Assistance Required for Configuring New Hire's Access to Secure Internal Portal
Dear IT Support Team: Assistance Required for Configuring New Hire's Access to Secure Internal Portal: User Unable to Authenticate Despite Correct Credentials and Following "New Hire 101 FAQ" Guidelines. Account Name: John Doe User ID: JDoe123 Description: New hire access configuration Owner Full Name: Jane Smith Status Category: Access Issue Status: Pending Resolution Access Request Date: 10/15/2023 9:00 AM Total Access Value: N/A Click on the link below to access the Portal: Secure Internal Portal (https://acme.co/secure-portal) Access Request ID: a5N8X0000005xyz Access User ID: 0052M000009PiXY Access Request Status: Notified Access Request Date: 10/15/2023 9:00 AM Access Request Assigned To: IT Support Access Request Comments: (User Type = Employee) Access Request Approver Comments: Notified - System Info - Notified User: IT Support 2023-10-15 09:00:00-0400 Access Approvals: | Step Name | Approval Status | Date | Assigned To | Depends On | Actual Approver | Approver Comments | | IT Review | Pending | 10/15/2023 9:00 AM | Jane Smith | | Jane Smith | Pending - Jane Smith 2023-10-15 09:00:00-0400 | | IT Review | Not Submitted | | Security | | | | | IT Review | Not Submitted | | IT Support | | | | Reassigned - John Doe Info - Reassigned to Jane Smith 2023-10-15 08:55:00-0400 |