id,subject,description,priority,category,createdAt,requesterEmail 1aiu3lrqi,"Hey IT! Our network printer keeps disconnecting.","Hey IT! Our network printer keeps disconnecting intermittently and requires manual IP reconfiguration each time. It's becoming quite a hassle, especially during busy hours. A few folks in the office have mentioned they're experiencing the same issue. Could you look into this? Thanks!",Medium,Network,2024-10-28T18:36:55.004Z,jane.doe@acme.co kz5mjjpox,"Re: [Acme IT] Re: Ticket #98765 - Access Issue with Shared Network Drive","This is a follow-up to your previous request #98765 ""Access Issue with Shared Network Drive"" Hello! I'm having trouble accessing the shared network drive. It used to work fine, but now I'm getting permission errors that seem quite complex. I believe it might require a detailed audit and manual adjustment to resolve. Here's a screenshot of the error message (https://acme.co/share/error-screenshot) . I've tried basic troubleshooting steps like checking my network connection and restarting my computer. Thanks, and please let me know if there's anything else I should try!",High,Network,2024-10-28T18:36:56.156Z,user123@acme.co 86eza0fwq,"Software Conflict Causing App Crashes","Hey team! :wave: We're experiencing some intermittent crashes on specific user machines. It seems like there might be a software conflict. Could you help us out with a detailed log analysis and some manual configuration adjustments? Thanks a ton! :pray:",High,Software,2024-10-28T18:36:54.644Z,user@acme.co jtw509e3n,"j.doe@acme.co Google Calendar Setup Assistance","We need to set up a new Google Calendar for team scheduling. Please assist with the following steps: - Creating the calendar - Sharing with team members - Setting permissions",Medium,Software,2024-10-28T18:36:54.524Z,j.doe@acme.co tso616mbn,"Software Access: Asana Project for Jordan Smith","Jordan Smith is part of the Project Management team and requires access to the Asana project to coordinate tasks and timelines effectively.",Medium,Software,2024-10-28T18:36:54.816Z,jordan.smith@acme.co 6bqwkmxi1,"Email client sync issue","Email client fails to sync with server due to suspected corrupted profile requiring manual profile reconstruction and data recovery",High,Software,2024-10-28T18:36:54.210Z,jane.doe@acme.co cythbyl5p,"Access Request: DB Storage Folder - john.doe@acme.co","Notification from Acme IT Acme IT Image This Access Request alert is to inform you that a request for access to the DB storage folder has been submitted. The request details include: Requester: john.doe@acme.co (john.doe@acme.co) By: Service Account (it-service@acme.co) Date: Mon, Oct 16 2023 14:32 UTC Access Center is not enabled for this request. Access Center can provide additional details, investigation options, and approval recommendations. To enable, turn on access requests in the request detail page. Go to Request Details You have received this important update about your Acme IT account because you are the designated admin recipient for this request type. You can turn off these alerts or change the email recipients in the Requests section of the Admin Console. Acme LLC 123 Innovation Drive Tech City, TX 75001 -- You received this message because you are subscribed to the Acme Groups ""IT Support"" group. To unsubscribe from this group and stop receiving emails from it, send an email to itsupport+unsubscribe@acme.co.",Medium,Account,2024-10-28T18:37:00.150Z,john.doe@acme.co u43q44ro8,"Assistance Needed: Password Reset for Email Account","I am unable to access my email account as I have forgotten the password. Could you please assist me in resetting it?",Medium,Account,2024-10-28T18:36:54.838Z,user@acme.co nay58n9jf,"Intranet Navigation Assistance","Hello IT Team, I've been trying to access and navigate the company intranet but I'm having some trouble finding my way around. Could you provide some guidance or resources that might help? I'm hoping to get familiar with it soon as I have some tasks that require its use. Appreciate your help! -- Alex Jordan | Marketing Specialist",Medium,Training,2024-10-28T18:36:54.857Z,alex.jordan@acme.co 2apbmy56h,"Workstation Security Configuration: Inconsistent Application of Group Policies","Hello IT Team, I've noticed that the group policies on my workstation are not being applied consistently. Some security settings seem to revert to default after a restart, and certain applications are not being restricted as expected. This inconsistency is causing potential security vulnerabilities. Could you please investigate and ensure that the correct group policies are enforced across all workstations? Thank you!",High,Security,2024-10-28T18:36:55.126Z,jane.doe@acme.co 1sj8czs0k,"Persistent Authentication Failures with MFA","I'm experiencing persistent authentication failures with our multi-factor authentication system. This issue requires a detailed investigation and manual synchronization of my user credentials across multiple platforms. Please assist at your earliest convenience.",High,Security,2024-10-28T18:37:12.056Z,user@acme.co l0nhq0pys,"JIRA Board Access Request","Hi IT Team, Alex (alex.jones@acme.co) will be collaborating with the Product Development team for the upcoming quarter, so he needs access to the following tools: JIRA- the Product Development Board. His Manager, Sam, is cc'd to provide manager approval. Please let me know if you have any questions or need additional information! Thanks, -- Jamie Lee | Manager, Product Development | She/Her Acme Co • Help Center • Submit a ticket",Medium,Account,2024-10-28T18:37:13.104Z,jamie.lee@acme.co fs7blkcux,"Alert: Inconsistent VPN Connectivity - Network Analysis Required","Notification from Acme Network Services Acme Network Image This Inconsistent VPN Connectivity alert is to inform you that a user is experiencing irregular VPN connections that require detailed network analysis and manual configuration adjustments on both client and server sides. The alert details include: User: John Doe (john.doe@acme.co) By: Network Monitoring System (net-monitor@acme.co) Date: Wed, Oct 25 2023 14:22 UTC Network Analysis is not enabled for this rule. Network Analysis can provide additional details, investigation options, and remediation recommendations. To enable, turn on network analysis in the rule detail page. Go to Rule Details You have received this important update about your Acme Network account because you are the designated admin recipient for this alert type. You can turn off these alerts or change the email recipients in the Rules section of the Admin Console. Acme Corp 1234 Elm Street Springfield, USA -- You received this message because you are subscribed to the Acme Groups ""Network Support"" group. To unsubscribe from this group and stop receiving emails from it, send an email to network+unsubscribe@acme.co.",High,Network,2024-10-28T18:37:15.783Z,john.doe@acme.co udgjhvvof,"Access Issue with Internal Web Application - Browser Compatibility","User unable to access a specific internal web application due to suspected browser compatibility issues. Detailed investigation and manual configuration of browser settings required. Potential application-side adjustments may also be necessary. Please advise on the best course of action to resolve this issue.",High,Software,2024-10-28T18:37:11.982Z,user123@acme.co zuj1ksh92,"Software License Activation Failures","Hi there, I'm experiencing persistent software license activation failures on multiple devices. Could you please investigate this issue in detail? It seems like there might be some communication problems with the licensing server. I would appreciate your help in resolving this manually to ensure compliance with our licensing terms. Thanks!",High,Licensing,2024-10-28T18:37:10.453Z,user@acme.co 3t5ctolft,"Slack Workspace Access Request","Hi, Could you please grant me access to the Slack workspace for our team? I need it to collaborate on ongoing projects and communicate with team members. Best, Alex",Medium,Communication,2024-10-28T18:37:12.426Z,alex@acme.co t7wx0vxws,"Google Calendar Setup Instructions","Hi team, I'm trying to set up a personal Google Calendar to better manage my individual tasks, but I'm not sure where to start. Could you provide me with some step-by-step instructions or point me to a guide? Thanks a bunch! :)",Low,Training,2024-10-28T18:37:10.381Z,jane.doe@acme.co xka1oq83l,"Updating Personal Profile on Intranet","Hi Team, Can you please provide instructions on how to update my personal profile information on the company intranet? Please let me know if you need any other information. Best, Jamie Lee | HR Coordinator • New York, NY • they/them",Medium,Software,2024-10-28T18:37:10.397Z,jamie.lee@acme.co 7hi2b0jlw,"Access Request for DBox Team Folder","Hey IT team, We need access to the DBox Team Folder for our project collaboration. Please follow the instructions in the link below to grant access. Our team is ready to test the access permissions to ensure everything is set up correctly. https://acme.co/support/dbox-access-guide",Medium,Account,2024-10-28T18:37:13.185Z,jane.doe@acme.co gmeni3ax4,"Intermittent Slow Internet Connection on Office Floor: Requires On-Site Network Assessment and Configuration Adjustment","We've been experiencing intermittent slow internet connection on the office floor. An on-site network assessment and configuration adjustment is required to resolve this issue. Please coordinate with the network team to schedule a visit and perform the necessary adjustments. Ensure that all network devices are checked and optimized for performance. If additional equipment is needed, please submit a request to [Procurement](https://acme.co/procurement) for approval.",High,Network,2024-10-28T18:37:13.105Z,john.doe@acme.co aacw7k9cy,"Jane (jane.doe@acme.co) is requesting access to Adobe CC Suite","Jane (jane.doe@acme.co) is requesting access to Adobe CC Suite Jane (jane.doe@acme.co mailto:jane.doe@acme.co), a graphic designer on the Acme team, is requesting access to Adobe CC Suite to enhance her design capabilities and collaborate on creative projects. ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  https://adobe.acme.co/access-request Jane (jane.doe@acme.co mailto:jane.doe@acme.co), a graphic designer on the Acme team, is requesting access to Adobe CC Suite to enhance her design capabilities and collaborate on creative projects. Grant Access https://adobe.acme.co/grant-access Acme Corporation 123 Innovation Drive, Suite 100, Metropolis, NY 12345 USA https://adobe.acme.co/contact",Medium,Software,2024-10-28T18:37:31.599Z,jane.doe@acme.co gkytppr0s,"Wi-Fi Connection Issue on Device","I'm unable to connect to the corporate Wi-Fi network. It seems to be a device-specific configuration issue. Could you look into this and help adjust the network settings and security protocols?",Medium,Network,2024-10-28T18:37:24.743Z,user@acme.co mv9kgzmqh,"Access Request for JIRA Dashboard","Hi there, I've just joined the Product team and need access to the JIRA Dashboard. Could you assist with this? Appreciate it!",Medium,Software,2024-10-28T18:37:24.650Z,new.employee@acme.co orxom500k,"Request for Access to Marketing Shared Drive","Attention Acme IT,The marketing team requires access to a shared network drive to enhance collaboration and streamline our workflow. Please review the request details below and grant the necessary permissions to ensure seamless access for all team members.Request: ""Access to Marketing Shared Drive""Requested By: Marketing TeamEffective Date: 2024-10-01Date and Time Submitted: 2024-09-25T11:30:00.000-07:00 PST (Acme Server Time Zone)Team: MarketingEmail: marketing.team@acme.co---------------------------------------------------------------This email was generated from Acme's internal request system on behalf of the Marketing Department. Please DO NOT REPLY to this email.",Medium,Network,2024-10-28T18:37:26.090Z,marketing.team@acme.co 2odolt3km,"Fwd: Access Request for Photoshop & Illustrator Tools","Hi IT - Wanted to make sure you were aware of this notice: ---------- Forwarded message --------- From: Adobe Date: Tue, Oct 10, 2023 at 10:15 AM Subject: Access Request for Photoshop & Illustrator Tools To: Get more details inside. Please forward this email to your IT department. This is a reminder that we’ll be granting access to Adobe Photoshop and Illustrator tools on October 12, 2023, at 9:00 a.m. (PT). Failure to take the necessary steps below may result in delays in accessing these tools: * This update only applies to users with active Adobe Creative Cloud subscriptions. * Users may encounter the message “Access Denied” when trying to open Photoshop or Illustrator after the access update. If this occurs, ensure your subscription is active and try logging out and back into your Adobe account. * If your Adobe account is managed by your organization, there is no action required on your part in updating access permissions. * If you’re leveraging Adobe Enterprise ID, you’ll need to verify your account details. * If your Adobe account is linked to a personal email, you may need to initiate a manual update from your account settings on October 12, 2023, after 9:00 a.m. (PT). Access it and a copy of our new access policy here (http://app.go.adobe.com/e/er?s=1426&lid=11225&elqTrackId=92d76358302b4038a5becde096401dea&elq=f03455acdbba420d8d6d707a20233c79&elqaid=18903&elqat=1) . If your IT department does not have access to the Adobe Admin Console, please forward them the instructions. * If your Adobe account is not linked to an organization or if you need further assistance to complete this change, contact Adobe Support directly to manually update your access by October 12, to ensure you’re able to continue using Photoshop and Illustrator. *If you're not logged into the Adobe Admin Console, you'll be asked to enter your credentials when accessing the link(s). Adobe 345 Park Avenue San Jose, CA 95110 (800) 833-6687 Want to change how you receive these emails? You can update your preferences (http://go.adobe.com/customersubscription?elqTrackId=82a702c7793c4a0091876a0ac12cbb1b&elq=f03455acdbba420d8d6d707a20233c79&elqaid=18903&elqat=1&elqCampaignId=69212&elqcst=272&elqcsid=2580) or unsubscribe from this list (http://go.adobe.com/customersubscription?elqTrackId=2f2add3195fe450bb8a282e01004a2d2&elq=f03455acdbba420d8d6d707a20233c79&elqaid=18903&elqat=1&elqCampaignId=69212&elqcst=272&elqcsid=2580) . -- Jane Doe | Creative Team Lead Acme Co (https://acme.co/) • New York, NY • she/her",Medium,Software,2024-10-28T18:37:37.114Z,jane.doe@acme.co fnvia712j,"Access Request for SFDC Platform","Hi IT Team, Hope you're all doing well. I've been informed that I should have access to the SFDC Platform for our upcoming sales initiatives, but it seems I don't have the necessary permissions. I've attached a screenshot of the error message I receive when trying to log in. Please advise on how to proceed. Many thanks, Alex",Medium,Account,2024-10-28T18:37:24.834Z,alex@acme.co ky6gqsgnr,"Intermittent Data Loss in Cloud Application","I am experiencing intermittent data loss in our cloud-based application, which seems to be due to synchronization issues. This requires a detailed investigation and manual reconciliation of data discrepancies across multiple user accounts and devices.",High,Software,2024-10-28T18:37:24.461Z,jane.doe@acme.co cvf932pt2,"Cloud Tool Access Issue","Hi, I'm having trouble accessing the cloud-based collaboration tool, __AcmeCollab__. It seems like there might be an issue with my account provisioning. I should have access to the project management features, but they're currently unavailable. Could someone look into my account settings and permissions to resolve this? Thanks.",High,Account,2024-10-28T18:37:24.686Z,user123@acme.co w163exwly,"Remote Desktop Access Instructions","Hello, I hope this message finds you well! Could I please get instructions on how to access the remote desktop for the first time? Thank you! Jordan -- Jordan Smith | IT Support Specialist Acme Co (http://www.acme.co/) ● New York, NY",Medium,RemoteWork,2024-10-28T18:37:25.620Z,jordan.smith@acme.co rq9cpafv3,"Troubleshooting Slow Internet on Company Laptop","Hello, We are reaching out to assist you with the slow internet connection issue on your company-issued laptop. Please follow these troubleshooting steps: 1. Restart your laptop and router. 2. Check for any available updates for your operating system and install them. 3. Ensure no bandwidth-heavy applications are running in the background. 4. Try connecting to a different network to see if the issue persists. If the problem continues, please email support@acme.co for further assistance. Thanks! Acme IT -- This email was sent to you because an Acme IT administrator listed you as the recipient. If you believe this was sent in error, please contact your Acme IT administrator. If you are unsure who this is, please contact your Helpdesk or IT Team.",Medium,Network,2024-10-28T18:37:26.777Z,user@acme.co hi50xah0r,"Access Request for SF Platform","Hi, I need to request access to the SF Platform. Thanks, Alex Johnson",Medium,Account,2024-10-28T18:37:45.501Z,alex.johnson@acme.co ngvy8khs5,"Slow Internet Connection Troubleshooting","User is experiencing slow internet connection on personal desktop computer. Internet speed is significantly reduced, affecting work efficiency. Requesting detailed troubleshooting steps to resolve the issue. Slow connection persists despite restarting the router and computer.",Medium,Network,2024-10-28T18:37:45.809Z,user123@acme.co ejw6honqh,"Request for Instructions on Reporting a Suspected Phishing Email","I received a suspicious email in my company inbox that appears to be a phishing attempt. Could you please provide the steps to report this within our organization?",Medium,Security,2024-10-28T18:37:47.055Z,jane.doe@acme.co v8dysfnx0,"Acme: Firewall Configuration Request: FW-WS-2023 Workstation Firewall Setup","Firewall Configuration Request Account Acme Request Id FW-WS-2023 Request Title Workstation Firewall Setup Request Type Configuration Request Schedule As soon as possible User john_doe@acme.co Click here (https://support.acme.co/firewall-setup) for more information. This email was automatically generated by Acme IT Support because a configuration request was submitted on your account. If you have questions about this email communication, please contact the Acme IT Support at 1.800.123.4567 or support@acme.co . Click here (https://support.acme.co/user-preferences) to update your user notification preferences.",Medium,Software,2024-10-28T18:37:47.989Z,john_doe@acme.co jfawebid6,"Assistance Required for Syncing Google Calendar with Scheduling System","Hello! I am reaching out hoping to get some assistance with syncing a newly created Google Calendar with our company-wide scheduling system. The integration seems to be having issues, and it's crucial for our team to have this calendar in sync to avoid any scheduling conflicts. We have tried the usual troubleshooting steps, but the problem persists. Could you please look into this at your earliest convenience? Thank you for your help! -- Alex Johnson | Operations Coordinator Acme Co (https://acme.co/alex-johnson) • New York, NY",Medium,Software,2024-10-28T18:37:47.377Z,alex.johnson@acme.co w41gfxeb2,"Assistance Needed for Data Restoration","Hey team, I accidentally deleted some critical project files and need help restoring them from our backup. These files are essential for our current project, and I need to recover them as soon as possible. Could you guide me through the process or handle the restoration? Thanks in advance!",High,Software,2024-10-28T18:37:46.283Z,alex.tharp@acme.co 0k8ro1kdx,"Virtual Backgrounds Not Loading in Video Conferencing Software","I'm having persistent issues with my video conferencing software where the virtual backgrounds fail to load correctly. It seems to require a detailed investigation and manual adjustment of the software settings. Could you also check if there are any updates needed for my graphics drivers?",Medium,Software,2024-10-28T18:37:46.244Z,user123@acme.co hmth9114b,"Critical Software Update Installation Issue","Hello IT Team! I'm having trouble installing a critical software update due to what seems to be a system registry corruption. Could someone look into this and manually repair the registry entries? It's crucial for the update to be installed to maintain system stability. Thanks a lot! Best, Jordan -- Jordan Smith | Senior Analyst Acme Co (https://acme.co/) • New York, NY CONFIDENTIALITY NOTICE: The contents of this email message and any attachments are intended solely for the addressee(s) and may contain confidential and/or privileged information and may be legally protected from disclosure. If you are not the intended recipient of this message or their agent, or if this message has been addressed to you in error, please immediately alert the sender by reply email and then delete this message and any attachments. If you are not the intended recipient, you are hereby notified that any use, dissemination, copying, or storage of this message or its attachments is strictly prohibited. DISCLAIMER: Email Does Not Constitute a Binding Agreement. This email does not constitute an agreement to conduct transactions by electronic means and does not create any legally binding contract or enforceable obligation in the absence of a fully signed written contract. Any contract terms contained in this email are subject to approval by Acme Co and are not binding until Acme Co provides such approval in writing.",High,Software,2024-10-28T18:37:54.983Z,jordan.smith@acme.co 7dcfxsag7,"John Doe - Remote Desktop Connection Issues","Attention Acme IT,\n\nPersistent issues have been detected with the remote desktop connection, causing intermittent drops that require detailed investigation. Please review the information below and determine if any manual configuration of network settings and firewall rules is necessary on both client and server machines to resolve the issue.\n\nTransaction: ""Connection Drop: John Doe""\nWorkday ID: 1234567890abcdef1234567890abcdef\nEffective Date: 2024-11-01\nDate and Time Reported: 2024-10-30T10:15:00.000-07:00 PST (Acme Server Time Zone)\n\nWorker: John Doe\nWorker Type: EE\nEmail: john.doe@acme.co\n\n---------------------------------------------------------------\nThis email was generated from Acme IT Support on behalf of Acme HR.\nPlease DO NOT REPLY to this email.",High,Network,2024-10-28T18:37:48.562Z,john.doe@acme.co s4919bn8c,"Access Issue with Internal Database","Hey team! I'm having trouble accessing a specific internal database and I suspect it might be due to a complex role-based access control misconfiguration. It seems like my user roles and permissions might need a detailed investigation and manual adjustment. Could you please look into this? Thank you! -- Thanks, Alex Johnson | Data Analyst, Business Intelligence",High,Software,2024-10-28T18:37:46.237Z,alex.johnson@acme.co ng61hwqba,"Multi-Factor Authentication Setup","Could you please provide instructions on setting up multi-factor authentication for my company email account?",Medium,Account,2024-10-28T18:38:03.180Z,jane.doe@acme.co jqe2pb7of,"Request Access to Slack Channels","Hello, Would you please grant me access to the company chat channels on Slack? Thank you!",Medium,Communication,2024-10-28T18:38:03.230Z,jane.doe@acme.co uvsiwf9kz,"Access Request for Illustrator & InDesign Tools","Hi IT! I need access to Adobe Illustrator and InDesign for a project I'm working on. I've checked the software portal, but couldn't find these tools listed for installation. Could you guide me on how to get access to these applications? If there's a specific process or form I need to fill out, please let me know. I've attached a screenshot of the software portal for your reference. Looking forward to your assistance! Thanks!",Medium,Software,2024-10-28T18:38:04.916Z,jane.doe@acme.co wgb8znxg0,"Instructions for Configuring Company Email on New Mobile Device","Hello! I need instructions on how to configure my company email on a new mobile device. Please provide the necessary steps or any required settings.",Medium,Communication,2024-10-28T18:38:03.625Z,user@acme.co 9wkuwgdlj,"Zoom Meeting Host Access Request","I need host access for an upcoming Zoom meeting scheduled for next week. Please grant the necessary permissions to my account.",Medium,Communication,2024-10-28T18:38:03.247Z,jane.doe@acme.co qsaltut8o,"Automated Backup Software Failing to Complete Scheduled Backups","Hi there. I've been having persistent issues with our automated backup software. It seems that the scheduled backups are failing to complete. I believe it might require a detailed investigation and possibly some manual configuration of the backup settings. Additionally, there might be a need to adjust storage allocation and permissions. Can someone assist with this? Thanks! -- Alex Johnson | IT Specialist Acme Co (http://www.acme.co) - New York, NY 212.555.0199",High,Software,2024-10-28T18:38:04.469Z,alex.johnson@acme.co 6l81v8qok,"Access to Virtual Machine Instances","Hello, I'm unable to access specific virtual machine instances in our cloud environment. It seems there might be some complex misconfigurations with the network security groups. Could you please investigate and manually adjust the firewall rules and access controls? I need this resolved to continue my work. Best regards, Jamie Doe",High,Network,2024-10-28T18:38:04.045Z,jamie.doe@acme.co 4ya94xs9y,"Digital Certificate Authentication Issue","Hi, I'm experiencing persistent issues with digital certificate authentication for secure email communication. It seems to require a detailed investigation and possibly a manual reconfiguration of the certificate settings. There might also be a need for reissuance of certificates. Could you please look into this? Thanks,",High,Security,2024-10-28T18:38:04.675Z,user@acme.co on9k2c52p,"Automated Data Backups Setup","I need instructions on setting up automated data backups using the company-approved software.",Medium,Software,2024-10-28T18:38:03.196Z,jane.doe@acme.co 7rh5ne450,"Instructions for Configuring Multiple Monitors","Hi! I need some guidance on how to attach and configure multiple monitors to my workstation. Could someone assist me with this? Thanks!",Medium,Hardware,2024-10-28T18:38:04.482Z,abigail.giannou@acme.co vk3ingxil,"Request: Data Restoration Instructions - backup@acme.co","Notification from Acme Backup System Acme Backup Image This Data Restoration Request is to inform you that instructions are needed to restore data from a backup using company-approved software. The request details include: Requester: backup@acme.co By: John Doe Admin (john-admin@acme.co) Date: Thu, Oct 12 2023 10:15 UTC The Backup System is not configured for automatic restoration. Manual intervention is required to proceed with data recovery. To enable, follow the instructions in the software manual. Go to Software Manual You have received this important update about your Acme Backup System because you are the designated admin recipient for this request type. You can turn off these notifications or change the email recipients in the Settings section of the Admin Console. Acme Co 1234 Elm Street Springfield, USA -- You received this message because you are subscribed to the Acme Co ""Data Management"" group. To unsubscribe from this group and stop receiving emails from it, send an email to datamanagement+unsubscribe@acme.co.",Medium,Software,2024-10-28T18:38:18.836Z,backup@acme.co 4xbchwyli,"Access Issue - Internal Application","Owner: John Doe Application: InternalAppX Issue: Unable to access due to suspected complex API integration issues. Requires detailed investigation and manual adjustment of API configurations and authentication protocols.",High,Software,2024-10-28T18:38:15.111Z,johndoe@acme.co kqzbzny9x,"MFA Setup for VPN Access","Hello IT Pals, I need instructions on setting up multi-factor authentication for accessing the company VPN. Thanks!",Medium,Security,2024-10-28T18:38:14.934Z,user@acme.co 4t7a56z0d,"Intermittent Data Replication Failures in SDS","Hey IT, I'm experiencing persistent issues with our software-defined storage system where data replication fails intermittently. This requires a detailed investigation and manual adjustment of the replication settings. There might also be a need for a hardware inspection to ensure everything is functioning correctly. Could you please look into this? It's crucial for maintaining our data integrity and system performance. Thanks, Alex",High,Software,2024-10-28T18:38:15.873Z,alex@acme.co ingsgdimf,"GH Repos Access Request","Hey IT Team, Can I get access to the GitHub repositories for the new project? Thanks!",Medium,Account,2024-10-28T18:38:14.848Z,jane.doe@acme.co 1exm9vdsi,"Troubleshooting Google Calendar Sharing Permissions","Hello, I am experiencing issues with Google Calendar sharing permissions not syncing with external clients. Could you please assist in resolving this? Thank you, Alex Johnson",Medium,Software,2024-10-28T18:38:15.063Z,alex.johnson@acme.co nhz419gih,"Multi-Factor Authentication Setup","Hi Team, Could you please provide instructions on setting up multi-factor authentication for accessing the company's cloud storage service? I want to ensure my account is secure. Thanks! -Alex",Medium,Security,2024-10-28T18:38:15.075Z,alex.jones@acme.co 6qxzkta3q,"Fwd: URGENT - Assistance Required - Issue Accessing Shared Network Drive","Hi IT Team, I'm experiencing an issue with accessing the shared network drive. Despite using the correct credentials and having the necessary permissions, I'm unable to map the drive. Could you please assist? Thank you. ---------- Forwarded message --------- From: John Doe Date: Mon, Oct 16, 2023 at 9:30 AM Subject: URGENT - Assistance Required - Issue Accessing Shared Network Drive To: it.support@acme.co Hello IT Support, I've been trying to map the shared network drive on my computer, but I keep encountering an error message stating that access is denied. I've double-checked my credentials and confirmed with my manager that I have the appropriate permissions. Could you please look into this matter at your earliest convenience? Thank you. John Doe IT Specialist Acme Co. 1234 Elm Street, Suite 100 Springfield, IL 62701 (o) 217-555-0199 acme.co",Urgent,Network,2024-10-28T18:38:18.093Z,john.doe@acme.co 96xv441y5,"Request: Instructions for Multi-Factor Authentication Setup","Hello, Please may I have the instructions for setting up multi-factor authentication for accessing the company's project management software? I want to ensure my account is secure. Approver: Sarah Thanks! Kind regards, Alex Johnson",Medium,Security,2024-10-28T18:38:15.249Z,alex.johnson@acme.co q82kfaa3x,"Hey IT! Need help with Google Calendar event duplication across multiple accounts.","Hey IT! We're experiencing an issue with Google Calendar where events are being duplicated across multiple user accounts. Could you assist us in resolving this? Thanks!",Medium,Software,2024-10-28T18:38:15.114Z,alex.smith@acme.co l9p6pnvxf,"Access Request for Trello Board","Please grant access to the ""Marketing Campaigns"" Trello board for the new team members. They need to collaborate on upcoming projects and require viewing and editing permissions.",Medium,Software,2024-10-28T18:38:30.666Z,jane.doe@acme.co dg5tagyqt,"Access Request for Premiere Pro Video Editing Tools","I'm trying to access Premiere Pro for video editing, but it seems like I don't have the necessary permissions to use the software. When I attempt to open it, a message pops up saying I need admin rights. I've checked with my team, and they confirmed that I should have access. Is there a specific setting or security control that's blocking my access? I also tried reinstalling the software, but the issue persists.",Medium,Software,2024-10-28T18:38:31.848Z,jane.doe@acme.co 4minv4wej,"Assistance Required for Configuring Multi-Factor Authentication on Legacy Systems","We're experiencing compatibility issues while trying to configure multi-factor authentication on our legacy systems. The current setup doesn't support the new authentication protocols, and we need guidance on how to proceed without compromising security.",High,Security,2024-10-28T18:38:30.667Z,alex.jordan@acme.co 7tiogm37z,"Set Up Multi-Factor Authentication for HR Portal","Hi IT Team, I hope this message finds you well. I'm reaching out to request detailed instructions on how to set up multi-factor authentication for accessing the company's HR portal. Ensuring the security of our HR data is a top priority, and I want to make sure I'm following the correct procedures. Could you please provide a step-by-step guide or direct me to the appropriate resources? Thank you for your assistance! Best, [Your Name]",Medium,Security,2024-10-28T18:38:31.539Z,user@acme.co gsbql2au5,"Project: CRM Access Issue","Collaborate with IT to investigate and resolve OAuth token misconfiguration preventing access to cloud-based CRM. Current authentication settings and token refresh protocols require manual adjustment for proper functionality.",High,Software,2024-10-28T18:38:32.610Z,user@acme.co jp7in6v9s,"Access Denied Errors on Shared Network Drive","Hey team! I'm running into some issues with access denied errors when trying to open files on our shared network drive. I've double-checked my permissions, and everything seems to be in order. Not urgent, but would appreciate some help when you get a chance. Thanks!",Low,Network,2024-10-28T18:38:31.172Z,jane.doe@acme.co dn74utk13,"Persistent Issues with Biometric Authentication System","User experiencing persistent issues with biometric authentication system failing to recognize fingerprints, requiring detailed investigation and manual recalibration of the fingerprint scanner hardware and software settings. Request details: Requester email: jane.doe@acme.co Requester name: Jane Doe Requester department: IT Support Application affected: Biometric Authentication System Issue reported at: 2024-05-06T10:30:00-07:00 Request note: System fails to recognize fingerprints consistently, affecting user access. Manual recalibration needed for both hardware and software settings. Request review details: Reviewed by: john.smith@acme.co Reviewed at: 2024-05-06T11:00:00-07:00 Review status: PENDING Fulfillment details: Fulfillment channel: in-person support Executed at: 2024-05-06T11:30:00-07:00",High,Hardware,2024-10-28T18:38:33.895Z,jane.doe@acme.co 8ac6h0kwd,"DBox File Sharing Access","Requesting access to DBox File Sharing Service",Medium,Account,2024-10-28T18:38:30.262Z,johndoe@acme.co g5ox12x1v,"jane.doe@acme.co VPN Connection Instructions Request","I need assistance with connecting to the company VPN for remote work access. Please provide detailed instructions on how to set up and connect to the VPN. Thank you!",Medium,RemoteWork,2024-10-28T18:38:30.779Z,jane.doe@acme.co z9uwss9bt,"Access Request for DBox Shared Workspace","I need access to the DBox Shared Workspace for the upcoming project collaboration. Please grant permissions to john.doe@acme.co.",Medium,Account,2024-10-28T18:38:30.618Z,john.doe@acme.co wl2k7c69q,"Password Reset Instructions for Project Management Software","Instructions needed for resetting a forgotten password for the company's project management software.",Medium,Software,2024-10-28T18:38:45.298Z,alex.jordan@acme.co gsxpqf8no,"Access Issue with Internal File Server","3:15 PM **John Doe ![:file_folder:](https://slack-imgs.com/?c=1&o1=gu&url=https%3A%2F%2Fa.slack-edge.com%2Fproduction-standard-emoji-assets%2F14.0%2Fapple-large%2F1f4c1.png)** Hi IT Team, hope you're all doing well! I'm encountering a bit of a snag and was hoping you could assist or point me in the right direction. I'm unable to access a specific internal file server, and I suspect it might be due to a complex Active Directory group policy misconfiguration. It seems like the group policy settings and user permissions might need a detailed investigation and manual adjustment. Could you please help me out with this? I need access to the server to complete a project that's due soon. Thanks a bunch! 