 Queenie is a controlling woman, who regularly taunts, insults and demeans her daughter, always calling her by the name "Pig".When Shirley Carter (Linda Henry) asks Heather to move out of her mother's flat and into hers, Queenie manipulates Heather into staying by pretending to have an accident.Heather is so concerned for her mother's safety that she decides not to move out, but she later hears Queenie laughing about her deception to a friend on the phone.