 Each fire and rescue service in England is responsible for accepting and processing emergency fire calls in its own local authority area and, with agreement, emergency calls from other fire and rescue service areas.These are answered by dedicated fire control staff who use computer-aided mobilising systems to locate the nearest available, appropriate resources and mobilise them to the incident.The control staff maintain contact with the fire crews, in most cases by voice radio, whilst on their way and during the incident to provide current information and respond to critical requests.