3:20 PM **IT Support ![:computer:](https://slack-imgs.com/?c=1&o1=gu&url=https%3A%2F%2Femoji.slack-edge.com%2FT02T2CNL7%2Fcomputer%2Ff3b8f1a2e3.png)** Hey John, thanks for reaching out! Sorry to hear about the access issue. We can definitely look into this for you. For us to proceed, could you please provide the exact error message you're receiving when trying to access the server? This will help us pinpoint the problem more efficiently. Let us know if you have any questions!",High,Network,2024-10-28T18:38:55.127Z,john.doe@acme.co iiz5r1457,"GDrive and GDocs Access Request","Need access to collaborate on GDrive and GDocs for upcoming Marketing campaign",Medium,Account,2024-10-28T18:38:45.526Z,jane.doe@acme.co njs5i3n7x,"Request for instructions on scheduling automated data backups","Hi team, Can you please provide me with the steps to schedule automated data backups using the company-approved software? Thank you!",Medium,Software,2024-10-28T18:38:45.160Z,user@acme.co rhxsdvazi,"Dual Monitor Display Issue","I'm experiencing persistent issues with my dual monitor setup where one monitor intermittently fails to display content. This requires detailed investigation and manual adjustment of display settings, cable connections, and potential hardware inspection.",Medium,Hardware,2024-10-28T18:38:45.850Z,user@acme.co kit11236w,"Cloud Tool Access Issue","I'm having trouble accessing our cloud-based project management tool. It seems like there's a complex API rate limiting issue. I need help with a detailed investigation and manual adjustment of the API request configurations and user access patterns. Can someone from IT look into this?",High,Software,2024-10-28T18:38:45.625Z,user@acme.co kuv8bhmdx,"Request for Instructions on Reporting Phishing Email","Hi IT, I hope you are well! I received a phishing email in my personal email account and would like to report it following our company guidelines. Could you please provide me with the necessary instructions? I cc'd John for his awareness. Thanks!",Medium,Security,2024-10-28T18:38:46.402Z,alex@acme.co iort40u54,"Email Encryption Decryption Error","Hello, I'm having trouble with our email encryption software. Encrypted messages aren't decrypting correctly, and it's causing quite a bit of disruption. Could you look into this? I think it might need a detailed investigation and possibly some manual reconfiguration of the encryption settings or key management adjustments. Thanks, Alex -- Alex Smith IT Specialist, Acme Co || Reach out to me (http://acme.co/alex-smith) !",High,Software,2024-10-28T18:38:46.637Z,alex.smith@acme.co khwl645gs,"Intermittent Deployment Failures","Hello, I'm experiencing persistent issues with our automated software deployment system. Deployments intermittently fail, and I suspect it might be due to complex script execution errors. This requires a detailed investigation and manual debugging of deployment scripts and server configurations. Could you please assist?",High,Software,2024-10-28T18:38:46.239Z,user@acme.co f48mriuds,"Instructions for Troubleshooting Multi-Monitor Display Issues","Guidance needed on resolving display problems when connecting multiple monitors to a workstation.",Medium,Hardware,2024-10-28T18:38:45.307Z,alex.jordan@acme.co czsez4zif,"Instructions for Creating a New Google Calendar for Department Event","Instructions needed for setting up a new Google Calendar for a department-wide event.",Medium,Training,2024-10-28T18:39:03.776Z,alex.jones@acme.co tkgpedqfl,"Configuring Access to Department-Specific Software","Hi IT, I seem to have missed a step in the onboarding process for our new hire. They're supposed to have access to the Marketing Analytics and SalesForce platforms, which aren't covered in the standard onboarding. Could you assist in setting up their access to these resources? Thanks! -- Alex Jordan | HR Coordinator Acme Co (https://acme.co/)",Medium,Software,2024-10-28T18:39:05.326Z,alex.jordan@acme.co wdcdnajlb,"Access Request for DBox Personal Folder","Can you please grant me access to the DBox personal folder? I will need this access while I'm assisting John Doe during his project transition period.",Medium,Account,2024-10-28T18:39:04.207Z,tina.aguilar@acme.co 837o7vxbb,"Access Issue with Internal App","Hey IT Team, I'm having trouble accessing a specific internal application. It seems like there might be some complex DNS configuration issues. Could you look into it and make any necessary manual adjustments to the DNS settings or server-side configurations? Thanks!",High,Network,2024-10-28T18:39:04.333Z,user@acme.co e91xtsiwv,"Re: Data Backup Verification Instructions","Approved On Thu, Nov 30, 2023 at 1:20 PM Alex Johnson wrote: Could I please get instructions on how to verify the success of a data backup using our company-approved software? CCing my manager for approval. -- Alex Johnson IT Specialist | Acme Co Visit My Page (http://acme.co/alex.johnson)",Medium,Software,2024-10-28T18:39:05.690Z,alex.johnson@acme.co v94yqvwas,"Time Synchronization Issues Across Devices","Hi, Good morning, IT. We're experiencing persistent issues with time synchronization across multiple devices in our domain environment. This requires a detailed investigation and manual adjustment of NTP server settings. Additionally, there might be a need to inspect device-specific time configurations. Please look into this at your earliest convenience. Thank you!",High,Network,2024-10-28T18:39:04.818Z,user@acme.co 7ynaifq7n,"Troubleshooting Google Calendar Notifications on Mobile","Notification issues on mobile devices.",Medium,Software,2024-10-28T18:39:03.285Z,jane.doe@acme.co eg0yidc93,"Hey team, my VDI sessions keep freezing intermittently. Can someone help me investigate and adjust settings? :thinking:","Hey team, my VDI sessions keep freezing intermittently. Can someone help me investigate and adjust settings? :thinking:",High,Infrastructure,2024-10-28T18:39:04.217Z,user123@acme.co b460j22lo,"SF Sales Portal Access Request","Hello! I have 2 team members who need access to the SF Sales Portal. They are both Sales Associates and require the same level of access that I currently have. This is necessary for them to manage client interactions, track sales progress, and update records. 1) Jamie Lee 2) Alex Kim Thanks, Sam -- Sam Thompson | Team Lead, Sales Acme Co (https://acme.co/) • Connect with me (https://acme.co/connect/sam-thompson)",Medium,Account,2024-10-28T18:39:05.780Z,sam.thompson@acme.co m3x9hdi2v,"Access issue with internal reporting tool due to database query optimization","User unable to access specific internal reporting tool due to suspected complex database query optimization issues, requiring detailed investigation and manual adjustment of query configurations and database indexing.",High,Software,2024-10-28T18:39:03.725Z,john.doe@acme.co q5ogtpd3n,"cant access gsuite email and calendar","hi i need help accessing my gsuite email and calendar i think i messed up the settings :/",Medium,Account,2024-10-28T18:39:56.229Z,user123@acme.co 31jnhn5po,"Assistance Required for Configuring New Hire's Access to Specialized Software","Dear IT Support Team: Assistance is required for configuring access to specialized software for our new hire, Jane Doe. This software is not listed in the 'New Hire 101 FAQ'. Account Name: Jane Doe Software Name: Advanced Analytics Pro Description: Jane will be joining the Data Analysis team and requires access to Advanced Analytics Pro for her role. Owner Full Name: Sarah Connor Request Number: 00001234.0 Status Category: Pending Configuration Status: Awaiting IT Support Software Access Start Date: 10/15/2023 Software Access End Date: 10/15/2024 Total Software License Value: $1,200.00 Click on the link below to access the Software Configuration: Advanced Analytics Pro (https://acme.co/software/configure) Request ID: a5N8X0000005xyz Request User ID: 0052M000009PiXY Request Status: Notified Request Date: 10/10/2023 10:00 AM Request Assigned To: IT Support Request Comments: (Role = Data Analyst) Request Approver Comments: Notified - System Info - Notified User: IT Support 2023-10-10 10:00:00-0400 Approvals: | Step Name | Approval Status | Date | Assigned To | Depends On | Actual Approver | Approver Comments | | IT Review | Approved | 10/10/2023 9:00 AM | John Smith | | John Smith | Approved - John Smith 2023-10-10 09:00:00-0400 | | IT Review | Approved | 10/10/2023 10:00 AM | Software Team | | Sarah Connor | Approved - Sarah Connor 2023-10-10 10:00:00-0400 | | IT Review | Not Submitted | | Security | | | | | IT Review | Not Submitted | | Compliance | | | |",High,Software,2024-10-28T18:39:59.813Z,sarah.connor@acme.co c5ak82f61,"Fwd: Google Calendar Time Zone Issue","Assistance Required for Troubleshooting Google Calendar Not Displaying Correct Time Zone Settings Despite Correct Configuration in User Account Preferences",Medium,Software,2024-10-28T18:39:55.035Z,noah.abramson@acme.co j7ewcvsq8,"Request: Multi-Factor Authentication Setup Instructions - financial.reporting@acme.co","Notification from Acme IT Support Acme Co. Image This request for multi-factor authentication setup instructions is to assist you in securing access to the company's financial reporting system. The request details include: User: financial.reporting@acme.co By: Service Account (it-support@acme.co) Date: Mon, Oct 30 2023 09:00 UTC Support Center is not enabled for this request. Support Center can provide additional details, setup options, and security recommendations. To enable, turn on support in the request detail page. Go to Request Details You have received this important update about your Acme Co. account because you are the designated admin recipient for this request type. You can turn off these requests or change the email recipients in the Requests section of the Admin Console. Acme Co. 1234 Elm Street Anytown, USA -- You received this message because you are subscribed to the Acme Co. Groups ""IT Support"" group. To unsubscribe from this group and stop receiving emails from it, send an email to itsupport+unsubscribe@acme.co.",Medium,Security,2024-10-28T18:39:58.991Z,financial.reporting@acme.co z31bb02tg,"Email Configuration Assistance","Hello IT! I'm having trouble setting up my email on my mobile device. Despite entering the correct credentials and settings, I keep encountering authentication errors. Could you please assist me with this? Thank you!",Medium,Communication,2024-10-28T18:39:55.139Z,user@acme.co 8sh44yrk1,"Email Sync Issues on Mobile Device","Hey IT Team, Can you help me with some email sync issues on my mobile device? I'm experiencing inconsistent email delivery and missing attachments, even though the configuration settings seem correct. Thanks, Alex",Medium,Software,2024-10-28T18:39:55.713Z,alex@acme.co oat88soo8,"Instructions for Verifying Data Backup Integrity","Hello, I am looking for guidance on how to verify and ensure the integrity of our data backups using the company-approved software. Could you please provide detailed instructions or direct me to the appropriate resources? Thank you for your assistance. Best Regards, -- Alex Johnson | Data Analyst New York, NY",Medium,Software,2024-10-28T18:39:55.266Z,alex.johnson@acme.co 8mvbaeqv9,"Access Request for SF Lightning Platform","Hello IT, I need access to the SF Lightning Platform for a new team member. They have completed all necessary onboarding procedures. Can access credentials be provided to: Alex Johnson alex.johnson@acme.co Thanks, Jamie Jamie Lee Operations Manager | Acme Co Phone: (555) 123-4567 Email: j.lee@acme.co Calendar: https://acme.co/jamie-lee",Medium,Account,2024-10-28T18:39:55.623Z,j.lee@acme.co v4f7z7h45,"Persistent Issues with Email Filtering System","User experiencing persistent issues with automated email filtering system where legitimate emails are incorrectly marked as spam, requiring detailed investigation and manual adjustment of filtering rules and potential whitelist updates.",High,Software,2024-10-28T18:39:55.074Z,john.doe@acme.co arztwej7e,"Hey IT team! Could you please provide instructions on resolving common connectivity issues when accessing the remote desktop? Thanks!","Hey IT team! Could you please provide instructions on resolving common connectivity issues when accessing the remote desktop? Thanks!",Medium,RemoteWork,2024-10-28T18:39:56.449Z,john.doe@acme.co oc7sca1s0,"Digital Signage System Fails to Update Content","Hi there, I'm having trouble with our digital signage system. The content isn't updating as it should, and I'm not sure if it's a settings issue or something else. I've tried reconfiguring the content management settings manually, but the problem persists. Could it be a network or hardware issue? Any help would be appreciated. Thanks!",High,Hardware,2024-10-28T18:40:12.775Z,user@acme.co slvrxcg5f,"Access Request for Lightroom Editing Tools","I need access to the Lightroom editing tools for my upcoming project.",Medium,Software,2024-10-28T18:40:11.092Z,jane.doe@acme.co d409i8eqf,"Printer Connectivity Issues","Hi team! I'm having trouble connecting to the office printer. It seems like the connection drops intermittently, and I'm not sure how to resolve it. Could you provide some instructions or tips on how to fix this? Thanks a lot! Jamie Lee (they/them) Acme Co - Office Coordinator",Medium,Hardware,2024-10-28T18:40:12.829Z,jamie.lee@acme.co gixitb6w4,"Troubleshooting VPN Connection Errors","Hi,Could you please provide instructions on troubleshooting common VPN connection errors? Our team is experiencing frequent disconnections and error messages. Thank you!",Medium,Network,2024-10-28T18:40:11.169Z,kelly.minella@acme.co 8kd33acyo,"Anyone else dealing with paper jams in the office printer?","Anyone else dealing with paper jams in the office printer? I've tried the usual fixes like checking for stuck paper and ensuring the tray is aligned, but it keeps happening. Is there a standard procedure or guide we should be following?",Medium,Hardware,2024-10-28T18:40:12.624Z,jane.doe@acme.co bbdl37pcd,"ZD Support Portal Access","Hi, I need to get access to the ZD Support Portal to manage support tickets and update customer queries efficiently. Thanks! Alex",Medium,Account,2024-10-28T18:40:10.921Z,alex@acme.co 1vr8hwega,"Access Request for GH Codebase","Team, quick question. how do I get access to the GH codebase? thanks",Medium,Account,2024-10-28T18:40:10.882Z,twoodworth@acme.co 1iltey2uy,"Request for Access to Team Channels on Company Chat","Attention Acme IT, A request has been submitted to grant access to specific team channels on the company chat platform. Please review the details below and ensure the necessary permissions are updated to facilitate seamless communication within the team. Transaction: ""Access Request: Team Channels"" Request ID: 9bcd7efg123h456i789j012k345l6789 Effective Date: 2024-02-10 Date and Time Submitted: 2024-02-10T10:30:00.000-05:00 EST (Acme Server Time Zone) Requester: John Doe Requester Type: Employee Email: john.doe@acme.co Requested Channels: Marketing, Development, Sales --------------------------------------------------------------- This email was generated from Acme ""acme - PROD"" on behalf of Acme HR. Please DO NOT REPLY to this email.",Medium,Communication,2024-10-28T18:40:14.868Z,john.doe@acme.co tdix3n0tk,"Access Issue with Internal Application","Hi there, Can you please investigate the access issue with our internal application? It seems to be related to the load balancer configuration. We suspect that the load balancing rules and server health checks might need manual adjustment. Your detailed investigation would be appreciated. Thanks,",High,Network,2024-10-28T18:40:11.695Z,user@acme.co bdrby5ar2,"VPN Configuration Help Needed","Hello IT Team! I've just received my new company-issued laptop and I'm having trouble configuring the VPN settings. I've followed the instructions provided in the onboarding email, but I can't seem to establish a connection. Could you provide some guidance or additional instructions? Here's a screenshot of the error message I'm encountering: https://acme.co/vpn-error-screenshot Thanks in advance!",Medium,Network,2024-10-28T18:40:12.201Z,jane.doe@acme.co hizm4cbze,"Remote File Sync Issues","Hi, I'm experiencing persistent issues with remote file access where files intermittently fail to sync correctly between local and cloud storage. This requires detailed investigation and manual adjustment of sync settings. Could you also inspect network connectivity and file permissions? Thanks, Alex",High,RemoteWork,2024-10-28T18:40:24.510Z,alex@acme.co 1i3dnus2c,"Access Request for After Effects Animation Tools","Need access to After Effects Animation Tools",Medium,Software,2024-10-28T18:40:23.982Z,jane.doe@acme.co 7g0box9fq,"Default Printer Setup Instructions","Hi, Could you please provide instructions on setting up a default printer on my company-issued laptop? Copying my manager to this email. Thanks, Alex Johnson",Medium,Hardware,2024-10-28T18:40:24.283Z,alex.johnson@acme.co cy93jemet,"DBox Business Account Access","Hi Team, I'm unable to access my DBox Business Account. Could you please help me resolve this issue? -- Alex Johnson | Project Manager Acme Co (https://acme.co/) • Connect with me (https://acme.co/alex-johnson)",Medium,Account,2024-10-28T18:40:24.564Z,alex.johnson@acme.co j3u5twh6n,"Re: [Acme IT] Re: Ticket #10452 - Investigation: Suspected Phishing Email Incident","This is a follow-up to your previous request #10452 ""Investigation: Suspected Phishing Email Incident""",High,Security,2024-10-28T18:40:24.728Z,heather.jones@acme.co 5bnfc6ubs,"Urgent! Assistance Required for Dual Monitor Setup","Hey, I've been trying to set up a dual monitor configuration on my workstation, but the monitors aren't being detected despite following all the connection guidelines provided. Could you please check if there's something wrong with the workstation settings or if I need any additional drivers? I need this resolved quickly as it's affecting my productivity. Thanks, Alex",Urgent,Hardware,2024-10-28T18:40:24.562Z,alex@acme.co bae34vnk2,"Alert: ERP System Financial Report Discrepancies - John Doe (john.doe@acme.co)","Notification from Acme ERP System ERP System Image This Financial Report Discrepancy alert is to inform you that the financial reports generated by the ERP system contain incorrect data, requiring immediate attention. The alert details include: User: John Doe (john.doe@acme.co) By: ERP System (erp-support@acme.co) Date: Mon, Oct 30 2023 10:00 UTC Alert Center is not enabled for this rule. Alert Center can provide additional details, investigation options, and remediation recommendations. To enable, turn on alerts in the rule detail page. Go to Rule Details You have received this important update about your ERP system because you are the designated admin recipient for this alert type. You can turn off these alerts or change the email recipients in the Rules section of the Admin Console. Acme Co 1234 Elm Street Anytown, USA -- You received this message because you are subscribed to the Acme Co Groups ""ERP Support"" group. To unsubscribe from this group and stop receiving emails from it, send an email to erpsupport+unsubscribe@acme.co.",High,Software,2024-10-28T18:40:29.812Z,john.doe@acme.co nc5voxprn,"Media Files Rendering Issue - Digital Asset Management","Investigate persistent issues with media files intermittently failing to render correctly in the digital asset management system. Requires detailed investigation and manual adjustment of media encoding settings. Potential inspection of server-side processing workflows needed.",High,Software,2024-10-28T18:40:24.447Z,j.doe@acme.co krd16kh1x,"Password Reset Instructions Needed - Internal Platform","Owner: Jamie Smith Platform: Acme Internal Communication Issue: Forgotten Password",Medium,Account,2024-10-28T18:40:23.998Z,jamie.smith@acme.co c2cheoqdv,"Re: [Acme IT] Re: Ticket #44567 - Remote Desktop Software Update Instructions Needed","This is a follow-up to your previous request #44567 ""Remote Desktop Software Update Instructions Needed"" I attempted to follow the steps provided in the initial guide, but I'm still unable to update the remote desktop software to the latest version. Could you please provide further instructions or suggest any additional steps I might try?",Medium,Software,2024-10-28T18:40:25.160Z,jane.doe@acme.co 1kk8i0rjk,"DBox Team Collaboration Access","Hello, Could I please get access to the DBox Team Collaboration Space? Thank you!",Medium,Account,2024-10-28T18:40:42.000Z,jane.doe@acme.co ncys4qmpt,"SFTP Upload Failures","Let me know if I need to split into multiple tickets. I'm experiencing persistent issues with SFTP where file uploads intermittently fail. I suspect there are complex server-side configuration errors that need detailed investigation. This might require manual adjustment of server settings and possibly inspecting network security protocols. Let me know if there's anything else yall need from me on this, thanks! -- Alex Johnson IT Specialist Email: alex.johnson@acme.co",High,Network,2024-10-28T18:40:42.014Z,alex.johnson@acme.co f21gp9dot,"Assistance Required: Troubleshooting Email Configuration on Mobile Device","Notification from Acme IT Support Acme Co. Image This assistance request is to inform you that a user is experiencing issues accessing subfolders on their mobile device despite correct account setup and sync settings. The request details include: User: John Doe (john.doe@acme.co) By: Service Account (it-support@acme.co) Date: Mon, Oct 16 2023 10:45 UTC Support Center is not enabled for this issue. Support Center can provide additional details, investigation options, and troubleshooting recommendations. To enable, turn on support in the issue detail page. Go to Issue Details You have received this important update about your Acme Co. account because you are the designated admin recipient for this support type. You can turn off these notifications or change the email recipients in the Support section of the Admin Console. Acme Co. 123 Innovation Drive Tech City, CA 94043 -- You received this message because you are subscribed to the Acme Co. ""IT Support"" group. To unsubscribe from this group and stop receiving emails from it, send an email to itsupport+unsubscribe@acme.co.",Medium,Communication,2024-10-28T18:40:45.494Z,john.doe@acme.co ujwveoos9,"Enterprise Email Archiving Retrieval Issues","Experiencing persistent issues with the enterprise email archiving system. Archived emails intermittently fail to retrieve, requiring detailed investigation and manual adjustment of archiving settings. Please inspect the storage infrastructure as well.",High,Infrastructure,2024-10-28T18:40:41.692Z,user123@acme.co tieptoh4z,"Re: Access Request for GMail and GCal Integration","Good morning. I am pulling in our IT team as they handle the system access for employees. They are currently in the IT Orientation session. Alex - you should be able to access this meeting from your Google Calendar via Okta so please join that now if you can. You can speak with someone from IT directly to get an update on the integration. Thanks! - Jamie Smith On Tue, Oct 10, 2023 at 9:07 AM Taylor Green wrote: Hi Alex, I have reached out to Onboarding and HR. I gave them your cell phone. Hopefully we can get you back on track right away. On Tue, Oct 10, 2023 at 8:54 AM Taylor Green wrote: Yes, please do. It was supposed to be set up overnight on Monday. I have copied Jamie on this email and I will also send them a slack message. Perhaps you can log on via your personal computer. On Tue, Oct 10, 2023 at 8:49 AM Alex Johnson wrote: Thanks Taylor! I haven't received access to GMail and GCal yet and wasn't sure who to reach out to specifically. Should I be reaching out to HR? Best, -Alex On Mon, Oct 9, 2023 at 3:28 PM Taylor Green wrote: Hi Alex, So excited to have you start on Tuesday. If you need anything at all please let me know. I am here to help. Have a wonderful day! Warm Regards, Taylor -- Taylor Green | Lead Recruiter Acme Co (https://acme.co/) • Open Position (https://acme.co/careers/) • Book a time with me (https://acme.co/taylorgreen/candidate-call) -- Alex Johnson -- Taylor Green | Lead Recruiter Acme Co (https://acme.co/) • Open Position (https://acme.co/careers/) • Book a time with me (https://acme.co/taylorgreen/candidate-call) -- Taylor Green | Lead Recruiter Acme Co (https://acme.co/) • Open Position (https://acme.co/careers/) • Book a time with me (https://acme.co/taylorgreen/candidate-call) -- Jamie Smith | People Operations Specialist II | they/them Acme Co (https://acme.co/) • New York, NY",Medium,Account,2024-10-28T18:40:54.492Z,alex.johnson@acme.co zc4n2g8dv,"Data Backup Verification Instructions","Hi IT, Please provide detailed instructions on how to verify the completion of a data backup process using the company-approved software. Thank you!",Medium,Software,2024-10-28T18:40:41.706Z,jane.doe@acme.co jmm69mpwo,"VPN Client IP Address Conflict Investigation","Persistent issues with VPN client connection resulting in unexpected IP address assignment conflicts.",High,Network,2024-10-28T18:40:41.084Z,alex.smith@acme.co emgk3lgws,"Enterprise SSO Login Issues","Hey there! I'm having some trouble with our enterprise SSO system. My login attempts keep failing intermittently, and I suspect it might be due to some complex identity provider configuration errors. I think it might need a detailed investigation and possibly some manual adjustments to the SSO settings. There might also be a need to synchronize user attributes across multiple identity sources. No rush on this – just let me know what the best next steps would be! So sorry for the inconvenience. Thanks, Jamie",Medium,Software,2024-10-28T18:40:43.536Z,jamie@acme.co x7rpu8nb0,"Document Versioning Issue in Enterprise Management System","Persistent issues with document versioning failing to update correctly, requiring detailed investigation and manual adjustment of version control settings. Potential inspection of database integrity needed.",High,Software,2024-10-28T18:40:41.692Z,alex.smith@acme.co vpughsen4,"Access Request for JIRA Project Management Tool","Hi, I hope this message finds you well. I'm reaching out to request access to the JIRA Project Management Tool for our upcoming project. We need an admin to grant access to the JIRA tool (https://acme.co/jira-access) for our team. I've added @Jane Doe, @IT Support, @John Smith, and @Emily Davis as collaborators on this project to ensure the necessary permissions are in place. Thanks for your assistance! -- Alex Johnson | Project Coordinator | Let's connect! (https://acme.co/connect/alex) Acme Co | acme.co | Join our team! (https://acme.co/careers)",Medium,Software,2024-10-28T18:40:43.700Z,alex.johnson@acme.co xqrrcxzz3,"Access Request for InDesign & Acrobat Tools","Hi team! Can I please request access to InDesign & Acrobat tools for my account? Thank you in advance.",Medium,Software,2024-10-28T18:41:03.351Z,jane.doe@acme.co dn27ty3d2,"Hi all! The IT team is requesting access to the ZDesk Support System.","Hi all! The IT team is requesting access to the ZDesk Support System for enhanced support capabilities. This access would streamline our support processes and improve response times for customer inquiries. The access would include the following features (based on our requirements): User Management Ticket Prioritization Analytics Dashboard Custom Reporting Integration with existing CRM For more information about the ZDesk Support System, check out the following page: https://acme.co/zdesk-support. If you have any additional questions let me know! Thanks, and happy Friday! -- Jordan Lee | _IT Support Specialist_ Acme Co • Help Center • New York, NY ![](https://acme.co/images/zdesk-support)",Medium,Software,2024-10-28T18:41:05.031Z,jordan.lee@acme.co opfwy55ms,"Hi! Can you please provide instructions for submitting a new article on the intranet?","Hi! Can you please provide instructions for submitting a new article or announcement on the company intranet? Thank you!",Low,Communication,2024-10-28T18:41:02.444Z,john.doe@acme.co vb8hunui9,"Instructions for Configuring Company Email on Mobile Device","Request for detailed instructions.",Medium,Communication,2024-10-28T18:41:02.073Z,john.doe@acme.co swtogsl0u,"Hello! Assistance Required for Resetting Password: Security Questions Not Recognized.","Hello! I'm having trouble resetting my password as the security questions are not being recognized despite providing the correct answers. Could you please assist me with this issue?",Medium,Account,2024-10-28T18:41:02.377Z,user@acme.co frv0zluqs,"Slack Channel Access","Hi there! Could someone assist me with getting access to the Team Comms channels on Slack? Much appreciated! Alex -- Alex Smith | Team Lead, Marketing Acme Co (http://www.acme.co/) ● New York, NY ● They/Them",Medium,Communication,2024-10-28T18:41:04.070Z,alex.smith@acme.co x5texzl6g,"Assistance Required for Configuring Email on Mobile Device","@it.support and team, please help! I’m unable to send emails from my mobile device due to what seems to be an SMTP server misconfiguration, even though my incoming mail settings are correct. I’ve double-checked everything and still no luck. Any guidance would be greatly appreciated!",Medium,Communication,2024-10-28T18:41:02.721Z,user@acme.co 9evzghvge,"Access Request for GH Repo Collaboration","Please grant access to the GH repository for collaboration purposes.",Medium,Account,2024-10-28T18:41:02.073Z,jane.doe@acme.co hj0aen3a0,"Access Request for Trello Task Management Tool","Hi IT, Can you please grant me access to Trello? I need to organize our project tasks and collaborate with the team effectively. Thanks, Alex",Medium,Software,2024-10-28T18:41:03.151Z,alex@acme.co 890zwmzyb,"Video Conferencing Desynchronization Issue","We have recently encountered persistent issues with our enterprise video conferencing system. Please investigate the following areas for potential resolution: - Audio and video streams intermittently desynchronize - Manual adjustment of codec settings may be required - Inspection of network bandwidth and latency is recommended",High,Network,2024-10-28T18:41:03.958Z,user@acme.co toexky0r0,"Investigate MDM Policy Application Issues","Hello team! Our enterprise MDM system is not applying device policies correctly, causing persistent issues. Can you please conduct a detailed investigation and manually adjust the policy configurations? Additionally, an inspection of device-specific compliance settings might be necessary. Thank you!",High,Software,2024-10-28T18:41:13.995Z,user@acme.co 1owy9njm6,"ERP System Inventory Level Discrepancies","Hi IT, I've been encountering persistent issues with our ERP system where the inventory levels are inaccurately reflected. This requires a detailed investigation and manual adjustment of the inventory tracking settings. Additionally, there might be a need to reconcile data discrepancies across multiple modules. I receive the message ""Data Mismatch Detected"" when attempting to update the inventory. -- Alex Johnson Operations Coordinator - Inventory Management (https://acme.co/wiki/inventory-management) Acme Co (http://acme.co) Schedule a 30 Minute Meeting with me (https://acme.co/alexjohnson/30-minute-meeting)",High,Software,2024-10-28T18:41:15.735Z,alex.johnson@acme.co 0ba8mcez5,"Request for MFA Setup Instructions for CRM","Hi IT Team, I'm looking to set up multi-factor authentication for accessing our CRM system. Could you please provide the necessary instructions or direct me to the relevant resources? Thanks!",Medium,Software,2024-10-28T18:41:14.464Z,jane.doe@acme.co xfizd7lmc,"Access Request for ZDesk Agent Console","I used to have access to the ZDesk Agent Console from my dashboard. I don't see it anymore. Please advise.",Medium,Software,2024-10-28T18:41:13.993Z,jane.doe@acme.co 25gu6wlyw,"Access Request for Trellies Project Management Platform","Hi, My name is Alex Johnson and I work in the project management office reporting to Lisa Wong (Director of Project Management). This is a request for access to the Trellies Project Management Platform to collaborate on ongoing projects and streamline our workflow. Please let me know if you need any further information. Thanks, -Alex",Medium,Software,2024-10-28T18:41:15.247Z,alex.johnson@acme.co 4vkoef9yf,"Optimizing Display Settings for Multiple Monitors","Hello, I recently set up multiple monitors on my workstation and would like to optimize the display settings for better productivity. Could you please provide instructions or guidance on how to adjust the settings effectively? I have a busy schedule this week and would appreciate any help you can offer at your earliest convenience. Thank you for your assistance, John",Medium,Software,2024-10-28T18:41:14.698Z,john.doe@acme.co frjxo5hxi,"Persistent Metadata Update Issues in ECM System","User experiencing persistent issues with enterprise content management system where document metadata fails to update correctly, requiring detailed investigation and manual adjustment of metadata configuration settings and potential inspection of database synchronization processes.",High,Software,2024-10-28T18:41:14.112Z,alex.smith@acme.co 09fqvnu90,"Access Request for GDrive and GSheets Tools","Hi IT Team, I need access to GDrive and GSheets for project collaboration. Can you please assist? Thanks!",Medium,Account,2024-10-28T18:41:13.960Z,jane.doe@acme.co om0zgruni,"Acme Identity - User Account Provisioning: Intermittent Failures in Enterprise Identity Management System","Issue Reported: User Account Provisioning Failures\n\nSystem: Enterprise Identity Management\n\nProblem: Intermittent failures in user account provisioning, requiring manual intervention.