 Rather than responding to future financial pressures with budget cuts that might weaken critical services, the OpX initiative makes improvements that will increase the strength of DEP.The OpX program aims to streamline workflows, boost efficiency, and continuously identify opportunities for improvements that will allow DEP to maintain its level of customer service, safety, and productivity while minimizing rate increases for its roughly 836,000 rate-payers.To achieve this, the Commissioner set a goal for OpX to achieve operating benefits of $100–200 million by 2016.