 Initially this was done at the request of the Baldrige committee, but The Ritz-Carlton ultimately adopted this as a central mission through the creation of The Ritz-Carlton Learning Institute and The Ritz-Carlton Leadership Center.In October, 2011, Angella Reid, the General Manager of The Ritz-Carlton Hotel in Pentagon City, Virginia was appointed as White House Chief Usher, becoming the first woman to serve in that post.It also has major service training operations in its Ritz-Carlton Learning Institute and Ritz-Carlton Leadership Center, created by Ritz-Carlton executive "(emeritus)" Leonardo Inghilleri, where nearly 50,000 executives from other companies worldwide have been trained in The Ritz-Carlton principles of service.