\n\nInvestigation Required?\nYes\n\nPotential Areas for Inspection:\n- Provisioning workflows\n- Integration points with external systems\n\nRequester: Alex Johnson\nIT Support Specialist\nManager: sarah.connor@acme.co\n\nRequest Date: Oct 5, 2024\n\nRequest Note: Urgent attention needed to prevent workflow disruptions.",High,Software,2024-10-28T18:41:16.767Z,alex.johnson@acme.co x4kw5cnxg,"O365 Email & OneDrive Access Request for New Team Member","Hello, We need to grant access to O365 Email & OneDrive services for the following team member: alex.jordan@acme.co. Thanks in advance! -- Best regards, Jamie Lee | IT Support Specialist Acme Co (http://acme.co) • New York, NY",Medium,Account,2024-10-28T18:41:14.569Z,jamie.lee@acme.co 6ihvgi282,"Instructions for Resolving Printer Error Messages","Hey IT! I'm running into some common error messages when trying to print from the office printer. Could you provide some step-by-step instructions on how to resolve these issues? I tried looking it up but got a bit lost. Any help would be appreciated! Thanks a bunch! Alex Johnson | Office Coordinator Administration • New York, NY",Medium,Hardware,2024-10-28T18:41:26.371Z,alex.johnson@acme.co nlvercftl,"Alert: Printer Connectivity Issue - Office Printer Not Recognized","Notification from Acme IT Support Acme IT Support Image This Printer Connectivity Issue alert is to inform you that the office printer is not being recognized by the network despite correct configuration and driver installation. The alert details include: Printer Model: HP LaserJet Pro M404 Location: 3rd Floor, Room 305 Date: Mon, Oct 16 2023 10:45 UTC Network diagnostics have not been enabled for this issue. Network diagnostics can provide additional details, investigation options, and remediation recommendations. To enable, please contact the IT support team. Contact IT Support You have received this important update about your office equipment because you are the designated admin recipient for this alert type. You can turn off these alerts or change the email recipients in the Equipment section of the Admin Console. Acme Co 123 Business Road Metropolis, NY 10001 -- You received this message because you are subscribed to the Acme Co ""Office Equipment"" group. To unsubscribe from this group and stop receiving emails from it, send an email to officeequipment+unsubscribe@acme.co.",Medium,Network,2024-10-28T18:41:28.289Z,john.doe@acme.co ubucd171m,"Fwd: Calendar Sync Issues on Collaboration Platform","Hello IT, Could you please investigate the persistent calendar sync issues on our enterprise collaboration platform? Shared calendar events are intermittently failing to sync across team members, which requires manual adjustment of calendar synchronization settings. A detailed inspection of user account configurations might be necessary. Thanks Alex Alex Johnson | Project Management Acme Co (https://acme.co/) • Book time with me (https://acme.co/alex-johnson)",High,Software,2024-10-28T18:41:26.743Z,alex.johnson@acme.co 2jjbgmaie,"Configuring Email Notifications on Mobile","Hello IT, I need assistance with setting up email notifications on my mobile device. I've tried following the instructions on the Acme portal, but I'm still not receiving any alerts. Could you provide a step-by-step guide or let me know if there's a specific setting I might be missing? I attempted to find a solution through the helpdesk, but the page was showing a 500 error. Please advise.",Medium,Communication,2024-10-28T18:41:26.544Z,alex.taylor@acme.co rnvzwoxw6,"Firewall Rule Adjustment Needed","I am experiencing persistent issues with our enterprise firewall where specific outbound traffic is intermittently blocked. This requires a detailed investigation and manual adjustment of the firewall rules. Could you also inspect the network traffic logs to identify any anomalies?",High,Network,2024-10-28T18:41:26.080Z,user@acme.co 2sbgn9a6l,"Data Analytics Platform Issue","Hi, I'm experiencing persistent issues with our enterprise data analytics platform. The scheduled data refreshes intermittently fail, and I need to manually adjust the data source connections. Could you please investigate this and inspect the ETL process configurations? Thanks, Alex",High,Software,2024-10-28T18:41:26.206Z,alex@acme.co vaslvrybw,"Fwd: Need help with network drive","Can't seem to figure out how to map a shared network drive on my company laptop. Could you provide some instructions?",Medium,Network,2024-10-28T18:41:25.930Z,alex.smith@acme.co ftmfvqfh0,"Phishing Email Reporting Instructions","Hello! I need some help with identifying and reporting phishing emails using our company's email security tool. :) Could you please provide step-by-step instructions on how to spot phishing attempts and the process to report them through the tool? Additionally, if there are any training sessions or resources available, I'd love to know about them. Thank you so much!!",Medium,Training,2024-10-28T18:41:26.345Z,jane.doe@acme.co 6hyk96yb5,"Troubleshoot Intranet Access","Hey, IT team. I'm having trouble accessing certain pages on our intranet. My network configuration and browser settings seem correct, but the pages just won't load. Any idea who I should reach out to for help? https://intranet.acme.co/help",Medium,Network,2024-10-28T18:41:26.249Z,user123@acme.co e8qrtx7pl,"GitHub Org Repos Access Request","Hi IT Team, I'm having trouble accessing the GitHub organization repositories. Could you please grant me the necessary permissions? I need access to collaborate on upcoming projects. Let me know if you need any more information from my side. Thanks!",Medium,Account,2024-10-28T18:41:26.233Z,jane.doe@acme.co wfdz0grf1,"Scheduling Regular Data Backup Reminders","Please provide detailed instructions on how to schedule regular data backup reminders using the company-approved software. Ensure that the steps are clear and easy to follow. Once completed, please upload any relevant documentation to the IT Shared Drive -> Backup Instructions folder -> '202x - Qx' folder (X being the current year and x being the current quarter).",Medium,Software,2024-10-28T18:41:36.670Z,jane.doe@acme.co 1k70sc9rs,"Request: Multi-Factor Authentication Setup Instructions","Notification from Acme IT Support Acme Co. Image This request is to inform you that assistance is needed to set up multi-factor authentication for accessing the company's time tracking system. The request details include: User: john.doe@acme.co Requested by: John Doe (john.doe@acme.co) Date: Mon, Oct 30 2023 14:45 UTC Please provide detailed instructions on how to enable and configure multi-factor authentication for enhanced security. Additional resources or links to setup guides would be appreciated. Visit the MFA Setup Guide You have received this important request because you are the designated IT support contact for this type of inquiry. You can update your notification preferences or change the email recipients in the IT Support section of the Admin Console. Acme Co. 1234 Elm Street Anytown, USA -- You received this message because you are subscribed to the Acme Co. ""IT Support"" group. To unsubscribe from this group and stop receiving emails from it, send an email to itsupport+unsubscribe@acme.co.",Medium,Security,2024-10-28T18:41:39.020Z,john.doe@acme.co 5w2lx23s7,"Access Request for O365 Teams & Outlook Services","Access request details.",Medium,Account,2024-10-28T18:41:35.806Z,john.doe@acme.co 47vgytj3a,"Access Request for T-Board Collaboration Platform","Access request details. Request details: Requester email: john.doe@acme.co Requester name: John Doe Requester department: Marketing Platform requested: T-Board Collaboration Access level requested: Standard Request submitted at: 2024-07-15T11:15:00-07:00 Request note: Required for project coordination and team collaboration Request review details: Reviewed by: jane.smith@acme.co Reviewed at: 2024-07-15T12:30:00-07:00 Review status: APPROVED Fulfillment details: Fulfillment channel: internal portal Executed at: 2024-07-15T12:45:00-07:00",Medium,Account,2024-10-28T18:41:37.603Z,john.doe@acme.co f9b2rn8xh,"CRM System - Workflow Issues","Hi - I'm experiencing persistent issues with our CRM system where automated workflows intermittently fail to trigger. This requires a detailed investigation and manual adjustment of workflow configurations. Could you please look into this and inspect the integration points with external services? Thank you!",High,Software,2024-10-28T18:41:36.145Z,user@acme.co 1ntu94d02,"Persistent Slow Internet Connection on Workstation","We are experiencing persistent slow internet connection on a specific workstation despite network-wide stability and correct configuration settings. Please assist in diagnosing and resolving this issue.",Medium,Network,2024-10-28T18:41:36.180Z,john.doe@acme.co wl6pzbg7l,"Enterprise Endpoint Security Software Alert Issue","Member of the IT security team experiencing persistent issues with enterprise endpoint security software. Threat detection alerts are intermittently not generated, requiring detailed investigation and manual adjustment of detection rules. Potential inspection of software update logs needed.",High,Security,2024-10-28T18:41:36.200Z,j.doe@acme.co 6bfa2gt6w,"Network Monitoring Alert Failures: Investigation Required","The enterprise network monitoring system is experiencing intermittent failures in triggering alerts for specific network segments. Manual adjustments to monitoring configurations are needed, and a detailed investigation into the network topology and device status is required. Please review the following actions: 1. Inspect monitoring configurations for affected segments. 2. Verify network topology and device status. 3. Adjust configurations as necessary to ensure alerts are triggered correctly. If further assistance is needed, please escalate to the network engineering team. User: John Doe Email: john.doe@acme.co",High,Network,2024-10-28T18:41:36.983Z,john.doe@acme.co teo5revap,"Access Request for Illustrator & Photoshop Tools","Please grant me access to Illustrator & Photoshop tools as they are essential for my design tasks.",Medium,Software,2024-10-28T18:41:35.830Z,jane.doe@acme.co lhz9f81p3,"Asana access for j.doe@acme.co","Hi IT, Please grant access to Asana for j.doe@acme.co. Thanks, Jane Smith Project Management Team",Medium,Software,2024-10-28T18:41:35.971Z,j.doe@acme.co qu6bou0xc,"Intranet Access Discrepancy: User Access Issue","The following user reports inconsistent access to department-specific resources despite correct permissions and network configuration. Investigation required to resolve access issues. Steps to follow: 1. Verify user permissions in the intranet system. 2. Check network configuration settings for any discrepancies. 3. Ensure all department-specific resources are correctly mapped to the user's profile. If issues persist, please escalate to the network team for further analysis. User: Alex Johnson Email: a.johnson@acme.co Department: Marketing",High,Network,2024-10-28T18:41:48.185Z,a.johnson@acme.co 1000dbtlh,"Network Drive - Access Issue: Unable to Open Specific Folders Despite Correct Mapping and Permissions","Issue Reported: Inability to access specific folders on shared network drive despite correct mapping and permissions.\n\nNetwork Drive: Shared Drive X\n\nPermissions Verified?\nYes\n\nIT Team Notified?\nYes\n\nNotified By:\nJohn Doe\nIT Support Specialist\nManager: jane.smith@acme.co\n\nReport Date:\nOct 5, 2024\n\nAdditional Notes:\nNeed access to project files for upcoming deadline.",High,Network,2024-10-28T18:41:48.383Z,john.doe@acme.co cjt8t5scv,"Hi there! Can I get help with my VPN connection? Thanks!","Hi there! I'm having trouble establishing a secure VPN connection even though I've followed all the configuration guidelines and used the correct credentials. Can you help me out? Thanks!",Medium,Network,2024-10-28T18:41:47.536Z,user123@acme.co s7vsmtcmj,"Enterprise Cloud Storage Permissions Issue","Hi team, I'm experiencing persistent issues with our enterprise cloud storage system where file access permissions intermittently reset to default settings. This requires a detailed investigation and manual adjustment of permission configurations. Could you also inspect the user access logs? Thanks, Alex Johnson | IT Coordinator Acme Co ( https://acme.co/ ) • New York, USA",High,Software,2024-10-28T18:41:47.870Z,alex.johnson@acme.co b9bi4w7sr,"Access Request for GH Enterprise Account","Access request details.",Medium,Account,2024-10-28T18:41:47.232Z,jane.doe@acme.co d2l6qvoug,"Assistance Required - Remote Desktop Access Issue","Attention Acme IT,\n\nA user is experiencing difficulties connecting to their remote workstation despite having the correct network and credential configuration. Please investigate the issue and provide assistance to ensure seamless remote access.\n\nTransaction: ""Remote Desktop Access Troubleshooting""\nUser ID: 12345abcde67890fghij\nDate and Time Reported: 2024-08-15T09:30:00.000-05:00 CST (Acme Server Time Zone)\n\nUser: John Doe\nUser Type: Remote Employee\nEmail: john.doe@acme.co\n\n\nNetwork Configuration: Verified\nCredential Configuration: Verified\n\n---------------------------------------------------------------\nThis email was generated from Acme IT Support System on behalf of Acme HR.\nPlease DO NOT REPLY to this email.",High,RemoteWork,2024-10-28T18:41:49.583Z,john.doe@acme.co vzl46789t,"Access Request for Asana Task Board","Requesting access to the Asana Task Board for project collaboration.",Medium,Software,2024-10-28T18:41:47.272Z,jane.doe@acme.co sn75mdkc4,"Smartphone - Slow Internet Troubleshooting","Hi IT Team! Hope you're having a great day. Could you provide me with some instructions on how to troubleshoot a slow internet connection on my company-issued smartphone? Thanks a bunch!",Medium,Network,2024-10-28T18:41:47.544Z,jane.doe@acme.co 0q84tpmtp,"Email Filter Configuration","Request for Instructions - Configuring Email Filters to Report Phishing Emails Name: John Doe Reports to: Jane Smith Department: IT Support Title: IT Specialist Request date: 10/15/2023 Expected completion: 10/20/2023",Medium,Software,2024-10-28T18:41:48.350Z,johndoe@acme.co g1zsugzux,"Troubleshoot Google Calendar Integration","Hi IT Team, I'm experiencing issues with the Google Calendar integration with our third-party scheduling software. Despite having the correct configuration settings, I'm noticing inconsistent event syncing and some missing entries. Could you please assist in troubleshooting this? Thanks!",Medium,Software,2024-10-28T18:41:47.591Z,user@acme.co 57xrvwqoz,"Instructions for Troubleshooting Slow Internet on Company Tablet","Request for step-by-step instructions to troubleshoot slow internet connection on a company-issued tablet.",Medium,Network,2024-10-28T18:41:59.518Z,john.doe@acme.co 3g7nmxqkp,"Access Request for ZD Agent Workspace","Access request details. Request details: Requester email: alex.taylor@acme.co Requester name: Alex Taylor Requester department: Customer Support Application requested: ZD Agent Workspace License requested: Full Access Request submitted at: 2024-07-15T09:20:00-07:00 Request note: Required for handling escalated support tickets. Request review details: Reviewed by: j.doe@acme.co Reviewed at: 2024-07-15T09:45:00-07:00 Review status: APPROVED Fulfillment details: Fulfillment channel: internal system Executed at: 2024-07-15T10:00:00-07:00 Fulfillment channel: internal system Executed at: 2024-07-15T10:15:00-07:00",Medium,Account,2024-10-28T18:42:01.670Z,alex.taylor@acme.co ulro32hp3,"Re: Access Request for Adobe XD Design Tools - All Acme Co","Phase 2 of https://acme.co/ithelp/tickets/12345 Will grant access to Adobe XD Design Tools for the top level Acme Co design team.",Medium,Software,2024-10-28T18:41:59.805Z,jane.doe@acme.co arcs97jp6,"Assistance Required for Configuring New Hire's Access to Secure Internal Portal","Dear IT Support Team: Assistance Required for Configuring New Hire's Access to Secure Internal Portal: User Unable to Authenticate Despite Correct Credentials and Following ""New Hire 101 FAQ"" Guidelines. Account Name: John Doe User ID: JDoe123 Description: New hire access configuration Owner Full Name: Jane Smith Status Category: Access Issue Status: Pending Resolution Access Request Date: 10/15/2023 9:00 AM Total Access Value: N/A Click on the link below to access the Portal: Secure Internal Portal (https://acme.co/secure-portal) Access Request ID: a5N8X0000005xyz Access User ID: 0052M000009PiXY Access Request Status: Notified Access Request Date: 10/15/2023 9:00 AM Access Request Assigned To: IT Support Access Request Comments: (User Type = Employee) Access Request Approver Comments: Notified - System Info - Notified User: IT Support 2023-10-15 09:00:00-0400 Access Approvals: | Step Name | Approval Status | Date | Assigned To | Depends On | Actual Approver | Approver Comments | | IT Review | Pending | 10/15/2023 9:00 AM | Jane Smith | | Jane Smith | Pending - Jane Smith 2023-10-15 09:00:00-0400 | | IT Review | Not Submitted | | Security | | | | | IT Review | Not Submitted | | IT Support | | | | Reassigned - John Doe Info - Reassigned to Jane Smith 2023-10-15 08:55:00-0400 |",High,Account,2024-10-28T18:42:04.392Z,jdoe@acme.co daao5wluy,"Access Request for Premiere & After Effects Tools","Hello! I need access to the Premiere & After Effects tools that are essential for our video editing projects. Please ensure the necessary permissions are granted in the Creative Suite vault. cc: @John Doe",Medium,Software,2024-10-28T18:41:59.619Z,jane.doe@acme.co esr24h5h2,"VM Snapshots Intermittently Failing","Hi IT team,\n\n+CC'ing Alex, my direct manager.\n\nI'm experiencing persistent issues with our enterprise virtual machine management system. The VM snapshots intermittently fail to complete, which requires a detailed investigation and manual adjustment of the snapshot settings. There might also be a need to inspect the storage infrastructure.\n\nPlease find below a screenshot of the error message.\n\nI'm located at the Acme Co. headquarters, in case you need to check the physical setup.\n\nThanks,\n\nJordan Smith | IT Operations Specialist\n\nAcme Co. (https://acme.co/) • Help Center (https://acme.co/help) • Submit a ticket (https://acme.co/support)",High,Infrastructure,2024-10-28T18:42:03.438Z,jordan.smith@acme.co uutx12nsj,"Intermittent Software Deployment Failures","Hello IT Team, I'm reaching out because we're experiencing persistent issues with our enterprise software deployment tool. Specifically, certain application packages are intermittently failing to install on target devices. This requires a detailed investigation and manual adjustment of deployment configurations. We may also need to inspect the package integrity and compatibility settings. Your assistance in resolving this matter would be greatly appreciated!",High,Software,2024-10-28T18:42:00.153Z,john.doe@acme.co mhq047k94,"Access Request for O365 Word & Excel Tools","Access request details. Request details: Requester email: john.doe@acme.co Requester name: John Doe Requester department: Finance Application requested: O365 Word & Excel License requested: User Request submitted at: 2024-10-05T10:15:00-07:00 Request note: Required for preparing financial reports. Request review details: Reviewed by: jane.smith@acme.co (jane.smith@acme.co) Reviewed at: 2024-10-06T11:00:00-07:00 Review status: APPROVED Fulfillment details: Fulfillment channel: internal portal Executed at: 2024-10-06T11:30:00-07:00",Medium,Software,2024-10-28T18:42:01.268Z,john.doe@acme.co e2u2l45s1,"Assistance Required for Google Calendar Setup and Integration","Assistance needed for setting up a new Google Calendar and ensuring it integrates with department-specific scheduling protocols.",Medium,Software,2024-10-28T18:41:59.566Z,john.doe@acme.co h2bwu5buc,"Hi IT! Hope you're having a great day!","Hi IT! Hope you're having a great day! It seems we need access to the GH Enterprise Repositories for @jordan.smith - could someone help out with this?",Medium,Account,2024-10-28T18:41:59.762Z,jordan.smith@acme.co xum12h8j4,"Access Request for ZDesk Agent Dashboard","I need access to the ZDesk Agent Dashboard for my role. Please grant the necessary permissions.",Medium,Software,2024-10-28T18:42:12.837Z,jane.doe@acme.co 951vx62su,"Accessing Shared Network Drive","Hi IT Team, I'm having trouble accessing the shared network drive from my personal desktop computer. Could you please provide me with the instructions to set it up? Thanks!",Medium,Network,2024-10-28T18:42:13.240Z,jane.doe@acme.co gzm0m2o5i,"Persistent Slow Internet Connection on Workstation","Hello IT Team, I'm experiencing a persistent slow internet connection on my workstation, even though the network is stable and all configuration settings appear correct. This issue is affecting my productivity as it takes a long time to load web pages and access online resources. I've tried restarting the computer and checking the cables, but the problem persists. Could you please assist in diagnosing and resolving this issue at your earliest convenience? Thank you! Best, John Doe",High,Network,2024-10-28T18:42:13.829Z,johndoe@acme.co q30lk8vfa,"Access Request: JIRA Kanban Board - John Doe (j.doe@acme.co)","Notification from JIRA JIRA Access Request This Access Request alert is to inform you that a user has requested access to a JIRA Kanban Board. The request details include: User: John Doe (j.doe@acme.co) Requested By: Self-Service Portal (it-portal@acme.co) Date: Mon, Nov 20 2023 14:32 UTC Access to this board is currently restricted. To review and approve the request, please visit the Access Management section in the JIRA Admin Console. Go to Access Management You have received this important update about your JIRA account because you are the designated admin recipient for this request type. You can manage these requests or change the email recipients in the Access Management section of the Admin Console. Acme Co 123 Innovation Drive Tech City, TX 75001 -- You received this message because you are subscribed to the Acme Co IT Support group. To unsubscribe from this group and stop receiving emails from it, send an email to itsupport+unsubscribe@acme.co.",Medium,Account,2024-10-28T18:42:16.106Z,j.doe@acme.co 4ad79qtcx,"Request for Access to Slack Messaging Channels","Ticket for Jamie. Reached out via email today needing access to specific Slack channels for the marketing team.",Medium,Communication,2024-10-28T18:42:12.877Z,jamie@acme.co 18mfy29si,"Email Distribution List Issue - Intermittent Delivery Failures","Owner: John Doe Issue: Persistent problems with enterprise email distribution list Details: Specific recipients intermittently fail to receive messages, requiring detailed investigation and manual adjustment of distribution list settings and potential inspection of email server logs.",High,Communication,2024-10-28T18:42:13.332Z,johndoe@acme.co x7nqo302g,"Unauthorized Access Alerts on Workstation","Unauthorized access alerts investigation.",High,Security,2024-10-28T18:42:13.240Z,john.doe@acme.co hjvxly8dh,"Access Request for Adobe Spark Design Tools","Hi team, Jordan Smith has requested access to Adobe Spark Design Tools which has been approved by the design department. Creating this access request to provide the necessary permissions for Jordan to utilize Adobe Spark for upcoming projects. Please ensure access is granted by Friday to align with project timelines.",Medium,Software,2024-10-28T18:42:13.273Z,jordan.smith@acme.co gbox8vmi5,"Password Sync Issue","Hi IT team, I'm having trouble with our enterprise password management system. The password synchronization across multiple applications keeps failing intermittently. Could someone look into this? It might need a detailed investigation and manual adjustment of the synchronization settings. Also, inspecting the application-specific integration points could be necessary. Thanks!",High,Software,2024-10-28T18:42:13.474Z,user@acme.co 4q06jbf94,"VPN Access Configuration for New Hire","Hey IT, Our new hire is having trouble connecting to the company VPN. They've followed the ""New Hire 101 FAQ"" guidelines and entered the correct credentials, but still can't connect. Could you assist with this? Let me know if you need any additional information from my side! Thanks, Alex",High,Network,2024-10-28T18:42:15.109Z,alex@acme.co 1pi74dk25,"Multi-Monitor Display Configuration Issue","I am experiencing issues with my multi-monitor setup. The monitors are displaying incorrect resolution and orientation, even though I followed the connection guidelines. Could you assist with troubleshooting this?",Medium,Hardware,2024-10-28T18:42:23.886Z,jane.doe@acme.co oxpholpn7,"Access Request for JIRA Sprint Planning Tool","Hello! I seem to have lost access to the JIRA Sprint Planning Tool. I think it might have happened when I was cleaning up my permissions and accidentally removed it. Could you help me regain access? It's crucial for my current project planning. Thank you!",Medium,Software,2024-10-28T18:42:24.373Z,jane.doe@acme.co 5qg3sw174,"Access Request for GH Team Projects","Hello IT! I need access to the GH Team Projects to collaborate effectively with the team on our ongoing projects. This will help streamline our workflow and ensure everyone is on the same page. Thank you in advance and let me know if you need any additional information. Best! Jamie Lee | Project Coordinator Acme Co. • New York, NY",Medium,Account,2024-10-28T18:42:24.247Z,jamie.lee@acme.co kwmtuhhp6,"Slow Internet on Workstation","I'm experiencing persistent slow internet connection on my workstation. The rest of the network seems stable and all configuration settings appear correct. Could you assist in diagnosing and resolving this issue?",Medium,Network,2024-10-28T18:42:24.043Z,user@acme.co zfk2toisd,"Intermittent IoT Device Status Reporting Issues","Hi IT Team,\n\nI'm experiencing persistent issues with our enterprise IoT device management system. Specific devices intermittently fail to report status updates, which requires a detailed investigation. I've had to manually adjust the device communication settings multiple times. Additionally, I suspect there might be issues with network connectivity or the firmware versions of these devices. Could you please look into this?