 Holubar pioneered a number of retail practices in customer loyalty such as offering in-store customer clinics that included lectures by well known outdoor and sport personalities and a customer commitment that if at any time they were dissatisfied with a product purchased, they could return it.In addition, Holubar hired retail staff personnel who shared a passion for the outdoors and knew products from firsthand use and could relate to customer interests and requirements.Holubar grew rapidly from the 1960s into the 1970s during the explosion of interest in the United States of backpacking and mountaineering recreation.