 Despite this, she rarely participates directly in the running of the hotel.During busy check-in sessions or meal times, while everyone else is busy working, Sybil is frequently talking on the phone to one of her friends with her phrase "Oohhh, I knoooooooow" or chatting to customers.She has a distinctive conversational tone and braying laugh, which Basil compares to "someone machine-gunning a seal".