 Conclusions of this case-study stated that the IA allowed a greater understanding of the basis of the organisation's information policy and personnel and identified technical problems within the organisation.In addition this method was believed to be cost and time-effective to the two auditors involved and the organisation used the results of the IA as a marketing tool to promote services users may not have been previously aware of.In 2006 a paper testing the 'viability' of Henczel's methodology was published in the "South African Journal of Library and Information Science."