ID,Resume_str,Resume_html,Category
25839123," SALES ASSOCIATE Summary Motivated student seeking entry-level position. Friendly, outgoing and energetic team player with hard-working and driven nature. Experience 01/2016 Sales Associate Company Name － City , State Provided high-quality customer service to optimize customer purchasing and payment process. Initiated inventory control measures to sustain stock levels, and helped to order new inventories. Educated customers on available product options to meet and exceed customer service experience. Investigated and resolved customer complaints or issues to strengthen store reputation and grow customer retention. 01/2014 to 01/2015 Cafe Attendant Company Name － City , State Maintained high standards of customer service during high-volume, fast-paced operations. Consistently provided friendly guest service and heartfelt hospitality. Promptly and empathetically handled guest concerns and complaints. Demonstrated integrity and honesty while interacting with guests, team members and managers. Greeted customers and provided excellent customer service. 01/2013 to 01/2014 Food Prep Company Name － City , State Responsible for the production and plating of desserts. Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock. Helped with preparation, set-up, and service for catering events. Spoke with patrons to ensure satisfaction with food and service. Prepared food items. Education 2016 High School Diploma Manchester Central High School － City , State Sociology and Justice Studies University of New Hampshire － City , State Sociology and Justice Studies Skills Great communication skills, excellent customer service, customer service experience, Customer service, fast, focus, inventory control, Multi-tasking, purchasing, quality ","
SALES ASSOCIATE
Summary
Motivated student seeking entry-level position. Friendly, outgoing and energetic team player with hard-working and driven nature.
Experience
01/2016
Sales Associate Company Name － City , State
Provided high-quality customer service to optimize customer purchasing and payment process.
Initiated inventory control measures to sustain stock levels, and helped to order new inventories.
Educated customers on available product options to meet and exceed customer service experience.
Investigated and resolved customer complaints or issues to strengthen store reputation and grow customer retention.
01/2014 to 01/2015
Cafe Attendant Company Name － City , State
Maintained high standards of customer service during high-volume, fast-paced operations.
Consistently provided friendly guest service and heartfelt hospitality.
Promptly and empathetically handled guest concerns and complaints.
Demonstrated integrity and honesty while interacting with guests, team members and managers.
Greeted customers and provided excellent customer service.
01/2013 to 01/2014
Food Prep Company Name － City , State
Responsible for the production and plating of desserts.
Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
Helped with preparation, set-up, and service for catering events.
Spoke with patrons to ensure satisfaction with food and service.
Prepared food items.
Education
2016
High School Diploma Manchester Central High School － City , State
Sociology and Justice Studies University of New Hampshire － City , State Sociology and Justice Studies
Skills
Great communication skills, excellent customer service, customer service experience, Customer service, fast, focus, inventory control, Multi-tasking, purchasing, quality
",SALES
16507693," BUDGET ANALYST SERIES 0560 Summary Accounting Skills   Knowledge of automate financial/accounting systems in order to manage fiscal date and ensure system performance. Knowledge of system analysis techniques and procedures. Ability to interpret accounting related rulings, regulations, directives and bulletins to develop sound conclusions, recommendations and applications to specific inquires and situations. Flexible Budget Analyst who adapts seamlessly to constantly evolving accounting processes and technologies. Ability to communicate verbally and in writing in order to develop and deliver presentations, briefings and/ or training sessions. Highlights Budget analysis Cost Benefit Analysis (CBAs) Accurate forecasting Financial reporting expert Calm under pressure Sound judgment Staff training Self-motivated professional Experience Budget Analyst Series 0560 Jul 2007 to Current Company Name － City , State (This is a federal job) Hours per week: 40 Pay Plan: GS Grade: 11/12 Subject Matter expert, researching, developing and executing the Franchise Fund budget in excess of 28.6 million dollars. Give sound conclusion when developing and executing yearly business plan by, conducting research, assembling and analyzing facts to set customer rates and providing cost for expenditures. Provide monthly budget briefings to department heads on monthly expenditures, workload counts and make recommendations for any changes or adjustment. Handle complex issues on unknown budget requirements, providing in-depth evaluations and provide executive leadership team assistance in making sound business decisions. Manage the following accounts. Payroll, staffing supplies, equipment, travel. rent and communications, depreciation and contractual services for current fiscal year and out-years. Subject matter expert in managing fund control points and obligating funds as needed to meet budgetary requirements, in accordance with franchise funds and government-wide fiscal dept collection, procedures, standards, regulations and policies. Process all financial documents in the Integrated Funds Distribution Control Point (IFCAP) system. Review, analyze and reconcile fund expenditures with in control points on a regular basis, to ensure proper use of funds in other areas. Ensure overall expenditures never exceed overall budget authority causing an anti-deficiency. Compile, analyze and prepare monthly, quarterly and annual budget reports by using eh the Financial Management System (FMS). For the executive leadership team, perform studies to provide analysis and evidence of trend estimates for long and short range budgetary and other financial planning and training. Prepare yearly service level agreements for services provided to other agencies and ensure appropriate billing for monthly invoices. Process the Revenue, General Ledger, Cumulative and Recurring Stats reports monthly. Serve as the Contractor Officer Representative (COR) ensuring compliance with federal procurement laws, regulations and policies. Oversee, review and process procurement request. Provide market research, Performance Work Statement (PWS), Statement of Work (SOW) and approve IT acquisition requests. Upload all required documents into the Virtual Office of Acquisition (VOA) system. Work with assigned contracting specialist to revise, gather and provide additional documents and information until package is actionable. Communicate with different departments on a monthly basis with various GS levels, to certify the accuracy or inform them of the monthly contract invoices. Prepared bulletins, circulars and delegations to provide instructions and guidance on procedural policies. July 2007-August 2013 Serve as the Public Affairs Officer on department-wide issues. Serve as the Continuity of Operations Planning Coordinator (COOP), developing and updating the plan in accordance with current department objectives. Team Lead on the Personal Identity Verification (PIV) system. Provide floor access to incoming employees, contractor and visitors. Purchase supplies and equipment. Reconcile monthly visa statement. GSA Liaison updating space as needed, report tenant issues and work with a team on move projects. Build professional relationships with stakeholders, Veterans Benefits Administration (VBA), Veterans Health Administration (VHA). Served as backup HR Liaison. (2007-2013) Serves as the timekeeping backup. Supervisor: Curtis Savstrom (612)970-5362 Debt Management Specialist Series: 0501 Sep 2002 to Jul 2007 Company Name － City , State (This is a federal job) Hours per week: 40 Pay Plan: GS Grade: 7/9 Provided Debt Management services related to Veterinary Services (VS) and miscellaneous accounts. Worked with the Foundation Financial Information System (FFIS), managing accounts by using different tables within the system to ensure payments were posted correctly and waived any necessary penalties or interest. Researched and modified any misapplied payments. Utilized the User Fee Systems (UFS), entering data on new customers and putting accounts on hold. Pulled reports in BRIO/National Finance Warehouse (FDW), to compile a weekly collection report and to research misapplied checks. Utilized the Investigative Enforcement System (IES) tracking system to review accounts and post payments. Analyzed financial statements measuring strengths and weaknesses of potential accounts, evaluated degree of risk in marginal situations. Initiated all referrals to collection agencies, resolved disputes, errors, and inquiries related to referrals. Provided and reviewed financial disclosures to customers regarding outstanding delinquencies. Reviewed and analyzed reports insuring problems, disputes, and errors discovered were corrected and follow up on those not corrected or paid. Organized training materials and participated in projects and activities to determine better methods and tools for performing Debt Management activities. Contacted customers defining account discrepancies, payment plans, and review of Civil Penalty legal dockets. Communicated with the IES team via email and telephone. Supervisor: David Santelman (612) 336-3271 Budget Analyst Series 0560 Sep 1994 to Sep 2002 Company Name － City , State (This is a federal job) Hours per week: 40 Pay Plan: GS Grade: 9 Assisted in the formulation of budget requirements for an annual budget in excess of 1.9 million dollars. Constructed quarterly estimates of allotment requirements. Prepared execution and midyear review of budget, to analyze additional funding needs or identify excess funds. Analyzed status of funds to ensure all obligations were up to date, to ensure funds were obligated timely. Processed all financial documents into the database commitment accounting system (DCAS), for obligations into Stanfins. Received and reconciled obligation reports from Stanfins for all accounts. Certified fund availability on miscellaneous financial documents such as DD1610, SF1164, SF1034. Interpreted guidance from higher headquarters, disseminated guidance and direction to staff heads and coordinated installations. Reviewed all financial documents for accuracy of fiscal code, element resource and accounting processing codes (APC). Verified all financial documents in a timely manner, returning any undisbursed funds to the appropriate program. Reprogrammed excess funds as necessary to maximize expenditures. Established policy and guidelines for year end procedures ensuring all funding demands were achieved. Retained funds as necessary using miscellaneous obligation document form DD2406, and allocated expenditures forthcoming. Initiated, prepared and processed military Interdepartmental Purchase Request. Prepared, processed and approved all contracts. Supervised one full time employee. Was the Agency Program Director of Government credit card program. Issued cards, monitored accounts, and closed accounts as necessary. Utilized various regulations, such as Army Recruiting, Dept of the Army, and Department of Defense for Finance and Accounting. Conducted person to person briefings to incoming soldiers. Conducted weekly briefings to the Commander and six Company Commanders on delinquent card holders. Lead presentations to the higher Headquarters General Officer on status of funds, civilian training, and delinquent government visa accounts. Supervisor: Major Jeffrey Glynn Budget Technician Series 0503 Nov 1992 to Nov 1994 Company Name － City , State (This is a federal job) Hours per week: 40 Pay Plan: GS Grade: 5 Maintained document control logs, to comply with requirements of the Department of the Army regulations for a three state area. Prepared automated transmittal letters on a weekly basis for travel orders and account payable items. Prepared travel orders (DD1610) and Transportation requests in a timely manner to provide field personnel necessary documentation prior to travel. Posted Commitments to DCAS. Reviewed non-stock fund orders, and payables listing within three days of receipt. Processed voucher payments, within seven days of receipt to ensure prompt payments to vendors, in compliance with the Prompt Payment Act. Assured bus tickets for applicants were processed and files reconciled in a timely manner. Assisted Budget and Accounting Technician in annual planning and development of operating budget. Reconciled and prepared all invoices for payment of Blanket Purchase Agreements. Maintained MARKS Filing System in accordance with AR 25-20. Typed correspondence as required. Supervisor: Constance Weis Affiliations 2015-2016 Federal Outreach Leadership Development (FOLD) Program Skills (Microsoft Office) Word/Outlook/ Excel/Power Point Education High School Diploma 1983 Southeast High School － City , State , USA Awards Performance awards: 2008/2009/2010/2011/2012/2013/2014/2015 Time off award: 2004 (8 hours), 2005 (2 hours) Spot award: 2005 End of year award: 2005 Cash awards for Superior Service: March/October 1995 Cash awards for Superior Service: 1996/1997/1998/1999/2000/2001 Selected as Civilian of the Year for Fiscal Year 1997 Department of Army Commendations: 1993/1994/June and December 1996 Training GSA National Safety Council Defensive Driving Course. (2016) Contracting Officer Representative with a Mission Focus (2016) On-lline Training for Contracting Officer's Representative (2016) FAC-COR Lever II Course (2013) Contracting Officer's Representative Course (2011) CON 120: Appropriations Law (2010) Improved Statement of Work (2009) Contracting Overview (2009) Overview of Acquisition Ethics (2009) Contracting Officer Representative with a Mission Focus (2009) Market Research (2009) CON 110: Mission Focused Contracting (2008) Simplified Acquisition Procedures (2008) Dunn and Bradstreet (2003) Seven Habits of Highly Effective People (2006) Management Development (2000) Supervisor Correspondence (2000) Human Resource Correspondence (2000) Leadership Education and Development (1997) Develop and Administer Budget (1995) Budget Execution (1995) Basic financial Budgeting (1995) ","
BUDGET ANALYST SERIES 0560
Summary
Accounting Skills  
Knowledge of automate financial/accounting systems in order to manage fiscal date and ensure system performance.
Knowledge of system analysis techniques and procedures.
Ability to interpret accounting related rulings, regulations, directives and bulletins to develop sound conclusions, recommendations and applications to specific inquires and situations.
Flexible Budget Analyst who adapts seamlessly to constantly evolving accounting processes and technologies.
Ability to communicate verbally and in writing in order to develop and deliver presentations, briefings and/ or training sessions.
Highlights
Budget analysis
Cost Benefit Analysis (CBAs)
Accurate forecasting
Financial reporting expert
Calm under pressure
Sound judgment
Staff training
Self-motivated professional
Experience
Budget Analyst Series 0560 Jul 2007 to Current Company Name － City , State
(This is a federal job)
Hours per week: 40
Pay Plan: GS
Grade: 11/12
Subject Matter expert, researching, developing and executing the Franchise Fund budget in excess of 28.6 million dollars.
Give sound conclusion when developing and executing yearly business plan by, conducting research, assembling and analyzing facts to set customer rates and providing cost for expenditures.
Provide monthly budget briefings to department heads on monthly expenditures, workload counts and make recommendations for any changes or adjustment.
Handle complex issues on unknown budget requirements, providing in-depth evaluations and provide executive leadership team assistance in making sound business decisions.
Manage the following accounts. Payroll, staffing supplies, equipment, travel. rent and communications, depreciation and contractual services for current fiscal year and out-years.
Subject matter expert in managing fund control points and obligating funds as needed to meet budgetary requirements, in accordance with franchise funds and government-wide fiscal dept collection, procedures, standards, regulations and policies.
Process all financial documents in the Integrated Funds Distribution Control Point (IFCAP) system.
Review, analyze and reconcile fund expenditures with in control points on a regular basis, to ensure proper use of funds in other areas.
Ensure overall expenditures never exceed overall budget authority causing an anti-deficiency.
Compile, analyze and prepare monthly, quarterly and annual budget reports by using eh the Financial Management System (FMS).
For the executive leadership team, perform studies to provide analysis and evidence of trend estimates for long and short range budgetary and other financial planning and training.
Prepare yearly service level agreements for services provided to other agencies and ensure appropriate billing for monthly invoices.
Process the Revenue, General Ledger, Cumulative and Recurring Stats reports monthly.
Serve as the Contractor Officer Representative (COR) ensuring compliance with federal procurement laws, regulations and policies. Oversee, review and process procurement request. Provide market research, Performance Work Statement (PWS), Statement of Work (SOW) and approve IT acquisition requests. Upload all required documents into the Virtual Office of Acquisition (VOA) system. Work with assigned contracting specialist to revise, gather and provide additional documents and information until package is actionable. Communicate with different departments on a monthly basis with various GS levels, to certify the accuracy or inform them of the monthly contract invoices.
Prepared bulletins, circulars and delegations to provide instructions and guidance on procedural policies. July 2007-August 2013
Serve as the Public Affairs Officer on department-wide issues.
Serve as the Continuity of Operations Planning Coordinator (COOP), developing and updating the plan in accordance with current department objectives.
Team Lead on the Personal Identity Verification (PIV) system.
Provide floor access to incoming employees, contractor and visitors.
Purchase supplies and equipment.
Reconcile monthly visa statement.
GSA Liaison updating space as needed, report tenant issues and work with a team on move projects.
Build professional relationships with stakeholders, Veterans Benefits Administration (VBA), Veterans Health Administration (VHA).
Served as backup HR Liaison. (2007-2013) Serves as the timekeeping backup.
Supervisor: Curtis Savstrom (612)970-5362
Debt Management Specialist Series: 0501 Sep 2002 to Jul 2007 Company Name － City , State
(This is a federal job)
Hours per week: 40
Pay Plan: GS
Grade: 7/9
Provided Debt Management services related to Veterinary Services (VS) and miscellaneous accounts.
Worked with the Foundation Financial Information System (FFIS), managing accounts by using different tables within the system to ensure payments were posted correctly and waived any necessary penalties or interest.
Researched and modified any misapplied payments. Utilized the User Fee Systems (UFS), entering data on new customers and putting accounts on hold.
Pulled reports in BRIO/National Finance Warehouse (FDW), to compile a weekly collection report and to research misapplied checks.
Utilized the Investigative Enforcement System (IES) tracking system to review accounts and post payments.
Analyzed financial statements measuring strengths and weaknesses of potential accounts, evaluated degree of risk in marginal situations.
Initiated all referrals to collection agencies, resolved disputes, errors, and inquiries related to referrals.
Provided and reviewed financial disclosures to customers regarding outstanding delinquencies.
Reviewed and analyzed reports insuring problems, disputes, and errors discovered were corrected and follow up on those not corrected or paid.
Organized training materials and participated in projects and activities to determine better methods and tools for performing Debt Management activities.
Contacted customers defining account discrepancies, payment plans, and review of Civil Penalty legal dockets. Communicated with the IES team via email and telephone.
Supervisor: David Santelman (612) 336-3271
Budget Analyst Series 0560 Sep 1994 to Sep 2002 Company Name － City , State
(This is a federal job)
Hours per week: 40
Pay Plan: GS
Grade: 9
Assisted in the formulation of budget requirements for an annual budget in excess of 1.9 million dollars.
Constructed quarterly estimates of allotment requirements.
Prepared execution and midyear review of budget, to analyze additional funding needs or identify excess funds.
Analyzed status of funds to ensure all obligations were up to date, to ensure funds were obligated timely.
Processed all financial documents into the database commitment accounting system (DCAS), for obligations into Stanfins.
Received and reconciled obligation reports from Stanfins for all
accounts.
Certified fund availability on miscellaneous financial documents such as DD1610, SF1164, SF1034.
Interpreted guidance from higher headquarters, disseminated guidance and direction to staff heads and coordinated installations.
Reviewed all financial documents for accuracy of fiscal code, element resource and accounting processing codes (APC).
Verified all financial documents in a timely manner, returning any undisbursed funds to the appropriate program.
Reprogrammed excess funds as necessary to maximize expenditures.
Established policy and guidelines for year end procedures ensuring all funding demands were achieved.
Retained funds as necessary using miscellaneous obligation document form DD2406, and allocated expenditures forthcoming.
Initiated, prepared and processed military Interdepartmental Purchase Request.
Prepared, processed and approved all contracts.
Supervised one full time employee.
Was the Agency Program Director of Government credit card program. Issued cards, monitored accounts, and closed accounts as necessary.
Utilized various regulations, such as Army Recruiting, Dept of the Army, and Department of Defense for Finance and Accounting.
Conducted person to person briefings to incoming soldiers.
Conducted weekly briefings to the Commander and six Company Commanders on delinquent card holders.
Lead presentations to the higher Headquarters General Officer on status of funds, civilian training, and delinquent government visa accounts.
Supervisor: Major Jeffrey Glynn
Budget Technician Series 0503 Nov 1992 to Nov 1994 Company Name － City , State
(This is a federal job)
Hours per week: 40
Pay Plan: GS
Grade: 5
Maintained document control logs, to comply with requirements of the Department of the Army regulations for a three state area.
Prepared automated transmittal letters on a weekly basis for travel orders and account payable items.
Prepared travel orders (DD1610) and Transportation requests in a timely manner to provide field personnel necessary documentation prior to travel.
Posted Commitments to DCAS.
Reviewed non-stock fund orders, and payables listing within three days of receipt.
Processed voucher payments, within seven days of receipt to ensure prompt payments to vendors, in compliance with the Prompt Payment Act.
Assured bus tickets for applicants were processed and files reconciled in a timely manner.
Assisted Budget and Accounting Technician in annual planning and development of operating budget.
Reconciled and prepared all invoices for payment of Blanket Purchase Agreements. Maintained MARKS Filing System in accordance with AR 25-20. Typed correspondence as required.
Supervisor: Constance Weis
Affiliations
2015-2016 Federal Outreach Leadership Development (FOLD) Program
Skills
(Microsoft Office) Word/Outlook/ Excel/Power Point
Education
High School Diploma 1983 Southeast High School － City , State , USA
Contracting Officer Representative with a Mission Focus (2009)
Market Research (2009)
CON 110: Mission Focused Contracting (2008)
Simplified Acquisition Procedures (2008)
Dunn and Bradstreet (2003)
Seven Habits of Highly Effective People (2006)
Management Development (2000)
Supervisor Correspondence (2000)
Human Resource Correspondence (2000)
Leadership Education and Development (1997)
Develop and Administer Budget (1995)
Budget Execution (1995)
Basic financial Budgeting (1995)
",AGRICULTURE
63158213," SR. NETWORK ENGINEER Summary Bilingual Network Engineer offering in-depth understanding of IT infrastructure areas, particularly IT Network Design, Implementation & Optimization of Wired & Wireless Network. Detail-oriented self-starter with demonstrated success in initiating, tracking, reporting and closing projects. Certifications CCT Data Center, CCNP, CCNA, MCSE, Security +, Network +, A+ Skills Routers: Cisco 17XX, 18XX, 26XX, 28XX, 37XX, 38XX, 39XX &72XX series & ASR 1K & 9K Series  Switches: Cisco 3550, 3750, 45XX, 65XX series, Nexus  5K, 2K, 7K, 9K Load Balancer: Cisco CSS, F5 Networks  WAN Optimization: Cisco WAAS, PPP Multilink Routing: OSPF, EIGRP, BGP, RIP-2, PBR, Route Filtering, Redistribution, Summarization, Static Routing.  Switching: VLAN, VTP, STP, PVST+, RPVST+, Inter VLAN routing &Multi- Layer Switching, Multicast operations, Layer 3 Switches, Ether channels, Transparent Bridging  LAN: Ethernet, Fast Ethernet, Gigabit Ethernet, FDDI, CDDI, Token Ring, ATM LAN Emulation  WAN: Leased lines 64k - 155Mb (PPP / HDLC), channelized links (E1/T1/E3/T3), Fiber Optic Circuits, Frame Relay, ISDN, and Load Balancing.  Various Features & Services: IOS and Features, HSRP, GLBP, IRDP, NAT, SNMP, SYSLOG, NTP, DHCP, CDP, DNS, TFTP and FTP Management.  IP Telephony: IP Telephony utilizing Cisco routers, FXO/FXS/E&M/T1/ISDN/ PRI, Call manager (publisher & subscriber) AAA Architecture: TACACS+, RADIUS, Cisco ACS.  Security / Firewalls: Cisco ASA Firewalls 55XX, IPSEC & SSL VPNs, IPS/IDS, DMZ Setup, CBAC, Cisco NAC, ACL, IOS Firewall features, IOS Setup & Security Features  Juniper: EX 2200, EX 4200, EX 4500, MX-480, M Series, SRX210, SRX240 VPN: Remote VPN & Site to Site VPN, DMVPN Wireless Site assessment using AirMagnet & Ekahua Adaptors.​ Installation, configuration and maintenance of Palo Alto Firewalls.  ​ Work Experience Sr. Network Engineer Sep 2014 to Jul 2017 Company Name － City , State Implementation of VLANs with InterVLAN communication  Implementation of HSRP,
VRRP and GLBP redundant routing protocols Configuration of MPLS, BGP
and EIGRP Installation and
configuration of Layer 3 Switching infrastructure Installation and
configuration of MPLS WAN routers Cisco Call Manager and
Unity Connection versions 7.1 and 8.6 administration. Cisco Call Manager and
Unity Connection operating system upgrades and installation 
TACACS+ configuration and
administration of all network devices using for authentication, authorization
and accounting Manage incidents, Change
Management and projects with System Center Service Manager Monitor Active Directory
servers and all Cisco network devices with System Center Operations
Manager Implementation and
management of Cisco Prime Network Control System for wireless network Implementation and
management of Cisco Mobility Service Engine for wireless network Sr. Network Engineer Nov 2011 to Aug 2014 Company Name － City , State Responsible for maintaining network with over
5000 users. 
Experienced with troubleshooting of network
issues in layers 1, 2, and 3. 
Experienced with Vlan assignment, on both Cisco
and Brocade devices. 802.1x and Mab configurations. 
Experienced with troubleshooting issues with
both Cisco and Brocade switches/routers. 
Experienced with trouble shooting Spanning Tree
issues that may occur during and after hours. 
Responsible for setup and install of switches
and routers. Includes Configuration and Hardening for both Cisco and Brocade. 
Responsible for activating user, printer, VTC
ports and troubleshooting link inactivity on a daily basis, as well as issues
with 802.1x, MAB issues, port-channeling, link-aggregation, VTP issues, RSA Key
issues.  Used Knowledge base to find solutions for issues
that arose with customers networks using Pro-series network program running on
Windows Server 2000 and Windows Server 2003 R2. 
Communicated with team members to successfully
keep customer downtime to a minimum. 
Experienced with troubleshooting of network
issues in layers 1, 2, and 3. 
Experienced with Vlan assignment, on both Cisco
and Brocade devices. 802.1x and Mab configurations.  Responsible for setup and install of switches
and routers. Includes Configuration and Hardening for Cisco. Network Engineer Feb 2003 to Aug 2009 Company Name － City , State Connected switches using trunk links and Ether Channel Responsible for maintenance and utilization of VLANs, Spanning-tree, HSRP, VTP of the switched multilayer
backbone with catalyst switches Implemented redundant Load balancing technique with Internet applications for switches and routers. Support Network Technicians as they require training & support for problem resolution including performing
diagnostics, & configuring network devices
Used Network Monitoring tool to manage, monitor and troubleshoot the network
Configured Cisco IOS Feature Set, NAT and Simple Network Management Protocol (SNMP) for Network
Security implementation
Received inbound calls of technical nature, independently resolved customer complaints, concerns and
inquiries regarding their Internet connection
Troubleshoot a wide range of technical support issues and connectivity problems such as authentication,
connection speed, e-mail configuration, and loss of synchronization
Experience in new employee mentoring, training and coaching  Education MBA , IT 2011 London School of Accountancy & Management － City , United Kingdom PGDMS , Management 2010 London School of Accountancy & Management － City , UK Associate of Science , Science 2001 Rizvi College of Arts, Science & Commerce － City , State , India Personal Information Authorized to work in the US for
any employer Place of Birth: Hyderabad, India Date of Birth: 1st of November, 1982 Present Resident in Birmingham, AL Sex: Male Status: Married Hobbies: International Travel, Driving, Cooking, Movies, Music, Dinning Out. ","
SR. NETWORK ENGINEER
Summary
Bilingual Network Engineer offering in-depth understanding of IT infrastructure areas, particularly IT Network Design, Implementation & Optimization of Wired & Wireless Network. Detail-oriented self-starter with demonstrated success in initiating, tracking, reporting and closing projects.
Certifications
CCT Data Center, CCNP, CCNA, MCSE, Security +, Network +, A+
Juniper: EX 2200, EX 4200, EX 4500, MX-480, M Series, SRX210, SRX240
VPN: Remote VPN & Site to Site VPN, DMVPN
Wireless Site assessment using AirMagnet & Ekahua Adaptors.‚Äã
Installation, configuration and maintenance of Palo Alto Firewalls. 
‚Äã
Work Experience
Sr. Network Engineer Sep 2014 to Jul 2017 Company Name － City , State
Implementation of VLANs with InterVLAN communication 
Implementation of HSRP,
VRRP and GLBP redundant routing protocols
Configuration of MPLS, BGP
and EIGRP
Installation and
configuration of Layer 3 Switching infrastructure
Installation and
configuration of MPLS WAN routers
Cisco Call Manager and
Unity Connection versions 7.1 and 8.6 administration.
Cisco Call Manager and
Unity Connection operating system upgrades and installation 
TACACS+ configuration and
administration of all network devices using for authentication, authorization
and accounting
Manage incidents, Change
Management and projects with System Center Service Manager
Monitor Active Directory
servers and all Cisco network devices with System Center Operations
Manager
Implementation and
management of Cisco Prime Network Control System for wireless network
Implementation and
management of Cisco Mobility Service Engine for wireless network
Sr. Network Engineer Nov 2011 to Aug 2014 Company Name － City , State
Responsible for maintaining network with over
5000 users. 
Experienced with troubleshooting of network
issues in layers 1, 2, and 3. 
Experienced with Vlan assignment, on both Cisco
and Brocade devices. 802.1x and Mab configurations. 
Experienced with troubleshooting issues with
both Cisco and Brocade switches/routers. 
Experienced with trouble shooting Spanning Tree
issues that may occur during and after hours. 
Responsible for setup and install of switches
and routers. Includes Configuration and Hardening for both Cisco and Brocade. 
Responsible for activating user, printer, VTC
ports and troubleshooting link inactivity on a daily basis, as well as issues
with 802.1x, MAB issues, port-channeling, link-aggregation, VTP issues, RSA Key
issues. 
Used Knowledge base to find solutions for issues
that arose with customers networks using Pro-series network program running on
Windows Server 2000 and Windows Server 2003 R2. 
Communicated with team members to successfully
keep customer downtime to a minimum. 
Experienced with troubleshooting of network
issues in layers 1, 2, and 3. 
Experienced with Vlan assignment, on both Cisco
and Brocade devices. 802.1x and Mab configurations. 
Responsible for setup and install of switches
and routers. Includes Configuration and Hardening for Cisco.
Network Engineer Feb 2003 to Aug 2009 Company Name － City , State
Connected switches using trunk links and Ether Channel
Responsible for maintenance and utilization of VLANs, Spanning-tree, HSRP, VTP of the switched multilayer
backbone with catalyst switches
Implemented redundant Load balancing technique with Internet applications for switches and routers.
Support Network Technicians as they require training & support for problem resolution including performing
diagnostics, & configuring network devices
Used Network Monitoring tool to manage, monitor and troubleshoot the network
Configured Cisco IOS Feature Set, NAT and Simple Network Management Protocol (SNMP) for Network
Security implementation
Received inbound calls of technical nature, independently resolved customer complaints, concerns and
inquiries regarding their Internet connection
Troubleshoot a wide range of technical support issues and connectivity problems such as authentication,
connection speed, e-mail configuration, and loss of synchronization
Experience in new employee mentoring, training and coaching 
Education
MBA , IT 2011 London School of Accountancy & Management － City , United Kingdom
PGDMS , Management 2010 London School of Accountancy & Management － City , UK
Associate of Science , Science 2001 Rizvi College of Arts, Science & Commerce － City , State , India
Personal Information
Authorized to work in the US for
any employer
Place of Birth: Hyderabad, India
Date of Birth: 1st of November, 1982
Present Resident in Birmingham, AL
Sex: Male
Status: Married
Hobbies: International Travel, Driving, Cooking, Movies, Music, Dinning Out.
",BPO
18236085," DIRECTOR OF BUSINESS DEVELOPMENT Summary Healthcare Sales Professional with over 6 years of experience as a successful Director of Sales. Sales experience includes hospice / home health management, durable medical equipment (DME), and pharmaceuticals. Awarded for being the top performer for five consecutive years. Recognized for growth development and delivering bottom-line results. Specialized in connecting with clients and customers. Develop loyalty and referrals by utilizing consultative sales, identifying customer needs through active listening, education, and consistent follow-through. Experienced in developing strong and detailed sales and marketing plans to support corporate goals and objectives. Update and execute the sales and marketing plan daily, weekly and monthly to obtain corporate goals and objectives. Strong communication skills as a team member, presenter, and trainer. Skillful and effective in communicating and interacting with associates, professionals and key decision makers. Experience Director of Business Development 02/2015 to 09/2015 Company Name Director of Sales Director of Sales for the business line of Homecare and Hospice Implement sales and marketing plans for the Plains Region. Meet and exceed the company's overall business plan, census goals and financial objectives. This role is responsible for management and leadership of Client Relations Executives in the field and Care Transition Nurses in the hospital system. Developed and implemented sales and marketing plans for all company products/service offerings, consistent with market analysis, reflecting referral source targets. Develops and provides sales training. Understanding of Medicare regulations for Homecare and Hospice. Responsible for setting goals based on market analysis and company overall goals. This position was dissolved due to company cuts. Director of Sales / Area Sales Manager 01/2012 to 03/2014 Company Name City , State Working in the healthcare industry of Hospice and Home Health in the Dallas Texas and Western Iowa locations. Responsibilities included redeveloping a team of healthcare professionals to promote the company. Increase sales and revenue through territory development by training and education to customers. Communicate directly to vice President of company about the sales teams strengths and weakness along with new business opportunities. Director of business development. Develop plan to rebuild agency to meet budget by collaborating with referral sources and clinical team. Maintain and develop growth by working with Nursing Facilities, Medical Clinics and Hospitals. Communicate clearly what our program is to all referral sources. Managed sales in Dallas Texas region and Iowa. Senior Provider Relations Manager 02/2003 to 12/2012 Company Name City , State Successfully rebranded the company despite stringent budget, building agency from eight patients to 130 patients as one of top five Provider Relations Managers. Ranked #1 Senior Provider Relations Manager in the nation in 2005 and 20011; being groomed for Regional Sales Director. Top performer in Region 6 (Nebraska, Iowa, and South Dakota) for past five years, while maintaining growth in Eastern and Central Nebraska by personally servicing territory of 18 counties in Nebraska. Build rapport with key referral sources, coordinating with approximately 65 medical directors, nurses, CNAs, medical records clerks, social workers, and bereavement counselors, providing training, issue resolution, and follow-up support while remaining within budget. Develop, plan, and present CEU in-service trainings through Iowa Western University to all referral sources, educating people about death, dying, hospice benefits and end-of-life care both in person and through webinars. Manage and coach team of about 10 salespeople, providing marketing and strategic sales tools. Responded to market need by building marketing tool that became company's main brochure. Establish annual, monthly, weekly, and daily goals, keeping daily log of business sources, contacts, and leads, consistently following up with hand-written thank-you notes and calls. Address problems, resolutions, wins, and marketing tips with weekly conference calls for region; report sales numbers both daily and weekly. Senior Account Executive 01/1997 to 09/2002 Company Name City , State Achieved #1 ranking Salesperson in Southern California Region within five months and maintained that for 3 years. Developed managed care contracts throughout California. Education Bachelor of Science : Political Science California State University of Bakersfield State Political Science Professional Affiliations Nebraska Alzheimer's Association American Parkinson's disease Association Creighton University Medical Center American Quarter Horse Association American Cancer Association End of Life Community for Nebraska Nebraska Hospice and Palliative Care Association American Red Cross Nebraska American Heart Association American Horse Show Association Skills agency, benefits, brochure, budget, business development, business plan, coach, contracts, Client Relations, financial, Home Health, Homecare, Hospice, leadership, notes, Director, market analysis, marketing plans, marketing, market, Nursing, rapport, Sales, sales training, strategic, written ","
DIRECTOR OF BUSINESS DEVELOPMENT
Summary
Healthcare Sales Professional with over 6 years of experience as a successful Director of Sales. Sales experience includes hospice / home health management, durable medical equipment (DME), and pharmaceuticals. Awarded for being the top performer for five consecutive years. Recognized for growth development and delivering bottom-line results. Specialized in connecting with clients and customers. Develop loyalty and referrals by utilizing consultative sales, identifying customer needs through active listening, education, and consistent follow-through. Experienced in developing strong and detailed sales and marketing plans to support corporate goals and objectives. Update and execute the sales and marketing plan daily, weekly and monthly to obtain corporate goals and objectives. Strong communication skills as a team member, presenter, and trainer. Skillful and effective in communicating and interacting with associates, professionals and key decision makers.
Experience
Director of Business Development 02/2015 to 09/2015 Company Name
Director of Sales Director of Sales for the business line of Homecare and Hospice Implement sales and marketing plans for the Plains Region.
Meet and exceed the company's overall business plan, census goals and financial objectives.
This role is responsible for management and leadership of Client Relations Executives in the field and Care Transition Nurses in the hospital system.
Developed and implemented sales and marketing plans for all company products/service offerings, consistent with market analysis, reflecting referral source targets.
Develops and provides sales training.
Understanding of Medicare regulations for Homecare and Hospice.
Responsible for setting goals based on market analysis and company overall goals.
This position was dissolved due to company cuts.
Director of Sales / Area Sales Manager 01/2012 to 03/2014 Company Name City , State
Working in the healthcare industry of Hospice and Home Health in the Dallas Texas and Western Iowa locations.
Responsibilities included redeveloping a team of healthcare professionals to promote the company.
Increase sales and revenue through territory development by training and education to customers.
Communicate directly to vice President of company about the sales teams strengths and weakness along with new business opportunities.
Director of business development.
Develop plan to rebuild agency to meet budget by collaborating with referral sources and clinical team.
Maintain and develop growth by working with Nursing Facilities, Medical Clinics and Hospitals.
Communicate clearly what our program is to all referral sources.
Managed sales in Dallas Texas region and Iowa.
Senior Provider Relations Manager 02/2003 to 12/2012 Company Name City , State
Successfully rebranded the company despite stringent budget, building agency from eight patients to 130 patients as one of top five Provider Relations Managers.
Ranked #1 Senior Provider Relations Manager in the nation in 2005 and 20011; being groomed for Regional Sales Director.
Top performer in Region 6 (Nebraska, Iowa, and South Dakota) for past five years, while maintaining growth in Eastern and Central Nebraska by personally servicing territory of 18 counties in Nebraska.
Build rapport with key referral sources, coordinating with approximately 65 medical directors, nurses, CNAs, medical records clerks, social workers, and bereavement counselors, providing training, issue resolution, and follow-up support while remaining within budget.
Develop, plan, and present CEU in-service trainings through Iowa Western University to all referral sources, educating people about death, dying, hospice benefits and end-of-life care both in person and through webinars.
Manage and coach team of about 10 salespeople, providing marketing and strategic sales tools.
Responded to market need by building marketing tool that became company's main brochure.
Establish annual, monthly, weekly, and daily goals, keeping daily log of business sources, contacts, and leads, consistently following up with hand-written thank-you notes and calls.
Address problems, resolutions, wins, and marketing tips with weekly conference calls for region; report sales numbers both daily and weekly.
Senior Account Executive 01/1997 to 09/2002 Company Name City , State
Achieved #1 ranking Salesperson in Southern California Region within five months and maintained that for 3 years.
Developed managed care contracts throughout California.
Education
Bachelor of Science : Political Science California State University of Bakersfield State Political Science
Professional Affiliations
Nebraska Alzheimer's Association American Parkinson's disease Association Creighton University Medical Center American Quarter Horse Association American Cancer Association End of Life Community for Nebraska Nebraska Hospice and Palliative Care Association American Red Cross Nebraska American Heart Association American Horse Show Association
Skills
agency, benefits, brochure, budget, business development, business plan, coach, contracts, Client Relations, financial, Home Health, Homecare, Hospice, leadership, notes, Director, market analysis, marketing plans, marketing, market, Nursing, rapport, Sales, sales training, strategic, written
",BUSINESS-DEVELOPMENT
93002334," HR ANALYST Summary Experienced professional with background in Human Resources, Administrative, and Customer Service environments. Proficient in MS Excel, Word, Power Point, Share Point, Taleo, Autonomy, One Note, SAP, Visio, OrgPlus, and Outlook. Able to effectively manage project tasks and implement processes to support immediate and long-term objectives. Accomplishments Lead HR team through successful clean-up, categorization, and electronic conversion of over 3,500 employee files. Experience Company Name October 2012 to July 2015 HR Analyst Provide Human Resources and Employee Relations transactional service assistance to managers and employees throughout Kraft Foods. Work to ensure process integration is supported within HR function during Kraft Merger by adapting to, and executing revised HR methods. Serve as lead for Workforce Solutions Intake group, providing guidance on HR task questions, overseeing Intake scheduling, defining current processes and implementing new processes to increase productivity. Oversee Share Point site updates, ensure systems are operational in accordance with Intake needs. Serve as point of contact for IS and technical concerns. Lead Intake team through successful clean-up, categorization, and scanning of over 3,500 employee files. Implement and maintain processes for the addition of employee documentation through Autonomy systems database. Support Sr. HR Director by monitoring, collecting and analyzing manager transaction requests and employee relation case data by utilizing SharePoint database and Excel functions, providing reports on a quarterly basis. Serve as main point of contact for Kraft Foods Scholarship program. Continuously reviewed process to improve management of scholarship program. Collaborated with third party to administer enhancing scholarship applications, FAQ updates, scholarship selection guidelines and policy clarification. Project involvement including on-boarding improvement, New York wage letter distribution, and severance support. Company Name January 2012 to October 2012 HR Coordinator Support Workforce Solutions group with collection and distribution of company-wide organization announcements and other administrative tasks. Consult with managers/employees to determine the type of HR transaction(s) needed, including but not limited to policy questions, employee relation issues, terminations, new hire process, and compensation changes. Serve as main point of contact for Illinois unemployment office to assist with claim management / distribution and data verification for U.S. employees. Support severance process by creating employee specific disability letters and assisting with severance packages, including the preparation and creation of severance exhibits. Generate ad hoc reports utilizing SAP system. Company Name February 2008 to January 2012 Senior HR Coordinator Sales Manage schedules, travel, and meeting preparation or Area VP Sales. Created Sales Newsletter, summarizing relevant updates and current information, promoting steady communication within sales group. Analyze yearly goal progress for employees utilizing Gallup Survey Systems. Utilize Taleo applicant tracking system, handle On-Boarding for the Chicago and Kansas City Customer Logistics Group including but not limited to background checks, phone screens and drug testing. Distribute Unemployment Claims for manager response and completed all unemployment verification specifics for U.S. employees. Developed and implemented improved monthly HR reports based on the needs of the HR partners which include the following: Employee rosters, Open Positions, PT and FT hours worked STD, New Hires, Promotions, Demotions, Terminations, Risk Management, and educational information. Submit HR Online transaction requests including promotions, terminations, Return to Work & Job Changes, ensuring timely transaction completion. Confirm successful processing and payout to sales employees for vacation relief program. Maintain payables for all Background/Verifications charges to clients. Company Name September 2007 to February 2008 Administrative Assistant Maintain and update Team Sites for Central Area retail accounts, Outlook distribution lists, and sales samples manifest. Run allocation reports and Incentive Contest update reports, distributing to sales teams weekly. Format and post quarterly sales priorities decks, utilizing Power Point. Retrieve, zip & post all customer business team weekly updates. Post files for customer business teams used in monthly mailings. Send reminder notifications to all managers responsible for monthly sales priority distribution. Assist Retail Leads to ensure sales priority data collected and posted in a timely manner. Planned and organized materials for sales meetings, complete A/P for Service Center, Retail and all other miscellaneous office functions. Education University of Phoenix 2012 Bachelor : Psychology Skills Systems: Excel, Outlook, Power Point, Visio, One Note, Share Point, SAP, Advise HR, Siebel, TALX, Autonomy, Survey Monkey, Taleo Training: Prosci Change Management Certification (2015), Herrmann Brain Dominance Instrument (2014), Interview Skills Selection and Development (2014) ","
HR ANALYST
Summary
Experienced professional with background in Human Resources, Administrative, and Customer Service environments. Proficient in MS Excel, Word, Power Point, Share Point, Taleo, Autonomy, One Note, SAP, Visio, OrgPlus, and Outlook. Able to effectively manage project tasks and implement processes to support immediate and long-term objectives.
Accomplishments
Lead HR team through successful clean-up, categorization, and electronic conversion of over 3,500 employee files.
Experience
Company Name October 2012 to July 2015 HR Analyst
Provide Human Resources and Employee Relations transactional service assistance to managers and employees throughout Kraft Foods. Work to ensure process integration is supported within HR function during Kraft Merger by adapting to, and executing revised HR methods.
Serve as lead for Workforce Solutions Intake group, providing guidance on HR task questions, overseeing Intake scheduling, defining current processes and implementing new processes to increase productivity.
Oversee Share Point site updates, ensure systems are operational in accordance with Intake needs. Serve as point of contact for IS and technical concerns.
Lead Intake team through successful clean-up, categorization, and scanning of over 3,500 employee files.
Implement and maintain processes for the addition of employee documentation through Autonomy systems database.
Support Sr. HR Director by monitoring, collecting and analyzing manager transaction requests and employee relation case data by utilizing SharePoint database and Excel functions, providing reports on a quarterly basis.
Serve as main point of contact for Kraft Foods Scholarship program. Continuously reviewed process to improve management of scholarship program. Collaborated with third party to administer enhancing scholarship applications, FAQ updates, scholarship selection guidelines and policy clarification.
Project involvement including on-boarding improvement, New York wage letter distribution, and severance support.
Company Name January 2012 to October 2012 HR Coordinator
Support Workforce Solutions group with collection and distribution of company-wide organization announcements and other administrative tasks.
Consult with managers/employees to determine the type of HR transaction(s) needed, including but not limited to policy questions, employee relation issues, terminations, new hire process, and compensation changes.
Serve as main point of contact for Illinois unemployment office to assist with claim management / distribution and data verification for U.S. employees.
Support severance process by creating employee specific disability letters and assisting with severance packages, including the preparation and creation of severance exhibits.
Generate ad hoc reports utilizing SAP system.
Company Name February 2008 to January 2012 Senior HR Coordinator Sales
Manage schedules, travel, and meeting preparation or Area VP Sales.
Created Sales Newsletter, summarizing relevant updates and current information, promoting steady communication within sales group.
Analyze yearly goal progress for employees utilizing Gallup Survey Systems.
Utilize Taleo applicant tracking system, handle On-Boarding for the Chicago and Kansas City Customer Logistics Group including but not limited to background checks, phone screens and drug testing.
Distribute Unemployment Claims for manager response and completed all unemployment verification specifics for U.S. employees.
Developed and implemented improved monthly HR reports based on the needs of the HR partners which include the following: Employee rosters, Open Positions, PT and FT hours worked STD, New Hires, Promotions, Demotions, Terminations, Risk Management, and educational information.
Submit HR Online transaction requests including promotions, terminations, Return to Work & Job Changes, ensuring timely transaction completion.
Confirm successful processing and payout to sales employees for vacation relief program.
Maintain payables for all Background/Verifications charges to clients.
Company Name September 2007 to February 2008 Administrative Assistant
Maintain and update Team Sites for Central Area retail accounts, Outlook distribution lists, and sales samples manifest.
Run allocation reports and Incentive Contest update reports, distributing to sales teams weekly.
Format and post quarterly sales priorities decks, utilizing Power Point. Retrieve, zip & post all customer business team weekly updates.
Post files for customer business teams used in monthly mailings. Send reminder notifications to all managers responsible for monthly sales priority distribution. Assist Retail Leads to ensure sales priority data collected and posted in a timely manner.
Planned and organized materials for sales meetings, complete A/P for Service Center, Retail and all other miscellaneous office functions.
Education
University of Phoenix 2012 Bachelor : Psychology
Skills
Systems: Excel, Outlook, Power Point, Visio, One Note, Share Point, SAP, Advise HR, Siebel, TALX, Autonomy, Survey Monkey, Taleo
Training: Prosci Change Management Certification (2015), Herrmann Brain Dominance Instrument (2014), Interview Skills Selection and Development (2014)
",HR
51724595," CONSULTANT Career Overview Vidya is a Graduate in Computer Science with over 9 years of professional experience in Customer Relationship Management in roles of Solution Architect, Functional Analyst, Process and Implementation Consultant for large customers in Pharmaceutical & Chemical, Consumer and Industry Product, Public Sector Industry in the United States.
Excellent Networking and Communication skills, Client Relationship Management, Expectation Management and People Management are her core strengths along with Customer Relationship Management. Her understanding of industry and processes, ability to connect with different levels of the organizations with equal ease, combined with the integrity and passion, is what she brings to the work place.
Vidya started her career at Adapt One Technologies in Business Consulting, working across different industry sectors. In September, 2010 she moved to Deloitte Consulting LLP in CRM Consultant role in the US, which provided her with a wealth of experience as well as exposure across the entire business application Proposals, consulting and project management disciplines. Qualifications Big Machines Configuration
*Siebel Tools 8.1.1.10, Siebel Administration, eScript, VBScript and Java Script
*VB, SQL, MS Excel, Word and Power Point, Access. Work Experience Company Name September 2010 to March 2015 Consultant City , State Client-Healthcare Company who specializes in supplying health information technology solutions Led the development of Oracle CPQ Cloud solution prototype to provide the Sales and Marketing Team a high level understanding of the art-of-the-possible. Its quality was appreciated and helped us win the next Implementation Phase assignment with the client Reviewed and updated the quality of the functional design documents Increased system transparency by developing business process models and wireframes to aid in the business to technology translation Performed Fit Gap analysis on requirements and Oracle CPQ out-of-the box functionality Client- Large scale CRM Implementation project for a Public sector client located in Canada Developed test strategy and approach to test various module within the Siebel ICM solution Developed the test scripts and executed testing scenarios for Financial Management, Benefit Plans, Activities, Data Warehouse etc modules Supervized and managed the testing effort of 5 consultants and ensured the project was delivered before the deadline Gathered data and prepared daily status report for Project Leadership Client-Leading global Information Technology Company based in US Collaborated with business users in JAD sessions to understand their key business issues, and critical processes, business objective expected from program Documented user requirement pertaining to Approval and Document Output, developed process flows, design document and system workflows to highlight interactions between boundary system Researched and prepared Language and Currency matrix document highlihghting the languages supported by BigMachine application, the quality of which was highly appreciated by the client Client- North America's leading provider of Integrated Environmental solutions Played the role of Siebel SME to the training team, acting as an IT liaison between client's Change Management team and Technical team, providing them with expertise on Siebel Order to Cash solution Appreciated by client for my ability to communicate complex technical issues in a non-technical manner to business users Independently led the effort of setting up and maintaining Siebel Environment from scratch to enable 500 Customer Reps to perform hands on practice during Training Delivery. Worked closely with various boundary system leads to troubleshoot and find resoultion to technical issues on an ongoing basis Developed Conceptual, Functional Design and Siebel Integration Design documents Client- A volunteer led humanitarian organization that provides emergency assistance, disaster relief and education inside the United States. Implemented Siebel Marketing and Siebel eEvents application as part of a single DRMS platform enabling the business to fully realize the benefits of Donor Segmentation and Lifetime Value, Recruitment optimization and Donor and Sponsor Loyalty Programs Gathered reporting business requirement by conducting client meetings Prepared Functional and Technical and Design Document. Company Name October 2008 to September 2010 Siebel Configurator / Developer City , State A Japanese pharmaceutical company having office located in Chicago area Worked on requirement analysis, design, coding, unit testing, documentation, maintenance and application support of Siebel 7.8.3 SFA application Managed the Global PC Refresh project ensuring Siebel works well with Windows 7 Deployed the customized Siebel application on new operating system to over 1000 Reps Client: A Japanese pharmaceutical company having office located in New Jersey Developed and configuring Siebel 7.8 ePharma applications. Worked on gathering requirements, created prototypes, met with various business users including business support, sales and marketing teams to capture business requirements Performed Unit testing, System testing and Performance testing. Company Name November 2004 to August 2007 Analyst City Responsible for maintaining critical Client information pertaining to 7 cost centers Work extensively on Crystal Reports to retrieve any kind of information required by client. Suggest initiatives that can bring time/ hard dollar save. Analyze and send MIS reports to various teams and department heads across JP Morgan. Professional Achievements/Trainings Received ""Applause Award"" in 2011 and 2012 for outstanding value to client service in Deloitte. Have worked on multiple sales pursuits specifically contributing around technical feasibility and estimation. Salesforce.com Administration Essentials Salesforce.com Force.com Developer. Education and Training Welingkar Institute of Management Development and Research April 2005 Diploma : Finance Management Accounting and Finance India Finance Management Accounting and Finance University of Mumbai May 2004 IT : IT India IT Skills approach, art, benefits, developing business, Change Management, com, CRM, Crystal Reports, Client, Data Warehouse, documentation, Financial Management, Functional, health information technology, ICM, Information Technology, Japanese, Java Script, marketing, meetings, Access, MS Excel, office, Power Point, Windows 7, win, Word, works, MIS, next, operating system, optimization, Oracle, Developer, processes, coding, Project Leadership, quality, Recruitment, reporting, requirement, Sales, scripts, Siebel, Siebel 7.8.3, Siebel 7.8, SQL, strategy, Training Delivery, translation, troubleshoot, VBScript, VB ","
CONSULTANT
Career Overview
Vidya is a Graduate in Computer Science with over 9 years of professional experience in Customer Relationship Management in roles of Solution Architect, Functional Analyst, Process and Implementation Consultant for large customers in Pharmaceutical & Chemical, Consumer and Industry Product, Public Sector Industry in the United States.
Excellent Networking and Communication skills, Client Relationship Management, Expectation Management and People Management are her core strengths along with Customer Relationship Management. Her understanding of industry and processes, ability to connect with different levels of the organizations with equal ease, combined with the integrity and passion, is what she brings to the work place.
Vidya started her career at Adapt One Technologies in Business Consulting, working across different industry sectors. In September, 2010 she moved to Deloitte Consulting LLP in CRM Consultant role in the US, which provided her with a wealth of experience as well as exposure across the entire business application Proposals, consulting and project management disciplines.
Qualifications
Big Machines Configuration
*Siebel Tools 8.1.1.10, Siebel Administration, eScript, VBScript and Java Script
*VB, SQL, MS Excel, Word and Power Point, Access.
Work Experience
Company Name September 2010 to March 2015 Consultant City , State
Client-Healthcare Company who specializes in supplying health information technology solutions Led the development of Oracle CPQ Cloud solution prototype to provide the Sales and Marketing Team a high level understanding of the art-of-the-possible.
Its quality was appreciated and helped us win the next Implementation Phase assignment with the client Reviewed and updated the quality of the functional design documents Increased system transparency by developing business process models and wireframes to aid in the business to technology translation Performed Fit Gap analysis on requirements and Oracle CPQ out-of-the box functionality Client- Large scale CRM Implementation project for a Public sector client located in Canada Developed test strategy and approach to test various module within the Siebel ICM solution Developed the test scripts and executed testing scenarios for Financial Management, Benefit Plans, Activities, Data Warehouse etc modules Supervized and managed the testing effort of 5 consultants and ensured the project was delivered before the deadline Gathered data and prepared daily status report for Project Leadership Client-Leading global Information Technology Company based in US Collaborated with business users in JAD sessions to understand their key business issues, and critical processes, business objective expected from program Documented user requirement pertaining to Approval and Document Output, developed process flows, design document and system workflows to highlight interactions between boundary system Researched and prepared Language and Currency matrix document highlihghting the languages supported by BigMachine application, the quality of which was highly appreciated by the client Client- North America's leading provider of Integrated Environmental solutions Played the role of Siebel SME to the training team, acting as an IT liaison between client's Change Management team and Technical team, providing them with expertise on Siebel Order to Cash solution Appreciated by client for my ability to communicate complex technical issues in a non-technical manner to business users Independently led the effort of setting up and maintaining Siebel Environment from scratch to enable 500 Customer Reps to perform hands on practice during Training Delivery.
Worked closely with various boundary system leads to troubleshoot and find resoultion to technical issues on an ongoing basis Developed Conceptual, Functional Design and Siebel Integration Design documents Client- A volunteer led humanitarian organization that provides emergency assistance, disaster relief and education inside the United States.
Implemented Siebel Marketing and Siebel eEvents application as part of a single DRMS platform enabling the business to fully realize the benefits of Donor Segmentation and Lifetime Value, Recruitment optimization and Donor and Sponsor Loyalty Programs Gathered reporting business requirement by conducting client meetings Prepared Functional and Technical and Design Document.
Company Name October 2008 to September 2010 Siebel Configurator / Developer City , State
A Japanese pharmaceutical company having office located in Chicago area Worked on requirement analysis, design, coding, unit testing, documentation, maintenance and application support of Siebel 7.8.3 SFA application Managed the Global PC Refresh project ensuring Siebel works well with Windows 7 Deployed the customized Siebel application on new operating system to over 1000 Reps Client: A Japanese pharmaceutical company having office located in New Jersey Developed and configuring Siebel 7.8 ePharma applications.
Worked on gathering requirements, created prototypes, met with various business users including business support, sales and marketing teams to capture business requirements Performed Unit testing, System testing and Performance testing.
Company Name November 2004 to August 2007 Analyst City
Responsible for maintaining critical Client information pertaining to 7 cost centers Work extensively on Crystal Reports to retrieve any kind of information required by client.
Suggest initiatives that can bring time/ hard dollar save.
Analyze and send MIS reports to various teams and department heads across JP Morgan.
Professional Achievements/Trainings Received ""Applause Award"" in 2011 and 2012 for outstanding value to client service in Deloitte.
Have worked on multiple sales pursuits specifically contributing around technical feasibility and estimation.
Welingkar Institute of Management Development and Research April 2005 Diploma : Finance Management Accounting and Finance India Finance Management Accounting and Finance
University of Mumbai May 2004 IT : IT India IT
Skills
approach, art, benefits, developing business, Change Management, com, CRM, Crystal Reports, Client, Data Warehouse, documentation, Financial Management, Functional, health information technology, ICM, Information Technology, Japanese, Java Script, marketing, meetings, Access, MS Excel, office, Power Point, Windows 7, win, Word, works, MIS, next, operating system, optimization, Oracle, Developer, processes, coding, Project Leadership, quality, Recruitment, reporting, requirement, Sales, scripts, Siebel, Siebel 7.8.3, Siebel 7.8, SQL, strategy, Training Delivery, translation, troubleshoot, VBScript, VB
",CONSULTANT
18311419," STAFFING BUSINESS DEVELOPMENT MANAGER Summary Results-oriented Business development professional with a 10-year track record of surpassing sales quotas within highly competitive markets across a broad range of industries. Exceptional communicator with a consultative sales style, success in leading effective strategies to improve problem-solving abilities, and a keen client needs assessment aptitude. Aggressively identify opportunities, develop focus, and provide tactical business solutions. To be a part of a growing organization utilizing my business development sales experience, management, and problem-solving skills to increase profits and bolster growth. Experience Staffing Business Development Manager Dec 2015 to Current Company Name － City , State Develop new business partnerships with behavioral health facilities, healthcare clinics and special education schools. Actively identify and generate leads through strategic sales and marketing plan. Heavy outbound cold calls targeting employers that are hiring to market internal top talent. Research decision makers in each department to introduce services and setup meeting to present solutions. Analyze available staffing resources for most efficient placement based on enterprise needs, peer-unit needs, and unit needs. Devise and execute strategic recruitment plans aligning with company's recruitment strategy. Maintain ongoing follow-up with prospective clients both in person and by phone. Continuously evaluate businesses to determine which staffing scenario would be suitable for clients overall staffing objective. Promote team effectiveness through orientation, on-going training, and performance feedback. Business Development Manager Apr 2010 to Dec 2015 Company Name － City , State Identified new business opportunities through cold calling, strategic research and development. Established innovative ideas on how to increase enrollments by building stronger rapport and executing a consultative sales strategies. Held educational seminars, webinars and networking events to educate prospective students and professionals on the behavioral programs we offered. Developed academic plans for degree or certificate completion in accordance with the university's guidelines. Recruited qualified applicants for admissions to the University in accordance with the state and federal accreditation. Maintained sales progress, conversion and related reports on a weekly basis. Analyzed market trends and developed strategies to grow business relationships within territory. Designed, planned and negotiated terms on partnership agreements as well as researched competitor events to identify their strengths and weaknesses in order to become more knowledgeable and be able to handle overcome objections. Area Manager May 2001 to Apr 2010 Company Name － City , State Managed 10 sales executives and assisted in the hiring process of new team members. Trained new employees to ensure higher productivity by applying strategic sales initiatives. Coached, developed and promoted team members based on productivity. Drove operational efficiency to help minimize risk and protect the stores assets by managing inventory count. Monitored daily sales activities and contract negotiations to ensure goals are being met with accordance of the leadership expectations. Exceeded sales goals every month during an economic downturn. Reviewed financials, contracts and sales records to ensure proper compliance. Handled all escalated customer issues, evaluated client satisfaction results by creating strategies to maintain business relationships and finding effective ways to lower down churn and increase subscribers. Education and Training Bachelor of Science , Business Management June 2008 University of Phoenix － City , State Business Management Skills academic, behavioral health, Budgeting, Coaching, cold calling, contract negotiations, contracts, conversion, Customer Relationship Management, client, clients, financials, Forecasting, Functional, hiring, Human Resource, inventory, Leadership, managing, marketing plan, market trends, market, Marketing, Negotiations, enterprise, networking, progress, rapport, recruitment, Research, Sales, seminars, Staff Development, staffing, strategy, Strategic, phone ","
STAFFING BUSINESS DEVELOPMENT MANAGER
Summary
Results-oriented Business development professional with a 10-year track record of surpassing sales quotas within highly competitive markets across a broad range of industries. Exceptional communicator with a consultative sales style, success in leading effective strategies to improve problem-solving abilities, and a keen client needs assessment aptitude. Aggressively identify opportunities, develop focus, and provide tactical business solutions. To be a part of a growing organization utilizing my business development sales experience, management, and problem-solving skills to increase profits and bolster growth.
Experience
Staffing Business Development Manager Dec 2015 to Current Company Name － City , State
Develop new business partnerships with behavioral health facilities, healthcare clinics and special education schools.
Actively identify and generate leads through strategic sales and marketing plan.
Heavy outbound cold calls targeting employers that are hiring to market internal top talent.
Research decision makers in each department to introduce services and setup meeting to present solutions.
Analyze available staffing resources for most efficient placement based on enterprise needs, peer-unit needs, and unit needs.
Devise and execute strategic recruitment plans aligning with company's recruitment strategy.
Maintain ongoing follow-up with prospective clients both in person and by phone.
Continuously evaluate businesses to determine which staffing scenario would be suitable for clients overall staffing objective.
Promote team effectiveness through orientation, on-going training, and performance feedback.
Business Development Manager Apr 2010 to Dec 2015 Company Name － City , State
Identified new business opportunities through cold calling, strategic research and development.
Established innovative ideas on how to increase enrollments by building stronger rapport and executing a consultative sales strategies.
Held educational seminars, webinars and networking events to educate prospective students and professionals on the behavioral programs we offered.
Developed academic plans for degree or certificate completion in accordance with the university's guidelines.
Recruited qualified applicants for admissions to the University in accordance with the state and federal accreditation.
Maintained sales progress, conversion and related reports on a weekly basis.
Analyzed market trends and developed strategies to grow business relationships within territory.
Designed, planned and negotiated terms on partnership agreements as well as researched competitor events to identify their strengths and weaknesses in order to become more knowledgeable and be able to handle overcome objections.
Area Manager May 2001 to Apr 2010 Company Name － City , State
Managed 10 sales executives and assisted in the hiring process of new team members.
Trained new employees to ensure higher productivity by applying strategic sales initiatives.
Coached, developed and promoted team members based on productivity.
Drove operational efficiency to help minimize risk and protect the stores assets by managing inventory count.
Monitored daily sales activities and contract negotiations to ensure goals are being met with accordance of the leadership expectations.
Exceeded sales goals every month during an economic downturn.
Reviewed financials, contracts and sales records to ensure proper compliance.
Handled all escalated customer issues, evaluated client satisfaction results by creating strategies to maintain business relationships and finding effective ways to lower down churn and increase subscribers.
Education and Training
Bachelor of Science , Business Management June 2008 University of Phoenix － City , State Business Management
",BUSINESS-DEVELOPMENT
55104715," SALES MANAGER Summary Driven sales and marketing professional with strong track record of planning, organizing, generating leads, and building and leading
high performing teams with 4+ years of experience in sales, business development and project management in the trucking and
mining industry. Bilingual and quick learner with an ability to prioritize simultaneous projects, prospect clients and perform well in
a demanding environment. Strong communication, presentation, organizational and problem-solving skills.  Highlights Research and Analysis Strategic Marketing Fluent in Spanish Customer service Detailed Oriented Strategic Sales Leadership Business Development Key Account Management  Market Planning Experience Company Name City Sales Manager 11/2014 to 01/2016 Extraction and international commercialization of bulk Asphaltite ­ Chile Office (USD3MM est. 2016). Led Santiago office sales from inception to USD3MM (est.2016) by successfully identifying and securing customers in USA and Latin America. Formulated detailed sales and profitability forecast for a 5-yr expansion plan successfully achieving goals for the first 18 months. Improved customer service resulting in 43% increase in repeated sales. Company Name City , State Project Manager 08/2012 to 09/2014 Customized truck body and trailer builder for the mining, electricity distribution, agricultural, sanitation and firefighting sectors integrating equipment from National Crane, Altec, Heil, Mongoose Jetters and others on Mercedes Benz, VW, Freightliners and International truck chassis (USD48MM Sales). Reorganized quality control and developed new quality assurance resulting in 75% reduction of customer returns with USD700K yearly savings. Successfully gathered and translated pre-sales and post-sales on the customer base of the various industries into coherent product designs for each client resulting in improved customer satisfaction. Effectively coordinated work of 40 employees across 5 departments greatly improving internal communications. Managed projects through all stages resulting in 35% reduction in delivery time and 15% business growth. Company Name City , State Marketing Consultant 11/2011 to 07/2012 Law and Finance private consulting office (USD5MM Annual Sales). Planed and executed business plans for companies consulting to enter in the Chilean Market by generating a 5-year plan and defining specific sales goals to succeed in the country. Improved office customer acquisition by 17% and generating USD0.8M in new annual revenue. Education Master of Science : International Marketing 2016 Hult International Business School , City , State , United States of America Generated one year business and marketing plan for Edmunds.com with complete support of the company. Created a one year business and advertising plan for NBC TV interacting with the company daily. Master of Science : Marketing 2012 IEDE Business School , City , State , Chile Bachelor of Science : Business and Management Administration 2011 Andres Bello National University , City , State , Chile Languages Fluent in English, Fluid in Spanish, Basic German. Interests Hobbies: Musician for 15 years, Basketball player. Technology Analysis Skills Office Suite, SQL, Google Products. ","
SALES MANAGER
Summary
Driven sales and marketing professional with strong track record of planning, organizing, generating leads, and building and leading
high performing teams with 4+ years of experience in sales, business development and project management in the trucking and
mining industry. Bilingual and quick learner with an ability to prioritize simultaneous projects, prospect clients and perform well in
a demanding environment. Strong communication, presentation, organizational and problem-solving skills. 
Highlights
Research and Analysis
Strategic Marketing
Fluent in Spanish
Customer service
Detailed Oriented
Strategic Sales
Leadership
Business Development
Key Account Management 
Market Planning
Experience
Company Name City Sales Manager 11/2014 to 01/2016
Extraction and international commercialization of bulk Asphaltite ­ Chile Office (USD3MM est. 2016).
Led Santiago office sales from inception to USD3MM (est.2016) by successfully identifying and securing customers in USA and Latin America.
Formulated detailed sales and profitability forecast for a 5-yr expansion plan successfully achieving goals for the first 18 months.
Improved customer service resulting in 43% increase in repeated sales.
Company Name City , State Project Manager 08/2012 to 09/2014
Customized truck body and trailer builder for the mining, electricity distribution, agricultural, sanitation and firefighting sectors integrating equipment from National Crane, Altec, Heil, Mongoose Jetters and others on Mercedes Benz, VW, Freightliners and International truck chassis (USD48MM Sales).
Reorganized quality control and developed new quality assurance resulting in 75% reduction of customer returns with USD700K yearly savings.
Successfully gathered and translated pre-sales and post-sales on the customer base of the various industries into coherent product designs for each client resulting in improved customer satisfaction.
Effectively coordinated work of 40 employees across 5 departments greatly improving internal communications.
Managed projects through all stages resulting in 35% reduction in delivery time and 15% business growth.
Company Name City , State Marketing Consultant 11/2011 to 07/2012
Law and Finance private consulting office (USD5MM Annual Sales).
Planed and executed business plans for companies consulting to enter in the Chilean Market by generating a 5-year plan and defining specific sales goals to succeed in the country.
Improved office customer acquisition by 17% and generating USD0.8M in new annual revenue.
Education
Master of Science : International Marketing 2016 Hult International Business School , City , State , United States of America
Generated one year business and marketing plan for Edmunds.com with complete support of the company.
Created a one year business and advertising plan for NBC TV interacting with the company daily.
Master of Science : Marketing 2012 IEDE Business School , City , State , Chile
Bachelor of Science : Business and Management Administration 2011 Andres Bello National University , City , State , Chile
Languages
Fluent in English, Fluid in Spanish, Basic German.
Interests
Hobbies: Musician for 15 years, Basketball player. Technology Analysis
Skills
Office Suite, SQL, Google Products.
",SALES
13855004," TEACHER Professional Summary To be enthusiastic, highly motivated and dedicated to instilling in children the passion to become life-long learners through obtaining the position of the Enrichment Specialist at Perry Hill School. Skills Microsoft Office, Microsoft Windows XP Professional (Word, Excel, PowerPoint, Publisher), Internet Browsers, Learning Google Chrome & Applications, Infinite Campus Work History August 2010 - Current Teacher | Company Name | City , State Executed lesson plans and evaluated the effectiveness through assessment and reflection Created visual supports, using technology to enhance and to differentiate instruction Use the Go Math, Eureka, & Engage NY, IXL & Khan Academy resources to provide math instruction Lead inquiry-based student investigations for the FOSS Science Program using Next Generation Standards Work with the Common Core & Next Generation Standards to provide structured instruction Provide Smarter Balanced NWEA Test Preparation for Mathematics & Science Create instructional materials and strategies consistent with student learning and behavioral needs Utilize the Positive Behavior Support (PBS) Program to provide positive reinforcement as a preventive measure for disruptive and/or inappropriate behavior Collaborate with grade partners to provide consistent instruction, and to develop and implement grade-level goals Update a teacher infinite campus with homework, grades and events to extend parental and student communication. August 2008 - June 2010 6th Grade Teacher | Company Name | City , State Provide a balanced literacy program to fifth graders based on Shelton's curriculum goal of the whole, small, whole Reader's Workshop Model, in order to increase student growth in reading stamina and comprehension skills Use various strategies and procedures for small group instruction to increase student growth in vocabulary, fluency, and comprehension Utilize Technology across multiple content areas Teach students strategies for previewing books and choose a book that is ""just-right"" Provide Writing Instruction through the Writer's Workshop model Utilize the Houghton Mifflin Anthology to model various meta-cognitive reading strategies Supplement the curriculum with various non-fiction texts Utilize Literacy Work Stations during small group instruction time, such as an Independent Daily Reading Station, Word Study Station, and a CMT Strand Work Station Provide small group instruction based on analysis of weak CMT strands, as well as skill needs in the subjects of Reading, Writing, and Math Administer and analyze the Developmental Reading Assessment (DRA 2) Provide application lessons to improve students' Degrees of Reading Power skills on the Connecticut Mastery Tests Used the Everyday Mathematics Curriculum to provide math instruction Lead inquiry-based student investigations for the FOSS Science Program Provide Connecticut Mastery Test Preparation for Reading, Writing, Mathematics, and Science Create instructional materials and strategies consistent with student learning and behavioral needs Utilize the Positive Behavior Support (PBS) Program to provide positive reinforcement as a preventive measure for disruptive and/or inappropriate behavior. September 2007 - June 2008 Special Education Tutor | Company Name | City , State Modify math curriculum and created worksheets for a sixth grade student in accordance with IEP objectives Create accommodated quizzes, tests, lesson and study guides for sixth grade Social Studies curriculum Provide small group instruction for core content subjects in K-6 general education classrooms Provide assistance to general education teacher using the Inclusion Model for instruction Assess Kindergarten students using Shelton Public Schools Assessment Administer the Brigance Inventory of Basic Skills to special education students Administer CMT's to special education students Provide accommodations during sixth grade Writer's Workshop for a group of six students Planned and implemented an introduction to the 6th grade Science Embedded Task utilizing the Scientific Method Create visual supports using technology to enhance and to differentiate instruction Observe and assist with Everyday Mathematics, Wilson Reading, Houghton Mifflin, Scott Foresman Social Studies lesson, CMT Prep, and Literature Circles. Education 2003 Diploma : Derby High School , City , State 2007 NCATE Endorsement, National Council for Accreditation of Teacher Education
Connecticut Collaboration (Elementary Regular Education/Special Education) (013, 165 certifications) : Southern Connecticut State University , City , State 2010 Collaborative Endorsement (Elementary Regular/Special Education) (013, 165) : Southern Connecticut State University , City , State NCATE Endorsement, National Council for Accreditation of Teacher Education
Remedial Reading and Remedial Language Arts, Grades K-12 (102 Certification) GPA: 3.85 Magna Cum Laude, Outstanding Special Education Senior Award May 2007 Bachelor of Arts : Psychology Psychology Passed Praxis II (Regular Education)
*Passed Praxis II (Special Education)
*Remedial Reading and Remedial Language Arts, Grades K-12 (102 Certification)
*Passed Reading Test : Skills Arts, Basic, book, content, Council, in K, Inspiration, instruction, Internet Browsers, Inventory, lesson plans, materials, Math, Mathematics, Excel, Microsoft Office, PowerPoint, Publisher, Microsoft Windows XP Professional, Word, Next, non-fiction, Speaking, Reading, Scientific, structured, Teacher, Writer Additional Information MEMBERSHIPS/HONORS: Academic Dean's List at Southern Connecticut State University - (Fall 2003, Fall 2004, Fall 2005, Spring 2006, Fall 2006) Psi-Chi psychology national honor society Golden Key national honor society Kappa Delta Pi national honor society Most Outstanding Special Education Senior ","
TEACHER
Professional Summary
To be enthusiastic, highly motivated and dedicated to instilling in children the passion to become life-long learners through obtaining the position of the Enrichment Specialist at Perry Hill School.
Skills
Microsoft Office, Microsoft Windows XP Professional (Word, Excel, PowerPoint, Publisher), Internet Browsers, Learning Google Chrome & Applications, Infinite Campus
Work History
August 2010 - Current Teacher | Company Name | City , State
Executed lesson plans and evaluated the effectiveness through assessment and reflection Created visual supports, using technology to enhance and to differentiate instruction Use the Go Math, Eureka, & Engage NY, IXL & Khan Academy resources to provide math instruction Lead inquiry-based student investigations for the FOSS Science Program using Next Generation Standards Work with the Common Core & Next Generation Standards to provide structured instruction Provide Smarter Balanced NWEA Test Preparation for Mathematics & Science Create instructional materials and strategies consistent with student learning and behavioral needs Utilize the Positive Behavior Support (PBS) Program to provide positive reinforcement as a preventive measure for disruptive and/or inappropriate behavior Collaborate with grade partners to provide consistent instruction, and to develop and implement grade-level goals Update a teacher infinite campus with homework, grades and events to extend parental and student communication.
August 2008 - June 2010 6th Grade Teacher | Company Name | City , State
Provide a balanced literacy program to fifth graders based on Shelton's curriculum goal of the whole, small, whole Reader's Workshop Model, in order to increase student growth in reading stamina and comprehension skills Use various strategies and procedures for small group instruction to increase student growth in vocabulary, fluency, and comprehension Utilize Technology across multiple content areas Teach students strategies for previewing books and choose a book that is ""just-right"" Provide Writing Instruction through the Writer's Workshop model Utilize the Houghton Mifflin Anthology to model various meta-cognitive reading strategies Supplement the curriculum with various non-fiction texts Utilize Literacy Work Stations during small group instruction time, such as an Independent Daily Reading Station, Word Study Station, and a CMT Strand Work Station Provide small group instruction based on analysis of weak CMT strands, as well as skill needs in the subjects of Reading, Writing, and Math Administer and analyze the Developmental Reading Assessment (DRA 2) Provide application lessons to improve students' Degrees of Reading Power skills on the Connecticut Mastery Tests Used the Everyday Mathematics Curriculum to provide math instruction Lead inquiry-based student investigations for the FOSS Science Program Provide Connecticut Mastery Test Preparation for Reading, Writing, Mathematics, and Science Create instructional materials and strategies consistent with student learning and behavioral needs Utilize the Positive Behavior Support (PBS) Program to provide positive reinforcement as a preventive measure for disruptive and/or inappropriate behavior.
September 2007 - June 2008 Special Education Tutor | Company Name | City , State
Modify math curriculum and created worksheets for a sixth grade student in accordance with IEP objectives Create accommodated quizzes, tests, lesson and study guides for sixth grade Social Studies curriculum Provide small group instruction for core content subjects in K-6 general education classrooms Provide assistance to general education teacher using the Inclusion Model for instruction Assess Kindergarten students using Shelton Public Schools Assessment Administer the Brigance Inventory of Basic Skills to special education students Administer CMT's to special education students Provide accommodations during sixth grade Writer's Workshop for a group of six students Planned and implemented an introduction to the 6th grade Science Embedded Task utilizing the Scientific Method Create visual supports using technology to enhance and to differentiate instruction Observe and assist with Everyday Mathematics, Wilson Reading, Houghton Mifflin, Scott Foresman Social Studies lesson, CMT Prep, and Literature Circles.
Education
2003 Diploma : Derby High School , City , State
2007 NCATE Endorsement, National Council for Accreditation of Teacher Education
Connecticut Collaboration (Elementary Regular Education/Special Education) (013, 165 certifications) : Southern Connecticut State University , City , State
2010 Collaborative Endorsement (Elementary Regular/Special Education) (013, 165) : Southern Connecticut State University , City , State NCATE Endorsement, National Council for Accreditation of Teacher Education
Remedial Reading and Remedial Language Arts, Grades K-12 (102 Certification) GPA: 3.85 Magna Cum Laude, Outstanding Special Education Senior Award
May 2007 Bachelor of Arts : Psychology Psychology
Passed Praxis II (Regular Education)
*Passed Praxis II (Special Education)
*Remedial Reading and Remedial Language Arts, Grades K-12 (102 Certification)
*Passed Reading Test :
Skills
Arts, Basic, book, content, Council, in K, Inspiration, instruction, Internet Browsers, Inventory, lesson plans, materials, Math, Mathematics, Excel, Microsoft Office, PowerPoint, Publisher, Microsoft Windows XP Professional, Word, Next, non-fiction, Speaking, Reading, Scientific, structured, Teacher, Writer
Additional Information
MEMBERSHIPS/HONORS: Academic Dean's List at Southern Connecticut State University - (Fall 2003, Fall 2004, Fall 2005, Spring 2006, Fall 2006) Psi-Chi psychology national honor society Golden Key national honor society Kappa Delta Pi national honor society Most Outstanding Special Education Senior
",TEACHER
19037403," PROFESSIONAL FITNESS TRAINER, GROUP INSTRUCTOR Professional Summary My professional experience includes: ​ Professional Fitness Trainer  requiring leadership and exceptional people skills. Certified by the National Exercise and Sports Training Association (NESTA) and certified TRX trainer and Kettlebell trainer. Versed in various strength, agility group and private training sessions as well as specializing in high performance, sports and weight loss regimens. Office Manager  requiring management experience and superior customer service skills.  Scheduling appointments, insurance billing, phone skills, accounting, product sales and inventory and creating a caring and friendly environment are some of the skills involved on a daily basis. Massage Therapist with customer relations as well as customer comfortability and trustworthiness are important skills necessary to be successful.   Specializing in Deep Tissue, Sports, and Swedish Massage. Membership Management  with management experience in organizing, updating and facilitating Memberships for members of the YMCA.  Restaurant Hostess  with skills including phones, reservations and customer service. Experience Professional Fitness Trainer, Group Instructor February 2015 to Current Company Name － City , State My current employment at Wellfit Malibu as a Fitness Professional I lead group and private classes. Classes at Wellfit Malibu include HiiT (High Intensity Interval Training, Strength Training,Kick boxing, Circuit Training, Plyometrics and Agility Training, Aqua Fitness and Restorative Stretch classes. I am also responsible for administering the guests Test In and Test Outs using our InBody machine which records their body fat percentage, lean muscle mass, water levels, etc.. I take their measurements and explain their results to them for their future use in their fitness and nutrition journey. For those looking for a more in depth look at their fitness levels I can give them aVO2 Max and/or RMR testing at Wellfit Malibu. Most of all I enjoy helping and watching our guests transform physically, emotionally and spiritually right before my eyes. It is exciting to see what people can accomplish when they trust the support system around them and when they truly start to believing in themselves and their abilities. Manager/Certified Personal Trainer October 1995 to Current Company Name － City , State I currently work part time as an Office Manager and Professional Fitness Trainer which is both challenging and rewarding. My daily responsibilities as an Office Manager include; answering the phones, scheduling appointments for our Chiropractors, Physical Therapists, Massage Therapists, our Acupuncturist, our Skin Specialist and my own clients for Fitness Training. I am also required to keep the office accounting and insurance billing up to date. I order, label, sell and stock retail products as well as keep the office clean and efficient at all times. My goal is to provide a smooth running and well-balanced environment for both the patients and employees. As a certified fitness trainer my expertise has evolved by working with all different types of people; the young, the elderly, the weak, the strong, the couch potato, the professional athlete, the stay at home mom/dad, the workaholic, the rich and famous and the down to earth, all who have a similar goal in mind - Strength and fitness for a healthy lifestyle. I developed of a beach workout called ""Beach Plyo"" which incorporates cardio, plyometric training, endurance, strength training and coordination.   It is a total body workout in the soft sand which utilizes weighted balls, hurdles, ladders, plyometric jump boxes, exercise bands, etc..  It is an intense class for those seeking something off the main grid and want a bit of a challenge. I have also developed specific programs for the elderly so that they stay mentally and physically fit therefore preventing injury and/or illness. In geriatric training there are two main focuses: Balance/Gait and muscle development. Through exercise routines consisting of standing balancing exercises, vision exercises, water therapy, walking, stationary cycling, yoga, pilates, tai chi and basic strength exercises they can accomplish increased muscle  strength, bone strength and their ability to walk and move. By keeping them active and physically strong improves their overall quality of life. I have also taught, coached and trained young children and teenagers in specific sports as well as for overall fitness. I have coached kids in track and field, soccer, softball, swimming and cross country. I love the simple competitive nature of kids. I enjoy finding ways to keep them motivated while keeping it fun. It is incredibly rewarding to watch them reaching goals they never thought was possible. Being a fitness trainer allows me to share my knowledge and experience with others and it also keeps me focused, balanced and organized. I have chosen an overall healthy lifestyle that I believe is inspirational to those I train plus it gives me the energy I need to give them my absolute best. Celebrity Personal Training Clients include: Patrick and Jillian Dempsey (Professional Actor & Make-up Artist to the Stars) Cher (Professional Singer, Actress, Director, Producer) Lori Stark (Owner and Creator of Chrome Hearts Jewelry and Apparel) Navi Rawat (Professional Actress) David Ellis (Director, Producer and Professional Stuntman) Greer Grammer (Professional Actress, Miss Golden Globe 2015, Daughter of Kelsey Grammer) Kenny G (World Class Saxaphone Performer). Massage Therapist January 1993 to September 1994 Company Name － City , State  I owned and managed an independent massage therapy business out of the Total Woman Gym in my hometown of Ventura, CA. I would advertise for my business and maintain a clean and serene massage therapy room with fresh linens and aromatherapy. As a Massage Therapist I enjoyed connecting with people in a therapeutic and professional manner. Professional Triathlete January 1989 to December 1995 Company Name － City , State As a pro triathlete I was given the opportunity to train and race all over the United States and internationally. I had the privilege of working and training with performance experts in track and field, swimming and cycling and triathlon. My sponsors consisted of Saucony running shoes, Oakley sunglasses, Danskin performance wear, Power Bar, Hamilton Bikes (now Easton), and Impex (a Japanese Nutrition company). Hostess September 1994 to October 1995 Company Name － City , State As a Hostess m y duties included setting up tables and stations for service, answering phone calls, making reservations, tasting food for quality and presentation and seating our guests in the appropriate sections. I really enjoyed working in an upscale restaurant where I had to exude confidence, poise and a positive attitude along with an excellent knowledge of food service. Membership Manager September 1987 to October 1990 Company Name － City , State As a Membership Manager I was responsible for selling, managing and updating all memberships for the gym. This job required many phone calls and meetings with new and existing members. I would make sure they were content with their membership and their experience in our gym. I truly loved working with people of all ages on a daily basis and making sure that all their needs were met. Education High School Diploma : Jun 1988 BUENA HIGH SCHOOL － City , State x Sports played: Varsity Swimming, Varsity Tennis, Varsity Soccer, Varsity Cross Country/Track Associate of Arts VENTURA COMMUNITY COLLEGE － City , State , United States UNITED STATES Sports Medicine Cal Poly San Luis Obispo － City , State , United States UNITED STATES Continued my undergraduate program and ran cross-country for the school team. CAL POLY SAN LUIS OBISPO, SAN LUIS OBISPO, CA UNITED STATES Completed undergraduate coursework and began Sports Medicine Program x Began my studies in Sports Medicine. Skills Professional Fitness Trainer (NESTA), TRX Certified Trainer, Kettlebell Certified Trainer, Office Management, Accounting, Scheduling Appointments, Insurance Billing, Certified Massage Therapist (IPSB, Los Angeles), Computer Proficient, Creative Problem Solving, Customer Service and Satisfaction. ","
PROFESSIONAL FITNESS TRAINER, GROUP INSTRUCTOR
Professional Summary
My professional experience includes:
‚Äã
Professional Fitness Trainer  requiring leadership and exceptional people skills. Certified by the National Exercise and Sports Training Association (NESTA) and certified TRX trainer and Kettlebell trainer. Versed in various strength, agility group and private training sessions as well as specializing in high performance, sports and weight loss regimens.
Office Manager  requiring management experience and superior customer service skills.  Scheduling appointments, insurance billing, phone skills, accounting, product sales and inventory and creating a caring and friendly environment are some of the skills involved on a daily basis.
Massage Therapist with customer relations as well as customer comfortability and trustworthiness are important skills necessary to be successful.   Specializing in Deep Tissue, Sports, and Swedish Massage.
Membership Management  with management experience in organizing, updating and facilitating Memberships for members of the YMCA. 
Restaurant Hostess  with skills including phones, reservations and customer service.
Experience
Professional Fitness Trainer, Group Instructor February 2015 to Current Company Name － City , State
My current employment at Wellfit Malibu as a Fitness Professional I lead group and private classes.
Classes at Wellfit Malibu include HiiT (High Intensity Interval Training, Strength Training,Kick boxing, Circuit Training, Plyometrics and Agility Training, Aqua Fitness and Restorative Stretch classes.
I am also responsible for administering the guests Test In and Test Outs using our InBody machine which records their body fat percentage, lean muscle mass, water levels, etc..
I take their measurements and explain their results to them for their future use in their fitness and nutrition journey.
For those looking for a more in depth look at their fitness levels I can give them aVO2 Max and/or RMR testing at Wellfit Malibu.
Most of all I enjoy helping and watching our guests transform physically, emotionally and spiritually right before my eyes.
It is exciting to see what people can accomplish when they trust the support system around them and when they truly start to believing in themselves and their abilities.
Manager/Certified Personal Trainer October 1995 to Current Company Name － City , State
I currently work part time as an Office Manager and Professional Fitness Trainer which is both challenging and rewarding.
My daily responsibilities as an Office Manager include; answering the phones, scheduling appointments for our Chiropractors, Physical Therapists, Massage Therapists, our Acupuncturist, our Skin Specialist and my own clients for Fitness Training.
I am also required to keep the office accounting and insurance billing up to date.
I order, label, sell and stock retail products as well as keep the office clean and efficient at all times.
My goal is to provide a smooth running and well-balanced environment for both the patients and employees.
As a certified fitness trainer my expertise has evolved by working with all different types of people; the young, the elderly, the weak, the strong, the couch potato, the professional athlete, the stay at home mom/dad, the workaholic, the rich and famous and the down to earth, all who have a similar goal in mind - Strength and fitness for a healthy lifestyle.
I developed of a beach workout called ""Beach Plyo"" which incorporates cardio, plyometric training, endurance, strength training and coordination.   It is a total body workout in the soft sand which utilizes weighted balls, hurdles, ladders, plyometric jump boxes, exercise bands, etc..  It is an intense class for those seeking something off the main grid and want a bit of a challenge.
I have also developed specific programs for the elderly so that they stay mentally and physically fit therefore preventing injury and/or illness.
In geriatric training there are two main focuses: Balance/Gait and muscle development.
Through exercise routines consisting of standing balancing exercises, vision exercises, water therapy, walking, stationary cycling, yoga, pilates, tai chi and basic strength exercises they can accomplish increased muscle  strength, bone strength and their ability to walk and move.
By keeping them active and physically strong improves their overall quality of life.
I have also taught, coached and trained young children and teenagers in specific sports as well as for overall fitness.
I have coached kids in track and field, soccer, softball, swimming and cross country.
I love the simple competitive nature of kids.
I enjoy finding ways to keep them motivated while keeping it fun.
It is incredibly rewarding to watch them reaching goals they never thought was possible.
Being a fitness trainer allows me to share my knowledge and experience with others and it also keeps me focused, balanced and organized.
I have chosen an overall healthy lifestyle that I believe is inspirational to those I train plus it gives me the energy I need to give them my absolute best.
Celebrity Personal Training Clients include:
Patrick and Jillian Dempsey (Professional Actor & Make-up Artist to the Stars)
Cher (Professional Singer, Actress, Director, Producer)
Lori Stark (Owner and Creator of Chrome Hearts Jewelry and Apparel)
Navi Rawat (Professional Actress)
David Ellis (Director, Producer and Professional Stuntman)
Greer Grammer (Professional Actress, Miss Golden Globe 2015, Daughter of Kelsey Grammer)
Kenny G (World Class Saxaphone Performer).
Massage Therapist January 1993 to September 1994 Company Name － City , State
 I owned and managed an independent massage therapy business out of the Total Woman Gym in my hometown of Ventura, CA.
I would advertise for my business and maintain a clean and serene massage therapy room with fresh linens and aromatherapy.
As a Massage Therapist I enjoyed connecting with people in a therapeutic and professional manner.
Professional Triathlete January 1989 to December 1995 Company Name － City , State
As a pro triathlete I was given the opportunity to train and race all over the United States and internationally.
I had the privilege of working and training with performance experts in track and field, swimming and cycling and triathlon.
My sponsors consisted of Saucony running shoes, Oakley sunglasses, Danskin performance wear, Power Bar, Hamilton Bikes (now Easton), and Impex (a Japanese Nutrition company).
Hostess September 1994 to October 1995 Company Name － City , State
As a Hostess m y duties included setting up tables and stations for service, answering phone calls, making reservations, tasting food for quality and presentation and seating our guests in the appropriate sections.
I really enjoyed working in an upscale restaurant where I had to exude confidence, poise and a positive attitude along with an excellent knowledge of food service.
Membership Manager September 1987 to October 1990 Company Name － City , State
As a Membership Manager I was responsible for selling, managing and updating all memberships for the gym.
This job required many phone calls and meetings with new and existing members.
I would make sure they were content with their membership and their experience in our gym.
I truly loved working with people of all ages on a daily basis and making sure that all their needs were met.
Education
High School Diploma : Jun 1988 BUENA HIGH SCHOOL － City , State x Sports played: Varsity Swimming, Varsity Tennis, Varsity Soccer, Varsity Cross Country/Track
Associate of Arts VENTURA COMMUNITY COLLEGE － City , State , United States UNITED STATES
Sports Medicine Cal Poly San Luis Obispo － City , State , United States UNITED STATES Continued my undergraduate program and ran cross-country for the school team. CAL POLY SAN LUIS OBISPO, SAN LUIS OBISPO, CA UNITED STATES Completed undergraduate coursework and began Sports Medicine Program x Began my studies in Sports Medicine.
Skills
Professional Fitness Trainer (NESTA), TRX Certified Trainer, Kettlebell Certified Trainer, Office Management, Accounting, Scheduling Appointments, Insurance Billing, Certified Massage Therapist (IPSB, Los Angeles), Computer Proficient, Creative Problem Solving, Customer Service and Satisfaction.
",FITNESS
18827609," HR ASSOCIATE Professional Summary Enthusiastic and goal-oriented HR Professional with 3+ years experience driving innovation and strategy for a global
technology organization. Excellent reputation for proactively resolving problems, communicating effectively, and
driving overall operational improvements. Relocating to the San Francisco Bay Area and seeking a fulltime role
in Human Resources or Talent Acquisition where I can leverage my experience and provide value to the company. Skills Recruiting Onboarding Project Management Event Planning Employee Relations Teamwork/Collaboration Training and Development Public Speaking Social Media Marketing ADP Workday Microsoft Office Suite ADP Benefits Branding Budget Oral communication Competitive Email Employee Relations Event Planning Focus Hiring HRIS HR Leadership Marketing MS Excel Microsoft Office Suite Product manager Project Management Public Speaking Recruiting Recruitment Researching Strategy Teamwork Workshops Written Work History HR Associate , 07/2018 to 12/2019 Company Name – City , State Conducted full lifecycle university recruitment (sourcing, screening, selecting, hiring, and onboarding)
Learned multiple HRIS systems and recruiting platforms including Workday, Taleo and Handshake
Led company internship program and facilitated training for interns across different functions and locations
Served as student liaison for company hackathon and grew participation from 20 to 100+ attendees
Proactively communicated with business partners, hiring managers, and external candidates to quickly
resolve issues and ensure overall positive recruitment experience
Gained proficiency in variety of other HR tasks to include strong understanding of compensation and benefits,
training and development, employee relations, and regulatory compliance. HR Intern , 09/2016 to 12/2017 Company Name – City , State Co-developed university recruitment strategy for Raleigh-based hires by researching
universities and local events, attending career fairs, executing social media strategy to support branding,
serving as the campus liaison for the annual company hackathon and actively tracking a funnel of 500+
intern applicants to assist in candidate selection process
Learning & Development: Partnered with VP Talent Development to create and present leadership
sustainment webinar for Zenger Folkman 360 feedback participants
Workforce Planning: Used MS Excel to create enhanced data structure during the product manager career
framework deployment
Employee Relations: Implemented, tested, and conducted surveys for a newly introduced scavenger hunt
app as part of the employee onboarding 2.0 development plan. Orientation Leader , 06/2016 to 08/2016 Company Name – City , State Served as first-hand liaison for 250+ students to facilitate smooth transition to NC State University
Facilitated parent panels, conducted student small groups and led guided tours for incoming first years
Trained in diversity and inclusion workshops to foster inclusive and welcoming community for all students
Enhanced written and oral communication skills throughdaily public speaking and email communication. CurrentUniversity Programs Lead , 12/2019 Company Name – City , State Develop university recruitment strategy for LexisNexis North America to proactively build talent pipeline for
key skillsets and increase brand awareness in target markets
Played key role in launching the company's first program for new graduate FTE hires
Expanded company intern program from less than 10 to 50+ interns
Communicate with internal stakeholders to determine people strategy and campus hiring targets per
function/location
Develop relationships with key university partners to build campus brand and position the company as an
employer of choice
Create targeted outreach and engagement strategies for schools that offer competitive talent, focus on D&I,
and align with business priorities
Attend on-campus and virtual career fairs, events, and hack-a-thons
Manage budget for all university recruitment related expenses
Measure and evaluate ROI each cycle to determine go-forward investment. Education Bachelor of Science : Business Administration – Human Resource Management, Psychology , 05/2018 North Carolina State University - City , State Graduated Summa Cum Laude, GPA: 3.9 Work History CurrentUniversity Programs Lead , 12/2019 Company Name – City , State Develop university recruitment strategy for LexisNexis North America to proactively build talent pipeline for
key skillsets and increase brand awareness in target markets
Played key role in launching the company's first program for new graduate FTE hires
Expanded company intern program from less than 10 to 50+ interns
Communicate with internal stakeholders to determine people strategy and campus hiring targets per
function/location
Develop relationships with key university partners to build campus brand and position the company as an
employer of choice
Create targeted outreach and engagement strategies for schools that offer competitive talent, focus on D&I,
and align with business priorities
Attend on-campus and virtual career fairs, events, and hack-a-thons
Manage budget for all university recruitment related expenses
Measure and evaluate ROI each cycle to determine go-forward investment. HR Associate , 07/2018 to 12/2019 Company Name – City , State Conducted full lifecycle university recruitment (sourcing, screening, selecting, hiring, and onboarding)
Learned multiple HRIS systems and recruiting platforms including Workday, Taleo and Handshake
Led company internship program and facilitated training for interns across different functions and locations
Served as student liaison for company hackathon and grew participation from 20 to 100+ attendees
Proactively communicated with business partners, hiring managers, and external candidates to quickly
resolve issues and ensure overall positive recruitment experience
Gained proficiency in variety of other HR tasks to include strong understanding of compensation and benefits,
training and development, employee relations, and regulatory compliance. HR Intern , 09/2016 to 12/2017 Company Name – City , State Co-developed university recruitment strategy for Raleigh-based hires by researching
universities and local events, attending career fairs, executing social media strategy to support branding,
serving as the campus liaison for the annual company hackathon and actively tracking a funnel of 500+
intern applicants to assist in candidate selection process
Learning & Development: Partnered with VP Talent Development to create and present leadership
sustainment webinar for Zenger Folkman 360 feedback participants
Workforce Planning: Used MS Excel to create enhanced data structure during the product manager career
framework deployment
Employee Relations: Implemented, tested, and conducted surveys for a newly introduced scavenger hunt
app as part of the employee onboarding 2.0 development plan. Orientation Leader , 06/2016 to 08/2016 Company Name – City , State Served as first-hand liaison for 250+ students to facilitate smooth transition to NC State University
Facilitated parent panels, conducted student small groups and led guided tours for incoming first years
Trained in diversity and inclusion workshops to foster inclusive and welcoming community for all students
Enhanced written and oral communication skills through daily public speaking and email communication. Affiliations Active Member of SHRM
Volunteer for Prevent Blindness NC
Director of New Members for Delta Gamma Sorority Skills Recruiting Onboarding Project Management Event Planning Employee Relations Teamwork/Collaboration Training and Development Public Speaking Social Media Marketing ADP Workday Microsoft Office Suite, ADP, benefits, branding, budget, oral communication, competitive, email, Employee Relations, Event Planning, focus, hiring, HRIS, HR, leadership, Marketing, MS Excel, Microsoft Office Suite, product manager, Project Management, Public Speaking, Recruiting, recruitment, researching, strategy, Teamwork, workshops, written ","
HR ASSOCIATE
Professional Summary
Enthusiastic and goal-oriented HR Professional with 3+ years experience driving innovation and strategy for a global
technology organization. Excellent reputation for proactively resolving problems, communicating effectively, and
driving overall operational improvements. Relocating to the San Francisco Bay Area and seeking a fulltime role
in Human Resources or Talent Acquisition where I can leverage my experience and provide value to the company.
Skills
Recruiting
Onboarding
Project Management
Event Planning
Employee Relations
Teamwork/Collaboration
Training and Development
Public Speaking
Social Media Marketing
ADP
Workday
Microsoft Office Suite
ADP
Benefits
Branding
Budget
Oral communication
Competitive
Email
Employee Relations
Event Planning
Focus
Hiring
HRIS
HR
Leadership
Marketing
MS Excel
Microsoft Office Suite
Product manager
Project Management
Public Speaking
Recruiting
Recruitment
Researching
Strategy
Teamwork
Workshops
Written
Work History
HR Associate , 07/2018 to 12/2019 Company Name – City , State
Conducted full lifecycle university recruitment (sourcing, screening, selecting, hiring, and onboarding)
Learned multiple HRIS systems and recruiting platforms including Workday, Taleo and Handshake
Led company internship program and facilitated training for interns across different functions and locations
Served as student liaison for company hackathon and grew participation from 20 to 100+ attendees
Proactively communicated with business partners, hiring managers, and external candidates to quickly
resolve issues and ensure overall positive recruitment experience
Gained proficiency in variety of other HR tasks to include strong understanding of compensation and benefits,
training and development, employee relations, and regulatory compliance.
HR Intern , 09/2016 to 12/2017 Company Name – City , State
Co-developed university recruitment strategy for Raleigh-based hires by researching
universities and local events, attending career fairs, executing social media strategy to support branding,
serving as the campus liaison for the annual company hackathon and actively tracking a funnel of 500+
intern applicants to assist in candidate selection process
Learning & Development: Partnered with VP Talent Development to create and present leadership
sustainment webinar for Zenger Folkman 360 feedback participants
Workforce Planning: Used MS Excel to create enhanced data structure during the product manager career
framework deployment
Employee Relations: Implemented, tested, and conducted surveys for a newly introduced scavenger hunt
app as part of the employee onboarding 2.0 development plan.
Orientation Leader , 06/2016 to 08/2016 Company Name – City , State
Served as first-hand liaison for 250+ students to facilitate smooth transition to NC State University
Facilitated parent panels, conducted student small groups and led guided tours for incoming first years
Trained in diversity and inclusion workshops to foster inclusive and welcoming community for all students
Enhanced written and oral communication skills throughdaily public speaking and email communication.
CurrentUniversity Programs Lead , 12/2019 Company Name – City , State
Develop university recruitment strategy for LexisNexis North America to proactively build talent pipeline for
key skillsets and increase brand awareness in target markets
Played key role in launching the company's first program for new graduate FTE hires
Expanded company intern program from less than 10 to 50+ interns
Communicate with internal stakeholders to determine people strategy and campus hiring targets per
function/location
Develop relationships with key university partners to build campus brand and position the company as an
employer of choice
Create targeted outreach and engagement strategies for schools that offer competitive talent, focus on D&I,
and align with business priorities
Attend on-campus and virtual career fairs, events, and hack-a-thons
Manage budget for all university recruitment related expenses
Measure and evaluate ROI each cycle to determine go-forward investment.
Education
Bachelor of Science : Business Administration – Human Resource Management, Psychology , 05/2018 North Carolina State University - City , State Graduated Summa Cum Laude, GPA: 3.9
Work History
CurrentUniversity Programs Lead , 12/2019 Company Name – City , State
Develop university recruitment strategy for LexisNexis North America to proactively build talent pipeline for
key skillsets and increase brand awareness in target markets
Played key role in launching the company's first program for new graduate FTE hires
Expanded company intern program from less than 10 to 50+ interns
Communicate with internal stakeholders to determine people strategy and campus hiring targets per
function/location
Develop relationships with key university partners to build campus brand and position the company as an
employer of choice
Create targeted outreach and engagement strategies for schools that offer competitive talent, focus on D&I,
and align with business priorities
Attend on-campus and virtual career fairs, events, and hack-a-thons
Manage budget for all university recruitment related expenses
Measure and evaluate ROI each cycle to determine go-forward investment.
HR Associate , 07/2018 to 12/2019 Company Name – City , State
Conducted full lifecycle university recruitment (sourcing, screening, selecting, hiring, and onboarding)
Learned multiple HRIS systems and recruiting platforms including Workday, Taleo and Handshake
Led company internship program and facilitated training for interns across different functions and locations
Served as student liaison for company hackathon and grew participation from 20 to 100+ attendees
Proactively communicated with business partners, hiring managers, and external candidates to quickly
resolve issues and ensure overall positive recruitment experience
Gained proficiency in variety of other HR tasks to include strong understanding of compensation and benefits,
training and development, employee relations, and regulatory compliance.
HR Intern , 09/2016 to 12/2017 Company Name – City , State
Co-developed university recruitment strategy for Raleigh-based hires by researching
universities and local events, attending career fairs, executing social media strategy to support branding,
serving as the campus liaison for the annual company hackathon and actively tracking a funnel of 500+
intern applicants to assist in candidate selection process
Learning & Development: Partnered with VP Talent Development to create and present leadership
sustainment webinar for Zenger Folkman 360 feedback participants
Workforce Planning: Used MS Excel to create enhanced data structure during the product manager career
framework deployment
Employee Relations: Implemented, tested, and conducted surveys for a newly introduced scavenger hunt
app as part of the employee onboarding 2.0 development plan.
Orientation Leader , 06/2016 to 08/2016 Company Name – City , State
Served as first-hand liaison for 250+ students to facilitate smooth transition to NC State University
Facilitated parent panels, conducted student small groups and led guided tours for incoming first years
Trained in diversity and inclusion workshops to foster inclusive and welcoming community for all students
Enhanced written and oral communication skills through daily public speaking and email communication.
Affiliations
Active Member of SHRM
Volunteer for Prevent Blindness NC
Director of New Members for Delta Gamma Sorority
Skills
Recruiting
Onboarding
Project Management
Event Planning
Employee Relations
Teamwork/Collaboration
Training and Development
Public Speaking
Social Media Marketing
ADP
Workday
Microsoft Office Suite,
ADP, benefits, branding, budget, oral communication, competitive, email, Employee Relations, Event Planning, focus, hiring, HRIS, HR, leadership, Marketing, MS Excel, Microsoft Office Suite, product manager, Project Management, Public Speaking, Recruiting, recruitment, researching, strategy, Teamwork, workshops, written
",HR
29196643," CONSULTANT Summary Media Planner and Media Buyer roles handled in the adverstising industry with a total work experience of 4+ years. Excellent knowledge in the Media agency analytical tools like TAM (Television Audience Measurement), IRS (Indian Readership Survey), TGI (Target Group Index), and Google Analytics. Excellent knowledge in Microsoft Excel, Powerpoint, Outlook, Project, and Visio. Have used the tools at work place and academic front prudently. Basic and working knowledge in SQL (Structured Query Language), Core Java, HTML, SAP MM module Worked on operating systems like Windows 7, Windows Vista, Windows XP, and Apple OS X. Strong Interpersonal skills, leadership skills, listening skills, quick learner, and team player. Have a delightful and enlightening experience in working with top clients in FMCG, Automobile, Retail, e-commerce etc. Attended several conferences, and training programs with seniors. Highest qualification is MBA in International Business with dual specialization in Marketing and Finance. Currently pursuing Masters in Management Information Systems in the US. Looking forward to switch industry from Marketing to Technological field focused on Database side preferebly. Highlights JAVA Web Technologies HTML, CSS Databases MYSQL Database Tools SQL Analytical and data Retrieving Tools Google Analytics, TAM, TGI, RAM, IRS Operating Systems Windows 7, Windows Vista, Windows XP, and Apple OS X. Accomplishments Project Title Hospital Database Management System Course Database Design and Implementation Problem Lack of Centralized Database System, paper records management and lack of communication between functional Department Solution To design a Hospital management system and build the database in SQL Summary The project was related to Relational Database System and after identifying the departments and hospital unit as a whole. At the designing stage ER and Schema was formulated and in the implementing stage database was built in the most popular RDBMS called MySQL. Tools used MySQL Project Title Accounts Receivable Application (ARA) Course System Analysis and Design Problem The Company was working on an old legacy IBM mainframe system, which was costly ad inefficient. Solution Mainframe to distributed Environment Setup Summary new project proposed is to build an Accounts Receivable Application (ARA) which is distributed unlike the rigid and costly IBM Mainframe System. The Distributed ARA would be using the J2EE Platform, which is platform independent Java environment a Java platform for building, and implementing web based enterprise and application. Likewise, a disseminated framework will give Flexibility and scalability and cost efficiency. Methodology Generating System Request, Feasibility analysis, Use cases, Sequence, class, package diagrams, GUI Samples Tools Suggested/Used Ms Visio, Ms Project 2010, Java JDK, Business Objects, MySQL, Red Hat Linux, Web Logic Project Title ERP Implementation for a Regional electrical Utility company Course Enterprise Resourse Planning (ERP) Problem The company functional units are not communicating effectively and hence the overall efficieny is falling down Solution ERP system to make the company integrated across functions Summary Regional electric utility company is planning to implement ERP systems into their organization to make it more robust and integrated. Methodology In each functional units of organization which is Marketing, HR, Finance, and supply chain, the organizational structure needs to be identified, funcational and inter business processes needed to be identifiied and database needs to be integrated accordingly. Tools Suggested SAP S&D, MM, FI, and HR Modules. Experience 03/2014 to 07/2014 Consultant Company Name The company was an event management company focused in the sports and fitness field based out of Bangalore. Their main client was Google and my role was to plan the events and consult the company on Marketing related processes. Job Responsibilities Managing Clients event planning budget Design and Implement Event Plans Monitor and control Event plans Consult on Advertising and Marketing activities Manage Reports and presentations Send Weekly and monthly updates Attend Pitch Meetings and presentations. 04/2013 to 11/2013 Account Manager Company Name To manage Clients Advertising Budget, Presenting the competition scenario in media perspective, suggesting an appropriate media mix and successfully implementing the plan, doing a post evaluation for the Media plan implemented. Job Responsibilities Division of work among the team member according to the brief Prepare a Work flow report and assigning responsibilties witn deadline Competition Analysis and Target audience profiling according to the campaign need Seeking approval for first cut pre media plan from the client Regular Team Meetings and client meetings Generating MIS reports and weekly updates New client pitching Maintaining great relationship with media vendors and clients Post Evaluation of the campaign and lessons learned Company Name Group M Role Media Buyer. 12/2011 to 04/2013 Company Name To manage clients budget and negotiate the cost for the approved media plan and big media properties with the vendors and get the savings for the client Job Responsibilities Division of work among the team member according to the brief Prepare a Work flow report and assigning responsibilties witn deadline Investment profiling for media mix Responsible for first cut media plan Rates for planning Presenting new Media investment oppurtunities to the clients Finalising the Rates for the media plan and provide savings report to the client New client pitching Maintaining great relationship with media vendors and clients Post Evaluation of the campaign and lessons learned Company Name Mudra Role. 06/2010 to 12/2011 Media Planner To Manage Clients Advertising Budget, Presenting the competition scenario in media perspective, suggesting an appropriate media mix and successfully implementing the plan, doing a post evaluation for the Media plan Job Responsibilities Competition Analysis and Target audience profiling according to the campaign need Seeking approval for first cut pre media plan from the client Generating MIS reports and weekly updates Maintaining great relationship with media vendors and clients Post Evaluation of the campaign and lessons learned. Education Degree MBA : International Business MIS Management Information Systems National University GPA: GPA: 10/4 International Business GPA: 10/4 MIS Management Information Systems GITAM University GPA: GPA: 6/4 GPA: 6/4 HOBBIES: Singing, Socializing, Working out , and Travelling Skills Advertising, Apple, Budget, CSS, client, Clients, Databases, Database, event planning, event management, Google Analytics, HTML, JAVA, Managing, Marketing, Media plan, Meetings, Windows 7, Windows, Windows XP, MIS, MYSQL, new Media, Operating Systems, OS, Presenting, presentations, processes, RAM, Singing, SQL, Vista ","
CONSULTANT
Summary
Media Planner and Media Buyer roles handled in the adverstising industry with a total work experience of 4+ years. Excellent knowledge in the Media agency analytical tools like TAM (Television Audience Measurement), IRS (Indian Readership Survey), TGI (Target Group Index), and Google Analytics. Excellent knowledge in Microsoft Excel, Powerpoint, Outlook, Project, and Visio. Have used the tools at work place and academic front prudently. Basic and working knowledge in SQL (Structured Query Language), Core Java, HTML, SAP MM module Worked on operating systems like Windows 7, Windows Vista, Windows XP, and Apple OS X. Strong Interpersonal skills, leadership skills, listening skills, quick learner, and team player. Have a delightful and enlightening experience in working with top clients in FMCG, Automobile, Retail, e-commerce etc. Attended several conferences, and training programs with seniors. Highest qualification is MBA in International Business with dual specialization in Marketing and Finance. Currently pursuing Masters in Management Information Systems in the US. Looking forward to switch industry from Marketing to Technological field focused on Database side preferebly.
Highlights
JAVA
Web Technologies
HTML, CSS
Databases
MYSQL
Database Tools
SQL
Analytical and data Retrieving Tools
Google Analytics, TAM, TGI, RAM, IRS
Operating Systems
Windows 7, Windows Vista, Windows XP, and Apple OS X.
Accomplishments
Project Title Hospital Database Management System Course Database Design and Implementation Problem Lack of Centralized Database System, paper records management and lack of communication between functional Department Solution To design a Hospital management system and build the database in SQL Summary The project was related to Relational Database System and after identifying the departments and hospital unit as a whole.
At the designing stage ER and Schema was formulated and in the implementing stage database was built in the most popular RDBMS called MySQL.
Tools used MySQL Project Title Accounts Receivable Application (ARA) Course System Analysis and Design Problem The Company was working on an old legacy IBM mainframe system, which was costly ad inefficient.
Solution Mainframe to distributed Environment Setup Summary new project proposed is to build an Accounts Receivable Application (ARA) which is distributed unlike the rigid and costly IBM Mainframe System.
The Distributed ARA would be using the J2EE Platform, which is platform independent Java environment a Java platform for building, and implementing web based enterprise and application.
Likewise, a disseminated framework will give Flexibility and scalability and cost efficiency.
Methodology Generating System Request, Feasibility analysis, Use cases, Sequence, class, package diagrams, GUI Samples Tools Suggested/Used Ms Visio, Ms Project 2010, Java JDK, Business Objects, MySQL, Red Hat Linux, Web Logic Project Title ERP Implementation for a Regional electrical Utility company Course Enterprise Resourse Planning (ERP) Problem The company functional units are not communicating effectively and hence the overall efficieny is falling down Solution ERP system to make the company integrated across functions Summary Regional electric utility company is planning to implement ERP systems into their organization to make it more robust and integrated.
Methodology In each functional units of organization which is Marketing, HR, Finance, and supply chain, the organizational structure needs to be identified, funcational and inter business processes needed to be identifiied and database needs to be integrated accordingly.
Tools Suggested SAP S&D, MM, FI, and HR Modules.
Experience
03/2014 to 07/2014
Consultant Company Name
The company was an event management company focused in the sports and fitness field based out of Bangalore.
Their main client was Google and my role was to plan the events and consult the company on Marketing related processes.
Job Responsibilities Managing Clients event planning budget Design and Implement Event Plans Monitor and control Event plans Consult on Advertising and Marketing activities Manage Reports and presentations Send Weekly and monthly updates Attend Pitch Meetings and presentations.
04/2013 to 11/2013
Account Manager Company Name
To manage Clients Advertising Budget, Presenting the competition scenario in media perspective, suggesting an appropriate media mix and successfully implementing the plan, doing a post evaluation for the Media plan implemented.
Job Responsibilities Division of work among the team member according to the brief Prepare a Work flow report and assigning responsibilties witn deadline Competition Analysis and Target audience profiling according to the campaign need Seeking approval for first cut pre media plan from the client Regular Team Meetings and client meetings Generating MIS reports and weekly updates New client pitching Maintaining great relationship with media vendors and clients Post Evaluation of the campaign and lessons learned Company Name Group M Role Media Buyer.
12/2011 to 04/2013
Company Name
To manage clients budget and negotiate the cost for the approved media plan and big media properties with the vendors and get the savings for the client Job Responsibilities Division of work among the team member according to the brief Prepare a Work flow report and assigning responsibilties witn deadline Investment profiling for media mix Responsible for first cut media plan Rates for planning Presenting new Media investment oppurtunities to the clients Finalising the Rates for the media plan and provide savings report to the client New client pitching Maintaining great relationship with media vendors and clients Post Evaluation of the campaign and lessons learned Company Name Mudra Role.
06/2010 to 12/2011
Media Planner
To Manage Clients Advertising Budget, Presenting the competition scenario in media perspective, suggesting an appropriate media mix and successfully implementing the plan, doing a post evaluation for the Media plan Job Responsibilities Competition Analysis and Target audience profiling according to the campaign need Seeking approval for first cut pre media plan from the client Generating MIS reports and weekly updates Maintaining great relationship with media vendors and clients Post Evaluation of the campaign and lessons learned.
Education
Degree
MBA : International Business MIS Management Information Systems National University GPA: GPA: 10/4 International Business GPA: 10/4 MIS Management Information Systems
GITAM University GPA: GPA: 6/4 GPA: 6/4 HOBBIES: Singing, Socializing, Working out , and Travelling
Skills
Advertising, Apple, Budget, CSS, client, Clients, Databases, Database, event planning, event management, Google Analytics, HTML, JAVA, Managing, Marketing, Media plan, Meetings, Windows 7, Windows, Windows XP, MIS, MYSQL, new Media, Operating Systems, OS, Presenting, presentations, processes, RAM, Singing, SQL, Vista
",CONSULTANT
20633855," BUSINESS DEVELOPMENT REPRESENTATIVE Career Focus Position in sales, sales management, or account executive roles Key Skills Customer communications Prospecting and cold calling Upselling and consultative selling Account management Delivering Value Proposition Proven sales track record Accomplishments 4 time Stars Trip recipient (highest percentage to quota) Named End of Quarter Super Star (Q1 2015) One of two members in the 200 club (200% to quota) Member of Team of the Month (Dell) Dell record for most calls in a day (115) Voted most outstanding graduate in the department by faculty (Colorado State University) Emerging Leaders Program certified Employee of the Month (July 2017) Experience Business Development Representative 01/2017 to Current Company Name City , State Directly supports the outside sales team Percentage to quota last 3 quarters: 133%, 144%, 200% Responsibilities: generating meetings with potential clients, running discovery calls, and moving deals through sales stages Specific focus on penetrating companies with $100 million annual revenue or more Directly reports to VP of Global Strategic Sales Have secured 2 meetings with CEOs Daily tasks might include: in-person meetings, conference calls, cold calling, cold emails, LinkedIn marketing, networking, data extraction, and attending trade shows Senior Sale Representative and Team Lead 07/2013 to 01/2017 Company Name City , State Senior Sales Rep for Dell -- 3+ years APOS Large Institution segment Responsible for New England, Northeast, and Southern sales territories Percentage to quota the last nine quarters: 201%, 116%, 226%, 80%, 100%, 64%, 129%, 98%, 106% Last quarter's quota was $2.3 million Took on team lead duties that includes territory reviews, escalation management, sales training, new hire training, team forecasting, and high level management analytics  Closed deals exceeding $1,000,000 in margin/revenue Regularly on calls with VPs, CIOs, and IT Directors Work with companies such as Miami Stock Exchange, Icahn, Hershey, Waste Management, Take Two Interactive, Workday, SalesForce, Sirius XM, Samsung, Benjamin Moore Well versed in conference calls, email sales, phone based sales, weekly forecasting, lead generation, sales reporting, weekly territory reviews, and any other sales related tasks  Helped revolutionize warranty renewals for the Dell LI segments by utilizing our Flexible Billing Program to drive higher revenue totals and margins I have taken on an extra work load starting in January 2016 as a sales manager in training Introduced a new categorized email system that is now being implemented on several teams  Trained teams in the Philippines on sales process tactics Social Media Coordinator 06/2013 Company Name City , State Social media coordinator for Country Jam 2013 in Grand Junction In charge of the festival's social media efforts (Facebook, Instagram, Twitter) Other tasks included setting up displays, talking to clients of Major Mortgage, photographing the musicians, and other necessary tasks backstage Server 05/2011 to 06/2012 Company Name City , State Went straight into server position without prior experience Held position for over a year Strongest quality for the job was my ability to maintain full customer satisfaction even when under pressure Was chosen as server of the month Education Journalism and Technical Communication December 2012 Colorado State University City , State Journalism and Technical Communication ​ Minor in Business Management Personal Information I am an avid golfer, s ports fan,  music collector, DJ/producer, s kier, f itness enthusiast, and proud Coloradoan  ","
BUSINESS DEVELOPMENT REPRESENTATIVE
Career Focus
Position in sales, sales management, or account executive roles
Key Skills
Customer communications
Prospecting and cold calling
Upselling and consultative selling
Account management
Delivering Value Proposition
Proven sales track record
Accomplishments
4 time Stars Trip recipient (highest percentage to quota)
Named End of Quarter Super Star (Q1 2015)
One of two members in the 200 club (200% to quota)
Member of Team of the Month (Dell)
Dell record for most calls in a day (115)
Voted most outstanding graduate in the department by faculty (Colorado State University)
Emerging Leaders Program certified
Employee of the Month (July 2017)
Experience
Business Development Representative 01/2017 to Current Company Name City , State
Directly supports the outside sales team
Percentage to quota last 3 quarters: 133%, 144%, 200%
Responsibilities: generating meetings with potential clients, running discovery calls, and moving deals through sales stages
Specific focus on penetrating companies with $100 million annual revenue or more
Senior Sale Representative and Team Lead 07/2013 to 01/2017 Company Name City , State
Senior Sales Rep for Dell -- 3+ years
APOS Large Institution segment
Responsible for New England, Northeast, and Southern sales territories
Percentage to quota the last nine quarters: 201%, 116%, 226%, 80%, 100%, 64%, 129%, 98%, 106%
Last quarter's quota was $2.3 million
Took on team lead duties that includes territory reviews, escalation management, sales training, new hire training, team forecasting, and high level management analytics 
Closed deals exceeding $1,000,000 in margin/revenue
Regularly on calls with VPs, CIOs, and IT Directors
Work with companies such as Miami Stock Exchange, Icahn, Hershey, Waste Management, Take Two Interactive, Workday, SalesForce, Sirius XM, Samsung, Benjamin Moore
Well versed in conference calls, email sales, phone based sales, weekly forecasting, lead generation, sales reporting, weekly territory reviews, and any other sales related tasks 
Helped revolutionize warranty renewals for the Dell LI segments by utilizing our Flexible Billing Program to drive higher revenue totals and margins
I have taken on an extra work load starting in January 2016 as a sales manager in training
Introduced a new categorized email system that is now being implemented on several teams 
Trained teams in the Philippines on sales process tactics
Social Media Coordinator 06/2013 Company Name City , State
Social media coordinator for Country Jam 2013 in Grand Junction
In charge of the festival's social media efforts (Facebook, Instagram, Twitter)
Other tasks included setting up displays, talking to clients of Major Mortgage, photographing the musicians, and other necessary tasks backstage
Server 05/2011 to 06/2012 Company Name City , State
Went straight into server position without prior experience
Held position for over a year
Strongest quality for the job was my ability to maintain full customer satisfaction even when under pressure
Was chosen as server of the month
Education
Journalism and Technical Communication December 2012 Colorado State University City , State
Journalism and Technical Communication
‚Äã Minor in Business Management
Personal Information
I am an avid golfer, s ports fan,  music collector, DJ/producer, s kier, f itness enthusiast, and proud Coloradoan 
",BUSINESS-DEVELOPMENT
20806155," HR SPECIALIST (INFORMATION SYSTEMS) Experience 02/2013 - 12/2014 Company Name － City , State HR Specialist (Information Systems) Permanent/FT Supervisor: Iris Murray (910-432-2392) Served as Fort Bragg Installation Civilian Personnel Information Systems Manager with full responsibility for establishing and implementing automated personnel policy, providing advisory services, and resolving HR automation user issues. This included system access control, HR automation training administration and instruction, HR automation system software functionality and interface issues, hardware troubleshooting, installation and maintenance, and regulatory and procedural guidance, etc. Systems included: FASCLASS, AutoNoa, USA Staffing, Business Objects Applications (SAP Software), CPOL, DCPDS, CSU, eOPF, ASARS, etc. Designed, constructed, tested, deployed, and maintained organizational SharePoint infrastructure. Designed customized web-based management tools to improve organizational efficiency, communication, and archiving capabilities. Served as the Webmaster for the Fort Bragg Civilian Personnel Advisory Center (CPAC) internet and intranet products with responsibility for ensuring release compliance, proper website structure and architecture, ease of use, and esthetic appeal. Wrote detailed technical plans to maintain organizational functionality in the occurrence of service interruptions due to software incompatibility issues resulting from Network Enterprise Center compliance demands and newly implemented network configurations. Managed storage capabilities and built a detailed archival system to maintain organization's historic documents. Analyzed organizational automation training needs and constructed detailed training plans. Coordinated training registrations for internal and external customer base. Constructed customized slides and literature to meet training needs. Delivered short-term and extended training sessions on HR automation program functionality, troubleshooting, capabilities. Performed onsite and phone-based troubleshooting of HR automation programs. Assisted users with identifying likely causes of functionality problems and employed non-standard and standardized troubleshooting to solve user issues. Managed all user account requests for all Fort Bragg users to include initial request, modifications, and deletions. Provided advisory services to CPAC staff and external managers on automation issues, proper system usage and guidelines, and general account maintenance. 08/2012 - 02/2013 Company Name － City , State HR Specialist Permanent/FT Supervisor: Kimberly Malone (870-540-3077) Served as a senior HR Specialist leading a four-person team in the accomplishment of recruitment and placement work. Responsible for analyzing workforce capabilities and equitably distributing workload to best utilize organizational resources. Set and tracked suspenses and deadlines on assigned work. Set workload milestones and regularly monitored whether my team was meeting the goals as projected and adjusted my approach accordingly to meet production requirements. Assigned and tracked all pre-work to ensure analytical accuracy in the strategic recruitment discussion and job analysis phases. Reviewed all RPA coding and remarks prior to submission for processing. Continually analyzed work practices and processes to gather data for streamlining or process change proposals. Managed all user account requests for all Pine Bluff Arsenal users to include initial request, modifications, and deletions. Provided advisory services to CPAC staff and external managers on automation issues, proper system usage and guidelines, and general account maintenance. Served as the HR Automation Program Administrator. Provided technical assistance and advisory services within the CPAC and to all post-wide users for personnel automation systems. Served as the installation Information Management Officer for HR automation. Performed workforce needs assessments to determine the overall intellectual resources, skill level and training needs of junior HR Specialists and HR Assistants. Advised the HR Officer on learning progression, areas of needed improvement, and recommendations for training of the junior HR workforce. Constructed training materials and performed workforce development training for my organization. Conducted reviews and quality control of all assessments and vacancy announcements of my team prior to publishing and use the resulting observations in the construct of developmental training. Designed and conducted on-site training on HR processes and automation to a workforce of over 1,200 employees. Assessed existing HR training programs and determined the need for adjustment, replacement, or maintenance based on employee feedback and productivity measures. Constructed new training materials and delivered organizationally standardized training. Performed strategic recruitment discussions to determine proper position classification, area of consideration, and overall recruitment plan. Conducted detailed job analysis in concert with hiring managers and subject matter experts. Built and edited vacancies, assessments, and vacancy announcements (Delegated Examining Unit and Merit Promotion) using USA Staffing. Coded personnel actions. Performed post-selection processes. Advised the post Command group and directorate level managers on difficult HR issues, i.e. attrition management, regulatory determinations, etc. Conducted regulatory, organizational, and procedural research, analysis, and synthesis of human resources related laws, policies, and regulatory guidance in order to write proposals to address complex staffing solutions, production focus, and HR process improvement. Analyzed organizational composition and provide position management and classification support to assigned organizations under the General Schedule (GS) and Wage Grade (WG) pay schedules. Advised managers on the position classification process and the use of various classification references and automated tools. Performed routine and non-routine position classification of supervisory, non-supervisory, leader, professional, administrative, clerical, technical, other, and blue collar position. Performed FLSA determinations. Researched and analyzed classification regulations, handbooks, references, and regulatory guidance. Analyzed position description data and write position evaluations. Served as the Priority Placement Plan (PPP) and Reemployment Priority List Program Administrator with responsibility for program operations and performance, data audits, eligibility determinations, conduct of registrant counseling, registrations, and file maintenance. Conducted PPP file and match audits. Continually monitored program to maintain operational and procedural consistency, determine need for process improvements, and ensure registrants are receiving proper service and assistance. 08/2011 - 08/2012 Company Name － City , State HR Specialist Permanent/FT Supervisor: Kimberly Malone (870-540-3077) Served as the HR Automation Program Administrator. Provided technical assistance and advisory services within the CPAC and to all post-wide users for personnel automation systems. Served as the installation Information Management Officer for HR automation Managed organization-wide HR automation account establishment and end-dating. Advised managers and employees on system functionality and limitations. Specialized in the use of Business Objects Applications program to provide Defense Civilian Personnel Data System (DCPDS)-based reports and statistical analysis for the post command group and servicing CPAC. Supervised roll out of new automation processes, e.g. CAC enabling, PPP Pre-requisitioning (ASARS), USA Staffing conversion, etc. Constructed guidance and instructions to assist in resolution of personnel system user issues and informs users of upcoming automation changes or outages. Gathered and analyzed user experience data to determine the need for system adjustment, replacement, or maintenance based on employee feedback and productivity measures. Served as the Pine Bluff Arsenal USA Staffing Super User responsible for implementing Regional changes, keeping the workforce informed of functionality issues, attending bi-weekly Regional meetings to stay abreast of automation developments, maintaining user and customer accounts, building custom notification letters, troubleshooting, and answering questions related to system functions, usage, and regulatory guidance. Created and manipulated automated databases using Microsoft Excel and Microsoft Access. Used varying databases, universes, and data elements to construct complex Business Objects Applications reports. Utilized these reports to retrieve employee statistical and profile information for analysis and interrogatory requests. Provided guidance on merit system principles, prohibited personnel practices, HR regulations, and the development and use of valid selection criteria and processes. Advised management on recruitment strategies, sources, appointment authorities, and special programs. Performed routine and non-routine position classification of supervisory, non-supervisory, leader, professional, administrative, clerical, technical, other, and blue collar position. Analyzed and applied classification standards, SOP's, laws, and regulatory guidance to conduct classification and FLSA determinations on a variety of position including Wage Schedule and General Schedule non-supervisory, supervisory, wage grade, wage leader, and wage supervisor positions. Analyzed position description data and wrote position evaluations. Researched and analyzed relevant federal regulations and guidance to determine legality and options. Crafted suggestions and recruitment strategies for presentation to the post command. Presented monthly HR-related training to a diverse workforce consisting of over 1,200 employees. Served as a peer-to-peer trainer and reviewer on HR functions, e.g. recruitment/placement procedures, vacancy announcement construction, job analysis, suspense tracking, and use of HR automation programs. Coded personnel actions IAW the Guide to Processing Personnel actions and other applicable regulatory guidance. Reviewed and analyzed all personnel actions prior to submission to reconcile any errors or discrepancies. Analyzed quality control RPA data and Open Goodness of Data reports to double check for incorrect event coding. Wrote vacancy announcements, determined qualifications, set pay, and produced merit promotion and DEU referral lists. Analyzed, interpreted and applied recruitment and placement regulatory guidance, laws, and policies. Assisted customers with federal employee benefits programs concerning entitlements, insurance, beneficiaries, Post-56 buy back, retirement preparation, leave, TSP, compensation, etc. Provided advisory services to staff and managers to resolve staffing, classification, pay, action processing, and related personnel issues. Served as the Priority Placement Plan (PPP) and Reemployment Priority List Program Administrator with responsibility for program operations and performance, data audits, eligibility determinations, conduct of registrant counseling, registrations, and file maintenance Education Miller-Motte College － City , State , US Associate : Microcomputer Applications Associate Degree 04/2015 Miller-Motte College, Wilmington, NC United States GPA 3.61 of a maximum 4.0 Credits Earned: 68 Credit Hours Major: Microcomputer Applications Relevant Coursework: Web Development, PC Operating Systems, Project Management, Desktop Publishing, Presentation Graphics, PC Hardware & Software A+, Advanced Database Management, Advanced Spreadsheets, Advanced Word Processing, E-Commerce Capella University Minneapolis － City , State , US Master's : Human Services Master's Degree 03/2010 Capella University Minneapolis, MN United States GPA: 3.67 of a maximum 4.0 Credits Earned: 48 Semester hours Major: Human Services Honors: Cum Laude Accomplishments Major: Human Services Honors: Cum Laude Military Experience 08/2012 - 02/2013 Company Name Specialist Department of the Army, Civilian HR Agency Hours per week: 40 Fort Bragg, NC Permanent/FT Supervisor: Iris Murray (910-432-2392) Served as Fort Bragg Installation Civilian Personnel Information Systems Manager with full responsibility for establishing and implementing automated personnel policy, providing advisory services, and resolving HR automation user issues. This included system access control, HR automation training administration and instruction, HR automation system software functionality and interface issues, hardware troubleshooting, installation and maintenance, and regulatory and procedural guidance, etc. Systems included: FASCLASS, AutoNoa, USA Staffing, Business Objects Applications (SAP Software), CPOL, DCPDS, CSU, eOPF, ASARS, etc. Designed, constructed, tested, deployed, and maintained organizational SharePoint infrastructure. Designed customized web-based management tools to improve organizational efficiency, communication, and archiving capabilities. Served as the Webmaster for the Fort Bragg Civilian Personnel Advisory Center (CPAC) internet and intranet products with responsibility for ensuring release compliance, proper website structure and architecture, ease of use, and esthetic appeal. Wrote detailed technical plans to maintain organizational functionality in the occurrence of service interruptions due to software incompatibility issues resulting from Network Enterprise Center compliance demands and newly implemented network configurations. Managed storage capabilities and built a detailed archival system to maintain organization's historic documents. Analyzed organizational automation training needs and constructed detailed training plans. Coordinated training registrations for internal and external customer base. Constructed customized slides and literature to meet training needs. Delivered short-term and extended training sessions on HR automation program functionality, troubleshooting, capabilities. Performed onsite and phone-based troubleshooting of HR automation programs. Assisted users with identifying likely causes of functionality problems and employed non-standard and standardized troubleshooting to solve user issues. Managed all user account requests for all Fort Bragg users to include initial request, modifications, and deletions. Provided advisory services to CPAC staff and external managers on automation issues, proper system usage and guidelines, and general account maintenance. HR Specialist (Recruitment & Placement/Info Systems) GS-0201-12 08/2012 - 02/2013 Department of the Army, Civilian HR Agency Hours per week: 40 Pine Bluff, AR Permanent/FT Supervisor: Kimberly Malone (870-540-3077) Served as a senior HR Specialist leading a four-person team in the accomplishment of recruitment and placement work. Responsible for analyzing workforce capabilities and equitably distributing workload to best utilize organizational resources. Set and tracked suspenses and deadlines on assigned work. Set workload milestones and regularly monitored whether my team was meeting the goals as projected and adjusted my approach accordingly to meet production requirements. Assigned and tracked all pre-work to ensure analytical accuracy in the strategic recruitment discussion and job analysis phases. Reviewed all RPA coding and remarks prior to submission for processing. Continually analyzed work practices and processes to gather data for streamlining or process change proposals. Managed all user account requests for all Pine Bluff Arsenal users to include initial request, modifications, and deletions. Provided advisory services to CPAC staff and external managers on automation issues, proper system usage and guidelines, and general account maintenance. Served as the HR Automation Program Administrator. Provided technical assistance and advisory services within the CPAC and to all post-wide users for personnel automation systems. Served as the installation Information Management Officer for HR automation. Performed workforce needs assessments to determine the overall intellectual resources, skill level and training needs of junior HR Specialists and HR Assistants. Advised the HR Officer on learning progression, areas of needed improvement, and recommendations for training of the junior HR workforce. Constructed training materials and performed workforce development training for my organization. Conducted reviews and quality control of all assessments and vacancy announcements of my team prior to publishing and use the resulting observations in the construct of developmental training. Designed and conducted on-site training on HR processes and automation to a workforce of over 1,200 employees. Assessed existing HR training programs and determined the need for adjustment, replacement, or maintenance based on employee feedback and productivity measures. Constructed new training materials and delivered organizationally standardized training. Performed strategic recruitment discussions to determine proper position classification, area of consideration, and overall recruitment plan. Conducted detailed job analysis in concert with hiring managers and subject matter experts. Built and edited vacancies, assessments, and vacancy announcements (Delegated Examining Unit and Merit Promotion) using USA Staffing. Coded personnel actions. Performed post-selection processes. Advised the post Command group and directorate level managers on difficult HR issues, i.e. attrition management, regulatory determinations, etc. Conducted regulatory, organizational, and procedural research, analysis, and synthesis of human resources related laws, policies, and regulatory guidance in order to write proposals to address complex staffing solutions, production focus, and HR process improvement. Analyzed organizational composition and provide position management and classification support to assigned organizations under the General Schedule (GS) and Wage Grade (WG) pay schedules. Advised managers on the position classification process and the use of various classification references and automated tools. Performed routine and non-routine position classification of supervisory, non-supervisory, leader, professional, administrative, clerical, technical, other, and blue collar position. Performed FLSA determinations. Researched and analyzed classification regulations, handbooks, references, and regulatory guidance. Analyzed position description data and write position evaluations. Served as the Priority Placement Plan (PPP) and Reemployment Priority List Program Administrator with responsibility for program operations and performance, data audits, eligibility determinations, conduct of registrant counseling, registrations, and file maintenance. Conducted PPP file and match audits. Continually monitored program to maintain operational and procedural consistency, determine need for process improvements, and ensure registrants are receiving proper service and assistance. HR Specialist (Classification/Recruitment & Placement) GS-0201-11 08/2011 - 08/2012 Department of the Army, Civilian HR Agency Hours per week: 40 Pine Bluff, AR Permanent/FT Supervisor: Kimberly Malone (870-540-3077) Served as the HR Automation Program Administrator. Provided technical assistance and advisory services within the CPAC and to all post-wide users for personnel automation systems. Served as the installation Information Management Officer for HR automation Managed organization-wide HR automation account establishment and end-dating. Advised managers and employees on system functionality and limitations. Specialized in the use of Business Objects Applications program to provide Defense Civilian Personnel Data System (DCPDS)-based reports and statistical analysis for the post command group and servicing CPAC. Supervised roll out of new automation processes, e.g. CAC enabling, PPP Pre-requisitioning (ASARS), USA Staffing conversion, etc. Constructed guidance and instructions to assist in resolution of personnel system user issues and informs users of upcoming automation changes or outages. Gathered and analyzed user experience data to determine the need for system adjustment, replacement, or maintenance based on employee feedback and productivity measures. Served as the Pine Bluff Arsenal USA Staffing Super User responsible for implementing Regional changes, keeping the workforce informed of functionality issues, attending bi-weekly Regional meetings to stay abreast of automation developments, maintaining user and customer accounts, building custom notification letters, troubleshooting, and answering questions related to system functions, usage, and regulatory guidance. Created and manipulated automated databases using Microsoft Excel and Microsoft Access. Used varying databases, universes, and data elements to construct complex Business Objects Applications reports. Utilized these reports to retrieve employee statistical and profile information for analysis and interrogatory requests. Provided guidance on merit system principles, prohibited personnel practices, HR regulations, and the development and use of valid selection criteria and processes. Advised management on recruitment strategies, sources, appointment authorities, and special programs. Performed routine and non-routine position classification of supervisory, non-supervisory, leader, professional, administrative, clerical, technical, other, and blue collar position. Analyzed and applied classification standards, SOP's, laws, and regulatory guidance to conduct classification and FLSA determinations on a variety of position including Wage Schedule and General Schedule non-supervisory, supervisory, wage grade, wage leader, and wage supervisor positions. Analyzed position description data and wrote position evaluations. Researched and analyzed relevant federal regulations and guidance to determine legality and options. Crafted suggestions and recruitment strategies for presentation to the post command. Presented monthly HR-related training to a diverse workforce consisting of over 1,200 employees. Served as a peer-to-peer trainer and reviewer on HR functions, e.g. recruitment/placement procedures, vacancy announcement construction, job analysis, suspense tracking, and use of HR automation programs. Coded personnel actions IAW the Guide to Processing Personnel actions and other applicable regulatory guidance. Reviewed and analyzed all personnel actions prior to submission to reconcile any errors or discrepancies. Analyzed quality control RPA data and Open Goodness of Data reports to double check for incorrect event coding. Wrote vacancy announcements, determined qualifications, set pay, and produced merit promotion and DEU referral lists. Analyzed, interpreted and applied recruitment and placement regulatory guidance, laws, and policies. Assisted customers with federal employee benefits programs concerning entitlements, insurance, beneficiaries, Post-56 buy back, retirement preparation, leave, TSP, compensation, etc. Provided advisory services to staff and managers to resolve staffing, classification, pay, action processing, and related personnel issues. Served as the Priority Placement Plan (PPP) and Reemployment Priority List Program Administrator with responsibility for program operations and performance, data audits, eligibility determinations, conduct of registrant counseling, registrations, and file maintenance Certifications RPA CAC DoD Skills Hr, Maintenance, Registrations, Staffing, Training, Access, Account Maintenance, General Account, Access Control, Architecture, Archiving, Csu, Hardware Troubleshooting, Intranet, Microsoft Sharepoint, Sap, Sharepoint, Web Based, Web-based, Audits, Clerical, Coding, File, Flsa, Job Analysis, Operations, Ppp, Quality Control, Recruitment, Technical Assistance, Answering, Benefits, Bi, Business Intelligence, Cac, Compensation, Customer Accounts, Databases, Employee Benefits, Excel, Federal Regulations, Microsoft Access, Microsoft Excel, Ms Access, Statistical Analysis, User Experience, Publishing, Hr Issues, Hr Process Improvement, Human Resources, Process Improvement, Process Improvements, Proposals, Solutions, Training Programs, Ar, Dod, Gsa, Information Assurance, Online Learning, Online Training, Security, Associate, Credit, Database, Database Management, Desktop Publishing, Project Management, Word ","
HR SPECIALIST (INFORMATION SYSTEMS)
Experience
02/2013 - 12/2014
Company Name － City , State HR Specialist (Information Systems)
Served as Fort Bragg Installation Civilian Personnel Information Systems Manager with full responsibility for establishing and implementing automated personnel policy, providing advisory services, and resolving HR automation user issues. This included system access control, HR automation training administration and instruction, HR automation system software functionality and interface issues, hardware troubleshooting, installation and maintenance, and regulatory and procedural guidance, etc. Systems included: FASCLASS, AutoNoa, USA Staffing, Business Objects Applications (SAP Software), CPOL, DCPDS, CSU, eOPF, ASARS, etc.
Designed, constructed, tested, deployed, and maintained organizational SharePoint infrastructure. Designed customized web-based management tools to improve organizational efficiency, communication, and archiving capabilities.
Served as the Webmaster for the Fort Bragg Civilian Personnel Advisory Center (CPAC) internet and intranet products with responsibility for ensuring release compliance, proper website structure and architecture, ease of use, and esthetic appeal.
Wrote detailed technical plans to maintain organizational functionality in the occurrence of service interruptions due to software incompatibility issues resulting from Network Enterprise Center compliance demands and newly implemented network configurations. Managed storage capabilities and built a detailed archival system to maintain organization's historic documents.
Analyzed organizational automation training needs and constructed detailed training plans. Coordinated training registrations for internal and external customer base. Constructed customized slides and literature to meet training needs. Delivered short-term and extended training sessions on HR automation program functionality, troubleshooting, capabilities.
Performed onsite and phone-based troubleshooting of HR automation programs. Assisted users with identifying likely causes of functionality problems and employed non-standard and standardized troubleshooting to solve user issues.
Managed all user account requests for all Fort Bragg users to include initial request, modifications, and deletions. Provided advisory services to CPAC staff and external managers on automation issues, proper system usage and guidelines, and general account maintenance.
Served as a senior HR Specialist leading a four-person team in the accomplishment of recruitment and placement work. Responsible for analyzing workforce capabilities and equitably distributing workload to best utilize organizational resources. Set and tracked suspenses and deadlines on assigned work. Set workload milestones and regularly monitored whether my team was meeting the goals as projected and adjusted my approach accordingly to meet production requirements.
Assigned and tracked all pre-work to ensure analytical accuracy in the strategic recruitment discussion and job analysis phases. Reviewed all RPA coding and remarks prior to submission for processing. Continually analyzed work practices and processes to gather data for streamlining or process change proposals.
Managed all user account requests for all Pine Bluff Arsenal users to include initial request, modifications, and deletions. Provided advisory services to CPAC staff and external managers on automation issues, proper system usage and guidelines, and general account maintenance.
Served as the HR Automation Program Administrator. Provided technical assistance and advisory services within the CPAC and to all post-wide users for personnel automation systems. Served as the installation Information Management Officer for HR automation.
Performed workforce needs assessments to determine the overall intellectual resources, skill level and training needs of junior HR Specialists and HR Assistants. Advised the HR Officer on learning progression, areas of needed improvement, and recommendations for training of the junior HR workforce. Constructed training materials and performed workforce development training for my organization.
Conducted reviews and quality control of all assessments and vacancy announcements of my team prior to publishing and use the resulting observations in the construct of developmental training.
Designed and conducted on-site training on HR processes and automation to a workforce of over 1,200 employees. Assessed existing HR training programs and determined the need for adjustment, replacement, or maintenance based on employee feedback and productivity measures. Constructed new training materials and delivered organizationally standardized training.
Performed strategic recruitment discussions to determine proper position classification, area of consideration, and overall recruitment plan. Conducted detailed job analysis in concert with hiring managers and subject matter experts.
Built and edited vacancies, assessments, and vacancy announcements (Delegated Examining Unit and Merit Promotion) using USA Staffing. Coded personnel actions. Performed post-selection processes.
Advised the post Command group and directorate level managers on difficult HR issues, i.e. attrition management, regulatory determinations, etc. Conducted regulatory, organizational, and procedural research, analysis, and synthesis of human resources related laws, policies, and regulatory guidance in order to write proposals to address complex staffing solutions, production focus, and HR process improvement.
Analyzed organizational composition and provide position management and classification support to assigned organizations under the General Schedule (GS) and Wage Grade (WG) pay schedules. Advised managers on the position classification process and the use of various classification references and automated tools.
Performed routine and non-routine position classification of supervisory, non-supervisory, leader, professional, administrative, clerical, technical, other, and blue collar position. Performed FLSA determinations. Researched and analyzed classification regulations, handbooks, references, and regulatory guidance. Analyzed position description data and write position evaluations.
Served as the Priority Placement Plan (PPP) and Reemployment Priority List Program Administrator with responsibility for program operations and performance, data audits, eligibility determinations, conduct of registrant counseling, registrations, and file maintenance. Conducted PPP file and match audits. Continually monitored program to maintain operational and procedural consistency, determine need for process improvements, and ensure registrants are receiving proper service and assistance.
Served as the HR Automation Program Administrator. Provided technical assistance and advisory services within the CPAC and to all post-wide users for personnel automation systems. Served as the installation Information Management Officer for HR automation
Managed organization-wide HR automation account establishment and end-dating. Advised managers and employees on system functionality and limitations. Specialized in the use of Business Objects Applications program to provide Defense Civilian Personnel Data System (DCPDS)-based reports and statistical analysis for the post command group and servicing CPAC.
Supervised roll out of new automation processes, e.g. CAC enabling, PPP Pre-requisitioning (ASARS), USA Staffing conversion, etc. Constructed guidance and instructions to assist in resolution of personnel system user issues and informs users of upcoming automation changes or outages. Gathered and analyzed user experience data to determine the need for system adjustment, replacement, or maintenance based on employee feedback and productivity measures.
Served as the Pine Bluff Arsenal USA Staffing Super User responsible for implementing Regional changes, keeping the workforce informed of functionality issues, attending bi-weekly Regional meetings to stay abreast of automation developments, maintaining user and customer accounts, building custom notification letters, troubleshooting, and answering questions related to system functions, usage, and regulatory guidance.
Created and manipulated automated databases using Microsoft Excel and Microsoft Access. Used varying databases, universes, and data elements to construct complex Business Objects Applications reports. Utilized these reports to retrieve employee statistical and profile information for analysis and interrogatory requests.
Provided guidance on merit system principles, prohibited personnel practices, HR regulations, and the development and use of valid selection criteria and processes. Advised management on recruitment strategies, sources, appointment authorities, and special programs.
Performed routine and non-routine position classification of supervisory, non-supervisory, leader, professional, administrative, clerical, technical, other, and blue collar position.
Analyzed and applied classification standards, SOP's, laws, and regulatory guidance to conduct classification and FLSA determinations on a variety of position including Wage Schedule and General Schedule non-supervisory, supervisory, wage grade, wage leader, and wage supervisor positions. Analyzed position description data and wrote position evaluations.
Researched and analyzed relevant federal regulations and guidance to determine legality and options. Crafted suggestions and recruitment strategies for presentation to the post command. Presented monthly HR-related training to a diverse workforce consisting of over 1,200 employees.
Served as a peer-to-peer trainer and reviewer on HR functions, e.g. recruitment/placement procedures, vacancy announcement construction, job analysis, suspense tracking, and use of HR automation programs. Coded personnel actions IAW the Guide to Processing Personnel actions and other applicable regulatory guidance.
Reviewed and analyzed all personnel actions prior to submission to reconcile any errors or discrepancies. Analyzed quality control RPA data and Open Goodness of Data reports to double check for incorrect event coding. Wrote vacancy announcements, determined qualifications, set pay, and produced merit promotion and DEU referral lists.
Analyzed, interpreted and applied recruitment and placement regulatory guidance, laws, and policies. Assisted customers with federal employee benefits programs concerning entitlements, insurance, beneficiaries, Post-56 buy back, retirement preparation, leave, TSP, compensation, etc. Provided advisory services to staff and managers to resolve staffing, classification, pay, action processing, and related personnel issues.
Served as the Priority Placement Plan (PPP) and Reemployment Priority List Program Administrator with responsibility for program operations and performance, data audits, eligibility determinations, conduct of registrant counseling, registrations, and file maintenance
Education
Miller-Motte College － City , State , US Associate : Microcomputer Applications Associate Degree 04/2015 Miller-Motte College, Wilmington, NC United States GPA 3.61 of a maximum 4.0 Credits Earned: 68 Credit Hours Major: Microcomputer Applications Relevant Coursework: Web Development, PC Operating Systems, Project Management, Desktop Publishing, Presentation Graphics, PC Hardware & Software A+, Advanced Database Management, Advanced Spreadsheets, Advanced Word Processing, E-Commerce
Capella University Minneapolis － City , State , US Master's : Human Services Master's Degree 03/2010 Capella University Minneapolis, MN United States GPA: 3.67 of a maximum 4.0 Credits Earned: 48 Semester hours Major: Human Services Honors: Cum Laude
Accomplishments
Major: Human Services Honors: Cum Laude
Military Experience
08/2012 - 02/2013
Company Name Specialist Department of the Army, Civilian HR Agency Hours per week: 40 Fort Bragg, NC Permanent/FT Supervisor: Iris Murray (910-432-2392) Served as Fort Bragg Installation Civilian Personnel Information Systems Manager with full responsibility for establishing and implementing automated personnel policy, providing advisory services, and resolving HR automation user issues. This included system access control, HR automation training administration and instruction, HR automation system software functionality and interface issues, hardware troubleshooting, installation and maintenance, and regulatory and procedural guidance, etc. Systems included: FASCLASS, AutoNoa, USA Staffing, Business Objects Applications (SAP Software), CPOL, DCPDS, CSU, eOPF, ASARS, etc. Designed, constructed, tested, deployed, and maintained organizational SharePoint infrastructure. Designed customized web-based management tools to improve organizational efficiency, communication, and archiving capabilities. Served as the Webmaster for the Fort Bragg Civilian Personnel Advisory Center (CPAC) internet and intranet products with responsibility for ensuring release compliance, proper website structure and architecture, ease of use, and esthetic appeal. Wrote detailed technical plans to maintain organizational functionality in the occurrence of service interruptions due to software incompatibility issues resulting from Network Enterprise Center compliance demands and newly implemented network configurations. Managed storage capabilities and built a detailed archival system to maintain organization's historic documents. Analyzed organizational automation training needs and constructed detailed training plans. Coordinated training registrations for internal and external customer base. Constructed customized slides and literature to meet training needs. Delivered short-term and extended training sessions on HR automation program functionality, troubleshooting, capabilities. Performed onsite and phone-based troubleshooting of HR automation programs. Assisted users with identifying likely causes of functionality problems and employed non-standard and standardized troubleshooting to solve user issues. Managed all user account requests for all Fort Bragg users to include initial request, modifications, and deletions. Provided advisory services to CPAC staff and external managers on automation issues, proper system usage and guidelines, and general account maintenance. HR Specialist (Recruitment & Placement/Info Systems) GS-0201-12 08/2012 - 02/2013 Department of the Army, Civilian HR Agency Hours per week: 40 Pine Bluff, AR Permanent/FT Supervisor: Kimberly Malone (870-540-3077) Served as a senior HR Specialist leading a four-person team in the accomplishment of recruitment and placement work. Responsible for analyzing workforce capabilities and equitably distributing workload to best utilize organizational resources. Set and tracked suspenses and deadlines on assigned work. Set workload milestones and regularly monitored whether my team was meeting the goals as projected and adjusted my approach accordingly to meet production requirements. Assigned and tracked all pre-work to ensure analytical accuracy in the strategic recruitment discussion and job analysis phases. Reviewed all RPA coding and remarks prior to submission for processing. Continually analyzed work practices and processes to gather data for streamlining or process change proposals. Managed all user account requests for all Pine Bluff Arsenal users to include initial request, modifications, and deletions. Provided advisory services to CPAC staff and external managers on automation issues, proper system usage and guidelines, and general account maintenance. Served as the HR Automation Program Administrator. Provided technical assistance and advisory services within the CPAC and to all post-wide users for personnel automation systems. Served as the installation Information Management Officer for HR automation. Performed workforce needs assessments to determine the overall intellectual resources, skill level and training needs of junior HR Specialists and HR Assistants. Advised the HR Officer on learning progression, areas of needed improvement, and recommendations for training of the junior HR workforce. Constructed training materials and performed workforce development training for my organization. Conducted reviews and quality control of all assessments and vacancy announcements of my team prior to publishing and use the resulting observations in the construct of developmental training. Designed and conducted on-site training on HR processes and automation to a workforce of over 1,200 employees. Assessed existing HR training programs and determined the need for adjustment, replacement, or maintenance based on employee feedback and productivity measures. Constructed new training materials and delivered organizationally standardized training. Performed strategic recruitment discussions to determine proper position classification, area of consideration, and overall recruitment plan. Conducted detailed job analysis in concert with hiring managers and subject matter experts. Built and edited vacancies, assessments, and vacancy announcements (Delegated Examining Unit and Merit Promotion) using USA Staffing. Coded personnel actions. Performed post-selection processes. Advised the post Command group and directorate level managers on difficult HR issues, i.e. attrition management, regulatory determinations, etc. Conducted regulatory, organizational, and procedural research, analysis, and synthesis of human resources related laws, policies, and regulatory guidance in order to write proposals to address complex staffing solutions, production focus, and HR process improvement. Analyzed organizational composition and provide position management and classification support to assigned organizations under the General Schedule (GS) and Wage Grade (WG) pay schedules. Advised managers on the position classification process and the use of various classification references and automated tools. Performed routine and non-routine position classification of supervisory, non-supervisory, leader, professional, administrative, clerical, technical, other, and blue collar position. Performed FLSA determinations. Researched and analyzed classification regulations, handbooks, references, and regulatory guidance. Analyzed position description data and write position evaluations. Served as the Priority Placement Plan (PPP) and Reemployment Priority List Program Administrator with responsibility for program operations and performance, data audits, eligibility determinations, conduct of registrant counseling, registrations, and file maintenance. Conducted PPP file and match audits. Continually monitored program to maintain operational and procedural consistency, determine need for process improvements, and ensure registrants are receiving proper service and assistance. HR Specialist (Classification/Recruitment & Placement) GS-0201-11 08/2011 - 08/2012 Department of the Army, Civilian HR Agency Hours per week: 40 Pine Bluff, AR Permanent/FT Supervisor: Kimberly Malone (870-540-3077) Served as the HR Automation Program Administrator. Provided technical assistance and advisory services within the CPAC and to all post-wide users for personnel automation systems. Served as the installation Information Management Officer for HR automation Managed organization-wide HR automation account establishment and end-dating. Advised managers and employees on system functionality and limitations. Specialized in the use of Business Objects Applications program to provide Defense Civilian Personnel Data System (DCPDS)-based reports and statistical analysis for the post command group and servicing CPAC. Supervised roll out of new automation processes, e.g. CAC enabling, PPP Pre-requisitioning (ASARS), USA Staffing conversion, etc. Constructed guidance and instructions to assist in resolution of personnel system user issues and informs users of upcoming automation changes or outages. Gathered and analyzed user experience data to determine the need for system adjustment, replacement, or maintenance based on employee feedback and productivity measures. Served as the Pine Bluff Arsenal USA Staffing Super User responsible for implementing Regional changes, keeping the workforce informed of functionality issues, attending bi-weekly Regional meetings to stay abreast of automation developments, maintaining user and customer accounts, building custom notification letters, troubleshooting, and answering questions related to system functions, usage, and regulatory guidance. Created and manipulated automated databases using Microsoft Excel and Microsoft Access. Used varying databases, universes, and data elements to construct complex Business Objects Applications reports. Utilized these reports to retrieve employee statistical and profile information for analysis and interrogatory requests. Provided guidance on merit system principles, prohibited personnel practices, HR regulations, and the development and use of valid selection criteria and processes. Advised management on recruitment strategies, sources, appointment authorities, and special programs. Performed routine and non-routine position classification of supervisory, non-supervisory, leader, professional, administrative, clerical, technical, other, and blue collar position. Analyzed and applied classification standards, SOP's, laws, and regulatory guidance to conduct classification and FLSA determinations on a variety of position including Wage Schedule and General Schedule non-supervisory, supervisory, wage grade, wage leader, and wage supervisor positions. Analyzed position description data and wrote position evaluations. Researched and analyzed relevant federal regulations and guidance to determine legality and options. Crafted suggestions and recruitment strategies for presentation to the post command. Presented monthly HR-related training to a diverse workforce consisting of over 1,200 employees. Served as a peer-to-peer trainer and reviewer on HR functions, e.g. recruitment/placement procedures, vacancy announcement construction, job analysis, suspense tracking, and use of HR automation programs. Coded personnel actions IAW the Guide to Processing Personnel actions and other applicable regulatory guidance. Reviewed and analyzed all personnel actions prior to submission to reconcile any errors or discrepancies. Analyzed quality control RPA data and Open Goodness of Data reports to double check for incorrect event coding. Wrote vacancy announcements, determined qualifications, set pay, and produced merit promotion and DEU referral lists. Analyzed, interpreted and applied recruitment and placement regulatory guidance, laws, and policies. Assisted customers with federal employee benefits programs concerning entitlements, insurance, beneficiaries, Post-56 buy back, retirement preparation, leave, TSP, compensation, etc. Provided advisory services to staff and managers to resolve staffing, classification, pay, action processing, and related personnel issues. Served as the Priority Placement Plan (PPP) and Reemployment Priority List Program Administrator with responsibility for program operations and performance, data audits, eligibility determinations, conduct of registrant counseling, registrations, and file maintenance
Certifications
RPA CAC DoD
Skills
Hr, Maintenance, Registrations, Staffing, Training, Access, Account Maintenance, General Account, Access Control, Architecture, Archiving, Csu, Hardware Troubleshooting, Intranet, Microsoft Sharepoint, Sap, Sharepoint, Web Based, Web-based, Audits, Clerical, Coding, File, Flsa, Job Analysis, Operations, Ppp, Quality Control, Recruitment, Technical Assistance, Answering, Benefits, Bi, Business Intelligence, Cac, Compensation, Customer Accounts, Databases, Employee Benefits, Excel, Federal Regulations, Microsoft Access, Microsoft Excel, Ms Access, Statistical Analysis, User Experience, Publishing, Hr Issues, ",
16288901," INTERIOR DESIGNER OBJECTIVE To obtain a position with a reputed organization, where I can utilize my skills to contribute the organization's success, a position where my education, experience and motivation allow me to make a valuable contribution. Highlights Proficient in AutoCAD Adobe InDesign Adobe Photoshop Concept development Drafting Photography Space planning Product specifications Interior architectural detailing Color and material application Proficient with furniture systems Experience 01/2015 to 01/2016 Interior Designer Company Name Create comprehensive drawings perfectly referring to available notes, sketches, and tender drawings received from contractors. Prepare detailed technical content. Create drawings using AutoCAD for fabrication and production. Apply modifications on Shop Drawings as per received revisions from consultants. Prepare a full Submittal of Shop Drawings. 10/2013 to 06/2014 Company Name Shop drawings and Preparation of architectural shop drawings and details. Assist PM to verify quantities of works and materials. Make frequent and efficient site visits to check on quality of works. Ensure implementation of designs and plans on site. 01/2013 to 01/2016 Interior Designer Assign meeting with clients. Planning and decorating interior spaces as per client's requests and needs. Draw up sketches or designs in order to help clients visualize how their space will look. Recommend finishes and treatments for all areas of the space. Make frequent and efficient site visits to check on work. Ensure implementation of designs and plans on site. 07/2011 to 01/2016 Fashion Designer Design clothing and accessories, creating original garments or design garments that follow well established fashion trends. Develop the line of color and kinds of materials. Visiting textile showrooms to keep up-to-date on the latest fabrics. Work with the stitching staff to ensure design protocols are being followed. Education 2014 Bachelor of Arts : Interior Design Lebanese International University － City Lebanon 2011 Baccalaureate : Life Sciences Nazih Bizri High School － City Lebanon Life Sciences Languages Fluent in English and Arabic. CHARACTERISTICS Strong team player with excellent communication skills Able to meet deadlines Attentive to details, accurate and systematic Ability to analyze the critical issues. ","
INTERIOR DESIGNER
OBJECTIVE
To obtain a position with a reputed organization, where I can utilize my skills to contribute the organization's success, a position where my education, experience and motivation allow me to make a valuable contribution.
Highlights
Proficient in AutoCAD
Adobe InDesign
Adobe Photoshop
Concept development
Drafting
Photography
Space planning
Product specifications
Interior architectural detailing
Color and material application
Proficient with furniture systems
Experience
01/2015 to 01/2016
Interior Designer Company Name
Create comprehensive drawings perfectly referring to available notes, sketches, and tender drawings received from contractors.
Prepare detailed technical content.
Create drawings using AutoCAD for fabrication and production.
Apply modifications on Shop Drawings as per received revisions from consultants.
Prepare a full Submittal of Shop Drawings.
10/2013 to 06/2014
Company Name
Shop drawings and Preparation of architectural shop drawings and details.
Assist PM to verify quantities of works and materials.
Make frequent and efficient site visits to check on quality of works.
Ensure implementation of designs and plans on site.
01/2013 to 01/2016
Interior Designer
Assign meeting with clients.
Planning and decorating interior spaces as per client's requests and needs.
Draw up sketches or designs in order to help clients visualize how their space will look.
Recommend finishes and treatments for all areas of the space.
Make frequent and efficient site visits to check on work.
Ensure implementation of designs and plans on site.
07/2011 to 01/2016
Fashion Designer
Design clothing and accessories, creating original garments or design garments that follow well established fashion trends.
Develop the line of color and kinds of materials.
Visiting textile showrooms to keep up-to-date on the latest fabrics.
Work with the stitching staff to ensure design protocols are being followed.
Education
2014
Bachelor of Arts : Interior Design Lebanese International University － City Lebanon
2011
Baccalaureate : Life Sciences Nazih Bizri High School － City Lebanon Life Sciences
Languages
Fluent in English and Arabic.
CHARACTERISTICS
Strong team player with excellent communication skills
Able to meet deadlines
Attentive to details, accurate and systematic
Ability to analyze the critical issues.
