 The show was ranked first on a list of the 100 Greatest British Television Programmes drawn up by the British Film Institute in 2000, and in 2019 it was named the "greatest ever British TV sitcom" by a panel of comedy experts compiled by the "Radio Times".The series is set in Fawlty Towers, a fictional hotel in the seaside town of Torquay on the "English Riviera".The plots centre on the tense, rude and put-upon owner Basil Fawlty (Cleese), his bossy wife Sybil (Prunella Scales), the sensible chambermaid Polly (Booth) who often is the peacemaker and voice of reason, and the hapless and English-challenged Spanish waiter Manuel (Andrew Sachs), showing their attempts to run the hotel amidst farcical situations and an array of demanding and eccentric guests and tradespeople.