 Prunella Scales speculated in an interview for "The Complete Fawlty Towers" DVD box set that Sybil married Basil because his origins were of a higher social class than hers.Polly Sherman, played by Connie Booth, is a waitress and general assistant at the hotel with artistic aspirations.She is the most competent of the staff and the voice of sanity during chaotic moments, but is frequently embroiled in ridiculous masquerades as she loyally attempts to aid Basil in trying to cover a mistake or keep something from Sybil.