\n\nThanks,\nAlex",High,Network,2024-10-28T18:42:26.757Z,alex@acme.co 1m9rqjzd8,"Assistance Required: Issues with Multi-Factor Authentication Verification Codes","Notification from Acme IT Support Acme IT Support Image This Multi-Factor Authentication (MFA) assistance request is to inform you that a user is experiencing issues with receiving verification codes on a new mobile device despite following the correct setup steps. The request details include: User: j.doe@acme.co By: Service Account (it-support@acme.co) Date: Mon, Oct 30 2023 14:45 UTC Support Center is not enabled for this issue. Support Center can provide additional details, investigation options, and remediation recommendations. To enable, turn on support in the issue detail page. Go to Issue Details You have received this important update about your Acme account because you are the designated admin recipient for this support type. You can turn off these notifications or change the email recipients in the Support section of the Admin Console. Acme Inc. 123 Innovation Drive Tech City, CA 94043 -- You received this message because you are subscribed to the Acme Groups ""IT Support"" group. To unsubscribe from this group and stop receiving emails from it, send an email to itsupport+unsubscribe@acme.co.",Medium,Account,2024-10-28T18:42:26.757Z,j.doe@acme.co z72g0y3t4,"Fwd: Request for Google Calendar setup","Hi IT Team, I'm trying to set up a new Google Calendar for our recurring team meeting series, but I'm not sure how to go about it. Could you provide some instructions or guidance on this? Thanks!",Medium,Software,2024-10-28T18:42:24.151Z,j.doe@acme.co zb4gprrvy,"Assistance Required for Investigating Security Alert: Unusual Login Activity","Hi, I've been following the ""Securing Your Workstation"" guidelines diligently, but my workstation has been flagged for unusual login activity. Can someone please help investigate and resolve this issue? Thanks!",High,Security,2024-10-28T18:42:24.043Z,user@acme.co nqfqf9rno,"Access Request: Zoom Pro Account Features","Notification from Zoom Zoom Account Image This Access Request alert is to inform you that a request has been made to enable Pro features on your Zoom account. The request details include: User: a.smith@acme.co By: Service Account (it-service@acme.co) Date: Mon, Oct 30 2023 14:45 UTC Account Center is not enabled for this feature. Account Center can provide additional details, feature options, and upgrade recommendations. To enable, turn on features in the account detail page. Go to Account Details You have received this important update about your Zoom account because you are the designated admin recipient for this request type. You can turn off these alerts or change the email recipients in the Account section of the Admin Console. Zoom Video Communications, Inc. 55 Almaden Blvd, San Jose, CA 95113 -- You received this message because you are subscribed to the Zoom Groups ""Account Management"" group. To unsubscribe from this group and stop receiving emails from it, send an email to account+unsubscribe@acme.co.",Medium,Account,2024-10-28T18:42:27.077Z,a.smith@acme.co gsvjjul9o,"Access Request for Zoom Webinar Hosting Privileges","Hey IT Team, I hope you're doing well! I'm reaching out to request hosting privileges for Zoom webinars. To facilitate this, could you please provide me with the following details: - Any specific requirements or prerequisites for hosting webinars - Instructions on how to set up and manage a webinar effectively - Any training sessions available for new hosts Once I have this information, I will be able to proceed with scheduling and hosting webinars for our team. Additionally, if there are any permissions or settings I need to adjust in my Zoom account, please let me know. Thank you for your assistance. If you have any questions or need further information, feel free to reach out. Best regards, Alex Johnson",Medium,Software,2024-10-28T18:42:25.638Z,alex.johnson@acme.co p45ivgh45,"Access Request for Adobe Acrobat Pro Tools","Please provide me with access to Adobe Acrobat Pro Tools",Medium,Software,2024-10-28T18:42:36.128Z,colin.mault@acme.co jhwd27qtj,"Synchronization Issues with Cloud Document Tool","Hi IT, I hope you're doing well! If possible, please direct this ticket to Kevin Bobson. We are experiencing persistent issues with our enterprise cloud-based document collaboration tool. The real-time editing features intermittently fail to synchronize changes across team members. This requires a detailed investigation and manual adjustment of synchronization settings. Additionally, there might be a need to inspect network latency and server-side processing workflows. Please let me know if there are any questions or concerns. Your assistance is greatly appreciated! Best, Alex",High,Software,2024-10-28T18:42:37.765Z,alex.jones@acme.co kx77knmo2,"Accessing Shared Network Drive from Smartphone","I need assistance with accessing the shared network drive from my company-issued smartphone. Please provide step-by-step instructions or necessary configurations required to connect to the drive. Ensure that the access is secure and complies with company policies. If there are any specific apps or VPN settings needed, kindly include those details as well.",Medium,Network,2024-10-28T18:42:36.821Z,j.doe@acme.co f06tf5vec,"Slack Channel Access Request","Can you please grant access to Jane Doe for #company-comms and #team-updates channels on Slack?",Medium,Communication,2024-10-28T18:42:36.246Z,jane.doe@acme.co 2sybmc7lx,"Fwd: Urgent Review Needed for Phishing Email","Hello team - I accidentally marked a phishing email as safe and now it's in my inbox. Can you assist with a manual review and escalate if necessary? Thanks, Alex",High,Security,2024-10-28T18:42:36.783Z,alex.jordan@acme.co gwlmpib7p,"Troubleshooting Intranet Access - Assistance Required","Hey IT Team, I hope you're doing well! I'm reaching out because I'm having trouble accessing specific internal resources on our intranet, even though my permissions and network settings seem to be correct. Could you please help me troubleshoot this issue? Here are a few details that might help: - The specific resources I'm unable to access - Any recent changes to my account or network settings - Any error messages I'm receiving If you need any more information from my side, just let me know. Looking forward to your guidance on this. Thank you for your assistance. Best regards, Alex",Medium,Network,2024-10-28T18:42:37.609Z,alex@acme.co uvs5xd0yr,"Adobe Fresco Access for Jamie Lee","Hey IT Team, Can we set up access to Adobe Fresco for Jamie? Thanks and have a great day!",Medium,Software,2024-10-28T18:42:36.299Z,jamie.lee@acme.co krq1du6ad,"Setting Up New Office Printer on Company Laptop","Hi IT Team, I'm in the process of setting up a new office printer on my company-issued laptop and could use some guidance. Could you provide step-by-step instructions or direct me to a resource that outlines the process? I'm aiming to have this set up by the end of the week, as I need to print several documents for an upcoming meeting. If there are any specific drivers or software I need to install, please let me know. Thank you for your assistance!",Medium,Hardware,2024-10-28T18:42:37.335Z,jane.doe@acme.co gxe82wfu9,"Access Request for O365 PowerPoint & OneNote Tools","Could you please grant access to O365 PowerPoint & OneNote for our team member? I've cc'd their supervisor for approval. They're stepping in for a project and need these tools to prepare and organize content effectively.",Medium,Software,2024-10-28T18:42:36.598Z,jane.doe@acme.co 6jxke6fqf,"Assistance Required for Configuring Multi-Factor Authentication","Owner: John Doe Issue: User Unable to Complete Setup Due to Incompatibility with Existing Security Software on Workstation",High,Security,2024-10-28T18:42:36.433Z,johndoe@acme.co fcyeaqoki,"Enterprise Software Licensing Server Issue","Hi! I'm experiencing persistent issues with our enterprise software licensing server. The license allocations intermittently fail to update, which requires a detailed investigation and manual adjustment of the licensing server configurations. Could you also inspect the network connectivity and server logs? Thank you! -- Cheers! Alex Johnson | IT Specialist | He/Him/His Acme Co (https://acme.co/) • IT Support (https://support.acme.co/) • Contact me (https://acme.co/contact-alex)",High,Licensing,2024-10-28T18:42:48.133Z,alex.johnson@acme.co wu09nay92,"Re: Persistent Issues with Enterprise VoIP System: Call Quality Degradation","This is a follow-up to your previous request #11947 ""Re: Persistent Issues with Enterprise VoIP System: C..."" any response on this please??",High,Network,2024-10-28T18:42:47.010Z,user@acme.co kua0k2x0l,"Issues with Data Visualization Tool","Hey IT! I'm experiencing persistent issues with our enterprise cloud-based data visualization tool. The dashboards intermittently fail to load data correctly, and it's requiring me to manually adjust data source configurations. I think there might be something off with the API integration settings as well. Could you look into this for me? Please let me know if you need any more details from my end. Thanks! -Alex",High,Software,2024-10-28T18:42:47.799Z,alex.jones@acme.co prhsfplqs,"Remote Desktop Setup on New Tablet","Hello IT! Can you please provide instructions on setting up remote desktop access on my new company-issued tablet? I need to ensure I can access all necessary resources remotely. **Email**: user@acme.co",Medium,RemoteWork,2024-10-28T18:42:46.292Z,user@acme.co guww6tl8j,"Need help with leave request submission","Hi there! I'm trying to figure out how to submit a leave request through the company intranet, but I'm not sure where to start. Is there a specific section I should be looking at, or any instructions available? I want to make sure I do it correctly to avoid any issues. Thank you!",Medium,Training,2024-10-28T18:42:47.187Z,jane.doe@acme.co 0cej9t2yx,"Fwd: Request for Access to Slack Direct Messaging Feature","Hi there IT Team, I'm reaching out to see if I can get access to the Slack Direct Messaging feature. I noticed that I currently don't have the ability to send direct messages to my colleagues, and I wanted to check in with y'all to see if this is something that can be enabled for my account. Thanks in advance! Alex Johnson | Product Manager Acme Co. (https://acme.co/) • Connect with me (https://acme.co/alex_johnson) 555.123.4567",Medium,Software,2024-10-28T18:42:48.516Z,alex.johnson@acme.co 30zvti86d,"Access Request: GDocs and GSlides Collaboration Tools","Notification from Google Google Workspace Image This Access Request alert is to inform you that a user has requested access to GDocs and GSlides collaboration tools on your domain. The request details include: User: jane.doe@acme.co Requested By: User Account (jane.doe@acme.co) Date: Mon, Oct 30 2023 10:15 UTC Alert Center is not enabled for this request. Alert Center can provide additional details, investigation options, and approval recommendations. To enable, turn on alerts in the request detail page. Go to Request Details You have received this important update about your Google Workspace account because you are the designated admin recipient for this request type. You can turn off these alerts or change the email recipients in the Rules section of the Admin Console. Google LLC 1600 Amphitheatre Parkway Mountain View, CA 94043 -- You received this message because you are subscribed to the Google Groups ""Collaboration Tools"" group. To unsubscribe from this group and stop receiving emails from it, send an email to collaboration+unsubscribe@acme.co.",Medium,Account,2024-10-28T18:42:49.115Z,jane.doe@acme.co nbshemzya,"Remote Desktop Access Configuration","I need help setting up remote desktop access on my personal laptop. I'm not sure how to configure it properly and would appreciate some guidance.",Medium,RemoteWork,2024-10-28T18:42:47.187Z,jane.doe@acme.co upov2bl5v,"Persistent Authentication Issues with Remote Access Solution","User experiencing persistent issues with enterprise remote access solution where specific users intermittently fail to authenticate, requiring detailed investigation and manual adjustment of user access policies and potential inspection of authentication server logs.",High,RemoteWork,2024-10-28T18:42:47.961Z,jane.doe@acme.co 01tp2x3sj,"Assistance Required for Configuring Multi-Factor Authentication","Hi, I'm unable to receive verification codes for multi-factor authentication due to suspected carrier-specific SMS delivery issues, despite following the correct setup steps. Could you please assist? Thanks, Alex Johnson",High,Security,2024-10-28T18:42:46.896Z,alex.johnson@acme.co n3v51cp0b,"Enterprise Software Update Deployment Issue","Hi there, I'm experiencing persistent issues with our enterprise software update management system. Specific updates intermittently fail to deploy across multiple devices. Could you please investigate this and advise on how to proceed?",High,Software,2024-10-28T18:43:01.231Z,user@acme.co aqcxie2ju,"Alert: VPN Connection Issue - Frequent Disconnections (user@acme.co)","Notification from Acme VPN Service Acme VPN Image This VPN connection issue alert is to inform you that the user is experiencing frequent disconnections and inconsistent access to internal resources despite correct configuration and credentials. The alert details include: User: user@acme.co (user@acme.co) By: VPN Service Account (vpn-service@acme.co) Date: Mon, Oct 30 2023 09:15 UTC Alert Center is not enabled for this rule. Alert Center can provide additional details, investigation options, and remediation recommendations. To enable, turn on alerts in the rule detail page. Go to Rule Details You have received this important update about your Acme VPN account because you are the designated admin recipient for this alert type. You can turn off these alerts or change the email recipients in the Rules section of the Admin Console. Acme LLC 1234 Elm Street Anytown, USA -- You received this message because you are subscribed to the Acme Groups ""Network Support"" group. To unsubscribe from this group and stop receiving emails from it, send an email to network+unsubscribe@acme.co.",High,Network,2024-10-28T18:43:03.587Z,user@acme.co kgo8g18hv,"Intermittent Failures in Cloud ML Platform","Hi Team, Hope you're doing well! I'm reaching out to document and troubleshoot some persistent issues I've been experiencing with our enterprise cloud-based machine learning platform. Specifically, my model training jobs are intermittently failing to complete, which requires a detailed investigation and manual adjustment of resource allocation settings. Could you please confirm the following information: 1. Are there any known issues with the current resource allocation settings on the platform? If so, could you provide guidance on how to adjust them effectively? 2. Is there a recommended workflow for inspecting data preprocessing steps that might be causing these failures? 3. Are there any logs or diagnostic tools available that could help identify the root cause of these intermittent failures? Please let me know if you need any additional information from my end. Looking forward to your guidance on resolving this issue. Best regards, Alex from Acme Co.",High,Software,2024-10-28T18:43:01.668Z,alex@acme.co 377itxst1,"Alert: Intermittent Screen Sharing Failure - Enterprise Wireless Presentation System","Notification from Acme IT Support Acme Wireless Presentation System Alert This intermittent screen sharing failure alert is to inform you that a persistent issue has been detected with the enterprise wireless presentation system. The alert details include: Issue: Intermittent Screen Sharing Failure By: User Report (it-support@acme.co) Date: Mon, Oct 30 2023 09:00 UTC Detailed investigation and manual adjustment of network settings are required. Potential inspection of device compatibility and firmware updates may also be necessary. Alert Center is not enabled for this rule. Alert Center can provide additional details, investigation options, and remediation recommendations. To enable, turn on alerts in the rule detail page. Go to Rule Details You have received this important update about your Acme Wireless Presentation System because you are the designated admin recipient for this alert type. You can turn off these alerts or change the email recipients in the Rules section of the Admin Console. Acme Co 1234 Elm Street Springfield, IL 62701 -- You received this message because you are subscribed to the Acme Groups ""IT Support"" group. To unsubscribe from this group and stop receiving emails from it, send an email to itsupport+unsubscribe@acme.co.",High,Network,2024-10-28T18:43:02.595Z,user@acme.co kacx57ogj,"Enterprise CDN: Intermittent Asset Loading Issues","Issue: Persistent issues with enterprise CDN where specific assets intermittently fail to load.\n\nAction Required: Detailed investigation and manual adjustment of CDN configuration settings. Potential inspection of origin server connectivity.\n\nApproval Required?\nYes\n\nApprovers:\nmanager.jones@acme.co MANAGER\ntech.lead@acme.co\n\nApproved By:\nmanager.jones@acme.co\n\nApproved At:\n2024-09-15T11:45:00-07:00\n\nApproved By:\ntech.lead@acme.co\n\nApproved At:\n2024-09-16T14:30:00-07:00\n\nApproval Note:\nProceed with CDN configuration adjustments.\n\nRequester:\nAlex Johnson\nNetwork Operations Specialist\nManager: manager.jones@acme.co\n\nRequest Date:\nSep 16, 2024\n\nRequest Note:\nNeed to ensure seamless asset delivery for end-users.",High,Network,2024-10-28T18:43:07.576Z,alex.johnson@acme.co rnyp3ml7g,"Persistent Issues with Document Scanning System","User experiencing persistent issues with enterprise document scanning system where scanned documents intermittently fail to upload to the document management system, requiring detailed investigation and manual adjustment of scanning software settings and potential inspection of network connectivity and file format compatibility.",High,Software,2024-10-28T18:43:00.197Z,john.doe@acme.co rla4y7cfs,"Access Request for Adobe Stock Library","Hi, I'm working on a new project and need access to the Adobe Stock Library to find suitable images and assets. However, it seems my current permissions don't allow me to access the library. Could you please assist me in getting the necessary access? Thanks, Alex Johnson",Medium,Software,2024-10-28T18:43:00.379Z,alex.johnson@acme.co 7o5nx5oli,"Email Signature Setup Instructions","Hey IT, Could you provide the instructions for setting up email signatures for new hires using our company email system? This will help streamline the onboarding process for our new team members. CC'ing my manager Sarah. Thanks, Alex",Medium,Communication,2024-10-28T18:43:00.118Z,alex@acme.co 2cc6a4bm8,"Persistent Issues with VR Training Platform","Hello IT Team, I'm experiencing persistent issues with our enterprise virtual reality training platform. The VR sessions intermittently fail to load correctly, which requires a detailed investigation and manual adjustment of the VR software settings. Additionally, there might be a need to inspect hardware compatibility and network bandwidth. Could someone assist with this please? -- Jordan | Training Coordinator Acme Co (https://acme.co/) • New York, NY • they/them",High,Software,2024-10-28T18:43:00.875Z,jordan@acme.co u68cqrlsm,"ETL Process Failures in Data Warehouse","Hello IT Team, I'm experiencing persistent issues with our enterprise data warehouse where the scheduled ETL processes intermittently fail to complete. This requires a detailed investigation and manual adjustment of the ETL workflow configurations. Additionally, there might be a need to inspect the data source connectivity and transformation logic. Could you please look into this at your earliest convenience? Thank you!",High,Software,2024-10-28T18:43:00.497Z,jane.doe@acme.co qyzdpmj96,"Instructions for Smartphone Data Backup","Hi team! I need to back up data from my company-issued smartphone using the approved software. Could you provide me with the instructions to do this? Please let me know if you need any more information from my side. Thank you!",Medium,Software,2024-10-28T18:43:18.746Z,john.doe@acme.co kv2u4y5ny,"DRM Access Intermittent Failure","Hi team, I'm experiencing persistent issues with our enterprise DRM system where access to protected content intermittently fails. This requires a detailed investigation and manual adjustment of DRM settings. Could you also inspect the user authentication and content licensing protocols? I'm reaching out from my personal email to ensure this gets through. Thanks! Alex Doe",High,Software,2024-10-28T18:43:18.967Z,alex.doe@acme.co vk06u5mtf,"SFDC CRM Dashboard Access Request","I would like to request access to the SFDC CRM Dashboard. Manager = John Doe.",Medium,Software,2024-10-28T18:43:18.283Z,jane.doe@acme.co oyp0ofwtq,"Persistent NAC Authentication Issues","User experiencing persistent issues with enterprise network access control (NAC) system where specific devices intermittently fail to authenticate, requiring detailed investigation and manual adjustment of NAC policies and potential inspection of device-specific network configurations. Request details: Requester email: jane.doe@acme.co Requester name: Jane Doe Requester department: IT Support Devices affected: Laptops, Mobile Devices Issue observed since: 2024-07-15T09:00:00-07:00 Request note: Please prioritize as this impacts multiple users.",High,Network,2024-10-28T18:43:20.465Z,jane.doe@acme.co 70e0ao2mg,"Video Editing Software Rendering Issue","Hi IT Team, I'm encountering persistent issues with our enterprise cloud-based video editing software. The rendering processes intermittently fail to complete, and it's becoming quite a hassle. I've tried adjusting the rendering settings manually, but the problem persists. Could you please investigate this further? It might require a detailed inspection of the server-side processing resources. Thanks!",High,Software,2024-10-28T18:43:19.286Z,user@acme.co zvfxo3syj,"Access Request for Asana Workspace Collaboration","Hi IT! Can you please grant access to the Asana workspace for our new team members? They need to collaborate on ongoing projects and currently don't have the necessary permissions. Let me know if you need anything from our side - I've copied in Alex to assist with any approvals.",Medium,Software,2024-10-28T18:43:19.335Z,katie.christian@acme.co h3ym6460z,"Re: Request for Instructions: Creating a New Google Calendar for Project Timeline","This is a follow-up to your previous request #5278 ""Re: Request for Instructions: Creating a New Google Calendar for Project Timeline""",Medium,Training,2024-10-28T18:43:18.913Z,jane.doe@acme.co ivghf6lyj,"Persistent formatting issues in document translation system","User experiencing persistent issues with enterprise document translation system where translated documents intermittently fail to retain original formatting, requiring detailed investigation and manual adjustment of translation settings and potential inspection of document template configurations.",High,Software,2024-10-28T18:43:18.583Z,john.doe@acme.co s2wx7iv3m,"Intermittent File Access Speed Issues on Network Storage","Hey Team, I'm experiencing persistent issues with our enterprise network storage system. The file access speeds intermittently degrade, and it seems to require a detailed investigation. Could you look into the storage configuration settings and possibly inspect the network infrastructure and hardware components? Thanks, Alex",High,Network,2024-10-28T18:43:18.663Z,alex@acme.co eso0z3lxy,"Hardware Token Malfunction - MFA Assistance Needed","Hi, I'm having trouble with my multi-factor authentication. My hardware token seems to be malfunctioning, and I'm unable to authenticate. Could I get a replacement token? This is quite urgent as I need access to my accounts. Thanks Alex",Urgent,Hardware,2024-10-28T18:43:19.288Z,alex@acme.co boxs2uy49,"Workstation Security Alert Investigation","Assistance required to investigate and resolve a security alert on my workstation. Despite following the 'Securing Your Workstation' guidelines, I am unable to apply the recommended security patches. Please advise on the next steps to ensure my workstation is secure.",High,Security,2024-10-28T18:43:30.751Z,jane.doe@acme.co 58oa15sni,"Access Request for SF CRM System","Hello IT, Can you please grant me access to the SF CRM System? I need it for my upcoming project. Thanks!",Medium,Account,2024-10-28T18:43:30.595Z,alex.barnes@acme.co c66k43h8i,"Accessing Shared Network Drive on Tablet","Hi, I’m trying to access the shared network drive from my company-issued tablet, and I followed the instructions provided, but I’m not sure if I did it correctly. I’m getting a message saying: Access Denied: You do not have the necessary permissions. Is there something I’m missing? Thanks, Alex Johnson",Medium,Network,2024-10-28T18:43:31.078Z,alex.johnson@acme.co k387bwfdi,"Request for Zoom Admin Access","I need admin access to our Zoom account to manage user settings and webinars. Please grant the necessary permissions.",Medium,Software,2024-10-28T18:43:30.322Z,j.smith@acme.co he67xaaog,"Assistance Required for Configuring Multi-Factor Authentication","Hello IT, I am having trouble completing the setup for Multi-Factor Authentication due to conflicting security policies between our corporate and departmental IT systems. Could you please assist in resolving this issue? The goal is to ensure seamless integration without compromising security protocols. Please let me know if you need any further information or have any questions. Thank you.",High,Security,2024-10-28T18:43:31.003Z,keith.goodman@acme.co 4juk43yxg,"How do I access the shared network drive from my personal laptop?","How do I access the shared network drive from my personal laptop?",Medium,Network,2024-10-28T18:43:30.851Z,jane.doe@acme.co hnpv99ci1,"Cloud Identity Verification Issue","It seems like the enterprise cloud-based identity verification system is acting up again. Some user verifications are intermittently failing to complete. This requires a detailed investigation and possibly a manual adjustment of the verification process settings. We might also need to inspect the integration with external identity databases.",High,Software,2024-10-28T18:43:30.809Z,sean.kovacs@acme.co xe20e6koh,"Request: Password Reset Instructions Needed - cloud.user@acme.co","Notification from Acme Cloud Services Acme Cloud Storage Image This Password Reset Request is to inform you that a user has requested instructions for resetting a forgotten password for the company's cloud storage service. The request details include: User: cloud.user@acme.co By: Self-Service Portal (user-portal@acme.co) Date: Wed, Oct 25 2023 15:45 UTC Support Center is not enabled for this request. Support Center can provide additional details, step-by-step instructions, and troubleshooting tips. To enable, turn on support in the user settings page. Go to User Settings You have received this important update about your Acme Cloud account because you are the designated admin recipient for this request type. You can turn off these notifications or change the email recipients in the Notifications section of the Admin Console. Acme Corporation 123 Innovation Drive Tech City, TX 75001 -- You received this message because you are subscribed to the Acme Groups ""Cloud Support"" group. To unsubscribe from this group and stop receiving emails from it, send an email to cloudsupport+unsubscribe@acme.co.",Medium,Account,2024-10-28T18:43:34.135Z,cloud.user@acme.co mbkafsdfm,"DBox Pro Account Features Access","Hi! I noticed that I don't have access to the Pro features in DBox anymore. Could you help me regain access to those? Thanks!",Medium,Account,2024-10-28T18:43:30.521Z,jane.doe@acme.co 5s05g5sc0,"Troubleshooting Slow Internet Connection","Hi IT Team,\n\nI'm experiencing a slow internet connection on my company-issued desktop computer. Could you please provide instructions on how to troubleshoot this issue? Here are some details:\n * Device: Desktop Computer\n * Location: Office\n * Issue: Slow Internet Connection\n * Network: AcmeNet\n\nFor reference, please see the network configuration guide here [https://acme.co/network-guide].\nNext Steps\n * Check network settings\n * Run diagnostic tools\n * Verify connection speed\n\nThanks,\nJohn Doe\n[https://acme.co/johndoe/contact]",Medium,Network,2024-10-28T18:43:32.293Z,johndoe@acme.co f3czsohfi,"Enterprise app performance monitoring issue","Hi IT, I'm experiencing persistent issues with our enterprise application performance monitoring system. Specific application metrics intermittently fail to report, which requires a detailed investigation and manual adjustment of the monitoring configurations. I might also need to inspect the application server logs. Could you please advise on the next steps? Thank you. Cheers, Alex",High,Performance,2024-10-28T18:43:50.430Z,alex.jordan@acme.co ocoxl0v4s,"JIRA Access Request","Hello - I need access to the JIRA Issue Tracking System for project management purposes. Could you please assist in granting me the necessary permissions? Thank you!",Medium,Software,2024-10-28T18:43:49.359Z,john.doe@acme.co vom757hh6,"DLP Policy Enforcement Issues","Hi IT Team, We're encountering persistent issues with our enterprise DLP system where specific data transfer policies intermittently fail to enforce. This requires a detailed investigation and manual adjustment of policy configurations. Additionally, we may need to inspect network traffic logs to identify any underlying issues. For reference, please see the list of affected policies here [https://acme.co/dlp-policies]. Next Steps * Investigate the root cause of policy enforcement failures * Adjust policy configurations as necessary * Review network traffic logs for anomalies Thanks, Security Team [https://acme.co/security-team]",High,Security,2024-10-28T18:43:54.155Z,security.team@acme.co uattxa9pc,"Intermittent Notification Failures in Cloud Support Platform","Hi IT Team! I'm experiencing persistent issues with our enterprise cloud-based customer support platform. Ticket notifications are intermittently failing to send to the assigned agents, which is causing delays in response times. I've tried adjusting the notification settings manually, but the problem persists. It seems like there might be an issue with the email server integration. Could you please investigate this matter? Let me know if you need any additional information from my side. Thanks a ton for looking into this! Cheers, Alex",High,Software,2024-10-28T18:43:51.039Z,alex.jordan@acme.co b3c81hok7,"Assistance Required for Diagnosing and Resolving Persistent Slow Internet Connection","Name: Alex Johnson Email: alex.johnson@acme.co Position: Analyst Manager: Jamie Smith Team: Acme Co, IT Support Can you help diagnose and resolve a persistent slow internet connection on my workstation? The network is stable and settings are correct, but the issue persists. Best, Alex",Medium,Network,2024-10-28T18:43:48.218Z,alex.johnson@acme.co 72lsm8e94,"Issues with E-Learning Platform","I'm experiencing persistent issues with our enterprise cloud-based e-learning platform. The course content intermittently fails to load, and it requires a detailed investigation. I believe there might be a need for manual adjustment of content delivery settings. Additionally, an inspection of network connectivity and user account configurations might be necessary. Please assist.",High,Software,2024-10-28T18:43:50.108Z,user@acme.co 0tch4xygm,"Cloud Financial Tool Export Issues","Hi IT, I'm having trouble with our cloud-based financial reporting tool. The data exports are failing intermittently, and it's becoming a hassle. Could you look into the export configurations and maybe check the data source connectivity and report generation workflows? -- Jordan Lee | Financial Analyst Acme Co. • New York, NY",High,Software,2024-10-28T18:43:58.366Z,jordan.lee@acme.co s1wz1bnjr,"Data Backup Instructions","Requesting instructions on backing up data from a company-issued laptop using company-approved software.",Medium,Software,2024-10-28T18:43:49.396Z,jane.doe@acme.co lm2aqlb4z,"Access Request for T-List Project Management Tool","Hi IT Team, Can you please provide access to the T-List Project Management Tool for our new team members? They will need full access to manage tasks and collaborate on the upcoming projects. Let me know if you have any questions. Thank you! -- Alex Johnson | Project Coordinator Acme Co.",Medium,Software,2024-10-28T18:43:50.257Z,alex.johnson@acme.co oyzx28mhf,"Troubleshooting VPN Connection: Access Issue with Internal Applications","User is unable to access specific internal applications despite a successful VPN connection and correct configuration settings.",High,Network,2024-10-28T18:43:49.765Z,john.doe@acme.co d1uj9e90h,"Intermittent Issues with HR System Data Sync","As of 10/15 10:00 AM EST, I've been experiencing persistent issues with our enterprise cloud-based HR management system where employee records intermittently fail to update correctly. This requires a detailed investigation and manual adjustment of data synchronization settings. I've attempted to manually sync the data, checked the integration settings, and consulted the system's help resources, but the problem persists. It seems there might be an issue with the integration with our external payroll systems. The current time is one of those rare moments where the system appears to be functioning, allowing me to submit this ticket.",High,Software,2024-10-28T18:44:10.254Z,jane.doe@acme.co 3jjnwlecw,"Access Request for ZDesk Ticketing System","Hello IT, I am requesting access to the ZDesk Ticketing System for our new team member, Jordan Smith. Jordan