 Meanwhile, bored with having to fill out customer complaint cards (which he finds redundant because the complaints are already in the computer), Pete Miller (Jake Lacy) uses them to build a card tower in the annex with other employees.The card tower takes on a deeper meaning for the employees when Pete points out that it is composed of failures made by every one of them (excepting only Pam), and thus proves that they should not be ashamed of their failures.They decide to try to make it go all the way to the ceiling, but end up one complaint card short.