 Identical research conducted in the USA among 2,234 consumers also found less than a third of Americans are satisfied with the way businesses handle their calls.Similar to the UK, older generations are less satisfied, with only 28% of 45- to 64-year-olds claiming to be happy with how their calls are handled, compared to 37% of 18- to 34-year-olds.There is little variation between regions, although people in the South and the Northeast were found to be most satisfied (33%), followed by the Midwest (32%) and the West (31%).