 The special begins by introducing Jake Spankenheimer and his family, most notably his grandmother, who owns a small general store in the town of Cityville.The store happens to be the only piece of property not owned by Austin Bucks, the wealthiest man in town, whose CEO corporation specializes in making Christmas easier and less involved for the town's busy residents.Grandma tells Austin that his method of trying to make Christmas easier is not really for the best and refuses to sell the store.