will be handling customer support queries and needs to be set up with the appropriate permissions to manage tickets effectively. Could you please ensure that Jordan has access to all necessary features within the system? Additionally, if there are any training materials or sessions available, please let us know so we can get Jordan up to speed quickly. Thank you for your assistance in getting this sorted out. Best, Alex",Medium,Account,2024-10-28T18:44:10.446Z,alex@acme.co feycb1s0u,"Screen Sharing Issues on Video Conferencing Platform","Hey team, I'm experiencing persistent issues with our enterprise cloud-based video conferencing platform. The screen sharing feature intermittently fails to initiate, which is quite disruptive during meetings. I believe this might require a detailed investigation into user permissions and possibly an inspection of network bandwidth and application settings. Could you please look into this? Thanks!",High,Software,2024-10-28T18:44:09.692Z,user@acme.co cbkzalhqz,"Access Request for GH Actions Setup","Hello IT Team, Could you please grant me access to set up GitHub Actions? I'm currently working on a project that requires this functionality. Appreciate your help! Best, Alex",Medium,Software,2024-10-28T18:44:08.773Z,alex@acme.co 2rfo390tg,"Cloud Storage Access Issue","Hi IT! I've been trying to sync files to the department-specific cloud storage as per the ""New Hire 101 FAQ"" guidelines, but I'm unable to do so despite entering the correct credentials. Any help is appreciated!",Medium,Software,2024-10-28T18:44:10.193Z,newhire@acme.co 2yadfe9hz,"Persistent Sync Issues with Cloud File Service","The following issue has been observed with the enterprise cloud-based file synchronization service. Specific folders intermittently fail to sync across devices, requiring detailed investigation and manual adjustment of sync settings. Potential inspection of file permissions and network connectivity is needed. Manual checks required: 1. [Sync Settings](https://acme.co/sync-settings) 2. [File Permissions](https://acme.co/file-permissions) Verify if the network connectivity is stable. If issues persist, please escalate to [Network Team](https://acme.co/network-support) with information below requesting further analysis. User: John Doe Email: john.doe@acme.co Devices: J.Doe-Laptop, J.Doe-Tablet",High,Software,2024-10-28T18:44:10.606Z,john.doe@acme.co zmfdjqd5d,"Investigate AI Chatbot Query Failures","Hi IT! We've been experiencing persistent issues with our enterprise cloud-based AI chatbot. Specific user queries intermittently fail to generate accurate responses. This seems to require a detailed investigation and possibly manual adjustment of the NLP model configurations. Additionally, it might be worth inspecting the quality of the training data. I've cc'd the product manager, Alex, and the lead data scientist, Jamie, for further context. Let us know if you need any more information. -- Thanks, Jordan Lee | Customer Experience Specialist",High,Software,2024-10-28T18:44:11.001Z,jordan.lee@acme.co oti35d9xx,"Data Pipeline Execution Issues","Hi IT Team, I'm encountering persistent issues with our enterprise cloud-based data integration platform. Specific data pipelines are intermittently failing to execute, which requires a detailed investigation and manual adjustment of pipeline configurations. Could you also inspect the data source connectivity and transformation logic? Thanks!",High,Software,2024-10-28T18:44:09.778Z,alex.jordan@acme.co 2z3opm2tl,"Assistance Required for Investigating and Resolving Workstation Security Alert","Hi team, I'm experiencing an issue with my workstation where I'm unable to disable unauthorized software despite following the ""Securing Your Workstation"" guidelines. This security alert is causing disruptions in my daily tasks. Could you please assist in investigating and resolving this issue? Thank you! Best, Alex Johnson | IT Support Specialist | they/them",High,Security,2024-10-28T18:44:10.134Z,alex.johnson@acme.co nsiizivo1,"Password Reset Instructions Needed - Time Tracking System","Owner: Alex Johnson System: Acme Time Tracker Issue: Forgotten Password",Medium,Account,2024-10-28T18:44:09.057Z,alex.johnson@acme.co u8elyea8a,"Intermittent Validation Failures in Cloud Document Signing","Experiencing persistent issues with our enterprise cloud-based document signing platform. Digital signatures intermittently fail to validate, requiring detailed investigation. Manual adjustment of signature verification settings and potential inspection of certificate authority configurations may be needed.",High,Software,2024-10-28T18:44:20.215Z,user@acme.co 0d32v8szu,"Enterprise Cloud Feedback System - URGENT","User is experiencing persistent issues with the enterprise cloud-based customer feedback system where survey responses intermittently fail to save. This requires a detailed investigation and manual adjustment of data submission settings, along with a potential inspection of server-side processing workflows.",Urgent,Software,2024-10-28T18:44:20.620Z,user@acme.co 38y1oqnr4,"Persistent Issues with Cloud Backup System","Hello IT Team, I'm experiencing persistent issues with our enterprise cloud-based data backup system. Scheduled backups intermittently fail to complete, which requires a detailed investigation. I've had to manually adjust backup configurations several times. Could you please inspect the storage infrastructure and network connectivity to identify any underlying issues? Your assistance in resolving this matter would be greatly appreciated. Thank you!",High,Infrastructure,2024-10-28T18:44:20.641Z,user@acme.co 43bdmikxp,"API Gateway Routing Issues","Hello, I am experiencing persistent issues with our enterprise cloud-based API gateway. Specific API requests intermittently fail to route correctly, requiring detailed investigation and manual adjustment of routing configurations. Additionally, there may be a need to inspect backend service connectivity. Please assist at your earliest convenience. Thank you!",High,Software,2024-10-28T18:44:20.264Z,user@acme.co 8y8rmt8sl,"Remote Desktop Access Troubleshooting","Hello! I'm experiencing some issues with my remote desktop access. :) Despite having the correct configuration settings, I'm facing screen resolution and display scaling problems. Could you please assist with the following: 1. Verify the remote desktop settings to ensure they match the local machine's resolution. 2. Check if there are any updates or patches that might resolve the scaling issues. 3. Provide guidance on any additional settings that might need adjustment to improve display quality. Thank you so much!!",Medium,RemoteWork,2024-10-28T18:44:20.935Z,user@acme.co f0fgoiq0q,"Assistance Required for Configuring Multi-Factor Authentication: Account Lockout Issue","Hello, I'm reaching out to see if someone can assist with this issue (https://acme.co/ithelp/requests/1234?page=1) regarding multi-factor authentication. The user is unable to register a new device due to account lockout from previous failed attempts and needs a manual reset. The current assignee seems to be unavailable. Thank you! -- Alex Johnson IT Coordinator, Acme Co acme.co",High,Account,2024-10-28T18:44:21.649Z,alex.johnson@acme.co cbft1el31,"Asana Team Board Access","Hi IT Team, I hope this message finds you well. I'm reaching out to request access to the Asana Team Board for our current project. It seems I don't have the necessary permissions to view or edit the board. Could you please assist in granting me the appropriate access? Thank you for your help! Best, Alex",Medium,Software,2024-10-28T18:44:21.246Z,alex.jones@acme.co 5vk4ae528,"Access Request for Asana Task List","We have a new team member, Alex Johnson (alex.johnson@acme.co), who requires access to the Asana Task List for the Marketing Project. Please ensure that Alex is granted the necessary permissions to view and edit tasks within the project.",Medium,Account,2024-10-28T18:44:20.642Z,it.support@acme.co 3y2o8qjms,"Request for Email Configuration on Personal Tablet","I need assistance with setting up my company email on my personal tablet. Could you please provide step-by-step instructions? I want to ensure that I follow the correct protocol and security measures. If there are any specific settings or apps required, kindly let me know. Thank you!",Medium,RemoteWork,2024-10-28T18:44:20.324Z,alex.smith@acme.co ocw8x1qz2,"Live Streaming Issues on Virtual Event Platform","Hi IT Team, we're experiencing persistent issues with our enterprise cloud-based virtual event platform. The live streaming sessions intermittently fail to broadcast, which requires detailed investigation and manual adjustment of streaming settings. Could you please inspect the network bandwidth and server-side configurations? Thanks!",High,Network,2024-10-28T18:44:20.459Z,alex.jones@acme.co oms08r312,"Instructions for Email Sync on Mobile","Hello, We are reaching out to provide you with the necessary instructions to configure email synchronization settings on your mobile device. This will ensure that your emails are up-to-date and accessible on the go. Please follow the steps outlined in the guide available at acme.co/email-sync-guide. If you have any questions or require further assistance, feel free to contact us at it@acme.co. Thanks! Acme IT -- This email was sent to you because an Acme administrator listed you as the recipient. If you believe this was sent in error, please contact your Acme administrator. If you are unsure who this is, please contact your Helpdesk or IT Team.",Medium,Communication,2024-10-28T18:44:35.692Z,user@acme.co x59v90xkv,"Printer Account Setup Request","Hey IT Team, could you send over the steps to set up a new user account on the office printer? Need to get this sorted for a new team member. Thanks a bunch!",Medium,Account,2024-10-28T18:44:33.768Z,jane.doe@acme.co ie21w9ib3,"Fwd: Assistance Required for Troubleshooting Google Calendar Event Invitations","Not sure if this is who I should be contacting but when I try to send Google Calendar event invitations to external recipients, they are not being delivered despite having the correct configuration and permissions. Any help would be appreciated. Thanks!",Medium,Software,2024-10-28T18:44:34.086Z,john.doe@acme.co xdirs326f,"Hi IT Team! Quick question - intermittent data source connection issues","Hi IT Team! Quick question - I'm experiencing persistent issues with our enterprise cloud-based data visualization tool. Specific data sources intermittently fail to connect, and it's requiring me to manually adjust the data connection settings each time. Could this be related to our network security configurations? Would appreciate a detailed investigation. Thx.",Medium,Software,2024-10-28T18:44:34.397Z,user123@acme.co 0xx6q15n4,"Access Request for O365 SharePoint Site","Hi there, Can someone assist me with gaining access to the O365 SharePoint site? My manager has approved the access, but I'm still unable to access the site through the portal. I've attached screenshots below: Thanks in advance! Best, Alex",Medium,Account,2024-10-28T18:44:34.347Z,alex@acme.co okusa48b8,"Access Request for GDrive & GCal Services","Hey team, I recently joined the marketing department and noticed I don't have access to Google Drive and Google Calendar services. Could you please grant me the necessary permissions? Let me know if you need any additional information from my side. Best, Alex Johnson | Marketing Specialist | he/him",Medium,Account,2024-10-28T18:44:34.553Z,alex.johnson@acme.co hktzizmfe,"Alert: Document Search Issue - Enterprise Cloud System","Notification from Acme Cloud Services Acme Cloud Services Image This Document Search Issue alert is to inform you that the document search functionality is intermittently failing to return accurate results in your enterprise cloud-based document management system. The alert details include: User: j.doe@acme.co By: System Admin (admin@acme.co) Date: Wed, Nov 15 2023 10:45 UTC Alert Center is not enabled for this rule. Alert Center can provide additional details, investigation options, and remediation recommendations. To enable, turn on alerts in the rule detail page. Go to Rule Details You have received this important update about your Acme Cloud Services account because you are the designated admin recipient for this alert type. You can turn off these alerts or change the email recipients in the Rules section of the Admin Console. Acme Corporation 123 Innovation Drive Tech City, TC 12345 -- You received this message because you are subscribed to the Acme Groups ""IT Support"" group. To unsubscribe from this group and stop receiving emails from it, send an email to itsupport+unsubscribe@acme.co.",High,Software,2024-10-28T18:44:37.756Z,j.doe@acme.co 7gqbs385o,"CRM Contact Sync Issues with Email Marketing Platform","Hi! I've been experiencing persistent issues with our enterprise cloud-based CRM system where contact synchronization intermittently fails between the CRM and our email marketing platform. This requires a detailed investigation and manual adjustment of the synchronization settings. I suspect there might be an issue with the API integration points, hence why I'm reaching out. Could you please look into this? Thank you!",High,Software,2024-10-28T18:44:34.016Z,alex.jordan@acme.co 1c648gj96,"j.doe@acme.co's Access Request for O365 Outlook & Teams Integration","The O365 Outlook and Teams integration access for John Doe needs to be provisioned.",Medium,Account,2024-10-28T18:44:33.849Z,j.doe@acme.co 2prjwf9i1,"Access Request for ZDesk User Portal","Hey y'all, I'm having trouble accessing the ZDesk User Portal. It seems like my account doesn't have the necessary permissions to log in, and I'm getting an error message saying 'Access Denied'. I've tried resetting my password and clearing my browser cache, but no luck. Is there any chance that something changed with user access permissions recently?",Medium,Account,2024-10-28T18:44:34.480Z,jane.doe@acme.co cdo3bklqx,"Cloud Inventory Sync Issues","Hey team, I'm running into some persistent issues with our cloud-based inventory management system. Stock level updates are intermittently failing to reflect in real-time, which is causing some headaches. I think we might need a detailed investigation into the synchronization settings and possibly check the integration with our point-of-sale systems. Let me know if there's anything you need from me or the team to get this sorted, thanks! -- Alex Jordan | Inventory Manager",High,Software,2024-10-28T18:44:47.920Z,alex.jordan@acme.co 2jpz01ayh,"Remote Desktop Access Setup on New Smartphone","Hi IT, I'm trying to set up remote desktop access on my new company-issued smartphone, but I'm running into some issues. I followed the initial setup guide, but the connection doesn't seem to establish properly. I attempted to use the Remote Desktop app, but it fails to connect to the company server. I double-checked my network settings and ensured that my credentials are correct. Other apps and services on the phone are working fine, so I'm not sure what's causing the problem. Could you provide detailed instructions or troubleshoot this issue? -- Alex Johnson IT Specialist Acme Co (http://acme.co)",Medium,RemoteWork,2024-10-28T18:44:48.477Z,alex.johnson@acme.co 6uemapswh,"Troubleshooting Access to Shared Network Drive","Hi team, I'm having trouble accessing specific files on our shared network drive. Despite having the correct mapping and permissions, I can't view or edit certain files. My colleague (Jane Doe) is experiencing the same issue. We'd really appreciate any help you can provide! Thanks, -- Alex Smith | IT Specialist Acme Co. • New York, NY • he/him",High,Network,2024-10-28T18:44:47.797Z,alex.smith@acme.co 4du3lkuz0,"Fwd: Breakout Room Assignment Issues","Please investigate persistent issues with breakout room assignments in our enterprise video conferencing platform. Users are experiencing intermittent failures in participant assignment, requiring manual adjustments and potential inspection of user account configurations.",High,Software,2024-10-28T18:44:47.352Z,j.greene@acme.co mcla4syku,"Email Archiving Indexing Issue","Hi Team, I'm experiencing persistent issues with our enterprise cloud-based email archiving system. Archived emails intermittently fail to index correctly, requiring detailed investigation and manual adjustment of indexing settings. Could you please look into this and inspect the storage infrastructure? Thanks, Alex",High,Software,2024-10-28T18:44:47.475Z,alex@acme.co 7nlbs938l,"Password Reset Instructions: HR Management Software","Hi IT, Could you please provide the instructions to reset a forgotten password for our HR management software? One of our team members is unable to access their account and needs guidance on how to proceed. Thanks so much! -- Alex Johnson | HR Coordinator Acme Co. • New York, NY • he/him",Medium,Account,2024-10-28T18:44:47.684Z,alex.johnson@acme.co nz2lq9ijq,"Instructions for Multi-Factor Authentication Setup","Hello, I am reaching out to request detailed instructions on setting up multi-factor authentication (MFA) for accessing our internal document management system. I understand the importance of securing our data and want to ensure that I follow the correct procedure. Could you please provide a step-by-step guide or direct me to the relevant resources? If there are any specific apps or devices required, kindly let me know. Thanks, Alex Johnson -- Regards, Alex Johnson",Medium,Security,2024-10-28T18:44:47.928Z,alex.johnson@acme.co headdcgim,"Dual Monitor Display Configuration Instructions","Hi IT Team, I'm part of the Product Development Team under John Doe, CC'd. I'm reaching out to request detailed instructions on configuring display settings for dual monitors on my workstation. I frequently need to multitask between different applications, and having an optimal dual monitor setup is crucial for my productivity. Please let me know if you need any additional information from my end. Thank you! -- Alex Smith | Product Development Specialist Acme Co • New York, NY",Medium,Training,2024-10-28T18:44:48.019Z,alex.smith@acme.co r8xk85wma,"Reset Password for Online Training Portal","Hello, I need instructions on resetting my forgotten password for the company's online training portal, please.",Medium,Training,2024-10-28T18:44:46.805Z,user@acme.co p6qkee8gz,"Instructions for Backing Up Data Using Company Software","Request for detailed instructions on backing up data from a personal desktop computer using company-approved software.",Medium,Software,2024-10-28T18:44:46.849Z,john.doe@acme.co ee6rom7r7,"Assistance Required for Phishing Email Investigation","Hi team, Could someone please assist in investigating a phishing email incident? Despite our security measures, a phishing email was forwarded to external contacts. We need to understand how this happened and ensure it doesn't occur again. If there's anything you need from me, please let me know. I appreciate your help with this matter. Best, -- John Doe | IT Support, Specialist Acme Co (https://acme.co/) • New York, NY",High,Security,2024-10-28T18:45:00.461Z,johndoe@acme.co eu047v7pl,"VPN Configuration on Mobile","IT, Could you please provide instructions on setting up VPN access on my personal mobile device for secure remote connectivity? Thanks, Alex",Medium,RemoteWork,2024-10-28T18:44:59.334Z,alex@acme.co cmw7p9hhx,"Intermittent Role-Based Access Issues in Cloud App","Users are experiencing persistent issues with our enterprise cloud-based application where specific user roles intermittently fail to apply correct access permissions. This requires detailed investigation and manual adjustment of role-based access control settings. A thorough inspection of user account configurations may also be necessary.",High,Software,2024-10-28T18:44:59.419Z,user@acme.co e7w0xhp4n,"Access Request for GMail & GSheets Services","Hi IT and Security Teams, The Operations team would like to submit a ticket to the IT and Security Team to review a request for enabling access to GMail and GSheets services for our new project management initiative. Our team believes this will enhance collaboration and efficiency across departments. I have submitted this request in the #operations Slack channel and created a ticket for the IT and security teams in Jira. Additionally, I have attached documentation on the access requirements and usage guidelines: (1) A PDF summarizing the access levels needed and set-up details within GMail and GSheets (2) A document explaining steps that need to be taken to activate the services and an FAQ about the usage policies. Furthermore, I have created a Loom video at the link below that demonstrates the initial setup and usage of GMail and GSheets for project management. I figured this demo would be useful for the IT and Security teams conducting their review. Once a reviewing resource is assigned, please reach out to me to be granted access to view the Loom recording. Items #2 and #4 in the Loom recording breakdown below could be useful for the IT and Security team. The Loom recording is broken out as follows: (1) 0 - 5:00 Overview of GMail & GSheets features (2) 5:00-15:00 System-to-System Demonstration (3) 15:00-20:00 Pros/Cons (4) 20:00 - 25:00 Deployment Considerations Background on the access: -The access is required for seamless communication and data management within the project teams. -The proposed access will allow team members to send and receive emails via GMail and collaborate on documents using GSheets. -The access will not include administrative privileges. -The access can be granted to multiple team members as needed. -This is a one-way access; changes made in GSheets will not automatically update in other systems. -Can be scheduled to review access levels every quarter. Background on User Experience: -Employees will be given the option to ""opt out"" of this access within the project management tool. By doing nothing, they will automatically have access to GMail and GSheets. If they opt out, no access will be granted. -The access will appear as ""Enabled"" in the project management tool. -Employees can select their preferred settings in GMail and GSheets to ensure alignment with their work preferences. For IT/Security Teams: -Creation of a user group in the GSuite Admin Console is needed. -OAuth 2.0 credentials will need to be created for this project and shared with the Operations team. In the Loom recording, I demo the GSuite Admin Console set-up - which should take ~15-30 minutes to complete. Thank you for your support! Please reach out to me with questions. Kind regards, -- Alex Anderson Project Coordinator Alex.Anderson@acme.co Acme Co | New York, NY",Medium,Account,2024-10-28T18:45:05.784Z,alex.anderson@acme.co wz80kfgza,"Intermittent Batch Job Failures on Cloud Platform","Hello IT, I've been experiencing persistent issues with our enterprise cloud-based data processing platform. Specifically, certain batch jobs intermittently fail to execute. This requires a detailed investigation and manual adjustment of job scheduling settings. Could you also inspect the data source connectivity and processing logic? I've heard that others have faced similar issues. Thanks, Alex",High,Software,2024-10-28T18:44:59.610Z,alex.smith@acme.co 4x018oilv,"Workstation Security Alert: Full Disk Encryption Issue","Assistance required for investigating and resolving workstation security alert. User reports inability to enable full disk encryption despite following ""Securing Your Workstation"" guidelines. Please refer to the following ticket for more details: https://acme.co/support/tickets/12345",High,Security,2024-10-28T18:44:59.790Z,user@acme.co yt8s9em6s,"Phishing Emails Bypassing Filters","Hi IT Team, I'm encountering an issue with our cloud-based email security system. Specific phishing emails are intermittently bypassing the filters. Could you please investigate this and adjust the filtering rules? It might also require inspecting the email header and content analysis settings. Thanks!",High,Security,2024-10-28T18:44:59.918Z,user@acme.co f8bl1a7wn,"Cloud Document Collaboration Platform Issue","Hello IT Team, I'm experiencing persistent issues with our enterprise cloud-based document collaboration platform. The version history intermittently fails to update, which is causing confusion and potential data loss. I've tried adjusting the version control settings manually, but the problem persists. Could you please investigate this issue in detail? It might require a closer inspection of the document synchronization processes. Your prompt assistance would be greatly appreciated. Thank you! Best, Alex Johnson",High,Software,2024-10-28T18:45:02.305Z,alex.johnson@acme.co 48drpjalv,"Access Request for DBox Business Folder","Hello IT! Can you please grant access to the DBox Business Folder for our new team member, Jordan Smith? Jordan joined us last week and will need access to collaborate on ongoing projects. Let me know if you need any additional information. -- Alex Johnson | Project Manager Acme Co. (https://acme.co/)",Medium,Account,2024-10-28T18:44:59.866Z,alex.johnson@acme.co q9j8s2m63,"Automated data import failures in CRM system","Hey @IT Support, I'm experiencing persistent issues with our enterprise cloud-based CRM system. The automated data import processes intermittently fail to complete, and it's becoming quite a hassle. I've tried adjusting the import configurations, but it seems like there might be a deeper issue with the data mapping and transformation logic. Any advice on how to proceed?",High,Software,2024-10-28T18:45:00.094Z,user123@acme.co d9sz7vm8o,"Hey there, can you make sure that everyone on the Sales Team has access to the SF CRM Portal?","Hey there, can you make sure that everyone on the Sales Team (John Doe, Jane Smith, Bob Johnson, Alice Brown, and Charlie Davis) has access to the SF CRM Portal? Thanks!",Medium,Account,2024-10-28T18:45:14.692Z,requester@acme.co tebmb5n0n,"Access Request for T-Card Project Management Tool","Hi there! We have a team member, Alex Johnson, who needs access to the T-Card Project Management Tool for an upcoming project. Alex will be collaborating with the team remotely and requires access by next Monday. Could you please set up the necessary permissions and send the login details to his email? If you need any additional information, feel free to reach out. Thanks in advance and hope you're having a great day! -- Jamie Lee | Project Coordinator, Operations Text me! | 415-555-0199 Acme Co | San Francisco, CA",High,Software,2024-10-28T18:45:15.875Z,jamie.lee@acme.co rtuv6rw5s,"Grant GH Code Review Permissions to Alex Johnson","@service_delivery - can Alex get code review permissions on GitHub?",Medium,Account,2024-10-28T18:45:14.386Z,alex.johnson@acme.co rs8gesyjb,"Enterprise Cloud Tool - Task Dependency Issues","Hi team, I'm encountering a recurring issue with our enterprise cloud-based project management tool. Task dependencies are intermittently failing to update correctly, which is causing some confusion in our project timelines. I've attached a screenshot of the error message that pops up. This requires me to manually adjust the dependency settings each time, which is quite time-consuming. Could you please investigate this? It might be related to project configuration or user permissions. Any insights or solutions would be greatly appreciated! Thanks in advance for your help.",High,Software,2024-10-28T18:45:15.273Z,user@acme.co ijkptlp5t,"Access Request: Zoom Breakout Room Management","Please grant access to the Zoom Breakout Room Management features for the following user. Ensure that the user has the necessary permissions to create and manage breakout rooms during meetings. If additional licensing is required, please coordinate with the licensing team to facilitate this. User: John Doe Email: john.doe@acme.co",Medium,Software,2024-10-28T18:45:14.933Z,john.doe@acme.co acwo22jws,"Email Attachment Download Issue","I am experiencing persistent issues with our enterprise cloud-based email client where specific email attachments intermittently fail to download. This requires a detailed investigation and manual adjustment of the email client settings. Additionally, there may be a need to inspect network connectivity and server-side attachment handling protocols.",High,Software,2024-10-28T18:45:14.823Z,user123@acme.co r4kmk0cex,"Hi IT! Could you please provide instructions on configuring email settings to automatically flag and report phishing emails using our email client? Thanks!","Hi IT! Could you please provide instructions on configuring email settings to automatically flag and report phishing emails using our email client? Thanks!",Medium,Software,2024-10-28T18:45:14.731Z,user@acme.co yf2s1k4li,"Cloud Platform Escalation Issue","Experiencing persistent issues with our enterprise cloud-based customer support platform. Specific support tickets intermittently fail to escalate to higher support tiers. This requires a detailed investigation and manual adjustment of escalation rules. Please inspect workflow configurations to resolve this.",High,Software,2024-10-28T18:45:15.007Z,jane.doe@acme.co jpkse6jqb,"Re: Persistent Issues with Data Visualizations on Cloud Analytics Platform","Hi IT Team, Hope you're all doing great! I wanted to follow up on the issue I mentioned earlier this week regarding our enterprise cloud-based data analytics platform. We're experiencing persistent problems where specific data visualizations intermittently fail to render correctly. This requires us to manually adjust the visualization settings and sometimes inspect the data source configurations. Is there anything specific you need from our team to help resolve this? Could someone confirm receipt of this message? Thanks, Alex On Mon, Feb 5, 2024 at 10:00 AM On Behalf Of Acme Analytics wrote: Persistent Issues with Data Visualizations on Cloud Analytics Platform We have identified ongoing issues with certain data visualizations not rendering as expected on our cloud-based analytics platform. This may require manual adjustments to visualization settings and a review of data source configurations. Action Required Please review your visualization settings and data source configurations to ensure they are correctly set up. If issues persist, further investigation may be needed. Support For additional support, please submit a support request via the following link: Acme Analytics Support Page (https://support.acme.co) The Acme Analytics Team This email was sent from Acme Analytics Powered by Acme (https://www.acme.co)",High,Software,2024-10-28T18:45:17.848Z,alex@acme.co owv82rkx2,"Access Request for SFDC Analytics Dashboard","Hello IT team! I've been informed by our sales operations manager, Alex Johnson, that I need access to the SFDC Analytics Dashboard to better analyze our sales data and performance metrics. Currently, I don't have the necessary permissions to view or interact with the dashboard. Could you please assist in granting me the appropriate access? My email is jane.doe@acme.co. Once access is granted, Alex will verify that everything is set up correctly. Looking forward to your assistance on this matter! -- Cheers Sales Analyst at Acme Co Office Hours: Monday - Thursday 9am to 5pm PST",Medium,Account,2024-10-28T18:45:15.716Z,jane.doe@acme.co 89pyqinfl,"Access Request for JIRA Backlog Management Tool","Hi IT Team, Please grant me access to the JIRA Backlog Management Tool to manage and prioritize tasks effectively. Thanks. Cheers, Jamie",Medium,Software,2024-10-28T18:45:26.708Z,jamie@acme.co j81sug0je,"Requesting Instructions for Archived Documents","Requesting instructions on accessing archived documents on the company intranet.",Medium,Software,2024-10-28T18:45:26.560Z,jane.doe@acme.co wotmttmv5,"Access Request for Asana Team Collaboration Space","Hi there, I need access to the Asana Team Collaboration Space for a new project I'm working on. I've tried reaching out to the project manager, but they suggested I contact IT for access permissions. I believe I need to be added to the 'Marketing Team' group within Asana. Could you please assist with this? If there's any additional information you need from me, let me know. Here's the link to the Asana space I'm referring to: https://acme.co/asana-marketing-team. Thanks so much!",Medium,Software,2024-10-28T18:45:27.901Z,jane.doe@acme.co 7xw97cp77,"Productiv - Network: : Troubleshooting slow internet connection requested