 Within six minutes, the plane changed course and was heading for Washington, D.C.. Several of the passengers made phone calls to loved ones, who informed them about the two planes that had crashed into the World Trade Center in New York City and the third into the Pentagon in Arlington County, Virginia.Beamer tried to place a credit card call through a phone located on the back of a plane seat, but was routed to a customer-service representative, who passed him on to GTE airphone supervisor Lisa Jefferson.With FBI agents listening in on their call, Beamer informed Jefferson that hijackers had taken over United 93, and that one passenger had been killed.