 A founder of consulting firm Nolan, Norton & Co. (acquired by KPMG), he contributed a great deal to the thinking on the role of IT (Information Technology) in transforming organisations and markets.He was conferred a Ph.D. in Operations Research from the University of Washington, although little of his work involves formal mathematical modeling.Professor Nolan pioneered research and thinking on the topic of large scale IT management, authoring some of the earliest systematic treatments of this topic (e.g.