 In January 2012, Churchill, along with sister company Direct Line, was fined £2.17m by the FSA after being found guilty of altering complaints files.In February 2013, Churchill received media attention after it appealed a High Court judgement in the case of Bethany Probert, who, in 2009 when she was 13 years old, was hit by a car driven by one of the insurer's customers whilst walking along a country lane.Churchill's appeal centred on their insistence that the teenager had been walking on the wrong side of the road, listening to music and wasn't wearing a high visibility jacket.