Persistent Issues with Biometric Authentication System
User experiencing persistent issues with biometric authentication system failing to recognize fingerprints, requiring detailed investigation and manual recalibration of the fingerprint scanner hardware and software settings. Request details: Requester email: jane.doe@acme.co Requester name: Jane Doe Requester department: IT Support Application affected: Biometric Authentication System Issue reported at: 2024-05-06T10:30:00-07:00 Request note: System fails to recognize fingerprints consistently, affecting user access. Manual recalibration needed for both hardware and software settings. Request review details: Reviewed by: john.smith@acme.co Reviewed at: 2024-05-06T11:00:00-07:00 Review status: PENDING Fulfillment details: Fulfillment channel: in-person support Executed at: 2024-05-06T11:30:00-07:00