 ESCM-CL

The eSourcing Capability Model for Client Organizations (eSCM-CL) is a capability model intended for those organizations that procure or source IT-enabled services, delegate one or more of their information technology intensive business activities to a service provider, or to those who wish to assess their sourcing capabilities.It enables client organizations to appraise and improve their capability in fostering the development of more effective relationships, manage these relationships better, and experience less failures in their client-service provider relationship.