 Many of these patrols work directly with the state police and highway operations departments of their state, and respond to assistance when a citizen calls 911 for minor roadside assistance duties.In Malaysia, roadside assistance is a basic cover if car owners buy car insurance Roadside assistance usually consists of more services.Some insurance companies offer their own or even exclusive roadside assistance services, which means if one's car doesn't have a roadside assistance cover yet, they can purchase it as a supplement.