by john.doe@acme.co","Issue Reported: Slow Internet Connection Device: Personal Laptop Troubleshooting Steps Required ? Yes Assistance Needed From: it.support@acme.co Requester: John Doe IT Specialist Manager: jane.smith@acme.co Request Date: Oct 5, 2023 Request Note: Hello, I've been experiencing a slow internet connection on my personal laptop. Could you please provide detailed instructions on how to troubleshoot this issue? Thank you.",Medium,Network,2024-10-28T18:45:27.682Z,john.doe@acme.co z4cihsazk,"Re: Need Instructions for Remote Desktop Setup on New Desktop","Hello, I missed the initial setup instructions for remote desktop access on my new company-issued desktop. Could you please provide the necessary steps or documentation to get it configured? Thanks, Alex Johnson | IT Coordinator Acme Co. (https://acme.co/) • Help Center (https://help.acme.co/) • he/him/his",Medium,RemoteWork,2024-10-28T18:45:27.597Z,alex.johnson@acme.co 9gl9nt9jk,"Request for Zoom Meeting Scheduler Access","Hi IT Team, I hope this message finds you well. I'm reaching out to request access to the Zoom Meeting Scheduler. It would greatly assist in organizing and managing my meetings more efficiently. Please let me know if there's any additional information you need from my side. Thank you for your assistance! Best, John Doe",Medium,Software,2024-10-28T18:45:27.186Z,johndoe@acme.co 1sk6hgv4o,"Synchronization issues with cloud-based document editing software","Persistent issues with collaborative editing features failing to synchronize changes in real-time.",High,Software,2024-10-28T18:45:26.476Z,john.doe@acme.co hxxfb4pmi,"Alert: Intermittent Verification Failures in CIAM System - user@acme.co","Notification from Acme CIAM System Acme CIAM System Image This Intermittent Verification Failures alert is to inform you that specific user account verifications are failing to complete intermittently. The alert details include: User: user@acme.co By: Service Account (ciam-service@acme.co) Date: Mon, Oct 30 2023 10:00 UTC Alert Center is not enabled for this rule. Alert Center can provide additional details, investigation options, and remediation recommendations. To enable, turn on alerts in the rule detail page. Go to Rule Details You have received this important update about your Acme CIAM System account because you are the designated admin recipient for this alert type. You can turn off these alerts or change the email recipients in the Rules section of the Admin Console. Acme Corporation 1234 Elm Street Hometown, USA -- You received this message because you are subscribed to the Acme Groups ""Identity Management"" group. To unsubscribe from this group and stop receiving emails from it, send an email to idmgmt+unsubscribe@acme.co.",High,Software,2024-10-28T18:45:29.952Z,user@acme.co ge79gx746,"Access Setup for New Hire on Internal Communication Platform","I need instructions on setting up access for a new hire to our internal communication platform. Specifically, I need to know the steps to grant them access to the channels relevant to their department. I'm not sure what permissions or roles are required for this setup, sorry.",Medium,Communication,2024-10-28T18:45:26.754Z,alex.jordan@acme.co spezbenfr,"Access Request for O365 Planner Task Management Tool","Access request details.",Medium,Software,2024-10-28T18:45:26.370Z,john.doe@acme.co 3m3q9uboa,"Instructions for Submitting a Project Proposal","Hey team! I was told that we can submit new project proposals through the company intranet, but I'm not quite sure how to go about it. Could you provide me with the instructions or point me in the right direction? I want to make sure I follow the correct process. Appreciate the help! Thanks a bunch, Jamie Lee | Product Development Acme Co. • Remote • they/them",Medium,Training,2024-10-28T18:45:43.367Z,jamie.lee@acme.co qtrm7mbdu,"Persistent Query Failures in Cloud Data Warehouse","Intermittent query execution failures in enterprise cloud-based data warehouse.",High,Software,2024-10-28T18:45:41.585Z,alex.jordan@acme.co tfl1ohzhc,"investigate intermittent approval failures in document workflow","Hey IT Team! Could you look into the issues with our cloud-based document workflow system? Some approval processes aren't triggering consistently, and it's causing a bit of a headache. We might need to check the workflow configurations and see if there's anything off with the integration to external approval systems. Thanks a bunch!",High,Software,2024-10-28T18:45:42.778Z,jane.doe@acme.co 0f4son7ut,"Remote Desktop Access Setup","Needed to configure access on personal smartphone.",Medium,RemoteWork,2024-10-28T18:45:41.416Z,user@acme.co 53qokbr06,"Intermittent Submission Failures in Feedback System","Hey IT Team, I hope you're doing well! I'm reaching out because I've been experiencing persistent issues with our enterprise cloud-based customer feedback system. Specifically, some feedback forms intermittently fail to submit, which is causing a bit of a bottleneck in our workflow. Could you please look into this? It might require a detailed investigation and manual adjustment of the form submission settings. Additionally, there might be a need to inspect the server-side processing workflows to ensure everything is functioning as expected. Your assistance in resolving this issue would be greatly appreciated. If you need any more information from my end, feel free to ask. Thanks in advance for your help! Best regards, Alex Johnson",High,Software,2024-10-28T18:45:43.489Z,alex.johnson@acme.co 4wk8t65pm,"Email Notifications for Calendar Events","Hi IT Team, I need help setting up email notifications for calendar events on my mobile device. Can you provide step-by-step instructions? Thanks!",Medium,Software,2024-10-28T18:45:41.932Z,jane.doe@acme.co 4kpo4iyc3,"Requesting Instructions for Email Signature Setup","Hello there! As a Mobile User, I need instructions on configuring email signature settings on my device. Thanks in advance!",Low,Training,2024-10-28T18:45:41.317Z,user@acme.co ogam9j2mn,"Alert: Data Sync Issue - Enterprise Cloud Service","Notification from Acme Cloud Services Acme Cloud Services Image This Data Sync Issue alert is to inform you that specific data sets are intermittently failing to sync between on-premises and cloud environments. The alert details include: User: John Doe (john.doe@acme.co) By: System Admin (sysadmin@acme.co) Date: Wed, Nov 1 2023 10:30 UTC Alert Center is not enabled for this rule. Alert Center can provide additional details, investigation options, and remediation recommendations. To enable, turn on alerts in the rule detail page. Go to Rule Details You have received this important update about your Acme Cloud Services account because you are the designated admin recipient for this alert type. You can turn off these alerts or change the email recipients in the Rules section of the Admin Console. Acme Corporation 1234 Elm Street Springfield, USA -- You received this message because you are subscribed to the Acme Groups ""Cloud Services"" group. To unsubscribe from this group and stop receiving emails from it, send an email to cloudservices+unsubscribe@acme.co.",High,Network,2024-10-28T18:45:45.642Z,john.doe@acme.co pdsryhu6p,"Document Access Permissions","Nathan,\n\nAnother issue. This is with our enterprise cloud-based document management system. The document access permissions are intermittently failing to apply correctly. I've had to manually adjust the permission settings multiple times. It seems like there might be an issue with the user role configurations as well.\n\nAny thoughts?\n\nJohn",High,Software,2024-10-28T18:45:42.078Z,john.doe@acme.co gjwfn4fv0,"Access Request for ZD Help Center Admin Tools","Dear IT Support Team: An access request for the ZD Help Center Admin Tools has been submitted. Account Name: Acme Co. Tool Name: ZD Help Center Admin Tools Description: Access required for managing support content and user permissions. Requester Full Name: John Doe Request Number: 00004567.0 Status Category: Pending Approval Status: Awaiting IT Review Access Start Date: 11/1/2023 Access End Date: 11/1/2024 Total Access Value: N/A Click on the link below to access the request: ZD Help Center Admin Tools Access (https://acme.co/access-request/00004567) Request ID: a5N2M000000nr7V Request User ID: 0052M000009PiHD Request Status: Notified Request Date: 10/25/2023 10:15 AM Request Assigned To: IT Support Request Comments: (Access Level = Admin) Request Approver Comments: Notified - System Info - Notified User: IT Support 2023-10-25 10:15:45-0500 Approvals: | Step Name | Approval Status | Date | Assigned To | Depends On | Actual Approver | Approver Comments | | IT Review | Approved | 10/25/2023 10:14 AM | John Doe | | John Doe | Approved with comments - John Doe Approver comments - Access required for new project initiatives and content management 2023-10-25 10:14:30-0500 | | IT Review | Approved | 10/25/2023 10:15 AM | Security Approval | | John Doe | Approved - John Doe 2023-10-25 10:15:44-0500 | | IT Review | Not Submitted | | Compliance Approval | | | | | IT Review | Not Submitted | | Manager Approval | | | | | IT Review | Not Submitted | | Final Approval | | | |",Medium,Account,2024-10-28T18:45:49.631Z,johndoe@acme.co zstwuh6q8,"Legacy Software System Access Issue","Hi, I've been trying to set up access for a new hire to our legacy software system, but we're running into authentication issues. We've followed the ""New Hire 101 FAQ"" guidelines and ensured that the credentials are entered correctly, but the user is still unable to authenticate. Could you please assist us in resolving this? Thank you! -- Alex Johnson | HR Coordinator | +1 312 555 0199 Human Resources at Acme Co.",High,Software,2024-10-28T18:46:01.188Z,alex.johnson@acme.co 2r030ppqb,"Remote Desktop File Transfer Issue","I'm having trouble transferring files between my local and remote workstations even though all configuration settings seem correct. When I attempt to drag and drop files, nothing happens, and there's no error message to indicate what's wrong. Could you help me troubleshoot this issue?",Medium,RemoteWork,2024-10-28T18:46:00.167Z,user@acme.co h1km8sddb,"ZDesk Console Access Request","Hello! Jane Doe (jane.doe@acme.co) should be granted access to the ZDesk Customer Support Console for enhanced support capabilities. Thank you! John Smith | Customer Support Lead Acme Co (https://acme.co) • Connect with me (https://acme.co/john-smith)",Medium,Account,2024-10-28T18:46:00.737Z,jane.doe@acme.co 5g39d4ekb,"Persistent Issues with Email Marketing Platform Scheduling","Hello IT, I'm experiencing ongoing issues with our enterprise cloud-based email marketing platform. The automated campaign scheduling intermittently fails to trigger, which requires a detailed investigation and manual adjustment of the scheduling settings. There might also be a need to inspect the integration with our CRM data sources. Please let me know if you need any further details. I've looped in Sarah Johnson for any necessary authorizations. Thank you. Alex",High,Software,2024-10-28T18:46:00.721Z,alex.smith@acme.co o5h9ry0ye,"Access to Document Management System","Hi team, I'm setting up a new hire and need to ensure they have access to our internal document management system. Could you provide the necessary instructions or steps to follow? Thanks, Alex",Medium,Software,2024-10-28T18:46:00.012Z,alex@acme.co 3nee4106a,"Persistent Issues with Data Governance Platform","Hello IT Team, I'm experiencing persistent issues with our enterprise cloud-based data governance platform. Specifically, the data classification policies intermittently fail to apply, which requires a detailed investigation and manual adjustment of policy configurations. Additionally, there might be a need to inspect the data source integration settings. Could you please look into this? Thank you!",High,Software,2024-10-28T18:46:00.373Z,user@acme.co 0tg2use94,"Intermittent API Authentication Failures","Hi there, I'm experiencing persistent issues with our enterprise cloud-based application where specific API endpoints intermittently fail to authenticate. This requires a detailed investigation and manual adjustment of the API authentication settings. Could you also inspect the token management protocols? Your assistance would be greatly appreciated! Thank you!! Alex Johnson | Cloud Solutions Specialist Acme Co. ● Remote ● He/Him/His",High,Software,2024-10-28T18:46:00.512Z,alex.johnson@acme.co jdy0itrhg,"Request VPN Setup Instructions for New Smartphone","Please provide instructions for connecting to the company VPN on my new smartphone. I need to ensure secure access to our internal resources while working remotely. Thank you!",Medium,RemoteWork,2024-10-28T18:46:00.570Z,jane.doe@acme.co 8ubycv4fw,"Help with Email Forwarding Setup on Mobile","Hi! Can you provide instructions on how to configure email forwarding settings on my mobile device?",Medium,Software,2024-10-28T18:46:00.012Z,user@acme.co tke4x4h4v,"Alex Johnson - Access Request for Asana Task Assignment Feature","Attention Acme IT, A request has been made to grant access to the Asana Task Assignment feature. Please review the information below and determine if any action is necessary to enable this feature for the user. Transaction: ""Access Request: Alex Johnson"" Asana ID: 12345abcde67890fghij Effective Date: 2024-09-01 Date and Time Completed: 2024-09-02T09:30:00.000-07:00 PST (Asana Server Time Zone) Worker: Alex Johnson Worker Type: EE Email: alex.johnson@acme.co --------------------------------------------------------------- This email was generated from Asana ""acme - PROD"" on behalf of Acme HR. Please DO NOT REPLY to this email.",Medium,Software,2024-10-28T18:46:02.323Z,alex.johnson@acme.co rso5smcxp,"Assistance Required for Multi-Monitor Setup","Hi! I'm trying to set up a dual monitor configuration at my workstation, but I'm encountering an issue. One of the monitors is displaying incorrect color calibration despite following all connection guidelines and ensuring the correct drivers are installed. Could you help me resolve this? I've double-checked the cables and settings, but the problem persists. Thank you!",Medium,Hardware,2024-10-28T18:46:14.000Z,user123@acme.co l3a1kzrp4,"Request: Troubleshooting Slow Internet on Smartphone","Notification from Acme IT Support Acme Co Image This request for troubleshooting instructions is to assist you with resolving slow internet connection issues on your personal smartphone. The request details include: Device: Personal Smartphone By: User Account (user@acme.co) Date: Mon, Oct 30 2023 10:15 UTC Support Center is not enabled for this request. Support Center can provide additional details, investigation options, and remediation recommendations. To enable, turn on support in the request detail page. Go to Request Details You have received this important update about your Acme Co account because you are the designated user recipient for this support type. You can turn off these requests or change the email recipients in the Support section of the User Console. Acme Co 1234 Elm Street Anytown, USA -- You received this message because you are subscribed to the Acme Co Groups ""IT Support"" group. To unsubscribe from this group and stop receiving emails from it, send an email to itsupport+unsubscribe@acme.co.",Medium,Network,2024-10-28T18:46:14.602Z,user@acme.co 28w58vbny,"Fwd: Zoom Recording Access Request","Hi Acme IT Support Team, I am the Acme AE supporting our internal teams. I am reaching out to you on behalf of our project manager: Alex Johnson, ajohnson@acme.co. Alex has been conducting several important meetings via Zoom and needs access to the recordings for documentation purposes. However, it seems that the access permissions are restricted, and Alex is unable to view or download the recordings. Please provide guidance to Alex on how to obtain the necessary access to these Zoom recordings. Thank you, Jamie",Medium,Communication,2024-10-28T18:46:12.773Z,jamie.smith@acme.co 3dpvql9rq,"Access to GH Private Repos","Can I please have access to the GH private repositories? Looks like I do not currently have it. Screenshot attached.",Medium,Account,2024-10-28T18:46:11.699Z,jane.doe@acme.co nff4j4zve,"Regarding shared network drive access.","HI IT Team, I'm having trouble accessing some newly added folders on the shared network drive. Despite having the correct permissions and mapping settings, I still can't access them. Could you please assist? Thanks",Medium,Network,2024-10-28T18:46:11.882Z,user@acme.co gjhw7p09t,"Hi IT Team! Persistent issues with cloud-based file encryption system","Hi IT Team! I've been experiencing persistent issues with our enterprise cloud-based file encryption system. Encrypted files intermittently fail to decrypt correctly, and it's becoming quite a hassle. I've tried adjusting the encryption settings manually, but the problem persists. I think it might require a detailed investigation and possibly an inspection of our key management protocols. Could you please look into this? Thanks!",High,Software,2024-10-28T18:46:12.139Z,user@acme.co o4iifccsu,"Assistance Required for Configuring Multi-Factor Authentication","I am writing to request assistance with configuring Multi-Factor Authentication. I am experiencing issues completing the setup due to conflicting time zone settings, which are affecting the generation of time-based one-time passwords. This issue is preventing me from accessing essential services securely. Could you please help resolve this conflict so I can complete the setup and ensure secure access?",High,Security,2024-10-28T18:46:12.553Z,user@acme.co uff9raxjy,"Hello IT, can you please grant me access to Adobe Animate Tools?","Hello IT, can you please grant me access to Adobe Animate Tools?",Medium,Software,2024-10-28T18:46:11.571Z,janedoe@acme.co t0p8vf1b4,"Fwd: Assistance Required for Configuring Multi-Factor Authentication","Hi Team,\n\nIs this a compatibility issue?\n\n---------- Forwarded message ---------\nFrom: IT <IT@acme.co>\nDate: Tue, Oct 10, 2023 at 2:15 PM\nSubject: Assistance Required for Configuring Multi-Factor Authentication\nTo: <alex.jordan@acme.co>\n\nWe have identified an issue with the biometric security features on your new device that is causing authentication failures. To resolve this, a manual configuration adjustment is necessary.\n\nPlease follow the instructions here to proceed: \n\nConfiguration Adjustment (https://acme.co/support/mfa-config)\n\nPlease address this at your earliest convenience. Thanks!\n\nSincerely,\nIT\n\n\n--\nAlex Jordan\nSenior Operations Analyst\nAlex.jordan@acme.co",High,Security,2024-10-28T18:46:14.205Z,alex.jordan@acme.co nld9uapka,"VDI Application Launch Issues - Investigation Required","Hey IT Team, I hope you're doing well! I'm experiencing persistent issues with our enterprise cloud-based VDI. Specific applications intermittently fail to launch, and it's becoming quite disruptive. Could you please look into this? It might require a detailed investigation and manual adjustment of the application delivery settings. Additionally, a potential inspection of server-side resource allocation might be necessary. Let me know if you need any more information from my side. Thank you for your assistance. Best regards, Alex Johnson",High,Infrastructure,2024-10-28T18:46:12.701Z,alex.johnson@acme.co tk4bhge28,"Fwd: Data Transformation Script Execution Failure","---------- Forwarded message --------- From: Cloud Integration Platform Date: Thu, Oct 5, 2023 at 10:15 AM Subject: Data Transformation Script Execution Failure To: Your data transformation script failed to execute due to compatibility issues with the data source. Please review the script configuration and data source settings. Script: Transform_Sales_Data_2023 Date: October 5, 2023 Error Code: 503 - Service Unavailable Suggested Action: Verify data source compatibility and adjust script parameters accordingly. Need assistance? Click the link below now Troubleshoot Script (https://support.acme.co/troubleshoot?script=Transform_Sales_Data_2023) Update Your Alert Settings (https://support.acme.co/alerts?user=alex.jones) IMPORTANT INFORMATION This e-mail was sent to alex.jones@acme.co Please do not reply to this e-mail as we are not able to respond to messages sent to this address. Cloud Integration Platform",High,Software,2024-10-28T18:46:27.772Z,alex.jones@acme.co t5slijvgy,"Slack Team Channel Access Request","Hi IT Team, I recently joined the marketing department and noticed that I don't have access to some of the Slack team communication channels that are essential for our projects. I've checked with my manager, and they confirmed that I should have access. Could you please assist in granting me the necessary permissions? Thank you!",Medium,Communication,2024-10-28T18:46:25.664Z,alex.taylor@acme.co 06f1s54j1,"Assistance Required for Investigating and Resolving Workstation Security Alert","Security alert details. Request details: Requester email: alex.jones@acme.co Requester name: Alex Jones Requester department: IT Support Issue reported: Inability to update security software definitions Guidelines followed: Securing Your Workstation Issue reported at: 2024-06-10T14:22:45-07:00 Request note: urgent security concern Investigation details: Investigated by: sam.taylor@acme.co Investigated at: 2024-06-10T15:30:00-07:00 Investigation status: IN PROGRESS Resolution details: Resolution channel: internal support system Expected resolution time: 2024-06-11T10:00:00-07:00",High,Security,2024-10-28T18:46:25.754Z,alex.jones@acme.co 0resyyqq0,"Fwd: Request for Multi-Factor Authentication Setup Instructions","Need guidance on setting up multi-factor authentication for our internal analytics platform. Please advise.",Medium,Security,2024-10-28T18:46:23.820Z,j.doe@acme.co e67vdcq5o,"Chatbot Response Issues","Hello IT Team, I'm encountering persistent issues with our enterprise cloud-based customer support chatbot. Specific user queries intermittently fail to trigger appropriate responses. This requires a detailed investigation and manual adjustment of the chatbot logic. Additionally, there might be a need to inspect the NLP model configurations. Could you please look into this at your earliest convenience? Thank you!",High,Software,2024-10-28T18:46:24.056Z,jane.doe@acme.co 01conimmo,"Data Backup Verification and Restoration","Hello - I've noticed that some of my backup files seem incomplete. Could you assist in manually reviewing and correcting the backup configuration settings?",High,Software,2024-10-28T18:46:24.262Z,brittany.manopello@acme.co ydgsoomkh,"Access Request for DBox Sync Feature","Hi, I am trying to enable the DBox Sync feature on my account, but I'm unable to find the option to activate it. I've checked the settings and followed the instructions on the acme.co help page, but the sync feature still isn't available. Additionally, when I attempt to access the DBox Sync settings, I receive a message saying 'Feature not available for your account.' I believe my account should have access to this feature as per my role requirements. Could you please assist me in enabling the DBox Sync feature? I need this functionality to collaborate effectively with my team, and your prompt assistance would be greatly appreciated. Thanks, Alex",Medium,Software,2024-10-28T18:46:26.491Z,alex@acme.co t1beaw1z2,"Remote Desktop Access Setup","Hi there Could you please provide me with the instructions to set up remote desktop access on my new personal tablet? I need to ensure I can access work resources efficiently. Thanks Alex Johnson | IT Support Specialist Acme Co. (https://acme.co) • New York, USA",Medium,RemoteWork,2024-10-28T18:46:24.731Z,alex.johnson@acme.co 080jm0cxc,"Request for Zoom Room Access","Hey IT! I hope you're doing well. I'm trying to set up a meeting in one of our Zoom Rooms but realized I don't have the necessary access permissions. Could you assist me in getting access? Thanks a ton! Best, J -- Jordan Smith | Project Coordinator Acme Co. (https://acme.co/) • New York, NY CONFIDENTIALITY NOTICE: The contents of this email message and any attachments are intended solely for the addressee(s) and may contain confidential and/or privileged information and may be legally protected from disclosure. If you are not the intended recipient of this message or their agent, or if this message has been addressed to you in error, please immediately alert the sender by reply email and then delete this message and any attachments. If you are not the intended recipient, you are hereby notified that any use, dissemination, copying, or storage of this message or its attachments is strictly prohibited. DISCLAIMER: Email Does Not Constitute a Binding Agreement. This email does not constitute an agreement to conduct transactions by electronic means and does not create any legally binding contract or enforceable obligation in the absence of a fully signed written contract. Any contract terms contained in this email are subject to approval by Acme Co. and are not binding until Acme Co. provides such approval in writing.",Medium,Communication,2024-10-28T18:46:28.525Z,jordan.smith@acme.co nuczehmej,"Access Request: Adobe Lightroom Classic Tools","The following user requires access to Adobe Lightroom Classic Tools. Please ensure the necessary permissions are granted in the Adobe Admin Console. Manual actions required: 1. [Adobe Admin Console](https://adminconsole.adobe.com) 2. [VPN Access](https://vpn.acme.co) Verify if the user has completed the necessary training modules. If completed, please proceed with granting access. If pending, please submit a ticket to [Training Department](https://support.acme.co/requests/new) with the information below requesting follow up. User: Alex Johnson Email: alex.johnson@acme.co Department: Marketing",High,Software,2024-10-28T18:46:28.094Z,alex.johnson@acme.co i3uryj6ob,"Project: Troubleshooting Office Printer for Double-Sided Printing","Creating this project request to address the issue of users being unable to print double-sided documents despite having the correct printer settings and driver installation. This will ensure seamless printing operations within the office.",Medium,Hardware,2024-10-28T18:46:38.084Z,user@acme.co pw4ehe1iq,"Document Metadata Sync Issue","Hi, I'm experiencing persistent issues with our enterprise cloud-based document management system. The document metadata intermittently fails to synchronize across multiple repositories. This requires a detailed investigation and manual adjustment of synchronization settings, as well as a potential inspection of metadata mapping configurations. Could you please look into this? Thanks, Alex Johnson",High,Software,2024-10-28T18:46:38.858Z,alex.johnson@acme.co 0z2ch52ua,"Instructions Needed for Password Reset on Internal Ticketing System","Hello IT, I've forgotten my password for the company's internal ticketing system and am unable to access my account. Could you please provide me with the instructions to reset it? I tried the 'Forgot Password' link, but it seems to be unresponsive. If there's a specific procedure or if you need any additional information from my side, please let me know. Thank you for your assistance. Best, Alex",Medium,Account,2024-10-28T18:46:38.458Z,alex.jones@acme.co e5jruj7ph,"Re: [Acme] Re: Dashboard Filter Issues","Hi Team- wanted to loop in IT on this one because I think this could potentially be a data source integration issue? IT Team - having a problem with our enterprise cloud-based data visualization tool where specific dashboard filters intermittently fail to apply. This requires manual adjustment of filter configurations and potential inspection of data source integration settings. Thank you! On Mon, Dec 5, 2023 at 10:59 AM Alex Johnson wrote: Dashboard filters that is. Other functionalities appear to be fine. Thanks! On Mon, Dec 5, 2023 at 10:55 AM Alex Johnson wrote: Hi Jamie- nothing is actually working not allowed to even apply filters and adjust them... On Mon, Dec 5, 2023 at 10:50 AM Jamie (Acme) wrote: ##- Please type your reply above this line -## Your request (2003912) has been updated. To add additional comments, reply to this email. Jamie (Acme) Dec 5, 2023, 11:50 AM EST Hi Alex👋, Can you try applying the filters while in incognito mode (https://support.google.com/chrome/answer/95464?hl=en&co=GENIE.Platform%3DDesktop&oco=0) within your browser and let me know if that corrects the issue? If it does, please try clearing your browser cookies and cache. If it doesn't, can you screen record the steps you are taking? You could use Loom.com (http://loom.com) if need be! I hope this helps, let me know if you have any other questions. Otherwise, I hope you have a wonderful day! Cheers, Jamie at Acme Product Specialist Hours 10am-6pm EST The Acme Team Check out our information-packed Help Center here! (https://acme.co/help) Schedule a spot in the Live Q&A here! (https://acme.co/live-q-a-sessions/live-q-a) Alex Johnson Dec 5, 2023, 11:35 AM EST Hi Team- Our data visualization tool is not letting me apply dashboard filters, getting the following error message. Can you please look into this? Thanks! -- Alex Johnson | Data Analyst, Enterprise Acme (https://acme.co/) • Book Time With Me (https://acme.co/alex-johnson/30min?month=2023-05) This email is a service from Acme. Delivered by Zendesk (https://www.zendesk.com/support/?utm_campaign=text&utm_content=Acme&utm_medium=poweredbyzendesk&utm_source=email-notification) [PWE4WE-PQOMD] -- Alex Johnson | Data Analyst, Enterprise Acme (https://acme.co/) • Book Time With Me (https://acme.co/alex-johnson/30min?month=2023-05) -- Alex Johnson | Data Analyst, Enterprise Acme (https://acme.co/) • Book Time With Me (https://acme.co/alex-johnson/30min?month=2023-05) -- Alex Johnson | Data Analyst, Enterprise Acme (https://acme.co/) • Book Time With Me (https://acme.co/alex-johnson/30min?month=2023-05)",High,Software,2024-10-28T18:46:51.108Z,alex.johnson@acme.co vsh16x90o,"Accessing Shared Network Drive","Hi IT Team, I've just received my new company-issued desktop computer and need assistance with accessing the shared network drive. Could you please provide me with the necessary instructions or steps to get connected? Thanks!",Medium,Network,2024-10-28T18:46:37.893Z,jane.doe@acme.co jkrb39lvg,"Access Request for T-List Board Collaboration","10/15/23 Added user to T-List Board Collaboration group. Removed from: General Access Project Management 10/16/23 Provisioned access to T-List Board. General Access and Project Management were added after 10/15, so I removed from both groups. User will remain in T-List Board Collaboration group until project completion.",Medium,Account,2024-10-28T18:46:38.929Z,jane.doe@acme.co lyywdqlwv,"Printer Producing Faded Prints Despite Correct Toner Levels","Our office printer is producing faded prints even though the toner levels are correct and the calibration settings have been checked. Can someone from IT assist with troubleshooting this issue?",Medium,Hardware,2024-10-28T18:46:38.178Z,user@acme.co ygf78x5pl,"Persistent Issues with Email Rules in Cloud-Based Client","User experiencing persistent issues with enterprise cloud-based email client where specific email rules intermittently fail to apply, requiring detailed investigation and manual adjustment of rule configurations and potential inspection of server-side processing workflows.",High,Software,2024-10-28T18:46:38.458Z,john.doe@acme.co koode322a,"Adobe Premiere Rush Access Request","I frequently need to edit short video clips for our social media channels, and it would be incredibly beneficial to have access to Adobe Premiere Rush. Currently, I'm using basic editing tools that lack the features I need for professional-quality videos. Having Premiere Rush would streamline my workflow and enhance the quality of our content. If possible, could you grant me access to this application?",Medium,Software,2024-10-28T18:46:38.665Z,jane.doe@acme.co t55l6daqq,"Alert: Persistent Slow Internet Connection on Workstation - user@acme.co","Notification from Network Monitoring System Network Performance Image This Persistent Slow Internet Connection alert is to inform you that a specific workstation is experiencing slow internet speeds despite network-wide stability and correct configuration settings. The alert details include: Workstation: user@acme.co By: Network Monitoring System (network-monitor@acme.co) Date: Mon, Oct 16 2023 10:15 UTC Network Diagnostics is not enabled for this rule. Network Diagnostics