 According to Dale, who claims to emphasize a great attention to detail in his work, his shop typically works on 6 – 12 projects at any given time.Although he and his staff restore the items brought in by customers themselves, they are shown consulting other merchants and experts for parts, and calling in freelance employees, such as Bob, a metalworker, when their workload requires it.In addition to items brought in by customers, Dale will also purchase items himself to restore from pickers, such as the toy train he purchases in "Buttered Up."