",DESIGNER
20544228," LEAD PHARMACY TECHNICIAN ADVOCATE - SUPERVISOR Experience Lead Pharmacy Technician Advocate - Supervisor June 2005 to Current Company Name － City , State Assist pharmacist in provision of pharmaceutical care by reviewing, collecting, and entering data used by pharmacists. Directly supervise the pharmacy technicians to keep a constant flow. Accountable for managing the day to day activities of the technician staff, scheduling technicians, and providing staff development. Under the supervision of a licensed pharmacist, I assist in the various activities of the pharmacy department such as maintaining functions in accordance with standard written procedures and enter prescriptions in NRX program. Prepare pharmaceuticals for dispensing to patients by compounding products combining several ingredients after review of calculations and measurements by a licensed pharmacist as needed. Assist Business Pharmacy Manager with daily drug orders for all accounts, over the counter, pharmacy retail and 340b. Assist in inventory control, reconcile receiving and checking in orders as requested. Stock medication on shelves, rotation of stock, check for outdated medications, and process returns. Answer multi line phones, register patients and deliver superb customer service. Case Management and advocate on behalf of the patient to promptly and effectively order medications from pharmaceutical companies. Conduct patient intake interview and applications upon applying. Assist patients in properly completing documentation for entrance in to Medication Assistance Program. Properly maintain patient status in program by completing filing, referrals, and data entry. Apply for such programs in a timely manner and track eligibility status for determined program, complete renewal process. Inform patients with other community resources available for assistance. Major responsibilities include but are not limited to leadership, quality, improvement, orientation and training, and projects. Compute in-depth mathematical skills necessary to accurately calculate fractions, ratios, percentages and totals. Work in collaboration with the Director of Pharmacy to meet departmental goals and objectives. Superb communication skills necessary to follow verbal and written instructions including the ability to understand technical and pharmaceutical terminology. Fill and Update Lists using the department computer, record keeping techniques including upkeep of inventory of pharmaceuticals stock. Restaurant Manager August 2002 to April 2005 Company Name － City , State Ensured that the restaurant operated efficiently and profitably while maintaining its reputation and ethos. Coordinated a variety of activities while handling the business performance to maintain high standards of food, service, and health and safety requirements. Combined strategic planning and day-to-day management activities, such as shift pattern organization, particularly in marketing and business development. Created and executed plans for restaurant sales, profit and staff development along with budget setting. Developed weekly and monthly food planning and coordinating menus to keep up with the fast-paced, highly demanding industry. Clinic Clerk December 2000 to August 2002 Company Name － City , State Promptly schedule or check in and check out patients for appointments or make specialty and referral appointments. Maintain all medical records up to date and send to other medical facilities upon request. Collect, handle, and process medical insurance, accept co-pays and payments for clinic visits. Set up new charts and prepare for the following day. Assist in handling management functions to maintain a constant streamline Receive, organize and preserve vital patient information in an orderly manner Make certain stationary and basic office equipment available at all times Maintain calendar for doctors of their visits, schedules, appointments and seminars In house translator for patients, physicians and nurses. Education Bachelors : Behavior Science , March 2015 Bellevue University － City , State Behavior Science National Pharmacy Technician Certification (PTCB) 2012-Present
*Certification for Nebraska Pharmacy Technician : General Studies , 2012 Metro Community College － City , State General Studies Skills streamline, basic, budget, business development, Maintain calendar, Case Management, charts, communication skills, customer service, data entry, documentation, fast, filing, insurance, inventory, inventory control, leadership, Director, managing, marketing, office equipment, Assist patients, Pharmacy Technician, profit, quality, receiving, record keeping, retail, safety, sales, scheduling, seminars, staff development, strategic planning, supervision, technician, phones, translator, written ","
LEAD PHARMACY TECHNICIAN ADVOCATE - SUPERVISOR
Experience
Lead Pharmacy Technician Advocate - Supervisor June 2005 to Current Company Name － City , State
Assist pharmacist in provision of pharmaceutical care by reviewing, collecting, and entering data used by pharmacists.
Directly supervise the pharmacy technicians to keep a constant flow.
Accountable for managing the day to day activities of the technician staff, scheduling technicians, and providing staff development.
Under the supervision of a licensed pharmacist, I assist in the various activities of the pharmacy department such as maintaining functions in accordance with standard written procedures and enter prescriptions in NRX program.
Prepare pharmaceuticals for dispensing to patients by compounding products combining several ingredients after review of calculations and measurements by a licensed pharmacist as needed.
Assist Business Pharmacy Manager with daily drug orders for all accounts, over the counter, pharmacy retail and 340b.
Assist in inventory control, reconcile receiving and checking in orders as requested.
Stock medication on shelves, rotation of stock, check for outdated medications, and process returns.
Answer multi line phones, register patients and deliver superb customer service.
Case Management and advocate on behalf of the patient to promptly and effectively order medications from pharmaceutical companies.
Conduct patient intake interview and applications upon applying.
Assist patients in properly completing documentation for entrance in to Medication Assistance Program.
Properly maintain patient status in program by completing filing, referrals, and data entry.
Apply for such programs in a timely manner and track eligibility status for determined program, complete renewal process.
Inform patients with other community resources available for assistance.
Major responsibilities include but are not limited to leadership, quality, improvement, orientation and training, and projects.
Compute in-depth mathematical skills necessary to accurately calculate fractions, ratios, percentages and totals.
Work in collaboration with the Director of Pharmacy to meet departmental goals and objectives.
Superb communication skills necessary to follow verbal and written instructions including the ability to understand technical and pharmaceutical terminology.
Fill and Update Lists using the department computer, record keeping techniques including upkeep of inventory of pharmaceuticals stock.
Restaurant Manager August 2002 to April 2005 Company Name － City , State
Ensured that the restaurant operated efficiently and profitably while maintaining its reputation and ethos.
Coordinated a variety of activities while handling the business performance to maintain high standards of food, service, and health and safety requirements.
Combined strategic planning and day-to-day management activities, such as shift pattern organization, particularly in marketing and business development.
Created and executed plans for restaurant sales, profit and staff development along with budget setting.
Developed weekly and monthly food planning and coordinating menus to keep up with the fast-paced, highly demanding industry.
Clinic Clerk December 2000 to August 2002 Company Name － City , State
Promptly schedule or check in and check out patients for appointments or make specialty and referral appointments.
Maintain all medical records up to date and send to other medical facilities upon request.
Collect, handle, and process medical insurance, accept co-pays and payments for clinic visits.
Set up new charts and prepare for the following day.
Assist in handling management functions to maintain a constant streamline Receive, organize and preserve vital patient information in an orderly manner Make certain stationary and basic office equipment available at all times Maintain calendar for doctors of their visits, schedules, appointments and seminars In house translator for patients, physicians and nurses.
Education
Bachelors : Behavior Science , March 2015 Bellevue University － City , State Behavior Science
National Pharmacy Technician Certification (PTCB) 2012-Present
*Certification for Nebraska Pharmacy Technician : General Studies , 2012 Metro Community College － City , State General Studies
Skills
streamline, basic, budget, business development, Maintain calendar, Case Management, charts, communication skills, customer service, data entry, documentation, fast, filing, insurance, inventory, inventory control, leadership, Director, managing, marketing, office equipment, Assist patients, Pharmacy Technician, profit, quality, receiving, record keeping, retail, safety, sales, scheduling, seminars, staff development, strategic planning, supervision, technician, phones, translator, written
",ADVOCATE
95382114," BUSINESS DEVELOPMENT MANAGER Professional Summary Served as resourceful and self directed business development manager. Defined and executed strategies and operations while leading collaborative full project cycles with National and Local Governments across Southern Africa. Spearheaded projects which improved life and health for over 40M people by providing low cost, safe, clean and reliable renewable energy- solutions to the complex regional electricity problem. International development experience and effective record of leading sales, strategic plans and financial reporting across three continents resulting in sales and project development operations of over $50m USD. Served as high-performing, award-winning and data driven Intelligence Analyst at the National Security Agency while performing duties as an Airman in The United States Air Force. Core Qualifications Experience in project management and driving product implementation Business development and strategic partner management Proven track record of initiating, implementing, and successfully driving new business opportunities from relationships with partners Ability to think strategically about complex issues, driving thoughtful recommendations and action plans Demonstrated ability to influence and communicate cross-functionally and across all levels Results-oriented Adept multi tasker Strong proposal writer Analytical problem solver Operations management Contract negotiation/review/drafting Financial records and processing Report generation and analysis Experience with execution and shaping complex agreements Accomplishments Generated a pipeline of more than $20m in net new opportunities in 12 months. Spearheaded company-wide prospecting, closing and project management endeavors for entire SADC region. Established 3 new corporate accounts averaging $15m in sales. Expanded multi-lateral relations with Middle East and USA to strengthen security and partnership. Received Global War on Terrorism Service Medal. Rolled out new company products in just 8 months, resulting in the largest Government investment in solar lighting. Experience Business Development Manager 09/2013 Company Name City Developed strategic and operational relationships across 3 Foreign Governments. Exceeded targeted sales goals by $24m USD. Generated new accounts by implementing effective networking and content marketing strategies. Directly managed multi-million co-operative budgets supporting global GTM strategy. Identified strategic partnerships and gathered market information to gain a competitive advantage. Created value propositions, international programs and strategic plans while maintaining multi-location, International accounts. Cultivated relationships with key players in various industries to create ongoing and mutually beneficial referral systems. Developed growth plans by identifying key clients and targets. Leveraged lead generation tools to increase profitability and product presence in the marketplace. Collaborated with account executives to penetrate new accounts and identify potential customers. SALES MANAGER 01/2010 to 01/2012 Company Name City , State Assisted financial director and other company leaders in due diligence and negotiations related to acquiring or disposing of assets. Collaborated with senior leadership team to monitor business performance in all areas including, but not limited to, capital allocation, sales, acquisitions and marketing. Coordinated and managed major proposal processes from initiation to implementation. Led data analysis resulting in comprehensive global strategies. Designed and implemented strategic sales plan including new product development; increasing sales by over 20%. Mastered MS Office to highlight financial models and analysis to suggest investment opportunities. Strong aptitude for analytical and financial modeling with demonstrated attention to detail and sales. Intelligence Analyst TS//SCI 11/2002 to 11/2007 Company Name City , State Identified strategic partnerships and gathered market information and other data to gain a competitive advantage. Complied and delivered performance updates and planning meetings for Agency executive team. Conducted international research, data gathering and analysis in direct support of POTUS / SECDEF. Education Bachelor of Science : Management 2013 Rutgers University City , State , USA Executive Education; Management Stanford University Graduate School of Business City , State , USA Additional Information Passion for making lives better across the world. Distinctive problem solving and analytical skills, combined with impeccable business acumen and ability to communicate confidently, effectively and persuasively. Desire to make significant contribution to a growing International organization. Measurable business strategy and operational experience. Coordinated initiatives and projects and delivered timely results for global organizations. Global Entry Passport Holder / U.S. Citizen Skills Account Management Analytical Skills Asset Management Budget Business Development and Operations Closing and Negotiation CRM Financial Modeling Leadership Networking MS Office Research Teamwork Strategic Planning ","
BUSINESS DEVELOPMENT MANAGER
Professional Summary
Served as resourceful and self directed business development manager. Defined and executed strategies and operations while leading collaborative full project cycles with National and Local Governments across Southern Africa. Spearheaded projects which improved life and health for over 40M people by providing low cost, safe, clean and reliable renewable energy- solutions to the complex regional electricity problem. International development experience and effective record of leading sales, strategic plans and financial reporting across three continents resulting in sales and project development operations of over $50m USD.
Served as high-performing, award-winning and data driven Intelligence Analyst at the National Security Agency while performing duties as an Airman in The United States Air Force.
Core Qualifications
Experience in project management and driving product implementation
Business development and strategic partner management Proven track record of initiating, implementing, and successfully driving new business opportunities from relationships with partners
Ability to think strategically about complex issues, driving thoughtful recommendations and action plans
Demonstrated ability to influence and communicate cross-functionally and across all levels
Results-oriented
Adept multi tasker
Strong proposal writer
Analytical problem solver
Operations management
Contract negotiation/review/drafting
Financial records and processing
Report generation and analysis
Experience with execution and shaping complex agreements
Accomplishments
Generated a pipeline of more than $20m in net new opportunities in 12 months.
Spearheaded company-wide prospecting, closing and project management endeavors for entire SADC region.
Established 3 new corporate accounts averaging $15m in sales.
Expanded multi-lateral relations with Middle East and USA to strengthen security and partnership.
Received Global War on Terrorism Service Medal.
Rolled out new company products in just 8 months, resulting in the largest Government investment in solar lighting.
Experience
Business Development Manager 09/2013 Company Name City
Developed strategic and operational relationships across 3 Foreign Governments.
Exceeded targeted sales goals by $24m USD.
Generated new accounts by implementing effective networking and content marketing strategies.
Directly managed multi-million co-operative budgets supporting global GTM strategy.
Identified strategic partnerships and gathered market information to gain a competitive advantage.
Created value propositions, international programs and strategic plans while maintaining multi-location, International accounts.
Cultivated relationships with key players in various industries to create ongoing and mutually beneficial referral systems.
Developed growth plans by identifying key clients and targets.
Leveraged lead generation tools to increase profitability and product presence in the marketplace.
Collaborated with account executives to penetrate new accounts and identify potential customers.
SALES MANAGER 01/2010 to 01/2012 Company Name City , State
Assisted financial director and other company leaders in due diligence and negotiations related to acquiring or disposing of assets.
Collaborated with senior leadership team to monitor business performance in all areas including, but not limited to, capital allocation, sales, acquisitions and marketing.
Coordinated and managed major proposal processes from initiation to implementation.
Led data analysis resulting in comprehensive global strategies.
Designed and implemented strategic sales plan including new product development; increasing sales by over 20%.
Mastered MS Office to highlight financial models and analysis to suggest investment opportunities.
Strong aptitude for analytical and financial modeling with demonstrated attention to detail and sales.
Intelligence Analyst TS//SCI 11/2002 to 11/2007 Company Name City , State
Identified strategic partnerships and gathered market information and other data to gain a competitive advantage.
Complied and delivered performance updates and planning meetings for Agency executive team.
Conducted international research, data gathering and analysis in direct support of POTUS / SECDEF.
Education
Bachelor of Science : Management 2013 Rutgers University City , State , USA
Executive Education; Management Stanford University Graduate School of Business City , State , USA
Additional Information
Passion for making lives better across the world.
Distinctive problem solving and analytical skills, combined with impeccable business acumen and ability to communicate confidently, effectively and persuasively.
Desire to make significant contribution to a growing International organization.
Measurable business strategy and operational experience.
Coordinated initiatives and projects and delivered timely results for global organizations.
Global Entry Passport Holder / U.S. Citizen
Skills
Account Management
Analytical Skills
Asset Management
Budget
Business Development and Operations
Closing and Negotiation
CRM
Financial Modeling
Leadership
Networking
MS Office
Research
Teamwork
Strategic Planning
",BUSINESS-DEVELOPMENT
13586069," CONSULTANT Education and Training Master of Health Administration 2015 University of Missouri － City , State Master of Science , Health Informatics and Bioinformatics 2015 University of Missouri － City , State Health Informatics and Bioinformatics Bachelor of Science , Business Administration - Marketing 2011 University of Missouri － City , State Business Administration - Marketing Skills Healthcare Analytics (4 years), Physician Engagement (2 years), Project Management (4 years), Consulting 2 years), Sales (5 years), Marketing Strategy (4 years), Tableau (2 years), Excel (5 years), Excel (5 years), Public Speaking (5 years), Machine Learning (2 years), Financial Analysis (5 years), Databases (1 year), SQL (1 year), Business Development (3 years), Business Intelligence (2 years), User Experience Design (2 years) Experience Consultant Jun 2015 to Current Company Name － City , State Inception, design, sales, and implementation of consulting services in over 15 hospitals across the US. Produce and execute work plans to achieve clinical, operational, and financial improvement initiatives. Develop rapport with hospital executives, hospital staff, and physicians to foster hi-performance teams. Analyze financial, patient experience, throughput, and quality data to develop clear strategic actions plans. Presents clearly and concisely to physicians and executives to persuade and drive change. Train new analyst and consultants in analytic tools such as MySQL, Excel, Tableau, and Weka. Assist in the development, design, and sales of propitiatory mobile applications used for physician compliance
and contracting. The application is currently available on both iOS and Android. Author white papers and web content which are used for client marketing and client education. Health Plan Financial Analyst May 2014 to May 2015 Company Name － City , State Created automated pricing tools based on contractual language and multiple drug lists. Developed predictive models which accurately assessed member risk of year over year PMPM shift. Queried and built client facing reports using Teradata, Excel, and PowerPoint. Produced management dashboards with key performance indicators for senior leaders. Investigated and analyzed Rx trend reports for clients, account teams, and other functional areas. Compiled and analyzed multisource data to prepare contract adjustment reports. Collaborated with competitive intelligence department to develop incumbent responsive pricing strategies. Built customized reports in collaboration with clients to investigate patient Rx utilization. Business Analyst Aug 2013 to May 2014 Company Name － City , State Developed interactive Business Intelligence dashboards for clients to measure return on investment. Established new sales strategies and value propositions for the sales team. Created market impact maps in ArcGIS to assist the strategic expansion of MHC services. Project owner for Office 365 and SharePoint implementation. Results included eliminating costs for local file
servers, optimizing file access & auditing capabilities, and promoting collaboration. Led HIPAA audits that resulted in the implementation of numerous physical and technological safeguards
improving compliance and minimizing the risk of financial exposure. Designed and distributed patient consent documentation in collaboration with Health Literacy Missouri. Monitored and audit enterprise master patient index database using InterSystems' HealthShare platform. Marketing Manager Jun 2011 to Aug 2013 Company Name － City , State Created and developed online marketing strategy with integrated website to improve lead generation and
minimize response time. Measurable impact included an increase of new unit sales by 35% and being awarded
first place in district growth in 2012. Leveraged marketing analytics on existing customer database to better align departmental sales promotion
with customer demographics and seasonality demand. Directly sold major units to customers and consistently awarded for performance in both volume and margin
levels. Project manager for implementation of customer reward systems software which included a proof of concept,
funding request, installation, training, and post installation ma nagement. Troubleshoot hardware and software issues in multiple departments. Accomplishments Project Management Professional (PMP) - Eligible
GROUPS
Health Information and Management Systems Society (HIMSS)
2013 to Present
HIMSS is a global, cause-based, not-for-profit organization focused on better health through information
technology. HIMSS leads efforts to optimize health engagements and care outcomes using information
technology. American College of Healthcare Executives (ACHE)
2014 to Present
American College of Healthcare Executives is an international professional society of more than 40,000
healthcare executives who lead hospitals, healthcare systems and other healthcare organizations. Willing to relocate: Anywhere Skills analyst, auditing, Business Development, Business Intelligence, competitive intelligence, hardware, concept, Consulting, prepare contract, client, clients, Databases, database, documentation, file
servers, financial, Financial Analysis, functional, ma, Machine Learning, Marketing Strategy, marketing, market, access, Excel, Office, PowerPoint, SharePoint, MySQL, enterprise, online marketing, pricing, pricing strategies, Project Management, promotion, Public Speaking, quality, rapport, Sales, SQL, strategy, strategic, Tableau, white papers, Teradata, trend, Troubleshoot, website, web content, Author Additional Information Willing to relocate: Anywhere
Authorized to work in the US for any employer LINKS
https://www.linkedin.com/in/dylanstrecker
AWARDS
Honorary Member of the Upsilon Phi Delta Honor Society for Health Administration
October 2014
The mission of the Upsilon Phi Delta Honor Society is to recognize, reward, and encourage academic
excellence in the study of healthcare management and policy. ","
CONSULTANT
Education and Training
Master of Health Administration 2015 University of Missouri － City , State
Master of Science , Health Informatics and Bioinformatics 2015 University of Missouri － City , State Health Informatics and Bioinformatics
Bachelor of Science , Business Administration - Marketing 2011 University of Missouri － City , State Business Administration - Marketing
SQL (1 year), Business Development (3 years), Business Intelligence (2 years), User Experience Design (2
years)
Experience
Consultant Jun 2015 to Current Company Name － City , State
Inception, design, sales, and implementation of consulting services in over 15 hospitals across the US.
Produce and execute work plans to achieve clinical, operational, and financial improvement initiatives.
Develop rapport with hospital executives, hospital staff, and physicians to foster hi-performance teams.
Analyze financial, patient experience, throughput, and quality data to develop clear strategic actions plans.
Presents clearly and concisely to physicians and executives to persuade and drive change.
Train new analyst and consultants in analytic tools such as MySQL, Excel, Tableau, and Weka.
Assist in the development, design, and sales of propitiatory mobile applications used for physician compliance
and contracting.
The application is currently available on both iOS and Android.
Author white papers and web content which are used for client marketing and client education.
Health Plan Financial Analyst May 2014 to May 2015 Company Name － City , State
Created automated pricing tools based on contractual language and multiple drug lists.
Developed predictive models which accurately assessed member risk of year over year PMPM shift.
Queried and built client facing reports using Teradata, Excel, and PowerPoint.
Produced management dashboards with key performance indicators for senior leaders.
Investigated and analyzed Rx trend reports for clients, account teams, and other functional areas.
Compiled and analyzed multisource data to prepare contract adjustment reports.
Collaborated with competitive intelligence department to develop incumbent responsive pricing strategies.
Built customized reports in collaboration with clients to investigate patient Rx utilization.
Business Analyst Aug 2013 to May 2014 Company Name － City , State
Developed interactive Business Intelligence dashboards for clients to measure return on investment.
Established new sales strategies and value propositions for the sales team.
Created market impact maps in ArcGIS to assist the strategic expansion of MHC services.
Project owner for Office 365 and SharePoint implementation.
Results included eliminating costs for local file
servers, optimizing file access & auditing capabilities, and promoting collaboration.
Led HIPAA audits that resulted in the implementation of numerous physical and technological safeguards
improving compliance and minimizing the risk of financial exposure.
Designed and distributed patient consent documentation in collaboration with Health Literacy Missouri.
Monitored and audit enterprise master patient index database using InterSystems' HealthShare platform.
Marketing Manager Jun 2011 to Aug 2013 Company Name － City , State
Created and developed online marketing strategy with integrated website to improve lead generation and
minimize response time.
Measurable impact included an increase of new unit sales by 35% and being awarded
first place in district growth in 2012.
Leveraged marketing analytics on existing customer database to better align departmental sales promotion
with customer demographics and seasonality demand.
Directly sold major units to customers and consistently awarded for performance in both volume and margin
levels.
Project manager for implementation of customer reward systems software which included a proof of concept,
funding request, installation, training, and post installation ma nagement.
Troubleshoot hardware and software issues in multiple departments.
Accomplishments
Project Management Professional (PMP) - Eligible
GROUPS
Health Information and Management Systems Society (HIMSS)
2013 to Present
HIMSS is a global, cause-based, not-for-profit organization focused on better health through information
technology.
HIMSS leads efforts to optimize health engagements and care outcomes using information
technology.
American College of Healthcare Executives (ACHE)
2014 to Present
American College of Healthcare Executives is an international professional society of more than 40,000
healthcare executives who lead hospitals, healthcare systems and other healthcare organizations.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
LINKS
https://www.linkedin.com/in/dylanstrecker
AWARDS
Honorary Member of the Upsilon Phi Delta Honor Society for Health Administration
October 2014
The mission of the Upsilon Phi Delta Honor Society is to recognize, reward, and encourage academic
excellence in the study of healthcare management and policy.
",CONSULTANT
46772262," PRACTICUM EXPERIENCE Summary Nurse Practitioner focused on providing quality care and maintaining direct lines of communication with patients and the entire health-care team. Superb interpersonal and leadership skills and enjoys challenges and learning new concepts and skill sets. Certifications Registered Nurse Certified Emergency Nurse Trauma Nurse Specialist Basic Life Support Advanced Cardiac Life Support Pediatric Advanced Life Support Highlights Practicum hours include Primary Care, Pediatrics, Women's heath, and Urgent Care Practicum residency to be completed in orthopedics Preceptor Coach in the Emergency Department Emergency Department interim Charge Nurse Skills I am confident in my ability to navigate computers, communicate effectively, value teamwork, respect all members of the healthcare team, value all walks of life, build strong relationships, listen intently, clarify uncertainties, and educate thoroughly. I am growing in my ability to practice confidently, formulate differentials, and build a suitable plan of care accordingly.  ​ ​ Professional Experience Practicum Experience Aug 2014 to Sep 2016 Enhanced physical assessment skills to identify normal, normal variant, and pathologic findings. Proficiencied differential diagnoses to determine the most likely diagnosis based on assessment and findings. Engaged in patient assessment, diagnosis, and treatment in a family practice setting. Prepared patients for expectations of medications, therapies and desired outcomes. Educated patients on healthy lifestyle changes, medication management and appropriate health screening Engaged in patient assessment, diagnosis, and treatment in a wide array of ages and acuity levels Prepared patients for expectations of medications, therapies and desired outcomes. Educated patients on healthy lifestyle changes, medication management and appropriate health screenings. Aided in conducting the plan of care including medication changes, physician referrals, and treatment programs. Registered Nurse Clinician II Dec 2010 to Current Company Name Apply critical thinking skills by caring for patients with an array of morbidities including endocrine, oncology, hematology, psychological, cardiac, neurological, musculoskeletal, and immune disorders at any given time. Prioritize patient care varying from acute emergencies to chronic medical urgencies in order to provide safe and effective care in a timely and compassionate manner. Proficient in telemetry and discerning between emergencies and cardiac history by basing nursing judgment on the individual's trends in cardiac history Utilized resources including pharmacist, respiratory therapists, dieticians, physicians, and clinical nurse specialists in order to broaden my knowledge and educate patient's accordingly. Certified in intravenous and oral chemotherapy administration and potential adverse reactions and oncologic emergencies. Valued team member on a committee in an effort to reduce inpatient falls hospital wide, and eventually find ways to reduce/eliminate outpatient and visitor falls as well. Staff Nurse Nov 2008 to May 2010 Company Name Led a unit of skilled care for approximately 40 geriatric patients through delegating staff and holding them accountable as to ensure the unit to run smoothly. Proficient knowledge in medication administration, assessment, implementation, and wound care. Acted as an advocate for patients to voice wants, needs, concerns, and fears to their physician in order to enhance wellness and quality of life. Staff Nurse May 2007 to Jun 2008 Company Name Medical/Surgical. Participated in team nursing by working hand and hand with a Registered Nurse and a Certified Nurses Aid to provide the best patient care possible. Provided aide for the Registered Nurse, ie: wound treatment care, blood administration, and assessment findings. Accomplishments Conducted research for pediatric invasive procedures Implemented evidence based pain control intervention for infants Assisted in strengthening inter-unit hospital relationships with the Emergency Department Encouraged team building and acceptance of new employees within my department Education Master of Science , Nursing 2017 University of St. Francis － City , State Family Nurse Practitioner Bachelor of Science , Nursing 2014 University of St Francis － City , State Nursing Associate of Applied Science , Nursing 2010 Richland Community College － City , State Registered Nurse Practical Nurse , Nursing 2005 Richland Community College － City , State Licensed Practical Nurse Professional Affiliations Sigma Theta Tau International
American Association of Nurse Practitioners ","
PRACTICUM EXPERIENCE
Summary
Nurse Practitioner focused on providing quality care and maintaining direct lines of communication with patients and the entire health-care team. Superb interpersonal and leadership skills and enjoys challenges and learning new concepts and skill sets.
Certifications
Registered Nurse
Certified Emergency Nurse
Trauma Nurse Specialist
Basic Life Support
Advanced Cardiac Life Support
Pediatric Advanced Life Support
Highlights
Practicum hours include Primary Care, Pediatrics, Women's heath, and Urgent Care
Practicum residency to be completed in orthopedics
Preceptor Coach in the Emergency Department
Emergency Department interim Charge Nurse
Skills
I am confident in my ability to navigate computers, communicate effectively, value teamwork, respect all members of the healthcare team, value all walks of life, build strong relationships, listen intently, clarify uncertainties, and educate thoroughly.
I am growing in my ability to practice confidently, formulate differentials, and build a suitable plan of care accordingly. 
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Professional Experience
Practicum Experience Aug 2014 to Sep 2016
Enhanced physical assessment skills to identify normal, normal variant, and pathologic findings.
Proficiencied differential diagnoses to determine the most likely diagnosis based on assessment and findings.
Engaged in patient assessment, diagnosis, and treatment in a family practice setting.
Prepared patients for expectations of medications, therapies and desired outcomes.
Educated patients on healthy lifestyle changes, medication management and appropriate health screening
Engaged in patient assessment, diagnosis, and treatment in a wide array of ages and acuity levels
Prepared patients for expectations of medications, therapies and desired outcomes.
Educated patients on healthy lifestyle changes, medication management and appropriate health screenings.
Aided in conducting the plan of care including medication changes, physician referrals, and treatment programs.
Registered Nurse Clinician II Dec 2010 to Current Company Name
Apply critical thinking skills by caring for patients with an array of morbidities including endocrine, oncology, hematology, psychological, cardiac, neurological, musculoskeletal, and immune disorders at any given time.
Prioritize patient care varying from acute emergencies to chronic medical urgencies in order to provide safe and effective care in a timely and compassionate manner.
Proficient in telemetry and discerning between emergencies and cardiac history by basing nursing judgment on the individual's trends in cardiac history Utilized resources including pharmacist, respiratory therapists, dieticians, physicians, and clinical nurse specialists in order to broaden my knowledge and educate patient's accordingly.
Certified in intravenous and oral chemotherapy administration and potential adverse reactions and oncologic emergencies.
Valued team member on a committee in an effort to reduce inpatient falls hospital wide, and eventually find ways to reduce/eliminate outpatient and visitor falls as well.
Staff Nurse Nov 2008 to May 2010 Company Name
Led a unit of skilled care for approximately 40 geriatric patients through delegating staff and holding them accountable as to ensure the unit to run smoothly.
Proficient knowledge in medication administration, assessment, implementation, and wound care.
Acted as an advocate for patients to voice wants, needs, concerns, and fears to their physician in order to enhance wellness and quality of life.
Staff Nurse May 2007 to Jun 2008 Company Name
Medical/Surgical.
Participated in team nursing by working hand and hand with a Registered Nurse and a Certified Nurses Aid to provide the best patient care possible.
Provided aide for the Registered Nurse, ie: wound treatment care, blood administration, and assessment findings.
Accomplishments
Conducted research for pediatric invasive procedures
Implemented evidence based pain control intervention for infants
Assisted in strengthening inter-unit hospital relationships with the Emergency Department
Encouraged team building and acceptance of new employees within my department
Education
Master of Science , Nursing 2017 University of St. Francis － City , State Family Nurse Practitioner
Bachelor of Science , Nursing 2014 University of St Francis － City , State Nursing
Associate of Applied Science , Nursing 2010 Richland Community College － City , State Registered Nurse
Practical Nurse , Nursing 2005 Richland Community College － City , State Licensed Practical Nurse
Professional Affiliations
Sigma Theta Tau International
American Association of Nurse Practitioners
",ADVOCATE
18171955," SALES MANAGER Highlights MS Office proficiency Microsoft Outlook Lotus Notes Team leadership Exceptional time management Goal-oriented Accomplishments Managed a successful sales team of 12 members who consistently exceeded sales goals an average of 20% each month. Developed highly effective sales training strategies as Sales Manager of a 12-person team. Coached a successful sales team that led the store in monthly sales per FTE over 50% of the year. Mentored two Sales Manager In Training candidates through successful completion of the Manager Assessment Program (MAP). Experience Sales Manager May 2011 to Current Company Name － City , State Lead through developing a commissioned sales team (10+ direct reports, 50+ indirect reports) to achieve sales, ensure efficiency and to be successful in our FY focus areas. Develop skills and product knowledge of Sales Consultants through training, evaluation, and role play; develop talent into Management roles. Attract, hire and on-board world-class Sales Professionals who are well prepared to provide exceptional customer service. Analyze and track sales performance to assigned budget, conversion, compliance, and Sales Consultant staffing/hiring targets. Responsible for day-to-day oversight with authority to resolve issues that may occur during the execution process. Respond to potential customer service concerns. Ensure customers receive the best customer experience and seek out opportunities for self-development. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Offered direction and gave constructive feedback to motivate team members. Held each team member accountable for achieving brand and performance goals. Built and maintained effective relationships with peers and upper management. Recruited, hired, developed and retained retail talent for the company. Addressed customer inquiries and resolved complaints. Created and directed sales team training and development programs. Branch Sales Manager Mar 2006 to May 2011 Company Name － City , State Manage the branch staff including hiring, training and development, and performance management. Coach the branch staff to achieve sales excellence in sales production, product knowledge, customer service, and branch operations to meet or exceed minimum performance standards. Demonstrate leadership proficiency in sales, service, operations, and management. Responsible for consistently meeting or exceeding branch sales performance standards. Manage and motivate staff consistently and fairly. Develop a sales environment through creative and promotional activities. Lead the branch by setting a positive example in telemarketing efforts, cross-selling and sales campaigns. Demonstrate commitment to consistently deliver positive customer service to achieve customer retention. Demonstrate enlightened leadership skills designed to motivate and retain employees deemed high potential and high performing. Oversee loan turnaround times to ensure quality customer service. Establish professional networks by building a referral base and providing resources to ""centers of influence"" on industry trends and bank products. Initiate, complete, and maintain customer profiles. Support customer on-boarding process through follow-up. Achieve results through managing, motivating and coaching staff in sales and service efforts. Display professional verbal, written and interpersonal communication skills. Represent the bank in the community. Mortgage Consultant Mar 2004 to Mar 2006 Company Name － City , State Utilize referrals and company provided sales leads to sell customers a variety of financial services and products including unsecured personal loans, credit cards and real estate loans. Work with customers on the phone and in person throughout the credit application and approval process. Responsible for financial analysis of clients who typically stand above 60% debt ratio and implement debt restructuring to facilitate repayment and reduce debt ratio to 45% or less. Manage team to plan approach and implement best practices for selling Life, Accident & Health, Involuntary Unemployment insurance and Home and Auto (HAS). Proven ability to self-source leads and to create profitable business relationships with referral partners. Education Bachelor of Business Administration , Computer Information Systems General Business 4 2001 Western Michigan University － City , State GPA: with Honors Magna cum laude Computer Information Systems General Business with Honors Magna cum laude Recipient of [Scholarship Name] Scholarship Skills approach, budget, Coach, coaching, interpersonal communication, COMPUTER KNOWLEDGE, Consultant, conversion, credit, clients, customer service, financial, financial analysis, focus, hiring, insurance, leadership, leadership skills, Lotus Notes, managing, Excel, Microsoft Office, Microsoft Outlook, PowerPoint, Word, networks, performance management, quality, real estate, selling, Sales, staffing, telemarketing, phone, written ","
SALES MANAGER
Highlights
MS Office proficiency
Microsoft Outlook
Lotus Notes
Team leadership
Exceptional time management
Goal-oriented
Accomplishments
Managed a successful sales team of 12 members who consistently exceeded sales goals an average of 20% each month.
Developed highly effective sales training strategies as Sales Manager of a 12-person team.
Coached a successful sales team that led the store in monthly sales per FTE over 50% of the year.
Mentored two Sales Manager In Training candidates through successful completion of the Manager Assessment Program (MAP).
Experience
Sales Manager May 2011 to Current Company Name － City , State
Lead through developing a commissioned sales team (10+ direct reports, 50+ indirect reports) to achieve sales, ensure efficiency and to be successful in our FY focus areas.
Develop skills and product knowledge of Sales Consultants through training, evaluation, and role play; develop talent into Management roles.
Attract, hire and on-board world-class Sales Professionals who are well prepared to provide exceptional customer service.
Analyze and track sales performance to assigned budget, conversion, compliance, and Sales Consultant staffing/hiring targets.
Responsible for day-to-day oversight with authority to resolve issues that may occur during the execution process.
Respond to potential customer service concerns.
Ensure customers receive the best customer experience and seek out opportunities for self-development.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Offered direction and gave constructive feedback to motivate team members.
Held each team member accountable for achieving brand and performance goals.
Built and maintained effective relationships with peers and upper management.
Recruited, hired, developed and retained retail talent for the company.
Addressed customer inquiries and resolved complaints.
Created and directed sales team training and development programs.
Branch Sales Manager Mar 2006 to May 2011 Company Name － City , State
Manage the branch staff including hiring, training and development, and performance management.
Coach the branch staff to achieve sales excellence in sales production, product knowledge, customer service, and branch operations to meet or exceed minimum performance standards.
Demonstrate leadership proficiency in sales, service, operations, and management.
Responsible for consistently meeting or exceeding branch sales performance standards.
Manage and motivate staff consistently and fairly.
Develop a sales environment through creative and promotional activities.
Lead the branch by setting a positive example in telemarketing efforts, cross-selling and sales campaigns.
Demonstrate commitment to consistently deliver positive customer service to achieve customer retention.
Demonstrate enlightened leadership skills designed to motivate and retain employees deemed high potential and high performing.
Oversee loan turnaround times to ensure quality customer service.
Establish professional networks by building a referral base and providing resources to ""centers of influence"" on industry trends and bank products.
Initiate, complete, and maintain customer profiles.
Support customer on-boarding process through follow-up.
Achieve results through managing, motivating and coaching staff in sales and service efforts.
Display professional verbal, written and interpersonal communication skills.
Represent the bank in the community.
Mortgage Consultant Mar 2004 to Mar 2006 Company Name － City , State
Utilize referrals and company provided sales leads to sell customers a variety of financial services and products including unsecured personal loans, credit cards and real estate loans.
Work with customers on the phone and in person throughout the credit application and approval process.
Responsible for financial analysis of clients who typically stand above 60% debt ratio and implement debt restructuring to facilitate repayment and reduce debt ratio to 45% or less.
Manage team to plan approach and implement best practices for selling Life, Accident & Health, Involuntary Unemployment insurance and Home and Auto (HAS).
Proven ability to self-source leads and to create profitable business relationships with referral partners.
Education
Bachelor of Business Administration , Computer Information Systems General Business 4 2001 Western Michigan University － City , State GPA: with Honors Magna cum laude
Computer Information Systems General Business with Honors Magna cum laude
Recipient of [Scholarship Name] Scholarship
Skills
approach, budget, Coach, coaching, interpersonal communication, COMPUTER KNOWLEDGE, Consultant, conversion, credit, clients, customer service, financial, financial analysis, focus, hiring, insurance, leadership, leadership skills, Lotus Notes, managing, Excel, Microsoft Office, Microsoft Outlook, PowerPoint, Word, networks, performance management, quality, real estate, selling, Sales, staffing, telemarketing, phone, written
",SALES
89197180," INTERNATIONAL BUSINESS DEVELOPMENT Summary Results-oriented International Sales and Customer Service professional with diverse background in management, international sales, marketing, logistics and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Highlights Professional Ethics Negotiation skills Staff training and development Project management Territory forecasting Work flow analysis Product development International Sales and Foreign Trade Food and Beverage Industry Experience Experience International Business Development 11/2013 － Current Company Name City , State Contacted new and existing customers to discuss how specific products could meet their needs. Identified issues with existing marketing material to drive process improvements. Identified, coordinated and participated in client relationship-building activities and meetings. Answered customer questions regarding products, prices and availability. Successfully prepared product and packaging for export readiness. International Sales and Customer Service Manager 03/2007 － 10/2013 Company Name City , State Successfully managed International customer service department by developing and maintaining excellent service to customers, establish and monitor procedures and service standards for export clearance. Built excellent relationships with high net worth clients, consistently maintaining near 100% retention. Optimized supply chain solutions to meet the requirements of the international business plan including evaluation of all modes of transportation, inventory, time to market, landed costs and customer requirements. Managed all legal, regulatory, and shipping requirements and documents required for international movement of product and services. Successfully trained and managed the export team to ensure perfect execution of shipment based on country requirements, customer's specification and incoterms. Contracts Administrator/Customer Service 04/2004 － 10/2004 Company Name City , State Aided in the preparation of contractual provisions, the administration of contract proposals and responsible for preparing bids. Managed and organized the Returns Material Authorization department Liaison between military customers, management and production. Customer Service Representative 06/2003 － 03/2004 Company Name City , State Acted as a liaison between customers, staff, and management. Investigated and resolved customer requests and problems. Tracked and expedited sales orders; ascertaining order accuracy. Processed a range of financial transactions; maintaining accuracy and balance. Customer Service and Logistics Manager 08/2000 － 03/2003 Company Name City , State Successfully managed domestic customer service and logistics operations nationwide to ensure fulfillment of shipping orders. Reduced shipping costs by 20% by negotiating proposed pricing with both LTL and Full truckload transportation companies. Conducted business development functions by obtaining international customers e.g., meeting at international tradeshows, US Commercial Services. International Inside Sales Customer Service & Logistics Coordinator 08/1997 － 07/2000 Company Name City , State Managed customer service and logistics operations while serving as a liaison between Japan, U.S., and Mexico divisions. Prepared and provided financial and accounting reports to corporate headquarters. Analyzed and reduced import, export costs by 15% by implementing various cost control measures and negotiating with various freight forwarders and trucking firms. Provided support for set up of Maquila Factory in Mexico including initial inventory and asset control system. Managed off-site employees - customer support, accountant and inventory control supervisor.Trained 12 new employees (accountant and logistics personnel) for U.S. operations. Set up purchasing and sales functions as well as implemented accounting software and inventory system for company in U.S. Office Manager/Bilingual Assistant 11/1996 － 08/1997 Company Name City , State Assisted in maintaining department attorney personnel files with the utmost confidentiality. Created and tracked all expenses and client account codes using QuickBooks. Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials. Coordinated office workflow, e.g., timelogs for Attorneys, scheduling appointments. Acted as liaison between clients, vendors and attorneys. Marketing Clerk 07/1995 － 10/1996 Company Name City , State Updated Market Share report and prepared Top 400 individual vendor profile. Controlled product marketing literature inventory including its distribution as well as of promotional prizes and flyers for the sales department. Responsible for data entry of promotions/spiffs and business correspondence on a current basis. Coordinated departmental workflow, e.g., scheduling meetings for vendor conferences. Marketing and Export Assistant 08/1994 － 06/1995 Company Name City , State Collaborated with production and senior management to ensure customer satisfaction with services rendered. Investigated and resolved logistics issues, requests, and problems. Processed all applicable financial transactions while initiating new sales orders. Interacted with international/domestic customers and vendors. Translated medical marketing materials from English and French into Spanish. Administrative Assistant and Customer Service Representative 01/1992 － 07/1994 Company Name City , State Directed multi-functional interface between sales, senior management, and finance. Served as primary point of contact between international and domestic suppliers and end users. Successfully and efficiently controlled short life span product inventory limiting possibility of overstocking while preventing stock outs. Education Associate of Arts : Irvine Valley College - Managerial Finance and Accounting City , State Bachelor of Arts : Autonomous University of Guadalajara - Accounting City , State , Mexico Certificate : State of the Arts Business Works - Inventory Control and Order Data Entry City , State Certificate : 8th and Walton - Selling to Walmart Mexico and Central America City , State Skills Fluent in oral & written Spanish, reading competency in French, proficient in Microsoft Word, Excel, PowerPoint, and Outlook. MAS90, MAS200, Greatplains. ","
INTERNATIONAL BUSINESS DEVELOPMENT
Summary
Results-oriented International Sales and Customer Service professional with diverse background in management, international sales, marketing, logistics and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
Highlights
Professional Ethics
Negotiation skills
Staff training and development
Project management
Territory forecasting
Work flow analysis
Product development
International Sales and Foreign Trade
Food and Beverage Industry Experience
Experience
International Business Development 11/2013 － Current Company Name City , State
Contacted new and existing customers to discuss how specific products could meet their needs.
Identified issues with existing marketing material to drive process improvements.
Identified, coordinated and participated in client relationship-building activities and meetings.
Answered customer questions regarding products, prices and availability.
Successfully prepared product and packaging for export readiness.
International Sales and Customer Service Manager 03/2007 － 10/2013 Company Name City , State
Successfully managed International customer service department by developing and maintaining excellent service to customers, establish and monitor procedures and service standards for export clearance.
Built excellent relationships with high net worth clients, consistently maintaining near 100% retention.
Optimized supply chain solutions to meet the requirements of the international business plan including evaluation of all modes of transportation, inventory, time to market, landed costs and customer requirements.
Managed all legal, regulatory, and shipping requirements and documents required for international movement of product and services.
Successfully trained and managed the export team to ensure perfect execution of shipment based on country requirements, customer's specification and incoterms.
Contracts Administrator/Customer Service 04/2004 － 10/2004 Company Name City , State
Aided in the preparation of contractual provisions, the administration of contract proposals and responsible for preparing bids.
Managed and organized the Returns Material Authorization department
Liaison between military customers, management and production.
Customer Service Representative 06/2003 － 03/2004 Company Name City , State
Acted as a liaison between customers, staff, and management.
Investigated and resolved customer requests and problems.
Tracked and expedited sales orders; ascertaining order accuracy.
Processed a range of financial transactions; maintaining accuracy and balance.
Customer Service and Logistics Manager 08/2000 － 03/2003 Company Name City , State
Successfully managed domestic customer service and logistics operations nationwide to ensure fulfillment of shipping orders.
Reduced shipping costs by 20% by negotiating proposed pricing with both LTL and Full truckload transportation companies.
Conducted business development functions by obtaining international customers e.g., meeting at international tradeshows, US Commercial Services.
International Inside Sales Customer Service & Logistics Coordinator 08/1997 － 07/2000 Company Name City , State
Managed customer service and logistics operations while serving as a liaison between Japan, U.S., and Mexico divisions.
Prepared and provided financial and accounting reports to corporate headquarters.
Analyzed and reduced import, export costs by 15% by implementing various cost control measures and negotiating with various freight forwarders and trucking firms.
Provided support for set up of Maquila Factory in Mexico including initial inventory and asset control system.
Managed off-site employees - customer support, accountant and inventory control supervisor.Trained 12 new employees (accountant and logistics personnel) for U.S. operations.
Set up purchasing and sales functions as well as implemented accounting software and inventory system for company in U.S.
Office Manager/Bilingual Assistant 11/1996 － 08/1997 Company Name City , State
Assisted in maintaining department attorney personnel files with the utmost confidentiality.
Created and tracked all expenses and client account codes using QuickBooks.
Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
Coordinated office workflow, e.g., timelogs for Attorneys, scheduling appointments.
Acted as liaison between clients, vendors and attorneys.
Marketing Clerk 07/1995 － 10/1996 Company Name City , State
Updated Market Share report and prepared Top 400 individual vendor profile.
Controlled product marketing literature inventory including its distribution as well as of promotional prizes and flyers for the sales department.
Responsible for data entry of promotions/spiffs and business correspondence on a current basis.
Coordinated departmental workflow, e.g., scheduling meetings for vendor conferences.
Marketing and Export Assistant 08/1994 － 06/1995 Company Name City , State
Collaborated with production and senior management to ensure customer satisfaction with services rendered.
Investigated and resolved logistics issues, requests, and problems.
Processed all applicable financial transactions while initiating new sales orders.
Interacted with international/domestic customers and vendors.
Translated medical marketing materials from English and French into Spanish.
Administrative Assistant and Customer Service Representative 01/1992 － 07/1994 Company Name City , State
Directed multi-functional interface between sales, senior management, and finance.
Served as primary point of contact between international and domestic suppliers and end users.
Successfully and efficiently controlled short life span product inventory limiting possibility of overstocking while preventing stock outs.
Education
Associate of Arts : Irvine Valley College - Managerial Finance and Accounting City , State
Bachelor of Arts : Autonomous University of Guadalajara - Accounting City , State , Mexico
Certificate : State of the Arts Business Works - Inventory Control and Order Data Entry City , State
Certificate : 8th and Walton - Selling to Walmart Mexico and Central America City , State
Skills
Fluent in oral & written Spanish, reading competency in French, proficient in Microsoft Word, Excel, PowerPoint, and Outlook. MAS90, MAS200, Greatplains.
",BUSINESS-DEVELOPMENT
23666211," TRAINING MANAGER Executive Summary Qualified Training Manager offering a record of successful job performance with proven problem solving ability and experience developing and implementing innovative solutions. Experienced Leadership and Development Professional with over 10 years' experience in various Training environments. Intermediate/Expert level in all MS applications. Strong Training, Management, Learning/Development, Administrative and Consultative skills. Client, organizational and task oriented problem solver with the ability to rapidly adapt to new situations. Core Qualifications Training and Development Supervision and training Policy/program development Certified Train the Trainer (T3) Management of remote employees Curriculum Development Talent development Military & Civilian Training Master Black Belt Instructor Operations management Cross-functional team management Training manual contributor Call center management experience Customer service management expertise Professional Experience Company Name City , State Training Manager 08/2011 to 09/2015 Creating and implementing training programs and overseeing the development of careers. Set performance metrics, evaluate productivity, and help workers create long-term career plans within an organization. Develop, implement, and monitor training programs within an organization. Supervise technical training for staff. Conduct orientation sessions. Create training materials and develop multimedia visual aids and presentations. Create testing and evaluation processes. Evaluate needs of company and plan training programs accordingly. Conduct performance evaluations. Provide classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops. Manage staff of 70 classroom facilitators in multiple locations.. Conduct continuing education training. Provide leadership development education. Provide logistical support, course development, delivery, evaluation, process measurements, and cost management. Plan the implementation and facilitation of activities and events, budget spending, material production and distribution, and other resources to ensure that operations are managed within authorized budgets. Company Name City , State Owner/Partner Defense Contractor 10/2006 to 07/2011 Top Secret Facility Clearance. Supervised, and trained employees for high level security Military Intelligence operations, recruited quality personnel for special assignments, conducted high level briefings and debriefing for various security level investigations at Federal locations to Military, civilian and Congressional personnel. Developed business plans, budgets, cost proposals, task schedules, cost analysis and projections; issued status/quality control plans and reports. Developed specific scenarios and created specific characters per U.S.Military specifications adhering to strict government guidelines. Provided experienced instructors/role players who educate and assist Military and civilian personnel prior to deployment. Created comprehensive lesson plans to instruct Military and civilian personnel. Developed customized programs to support and enhance the security agencies of the United States government. Company Name City , State Program Administrator II, Project Manager. Training Specialist II: US Army (CISAC) 01/2004 to 09/2006 Consultant and liaison to the Department of Interior (DOI) and Department of Defense (DOD) to effectively modernize inventory/ cataloging processes for sensitive and classified files, material and property. Single point of contact for project scheduling and changes. Capture Manager: Contract Acquisition: Procure, write and implement new and existing Request for Purchase/Quotes opportunities RFP/RFQ) Provided instruction to students enrolled in the CISAC 35L/97B course, using various methods, to include: formal platform instruction, practical exercises, demonstrations, automated presentations, test administration, test reviews. Retest-Retrain Team: Consultant to DA Branch Chief of 35L/97B Intelligence School. Assigned to retrain and coach Officers, Soldiers and Instructors who needed additional training to perform to their full potential as Counterintelligence Agents. Role Player. Company Name City , State Role Player 01/2003 to 01/2004 Provided services as a role player in support of CISAC for US Army Intelligence Center. Research & Development: Created new scenarios for Field Training Exercises (FTX) Cadre and teams, used world events as guidelines. Executed quality assurance programs. Prepared standard operating procedures. Analyzed program data to assist in strategic decision-making. Education Bachelor of Arts (Equivalent) : Theology 2007 University of the South , City , State , USA Graduated Associates (Equivalent) : Office Automation/Computer Specialist 1989 Coleman University , City , State , USA Valedictorian Interests Saint Stephen's Episcopal Church Vestry Member and Youth Minister, (Extensive information available upon request) Lay Eucharist Minister, Coaching and Playing softball, Umpire for Little League, Volunteer for Special Olympics, Arizona Business and Professional Women (past President), Stand for Children, Member GCKT, A humanitarian organization with Non-Governmental Organizational (NGO) status with the United Nations. Responsible for training members for International Response Team (IRT) preparedness techniques for natural disasters, Provide services to Wounded Warrior (US) programs and Help for Heroes (UK). Promote Acts of Random Kindness (ARK) - inspiring others to be extraordinary. Affiliations Leadership Development Program, Tracy's Karate Studio Master Black Belt Association, American Kenpo Karate Association. Skills Administrative, Consultant, Course Development, Client, DC, delivery, Instructor, leadership development, Leadership and Development, Curriculum Development, Trainer workshops (T3), ","
TRAINING MANAGER
Executive Summary
Qualified Training Manager offering a record of successful job performance with proven problem solving ability and experience developing and implementing innovative solutions. Experienced Leadership and Development Professional with over 10 years' experience in various Training environments. Intermediate/Expert level in all MS applications. Strong Training, Management, Learning/Development, Administrative and Consultative skills. Client, organizational and task oriented problem solver with the ability to rapidly adapt to new situations.
Core Qualifications
Training and Development
Supervision and training
Policy/program development
Certified Train the Trainer (T3)
Management of remote employees
Curriculum Development
Talent development
Military & Civilian Training
Master Black Belt Instructor
Operations management
Cross-functional team management
Training manual contributor
Call center management experience
Customer service management expertise
Professional Experience
Company Name City , State Training Manager 08/2011 to 09/2015
Creating and implementing training programs and overseeing the development of careers.
Set performance metrics, evaluate productivity, and help workers create long-term career plans within an organization.
Develop, implement, and monitor training programs within an organization.
Supervise technical training for staff.
Conduct orientation sessions.
Create training materials and develop multimedia visual aids and presentations.
Create testing and evaluation processes.
Evaluate needs of company and plan training programs accordingly.
Conduct performance evaluations.
Provide classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.
Manage staff of 70 classroom facilitators in multiple locations..
Conduct continuing education training.
Provide leadership development education.
Provide logistical support, course development, delivery, evaluation, process measurements, and cost management.
Plan the implementation and facilitation of activities and events, budget spending, material production and distribution, and other resources to ensure that operations are managed within authorized budgets.
Company Name City , State Owner/Partner Defense Contractor 10/2006 to 07/2011
Top Secret Facility Clearance.
Supervised, and trained employees for high level security Military Intelligence operations, recruited quality personnel for special assignments, conducted high level briefings and debriefing for various security level investigations at Federal locations to Military, civilian and Congressional personnel.
Developed business plans, budgets, cost proposals, task schedules, cost analysis and projections; issued status/quality control plans and reports.
Developed specific scenarios and created specific characters per U.S.Military specifications adhering to strict government guidelines.
Provided experienced instructors/role players who educate and assist Military and civilian personnel prior to deployment.
Created comprehensive lesson plans to instruct Military and civilian personnel.
Developed customized programs to support and enhance the security agencies of the United States government.
Company Name City , State Program Administrator II, Project Manager. Training Specialist II: US Army (CISAC) 01/2004 to 09/2006
Consultant and liaison to the Department of Interior (DOI) and Department of Defense (DOD) to effectively modernize inventory/ cataloging processes for sensitive and classified files, material and property.
Single point of contact for project scheduling and changes.
Capture Manager: Contract Acquisition: Procure, write and implement new and existing Request for Purchase/Quotes opportunities RFP/RFQ)
Provided instruction to students enrolled in the CISAC 35L/97B course, using various methods, to include: formal platform instruction, practical exercises, demonstrations, automated presentations, test administration, test reviews.
Retest-Retrain Team: Consultant to DA Branch Chief of 35L/97B Intelligence School.
Assigned to retrain and coach Officers, Soldiers and Instructors who needed additional training to perform to their full potential as Counterintelligence Agents.
Role Player.
Company Name City , State Role Player 01/2003 to 01/2004
Provided services as a role player in support of CISAC for US Army Intelligence Center.
Research & Development: Created new scenarios for Field Training Exercises (FTX) Cadre and teams, used world events as guidelines.
Executed quality assurance programs.
Prepared standard operating procedures.
Analyzed program data to assist in strategic decision-making.
Education
Bachelor of Arts (Equivalent) : Theology 2007 University of the South , City , State , USA
Graduated
Associates (Equivalent) : Office Automation/Computer Specialist 1989 Coleman University , City , State , USA
Valedictorian
Interests
Saint Stephen's Episcopal Church Vestry Member and Youth Minister, (Extensive information available upon request) Lay Eucharist Minister, Coaching and Playing softball, Umpire for Little League, Volunteer for Special Olympics, Arizona Business and Professional Women (past President), Stand for Children, Member GCKT, A humanitarian organization with Non-Governmental Organizational (NGO) status with the United Nations. Responsible for training members for International Response Team (IRT) preparedness techniques for natural disasters, Provide services to Wounded Warrior (US) programs and Help for Heroes (UK). Promote Acts of Random Kindness (ARK) - inspiring others to be extraordinary.
Affiliations
Leadership Development Program, Tracy's Karate Studio Master Black Belt Association, American Kenpo Karate Association.
",INFORMATION-TECHNOLOGY
34657584," SOLUTION DESIGNER Summary Seeking a Planning Engineer position to utilize my skills and abilities in an industry that offers security and professional growth while being resourceful innovative and flexible. Highlights Packages : AutoCAD 2D & 3D, Primavera Complete (Web,Client, Progress Reporter, Team Member) M.S-Office, M.S-Dos, Digital Designing & Video Editing (Adobe-Photoshop, Page Maker, Illustrator, Corel-Draw, Adobe-Preimere, Ulead Video Studio, Macromedia Flash, Projects, Computer Fundamentals and Information Technology). Experience Solution Designer Mar 2014 to Current Company Name － City , State Designing projects. Manage all site and department specific requirements related to the projects being executed. Preparing OCS, WIR, MIR. Track site variations and field instructions. Program updates in conjunction with schedules (Materials delivery status schedule/drawing status schedule), and work on place at site & histogram updates, which form a part of the weekly & monthly report. Draughtsman cum site Supervisor Oct 2012 to Jan 2014 Company Name － City , State Manage all site and department specific requirements related to the projects being executed. Designing projects. Track site variations and field instructions. Preparation of quantities and estimation from the working drawing. Program updates in conjunction with schedules (Materials delivery status schedule/drawing status schedule), and work on place at site & histogram updates, which form a part of the weekly & monthly report. Monitoring and coordinating with professional consultants, Architecture, Interior and Structural. Preparation of remedial programs & detailed programs for critical activities / areas in co-ordination with other contractors /sub- contractors. Preparation of remedial programs & detailed programs for critical activities / areas in co-ordination with other contractors /sub- contractors. Preparation of the progress reports which reflects the actual progress on site & the main part of the monthly payment. Preparation of extension of time program (delays caused by additional works to the contract). Reviewing program efficiency, Analyzing efficiencies & preparation of look aheads, Estimating the weighted percentages. Liaison with client representatives & consultant. Determine the project scope of work and analyze. Monitoring construction site activities such as, material supply, labor work, local payments, etc..,. Draughtsman cum site Supervisor Apr 2010 to Sep 2012 Company Name － City , State Manage all site and department specific requirements related to the projects being executed. Designing projects. Track site variations and field instructions. Preparation of quantities and estimation from the working drawing. Program updates in conjunction with schedules (Materials delivery status schedule/drawing status schedule), and work on place at site & histogram updates, which form a part of the weekly & monthly report. Monitoring and coordinating with professional consultants, Architecture, Interior and Structural. Preparation of remedial programs & detailed programs for critical activities / areas in co-ordination with other contractors /sub- contractors. Preparation of remedial programs & detailed programs for critical activities / areas in co-ordination with other contractors /sub- contractors. Preparation of the progress reports which reflects the actual progress on site & the main part of the monthly payment. Preparation of extension of time program (delays caused by additional works to the contract). Reviewing program efficiency, Analyzing efficiencies & preparation of look aheads, Estimating the weighted percentages. Liaison with client representatives & consultant. Determine the project scope of work and analyze. Monitoring construction site activities such as, material supply, labor work, local payments, etc.., While studying FORT ENGINEERING. Trainee Jun 2009 to Feb 2010 Company Name － City , State Monitoring and Supervising Concrete Casting Works. Day to day inspection monitoring. Preparation of project documents. Preparation of completion drawing. Monitoring and coordinating with professionals. Preparation of the progress reports which reflects the actual progress on site. Attending weekly progress meetings. Monitoring construction site activities such as, material supply, labor work, local payments, other paper work, etc.., Languages Known English (IELTS-4.5), Hindi, Malayalam, Tamil. Education DIPLOMA , DIPLOMA IN CIVIL ENGINEERING 2010 Gurukulam Campus － City , State , INDIA Civil Engineering Government of Tamil Nadu) Gurukulam Campus, Thackalay H.S.E (Government of Kerala) Mahathma College, Tirur S.S.L.C (Government of Kerala) Personal Information Date of Birth : 20th April 1990 Sex : Male Passport No. : J6269139 Nationality : Indian Marital Status : Single Permanent Address: Karatt House Annara Chattikkal P.O Tirur Pin. 676101 Malappuram Kerala, India Current location: AL-SADD Doha, Qatar. Skills 3D, Adobe, Adobe-Photoshop, AutoCAD 2, C, consultant, Corel-Draw, Client, delivery, Designing, Dos, English, Estimating, Macromedia Flash, Government, drawing, Hindi, Illustrator, Information Technology, Languages, Materials, meetings, Office, Works, Page Maker, Primavera, Progress, Reporter, Supervising, Video, Video Editing Additional Information Personal Data Date of Birth : 20th April 1990 Sex : Male Passport No. : J6269139 Nationality : Indian Marital Status : Single Permanent Address: Karatt House Annara Chattikkal P.O Tirur Pin. 676101 Malappuram Kerala, India Current location: AL-SADD Doha, Qatar. Declaration I hereby solemnly declare that all the above details furnished by me are true and correct to the best of my knowledge and belief. Place: AL-SADD Yours Faithfully, Date: (ZABEER.K) ","
SOLUTION DESIGNER
Summary
Seeking a Planning Engineer position to utilize my skills and abilities in an industry that offers security and professional growth while being resourceful innovative and flexible.
Highlights
Packages : AutoCAD 2D & 3D, Primavera Complete (Web,Client, Progress Reporter, Team Member) M.S-Office, M.S-Dos, Digital Designing & Video Editing (Adobe-Photoshop, Page Maker, Illustrator, Corel-Draw, Adobe-Preimere, Ulead Video Studio, Macromedia Flash, Projects, Computer Fundamentals and Information Technology).
Experience
Solution Designer Mar 2014 to Current Company Name － City , State
Designing projects.
Manage all site and department specific requirements related to the projects being executed.
Preparing OCS, WIR, MIR.
Track site variations and field instructions.
Program updates in conjunction with schedules (Materials delivery status schedule/drawing status schedule), and work on place at site & histogram updates, which form a part of the weekly & monthly report.
Draughtsman cum site Supervisor Oct 2012 to Jan 2014 Company Name － City , State
Manage all site and department specific requirements related to the projects being executed.
Designing projects.
Track site variations and field instructions.
Preparation of quantities and estimation from the working drawing.
Program updates in conjunction with schedules (Materials delivery status schedule/drawing status schedule), and work on place at site & histogram updates, which form a part of the weekly & monthly report.
Monitoring and coordinating with professional consultants, Architecture, Interior and Structural.
Preparation of remedial programs & detailed programs for critical activities / areas in co-ordination with other contractors /sub- contractors.
Preparation of remedial programs & detailed programs for critical activities / areas in co-ordination with other contractors /sub- contractors.
Preparation of the progress reports which reflects the actual progress on site & the main part of the monthly payment.
Preparation of extension of time program (delays caused by additional works to the contract).
Reviewing program efficiency, Analyzing efficiencies & preparation of look aheads, Estimating the weighted percentages.
Liaison with client representatives & consultant.
Determine the project scope of work and analyze.
Monitoring construction site activities such as, material supply, labor work, local payments, etc..,.
Draughtsman cum site Supervisor Apr 2010 to Sep 2012 Company Name － City , State
Manage all site and department specific requirements related to the projects being executed.
Designing projects.
Track site variations and field instructions.
Preparation of quantities and estimation from the working drawing.
Program updates in conjunction with schedules (Materials delivery status schedule/drawing status schedule), and work on place at site & histogram updates, which form a part of the weekly & monthly report.
Monitoring and coordinating with professional consultants, Architecture, Interior and Structural.
Preparation of remedial programs & detailed programs for critical activities / areas in co-ordination with other contractors /sub- contractors.
Preparation of remedial programs & detailed programs for critical activities / areas in co-ordination with other contractors /sub- contractors.
Preparation of the progress reports which reflects the actual progress on site & the main part of the monthly payment.
Preparation of extension of time program (delays caused by additional works to the contract).
Reviewing program efficiency, Analyzing efficiencies & preparation of look aheads, Estimating the weighted percentages.
Liaison with client representatives & consultant.
Determine the project scope of work and analyze.
Monitoring construction site activities such as, material supply, labor work, local payments, etc.., While studying FORT ENGINEERING.
Trainee Jun 2009 to Feb 2010 Company Name － City , State
Monitoring and Supervising Concrete Casting Works.
Day to day inspection monitoring.
Preparation of project documents.
Preparation of completion drawing.
Monitoring and coordinating with professionals.
Preparation of the progress reports which reflects the actual progress on site.
Attending weekly progress meetings.
Monitoring construction site activities such as, material supply, labor work, local payments, other paper work, etc.., Languages Known English (IELTS-4.5), Hindi, Malayalam, Tamil.
Education
DIPLOMA , DIPLOMA IN CIVIL ENGINEERING 2010 Gurukulam Campus － City , State , INDIA
Civil Engineering Government of Tamil Nadu) Gurukulam Campus, Thackalay H.S.E (Government of Kerala) Mahathma College, Tirur S.S.L.C (Government of Kerala)
Personal Information
Date of Birth : 20th April 1990 Sex : Male Passport No. : J6269139 Nationality : Indian Marital Status : Single Permanent Address: Karatt House Annara Chattikkal P.O Tirur Pin. 676101 Malappuram Kerala, India Current location: AL-SADD Doha, Qatar.
Personal Data Date of Birth : 20th April 1990 Sex : Male Passport No. : J6269139 Nationality : Indian Marital Status : Single Permanent Address: Karatt House Annara Chattikkal P.O Tirur Pin. 676101 Malappuram Kerala, India Current location: AL-SADD Doha, Qatar.
Declaration I hereby solemnly declare that all the above details furnished by me are true and correct to the best of my knowledge and belief.
Place: AL-SADD Yours Faithfully,
Date: (ZABEER.K)
",DESIGNER
11121498," CHEF Executive Profile Accomplished personal chef, committed to culinary excellence, quality ingredients and personalized service
seeking to add his extensive culinary skill and knowledge of nutrition and health to best serve the needs of every
person he cooks for. Skill Highlights Classically trained chef proficient in all facets of food production Attention to detail, cleanliness and diligence to prevent any possibility of cross contamination Extensive knowledge of nutrition and various specialty diets Proven ability to manage daily culinary operations for multiple households with changing needs and demands Expertise with various forms of protocol and table service appropriate to a multitude of settings Able to shop and manage acquisition of specialty foods and foods which are maximally nutrient dense Communicates effectively, and values discretion and privacy Wine and liquor inventory and management Professional Experience 10/2004 to 07/2016 Chef Company Name － City , State Maintained daily culinary operations of multiple local properties, cooking for private client and multiple guests in multiple homes. Utilized in-depth knowledge of nutrition & communicated with healthcare professionals to optimize nutrition for desired health outcomes. Acquired and utilized extensive knowledge of medicinal herbs & their uses. Engaged in broad study of and customization of specialty diets. Created private label specialty products including mustards, hot sauces, chutneys, barbeque sauces, chili, mead, sauerkraut, kimchi and various other lacto-fermented products. Cooked for celebrities, executives, investors, & heads of state among others; Understand need for discretion and privacy. Oversaw domestic & international food production. Acquired wild & foraged foods. Hired, fired & trained staff at multiple international estates. Conducted extensive parties and charitable events; managed all facets of culinary event logistics. Maintained food service and provisions for private aircraft. Understand, taught & trained protocol & etiquette to various estate and event staffs. Managed relationships with vendors, negotiated prices of ingredients and equipment. Conducted wine & liquor inventory management  ​​ 10/2004 to Current Chef Consultant Company Name － City , State Nutrition, diet & recipe planning including for cancer patients, cardiac patients, and people with chronic diseases including Hepatitis C, Crohn's, & Hashimoto's. Taught diet, nutrition & cooking classes and smart consumer classes. Taught cooking and food science classes to children. Assisted with planning and creation of multiple community and school gardens. Trained area chefs on utilization of seasonal and regional produce in cuisine.  ​ 07/2003 to 10/2004 Banquet Chef Company Name － City , State Served on opening team for $800 million hotel; responsibilities included trouble-shooting culinary work flow, equipment needs, permitting & inspections, internal audits of health and safety, assessments of ingredients to minimize production waste and control inventory Sourced ingredients, specializing in fresh and local Developed vegetarian banquet menu to be used corporate wide Oversaw volume cooking; largest banquet included service for 2,500 Specialized in logistics with broad project management skills; developed comprehensive time management for events, sourced ingredients, assembled culinary teams, developed banquet and event menus, served as liaison to front of the house on events, worked to trouble shoot procedures to ensure food quality for large volume cooking Managed diverse multicultural staff to function as cohesive team serving under intense deadline pressure situations Developed and implemented HACCP, or hazard analysis of critical control points. ​ 06/2002 to 06/2003 Executive Sous Chef Company Name － City , State Designed and implemented seasonal banquet menus. Transformed kitchen culture from one of pre-packaged food to scratch cooking. Designed menu which changed 60% daily in order to utilize the best local seasonal foods available. Created relationships between local farms and the restaurant. Created and prepared extensive pastry and dessert selections. ​​ 06/2001 to 06/2002 Shepherd/Caretaker Company Name － City , State Shepherd of 160 Montadale sheep, included: all care of animals, pasture management and animal husbandry Marketing and sales of all lambs production Management of organic market garden Harvest and preparation of foraged foods Care Taker of 207 acre island in Lake Champlain, responsible for maintenance of all watercraft equipment, and buildings. ​​ 06/1999 to 11/1999 Externship Company Name － City , State Operated wood-fired kitchen equipment including oven, grill and spit. Produced Italian charcuterie, including fresh and fermented cures as well as cooked. Worked with daily changing menu, utilizing seasonal regional ingredients. Education Associate of Arts : Culinary Arts Culinary Institute of America － City , State Leader of Chef's Collaborative, Catered events including Spotlight on Hudson Valley cuisine Food anthropology and Charcuterie Study in Spain Worked with accomplished chefs learning traditional cooking techniques, Spanish charcuterie, historical context and high end presentation. Nutrition Dietetics West Virginia Wesleyan － City , State , USA 3 years studying nutrition dietetics.  Won awards for public speaking and community education for nutrition.  Taught nutrition to children and families in area head start programs Skills Flexible temperament, able to accomodate changes of plans and special requests smoothly. Proficient cooking for specialty diets including various allergy and food sensitivities, gluten free, vegan, raw, paleo, specific carbohydrate diet (SCD), Gut and Psychology Diet (GAPS), Kosher, Halal, & Heritage diets. Proven ability to manage daily demands of planning menus, shopping and preparing meals for multiple households with changing plans and schedules.  Professional, respectful communication skills, eager to learn and able to teach. ","
CHEF
Executive Profile
Accomplished personal chef, committed to culinary excellence, quality ingredients and personalized service
seeking to add his extensive culinary skill and knowledge of nutrition and health to best serve the needs of every
person he cooks for.
Skill Highlights
Classically trained chef proficient in all facets of food production
Attention to detail, cleanliness and diligence to prevent any possibility of cross contamination
Extensive knowledge of nutrition and various specialty diets
Proven ability to manage daily culinary operations for multiple households with changing needs and demands
Expertise with various forms of protocol and table service appropriate to a multitude of settings
Able to shop and manage acquisition of specialty foods and foods which are maximally nutrient dense
Communicates effectively, and values discretion and privacy
Wine and liquor inventory and management
Professional Experience
10/2004 to 07/2016
Chef Company Name － City , State
Maintained daily culinary operations of multiple local properties, cooking for private client and multiple guests in multiple homes. Utilized in-depth knowledge of nutrition & communicated with healthcare professionals to optimize nutrition for desired health outcomes. Acquired and utilized extensive knowledge of medicinal herbs & their uses. Engaged in broad study of and customization of specialty diets. Created private label specialty products including mustards, hot sauces, chutneys, barbeque sauces, chili, mead, sauerkraut, kimchi and various other lacto-fermented products. Cooked for celebrities, executives, investors, & heads of state among others; Understand need for discretion and privacy. Oversaw domestic & international food production. Acquired wild & foraged foods. Hired, fired & trained staff at multiple international estates. Conducted extensive parties and charitable events; managed all facets of culinary event logistics. Maintained food service and provisions for private aircraft. Understand, taught & trained protocol & etiquette to various estate and event staffs. Managed relationships with vendors, negotiated prices of ingredients and equipment. Conducted wine & liquor inventory management 
‚Äã‚Äã
10/2004 to Current
Chef Consultant Company Name － City , State
Nutrition, diet & recipe planning including for cancer patients, cardiac patients, and people with chronic diseases including Hepatitis C, Crohn's, & Hashimoto's. Taught diet, nutrition & cooking classes and smart consumer classes. Taught cooking and food science classes to children. Assisted with planning and creation of multiple community and school gardens. Trained area chefs on utilization of seasonal and regional produce in cuisine. 
‚Äã
07/2003 to 10/2004
Banquet Chef Company Name － City , State
Served on opening team for $800 million hotel; responsibilities included trouble-shooting culinary work flow, equipment needs, permitting & inspections, internal audits of health and safety, assessments of ingredients to minimize production waste and control inventory Sourced ingredients, specializing in fresh and local Developed vegetarian banquet menu to be used corporate wide Oversaw volume cooking; largest banquet included service for 2,500 Specialized in logistics with broad project management skills; developed comprehensive time management for events, sourced ingredients, assembled culinary teams, developed banquet and event menus, served as liaison to front of the house on events, worked to trouble shoot procedures to ensure food quality for large volume cooking Managed diverse multicultural staff to function as cohesive team serving under intense deadline pressure situations Developed and implemented HACCP, or hazard analysis of critical control points.
‚Äã
06/2002 to 06/2003
Executive Sous Chef Company Name － City , State
Designed and implemented seasonal banquet menus. Transformed kitchen culture from one of pre-packaged food to scratch cooking. Designed menu which changed 60% daily in order to utilize the best local seasonal foods available. Created relationships between local farms and the restaurant. Created and prepared extensive pastry and dessert selections.
‚Äã‚Äã
06/2001 to 06/2002
Shepherd/Caretaker Company Name － City , State
Shepherd of 160 Montadale sheep, included: all care of animals, pasture management and animal husbandry Marketing and sales of all lambs production Management of organic market garden Harvest and preparation of foraged foods Care Taker of 207 acre island in Lake Champlain, responsible for maintenance of all watercraft equipment, and buildings.
‚Äã‚Äã
06/1999 to 11/1999
Externship Company Name － City , State
Operated wood-fired kitchen equipment including oven, grill and spit.
Produced Italian charcuterie, including fresh and fermented cures as well as cooked.
Worked with daily changing menu, utilizing seasonal regional ingredients.
Education
Associate of Arts : Culinary Arts Culinary Institute of America － City , State Leader of Chef's Collaborative, Catered events including Spotlight on Hudson Valley cuisine
Food anthropology and Charcuterie Study in Spain Worked with accomplished chefs learning traditional cooking techniques, Spanish charcuterie, historical context and high end presentation.
Nutrition Dietetics West Virginia Wesleyan － City , State , USA 3 years studying nutrition dietetics.  Won awards for public speaking and community education for nutrition.  Taught nutrition to children and families in area head start programs
Skills
Flexible temperament, able to accomodate changes of plans and special requests smoothly. Proficient cooking for specialty diets including various allergy and food sensitivities, gluten free, vegan, raw, paleo, specific carbohydrate diet (SCD), Gut and Psychology Diet (GAPS), Kosher, Halal, & Heritage diets. Proven ability to manage daily demands of planning menus, shopping and preparing meals for multiple households with changing plans and schedules.  Professional, respectful communication skills, eager to learn and able to teach.
",CHEF
26202430," HR CONSULTANT Summary Subject matter expert in HR Applications, and highly effective at incorporating creative solutions to achieve business objectives, and improve efficiency.  Energetic HR Business Analyst who is self-motivated and results-driven with strong communication, analytical, problem solving and reasoning skills. Highlights Analytical skills Project management Process improvement Quality assurance and control System Applications implementation Microsoft Office Suite expert Working independently Strong interpersonal skills Results-oriented Fluent in English and Portuguese Detail-oriented Troubleshooting Problem solving Experience HR Consultant 10/2016 Company Name City , State HRIS - Business Analyst:
Process demand analysis, scoping, and gathering of
requirements for small and large scale HR projects
Prepare Business Requirement Documents after
projects have been approved by PMO Close the gap communication between businesses
and IS
Support and coordinate functional testing
processes to make sure stakeholders' objectives are met Document systems and process flows
Document and analyze current and future
processes/systems Deliver and Support user training
Process security internal control on the quarterly
basis to assess US HR/Payroll system users. Send recommendations, and remove/add users
per business requests from local and global systems
Investigate, coordinate, and resolve with
subject matter experts and/or IS regarding local and Global system issues
Request HR global system back end/portal roles
for local HRBPs, COE and Front Office users (Americas)
Responsible to coordinate system applications
changes and new requirements with IS     People Analytics lead:
Run and deliver the monthly Department of Labor reports
Create, run and deliver reports that are
outside GBS People Analytics India's scope
Support both US Front Office, GBS India, and Americas
Region Center of Excellence with reports and analysis requests Business System Applications Analyst 02/2014 to 04/2016 Company Name City , State Served as conduit between internal and external customers including the IS team through several HRIS projects and daily activities such as interface and data input troubleshooting  Provided expertise in business analysis for several HRIS projects Acted as project lead in several HRIS projects, and supported functional testing processes to ensure that system projects meet the needs of all stakeholders Support user acceptance testing, and user training Coordinated communications with business and vendors Documented and analyzed current and future processes/systems Identified and mapped business needs Ensured successful project delivery according to business/vendors expectations Accomplishments: Implemented Red Carpet/Silkroad On boarding application for US; which improved significantly the new employees' on boarding experience and open visibility to business eliminating cumbersome manual processes Acted as project lead for the Master Data and Benefits interface projects for the in house ERP implementation project. Worked closely with ADP and business to implement Affordable Care Act in ERP HRIS Master Data Team Lead 06/2011 to 02/2014 Company Name City , State • Trained the HR Specialists to navigate and maintain new/updated system applications and processes • Monitored data quality and accuracy based on local/global internal controls • Responsible for working with ADP IS to implement new/changes on the HRIS system according to payroll, local and global business requirements.​ • Ran payroll/non payroll impacting mass loads in SAP for payroll, benefits, or other business purposes. • Created and ran reports for subject matter experts • Created and ran monthly/quarterly governmental reports • Designed and documented HR workflow processes • Trained US HR business partners to navigate and utilize the HR/Payroll system Accomplishments: Successfully lead and implemented the Workers Comp report project.  Trained the Canadian team on the Global processes for Organization Management and Personnel Administration, and Global System super users SAP Timekeeping Analyst 05/2009 to 11/2010 Company Name City , State Gathered all the necessary business and government requirements, including approvals to create/modify Time calculations for new sites or policy changes. Collected all the time files according to payroll schedules for payroll processing Processed data analysis and reconciliation Worked closely with business, Employees Services, and IS to resolve issues/troubleshooting   Accomplishments : Delivered the time files
without delay for payroll processing for around 47 sites (9,500 employees and around 1,000 contractors) Designed and implemented solutions
through Access and Excel advanced formulas to validate the data quality, and accuracy
of the data and time results before transmitting the files to payroll� This replaced the manual process enabling efficiency and delivery of files timely  HR Data and Applications Specialist 04/2007 to 05/2009 Company Name City , State Supported Human Resources Shared Services and act as the subject matter expert for SAP HCM and other HR applications. Supported Finance, Canada / US Payrolls, and Human Resources Shared Services on bi-weekly and year-end activities Collaborated with Information Systems, Finance, Canada and US Payroll and Human Resources Business owners on Sarbanes-Oxley requirements and system/process enhancements for key areas of responsibility. Worked closely with business process owners, smes, benefit vendors and Information Systems to ensure data flow were properly planned and managed, and ensure appropriate data quality controls and standards were developed and maintained globally. Performed root cause analysis, developed and managed corrective action plans. Run and analyzed interface error reports for Canada and US payroll systems per Sarbanes-Oxley requirements. Work closely with process owners and Information Systems to research/ identify/ resolve any interface or data issue identified with vendors or payroll systems Acted as a project liaison between Human Resources and Information System teams for multiple HR or payroll projects (examples: SAP HCM Compensation project, Canadian Payroll system, European Expat project, US Payroll Year End, Benefits Annual Enrollment, SAP releases) Provided system training and support for Human Resources Shared Services employees globally for key areas of responsibility Scheduled release calls, prepared work instructions & Knowledge Base Articles, developed and/or coordinated training for Human Resources Shared Services both locally and regionally Articulated and identified process improvement opportunities within Human Resources Analyzed and identify processing issues and escalated to Canada and US Payroll, Human Resources and Quality Assurance teams Created and run Adhoc reports for all Human Resources Shared Services, Internal and External Auditors per Sarbanes-Oxley requirements Transferred 60 auditing control activities to Quality Assurance team. Trained new data integrity processors for Quality Assurance Developed HR compliance reports for Asia, Europe, Canada and US through SAP and DARE systems Developed 75 reports for external auditors, and developed data integrity and metric reports for 2008 and 2009 Benefits Annual Enrollment Coordinated testing, meetings, training and communication for Benefits Annual Enrollment for 2008 and 2009 projects for US and Canada. Lead the review and training of the Canadian Payroll system for all specialists and processors within HR Shared Services  Education BBA : Business Administration May 2009 Campbell University City , State , US Languages Portuguese, Spanish and English Skills Advanced Excel, Access, Word, Visio, Power Point, VBA, SAP HCM, Success Factors (Compensation), Microsoft Project Management, Service Now (ASKHR), Smartsheet, Panaya, SilkRoad - Red Carpet ","
HR CONSULTANT
Summary
Subject matter expert in HR Applications, and highly effective at incorporating creative solutions to achieve business objectives, and improve efficiency.  Energetic HR Business Analyst who is self-motivated and results-driven with strong communication, analytical, problem solving and reasoning skills.
Highlights
Analytical skills
Project management
Process improvement
Quality assurance and control
System Applications implementation
Microsoft Office Suite expert
Working independently
Strong interpersonal skills
Results-oriented
Fluent in English and Portuguese
Detail-oriented
Troubleshooting
Problem solving
Experience
HR Consultant 10/2016 Company Name City , State
HRIS - Business Analyst:
Process demand analysis, scoping, and gathering of
requirements for small and large scale HR projects
Prepare Business Requirement Documents after
projects have been approved by PMO
Close the gap communication between businesses
and IS
Support and coordinate functional testing
processes to make sure stakeholders' objectives are met
Document systems and process flows
Document and analyze current and future
processes/systems
Deliver and Support user training
Process security internal control on the quarterly
basis to assess US HR/Payroll system users.
Send recommendations, and remove/add users
per business requests from local and global systems
Investigate, coordinate, and resolve with
subject matter experts and/or IS regarding local and Global system issues
Request HR global system back end/portal roles
for local HRBPs, COE and Front Office users (Americas)
Responsible to coordinate system applications
changes and new requirements with IS    
People Analytics lead:
Run and deliver the monthly Department of Labor reports
Create, run and deliver reports that are
outside GBS People Analytics India's scope
Support both US Front Office, GBS India, and Americas
Region Center of Excellence with reports and analysis requests
Business System Applications Analyst 02/2014 to 04/2016 Company Name City , State
Served as conduit between internal and external customers including the IS team through several HRIS projects and daily activities such as interface and data input troubleshooting 
Provided expertise in business analysis for several HRIS projects
Acted as project lead in several HRIS projects, and supported functional testing processes to ensure that system projects meet the needs of all stakeholders
Support user acceptance testing, and user training
Coordinated communications with business and vendors
Documented and analyzed current and future processes/systems
Identified and mapped business needs
Ensured successful project delivery according to business/vendors expectations
Accomplishments:
Implemented Red Carpet/Silkroad On boarding application for US; which improved significantly the new employees' on boarding experience and open visibility to business eliminating cumbersome manual processes
Acted as project lead for the Master Data and Benefits interface projects for the in house ERP implementation project.
Worked closely with ADP and business to implement Affordable Care Act in ERP
HRIS Master Data Team Lead 06/2011 to 02/2014 Company Name City , State
• Trained the HR Specialists to navigate and maintain new/updated system applications and processes
• Monitored data quality and accuracy based on local/global internal controls
• Responsible for working with ADP IS to implement new/changes on the HRIS system according to payroll, local and global business requirements.​
• Ran payroll/non payroll impacting mass loads in SAP for payroll, benefits, or other business purposes.
• Created and ran reports for subject matter experts
• Created and ran monthly/quarterly governmental reports
• Designed and documented HR workflow processes
• Trained US HR business partners to navigate and utilize the HR/Payroll system
Accomplishments:
Successfully lead and implemented the Workers Comp report project. 
Trained the Canadian team on the Global processes for Organization Management and Personnel Administration, and Global System super users
SAP Timekeeping Analyst 05/2009 to 11/2010 Company Name City , State
Gathered all the necessary business and government requirements, including approvals to create/modify Time calculations for new sites or policy changes.
Collected all the time files according to payroll schedules for payroll processing
Processed data analysis and reconciliation
Worked closely with business, Employees Services, and IS to resolve issues/troubleshooting  
Accomplishments :
Delivered the time files
without delay for payroll processing for around 47 sites (9,500 employees and around 1,000 contractors)
Designed and implemented solutions
through Access and Excel advanced formulas to validate the data quality, and accuracy
of the data and time results before transmitting the files to payroll� This replaced the manual process enabling efficiency and delivery of files timely 
HR Data and Applications Specialist 04/2007 to 05/2009 Company Name City , State
Supported Human Resources Shared Services and act as the subject matter expert for SAP HCM and other HR applications.
Supported Finance, Canada / US Payrolls, and Human Resources Shared Services on bi-weekly and year-end activities
Collaborated with Information Systems, Finance, Canada and US Payroll and Human Resources Business owners on Sarbanes-Oxley requirements and system/process enhancements for key areas of responsibility.
Worked closely with business process owners, smes, benefit vendors and Information Systems to ensure data flow were properly planned and managed, and ensure appropriate data quality controls and standards were developed and maintained globally.
Performed root cause analysis, developed and managed corrective action plans.
Run and analyzed interface error reports for Canada and US payroll systems per Sarbanes-Oxley requirements.
Work closely with process owners and Information Systems to research/ identify/ resolve any interface or data issue identified with vendors or payroll systems
Acted as a project liaison between Human Resources and Information System teams for multiple HR or payroll projects (examples: SAP HCM Compensation project, Canadian Payroll system, European Expat project, US Payroll Year End, Benefits Annual Enrollment, SAP releases)
Provided system training and support for Human Resources Shared Services employees globally for key areas of responsibility
Scheduled release calls, prepared work instructions & Knowledge Base Articles, developed and/or coordinated training for Human Resources Shared Services both locally and regionally
Articulated and identified process improvement opportunities within Human Resources
Analyzed and identify processing issues and escalated to Canada and US Payroll, Human Resources and Quality Assurance teams
Created and run Adhoc reports for all Human Resources Shared Services, Internal and External Auditors per Sarbanes-Oxley requirements
Transferred 60 auditing control activities to Quality Assurance team.
Trained new data integrity processors for Quality Assurance
Developed HR compliance reports for Asia, Europe, Canada and US through SAP and DARE systems
Developed 75 reports for external auditors, and developed data integrity and metric reports for 2008 and 2009 Benefits Annual Enrollment
Coordinated testing, meetings, training and communication for Benefits Annual Enrollment for 2008 and 2009 projects for US and Canada.
Lead the review and training of the Canadian Payroll system for all specialists and processors within HR Shared Services 
Education
BBA : Business Administration May 2009 Campbell University City , State , US
Languages
Portuguese, Spanish and English
Skills
Advanced Excel, Access, Word, Visio, Power Point, VBA, SAP HCM, Success Factors (Compensation), Microsoft Project Management, Service Now (ASKHR), Smartsheet, Panaya, SilkRoad - Red Carpet
",HR
38216888," DRIVER Summary Biological Science Technician with over 4 years of experience in vineyard and property maintenance. Customer service experience as well. Experience Company Name July 2017 to Current Driver City , State Company Name February 2016 to June 2017 Biological Science Technician City , State Caretaker of plant specimens for research project Planting, maintaining, and harvesting seed from plants Supervisor: Roger Thilmony, roger.thilmony@ars.usda.gov Company Name May 2015 to January 2016 Courier City , State Independent contractor for app-based delivery service Picked up food and other items from retailers and delivered them to customers Local office: sfpostmates@postmates.com Company Name September 2003 to July 2008 Laborer City , State Completed all repairs and maintenance work to company standards Planned work and determined
appropriate tools and equipment Took care of facility grounds Kept supervisor informed of job progress
and material requirements  Owner, Dave Umino, umonovineyards.com Education and Training Contra Costa College 2013 Associate of Arts : Political Science City , State Political Science Contra Costa College 2013 Associate of Arts : Liberal Arts: Social and Behavioral Sciences City , State Liberal Arts: Social and Behavioral Sciences Skills Strong interpersonal skills Customer service skills Dependable worker Excellent attention to detail ","
DRIVER
Summary
Biological Science Technician with over 4 years of experience in vineyard and property maintenance. Customer service experience as well.
Experience
Company Name July 2017 to Current Driver City , State
Company Name February 2016 to June 2017 Biological Science Technician City , State
Caretaker of plant specimens for research project
Planting, maintaining, and harvesting seed from plants
Supervisor: Roger Thilmony, roger.thilmony@ars.usda.gov
Company Name May 2015 to January 2016 Courier City , State
Independent contractor for app-based delivery service
Picked up food and other items from retailers and delivered them to customers
Local office: sfpostmates@postmates.com
Company Name September 2003 to July 2008 Laborer City , State
Completed all repairs and maintenance work to company standards
Planned work and determined
appropriate tools and equipment
Took care of facility grounds
Kept supervisor informed of job progress
and material requirements 
Owner, Dave Umino, umonovineyards.com
Education and Training
Contra Costa College 2013 Associate of Arts : Political Science City , State Political Science
Contra Costa College 2013 Associate of Arts : Liberal Arts: Social and Behavioral Sciences City , State Liberal Arts: Social and Behavioral Sciences
Skills
Strong interpersonal skills
Customer service skills
Dependable worker
Excellent attention to detail
",AGRICULTURE
31926950," STAFFING COORDINATOR Professional Summary An energetic staffing professional seeking challenging experiences in Talent Acquisition and Talent Management. Solid communication, interpersonal, and organizational skills. Experience in working with upper management and executives to coordinate meetings, travel arrangements and onboarding of new employees. Skill Highlights Event Coordination Microsoft Word, Excel, Power Point, Outlook, SharePoint BrassRing and Taleo Candidate tracking systems Training and experience in Infovision II, Retail Link, and Spectra
databases; used to analyze sales numbers and performance, and create
progressive goals for upcoming months. Professional Experience 07/2015 to Current Staffing Coordinator Company Name － City , State Partner with US Staffing Representatives by scheduling interviews for candidates located in the US and abroad. Coordinated travel arrangements for domestic candidates while maintaining HR data through Taleo (BaxTalent) Systems. Responsible for processing reports on a weekly basis within Taleo. Also responsible for Source of Hire and Candidate Slate reporting. Formed relationships with hiring managers, administrative assistants, and staffing agencies to ensure a smooth and consistent scheduling outcome. Developed relationships with mid to upper level managers and executives. Aid hiring managers within the Research and Development, Regulatory, Sales, Quality, IT, Manufacturing, Marketing, Legal, HR, and Finance areas. Point of contact for all Candidate Travel Questions. Processed invoices and special payment requests for traveling candidates and tracked the progress to completion. Assisted with Onboarding of New Hires. Helped maintain data, processed Background checks and I9s. Processed Employee Referral and Hiring Bonus exceptions for Pay Roll. Facilitated New Hire Orientation with Talent Management and Business HR colleagues. Ensured New Hires to Baxalta, now Shire had a pleasant, smooth, and informational orientation experience. Aided with the onboarding of new employees to the staffing coordinator team by providing training on all of our processes. Proactive in pursuing Networking and Business Acumen activities to further my knowledge and experience at Baxalta, now Shire and the healthcare industry. Leader of a Workstream dedicated to creating a SharePoint for all information regarding Interview Coordination across multiple sites around North America. 04/2013 to 06/2015 Staffing Coordinator Company Name － City , State Partner with US Medical Products and BioScience Staffing Representatives by scheduling interviews for candidates located in the US and abroad. Coordinated travel arrangements for domestic candidates while maintaining HR data through BrassRing and Taleo (BaxTalent) Systems. Formed relationships with hiring managers, administrative assistants, and staffing agencies to ensure a smooth and consistent scheduling outcome. Developed relationships with mid to upper level managers and executives. Aid hiring managers within the Research and Development, Regulatory, Sales, Quality, IT, Manufacturing, Marketing, Legal, HR, and Finance areas within the Medical Products and BioScience Businesses of Baxter Healthcare. Developed a process used to process last minute travel requests from Staffing Representatives. Processed invoices and special payment requests for traveling candidates and tracked the progress to completion. Assisted with maintaining new hire paper work, data entry, and audits of their files to make sure all information has been provided for compliance purposes. Facilitated New Hire Orientation with Staffing and Business HR colleagues. Ensured New Hires to Baxter had a pleasant, smooth, and informational orientation experience. Aided with the onboarding of new employees to the staffing coordinator team by providing training on all of our processes. Work with Excel to create reports for Staffing Representatives and Business HR in Medical Products and BioScience organizations to track Open Job Requisitions in BrassRing and Taleo (BaxTalent) systems. Proactive in pursuing Networking and Business Acumen activities to further my knowledge and experience at Baxter and the healthcare industry. 06/2012 to 03/2013 Staffing Coordinator Contractor on Assignment at Baxter Healthcare Company Name － City , State Partner with US Medical Products and BioScience recruiters by
scheduling interviews for candidates located in the US and abroad and
travel arrangements for domestic candidates while maintaining HR data
through BrassRing. Formed relationships with hiring managers and administrative assistants to ensure a smooth and consistent scheduling outcome.Developed relationships with mid to upper level managers and executives. Aid
hiring managers within the Research and Development, Regulatory, Sales,
Quality, and Marketing areas within the Medical Products and BioScience
Businesses of Baxter. Processed invoices and special payment requests for traveling candidates and tracked the progress to completion. Assisted
with maintaining new hire paper work, data entry, and audits of their
files to make sure all information has been provided for compliance
purposes. Work with Excel to create reports for Directors of HR
in BioScience to aid in understanding the number of open positions the
recruiters were working to fill. 08/2007 to 04/2012 Department Supervisor Company Name － City , State
Supervisor of the Women's Accessories
department. Responsible for the merchandising and sales of the department.Also responsible for overseeing the on-boarding, training, and performance
of the new and current associates that work in the department. Other department experiences were: Home
Department supervisor which included overseeing the commissioned sales
Window Department, Shoes Department, Children's Department, and Women's
Department. Key carrying supervisor that was also tasked
with securing the store at night and opening the store in the morning and
managing the associates to open and close the store at the same time.   Handled many customer service issues that
were resolved to the satisfaction of the customers involved.
Successfully completed the Manager in Training
program for Sales Managers and above. Education and Training May 2007 Bachelor of Arts : International Business John Brown University － City , State International Business Community Service Junior Achievement Company Program November 2013-May 2014
Volunteered to help mentor students at Round Lake High School in the
Company program for Junior Achievement. We were the first group of
Baxter Employees to work with this program through JA. Helped to answer
questions as students created a business that they launched to sell
products to their school and their community. Led several classes where
we had to go over specific information for creating their business plan
and operating their business per the guidelines that were set forth by
Junior Achievement. Interests Kayaking, Swimming, Singing in Choirs at Church and in the Community Languages Intermediate in Spanish Beginner in Japanese and French Skills Administrative, Customer Service, Data Entry, Event Coordination, Merchandising,  Networking,  Reporting, Scheduling, Travel Arrangements Additional Information Founding Executive Board member of Baxalta's Business Resource Group, Early Career Professionals. Leader of the Recruitment and Retention Workstream. Analyzed Data surrounding Demographics of Milennial Population at Baxalta. Lead the Leadership Spotlight series where we coordinated one hour slots with senior leaders to give our group members a chance to interact on a more intimate level with senior leadership. ","
STAFFING COORDINATOR
Professional Summary
An energetic staffing professional seeking challenging experiences in Talent Acquisition and Talent Management. Solid communication, interpersonal, and organizational skills. Experience in working with upper management and executives to coordinate meetings, travel arrangements and onboarding of new employees.
Skill Highlights
Event Coordination
Microsoft Word, Excel, Power Point, Outlook, SharePoint
BrassRing and Taleo Candidate tracking systems
Training and experience in Infovision II, Retail Link, and Spectra
databases; used to analyze sales numbers and performance, and create
progressive goals for upcoming months.
Professional Experience
07/2015 to Current
Staffing Coordinator Company Name － City , State
Partner with US Staffing Representatives by scheduling interviews for candidates located in the US and abroad.
Coordinated travel arrangements for domestic candidates while maintaining HR data through Taleo (BaxTalent) Systems.
Responsible for processing reports on a weekly basis within Taleo. Also responsible for Source of Hire and Candidate Slate reporting.
Formed relationships with hiring managers, administrative assistants, and staffing agencies to ensure a smooth and consistent scheduling outcome. Developed relationships with mid to upper level managers and executives.
Aid hiring managers within the Research and Development, Regulatory, Sales, Quality, IT, Manufacturing, Marketing, Legal, HR, and Finance areas.
Point of contact for all Candidate Travel Questions.
Processed invoices and special payment requests for traveling candidates and tracked the progress to completion.
Assisted with Onboarding of New Hires. Helped maintain data, processed Background checks and I9s. Processed Employee Referral and Hiring Bonus exceptions for Pay Roll.
Facilitated New Hire Orientation with Talent Management and Business HR colleagues. Ensured New Hires to Baxalta, now Shire had a pleasant, smooth, and informational orientation experience.
Aided with the onboarding of new employees to the staffing coordinator team by providing training on all of our processes.
Proactive in pursuing Networking and Business Acumen activities to further my knowledge and experience at Baxalta, now Shire and the healthcare industry.
Leader of a Workstream dedicated to creating a SharePoint for all information regarding Interview Coordination across multiple sites around North America.
04/2013 to 06/2015
Staffing Coordinator Company Name － City , State
Partner with US Medical Products and BioScience Staffing Representatives by scheduling interviews for candidates located in the US and abroad.
Coordinated travel arrangements for domestic candidates while maintaining HR data through BrassRing and Taleo (BaxTalent) Systems.
Formed relationships with hiring managers, administrative assistants, and staffing agencies to ensure a smooth and consistent scheduling outcome.
Developed relationships with mid to upper level managers and executives.
Aid hiring managers within the Research and Development, Regulatory, Sales, Quality, IT, Manufacturing, Marketing, Legal, HR, and Finance areas within the Medical Products and BioScience Businesses of Baxter Healthcare.
Developed a process used to process last minute travel requests from Staffing Representatives.
Processed invoices and special payment requests for traveling candidates and tracked the progress to completion.
Assisted with maintaining new hire paper work, data entry, and audits of their files to make sure all information has been provided for compliance purposes.
Facilitated New Hire Orientation with Staffing and Business HR colleagues. Ensured New Hires to Baxter had a pleasant, smooth, and informational orientation experience.
Aided with the onboarding of new employees to the staffing coordinator team by providing training on all of our processes.
Work with Excel to create reports for Staffing Representatives and Business HR in Medical Products and BioScience organizations to track Open Job Requisitions in BrassRing and Taleo (BaxTalent) systems.
Proactive in pursuing Networking and Business Acumen activities to further my knowledge and experience at Baxter and the healthcare industry.
06/2012 to 03/2013
Staffing Coordinator Contractor on Assignment at Baxter Healthcare Company Name － City , State
Partner with US Medical Products and BioScience recruiters by
scheduling interviews for candidates located in the US and abroad and
travel arrangements for domestic candidates while maintaining HR data
through BrassRing.
Formed relationships with hiring managers and administrative assistants to ensure a smooth and consistent scheduling outcome.Developed relationships with mid to upper level managers and executives.
Aid
hiring managers within the Research and Development, Regulatory, Sales,
Quality, and Marketing areas within the Medical Products and BioScience
Businesses of Baxter.
Processed invoices and special payment requests for traveling candidates and tracked the progress to completion.
Assisted
with maintaining new hire paper work, data entry, and audits of their
files to make sure all information has been provided for compliance
purposes.
Work with Excel to create reports for Directors of HR
in BioScience to aid in understanding the number of open positions the
recruiters were working to fill.
08/2007 to 04/2012
Department Supervisor Company Name － City , State
Supervisor of the Women's Accessories
department. Responsible for the merchandising and sales of the department.Also responsible for overseeing the on-boarding, training, and performance
of the new and current associates that work in the department.
Other department experiences were: Home
Department supervisor which included overseeing the commissioned sales
Window Department, Shoes Department, Children's Department, and Women's
Department.
Key carrying supervisor that was also tasked
with securing the store at night and opening the store in the morning and
managing the associates to open and close the store at the same time.  
Handled many customer service issues that
were resolved to the satisfaction of the customers involved.
Successfully completed the Manager in Training
program for Sales Managers and above.
Education and Training
May 2007
Bachelor of Arts : International Business John Brown University － City , State International Business
Community Service
Junior Achievement Company Program November 2013-May 2014
Volunteered to help mentor students at Round Lake High School in the
Company program for Junior Achievement. We were the first group of
Baxter Employees to work with this program through JA. Helped to answer
questions as students created a business that they launched to sell
products to their school and their community. Led several classes where
we had to go over specific information for creating their business plan
and operating their business per the guidelines that were set forth by
Junior Achievement.
Interests
Kayaking, Swimming, Singing in Choirs at Church and in the Community
Founding Executive Board member of Baxalta's Business Resource Group, Early Career Professionals. Leader of the Recruitment and Retention Workstream. Analyzed Data surrounding Demographics of Milennial Population at Baxalta. Lead the Leadership Spotlight series where we coordinated one hour slots with senior leaders to give our group members a chance to interact on a more intimate level with senior leadership.
",HEALTHCARE
10186968," CHILD FAMILY ADVOCATE Professional Profile Talented administrative professional with background in accounting and finance. Extensive knowledge of AR/AP, Microsoft Excel and Quick Books-software skills. Fearless Child Family Advocate comfortable taking a stand against threats to a child's safety or well-being. Works directly with government officials, children and families to find the best care possible for every child. Qualifications Attentive listener Sensitive Family maintenance Detail-oriented Excellent interpersonal skills Team player Staff development Relevant Experience Served many program participants who went on to earn high school diplomas or GEDs. Increased office organization by developing more efficient filing system and customer database protocols. Led support groups to help parents regain and improve their parent-child bond. Experience Child Family Advocate August 2013 to Current Company Name － City , State Collaborated with community members to educate the public regarding issues such as drug abuse prevention and traffic safety. Collaborated with community leaders, organizations and public agencies to promote the organizations community service programs. Maintained daily records of children's individual activities, behaviors, meals and naps. Created and implemented developmentally-appropriate curriculum that addressed all learning styles. Established a safe play environment for the children. Supervised children on field trips to local parks, fire stations and zoos. Directed all protective placement, case management, parent education and family reunification activities. Advised patients on community resources, made referrals and devised realistic treatment plans.Communicated with public social and welfare agencies to obtain and provide information. Customer Services Team Lead October 2010 to March 2013 Company Name － City , State Surpassed revenue goals in four consecutive quarters. Created training manuals targeted at resolving even the most difficult customer issues. Developed, implemented and monitored programs to maximize customer satisfaction. Interviewed, hired and trained new quality customer service representatives. Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction. Customer Service/Banking November 2007 to March 2009 Company Name － City , State Collected customer feedback and made process changes to exceed customer satisfaction goals. Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations. Opened new customer accounts, including checking, savings and lines of credit. Examined checks for identification and endorsement. Processed treasury, tax and loan payments. Administrative Assistant August 2007 to November 2007 Company Name － City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Dispersed incoming mail to correct recipients throughout the office. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Received and distributed faxes and mail in a timely manner. Call Center/Phone Representative/Collector August 2005 to November 2007 Company Name － City , State Computed accurate sales prices for purchase transactions. Eliminated outdated records by sending the records to be scanned. Identified and resolved system and account issues. Verified and logged in deadlines forresponding to daily inquiries. Education l Coursework in Organizational Behavior, Compensation, Labor Relations and Recruitment
l Continuing education in Human Services Greenville College
l Desktop publishing workshop － City , State Skills scheduling appointments AS 400, budgets call center Customer service financial, funds Labor Relations Leadership Sales ","
CHILD FAMILY ADVOCATE
Professional Profile
Talented administrative professional with background in accounting and finance. Extensive knowledge of AR/AP, Microsoft Excel and Quick Books-software skills. Fearless Child Family Advocate comfortable taking a stand against threats to a child's safety or well-being. Works directly with government officials, children and families to find the best care possible for every child.
Qualifications
Attentive listener
Sensitive
Family maintenance
Detail-oriented
Excellent interpersonal skills
Team player
Staff development
Relevant Experience
Served many program participants who went on to earn high school diplomas or GEDs.
Increased office organization by developing more efficient filing system and customer database protocols.
Led support groups to help parents regain and improve their parent-child bond.
Experience
Child Family Advocate August 2013 to Current Company Name － City , State
Collaborated with community members to educate the public regarding issues such as drug abuse prevention and traffic safety.
Collaborated with community leaders, organizations and public agencies to promote the organizations community service programs.
Maintained daily records of children's individual activities, behaviors, meals and naps.
Created and implemented developmentally-appropriate curriculum that addressed all learning styles.
Established a safe play environment for the children.
Supervised children on field trips to local parks, fire stations and zoos.
Directed all protective placement, case management, parent education and family reunification activities.
Advised patients on community resources, made referrals and devised realistic treatment plans.Communicated with public social and welfare agencies to obtain and provide information.
Customer Services Team Lead October 2010 to March 2013 Company Name － City , State
Surpassed revenue goals in four consecutive quarters.
Created training manuals targeted at resolving even the most difficult customer issues.
Developed, implemented and monitored programs to maximize customer satisfaction.
Interviewed, hired and trained new quality customer service representatives.
Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
Customer Service/Banking November 2007 to March 2009 Company Name － City , State
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations.
Opened new customer accounts, including checking, savings and lines of credit.
Examined checks for identification and endorsement.
Processed treasury, tax and loan payments.
Administrative Assistant August 2007 to November 2007 Company Name － City , State
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Dispersed incoming mail to correct recipients throughout the office.
Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
Received and distributed faxes and mail in a timely manner.
Call Center/Phone Representative/Collector August 2005 to November 2007 Company Name － City , State
Computed accurate sales prices for purchase transactions.
Eliminated outdated records by sending the records to be scanned.
Identified and resolved system and account issues.
Verified and logged in deadlines forresponding to daily inquiries.
Education
l Coursework in Organizational Behavior, Compensation, Labor Relations and Recruitment
l Continuing education in Human Services Greenville College
l Desktop publishing workshop － City , State
Skills
scheduling appointments
AS 400, budgets
call center
Customer service
financial, funds
Labor Relations
Leadership
Sales
",ADVOCATE
65456466," SALES ASSOCIATE Summary Reliable and punctual Sales Associate who possesses an excellent work ethic and more than fifteen
years in retail. Areas of expertise include inventory, cash management, and exceptional customer
service. Personable Customer Service Associate dedicated to providing the highest level of customer
service. Outgoing, and efficient with the capacity to multi-task.
High-achieving Sales Associate offering an extensive background in customer service, sales, client
relations and merchandising. Self-directed and self-motivated team player who also works well
independently. Accomplishments Consistently exceeded daily sales targets with an average of $1200 in sales
each day. Routinely helped as many as 200 customers each day in a high-volume
retail outlet. Received 5 ""exceeds expectations"" ratings on performance reviews. Skills Cash handling accuracy Strong communication skills
Organized Superb sales professional
Time management Flexible schedule
Detail-oriented Excellent multi-tasker Business Administration, Cash handling, Strong communication skills, customer satisfaction, customer service, Detail-oriented, direction, fashion, fast, leadership, listening, market, neat, Organizational, Psychology, purchasing, quality, retail, sales, phone, Time management Experience Sales Associate , 08/2018 to 03/2019 Company Name – City , State Consulted with long-term, new and prospective customers to understand needs and propose ideal merchandise. Accurately prepared cash deposits up to $6000 with zero discrepancies. Assisted in managing day-to-day business operations, including selling various retail products by explaining unique features and educating customers on proper application of products. Warehouse Associate , 05/2018 to 07/2018 Company Name – City , State Duties included transferring packages and boxes to transport vehicles. Sort packages according to designated areas. Cashier , 08/2017 to 05/2018 Company Name – City , State As a cashier my duties included assisting customers with final purchases and operate cash registers and credit/debit card transactions. Cashier , 06/2017 to 11/2017 Company Name – City , State As a Cashier my duties included cash handling, credit/debit card payments, assist customers by providing information, ensure a clean and orderly checkout area. Sales Associate , 07/2016 to 11/2016 Company Name – City , State Answered customers' questions and addressed problems and complaints
in person and via phone. Opened and closed the store, which included counting cash drawers and
making bank deposits. Helped customers select products that best fit their personal needs. Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the
company brand. Kept the showroom clean and maintained neat, orderly
product displays. Built customer confidence by actively listening to their concerns and giving
appropriate feedback. Balanced the needs of multiple customers simultaneously in a fast-paced
retail environment. Processed all sales transactions accurately and in a timely fashion. Sales Associate , 02/2014 to 07/2016 Company Name – City , State Processed all sales transactions accurately and in a timely fashion. Built and maintained effective relationships with peers and upper
management. Held each team member accountable for achieving brand and
performance goals. Offered direction and gave constructive feedback to motivate team
members. Communicated store policy violations to the leadership team in a timely
manner. Communicated information to customers about product quality, value
and style. Sales Associate , 10/2009 to 02/2014 Company Name – City , State Kept current on market and product trends to effectively answer customer
questions. Completed floor replenishment to guarantee size availability and promote
customer satisfaction. Built customer confidence by actively listening to their concerns and giving
appropriate feedback. Collaborated with customer service team members to give exceptional
service throughout the entire shopping and purchasing experience. Offered exceptional customer service to differentiate and promote the
company brand. Opened and closed the store, which included counting cash drawers and
making bank deposits. Kept the showroom clean and maintained neat, orderly product displays. Education and Training Bachelor of Science : Community Health , 1982 Oregon State University - City , State Coursework in Business and Management
Coursework in Business, Communications and Organizational Psychology
Continuing education in Business Administration and Hospitality Skills Cash handling accuracy Strong communication skills
Organized Superb sales professional
Time management Flexible schedule
Detail-oriented Excellent multi-tasker Business Administration, Cash handling, Strong communication skills, customer satisfaction, customer service, Detail-oriented, direction, fashion, fast, leadership, listening, market, neat, Organizational, Psychology, purchasing, quality, retail, sales, phone, Time management Work History Sales Associate , 08/2018 to 03/2019 Company Name – City , State Consulted with long-term, new and prospective customers to understand needs and propose ideal merchandise. Accurately prepared cash deposits up to $6000 with zero discrepancies. Assisted in managing day-to-day business operations, including selling various retail products by explaining unique features and educating customers on proper application of products. Warehouse Associate , 05/2018 to 07/2018 Company Name – City , State Duties included transferring packages and boxes to transport vehicles. Sort packages according to designated areas. Cashier , 08/2017 to 05/2018 Company Name – City , State As a cashier my duties included assisting customers with final purchases and operate cash registers and credit/debit card transactions. Cashier , 06/2017 to 11/2017 Company Name – City , State As a Cashier my duties included cash handling, credit/debit card payments, assist customers by providing information, ensure a clean and orderly checkout area. Sales Associate , 07/2016 to 11/2016 Company Name – City , State Answered customers' questions and addressed problems and complaints
in person and via phone. Opened and closed the store, which included counting cash drawers and
making bank deposits. Helped customers select products that best fit their personal needs. Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the
company brand. Kept the showroom clean and maintained neat, orderly
product displays. Built customer confidence by actively listening to their concerns and giving
appropriate feedback. Balanced the needs of multiple customers simultaneously in a fast-paced
retail environment. Processed all sales transactions accurately and in a timely fashion. Sales Associate , 02/2014 to 07/2016 Company Name – City , State Processed all sales transactions accurately and in a timely fashion. Built and maintained effective relationships with peers and upper
management. Held each team member accountable for achieving brand and
performance goals. Offered direction and gave constructive feedback to motivate team
members. Communicated store policy violations to the leadership team in a timely
manner. Communicated information to customers about product quality, value
and style. Sales Associate , 10/2009 to 02/2014 Company Name – City , State Kept current on market and product trends to effectively answer customer
questions. Completed floor replenishment to guarantee size availability and promote
customer satisfaction. Built customer confidence by actively listening to their concerns and giving
appropriate feedback. Collaborated with customer service team members to give exceptional
service throughout the entire shopping and purchasing experience. Offered exceptional customer service to differentiate and promote the
company brand. Opened and closed the store, which included counting cash drawers and
making bank deposits. Kept the showroom clean and maintained neat, orderly product displays. ","
SALES ASSOCIATE
Summary
Reliable and punctual Sales Associate who possesses an excellent work ethic and more than fifteen
years in retail. Areas of expertise include inventory, cash management, and exceptional customer
service. Personable Customer Service Associate dedicated to providing the highest level of customer
service. Outgoing, and efficient with the capacity to multi-task.
High-achieving Sales Associate offering an extensive background in customer service, sales, client
relations and merchandising. Self-directed and self-motivated team player who also works well
independently.
Accomplishments
Consistently exceeded daily sales targets with an average of $1200 in sales
each day.
Routinely helped as many as 200 customers each day in a high-volume
retail outlet.
Received 5 ""exceeds expectations"" ratings on performance reviews.
Skills
Cash handling accuracy Strong communication skills
Organized Superb sales professional
Time management Flexible schedule
Detail-oriented Excellent multi-tasker
Business Administration, Cash handling, Strong communication skills, customer satisfaction, customer service, Detail-oriented, direction, fashion, fast, leadership, listening, market, neat, Organizational, Psychology, purchasing, quality, retail, sales, phone, Time management
Experience
Sales Associate , 08/2018 to 03/2019 Company Name – City , State
Consulted with long-term, new and prospective customers to understand needs and propose ideal merchandise.
Accurately prepared cash deposits up to $6000 with zero discrepancies.
Assisted in managing day-to-day business operations, including selling various retail products by explaining unique features and educating customers on proper application of products.
Warehouse Associate , 05/2018 to 07/2018 Company Name – City , State Duties included transferring packages and boxes to transport vehicles. Sort packages according to designated areas.
Cashier , 08/2017 to 05/2018 Company Name – City , State As a cashier my duties included assisting customers with final purchases and operate cash registers and credit/debit card transactions.
Cashier , 06/2017 to 11/2017 Company Name – City , State As a Cashier my duties included cash handling, credit/debit card payments, assist customers by providing information, ensure a clean and orderly checkout area.
Sales Associate , 07/2016 to 11/2016 Company Name – City , State
Answered customers' questions and addressed problems and complaints
in person and via phone.
Opened and closed the store, which included counting cash drawers and
making bank deposits.
Helped customers select products that best fit their personal needs.
Educated customers on product and service offerings.
Offered exceptional customer service to differentiate and promote the
company brand.
Kept the showroom clean and maintained neat, orderly
product displays.
Built customer confidence by actively listening to their concerns and giving
appropriate feedback.
Balanced the needs of multiple customers simultaneously in a fast-paced
retail environment.
Processed all sales transactions accurately and in a timely fashion.
Sales Associate , 02/2014 to 07/2016 Company Name – City , State
Processed all sales transactions accurately and in a timely fashion.
Built and maintained effective relationships with peers and upper
management.
Held each team member accountable for achieving brand and
performance goals.
Offered direction and gave constructive feedback to motivate team
members.
Communicated store policy violations to the leadership team in a timely
manner.
Communicated information to customers about product quality, value
and style.
Sales Associate , 10/2009 to 02/2014 Company Name – City , State
Kept current on market and product trends to effectively answer customer
questions.
Completed floor replenishment to guarantee size availability and promote
customer satisfaction.
Built customer confidence by actively listening to their concerns and giving
appropriate feedback.
Collaborated with customer service team members to give exceptional
service throughout the entire shopping and purchasing experience.
Offered exceptional customer service to differentiate and promote the
company brand.
Opened and closed the store, which included counting cash drawers and
making bank deposits.
Kept the showroom clean and maintained neat, orderly product displays.
Education and Training
Bachelor of Science : Community Health , 1982 Oregon State University - City , State
Coursework in Business and Management
Coursework in Business, Communications and Organizational Psychology
Continuing education in Business Administration and Hospitality
Skills
Cash handling accuracy Strong communication skills
Organized Superb sales professional
Time management Flexible schedule
Detail-oriented Excellent multi-tasker
Business Administration, Cash handling, Strong communication skills, customer satisfaction, customer service, Detail-oriented, direction, fashion, fast, leadership, listening, market, neat, Organizational, Psychology, purchasing, quality, retail, sales, phone, Time management
Work History
Sales Associate , 08/2018 to 03/2019 Company Name – City , State
Consulted with long-term, new and prospective customers to understand needs and propose ideal merchandise.
Accurately prepared cash deposits up to $6000 with zero discrepancies.
Assisted in managing day-to-day business operations, including selling various retail products by explaining unique features and educating customers on proper application of products.
Warehouse Associate , 05/2018 to 07/2018 Company Name – City , State Duties included transferring packages and boxes to transport vehicles. Sort packages according to designated areas.
Cashier , 08/2017 to 05/2018 Company Name – City , State As a cashier my duties included assisting customers with final purchases and operate cash registers and credit/debit card transactions.
Cashier , 06/2017 to 11/2017 Company Name – City , State As a Cashier my duties included cash handling, credit/debit card payments, assist customers by providing information, ensure a clean and orderly checkout area.
Sales Associate , 07/2016 to 11/2016 Company Name – City , State
Answered customers' questions and addressed problems and complaints
in person and via phone.
Opened and closed the store, which included counting cash drawers and
making bank deposits.
Helped customers select products that best fit their personal needs.
Educated customers on product and service offerings.
Offered exceptional customer service to differentiate and promote the
company brand.
Kept the showroom clean and maintained neat, orderly
product displays.
Built customer confidence by actively listening to their concerns and giving
appropriate feedback.
Balanced the needs of multiple customers simultaneously in a fast-paced
retail environment.
Processed all sales transactions accurately and in a timely fashion.
Sales Associate , 02/2014 to 07/2016 Company Name – City , State
Processed all sales transactions accurately and in a timely fashion.
Built and maintained effective relationships with peers and upper
management.
Held each team member accountable for achieving brand and
performance goals.
Offered direction and gave constructive feedback to motivate team
members.
Communicated store policy violations to the leadership team in a timely
manner.
Communicated information to customers about product quality, value
and style.
Sales Associate , 10/2009 to 02/2014 Company Name – City , State
Kept current on market and product trends to effectively answer customer
questions.
Completed floor replenishment to guarantee size availability and promote
customer satisfaction.
Built customer confidence by actively listening to their concerns and giving
appropriate feedback.
Collaborated with customer service team members to give exceptional
service throughout the entire shopping and purchasing experience.
Offered exceptional customer service to differentiate and promote the
company brand.
Opened and closed the store, which included counting cash drawers and
making bank deposits.
Kept the showroom clean and maintained neat, orderly product displays.
",SALES
38750659," TEACHER Professional Summary An experienced human resource training professional with demonstrated success in developing, delivering and evaluating, corporate training programs, 2+ years of work with newly developed tools for rapid e-learning development. Special skills in online training for a variety of audiences. Recognized for alignment of training solutions with business goals, management of project and people, process improvement, needs analysis and training evaluation. Core Qualifications Microsoft Words Outlook Internet PowerPoint ADDIE MODEL Microsoft Office Adobe Photoshop Audacity Sound Booth Moodle AdobeCS5 Captivate Adobe Premier Flash Blackboard 9.1 PeopleSoft Experience Company Name January 2013 to January 2016 Teacher City , State Performed regular classroom instruction based on a departmentalized third grade curriculum. Maintained a classroom environment conducive to learning. Conducted conferences with parents Monitored and evaluated student progress Developed curriculum; prepared goals and objectives; created lesson plans. Company Name January 2009 to January 2013 Instructional Designer City , State Designed\ developed training programs and curriculum. Digital learning technology. ADDIE Model training specialist. Administration workforce morale training specialist. Company Name January 2007 to January 2009 Employment, Training & Development Manager City , State Worked in a virtual environment, created blended learning solutions that helped move Circuit City Stores to an enthusiasm for e-learning. Learned a complex product and created face-to-face sales training materials on this product, delivering within a very short deadline. Recognized for the quality of the training material. Designed and implemented human resource and digital training programs for 350 employees. Using collaborative software, designed Web-based experiences for practicing and perfecting job skills. Company Name January 2000 to January 2007 Human Resource Generalist City , State Implement effective HR policies to ensure all practices are in compliance with labor and employment regulations.. Administered new employee orientation training. Increased employee retention above 90% by rigorously maintaining a positive work environment. Developed user friendly application forms and questionnaires to be used by the organization during staff recruiting and interviewing. Created a website with an embedded database and functionality to enable online recruitment for organization and reducing recruitment cost by 20%. Conducted several seminars for hospital employees to update them on employee benefits options. Company Name January 2003 to January 2005 Academic Advisor City , State Operations administrator. Student transcript/records review. Dynamic knowledge base of outstanding communication skills: report/proposal writing and person-to-person. Company Name January 2000 to January 2003 Fourth Grade Teacher City , State Lesson planning. Communication with parents, administration and colleagues. Student assessment. Company Name January 1998 to January 2000 Fourth Grade Teacher City , State Lesson planning. Communication with parents, administration& colleagues. Student assessment. Company Name January 1991 to September 2000 Human Resource Specialist City , State Invited 20 motivational speakers and industry experts to give lectures and speeches to employees on new industry standards and how to build confidence and morale in the workplace. Updated 100+ employee records and job assignment daily. Conducted several seminars  for insurance employees to update them on employee benefit options. Arbitrate labor dispute in collaboration with the legal department. Education Walden University Diploma Instructional Design City , State Instructional Design Texas A&M University Master's Degree : Education City , State Education Texas A&M University Master's Degree : Training & Development City , State Training & Development Excelsior College Bachelor of Science : Liberal Arts City , State Liberal Arts University of the Virgin Islands Bachelor of Science : Business Management City , State Professional Affiliations American Society for Training and Development (ASTD) Association for Educational Communications and Technology (AECT) International Reading Association (IRA) National Academic Advising Association National Education Association (NEA) Skills Adobe Photoshop, Adobe Premier, Benefits, communication skills, conferences, Curriculum Development, Flash, Human Resource, instruction, Lesson planning, lesson plans, materials, Microsoft Office, office, Outlook, PowerPoint, Microsoft Words, needs assessment, PeopleSoft, progress, proposal writing, quality, sales training, Sound, supervisor, training material, training programs ","
TEACHER
Professional Summary
An experienced human resource training professional with demonstrated success in developing, delivering and evaluating, corporate training programs, 2+ years of work with newly developed tools for rapid e-learning development. Special skills in online training for a variety of audiences. Recognized for alignment of training solutions with business goals, management of project and people, process improvement, needs analysis and training evaluation.
Core Qualifications
Microsoft Words
Outlook
Internet
PowerPoint
ADDIE MODEL
Microsoft Office
Adobe Photoshop
Audacity Sound Booth
Moodle
AdobeCS5
Captivate
Adobe Premier
Flash
Blackboard 9.1
PeopleSoft
Experience
Company Name January 2013 to January 2016 Teacher City , State
Performed regular classroom instruction based on a departmentalized third grade curriculum.
Maintained a classroom environment conducive to learning.
Conducted conferences with parents Monitored and evaluated student progress Developed curriculum; prepared goals and objectives; created lesson plans.
Company Name January 2009 to January 2013 Instructional Designer City , State
Designed\ developed training programs and curriculum.
Digital learning technology.
ADDIE Model training specialist.
Administration workforce morale training specialist.
Company Name January 2007 to January 2009 Employment, Training & Development Manager City , State
Worked in a virtual environment, created blended learning solutions that helped move Circuit City Stores to an enthusiasm for e-learning.
Learned a complex product and created face-to-face sales training materials on this product, delivering within a very short deadline.
Recognized for the quality of the training material.
Designed and implemented human resource and digital training programs for 350 employees.
Using collaborative software, designed Web-based experiences for practicing and perfecting job skills.
Company Name January 2000 to January 2007 Human Resource Generalist City , State
Implement effective HR policies to ensure all practices are in compliance with labor and employment regulations..
Administered new employee orientation training.
Increased employee retention above 90% by rigorously maintaining a positive work environment.
Developed user friendly application forms and questionnaires to be used by the organization during staff recruiting and interviewing.
Created a website with an embedded database and functionality to enable online recruitment for organization and reducing recruitment cost by 20%.
Conducted several seminars for hospital employees to update them on employee benefits options.
Company Name January 2003 to January 2005 Academic Advisor City , State
Operations administrator.
Student transcript/records review.
Dynamic knowledge base of outstanding communication skills: report/proposal writing and person-to-person.
Company Name January 2000 to January 2003 Fourth Grade Teacher City , State
Lesson planning.
Communication with parents, administration and colleagues.
Student assessment.
Company Name January 1998 to January 2000 Fourth Grade Teacher City , State
Lesson planning.
Communication with parents, administration& colleagues.
Student assessment.
Company Name January 1991 to September 2000 Human Resource Specialist City , State
Invited 20 motivational speakers and industry experts to give lectures and speeches to employees on new industry standards and how to build confidence and morale in the workplace.
Updated 100+ employee records and job assignment daily.
Conducted several seminars  for insurance employees to update them on employee benefit options.
Arbitrate labor dispute in collaboration with the legal department.
Education
Walden University Diploma Instructional Design City , State Instructional Design
Texas A&M University Master's Degree : Education City , State Education
Texas A&M University Master's Degree : Training & Development City , State Training & Development
Excelsior College Bachelor of Science : Liberal Arts City , State Liberal Arts
University of the Virgin Islands Bachelor of Science : Business Management City , State
Professional Affiliations
American Society for Training and Development (ASTD) Association for Educational Communications and Technology (AECT) International Reading Association (IRA) National Academic Advising Association National Education Association (NEA)
Skills
Adobe Photoshop, Adobe Premier, Benefits, communication skills, conferences, Curriculum Development, Flash, Human Resource, instruction, Lesson planning, lesson plans, materials, Microsoft Office, office, Outlook, PowerPoint, Microsoft Words, needs assessment, PeopleSoft, progress, proposal writing, quality, sales training, Sound, supervisor, training material, training programs
",TEACHER
18795567," SENIOR INDUSTRIAL DESIGNER Professional Summary I am pleased to submit my resume for Product Designer with Skip Hop Inc. Given my background in Industrial Design and additional experience in consulting, I feel I am in a great position to make as significant contributions to Skip Hop Inc. Throughout my entire career, I have demonstrated consistent success applying aptitudes as a leader and pioneer to achieve high-reaching standards and goals. Please consider the following highlights from my resume: 20+ years working providing industrial design guidance in new product development projects for high-profile clientele. Possesses an extensive repertoire of problem solving skills, technical tools, and software. Proven commitment to continuous professional development as demonstrated through having achieved a post-graduate degree and a professional certification. Attached: Resume Jordan C. Wu, MID Senior-Level Industrial Designer & Consultant A top-performing Senior-Level Industrial Designer and Consultant credited with devising dynamic product designs for high profile corporations from ground up. Possesses an extensive repertoire of technical tools, and software, and research skills to facilitate successful design engagements for major consumer brand names. Highly adept in fostering and cultivating impactful business relationships with an innate ability to propose innovative, value-added solutions to clients. Multilingual and highly adept in fast-pace, results-oriented environment. Core Qualifications Industrial Design Strategic Planning & Analysis Front-end UX Research Design for Manufacturing DFM 3D Design, Modeling & CAD Graphic & Web Design 3D Printing Project Management New Product Development Collaboration Product Design Problem Resolving skills Solidworks, Rhino 3D, Abode Creative Suite - Illustrator, Photoshop, Geomagic Freeform Plus, Microsoft Office Suites - Word, Power Point and Excel, HTML, CSS, and Wordpress. Experience Senior Industrial Designer Jan 1998 to Current Company Name - City , State Led conception, form/function/fit design, DFM ( e.g. for injection molding) and engineering endeavors for products, such as consumer products, packaging design, iPhone cases/accessories, electronic handheld devices, Internet-of-Thing (IoT). Collaborated with production engineers in the U.S., China, and Korea. Clientele includes Johnson & Johnson, Unilever, L'Oreal, Clinique, Avon, and L Brands. Played an integral role in the successful launches of Victoria's Secret Victoria and Ed Hardy Skulls perfume lines. Proactively established GD& T engineering design standards for all design detail presentations. Continuously hones expertise in SolidWorks, 3D printing, Adobe Creative Suite, Keyshot rendering, and Rhino 3D. Developed successful product launch campaigns using websites built on HTML, CSS, and Wordpress. FutureDash, Principal Design Consultant Jan 2011 to Jan 2013 City , State Planned and executed direction of Energybuddy, a home energy monitor for green energy hi-tech startup. Devised conceptualization, detail form language development, electro-mechanic design, moldflow simulation, color/material study, product graphics, packaging design, and presentation, effectively managing product development from design to pilot manufacturing in just 3 months, launched at 2012 CES in Las Vegas. Front-End Research Consultant Jan 2004 to Jan 2007 Company Name - City Successfully identified latent user needs for product development through ethnographic observation, focus group, and interviews. Creatively generating scenario and business model for new products/services. Extensive projects included research for NeoVideo Portable Digital HDTV, Digital Home Network scenario planning, IPTV usability research, a Digital Picture Frames usability study and digital display trend survey. Possesses an additional 5+ years professional experience as an Industrial Designer. Education Master of Industrial Design, M.I.D Pratt Institute - City , State Certified New Product Development Professional, NPDP, Product Development and Management Association Professional Affiliations IDEA award, Industrial Designers Society of America (IDSA) - desktop PC/Worktool system design Languages Chinese - Fluent, Japanese - Limited Working Proficiency Skills 3D, 3D Design, Adobe Creative Suite, Photoshop, CAD, Chinese, color, CSS, Clientele, direction, engineering design, focus, graphics, Graphic, UX, HTML, Illustrator, Japanese, managing, mechanic, Excel, Microsoft Office Suites, Power Point, Word, Modeling, Network, New Product Development, packaging design, presentations, Product Design, product development, Product Development and Management, Project Management, rendering, Research, simulation, SolidWorks, Strategic Planning & Analysis, trend, Web Design, websites Additional Information Awards & Honors
US design patent for designing Network Bridge Access Server. (Patent No.: D370470) ","
SENIOR INDUSTRIAL DESIGNER
Professional Summary
I am pleased to submit my resume for Product Designer with Skip Hop Inc. Given my background in Industrial Design and additional experience in consulting, I feel I am in a great position to make as significant contributions to Skip Hop Inc. Throughout my entire career, I have demonstrated consistent success applying aptitudes as a leader and pioneer to achieve high-reaching standards and goals. Please consider the following highlights from my resume: 20+ years working providing industrial design guidance in new product development projects for high-profile clientele. Possesses an extensive repertoire of problem solving skills, technical tools, and software. Proven commitment to continuous professional development as demonstrated through having achieved a post-graduate degree and a professional certification. Attached: Resume Jordan C. Wu, MID Senior-Level Industrial Designer & Consultant A top-performing Senior-Level Industrial Designer and Consultant credited with devising dynamic product designs for high profile corporations from ground up. Possesses an extensive repertoire of technical tools, and software, and research skills to facilitate successful design engagements for major consumer brand names. Highly adept in fostering and cultivating impactful business relationships with an innate ability to propose innovative, value-added solutions to clients. Multilingual and highly adept in fast-pace, results-oriented environment.
Core Qualifications
Industrial Design
Strategic Planning & Analysis
Front-end UX Research
Design for Manufacturing DFM
3D Design, Modeling & CAD
Graphic & Web Design
3D Printing
Project Management
New Product Development
Collaboration
Product Design
Problem Resolving skills Solidworks, Rhino 3D, Abode Creative Suite - Illustrator, Photoshop, Geomagic Freeform Plus, Microsoft Office Suites - Word, Power Point and Excel, HTML, CSS, and Wordpress.
Experience
Senior Industrial Designer Jan 1998 to Current Company Name - City , State
Led conception, form/function/fit design, DFM ( e.g.
for injection molding) and engineering endeavors for products, such as consumer products, packaging design, iPhone cases/accessories, electronic handheld devices, Internet-of-Thing (IoT).
Collaborated with production engineers in the U.S., China, and Korea.
Clientele includes Johnson & Johnson, Unilever, L'Oreal, Clinique, Avon, and L Brands.
Played an integral role in the successful launches of Victoria's Secret Victoria and Ed Hardy Skulls perfume lines.
Proactively established GD& T engineering design standards for all design detail presentations.
Continuously hones expertise in SolidWorks, 3D printing, Adobe Creative Suite, Keyshot rendering, and Rhino 3D.
Developed successful product launch campaigns using websites built on HTML, CSS, and Wordpress.
FutureDash, Principal Design Consultant Jan 2011 to Jan 2013 City , State
Planned and executed direction of Energybuddy, a home energy monitor for green energy hi-tech startup.
Devised conceptualization, detail form language development, electro-mechanic design, moldflow simulation, color/material study, product graphics, packaging design, and presentation, effectively managing product development from design to pilot manufacturing in just 3 months, launched at 2012 CES in Las Vegas.
Front-End Research Consultant Jan 2004 to Jan 2007 Company Name - City
Successfully identified latent user needs for product development through ethnographic observation, focus group, and interviews.
Creatively generating scenario and business model for new products/services.
Extensive projects included research for NeoVideo Portable Digital HDTV, Digital Home Network scenario planning, IPTV usability research, a Digital Picture Frames usability study and digital display trend survey.
Possesses an additional 5+ years professional experience as an Industrial Designer.
Education
Master of Industrial Design, M.I.D Pratt Institute - City , State
Certified New Product Development Professional, NPDP, Product Development and Management Association
Professional Affiliations
IDEA award, Industrial Designers Society of America (IDSA) - desktop PC/Worktool system design
Languages
Chinese - Fluent, Japanese - Limited Working Proficiency
Skills
3D, 3D Design, Adobe Creative Suite, Photoshop, CAD, Chinese, color, CSS, Clientele, direction, engineering design, focus, graphics, Graphic, UX, HTML, Illustrator, Japanese, managing, mechanic, Excel, Microsoft Office Suites, Power Point, Word, Modeling, Network, New Product Development, packaging design, presentations, Product Design, product development, Product Development and Management, Project Management, rendering, Research, simulation, SolidWorks, Strategic Planning & Analysis, trend, Web Design, websites
Additional Information
Awards & Honors
US design patent for designing Network Bridge Access Server. (Patent No.: D370470)
",DESIGNER
10751444," PRODUCT DESIGNER Professional Summary 4-5 years engineering experience and 1-2 years working experience. Able to work independently and under pressure, detail oriented, excellent problem solver, Innovator. Efficient Mechanical Engineer leveraging a strong technical background in bringing products from the laboratory to mass-manufacturing. Mechanical Engineer with [Number] + years of training in varied industries, including manufacturing and high-tech environments. Creative manufacturing engineer. Lead team member on process redesign for [Describe product] . Design engineer who has worked on [Number] new products, including the [Product name] recognized for industry excellence. Skills CAD Complex problem solving Stress analysis training Component functions and testing requirements Technical direction and product strategies Works well in diverse team environment Strong decision maker Engine components, pumps, and fuel systems knowledgeFEA toolsAutoCAD proficientTeam leadershipManufacturing systems integrationManufacturing systems integration Work History Product designer 10/2014 to Current Company Name – City ,
State The team wants to develop a portable, easily shipped, cost effective hardware that can send and receive digital content directly from satellites. Personally involve with prototype designing and 3D modeling. Cooperating with a startup called Outernet (https://www.outernet.is/en/), a for-profit media company that already has two satellites covering North America, Europe, and the Middle East and has recently started broadcasting free Internet content. Assisting drafters in developing the structural design of products using drafting tools or computer-assisted design (CAD) or drafting equipment and software. Completing project mechanical design while providing technical solutions feedback. product design 09/2014 to Current Company Name – City ,
State Two engineers and designers to collaborate together to create new innovative wearable pieces for a fashion show competition. Will access new Makerspce, which includes a 3D printer, will be given a $500 budget to create their wearable piece. RESEARCH EcoPRT Research Assistant 01/2014 to 05/2014 Company Name – City ,
State The goal is to develop an economical, automated transit system. It will focus on the hands on design and development of a small manned autonomous vehicle. www.ecoprt.com). The key in the design is to understand the impact weight has on the overall cost and performance, and the incorporation of automated control. Aspects of the development will possibly include product design 01/2014 to 05/2014 Company Name – City ,
State VOLUNTEER The purpose of this project is to design and fabricate a cable management system for a public-access electric EXPERIENCE vehicle charging station. This system will dispense and retract 20 feet of cable for operation and provide secured storage for the cable when not in use. The prototype will be subjected to the following constraints Team member 10/2013 to 04/2014 Company Name – City ,
State Attending scheduled control and mechanical teams' training classes. EXPERIENCE · Learned shop safety, vehicle glider equations, drive cycle modeling, and Simulation. Learned the powertrain architecture and components of the 2013 Chevrolet Malibu. Learned vehicle dynamics. And practiced model simulation by using MATLAB Simulink. Mechanical Engineering Components design project (material design. material design 10/2013 to 04/2014 Company Name – City ,
State Designed fillet welds connections and bolts for the plate girder, which holds the pipe with horizontal and vertical force loads. Calculated the related shear or bending stresses for the welds and bolts to determine the right materials and sizes of welds (thickness) and bolts. Eddy Current DYNO Research Assistant 09/2013 to 05/2014 Company Name – City ,
State Built the engine stander for our engine and Eddy current dynamometer. Currently installing the Eddy current dynamometer with graduate students. Future possibility of experimenting with torque, horsepower, RPM, EGR (Exhaust Gas Recirculation) and temperature measurements of the Kubota Diesel Engine after installation. Possibility of learning the engine tuning. Research Assistant 06/2013 to 08/2013 Company Name – City ,
State Graphed sketches and figures for professor's Thermodynamics eBook. Learned how to use Smartdraw. Performed literature reviews on ongoing research topics and eBook materials. Added video links and real-world images to the eBook. Program Assistant 05/2013 to 06/2013 Company Name – City ,
State Assisting Dr. Eischen, the director of the Hangzhou Engineering Study Abroad Program at Zhejiang University, during his program this coming summer. Helping with tasks such as translating, program activities, running errands, classes, transportation, and culture immersion. 2323 04/2013 to 10/2013 Company Name – City ,
State Designed Airplane Landing Gear by modeling with a mass-spring-damper SDOF system and designing the spring k and damper C that limits the given amplitude. Part 2 wew 10/2012 to 04/2013 Company Name – City ,
State Utilized MATLAB for statistical analysis of an elastic band rocket. Learned how to make experimental designs, statistical processes, statistics simulations, and graphical displays of data on computer workstations. Used statistical methods including point and interval estimation of population parameters and curve and surface fitting (regression analysis). Graphic Communications Project (3D design. rer 10/2012 to 04/2013 Company Name – City ,
State Utilized SolidWorks to design a tape floss container. Developed the ability to use SolidWorks within the context of a concurrent design process to understand how everyday objects are designed and created. Emphasis placed on decision-making processes involving creating geometry and the development of modeling strategies that incorporate the intentions of the designer. re 02/2009 to 04/2009 Company Name – City ,
State Visited construction sites with senior engineers. Kept record of site investigations. Dealt with paperwork with senior engineers and answered phone calls. Helped install residential wiring in new construction sites. Investigated electrical problems and developed the ability to read electrical diagrams and wire electrical panels. Education Master of science : Mechanical engineering Robotic & Manufacture Current Columbia University in the City of New York
- City ,
State Sep -2015 Dec Mechanical engineering Robotic & Manufacture Coursework in Advanced Mechanical Engineering Coursework in Drafting, Computer-Aided Design (CAD) and Computer-Aided Manufacturing (CAM) Bachelor of science : Mechanical Engineering 1 2010 North Carolina State University, Raleigh (NCSU)
- City ,
State GPA: Magna Cum Laude GPA: 3.5 GPA: 3.63/4.0 Mechanical Engineering Magna Cum Laude GPA: 3.5 GPA: 3.63/4.0 North Carolina State University
- GPA: Magna Cum Laude Magna Cum Laude Accomplishments Listed in the dean's list for three semesters during Junior and Senior Year · Chosen to be on the cover of NC State freshman admissions booklet · In the process of receiving the Professional Development Certificate · NCSU Chinese basketball team player. Math and physics club member · Control and Mechanical Team member of NCSU EcoCAR2 · Took the global training class at NC State University · CUSA member (Chinese undergraduate student association). Skills 3D, 3D modeling, AutoCAD, broadcasting, budget, C, cable, Chinese, com, hardware, content, controller, data analysis, Dec, decision-making, designing, product design, English, fashion, focus, Fortran, frame, Graphic, Lathe, Linux, director, Maple, materials, MATLAB, mechanical, Mechanical Engineering, access, Mill, modeling, navigation, printer, processes, profit, speaking, Python, Quantitative analysis, reading, read, research, safety, Simulation, sketching, SolidWorks, statistical analysis, Statistics, phone, translating, transportation, video, Welding, wiring, written ","
PRODUCT DESIGNER
Professional Summary
4-5 years engineering experience and 1-2 years working experience. Able to work independently and under pressure, detail oriented, excellent problem solver, Innovator. Efficient Mechanical Engineer leveraging a strong technical background in bringing products from the laboratory to mass-manufacturing. Mechanical Engineer with [Number] + years of training in varied industries, including manufacturing and high-tech environments. Creative manufacturing engineer. Lead team member on process redesign for [Describe product] . Design engineer who has worked on [Number] new products, including the [Product name] recognized for industry excellence.
Skills
CAD
Complex problem solving
Stress analysis training
Component functions and testing requirements
Technical direction and product strategies
Works well in diverse team environment
Strong decision maker
Engine components, pumps, and fuel systems knowledgeFEA toolsAutoCAD proficientTeam leadershipManufacturing systems integrationManufacturing systems integration
Work History
Product designer 10/2014 to Current Company Name – City ,
State
The team wants to develop a portable, easily shipped, cost effective hardware that can send and receive digital content directly from satellites.
Personally involve with prototype designing and 3D modeling.
Cooperating with a startup called Outernet (https://www.outernet.is/en/), a for-profit media company that already has two satellites covering North America, Europe, and the Middle East and has recently started broadcasting free Internet content.
Assisting drafters in developing the structural design of products using drafting tools or computer-assisted design (CAD) or drafting equipment and software.
Completing project mechanical design while providing technical solutions feedback.
product design 09/2014 to Current Company Name – City ,
State
Two engineers and designers to collaborate together to create new innovative wearable pieces for a fashion show competition.
Will access new Makerspce, which includes a 3D printer, will be given a $500 budget to create their wearable piece.
RESEARCH EcoPRT Research Assistant 01/2014 to 05/2014 Company Name – City ,
State
The goal is to develop an economical, automated transit system.
It will focus on the hands on design and development of a small manned autonomous vehicle.
www.ecoprt.com).
The key in the design is to understand the impact weight has on the overall cost and performance, and the incorporation of automated control.
Aspects of the development will possibly include
product design 01/2014 to 05/2014 Company Name – City ,
State
VOLUNTEER The purpose of this project is to design and fabricate a cable management system for a public-access electric EXPERIENCE vehicle charging station.
This system will dispense and retract 20 feet of cable for operation and provide secured storage for the cable when not in use.
The prototype will be subjected to the following constraints
Team member 10/2013 to 04/2014 Company Name – City ,
State
Attending scheduled control and mechanical teams' training classes.
material design 10/2013 to 04/2014 Company Name – City ,
State
Designed fillet welds connections and bolts for the plate girder, which holds the pipe with horizontal and vertical force loads.
Calculated the related shear or bending stresses for the welds and bolts to determine the right materials and sizes of welds (thickness) and bolts.
Eddy Current DYNO Research Assistant 09/2013 to 05/2014 Company Name – City ,
State
Built the engine stander for our engine and Eddy current dynamometer.
Currently installing the Eddy current dynamometer with graduate students.
Future possibility of experimenting with torque, horsepower, RPM, EGR (Exhaust Gas Recirculation) and temperature measurements of the Kubota Diesel Engine after installation.
Possibility of learning the engine tuning.
Research Assistant 06/2013 to 08/2013 Company Name – City ,
State
Graphed sketches and figures for professor's Thermodynamics eBook.
Learned how to use Smartdraw.
Performed literature reviews on ongoing research topics and eBook materials.
Added video links and real-world images to the eBook.
Program Assistant 05/2013 to 06/2013 Company Name – City ,
State
Assisting Dr.
Eischen, the director of the Hangzhou Engineering Study Abroad Program at Zhejiang University, during his program this coming summer.
Helping with tasks such as translating, program activities, running errands, classes, transportation, and culture immersion.
2323 04/2013 to 10/2013 Company Name – City ,
State
Designed Airplane Landing Gear by modeling with a mass-spring-damper SDOF system and designing the spring k and damper C that limits the given amplitude.
Part 2
wew 10/2012 to 04/2013 Company Name – City ,
State
Utilized MATLAB for statistical analysis of an elastic band rocket.
Learned how to make experimental designs, statistical processes, statistics simulations, and graphical displays of data on computer workstations.
Used statistical methods including point and interval estimation of population parameters and curve and surface fitting (regression analysis).
Graphic Communications Project (3D design.
rer 10/2012 to 04/2013 Company Name – City ,
State
Utilized SolidWorks to design a tape floss container.
Developed the ability to use SolidWorks within the context of a concurrent design process to understand how everyday objects are designed and created.
Emphasis placed on decision-making processes involving creating geometry and the development of modeling strategies that incorporate the intentions of the designer.
re 02/2009 to 04/2009 Company Name – City ,
State
Visited construction sites with senior engineers.
Kept record of site investigations.
Dealt with paperwork with senior engineers and answered phone calls.
Helped install residential wiring in new construction sites.
Investigated electrical problems and developed the ability to read electrical diagrams and wire electrical panels.
Education
Master of science : Mechanical engineering Robotic & Manufacture Current Columbia University in the City of New York
- City ,
State
Sep -2015 Dec Mechanical engineering Robotic & Manufacture
Coursework in Advanced Mechanical Engineering
Coursework in Drafting, Computer-Aided Design (CAD) and Computer-Aided Manufacturing (CAM)
Bachelor of science : Mechanical Engineering 1 2010 North Carolina State University, Raleigh (NCSU)
- City ,
State GPA: Magna Cum Laude GPA: 3.5 GPA: 3.63/4.0 Mechanical Engineering Magna Cum Laude GPA: 3.5 GPA: 3.63/4.0
North Carolina State University
- GPA: Magna Cum Laude Magna Cum Laude
Accomplishments
Listed in the dean's list for three semesters during Junior and Senior Year · Chosen to be on the cover of NC State freshman admissions booklet · In the process of receiving the Professional Development Certificate · NCSU Chinese basketball team player.
Math and physics club member · Control and Mechanical Team member of NCSU EcoCAR2 · Took the global training class at NC State University · CUSA member (Chinese undergraduate student association).
",DESIGNER
56520872," LICENSED HEALTHCARE COMMUNICATOR Summary To obtain a stable and growth-oriented position which will allow me to promote the profession of nursing by training and developing current and future nurses. Experience 10/2016 to Current Licensed Healthcare Communicator Company Name － City , State Representing clients on a variety of projects via inbound/outbound telecommunication which includes:. Providing drug product information. Identify adverse events and product complaints as outlined by client guidelines. Provide patient education on prescribed treatment regimen. Provide patient support to patients enrolled in Patient Support Programs. Assist in training new employees, including presenting educational material, quality monitoring, and coaching and feedback. 02/2016 to 10/2016 RN - OR Company Name － City , State Maintain a safe and sterile environment for the patient in the operating room. Anticipate the needs of the surgical staff Monitor clients' conditions; reporting changes to Clinical or Client Services Manager. Locate and obtain necessary equipment and supplies for various surgical procedures. Accurately record and document patient information in regards to operative procedure and specimens. Re-stock operating rooms, picking and putting out future cases. Act as preceptor to new orientees. 12/2015 to 02/2016 RN Supervisor Company Name － City , State Delegate and oversee care tasks to certified nurse aides. Perform assigned duties, including administration of medication, wound care, treatments and procedures. Monitor clients' conditions; reporting changes to the supervising physician. Follow up with, execute and properly document doctors' orders. Perform admission assessments and discharge planning as appropriate. 06/2015 to 12/2015 Field RN Company Name － City , State Home visits to clients in designated geographic territories. Perform assigned duties, including administration of medication, wound care, treatments and procedures. Monitor clients' conditions; reporting changes to Clinical or Client Services Manager. Follow up with, execute and properly document doctors' orders. Perform client assessments as necessary. Case management and coordination. 09/2014 to 05/2015 RN Company Name － City , State Maintain a safe and sterile environment for the patient in the operating room. Anticipate the needs of the surgical staff Monitor clients' conditions; reporting changes to Clinical or Client Services Manager. Locate and obtain necessary equipment and supplies for various surgical procedures. Accurately record and document patient information in regards to operative procedure and specimens. Act as evening shift charge when needed, keeping cases running smoothly, closing the operating rooms, re-stocking rooms, picking and putting out future cases. 01/2014 to 08/2014 Billing Supervisor Company Name － City , State Analyze clinical information and obtain authorization for procedures and chemotherapy from insurance companies as required. Collaborate with physicians to select appropriate medication alternatives when patient is denied coverage of current medication. Consult with patients to determine current insurance coverage and guidelines. Supervise staff of three billing employees and oversee activities of the billing department. Collaborate with practice manager on policy and procedure as it pertains to billing department. Attend departmental and educational meetings as required. 04/2013 to 11/2013 Staff Nurse/Evening Shift Charge Nurse Company Name － City , State Maintain a safe and sterile environment for the patient in the operating room. Anticipate the needs of the surgical staff Monitor clients' conditions; reporting changes to Clinical or Client Services Manager. Locate and obtain necessary equipment and supplies for various surgical procedures. Accurately record and document patient information in regards to operative procedure and specimens. Act as evening shift charge, keeping cases running smoothly, closing the operating rooms, re-stocking rooms, picking and putting out future cases. 06/2012 to 03/2013 RN Case Manager Company Name － City , State Review authorization requests to determine medical necessity and appropriateness using criteria such as Milliman and Quest. Perform concurrent review on inpatient stays to determine continued need for acute care. Perform on-site review of patient charts to determine patient status and possible discharge needs. Communicate with the medical director to determine need for denial of days or services deemed medically inappropriate. 10/2007 to 06/2012 Staff Nurse Company Name － City , State Maintain a safe and sterile environment for the patient in the operating room. Anticipate the needs of the surgical staff Monitor clients' conditions; reporting changes to Clinical or Client Services Manager. Locate and obtain necessary equipment and supplies for various surgical procedures. Accurately record and document patient information in regards to operative procedure and specimens. Act as preceptor to new orientees. Education and Training 4/2018 Master's Degree : Nursing, Nurse Educator Herzing University Nursing, Nurse Educator 4/2014 Bachelor's Degree : Nursing Salem International University Nursing Magna Cum Laude 7/2007 Nursing Diploma : Certifications Reading Hospital School of Nursing Certifications 2/2016 BLS CNOR Activities and Honors American Nurses Association, 6/2016 - present
*AORN, 2008 - 2012 Skills acute care, billing, Case management, charts, chemotherapy, closing, coaching, Client, clients, discharge planning, insurance, director, meetings, presenting, quality, Quest, reporting, supervising, telecommunication, wound care ","
LICENSED HEALTHCARE COMMUNICATOR
Summary
To obtain a stable and growth-oriented position which will allow me to promote the profession of nursing by training and developing current and future nurses.
Experience
10/2016 to Current
Licensed Healthcare Communicator Company Name － City , State
Representing clients on a variety of projects via inbound/outbound telecommunication which includes:.
Providing drug product information.
Identify adverse events and product complaints as outlined by client guidelines.
Provide patient education on prescribed treatment regimen.
Provide patient support to patients enrolled in Patient Support Programs.
Assist in training new employees, including presenting educational material, quality monitoring, and coaching and feedback.
02/2016 to 10/2016
RN - OR Company Name － City , State
Maintain a safe and sterile environment for the patient in the operating room.
Anticipate the needs of the surgical staff Monitor clients' conditions; reporting changes to Clinical or Client Services Manager.
Locate and obtain necessary equipment and supplies for various surgical procedures.
Accurately record and document patient information in regards to operative procedure and specimens.
Re-stock operating rooms, picking and putting out future cases.
Act as preceptor to new orientees.
12/2015 to 02/2016
RN Supervisor Company Name － City , State
Delegate and oversee care tasks to certified nurse aides.
Perform assigned duties, including administration of medication, wound care, treatments and procedures.
Monitor clients' conditions; reporting changes to the supervising physician.
Follow up with, execute and properly document doctors' orders.
Perform admission assessments and discharge planning as appropriate.
06/2015 to 12/2015
Field RN Company Name － City , State
Home visits to clients in designated geographic territories.
Perform assigned duties, including administration of medication, wound care, treatments and procedures.
Monitor clients' conditions; reporting changes to Clinical or Client Services Manager.
Follow up with, execute and properly document doctors' orders.
Perform client assessments as necessary.
Case management and coordination.
09/2014 to 05/2015
RN Company Name － City , State
Maintain a safe and sterile environment for the patient in the operating room.
Anticipate the needs of the surgical staff Monitor clients' conditions; reporting changes to Clinical or Client Services Manager.
Locate and obtain necessary equipment and supplies for various surgical procedures.
Accurately record and document patient information in regards to operative procedure and specimens.
Act as evening shift charge when needed, keeping cases running smoothly, closing the operating rooms, re-stocking rooms, picking and putting out future cases.
01/2014 to 08/2014
Billing Supervisor Company Name － City , State
Analyze clinical information and obtain authorization for procedures and chemotherapy from insurance companies as required.
Collaborate with physicians to select appropriate medication alternatives when patient is denied coverage of current medication.
Consult with patients to determine current insurance coverage and guidelines.
Supervise staff of three billing employees and oversee activities of the billing department.
Collaborate with practice manager on policy and procedure as it pertains to billing department.
Attend departmental and educational meetings as required.
04/2013 to 11/2013
Staff Nurse/Evening Shift Charge Nurse Company Name － City , State
Maintain a safe and sterile environment for the patient in the operating room.
Anticipate the needs of the surgical staff Monitor clients' conditions; reporting changes to Clinical or Client Services Manager.
Locate and obtain necessary equipment and supplies for various surgical procedures.
Accurately record and document patient information in regards to operative procedure and specimens.
Act as evening shift charge, keeping cases running smoothly, closing the operating rooms, re-stocking rooms, picking and putting out future cases.
06/2012 to 03/2013
RN Case Manager Company Name － City , State
Review authorization requests to determine medical necessity and appropriateness using criteria such as Milliman and Quest.
Perform concurrent review on inpatient stays to determine continued need for acute care.
Perform on-site review of patient charts to determine patient status and possible discharge needs.
Communicate with the medical director to determine need for denial of days or services deemed medically inappropriate.
10/2007 to 06/2012
Staff Nurse Company Name － City , State
Maintain a safe and sterile environment for the patient in the operating room.
Anticipate the needs of the surgical staff Monitor clients' conditions; reporting changes to Clinical or Client Services Manager.
Locate and obtain necessary equipment and supplies for various surgical procedures.
Accurately record and document patient information in regards to operative procedure and specimens.
Bachelor's Degree : Nursing Salem International University Nursing Magna Cum Laude
7/2007
Nursing Diploma : Certifications Reading Hospital School of Nursing Certifications
2/2016
BLS CNOR
Activities and Honors
American Nurses Association, 6/2016 - present
*AORN, 2008 - 2012
Skills
acute care, billing, Case management, charts, chemotherapy, closing, coaching, Client, clients, discharge planning, insurance, director, meetings, presenting, quality, Quest, reporting, supervising, telecommunication, wound care
",HEALTHCARE
36868767," ADMIN OPERATING ROOM ADMINISTRATIVE COORDINATOR Career Overview Self-motivated individual with over 10 years' experience in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary. Customer focused with diverse industry experience including insurance, non-profit and retail. Skill Highlights Microsoft Office Suite (Word, PowerPoint, and Excel), PeopleSoft, ADP Payroll. Core Accomplishments Multitasking Demonstrated proficiency in telephone, e-mail, fax and front-desk reception within high-volume environment. Professional Experience 11/2007 to Current Admin Operating Room Administrative Coordinator Company Name － City , State Schedule and maintain the main operating room and surgical day care schedules for physician. Comfortable in interacting with all levels of the organization and public. Able to make decisions independently and quickly with minimal escalations. Successful adjusting to stressful conditions. Consistently maintains a courteous, helpful, and professional manner with all interactions with all customers. Train new hires ensuring ability to efficiently perform assigned tasks without supervision. Multi-task effectively from scheduling surgical cases to the Dynamic Schedule and ordering specimens. Maintain high levels of all departmental policies and procedures Joint Commission: Accreditation Health Care and Certification (J.C.A.H.O) and the Health Insurance Portability. 09/2015 to 05/2016 Mental Health Counselor - Intern Company Name － City , State Managed 10-15 clients with diverse ethnics, religious, and socioeconomic groups of people; and assisted clients with living and working in their community. Assisted clients with severe mental illnesses and their families in accessing community services, maintaining housing, and being active in their recovery. Taught and educated clients on social skill building, how to manage stress and anxiety, independence, and empowers clients to use autonomy in mental health recovery. Acted as client advocate and coordinated required services and resolve crises. Maintained 90% productivity of billable services on a daily basis. 01/2013 to 05/2013 Healthcare Worker Assistant - Intern Company Name － City , State Conducted intake and assessment of families and determined the appropriate services needed. Counseled individuals in personal, academic, financial and career concerns. Responsible for providing direct care services to families eligible for Emergency Assistance and supported them as they worked towards a goal of self-sufficiency. Made appropriate referrals for on-going services (DCF, DPH for Families, DMH, DTA, etc.) Actively participated and engaged families in Activities of Daily Living (ADL). 05/2010 to 04/2015 Operating Room Surgical Scheduler Company Name － City , State Reviewed insurance and financial information with patients. Ensured timely and accurate distribution of daily surgery schedules. Schedule patients' surgical appointments and maintain up-to-date confidential of patient files. Trained and mentored new employees. Maintained high levels of all departmental policies and procedures, J.C.A.H.O. and the Health Insurance Portability and Accountability Act (H.I.P.A.A.). 07/2002 to 07/2010 Dietary Assistant Company Name － City , State Maintained established standards of sanitation, safety and food preparation. Supervised a staff of 7 assigned duties and adherence to company policies, procedures and guidelines. Ensured temperature goals are met prior to steam table transfer and maintained throughout meal service. Followed infection control guidelines for sanitizing equipment and cleaning the preparation room. Ensured equipment and work area are sanitized and maintained. Continued. Education December 2016 MASTER OF SCIENCE DEGREE : Mental Health Counseling & Crime Justice Suffolk University － City , State Mental Health Counseling & Crime Justice May 2013 BACHELOR OF SCIENCE DEGREE : Psychology Suffolk University － City , State Psychology May 2013 BACHELOR OF ARTS DEGREE : Sociology Health Medicine and Body Suffolk University － City , State Sociology Health Medicine and Body May 2009 Bunker Hill Community College － City , State Criminal Justice & Psychology ASSOCIATE OF ARTS AND SCIENCE DEGREE Criminal Justice & Psychology Languages Fluent in French & Creole Additional Information Honors & Affiliations Alpha Phi Sigma, inducted 2013 Alpha Kappa Delta, inducted 2013 The Eastern Middlesex Opioid Task Force The Massachusetts Child Psychiatry Access Project (MCPAP) Available for Relocation Skills academic, ADP Payroll, C, client, clients, financial, Fluent in French, infection control, Insurance, mental health, Excel, Microsoft Office Suite, PowerPoint, Word, PeopleSoft, policies, safety, scheduling, supervision, surgery ","
ADMIN OPERATING ROOM ADMINISTRATIVE COORDINATOR
Career Overview
Self-motivated individual with over 10 years' experience in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary. Customer focused with diverse industry experience including insurance, non-profit and retail.
Skill Highlights
Microsoft Office Suite (Word, PowerPoint, and Excel), PeopleSoft, ADP Payroll.
Core Accomplishments
Multitasking
Demonstrated proficiency in telephone, e-mail, fax and front-desk reception within high-volume environment.
Professional Experience
11/2007 to Current
Admin Operating Room Administrative Coordinator Company Name － City , State
Schedule and maintain the main operating room and surgical day care schedules for physician.
Comfortable in interacting with all levels of the organization and public.
Able to make decisions independently and quickly with minimal escalations.
Successful adjusting to stressful conditions.
Consistently maintains a courteous, helpful, and professional manner with all interactions with all customers.
Train new hires ensuring ability to efficiently perform assigned tasks without supervision.
Multi-task effectively from scheduling surgical cases to the Dynamic Schedule and ordering specimens.
Maintain high levels of all departmental policies and procedures Joint Commission: Accreditation Health Care and Certification (J.C.A.H.O) and the Health Insurance Portability.
09/2015 to 05/2016
Mental Health Counselor - Intern Company Name － City , State
Managed 10-15 clients with diverse ethnics, religious, and socioeconomic groups of people; and assisted clients with living and working in their community.
Assisted clients with severe mental illnesses and their families in accessing community services, maintaining housing, and being active in their recovery.
Taught and educated clients on social skill building, how to manage stress and anxiety, independence, and empowers clients to use autonomy in mental health recovery.
Acted as client advocate and coordinated required services and resolve crises.
Maintained 90% productivity of billable services on a daily basis.
01/2013 to 05/2013
Healthcare Worker Assistant - Intern Company Name － City , State
Conducted intake and assessment of families and determined the appropriate services needed.
Counseled individuals in personal, academic, financial and career concerns.
Responsible for providing direct care services to families eligible for Emergency Assistance and supported them as they worked towards a goal of self-sufficiency.
Made appropriate referrals for on-going services (DCF, DPH for Families, DMH, DTA, etc.) Actively participated and engaged families in Activities of Daily Living (ADL).
05/2010 to 04/2015
Operating Room Surgical Scheduler Company Name － City , State
Reviewed insurance and financial information with patients.
Ensured timely and accurate distribution of daily surgery schedules.
Schedule patients' surgical appointments and maintain up-to-date confidential of patient files.
Trained and mentored new employees.
Maintained high levels of all departmental policies and procedures, J.C.A.H.O.
and the Health Insurance Portability and Accountability Act (H.I.P.A.A.).
07/2002 to 07/2010
Dietary Assistant Company Name － City , State
Maintained established standards of sanitation, safety and food preparation.
Supervised a staff of 7 assigned duties and adherence to company policies, procedures and guidelines.
Ensured temperature goals are met prior to steam table transfer and maintained throughout meal service.
Followed infection control guidelines for sanitizing equipment and cleaning the preparation room.
Ensured equipment and work area are sanitized and maintained.
Continued.
