 Regions especially lacking are those that are predominantly Haredi and Arab-Israeli, as well as the Arava.Hot responded that it already provided service for 95–98% of the country, and sought an official exemption from providing them to certain areas, where the decision lies with the Communications Ministry.Hot has been accused of using extortionist tactics in its customer service, including refusal to log customer requests to cancel service, and sending repeated bills after termination of service.