can provide additional details, investigation options, and remediation recommendations. To enable, turn on diagnostics in the rule detail page. Go to Rule Details You have received this important update about your network performance because you are the designated admin recipient for this alert type. You can turn off these alerts or change the email recipients in the Rules section of the Admin Console. Acme Co. 123 Innovation Drive Tech City, TC 12345 -- You received this message because you are subscribed to the Acme Co. ""Network Performance"" group. To unsubscribe from this group and stop receiving emails from it, send an email to network+unsubscribe@acme.co.",Medium,Network,2024-10-28T18:46:42.451Z,user@acme.co yavbif8la,"Request: Email Sync Setup - john.doe@acme.co (john.doe@acme.co)","Notification from Acme IT Support Acme Mobile Configuration Image This Email Sync Setup request is to inform you that assistance is needed to configure email synchronization settings on a new personal mobile device. The request details include: User: john.doe@acme.co (john.doe@acme.co) Device: Personal Mobile Device Date: Mon, Oct 30 2023 10:15 UTC Support Center is not enabled for this request. Support Center can provide additional details, step-by-step instructions, and troubleshooting tips. To enable, visit the support section in the Acme IT portal. Go to Support Details You have received this important update about your Acme account because you are the designated user for this request type. You can turn off these notifications or change the email recipients in the Preferences section of the User Console. Acme Corp 123 Innovation Drive Tech City, TX 75001 -- You received this message because you are subscribed to the Acme Groups ""Mobile Support"" group. To unsubscribe from this group and stop receiving emails from it, send an email to mobilesupport+unsubscribe@acme.co.",Medium,Communication,2024-10-28T18:47:04.466Z,john.doe@acme.co a0x9vhsk2,"Access Request: Adobe Audition Audio Editing Tools","Notification from Acme IT Services Acme Workspace Image This Access Request alert is to inform you that a request has been made for access to Adobe Audition Audio Editing Tools. The request details include: Requester: jane.doe@acme.co By: Service Account (it-service@acme.co) Date: Mon, Oct 30 2023 09:15 UTC Access Center is not enabled for this request. Access Center can provide additional details, investigation options, and approval recommendations. To enable, turn on access requests in the request detail page. Go to Request Details You have received this important update about your Acme Workspace account because you are the designated admin recipient for this request type. You can turn off these alerts or change the email recipients in the Requests section of the Admin Console. Acme Corp 123 Innovation Drive Tech City, TX 75001 -- You received this message because you are subscribed to the Acme Groups ""IT Support"" group. To unsubscribe from this group and stop receiving emails from it, send an email to itsupport+unsubscribe@acme.co.",Medium,Software,2024-10-28T18:47:04.631Z,jane.doe@acme.co jlm61eonw,"Troubleshooting VPN Connection: Access Issue to Internal Resources","User is unable to access specific internal resources despite a successful VPN connection and correct configuration settings.",High,Network,2024-10-28T18:47:01.714Z,john.doe@acme.co fwiro8q0w,"Intermittent Authentication Failures with Cloud Document Signing","Hi IT Team, I'm encountering an issue with our enterprise cloud-based document signing platform. Specifically, my signature fails to authenticate intermittently, which is causing delays in document processing. I've tried adjusting the signature verification settings, but the problem persists. It seems like there might be an issue with my user account configuration. Could you please investigate this matter and assist with any necessary adjustments? Thank you!",High,Software,2024-10-28T18:47:02.535Z,jane.doe@acme.co k4d32htfs,"Hi there... me again :wave: Could someone help me with this? I'm locked out of my account after too many failed password attempts.","Hi there... me again :wave: Could someone help me with this? I'm locked out of my account after too many failed password attempts and can't reset it on my own. I need someone to manually intervene and unlock it for me. Thanks!",High,Account,2024-10-28T18:47:05.567Z,user123@acme.co z13puvxn9,"Inability to Configure Firewall Settings Despite Guidelines","I am unable to configure the firewall settings on my workstation even after following the ""Securing Your Workstation"" guidelines. It seems like there might be a security alert preventing the changes. Could you please assist in investigating and resolving this issue?",High,Security,2024-10-28T18:47:01.972Z,user@acme.co 52uqvmhnd,"Requesting Access to Collaboration Tools","Hello, I'm a new hire requesting instructions on setting up access to the company's cloud-based collaboration tools - thanks.",Medium,Software,2024-10-28T18:47:01.674Z,newhire@acme.co kplg7upkv,"Intermittent Restoration Failures in Cloud Data Archiving","Hello, We are reaching out to inform you that there have been persistent issues with the enterprise cloud-based data archiving system. Specific archived data sets are intermittently failing to restore, which requires a detailed investigation and manual adjustment of restoration settings. There may also be a need to inspect the storage infrastructure and data integrity. Please email it@acme.co if you have any questions or need assistance. Thanks! Acme IT -- This email was sent to you because an Acme administrator listed you as the recipient. If you believe this was sent in error, please contact your Acme administrator. If you are unsure who this is, please contact your Helpdesk or IT Team.",High,Infrastructure,2024-10-28T18:47:03.339Z,user@acme.co 7ooucrvfi,"Instructions for Setting Up New User Account on Office Printer","Hello, I am submitting a ticket on behalf of our team, and I've cc'd my colleague Alex here. Please reply to all when you respond. We need assistance with the following: Thanks! We have recently acquired a new office printer and need to set up user accounts for our team members. Could you provide detailed instructions on how to create and manage these accounts? Specifically, we need guidance on the following steps: 1. Accessing the printer's admin panel to initiate the setup process. 2. Creating individual user accounts with specific permissions. 3. Configuring default print settings for each user. 4. Troubleshooting common issues that might arise during the setup. The steps don't have to match exactly, but they should cover the essential actions required for a smooth setup process. -- Jamie Lee Office Manager, Acme Co.",Medium,Hardware,2024-10-28T18:47:03.648Z,jamie.lee@acme.co 6je8ewqp2,"Enterprise Video Conferencing Recording Issues","Hi! I'm experiencing persistent issues with our enterprise cloud-based video conferencing platform. Meeting recordings intermittently fail to save, which requires a detailed investigation and manual adjustment of recording settings. There might also be a need to inspect server-side storage configurations. This is crucial for my role in the project management team, where I need to ensure all meeting records are properly archived for future reference. My manager (Jane Doe) is CC:ed for approval. Thanks in advance! Alex -- Alex Smith | Project Manager Acme Co (https://acme.co/) • New York, NY • he/him",High,Software,2024-10-28T18:47:02.734Z,alex.smith@acme.co h37svhhpo,"UI Rendering Issues in Cloud App","I'm experiencing persistent issues with our enterprise cloud-based application where specific user interface elements intermittently fail to render correctly. This requires a detailed investigation and possibly manual adjustment of the front-end code. Could you also check the browser compatibility settings?",High,Software,2024-10-28T18:47:15.861Z,alex.jordan@acme.co haqw7ldbv,"Access Request for DBox Paper Collaboration Tool","Hi IT Team, I hope this message finds you well. I'm reaching out to request access to the DBox Paper Collaboration Tool for our upcoming project. This tool is essential for our team's document management and collaboration needs. Could you please assist in setting up my access at your earliest convenience? Thank you for your support! Best, Alex Johnson",Medium,Software,2024-10-28T18:47:15.862Z,alex.johnson@acme.co 42fi9ks0a,"Securing Workstation: Enable Automatic Software Updates","Please provide detailed instructions on how to enable automatic software updates on my workstation to enhance security. Once completed, ensure that the steps are documented and placed in the IT Shared Drive -> Security folder -> '202x - Qx' folder (X being the current year and x being the current quarter).",Medium,Software,2024-10-28T18:47:15.530Z,jane.doe@acme.co iqx5g8jyb,"Instructions for Creating a New Google Calendar for Cross-Departmental Meetings","Instructions needed for setting up a new Google Calendar.",Medium,Training,2024-10-28T18:47:14.912Z,alex.jones@acme.co vaurncgoo,"Troubleshooting Slow Internet on Smart TV","Could you please provide instructions on how to troubleshoot a slow internet connection on my company-issued smart TV?",Medium,Network,2024-10-28T18:47:14.971Z,luke.kolin@acme.co b130osr1h,"Alert: Intermittent Data Transfer Failures - Enterprise Encryption Platform","Notification from Acme Cloud Security Acme Cloud Security Image This Intermittent Data Transfer Failure alert is to inform you that specific encrypted data transfers are failing to complete intermittently on your enterprise cloud-based data encryption platform. The alert details include: Issue: Intermittent data transfer failures By: System Admin (sysadmin@acme.co) Date: Thu, Oct 5 2023 10:30 UTC Alert Center is not enabled for this rule. Alert Center can provide additional details, investigation options, and remediation recommendations. To enable, turn on alerts in the rule detail page. Go to Rule Details You have received this important update about your Acme Cloud Security account because you are the designated admin recipient for this alert type. You can turn off these alerts or change the email recipients in the Rules section of the Admin Console. Acme LLC 123 Innovation Drive Tech City, TC 12345 -- You received this message because you are subscribed to the Acme Groups ""Data Security"" group. To unsubscribe from this group and stop receiving emails from it, send an email to datasec+unsubscribe@acme.co.",High,Security,2024-10-28T18:47:17.446Z,it.support@acme.co lxtnrmguv,"Intermittent Failures in Workflow Automation","Hi! I'm experiencing persistent issues with our enterprise cloud-based workflow automation platform. Specific task sequences intermittently fail to execute, which requires me to manually adjust the workflow configurations. It's becoming quite a hassle, and I suspect there might be an issue with the integration with external systems. Could you please investigate this? Thank you!",High,Software,2024-10-28T18:47:15.674Z,jamie.smith@acme.co 570gnt5qw,"Assistance Required for Verifying Data Backup Completion","User reports missing files in recent backup and needs manual review of backup logs and configuration settings.",High,Software,2024-10-28T18:47:15.161Z,john.doe@acme.co sjpuvifwu,"Setting Default Paper Tray for Office Printer","Hi Team! Could you guide me on how to set a default paper tray for our office printer? It's a bit confusing, and I want to make sure I'm doing it right. Having the correct tray set as default would really streamline our printing process. Thanks! Alex",Medium,Hardware,2024-10-28T18:47:15.450Z,alex@acme.co sai67ttf1,"Password Reset Assistance Needed","Hi IT, I need help resetting my password for our video conferencing software. I forgot it and can't log in. I tried using the 'Forgot Password' link, but it didn't work. My colleague was able to reset theirs without any issues.",Medium,Software,2024-10-28T18:47:15.401Z,jane.doe@acme.co rj643fx6t,"Instructions Needed: Accessing Shared Network Drive from New Laptop","Hello IT, I've just received my new company-issued laptop and need to access the shared network drive. Could you please provide the necessary instructions or configurations required to set this up? If there are any specific permissions or software installations needed, kindly let me know. Looking forward to your guidance on this. Thank you. Alex",Medium,Network,2024-10-28T18:47:27.354Z,alex@acme.co wgl8093ue,"Intranet Search Functionality Issue","Hey IT Team, I'm having trouble with the intranet search functionality. Despite using the correct search parameters and ensuring my network configuration is set up properly, I'm unable to retrieve relevant results. Could you assist with troubleshooting this issue? Thanks!",Medium,Software,2024-10-28T18:47:27.160Z,user123@acme.co 22qcr1e86,"Need guidance on setting up new hire's access to training portal","I am trying to set up access for a new hire to our internal training portal, but I'm not sure of the exact steps to follow. I've looked through the usual setup guides, but I can't find anything specific to the training portal access. Could you please provide detailed instructions or direct me to the right resources? This is quite urgent as the new hire needs to start their training soon. Thanks for your help!",High,Training,2024-10-28T18:47:27.830Z,jane.doe@acme.co d6wh9t3az,"Persistent issues with calendar event sync on mobile devices","Hi IT Team, I'm experiencing persistent issues with our enterprise cloud-based email client where specific calendar events intermittently fail to sync with my mobile devices. This requires me to manually adjust synchronization settings frequently. Could you please investigate this issue in detail and inspect the mobile device configurations? Thanks!",Medium,Software,2024-10-28T18:47:27.712Z,user@acme.co udja0h052,"Alex Johnson - Multi-Monitor Setup Assistance","Attention Acme IT, A user has reported an issue with their multi-monitor setup. Despite correct connection and power settings, one of the monitors is not displaying. This may be due to a hardware or cable issue that requires physical inspection. Please review the details below and take the necessary action to resolve the issue. User: Alex Johnson Workstation ID: 5a7b9cde1234567890abcdef Reported Issue: One monitor not displaying Connection Type: HDMI Power Status: Confirmed ON --------------------------------------------------------------- This email was generated from Acme IT Support System on behalf of Acme Co. Please DO NOT REPLY to this email.",Medium,Hardware,2024-10-28T18:47:28.253Z,alex.johnson@acme.co 2uqlzpdkn,"Email Forwarding Configuration Request","Hi IT, <div data-elementType="paragraph">IT Team,</div><div><br /></div><div data-elementType="paragraph">Could you please provide instructions on how to configure email settings to automatically forward suspected phishing emails to the IT security team?</div><div><br /></div><div data-elementType="paragraph">Please mark this task as complete when done. Thank you!</div>",Medium,Security,2024-10-28T18:47:29.555Z,jane.doe@acme.co hi9xftpxs,"Intermittent ML Model Prediction Failures","Hello, I'm Alex Turner from the data analytics team. We've been experiencing persistent issues with our enterprise cloud-based data analytics platform. Specifically, certain machine learning model predictions intermittently fail to update. This requires us to manually adjust the model deployment settings and potentially inspect the data pipeline configurations. Could you please investigate this issue? Thanks in advance.",High,Software,2024-10-28T18:47:28.289Z,alex.turner@acme.co haqj1op58,"Document Management System Version Control Issues","Good Morning, I'm experiencing persistent issues with our enterprise cloud-based document management system. The document version control intermittently fails to track changes, which requires me to manually adjust the versioning settings. Could you please investigate this issue? Additionally, it might be necessary to inspect the document synchronization processes to ensure everything is functioning correctly. Thank you for your assistance. Best Regards -- Alex Johnson | Document Specialist Acme Co. (https://acme.co/) • New York, NY",High,Software,2024-10-28T18:47:29.256Z,alex.johnson@acme.co 3gnf2b8yf,"Intranet: Event Submission Instructions Needed","Monday, March 4, 2024 Request for instructions on submitting a new event or announcement on the company intranet Hello IT Team, I am looking to submit a new event and announcement on our company intranet but couldn't find the instructions on how to do so. Could you please guide me through the process or direct me to the relevant resources? I want to ensure that the event details are visible to all employees in a timely manner. If there are any specific guidelines or templates to follow, kindly let me know. Thank you for your assistance! Best regards, Alex Johnson",Medium,Communication,2024-10-28T18:47:28.242Z,alex.johnson@acme.co h7xrqbbrf,"Hi IT, Can I please get assistance with configuring Multi-Factor Authentication?","Hi IT, I'm having trouble setting up Multi-Factor Authentication. It seems there's a conflict between the corporate and third-party application methods. Could you help me resolve this manually?",Medium,Security,2024-10-28T18:47:27.011Z,user@acme.co k4tilwxa4,"Cloud Password Reset System Issue","I'm experiencing persistent issues with our enterprise cloud-based password reset system. The reset links intermittently fail to generate, which requires a detailed investigation. Could you please look into the email delivery settings and inspect the user account configurations?",High,Software,2024-10-28T18:47:39.950Z,user@acme.co q52r4sqo4,"Google Calendar Event Reminders Not Triggering","+ IT Team Hi IT Team, can you please assist with troubleshooting an issue where Google Calendar event reminders are not triggering on the desktop application despite correct settings and synchronization with the online account? Creating this ticket from IT ticket: https://acme.co/ithelp/tickets/12345 Issue: Google Calendar Reminders (Desktop Application)",Medium,Software,2024-10-28T18:47:41.746Z,user@acme.co ef77jwe5j,"New Hire Access Setup: Time Tracking System","Please assist with setting up access for the following new hire to the company's time tracking system. Ensure all necessary permissions are granted and provide any relevant instructions for first-time login. If there are any issues, please coordinate with HR for further details. New Hire: Alex Johnson Email: Alex.Johnson@acme.co Department: Marketing",Medium,Software,2024-10-28T18:47:41.721Z,it.support@acme.co 167dbg4x9,"Data Lake Ingestion Issues","Persistent issues with enterprise cloud-based data lake where specific data ingestion processes intermittently fail to complete. Requires detailed investigation and manual adjustment of ingestion pipeline configurations. Potential inspection of data source connectivity and transformation logic needed.",High,Infrastructure,2024-10-28T18:47:41.431Z,user@acme.co 2evw3m55s,"Workstation Security Alert: Software Conflict","Hi IT, I'm experiencing an issue with applying security configuration changes on my workstation. Despite following the ""Securing Your Workstation"" guidelines, I suspect there's a software conflict preventing the changes. Could you assist in investigating and resolving this? Thanks in advance, Alex Johnson",High,Security,2024-10-28T18:47:40.115Z,alex.johnson@acme.co oerncz5ja,"Zoom Account Setup Request","Hi Team, I hope this message finds you well! I'm in need of a Zoom account for upcoming client meetings. Could you please assist with the setup? Thanks a bunch! -- Jamie Lannister | Sales Manager, Corporate Acme Co (https://acme.co/) • Connect With Me (https://acme.co/jamie-lannister/connect)",Medium,Account,2024-10-28T18:47:40.418Z,jamie.lannister@acme.co inzyiujnw,"DBox Cloud Storage Access Request","Hi IT Team, Creating this ticket to document the access request for DBox Cloud Storage integration as per IT Ticket 30987!",Medium,Software,2024-10-28T18:47:40.503Z,jane.doe@acme.co mze54c612,"Access Request for Adobe Bridge","Hi, I need access to the Adobe Bridge Asset Management Tools for my upcoming project. Could someone from the IT team assist me with this request? Thank you! 😊 -- Alex Johnson | Creative Designer | He/Him Acme Co (https://acme.co/) • Help Center (https://acme.co/help) • Submit a ticket (https://acme.co/support)",Medium,Software,2024-10-28T18:47:42.354Z,alex.johnson@acme.co ol5ztau71,"Intermittent Inventory Sync Issues","Hey Team, I'm running into a bit of a snag with our cloud-based e-commerce platform. It seems like the product inventory updates are not consistently reflecting in the online store. This has been happening intermittently and it's causing quite a bit of confusion. I've tried manually adjusting the synchronization settings, but it doesn't seem to be a permanent fix. I'm wondering if there might be an issue with the integration with our warehouse management systems. Could you look into this for me? It's becoming a bit of a headache and any help would be greatly appreciated. Let me know if there's anything specific you need from my end to get this sorted out. Thanks a bunch! Best, Alex -- alex@acme.co",High,Software,2024-10-28T18:47:42.866Z,alex@acme.co g9rq8iigx,"j.smith@acme.co's Chat Transcripts Not Saving","The enterprise cloud-based customer support platform is experiencing issues where specific chat transcripts intermittently fail to save. This requires a detailed investigation and manual adjustment of chat logging settings, as well as a potential inspection of server-side storage configurations.",High,Software,2024-10-28T18:47:41.526Z,j.smith@acme.co 548a3pdct,"Workstation Security Configuration","Hi there! Could you please provide instructions on setting up automatic screen lock settings for my workstation?",Medium,Security,2024-10-28T18:47:53.375Z,user@acme.co x293mxkp5,"Alert: Persistent Slow Internet Connection on Workstation - john.doe@acme.co (john.doe@acme.co)","Notification from Acme IT Support Acme IT Support Image This Persistent Slow Internet Connection alert is to inform you that a specific workstation is experiencing slow internet speeds despite network-wide stability and correct configuration settings. The alert details include: Workstation: john.doe@acme.co (john.doe@acme.co) Suspected Issue: Hardware or Cable Date: Tue, Oct 10 2023 14:30 UTC Physical inspection is recommended to identify potential hardware or cable issues. Please schedule a visit with the IT support team for further assistance. Go to Support Details You have received this important update about your Acme network because you are the designated admin recipient for this alert type. You can turn off these alerts or change the email recipients in the Notifications section of the Admin Console. Acme Co 1234 Elm Street Springfield, IL 62701 -- You received this message because you are subscribed to the Acme IT Support group. To unsubscribe from this group and stop receiving emails from it, send an email to itsupport+unsubscribe@acme.co.",Medium,Network,2024-10-28T18:47:58.049Z,john.doe@acme.co idj5hl4zv,"Access Request for GMail & GDrive Services","Access to GMail & GDrive services granted.",Medium,Account,2024-10-28T18:47:53.376Z,johndoe@acme.co 0p6zcq186,"Enterprise Cloud Data Governance Issue","Hey IT! I'm experiencing persistent issues with our enterprise cloud-based data governance platform. The data lineage tracking intermittently fails to update, which requires a detailed investigation and manual adjustment of the lineage tracking configurations. Could you also inspect the data source integration settings? Thanks!",High,Software,2024-10-28T18:47:53.822Z,user123@acme.co wgqkkqzfw,"John Doe - Password Reset Instructions Request","Attention Acme IT, A request has been made for instructions on resetting a forgotten password for the company's customer support portal. Please review the information below and provide the necessary guidance to ensure access is restored. Transaction: ""Password Reset Request: John Doe"" Request ID: 12345abcde67890fghij Effective Date: 2024-09-15 Date and Time Completed: 2024-09-15T09:30:00.000-05:00 CST (Acme Server Time Zone) Most Recent Correction DateTime: 2024-09-15T10:00:00.000-05:00 CST (Acme Server Time Zone) Corrected from Effective Date: 2024-09-15 Worker: John Doe Worker Type: EE Email: john.doe@acme.co Portal: Customer Support Portal --------------------------------------------------------------- This email was generated from Acme ""acme - PROD"" on behalf of Acme HR. Please DO NOT REPLY to this email.",Medium,Account,2024-10-28T18:47:55.872Z,john.doe@acme.co 027xltnl6,"Access to Asana Task Tracker","Hello! Hoping to get access to the Asana Task Tracker. Jordan currently has access, and we'd love for me to have access as well so we can manage tasks efficiently even if one of us is out of office. Thanks!",Medium,Software,2024-10-28T18:47:55.015Z,alex@acme.co tywvbsemu,"Antivirus Software Configuration","Hi team! I'm reaching out for some guidance. (1) I've been trying to ensure my workstation is secure and need instructions on configuring the antivirus software settings properly. Could you provide a step-by-step guide? (2) Additionally, are there any specific settings you recommend enabling for optimal security? Thanks a lot! -- Jamie Lee | IT Coordinator | they/them",Medium,Security,2024-10-28T18:47:54.273Z,jamie.lee@acme.co xljo7q748,"Assistance Required for Troubleshooting Persistent Slow Internet Connection on Specific Workstation","Hi, I'm experiencing persistent slow internet connection on my workstation. Despite having the correct network configuration and a recent router firmware update, the speed remains inconsistent. I suspect there might be an issue with the Network Interface Card that needs a physical inspection. Could you please assist with this? Thank you for your help! -- Alex Johnson | IT Support Specialist Acme Co.",High,Network,2024-10-28T18:47:54.196Z,alex.johnson@acme.co 0mgy5bnab,"Email Synchronization Issues","Hello,\n\nI'm experiencing persistent issues with our enterprise cloud-based email client. Specific email folders intermittently fail to synchronize across my devices. This requires a detailed investigation and manual adjustment of synchronization settings. Could you also inspect the server-side folder mapping configurations?\n\nThanks,",Medium,Software,2024-10-28T18:47:53.885Z,john.doe@acme.co 3iclill17,"Instructions for Configuring VPN Access on New Laptop","Request for detailed instructions on setting up VPN access for secure remote connectivity on a new personal laptop.",Medium,RemoteWork,2024-10-28T18:47:54.950Z,jane.doe@acme.co rtnc7ys21,"Notification Delivery Issue: Enterprise Cloud App","The following user is experiencing intermittent notification delivery failures in our enterprise cloud-based application. Manual adjustments needed: 1. [Notification Settings](https://acme.co/notification-settings) 2. [External Messaging Integration](https://acme.co/messaging-integration) Verify if the integration with external messaging services is functioning correctly. If issues persist, please escalate to [Tech Support](https://acme.co/support) with details below for further investigation. User: John Doe Email: john.doe@acme.co Application: Enterprise Cloud App",High,Software,2024-10-28T18:48:09.031Z,john.doe@acme.co tbxt0zeiu,"Requesting instructions for remote desktop setup","Requesting instructions for setting up remote desktop access on my new personal desktop computer so that I can work efficiently from home.",Medium,RemoteWork,2024-10-28T18:48:07.637Z,johndoe@acme.co rwvi74u5m,"Re: [Acme IT] Re: Ticket #12345 - Data Visualization Platform Issue","This is a follow-up to your previous request #12345 ""Data Visualization Platform Issue"" Hi IT team, It seems I'm having persistent issues with our enterprise cloud-based data visualization platform. Specific chart types intermittently fail to render correctly, and it's requiring me to manually adjust chart configuration settings. I might also need to inspect data source compatibility. I spoke with @Alex Johnson and @Jamie Lee in Data Analytics, and they suggested reaching out to you for a detailed investigation. Can you assist? Thanks! Jordan",High,Software,2024-10-28T18:48:09.776Z,jordan.smith@acme.co w7lmyejab,"Access Request for Adobe Dreamweaver","![](https://ca.slack-edge.com/T02T2CNL7-U02T78PKRKJ-91e0ff3b09b9-48) **Alex Johnson ![:heads-down_1:](https://slack-imgs.com/?c=1&o1=gu&url=https%3A%2F%2Femoji.slack-edge.com%2FT02T2CNL7%2Fheads-down_1%2F803e5913ffc060cc.png)** 10:15 AM Hi!! I’m hoping you can help me out. I need access to Adobe Dreamweaver for a web design project, but I can't seem to find it in my applications. How can I get this set up? ![](https://ca.slack-edge.com/T02T2CNL7-U02C17MBC6N-4a4fccc528c5-48) **Jamie Lee** 10:20 AM Hey Alex! 10:20 How did this happen!! ![:sadblob:](https://emoji.slack-edge.com/T02T2CNL7/sadblob/50f1c82797fe7e9e.gif) * * * **New** ![](https://ca.slack-edge.com/T02T2CNL7-U02T78PKRKJ-91e0ff3b09b9-48) **Alex Johnson ![:heads-down_1:](https://slack-imgs.com/?c=1&o1=gu&url=https%3A%2F%2Femoji.slack-edge.com%2FT02T2CNL7%2Fheads-down_1%2F803e5913ffc060cc.png)** 10:22 AM Idk!!!!! I was sure it was installed. I checked the Creative Cloud app and it's not there. ![:eyes:](https://a.slack-edge.com/production-standard-emoji-assets/14.0/apple-small/1f440.png)**1** ![](https://ca.slack-edge.com/T02T2CNL7-U02C17MBC6N-4a4fccc528c5-48) **Jamie Lee** 10:25 AM hmm have you tried logging into the Adobe portal at [adobe.acme.co](https://adobe.acme.co) to see if it's available for download? (edited) ![](https://ca.slack-edge.com/T02T2CNL7-U02T78PKRKJ-91e0ff3b09b9-48) **Alex Johnson ![:heads-down_1:](https://slack-imgs.com/?c=1&o1=gu&url=https%3A%2F%2Femoji.slack-edge.com%2FT02T2CNL7%2Fheads-down_1%2F803e5913ffc060cc.png)** 10:27 AM Yes, I tried that but it says I don't have the right permissions. ![](https://ca.slack-edge.com/T02T2CNL7-U02C17MBC6N-4a4fccc528c5-48) **Jamie Lee** 10:30 AM Alright, let me check your account settings and see if I can grant you access. 10:30 Hang tight! ![](https://ca.slack-edge.com/T02T2CNL7-U02T78PKRKJ-91e0ff3b09b9-48) **Alex Johnson ![:heads-down_1:](https://slack-imgs.com/?c=1&o1=gu&url=https%3A%2F%2Femoji.slack-edge.com%2FT02T2CNL7%2Fheads-down_1%2F803e5913ffc060cc.png)** 10:32 AM Thanks so much! 10:32 I really need to get started on this project. ![:np:](https://emoji.slack-edge.com/T02T2CNL7/np/a6b77c0e7ffe8e18.gif)**1** ![](https://ca.slack-edge.com/T02T2CNL7-U02C17MBC6N-4a4fccc528c5-48) **Jamie Lee** 10:35 AM You should be good to go now. Try accessing it again! ![](https://ca.slack-edge.com/T02T2CNL7-U02T78PKRKJ-91e0ff3b09b9-48) **Alex Johnson ![:heads-down_1:](https://slack-imgs.com/?c=1&o1=gu&url=https%3A%2F%2Femoji.slack-edge.com%2FT02T2CNL7%2Fheads-down_1%2F803e5913ffc060cc.png)** 10:40 AM It works! You're a lifesaver! 