 After failing to gain support from the Canadian government or the Chinese embassy in Ottawa, Genn used his web site to enlist subscribers' support to email objections to the arch-world, resulting within days in over 1,000 online complaints from artists, dealers and politicians to the company and governments.This stimulated a diplomatic protest letter to the Chinese Ministry of Commerce, Trading and Law Department from the Canadian Embassy in Beijing.Genn credited the campaign with the subsequent removal of images by 800 Canadian artists from the arch-world, although many works were reinstated on arch-world soon after.