 Serrano attended Florida International University and graduated with a degree in Sociology and Anthropology and a minor in International Relations with a focus on International Organizations and Human Rights.She also has certificates in Leadership Studies from Harvard University - the John F. Kennedy School of Government, the Universidad Menendez Pelayo in Spain, Gallup University in D.C, the Center for Creative Leadership in North Carolina, and the National Hispana Leadership Institute in Washington D.C.In 2007, Serrano relocated from her hometown of Miami, Florida to New Orleans, Louisiana to focus more on her writing.