 Other examples of informal knowledge transfer include instant messaging, a spontaneous meeting on the Internet, a phone call to someone who has information you need, a live one-time-only sales meeting introducing a new product, a chat-room in real time, a chance meeting by the water cooler, a scheduled Web-based meeting with a real-time agenda, a tech walking you through a repair process, or a meeting with your assigned mentor or manager.Experience indicates that much of the learning for performance is informal (The Institute for Research on Learning, 2000, Menlo Park).Those who transfer their knowledge to a learner are usually present in real time.