 In March, 2014 MNsure’s interim CEO Scott Leitz reported that things are working better due to 100 new staff members at its overloaded call center and fewer website errors.According to Leitz, “It’s stable and it is in much better shape than it was in the fall and it’s the best place for people to go.” 

In 2014, an IBM/Cúram system deployed for the Ministry of Community and Social Services (Ontario) welfare programme "Ontario Works" caused thousands of duplicate payments, while not paying many welfare recipients at all.Some were unable to pay for rent or electricity, in some cases leading to their eviction.