Education
December 2016
MASTER OF SCIENCE DEGREE : Mental Health Counseling & Crime Justice Suffolk University － City , State Mental Health Counseling & Crime Justice
May 2013
BACHELOR OF SCIENCE DEGREE : Psychology Suffolk University － City , State Psychology
May 2013
BACHELOR OF ARTS DEGREE : Sociology Health Medicine and Body Suffolk University － City , State Sociology Health Medicine and Body
May 2009
Bunker Hill Community College － City , State
Criminal Justice & Psychology ASSOCIATE OF ARTS AND SCIENCE DEGREE Criminal Justice & Psychology
Languages
Fluent in French & Creole
Additional Information
Honors & Affiliations Alpha Phi Sigma, inducted 2013 Alpha Kappa Delta, inducted 2013 The Eastern Middlesex Opioid Task Force The Massachusetts Child Psychiatry Access Project (MCPAP) Available for Relocation
Skills
academic, ADP Payroll, C, client, clients, financial, Fluent in French, infection control, Insurance, mental health, Excel, Microsoft Office Suite, PowerPoint, Word, PeopleSoft, policies, safety, scheduling, supervision, surgery
",HEALTHCARE
19796840," INFORMATION TECHNOLOGY AUDITOR Skills PeopleSoft HCM 8.8/9.x, PeopleSoft Financials 8.8/9.x, PeopleTools 8.51/ 8.54, SQL Developer, MS Office, Visio, MS Project, Dell Stat 5.6/5.7, SQL Developer, Application Designer, Putty, SharePoint, HP Application Lifecycle Management, Oracle Enterprise Manager, STAT Admin, TOAD, Service Now, Remedy, Heat, Oracle E-Business, Asset Suite 8. Experience 10/2016 to Current Information Technology Auditor Company Name － City , State Participate in the annual risk assessment and audit planning process covering IT, financial, operational, and contract areas. Assist with IT audits and reviews including user access, database and service configurations, security, and policy and procedural compliance. Perform IT project pre and post audit assessments. Participate in external cyber related audits and assessments. Assist with IT portion of annual assessment of internal controls over financial reporting (Sarbanes Oxley - SOX). Includes risk assessment, control walkthroughs, control testing, remediation assistance, report of results to IT management and other management, and collaboration with our external financial IT auditors. Consult on IT matters within non-IT focused audits and reviews performed internal audit. Assist and consult with IT management on upgrades, implementations, and action plans resulting from various audits and assessments. Assists and provides support to others auditing the Association as needed. Train and educate members of the internal audit team and other personnel on IT audit methods and emerging IT risks. Coordinates work of internal auditors when assigned to assist with special/complex audits. Adhere to company policies, programs and procedures as well as Critical Infrastructure Protection (CIP), Western Electricity Coordinating Council (WECC), Federal Energy Regulatory Commission (FERC), North American Electric Reliability Corporation (NERC), and Midwest Reliability Organization (MRO) standards and Equal Employment Opportunity (EEO) laws and regulations. 04/2015 to 10/2016 PeopleSoft Security Administrator III Company Name － City , State Work closely with the internal and external audit department to provide reports and documentation for compliance. Perform user access recertification, operational audits, quarterly performance assessments for Segregation of Duty /SOX controls by compiling and distributing monthly and quarterly user access reports. Provide functional expertise and guidance to developers for technical solutions in modules of PeopleSoft Core Financials, and other applications. Provision user security for PeopleSoft Financials. Ensure that appropriate roles, permission lists, and row level security exists for all functional areas. Create new business process flows and functional designs for Enterprise Learning Management requirements. Work with the business owners, data owners, end users, and external auditors on fit gap analysis and remediation for process requirements, improvements, and recommend best practice solutions. Determine the risks associated with the access and highlight any risks to management. Obtain report approval from business units and data owners of financial systems for review and user access validation. Perform data migrations across multiple environments using Dell Stat 5.6/5.7. Streamline and close the gaps of the employee onboarding and termination process. Analyze, monitor, and troubleshoot business processes of systems that interface with PeopleSoft Financials. Create, analyze and monitor access including creation, deletion and modification of access. Coordinate and manage application release processes with various teams. Interact with different teams of project managers, developers, quality engineers, peers, and other team members from integration teams. 07/2014 to 04/2015 Sr. Application Systems Analyst Company Name － City , State Worked with business owner to gather and document business requirements and business processes. Created and configured Work centers, Dashboards, and Interaction Hubs for HCM,and Financials using PeopleSoft 9.2 PeopleTools framework. Provisioned user security and functional support for PeopleSoft HR, PS Financials, PS Campus Solutions, and Workday HCM. Ensure that appropriate roles, permission lists, and row level security exist for all functional areas. Mapped security parameters for PeopleSoft 9.1 to 9.2 upgrade. Worked with third party vendors to implement solution. Created and maintained documentation of application support and technical environments. Performed data cleanup and validation of security roles and permission lists. Performed user security role recertification to ensure SOX and Data Privacy assessments. Prepared applications for Identity Access Management. Identified and resolved application issues effectively and in a timely manner. Provided advanced technical application support and troubleshooting. Performed service request changes and assigned work accurately and efficiently. Supported remote users using Citrix Remote Desktop, Microsoft Lyncs. 10/2007 to 07/2014 Sr. ERP Security Analyst/Team Lead/Project Lead Company Name － City , State As a team lead, was responsible for implementation, troubleshooting, cybersecurity assessments, PeopleSoft user security reviews and security support, user system access review, and upgrades for PeopleSoft HRMS, PeopleSoft Financial systems, and Workday HCM. Ensure that appropriate roles, permission lists, and row level security exists for all functional areas. Responsible for working with stakeholder to gather requirements to bridge the gap between US Oncology (USON) and McKesson Specialty Health for the merger. Worked with stakeholders to perform comprehensive requirements gathering for onboarding new oncology clinics into the McKesson network. Gathered the requirements and implemented the change to transfer USON corporate employees to McKesson's PeopleSoft HCM. Managed application project initiatives, procurement, and change management; this included impacts to business applications, processes and supplier management day-to-day planning, audit schedules, risk management, compliance, and ensuring the team met its required level of service for production. Responsible for coordinating with IT support teams on major incident management issues using ITIL best practices. Performed business processes creation, analysis, and re-engineering. Provided specialized training on application functionality. Investigated and resolved IT issues and complaints from end users, business owners, and stakeholders. Supported and maintained other applications such as IKnowMed EHR. Managed and performed change management of security initiatives and business process changes for PeopleSoft HRMS, PeopleSoft Financials including Grants, and Workday HCM. On boarded new oncology practices; worked with the clients to perform fit/gap analysis to integrate the practices into the McKesson network. PeopleSoft functions included the creation, and modification of the roles and permission lists, updates to row level security, processes, and query security. Responsible for the creation, modification and terminations security of users for iKnowMed EHR, PeopleSoft, Oracle, Siebel, and additional medical systems. Served as a core team member for the EIB uploads, implementation and integration of security and business processes for Workday HCM, Payroll, Time Tracking Absence Management and Compensation Modules. Provided both technical and functional support for PeopleSoft Financials, PeopleSoft HR, and Workday HCM. Actively provided PeopleSoft security subject matter expertise to the internal audit team to assist in evaluating the adequacy and effectiveness of application controls monitored annually. Maintained security documentation including migration requests, security component and object standards and definitions, and weekly status reports. Created and maintained security admission procedures for each application. Managed and generated weekly security reports for security incidents in the Heat incident handling tool to reduce the number of security issues and defects and enhance application controls and monitoring. Developed and distributed quarterly security audit reports for the business owners' review and signoff. Worked with the business owners to identify risk, define business processes, and reduce granting excessive access to users. Coordinated business owner process approvals and authorization for requisition approvals, invoice approvals, employee time approvals, and user provisioning. Participated in change management meetings to add value through perspective and awareness of impacts to operational changes proposed. Contributed ideas for building efficiency within the department and business units. 04/2007 to 10/2007 Manager Company Name － City , State Managed and assisted in development of major incident management procedures to be followed by IT staff in resolving network related issues. Served a key role in the Remedy implementation project; this included the installation and creation of data structure requirements and value data population in the new Remedy incident handling tool. Created a Change Management strategy and established reinforcement mechanisms and celebration of success. Developed and maintained a network infrastructure that met all service level requirements and provided additional capacity for growth. Applied a structured ITIL major incident management and change management approach and methodology. Identified potential people-side risks and anticipated points of resistance; developed specific plans to mitigate or address the concerns. Provided the documentation, tracking of potential gaps and risks, and status of mitigation steps to reduce these risks. Conducted readiness assessments, evaluated results and presented findings. Developed a set of actionable and targeted change management plans - including communication plan, sponsor roadmap, coaching plan, training plan and resistance management plan. Supported the execution of plans by employee-facing managers, business leaders, and stakeholders. Conducted active and visible coaching to change sponsors' executive leaders. Created and managed systems metrics to track adoption, utilization and proficiency of individual changes. Identified resistance and performance gaps, and worked to develop and implement corrective actions. 03/2006 to 04/2007 Lead Client Security Analyst Company Name － City , State Served as the liaison between the business and IT departments supporting global accounts for companies located all over the world. Worked with developers to implement changes in production. Led a team of five employees including first level support located in Gurgaon, India to provide production security issue resolution. Met with business team to determine requirements and define new process flows for new teams. Gathered requirements for newly created teams and determined which business applications/environments were necessary for proper job performance. Developed and enforced policy regarding mandatory security procedures. Documented functional/training procedures and implement changes to security procedures. Instituted security policies as dictated by business needs. Regularly met with internal and external auditors to perform security walkthroughs and assisted in documenting test plans and mitigating findings. Ensured SOX/SAS70 audit compliance by performing monthly/quarterly user audits. Developed and maintained documentation for audit compliance. Performed Business Impact Analysis and Cost/Benefit Analysis for potential tools, applications, hardware, and system solutions. Chaired weekly meetings to address various client issues. Worked with stakeholders to identify and moderate risks. Created new roles, maintained segregation of duties and ensured appropriate access levels for applications maintained across product/business lines. Structured roles/permissions according to design specifications and user specifications. Managed Siebel queues to disseminate, track, and evaluate security requests received by Client Security. Implemented modifications to request processes. Participated in functional testing. Implemented and tested changes to online request processes. 05/2002 to 03/2006 Sr. Technical Analyst Company Name － City , State Coordinated with analysts/programmers to evaluate, modify, test, debug, and maintain applications. Performed parallel testing and functional testing during PeopleSoft upgrades. Administered PeopleSoft security to create, modify, and delete the security of users. Diagnosed and resolved software issues and defects. Accurately interpreted and fulfilled customer requirements to achieve customer satisfaction. Provided third level end user support. Worked with network and application support team to resolve technical issues. Created and maintained support roles and permissions lists based on functional specifications and security requirement requests. Identified and managed problems, determined root cause, and initiated corrective action and risk mitigation where applicable. Provided support for AS/400 Mainframe, E-Procurement, PeopleSoft, VPN connectivity, Blackberry, and other applications. Documented new/existing functional processes and procedures, as well as created knowledgebase articles related to previously undocumented resolutions. Worked on business process re-engineering initiatives. Established and maintained cooperative working relationships and an effective system of communication within the organization. Developed training and technical documentation and performed end user training. Facilitated weekly continuous improvement meetings with business users to identify enhancement requests and production support issues. Participated in weekly production support meetings with IT. Maintained issue and development task list documentation and status reporting on issues and enhancement requests of business users. 02/2000 to 09/2001 Systems Infrastructure Analyst Company Name － City , State 10/1999 to 02/2000 Technology Service Consultant Company Name － City , State Education and Training B.B.A : Management Information Systems University of Houston Management Information Systems 2010 Certified Information Systems Auditor (CISA) Certification - 1085531
*Legacy MCSE, CCNA, and Novell certified
*Delta Sigma Pi Business Fraternity
*Agrium Women's Leadership Group Skills Streamline, approach, AS/400, audit reports, auditing, business owner, business process, business processes, business process re-engineering, CCNA, Change Management, CISA, Citrix, coaching, hardware, continuous improvement, Council, Client, clients, customer satisfaction, database, Dell, documentation, E-Business, Financials, Financials 8.8, Financial, financial reporting, functional, Grants, HP, Hubs, HR, Information Systems, internal audit, IT management, IT support, ITIL, Leadership, team lead, Mainframe, meetings, Access, MCSE, MS Office, MS Project, SharePoint, migration, Enterprise, network, Novell, Oncology, Oracle Enterprise Manager, Oracle, Developer, Payroll, PeopleSoft HRMS, PeopleSoft, PeopleSoft 9.1, PeopleSoft 9.2, PeopleTools, PeopleTools 8.51, personnel, policies, processes, Procurement, quality, re-engineering, reporting, requirement, requirements gathering, risk assessment, risk management, Sarbanes Oxley, SAS, Siebel, Sigma, SQL, strategy, Structured, supplier management, user support, user training, technical documentation, TOAD, troubleshoot, troubleshooting, upgrades, upgrade, validation, VPN, Visio, articles ","
INFORMATION TECHNOLOGY AUDITOR
Skills
PeopleSoft HCM 8.8/9.x, PeopleSoft Financials 8.8/9.x, PeopleTools 8.51/ 8.54, SQL Developer, MS Office, Visio, MS Project, Dell Stat 5.6/5.7, SQL Developer, Application Designer, Putty, SharePoint, HP Application Lifecycle Management, Oracle Enterprise Manager, STAT Admin, TOAD, Service Now, Remedy, Heat, Oracle E-Business, Asset Suite 8.
Experience
10/2016 to Current
Information Technology Auditor Company Name － City , State
Participate in the annual risk assessment and audit planning process covering IT, financial, operational, and contract areas.
Assist with IT audits and reviews including user access, database and service configurations, security, and policy and procedural compliance.
Perform IT project pre and post audit assessments.
Participate in external cyber related audits and assessments.
Assist with IT portion of annual assessment of internal controls over financial reporting (Sarbanes Oxley - SOX).
Includes risk assessment, control walkthroughs, control testing, remediation assistance, report of results to IT management and other management, and collaboration with our external financial IT auditors.
Consult on IT matters within non-IT focused audits and reviews performed internal audit.
Assist and consult with IT management on upgrades, implementations, and action plans resulting from various audits and assessments.
Assists and provides support to others auditing the Association as needed.
Train and educate members of the internal audit team and other personnel on IT audit methods and emerging IT risks.
Coordinates work of internal auditors when assigned to assist with special/complex audits.
Adhere to company policies, programs and procedures as well as Critical Infrastructure Protection (CIP), Western Electricity Coordinating Council (WECC), Federal Energy Regulatory Commission (FERC), North American Electric Reliability Corporation (NERC), and Midwest Reliability Organization (MRO) standards and Equal Employment Opportunity (EEO) laws and regulations.
04/2015 to 10/2016
PeopleSoft Security Administrator III Company Name － City , State
Work closely with the internal and external audit department to provide reports and documentation for compliance.
Perform user access recertification, operational audits, quarterly performance assessments for Segregation of Duty /SOX controls by compiling and distributing monthly and quarterly user access reports.
Provide functional expertise and guidance to developers for technical solutions in modules of PeopleSoft Core Financials, and other applications.
Provision user security for PeopleSoft Financials.
Ensure that appropriate roles, permission lists, and row level security exists for all functional areas.
Create new business process flows and functional designs for Enterprise Learning Management requirements.
Work with the business owners, data owners, end users, and external auditors on fit gap analysis and remediation for process requirements, improvements, and recommend best practice solutions.
Determine the risks associated with the access and highlight any risks to management.
Obtain report approval from business units and data owners of financial systems for review and user access validation.
Perform data migrations across multiple environments using Dell Stat 5.6/5.7.
Streamline and close the gaps of the employee onboarding and termination process.
Analyze, monitor, and troubleshoot business processes of systems that interface with PeopleSoft Financials.
Create, analyze and monitor access including creation, deletion and modification of access.
Coordinate and manage application release processes with various teams.
Interact with different teams of project managers, developers, quality engineers, peers, and other team members from integration teams.
07/2014 to 04/2015
Sr. Application Systems Analyst Company Name － City , State
Worked with business owner to gather and document business requirements and business processes.
Created and configured Work centers, Dashboards, and Interaction Hubs for HCM,and Financials using PeopleSoft 9.2 PeopleTools framework.
Provisioned user security and functional support for PeopleSoft HR, PS Financials, PS Campus Solutions, and Workday HCM.
Ensure that appropriate roles, permission lists, and row level security exist for all functional areas.
Mapped security parameters for PeopleSoft 9.1 to 9.2 upgrade.
Worked with third party vendors to implement solution.
Created and maintained documentation of application support and technical environments.
Performed data cleanup and validation of security roles and permission lists.
Performed user security role recertification to ensure SOX and Data Privacy assessments.
Prepared applications for Identity Access Management.
Identified and resolved application issues effectively and in a timely manner.
Provided advanced technical application support and troubleshooting.
Performed service request changes and assigned work accurately and efficiently.
Supported remote users using Citrix Remote Desktop, Microsoft Lyncs.
10/2007 to 07/2014
Sr. ERP Security Analyst/Team Lead/Project Lead Company Name － City , State
As a team lead, was responsible for implementation, troubleshooting, cybersecurity assessments, PeopleSoft user security reviews and security support, user system access review, and upgrades for PeopleSoft HRMS, PeopleSoft Financial systems, and Workday HCM.
Ensure that appropriate roles, permission lists, and row level security exists for all functional areas.
Responsible for working with stakeholder to gather requirements to bridge the gap between US Oncology (USON) and McKesson Specialty Health for the merger.
Worked with stakeholders to perform comprehensive requirements gathering for onboarding new oncology clinics into the McKesson network.
Gathered the requirements and implemented the change to transfer USON corporate employees to McKesson's PeopleSoft HCM.
Managed application project initiatives, procurement, and change management; this included impacts to business applications, processes and supplier management day-to-day planning, audit schedules, risk management, compliance, and ensuring the team met its required level of service for production.
Responsible for coordinating with IT support teams on major incident management issues using ITIL best practices.
Performed business processes creation, analysis, and re-engineering.
Provided specialized training on application functionality.
Investigated and resolved IT issues and complaints from end users, business owners, and stakeholders.
Supported and maintained other applications such as IKnowMed EHR.
Managed and performed change management of security initiatives and business process changes for PeopleSoft HRMS, PeopleSoft Financials including Grants, and Workday HCM.
On boarded new oncology practices; worked with the clients to perform fit/gap analysis to integrate the practices into the McKesson network.
PeopleSoft functions included the creation, and modification of the roles and permission lists, updates to row level security, processes, and query security.
Responsible for the creation, modification and terminations security of users for iKnowMed EHR, PeopleSoft, Oracle, Siebel, and additional medical systems.
Served as a core team member for the EIB uploads, implementation and integration of security and business processes for Workday HCM, Payroll, Time Tracking Absence Management and Compensation Modules.
Provided both technical and functional support for PeopleSoft Financials, PeopleSoft HR, and Workday HCM.
Actively provided PeopleSoft security subject matter expertise to the internal audit team to assist in evaluating the adequacy and effectiveness of application controls monitored annually.
Maintained security documentation including migration requests, security component and object standards and definitions, and weekly status reports.
Created and maintained security admission procedures for each application.
Managed and generated weekly security reports for security incidents in the Heat incident handling tool to reduce the number of security issues and defects and enhance application controls and monitoring.
Developed and distributed quarterly security audit reports for the business owners' review and signoff.
Worked with the business owners to identify risk, define business processes, and reduce granting excessive access to users.
Coordinated business owner process approvals and authorization for requisition approvals, invoice approvals, employee time approvals, and user provisioning.
Participated in change management meetings to add value through perspective and awareness of impacts to operational changes proposed.
Contributed ideas for building efficiency within the department and business units.
04/2007 to 10/2007
Manager Company Name － City , State
Managed and assisted in development of major incident management procedures to be followed by IT staff in resolving network related issues.
Served a key role in the Remedy implementation project; this included the installation and creation of data structure requirements and value data population in the new Remedy incident handling tool.
Created a Change Management strategy and established reinforcement mechanisms and celebration of success.
Developed and maintained a network infrastructure that met all service level requirements and provided additional capacity for growth.
Applied a structured ITIL major incident management and change management approach and methodology.
Identified potential people-side risks and anticipated points of resistance; developed specific plans to mitigate or address the concerns.
Provided the documentation, tracking of potential gaps and risks, and status of mitigation steps to reduce these risks.
Conducted readiness assessments, evaluated results and presented findings.
Developed a set of actionable and targeted change management plans - including communication plan, sponsor roadmap, coaching plan, training plan and resistance management plan.
Supported the execution of plans by employee-facing managers, business leaders, and stakeholders.
Conducted active and visible coaching to change sponsors' executive leaders.
Created and managed systems metrics to track adoption, utilization and proficiency of individual changes.
Identified resistance and performance gaps, and worked to develop and implement corrective actions.
03/2006 to 04/2007
Lead Client Security Analyst Company Name － City , State
Served as the liaison between the business and IT departments supporting global accounts for companies located all over the world.
Worked with developers to implement changes in production.
Led a team of five employees including first level support located in Gurgaon, India to provide production security issue resolution.
Met with business team to determine requirements and define new process flows for new teams.
Gathered requirements for newly created teams and determined which business applications/environments were necessary for proper job performance.
Developed and enforced policy regarding mandatory security procedures.
Documented functional/training procedures and implement changes to security procedures.
Instituted security policies as dictated by business needs.
Regularly met with internal and external auditors to perform security walkthroughs and assisted in documenting test plans and mitigating findings.
Ensured SOX/SAS70 audit compliance by performing monthly/quarterly user audits.
Developed and maintained documentation for audit compliance.
Performed Business Impact Analysis and Cost/Benefit Analysis for potential tools, applications, hardware, and system solutions.
Chaired weekly meetings to address various client issues.
Worked with stakeholders to identify and moderate risks.
Created new roles, maintained segregation of duties and ensured appropriate access levels for applications maintained across product/business lines.
Structured roles/permissions according to design specifications and user specifications.
Managed Siebel queues to disseminate, track, and evaluate security requests received by Client Security.
Implemented modifications to request processes.
Participated in functional testing.
Implemented and tested changes to online request processes.
05/2002 to 03/2006
Sr. Technical Analyst Company Name － City , State
Coordinated with analysts/programmers to evaluate, modify, test, debug, and maintain applications.
Performed parallel testing and functional testing during PeopleSoft upgrades.
Administered PeopleSoft security to create, modify, and delete the security of users.
Diagnosed and resolved software issues and defects.
Accurately interpreted and fulfilled customer requirements to achieve customer satisfaction.
Provided third level end user support.
Worked with network and application support team to resolve technical issues.
Created and maintained support roles and permissions lists based on functional specifications and security requirement requests.
Identified and managed problems, determined root cause, and initiated corrective action and risk mitigation where applicable.
Provided support for AS/400 Mainframe, E-Procurement, PeopleSoft, VPN connectivity, Blackberry, and other applications.
Documented new/existing functional processes and procedures, as well as created knowledgebase articles related to previously undocumented resolutions.
Worked on business process re-engineering initiatives.
Established and maintained cooperative working relationships and an effective system of communication within the organization.
Developed training and technical documentation and performed end user training.
Facilitated weekly continuous improvement meetings with business users to identify enhancement requests and production support issues.
Participated in weekly production support meetings with IT.
Maintained issue and development task list documentation and status reporting on issues and enhancement requests of business users.
02/2000 to 09/2001
Systems Infrastructure Analyst Company Name － City , State
10/1999 to 02/2000
Technology Service Consultant Company Name － City , State
Education and Training
B.B.A : Management Information Systems University of Houston Management Information Systems
2010
Certified Information Systems Auditor (CISA) Certification
- 1085531
*Legacy MCSE, CCNA, and Novell certified
*Delta Sigma Pi Business Fraternity
*Agrium Women's Leadership Group
Skills
Streamline, approach, AS/400, audit reports, auditing, business owner, business process, business processes, business process re-engineering, CCNA, Change Management, CISA, Citrix, coaching, hardware, continuous improvement, Council, Client, clients, customer satisfaction, database, Dell, documentation, E-Business, Financials, Financials 8.8, Financial, financial reporting, functional, Grants, HP, Hubs, HR, Information Systems, internal audit, IT management, IT support, ITIL, Leadership, team lead, Mainframe, meetings, Access, MCSE, MS Office, MS Project, SharePoint, migration, Enterprise, network, Novell, Oncology, Oracle Enterprise Manager, Oracle, Developer, Payroll, PeopleSoft HRMS, PeopleSoft, PeopleSoft 9.1, PeopleSoft 9.2, PeopleTools, PeopleTools 8.51, personnel, policies, processes, Procurement, quality, re-engineering, reporting, requirement, requirements gathering, risk assessment, risk management, Sarbanes Oxley, SAS, Siebel, Sigma, SQL, strategy, Structured, supplier management, user support, user training, technical documentation, TOAD, troubleshoot, troubleshooting, upgrades, upgrade, validation, VPN, Visio, articles
",INFORMATION-TECHNOLOGY
25328428," HOME HEALTHCARE TECHNICIAN Summary Certified Nursing Assistant with 3+ years work in fast-paced environment handling confidential paperwork, administering medication and providing quality patient careHardworking, skilled at wound care, mobility assistance and charting. Highly flexible and willing to work all shifts. E xperience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate.  Home health care and hospice care settings. Established record of reliability and creating positive rapport with patients, family and staff.  Currently certified with  National Health Association.   Six years experience with physically disabled client. Monitored vital signs, assisted with feeding, bathing/grooming, positioning and range of motion exercises. Looking for a permant  care position, with a health care facility that I can stay with and give my time and skills to.  Skills Clinical training Strong medical ethic Enthusiastic caregiver Extensive medical terminology knowledge Practiced inpatient and outpatient caregiver Patient/familyfocused Blood Withdrawal certification Abides by infection control standards Flow sheet charting skillfulness CPR/BLS certified Talent in obtaining/charting vital signs Patient positioning understanding Qualified in specimen collection/processing Abides by infection control standards AED certification Problem resolution ability Medical Assisting specialist Quality control procedures Strong organizational skills Active listening skills Courteous demeanor​ Energetic work attitude ​ Inventory control familiarity Adaptive team player Results-oriented Self-directed Excellent communication skills Computer-savvy Strong problem solver Resourceful HIPAA compliance Trained in grooming and bathing assistance Valid AL driver's license Medical terminology knowledge Calm and level-headed under duress Accomplishments Clinical Skills. Monitored patient's respiration activity, blood pressure and blood glucose levels in response to
medical administration. Properly bathing, dressing and assisting patients with their daily living routines. I get alone with people very well in all kinds of situations. I keep very good notes of things I have done and what the out come is, and if any concerns the patient might have that I need to get answers for. Experience September 2015 Company Name City , State Home Healthcare Technician I am currently working full  time as a home health Patient care technician, I am looking for a position in a
medical center or office setting. They currently do not offer benefits, and no paid holidays and no paid vacation. I would like a full time position, with benefits package. April 2015 to May 2015 Company Name Professional ExPerience Certified Nursing Assistant with home health care and hospice care experience. Proven record of
reliabitity and strong ability to establish rapport with patients, family and staff. Also Certified in
Phlebotomy, EKG and CPR. March 1998 to July 2002 Company Name City , State Admitting Clerk I Emergency Room Clerk I loved my job at Carraway because people needed someone who understood the problems they were
having and not judge them. I interacted with not only the patient but the Nurses and Doctors also the
families of the patients. Some of these families were recieving the worst news of their lives, some were
getting wonderful news, so I was there to celebrate and to morn or just for them to lean on for a moment. February 1989 to March 1993 Company Name City , State Certified Nursing Assistant I cared for residents of all ages, helping with their daily activities such as bathing, dressing, oral care,
excerise. I cleaned the room, changed the bed linens, dusted, put things away for them. I would read to
them, help them with anything they needed help with. Education and Training 2015 Jeremiah's Hope Academy City , State , United States Patient care tech./ EKG Tech., Phlebotomy Tech. This program taught me Patient care technician with Phlebotomy, EKG and BLS CPR. I did very well inall my classes and in my clinicals I also was taught extensive medical Technology. Also teaching me that heathcare is very inportant in everyones daily lives. Wallace State Community Ccllege City , State , United States Paralegalisum I did not graduate because my husband and I had parents that got very sick, so I had to stop school and take care of our parents.  While doing this I realized I wasnted to go back into the medical field so I could make a difference. 1993 Dora High School/ Wallace Community College City , State , United States GED : General Studies General Studies. I went to Dora High School in 1978 but did not return. I then took my GED and achieved that in 1993. Skills Patient-focused care,  Compassionate and trustworthy caregiver , Detail-oriented ,  Effectively interacts with patients and families, Charting and record keeping Medical terminology Time management Wound care ","
HOME HEALTHCARE TECHNICIAN
Summary
Certified Nursing Assistant with 3+ years work in fast-paced environment handling confidential paperwork, administering medication and providing quality patient careHardworking, skilled at wound care, mobility assistance and charting. Highly flexible and willing to work all shifts. E xperience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate.  Home health care and hospice care settings. Established record of reliability and creating positive rapport with patients, family and staff.  Currently certified with  National Health Association.   Six years experience with physically disabled client. Monitored vital signs, assisted with feeding, bathing/grooming, positioning and range of motion exercises. Looking for a permant  care position, with a health care facility that I can stay with and give my time and skills to. 
Skills
Clinical training
Strong medical ethic
Enthusiastic caregiver
Extensive medical terminology knowledge
Practiced inpatient and outpatient caregiver
Patient/familyfocused
Blood Withdrawal certification
Abides by infection control standards
Flow sheet charting skillfulness
CPR/BLS certified
Talent in obtaining/charting vital signs
Patient positioning understanding
Qualified in specimen collection/processing
Abides by infection control standards
AED certification
Problem resolution ability
Medical Assisting specialist
Quality control procedures
Strong organizational skills
Active listening skills
Courteous demeanor‚Äã
Energetic work attitude
‚Äã
Inventory control familiarity
Adaptive team player
Results-oriented
Self-directed
Excellent communication skills
Computer-savvy
Strong problem solver
Resourceful
HIPAA compliance
Trained in grooming and bathing assistance
Valid AL driver's license
Medical terminology knowledge
Calm and level-headed under duress
Accomplishments
Clinical Skills.
Monitored patient's respiration activity, blood pressure and blood glucose levels in response to
medical administration.
Properly bathing, dressing and assisting patients with their daily living routines.
I get alone with people very well in all kinds of situations.
I keep very good notes of things I have done and what the out come is, and if any concerns the patient might have that I need to get answers for.
Experience
September 2015
Company Name City , State Home Healthcare Technician
I am currently working full  time as a home health Patient care technician, I am looking for a position in a
medical center or office setting.
They currently do not offer benefits, and no paid holidays and no paid vacation.
I would like a full time position, with benefits package.
April 2015
to
May 2015
Company Name Professional ExPerience
Certified Nursing Assistant with home health care and hospice care experience.
Proven record of
reliabitity and strong ability to establish rapport with patients, family and staff.
Also Certified in
Phlebotomy, EKG and CPR.
March 1998
to
July 2002
Company Name City , State Admitting Clerk I Emergency Room Clerk
I loved my job at Carraway because people needed someone who understood the problems they were
having and not judge them.
I interacted with not only the patient but the Nurses and Doctors also the
families of the patients.
Some of these families were recieving the worst news of their lives, some were
getting wonderful news, so I was there to celebrate and to morn or just for them to lean on for a moment.
February 1989
to
March 1993
Company Name City , State Certified Nursing Assistant
I cared for residents of all ages, helping with their daily activities such as bathing, dressing, oral care,
excerise.
I cleaned the room, changed the bed linens, dusted, put things away for them.
I would read to
them, help them with anything they needed help with.
Education and Training
2015
Jeremiah's Hope Academy City , State , United States Patient care tech./ EKG Tech., Phlebotomy Tech. This program taught me Patient care technician with Phlebotomy, EKG and BLS CPR. I did very well inall my classes and in my clinicals I also was taught extensive medical Technology. Also teaching me that heathcare is very inportant in everyones daily lives.
Wallace State Community Ccllege City , State , United States Paralegalisum I did not graduate because my husband and I had parents that got very sick, so I had to stop school and take care of our parents.  While doing this I realized I wasnted to go back into the medical field so I could make a difference.
1993
Dora High School/ Wallace Community College City , State , United States GED : General Studies General Studies. I went to Dora High School in 1978 but did not return. I then took my GED and achieved that in 1993.
Skills
Patient-focused care, 
Compassionate and trustworthy caregiver ,
Detail-oriented , 
Effectively interacts with patients and families,
Charting and record keeping
Medical terminology
Time management
Wound care
",HEALTHCARE
25723793," SALES REPRESENTATIVE Highlights Business Tools: SAAS, Microsoft Access, Excel, Word, Power Point, InDesign, Adobe Photoshop, Salesforce, Quicken Experience 03/2014 to Current Sales Representative Company Name － City , State Responsible for the day-to-day relationship management of over 40 unique clients regarding planning, production, marketing, sales and distribution of Josten's yearbook program. Key priorities include maintaining current account volume of over 700k and developing new business from potential prospects. Project manage the life cycle of customers yearbook program, including idea generation, production deadlines, marketing campaigns, pricing structures, budget responsibilities, shipping schedules, sales goals and distribution. Utilize salesforce to log customer communication and update targeted new business pipeline. Develop partnerships and grow Josten's market share by leading effectively as the trusted main point of contact with school administration, school organizations, teachers, students, coaches and parents. Support school missions by implementing educational programs surrounding school pride, anti-bullying, student-teacher recognition and commitments to achievement. Doubled new account volume growth YoY when compared to previous rep performance in same timeframe. Currently at 50% to goal for 2017 new business. 08/2012 to 03/2014 Digital Media Sales Representative Company Name － City , State Responsible for the day-to-day relationship management of over 60 unique clients regarding online advertising for our dealer partners. Key priorities include servicing current accounts and developing new business from potential prospects. Convert prospective dealer principals to clients by selling Cars.com online ad packages/ancillary products. Analyze and consult dealer principals on best way to allocate their advertising budget through a competitive SEO/paid search/traditional print/broadcast media analyses to identify opportunity. Coach dealerships on best practices during sales interactions Conducted monthly marketing reviews with dealer partners on audience conversion rates. Consulted with dealer partners on best practices to improve click through rates. Negotiated largest individual sale to date for Cars.com Philadelphia (May 2013). Presidents Club-Exceeded 2013 sales goal by 228% Awarded Top Digital Media Representative for new volume growth(2013) Awarded Top Cars 360 net unit sales certificate of Achievement (2013). 08/2011 to 08/2012 Senior Sales Coordinator Company Name － City , State Responsible for the day-to-day relationship management of over 20 unique clients regarding polypropylene accounts. Key priorities include management of daily communication between supply chain, account managers, transportation, accounting, and compliance departments solving a wide variety of ad-hoc requests. Appointment by upper management to handle ""Strategic National Accounts"" - the largest and most profitable Braskem accounts requiring an elevated and special course of interaction and attention. Critical analysis of customer purchase orders, ensuring accuracy and alignment with forecasting of client's previously projected needs as well as adjusting future forecasts. Forecasting client requirements, such as production schedules, future customer POs, and inventory reports. Analyzing the data and providing recommended solutions to the client on a month-to-month basis. Developed a bi-monthly account analysis model showcasing customers forecasts against orders booked, validating variances to ensure accurate forecasting. Based on the value recognized by Braskem, this is has been adopted companywide for Braskem NA. Lead analyst in creation of prospecting survey for Braskem's in National Plastics Exposition 2012. 06/2010 to 08/2011 Sales and Marketing Assistant Company Name － City , State Create marketing materials for home sales and assist with open house showings. Assist in the preparation of comparative marketing analysis to obtain new clients. Increase client base by developing relationships with current clients through various online media outlets. Staff new construction sites and assist in developing marketing for new homes. Education May 2010 Bachelor of Science : Marketing International Business SMEAL College of Business, Pennsylvania State University － City , State , Spain GPA: GPA:3.5 Dean's List Member of Alpha Lambda Delta, Honors Academic Club (April 2007 - May 2009) Marketing International Business Skills accounting, Adobe Photoshop, ad, advertising, analyst, broadcast, budget, bi, Coach, com, competitive, conversion, client, clients, educational programs, Forecasting, InDesign, inventory, marketing analysis, marketing, market, marketing materials, Microsoft Access, Excel, Power Point, Word, new construction, POs, pricing, Quicken, relationship management, selling, sales, shipping, Strategic, supply chain, teacher, transportation, unique Additional Information AMCC Academia All-Conference Award (Fall 2006 and 2007)
*Captain of Penn State Altoona Women's Soccer Team (Fall 2007) ","
SALES REPRESENTATIVE
Highlights
Business Tools: SAAS, Microsoft Access, Excel, Word, Power Point, InDesign, Adobe Photoshop, Salesforce, Quicken
Experience
03/2014 to Current
Sales Representative Company Name － City , State
Responsible for the day-to-day relationship management of over 40 unique clients regarding planning, production, marketing, sales and distribution of Josten's yearbook program.
Key priorities include maintaining current account volume of over 700k and developing new business from potential prospects.
Project manage the life cycle of customers yearbook program, including idea generation, production deadlines, marketing campaigns, pricing structures, budget responsibilities, shipping schedules, sales goals and distribution.
Utilize salesforce to log customer communication and update targeted new business pipeline.
Develop partnerships and grow Josten's market share by leading effectively as the trusted main point of contact with school administration, school organizations, teachers, students, coaches and parents.
Support school missions by implementing educational programs surrounding school pride, anti-bullying, student-teacher recognition and commitments to achievement.
Doubled new account volume growth YoY when compared to previous rep performance in same timeframe.
Currently at 50% to goal for 2017 new business.
08/2012 to 03/2014
Digital Media Sales Representative Company Name － City , State
Responsible for the day-to-day relationship management of over 60 unique clients regarding online advertising for our dealer partners.
Key priorities include servicing current accounts and developing new business from potential prospects.
Convert prospective dealer principals to clients by selling Cars.com online ad packages/ancillary products.
Analyze and consult dealer principals on best way to allocate their advertising budget through a competitive SEO/paid search/traditional print/broadcast media analyses to identify opportunity.
Coach dealerships on best practices during sales interactions Conducted monthly marketing reviews with dealer partners on audience conversion rates.
Consulted with dealer partners on best practices to improve click through rates.
Negotiated largest individual sale to date for Cars.com Philadelphia (May 2013).
Presidents Club-Exceeded 2013 sales goal by 228% Awarded Top Digital Media Representative for new volume growth(2013) Awarded Top Cars 360 net unit sales certificate of Achievement (2013).
08/2011 to 08/2012
Senior Sales Coordinator Company Name － City , State
Responsible for the day-to-day relationship management of over 20 unique clients regarding polypropylene accounts.
Key priorities include management of daily communication between supply chain, account managers, transportation, accounting, and compliance departments solving a wide variety of ad-hoc requests.
Appointment by upper management to handle ""Strategic National Accounts"" - the largest and most profitable Braskem accounts requiring an elevated and special course of interaction and attention.
Critical analysis of customer purchase orders, ensuring accuracy and alignment with forecasting of client's previously projected needs as well as adjusting future forecasts.
Forecasting client requirements, such as production schedules, future customer POs, and inventory reports.
Analyzing the data and providing recommended solutions to the client on a month-to-month basis.
Developed a bi-monthly account analysis model showcasing customers forecasts against orders booked, validating variances to ensure accurate forecasting.
Based on the value recognized by Braskem, this is has been adopted companywide for Braskem NA.
Lead analyst in creation of prospecting survey for Braskem's in National Plastics Exposition 2012.
06/2010 to 08/2011
Sales and Marketing Assistant Company Name － City , State
Create marketing materials for home sales and assist with open house showings.
Assist in the preparation of comparative marketing analysis to obtain new clients.
Increase client base by developing relationships with current clients through various online media outlets.
Staff new construction sites and assist in developing marketing for new homes.
Education
May 2010
Bachelor of Science : Marketing International Business SMEAL College of Business, Pennsylvania State University － City , State , Spain GPA: GPA:3.5 Dean's List Member of Alpha Lambda Delta, Honors Academic Club (April 2007 - May 2009) Marketing International Business
Skills
accounting, Adobe Photoshop, ad, advertising, analyst, broadcast, budget, bi, Coach, com, competitive, conversion, client, clients, educational programs, Forecasting, InDesign, inventory, marketing analysis, marketing, market, marketing materials, Microsoft Access, Excel, Power Point, Word, new construction, POs, pricing, Quicken, relationship management, selling, sales, shipping, Strategic, supply chain, teacher, transportation, unique
Additional Information
AMCC Academia All-Conference Award (Fall 2006 and 2007)
*Captain of Penn State Altoona Women's Soccer Team (Fall 2007)
",DIGITAL-MEDIA
20237244," INFORMATION TECHNOLOGY SPECIALIST Summary Information Security Analyst/Systems professional with over 16 years of diverse experience across the analysis, troubleshooting, management and testing of complex IT systems.  Experience includes  analytical support to computer surveillance
activities in Cyber Security, Intrusion detection analysis and System
Administration.  Also knowledgeable in Military Cyber Operations.  Security Clearance Currently hold an active TS/SCI Security Clearance.  Last updated in 2013. Technical Skills and Qualifications Windows, Unix, Linux, VMWare, Wireshark, Snort, TCPDump, EnCase, Bash Programming, configuring routers and switches, computer networking,  Intrusion analysis and Firewalls. Work Experience Information Technology Specialist , 05/2009 － Current Company Name － City , State Provide electronic surveillance of information systems, perform digital evidence analysis (DEA), and provide technical analytical support to computer surveillance activities. ​Provide traffic analysis against adversary's (TTP) tactics, techniques and protocols.   Configure and install routers, switches and wireless controllers. Draft training materials and organize training sessions for  6  employees. Network Security Analyst , 08/2008 － 05/2009 Company Name － City , State Analyzed software, hardware and network systems for various transmission systems. Identified, reported and resolved network security violations. Corporate Security , 11/2007 － 08/2008 Company Name － City , State Ensured Rackspace was in compliance with industry standards such as PCI (Payment Card Industry), HIPAA, ISO 27001, and Sarbanes-Oxley. Responded to all client requests for technical support by phone and email. Network Security Analyst , 11/2003 － 11/2007 Company Name － City , State Identified and responded to threats against Air Force worldwide
computer networks on an unclassified and
classified entity (NIPR and SIPR).  Provided immediate
analysis and verification of network activity using Automatic Signature
Identification Measurement (ASIM) and Cisco Intrusion Detection System (CIDS).
Detected network intrusions
and applied appropriate methods of counter activity.
Analyzed trends of
all network activity.
Provided daily
activity reports to management and headquarters.     Education and Training 2018 Park University － City , State , United States Bachelor of Science Information and Computer Science Emphasis in Network Security 2015 CompTIA Certified in Security Fundamentals (Security+) 2014 CompTIA Network Fundamentals (Network+ ) 2012 Defense Cyber Investigation Training Academy － City , State , United States Coursework in Network Exploitation Techniques 2011 Defense Cyber Investigations Academy － City , State Coursework in Network Monitoring Techniques  2010 Defense Cyber Investigations Training Academy － City , State , United States Certified Computer Forensics Examiner 2009 Defense Cyber Investigations Training Academy － City , State , United States Certified Digital Media Collector ","
INFORMATION TECHNOLOGY SPECIALIST
Summary
Information Security Analyst/Systems professional with over 16 years of diverse experience across the analysis, troubleshooting, management and testing of complex IT systems.  Experience includes  analytical support to computer surveillance
activities in Cyber Security, Intrusion detection analysis and System
Administration.  Also knowledgeable in Military Cyber Operations. 
Security Clearance
Currently hold an active TS/SCI Security Clearance.  Last updated in 2013.
Technical Skills and Qualifications
Windows, Unix, Linux, VMWare, Wireshark, Snort, TCPDump, EnCase, Bash Programming, configuring routers and switches, computer networking,  Intrusion analysis and Firewalls.
Work Experience
Information Technology Specialist , 05/2009 － Current Company Name － City , State
Provide electronic surveillance of information systems, perform digital evidence analysis (DEA), and provide technical analytical support to computer surveillance activities.
​Provide traffic analysis against adversary's (TTP) tactics, techniques and protocols.  
Configure and install routers, switches and wireless controllers.
Draft training materials and organize training sessions for  6  employees.
Network Security Analyst , 08/2008 － 05/2009 Company Name － City , State
Analyzed software, hardware and network systems for various transmission systems.
Identified, reported and resolved network security violations.
Corporate Security , 11/2007 － 08/2008 Company Name － City , State
Ensured Rackspace was in compliance with industry standards such as PCI (Payment Card Industry), HIPAA, ISO 27001, and Sarbanes-Oxley.
Responded to all client requests for technical support by phone and email.
Network Security Analyst , 11/2003 － 11/2007 Company Name － City , State
Identified and responded to threats against Air Force worldwide
computer networks on an unclassified and
classified entity (NIPR and SIPR). 
Provided immediate
analysis and verification of network activity using Automatic Signature
Identification Measurement (ASIM) and Cisco Intrusion Detection System (CIDS).
Detected network intrusions
and applied appropriate methods of counter activity.
Analyzed trends of
all network activity.
Provided daily
activity reports to management and headquarters.    
Education and Training
2018 Park University － City , State , United States Bachelor of Science Information and Computer Science Emphasis in Network Security
2015 CompTIA Certified in Security Fundamentals (Security+)
2014 CompTIA Network Fundamentals (Network+ )
2012 Defense Cyber Investigation Training Academy － City , State , United States Coursework in Network Exploitation Techniques
2011 Defense Cyber Investigations Academy － City , State Coursework in Network Monitoring Techniques 
2010 Defense Cyber Investigations Training Academy － City , State , United States Certified Computer Forensics Examiner
2009 Defense Cyber Investigations Training Academy － City , State , United States Certified Digital Media Collector
",INFORMATION-TECHNOLOGY
93301686," LEAD INSTRUCTIONAL DESIGNER Summary An Instructional System Designer of distinguished and successful experience, with all facets of training and professional development design and implementation. A high-energy team member dedicated to providing holistic and cost effective training. Extensive background in administration, training development, and instruction. Highlights Microsoft Office (Word, Excel, Outlook, Power Point) SECRET Clearance Job Analysis Experience Lead Instructional Designer 03/2015 to 01/2017 Company Name City , State Completed POAM, job analysis, critical training task analysis, course master schedules, course outline document, and required resources list for seven U.S. Navy courses. Developed an excel program to reduce production and editing time for deliverable documents, reduced time needed by 33% , from 6 to 4 months. Fostered a relationship with the contract program manager and the end customer, by listening to their wants and needs and offering options to achieve their goals. Taught two classes on effective welding techniques for the Norfolk Naval Shipyard. Wrote a diesel engine maintenance course with PowerPoint presentations, physical training aids, wall displays, and hands on practice and evaluation sheets. Designed a course to incorporate 3D modeling engines to reduce training cost and increase the individual training repetitions by 200%. Senior Training Manager 05/2010 to 02/2015 Company Name City , State Identified 8 students with learning barriers through test analysis and observation, implemented modified and additional training plans with a 100% pass rate. Coordinated with the program management office for upgrading seven obsolete training devices, fielding of new equipment and system, and divestment of training program. Utilized feedback during integration of new technical manuals into multiple training programs, identified significant issues that were immediately rectified. Conducted over 100 evaluations of 37 instructors on their ability to impart their knowledge to the students. Recognized by college accreditation team for management of instructor, student, and testing records; resulted in new standards for records management. Spearheaded the redesign of the Kiowa helicopter weapon initial individual training, saved $250,000 in annual training costs by reducing the course length by four weeks. Hand-picked to update the US Army's 15J Professional Development Map in less than 60 days, providing over 500 soldiers a means to track their career progression. Determined that consolidating 4 training programs into 1 program would reduce the new course length by 10 weeks, saving over $500,000 in annual training costs. Recommended the removal of the Computer Based Training due and redundancy and inability to engage current generation of soldiers. Operations Manager 10/2007 to 05/2010 Company Name City , State Wrote operating procedures used during time sensitive situations, successfully used during four helicopter recovery and 12 convoy operations in Afghanistan. Developed annual training plans for a 750 person unit based, unit certified as a combat ready before 14 day National Training Center evaluation period. Conducted a budget analysis on individual training requirements for 80 different specialties within a 750 person unit with a 6 month training window. Presented current and future operational status and plans for managers two levels above supervisor using MS Word, Excel, and Power Point slides on a bi-weekly basis. Assisted unit driving trainer in Mine Resistant Armored Protection vehicle certification program, qualified 80 transportation company drivers in a 90 day period. Utilized battle tracking systems in the organization's control center, provided executives and managers an up-to-date operating picture. Personnel and Maintenance Manager 10/2005 to 10/2007 Company Name City , State Coordinated with management for the scheduling, training, and conduct of over 200 helicopter ranges and parachuting operations for 16 subordinates. Trained six subordinates on electrical and mechanical systems, enabling them to obtain full mission qualified status in 47% of the normal time. Prioritized maintenance for 28 helicopter armament and 293 personal weapons systems with a 97% readiness rate. Synchronized assignments of 16 subordinates to support national missions, overseas operations, training exercises ensuring 100% mission accomplishment. Maintenance Supervisor 05/2000 to 10/2005 Company Name City , State Created spreadsheets for tracking of weapon assignments, utilization, location, and parts usage. Conducted research, development, and testing of new and modified aviation armament equipment, reducing mechanical malfunctions by 75%. Developed night vision device driver training and certification course for 85 person company, qualified 65 people in 7 days. Trained 24 persons on maintenance, safety, and security procedures for non-standard machine gun, air to ground and air to air missile systems. Education Bachelor of Science : Professional Aeronautics EMBRY RIDDLE AERONAUTICAL UNIVERSITY City , State Professional Aeronautics Certifications Training Education Developers Middle Managers Course
*Army Basic Instructor Course
*Army Instructor Evaluator Course Skills 3D modeling, Army, Basic, budget analysis, bi, drivers, driving, editing, Instructor, job analysis, listening, mechanical, Excel, Microsoft Office, office, 97, Outlook, Power Point, PowerPoint presentations, window, Word, MS Word, weapons, Navy, Naval, program management, research, safety, scheduling, spreadsheets, supervisor, task analysis, technical manuals, trainer, training programs, transportation, upgrading, vision ","
LEAD INSTRUCTIONAL DESIGNER
Summary
An Instructional System Designer of distinguished and successful experience, with all facets of training and professional development design and implementation. A high-energy team member dedicated to providing holistic and cost effective training. Extensive background in administration, training development, and instruction.
Highlights
Microsoft Office (Word, Excel, Outlook, Power Point)
SECRET Clearance
Job Analysis
Experience
Lead Instructional Designer 03/2015 to 01/2017 Company Name City , State
Completed POAM, job analysis, critical training task analysis, course master schedules, course outline document, and required resources list for seven U.S.
Navy courses.
Developed an excel program to reduce production and editing time for deliverable documents, reduced time needed by 33% , from 6 to 4 months.
Fostered a relationship with the contract program manager and the end customer, by listening to their wants and needs and offering options to achieve their goals.
Taught two classes on effective welding techniques for the Norfolk Naval Shipyard.
Wrote a diesel engine maintenance course with PowerPoint presentations, physical training aids, wall displays, and hands on practice and evaluation sheets.
Designed a course to incorporate 3D modeling engines to reduce training cost and increase the individual training repetitions by 200%.
Senior Training Manager 05/2010 to 02/2015 Company Name City , State
Identified 8 students with learning barriers through test analysis and observation, implemented modified and additional training plans with a 100% pass rate.
Coordinated with the program management office for upgrading seven obsolete training devices, fielding of new equipment and system, and divestment of training program.
Utilized feedback during integration of new technical manuals into multiple training programs, identified significant issues that were immediately rectified.
Conducted over 100 evaluations of 37 instructors on their ability to impart their knowledge to the students.
Recognized by college accreditation team for management of instructor, student, and testing records; resulted in new standards for records management.
Spearheaded the redesign of the Kiowa helicopter weapon initial individual training, saved $250,000 in annual training costs by reducing the course length by four weeks.
Hand-picked to update the US Army's 15J Professional Development Map in less than 60 days, providing over 500 soldiers a means to track their career progression.
Determined that consolidating 4 training programs into 1 program would reduce the new course length by 10 weeks, saving over $500,000 in annual training costs.
Recommended the removal of the Computer Based Training due and redundancy and inability to engage current generation of soldiers.
Operations Manager 10/2007 to 05/2010 Company Name City , State
Wrote operating procedures used during time sensitive situations, successfully used during four helicopter recovery and 12 convoy operations in Afghanistan.
Developed annual training plans for a 750 person unit based, unit certified as a combat ready before 14 day National Training Center evaluation period.
Conducted a budget analysis on individual training requirements for 80 different specialties within a 750 person unit with a 6 month training window.
Presented current and future operational status and plans for managers two levels above supervisor using MS Word, Excel, and Power Point slides on a bi-weekly basis.
Assisted unit driving trainer in Mine Resistant Armored Protection vehicle certification program, qualified 80 transportation company drivers in a 90 day period.
Utilized battle tracking systems in the organization's control center, provided executives and managers an up-to-date operating picture.
Personnel and Maintenance Manager 10/2005 to 10/2007 Company Name City , State
Coordinated with management for the scheduling, training, and conduct of over 200 helicopter ranges and parachuting operations for 16 subordinates.
Trained six subordinates on electrical and mechanical systems, enabling them to obtain full mission qualified status in 47% of the normal time.
Prioritized maintenance for 28 helicopter armament and 293 personal weapons systems with a 97% readiness rate.
Synchronized assignments of 16 subordinates to support national missions, overseas operations, training exercises ensuring 100% mission accomplishment.
Maintenance Supervisor 05/2000 to 10/2005 Company Name City , State
Created spreadsheets for tracking of weapon assignments, utilization, location, and parts usage.
Conducted research, development, and testing of new and modified aviation armament equipment, reducing mechanical malfunctions by 75%.
Developed night vision device driver training and certification course for 85 person company, qualified 65 people in 7 days.
Trained 24 persons on maintenance, safety, and security procedures for non-standard machine gun, air to ground and air to air missile systems.
Education
Bachelor of Science : Professional Aeronautics EMBRY RIDDLE AERONAUTICAL UNIVERSITY City , State Professional Aeronautics
3D modeling, Army, Basic, budget analysis, bi, drivers, driving, editing, Instructor, job analysis, listening, mechanical, Excel, Microsoft Office, office, 97, Outlook, Power Point, PowerPoint presentations, window, Word, MS Word, weapons, Navy, Naval, program management, research, safety, scheduling, spreadsheets, supervisor, task analysis, technical manuals, trainer, training programs, transportation, upgrading, vision
",DESIGNER
33241454," INFORMATION TECHNOLOGY SUPERVISOR Summary Seeking a position as an Information Technology Specialist. Over 5 years of information technology experience in the U.S. Army, including over 1 year of supervisory experience. Trained personnel in the set-up of IT equipment, ensuring all equipment is properly connected and functioning. Regularly troubleshoot and install various IT equipment and systems. Accountable for the maintenance and inventory of over $1 million worth of IT and other communications equipment with zero losses or damages. Possess a Security and Microsoft Certification and a Secret Security Clearance. Highlights Excellent communication techniques Manufacturing systems integration Multidisciplinary exposure Design instruction creation Project management Complex problem solver Advanced critical thinking SharePoint Microsoft Excel, Project and Visio Accomplishments Army Achievement Medal for impacting the communications network and overall success of Key Resolve 13 in Yong San, Korea. Air Force Achievement Medal for supporting Operation Iraqi Freedom and performing as an outstanding senior controller. Certificate of Achievement for outstanding support as a member of the Tiger Team during the Windows 7 Migration. Good Conduct Medal for exemplary behavior, efficiency and fidelity in active federal military service. Experience Information Technology Supervisor 01/2011 to 05/2014 Company Name City , State Supervise up to 10 personnel at one time, delegating tasks, conducting performance evaluations and providing corrective counseling as necessary. Train personnel in the set-up and proper use of IT related equipment while adhering to all policies and procedures. Responsible for the inventory of over $1 million worth of network communications equipment. Tasked by President of the United States to act as supervisor and maintain signal communications for Fort Bragg army base. Information Technology Technician 01/2009 to 01/2011 Company Name City , State Maintained communications equipment in order to effectively relay confidential and secret information. Utilized electronic test equipment to troubleshoot malfunctioning communications equipment and complete repairs as necessary. Regularly set up and added computer systems to a communication network, installing operation systems, accessing stored programs and utilizing IP addresses. Received training in LAN/WAN protocols. Radiology Technologist 05/2008 to 09/2008 Company Name City , State Routinely performed radiological examinations in a medical clinic. Competent and experienced in the set-up and adjustment of medical devices or equipment. Regularly provided customer assistance, ensuring all patients received timely and accurate care. Accountable for the accurate documentation via electronic database and file system ensuring all confidentiality was maintained. Command Post Controller 10/2001 to 10/2005 Company Name City , State Provided command, control, communications, and information support throughout operations during peacetime, emergency, and disaster situations. Received and relayed instructions and records, submitting manual and automated data products. Disseminated time-sensitive critical information to senior leaders and support agencies. Education Certification, Windows 7, Microsoft, Fort Bragg, NC, 2012 *Certification, Security , Comptia, Yong San, Korea, 2012 *Distinguished Graduate Certificate, Information Technology (Network Communications) Course 2009 U.S. Army City , State Certificate, IT Network and Cisco Routing, IT Field Services Branch 2009 City , State Associate of Science : Radiography 2008 Northwest Florida State College City , State Radiography Certificate 2001 IT Tech Prep, Trumbull Career and Technical Center State Diploma 2001 Warren G. Harding City , State Skills Army, Cisco, counseling, customer assistance, database, documentation, Information Technology, inventory, IP, LAN, Windows 7, Network, personnel, policies, protocols, repairs, Routing, San, supervisor, test equipment, troubleshoot, WAN ","
INFORMATION TECHNOLOGY SUPERVISOR
Summary
Seeking a position as an Information Technology Specialist. Over 5 years of information technology experience in the U.S. Army, including over 1 year of supervisory experience. Trained personnel in the set-up of IT equipment, ensuring all equipment is properly connected and functioning. Regularly troubleshoot and install various IT equipment and systems. Accountable for the maintenance and inventory of over $1 million worth of IT and other communications equipment with zero losses or damages. Possess a Security and Microsoft Certification and a Secret Security Clearance.
Highlights
Excellent communication techniques
Manufacturing systems integration
Multidisciplinary exposure
Design instruction creation
Project management
Complex problem solver
Advanced critical thinking
SharePoint
Microsoft Excel, Project and Visio
Accomplishments
Army Achievement Medal for impacting the communications network and overall success of Key Resolve 13 in Yong San, Korea. Air Force Achievement Medal for supporting Operation Iraqi Freedom and performing as an outstanding senior controller. Certificate of Achievement for outstanding support as a member of the Tiger Team during the Windows 7 Migration. Good Conduct Medal for exemplary behavior, efficiency and fidelity in active federal military service.
Experience
Information Technology Supervisor 01/2011 to 05/2014 Company Name City , State
Supervise up to 10 personnel at one time, delegating tasks, conducting performance evaluations and providing corrective counseling as necessary.
Train personnel in the set-up and proper use of IT related equipment while adhering to all policies and procedures.
Responsible for the inventory of over $1 million worth of network communications equipment.
Tasked by President of the United States to act as supervisor and maintain signal communications for Fort Bragg army base.
Information Technology Technician 01/2009 to 01/2011 Company Name City , State
Maintained communications equipment in order to effectively relay confidential and secret information.
Utilized electronic test equipment to troubleshoot malfunctioning communications equipment and complete repairs as necessary.
Regularly set up and added computer systems to a communication network, installing operation systems, accessing stored programs and utilizing IP addresses.
Received training in LAN/WAN protocols.
Radiology Technologist 05/2008 to 09/2008 Company Name City , State
Routinely performed radiological examinations in a medical clinic.
Competent and experienced in the set-up and adjustment of medical devices or equipment.
Regularly provided customer assistance, ensuring all patients received timely and accurate care.
Accountable for the accurate documentation via electronic database and file system ensuring all confidentiality was maintained.
Command Post Controller 10/2001 to 10/2005 Company Name City , State
Provided command, control, communications, and information support throughout operations during peacetime, emergency, and disaster situations.
Received and relayed instructions and records, submitting manual and automated data products.
Disseminated time-sensitive critical information to senior leaders and support agencies.
Education
Certification, Windows 7, Microsoft, Fort Bragg, NC, 2012
*Distinguished Graduate Certificate, Information Technology (Network Communications) Course 2009 U.S. Army City , State
Certificate, IT Network and Cisco Routing, IT Field Services Branch 2009 City , State
Associate of Science : Radiography 2008 Northwest Florida State College City , State Radiography
Certificate 2001 IT Tech Prep, Trumbull Career and Technical Center State
Diploma 2001 Warren G. Harding City , State
Skills
Army, Cisco, counseling, customer assistance, database, documentation, Information Technology, inventory, IP, LAN, Windows 7, Network, personnel, policies, protocols, repairs, Routing, San, supervisor, test equipment, troubleshoot, WAN
",INFORMATION-TECHNOLOGY
26046064," GRAPHIC DESIGNER Summary Highly creative and multi-talented Graphic Designer with more than 14 years in multi-media and graphic design. Highlights Corporate design Advanced typography knowledge Strong design sense Conceptual thinker Time management Creative and artistic Self-motivated professional Social Media Marketing Experience 01/2014 to 09/2015 Graphic Designer Company Name - City , State Create visual and print materials for a broad range of customers which includes business cards, logos, banners and mailers, etc. Work closely with clients from initial design to end product. Work with multiple vendors in the print industry. Have base knowledge of Print Press operations. 01/2011 to 09/2015 Owner - Graphic Artist Company Name - City , State Manage and maintain a website and numerous social media sites. Create 2D and 3D art works from concept to completion. Develop design concepts using graphic design to complete 3D projects. Organize and maintain inventory and shipping. Coordinate and facilitate meetings with United States and International clients. 01/2006 to 01/2011 Senior Graphic Designer Company Name - City , State Created print materials, advertising, and large event signage. Developed design concepts for a team of designers and ensured quality and consistency of designs. Worked closely with upper management on various branding and design projects. Worked closely with Federated's print shop and other local printing agencies. Education 2001 AA : Visual Communications Brown College - City , State Skills Expert knowledge in the following software programs: Adobe Creative Suite HTML/CSS Adobe Acrobat Adobe Illustrator Adobe Photoshop Adobe InDesign Corel Applications Publisher Word Excel PowerPoint Flash ","
GRAPHIC DESIGNER
Summary
Highly creative and multi-talented Graphic Designer with more than 14 years in multi-media and graphic design.
Highlights
Corporate design
Advanced typography knowledge
Strong design sense
Conceptual thinker
Time management
Creative and artistic
Self-motivated professional
Social Media Marketing
Experience
01/2014 to 09/2015
Graphic Designer Company Name - City , State
Create visual and print materials for a broad range of customers which includes business cards, logos, banners and mailers, etc.
Work closely with clients from initial design to end product.
Work with multiple vendors in the print industry.
Have base knowledge of Print Press operations.
01/2011 to 09/2015
Owner - Graphic Artist Company Name - City , State
Manage and maintain a website and numerous social media sites.
Create 2D and 3D art works from concept to completion.
Develop design concepts using graphic design to complete 3D projects.
Organize and maintain inventory and shipping.
Coordinate and facilitate meetings with United States and International clients.
01/2006 to 01/2011
Senior Graphic Designer Company Name - City , State
Created print materials, advertising, and large event signage.
Developed design concepts for a team of designers and ensured quality and consistency of designs.
Worked closely with upper management on various branding and design projects.
Worked closely with Federated's print shop and other local printing agencies.
Education
2001
AA : Visual Communications Brown College - City , State
Skills
Expert knowledge in the following software programs:
Adobe Creative Suite
HTML/CSS
Adobe Acrobat
Adobe Illustrator
Adobe Photoshop
Adobe InDesign
Corel Applications
Publisher
Word
Excel
PowerPoint
Flash
",DESIGNER
79541391," SUBJECT MATTER EXPERT (INFORMATION TECHNOLOGY ASSISTANT) Qualifications SAP, HP ALM, Network Configuration, Database Management, Document Management, Troubleshooting / Resolution, System Development & Execution, End-user Training, End-user Training, Customer Service, Website Maintenance, Mac, AUTOCAD Relevant Experience Recognized as 1 of top 4 agents, promoted twice for excellent customer service Experience Subject Matter Expert (Information Technology Assistant) September 2013 to Current Company Name － City , State Responsibilities: -SAP Data Validation and Population for Real Estate, Fixed Asset and Plant Maintenance Modules -Assist, Support and coordinate with Missions to create Database/ SAP IDs for testing / enrichment of loaded data. -Validate data extracted from legacy databases. -Communicate with missions to confirm/ clarify submitted data. -Assist in extraction and validation of mission data -Create automated data validation spreadsheets/templates -Prepare data for upload into Umoja performing required calculations and adjustments. -Run LSMW's, in order to upload Entities data into SAP, during Conversion process. -Validate data loaded into Umoja. -Run Reports and Edit Mission Data in SAP. -Create manuals, guidlines, instructions and cheat sheets for data conversion and testing processes -Develop Excel spreadsheets to calculate and show the statistics of reoccurring problems. -Prepare test scenarios in HP/ALM and populate the input data accordingly. -Coordinate with other functional teams for the preparation of scenarios, input data and execution of test scripts. -Organise testing sessions with extended-team testers. -Execute test scenarios as part of the Umoja team and guide the extended-team testers in the execution. -Identify and raise defects, and coordinate with responsible teams -Re-test failed scripts after defect resolution. -Creation of Training Materials for Data Validation and Testing in SAP -SAP Test script authoring, execution and defect resolution for Product Integration Testing and User Verification Testing -Supported Tier 3 Production Support Activities Accomplishments: -Created template and assisted in creation of reports to help automate formatting of data, for easier LSMW uploads, which reduced the time needed for preparation of data to 1 hour and eliminated transfer errors -Created automated Data Validation Spreadsheet, to decrease validation time by 40% and improve quality of the validation by enabling focus on substantive, rather than mechanical errors. - Successfully Completed data conversion and load activities for all Peacekeeping Missions in Umoja Foundation Cluster 1 and Cluster 2 deployment (approximately 30 entities). Each cycle consisted of 3 Mock Data Conversion/Loads, Dress Rehearsal and Production Load. - Successfully accomplished (until now) Umoja Cluster 3 Data Conversion Load Cycles (Mocks 1-3 and Dress Rehearsal) for UNON, UNEP, ESCAP, UN-Habitat, OCHA-Geneva, for Fixed Assets Equipment and Real Estate Items. Continuing involvement in Cluster 3 data conversion for production - Successfully supported or completed Product Integration Testing (PIT) and User Verification Testing (UVT) cycles for Umoja Cluster 3 Information Technology Assistant (OSAU) October 2010 to August 2013 Company Name － City , State Responsibilities: -Conduct walk-throughs on UN floors to verify Locations, Staff and Space configurations. -Assist Project Managers evaluate Vacancies, Overcapacities and Room Type changes. -Interact with Staff in the environment to inquire about any changes on the floor and to answer any questions. -Contact Staff and Department Focal Points to confirm any discrepancies. -Record and report any discrepancies in Staff Information and make any necessary changes in UN Staff Telephone Directory (Untel) and Voice/Data Messaging Service (VMS) Databases. -Record and report any discrepancies in Floor plans and make any necessary changes in Aperture -Clean, monitor and maintain Aperture data to assure accurate Floor plans. -Assist Property Management Inventory Control Unit with Occasional Inventories and Property Verifications. -Create reports in SQL and Microsoft Access for Project Managers to aide in space planning. -Assist AFPS in the cleaning and restructuring of UN Staff Telephone Directory Database (Untel) and processes. -Clean, monitor and maintain UN Staff Telephone Directory Database (Untel) and Voice/Data Messaging Service (VMS) Database to assure accurate Staff location and information. -Create new staff entries in UN Staff Telephone Directory Database (Untel) and Voice/Data Messaging Service (VMS). -Create and run queries in SQL and Microsoft Access to edit databases. -Upload and update Untel and Aperture databases. -Develop Excel spreadsheets to calculate and show the statistics of reoccurring problems. -Develop SOP's for my position to help in training efforts. -Develop, Create and Maintain Document Management database and online library using visual studios, for department website (vb script & ASP.net). -Beta Tester for CAFM. -Assist contractor in the development of CAFM space and asset management system. -Occasionally assist in computer hardware and software installation and troubleshooting. -Beta Tester for Umoja Pilot project. -PIT Tester for Umoja using HP ALM and SAP. -Data collector for Umoja Pilot Project using templates. Accomplishments: -Granted Administrative rights to Untel and VMS SQL Databases and Aperture Floor plans due to my expertise and responsibilities. -Improved efficiency of Inventory process by creating accurate location nomenclature in Untel, VMS and Aperture databases. -Increased the accuracy level of Staff Information and Floor plans improving space planning occupancy reports. - Performed Database/Website management tasks for a month until the vacant Supervisor post on P3 level was filled. -Managed, corrected and improved data, queries and processes resulting in reducing SQL Database issues/ errors by more that 50%. -Worked and liaised with software company contractors to assist colleages in fixing errors and improve fuctionality of CAFM system. Information Technology Assistant (PMICU) January 2008 to October 2011 Company Name － City , State Responsibilities: -Organize all PMICU Stockrooms. -Perform physical inventory counts of all PMICU Stockrooms. -Process Work Orders using MP-2 / iNeed (Work order software) -Print Barcodes for all Departments/Offices of UNHQ. -Issue andReceive Furniture from PMICU Stockrooms. -Help Staff members find the Furniture that better suites there needs. -Coordinate/Arrange furniture relocation to offsite locations. -Supervise 1 to 10 movers during the liquidation of assets for Secretariat and Conference building vacate exercise. -Assist with Furniture Disposals and update Procure Plus records accordingly. -Coordinate all IT Disposals with OICT and movers and update Procure Plus records accordingly. -Administer IT disposal service contract. -Property Records Custodian (for FMS) -Manage Furniture using Procure Plus to Build, Relocate, Transfer and Remove records. -Upload Movers scanners to Procure Plus database. -Develop SOPs for each position in PMICU. -Obtain quotes and submit for requisitions -Enter delivered furniture into Procure Plus. -Recommend purchases to maintain stockroom counts. Accomplishments: -Granted Administrative rights to Procure Plus SQL Database, due to my expertise and responsibilities. -Assigned to be Property Records Custodian for FMS. -Developed Standard Operating Procedures for unit, including ""Furniture Disposal Process"" , ""Furniture Issuance Procedure"", ""Processing PO Orders Procedure"", etc. -Developed classification system for furniture used in Unit Operations, warehouse and physical inventories based on UNCCS item codes. -Organized multiple new offsite stockrooms (45,000 sq ft). -Performed periodic stockroom counts for over 5,000 assets. -Organized relocation of approximately 10,000 assets between various stockrooms during vacate excercise of Secretariat building. -Handle deliveries of furniture averaging $200,000. -Performed Location Verification exercise for entire UNHQ Campus during the 2008 Physical Inventory. -Over 10,000 items identified, scanned and updated into Procure Plus thereby affecting $2.4M in official UNHQ inventory. -Assisted in the removal of all the furniture and all abandoned property during the liquidation of the Secretariat and Conference buildings(apprx. 630,000sqft). -Relocated, Consolidated and Organized Wood furniture into appropriated stockrooms to cut down physical inventory count by more than 50% Information Technology Assistant (BCSS) September 2007 to December 2007 Company Name － City , State Responsibilities: -Managed a variety of expendable and non-expendable audio-visual supplies. -Arranged the contents of the stockroom and receiving areas in a manner that maintains a safe and efficient working environment. -Participated in periodic physical inventories of UN equipment to ensure accuracy of serial and barcode numbers. -Surveyed broken audio-visual equipment for disposal. -Performed asset management through Procure Plus -Cleaned up data fields in Procure Plus -Enter data on all incoming and outgoing expendable and non-expendable stock items. Accomplishments: -Granted Administrative rights to Procure Plus, due to my expertise and responsibilities. -Surveyed and Assessed all broken audio-visual equipment for disposal. -Reduced disposal survey times, by 30%, by simplifying or streamlining process/procedures. -Assisted in editing IT equipment information in Procure Plus. Technical Support Representative July 2005 to September 2007 Company Name － City , State Responsibilities: -Managed Inventory of assigned IT products in assigned work car. -Assisted in yearly storewide physical inventory -Performed Customer Service. -Performed Client/Technician Phone Support. -Configured and Secured Wireless Networks. -Diagnosed computer Hardware and Software issues -Troubleshoooting and Resolving computer problems including: Hardware, Software, virus, network, video, etc. -Evaluated needs of clients and sold them necessary computer software solutions. Accomplishments: -Recognized as 1 of top 4 agents, promoted twice for excellent customer service. -Increased customer loyalty by 25% -Assisted in customer conflict resolution to help reduce customer product/service returns. -Worked efficiently and effectively to cut appointment wait time from weeks to 3-5 days. QA compliance September 2002 to July 2005 Company Name － City , State Responsibilities: - Tracked and managed resources, using Great Plains and MS Excel. - Assisted in yearly warehouse inventory. - Organized warehouse stockroom. - Ordered supplies from vendors. - Processed outgoing order shipments. - Processed Customer Credit Card Payments. - Processed orders over the phone. - Performed Quality Control. - Ensured orders went out correctly and on time - Facilitated employee training. Accomplishments: - Promoted within 3 months of starting. - Put in charge of 3 persons - Improved work order processing system - Improved speed and efficiency of work order processing by 40%, by simplifying the process, and by more efficient work coordination - Created shipping supplies order sheet, ensuring more accurate and faster tracking of supplies - Increased profits by increasing productivity - through above improvements, and by own commitment and motivation Education Certification : Network Security , 2005 The Chubb Institute － City , State , US Certification in Network Security The Chubb Institute - Westbury, NY 2003 to 2005 Bachelor of Science : Computer Science & Business Oneonta State University － City , State , US Bachelor of Science in Computer Science & Business Oneonta State University - Oneonta, NY Affiliations Foundation Cluster 1 and Cluster 2 deployment (approximately 30 entities). Each cycle consisted of 3 Mock Certifications Certification in Network Security Skills Inventory, Database, Excel, Training, Stockroom, Sql, Databases, Sap, Statistics, Operations, Sops, Asset Management, Access, Asp, Asp.net, Cafm, Document Management, Inventory Control, Microsoft Access, Ms Access, Ms Asp, P3, Property Management, Restructuring, Space Planning, Telephone, Vms, Voice, Credit, Credit Card, Great Plains, Ms Excel, Order Processing, Packing, Payments, Qa, Quality Control, Shipping, Warehouse Inventory, Clients, Customer Service, Receptionist, Retail Sales, Solutions, Technical Support, Wireless, Wireless Networks, Network Security, Security, Adjustments, Clarify, Data Conversion, Data Validation, Deployment, Fixed Asset, Fixed Assets, Ids, Integration, Integration Testing, Integrator, Maintenance, Plant Maintenance, Real Estate, Subject Matter Expert, Testing, Autocad, Database Management, Mac, System Development ","
SAP, HP ALM, Network Configuration, Database Management, Document Management, Troubleshooting / Resolution, System Development & Execution, End-user Training, End-user Training, Customer Service, Website Maintenance, Mac, AUTOCAD
Relevant Experience
Recognized as 1 of top 4 agents, promoted twice for excellent customer service
Experience
Subject Matter Expert (Information Technology Assistant) September 2013 to Current Company Name － City , State Responsibilities: -SAP Data Validation and Population for Real Estate, Fixed Asset and Plant Maintenance Modules -Assist, Support and coordinate with Missions to create Database/ SAP IDs for testing / enrichment of loaded data. -Validate data extracted from legacy databases. -Communicate with missions to confirm/ clarify submitted data. -Assist in extraction and validation of mission data -Create automated data validation spreadsheets/templates -Prepare data for upload into Umoja performing required calculations and adjustments. -Run LSMW's, in order to upload Entities data into SAP, during Conversion process. -Validate data loaded into Umoja. -Run Reports and Edit Mission Data in SAP. -Create manuals, guidlines, instructions and cheat sheets for data conversion and testing processes -Develop Excel spreadsheets to calculate and show the statistics of reoccurring problems. -Prepare test scenarios in HP/ALM and populate the input data accordingly. -Coordinate with other functional teams for the preparation of scenarios, input data and execution of test scripts. -Organise testing sessions with extended-team testers. -Execute test scenarios as part of the Umoja team and guide the extended-team testers in the execution. -Identify and raise defects, and coordinate with responsible teams -Re-test failed scripts after defect resolution. -Creation of Training Materials for Data Validation and Testing in SAP -SAP Test script authoring, execution and defect resolution for Product Integration Testing and User Verification Testing -Supported Tier 3 Production Support Activities Accomplishments: -Created template and assisted in creation of reports to help automate formatting of data, for easier LSMW uploads, which reduced the time needed for preparation of data to 1 hour and eliminated transfer errors -Created automated Data Validation Spreadsheet, to decrease validation time by 40% and improve quality of the validation by enabling focus on substantive, rather than mechanical errors. - Successfully Completed data conversion and load activities for all Peacekeeping Missions in Umoja Foundation Cluster 1 and Cluster 2 deployment (approximately 30 entities). Each cycle consisted of 3 Mock Data Conversion/Loads, Dress Rehearsal and Production Load. - Successfully accomplished (until now) Umoja Cluster 3 Data Conversion Load Cycles (Mocks 1-3 and Dress Rehearsal) for UNON, UNEP, ESCAP, UN-Habitat, OCHA-Geneva, for Fixed Assets Equipment and Real Estate Items. Continuing involvement in Cluster 3 data conversion for production - Successfully supported or completed Product Integration Testing (PIT) and User Verification Testing (UVT) cycles for Umoja Cluster 3
Information Technology Assistant (OSAU) October 2010 to August 2013 Company Name － City , State Responsibilities: -Conduct walk-throughs on UN floors to verify Locations, Staff and Space configurations. -Assist Project Managers evaluate Vacancies, Overcapacities and Room Type changes. -Interact with Staff in the environment to inquire about any changes on the floor and to answer any questions. -Contact Staff and Department Focal Points to confirm any discrepancies. -Record and report any discrepancies in Staff Information and make any necessary changes in UN Staff Telephone Directory (Untel) and Voice/Data Messaging Service (VMS) Databases. -Record and report any discrepancies in Floor plans and make any necessary changes in Aperture -Clean, monitor and maintain Aperture data to assure accurate Floor plans. -Assist Property Management Inventory Control Unit with Occasional Inventories and Property Verifications. -Create reports in SQL and Microsoft Access for Project Managers to aide in space planning. -Assist AFPS in the cleaning and restructuring of UN Staff Telephone Directory Database (Untel) and processes. -Clean, monitor and maintain UN Staff Telephone Directory Database (Untel) and Voice/Data Messaging Service (VMS) Database to assure accurate Staff location and information. -Create new staff entries in UN Staff Telephone Directory Database (Untel) and Voice/Data Messaging Service (VMS). -Create and run queries in SQL and Microsoft Access to edit databases. -Upload and update Untel and Aperture databases. -Develop Excel spreadsheets to calculate and show the statistics of reoccurring problems. -Develop SOP's for my position to help in training efforts. -Develop, Create and Maintain Document Management database and online library using visual studios, for department website (vb script & ASP.net). -Beta Tester for CAFM. -Assist contractor in the development of CAFM space and asset management system. -Occasionally assist in computer hardware and software installation and troubleshooting. -Beta Tester for Umoja Pilot project. -PIT Tester for Umoja using HP ALM and SAP. -Data collector for Umoja Pilot Project using templates. Accomplishments: -Granted Administrative rights to Untel and VMS SQL Databases and Aperture Floor plans due to my expertise and responsibilities. -Improved efficiency of Inventory process by creating accurate location nomenclature in Untel, VMS and Aperture databases. -Increased the accuracy level of Staff Information and Floor plans improving space planning occupancy reports. - Performed Database/Website management tasks for a month until the vacant Supervisor post on P3 level was filled. -Managed, corrected and improved data, queries and processes resulting in reducing SQL Database issues/ errors by more that 50%. -Worked and liaised with software company contractors to assist colleages in fixing errors and improve fuctionality of CAFM system.
Information Technology Assistant (PMICU) January 2008 to October 2011 Company Name － City , State Responsibilities: -Organize all PMICU Stockrooms. -Perform physical inventory counts of all PMICU Stockrooms. -Process Work Orders using MP-2 / iNeed (Work order software) -Print Barcodes for all Departments/Offices of UNHQ. -Issue andReceive Furniture from PMICU Stockrooms. -Help Staff members find the Furniture that better suites there needs. -Coordinate/Arrange furniture relocation to offsite locations. -Supervise 1 to 10 movers during the liquidation of assets for Secretariat and Conference building vacate exercise. -Assist with Furniture Disposals and update Procure Plus records accordingly. -Coordinate all IT Disposals with OICT and movers and update Procure Plus records accordingly. -Administer IT disposal service contract. -Property Records Custodian (for FMS) -Manage Furniture using Procure Plus to Build, Relocate, Transfer and Remove records. -Upload Movers scanners to Procure Plus database. -Develop SOPs for each position in PMICU. -Obtain quotes and submit for requisitions -Enter delivered furniture into Procure Plus. -Recommend purchases to maintain stockroom counts. Accomplishments: -Granted Administrative rights to Procure Plus SQL Database, due to my expertise and responsibilities. -Assigned to be Property Records Custodian for FMS. -Developed Standard Operating Procedures for unit, including ""Furniture Disposal Process"" , ""Furniture Issuance Procedure"", ""Processing PO Orders Procedure"", etc. -Developed classification system for furniture used in Unit Operations, warehouse and physical inventories based on UNCCS item codes. -Organized multiple new offsite stockrooms (45,000 sq ft). -Performed periodic stockroom counts for over 5,000 assets. -Organized relocation of approximately 10,000 assets between various stockrooms during vacate excercise of Secretariat building. -Handle deliveries of furniture averaging $200,000. -Performed Location Verification exercise for entire UNHQ Campus during the 2008 Physical Inventory. -Over 10,000 items identified, scanned and updated into Procure Plus thereby affecting $2.4M in official UNHQ inventory. -Assisted in the removal of all the furniture and all abandoned property during the liquidation of the Secretariat and Conference buildings(apprx. 630,000sqft). -Relocated, Consolidated and Organized Wood furniture into appropriated stockrooms to cut down physical inventory count by more than 50%
Information Technology Assistant (BCSS) September 2007 to December 2007 Company Name － City , State Responsibilities: -Managed a variety of expendable and non-expendable audio-visual supplies. -Arranged the contents of the stockroom and receiving areas in a manner that maintains a safe and efficient working environment. -Participated in periodic physical inventories of UN equipment to ensure accuracy of serial and barcode numbers. -Surveyed broken audio-visual equipment for disposal. -Performed asset management through Procure Plus -Cleaned up data fields in Procure Plus -Enter data on all incoming and outgoing expendable and non-expendable stock items. Accomplishments: -Granted Administrative rights to Procure Plus, due to my expertise and responsibilities. -Surveyed and Assessed all broken audio-visual equipment for disposal. -Reduced disposal survey times, by 30%, by simplifying or streamlining process/procedures. -Assisted in editing IT equipment information in Procure Plus.
Technical Support Representative July 2005 to September 2007 Company Name － City , State Responsibilities: -Managed Inventory of assigned IT products in assigned work car. -Assisted in yearly storewide physical inventory -Performed Customer Service. -Performed Client/Technician Phone Support. -Configured and Secured Wireless Networks. -Diagnosed computer Hardware and Software issues -Troubleshoooting and Resolving computer problems including: Hardware, Software, virus, network, video, etc. -Evaluated needs of clients and sold them necessary computer software solutions. Accomplishments: -Recognized as 1 of top 4 agents, promoted twice for excellent customer service. -Increased customer loyalty by 25% -Assisted in customer conflict resolution to help reduce customer product/service returns. -Worked efficiently and effectively to cut appointment wait time from weeks to 3-5 days.
QA compliance September 2002 to July 2005 Company Name － City , State Responsibilities: - Tracked and managed resources, using Great Plains and MS Excel. - Assisted in yearly warehouse inventory. - Organized warehouse stockroom. - Ordered supplies from vendors. - Processed outgoing order shipments. - Processed Customer Credit Card Payments. - Processed orders over the phone. - Performed Quality Control. - Ensured orders went out correctly and on time - Facilitated employee training. Accomplishments: - Promoted within 3 months of starting. - Put in charge of 3 persons - Improved work order processing system - Improved speed and efficiency of work order processing by 40%, by simplifying the process, and by more efficient work coordination - Created shipping supplies order sheet, ensuring more accurate and faster tracking of supplies - Increased profits by increasing productivity - through above improvements, and by own commitment and motivation
Education
Certification : Network Security , 2005 The Chubb Institute － City , State , US Certification in Network Security The Chubb Institute - Westbury, NY 2003 to 2005
Bachelor of Science : Computer Science & Business Oneonta State University － City , State , US Bachelor of Science in Computer Science & Business Oneonta State University - Oneonta, NY
Affiliations
Foundation Cluster 1 and Cluster 2 deployment (approximately 30 entities). Each cycle consisted of 3 Mock
Certifications
Certification in Network Security
Skills
Inventory, Database, Excel, Training, Stockroom, Sql, Databases, Sap, Statistics, Operations, Sops, Asset Management, Access, Asp, Asp.net, Cafm, Document Management, Inventory Control, Microsoft Access, Ms Access, Ms Asp, P3, Property Management, Restructuring, Space Planning, Telephone, Vms, Voice, Credit, Credit Card, Great Plains, Ms Excel, Order Processing, Packing, Payments, Qa, Quality Control, Shipping, Warehouse Inventory, Clients, Customer Service, Receptionist, Retail Sales, Solutions, Technical Support, Wireless, Wireless Networks, Network Security, Security, Adjustments, Clarify, Data Conversion, Data Validation, Deployment, Fixed Asset, Fixed Assets, Ids, Integration, Integration Testing, Integrator, Maintenance, Plant Maintenance, Real Estate, Subject Matter Expert, Testing, Autocad, Database Management, Mac, System Development
",INFORMATION-TECHNOLOGY
21595057," SALES REPRESENTATIVE Professional Summary Hardworking Server who thrives under pressure and goes above and beyond to create unforgettable guest
experiences. 1 year experience serving up to 100 dinner guests at an upscale Kickback Jacks restaurant. Customer-
oriented server with excellent interpersonal and communication skills. Food and beverage expert. Recently licensed
in preparation and sale of alcoholic beverages, bar procedures and liquor laws. Focused server, successful at multi-
tasking and delivering prompt and friendly service to all customers. Maintains a positive attitude and a great sense
of humor during peak hours. Server who brings a strong work ethic, interpersonal skills and customer service
expertise. Fluent in English only. Experience Sales Representative 0-1/2017 to Current Company Name City , State Cold-called prospective customers to build relationship. Greeted store customers promptly and responded to questions with knowledgeable service.  Completed documentation for product and service sales. Filled out expense reports for accounting. Maintained productive relationships with existing customers through exceptional follow-up after sales. Generated high volume of referrals. Updated database with customer and sales information. Kept showroom professional and neat at all times. Delivered products to customers in timely manner. Established new customer accounts. Informed management of special sales and service issues. Evaluated competitors and performed market research. Achieved at least $5,000 monthly sales gross profit. Server 12/2015 to 05/2016 Company Name City , State Consistently provided professional, friendly and engaging service. Skillfully promoted items on beverage lists and restaurant specials. Followed all safety and sanitation policies when handling food and beverage to uphold proper health
standards. Displayed enthusiasm and knowledge about the restaurant's menu and products. Routinely supported other areas of the restaurant as requested, including answering telephones and
completing financial transactions for other staff. Set dining tables according to type of event and service standards. Addressed diner complaints with kitchen staff and served replacement menu items promptly. Quickly recorded transactions in MICROS system to deliver prompt service. Routinely cleaned work areas, glassware and silverware throughout each shift. Immediately reported accidents, injuries or unsafe work conditions to manager. Developed and maintained positive working relationships with others to reach business goals. Demonstrated genuine hospitality while greeting and establishing rapport with guests. Guided guests through menus while demonstrating thorough knowledge of the food, beverages and
ingredients. Provided friendly and attentive service. Hostess 08/2015 to 12/2015 Company Name City , State Consistently provided professional, friendly and engaging service. Skillfully promoted items on beverage lists and restaurant specials. Followed all safety and sanitation policies when handling food and beverage to uphold proper health
standards. Assigned patrons to tables suitable for their needs and according to rotation. Assisted diners with obtaining food from buffet/serving table as needed. Assisted in maintaining preparation and service areas in a sanitary condition
Cleaned and organized eating, service, and kitchen areas
Cleaned and sterilized equipment and facilities
Cleaned garbage cans with water or steam
Responsible for the design and preparation of all menu items for private home/office setting. Cashier / Drive Thru Operator 08/2014 to 01/2015 Company Name City , State Maintained high standards of customer service during high-volume, fast-paced operations. Consistently provided friendly guest service and heartfelt hospitality. Promptly and empathetically handled guest concerns and complaints. Demonstrated integrity and honesty while interacting with guests, team members and managers. Operated the drive-through window and sales register quickly and efficiently. Greeted customers and provided excellent customer service. Pleasantly and courteously interacted with customers. Built loyal clientele through friendly interactions and consistent appreciation. Prepared fountain drinks and ice cream items. Prepared all food orders within a 2-3 minute time frame. Assembled food orders while maintaining appropriate portion control. Verified that prepared food met all standards for quality and quantity. Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved
procedures. Education N/A, Current
Varina High School - 7053 Messer Rd, Henrico, VA 23231 Skills Cash handling, clientele, excellent customer service, customer service, fast, financial, frame, honest, Meal preparation, MICROS, office, window, policies, problem solver, quality, Quick, rapport, safety, sales, tables, team player, telephones, type, trustworthy. Sales Software: Salesforce.com, TapScan Public Relations Software: Bacon's Mediasource, Factiva Desktop Publishing Software: Photoshop, Illustrator, HTML ","
SALES REPRESENTATIVE
Professional Summary
Hardworking Server who thrives under pressure and goes above and beyond to create unforgettable guest
experiences. 1 year experience serving up to 100 dinner guests at an upscale Kickback Jacks restaurant. Customer-
oriented server with excellent interpersonal and communication skills. Food and beverage expert. Recently licensed
in preparation and sale of alcoholic beverages, bar procedures and liquor laws. Focused server, successful at multi-
tasking and delivering prompt and friendly service to all customers. Maintains a positive attitude and a great sense
of humor during peak hours. Server who brings a strong work ethic, interpersonal skills and customer service
expertise. Fluent in English only.
Experience
Sales Representative 0-1/2017 to Current Company Name City , State Cold-called prospective customers to build relationship. Greeted store customers promptly and responded to questions with knowledgeable service.  Completed documentation for product and service sales. Filled out expense reports for accounting. Maintained productive relationships with existing customers through exceptional follow-up after sales. Generated high volume of referrals. Updated database with customer and sales information. Kept showroom professional and neat at all times. Delivered products to customers in timely manner. Established new customer accounts. Informed management of special sales and service issues. Evaluated competitors and performed market research. Achieved at least $5,000 monthly sales gross profit.
Server 12/2015 to 05/2016 Company Name City , State
Consistently provided professional, friendly and engaging service.
Skillfully promoted items on beverage lists and restaurant specials.
Followed all safety and sanitation policies when handling food and beverage to uphold proper health
standards.
Displayed enthusiasm and knowledge about the restaurant's menu and products.
Routinely supported other areas of the restaurant as requested, including answering telephones and
completing financial transactions for other staff.
Set dining tables according to type of event and service standards.
Addressed diner complaints with kitchen staff and served replacement menu items promptly.
Quickly recorded transactions in MICROS system to deliver prompt service.
Routinely cleaned work areas, glassware and silverware throughout each shift.
Immediately reported accidents, injuries or unsafe work conditions to manager.
Developed and maintained positive working relationships with others to reach business goals.
Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Guided guests through menus while demonstrating thorough knowledge of the food, beverages and
ingredients.
Provided friendly and attentive service.
Hostess 08/2015 to 12/2015 Company Name City , State
Consistently provided professional, friendly and engaging service.
Skillfully promoted items on beverage lists and restaurant specials.
Followed all safety and sanitation policies when handling food and beverage to uphold proper health
standards.
Assigned patrons to tables suitable for their needs and according to rotation.
Assisted diners with obtaining food from buffet/serving table as needed.
Assisted in maintaining preparation and service areas in a sanitary condition
Cleaned and organized eating, service, and kitchen areas
Cleaned and sterilized equipment and facilities
Cleaned garbage cans with water or steam
Responsible for the design and preparation of all menu items for private home/office setting.
Cashier / Drive Thru Operator 08/2014 to 01/2015 Company Name City , State
Maintained high standards of customer service during high-volume, fast-paced operations.
Consistently provided friendly guest service and heartfelt hospitality.
Promptly and empathetically handled guest concerns and complaints.
Demonstrated integrity and honesty while interacting with guests, team members and managers.
Operated the drive-through window and sales register quickly and efficiently.
Greeted customers and provided excellent customer service.
Pleasantly and courteously interacted with customers.
Built loyal clientele through friendly interactions and consistent appreciation.
Prepared fountain drinks and ice cream items.
Prepared all food orders within a 2-3 minute time frame.
Assembled food orders while maintaining appropriate portion control.
Verified that prepared food met all standards for quality and quantity.
Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved
procedures.
Education
N/A, Current
Varina High School - 7053 Messer Rd, Henrico, VA 23231
Public Relations Software: Bacon's Mediasource, Factiva
Desktop Publishing Software: Photoshop, Illustrator, HTML
",SALES
13115648," ADMISSIONS EXECUTIVE Professional Summary Highly motivated, creative professional with strong leadership and relationship-building skills. Experienced in applying principles of sociology to personnel handling, administration, education, management and marketing problems. Core Qualifications Microsoft Office Training and development Marketing and sales specialist Group behavior and dynamics Charismatic public speaker Community resources specialist Motivated team player Natural leader Organized and efficient Experience Admissions Executive August 2015 to Current Company Name - City , State Evaluated program performance against expectations. Maintained compliance with company and legal requirements. Reviewed program needs and recruited qualified staff. Inspired students to translate their academic interests into the real world by taking positive actions. Counseled undergraduates in regard to educational and professional goals. Communicated with the registrar's office to review and process requests for requirements waivers. Organized recruitment and admission events for prospective students. Served as an Academic Adviser for undergraduate students each year. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Trained staff on how to improve customer interactions. Customer Service Specialist December 2004 to August 2015 Company Name - City , State Developed, implemented and monitored programs to maximize customer satisfaction. Resolved customer questions, issues and complaints.. Conducted weekly, monthly, and quarterly team meetings discussing company goals, productivity, and team building. Developed rapport with the customer base by handling difficult issues with professionalism. Addressed committee meetings and brought procedural ideas to steering committees promoting nutrition, physical and mental assessment programs Provided Behavioral Based Safety and Education by promoting training and certification for all employees. Generated and distributed daily reports and order acknowledgments to appropriate personnel. Organized placement tests for applicants. Entered data into Excel spreadsheets tracking individual health assessments for any discrepancies. Community Outreach Coordinator Intern January 2015 to April 2015 Company Name - City , State Responsible for the coordination of community events to individuals and families promoting healthy environments and lifestyle changes to enhance emotional, physical, and functional growth. Led presentations aimed at developing comprehensive programs to meet community employment, housing, transportation, medical and crime prevention needs. Met with clients one-on-one to determine necessary services and make appropriate treatment recommendations Edited and prepared program manuals for instructors and clients. Attended conferences, seminars, and training sessions on community, health, or education related issues. Assisted the Director in event planning and fundraising. Referred families to food banks, financial assistance programs, employment and training support and health and immigration services. Child Advocate for Foster Children October 2013 to July 2014 Company Name - City , State Establish a relationship with the child to better understand the child's needs and desires Develop a relationship with the court dependent child by meeting with him/her on a weekly basis. Provide a positive role model for the child while teaching him/her self-confidence, trust, and other developmental behaviors. Support the child throughout court proceedings and explain the court proceedings to the child Review available records regarding the child's family history, school behavior, medical or mental health history, etc. Identify and explore potential resources that will facilitate family preservation, early family reunification, or alternative permanency planning. Interview all parties involved with the child regarding the child's circumstances and needs. Communicate the child's needs to the court in written reports and recommendation. Ensure that the court-approved plans for the child are being implemented. Investigate the interest of the child in judicial or administrative proceedings outside of juvenile court. Communicate and coordinate efforts with the child's social worker, probation officer, and attorney Education Bachlor of Science : Sociology , 2014 University of West Georgia - City , State Minor in Psychology Member of UWG Social Science Newspaper ""Sociological Collective"" Member of Psychology Club Member of Sports Management Committee Associate of Arts : Technical Communications , 2012 West Central Technical College - City , State Deans List Presidents List Skills Client Relations Creative Problem Solving Customer Service Academic Advisement Team Leader EffectiveCommunicator Project Management Relationship Builder Professional Attitude Marketing Multi-Task Management ","
ADMISSIONS EXECUTIVE
Professional Summary
Highly motivated, creative professional with strong leadership and relationship-building skills. Experienced in applying principles of sociology to personnel handling, administration, education, management and marketing problems.
Core Qualifications
Microsoft Office
Training and development
Marketing and sales specialist
Group behavior and dynamics
Charismatic public speaker
Community resources specialist
Motivated team player
Natural leader
Organized and efficient
Experience
Admissions Executive August 2015 to Current Company Name - City , State
Evaluated program performance against expectations.
Maintained compliance with company and legal requirements.
Reviewed program needs and recruited qualified staff.
Inspired students to translate their academic interests into the real world by taking positive actions.
Counseled undergraduates in regard to educational and professional goals.
Communicated with the registrar's office to review and process requests for requirements waivers.
Organized recruitment and admission events for prospective students.
Served as an Academic Adviser for undergraduate students each year.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Trained staff on how to improve customer interactions.
Customer Service Specialist December 2004 to August 2015 Company Name - City , State
Developed, implemented and monitored programs to maximize customer satisfaction.
Resolved customer questions, issues and complaints..
Conducted weekly, monthly, and quarterly team meetings discussing company goals, productivity, and team building.
Developed rapport with the customer base by handling difficult issues with professionalism.
Addressed committee meetings and brought procedural ideas to steering committees promoting nutrition, physical and mental assessment programs
Provided Behavioral Based Safety and Education by promoting training and certification for all employees.
Generated and distributed daily reports and order acknowledgments to appropriate personnel.
Organized placement tests for applicants.
Entered data into Excel spreadsheets tracking individual health assessments for any discrepancies.
Community Outreach Coordinator Intern January 2015 to April 2015 Company Name - City , State
Responsible for the coordination of community events to individuals and families promoting healthy environments and lifestyle changes to enhance emotional, physical, and functional growth.
Led presentations aimed at developing comprehensive programs to meet community employment, housing, transportation, medical and crime prevention needs.
Met with clients one-on-one to determine necessary services and make appropriate treatment recommendations
Edited and prepared program manuals for instructors and clients.
Attended conferences, seminars, and training sessions on community, health, or education related issues.
Assisted the Director in event planning and fundraising.
Referred families to food banks, financial assistance programs, employment and training support and health and immigration services.
Child Advocate for Foster Children October 2013 to July 2014 Company Name - City , State
Establish a relationship with the child to better understand the child's needs and desires
Develop a relationship with the court dependent child by meeting with him/her on a weekly basis.
Provide a positive role model for the child while teaching him/her self-confidence, trust, and other developmental behaviors.
Support the child throughout court proceedings and explain the court proceedings to the child
Review available records regarding the child's family history, school behavior, medical or mental health history, etc.
Identify and explore potential resources that will facilitate family preservation, early family reunification, or alternative permanency planning.
Interview all parties involved with the child regarding the child's circumstances and needs.
Communicate the child's needs to the court in written reports and recommendation.
Ensure that the court-approved plans for the child are being implemented.
Investigate the interest of the child in judicial or administrative proceedings outside of juvenile court.
Communicate and coordinate efforts with the child's social worker, probation officer, and attorney
Education
Bachlor of Science : Sociology , 2014 University of West Georgia - City , State
Minor in Psychology
Member of UWG Social Science Newspaper ""Sociological Collective""
Member of Psychology Club
Member of Sports Management Committee
Associate of Arts : Technical Communications , 2012 West Central Technical College - City , State
Deans List
Presidents List
Skills
Client Relations Creative Problem Solving Customer Service
Academic Advisement Team Leader EffectiveCommunicator
Project Management Relationship Builder Professional Attitude Marketing Multi-Task Management
",ADVOCATE
"
Languages
Conversational in Spanish
Skills
Excel and Google Sheets
FFamiliarity with multiple CRM
Databases",
Budgets, budget, Business Development
11677012," SOCIAL MEDIA MARKETING MANAGER Summary Recent graduate with excellent research, time management, and problem solving skills. Ability to function at a high level in a fast-paced environment. Passionate about travel and international education.  Highlights Deadline-driven Critical thinker Detail oriented Able to work independently and as a member of a team Organizational planning Exceptional multi-tasker Decisive problem solver Interpersonal, oral, and written communication skills Experience Company Name City , State Social Media Marketing Manager 06/2015 to Current Identify, develop, implement and evaluate social media marketing strategies based on knowledge of company objectives and market trends. Analyze performance of all social media marketing programs to identify the best opportunities for optimization. Work effectively in a heavily cross-functional, fast paced environment. Manage, in total, 30 accounts.  Company Name City , State Social Media Marketing Intern 02/2015 to 06/2015 Identified, developed, implemented and evaluated social media marketing strategies based on knowledge of company objectives and market trends. Managed, in total, six accounts.  Company Name City , State Intern 09/2014 to 12/2014 Spearheaded customer correspondence via social media outlets, i.e.  Instagram, Facebook, Trip Advisor. Analyzed performance of all social media marketing programs to identify the best opportunities for optimization. Compiled comprehensive lists describing service offerings. Updated company website to include access for Spanish-speaking customers. Education Bachelor of Arts : International Studies May 2016 North Carolina State University , City , State , USA Concentration in European Studies and e mphasis on Italian Studies  Member of Pi Beta Phi Fraternity for Women, Recruitment and Philanthropy Committees Member of National Society of Leadership and Success Literary Tutor with Helping
Early Literacy with Practice Strategies (HELPS) Program  Sigma Rho Chi: Sorority Recruitment Counselor Member of International Business Club December 2014 Institute for the International Education of Students (IES Abroad) , City , State , Italy Semester Study Abroad Languages Limited working proficiency of Italian language. Elementary proficiency of Spanish language. Skills Excellent customer service skills High ability to perform under stressful circumstances Exceptional organizational skills Effective problem-solving skills ","
SOCIAL MEDIA MARKETING MANAGER
Summary
Recent graduate with excellent research, time management, and problem solving skills. Ability to function at a high level in a fast-paced environment. Passionate about travel and international education. 
Highlights
Deadline-driven
Critical thinker
Detail oriented
Able to work independently and as a member of a team
Organizational planning
Exceptional multi-tasker
Decisive problem solver
Interpersonal, oral, and written communication skills
Experience
Company Name City , State Social Media Marketing Manager 06/2015 to Current
Identify, develop, implement and evaluate social media marketing strategies based on knowledge of company objectives and market trends.
Analyze performance of all social media marketing programs to identify the best opportunities for optimization.
Work effectively in a heavily cross-functional, fast paced environment.
Manage, in total, 30 accounts. 
Company Name City , State Social Media Marketing Intern 02/2015 to 06/2015
Identified, developed, implemented and evaluated social media marketing strategies based on knowledge of company objectives and market trends.
Managed, in total, six accounts. 
Company Name City , State Intern 09/2014 to 12/2014
Spearheaded customer correspondence via social media outlets, i.e.  Instagram, Facebook, Trip Advisor.
Analyzed performance of all social media marketing programs to identify the best opportunities for optimization.
Compiled comprehensive lists describing service offerings.
Updated company website to include access for Spanish-speaking customers.
Education
Bachelor of Arts : International Studies May 2016 North Carolina State University , City , State , USA
Concentration in European Studies and e mphasis on Italian Studies 
Member of Pi Beta Phi Fraternity for Women, Recruitment and Philanthropy Committees
Member of National Society of Leadership and Success
Literary Tutor with Helping
Early Literacy with Practice Strategies (HELPS) Program 
Sigma Rho Chi: Sorority Recruitment Counselor
Member of International Business Club
December 2014 Institute for the International Education of Students (IES Abroad) , City , State , Italy
Semester Study Abroad
Languages
Limited working proficiency of Italian language. Elementary proficiency of Spanish language.
Skills
Excellent customer service skills
High ability to perform under stressful circumstances
Exceptional organizational skills
Effective problem-solving skills
",DIGITAL-MEDIA
18484846," DIRECTOR, COMPOUNDING SALES SPECIALIST Professional Summary Highly organized and talented sales
professional who effectively multi-tasks and balances customer needs with
company
demands. Efficiently builds loyalty and long-term relationships with customers, while
consistently reaching and
exceeding sales targets. 
Skilled in building relationships, negotiating and closing sales. Core Qualifications Microsoft Office, Word, PowerPoint, Excel.
*CRM Software: Sugar and Sales Logix.
*Accomplished in relationship building and selling. Experience Director, Compounding Sales Specialist July 1997 to March 2015 Company Name － City , State Talented sales professional who effectively multi-tasks and balances customer needs with company demands. Efficiently builds loyalty and long-term relationships with customers, while consistently reaching sales targets. Exceed sales goals. Monitor customers preferences to determine focus of sales efforts. Numerous sales awards for most new accounts signed monthly and most dollars in revenue. Plan sales events. Present PowerPoint presentations at events for professionals and the public. Train new sales representatives on all aspects of compounding. Respond to all customers inquires in a timely manner. Maintain friendly and professional customer interactions. Healthcare Services Supervisor April 1996 to June 1997 Company Name － City , State Build and design nursing division. Recruit and hire all professionals. Verify all credentials and background checks. Make cold calls and appointments to local hospitals, nursing homes and doctors' offices to introduce service to build client base. Answer all clients' and employees' questions and concerns regarding services, availability and pricing. Branch Manager June 1994 to March 1996 Company Name － City , State Manage all activities at the local branch, delegating duties as necessary. Make cold calls and appointments to local hospitals, nursing homes and doctors' offices to introduce service to build client base Increase client base to increase revenue. Increase recruitment of professionals. Verify all credentials and background checks on professionals. Increase client orders and staff open positions with appropriate skilled professionals. Resolve problems in a timely manner. Staffing Coordinator August 1983 to June 1994 Company Name － City , State Plan and conduct new employee orientation to foster positive attitude toward organizational objectives. Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures. Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits. Develop, administer and evaluate applicant tests. Verify all credentials, references and background checks on staffing employees. Identify staff vacancies and recruit, interview and select applicants. Front End Manager/Cashier June 1981 to July 1983 Company Name － City , State Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Calculate total payments received during a time period, and reconcile this with total sales. Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. Supervise others and provide on-the-job training. Compute and record totals of transactions. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Assist with duties in other areas of the store. L.P.N. Staff Nurse & PRN Charge Nurse June 1978 to May 1981 Company Name － City , State Assist other nursing units as needed, such as, ICU, CCU and ER. Provide basic patient care or treatments. Administer prescribed medications or start intravenous fluids, noting times and amounts on patients' charts. Observe patients, charting and reporting changes in patients' conditions, such as adverse reactions to medication or treatment, and taking any necessary action. Work as part of a healthcare team to assess patient needs, plan and modify care, and implement interventions. Supervise other L.P.N.'s, nurses' aides or assistants. Answer patients' calls and determine how to assist them. Receptionist January 1971 to February 1975 Company Name － City , State Greet visitors, ascertain purpose of visit, and direct them to appropriate staff. Answer telephones and direct calls to appropriate staff. Complete insurance or other claim forms. Interview patients to complete documents, case histories, or forms, such as intake or insurance forms. Compile and record medical charts, reports, or correspondence, using typewriter. Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies. Transcribe recorded messages or practitioners' diagnoses or recommendations into patients' medical records. Receive and route messages or documents, such as laboratory results, to appropriate staff. Education High School Diploma : May 1971 GRIFFITHVILLE HIGH SCHOOL － City , State Physical Education/Math , May 1977 HARDING COLLEGE － City , State Physical Education/Math BAPTIST SCHOOL OF NURSING － City , State Aug 1978 L.P.N Skills administrative functions, basic, benefits, charts, clerical, CRM, client, clients, firing, focus, forms, insurance, inventory, Issue receipts, Excel, money, Microsoft Office, PowerPoint, PowerPoint presentations, Word, nursing, organizational, patient care, Observe patients, policies, pricing, promotion, recruitment, relationship building, reporting, selling, Sales, staffing, telephones, typewriter ","
DIRECTOR, COMPOUNDING SALES SPECIALIST
Professional Summary
Highly organized and talented sales
professional who effectively multi-tasks and balances customer needs with
company
demands. Efficiently builds loyalty and long-term relationships with customers, while
consistently reaching and
exceeding sales targets. 
Skilled in building relationships, negotiating and closing sales.
Core Qualifications
Microsoft Office, Word, PowerPoint, Excel.
*CRM Software: Sugar and Sales Logix.
*Accomplished in relationship building and selling.
Experience
Director, Compounding Sales Specialist July 1997 to March 2015 Company Name － City , State
Talented sales professional who effectively multi-tasks and balances customer needs with company demands.
Efficiently builds loyalty and long-term relationships with customers, while consistently reaching sales targets.
Exceed sales goals.
Monitor customers preferences to determine focus of sales efforts.
Numerous sales awards for most new accounts signed monthly and most dollars in revenue.
Plan sales events.
Present PowerPoint presentations at events for professionals and the public.
Train new sales representatives on all aspects of compounding.
Respond to all customers inquires in a timely manner.
Maintain friendly and professional customer interactions.
Healthcare Services Supervisor April 1996 to June 1997 Company Name － City , State
Build and design nursing division.
Recruit and hire all professionals.
Verify all credentials and background checks.
Make cold calls and appointments to local hospitals, nursing homes and doctors' offices to introduce service to build client base.
Answer all clients' and employees' questions and concerns regarding services, availability and pricing.
Branch Manager June 1994 to March 1996 Company Name － City , State
Manage all activities at the local branch, delegating duties as necessary.
Make cold calls and appointments to local hospitals, nursing homes and doctors' offices to introduce service to build client base Increase client base to increase revenue.
Increase recruitment of professionals.
Verify all credentials and background checks on professionals.
Increase client orders and staff open positions with appropriate skilled professionals.
Resolve problems in a timely manner.
Staffing Coordinator August 1983 to June 1994 Company Name － City , State
Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.
Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.
Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits.
Develop, administer and evaluate applicant tests.
Verify all credentials, references and background checks on staffing employees.
Identify staff vacancies and recruit, interview and select applicants.
Front End Manager/Cashier June 1981 to July 1983 Company Name － City , State
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Calculate total payments received during a time period, and reconcile this with total sales.
Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
Supervise others and provide on-the-job training.
Compute and record totals of transactions.
Issue receipts, refunds, credits, or change due to customers.
Assist customers by providing information and resolving their complaints.
Assist with duties in other areas of the store.
L.P.N. Staff Nurse & PRN Charge Nurse June 1978 to May 1981 Company Name － City , State
Assist other nursing units as needed, such as, ICU, CCU and ER.
Provide basic patient care or treatments.
Administer prescribed medications or start intravenous fluids, noting times and amounts on patients' charts.
Observe patients, charting and reporting changes in patients' conditions, such as adverse reactions to medication or treatment, and taking any necessary action.
Work as part of a healthcare team to assess patient needs, plan and modify care, and implement interventions.
Supervise other L.P.N.'s, nurses' aides or assistants.
Answer patients' calls and determine how to assist them.
Receptionist January 1971 to February 1975 Company Name － City , State
Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
Answer telephones and direct calls to appropriate staff.
Complete insurance or other claim forms.
Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
Compile and record medical charts, reports, or correspondence, using typewriter.
Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
Transcribe recorded messages or practitioners' diagnoses or recommendations into patients' medical records.
Receive and route messages or documents, such as laboratory results, to appropriate staff.
Education
High School Diploma : May 1971 GRIFFITHVILLE HIGH SCHOOL － City , State
Physical Education/Math , May 1977 HARDING COLLEGE － City , State Physical Education/Math
",HEALTHCARE
26125407," HEALTHCARE ADMINISTRATION INTERN Professional Summary To find a position that will utilize my knowledge while working in tandem with in a highly-regarded setting. Skilled at communicating, organizing and solving problems to raise the stature and rankings of health care facilities. Skills Strong p resentation skills Effective staff coach Strategic planning capability Planning and development Supervisory training Analytical thinker Supervisory training Quality improvement competency Independent judgment and decision making Work History Healthcare Administration Intern , 01/2014 to 04/2014 Company Name – City , State Conducted a feasibility study on 12, 10 and eight hour shifts by compiling statistics. Handled detail work including make and maintaining a work schedule for 16 employees. Proposed new ideas for the holiday and schedule guidelines. Worked with a LEAN coach, Budget Director, Human Recourse, Pay Roll Reprehensive to get an over view of how things are ran in the department. Worked with tight deadlines. Skillfully developed departmental goals, objectives, standards of performance, policies and procedures. Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines. Interpreted and communicated new or revised policies to staff. Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy. Pulmonary Lab Technician , 04/2011 to Current Company Name – City , State Performed 12-lead EKGs on patients throughout the health system using the GE MAC 5000 EKG Machine. Assumed responsibility for reading EKGs for normal and abnormal results and reporting these to the Doctor, Charge Nurse or Nurse. Extracted arterial blood for blood gas tests for patients using ABL800 Flex Radiometer and ran samples, reported and verified results. Identified abnormal results and report the results to the appropriate personnel; maintained the ABL800 Flex with changing out membranes, waste, calibration solutions and gas tanks. Maintained and ensured timely replenishment of supplies for the laboratory, especially those used to conduct EKGs and blood gas tests. Conducted monthly correlations and reruns of samples; organized EKG logs, credit logs and sample rejection logs. Compose the schedule for 24 lab employees. Skillfully developed departmental goals, objectives, standards of performance, policies and procedures. Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy. Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care. Educated staff on state and federal statutes, rules and regulations governing home care services. Interpreted and communicated new or revised policies to staff. Laboratory Assistant , 11/2008 to 04/2011 Company Name – City , State Performed standardized laboratory tests to verify chemical characteristics or composition of specimen. Completed medical laboratory tests, procedures, experiments, and analyses to provide data for diagnosis, treatment, and prevention of disease. Conducted chemical analyses of body fluids, such as blood, urine, and spinal fluid, to determine presence of normal and abnormal components. Studied blood cells, their numbers, and morphology, using microscopic technique and performed blood group, type, and compatibility tests for transfusion purposes. Provided complex laboratory technical support and was responsible for the facilitation of a draw station lab including preparation of manuals, manifests and monthly reports. Skillfully developed departmental goals, objectives, standards of performance, policies and procedures. Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines. Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy. Recruited, hired, trained and coached on average of 4 new employees per year. Established and maintained systems that safely met residents' needs. Patient Educator , 08/2005 to Current Company Name – City , State Conducted training for clients and their appointed caretakers on how to use complex PT-INR blood monitoring instruments. Instructed clients on usage and maintenance of instruments including quality control, cleaning, recording and reporting results and troubleshooting. Communicated with clients on the prevention of errors affecting test results and scheduled training to incorporate client time, preparation and submission of documents. Identified educational needs of patient and caretakers by collaborating with attending physicians, department heads, and staff. Encouraged participation in decision-making about health care options by facilitating the caretakers' understanding of patient's health status. Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines. Established and maintained systems that safely met residents' needs. Patient Care Technician , 01/2003 to 01/2008 Company Name – City , State Functioned as a Phlebotomist that specialized in pediatric, geriatric and dermal venipuncture. Accomplished several types of indwelling venipuncture including Broviac, Hickman, PICC, Groshong, and CVC or CVL. Facilitated laboratory testing and maintenance including NOVA CCX and I-SAT and MonoSpot, Strep-A, bHCG, UA, Protime, Westergren Sedimentation Rate and Glucose. Coordinated patient appointments for MRIs, CT scans, and ultrasounds including pre-certification and verification of benefits. Maintained patient information such as medical history, results of tests and examinations and patient symptoms. Explained terminology and procedures, research inquiries, instruct on how to use home health care products and collect and prepare data for further research. Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy. Established and maintained systems that safely met residents' needs. Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care. Reviewed customer survey information to prioritize areas of improvement. Investigated, provided and submitted information to Quality Department about special incidents, events and complaints. Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan. Education Bachelor of Science : Health Administration , Current Eastern Michigan University - City , State Health Administration Coursework in Health Services Administration Coursework in Business Management Coursework in Healthcare Administration Coursework in Health Services Administration and Business Coursework in Human Resources Management and Accounting Associate of Art : 4 2014 Schoolcraft College - City , State Coursework in Health Services Administration Coursework in Health Services Administration and Business Coursework in Human Resources Management and Accountin g Associate of Science : Health Science , 5 2006 Schoolcraft College - City , State Health Science Recipient of Canton Township Scholarship Coursework in Community Health Coursework in Health Services Administration Coursework in Healthcare Administration Coursework in Health Services Administration and Business Coursework in Human Resources Management and Accounting Accomplishments Microsoft Suite * CareWeb * Master Control * PathNet * Carelink * EWS. U of M Online Reference Library * LabWorks. Affiliations American Society for Clinical Laboratory Science, Member, 2012-Present Basic Life Support (BLS), American Heart Association, Nov 2011-Present Certified Anticoagulation Patient Self-Testing, University of Southern Indiana, Apr 2009 Certified Phlebotomist, American Society of Clinical Pathology, Nov 2001-Present Den Leader, Cub Scouts of America, September 2014 Skills benefits, Budget, calibration, coach, draw, credit, client, clients, decision-making, diagnosis, MAC, Director, personnel, quality control, reading, recording, reporting, research, SAT, statistics, technical support, troubleshooting, type, view, composition ","
HEALTHCARE ADMINISTRATION INTERN
Professional Summary
To find a position that will utilize my knowledge while working in tandem with in a highly-regarded setting. Skilled at communicating, organizing and solving problems to raise the stature and rankings of health care facilities.
Skills
Strong p resentation skills
Effective staff coach
Strategic planning capability
Planning and development
Supervisory training
Analytical thinker
Supervisory training
Quality improvement competency
Independent judgment and decision making
Work History
Healthcare Administration Intern , 01/2014 to 04/2014 Company Name – City , State
Conducted a feasibility study on 12, 10 and eight hour shifts by compiling statistics.
Handled detail work including make and maintaining a work schedule for 16 employees.
Proposed new ideas for the holiday and schedule guidelines.
Worked with a LEAN coach, Budget Director, Human Recourse, Pay Roll Reprehensive to get an over view of how things are ran in the department.
Worked with tight deadlines.
Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines.
Interpreted and communicated new or revised policies to staff.
Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy.
Pulmonary Lab Technician , 04/2011 to Current Company Name – City , State
Performed 12-lead EKGs on patients throughout the health system using the GE MAC 5000 EKG Machine.
Assumed responsibility for reading EKGs for normal and abnormal results and reporting these to the Doctor, Charge Nurse or Nurse.
Extracted arterial blood for blood gas tests for patients using ABL800 Flex Radiometer and ran samples, reported and verified results.
Identified abnormal results and report the results to the appropriate personnel; maintained the ABL800 Flex with changing out membranes, waste, calibration solutions and gas tanks.
Maintained and ensured timely replenishment of supplies for the laboratory, especially those used to conduct EKGs and blood gas tests.
Conducted monthly correlations and reruns of samples; organized EKG logs, credit logs and sample rejection logs.
Compose the schedule for 24 lab employees.
Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy.
Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.
Educated staff on state and federal statutes, rules and regulations governing home care services.
Interpreted and communicated new or revised policies to staff.
Laboratory Assistant , 11/2008 to 04/2011 Company Name – City , State
Performed standardized laboratory tests to verify chemical characteristics or composition of specimen.
Completed medical laboratory tests, procedures, experiments, and analyses to provide data for diagnosis, treatment, and prevention of disease.
Conducted chemical analyses of body fluids, such as blood, urine, and spinal fluid, to determine presence of normal and abnormal components.
Studied blood cells, their numbers, and morphology, using microscopic technique and performed blood group, type, and compatibility tests for transfusion purposes.
Provided complex laboratory technical support and was responsible for the facilitation of a draw station lab including preparation of manuals, manifests and monthly reports.
Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines.
Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy.
Recruited, hired, trained and coached on average of 4 new employees per year.
Established and maintained systems that safely met residents' needs.
Patient Educator , 08/2005 to Current Company Name – City , State
Conducted training for clients and their appointed caretakers on how to use complex PT-INR blood monitoring instruments.
Instructed clients on usage and maintenance of instruments including quality control, cleaning, recording and reporting results and troubleshooting.
Communicated with clients on the prevention of errors affecting test results and scheduled training to incorporate client time, preparation and submission of documents.
Identified educational needs of patient and caretakers by collaborating with attending physicians, department heads, and staff.
Encouraged participation in decision-making about health care options by facilitating the caretakers' understanding of patient's health status.
Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines.
Established and maintained systems that safely met residents' needs.
Patient Care Technician , 01/2003 to 01/2008 Company Name – City , State
Functioned as a Phlebotomist that specialized in pediatric, geriatric and dermal venipuncture.
Accomplished several types of indwelling venipuncture including Broviac, Hickman, PICC, Groshong, and CVC or CVL.
Facilitated laboratory testing and maintenance including NOVA CCX and I-SAT and MonoSpot, Strep-A, bHCG, UA, Protime, Westergren Sedimentation Rate and Glucose.
Coordinated patient appointments for MRIs, CT scans, and ultrasounds including pre-certification and verification of benefits.
Maintained patient information such as medical history, results of tests and examinations and patient symptoms.
Explained terminology and procedures, research inquiries, instruct on how to use home health care products and collect and prepare data for further research.
Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy.
Established and maintained systems that safely met residents' needs.
Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.
Reviewed customer survey information to prioritize areas of improvement.
Investigated, provided and submitted information to Quality Department about special incidents, events and complaints.
Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan.
Education
Bachelor of Science : Health Administration , Current Eastern Michigan University - City , State
Health Administration
Coursework in Health Services Administration
Coursework in Business Management
Coursework in Healthcare Administration
Coursework in Health Services Administration and Business
Coursework in Human Resources Management and Accounting
Associate of Art : 4 2014 Schoolcraft College - City , State
Coursework in Health Services Administration
Coursework in Health Services Administration and Business
Coursework in Human Resources Management and Accountin g
Associate of Science : Health Science , 5 2006 Schoolcraft College - City , State
Health Science
Recipient of Canton Township Scholarship
Coursework in Community Health
Coursework in Health Services Administration
Coursework in Healthcare Administration
Coursework in Health Services Administration and Business
Coursework in Human Resources Management and Accounting
Accomplishments
Microsoft Suite * CareWeb * Master Control * PathNet * Carelink * EWS.
U of M Online Reference Library * LabWorks.
Affiliations
American Society for Clinical Laboratory Science, Member, 2012-Present Basic Life Support (BLS), American Heart Association, Nov 2011-Present Certified Anticoagulation Patient Self-Testing, University of Southern Indiana, Apr 2009 Certified Phlebotomist, American Society of Clinical Pathology, Nov 2001-Present Den Leader, Cub Scouts of America, September 2014
",HEALTHCARE
52246737," INFORMATION TECHNOLOGY PROVISIONING TECHNICIAN Career Overview Process driven, goal oriented, Information Security Leader with 5 years of IT and security experience. A self-motivated
Governance
manager that is adept at analyzing and remediating threat vectors on an enterprise level. Bolsters corporate strategy, enhances
daily security operations and delivers improved and optimized business protection, while leading a geographically diverse team
adept at problem solving and risk analysis.
Audit and Control Establishment
Immediate Value Offered Technical Acumen
Maximize technology investment, effectively implement IT business strategy,
drive innovation, improve business processes, expand service & technical STRATEGIC PLANNING & ENABLEMENT
capabilities and maximize multi-million dollar cost savings Qualifications BUSINESS PROCESS IMPROVEMENTS
Partner with teams to create efficient cross-functional processes by eliminating
CONTRACT NEGOTIATIONS
COST SAVINGS INITIATIVES AD, DNS, TCP/IP, Microsoft Exchange, Rapid7 Vulnerability Assessment Platform, Firewall, IDS/IPS, Web Filter/Proxy, Mail Accomplishments Influential change agent focused on renewing quality initiatives for complex IT IT SOX GOVERNANCE & COMPLIANCE
Outstanding Mentoring skills, adept at coaching junior and senior personnel,
portfolios while collaborating cross-functionally and interdepartmentally
increasing growth and confidence among team members
FINANCIAL POLICIES & FORECASTING
PROJECT Deployment & REPORTING
PROJECT SCOPE AND SCHEDULING
Provide ongoing management of Information Security practices, specifications,
and architecture design facilitating continuous organizational improvement
Security INFRASTRUCTURE
IT ANALYTICS & ORIENTATION
Progressive experience with managing enterprise security initiatives and
culture and the development of appropriate audit procedures, policies,
managing IT SOX governance & compliance to build a risk-based security
escalation paths, tracking, documentation, and a highly trained team proficient
Management Experience
in enforcing key SOX requirements throughout the enterprise
PROGRAM MANAGEMENT
CROSS FUNCTIONAL COLLABORATION
coupled with enterprise policy creation and negotiation acumen
Possess comprehensive technical background and management experience RESOURCES UTILIZATION
TRAINING & DEVELOPMENT
Ensure business continuity and manage technology risks through information CHANGE MANAGEMENT
assurance scoping, raising security awareness, bolstering systems, deploying. Work Experience 08/2013 to 11/2013 Company Name － State McAfee EEPC). Worked with multiple departments and executive teams to ensure a timely and complete roll-out of product. Served as a technical lead and a tier 2 escalation resource for multiple applications and operating systems. Support included
Windows (XP and 7), Linux (Red Hat), and Mac (OSX). Administration, troubleshooting, reclamation, and issuance of RSA soft and hard tokens. Served as main escalation point
for de-synchronization issues and hardware-based troubles. Led the executive support team which provided ""white-glove"" support for director level and above
Active Directory administration ranging from SSO integration to forest creation, to simple user administration. Identified,. Information Technology Provisioning Technician , 10/2012 to 08/2013 Company Name － City , State researched and resolved AD issues relating to advanced administration and GPO creation. Provided remote and local support to an employee base of over 7000 employees, contractors, and consultants. Resolved
complex hardware and software issues, and served as tier 2 and 3 support when needed. Utilized multiple ticketing systems to track customer issues, including Numara Footprints and Kayako
Provisioned, troubleshot, and repaired laptops, desktops, MiFi's, and corporate cellular phones
Managed the network operations center, which serviced upwards of 100 clients over multiple geographic locations with. Information Technology Consultant , 12/2011 to 02/2013 Company Name － City , State varying degrees of service contracts, in significantly diverse environments. Utilization of N-Central monitoring and patch management platform to audit and report on customer compliance and
software usage statistics to prepare and present recommendations to increase security and productivity of the business
Architected, implemented, and documented various Exchange and Active Directory deployments within each customer's
individual ecosystem, and tracked utilization statistics to increase revenue for the operations center. Company Name － City , State Responsible for Enterprise Information Security and Architecture, Risk Management and Compliance, understanding business
Information Security & Compliance Manager SolarCity, SAN MATEO, CA November 2013 - PRESENT
issues and concerns, determining business and security requirements, designing architecture and applying Security Technologies
to mitigate risk and ensure compliance with SolarCity policies and standards. Implementation and administration of forensic imaging enterprise solution. Utilized to conduct covert and overt collection and analysis of at-risk employees Creation and maintenance of IT SOX
identified by our Legal team. Governance and Compliance program
Outstanding mentoring skills, adept at coaching junior and senior personnel,
increasing growth and confidence among team members. deployment of Vulnerability Assessment
Concept-to-completion driver for the
platform
Interdepartmental mediator focused on converting identified risks, divergent -
programming and non-compliant applications and software into enterprise-
level solutions complete with policy guidance and remediation measures
Vendor assessment, negotiation and then
implementation of an upgraded security
Managed Information Security projects, including planning and development of
platform including firewall, proxy,
new processes and technologies in areas of intrusion detection and response,
category-based filter and VPN
management of vulnerability assessment practices, and vpn authentication. Reduced the total cost of ownership for our
Anti-Virus system by streamlining the
Identified technical/mobility improvements to physical security designs, Author and maintain all Information
deployment and administration processes
providing a risk-based methodology, increased incident management landscape Technology, and Information Security
and reduced operational expenditure policies for the enterprise Administered and coordinated the conversion of existing whole disk encryption platform (Symantec PGP) to new platform. Education and Training Associates of Arts and Sciences (AAS) : Business Administration Software Technology Business Administration Software Technology Associates of Arts (AA) : Information Technology Heald College Information Technology Associate of Applied Sciences (AAS) : Network Security Heald College Network Security Comptia A Certification
Comptia Security Certification Skills A Certification, Active Directory, AD, Anti-Virus, BUSINESS PROCESS, coaching, Compliance Manager, CA, hardware, Concept, CONTRACT NEGOTIATIONS, contracts, conversion, encryption, clients, designing, desktops, Disaster Recovery, DNS, Firewall, functional, Gateway, IDS, imaging, Information Security, laptops, Legal, Linux, Mac, director, McAfee, mediator, mentoring, Exchange, Microsoft Exchange, Mail, Windows (XP, negotiation, Enterprise, network, Networking, operating systems, personnel, policies, processes, programming, Proxy, Red Hat, RELATIONSHIP BUILDING, Risk Management, SAN, statistics, Symantec, TCP/IP, Technical Trainer, phones, troubleshooting, VPN, Author ","
INFORMATION TECHNOLOGY PROVISIONING TECHNICIAN
Career Overview
Process driven, goal oriented, Information Security Leader with 5 years of IT and security experience. A self-motivated
Governance
manager that is adept at analyzing and remediating threat vectors on an enterprise level. Bolsters corporate strategy, enhances
daily security operations and delivers improved and optimized business protection, while leading a geographically diverse team
adept at problem solving and risk analysis.
Audit and Control Establishment
Immediate Value Offered Technical Acumen
Maximize technology investment, effectively implement IT business strategy,
drive innovation, improve business processes, expand service & technical STRATEGIC PLANNING & ENABLEMENT
capabilities and maximize multi-million dollar cost savings
Qualifications
BUSINESS PROCESS IMPROVEMENTS
Partner with teams to create efficient cross-functional processes by eliminating
CONTRACT NEGOTIATIONS
COST SAVINGS INITIATIVES AD, DNS, TCP/IP, Microsoft Exchange, Rapid7 Vulnerability Assessment Platform, Firewall, IDS/IPS, Web Filter/Proxy, Mail
Accomplishments
Influential change agent focused on renewing quality initiatives for complex IT IT SOX GOVERNANCE & COMPLIANCE
Outstanding Mentoring skills, adept at coaching junior and senior personnel,
portfolios while collaborating cross-functionally and interdepartmentally
increasing growth and confidence among team members
FINANCIAL POLICIES & FORECASTING
PROJECT Deployment & REPORTING
PROJECT SCOPE AND SCHEDULING
Provide ongoing management of Information Security practices, specifications,
and architecture design facilitating continuous organizational improvement
Security INFRASTRUCTURE
IT ANALYTICS & ORIENTATION
Progressive experience with managing enterprise security initiatives and
culture and the development of appropriate audit procedures, policies,
managing IT SOX governance & compliance to build a risk-based security
escalation paths, tracking, documentation, and a highly trained team proficient
Management Experience
in enforcing key SOX requirements throughout the enterprise
PROGRAM MANAGEMENT
CROSS FUNCTIONAL COLLABORATION
coupled with enterprise policy creation and negotiation acumen
Possess comprehensive technical background and management experience RESOURCES UTILIZATION
TRAINING & DEVELOPMENT
Ensure business continuity and manage technology risks through information CHANGE MANAGEMENT
assurance scoping, raising security awareness, bolstering systems, deploying.
Work Experience
08/2013 to 11/2013 Company Name － State
McAfee EEPC).
Worked with multiple departments and executive teams to ensure a timely and complete roll-out of product.
Served as a technical lead and a tier 2 escalation resource for multiple applications and operating systems.
Support included
Windows (XP and 7), Linux (Red Hat), and Mac (OSX).
Administration, troubleshooting, reclamation, and issuance of RSA soft and hard tokens.
Served as main escalation point
for de-synchronization issues and hardware-based troubles.
Led the executive support team which provided ""white-glove"" support for director level and above
Active Directory administration ranging from SSO integration to forest creation, to simple user administration.
Identified,.
Information Technology Provisioning Technician , 10/2012 to 08/2013 Company Name － City , State
researched and resolved AD issues relating to advanced administration and GPO creation.
Provided remote and local support to an employee base of over 7000 employees, contractors, and consultants.
Resolved
complex hardware and software issues, and served as tier 2 and 3 support when needed.
Utilized multiple ticketing systems to track customer issues, including Numara Footprints and Kayako
Provisioned, troubleshot, and repaired laptops, desktops, MiFi's, and corporate cellular phones
Managed the network operations center, which serviced upwards of 100 clients over multiple geographic locations with.
Information Technology Consultant , 12/2011 to 02/2013 Company Name － City , State
varying degrees of service contracts, in significantly diverse environments.
Utilization of N-Central monitoring and patch management platform to audit and report on customer compliance and
software usage statistics to prepare and present recommendations to increase security and productivity of the business
Architected, implemented, and documented various Exchange and Active Directory deployments within each customer's
individual ecosystem, and tracked utilization statistics to increase revenue for the operations center.
Company Name － City , State
Responsible for Enterprise Information Security and Architecture, Risk Management and Compliance, understanding business
Information Security & Compliance Manager SolarCity, SAN MATEO, CA November 2013 - PRESENT
issues and concerns, determining business and security requirements, designing architecture and applying Security Technologies
to mitigate risk and ensure compliance with SolarCity policies and standards.
Implementation and administration of forensic imaging enterprise solution.
Utilized to conduct covert and overt collection and analysis of at-risk employees Creation and maintenance of IT SOX
identified by our Legal team.
Governance and Compliance program
Outstanding mentoring skills, adept at coaching junior and senior personnel,
increasing growth and confidence among team members.
deployment of Vulnerability Assessment
Concept-to-completion driver for the
platform
Interdepartmental mediator focused on converting identified risks, divergent -
programming and non-compliant applications and software into enterprise-
level solutions complete with policy guidance and remediation measures
Vendor assessment, negotiation and then
implementation of an upgraded security
Managed Information Security projects, including planning and development of
platform including firewall, proxy,
new processes and technologies in areas of intrusion detection and response,
category-based filter and VPN
management of vulnerability assessment practices, and vpn authentication.
Reduced the total cost of ownership for our
Anti-Virus system by streamlining the
Identified technical/mobility improvements to physical security designs, Author and maintain all Information
deployment and administration processes
providing a risk-based methodology, increased incident management landscape Technology, and Information Security
and reduced operational expenditure policies for the enterprise Administered and coordinated the conversion of existing whole disk encryption platform (Symantec PGP) to new platform.
Education and Training
Associates of Arts and Sciences (AAS) : Business Administration Software Technology Business Administration Software Technology
Associates of Arts (AA) : Information Technology Heald College Information Technology
Associate of Applied Sciences (AAS) : Network Security Heald College Network Security
Comptia A Certification
Comptia Security Certification
Skills
A Certification, Active Directory, AD, Anti-Virus, BUSINESS PROCESS, coaching, Compliance Manager, CA, hardware, Concept, CONTRACT NEGOTIATIONS, contracts, conversion, encryption, clients, designing, desktops, Disaster Recovery, DNS, Firewall, functional, Gateway, IDS, imaging, Information Security, laptops, Legal, Linux, Mac, director, McAfee, mediator, mentoring, Exchange, Microsoft Exchange, Mail, Windows (XP, negotiation, Enterprise, network, Networking, operating systems, personnel, policies, processes, programming, Proxy, Red Hat, RELATIONSHIP BUILDING, Risk Management, SAN, statistics, Symantec, TCP/IP, Technical Trainer, phones, troubleshooting, VPN, Author
",INFORMATION-TECHNOLOGY
17576030," FITNESS CONSULTANT Experience 09/2013 to 03/2014 Fitness Consultant Company Name － City , State Conducted tours, and gave wellness advice to help every person change their lives. Also, did outside marketing to help drive in business and
conducted calls to prospective members. 08/2012 to 05/2013 DAEP/Special Education/Coach Company Name － City , State Taught in the DAEP (Disciplinary Alternative Educational Program) Also worked in the Special Education wings in the Middle and Elementary
schools with Autism and Down Syndrome children, also coached Football, Basketball, and conducted the Strength and Conditioning programs for
Middle school and high school athletes. 08/2009 to 05/2012 PE/Special Education/Coach Company Name － City , State Taught three PE classes in the Middle School and also taught in the Content Mastery programs to help children with disabilities. Also worked with
the Special Educational settings in the Elementary and high school levels and also coached Football, Basketball, Baseball, and Track & Field
throughout various teams and levels in the Athletic Department. 07/2014 to Current Sales Company Name － City , State Helped grow the business from the inside out. Maintained detailed records of jobs and potential clients. Maintained client relations and work. ​ Education and Training May 2009 Parks and Recreation Management SOUTHWESTERN OKLAHOMA STATE UNIVERSITY － City , State Parks and Recreation Management Criminal Justice Blinn College － City , State Member of the football and baseball teams President of SAAC Member of the Student Council. Crimianl Justice Texas A&M University-Commerce － City , State Member of the football team Vice President of SAAC Memeber of Student Council ​ Additional Information CDL Drivers License THSCA Member CPI member Activities and Honors Member of the Bulldogs Baseball Team. (2007-09)
Special Olympics Coordinator (Western Oklahoma)
Member of TKE Fraternity. Tau Kappa Epsilon Vice President
Vice President of The Student Athlete Advisory Committee (SAAC)
TEXAS A&M UNIVERSITY-COMMERCE - COMMERCE, TX
Member of the Lions Football Team
President of the Student Athlete Advisory Committee (SAAC)
Special Olympics Coach
Member of the Criminal Law Club
BLINN COLLEGE - BRENHAM, TX
Member of the Buccaneers Football and Baseball Teams.
Special Olympics Coach
Mentor to younger kids through a Big Brother Program. Sponsored by schools in the area.
Additional Skills
CPR/AED Certified
CPI Certified (Crisis Prevention Intervention)
THSCA Member (Texas High School Coaches Association) ","
FITNESS CONSULTANT
Experience
09/2013 to 03/2014
Fitness Consultant Company Name － City , State
Conducted tours, and gave wellness advice to help every person change their lives.
Also, did outside marketing to help drive in business and
conducted calls to prospective members.
08/2012 to 05/2013
DAEP/Special Education/Coach Company Name － City , State
Taught in the DAEP (Disciplinary Alternative Educational Program) Also worked in the Special Education wings in the Middle and Elementary
schools with Autism and Down Syndrome children, also coached Football, Basketball, and conducted the Strength and Conditioning programs for
Middle school and high school athletes.
08/2009 to 05/2012
PE/Special Education/Coach Company Name － City , State
Taught three PE classes in the Middle School and also taught in the Content Mastery programs to help children with disabilities.
Also worked with
the Special Educational settings in the Elementary and high school levels and also coached Football, Basketball, Baseball, and Track & Field
throughout various teams and levels in the Athletic Department.
07/2014 to Current
Sales Company Name － City , State
Helped grow the business from the inside out.
Maintained detailed records of jobs and potential clients.
Maintained client relations and work.
‚Äã
Education and Training
May 2009
Parks and Recreation Management SOUTHWESTERN OKLAHOMA STATE UNIVERSITY － City , State Parks and Recreation Management
Criminal Justice Blinn College － City , State
Member of the football and baseball teams
President of SAAC
Member of the Student Council.
Crimianl Justice Texas A&M University-Commerce － City , State
Member of the football team
Vice President of SAAC
Memeber of Student Council
‚Äã
Additional Information
CDL Drivers License
THSCA Member
CPI member
Activities and Honors
Member of the Bulldogs Baseball Team. (2007-09)
Special Olympics Coordinator (Western Oklahoma)
Member of TKE Fraternity. Tau Kappa Epsilon Vice President
Vice President of The Student Athlete Advisory Committee (SAAC)
TEXAS A&M UNIVERSITY-COMMERCE - COMMERCE, TX
Member of the Lions Football Team
President of the Student Athlete Advisory Committee (SAAC)
Special Olympics Coach
Member of the Criminal Law Club
BLINN COLLEGE - BRENHAM, TX
Member of the Buccaneers Football and Baseball Teams.
Special Olympics Coach
Mentor to younger kids through a Big Brother Program. Sponsored by schools in the area.
Additional Skills
CPR/AED Certified
CPI Certified (Crisis Prevention Intervention)
THSCA Member (Texas High School Coaches Association)
",FITNESS
29076405," LEASING CONSULTANT Summary To attain a position with a client and team oriented business that promotes my customer service aptitude while expanding company-wide knowledge to meet office oriented goals. Experience Leasing Consultant Jan 2016 to Current Company Name － City , State   Associated with the
leasing of vacant units in the property to help ensure a high occupancy rate
and assisting in customer service, and resident retention of current residents.
  Assist in daily
inspections and upkeep models and target units, ensuring they are presentable
and ready to show to prospective residents.
·      Perform duties
associated with the rental of apartments, deal closing for renewals, and
off-site marketing. Process rental
applications and complete related forms, verify all information in rental
applications. Obtain and review applicants credit report for review and final
approval of the Resident Manager.
    Record traffic sheets,
guest cards, and/or daily reports updated of leasing activity such as
inquiries, appointments, rentals, intent to vacate notices, move-ins, and
move-outs.    Assist in maintaining
required inventories for community supplies and equipment.     Assist in maintaining
up-to-date and accurate reports and completing all reports as requested by
Resident Manager and/or Corporate Office.    Collect and handle rents
and deposits. Prepares rent receipts.
   Handle resident concerns
in the absence of Resident Manager or Assistant Manager.
   Project a professional
image by meeting all Company Standards.
 
                      
Leasing Specialist Jan 2014 to Jan 2016 Company Name － City , State Interviews prospective tenants and records information to ascertain needs and qualifications. Tours prospects to vacant/model apartments, discusses size and layout of rooms, available amenities, such as swimming pool and saunas, location of shopping centers, services available, and terms of lease. Conducts outreach marketing on a weekly basis including outreach to shopping centers, stores, and other businesses within the local area. Enters all traffic (walk-ins, emails, phone calls, leads) into Yardi as well as follow up on all inquiries regarding current and future unit availability. Completes lease form or agreement and collects rental deposit. Inspects condition of units prior to move-in to ensure they are clean of debris and meet company standards. Enter work orders and submit service requests to maintenance personnel for follow up and completion. Compiles listings of available rental property. Composes and posts vacancy advertisements on Craigslist at least 4 daily. Leasing Specialist Jan 2011 to Jan 2014 Company Name － City , State Greet prospects and qualify by covering all criteria
(Ask questions; utilize completed guest cards, etc.). Immediately record all telephone and in-person visits on appropriate reports. File own guest cards and maintain according to established procedures. Inspect models and available ""market ready"" communicate related service needs to Property Manager. Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating. Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing. Update availability report, process applications for approvals. i.e., credit check, rental history, etc.) Submit application for final approval. Follow up with applicant regarding status. Ensure apartment is ready for resident to move-in on agreed date. Immediately follow-up on prospects that did not close and attempt to close sale again. Secure new resident signature(s) on appropriate paperwork prior to move-in. Assist in monitoring renewals. Distribute and follow-up on renewal notices. Monitor advertising effectiveness. Gather information about market competition in the area and file. Assist in the implementation of company marketing plans as needed. Represent the company in a professional manner at all the times. Sales Associate/ Cashier Jan 2010 to Jan 2011 Company Name － City , State Ensure customer service in the #1 priority. Effectively supervise that sales floor to ensure customer/ associate awareness of all times. Understand and create awareness of the factors to impact sales volume. Maintain contact with all clients to ensure high levels of Clients Satisfaction. Demonstrate ability to interact and cooperate with all company employees. Build trust, value others, communicate effectively, drive execution, foster innovation, focus in the customer, collaborate with others, solve problems creatively and demonstrate high integrity. Maintain professional internal and external relationships that meet company core values. Proactively establish and maintain effective working team relationships with all support departments. Leasing Consultant Jun 2016 to Current Company Name － City , State
·      Associated with the
leasing of vacant units in the property to help ensure a high occupancy rate
and assisting in customer service, and resident retention of current residents.
·      Assist in daily
inspections and upkeep models and target units, ensuring they are presentable
and ready to show to prospective residents.
·      Perform duties
associated with the rental of apartments, deal closing for renewals, and
off-site marketing.
·      Process rental
applications and complete related forms, verify all information in rental
applications. Obtain and review applicants credit report for review and final
approval of the Resident Manager.
·      Record traffic sheets,
guest cards, and/or daily reports updated of leasing activity such as
inquiries, appointments, rentals, intent to vacate notices, move-ins, and
move-outs.
·      Assist in maintaining
required inventories for community supplies and equipment.
·      Assist in maintaining
up-to-date and accurate reports and completing all reports as requested by
Resident Manager and/or Corporate Office.
·      Collect and handle rents
and deposits. Prepares rent receipts.
·      Handle resident concerns
in the absence of Resident Manager or Assistant Manager.
·      Project a professional
image by meeting all Company Standards.                            Education and Training Associate of Arts , Tourism, Convention, and Event Planner Current College of Southern Nevada － City , State Languages English (Read, Write, Speak)
Spanish (Read, Write, Speak) Computer Skills
Microsoft
Word                         Microsoft
Power Point
                                                Microsoft
Excel
                                                Windows
Vista
                                                Windows
7
                                                Yardi
Voyager
                                                Real
Page
                                                On-Site
                                                MRI
                                                Adobe
Photoshop ","
LEASING CONSULTANT
Summary
To attain a position with a client and team oriented business that promotes my customer service aptitude while expanding company-wide knowledge to meet office oriented goals.
Experience
Leasing Consultant Jan 2016 to Current Company Name － City , State
  Associated with the
leasing of vacant units in the property to help ensure a high occupancy rate
and assisting in customer service, and resident retention of current residents.
  Assist in daily
inspections and upkeep models and target units, ensuring they are presentable
and ready to show to prospective residents.
·      Perform duties
associated with the rental of apartments, deal closing for renewals, and
off-site marketing.
Process rental
applications and complete related forms, verify all information in rental
applications. Obtain and review applicants credit report for review and final
approval of the Resident Manager.
    Record traffic sheets,
guest cards, and/or daily reports updated of leasing activity such as
inquiries, appointments, rentals, intent to vacate notices, move-ins, and
move-outs.
   Assist in maintaining
required inventories for community supplies and equipment.
    Assist in maintaining
up-to-date and accurate reports and completing all reports as requested by
Resident Manager and/or Corporate Office.
   Collect and handle rents
and deposits. Prepares rent receipts.
   Handle resident concerns
in the absence of Resident Manager or Assistant Manager.
   Project a professional
image by meeting all Company Standards.
 
                      
Leasing Specialist Jan 2014 to Jan 2016 Company Name － City , State
Interviews prospective tenants and records information to ascertain needs and qualifications.
Tours prospects to vacant/model apartments, discusses size and layout of rooms, available amenities, such as swimming pool and saunas, location of shopping centers, services available, and terms of lease.
Conducts outreach marketing on a weekly basis including outreach to shopping centers, stores, and other businesses within the local area.
Enters all traffic (walk-ins, emails, phone calls, leads) into Yardi as well as follow up on all inquiries regarding current and future unit availability.
Completes lease form or agreement and collects rental deposit.
Inspects condition of units prior to move-in to ensure they are clean of debris and meet company standards.
Enter work orders and submit service requests to maintenance personnel for follow up and completion.
Compiles listings of available rental property.
Composes and posts vacancy advertisements on Craigslist at least 4 daily.
Leasing Specialist Jan 2011 to Jan 2014 Company Name － City , State
Greet prospects and qualify by covering all criteria
(Ask questions; utilize completed guest cards, etc.).
Immediately record all telephone and in-person visits on appropriate reports.
File own guest cards and maintain according to established procedures.
Inspect models and available ""market ready"" communicate related service needs to Property Manager.
Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating.
Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing.
Update availability report, process applications for approvals.
i.e., credit check, rental history, etc.) Submit application for final approval.
Follow up with applicant regarding status.
Ensure apartment is ready for resident to move-in on agreed date.
Immediately follow-up on prospects that did not close and attempt to close sale again.
Secure new resident signature(s) on appropriate paperwork prior to move-in.
Assist in monitoring renewals.
Distribute and follow-up on renewal notices.
Monitor advertising effectiveness.
Gather information about market competition in the area and file.
Assist in the implementation of company marketing plans as needed.
Represent the company in a professional manner at all the times.
Sales Associate/ Cashier Jan 2010 to Jan 2011 Company Name － City , State
Ensure customer service in the #1 priority.
Effectively supervise that sales floor to ensure customer/ associate awareness of all times.
Understand and create awareness of the factors to impact sales volume.
Maintain contact with all clients to ensure high levels of Clients Satisfaction.
Demonstrate ability to interact and cooperate with all company employees.
Build trust, value others, communicate effectively, drive execution, foster innovation, focus in the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
Maintain professional internal and external relationships that meet company core values.
Proactively establish and maintain effective working team relationships with all support departments.
Leasing Consultant Jun 2016 to Current Company Name － City , State
·      Associated with the
leasing of vacant units in the property to help ensure a high occupancy rate
and assisting in customer service, and resident retention of current residents.
·      Assist in daily
inspections and upkeep models and target units, ensuring they are presentable
and ready to show to prospective residents.
·      Perform duties
associated with the rental of apartments, deal closing for renewals, and
off-site marketing.
·      Process rental
applications and complete related forms, verify all information in rental
applications. Obtain and review applicants credit report for review and final
approval of the Resident Manager.
·      Record traffic sheets,
guest cards, and/or daily reports updated of leasing activity such as
inquiries, appointments, rentals, intent to vacate notices, move-ins, and
move-outs.
·      Assist in maintaining
required inventories for community supplies and equipment.
·      Assist in maintaining
up-to-date and accurate reports and completing all reports as requested by
Resident Manager and/or Corporate Office.
·      Collect and handle rents
and deposits. Prepares rent receipts.
·      Handle resident concerns
in the absence of Resident Manager or Assistant Manager.
·      Project a professional
image by meeting all Company Standards.                           
Education and Training
Associate of Arts , Tourism, Convention, and Event Planner Current College of Southern Nevada － City , State
Languages
English (Read, Write, Speak)
Spanish (Read, Write, Speak)
Computer Skills
Microsoft
Word                        
Microsoft
Power Point
                                               
Microsoft
Excel
                                               
Windows
Vista
                                               
Windows
7
                                               
",CONSULTANT
34970271," MEMBER ADVOCATE Education and Training 2009 University of the Incarnate Word City , State Bachelor of Business Administration 2011 University of the Incarnate Word City , State Master of Business Administration Professional Experience 01/2012 - Current Company Name － City , State Member Advocate Represent DentaQuest at community events and meetings to provide information to low-income populations about the dental benefits available to Medicaid and CHIP eligible members. Establish, develop, and maintain partnerships with community organizations to identify and coordinate outreach opportunities that will facilitate growth in enrollment. Conduct presentations to promote preventative dental care through good oral hygiene practices and compliance with Texas Health Steps checkups. Provide case management to members in need of care coordination and assist members with claims issues and appeals. 01/2012 Company Name － City , State Provider Relations Specialist Served as a liaison between the Medicaid and CHIP Managed Care contractor and health care providers. Responsible for establishing and maintaining working relationships with the existing provider network. Researched and resolved provider inquiries to include credentialing, claims issues, complaints and grievances. Educated providers on new protocols, policies, and procedures to facilitate process improvements. Ensured provider database and documentation was up to date, accurate, and complete. Assisted with the development and implementation of provider training programs. 01/2011 Company Name － City , State Business Development/Admissions Coordinator Responsible for the development of admission statistics in a long-term acute care hospital setting by developing referral sources and converting referrals into admissions. Responded to inquiries from hospital discharge planners, families, and other referral sources. Conducted facility tours and informed families of potential patients of admission criteria, insurance coverage, and other costs associated with patient care. Verified insurance benefits, obtained prior authorizations, and ensured that all potential barriers to claims payment were addressed and resolved prior to admission. Coordinated the admissions process from start to end and alerted department heads of projected admissions, bed changes, discharges, and protocols for compliance with the patient's managed care insurance requirements. 01/2004 - 01/2009 Company Name － City , State Beneficiary Services Representative Acted as a liaison between TRICARE beneficiaries and health care providers. Provided customer service support to beneficiaries that visited the local TRICARE Service Center by responding to benefit inquiries, resolving claims issues, and assisting with appeals, complaints, and grievances. Advised beneficiaries of health and dental plan options and processed enrollments, disenrollments, primary care provider assignments, and other plan changes. Provided customer support to the local military treatment facility administrative and clinical staff and assisted case management team with referrals and prior authorizations. Traveled within the state of Texas to conduct benefit and enrollment presentations to different military groups, such as active duty service members transitioning to retirement, new active duty service members and base transfers, and National Guard and Reserve members called to full-time active duty services. Provided health care providers with assistance on claims issues, appeals, complaints and grievances. 01/2002 - 01/2004 Company Name － City , State Office Coordinator Served as administrative and clinical support in various office settings throughout hospital organization to include outpatient physical, occupational, and speech therapy, inpatient skilled nursing, and outpatient wound care services. Acquired insurance authorizations for patient services. Prepared all required claims documentation including referrals, treatment plans, and other required correspondence to reduce incidence of denials. Assisted other areas of hospital by investigating and resolving claims discrepancies in order to collect on unpaid patient accounts. Played key role in the opening of hospital's new wound care center by assisting director in all areas of development, including creating policies and procedures, creating forms for clinical and billing staff, and obtaining insurance credentialing for providers. 01/1999 - 01/2001 Company Name － City , State Business Office Manager Managed business office for skilled nursing, rehabilitation, and long-term care facility. Billed Medicaid, Medicare, and private insurance companies for services rendered to patients. Managed facility's accounts receivables and accounts payables. Prepared administrative reports for directors, Chief Financial Officer, and Chief Executive Officer. Responsible for interviewing, hiring, training, and termination of office personnel. Skills accounts payables, accounts receivables, administrative, benefits, billing, oral, customer service, customer support, database, documentation, Financial, forms, hiring, insurance, director, meetings, office, network, nursing, personnel, policies, presentations, protocols, speech, statistics, training programs ","
MEMBER ADVOCATE
Education and Training
2009
University of the Incarnate Word City , State Bachelor of Business Administration
2011
University of the Incarnate Word City , State Master of Business Administration
Professional Experience
01/2012 - Current
Company Name － City , State Member Advocate
Represent DentaQuest at community events and meetings to provide information to low-income populations about the dental benefits available to Medicaid and CHIP eligible members.
Establish, develop, and maintain partnerships with community organizations to identify and coordinate outreach opportunities that will facilitate growth in enrollment.
Conduct presentations to promote preventative dental care through good oral hygiene practices and compliance with Texas Health Steps checkups.
Provide case management to members in need of care coordination and assist members with claims issues and appeals.
01/2012
Company Name － City , State Provider Relations Specialist
Served as a liaison between the Medicaid and CHIP Managed Care contractor and health care providers.
Responsible for establishing and maintaining working relationships with the existing provider network.
Researched and resolved provider inquiries to include credentialing, claims issues, complaints and grievances.
Educated providers on new protocols, policies, and procedures to facilitate process improvements.
Ensured provider database and documentation was up to date, accurate, and complete.
Assisted with the development and implementation of provider training programs.
01/2011
Company Name － City , State Business Development/Admissions Coordinator
Responsible for the development of admission statistics in a long-term acute care hospital setting by developing referral sources and converting referrals into admissions.
Responded to inquiries from hospital discharge planners, families, and other referral sources.
Conducted facility tours and informed families of potential patients of admission criteria, insurance coverage, and other costs associated with patient care.
Verified insurance benefits, obtained prior authorizations, and ensured that all potential barriers to claims payment were addressed and resolved prior to admission.
Coordinated the admissions process from start to end and alerted department heads of projected admissions, bed changes, discharges, and protocols for compliance with the patient's managed care insurance requirements.
01/2004 - 01/2009
Company Name － City , State Beneficiary Services Representative
Acted as a liaison between TRICARE beneficiaries and health care providers.
Provided customer service support to beneficiaries that visited the local TRICARE Service Center by responding to benefit inquiries, resolving claims issues, and assisting with appeals, complaints, and grievances.
Advised beneficiaries of health and dental plan options and processed enrollments, disenrollments, primary care provider assignments, and other plan changes.
Provided customer support to the local military treatment facility administrative and clinical staff and assisted case management team with referrals and prior authorizations.
Traveled within the state of Texas to conduct benefit and enrollment presentations to different military groups, such as active duty service members transitioning to retirement, new active duty service members and base transfers, and National Guard and Reserve members called to full-time active duty services.
Provided health care providers with assistance on claims issues, appeals, complaints and grievances.
01/2002 - 01/2004
Company Name － City , State Office Coordinator
Served as administrative and clinical support in various office settings throughout hospital organization to include outpatient physical, occupational, and speech therapy, inpatient skilled nursing, and outpatient wound care services.
Acquired insurance authorizations for patient services.
Prepared all required claims documentation including referrals, treatment plans, and other required correspondence to reduce incidence of denials.
Assisted other areas of hospital by investigating and resolving claims discrepancies in order to collect on unpaid patient accounts.
Played key role in the opening of hospital's new wound care center by assisting director in all areas of development, including creating policies and procedures, creating forms for clinical and billing staff, and obtaining insurance credentialing for providers.
01/1999 - 01/2001
Company Name － City , State Business Office Manager
Managed business office for skilled nursing, rehabilitation, and long-term care facility.
Billed Medicaid, Medicare, and private insurance companies for services rendered to patients.
Managed facility's accounts receivables and accounts payables.
Prepared administrative reports for directors, Chief Financial Officer, and Chief Executive Officer.
Responsible for interviewing, hiring, training, and termination of office personnel.
",ADVOCATE
26921245," GIS COORDINATOR Summary Diligent hands-on leader, excellent at working with tight deadlines in pressurized work environments. Broad experience in government agencies domestically and abroad while drawing on concurring academia and research roles. Accomplishments Project Cooperation Worked directly with USAid, and two universities to fulfill individual Master's degree requirements as well as much larger scope project objectives. Communication Modified technical agricultural data from field, to the the scientific community in the form of published papers, illustrated for seminars given to the public, before lastly translated into Swahili for local farmers. Experience Company Name City , State GIS Coordinator 07/2015 to Current Used company public utility status to install small cell antennas for telecommunication carriers into the public right-of-way as new poles or attachments to existing light poles. Tested spatial data for quality and created reports on those audits after Importing, integrating, updating and validating data from multiple sources. Developed system documentation and user manuals on GIS best practices and functionality for a new employee onboarding packages. Independently completed ad hoc requests including map generation, spatial analysis, and web publishing of map applications. Company Name City , State Research Associate 06/2012 to 08/2013 Coordinated with professors and staff at Sokoine University of Agriculture in Morogoro, Tanzania during summer session. Conducted soil science laboratory analysis of soil alongside Tanzanian technicians and students for the growing seasons.. Company Name City , State Graduate Teaching Assistant 08/2012 to 05/2013 Taught lectures and weekly laboratory exercises to seventy-five undergraduate students. Assisted generation of lecture notes and laboratory tutorial materials using ArcGIS and QGIS. Coordinated and supervised three graduate teaching assistants. Company Name City , State Biology Intern 03/2013 to 05/2013 Cleared ten acres of invasive plant species using manual removal with herbicide. Maintained trails at four locations in southern Ohio and monitored water quality in streams, vernal pools, and river systems. Completed frog and bird surveys to monitor wildlife populations. Injected ash trees located within the park, tagged and recorded all injected trees using ArcGIS. Company Name City , State Seasonal Forestry Worker 04/2012 to 08/2012 Reduced threat or damage from Emerald Ash Borer through preventative injections using Arborjet treatments and applied growth inhibitor to trees under utility lines. Planted 380 container trees and monitored growth and health. Pruned 4,000 large trees using pole saws, power pole saws, shears and hand saws. Removed 400 trees and ground 800 stumps using heavy machinery. Company Name City , State Research Assistant 01/2011 to 12/2012 Collected soil samples in no-till, conservation till, and conventional till plots. Evaluated carbon and nitrogen levels in diluted runoff samples. Determined soil quality, plant available water, and bulk density of cores. Company Name City , State Trail Logistics Intern 06/2011 to 08/2011 Reported backcountry trail hours worked and miles accomplished. Collaborated with California Conservation Corps participants and management to achieve mission objectives including: trail clearing, safety demonstrations, social skills training, public affairs, and logistical support. Aided the backcountry packer with long-distance supply organization travelling over 400 miles on horseback and a string of four mules. Checked fire and camping permits of hikers met on trail. Company Name City , State Secretary 06/2010 to 09/2010 Coordinated and communicated with Sandusky County court system and judges to schedule all court dates and client meetings. Answered incoming calls, responded to emails, created client MS Excel spreadsheets. Kept records of court decisions and payments dating back 5 years. Drafted legal documents and organized client interviews. Education Masters of Science : Environmental Science 2015 The Ohio State University , City , State Impact of Management on Soil Fertility and Rice Yields in Smallholder Farms in Tanzania   Bachelor of Science : Environmental Policy and Management 2012 The Ohio State University , City , State Languages Semi-fluent Spanish Conversational Swahili Additional Information Honors and Awards: National Championship Titles Equestrian Team, 2011, 2012, Dean's list, AmeriCorps Scholar 4-H Spirit of Leadership, 2009 4-H Ten Year Member Award, 2013 recipient of $11,000 Coca-Cola Sustainability Grant Skills analytical skills, quality control, research, safety, statistics, surveys, teaching, water quality, soil fertility ","
GIS COORDINATOR
Summary
Diligent hands-on leader, excellent at working with tight deadlines in pressurized work environments. Broad experience in government agencies domestically and abroad while drawing on concurring academia and research roles.
Accomplishments
Project Cooperation
Worked directly with USAid, and two universities to fulfill individual Master's degree requirements as well as much larger scope project objectives.
Communication
Modified technical agricultural data from field, to the the scientific community in the form of published papers, illustrated for seminars given to the public, before lastly translated into Swahili for local farmers.
Experience
Company Name City , State GIS Coordinator 07/2015 to Current
Used company public utility status to install small cell antennas for telecommunication carriers into the public right-of-way as new poles or attachments to existing light poles.
Tested spatial data for quality and created reports on those audits after Importing, integrating, updating and validating data from multiple sources.
Developed system documentation and user manuals on GIS best practices and functionality for a new employee onboarding packages.
Independently completed ad hoc requests including map generation, spatial analysis, and web publishing of map applications.
Company Name City , State Research Associate 06/2012 to 08/2013
Coordinated with professors and staff at Sokoine University of Agriculture in Morogoro, Tanzania during summer session.
Conducted soil science laboratory analysis of soil alongside Tanzanian technicians and students for the growing seasons..
Company Name City , State Graduate Teaching Assistant 08/2012 to 05/2013
Taught lectures and weekly laboratory exercises to seventy-five undergraduate students.
Assisted generation of lecture notes and laboratory tutorial materials using ArcGIS and QGIS.
Coordinated and supervised three graduate teaching assistants.
Company Name City , State Biology Intern 03/2013 to 05/2013
Cleared ten acres of invasive plant species using manual removal with herbicide.
Maintained trails at four locations in southern Ohio and monitored water quality in streams, vernal pools, and river systems.
Completed frog and bird surveys to monitor wildlife populations.
Injected ash trees located within the park, tagged and recorded all injected trees using ArcGIS.
Company Name City , State Seasonal Forestry Worker 04/2012 to 08/2012
Reduced threat or damage from Emerald Ash Borer through preventative injections using Arborjet treatments and applied growth inhibitor to trees under utility lines.
Planted 380 container trees and monitored growth and health.
Pruned 4,000 large trees using pole saws, power pole saws, shears and hand saws.
Removed 400 trees and ground 800 stumps using heavy machinery.
Company Name City , State Research Assistant 01/2011 to 12/2012
Collected soil samples in no-till, conservation till, and conventional till plots.
Evaluated carbon and nitrogen levels in diluted runoff samples.
Determined soil quality, plant available water, and bulk density of cores.
