Access Issue with Internal File Server
3:15 PM

**John Doe ![:file_folder:](https://slack-imgs.com/?c=1&o1=gu&url=https%3A%2F%2Fa.slack-edge.com%2Fproduction-standard-emoji-assets%2F14.0%2Fapple-large%2F1f4c1.png)**

Hi IT Team, hope you're all doing well! I'm encountering a bit of a snag and was hoping you could assist or point me in the right direction. I'm unable to access a specific internal file server, and I suspect it might be due to a complex Active Directory group policy misconfiguration. It seems like the group policy settings and user permissions might need a detailed investigation and manual adjustment. Could you please help me out with this? I need access to the server to complete a project that's due soon. Thanks a bunch!

3:20 PM

**IT Support ![:computer:](https://slack-imgs.com/?c=1&o1=gu&url=https%3A%2F%2Femoji.slack-edge.com%2FT02T2CNL7%2Fcomputer%2Ff3b8f1a2e3.png)**

Hey John, thanks for reaching out! Sorry to hear about the access issue. We can definitely look into this for you. For us to proceed, could you please provide the exact error message you're receiving when trying to access the server? This will help us pinpoint the problem more efficiently. Let us know if you have any questions!