Intermittent Notification Failures in Cloud Support Platform
Hi IT Team! I'm experiencing persistent issues with our enterprise cloud-based customer support platform. Ticket notifications are intermittently failing to send to the assigned agents, which is causing delays in response times. I've tried adjusting the notification settings manually, but the problem persists. It seems like there might be an issue with the email server integration. Could you please investigate this matter? Let me know if you need any additional information from my side. Thanks a ton for looking into this! Cheers, Alex