Company Name City , State Trail Logistics Intern 06/2011 to 08/2011
Reported backcountry trail hours worked and miles accomplished.
Collaborated with California Conservation Corps participants and management to achieve mission objectives including: trail clearing, safety demonstrations, social skills training, public affairs, and logistical support.
Aided the backcountry packer with long-distance supply organization travelling over 400 miles on horseback and a string of four mules.
Checked fire and camping permits of hikers met on trail.
Company Name City , State Secretary 06/2010 to 09/2010
Coordinated and communicated with Sandusky County court system and judges to schedule all court dates and client meetings.
Answered incoming calls, responded to emails, created client MS Excel spreadsheets.
Kept records of court decisions and payments dating back 5 years.
Drafted legal documents and organized client interviews.
Education
Masters of Science : Environmental Science 2015 The Ohio State University , City , State
Impact of Management on Soil Fertility and Rice Yields in Smallholder Farms in Tanzania  
Bachelor of Science : Environmental Policy and Management 2012 The Ohio State University , City , State
Languages
Semi-fluent Spanish
Conversational Swahili
Additional Information
Honors and Awards: National Championship Titles Equestrian Team, 2011, 2012, Dean's list, AmeriCorps Scholar 4-H Spirit of Leadership, 2009 4-H Ten Year Member Award, 2013 recipient of $11,000 Coca-Cola Sustainability Grant
",AGRICULTURE
15484097," 25LIVE FUNCTIONAL ADMINISTRATOR/SUPERVISOR OF I.T. HELP DESK Professional Summary Experienced R25/ 25Live  Administrator  committed to maintaining cutting edge technical skills and up-to-date industry knowledge. Skills Excellent communication skills System upgrades Excellent problem-solving abilities Microsoft MSCA/MCSE Certified Excellent problem-solving abilities Excellent diagnostic skills Enterprise technologies Work History 25Live Functional Administrator/Supervisor of I.T. Help Desk , 10/2007
to Current Company Name – City ,
State Communicate with
and identify the needs of Resource 25 usage for staff members within
the University. Set boundaries for Web
Viewers and Users. Respond to space
requests. As the
University's appointed Resource 25
Administrator, all information
on Resource 25 must be kept current by deleting
space/creating new space  .  Run
weekly reports giving key information as to the events occurring on campus and the Sports Complex. E-mail to members of the events Committee. Take leadership role
at the Events meeting
which precedes  the events meeting.  Run weekly reports  on Sports
Complex activities
and e-mail to Village of  Lisle.   Develop, review and implement policies and procedures for the Resource 25 space
reservation process.     Other
Functions:   Keep
current and communicate with IT on the need for Resource 25 upgrades and research and identify the need for
efficiencies such as the Resource 25 and
PeopleSoft interface.  Train authorized Benedictine staff members
to use Resource 25 at the User level.  Maintain/update Resource
25 web site.   Assist areas within
the Office
of
Operations during summer/vacation period. Handle/answer inbound requests from customers.  Answer phones professionally. Answer Service
Desk requests and tickets in a timely manner. 
Use questioning and listening skills that support effective telephone
communication. Support and provide superior service to customers via various
communication media. Resolve customer support related issues and provide
customer with proper resolution, via troubleshooting techniques. Deliver prompt
and accurate assistance, with the highest levels of quality service and
professionalism.  Research required
information using available resources.
Transfer requests with
specific/complex inquiries to appropriate department or person.  Use an effective approach to handle special telephone tasks like call
transfers, taking messages, call backs, holds, interruptions, and unintentional
disconnects. Recognize, document and alert the supervisor of trends in the
customer requests. Suggest process improvements for the department. Retain and
execute proficient knowledge of daily processes and procedures. Assist with CSR
training. Assist fellow CSRs with challenging situations. Mentor CSRs. Act as
go-to point person for the department. Act as a Team Lead in the absence of the
Service Desk Team Lead on an as needed basis. Perform CSR responsibilities based on Benedictine University's mission,
vision, direction and business objectives. Reinforce company and department
policies, processes, and procedures. Assist with special projects and other
duties as assigned. Ability to work successfully as part of a team. Supervisor Public Safety/ Digital Media Tech , 09/2003
to 06/2006 Company Name – City ,
State Make frequent patrols, by foot and vehicle, of designated campus areas to watch for unusual or suspicious activities and hazardous situations. Report situations to dispatcher and/or supervisor.Respond to a variety of situations and incidents; including, but not limited to: burglaries, thefts, assaults, sexual assaults, robberies, accidents, medical emergencies, fire alarms, etc. Take positive action on complaints/calls for assistance received from faculty, staff, students, visitors and others.Detain offenders taken into custody until Chicago Police Department is on scene. Notify Chicago Police on all incidents viewed on public or private property in the area surrounding campus.  May be required to testify in court.Respond to a variety of complaints/calls received from residents who live in the immediate campus area.Control access to unauthorized areas. Question suspicious persons as to their purpose for being in a specific location.Screen outsiders or visitors to campus and campus buildings. Check, lock and open University buildings and classrooms for regular classes as well as room rentals in the academic buildings. Check office areas for suspicious activities. Open offices, upon request by occupant, and secure offices when found open and unattended.Write incident reports when action is taken by a Public Safety Officer. Notify Chicago Police on all major incidents/crimes.  Oversees the use of various media equipment, including video, film, photographic and
audio equipment. May oversee or operate highly technical or complex equipment, such
as multi-media and computer projection equipment.  May assist in training, scheduling, and distributing work of other staff, members, students,
casuals and temporary workers.  Provides information and advice to a diverse University public on technically complex
matters. Responds skillfully to a high volume of customer questions and complaints.  May consult with clients in the planning of media production projects or events, and in
developing budgets.  May be responsible for quality control aspects of media production.  May coordinate equipment installation, maintenance and repair needs.  May troubleshoot and perform minor maintenance on equipment and systems.  May make recommendations for equipment purchases, system design, and facility
utilization. Performs related job duties as required.
Typical Requirements
Education: High school graduate or equivalent plus technical school (or equivalent), w Legislative Aide , 02/1999
to 08/2003 Company Name – City ,
State Assisted City of Chicago Alderman in successfully fulfilling their public obligations by providing support services in the areas of administration, communication, research and public relations. Prepared bills, memos, circulars and other official documents as and when required Wrote press releases and speeches on behalf of the Alderman Managed press conferences and other meetings Maintained digital records of the legislation and filed theoriginal documents for future Planned Alderman's schedule and organized the necessary meetings according to priority Coordinated with other employees and departments Made transport arrangements for official tours Education Bachelor of Arts : Social Science ,
2015 Benedictine University - City ,
State Top 15 % of class Emphasis in [Name of Emphasis] Emphasis in Social Science Top [Number] % of class Certifications Microsoft Certified Professional (MCP) ","
25LIVE FUNCTIONAL ADMINISTRATOR/SUPERVISOR OF I.T. HELP DESK
Professional Summary
Experienced R25/ 25Live  Administrator  committed to maintaining cutting edge technical skills and up-to-date industry knowledge.
Skills
Excellent communication skills
System upgrades
Excellent problem-solving abilities
Microsoft MSCA/MCSE Certified
Excellent problem-solving abilities
Excellent diagnostic skills
Enterprise technologies
Work History
25Live Functional Administrator/Supervisor of I.T. Help Desk , 10/2007
to Current Company Name – City ,
State Communicate with
and identify the needs of Resource 25 usage for staff members within
the University. Set boundaries for Web
Viewers and Users. Respond to space
requests. As the
University's appointed Resource 25
Administrator, all information
on Resource 25 must be kept current by deleting
space/creating new space  .  Run
weekly reports giving key information as to the events occurring on campus and the Sports Complex. E-mail to members of the events Committee. Take leadership role
at the Events meeting
which precedes  the events meeting.  Run weekly reports  on Sports
Complex activities
and e-mail to Village of  Lisle.   Develop, review and implement policies and procedures for the Resource 25 space
reservation process.     Other
Functions:   Keep
current and communicate with IT on the need for Resource 25 upgrades and research and identify the need for
efficiencies such as the Resource 25 and
PeopleSoft interface.  Train authorized Benedictine staff members
to use Resource 25 at the User level.  Maintain/update Resource
25 web site.   Assist areas within
the Office
of
Operations during summer/vacation period.
Handle/answer inbound requests from customers.  Answer phones professionally. Answer Service
Desk requests and tickets in a timely manner. 
Use questioning and listening skills that support effective telephone
communication. Support and provide superior service to customers via various
communication media. Resolve customer support related issues and provide
customer with proper resolution, via troubleshooting techniques. Deliver prompt
and accurate assistance, with the highest levels of quality service and
professionalism.  Research required
information using available resources.
Transfer requests with
specific/complex inquiries to appropriate department or person.  Use an effective approach to handle special telephone tasks like call
transfers, taking messages, call backs, holds, interruptions, and unintentional
disconnects. Recognize, document and alert the supervisor of trends in the
customer requests. Suggest process improvements for the department. Retain and
execute proficient knowledge of daily processes and procedures. Assist with CSR
training. Assist fellow CSRs with challenging situations. Mentor CSRs. Act as
go-to point person for the department. Act as a Team Lead in the absence of the
Service Desk Team Lead on an as needed basis. Perform CSR responsibilities based on Benedictine University's mission,
vision, direction and business objectives. Reinforce company and department
policies, processes, and procedures. Assist with special projects and other
duties as assigned. Ability to work successfully as part of a team.
Supervisor Public Safety/ Digital Media Tech , 09/2003
to 06/2006 Company Name – City ,
State
Make frequent patrols, by foot and vehicle, of designated campus areas to watch for unusual or suspicious activities and hazardous situations. Report situations to dispatcher and/or supervisor.Respond to a variety of situations and incidents; including, but not limited to: burglaries, thefts, assaults, sexual assaults, robberies, accidents, medical emergencies, fire alarms, etc. Take positive action on complaints/calls for assistance received from faculty, staff, students, visitors and others.Detain offenders taken into custody until Chicago Police Department is on scene. Notify Chicago Police on all incidents viewed on public or private property in the area surrounding campus.  May be required to testify in court.Respond to a variety of complaints/calls received from residents who live in the immediate campus area.Control access to unauthorized areas. Question suspicious persons as to their purpose for being in a specific location.Screen outsiders or visitors to campus and campus buildings. Check, lock and open University buildings and classrooms for regular classes as well as room rentals in the academic buildings. Check office areas for suspicious activities. Open offices, upon request by occupant, and secure offices when found open and unattended.Write incident reports when action is taken by a Public Safety Officer. Notify Chicago Police on all major incidents/crimes. 
Oversees the use of various media equipment, including video, film, photographic and
audio equipment. May oversee or operate highly technical or complex equipment, such
as multi-media and computer projection equipment.  May assist in training, scheduling, and distributing work of other staff, members, students,
casuals and temporary workers.  Provides information and advice to a diverse University public on technically complex
matters. Responds skillfully to a high volume of customer questions and complaints.  May consult with clients in the planning of media production projects or events, and in
developing budgets.  May be responsible for quality control aspects of media production.  May coordinate equipment installation, maintenance and repair needs.  May troubleshoot and perform minor maintenance on equipment and systems.  May make recommendations for equipment purchases, system design, and facility
utilization. Performs related job duties as required.
Typical Requirements
Education: High school graduate or equivalent plus technical school (or equivalent), w
Legislative Aide , 02/1999
to 08/2003 Company Name – City ,
State
Assisted City of Chicago Alderman in successfully fulfilling their public obligations by providing support services in the areas of administration, communication, research and public relations.
Prepared bills, memos, circulars and other official documents as and when required Wrote press releases and speeches on behalf of the Alderman Managed press conferences and other meetings Maintained digital records of the legislation and filed theoriginal documents for future Planned Alderman's schedule and organized the necessary meetings according to priority Coordinated with other employees and departments Made transport arrangements for official tours
Education
Bachelor of Arts : Social Science ,
2015 Benedictine University - City ,
State
Top 15 % of class
Emphasis in [Name of Emphasis]
Emphasis in Social Science
Top [Number] % of class
Certifications
Microsoft Certified Professional (MCP)
",DIGITAL-MEDIA
25694422," CONSULTANT Professional Summary Substance Abuse Counselor specializing in assessments.  Responsible self-starter who communicates well and is dedicated to improving the well-being of clients. Skill Highlights Superior communication skills Therapeutic expertise Medicaid familiarity Psychiatric population familiarity Solution-focused counseling Exceptional problem solver Quality management care team member Community resources specialist Accomplishments Effectively managed caseloads of more than 30 clients at any given time.   Developed and managed hospital based medical detox program. Developed and managed 2 outpatient 822 OASAS licensed programs. Restructured existing outpatient admissions department increasing admissions by 86 %. Professional Experience Consultant January 2016 to Current Company Name － City , State Provide clinical assessment for substance abusing patients entering treatment.  Efficiently gathered information from families and social services agencies to inform development of treatment plans. Utilizing clinical guidelines, place patients at an appropriate level of care. Manage patients treatment with insurance companies and unions. Developing a resource referral center model to identify at risk patients at initial point of medical contact. Incorporated HEDIS measures to monitor patients for 1 year post discharge. Clinical Case Management Specialist January 2015 to February 2016 Company Name － City , State Collaborated closely with treatment team to appropriately coordinate client care services. Provide case management between manage care organizations, unions and referral sources for patient admission and appropriate levels of care Communicate regularly with criminal justice referral sources, clients and family members to maintain legal mandates. Obtain insurance authorizations and monitor Level Of Care for all commercially insured patients within the clinic. Correspond with MCO's to support appeal request and denial of services. Work with fiscal department to insure compliance with corporate goals. Facilitate DWI Chemical Dependency Awareness Group to assist patients with abstinence. Treatment Consultant June 2013 to June 2014 Company Name － City , State Territory Management for Long Island and New York City. Responsible for developing referral relationships with established area detoxes, outpatient clinics, hospitals and psychiatric facilities. Marketed residential treatment programs throughout the United States. Coordinated assessment, verification of patient benefits, transportation and aftercare planning upon discharge. Supported families through referrals to local treatment programs, legal supportive services and private therapists. Worked as liaison between the treating facility and all stakeholders. Regional Service Coordinator February 2011 to June 2013 Company Name － City , State Developed a New York based clinical Assessment Resource Center in Mid-Town Manhattan. The ARC provided a first point of contact for patients seeking access to treatment. Identified potential referral sources; establish referral relationships to facilitate assessments and admissions throughout the CRC Health Group/White Deer Run Northeast network. Responsible for developing and maintaining referral relationships in New York City and Long Island. Became a resource for insurance companies, EAP's, Unions, Outpatient Clinics and private therapists. Clients Served: 514 patients engaged for assessments since 2011. 208 Commercially Insured patients admitted for inpatient levels of care, 254 referred to a lower level of care and 52 lost to contact. Intake Supervisor September 2009 to February 2011 Company Name － City , State Restructured Intake/Assessment department increasing assessment s by 86%. Increased retention of clients engaged in treatment by 230% YTD 2010. Second annual increase of face to face interviews with clients and families from 196 in 2009 to 365 in 2010. Increased Intensive Outpatient Admission census from 94 in 2009 to 208 in 2010. Education and Training B.S : Community and Human Services , 2005 SUNY Empire State College － City , State Community and Human Services C.I.T.A. Certified Service Technician Computer literate - can quickly learn new software. Microsoft Office Suite, Outlook, Louts, Salesforce Electronic Medical Records South Oaks Hospital, Institute for Addictions Amityville, NY-1992 And Behavioral Studies License: New York State Licensed CASAC #6560 Internationally Certified Alcohol & Drug Counselor #116816 Key Words: Admissions, Operations, Counselor, Assessment, Case Management, Program Development, QAPI, Business Processes, EMR.(Avatar). Help Desk, Customer Service. Marketing, Sales. : Computer Hardware , 1999 Computer Career Center － City , State Skills Insurance benefits verification and authorizations, Business Processes,  Case Management, Computer literate, Counselor, criminal justice, Clients, Customer Service, Electronic Medical Records, Help Desk, insurance, legal, Marketing, access, Microsoft Office Suite, Outlook, network, assist patients, Program Development, Sales, Technician, Territory Management, transportation, treatment programs. ","
CONSULTANT
Professional Summary
Substance Abuse Counselor specializing in assessments.  Responsible self-starter who communicates well and is dedicated to improving the well-being of clients.
Skill Highlights
Superior communication skills
Therapeutic expertise
Medicaid familiarity
Psychiatric population familiarity
Solution-focused counseling
Exceptional problem solver
Quality management care team member
Community resources specialist
Accomplishments
Effectively managed caseloads of more than 30 clients at any given time.   Developed and managed hospital based medical detox program. Developed and managed 2 outpatient 822 OASAS licensed programs.
Restructured existing outpatient admissions department increasing admissions by 86 %.
Professional Experience
Consultant January 2016 to Current Company Name － City , State
Provide clinical assessment for substance abusing patients entering treatment. 
Efficiently gathered information from families and social services agencies to inform development of treatment plans.
Utilizing clinical guidelines, place patients at an appropriate level of care. Manage patients treatment with insurance companies and unions. Developing a resource referral center model to identify at risk patients at initial point of medical contact. Incorporated HEDIS measures to monitor patients for 1 year post discharge.
Clinical Case Management Specialist January 2015 to February 2016 Company Name － City , State
Collaborated closely with treatment team to appropriately coordinate client care services.
Provide case management between manage care organizations, unions and referral sources for patient admission and appropriate levels of care Communicate regularly with criminal justice referral sources, clients and family members to maintain legal mandates.
Obtain insurance authorizations and monitor Level Of Care for all commercially insured patients within the clinic.
Correspond with MCO's to support appeal request and denial of services.
Work with fiscal department to insure compliance with corporate goals.
Facilitate DWI Chemical Dependency Awareness Group to assist patients with abstinence.
Treatment Consultant June 2013 to June 2014 Company Name － City , State
Territory Management for Long Island and New York City.
Responsible for developing referral relationships with established area detoxes, outpatient clinics, hospitals and psychiatric facilities.
Marketed residential treatment programs throughout the United States.
Coordinated assessment, verification of patient benefits, transportation and aftercare planning upon discharge.
Supported families through referrals to local treatment programs, legal supportive services and private therapists.
Worked as liaison between the treating facility and all stakeholders.
Regional Service Coordinator February 2011 to June 2013 Company Name － City , State
Developed a New York based clinical Assessment Resource Center in Mid-Town Manhattan.
The ARC provided a first point of contact for patients seeking access to treatment.
Identified potential referral sources; establish referral relationships to facilitate assessments and admissions throughout the CRC Health Group/White Deer Run Northeast network.
Responsible for developing and maintaining referral relationships in New York City and Long Island.
Became a resource for insurance companies, EAP's, Unions, Outpatient Clinics and private therapists.
Clients Served: 514 patients engaged for assessments since 2011.
208 Commercially Insured patients admitted for inpatient levels of care, 254 referred to a lower level of care and 52 lost to contact.
Intake Supervisor September 2009 to February 2011 Company Name － City , State
Restructured Intake/Assessment department increasing assessment s by 86%.
Increased retention of clients engaged in treatment by 230% YTD 2010.
Second annual increase of face to face interviews with clients and families from 196 in 2009 to 365 in 2010.
Increased Intensive Outpatient Admission census from 94 in 2009 to 208 in 2010.
Education and Training
B.S : Community and Human Services , 2005 SUNY Empire State College － City , State Community and Human Services
C.I.T.A. Certified Service Technician Computer literate - can quickly learn new software. Microsoft Office Suite, Outlook, Louts, Salesforce Electronic Medical Records South Oaks Hospital, Institute for Addictions Amityville, NY-1992 And Behavioral Studies License: New York State Licensed CASAC #6560 Internationally Certified Alcohol & Drug Counselor #116816 Key Words: Admissions, Operations, Counselor, Assessment, Case Management, Program Development, QAPI, Business Processes, EMR.(Avatar). Help Desk, Customer Service. Marketing, Sales. : Computer Hardware , 1999 Computer Career Center － City , State
Skills
Insurance benefits verification and authorizations, Business Processes,  Case Management, Computer literate, Counselor, criminal justice, Clients, Customer Service, Electronic Medical Records, Help Desk, insurance, legal, Marketing, access, Microsoft Office Suite, Outlook, network, assist patients, Program Development, Sales, Technician, Territory Management, transportation, treatment programs.
",CONSULTANT
11378657," HEALTHCARE RECRUITER Professional Summary A highly ambitious, customer service oriented business professional, with experience in human resources, customer service and administrative support. Expertise in client development and needs assessments. My goal is to obtain a challenging and rewarding career opportunity, where my administrative, human resources, and customer service skills will be fully utilized. I am team oriented, professional, and focused - I look forward to having an opportunity to discuss what I can contribute to your team! Skills Excellent interpersonal, HR and administrative skills Intermediate experience with MicroSoft Office programs Motivated team member, who understands the value of providing accurate, professional, admin support Team leadership experience Data management skills Strong verbal communication skills Adept at client needs assessment and analysis Work History April 2000 - Current Healthcare Recruiter Company Name | A contingency, clinical staffing firm, assisting medical professionals such as RNs, Radiology Techs, Physical Therapists, Radiation Therapist, and Pharmacists with obtaining permanent employment opportunities nationwide. Consult with client HR professionals, within all areas of the healthcare field, regarding clinical staffing needs. Created staffing partnerships with some of the largest healthcare facilities in the U.S., including Stanford University Hospital, Lucile Packard Children's Hospital, Florida Hospital, Inova Health Systems, Adventist Healthcare, and Brigham Women's Hospital. Implemented marketing strategies which resulted in continued growth of customer base. April 1998 - December 1999 Healthcare Recruiter | Company Name | City , State Provided recruitment services to Virginia Beach General Hospital business groups for RN Management, Staff RN, and Allied Health staffing. Managed all phases of recruitment, including defining hiring management needs and posting available positions. Communicated the duties, compensation, benefits and working conditions to all potential candidates. Analyzed employment-related data and prepared required reports. Managed all aspects of the employee life cycle process, including on and off boarding. Maintained an accurate candidate tracking system. Guided candidates through in-house computer testing. Supported management in developing and implementing personnel policies and procedures. Conducted exit interviews and verified that employment termination paperwork was completed. Hired employees and initiated the new hire paperwork process. Developed and facilitated job recruitment fairs. Organized new employee orientation schedules for all new hires. Promptly corresponded with all applicants and coordinated and conducted interviews. Posted positions through approved recruitment channels. Screened all applicants based on their qualifications and background. March 1990 - February 1997 Employment and Staffing Representative | Company Name | City , State Coordinated recruitment and staffing services for both salaried and union employees for the state's largest utility company. Provided HR support to all service groups including managers, directors and VPs, regarding Affirmative action goals & objectives, union contract interpretation, and hiring and termination processes. Drafted internal announcements and sent them in a timely manner. Recruited for various positions across multiple sites in both Southside Hampton Roads, and the Peninsula. Employed multiple feedback mechanisms and analysis to continuously improve the recruiting process. Thoroughly explained the employee handbook during new employee orientations. Initiated key partnerships with department management, which resulted in better candidate hire, and employee retention. Conducted exit interviews and verified that employment termination paperwork was completed. Supported management in developing and implementing personnel policies and procedures. Developed and facilitated job recruitment fairs. Organized new employee orientation schedules for all new hires. Promptly corresponded with all applicants and coordinated and conducted interviews. Networked with industry contacts, association memberships and associates. May 1985 - March 1990 Benefits Representative Company Name | Provided support in the administration of all company benefits programs, to include Medical plans (self-insured), Dental, 401K, Life Insurance, Tuition Reimbursement Plan, and EAP programs. Conducted benefits administration for a total of 1500 benefit-eligible employees, including both salaried and union. Responsible for the analysis and processing of all carrier invoices for benefit programs, handled resolution of inquiries regarding administration of various benefit plans, and created roll out program for annual Open Enrollment Communications. Education DIPLOMA : Liberal Arts Saint Leo University , City , State Earned 42 credit hours - general studies Liberal Arts Princess Anne High School , City , State Skills administrative skills, admin support, benefits, benefits administration, interpersonal, credit, client, hiring, HR, Insurance, interpretation, Excel, MicroSoft Office programs, PowerPoint, MSWord, processes, Radiology, recruiting, recruitment, staffing ","
HEALTHCARE RECRUITER
Professional Summary
A highly ambitious, customer service oriented business professional, with experience in human resources, customer service and administrative support. Expertise in client development and needs assessments.
My goal is to obtain a challenging and rewarding career opportunity, where my administrative, human resources, and customer service skills will be fully utilized. I am team oriented, professional, and focused - I look forward to having an opportunity to discuss what I can contribute to your team!
Skills
Excellent interpersonal, HR and administrative skills
Intermediate experience with MicroSoft Office programs
Motivated team member, who understands the value of providing accurate, professional, admin support
Team leadership experience
Data management skills
Strong verbal communication skills
Adept at client needs assessment and analysis
Work History
April 2000 - Current Healthcare Recruiter Company Name |
A contingency, clinical staffing firm, assisting medical professionals such as RNs, Radiology Techs, Physical Therapists, Radiation Therapist, and Pharmacists with obtaining permanent employment opportunities nationwide.
Consult with client HR professionals, within all areas of the healthcare field, regarding clinical staffing needs.
Created staffing partnerships with some of the largest healthcare facilities in the U.S., including Stanford University Hospital, Lucile Packard Children's Hospital, Florida Hospital, Inova Health Systems, Adventist Healthcare, and Brigham Women's Hospital.
Implemented marketing strategies which resulted in continued growth of customer base.
April 1998 - December 1999 Healthcare Recruiter | Company Name | City , State
Provided recruitment services to Virginia Beach General Hospital business groups for RN Management, Staff RN, and Allied Health staffing.
Managed all phases of recruitment, including defining hiring management needs and posting available positions.
Communicated the duties, compensation, benefits and working conditions to all potential candidates.
Analyzed employment-related data and prepared required reports.
Managed all aspects of the employee life cycle process, including on and off boarding.
Maintained an accurate candidate tracking system.
Guided candidates through in-house computer testing.
Supported management in developing and implementing personnel policies and procedures.
Conducted exit interviews and verified that employment termination paperwork was completed.
Hired employees and initiated the new hire paperwork process.
Developed and facilitated job recruitment fairs.
Organized new employee orientation schedules for all new hires.
Promptly corresponded with all applicants and coordinated and conducted interviews.
Posted positions through approved recruitment channels.
Screened all applicants based on their qualifications and background.
March 1990 - February 1997 Employment and Staffing Representative | Company Name | City , State
Coordinated recruitment and staffing services for both salaried and union employees for the state's largest utility company.
Provided HR support to all service groups including managers, directors and VPs, regarding Affirmative action goals & objectives, union contract interpretation, and hiring and termination processes.
Drafted internal announcements and sent them in a timely manner.
Recruited for various positions across multiple sites in both Southside Hampton Roads, and the Peninsula.
Employed multiple feedback mechanisms and analysis to continuously improve the recruiting process.
Thoroughly explained the employee handbook during new employee orientations.
Initiated key partnerships with department management, which resulted in better candidate hire, and employee retention.
Conducted exit interviews and verified that employment termination paperwork was completed.
Supported management in developing and implementing personnel policies and procedures.
Developed and facilitated job recruitment fairs.
Organized new employee orientation schedules for all new hires.
Promptly corresponded with all applicants and coordinated and conducted interviews.
Networked with industry contacts, association memberships and associates.
May 1985 - March 1990 Benefits Representative Company Name |
Provided support in the administration of all company benefits programs, to include Medical plans (self-insured), Dental, 401K, Life Insurance, Tuition Reimbursement Plan, and EAP programs.
Conducted benefits administration for a total of 1500 benefit-eligible employees, including both salaried and union.
Responsible for the analysis and processing of all carrier invoices for benefit programs, handled resolution of inquiries regarding administration of various benefit plans, and created roll out program for annual Open Enrollment Communications.
Education
DIPLOMA : Liberal Arts Saint Leo University , City , State Earned 42 credit hours - general studies Liberal Arts
",HEALTHCARE
15602094," IT CONSULTANT Professional Summary Talented IT professional specializing in leading high-performing and multi-disciplinary teams from product development through successful product launches. Accustomed to managing multiple projects and priorities in fast-paced environments. Skills Database design Excellent problem-solving abilities Windows and Linux Website and portal monitoring Network maintenance Data backup and retrieval Product templates Brand development PHP Excellent communication skills SEO coding and strategy Website maintenance Adobe Photoshop Adobe Illustrator MailChimp PowerPoint presentations Web content HTML and CSS Adobe InDesign Superior verbal and written communication skills AP, MLA and Chicago Manuals of Style Natural leader Self-starter Desktop and laptop repair Patient Work History IT CONSULTANT , 01/2001 to Current Company Name – City , State IT, management, and marketing consultant providing business solutions, training, and motivation along with design and production for print and web certified with Sage Software and Intuit. Designed, and customized databases and created software integration solutions. Developed web and ecommerce sites. Designed and implemented motivation and training programs and workflow solutions Provided training for IBM, Continental Airlines, American Airlines, Exxon Provided troubleshooting and help desk support Developed search engine marketing and keyword strategy for ecommerce and lead generating websites Performed website analysis including performance metrics. Established compatibility with third party software products by developing program for modification and integration. Developed and implemented complex Internet and Intranet applications on multiple platforms. Coordinated with systems partners to finalize designs and confirm requirements. Ensured network, system and data availability and integrity through preventative maintenance and upgrades. Streamlined and enhanced the corporate accounting and operations system. Designed strategic plan for component development practices to support future projects. Managed creative projects from concept to completion while managing outside vendors. Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work. Designed and implemented new server standards for core business services. LEAD INSTRUCTOR , 01/1994 to 01/2001 Company Name – City , State Start-up software training firm attained Top-Ten ranking in the Dallas Business Journal Business servicing Fortune 500 and smaller clients. Developed marketing strategy, training, and certification curricula. Taught technical modules on programming, project management, graphics, and databases. Organized and managed Microsoft Office User Specialist training for AT&T Alliance Developed and managed a consulting practice as a strategic company initiative CTO Lead in strategic and operational planning to achieve business goals Achieved and exceeded revenue goals in a changing technology environment Developed and maintained appropriate IT organizational structure to support business Identified opportunities for appropriate cost-effective investment of resources including staffing, purchasing , in-house development Establish department goals, objectives, and operating procedures Taught full curriculum offerings and trained and managed team of instructors Developed training program for AT&T Project lead on development projects Provided consultation, help desk, and troubleshooting Developed training and recruiting for instructors Produced career oriented lectures and presentations PHOTOGRAPHER/DESIGNER Portrait - commercial photography and video for print, web, and broadcast Took on a losing business and dominated market in under three years Offered full services including aerial, industrial, and color lab Built a market for commercial photography where none existed Photoshop expert ENGINEER Analyzed and designed plant workflow to meet company quality and revenue needs Time motion studies to assess mechanics and efficiencies of each operation Calculated piece rate against revenue projections Illustrated manufacturing specification catalog Trained employees on each operation. AND MANAGEMENT CONSULTANTInstructor and Consultant , 09/1992 to 01/1994 Company Name – City , State with a proven track record of problem solving, training, and business services for small to Fortune 500 Corporations. RESULTS ORIENTED Used role playing, simulations, team exercises, group discussions, videos and lectures to instruct participants in a variety of ways. Assessed training needs through surveys, interviews with employees, focus groups and consultation with managers. Created an online training program to be used during video training conferences. Selected and assigned instructors to conduct training seminars. Clearly communicated objectives for all lessons, units and projects to all participants. Addressed all questions from training program participants. Worked with an average of [number] participants per class. Taught weekly internal software classes to more than [number] new users. Assumed ownership of all training program initiatives. Education Bachelor of Science : Information Technology , Current South University Online - City , State Information Technology Outstanding Achievement Award Affiliations Member National Society of Collegiate Scholars Member Dallas Society of Visual Communication American Society of Magazine Photographers International Webmaster's Association Microsoft Partner Global WebSphere Community Skills ASP.net, .net, ACT!, Adobe, Acrobat, Photoshop, Apache, Apple, ASP, broadcast, business solutions, catalog, color, consultant, consultation, consulting, credit, Crystal Reports, CSS, clients, databases, document management, ecommerce, ENGINEER, focus, graphics, help desk support, help desk, IBM, IBM WebSphere, InDesign, Javascript, Languages, TEAM BUILDER, Linux, marketing strategy, marketing, market, C#, Microsoft Office User Specialist, Microsoft Office XP, MS Project, Windows 8, Windows, Windows 9.x, MySQL, OS 5, organizational, photography, PHOTOGRAPHER, PhP, presentations, problem solving, programming, Project lead, project management, purchasing, quality, QuarkXPress, QuickBooks, recruiting, Sage, software training, specification, MS SQL Server, staffing, strategy, strategic, structured, training programs, troubleshooting, VBA, VBScript, video, Visio, MS Visual Basic, MS Visual C++, MS Visual Studio, website, websites, web marketing, workflow ","
IT CONSULTANT
Professional Summary
Talented IT professional specializing in leading high-performing and multi-disciplinary teams from product development through successful product launches. Accustomed to managing multiple projects and priorities in fast-paced environments.
Skills
Database design
Excellent problem-solving abilities
Windows and Linux
Website and portal monitoring
Network maintenance
Data backup and retrieval
Product templates
Brand development
PHP
Excellent communication skills
SEO coding and strategy
Website maintenance
Adobe Photoshop
Adobe Illustrator
MailChimp
PowerPoint presentations
Web content
HTML and CSS
Adobe InDesign
Superior verbal and written communication skills
AP, MLA and Chicago Manuals of Style
Natural leader
Self-starter
Desktop and laptop repair
Patient
Work History
IT CONSULTANT , 01/2001 to Current Company Name – City , State
IT, management, and marketing consultant providing business solutions, training, and motivation along with design and production for print and web certified with Sage Software and Intuit.
Designed, and customized databases and created software integration solutions.
Developed web and ecommerce sites.
Designed and implemented motivation and training programs and workflow solutions Provided training for IBM, Continental Airlines, American Airlines, Exxon Provided troubleshooting and help desk support Developed search engine marketing and keyword strategy for ecommerce and lead generating websites Performed website analysis including performance metrics.
Established compatibility with third party software products by developing program for modification and integration.
Developed and implemented complex Internet and Intranet applications on multiple platforms.
Coordinated with systems partners to finalize designs and confirm requirements.
Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
Streamlined and enhanced the corporate accounting and operations system.
Designed strategic plan for component development practices to support future projects.
Managed creative projects from concept to completion while managing outside vendors.
Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work.
Designed and implemented new server standards for core business services.
LEAD INSTRUCTOR , 01/1994 to 01/2001 Company Name – City , State
Start-up software training firm attained Top-Ten ranking in the Dallas Business Journal Business servicing Fortune 500 and smaller clients.
Developed marketing strategy, training, and certification curricula.
Taught technical modules on programming, project management, graphics, and databases.
Organized and managed Microsoft Office User Specialist training for AT&T Alliance Developed and managed a consulting practice as a strategic company initiative CTO Lead in strategic and operational planning to achieve business goals Achieved and exceeded revenue goals in a changing technology environment Developed and maintained appropriate IT organizational structure to support business Identified opportunities for appropriate cost-effective investment of resources including staffing, purchasing , in-house development Establish department goals, objectives, and operating procedures Taught full curriculum offerings and trained and managed team of instructors Developed training program for AT&T Project lead on development projects Provided consultation, help desk, and troubleshooting Developed training and recruiting for instructors Produced career oriented lectures and presentations PHOTOGRAPHER/DESIGNER Portrait - commercial photography and video for print, web, and broadcast Took on a losing business and dominated market in under three years Offered full services including aerial, industrial, and color lab Built a market for commercial photography where none existed Photoshop expert ENGINEER Analyzed and designed plant workflow to meet company quality and revenue needs Time motion studies to assess mechanics and efficiencies of each operation Calculated piece rate against revenue projections Illustrated manufacturing specification catalog Trained employees on each operation.
AND MANAGEMENT CONSULTANTInstructor and Consultant , 09/1992 to 01/1994 Company Name – City , State
with a proven track record of problem solving, training, and business services for small to Fortune 500 Corporations.
RESULTS ORIENTED
Used role playing, simulations, team exercises, group discussions, videos and lectures to instruct participants in a variety of ways.
Assessed training needs through surveys, interviews with employees, focus groups and consultation with managers.
Created an online training program to be used during video training conferences.
Selected and assigned instructors to conduct training seminars.
Clearly communicated objectives for all lessons, units and projects to all participants.
Addressed all questions from training program participants.
Worked with an average of [number] participants per class.
Taught weekly internal software classes to more than [number] new users.
Assumed ownership of all training program initiatives.
Education
Bachelor of Science : Information Technology , Current South University Online - City , State
Information Technology
Outstanding Achievement Award
Affiliations
Member National Society of Collegiate Scholars Member Dallas Society of Visual Communication American Society of Magazine Photographers International Webmaster's Association Microsoft Partner Global WebSphere Community
Skills
ASP.net, .net, ACT!, Adobe, Acrobat, Photoshop, Apache, Apple, ASP, broadcast, business solutions, catalog, color, consultant, consultation, consulting, credit, Crystal Reports, CSS, clients, databases, document management, ecommerce, ENGINEER, focus, graphics, help desk support, help desk, IBM, IBM WebSphere, InDesign, Javascript, Languages, TEAM BUILDER, Linux, marketing strategy, marketing, market, C#, Microsoft Office User Specialist, Microsoft Office XP, MS Project, Windows 8, Windows, Windows 9.x, MySQL, OS 5, organizational, photography, PHOTOGRAPHER, PhP, presentations, problem solving, programming, Project lead, project management, purchasing, quality, QuarkXPress, QuickBooks, recruiting, Sage, software training, specification, MS SQL Server, staffing, strategy, strategic, structured, training programs, troubleshooting, VBA, VBScript, video, Visio, MS Visual Basic, MS Visual C++, MS Visual Studio, website, websites, web marketing, workflow
",CONSULTANT
58428843," SALES ASSOCIATE/MERCHANDISER Experience Sales Associate/Merchandiser Jul 2014 to Current Company Name Investigate and resolved customer inquiries and complaints in a timely and empathetic
manner. Run markdown reports, manage store replenishment and analyze buying reports. Contact customers to follow up on purchases, suggest new merchandise and inform them about
promotions and upcoming events. Operate POS system to itemize, open credit accounts and complete an average of 50 customer
purchases. Write sales slips and sales contracts. Plan and coordinate the availability of products for advertising and promotion purposes. Answer an average of 20 calls per day by addressing customer inquiries, solving problems and
providing new product information. Maintain knowledge of current sales and promotions, policies regarding payment and
exchanges and security practices. Describe product to customers and accurately explain details and care of merchandise. Confer with store managers to obtain information about customer needs and preferences. Monitor and analyze sales records and consumer purchasing trends. Anticipate consumer buying patterns to create a purchase and inventory plan. Set and recommend mark-up rates, mark-down rates and selling prices for merchandise. Complete stock orders and manage inventory levels. Organize and track departmental receipt flow for new and reorder merchandise. Partner with sales representatives and managers to coordinate delivery and merchandising
schedule. Educate employees on new merchandise during seasonal workshops. Group Sales Associate Oct 2003 to Jan 2008 Company Name Provided outstanding customer service to existing and potential patrons in order to maximize
group ticket sales. Developed new clients by focusing on assigned target markets, with the resulting goal of
significant increased gross sales. Produced target market sales analysis reports to track sales trends from year to year. Provided proactive customer service to donors and patrons interacting via phone, email or in
person to assist in matters related to ticketing, upcoming events, and membership benefits. Assisted with organization of prospect lists and coordinating other materials pertinent to
planning solicitations, cultivation events, and other activities. Concluded advanced bookings with the box office by preparing all details of group contracts
through the Tessitura ticketing system. Followed up with patrons to ensure timely payment and that the client receives tickets and
materials needed for their performance. Actively pursued client stewardship opportunities such as hosting clients for dinners,
performances, and other relationship building initiatives. Worked with management and various departments to address specific customer service
requests as needed such as; accessibility accommodations, transportation needs, dining,
receptions, and tours. Office Assistant Sep 1998 to Oct 2003 Company Name Managed all day- to -day administrative responsibilities which included; reporting and
documentation, record keeping, maintaining of files, correspondence, internal/external
communications. Planned and developed the conference program, agendas, schedules, sessions, handouts and
other collateral materials. Promoted and marketed the conference, created and disseminated brochures, articles, and
email blast. Handled administrative details such as registration, payments, and travel/transportation. Responded to inquiries and ensuring clear communication with speakers, conference
attendees, and other staff. Education Bookkeeping 2018 Stratford Career Institute － City , State , Canada The Training Source, Inc. Summary CLIENT RELATIONS | OFFICE OPERATIONS | Performance-driven administrative professional;
with over 10 successful years facilitating support services and managing fast-paced office operations. I
have Strong organizational and communication skills. Advanced understanding of customer needs
with diligent attention to detail, resulting in superior customer service and high levels of client
satisfaction. Highlights People-oriented Filing and data archiving Creative problem solver Payment processing Quick learner MS Windows proficient Exceptional communication skills Account reconciliation 50 WPM typing speed Proofreading Skills Account reconciliation, administrative, advertising, benefits, brochures, communication skills, contracts, Creative problem solver, credit, client, clients, customer service, delivery, documentation, email, Filing, inventory, manage inventory levels, mark, market sales, materials, merchandising, Office, MS Windows, Office Automation, Payment processing, policies, POS, promotion, Proofreading, purchasing, Quick learner, record keeping, relationship building, reporting, selling, sales, phone, transportation, typing speed, 50 WPM, workshops, articles ","
SALES ASSOCIATE/MERCHANDISER
Experience
Sales Associate/Merchandiser Jul 2014 to Current Company Name
Investigate and resolved customer inquiries and complaints in a timely and empathetic
manner.
Run markdown reports, manage store replenishment and analyze buying reports.
Contact customers to follow up on purchases, suggest new merchandise and inform them about
promotions and upcoming events.
Operate POS system to itemize, open credit accounts and complete an average of 50 customer
purchases.
Write sales slips and sales contracts.
Plan and coordinate the availability of products for advertising and promotion purposes.
Answer an average of 20 calls per day by addressing customer inquiries, solving problems and
providing new product information.
Maintain knowledge of current sales and promotions, policies regarding payment and
exchanges and security practices.
Describe product to customers and accurately explain details and care of merchandise.
Confer with store managers to obtain information about customer needs and preferences.
Monitor and analyze sales records and consumer purchasing trends.
Anticipate consumer buying patterns to create a purchase and inventory plan.
Set and recommend mark-up rates, mark-down rates and selling prices for merchandise.
Complete stock orders and manage inventory levels.
Organize and track departmental receipt flow for new and reorder merchandise.
Partner with sales representatives and managers to coordinate delivery and merchandising
schedule.
Educate employees on new merchandise during seasonal workshops.
Group Sales Associate Oct 2003 to Jan 2008 Company Name
Provided outstanding customer service to existing and potential patrons in order to maximize
group ticket sales.
Developed new clients by focusing on assigned target markets, with the resulting goal of
significant increased gross sales.
Produced target market sales analysis reports to track sales trends from year to year.
Provided proactive customer service to donors and patrons interacting via phone, email or in
person to assist in matters related to ticketing, upcoming events, and membership benefits.
Assisted with organization of prospect lists and coordinating other materials pertinent to
planning solicitations, cultivation events, and other activities.
Concluded advanced bookings with the box office by preparing all details of group contracts
through the Tessitura ticketing system.
Followed up with patrons to ensure timely payment and that the client receives tickets and
materials needed for their performance.
Actively pursued client stewardship opportunities such as hosting clients for dinners,
performances, and other relationship building initiatives.
Worked with management and various departments to address specific customer service
requests as needed such as; accessibility accommodations, transportation needs, dining,
receptions, and tours.
Office Assistant Sep 1998 to Oct 2003 Company Name
Managed all day- to -day administrative responsibilities which included; reporting and
documentation, record keeping, maintaining of files, correspondence, internal/external
communications.
Planned and developed the conference program, agendas, schedules, sessions, handouts and
other collateral materials.
Promoted and marketed the conference, created and disseminated brochures, articles, and
email blast.
Handled administrative details such as registration, payments, and travel/transportation.
Responded to inquiries and ensuring clear communication with speakers, conference
attendees, and other staff.
Education
Bookkeeping 2018 Stratford Career Institute － City , State , Canada The Training Source, Inc.
Summary
CLIENT RELATIONS | OFFICE OPERATIONS | Performance-driven administrative professional;
with over 10 successful years facilitating support services and managing fast-paced office operations. I
have Strong organizational and communication skills. Advanced understanding of customer needs
with diligent attention to detail, resulting in superior customer service and high levels of client
satisfaction.
Highlights
People-oriented Filing and data archiving
Creative problem solver Payment processing
Quick learner MS Windows proficient
Exceptional communication skills Account reconciliation
",SALES
20399718," INCLUSION TEACHER Professional Summary Highly motivated and student-focused educator with a key focus on the individual needs of students. Offers a comprehensive knowledge of special education requirements and behavioral modification practices. Empathetic professional who is accommodating to the development of lesson plans. Stimulates interests in learning. Employs differentiated learning methods. Proven track record of success in increasing students' knowledge with a desire to maintain excellence in education. Offers key success in providing instructions and consulting expertise.
* Interventions & Behavioral Control
* Technology Integration & Analysis
* Educational Principles & Formulas * Develops and Implements Lesson Plans
* Communications & Interpersonal Skills
* Classroom Management & Assessment * Special Education/Teacher for the Visually Impaired
* Elementary & Secondary School
* Transition and Social Assistance Core Qualifications Proficienct Experience Inclusion Teacher 01/2010 to 01/2011 Company Name City , State Provided instruction to students within the special education classrooms; designed curriculum to support the intellectual, physical, social, and emotional needs of students. Created assignments and examinations for all students and implemented Individualized Education Plans; administered tests and scored homework. Worked closely with teachers, administrators, and social workers; updated and maintained confidential student files and communicated progress and requirements. Produced progress or status reports for parents or guardians. Authored the annual Individualized Education Program and re-evaluation criteria for students within the special education classrooms; maintained compliance with strict requirements and best practices. Teacher / Special Education /Teacher Behavior Specialist 01/2005 to 01/2012 Company Name City , State Formulate curriculum-based plans to maximize student productivity, potential, and knowledge within special education classrooms; provide world class education in the daily living skills and general education subjects, including English, reading, and writing. Collaborate with the cross-functional teams, including administrators, testing specialists, and counselors to develop and implement plans to meet the needs of all students. Work closely with parents to promote at-home learning and independence; provide referrals to external resources. Developed interventions, functional behavior assessments, and behavioral plans; fostered a positive and safe educational environment and controlled the behavior of children; executed direct programs. Planned, coordinated, and led new activities within the classroom; integrated instruction, work time, and demonstrations, providing each student with the opportunities to observe, explore and question. Coordinated the transitional activities with parents, educators, and service providers; implemented customized plans based on the direct needs of students and collaborated with internal/external staff. Execute Individualized Education Plans for visually impaired students; evaluate medical records, conduct vision assessments, and provide consultation and technical support. Occupational Teacher 01/2005 to 01/2010 Company Name City , State Analyzed and identified the individual and collective needs of all students; assessed performance deficiencies and ensured successful execution of practices. Developed and implemented Individualized Education Plans to meet the individual requirements of each student; fostered a stimulating learning environment to facilitate the growth of students and maximize academic potential. Established and executed behavioral expectations or consequences and initiated key interventions as necessary; ensured compliance with classroom standards. Provided one-on-one and group lessons for students; pinpointed and addressed the direct learning requirements of students and communicated with all parents and internal staff to stimulate interests. Speech Therapist 01/1991 to 01/2005 Company Name City , State Developed and implemented individualized speech therapy plans; coordinated treatment sessions, oversaw communication progression, and adjusted plans as necessary to achieve optimal results. Maintained accurate and detailed records of students and performed evaluations. Worked closely with classroom teachers and administrators to communicate key requirements and create instructional plans; maintained confidentiality in highly sensitive matters. Collaborated with student's service providers and generated community referrals. Sourced and selected appropriate technologies and materials to meet the requirements of students; maintained contact with parents to ensure proper integrations of devices in the daily lives of children. Education Master of Science degree : Special Education Preschool Handicapped Children Hampton University City , State Special Education Preschool Handicapped Children Master of Science degree : Education Education Bachelor of Arts degree : Special Education Hearing Impaired Children Hampton University City , State Special Education Hearing Impaired Children Bachelor's BA degree : Special Education / Hearing Impaired completed Special Education / Hearing Impaired completed Interests Daycare Children Tutor - Reading and Language Arts
*After School Program Tutor - Grades 1 through 5 Skills academic, consultation, Educator, English, functional, instruction, materials, progress, reading, speech therapy, Teacher, technical support, vision Additional Information Volunteer Experience and Community Affiliations
*Daycare Children Tutor - Reading and Language Arts
*After School Program Tutor - Grades 1 through 5 ","
INCLUSION TEACHER
Professional Summary
Highly motivated and student-focused educator with a key focus on the individual needs of students. Offers a comprehensive knowledge of special education requirements and behavioral modification practices. Empathetic professional who is accommodating to the development of lesson plans. Stimulates interests in learning. Employs differentiated learning methods. Proven track record of success in increasing students' knowledge with a desire to maintain excellence in education. Offers key success in providing instructions and consulting expertise.
* Interventions & Behavioral Control
* Technology Integration & Analysis
* Educational Principles & Formulas * Develops and Implements Lesson Plans
* Communications & Interpersonal Skills
* Classroom Management & Assessment * Special Education/Teacher for the Visually Impaired
* Elementary & Secondary School
* Transition and Social Assistance
Core Qualifications
Proficienct
Experience
Inclusion Teacher 01/2010 to 01/2011 Company Name City , State
Provided instruction to students within the special education classrooms; designed curriculum to support the intellectual, physical, social, and emotional needs of students.
Created assignments and examinations for all students and implemented Individualized Education Plans; administered tests and scored homework.
Worked closely with teachers, administrators, and social workers; updated and maintained confidential student files and communicated progress and requirements.
Produced progress or status reports for parents or guardians.
Authored the annual Individualized Education Program and re-evaluation criteria for students within the special education classrooms; maintained compliance with strict requirements and best practices.
Teacher / Special Education /Teacher Behavior Specialist 01/2005 to 01/2012 Company Name City , State
Formulate curriculum-based plans to maximize student productivity, potential, and knowledge within special education classrooms; provide world class education in the daily living skills and general education subjects, including English, reading, and writing.
Collaborate with the cross-functional teams, including administrators, testing specialists, and counselors to develop and implement plans to meet the needs of all students.
Work closely with parents to promote at-home learning and independence; provide referrals to external resources.
Developed interventions, functional behavior assessments, and behavioral plans; fostered a positive and safe educational environment and controlled the behavior of children; executed direct programs.
Planned, coordinated, and led new activities within the classroom; integrated instruction, work time, and demonstrations, providing each student with the opportunities to observe, explore and question.
Coordinated the transitional activities with parents, educators, and service providers; implemented customized plans based on the direct needs of students and collaborated with internal/external staff.
Execute Individualized Education Plans for visually impaired students; evaluate medical records, conduct vision assessments, and provide consultation and technical support.
Occupational Teacher 01/2005 to 01/2010 Company Name City , State
Analyzed and identified the individual and collective needs of all students; assessed performance deficiencies and ensured successful execution of practices.
Developed and implemented Individualized Education Plans to meet the individual requirements of each student; fostered a stimulating learning environment to facilitate the growth of students and maximize academic potential.
Established and executed behavioral expectations or consequences and initiated key interventions as necessary; ensured compliance with classroom standards.
Provided one-on-one and group lessons for students; pinpointed and addressed the direct learning requirements of students and communicated with all parents and internal staff to stimulate interests.
Speech Therapist 01/1991 to 01/2005 Company Name City , State
Developed and implemented individualized speech therapy plans; coordinated treatment sessions, oversaw communication progression, and adjusted plans as necessary to achieve optimal results.
Maintained accurate and detailed records of students and performed evaluations.
Worked closely with classroom teachers and administrators to communicate key requirements and create instructional plans; maintained confidentiality in highly sensitive matters.
Collaborated with student's service providers and generated community referrals.
Sourced and selected appropriate technologies and materials to meet the requirements of students; maintained contact with parents to ensure proper integrations of devices in the daily lives of children.
Education
Master of Science degree : Special Education Preschool Handicapped Children Hampton University City , State Special Education Preschool Handicapped Children
Master of Science degree : Education Education
Bachelor of Arts degree : Special Education Hearing Impaired Children Hampton University City , State Special Education Hearing Impaired Children
Bachelor's BA degree : Special Education / Hearing Impaired completed Special Education / Hearing Impaired completed
Interests
Daycare Children Tutor - Reading and Language Arts
*After School Program Tutor - Grades 1 through 5
Volunteer Experience and Community Affiliations
*Daycare Children Tutor - Reading and Language Arts
*After School Program Tutor - Grades 1 through 5
",TEACHER
10089434," INFORMATION TECHNOLOGY TECHNICIAN I Summary Versatile Systems Administrator possessing superior troubleshooting skills for networking issues, end user problems, and network security. Experienced in server management, systems analysis, and offering in-depth understanding of IT infrastructure areas. Detail-oriented, independent, and focused on taking a systematic approach to solving complex problems. Demonstrated exceptional technical knowledge and skills while working with various teams to achieve shared goals and objectives. Highlights Active Directory Group Policy Objects PowerShell and VBScript Microsoft Exchange VMWare experience New technology and product research Office 365 and Azure Storage management Enterprise backup management Disaster recovery Experience Information Technology Technician I Aug 2007 to Current Company Name － City , State Migrating and managing user accounts in Microsoft Office 365 and Exchange Online. Creating and managing virtual machines for systems such as domain controllers and Active Directory Federation Services (ADFS) in Microsoft Windows Azure (IaaS). Creating and managing storage in Microsoft Windows Azure (IaaS). Installing and configuring StorSimple iSCSI cloud array (STaaS/BaaS). Installing, configuring, and testing Twinstrata iSCSI cloud array (STaaS/BaaS). Collaborating on project plan for Office 365 migration. Developing detailed specifications for the Office 365 migration, including business-case documentation, cost benefit analyses, technical diagrams, and work flow documentation. Received training in MVC 4 for Visual Studio using .Net Framework 4/4.5 to develop application using HTML5 and CSS3. Installing, configuring, and supporting Linux machines for the open Wi-Fi network project. Compiling and generating statistical information concerning wireless network traffic using Cacti. Configuring wireless LAN router networking and security access. Installing and configuring wireless certificates. Developing detailed specifications for the acquisition of an Enterprise backup system including systems design, business-case documentation, cost benefit analysis, technical diagrams, and work flow documentation. Reviewing, evaluating, and analyzing departmental policies, guidelines, procedures, and standards with management and staff. Developing test scripts for acceptance, unit, and system testing of Hyperion Phase 1 and MiamiBiz Phase 2. Developing Quality Assurance and testing plan for Hyperion Phase 1 and MiamiBiz Phase 2. Debugging and logging of errors in Hyperion and MiamiBiz using Team Foundation Server (TFS). Participated in various phases of the project life cycle such as: determining requirements, design conceptualization, testing, implementation, deployment, and release for the Hyperion and MiamiBiz projects. Collaborating on project plans for Hyperion and MiamiBiz. Preparing presentations and documentation to demonstrate Hyperion and MiamiBiz functionality or design. Monitoring network traffic, and compiling and generating statistical information using Solar Winds. Collaborating on Disaster Recovery plan and procedures. Researching, evaluating, and recommending new hardware and new software. Communicating and defining systems design and requirements for new and existing systems and applications. Researching, evaluating, recommending, testing, and implementing third party software/utilities. Planning and designing network infrastructure changes – adding/removing servers, appliances, network logical flow. Reviewing, evaluating, and analyzing existing system and application viability with management and staff. Administering and maintaining shares on the file servers. Reviewing server logs to troubleshoot issues. Scheduling and applying hot fixes and security patches on the server infrastructure which includes the operating system and application software. Reviewing systems reporting in SCCM (System Center Configuration Manager). Resolving service requests escalated by the Help Desk or other technicians. Troubleshooting and analyzing and system problems for root cause analysis. Giving and participating in training and education programs to explain upgrades to end users. Migrating users' documents from local computer storage to shares on the file servers. Configuring, supporting, and maintaining file shares using Distributed File System (DFS) Managing, implementing, and testing Enterprise backup infrastructure systems such as the Symantec Veritas Netbackup, Symantec Backup Exec System Recovery/Livestate, and VRanger backup servers. Managing, configuring, and supporting DataDomain storage. Configuring and supporting Microsoft Windows Server 2003, 2008, and 2012. Installing, configuring, and supporting Microsoft Windows 7, Windows 8, and Microsoft Office 2007, 2010, and 2013. Installing, configuring, and supporting McAfee anti-virus software on servers. Migrating Exchange infrastructure from Exchange 2003 to Exchange 2007 and from Exchange 2007 to Exchange 2010. Supporting servers in the virtualization infrastructure using VMware vSphere. Installing, configuring, and testing Veeam virtual machine backup software and Virtual Desktop Infrastructure (VDI). Reviewing systems reporting in System Center Configuration Manager (SCCM). Administering and maintaining the Symantec Enterprise Vault servers. Managing the Active Directory Domain Controllers (DCs). Creating and maintaining Group Policy Objects (GPOs) in Microsoft Active Directory. Configuring and supporting Microsoft Exchange Active Sync on devices with Apple iOS and Android mobile operating systems. Configuring and supporting Blackberry devices on the Blackberry Enterprise Server to receive Exchange email. Developing, testing, designing, and implementing application scripts using languages such as command batch files, Visual Basic Script, and PowerShell. Creating policies and procedural documentation. Information Services Liaison, T Aug 2005 to Aug 2007 Company Name － City , State Troubleshooting hardware and software problems over the telephone and through remote PC administration software. Installing, configuring, and supporting McAfee anti-virus software on desktops. Installing, configuring, and supporting BBars computer backup software. Developing and maintaining websites on servers running Microsoft SharePoint Server and Internet Information Services (IIS). Supporting Systems Management Server (SMS) Troubleshooting LAN, WAN, Internet, and Intranet network and security access. Troubleshooting network connectivity issues related to TCP/IP, Domain Name Service (DNS), Dynamic Host Configuration Protocol (DHCP) protocols, Internet Security and Acceleration (ISA) proxy server, and VPN. Troubleshooting web application/page issues, client browsers, and related software. Administering and maintaining of end user accounts, permissions, and access rights in in Microsoft Active Directory. Administering and maintaining of NTFS security permissions on the file servers. Installing, configuring, and maintaining hardware such as: servers, workstations, laptops, printers, and scanners in a Windows Enterprise environment. Installing, configuring, and supporting printers on the print servers. Installing, configuring, and supporting Microsoft Windows Server 2000 and 2003, Microsoft Windows XP and Windows Vista, and Microsoft Office XP, 2003, and 2007. Education Bachelor of Science , Information Technology 2005 Florida International Univeristy － City , State , United States Coursework in Programming, Web Administration, Network Administration, Database Administration, and Systems Administration – Linux Programming Languages: C++, Java, JSP, HTML, CSS, VB.Net, Bash, T-SQL Certifications CompTIA Network+ - 2014 Skills Active Directory, Azure, anti-virus, Backup Exec, backup, Bash, batch, Cacti, Cisco ASA, databases, DHCP, DNS, documentation, DataDomain, EMC, Enterprise Vault, ePO, file servers, firewall, GPO, HTML, IIS, ISA, LDAP, Linux, McAfee, Exchange, Microsoft Office, Microsoft Windows, security, policies, PowerShell, programming, proxy server, servers, scripts, SolarWinds, SQL, StorSimple, troubleshooting, TMG, Ubuntu, Visual Basic Script, VBS, Veritas Netbackup, VPN, VRanger, Veeam, VMWare, VDI, virtual manchine, NMap, ZenMap. ","
INFORMATION TECHNOLOGY TECHNICIAN I
Summary
Versatile Systems Administrator possessing superior troubleshooting skills for networking issues, end user problems, and network security. Experienced in server management, systems analysis, and offering in-depth understanding of IT infrastructure areas. Detail-oriented, independent, and focused on taking a systematic approach to solving complex problems. Demonstrated exceptional technical knowledge and skills while working with various teams to achieve shared goals and objectives.
Highlights
Active Directory
Group Policy Objects
PowerShell and VBScript
Microsoft Exchange
VMWare experience
New technology and product research
Office 365 and Azure
Storage management
Enterprise backup management
Disaster recovery
Experience
Information Technology Technician I Aug 2007 to Current Company Name － City , State
Migrating and managing user accounts in Microsoft Office 365 and Exchange Online.
Creating and managing virtual machines for systems such as domain controllers and Active Directory Federation Services (ADFS) in Microsoft Windows Azure (IaaS).
Creating and managing storage in Microsoft Windows Azure (IaaS).
Installing and configuring StorSimple iSCSI cloud array (STaaS/BaaS).
Installing, configuring, and testing Twinstrata iSCSI cloud array (STaaS/BaaS).
Collaborating on project plan for Office 365 migration.
Developing detailed specifications for the Office 365 migration, including business-case documentation, cost benefit analyses, technical diagrams, and work flow documentation.
Received training in MVC 4 for Visual Studio using .Net Framework 4/4.5 to develop application using HTML5 and CSS3.
Installing, configuring, and supporting Linux machines for the open Wi-Fi network project.
Compiling and generating statistical information concerning wireless network traffic using Cacti.
Configuring wireless LAN router networking and security access.
Installing and configuring wireless certificates.
Developing detailed specifications for the acquisition of an Enterprise backup system including systems design, business-case documentation, cost benefit analysis, technical diagrams, and work flow documentation.
Reviewing, evaluating, and analyzing departmental policies, guidelines, procedures, and standards with management and staff.
Developing test scripts for acceptance, unit, and system testing of Hyperion Phase 1 and MiamiBiz Phase 2.
Developing Quality Assurance and testing plan for Hyperion Phase 1 and MiamiBiz Phase 2.
Debugging and logging of errors in Hyperion and MiamiBiz using Team Foundation Server (TFS).
Participated in various phases of the project life cycle such as: determining requirements, design conceptualization, testing, implementation, deployment, and release for the Hyperion and MiamiBiz projects.
Collaborating on project plans for Hyperion and MiamiBiz.
Preparing presentations and documentation to demonstrate Hyperion and MiamiBiz functionality or design.
Monitoring network traffic, and compiling and generating statistical information using Solar Winds.
Collaborating on Disaster Recovery plan and procedures.
Researching, evaluating, and recommending new hardware and new software.
Communicating and defining systems design and requirements for new and existing systems and applications.
Researching, evaluating, recommending, testing, and implementing third party software/utilities.
Reviewing, evaluating, and analyzing existing system and application viability with management and staff.
Administering and maintaining shares on the file servers.
Reviewing server logs to troubleshoot issues.
Scheduling and applying hot fixes and security patches on the server infrastructure which includes the operating system and application software.
Reviewing systems reporting in SCCM (System Center Configuration Manager).
Resolving service requests escalated by the Help Desk or other technicians.
Troubleshooting and analyzing and system problems for root cause analysis.
Giving and participating in training and education programs to explain upgrades to end users.
Migrating users' documents from local computer storage to shares on the file servers.
Configuring, supporting, and maintaining file shares using Distributed File System (DFS)
Managing, implementing, and testing Enterprise backup infrastructure systems such as the Symantec Veritas Netbackup, Symantec Backup Exec System Recovery/Livestate, and VRanger backup servers.
Managing, configuring, and supporting DataDomain storage.
Configuring and supporting Microsoft Windows Server 2003, 2008, and 2012.
Installing, configuring, and supporting Microsoft Windows 7, Windows 8, and Microsoft Office 2007, 2010, and 2013.
Installing, configuring, and supporting McAfee anti-virus software on servers.
Migrating Exchange infrastructure from Exchange 2003 to Exchange 2007 and from Exchange 2007 to Exchange 2010.
Supporting servers in the virtualization infrastructure using VMware vSphere.
Installing, configuring, and testing Veeam virtual machine backup software and Virtual Desktop Infrastructure (VDI).
Reviewing systems reporting in System Center Configuration Manager (SCCM).
Administering and maintaining the Symantec Enterprise Vault servers.
Managing the Active Directory Domain Controllers (DCs).
Creating and maintaining Group Policy Objects (GPOs) in Microsoft Active Directory.
Configuring and supporting Microsoft Exchange Active Sync on devices with Apple iOS and Android mobile operating systems.
Configuring and supporting Blackberry devices on the Blackberry Enterprise Server to receive Exchange email.
Developing, testing, designing, and implementing application scripts using languages such as command batch files, Visual Basic Script, and PowerShell.
Creating policies and procedural documentation.
Information Services Liaison, T Aug 2005 to Aug 2007 Company Name － City , State
Troubleshooting hardware and software problems over the telephone and through remote PC administration software.
Installing, configuring, and supporting McAfee anti-virus software on desktops.
Installing, configuring, and supporting BBars computer backup software.
Developing and maintaining websites on servers running Microsoft SharePoint Server and Internet Information Services (IIS).
Supporting Systems Management Server (SMS)
Troubleshooting LAN, WAN, Internet, and Intranet network and security access.
Troubleshooting network connectivity issues related to TCP/IP, Domain Name Service (DNS), Dynamic Host Configuration Protocol (DHCP) protocols, Internet Security and Acceleration (ISA) proxy server, and VPN.
Troubleshooting web application/page issues, client browsers, and related software.
Administering and maintaining of end user accounts, permissions, and access rights in in Microsoft Active Directory.
Administering and maintaining of NTFS security permissions on the file servers.
Installing, configuring, and maintaining hardware such as: servers, workstations, laptops, printers, and scanners in a Windows Enterprise environment.
Installing, configuring, and supporting printers on the print servers.
Installing, configuring, and supporting Microsoft Windows Server 2000 and 2003, Microsoft Windows XP and Windows Vista, and Microsoft Office XP, 2003, and 2007.
Education
Bachelor of Science , Information Technology 2005 Florida International Univeristy － City , State , United States
Coursework in Programming, Web Administration, Network Administration, Database Administration, and Systems Administration – Linux
",INFORMATION-TECHNOLOGY
" to 01/2008 Company Name – City ",,,
t National College.
Received Spot Award, Honored with You Make a Difference," and two Letters of Commendation during employment at Honeywell Defense Avionics Div
Skills
Extremely computer literate and proficient in the use of Microsoft Suites", Word
42384185," LEAD SENIOR GRAPHIC DESIGNER Summary Manage multiple projects, Cross-Channel Marketing, Messaging & Branding Consistency, Visual Communications, Brand Creation & Reinvention, Strategies, Efficiency, Planning, Improvements, Supervise, Development, Evaluation, Sets a high standard for all graphics designers, Implementing to adapt to and develop new techniques, High level of problem solving.Look Development: Using 3dsMax, Maya, Softimage, Vray and Mental ray.3d Lighting and Shaders: Intimate knowledge of Vray, Mental ray creating and using image based lighting, traditional lighting, and hybrids.3D Modeling: Detailed hard surface polygonal modeling in 3dsMax, Maya and Softimage (automotive, mechanical, product and architectural). Cleanup and model prep, optimization and modifications to existing models.General 3d: General scene setup, optimization and prep work in 3dsMax, Maya, Softimage. Vray and Mental ray. Camera previz work, lighting, shading, painting textures, UVW mapping, modeling, and rendering. Highlights Autodesk 3DS Max Autodesk Maya Vray and Mental ray Adobe Photoshop Adobe After Effects Adobe Illustrator Adobe Flash Adobe Lightroom Strong knowledge Joomla (Wordpress) CMS (HTML, Flash) and SEO to Google top 10 positionExperience on a MAC and Windows platform Adobe DreamweaverAdobe FlashArtiosCADZbrushKeynoteMicrosoft OfficePowerPointSolidWorks Accomplishments Designed and implemented a special art project for [Organization Name] . Formulated an inclusive design manual reference guide with more than [Number] design templates. Experience 07/2014 - Current Company Name － City , State Lead Senior Graphic Designer Using 3dsMax, Maya, Softimage, Vray and Mental ray. 3d Lighting and Shaders: Intimate knowledge of Vray, Mental ray creating and using image based lighting, traditional lighting, and hybrids. 3D Modeling: Detailed hard surface polygonal modeling in 3dsMax, Maya and Softimage (automotive, mechanical, product and architectural). Cleanup and model prep, optimization and modifications to existing models. General 3d: General scene setup, optimization and prep work in 3dsMax, Maya, Softimage. Vray and Mental ray. Camera previz work, lighting, shading, painting textures, UVW mapping, modeling, and rendering. Identified resources needed and assigns individual responsibilities Reviews and enhanced deliverables prepared by team before passing to client Effectively applies our methodology and enforces project standards Analyzed and customized project profitability, and utilization Provided detailed direction to designers Set a high standard for all graphic designers Advised and minimize exposure and risk on project Advanced visualization of packaging Chaired products for best selling brands and companies like: McDonalds, Coca Cola, KFC, Jack Daniels, Kraft Foods, Hershey's, Winchester, Nestle, Blizzard, CVS Pharmacy, Wallgrens, John Deere, Kellog's, United Airlines, Gentelman Jack, Optimum Nutrition, Bayer, SC Johnson, Smirnoff, Miller, Fisher, Off etc. 01/2014 - 07/2014 Company Name － City , State Project Manager Identified resources needed and assigns individual responsibilities Reviews deliverables prepared by team before passing to client Effectively applies our methodology and enforces project standards Analyzed project profitability, and utilization Provided detailed direction to designers Assisted in the education and development of designers Set a high standard for all graphic designers Minimize exposure and risk on project 3D visualization of packaging 3D modeling 3D texturing 3D lighting 3D Animations Web development and graphic design company website Chaired products for best selling brands and companies like: Dunkin Donuts, Sony, American Eagle, Bulova, True, Burt's Bees, Loreal, Gatorade, Herbalife, Hitachi, Algida, Dior, Yankee Candle, Nicki Minaj, Bentley. 09/2013 - 01/2014 Company Name － City , State Graphic Designer Designed and printed online interactive sales and marketing collateral. Created visuals that appeal to leaders in the big data and high-tech world. 07/1995 - 06/2013 Company Name － City , State Creative Director Interacted with Modelers to developcreative concepts and executions of assigned products Possessed solid understanding of the science and market dynamics of assigned products Worked closely with account executives to schedule and monitor all projects Provided accurate time and cost estimates for each tactic Adapted to and develop new techniques Supervision on obtaining the correct colors systems Supervision on packaging designers and engineers Advised client on all technical visual recommendations and/or issues Helped facilitate both the input and creative meetings Assisted in making presentations to client Responsibilities: Staff Development Provided detailed direction to designers Assisted in the education and development of designers Set a high standard for all graphic designers. Education 2005 WSSS COLLEGE in Suwalki － City , State , Poland Master of Arts : Computer Graphics Computer Graphics 2002 WSSS COLLEGE IN SUWALKI － City , State , Poland Bachelor of Arts : Computer Graphics Computer Graphics Skills 3D, 3D Modeling, 3DS Max, Adobe, Adobe After Effects, Adobe Photoshop, automotive, CMS, SC, client, CVS, direction, Dreamweaver, Flash, graphic, HTML, http, Adobe Illustrator, image, Lighting, MAC, market, Maya, mechanical, meetings, Microsoft Office, PowerPoint, Windows platform, modeling, optimization, packaging, painting, Camera, presentations, rendering, selling, Softimage, SolidWorks, Staff Development, Supervision, Web development and graphic design, website ","
LEAD SENIOR GRAPHIC DESIGNER
Summary
Manage multiple projects, Cross-Channel Marketing, Messaging & Branding Consistency, Visual Communications, Brand Creation & Reinvention, Strategies, Efficiency, Planning, Improvements, Supervise, Development, Evaluation, Sets a high standard for all graphics designers, Implementing to adapt to and develop new techniques, High level of problem solving.Look Development: Using 3dsMax, Maya, Softimage, Vray and Mental ray.3d Lighting and Shaders: Intimate knowledge of Vray, Mental ray creating and using image based lighting, traditional lighting, and hybrids.3D Modeling: Detailed hard surface polygonal modeling in 3dsMax, Maya and Softimage (automotive, mechanical, product and architectural). Cleanup and model prep, optimization and modifications to existing models.General 3d: General scene setup, optimization and prep work in 3dsMax, Maya, Softimage. Vray and Mental ray. Camera previz work, lighting, shading, painting textures, UVW mapping, modeling, and rendering.
Highlights
Autodesk 3DS Max
Autodesk Maya
Vray and Mental ray
Adobe Photoshop
Adobe After Effects
Adobe Illustrator
Adobe Flash
Adobe Lightroom
Strong knowledge Joomla (Wordpress) CMS (HTML, Flash) and SEO to Google top 10 positionExperience on a MAC and Windows platform
Designed and implemented a special art project for [Organization Name] . Formulated an inclusive design manual reference guide with more than [Number] design templates.
Experience
07/2014 - Current
Company Name － City , State Lead Senior Graphic Designer
Using 3dsMax, Maya, Softimage, Vray and Mental ray.
3d Lighting and Shaders: Intimate knowledge of Vray, Mental ray creating and using image based lighting, traditional lighting, and hybrids.
3D Modeling: Detailed hard surface polygonal modeling in 3dsMax, Maya and Softimage (automotive, mechanical, product and architectural).
Cleanup and model prep, optimization and modifications to existing models.
General 3d: General scene setup, optimization and prep work in 3dsMax, Maya, Softimage.
Vray and Mental ray.
Camera previz work, lighting, shading, painting textures, UVW mapping, modeling, and rendering.
Identified resources needed and assigns individual responsibilities Reviews and enhanced deliverables prepared by team before passing to client Effectively applies our methodology and enforces project standards Analyzed and customized project profitability, and utilization Provided detailed direction to designers Set a high standard for all graphic designers Advised and minimize exposure and risk on project Advanced visualization of packaging Chaired products for best selling brands and companies like: McDonalds, Coca Cola, KFC, Jack Daniels, Kraft Foods, Hershey's, Winchester, Nestle, Blizzard, CVS Pharmacy, Wallgrens, John Deere, Kellog's, United Airlines, Gentelman Jack, Optimum Nutrition, Bayer, SC Johnson, Smirnoff, Miller, Fisher, Off etc.
01/2014 - 07/2014
Company Name － City , State Project Manager
Identified resources needed and assigns individual responsibilities Reviews deliverables prepared by team before passing to client Effectively applies our methodology and enforces project standards Analyzed project profitability, and utilization Provided detailed direction to designers Assisted in the education and development of designers Set a high standard for all graphic designers Minimize exposure and risk on project 3D visualization of packaging 3D modeling 3D texturing 3D lighting 3D Animations Web development and graphic design company website Chaired products for best selling brands and companies like: Dunkin Donuts, Sony, American Eagle, Bulova, True, Burt's Bees, Loreal, Gatorade, Herbalife, Hitachi, Algida, Dior, Yankee Candle, Nicki Minaj, Bentley.
09/2013 - 01/2014
Company Name － City , State Graphic Designer Designed and printed online interactive sales and marketing collateral. Created visuals that appeal to leaders in the big data and high-tech world.
07/1995 - 06/2013
Company Name － City , State Creative Director
Interacted with Modelers to developcreative concepts and executions of assigned products Possessed solid understanding of the science and market dynamics of assigned products Worked closely with account executives to schedule and monitor all projects Provided accurate time and cost estimates for each tactic Adapted to and develop new techniques Supervision on obtaining the correct colors systems Supervision on packaging designers and engineers Advised client on all technical visual recommendations and/or issues Helped facilitate both the input and creative meetings Assisted in making presentations to client Responsibilities: Staff Development Provided detailed direction to designers Assisted in the education and development of designers Set a high standard for all graphic designers.
Education
2005
WSSS COLLEGE in Suwalki － City , State , Poland Master of Arts : Computer Graphics Computer Graphics
2002
WSSS COLLEGE IN SUWALKI － City , State , Poland Bachelor of Arts : Computer Graphics Computer Graphics
Skills
3D, 3D Modeling, 3DS Max, Adobe, Adobe After Effects, Adobe Photoshop, automotive, CMS, SC, client, CVS, direction, Dreamweaver, Flash, graphic, HTML, http, Adobe Illustrator, image, Lighting, MAC, market, Maya, mechanical, meetings, Microsoft Office, PowerPoint, Windows platform, modeling, optimization, packaging, painting, Camera, presentations, rendering, selling, Softimage, SolidWorks, Staff Development, Supervision, Web development and graphic design, website
",DESIGNER
13574264," BUSINESS DEVELOPMENT DIRECTOR Experience BUSINESS DEVELOPMENT DIRECTOR January 2010 to Current Company Name － City , State Leads vision, strategy, and execution for all facets of operations and business development at a $45MM automotive dealership, with accountability for the success of 52 employees. Credited with improving the effectiveness of the business through strong leadership and the hiring of personnel with talent and experience in customer service, finance, and business development, yielding increases in profit and lower costs. Implemented formal daily training and professional development on sales and service principles that improved the accuracy and focus of sales efforts while building leadership capabilities in managers; driving revenue growth 25%. Maintains a daily inventory of $7.5MM in new vehicles and $1.4MM in used vehicles. Championed the adoption of DealerSocket as the company's CRM tool, empowering 100% of the sales force to manage the pipeline of leads and opportunities while documenting engagements with clients and prospects; directly Impacting sales revenue increase of over $1MM. SALES MANAGER January 2004 to January 2010 Company Name － City , State Launched a website and adopted secondary financing and other relationships to spark online lead generation; additionally, expanded the dealerships marketing strategies to include digital elements that included SEO, SEM, YouTube advertising and Google AdWords while increasing the frequency of television ads; shifting digital advertising to 50% of $1MM yearly budget. Consistently ranks first in Kia dealership sales volume year after year; in 2015, navigated the dealership to rank 25th in the nation for total sales volume. Achieved a district-high digital sales closing ratio of 13.2%, beating the average district ratio of 7.2% and regional ratio of 10.1%. Within the first year, lowered variable inventory expenses by 63% while generating a net profit of over $1M. Outstanding results, boosting new car profit by 37% in the first year, coupled with significant increases in Net Promoter Score with a 100% customer issue resolution rate; recipient of the President's Award in 2011, 2012, 2014, and 2015. Recognized as the top sales leader in the district, outperforming 14 dealerships throughout Western and Central New York; in 2018 YTD, reached 13% increase in sales volume over the prior year while the district and the Northeast Region experienced declines. Pioneered a shift in the business model at a leading Ford dealership from new car sales to sales of previously-owned vehicles, positioning the company as the top-ranked dealership for Ford vehicles in the Rochester area. Expanded the employee base from four team members to eight. Skyrocketed annual revenue from $3.2MM to $10.8MM, translating to growth in sales volume from 15 vehicles per month to over 50. In command of $1MM inventory acquisition and product management. Implemented and managed 3rd party digital marketing partners; fostering increased sales over 100% in first year. General Sales Manager Company Name － City , State Sales Manager Company Name － City , State Sales Manager Company Name － City , State Accomplishments Reynolds and Reynolds, DealerTrak, V-Auto, Digital Advertising Marketing & Design, Revenue Radar, AutoTrader, DealerSocket, Vinsolutions, CRM. If I could create the perfect General Manager, he/she would have all of your management, sales, and marketing qualities."". Scott F., Corporate General Manager. Fuccillo Automotive Group. Education Bachelor of Arts Degree : Business Administration and Management EDINBORO UNIVERSITY OF PENNSYLVANIA Business Administration and Management Summary ACCOMPLISHED SALES & BUSINESS DEVELOPMENT LEADER BUILDS & LEADS STRONG TEAMS / TOP REVENUE PRODUCER / EXCELS IN CLIENT RELATIONSHIP MANAGEMENT Accomplished and results-driven Sales and Business Development Leader with broad based expertise leading effective strategy, client relationship management, negotiations, team leadership, and revenue growth. Expertise in building effective strategies that substantially increase revenue while improving market share and sales effectiveness; with Fuccillo Kia, directs a team of 52 employees sustaining $45MM in annual revenue. A demonstrated record of success marked by a history of stellar revenue growth and operational excellence with roles with market-leading corporations; credited with introducing best practices, training, and other process improvements to bolster the effectiveness of sales teams. An effective communicator who leverages an unwavering commitment to excellence to build and execute innovative sales strategies, consistently delivering positive results in challenging and highly competitive industries. Award winning Sales Operations Manager; Strategic Fixed and Variable Operations Director. Skills Account Management, ads, advertising, automotive, budget, business development, closing, Competitive, CRM, clients, customer service, Driving, finance, financing, focus, hiring, inventory, leadership, Managing, marketing strategies, marketing, Mentoring, Online Marketing, personnel, positioning, product management, Profit, Sales, Strategy, television, translating, vision, website ","
BUSINESS DEVELOPMENT DIRECTOR
Experience
BUSINESS DEVELOPMENT DIRECTOR January 2010 to Current Company Name － City , State
Leads vision, strategy, and execution for all facets of operations and business development at a $45MM automotive dealership, with accountability for the success of 52 employees.
Credited with improving the effectiveness of the business through strong leadership and the hiring of personnel with talent and experience in customer service, finance, and business development, yielding increases in profit and lower costs.
Implemented formal daily training and professional development on sales and service principles that improved the accuracy and focus of sales efforts while building leadership capabilities in managers; driving revenue growth 25%.
Maintains a daily inventory of $7.5MM in new vehicles and $1.4MM in used vehicles.
Championed the adoption of DealerSocket as the company's CRM tool, empowering 100% of the sales force to manage the pipeline of leads and opportunities while documenting engagements with clients and prospects; directly Impacting sales revenue increase of over $1MM.
SALES MANAGER January 2004 to January 2010 Company Name － City , State
Launched a website and adopted secondary financing and other relationships to spark online lead generation; additionally, expanded the dealerships marketing strategies to include digital elements that included SEO, SEM, YouTube advertising and Google AdWords while increasing the frequency of television ads; shifting digital advertising to 50% of $1MM yearly budget.
Consistently ranks first in Kia dealership sales volume year after year; in 2015, navigated the dealership to rank 25th in the nation for total sales volume.
Achieved a district-high digital sales closing ratio of 13.2%, beating the average district ratio of 7.2% and regional ratio of 10.1%.
Within the first year, lowered variable inventory expenses by 63% while generating a net profit of over $1M.
Outstanding results, boosting new car profit by 37% in the first year, coupled with significant increases in Net Promoter Score with a 100% customer issue resolution rate; recipient of the President's Award in 2011, 2012, 2014, and 2015.
Recognized as the top sales leader in the district, outperforming 14 dealerships throughout Western and Central New York; in 2018 YTD, reached 13% increase in sales volume over the prior year while the district and the Northeast Region experienced declines.
Pioneered a shift in the business model at a leading Ford dealership from new car sales to sales of previously-owned vehicles, positioning the company as the top-ranked dealership for Ford vehicles in the Rochester area.
Expanded the employee base from four team members to eight.
Skyrocketed annual revenue from $3.2MM to $10.8MM, translating to growth in sales volume from 15 vehicles per month to over 50.
In command of $1MM inventory acquisition and product management.
Implemented and managed 3rd party digital marketing partners; fostering increased sales over 100% in first year.
General Sales Manager Company Name － City , State
Sales Manager Company Name － City , State
Sales Manager Company Name － City , State
Accomplishments
Reynolds and Reynolds, DealerTrak, V-Auto, Digital Advertising Marketing & Design, Revenue Radar, AutoTrader, DealerSocket, Vinsolutions, CRM.
If I could create the perfect General Manager, he/she would have all of your management, sales, and marketing qualities."".
Scott F., Corporate General Manager.
Fuccillo Automotive Group.
Education
Bachelor of Arts Degree : Business Administration and Management EDINBORO UNIVERSITY OF PENNSYLVANIA Business Administration and Management
Summary
ACCOMPLISHED SALES & BUSINESS DEVELOPMENT LEADER BUILDS & LEADS STRONG TEAMS / TOP REVENUE PRODUCER / EXCELS IN CLIENT RELATIONSHIP MANAGEMENT Accomplished and results-driven Sales and Business Development Leader with broad based expertise leading effective strategy, client relationship management, negotiations, team leadership, and revenue growth. Expertise in building effective strategies that substantially increase revenue while improving market share and sales effectiveness; with Fuccillo Kia, directs a team of 52 employees sustaining $45MM in annual revenue. A demonstrated record of success marked by a history of stellar revenue growth and operational excellence with roles with market-leading corporations; credited with introducing best practices, training, and other process improvements to bolster the effectiveness of sales teams. An effective communicator who leverages an unwavering commitment to excellence to build and execute innovative sales strategies, consistently delivering positive results in challenging and highly competitive industries. Award winning Sales Operations Manager; Strategic Fixed and Variable Operations Director.
",BUSINESS-DEVELOPMENT
21568833," CONSULTANT Summary Position in Accounting/Regulatory or banking operations Highlights Microsoft Office, Lotus Notes, QuickBooks, ACBS, BCS, OTG, AP, RECON+, FMS (G/L System), REVAL (evaluation of hedged funding) and Bloomberg. Accomplishments I was awarded
Certificate of Recognition for the year 1998 that helped in lifting of the
agreement with Federal Reserve Bank of New York. I was also awarded Certificate
of Appreciation for the year 1999. Experience Consultant 01/2013 to 09/2016 Company Name City , State Working as consultant and engaged with Transworld Inc, a insurance brokerage and accounting services company. Preparation of tax returns for customers, handling their audit matters with Internal Revenue Services and NYS tax authorities. Preparation of sales tax monthly, quarterly and yearly tax returns for clients. Preparation of accounts, reports and financial statements for their clients. Provide all accounting services to their customers. Senior Accountant/Accounting Officer 01/2000 to 01/2013 Company Name City , State The New York Branch of Bank Hapoalim represents the banking and  Reviewed Bank's General Ledger and pass necessary entries to correct the G/L. The main purpose to review the G/L to make ensure bank's books is accurate and reconciled with sub-system. I was responsible to process month end, quarterly and yearly closing. Post Journal entries to general ledger system. Prepared month end accruals and closing/adjusting entries. Processed and prepared sales and use tax return and commercial rent tax. Responsible for the preparation of call report. Process and responsible for tax payment to IRS for tax form 1042, tax form 945(1099) and prepared annual returns for both tax forms. Assist in special project as directed by the Controller and CFO. Supervise the bank reconciliation and accounts payable process. Supervise and ensure accuracy in the prepaid and Fixed Assets records and comply with the Fixed Assets policy. Balance Sheet reconciliation and Custody reconciliation. Ensure general ledger booking is in the line with bank accounting policy and principles (GAAP) standards and abides by with regulatory laws. Obtain securities prices and prepare monthly FAS115 valuation worksheets and accounting entries. Performed accounting and prepare monthly reports for two of the Bank's subsidiaries using QuickBooks. Responsible for preparation of Amortization of Premium and Discount reconciliation for Callable CDs Prepared aging analysis of suspense items report and various financial reports for senior management. Responsible for Assets Swaps accounting, Government bonds/securities, securities available for sale, trading and Non-Trading securities. Prepared written accounting policies and procedures. Responsible for maintenance of Chart of Accounts /adding and modifying. And open new G/L account. Processed payments/expenditure for vendors, employee expenses, contractors, state and federal government taxes payments. 01/1988 to 01/2000 Company Name City , State I was responsible for preparation of regulatory reports, i.e. FR 2900, FR2951, BL 1, BC, BQ, BL (SA), BC (SA), and FFIEC 002 (Call Report by using DPSC Software, Inc. Package). I was responsible for preparation of monthly financial statements, and various financial reports for Head Office. Also responsible for statistical reports, and quarterly reports to Department of Commerce. Prepared and responsible for month end closing. Prepared and developed the Compliance procedure and Compliance Manual, detail task checklist use to comply the BSA, FRB Regulations, and US Sanctions in order to satisfy the compliance requirements of the Branch. Evaluation of existing accounting procedures and implemented changes in order to simplify the accounting procedures. Prepared and presented monthly variance analysis reports to Senior Management. Prepared monthly, quarterly written report regarding the BSA, OFAC, US Sanctions and FRB regulation compliance. Preparation of sales tax and commercial rent tax. Handling NYS Banking and FRB examiners. Education B.S : Accounting 1994 YORK COLLEGE CITY UNIVERSITY OF NEW YORK Accounting and 124 credits completed. Major subjects are Advance Accounting, Auditing, Business Finance, Business Law and Taxation. B.S : Accounting 1979 UNIVERSIT OF SIND HYDERABAD PAKISTAN Accounting Major subjects are Accounting, Auditing, Business Law and statistic. M.A : Economics Economics, Statistics and Business Finance 1983 UNIVERSIT OF SIND HYDERABAD PAKISTAN Economics Economics, Statistics and Business Finance Work History Company Name Skills Accounting, accounts payable, accruals, AP, Auditing, Balance Sheet, bank reconciliation, banking, BC, Bloomberg, bonds, Business Law, closing, consultant, Controller, clients, Senior Management, Finance, financial reports, financial statements, Fixed Assets, focus, forms, General Ledger, Government, insurance, Lotus Notes, Microsoft Office, Office, month end closing, policies, QuickBooks, retail, sales, securities, Swaps, tax, taxes, tax returns, valuation, monthly variance analysis, written ","
CONSULTANT
Summary
Position in Accounting/Regulatory or banking operations
Highlights
Microsoft Office, Lotus Notes, QuickBooks, ACBS, BCS, OTG, AP, RECON+, FMS (G/L System), REVAL (evaluation of hedged funding) and Bloomberg.
Accomplishments
I was awarded
Certificate of Recognition for the year 1998 that helped in lifting of the
agreement with Federal Reserve Bank of New York. I was also awarded Certificate
of Appreciation for the year 1999.
Experience
Consultant 01/2013 to 09/2016 Company Name City , State
Working as consultant and engaged with Transworld Inc, a insurance brokerage and accounting services company.
Preparation of tax returns for customers, handling their audit matters with Internal Revenue Services and NYS tax authorities.
Preparation of sales tax monthly, quarterly and yearly tax returns for clients.
Preparation of accounts, reports and financial statements for their clients.
Provide all accounting services to their customers.
Senior Accountant/Accounting Officer 01/2000 to 01/2013 Company Name City , State
The New York Branch of Bank Hapoalim represents the banking and 
Reviewed Bank's General Ledger and pass necessary entries to correct the G/L.
The main purpose to review the G/L to make ensure bank's books is accurate and reconciled with sub-system.
I was responsible to process month end, quarterly and yearly closing.
Post Journal entries to general ledger system.
Prepared month end accruals and closing/adjusting entries.
Processed and prepared sales and use tax return and commercial rent tax.
Responsible for the preparation of call report.
Process and responsible for tax payment to IRS for tax form 1042, tax form 945(1099) and prepared annual returns for both tax forms.
Assist in special project as directed by the Controller and CFO.
Supervise the bank reconciliation and accounts payable process.
Supervise and ensure accuracy in the prepaid and Fixed Assets records and comply with the Fixed Assets policy.
Balance Sheet reconciliation and Custody reconciliation.
Ensure general ledger booking is in the line with bank accounting policy and principles (GAAP) standards and abides by with regulatory laws.
Obtain securities prices and prepare monthly FAS115 valuation worksheets and accounting entries.
Performed accounting and prepare monthly reports for two of the Bank's subsidiaries using QuickBooks.
Responsible for preparation of Amortization of Premium and Discount reconciliation for Callable CDs Prepared aging analysis of suspense items report and various financial reports for senior management.
Responsible for Assets Swaps accounting, Government bonds/securities, securities available for sale, trading and Non-Trading securities.
Prepared written accounting policies and procedures.
Responsible for maintenance of Chart of Accounts /adding and modifying.
And open new G/L account.
Processed payments/expenditure for vendors, employee expenses, contractors, state and federal government taxes payments.
01/1988 to 01/2000 Company Name City , State
I was responsible for preparation of regulatory reports, i.e. FR 2900, FR2951, BL 1, BC, BQ, BL (SA), BC (SA), and FFIEC 002 (Call Report by using DPSC Software, Inc. Package).
I was responsible for preparation of monthly financial statements, and various financial reports for Head Office.
Also responsible for statistical reports, and quarterly reports to Department of Commerce.
Prepared and responsible for month end closing.
Prepared and developed the Compliance procedure and Compliance Manual, detail task checklist use to comply the BSA, FRB Regulations, and US Sanctions in order to satisfy the compliance requirements of the Branch.
Evaluation of existing accounting procedures and implemented changes in order to simplify the accounting procedures.
Prepared and presented monthly variance analysis reports to Senior Management.
Prepared monthly, quarterly written report regarding the BSA, OFAC, US Sanctions and FRB regulation compliance.
Preparation of sales tax and commercial rent tax.
Handling NYS Banking and FRB examiners.
Education
B.S : Accounting 1994 YORK COLLEGE CITY UNIVERSITY OF NEW YORK Accounting and 124 credits completed. Major subjects are Advance Accounting, Auditing, Business Finance, Business Law and Taxation.
B.S : Accounting 1979 UNIVERSIT OF SIND HYDERABAD PAKISTAN Accounting Major subjects are Accounting, Auditing, Business Law and statistic.
M.A : Economics Economics, Statistics and Business Finance 1983 UNIVERSIT OF SIND HYDERABAD PAKISTAN Economics Economics, Statistics and Business Finance
Work History
Company Name
Skills
Accounting, accounts payable, accruals, AP, Auditing, Balance Sheet, bank reconciliation, banking, BC, Bloomberg, bonds, Business Law, closing, consultant, Controller, clients, Senior Management, Finance, financial reports, financial statements, Fixed Assets, focus, forms, General Ledger, Government, insurance, Lotus Notes, Microsoft Office, Office, month end closing, policies, QuickBooks, retail, sales, securities, Swaps, tax, taxes, tax returns, valuation, monthly variance analysis, written
",CONSULTANT
31162167," PUBLIC RELATIONS INTERN Summary Public relations and digital media intern with more than 5 years of experience working for leading agencies Weber Shadwick, Golin Harris and Latina PR
*Strong experience working across multiple cross-office teams based in different continents
*Versatile professional with successful track record in tech, B2B, social impact and consumer product
*Strong experience working with Hootsuite., Sprout, and TrackMaven Skills Salesforce, Adobe Package (InDesign, Illustrator, Photoshop), MS Office (Word, Excel, Powerpoint, Keynote), Cloud based calendars Diverse multicultural background: dual citizenship American and Brazilian, educated in the San Francisco Bay Area and in Switzerland. ,Salesforce, Adobe Package (InDesign, Illustrator, Photoshop), MS Office (Word, Excel, Powerpoint, Keynote Experience Public Relations Intern 08/2017 to 09/2017 Company Name City , State Media Relations
- UN Global Compact in house management during UNGA week, 09/18-22
- During UNGA week, September 18-22 managed media coverage and relations with media outlets such as - Bloomberg, with Robin Blumenthal, The Economist with Matthew Hoffman, and Reuters with Laura Colby. Worked in house at UN Global Compact, with assistance of Public Relations agency, Golin Harris. Managed email, press releases, and agenda during UNGA week for head of communications of the UN Global Compact, Toby Usnik
- Creative process of tags, pictures, hashtags, and topics for Twitter during UNGA week, was trending topic for three consecutive days in New York City. Inside UN building during day of speakers such as; Al Gore, Prime Minister Shinzo Abe; worked in coordination with UN
security clearance for reporters, photographers, videographers, and managed camera positioning, and media green room. Managed media overview with details about UNGA media interview schedule, and overview of event. 07/2017 to Current Company Name City , State Digital Marketing
- Manage social media platforms, including- Twitter, Instagram, and Facebook using social media optimization software such as; Hootsuite., Sprout, and TrackMaven. Using html. code and Peer Space software for website upkeep, including but limited to: client purchases, room and event booking, customer relations, and scheduling. Planned intimate and unique Airbnb Experiences, and mini concerts, twice a month, and event space logistics- Extremely detailed oriented for member booking calendar for cowering part of the business. Detail and experience using
Google Calendar and Evernote for events in art gallery part of co-work space. Marketing Intern 10/2017 to 04/2017 Company Name City , State Digital Marketing
- Researched cross border e-commerce solutions between Asia and the Americas, and how ToLocal could act as a facilitator of back end ERP (enterprise resource product) between the three continents. Used Sales Force Connect Data, a customer relations management website, to produce memos on potential e-commerce business solutions for clients between Asia and the Americas. Used Hootsuite, Sprout, and Stemdefining strategies to maximize clickthrough rate (CTR), increase reach, add followers, and promote engagement on ToLocal's social media platforms including Facebook, Instagram, and Twitter
Weber Shandwick. Digital Media Intern 06/2017 to 12/2017 Company Name City , State Part of social media team for Napster South America, Honda South America; Responsible for generating content for social media platforms. Generated data to track trends related to Honda's brand on social media using metrics including but not limited to retweets, likes, and comments. Kept daily mailing lists in order to have interactions and relation such as retweets, likes, responses with key industry digital influencers in LaTam
- Increased Honda's social media platforms and increased client exposure and followers. Managed the consumer research for Napster. Had weekly mailing list upkeep. Education and Training 2019 University of San Francisco Media 3.4 Bachelors of Fine Arts 2019 Communication University of San Francisco City , State High School Diploma 2013 American School of Recife City , Brazil 2012 IMG Academy City , State 2009 The American School of Leysin City , Switzerland Languages Native speaker of English and Portuguese, fluent in Spanish and conversational French. fluent in Portuguese, English, Spanish, and conversational French Skills Adobe, Photoshop, ad, art, agency, basic, Bloomberg, business processes, business solutions, concept, consulting, content, cooking, client, clients, customer relations, e-commerce, email, English, ERP, conversational French, html, Illustrator, InDesign, logistics, mailing, managing, marketing, market, Media Relations, Excel, MS Office, Powerpoint, Word, enterprise, newsletters, optimization, camera, Portuguese, positioning, press releases, PR, Prime Minister, coding, promotion, Public Relations, speaker, recording, research, Reuters, Sales, San, scheduling, security clearance, social media platforms, fluent in Spanish, Spanish, strategic, teamwork, unique, video, website, web content ","
PUBLIC RELATIONS INTERN
Summary
Public relations and digital media intern with more than 5 years of experience working for leading agencies Weber Shadwick, Golin Harris and Latina PR
*Strong experience working across multiple cross-office teams based in different continents
*Versatile professional with successful track record in tech, B2B, social impact and consumer product
*Strong experience working with Hootsuite., Sprout, and TrackMaven
Skills
Salesforce, Adobe Package (InDesign, Illustrator, Photoshop), MS Office (Word, Excel, Powerpoint, Keynote), Cloud based calendars
Diverse multicultural background: dual citizenship American and Brazilian, educated in the San Francisco Bay Area and in Switzerland. ,Salesforce, Adobe Package (InDesign, Illustrator, Photoshop), MS Office (Word, Excel, Powerpoint, Keynote
Experience
Public Relations Intern 08/2017 to 09/2017 Company Name City , State
Media Relations
- UN Global Compact in house management during UNGA week, 09/18-22
- During UNGA week, September 18-22 managed media coverage and relations with media outlets such as - Bloomberg, with Robin Blumenthal, The Economist with Matthew Hoffman, and Reuters with Laura Colby.
Worked in house at UN Global Compact, with assistance of Public Relations agency, Golin Harris.
Managed email, press releases, and agenda during UNGA week for head of communications of the UN Global Compact, Toby Usnik
- Creative process of tags, pictures, hashtags, and topics for Twitter during UNGA week, was trending topic for three consecutive days in New York City.
Inside UN building during day of speakers such as; Al Gore, Prime Minister Shinzo Abe; worked in coordination with UN
security clearance for reporters, photographers, videographers, and managed camera positioning, and media green room.
Managed media overview with details about UNGA media interview schedule, and overview of event.
07/2017 to Current Company Name City , State
Digital Marketing
- Manage social media platforms, including- Twitter, Instagram, and Facebook using social media optimization software such as; Hootsuite., Sprout, and TrackMaven.
Using html.
code and Peer Space software for website upkeep, including but limited to: client purchases, room and event booking, customer relations, and scheduling.
Planned intimate and unique Airbnb Experiences, and mini concerts, twice a month, and event space logistics- Extremely detailed oriented for member booking calendar for cowering part of the business.
Detail and experience using
Google Calendar and Evernote for events in art gallery part of co-work space.
Marketing Intern 10/2017 to 04/2017 Company Name City , State
Digital Marketing
- Researched cross border e-commerce solutions between Asia and the Americas, and how ToLocal could act as a facilitator of back end ERP (enterprise resource product) between the three continents.
Used Sales Force Connect Data, a customer relations management website, to produce memos on potential e-commerce business solutions for clients between Asia and the Americas.
Used Hootsuite, Sprout, and Stemdefining strategies to maximize clickthrough rate (CTR), increase reach, add followers, and promote engagement on ToLocal's social media platforms including Facebook, Instagram, and Twitter
Weber Shandwick.
Digital Media Intern 06/2017 to 12/2017 Company Name City , State
Part of social media team for Napster South America, Honda South America; Responsible for generating content for social media platforms.
Generated data to track trends related to Honda's brand on social media using metrics including but not limited to retweets, likes, and comments.
Kept daily mailing lists in order to have interactions and relation such as retweets, likes, responses with key industry digital influencers in LaTam
- Increased Honda's social media platforms and increased client exposure and followers.
Managed the consumer research for Napster.
Had weekly mailing list upkeep.
Education and Training
2019 University of San Francisco Media 3.4
Bachelors of Fine Arts 2019 Communication University of San Francisco City , State
High School Diploma 2013 American School of Recife City , Brazil
2012 IMG Academy City , State
2009 The American School of Leysin City , Switzerland
Languages
Native speaker of English and Portuguese, fluent in Spanish and conversational French. fluent in Portuguese, English, Spanish, and conversational French
Skills
Adobe, Photoshop, ad, art, agency, basic, Bloomberg, business processes, business solutions, concept, consulting, content, cooking, client, clients, customer relations, e-commerce, email, English, ERP, conversational French, html, Illustrator, InDesign, logistics, mailing, managing, marketing, market, Media Relations, Excel, MS Office, Powerpoint, Word, enterprise, newsletters, optimization, camera, Portuguese, positioning, press releases, PR, Prime Minister, coding, promotion, Public Relations, speaker, recording, research, Reuters, Sales, San, scheduling, security clearance, social media platforms, fluent in Spanish, Spanish, strategic, teamwork, unique, video, website, web content
",DIGITAL-MEDIA
57002858," INFORMATION TECHNOLOGY MANAGER Summary Experienced Information Technology Manager committed to maintaining innovative technical skills and
up-to-date industry knowledge. My excellent problem solving skills, diagnostic ability and communication
skills are assets that allow me to excel and adapt to virtually any situation. Experience Company Name City , State Information Technology Manager 01/2007 to Current Responsible for maintaining budget and implementing all new technologies within the firm. Integral part of technology team responsible for implementing and migrating Accounting and Billing system upgrade Managed firewall, network monitoring and server monitoring both on- and off-site. Recommended architectural improvements, design solutions and integration solutions. Trained members of IT team regarding network security and troubleshooting of data circuits. Ensured network, system and data availability and integrity through preventative maintenance and upgrades. Managed Migration from Exchange 2003 to Exchange 2010 Manged Migration from Windows XP and Office 2003 to Windows 7 and Office 2010 Managed and deployed Office 2010 to Office 2013 upgrade Managed migration from Physical Servers to VMWare ESXi Virtual Server environment Responsible for managing all IT related vendor and telecommunication contracts Manage all IT Vendor relationships Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff. Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access. Company Name City , State Technical Project Lead 11/2005 to 01/2007 Responsible for Maintaining Client relationships and Technical Integrity of the Infrastructure Responsible for Managing Engineers assigned to Client projects, Including time management, time approval and resource scheduling Successfully migrated a Novell 6.0 Cluster with Groupwise to a Novell 6.5 Cluster Responsible for ensuring timely completion of projects Responsible for Managing IT Department at specific client sites,including Helpdesk management. Company Name City , State Systems Engineer 01/2004 to 11/2005 Install, Support and maintain Novell, Windows NT 4.0, Windows 2000,Windows 2003 servers. Maintain and Patch over 800 servers in the current environment. Manage implementation of new infrastructure from the Server Side, and co-ordinate with various teams to ensure deadlines are met. Assisted in stabilizing Novell Groupwise 6.5 installation. Implemented and maintained a SQL Cluster in a Microsoft 2003 Server environment. Company Name City , State Network Analyst 10/2001 to 10/2003 Managed and supported Novell 4.x and 5.x Servers, Windows NT 4.0 and Windows 2000 Servers, Citrix. MetaFrame XPa, GroupWise 5.x. Second level support for all PC and Network related issues. Company Name City , State Night Desk Supervisor 07/2000 to 04/2001 Supervise two additional employees and responsible for all issue escalations and follow up. Manage all projects and ensure on-time completion. Manage client relationships. Company Name City , State Senior Network Engineer 08/1999 to 07/2000 Responsible for all LAN/WAN Infrastructure. Evaluate, purchase, implement and maintain all Novell and Windows NT Servers. Manage Cisco Switches and Routers and all WAN T1 Connections. Company Name City , State Network Analyst 04/1997 to 06/1999 Support 130+ Novell Servers and NDS Directory Structure. Responsible for upgrading and maintaining. servers as well as all workstation clients. Company Name City , State Network Support Specialist 11/1993 to 04/1997 Responsible for All Software, hardware, Network, phone system and voicemail installation and support. Planned move of company to include all Network and electrical wiring as well as Phone system. move/upgrade. Company Name City , State Service Manager 09/1988 to 11/1993 Install and maintain all customer systems, network installations and rollouts of all new computer systesm. Supervised 3 additionaltechnicians. Education Associate of Science : Business Administration 1996 McHenry County College , City , State Business Administration Interests Algonquin Argonauts Football Board of Directors, Secretary
Algonquin Argonauts Football, Assistant Coach/Offensive Coordinator Additional Information AFFILIATIONS
Algonquin Argonauts Football Board of Directors, Secretary
Algonquin Argonauts Football, Assistant Coach/Offensive Coordinator Skills Accounting, backup, Billing
system, budget, Citrix
MetaFrame, Excellent communication, hardware, contracts, Client, clients, documentation, electrical wiring, firewall, Groupwise, Novell Groupwise 6.5, GroupWise 5.x, help desk, LAN, Managing, access, Exchange, Windows 7 and Office, Office, Windows, Windows 2000, Windows NT, Windows NT 4.0, Windows XP, Migration, NDS, network security, Network, Novell 6.0, Novell 6.5, Novell, Novell 4.x, Novell Servers, Phone system, policies, problem-solving, processes, Routers, scheduling, Servers, SQL, Cisco Switches, T1, telecommunication, time management, troubleshooting, upgrades, upgrading, upgrade, WAN ","
INFORMATION TECHNOLOGY MANAGER
Summary
Experienced Information Technology Manager committed to maintaining innovative technical skills and
up-to-date industry knowledge. My excellent problem solving skills, diagnostic ability and communication
skills are assets that allow me to excel and adapt to virtually any situation.
Experience
Company Name City , State Information Technology Manager 01/2007 to Current
Responsible for maintaining budget and implementing all new technologies within the firm.
Integral part of technology team responsible for implementing and migrating Accounting and Billing system upgrade Managed firewall, network monitoring and server monitoring both on- and off-site.
Recommended architectural improvements, design solutions and integration solutions.
Trained members of IT team regarding network security and troubleshooting of data circuits.
Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
Managed Migration from Exchange 2003 to Exchange 2010 Manged Migration from Windows XP and Office 2003 to Windows 7 and Office 2010 Managed and deployed Office 2010 to Office 2013 upgrade Managed migration from Physical Servers to VMWare ESXi Virtual Server environment Responsible for managing all IT related vendor and telecommunication contracts Manage all IT Vendor relationships Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
Company Name City , State Technical Project Lead 11/2005 to 01/2007
Responsible for Maintaining Client relationships and Technical Integrity of the Infrastructure Responsible for Managing Engineers assigned to Client projects, Including time management, time approval and resource scheduling Successfully migrated a Novell 6.0 Cluster with Groupwise to a Novell 6.5 Cluster Responsible for ensuring timely completion of projects Responsible for Managing IT Department at specific client sites,including Helpdesk management.
Company Name City , State Systems Engineer 01/2004 to 11/2005
Install, Support and maintain Novell, Windows NT 4.0, Windows 2000,Windows 2003 servers.
Maintain and Patch over 800 servers in the current environment.
Manage implementation of new infrastructure from the Server Side, and co-ordinate with various teams to ensure deadlines are met.
Assisted in stabilizing Novell Groupwise 6.5 installation.
Implemented and maintained a SQL Cluster in a Microsoft 2003 Server environment.
Company Name City , State Network Analyst 10/2001 to 10/2003
Managed and supported Novell 4.x and 5.x Servers, Windows NT 4.0 and Windows 2000 Servers, Citrix.
MetaFrame XPa, GroupWise 5.x.
Second level support for all PC and Network related issues.
Company Name City , State Night Desk Supervisor 07/2000 to 04/2001
Supervise two additional employees and responsible for all issue escalations and follow up.
Manage all projects and ensure on-time completion.
Manage client relationships.
Company Name City , State Senior Network Engineer 08/1999 to 07/2000
Responsible for all LAN/WAN Infrastructure.
Evaluate, purchase, implement and maintain all Novell and Windows NT Servers.
Manage Cisco Switches and Routers and all WAN T1 Connections.
Company Name City , State Network Analyst 04/1997 to 06/1999
Support 130+ Novell Servers and NDS Directory Structure.
Responsible for upgrading and maintaining.
servers as well as all workstation clients.
Company Name City , State Network Support Specialist 11/1993 to 04/1997
Responsible for All Software, hardware, Network, phone system and voicemail installation and support.
Planned move of company to include all Network and electrical wiring as well as Phone system.
move/upgrade.
Company Name City , State Service Manager 09/1988 to 11/1993
Install and maintain all customer systems, network installations and rollouts of all new computer systesm.
Supervised 3 additionaltechnicians.
Education
Associate of Science : Business Administration 1996 McHenry County College , City , State Business Administration
Interests
Algonquin Argonauts Football Board of Directors, Secretary
Algonquin Argonauts Football, Assistant Coach/Offensive Coordinator
Additional Information
AFFILIATIONS
Algonquin Argonauts Football Board of Directors, Secretary
Algonquin Argonauts Football, Assistant Coach/Offensive Coordinator
Skills
Accounting, backup, Billing
system, budget, Citrix
MetaFrame, Excellent communication, hardware, contracts, Client, clients, documentation, electrical wiring, firewall, Groupwise, Novell Groupwise 6.5, GroupWise 5.x, help desk, LAN, Managing, access, Exchange, Windows 7 and Office, Office, Windows, Windows 2000, Windows NT, Windows NT 4.0, Windows XP, Migration, NDS, network security, Network, Novell 6.0, Novell 6.5, Novell, Novell 4.x, Novell Servers, Phone system, policies, problem-solving, processes, Routers, scheduling, Servers, SQL, Cisco Switches, T1, telecommunication, time management, troubleshooting, upgrades, upgrading, upgrade, WAN
",INFORMATION-TECHNOLOGY
24708621," PROCUREMENT ANALYST Accomplishments New Professional Organization Attend seminars and events relevant in today's business market. Karass Effective Negotiating Training to develop key negotiating skills Six Sigma Yellow Belt Certification. Professional Experience Company Name March 2012 to Current Procurement Analyst City , State Performs strategic sourcing of MRO (Maintenance, Repairs, and Operations) items for the company's North American manufacturing locations as well as supplier management of the strategic suppliers - spend $70M+ Sourcing functions include contract strategy development, issuance of contract RFQs and RFPs, supplier proposal analysis, negotiations, awards and implementations. Responsible for all supplier performance and the on-going management of strategic supplier relationships. Creates integrated processes among internal functions (e.g., operations, purchasing and logistics) and outside suppliers. Support teams in conducting negotiations with financial/bid analysis and developing talent Assists in the development of the global commodity strategy and the implementation plan to leverage opportunities across sub-commodities and monitors compliance in order to capture savings. Demonstrates execution and leadership in commodity management, strategic sourcing, portfolio management, Total Cost of Ownership, value chain analysis, supplier relationship management and implementations across the enterprise globally. Understands the strategies, demands, and requirements of the enterprise and works to develop global commodity strategies that are consistent with short and long-term strategic plans. Analyzes the demand side for a commodity by completing spend histories and demand forecast, by identifying current suppliers, determining procurement involvement, historical contract compliance, and demand segmentation to enable the identification of demand side opportunities. Works collaboratively with the Procurement Services peers to prioritize opportunities and allocate resources. Identifies near and long-term opportunities within the commodity spend portfolio through market and business intelligence and interaction with Resource Units that will add value. Builds clear business cases/value propositions with supporting details to define the identified opportunities. Develops cascading implementation/transition plans to execute commodity sourcing strategies. Captures lessons learned throughout the execution of the sourcing strategy Work with team members to develop depth of procurement knowledge and skills. November 2010 to March 2012 Utility Technician City , State Blast Furnace laborer for day to day maintenance and operations to help in steel making application. Coke and Lime laborer assists in day to day supply of raw material to fuel the blast furnace operation. Company Name May 2009 to August 2011 Life Insurance Sales Agent Obtained Pennsylvania Insurance License. Established candidates for custom insurance packages, including life and auto insurance. Company Name May 2009 to November 2010 Personal Trainer City , State Created custom training programs for 100+ clients per week. Helped retain customer base and built new client list. Education California University of Pennsylvania 1 2010 CCAC City Ringgold Senior High School 5 2009 Bachelor of Science : Marketing Marketing Skills business intelligence, commodities, client, clients, financial, Insurance, leadership, logistics, market, Works, monitors, negotiations, enterprise, processes, Procurement, proposal, purchasing, relationship management, Repairs, strategy, strategy development, strategic, strategic plans, training programs Additional Information CERTIFICATIONS
National Academy of Sports Medicine (NASM) Certified Personal Trainer May 2009 - May 2011
Life Insurance License August 2009 - August 2011 ","
PROCUREMENT ANALYST
Accomplishments
New Professional Organization Attend seminars and events relevant in today's business market.
Karass Effective Negotiating Training to develop key negotiating skills Six Sigma Yellow Belt Certification.
Professional Experience
Company Name March 2012 to Current Procurement Analyst City , State
Performs strategic sourcing of MRO (Maintenance, Repairs, and Operations) items for the company's North American manufacturing locations as well as supplier management of the strategic suppliers - spend $70M+ Sourcing functions include contract strategy development, issuance of contract RFQs and RFPs, supplier proposal analysis, negotiations, awards and implementations.
Responsible for all supplier performance and the on-going management of strategic supplier relationships.
Creates integrated processes among internal functions (e.g., operations, purchasing and logistics) and outside suppliers.
Support teams in conducting negotiations with financial/bid analysis and developing talent Assists in the development of the global commodity strategy and the implementation plan to leverage opportunities across sub-commodities and monitors compliance in order to capture savings.
Demonstrates execution and leadership in commodity management, strategic sourcing, portfolio management, Total Cost of Ownership, value chain analysis, supplier relationship management and implementations across the enterprise globally.
Understands the strategies, demands, and requirements of the enterprise and works to develop global commodity strategies that are consistent with short and long-term strategic plans.
Analyzes the demand side for a commodity by completing spend histories and demand forecast, by identifying current suppliers, determining procurement involvement, historical contract compliance, and demand segmentation to enable the identification of demand side opportunities.
Works collaboratively with the Procurement Services peers to prioritize opportunities and allocate resources.
Identifies near and long-term opportunities within the commodity spend portfolio through market and business intelligence and interaction with Resource Units that will add value.
Builds clear business cases/value propositions with supporting details to define the identified opportunities.
Develops cascading implementation/transition plans to execute commodity sourcing strategies.
Captures lessons learned throughout the execution of the sourcing strategy Work with team members to develop depth of procurement knowledge and skills.
November 2010 to March 2012 Utility Technician City , State
Blast Furnace laborer for day to day maintenance and operations to help in steel making application.
Coke and Lime laborer assists in day to day supply of raw material to fuel the blast furnace operation.
Company Name May 2009 to August 2011 Life Insurance Sales Agent
Obtained Pennsylvania Insurance License.
Established candidates for custom insurance packages, including life and auto insurance.
Company Name May 2009 to November 2010 Personal Trainer City , State
Created custom training programs for 100+ clients per week.
Helped retain customer base and built new client list.
Education
California University of Pennsylvania 1 2010 CCAC City
Ringgold Senior High School 5 2009 Bachelor of Science : Marketing Marketing
CERTIFICATIONS
National Academy of Sports Medicine (NASM) Certified Personal Trainer May 2009 - May 2011
Life Insurance License August 2009 - August 2011
",FITNESS
96761538," KIDS CLUB ATTENDANT Summary Reliable and friendly Customer Service and Sales Associate  who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying experience. Objective Seeking part-time/full-time position as a budtender where I can utilize my customer service skills and extensive knowledge in medical marijuana to building long lasting relationships with patients and community members. Skills Vast knowledge of strains and their affects Trimming experience Professional, friendly and clean Careful and active listener Cash handling and POS system knowledge Microsoft Word literate Customer service oriented Experience 07/2016 to 10/2016 Kids Club Attendant Company Name － City , State Supervise activities of all assigned children in the Kid's Club area and ensures child remains in designated area. Responsible for general cleaning duties in Kids Club including disinfecting toys. Report all member complaints to Kid's Club Supervisor or Operations Manager. 04/2016 to 10/2016 Service Representative Company Name － City , State Greet all incoming members and guests and ensure all check in procedures are followed. Operate POS system and ensure open/close/break procedures are followed. Promote and sell merchandise. 07/2015 to 04/2016 Retail Sales Associate Company Name － City , State Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Replenished floor stock and processed shipments to ensure product availability for customers. 09/2010 to 05/2011 Kindergarten Teachers Assistant Company Name － City , State Education 2015 Africana Studies University of Arizona － City , State , USA Attended August 2014 - May 2016. 2018 Kineciology and Wellness Pasadena City College － City , State , USA Attending August 2016- Present Certifications Medical Marijuana Recommendation Valid Additional Information Trimming experience  ","
KIDS CLUB ATTENDANT
Summary
Reliable and friendly Customer Service and Sales Associate  who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying experience.
Objective
Seeking part-time/full-time position as a budtender where I can utilize my customer service skills and extensive knowledge in medical marijuana to building long lasting relationships with patients and community members.
Skills
Vast knowledge of strains and their affects
Trimming experience
Professional, friendly and clean
Careful and active listener
Cash handling and POS system knowledge
Microsoft Word literate
Customer service oriented
Experience
07/2016 to 10/2016
Kids Club Attendant Company Name － City , State Supervise activities of all assigned children in the Kid's Club area and ensures child remains in designated area. Responsible for general cleaning duties in Kids Club including disinfecting toys. Report all member complaints to Kid's Club Supervisor or Operations Manager.
04/2016 to 10/2016
Service Representative Company Name － City , State Greet all incoming members and guests and ensure all check in procedures are followed. Operate POS system and ensure open/close/break procedures are followed. Promote and sell merchandise.
07/2015 to 04/2016
Retail Sales Associate Company Name － City , State Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Replenished floor stock and processed shipments to ensure product availability for customers.
09/2010 to 05/2011
Kindergarten Teachers Assistant Company Name － City , State
Education
2015
Africana Studies University of Arizona － City , State , USA Attended August 2014 - May 2016.
2018
Kineciology and Wellness Pasadena City College － City , State , USA Attending August 2016- Present
Certifications
Medical Marijuana Recommendation
Valid
Additional Information
Trimming experience 
",FITNESS
29510501," LEAD TEACHER Professional Summary Seeking an Education Coordinator position with a company that will allow me to fully manage curriculum development,
coordinate on the job training opportunities, utilize my communication, organizational, and problem solving skills. Core Qualifications Microsoft Office (Word, Outlook, Excel, PowerPoint, Leadership skills Publisher, Access) Time management skills Teaching Strategies GOLD: Creative Curriculum Verbal communication skills CDA-Infants & Toddlers Teaching skills Maryland Child Care Credential Certified Daycare Provider Classroom management Basic clerical knowledge Accomplishments Experience 01/2014 to 07/2015 Lead Teacher Company Name － City , State Consistently received positive feedback from parents. Solved severe child behavioral issues in positive and constructive ways. Managed classes of up to 9 students. Designed 200 weekly lesson plans focused on age and level-appropriate material. Administration Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly. Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate. Confer with other staff members to plan and schedule lessons promoting learning, following approved curricula. Prepare materials and classrooms for class activities. Establish and enforce rules for behavior, and procedures for maintaining order. Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips. Assimilate arriving children to the school environment by greeting them, helping them remove outerwear, and selecting activities of interest to them. Attend professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence. 01/2008 to 01/2014 Teacher Company Name － City Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate. Confer with other staff members to plan and schedule lessons promoting learning, following approved curricula. Prepare materials and classrooms for class activities. Establish and enforce rules for behavior, and procedures for maintaining order. Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips. Assimilate arriving children to the school environment by greeting them, helping them remove outerwear, and selecting activities of interest to them. Attend professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence. Provide disabled students with assistive devices, supportive technology, and assistance accessing facilities such as restrooms. Spearheaded Better Together Partnership Program. Spearheaded Bright Horizons Foundation. 06/2007 to 08/2007 Security and Property Clerk Company Name － City , State Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Answer telephones, switch board, direct calls, and take messages. Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. 06/2006 to 08/2006 Office Automation Clerk Company Name － City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. Education 2016 Masters of Education : Educational Leadership Concordia University － City , State Educational Leadership 2011 Bachelor of Arts : Sociology University of Maryland Eastern Shore Princess － City , State Sociology Skills arts, Basic, Child Care, clerical, conferences, edit, facsimile, faxing, filing, Goal Setting, instruction, Leadership skills, lesson plans, Lesson Planning, notes, materials, meetings, Access, Excel, Microsoft Office, Outlook, PowerPoint, Publisher, Word, office machines, photocopiers, receptionist, scanners, scanning, spreadsheets, switch, take messages, teacher, Teaching, telephone, telephones, phone, Time management, Type, typewriters, Verbal communication skills, voice mail, workshops ","
LEAD TEACHER
Professional Summary
Seeking an Education Coordinator position with a company that will allow me to fully manage curriculum development,
coordinate on the job training opportunities, utilize my communication, organizational, and problem solving skills.
Core Qualifications
Microsoft Office (Word, Outlook, Excel, PowerPoint, Leadership skills
Publisher, Access) Time management skills
Teaching Strategies GOLD: Creative Curriculum Verbal communication skills
CDA-Infants & Toddlers Teaching skills
Maryland Child Care Credential Certified Daycare Provider
Classroom management Basic clerical knowledge
Accomplishments
Experience
01/2014 to 07/2015
Lead Teacher Company Name － City , State
Consistently received positive feedback from parents.
Solved severe child behavioral issues in positive and constructive ways.
Managed classes of up to 9 students.
Designed 200 weekly lesson plans focused on age and level-appropriate material.
Administration Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.
Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate.
Confer with other staff members to plan and schedule lessons promoting learning, following approved curricula.
Prepare materials and classrooms for class activities.
Establish and enforce rules for behavior, and procedures for maintaining order.
Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips.
Assimilate arriving children to the school environment by greeting them, helping them remove outerwear, and selecting activities of interest to them.
Attend professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence.
01/2008 to 01/2014
Teacher Company Name － City
Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate.
Confer with other staff members to plan and schedule lessons promoting learning, following approved curricula.
Prepare materials and classrooms for class activities.
Establish and enforce rules for behavior, and procedures for maintaining order.
Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips.
Assimilate arriving children to the school environment by greeting them, helping them remove outerwear, and selecting activities of interest to them.
Attend professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence.
Provide disabled students with assistive devices, supportive technology, and assistance accessing facilities such as restrooms.
Spearheaded Better Together Partnership Program.
Spearheaded Bright Horizons Foundation.
06/2007 to 08/2007
Security and Property Clerk Company Name － City , State
Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.
Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
Answer telephones, switch board, direct calls, and take messages.
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
06/2006 to 08/2006
Office Automation Clerk Company Name － City , State
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
Education
2016
Masters of Education : Educational Leadership Concordia University － City , State Educational Leadership
2011
Bachelor of Arts : Sociology University of Maryland Eastern Shore Princess － City , State Sociology
Skills
arts, Basic, Child Care, clerical, conferences, edit, facsimile, faxing, filing, Goal Setting, instruction, Leadership skills, lesson plans, Lesson Planning, notes, materials, meetings, Access, Excel, Microsoft Office, Outlook, PowerPoint, Publisher, Word, office machines, photocopiers, receptionist, scanners, scanning, spreadsheets, switch, take messages, teacher, Teaching, telephone, telephones, phone, Time management, Type, typewriters, Verbal communication skills, voice mail, workshops
",AGRICULTURE
36861863," ADVISOR Summary Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Skills High customer service standards Call center management experience Proficient in customer account software Strong problem solving ability Conflict resolution proficiency​ Customer Relationship Management software (CRM) Accomplishments Promoted to Call Center Manager in 2002. Experience Advisor 02/2007 to 08/2016 Company Name City , State Supervise a team of over 10 employees Make adjustments on customer accounts as needed Assist itune customers by adding or deleting services and products As an adviser I am the customer's first point of contact representing Apple Support many popular products like iPhones, iPads, MacBooks, and desktop Macs    Healthcare Representative 08/2005 to 02/2007 Company Name City , State Looked up members charts to give lab results apon request.  Assisted Members with appointments, referrals and tranferring to a nurse. Maintained 100% compliance with all hospital and government regulations (HIPPA). Confirmed and updated personal information every call to make sure Kaiser member accounts where up to date. Billing Specialist Supervisor 04/2001 to 08/2005 Company Name City , State Supervised 10- 15 call center employees Provided employee training as needed to my teamAssisted Comcast customers with billing inquiries and disputesImplemented employee incentives to keep up employee morale Education and Training Bachelor of Arts : Business Management 2017 University of Phoenix Business Management Rancho Cordova, Ca, USA Skills Professional, friendly, compassionate, active listener who processes the ability to Multi-task ","
ADVISOR
Summary
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Skills
High customer service standards
Call center management experience
Proficient in customer account software
Strong problem solving ability
Conflict resolution proficiency‚Äã
Customer Relationship Management software (CRM)
Accomplishments
Promoted to Call Center Manager in 2002.
Experience
Advisor 02/2007 to 08/2016 Company Name City , State
Supervise a team of over 10 employees
Make adjustments on customer accounts as needed
Assist itune customers by adding or deleting services and products
As an adviser I am the customer's first point of contact representing Apple
Support many popular products like iPhones, iPads, MacBooks, and desktop Macs   
Healthcare Representative 08/2005 to 02/2007 Company Name City , State
Looked up members charts to give lab results apon request. 
Assisted Members with appointments, referrals and tranferring to a nurse.
Maintained 100% compliance with all hospital and government regulations (HIPPA).
Confirmed and updated personal information every call to make sure Kaiser member accounts where up to date.
Billing Specialist Supervisor 04/2001 to 08/2005 Company Name City , State
Supervised 10- 15 call center employees
Provided employee training as needed to my teamAssisted Comcast customers with billing inquiries and disputesImplemented employee incentives to keep up employee morale
Education and Training
Bachelor of Arts : Business Management 2017 University of Phoenix Business Management Rancho Cordova, Ca, USA
Skills
Professional, friendly, compassionate, active listener who processes the ability to Multi-task
",HEALTHCARE
13080868," BUSINESS DEVELOPMENT Professional Summary Seeking meaningful, part to full-time employment with an organization that could benefit from my professional experience with business development, management, and training business support. Core Qualifications Years of advertising and marketing Years of experience developing and maintaining a marketing plan and budget Years of experience of staff training and on site coaching Maintain great working relationships Use out of the box thinking to find solutions to very complex issues Years of experience on product development and launch in to the marketplace Skilled at design software such as inDesign, Illustrator, Photoshop Maintain great attitude in stressful times Versatile with various personality types Mentoring spirit - love to see others succeed! Open mind to change Open to learning and continuously improving Experience 01/2012 to 01/2014 Business Development Company Name － City , State Developed start up budget of $500,000 for new business, corporation Collaborated with business partners in design and creation of entire business concept Developed logo, menus, designed advertisements, radio spots, flyers, cards, etc. for marketing new business Created cost controls Interviewed, hired and trained entire staff Created and maintained strong regular clientele Personal interaction with guests Identified and solved areas of concern for guest recovery Operations Lead in running operations Ongoing coaching of staff Financial management of business Helped create marketing materials to grow business Met and maintained all state requirements and regulations Food safety regulations and procedures Bar liquor license laws and regulations Lead management team Oversaw payroll and bookkeeping Created and maintained social media including ongoing website changes Set up and maintained an entertainment schedule, budget and promotional materials Implemented employee incentive programs Developed and executed guest loyalty programs Purchasing Manager Maintained weekly inventory Oversaw weekly ordering of all food and supplies necessary to run the operations Ran weekly meetings with chefs, and partners to strategize and implement new ideas and programs Established and maintained cost controls and profit analysis Collaberated with national brands to help brand their product with ours Teamed up with national brands to promote events with POS materials, giveaways and specials Partnered with major suppliers on rebate programs, contract negotiations and identifying cost savings Worked with major suppliers to figure plate cost to identify profitable and non profitable items and menu placement 01/1985 to 01/2011 Business Management Company Name － City , State Lead management team Developed guest loyalty programs Developed guest satisfaction procedures Developed and implemented policy and procedure manuals Created recipe guides and plating procedures for 14 units to maintain consistency Created all print and marketing materials Created and maintained social media and maintained website changes Corporate Trainer Lead in training, motivating, and coaching of over 1000 staff members Help others to see the potential in themselves Help others to take the steps necessary to advance in the company Developed training manuals Developed job descriptions for every position within the company Worked with chefs to create recipes and specials to keep things fresh while maintaining cost controls Retail Product Development Help develop retail product, packaging and labels Helped worked with food processing authorities to establish shelf stability, ingredient and nutritional information for labels Helped worked with retailers to establish brand in the market Big box stores Retail grocers Convenient stores Met with national buyers to sell products Developed promotional and sales programs Created POS material Presented annual deals and purchase incentives Set up co-marketing with national brands Participated in product demos Took product to national food shows Represented product in national cooking competitions Education 1994 Bachelor of Science : Biology 1994 Graduated UNM - Bachelor of Science Degree with a major in Biology Professional Affiliations Juvenile Diabetes Foundation American Heart Association Make a Wish Foundation Skills Coaching, Cost Controls, Marketing, Point Of Sale, Promotional, Advertising and Marketing, Sales, Business Management, Cooking, Corporate Trainer, Food Processing, Packaging, Plating, Product Demos, Product Development, Retail, Retail Marketing, Sales Programs, Training Manuals, Budget, Business Development, Purchasing, Financial Management, Food Safety, Incentive Programs, Inventory, Operations, Ordering, Payroll, Purchasing, Purchasing Manager, Fundraising, Great Attitude, Illustration, Marketing Plan, Mentoring, Photoshop, Solutions, Staff Training ","
BUSINESS DEVELOPMENT
Professional Summary
Seeking meaningful, part to full-time employment with an organization that could benefit from my professional experience with business development, management, and training business support.
Core Qualifications
Years of advertising and marketing
Years of experience developing and maintaining a marketing plan and budget
Years of experience of staff training and on site coaching
Maintain great working relationships
Use out of the box thinking to find solutions to very complex issues
Years of experience on product development and launch in to the marketplace
Skilled at design software such as inDesign, Illustrator, Photoshop
Maintain great attitude in stressful times
Versatile with various personality types
Mentoring spirit - love to see others succeed!
Open mind to change
Open to learning and continuously improving
Experience
01/2012 to 01/2014
Business Development Company Name － City , State
Developed start up budget of $500,000 for new business, corporation
Collaborated with business partners in design and creation of entire business concept
Developed logo, menus, designed advertisements, radio spots, flyers, cards, etc. for marketing new business
Created cost controls
Interviewed, hired and trained entire staff
Created and maintained strong regular clientele
Personal interaction with guests
Identified and solved areas of concern for guest recovery
Operations
Lead in running operations
Ongoing coaching of staff
Financial management of business
Helped create marketing materials to grow business
Met and maintained all state requirements and regulations
Food safety regulations and procedures
Bar liquor license laws and regulations
Lead management team
Oversaw payroll and bookkeeping
Created and maintained social media including ongoing website changes
Set up and maintained an entertainment schedule, budget and promotional materials
Implemented employee incentive programs
Developed and executed guest loyalty programs
Purchasing Manager
Maintained weekly inventory
Oversaw weekly ordering of all food and supplies necessary to run the operations
Ran weekly meetings with chefs, and partners to strategize and implement new ideas and programs
Established and maintained cost controls and profit analysis
Collaberated with national brands to help brand their product with ours
Teamed up with national brands to promote events with POS materials, giveaways and specials
Partnered with major suppliers on rebate programs, contract negotiations and identifying cost savings
Worked with major suppliers to figure plate cost to identify profitable and non profitable items and menu placement
01/1985 to 01/2011
Business Management Company Name － City , State
Lead management team
Developed guest loyalty programs
Developed guest satisfaction procedures
Developed and implemented policy and procedure manuals
Created recipe guides and plating procedures for 14 units to maintain consistency
Created all print and marketing materials
Created and maintained social media and maintained website changes
Corporate Trainer
Lead in training, motivating, and coaching of over 1000 staff members
Help others to see the potential in themselves
Help others to take the steps necessary to advance in the company
Developed training manuals
Developed job descriptions for every position within the company
Worked with chefs to create recipes and specials to keep things fresh while maintaining cost controls
Retail Product Development
Help develop retail product, packaging and labels
Helped worked with food processing authorities to establish shelf stability, ingredient and nutritional information for labels
Helped worked with retailers to establish brand in the market
Big box stores
Retail grocers
Convenient stores
Met with national buyers to sell products
Developed promotional and sales programs
Created POS material
Presented annual deals and purchase incentives
Set up co-marketing with national brands
Participated in product demos
Took product to national food shows
Represented product in national cooking competitions
Education
1994
Bachelor of Science : Biology 1994 Graduated UNM - Bachelor of Science Degree with a major in Biology
Professional Affiliations
Juvenile Diabetes Foundation
American Heart Association
Make a Wish Foundation
Skills
Coaching, Cost Controls, Marketing, Point Of Sale, Promotional, Advertising and Marketing, Sales, Business Management, Cooking, Corporate Trainer, Food Processing, Packaging, Plating, Product Demos, Product Development, Retail, Retail Marketing, Sales Programs, Training Manuals, Budget, Business Development, Purchasing, Financial Management, Food Safety, Incentive Programs, Inventory, Operations, Ordering, Payroll, Purchasing, Purchasing Manager, Fundraising, Great Attitude, Illustration, Marketing Plan, Mentoring, Photoshop, Solutions, Staff Training
",BUSINESS-DEVELOPMENT
36170003," BUSINESS DEVELOPMENT MANAGER Summary Seeking an Account Manager role that offers a vibrant workplace where I can use my 13 years of account management experience. Highlights Trained in business development Accomplished in relationship selling Proven sales track record Recruiter training Sales management Team leadership Sales coaching Accomplishments Aerotek Top Producer in the Midwest in 2007 and 2008  Devised successful recruiting plans for multiple clients cementing their positions as cornerstone accounts.  Created strategies to develop and expand existing customer sales. Experience 07/2016 to Current Business Development Manager Company Name － City , State Positioning information security solutions to large Commercial and Public Sector clientele; Ability to effectively profile target accounts; Professional networking to build relationships with C-level executives and decision making managers at targeted clients; Continuing education on evolving networking, unified communication, virtualization, and storage technology. 02/2016 to 07/2016 Engineering/IT Account Manager Company Name － City , State Responsible for the day to day activities necessary for billable headcount, revenue, and margin growth. To ensure client satisfaction and service delivery through New Business Development, Account Management, Recruiting and Leadership/Mentorship of a dedicated team of Technical Recruiters. Train and develop recruiters. Recruit as necessary in order to fill strategic positions. 09/2010 to 01/2016 Account Executive Company Name － City , State Industry: Healthcare IT Project, Technology & Staffing Solutions. Responsibilities: Identify, prospect and secure business opportunities to support new revenue growth for specific geographic area; Develop and implement sales/recruiting strategies for new account prospects focusing primarily on higher margin retail prospects and new business opportunities within active and inactive accounts; Drive activity/results through the leveraging and consistent application of best practice sales processes and initiatives; Work primarily within the Healthcare industry (payers, providers and life science). Lead, develop and mentor recruiters. 08/2009 to 09/2010 Business Development Manager Company Name － City , State IT Project, Technology & Staffing Solutions. Responsibilities: Identify, prospect and secure business opportunities to support new revenue growth for specific geographic area; Develop and implement sales strategies for new account prospects focusing primarily on higher margin retail prospects and new business opportunities within active and inactive accounts; Work with Regional Director and VP to plan, conduct and follow up on sales calls; Drive activity/results through the leveraging and consistent application of best practice sales processes and initiatives. 05/2005 to 08/2009 Senior Account Manager Company Name － City , State Civil Engineering, A&E, Environmental and GC. Responsibilities: Specialized in contract staffing for the civil engineering, environmental, architectural and construction industries; Responsible for the entire sales process, including prospecting, selling, negotiation, and closing; Sales forecasting, lead generation and prospecting; Strategically manage call cycles; Expand and maintain territory business by working with accounts to meet and exceed annual sales objectives; Maintain superior relationships with contacts and decision-makers; Consistently maintain monthly sales quota and revenue goals; Maintain activity standards (number of sales calls, quantity of face to face meetings, time spent prospecting, account renewals, etc.); Maintaining sales activity in the Siebel database for reporting purposes; Train and develop recruiting teams to fulfill delivery. 01/2004 to 05/2005 Senior Recruiter Company Name － City , State Consulting with client hiring managers to thoroughly understand the clients' needs; Developing creative sourcing strategies and leveraging resources to recruit high caliber candidates through online social networking, direct sourcing, community involvement, professional networking, and local media resources; Interviewing and assessing candidate qualifications through a combination of behavioral interviews and competency based evaluations; Developing a network of ready to work candidates to meet the current and anticipated needs of clients; Facilitating interviews between the candidate and client, including candidate preparation and client briefing; Conduct debriefing with candidates and customers following interviews; Develop long term relationships with employees while on assignment and providing career coaching; Maintaining and updating thorough, accurate, and compliant documentation of all client, candidate and temporary interactions via technology solutions. 05/1999 to 04/2003 Managing Director Company Name － City , State Sheet/coil steel sales; Secure new and existing business; Supervise warehouse staff; Organize loads for delivery/collection; Maintain inventory. Education May 1999 Bachelor of Science : Technology and Management University of Bradford － State , UK Technology and Management Skills Salesforce, Siebel, Fox and Bullhorn CRM/ATS experience.  ","
BUSINESS DEVELOPMENT MANAGER
Summary
Seeking an Account Manager role that offers a vibrant workplace where I can use my 13 years of account management experience.
Highlights
Trained in business development
Accomplished in relationship selling
Proven sales track record
Recruiter training
Sales management
Team leadership
Sales coaching
Accomplishments
Aerotek Top Producer in the Midwest in 2007 and 2008 
Devised successful recruiting plans for multiple clients cementing their positions as cornerstone accounts. 
Created strategies to develop and expand existing customer sales.
Experience
07/2016 to Current
Business Development Manager Company Name － City , State
Positioning information security solutions to large Commercial and Public Sector clientele; Ability to effectively profile target accounts; Professional networking to build relationships with C-level executives and decision making managers at targeted clients; Continuing education on evolving networking, unified communication, virtualization, and storage technology.
02/2016 to 07/2016
Engineering/IT Account Manager Company Name － City , State
Responsible for the day to day activities necessary for billable headcount, revenue, and margin growth.
To ensure client satisfaction and service delivery through New Business Development, Account Management, Recruiting and Leadership/Mentorship of a dedicated team of Technical Recruiters.
Train and develop recruiters.
Recruit as necessary in order to fill strategic positions.
09/2010 to 01/2016
Account Executive Company Name － City , State
Industry: Healthcare IT Project, Technology & Staffing Solutions.
Responsibilities: Identify, prospect and secure business opportunities to support new revenue growth for specific geographic area; Develop and implement sales/recruiting strategies for new account prospects focusing primarily on higher margin retail prospects and new business opportunities within active and inactive accounts; Drive activity/results through the leveraging and consistent application of best practice sales processes and initiatives; Work primarily within the Healthcare industry (payers, providers and life science).
Lead, develop and mentor recruiters.
08/2009 to 09/2010
Business Development Manager Company Name － City , State
IT Project, Technology & Staffing Solutions.
Responsibilities: Identify, prospect and secure business opportunities to support new revenue growth for specific geographic area; Develop and implement sales strategies for new account prospects focusing primarily on higher margin retail prospects and new business opportunities within active and inactive accounts; Work with Regional Director and VP to plan, conduct and follow up on sales calls; Drive activity/results through the leveraging and consistent application of best practice sales processes and initiatives.
05/2005 to 08/2009
Senior Account Manager Company Name － City , State
Civil Engineering, A&E, Environmental and GC.
Responsibilities: Specialized in contract staffing for the civil engineering, environmental, architectural and construction industries; Responsible for the entire sales process, including prospecting, selling, negotiation, and closing; Sales forecasting, lead generation and prospecting; Strategically manage call cycles; Expand and maintain territory business by working with accounts to meet and exceed annual sales objectives; Maintain superior relationships with contacts and decision-makers; Consistently maintain monthly sales quota and revenue goals; Maintain activity standards (number of sales calls, quantity of face to face meetings, time spent prospecting, account renewals, etc.); Maintaining sales activity in the Siebel database for reporting purposes; Train and develop recruiting teams to fulfill delivery.
01/2004 to 05/2005
Senior Recruiter Company Name － City , State
Consulting with client hiring managers to thoroughly understand the clients' needs; Developing creative sourcing strategies and leveraging resources to recruit high caliber candidates through online social networking, direct sourcing, community involvement, professional networking, and local media resources; Interviewing and assessing candidate qualifications through a combination of behavioral interviews and competency based evaluations; Developing a network of ready to work candidates to meet the current and anticipated needs of clients; Facilitating interviews between the candidate and client, including candidate preparation and client briefing; Conduct debriefing with candidates and customers following interviews; Develop long term relationships with employees while on assignment and providing career coaching; Maintaining and updating thorough, accurate, and compliant documentation of all client, candidate and temporary interactions via technology solutions.
05/1999 to 04/2003
Managing Director Company Name － City , State
Sheet/coil steel sales; Secure new and existing business; Supervise warehouse staff; Organize loads for delivery/collection; Maintain inventory.
Education
May 1999
Bachelor of Science : Technology and Management University of Bradford － State , UK Technology and Management
Skills
Salesforce, Siebel, Fox and Bullhorn CRM/ATS experience. 
",BUSINESS-DEVELOPMENT
padding-top:0px;,,,
23477199," R&D NEW PRODUCT DEVELOPMENT TECHNICIAN Experience R&D New Product Development Technician , 10/2015 to 10/2019 Company Name – City , State Assembling work orders per process sheet. Document control. Revising, Reviewing Engineering Work Orders as well as procedures for assembly. Help engineers develop engineering work orders as well as putting together work instructions for operations room. Clean room experienced. Kanban Experienced. Kitting Materials for production floor. 5S Lean Manufacturing Knowledge. Experience with ISO quality systems. Inspecting materials to ensure they meet production/GMP/GLP standards. Maintain an organized and clean environment/work space. Read and follow blue prints, diagrams and SOP sheets. Operating Mikron POP machine, ATS Machine, Calvary Machine, and Branson Heatstaking Machines. Using a microscope to inspect products. Testing products following procedures. Front Desk Clerk , 11/2013 to 04/2015 Company Name – City , State Handle members payments and information. Maintain an organized and clean facility. Greet members and assist with any help or questions. Promote sales for the gym. Managing smoothie bar; make shakes and restocking items. Assembler/Tester (Contractor) , 05/2013 to 12/2014 Company Name – State Assembling chemical and mechanical products via process sheet. Conducting test on circuit boards and mechanical products. Using tools such as torques, microscope and scales. Managing and working with chemicals and epoxy. Assist quality and process engineers in validation activities. Quality inspecting raw and finished products to ensure they meet production/quality standards. Effectively identify problems as they occur and take appropriate steps to solve them. Organizing and recording data into Micro Word. Read and follow blueprints, process sheets, diagrams. Set-up, calibration, testing and troubleshooting of circuits, components, instruments and mechanical assemblies. Manufacturing equipment operation. Weigh, measure and check materials to ensure proper quality and quantity. Mix, receive, store, deliver and dispose of chemicals. ESD and FOD Trained. Clean room experienced. Laser engravement. Attention to detail. Work History R&D New Product Development Technician , 10/2015 to 10/2019 Company Name – City , State Assembling work orders per process sheet. Document control. Revising, Reviewing Engineering Work Orders as well as procedures for assembly. Help engineers develop engineering work orders as well as putting together work instructions for operations room. Clean room experienced. Kanban Experienced. Kitting Materials for production floor. 5S Lean Manufacturing Knowledge. Experience with ISO quality systems. Inspecting materials to ensure they meet production/GMP/GLP standards. Maintain an organized and clean environment/work space. Read and follow blue prints, diagrams and SOP sheets. Operating Mikron POP machine, ATS Machine, Calvary Machine, and Branson Heatstaking Machines. Using a microscope to inspect products. Testing products following procedures. Front Desk Clerk , 11/2013 to 04/2015 Company Name – City , State Handle members payments and information. Maintain an organized and clean facility. Greet members and assist with any help or questions. Promote sales for the gym. Managing smoothie bar; make shakes and restocking items. Assembler/Tester (Contractor) , 05/2013 to 12/2014 Company Name – State Assembling chemical and mechanical products via process sheet. Conducting test on circuit boards and mechanical products. Using tools such as torques, microscope and scales. Managing and working with chemicals and epoxy. Assist quality and process engineers in validation activities. Quality inspecting raw and finished products to ensure they meet production/quality standards. Effectively identify problems as they occur and take appropriate steps to solve them. Organizing and recording data into Micro Word. Read and follow blueprints, process sheets, diagrams. Set-up, calibration, testing and troubleshooting of circuits, components, instruments and mechanical assemblies. Manufacturing equipment operation. Weigh, measure and check materials to ensure proper quality and quantity. Mix, receive, store, deliver and dispose of chemicals. ESD and FOD Trained. Clean room experienced. Laser engravement. Attention to detail. Education High School Diploma : 2012 Lowell High School - City , State Bachelors degree : Science, Quality Engineering Southern New Hampshire University - City , State Summary Detail-oriented Quality Control Analyst well-versed in qualitative and quantitative analysis techniques. Strengths include multitasking, organizing data and prioritizing tasks. Offering 5 years' experience in Medical Device settings. Highlights Organizing and recording data into Microsoft Word and Excel Detail Oriented Blueprints Equipment operation GMP GLP ISO Lean Manufacturing Mechanical Assembly Testing products Quality Inspection SOP Troubleshooting Validation Leadership ability Development and training Strong communicator Ability to work independently Understanding of office operations Clinical support Ability to train volunteers Ability to coordinate Experience in conflict resolution Test data summarization Deliverables oversight Operations leadership Acknowledgment of customer needs Strong analytical mind Analysis and reporting Cross-functional training Attention to detail, Inspection, Excel, Reporting Blueprints, Inspect, Office, Sales Calibration, ISO, Word, SOP Conflict resolution, Laser, Microsoft Word, Troubleshooting Detail Oriented, Leadership, Communicator, Validation Equipment operation, Lean Manufacturing, Organizing Functional, Managing, Testing products GMP, Materials, Quality GLP, Mechanical, Read Inspecting, Clinical support, Recording Skills Organizing and recording data into Microsoft Word and Excel Detail Oriented Blueprints Equipment operation GMP GLP ISO Lean Manufacturing Mechanical Assembly Testing products Quality Inspection SOP Troubleshooting Validation Leadership ability Development and training Strong communicator Ability to work independently Understanding of office operations Clinical support Ability to train volunteers Ability to coordinate Experience in conflict resolution Test data summarization Deliverables oversight Operations leadership Acknowledgment of customer needs Strong analytical mind Analysis and reporting Cross-functional training, Attention to detail, Blueprints, calibration, conflict resolution, Detail Oriented, Equipment operation, functional, GMP, GLP, Inspecting, Inspection, inspect, ISO, Laser, Leadership, Lean Manufacturing, Managing, Materials, Mechanical, Clinical support, Excel, office, Word, Microsoft Word, communicator, Organizing, Testing products, Quality, Read, recording, reporting, sales, SOP, Troubleshooting, Validation ","
R&D NEW PRODUCT DEVELOPMENT TECHNICIAN
Experience
R&D New Product Development Technician , 10/2015 to 10/2019 Company Name – City , State
Assembling work orders per process sheet.
Document control.
Revising, Reviewing Engineering Work Orders as well as procedures for assembly.
Help engineers develop engineering work orders as well as putting together work instructions for operations room.
Clean room experienced.
Kanban Experienced.
Kitting Materials for production floor.
5S Lean Manufacturing Knowledge.
Experience with ISO quality systems.
Inspecting materials to ensure they meet production/GMP/GLP standards.
Maintain an organized and clean environment/work space.
Read and follow blue prints, diagrams and SOP sheets.
Operating Mikron POP machine, ATS Machine, Calvary Machine, and Branson Heatstaking Machines.
Using a microscope to inspect products.
Testing products following procedures.
Front Desk Clerk , 11/2013 to 04/2015 Company Name – City , State
Handle members payments and information.
Maintain an organized and clean facility.
Greet members and assist with any help or questions.
Promote sales for the gym.
Managing smoothie bar; make shakes and restocking items.
Assembler/Tester (Contractor) , 05/2013 to 12/2014 Company Name – State
Assembling chemical and mechanical products via process sheet.
Conducting test on circuit boards and mechanical products.
Using tools such as torques, microscope and scales.
Managing and working with chemicals and epoxy.
Assist quality and process engineers in validation activities.
Quality inspecting raw and finished products to ensure they meet production/quality standards.
Effectively identify problems as they occur and take appropriate steps to solve them.
Organizing and recording data into Micro Word.
Read and follow blueprints, process sheets, diagrams.
Set-up, calibration, testing and troubleshooting of circuits, components, instruments and mechanical assemblies.
Manufacturing equipment operation.
Weigh, measure and check materials to ensure proper quality and quantity.
Mix, receive, store, deliver and dispose of chemicals.
ESD and FOD Trained.
Clean room experienced.
Laser engravement.
Attention to detail.
Work History
R&D New Product Development Technician , 10/2015 to 10/2019 Company Name – City , State
Assembling work orders per process sheet.
Document control.
Revising, Reviewing Engineering Work Orders as well as procedures for assembly.
Help engineers develop engineering work orders as well as putting together work instructions for operations room.
Clean room experienced.
Kanban Experienced.
Kitting Materials for production floor.
5S Lean Manufacturing Knowledge.
Experience with ISO quality systems.
Inspecting materials to ensure they meet production/GMP/GLP standards.
Maintain an organized and clean environment/work space.
Read and follow blue prints, diagrams and SOP sheets.
Operating Mikron POP machine, ATS Machine, Calvary Machine, and Branson Heatstaking Machines.
Using a microscope to inspect products.
Testing products following procedures.
Front Desk Clerk , 11/2013 to 04/2015 Company Name – City , State
Handle members payments and information.
Maintain an organized and clean facility.
Greet members and assist with any help or questions.
Promote sales for the gym.
Managing smoothie bar; make shakes and restocking items.
Assembler/Tester (Contractor) , 05/2013 to 12/2014 Company Name – State
Assembling chemical and mechanical products via process sheet.
Conducting test on circuit boards and mechanical products.
Using tools such as torques, microscope and scales.
Managing and working with chemicals and epoxy.
Assist quality and process engineers in validation activities.
Quality inspecting raw and finished products to ensure they meet production/quality standards.
Effectively identify problems as they occur and take appropriate steps to solve them.
Organizing and recording data into Micro Word.
Read and follow blueprints, process sheets, diagrams.
Set-up, calibration, testing and troubleshooting of circuits, components, instruments and mechanical assemblies.
Manufacturing equipment operation.
Weigh, measure and check materials to ensure proper quality and quantity.
Mix, receive, store, deliver and dispose of chemicals.
ESD and FOD Trained.
Clean room experienced.
Laser engravement.
Attention to detail.
Education
High School Diploma : 2012 Lowell High School - City , State
Bachelors degree : Science, Quality Engineering Southern New Hampshire University - City , State
Summary
Detail-oriented Quality Control Analyst well-versed in qualitative and quantitative analysis techniques. Strengths include multitasking, organizing data and prioritizing tasks. Offering 5 years' experience in Medical Device settings.
Highlights
Organizing and recording data into Microsoft Word and Excel
Detail Oriented
Blueprints
Equipment operation
GMP
GLP
ISO
Lean Manufacturing
Mechanical Assembly
Testing products
Quality Inspection
SOP
Troubleshooting
Validation
Leadership ability
Development and training
Strong communicator
Ability to work independently
Understanding of office operations
Clinical support
Ability to train volunteers
Ability to coordinate
Experience in conflict resolution
Test data summarization
Deliverables oversight
Operations leadership
Acknowledgment of customer needs
Strong analytical mind
Analysis and reporting
Cross-functional training
Attention to detail, Inspection, Excel, Reporting
Blueprints, Inspect, Office, Sales
Calibration, ISO, Word, SOP
Conflict resolution, Laser, Microsoft Word, Troubleshooting
",FITNESS
18501746," PROGRAMMATIC MEDIA SUPERVISOR Work History Company Name Experience 04/2017 to Current Programmatic Media Supervisor Company Name － City , State Directly oversee a group of Programmatic Associates & Managers on their day to day responsibilities across 5 major pieces of agency business
Drive senior Media staff to innovate and automate their media plans through the self-service team
Formulate proposals for new client opportunities involving data driven audience buying and remarketing
Create and foster relationships with tech providers, data companies and inventory sources throughout the programmatic landscape. 04/2016 to 03/2017 Manager Company Name － City , State Execute, manage, and optimize online media campaigns for agency clients through Demand Side Platforms
Evaluate data fields from multiple sources to highlight key performance indicators
Offer consultative support to media teams surrounding programmatic buying. 08/2015 to 04/2016 Media Planner Company Name － City , State Act as day to day Account Manager for a set of clients cumulating over 10MM in media budget
Develop innovative online and offline media recommendations that align with the brands business goals
Train Assistant Planners on the basics of account management, media planning and industry best practices
Own and manage status meetings in regard to paid media programs with client and vendor partners. 02/2015 to 08/2015 Digital Media Strategist Company Name － City , State Communicate rationale and reasoning behind integrating digital media such as Programmatic Display, SEM, Online Video, Mobile and Social into the overall media recommendation
Direct Activation Team on media plan strategy while overseeing the buying process from initial RFP to final reconciliation of vendor invoices. 12/2013 to 02/2015 Digital Media Analyst Company Name － City , State Appointed as Digital Point of Contact for several key accounts involving heavy online CPA & ROI strategies
Manage client deliverables for creative, tracking and payment
Implement tagging strategy, build dashboard reports and set KPI's to gauge success of digital campaigns
through data analysis. 02/2013 to 12/2013 Development Assistant Company Name － City , State Worked with Research team to handle requests from across the agency requiring research analysis software such as comScore, Nielsen, Scarborough and MRI
Transitioned onto Account Team to work on National and Regional Direct Response clients. Education and Training May 2010 BA : Broadcasting & Mass Media TEMPLE UNIVERSITY : SCHOOL OF COMMUNICATIONS AND THEATRE － City , State Broadcasting & Mass Media Skills account management, agency, automate, budget, CPA, client, clients, data analysis, inventory, media plans, media plan, media planning, meetings, proposals, Research, RFP, strategy, Video ","
PROGRAMMATIC MEDIA SUPERVISOR
Work History
Company Name
Experience
04/2017 to Current
Programmatic Media Supervisor Company Name － City , State
Directly oversee a group of Programmatic Associates & Managers on their day to day responsibilities across 5 major pieces of agency business
Drive senior Media staff to innovate and automate their media plans through the self-service team
Formulate proposals for new client opportunities involving data driven audience buying and remarketing
Create and foster relationships with tech providers, data companies and inventory sources throughout the programmatic landscape.
04/2016 to 03/2017
Manager Company Name － City , State
Execute, manage, and optimize online media campaigns for agency clients through Demand Side Platforms
Evaluate data fields from multiple sources to highlight key performance indicators
Offer consultative support to media teams surrounding programmatic buying.
08/2015 to 04/2016
Media Planner Company Name － City , State
Act as day to day Account Manager for a set of clients cumulating over 10MM in media budget
Develop innovative online and offline media recommendations that align with the brands business goals
Train Assistant Planners on the basics of account management, media planning and industry best practices
Own and manage status meetings in regard to paid media programs with client and vendor partners.
02/2015 to 08/2015
Digital Media Strategist Company Name － City , State
Communicate rationale and reasoning behind integrating digital media such as Programmatic Display, SEM, Online Video, Mobile and Social into the overall media recommendation
Direct Activation Team on media plan strategy while overseeing the buying process from initial RFP to final reconciliation of vendor invoices.
12/2013 to 02/2015
Digital Media Analyst Company Name － City , State
Appointed as Digital Point of Contact for several key accounts involving heavy online CPA & ROI strategies
Manage client deliverables for creative, tracking and payment
Implement tagging strategy, build dashboard reports and set KPI's to gauge success of digital campaigns
through data analysis.
02/2013 to 12/2013
Development Assistant Company Name － City , State
Worked with Research team to handle requests from across the agency requiring research analysis software such as comScore, Nielsen, Scarborough and MRI
Transitioned onto Account Team to work on National and Regional Direct Response clients.
Education and Training
May 2010
BA : Broadcasting & Mass Media TEMPLE UNIVERSITY : SCHOOL OF COMMUNICATIONS AND THEATRE － City , State Broadcasting & Mass Media
Skills
account management, agency, automate, budget, CPA, client, clients, data analysis, inventory, media plans, media plan, media planning, meetings, proposals, Research, RFP, strategy, Video
",DIGITAL-MEDIA
25422388," GRAPHIC DESIGNER Summary Driven Graphic Artist adept at managing heavy workloads while focusing on designing creative, visually-appealing graphics. Focused, extremely organized, and comfortable working in fast-paced, deadline-driven environments. Expert in preflighting and optimizing artwork for high-quality print-ready files. Skilled in a variety of designs, logos and marketing packages, while always keeping up with the latest design trends and the latest technology. Accustomed to surpassing expectations in deadline-driven environments and always open to criticism with an attitude that every idea will lead to greater, bigger ideas. Technical Skills and Qualifications Adobe Creative Suite, Adobe InDesign, Adobe Illustrator, Adobe Photoshop, Adobe Acrobat, QuarkXpress, Dreamweaver, HTML Coding, CSS, Microsoft Office Suite, Promotional Materials, Extensive Direct-Mail Experience Relevant Skills Self-Motivated, Sense-of-Humor, Conceptual Thinker, Attention-to-Detail, Strong Design Sense, Resourceful Researcher, Advanced Typography Knowledge Leadership Skills, Friendly Attitude, Professional Behavior, Expert Juggling Skills, Creative and Artistic, Resourceful Researcher, Quick Learner, Time Management Experience 07/2012 to 10/2015 Graphic Designer Company Name - City , State Prepared layouts and drawings in compliance with established templates and design standards. Designed unique print materials, including advertisements, brochures and logo designs. Designed web pages, graphic elements and infographics for email newsletters. 05/2009 to 02/2015 Graphic Designer Company Name - City , State Designed unique print materials, including advertisements, brochures and logo designs. Prepared layouts and drawings in compliance with established templates and design standards. Contributed ideas during strategic and conceptual brainstorming sessions. Recommended techniques, methods and media best suited to produce desired visual effects. Prioritized graphic workload and effectively coordinated multiple projects. 01/2006 to 05/2009 Art Director Company Name - City , State Created visuals that appeal to leaders in the big data and high-tech world. Created the look and feel of the organization's online presence in social media forums. Developed templates for e-newsletters, presentations and reports. Designed unique print materials, including advertisements, brochures and logo designs. Designed artistic signage for special corporate events. Created all communications collateral, including web pages, brochures and fliers. Developed, designed and produced corporate newsletters and other promotional direct mail items as directed by marketing. Created graphic materials for the company website. 02/2005 to 12/2006 Art Director Company Name - City , State Determined styles, size and arrangement of illustrations and graphics. Planned and produced marketing materials, including catalogs, handbooks and charts. Prioritized graphic workload and effectively coordinated multiple projects. Developed creative graphics that simplified complex messages. Prepared layouts and drawings in compliance with established templates and design standards. Contributed ideas during strategic and conceptual brainstorming sessions. 12/2003 to 02/2005 Art Director Company Name - City , State Contributed ideas during strategic and conceptual brainstorming sessions. Designed unique print materials, including advertisements, brochures and logo designs. Collaborated with a team of designers to offer improvements and direction on others' projects. Adhered to all corporate brand guidelines when preparing graphic materials. Prioritized graphic workload and effectively coordinated multiple projects. Consistently adhered to all internal delivery schedules. 12/2002 to 12/2003 Art Director Company Name - City , State Designed unique print materials, including advertisements, brochures and logo designs. Collaborated with a team of designers to offer improvements and direction on others' projects. Contributed ideas during strategic and conceptual brainstorming sessions. Recommended techniques, methods and media best suited to produce desired visual effects. Prioritized graphic workload and effectively coordinated multiple projects. Determined styles, size and arrangement of illustrations and graphics. 02/2001 to 12/2002 Production Artist Company Name - City , State Prepared layouts and drawings in compliance with established templates and design standards. Meticulously followed corporate brand guidelines to enable brand consistency across campaigns and marketing programs. Prioritized graphic workload and effectively coordinated multiple projects. 01/2000 to 02/2001 Production Artist Company Name - City , State Prepared layouts and drawings in compliance with established templates and design standards. Meticulously followed corporate brand guidelines to enable brand consistency across campaigns and marketing programs. Prioritized graphic workload and effectively coordinated multiple projects. 07/1999 to 01/2000 Graphic Designer Company Name - City , State Prepared layouts and drawings in compliance with established templates and design standards. Meticulously followed corporate brand guidelines to enable brand consistency across campaigns and marketing programs. Prioritized graphic workload and effectively coordinated multiple projects. Developed templates for e-newsletters, presentations and reports. Coordinated with the content production and delivery managers to launch carrier-approved content worldwide. 04/1999 to 07/1999 Creative Internship Company Name - City , State Contributed ideas during strategic and conceptual brainstorming sessions and learned how an award-winning agency operated. Education 2001 Bachelor of Science : Journalism - Marketing Texas A&M University - City , State , United States Computer and art design courses, visual communication courses, and studio art courses. ","
GRAPHIC DESIGNER
Summary
Driven Graphic Artist adept at managing heavy workloads while focusing on designing creative, visually-appealing graphics. Focused, extremely organized, and comfortable working in fast-paced, deadline-driven environments. Expert in preflighting and optimizing artwork for high-quality print-ready files. Skilled in a variety of designs, logos and marketing packages, while always keeping up with the latest design trends and the latest technology. Accustomed to surpassing expectations in deadline-driven environments and always open to criticism with an attitude that every idea will lead to greater, bigger ideas.
