 Andrew Billen of "The Times" described Jones as one of "those brave, talented few who earn their wings on a soap and then fly gloriously beyond it"

For her portrayal of Karen, Jones has won and been nominated for a number of awards.In 2002 she was nominated in the "Sexiest Female" and "Villain of the Year" awards at the British Soap Awards.At the 2003 Inside Soap Awards she won two awards; for Best Dressed Star and Best Couple (shared with Simon Gregson).