 The station was used by 92,060 passengers in 2017–18, making Pallion the least used station on the network – closely followed by St. Peter's (107,887), Bank Foot (109,284) and Bede (133,215).Step-free access is available at all stations across the Tyne and Wear Metro network, with ramped access to both platforms at Pallion.The station is equipped with ticket machines, waiting shelter, seating, next train information displays, timetable posters, and an emergency help point on both platforms.