Leadership Skills, Friendly Attitude, Professional Behavior, Expert Juggling Skills, Creative and Artistic, Resourceful Researcher, Quick Learner, Time Management
Experience
07/2012 to 10/2015
Graphic Designer Company Name - City , State
Prepared layouts and drawings in compliance with established templates and design standards. Designed unique print materials, including advertisements, brochures and logo designs. Designed web pages, graphic elements and infographics for email newsletters.
05/2009 to 02/2015
Graphic Designer Company Name - City , State
Designed unique print materials, including advertisements, brochures and logo designs. Prepared layouts and drawings in compliance with established templates and design standards. Contributed ideas during strategic and conceptual brainstorming sessions. Recommended techniques, methods and media best suited to produce desired visual effects. Prioritized graphic workload and effectively coordinated multiple projects.
01/2006 to 05/2009
Art Director Company Name - City , State
Created visuals that appeal to leaders in the big data and high-tech world. Created the look and feel of the organization's online presence in social media forums. Developed templates for e-newsletters, presentations and reports. Designed unique print materials, including advertisements, brochures and logo designs. Designed artistic signage for special corporate events. Created all communications collateral, including web pages, brochures and fliers. Developed, designed and produced corporate newsletters and other promotional direct mail items as directed by marketing. Created graphic materials for the company website.
02/2005 to 12/2006
Art Director Company Name - City , State
Determined styles, size and arrangement of illustrations and graphics. Planned and produced marketing materials, including catalogs, handbooks and charts. Prioritized graphic workload and effectively coordinated multiple projects. Developed creative graphics that simplified complex messages. Prepared layouts and drawings in compliance with established templates and design standards. Contributed ideas during strategic and conceptual brainstorming sessions.
12/2003 to 02/2005
Art Director Company Name - City , State
Contributed ideas during strategic and conceptual brainstorming sessions. Designed unique print materials, including advertisements, brochures and logo designs. Collaborated with a team of designers to offer improvements and direction on others' projects. Adhered to all corporate brand guidelines when preparing graphic materials. Prioritized graphic workload and effectively coordinated multiple projects. Consistently adhered to all internal delivery schedules.
12/2002 to 12/2003
Art Director Company Name - City , State
Designed unique print materials, including advertisements, brochures and logo designs. Collaborated with a team of designers to offer improvements and direction on others' projects. Contributed ideas during strategic and conceptual brainstorming sessions. Recommended techniques, methods and media best suited to produce desired visual effects. Prioritized graphic workload and effectively coordinated multiple projects. Determined styles, size and arrangement of illustrations and graphics.
02/2001 to 12/2002
Production Artist Company Name - City , State
Prepared layouts and drawings in compliance with established templates and design standards. Meticulously followed corporate brand guidelines to enable brand consistency across campaigns and marketing programs. Prioritized graphic workload and effectively coordinated multiple projects.
01/2000 to 02/2001
Production Artist Company Name - City , State
Prepared layouts and drawings in compliance with established templates and design standards. Meticulously followed corporate brand guidelines to enable brand consistency across campaigns and marketing programs. Prioritized graphic workload and effectively coordinated multiple projects.
07/1999 to 01/2000
Graphic Designer Company Name - City , State
Prepared layouts and drawings in compliance with established templates and design standards. Meticulously followed corporate brand guidelines to enable brand consistency across campaigns and marketing programs. Prioritized graphic workload and effectively coordinated multiple projects. Developed templates for e-newsletters, presentations and reports. Coordinated with the content production and delivery managers to launch carrier-approved content worldwide.
04/1999 to 07/1999
Creative Internship Company Name - City , State
Contributed ideas during strategic and conceptual brainstorming sessions and learned how an award-winning agency operated.
Education
2001
Bachelor of Science : Journalism - Marketing Texas A&M University - City , State , United States
Computer and art design courses, visual communication courses, and studio art courses.
",DESIGNER
12526702," CONSULTANT Profile
Skilled professional with 15 years of
experience in electrical and quality engineering for numerous engineering
and quality control processes. Expertise in
creating detailed test plans and test cases for optimal quality control.
Solid background in various testing
methodologies for both client-facing and non-client-facing procedures
and products.
Experience Customer Relations  Monitored customer technical related issues  Maximized operational efficiency by coaching staff on various customer service initiatives  Improved employee-customer relations by providing
social skills and managerial training to staff. Analytical Skills Oversaw quality assurance initiatives to design and implement products and processes for ongoing
projects. Ensured optimal productivity and quality assurance initiatives by performing routine maintenance on
electrical equipment. Review statistics and determine areas requiring enhancement, which includes inspecting samples and
formulating improvement policies to meet quality standards. Organization and Document Management Managed CAPA's and Risk assessment analysis, failure Mode and Effect analysis, and forensic investigation of manufacturing and product field failures.   Wrote procedures and established practices
to develop templates and documentation to improve forensic investigation for
manufacturing and product field failures.
  Ensured proper documentation of phase deliverables in
Products Design History and Technical Files. Work History Consultant 01/2009 to Current Company Name City , State Conducted product analysis to address products high failure rates, which led to more than 15% decrease in failure rate. Provided failure analysis, engineering support, forensic investigation, and statistical data analysis. Provided training to staff in leadership, strategic planning, and organizational management. Electrical Engineer 03/2007 to 11/2008 Company Name Provided Systems and Electrical Engineering Support for Government Programs Development. Supported vehicle hardware and integration, vehicle systems modeling and analysis, and systems requirements. Provided System Integration Design usining MIL-STD-1553 interface, EIA RS-422 interface design, USB and Ethernet interfaces. Performed Installation, Testing, and verification of Simulators' Audio Visual Systems. Developed Vehicle's Software Test Description (STD), Interface Design Description (IDD). Developed Interface Cable Systems for vehicles. Principal Electrical Engineer 04/2005 to 11/2006 Company Name Provided Engineering Support of Dialysis Instruments. Planned and led project functions. Provided project management, failure analysis, and forensic investigation of manufacturing and product field failures. Provided expert advise on the Quality Improvement Team (QIT) Performed products trend analysis, statistical data analysis calculations of raw data, DFMEAs, and design reviews. Managed CAPA's and Risk assessment Analysis. Ensured proper documentation of phase deliverables in Products Design History/Technical Files, Technical Summaries, Technical Manuals. Wrote Products Test Protocols and Procedures Conducted Environmental Tests for product reliability. Systems Engineer 08/2003 to 11/2004 Company Name Implemented test plans, validation protocols, verified code changes, identified and investigated bugs. Performed stress tests and assessed product functionality and usability. Electrical Engineer 10/2001 to 07/2003 Company Name City , State Designed power controls distribution and avionics wiring. Performed Analysis on Voltage Power System control. Designed and developed electrical test equipments. Installed and verifiedn Simulators' Audio Visual Systems. Systems Quality Engineer 10/2000 to 10/2001 Company Name City , State Wrote and implemented quality control procedures Maintained weapon engagement simulation systems. Provided Technical Support to manufacturing and Quality control for testing and calibration of laser equipments System Designed and developed electrical test fixtures for optical devices. Provided Logistical Support and Analysis, Reliability And Maintainability Analysis, Human Factors Analysis. Conducted product reliability testing using environmental test chambers. Made technical presentations to customers worldwide, which resulted in several government contracts with US supported Military Contracts with Egypt, Kuwait and Turkey. Applications Engineer 08/1999 to 09/2000 Company Name City , State Improved Character and Graphic LCD displays designs, engineering changes, and customer support, product testing and validation. Resolved customers' technical issues, which improved company's customer relations. Resolved customers complaints and concerns. Project Engineer 07/1995 to 07/1999 Company Name City , State Developed test programs, calibration test equipments Maintained Automated Test Equipments (ATE) Performed failure mode analysis, yield enhancement, statistical process Developed and executed test plans, validation protocols, test procedures to support manufacturing lines of medical instruments. Reliability Engineer 04/1990 to 07/1995 Company Name Prepared the Company's Quality and reliability Metrics of all products, safety and hazard analysis, failure mode and effect analysis (FMEA), reliability metrics, and system assurance analysis (SAA) Prepared product complaints information reports, medical device reports (MDR). Monitored products reliability, maintainability, and availability. Performed System criticality assessment (SCA) on several products Analyzed acceptance of incoming material and in-process material, product return information, and product investigations. Wrote test procedures and maintained the Quality Control database. Executed and troubleshot Reliability Test plans. Performed Reliability data analysis and reports distribution. Education and Training Bachelor of Science : Electrical Engineering Minor in Computer Science 1997 Northeastern University City , State , USA Electrical Engineering; Minor in Computer Organization and Management 2011 Capella University City , State , USA Organization and Management Affiliations Member, IEEE Computer Society Member, NEU Alumni Association Skills AutoCAD, OrCADD, C, C++,Customer Support, Data Acquisition, Data Analysis, Database, FDA, GMP, Government, Interface Design, Labview, MS Access, MS Excel, MS Power Point, Microsoft Project, Microsoft Visual Basic, Microsoft Windows, MS Word, NT, Organizational leadership, Problem solving, Product Development, Procedure Writing, Programming, Project management, Protocols, Quality Improvement, Quality Control, Risk Assessment, Strategic Planning, System Integration, Technical Support, Presentations ","
CONSULTANT
Profile
Skilled professional with 15 years of
experience in electrical and quality engineering for numerous engineering
and quality control processes. Expertise in
creating detailed test plans and test cases for optimal quality control.
Solid background in various testing
methodologies for both client-facing and non-client-facing procedures
and products.
Experience
Customer Relations
 Monitored customer technical related issues
 Maximized operational efficiency by coaching staff on various customer service initiatives
 Improved employee-customer relations by providing
social skills and managerial training to staff.
Analytical Skills
Oversaw quality assurance initiatives to design and implement products and processes for ongoing
projects.
Ensured optimal productivity and quality assurance initiatives by performing routine maintenance on
electrical equipment.
Review statistics and determine areas requiring enhancement, which includes inspecting samples and
formulating improvement policies to meet quality standards.
Organization and Document Management
Managed CAPA's and Risk assessment analysis, failure Mode and Effect analysis, and forensic investigation of manufacturing and product field failures.  
Wrote procedures and established practices
to develop templates and documentation to improve forensic investigation for
manufacturing and product field failures.
 
Ensured proper documentation of phase deliverables in
Products Design History and Technical Files.
Work History
Consultant 01/2009 to Current Company Name City , State
Conducted product analysis to address products high failure rates, which led to more than 15% decrease in failure rate.
Provided failure analysis, engineering support, forensic investigation, and statistical data analysis.
Provided training to staff in leadership, strategic planning, and organizational management.
Electrical Engineer 03/2007 to 11/2008 Company Name
Provided Systems and Electrical Engineering Support for Government Programs Development.
Supported vehicle hardware and integration, vehicle systems modeling and analysis, and systems requirements.
Provided System Integration Design usining MIL-STD-1553 interface, EIA RS-422 interface design, USB and Ethernet interfaces.
Performed Installation, Testing, and verification of Simulators' Audio Visual Systems.
Developed Vehicle's Software Test Description (STD), Interface Design Description (IDD).
Developed Interface Cable Systems for vehicles.
Principal Electrical Engineer 04/2005 to 11/2006 Company Name
Provided Engineering Support of Dialysis Instruments.
Planned and led project functions.
Provided project management, failure analysis, and forensic investigation of manufacturing and product field failures.
Provided expert advise on the Quality Improvement Team (QIT)
Performed products trend analysis, statistical data analysis calculations of raw data, DFMEAs, and design reviews.
Managed CAPA's and Risk assessment Analysis.
Ensured proper documentation of phase deliverables in Products Design History/Technical Files, Technical Summaries, Technical Manuals.
Wrote Products Test Protocols and Procedures
Conducted Environmental Tests for product reliability.
Systems Engineer 08/2003 to 11/2004 Company Name
Implemented test plans, validation protocols, verified code changes, identified and investigated bugs.
Performed stress tests and assessed product functionality and usability.
Electrical Engineer 10/2001 to 07/2003 Company Name City , State
Designed power controls distribution and avionics wiring.
Performed Analysis on Voltage Power System control.
Designed and developed electrical test equipments.
Installed and verifiedn Simulators' Audio Visual Systems.
Systems Quality Engineer 10/2000 to 10/2001 Company Name City , State
Wrote and implemented quality control procedures
Maintained weapon engagement simulation systems.
Provided Technical Support to manufacturing and Quality control for testing and calibration of laser equipments System
Designed and developed electrical test fixtures for optical devices.
Provided Logistical Support and Analysis, Reliability And Maintainability Analysis, Human Factors Analysis.
Conducted product reliability testing using environmental test chambers.
Made technical presentations to customers worldwide, which resulted in several government contracts with US supported Military Contracts with Egypt, Kuwait and Turkey.
Applications Engineer 08/1999 to 09/2000 Company Name City , State
Improved Character and Graphic LCD displays designs, engineering changes, and customer support, product testing and validation.
Resolved customers' technical issues, which improved company's customer relations.
Resolved customers complaints and concerns.
Project Engineer 07/1995 to 07/1999 Company Name City , State
Developed test programs, calibration test equipments
Maintained Automated Test Equipments (ATE)
Performed failure mode analysis, yield enhancement, statistical process
Developed and executed test plans, validation protocols, test procedures to support manufacturing lines of medical instruments.
Reliability Engineer 04/1990 to 07/1995 Company Name
Prepared the Company's Quality and reliability Metrics of all products, safety and hazard analysis, failure mode and effect analysis (FMEA), reliability metrics, and system assurance analysis (SAA)
Prepared product complaints information reports, medical device reports (MDR).
Monitored products reliability, maintainability, and availability.
Performed System criticality assessment (SCA) on several products
Analyzed acceptance of incoming material and in-process material, product return information, and product investigations.
Wrote test procedures and maintained the Quality Control database.
Executed and troubleshot Reliability Test plans.
Performed Reliability data analysis and reports distribution.
Education and Training
Bachelor of Science : Electrical Engineering Minor in Computer Science 1997 Northeastern University City , State , USA Electrical Engineering; Minor in Computer
Organization and Management 2011 Capella University City , State , USA Organization and Management
Affiliations
Member, IEEE Computer Society
Member, NEU Alumni Association
Skills
AutoCAD, OrCADD, C, C++,Customer Support, Data Acquisition, Data Analysis, Database, FDA, GMP, Government, Interface Design, Labview, MS Access, MS Excel, MS Power Point, Microsoft Project, Microsoft Visual Basic, Microsoft Windows, MS Word, NT, Organizational leadership, Problem solving, Product Development, Procedure Writing, Programming, Project management, Protocols, Quality Improvement, Quality Control, Risk Assessment, Strategic Planning, System Integration, Technical Support, Presentations
",CONSULTANT
18784594," SUPERVISOR Summary Accomplished results oriented leader with marketing and customer service experience. Exceptional organization, time management and multi-tasking abilities  with an MBA- Management/Finance. Skills Complaint handling and resolution Self-motivated In-depth knowledge of markets and relationships Complex problem solver Skilled negotiator Self-motivated Accomplishments Qualified for [Number] quarterly sales bonuses by exceeding sales target by [Number] %. Leadership Research Implementation Assisted in implementation of new tracking system that resulted in improved patient care. Conducted research which led to the development of [program] . Served as key contributing member to Leadership team. Experience July 2015 to Current Company Name City , State Supervisor Responsible for the daily oversight operations of the call center, monitoring average call handle time (ACHT), telephone service factor (TSF), and adherence to schedules. Supervise bargaining unit employees in joint efforts with the (UAW) union. Manage Walk- In staff and their schedules to service incoming customers. Assist in the assessment, development, implementation, and ongoing reporting of operational improvements as they relate to customer service metrics and process improvements of the call center. Reduced my team average call handle and wrap time metrics by 200 seconds. 30% reduction). Participate in meetings with the Account Receivable Department to improve members payment efficiencies and best practice implementation. February 2013 to July 2015 Company Name City , State Clinical Administrative Assistant- Healthcare Administrator Recruited, trained and managed the clinical medical staff and customer service representatives. Directed medical receptionist operations, including scheduling, transportation protocols, and patient satisfaction. Collected and secured patient co-pays and deductibles. Improved patient attendance rates by 20%. Responsible for developing and implementing patient and retention strategies. Improved processes to ensure accurate electronic billing and reimbursement. CMS-STARS Rating implementation and support. Collaborated with social services and charitable organizations to provide resources to members of the local community- Served over 200 families
Fidelis Secure Care
Medicare Advantage HMO (Dual Eligible). October 2010 to January 2013 Community Account Manager Developed new and retained existing relationships with client base, resulting in 65% retention and 10% new membership leads. Conducted in-service training to office/home managers regarding organizational protocols. Completed weekly reports for nurse practitioners and physicians. Verified client information to ensure proper insurance information and resolved customer service issues. October 2009 to October 2014 Company Name City , State Administrative Assistant/ Home manager Advanced to increasingly responsible positions, culminating in management role with oversight for a state certified Group home. Directed 12 employees and managed inventory, merchandise and cost controls resulting in 20% annual savings. Maintained high standards in sanitation and safety and complied with regulatory guidelines. Completed balanced billing, authorization verification, and 3806 forms for payment. Completed background checks, fingerprinting, and employee information hiring packets for new hires. Education and Training Organizational Leadership Masters Business Administration Organizational Leadership May 6, 2017 University of Findlay International Business MBA International Business Lean Six Sigma Black Belt Certification March 31, 2017 University of Michigan Health Care Administration Bachelors of Science Health Care Administration May 2015 Mercy College of Ohio Associates of Science May 2013 Wayne County Community College Magna cum Laude Activities and Honors I am an experienced corporate professional with 10 years of progressive accomplishments, and work history. I am highly diversified with interpersonal skills, demonstrated leadership and a strategic thinker for efficient and effective problem solving. I have worked full time while completing my Executive Management MBA with conferral date in May of 2017. My goal is to align and engage my broad, diverse skillset and experience to contribute to meet and exceed plan/budget goals.
I seek a career opportunity that will leverage my unique skills and qualifications as a business professional. My intent is to utilize my MBA education and work history to establish a mutual relationship, which will impact the bottom line and provide a platform for my career growth and advancement.
*MBA- General Management coursework in accounting, financial management and leadership
*Proven track record implementing successful leadership practices to motivate and manage staff.
*Implemented and directed 5S lean initiative to 127 employees.
*6 years of professional robust leadership and management experience. Skills billing, call center, CMS, client, customer service, forms, hiring, insurance, inventory, meetings, office, organizational, processes, protocols, receptionist, reporting, safety, scheduling, Six Sigma, social services, telephone, transportation ","
SUPERVISOR
Summary
Accomplished results oriented leader with marketing and customer service experience. Exceptional organization, time management and multi-tasking abilities  with an MBA- Management/Finance.
Skills
Complaint handling and resolution
Self-motivated
In-depth knowledge of markets and relationships
Complex problem solver
Skilled negotiator
Self-motivated
Accomplishments
Qualified for [Number] quarterly sales bonuses by exceeding sales target by [Number] %. Leadership
Research
Implementation
Assisted in implementation of new tracking system that resulted in improved patient care.
Conducted research which led to the development of [program] .
Served as key contributing member to Leadership team.
Experience
July 2015 to Current
Company Name City , State Supervisor
Responsible for the daily oversight operations of the call center, monitoring average call handle time (ACHT), telephone service factor (TSF), and adherence to schedules.
Supervise bargaining unit employees in joint efforts with the (UAW) union.
Manage Walk- In staff and their schedules to service incoming customers.
Assist in the assessment, development, implementation, and ongoing reporting of operational improvements as they relate to customer service metrics and process improvements of the call center.
Reduced my team average call handle and wrap time metrics by 200 seconds.
30% reduction).
Participate in meetings with the Account Receivable Department to improve members payment efficiencies and best practice implementation.
February 2013 to July 2015
Company Name City , State Clinical Administrative Assistant- Healthcare Administrator
Recruited, trained and managed the clinical medical staff and customer service representatives.
Directed medical receptionist operations, including scheduling, transportation protocols, and patient satisfaction.
Collected and secured patient co-pays and deductibles.
Improved patient attendance rates by 20%.
Responsible for developing and implementing patient and retention strategies.
Improved processes to ensure accurate electronic billing and reimbursement.
CMS-STARS Rating implementation and support.
Collaborated with social services and charitable organizations to provide resources to members of the local community- Served over 200 families
Fidelis Secure Care
Medicare Advantage HMO (Dual Eligible).
October 2010 to January 2013
Community Account Manager
Developed new and retained existing relationships with client base, resulting in 65% retention and 10% new membership leads.
Conducted in-service training to office/home managers regarding organizational protocols.
Completed weekly reports for nurse practitioners and physicians.
Verified client information to ensure proper insurance information and resolved customer service issues.
October 2009 to October 2014
Company Name City , State Administrative Assistant/ Home manager
Advanced to increasingly responsible positions, culminating in management role with oversight for a state certified Group home.
Directed 12 employees and managed inventory, merchandise and cost controls resulting in 20% annual savings.
Maintained high standards in sanitation and safety and complied with regulatory guidelines.
Completed balanced billing, authorization verification, and 3806 forms for payment.
Completed background checks, fingerprinting, and employee information hiring packets for new hires.
Education and Training
Organizational Leadership Masters Business Administration Organizational Leadership
May 6, 2017
University of Findlay International Business MBA International Business
Lean Six Sigma Black Belt Certification
March 31, 2017
University of Michigan Health Care Administration Bachelors of Science Health Care Administration
May 2015
Mercy College of Ohio Associates of Science
May 2013
Wayne County Community College Magna cum Laude
Activities and Honors
I am an experienced corporate professional with 10 years of progressive accomplishments, and work history. I am highly diversified with interpersonal skills, demonstrated leadership and a strategic thinker for efficient and effective problem solving. I have worked full time while completing my Executive Management MBA with conferral date in May of 2017. My goal is to align and engage my broad, diverse skillset and experience to contribute to meet and exceed plan/budget goals.
I seek a career opportunity that will leverage my unique skills and qualifications as a business professional. My intent is to utilize my MBA education and work history to establish a mutual relationship, which will impact the bottom line and provide a platform for my career growth and advancement.
*MBA- General Management coursework in accounting, financial management and leadership
*Proven track record implementing successful leadership practices to motivate and manage staff.
*Implemented and directed 5S lean initiative to 127 employees.
*6 years of professional robust leadership and management experience.
Skills
billing, call center, CMS, client, customer service, forms, hiring, insurance, inventory, meetings, office, organizational, processes, protocols, receptionist, reporting, safety, scheduling, Six Sigma, social services, telephone, transportation
",HEALTHCARE
24402267," DESIGNATION: HR ASSISTANT Professional Summary Human resources coordination and management professional offering a strong background in employee training and development, new hire orientations and employee relations.A Committed HR Professional with around 3.5 years of qualitative experience in HRD/Administration including Recruitment & Selection, Performance Management System, MIS & HRIS, Employee Master, Training & Development and HR ISO documentation. Core Qualifications New employee orientations Maintains confidentiality Human resources audits HRMS HR policies and procedures expertise Staff training and development MS Word, MS Excel and MS Power point. Experience Designation: HR Assistant Mar 2008 to Jun 2010 Company Name － City , State     Recruitment : Sourcing and short listing resumes from job portals, jobs postings and internal data bank based on Recruitment Specifications and needs given. Sending the screened profiles to the indenter, obtain the shortlisted profiles from indenter and coordinate the Interviews. Preliminary screening of candidates at junior and middle level. Preparing and Issuing offer letters to selected candidates. On boarding process and induction programme for the new joinees. Completing joining formalities and preparing appointment letter and Salary break up. Performance Management System:   Assisted in design and development of Performance Appraisal Forms and setting up of new appraisal system. Assisted in indentifying and designing the Competency Framework. Assisted in Conducting of PMS Awareness workshops to all employees across the group. Guide employees to fill-in Performance Appraisal Forms by clarifying their doubts. Assisting executive staff in designing KRAs. Interact with functional heads and ensure receipt of Appraisal forms within the time frame. Increments through the Grading & Percentage Accountable for MIS, HRIS and Employee Master :   Making a consolidated list of additions, separations, transfers (in/out), Regularized of all department/Process. Compilation, preparation and generation of reports in different formats. Preparation of Employee attrition rate details (Business, Cadre and Function wise) and reasons for Separation of Employees. Training and Development: Identification of Training needs based on Performance Appraisal. Planning of Training Programs, Preparation of Training Calendar & Preparing training budget Identifying the internal and external trainers Arranging internal & external training for employees. Archival of training material Maintaining training records & evaluating effectiveness of training. Keeping track of trainings provided to the new joinees (OJT) Leave & Attendance: Collection of attendance particulars, list of joinees, separations, confirmations, regularization and transfers of employees for preparing pay sheet. Obtain details of employees salary advances, TDS Deductions and other recoveries if any, from Accounts department. Making entries and necessary changes in pay sheet to generate payroll. Prepare pay sheet and sent to accounts department for processing salary payments. Prepare individual bank advices showing the salary amounts to be deposited in individual employee accounts. Updating the leave balance of the employees as per the attendance reports. HRIS :   Tested and uploaded and running live data into Greytip software since testing to go live.   Additional Responsibilities :   Maintaining personal files of an employee as per ISO audit requirement. Updating ISO HR dash board. Handling employee grievances. Solely responsible to do the documentation for the HR team for certification of ISO 9001:2000 Exit interviews and formalities Drafted department-specific employee announcements. Management Trainee, QA Aug 2007 to Dec 2007 Company Name － City , State Involved in the quality process of various projects according to ISO 9001:2000 standards. Monitoring the fortnight reports and quality objectives for the projects assigned. QMS Induction for the new joinees. Arrange kick off meeting for all the projects Informing the project leads about the statutory compliance of documents . Took training of Software Development Life Cycle. HR Coordinator Nov 2006 to Apr 2007 Company Name － City , State Screening profiles using various job portals & shortlisting candidates as per the requirement Coordinating with the recruitment head at the time of walk-In's Conducting telephonic interviews and scheduling for next levels of interviews Preparing offer letters and appointment letters for the new joinee's Completing all the joining formalities and sending the training schedule to the respective Department head and the joinee Induction to HR policies and introducing the employee to all the departments and creating a friendly environment for the new joinee to work Responsible to maintain hard and soft copy of all employees records Worked with employees and management to address staff members concerns Managing all HR administrative issues related to personal files , employment contracts , work confirmations and notification letters Managing exit formalities and conducting exit interviews Administered performance appraisals Skills HRIS, ISO, Recruitment, Performance Appraisal, Training & Development, Leave & Attendance,Entry & Exit Education MBA , Human Resource 2005 Bankatlal Bhadruka Collage － City , State , India B.COM , Commerce 2003 Pt.Ravishanker Shukla Uiversity － City , State , India Languages English : Advanced and Fluent Hindi : Advanced and Fluent Telugu : Advanced and Fluent Bengali : Conversational Spanish : Conersational Personal Information DOB : September 28th , 1982 Nationality : Indian Marital Status :Married Visa Status : EAD ","
DESIGNATION: HR ASSISTANT
Professional Summary
Human resources coordination and management professional offering a strong background in employee training and development, new hire orientations and employee relations.A Committed HR Professional with around 3.5 years of qualitative experience in HRD/Administration including Recruitment & Selection, Performance Management System, MIS & HRIS, Employee Master, Training & Development and HR ISO documentation.
Core Qualifications
New employee orientations
Maintains confidentiality
Human resources audits
HRMS
HR policies and procedures expertise
Staff training and development
MS Word, MS Excel and MS Power point.
Experience
Designation: HR Assistant Mar 2008 to Jun 2010 Company Name － City , State
 
 
Recruitment :
Sourcing and short listing resumes from job portals, jobs postings and internal data bank based on Recruitment Specifications and needs given.
Sending the screened profiles to the indenter, obtain the shortlisted profiles from indenter and coordinate the Interviews.
Preliminary screening of candidates at junior and middle level.
Preparing and Issuing offer letters to selected candidates.
On boarding process and induction programme for the new joinees.
Completing joining formalities and preparing appointment letter and Salary break up.
Performance Management System:  
Assisted in design and development of Performance Appraisal Forms and setting up of new appraisal system.
Assisted in indentifying and designing the Competency Framework.
Assisted in Conducting of PMS Awareness workshops to all employees across the group.
Guide employees to fill-in Performance Appraisal Forms by clarifying their doubts.
Assisting executive staff in designing KRAs.
Interact with functional heads and ensure receipt of Appraisal forms within the time frame.
Increments through the Grading & Percentage
Accountable for MIS, HRIS and Employee Master :  
Making a consolidated list of additions, separations, transfers (in/out), Regularized of all department/Process.
Compilation, preparation and generation of reports in different formats.
Preparation of Employee attrition rate details (Business, Cadre and Function wise) and reasons for Separation of Employees.
Training and Development:
Identification of Training needs based on Performance Appraisal.
Planning of Training Programs, Preparation of Training Calendar & Preparing training budget Identifying the internal and external trainers Arranging internal & external training for employees.
Archival of training material Maintaining training records & evaluating effectiveness of training.
Keeping track of trainings provided to the new joinees (OJT)
Leave & Attendance:
Collection of attendance particulars, list of joinees, separations, confirmations, regularization and transfers of employees for preparing pay sheet.
Obtain details of employees salary advances, TDS Deductions and other recoveries if any, from Accounts department.
Making entries and necessary changes in pay sheet to generate payroll.
Prepare pay sheet and sent to accounts department for processing salary payments.
Prepare individual bank advices showing the salary amounts to be deposited in individual employee accounts.
Updating the leave balance of the employees as per the attendance reports.
HRIS :  
Tested and uploaded and running live data into Greytip software since testing to go live.  
Additional Responsibilities :  
Maintaining personal files of an employee as per ISO audit requirement.
Updating ISO HR dash board.
Handling employee grievances.
Solely responsible to do the documentation for the HR team for certification of ISO 9001:2000 Exit interviews and formalities
MBA , Human Resource 2005 Bankatlal Bhadruka Collage － City , State , India
B.COM , Commerce 2003 Pt.Ravishanker Shukla Uiversity － City , State , India
Languages
English : Advanced and Fluent
Hindi : Advanced and Fluent
Telugu : Advanced and Fluent
Bengali : Conversational
Spanish : Conersational
Personal Information
DOB : September 28th , 1982
Nationality : Indian
Marital Status :Married
Visa Status : EAD
",HR
for billing, carrier eligibility," etc.
KINDERGARTEN TEACHER
Summary
I have been an elementary educator for Henrico County Public Schools for 16 years. I have taught Head Start, Federal Preschool Programs, first grade and kindergarten. Prior to my teaching career, I worked in administration and management and have experience with accounting, ordering, payroll, computer systems, scheduling and interacting with the general public in multiple capacities.
Skills
Meticulous attention to detail
Professional communication
Conflict resolution techniques
Strong problem solver
 
Account Reconciliations
Cost accounting
Flexible and adaptive
Intimate knowledge of school system
Experience
Kindergarten Teacher August 2011 to Current Company Name － City , State
Served as Team leader for three years.
Served as collab partner with special education specialist for three years.
Encouraged students to persevere with challenging tasks.
Set and communicated ground rules for the classroom based on respect and personal responsibility.
Mentored and counseled students with adjustment and academic problems.
Took appropriate disciplinary measures when students misbehaved.
Differentiated instruction according to student ability and skill level.
Encouraged children to be understanding of others.
Promoted good behaviors, accountability and social responsibility.
Head Start/Federal Preschool Programs Teacher August 2006 to July 2011 Company Name － City , State
Encouraged parents to take an active role in their child's education.
Encouraged students to explore issues in their lives and in the world around them.
Enhanced reading skills through the use of children's literature, reader's theater and story time.
Delegated tasks to teacher assistants and volunteers.
Established positive relationships with students, parents, fellow teachers and school administrators.
Taught students in various stages of cognitive, linguistic, social and emotional development.
First Grade Teacher November 2003 to July 2006 Company Name － City , State
Served as team leader for one year.
Served as collab teacher with special education specialists for one year.
Strengthened parent-teacher and parent-child communication by holding regular parent-teacher conferences.
Created lesson plans in accordance with state curriculum and school-wide curriculum standards.
Taught students to exercise problem solving methodology and techniques during tests.
Observed and assessed student performance and kept thorough records of progress.
Head Start Teacher August 2001 to November 2003 Company Name － City , State
Visited family homes twice yearly.
Supervised children on monthly field trips to local parks, museums and zoos.
Conducted monthly parent meetings.
Adhered to Federal Head Start guidelines such as family style dining, developing individual student plans, and daily centers.
Supervised and assigned daily duties to classroom assistant.
Attended after school functions to help build a stronger community/school relationship.
Interventionist January 2001 to June 2001 Company Name － City , State
Provided supplemental teaching to small groups of students who needed extra assistance based on state testing results.
Created lessons based on state requirements.
Observed and assessed student performance and kept thorough records of progress.
Encouraged students to persevere with challenging tasks.
Assistant Manager July 1998 to August 2000 Company Name － City , State
Managed a retail foods grocery store during
assigned shifts.
Oversaw store operations, including staff assignments and production lists.
Assessed customer needs and responded to questions.
Managed ordering for the store and represented store at national trade shows.
Developed staff schedules.
Managed payroll as backup to manager.
Lead Teller June 1996 to July 1997 Company Name － City , State
Excelled in greeting customers and providing quality customer service.
Executed accounts receivable reporting enhancements and reconciliation procedures.
Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.
Administrative Assistant January 1994 to June 1996 Company Name － City , State
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Maintained electronic and paper files.
Maintained the front desk and reception area in a neat and organized fashion.
Dispersed incoming mail to correct recipients throughout the office.
Made copies, sent faxes and handled incoming and outgoing correspondence.
Education and Training
Master of Teaching (M.T.) , December 2000 Virginia Commonwealth University － City , State , US Early education: Pre-K through fourth grade
Bachelor of Science : Psychology , 1997 Virginia Commonwealth University － City , State , US
Credentials
Commonwealth of Virginia Teaching license, # PGP-562282, renewed in 2016
",TEACHER
23302948," CONSULTANT Profile Results driven and team oriented reservoir engineer with extensive experience in reservoir management, enhanced oil recovery, reserve evaluation, integrated reservoir modeling, compositional simulation, economic analysis, geomechanics, and project management, looking to utilize his diverse analytical and research skills in a challenging role. Fluent in English and French. Has experience working with professionals of different technical and cultural backgrounds. Skills Pressure and rate transient analyses Decline curve analysis (Fekete Harmony) Volumetrics and material balance Economic analysis (ARIES) Knowledge in SEC reserves estimation concepts Project management Reservoir management History-matching and production forecast Compositional and black oil simulation Enhance oil recovery (Waterflooding, CO2 injection, WAG, and polymer flood). Knowledgeable in unconventional resourse evaluation and modeling of fractured systems. Good understanding of reservoir geology and depositional system fundamentals Geochemical modeling Reservoir geomechanics Good understanding of log and core analyses Accomplishments Strategic development Contributed in negotiations between operators and CO2 suppliers to evaluate the technical and economic viability of CO2 enhanced recovery in three Illinois Basin oil fields. This will result to potential increase in profit oil by about half a million barrels. Project Management By being the Principal investigator for a US Department of Energy project my employer gained an award of $1,000,900. Demonstrated technical and managerial leadership by putting together a team of geoscientists and engineers to complete projects on time and within budget thus saving client about $2 million in capital and operational cost. Directed and mentored interns who later landed permanent positions as a result of my efforts. Trained engineering staff on how to use and troubleshoot Landmark Nexus and Eclipse commercial simulators and so doing increased efficiency of the group by 15%. Project coordination and outreach Led a team of three researchers to three universities in Cameroon to donate computers and provide training in ArcGIS, MS Excel and MS Access to geoscience graduate students and staff, in March 2014. Appointments and awards Appointed by dean of Graduate School to serve as student representative of the graduate council at the University of South Florida from 2007 to 2009, to advice the dean on general policies and procedures on matters related to graduate education and research. Received the European Union- Greenhouse-gas Removal Apprenticeship and Student Program (EU- GRASP) post-doctoral research scholarship from 2009 to 2010. Professional Experience Consultant January 2009 Company Name － City , State Feasibility study of CO2 storage and wastewater disposal i nto the Lawson Formation in Polk County, Florida Develop a semi-analytical equations to estimate CO2 storage efficiency and pressure changes at the wellbore. Conduct fluid flow and geochemical simulations of CO2 and municipal wastewater injection. Evaluate geomechanical effects of fluid injection into the Lawson formation. Reservoir Engineer January 2011 to November 2014 Company Name － City , State 02/2011— 09/2012 Investigator Miscible and immiscible CO2 EOR pilots Fields: Mumford Hills (Clore sandstone) and Sugar Creek (Jackson sandstone). Operator: Gallagher Drilling Inc, Evansville Indiana Work diligently with geoscience and engineering staff to develop models that reflect geology and reservoir features. Collect and synthesize input data for compositional simulations. Calibrate reservoir models to field observations and data. Estimate reserves and forecast production using both analytical techniques and compositional simulation. Evaluate the viability of different field development scenarios and new drilling locations. 04/2012—12/2013 Key personnel Development of dimensionless performance curves for three of the most prolific oil producing formations in the Illinois Basin (Aux Vases (sandstone), Cypress (sandstone), and Ste. Genevieve (carbonate)) Fields: Clay City, Dale, Johnsonville, Iola, Lawrence, Mill Shoals, Olney, and Zeigler. Operators: Elysium Energy LLC, Sherman Oil, Farrar Oil Co. Inc., Rex Energy, Gallagher Drilling Inc., etc. History-match reservoir models to field observations and data. Design 5-spot patterns of different sizes (20, 40, and 80 acres) for the eight oil fields. Conduct miscible and immiscible compositional simulations of continuous CO2 and water-alternate-CO2 injection Generate dimensionless curves from simulation results to evaluate EOR performance for each oil field. 10/2012—09/2014 Principal Investigator Depositional environment and storage efficiency Project Deopositional environments: shelf clastic, shelf carbonates, reef, deltaic, fluvial deltaic, fluvial & alluvial, turbidite, and strandplain. Define, plan, monitor, and modify project. Evaluate progress using MS Project. (www.CO2sinkefficiency.org) Work with a team of sedimentary geologists, geostatisticians, engineers, and field operators to develop rigorous geologic and geocellular models of formations having different depositional environments. Mentor and train reservoir modeling staffs develop skills to conduct compositional simulations. Develop simulation workflow and manage reservoir modeling tasks. Design and manage the development of an access database tool used to analyze and interpret simulation results. Other responsibilities Provide general reservoir engineering and characterization expertise to other projects Respond to request from field operators, agencies, and staff. Lead research tasks in other projects. Write reports, journal manuscripts and communicate results to management and clients. Post-Doctoral Research Engineer November 2009 to October 2010 Company Name － City Coupled CO2 EOR-geomechanics simulation study (Aneth Field, Paradox Basin, Utah, Operator: Resolute Natural Resources) Calculate equation of state using measured crude oil properties. Upscale reservoir static model using Petrel. Collect and generate input data for compositional simulations History-match reservoir model to field data and estimate hydrocarbon reserves. Conduct coupled flow-geomechanical reservoir simulation of CO2-EOR and storage using Visage. Analyze simulation results and evaluate changes in reservoir stress and strain Correlate predicted geomechanical stress changes with bserved microseismicity Conduct simulation studies to evaluate impact of inflow-control-devices on well injectivity. Geophysical survey assistant November 2004 to July 2005 Company Name － City , State Line-up cables and place geophones for geophysical surveys Assist in equipment and personnel transportation to field sites. Education and Training Training : 2014 Landmark Aries training course, June 05, 2014, Houston, Texas. Practical aspects of CO2 flo0ding, April 13, 2014, SPE 19th Symposium on Improved Oil Recovery, Tulsa, OK. Reservoir characterization from laboratory to field, April 12, 2014, SPE 19th Symposium on Improved Oil Recovery, Tulsa, OK. Training : 2013 Landmark Nexus Basic Reservoir Simulation Course, May 20-22, 2013, Houston Texas. Landmark Nexus Intermediate Reservoir Simulation Course Training : 2012 Kepner-Tregoe Project Management Workshop, July 11-13, 2012, Champaign, Illinois. Training : 2011 Evaluating Reservoir Quality, Seal Potential, and Net Pay Course, July 14-15, 2011, Champaign, Illinois. Ph.D : Civil Engineering , 2009 University of South Florida － City , State , USA M.S : Petroleum Engineering , 2004 Technical University of Denmark － City , State , Denmark B.S : Chemistry , 1997 University of Buea － City , State , Cameroon Minor in Chemical Process Technology Training Schlumberger Eclipse, Petrel, VISAGE, and PVTi, on-the-job training, 2010 Affiliations Society of Petroleum Engineers American Geophysical Union University of South Florida Alumni Computer Skills Aries, Nexus/VIP, Petrel, Eclipse, VISAGE, Petra, CO2 Prophet, Fekete Harmony, Kinder Morgan CO2 scoping model, Desktop-PVT, TOUGH2 and TOUGHREACT, ArcGis, Envi, C++, Fortran, and UNIX. ","
CONSULTANT
Profile
Results driven and team oriented reservoir engineer with extensive experience in reservoir management, enhanced oil recovery, reserve evaluation, integrated reservoir modeling, compositional simulation, economic analysis, geomechanics, and project management, looking to utilize his diverse analytical and research skills in a challenging role. Fluent in English and French. Has experience working with professionals of different technical and cultural backgrounds.
Skills
Pressure and rate transient analyses
Decline curve analysis (Fekete Harmony)
Volumetrics and material balance
Economic analysis (ARIES)
Knowledge in SEC reserves estimation concepts
Project management
Reservoir management
History-matching and production forecast
Compositional and black oil simulation
Enhance oil recovery (Waterflooding, CO2 injection, WAG, and polymer flood).
Knowledgeable in unconventional resourse evaluation and modeling of fractured systems.
Good understanding of reservoir geology and depositional system fundamentals
Geochemical modeling
Reservoir geomechanics
Good understanding of log and core analyses
Accomplishments
Strategic development
Contributed in negotiations between operators and CO2 suppliers to evaluate the technical and economic viability of CO2 enhanced recovery in three Illinois Basin oil fields. This will result to potential increase in profit oil by about half a million barrels.
Project Management
By being the Principal investigator for a US Department of Energy project my employer gained an award of $1,000,900.
Demonstrated technical and managerial leadership by putting together a team of geoscientists and engineers to complete projects on time and within budget thus saving client about $2 million in capital and operational cost.
Directed and mentored interns who later landed permanent positions as a result of my efforts.
Trained engineering staff on how to use and troubleshoot Landmark Nexus and Eclipse commercial simulators and so doing increased efficiency of the group by 15%.
Project coordination and outreach
Led a team of three researchers to three universities in Cameroon to donate computers and provide training in ArcGIS, MS Excel and MS Access to geoscience graduate students and staff, in March 2014.
Appointments and awards
Appointed by dean of Graduate School to serve as student representative of the graduate council at the University of South Florida from 2007 to 2009, to advice the dean on general policies and procedures on matters related to graduate education and research.
Received the European Union- Greenhouse-gas Removal Apprenticeship and Student Program (EU- GRASP) post-doctoral research scholarship from 2009 to 2010.
Professional Experience
Consultant January 2009 Company Name － City , State
Feasibility study of CO2 storage and wastewater disposal i nto the Lawson Formation in Polk County, Florida
Develop a semi-analytical equations to estimate CO2 storage efficiency and pressure changes at the wellbore.
Conduct fluid flow and geochemical simulations of CO2 and municipal wastewater injection.
Evaluate geomechanical effects of fluid injection into the Lawson formation.
Reservoir Engineer January 2011 to November 2014 Company Name － City , State
02/2011— 09/2012 Investigator
Miscible and immiscible CO2 EOR pilots Fields: Mumford Hills (Clore sandstone) and Sugar Creek (Jackson sandstone). Operator: Gallagher Drilling Inc, Evansville Indiana
Work diligently with geoscience and engineering staff to develop models that reflect geology and reservoir features.
Collect and synthesize input data for compositional simulations.
Calibrate reservoir models to field observations and data.
Estimate reserves and forecast production using both analytical techniques and compositional simulation.
Evaluate the viability of different field development scenarios and new drilling locations.
04/2012—12/2013 Key personnel
Development of dimensionless performance curves for three of the most prolific oil producing formations in the Illinois Basin (Aux Vases (sandstone), Cypress (sandstone), and Ste. Genevieve (carbonate))
Fields: Clay City, Dale, Johnsonville, Iola, Lawrence, Mill Shoals, Olney, and Zeigler.
Operators: Elysium Energy LLC, Sherman Oil, Farrar Oil Co. Inc., Rex Energy, Gallagher Drilling Inc., etc.
History-match reservoir models to field observations and data.
Design 5-spot patterns of different sizes (20, 40, and 80 acres) for the eight oil fields.
Conduct miscible and immiscible compositional simulations of continuous CO2 and water-alternate-CO2 injection
Generate dimensionless curves from simulation results to evaluate EOR performance for each oil field.
10/2012—09/2014 Principal Investigator
Depositional environment and storage efficiency Project
Define, plan, monitor, and modify project. Evaluate progress using MS Project. (www.CO2sinkefficiency.org)
Work with a team of sedimentary geologists, geostatisticians, engineers, and field operators to develop rigorous geologic and geocellular models of formations having different depositional environments.
Mentor and train reservoir modeling staffs develop skills to conduct compositional simulations.
Develop simulation workflow and manage reservoir modeling tasks.
Design and manage the development of an access database tool used to analyze and interpret simulation results.
Other responsibilities
Provide general reservoir engineering and characterization expertise to other projects
Respond to request from field operators, agencies, and staff.
Lead research tasks in other projects.
Write reports, journal manuscripts and communicate results to management and clients.
Post-Doctoral Research Engineer November 2009 to October 2010 Company Name － City
Coupled CO2 EOR-geomechanics simulation study (Aneth Field, Paradox Basin, Utah, Operator: Resolute Natural Resources)
Calculate equation of state using measured crude oil properties.
Upscale reservoir static model using Petrel.
Collect and generate input data for compositional simulations
History-match reservoir model to field data and estimate hydrocarbon reserves.
Conduct coupled flow-geomechanical reservoir simulation of CO2-EOR and storage using Visage.
Analyze simulation results and evaluate changes in reservoir stress and strain
Correlate predicted geomechanical stress changes with bserved microseismicity
Conduct simulation studies to evaluate impact of inflow-control-devices on well injectivity.
Geophysical survey assistant November 2004 to July 2005 Company Name － City , State
Line-up cables and place geophones for geophysical surveys
Assist in equipment and personnel transportation to field sites.
Education and Training
Training : 2014
Landmark Aries training course, June 05, 2014, Houston, Texas.
Practical aspects of CO2 flo0ding, April 13, 2014, SPE 19th Symposium on Improved Oil Recovery, Tulsa, OK.
Reservoir characterization from laboratory to field, April 12, 2014, SPE 19th Symposium on Improved Oil Recovery, Tulsa, OK.
Kepner-Tregoe Project Management Workshop, July 11-13, 2012, Champaign, Illinois.
Training : 2011
Evaluating Reservoir Quality, Seal Potential, and Net Pay Course, July 14-15, 2011, Champaign, Illinois.
Ph.D : Civil Engineering , 2009 University of South Florida － City , State , USA
M.S : Petroleum Engineering , 2004 Technical University of Denmark － City , State , Denmark
B.S : Chemistry , 1997 University of Buea － City , State , Cameroon
Minor in Chemical Process Technology
Training
Schlumberger Eclipse, Petrel, VISAGE, and PVTi, on-the-job training, 2010
Affiliations
Society of Petroleum Engineers
American Geophysical Union
University of South Florida Alumni
Computer Skills
Aries, Nexus/VIP, Petrel, Eclipse, VISAGE, Petra, CO2 Prophet, Fekete Harmony, Kinder Morgan CO2 scoping model, Desktop-PVT, TOUGH2 and TOUGHREACT, ArcGis, Envi, C++, Fortran, and UNIX.
",CONSULTANT
37660306," GUEST TEACHER Floral Designerwrite your own title I am a certified professional floral designer mentored by an AIFD founding member. I have participated and been a finalist in several National Competitions. I have owned my own business in Las Vegas starting at The Tropicana Hotel and built my businesses to the Las Vegas Hilton and Caesar's Palace. I have innovated different buying practices by utilizing national and international auctions when supply was low and demand was high. Highlights Skills Used Acquired fresh flowers from growers in both National and International regions Chose containers, vases, baskets, props etc. from Trade Markets in Dallas, Atlanta, Los Angeles, and Las Vegas Educated myself by studying the Market for current and future trends Acquired the skills necessary to compete on both a National and International Auction by the internet which required in depth knowledge of flowers Prepared employees by giving instruction and expectations of what was necessary to learn during their probationary period and later guided them to utilize their own skills in order for each to improve method of design Instructed employees in all areas necessary to work in a full service florist Owner/Operator Garden of the Nile Flower Shop at Caesar's Palace - Las Vegas, NV - October 1991 to June 1995 Responsibilities Hired and Terminated Employees Acquired all inventory to produce fresh floral arrangements, European gardens, permanent arrangements, containers and gift items Kept abreast of current and future trends in floral industry Shopped both National and International Flower Auctions to acquire knowledge and best possible pricing necessary Interfaced with hotel management and purchasing agents Produced all prototypes of floral designs, etc. that designers could copy Inspected each design before it was delivered Kept personal knowledge of customers private [State Name] Teaching License Kind and empathetic Standardized testing techniques Urban public schools background Creative lesson planning Critical thinker Positive and encouraging Adept classroom manager Accomplishments Impacted the operation in any way necessary to keep all facets of the business running smoothly Excellent Design Talent - Trained by a founding member of AIFD Successfully passed the subjective part of the Floral Exam given by the Louisiana State University Agriculture School with a perfect score Skills Used Negotiated with Hotel Management to acquire square footage and terms of the lease for The Garden of the Nile Flower Shop in Caesar's Palace Designed with approval of Hotel Management the store's layout and hours of operation Acquired fresh flowers from growers in both National and International regions Chose containers, vases, baskets, props etc. from Trade Markets in Dallas, Atlanta, Los Angeles, and Las Vegas Educated myself by studying the Market for current and future trends Acquired the skills necessary to compete on both a National and International Auction via the Internet Prepared employees by giving instruction and expectations of what was necessary to learn during their probationary period and later guided them to utilize their own skills in order for each to improve method of design Instructed employees in all areas necessary to work in a full service florist Responsible for all necessary actions, government forms, employment taxes, insurance, state taxes etc. Required in every facet of owning and operating a full service florist President Island Wedding Chapel at the Tropicana Hotel - Las Vegas, NV - September 1990 to December 1993 Responsibilities Negotiated the lease of the first ever free standing wedding chapel on a Hotel property Formed a corporation with a board of directors Chose the location, architecture and oversaw the building of the chapel Hired a manager who hired employees and oversaw the day to day operations and was responsible for all licenses, employment taxes, insurance, obligations to the hotel as per lease agreement, the filing of all quarterly forms and the presentation of monthly business to the board of directors Continuously interfaced with hotel department management concerning hotel accommodations for wedding guests, five separate reception areas, catering and all facets of producing a successful wedding experience. Accomplishments Pioneered the concept of a free standing chapel on a hotel property that was privately owned The Island Wedding Chapel was the first and the last that followed this concept Skills Used Promoted a respectable venue to host a wedding in 1990 under private ownership Upgraded the smaller wedding choices for couples not choosing to use a grand ballroom in a hotel or some of the seedy type of establishments that Las Vegas became synonymous for during that era Resulted in hotels getting involved in smaller wedding venues which has changed the entire business of weddings from 1990 to the present; unfortunately, none are no longer privately owned Owner/Operator Tropicana Hotel Florist - Las Vegas, NV - April 1986 to December 1993 Responsibilities Hired and Terminated Employees Acquired all inventory to produce fresh floral arrangements, European gardens, permanent arrangements, containers and gift items Kept abreast of current and future trends in floral industry Shopped both National and International Flower Auctions to acquire knowledge and best possible pricing necessary Interfaced with hotel management and purchasing agents Produced all prototypes of floral designs, etc. that designers could copy Inspected each design before it was delivered Kept personal knowledge of customers private Accomplishments Promoted and performed excellent Design skills - Trained by a founding member of AIFD Successfully passed the subjective part of the Floral Exam given by the Louisiana State University Agriculture School with a perfect score. Impacted the operation in any way necessary to keep all facets of the business running smoothly and successfully Skills Used Successfully negotiated a lease with the Management of the Tropicana Hotel Appointed a small kiosk area which housed a counter and room enough for a small cooler. Negotiated and was successful in doubling the space originally appointed in less than a year Interfaced with the Purchasing Department by providing prototypes of regularly scheduled design placements Interfaced with various department heads for large convention arrangements and decorations, party arrangements and seasonal decorations Designed with approval of Hotel Management the store's layout and hours of operation Chose containers, vases, baskets, props etc. from Trade Markets in Dallas, Atlanta, Los Angeles, and Las Vegas Educated myself by studying the Market for current and future trends Acquired the skills necessary to competively purchase product from the Los Angles Flower Auction Prepared employees by giving instruction and expectations of what was necessary to learn during their probationary period and later guided them to utilize their own skills in order for each to improve method of design Instructed employees in all areas necessary to work in a full service florist Responsible for all necessary actions, government forms, employment taxes, insurance, state taxes etc. Required in every facet of owning and operating a full service florist Owner/Operator Las Vegas Hilton Florist - Las Vegas, NV - April 1989 to August 1993 Responsibilities Hired and Terminated Employees Acquired all inventory to produce fresh floral arrangements, European gardens, permanent arrangements, containers and gift items Kept abreast of current and future trends in floral industry Interfaced with hotel management and purchasing agents Produced all prototypes of floral designs, etc. that designers could copy Inspected each design before it was delivered Kept personal knowledge of customers private Accomplishments Impacted the operation in any way necessary to keep all facets of the business running smoothly Promoted and performed excellent design talent - Trained by a founding member of AIFD Successfully passed the subjective part of the Floral Exam given by the Louisiana State University Agriculture School with a perfect score. Skills Used Negotiated with Hotel Management to acquire square footage and terms of the lease for The Las Vegas Hilton Florist Interfaced with the Purchasing Department by providing prototypes of regularly scheduled design placements Interfaced with various department heads for large convention arrangements and decorations, party arrangements and seasonal decorations Designed with approval of Hotel Management the store's layout and hours of operation Chose containers, vases, baskets, props etc. from Trade Markets in Dallas, Atlanta, Los Angeles, and Las Vegas Educated myself by studying the Market for current and future trends Acquired the skills necessary to competively purchase product from the Los Angles Flower Auction Prepared employees by giving instruction and expectations of what was necessary to learn during their probationary period and later guided them to utilize their own skills in order for each to improve method of design Instructed employees in all areas necessary to work in a full service florist Responsible for all necessary actions, government forms, employment taxes, insurance, state taxes etc. Required in every facet of owning and operating a full service florist Owner/Operator Desert Flower - Las Vegas, NV - January 1988 to June 1993 Responsibilities Promoted and performed excellent Design skills Acquired fresh flowers from growers in both National and International regions to promote a wider variety of flowers at a more favorable price point. Chose containers, vases, baskets, props etc. from Trade Markets in Dallas, Atlanta, Los Angeles, and Las Vegas Educated myself by studying the Market for current and future trends Acquired the skills necessary to compete for product at the Los Angeles Flower Auction Prepared employees by giving instruction and expectations of what was necessary to learn during their probationary period and later guided them to utilize their own skills in order for each to improve their own method of design Instructed employees in all areas necessary to work in a full service florist Responsible for all necessary actions, government forms, employment taxes, insurance, state taxes etc. Required in every facet of owning and operating a full service florist Accomplishments Promoted and performed excellent Design skills - Trained by a founding member of AIFD Successfully passed the subjective part of the Floral Exam given by the Louisiana State University Agriculture School with a perfect score. Impacted the operation in any way necessary to keep all facets of the business running smoothly and successfully Skills Used Interfaced with the State of Nevada Taxation Department to purchase business at auction as a result of a tax lien Negotiated to lease same space as former tenant to prevent interruption of business Hired and Terminated Employees Acquired all inventory to produce fresh floral arrangements, European gardens, permanent arrangements, containers and gift items Kept abreast of current and future trends in floral industry Acquired the skills necessary to competively purchase product from the Los Angeles Flower Auction Interfaced with hotel management and purchasing agents Produced all prototypes of floral designs, etc. that designers could copy Inspected each design before it was delivered Kept personal knowledge of customers private Responsible for all necessary actions, government forms, employment taxes, insurance, state taxes etc. Required in every facet of owning and operating a full service florist Owner Frowners R Us - Las Vegas, NV - January 1986 to June 1992 Responsibilities Promoted and performed excellent Design skills Acquired fresh flowers from growers in both National and International regions to promote a wider variety of flowers at a more favorable price point. Chose containers, vases, baskets, props etc. from Trade Markets in Dallas, Atlanta, Los Angeles, and Las Vegas Educated myself by studying the Market for current and future trends Acquired the skills necessary to compete for product at the Los Angeles Flower Auction Prepared employees by giving instruction and expectations of what was necessary to learn during their probationary period and later guided them to utilize their own skills in order for each to improve their own method of design Instructed employees in all areas necessary to work in a full service florist Responsible for all necessary actions, government forms, employment taxes, insurance, state taxes etc. Required in every facet of owning and operating a full service florist Accomplishments Promoted and performed excellent Design skills - Trained by a founding member of AIFD Successfully passed the subjective part of the Floral Exam given by the Louisiana State University Agriculture School with a perfect score. Impacted the operation in any way necessary to keep all facets of the business running smoothly and successfully Skills Used Chose a location and designed the layout of the shop's interior Hired and Terminated Employees Acquired all inventory to produce fresh floral arrangements, European gardens, permanent arrangements, containers and gift items Kept abreast of current and future trends in floral industry Acquired the skills necessary to competively purchase product from the Los Angeles Flower Auction Interfaced with several hotel management staffs and purchasing agents Produced all prototypes of floral designs, etc. that designers could copy Inspected each design before it was delivered Kept personal knowledge of customers private. Experience Guest Teacher October 2012 to October 2015 Company Name － City , State Presented all class material and policies accurately and clearly for  numerous classes each semester. Lead Floral Designer June 2005 to April 2011 Company Name － City , State Hired and Terminated Employees Acquired all inventory to produce fresh floral arrangements, European gardens, permanent arrangements, containers and gift items Kept abreast of current and future trends in floral industry Shopped both National and International Markets to acquire knowledge and best possible pricing necessary Interfaced with hotel management and purchasing agents Produced all prototypes of floral designs, etc. that designers could copy Inspected each design before it was delivered Kept personal knowledge of customers private Accomplishments Impacted the operation in any way necessary to keep all facets of the business running smoothly Excellent Design Talent - Trained by a founding member of AIFD Successfully passed the subjective part of the Floral Exam given by the Louisiana State University Agriculture School with a perfect score. High School Substitute Teacher October 2012 to October 2015 Company Name － City , State Interacted with students Presented students with their assignment Assisted in helping with their assignment Responsible to the teacher for the completion of assignments Monitored student behavior Responsible for attendance of students Accomplishments Enjoyed interacting with the students. Assisted students with their assignments Individualized both instruction and behavior of assigned students Incorporated subject matter with the present time that students would have a better understanding of the relevancy of the subject matter Listed on the Preferred Teacher's List for several schools Skills Used Utilized strict behavioral rules in order that the students could comprehend their assignment without unnecessary distraction Worked with students and suggested various approaches that students may complete their assignment Vigilant in knowing where students were at any given time Promptly arrived at assigned school Followed all rules and regulations as determined by Clark County School System. Education Mixology , 2012 National Bartender's School － City , State , USA After my husband's death, I wished to participate in some creative work that was not utilizing flowers as my medium of design. I enjoyed and did very well with my study and certification in mixology. It was fun and as a natural educator, I was able to help younger students and to give them confidence. I have not pursued a position as I became a full time guest teacher with Clark County School District. I resigned as a guest teacher on 10/10/2015.  At this time anything is possible.  I am positive, helpful and love to be involved in the social world. Advanced Licensed Certified Floral Designer , 1978 Louisiana State University and Agricultural & Mechanical College － City , State , USA I successfully completed the course in suggested time. I was trained and mentored by an AIFD founding member. I passed the exam on my first try and was the only student at that time that passed the written exam with a score of 100 percent. I have had many successful floral businesses. I pioneered a number of unusual trends. I negotiated hotel contracts I interfaced with purchasing departments to secure purchase orders. I trained many designers that are now employed with hotels. Bachelor of Arts : Secondary Education , 1971 Southeastern Louisiana University － City , State , USA Successfully taught High School English and Social Studies on a full time basis from 1971 thru 1983. Placed many students into National and Regional Exams Pleased that many of my students have kept in contact with me.  Very proud that I was part of their success. ​ Skills instruction, inventory, Market, pricing, purchasing, Teacher, Advanced Floral Designer, Entrepenuer Additional Information Authorized to work in the US for any employer ","
GUEST TEACHER
Floral Designerwrite your own title
I am a certified professional floral designer mentored by an AIFD founding member. I have participated and been a finalist in several National Competitions. I have owned my own business in Las Vegas starting at The Tropicana Hotel and built my businesses to the Las Vegas Hilton and Caesar's Palace. I have innovated different buying practices by utilizing national and international auctions when supply was low and demand was high.
Highlights
Skills Used
Acquired fresh flowers from growers in both National and International regions
Chose containers, vases, baskets, props etc. from Trade Markets in Dallas, Atlanta, Los Angeles, and Las Vegas
Educated myself by studying the Market for current and future trends
Acquired the skills necessary to compete on both a National and International Auction by the internet which required in depth knowledge of flowers
Prepared employees by giving instruction and expectations of what was necessary to learn during their probationary period and later guided them to utilize their own skills in order for each to improve method of design
Instructed employees in all areas necessary to work in a full service florist
Owner/Operator
Garden of the Nile Flower Shop at Caesar's Palace - Las Vegas, NV - October 1991 to June 1995
Responsibilities
Hired and Terminated Employees
Acquired all inventory to produce fresh floral arrangements, European gardens, permanent arrangements, containers and gift items
Kept abreast of current and future trends in floral industry
Shopped both National and International Flower Auctions to acquire knowledge and best possible pricing necessary
Interfaced with hotel management and purchasing agents
Produced all prototypes of floral designs, etc. that designers could copy
Inspected each design before it was delivered
Kept personal knowledge of customers private
[State Name] Teaching License
Kind and empathetic
Standardized testing techniques
Urban public schools background
Creative lesson planning
Critical thinker
Positive and encouraging
Adept classroom manager
Accomplishments
Impacted the operation in any way necessary to keep all facets of the business running smoothly Excellent Design Talent - Trained by a founding member of AIFD Successfully passed the subjective part of the Floral Exam given by the Louisiana State University Agriculture School with a perfect score Skills Used Negotiated with Hotel Management to acquire square footage and terms of the lease for The Garden of the Nile Flower Shop in Caesar's Palace Designed with approval of Hotel Management the store's layout and hours of operation Acquired fresh flowers from growers in both National and International regions Chose containers, vases, baskets, props etc.
from Trade Markets in Dallas, Atlanta, Los Angeles, and Las Vegas Educated myself by studying the Market for current and future trends Acquired the skills necessary to compete on both a National and International Auction via the Internet Prepared employees by giving instruction and expectations of what was necessary to learn during their probationary period and later guided them to utilize their own skills in order for each to improve method of design Instructed employees in all areas necessary to work in a full service florist Responsible for all necessary actions, government forms, employment taxes, insurance, state taxes etc.
Required in every facet of owning and operating a full service florist President Island Wedding Chapel at the Tropicana Hotel - Las Vegas, NV - September 1990 to December 1993 Responsibilities Negotiated the lease of the first ever free standing wedding chapel on a Hotel property Formed a corporation with a board of directors Chose the location, architecture and oversaw the building of the chapel Hired a manager who hired employees and oversaw the day to day operations and was responsible for all licenses, employment taxes, insurance, obligations to the hotel as per lease agreement, the filing of all quarterly forms and the presentation of monthly business to the board of directors Continuously interfaced with hotel department management concerning hotel accommodations for wedding guests, five separate reception areas, catering and all facets of producing a successful wedding experience.
Accomplishments Pioneered the concept of a free standing chapel on a hotel property that was privately owned The Island Wedding Chapel was the first and the last that followed this concept Skills Used Promoted a respectable venue to host a wedding in 1990 under private ownership Upgraded the smaller wedding choices for couples not choosing to use a grand ballroom in a hotel or some of the seedy type of establishments that Las Vegas became synonymous for during that era Resulted in hotels getting involved in smaller wedding venues which has changed the entire business of weddings from 1990 to the present; unfortunately, none are no longer privately owned Owner/Operator Tropicana Hotel Florist - Las Vegas, NV - April 1986 to December 1993 Responsibilities Hired and Terminated Employees Acquired all inventory to produce fresh floral arrangements, European gardens, permanent arrangements, containers and gift items Kept abreast of current and future trends in floral industry Shopped both National and International Flower Auctions to acquire knowledge and best possible pricing necessary Interfaced with hotel management and purchasing agents Produced all prototypes of floral designs, etc.
that designers could copy Inspected each design before it was delivered Kept personal knowledge of customers private Accomplishments Promoted and performed excellent Design skills - Trained by a founding member of AIFD Successfully passed the subjective part of the Floral Exam given by the Louisiana State University Agriculture School with a perfect score.
Impacted the operation in any way necessary to keep all facets of the business running smoothly and successfully Skills Used Successfully negotiated a lease with the Management of the Tropicana Hotel Appointed a small kiosk area which housed a counter and room enough for a small cooler.
Negotiated and was successful in doubling the space originally appointed in less than a year Interfaced with the Purchasing Department by providing prototypes of regularly scheduled design placements Interfaced with various department heads for large convention arrangements and decorations, party arrangements and seasonal decorations Designed with approval of Hotel Management the store's layout and hours of operation Chose containers, vases, baskets, props etc.
from Trade Markets in Dallas, Atlanta, Los Angeles, and Las Vegas Educated myself by studying the Market for current and future trends Acquired the skills necessary to competively purchase product from the Los Angles Flower Auction Prepared employees by giving instruction and expectations of what was necessary to learn during their probationary period and later guided them to utilize their own skills in order for each to improve method of design Instructed employees in all areas necessary to work in a full service florist Responsible for all necessary actions, government forms, employment taxes, insurance, state taxes etc.
Required in every facet of owning and operating a full service florist Owner/Operator Las Vegas Hilton Florist - Las Vegas, NV - April 1989 to August 1993 Responsibilities Hired and Terminated Employees Acquired all inventory to produce fresh floral arrangements, European gardens, permanent arrangements, containers and gift items Kept abreast of current and future trends in floral industry Interfaced with hotel management and purchasing agents Produced all prototypes of floral designs, etc.
that designers could copy Inspected each design before it was delivered Kept personal knowledge of customers private Accomplishments Impacted the operation in any way necessary to keep all facets of the business running smoothly Promoted and performed excellent design talent - Trained by a founding member of AIFD Successfully passed the subjective part of the Floral Exam given by the Louisiana State University Agriculture School with a perfect score.
Skills Used Negotiated with Hotel Management to acquire square footage and terms of the lease for The Las Vegas Hilton Florist Interfaced with the Purchasing Department by providing prototypes of regularly scheduled design placements Interfaced with various department heads for large convention arrangements and decorations, party arrangements and seasonal decorations Designed with approval of Hotel Management the store's layout and hours of operation Chose containers, vases, baskets, props etc.
from Trade Markets in Dallas, Atlanta, Los Angeles, and Las Vegas Educated myself by studying the Market for current and future trends Acquired the skills necessary to competively purchase product from the Los Angles Flower Auction Prepared employees by giving instruction and expectations of what was necessary to learn during their probationary period and later guided them to utilize their own skills in order for each to improve method of design Instructed employees in all areas necessary to work in a full service florist Responsible for all necessary actions, government forms, employment taxes, insurance, state taxes etc.
Required in every facet of owning and operating a full service florist Owner/Operator Desert Flower - Las Vegas, NV - January 1988 to June 1993 Responsibilities Promoted and performed excellent Design skills Acquired fresh flowers from growers in both National and International regions to promote a wider variety of flowers at a more favorable price point.
Chose containers, vases, baskets, props etc.
from Trade Markets in Dallas, Atlanta, Los Angeles, and Las Vegas Educated myself by studying the Market for current and future trends Acquired the skills necessary to compete for product at the Los Angeles Flower Auction Prepared employees by giving instruction and expectations of what was necessary to learn during their probationary period and later guided them to utilize their own skills in order for each to improve their own method of design Instructed employees in all areas necessary to work in a full service florist Responsible for all necessary actions, government forms, employment taxes, insurance, state taxes etc.
Required in every facet of owning and operating a full service florist Accomplishments Promoted and performed excellent Design skills - Trained by a founding member of AIFD Successfully passed the subjective part of the Floral Exam given by the Louisiana State University Agriculture School with a perfect score.
Impacted the operation in any way necessary to keep all facets of the business running smoothly and successfully Skills Used Interfaced with the State of Nevada Taxation Department to purchase business at auction as a result of a tax lien Negotiated to lease same space as former tenant to prevent interruption of business Hired and Terminated Employees Acquired all inventory to produce fresh floral arrangements, European gardens, permanent arrangements, containers and gift items Kept abreast of current and future trends in floral industry Acquired the skills necessary to competively purchase product from the Los Angeles Flower Auction Interfaced with hotel management and purchasing agents Produced all prototypes of floral designs, etc.
that designers could copy Inspected each design before it was delivered Kept personal knowledge of customers private Responsible for all necessary actions, government forms, employment taxes, insurance, state taxes etc.
Required in every facet of owning and operating a full service florist Owner Frowners R Us - Las Vegas, NV - January 1986 to June 1992 Responsibilities Promoted and performed excellent Design skills Acquired fresh flowers from growers in both National and International regions to promote a wider variety of flowers at a more favorable price point.
Chose containers, vases, baskets, props etc.
from Trade Markets in Dallas, Atlanta, Los Angeles, and Las Vegas Educated myself by studying the Market for current and future trends Acquired the skills necessary to compete for product at the Los Angeles Flower Auction Prepared employees by giving instruction and expectations of what was necessary to learn during their probationary period and later guided them to utilize their own skills in order for each to improve their own method of design Instructed employees in all areas necessary to work in a full service florist Responsible for all necessary actions, government forms, employment taxes, insurance, state taxes etc.
Required in every facet of owning and operating a full service florist Accomplishments Promoted and performed excellent Design skills - Trained by a founding member of AIFD Successfully passed the subjective part of the Floral Exam given by the Louisiana State University Agriculture School with a perfect score.
Impacted the operation in any way necessary to keep all facets of the business running smoothly and successfully Skills Used Chose a location and designed the layout of the shop's interior Hired and Terminated Employees Acquired all inventory to produce fresh floral arrangements, European gardens, permanent arrangements, containers and gift items Kept abreast of current and future trends in floral industry Acquired the skills necessary to competively purchase product from the Los Angeles Flower Auction Interfaced with several hotel management staffs and purchasing agents Produced all prototypes of floral designs, etc.
that designers could copy Inspected each design before it was delivered Kept personal knowledge of customers private.
Experience
Guest Teacher October 2012 to October 2015 Company Name － City , State Presented all class material and policies accurately and clearly for  numerous classes each semester.
Lead Floral Designer June 2005 to April 2011 Company Name － City , State
Hired and Terminated Employees Acquired all inventory to produce fresh floral arrangements, European gardens, permanent arrangements, containers and gift items Kept abreast of current and future trends in floral industry Shopped both National and International Markets to acquire knowledge and best possible pricing necessary Interfaced with hotel management and purchasing agents Produced all prototypes of floral designs, etc.
that designers could copy Inspected each design before it was delivered Kept personal knowledge of customers private Accomplishments Impacted the operation in any way necessary to keep all facets of the business running smoothly Excellent Design Talent - Trained by a founding member of AIFD Successfully passed the subjective part of the Floral Exam given by the Louisiana State University Agriculture School with a perfect score.
High School Substitute Teacher October 2012 to October 2015 Company Name － City , State
Interacted with students Presented students with their assignment Assisted in helping with their assignment Responsible to the teacher for the completion of assignments Monitored student behavior Responsible for attendance of students Accomplishments Enjoyed interacting with the students.
Assisted students with their assignments Individualized both instruction and behavior of assigned students Incorporated subject matter with the present time that students would have a better understanding of the relevancy of the subject matter Listed on the Preferred Teacher's List for several schools Skills Used Utilized strict behavioral rules in order that the students could comprehend their assignment without unnecessary distraction Worked with students and suggested various approaches that students may complete their assignment Vigilant in knowing where students were at any given time Promptly arrived at assigned school Followed all rules and regulations as determined by Clark County School System.
Education
Mixology , 2012 National Bartender's School － City , State , USA
After my husband's death, I wished to participate in some creative work that was not utilizing flowers as my medium of design.
I enjoyed and did very well with my study and certification in mixology.
It was fun and as a natural educator, I was able to help younger students and to give them confidence.
I have not pursued a position as I became a full time guest teacher with Clark County School District. I resigned as a guest teacher on 10/10/2015.  At this time anything is possible.  I am positive, helpful and love to be involved in the social world.
Advanced Licensed Certified Floral Designer , 1978 Louisiana State University and Agricultural & Mechanical College － City , State , USA
I successfully completed the course in suggested time.
I was trained and mentored by an AIFD founding member.
I passed the exam on my first try and was the only student at that time that passed the written exam with a score of 100 percent.
I have had many successful floral businesses.
I pioneered a number of unusual trends.
I negotiated hotel contracts
I interfaced with purchasing departments to secure purchase orders.
I trained many designers that are now employed with hotels.
Bachelor of Arts : Secondary Education , 1971 Southeastern Louisiana University － City , State , USA
Successfully taught High School English and Social Studies on a full time basis from 1971 thru 1983.
Placed many students into National and Regional Exams
Pleased that many of my students have kept in contact with me.  Very proud that I was part of their success.
",TEACHER
13565152," ACCOUNT EXECUTIVE Summary Extensive experience in healthcare management, leadership, mentor, healthcare sales, customer service; Succeeded in exceeding targets and expectations; Earned the reputation of being the most dependable and trusted healthcare care employee Recognize for dedication and professionalism. Received praise for handling situations with a professional and positive attitude on my current job. I was given praise by my manager for my great communication skills and my willingness to be flexible with the schedule that my company currently required. Authorized to work in the US for any employer Skills Staffing management ability Proven patience and self-discipline Motivation techniques specialist Confident public speaker Conflict resolution Patient-oriented Personal and professional integrity Relationship and team building Sound decision making Staff training and development Effectively influences others Critical thinking proficiency Experience 06/2017 to Current Account Executive Company Name － City , State Generating referrals for home health by building relationships with physicians, long term care, independent and assisted living facilities and other community resources.Conduct market analysis; develop sales strategy, goals and plans.Conducting sales calls, and evaluating results and effectiveness of sales activitySupport business development activities and help establish strong relationships with new and existing referral sources. Call on physicians, hospitals, skilled nursing facilities' management, discharge planners, and case managers within an assigned territory to promote our homec health services.Build and maintain client relationships. Prepare business plans and maintain target lists. Prioritize accounts in accordance with the market sales plan.Gather and organize account-related information and provide input on key customer opportunities, service line extensions and proposal or contract pricing. Identifies, develops and maintains relationships with prospective referral sourcesActively pursues payer contracts and preferred provider networksUtilizes sales skills and product knowledge to obtain new patientsEffectively utilizes the CRM. 01/2015 to 01/2017 Director of Healthcare Strategy Company Name － City , State Carefully selected, developed and retained qualified staff, as well as trained  new staff annually. Evaluated patient care procedural changes for effectiveness. Created annual goals, objectives and budget and made recommendations to reduce costs. Assisted in the design and execution of programs that contributed to a growth of the organization in the fiscal year. Administered, directed and coordinated the activities of the agency. Served as liaison between management, clinical staff and the community. Expertly planned, coordinated, organized and directed all operations of the agency. Directed the installation of improved work methods and procedures to achieve agency objectives. Cooperated with other health related agencies and organizations in community activities. Implemented standards and methods to measure the effectiveness of agency activities. Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations. Sourced and implemented new performance appraisal process. Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines. Diligently monitored the QA (Quality Assurance) program to improve performance and maintain high standards of care. Minimized staff turnover through appropriate selection, orientation, training, staff education and development. Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large. Organized and led weekly personnel meetings with team members. Developed and managed budget and revenue expectations while actively seeking ways to eliminate or reduce expenses. Corresponded with operations staff to ensure key client deliverables and revenue goals were met. Closely monitored competitor activity, legislative and regulatory initiatives and agency concerns and contracts and developed strategies to respond. Revised policies and procedures in accordance with changes in local, state and federal laws and regulations. Coached and developed a care team that consistently ranked among the top in its region for key clinical, performance and financial outcomes. Planned, organized, supervised and provided assignments for nursing, technical, office and biomedical staff. Managed an average of  50  employees each shift. Provided administrative and clinical leadership to the nursing staff and helped improve annual retention rate. Monitored staffing patterns and nursing care hours for efficiency and made changes when necessary. Routinely evaluated the overall resident care within the facility and diligently enforced high standards. Call on physicians, hospitals, nursing facilities and other healthcare providers to promote Home Health services. I am an expert regarding the services provided by Home Health: Skilled nursing, PT, OT, and ST and other healthcare services. Act as liaison to clients to resolve problems and provide information on services and maintain positive relations. Work in partnership with other Account Executives, Executive Director and Regional Sales Manager to develop business plan and strategy for local market. Implement business plan for local market and report progress and results to Regional Sales Manager Maintain organized account information for each client, track sales data, identify key accounts and potential problems. Review details and expectations about the referral with patients. Assist patients in problem solving potential issues related to the health care and. financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance. Be the navigator and point of contact for patients. 01/2012 to 01/2015 Director of Healthcare Strategy Company Name － City , State Recruiting, consultant, and staffing for physicians, RN's, CNA's. Startup mobile diagnostic testing facility. Proficiently established business with home health, private practices, hospice, assisted living, memory care, skilled nursing, house call doctors and medical groups from all specialties. Directed all aspects of daily operations, encompassing forecasting, planning market strategies, sourcing and developing leads, negotiating contracts, closing sales, and maintaining client relations. Facilitated with major projects in other territories. Trained, developed and mentored new sales representatives in selling techniques, product information, and customer service. Initiate and maintain routine contacts (to include visits, phone calls and mailings) to existing clients in order to ensure smooth working relationships (field based marketing). Market for new business for our physician house calls, home health, and transitional care departments, serve as assistant to Vice President of Business development and Clinical Services, Responsible for Quality Assurance from all angels. Build solid relationships with personnel at various facilities. Maintain all customer relationship activity utilizing SFDC database, to include account planning, pipeline, retention and growth efforts and other assigned tasks. Work with Operations personnel to assist in maintaining high levels of customer service with existing accounts. Responsible for the gathering of information regarding competition and have thorough understanding of Competitor in assigned area. Work with Marketing/Communications to develop effective communication and marketing material (for internal and external purposes) Demonstrate a professional approach to creating value and gaining confidence in Evolution Health services from clients. Assist operations in the development of systems that encourage feedback from clients. When applicable, assist in training of new Account Executives. 01/2007 to 01/2013 Multi Doctor Health Clinic Manager Company Name － City , State Relayed feedback on clinical settings' effectiveness in enabling students reach course and program goals. Evaluated patient care procedural changes for effectiveness. Created annual goals, objectives and budget and made recommendations to reduce costs. Served as liaison between management, clinical staff and the community. Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations. Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines. Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed. Minimized staff turnover through appropriate selection, orientation, training, staff education and development. Observed strict confidentiality and safeguarded all patient-related information. Coached and developed a care team that consistently ranked among the top in its region for key clinical, performance and financial outcomes. Established facility's annual budget and conducted monthly reviews to ensure finances were being properly allocated. Reviewed and approved time cards for processing by payroll department. Assigned staff to meet patient care needs and address productivity standards, while adjusting for census, skill mix and sick calls. Supervised and evaluated the activities of medical, nursing, technical, clerical, service, maintenance and other personnel. Developed and arranged continuing education opportunities for all staff to increase knowledge and skills. Kept abreast of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes and financing options. Supervising accuracy of patient's information, diagnosis's and coding, Obtain/ maintain process for referrals for all insurances to ensure accurate billing process's obtain/ maintain two computer systems with new/ updated data for the insurances, ICD9, CPT4 codes, address corrections, registration, and scheduling, etc.Train all new hire and continuing education employees. Manage multiple office tasks. Develop department process improvement goal/plans and competency skills. Responsible for attendance and staffing needs. Assist with any billing and collections duties. Second submission claims, posting of payments, refund request, charges, Medicare, Medicaid, CS5 reports, etc.) Responsible for maintaining A/R MED Risk insurance, Responsible for IME'S (Independent Medical Examinations) scheduling, A/R, medical records, and working with judges, attorneys and workman's comp companies, insurance etc. Liaison between five offices, to assure accuracy and staffing needs, Participate in Corporate Compliance and TQM. 01/2003 to 01/2007 Medical Research Coordinator Company Name － City , State Triage front office duties, charted, medication refills, scheduled procedures, medication refills,. scheduled procedures, administered vital signs, finger sticks, triage front office duties, charted,. medication refills, scheduled procedures, Coumadin evaluation, assisted doctors as needed, lab. preparation, EKG'S, holter and event monitors, insurance verification and authorization. Education and Training Present Bachelors of Science : Healthcare Management Letourneau University Dallas － City , State Healthcare Management 2016 Associates of Science : Healthcare Management Letourneau University Dallas － City , State Healthcare Management 1993 High School Diploma Ferris High School － City , State Skills assisted living, business development, Business
development, develop business, business plan, business plans, negotiating contracts, EKG'S, forecasting, front office, Home Health
services, Home Health, hospice, market analysis, market strategies, marketing material, market
sales, Assist patients, process improvement, RETAIL SALES, sales skills, sales, Sales Manager, scheduling, Triage, vital signs ","
ACCOUNT EXECUTIVE
Summary
Extensive experience in healthcare management, leadership, mentor, healthcare sales, customer service; Succeeded in exceeding targets and expectations; Earned the reputation of being the most dependable and trusted healthcare care employee Recognize for dedication and professionalism. Received praise for handling situations with a professional and positive attitude on my current job. I was given praise by my manager for my great communication skills and my willingness to be flexible with the schedule that my company currently required. Authorized to work in the US for any employer
Skills
Staffing management ability
Proven patience and self-discipline
Motivation techniques specialist
Confident public speaker
Conflict resolution
Patient-oriented
Personal and professional integrity
Relationship and team building
Sound decision making
Staff training and development
Effectively influences others
Critical thinking proficiency
Experience
06/2017 to Current
Account Executive Company Name － City , State
Generating referrals for home health by building relationships with physicians, long term care, independent and assisted living facilities and other community resources.Conduct market analysis; develop sales strategy, goals and plans.Conducting sales calls, and evaluating results and effectiveness of sales activitySupport business development activities and help establish strong relationships with new and existing referral sources.
Call on physicians, hospitals, skilled nursing facilities' management, discharge planners, and case managers within an assigned territory to promote our homec health services.Build and maintain client relationships.
Prepare business plans and maintain target lists.
Prioritize accounts in accordance with the market sales plan.Gather and organize account-related information and provide input on key customer opportunities, service line extensions and proposal or contract pricing.
Identifies, develops and maintains relationships with prospective referral sourcesActively pursues payer contracts and preferred provider networksUtilizes sales skills and product knowledge to obtain new patientsEffectively utilizes the CRM.
01/2015 to 01/2017
Director of Healthcare Strategy Company Name － City , State
Carefully selected, developed and retained qualified staff, as well as trained  new staff annually. Evaluated patient care procedural changes for effectiveness. Created annual goals, objectives and budget and made recommendations to reduce costs. Assisted in the design and execution of programs that contributed to a growth of the organization in the fiscal year. Administered, directed and coordinated the activities of the agency. Served as liaison between management, clinical staff and the community. Expertly planned, coordinated, organized and directed all operations of the agency. Directed the installation of improved work methods and procedures to achieve agency objectives. Cooperated with other health related agencies and organizations in community activities. Implemented standards and methods to measure the effectiveness of agency activities. Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations. Sourced and implemented new performance appraisal process. Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines. Diligently monitored the QA (Quality Assurance) program to improve performance and maintain high standards of care. Minimized staff turnover through appropriate selection, orientation, training, staff education and development. Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large. Organized and led weekly personnel meetings with team members. Developed and managed budget and revenue expectations while actively seeking ways to eliminate or reduce expenses. Corresponded with operations staff to ensure key client deliverables and revenue goals were met. Closely monitored competitor activity, legislative and regulatory initiatives and agency concerns and contracts and developed strategies to respond. Revised policies and procedures in accordance with changes in local, state and federal laws and regulations. Coached and developed a care team that consistently ranked among the top in its region for key clinical, performance and financial outcomes. Planned, organized, supervised and provided assignments for nursing, technical, office and biomedical staff. Managed an average of  50  employees each shift. Provided administrative and clinical leadership to the nursing staff and helped improve annual retention rate. Monitored staffing patterns and nursing care hours for efficiency and made changes when necessary. Routinely evaluated the overall resident care within the facility and diligently enforced high standards. Call on physicians, hospitals, nursing facilities and other healthcare providers to promote Home Health services.
I am an expert regarding the services provided by Home Health: Skilled nursing, PT, OT, and ST and other healthcare services.
Act as liaison to clients to resolve problems and provide information on services and maintain positive relations.
Work in partnership with other Account Executives, Executive Director and Regional Sales Manager to develop business plan and strategy for local market.
Implement business plan for local market and report progress and results to Regional Sales Manager Maintain organized account information for each client, track sales data, identify key accounts and potential problems.
Review details and expectations about the referral with patients.
Assist patients in problem solving potential issues related to the health care and.
financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance.
Be the navigator and point of contact for patients.
01/2012 to 01/2015
Director of Healthcare Strategy Company Name － City , State
Recruiting, consultant, and staffing for physicians, RN's, CNA's.
Startup mobile diagnostic testing facility.
Proficiently established business with home health, private practices, hospice, assisted living, memory care, skilled nursing, house call doctors and medical groups from all specialties.
Directed all aspects of daily operations, encompassing forecasting, planning market strategies, sourcing and developing leads, negotiating contracts, closing sales, and maintaining client relations.
Facilitated with major projects in other territories.
Trained, developed and mentored new sales representatives in selling techniques, product information, and customer service.
Initiate and maintain routine contacts (to include visits, phone calls and mailings) to existing clients in order to ensure smooth working relationships (field based marketing).
Market for new business for our physician house calls, home health, and transitional care departments, serve as assistant to Vice President of Business development and Clinical Services, Responsible for Quality Assurance from all angels.
Build solid relationships with personnel at various facilities.
Maintain all customer relationship activity utilizing SFDC database, to include account planning, pipeline, retention and growth efforts and other assigned tasks.
Work with Operations personnel to assist in maintaining high levels of customer service with existing accounts.
Responsible for the gathering of information regarding competition and have thorough understanding of Competitor in assigned area.
Work with Marketing/Communications to develop effective communication and marketing material (for internal and external purposes) Demonstrate a professional approach to creating value and gaining confidence in Evolution Health services from clients.
Assist operations in the development of systems that encourage feedback from clients.
When applicable, assist in training of new Account Executives.
01/2007 to 01/2013
Multi Doctor Health Clinic Manager Company Name － City , State Relayed feedback on clinical settings' effectiveness in enabling students reach course and program goals.
Evaluated patient care procedural changes for effectiveness. Created annual goals, objectives and budget and made recommendations to reduce costs. Served as liaison between management, clinical staff and the community. Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations. Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines. Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed. Minimized staff turnover through appropriate selection, orientation, training, staff education and development. Observed strict confidentiality and safeguarded all patient-related information. Coached and developed a care team that consistently ranked among the top in its region for key clinical, performance and financial outcomes. Established facility's annual budget and conducted monthly reviews to ensure finances were being properly allocated. Reviewed and approved time cards for processing by payroll department. Assigned staff to meet patient care needs and address productivity standards, while adjusting for census, skill mix and sick calls. Supervised and evaluated the activities of medical, nursing, technical, clerical, service, maintenance and other personnel. Developed and arranged continuing education opportunities for all staff to increase knowledge and skills. Kept abreast of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes and financing options. Supervising accuracy of patient's information, diagnosis's and coding, Obtain/ maintain process for referrals for all insurances to ensure accurate billing process's obtain/ maintain two computer systems with new/ updated data for the insurances, ICD9, CPT4 codes, address corrections, registration, and scheduling, etc.Train all new hire and continuing education employees.
Manage multiple office tasks.
Develop department process improvement goal/plans and competency skills.
Responsible for attendance and staffing needs.
Assist with any billing and collections duties.
Second submission claims, posting of payments, refund request, charges, Medicare, Medicaid, CS5 reports, etc.) Responsible for maintaining A/R MED Risk insurance, Responsible for IME'S (Independent Medical Examinations) scheduling, A/R, medical records, and working with judges, attorneys and workman's comp companies, insurance etc.
Liaison between five offices, to assure accuracy and staffing needs, Participate in Corporate Compliance and TQM.
01/2003 to 01/2007
Medical Research Coordinator Company Name － City , State
preparation, EKG'S, holter and event monitors, insurance verification and authorization.
Education and Training
Present
Bachelors of Science : Healthcare Management Letourneau University Dallas － City , State Healthcare Management
2016
Associates of Science : Healthcare Management Letourneau University Dallas － City , State Healthcare Management
1993
High School Diploma Ferris High School － City , State
Skills
assisted living, business development, Business
development, develop business, business plan, business plans, negotiating contracts, EKG'S, forecasting, front office, Home Health
services, Home Health, hospice, market analysis, market strategies, marketing material, market
sales, Assist patients, process improvement, RETAIL SALES, sales skills, sales, Sales Manager, scheduling, Triage, vital signs
",HEALTHCARE
40883703," SENIOR MARKETING MANAGER Executive Profile Savvy Marketer with over 12 years of experience helping sales teams fill their funnel with high quality leads. My ability to take a growth hacking approach to lead generation has helped me lead teams to exceed objectives within every aspect of the customer lifecycle. My passion for marketing is centered around customer
acquisition, brand awareness and nurturing growth through business development & strategic partnerships. Skill Highlights Partner Marketing Paid Social eCommerce Paid Search Email Marketing Branding Analytics B2B & B2C CRO Content Marketing Lead Generation SEO Core Accomplishments Senior Marketing Manager Developed Customer Segmentation Persona's by leveraging historic sales data.  Grew Online Subscriptions 30%, while revenue grew 43% (Q1 & Q2 vs. Q3 & Q4) Professional Experience Senior Marketing Manager May 2016 to Current Company Name － City , State Improved Organic Traffic by over 40% by applying best practices & launching Content Marketing strategies Grew Online Subscriptions 50%, while revenue grew 43% (Q1 & Q2 vs. Q3 & Q4) Improved eMail Marketing open rates by 37%, and click through rates by 117% through A/B testing and established departmental best practices Grew OEM Partner Marketplace downloads by 4x by applying App Store Optimization best practices Developed Paid Search strategy that resulted in YOY MQL's Growth 2016 (Q3 330%, Q4 617%), and 2017 Q1 112%. Digital Marketing Consultant Sep 2014 to Apr 2016 Company Name － City , State Discovered growth opportunities through data analytics and optimization Developed Program Roadmap for Clients Marketing Campaigns. Developed & Managed B2B Lead Generation Campaigns across multiple marketing channels Worked Closely with Clients marketing vendor on Re-launches and Optimization Implementation. Digital Media Manager Oct 2008 to Aug 2014 Company Name － City , State Worked closely with Product, Sales & Marketing on all new Product Releases Managed a team of 9 Account Managers Decreased Advertiser churn rate by 37% through optimization best practices Developed Quarterly Strategic Plans to address Sales goals Managed and drove team to generate $16 Million in Ad Revenue. SEO Manager Sep 2007 to Jul 2008 Company Name － City , State Developed Digital Marketing Strategic Plan for Playphone & its Partners Generated over $12 Million in Revenue (100k mobile subscribers)  Partner revenue increased by 37% Managed Analytics for SEM, SEO & Mobile channel. Campaign Manager Feb 2005 to Sep 2007 Company Name － City , State Manage In-House SEM Budget of $5MM Annually. Developed A/B & Multivariate UX testing across SEM & SEO Channels. Managed over $1M in Publisher Revenue. SEO Associate Jun 2004 to Feb 2005 Company Name － City , State Developed & Executed Link Building Strategies. Increased DVD Movie Channel Traffic by 60%. Developed SEO Strategy to be applied to all editorial content. Communications Intern Oct 2003 to May 2004 Company Name － City , State Content Marketing. Email Marketing. Press Release Development. Education Masters of Business Administration 2015 Saint Mary's College of California － City , State Bachelor of Science , Public Relations 2004 San Jose State University － City , State Public Relations Skills Marketing Automation, Strategic Partnership, Business Development, Analytics, Management ","
SENIOR MARKETING MANAGER
Executive Profile
Savvy Marketer with over 12 years of experience helping sales teams fill their funnel with high quality leads. My ability to take a growth hacking approach to lead generation has helped me lead teams to exceed objectives within every aspect of the customer lifecycle. My passion for marketing is centered around customer
acquisition, brand awareness and nurturing growth through business development & strategic partnerships.
Skill Highlights
Partner Marketing
Paid Social
eCommerce
Paid Search
Email Marketing
Branding
Analytics
B2B & B2C
CRO
Content Marketing
Lead Generation
SEO
Core Accomplishments
Senior Marketing Manager
Developed Customer Segmentation Persona's by leveraging historic sales data. 
Grew Online Subscriptions 30%, while revenue grew 43% (Q1 & Q2 vs. Q3 & Q4)
Professional Experience
Senior Marketing Manager May 2016 to Current Company Name － City , State
Improved Organic Traffic by over 40% by applying best practices & launching Content Marketing strategies
Grew Online Subscriptions 50%, while revenue grew 43% (Q1 & Q2 vs. Q3 & Q4)
Improved eMail Marketing open rates by 37%, and click through rates by 117% through A/B testing and established departmental best practices
Grew OEM Partner Marketplace downloads by 4x by applying App Store Optimization best practices
Developed Paid Search strategy that resulted in YOY MQL's Growth 2016 (Q3 330%, Q4 617%), and 2017 Q1 112%.
Digital Marketing Consultant Sep 2014 to Apr 2016 Company Name － City , State
Discovered growth opportunities through data analytics and optimization
Developed Program Roadmap for Clients Marketing Campaigns.
Developed & Managed B2B Lead Generation Campaigns across multiple marketing channels
Worked Closely with Clients marketing vendor on Re-launches and Optimization Implementation.
Digital Media Manager Oct 2008 to Aug 2014 Company Name － City , State
Worked closely with Product, Sales & Marketing on all new Product Releases
Managed a team of 9 Account Managers
Decreased Advertiser churn rate by 37% through optimization best practices
Developed Quarterly Strategic Plans to address Sales goals Managed and drove team to generate $16 Million in Ad Revenue.
SEO Manager Sep 2007 to Jul 2008 Company Name － City , State
Developed Digital Marketing Strategic Plan for Playphone & its Partners
Generated over $12 Million in Revenue (100k mobile subscribers) 
Partner revenue increased by 37%
Managed Analytics for SEM, SEO & Mobile channel.
Campaign Manager Feb 2005 to Sep 2007 Company Name － City , State
Manage In-House SEM Budget of $5MM Annually.
Developed A/B & Multivariate UX testing across SEM & SEO Channels.
Managed over $1M in Publisher Revenue.
SEO Associate Jun 2004 to Feb 2005 Company Name － City , State
Developed & Executed Link Building Strategies.
Increased DVD Movie Channel Traffic by 60%.
Developed SEO Strategy to be applied to all editorial content.
Communications Intern Oct 2003 to May 2004 Company Name － City , State
Content Marketing.
Email Marketing.
Press Release Development.
Education
Masters of Business Administration 2015 Saint Mary's College of California － City , State
Bachelor of Science , Public Relations 2004 San Jose State University － City , State Public Relations
Skills
Marketing Automation, Strategic Partnership, Business Development, Analytics, Management
",DIGITAL-MEDIA
24221960," CHEF Summary Customer-oriented fast food worker with deep experience with POS systems, food preparation and safety regulations. I am highly efficient at preparing food orders quickly while greeting all customers and managing the cash register accurately.Adaptable warehouse picker with extensive experience in material handling, inspections and shipping and receiving. Focused on continual process improvement and cost reduction. I am also familiar with all aspects of logistics, shipping and receiving and general warehouse operations. Highlights Fast learner Friendly Communication Skills Computer Skills Customer Service Skills Leadership Skills Organizational Skills Research and Planning Skills Interpersonal Skills Safety-oriented Neat, clean and professional appearance Comfortable standing for long time periods Shipping and receiving skills Reliable and punctual Accomplishments Obtaining Raises at previous Jobs and working in different departments within the company. Obtained my high school diploma. Attending and completing various college courses. Experience CHEF December 2015 to Current Company Name - City , State Served fresh, hot food with a smile in a timely manner. Resolved guest complaints promptly and professionally. Served orders to customers at windows, counters and tables. Cut and chopped food items and cooked on a grill or in fryers. Packaged menu items into bags or trays and placed drink orders into carriers. Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles. Accurately measured ingredients required for specific food items. Mastered Point of Sale (POS) computer system for automated order taking. Carefully maintained sanitation, health and safety standards in all work areas. Frequently washed and sanitized hands, food areas and food preparation tools. Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards. Followed all established restaurant practices and procedures. Worked well with teammates and openly invited coaching from the management team. Took initiative to find extra tasks when scheduled duties were completed. Quickly unloaded product shipments and stocked freezers. Warehouse Picker/Stocker April 2015 to August 2015 Company Name - City , State Maintained accurate stock records and schedules. Selected products for specific routes according to pick sheets. Supervised material flow, storage and global order fulfillment. Unloaded, picked, staged and loaded products for shipping. Crew member March 2013 to December 2013 Company Name - City , State Dairy Queen - Gainesville, Florida. I've done everything from opening the store with one other co worker at 8 am in the morning to closing the store at 11 pm. almost every night. I've also worked several double shifts throughout my time there. My experience is generally cashier & line cook customer service based. Daily cleaning duties Education Associate of Science : Medical Coder and Billing , 2015 Santa Fe College - City , State , United States of America Medical Coder and Billing. Health Information Management. 3.7 GPA. Earning my certification. High School Diploma : General , 2011 Buchholz High School - City , State , Alachua Obtained my High school diploma in 2011. Skills Warehouse worker, Cashier, Line Cook, Closing, Communication Skills, Interpersonal Skills, Customer Service Skills, Leadership Skills, Organizational Skills, Fast learner, Research, Very Friendly, Adaptable. ","
CHEF
Summary
Customer-oriented fast food worker with deep experience with POS systems, food preparation and safety regulations. I am highly efficient at preparing food orders quickly while greeting all customers and managing the cash register accurately.Adaptable warehouse picker with extensive experience in material handling, inspections and shipping and receiving. Focused on continual process improvement and cost reduction. I am also familiar with all aspects of logistics, shipping and receiving and general warehouse operations.
Highlights
Fast learner Friendly Communication Skills Computer Skills Customer Service Skills Leadership Skills Organizational Skills Research and Planning Skills Interpersonal Skills Safety-oriented Neat, clean and professional appearance Comfortable standing for long time periods Shipping and receiving skills Reliable and punctual
Accomplishments
Obtaining Raises at previous Jobs and working in different departments within the company. Obtained my high school diploma. Attending and completing various college courses.
Experience
CHEF December 2015 to Current Company Name - City , State
Served fresh, hot food with a smile in a timely manner. Resolved guest complaints promptly and professionally. Served orders to customers at windows, counters and tables. Cut and chopped food items and cooked on a grill or in fryers. Packaged menu items into bags or trays and placed drink orders into carriers. Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles. Accurately measured ingredients required for specific food items. Mastered Point of Sale (POS) computer system for automated order taking. Carefully maintained sanitation, health and safety standards in all work areas. Frequently washed and sanitized hands, food areas and food preparation tools. Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards. Followed all established restaurant practices and procedures. Worked well with teammates and openly invited coaching from the management team. Took initiative to find extra tasks when scheduled duties were completed. Quickly unloaded product shipments and stocked freezers.
Warehouse Picker/Stocker April 2015 to August 2015 Company Name - City , State
Maintained accurate stock records and schedules.
Selected products for specific routes according to pick sheets.
Supervised material flow, storage and global order fulfillment.
Unloaded, picked, staged and loaded products for shipping.
Crew member March 2013 to December 2013 Company Name - City , State
Dairy Queen - Gainesville, Florida.
I've done everything from opening the store with one other co worker at 8 am in the morning to closing the store at 11 pm.
almost every night.
I've also worked several double shifts throughout my time there.
My experience is generally cashier & line cook
customer service based.
Daily cleaning duties
Education
Associate of Science : Medical Coder and Billing , 2015 Santa Fe College - City , State , United States of America
Medical Coder and Billing. Health Information Management. 3.7 GPA. Earning my certification.
High School Diploma : General , 2011 Buchholz High School - City , State , Alachua
Obtained my High school diploma in 2011.
Skills
Warehouse worker, Cashier, Line Cook, Closing, Communication Skills, Interpersonal Skills, Customer Service Skills, Leadership Skills, Organizational Skills, Fast learner, Research, Very Friendly, Adaptable.
",CHEF
20176584," CONSULTANT Executive Profile Accomplished high-energy Executive Manager with a strong background in manufacturing engineering and over 25 years of experience with significant accomplishments in turnaround situations, team building, training, strategic planning, P&L oversight and revenue enhancement. Results oriented, consummate professional with excellent interpersonal and communicative skills, outstanding problem solving/troubleshooting abilities, and a proven success record achieving operational excellence. An extremely enthusiastic, self-directed, real change leader possessing the unique ability to manage multiple projects, make sound and timely decisions and ensure project completion to meet all critical deadlines and budget constraints. Hands on leadership experience interfacing and developing supplier partners, sales, marketing and customers. Skill Highlights Strategic Planning Training and Development Revenue Enhancement Infrastructure Development Total Quality Management Risk and Liability Management Project Management Performance/Metrics Management Supplier Management HACCP and GMP Certification Lean Manufacturing Six-Sigma Champion Manufacturing Engineering Quality Systems Design GFSI SQF Practitioner Business Process Reengineering Education Bachelor of Science : Industrial Technology 1992 Southern Illinois University City , State , USA Associate of Science : Fuel Systems Maintenance 1989 Community College of the US Air Force City , State , USA Skills HACCP Certified Lean Manufacturing Certified Six Sigma Certified Champion Better Process Control Certified Core Accomplishments Operations Management   •Utilized Lean/Sigma to reduce setup and changeover times and improve production throughput by 35% at Trifecta Foods •Designed, developed and implemented Key Performance Indicators (KPI's) for the entire plant, reducing Lotus Pet Foods labor cost by 37% •Constructed, developed and maintained an annual operational budget to more than a 15% savings from plan at Lotus Pet Foods Inc. •Improved throughput by 39% over a 4-year period through improved Lean Manufacturing, SPC, training program, plant layout and cell technology implementation, inventory control systems, Quality Systems Program, continuous process improvements and key capital investments, with no increase in staff while at Pacific Fabric Reels Inc. •Acknowledged by the United States Air Force as a Titan II ICBM Propellant Transfer System Master Team Chief - responsible for directing and managing the maintenance team and associated budgets and $200 billion of USAF hardware while safely transferring over 1 million gallons of highly toxic missile propellants. Supplier Management   •Designed, developed and implemented a purchasing and contracting system and procedures, restoring discipline to the purchasing process and eliminating over market value contracts, saving over $500K at Trifecta Foods LLC. •Created product specifications for purchasing reducing errors by 98% for in incoming ingredients and goods at Lotus Pet Foods. •Fashioned a supplier partnership and score card system for all vendors, increasing supplier on time shipments to 99% at Albanese Confectionery Group. •Established a supplier partnership program at Pacific Fabric Reels including creating consignment inventory, lowering costs from each supplier by an average of 5% and created a JIT inventory system, with random cycle counts and increased inventory accuracy to 99% Quality Enhancement .   •Successfully led 3 Food Manufacturing companies through GFSI SQF Level II Certification designing and developing complete Quality Systems, Quality Policies and Directives, Food Defense Programs, GMP's and HACCP programs. •Led the ISO 9001 Registration and Compliance Team, Project Manager of the MRP/ERP Implementation Team and installed a superior Quality Assurance System resulting in ISO Certification at Carleton Technologies. •Created, implemented and maintained a complete Quality System resulting in successful ISO 9001 and 14001 Registration while with Pacific Fabric Reels. Staff Development   •Designed and implemented a world class training programs and Certified Operator Programs at every company for which I have served, resulting in increased efficiencies, reduction in process waste and lower operating costs. •Conceived, developed and maintained Standard Operating Procedures for all operations including Quality Control, Sanitation, Supply Chain, Warehouse/Distribution Center and Production/Manufacturing for each company I have served. • Recognized by the United States Air Force as a Titan II and MX (Peacekeeper) ICBM Master Instructor. Continuous Improvement Management   •Employed engineering and process improvement skills and saved Lotus Pet Foods over $1 Million dollars in equipment upgrades, equipment installations and process improvements. •Performed 2 Kaizen Events in 2 separate Departments, which enabled on time shipments to rise to 99.3% division wide and increased overall Quality Shipments to 98.9%. Developed and implemented a written Master Training Plan for all employees in the division and reduced turnover to less than 1% by improving work place morale at Multiwall Packaging. •Utilizing Lean and Six Sigma practices, re-engineered and automated all processes resulting in a gross margins of over 35%, overhead indirect spending reduction by 21%, decreased production staff by 60%, doubled production output, reduced scrap ratio to less than 0.5% and improved the on time delivery metric to 100% at Pacific Fabric Reels. •Engaged Lean Manufacturing principles and launched Continuous Improvement Teams at SCI which resulted in enhanced sales from $21 million to over $38 million, increasing throughput by 28%, reducing inventory by $3 million and improved gross margins by 12%. •Applied Lean/Sigma and TPS manufacturing techniques and hands on management approach lowered labor cost in first 3 months from 31% to 16% and reduced customer quality complaints by 50%. Implemented a complete ISO Quality System at Multiwall packaging. Risk Management   •Designed, developed and implemented a comprehensive safety program for every company that I have served, greatly mitigating and eliminating recordable industrial injuries and illnesses. Professional Experience Consultant 02/2014 to Current Company Name City , State Perform private consulting services in Operational Management for food and non-food manufacturing companies. Director of Operations/Director of Quality Assurance 08/2013 to 12/2013 Company Name City , State Directed, led and managed all facets of the Plant Operations with P&L oversight including Manufacturing, Production Scheduling, MRP/ERP (SAGE – MAS200), Inventory Control, Materials Management, Procurement/Purchasing, Supply Chain Management, Traffic/Logistics, Warehouse Order Fulfillment, Human Resources, Quality Assurance, Shipping/Receiving, Project Management, Research and Development, Plant Engineering, Maintenance, Operations Administration, Safety, HACCP Team, Global Food Safety Initiative SQF Level II and Employee Training. Plant Manager/Director of Quality Assurance 01/2012 to 08/2013 Company Name City , State Directed, led and managed all facets of the Plant Operations with P&L oversight including Manufacturing, Production Scheduling, MRP/ERP (SAGE) and Warehouse Management System (WMS) Implementation, Inventory Control, Materials Management, Procurement, Traffic/Logistics, Warehouse Order Fulfillment, Quality Assurance, Shipping/Receiving, Project Management, Research and Development, Engineering, Maintenance, Operations Administration, Safety, HACCP Team, Global Food Safety Initiative and Employee Training Director of Operations 11/2010 to 11/2011 Company Name City , State Directed, led and managed all facets of the Operations Team with P&L oversight including Production Scheduling, MRP/ERP (MAS 200) and Warehouse Management System (WMS) Implementation, Inventory Control, Materials Management, Procurement, Traffic/Logistics, Warehouse Order Fulfillment, Quality Assurance, Shipping/Receiving, Project Management, Research and Development, Engineering, Operations Administration, Safety, HACCP Team, Global Food Safety Initiative and Employee Training Consultant 01/2010 to 03/2010 Company Name City , State Hired as a consultant to install a new high speed packaging machine line and robotic packing system and perform an assessment of the company and prepare a report to assist with future growth. Vice President and General Manager/Director of Quality Assurance 01/2004 to 10/2009 Company Name City , State Directed, managed and led all functions and departments of the business with complete P&L ownership. Responsible for Manufacturing, Quality Assurance, Sales and Marketing activities, Project Management, Research and Development, Engineering, Strategic Planning, Policy and Procedure establishment, Mergers and Acquisitions, Forecasting, New Product Introduction (NPI), New Product Development (NPD), and Strategic Planning. Executive Director of Operations 07/2002 to 10/2003 Company Name City , State Directed, led, managed all facets of Manufacturing Operations with P&L oversight including Production Control, Materials Management, Procurement, Traffic/Logistics, Quality Assurance, Shipping/Receiving, IT, Project Management, Human Resources, Engineering, Administration and Training. Operations Manager 04/2000 to 05/2002 Company Name City , State Managed, led and directed all facets of Production, Materials, Administration, Maintenance, Training, Quality Assurance, ISO, Project Management, Shipping/Receiving, Sales, Customer Service, Marketing and Third Party DOT Representative Inspection. Director of Manufacturing/Plant Manager/Manufacturing Engineer 08/1997 to 01/2000 Company Name City , State Directed, managed and led all manufacturing operations including, Production, Warehouse/Distribution, Receiving, Purchasing, Training, Maintenance, Machinists, Project Management, Manufacturing Engineering, Research and Development, Planning/Scheduling and Production Control. Plant Manager/Manufacturing Engineer/Quality Manager 04/1993 to 07/1997 Company Name City , State Directed, managed and led all manufacturing operations with P&L responsibility including Production, Engineering, HR, R&D, Maintenance, Sales, Customer Service, Project Management, Purchasing, Marketing, Logistics and Quality Assurance. Aircraft Mechanic/Technician 01/1990 to 04/1993 Company Name City , State Performed commercial aircraft (MD 80, MD 11) jet engine installations, testing and inspection. Technical Sergeant - E6 06/1978 to 11/1989 Company Name City , State Performed specialized Technical Maintenance for the Titan II and the Peacekeeper - MX Missile Systems. Top Secret Clearance-Inactive. ","
CONSULTANT
Executive Profile
Accomplished high-energy Executive Manager with a strong background in manufacturing engineering and over 25 years of experience with significant accomplishments in turnaround situations, team building, training, strategic planning, P&L oversight and revenue enhancement. Results oriented, consummate professional with excellent interpersonal and communicative skills, outstanding problem solving/troubleshooting abilities, and a proven success record achieving operational excellence. An extremely enthusiastic, self-directed, real change leader possessing the unique ability to manage multiple projects, make sound and timely decisions and ensure project completion to meet all critical deadlines and budget constraints. Hands on leadership experience interfacing and developing supplier partners, sales, marketing and customers.
Skill Highlights
Strategic Planning
Training and Development
Revenue Enhancement
Infrastructure Development
Total Quality Management
Risk and Liability Management
Project Management
Performance/Metrics Management
Supplier Management
HACCP and GMP Certification
Lean Manufacturing
Six-Sigma Champion
Manufacturing Engineering
Quality Systems Design
GFSI SQF Practitioner
Business Process Reengineering
Education
Bachelor of Science : Industrial Technology 1992 Southern Illinois University City , State , USA
Associate of Science : Fuel Systems Maintenance 1989 Community College of the US Air Force City , State , USA
Skills
HACCP Certified
Lean Manufacturing Certified
Six Sigma Certified Champion
Better Process Control Certified
Core Accomplishments
Operations Management  
•Utilized Lean/Sigma to reduce setup and changeover times and improve production throughput by 35% at Trifecta Foods
•Designed, developed and implemented Key Performance Indicators (KPI's) for the entire plant, reducing Lotus Pet Foods labor cost by 37%
•Constructed, developed and maintained an annual operational budget to more than a 15% savings from plan at Lotus Pet Foods Inc.
•Improved throughput by 39% over a 4-year period through improved Lean Manufacturing, SPC, training program, plant layout and cell technology implementation, inventory control systems, Quality Systems Program, continuous process improvements and key capital investments, with no increase in staff while at Pacific Fabric Reels Inc.
•Acknowledged by the United States Air Force as a Titan II ICBM Propellant Transfer System Master Team Chief - responsible for directing and managing the maintenance team and associated budgets and $200 billion of USAF hardware while safely transferring over 1 million gallons of highly toxic missile propellants.
Supplier Management  
•Designed, developed and implemented a purchasing and contracting system and procedures, restoring discipline to the purchasing process and eliminating over market value contracts, saving over $500K at Trifecta Foods LLC.
•Created product specifications for purchasing reducing errors by 98% for in incoming ingredients and goods at Lotus Pet Foods.
•Fashioned a supplier partnership and score card system for all vendors, increasing supplier on time shipments to 99% at Albanese Confectionery Group.
•Established a supplier partnership program at Pacific Fabric Reels including creating consignment inventory, lowering costs from each supplier by an average of 5% and created a JIT inventory system, with random cycle counts and increased inventory accuracy to 99%
Quality Enhancement .  
•Successfully led 3 Food Manufacturing companies through GFSI SQF Level II Certification designing and developing complete Quality Systems, Quality Policies and Directives, Food Defense Programs, GMP's and HACCP programs.
•Led the ISO 9001 Registration and Compliance Team, Project Manager of the MRP/ERP Implementation Team and installed a superior Quality Assurance System resulting in ISO Certification at Carleton Technologies.
•Created, implemented and maintained a complete Quality System resulting in successful ISO 9001 and 14001 Registration while with Pacific Fabric Reels.
Staff Development  
•Designed and implemented a world class training programs and Certified Operator Programs at every company for which I have served, resulting in increased efficiencies, reduction in process waste and lower operating costs.
•Conceived, developed and maintained Standard Operating Procedures for all operations including Quality Control, Sanitation, Supply Chain, Warehouse/Distribution Center and Production/Manufacturing for each company I have served.
• Recognized by the United States Air Force as a Titan II and MX (Peacekeeper) ICBM Master Instructor.
Continuous Improvement Management  
•Employed engineering and process improvement skills and saved Lotus Pet Foods over $1 Million dollars in equipment upgrades, equipment installations and process improvements.
•Performed 2 Kaizen Events in 2 separate Departments, which enabled on time shipments to rise to 99.3% division wide and increased overall Quality Shipments to 98.9%. Developed and implemented a written Master Training Plan for all employees in the division and reduced turnover to less than 1% by improving work place morale at Multiwall Packaging.
•Utilizing Lean and Six Sigma practices, re-engineered and automated all processes resulting in a gross margins of over 35%, overhead indirect spending reduction by 21%, decreased production staff by 60%, doubled production output, reduced scrap ratio to less than 0.5% and improved the on time delivery metric to 100% at Pacific Fabric Reels.
•Engaged Lean Manufacturing principles and launched Continuous Improvement Teams at SCI which resulted in enhanced sales from $21 million to over $38 million, increasing throughput by 28%, reducing inventory by $3 million and improved gross margins by 12%.
•Applied Lean/Sigma and TPS manufacturing techniques and hands on management approach lowered labor cost in first 3 months from 31% to 16% and reduced customer quality complaints by 50%. Implemented a complete ISO Quality System at Multiwall packaging.
Risk Management  
•Designed, developed and implemented a comprehensive safety program for every company that I have served, greatly mitigating and eliminating recordable industrial injuries and illnesses.
Professional Experience
Consultant 02/2014 to Current Company Name City , State
Perform private consulting services in Operational Management for food and non-food manufacturing companies.
Director of Operations/Director of Quality Assurance 08/2013 to 12/2013 Company Name City , State
Directed, led and managed all facets of the Plant Operations with P&L oversight including Manufacturing, Production Scheduling, MRP/ERP (SAGE – MAS200), Inventory Control, Materials Management, Procurement/Purchasing, Supply Chain Management, Traffic/Logistics, Warehouse Order Fulfillment, Human Resources, Quality Assurance, Shipping/Receiving, Project Management, Research and Development, Plant Engineering, Maintenance, Operations Administration, Safety, HACCP Team, Global Food Safety Initiative SQF Level II and Employee Training.
Plant Manager/Director of Quality Assurance 01/2012 to 08/2013 Company Name City , State
Directed, led and managed all facets of the Plant Operations with P&L oversight including Manufacturing, Production Scheduling, MRP/ERP (SAGE) and Warehouse Management System (WMS) Implementation, Inventory Control, Materials Management, Procurement, Traffic/Logistics, Warehouse Order Fulfillment, Quality Assurance, Shipping/Receiving, Project Management, Research and Development, Engineering, Maintenance, Operations Administration, Safety, HACCP Team, Global Food Safety Initiative and Employee Training
Director of Operations 11/2010 to 11/2011 Company Name City , State
Directed, led and managed all facets of the Operations Team with P&L oversight including Production Scheduling, MRP/ERP (MAS 200) and Warehouse Management System (WMS) Implementation, Inventory Control, Materials Management, Procurement, Traffic/Logistics, Warehouse Order Fulfillment, Quality Assurance, Shipping/Receiving, Project Management, Research and Development, Engineering, Operations Administration, Safety, HACCP Team, Global Food Safety Initiative and Employee Training
Consultant 01/2010 to 03/2010 Company Name City , State
Hired as a consultant to install a new high speed packaging machine line and robotic packing system and perform an assessment of the company and prepare a report to assist with future growth.
Vice President and General Manager/Director of Quality Assurance 01/2004 to 10/2009 Company Name City , State
Directed, managed and led all functions and departments of the business with complete P&L ownership. Responsible for Manufacturing, Quality Assurance, Sales and Marketing activities, Project Management, Research and Development, Engineering, Strategic Planning, Policy and Procedure establishment, Mergers and Acquisitions, Forecasting, New Product Introduction (NPI), New Product Development (NPD), and Strategic Planning.
Executive Director of Operations 07/2002 to 10/2003 Company Name City , State
Directed, led, managed all facets of Manufacturing Operations with P&L oversight including Production Control, Materials Management, Procurement, Traffic/Logistics, Quality Assurance, Shipping/Receiving, IT, Project Management, Human Resources, Engineering, Administration and Training.
Operations Manager 04/2000 to 05/2002 Company Name City , State
Managed, led and directed all facets of Production, Materials, Administration, Maintenance, Training, Quality Assurance, ISO, Project Management, Shipping/Receiving, Sales, Customer Service, Marketing and Third Party DOT Representative Inspection.
Director of Manufacturing/Plant Manager/Manufacturing Engineer 08/1997 to 01/2000 Company Name City , State
Directed, managed and led all manufacturing operations including, Production, Warehouse/Distribution, Receiving, Purchasing, Training, Maintenance, Machinists, Project Management, Manufacturing Engineering, Research and Development, Planning/Scheduling and Production Control.
Plant Manager/Manufacturing Engineer/Quality Manager 04/1993 to 07/1997 Company Name City , State
Directed, managed and led all manufacturing operations with P&L responsibility including Production, Engineering, HR, R&D, Maintenance, Sales, Customer Service, Project Management, Purchasing, Marketing, Logistics and Quality Assurance.
Aircraft Mechanic/Technician 01/1990 to 04/1993 Company Name City , State
Performed commercial aircraft (MD 80, MD 11) jet engine installations, testing and inspection.
Technical Sergeant - E6 06/1978 to 11/1989 Company Name City , State
Performed specialized Technical Maintenance for the Titan II and the Peacekeeper - MX Missile Systems. Top Secret Clearance-Inactive.
",CONSULTANT
33803142," ADMINISTRATOR Executive Profile Accomplished Executive with demonstrated ability to deliver company oversight, committed to cost-effective management of resources and quality performance. Skill Highlights Healthcare industry executive with over 20 years' experience including 16 years managing full service home healthcare facilities including profit and loss responsibility, clinical and operations management, quality improvement and control, personnel/employee relations, recruiting, customer service and business development. Strong leadership skills and experience in: Strategic Planning Team Building & Leadership Implementing Best Practices Contract Negotiations Human Resources Performance and Productivity Improvements Finance & Accounting/Profit and Loss Accountability Budgeting and Pricing Operational Management Time and Organizational Management Collaborative Problem-Solving Core Accomplishments Professional Experience Company Name City , State Administrator 01/2005 to 01/2015 Develop and implement short and long term plans. Establish clear objectives. Coordinates the efforts of business success. Responsibilities include: Full P&L responsibility; Sales and market development; Financial status; Patient Care Delivery; Client Services; Strategic planning and profitability and accountable for all operations and programs. Successful business growth and development through marketing programs, consistently increasing agency census over the course of 9 years. Expanded Private Duty market through successful performance and productivity improvement; contract negotiations and reimbursement strategies, consistently increasing agency census from 31 to 240 in the course of 9 years. Prepared and analyzed weekly/monthly reports, identifying payer issues, maximizing reimbursement and improving operational efficiencies. Effectively established clear objectives and developed short and long term plans for business success. Cultivated strong relationships with area hospitals, vendors/suppliers and payer sources. Maintained high level of business standards through persistence and diligence; high ethics and Integrity. Led State and Federal Regulatory surveys. Improved and maintained efficiency in HR functions, billing management and clinical operations through effective communication and leadership abilities. Company Name City , State Director of Healthcare Services 01/2004 to 01/2007 Responsible for staff providing daily patient care and related office activities conducted in accordance with applicable law and regulation. Ensured effective and efficient delivery of all clinical services in accordance with agency standards and values through: clinical management, billing functions and management; regulatory compliance; staff supervision and training, documentation and Quality Assurance management. Maintained high quality of patient care through constant communication with staff, teaching skills when interacting with clients and staff, demonstrating excellent decision-making skills, and teaching plans that utilize principles of teaching and learning. Improved and maintained clinical management through persistence and diligence, holding staff accountable and leadership skills. Improved billing function as related to clinical operations by effective implementation of Best Practices and operational management. Maintained State and Federal regulatory compliance by way of staff supervision and training, documentation oversight, HR related items and effective communication among all stakeholders. Company Name City , State Clinical Director/Branch Manager 01/2002 to 01/2004 Leadership position in ensuring effective and efficient agency operations through: clinical management; billing functions and management; regulatory compliance; staff supervision/training; documentation management; HR functions operational decisions; effective communication among all stakeholders; and Medicare Conditions of Participation compliance. Improved methods of communication among all staff to ensure responsive coordination of care activities occurred. Maintained State and Federal regulatory compliance through: enforcing staff accountability, implementing processes and procedures established through Best Practices and operational management, leadership abilities and attention to detail. Influenced team spirit and motivation by way of interpersonal communication skills to ensure consistent quality standards of care was delivered to all patients. Promoted positive work environment to meet company goals. Company Name City , State Authorization Specialist 01/2001 to 01/2002 Responsible for follow up of pre-certification/authorization payer requirements for multiple home healthcare agencies in a nationwide company. Ensured authorization for all planned care and home health visits was in place prior to service dates. Participated in the implementation and roll out of new processes of verification and authorization for home health agencies nationwide. Successful negotiations of visit bill rates with payer source/case managers as needed. Follow-ups with nationwide agencies regarding case management issues ranging from a 140 - 240 patient case load. Established ongoing relationships with agency and insurance case managers. Company Name City , State Clinical Manager 01/2000 to 01/2001 Responsible for direct patient care and directing a team of clinicians. Perform staff assignments, scheduling of patients and needs, performing monthly Pre-bill and UR audits, completing monthly infection control logs, proofing all staff paperwork, managing accurate and up to date charts, delegation to staff members, coordinating Team conference meetings, participating in on-call schedule, case managing a patient load of 45-50, collaboration of patient care. Implementation of Medicare PPS reimbursement policy. Company Name City , State Staff RN 01/1998 to 01/2000 Direct patient care in the home setting. Maintenance of a patient load of 7-10/day; participation in on-call scheduling and weekly Case Conference meetings; making appropriate allied health referrals; planning of patient care from start of care until discharge; providing a care plan and setting appropriate goals for patient needs; implementing care plan activities through acquired skills and patient teaching as indicated; providing support for other staff members and managers. Successfully established effective patient outcomes and quality care. Company Name City , State Staff RN 01/1996 to 01/1998 Responsible for direct patient care as directed by patient physicians. Promote and restore patient's health by collaborating with physician and multidisciplinary team members, providing support to patients, co-workers and supervising team members. Education Bachelor of Science : Healthcare Administration 2005 University of Phoenix , City , State Healthcare Administration BS : Healthcare Administration
Registered Nurse 1996 Northwest Mississippi Community College , City , State Healthcare Administration
Registered Nurse Diploma : Nursing - Registered Nurse Methodist Hospital School of Nursing , City , State Nursing - Registered Nurse Southwest Tennessee Community College , City , State Pre-requisite coursework working toward nursing degree Skills Accounting, agency, attention to detail, billing, Budgeting, business development, case management, charts, interpersonal communication, Contract Negotiations, Client, clients, customer service, decision-making, Delivery, directing, documentation, employee relations, Finance, Financial, home health, home healthcare, Human Resources, HR, infection control, insurance, Team Building, Leadership, leadership skills, law, regulatory compliance, managing, marketing, market, market development, meetings, office, negotiations, nursing, operations management, Organizational, Patient Care, Direct patient, personnel, Pricing, Problem-Solving, processes, profit and loss, proofing, quality, quality improvement, Quality Assurance, recruiting, Sales, scheduling, staff supervision, Strategic Planning, supervising, surveys, teaching Additional Information Licenses
* Registered Nurse, State of Mississippi, 1998
Honors
* Graduated with Honors, University of Phoenix, Bachelors of Healthcare Administration ","
ADMINISTRATOR
Executive Profile
Accomplished Executive with demonstrated ability to deliver company oversight, committed to cost-effective management of resources and quality performance.
Skill Highlights
Healthcare industry executive with over 20 years' experience including 16 years managing full service home healthcare facilities including profit and loss responsibility, clinical and operations management, quality improvement and control, personnel/employee relations, recruiting, customer service and business development. Strong leadership skills and experience in:
Strategic Planning
Team Building & Leadership
Implementing Best Practices
Contract Negotiations
Human Resources
Performance and Productivity Improvements
Finance & Accounting/Profit and Loss Accountability
Budgeting and Pricing
Operational Management
Time and Organizational Management
Collaborative Problem-Solving
Core Accomplishments
Professional Experience
Company Name City , State Administrator 01/2005 to 01/2015
Develop and implement short and long term plans.
Establish clear objectives.
Coordinates the efforts of business success.
Responsibilities include: Full P&L responsibility; Sales and market development; Financial status; Patient Care Delivery; Client Services; Strategic planning and profitability and accountable for all operations and programs.
Successful business growth and development through marketing programs, consistently increasing agency census over the course of 9 years.
Expanded Private Duty market through successful performance and productivity improvement; contract negotiations and reimbursement strategies, consistently increasing agency census from 31 to 240 in the course of 9 years.
Prepared and analyzed weekly/monthly reports, identifying payer issues, maximizing reimbursement and improving operational efficiencies.
Effectively established clear objectives and developed short and long term plans for business success.
Cultivated strong relationships with area hospitals, vendors/suppliers and payer sources.
Maintained high level of business standards through persistence and diligence; high ethics and Integrity.
Led State and Federal Regulatory surveys.
Improved and maintained efficiency in HR functions, billing management and clinical operations through effective communication and leadership abilities.
Company Name City , State Director of Healthcare Services 01/2004 to 01/2007
Responsible for staff providing daily patient care and related office activities conducted in accordance with applicable law and regulation.
Ensured effective and efficient delivery of all clinical services in accordance with agency standards and values through: clinical management, billing functions and management; regulatory compliance; staff supervision and training, documentation and Quality Assurance management.
Maintained high quality of patient care through constant communication with staff, teaching skills when interacting with clients and staff, demonstrating excellent decision-making skills, and teaching plans that utilize principles of teaching and learning.
Improved and maintained clinical management through persistence and diligence, holding staff accountable and leadership skills.
Improved billing function as related to clinical operations by effective implementation of Best Practices and operational management.
Maintained State and Federal regulatory compliance by way of staff supervision and training, documentation oversight, HR related items and effective communication among all stakeholders.
Company Name City , State Clinical Director/Branch Manager 01/2002 to 01/2004
Leadership position in ensuring effective and efficient agency operations through: clinical management; billing functions and management; regulatory compliance; staff supervision/training; documentation management; HR functions operational decisions; effective communication among all stakeholders; and Medicare Conditions of Participation compliance.
Improved methods of communication among all staff to ensure responsive coordination of care activities occurred.
Maintained State and Federal regulatory compliance through: enforcing staff accountability, implementing processes and procedures established through Best Practices and operational management, leadership abilities and attention to detail.
Influenced team spirit and motivation by way of interpersonal communication skills to ensure consistent quality standards of care was delivered to all patients.
Promoted positive work environment to meet company goals.
Company Name City , State Authorization Specialist 01/2001 to 01/2002
Responsible for follow up of pre-certification/authorization payer requirements for multiple home healthcare agencies in a nationwide company.
Ensured authorization for all planned care and home health visits was in place prior to service dates.
Participated in the implementation and roll out of new processes of verification and authorization for home health agencies nationwide.
Successful negotiations of visit bill rates with payer source/case managers as needed.
Follow-ups with nationwide agencies regarding case management issues ranging from a 140 - 240 patient case load.
Established ongoing relationships with agency and insurance case managers.
Company Name City , State Clinical Manager 01/2000 to 01/2001
Responsible for direct patient care and directing a team of clinicians.
Perform staff assignments, scheduling of patients and needs, performing monthly Pre-bill and UR audits, completing monthly infection control logs, proofing all staff paperwork, managing accurate and up to date charts, delegation to staff members, coordinating Team conference meetings, participating in on-call schedule, case managing a patient load of 45-50, collaboration of patient care.
Implementation of Medicare PPS reimbursement policy.
Company Name City , State Staff RN 01/1998 to 01/2000
Direct patient care in the home setting.
Maintenance of a patient load of 7-10/day; participation in on-call scheduling and weekly Case Conference meetings; making appropriate allied health referrals; planning of patient care from start of care until discharge; providing a care plan and setting appropriate goals for patient needs; implementing care plan activities through acquired skills and patient teaching as indicated; providing support for other staff members and managers.
Successfully established effective patient outcomes and quality care.
Company Name City , State Staff RN 01/1996 to 01/1998
Responsible for direct patient care as directed by patient physicians.
Promote and restore patient's health by collaborating with physician and multidisciplinary team members, providing support to patients, co-workers and supervising team members.
Education
Bachelor of Science : Healthcare Administration 2005 University of Phoenix , City , State Healthcare Administration
BS : Healthcare Administration
Registered Nurse 1996 Northwest Mississippi Community College , City , State Healthcare Administration
Registered Nurse
Diploma : Nursing - Registered Nurse Methodist Hospital School of Nursing , City , State Nursing - Registered Nurse
Southwest Tennessee Community College , City , State Pre-requisite coursework working toward nursing degree
Skills
Accounting, agency, attention to detail, billing, Budgeting, business development, case management, charts, interpersonal communication, Contract Negotiations, Client, clients, customer service, decision-making, Delivery, directing, documentation, employee relations, Finance, Financial, home health, home healthcare, Human Resources, HR, infection control, insurance, Team Building, Leadership, leadership skills, law, regulatory compliance, managing, marketing, market, market development, meetings, office, negotiations, nursing, operations management, Organizational, Patient Care, Direct patient, personnel, Pricing, Problem-Solving, processes, profit and loss, proofing, quality, quality improvement, Quality Assurance, recruiting, Sales, scheduling, staff supervision, Strategic Planning, supervising, surveys, teaching
Additional Information
Licenses
* Registered Nurse, State of Mississippi, 1998
Honors
* Graduated with Honors, University of Phoenix, Bachelors of Healthcare Administration
",HEALTHCARE
43994605," MEDICAL SUPPORT ASSISTANT Professional Summary Detail-oriented and disciplined team player seeking a new role in a Supervisor position. Has 15+ years of experience in Military Healthcare to include 8+ years in Management. Result-oriented personnel with specialized training and significant hands-on practical experience in a hospital setting. Proven ability to manage multiple responsibilities simultaneously, proactively resolve issues, and excel in fast-paced high-pressure settings. Key Qualifications Secret Security Clearance Clinical Management Leadership Communication Skills Operations Personnel Supervision/Training Team Building Networking Accountability Data Reporting Tracking/Analysis Critical Thinking Patient/Physician Relations Budgeting Record Maintenance Data Administration Time Management Risk Management Education and Training September 2016 Bachelor of Science : Health Care Administration Kaplan University Health Care Administration May 2015 Associate of Science : Health Science Kaplan University Health Science November 2014 Emergency Medical Technician - Basic National Registry of Emergency Medical Technician Professional Experience 07/2015 to Current Medical Support Assistant Company Name － City , State In charge of processing inpatient and outpatient specialty consults and referrals through Computerized Patient Record System (CPRS); along with processing authorizations through Fee Basis Claims System (FBCS) and scheduling Veterans through VISTA Appointment Manager. Pulls reports daily of specialty consults, sorting consults on spreadsheet to ensure proper data tracking, appointment tracking, and making follow-ups. Works closely with Non-VA Care Coordinator Nurse and Veteran Affairs staff to ensure the fast and accurate coordination of care between the facilities of VA Medical Center and Non-VA Care providers. Responsible for assisting patients, providers, and Non-VA facilities with referrals and setting up appointments. Generates authorizations for Veteran services ensuring proper ICD-10, CPT, and DRG codes are being use as well as allocating appropriate funds for services Works with CBO and Health Administration Services to perform monthly audits on authorizations to ensure correct codes, data, and funding are being used. Ensures Veterans are eligible and have opted into the Veteran's Choice-First program and uploads appropriate data information and medical documentation into Healthnet. Communicates with Veterans, family members, providers, and Non-VA facilities in a professional, courteous, tactful and helpful manner. Researches and follow-up on complaints or inquiries from providers, Non-VA facilities, and Veterans; Assists with the coordination to resolve any issue. 11/2005 to 06/2015 Healthcare Clinical Manager Company Name － City , State Supervised over 40 personnel in a medical clinic and was dependable for their training, safety, welfare, and professional development; determine personnel requirement; conduct training programs. Developed new standard operating procedures for the medical clinic and ensured all personnel were trained and qualified on all procedures, resulting in excellent care of patients. Deployed a new way of tracking and ordering medications and medical supplies, improving the effectiveness of the medical supply department. Monitored, managed, and controlled the budget for the ordering and restocking of medical supplies. Assisted with technical and administrative management of medical treatment facilities under the supervision of a Physician and/or Physician's Assistant; enforced proper processing of clinic charge documents; ensured the timeliness and accuracy of all submitted information. Coordinated the day-to-day operations of medical clinic with higher echelons of Medical Treatment Facilities; demonstrated support for clinic, divisional and medical center policies. Coordinated communication between patient and internal and external providers; addressed patients and clinicians concerns, documented patients' encounters regarding clinical issues on appropriate forms, and provided clinical and administrative information to physicians when needed. Enforce strict maintenance and accountability of 10 Field Litter Ambulances and six Medical Sets worth over $700,000. 08/2002 to 11/2005 HealthCare Specialist Team Leader Company Name － City , State Directed services, taught and trained medical technicians, and performed as a Team Leader for 6 personnel. Worked with foreign nationals to develop and maintain a field medical clinic in rural areas to provide medical assistance for those unable to obtain care. Maintained accountability and serviceability for organizational equipment including six evacuation vehicles, communication equipment. Provided Emergency medical treatment, limited primary care, force health protection and evacuation in a variety of operational and clinical settings from point of injury or illness through the levels of military healthcare. Accomplishments Basic Leadership Course, 218th Regiment (Leadership), Fort Jackson, SC * Advance Leadership Course, AC&S, Fort Sam Houston, TX * Army Field Sanitation Course, Fort Bragg, NC * Medical Terminology * First Aid Instructor * Sexual Harassment Assault Response Prevention Program and Equal Opportunity Programs. Skills administrative, Basic, budget, CPT, dependable, documentation, fast, forms, funds, ICD-10, Team Leader, medical assistance, Works, organizational, assisting patients, personnel, policies, primary care, requirement, safety, scheduling, sorting, spreadsheet, supervision, Technician, training programs, VISTA ","
MEDICAL SUPPORT ASSISTANT
Professional Summary
Detail-oriented and disciplined team player seeking a new role in a Supervisor position. Has 15+ years of experience in Military Healthcare to include 8+ years in Management. Result-oriented personnel with specialized training and significant hands-on practical experience in a hospital setting. Proven ability to manage multiple responsibilities simultaneously, proactively resolve issues, and excel in fast-paced high-pressure settings. Key Qualifications Secret Security Clearance Clinical Management Leadership Communication Skills Operations Personnel Supervision/Training Team Building Networking Accountability Data Reporting Tracking/Analysis Critical Thinking Patient/Physician Relations Budgeting Record Maintenance Data Administration Time Management Risk Management
Education and Training
September 2016
Bachelor of Science : Health Care Administration Kaplan University Health Care Administration
May 2015
Associate of Science : Health Science Kaplan University Health Science
November 2014
Emergency Medical Technician - Basic National Registry of Emergency Medical Technician
Professional Experience
07/2015 to Current
Medical Support Assistant Company Name － City , State
In charge of processing inpatient and outpatient specialty consults and referrals through Computerized Patient Record System (CPRS); along with processing authorizations through Fee Basis Claims System (FBCS) and scheduling Veterans through VISTA Appointment Manager.
Pulls reports daily of specialty consults, sorting consults on spreadsheet to ensure proper data tracking, appointment tracking, and making follow-ups.
Works closely with Non-VA Care Coordinator Nurse and Veteran Affairs staff to ensure the fast and accurate coordination of care between the facilities of VA Medical Center and Non-VA Care providers.
Responsible for assisting patients, providers, and Non-VA facilities with referrals and setting up appointments.
Generates authorizations for Veteran services ensuring proper ICD-10, CPT, and DRG codes are being use as well as allocating appropriate funds for services Works with CBO and Health Administration Services to perform monthly audits on authorizations to ensure correct codes, data, and funding are being used.
Ensures Veterans are eligible and have opted into the Veteran's Choice-First program and uploads appropriate data information and medical documentation into Healthnet.
Communicates with Veterans, family members, providers, and Non-VA facilities in a professional, courteous, tactful and helpful manner.
Researches and follow-up on complaints or inquiries from providers, Non-VA facilities, and Veterans; Assists with the coordination to resolve any issue.
11/2005 to 06/2015
Healthcare Clinical Manager Company Name － City , State
Supervised over 40 personnel in a medical clinic and was dependable for their training, safety, welfare, and professional development; determine personnel requirement; conduct training programs.
Developed new standard operating procedures for the medical clinic and ensured all personnel were trained and qualified on all procedures, resulting in excellent care of patients.
Deployed a new way of tracking and ordering medications and medical supplies, improving the effectiveness of the medical supply department.
Monitored, managed, and controlled the budget for the ordering and restocking of medical supplies.
Assisted with technical and administrative management of medical treatment facilities under the supervision of a Physician and/or Physician's Assistant; enforced proper processing of clinic charge documents; ensured the timeliness and accuracy of all submitted information.
Coordinated the day-to-day operations of medical clinic with higher echelons of Medical Treatment Facilities; demonstrated support for clinic, divisional and medical center policies.
Coordinated communication between patient and internal and external providers; addressed patients and clinicians concerns, documented patients' encounters regarding clinical issues on appropriate forms, and provided clinical and administrative information to physicians when needed.
Enforce strict maintenance and accountability of 10 Field Litter Ambulances and six Medical Sets worth over $700,000.
08/2002 to 11/2005
HealthCare Specialist Team Leader Company Name － City , State
Directed services, taught and trained medical technicians, and performed as a Team Leader for 6 personnel.
Worked with foreign nationals to develop and maintain a field medical clinic in rural areas to provide medical assistance for those unable to obtain care.
Maintained accountability and serviceability for organizational equipment including six evacuation vehicles, communication equipment.
Provided Emergency medical treatment, limited primary care, force health protection and evacuation in a variety of operational and clinical settings from point of injury or illness through the levels of military healthcare.
Accomplishments
Basic Leadership Course, 218th Regiment (Leadership), Fort Jackson, SC * Advance Leadership Course, AC&S, Fort Sam Houston, TX * Army Field Sanitation Course, Fort Bragg, NC * Medical Terminology * First Aid Instructor * Sexual Harassment Assault Response Prevention Program and Equal Opportunity Programs.
Skills
administrative, Basic, budget, CPT, dependable, documentation, fast, forms, funds, ICD-10, Team Leader, medical assistance, Works, organizational, assisting patients, personnel, policies, primary care, requirement, safety, scheduling, sorting, spreadsheet, supervision, Technician, training programs, VISTA
",HEALTHCARE
27490876," HR COORDINATOR Summary Applicant Screening, Background Checks, Benefits Administration, Compliance, Compensation, Drug Testing, EEO Inquiries, Employee Relations, Event Planning, Full-Cycle Recruitment, Interviewing, Investigations, New Hire Orientation, Performance Evaluations, Reference Checks, Policy & Procedure Administration, Training and Development, Worker's Compensation, Unemployment Claims. Accomplishments Chair, Employee Diversity Council, Kindred Healthcare (2009-2010), Employee Satisfaction Survey Achievement (50% increase in Survey scores within a year), Kindred Healthcare. Employee of the Month-2005 (Academic Counselor, University of Phoenix). Performance Achievement Award-1998-Account Executive, Xerox Corporation. Total Quality Management Training-1999, Xerox Document University. Experience Company Name January 2014 to Current HR Coordinator Develops and coordinates a comprehensive employee recruitment, selection and placement program for all exceptional education teacher vacancies and for the teacher vacancies at the Alternative School, Amelia Street, REAL School and Thirteen Acres. Seeks out, interviews, screens and recruits applicants to fill existing and future position vacancies. Coordinates with the licensure associate to ensure applicants meet licensure qualifications. Refers qualified teachers to administrators for interview. Develops comprehensive recruiting partnerships with colleges, universities, associations and other school divisions. Develops recruitment presentations for teacher applicants and conducts on-campus and job fairs orientations for potential applicants. Ensures that all employment interviewers are trained and recruitment materials are accurate. Ensures that all recruitment, selection and placement actions comply with Federal and State laws, school board polices and Richmond Public Schools administrative procedures. Counsels employees to help resolve personnel related concerns/issues and assists in the arbitration of grievances. Coordinates closely with the other human resources staffing coordinators to determine recruitment requirements and projections for future position vacancies. Travels 35% for out of state recruitment. Performs other related duties as assigned. Company Name January 2011 to January 2014 Human Resources Consultant Conduct investigation into employee relations complaints and make recommendations on appropriate resolutions within agency policy and procedures. Provide advice and counsel to managers and employees in the resolution of employee-related questions, problems, and/or related performance management activity. Manage the coverage of the Employee Relations Hotline and the Investigation Process. Work closely with the Grievance Coordinator and collaborate on projects. Establish and maintain effective working relationships with other departments/agencies and external resources. Coordinates all recruitment processes to include ad review & placement, applicant screening, certification, interview coordination and pre-employment screening. Updates and maintains data in HRIS applicant tracking database. Participates in job fairs and participates on interview panels. Company Name January 2007 to January 2010 Human Resources Manager/Coordinator City , State Set up entire HR department for new start up hospital. Recruited for Senior Executive level positions such as, CEO, CFO, Directors and Managers of departments. Served on the Senior Leadership Committee with Doctors and departmental leaders. Developed and administered an effective full cycle recruitment program. Coordinated and consulted with hiring managers on staffing needs. Pre-screened applicants, coordinated interviews, accepted resumes/applications, negotiated and closed offers. Facilitated the Employee of the Month Program. Conducted new employee orientation and administered identification badges. Monitored unemployment claims and appeals. Developed and maintained affirmative action program. Maintained other records, reports, and logs to conform to EEO regulations. Provided mandatory professional licensing verifications, background checks and drug testing. Prepared, and maintained records and procedures for controlling HR budget and reporting personnel data. Managed the process for separated employees. Hosted staff town hall meetings and encouraged survey participation. Ensured compliance with federal, state employment laws and regulatory agencies. Company Name January 2006 to January 2007 Human Resources Manager City , State Managed a staff of employees and assisted with HR functions. Developed and distributed employee newsletter. Managed workers' compensation program. Maintained workplace accident reports and completed all OSHA reporting. Managed organizational processes such as new hires, change of status, terminations and Leave of Absences. Coached Management staff on performance issues and Human Resource compliance. Coordinated employee events such as team building, rewards and recognition. Achievement/Recognition:. Promoted to Lead HR Consultant & Shared Leave Coordinator, City of Richmond (2011). Education University of Phoenix December, 2006 MBA : Human Resources Management Human Resources Management Old Dominion University May, 1993 BS : Secondary Education State Secondary Education VCU School of Business November, 2008 SHRM Class Certificate Grace E. Harris Leadership Institute, VCU School of Business 2012 Work History Company Name Company Name Skills administrative, ad, arbitration, agency, budget, Consultant, database, Employee Relations, hiring, HRIS, Human Resource, human resources, HR, team building, Leadership, materials, meetings, newsletter, organizational, performance management, personnel, presentations, processes, recruiting, recruitment, reporting, staffing, teacher ","
HR COORDINATOR
Summary
Applicant Screening, Background Checks, Benefits Administration, Compliance, Compensation, Drug Testing, EEO Inquiries, Employee Relations, Event Planning, Full-Cycle Recruitment, Interviewing, Investigations, New Hire Orientation, Performance Evaluations, Reference Checks, Policy & Procedure Administration, Training and Development, Worker's Compensation, Unemployment Claims.
Accomplishments
Chair, Employee Diversity Council, Kindred Healthcare (2009-2010), Employee Satisfaction Survey Achievement (50% increase in Survey scores within a year), Kindred Healthcare.
Employee of the Month-2005 (Academic Counselor, University of Phoenix).
Total Quality Management Training-1999, Xerox Document University.
Experience
Company Name January 2014 to Current HR Coordinator
Develops and coordinates a comprehensive employee recruitment, selection and placement program for all exceptional education teacher vacancies and for the teacher vacancies at the Alternative School, Amelia Street, REAL School and Thirteen Acres.
Seeks out, interviews, screens and recruits applicants to fill existing and future position vacancies.
Coordinates with the licensure associate to ensure applicants meet licensure qualifications.
Refers qualified teachers to administrators for interview.
Develops comprehensive recruiting partnerships with colleges, universities, associations and other school divisions.
Develops recruitment presentations for teacher applicants and conducts on-campus and job fairs orientations for potential applicants.
Ensures that all employment interviewers are trained and recruitment materials are accurate.
Ensures that all recruitment, selection and placement actions comply with Federal and State laws, school board polices and Richmond Public Schools administrative procedures.
Counsels employees to help resolve personnel related concerns/issues and assists in the arbitration of grievances.
Coordinates closely with the other human resources staffing coordinators to determine recruitment requirements and projections for future position vacancies.
Travels 35% for out of state recruitment.
Performs other related duties as assigned.
Company Name January 2011 to January 2014 Human Resources Consultant
Conduct investigation into employee relations complaints and make recommendations on appropriate resolutions within agency policy and procedures.
Provide advice and counsel to managers and employees in the resolution of employee-related questions, problems, and/or related performance management activity.
Manage the coverage of the Employee Relations Hotline and the Investigation Process.
Work closely with the Grievance Coordinator and collaborate on projects.
Establish and maintain effective working relationships with other departments/agencies and external resources.
Coordinates all recruitment processes to include ad review & placement, applicant screening, certification, interview coordination and pre-employment screening.
Updates and maintains data in HRIS applicant tracking database.
Participates in job fairs and participates on interview panels.
Company Name January 2007 to January 2010 Human Resources Manager/Coordinator City , State
Set up entire HR department for new start up hospital.
Recruited for Senior Executive level positions such as, CEO, CFO, Directors and Managers of departments.
Served on the Senior Leadership Committee with Doctors and departmental leaders.
Developed and administered an effective full cycle recruitment program.
Coordinated and consulted with hiring managers on staffing needs.
Pre-screened applicants, coordinated interviews, accepted resumes/applications, negotiated and closed offers.
Facilitated the Employee of the Month Program.
Conducted new employee orientation and administered identification badges.
Monitored unemployment claims and appeals.
Developed and maintained affirmative action program.
Maintained other records, reports, and logs to conform to EEO regulations.
Provided mandatory professional licensing verifications, background checks and drug testing.
Prepared, and maintained records and procedures for controlling HR budget and reporting personnel data.
Managed the process for separated employees.
Hosted staff town hall meetings and encouraged survey participation.
Ensured compliance with federal, state employment laws and regulatory agencies.
Company Name January 2006 to January 2007 Human Resources Manager City , State
Managed a staff of employees and assisted with HR functions.
Developed and distributed employee newsletter.
Managed workers' compensation program.
Maintained workplace accident reports and completed all OSHA reporting.
Managed organizational processes such as new hires, change of status, terminations and Leave of Absences.
Coached Management staff on performance issues and Human Resource compliance.
Coordinated employee events such as team building, rewards and recognition.
Achievement/Recognition:.
Promoted to Lead HR Consultant & Shared Leave Coordinator, City of Richmond (2011).
Education
University of Phoenix December, 2006 MBA : Human Resources Management Human Resources Management
Old Dominion University May, 1993 BS : Secondary Education State Secondary Education
VCU School of Business November, 2008 SHRM Class Certificate
Grace E. Harris Leadership Institute, VCU School of Business 2012
",HR
38896303," CONSULTANT Career Overview Macintosh Expert with 20 years in technical and customer support roles. Experience in back-end programming, relational databases and development/maintenance of complex and critical systems. Wireless system design for Point-To-Point networks. Qualifications Apple Certified Technical Coordinator Apple Certified Support Professional Apple Certified Associate Mac Integration Apple Certified Help Desk Specialist Apple Certified Macintosh Technician Certified Alvarion System Specialist Technical help desk experience VOIP/Telecom Installation and Support Remote systems support Network asset management Accomplished with mobile devices Skills Apple Support: Apple Workstations, Apple Servers, iPad, iPhone, Mobile Device Management, Apple Remote Desktop, XSAN. Network Support: Open Directory, TCP/IP, DHCP, DNS, VOIP, VPN, AFP, SMB, FTP, NFS, SAN, HTML, PHP, Alvarion, Ubiquiti. Software Support: Filemaker Pro, Filemaker Server, MS Office Suite, Adobe Suite, Final Cut Pro, Maya. Work Experience Consultant January 2004 to October 2014 Company Name － City , State Worked with clients nationwide to analyze computing and network needs and install appropriate solutions within each organization's budget. Served as database administrator for Filemaker, and Filemaker Server running on various operating systems.Troubleshot and resolved internet connectivity and general software and hardware issues for Macintosh and Windows client and server machines. Installed wired and wireless networks including Point-To-Point wireless and communication towers. Installation and support of various home automation and control systems. Installed and configured network camera systems for on site and remote monitoring. Managed user account and permissions on file servers. Managed calendar, email, file sharing, backup, DHCP, DNS, VPN, FTP and web hosting on various servers. Installed and maintained accounting solutions. Monitored network traffic and systems to ensure uptime. Designed custom database solutions to meet clients needs. Troubleshot routing and switching issues with various wired an wireless networks. Installed network backup systems for clients using disk based and tape libraries. Installed and configured XSAN network. IT Director August 2009 to August 2012 Company Name － City , State IT director for Organic farm. Network support for mixed network of Macintosh and Windows clients. Wireless Point-to-Point design and installation. Filemaker development and support. Web design with shopping cart installation. Daily maintenance of Macintosh workstations and Servers. Maintained daily backups to RAID system. Troubleshot user permission issues with workstations and storage area. Installed network cabling, managed switches and routers. Network traffic analysis to improve network performance and reliability. Installed VOIP system allowing inter-office communication while reducing total cost of service. Installed and maintained web based help desk ticketing system to track user support issues and resolutions. Macintosh Support Specialist May 2000 to May 2004 Company Name － City , State Maintained network of 100+ Macintosh and Windows clients. Software support for creative print, video, and 3D applications. Installed render farm for 3D rendering. Designed and installed Digital Asset Management solution for design teams allowing users network access to digital media. Daily system maintenance for Apple workstations and servers to support Audio/Video/3D clients. Managed and monitored storage usage for video capture. Managed backup and archive system using both disk based and tape libraries. Troubleshot windows desktop and server connection and storage issues. Active Directory integration. Traveled with proposal teams to various locations to provide Audio/Video and network support during presentations. Installed network cable, rack mounted routers, switches, KVM, servers, RAID storage, tape libraries, and Digital Asset Management storage solutions. Sales / Webmaster September 1999 to May 2000 Company Name － City , State Established and maintained contacts with corporate customers. Designed new company website. Installed new Point Of Sale system. Designed and installed web based shopping cart system. Installed network cables, switches and routers. Troubleshot network connection and wireless network issues. Installed and upgraded workstations and servers. Sales of computer and network systems and software. Business Center Manager January 1999 to December 1999 Company Name － City , State Created marketing plans. Management of store employees including scheduling, payroll, sales and training. Responsible for the business aspects of sales, including servers, workstations, network software and hardware, network training, network installation. Worked with upper management to create incentive programs for employees. Improved call response time for business center. General Manager May 1997 to December 1998 Company Name － City , State Designed and installed new Point Of Sale solution. Designed new company website. General accounting and bookkeeping for retail store. Personnel management. Digitized product inventory for use in web promotions and publications. Installed network cabling, switches and routers. Sales / Purchasing January 1996 to April 1997 Company Name － City , State Identified prospective customers using lead generating methods. Responsible for creating and implementing advertisements and promotions. Developed price catalog and marketing materials for distribution and in house reference. Worked closely with CEO in developing sales strategies. Managed purchasing and receiving of store inventory. Installed network cable, switches and routers. Education and Training Bachelor of Science : Psychology , 1993 Nyack College － City , State Candidate for Degree ","
CONSULTANT
Career Overview
Macintosh Expert with 20 years in technical and customer support roles. Experience in back-end programming, relational databases and development/maintenance of complex and critical systems. Wireless system design for Point-To-Point networks.
Qualifications
Apple Certified Technical Coordinator
Apple Certified Support Professional
Apple Certified Associate Mac Integration
Apple Certified Help Desk Specialist
Apple Certified Macintosh Technician
Certified Alvarion System Specialist
Technical help desk experience
VOIP/Telecom Installation and Support
Remote systems support
Network asset management
Accomplished with mobile devices
Skills
Apple Support: Apple Workstations, Apple Servers, iPad, iPhone, Mobile Device Management, Apple Remote Desktop, XSAN.
Software Support: Filemaker Pro, Filemaker Server, MS Office Suite, Adobe Suite, Final Cut Pro, Maya.
Work Experience
Consultant January 2004 to October 2014 Company Name － City , State
Worked with clients nationwide to analyze computing and network needs and install appropriate solutions within each organization's budget. Served as database administrator for Filemaker, and Filemaker Server running on various operating systems.Troubleshot and resolved internet connectivity and general software and hardware issues for Macintosh and Windows client and server machines. Installed wired and wireless networks including Point-To-Point wireless and communication towers. Installation and support of various home automation and control systems. Installed and configured network camera systems for on site and remote monitoring. Managed user account and permissions on file servers. Managed calendar, email, file sharing, backup, DHCP, DNS, VPN, FTP and web hosting on various servers. Installed and maintained accounting solutions. Monitored network traffic and systems to ensure uptime. Designed custom database solutions to meet clients needs. Troubleshot routing and switching issues with various wired an wireless networks. Installed network backup systems for clients using disk based and tape libraries. Installed and configured XSAN network.
IT Director August 2009 to August 2012 Company Name － City , State
IT director for Organic farm. Network support for mixed network of Macintosh and Windows clients. Wireless Point-to-Point design and installation. Filemaker development and support. Web design with shopping cart installation. Daily maintenance of Macintosh workstations and Servers. Maintained daily backups to RAID system. Troubleshot user permission issues with workstations and storage area. Installed network cabling, managed switches and routers. Network traffic analysis to improve network performance and reliability. Installed VOIP system allowing inter-office communication while reducing total cost of service. Installed and maintained web based help desk ticketing system to track user support issues and resolutions.
Macintosh Support Specialist May 2000 to May 2004 Company Name － City , State
Maintained network of 100+ Macintosh and Windows clients. Software support for creative print, video, and 3D applications. Installed render farm for 3D rendering. Designed and installed Digital Asset Management solution for design teams allowing users network access to digital media. Daily system maintenance for Apple workstations and servers to support Audio/Video/3D clients. Managed and monitored storage usage for video capture. Managed backup and archive system using both disk based and tape libraries. Troubleshot windows desktop and server connection and storage issues. Active Directory integration. Traveled with proposal teams to various locations to provide Audio/Video and network support during presentations. Installed network cable, rack mounted routers, switches, KVM, servers, RAID storage, tape libraries, and Digital Asset Management storage solutions.
Sales / Webmaster September 1999 to May 2000 Company Name － City , State
Established and maintained contacts with corporate customers. Designed new company website. Installed new Point Of Sale system. Designed and installed web based shopping cart system. Installed network cables, switches and routers. Troubleshot network connection and wireless network issues. Installed and upgraded workstations and servers. Sales of computer and network systems and software.
Business Center Manager January 1999 to December 1999 Company Name － City , State
Created marketing plans. Management of store employees including scheduling, payroll, sales and training. Responsible for the business aspects of sales, including servers, workstations, network software and hardware, network training, network installation. Worked with upper management to create incentive programs for employees. Improved call response time for business center.
General Manager May 1997 to December 1998 Company Name － City , State
Designed and installed new Point Of Sale solution. Designed new company website. General accounting and bookkeeping for retail store. Personnel management. Digitized product inventory for use in web promotions and publications. Installed network cabling, switches and routers.
Sales / Purchasing January 1996 to April 1997 Company Name － City , State
Identified prospective customers using lead generating methods. Responsible for creating and implementing advertisements and promotions. Developed price catalog and marketing materials for distribution and in house reference. Worked closely with CEO in developing sales strategies. Managed purchasing and receiving of store inventory. Installed network cable, switches and routers.
Education and Training
Bachelor of Science : Psychology , 1993 Nyack College － City , State
Candidate for Degree
",CONSULTANT
14176254," CUSTOMER SERVICE ADVOCATE Summary Highly-motivated, coaching, and analytical health insurance leader. Experience Customer Service Advocate Mar 2016 Company Name － City , State Patient Cetner Medical Home Dedicate Representative  Working 0-2 FCR Case Report  Coaching new and seasoned reps on casework and taking calls. Coach and assist new customer service representatives Helps train and inform departments regarding PCMH Missionary Pastor/Church Planter Jun 2016 Company Name － City , State Assist Living River Chapel in Church Revitalization Develop and teach discipleship curriculum on a weekly basis Preach 45 minute lecture and interactive lessons on a weekly basis Started a non-for-profit organization called The Sparrows Provides teaching on manhood, womanhood, marriage, parenting Roasts and sells coffee for non-for-profit organizations Retreat center Customer Service Specialist Contractor Sep 2014 to Mar 2016 Company Name － City , State Creates and maintains databases tracking and trending first contact resolution. Analyzes and evaluates customer service representative phone calls. Contributes ideas and plans for providing exceptional customer service Models exceptional customer service skills and appropriate diagnostic sales techniques. Contributes ideas and offered constructive feedback at weekly sales and training meetings. Evaluates the accuracy and quality of data entered into the agency management system. Follows up with customers on unresolved issues. Outreach Pastor Aug 2014 to Mar 2016 Company Name － City , State Leads a team of paid staff and volunteers to maintain and improve the church outreach focus. Frequently speaks in front of groups of 20 to 300 people. Establishes strategic relationships with local advertising outlets and ensures continuous awareness of the church in the community. Functions as owner and champion of all external marketing activities maximizing attendance of special outreach focused events, and any other activity requiring external marketing support. Works with church staff to create new events and other venues for inviting new people to eventually become regular attendees of church services. Leads the Guest Services ministry as part of the church's weekend services. Facilitates a Starting Point class as the first step in an attendee's connection and involvement in the church. Quality Assurance Analyst Aug 2013 to Aug 2014 Company Name － City , State Pinpointed and corrected claims processing errors Evaluated the accuracy and quality of data entered into the agency management system. Followed up with customers on unresolved issues. Reported policy changes and company conditions affecting customer satisfaction. Conducted annual reviews of existing policies to update information. Analyzed and evaluated to customer service representative phone calls. Developed a system for first call resolution. Coached and trained entry level to senior employees on policy changes affecting customer satisfaction. Customer Service Representative Aug 2011 to Aug 2013 Company Name － City , State Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information. Described product to customers and accurately explained details and care of merchandise. Provided an elevated customer experience to generate a loyal clientèle. Answered product questions with up-to-date knowledge of sales and company promotions. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Asked open-ended questions to assess customer needs. Shift Supervisor/Manager Jun 2008 to Aug 2011 Company Name － City , State Ensured daily business sales goals are exceeded and/or completed Ran daily sales total reports. Ensured superior customer satisfaction Interviewed potential employees. Engendered customer loyalty by remembering personal preferences and allergy information. Set and achieved goals for professional development Trained, coached and mentored staff to ensure smooth adoption of new program. Implemented innovative programs to increase employee loyalty and reduce turnover. Teacher and Coach Aug 2007 to Jun 2008 Company Name － City , State Acted as a positive role model for team participants and in the community. Taught a range of sport-specific skills in a clear, safe manner. Built strong rapport with athletes and assistants before, during and after coaching seasons. Developed game plans and adjusted them according to various game situations. Successfully improved student participation in the classroom through integration of creative role-playing exercises. Introduced special outreach programs to department chair in effort to increase institution's interest in community service. Organized grade records to increase reference speed. Education Bachelor of Arts , Historical Theology May 2007 Moody Bible Institute － City , State Historical Theology Master of Divinity The Southern Baptist Theological Seminary － City , State , USA Current Student Skills quality analysis, training, teaching, mentoring, coaching, life coaching, advertising, agency, coaching, customer satisfaction, customer service, customer service skills, databases, Database, focus, insurance, marketing, meetings, Works, Multitasking, communicator, policies, quality, rapport, sales, sales and training, spreadsheet, strategic, Team Player, phon ","
CUSTOMER SERVICE ADVOCATE
Summary
Highly-motivated, coaching, and analytical health insurance leader.
Experience
Customer Service Advocate Mar 2016 Company Name － City , State
Coaching new and seasoned reps on casework and taking calls.
Coach and assist new customer service representatives
Helps train and inform departments regarding PCMH
Missionary Pastor/Church Planter Jun 2016 Company Name － City , State
Assist Living River Chapel in Church Revitalization
Develop and teach discipleship curriculum on a weekly basis
Preach 45 minute lecture and interactive lessons on a weekly basis
Started a non-for-profit organization called The Sparrows
Provides teaching on manhood, womanhood, marriage, parenting
Roasts and sells coffee for non-for-profit organizations
Retreat center
Customer Service Specialist Contractor Sep 2014 to Mar 2016 Company Name － City , State
Creates and maintains databases tracking and trending first contact resolution.
Analyzes and evaluates customer service representative phone calls.
Contributes ideas and plans for providing exceptional customer service Models exceptional customer service skills and appropriate diagnostic sales techniques.
Contributes ideas and offered constructive feedback at weekly sales and training meetings.
Evaluates the accuracy and quality of data entered into the agency management system.
Follows up with customers on unresolved issues.
Outreach Pastor Aug 2014 to Mar 2016 Company Name － City , State
Leads a team of paid staff and volunteers to maintain and improve the church outreach focus.
