 From this centralized location, staff monitor critical services and related systems provided by the University for faculty, staff, and students such as e-mail, payroll, registration, and file services.A staff of 16 technicians provide around-the-clock monitoring and troubleshooting of network services and environmental control systems such as HVAC and power.The TOC technicians are also in charge of racking all devices, providing power and network connectivity to hosts, and after-hours Help Center support for the University.