 The difference lies in the services offered on short-haul and long-haul flights with meals offered free on the latter only.The new strategy required considerable negotiation with the unions, and a consensus was reached that lower costs and a reinvention of the airline were necessary for its survival.The union concessions that arose from the negotiations were detrimental to the airline's image however; by 2003 the wage freeze had been lifted and there were 3,800 voluntary redundancies with no forced layoffs.