Frequently speaks in front of groups of 20 to 300 people.
Establishes strategic relationships with local advertising outlets and ensures continuous awareness of the church in the community.
Functions as owner and champion of all external marketing activities maximizing attendance of special outreach focused events, and any other activity requiring external marketing support.
Works with church staff to create new events and other venues for inviting new people to eventually become regular attendees of church services.
Leads the Guest Services ministry as part of the church's weekend services.
Facilitates a Starting Point class as the first step in an attendee's connection and involvement in the church.
Quality Assurance Analyst Aug 2013 to Aug 2014 Company Name － City , State
Pinpointed and corrected claims processing errors Evaluated the accuracy and quality of data entered into the agency management system.
Followed up with customers on unresolved issues.
Reported policy changes and company conditions affecting customer satisfaction.
Conducted annual reviews of existing policies to update information.
Analyzed and evaluated to customer service representative phone calls.
Developed a system for first call resolution.
Coached and trained entry level to senior employees on policy changes affecting customer satisfaction.
Customer Service Representative Aug 2011 to Aug 2013 Company Name － City , State
Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information.
Described product to customers and accurately explained details and care of merchandise.
Provided an elevated customer experience to generate a loyal clientèle.
Answered product questions with up-to-date knowledge of sales and company promotions.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Asked open-ended questions to assess customer needs.
Shift Supervisor/Manager Jun 2008 to Aug 2011 Company Name － City , State
Ensured daily business sales goals are exceeded and/or completed Ran daily sales total reports.
Ensured superior customer satisfaction Interviewed potential employees.
Engendered customer loyalty by remembering personal preferences and allergy information.
Set and achieved goals for professional development Trained, coached and mentored staff to ensure smooth adoption of new program.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Teacher and Coach Aug 2007 to Jun 2008 Company Name － City , State
Acted as a positive role model for team participants and in the community.
Taught a range of sport-specific skills in a clear, safe manner.
Built strong rapport with athletes and assistants before, during and after coaching seasons.
Developed game plans and adjusted them according to various game situations.
Successfully improved student participation in the classroom through integration of creative role-playing exercises.
Introduced special outreach programs to department chair in effort to increase institution's interest in community service.
Organized grade records to increase reference speed.
Education
Bachelor of Arts , Historical Theology May 2007 Moody Bible Institute － City , State Historical Theology
Master of Divinity The Southern Baptist Theological Seminary － City , State , USA Current Student
Skills
quality analysis, training, teaching, mentoring, coaching, life coaching, advertising, agency, coaching, customer satisfaction, customer service, customer service skills, databases, Database, focus, insurance, marketing, meetings, Works, Multitasking, communicator, policies, quality, rapport, sales, sales and training, spreadsheet, strategic, Team Player, phon
",ADVOCATE
11676151," PATIENT ACCESS REP Summary Dependable Computer Application Analyst, with comprehensive experiences diagnosing and troubleshooting Network, hardware and desktop issues; tracking and evaluating IT infrastructure incidents; and diverse industry experience in health care and government. Expertise includes systems applications, technical helpdesk experience, information protection analysis, On-call experiences and troubleshooting in distributed multi-tier environments. Advanced skills using Epic medical software to register patient and train doctors and nurses on inputting medical information into the Epic system. Accomplishments Epic Pelican Project team member for LSU Medical Science Center . Domain system at FMOL Health System combined Worked with the Epic software Go-Live team to troubleshoot Acted as the lead Application Analyst for LSU Medical Science Experience Patient Access Rep 03/2015 to Current Company Name City , State Responsible for obtaining complete and accurate demographic Enters data in computer thoroughly on patients.. Notifies patients of co-payments, deductibles or deposits. Train new employees on how to navigate Epic software. Geek Squad Consultation Agent 06/2014 to 03/2015 Company Name City , State Diagnosed and Resolved clients computer problems Upgraded hardware/software on clients computers Knowledge and skills of Microsoft Operating Systems. Removed viruses and malware from clients computers Technical Support Specialist 09/2013 to 12/2013 Company Name City , State Demonstrated advanced product knowledge with AT&T products. Open and manage trouble ticket system for all issues. Patient, courteous and friendly with customers at all times.. Abide by and supported management directives. EHR Application Analyst 10/2011 to 03/2012 Company Name City , State Worked closely with the medical staff to assure Epic access. Supported End users locally and remotely with technical issue. Worked with the Epic go-live team and staff to implement Epic. Troubleshoot any issues that arise, assured all interfaces work. Computer Analyst 02/2009 to 12/2011 Company Name City , State Provided primary technical support to over 5,000 staff. Trained employees and updated new training documentation. Setup new accounts for the doctors and employees. Strong clinical back ground using Electronic Medical Records Computer Asst/Functional Adm. 06/2001 to 03/2007 Company Name City , State Resolved computer desktop and laptops issues. Knowledge and skills using Remedy and FootPrints. Led the team morning meeting to update IT management team. Recommended new software to management as needed. Education Bachelor of Science : Computer Information Systems Telecommunication Systems Support 2008 Tulane University City , State , USA Associate of Science : Computer Network Engineering 2002 Delgado Community College City , State , USA Military United States Navy (Veteran) Honorable Discharge Technical Skills System Software: Adobe Dreamweaver, Skills monitoring daily production runs, for technical support, (i.e., disc backups, database verifications, statistics reports. Performed complexity installation and maintenance of software. Skills in Electronic Medical Records, Adobe Flash, Help Desk software, HTML, lIBM Mainframes, Access, Excel, Microsoft Office, Microsoft Operating Systems, PowerPoint, Word. Network Support: Installed and provided day-to-day end user support of local area network by identifying, analyzing, testing and correcting program, machine, data, or procedural problems. Researched, tests and document network (LAN/WAN/Enterprise) operating system, application software products, and peripheral hardware. Installs software and hardware in order to manage, monitor and support extensive computer network. Assisted in monitoring performance and efficiency of an enterprise network, understand protocols TCP/IP. Active Directory. Database: Epic and IBM Database programming skills, documentation, HTML Website Design, trained professional and users on the system, document programming efforts, Maintenance utilities, performed system programming support to run jobs and troubleshoot issues. storage area networks skills, Communication Skills: Excellent verbal and written communication skills with emphasis in customer support, including experience handling difficult customers and conflict resolution. Excellent interpersonal skills and the ability to work collaboratively in team environment. Capable of seeing and managing project through from start to finish. problem-solving skills. Certification: Candidate Project Management Professional (PMP) ","
PATIENT ACCESS REP
Summary
Dependable Computer Application Analyst, with comprehensive experiences diagnosing and troubleshooting Network, hardware and desktop issues; tracking and evaluating IT infrastructure incidents; and diverse industry experience in health care and government. Expertise includes systems applications, technical helpdesk experience, information protection analysis, On-call experiences and troubleshooting in distributed multi-tier environments. Advanced skills using Epic medical software to register patient and train doctors and nurses on inputting medical information into the Epic system.
Accomplishments
Epic Pelican Project team member for LSU Medical Science Center .
Domain system at FMOL Health System combined
Worked with the Epic software Go-Live team to troubleshoot
Acted as the lead Application Analyst for LSU Medical Science
Experience
Patient Access Rep 03/2015 to Current Company Name City , State
Responsible for obtaining complete and accurate demographic
Enters data in computer thoroughly on patients..
Notifies patients of co-payments, deductibles or deposits.
Train new employees on how to navigate Epic software.
Geek Squad Consultation Agent 06/2014 to 03/2015 Company Name City , State
Diagnosed and Resolved clients computer problems
Upgraded hardware/software on clients computers
Knowledge and skills of Microsoft Operating Systems.
Removed viruses and malware from clients computers
Technical Support Specialist 09/2013 to 12/2013 Company Name City , State
Demonstrated advanced product knowledge with AT&T products.
Open and manage trouble ticket system for all issues.
Patient, courteous and friendly with customers at all times..
Abide by and supported management directives.
EHR Application Analyst 10/2011 to 03/2012 Company Name City , State
Worked closely with the medical staff to assure Epic access.
Supported End users locally and remotely with technical issue.
Worked with the Epic go-live team and staff to implement Epic.
Troubleshoot any issues that arise, assured all interfaces work.
Computer Analyst 02/2009 to 12/2011 Company Name City , State
Provided primary technical support to over 5,000 staff.
Trained employees and updated new training documentation.
Setup new accounts for the doctors and employees.
Strong clinical back ground using Electronic Medical Records
Computer Asst/Functional Adm. 06/2001 to 03/2007 Company Name City , State
Resolved computer desktop and laptops issues.
Knowledge and skills using Remedy and FootPrints.
Led the team morning meeting to update IT management team.
Recommended new software to management as needed.
Education
Bachelor of Science : Computer Information Systems Telecommunication Systems Support 2008 Tulane University City , State , USA
Associate of Science : Computer Network Engineering 2002 Delgado Community College City , State , USA
Military
United States Navy (Veteran) Honorable Discharge
Technical Skills
System Software: Adobe Dreamweaver, Skills monitoring daily production runs, for technical support, (i.e., disc backups, database verifications, statistics reports. Performed complexity installation and maintenance of software. Skills in Electronic Medical Records, Adobe Flash, Help Desk software, HTML, lIBM Mainframes, Access, Excel, Microsoft Office, Microsoft Operating Systems, PowerPoint, Word.
Network Support: Installed and provided day-to-day end user support of local area network by identifying, analyzing, testing and correcting program, machine, data, or procedural problems. Researched, tests and document network (LAN/WAN/Enterprise) operating system, application software products, and peripheral hardware. Installs software and hardware in order to manage, monitor and support extensive computer network. Assisted in monitoring performance and efficiency of an enterprise network, understand protocols TCP/IP. Active Directory.
Database: Epic and IBM Database programming skills, documentation, HTML Website Design, trained professional and users on the system, document programming efforts, Maintenance utilities, performed system programming support to run jobs and troubleshoot issues. storage area networks skills,
Communication Skills: Excellent verbal and written communication skills with emphasis in customer support, including experience handling difficult customers and conflict resolution. Excellent interpersonal skills and the ability to work collaboratively in team environment. Capable of seeing and managing project through from start to finish. problem-solving skills.
Certification: Candidate Project Management Professional (PMP)
",AGRICULTURE
26234972," MEDIA CONSULTANT Professional Summary FILM &MEDIA |PUBLIC SPEAKING &COMMUNICATIONS |PRODUCTION |EDITING |STAFF MANAGEMENT
SUMMARY OF QUALIFICATIONS
Award-winning multi-media professional with 14+ years of wide-ranging experience in film, television and video production. Self-motivated and
highly reliable; work well both independently and as part of a team. Proven ability to manage multiple projects and deadlines. Tactful and
diplomatic, able to build and develop small and large creative and technical teams. Sophisticated communication skills with strong
troubleshooting capabilities; collaborate well with managers and external partners to effectively develop teams and organize workflows from pre-
to post-production. Seeking an opportunity to leverage my diverse skills and contribute to the success of creative teams. Skills MS Word, Excel, Outlook, PowerPoint, Internet And social media savvy Editing: Final Cut Seven, Avid, Adobe Premiere Production scheduling, budgeting, script review & breakdowns: Movie Magic Administrative, Scheduling Adobe Premiere, Script Arabic, Staffing Avid, Stories Budgeting, Time Content, Management Clients, Video Delivery, Video Production Documentation, Videography Editing, Workflow Fluent in English Film French Fundraising Hebrew Invoicing Director Magic Marketing Media production Excel Outlook PowerPoint MS Word Negotiations Communicator Camera Photography Presentations Pricing Processes Public relations Public speaking Speaking Read Work History 01/2017 to Current Company Name – City , State As a Partner in a videography and photography production service focused on lifestyle presentations, pitch a range of services to
potential clients. Maintain effective professional relationships with people from diverse backgrounds: meet with industry
representatives and media partners, liaise with clients. Negotiate pricing, responsible for product delivery and invoicing. Create and maintain production schedules and optimize staffing. Manage day-to-day workflow including video and photography
production. Define and ensure guidelines, best practices and processes are followed by the team while providing support and expertise. Obtain necessary licenses and documentation for location shoots. Identify production-related problems and implement appropriate
solutions. MEDIA CONSULTANT , 01/2010 to 07/2015 Company Name – City , State Directed public relations campaigns and developed media plans with the director of a well-known grassroots media production and
distribution organization. Organized fundraising and public speaking tours. Directed and Line Produced feature-length film: coordinated staff on set, created and adhered to shooting timetable. Managed
production staff. Filmed and translated interviews. Collaborated with the executive producers on production decisions, fundraising and
marketing. Set up engagements in the US and Europe and did speaking tour to promote film. 07/2006 to 07/2009 Company Name – City , State Communicated with Newsroom Producers and Video Production Managers to plan and develop content strategies. Consistently met
shooting, editing and production deadlines. Gathered and shared information quickly and calmly under tight schedules and constantly
changing situations. Filmed live events and conducted interviews. Put together news packages. Edited footage and published content online. Operated
camera for single- and multiple-camera productions. Successfully persuaded interviewees to tell personal stories to a regional audience. Education MA : Film &Media Production , 09/2016 New York Film Academy - City , State Work History 01/2017 to Current Company Name – City , State As a Partner in a videography and photography production service focused on lifestyle presentations, pitch a range of services to
potential clients. Maintain effective professional relationships with people from diverse backgrounds: meet with industry
representatives and media partners, liaise with clients. Negotiate pricing, responsible for product delivery and invoicing. Create and maintain production schedules and optimize staffing. Manage day-to-day workflow including video and photography
production. Define and ensure guidelines, best practices and processes are followed by the team while providing support and expertise. Obtain necessary licenses and documentation for location shoots. Identify production-related problems and implement appropriate
solutions. MEDIA CONSULTANT , 01/2010 to 07/2015 Company Name – City , State Directed public relations campaigns and developed media plans with the director of a well-known grassroots media production and
distribution organization. Organized fundraising and public speaking tours. Directed and Line Produced feature-length film: coordinated staff on set, created and adhered to shooting timetable. Managed
production staff. Filmed and translated interviews. Collaborated with the executive producers on production decisions, fundraising and
marketing. Set up engagements in the US and Europe and did speaking tour to promote film. 07/2006 to 07/2009 Company Name – City , State Communicated with Newsroom Producers and Video Production Managers to plan and develop content strategies. Consistently met
shooting, editing and production deadlines. Gathered and shared information quickly and calmly under tight schedules and constantly
changing situations. Filmed live events and conducted interviews. Put together news packages. Edited footage and published content online. Operated
camera for single- and multiple-camera productions. Successfully persuaded interviewees to tell personal stories to a regional audience. Languages Fully fluent in English and Arabic, proficient in
Hebrew and French (read, write and speak) Skills MS Word, Excel, Outlook, PowerPoint, Internet And social media savvy EEditing: Final Cut Seven, Avid, Adobe Premiere PProduction scheduling, budgeting, script review & breakdowns: Movie Magic, Administrative, Adobe Premiere, Arabic, Avid, budgeting, content, clients, delivery, documentation, Editing, fluent in English, film, French, fundraising, Hebrew, invoicing, director, Magic, marketing, media production, Excel, Outlook, PowerPoint, MS Word, negotiations, communicator, camera, photography, presentations, pricing, processes, public relations, public speaking, speaking, read, scheduling, script, staffing, stories, time Management, video, Video Production, videography, workflow Additional Information FILMFESTIVALS
, United Nations Associations Film Festival (UNAFF)
10th
Al-Jazeera International Film Festival
Kuala Lumpur Film Festival
Harlem International Film Festival
Manhattan Film Festival
NYACK Film Festival
The Yonkers Fest Film Festival (YOFI)
SELECTEDAWARDS
Aloha Accolade Award, Honolulu International Film Festival
Humanity Spirit Award, The World's International Film Festival (TWIFF)
Audience Award, Bellingham Human Rights Film Festival
Audience Selection Award, Uno Port Art Films ","
MEDIA CONSULTANT
Professional Summary
FILM &MEDIA |PUBLIC SPEAKING &COMMUNICATIONS |PRODUCTION |EDITING |STAFF MANAGEMENT
SUMMARY OF QUALIFICATIONS
Award-winning multi-media professional with 14+ years of wide-ranging experience in film, television and video production. Self-motivated and
highly reliable; work well both independently and as part of a team. Proven ability to manage multiple projects and deadlines. Tactful and
diplomatic, able to build and develop small and large creative and technical teams. Sophisticated communication skills with strong
troubleshooting capabilities; collaborate well with managers and external partners to effectively develop teams and organize workflows from pre-
to post-production. Seeking an opportunity to leverage my diverse skills and contribute to the success of creative teams.
Skills
MS Word, Excel, Outlook, PowerPoint, Internet
And social media savvy
Editing: Final Cut Seven, Avid, Adobe Premiere
Production scheduling, budgeting, script review & breakdowns:
Movie Magic
Administrative, Scheduling
Adobe Premiere, Script
Arabic, Staffing
Avid, Stories
Budgeting, Time
Content, Management
Clients, Video
Delivery, Video Production
Documentation, Videography
Editing, Workflow
Fluent in English
Film
French
Fundraising
Hebrew
Invoicing
Director
Magic
Marketing
Media production
Excel
Outlook
PowerPoint
MS Word
Negotiations
Communicator
Camera
Photography
Presentations
Pricing
Processes
Public relations
Public speaking
Speaking
Read
Work History
01/2017 to Current Company Name – City , State
As a Partner in a videography and photography production service focused on lifestyle presentations, pitch a range of services to
potential clients.
Maintain effective professional relationships with people from diverse backgrounds: meet with industry
representatives and media partners, liaise with clients.
Negotiate pricing, responsible for product delivery and invoicing.
Create and maintain production schedules and optimize staffing.
Manage day-to-day workflow including video and photography
production.
Define and ensure guidelines, best practices and processes are followed by the team while providing support and expertise.
Obtain necessary licenses and documentation for location shoots.
Identify production-related problems and implement appropriate
solutions.
MEDIA CONSULTANT , 01/2010 to 07/2015 Company Name – City , State
Directed public relations campaigns and developed media plans with the director of a well-known grassroots media production and
distribution organization.
Organized fundraising and public speaking tours.
Directed and Line Produced feature-length film: coordinated staff on set, created and adhered to shooting timetable.
Managed
production staff.
Filmed and translated interviews.
Collaborated with the executive producers on production decisions, fundraising and
marketing.
Set up engagements in the US and Europe and did speaking tour to promote film.
07/2006 to 07/2009 Company Name – City , State
Communicated with Newsroom Producers and Video Production Managers to plan and develop content strategies.
Consistently met
shooting, editing and production deadlines.
Gathered and shared information quickly and calmly under tight schedules and constantly
changing situations.
Filmed live events and conducted interviews.
Put together news packages.
Edited footage and published content online.
Operated
camera for single- and multiple-camera productions.
Successfully persuaded interviewees to tell personal stories to a regional audience.
Education
MA : Film &Media Production , 09/2016 New York Film Academy - City , State
Work History
01/2017 to Current Company Name – City , State
As a Partner in a videography and photography production service focused on lifestyle presentations, pitch a range of services to
potential clients.
Maintain effective professional relationships with people from diverse backgrounds: meet with industry
representatives and media partners, liaise with clients.
Negotiate pricing, responsible for product delivery and invoicing.
Create and maintain production schedules and optimize staffing.
Manage day-to-day workflow including video and photography
production.
Define and ensure guidelines, best practices and processes are followed by the team while providing support and expertise.
Obtain necessary licenses and documentation for location shoots.
Identify production-related problems and implement appropriate
solutions.
MEDIA CONSULTANT , 01/2010 to 07/2015 Company Name – City , State
Directed public relations campaigns and developed media plans with the director of a well-known grassroots media production and
distribution organization.
Organized fundraising and public speaking tours.
Directed and Line Produced feature-length film: coordinated staff on set, created and adhered to shooting timetable.
Managed
production staff.
Filmed and translated interviews.
Collaborated with the executive producers on production decisions, fundraising and
marketing.
Set up engagements in the US and Europe and did speaking tour to promote film.
07/2006 to 07/2009 Company Name – City , State
Communicated with Newsroom Producers and Video Production Managers to plan and develop content strategies.
Consistently met
shooting, editing and production deadlines.
Gathered and shared information quickly and calmly under tight schedules and constantly
changing situations.
Filmed live events and conducted interviews.
Put together news packages.
Edited footage and published content online.
Operated
camera for single- and multiple-camera productions.
Successfully persuaded interviewees to tell personal stories to a regional audience.
Languages
Fully fluent in English and Arabic, proficient in
Hebrew and French (read, write and speak)
Administrative, Adobe Premiere, Arabic, Avid, budgeting, content, clients, delivery, documentation, Editing, fluent in English, film, French, fundraising, Hebrew, invoicing, director, Magic, marketing, media production, Excel, Outlook, PowerPoint, MS Word, negotiations, communicator, camera, photography, presentations, pricing, processes, public relations, public speaking, speaking, read, scheduling, script, staffing, stories, time
Management, video, Video Production, videography, workflow
Additional Information
FILMFESTIVALS
, United Nations Associations Film Festival (UNAFF)
10th
Al-Jazeera International Film Festival
Kuala Lumpur Film Festival
Harlem International Film Festival
Manhattan Film Festival
NYACK Film Festival
The Yonkers Fest Film Festival (YOFI)
SELECTEDAWARDS
Aloha Accolade Award, Honolulu International Film Festival
Humanity Spirit Award, The World's International Film Festival (TWIFF)
Audience Award, Bellingham Human Rights Film Festival
Audience Selection Award, Uno Port Art Films
",CONSULTANT
"knowledge base customer service tool as assigned by management
DATASTAGE ETL DEVELOPER
Summary
I have 6 years of ETL experience and extensive experience in business and system analysis across multiple platforms using the full software development life cycle. I have worked in the role of Data Warehouse Specialist,ETL Datastage developer and Production Support Analyst requiring subject matter expertise when dealing with mainframe sources with COBOL/ASCII File structure ,Distributed sources (RDBMS) and handling business intelligence data with DB2, Netezza, Oracle, SQL Server and Hadoop Hive Data Warehouses .  I have worked on developing and supporting major Banking Credit card conversion and Member Debt solutions project for Unites Services Automobile Association. These projects involved Requirement analysis, Risk assessment and management, Data planning and driving, Process Implementation, Team management, Project tracking, Customer interaction, Release Management, Defect tracking, Deliverable and Warranty support. Over this period, I have established an exemplary record of providing successful system support and delivering business value for mid-level to large business intelligence applications. I have demonstrated excellent leadership skills in handling multiple offshore, nearshore project assignments with multiple resources and have delivered all requirements on time.
Skills
Expertise in IBM Datastage (8.5,9.1 and 11.5 versions) to perform ETL & ELT operations on data
Proficiency in Unix Shell Scripting
Proficiency in writing and debugging  complex SQL
Informatica ETL Support experience (Version 9.1)
Hands on experience on IBM DB2 /Netezza/ SQL Server/Oracle
Data archival into IBM BIGINSIGHTS with HIVE tables
Experience in Control-M Scheduling Tool
Accomplishments
IBM Certified Solution Developer-InfoSphere Datastagev8.5 
IBM Certified Solution Developer-InfoSphere Datastage v9.1 
Certified in Oracle Database 11g: SQL Fundamentals I.
Experience
DATASTAGE ETL DEVELOPER Jan 2016 to Current Company Name － City , State
MEMBER DEBT SOLUTIONS PROJECT
Project
involved the conversion of un-scalable SQL sandbox data into scalable Netezza
Collections data capable of doing large scale analytics. 
Developed Datastage Jobs to load Collections data from multiple sources Aspect,CACS,Strata,FICO,Fidelity and FDR to the respective Dimensions and Fact tables with required business transformations.
Involved in all phases of SDLC, created detailed Analysis-Design documents with source to target mappings.
Developed and maintained accurate project documentation and data model diagrams to provide management with proper understanding of organizational needs.
Prepared technical data flow proposals for enhancements and integration of existing third-party data.Communicated with business users and project management to get business requirements and translate to ETL/ELT specifications.
Provided technical support to both business team and user departments for all projects.
Handled multiple offshore,
nearshore resources during the project and delivered all requirements on time.
‚Äã‚Äã
BIGINSIGHTS DATA ARCHIVAL
As a part of raw data archival I had worked in a project developing a framework to load all raw files into foundation layer. Coding was done on Unix Shell Scripting. All data were loaded into foundation layer with a BIGSQL compatible Hive tables built on top of it.The Hadoop data is read through Hive query language and is being used for discovery purpose.
‚Äã
DATASTAGE 11.5 MIGRATION PROJECT 
 Worked on migrating Datastage jobs from InfoSphere Information Server, Version 9.1 to InfoSphere Information Server, Version 11.5. My primary task was to gather migration requirements, design topology/playbook, test jobs in QA server ver 11.5 and production implementation/support.
DATASTAGE ETL DEVELOPER Feb 2013 to Jan 2016 Company Name － City , State
CREDIT CARD CONVERSION PROJECT
Large project
to integrate the single entity credit cards to dual entity credit cards. This
migration enabled a cross-border portfolio view for all credit card applications
and enabled maintaining same plastic number across history for analytics usage.
Developed Datastage jobs to do ETL transformations with the requirement provided and load respective Dimensions and Fact tables.
Lead Offshore team throughout the project and created detailed and accurate project documentation.
Application SME (subject matter expertise) to the project implementation from offshore.
INFORMATICA TO DATASTAGE ETL CONVERSION
Migrated 180 mappings from Informatica ETL tool to Datastage tool as part of ETL conversion project. Analysed each Informatica workflow/mapping and converted it to Datastage jobs with Industry standards. Performed test case scenario/production implementation and support.
DATAWAREHOUSE MIGRATION TO IBM NETEZZA
Migrated over 100 TB of Data to IBM Netezza platform from multiple DB2/SQL and Oracle warehouses. Involved in Requirement gathering,Table design, ETL Design/testing and implementation.
DATASTAGE SERVER MIGRATION PROJECT
Worked on migrating 1000+ Datastage jobs from InfoSphere Information Server, Version 8.1 to InfoSphere Information Server, Versions 8.5 and 9.1 over the years.
PRODUCTION SUPPORT ANALYST Jan 2012 to Feb 2013 Company Name － City , State
DATA MANAGEMENT RETURN TO SERVICE
The primary objective of the project is to maintain Extract Transform Load (ETL) portfolio of projects at enterprise level.In a production support role, provided quick problem resolution to daily, weekly, and monthly processing cycles executing in Datastage/Informatica. Over this period, I have established an exemplary record of providing successful system support and delivering business value for mid-level to large business intelligence applications.  Also worked on Service Requests developing ETL Datastage jobs for small business requirements.
Education and Training
BACHELOR OF TECHNOLOGY 2011 ANNA UNIVERSITY － City , State , INDIA
BUSINESS INTELLIGENCE TRAINING 2011 TATA CONSULTANCY SERVICES － City , State , INDIA
SEPTEMBER 2011 - DECEMBER 2011 
This course provides an overview that gives business and information technology professionals the confidence to dive right into their business intelligence and data warehousing activities. Hands-On training provided on ETL tools Informatica/Datastage and data warehousing environment for 90 days.
DATASTAGE TRAINING 2012 GREENS TECHNOLOGIES － City , State , INDIA This course is designed to introduce ETL developers to Datastage Development, Data Warehousing and Data Modeling training's with real-world ETL process implementations.
",AUTOMOBILE
27372171," INFORMATION TECHNOLOGY SPECIALIST/SYSTEM ANALYSIS Summary I have over 10 years of professional service in Information Technology Support and Technical Operations in working with the Federal Government and private sectors. I have a broad knowledge and expertise in strategic planning, IT Business Systems, Network Operations, IT Security and System Analysis. My goal is to secure permanent employment within a outstanding organization that offer opportunities for growth and advancement, while implementing a high degree of professionalism, enthusiasm, initiative on a daily basis. Highlights Active Top Security Clearance/SCI Certified Cisco Network Associate Certified CompTIA Security+ Microsoft SharePoint 2010 Train Experience Company Name February 2015 to May 2016 Information Technology Specialist/System Analysis City , State Serve as IT System Analyst; assist with business process improvement efforts, responsible for the physical setup of computer workstations, configuration of Microsoft Outlook 2013, operation, and integration of hardware and software components associated with databases that support the Department of The Army. Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability. Collaborate and work together with Joint Service Provider, Information Technology Agency, DISA and Video Teleconference Team, coordinate and implement superior IT services to Army G-3-5-7staff and customers. Develop document and implement IT asset management program to identify the location and maintain accountability of IT equipment. Serve as Contract Office Representative, effectively manage Verizon service contract, in business systems tools such as Contractor Performance Assessment Reporting System (CPARS) and Wide Area Work Flow (WAWF). Manage IT related issues in through trouble ticketing system known as Remedy. Coordinate with custom care liaison regarding Technical Assessment and Cost Estimate, Life Cycle Replacement. Prepare documentation on complex systems, processes in assigned functional area of responsibility and maintain business continuity plan. Manage copier and printer inventory program Serves as Entitlement Manager for DoD Enterprise Email system, create distribution list, email accounts, restrict and grant permission to both individual and group emails. Responsible for analyzing new information technology equipment and conduct testing of product and services. Responsible for migration of ISDN and VOIP telephone systems of over 1500 users. Ensure corrective actions to restore operational services the Verizon software applications. Provide technical assistance and desktop support on various operating systems and applications. Conduct information assurance and security training and manage network account access requests. Serve as an advisor to the Chief Information Officer on matters relating to security vulnerabilities and threats to G-3-5-7's computer systems. Develop corresponding security countermeasures necessary to protect technical, complex, sensitive and classified information processed on Army computer equipment. Provide technical support and assist in preparing and implementing policy guidance to G-3-5-7 organization. Evaluate adequacy of new or revised information security policy, standards, and procedural guidance and support for the protection of information technology systems. Work closely with program and project activities to develop safeguards for the computers that are connected to Army networks. Review operational and technical security aspects associated with specific sites and facilities to determine vulnerability and threat. Company Name October 2013 to December 2014 Information Technology Specialist/Network Administrator City , State Serve as a system analyst; primary job duty is to monitor servers and load balancers activity through sophisticated software applications such as HP Business Services Manager, HP Network Node Manager, and HP Operation Manager for UNIX. Schedule application stop monitoring through platform on mainframes. Assist both national and international Boeing and AT&T customers when alarms are received from voice over internet protocol telephone, Break/Fix, wireless LAN control (access point) circuit, catalytic switches, routers, servers and flight line managed applications. Preform triage procedures then trouble shoot and escalate service ticket, assign tickets into the appropriate network or global group for further investigation (usually Tier 3 IT help desk or higher support). Operate and utilizes various software applications to include but not limited to: SPARK instant messaging, Same Time Lotus Notes, Microsoft LYNC, and Network Data Viewer (NDV), Remedy ticketing, Riverbed, Names and Address Management System (NAMS), Circuit Design & Configuration (CDC) and Cisco Prime. Daily reports, manage ticketing disposal and conduct shift change brief. Monitor functionality, information assurance, security, and integrity of internet services; troubleshoots and resolves technical problems with the design and delivery of internet services; collects and analyzes internet service usage and performance statistics; evaluates new internet services and technologies; and provides technical advice to internet content providers. Company Name April 2005 to July 2013 Information Technology Specialist City , State Knowledge of data communications, networking equipment such as wide area network, local network routers, switches assist in trouble shooting devices and computers with end users. Coordinates and schedule with ATT internet provider to set up and install voice teleconferences (VTC) through Polygram system, provided IT telephone support, customer service, employ Microsoft Windows 7, and operating systems upgrade. Image hard-drives through use of Ghost Cast server, unlock computers through Dame Ware remote access, and utilize active directory program, reset pins and passwords. Ability to support common applications and access/password management used in the industry, including Microsoft, Active Directory, Resource Access Control Facility (RACF) environments. Knowledge of information systems security policies and assurance. Enterprise server, LAN, e-mail system administration experience and issue help desk trouble tickets. Managed highly classified telecommunication materials. Received and distributed sensitive items to over 100 organizations with no deficiencies. Maintained and tracked incoming/ outgoing security material. Assisted with the standard procedure to ship and package of electronic equipment. Issued special telecommunication encryption keys to civilian companies and military commands. Provide strategic planning and operation support to command group in Germany. Preformed analytical, technical and administrative work planning, daily inventory, diagnose and respond to customer incident reports, site evaluation to ensure clients are incompliance, resolved issues with loading keys into electronic simple key loader, prepare reports, brief clients and higher chain of command and supervised four personals. Implemented and preformed retention control program of military personnel. Providing guidance on administrative and military personnel matters. Installs, maintains, and troubleshoots Signal support equipment and terminal devices. Installs, operates, and maintains designated radio and data distribution systems. Maintains selected electronic devices. Performs Signal support functions, to include providing technical assistance and training for user owned and operated automation and communications equipment. Prepares maintenance and supply requests for unit level Signal support. Operates and performs preventive maintenance checks and services on assigned vehicles. Supervises, installs, maintains and troubleshoots Signal support systems and terminal devices, to include radio, wire, and battlefield automated systems. Provides technical assistance and unit level training for automation, communication, and user owned and operated Signal equipment. Disseminates information services policy Installs, operates and performs preventive maintenance checks and services on power generators. Performed duties as an aviation operations specialist in the primarily job responsibility to schedule and dispatch tactical aircraft missions. Operate one of the largest fleets of aircraft in the world and keep them running safe and efficient. Process local and cross-country flight clearances. Check accuracy of flight plans and coordinate them. Maintain flight logs on incoming/outgoing flights and individual flight records. Alert crash crews of emergencies. Interpret and post weather reports. Company Name March 2004 to April 2006 Data Entry Specialist City , State Served as a medical reviewer and data entry processor of DOT physical examines of various clients into medical system program Occulink, Microsoft excel for tracking of missing information. Performed administrative duties, customer service, maintained files, and medical records. Correspond and coordinated with medical professionals, performed client audit, analyst. physical exams to ensure accuracy of medical history, educated clients on quality assurance, proper data processing, expedition of timely feedback, exams and increase productivity. Process data entry and transmits data to appropriate site. Edits and performs quality assurance and quality control checks during the input of data from source documents. Assists in quality control edits by retrieving reports for the data collectors and Team Chief. Organizes all completed source documents and mail with appropriate attachments to filing site. Makes weekly transaction tapes along with weekly form counts and prepares tapes and forms to be mailed to appropriate site. Plan and schedule installation of new or modified hardware, operating systems, and applications software. Maintain systems configuration and manage installation and integration of systems fixes, updates, and enhancements. Oversee/perform equipment installation or relocation, testing and acceptance processes. Analyze and evaluate work concerned with integrated systems of computer programs and/or computer equipment. Develop and document systems administration standard operating procedures. Education GRANTHAM UNIVERSITY 2017 Master of Science : Information Management Technology City , State SAINT LEO UNIVERSITY 2015 Bachelor of Business Administration : Management City , State SAINT LEO UNIVERSITY 2013 Associate of Arts : Liberal Arts City , State Additional Information Active Top Secret Clearance, Graduate of Signal Systems Support Advance Leader Course in Information Systems and Networking training, Military Good Conduct Awards, Overseas Ribbons, Operation Iraq Freedom Award, Global War on Terrorism Award, and Certificate of Appreciation. Golden Harvest volunteer community services. Recognized as Non-Commission Officer of the Month December 2012 and a candidate for Battalion Non-Commission Officer of the year March 2012. Skills Active Directory, Microsoft Outlook 2013, Windows 7, Windows 10, system security, data automation, Circuit Design application, UNIX client server, interpersonal skills, hardware and software installations, network systems, content encryption, customer relations, desktop support, telecommunications, databases query, electronic filing, forms, Microsoft Windows deployment, software Imaging, contract specialist and acquisition. Supply and property inventory, WAN, LAN, Lotus Notes, mainframes, materials, trouble shooting and ticketing systems, network security,policies, formal presentations, quality assurance, Life Cycle Replacement (LCR), radio communication, geographical statistics, strategic planning, supervisor, Cisco switches and routers, system administration, and technical support. ","
INFORMATION TECHNOLOGY SPECIALIST/SYSTEM ANALYSIS
Summary
I have over 10 years of professional service in Information Technology Support and Technical Operations in working with the Federal Government and private sectors. I have a broad knowledge and expertise in strategic planning, IT Business Systems, Network Operations, IT Security and System Analysis. My goal is to secure permanent employment within a outstanding organization that offer opportunities for growth and advancement, while implementing a high degree of professionalism, enthusiasm, initiative on a daily basis.
Highlights
Active Top Security Clearance/SCI
Certified Cisco Network Associate
Certified CompTIA Security+
Microsoft SharePoint 2010 Train
Experience
Company Name February 2015 to May 2016 Information Technology Specialist/System Analysis City , State
Serve as IT System Analyst; assist with business process improvement efforts, responsible for the physical setup of computer workstations, configuration of Microsoft Outlook 2013, operation, and integration of hardware and software components associated with databases that support the Department of The Army.
Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability.
Collaborate and work together with Joint Service Provider, Information Technology Agency, DISA and Video Teleconference Team, coordinate and implement superior IT services to Army G-3-5-7staff and customers.
Develop document and implement IT asset management program to identify the location and maintain accountability of IT equipment.
Serve as Contract Office Representative, effectively manage Verizon service contract, in business systems tools such as Contractor Performance Assessment Reporting System (CPARS) and Wide Area Work Flow (WAWF).
Manage IT related issues in through trouble ticketing system known as Remedy.
Coordinate with custom care liaison regarding Technical Assessment and Cost Estimate, Life Cycle Replacement.
Prepare documentation on complex systems, processes in assigned functional area of responsibility and maintain business continuity plan.
Manage copier and printer inventory program
Serves as Entitlement Manager for DoD Enterprise Email system, create distribution list, email accounts, restrict and grant permission to both individual and group emails.
Responsible for analyzing new information technology equipment and conduct testing of product and services.
Responsible for migration of ISDN and VOIP telephone systems of over 1500 users. Ensure corrective actions to restore operational services the Verizon software applications.
Provide technical assistance and desktop support on various operating systems and applications.
Conduct information assurance and security training and manage network account access requests.
Serve as an advisor to the Chief Information Officer on matters relating to security vulnerabilities and threats to G-3-5-7's computer systems.
Develop corresponding security countermeasures necessary to protect technical, complex, sensitive and classified information processed on Army computer equipment.
Provide technical support and assist in preparing and implementing policy guidance to G-3-5-7 organization.
Evaluate adequacy of new or revised information security policy, standards, and procedural guidance and support for the protection of information technology systems.
Work closely with program and project activities to develop safeguards for the computers that are connected to Army networks.
Review operational and technical security aspects associated with specific sites and facilities to determine vulnerability and threat.
Company Name October 2013 to December 2014 Information Technology Specialist/Network Administrator City , State
Serve as a system analyst; primary job duty is to monitor servers and load balancers activity through sophisticated software applications such as HP Business Services Manager, HP Network Node Manager, and HP Operation Manager for UNIX.
Schedule application stop monitoring through platform on mainframes.
Assist both national and international Boeing and AT&T customers when alarms are received from voice over internet protocol telephone, Break/Fix, wireless LAN control (access point) circuit, catalytic switches, routers, servers and flight line managed applications.
Preform triage procedures then trouble shoot and escalate service ticket, assign tickets into the appropriate network or global group for further investigation (usually Tier 3 IT help desk or higher support).
Operate and utilizes various software applications to include but not limited to: SPARK instant messaging, Same Time Lotus Notes, Microsoft LYNC, and Network Data Viewer (NDV), Remedy ticketing, Riverbed, Names and Address Management System (NAMS), Circuit Design & Configuration (CDC) and Cisco Prime.
Daily reports, manage ticketing disposal and conduct shift change brief.
Monitor functionality, information assurance, security, and integrity of internet services; troubleshoots and resolves technical problems with the design and delivery of internet services; collects and analyzes internet service usage and performance statistics; evaluates new internet services and technologies; and provides technical advice to internet content providers.
Company Name April 2005 to July 2013 Information Technology Specialist City , State
Knowledge of data communications, networking equipment such as wide area network, local network routers, switches assist in trouble shooting devices and computers with end users.
Coordinates and schedule with ATT internet provider to set up and install voice teleconferences (VTC) through Polygram system, provided IT telephone support, customer service, employ Microsoft Windows 7, and operating systems upgrade.
Image hard-drives through use of Ghost Cast server, unlock computers through Dame Ware remote access, and utilize active directory program, reset pins and passwords.
Ability to support common applications and access/password management used in the industry, including Microsoft, Active Directory, Resource Access Control Facility (RACF) environments.
Knowledge of information systems security policies and assurance.
Enterprise server, LAN, e-mail system administration experience and issue help desk trouble tickets.
Received and distributed sensitive items to over 100 organizations with no deficiencies.
Maintained and tracked incoming/ outgoing security material.
Assisted with the standard procedure to ship and package of electronic equipment.
Issued special telecommunication encryption keys to civilian companies and military commands.
Provide strategic planning and operation support to command group in Germany.
Preformed analytical, technical and administrative work planning, daily inventory, diagnose and respond to customer incident reports, site evaluation to ensure clients are incompliance, resolved issues with loading keys into electronic simple key loader, prepare reports, brief clients and higher chain of command and supervised four personals.
Implemented and preformed retention control program of military personnel.
Providing guidance on administrative and military personnel matters.
Installs, maintains, and troubleshoots Signal support equipment and terminal devices.
Installs, operates, and maintains designated radio and data distribution systems.
Maintains selected electronic devices.
Performs Signal support functions, to include providing technical assistance and training for user owned and operated automation and communications equipment.
Prepares maintenance and supply requests for unit level Signal support.
Operates and performs preventive maintenance checks and services on assigned vehicles.
Supervises, installs, maintains and troubleshoots Signal support systems and terminal devices, to include radio, wire, and battlefield automated systems.
Provides technical assistance and unit level training for automation, communication, and user owned and operated Signal equipment.
Disseminates information services policy Installs, operates and performs preventive maintenance checks and services on power generators.
Performed duties as an aviation operations specialist in the primarily job responsibility to schedule and dispatch tactical aircraft missions.
Operate one of the largest fleets of aircraft in the world and keep them running safe and efficient.
Process local and cross-country flight clearances.
Check accuracy of flight plans and coordinate them.
Maintain flight logs on incoming/outgoing flights and individual flight records.
Alert crash crews of emergencies.
Interpret and post weather reports.
Company Name March 2004 to April 2006 Data Entry Specialist City , State
Served as a medical reviewer and data entry processor of DOT physical examines of various clients into medical system program Occulink, Microsoft excel for tracking of missing information.
Performed administrative duties, customer service, maintained files, and medical records.
Correspond and coordinated with medical professionals, performed client audit, analyst.
physical exams to ensure accuracy of medical history, educated clients on quality assurance, proper data processing, expedition of timely feedback, exams and increase productivity.
Process data entry and transmits data to appropriate site.
Edits and performs quality assurance and quality control checks during the input of data from source documents.
Assists in quality control edits by retrieving reports for the data collectors and Team Chief.
Organizes all completed source documents and mail with appropriate attachments to filing site.
Makes weekly transaction tapes along with weekly form counts and prepares tapes and forms to be mailed to appropriate site.
Plan and schedule installation of new or modified hardware, operating systems, and applications software.
Maintain systems configuration and manage installation and integration of systems fixes, updates, and enhancements.
Oversee/perform equipment installation or relocation, testing and acceptance processes.
Analyze and evaluate work concerned with integrated systems of computer programs and/or computer equipment.
Develop and document systems administration standard operating procedures.
Education
GRANTHAM UNIVERSITY 2017 Master of Science : Information Management Technology City , State
SAINT LEO UNIVERSITY 2015 Bachelor of Business Administration : Management City , State
SAINT LEO UNIVERSITY 2013 Associate of Arts : Liberal Arts City , State
Additional Information
Active Top Secret Clearance, Graduate of Signal Systems Support Advance Leader Course in Information Systems and Networking training, Military Good Conduct Awards, Overseas Ribbons, Operation Iraq Freedom Award, Global War on Terrorism Award, and Certificate of Appreciation. Golden Harvest volunteer community services. Recognized as Non-Commission Officer of the Month December 2012 and a candidate for Battalion Non-Commission Officer of the year March 2012.
Skills
Active Directory, Microsoft Outlook 2013, Windows 7, Windows 10, system security, data automation, Circuit Design application, UNIX client server, interpersonal skills, hardware and software installations, network systems, content encryption, customer relations, desktop support, telecommunications, databases query, electronic filing, forms, Microsoft Windows deployment, software Imaging, contract specialist and acquisition. Supply and property inventory, WAN, LAN, Lotus Notes, mainframes, materials, trouble shooting and ticketing systems, network security,policies, formal presentations, quality assurance, Life Cycle Replacement (LCR), radio communication, geographical statistics, strategic planning, supervisor, Cisco switches and routers, system administration, and technical support.
",INFORMATION-TECHNOLOGY
26459032," EXECUTIVE ASSISTANT/OFFICE MANAGER Summary Continue to manage employees to perform their best, while improving productivity and reducing cost Highlights Word, Excel, Outlook, PowerPoint, Adobe, ProDoc, Quickbooks, E2 System Accomplishments Decreased costs by [Number] % by negotiating pricing with vendors regarding wholesale billing and marketing procedures. Experience Executive Assistant/Office Manager , 01/2014 to Current Company Name Schedule and maintain multiple management calendars Daily communication with management, such as President, VP, CFO, COO and Director Research and schedule international and domestic travel arrangements for all traveling employees Prepare, review, update and distribute company revenue report Review, Approve and Enter Accounts Payable Invoices Follow-Up with ongoing tasks, such as scheduling appointments, ensuring correct information for meetings, telephone conferences and personal appointments Maintain company credit card accounts and consult credit card holders on proper usage Maintain company cellular account and employee usage Input and maintain drawings and specifics for Engineering department Schedule management meetings, prepare agenda and minutes (onsite and offsite meetings) Oversee and manage major projects, such as building expansion in Louisiana Analyze company's Master Service Agreements/Non-Disclosure Agreements and ensure execution is correct Prepare Expense Reports and ensure entries and calculations are correct Travel to Louisiana for major meetings Schedule, prepare and host multiple holiday parties (local and out of town). Certified Fitness Trainer , 01/2012 to Current Company Name Improve monthly revenue by client references and satisfaction reflecting my performance Perform marketing and advertising strategies to reach potential clients Improve clientele by being attentive to clients' needs Initiate and manage appointments/training sessions with clients Punctual and prompt attentiveness throughout entire session Communicate effectively with potential and existing clients Ensure appropriate action/attention is addressed with engagements Gained trust with clients by consistent interactions Coordinate and manage clients' weight-loss statistics to best suit clients' needs. Demo Representative , 01/2012 to 01/2014 Company Name Increased revenue at Expositions and Demonstrations, which resulted in top sales 2 consecutive years Improved productivity sales by developing techniques used by sampling products, which resulted in top sales demo representative in greater north Houston area Communicate with customers in diverse settings Perform multiple sampling techniques, such as live sampling Improve positive feedback by offering in-depth knowledge and details of product Manage, coordinate and arrange travel schedules and appointments Present attractive production to urge potential new customers Produce detailed documentation of impact on each demonstration Build and maintain internal/external relationships Manage and fulfill monthly budget requirements. Legal Assistant/Office Manager , 01/2009 to 01/2014 Company Name Successfully improve monthly invoices by enforcing credit terms and agreements with clients Review, proofread, format and approve monthly invoices and income/expense reports Research, prepare, review and interpret legal documents under strict deadlines Oversee ongoing projects, such as mediations, depositions and meetings Provide exceptional follow-through skills in all tasks Coordinate procedures used for new clients to increase efficiency in court filings, mediations, court dates and conferences Perform communication tasks (verbal and written) to public, private and governmental agencies Manage advertising, marketing, scheduling, and collections Trained and supervised seasonal employees by coaching and enforcing routine-consulting regimes Initiate, maintain and organize physical and electronic client files Oversee main schedule and ensure availability and effectively manage time Provide administrative skills, such as close attention to detail, multi-tasking and analytical skills to ensure effectiveness of company. Education Masters of Education : Counseling , May 2018 University of Houston Counseling Bachelor of Science : Psychology & English , May 2014 University of Houston Psychology & English Associate of Arts : English Language , August 2012 Lone Star College English Language Certified Fitness Trainer : August 2012 International Sports Science Association Certifications AHA First Aid, CPR, AED Training Certification, Oxygen Usage & Safety Awareness Training Certification, Bloodbourne Pathogen OSHA Standard 29 CFR 1910.1030(g)(2)(i) Training Certification, Excel Continuing Education, Power Point Continuing Education, ACT! Database, ProDoc E-Filing Webinar Skills Accounts Payable, ACT!, administrative skills, Adobe, advertising, analytical skills, scheduling appointments, attention to detail, budget, coaching, conferences, consulting, CPR, credit, clientele, client, clients, Database, documentation, Expense Reports, Filing, First Aid, legal documents, Director, marketing, meetings, Excel, Outlook, PowerPoint, Power Point, Word, multi-tasking, Pathogen, Quickbooks, Research, Safety, sales 2, sales, scheduling, statistics, telephone, Trainer, travel arrangements, arrange travel, written ","
EXECUTIVE ASSISTANT/OFFICE MANAGER
Summary
Continue to manage employees to perform their best, while improving productivity and reducing cost
Highlights
Word, Excel, Outlook, PowerPoint, Adobe, ProDoc, Quickbooks, E2 System
Accomplishments
Decreased costs by [Number] % by negotiating pricing with vendors regarding wholesale billing and marketing procedures.
Experience
Executive Assistant/Office Manager , 01/2014 to Current Company Name
Schedule and maintain multiple management calendars Daily communication with management, such as President, VP, CFO, COO and Director Research and schedule international and domestic travel arrangements for all traveling employees Prepare, review, update and distribute company revenue report Review, Approve and Enter Accounts Payable Invoices Follow-Up with ongoing tasks, such as scheduling appointments, ensuring correct information for meetings, telephone conferences and personal appointments Maintain company credit card accounts and consult credit card holders on proper usage Maintain company cellular account and employee usage Input and maintain drawings and specifics for Engineering department Schedule management meetings, prepare agenda and minutes (onsite and offsite meetings) Oversee and manage major projects, such as building expansion in Louisiana Analyze company's Master Service Agreements/Non-Disclosure Agreements and ensure execution is correct Prepare Expense Reports and ensure entries and calculations are correct Travel to Louisiana for major meetings Schedule, prepare and host multiple holiday parties (local and out of town).
Certified Fitness Trainer , 01/2012 to Current Company Name
Improve monthly revenue by client references and satisfaction reflecting my performance Perform marketing and advertising strategies to reach potential clients Improve clientele by being attentive to clients' needs Initiate and manage appointments/training sessions with clients Punctual and prompt attentiveness throughout entire session Communicate effectively with potential and existing clients Ensure appropriate action/attention is addressed with engagements Gained trust with clients by consistent interactions Coordinate and manage clients' weight-loss statistics to best suit clients' needs.
Demo Representative , 01/2012 to 01/2014 Company Name
Increased revenue at Expositions and Demonstrations, which resulted in top sales 2 consecutive years Improved productivity sales by developing techniques used by sampling products, which resulted in top sales demo representative in greater north Houston area Communicate with customers in diverse settings Perform multiple sampling techniques, such as live sampling Improve positive feedback by offering in-depth knowledge and details of product Manage, coordinate and arrange travel schedules and appointments Present attractive production to urge potential new customers Produce detailed documentation of impact on each demonstration Build and maintain internal/external relationships Manage and fulfill monthly budget requirements.
Legal Assistant/Office Manager , 01/2009 to 01/2014 Company Name
Successfully improve monthly invoices by enforcing credit terms and agreements with clients Review, proofread, format and approve monthly invoices and income/expense reports Research, prepare, review and interpret legal documents under strict deadlines Oversee ongoing projects, such as mediations, depositions and meetings Provide exceptional follow-through skills in all tasks Coordinate procedures used for new clients to increase efficiency in court filings, mediations, court dates and conferences Perform communication tasks (verbal and written) to public, private and governmental agencies Manage advertising, marketing, scheduling, and collections Trained and supervised seasonal employees by coaching and enforcing routine-consulting regimes Initiate, maintain and organize physical and electronic client files Oversee main schedule and ensure availability and effectively manage time Provide administrative skills, such as close attention to detail, multi-tasking and analytical skills to ensure effectiveness of company.
Education
Masters of Education : Counseling , May 2018 University of Houston Counseling
Bachelor of Science : Psychology & English , May 2014 University of Houston Psychology & English
Associate of Arts : English Language , August 2012 Lone Star College English Language
Certified Fitness Trainer : August 2012 International Sports Science Association
Certifications
AHA First Aid, CPR, AED Training Certification, Oxygen Usage & Safety Awareness Training Certification, Bloodbourne Pathogen OSHA Standard 29 CFR 1910.1030(g)(2)(i) Training Certification, Excel Continuing Education, Power Point Continuing Education, ACT! Database, ProDoc E-Filing Webinar
Skills
Accounts Payable, ACT!, administrative skills, Adobe, advertising, analytical skills, scheduling appointments, attention to detail, budget, coaching, conferences, consulting, CPR, credit, clientele, client, clients, Database, documentation, Expense Reports, Filing, First Aid, legal documents, Director, marketing, meetings, Excel, Outlook, PowerPoint, Power Point, Word, multi-tasking, Pathogen, Quickbooks, Research, Safety, sales 2, sales, scheduling, statistics, telephone, Trainer, travel arrangements, arrange travel, written
",FITNESS
20423658," SALES REPRESENTATIVE; SALES MANAGEMENT Summary I am submitting this resume to you because I am interested in the job opening that you have on the business side of AT&T. My name is James Sauders and I have worked in retail sales in some form since I was 14 years old and the last six and a half of those years have been spent working for AT&T in retail. I'm a hard working, loyal and energetic manager and top-rated sales associate with more than 8 years of leading dynamic sales teams in fast-paced markets. I'm always early and if doing the job correctly means traveling to meet individual customers based on their time constraints, then working late is what I'll do. I don't quit until the job is done and I know customer service will be my number one priority along with hitting my goals. I know that I would be an excellent fit for this position and a reliable source of success for your team. Thank you for taking the time to review my information. Highlights I have had multiple sales representatives promoted directly from my sales team based on my ability to translate my sales knowledge into positive results for them I have been consistently at the top of any sales team I've ever been on While a manager for a technology company I helped us hit 14 straight months of us being in the top 10 stores in the nation out of over 600. Was given a customer service experience award as a sales rep for being over our customer satisfaction goals with AT&T I've been given multiple awards for my sales results through various companies Was selected as 1 out of only 10 total freshman allowed into student government my first year at the University of Louisville Selected to represent my high school as a member of West KY Teen Leadership Group Intelligent, self-starter, motivated, a ""think outside the box"" problem solver, extremely competent in sales & sales management, positive and self sufficient Was selected as number one business student out of 350 students in my graduating class in high school Was president of both the Student Bank and chapter of FBLA at my high school and a regional FBLA officer Selected Mr. Future Business Leader of America regionally in 2001 Given full academic scholarship to the University of Louisville I was selected for the first year of the Retail Manager Development Program with AT&T, and one of only a handful of managers chosen for it Was invited to attend Nation Young Leaders Conference as a senior in high school Was invited to first ever Global Young Leaders Conference in Australia Selected as 1 of 5 attendees out of over 350 to represent group for Mock United Nations Assembly Experience October 2009 to Current Company Name City , State Sales Representative; Sales Management As a sales representative I was responsible for hitting various sales targets and was ranked number one in my store for the entire, but only year I was a sales rep. Lead in wired sales, feature & accessory sales and customer service scores Won an award for being over goal for customer service scores for the year. Within three months of being hired I was asked to assist in training new sales reps. May 2007 to March 2008 Company Name City , State Airman/Cryptologic Linguist As an Airman I was selected out of 52 squad mates to run time scheduling/management/instruction over our entry control procedures Was selected as Dorm Leader for my flight Was picked to handle sensitive data transfers/processing information out of over 500 Airman Was trained in foreign linguistics in both Arabic and Russian before being honorably/medically discharged June 2004 to May 2007 Company Name City , State Technology Sales Rep/Technology Sales Lead/Technology Sales Manager As an employee of Circuit City I worked my way up from entry level sales rep to tech sales lead and then tech sales management Consistently leader in both hitting sales targets, hitting customer service based results and extended warranty sales Responsibilities included leading knowledge of our products, building value with customers to uncover their needs and sell to our products and services, signing them up for extended warranties as well as installation services, continuing to do these things as tech lead and then tech manager as well as driving my reps to hit those same goals Assisted in hitting over 14 months straight of being in top ten of company for customer service results Awarded sales associate of the month over 6 times in the same year, then selected as over sales leader/team player for the year Education 2005 University of Louisville City , State , United States Bachelor of Science : Double Major in Political Science/History Attended the University of Louisville on full academic scholarship Currently enrolled towards a degree in Organizational Leadership & Learning, with a specialty in leading/training Plan on moving to MBA/HR Degree after graduation Military Experience May 2007 to March 2008 Company Name City , State Airman; United States Air Force Used time in service to develop leadership & organizational skills Developed a habit of exceeding/leading in a position by always learning about the skills/responsibilities of the person above me and the person below me in order to keep continuity/consistency in results/duties should we lose a team member Led & trained other members/airmen in multiple areas Was tested and selected for proficiency in foreign languages ","
SALES REPRESENTATIVE; SALES MANAGEMENT
Summary
I am submitting this resume to you because I am interested in the job opening that you have on the business side of AT&T. My name is James Sauders and I have worked in retail sales in some form since I was 14 years old and the last six and a half of those years have been spent working for AT&T in retail. I'm a hard working, loyal and energetic manager and top-rated sales associate with more than 8 years of leading dynamic sales teams in fast-paced markets. I'm always early and if doing the job correctly means traveling to meet individual customers based on their time constraints, then working late is what I'll do. I don't quit until the job is done and I know customer service will be my number one priority along with hitting my goals. I know that I would be an excellent fit for this position and a reliable source of success for your team. Thank you for taking the time to review my information.
Highlights
I have had multiple sales representatives promoted directly from my sales team based on my ability to translate my sales knowledge into positive results for them
I have been consistently at the top of any sales team I've ever been on
While a manager for a technology company I helped us hit 14 straight months of us being in the top 10 stores in the nation out of over 600.
Was given a customer service experience award as a sales rep for being over our customer satisfaction goals with AT&T
I've been given multiple awards for my sales results through various companies
Was selected as 1 out of only 10 total freshman allowed into student government my first year at the University of Louisville
Selected to represent my high school as a member of West KY Teen Leadership Group
Intelligent, self-starter, motivated, a ""think outside the box"" problem solver, extremely competent in sales & sales management, positive and self sufficient
Was selected as number one business student out of 350 students in my graduating class in high school
Was president of both the Student Bank and chapter of FBLA at my high school and a regional FBLA officer
Selected Mr. Future Business Leader of America regionally in 2001
Given full academic scholarship to the University of Louisville
I was selected for the first year of the Retail Manager Development Program with AT&T, and one of only a handful of managers chosen for it
Was invited to attend Nation Young Leaders Conference as a senior in high school
Was invited to first ever Global Young Leaders Conference in Australia
Selected as 1 of 5 attendees out of over 350 to represent group for Mock United Nations Assembly
Experience
October 2009
to
Current
Company Name City , State Sales Representative; Sales Management
As a sales representative I was responsible for hitting various sales targets and was ranked number one in my store for the entire, but only year I was a sales rep.
Lead in wired sales, feature & accessory sales and customer service scores
Won an award for being over goal for customer service scores for the year.
Within three months of being hired I was asked to assist in training new sales reps.
May 2007
to
March 2008
Company Name City , State Airman/Cryptologic Linguist
As an Airman I was selected out of 52 squad mates to run time scheduling/management/instruction over our entry control procedures
Was selected as Dorm Leader for my flight
Was picked to handle sensitive data transfers/processing information out of over 500 Airman
Was trained in foreign linguistics in both Arabic and Russian before being honorably/medically discharged
June 2004
to
May 2007
Company Name City , State Technology Sales Rep/Technology Sales Lead/Technology Sales Manager
As an employee of Circuit City I worked my way up from entry level sales rep to tech sales lead and then tech sales management
Consistently leader in both hitting sales targets, hitting customer service based results and extended warranty sales
Responsibilities included leading knowledge of our products, building value with customers to uncover their needs and sell to our products and services, signing them up for extended warranties as well as installation services, continuing to do these things as tech lead and then tech manager as well as driving my reps to hit those same goals
Assisted in hitting over 14 months straight of being in top ten of company for customer service results
Awarded sales associate of the month over 6 times in the same year, then selected as over sales leader/team player for the year
Education
2005
University of Louisville City , State , United States Bachelor of Science : Double Major in Political Science/History
Attended the University of Louisville on full academic scholarship
Currently enrolled towards a degree in Organizational Leadership & Learning, with a specialty in leading/training
Plan on moving to MBA/HR Degree after graduation
Military Experience
May 2007
to
March 2008
Company Name City , State Airman; United States Air Force
Used time in service to develop leadership & organizational skills
Developed a habit of exceeding/leading in a position by always learning about the skills/responsibilities of the person above me and the person below me in order to keep continuity/consistency in results/duties should we lose a team member
Led & trained other members/airmen in multiple areas
Was tested and selected for proficiency in foreign languages
",SALES
23939133," TEACHER Summary Child care professional with background as a Family Support Specialist and a Teacher looking to join a growing and service-driven organization. Highlights Detail oriented Skilled multi-tasker Deadline- driven Fast Learner Culturally sensitive Effective communicator Accomplishments Received a Certificate of Appreciation for dedication of service and outstanding performance in August 2004. Received a Certificate of Completion at Los Angeles Southwest College. Experience Teacher 08/2014 to Current Company Name City , State Provide children ages 3 to 5 years old with a learning environment and experiences which help them develop socially, physically, and emotionally in a manner appropriate to their age and stage of development. Promote family engagement in the child's education and well being. Provide training and guidance for parent and other classroom volunteers. Make a minimum of two home visits with each child's family and hold a minimum of two parent conferences each year. Assist parents to organize and implement parent activities; encourage, facilitate, and support parental involvement in all aspects of the Head Start Program Assist with transition to kindergarten or other child care or school placement. Prepare and maintain accurate records, including child observation, individualization, lesson plans, attendance, lunch count, parent participation, in-kind contributions, and others as directed, using proper spelling and accurate calculations. Attend parent conferences, home visits, center meetings, case reviews, IEP/IFSP meetings, staff meetings, parent meetings, in-service and pre-service meetings, and other meetings as directed. Carry out authorized emergency and safety procedures and administer first aid. Comply with State of California Health and Welfare Codes including Title 22; Head Start Performance Standards; Children's Institute policies and procedures, and other applicable state and federal regulations. Home Visitor 09/2008 to 06/2014 Company Name City , State Identified, recruited and enrolled families for participation in the HS Program. Worked with a caseload of ten (10) to twelve (12) families by going to the family home every week for at least ninety (90) minutes per family per week. Consulted with families and staff in identifying a family's or child's challenges/needs; explores solutions; Worked with parents to develop weekly home visits and weekly activity plans based on each child's assessment and identified family needs; Planned, participated and implemented socializations twice a month. Worked with parents to establish a Family Partnership Agreement and assists them in attaining established goals. Fostered the view and practice in parents that they are their child's first teacher and reinforced this concept with practical suggestions, Acted as a liaison and advocate between community resources and HS families; Helped families as necessary to arrange and keep medical and dental appointments as required by HS; Performed other duties as assigned. Youth Counselor/ Family Support Specialist 06/2004 to 09/2008 Company Name City , State Recruit and enroll families into the program. Developed and maintained meaningful, productive relationships with providers and families. Secure informed consent for family participation in program evaluation. Conduct periodic home visits to assess family resources and needs. Refer and link children and parents to needed services. Maintain enrollment throughout the program year through various recruitment strategies. Work in collaboration with other program staff and specialists to monitor, track, and coordinate services for children and families. Assist parents with understanding and implementing the Family Partnership Agreement in order to encourage and promote their overall development, including achievement of self-sufficiency, as well as positive developmental outcomes for their children. Collaborate with staff to facilitate children's transitions. Assist with outreach to families and recruitment of infants and children with disabilities into the program. Collaborate with Mental Health Specialist (MHS) or refer to specific resource agencies to ensure the health and nutrition needs of infants, children, and families are addressed. Participating with Early Education Expert to lead teams of education, family support, and other support staff (i.e., mental health, disabilities) to plan and implement targeted and intensive interventions for children displaying challenging behaviors Communicate with education and care staff regarding infant/child's progress in the classroom. In collaboration with the classroom teacher, implement protocols to follow up on. Program worker 06/2002 to 09/2004 Company Name State Assist the program director in supervising and instructing youths at the program. Ensure that health information are up to date. Maintain proper control in a suitable and safe environment in assigned areas. Participates in staff development and trainings. Maintain records and document services in a timely manner. Enter service data into management information system. Participate in the local and statewide evaluation, and ensure compliance with the state policies. Attend family support team meetings, staff meetings, staff trainings, collaborations, and planning meetings. Prepare periodic progress reports (weekly, monthly as required. Education Child Development Site Supervisor's Permit. : Child Development 2012 South West College City , State , United States Of America Bachelor of Arts : English Language 1999 University of Jos City , State , Nigeria Skills Child care, Family servicing, conferences, first aid, instructing, lesson plans, directing, meetings, Mental Health, management information system, policies, program evaluation, progress, protocols, Maintain records, recruitment, safety, staff development, supervising, teaching and Computing. ","
TEACHER
Summary
Child care professional with background as a Family Support Specialist and a Teacher looking to join a growing and service-driven organization.
Highlights
Detail oriented
Skilled multi-tasker
Deadline- driven
Fast Learner
Culturally sensitive
Effective communicator
Accomplishments
Received a Certificate of Appreciation for dedication of service and outstanding performance in August 2004.
Received a Certificate of Completion at Los Angeles Southwest College.
Experience
Teacher 08/2014 to Current Company Name City , State
Provide children ages 3 to 5 years old with a learning environment and experiences which help them develop socially, physically, and emotionally in a manner appropriate to their age and stage of development.
Promote family engagement in the child's education and well being.
Provide training and guidance for parent and other classroom volunteers.
Make a minimum of two home visits with each child's family and hold a minimum of two parent conferences each year.
Assist parents to organize and implement parent activities; encourage, facilitate, and support parental involvement in all aspects of the Head Start Program Assist with transition to kindergarten or other child care or school placement.
Prepare and maintain accurate records, including child observation, individualization, lesson plans, attendance, lunch count, parent participation, in-kind contributions, and others as directed, using proper spelling and accurate calculations.
Attend parent conferences, home visits, center meetings, case reviews, IEP/IFSP meetings, staff meetings, parent meetings, in-service and pre-service meetings, and other meetings as directed.
Carry out authorized emergency and safety procedures and administer first aid.
Comply with State of California Health and Welfare Codes including Title 22; Head Start Performance Standards; Children's Institute policies and procedures, and other applicable state and federal regulations.
Home Visitor 09/2008 to 06/2014 Company Name City , State
Identified, recruited and enrolled families for participation in the HS Program.
Worked with a caseload of ten (10) to twelve (12) families by going to the family home every week for at least ninety (90) minutes per family per week.
Consulted with families and staff in identifying a family's or child's challenges/needs; explores solutions; Worked with parents to develop weekly home visits and weekly activity plans based on each child's assessment and identified family needs; Planned, participated and implemented socializations twice a month.
Worked with parents to establish a Family Partnership Agreement and assists them in attaining established goals.
Fostered the view and practice in parents that they are their child's first teacher and reinforced this concept with practical suggestions, Acted as a liaison and advocate between community resources and HS families; Helped families as necessary to arrange and keep medical and dental appointments as required by HS; Performed other duties as assigned.
Youth Counselor/ Family Support Specialist 06/2004 to 09/2008 Company Name City , State
Recruit and enroll families into the program.
Developed and maintained meaningful, productive relationships with providers and families.
Secure informed consent for family participation in program evaluation.
Conduct periodic home visits to assess family resources and needs.
Refer and link children and parents to needed services.
Maintain enrollment throughout the program year through various recruitment strategies.
Work in collaboration with other program staff and specialists to monitor, track, and coordinate services for children and families.
Assist parents with understanding and implementing the Family Partnership Agreement in order to encourage and promote their overall development, including achievement of self-sufficiency, as well as positive developmental outcomes for their children.
Collaborate with staff to facilitate children's transitions.
Assist with outreach to families and recruitment of infants and children with disabilities into the program.
Collaborate with Mental Health Specialist (MHS) or refer to specific resource agencies to ensure the health and nutrition needs of infants, children, and families are addressed.
Participating with Early Education Expert to lead teams of education, family support, and other support staff (i.e., mental health, disabilities) to plan and implement targeted and intensive interventions for children displaying challenging behaviors Communicate with education and care staff regarding infant/child's progress in the classroom.
In collaboration with the classroom teacher, implement protocols to follow up on.
Program worker 06/2002 to 09/2004 Company Name State
Assist the program director in supervising and instructing youths at the program.
Ensure that health information are up to date.
Maintain proper control in a suitable and safe environment in assigned areas.
Participates in staff development and trainings.
Maintain records and document services in a timely manner.
Enter service data into management information system.
Participate in the local and statewide evaluation, and ensure compliance with the state policies.
Attend family support team meetings, staff meetings, staff trainings, collaborations, and planning meetings.
Prepare periodic progress reports (weekly, monthly as required.
Education
Child Development Site Supervisor's Permit. : Child Development 2012 South West College City , State , United States Of America
Bachelor of Arts : English Language 1999 University of Jos City , State , Nigeria
Skills
Child care, Family servicing, conferences, first aid, instructing, lesson plans, directing, meetings, Mental Health, management information system, policies, program evaluation, progress, protocols, Maintain records, recruitment, safety, staff development, supervising, teaching and Computing.
",TEACHER
10641230," IT MANAGEMENT Career Overview Detail-oriented professional with extensive Information Technology experience in hardware and software troubleshooting/management. With additional experience in networking, task automation, server technologies, digital graphic design, client + server side programming technologies and popular industry software packages including Microsoft Office and Adobe Creative Suite. Qualifications Education and certificates Troubleshooting q CompTIA A+ certified (2012) q Advanced troubleshooting q CompTIA Net+ certification class q Virus and spyware removal q MCSA certification class q Computer diagnostics and repair q Web Development I + II class q Gaming console repair and q Digital media manipulation class modification q Java programming class q Mobile device repair q Hardware support and Programming and Web troubleshooting q HTML - HTML5 q Optimizing and performance tuning q XML q Audio and video technologies q CSS - CSS3 q Medical technology installation and q JavaScript troubleshooting q Command Line q Java Management q ActionScript q Hardware and software upgrade q PHP planning q Database servers q Documentation q Android mobile application q Organization development q Multi-project priority management q Content Management Systems (CMS) Operating Systems q Website enhancement q Windows 95 - 8 q Storyboarding q Windows Server 2003 - 8 q Search Engine Optimization (SEO) q Windows Phone 7.0 - 8.0 q Social Media and marketing q Multiple Linux Distributions q Ubuntu 10.04 LTS - 12.10 Networking q Android 1.0 - 4.0.4 q Cloud computing q Mac OS X v10.0 - v10.8 q Server management q IOS 1.0 - 6.1 q Active directory q Remote connection technologies Programs q Proficiency in numerous protocols q Microsoft Office 2010 including TCP/IP q Small business management q Information security software (client and server) q Wireless technologies q Adobe Creative Suite 5 q Telephony technologies q Wiring and Network engineering Graphics and Media q Photo enhancing Electronics q Brochure and newsletter formatting q Electronic circuits and components q Audio and video editing q Circuit diagrams and Prototyping q Logo and business card q Logic, electronic and computational algorithms q Electromagnetisms and waves q Quantum particle mechanics q As well as many miscellaneous IT q Energy and electrical alternatives skills. (Solar) Accomplishments Rebuilt a client's website from the ground up and increased monthly hits from 3422 to 40884 in a matter of a few months. Designed, priced, built, and installed a complete information system upgrade for a client; including networking devices, wiring, client computers, server and software. Diagrammed, prototyped, and assembled a portable USB phone charger outputting optimal voltage and amperage, with circuits and components small enough to all fit in an Altoids tin. It allows next to unlimited portable phone charging due to the device itself being recharged by a small solar panel on the top. Automated and streamlined daily office tasks for client using Batch Scripting. Troubleshot medical technology including X-ray machines and medical industry client and server software (Eaglesoft). Information Technology project management experience. Programmed a cloud storage website allowing a client access to a shared home network drive from any browser, anywhere. It includes security login, uploading and downloading. Work Experience IT management March 2012 to November 2012 Company Name － City , State In charge of planning, budgeting, and executing all IT projects.In addition to office troubleshooting, building/managing the company website and designing/updating the business's electronic newsletter. Information Technology Consultant July 2011 to February 2012 Company Name － State Contracted IT consulting work from client computer repair to network expansion. May 2011 to July 2011 Company Name － City , State In charge of company website management, social media administration, as well as assisting in administrative tasks. Education and Training Associate of Science : Information Technology , 2014 Lyons Township － City , State , United States Information Technology High School Diploma General Education Coursework in computer science all 4 years GPA: Diamond Achievement Academic award * Honor Roll Diamond Achievement Academic award * Honor Roll Skills A+ certified, ActionScript, Active directory, administrative, Adobe Creative Suite 5, Photo, Audio, Brochure, budgeting, business management, client and server, CMS, Hardware, computer repair, consulting, Content Management, CSS, CSS3, client, Database, designing, Documentation, Electronics, XML, Graphics, Hardware support, HTML, HTML5, PHP, Information security, Java, Java programming, JavaScript, Linux, Logic, Logo, Mac OS, managing, marketing, Medical technology, Microsoft Office, office, Windows, Windows 95, Network engineering, network, Networking, newsletter, Operating Systems, Organization development, Programming, protocols, Prototyping, Search Engine Optimization, servers, Storyboarding, TCP/IP, Telephony, Phone 7.0, Troubleshooting, upgrade, video, video editing, Web Development I, Website, website management, Windows Server, Wiring ","
IT MANAGEMENT
Career Overview
Detail-oriented professional with extensive Information Technology experience in hardware and software troubleshooting/management. With additional experience in networking, task automation, server technologies, digital graphic design, client + server side programming technologies and popular industry software packages including Microsoft Office and Adobe Creative Suite.
Qualifications
Education and certificates Troubleshooting q CompTIA A+ certified (2012) q Advanced troubleshooting q CompTIA Net+ certification class q Virus and spyware removal q MCSA certification class q Computer diagnostics and repair q Web Development I + II class q Gaming console repair and q Digital media manipulation class modification q Java programming class q Mobile device repair q Hardware support and Programming and Web troubleshooting q HTML - HTML5 q Optimizing and performance tuning q XML q Audio and video technologies q CSS - CSS3 q Medical technology installation and q JavaScript troubleshooting q Command Line q Java Management q ActionScript q Hardware and software upgrade q PHP planning q Database servers q Documentation q Android mobile application q Organization development q Multi-project priority management q Content Management Systems (CMS) Operating Systems q Website enhancement q Windows 95 - 8 q Storyboarding q Windows Server 2003 - 8 q Search Engine Optimization (SEO) q Windows Phone 7.0 - 8.0 q Social Media and marketing q Multiple Linux Distributions q Ubuntu 10.04 LTS - 12.10 Networking q Android 1.0 - 4.0.4 q Cloud computing q Mac OS X v10.0 - v10.8 q Server management q IOS 1.0 - 6.1 q Active directory q Remote connection technologies Programs q Proficiency in numerous protocols q Microsoft Office 2010 including TCP/IP q Small business management q Information security software (client and server) q Wireless technologies q Adobe Creative Suite 5 q Telephony technologies q Wiring and Network engineering Graphics and Media q Photo enhancing Electronics q Brochure and newsletter formatting q Electronic circuits and components q Audio and video editing q Circuit diagrams and Prototyping q Logo and business card q Logic, electronic and computational algorithms q Electromagnetisms and waves q Quantum particle mechanics q As well as many miscellaneous IT q Energy and electrical alternatives skills. (Solar)
Accomplishments
Rebuilt a client's website from the ground up and increased monthly hits from 3422 to 40884 in a matter of a few months.
Designed, priced, built, and installed a complete information system upgrade for a client; including networking devices, wiring, client computers, server and software.
Diagrammed, prototyped, and assembled a portable USB phone charger outputting optimal voltage and amperage, with circuits and components small enough to all fit in an Altoids tin.
It allows next to unlimited portable phone charging due to the device itself being recharged by a small solar panel on the top.
Automated and streamlined daily office tasks for client using Batch Scripting.
Troubleshot medical technology including X-ray machines and medical industry client and server software (Eaglesoft).
Information Technology project management experience.
Programmed a cloud storage website allowing a client access to a shared home network drive from any browser, anywhere.
It includes security login, uploading and downloading.
Work Experience
IT management March 2012 to November 2012 Company Name － City , State
In charge of planning, budgeting, and executing all IT projects.In addition to office troubleshooting, building/managing the company website and designing/updating the business's electronic newsletter.
Information Technology Consultant July 2011 to February 2012 Company Name － State
Contracted IT consulting work from client computer repair to network expansion.
May 2011 to July 2011 Company Name － City , State
In charge of company website management, social media administration, as well as assisting in administrative tasks.
Education and Training
Associate of Science : Information Technology , 2014 Lyons Township － City , State , United States Information Technology
High School Diploma General Education
Coursework in computer science all 4 years GPA: Diamond Achievement Academic award * Honor Roll Diamond Achievement Academic award * Honor Roll
Skills
A+ certified, ActionScript, Active directory, administrative, Adobe Creative Suite 5, Photo, Audio, Brochure, budgeting, business management, client and server, CMS, Hardware, computer repair, consulting, Content Management, CSS, CSS3, client, Database, designing, Documentation, Electronics, XML, Graphics, Hardware support, HTML, HTML5, PHP, Information security, Java, Java programming, JavaScript, Linux, Logic, Logo, Mac OS, managing, marketing, Medical technology, Microsoft Office, office, Windows, Windows 95, Network engineering, network, Networking, newsletter, Operating Systems, Organization development, Programming, protocols, Prototyping, Search Engine Optimization, servers, Storyboarding, TCP/IP, Telephony, Phone 7.0, Troubleshooting, upgrade, video, video editing, Web Development I, Website, website management, Windows Server, Wiring
",INFORMATION-TECHNOLOGY
29147100," MULTIMEDIA DESIGNER AND GRAPHIC DESIGNER Portfolio www.Artisterymedia.wix.com/creativeflow Summary A hardworking, focused and determined artist looking to obtain a full-time position as a Graphic Designer. Technical Skills Adobe Photoshop Adobe After Effects  Adobe Illustrator Adobe InDesign Adobe Premiere Adobe Dream Weaver Sketchbook Pro Intermediate Html Coding Microsoft Word Windows  Troubleshooting Calculator, printer, fax machine, etc Microsoft Word Microsoft PowerPoint Accomplishments 2014 Civic Engagement Cover Design Winner Graphic Design Experience Multimedia Designer and Graphic Designer Sep 2015 to May 2016 Company Name － City , State  Worked on branding and logo design for the office as well as inside designing of templates for the office's online services. Consulted with clients on poster designs for their conferences and presentations to their leadership Boards. Graphic Designer/ Promoter Jun 2014 to Current Company Name － City , State Helped the management team with future events and promotional tactics along with  designing promotional materials  and designed flyer's. FreeLance Graphic Designer Jul 2013 to Current Company Name － City , State Created graphics for pamphlets, banners, screen graphics and web graphics for  the church. Helped with film design and created after effects bumps for message series. Free Lance Digital/Graphic Designer Aug 2009 to Current Company Name － City , State Freelance designed for networked Clients upon request. Education Bachelor's of Fine Arts (B.F.A) , Digital Art & Design 2016 Towson University － City , State , United States Digital Art & Design Community College of Baltimore County － City , State , United States ","
MULTIMEDIA DESIGNER AND GRAPHIC DESIGNER
Portfolio
www.Artisterymedia.wix.com/creativeflow
Summary
A hardworking, focused and determined artist looking to obtain a full-time position as a Graphic Designer.
Technical Skills
Adobe Photoshop
Adobe After Effects 
Adobe Illustrator
Adobe InDesign
Adobe Premiere
Adobe Dream Weaver
Sketchbook Pro
Intermediate Html Coding
Microsoft Word
Windows
 Troubleshooting
Calculator, printer, fax machine, etc
Microsoft Word
Microsoft PowerPoint
Accomplishments
2014 Civic Engagement Cover Design Winner
Graphic Design Experience
Multimedia Designer and Graphic Designer Sep 2015 to May 2016 Company Name － City , State
 Worked on branding and logo design for the office as well as inside designing of templates for the office's online services.
Consulted with clients on poster designs for their conferences and presentations to their leadership Boards.
Graphic Designer/ Promoter Jun 2014 to Current Company Name － City , State
Helped the management team with future events and promotional tactics along with  designing promotional materials  and designed flyer's.
FreeLance Graphic Designer Jul 2013 to Current Company Name － City , State
Created graphics for pamphlets, banners, screen graphics and web graphics for  the church.
Helped with film design and created after effects bumps for message series.
Free Lance Digital/Graphic Designer Aug 2009 to Current Company Name － City , State
Freelance designed for networked Clients upon request.
Education
Bachelor's of Fine Arts (B.F.A) , Digital Art & Design 2016 Towson University － City , State , United States
Digital Art & Design Community College of Baltimore County － City , State , United States
",DESIGNER
21122155," CLINICAL STUDY COORDINATOR II Professional Background Clinical professional with the proven ability to work with diverse clients and staff. Recognized for capacity to learn and willingness to take on new challenges and responsibilities. Interested in advancing myself personally and professionally in the Clinical Research field. Skill Highlights Microsoft Office applications Proficiency in multiple CTMS, eCRF, EDC, IWRS/IXRS platforms Professional Experience Clinical Study Coordinator II October 2015 to Current Company Name － City , State Coordinate clinical trials for the Surgical Research department with a primary focus in Cardiovascular and Vascular device related studies. Communicate closely with surgical staff, pharmaceutical companies, surgical device manufacturers and contract research organizations.  Author informed patient consent forms for clinical trials, in accordance with Internal Review Board (IRB) and trial sponsor standards. Monitor studies to ensure continued compliance with federal and IRB regulations. Author IRB clinical trial submission, planned changed, continuation and end of study forms.  Collect data from patient medical records, examinations and procedures, prepare and complete sponsor's clinical report forms. Monitor and document for AE and SAE occurence for submission to appropriate entities.  Responsible for device and drug accountability for each study. Communicate closely with hospital pharmaceutical service and ensure adherence to all pharmacy ans sponsor protocols.  Introduced department to more efficient and improved patient payment process. Created department wide documents to improve trial efficiency including AE and SAE monitoring source documents, proof of patient payment forms, temperature monitoring logs for drug/device storage. Assisted and trained fellow staff with use of Epic EHR/EMR systems.  Clinical Research Coordinator I November 2014 to October 2015 Company Name － City , State Coordinated pharmaceutical Phase II, III, and IV clinical trials across multiple therapeutic areas, collaborating closely with physicians and staff, representatives from pharmaceutical companies, contract research organizations and academic institutions. Developed materials and tools necessary to appropriately carry out study procedures including source document development, study timelines and study related procedure strategies and execution plans.  Interviewed and recruited patients for studies following protocols established jointly by study staff and project sponsors. Ensured all materials for each clinical trial protocol are available for subject enrollment and properly maintained. Maintained extensive patient contact, via telephone and written correspondence. Monitored patients to track follow-up visits, record AE and SAE's and patient outcomes. Performeded specimen collection, processing and shipment of biological specimens. Experience in multiple therapeutic areas including: Asthma, COPD, Women's Health, Hyperlipidemia, Gastrointestinal, Gout, Diabetes, Immunology and Vaccine trial studies. Exercise Specialist July 2013 to October 2014 Company Name － City , State Supervised exercise sessions for phase II and III cardiac rehabilitation patients, including monitoring of cardiac telemetry unit, response to exercise, patient safety. Conducted patient orientations, prescribe cardiovascular and strength training exercise tailored to individual needs of patient.  Provided and developed educational services and materials. Oversaw student internship program, develop educational materials, assess student learning. Performed clerical duties including billing, insurance verification and patient registration. Cardiovascular Medical Technician July 2013 to March 2014 Company Name － City , State Conducted noninvasive cardiovascular testing procedures including; exercise and pharmacologic stress echos, exercise and pharmacologic nuclear stress tests and tilt table testing. Prepared patients for 24-hour holter and 30-day event monitor services, conducted inpatient and outpatient ECGs. Exercise Specialist May 2013 to October 2013 Company Name － City , State Consulted patients on exercise and health promoting behavior. Designed customized training programs that addressed health problems, risk factor modification, specific injuries/physical limitations, and fitness goals. Performed and analyzed DEXA body composition scans. Fitness Specialist January 2013 to May 2013 Company Name － City , State Taught group exercise classes to senior independent, assisted, and Alzheimer/dementia residents to promote functional, aerobic, strength and flexibility benefits. Provided individualized exercise instruction as requested by residents based on goals and needs. Monitored wellness center and promoted and participated in resident activity department events. Fitness Specialist December 2012 to August 2013 Company Name － City , State Measured clients' fitness by completing comprehensive fitness evaluations and acquiring physician clearances based on risk stratification when needed. Designed customized client programs to meet individual fitness needs. Served as a point of reference for fitness expertise within the facility. Clinical Exercise Physiologist Intern July 2012 to January 2013 Company Name － City , State Clinical Exercise Physiologist Intern September 2010 to November 2010 Company Name － City , State Group Exercise Class Coordinator/Instructor April 2010 to June 2011 Company Name － City , State In charge of overall efficiency of class procedures including: instructor replacement and training, class scheduling and cancellation, emergency procedures, and documentation and organization of paperwork and class supplies. Led exercise to groups of 40 or more participants aged 50 years and older; Educated participants on proper exercise form health benefits; Endorsed local community health promotion programs. Education and Training Master of Science : Clinical Exercise Physiology , June 2012 Ohio University － City , State Clinical Exercise Physiology Graduate Recruitment Scholarship Recipient Student Exercise Physiologist for O'Bleness Memorial Hospital Heartworks Cardiac Rehab Student Fitness Specialist for Ohio University WellWorks Fitness Center WellWorks Risk Reduction Program Health Coach/Personal Trainer Bachelor of Science : Kinesiology , May 2011 Michigan State University － City , State Specializations in Health Promotion and Bioethics and Humanities Member of Phi Epsilon Kappa, Academic Fraternity of Kinesiology Students Student Teaching Assistant for Cadaver Anatomy Lab 2011-2012 Certifications BLS for the Healthcare Provider Completion of Phlebotomy Skills for the Healthcare Professional Course CITI GCP Certified IATA Certified Skills Academic, administrative support, agency, back-up, benefits, billing, Cancer, clerical, clinical research, Coach, Oral, community health, client, clients, data collection, Diabetes, documentation, educational materials, functional, GCP, HR, Immunology, instruction, instructor, insurance, managing, Market, materials, Microsoft Office applications, Page, patient safety, Phlebotomy, Physiologist, prescribe, processes, promotion, protocols, Recruitment, rehabilitation, Safety, scheduling, specimen collection, Surgery, telemetry, Therapy, Trainer, training programs, Vaccine, composition ","
CLINICAL STUDY COORDINATOR II
Professional Background
Clinical professional with the proven ability to work with diverse clients and staff. Recognized for capacity to learn and willingness to take on new challenges and responsibilities. Interested in advancing myself personally and professionally in the Clinical Research field.
Skill Highlights
Microsoft Office applications Proficiency in multiple CTMS, eCRF, EDC, IWRS/IXRS platforms
Professional Experience
Clinical Study Coordinator II October 2015 to Current Company Name － City , State
Coordinate clinical trials for the Surgical Research department with a primary focus in Cardiovascular and Vascular device related studies. Communicate closely with surgical staff, pharmaceutical companies, surgical device manufacturers and contract research organizations. 
Author informed patient consent forms for clinical trials, in accordance with Internal Review Board (IRB) and trial sponsor standards. Monitor studies to ensure continued compliance with federal and IRB regulations. Author IRB clinical trial submission, planned changed, continuation and end of study forms. 
Collect data from patient medical records, examinations and procedures, prepare and complete sponsor's clinical report forms. Monitor and document for AE and SAE occurence for submission to appropriate entities. 
Responsible for device and drug accountability for each study. Communicate closely with hospital pharmaceutical service and ensure adherence to all pharmacy ans sponsor protocols. 
Introduced department to more efficient and improved patient payment process. Created department wide documents to improve trial efficiency including AE and SAE monitoring source documents, proof of patient payment forms, temperature monitoring logs for drug/device storage. Assisted and trained fellow staff with use of Epic EHR/EMR systems. 
Clinical Research Coordinator I November 2014 to October 2015 Company Name － City , State
Coordinated pharmaceutical Phase II, III, and IV clinical trials across multiple therapeutic areas, collaborating closely with physicians and staff, representatives from pharmaceutical companies, contract research organizations and academic institutions.
Developed materials and tools necessary to appropriately carry out study procedures including source document development, study timelines and study related procedure strategies and execution plans. 
Interviewed and recruited patients for studies following protocols established jointly by study staff and project sponsors. Ensured all materials for each clinical trial protocol are available for subject enrollment and properly maintained.
Maintained extensive patient contact, via telephone and written correspondence. Monitored patients to track follow-up visits, record AE and SAE's and patient outcomes. Performeded specimen collection, processing and shipment of biological specimens.
Experience in multiple therapeutic areas including: Asthma, COPD, Women's Health, Hyperlipidemia, Gastrointestinal, Gout, Diabetes, Immunology and Vaccine trial studies.
Exercise Specialist July 2013 to October 2014 Company Name － City , State
Supervised exercise sessions for phase II and III cardiac rehabilitation patients, including monitoring of cardiac telemetry unit, response to exercise, patient safety.
Conducted patient orientations, prescribe cardiovascular and strength training exercise tailored to individual needs of patient.  Provided and developed educational services and materials.
Performed clerical duties including billing, insurance verification and patient registration.
Cardiovascular Medical Technician July 2013 to March 2014 Company Name － City , State
Conducted noninvasive cardiovascular testing procedures including; exercise and pharmacologic stress echos, exercise and pharmacologic nuclear stress tests and tilt table testing.
Prepared patients for 24-hour holter and 30-day event monitor services, conducted inpatient and outpatient ECGs.
Exercise Specialist May 2013 to October 2013 Company Name － City , State
Consulted patients on exercise and health promoting behavior.
Designed customized training programs that addressed health problems, risk factor modification, specific injuries/physical limitations, and fitness goals.
Performed and analyzed DEXA body composition scans.
Fitness Specialist January 2013 to May 2013 Company Name － City , State
Taught group exercise classes to senior independent, assisted, and Alzheimer/dementia residents to promote functional, aerobic, strength and flexibility benefits.
Provided individualized exercise instruction as requested by residents based on goals and needs.
Monitored wellness center and promoted and participated in resident activity department events.
Fitness Specialist December 2012 to August 2013 Company Name － City , State
Measured clients' fitness by completing comprehensive fitness evaluations and acquiring physician clearances based on risk stratification when needed.
Designed customized client programs to meet individual fitness needs.
Served as a point of reference for fitness expertise within the facility.
Clinical Exercise Physiologist Intern July 2012 to January 2013 Company Name － City , State
Clinical Exercise Physiologist Intern September 2010 to November 2010 Company Name － City , State
Group Exercise Class Coordinator/Instructor April 2010 to June 2011 Company Name － City , State
In charge of overall efficiency of class procedures including: instructor replacement and training, class scheduling and cancellation, emergency procedures, and documentation and organization of paperwork and class supplies.
Led exercise to groups of 40 or more participants aged 50 years and older; Educated participants on proper exercise form health benefits; Endorsed local community health promotion programs.
Education and Training
Master of Science : Clinical Exercise Physiology , June 2012 Ohio University － City , State
",FITNESS
95792386," CONSULTANT Summary Results-oriented California CPA who adapts seamlessly to constantly evolving accounting processes and technology. Capable at managing multiple projects and consistently meeting deadlines under pressure. Extensive knowledge of accounting software and processes.  Skills Complex problem solving Analytical reasoning Financial statement analysis SOX Compliance Business function consolidation Process re-engineering System requirement writing and implementation testing Outstanding interpersonal and organizational skills Excellent Oracle skills in all modules Oracle FSG report writing Advance Excel and Access proficiency High adaptability to new technology Account reconciliation expert Experienced in revenue recognition Experience Company Name City , State Consultant 02/2014 to Current As a member of the special project team to bring client's offshore accounting function back to the U.S., I traveled overseas to thoroughly learn and understand the complex revenue recognition model and subsequently closed year end and provided training to client's U.S. team. The transition went smoothly and efficiently, and it was completed prior to the original target date. Engaged in client's divestiture process, responsible for training and transitioning of accounting
functionality from the client to the buyer, resulting a smooth transition of the sold business unit. Managed monthly maintenance and changes in Oracle Flexfields and Financial Statement Generator (FSG) to
ensure that financial reporting was accurate and reflected the up-to-date corporate rollups. As a member of the Oracle 12 upgrade team, created validation methodologies in order to ensure financial
reporting integrity. Served as a key contributor of the client's monthly and quarterly close and consolidation process, managed
and monitored the database of close tasks and journal entries, coordinated with various accounting groups to
ensure that each close was smooth and timely. Assisted the client in the quarterly and annual audit of financial information with external auditors. Stepped into the role of cost accounting at quarter end with only a few days of notice. In addition to
contributing to a successful quarter end, identified the weakness of existing Inventory and Cost Accounting
process, and recommended solutions and improvements. Company Name City , State Consultant 01/2013 to 01/2014 Responsible for complex monthly revenue recognition, reporting, and trend analysis. Reviewed contracts to interpret, determine, implement, maintain royalty rate database, calculated and
performed royalty variance analysis. Monitored billing and royalty ratio to determine reasonableness and identify billing and royalty miss match,
which prevented incorrect billing/royalty payments. Reviewed monthly closing process, recommended improvements, and implemented work flow streamlining. Identified relevant reports, recommended methodologies, created new journal entries for mid-month close
due to a client company ownership change, and contributed to the timely completion of the acquisition. Utilizing my Accounting and IT hybrid experiences, I researched and identified source data of various
systems, designed and created tools which provided consolidated revenue and expense ratio analysis for the
management team. Company Name City , State IT Business System Analyst 01/2006 to 01/2012 As an Oracle Application ""customer facing"" resource, I liaised with project managers, enterprise architects,
business users, and various development teams to review, analyze, evaluate, and approve complex business
functional requirements. Partnered with stakeholders to forecast project costs and delivery time to ensure senior management's
successful prioritization of projects. Facilitated joint application design sessions with development teams and created ""business requirement
traceable"" system requirements, test cases, method of procedures, and short interval schedules, resulting in
efficient and timely delivery of projects. Coordinated design and system requirement approvals and maintained documents in DOORS system to
comply with IT SOX requirements. Actively communicated and participated in problem solving with IT release environment teams during
development, quality assurance, user acceptance testing, production, and post production warranty periods -
to achieve efficient transitions of various project phases. Supervisor of Revenue Accounting and Analysis
Managed three revenue accounting staff members, from their selection, operation and personal growth
development. Conducted one-on-one sessions on a regular basis and performed mid-year and annual reviews. Ensured timely and accurate reporting of service revenue/ARPU in accordance with various GAAP
accounting rules, and contributed to the effort of successfully shortening the company's revenue accounting
closing days from three weeks to four business days. Worked closely with the financial planning team on revenue trend analysis/forecasting, and the operation
team on preparation of documentation and development of revenue recognition methods for new products
and services. Cooperated with external auditors on quarterly and annual audits, and internal teams on SOX control testing
and documentation. Supervised and prepared accurate and timely reports/analysis for all aspects of the financial statements in
relation to revenue, deferred revenue, cost of revenue, and operation metrics. Prepared monthly reporting and analysis packages for the management team, and implemented an enhanced
financial system to streamline revenue reporting. Company Name City , State Corporate Accountant 01/2002 to 01/2006 Performed monthly closing, variance analysis, and reconciliation of complex accounts. Reviewed account balances/aging trends and provided flux analysis for internal financial reporting,
forecasting, and external audits. Participated and contributed account transaction data analysis during the Oracle 11i implementation. Communicated and cooperated with international and domestic subsidiaries to streamline the closing process. Prepared monthly fixed asset mass additions, deletions, depreciation, and inter-department asset transfers. Calculated and recorded monthly foreign exchange gains/losses. Reviewed and interpreted contracts and related accounting publications to ensure appropriate reporting of
various expenses. Documented and implemented accounting control procedures for Sarbanes-Oxley compliance. Company Name City , State Marketing Business Analyst/Accounting Manager 01/2000 to 01/2001 Completed the Cisco/Vovida integration successfully with Cisco Acquisition teams. Facilitated cross-functional global sales meetings between the field and marketing teams resulting in
effective communication and timely resolution of major account issues. 2
Renee Chen
Obtained, consolidated, and analyzed major account information from both the sales and marketing teams on
a continuing basis resulting in the availability of an up-to-date forecasting of quarterly sales revenues. Established the Vovida Networks, Inc. Accounting Department, recruited, trained/managed the staff
accountant, and implemented internal controls into a rapidly growing start-up environment. Provided revenue/expense budgeting, forecasting, and reporting. Cooperated with Cisco acquisition teams on the due diligence process, and closed the acquisition within a
month after the announcement. Company Name City , State Senior Accountant 01/1999 to 01/2000 Responsible for general ledger analysis, monthly and year-end closing, and project revenue/cost analysis. Designed and prepared monthly actual/budget comparative financial statements for departmental managers,
senior executives, and the board of directors. Responsible for revenue and expense forecasting at both the corporate and departmental level. Responsible for reviewing and interpreting contracts to implement revenue recognition policies and
procedures per FASB guidelines. Facilitated tax returns and annual audits with CPA firms. Responsible for managing and maintaining the Platinum/FRS financial reporting system. Company Name City , State Associate Tax Analyst 01/1998 to 01/1999 Performed financial statement auditing. Provided tax research and planning services for a variety of clients. Prepared complex quarterly and annual federal, state, local, property, and sales/use tax returns for multi-state
corporate clients. Assisted clients with their records and provided book-keeping services. Company Name City , State Corporate Tax Analyst 01/1997 to 01/1998 Analyzed a variety of general ledger accounts and interpreted financial information to derive income/losses
for tax reporting purposes. Education and Training Master of Science : Accounting/Taxation San Francisco State University Accounting/Taxation Extensive course training in the fields of corporate finance, taxation, and business law. Bachelor of Science : Business Administration Accounting San Francisco State University Business Administration Accounting Coursework in accounting, finance, marketing, and information systems. Skills Accounting, accountant, Accounts Payable, Accounts Receivable, streamline, application design, auditing, billing, book-keeping, budgeting, budget, business law, business process, Cisco, closing, excellent communication, interpersonal skills, contracts, corporate finance, Cost Accounting, cost analysis, CPA, client, clients, data analysis, database, delivery, documentation, DOORS, due diligence, senior management, external audits, finance, Financial, financial planning, financial
reporting, financial reporting, financial statements, forecasting, foreign exchange, functional, General Ledger, general ledger accounts, information systems, Inventory, managing, marketing, meetings, enterprise, Networks, Oracle, Oracle Application, Oracle Financials, Oracle Financial, Platinum, policies, problem solving, publications, quality assurance, report
writing, reporting, requirement, revenue recognition, sales, Sarbanes-Oxley, Supervisor, system analyst, tax, tax research, tax returns, team player, trend, upgrade, validation, variance analysis, year-end Activities and Honors California CPA.
Completed the UC Santa Cruz Certificate of Project and Program Management.
Coursework in SQL and Relational Database.
3 ","
CONSULTANT
Summary
Results-oriented California CPA who adapts seamlessly to constantly evolving accounting processes and technology. Capable at managing multiple projects and consistently meeting deadlines under pressure. Extensive knowledge of accounting software and processes. 
Skills
Complex problem solving
Analytical reasoning
Financial statement analysis
SOX Compliance
Business function consolidation
Process re-engineering
System requirement writing and implementation testing
Outstanding interpersonal and organizational skills
Excellent Oracle skills in all modules
Oracle FSG report writing
Advance Excel and Access proficiency
High adaptability to new technology
Account reconciliation expert
Experienced in revenue recognition
Experience
Company Name City , State Consultant 02/2014 to Current
As a member of the special project team to bring client's offshore accounting function back to the U.S., I traveled overseas to thoroughly learn and understand the complex revenue recognition model and subsequently closed year end and provided training to client's U.S. team. The transition went smoothly and efficiently, and it was completed prior to the original target date.
Engaged in client's divestiture process, responsible for training and transitioning of accounting
functionality from the client to the buyer, resulting a smooth transition of the sold business unit.
Managed monthly maintenance and changes in Oracle Flexfields and Financial Statement Generator (FSG) to
ensure that financial reporting was accurate and reflected the up-to-date corporate rollups.
As a member of the Oracle 12 upgrade team, created validation methodologies in order to ensure financial
reporting integrity.
Served as a key contributor of the client's monthly and quarterly close and consolidation process, managed
and monitored the database of close tasks and journal entries, coordinated with various accounting groups to
ensure that each close was smooth and timely.
Assisted the client in the quarterly and annual audit of financial information with external auditors.
Stepped into the role of cost accounting at quarter end with only a few days of notice.
In addition to
contributing to a successful quarter end, identified the weakness of existing Inventory and Cost Accounting
process, and recommended solutions and improvements.
Company Name City , State Consultant 01/2013 to 01/2014
Responsible for complex monthly revenue recognition, reporting, and trend analysis.
Reviewed contracts to interpret, determine, implement, maintain royalty rate database, calculated and
performed royalty variance analysis.
Monitored billing and royalty ratio to determine reasonableness and identify billing and royalty miss match,
which prevented incorrect billing/royalty payments.
Reviewed monthly closing process, recommended improvements, and implemented work flow streamlining.
Identified relevant reports, recommended methodologies, created new journal entries for mid-month close
due to a client company ownership change, and contributed to the timely completion of the acquisition.
Utilizing my Accounting and IT hybrid experiences, I researched and identified source data of various
systems, designed and created tools which provided consolidated revenue and expense ratio analysis for the
management team.
Company Name City , State IT Business System Analyst 01/2006 to 01/2012
As an Oracle Application ""customer facing"" resource, I liaised with project managers, enterprise architects,
business users, and various development teams to review, analyze, evaluate, and approve complex business
functional requirements.
Partnered with stakeholders to forecast project costs and delivery time to ensure senior management's
successful prioritization of projects.
Facilitated joint application design sessions with development teams and created ""business requirement
traceable"" system requirements, test cases, method of procedures, and short interval schedules, resulting in
efficient and timely delivery of projects.
Coordinated design and system requirement approvals and maintained documents in DOORS system to
comply with IT SOX requirements.
Actively communicated and participated in problem solving with IT release environment teams during
development, quality assurance, user acceptance testing, production, and post production warranty periods -
to achieve efficient transitions of various project phases.
Supervisor of Revenue Accounting and Analysis
Managed three revenue accounting staff members, from their selection, operation and personal growth
development.
Conducted one-on-one sessions on a regular basis and performed mid-year and annual reviews.
Ensured timely and accurate reporting of service revenue/ARPU in accordance with various GAAP
accounting rules, and contributed to the effort of successfully shortening the company's revenue accounting
closing days from three weeks to four business days.
Worked closely with the financial planning team on revenue trend analysis/forecasting, and the operation
team on preparation of documentation and development of revenue recognition methods for new products
and services.
Cooperated with external auditors on quarterly and annual audits, and internal teams on SOX control testing
and documentation.
Supervised and prepared accurate and timely reports/analysis for all aspects of the financial statements in
relation to revenue, deferred revenue, cost of revenue, and operation metrics.
Prepared monthly reporting and analysis packages for the management team, and implemented an enhanced
financial system to streamline revenue reporting.
Company Name City , State Corporate Accountant 01/2002 to 01/2006
Performed monthly closing, variance analysis, and reconciliation of complex accounts.
Reviewed account balances/aging trends and provided flux analysis for internal financial reporting,
forecasting, and external audits.
Participated and contributed account transaction data analysis during the Oracle 11i implementation.
Communicated and cooperated with international and domestic subsidiaries to streamline the closing process.
Prepared monthly fixed asset mass additions, deletions, depreciation, and inter-department asset transfers.
Calculated and recorded monthly foreign exchange gains/losses.
Reviewed and interpreted contracts and related accounting publications to ensure appropriate reporting of
various expenses.
Documented and implemented accounting control procedures for Sarbanes-Oxley compliance.
Company Name City , State Marketing Business Analyst/Accounting Manager 01/2000 to 01/2001
Completed the Cisco/Vovida integration successfully with Cisco Acquisition teams.
Facilitated cross-functional global sales meetings between the field and marketing teams resulting in
effective communication and timely resolution of major account issues.
2
Renee Chen
Obtained, consolidated, and analyzed major account information from both the sales and marketing teams on
a continuing basis resulting in the availability of an up-to-date forecasting of quarterly sales revenues.
Established the Vovida Networks, Inc.
Accounting Department, recruited, trained/managed the staff
accountant, and implemented internal controls into a rapidly growing start-up environment.
Provided revenue/expense budgeting, forecasting, and reporting.
Cooperated with Cisco acquisition teams on the due diligence process, and closed the acquisition within a
month after the announcement.
Company Name City , State Senior Accountant 01/1999 to 01/2000
Responsible for general ledger analysis, monthly and year-end closing, and project revenue/cost analysis.
Designed and prepared monthly actual/budget comparative financial statements for departmental managers,
senior executives, and the board of directors.
Responsible for revenue and expense forecasting at both the corporate and departmental level.
Responsible for reviewing and interpreting contracts to implement revenue recognition policies and
procedures per FASB guidelines.
Facilitated tax returns and annual audits with CPA firms.
Responsible for managing and maintaining the Platinum/FRS financial reporting system.
Company Name City , State Associate Tax Analyst 01/1998 to 01/1999
Performed financial statement auditing.
Provided tax research and planning services for a variety of clients.
Prepared complex quarterly and annual federal, state, local, property, and sales/use tax returns for multi-state
corporate clients.
Assisted clients with their records and provided book-keeping services.
Company Name City , State Corporate Tax Analyst 01/1997 to 01/1998
Analyzed a variety of general ledger accounts and interpreted financial information to derive income/losses
for tax reporting purposes.
Education and Training
Master of Science : Accounting/Taxation San Francisco State University Accounting/Taxation Extensive course training in the fields of corporate finance, taxation, and business law.
Bachelor of Science : Business Administration Accounting San Francisco State University Business Administration Accounting
Coursework in accounting, finance, marketing, and information systems.
California CPA.
Completed the UC Santa Cruz Certificate of Project and Program Management.
Coursework in SQL and Relational Database.
3
",CONSULTANT
projects such as web inquiry responses, updating accurate information in our,,
22807104," TEACHER Summary Experienced Assistant Manager adept at problem solving, customer service and hiring and training hardworking, quality staff. Store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths. Determined Assistant Manager with strong interpersonal skills and extensive retail and sales experience. Motivated Shift Manager practiced in customer relations, sales and inventory control. Demonstrated skill in improving store operations, increasing top line sales and reducing costs. Reliable Assistant Manager with 5 years in retail sales. Coaches and encourages staff toward advancement using an enthusiastic and supportive attitude. Highlights Retail inventory management Exceptional leader Accurate cash handling Conflict resolution skills Store opening and closing procedures Team-oriented Store operations Sales professional Outstanding communication skills Reliable Flexible schedule Accomplishments Promoted to Assistant Manager after 7 months in the cashier/service leader Awarded ""Great. Customer Service Award"" in 2015.position.Developed and implemented new loss prevention. methods which resulted in a reduction in shrinkage rates. Experience Teacher August 2008 to June 2009 Company Name Assistant Manager January 2010 to Current Company Name － State Managed classrooms of 10 to 20 students during the absence of assigned teachers. Implemented a variety of teaching methods such as lectures, discussions and demonstrations. Established clear objectives for all lessons, units and projects. Set and communicated ground rules for the classroom based on respect and personal responsibility. Tutored children individually and in small groups to help them with difficult subjects. Taught after-school and summer enrichment programs. Established positive relationships with students, parents, fellow teachers and school administrators. Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement. Employed a broad range of instructional techniques to retain student interest and maximize learning. Took appropriate disciplinary measures when students misbehaved. Worked outside normal hours to be available to answer parent and student questions. Disciplined children and recommended other measures to correct behavior. Carefully monitored children's play activities. Escorted children on outings and trips to local parks and zoos. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Achieved high sales percentage with consultative, value-focused customer service approach. Cross-trained and provided back-up for other customer service representatives when needed. Computed accurate sales prices for purchase Transactions. Worked as a team member performing cashier duties, product assistance and cleaning. Assessed customer needs and responded to questions. Cleaned and straightened work area. Issued receipts for purchases and gifts. Bagged merchandise by following standard procedures. Organized register supplies. Worked with customer service to resolve issues. Unboxed new merchandise. Rotated stock to maintain freshness. Updated register logs. Operated cash register with proficiency. Provided professional and courteous service at all times. Worked overtime shifts during busy periods. Placed special orders and called other stores to find desired items. Recommended merchandise based on customer needs. Operated a cash register to process cash, check and credit card transactions. Administered all point of sale opening and closing procedures. Replenished floor stock and processed shipments to ensure product availability for customers. Cashier July 2014 to Current Company Name － State Up-sold additional menu items, beverages and desserts to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Promptly reported complaints to a member of the management team. Correctly received orders, processed payments and responded appropriately to guest concerns. Served fresh, hot food with a smile in a timely manner. Communicated clearly and positively with co-workers and management. Resolved guest complaints promptly and professionally. Served orders to customers at windows, counters and tables. Cut and chopped food items and cooked on a grill or in fryers. Packaged menu items into bags or trays and placed drink orders into carriers. Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles. Accurately measured ingredients required for specific food items. Prepared and served beverages such as coffee, tea and fountain drinks. Properly portioned and packaged take-out foods for customers. Quickly and efficiently processed payments and made accurate change. Mastered Point of Sale (POS) computer system for automated order taking. Carefully maintained sanitation, health and safety standards in all work areas. Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction. Frequently washed and sanitized hands, food areas and food preparation tools. Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps. Cleaned food preparation areas, cooking surfaces, and utensils. Maintained a neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards. Followed all established restaurant practices and procedures. Worked well with teammates and openly invited coaching from the management team. Took initiative to find extra tasks when scheduled duties were completed. Quickly unloaded product shipments and stocked freezers. Prepared items according to written or verbal orders, working on several different orders simultaneously. Assessed customer needs and responded to questions. Cleaned and straightened work area. Issued receipts for purchases and gifts. Organized register supplies. Worked with customer service to resolve issues. Weighed food to determine correct pricing. Operated cash register with proficiency. Maintained gift certificate documentation. Provided professional and courteous service at all times. Education Associates : Nursing, Nursing English, Mathematics and Accounting , 2019 ECU － City , State , USA GPA: GPA: 2 Nursing, Nursing GPA: 2 English, Mathematics and Accounting Training course in Microsoft Excel and Word. Coursework included English, Mathematics and
Accounting. Wilson Technical Community College － State , USA High School Diploma : 2009 James B. Hunt High School － State , USA GPA: GPA: 3.6 GPA: 3.6 Skills Accounting, approach, attention to detail, back-up, cash handling, cash register, cashier, closing, coaching, communication skills, Conflict resolution, cooking, credit, client, customer
satisfaction, customer service, documentation, English, fat, health and safety standards, inventory management, Mathematics, Microsoft Excel, windows, Word, neat, policies, POS, pricing, knowledge of store, Retail, Sales, tables, teaching, tops, written ","
TEACHER
Summary
Experienced Assistant Manager adept at problem solving, customer service and hiring and training hardworking, quality staff. Store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths. Determined Assistant Manager with strong interpersonal skills and extensive retail and sales experience. Motivated Shift Manager practiced in customer relations, sales and inventory control. Demonstrated skill in improving store operations, increasing top line sales and reducing costs. Reliable Assistant Manager with 5 years in retail sales. Coaches and encourages staff toward advancement using an enthusiastic and supportive attitude.
Highlights
Retail inventory management Exceptional leader
Accurate cash handling Conflict resolution skills
Store opening and closing procedures Team-oriented
Store operations Sales professional
Outstanding communication skills Reliable
Flexible schedule
Accomplishments
Promoted to Assistant Manager after 7 months in the cashier/service leader Awarded ""Great.
Customer Service Award"" in 2015.position.Developed and implemented new loss prevention.
methods which resulted in a reduction in shrinkage rates.
Experience
Teacher August 2008 to June 2009 Company Name
Assistant Manager January 2010 to Current Company Name － State
Managed classrooms of 10 to 20 students during the absence of assigned teachers.
Implemented a variety of teaching methods such as lectures, discussions and demonstrations.
Established clear objectives for all lessons, units and projects.
Set and communicated ground rules for the classroom based on respect and personal responsibility.
Tutored children individually and in small groups to help them with difficult subjects.
Taught after-school and summer enrichment programs.
Established positive relationships with students, parents, fellow teachers and school administrators.
Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement.
Employed a broad range of instructional techniques to retain student interest and maximize learning.
Took appropriate disciplinary measures when students misbehaved.
Worked outside normal hours to be available to answer parent and student questions.
Disciplined children and recommended other measures to correct behavior.
Carefully monitored children's play activities.
Escorted children on outings and trips to local parks and zoos.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Prevented store losses using awareness, attention to detail and integrity.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Achieved high sales percentage with consultative, value-focused customer service approach.
Cross-trained and provided back-up for other customer service representatives when needed.
Computed accurate sales prices for purchase Transactions.
Worked as a team member performing cashier duties, product assistance and cleaning.
Assessed customer needs and responded to questions.
Cleaned and straightened work area.
Issued receipts for purchases and gifts.
Bagged merchandise by following standard procedures.
Organized register supplies.
Worked with customer service to resolve issues.
Unboxed new merchandise.
Rotated stock to maintain freshness.
Updated register logs.
Operated cash register with proficiency.
Provided professional and courteous service at all times.
Worked overtime shifts during busy periods.
Placed special orders and called other stores to find desired items.
Recommended merchandise based on customer needs.
Operated a cash register to process cash, check and credit card transactions.
Administered all point of sale opening and closing procedures.
Replenished floor stock and processed shipments to ensure product availability for customers.
Cashier July 2014 to Current Company Name － State
Up-sold additional menu items, beverages and desserts to increase restaurant profits.
Took necessary steps to meet customer needs and effectively resolve food or service issues.
Recorded customer orders and repeated them back in a clear, understandable manner.
Promptly reported complaints to a member of the management team.
Correctly received orders, processed payments and responded appropriately to guest concerns.
Served fresh, hot food with a smile in a timely manner.
Communicated clearly and positively with co-workers and management.
Resolved guest complaints promptly and professionally.
Served orders to customers at windows, counters and tables.
Cut and chopped food items and cooked on a grill or in fryers.
Packaged menu items into bags or trays and placed drink orders into carriers.
Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles.
Accurately measured ingredients required for specific food items.
Prepared and served beverages such as coffee, tea and fountain drinks.
Properly portioned and packaged take-out foods for customers.
Quickly and efficiently processed payments and made accurate change.
Mastered Point of Sale (POS) computer system for automated order taking.
Carefully maintained sanitation, health and safety standards in all work areas.
Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
Frequently washed and sanitized hands, food areas and food preparation tools.
Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
Cleaned food preparation areas, cooking surfaces, and utensils.
Maintained a neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
Followed all established restaurant practices and procedures.
Worked well with teammates and openly invited coaching from the management team.
Took initiative to find extra tasks when scheduled duties were completed.
Quickly unloaded product shipments and stocked freezers.
Prepared items according to written or verbal orders, working on several different orders simultaneously.
Assessed customer needs and responded to questions.
Cleaned and straightened work area.
Issued receipts for purchases and gifts.
Organized register supplies.
Worked with customer service to resolve issues.
Weighed food to determine correct pricing.
Operated cash register with proficiency.
Maintained gift certificate documentation.
Provided professional and courteous service at all times.
Education
Associates : Nursing, Nursing English, Mathematics and Accounting , 2019 ECU － City , State , USA GPA: GPA: 2 Nursing, Nursing GPA: 2 English, Mathematics and Accounting
Training course in Microsoft Excel and Word. Coursework included English, Mathematics and
Accounting. Wilson Technical Community College － State , USA
High School Diploma : 2009 James B. Hunt High School － State , USA GPA: GPA: 3.6 GPA: 3.6
Skills
Accounting, approach, attention to detail, back-up, cash handling, cash register, cashier, closing, coaching, communication skills, Conflict resolution, cooking, credit, client, customer
satisfaction, customer service, documentation, English, fat, health and safety standards, inventory management, Mathematics, Microsoft Excel, windows, Word, neat, policies, POS, pricing, knowledge of store, Retail, Sales, tables, teaching, tops, written
",TEACHER
d contracts.
Packaging of new project development, script approval, agency contracting, completion bonds and project funding.
Designed
36574147," BUSINESS DEVELOPMENT SPECIALIST Summary Dynamic and reliable Banking Professional with 15 years of retail banking, customer service and consulting experience. Many years as a Trainer has instilled an ""adapt and connect"" way of thinking, always ready for the ever-changing industry of banking. Highlights Management Customer Service Sales Analytical Presentation Training Coaching Creative Solutions Accomplishments -Selected as a member of various corporate projects at IBC Bank, First National Bank, PlainsCapital Bank. -Elected Board President for a community involvement organization. -Selected as a member in Edinburg Leadership Class XX. -Served as project chair for numerous community outreach events. Experience Business Development Specialist 11/2014 － Current Company Name City , State Served as liaison between credit union and major local vehicle dealership. Serve as key component in their solution to the lack of indirect lending. Initiate lending processes for the purchase of used and new vehicles for prospective members and follow through to the close of loan. Cross-sold other convenient bank products meant to gain prospect's entire financial relationship. Owner/Partner 07/2011 － Current Company Name City , State Mr. Mister is a privately created and privately owned by my Brother, Father, and I to meet the cooling needs of the residents of South Texas. Mr. Mister designs, installs and maintains customized high-pressure mist cooling systems. Mr. Mister also will provide mist cooling solutions for rental clients for outdoor events. Vice President- Regional Training Manager 09/2013 － 03/2014 Company Name City , State Coordinated training schedules for new/ existing employees (400+). Managed a team of 3 trainers. Responsible for executing corporate training goals. Managed day-to-day department needs. Participated in coordination and execution of FI conversion and training. Vice President- Training Manager 01/2013 － 09/2013 Company Name City , State Developed and Implemented new training strategy. Created various training paths for various departments. Authored training courses with training materials. Coordinated training schedules for new/ existing employees (400+). Managed a team of 3 trainers. Managed day-to-day department needs. Commercial Sales & Services Consultant 05/2012 － 01/2013 Company Name City , State Sold convenient commercial products to businesses such as ACH generation, Remote Deposit Capture, Positive Pay, etc. Analyzed internal reporting to identify sales opportunities from existing commercial customers. Cultivated external sales opportunities by visiting prospects and sharing benefits of commercial products. Conducted sales presentations to prospective and existing clients. Provided training to clients and bank employees. Provided product support to clients. Cash Management Officer 03/2010 － 05/2012 Company Name City , State Sold convenient commercial products to businesses such as ACH generation, Remote Deposit Capture, Positive Pay, etc Utilized referral software to track and provide updates to employees. Visited bank branches to train employees on referral process and how to recognize sales opportunities. Analyzed internal reporting to identify sales opportunities from existing commercial customers. Cultivated external sales opportunities by visiting prospects and sharing benefits of commercial products. Conducted sales presentations to prospective and existing clients. Provided training to clients. Provided product support to clients. Regional Training Manager 01/2008 － 03/2010 Company Name City , State Oversight of the regional training program in accordance with Corporate Training and Corporate Human Resources. Responsible for training completion of 400+ employees. Monthly training calendars were created and published to accommodate trending needs. Managed annual compliance training. Managed staff of 4 trainers included scheduling, development, observations and evaluations. Participated in various corporate projects and committees. Regional Trainer 04/2004 － 01/2008 Company Name City , State Served as a key resource in employee development. During this period most course offerings within the training program were mastered. Involvement was sought by the corporate office on a variety of tasks that ranged from course authoring to program roll-outs. Courses were delivered with an emphasis on sales and customer service. Type of courses taught included: Teller policies and procedures, New Account policies and procedures, core systems training, customer service training, sales training, product and services training, special projects training. CTR Processor 01/2004 － 04/2004 Company Name City , State Consolidated high dollar transactions for depositors from all branches within region to accurately report cash transactions through Currency Transaction Reports. Audited CTR Reports from branch staff. Crucial deadlines met. Teller Supervisor 04/2001 － 01/2004 Company Name City , State Supervised staff of 7 tellers. Employee development: Mentoring, Coaching, Training, conducting performance reviews, delivering disciplinary actions, enforcing company expectations. Managed day-to-day department needs: creating employee schedules, managing staff relations. Resolving customer complaints. Researching transaction errors. Performing teller and branch audits. Communicating pertinent issues with upper management. Running a cash box as needed. Teller/ Specialty Teller 08/1999 － 04/2001 Company Name City , State Nurturing relationships while processing customer and non-customer transactions. Teller duties: cash balancing, cash transactions, negotiating on-us and transit checks, payments, processing GL transactions, issuing monetary instruments, etc. The duties of a Specialty Teller were added to the previous Teller position. Food Stamp Processing Foreign Exchange Processing. Foreign and Domestic Collections processing. Education 2012 Bachelors : American Intercontinental University - Business Management - Marketing City , State , US Coursework in Business Management with a concentration in Marketing. Skills Computer, Interpersonal, Customer Service, Analytical, Relationship Driven, Training, Presentational, Sales ","
BUSINESS DEVELOPMENT SPECIALIST
Summary
Dynamic and reliable Banking Professional with 15 years of retail banking, customer service and consulting experience. Many years as a Trainer has instilled an ""adapt and connect"" way of thinking, always ready for the ever-changing industry of banking.
Highlights
Management
Customer Service
Sales
Analytical
Presentation
Training
Coaching
Creative Solutions
Accomplishments
-Selected as a member of various corporate projects at IBC Bank, First National Bank, PlainsCapital Bank.
-Elected Board President for a community involvement organization.
-Selected as a member in Edinburg Leadership Class XX.
-Served as project chair for numerous community outreach events.
Experience
Business Development Specialist 11/2014 － Current Company Name City , State
Served as liaison between credit union and major local vehicle dealership.
Serve as key component in their solution to the lack of indirect lending.
Initiate lending processes for the purchase of used and new vehicles for prospective members and follow through to the close of loan.
Cross-sold other convenient bank products meant to gain prospect's entire financial relationship.
Owner/Partner 07/2011 － Current Company Name City , State
Mr. Mister is a privately created and privately owned by my Brother, Father, and I to meet the cooling needs of the residents of South Texas.
Mr. Mister designs, installs and maintains customized high-pressure mist cooling systems.
Mr. Mister also will provide mist cooling solutions for rental clients for outdoor events.
Vice President- Regional Training Manager 09/2013 － 03/2014 Company Name City , State
Coordinated training schedules for new/ existing employees (400+).
Managed a team of 3 trainers.
Responsible for executing corporate training goals.
Managed day-to-day department needs.
Participated in coordination and execution of FI conversion and training.
Vice President- Training Manager 01/2013 － 09/2013 Company Name City , State
Developed and Implemented new training strategy.
Created various training paths for various departments.
Authored training courses with training materials.
Coordinated training schedules for new/ existing employees (400+).
Managed a team of 3 trainers.
Managed day-to-day department needs.
Commercial Sales & Services Consultant 05/2012 － 01/2013 Company Name City , State
Sold convenient commercial products to businesses such as ACH generation, Remote Deposit Capture, Positive Pay, etc.
Analyzed internal reporting to identify sales opportunities from existing commercial customers.
Cultivated external sales opportunities by visiting prospects and sharing benefits of commercial products.
Conducted sales presentations to prospective and existing clients.
Provided training to clients and bank employees.
Provided product support to clients.
Cash Management Officer 03/2010 － 05/2012 Company Name City , State
Sold convenient commercial products to businesses such as ACH generation, Remote Deposit Capture, Positive Pay, etc
Utilized referral software to track and provide updates to employees.
Visited bank branches to train employees on referral process and how to recognize sales opportunities.
Analyzed internal reporting to identify sales opportunities from existing commercial customers.
Cultivated external sales opportunities by visiting prospects and sharing benefits of commercial products.
Conducted sales presentations to prospective and existing clients.
Provided training to clients.
Provided product support to clients.
Regional Training Manager 01/2008 － 03/2010 Company Name City , State
Oversight of the regional training program in accordance with Corporate Training and Corporate Human Resources.
Responsible for training completion of 400+ employees.
Monthly training calendars were created and published to accommodate trending needs.
Managed annual compliance training.
Managed staff of 4 trainers included scheduling, development, observations and evaluations.
Participated in various corporate projects and committees.
Regional Trainer 04/2004 － 01/2008 Company Name City , State
Served as a key resource in employee development.
During this period most course offerings within the training program were mastered.
Involvement was sought by the corporate office on a variety of tasks that ranged from course authoring to program roll-outs.
Courses were delivered with an emphasis on sales and customer service.
Type of courses taught included: Teller policies and procedures, New Account policies and procedures, core systems training, customer service training, sales training, product and services training, special projects training.
CTR Processor 01/2004 － 04/2004 Company Name City , State
Consolidated high dollar transactions for depositors from all branches within region to accurately report cash transactions through Currency Transaction Reports.
Audited CTR Reports from branch staff.
Crucial deadlines met.
Teller Supervisor 04/2001 － 01/2004 Company Name City , State
",BUSINESS-DEVELOPMENT
77439230," MARKET CONSULTANT - HEALTHCARE ADVOCATE Professional Summary Ambitious and dedicated managed care professional with robust organizational, communication and customer service
skills. Multi-disciplinary industry expertise with an emphasis in provider outreach, research\analysis and data integrity. Seeking a position to partake in new and innovative improvement processes and proactive provider education efforts. Education and Training BBA : Business Administration Human Resources Management University of New Mexico － City , State Business Administration Human Resources Management Skill Highlights Government relations knowledge Provider education and communication Personal and professional integrity Database management Relationship and team building Organizational planning Sound decision making  Excellent research skills Claims analysis and review specialist Project management Professional Affiliations Member of Alpha Chi Omega Sorority Professional Experience Market Consultant - Healthcare Advocate August 2015 to Current Company Name － City , State
Provides in the
field
market
by market strategy,  expertise, &
execution on Risk Adjustment  &
Clinical Quality Programs (HEDIS/Stars) 
prospective and retrospective programs for Providers.
  Acts
as a designated resource for the Provider group to gain engagement.
Performs
data analytics to help identify high risk members and to develop a strategy and
plan for the practice. Consults
to help improve coding accuracy, documentation and management of patient
assessment information. Facilitates
access to medical records for chart review purposes.
Utilizes programs such as SalesForce, Tableau, Concur, and SharePoint to track various activities and reporting. Provider Network Specialist February 2014 to August 2015 Company Name － City , State Supported contracting efforts to ""close the pricing gap"" for both the Blue Community HMO and Blue Advantage HMO networks for the health insurance exchange, along with involvement in the beginning stages of additional exchange network implementations for 2015. Validated designations for all Essential Community Providers contracted with both exchange HMO lines of business. Strengthened and maintained provider relationships located within the Northeast region of New Mexico, including the Taos PHO and La Vida IPA. Audited monthly rosters received from the Taos PHO and La Vida IPA to insure correct system representation within PPW and Provider Finder. Validated credentialing status, network and pricing links utilizing Vistar, PPW, Legacy Premier and Premier Pricing. Utilized Blue Chip, PRAP and PQRS for additional claims issues review. Collaborated amongst peers to create provider training presentations and informational provider packets. Created standard contracts and amendments for all lines of business. Completed Single Case Agreements Assisted with maintaining Centennial Care and Medicare Appeals and Grievances. Participated in Behavioral Health Roster Project and Lovelace named Medicare Advantage Contract project. Claims and Third Party Liability Supervisor December 2013 to February 2014 Company Name － City , State Ensured compliance with HIPAA regulations and requirements. Maintained daily operations and processes within the department by monitoring employee workflow and distribution. Championed compliance with all departmental policies, as well as interface with Quality Assurance regarding procedure compliance. Streamlined departmental and individual performance metrics and took proactive action when necessary on a timely basis to maintain desired workflow outputs. Developed and implemented system and operational changes to improve service and production efficiency. Collaborated with the Training and Quality Review team to implement new and revised procedures. Strengthened the claim approval process including, but not limited to, providing assistance and support to negotiators with complex and/or difficult claims to determine negotiation leveraging points. Collaborated, coordinated, and communicated across various disciplines and departments. Championed internal audit rebuttal reviews and one-on-one feedback to direct staff. Boosted company efficiency and client satisfaction by streamlining processes deemed inefficient. Attended Lean Six Sigma and Rapid improvement events to identify optimal value stream maps. Identified process boundaries and determined opportunities to automate processes and functions. Provider Relations Field Representative November 2012 to December 2013 Company Name － City , State Conducted visits to participating Fee for Service New Mexico Medicaid Providers. Enhanced and delivered formal trainings, webinars, and other provider-related outreach. Applied knowledge of established procedures to resolve escalated provider questions, or management requests. Acted as the initial contact for escalated issues from the provider relations support staff. Examined claims and reports to ensure proper recoding of transactions and compliance with state and federal regulations. Investigated claim processing outcomes. Supervisor September 2011 to November 2012 Company Name － City , State Facilitated the enrollment process for all prospective employees and vendors seeking participation within the Mi Via Self-Directed Waiver program. Maintained relationships with Employers of Record (EORs) to ensure all prospective employees and vendors completed and provided all necessary documentation to begin employment. Demonstrated enrollment oversight and ensured enrollment processes met participant expectations and state regulations. Allocated resources appropriately to meet deadlines. Organized workflow between other departments to ensure efficient and accurate outcomes. Recruitment Specialist February 2010 to September 2011 Company Name － City , State Generated qualified candidates for open positions. Presented job opportunities to qualified customer service care representatives, along with senior leadership positions. Guided prospective candidates and negotiated contract terms. Screened potential candidates through in house and external interviews. Performed reference checks, exit interviews and other background verifications for all candidates. Facilitated training and on-boarding of 120 employees, for new client 2nd Quarter, 2010, bringing a projected $25,000 monthly revenue to the site. Bolstered recognition from client and internal transition leads. Excelled within deadline-intensive environment, ensuring the accurate and on-time completion of all recruitment efforts. Reduced employee attrition by 2% 4th quarter 2010. HRIS Administrator September 2008 to November 2010 Company Name － City , State Managed the Leave of Absence and FMLA process. Determine eligibility, processed employee requests, tracked FMLA leave taken and remaining hours for approved intermittent use and close-out file upon completion. Coordinated Workman's Compensation claims from initial accident reports through medical treatment and return to work documentation. Acted as a liaison between Liberty Mutual, SITEL and claimant. Supported benefits administration for on site and home based employees, including open enrollment, new hire orientation and qualifying events. Guided on site employee recognition programs including, employee referral bonus and service awards ceremonies. Mediated, documented and resolved employee relations issues. Maintained personnel file compliance for both on site and home based employees. Championed campaigns for community outreach; Juvenile Diabetes Research Foundation (JDRF), United Way, Toys for Tots and Road Runner food bank. Initiated employee involvement and participation. Skills Premier, automate, Behavioral Health, benefits administration, contracts, Critical thinking, client, client 2, customer service, Database management, decision making, Diabetes, documentation, employee relations, Government, HIPAA regulations, insurance, internal audit, team building, leadership, exchange, negotiation, network, networks, Organizational, personnel, policies, presentations, Pricing, processes, Project management, Quality, Quality Assurance, recruitment, Research, Six Sigma, Sound, workflow ","
MARKET CONSULTANT - HEALTHCARE ADVOCATE
Professional Summary
Ambitious and dedicated managed care professional with robust organizational, communication and customer service
skills. Multi-disciplinary industry expertise with an emphasis in provider outreach, research\analysis and data integrity. Seeking a position to partake in new and innovative improvement processes and proactive provider education efforts.
Education and Training
BBA : Business Administration Human Resources Management University of New Mexico － City , State Business Administration Human Resources Management
Skill Highlights
Government relations knowledge
Provider education and communication
Personal and professional integrity
Database management
Relationship and team building
Organizational planning
Sound decision making 
Excellent research skills
Claims analysis and review specialist
Project management
Professional Affiliations
Member of Alpha Chi Omega Sorority
Professional Experience
Market Consultant - Healthcare Advocate August 2015 to Current Company Name － City , State
Provides in the
field
market
by market strategy,  expertise, &
execution on Risk Adjustment  &
Clinical Quality Programs (HEDIS/Stars) 
prospective and retrospective programs for Providers.
 
Acts
as a designated resource for the Provider group to gain engagement.
Performs
data analytics to help identify high risk members and to develop a strategy and
plan for the practice.
Consults
to help improve coding accuracy, documentation and management of patient
assessment information.
Facilitates
access to medical records for chart review purposes.
Utilizes programs such as SalesForce, Tableau, Concur, and SharePoint to track various activities and reporting.
Provider Network Specialist February 2014 to August 2015 Company Name － City , State
Supported contracting efforts to ""close the pricing gap"" for both the Blue Community HMO and Blue Advantage HMO networks for the health insurance exchange, along with involvement in the beginning stages of additional exchange network implementations for 2015.
Validated designations for all Essential Community Providers contracted with both exchange HMO lines of business.
Strengthened and maintained provider relationships located within the Northeast region of New Mexico, including the Taos PHO and La Vida IPA.
Audited monthly rosters received from the Taos PHO and La Vida IPA to insure correct system representation within PPW and Provider Finder.
Validated credentialing status, network and pricing links utilizing Vistar, PPW, Legacy Premier and Premier Pricing.
Utilized Blue Chip, PRAP and PQRS for additional claims issues review.
Collaborated amongst peers to create provider training presentations and informational provider packets.
Created standard contracts and amendments for all lines of business.
Completed Single Case Agreements Assisted with maintaining Centennial Care and Medicare Appeals and Grievances.
Participated in Behavioral Health Roster Project and Lovelace named Medicare Advantage Contract project.
Claims and Third Party Liability Supervisor December 2013 to February 2014 Company Name － City , State
Ensured compliance with HIPAA regulations and requirements.
Maintained daily operations and processes within the department by monitoring employee workflow and distribution.
Championed compliance with all departmental policies, as well as interface with Quality Assurance regarding procedure compliance.
Streamlined departmental and individual performance metrics and took proactive action when necessary on a timely basis to maintain desired workflow outputs.
Developed and implemented system and operational changes to improve service and production efficiency.
Collaborated with the Training and Quality Review team to implement new and revised procedures.
Strengthened the claim approval process including, but not limited to, providing assistance and support to negotiators with complex and/or difficult claims to determine negotiation leveraging points.
Collaborated, coordinated, and communicated across various disciplines and departments.
Championed internal audit rebuttal reviews and one-on-one feedback to direct staff.
Boosted company efficiency and client satisfaction by streamlining processes deemed inefficient.
Attended Lean Six Sigma and Rapid improvement events to identify optimal value stream maps.
Identified process boundaries and determined opportunities to automate processes and functions.
Provider Relations Field Representative November 2012 to December 2013 Company Name － City , State
Conducted visits to participating Fee for Service New Mexico Medicaid Providers.
Enhanced and delivered formal trainings, webinars, and other provider-related outreach.
Applied knowledge of established procedures to resolve escalated provider questions, or management requests.
Acted as the initial contact for escalated issues from the provider relations support staff.
Examined claims and reports to ensure proper recoding of transactions and compliance with state and federal regulations.
Investigated claim processing outcomes.
Supervisor September 2011 to November 2012 Company Name － City , State
Facilitated the enrollment process for all prospective employees and vendors seeking participation within the Mi Via Self-Directed Waiver program.
Maintained relationships with Employers of Record (EORs) to ensure all prospective employees and vendors completed and provided all necessary documentation to begin employment.
Demonstrated enrollment oversight and ensured enrollment processes met participant expectations and state regulations.
Allocated resources appropriately to meet deadlines.
Organized workflow between other departments to ensure efficient and accurate outcomes.
Recruitment Specialist February 2010 to September 2011 Company Name － City , State
Generated qualified candidates for open positions.
Presented job opportunities to qualified customer service care representatives, along with senior leadership positions.
Guided prospective candidates and negotiated contract terms.
Screened potential candidates through in house and external interviews.
Performed reference checks, exit interviews and other background verifications for all candidates.
Facilitated training and on-boarding of 120 employees, for new client 2nd Quarter, 2010, bringing a projected $25,000 monthly revenue to the site.
Bolstered recognition from client and internal transition leads.
Excelled within deadline-intensive environment, ensuring the accurate and on-time completion of all recruitment efforts.
Reduced employee attrition by 2% 4th quarter 2010.
HRIS Administrator September 2008 to November 2010 Company Name － City , State
Managed the Leave of Absence and FMLA process.
Determine eligibility, processed employee requests, tracked FMLA leave taken and remaining hours for approved intermittent use and close-out file upon completion.
Coordinated Workman's Compensation claims from initial accident reports through medical treatment and return to work documentation.
Acted as a liaison between Liberty Mutual, SITEL and claimant.
Supported benefits administration for on site and home based employees, including open enrollment, new hire orientation and qualifying events.
Guided on site employee recognition programs including, employee referral bonus and service awards ceremonies.
Mediated, documented and resolved employee relations issues.
Maintained personnel file compliance for both on site and home based employees.
Championed campaigns for community outreach; Juvenile Diabetes Research Foundation (JDRF), United Way, Toys for Tots and Road Runner food bank.
",ADVOCATE
79663360," SUBSTITUTE TEACHER Professional Summary Enthusiastic and self-motivated professional, with experience as a youth worker, seeks an opportunity to enhance existing skills in working with vulnerable children and families. I am familiar with the challenges and difficulties that children living in stressful family situations face and am keen to offer support that facilitates lasting change. In my work with students, I have direct experience of the impact of abuse and neglect on children's development and functioning. I wish to work in partnership with other professionals to ensure that children grow up to achieve their full potential in safe, loving environments whether that is at home with their birth family or in alternative settings. Core Qualifications Analytical Thinking - Applies logic to solve problems and get the job done.  Knowledge of child development and the impact of
abuse/trauma on children's functioning  Even Temperament Controlling emotions and not retaliating to negative behavior. Excellent communication - Can use language effectively to gather information and facilitate the exchange of ideas. Decision Making - Can make decisions and take responsibility for them. Ethics - Has personal and professional ethics and fosters a diverse and respectful workplace. Interpersonal Relations - Exhibits respect and understand of others to maintain professional relationships. Interpersonal Awareness: The ability to have and show empathy to others. Listens well and responds in a non-threatening way. Results Oriented - Achieves goals in a timely manner while providing excellent client service. Experience April 2015 to Current Company Name City , State Substitute Teacher Carried out programs of study prescribed in the lesson plans. Built rapport and relationships with students, families and staff. Created a classroom environment that is orderly and conducive to learning and appropriate to the maturity and interests of the students. Guided the learning process toward the achievement of curriculum goals and designated outcomes. Established and maintained consistent boundaries for students in regards to conduct and behavior. Ensured that students that are struggling or at-risk of failing receive appropriate support as needed. Explored reasons behind student's truancy or poor attendance in order to refer onwards to school counselors. Worked in partnership with school staff to achieve learning outcomes. Maintained communication with teachers and family's regarding student's achievements. Was mindful of and reported any incidents of abuse, exploitation or neglect to appropriate professionals in line with district policies. August 2012 to August 2015 Company Name City , State Youth Worker Built one on one relationships with students of various ages, ethnicities and backgrounds. Provided life skill training (budgeting, personal responsibility, integrity, job skills, etc) and mentoring to students. Assisted students with planning for college/university attendance. Supported students to grow in self-esteem, positive coping strategies, and social skills. Appropriately discussed difficult/traumatic life experiences with students (i.e. poor self-esteem, bullying, stressful home life, removal from birth family, foster care, etc); helping them to address negative emotions/beliefs surrounding these experiences. Empowered students to develop skills in leadership, communication, decision-making, and healthy boundaries. Provided support to students with learning difficulties. Maintained close links with parents/family to communicate child's progress. Encouraged the involvement of parents/family in participating in school and related activities. Reported any incidents of child protection/neglect in line with CRU policies. Took the lead in planning & organizing successful fundraisers benefiting students' ongoing development. Liaised with local community to enhance relationships with CRU. Assessed, budget, and execute organizational goals. Developed Bible studies for students. Built relationships with people to generate financial support for occupation. September 2010 to August 2012 Company Name City , State Mechanic Performed maintenance on airport and airline facilities and equipment. Performed regular preventive maintenance and corrective maintenance. Submitted manual encoding. Fixed and manage the conveyor belts and carousels. Installed and repaired fire and safety doors. June 2007 to September 2010 Company Name City , State Baggage Handler Assisted customers with luggage. Helped check-in customers bags boarding passes. Reported left behind luggage and contacted the owner. Managed checkpoint security lanes. Education Dallas Theological Seminary-Houston Campus Master of Arts : Christian Education Christian Education 2013 City , State Bachelor of Science : Christian Leadership/Biblical Studies Christian Leadership/Biblical Studies Skills ·        
Computer literate and valid Texas driver's
license/insurance
·        Great communication and note-taking skills  ​ ","
SUBSTITUTE TEACHER
Professional Summary
Enthusiastic and self-motivated professional, with experience as a youth worker, seeks an opportunity to enhance existing skills in working with vulnerable children and families. I am familiar with the challenges and difficulties that children living in stressful family situations face and am keen to offer support that facilitates lasting change. In my work with students, I have direct experience of the impact of abuse and neglect on children's development and functioning. I wish to work in partnership with other professionals to ensure that children grow up to achieve their full potential in safe, loving environments whether that is at home with their birth family or in alternative settings.
Core Qualifications
Analytical Thinking - Applies logic to solve problems and get the job done.
 Knowledge of child development and the impact of
abuse/trauma on children's functioning 
Even Temperament Controlling emotions and not retaliating to negative behavior.
Excellent communication - Can use language effectively to gather information and facilitate the exchange of ideas.
Decision Making - Can make decisions and take responsibility for them.
Ethics - Has personal and professional ethics and fosters a diverse and respectful workplace.
Interpersonal Relations - Exhibits respect and understand of others to maintain professional relationships.
Interpersonal Awareness: The ability to have and show empathy to others. Listens well and responds in a non-threatening way.
Results Oriented - Achieves goals in a timely manner while providing excellent client service.
Experience
April 2015
to
Current
Company Name City , State Substitute Teacher
Carried out programs of study prescribed in the lesson plans.
Built rapport and relationships with students, families and staff.
Created a classroom environment that is orderly and conducive to learning and appropriate to the maturity and interests of the students.
Guided the learning process toward the achievement of curriculum goals and designated outcomes.
Established and maintained consistent boundaries for students in regards to conduct and behavior.
Ensured that students that are struggling or at-risk of failing receive appropriate support as needed.
Explored reasons behind student's truancy or poor attendance in order to refer onwards to school counselors.
Worked in partnership with school staff to achieve learning outcomes.
Maintained communication with teachers and family's regarding student's achievements.
Was mindful of and reported any incidents of abuse, exploitation or neglect to appropriate professionals in line with district policies.
August 2012
to
August 2015
Company Name City , State Youth Worker
Built one on one relationships with students of various ages, ethnicities and backgrounds.
Provided life skill training (budgeting, personal responsibility, integrity, job skills, etc) and mentoring to students.
Assisted students with planning for college/university attendance.
Supported students to grow in self-esteem, positive coping strategies, and social skills.
Appropriately discussed difficult/traumatic life experiences with students (i.e.
poor self-esteem, bullying, stressful home life, removal from birth family, foster care, etc); helping them to address negative emotions/beliefs surrounding these experiences.
Empowered students to develop skills in leadership, communication, decision-making, and healthy boundaries.
Provided support to students with learning difficulties.
Maintained close links with parents/family to communicate child's progress.
Encouraged the involvement of parents/family in participating in school and related activities.
Reported any incidents of child protection/neglect in line with CRU policies.
Took the lead in planning & organizing successful fundraisers benefiting students' ongoing development.
Liaised with local community to enhance relationships with CRU.
Assessed, budget, and execute organizational goals.
Developed Bible studies for students.
Built relationships with people to generate financial support for occupation.
September 2010
to
August 2012
Company Name City , State Mechanic
Performed maintenance on airport and airline facilities and equipment.
Performed regular preventive maintenance and corrective maintenance.
Submitted manual encoding.
Fixed and manage the conveyor belts and carousels.
Installed and repaired fire and safety doors.
June 2007
to
September 2010
Company Name City , State Baggage Handler
Assisted customers with luggage.
Helped check-in customers bags boarding passes.
Reported left behind luggage and contacted the owner.
Managed checkpoint security lanes.
Education
Dallas Theological Seminary-Houston Campus Master of Arts : Christian Education Christian Education
2013
City , State Bachelor of Science : Christian Leadership/Biblical Studies Christian Leadership/Biblical Studies
Skills
·        
Computer literate and valid Texas driver's
license/insurance
·        Great communication and note-taking skills 
‚Äã
",TEACHER
24994145," ONLINE COACHING, PERSONAL TRAINING Summary Professional fitness/wellness coach with strong consultative sales background and high level of expertise in online nutrition coaching, personal training, and behavior coaching. Dynamic speaker, presenter, and writer delivering impactful and motivational presentations. Extensive knowledge of nutrition, exercise, anatomy, and physiology. Skills Selling, coaching, motivating, presenting, writing, customer relations, fitness training, professional speaking (radio, seminars, TV), organizing, tech and social media savvy (Microsoft Office, WordPress, Facebook, Twitter, Instagram)  Experience Online Coaching, Personal Training 01/2011 to Current Company Name City Clients have access to a broad range of services from online to in-person personal training, nutrition programming, weight loss consultations and exercise analysis. FitByRaphael is a one-stop, total solution for fitness, weight-loss, and an overall healthy lifestyle.   Solution focused health coaching based on readiness for change assessment Establish trust and rapport with clients through collaborative coaching, proactive communication, use of empathy and consistency of follow-through High-level of  communication and unlimited support (email, phone, Skype) resulting in high levels of compliance and successful outcomes Successful results from motivational interviewing and cognitive behavioral strategies to shift mindset and improve self- efficacy Daily accountability using online food journaling Privately produced, fully instructional exercise video library Authored two successful eBooks: The Power of Healing Through Fitness and Nutrition, 8-Weeks to Lasting Weight Loss (Home and Gym edition) Chief Fitness Pro 07/2002 to 01/2011 Company Name City , State Online fitness expert and personal trainer for eDiets online member community Designed online personalized fitness programs to help members achieve their weight loss and physical transformation goals Achieved outstanding results by coaching 95% of testimonials used in National TV commercial campaigns, including multiple 100-pound weight loss testimonials  Developed, produced and led eDiets Best Body Boot Camp workout DVD with a unique, online 6-week coaching component Program growth of 40% from inception and weight loss of 8-17 pounds per member  Served as primary PR representative for all news releases and fitness related inquiries across multiple media outlets (TV, radio, print) Authored compelling weekly fitness articles, attracting 500,000 to 1 million hits Produced and directed 300 exercise videos for use on eDiets website​ ​​ ​​ PERSONAL TRAINING 07/2000 to Current Extensive one-to-one personal training experience in gyms, personal training studios and homes  Nutritional guidance and support Guide clients in safe exercise, taking into account individualized physical limitations   Administer fitness assessments with all clients including body composition testing, blood pressure, and treadmill tests   Design safe and effective  strength training, cardiovascular and flexibility programs based on client goals     Regularly trained staff on fitness industry updates and coached personal trainers on professional conduct AWARDS eDiets Employee Of The Year  Recognized by The North American Precis Syndicate (NAPS) for extraordinary achievement in media relations World Natural Bodybuilding Federation (WNBF) -  Won professional status as drug-free bodybuilder Education and Training B.A : Communications Southern Connecticut State University Certified Personal Trainer - The American Council on Exercise (ACE) #T72735 ","
ONLINE COACHING, PERSONAL TRAINING
Summary
Professional fitness/wellness coach with strong consultative sales background and high level of expertise in online nutrition coaching, personal training, and behavior coaching. Dynamic speaker, presenter, and writer delivering impactful and motivational presentations. Extensive knowledge of nutrition, exercise, anatomy, and physiology.
Skills
Selling, coaching, motivating, presenting, writing, customer relations, fitness training, professional speaking (radio, seminars, TV), organizing, tech and social media savvy (Microsoft Office, WordPress, Facebook, Twitter, Instagram) 
Experience
Online Coaching, Personal Training 01/2011 to Current Company Name City
Clients have access to a broad range of services from online to in-person personal training, nutrition programming, weight loss consultations and exercise analysis. FitByRaphael is a one-stop, total solution for fitness, weight-loss, and an overall healthy lifestyle.
 
Solution focused health coaching based on readiness for change assessment
Establish trust and rapport with clients through collaborative coaching, proactive communication, use of empathy and consistency of follow-through
High-level of  communication and unlimited support (email, phone, Skype) resulting in high levels of compliance and successful outcomes
Successful results from motivational interviewing and cognitive behavioral strategies to shift mindset and improve self- efficacy
Daily accountability using online food journaling
Privately produced, fully instructional exercise video library
Authored two successful eBooks: The Power of Healing Through Fitness and Nutrition, 8-Weeks to Lasting Weight Loss (Home and Gym edition)
Chief Fitness Pro 07/2002 to 01/2011 Company Name City , State
Online fitness expert and personal trainer for eDiets online member community
Designed online personalized fitness programs to help members achieve their weight loss and physical transformation goals
Achieved outstanding results by coaching 95% of testimonials used in National TV commercial campaigns, including multiple 100-pound weight loss testimonials 
Developed, produced and led eDiets Best Body Boot Camp workout DVD with a unique, online 6-week coaching component
Program growth of 40% from inception and weight loss of 8-17 pounds per member 
Served as primary PR representative for all news releases and fitness related inquiries across multiple media outlets (TV, radio, print)
Authored compelling weekly fitness articles, attracting 500,000 to 1 million hits
Produced and directed 300 exercise videos for use on eDiets website‚Äã
‚Äã‚Äã
‚Äã‚Äã
PERSONAL TRAINING 07/2000 to Current
Extensive one-to-one personal training experience in gyms, personal training studios and homes 
Nutritional guidance and support
Guide clients in safe exercise, taking into account individualized physical limitations  
Administer fitness assessments with all clients including body composition testing, blood pressure, and treadmill tests  
Design safe and effective  strength training, cardiovascular and flexibility programs based on client goals    
Regularly trained staff on fitness industry updates and coached personal trainers on professional conduct
AWARDS
eDiets Employee Of The Year 
Recognized by The North American Precis Syndicate (NAPS) for extraordinary achievement in media relations
World Natural Bodybuilding Federation (WNBF) -  Won professional status as drug-free bodybuilder
Education and Training
B.A : Communications Southern Connecticut State University
Certified Personal Trainer - The American Council on Exercise (ACE) #T72735
",FITNESS
14724186," INTERIOR DESIGNER Professional Summary Hands on and highly motivated Interior Designer involved in all stages of design from concept inception
and development to installation. Results-oriented Design Professional who works with the design team
to provide seamless, cutting edge and creative designs within strict time frames. Work History Interior Designer Jan 1999 - Current Company Name City , State Consulted with clients to determine scope of project, and appropriate budget to achieve client's goal in a high level of design. Presented professional and polished storyboards, layouts and budgets based on scope of each project. Offered solutions for design concerns. Negotiated and assisted in writing contracts to present to client. Selected and Sourced all hardline materials, surface materials, paint colors and architectural solutions to assist in completing project. Created custom furniture as needed by interfacing with fabricators and artisans. Guided assistants, contractors and peers in resolving design issues, whether aesthetic or structural. Offered clear and fair communication to team members, assisting with design process. Sourcing of all ff&e items to suit specific project needs, while maintaining project budget. Procurement of all items needed to complete project within deadlines. Receipt and placement of furnishings, art and all decorative elements. Created custom furniture as needed by interfacing with fabricators and artisans. Procurement Budget Preparation. Sales and Customer Service. Colorist and Paint Specialist Education High School Diploma : Shadle Park High School City , State Skills Photoshop, art, Budget Preparation, budgets, budget, contracts, client, clients, Customer Service, Layout, Leadership and Training, materials, Office Suite, paint, Procurement, Rendering, Sales, Sketching Additional Information Esprit Apartment Community, Marina Del Rey, Ca Bryson Square Apartment Community, Atlanta, Ga Turpin Ranch, Jackson Hole, Wy Boulders Apartment Community, Las Vegas, NV Nordstrom Summer Home, Union, WA Nordstrom Home, Bellevue, Wa Blumer Residence, Bellevue, Wa Baruffi Residence, Bellevue, Wa Waechter House Boat, Seattle, Wa Windermere Real Estate Offices, Seattle, Wa Wood Residence, Sun Valley, Id Wood Residence, Seattle, Wa Luigi Osteria, Los Angeles, Ca Pho Restaurant, Los Angeles, Ca LA Spice Catering, Los Angeles, Ca Borracho Cantina, Los Angeles, Ca Caffe Primo, Los Angeles, Ca Caffe Primo, Glendale, Ca Caffe Primo, Hollywood, Ca Lofts at Theater Square Apartment Community, Petaluma, Ca ","
INTERIOR DESIGNER
Professional Summary
Hands on and highly motivated Interior Designer involved in all stages of design from concept inception
and development to installation. Results-oriented Design Professional who works with the design team
to provide seamless, cutting edge and creative designs within strict time frames.
Work History
Interior Designer Jan 1999 - Current Company Name City , State
Consulted with clients to determine scope of project, and appropriate budget to achieve client's goal in a high level of design.
Presented professional and polished storyboards, layouts and budgets based on scope of each project.
Offered solutions for design concerns.
Negotiated and assisted in writing contracts to present to client.
Selected and Sourced all hardline materials, surface materials, paint colors and architectural solutions to assist in completing project.
Created custom furniture as needed by interfacing with fabricators and artisans.
Guided assistants, contractors and peers in resolving design issues, whether aesthetic or structural.
Offered clear and fair communication to team members, assisting with design process.
Sourcing of all ff&e items to suit specific project needs, while maintaining project budget.
Procurement of all items needed to complete project within deadlines.
Receipt and placement of furnishings, art and all decorative elements.
Created custom furniture as needed by interfacing with fabricators and artisans.
Procurement
Budget Preparation.
Sales and Customer Service.
Colorist and Paint Specialist
Education
High School Diploma : Shadle Park High School City , State
Esprit Apartment Community, Marina Del Rey, Ca Bryson Square Apartment Community, Atlanta, Ga Turpin Ranch, Jackson Hole, Wy Boulders Apartment Community, Las Vegas, NV Nordstrom Summer Home, Union, WA Nordstrom Home, Bellevue, Wa Blumer Residence, Bellevue, Wa Baruffi Residence, Bellevue, Wa Waechter House Boat, Seattle, Wa Windermere Real Estate Offices, Seattle, Wa Wood Residence, Sun Valley, Id Wood Residence, Seattle, Wa Luigi Osteria, Los Angeles, Ca Pho Restaurant, Los Angeles, Ca LA Spice Catering, Los Angeles, Ca Borracho Cantina, Los Angeles, Ca Caffe Primo, Los Angeles, Ca Caffe Primo, Glendale, Ca Caffe Primo, Hollywood, Ca Lofts at Theater Square Apartment Community, Petaluma, Ca
",DESIGNER
63391085," TEACHER Professional Summary Looking for a position to use my strong passion for children's development, together with skills and experience that will enable me to make a significant difference. Also, to build a long-term career with opportunities for growth and to keep up with the cutting edge of the technologies. Qualifications Excellent communication and multi -tasking skills developed from previous experiences Excellent leadership skills, with the ability to take necessary actions in tasks when required Admirable work ethic Team player with exceptional communication skills Reliable, flexible and hard working Computer skills: Windows, XP, PowerPoint, Microsoft Word, Excel, Outlook, QuickBooks, Internet research Experience Teacher 08/2013 to Current Company Name City , State
Teach United States History, Civics, Geography, and English Language & Literature for Middle School. Plan, prepare and deliver lessons to a range of middle school classes. Conduct up to 5 classes in one day. Record and monitor student attendance. Mark work and give appropriate feedback to pupils. Devise and write new curriculum materials. Prepare pupils for external examinations, such as Stanford and SOL. Manage pupils' behavior in the classroom and on school premises. Administer examinations. Prepare coursework for students and the class. ​ Teacher 08/2009 to 06/2012 Company Name City , State Implemented instructional activities that contributed to a climate where students were actively engaged in meaningful learning experiences. Identified, selected, and modified instructional resources to meet the needs of the students with varying backgrounds, learning styles, and special needs. Assisted in assessing changing curricular needs and offers plans for improvement. Maintained effective and efficient record keeping procedures. Provided a positive environment in which students were encouraged to be actively engaged in the learning process. Communicated effectively, both orally and in writing, with students, parents, and other professionals on a regular basis. Collaborated with peers to enhance the instructional environment. Displayed professional and ethical standards when dealing with students, parents, peers, and community. Office Manager/Administrative Assistant 03/2006 to 08/2009 Company Name City , State Provided administrative support to the Department Chair and 15 faculty members. Arranged Senior Thesis Defense schedules for seniors and publish the ones that passed with distinction. Edited and prepared semester schedules for faculty. Calculated GPA and prepare certificates for students graduating with honors. Trained and supervised work study students for the department. Provided detailed information for parents and students inquiring about majors, concentrations and minors within the Department of Philosophy & Religious Studies. Student Services Assistant/Administrative Assistant 08/2004 to 03/2006 Company Name City , State Processed admission applications to include tours of the site, a review of records and scheduling of placement IEP meeting. Maintained and scheduled annual IEP (Individual Education Program) and Triennial (Eligibility) meetings. Processed and distributed monthly related service reports, quarterly progress reports and report cards. Maintained all aspects of student records to ensure compliance with the Department of Education. Worked with all school divisions in the state of Virginia to provide information regarding VSDBM-H's facility and offer assistance in following the procedure when students were referred. Provided parents with information regarding the regulations governing Special Education Programs for Children with Disabilities in Virginia. Maintained a database with accurate disabilities, geographical information, class list, related services and state reportable information. Business Manager/Travel Coordinator 03/1996 to 06/2002 Company Name City , State Administered salary payments for contracted athletic staff and processed student payroll. Controlled and maintained all recruiting travel to and from campus, making sure NCAA guidelines were enforced. Prepared and distributed travel itineraries, manifest and directions for team travel, arranged travel via chartered flights or chartered bus by processing bids, traveled with teams to provide assistance with teams meals, outings and any last minute arrangements as needed. Compiled financial reports and managed travel budgets for 46 teams. Processed all game competition contracts and processed invoices for payment thereafter. Administrative Assistant 09/1993 to 03/1996 Company Name City , State Provided administrative support to the Assistant Dean, School of Technology. Processed time sheets for thirty-five work study and graduate students. Interpreted departmental criteria for scholarships and grants offered via School of Technology and disbursed accordingly after verification using the AIS (Administrative Information System) and SIS (Student Information System). Organized and schedule summer interns. Education Master of Science : Education 2017 Liberty University City , State Bachelor of Science : Behavioral Science May, 2009 Bluefield College City , State Skills Administrative, administrative support, budgets, communication skills, Excellent communication, contracts, database, financial reports, grants, leadership skills, lesson plan, materials, meetings, Excel, Outlook, PowerPoint, Windows, Microsoft Word, multi -tasking, Internet research, payroll, Philosophy, Policies, progress, QuickBooks, record keeping, recruiting, scheduling, teacher, Team player ","
TEACHER
Professional Summary
Looking for a position to use my strong passion for children's development, together with skills and experience that will enable me to make a significant difference. Also, to build a long-term career with opportunities for growth and to keep up with the cutting edge of the technologies.
Qualifications
Excellent communication and multi -tasking skills developed from previous experiences
Excellent leadership skills, with the ability to take necessary actions in tasks when required
Admirable work ethic
Team player with exceptional communication skills
Reliable, flexible and hard working
Computer skills: Windows, XP, PowerPoint, Microsoft Word, Excel, Outlook, QuickBooks, Internet research
Experience
Teacher 08/2013 to Current Company Name City , State
Teach United States History, Civics, Geography, and English Language & Literature for Middle School.
Plan, prepare and deliver lessons to a range of middle school classes. Conduct up to 5 classes in one day.
Record and monitor student attendance.
Mark work and give appropriate feedback to pupils.
Devise and write new curriculum materials.
Prepare pupils for external examinations, such as Stanford and SOL.
Manage pupils' behavior in the classroom and on school premises.
Administer examinations.
Prepare coursework for students and the class.
‚Äã
Teacher 08/2009 to 06/2012 Company Name City , State
Implemented instructional activities that contributed to a climate where students were actively engaged in meaningful learning experiences.
Identified, selected, and modified instructional resources to meet the needs of the students with varying backgrounds, learning styles, and special needs.
Assisted in assessing changing curricular needs and offers plans for improvement.
Maintained effective and efficient record keeping procedures.
Provided a positive environment in which students were encouraged to be actively engaged in the learning process.
Communicated effectively, both orally and in writing, with students, parents, and other professionals on a regular basis.
Collaborated with peers to enhance the instructional environment.
Displayed professional and ethical standards when dealing with students, parents, peers, and community.
Office Manager/Administrative Assistant 03/2006 to 08/2009 Company Name City , State
Provided administrative support to the Department Chair and 15 faculty members.
Arranged Senior Thesis Defense schedules for seniors and publish the ones that passed with distinction.
Edited and prepared semester schedules for faculty.
Calculated GPA and prepare certificates for students graduating with honors.
Trained and supervised work study students for the department.
Provided detailed information for parents and students inquiring about majors, concentrations and minors within the Department of Philosophy & Religious Studies.
Student Services Assistant/Administrative Assistant 08/2004 to 03/2006 Company Name City , State
Processed admission applications to include tours of the site, a review of records and scheduling of placement IEP meeting.
Maintained and scheduled annual IEP (Individual Education Program) and Triennial (Eligibility) meetings.
Processed and distributed monthly related service reports, quarterly progress reports and report cards.
Maintained all aspects of student records to ensure compliance with the Department of Education.
Worked with all school divisions in the state of Virginia to provide information regarding VSDBM-H's facility and offer assistance in following the procedure when students were referred.
Provided parents with information regarding the regulations governing Special Education Programs for Children with Disabilities in Virginia.
Maintained a database with accurate disabilities, geographical information, class list, related services and state reportable information.
Business Manager/Travel Coordinator 03/1996 to 06/2002 Company Name City , State
Administered salary payments for contracted athletic staff and processed student payroll.
Controlled and maintained all recruiting travel to and from campus, making sure NCAA guidelines were enforced.
Prepared and distributed travel itineraries, manifest and directions for team travel, arranged travel via chartered flights or chartered bus by processing bids, traveled with teams to provide assistance with teams meals, outings and any last minute arrangements as needed.
Compiled financial reports and managed travel budgets for 46 teams.
Processed all game competition contracts and processed invoices for payment thereafter.
Administrative Assistant 09/1993 to 03/1996 Company Name City , State
Provided administrative support to the Assistant Dean, School of Technology.
