 From that point on, a cash-only system would be introduced in which video rentals would cost between $20 to $25 Hong Kong dollars, while members would receive a 20% discount off that price.The price was still higher than the average price for a coupon.Customers complained to the Consumer Council because of the change of terms and conditions in the coupons, while several cases were brought to the Small Claims Tribunal to claim a refund on unused coupons.