 The Bank is licensed by the Australian Securities and Investments Commission, is regulated by Australian Prudential Regulatory Authority as a bank and authorised deposit-taking institution, and is a member of the Customer Owned Banking Association (COBA).In 2013, the Bank was named Building Society of the Year for customer satisfaction by Roy Morgan Research, as judged by more than 50,000 consumers and 22,000 business decision-makers.This was followed up by wins in the Roy Morgan Research Bank of the Year category in 2016 & 2017.