Processed time sheets for thirty-five work study and graduate students.
Interpreted departmental criteria for scholarships and grants offered via School of Technology and disbursed accordingly after verification using the AIS (Administrative Information System) and SIS (Student Information System).
Organized and schedule summer interns.
Education
Master of Science : Education 2017 Liberty University City , State
Bachelor of Science : Behavioral Science May, 2009 Bluefield College City , State
Skills
Administrative, administrative support, budgets, communication skills, Excellent communication, contracts, database, financial reports, grants, leadership skills, lesson plan, materials, meetings, Excel, Outlook, PowerPoint, Windows, Microsoft Word, multi -tasking, Internet research, payroll, Philosophy, Policies, progress, QuickBooks, record keeping, recruiting, scheduling, teacher, Team player
",TEACHER
19918523," TEACHER Summary I taught 5th, 2nd, and 3rd grade for the last fifteen years.  I typically worked with general education students, collaboratively teaching with special educations teachers as well.   Enthusiastic teacher effective at providing high quality instruction and fostering a positive learning environment for all students. Superb leadership, organization, and communication skills. Easily cultivates trusting and productive relationships with students, parents, teachers and administration. Mature and professional who adapts to new situations and technologies with ease.  Skills Current Virginia  postgraduate professional license Critical thinker Calm under pressure Decisive Mediation and advocacy talent Curriculum development and long term planning highly organized excellent work ethic Experience 08/2002 Teacher Company Name － City , State Established positive relationships with students, parents, fellow teachers and school administrators. Created lesson plans in accordance with state curriculum and school-wide curriculum standards. Strengthened parent-teacher and parent-child communication by holding regular parent-teacher conferences. Named Teacher of the Year by peers in 2015. 02/2001 to 02/2002 Assistant Teacher Company Name － City , State Responsible for twenty students ages five to eight years old in a before and after school childcare setting. Summer camp session full time care for ages five to eleven and includes chaperoning weekly field trips, providing transportation on passenger buses, and knowledge of first aid procedures. 02/1998 to 02/2001 Senior Support Representative Company Name － City , State Resource for customer service and technical problems for eight on-line support technicians for this E-classified ad service. 02/1996 to 02/1998 Customer Service / Administrator Company Name － City , State Created and maintained Customer Service Training manual for online classifieds company. Provided internal and external customer service via e-mail and system troubleshooting. Education and Training 1998 AA : Child Development DE ANZA College － City , State Cum Laude Child Development 2002 BS : Psychology Virginia Commonwealth University － City , State Psychology Cum Laude 2002 Masters : Teaching Virginia Commonwealth University － City , State Skills Proficiency with Promethean Board Computer literacy Interpersonal skills and communication ​ Activities and Honors Team leader for second grade team for five years Teacher of the year at Providence Elementary 2015-2016 ","
TEACHER
Summary
I taught 5th, 2nd, and 3rd grade for the last fifteen years.  I typically worked with general education students, collaboratively teaching with special educations teachers as well.   Enthusiastic teacher effective at providing high quality instruction and fostering a positive learning environment for all students. Superb leadership, organization, and communication skills. Easily cultivates trusting and productive relationships with students, parents, teachers and administration. Mature and professional who adapts to new situations and technologies with ease. 
Skills
Current Virginia  postgraduate professional license
Critical thinker
Calm under pressure
Decisive
Mediation and advocacy talent
Curriculum development and long term planning
highly organized
excellent work ethic
Experience
08/2002
Teacher Company Name － City , State Established positive relationships with students, parents, fellow teachers and school administrators. Created lesson plans in accordance with state curriculum and school-wide curriculum standards. Strengthened parent-teacher and parent-child communication by holding regular parent-teacher conferences. Named Teacher of the Year by peers in 2015.
02/2001 to 02/2002
Assistant Teacher Company Name － City , State
Responsible for twenty students ages five to eight years old in a before and after school childcare setting.
Summer camp session full time care for ages five to eleven and includes chaperoning weekly field trips, providing transportation on passenger buses, and knowledge of first aid procedures.
02/1998 to 02/2001
Senior Support Representative Company Name － City , State
Resource for customer service and technical problems for eight on-line support technicians for this E-classified ad service.
02/1996 to 02/1998
Customer Service / Administrator Company Name － City , State
Created and maintained Customer Service Training manual for online classifieds company.
Provided internal and external customer service via e-mail and system troubleshooting.
Education and Training
1998
AA : Child Development DE ANZA College － City , State Cum Laude Child Development
2002
BS : Psychology Virginia Commonwealth University － City , State Psychology Cum Laude
2002
Masters : Teaching Virginia Commonwealth University － City , State
Skills
Proficiency with Promethean Board
Computer literacy
Interpersonal skills and communication
‚Äã
Activities and Honors
Team leader for second grade team for five years
Teacher of the year at Providence Elementary 2015-2016
",TEACHER
28669770," PERSONAL TRAINER Summary Hard working, seasoned customer service professional with extensive experience in face to face service and sales, seeking a new opportunity in a stable organization where I can use my skills and knowledge to make a positive contribution and assist in the growth of both the company and my personal career. Highly motivated professional with excellent interpersonal and motivational skills Infectious enthusiasm and positive attitude Extensive experience meeting goals; both personal and professional (i.e., sales, fees, gross profit, contribution, and hours) Experience and successful track record of managing others Proven experience in sales: over $150,00 dollars sold in 3 years Building and maintaining relationships with key customers and business leaders in the community Experience gained in leading staff in business development, customer retention, recruiting, and expense management Self-motivated individual continuously striving for success Strong sense of discipline and desire to learn new skills Works well as an individual or as part of a team Ability to easily anticipate the needs and desires of customers Works well under pressure and deadlines Experience Personal Trainer , 09/2014 Company Name － City , State Provide orientation and instruction to member pertinent to apt technique, suitable exercise intensity, body mechanics, frequency and duration along with right selection and equipment usage. Supervise directly exercise session and perform one-on-one with all members. Ensure to correct body mechanics, exercise technique and form. Oversee individual response towards exercise and modify program as appropriate. Forecast member needs and progress rate along with present new exercises as required to sustain progress of member. Consult members to identify health history, personal goals, previous exercise history plus lifestyle factors affecting success potential. Prepare individual exercise program on basis of health history, member's personal goals and fitness assessment results. Maintain and manage top level of customer hospital associate plus physician satisfaction pertinent to fitness programs, exercise equipment along with interaction with all fitness associates. Promote affirmative, client-focused relations with all customers. Maintain and update records of member training and productivity for Fitness Manager. Fitness Manager , 09/2013 to 08/2014 Company Name － City , State Recruited and train Personal Trainers in their respective job duties. Prepared weekly schedules and work assignments for Fitness Trainers. Ensured that the customers are given high quality services and assistance when needed. Assisted in developing and maintaining workout programs. Stayed abreast on latest updates in fitness industry. Ensured gym facility is maintained clean, safe and orderly. Ensured that gym equipment was kept in good working condition. Monitored the initial workouts of new customers and provide feedback. Offer various fitness programs to suite customer's specific needs. Work with other staffs to achieve monthly target. Ensure that all staffs follow center's procedures and policies. Enhance revenue by providing additional discounts and services to existing and new customers. Supervise day-to-day operations of the gym and personal training sessions. Organize educational training, seminars and meetings for personal training staff for professional growth. Resolve issues and complaints pertaining to personal training from customers. Implement customer suggestions and recommendations to optimize training program. Schedule and conduct gym tours to new customers. Maintain all paperwork regarding personal training schedules and procedures. Fitness Manager/ Master Trainer , 08/2010 to 09/2013 Company Name － City , State Served as liaison between the general manager and fitness consultant staff. Assisted the fitness coordinator with the daily operations. Enforce all fitness-related policies and procedures. Execute risk management plan. Recruited, hired, trained, scheduled and assisted in the evaluation of personal trainers, fitness consultants and other staff. Organized and manage all staff meetings. Coordinated continuing education workshops. Verified fitness attendant payroll at the end of each pay period. Maintained fitness activity areas inventory. Making recommendations for fitness center purchasing. Assisted general manager with substitution process providing facility coverage when needed. Served as liaison between the fitness attendant staff and equipment technician staff. Personal Trainer , 12/2008 to 09/2010 Company Name － City , State Assessed the needs and capabilities of individuals through fitness assessment procedures. Advised individuals on the correct method and use of exercise machines and devices including weights. Developed individual exercise programs for individuals based on age and fitness levels. Provided instruction in a variety of fitness activities including non-gym related activities. Motivated clients to work to his/her maximum and safe potential for the entire workout. Assured all exercises are done with proper form and technique maximizing results. Helped clients develop realistic, attainable goals and continually modifying training objectives. Education Bachelor of Science : Exercise Science and Human Performance , 1 2008 Exercise Science and Human Performance A.A : Exercise Science , 1 2006 Mesabi Range Community College － State Exercise Science AFPA Nutrition Certification Completion Buena Vista University － City , State Skills apt, consultant, client, clients, general manager, instruction, inventory, meetings, payroll, policies, progress, purchasing, quality, risk management, seminars, technician, workshops ","
PERSONAL TRAINER
Summary
Hard working, seasoned customer service professional with extensive experience in face to face service and sales, seeking a new opportunity in a stable organization where I can use my skills and knowledge to make a positive contribution and assist in the growth of both the company and my personal career. Highly motivated professional with excellent interpersonal and motivational skills Infectious enthusiasm and positive attitude Extensive experience meeting goals; both personal and professional (i.e., sales, fees, gross profit, contribution, and hours) Experience and successful track record of managing others Proven experience in sales: over $150,00 dollars sold in 3 years Building and maintaining relationships with key customers and business leaders in the community Experience gained in leading staff in business development, customer retention, recruiting, and expense management Self-motivated individual continuously striving for success Strong sense of discipline and desire to learn new skills Works well as an individual or as part of a team Ability to easily anticipate the needs and desires of customers Works well under pressure and deadlines
Experience
Personal Trainer , 09/2014 Company Name － City , State
Provide orientation and instruction to member pertinent to apt technique, suitable exercise intensity, body mechanics, frequency and duration along with right selection and equipment usage.
Supervise directly exercise session and perform one-on-one with all members.
Ensure to correct body mechanics, exercise technique and form.
Oversee individual response towards exercise and modify program as appropriate.
Forecast member needs and progress rate along with present new exercises as required to sustain progress of member.
Consult members to identify health history, personal goals, previous exercise history plus lifestyle factors affecting success potential.
Prepare individual exercise program on basis of health history, member's personal goals and fitness assessment results.
Maintain and manage top level of customer hospital associate plus physician satisfaction pertinent to fitness programs, exercise equipment along with interaction with all fitness associates.
Promote affirmative, client-focused relations with all customers.
Maintain and update records of member training and productivity for Fitness Manager.
Fitness Manager , 09/2013 to 08/2014 Company Name － City , State
Recruited and train Personal Trainers in their respective job duties.
Prepared weekly schedules and work assignments for Fitness Trainers.
Ensured that the customers are given high quality services and assistance when needed.
Assisted in developing and maintaining workout programs.
Stayed abreast on latest updates in fitness industry.
Ensured gym facility is maintained clean, safe and orderly.
Ensured that gym equipment was kept in good working condition.
Monitored the initial workouts of new customers and provide feedback.
Offer various fitness programs to suite customer's specific needs.
Work with other staffs to achieve monthly target.
Ensure that all staffs follow center's procedures and policies.
Enhance revenue by providing additional discounts and services to existing and new customers.
Supervise day-to-day operations of the gym and personal training sessions.
Organize educational training, seminars and meetings for personal training staff for professional growth.
Resolve issues and complaints pertaining to personal training from customers.
Implement customer suggestions and recommendations to optimize training program.
Schedule and conduct gym tours to new customers.
Maintain all paperwork regarding personal training schedules and procedures.
Fitness Manager/ Master Trainer , 08/2010 to 09/2013 Company Name － City , State
Served as liaison between the general manager and fitness consultant staff.
Assisted the fitness coordinator with the daily operations.
Enforce all fitness-related policies and procedures.
Execute risk management plan.
Recruited, hired, trained, scheduled and assisted in the evaluation of personal trainers, fitness consultants and other staff.
Organized and manage all staff meetings.
Coordinated continuing education workshops.
Verified fitness attendant payroll at the end of each pay period.
Maintained fitness activity areas inventory.
Making recommendations for fitness center purchasing.
Assisted general manager with substitution process providing facility coverage when needed.
Served as liaison between the fitness attendant staff and equipment technician staff.
Personal Trainer , 12/2008 to 09/2010 Company Name － City , State
Assessed the needs and capabilities of individuals through fitness assessment procedures.
Advised individuals on the correct method and use of exercise machines and devices including weights.
Developed individual exercise programs for individuals based on age and fitness levels.
Provided instruction in a variety of fitness activities including non-gym related activities.
Motivated clients to work to his/her maximum and safe potential for the entire workout.
Assured all exercises are done with proper form and technique maximizing results.
Helped clients develop realistic, attainable goals and continually modifying training objectives.
Education
Bachelor of Science : Exercise Science and Human Performance , 1 2008 Exercise Science and Human Performance
A.A : Exercise Science , 1 2006 Mesabi Range Community College － State Exercise Science
AFPA Nutrition Certification Completion Buena Vista University － City , State
",FITNESS
69097572," TRANSACTION PROCESSING ANALYST Summary Dependable individual who brings management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills. Dedicated person demonstrating effective leadership in all aspects of the job. Dedicated serviceman focused on applying 6 years of military Multimedia Illustration experience to gain employment in the civilian sector. Exceptionally hard worker well-versed in Adobe CS5, Graphic Design, Excel, Word and Power Point. An individual who is passionate, creative and multi-talented, a hands on professional that has a great attitude and fun to work with. Accomplishments Joined the Army Reserve at 17 for a total enlisted term of 8 years. Became assistant manager at Buffalo's SW Cafe after one year of working there.  Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude. Consistently generated additional revenue through skilled sales techniques. Became Theater manager after 13 months as a security guard.  Successfully decreased staff turnover by 10 % in 5 months, by increasing moral.  Managed the training for over 200 employees. Initiated new merchandise store inside theater which resulted in increased sales. Served as key contributing member to Leadership team. joined Accenture in 2014 and was given responsibility for advanced analytics reports after 6 months. promoted to financial analyst after 12 months.  Led the development of more than 4 new financial reporting methods to measure productivity and efficiency.Increased cost-effectiveness through compliance enforcement and implementation of a new quality control system. Experience Company Name December 2014 to Current Transaction processing Analyst City , State Provided EVMS support to Control Account
Managers (CAMs) on F100/OME and Power systems financial reports. Assisted CAMs with planning and development of
Work Breakdown Structure (WBS). Completed plan Change Requests to
add, de-scope, reprofile future work/budget. Met with CAMs to review data related to their
projects, particularly Schedule, Performance, Actual data and resulting
variances. Created Work Release Authorizations (WRAs) for
baseline changes and new activities.
Created Interdivisional Work Authorizations
(IDWAs) in SAP. Charge number maintenance. Supporting monthly EV Metrics to central
engineering, including review of variance explanations, forecasts, and
performance/data updates. Supported the quarterly manpower planning
process by updating forecast project hours with CAM input and/or proposal hours
in Basis of Estimate (BOE). Reduced closing time for monthly and quarterly close by implementing new consolidation procedures. Restructured and analyzed  SAP, Business Warehouse, and Winsight  to improve budget reporting. Company Name July 2010 to February 2014 Theatre Manager City , State Trained, coached and mentored staff. Implemented innovative programs to increase employee loyalty and reduce turnover. Strengthened company's business by leading implementation of fairness and equality for all employees Worked directly with our support office and other managers to achieve objectives. Created new revenue streams through our in house studio store. Developed and rolled out new policies. Exceeded company objectives for the studio store by increasing revenue. Company Name March 2008 to September 2010 Assistant Manager Trained around 20 of the staff. Developed and rolled out new policies. Trained, coached and mentored staff to ensure smooth adoption of new programs or policies. Company Name July 2007 to July 2013 Multimedia Illustrator Trained in the use of tear gas and explosives. Served as custodian of classified documents. Prepared documents for destruction. Operated and maintained communications equipment. Performed as a fire team member during situational training exercises and all infantry dismounted battle drills. Documented and processed classified materials. Tracked personnel and supplies within the company. Maintained 100% accountability of all assigned equipment worth more than $20,000. Planned and briefed personnel on missions. Constructed and camouflaged infantry positions and equipment to prevent detection. Translated complex concepts and data into compelling visuals for media outreach. Designed new on-brand visual elements to effectively convey concepts and messaging. Maintained consistent use of graphic imagery in materials and other marketing outreach. Generated new ideas with limited direction and varied internal client needs. Presented projects to internal clients. Generated computer graphics and page-layout software, graphic elements and photography. Edited existing PowerPoint slides to enhance the corporate message. Generated detailed specs of final designs. Carefully proofread labels and sales materials prior to printing. Created aesthetically-pleasing advertisements that complemented the products. Researched current and emerging art and graphic design technologies. Education Art Institute of San Antonio Bachelor of Arts : Media Arts and Animation City , State Media Arts and Animation Sandra Day O'Connor High School High School Diploma City , State Skills Adobe, advertisements, art, coaching, interpersonal communication, Excellent communication, Creative design, client satisfaction, customer service, Dependable, adaptable learner, Staff training, First Aid, Government security clearance, graphic design, computer graphics, Leadership ability, marketing, organized individual, messaging, Microsoft office, PowerPoint, Weapons training, page-layout, critical thinker, photography, policies, very fast learner, sales, scheduling, tear gas training, Troubleshooting, Honesty, loyalty, integrity, proficient in SAP, EVMS ","
TRANSACTION PROCESSING ANALYST
Summary
Dependable individual who brings management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills. Dedicated person demonstrating effective leadership in all aspects of the job. Dedicated serviceman focused on applying 6 years of military Multimedia Illustration experience to gain employment in the civilian sector. Exceptionally hard worker well-versed in Adobe CS5, Graphic Design, Excel, Word and Power Point. An individual who is passionate, creative and multi-talented, a hands on professional that has a great attitude and fun to work with.
Accomplishments
Joined the Army Reserve at 17 for a total enlisted term of 8 years. Became assistant manager at Buffalo's SW Cafe after one year of working there.  Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude. Consistently generated additional revenue through skilled sales techniques. Became Theater manager after 13 months as a security guard.  Successfully decreased staff turnover by 10 % in 5 months, by increasing moral.  Managed the training for over 200 employees. Initiated new merchandise store inside theater which resulted in increased sales. Served as key contributing member to Leadership team. joined Accenture in 2014 and was given responsibility for advanced analytics reports after 6 months. promoted to financial analyst after 12 months.  Led the development of more than 4 new financial reporting methods to measure productivity and efficiency.Increased cost-effectiveness through compliance enforcement and implementation of a new quality control system.
Experience
Company Name December 2014 to Current Transaction processing Analyst City , State
Provided EVMS support to Control Account
Managers (CAMs) on F100/OME and Power systems financial reports.
Assisted CAMs with planning and development of
Work Breakdown Structure (WBS).
Completed plan Change Requests to
add, de-scope, reprofile future work/budget.
Met with CAMs to review data related to their
projects, particularly Schedule, Performance, Actual data and resulting
variances.
Created Work Release Authorizations (WRAs) for
baseline changes and new activities.
Created Interdivisional Work Authorizations
(IDWAs) in SAP.
Charge number maintenance.
Supporting monthly EV Metrics to central
engineering, including review of variance explanations, forecasts, and
performance/data updates.
Supported the quarterly manpower planning
process by updating forecast project hours with CAM input and/or proposal hours
in Basis of Estimate (BOE).
Reduced closing time for monthly and quarterly close by implementing new consolidation procedures.
Restructured and analyzed  SAP, Business Warehouse, and Winsight  to improve budget reporting.
Company Name July 2010 to February 2014 Theatre Manager City , State
Trained, coached and mentored staff.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Strengthened company's business by leading implementation of fairness and equality for all employees Worked directly with our support office and other managers to achieve objectives.
Created new revenue streams through our in house studio store.
Developed and rolled out new policies.
Exceeded company objectives for the studio store by increasing revenue.
Company Name March 2008 to September 2010 Assistant Manager
Trained around 20 of the staff.
Developed and rolled out new policies.
Trained, coached and mentored staff to ensure smooth adoption of new programs or policies.
Company Name July 2007 to July 2013 Multimedia Illustrator
Trained in the use of tear gas and explosives.
Served as custodian of classified documents.
Prepared documents for destruction.
Operated and maintained communications equipment.
Performed as a fire team member during situational training exercises and all infantry dismounted battle drills.
Documented and processed classified materials.
Tracked personnel and supplies within the company.
Maintained 100% accountability of all assigned equipment worth more than $20,000.
Planned and briefed personnel on missions.
Constructed and camouflaged infantry positions and equipment to prevent detection.
Translated complex concepts and data into compelling visuals for media outreach.
Designed new on-brand visual elements to effectively convey concepts and messaging.
Maintained consistent use of graphic imagery in materials and other marketing outreach.
Generated new ideas with limited direction and varied internal client needs.
Presented projects to internal clients.
Generated computer graphics and page-layout software, graphic elements and photography.
Edited existing PowerPoint slides to enhance the corporate message.
Generated detailed specs of final designs.
Carefully proofread labels and sales materials prior to printing.
Created aesthetically-pleasing advertisements that complemented the products.
Researched current and emerging art and graphic design technologies.
Education
Art Institute of San Antonio Bachelor of Arts : Media Arts and Animation City , State Media Arts and Animation
Sandra Day O'Connor High School High School Diploma City , State
Skills
Adobe, advertisements, art, coaching, interpersonal communication, Excellent communication, Creative design, client satisfaction, customer service, Dependable, adaptable learner, Staff training, First Aid, Government security clearance, graphic design, computer graphics, Leadership ability, marketing, organized individual, messaging, Microsoft office, PowerPoint, Weapons training, page-layout, critical thinker, photography, policies, very fast learner, sales, scheduling, tear gas training, Troubleshooting, Honesty, loyalty, integrity, proficient in SAP, EVMS
",BPO
25724495," REGIONAL HR MANAGER Summary Holistic HR Professional with 5 years 7 months experience in Human Resources vertical in areas of
recruitment, employee relations and performance management after completing 2 years of full time Experience Regional HR Manager Aug 2015 to Dec 2016 Company Name － City Looking for good HR opportunities in San Francisco Bay Area. VISA STATUS:""Work Permit-No Visa sponsorship Required""
Skills
Staffing and recruiting professional Microsoft Office Suite expert
Interviewing expertise HRIS applications proficient
On Boarding/Off-boarding Report Writing
Employee relations
New employee orientations
Performance Management
Accomplishments
Recruited 250 employees in 4 months for launching new RIBG (Rural Inclusive Banking Group)
vertical of ICICI Bank. Worked on ""Female Workforce attrition at Mid Managerial level"" and suggested ways to retain,
which was incorporated in policies. Worked on streamlining recruitment and onboarding process at indusind Bank by suggesting
changes in ""E-joining"" portal. Assisted in successful completion of project ""Applicant Experience at ICICI Bank"" which focused
on enhancing recruitment experience of applicants. Suggestions from the project were
implemented. Worked as ""Regional HR Manager"" managing entire HR function for Andhra Pradesh/Telangana
states for Assets & Liability vertical. Led team of two HR Executives. Role similar as HR Business
Partner role since this required working closely with Business Leaders for arriving on
recruitment gaps, resolving employee escalations, and PMS related issues etc. Handling end to end recruitment cycle right from sourcing (from job portals, through
consultants and campus recruitment etc.), taking interviews, negotiating offers till on
boarding. Ensuring every month all new joiners are included in payroll. Maintaining new joinee
tracker, induction tracker, offered applicants tracker for same. Making monthly Recruitment Report (Power point presentation, MIS), Branch Visit report,
Escalation report and taking monthly meetings with Regional heads. Making PowerPoint
presentation for recruitment forecasting and attrition analysis on quarterly basis. Maintaining updated HRIS for the region and sending it to business heads on monthly basis. Handling all employee queries regarding leave request, transfers, performance appraisal. Closing Performance Management for the financial year, liasioning with Regional Heads. Issuing
PIP (Performance Improvement Plan), Termination letters etc. Preparing investigation reports for escalations within the region in discussion with Regional
Heads. HR Presenter in RCU investigations along with Legal and Employee Relations Manager for
cases of the region. Identifying training needs and sending employees for various training programs.Sending new
joiners for induction program. Ensuring Goal Sheet adoption, half yearly feedback is done within deadline ensuring PMS is
completed on time. Employee Relationship Manager May 2013 to Jun 2015 Company Name － City , State Conducting regular branch visits for ground sensing. Making branch visit report and maintaining
branch visit tracker. Handling employee queries regarding organization policies, transfer
requests, salary and leaves etc. Maintaining and updating HRIS for the region.Taking Induction
Session of new joiners. Handling employee grievances by analyzing case and preparing preliminary investigation report. Conducted Performance Appraisal for Rajasthan RBG group. Managing entire Performance
Management cycle right from Goal Sheet Updation, conducting ""Half yearly feedback"", ""360
degree feedback"", ""Normalization"" till final rating updation on People Soft. Conducting ""Talent Panels"" for the region after ratings. Handled PMS escalations and conducted
""Communication meetings"" for employees. Recruitment Manager May 2011 to Apr 2013 Company Name － City , State Handling Recruitment for entire Rajasthan RBG (Retail Banking Group) & RIBG (Rural Inclusive
Banking Group) and GOG (Global Operations Group). Managing entire recruitment life cycle
right from sourcing,interviewing and negotiating/releasing offers till on boarding. Ensuring all
new joiners are included in Payroll. Making monthly Recruitment Report (both excel sheet and
PPT) for monthly meetings with respective Business Heads and building strategies accordingly. Making annual ""Attrition report"" and ""Recruitment Forecast Report"" for entire zone. Using ""Hirecraft"" for interview management, candidate management and maintaining pool of
applicants for future requirements. Center Head for various mass recruitment drives conducted by ICICI Bank i.e. NIIT Leadership
Program, I Bank and PO Program etc. Campus Recruitment -Visited many campuses (MDI Gurgaon, IMT Ghaziabad, ICFAI Gurgaon IIM
Kashipur etc.) for hiring MBA freshers). Intern Mar 2010 to Jun 2010 Company Name － City , State Taking and understanding requirements from clients, sourcing applicants using ""Mass Mailing, Job
Posting, doing screening and lining them up for interviews with clients. Coordinated & followed-up
with respective HR departments for salary negotiation, joining. Education and Training MBA , Human Resource 2011 ICFAI Business School － City , State , India Human Resource Bachelor of Science , Electrical Engineering 2009 Bharati Vidyapeeth College Of Engineering － City , State , India Electrical Engineering Interests Completed Diploma and trained in vocal classical music for 3 years. Won 3rd prize in national level
group song competition. Captain of volleyball team in school and presented school in various Inter
school competitions.
*Worked with SEEDS (an NGO) and Led 10 volunteers to organize health & literacy awareness camps.
Awarded ""Outstanding Contribution to Society"" by SEEDS acknowledging my contributions. Skills Banking, Closing, clients, Employee Relations, financial, forecasting, hiring, HRIS, HR, Leadership, Legal, letters, Mailing, Managerial, Managing, MBA, meetings, excel, Microsoft Office Suite, PowerPoint, Power point, MIS, negotiating, negotiation, Payroll, People Soft, performance appraisal, Performance Management, Performance
Management, policies, Presenter, Recruitment, recruiting, Report Writing, Retail, San, Staffing, training programs Additional Information Interests
*Completed Diploma and trained in vocal classical music for 3 years. Won 3rd prize in national level
group song competition. Captain of volleyball team in school and presented school in various Inter
school competitions.
*Worked with SEEDS (an NGO) and Led 10 volunteers to organize health & literacy awareness camps.
Awarded ""Outstanding Contribution to Society"" by SEEDS acknowledging my contributions. ","
REGIONAL HR MANAGER
Summary
Holistic HR Professional with 5 years 7 months experience in Human Resources vertical in areas of
recruitment, employee relations and performance management after completing 2 years of full time
Experience
Regional HR Manager Aug 2015 to Dec 2016 Company Name － City
Looking for good HR opportunities in San Francisco Bay Area.
VISA STATUS:""Work Permit-No Visa sponsorship Required""
Skills
Staffing and recruiting professional Microsoft Office Suite expert
Interviewing expertise HRIS applications proficient
On Boarding/Off-boarding Report Writing
Employee relations
New employee orientations
Performance Management
Accomplishments
Recruited 250 employees in 4 months for launching new RIBG (Rural Inclusive Banking Group)
vertical of ICICI Bank.
Worked on ""Female Workforce attrition at Mid Managerial level"" and suggested ways to retain,
which was incorporated in policies.
Worked on streamlining recruitment and onboarding process at indusind Bank by suggesting
changes in ""E-joining"" portal.
Assisted in successful completion of project ""Applicant Experience at ICICI Bank"" which focused
on enhancing recruitment experience of applicants.
Suggestions from the project were
implemented.
Worked as ""Regional HR Manager"" managing entire HR function for Andhra Pradesh/Telangana
states for Assets & Liability vertical.
Led team of two HR Executives.
Role similar as HR Business
Partner role since this required working closely with Business Leaders for arriving on
recruitment gaps, resolving employee escalations, and PMS related issues etc.
Handling end to end recruitment cycle right from sourcing (from job portals, through
consultants and campus recruitment etc.), taking interviews, negotiating offers till on
boarding.
Ensuring every month all new joiners are included in payroll.
Maintaining new joinee
tracker, induction tracker, offered applicants tracker for same.
Making monthly Recruitment Report (Power point presentation, MIS), Branch Visit report,
Escalation report and taking monthly meetings with Regional heads.
Making PowerPoint
presentation for recruitment forecasting and attrition analysis on quarterly basis.
Maintaining updated HRIS for the region and sending it to business heads on monthly basis.
Handling all employee queries regarding leave request, transfers, performance appraisal.
Closing Performance Management for the financial year, liasioning with Regional Heads.
Issuing
PIP (Performance Improvement Plan), Termination letters etc.
Preparing investigation reports for escalations within the region in discussion with Regional
Heads.
HR Presenter in RCU investigations along with Legal and Employee Relations Manager for
cases of the region.
Identifying training needs and sending employees for various training programs.Sending new
joiners for induction program.
Ensuring Goal Sheet adoption, half yearly feedback is done within deadline ensuring PMS is
completed on time.
Employee Relationship Manager May 2013 to Jun 2015 Company Name － City , State
Conducting regular branch visits for ground sensing.
Making branch visit report and maintaining
branch visit tracker.
Handling employee queries regarding organization policies, transfer
requests, salary and leaves etc.
Maintaining and updating HRIS for the region.Taking Induction
Session of new joiners.
Handling employee grievances by analyzing case and preparing preliminary investigation report.
Conducted Performance Appraisal for Rajasthan RBG group.
Managing entire Performance
Management cycle right from Goal Sheet Updation, conducting ""Half yearly feedback"", ""360
degree feedback"", ""Normalization"" till final rating updation on People Soft.
Conducting ""Talent Panels"" for the region after ratings.
Handled PMS escalations and conducted
""Communication meetings"" for employees.
Recruitment Manager May 2011 to Apr 2013 Company Name － City , State
Handling Recruitment for entire Rajasthan RBG (Retail Banking Group) & RIBG (Rural Inclusive
Banking Group) and GOG (Global Operations Group).
Managing entire recruitment life cycle
right from sourcing,interviewing and negotiating/releasing offers till on boarding.
Ensuring all
new joiners are included in Payroll.
Making monthly Recruitment Report (both excel sheet and
PPT) for monthly meetings with respective Business Heads and building strategies accordingly.
Making annual ""Attrition report"" and ""Recruitment Forecast Report"" for entire zone.
Using ""Hirecraft"" for interview management, candidate management and maintaining pool of
applicants for future requirements.
Center Head for various mass recruitment drives conducted by ICICI Bank i.e.
NIIT Leadership
Program, I Bank and PO Program etc.
Campus Recruitment -Visited many campuses (MDI Gurgaon, IMT Ghaziabad, ICFAI Gurgaon IIM
Kashipur etc.) for hiring MBA freshers).
Intern Mar 2010 to Jun 2010 Company Name － City , State
Taking and understanding requirements from clients, sourcing applicants using ""Mass Mailing, Job
Posting, doing screening and lining them up for interviews with clients.
Coordinated & followed-up
with respective HR departments for salary negotiation, joining.
Education and Training
MBA , Human Resource 2011 ICFAI Business School － City , State , India Human Resource
Bachelor of Science , Electrical Engineering 2009 Bharati Vidyapeeth College Of Engineering － City , State , India Electrical Engineering
Interests
Completed Diploma and trained in vocal classical music for 3 years. Won 3rd prize in national level
group song competition. Captain of volleyball team in school and presented school in various Inter
school competitions.
*Worked with SEEDS (an NGO) and Led 10 volunteers to organize health & literacy awareness camps.
Awarded ""Outstanding Contribution to Society"" by SEEDS acknowledging my contributions.
Skills
Banking, Closing, clients, Employee Relations, financial, forecasting, hiring, HRIS, HR, Leadership, Legal, letters, Mailing, Managerial, Managing, MBA, meetings, excel, Microsoft Office Suite, PowerPoint, Power point, MIS, negotiating, negotiation, Payroll, People Soft, performance appraisal, Performance Management, Performance
Management, policies, Presenter, Recruitment, recruiting, Report Writing, Retail, San, Staffing, training programs
Additional Information
Interests
*Completed Diploma and trained in vocal classical music for 3 years. Won 3rd prize in national level
group song competition. Captain of volleyball team in school and presented school in various Inter
school competitions.
*Worked with SEEDS (an NGO) and Led 10 volunteers to organize health & literacy awareness camps.
Awarded ""Outstanding Contribution to Society"" by SEEDS acknowledging my contributions.
",HR
22567495," INSTRUCTIONAL DESIGNER Summary Motivating and talented Instructional Designer driven to inspire students to pursue academic and personal excellence. Strives to create a challenging and engaging learning environment in which students become life-long learners. Highlights Effective use of multi-media teaching tools Exceptional written and verbal communicator Online course instructor Innovative teaching methods Accomplished academic advisor Innovative thinker Natural leader Experience Company Name August 2012 to Current Instructional Designer City , State Collaborate one on one with subject matter experts during new online course development and design. Appraise course creation quality by identifying and providing for developmental needs and take corrective action when necessary. Apply the appropriate learning theory, instructional theory, and applications of media to online instruction. Plan, design, and develop effective instructional materials that are functional, intuitive, informative, and consistent with sound instructional design principles for online learning. Plan and develop faculty workshops and trainings in areas of instructional design and in the use of specific instructional technology tools, to assist faculty with learning about educational technology and online instructional methods. Remain current with and have a thorough understanding of the emerging applications of instructional multimedia, instructional technology and trends in online education, and implement improvements. Research, evaluate and recommend appropriate hardware and software to achieve academic objectives. Peer Reviewer certified for Quality Matters and and Adjunct Instructor, teaching Introduction to Online Learning and College Studies. Company Name July 2011 to August 2012 Internet Support Specialist City , State Answered basic and complex computer questions related to the college's learning management system - Blackboard, for faculty in-person or via e-mail or telephone; facilitated ""start-up"" for internet courses for faculty and students; handled initial contact with internet students; taught login procedures and other start-up skills to students for learning effectively online; provided all faculty training and support on Blackboard software, provided training and support for other instructional internet software, such as Smarthinking, Turnitin, and various audio and learning object software; prepared tutorials for faculty and students on common procedures that pertained to online learning; worked with the Instructional Designer to provide group trainings for faculty on Blackboard or distance learning software; maintained the course evaluation database, distributed the course evaluation information to appropriate personnel; archived all courses regularly and help in the recycling process between semesters; maintained the web pages for the Distance Learning department. Company Name July 2008 to July 2011 Registration & Facility Assistant City , State Oversaw midterm and final grading for all credit classes. Performed clerical tracking of all rosters, incomplete grades, and grade verification. Coordinated student nonattendance letters, and grade mailings. Scheduled facilities for college and community use and kept billing records that was then forwarded to accounts payable. Processed and input course master files for all outreach and community education courses. Assisted with registering all students, collecting tuition and fees and processing add and drops. Handled phone-in registration and billing. Updated as needed the Registration & Records information on the college's web page and campus portal. Assisted other staff members in the office as needed. Company Name December 2007 to June 2008 Bookkeeper City , State Processed payables, payroll, bank reconciliations, invoicing, monthly sales tax, quarterly payroll reports, and handled general bookkeeping duties. Company Name February 2006 to June 2007 Accounts Payable Coordinator City , State Processed invoicing of operating expenses for payment; ensured proper approval of invoices before payment; processed payment for the expenses incurred from all company activities and operations; trained new employees on travel and expense reimbursement procedures. Company Name August 2004 to May 2005 Accounts Receivable Technician City , State Receipted incoming cash, credit cards, and checks; invoiced, receipted, and billed third party accounts; was responsible for daily deposit, and assisted students with their billing questions. Company Name July 1996 to May 2004 Program Coordinator City , State Maintained three department budgets; created monthly contracts for adjunct faculty; created schedules for academy students; created new and updated information on website for the program and the college's sports teams; evaluated instructors; ensured campus security; supervision of instructors, security interns, and work-studies; scheduled and maintained records for safety training classes; ensured overall smooth operation of all three departments by coordinating with the faculty, students, staff, and general public; was a lead instructor for several classes for the program and the academy. Company Name September 1995 to July 1996 In-service Coordinator City , State Coordinated in-services for staff and kept training records updated; was responsible for clerical support for Residential and Vocational supervisors; processed insurance billing and typed patient reports for the Speech Therapist. Company Name May 1991 to September 1994 Accounting Clerk City , State Processed weekly accounts payable; maintained saving and checking accounts for clients; assisted in accounts receivable billing and recording of payments; processed bimonthly client payroll. Education University of Wyoming 2014 Master of Education : Instructional Technology City , State Franklin University 2011 Bachelor of Science : Public Safety Management City , State Colorado Northwestern Community College 2003 Associate of Applied Science : Criminal Justice City , State Technical Trades Institute 1992 Associate of Occupational Studies : Accounting City , State Interests Former Volunteer Soccer Coach for local youth
Former Victim Services Advocate
Former Board Member Volunteer Fire Department Skills Course development Additional Information Former Volunteer Soccer Coach for local youth Former Victim Services Advocate Former Board Member Volunteer Fire Department ","
INSTRUCTIONAL DESIGNER
Summary
Motivating and talented Instructional Designer driven to inspire students to pursue academic and personal excellence. Strives to create a challenging and engaging learning environment in which students become life-long learners.
Highlights
Effective use of multi-media teaching tools
Exceptional written and verbal communicator
Online course instructor
Innovative teaching methods
Accomplished academic advisor
Innovative thinker
Natural leader
Experience
Company Name August 2012 to Current Instructional Designer City , State
Collaborate one on one with subject matter experts during new online course development and design.
Appraise course creation quality by identifying and providing for developmental needs and take corrective action when necessary.
Apply the appropriate learning theory, instructional theory, and applications of media to online instruction.
Plan, design, and develop effective instructional materials that are functional, intuitive, informative, and consistent with sound instructional design principles for online learning.
Plan and develop faculty workshops and trainings in areas of instructional design and in the use of specific instructional technology tools, to assist faculty with learning about educational technology and online instructional methods.
Remain current with and have a thorough understanding of the emerging applications of instructional multimedia, instructional technology and trends in online education, and implement improvements.
Research, evaluate and recommend appropriate hardware and software to achieve academic objectives.
Peer Reviewer certified for Quality Matters and and Adjunct Instructor, teaching Introduction to Online Learning and College Studies.
Company Name July 2011 to August 2012 Internet Support Specialist City , State
Answered basic and complex computer questions related to the college's learning management system - Blackboard, for faculty in-person or via e-mail or telephone; facilitated ""start-up"" for internet courses for faculty and students; handled initial contact with internet students; taught login procedures and other start-up skills to students for learning effectively online; provided all faculty training and support on Blackboard software, provided training and support for other instructional internet software, such as Smarthinking, Turnitin, and various audio and learning object software; prepared tutorials for faculty and students on common procedures that pertained to online learning; worked with the Instructional Designer to provide group trainings for faculty on Blackboard or distance learning software; maintained the course evaluation database, distributed the course evaluation information to appropriate personnel; archived all courses regularly and help in the recycling process between semesters; maintained the web pages for the Distance Learning department.
Company Name July 2008 to July 2011 Registration & Facility Assistant City , State
Oversaw midterm and final grading for all credit classes.
Performed clerical tracking of all rosters, incomplete grades, and grade verification.
Coordinated student nonattendance letters, and grade mailings.
Scheduled facilities for college and community use and kept billing records that was then forwarded to accounts payable.
Processed and input course master files for all outreach and community education courses.
Assisted with registering all students, collecting tuition and fees and processing add and drops.
Handled phone-in registration and billing.
Updated as needed the Registration & Records information on the college's web page and campus portal.
Assisted other staff members in the office as needed.
Company Name December 2007 to June 2008 Bookkeeper City , State
Processed payables, payroll, bank reconciliations, invoicing, monthly sales tax, quarterly payroll reports, and handled general bookkeeping duties.
Company Name February 2006 to June 2007 Accounts Payable Coordinator City , State
Processed invoicing of operating expenses for payment; ensured proper approval of invoices before payment; processed payment for the expenses incurred from all company activities and operations; trained new employees on travel and expense reimbursement procedures.
Company Name August 2004 to May 2005 Accounts Receivable Technician City , State
Receipted incoming cash, credit cards, and checks; invoiced, receipted, and billed third party accounts; was responsible for daily deposit, and assisted students with their billing questions.
Company Name July 1996 to May 2004 Program Coordinator City , State
Maintained three department budgets; created monthly contracts for adjunct faculty; created schedules for academy students; created new and updated information on website for the program and the college's sports teams; evaluated instructors; ensured campus security; supervision of instructors, security interns, and work-studies; scheduled and maintained records for safety training classes; ensured overall smooth operation of all three departments by coordinating with the faculty, students, staff, and general public; was a lead instructor for several classes for the program and the academy.
Company Name September 1995 to July 1996 In-service Coordinator City , State
Coordinated in-services for staff and kept training records updated; was responsible for clerical support for Residential and Vocational supervisors; processed insurance billing and typed patient reports for the Speech Therapist.
Company Name May 1991 to September 1994 Accounting Clerk City , State
Processed weekly accounts payable; maintained saving and checking accounts for clients; assisted in accounts receivable billing and recording of payments; processed bimonthly client payroll.
Education
University of Wyoming 2014 Master of Education : Instructional Technology City , State
Franklin University 2011 Bachelor of Science : Public Safety Management City , State
Colorado Northwestern Community College 2003 Associate of Applied Science : Criminal Justice City , State
Technical Trades Institute 1992 Associate of Occupational Studies : Accounting City , State
Interests
Former Volunteer Soccer Coach for local youth
Former Victim Services Advocate
Former Board Member Volunteer Fire Department
Skills
Course development
Additional Information
Former Volunteer Soccer Coach for local youth
Former Victim Services Advocate
Former Board Member Volunteer Fire Department
",DESIGNER
27397245," STORE MANAGER Career Overview Highly enthusiastic customer service professional with 19 years client interface experience. I worked in customer service for a long time. Face to face meetings as well as over the phone. Core Strengths Job Objective To work in the customer service industry and bring my 14 years of experience and my knowledge to help improve my skills as well as be one of the best in customer service in order to seek advancement. Summary of Qualifications To serve as a liaison for the customer in meeting all their questions and concerns Excellent problem solving skills Excellent typing skills Excellent written and oral communication skills MS word Microsoft Excel Real Estate License Bilingual - Korean and English Strong organizational skills Active listening skills Seasoned in conflict resolution Sharp problem solver Courteous demeanor Accomplishments Customer Service   Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Sales   Consistently generated additional revenue through skilled sales techniques. Customer Interface   Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Work Experience Store Manager July 2006 to September 2013 Company Name － City , State I ran the day to day operations such as : ordering merchandise (books, accessories, speaking with different dealers). As the store manager my daily duties were working with customers, answering any questions they may have had about products, such as instruments and accessories we carry, as well as helping people with rentals. Customer Service Agent May 2009 to April 2013 Company Name － City , State Worked as customer service agent making announcement in claims area in Korean and in English at Hartsfield Jackson International Airport, helped people trouble shoot problems with baggage issues, as well as in charge of the monthly reporting for passenger counts to the Atlanta International Airport. Also worked closely with Customs and Border Protection. I also worked on the ramp as well with Korean Airlines when needed. Real Estate Agent January 2006 to September 2008 Company Name － City , State I helped people find their dream homes as well as negotiate contracts for buyers and sellers side, I also have great knowledge of the Multiple Listing System, as well as answered phones, and made 100-200 cold calls a day looking for new prospects. Assistant Manager December 2005 to July 2006 Company Name － City , State I sold personal training memberships helping my clients achieve their weight goals, and gave new clients an introductory workout session to assess their strengths and weaknesses, as well as deal with customer service issues, set new appointments for new sales as well as worked as a personal trainer. Personal Trainer/Assistant Fitness Director July 2000 to November 2005 Company Name － City , State I sold personal training memberships, was in charge of hiring and interviewing personal trainers as the assistant fitness director, Helped with HR such as pay roll, front desk duties, dealing with customer service issues, helped with part-time bilingual sales with Korean speaking clients as well as train and teach them how to use machines and create a fitness program to cater to their goals, also sold merchandise and sports drinks, Inventory manager on all drinks coming into the gym, organized juiced room 3x's a week, First employee to receive a raise in 8 years, focused on mostly rehabilitation training clients with injuries such as : shoulder, knee, and sports injuries, helped people lose weight and attain their fitness goals, hit $5000 revenue goal 6 months in a row, worked as a general manager for Bell Plaza Sports Club for one week running all the day to day operations of the 24 hr gym, dealt with customer service issues such as complaints, billing, and membership problems, trouble shooting to come up with solutions in order to make customers happy, team leader always willing to listen to new suggestions on how to improve sales, strong people skills working with people of different ethnicities. Educational Background BA : Sociology , 2000 Binghamton University － City , State Sociology High School Diploma : Miscellaneous , 1995 Flushing High School － City , State Miscellaneous Skills billing, oral communication, negotiate contracts, clients, customer service, English, general manager, hiring, HR, Inventory, Korean, team leader, director, Microsoft Excel, MS Word, people skills, problem solving skills, speaking, Real Estate, rehabilitation, reporting, sales, store manager, phones, trainer, trouble shooting, typing skills, Excellent written ","
STORE MANAGER
Career Overview
Highly enthusiastic customer service professional with 19 years client interface experience. I worked in customer service for a long time. Face to face meetings as well as over the phone.
Core Strengths
Job Objective
To work in the customer service industry and bring my 14 years of experience and my knowledge to help improve my skills as well as be one of the best in customer service in order to seek advancement.
Summary of Qualifications
To serve as a liaison for the customer in meeting all their questions and concerns
Excellent problem solving skills
Excellent typing skills
Excellent written and oral communication skills
MS word
Microsoft Excel
Real Estate License
Bilingual - Korean and English
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Sharp problem solver
Courteous demeanor
Accomplishments
Customer Service  
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Sales  
Consistently generated additional revenue through skilled sales techniques.
Customer Interface  
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Work Experience
Store Manager July 2006 to September 2013 Company Name － City , State
I ran the day to day operations such as : ordering merchandise (books, accessories, speaking with different dealers).
As the store manager my daily duties were working with customers, answering any questions they may have had about products, such as instruments and accessories we carry, as well as helping people with rentals.
Customer Service Agent May 2009 to April 2013 Company Name － City , State
Worked as customer service agent making announcement in claims area in Korean and in English at Hartsfield Jackson International Airport, helped people trouble shoot problems with baggage issues, as well as in charge of the monthly reporting for passenger counts to the Atlanta International Airport.
Also worked closely with Customs and Border Protection.
I also worked on the ramp as well with Korean Airlines when needed.
Real Estate Agent January 2006 to September 2008 Company Name － City , State
I helped people find their dream homes as well as negotiate contracts for buyers and sellers side, I also have great knowledge of the Multiple Listing System, as well as answered phones, and made 100-200 cold calls a day looking for new prospects.
Assistant Manager December 2005 to July 2006 Company Name － City , State
I sold personal training memberships helping my clients achieve their weight goals, and gave new clients an introductory workout session to assess their strengths and weaknesses, as well as deal with customer service issues, set new appointments for new sales as well as worked as a personal trainer.
Personal Trainer/Assistant Fitness Director July 2000 to November 2005 Company Name － City , State
I sold personal training memberships, was in charge of hiring and interviewing personal trainers as the assistant fitness director, Helped with HR such as pay roll, front desk duties, dealing with customer service issues, helped with part-time bilingual sales with Korean speaking clients as well as train and teach them how to use machines and create a fitness program to cater to their goals, also sold merchandise and sports drinks, Inventory manager on all drinks coming into the gym, organized juiced room 3x's a week, First employee to receive a raise in 8 years, focused on mostly rehabilitation training clients with injuries such as : shoulder, knee, and sports injuries, helped people lose weight and attain their fitness goals, hit $5000 revenue goal 6 months in a row, worked as a general manager for Bell Plaza Sports Club for one week running all the day to day operations of the 24 hr gym, dealt with customer service issues such as complaints, billing, and membership problems, trouble shooting to come up with solutions in order to make customers happy, team leader always willing to listen to new suggestions on how to improve sales, strong people skills working with people of different ethnicities.
Educational Background
BA : Sociology , 2000 Binghamton University － City , State Sociology
High School Diploma : Miscellaneous , 1995 Flushing High School － City , State Miscellaneous
Skills
billing, oral communication, negotiate contracts, clients, customer service, English, general manager, hiring, HR, Inventory, Korean, team leader, director, Microsoft Excel, MS Word, people skills, problem solving skills, speaking, Real Estate, rehabilitation, reporting, sales, store manager, phones, trainer, trouble shooting, typing skills, Excellent written
",FITNESS
13520837," HR REPRESENTATIVE Summary A motivated business partner who communicates and collaborates effectively with all levels of personnel by relying on outstanding interpersonal and customer service skills, excellent sense of urgency and time management skills and taking pride in delivering high quality work. Highlights provide a high level of service to both internal and external clients and candidates possess excellent communication skills an organizational guru communication skills, have the ability to shift gears at a moment's notice and enjoy the challenges of helping to build a great organization of talented individuals. Ability to multi-task and work in a extremely fast paced environment. Superb Customer/Client service focus with a demonstrated desire to exceed expectations. Ability to handle confidential information and escalate issues when appropriate. Ability to interface with all levels of the organization, with external candidates and build relationships. Proved ability to serve as a team player with the agility to jump in whenever needed. Flexible, able to change direction quickly. Excellent oral and written communication skills, an ability to multitask, strong attention to detail and be able to work autonomously. A track record of demonstrating strong work ethic, integrity and personal accountability. Organized with strong time management and problem solving skills, intense attention to detail and accuracy, ability to prioritize. Human resources audits Maintains confidentiality People-oriented Organized Exceptional communicator New employee orientations Experience HR Representative , 11/2008 － 02/2016 Company Name － City , State Managed communication regarding employee orientation and open enrollment for benefits. Designed new employee packages and sent them via mail and e-mail. Drafted department-specific employee announcements. Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections. Provided administrative HR support to 1200+ employees at all levels, including executive leadership and C&W Railway, in a manufacturing environment Employee Relations- effectively handled questions, interpreted and administered Collective Bargaining Agreements and policies, and resolved benefits and payroll related problems Talent Acquisition- Collaborated with hiring managers to recruit qualified employees and made hiring recommendations. Took initiative to work with crafted maintenance personnel in order to successfully source qualified candidates for these hard to fill positions. Onboarding & Orientation- Managed the recruiting and on-boarding process of all hourly employees. Conducted and coordinated new employee orientations at all levels to help facilitate organizational objectives. On-boarded 731 hires in 5 years including 3 entire Production crews of 10-15 people each, within 8 weeks Applicant Tracking Systems (ATS) - Customized and implemented an ATS for all North American plants within the organization Managed the Employee Referral Program and created and implemented the HR Outreach Program an integral partner in managing recruiting activities and building candidate relationships; often providing candidates with their first impression of SAFEbuilt and is responsible for helping creating a unique and positive first impression for potential employees as well as provide an outstanding candidate experience for each and every candidate Scheduling interviews, phone screens, candidate testing, working directly with candidates, recruiters and hiring managers, in some cases arranging travel for visiting candidates. Arrange and coordinate schedule changes as they occur throughout interview process. Coordinate interviews for out of state offices ensuring a positive candidate experience. Provide follow-up correspondence to candidates on recruitment status via phone and email. Greet candidates upon arrival for interviews when appropriate, assist them throughout the entire process ensuring a positive experience Updating candidate records and job postings in recruiting systems and confirming new hires. Coordinating the post-interview debrief meetings and providing debrief materials. Creating and extending offer letters. Conducting reference and background checks prior to the onboarding of a candidate. Identifying opportunities for improving candidate experience and scheduling efficiency. Tracking recruiting activities and providing candidate status in a weekly report. Assisting in the coordination of other recruiting activities as needed including attending recruiting events and career fairs ​ Clerk Typist , 08/2008 － 11/2008 Company Name － City , State Prepared correspondence and completed data entry for public records and departmental reporting. Responsible for registering sex offenders. Maintained confidentiality in all aspects of job duties. Sr. Merchandise Assistant, Replenishment Leader, Office Associate , 02/2002 － 08/2008 Managed women's soft lines departments and Replenishment Team in a $3M dollar big box store Enforced sound merchandising and loss control strategies Excelled in building, motivating, coaching, and training hourly teams Responsible for cash handling procedures and daily opening/closing procedures Resolved internal and external customer problems and made smart decisions that drove sales, profits, and world class customer service Responsible for reconciling timecards, employee development, performance reviews, and maintaining confidentiality 08/1998 － 02/2000 Company Name － City , State Education Colorado State University － City , State Bachelor of Science Apparel and Merchandising Apparel and Merchandising Human Resources Certificate
Mountain States Employers Council Skills administrative, administrative support, benefits, C, cash handling, closing, coaching, com, Interpersonal Skills, Council, customer service, Customer Service Skills, data entry, Decision Making, Employee Relations, hiring, HRIS, Human Resources, HR, Interpretation, Labor Relations, leadership, merchandising, Lisa, negotiations, organizational, payroll, performance reviews, personnel, policies, Problem Resolution, reconciling, recruiting, reporting, sales, sound, employee development ","
HR REPRESENTATIVE
Summary
A motivated business partner who communicates and collaborates effectively with all levels of personnel by relying on outstanding interpersonal and customer service skills, excellent sense of urgency and time management skills and taking pride in delivering high quality work.
Highlights
provide a high level of service to both internal and external clients and candidates
possess excellent communication skills
an organizational guru communication skills,
have the ability to shift gears at a moment's notice and enjoy the challenges of helping to build a great organization of talented individuals.
Ability to multi-task and work in a extremely fast paced environment.
Superb Customer/Client service focus with a demonstrated desire to exceed expectations.
Ability to handle confidential information and escalate issues when appropriate.
Ability to interface with all levels of the organization, with external candidates and build relationships.
Proved ability to serve as a team player with the agility to jump in whenever needed.
Flexible, able to change direction quickly.
Excellent oral and written communication skills, an ability to multitask, strong attention to detail and be able to work autonomously.
A track record of demonstrating strong work ethic, integrity and personal accountability. Organized with strong time management and problem solving skills, intense attention to detail and accuracy, ability to prioritize.
Human resources audits
Maintains confidentiality
People-oriented
Organized
Exceptional communicator
New employee orientations
Experience
HR Representative , 11/2008 － 02/2016 Company Name － City , State
Managed communication regarding employee orientation and open enrollment for benefits.
Designed new employee packages and sent them via mail and e-mail.
Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections. Provided administrative HR support to 1200+ employees at all levels, including executive leadership and C&W Railway, in a manufacturing environment
Employee Relations- effectively handled questions, interpreted and administered Collective Bargaining Agreements and policies, and resolved benefits and payroll related problems
Talent Acquisition- Collaborated with hiring managers to recruit qualified employees and made hiring recommendations.
Took initiative to work with crafted maintenance personnel in order to successfully source qualified candidates for these hard to fill positions.
Onboarding & Orientation- Managed the recruiting and on-boarding process of all hourly employees.
Conducted and coordinated new employee orientations at all levels to help facilitate organizational objectives.
On-boarded 731 hires in 5 years including 3 entire Production crews of 10-15 people each, within 8 weeks Applicant Tracking Systems (ATS) - Customized and implemented an ATS for all North American plants within the organization
Managed the Employee Referral Program and created and implemented the HR Outreach Program
an integral partner in managing recruiting activities and building candidate relationships; often providing candidates with their first impression of SAFEbuilt and is responsible for helping creating a unique and positive first impression for potential employees as well as provide an outstanding candidate experience for each and every candidate
Scheduling interviews, phone screens, candidate testing, working directly with candidates, recruiters and hiring managers, in some cases arranging travel for visiting candidates. Arrange and coordinate schedule changes as they occur throughout interview process. Coordinate interviews for out of state offices ensuring a positive candidate experience. Provide follow-up correspondence to candidates on recruitment status via phone and email. Greet candidates upon arrival for interviews when appropriate, assist them throughout the entire process ensuring a positive experience
Updating candidate records and job postings in recruiting systems and confirming new hires. Coordinating the post-interview debrief meetings and providing debrief materials. Creating and extending offer letters. Conducting reference and background checks prior to the onboarding of a candidate. Identifying opportunities for improving candidate experience and scheduling efficiency. Tracking recruiting activities and providing candidate status in a weekly report. Assisting in the coordination of other recruiting activities as needed including attending recruiting events and career fairs
‚Äã
Clerk Typist , 08/2008 － 11/2008 Company Name － City , State
Prepared correspondence and completed data entry for public records and departmental reporting.
Responsible for registering sex offenders.
Maintained confidentiality in all aspects of job duties.
",HR
17412079," HR CONSULTING Summary 7+ years of Experience as a HR Partner with experience in all the facets of the Human Resource Function. Extensive background in HR generalist affairs, including experience in Recruiting, On boarding, Performance Management, employee retention, staff development, mediation, conflict resolution, Benefits and compensation, HR records management, HR policies, Jobs and Competencies. Demonstrated success in negotiating win-win compromises, developing teambuilding programs, corporate policies. Experience in Recruitment: Full life cycle recruiting involving Resourcing, Sourcing , Interviewing, Placement and On boarding. CORE FUNCTIONAL STRENGTHS HR Generalist Responsibilities Benefits/Payroll Administration HR Policies & Procedures Performance Management Data analysis and Reporting Staff Retention Employee Relations HR Programs Recruitment/Hiring Employee Counseling Administration Conflict Resolution Orientation & On-Boarding SAP HR - Database access Training & Development Organizational Development Compensation and Benefits Highlights HRIS applications (SAP)
Proficient with MS Office (Word, Excel, PowerPoint, Access, Outlook)
Payroll Softwares for Payroll Processing Experience 07/2009 to 01/2014 HR Consulting Company Name 07/2008 to 05/2009 HR Coordinator 05/2007 to 06/2008 HR Assistant Company Name I was able to reduce the employee attrition by 5% in my Business Unit with higher Employee connect and rolling out programs boosting the employee morale. Worked on developing the existing Employee Appraisal process to a comprehensive Performance Management process resulting in several reduced iterations for the HR Team. Helped the Senior Leadership team in defining a crisp Career Path - for both technical and Managerial positions. Devised a special program for the High Performers in the Organization leading to differentiated career trajectories retaining the top 5% of the Organization. Worked on optimization of the existing Reward and Recognition process. Developed internal job portal aimed at providing collaborative environment to facilitate Internal sourcing. Worked on 360 degree feedback process for the Managers. Handled 500+ Employees in a Business Unit as a Single Point of Contact for all HR activities Performance Management Conduct awareness sessions on Company's performance management philosophy, tool etc Annual Increments and Promotions - manage the end to end closure of Compensation increment and promotion cycles including the budget calculation and distribution. Handle Performance Improvement Plan for the bottom performers and handling other disciplinary processes such as warnings and termination. Manager Feedback/ Skip Level - administer skip level that provides feedback to the manager which acts a development tool for improvement Successive planning initiatives with 360 degree feedback. People Engagement Project Level Engagement Survey - administer the survey for various strategic accounts to understand the health of the account. This includes context setting with the employees, administrating the survey, feedback collation, analysis, and account specific action plan in collaboration with the managers All Minds Meet - Organize meets to connect the employees with the Top Level Leadership Monthly HR review with the delivery leadership team to review and educate them on various people aspects/concerns Rewards and Recognition - Recognize the right talent, approval of nominations and rewarding them. Fun activities - Fun teams formed at the account level and assist them to come up with the regular fun charter People Management Retention Management - to come up with proactive measures to retain the top talent Attrition Management - discussion with the resigned employees and exit management Relocations and Transfers - approval of onsite and offshore compensation fitments during relocation and offshore assimilation Operational Activities Prepare and maintain Human Resource Information system records/Employee files , various headcount related reports, MIS tracking, Joining reports, attrition tracking reports etc. Analyzing the data and projecting Trends to enable better business decisions. Handling Orientation and On boarding for new employees. Providing and processing payroll Inputs. Managing the Employee benefits such as Medical Insurance. Coordinating for Training and Development needs of the employees. Maintain compliance with federal and state regulations concerning employment. Work with corporate group in running Organization Development activities. Planning birthdays, employee group events. Handling the leave management systems and maintaining timesheets. Keeping the employee policies and procedures updated and educating employees on these through positive reinforcement. Recruitment: Working with hiring managers on Recruitment planning. Identified, engaged, and recruited qualified candidates by performing sourcing activities such as: market and Internet research, internet job board searches/postings, referral recruiting, social media networking, attending seminars, and local networking events. Conducted interviews to assess skill level, presented candidates for client review and final selection, drove offer process including reference checks, salary negotiations. Special Assignments: Designed and Managed the "" Mentor Me"" program to motivate the high performers in the Organization. Handled a team of 3 members and made it a highly successful program. Education 2007 MBA : Human Resource Management KIMS
University Karnataka University Human Resource Management 2005 Bachelors of Commerce BNDC
University Karnataka University Willing to take up additional certifications such as PHR as required by the role. Masters of Business Administration Skills benefits, budget, client, delivery, hiring, HRIS, Human Resource, HR, Insurance, Leadership, People Management, Managerial, Managing, market, Mentor, Access, Excel, MS Office, Outlook, PowerPoint, Word, MIS, negotiations, networking, Internet research, optimization, Organization Development, Payroll, Payroll Processing, Performance Management, philosophy, policies, processes, promotion, Recruitment, recruiting, SAP, seminars, strategic Additional Information Team Spot Award for being the best team in driving Performance Management
Team Lead Award for "" Mentor Me Program"" ","
HR CONSULTING
Summary
7+ years of Experience as a HR Partner with experience in all the facets of the Human Resource Function. Extensive background in HR generalist affairs, including experience in Recruiting, On boarding, Performance Management, employee retention, staff development, mediation, conflict resolution, Benefits and compensation, HR records management, HR policies, Jobs and Competencies. Demonstrated success in negotiating win-win compromises, developing teambuilding programs, corporate policies. Experience in Recruitment: Full life cycle recruiting involving Resourcing, Sourcing , Interviewing, Placement and On boarding. CORE FUNCTIONAL STRENGTHS HR Generalist Responsibilities Benefits/Payroll Administration HR Policies & Procedures Performance Management Data analysis and Reporting Staff Retention Employee Relations HR Programs Recruitment/Hiring Employee Counseling Administration Conflict Resolution Orientation & On-Boarding SAP HR - Database access Training & Development Organizational Development Compensation and Benefits
Highlights
HRIS applications (SAP)
Proficient with MS Office (Word, Excel, PowerPoint, Access, Outlook)
Payroll Softwares for Payroll Processing
Experience
07/2009 to 01/2014
HR Consulting Company Name
07/2008 to 05/2009
HR Coordinator
05/2007 to 06/2008
HR Assistant Company Name
I was able to reduce the employee attrition by 5% in my Business Unit with higher Employee connect and rolling out programs boosting the employee morale.
Worked on developing the existing Employee Appraisal process to a comprehensive Performance Management process resulting in several reduced iterations for the HR Team.
Helped the Senior Leadership team in defining a crisp Career Path - for both technical and Managerial positions.
Devised a special program for the High Performers in the Organization leading to differentiated career trajectories retaining the top 5% of the Organization.
Worked on optimization of the existing Reward and Recognition process.
Developed internal job portal aimed at providing collaborative environment to facilitate Internal sourcing.
Worked on 360 degree feedback process for the Managers.
Handled 500+ Employees in a Business Unit as a Single Point of Contact for all HR activities Performance Management Conduct awareness sessions on Company's performance management philosophy, tool etc Annual Increments and Promotions - manage the end to end closure of Compensation increment and promotion cycles including the budget calculation and distribution.
Handle Performance Improvement Plan for the bottom performers and handling other disciplinary processes such as warnings and termination.
Manager Feedback/ Skip Level - administer skip level that provides feedback to the manager which acts a development tool for improvement Successive planning initiatives with 360 degree feedback.
People Engagement Project Level Engagement Survey - administer the survey for various strategic accounts to understand the health of the account.
This includes context setting with the employees, administrating the survey, feedback collation, analysis, and account specific action plan in collaboration with the managers All Minds Meet - Organize meets to connect the employees with the Top Level Leadership Monthly HR review with the delivery leadership team to review and educate them on various people aspects/concerns Rewards and Recognition - Recognize the right talent, approval of nominations and rewarding them.
Fun activities - Fun teams formed at the account level and assist them to come up with the regular fun charter People Management Retention Management - to come up with proactive measures to retain the top talent Attrition Management - discussion with the resigned employees and exit management Relocations and Transfers - approval of onsite and offshore compensation fitments during relocation and offshore assimilation Operational Activities Prepare and maintain Human Resource Information system records/Employee files , various headcount related reports, MIS tracking, Joining reports, attrition tracking reports etc.
Analyzing the data and projecting Trends to enable better business decisions.
Handling Orientation and On boarding for new employees.
Providing and processing payroll Inputs.
Managing the Employee benefits such as Medical Insurance.
Coordinating for Training and Development needs of the employees.
Maintain compliance with federal and state regulations concerning employment.
Work with corporate group in running Organization Development activities.
Planning birthdays, employee group events.
Handling the leave management systems and maintaining timesheets.
Keeping the employee policies and procedures updated and educating employees on these through positive reinforcement.
Recruitment: Working with hiring managers on Recruitment planning.
Identified, engaged, and recruited qualified candidates by performing sourcing activities such as: market and Internet research, internet job board searches/postings, referral recruiting, social media networking, attending seminars, and local networking events.
Conducted interviews to assess skill level, presented candidates for client review and final selection, drove offer process including reference checks, salary negotiations.
Special Assignments: Designed and Managed the "" Mentor Me"" program to motivate the high performers in the Organization.
Handled a team of 3 members and made it a highly successful program.
Education
2007
MBA : Human Resource Management KIMS
University Karnataka University Human Resource Management
2005
Bachelors of Commerce BNDC
University Karnataka University Willing to take up additional certifications such as PHR as required by the role.
Masters of Business Administration
Skills
benefits, budget, client, delivery, hiring, HRIS, Human Resource, HR, Insurance, Leadership, People Management, Managerial, Managing, market, Mentor, Access, Excel, MS Office, Outlook, PowerPoint, Word, MIS, negotiations, networking, Internet research, optimization, Organization Development, Payroll, Payroll Processing, Performance Management, philosophy, policies, processes, promotion, Recruitment, recruiting, SAP, seminars, strategic
Additional Information
Team Spot Award for being the best team in driving Performance Management
Team Lead Award for "" Mentor Me Program""
",HR
23933031," SR. WORKFORCE MANAGER Summary Results-oriented Workforce & Relationship Manager with diverse background in management & customer service. Dedicated to providing excellent customer service and making operational and procedural improvements that drive savings. Experience 12/2014 to 05/2015 Sr. Workforce Manager Company Name － State 33% reduction of non-productive agent time (+/-600 workforce) Forecasted 14 million yearly contacts within +/- 5% of projection FY16 Q1 savings of $250,000 thru allocating volume on/offshore Reduced hours onshore by 46%; $17 million saved annually Saved $1.14 million annually & 30% performance improvement Launched three T-Mobile stores; net revenues of $600,000 annually Volunteer work and community-wide outreach activities Bluestem (e-Commerce) - Workforce Planning Manager (Pennsylvania) 07/15 - 10/16 Managed onshore team of five (5) workforce & Kronos analysts, seven (7) Quality Assurance analysts & to ensure optimum deliverables for account management along with two (2) Reporting analysts Supervised real-time team of four (4) at two (2) onshore locations; maintaining intraday allocation to budget to achieve various service level objectives for Sales & Customer Services queues Forecasted 14 million yearly contacts (hitting within +/- 5% of projection), on/offshore, within budgeted target in a 7 by 24 setting to ensure contractual compliance with penalty avoidance Allocated forecasted volume on/offshore to budget; FY16 Q1 savings of $250,000 Reduced non-productive time by 33% thru schedule optimization (+/-600 workforce onshore) Facilitated 14 weekly forecast meetings between clients to keep abreast on impacts to $1 Billion projected forecast Assumed leadership point of contact in absence of executive management Developed & coached team members through departmental cross-training to ensure business continuity Lead creation & revision of (non-existent/outdated) departmental SOPs for Workforce, Kronos & QA to provide consistent guidelines & training materials resulting in a 16% departmental manpower reduction and $100,000 annual savings Modified Hours of Operations that reduced onshore hours by 46%; saving $17 Million annually while boosting employee morale Managed a team of four (4) enterprise schedulers along with six (6) indirect support & real-time staff both on & offshore; 7 by 24 Managed workforce department for Alorica's #1 client (DirecTV) Planned capacity for each respective nine (9) site's operation & training teams to meet client expectations; +/-2,000 workforce Analyzed, monitored and reported on all staffing assumptions (client's call volume, headcount requirements, shrinkage, attrition and handle time goals) and provided recommendations to ensure optimal financial impact to organization Developed detailed staffing plans for each line of business that ensured consistent achievement for each 30-minute interval compliance requirements and adjusted manpower as needed Simulated impact of proposals for client expansion (including opening new sites) and recommended action for staffing Improved workload balance between nine (9) sites thru allocation adjustment of the seven (7) lines of business Directed & maintained weekly best practice client calls for each of the seven (7) lines of business to ensure team had adequate training & resources to succeed within their roles Hosted daily workforce and operations conference call to validate resources, performance & deadlines for deliverables such as meeting contractual KPIs for the seven (7) lines of business eBay Enterprise (e-Commerce) - Workforce Specialist (WFM) (Florida) 11/11 - 12/14 Received ""SPOT AWARD"" from Director of Workforce Planning & Business Intelligence (included bonus) for leadership within my group ""during the most transitional period within the organization.."" - resulting from a 40% departmental manpower reduction Ensured optimum Intraday staffing & performance at 4 onshore locations with +/- 5,000 workforce to drive cost savings in a 7 by 24 setting (no offshore support) Administered real time monitoring as it relates to queues, occupancy, service level, handle time and schedule adherence Interfaced with center management and central operations regarding factors that may impact staffing and service levels while assisting in coordinating business activities to achieve 90% adherence workforce target Prepared, Hosted & Reported WebX daily tele-conference meeting enterprise-wide to review previous day's performance, current & future day's plans, staffing, trends, expected volume & marketing campaigns to ensure readiness for 100+ clients (12 Verticals) Constructed daily impact summaries for service level and performance as it related to real-time account management Reforecasted and managed intraday call volume trends to ensure a more effective and efficient workload along with adjusting intraday workforce requirements based on changing/dynamic forecasts of 20 Million contacts annually Trained new & current Team Members on SOPs using authored materials along with updating current materials Volunteer work (BET) building evacuation/emergency response team and community-wide outreach activities l. 01/2000 to 11/2011 Consultant Company Name Supervised operations, project readiness, preparation and implementation for telecommunications and customer service systems for call centers ranging from 15-100+ employees, including monitoring & review of performance metrics & workforce adherence to achieve client expectations Integrated senior management & staff duties of a national customer service & claims management center into existing operations at corporate headquarters saving over $1.14 million a year with a 30% performance improvement Recruited, managed and trained employees & developed and implemented policies & procedures for marketing and customer service strategies to client specification & satisfaction Launched three (3) T-Mobile authorized dealer wireless stores with net revenues of $600,000 annually Managed client accounts and identified business development opportunities (b2b), while maximizing market share with increasing profits and maintaining client retention to promote business continuity and drive cost savings Charrette and event facilitation & planning, including contract negotiations and on & off-site coordination for $1 million+ budgets & campaigns utilizing interactive intelligence while coming under budget Promoted & publicized clientele for arrangement of international venues including speaking engagements, lectures & tours using social media & marketing campaigns to optimize budget. 10/1996 to 01/2000 Intraday Operations Analyst Company Name Supervised Intraday Workforce Management Operations staff of 10 at two (2) onshore Centers including scheduling, staffing, recruiting, hiring, training and performance reviews and Q&A to provide optimized support of Center KPIs Chaired weekly team meetings for quality work product for Clientele (Microsoft, HP, Deutsch-Bank, Gateway, Comcast, Symantec.) including providing premium customer service & technical support Reported daily metrics of Help Desk performance measurements & KPIs of all clientele at multi-sites ranging from 400-1400+ employees including volumes, averages and deviations to promote contractual agreements Leveraged workforce on an Intraday basis and adjusted manpower real-time according to contractual stipulations & current performance, volumes and trends Co-Created & Co-Chaired both Stream's Values Committee and Stream University established for workforce development & lower attrition; still in effect today. Education Bachelor of Science : Social Science Portland State University － City , State Social Science Skills account management, b2b, balance, budgets, budget, business development, Business Intelligence, contract negotiations, Clientele, client, clients, Customer Services, customer service, e-Commerce, executive management, senior management, financial, Gateway, Help Desk, HP, hiring, Kronos, leadership, Director, marketing, market, materials, meetings, Enterprise, optimization, performance reviews, policies, proposals, speaking, quality, QA, Quality Assurance, real-time, real time, recruiting, Reporting, Sales, scheduling, specification, staffing, Symantec, technical support, telecommunications, training materials ","
SR. WORKFORCE MANAGER
Summary
Results-oriented Workforce & Relationship Manager with diverse background in management & customer service. Dedicated to providing excellent customer service and making operational and procedural improvements that drive savings.
Experience
12/2014 to 05/2015
Sr. Workforce Manager Company Name － State
33% reduction of non-productive agent time (+/-600 workforce) Forecasted 14 million yearly contacts within +/- 5% of projection FY16 Q1 savings of $250,000 thru allocating volume on/offshore Reduced hours onshore by 46%; $17 million saved annually Saved $1.14 million annually & 30% performance improvement Launched three T-Mobile stores; net revenues of $600,000 annually Volunteer work and community-wide outreach activities Bluestem (e-Commerce) - Workforce Planning Manager (Pennsylvania) 07/15 - 10/16 Managed onshore team of five (5) workforce & Kronos analysts, seven (7) Quality Assurance analysts & to ensure optimum deliverables for account management along with two (2) Reporting analysts Supervised real-time team of four (4) at two (2) onshore locations; maintaining intraday allocation to budget to achieve various service level objectives for Sales & Customer Services queues Forecasted 14 million yearly contacts (hitting within +/- 5% of projection), on/offshore, within budgeted target in a 7 by 24 setting to ensure contractual compliance with penalty avoidance Allocated forecasted volume on/offshore to budget; FY16 Q1 savings of $250,000 Reduced non-productive time by 33% thru schedule optimization (+/-600 workforce onshore) Facilitated 14 weekly forecast meetings between clients to keep abreast on impacts to $1 Billion projected forecast Assumed leadership point of contact in absence of executive management Developed & coached team members through departmental cross-training to ensure business continuity Lead creation & revision of (non-existent/outdated) departmental SOPs for Workforce, Kronos & QA to provide consistent guidelines & training materials resulting in a 16% departmental manpower reduction and $100,000 annual savings Modified Hours of Operations that reduced onshore hours by 46%; saving $17 Million annually while boosting employee morale Managed a team of four (4) enterprise schedulers along with six (6) indirect support & real-time staff both on & offshore; 7 by 24 Managed workforce department for Alorica's #1 client (DirecTV) Planned capacity for each respective nine (9) site's operation & training teams to meet client expectations; +/-2,000 workforce Analyzed, monitored and reported on all staffing assumptions (client's call volume, headcount requirements, shrinkage, attrition and handle time goals) and provided recommendations to ensure optimal financial impact to organization Developed detailed staffing plans for each line of business that ensured consistent achievement for each 30-minute interval compliance requirements and adjusted manpower as needed Simulated impact of proposals for client expansion (including opening new sites) and recommended action for staffing Improved workload balance between nine (9) sites thru allocation adjustment of the seven (7) lines of business Directed & maintained weekly best practice client calls for each of the seven (7) lines of business to ensure team had adequate training & resources to succeed within their roles Hosted daily workforce and operations conference call to validate resources, performance & deadlines for deliverables such as meeting contractual KPIs for the seven (7) lines of business eBay Enterprise (e-Commerce) - Workforce Specialist (WFM) (Florida) 11/11 - 12/14 Received ""SPOT AWARD"" from Director of Workforce Planning & Business Intelligence (included bonus) for leadership within my group ""during the most transitional period within the organization.."" - resulting from a 40% departmental manpower reduction Ensured optimum Intraday staffing & performance at 4 onshore locations with +/- 5,000 workforce to drive cost savings in a 7 by 24 setting (no offshore support) Administered real time monitoring as it relates to queues, occupancy, service level, handle time and schedule adherence Interfaced with center management and central operations regarding factors that may impact staffing and service levels while assisting in coordinating business activities to achieve 90% adherence workforce target Prepared, Hosted & Reported WebX daily tele-conference meeting enterprise-wide to review previous day's performance, current & future day's plans, staffing, trends, expected volume & marketing campaigns to ensure readiness for 100+ clients (12 Verticals) Constructed daily impact summaries for service level and performance as it related to real-time account management Reforecasted and managed intraday call volume trends to ensure a more effective and efficient workload along with adjusting intraday workforce requirements based on changing/dynamic forecasts of 20 Million contacts annually Trained new & current Team Members on SOPs using authored materials along with updating current materials Volunteer work (BET) building evacuation/emergency response team and community-wide outreach activities l.
01/2000 to 11/2011
Consultant Company Name
Supervised operations, project readiness, preparation and implementation for telecommunications and customer service systems for call centers ranging from 15-100+ employees, including monitoring & review of performance metrics & workforce adherence to achieve client expectations Integrated senior management & staff duties of a national customer service & claims management center into existing operations at corporate headquarters saving over $1.14 million a year with a 30% performance improvement Recruited, managed and trained employees & developed and implemented policies & procedures for marketing and customer service strategies to client specification & satisfaction Launched three (3) T-Mobile authorized dealer wireless stores with net revenues of $600,000 annually Managed client accounts and identified business development opportunities (b2b), while maximizing market share with increasing profits and maintaining client retention to promote business continuity and drive cost savings Charrette and event facilitation & planning, including contract negotiations and on & off-site coordination for $1 million+ budgets & campaigns utilizing interactive intelligence while coming under budget Promoted & publicized clientele for arrangement of international venues including speaking engagements, lectures & tours using social media & marketing campaigns to optimize budget.
10/1996 to 01/2000
Intraday Operations Analyst Company Name
Supervised Intraday Workforce Management Operations staff of 10 at two (2) onshore Centers including scheduling, staffing, recruiting, hiring, training and performance reviews and Q&A to provide optimized support of Center KPIs Chaired weekly team meetings for quality work product for Clientele (Microsoft, HP, Deutsch-Bank, Gateway, Comcast, Symantec.) including providing premium customer service & technical support Reported daily metrics of Help Desk performance measurements & KPIs of all clientele at multi-sites ranging from 400-1400+ employees including volumes, averages and deviations to promote contractual agreements Leveraged workforce on an Intraday basis and adjusted manpower real-time according to contractual stipulations & current performance, volumes and trends Co-Created & Co-Chaired both Stream's Values Committee and Stream University established for workforce development & lower attrition; still in effect today.
Education
Bachelor of Science : Social Science Portland State University － City , State Social Science
IDE/Tools: TIBCO MDM 8.3.2", CIM 7.2.1, CIM, CIM 7.0
14958913," TEACHER Interests RANGOLI DANCE COMPANY Los Angeles, CA
Lead/Post-Graduate Company Dancer 2004 - Present
*Graduated with a solo dance debut and performed in over 15+ large scale productions
*Worked alongside world-renowned dancers from India and the United States
*Lead the company through matters involving choreography and aesthetics as a senior dancer
*Expanded my knowledge on the Indian culture while simultaneously bringing awareness to it by performing at schools, temples, and events for companies including Disney®
*Received the Rangoli Artistic Merit Award in 2016 for progress in dance training and performance
KARNATAKA CULTURAL ASSOCIATION OF SOUTHERN CALIFORNIA Long Beach, CA
Vice President of Youth Committee and Volunteer Sep 2010 - Present
*Volunteered at religious, community, and fundraising events as a committee member
*Emceed shows such as the annual Children's Day, Drama Festival, and Indian New Year event.
*Organized 10+ fundraisers including book, clothes and toys drive, water bottle collection, Walk-a-Thons, etc.
*Participated in plays, performances, and international shows to fundraise for the organization
*Received Community Service Award in 2016 for participation and time spent volunteering
*
*
LAKEVIEW SENIOR CENTER Irvine, CA
Vice President of Volunteer Group Sep 2012 - June 2016
*Assisted in care of the elderly in terms of dietary and medical needs, socially, and with daily tasks
*Put on events, games, holiday crafts to entertain and act as a support system
*Delivered informative presentations to the group about elderly care, basic science, people skills, and common diseases and medical issues Experience Company Name February 2016 to June 2016 Teacher City , State Taught children with Autism music, dance, and art to build their focus and everyday skills. Studied about each student's medical needs and specific skills they needed to improve on. Created relationships with the parents to offer support and provide personal downtime for them. Company Name December 2015 to July 2016 Teacher and Company City , State Assisted with teaching classes in a variety of styles such as Bollywood, Bharathanatyam, Fusion, etc. Choreographed pieces for performances and private classes. Performed at various events and with organizations for fundraising. July 2013 to September 2013 Intern Worked alongside nurses in Hoag Hospital for 20+ hours in acute care, vital signs, aide in central service/supply, dietary, physical therapy, pediatrics, and urology. Studied body mechanics, biology, general chemistry/biochemistry, to patient rights, patient care skills, personal skills related to hospital surroundings and basic laboratory skills in classroom setting. Completed Cardiopulmonary Resuscitation (CPR) Certification through the course, emergency skills, career options and opportunities. COASTLINE REGIONAL OCCUPATIONAL PROGRAM-NURSING City , State Education and Training CALIFORNIA STATE UNIVERSITY May B.S : Chemistry City Chemistry 3.65 Survey of Chemistry, Introduction to Crime, Law and Justice : Biology General Chemistry Biology General Chemistry Skills acute care, art, Autism, basic, biochemistry, biology, Chemistry, CPR, focus, fundraising, Law, patient care, pediatrics, physical therapy, Resuscitation, teaching, urology, vital signs Additional Information LEADERSHIP AND ACTIVITIES
RANGOLI DANCE COMPANY Los Angeles, CA
Lead/Post-Graduate Company Dancer 2004 - Present
*Graduated with a solo dance debut and performed in over 15+ large scale productions
*Worked alongside world-renowned dancers from India and the United States
*Lead the company through matters involving choreography and aesthetics as a senior dancer
*Expanded my knowledge on the Indian culture while simultaneously bringing awareness to it by performing at schools, temples, and events for companies including Disney®
*Received the Rangoli Artistic Merit Award in 2016 for progress in dance training and performance
KARNATAKA CULTURAL ASSOCIATION OF SOUTHERN CALIFORNIA Long Beach, CA
Vice President of Youth Committee and Volunteer Sep 2010 - Present
*Volunteered at religious, community, and fundraising events as a committee member
*Emceed shows such as the annual Children's Day, Drama Festival, and Indian New Year event.
*Organized 10+ fundraisers including book, clothes and toys drive, water bottle collection, Walk-a-Thons, etc.
*Participated in plays, performances, and international shows to fundraise for the organization
*Received Community Service Award in 2016 for participation and time spent volunteering
*
*
LAKEVIEW SENIOR CENTER Irvine, CA
Vice President of Volunteer Group Sep 2012 - June 2016
*Assisted in care of the elderly in terms of dietary and medical needs, socially, and with daily tasks
*Put on events, games, holiday crafts to entertain and act as a support system
*Delivered informative presentations to the group about elderly care, basic science, people skills, and common diseases and medical issues ","
TEACHER
Interests
RANGOLI DANCE COMPANY Los Angeles, CA
Lead/Post-Graduate Company Dancer 2004 - Present
*Graduated with a solo dance debut and performed in over 15+ large scale productions
*Worked alongside world-renowned dancers from India and the United States
*Lead the company through matters involving choreography and aesthetics as a senior dancer
*Expanded my knowledge on the Indian culture while simultaneously bringing awareness to it by performing at schools, temples, and events for companies including Disney®
*Received the Rangoli Artistic Merit Award in 2016 for progress in dance training and performance
KARNATAKA CULTURAL ASSOCIATION OF SOUTHERN CALIFORNIA Long Beach, CA
Vice President of Youth Committee and Volunteer Sep 2010 - Present
*Volunteered at religious, community, and fundraising events as a committee member
*Emceed shows such as the annual Children's Day, Drama Festival, and Indian New Year event.
*Organized 10+ fundraisers including book, clothes and toys drive, water bottle collection, Walk-a-Thons, etc.
*Participated in plays, performances, and international shows to fundraise for the organization
*Received Community Service Award in 2016 for participation and time spent volunteering
*
*
LAKEVIEW SENIOR CENTER Irvine, CA
Vice President of Volunteer Group Sep 2012 - June 2016
*Assisted in care of the elderly in terms of dietary and medical needs, socially, and with daily tasks
*Put on events, games, holiday crafts to entertain and act as a support system
*Delivered informative presentations to the group about elderly care, basic science, people skills, and common diseases and medical issues
Experience
Company Name February 2016 to June 2016 Teacher City , State
Taught children with Autism music, dance, and art to build their focus and everyday skills.
Studied about each student's medical needs and specific skills they needed to improve on.
Created relationships with the parents to offer support and provide personal downtime for them.
Company Name December 2015 to July 2016 Teacher and Company City , State
Assisted with teaching classes in a variety of styles such as Bollywood, Bharathanatyam, Fusion, etc.
Choreographed pieces for performances and private classes.
Performed at various events and with organizations for fundraising.
July 2013 to September 2013 Intern
Worked alongside nurses in Hoag Hospital for 20+ hours in acute care, vital signs, aide in central service/supply, dietary, physical therapy, pediatrics, and urology.
Studied body mechanics, biology, general chemistry/biochemistry, to patient rights, patient care skills, personal skills related to hospital surroundings and basic laboratory skills in classroom setting.
Completed Cardiopulmonary Resuscitation (CPR) Certification through the course, emergency skills, career options and opportunities.
COASTLINE REGIONAL OCCUPATIONAL PROGRAM-NURSING City , State
Education and Training
CALIFORNIA STATE UNIVERSITY May B.S : Chemistry City Chemistry 3.65
Survey of Chemistry, Introduction to Crime, Law and Justice : Biology General Chemistry Biology General Chemistry
LEADERSHIP AND ACTIVITIES
RANGOLI DANCE COMPANY Los Angeles, CA
Lead/Post-Graduate Company Dancer 2004 - Present
*Graduated with a solo dance debut and performed in over 15+ large scale productions
*Worked alongside world-renowned dancers from India and the United States
*Lead the company through matters involving choreography and aesthetics as a senior dancer
*Expanded my knowledge on the Indian culture while simultaneously bringing awareness to it by performing at schools, temples, and events for companies including Disney®
*Received the Rangoli Artistic Merit Award in 2016 for progress in dance training and performance
KARNATAKA CULTURAL ASSOCIATION OF SOUTHERN CALIFORNIA Long Beach, CA
Vice President of Youth Committee and Volunteer Sep 2010 - Present
*Volunteered at religious, community, and fundraising events as a committee member
*Emceed shows such as the annual Children's Day, Drama Festival, and Indian New Year event.
*Organized 10+ fundraisers including book, clothes and toys drive, water bottle collection, Walk-a-Thons, etc.
*Participated in plays, performances, and international shows to fundraise for the organization
*Received Community Service Award in 2016 for participation and time spent volunteering
*
*
LAKEVIEW SENIOR CENTER Irvine, CA
Vice President of Volunteer Group Sep 2012 - June 2016
*Assisted in care of the elderly in terms of dietary and medical needs, socially, and with daily tasks
*Put on events, games, holiday crafts to entertain and act as a support system
*Delivered informative presentations to the group about elderly care, basic science, people skills, and common diseases and medical issues
",TEACHER
17584743," OWNER/PRESIDENT Professional Profile A seasoned marketing professional who delivers results in alignment with strategic business plans by developing and executing marketing campaigns as well as managing external agencies. Qualifications Strategic marketing planning Results measurement Strategic development Experiential customer events Plan execution NASCAR sponsorship Video production Execution of Webinars Product positioning Brand developmentIntegrated marketing communications Account relations Tactical planning Relevant Experience Oversaw campaign that exceeded annual goals and increased brand relevance with consumers/ Experience Owner/President January 2013 to Current Company Name Freelance communications and digital content creation for corporate and independent businesses. Development and production of video content for internet and social media. Strategic Marketing Manager January 2010 to January 2012 Formulated, directed and coordinated marketing activities to promote products and services Maximized marketing budget and coordinated media buys. Provided oversight of PR and trade show activity. Created strategies to stretch marketing and promotional budgets while improving brand impact in the marketplace. Adjusted marketing mix and implemented an improved integrated strategy. Took ownership of and executed an experiential NASCAR marketing program that raised awareness for one of our brands and increased pull-through rate for the product resulting in a 15% increase in production volume and sales and $3 million of total branded TV exposure as estimated by Joyce Julius. This program also resulted in strengthening a relationship with a major customer. Reduced shipping and set-up costs for trade show properties by $3000 per event by refreshing tradeshow properties and displays. Developed impactful displays designed and engineered to be lighter and easier to transport to shows. Cost savings of $50,000 over the entire trade show season. Developed and refined an iPad App designed and implemented to standardize sales materials and presentations. This provided customer facing brand consistency and product specification accuracy. It improved the process of creating sales presentations and eliminated redundancy making sales staff more efficient and productive. Product Marketing and Brand Manager January 2003 to January 2010 Managed and coordinated marketing and branding activities, created communications materials Created an engine brand for the commercial vehicle market. Developed strategy, positioning, naming and graphic elements along with brand standards and guidelines. This allowed the company to focus marketing and advertising efforts to meet brand objectives as well as optimizing budgets. Produced an award winning documentary video from conception to completion to depict the company's 75-year history. Finished product was an integral part of an internal and external communications campaign to illustrate product evolution leading up to a new product launch. The project required extensive historic research and fact checking. Hands-on production saved $75,000 in cost. Developed and executed an integrated brand launch in partnership with a Country Music Association event in Nashville. Combined an on-site product experience with a premium distribution and interactive web site. Billboard Magazine recognized the sponsorship for extraordinary innovation. Developed and implemented a PR and communications campaign that increased consumer interaction and loyalty to a company brand and Integrated customer events with website interaction. Project was completed on time and on budget. Managed internal corporate events that included planning, logistics and vendor management for Board of Directors meetings, Wall Street analyst gatherings, and Annual Dealer Meetings This reduced production costs 50% resulting in $1 million annual savings. Executive producer January 1999 to January 2012 Company Name － City , State Manufacturer, marketer and distributor of trucks and engines (Fortune 200 Company. Education BA : Communications , 2005 Benedictine University － City , State Communications Magna Cum Laude Accredited Certificate, Computer Graphic Design, International Academy of Design and Technology, Chicago, IL : 1996 Affiliations Member, American Marketing Association Skills advertising, analyst, agency, Brand development, Branding, budgets, budget, content, content creation, equity, focus, Freelance, Graphic Design, graphic, innovation, logistics, managing, marketing, market, marketing communications, materials, Meetings, positioning, presentations, PR, research, sales, shipping, specification, strategy, Strategic development, Strategic marketing, TV, vendor management, video, Video production, web site, website Additional Information Awards Chicago BMA ""Tower Award"" / Websites over $50,000 / MaxxForce.com 2007 Chicago chapter Business Marketing Association ""Tower Award"" / Logo Design / MaxxForce Diesel Power logo 2007 PCC ""Silver Trumpet"" / Marketing Communications / Ford Power Stroke Diesel CREW Club program 2004 (The PCC Golden/Silver Trumpet award recognizes distinguished achievement for excellence in planning, creativity, and execution in public relations and related communications.) Publicity Club of Chicago ""Golden Trumpet"" / Marketing Communications / Navistar ""The Dieselization of America"" public relations campaign 2002 ","
OWNER/PRESIDENT
Professional Profile
A seasoned marketing professional who delivers results in alignment with strategic business plans by developing and executing marketing campaigns as well as managing external agencies.
Oversaw campaign that exceeded annual goals and increased brand relevance with consumers/
Experience
Owner/President January 2013 to Current Company Name
Freelance communications and digital content creation for corporate and independent businesses.
Development and production of video content for internet and social media.
Strategic Marketing Manager January 2010 to January 2012
Formulated, directed and coordinated marketing activities to promote products and services Maximized marketing budget and coordinated media buys.
Provided oversight of PR and trade show activity.
Created strategies to stretch marketing and promotional budgets while improving brand impact in the marketplace.
Adjusted marketing mix and implemented an improved integrated strategy.
Took ownership of and executed an experiential NASCAR marketing program that raised awareness for one of our brands and increased pull-through rate for the product resulting in a 15% increase in production volume and sales and $3 million of total branded TV exposure as estimated by Joyce Julius.
This program also resulted in strengthening a relationship with a major customer.
Reduced shipping and set-up costs for trade show properties by $3000 per event by refreshing tradeshow properties and displays.
Developed impactful displays designed and engineered to be lighter and easier to transport to shows.
Cost savings of $50,000 over the entire trade show season.
Developed and refined an iPad App designed and implemented to standardize sales materials and presentations.
This provided customer facing brand consistency and product specification accuracy.
It improved the process of creating sales presentations and eliminated redundancy making sales staff more efficient and productive.
Product Marketing and Brand Manager January 2003 to January 2010
Managed and coordinated marketing and branding activities, created communications materials Created an engine brand for the commercial vehicle market.
Developed strategy, positioning, naming and graphic elements along with brand standards and guidelines.
This allowed the company to focus marketing and advertising efforts to meet brand objectives as well as optimizing budgets.
Produced an award winning documentary video from conception to completion to depict the company's 75-year history.
Finished product was an integral part of an internal and external communications campaign to illustrate product evolution leading up to a new product launch.
The project required extensive historic research and fact checking.
Hands-on production saved $75,000 in cost.
Developed and executed an integrated brand launch in partnership with a Country Music Association event in Nashville.
Combined an on-site product experience with a premium distribution and interactive web site.
Billboard Magazine recognized the sponsorship for extraordinary innovation.
Developed and implemented a PR and communications campaign that increased consumer interaction and loyalty to a company brand and Integrated customer events with website interaction.
Project was completed on time and on budget.
Managed internal corporate events that included planning, logistics and vendor management for Board of Directors meetings, Wall Street analyst gatherings, and Annual Dealer Meetings This reduced production costs 50% resulting in $1 million annual savings.
Executive producer January 1999 to January 2012 Company Name － City , State
Manufacturer, marketer and distributor of trucks and engines (Fortune 200 Company.
Education
BA : Communications , 2005 Benedictine University － City , State Communications Magna Cum Laude
Accredited Certificate, Computer Graphic Design, International Academy of Design and Technology, Chicago, IL : 1996
Awards Chicago BMA ""Tower Award"" / Websites over $50,000 / MaxxForce.com 2007 Chicago chapter Business Marketing Association ""Tower Award"" / Logo Design / MaxxForce Diesel Power logo 2007 PCC ""Silver Trumpet"" / Marketing Communications / Ford Power Stroke Diesel CREW Club program 2004 (The PCC Golden/Silver Trumpet award recognizes distinguished achievement for excellence in planning, creativity, and execution in public relations and related communications.) Publicity Club of Chicago ""Golden Trumpet"" / Marketing Communications / Navistar ""The Dieselization of America"" public relations campaign 2002
",DIGITAL-MEDIA
73448369," PATIENT ADVOCATE Professional Profile Detail-oriented, efficient and organized, with extensive background in community-based organizations seeks to bring strong work ethic and engaging interpersonal communication to a vibrant company. Over seven years of experience as an office manager/tax preparation worker and over three years of experience assisting patients register for government programs. Qualifications Independent worker Exceptionally organized Record-keeping EMail Software (Outlook, Thunderbird, etc) Internet Browser (Internet Explorer, Firefox, etc) Peripheral Devices (Scanners, Printers, etc) Personal Computers Spreadsheet Software (Calc, Excel, etc) Utility Software (Virus, File Compression, etc) Word Processing Software (Word, WordPerfect, etc) Tax preparation Experience Patient Advocate September 2009 to December 2014 Company Name － City , State Answer applicants' questions about benefits and claim procedures. Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits. Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights. Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance. Compile, record, and evaluate personal and financial data in order to verify completeness and accuracy, and to determine eligibility status. Interview and investigate applicants for public assistance to gather information pertinent to their applications. Check with employers or other references to verify answers and obtain further information. Keep records of assigned cases, and prepare required reports. Schedule benefits claimants for adjudication interviews to address questions of eligibility. Prepare applications and forms for applicants for such purposes as school enrollment, employment, and medical services. Tax Preparer/Office Manager December 2005 to September 2009 Company Name － City , State Would supervise employees engaged in tax preparation services. Compute taxes owed or overpaid, using adding machines or personal computers, and complete entries on forms, following tax form instructions and tax tables. Prepare or assist in preparing simple to complex tax returns for individuals or small businesses. Use all appropriate adjustments, deductions, and credits to keep clients' taxes to a minimum. Interview clients to obtain additional information on taxable income and deductible expenses and allowances. Review financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns. Furnish taxpayers with sufficient information and advice to ensure correct tax form completion. Consult tax law handbooks or bulletins to determine procedures for preparation of atypical returns. Calculate form preparation fees according to return complexity and processing time required. Check data input or verify totals on forms prepared by others to detect errors in arithmetic, data entry, or procedures. Tax Preparer/Office Manager January 2002 to December 2004 Company Name － City , State Would supervise employees engaged in tax preparation services. Compute taxes owed or overpaid, using adding machines or personal computers, and complete entries on forms, following tax form instructions and tax tables. Prepare or assist in preparing simple to complex tax returns for individuals or small businesses. Use all appropriate adjustments, deductions, and credits to keep clients' taxes to a minimum. Interview clients to obtain additional information on taxable income and deductible expenses and allowances. Review financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns. Furnish taxpayers with sufficient information and advice to ensure correct tax form completion. Consult tax law handbooks or bulletins to determine procedures for preparation of atypical returns. Calculate form preparation fees according to return complexity and processing time required. Check data input or verify totals on forms prepared by others to detect errors in arithmetic, data entry, or procedures. Certifications Associate of Science : Dental Technician , 2000 Instituto Tecnico Dental 90 － City , State , Colombia Certificate : CPR - IV Medication Administration , 2000 Cruz Roja Colombiana － City , State , Colombia High School Diploma : 1996 Colegio Liceo Colombia － City , State , Colombia Languages English - Good ( Read Write Speak )
Spanish - Excellent ( Read Write Speak ) Skills Fast data entry Spreadsheet tables preparation Processing financial forms Customer Service Making fast strategic decisions in accordance to company rules Additional Information Driver's License Class C - Standard Driver's License ","
PATIENT ADVOCATE
Professional Profile
Detail-oriented, efficient and organized, with extensive background in community-based organizations seeks to bring strong work ethic and engaging interpersonal communication to a vibrant company. Over seven years of experience as an office manager/tax preparation worker and over three years of experience assisting patients register for government programs.
Qualifications
Independent worker
Exceptionally organized
Record-keeping
EMail Software (Outlook, Thunderbird, etc)
Internet Browser (Internet Explorer, Firefox, etc)
Peripheral Devices (Scanners, Printers, etc)
Personal Computers
Spreadsheet Software (Calc, Excel, etc)
Utility Software (Virus, File Compression, etc)
Word Processing Software (Word, WordPerfect, etc)
Tax preparation
Experience
Patient Advocate September 2009 to December 2014 Company Name － City , State
Answer applicants' questions about benefits and claim procedures.
Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.
Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.
Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.
Compile, record, and evaluate personal and financial data in order to verify completeness and accuracy, and to determine eligibility status.
Interview and investigate applicants for public assistance to gather information pertinent to their applications.
Check with employers or other references to verify answers and obtain further information.
Keep records of assigned cases, and prepare required reports.
Schedule benefits claimants for adjudication interviews to address questions of eligibility.
Prepare applications and forms for applicants for such purposes as school enrollment, employment, and medical services.
Tax Preparer/Office Manager December 2005 to September 2009 Company Name － City , State
Would supervise employees engaged in tax preparation services.
Compute taxes owed or overpaid, using adding machines or personal computers, and complete entries on forms, following tax form instructions and tax tables.
Prepare or assist in preparing simple to complex tax returns for individuals or small businesses.
Use all appropriate adjustments, deductions, and credits to keep clients' taxes to a minimum.
Interview clients to obtain additional information on taxable income and deductible expenses and allowances.
Review financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns.
Furnish taxpayers with sufficient information and advice to ensure correct tax form completion.
Consult tax law handbooks or bulletins to determine procedures for preparation of atypical returns.
Calculate form preparation fees according to return complexity and processing time required.
Check data input or verify totals on forms prepared by others to detect errors in arithmetic, data entry, or procedures.
Tax Preparer/Office Manager January 2002 to December 2004 Company Name － City , State
Would supervise employees engaged in tax preparation services.
Compute taxes owed or overpaid, using adding machines or personal computers, and complete entries on forms, following tax form instructions and tax tables.
Prepare or assist in preparing simple to complex tax returns for individuals or small businesses.
Use all appropriate adjustments, deductions, and credits to keep clients' taxes to a minimum.
Interview clients to obtain additional information on taxable income and deductible expenses and allowances.
Review financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns.
Furnish taxpayers with sufficient information and advice to ensure correct tax form completion.
Consult tax law handbooks or bulletins to determine procedures for preparation of atypical returns.
Calculate form preparation fees according to return complexity and processing time required.
Check data input or verify totals on forms prepared by others to detect errors in arithmetic, data entry, or procedures.
Certifications
Associate of Science : Dental Technician , 2000 Instituto Tecnico Dental 90 － City , State , Colombia
Certificate : CPR - IV Medication Administration , 2000 Cruz Roja Colombiana － City , State , Colombia
High School Diploma : 1996 Colegio Liceo Colombia － City , State , Colombia
Languages
English - Good ( Read Write Speak )
Spanish - Excellent ( Read Write Speak )
Skills
Fast data entry
Spreadsheet tables preparation
Processing financial forms
Customer Service
Making fast strategic decisions in accordance to company rules
Additional Information
Driver's License
Class C - Standard Driver's License
",ADVOCATE
" """">
Producer/Director January 1985 to January 1987 Company Name － City "," State
In house producer and director for regional", national," and international broadcast ad campaigns.
Produced and directed over 25 commercials in two years winning 3 Clio awards for national spots.
Worked directly with the clients and commercial production companies to produce cohesive and creative national broadcast ad campaigns.
SLEEP TECHNOLOGIST, RPSGT
Summary
Healthcare professional with more than ten years' experience seeking an opportunity where I can utilize my skills and knowledge in multiple healthcare settings to have a positive impact impact on patient outcomes. Looking for a work setting in health information management and technology where my previous training in HIPPA Privacy and Security, performance improvement and quality assurance will help position me for career advancement.
Highlights
Member of AHIMA
Member of ILHIMA
Member of HIMSS
Member of HFMA
More than ten years healthcare experience
CPR Certified
Need minimal supervision
Analytical
Critical
EHR experience
Skills
Works proficiently with minimal supervision, fluent communication skills demonstrated daily through interactions with various patient and family demographics, CPR certified, critical thinking while working independently in a patient diagnostic sleep lab, disease management, inventory control by managing waste and reducing duplicate testing, medical terminology, Windows OS, patient evaluation, patient preparation, problem solving, strategic planning, oxygen education and therapy, equipment troubleshooting.
Accomplishments
Interscore Relability Testing 92% average (expected 85%).
Obtained my Registered Polysomnographic Technologist license in 01/2015.
Graduated Valedictorian Hannibal La-Grange University in 2000.
Experience
Sleep Technologist, RPSGT 12/2015 to Current Company Name City , State
Polysomnogram preparation and set up, diagnostic testing,.
PAP and oxygen titration studies, monitoring and scoring complete patient.
studies using AASM standards, Interscore Reliability Testing 92% average (expected 85%), CPR.
certified, data transfers, Windows OS, work diligently with minimal supervision in a 1:2 technologist to patient ratio.
Neurophysiology Technician, RPSGT 01/2009 to 11/2015 Company Name City , State
Performing EEG and LTM.
Measuring in 10-20, patient preparation and education, monitor and note abnormalities.
Sleep study preparation & set up, prepare & calibrate equipment prior to testing, following AASM protocol for MSLT, MWT, PAP and oxygen studies, assist with scoring sleep studies, fluent communication skills, sharp critical thinking skills, diligently work with minimal supervision.
Billing patients in outpatient sleep center.
Healthcare Specialist, CRT 09/2005 to 12/2008 Company Name City , State
Clinical patient evaluation in home setting, implement disease management programs, respiratory & sleep equipment set up and education, fluent communication skills, sharp critical thinking skills, diligently work with minimal supervision.
Education
May, 2000 Hannibal La-Grange University City , State Applied Associates Degree of Science Respiratory Therapy
Graduate as Valedictorian of Respiratory Therapy Class
*Winner of John Rodgers Memorial Scholarship
Bachelor of Science : Healthcare Information Management & Technology 1999
2017 University of Wisconsin City , State Healthcare Information Management & Technology
Skills
Billing, communication skills, CPR Certified, CPR
certified, critical thinking, disease management, EHR experience, inventory control, managing, medical terminology, Windows OS, Works, patient evaluation, patient preparation, problem solving, Respiratory Therapy, strategic planning, supervision, therapy, troubleshooting
",HEALTHCARE
29992154," CASHIER Summary 3 years in fast-paced customer service and call center environments. Personable and professional under pressure. Motivated customer service specialist with over 3 years retail experience in a fast-paced, team-based environment. Excellent communicator with a demanding call center environment as a Customer Service Representative. Friendly Sales Associate adept at working in diverse retail and customer service environments. Hardworking with background in quickly taking orders, managing the drive-thru window and preparing food. POS systems knowledge. Fast food professional focused on greeting all customers in a friendly, welcoming manner. Seeking added responsibilities to help restaurant operations run smoothly. Food service worker with exceptional interpersonal skills. Reliable, punctual and works well under pressure. Crew Member offering a positive attitude and flexible schedule. Works well independently or with others as a team. Highlights Excellent communication skills and rapid and precise customer service skills Self-motivated Quick learner Strong verbal communication Organized multi-tasker Team leadership Friendly and helpful Proficient in cash management. Valid OH driver's license Local/state health laws knowledge Late-night shift availability Credit card processing Carbonated beverage dispenser cleaning and Multi-line phone talent maintenance Healthy meal preparation Fast and efficient service worker Patient-focused care CPR certification. Accomplishments Employee of the Month at Taco Bell Experience Cashier Dec 2014 to Dec 2014 Company Name － City , State Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Managed quality communication, customer support and product representation for each client. Assisted customers with store and product complaints. Guaranteed positive customer experiences and resolved all customer complaints. Processed and issued money orders for customers. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Organized the store by returning all merchandise to its proper place. Certified Home Healthcare Aide Feb 2014 to Sep 2014 Company Name － City , State Provided patient education. Treated patients with strokes. Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's. Assisted patients with daily functions. Delivered in-home care to disabled children and adults. Ensured safety and well-being of patients. Transported patients to and from different departments. Assisted patients with bathing, dressing, hygiene and grooming. Completed all daily living tasks to enhance the quality of life of elderly patients. Engaged patients with games, crafts, cooking, music, reading and other activities. Deli/Bakery Clerk Mar 2013 to Jan 2014 Company Name － City , State Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler. Changed and sanitized all cutting boards, benches and surfaces when beginning a new task to avoid cross-contamination. Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business. Decorated and merchandised quality bakery goods. Ordered and received bakery products and supplies. Properly wrapped, boxed, and weighed bakery department products. Practiced safe food handling procedures at all times. Assisted customers in placing special orders for large-scale events such as weddings and birthday parties. Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Politely assisted customers in person and via telephone. Answered product questions with up-to-date knowledge of sales and store promotions. Bagged, boxed or gift-wrapped sold merchandise per customer's request. Assisted customers with food selection, inquiries and order customization requests. Crew Trainer Sep 2012 to Mar 2013 Company Name － City , State Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Earned management trust by serving as key holder, responsibly opening and closing store. Politely assisted customers in person and via telephone. Bagged, boxed or gift-wrapped sold merchandise per customer's request. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Maintained cleanliness and presentation of stock room and production floor. Consistently provided friendly guest service and heartfelt hospitality. Demonstrated integrity and honesty while interacting with guests, team members and managers. Operated the drive-through window and sales register quickly and efficiently. Greeted customers and provided excellent customer service. Pleasantly and courteously interacted with customers. Maintained high standards of customer service during high-volume, fast-paced operations. Prepared fountain drinks and ice cream items. Prepared all food orders within a 2-3 minute time frame. Assembled food orders while maintaining appropriate portion control. Verified that prepared food met all standards for quality and quantity. Crew Member Mar 2012 to Aug 2012 Company Name － City , State Consistently provided friendly guest service and heartfelt hospitality. Promptly and empathetically handled guest concerns and complaints. Demonstrated integrity and honesty while interacting with guests, team members and managers. Operated the drive-through window and sales register quickly and efficiently. Greeted customers and provided excellent customer service. Pleasantly and courteously interacted with customers. Maintained high standards of customer service during high-volume, fast-paced operations. Prepared fountain drinks and ice cream items. Handled currency and credit transactions quickly and accurately. Followed food safety procedures according to company policies and health and sanitation regulations. Strictly followed all cash, security, inventory and labor policies and procedures. Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk. Reported to all shifts wearing a neat, clean and unwrinkled uniform. Reported to each shift on time and ready to work. Performed all position responsibilities accurately and in a timely manner. Education High School Diploma 2012 Trimble High School － City , State , Athens Associate of Science , Health and Wellness Washington State Community College － City , State , Washington Skills Excellent Customer Service. Certified in CPR and First Aide. Fast learning and working skills. ","
CASHIER
Summary
3 years in fast-paced customer service and call center environments. Personable and professional under pressure. Motivated customer service specialist with over 3 years retail experience in a fast-paced, team-based environment. Excellent communicator with a demanding call center environment as a Customer Service Representative. Friendly Sales Associate adept at working in diverse retail and customer service environments. Hardworking with background in quickly taking orders, managing the drive-thru window and preparing food. POS systems knowledge. Fast food professional focused on greeting all customers in a friendly, welcoming manner. Seeking added responsibilities to help restaurant operations run smoothly. Food service worker with exceptional interpersonal skills. Reliable, punctual and works well under pressure. Crew Member offering a positive attitude and flexible schedule. Works well independently or with others as a team.
Highlights
Excellent communication skills and rapid and precise customer service skills
Self-motivated
Quick learner
Strong verbal communication
Organized multi-tasker
Team leadership
Friendly and helpful
Proficient in cash management.
Valid OH driver's license
Local/state health laws knowledge
Late-night shift availability
Credit card processing
Carbonated beverage dispenser cleaning and Multi-line phone talent maintenance
Healthy meal preparation
Fast and efficient service worker
Patient-focused care
CPR certification.
Accomplishments
Employee of the Month at Taco Bell
Experience
Cashier Dec 2014 to Dec 2014 Company Name － City , State
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Worked as a team member performing cashier duties, product assistance and cleaning.
Expressed appreciation and invited customers to return to the store.
Managed quality communication, customer support and product representation for each client.
Assisted customers with store and product complaints.
Guaranteed positive customer experiences and resolved all customer complaints.
Processed and issued money orders for customers.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Organized the store by returning all merchandise to its proper place.
Certified Home Healthcare Aide Feb 2014 to Sep 2014 Company Name － City , State
Provided patient education.
Treated patients with strokes.
Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's.
Assisted patients with daily functions.
Delivered in-home care to disabled children and adults.
Ensured safety and well-being of patients.
Transported patients to and from different departments.
Assisted patients with bathing, dressing, hygiene and grooming.
Completed all daily living tasks to enhance the quality of life of elderly patients.
Engaged patients with games, crafts, cooking, music, reading and other activities.
Deli/Bakery Clerk Mar 2013 to Jan 2014 Company Name － City , State
Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler.
Changed and sanitized all cutting boards, benches and surfaces when beginning a new task to avoid cross-contamination.
Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business.
Decorated and merchandised quality bakery goods.
Ordered and received bakery products and supplies.
Properly wrapped, boxed, and weighed bakery department products.
Practiced safe food handling procedures at all times.
Assisted customers in placing special orders for large-scale events such as weddings and birthday parties.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Politely assisted customers in person and via telephone.
Answered product questions with up-to-date knowledge of sales and store promotions.
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Assisted customers with food selection, inquiries and order customization requests.
Crew Trainer Sep 2012 to Mar 2013 Company Name － City , State
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Earned management trust by serving as key holder, responsibly opening and closing store.
Politely assisted customers in person and via telephone.
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Maintained cleanliness and presentation of stock room and production floor.
Consistently provided friendly guest service and heartfelt hospitality.
Demonstrated integrity and honesty while interacting with guests, team members and managers.
Operated the drive-through window and sales register quickly and efficiently.
Greeted customers and provided excellent customer service.
Pleasantly and courteously interacted with customers.
Maintained high standards of customer service during high-volume, fast-paced operations.
Prepared fountain drinks and ice cream items.
Prepared all food orders within a 2-3 minute time frame.
Assembled food orders while maintaining appropriate portion control.
Verified that prepared food met all standards for quality and quantity.
Crew Member Mar 2012 to Aug 2012 Company Name － City , State
Consistently provided friendly guest service and heartfelt hospitality.
Promptly and empathetically handled guest concerns and complaints.
Demonstrated integrity and honesty while interacting with guests, team members and managers.
Operated the drive-through window and sales register quickly and efficiently.
Greeted customers and provided excellent customer service.
Pleasantly and courteously interacted with customers.
Maintained high standards of customer service during high-volume, fast-paced operations.
Prepared fountain drinks and ice cream items.
Handled currency and credit transactions quickly and accurately.
Followed food safety procedures according to company policies and health and sanitation regulations.
Strictly followed all cash, security, inventory and labor policies and procedures.
Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
Reported to all shifts wearing a neat, clean and unwrinkled uniform.
Reported to each shift on time and ready to work.
Performed all position responsibilities accurately and in a timely manner.
Education
High School Diploma 2012 Trimble High School － City , State , Athens
Associate of Science , Health and Wellness Washington State Community College － City , State , Washington
Skills
Excellent Customer Service.
Certified in CPR and First Aide.
Fast learning and working skills.
",HEALTHCARE
16877897," ASSISTANT MANAGER - HR www.linkedin.com/in/sumankumari725b9236 Professional Summary Looking for a challenging position, which utilizes my skills, hard work and provides opportunities to learn and contribute to the organization. I want to see myself as an active contributor to a team of ambitious people and thereby enhance my knowledge and personality. Human Resource Professional with over 4 years of rich experience in Recruitment, Organization Developement, Time Management, Training & Development, Performance Management, Employee Engagement, TPM & Audit. Worked as an Assistant Manager- HR (Generalist Profile) with VARROC POLYMERS PVT. LTD at its manufacturing unit and assisted HRM & SAP at the unit. Possess strong communication, interpersonal, problem solving skills and analytical skills. Strong communication, collaboration & team building skills with proficiency at grasping new technical concepts quickly and utilise the same in a productive manner. Fast Learner (demonstrated ability to learn and master new skills/tools, even in strictly harsh deadline) Mentor and groom resources. Skills SAP R/3 4.7, MS Office (Word, Excel, Power Point, Outlook, Internet Applications). *Have good understanding of SQL, HTML, CSS and JavaScript. *Operating Systems: Windows 95/98/2000/XP *Functional Knowledge: Recruitment, Organization Management, Time Management, Payroll, Benefits, Personal Administration, Training and Development, ESS, Performance Appraisal. Work History Assistant Manager - HR , 09/2012 to 08/2013 Company Name Generalist profile - Recruitment, Training & Development, Performance Appraisal, Employee Engagement, Audit, SAP-HR PA -Personnel Administration Defined the Enterprise Structure, Personnel Structure and Pay Scale Structure for the enterprise and linked the Pay Scale and Enterprise Structures. Configured user parameters and the number range intervals for personnel numbers. Configured personal data. Customized the basic settings for Personnel Administration. Customized personnel actions and the reason for change in personnel action Configured Personnel Area Groupings and Employee Groupings. Assigned Personnel Area to Company Code. Performed various personnel actions, specifically, hiring employees, performing organizational reassignment, change in pay, termination. PA30, PA40, PA10, PA20 Recruitment & Selection Involved in the full life cycle of the Recruitment Process. Induction of New joiners. Preparation of Job Description and Roles & Responsibilities of department. Training & Development Responsible for Establishment, Implementation & Maintaining effective Training & Development system in the organization. Deployment of Competency Model (Competency Mapping /Skill Mapping). Training Need Identification of employees through PMS & IDP and Workmen through Skill Matrix. Preparation & circulation of Annual as well as Monthly Training Calendar as per QMS (ISO/TS 16949:2009 & OHSAS). Designing & developing Training procedures, Modules, Training syllabus & activities in consonance with training requirement with faculties. Organizing internal & external training programs, OBT's, Events & Workshop. Creating Pre & Post-Training Assessment Tools (Evaluation/Effectiveness) - Written Test & Feedback Form to gauge the present skill & gap. Preparation of training budget with cost reduction initiatives. Employee Engagement Build connect with employees and their families as per part of engagement initiative by conducting welfare and sports events, new initiatives, medical support and benefits. Cascaded business plan and goal at unit level through formal and informal communication set up. Organized various activities like Get-together, Birthday, Painting competition, Safety day celeb, Kaizen competition, sports activity, Auto related games etc. Performance Management Co-ordination with Functional Heads in setting up of KRA's of employees. Timely distribution of Performance Appraisal Form to all the departments. Involved in Mid - review and yearly appraisal and delivery of appraisal/promotion letters on time. Also used to take care of performance review of trainees and probationers. Statutory Compliance & Grievance Handling Involved in Provident Fund, Gratuity, Labour Welfare Fund, Factory License renewal, Contract Labour Management, Labour welfare, Standing Order & resolving IR issues in the plant. TPM Was appointed as TPM ET-Pillar Head in the plant and was responsible for Education & Training of staff and workers as per the TPM method. Audit Responsible for facing various Customers audits (like M&M, GM, Bajaj, VW etc.), ISO/TS 16949:2009, EMS-OHSAS & TPM Audit. Administration Management Monitoring of Canteen, Housekeeping, Security, Vehicle management, Stationery & Guest Management. HR Initiatives Started various HR activities at the plant level like Suggestion scheme, Coffee with HR, Connect to Home, Skip level meeting, Knowledge Sharing, Birthday Celebration, Appreciation of employees, Established cafeteria and Library. Assistant Manager - HR , 07/2010 to 07/2011 Company Name To maintain HR database. To generate various HR reports required by the management. To maintain organizational structures, create positions and jobs in SAP To provide support in the HR administration of pay and bonus review, providing reports and stats to senior managers and supporting HRBPs in the collation of work. To maintain attendance and leave of employees in SAP. Involved in the full life cycle of the Recruitment Process and On boarding. Preparing & updating Organizational chart & making head count as well as requirement report (HR MIS). Preparation of Job Description and Roles & Responsibilities of department. Responsible for Establishment, Implementation & Maintaining effective Training & Development system in the organization. Started various HR activities at the plant level like Suggestion scheme, Coffee with HR, Connect to Home, Skip level meeting, Knowledge Sharing, Birthday Celebration, Appreciation of employees, Established cafeteria and Library. Timely distribution of Performance Appraisal Form to all the departments. Involved in Mid - review and yearly appraisal and delivery of appraisal/promotion letters on time. Assistant Manager - HR , 05/2008 to 05/2010 Company Name Overlooking the recruitment process for providing best fit to the client as per their requirement. Understanding the requirement of the position in terms of competencies, experience etc. Sourcing suitable profiles from various sources as per requirement. Interviewing potential candidates to do an interest check for the requirement and judge their suitability. Coordinating with client to confirm profile suitability and scheduling interviews till final selection. Keeping a record of operations and deal with various recruitment enquires. Keeping excellent relationships with clients whilst helping them find the best employees for their business. Education Bachelor of Education (B.Ed) : Education , 2014-2015 Magadh University - City MBA : Human Resource , 2006-2008 Xavier Institute of Social Service - City Human Resource Bachelor of Science (B.Sc) : Biotechnology , 2002-2005 Ranchi University - City Skills basic, Benefits, budget, business plan, cost reduction, CSS, client, clients, database, delivery, Designing, full life cycle, Functional, hiring, HTML, HR, Internet Applications, ISO, JavaScript, letters, Excel, MS Office, Outlook, Power Point, 2000, Windows 95, 98, Word, ESS, MIS, Enterprise, Operating Systems, Organizing, Organizational, Painting, Payroll, Performance Appraisal, Performance Management, Personnel, promotion, Recruitment, requirement, Safety, SAP, SAP R/3 4.7, SAP-HR, scheduling, scheme, SQL, Time Management, training programs, Written ","
ASSISTANT MANAGER - HR
www.linkedin.com/in/sumankumari725b9236
Professional Summary
Looking for a challenging position, which utilizes my skills, hard work and provides opportunities to learn and contribute to the organization. I want to see myself as an active contributor to a team of ambitious people and thereby enhance my knowledge and personality. Human Resource Professional with over 4 years of rich experience in Recruitment, Organization Developement, Time Management, Training & Development, Performance Management, Employee Engagement, TPM & Audit. Worked as an Assistant Manager- HR (Generalist Profile) with VARROC POLYMERS PVT. LTD at its manufacturing unit and assisted HRM & SAP at the unit. Possess strong communication, interpersonal, problem solving skills and analytical skills. Strong communication, collaboration & team building skills with proficiency at grasping new technical concepts quickly and utilise the same in a productive manner. Fast Learner (demonstrated ability to learn and master new skills/tools, even in strictly harsh deadline) Mentor and groom resources.
Skills
SAP R/3 4.7, MS Office (Word, Excel, Power Point, Outlook, Internet Applications). *Have good understanding of SQL, HTML, CSS and JavaScript. *Operating Systems: Windows 95/98/2000/XP *Functional Knowledge: Recruitment, Organization Management, Time Management, Payroll, Benefits, Personal Administration, Training and Development, ESS, Performance Appraisal.
Work History
Assistant Manager - HR , 09/2012 to 08/2013 Company Name
Generalist profile - Recruitment, Training & Development, Performance Appraisal, Employee Engagement, Audit, SAP-HR PA -Personnel Administration Defined the Enterprise Structure, Personnel Structure and Pay Scale Structure for the enterprise and linked the Pay Scale and Enterprise Structures.
Configured user parameters and the number range intervals for personnel numbers.
Configured personal data.
Customized the basic settings for Personnel Administration.
Customized personnel actions and the reason for change in personnel action Configured Personnel Area Groupings and Employee Groupings.
Assigned Personnel Area to Company Code.
Performed various personnel actions, specifically, hiring employees, performing organizational reassignment, change in pay, termination.
PA30, PA40, PA10, PA20 Recruitment & Selection Involved in the full life cycle of the Recruitment Process.
Induction of New joiners.
Preparation of Job Description and Roles & Responsibilities of department.
Training & Development Responsible for Establishment, Implementation & Maintaining effective Training & Development system in the organization.
Deployment of Competency Model (Competency Mapping /Skill Mapping).
Training Need Identification of employees through PMS & IDP and Workmen through Skill Matrix.
Preparation & circulation of Annual as well as Monthly Training Calendar as per QMS (ISO/TS 16949:2009 & OHSAS).
Designing & developing Training procedures, Modules, Training syllabus & activities in consonance with training requirement with faculties.
Organizing internal & external training programs, OBT's, Events & Workshop.
Creating Pre & Post-Training Assessment Tools (Evaluation/Effectiveness) - Written Test & Feedback Form to gauge the present skill & gap.
Preparation of training budget with cost reduction initiatives.
Employee Engagement Build connect with employees and their families as per part of engagement initiative by conducting welfare and sports events, new initiatives, medical support and benefits.
Cascaded business plan and goal at unit level through formal and informal communication set up.
Organized various activities like Get-together, Birthday, Painting competition, Safety day celeb, Kaizen competition, sports activity, Auto related games etc.
Performance Management Co-ordination with Functional Heads in setting up of KRA's of employees.
Timely distribution of Performance Appraisal Form to all the departments.
Involved in Mid - review and yearly appraisal and delivery of appraisal/promotion letters on time.
Also used to take care of performance review of trainees and probationers.
Statutory Compliance & Grievance Handling Involved in Provident Fund, Gratuity, Labour Welfare Fund, Factory License renewal, Contract Labour Management, Labour welfare, Standing Order & resolving IR issues in the plant.
TPM Was appointed as TPM ET-Pillar Head in the plant and was responsible for Education & Training of staff and workers as per the TPM method.
Audit Responsible for facing various Customers audits (like M&M, GM, Bajaj, VW etc.), ISO/TS 16949:2009, EMS-OHSAS & TPM Audit.
HR Initiatives Started various HR activities at the plant level like Suggestion scheme, Coffee with HR, Connect to Home, Skip level meeting, Knowledge Sharing, Birthday Celebration, Appreciation of employees, Established cafeteria and Library.
Assistant Manager - HR , 07/2010 to 07/2011 Company Name
To maintain HR database.
To generate various HR reports required by the management.
To maintain organizational structures, create positions and jobs in SAP To provide support in the HR administration of pay and bonus review, providing reports and stats to senior managers and supporting HRBPs in the collation of work.
To maintain attendance and leave of employees in SAP.
Involved in the full life cycle of the Recruitment Process and On boarding.
Preparing & updating Organizational chart & making head count as well as requirement report (HR MIS).
Preparation of Job Description and Roles & Responsibilities of department.
Responsible for Establishment, Implementation & Maintaining effective Training & Development system in the organization.
Started various HR activities at the plant level like Suggestion scheme, Coffee with HR, Connect to Home, Skip level meeting, Knowledge Sharing, Birthday Celebration, Appreciation of employees, Established cafeteria and Library.
Timely distribution of Performance Appraisal Form to all the departments.
Involved in Mid - review and yearly appraisal and delivery of appraisal/promotion letters on time.
Assistant Manager - HR , 05/2008 to 05/2010 Company Name
Overlooking the recruitment process for providing best fit to the client as per their requirement.
Understanding the requirement of the position in terms of competencies, experience etc.
Sourcing suitable profiles from various sources as per requirement.
Interviewing potential candidates to do an interest check for the requirement and judge their suitability.
Coordinating with client to confirm profile suitability and scheduling interviews till final selection.
Keeping a record of operations and deal with various recruitment enquires.
Keeping excellent relationships with clients whilst helping them find the best employees for their business.
Education
Bachelor of Education (B.Ed) : Education , 2014-2015 Magadh University - City
MBA : Human Resource , 2006-2008 Xavier Institute of Social Service - City
Human Resource
Bachelor of Science (B.Sc) : Biotechnology , 2002-2005 Ranchi University - City
Skills
basic, Benefits, budget, business plan, cost reduction, CSS, client, clients, database, delivery, Designing, full life cycle, Functional, hiring, HTML, HR, Internet Applications, ISO, JavaScript, letters, Excel, MS Office, Outlook, Power Point, 2000, Windows 95, 98, Word, ESS, MIS, Enterprise, Operating Systems, Organizing, Organizational, Painting, Payroll, Performance Appraisal, Performance Management, Personnel, promotion, Recruitment, requirement, Safety, SAP, SAP R/3 4.7, SAP-HR, scheduling, scheme, SQL, Time Management, training programs, Written
",HR
33381211," VICE PRESIDENT INFORMATION TECHNOLOGY - SOFTWARE ENGINEERING Professional Summary A results-driven and business minded technology leader with 20+ years of experience in technology and software development.  A professional who is passionate about developing people and teams to reach their greatest potential. A thought leader that partners with business to drive strategy from conception to execution. A team player that places a priority on networking, relationship building and diversity to achieve the greatest possible outcome. A progressive technology leader with an innovative and growth mindset. Skills People Centered Leadership Strategic & Tactical Planning Software Engineering Designing & Architecting Systems Coaching and Talent Development Building a Culture of Innovation and Engagement Transformation and Change Advocate Work History Vice President Information Technology - Software Engineering , 03/2018 to Current Company Name – City , State Leading all aspects of IT Application Development and Corporate Systems teams encompassing 100+ IT associates plus consultants, $20 m budget, key capital trans-formative projects for the full life-cycle of delivering world class business solutions. Supporting company-wide Fit for Growth initiative which focuses on improving customer and associate experience by transforming business processes and leveraging modern technology solutions replacing antiquated systems. Leading technology transformation focused on re-platforming legacy core systems to a cloud and microservices/containers-based architecture running on the AWS platform.  This allows Safelite IT to deliver business value faster (improved speed to market by ~20%).  Leading implementation of robotic process automation (RPA) by automating manual/repetitive business processes. Anticipated savings of $2-$3 M per year. Assistant Vice President - Solutions Delivery , 07/2015 to 03/2018 Company Name – City , State Defined and executed product vision for Safelite's overall core systems architecture that drives business growth from 5 national contact centers, 600+ retail locations, 6000 mobile technicians, 90 warehouses, 2 distribution centers, multiple customer driven responsive web applications and customer app engagement tools. Drove adoption of agile methodologies across technology teams and business units.  Built high-performance and autonomous agile product teams that are highly engaged with Safelite's business teams to deliver product value for our customers. Extended Safelite's core systems to enable the overall OMNI channel vision for Safelite to be able to seamlessly service customers on central, unified platform that provides consistent service regardless of customer channel of choice. Managed successful delivery of customer engagement initiatives: ""watch us on our way"" app;  service emails, 2-way text, text to chat, web chat, multi-modal self-service experience, chat bots pilot, IVR via AWS connect,  personalized promo codes, email campaigns leveraging sales force marketing cloud etc. Launched ""Road to Innovation"" program to engage/motivate team members and promote innovation in leading the change and adopting emerging technologies to renovate systems and improve customer experience. Led architecture and delivery of first ever cloud based end-to-end claim solution to support all types of claims in 5 national contact centers.  Sunsetted legacy AS-400 by moving customer case management tool to sales force service cloud and sales data to BI platform. Oversaw the implementation of new enterprise integration platform Mulesoft. Director Of Technology , 04/2013 to 07/2015 Company Name – City , State Managed successful delivery of web responsive self-serviced digital portals for policyholders, agents, insurance claim/adjusters and cash customers. Led legacy safelite.com site upgrade to modern web responsive self-service site. Online conversion and self-service usage went up from 15% to ~60% in 3-4 years. Managed the design & implementation of new services layer with restful APIs to enable echo systems for other insurance carriers to integrate.  Led the implementation of end-to-end IVR solution for key insurance partner and API integrations from insurance partner's website for glass scheduling. Oversaw the implementation of new inventory management and forecasting systems to Oracle EBS and GAINS. Information Technology Manager , 02/2008 to 04/2013 Company Name – City , State Transformed Safelite's systems and IT teams for Safelite Solutions, Safelite AutoGlass and Service AutoGlass business units from legacy platforms and run-support teams to modern systems and smaller product teams capable of extending needed business functionality and supporting Safelite's growth. Managed the effort to re-platform legacy point of sale, pricing, scheduling, work order management, and inventory system. Lead technical efforts to move to a distributed service architecture using .NET to build applications and WCF services.  Managed the implementation of new glass claims management system and migrated 200+ insurance carriers glass claim processing from legacy mainframe system. Lead designs & architecture to move to a distributed architecture using .NET C#, and SQL server.  Team Lead , 06/2003 to 02/2008 Company Name – City , State Information Technology Consultant , 04/1998 to 06/2003 Company Name – City , State Education Mini MBA Boston University BS : Electronics And Communications Engineering Anjuman Engineering College - City www.linkedin.com/in/boppanarao Affiliations 2018 Stevie Award Gold Winner - ""Watch us on our way"" App 2017 Safelite Solutions Innovation Award - New claims management tool 2016 Belron Exceptional Customer Service Award - Part Identification 2015 Safelite Group Customer Driven Leadership Award  2013 Belron Exceptional Service Award - Allstate Integration 2013 Belron Exceptional Service Award - Customer Self-Service Innovation 2013 Safelite Group Wall of Fame Award 2008 Safelite Group Wall of Fame Award Skills People Centered Leadership Strategic & Tactical Planning Software Engineering Designing & Architecting Systems Coaching and Talent Development Building a Culture of Innovation and Engagement Transformation and Change Advocate Work History Vice President Information Technology - Software Engineering , 03/2018 to Current Company Name – City , State Leading all aspects of IT Application Development and Corporate Systems teams encompassing 100+ IT associates plus consultants, $20 m budget, key capital trans-formative projects for the full life-cycle of delivering world class business solutions. Supporting company-wide Fit for Growth initiative which focuses on improving customer and associate experience by transforming business processes and leveraging modern technology solutions replacing antiquated systems. Leading technology transformation focused on re-platforming legacy core systems to a cloud and microservices/containers-based architecture running on the AWS platform.  This allows Safelite IT to deliver business value faster (improved speed to market by ~20%).  Leading implementation of robotic process automation (RPA) by automating manual/repetitive business processes. Anticipated savings of $2-$3 M per year. Assistant Vice President - Solutions Delivery , 07/2015 to 03/2018 Company Name – City , State Defined and executed product vision for Safelite's overall core systems architecture that drives business growth from 5 national contact centers, 600+ retail locations, 6000 mobile technicians, 90 warehouses, 2 distribution centers, multiple customer driven responsive web applications and customer app engagement tools. Drove adoption of agile methodologies across technology teams and business units.  Built high-performance and autonomous agile product teams that are highly engaged with Safelite's business teams to deliver product value for our customers. Extended Safelite's core systems to enable the overall OMNI channel vision for Safelite to be able to seamlessly service customers on central, unified platform that provides consistent service regardless of customer channel of choice. Managed successful delivery of customer engagement initiatives: ""watch us on our way"" app;  service emails, 2-way text, text to chat, web chat, multi-modal self-service experience, chat bots pilot, IVR via AWS connect,  personalized promo codes, email campaigns leveraging sales force marketing cloud etc. Launched ""Road to Innovation"" program to engage/motivate team members and promote innovation in leading the change and adopting emerging technologies to renovate systems and improve customer experience. Led architecture and delivery of first ever cloud based end-to-end claim solution to support all types of claims in 5 national contact centers.  Sunsetted legacy AS-400 by moving customer case management tool to sales force service cloud and sales data to BI platform. Oversaw the implementation of new enterprise integration platform Mulesoft. Director Of Technology , 04/2013 to 07/2015 Company Name – City , State Managed successful delivery of web responsive self-serviced digital portals for policyholders, agents, insurance claim/adjusters and cash customers. Led legacy safelite.com site upgrade to modern web responsive self-service site. Online conversion and self-service usage went up from 15% to ~60% in 3-4 years. Managed the design & implementation of new services layer with restful APIs to enable echo systems for other insurance carriers to integrate.  Led the implementation of end-to-end IVR solution for key insurance partner and API integrations from insurance partner's website for glass scheduling. Oversaw the implementation of new inventory management and forecasting systems to Oracle EBS and GAINS. Information Technology Manager , 02/2008 to 04/2013 Company Name – City , State Transformed Safelite's systems and IT teams for Safelite Solutions, Safelite AutoGlass and Service AutoGlass business units from legacy platforms and run-support teams to modern systems and smaller product teams capable of extending needed business functionality and supporting Safelite's growth. Managed the effort to re-platform legacy point of sale, pricing, scheduling, work order management, and inventory system. Lead technical efforts to move to a distributed service architecture using .NET to build applications and WCF services.  Managed the implementation of new glass claims management system and migrated 200+ insurance carriers glass claim processing from legacy mainframe system. Lead designs & architecture to move to a distributed architecture using .NET C#, and SQL server.  Team Lead , 06/2003 to 02/2008 Company Name – City , State Information Technology Consultant , 04/1998 to 06/2003 Company Name – City , State ","
VICE PRESIDENT INFORMATION TECHNOLOGY - SOFTWARE ENGINEERING
Professional Summary
A results-driven and business minded technology leader with 20+ years of experience in technology and software development.  A professional who is passionate about developing people and teams to reach their greatest potential. A thought leader that partners with business to drive strategy from conception to execution. A team player that places a priority on networking, relationship building and diversity to achieve the greatest possible outcome. A progressive technology leader with an innovative and growth mindset.
Skills
People Centered Leadership
Strategic & Tactical Planning
Software Engineering
Designing & Architecting Systems
Coaching and Talent Development
Building a Culture of Innovation and Engagement
Transformation and Change Advocate
Work History
Vice President Information Technology - Software Engineering , 03/2018 to Current Company Name – City , State
Leading all aspects of IT Application Development and Corporate Systems teams encompassing 100+ IT associates plus consultants, $20 m budget, key capital trans-formative projects for the full life-cycle of delivering world class business solutions.
Supporting company-wide Fit for Growth initiative which focuses on improving customer and associate experience by transforming business processes and leveraging modern technology solutions replacing antiquated systems.
Leading technology transformation focused on re-platforming legacy core systems to a cloud and microservices/containers-based architecture running on the AWS platform.  This allows Safelite IT to deliver business value faster (improved speed to market by ~20%).
 Leading implementation of robotic process automation (RPA) by automating manual/repetitive business processes. Anticipated savings of $2-$3 M per year.
Assistant Vice President - Solutions Delivery , 07/2015 to 03/2018 Company Name – City , State
Defined and executed product vision for Safelite's overall core systems architecture that drives business growth from 5 national contact centers, 600+ retail locations, 6000 mobile technicians, 90 warehouses, 2 distribution centers, multiple customer driven responsive web applications and customer app engagement tools.
Drove adoption of agile methodologies across technology teams and business units. 
Built high-performance and autonomous agile product teams that are highly engaged with Safelite's business teams to deliver product value for our customers.
Extended Safelite's core systems to enable the overall OMNI channel vision for Safelite to be able to seamlessly service customers on central, unified platform that provides consistent service regardless of customer channel of choice.
Managed successful delivery of customer engagement initiatives: ""watch us on our way"" app;  service emails, 2-way text, text to chat, web chat, multi-modal self-service experience, chat bots pilot, IVR via AWS connect,  personalized promo codes, email campaigns leveraging sales force marketing cloud etc.
Launched ""Road to Innovation"" program to engage/motivate team members and promote innovation in leading the change and adopting emerging technologies to renovate systems and improve customer experience.
Led architecture and delivery of first ever cloud based end-to-end claim solution to support all types of claims in 5 national contact centers. 
Sunsetted legacy AS-400 by moving customer case management tool to sales force service cloud and sales data to BI platform.
Oversaw the implementation of new enterprise integration platform Mulesoft.
Director Of Technology , 04/2013 to 07/2015 Company Name – City , State
Managed successful delivery of web responsive self-serviced digital portals for policyholders, agents, insurance claim/adjusters and cash customers.
Led legacy safelite.com site upgrade to modern web responsive self-service site. Online conversion and self-service usage went up from 15% to ~60% in 3-4 years.
Managed the design & implementation of new services layer with restful APIs to enable echo systems for other insurance carriers to integrate. 
Led the implementation of end-to-end IVR solution for key insurance partner and API integrations from insurance partner's website for glass scheduling.
Oversaw the implementation of new inventory management and forecasting systems to Oracle EBS and GAINS.
Information Technology Manager , 02/2008 to 04/2013 Company Name – City , State
Transformed Safelite's systems and IT teams for Safelite Solutions, Safelite AutoGlass and Service AutoGlass business units from legacy platforms and run-support teams to modern systems and smaller product teams capable of extending needed business functionality and supporting Safelite's growth.
Managed the effort to re-platform legacy point of sale, pricing, scheduling, work order management, and inventory system. Lead technical efforts to move to a distributed service architecture using .NET to build applications and WCF services. 
Managed the implementation of new glass claims management system and migrated 200+ insurance carriers glass claim processing from legacy mainframe system. Lead designs & architecture to move to a distributed architecture using .NET C#, and SQL server. 
Team Lead , 06/2003 to 02/2008 Company Name – City , State
Information Technology Consultant , 04/1998 to 06/2003 Company Name – City , State
Education
Mini MBA Boston University
BS : Electronics And Communications Engineering Anjuman Engineering College - City
www.linkedin.com/in/boppanarao
Affiliations
2018 Stevie Award Gold Winner - ""Watch us on our way"" App
2017 Safelite Solutions Innovation Award - New claims management tool
2016 Belron Exceptional Customer Service Award - Part Identification
2015 Safelite Group Customer Driven Leadership Award 
2013 Belron Exceptional Service Award - Allstate Integration
2013 Belron Exceptional Service Award - Customer Self-Service Innovation
2013 Safelite Group Wall of Fame Award
2008 Safelite Group Wall of Fame Award
Skills
People Centered Leadership
Strategic & Tactical Planning
Software Engineering
Designing & Architecting Systems
Coaching and Talent Development
Building a Culture of Innovation and Engagement
Transformation and Change Advocate
Work History
Vice President Information Technology - Software Engineering , 03/2018 to Current Company Name – City , State
Leading all aspects of IT Application Development and Corporate Systems teams encompassing 100+ IT associates plus consultants, $20 m budget, key capital trans-formative projects for the full life-cycle of delivering world class business solutions.
Supporting company-wide Fit for Growth initiative which focuses on improving customer and associate experience by transforming business processes and leveraging modern technology solutions replacing antiquated systems.
Leading technology transformation focused on re-platforming legacy core systems to a cloud and microservices/containers-based architecture running on the AWS platform.  This allows Safelite IT to deliver business value faster (improved speed to market by ~20%).
 Leading implementation of robotic process automation (RPA) by automating manual/repetitive business processes. Anticipated savings of $2-$3 M per year.
Assistant Vice President - Solutions Delivery , 07/2015 to 03/2018 Company Name – City , State
Defined and executed product vision for Safelite's overall core systems architecture that drives business growth from 5 national contact centers, 600+ retail locations, 6000 mobile technicians, 90 warehouses, 2 distribution centers, multiple customer driven responsive web applications and customer app engagement tools.
Drove adoption of agile methodologies across technology teams and business units. 
Built high-performance and autonomous agile product teams that are highly engaged with Safelite's business teams to deliver product value for our customers.
Extended Safelite's core systems to enable the overall OMNI channel vision for Safelite to be able to seamlessly service customers on central, unified platform that provides consistent service regardless of customer channel of choice.
Managed successful delivery of customer engagement initiatives: ""watch us on our way"" app;  service emails, 2-way text, text to chat, web chat, multi-modal self-service experience, chat bots pilot, IVR via AWS connect,  personalized promo codes, email campaigns leveraging sales force marketing cloud etc.
Launched ""Road to Innovation"" program to engage/motivate team members and promote innovation in leading the change and adopting emerging technologies to renovate systems and improve customer experience.
Led architecture and delivery of first ever cloud based end-to-end claim solution to support all types of claims in 5 national contact centers. 
Sunsetted legacy AS-400 by moving customer case management tool to sales force service cloud and sales data to BI platform.
Oversaw the implementation of new enterprise integration platform Mulesoft.
Director Of Technology , 04/2013 to 07/2015 Company Name – City , State
Managed successful delivery of web responsive self-serviced digital portals for policyholders, agents, insurance claim/adjusters and cash customers.
Led legacy safelite.com site upgrade to modern web responsive self-service site. Online conversion and self-service usage went up from 15% to ~60% in 3-4 years.
Managed the design & implementation of new services layer with restful APIs to enable echo systems for other insurance carriers to integrate. 
Led the implementation of end-to-end IVR solution for key insurance partner and API integrations from insurance partner's website for glass scheduling.
Oversaw the implementation of new inventory management and forecasting systems to Oracle EBS and GAINS.
Information Technology Manager , 02/2008 to 04/2013 Company Name – City , State
Transformed Safelite's systems and IT teams for Safelite Solutions, Safelite AutoGlass and Service AutoGlass business units from legacy platforms and run-support teams to modern systems and smaller product teams capable of extending needed business functionality and supporting Safelite's growth.
Managed the effort to re-platform legacy point of sale, pricing, scheduling, work order management, and inventory system. Lead technical efforts to move to a distributed service architecture using .NET to build applications and WCF services. 
Managed the implementation of new glass claims management system and migrated 200+ insurance carriers glass claim processing from legacy mainframe system. Lead designs & architecture to move to a distributed architecture using .NET C#, and SQL server. 
Team Lead , 06/2003 to 02/2008 Company Name – City , State
Information Technology Consultant , 04/1998 to 06/2003 Company Name – City , State
",INFORMATION-TECHNOLOGY
15297298," PRACTICE MANAGER Executive Summary Strategic, motivational, and solutions-focused leader with an MBA and with extensive experience in analyzing systems/processes and implementing mission-critical infrastructure improvements Broad based experience in the healthcare industry including regulatory/corporate compliance, strategic planning, and contract negotiations. Craft and implement key quality improvements to enhance quality patient care and secure regulatory compliance Proven track record of success in developing solutions which significantly improve the efficiency of business operations; experience developing and implementing multi-year budgets and operational plans. Excel in corporate environments across diverse industries with the ability to collaborate effectively with colleagues, executives, and client groups. Core Qualifications Proficient in Windows 2000/XP/7;Novell NetWare 4.x/5.x/6.x; EMR (Allscripts and McKesson); TCP/IP Enterprise Networks; Enterprise Virus Protection; Asset Management/ITIL; Arcserve/Backup Exec/Net Backup; Symantec Ghost; Cable Installation/Management; LANDesk; Window Server 2000/2003/2008; HIPAA/HITEC Professional Experience Practice Manager Aug 2014 to Current Company Name － City , State Develop annual planning, budgeting and productivity levels for corporate accounting. Prepare detailed business and financial activity reports and use financial ratios and statistical trending for market-wide growth. Improvements to top line growth by 39.4% through building an effective hospital team, ensuring a safe and engaging environment, and improving medical quality and business performance. Responsible for cost containment, cash control/banking, asset protection, loss prevention, inventory management, Federal and DEA compliance. Develop and deploy new hospital initiatives including training physician partners, implementing an efficient patient workflow from intake to discharge and community marketing/outreach campaigns. Build client base by providing extraordinary service to existing clients and by initiating new marketing plans. Information Technology Manager Feb 2012 to Sep 2013 Company Name － City , State Ensured regulatory compliance and integrity of health information systems. Provided support during surveys, ADR, and internal audits. Mentored and ensured the professional development of new clinical employees by providing onsite educational programs and supported seasoned clinical staff by making field visits. Member of the Performance Improvement committee and oversaw compliance department operations. Information Technology Manager Sep 2008 to May 2011 Company Name － City , State Revised technology initiatives, and developed strategic/operations plans to drive business operations. Provided all technical support for EMR (Allscripts) projects. Developed, authored, distributed, and enhanced processes and improved procedural manuals/policies Standardized purchasing, procurement, inventory, and network operations. Championed mission-critical operational changes which required new system, network, and telecommunication system training and employee development. Recognized developing teams and processes that boosted growth, profitability, and efficiency. Revised clinical training collateral, delivered classroom instruction, and conducted clinical visits to ensure all field staff competencies in EMR system. Marketing Director Feb 2007 to Sep 2008 Company Name － City , State Led marketing initiatives including service packaging, advertising campaigns, seminar rollouts agency placements, endorsements, media activities, service reviews, and website referrals. Oversaw communication and 3rd part public relations. Director of Information Systems Jan 2004 to Feb 2007 Company Name － City , State Implemented the agency's first disaster recovery plan to minimize productivity loss. Established equipment lifecycles to maximize use of technology throughout the organization. Created and delivered agency computer/security training collateral and instruction to increase end user knowledge and minimize agency risks. Boosted user satisfaction by doubling bandwidth at 2 remote sites and tripling bandwidth at the corporate site, and ensuring usage of VoIP in future projects. Reduced maintenance costs, improved productivity, increased employee security, and decreased travel expenses by implementing Verizon cell phone plan to replace pagers, and included the Field Force Manager that Integrated into backend clinical system to do scheduling. Education Master of Business Administration (MBA) Keller Graduate School of Management － City , State Bachelor of Science , Telecommunications Management DeVry University － City , State Certifications Cisco Certified Network Associate (CCNA/CCAI) Leadership Training ITIL Foundations Certification Sniffer University - Sniffer Distributed Training Certified Novell Administrator (CNA 5.1) HIPAA/HITECH Regulation Skills ADR, advertising, Arcserve, Asset Management, agency, Backup Exec, Backup, banking, Budget Management, budgeting, business operations, Cable, CCNA, Cisco Certified Network Associate, CNA 5.1, Change Management, Conflict Resolution, corporate accounting, client, clients, Customer Relations, disaster recovery, educational programs, Employee Relations, financial, Ghost, information systems, Innovation, instruction, internal audits, inventory management, inventory, ITIL, Leadership Training, regulatory compliance, loss prevention, marketing plans, marketing, market, Window, Windows 2000, 2000, Enterprise, network, Networks, Novell NetWare 4.x, Certified Novell Administrator, packaging, Performance Management, Policies, processes, procurement, Project Management - Leadership, public relations, purchasing, quality, scheduling, Staff Development, strategic, Strategic Planning, surveys, Symantec, TCP/IP, technical support, telecommunication, phone, employee development, VoIP, website, workflow ","
PRACTICE MANAGER
Executive Summary
Strategic, motivational, and solutions-focused leader with an MBA and with extensive experience in analyzing systems/processes and implementing mission-critical infrastructure improvements Broad based experience in the healthcare industry including regulatory/corporate compliance, strategic planning, and contract negotiations. Craft and implement key quality improvements to enhance quality patient care and secure regulatory compliance Proven track record of success in developing solutions which significantly improve the efficiency of business operations; experience developing and implementing multi-year budgets and operational plans. Excel in corporate environments across diverse industries with the ability to collaborate effectively with colleagues, executives, and client groups.
Core Qualifications
Proficient in Windows 2000/XP/7;Novell NetWare 4.x/5.x/6.x; EMR (Allscripts and McKesson); TCP/IP Enterprise Networks; Enterprise Virus Protection; Asset Management/ITIL; Arcserve/Backup Exec/Net Backup; Symantec Ghost; Cable Installation/Management; LANDesk; Window Server 2000/2003/2008; HIPAA/HITEC
Professional Experience
Practice Manager Aug 2014 to Current Company Name － City , State
Develop annual planning, budgeting and productivity levels for corporate accounting.
Prepare detailed business and financial activity reports and use financial ratios and statistical trending for market-wide growth.
Improvements to top line growth by 39.4% through building an effective hospital team, ensuring a safe and engaging environment, and improving medical quality and business performance.
Responsible for cost containment, cash control/banking, asset protection, loss prevention, inventory management, Federal and DEA compliance.
Develop and deploy new hospital initiatives including training physician partners, implementing an efficient patient workflow from intake to discharge and community marketing/outreach campaigns.
Build client base by providing extraordinary service to existing clients and by initiating new marketing plans.
Information Technology Manager Feb 2012 to Sep 2013 Company Name － City , State
Ensured regulatory compliance and integrity of health information systems.
Provided support during surveys, ADR, and internal audits.
Mentored and ensured the professional development of new clinical employees by providing onsite educational programs and supported seasoned clinical staff by making field visits.
Member of the Performance Improvement committee and oversaw compliance department operations.
Information Technology Manager Sep 2008 to May 2011 Company Name － City , State
Revised technology initiatives, and developed strategic/operations plans to drive business operations.
Provided all technical support for EMR (Allscripts) projects.
Developed, authored, distributed, and enhanced processes and improved procedural manuals/policies Standardized purchasing, procurement, inventory, and network operations.
Championed mission-critical operational changes which required new system, network, and telecommunication system training and employee development.
Recognized developing teams and processes that boosted growth, profitability, and efficiency.
Revised clinical training collateral, delivered classroom instruction, and conducted clinical visits to ensure all field staff competencies in EMR system.
Marketing Director Feb 2007 to Sep 2008 Company Name － City , State
Led marketing initiatives including service packaging, advertising campaigns, seminar rollouts agency placements, endorsements, media activities, service reviews, and website referrals.
Oversaw communication and 3rd part public relations.
Director of Information Systems Jan 2004 to Feb 2007 Company Name － City , State
Implemented the agency's first disaster recovery plan to minimize productivity loss.
Established equipment lifecycles to maximize use of technology throughout the organization.
Created and delivered agency computer/security training collateral and instruction to increase end user knowledge and minimize agency risks.
Boosted user satisfaction by doubling bandwidth at 2 remote sites and tripling bandwidth at the corporate site, and ensuring usage of VoIP in future projects.
Reduced maintenance costs, improved productivity, increased employee security, and decreased travel expenses by implementing Verizon cell phone plan to replace pagers, and included the Field Force Manager that Integrated into backend clinical system to do scheduling.
Education
Master of Business Administration (MBA) Keller Graduate School of Management － City , State
Bachelor of Science , Telecommunications Management DeVry University － City , State
Certifications
Cisco Certified Network Associate (CCNA/CCAI) Leadership Training ITIL Foundations Certification Sniffer University - Sniffer Distributed Training Certified Novell Administrator (CNA 5.1) HIPAA/HITECH Regulation
",INFORMATION-TECHNOLOGY
27295996," IT DIRECTOR Accomplishments CXA- 206-1 | Citrix XenApp 6.5 Basic Administration; IT Security Essentials; Spiceworks 101: Foundations & Lab Introduction to SQL Military UA Army, Ukraine Senior Sergeant. Experience IT Director August 2015 to Current Company Name － City , State Formulate and deploy long-term strategic plans for acquiring and enabling efficient and cost effective information processing and communication technologies. Manage IT department operational and strategic planning, including business requirements, project planning, and organizing and negotiating the allocation of resources Operational Management Where necessary, reengineer applications support to ensure it aligns with business processes, tactical planning, and strategic vision. Define and communicate project milestones, service level agreements, and resource allocation to executive team, department leads, support staff, and end users. Develop and review budgets for and from IT department divisions and ensure they comply with stated goals, guidelines, and objectives. Review performance of IT systems to determine operating costs, productivity levels, and upgrade requirements. Benchmark, analyze report on, and make recommendations for the improvement of the IT infrastructure and IT systems. Develop bid requirements for all hardware and software upgrades, reviews submitted bids for compliance with stated requirements, and makes the appropriate award. Authorize and oversee the deployment, monitoring, maintenance, development, and support of all hardware and software based on department needs. Develop business case justifications and cost/benefit analyses for IT spending and initiatives. Direct research on potential technology solutions and implementations in support of new initiatives, opportunities, and procurement efforts. Oversee provision of end user services, including help desk and technical support services. Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision. Oversee negotiation and administration of vendor, outsourcer, and service agreements. Business Application Specialist August 2013 to August 2015 Company Name － City , State Support major components of distributed business applications: Pivotal CRM, Sage MAS100/200, MoveTrack, EMC, Crystal Reporting, Scribe, Salesforce PaaS Improve standards and techniques used to provide security in client/server environment Diagram components at each tier of client/server environment for Disaster Recovery Create and maintain product and training documentation Conduct technology and application training assessments to ensure staff preparation Provide field application support and respond to technical inquiries, Coordinate with Project Team resources for timely delivery , implementation of support tasks Investigate options and ways to improve products and services Lead tech for application implementation, development, testing, and enhancements Conduct Data Analysis, Mapping, Extraction, Conversion and Migration Performance monitoring, analysis and bottleneck detection for Microsoft SQL Databases. Information Technology Specialist February 2011 to August 2013 Company Name － City , State Completive experience of VMware vSphere environment: Install, Configure, Manage Provide expertise and support for Citrix Infrastructure, XenApp, Access Gateway and NetScaler Perform support and administrative tasks pertaining to end-user environment Manage backups and restores using EMC Avamar and Arkeia backup solution Adjust DHCP DNS and Internet Protocol settings to access the network and the Internet Deploy and support Microsoft Exchange 2007/2010, and Office365 Administer the installation and support for all enterprise hardware, software, and applications Maintain network, firewalls, Windows/Linux servers/computer system security to ensure optimal performance Train users on the proper use of hardware and software Respond to and resolve technical issues in a timely matter Administrate and maintain Mitel 5000 IP PBX and MultiTech FaxFinder faxing system Maintain “how-to” documentation for resolving network, phone, and mobile issues Oversee multi-function printer/copier configurations and network connectivity Utilize Help Desk management tools to create and resolve end-user support tickets. Information Technology Specialist I October 2010 to January 2011 Company Name － City , State Information Technology Specialist I Experience in imaging machines using Norton Ghost, Macrium Reflect, Acronis, FOG, Clonezilla Hands-on resolution at the desktop level, including installing, configuring and upgrading software, systems and applications Utilize Microsoft Management Console to administrate computers and user accounts Define security policies for user and computers compliance Adhere to “best practices"" when administrating user password controls and management Upgrade standalone servers to roles of domain controllers using Active Directory tools Manage Active Directory based user, security and group membership accounts Maintain campus-wide Intranet, LAN, and Wi-Fi hardware Organize physical cabling of computer server rooms and infrastructure Provide policies and procedures training and information to scholars and staff Develop, document, and maintain hardware inventory processes for 2 campuses. Network Assistant February 2010 to July 2010 Company Name － City , State Work-study Assess network performance Set up and observe network system recommends, upgrades, or improvements Support development of technical standards and application uses Resolve network problems and offer technical assistance to users. General Manager July 2004 to January 2006 Company Name － City , State Trained and coordinated 25 office personnel Provided supervision; supported and motivated employees Organized maintenance features, inventory control and ordered necessary materials Formulated daily sales reports Participated in development of company advertisement. Education Associate of Applied Science : Network Administration , 2010 Hennepin Technical College － City , State Network Administration &ndash Applied Science AAS GPA: GPA: 3.71/4.0 GPA: 3.71/4.0 Business Management , 2006 IT Security Essentials - CertificateBuchach University of Business and Management － City , Ukraine Bachelor of Science : Elementary Teacher , 1999 Zaporizhzhya Pedagogical College － City , Ukraine Skills Active Directory, DHCP, DNS, WINS, GPO, backups, budgeting,  Citrix, XenApp, VMware, Hyper V, Dynamic CRM, Dynamic  GP, ERP, Crystal, Data Analysis, Databases,  Disaster Recovery, documentation, Financial Management, firewalls, imaging, inventory control,LAN, WAN, Linux, Microsoft Exchange, Office365, Office, Microsoft SQL, Windows, Migration, negotiating, enterprise, network,  PBX, printer, processes, procurement, improve products, project planning, project management, purchasing, Reporting, research, Sage, sales reports, servers, strategic plans, strategic planning, supervision, technical support, cloud, Azure ","
IT DIRECTOR
Accomplishments
CXA- 206-1 | Citrix XenApp 6.5 Basic Administration; IT Security Essentials; Spiceworks 101: Foundations & Lab Introduction to SQL Military UA Army, Ukraine Senior Sergeant.
Experience
IT Director August 2015 to Current Company Name － City , State
Formulate and deploy long-term strategic plans for acquiring and enabling efficient and cost effective information processing and communication technologies.
Manage IT department operational and strategic planning, including business requirements, project planning, and organizing and negotiating the allocation of resources Operational Management Where necessary, reengineer applications support to ensure it aligns with business processes, tactical planning, and strategic vision.
Define and communicate project milestones, service level agreements, and resource allocation to executive team, department leads, support staff, and end users.
Develop and review budgets for and from IT department divisions and ensure they comply with stated goals, guidelines, and objectives.
Review performance of IT systems to determine operating costs, productivity levels, and upgrade requirements.
Benchmark, analyze report on, and make recommendations for the improvement of the IT infrastructure and IT systems.
Develop bid requirements for all hardware and software upgrades, reviews submitted bids for compliance with stated requirements, and makes the appropriate award.
Authorize and oversee the deployment, monitoring, maintenance, development, and support of all hardware and software based on department needs.
Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
Direct research on potential technology solutions and implementations in support of new initiatives, opportunities, and procurement efforts.
Oversee provision of end user services, including help desk and technical support services.
Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
Oversee negotiation and administration of vendor, outsourcer, and service agreements.
Business Application Specialist August 2013 to August 2015 Company Name － City , State
Support major components of distributed business applications: Pivotal CRM, Sage MAS100/200, MoveTrack, EMC, Crystal Reporting, Scribe, Salesforce PaaS Improve standards and techniques used to provide security in client/server environment Diagram components at each tier of client/server environment for Disaster Recovery Create and maintain product and training documentation Conduct technology and application training assessments to ensure staff preparation Provide field application support and respond to technical inquiries, Coordinate with Project Team resources for timely delivery , implementation of support tasks Investigate options and ways to improve products and services Lead tech for application implementation, development, testing, and enhancements Conduct Data Analysis, Mapping, Extraction, Conversion and Migration Performance monitoring, analysis and bottleneck detection for Microsoft SQL Databases.
Information Technology Specialist February 2011 to August 2013 Company Name － City , State
Completive experience of VMware vSphere environment: Install, Configure, Manage Provide expertise and support for Citrix Infrastructure, XenApp, Access Gateway and NetScaler Perform support and administrative tasks pertaining to end-user environment Manage backups and restores using EMC Avamar and Arkeia backup solution Adjust DHCP DNS and Internet Protocol settings to access the network and the Internet Deploy and support Microsoft Exchange 2007/2010, and Office365 Administer the installation and support for all enterprise hardware, software, and applications Maintain network, firewalls, Windows/Linux servers/computer system security to ensure optimal performance Train users on the proper use of hardware and software Respond to and resolve technical issues in a timely matter Administrate and maintain Mitel 5000 IP PBX and MultiTech FaxFinder faxing system Maintain “how-to” documentation for resolving network, phone, and mobile issues Oversee multi-function printer/copier configurations and network connectivity Utilize Help Desk management tools to create and resolve end-user support tickets.
Information Technology Specialist I October 2010 to January 2011 Company Name － City , State
Information Technology Specialist I Experience in imaging machines using Norton Ghost, Macrium Reflect, Acronis, FOG, Clonezilla Hands-on resolution at the desktop level, including installing, configuring and upgrading software, systems and applications Utilize Microsoft Management Console to administrate computers and user accounts Define security policies for user and computers compliance Adhere to “best practices"" when administrating user password controls and management Upgrade standalone servers to roles of domain controllers using Active Directory tools Manage Active Directory based user, security and group membership accounts Maintain campus-wide Intranet, LAN, and Wi-Fi hardware Organize physical cabling of computer server rooms and infrastructure Provide policies and procedures training and information to scholars and staff Develop, document, and maintain hardware inventory processes for 2 campuses.