10:40 Thank you so much! ![:np:](https://emoji.slack-edge.com/T02T2CNL7/np/a6b77c0e7ffe8e18.gif)**1** ![](https://ca.slack-edge.com/T02T2CNL7-U02C17MBC6N-4a4fccc528c5-48) **Jamie Lee** 10:42 AM ![:turtle-dance:](https://emoji.slack-edge.com/T02T2CNL7/turtle-dance/8307b0166494dd05.gif) 10:42 Let me know if you need anything else!",Medium,Software,2024-10-28T18:48:28.960Z,alex.johnson@acme.co 3v3h66jzs,"Voice Command Execution Issues in Cloud-Based System","Hey team! I've been having some trouble with our enterprise cloud-based voice recognition system. It seems like certain voice commands are intermittently failing to execute. I've tried adjusting the voice recognition settings manually, but the issue persists. Could it be something with the audio input configurations? :thinking_face: Should I continue tweaking the settings, or is there a specific troubleshooting step you recommend? Happy to follow any instructions you might have! :slightly_smiling_face:",Medium,Software,2024-10-28T18:48:08.700Z,user@acme.co pdpn89yda,"Re: [Acme IT] Re: Ticket #40789 - Cloud File Sharing Access Issues","This is a follow-up to your previous request #40789 ""Cloud File Sharing Access Issues"" Hello, I wanted to follow-up on this request as I'm currently experiencing intermittent access issues with specific shared links on our enterprise cloud-based file sharing platform. These links occasionally fail to grant access, and I have to manually adjust the link permissions. Could you please investigate this issue further and inspect the user access logs? Thanks, Alex",High,Software,2024-10-28T18:48:08.927Z,alex.jordan@acme.co tpbssbebq,"Issues with Cloud Data Migration Tool","Hello, I'm experiencing persistent issues with our enterprise cloud-based data migration tool. Specific data sets intermittently fail to transfer between our legacy and new systems. This requires a detailed investigation and manual adjustment of the migration settings. Could you please inspect the data mapping and transformation logic to resolve this?",High,Software,2024-10-28T18:48:07.781Z,jane.doe@acme.co lsi4237i5,"Hello, can you help me connect a third monitor?","Hello, can you help me connect a third monitor to my dual-monitor setup?",Medium,Hardware,2024-10-28T18:48:07.731Z,user@acme.co j5g3oz1hd,"Assistance Required for Configuring Multi-Monitor Setup","Hi IT, I'm having trouble extending my display across all monitors despite having the correct connections and display settings. I suspect there might be an issue with the graphics card or the cables that might need a physical inspection. Could someone assist me with this setup? Let me know if you need any more details. Thanks, Alex",Medium,Hardware,2024-10-28T18:48:09.842Z,alex.jones@acme.co j56jjq9az,"CRM Custom Report Generation Issues","Hello! Hope you are doing well. I'm experiencing persistent issues with our enterprise cloud-based CRM system where specific custom reports intermittently fail to generate. This requires a detailed investigation and manual adjustment of report configurations. Could you please look into this and also inspect the data source integration settings? Thanks! -- Alex Johnson | Senior Analyst, Customer Insights",High,Software,2024-10-28T18:48:08.569Z,alex.johnson@acme.co um3gy94fw,"Hello, I'm having issues with email signatures not displaying correctly in our cloud email client. Please help.","Hey @ITSupport, I've been experiencing persistent issues with our enterprise cloud-based email client where specific email signatures intermittently fail to display correctly. This requires me to manually adjust the signature settings each time. Could you please investigate this issue in detail? It might also be worth inspecting the email formatting and client compatibility. Thanks!",Medium,Software,2024-10-28T18:48:43.310Z,user@acme.co 5nnb0ihf1,"Configuring Out-of-Office Replies on Mobile","IT support, Could you please provide instructions on how to configure email account settings to enable automatic out-of-office replies on a mobile device? I need to ensure that my emails are properly managed while I'm away. Thanks, Alex Johnson | IT Manager Acme.co | Innovate with us (https://acme.co/careers) !",Medium,Software,2024-10-28T18:48:42.510Z,alex.johnson@acme.co 5pxtxnpck,"Assistance Required for Troubleshooting Persistent Slow Internet Connection on Specific Workstation","User reports inconsistent speed despite correct network configuration and recent router firmware update. Suspected network interface card issue needing manual inspection and replacement.",High,Network,2024-10-28T18:48:42.776Z,john.doe@acme.co hwlxnzm19,"Investigate Data Partitioning Issues in Cloud Warehouse","Hi IT, Can we look into the persistent issues with our enterprise cloud-based data warehouse? Specific data partitioning strategies are intermittently failing to optimize query performance. This requires a detailed investigation and possibly manual adjustment of the partitioning configurations. We might also need to inspect the data distribution patterns. Let me know when we can discuss this further. Thanks, Alex",High,Software,2024-10-28T18:48:43.271Z,alex@acme.co q4q9wz2h0,"Alert: Persistent UI Issues in Cloud Application - j.doe@acme.co","Notification from Acme Cloud Services Acme Cloud Services Image This Persistent UI Issues alert is to inform you that specific user interface elements in the enterprise cloud-based application are intermittently failing to respond to input, requiring detailed investigation. The alert details include: User: j.doe@acme.co By: Jane Doe User (jane.doe@acme.co) Date: Mon, Oct 16 2023 10:00 UTC Alert Center is not enabled for this issue. Alert Center can provide additional details, investigation options, and remediation recommendations. To enable, turn on alerts in the issue detail page. Go to Issue Details You have received this important update about your Acme Cloud Services account because you are the designated admin recipient for this alert type. You can turn off these alerts or change the email recipients in the Rules section of the Admin Console. Acme Co 1234 Elm Street Anytown, USA -- You received this message because you are subscribed to the Acme Groups ""IT Support"" group. To unsubscribe from this group and stop receiving emails from it, send an email to itsupport+unsubscribe@acme.co.",High,Software,2024-10-28T18:48:45.135Z,j.doe@acme.co j6q9lbv3a,"Translation System Language Pair Issue","Hi there! We're experiencing persistent issues with our enterprise cloud-based document translation system. Specific language pairs intermittently fail to translate accurately. Could you please investigate and adjust the translation engine settings? A detailed inspection of the language model configurations might be necessary. Thank you!",High,Software,2024-10-28T18:48:42.199Z,alyssa@acme.co z665wl7vr,"Urgent: Investigation Required for Backup Encryption Failures","Attention Acme IT, We have identified persistent issues with our enterprise cloud-based data backup system. Specific backup jobs are intermittently failing to encrypt data, necessitating a detailed investigation. Manual adjustments of encryption settings have been required, and there may be a need to inspect the backup software configurations. Transaction: ""Backup Job Failure: Encryption Error"" Backup System ID: 7f3a9b2c5d8e10012ef209d5b9cd0000 Incident Date: 2024-08-15 Time of Occurrence: 2024-08-15T14:22:45.123-07:00 PST (Server Time Zone) Affected System: Enterprise Cloud Backup Department: IT Infrastructure Primary Contact Email: it.support@acme.co --------------------------------------------------------------- This email was generated from the Acme Backup Monitoring System on behalf of Acme IT. Please DO NOT REPLY to this email.",High,Software,2024-10-28T18:48:45.275Z,it.support@acme.co j2sw9f8lj,"Re: [AUTOMATED EMAIL - DO NOT REPLY] Phishing Email Manual Review Required","Hi Team, A phishing email has slipped through our automated filters and was flagged as safe, but it contains suspicious links. Could someone manually review and escalate this? Thanks, Alex On Mon, Oct 16, 2023 at 10:15 AM Chris Johnson wrote: Important: Please DO NOT reply to this message; this inbox is not monitored. Hello Acme Co, Please review the attached email and investigate the suspicious links. If you have any questions or issues, please reply directly to the current email chain with your IT Security Coordinator, Jamie Lee. Best Regards, -- Chris Johnson IT Support Specialist chris.johnson@acme.co New York, NY 10001 www.acme.co CONFIDENTIAL: the information contained in this e-mail or any attachment hereto is subject to confidentiality protections and is private information intended for the use of the individual or entity named above only. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copy of this communication is prohibited. If you have received this communication in error, please notify us immediately by telephone at 212-555-0199 or reply by e-mail and delete or discard the message. -- Alex Turner | IT Analyst acme.co I alex.turner@acme.co 212.555.0187 Check out our latest updates! (https://acme.co/blog/category/updates)",High,Security,2024-10-28T18:48:45.672Z,alex.turner@acme.co ajpxpgk3x,"Assistance Required for Configuring Multi-Factor Authentication","<@UV4MZS0AZ> I'm having trouble setting up multi-factor authentication. It seems there's a misalignment between our corporate security policies and the third-party authentication app. I need help with a manual policy adjustment and some guidance to complete the setup.",High,Security,2024-10-28T18:48:43.024Z,user@acme.co sm1ul7d6s,"Access Request for GMeet & GChat Features","Hi team, We are looking to enable GMeet and GChat features for our team members who are currently unable to access these tools. Could you please assist in granting the necessary permissions or guide us on how to proceed? Your help in resolving this matter would be greatly appreciated. Thanks, Alex Johnson | IT Coordinator Acme Co (https://acme.co/) • New York",Medium,Software,2024-10-28T18:48:45.236Z,a.johnson@acme.co fnh4tztn8,"Intranet Access Troubleshooting","Hi team, I'm having trouble accessing specific internal resources on our intranet. It seems like there might be some browser compatibility issues, even though my network configuration and permissions are correct. Could you assist me with troubleshooting this? Thanks, Alex",Medium,Network,2024-10-28T18:48:57.672Z,alex@acme.co e1eyevqyf,"can you help?","Hi team, I noticed the T-Card Task Board is restricted. I am hoping you can help me. I need access to manage my tasks efficiently. Is there anything IT can do to grant me access to the T-Card Task Board please? I am hoping the business can accommodate this request to help me do my job better. Thank you -- Alex Johnson Project Management Book time with me (https://acme.co/alex-johnson/intro-call) 123-456-7890 Acme (https://acme.co/) Linkedin (https://www.linkedin.com/in/alex-johnson/)",Medium,Account,2024-10-28T18:48:55.571Z,alex.johnson@acme.co 2hzahu320,"Need help with email sorting on mobile","Hi team, I've been trying to configure my email account settings to automatically sort emails into folders on my mobile device, but I'm having some trouble. Could you please provide instructions on how to set this up? I need this sorted out as I'm often on the go and it would really help me stay organized. Thank you! Alex -- Alex Johnson | Marketing Specialist Acme Co (https://acme.co/) • New York, NY",Medium,Software,2024-10-28T18:48:55.142Z,alex.johnson@acme.co vl5kq4zjf,"Request for Access to Shared Network Drive","Hi, I recently got a new personal desktop computer and need instructions on how to access the shared network drive from it. Thank you, Alex",Medium,Network,2024-10-28T18:48:57.556Z,alex@acme.co pqbmfi7sl,"Access Request: DBox File Syncing Service","Notification from Acme IT Services Acme File Syncing Image This Access Request alert is to inform you that a request has been made to access the DBox File Syncing Service on your domain. The request details include: User: john.doe@acme.co Requested By: Service Account (it-service@acme.co) Date: Tue, Oct 10 2023 10:00 UTC Access Center is not enabled for this request. Access Center can provide additional details, investigation options, and approval recommendations. To enable, turn on access requests in the service detail page. Go to Service Details You have received this important update about your Acme File Syncing Service account because you are the designated admin recipient for this request type. You can turn off these alerts or change the email recipients in the Access section of the Admin Console. Acme Corporation 123 Innovation Drive Tech City, TX 75001 -- You received this message because you are subscribed to the Acme Groups ""IT Support"" group. To unsubscribe from this group and stop receiving emails from it, send an email to itsupport+unsubscribe@acme.co.",Medium,Account,2024-10-28T18:49:04.484Z,john.doe@acme.co z16jjqxrc,"Fwd: Access Issues for New Hire's Virtual Machines","Hi IT! Any insight into this? Not sure if this is an us thing or a them thing? ---------- Forwarded message --------- From: Alex Johnson Date: Mon, Oct 16, 2023 at 9:15 AM Subject: Re: Access Issues for New Hire's Virtual Machines To: Jamie Lee Hey Jamie, Just wanted to notify you that the virtual.machines@acme.co is not allowing access despite following the ""New Hire 101 FAQ"" guidelines and using the correct credentials. I was trying to connect to the department-specific virtual machines as instructed, but it seems like there's a block. Any who just wanted to point that out. Thanks in advance. Alex On Fri, Oct 13, 2023 at 3:45 PM Jamie Lee wrote: Hey Team! Your start date is just around the corner and we’re sure you have plenty of questions about your first day! If you haven't received it already, our IT department will be sending login instructions and credentials to you in time for your start date (usually by Sunday). Some expectations + reminders: * On your first day, you will need to sign in to your computer by 8:00am local time to get set up before orientation begins. Follow the instructions IT will email you regarding login instructions and credentials. If you have not received your laptop by Monday, no worries! You can still do all of this on your personal device until your laptop arrives. * Your first week will include live sessions via Zoom. The Zoom link for all sessions can be found directly on your calendar. Once we wrap up with our presentations, you will be instructed to complete our online self-guided new hire learning plan through Lessonly. You will find it in your enrolled courses on your home page. * Many of you have already received your laptops (YAY!). If you have not received your laptop yet, you should receive it through FedEx overnight shipping by your start date. If there is a delay with FedEx for any reason, you will still be able to access the Zoom session, as well as your Acme email alias, during Orientation via your personal device. * You’ll be added to all onboarding events for week 1 the Sunday or Monday morning before your start date. Due to the timing of your OKTA credentials + security concerns, we are limited in adding you to these items before OKTA activation. * We’ll dive into all the details of your perks + stipends during week 1. Please do NOT purchase any office supplies or home office essentials prior to receiving your stipend information. Acme will not reimburse you for these expenses. * Order your new hire welcome kit!! 1. Visit our store (https://stores.kotisdesign.com/acmestarterkit) . 2. Please select if you would like a unisex size kit OR a fitted size kit (limit ONE kit per new hire) 3. Choose your t-shirt size from the drop down and enter your desired shipping address to receive your Acme Starter kit 4. Please select UPS NDA Saver at checkout! Once your order is approved by our team, it will be on its way to you! Please do not share this website with anyone else, including your manager. We are so excited to have you and can’t wait to meet you! If you have any questions or concerns, please feel free to contact us at onboarding@acme.co. Thanks and Welcome to Acme! See you on Day 1! -- 👋 Wifi High Five! Jamie Lee | Senior Onboarding Program Manager Acme (http://www.acme.co) ● New York, NY ● She/Her/Hers -- 👋 Wifi High Five! Jamie Lee | Senior Onboarding Program Manager Acme (http://www.acme.co) ● New York, NY ● She/Her/Hers",High,Software,2024-10-28T18:49:16.908Z,alex.johnson@acme.co cg845s4tj,"Cloud Application Workflow Issue","User roles in our enterprise cloud app intermittently fail to trigger workflow automations. Needs detailed investigation and manual adjustment of role-based configurations. Possible inspection of external system integrations required.",High,Software,2024-10-28T18:48:54.701Z,user@acme.co 77ypvrh8i,"Configuring SFTP Access for New Hire","Hi team, We've encountered an issue with setting up SFTP access for our new hire, Jamie Lannister. Despite following the ""New Hire 101 FAQ"" guidelines and ensuring the correct credentials are input, Jamie is unable to authenticate. Creating this request to resolve the authentication issue and ensure access is granted as soon as possible.",High,Account,2024-10-28T18:48:58.092Z,jamie.lannister@acme.co gxmz0sfiz,"Instructions for Email Archiving on Mobile","Hi IT Team, I hope this message finds you well. I am reaching out to request assistance with configuring email account settings to enable automatic email archiving on my mobile device. Please see additional information below: * Device: iPhone 12 * Operating System: iOS 15.4 * Email Client: Outlook Mobile * Email Account: john.doe@acme.co For reference, please see the user guide here [https://support.acme.co/mobile-email-setup]. Next Steps * Provide step-by-step instructions for setting up automatic email archiving. * Confirm if any additional apps or permissions are required. Thanks, John Doe",Medium,Software,2024-10-28T18:48:59.634Z,john.doe@acme.co 6ugmt5za4,"Access Request for Asana Project Templates","Please grant access to @Alex Johnson for the following Asana project templates: Marketing Campaigns, Product Launch, and Team Meetings. Ensure that the permissions allow for editing and template duplication.",Medium,Software,2024-10-28T18:48:58.001Z,alex.johnson@acme.co nxbv33gdq,"Request for Multi-Factor Authentication Setup Instructions","I need instructions on setting up multi-factor authentication for accessing the company's internal knowledge base. Please guide me through the process.",Medium,Security,2024-10-28T18:49:26.418Z,john.doe@acme.co f5evy0b7x,"Mobile Email Filtering Setup","Hi IT Team, I'm reaching out to get some guidance on setting up automatic email filtering on my mobile device. Could you provide step-by-step instructions? Thanks!",Medium,Software,2024-10-28T18:49:26.138Z,jane.doe@acme.co drx3va167,"Audit trail for Productiv AppCenter request for Adobe Dimension 3D Design Tools","Audit trail details. Request details: Requester email: j.doe@acme.co Requester name: John Doe Requester department: Design Application requested: Adobe Dimension 3D Design Tools License requested: Full Access Request submitted at: 2024-10-12T09:45:00-07:00 Request note: Ready to create stunning 3D visuals! :) Fulfillment details: Fulfillment channel: okta Executed at: 2024-10-12T09:46:30-07:00",Medium,Software,2024-10-28T18:49:28.852Z,j.doe@acme.co 3ykbouism,"Intermittent File Locking Issue in Document Management System","Hey IT team, I'm experiencing persistent issues with our enterprise cloud-based document management system. The document check-in/check-out functionality intermittently fails to lock files, which is causing some confusion and potential data integrity issues. Could you please investigate this and possibly adjust the file locking settings? It might also be worth inspecting the user access logs to see if there's anything unusual. Thanks, Alex",High,Software,2024-10-28T18:49:27.932Z,alex.jordan@acme.co lnr0ggbo4,"Alert: Workflow Execution Failure - Enterprise Cloud Platform","Notification from Acme Cloud Services Acme Cloud Platform Image This Workflow Execution Failure alert is to inform you that specific data transformation workflows have intermittently failed to execute due to suspected complex data schema mismatches. The alert details include: Workflow: Data Transformation Workflow #42 By: Service Account (it-service@acme.co) Date: Wed, Nov 15 2023 14:30 UTC Alert Center is not enabled for this rule. Alert Center can provide additional details, investigation options, and remediation recommendations. To enable, turn on alerts in the rule detail page. Go to Rule Details You have received this important update about your Acme Cloud Platform account because you are the designated admin recipient for this alert type. You can turn off these alerts or change the email recipients in the Rules section of the Admin Console. Acme LLC 123 Innovation Drive Tech City, TC 12345 -- You received this message because you are subscribed to the Acme Groups ""Cloud Operations"" group. To unsubscribe from this group and stop receiving emails from it, send an email to cloudops+unsubscribe@acme.co.",High,Software,2024-10-28T18:49:30.303Z,j.doe@acme.co na1j5af77,"Creating a New Google Calendar for Team Deadlines","Hello IT Team, I hope this message finds you well. I'm reaching out to request assistance with setting up a new Google Calendar specifically for tracking our team's project deadlines. Could you please provide detailed instructions on how to create and share this calendar with the team? We aim to have this ready by the end of the week to ensure everyone is aligned on upcoming deadlines. If there are any specific permissions or settings we need to be aware of, please include those as well. Let me know if there's anything else you need from my side. Thank you for your support! -- Alex | Project Coordinator Acme Co.",Medium,Software,2024-10-28T18:49:28.491Z,alex.project@acme.co fzuhv1t3r,"Intermittent Authentication Failures in Cloud App","Hello IT Team, I'm experiencing persistent issues with our enterprise cloud-based application. Specifically, my authentication attempts intermittently fail, and I suspect it might be due to complex session management errors. This requires a detailed investigation and possibly manual adjustment of session handling configurations. Could you also inspect the server-side session storage? Thanks!",High,Software,2024-10-28T18:49:27.420Z,user@acme.co ivnmhhmir,"Request Access to T-List Task Organizer","Hi team, Could you please grant me access to the T-List Task Organizer? I need this access to manage my tasks efficiently for the upcoming project deadlines. Thank you! Jane",Medium,Software,2024-10-28T18:49:26.267Z,jane.doe@acme.co rt1ynhnzn,"API Rate Limit Exceeded in Cloud Application","Persistent issues with API rate limits being intermittently exceeded in our enterprise cloud-based application, requiring detailed investigation and manual adjustment of API usage patterns.",High,Software,2024-10-28T18:49:26.452Z,alex.jordan@acme.co 2ny2y222d,"Geospatial Data Layer Rendering Issue","User experiencing persistent issues with enterprise cloud-based data visualization platform where specific geospatial data layers intermittently fail to render, requiring detailed investigation and manual adjustment of geospatial data configurations and potential inspection of map rendering settings.",High,Software,2024-10-28T18:49:26.847Z,user@acme.co rfg2pqwqg,"Cloud App Login Logs Issue","Experiencing issues with our enterprise cloud app. User access logs intermittently fail to capture login attempts. Need detailed investigation and manual adjustment of logging configurations. Please inspect server-side log processing workflows.",High,Software,2024-10-28T18:49:38.764Z,jane.doe@acme.co yyw9bykny,"Access Request for DBox Business Account Integration","Access request details.",Medium,Account,2024-10-28T18:49:38.310Z,alex.smith@acme.co lcpmj7oqa,"Persistent Display Issues with Cloud Application","Hello IT Team, I'm experiencing persistent issues with our enterprise cloud-based application. Specific user interface elements intermittently fail to display correctly on my high-resolution monitor. This requires me to manually adjust display settings frequently. Could you please investigate this issue and check the application's compatibility with high-DPI scaling? Thanks!",High,Software,2024-10-28T18:49:39.310Z,user123@acme.co 80pfxnoo5,"Asana Task Scheduling Feature Access","I can't access the task scheduling feature in Asana. Can I get access to this feature, please?",Medium,Software,2024-10-28T18:49:38.694Z,jane.doe@acme.co il7fw6is3,"Instructions for Resolving VPN Disconnection Issues on Company Laptop","Guidance needed on troubleshooting frequent VPN disconnections.",Medium,Network,2024-10-28T18:49:38.320Z,j.doe@acme.co qt28t6s42,"Persistent Issues with Cloud Data Integration Platform","Intermittent failure of real-time data streams processing.",High,Software,2024-10-28T18:49:38.437Z,alex.jordan@acme.co asvwgq9db,"Access Request for MS Teams and OneDrive Integration","Hi IT Team! I'm looking to integrate MS Teams with OneDrive for seamless file sharing and collaboration. However, I don't seem to have the necessary permissions to set up the integration. Could you please assist in granting the required access or guide me through the process? Thanks!",Medium,Software,2024-10-28T18:49:39.330Z,jane.doe@acme.co cg6f0mvu7,"Instructions for Setting Up Remote Desktop Access","Hi Team, Acme IT has prepared a guide for setting up remote desktop access on your new personal laptop. To begin, please visit http://acme.co/remote-setup and follow the step-by-step instructions provided. If you encounter any issues or have questions, feel free to reach out to IT@acme.co. Thanks! -Acme IT",Medium,RemoteWork,2024-10-28T18:49:39.624Z,john.doe@acme.co bx6f5u44n,"Assistance Required for Troubleshooting Office Printer","Our office printer is experiencing frequent paper jams despite following the correct paper loading and maintenance procedures. We need assistance to troubleshoot and resolve this issue to ensure smooth printing operations.",Medium,Hardware,2024-10-28T18:49:38.688Z,jane.doe@acme.co y6o0npjtn,"Access Request for GSheets & GSlides Tools","Requesting access to GSheets & GSlides tools.",Medium,Software,2024-10-28T18:49:38.469Z,jane.doe@acme.co o2113n3ic,"Alert: User Profile Settings Intermittently Failing to Save - Alex Johnson (alex.j@acme.co)","Notification from Acme Cloud Services Acme Cloud Services Image This User Profile Settings alert is to inform you that a user is experiencing persistent issues with their profile settings intermittently failing to save. The alert details include: User: Alex Johnson (alex.j@acme.co) By: System Admin (sysadmin@acme.co) Date: Mon, Oct 16 2023 14:00 UTC Alert Center is not enabled for this rule. Alert Center can provide additional details, investigation options, and remediation recommendations. To enable, turn on alerts in the rule detail page. Go to Rule Details You have received this important update about your Acme Cloud Services account because you are the designated admin recipient for this alert type. You can turn off these alerts or change the email recipients in the Rules section of the Admin Console. Acme Co 1234 Elm Street Springfield, IL 62701 -- You received this message because you are subscribed to the Acme Groups ""IT Support"" group. To unsubscribe from this group and stop receiving emails from it, send an email to itsupport+unsubscribe@acme.co.",High,Software,2024-10-28T18:50:14.898Z,alex.j@acme.co kirve7rlg,"Phishing Email Investigation and Escalation Needed","Hello IT Superstars, We've encountered a phishing email that slipped through our spam filters and landed in a user's inbox. Could you assist in investigating this issue and escalate it for a manual review? Your expertise in handling such matters is greatly appreciated. My best, Alex",High,Security,2024-10-28T18:50:10.204Z,alex.jones@acme.co cruere8ts,"Alert: Export Failure - Enterprise Cloud App (user@acme.co)","Notification from Acme Cloud Services Acme Cloud Services Image This Export Failure alert is to inform you that a user is experiencing persistent issues with exporting reports to PDF format in your enterprise cloud-based application. The alert details include: User: user@acme.co (user@acme.co) Issue: Intermittent failure to export user-generated reports to PDF Date: Wed, Nov 15 2023 14:30 UTC Detailed investigation and manual adjustment of export settings may be required. Additionally, inspection of server-side processing workflows is recommended to identify potential causes. Go to Export Settings You have received this important update about your Acme Cloud Services account because you are the designated admin recipient for this alert type. You can turn off these alerts or change the email recipients in the Notifications section of the Admin Console. Acme LLC 123 Innovation Drive Tech City, TC 12345 -- You received this message because you are subscribed to the Acme Groups ""Cloud Support"" group. To unsubscribe from this group and stop receiving emails from it, send an email to cloudsupport+unsubscribe@acme.co.",High,Software,2024-10-28T18:50:14.727Z,user@acme.co dbq0oz6bu,"Re: Access Issue: Cloud Application Synchronization","Confirming the synchronization settings have been manually adjusted and are now functioning correctly. Thanks, On Mon, Oct 16, 2023 at 10:15 AM Acme IT Support wrote: Hi Team, Alex Johnson is experiencing persistent issues with their access permissions in the enterprise cloud-based application. The permissions intermittently fail to synchronize with the external identity provider, causing disruptions. A detailed investigation and manual adjustment of the synchronization settings are required. Additionally, a review of the identity provider integration configurations might be necessary. To resolve this, please ensure the synchronization settings are manually adjusted and confirm the integration configurations are correct. If further assistance is needed, contact IT at the IT Help Center (https://acme.co/it-help) or by emailing IT@acme.co. Thank you, Acme IT Support -- Alex Johnson | Senior Analyst Acme Co (https://acme.co/) • New York, NY",High,Software,2024-10-28T18:50:14.275Z,alex.johnson@acme.co hwvaglmtw,"Password Reset Assistance Needed: Two-Factor Authentication Device Malfunction","Password reset assistance request",High,Account,2024-10-28T18:50:09.096Z,user@acme.co 9f0mw3p93,"Alert: Access Issue - Shared Network Drive (john.doe@acme.co)","Notification from Acme Network Services Acme Network Image This Access Issue alert is to inform you that a user reported an inability to access specific subfolders on a shared network drive due to a suspected network path configuration error, despite correct permissions and mapping settings. The alert details include: User: John Doe (john.doe@acme.co) Date: Wed, Oct 25 2023 10:30 UTC Network Path: \\acme\shared\project\subfolder Network Services is not enabled for this rule. Network Services can provide additional details, investigation options, and remediation recommendations. To enable, turn on alerts in the network settings page. Go to Network Settings You have received this important update about your network access because you are the designated admin recipient for this alert type. You can turn off these alerts or change the email recipients in the Network section of the Admin Console. Acme Co 1234 Elm Street Springfield, IL 62701 -- You received this message because you are subscribed to the Acme Co ""Network Support"" group. To unsubscribe from this group and stop receiving emails from it, send an email to network+unsubscribe@acme.co.",Medium,Network,2024-10-28T18:50:15.400Z,john.doe@acme.co i6p2n4km3,"JIRA Task Assignment Feature Access Request","Hey IT team! You guys wouldn’t happen to know how I can get access to the JIRA Task Assignment feature, would you?",Medium,Software,2024-10-28T18:50:09.076Z,user@acme.co y655s5pjx,"Fwd: Notification Trigger Issue","Hello IT Support, I've been experiencing persistent issues with our enterprise cloud-based application where specific user notifications intermittently fail to trigger. I suspect there might be complex event handling errors involved. Could you please investigate this and manually adjust the notification configurations? Additionally, an inspection of the server-side event processing workflows might be necessary. Thank you! Alex ---------- Forwarded message --------- From: Jamie Smith Date: Mon, Oct 16, 2023 at 9:15 AM Subject: Notification Trigger Issue To: Alex Johnson Cc: Taylor Brown , Jordan Lee Hi Alex, I noticed that some notifications aren't being sent as expected. This has been happening intermittently and seems to be related to event handling. Could you look into this? Jamie Smith Product Management Acme Co. 555.123.4567 ""Innovate, Integrate, Motivate""",High,Software,2024-10-28T18:50:14.612Z,alex.johnson@acme.co ld97pw80e,"Assistance Required for Configuring New Hire's Access to Email Lists","Hey IT Team, I hope you're doing well! I'm reaching out because our new hire is having trouble receiving emails from department-specific distribution lists. They've followed the ""New Hire 101 FAQ"" guidelines and have set up their email correctly, but still aren't receiving group emails. Could you please assist with this? It would be great if you could check if their email is properly added to the necessary lists or if there's any other configuration needed. Thank you for your help! If you need any more information, feel free to ask. Best regards, Alex Johnson",Medium,Communication,2024-10-28T18:50:11.490Z,alex.johnson@acme.co ej02luexw,"Access Request for DBox Admin Console","I need access to the DBox Admin Console to manage user permissions and settings. Please grant the necessary access rights.",Medium,Account,2024-10-28T18:50:09.711Z,jane.doe@acme.co