Network Assistant February 2010 to July 2010 Company Name － City , State
Work-study Assess network performance Set up and observe network system recommends, upgrades, or improvements Support development of technical standards and application uses Resolve network problems and offer technical assistance to users.
General Manager July 2004 to January 2006 Company Name － City , State
Trained and coordinated 25 office personnel Provided supervision; supported and motivated employees Organized maintenance features, inventory control and ordered necessary materials Formulated daily sales reports Participated in development of company advertisement.
Education
Associate of Applied Science : Network Administration , 2010 Hennepin Technical College － City , State Network Administration &ndash Applied Science
AAS GPA: GPA: 3.71/4.0 GPA: 3.71/4.0
Business Management , 2006 IT Security Essentials - CertificateBuchach University of Business and Management － City , Ukraine
Bachelor of Science : Elementary Teacher , 1999 Zaporizhzhya Pedagogical College － City , Ukraine
",INFORMATION-TECHNOLOGY
29723311," IT CONSULTANT Professional Summary Highly qualified Electronics Engineering Technician with training and experience in electrical and mechanical systems. Demonstrated ability to read schematic diagrams and use appropriate test equipment to troubleshoot equipment and manufactured products. Excellent at contributing to team and project success by sharing acquired knowledge and using strong interpersonal communication skills to encourage high-level performance. Proficient in installing, maintaining, calibrating, configuring and troubleshooting. A stellar work ethic with the ability to excel in a fast-paced environment. Skills Preventive and reparative maintenance Troubleshooting Mechanical systems Testing Soldering and wiring Installation Hardware diagnostics Time management Cost estimation Operation system software Microsoft Office Project Management Staff management Advanced critical thinking Technical support Work History IT Consultant , 04/2016 to Current Company Name – City , State Discussed project progress with customers, collected feedback on different stages and directly addressed concerns. Coordinated with Owner to evaluate and improve software and hardware interfaces. Documented all software development methodologies in technical manuals to be used by c ompany employees in future projects. Inspected equipment and assessed functionality and optimized controls. Supported Chief Operating Officer with daily operational functions. Adjusted software parameters to boost performance and incorporate new features for meeting customer needs. Responded to customer requests via telephone and email and effectively answered questions and inquiries. Master Technician , 11/2017 to 03/2019 Company Name – City , State Perform Maintenance and Operating System Checks on Mac and PC Platforms. Track each repair service performed by maintaining accurate and detailed records using Lightspeed POS System. Effect repairs to assigned equipment by following established Electrostatic Discharge (ESD) and safety standards and procedures while conducting quality assurance checks on electronic devices. Services customer product, including receiving/shipping of devices. Protect company equipment by utilizing proper testing and repair procedures. Maintain software by installing, configuring and troubleshooting various applications. Maintain and Diagnose component level repair of various generations of Cellular Devices, Tablets, Mac Computers, Video Game Consoles, PC's, Laptops, and other related peripheral equipment. Tested various types of Cellular Devices, Tablets, Mac Computers, Video Game Consoles, PC's, Laptops and other related peripheral equipment using microscopes, oscilloscopes, multi-meters, voltage calibrators, spectrum analyzers and other laboratory instruments. Supported technicians in equipment maintenance and repair. Requisitioned new supplies and equipment. Performed acceptance testing and measurements on electronic components and assemblies to verify system compliance. Reviewed and interpreted technical documents, including service manuals, specifications, wiring diagrams and blueprints.  Used diagnostic and testing processes in collaboration with technicians to identify, define and solve development issues. Monitored installation and operations to consistently meet rigorous customer requirements. Coordinated with vendors to identify and procure appropriate equipment necessary for the project. Monitored the manufacture of electrical devices and operations to ensure compliance with safety protocols. Initiated a project management knowledge study and subsequently standardized project management practices. Continually improved methods and procedures for processes, measurement, documenting and work flow techniques. Set up PC and Apple desktops and laptops and all types of mobile devices. Trained and supported end-users with software, hardware and network standards and use processes. Provided Tier 1 IT support to non-technical internal users personnel through desk side support services. Documented all transactions and support interactions in system for future reference and addition to knowledge base. Remained up-to-date on latest technologies and solutions applicable to company products in order to provide best support to end-users. Evaluated and responded to incoming sales leads and requests for technical support assistance. Built and provided basic end-user troubleshooting and desktop support on Windows and Mac systems. Managed customers' expectations of support and technology functionality in order to provide positive user experience. Provided excellent customer service through communication and interpersonal skills. Exercised creativity and flexibility to respond quickly and positively to shifting demands, tight deadlines and simultaneous handling of multiple detailed tasks. General Manager , 07/2011 to 11/2017 Company Name To manage operations of a Papa John's. Responsible for overall operations
of the restaurant, which include overseeing the staff, monitoring inventory,
purchasing equipment and supplies, and ensuring quality customer service
and compliance with all food and beverage regulations. Trains, hires, and
schedules other employees. Requires a high school diploma or its equivalent
and 4-6 years of related experience. Familiar with a variety of the field's
concepts, practices, and procedures. Relies on extensive experience and
judgment to plan and accomplish goals. Performs a variety of tasks. Leads
and directs the work of others. A wide degree of creativity and spontaneity is
expected. Typically reports to top management (District Operator). Education Bachelor of Business Administration (B.B.A : Business Administration and
Management, General University of Mary Hardin-Baylor - City , State Bachelor of Business Administration (B.B.A : Business Administration and
Management University of Houston - City , State Certifications Technical Support Fundamentals Skills Preventive and reparative maintenance Troubleshooting Mechanical systems Testing Soldering and wiring Installation Hardware diagnostics Time management Cost estimation Power systems Operation system software Microsoft PowerPoint Project Management Staff management Advanced critical thinking Technical support Work History Master Technician , 11/2017 to 03/2019 Company Name – City , State Perform Maintenance and Operating System Checks on Mac and PC Platforms. Track each repair service performed by maintaining accurate and detailed records using Lightspeed POS System. Effect repairs to assigned equipment by following established Electrostatic Discharge (ESD) and safety standards and procedures while conducting quality assurance checks on electronic devices. Services customer product, including receiving/shipping of devices. Protect company equipment by utilizing proper testing and repair procedures. Maintain software by installing, configuring and troubleshooting various applications. Maintain and Diagnose component level repair of various generations of Cellular Devices, Tablets, Mac Computers, Video Game Consoles, PC's, Laptops, and other related peripheral equipment. Tested various types of Cellular Devices, Tablets, Mac Computers, Video Game Consoles, PC's, Laptops and other related peripheral equipment using microscopes, oscilloscopes, multi-meters, voltage calibrators, spectrum analyzers and other laboratory instruments. Supported technicians in equipment maintenance and repair. Requisitioned new supplies and equipment. Performed acceptance testing and measurements on electronic components and assemblies to verify system compliance. Reviewed and interpreted technical documents, including service manuals, specifications, wiring diagrams and blueprints.  Used diagnostic and testing processes in collaboration with technicians to identify, define and solve development issues. Monitored installation and operations to consistently meet rigorous customer requirements. Coordinated with vendors to identify and procure appropriate equipment necessary for the project. Monitored the manufacture of electrical devices and operations to ensure compliance with safety protocols. Initiated a project management knowledge study and subsequently standardized project management practices. Continually improved methods and procedures for processes, measurement, documenting and work flow techniques. Set up PC and Apple desktops and laptops and all types of mobile devices. Trained and supported end-users with software, hardware and network standards and use processes. Provided Tier 1 IT support to non-technical internal users personnel through desk side support services. Documented all transactions and support interactions in system for future reference and addition to knowledge base. Remained up-to-date on latest technologies and solutions applicable to company products in order to provide best support to end-users. Evaluated and responded to incoming sales leads and requests for technical support assistance. Built and provided basic end-user troubleshooting and desktop support on Windows and Mac systems. Managed customers' expectations of support and technology functionality in order to provide positive user experience. Provided excellent customer service through communication and interpersonal skills. Exercised creativity and flexibility to respond quickly and positively to shifting demands, tight deadlines and simultaneous handling of multiple detailed tasks. General Manager , 07/2011 to 11/2017 Company Name To manage operations of a Papa John's. Responsible for overall operations
of the restaurant, which include overseeing the staff, monitoring inventory,
purchasing equipment and supplies, and ensuring quality customer service
and compliance with all food and beverage regulations. Trains, hires, and
schedules other employees. Requires a high school diploma or its equivalent
and 4-6 years of related experience. Familiar with a variety of the field's
concepts, practices, and procedures. Relies on extensive experience and
judgment to plan and accomplish goals. Performs a variety of tasks. Leads
and directs the work of others. A wide degree of creativity and spontaneity is
expected. Typically reports to top management (District Operator). ","
IT CONSULTANT
Professional Summary
Highly qualified Electronics Engineering Technician with training and experience in electrical and mechanical systems. Demonstrated ability to read schematic diagrams and use appropriate test equipment to troubleshoot equipment and manufactured products. Excellent at contributing to team and project success by sharing acquired knowledge and using strong interpersonal communication skills to encourage high-level performance. Proficient in installing, maintaining, calibrating, configuring and troubleshooting. A stellar work ethic with the ability to excel in a fast-paced environment.
Skills
Preventive and reparative maintenance
Troubleshooting
Mechanical systems
Testing
Soldering and wiring
Installation
Hardware diagnostics
Time management
Cost estimation
Operation system software
Microsoft Office
Project Management
Staff management
Advanced critical thinking
Technical support
Work History
IT Consultant , 04/2016 to Current Company Name – City , State
Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
Coordinated with Owner to evaluate and improve software and hardware interfaces.
Documented all software development methodologies in technical manuals to be used by c ompany employees in future projects.
Inspected equipment and assessed functionality and optimized controls.
Supported Chief Operating Officer with daily operational functions.
Adjusted software parameters to boost performance and incorporate new features for meeting customer needs.
Responded to customer requests via telephone and email and effectively answered questions and inquiries.
Master Technician , 11/2017 to 03/2019 Company Name – City , State
Perform Maintenance and Operating System Checks on Mac and PC Platforms.
Track each repair service performed by maintaining accurate and detailed records using Lightspeed POS System.
Effect repairs to assigned equipment by following established Electrostatic Discharge (ESD) and safety standards and procedures while conducting quality assurance checks on electronic devices.
Services customer product, including receiving/shipping of devices.
Protect company equipment by utilizing proper testing and repair procedures.
Maintain software by installing, configuring and troubleshooting various applications.
Maintain and Diagnose component level repair of various generations of Cellular Devices, Tablets, Mac Computers, Video Game Consoles, PC's, Laptops, and other related peripheral equipment.
Tested various types of Cellular Devices, Tablets, Mac Computers, Video Game Consoles, PC's, Laptops and other related peripheral equipment using microscopes, oscilloscopes, multi-meters, voltage calibrators, spectrum analyzers and other laboratory instruments.
Supported technicians in equipment maintenance and repair.
Requisitioned new supplies and equipment.
Performed acceptance testing and measurements on electronic components and assemblies to verify system compliance.
Reviewed and interpreted technical documents, including service manuals, specifications, wiring diagrams and blueprints. 
Used diagnostic and testing processes in collaboration with technicians to identify, define and solve development issues.
Monitored installation and operations to consistently meet rigorous customer requirements.
Coordinated with vendors to identify and procure appropriate equipment necessary for the project.
Monitored the manufacture of electrical devices and operations to ensure compliance with safety protocols.
Initiated a project management knowledge study and subsequently standardized project management practices.
Continually improved methods and procedures for processes, measurement, documenting and work flow techniques.
Set up PC and Apple desktops and laptops and all types of mobile devices.
Trained and supported end-users with software, hardware and network standards and use processes.
Provided Tier 1 IT support to non-technical internal users personnel through desk side support services.
Documented all transactions and support interactions in system for future reference and addition to knowledge base.
Remained up-to-date on latest technologies and solutions applicable to company products in order to provide best support to end-users.
Evaluated and responded to incoming sales leads and requests for technical support assistance.
Built and provided basic end-user troubleshooting and desktop support on Windows and Mac systems.
Managed customers' expectations of support and technology functionality in order to provide positive user experience.
Provided excellent customer service through communication and interpersonal skills.
Exercised creativity and flexibility to respond quickly and positively to shifting demands, tight deadlines and simultaneous handling of multiple detailed tasks.
General Manager , 07/2011 to 11/2017 Company Name
To manage operations of a Papa John's.
Responsible for overall operations
of the restaurant, which include overseeing the staff, monitoring inventory,
purchasing equipment and supplies, and ensuring quality customer service
and compliance with all food and beverage regulations.
Trains, hires, and
schedules other employees.
Requires a high school diploma or its equivalent
and 4-6 years of related experience.
Familiar with a variety of the field's
concepts, practices, and procedures.
Relies on extensive experience and
judgment to plan and accomplish goals.
Performs a variety of tasks.
Leads
and directs the work of others.
A wide degree of creativity and spontaneity is
expected.
Typically reports to top management (District Operator).
Education
Bachelor of Business Administration (B.B.A : Business Administration and
Management, General University of Mary Hardin-Baylor - City , State
Bachelor of Business Administration (B.B.A : Business Administration and
Management University of Houston - City , State
Certifications
Technical Support Fundamentals
Skills
Preventive and reparative maintenance
Troubleshooting
Mechanical systems
Testing
Soldering and wiring
Installation
Hardware diagnostics
Time management
Cost estimation
Power systems
Operation system software
Microsoft PowerPoint
Project Management
Staff management
Advanced critical thinking
Technical support
Work History
Master Technician , 11/2017 to 03/2019 Company Name – City , State
Perform Maintenance and Operating System Checks on Mac and PC Platforms.
Track each repair service performed by maintaining accurate and detailed records using Lightspeed POS System.
Effect repairs to assigned equipment by following established Electrostatic Discharge (ESD) and safety standards and procedures while conducting quality assurance checks on electronic devices.
Services customer product, including receiving/shipping of devices.
Protect company equipment by utilizing proper testing and repair procedures.
Maintain software by installing, configuring and troubleshooting various applications.
Maintain and Diagnose component level repair of various generations of Cellular Devices, Tablets, Mac Computers, Video Game Consoles, PC's, Laptops, and other related peripheral equipment.
Tested various types of Cellular Devices, Tablets, Mac Computers, Video Game Consoles, PC's, Laptops and other related peripheral equipment using microscopes, oscilloscopes, multi-meters, voltage calibrators, spectrum analyzers and other laboratory instruments.
Supported technicians in equipment maintenance and repair.
Requisitioned new supplies and equipment.
Performed acceptance testing and measurements on electronic components and assemblies to verify system compliance.
Reviewed and interpreted technical documents, including service manuals, specifications, wiring diagrams and blueprints. 
Used diagnostic and testing processes in collaboration with technicians to identify, define and solve development issues.
Monitored installation and operations to consistently meet rigorous customer requirements.
Coordinated with vendors to identify and procure appropriate equipment necessary for the project.
Monitored the manufacture of electrical devices and operations to ensure compliance with safety protocols.
Initiated a project management knowledge study and subsequently standardized project management practices.
Continually improved methods and procedures for processes, measurement, documenting and work flow techniques.
Set up PC and Apple desktops and laptops and all types of mobile devices.
Trained and supported end-users with software, hardware and network standards and use processes.
Provided Tier 1 IT support to non-technical internal users personnel through desk side support services.
Documented all transactions and support interactions in system for future reference and addition to knowledge base.
Remained up-to-date on latest technologies and solutions applicable to company products in order to provide best support to end-users.
Evaluated and responded to incoming sales leads and requests for technical support assistance.
Built and provided basic end-user troubleshooting and desktop support on Windows and Mac systems.
Managed customers' expectations of support and technology functionality in order to provide positive user experience.
Provided excellent customer service through communication and interpersonal skills.
Exercised creativity and flexibility to respond quickly and positively to shifting demands, tight deadlines and simultaneous handling of multiple detailed tasks.
General Manager , 07/2011 to 11/2017 Company Name
To manage operations of a Papa John's.
Responsible for overall operations
of the restaurant, which include overseeing the staff, monitoring inventory,
purchasing equipment and supplies, and ensuring quality customer service
and compliance with all food and beverage regulations.
Trains, hires, and
schedules other employees.
Requires a high school diploma or its equivalent
and 4-6 years of related experience.
Familiar with a variety of the field's
concepts, practices, and procedures.
Relies on extensive experience and
judgment to plan and accomplish goals.
Performs a variety of tasks.
Leads
and directs the work of others.
A wide degree of creativity and spontaneity is
expected.
Typically reports to top management (District Operator).
",CONSULTANT
"members.
· Processed medical",,,
64017585," INFORMATION TECHNOLOGY CONSULTANT, MANAGING MEMBER Summary A versatile, analytic IT Specialist with a proven record of success within large institutions as well as entrepreneurial organizations. Thrives on challenge and solves problems with creativity and persistence. A data-driven team leader skilled in both producing and communicating results. Experience Information Technology Consultant, Managing Member January 2017 to Current Company Name － City , State Worked with product designers and product managers to design user interactions in applications. Envisioned inspired new products, features and flows.  Answered user inquiries regarding computer software and hardware operation. Installed and performed repairs to hardware, software and peripheral equipment, following design and installation specifications. Set up equipment for employee use.  Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support. Chief Technology Officer, Partner August 2015 to January 2017 Company Name － City , State Successfully re-branded established dealership, launched new eCommerce website, added six new lines of vehicles, and created new
customer engagement strategies. Developed sales and marketing strategy and directly managed over 15 full-time and part-time staff. Streamlined processes in Sales and Service departments using new technology. Managed legal and security policies such as loss prevention and DMV compliance. Negotiated and secured corporate partnerships, including vehicle and trailer maintenance for FreshDirect.com's same-day product
(FoodKick).  CTO, Partner May 2012 to August 2015 Company Name － City , State Provided IT solutions targeting small and medium size businesses in the New York metro area.  Solutions to include: Infrastructure/ Network design and impletation, server based technologies and remote support services. Clients included: Bronx Museum of Arts, Cava Construction, Leftfield Pictures. IT Manager August 2010 to May 2012 Company Name － City , State Managed a staff of ten IT support staff, which provided support for all users employed within Ogilvy North American offices. Constantly
developing new standards and IT policy's to improve support reaction time. Key Accomplishment: Lead architect for migrating all Lotus
Notes and MS Exchange users to Cloud (Google) Mail. Gathered and analyzed performance metric data.  Education and Training BS : Print Production, Graphic Design Computer Science , 1993 St. John's University Print Production, Graphic Design Computer Science Technical Skills Active Directory, premiere, ads, Advertising, IBM AIX, Apple, architect, Arts, catalog, color, com, Clients, digital photography, digital video, direct mail, disaster recovery, eCommerce, Final
Cut Pro, SGI Irix, IT support, legal, Linux, Logic, loss prevention, Lotus
Notes, marketing strategy, Marketing, Microsoft Exchange, MS Exchange, Mail, Network design, network, newspaper, policies, Prepress, print
advertising, print production, processes, Sales, upgrading, video post production, website ","
INFORMATION TECHNOLOGY CONSULTANT, MANAGING MEMBER
Summary
A versatile, analytic IT Specialist with a proven record of success within large institutions as well as entrepreneurial organizations. Thrives on challenge and solves problems with creativity and persistence. A data-driven team leader skilled in both producing and communicating results.
Experience
Information Technology Consultant, Managing Member January 2017 to Current Company Name － City , State
Worked with product designers and product managers to design user interactions in applications.
Envisioned inspired new products, features and flows. 
Answered user inquiries regarding computer software and hardware operation.
Installed and performed repairs to hardware, software and peripheral equipment, following design and installation specifications.
Set up equipment for employee use. 
Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support.
Chief Technology Officer, Partner August 2015 to January 2017 Company Name － City , State
Successfully re-branded established dealership, launched new eCommerce website, added six new lines of vehicles, and created new
customer engagement strategies.
Developed sales and marketing strategy and directly managed over 15 full-time and part-time staff.
Streamlined processes in Sales and Service departments using new technology.
Managed legal and security policies such as loss prevention and DMV compliance.
Negotiated and secured corporate partnerships, including vehicle and trailer maintenance for FreshDirect.com's same-day product
(FoodKick). 
CTO, Partner May 2012 to August 2015 Company Name － City , State
Provided IT solutions targeting small and medium size businesses in the New York metro area. 
Solutions to include: Infrastructure/ Network design and impletation, server based technologies and remote support services.
Clients included: Bronx Museum of Arts, Cava Construction, Leftfield Pictures.
IT Manager August 2010 to May 2012 Company Name － City , State
Managed a staff of ten IT support staff, which provided support for all users employed within Ogilvy North American offices.
Constantly
developing new standards and IT policy's to improve support reaction time.
Key Accomplishment: Lead architect for migrating all Lotus
Notes and MS Exchange users to Cloud (Google) Mail.
Gathered and analyzed performance metric data. 
Education and Training
BS : Print Production, Graphic Design Computer Science , 1993 St. John's University Print Production, Graphic Design Computer Science
Technical Skills
Active Directory, premiere, ads, Advertising, IBM AIX, Apple, architect, Arts, catalog, color, com, Clients, digital photography, digital video, direct mail, disaster recovery, eCommerce, Final
Cut Pro, SGI Irix, IT support, legal, Linux, Logic, loss prevention, Lotus
Notes, marketing strategy, Marketing, Microsoft Exchange, MS Exchange, Mail, Network design, network, newspaper, policies, Prepress, print
advertising, print production, processes, Sales, upgrading, video post production, website
",INFORMATION-TECHNOLOGY
12814706," BUSINESS DEVELOPMENT DIRECTOR Summary Business Development Director driven to exceed sales goals and build long-term relationships with customers. Creates a positive shopping experience through high-quality customer care. Highlights Fluent in English and Spanish Action-oriented, results-oriented, ""take charge"" Sales and Customer Service Professional Superior communication skills Superb follow up skills Exceptional relationship building that leads to gaining the trust and credibility of individuals and groups Effective team player Capable of delivering a strong business case for client action with the skill set necessary to bring it to close Accomplishments Created strategies to develop and expand existing customer sales, which resulted in a 154% increase in monthly sales. Increased sales volume by adding 34 new accounts in the assigned territory. Managed a portfolio of 21 accounts totaling $14.5MM in sales. Experience Business Development Director 11/2012 to Current Company Name City , State Managed 3 Franchise , Kia , Hyundai , CDJR ( Chrysler,Dodge,Jeep & Ram ) Trained/Developed Sales Team on engagement w/customers Trained/Developed Sales Team on CRM usage Met Weekly/Monthly with GM and Service Director for any emails and mail out Marketing campaigns Built Strong Relationships with Fleet Organizations Developed a two man team that handles all heat cases Sales Representative 01/2009 to 05/2012 Company Name City , State Developed and managed five Home Depot accounts, generating over $5MM in annual revenue Built strong relationships with Home Depot Management, Associates, Professional Contractors, ISD's, Government Agencies, Cities, Municipalities, Multi - Family Apartment Groups, Investors, and DIY'ers Monitored and forecast sufficient inventory levels of Behr/Kilz product ready for demand Excelled at partnering with all core business operations to significantly increase Behr/Kilz footprint, expand market share, and generated sustainable revenue Won the Sales Driver Award, FY 2009 Successfully executed all initiatives and new product roll outs, Behr Ultra, Premium Plus SP Low VOC, Int/Ext Oil Base, Ext Wood Stains, Floor Coatings, and Kilz Pro X Trained and developed Home Depot associates to excel at driving both Home Depot and Behr/Kilz value while increasing sales through non-stop hands on training Won ""Rookie of The Year"" Award, 2010 Serviced 2 territories due to lack of human capitol, total of 10 accounts, keeping them profitable & constantly growing Won ""Ultimate Team Player"" Award, 2011 New Home Counselor 01/2006 to 07/2007 Company Name City , State Sold 28 new homes and produced $5,236,000 in revenue in first six months Achieved 97% capture rate for in-house lending company Sustained high profit margin through tactful and diplomatic negotiations Built strong strategic alliances with investor community, which led to multiple revenue streams and increased profitability Held first-time home buyer workshops to build comfort and demand Minimized sales cancellations by meticulous customer qualification and realistic expectation setting New Home Counselor 10/2004 to 01/2006 Company Name City , State Sold 58 new homes and produced $8,700,000 in revenue Used blueprints without a model to sell 39 homes Participated in numerous TV commercials for Mi CasaTV Protected profits from margin degradation through advanced negotiation skills Won Beazer Homes National Marketing Award for best idea contributing to 14 new home sales in one day Orchestrated community outreach programs to create demand for move-ups and first-time buyers Achieved lowest cancellation rate in Dallas Division Built loyal relationships with a large, diverse Realtor base Developed strong relationships with a large portion of the investment community Completed all requirements at Beazer University Won numerous sales contests New Business Development Sales Manager 11/1992 to 07/2004 Company Name City , State Achieved 154% of FY 2000 sales quota Implemented weekly training with sales team Achieved 125% of 1999 YTD sales quota Managed 21 wholesale distributer accounts Increased territory sales by 14% in Q2 and Q3 of 1998 Preserved margin by selling at an average of four percentage points above industry standard Broadened market base by identifying new opportunities to expand the focus of wholesalers Tracked customer acquisition cost versus profitability Created and negotiated contracts, agreements, proposals, and purchases Education Superstar Selling, Brian Tracy , Ft. Worth, Texas, 2005
How to Build a Complete Sales Person , Plano, Texas 2005
Sales Success, Jeffrey Gitmer- Ft. Worth, Texas 2005
CSRE : Psychology 2011 P.E.E.R.S City , State , USA Psychology of Sales, Brian Tracy : Sales and Marketing 2005 Beazer University City , State , USA CFNI : Theology 2003 CSRE City , State , USA Associate of Arts : Theology 2003 CFNI City , State , USA Skills Sales and Marketing Strategy, Execution, Account Management, Business Development, Client Relations, Cold Calling, Computer Literate, Creative Problem Solving, CRM Systems, Customer Needs Assessment, Customer Satisfaction, Customer Service, Lead Development, Marketing ","
BUSINESS DEVELOPMENT DIRECTOR
Summary
Business Development Director driven to exceed sales goals and build long-term relationships with customers. Creates a positive shopping experience through high-quality customer care.
Highlights
Fluent in English and Spanish
Action-oriented, results-oriented, ""take charge"" Sales and Customer Service Professional
Superior communication skills
Superb follow up skills
Exceptional relationship building that leads to gaining the trust and credibility of individuals and groups
Effective team player
Capable of delivering a strong business case for client action with the skill set necessary to bring it to close
Accomplishments
Created strategies to develop and expand existing customer sales, which resulted in a 154% increase in monthly sales.
Increased sales volume by adding 34 new accounts in the assigned territory.
Managed a portfolio of 21 accounts totaling $14.5MM in sales.
Experience
Business Development Director 11/2012 to Current Company Name City , State
Trained/Developed Sales Team on engagement w/customers Trained/Developed Sales Team on CRM usage
Met Weekly/Monthly with GM and Service Director for any emails and mail out Marketing campaigns
Built Strong Relationships with Fleet Organizations
Developed a two man team that handles all heat cases
Sales Representative 01/2009 to 05/2012 Company Name City , State
Developed and managed five Home Depot accounts, generating over $5MM in annual revenue
Built strong relationships with Home Depot Management, Associates, Professional Contractors, ISD's, Government Agencies, Cities, Municipalities, Multi - Family Apartment Groups, Investors, and DIY'ers
Monitored and forecast sufficient inventory levels of Behr/Kilz product ready for demand
Excelled at partnering with all core business operations to significantly increase Behr/Kilz footprint, expand market share, and generated sustainable revenue
Won the Sales Driver Award, FY 2009
Successfully executed all initiatives and new product roll outs, Behr Ultra, Premium Plus SP Low VOC, Int/Ext Oil Base, Ext Wood Stains, Floor Coatings, and Kilz Pro X
Trained and developed Home Depot associates to excel at driving both Home Depot and Behr/Kilz value while increasing sales through non-stop hands on training
Won ""Rookie of The Year"" Award, 2010
Serviced 2 territories due to lack of human capitol, total of 10 accounts, keeping them profitable & constantly growing
Won ""Ultimate Team Player"" Award, 2011
New Home Counselor 01/2006 to 07/2007 Company Name City , State
Sold 28 new homes and produced $5,236,000 in revenue in first six months
Achieved 97% capture rate for in-house lending company
Sustained high profit margin through tactful and diplomatic negotiations
Built strong strategic alliances with investor community, which led to multiple revenue streams and increased profitability
Held first-time home buyer workshops to build comfort and demand
Minimized sales cancellations by meticulous customer qualification and realistic expectation setting
New Home Counselor 10/2004 to 01/2006 Company Name City , State
Sold 58 new homes and produced $8,700,000 in revenue
Used blueprints without a model to sell 39 homes
Participated in numerous TV commercials for Mi CasaTV
Protected profits from margin degradation through advanced negotiation skills
Won Beazer Homes National Marketing Award for best idea contributing to 14 new home sales in one day
Orchestrated community outreach programs to create demand for move-ups and first-time buyers
Achieved lowest cancellation rate in Dallas Division
Built loyal relationships with a large, diverse Realtor base
Developed strong relationships with a large portion of the investment community
Completed all requirements at Beazer University
Won numerous sales contests
New Business Development Sales Manager 11/1992 to 07/2004 Company Name City , State
Achieved 154% of FY 2000 sales quota
Implemented weekly training with sales team
Achieved 125% of 1999 YTD sales quota
Managed 21 wholesale distributer accounts
Increased territory sales by 14% in Q2 and Q3 of 1998
Preserved margin by selling at an average of four percentage points above industry standard
Broadened market base by identifying new opportunities to expand the focus of wholesalers
Tracked customer acquisition cost versus profitability
Created and negotiated contracts, agreements, proposals, and purchases
Education
Superstar Selling, Brian Tracy , Ft. Worth, Texas, 2005
How to Build a Complete Sales Person , Plano, Texas 2005
Sales Success, Jeffrey Gitmer- Ft. Worth, Texas 2005
CSRE : Psychology 2011 P.E.E.R.S City , State , USA
Psychology of Sales, Brian Tracy : Sales and Marketing 2005 Beazer University City , State , USA
CFNI : Theology 2003 CSRE City , State , USA
Associate of Arts : Theology 2003 CFNI City , State , USA
Skills
Sales and Marketing Strategy, Execution, Account Management, Business Development, Client Relations, Cold Calling, Computer Literate, Creative Problem Solving, CRM Systems, Customer Needs Assessment, Customer Satisfaction, Customer Service, Lead Development, Marketing
",BUSINESS-DEVELOPMENT
35579812," DINING SERVICES COORDINATOR Professional Summary I have worked in fine dining, in hotels, for more than half of my career, and I also have experience in the hospitalsetting. I have been in the elderly care field for the last 20 years. I have menu creativity, and I can work a smallbudget or a large one. I don't believe in waste, therefore I will use leftovers to create wonderful soups sauces and salads. Expert in managing kitchen staff and preparing foods at reduced cost without compromising quality and taste. Skills Team leadership Budgeting and finance Self-motivated Strong verbal communication Staff development Employee training and development Fine-dining expertise Ordering and invoicing CPR certification Committed team player Process implementation Institutional and batch cooking Beautiful presentation of food Strong attention to safe food handling procedures Effective planner Food presentation talent ServSafe Certification Outgoing and energetic Training personnel Work History Dining Services Coordinator 07/2016 to CurrentBrookdale Hampton CoveHampton Cove, AlabamaExpertly estimating purchasing needs and buying through approved suppliers. Systematically tasted and smelledall prepared dishes, and observed color, texture and garnishes. Effectively managed and assisted kitchen staff inproducing food for banquets, catered events and member dining areas. Consistently kept a clean and safeenvironment by adhering to all federal, state and local sanitation and safety requirements. Consistently kept aclean and safe environment by adhering to all federal, state and local sanitation and safety requirements.Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Followedproper food handling methods and maintained correct temperature of all food products. Managed employees,performed all in services, cooked and coordinated with the registered dietitian, to comply with state regulations. Cleaned and washed dishes, executed special dinners, and holiday events. Stayed in budget and ordered allsupplies and food for housekeeping, nurses, and kitchen staff. Dining Services Coordinator 07/2016 to Current Company Name – City , State 07/2016 to CurrentBrookdale Hampton CoveHampton Cove, AlabamaExpertly estimating purchasing needs and buying through approved suppliers. Systematically tasted and smelledall prepared dishes, and observed color, texture and garnishes. Effectively managed and assisted kitchen staff inproducing food for banquets, catered events and member dining areas. Consistently kept a clean and safeenvironment by adhering to all federal, state and local sanitation and safety requirements. Consistently kept aclean and safe environment by adhering to all federal, state and local sanitation and safety requirements.Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Followedproper food handling methods and maintained correct temperature of all food products. Managed employees,performed all in services, cooked and coordinated with the registered dietitian, to comply with state regulations. Cleaned and washed dishes, executed special dinners, and holiday events. Stayed in budget and ordered allsupplies and food for housekeeping, nurses, and kitchen staff. Healthcare Kitchen Manager 10/2011 to 01/2015 Company Name AlabamaEstablished and maintained open, collaborative relationships with the kitchen team. Collaborated closely with theFood and Beverage Director to conduct staff meetings and resolve service, product and personnel issues.Collaborated extensively with interdisciplinary care team to meet the nutritional needs of each resident.Established healthful and therapeutic meal plans and menus. Coordinated nutrition care with other members ofthe health care team and delegated responsibilities. Dining Services Director 07/2007 to 10/2011 Company Name – City , State Communicated openly and honestly with the management team during each shift to ensure it ran smoothly. Skills Communication, training, empowering, budget control,  transforming leftovers into soups salads and delicious meals.  Development of a stable staff, and happy residents.  Able to generate all aspects of state regulations, Records and logs kept up to date.  Family Functions and special events  are especially fun and happy.  Professional and caring.  Able to adapt to any circumstance and cook to perfection. Education Bachelor of Science : Human Resources Management 1998 Faulkner UniversityMontgomery -
State Human Resources Management Activities and Honors
Certified in Serve Safe Management, and ongoing classes through the company understanding the agingindividual. These classes are for aging with dementia, as well as any other problems that the aging person mayhave. Although the classes are within the organization, They are very insightful, and informative. Therefore I amable to understand and comply with residents needs as well as pleasuresfor their favorite foods. I have justcompleted my certification through online courses for substance abuse counseling. I believe the more you knowthe more you can help someone else. ","
DINING SERVICES COORDINATOR
Professional Summary
I have worked in fine dining, in hotels, for more than half of my career, and I also have experience in the hospitalsetting. I have been in the elderly care field for the last 20 years. I have menu creativity, and I can work a smallbudget or a large one. I don't believe in waste, therefore I will use leftovers to create wonderful soups sauces and salads.
Expert in managing kitchen staff and preparing foods at reduced cost without compromising quality and taste.
Skills
Team leadership
Budgeting and finance
Self-motivated
Strong verbal communication
Staff development
Employee training and development
Fine-dining expertise
Ordering and invoicing
CPR certification
Committed team player
Process implementation
Institutional and batch cooking
Beautiful presentation of food
Strong attention to safe food handling procedures
Effective planner
Food presentation talent
ServSafe Certification
Outgoing and energetic
Training personnel
Work History
Dining Services Coordinator
07/2016 to CurrentBrookdale Hampton CoveHampton Cove, AlabamaExpertly estimating purchasing needs and buying through approved suppliers.
Systematically tasted and smelledall prepared dishes, and observed color, texture and garnishes.
Effectively managed and assisted kitchen staff inproducing food for banquets, catered events and member dining areas.
Consistently kept a clean and safeenvironment by adhering to all federal, state and local sanitation and safety requirements.
Consistently kept aclean and safe environment by adhering to all federal, state and local sanitation and safety requirements.Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving.
Followedproper food handling methods and maintained correct temperature of all food products.
Managed employees,performed all in services, cooked and coordinated with the registered dietitian, to comply with state regulations.
Cleaned and washed dishes, executed special dinners, and holiday events.
Stayed in budget and ordered allsupplies and food for housekeeping, nurses, and kitchen staff.
Dining Services Coordinator 07/2016 to Current Company Name – City , State
07/2016 to CurrentBrookdale Hampton CoveHampton Cove, AlabamaExpertly estimating purchasing needs and buying through approved suppliers.
Systematically tasted and smelledall prepared dishes, and observed color, texture and garnishes.
Effectively managed and assisted kitchen staff inproducing food for banquets, catered events and member dining areas.
Consistently kept a clean and safeenvironment by adhering to all federal, state and local sanitation and safety requirements.
Consistently kept aclean and safe environment by adhering to all federal, state and local sanitation and safety requirements.Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving.
Followedproper food handling methods and maintained correct temperature of all food products.
Managed employees,performed all in services, cooked and coordinated with the registered dietitian, to comply with state regulations.
Cleaned and washed dishes, executed special dinners, and holiday events.
Stayed in budget and ordered allsupplies and food for housekeeping, nurses, and kitchen staff.
Healthcare Kitchen Manager 10/2011 to 01/2015 Company Name
AlabamaEstablished and maintained open, collaborative relationships with the kitchen team.
Collaborated closely with theFood and Beverage Director to conduct staff meetings and resolve service, product and personnel issues.Collaborated extensively with interdisciplinary care team to meet the nutritional needs of each resident.Established healthful and therapeutic meal plans and menus.
Coordinated nutrition care with other members ofthe health care team and delegated responsibilities.
Dining Services Director 07/2007 to 10/2011 Company Name – City , State
Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
Skills
Communication, training, empowering, budget control,  transforming leftovers into soups salads and delicious meals.  Development of a stable staff, and happy residents.  Able to generate all aspects of state regulations, Records and logs kept up to date.  Family Functions and special events  are especially fun and happy.  Professional and caring.  Able to adapt to any circumstance and cook to perfection.
Education
Bachelor of Science : Human Resources Management 1998 Faulkner UniversityMontgomery -
State Human Resources Management Activities and Honors
Certified in Serve Safe Management, and ongoing classes through the company understanding the agingindividual. These classes are for aging with dementia, as well as any other problems that the aging person mayhave. Although the classes are within the organization, They are very insightful, and informative. Therefore I amable to understand and comply with residents needs as well as pleasuresfor their favorite foods. I have justcompleted my certification through online courses for substance abuse counseling. I believe the more you knowthe more you can help someone else.
",HEALTHCARE
40018190," IT SUPPORT TECHNICIAN Education Bachelor of Science May 2014 William Woods University City , State GPA: GPA: 3.4 Management Information Systems GPA: 3.4 Summary Experience in network/hardware/operating system troubleshooting, web page design, PC assembly, technical support,and customer service. Analytical Helpdesk technician adept at resolving complex issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards. Experience IT Support Technician 12/2014 to Current Company Name City , State Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Vast troubleshooting capabilities with IOS. Train computer users Maintain daily performance of computer systems. Process an average of 15-20 inbound and outbound technical support calls daily Network Assistant Intern 01/2014 to 05/2014 Company Name City , State Assisted University network administrator with daily tasks including wireless, VDI, patchwork Network infrastructure, hardware management, and server room operations. Technology Assistant Intern 08/2013 to 05/2014 Company Name City , State Maintained 489 page University website Managed and completed daily work orders for University Help Desk Attended weekly administrative technology meetings relating to technology problems/solutions. Managed/deployed hardware and software to student body as well as faculty. Projects (Project Leader on all Projects)   Website Development~Business Communications~Advanced Web~Entrepreneurship~Database   Management~Project.Management~MIS Capstone~Systems Analysis   Designed multiple websites using WordPress and Expressions Web Compiled and developed new accounting and financial tracking system to be used by small or medium firms Worked with multiple clients to design and develop websites Converted desktop websites to mobile using various tools Created documentation manual for business clients Developed and administered Usability Tests for quality customer assurance. Summary of Skills Sharepoint Cisco Telephony tools Bomgar Visio Que Monitoring SAP Active Directory Mobileiron HPSM IOS Activites Captain- 4-years of collegiate basketball Active member of S.W.A.T. (Student Website Advancement Team) Active member of the IT Student Academic Advisory Council Over 100 hours of community service - Secret Santa - Reading books at over 5 grade schools - Volunteered in over 5   summer camps - Participated in Salvation Army food drive -Yearly donator Good Will/ homeless shelters   Honors and Accomplishments Trio Scholarship (1 of 2 awarded of over 500 students) LEAD Scholarship (Leading, Educating, Achieving, Developing) Potential Award (Belief in continued growth, dedication, and potential for future success) JUCO All-American Male Athlete of the Year Academic All-Conference IC3 Internet and Computing Core Certification ","
IT SUPPORT TECHNICIAN
Education
Bachelor of Science May 2014 William Woods University City , State GPA: GPA: 3.4
Management Information Systems GPA: 3.4
Summary
Experience in network/hardware/operating system troubleshooting, web page design, PC assembly, technical support,and customer service. Analytical Helpdesk technician adept at resolving complex issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards.
Experience
IT Support Technician 12/2014 to Current Company Name City , State
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries either in person or over the phone.
Vast troubleshooting capabilities with IOS.
Train computer users
Maintain daily performance of computer systems.
Process an average of 15-20 inbound and outbound technical support calls daily
Network Assistant Intern 01/2014 to 05/2014 Company Name City , State
Assisted University network administrator with daily tasks including
wireless, VDI, patchwork
Network infrastructure, hardware management, and server room operations.
Technology Assistant Intern 08/2013 to 05/2014 Company Name City , State
Maintained 489 page University website
Managed and completed daily work orders for University Help Desk
Attended weekly administrative technology meetings relating to technology problems/solutions.
Managed/deployed hardware and software to student body as well as faculty.
Designed multiple websites using WordPress and Expressions Web
Compiled and developed new accounting and financial tracking system to be used by small or medium firms
Worked with multiple clients to design and develop websites Converted desktop websites to mobile using various tools
Created documentation manual for business clients
Developed and administered Usability Tests for quality customer assurance.
Summary of Skills
Sharepoint
Cisco Telephony tools
Bomgar
Visio
Que Monitoring
SAP
Active Directory
Mobileiron
HPSM
IOS
Activites
Captain- 4-years of collegiate basketball
Active member of S.W.A.T. (Student Website Advancement Team)
Active member of the IT Student Academic Advisory Council
Over 100 hours of community service - Secret Santa - Reading books at over 5 grade schools - Volunteered in over 5  
summer camps - Participated in Salvation Army food drive -Yearly donator Good Will/ homeless shelters  
Honors and Accomplishments
Trio Scholarship (1 of 2 awarded of over 500 students)
LEAD Scholarship (Leading, Educating, Achieving, Developing)
Potential Award (Belief in continued growth, dedication, and potential for future success)
JUCO All-American
Male Athlete of the Year
Academic All-Conference
IC3 Internet and Computing Core Certification
",INFORMATION-TECHNOLOGY
31217840," CONSULTANT Summary Accomplished Senior Business Systems Analyst with over 10 years of business process, project management, and technology experience for fortune 500 companies. Recognized success in driving projects of the highest level of complexity, critical business value, and corporate visibility. Highlights International Institute Business Analysis (IIBA) Certification - August 2011 MCDST Certification - Microsoft Certified Desktop Support Technician - August 2007 Lean Six Sigma Certification - May 2013 Demonstrated skills in business and systems analysis, project management, process analysis and improvement, data analysis and mining, inventory control, and quality assurance Experience Consultant 06/2013 to Current Company Name City , State Trained internal personnel in process awareness, execution, and documented mission critical processes Analyzed business process workflows and identified improvement opportunities Identified control gaps, determined root causes, and ensured appropriate controls were enhanced and / or implemented Installed and secured Cisco and Netgear routers and triaged internet connectivity issues with POS systems Senior Business System Analyst 10/2011 to 05/2013 Company Name City , State Served as a change case management liaison between Cardinal Health's medical products and pharmaceutical distribution stakeholders and its enterprise IT groups Provided SME guidance and support to business and functional users on existing and prospective SAP-related business processes Provided business process analysis and recommended workflow design solutions and informed work teams on process improvement and re-engineering strategies Updated and maintained documentation on process improvements and process performance Researched SAP CRM 3.0, CRM7.0 and ECC6.0 system issues and documented opportunities for improvement Gathered business requirements from business partners for SAP CRM system enhancement and business continuity purposes Documented UAT Plan for large project and worked with UAT Team to ensure all acceptance criteria for the requirements were included in the UAT task plan Tracked and reported all system and user acceptance test errors for management and developers Uploaded and maintained documents in SharePoint for knowledge base and training purposes Managed SAP CRM6.0 and CRM7.0 skill group, escalation rule changes, service profiles, BP profile and categorization schema changes for maintenance and enhancement Analyzed business data and applied analytical tools to interpret data Created reports using Business Objects functionalities, including like multiple data providers, prompts, and slice and dice Ensured testing activities enabled applications to meet business requirements and systems goals Lead discussions between the development and business teams to capture business requirements, stories, use cases, business flows and acceptance criteria Senior Lead Consultant / Manager 02/2011 to 10/2011 Company Name City , State Provided MS Office 2010 & Windows 7 deployment consulting support to package installation and support application patch updates via SMS and other enterprise deployment tools Managed team responsible for analysis, definition, specification, development, testing, documentation, and installation of new and existing applications Led and maximized e-commerce sales that achieved goals and customer satisfaction levels Analyzed and monitored sales and revenue generation through website traffic Ensured successful launch, implementation and operations of website Provided packaging and scripting applications via distributed to desktops and laptops across large, distributed enterprise environment Provided Tier II / III support of escalated issues, troubleshooting, and documented failed deployments Worked with cross functional teams both internally to IT and with business end-users IT Technician / Business Analyst 08/2010 to 12/2010 Company Name City , State Facilitated and conducted (JAD) Joint Application Design Sessions to determine business requirements by bringing stakeholders and IT Team on a common platform Provided detailed mapping of current and future state process workflows Created reports using SQL Server reporting services Identified and prioritized process and system improvements designed to reduce costs and increase productivity Coordinated with researched detailed definition of mathematical models for Demand forecast and Optimization models Replaced current backup/recovery system with an enterprise solution to provide more reliable data for backup/recovery solution to meet enterprise SLA requirements Documented use-case scenarios and what-if scenarios for mark down process Worked with Quality Assurance Team to create and execute Unit, System, and User Acceptance Plan and test case scenarios IS Application Support / Business Analyst 04/2010 to 07/2010 Company Name City , State Analyzed current state process for Promotion Item Forecasting and identified opportunities for improvement Organized information system policies and procedures to meet audit requirements Prepared statistical sections of protocols, statistical analysis plans, and programming specifications for all phases of study design Developed Managed Care financial goals specific to each hospital's unique services, costs and market demographics Developed and maintained professional and business relationships with medical staff, Chambers of Commerce, local employer groups Leveraged Data Stage Tools, including Infosphere DataStage Designer and Infosphere DataStage Director for developing jobs and to view log files for execution errors Implementation and knowledge of HIPAA code sets, ICD-9 and ICD-10 coding Defined ICD-9 to ICD-10 mapping process using GEMs (General Equivalency Mapping) crosswalk file Interacted with surgeons, doctors and nurses regarding equipment or app crashes in OR Collaborated with regulatory, clinical, quality assurance, bio-analytical, programmers and data managers in monitoring on-going clinical trials, including database locks and un-blinding Collaborated with business units to assess impact of business requirements and to reach consensus on alternative solutions when necessary to maintain consistent and flexible architecture Organized and participated in Scrum meetings with team members Project Manager / Business Analyst 03/2008 to 06/2009 Company Name City , State Served in project manager role to ensure key responsibilities were carried out in accordance with defined expectations Ensured project deliverables met defined expectations and were completed within the baseline of time scales and budget Certified Safety, Health & Environmental standards were achieved and all required statutory and regulatory conditions were met Provided regular and timely reporting of project progress to the sponsors and stakeholders Proactively managed project issues and risks, mitigating as necessary Managed changes to the project without unduly affecting the stated objectives and benefits Established Scrum project management process and assisted team meet sprint and story goals. Served in business analyst role to identify opportunities for system enhancements to assist in planning and implementation Facilitated relationships with third party vendors, carriers, and affiliates to meet and improve he SLA time-lines of licensing process Partnered with procurement team to identify assets and the risks to those assets (risk assessment) Liaison to ensure contract requests moved through process in timely manner Monitored batch processing and made corrective actions as required Reviewed business requirements, system functional requirements, and developed systems specifications Assisted customers in establishing methods to trade files from partner using Cyclone SFTP or AS2 and performed testing after every installation Triaged customer issues regarding FTP, trading files, or connection error issues, including EDI Transaction Sets Business Analyst / Project Manager 02/2006 to 02/2008 Company Name City , State Established and managed demand management program for technology organization that improved the optimization and use of IT resources Provided SME guidance on compliance issues during requirements and testing phases Established enterprise-wide governance structure for technology demand management program that enabled effective decision-making and management of IT through all stages of planning, delivery, and operations Responsible for running data profiling reports and developing reports using SQL and DataStage Worked on all phases of data warehouse development and Product Lifecycle Management, including gathering requirements to testing, implementation, and support Collaborated with management on changing requirements and business processes in order to disseminate data to more than four different development teams (both internal & external) and identified potential risks on an on-going basis Led feed-back sessions with stakeholders to solidify business requirements and gain management approval prior to design phase of project Business Analyst 11/2004 to 12/2005 Company Name City , State Provided underwriting experience to interpret the requirements from the business and user community in order to accurately develop OOMC's first automated production underwriting (AUDS) engine Worked closely with project sponsor to build over 500 test cases to facilitate vendor proof of concept (ILOG/France) prior to vendor selection and contractual engagement Selected to work hand-in-hand with pricing manager while documenting the Enterprise Pricing Requirements and creating the AUDS message table Ensured testing activities enabled applications to meet business requirements and systems goals and participated in user acceptance testing prior to Go Live date Warehouse Dock Specialist / Trainer 01/2000 to 01/2004 Company Name City , State Unloaded and loaded trailers with freight and ensured all necessary paperwork was attached to each shipment of freight Dispatched loaded freight trucks out to yard or for delivery Trained new dock workers on proper handling of freight and forklift driving Ensured OSHA regulations was enforced on a continuous basis Education Bachelor of Science : Network and Communication Management 2005 DeVry University City , State , USA Skills Demonstrated, Hands-On Experience in: Lean/Agile, SDLC, Waterfall, Agile, ITIL, GAP Analysis, UAT, Business Requirements, Process Improvement, Process Mapping, Demand Management, Resource Management, and Project Management Lifecycle. ","
CONSULTANT
Summary
Accomplished Senior Business Systems Analyst with over 10 years of business process, project management, and technology experience for fortune 500 companies.
Recognized success in driving projects of the highest level of complexity, critical business value, and corporate visibility.
Highlights
International Institute Business Analysis (IIBA) Certification - August 2011
MCDST Certification - Microsoft Certified Desktop Support Technician - August 2007
Lean Six Sigma Certification - May 2013
Demonstrated skills in business and systems analysis, project management, process analysis and improvement, data analysis and mining, inventory control, and quality assurance
Experience
Consultant 06/2013 to Current Company Name City , State
Trained internal personnel in process awareness, execution, and documented mission critical processes
Analyzed business process workflows and identified improvement opportunities
Identified control gaps, determined root causes, and ensured appropriate controls were enhanced and / or implemented
Installed and secured Cisco and Netgear routers and triaged internet connectivity issues with POS systems
Senior Business System Analyst 10/2011 to 05/2013 Company Name City , State
Served as a change case management liaison between Cardinal Health's medical products and pharmaceutical distribution stakeholders and its enterprise IT groups
Provided SME guidance and support to business and functional users on existing and prospective SAP-related business processes
Provided business process analysis and recommended workflow design solutions and informed work teams on process improvement and re-engineering strategies
Updated and maintained documentation on process improvements and process performance
Researched SAP CRM 3.0, CRM7.0 and ECC6.0 system issues and documented opportunities for improvement
Gathered business requirements from business partners for SAP CRM system enhancement and business continuity purposes
Documented UAT Plan for large project and worked with UAT Team to ensure all acceptance criteria for the requirements were included in the UAT task plan
Tracked and reported all system and user acceptance test errors for management and developers
Uploaded and maintained documents in SharePoint for knowledge base and training purposes
Managed SAP CRM6.0 and CRM7.0 skill group, escalation rule changes, service profiles, BP profile and categorization schema changes for maintenance and enhancement
Analyzed business data and applied analytical tools to interpret data Created reports using Business Objects functionalities, including like multiple data providers, prompts, and slice and dice
Ensured testing activities enabled applications to meet business requirements and systems goals
Lead discussions between the development and business teams to capture business requirements, stories, use cases, business flows and acceptance criteria
Senior Lead Consultant / Manager 02/2011 to 10/2011 Company Name City , State
Provided MS Office 2010 & Windows 7 deployment consulting support to package installation and support application patch updates via SMS and other enterprise deployment tools
Managed team responsible for analysis, definition, specification, development, testing, documentation, and installation of new and existing applications
Led and maximized e-commerce sales that achieved goals and customer satisfaction levels
Analyzed and monitored sales and revenue generation through website traffic
Ensured successful launch, implementation and operations of website
Provided packaging and scripting applications via distributed to desktops and laptops across large, distributed enterprise environment
Provided Tier II / III support of escalated issues, troubleshooting, and documented failed deployments Worked with cross functional teams both internally to IT and with business end-users
IT Technician / Business Analyst 08/2010 to 12/2010 Company Name City , State
Facilitated and conducted (JAD) Joint Application Design Sessions to determine business requirements by bringing stakeholders and IT Team on a common platform
Provided detailed mapping of current and future state process workflows
Created reports using SQL Server reporting services
Identified and prioritized process and system improvements designed to reduce costs and increase productivity
Coordinated with researched detailed definition of mathematical models for Demand forecast and Optimization models
Replaced current backup/recovery system with an enterprise solution to provide more reliable data for backup/recovery solution to meet enterprise SLA requirements
Documented use-case scenarios and what-if scenarios for mark down process
Worked with Quality Assurance Team to create and execute Unit, System, and User Acceptance Plan and test case scenarios
IS Application Support / Business Analyst 04/2010 to 07/2010 Company Name City , State
Analyzed current state process for Promotion Item Forecasting and identified opportunities for improvement
Organized information system policies and procedures to meet audit requirements
Prepared statistical sections of protocols, statistical analysis plans, and programming specifications for all phases of study design
Developed Managed Care financial goals specific to each hospital's unique services, costs and market demographics
Developed and maintained professional and business relationships with medical staff, Chambers of Commerce, local employer groups Leveraged Data Stage Tools, including Infosphere DataStage Designer and Infosphere DataStage Director for developing jobs and to view log files for execution errors Implementation and knowledge of HIPAA code sets, ICD-9 and ICD-10 coding
Defined ICD-9 to ICD-10 mapping process using GEMs (General Equivalency Mapping) crosswalk file Interacted with surgeons, doctors and nurses regarding equipment or app crashes in OR
Collaborated with regulatory, clinical, quality assurance, bio-analytical, programmers and data managers in monitoring on-going clinical trials, including database locks and un-blinding
Collaborated with business units to assess impact of business requirements and to reach consensus on alternative solutions when necessary to maintain consistent and flexible architecture
Organized and participated in Scrum meetings with team members
Project Manager / Business Analyst 03/2008 to 06/2009 Company Name City , State
Served in project manager role to ensure key responsibilities were carried out in accordance with defined expectations
Ensured project deliverables met defined expectations and were completed within the baseline of time scales and budget
Certified Safety, Health & Environmental standards were achieved and all required statutory and regulatory conditions were met
Provided regular and timely reporting of project progress to the sponsors and stakeholders
Proactively managed project issues and risks, mitigating as necessary
Managed changes to the project without unduly affecting the stated objectives and benefits
Established Scrum project management process and assisted team meet sprint and story goals.
Served in business analyst role to identify opportunities for system enhancements to assist in planning and implementation
Facilitated relationships with third party vendors, carriers, and affiliates to meet and improve he SLA time-lines of licensing process
Partnered with procurement team to identify assets and the risks to those assets (risk assessment)
Liaison to ensure contract requests moved through process in timely manner
Monitored batch processing and made corrective actions as required
Reviewed business requirements, system functional requirements, and developed systems specifications
Assisted customers in establishing methods to trade files from partner using Cyclone SFTP or AS2 and performed testing after every installation
Triaged customer issues regarding FTP, trading files, or connection error issues, including EDI Transaction Sets
Business Analyst / Project Manager 02/2006 to 02/2008 Company Name City , State
Established and managed demand management program for technology organization that improved the optimization and use of IT resources
Provided SME guidance on compliance issues during requirements and testing phases
Established enterprise-wide governance structure for technology demand management program that enabled effective decision-making and management of IT through all stages of planning, delivery, and operations
Responsible for running data profiling reports and developing reports using SQL and DataStage
Worked on all phases of data warehouse development and Product Lifecycle Management, including gathering requirements to testing, implementation, and support
Collaborated with management on changing requirements and business processes in order to disseminate data to more than four different development teams (both internal & external) and identified potential risks on an on-going basis
Led feed-back sessions with stakeholders to solidify business requirements and gain management approval prior to design phase of project
Business Analyst 11/2004 to 12/2005 Company Name City , State
Provided underwriting experience to interpret the requirements from the business and user community in order to accurately develop OOMC's first automated production underwriting (AUDS) engine
Worked closely with project sponsor to build over 500 test cases to facilitate vendor proof of concept (ILOG/France) prior to vendor selection and contractual engagement
Selected to work hand-in-hand with pricing manager while documenting the Enterprise Pricing Requirements and creating the AUDS message table
Ensured testing activities enabled applications to meet business requirements and systems goals and participated in user acceptance testing prior to Go Live date
Warehouse Dock Specialist / Trainer 01/2000 to 01/2004 Company Name City , State
Unloaded and loaded trailers with freight and ensured all necessary paperwork was attached to each shipment of freight
Dispatched loaded freight trucks out to yard or for delivery
Trained new dock workers on proper handling of freight and forklift driving
Ensured OSHA regulations was enforced on a continuous basis
Education
Bachelor of Science : Network and Communication Management 2005 DeVry University City , State , USA
Skills
Demonstrated, Hands-On Experience in: Lean/Agile, SDLC, Waterfall, Agile, ITIL, GAP Analysis, UAT, Business Requirements, Process Improvement, Process Mapping, Demand Management, Resource Management, and Project Management Lifecycle.
",CONSULTANT
20628003," DIGITAL MARKETING SPECIALIST Summary Digital marketing professional experienced in sales, marketing and account management. Google AdWords and Analytics certified with skills including PPC/SEM, lead generation, analytics, SEO, social media, landing page optimization, and creative work. Out-of-the-box creative problem solver, capable of meeting deadlines under pressure. Detail oriented with exceptional communication skills (verbal/written). Skills Digital Marketing Strategy  Search Engine Marketing Search Engine Optimization Social Media Marketing Experience 06/2017 to Current Digital Marketing Specialist Company Name － City , State Maintain clients' online presence, and ensuring that their products and services are effectively communicated to their target audiences. Optimize advertising spending by implementing proper Adwords account structures, negative keywords, and A/B split testing. Use Google Analytics data to modify site content, achieve goals, and reach KPI's, including CPC, CTR, quality score, and ROI. Familiar with SEO strategies like competitive keyword research, domain authority analysis, and link building. 02/2016 to 07/2017 Store Manager Company Name － City , State Supervises and motivate team members to meet daily high standards of cleanliness, efficiency, and customer service at all times. Manage work schedules within established budgets for optimal store coverage. Monitor sales and labor cost issues daily with a goal to maximize profitability without sacrificing customer service. 09/2013 to 11/2015 Sales Representative Company Name － City , State Responsible for customer support, orders, and quotations via phone, fax, email, and person-to-person interaction. Meets and/or exceeds sales and profit goals by following up on sales leads, monitoring market trends and growing the positive reputation of the company. Education and Training 2016 Mt. San Antonio College － City , State 2017 Digital Marketing Career Blueprint － City , State ","
DIGITAL MARKETING SPECIALIST
Summary
Digital marketing professional experienced in sales, marketing and account management. Google AdWords and Analytics certified with skills including PPC/SEM, lead generation, analytics, SEO, social media, landing page optimization, and creative work. Out-of-the-box creative problem solver, capable of meeting deadlines under pressure. Detail oriented with exceptional communication skills (verbal/written).
Skills
Digital Marketing Strategy 
Search Engine Marketing
Search Engine Optimization
Social Media Marketing
Experience
06/2017 to Current
Digital Marketing Specialist Company Name － City , State
Maintain clients' online presence, and ensuring that their products and services are effectively communicated to their target audiences.
Optimize advertising spending by implementing proper Adwords account structures, negative keywords, and A/B split testing.
Use Google Analytics data to modify site content, achieve goals, and reach KPI's, including CPC, CTR, quality score, and ROI.
Familiar with SEO strategies like competitive keyword research, domain authority analysis, and link building.
02/2016 to 07/2017
Store Manager Company Name － City , State
Supervises and motivate team members to meet daily high standards of cleanliness, efficiency, and customer service at all times.
Manage work schedules within established budgets for optimal store coverage.
Monitor sales and labor cost issues daily with a goal to maximize profitability without sacrificing customer service.
09/2013 to 11/2015
Sales Representative Company Name － City , State
Responsible for customer support, orders, and quotations via phone, fax, email, and person-to-person interaction.
Meets and/or exceeds sales and profit goals by following up on sales leads, monitoring market trends and growing the positive reputation of the company.
Education and Training
2016
Mt. San Antonio College － City , State
2017
Digital Marketing Career Blueprint － City , State
",DIGITAL-MEDIA
47133747," PATIENT EXPERIENCE MANAGER Summary Results-oriented Manager who thrives in fast-paced and competitive environments. Brings strong presentation, analytical and problem solving skills. I am a systematically savvy management/ sales/ customer service Individual with multiple leadership experiences. I am qualified for career opportunities where my background and creative abilities will be of value. I am looking for a position that will utilize my skills in strategic planning, team development, performance management and relationship building. Highlights Project training Manager /EVS/Food Microsoft Outlook, Six
sigma Lean training Excel Effective problem solver Word Accomplishments Streamlined and improved Food Service tactics, which reduced company labor costs by 60%.Improved customer. Satisfaction ratings by 100% by implementing a new user-friendly interface. Experience Patient Service Manager/ Retail Manager 01/2015 to Current Company Name City , State Manage all staff assigned to patient meal service area Drives patient satisfaction and maintains client relationships through rounding. Ensures compliance to food safety, sanitation, and overall workplace safety standards are met. Supervises, staffs, trains, conducts applicable rounding and manages the performance of the food service supervisors, diet office, kitchen, tray line and patient meal delivery staff, including applicable rounding. Coordinates activities related to menu distribution and other menu-related issues, and facilitate operations related to production, distribution and service of food to ensure optimal nutrition care of patients/residents. Manages and controls resources and materials to ensure quality, adequacy of supply and cost control within budgetary guidelines. P&L accountability Ability to communicate on various levels to include management, client, customer and associate levels Financial, budgetary, accounting and computational skills. FEMA Inspector Contractor 11/2014 to Current Company Name City , State Performs inspections and assesses damage of residences. Documents the damages sustained based on extensive knowledge of construction techniques. Assesses damage to dwellings and the overall habitability of homes and addresses each appropriate field using the ACE Field Software. Provides support in the administration of Inspection Services contracts, such as assisting in the development of emergency response plans and assisting with quality control monitoring. Assists in determining number of inspections needed at disaster field sites and provides guidance to other field inspectors. Typical guidance provided is assisting other inspectors with disaster specific information or technical assistance with the ACE Field Software. Assists the supervisor with analyzing and evaluating Inspection Services procedures in order to recommend improvements in inspection methods and techniques. Procedures are typically evaluated through physical observation of field experiences. Reviews, analyzes and verifies occupancy documentation provided by applicants such as mortgage payment books, deeds and various insurance documents. Provides disaster assistance program information to applicants. OPERATIONS SUPERVISOR 07/2014 to 01/2015 Company Name City , State Manage unload department on resources to ensure maximum output, accuracy, and efficiency at all times. Responsible to ensure that all employees adhere to safety policies and procedures at all times, operating in full compliance with department, station, corporate, and OSHA requirements. Aid Full-time Supervisors on day to day maintenance coordination. Establish and maintain an aggressive cross-training program within the department to promote development, enhance flexibility, and ensure backup coverage of vital functions and processes Function as an effective liaison and advocate on all levels to ensure that employee, department, and corporate needs are addressed in a timely and productive manner Manage Payroll, Reviews, and Corrective actions. Specialty Service Agent 10/2013 to 07/2014 Company Name City , State Coordinate with appropriate departments such as Product
Development, Hotel and Air Operations as well as external sources such as hotel
corporate or local reservations to inquire about requested room types Verify
pricing and obtain confirmation to accommodate Travel Agent or direct client
requests.
Communicate with Revenue Management, Contracting and
Operations for Price Match verification as needed.
Receive and log incoming booking requests that are
beyond the availability accessible by the Reservations staff, Travel Agents and
direct clients.
Process Price Match requests in accordance with
established guidelines. Owner/ Stylist 01/2009 to 10/2013 Company Name City , State Shampooed, conditioned and
rinsed guests' hair using salon-exclusive products.
Advised customers on proper treatment of dry and damaged hair. Cut, colored and styled clients' hair with precision and
expertise. Updated customer information records to track services provided. Counted and documented opening and closing cash amounts daily.
Hired and trained all members of staff.
Book keeping, Accounting.  Admission Advisor /Call Center Team leader 06/2006 to 07/2008 Company Name City , State Assist, guide, and motivate a cohort of online call center and face to face college students to realize personal, professional, and educational goals. Determines student applicant's admissibility to the university online / college. Responsible for national volume over, $200M in annual sales. Maintain communication via telephone call Center, face to face correspondence, and/or electronic mail with prospective students through all stages of the recruitment and admissions process. Successfully/consistently achieve enrollment/ start goals. Successfully held a Team Leader position within the call center for 32 reps. Meet and exceeded goal every cycle motivated and coached reps to making monthly and weekly goals. Call Center Team Leader 08/2003 to 12/2006 Company Name City , State Directed and coordinated activities of employees engaged in installation through call center team. Hired, trained and supervised a team of 15 employees. Monitored, coached and motivated team reps. Customer Service Rep 03/2002 to 07/2003 Company Name City , State Call Center Supervisor 01/2000 to 03/2002 Company Name City , State Hollywood video - Store Manager 01/1998 to 01/2000 Education B.S : BUSINESS MANAGEMENT Kaplan University BUSINESS MANAGEMENT BUSINESS MANAGEMENT Skills accounting, approach, agency, backup, BUSINESS MANAGEMENT, Call Center, coaching, Competitive, contracts, cost control, clientele, client, customer
satisfaction, Customer Satisfaction, Customer Service, Delivery, Documentation, Electronic mail, Financial, Food safety, Inspection, inspects, insurance, ISIS, leadership, Team Leader, managerial, market, materials, Excel, office, Microsoft Outlook, Microsoft
Outlook, Word, Works, network, Payroll, Policies, problem solving, problem solver, processes, Quality, quality control, Recruitment, Safety, Sales, Six sigma, Six
sigma, Staffing, strategic plans, Strategic Planning, supervisor, technical assistance, telephone, total quality management, translation ","
PATIENT EXPERIENCE MANAGER
Summary
Results-oriented Manager who thrives in fast-paced and competitive environments. Brings strong presentation, analytical and problem solving skills. I am a systematically savvy management/ sales/ customer service Individual with multiple leadership experiences. I am qualified for career opportunities where my background and creative abilities will be of value. I am looking for a position that will utilize my skills in strategic planning, team development, performance management and relationship building.
Highlights
Project training Manager /EVS/Food Microsoft Outlook, Six
sigma Lean training Excel Effective problem solver Word
Accomplishments
Streamlined and improved Food Service tactics, which reduced company labor costs by 60%.Improved customer.
Satisfaction ratings by 100% by implementing a new user-friendly interface.
Experience
Patient Service Manager/ Retail Manager 01/2015 to Current Company Name City , State
Manage all staff assigned to patient meal service area Drives patient satisfaction and maintains client relationships through rounding.
Ensures compliance to food safety, sanitation, and overall workplace safety standards are met.
Supervises, staffs, trains, conducts applicable rounding and manages the performance of the food service supervisors, diet office, kitchen, tray line and patient meal delivery staff, including applicable rounding.
Coordinates activities related to menu distribution and other menu-related issues, and facilitate operations related to production, distribution and service of food to ensure optimal nutrition care of patients/residents.
Manages and controls resources and materials to ensure quality, adequacy of supply and cost control within budgetary guidelines.
P&L accountability Ability to communicate on various levels to include management, client, customer and associate levels Financial, budgetary, accounting and computational skills.
FEMA Inspector Contractor 11/2014 to Current Company Name City , State
Performs inspections and assesses damage of residences.
Documents the damages sustained based on extensive knowledge of construction techniques.
Assesses damage to dwellings and the overall habitability of homes and addresses each appropriate field using the ACE Field Software.
Provides support in the administration of Inspection Services contracts, such as assisting in the development of emergency response plans and assisting with quality control monitoring.
Assists in determining number of inspections needed at disaster field sites and provides guidance to other field inspectors.
Typical guidance provided is assisting other inspectors with disaster specific information or technical assistance with the ACE Field Software.
Assists the supervisor with analyzing and evaluating Inspection Services procedures in order to recommend improvements in inspection methods and techniques.
Procedures are typically evaluated through physical observation of field experiences.
Reviews, analyzes and verifies occupancy documentation provided by applicants such as mortgage payment books, deeds and various insurance documents.
Provides disaster assistance program information to applicants.
OPERATIONS SUPERVISOR 07/2014 to 01/2015 Company Name City , State
Manage unload department on resources to ensure maximum output, accuracy, and efficiency at all times.
Responsible to ensure that all employees adhere to safety policies and procedures at all times, operating in full compliance with department, station, corporate, and OSHA requirements.
Aid Full-time Supervisors on day to day maintenance coordination.
Establish and maintain an aggressive cross-training program within the department to promote development, enhance flexibility, and ensure backup coverage of vital functions and processes Function as an effective liaison and advocate on all levels to ensure that employee, department, and corporate needs are addressed in a timely and productive manner Manage Payroll, Reviews, and Corrective actions.
Specialty Service Agent 10/2013 to 07/2014 Company Name City , State
Coordinate with appropriate departments such as Product
Development, Hotel and Air Operations as well as external sources such as hotel
corporate or local reservations to inquire about requested room types
Verify
pricing and obtain confirmation to accommodate Travel Agent or direct client
requests.
Communicate with Revenue Management, Contracting and
Operations for Price Match verification as needed.
Receive and log incoming booking requests that are
beyond the availability accessible by the Reservations staff, Travel Agents and
direct clients.
Process Price Match requests in accordance with
established guidelines.
Owner/ Stylist 01/2009 to 10/2013 Company Name City , State
Shampooed, conditioned and
rinsed guests' hair using salon-exclusive products.
Advised customers on proper treatment of dry and damaged hair.
Cut, colored and styled clients' hair with precision and
expertise.
Updated customer information records to track services provided.
Counted and documented opening and closing cash amounts daily.
Hired and trained all members of staff.
Book keeping, Accounting. 
Admission Advisor /Call Center Team leader 06/2006 to 07/2008 Company Name City , State
Assist, guide, and motivate a cohort of online call center and face to face college students to realize personal, professional, and educational goals.
Determines student applicant's admissibility to the university online / college.
Responsible for national volume over, $200M in annual sales.
Maintain communication via telephone call Center, face to face correspondence, and/or electronic mail with prospective students through all stages of the recruitment and admissions process.
Successfully held a Team Leader position within the call center for 32 reps.
Meet and exceeded goal every cycle motivated and coached reps to making monthly and weekly goals.
Call Center Team Leader 08/2003 to 12/2006 Company Name City , State
Directed and coordinated activities of employees engaged in installation through call center team.
Hired, trained and supervised a team of 15 employees.
Monitored, coached and motivated team reps.
Customer Service Rep 03/2002 to 07/2003 Company Name City , State
Call Center Supervisor 01/2000 to 03/2002 Company Name City , State
Hollywood video - Store Manager 01/1998 to 01/2000
Education
B.S : BUSINESS MANAGEMENT Kaplan University BUSINESS MANAGEMENT BUSINESS MANAGEMENT
Skills
accounting, approach, agency, backup, BUSINESS MANAGEMENT, Call Center, coaching, Competitive, contracts, cost control, clientele, client, customer
satisfaction, Customer Satisfaction, Customer Service, Delivery, Documentation, Electronic mail, Financial, Food safety, Inspection, inspects, insurance, ISIS, leadership, Team Leader, managerial, market, materials, Excel, office, Microsoft Outlook, Microsoft
Outlook, Word, Works, network, Payroll, Policies, problem solving, problem solver, processes, Quality, quality control, Recruitment, Safety, Sales, Six sigma, Six
sigma, Staffing, strategic plans, Strategic Planning, supervisor, technical assistance, telephone, total quality management, translation
",ADVOCATE
padding-top:0px;,,,
29770086," CONSULTANT Executive Profile Marketing Executive offering outstanding presentation, communication and cross-cultural team management skills. High-energy, results-oriented leader with an entrepreneurial attitude. Desires a high-level position in a professional corporate environment. Skill Highlights Hubspot/SEO Marketo Google Analytics/PPC Wordpress Salesforce.com Project Management Basecamp JIRA MS Project Trello Core Accomplishments Project Management:   Introduced SCRUM to marketing team, resulting in a 15% increase in productivity. Created a metrics-based reporting for marketing and sales teams to track all conversions. Human Resources:   Spearheaded a new-hire program which increased retention. Operations Management:   Initiated geo-local landing page PPC strategy, which resulted in a 35% lift in conversion within a million dollar per month budget. Handled all SEO strategies related to creating successful advertising for new dealer program and growing affiliate channel 44%. Staff Development:   Launched well-received refresher program of professional development courses for all staff. Created a self assessment and rubric for measuring growth. Professional Experience Consultant Jan 2015 to Jan 2016 Company Name - City , State Created new revenue streams via LinkedIn and Meetups. Generated new business through inbound lead generation campaign. Captured local market share with small business clients through a partnership referral program. VP of Marketing Oct 2012 to Jan 2015 Company Name - City , State Spearheaded mega PPC campaign, resulting in a 53% increase in revenue year over year. Generated new business through SEO and PR campaigns. Created new revenue streams through cutting unnecessary expenditures of $89,000. Held accountable for a daily goals of 150 systems, which were often exceeded. Improved customer experience via Website relaunch with mobile and Ecommerce implementation. Forecasted, trend analysis, lifecycle/product marketing, promotions, product testing, affiliate and customer base marketing. Trained sales pods on new product rollouts and provide rebuttals based on product knowledge and competitor intelligence. Director of Marketing Jun 2011 to Sep 2012 Company Name - City , State Generated increased revenue of 45% by acquiring and upselling these clients: Codank Software, Checkpoint Technologies, Security Guard Exchange, Lowes, Mercedes Benz, Toyota, and Bank of America. Developed and directed strategy for launch of new viral campaign based entirely on a shoestring budget and yielded 1,500 participants. Instituted project management to allow clients to manage their campaigns effectively, increasing productivity by 15%. Coordinated corporate events for the Mayor Fox of Charlotte, CBI (non-profit) and other clients. Negotiated client contracts including: terms and conditions, pricing and services including customized, digital strategies to all clients. CEO/Client Success Officer Jul 2006 to May 2011 Company Name - City , State Liaised with all clients to ensure 100% satisfaction including first call resolution (98% FCR). Conducted sales and implemented marketing plans and local PR strategies increasing our impressions by 200%. Designed and implemented digital marketing projects on time and on budget. Ensured monthly rent was paid on time and pursued any delinquent payments in a timely manner. Director of Marketing Jun 2009 to Feb 2010 Company Name - City , State Executed hands-on Interactive-Digital, IT, Analytics, SEO, SEM, SMO, Vendor Relations, Analytics and leverage multi-million dollar budgets. Full redesign/rebrand and Ecomm implementation for Dental, Medical, Veterinary and Special Markets. Developed SEO friendly, Social Media enriched site for Henry Schein. Conducted usability, beta & multivariate testing for new site launch. Interactive Consumer Marketing Manager Nov 2008 to Jun 2009 Company Name - City , State Developed and directed strategy for launch of new Optimum Auto product that became #1 in the market place for the next 11 months after launch. Solely drove online traffic through PPC and SEO resulting in $4 million in Auto sales in only 3 months. Branded Optimum Homes campaign and launched with promotions, blog and multi-media to drive revenue by 60%. Executed hands-on SEO/SEM/PPC/SMO optimization of all large company sites, email campaigns and analytics for newsletters, Press Releases and Ad placement. Education Master's Degree of Arts , English, Business and Multicultural Education Stony Brook University - City , State GPA: GPA: 4.0 English, Business and Multicultural Education GPA: 4.0 Six Sigma Black Belt Certified , Project Management MSI Bachelor's Degree , English Hofstra University - City , State English Languages Fluent in French and Creole, Proficient in Spanish and Russian Interests Golf, volleyball, cooking, and boating. Publications Published: August 2009's Search Engine Strategies Magazine (SES) for article entitled, ""SMS vs. WAP"" *Published: Front Page of June 2009's Search Engine Strategies Magazine (SES) for article entitled, ""What is Web 3.0?"" 2 page article on page 28 *Published: Front Page of May 2009's Search Engine Strategies Magazine (SES) for my article entitled, ""Widget World,"" full page article on page 22 *Business Leader Magazine page 35-Mover and Shakers article bio Additional Information HONORS Deans List, Academic Scholarship, Published Poetry, Nominated by the International Society of Poets for Poet of the Year award for 1999, Invited to read poetry and receive an ""International Poet of Merit"" Award Medallion at the ninth annual International Society of Poets Convention and Symposium in Washington, DC. ACHIEVEMENTS Radio Guest on Business Leader radio; October 2013 Nominated for Charlotte's Leader's Under 40- Class 2, January 2012 WINNER of the Charlotte Triad ""Movers and Shakers Award of 2011,"" presented by Business Leader Magazine. Radio Asked to be a Guest Speaker at Steve Jobs, MACTECH Conference Nov, 2010. VOLUNTEER/CHARITY WORK Assistant Scout Master for Boy Scouts of America, Troop #565, American Heart Association and the Red Cross. Pay It Forward National campaign with MSU, University of Florida and University of Southern Alabama. Mentor to young entrepreneurs through MicroMentor.org- May 2015-current. Skills Adobe, Agile, SCRUM, analytical skills, social media, SEO, SEM, PR, pricing, product marketing, product testing, optimization, promotions, and writing proposals. ","
CONSULTANT
Executive Profile
Marketing Executive offering outstanding presentation, communication and cross-cultural team management skills. High-energy, results-oriented leader with an entrepreneurial attitude. Desires a high-level position in a professional corporate environment.
Skill Highlights
Hubspot/SEO
Marketo
Google Analytics/PPC
Wordpress
Salesforce.com
Project Management
Basecamp
JIRA
MS Project
Trello
Core Accomplishments
Project Management:  
Introduced SCRUM to marketing team, resulting in a 15% increase in productivity.
Created a metrics-based reporting for marketing and sales teams to track all conversions.
Human Resources:  
Spearheaded a new-hire program which increased retention.
Operations Management:  
Initiated geo-local landing page PPC strategy, which resulted in a 35% lift in conversion within a million dollar per month budget.
Handled all SEO strategies related to creating successful advertising for new dealer program and growing affiliate channel 44%.
Staff Development:  
Launched well-received refresher program of professional development courses for all staff.
Created a self assessment and rubric for measuring growth.
Professional Experience
Consultant Jan 2015 to Jan 2016 Company Name - City , State
Created new revenue streams via LinkedIn and Meetups. Generated new business through inbound lead generation campaign.
Captured local market share with small business clients through a partnership referral program.
VP of Marketing Oct 2012 to Jan 2015 Company Name - City , State
Spearheaded mega PPC campaign, resulting in a 53% increase in revenue year over year.
Generated new business through SEO and PR campaigns.
Created new revenue streams through cutting unnecessary expenditures of $89,000.
Held accountable for a daily goals of 150 systems, which were often exceeded.
Improved customer experience via Website relaunch with mobile and Ecommerce implementation.
Forecasted, trend analysis, lifecycle/product marketing, promotions, product testing, affiliate and customer base marketing.
Trained sales pods on new product rollouts and provide rebuttals based on product knowledge and competitor intelligence.
Director of Marketing Jun 2011 to Sep 2012 Company Name - City , State
Generated increased revenue of 45% by acquiring and upselling these clients: Codank Software, Checkpoint Technologies, Security Guard Exchange, Lowes, Mercedes Benz, Toyota, and Bank of America.
Developed and directed strategy for launch of new viral campaign based entirely on a shoestring budget and yielded 1,500 participants.
Instituted project management to allow clients to manage their campaigns effectively, increasing productivity by 15%.
Coordinated corporate events for the Mayor Fox of Charlotte, CBI (non-profit) and other clients.
Negotiated client contracts including: terms and conditions, pricing and services including customized, digital strategies to all clients.
CEO/Client Success Officer Jul 2006 to May 2011 Company Name - City , State
Liaised with all clients to ensure 100% satisfaction including first call resolution (98% FCR).
Conducted sales and implemented marketing plans and local PR strategies increasing our impressions by 200%.
Designed and implemented digital marketing projects on time and on budget.
Ensured monthly rent was paid on time and pursued any delinquent payments in a timely manner.
Director of Marketing Jun 2009 to Feb 2010 Company Name - City , State
Executed hands-on Interactive-Digital, IT, Analytics, SEO, SEM, SMO, Vendor Relations, Analytics and leverage multi-million dollar budgets.
Full redesign/rebrand and Ecomm implementation for Dental, Medical, Veterinary and Special Markets.
Developed SEO friendly, Social Media enriched site for Henry Schein.
Conducted usability, beta & multivariate testing for new site launch.
Interactive Consumer Marketing Manager Nov 2008 to Jun 2009 Company Name - City , State
Developed and directed strategy for launch of new Optimum Auto product that became #1 in the market place for the next 11 months after launch.
Solely drove online traffic through PPC and SEO resulting in $4 million in Auto sales in only 3 months.
Branded Optimum Homes campaign and launched with promotions, blog and multi-media to drive revenue by 60%.
Executed hands-on SEO/SEM/PPC/SMO optimization of all large company sites, email campaigns and analytics for newsletters, Press Releases and Ad placement.
Education
Master's Degree of Arts , English, Business and Multicultural Education Stony Brook University - City , State GPA: GPA: 4.0
English, Business and Multicultural Education GPA: 4.0
Six Sigma Black Belt Certified , Project Management MSI
Bachelor's Degree , English Hofstra University - City , State
English
Languages
Fluent in French and Creole, Proficient in Spanish and Russian
Interests
Golf, volleyball, cooking, and boating.
Publications
Published: August 2009's Search Engine Strategies Magazine (SES) for article entitled, ""SMS vs. WAP""
*Published: Front Page of June 2009's Search Engine Strategies Magazine (SES) for article entitled, ""What is Web 3.0?"" 2 page article on page 28
*Published: Front Page of May 2009's Search Engine Strategies Magazine (SES) for my article entitled, ""Widget World,"" full page article on page 22 *Business Leader Magazine page 35-Mover and Shakers article bio
Additional Information
HONORS Deans List, Academic Scholarship, Published Poetry, Nominated by the International Society of Poets for Poet of the Year award for 1999, Invited to read poetry and receive an ""International Poet of Merit"" Award Medallion at the ninth annual International Society of Poets Convention and Symposium in Washington, DC.
ACHIEVEMENTS Radio Guest on Business Leader radio; October 2013 Nominated for Charlotte's Leader's Under 40- Class 2, January 2012 WINNER of the Charlotte Triad ""Movers and Shakers Award of 2011,"" presented by Business Leader Magazine. Radio Asked to be a Guest Speaker at Steve Jobs, MACTECH Conference Nov, 2010.
VOLUNTEER/CHARITY WORK
Assistant Scout Master for Boy Scouts of America, Troop #565, American Heart Association and the Red Cross.
Pay It Forward National campaign with MSU, University of Florida and University of Southern Alabama.
Mentor to young entrepreneurs through MicroMentor.org- May 2015-current.
Skills
Adobe, Agile, SCRUM, analytical skills, social media, SEO, SEM, PR, pricing, product marketing, product testing, optimization, promotions, and writing proposals.
",CONSULTANT
14140903," GRADUATE RESEARCH ASSISTANT Profile Results-driven Animal Nutritionist with good research and teaching experience Areas of Expertise Dairy Nutrition Food Safety Feed supplementation strategies Professional Experience Graduate Research Assistant 07/2013 to Current Company Name City , State Ongoing Researches -Effect of prototype sequestering agents on performance and milk aflatoxin M1 concentrations of dairy cows fed aflatoxin B1-contaminated diets. -The effect of selected lactic acid bacteria on the microbial composition and on the survival of pathogens in the rumen in context with their probiotic effects on ruminants -An in-vitro study on the use of tropical plants and essential oils in mitigating methanogenesis in ruminant. Assistant Lecturer 08/2010 to 06/2013 Company Name City , State -Instructed a class of 156 students in animal feed and feeding course -Lectured and communicated effectively with students from diverse backgroups -Inspired students to translate their academic interests into the real world by taking positive actions Education Ph.D. : Ruminant Nutrition 2017 University of Florida City , State , USA Awards -Grinter Fellowship for outstanding new PhD students -Certificate of outstanding academic achievement, University of Florida International Center Master of Science : Monogastric Nutrition 2011 University of Agriculture City , State , Nigeria Awards -University of Agriculture Graduate Fellowship -Postgraduate Tuition Scholarship for First Class Students in the University -Dufil Prima Schloarship for postgraduate students in Nutrition Bachelor of Agriculture : Animal Nutrition 2009 University of Agriculture, Abeokuta City , State , Nigeria Award Academic achievement award for graduating with a First class...4.59 out of 5.00. Affiliations Nigerian Society of Animal Production American Society of Animal Science Publications Peer-reviewed Publications -C. M. Huisden, N. J. Szabo, I.M. Ogunade and A. T. Adesogan (2014). Mucuna pruriens detoxification: 1. Effects of ensiling duration and particle size. Animal Feed Science and Technology. (IN PRESS). -Ogunade I.M., Eruvbetine., D., Oyekunle, A.O, Fafiolu, A.O, Olorunsola, R.A., Oso, A.O., Sobayo, R.A., Falola, A.C., Osho, S.O. and O.M Sogunle (2012). Control of salmonella organisms in laying hens through the use of feed additives. Nigeria Poultry Science Journal 9: 166-171. -Olorunsola R.A, Eruvbetine D, Oyekunle M.A, Jegede A.V and Ogunade I.M (2012); Salmonella organism transmission in hatching broiler eggs, Journal of Biology, Agriculture and Healthcare, Vol 2, No 10. -I.B Allison, D.A Ekunseitan, A.A Ayoola, S.O Iposu, O.M.O Idowu, I.M Ogunade and S.O Osho (2013). Effect of beak amputation and sex on the pecking rate damage and performance parameters of turkey. Paskitan Journal of Biological Sciences 16(19): 1022-1027. -R.A. Sobayo., A. O. Oso, O.A. Adeyemi., O.G. Sodipe, A.O. Fafiolu, Odetola, O.M and I.M. Ogunade. 2013. Growth response and nutrient digestibility of broiler chicken fed graded levels of phytobiotics (Garcinia kola; Bitter kola). Journal of Applied Agricultural Research 5(1), 91-99. Official Publication of Agricultural Research Institute, Nigeria. -A. O. Oso, A. S. Haastrup, A. J. Ajibade, K.O. Olowonefa, A.O. Aluko, I.M. Ogunade, S.O. Osho, A.M. Bamgbose. (2013). Growth performance, apparent nutrient digestibility, caecal fermentation, ileal morphology and caecal microflora of growing rabbits fed diet containing probiotics and prebiotics. Livestock Science. 157: 184-190. -Oso, A. O, G.A. Williams, A.V. Jegede, R.A. Sobayo, A.O. Fafiolu, O.M.O. Idowu, M. O. Sogunle, O.S. Akinola, O.O. Adeleye, l A.R. Olorunsola, I.M. Ogunade, S.O. Osho, F.O. Obadire, A.M Bamgbose. 2014. Interactive effect of whole millet feeding and mannan oligossaccharides supplementation on growth performance, serum biochemistry and organ weights of helmeted guinea fowl (Numidia meleagris). Livestock Science 159: 46-52. -Osho, S.O., Oso, A.O., Akpan, I.E., Ayanniyi, T.A., Ogunade, I.M., Durosaro, S.O. and Idowu, O.M.O. (2013). Health status and blood parameters of weaner rabbits fed diets containing varying dietary fibre and digestible energy levels. Journal of Biology, Agriculture and Healthcare. 3(19): 79-86. Published by International Institute for Science, Technology and Education, UNITED STATES OF AMERICA. -Durosaro, S.O., Ojo, A., Fadare, A.O., Olowofeso, O., Ilori, B.M., Osho, S.O., Ogunade, I.M. and Ozoje, M.O. (2013). Effect of Coat Colour on Water Intake and Feed Utilization of Intensively Reared West African Dwarf Sheep in the Humid Tropics. Journal of Biology, Agriculture and Healthcare. 3(19): 31-37. Published by International Institute for Science, Technology and Education, UNITED STATES OF AMERICA. -Ekunseitan, D.A., Balogun, O.O., Eruvbetine, Daisy, Abiola, S.S., Sogunle, O.M., Ogunade, I.M., Egbeyale, L.T., Ayoola, A.A., Akinola, O.F., Allison, I.B. and Osho, S.O. (2012). Visual assessment, proximate composition and cost analysis of three differently processed discarded vegetable-bovine blood-rumen content mixtures as substitutes for conventional feedstuffs. Short Communication Nigerian Journal of Animal Production 39(2):211-217. Conference Papers -Ibukun M. Ogunade, Kathy G. Arriola, Rafael M. Martins, Bibiana Y. Coy, Chelsea L. Curry, Deborah K. Terkoski, Amber Rubright, Marcos G. Zenobi, Zhengxin Ma, Charles R. Staples, Adegbola T. Adesogan (2014). Effect of prototype sequestering agents on performance and milk aflatoxin M1 concentrations of dairy cows fed aflatoxin B1-contaminated diets. ADSA-ASAS-CSAS Joint Annual Meeting, Missouri, USA 07/2014 -O. Oso, O. Erinle, A.V. Jegede, A.O. Fafiolu, R.A. Sobayo, R. Olorunsola, A.M. Bamgbose, I.M. Ogunade, S.O. Osho, W.A. Olayemi, F.O. Oke. (2013). Effect of whole millet feeding and mannan oligosaccharides supplementation on organ weights of Cockerel Chicks. WPSA (UK Branch) Annual Meeting 16th-17th April 2013. The Jubilee Campus, Nottingham University. UNITED KINGDOM -Ogunade, I.M., Eruvbetine D, Fafiolu, A. O., Oyekunle, M.A, Oso, A.O, Sobayo, R.A, Osho S.O, Ekunseitan D.A. 2012. Effect of dietary mannan oligosaccharides on the prevalence of Salmonella organisms in the dropping of sampled laying hens within South-Western Nigeria. World's Poultry Science Association (UK Branch) Annual meeting 24-25th April, pg 35 Jubilee Campus, Nottingham University. British Poultry Abstracts 8 (1):44-45. UNITED KINGDOM Skills -Great Organizational skills -Good Numerical and analytical skills ","
GRADUATE RESEARCH ASSISTANT
Profile
Results-driven Animal Nutritionist with good research and teaching experience
Areas of Expertise
Dairy Nutrition
Food Safety
Feed supplementation strategies
Professional Experience
Graduate Research Assistant 07/2013 to Current Company Name City , State
Ongoing Researches
-Effect of prototype sequestering agents on performance and milk aflatoxin M1 concentrations of dairy cows fed aflatoxin B1-contaminated diets.
-The effect of selected lactic acid bacteria on the microbial composition and on the survival of pathogens in the rumen in context with their probiotic effects on ruminants
-An in-vitro study on the use of tropical plants and essential oils in mitigating methanogenesis in ruminant.
Assistant Lecturer 08/2010 to 06/2013 Company Name City , State
-Instructed a class of 156 students in animal feed and feeding course
-Lectured and communicated effectively with students from diverse backgroups
-Inspired students to translate their academic interests into the real world by taking positive actions
Education
Ph.D. : Ruminant Nutrition 2017 University of Florida City , State , USA
Awards
-Grinter Fellowship for outstanding new PhD students
-Certificate of outstanding academic achievement, University of Florida International Center
Master of Science : Monogastric Nutrition 2011 University of Agriculture City , State , Nigeria
Awards
-University of Agriculture Graduate Fellowship
-Postgraduate Tuition Scholarship for First Class Students in the University
-Dufil Prima Schloarship for postgraduate students in Nutrition
Bachelor of Agriculture : Animal Nutrition 2009 University of Agriculture, Abeokuta City , State , Nigeria
Award
Academic achievement award for graduating with a First class...4.59 out of 5.00.
Affiliations
Nigerian Society of Animal Production
American Society of Animal Science
Publications
Peer-reviewed Publications
-C. M. Huisden, N. J. Szabo, I.M. Ogunade and A. T. Adesogan (2014). Mucuna pruriens detoxification: 1. Effects of ensiling duration and particle size. Animal Feed Science and Technology. (IN PRESS).
-Ogunade I.M., Eruvbetine., D., Oyekunle, A.O, Fafiolu, A.O, Olorunsola, R.A., Oso, A.O., Sobayo, R.A., Falola, A.C., Osho, S.O. and O.M Sogunle (2012). Control of salmonella organisms in laying hens through the use of feed additives. Nigeria Poultry Science Journal 9: 166-171.
-Olorunsola R.A, Eruvbetine D, Oyekunle M.A, Jegede A.V and Ogunade I.M (2012); Salmonella organism transmission in hatching broiler eggs, Journal of Biology, Agriculture and Healthcare, Vol 2, No 10.
-I.B Allison, D.A Ekunseitan, A.A Ayoola, S.O Iposu, O.M.O Idowu, I.M Ogunade and S.O Osho (2013). Effect of beak amputation and sex on the pecking rate damage and performance parameters of turkey. Paskitan Journal of Biological Sciences 16(19): 1022-1027.
-R.A. Sobayo., A. O. Oso, O.A. Adeyemi., O.G. Sodipe, A.O. Fafiolu, Odetola, O.M and I.M. Ogunade. 2013. Growth response and nutrient digestibility of broiler chicken fed graded levels of phytobiotics (Garcinia kola; Bitter kola). Journal of Applied Agricultural Research 5(1), 91-99. Official Publication of Agricultural Research Institute, Nigeria.
-A. O. Oso, A. S. Haastrup, A. J. Ajibade, K.O. Olowonefa, A.O. Aluko, I.M. Ogunade, S.O. Osho, A.M. Bamgbose. (2013). Growth performance, apparent nutrient digestibility, caecal fermentation, ileal morphology and caecal microflora of growing rabbits fed diet containing probiotics and prebiotics. Livestock Science. 157: 184-190.
-Oso, A. O, G.A. Williams, A.V. Jegede, R.A. Sobayo, A.O. Fafiolu, O.M.O. Idowu, M. O. Sogunle, O.S. Akinola, O.O. Adeleye, l A.R. Olorunsola, I.M. Ogunade, S.O. Osho, F.O. Obadire, A.M Bamgbose. 2014. Interactive effect of whole millet feeding and mannan oligossaccharides supplementation on growth performance, serum biochemistry and organ weights of helmeted guinea fowl (Numidia meleagris). Livestock Science 159: 46-52.
-Osho, S.O., Oso, A.O., Akpan, I.E., Ayanniyi, T.A., Ogunade, I.M., Durosaro, S.O. and Idowu, O.M.O. (2013). Health status and blood parameters of weaner rabbits fed diets containing varying dietary fibre and digestible energy levels. Journal of Biology, Agriculture and Healthcare. 3(19): 79-86. Published by International Institute for Science, Technology and Education, UNITED STATES OF AMERICA.
-Durosaro, S.O., Ojo, A., Fadare, A.O., Olowofeso, O., Ilori, B.M., Osho, S.O., Ogunade, I.M. and Ozoje, M.O. (2013). Effect of Coat Colour on Water Intake and Feed Utilization of Intensively Reared West African Dwarf Sheep in the Humid Tropics. Journal of Biology, Agriculture and Healthcare. 3(19): 31-37. Published by International Institute for Science, Technology and Education, UNITED STATES OF AMERICA.
-Ekunseitan, D.A., Balogun, O.O., Eruvbetine, Daisy, Abiola, S.S., Sogunle, O.M., Ogunade, I.M., Egbeyale, L.T., Ayoola, A.A., Akinola, O.F., Allison, I.B. and Osho, S.O. (2012). Visual assessment, proximate composition and cost analysis of three differently processed discarded vegetable-bovine blood-rumen content mixtures as substitutes for conventional feedstuffs. Short Communication Nigerian Journal of Animal Production 39(2):211-217.
Conference Papers
-Ibukun M. Ogunade, Kathy G. Arriola, Rafael M. Martins, Bibiana Y. Coy, Chelsea L. Curry, Deborah K. Terkoski, Amber Rubright, Marcos G. Zenobi, Zhengxin Ma, Charles R. Staples, Adegbola T. Adesogan (2014). Effect of prototype sequestering agents on performance and milk aflatoxin M1 concentrations of dairy cows fed aflatoxin B1-contaminated diets. ADSA-ASAS-CSAS Joint Annual Meeting, Missouri, USA 07/2014
-O. Oso, O. Erinle, A.V. Jegede, A.O. Fafiolu, R.A. Sobayo, R. Olorunsola, A.M. Bamgbose, I.M. Ogunade, S.O. Osho, W.A. Olayemi, F.O. Oke. (2013). Effect of whole millet feeding and mannan oligosaccharides supplementation on organ weights of Cockerel Chicks. WPSA (UK Branch) Annual Meeting 16th-17th April 2013. The Jubilee Campus, Nottingham University. UNITED KINGDOM
-Ogunade, I.M., Eruvbetine D, Fafiolu, A. O., Oyekunle, M.A, Oso, A.O, Sobayo, R.A, Osho S.O, Ekunseitan D.A. 2012. Effect of dietary mannan oligosaccharides on the prevalence of Salmonella organisms in the dropping of sampled laying hens within South-Western Nigeria. World's Poultry Science Association (UK Branch) Annual meeting 24-25th April, pg 35 Jubilee Campus, Nottingham University. British Poultry Abstracts 8 (1):44-45. UNITED KINGDOM
Skills
-Great Organizational skills
-Good Numerical and analytical skills
",AGRICULTURE
91121135," ADMINISTRATIVE ASSISTANT DIRECTOR HUMAN RESOURCES MANAGER PRODUCTION MANAGER ENGINEERING MANAGER Summary Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals.  Highlights Microsoft Office Proficiency KRONOS Internet Software Microsoft Word/PowerPoint/Excel Office Management Microsoft Access Organizing Meetings/Materials Preparation LotusNotes & Microsoft Outlook Email Planning and Facilitating Large Events SAP Managing Confidential Records PeopleSoft Employee Benefits Counseling Registrar Arranging Domestic/International Travel Oral and Written Communication SAP Site Security Skilled Proofreader Training and Instruction Excel spreadsheets Meticulous attention to detail Results-oriented Self-directed Professional and mature Strong problem solver Resourceful Business writing Dedicated team player Strong interpersonal skills Understands grammar Meeting planning Report writing Report development Schedule management Self-starter Executive presentation development Accomplishments Experience Administrative Assistant Director, Human Resources Manager, Production Manager, Engineering Manager, Technical Services Manager, and Information Technology Manager January 2012 to January 2015 Company Name － City , State Provided administrative support to production departments, IT, and Human Resources. Using proprietary software interfaced with SAP, created purchase requisitions, work orders, and goods receipts. Established and maintained complete files and records. Composed and typed reports and correspondence. Established and maintained personnel files. Responded to inquiries from employees. Generated travel and expense reports. Generated and maintained confidential employee personnel files. Organized meetings and prepared training materials. SAP Site Security Administrator/SAP Training Records Coordinator January 2004 to January 2009 Company Name － City , State Supported all Human Resources functions. Generated reports from PeopleSoft and from site's Access personnel database. Compiled statistics for site Safety Report. Planned and managed Excellence Recognition Awards program and GSK Service Awards Program. Entered training data into Registrar and wrote user manual for the process. Using SAP, entered purchase requisitions and work orders. Generated and maintained training records in Access Training Database for 150+ end users. Generated and amended Production Access Request Forms for 150+ end users. Created and amended MERPS Radio Frequency User Request Forms for 75+ end users. Delivered system security and authorization failure training. Created and maintained SAP User Master Records for over 150 end users. Diagnosed and resolved SAP access problems related to authorization failures. Raised, resolved, and closed Remedy tickets. Made domestic and international travel arrangements. Generated travel and expense reports. Created and maintained local site organization chart. Processed invoices. Generated and maintained confidential employee personnel files. Organized meetings and prepared training materials. Expedited tuition reimbursements for employees. Served on Ergonomics Team for six years. Selected by Senior Management, due to demonstrated knowledge of SAP and the organization coupled with the ability to readily train end users, to serve as SAP Site Security Administrator/SAP Training Records Coordinator. Administrative Assistant January 1998 to January 2009 Company Name － City , State Computer Instructor January 1996 to January 2001 Company Name － City , State position where provided instruction on use of Microsoft Word and Excel software packages. Also taught course entitled “Introduction to Computers via Microsoft Windows.”. Administrative Assistant January 1996 to January 1997 Company Name － City , State Provided general secretarial and accounts payable services. Department Secretary/Office Manager Payroll Clerk Compensation Assistant January 1989 to January 1995 Company Name － City , State Within 1,750 employee organization, prepared letters, reports, and other documents from rough copy by transcription or from own composition. Entered and retrieved information from computer databases. Analyzed industry data to identify needs and opportunities for BRMC to provide products and services to area businesses. Established and maintained complete files and records. Maintained departmental calendars. Processed changes to employees' personnel records in computer data base. Provided training to Management Orientation Program participants. Calculated wage increases. Composed and typed reports and correspondence. Established and maintained personnel files. Responded to inquiries from employees. Secretary January 1988 to January 1989 Company Name － City , State Charged with general secretarial duties including answering phones, processing mail, and filing, receiving visitors and scheduling appointments. Entered and retrieved resume information from computer data bases. Managed itineraries for candidates, including scheduling interviews and presentations, and making lodging and travel arrangements. Prepared employment requisitions for all vacancies and announcements of open non-exempt positions. Made arrangements for on- and off-site training and development activities, including reserving meeting rooms and securing equipment. Assisted with preparation of company newsletter. Organization had 1,700 employees. Employee Benefits Assistant January 1979 to January 1988 Company Name － City , State Communicated plans to employees. Established and maintained enrollment records through payroll system, and prepared required plan reports. Administered Group's Service Recognition program, including organizing the Service Awards Banquet. Served as liaison with area hospitals for blood donor program. Education Diploma Virginia High School － City , State Skills accounts payable, administrative support, Benefits, Oral, Counseling, databases, data base, Database, Email, Senior Management, filing, Forms, Human Resources, instruction, Internet Software, KRONOS, letters, LotusNotes, Managing, Materials, Meetings, Access, Microsoft Access, Excel, mail, Microsoft Outlook, PowerPoint, Microsoft Windows, Microsoft Word, newsletter, Office Management, Organizing, payroll, PeopleSoft, personnel, presentations, Proofreader, Radio, receiving, Safety, SAP, scheduling, secretarial, statistics, answering phones, training materials, transcription, travel arrangements, Written Communication, composition ","
ADMINISTRATIVE ASSISTANT DIRECTOR HUMAN RESOURCES MANAGER PRODUCTION MANAGER ENGINEERING MANAGER
Summary
Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. 
Highlights
Microsoft Office Proficiency
KRONOS
Internet Software
Microsoft Word/PowerPoint/Excel
Office Management
Microsoft Access
Organizing Meetings/Materials Preparation
LotusNotes & Microsoft Outlook Email
Planning and Facilitating Large Events
SAP
Managing Confidential Records
PeopleSoft
Employee Benefits Counseling
Registrar
Arranging Domestic/International Travel
Oral and Written Communication
SAP Site Security
Skilled Proofreader
Training and Instruction
Excel spreadsheets
Meticulous attention to detail
Results-oriented
Self-directed
Professional and mature
Strong problem solver
Resourceful
Business writing
Dedicated team player
Strong interpersonal skills
Understands grammar
Meeting planning
Report writing
Report development
Schedule management
Self-starter
Executive presentation development
Accomplishments
Experience
Administrative Assistant Director, Human Resources Manager, Production Manager, Engineering Manager, Technical Services Manager, and Information Technology Manager January 2012 to January 2015 Company Name － City , State
Provided administrative support to production departments, IT, and Human Resources.
Using proprietary software interfaced with SAP, created purchase requisitions, work orders, and goods receipts.
Established and maintained complete files and records.
Composed and typed reports and correspondence.
Established and maintained personnel files.
Responded to inquiries from employees.
Generated travel and expense reports.
Generated and maintained confidential employee personnel files.
Organized meetings and prepared training materials.
SAP Site Security Administrator/SAP Training Records Coordinator January 2004 to January 2009 Company Name － City , State
Supported all Human Resources functions.
Generated reports from PeopleSoft and from site's Access personnel database.
Compiled statistics for site Safety Report.
Planned and managed Excellence Recognition Awards program and GSK Service Awards Program.
Entered training data into Registrar and wrote user manual for the process.
Using SAP, entered purchase requisitions and work orders.
Generated and maintained training records in Access Training Database for 150+ end users.
Generated and amended Production Access Request Forms for 150+ end users.
Created and amended MERPS Radio Frequency User Request Forms for 75+ end users.
Delivered system security and authorization failure training.
Created and maintained SAP User Master Records for over 150 end users.
Diagnosed and resolved SAP access problems related to authorization failures.
Raised, resolved, and closed Remedy tickets.
Made domestic and international travel arrangements.
Generated travel and expense reports.
Created and maintained local site organization chart.
Processed invoices.
Generated and maintained confidential employee personnel files.
Organized meetings and prepared training materials.
Expedited tuition reimbursements for employees.
Served on Ergonomics Team for six years.
Selected by Senior Management, due to demonstrated knowledge of SAP and the organization coupled with the ability to readily train end users, to serve as SAP Site Security Administrator/SAP Training Records Coordinator.
Administrative Assistant January 1998 to January 2009 Company Name － City , State
Computer Instructor January 1996 to January 2001 Company Name － City , State
position where provided instruction on use of Microsoft Word and Excel software packages.
Also taught course entitled “Introduction to Computers via Microsoft Windows.”.
Administrative Assistant January 1996 to January 1997 Company Name － City , State
Provided general secretarial and accounts payable services.
Department Secretary/Office Manager Payroll Clerk Compensation Assistant January 1989 to January 1995 Company Name － City , State
Within 1,750 employee organization, prepared letters, reports, and other documents from rough copy by transcription or from own composition.
Entered and retrieved information from computer databases.
Analyzed industry data to identify needs and opportunities for BRMC to provide products and services to area businesses.
Established and maintained complete files and records.
Maintained departmental calendars.
Processed changes to employees' personnel records in computer data base.
Provided training to Management Orientation Program participants.
Calculated wage increases.
Composed and typed reports and correspondence.
Established and maintained personnel files.
Responded to inquiries from employees.
Secretary January 1988 to January 1989 Company Name － City , State
Charged with general secretarial duties including answering phones, processing mail, and filing, receiving visitors and scheduling appointments.
Entered and retrieved resume information from computer data bases.
Managed itineraries for candidates, including scheduling interviews and presentations, and making lodging and travel arrangements.
Prepared employment requisitions for all vacancies and announcements of open non-exempt positions.
Made arrangements for on- and off-site training and development activities, including reserving meeting rooms and securing equipment.
Assisted with preparation of company newsletter.
Organization had 1,700 employees.
Employee Benefits Assistant January 1979 to January 1988 Company Name － City , State
Communicated plans to employees.
Established and maintained enrollment records through payroll system, and prepared required plan reports.
Administered Group's Service Recognition program, including organizing the Service Awards Banquet.
Served as liaison with area hospitals for blood donor program.
Education
Diploma Virginia High School － City , State
Skills
accounts payable, administrative support, Benefits, Oral, Counseling, databases, data base, Database, Email, Senior Management, filing, Forms, Human Resources, instruction, Internet Software, KRONOS, letters, LotusNotes, Managing, Materials, Meetings, Access, Microsoft Access, Excel, mail, Microsoft Outlook, PowerPoint, Microsoft Windows, Microsoft Word, newsletter, Office Management, Organizing, payroll, PeopleSoft, personnel, presentations, Proofreader, Radio, receiving, Safety, SAP, scheduling, secretarial, statistics, answering phones, training materials, transcription, travel arrangements, Written Communication, composition
",INFORMATION-TECHNOLOGY
"mso-bidi-font-family:Symbol""""> · Resolved Issues",,,
15293959," CERTIFIED MASTER PERSONAL TRAINER Professional Summary Seasoned health and fitness professional who provides personalized fitness and wellness programs to people of all ages and skill
levels. A nationally Certified Master Personal Trainer using holistic mind and body philosophies to assist clients in reaching and
maintaining fitness goals. Core Qualifications Microsoft Word, Excel, and Adobe
Strong organizational skills Photoshop
Effective in a team environment Experience Certified Master Personal Trainer 06/2013 to Current Company Name City , State Work with clients to improve their overall function, endurance, strength, flexibility, and balance. Monitor and teach proper execution and form of exercises. Maintain detailed personal training records and update progress after each session. Create personal training programs that address specific injuries or health problems to meet individual fitness needs. Conduct off-site seminars and workshops to generate new business. Fitness Director - Certified Personal Trainer 06/2008 to 06/2013 Company Name City , State Measured client's overall fitness by completing comprehensive evaluations and physician clearances. Scheduled and conducted fitness orientation appointments with new members. Managed the Personal Trainer schedule and conducted trainer evaluations. Responsible for new hire interviews and sales training. Reviewed weekly sales numbers and club statistics to identify areas for improvement. Organized off-site workshops and marketing events to generate new business. Successfully sold personal training packages. Provided personal training sessions and retained 80% of clients. Fitness Director - Certified Personal Trainer 01/2007 to 06/2008 Company Name City , State Managed and trained fitness staff in sales and exercise techniques. Scheduled and performed fitness evaluations with new members. Participated in regional conferences to improve sales and personal training skills. Successfully sold personal training packages and provided personal training sessions. Designed enjoyable and innovative customized training programs based upon fitness goals. Conducted on-site seminars and workshops to generate interest in new club activities. Managed the Personal Trainer schedule, making sure sessions were completed timely and professionally. Education Bachelor of Arts : Political Science 2006 California State University City , State Political Science Professional Affiliations Certified Master Personal Trainer (MPT): National Exercise and Sports Trainers Association (NESTA) Certified Specialist: Functional Training Biomechanics Core Conditioning Speed, Agility, and Quickness National Exercise and Sports Trainers Association (NESTA) Certified Strength and Conditioning Specialist (CSCS) - In progress National Strength and Conditioning Association (NSCA) CPR, AED, First Aid American Red Cross Interests Velocity Sports Performance - Mentored children 7-18 in soccer skills, teamwork, and fitness. Wellness Volunteer (Santarus, Inc.) - Conducted workshops to raise awareness about health and fitness. Athlete - Varsity wrestler, club hockey, and intercollegiate soccer player. VOLUNTEER EXPERIENCE Rancho Physical Therapy (60 hours) CORE Orthopaedic Medical Center (42 hours) La Paloma Healthcare Center (65 hours) COMMUNITY SERVICE Toys for Tots - Held weight-loss challenges to raise donations for children without toys on Christmas. I'm Going to College Tour - Gave local children from San Marcos, Ca a guided tour of CSU San Marcos. Skills Adobe, Photoshop, balance, conferences, client, clients, Instructing, marketing, Excel, Microsoft Word, Strong organizational skills, program development, progress, sales, sales training, seminars, statistics, Trainer, training programs, verbal communication, workshops, Excellent written Additional Information EXTRACURRICULAR ACTIVITIES Velocity Sports Performance - Mentored children 7-18 in soccer skills, teamwork, and fitness. Wellness Volunteer (Santarus, Inc.) - Conducted workshops to raise awareness about health and fitness. Athlete - Varsity wrestler, club hockey, and intercollegiate soccer player. VOLUNTEER EXPERIENCE Rancho Physical Therapy (60 hours) CORE Orthopaedic Medical Center (42 hours) La Paloma Healthcare Center (65 hours) COMMUNITY SERVICE Toys for Tots - Held weight-loss challenges to raise donations for children without toys on Christmas. I'm Going to College Tour - Gave local children from San Marcos, Ca a guided tour of CSU San Marcos. ","
CERTIFIED MASTER PERSONAL TRAINER
Professional Summary
Seasoned health and fitness professional who provides personalized fitness and wellness programs to people of all ages and skill
levels. A nationally Certified Master Personal Trainer using holistic mind and body philosophies to assist clients in reaching and
maintaining fitness goals.
Core Qualifications
Microsoft Word, Excel, and Adobe
Strong organizational skills Photoshop
Effective in a team environment
Experience
Certified Master Personal Trainer 06/2013 to Current Company Name City , State
Work with clients to improve their overall function, endurance, strength, flexibility, and balance.
Monitor and teach proper execution and form of exercises.
Maintain detailed personal training records and update progress after each session.
Create personal training programs that address specific injuries or health problems to meet individual fitness needs.
Conduct off-site seminars and workshops to generate new business.
Fitness Director - Certified Personal Trainer 06/2008 to 06/2013 Company Name City , State
Measured client's overall fitness by completing comprehensive evaluations and physician clearances.
Scheduled and conducted fitness orientation appointments with new members.
Managed the Personal Trainer schedule and conducted trainer evaluations.
Responsible for new hire interviews and sales training.
Reviewed weekly sales numbers and club statistics to identify areas for improvement.
Organized off-site workshops and marketing events to generate new business.
Successfully sold personal training packages.
Provided personal training sessions and retained 80% of clients.
Fitness Director - Certified Personal Trainer 01/2007 to 06/2008 Company Name City , State
Managed and trained fitness staff in sales and exercise techniques.
Scheduled and performed fitness evaluations with new members.
Participated in regional conferences to improve sales and personal training skills.
Successfully sold personal training packages and provided personal training sessions.
Designed enjoyable and innovative customized training programs based upon fitness goals.
Conducted on-site seminars and workshops to generate interest in new club activities.
Managed the Personal Trainer schedule, making sure sessions were completed timely and professionally.
Education
Bachelor of Arts : Political Science 2006 California State University City , State Political Science
Professional Affiliations
Certified Master Personal Trainer (MPT): National Exercise and Sports Trainers Association (NESTA) Certified Specialist: Functional Training Biomechanics Core Conditioning Speed, Agility, and Quickness National Exercise and Sports Trainers Association (NESTA) Certified Strength and Conditioning Specialist (CSCS) - In progress National Strength and Conditioning Association (NSCA) CPR, AED, First Aid American Red Cross
Interests
Velocity Sports Performance - Mentored children 7-18 in soccer skills, teamwork, and fitness. Wellness Volunteer (Santarus, Inc.) - Conducted workshops to raise awareness about health and fitness. Athlete - Varsity wrestler, club hockey, and intercollegiate soccer player. VOLUNTEER EXPERIENCE Rancho Physical Therapy (60 hours) CORE Orthopaedic Medical Center (42 hours) La Paloma Healthcare Center (65 hours) COMMUNITY SERVICE Toys for Tots - Held weight-loss challenges to raise donations for children without toys on Christmas. I'm Going to College Tour - Gave local children from San Marcos, Ca a guided tour of CSU San Marcos.
Skills
Adobe, Photoshop, balance, conferences, client, clients, Instructing, marketing, Excel, Microsoft Word, Strong organizational skills, program development, progress, sales, sales training, seminars, statistics, Trainer, training programs, verbal communication, workshops, Excellent written
Additional Information
EXTRACURRICULAR ACTIVITIES Velocity Sports Performance - Mentored children 7-18 in soccer skills, teamwork, and fitness. Wellness Volunteer (Santarus, Inc.) - Conducted workshops to raise awareness about health and fitness. Athlete - Varsity wrestler, club hockey, and intercollegiate soccer player. VOLUNTEER EXPERIENCE Rancho Physical Therapy (60 hours) CORE Orthopaedic Medical Center (42 hours) La Paloma Healthcare Center (65 hours) COMMUNITY SERVICE Toys for Tots - Held weight-loss challenges to raise donations for children without toys on Christmas. I'm Going to College Tour - Gave local children from San Marcos, Ca a guided tour of CSU San Marcos.
",FITNESS
26071861," CUSTOMER SUCCESS ADVOCATE Professional Profile Operate a register efficiently and effectively. Keep receiving area organized; maintain cleanliness of area. Assist all customers with any requests and be able to help customers with any questions about electronics.
*Ability to work with customers and employees from a variety of culturally diverse backgrounds.
*Ability to analyze problems/situations and make well-reasoned decisions.
*Communicate with customers clearly and efficiently in person and via telephone. Qualifications XP, Vista, Win7, Win8, Win10,) Strong Knowledge of Linux Operating system and multiple distributions (including: Ubuntu, Linux Mint, CentOS and Redhat) Proficient in the use of Macintosh Operating Systems Proficient in navigating and editing registry files Extensive knowledge using and supporting Microsoft Office Suite 2003, 2007, 2010, 2011 and 2013 (includes: Word, Excel, Powerpoint, Access, Lync, Livemeeting, FrontPage, OneNote, Publisher, Project and more) Extensive knowledge of instant messaging clients, such as: Microsoft Lync, Skype for Business, Yahoo, Facebook Messaging, Google Hangouts, etc. Proficient use of video-chat software, such as: Google Hangouts, Skype, ooVoo, etc. Extensive knowledge using and supporting e-mail clients such as Outlook, Gmail, Mac mail, etc. Extensive use of Google Apps Extensive use of virus protection and virus removal software Extensive knowledge in PC components and peripherals. Extensive knowledge in building, upgrading and troubleshooting PC's Proficient in mounting and configuring televisions, audio equipment and security systems. Introductory knowledge in multiple coding/ programming languages such as: Python, PHP, Javascript and HTML. Extensive knowledge in recovering failing operating systems and data within corrupted machines Strong knowledge in RAID storage configurations Proficient in using mobile devices for email, Lync and other tasks required Experience Customer Success Advocate November 2015 to Current Company Name Ability to support multiple customers via live chat simultaneously. Monitor chat and ticket queue. Escalation of tickets/chats to tier II support team when needed. Technology Support Specialist June 2013 to November 2013 Company Name － City , State Oversee classroom operations; assist with classroom projectors and computers. Install, maintain and upgrade computer hardware, peripherals and software in the Central/Southern NAU Extended Campuses region. Assist users via Lync, telephone, email, and in person to troubleshoot and find solutions to problems with computer hardware, software, equipment and other computer issues. Install, upgrade, maintain and configure anti-virus applications for Faculty, staff and students to maintain full virus protection. Be a constant support for classrooms / Faculty with computer, projector and network problems. Also be a continuous resource for all general technical questions. Modify existing television or computer equipment to adapt to special needs. Work directly with Faculty, students and staff to support distance education. Provide strong input on requirements for classroom and computer lab equipment. Assist with maintaining and creating new documentation for processes used across the state for computer labs, classrooms and user machines. Determine required hardware upgrades and make recommendations based on the user's needs. Coordinate with NAU ITS department for academic computing, network infrastructure support, Faculty and other support units for client applications and distance education. Identify and assist in investigating issues and circumstances and provide recommendations and alternatives to difficult situations/question problems involving staff. Maintain and create documentation for processes used at statewide campuses for computer labs and users. Proficient in using the program ""Ghost"" to install images on lab and user machines Monitor NAU's Task Management Environment and work with team to solve and close tickets as they are made. Assisted in the North Valley building move. Mounted/installed 25 projectors, set up offices for Faculty and Staff. Also connected all the lab workstations and classrooms. Proficient in the use of Active Directory, Diamond and PostGhost Database. Ability to work with people of culturally diverse backgrounds. Ability to effectively prioritize, use good judgment, and to make effective use of time. Demonstrated initiative and productivity while working independently. Familiarity with TCP/IP networking, routing, network services. Install Technician January 2012 to June 2012 State Installation of television, audio and security equipment. Working with audio, video and network wiring/cabling. Responsibly for mounting televisions, speakers/ sound bars, as well as TV/audio receivers. Required to set up wired/ wireless networking equipment and properly run cables throughout office/home. Hardline merchandiser / Electronics Associate June 2013 to November 2013 Company Name － City , State Education High School Diploma : 2014 Sandra Day O'Connor High School － City , State Bachelor of Science : Computer Information Technology , 2017 Northern Arizona University － City , State Computer Information Technology Skills academic, Active Directory, anti-virus, audio, cables, cabling, hardware upgrades, computer hardware, client, clients, Database, documentation, editing, e-mail, email, FrontPage, Ghost, HTML, PHP, Javascript, Linux, Mac, Macintosh, Messaging, Access, Excel, mail, Microsoft Office Suite, office, Windows Operating Systems, Outlook, Powerpoint, Publisher, Win, Win7, Win8, Word, network wiring, network, networking, Operating Systems, Operating system, PC's, PC components, peripherals, processes, coding, programming, Python, RAID, Redhat, routing, sound, TCP/IP networking, telephone, TV, television, troubleshoot, troubleshooting, upgrading, upgrade, video, Vista ","
CUSTOMER SUCCESS ADVOCATE
Professional Profile
Operate a register efficiently and effectively. Keep receiving area organized; maintain cleanliness of area. Assist all customers with any requests and be able to help customers with any questions about electronics.
*Ability to work with customers and employees from a variety of culturally diverse backgrounds.
*Ability to analyze problems/situations and make well-reasoned decisions.
*Communicate with customers clearly and efficiently in person and via telephone.
Qualifications
XP, Vista, Win7, Win8, Win10,)
Strong Knowledge of Linux Operating system and multiple distributions (including: Ubuntu, Linux Mint, CentOS and Redhat)
Proficient in the use of Macintosh Operating Systems
Proficient in navigating and editing registry files
Extensive knowledge using and supporting Microsoft Office Suite 2003, 2007, 2010, 2011 and 2013 (includes: Word, Excel, Powerpoint, Access, Lync, Livemeeting, FrontPage, OneNote, Publisher, Project and more)
Extensive knowledge of instant messaging clients, such as: Microsoft Lync, Skype for Business, Yahoo, Facebook Messaging, Google Hangouts, etc.
Proficient use of video-chat software, such as: Google Hangouts, Skype, ooVoo, etc.
Extensive knowledge using and supporting e-mail clients such as Outlook, Gmail, Mac mail, etc.
Extensive use of Google Apps
Extensive use of virus protection and virus removal software
Extensive knowledge in PC components and peripherals.
Extensive knowledge in building, upgrading and troubleshooting PC's
Proficient in mounting and configuring televisions, audio equipment and security systems.
Introductory knowledge in multiple coding/ programming languages such as: Python, PHP, Javascript and HTML.
Extensive knowledge in recovering failing operating systems and data within corrupted machines
Strong knowledge in RAID storage configurations
Proficient in using mobile devices for email, Lync and other tasks required
Experience
Customer Success Advocate November 2015 to Current Company Name
Ability to support multiple customers via live chat simultaneously.
Monitor chat and ticket queue.
Escalation of tickets/chats to tier II support team when needed.
Technology Support Specialist June 2013 to November 2013 Company Name － City , State
Oversee classroom operations; assist with classroom projectors and computers.
Install, maintain and upgrade computer hardware, peripherals and software in the Central/Southern NAU Extended Campuses region.
Assist users via Lync, telephone, email, and in person to troubleshoot and find solutions to problems with computer hardware, software, equipment and other computer issues.
Install, upgrade, maintain and configure anti-virus applications for Faculty, staff and students to maintain full virus protection.
Be a constant support for classrooms / Faculty with computer, projector and network problems.
Also be a continuous resource for all general technical questions.
Modify existing television or computer equipment to adapt to special needs.
Work directly with Faculty, students and staff to support distance education.
Provide strong input on requirements for classroom and computer lab equipment.
Assist with maintaining and creating new documentation for processes used across the state for computer labs, classrooms and user machines.
Determine required hardware upgrades and make recommendations based on the user's needs.
Coordinate with NAU ITS department for academic computing, network infrastructure support, Faculty and other support units for client applications and distance education.
Identify and assist in investigating issues and circumstances and provide recommendations and alternatives to difficult situations/question problems involving staff.
Maintain and create documentation for processes used at statewide campuses for computer labs and users.
Proficient in using the program ""Ghost"" to install images on lab and user machines Monitor NAU's Task Management Environment and work with team to solve and close tickets as they are made.
Assisted in the North Valley building move.
Mounted/installed 25 projectors, set up offices for Faculty and Staff.
Also connected all the lab workstations and classrooms.
Proficient in the use of Active Directory, Diamond and PostGhost Database.
Ability to work with people of culturally diverse backgrounds.
Ability to effectively prioritize, use good judgment, and to make effective use of time.
Demonstrated initiative and productivity while working independently.
Familiarity with TCP/IP networking, routing, network services.
Install Technician January 2012 to June 2012 State
Installation of television, audio and security equipment.
Working with audio, video and network wiring/cabling.
Responsibly for mounting televisions, speakers/ sound bars, as well as TV/audio receivers.
Required to set up wired/ wireless networking equipment and properly run cables throughout office/home.
Hardline merchandiser / Electronics Associate June 2013 to November 2013 Company Name － City , State
Education
High School Diploma : 2014 Sandra Day O'Connor High School － City , State
Bachelor of Science : Computer Information Technology , 2017 Northern Arizona University － City , State Computer Information Technology
",ADVOCATE
29208172," BUSINESS DEVELOPMENT ANALYST Executive Profile Business Analyst and Project Manager with specialization in IT Systems well versed in data mapping and user acceptance testing, as well as solving complex problems in high-pressure environments. Excels at cultivating, managing and leveraging client relationships. Skill Highlights Business systems analysis Project management Business process improvement Forecasting and planning Requirements gathering Scope and project definition Technology architecture analysis Integrated Reporting Information System (IRIS) Portfolio management Budgeting Cost-benefit analysis Functional requirements Requirement tracing User acceptance testing Fixed income modeling Wealth management Valuation specialist SAP Business requirements matrixes Talented public speaker Superb communication skills Advanced problem solving abilities Critical thinking Core Accomplishments Project Management Training Certification. Information System, Business Analyst, IT infrastructure, System Analysis and Development, Enterprise Model, Technology and Issues Training. Implemented strategic change management concept, business intelligence, and the executed of Epic, Diebold, Oracle, Infor system projects for large organizations. Demonstrated experience in system fault diagnosis, developing solutions and managing resolution. Professor of Criminal Justice, Law, and Paralegal. Exceptional communication skills feeding an ability to understand and interpret the operational needs of businesses at all levels. Keen attention to detail in the identification of potential glitches and threats to performance and security for new applications. Boosted customer service ratings by 33% by developing new processes and improving work flow. Professional Experience Business Development Analyst January 2006 to June 2016 Company Name － City , State Executive director of the expansion of current prospects database within specified business sectors to develop and improve a current or new infrastructure system. Developed organizational change management strategies. Documented process flows and developed requirements for functional improvements and enhancements.. Conducted activity-based analysis of business processes and made recommendations based on the findings. Analyze ""Big Data"" and social media data. Develop a sales contact plan direct marketing, and attending industry events to build relationships with key prospects. Respond to incoming Requests for Information (RFIs), Requests for Proposals (RFPs), Customer Relationship Management (CRM), Supply Chain Management, (CSM) in a professional and creative manner. Understand a prospect's business needs and work with the expert teams to develop a tailored innovative system process. Designed cost-efficient staffing solutions for companies using Epic, Infor and Oracle resource management software. Lead colleagues in trade-doubler to identify common new business prospects and cross-sell integrated search and affiliate proposition. Represent trade-doubler at industry events, including round tables, speaking forums and new business events. Generate effective leads & exceed sales targets for the business. Work closely with marketing to identify appropriate go to market messaging for specific business sectors knowledge sharing, learning & development. Business Enterprise Risk Manager January 1998 to January 2005 Company Name － City , State Supervise underwriting and business-to-business enterprise risk management by ensuring that policies contribute to protecting the organization from potential risks. Director of 265 satellite offices within the state of Ohio and Kentucky and 8 auditors. Managed information associated to the organization's operations from internal sources, including finance, accounting, business development, marketing, sales, operations, and information technology, in order to contribute to the development of the organization's strategic plan. Worked and provided the local, state and federal crime authorities with evidence based information for client embezzlement and whit collar crime cases. Forecast the prediction of a cost-benefit analysis during the life cycle of the business and the impact to net worth/earnings for short-term, mid-term and long-term scopes. Business Client Relationship Manager January 1996 to January 1998 Company Name － City , State Developed business solutions and leadership for clients that productively develop and implement new improved business systems and processes both internally and externally. Formed a management plan for new client accounts and sales force. Achieved assigned sales and service objectives by contributing marketing, sales information and recommendations to strategic plans and reviews. Executed action plans; implementation of production, productivity, quality, and customer-service standards that will resolve problems. Initiated leadership, management, completion of projects. Delivered the appropriate application and disposition of business consulting. Managed client and prospect account selling, account management, and senior decision maker (C-level) relationship building as assigned within the market territory, including work to enhance and generate additional revenue with current client accounts and prospects. Committee member of internship recruitment, development and retention as assigned by Division Vice President to ensure senior level relationship building and a partnership to generate more revenue through client prospects, account development and lead generation. Project Manager January 1990 to January 1996 Company Name － City , State Formulated client service, operations, editorial and implementation teams to demonstrate trade-doubler expertise at new business sales pitch. Contribute to the learning environment by identifying areas where there is potential for learning and building knowledge with others. Adopted the performance management scheme by setting objectives, participating in performance reviews and building a personal development plan key relationships with other business development managers and business development executives. Managed marketing executive proposal writing, group marketing, client development and network team. Education Master of Science : Information Systems-Graduate Business Analytic Certificate , 2017 UNIVERSITY OF PHOENIX － City , State Master of Science : Criminal Justice , 2003 TIFFIN UNIVERSITY － City , State Specialization: Criminal Justice Administration Bachelor of Science : Public Administration , 1997 MYERS UNIVERSITY － City , State Skills Business Analysis, Account management, Accounting, Big Data, Business Administration, Business Consulting, Business Development, Business Solutions, Business Systems, Customer Relationship Management, Client Relations Development, Database, Direct Marketing,Finance, Information Technology, Law, Leadership, Director, Marketing, Market Evaluation, Messaging, Enterprise, Network, Organizational, Performance Reviews, performance management, policies, processes, Proposals, proposal Writing, Speaking, Professor, Quality, Recruitment, Relationship Building, Risk Management, Selling, Sales, Scheme, Strategic Plans, Supply Chain Management, Tables, Underwriting. ","
BUSINESS DEVELOPMENT ANALYST
Executive Profile
Business Analyst and Project Manager with specialization in IT Systems well versed in data mapping and user acceptance testing, as well as solving complex problems in high-pressure environments. Excels at cultivating, managing and leveraging client relationships.
Skill Highlights
Business systems analysis
Project management
Business process improvement
Forecasting and planning
Requirements gathering
Scope and project definition
Technology architecture analysis
Integrated Reporting Information System (IRIS)
Portfolio management
Budgeting
Cost-benefit analysis
Functional requirements
Requirement tracing
User acceptance testing
Fixed income modeling
Wealth management
Valuation specialist
SAP
Business requirements matrixes
Talented public speaker
Superb communication skills
Advanced problem solving abilities
Critical thinking
Core Accomplishments
Project Management Training Certification.
Information System, Business Analyst, IT infrastructure, System Analysis and Development, Enterprise Model, Technology and Issues Training.
Implemented strategic change management concept, business intelligence, and the executed of Epic, Diebold, Oracle, Infor system projects for large organizations.
Demonstrated experience in system fault diagnosis, developing solutions and managing resolution.
Professor of Criminal Justice, Law, and Paralegal.
Exceptional communication skills feeding an ability to understand and interpret the operational needs of businesses at all levels.
Keen attention to detail in the identification of potential glitches and threats to performance and security for new applications.
Boosted customer service ratings by 33% by developing new processes and improving work flow.
Professional Experience
Business Development Analyst January 2006 to June 2016 Company Name － City , State
Executive director of the expansion of current prospects database within specified business sectors to develop and improve a current or new infrastructure system.
Developed organizational change management strategies.
Documented process flows and developed requirements for functional improvements and enhancements..
Conducted activity-based analysis of business processes and made recommendations based on the findings.
Analyze ""Big Data"" and social media data.
Develop a sales contact plan direct marketing, and attending industry events to build relationships with key prospects.
Respond to incoming Requests for Information (RFIs), Requests for Proposals (RFPs), Customer Relationship Management (CRM), Supply Chain Management, (CSM) in a professional and creative manner.
Understand a prospect's business needs and work with the expert teams to develop a tailored innovative system process.
Designed cost-efficient staffing solutions for companies using Epic, Infor and Oracle resource management software.
Lead colleagues in trade-doubler to identify common new business prospects and cross-sell integrated search and affiliate proposition.
Represent trade-doubler at industry events, including round tables, speaking forums and new business events.
Generate effective leads & exceed sales targets for the business.
Work closely with marketing to identify appropriate go to market messaging for specific business sectors knowledge sharing, learning & development.
Business Enterprise Risk Manager January 1998 to January 2005 Company Name － City , State
Supervise underwriting and business-to-business enterprise risk management by ensuring that policies contribute to protecting the organization from potential risks.
Director of 265 satellite offices within the state of Ohio and Kentucky and 8 auditors.
Managed information associated to the organization's operations from internal sources, including finance, accounting, business development, marketing, sales, operations, and information technology, in order to contribute to the development of the organization's strategic plan.
Worked and provided the local, state and federal crime authorities with evidence based information for client embezzlement and whit collar crime cases.
Forecast the prediction of a cost-benefit analysis during the life cycle of the business and the impact to net worth/earnings for short-term, mid-term and long-term scopes.
Business Client Relationship Manager January 1996 to January 1998 Company Name － City , State
Developed business solutions and leadership for clients that productively develop and implement new improved business systems and processes both internally and externally.
Formed a management plan for new client accounts and sales force.
Achieved assigned sales and service objectives by contributing marketing, sales information and recommendations to strategic plans and reviews.
Executed action plans; implementation of production, productivity, quality, and customer-service standards that will resolve problems.
Initiated leadership, management, completion of projects.
Delivered the appropriate application and disposition of business consulting.
Managed client and prospect account selling, account management, and senior decision maker (C-level) relationship building as assigned within the market territory, including work to enhance and generate additional revenue with current client accounts and prospects.
Committee member of internship recruitment, development and retention as assigned by Division Vice President to ensure senior level relationship building and a partnership to generate more revenue through client prospects, account development and lead generation.
Project Manager January 1990 to January 1996 Company Name － City , State
Formulated client service, operations, editorial and implementation teams to demonstrate trade-doubler expertise at new business sales pitch.
Contribute to the learning environment by identifying areas where there is potential for learning and building knowledge with others.
Adopted the performance management scheme by setting objectives, participating in performance reviews and building a personal development plan key relationships with other business development managers and business development executives.
Managed marketing executive proposal writing, group marketing, client development and network team.
Education
Master of Science : Information Systems-Graduate Business Analytic Certificate , 2017 UNIVERSITY OF PHOENIX － City , State
Master of Science : Criminal Justice , 2003 TIFFIN UNIVERSITY － City , State
Specialization: Criminal Justice Administration
Bachelor of Science : Public Administration , 1997 MYERS UNIVERSITY － City , State
Skills
Business Analysis, Account management, Accounting, Big Data, Business Administration, Business Consulting, Business Development, Business Solutions, Business Systems, Customer Relationship Management, Client Relations Development, Database, Direct Marketing,Finance, Information Technology, Law, Leadership, Director, Marketing, Market Evaluation, Messaging, Enterprise, Network, Organizational, Performance Reviews, performance management, policies, processes, Proposals, proposal Writing, Speaking, Professor, Quality, Recruitment, Relationship Building, Risk Management, Selling, Sales, Scheme, Strategic Plans, Supply Chain Management, Tables, Underwriting.
",BUSINESS-DEVELOPMENT
25258040," SENIOR CONSULTANT Experience Senior Consultant , 09/2015 to Current Company Name – City , State Manage the relationship between CVS Health Med D enrollment operations and EGS (Expert Global Solutions), a. vendor contracted to process member centric requests and operational processes with 230+ employees. Engage. with site directors, operations managers, HR, trainers, workforce consultants, and supervisors to strategically. resolve workflow and deliverable issues. Ensure continued service delivery and quality satisfaction from EGS and a successful working relationship between CVS and EGS. Travel to two main sites bi-monthly during Med D's annual enrollment period to ensure successful training execution. Set service expectations for each line of business. Successfully brought up a vendor site with 100+ employees with a 2-month period, including access to all systems, training and escalations. Raised quality from 70% to an average of 98% by holding the CVS business process owner accountable for providing job aids, updating old work instructions and hosting level 3 meetings between with the CVS BPO, vendor trainers, supervisors and leads to review errors. Consultant/Systems Consultant , 05/2012 to 09/2015 Company Name – City , State Produced MedForce Navigation, workflow work instructions, and management reporting capacities via. Microsoft presentation. Hosted live meeting trainings (Level 3) with various user groups. Partnered closely with. CVS Caremark trainers and new hires with system manuals, by building and maintaining MedForce bins,. workflow, and scheduled jobs. Produced cabinets, bins and workflow methods for claims corrected errors with documents routed incorrectly within MedForce. Developed training materials for one of the major systems used at CVS Health enrollment operations department. Trained 300+ employees on the system in-person and via level 3, while creating forms and workflow components within the same system. Installed and maintained the system on all new and existing employee workstations. Assisted in resolving all escalated requests coming into the MedForce administrative team's mailbox. Created and helped maintain outgoing member services daily reports. Assisted in all escalated issues within the Member services scanning team. Built MedForce forms for claims with workflow bins, while documenting codes. Conducted data reconciliation of reports and workflow discrepancies. Developed training agendas and materials specific to various departments. Consulted with internal business partners on best-in-class strategies for workflow development and metrics reporting. Assisted with the enrollment recon project, while managing the credit card recon and removal MedForce project. Managed the submission of change control tickets and UAT testing for MedForce enhancements. Developed document imaging templates for successful OCR scanning. Coordinator II /Administrative Assistant , 03/2010 to 01/2012 Company Name – City , State Provided assistance to managers and supervisors with any administrative requests. Organized all imaging system. processors views. Monitored out-of-compliance tasks. Maintained outgoing member services daily reports for. leadership. Built MedForce Forms for member services with workflow bins and document codes. Created new hire profiles and views in MedForce quality control of scanning inputs. Trained all new hires and assumed responsibility for daily Recon spreadsheet processing imports. Devised daily new member roster loads and manually installed MedForce icons into member services and new hire desktops. Managed the daily reinstatement processing of imports, the BEQ TRR code processing imports, and the ICE TRR code processing imports. Maintained 10-day letter and QC reports for corrective action. Coordinator I /Administrative Assistant , 01/2009 to 01/2010 Company Name – City , State MedForce Technology Supported the Medicare D Operations incoming member correspondence. Identified the type of request. and scanning mail into imaging system for various providers and there corresponding workflow, task type and. bin. Processed daily faxes from various email inboxes, identified type of request and imported imaging in. MedForce. Created and fulfilled supply requests, while maintaining and scheduling conference rooms. Coordinated benefits survey processes in accordance with Medicare guidance. Coordinated and tracked all dis-enrollments, late enrollment penalties, and reinstatement letters in accordance with Medicare guidance. Delivered audit support for MedicarePart D. Updated and report to leadership mail counts daily. Assigned daily tasks into imaging system to coordinators within MedForce. Executed daily pre-forecast tasks for undeliverable mail and outbound enrollment verification calls in accordance with Medicare guidance. Maintained email box for coordination of benefits. Education High School Diploma Phoenix College Summary Positive and results-focused Consultant with 14+ years' experience in customer service, administrative, and
leadership skills. Adept at building and contributing to an enterprise dedicated in enriching customer
satisfaction. Methodical staff support coach, focusing on the development of peers and employees to ensure
continued success both as a company and leader. Highlights MedForce technologies Written and communication skills Kronos Project management PeopleSafe Multi-tasking AS400 Customer service 3270 (MEDS) Staff training and development Medicare systems: MARx and Ecrs Process improvement MS Office suite Vendor relations Skills administrative, AS400, benefits, bi, business process, credit, Customer service, CVS, delivery, desktops, email, Staff training, faxes, Forms, HR, imaging, Kronos, leadership, letters, managing, management reporting, materials, meetings, access, mail, MS Office suite, 98, Multi-tasking, Navigation, OCR, processes, Process improvement, processors, Project management, quality, quality control, reporting, scanning, scheduling, spreadsheet, training materials, type, Vendor relations, workflow, Written and communication skills ","
SENIOR CONSULTANT
Experience
Senior Consultant , 09/2015 to Current Company Name – City , State
Manage the relationship between CVS Health Med D enrollment operations and EGS (Expert Global Solutions), a.
vendor contracted to process member centric requests and operational processes with 230+ employees.
Engage.
with site directors, operations managers, HR, trainers, workforce consultants, and supervisors to strategically.
resolve workflow and deliverable issues.
Ensure continued service delivery and quality satisfaction from EGS and a successful working relationship between CVS and EGS.
Travel to two main sites bi-monthly during Med D's annual enrollment period to ensure successful training execution.
Set service expectations for each line of business.
Successfully brought up a vendor site with 100+ employees with a 2-month period, including access to all systems, training and escalations.
Raised quality from 70% to an average of 98% by holding the CVS business process owner accountable for providing job aids, updating old work instructions and hosting level 3 meetings between with the CVS BPO, vendor trainers, supervisors and leads to review errors.
Consultant/Systems Consultant , 05/2012 to 09/2015 Company Name – City , State
Produced MedForce Navigation, workflow work instructions, and management reporting capacities via.
Microsoft presentation.
Hosted live meeting trainings (Level 3) with various user groups.
Partnered closely with.
CVS Caremark trainers and new hires with system manuals, by building and maintaining MedForce bins,.
workflow, and scheduled jobs.
Produced cabinets, bins and workflow methods for claims corrected errors with documents routed incorrectly within MedForce.
Developed training materials for one of the major systems used at CVS Health enrollment operations department.
Trained 300+ employees on the system in-person and via level 3, while creating forms and workflow components within the same system.
Installed and maintained the system on all new and existing employee workstations.
Assisted in resolving all escalated requests coming into the MedForce administrative team's mailbox.
Created and helped maintain outgoing member services daily reports.
Assisted in all escalated issues within the Member services scanning team.
Built MedForce forms for claims with workflow bins, while documenting codes.
Conducted data reconciliation of reports and workflow discrepancies.
Developed training agendas and materials specific to various departments.
Consulted with internal business partners on best-in-class strategies for workflow development and metrics reporting.
Assisted with the enrollment recon project, while managing the credit card recon and removal MedForce project.
Managed the submission of change control tickets and UAT testing for MedForce enhancements.
Developed document imaging templates for successful OCR scanning.
Coordinator II /Administrative Assistant , 03/2010 to 01/2012 Company Name – City , State
Provided assistance to managers and supervisors with any administrative requests.
Organized all imaging system.
processors views.
Monitored out-of-compliance tasks.
Maintained outgoing member services daily reports for.
leadership.
Built MedForce Forms for member services with workflow bins and document codes.
Created new hire profiles and views in MedForce quality control of scanning inputs.
Trained all new hires and assumed responsibility for daily Recon spreadsheet processing imports.
Devised daily new member roster loads and manually installed MedForce icons into member services and new hire desktops.
Managed the daily reinstatement processing of imports, the BEQ TRR code processing imports, and the ICE TRR code processing imports.
Maintained 10-day letter and QC reports for corrective action.
Coordinator I /Administrative Assistant , 01/2009 to 01/2010 Company Name – City , State
MedForce Technology Supported the Medicare D Operations incoming member correspondence.
Identified the type of request.
and scanning mail into imaging system for various providers and there corresponding workflow, task type and.
bin.
Processed daily faxes from various email inboxes, identified type of request and imported imaging in.
MedForce.
Created and fulfilled supply requests, while maintaining and scheduling conference rooms.
Coordinated benefits survey processes in accordance with Medicare guidance.
Coordinated and tracked all dis-enrollments, late enrollment penalties, and reinstatement letters in accordance with Medicare guidance.
Delivered audit support for MedicarePart D.
Updated and report to leadership mail counts daily.
Assigned daily tasks into imaging system to coordinators within MedForce.
Executed daily pre-forecast tasks for undeliverable mail and outbound enrollment verification calls in accordance with Medicare guidance.
Maintained email box for coordination of benefits.
Education
High School Diploma Phoenix College
Summary
Positive and results-focused Consultant with 14+ years' experience in customer service, administrative, and
leadership skills. Adept at building and contributing to an enterprise dedicated in enriching customer
satisfaction. Methodical staff support coach, focusing on the development of peers and employees to ensure
continued success both as a company and leader.
Highlights
MedForce technologies Written and communication skills Kronos Project management PeopleSafe Multi-tasking AS400 Customer service 3270 (MEDS) Staff training and development Medicare systems: MARx and Ecrs Process improvement MS Office suite Vendor relations
Skills
administrative, AS400, benefits, bi, business process, credit, Customer service, CVS, delivery, desktops, email, Staff training, faxes, Forms, HR, imaging, Kronos, leadership, letters, managing, management reporting, materials, meetings, access, mail, MS Office suite, 98, Multi-tasking, Navigation, OCR, processes, Process improvement, processors, Project management, quality, quality control, reporting, scanning, scheduling, spreadsheet, training materials, type, Vendor relations, workflow, Written and communication skills
",CONSULTANT
20626794," PRESCHOOL TEACHER Summary Short term, to utilize skills as in the costumer service industry to prepare for my career in the future. Long term, to become an RN in pediatrics and prenatal care.  C ostumer service rep  committed to addressing customer concerns with speed, accuracy and professionalism. I  am currently a Preschool teacher at  parkway children school | may 2015 to current Teaching between ages 0-4 15 months experience student practioner-clinical externship | college america phoenix | may 2013 160 hours clinical Provided a helping hand at a clinic facility Accomplishments Managed call flow with up to  3 calls in 5 minutes. ​ Worked with special needs children, including those with learning disabilities, mental challenges and physical impairments. ​ Solved severe child behavioral issues in positive and constructive ways. Experience May 2015 to Current Company Name City , State preschool teacher Offered detailed daily reports that outlined each child's activities. Maintained daily records of activities, behaviors, meals and naps. Carefully monitored children's play activities. Created and implemented a developmentally appropriate curriculum. January 2015 to May 2015 Company Name City , State warehouse Unloaded, picked, staged and loaded products for shipping. Worked at a rapid pace to meet tight deadlines. November 2014 to January 2015 Company Name City , State Customer Service Inbond calls Addressed customer service inquiries in a timely and accurate fashion. ​ Education 2013 College America City , State , united states associate medical : Medical specalties GPA: GPA: 48 Certifications First Aid & CPR
Finger print clearance card Skills Microsoft, excel experienced, wpm 38 ","
PRESCHOOL TEACHER
Summary
Short term, to utilize skills as in the costumer service industry to prepare for my career in the future. Long term, to become an RN in pediatrics and prenatal care.  C ostumer service rep  committed to addressing customer concerns with speed, accuracy and professionalism. I  am currently a Preschool teacher at  parkway children school | may 2015 to current Teaching between ages 0-4 15 months experience student practioner-clinical externship | college america phoenix | may 2013 160 hours clinical Provided a helping hand at a clinic facility
Accomplishments
Managed call flow with up to  3 calls in 5 minutes.
‚Äã
Worked with special needs children, including those with learning disabilities, mental challenges and physical impairments.
‚Äã
Solved severe child behavioral issues in positive and constructive ways.
Experience
May 2015
to
Current
Company Name City , State preschool teacher
Offered detailed daily reports that outlined each child's activities.
Maintained daily records of activities, behaviors, meals and naps.
Carefully monitored children's play activities.
Created and implemented a developmentally appropriate curriculum.
January 2015
to
May 2015
Company Name City , State warehouse
Unloaded, picked, staged and loaded products for shipping.
Worked at a rapid pace to meet tight deadlines.
November 2014
to
January 2015
Company Name City , State Customer Service Inbond calls
Addressed customer service inquiries in a timely and accurate fashion.
‚Äã
Education
2013
College America City , State , united states associate medical : Medical specalties GPA: GPA: 48
Certifications
First Aid & CPR
Finger print clearance card
Skills
Microsoft, excel experienced, wpm 38
",TEACHER
23804341," ADMINISTRATION ASSISTANT Professional Summary Professional and knowledgeable Receptionist versed in administrative support and customer service. Offering over 10 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills. Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing 10+ years of experience managing fast-paced, front desk operations.. Adaptable Administration Clerk with expertise in managing emails and phone calls for various departments. Highly skilled in editing and proofreading correspondence and documentation. Ready for a new position that involves handling various tasks in fast-paced settings. Smart professional fluent in spanish. Energetic and knowledgeable in administration assistant. Considered enterprising adm. assistant with ability to lead talented teams. Skills Scheduling Office administration Administrative support Budgeting Appointment setting Recordkeeping Documentation and control Document retrieval Spanish skills Medical office administration Insurance claims Completing insurance forms Appointment scheduling Billing and coding Customer service Work History Administration Assistant , 12/2018 to Current Company Name – City , State Transferred and directed phone calls, guests and mail to correct staff members Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels Communicated with customers via phone and email to confirm deliveries and respond to inquiries Kept reception area clean and neat to give visitors positive first impression Completed and mailed bills, contracts, policies, invoices and checks Maintained office supplies inventory by checking stock and ordering new supplies as needed Assisted coworkers and staff members with special tasks on daily basis In charge of scheduling, canceling, and client appointment Greet clients and directed them to correct staffing Pulled and filed client filed Office Assistant , 01/2018 to 12/2018 Company Name – City , State Opened and properly distributed incoming mail to promote quicker response to client inquiries Maintained and organize files and documents Maintained and updated filing of bills, bill payment, inventory and incoming and out going mail Operated office equipment such as copier machine, fax machine Managed cleanliness of office and refilled office supplies when needed Welcomed and greet all visitor, screened calls, directed to appropriate staff, opened all incoming mail and distributed to recipients Supported clerical needs of more than 10+ assistants, including taking messages, scanning documents and routing business correspondence Certified Medical Assistant , 09/2000 to 09/2012 Company Name – City , State Collected and documented patient medical information such as blood pressure and weight Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions Called and faxed pharmacies to submit prescriptions and refills Documented vital signs and health history Sanitized, restocked and organized exam rooms and medical equipment Directed patients to exam rooms, fielded questions and prepared for physician examinations Directed patients to examining rooms and coordinated transportation assistance as necessary Gathered forms, copied insurance cards and to collect patient information for billing and insurance filing Obtained client medical history, including medication information, symptoms and allergies Updated inventory, expiration and vaccine logs to maintain current tracking documentation Assessed, documented and monitored vital signs for more than 20 patients per day Collected and documented patient medical information such as blood pressure and weight. Assisted with routine checks and diagnostic testing by collecting and processing specimens. Education Associate of Arts : Business Administration American International University - City Graduated with 3.3 GPA Coursework in Billing, coding and medical ICD Some College (No Degree) : Certified Nursing Assisting , 1998 Resurrection Hospital - City Some College (No Degree) : Certified Medical Assistant , 1976 Bryant School - City ","
ADMINISTRATION ASSISTANT
Professional Summary
Professional and knowledgeable Receptionist versed in administrative support and customer service. Offering over 10 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.
Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing 10+ years of experience managing fast-paced, front desk operations..
Adaptable Administration Clerk with expertise in managing emails and phone calls for various departments. Highly skilled in editing and proofreading correspondence and documentation. Ready for a new position that involves handling various tasks in fast-paced settings.
Smart professional fluent in spanish. Energetic and knowledgeable in administration assistant. Considered enterprising adm. assistant with ability to lead talented teams.
Skills
Scheduling
Office administration
Administrative support
Budgeting
Appointment setting
Recordkeeping
Documentation and control
Document retrieval
Spanish skills
Medical office administration
Insurance claims
Completing insurance forms
Appointment scheduling
Billing and coding
Customer service
Work History
Administration Assistant , 12/2018 to Current Company Name – City , State
Transferred and directed phone calls, guests and mail to correct staff members
Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
Communicated with customers via phone and email to confirm deliveries and respond to inquiries
Kept reception area clean and neat to give visitors positive first impression
Completed and mailed bills, contracts, policies, invoices and checks
Maintained office supplies inventory by checking stock and ordering new supplies as needed
Assisted coworkers and staff members with special tasks on daily basis
In charge of scheduling, canceling, and client appointment
Greet clients and directed them to correct staffing
Pulled and filed client filed
Office Assistant , 01/2018 to 12/2018 Company Name – City , State
Opened and properly distributed incoming mail to promote quicker response to client inquiries
Maintained and organize files and documents
Maintained and updated filing of bills, bill payment, inventory and incoming and out going mail
Operated office equipment such as copier machine, fax machine
Managed cleanliness of office and refilled office supplies when needed
Welcomed and greet all visitor, screened calls, directed to appropriate staff, opened all incoming mail and distributed to recipients
Supported clerical needs of more than 10+ assistants, including taking messages, scanning documents and routing business correspondence
Certified Medical Assistant , 09/2000 to 09/2012 Company Name – City , State
Collected and documented patient medical information such as blood pressure and weight
Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions
Called and faxed pharmacies to submit prescriptions and refills
Documented vital signs and health history
Sanitized, restocked and organized exam rooms and medical equipment
Directed patients to exam rooms, fielded questions and prepared for physician examinations
Directed patients to examining rooms and coordinated transportation assistance as necessary
Gathered forms, copied insurance cards and to collect patient information for billing and insurance filing
Obtained client medical history, including medication information, symptoms and allergies
Updated inventory, expiration and vaccine logs to maintain current tracking documentation
Assessed, documented and monitored vital signs for more than 20 patients per day
Collected and documented patient medical information such as blood pressure and weight.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Education
Associate of Arts : Business Administration American International University - City
Graduated with 3.3 GPA
Coursework in Billing, coding and medical ICD
Some College (No Degree) : Certified Nursing Assisting , 1998 Resurrection Hospital - City
Some College (No Degree) : Certified Medical Assistant , 1976 Bryant School - City
",ADVOCATE
86597425," HISTORY TEACHER Professional Summary To be employed as an Administrative Assistant or similar role where my
interpersonal communication, time management, problem resolution, and organizational
skills will benefit the company. Technically-adept [Job Title] with advanced knowledge of MS Office Suite and experience creating Excel databases and PowerPoint presentations. Quality-focused [Job Title] committed to approaching administrative tasks with tenacity and attention to detail. Experienced Office Manager with a strength in managing multiple projects simultaneously and fostering a cohesive staff. Skills [Number] WPM typing speed Professional phone etiquette Excellent communication skills Database management Articulate and well-spoken Customer service-oriented Works well under pressure Human resource laws knowledge Appointment setting Team building Accounting familiarity Payroll Invoice processing Conference planning Flexible Accurate and detailed Excellent planner and coordinator Work History History Teacher 08/2004
to 06/2005 Company Name – City ,
State Instructed more than [number] middle school students through lectures, discussions, group activities and demonstrations. Prepared daily lesson plans for activities. Planned and supervised class projects, field trips and visits by guest speakers. Established positive rapport with all students and parents through home calls, agenda book notes, email correspondence, and newsletters. Integrated technology into the classroom as an instructional tool. Communicated objectives for all lessons, units and projects to students and their parents. Administered and graded tests and assignments to evaluate students' progress. Identified signs of emotional or developmental problems in students. Principal Mrs. Karen Noble 08/2005
to 06/2007 Company Name – City ,
State Instructed up to [number] students individually and in groups. Set up lesson materials, bulletin board displays and demonstrations. Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities. Adapted teaching methods and materials to meet students' varying needs and interests. Met regularly with parents and guardians to discuss children's progress. Observed and evaluated students' performance, behavior, social development and physical health. Encouraged interactive learning by incorporating educational software and the Internet. Supervised an average of [number] students in classrooms, halls, cafeterias, schoolyards and on field trips. Planned and implemented creative lessons in accordance with district, county, state and federal guidelines. Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs. Created an enjoyable and interesting learning environment for [number] students each year. Worked with other teachers and administrators to evaluate and revise elementary school programs. Pursued professional development continually by attending educational conferences and teacher training workshops. Fostered team collaboration between students through group projects. Completed training courses to keep up-to-date with new teaching methods and developments in the field. Preserved the confidentiality of student records and information at all times. Took part in professional organizations and continuing education courses. Created and taught engaging math lessons and activities. Fostered oral language development and critical thinking skills during literary discussions. Second Grade Teacher 08/2007
to 06/2010 Company Name – City ,
State Instructed up to [number] students individually and in groups. Set up lesson materials, bulletin board displays and demonstrations. Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities. Adapted teaching methods and materials to meet students' varying needs and interests. Met regularly with parents and guardians to discuss children's progress. Observed and evaluated students' performance, behavior, social development and physical health. Encouraged interactive learning by incorporating educational software and the Internet. Supervised an average of [number] students in classrooms, halls, cafeterias, schoolyards and on field trips. Planned and implemented creative lessons in accordance with district, county, state and federal guidelines. Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs. Created an enjoyable and interesting learning environment for [number] students each year. Maintained accurate and complete records for [number] students. Encouraged students with special academic interests to fully pursue those subjects. Worked with other teachers and administrators to evaluate and revise elementary school programs. Pursued professional development continually by attending educational conferences and teacher training workshops. Fostered team collaboration between students through group projects. Completed training courses to keep up-to-date with new teaching methods and developments in the field. Assessed students' reading levels using DIBELS Next and Leveled Reading Passages. Enforced the school's student discipline code to deal with problem situations. Drafted lesson plans and submitted them for review and feedback in a timely manner. Drafted lesson plans and submitted them for review and feedback in a timely manner. Preserved the confidentiality of student records and information at all times. Took part in professional organizations and continuing education courses. Created and taught engaging math lessons and activities. Designed and implemented a basic math program to be available to all students. Developed students' computer and technology skills through demonstrations and practice. Cooperated with parents to support students' learning and healthy development in school and at home. Created a classroom environment in which children could learn respect for themselves and others. Fostered oral language development and critical thinking skills during literary discussions. Administrative Assistant/Sales Representative 01/2014
to 08/2014 Company Name – City ,
State Human resource responsibilities including interviewing, onboarding (gathering employment information, submitting background checks, in-house drug screening, I-9 verification, employment and education verification, and testing required skills) hiring, terminating employees, and submitting information for workman's compensation claims. Accounting responsibilities including effectively handling payroll and invoicing issues, submitting bills to be paid, and issuing bill backs to companies. Sales responsibilities including company research, sales calls, preparing business quotes, and meeting with potential clients. Administrative responsibilities including frequent email and letter correspondence with clients and associates, answering phones, scheduling appointments and interviews, recording new orders, and sending invoices to clients. OVERVIEW OF EDUCATOR RESPONSIBILITIES Resolved employment-related disputes through proactive communication. Organized and led a [Number] -day staff orientation and training to promote collaboration. Handled understaffing, disputes, terminating employees and administering disciplinary procedures. Represented organization at personnel-related hearings and investigations. Education Bachelor of Science : Interdisciplinary Studies(Business, Geology, and Education) History, Science, Earth Science, and Elementary Education 2003 Lamar University Beaumont -
City ,
State GPA: GPA: 3.7 Interdisciplinary Studies
(Business, Geology, and Education)  History, Science, Earth Science, and Elementary Education 3.7  GPA Coursework in Business Administration, Communications and Accounting Microsoft Office Applications (Excel, PowerPoint, Word) Lamar University Beaumont Basic Plus and Exxon Mobil Site Specific Industrial Safety Training Council Texas Property/Casualty and Life/Health Insurance Licenses : Recipient of [Scholarship Name] Scholarship Diploma : Nederland High School -
Accomplishments Administrative Assistant/Sales Representative. Manpower. Certifications Skills Accounting, Administrative, Basic, Billing, conferences, Council, clients, Customer service, Data entry, editing, EDUCATOR, email, Filing, hiring, Human resource, Insurance, invoicing, math, meetings, Excel, mail, Microsoft Office Applications, PowerPoint, Word, Organizing, Payroll, Presentations, progress, reading, Record keeping, recording, Researching, Research, Safety, Sales, scheduling, seminars, teacher, Telephone etiquette, answering phones, Typing 60 WPM Additional Information EDUCATIONAL ACCOMPLISHMENTS Pictured in Who's Who of American College Students Elected into the Honor Society of Phi Kappa Phi Elected into the Honor Society of Phi Theta Kappa (Treasurer and Recorder of Meetings) Doctor Samuel Evans Award Roy A. And Marianella Permenter Scholarship Robert Rauschenburg Scholarship ","
HISTORY TEACHER
Professional Summary
To be employed as an Administrative Assistant or similar role where my
interpersonal communication, time management, problem resolution, and organizational
skills will benefit the company. Technically-adept [Job Title] with advanced knowledge of MS Office Suite and experience creating Excel databases and PowerPoint presentations. Quality-focused [Job Title] committed to approaching administrative tasks with tenacity and attention to detail. Experienced Office Manager with a strength in managing multiple projects simultaneously and fostering a cohesive staff.
Skills
[Number] WPM typing speed
Professional phone etiquette
Excellent communication skills
Database management
Articulate and well-spoken
Customer service-oriented
Works well under pressure
Human resource laws knowledge
Appointment setting
Team building
Accounting familiarity
Payroll
Invoice processing
Conference planning
Flexible
Accurate and detailed
Excellent planner and coordinator
Work History
History Teacher 08/2004
to 06/2005 Company Name – City ,
State
Instructed more than [number] middle school students through lectures, discussions, group activities and demonstrations.
Prepared daily lesson plans for activities.
Planned and supervised class projects, field trips and visits by guest speakers.
Established positive rapport with all students and parents through home calls, agenda book notes, email correspondence, and newsletters.
Integrated technology into the classroom as an instructional tool.
Communicated objectives for all lessons, units and projects to students and their parents.
Administered and graded tests and assignments to evaluate students' progress.
Identified signs of emotional or developmental problems in students.
Principal Mrs. Karen Noble 08/2005
to 06/2007 Company Name – City ,
State
Instructed up to [number] students individually and in groups.
Set up lesson materials, bulletin board displays and demonstrations.
Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.
Adapted teaching methods and materials to meet students' varying needs and interests.
Met regularly with parents and guardians to discuss children's progress.
Observed and evaluated students' performance, behavior, social development and physical health.
Encouraged interactive learning by incorporating educational software and the Internet.
Supervised an average of [number] students in classrooms, halls, cafeterias, schoolyards and on field trips.
Planned and implemented creative lessons in accordance with district, county, state and federal guidelines.
Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs.
Created an enjoyable and interesting learning environment for [number] students each year.
Worked with other teachers and administrators to evaluate and revise elementary school programs.
Pursued professional development continually by attending educational conferences and teacher training workshops.
Fostered team collaboration between students through group projects.
Completed training courses to keep up-to-date with new teaching methods and developments in the field.
Preserved the confidentiality of student records and information at all times.
Took part in professional organizations and continuing education courses.
Created and taught engaging math lessons and activities.
Fostered oral language development and critical thinking skills during literary discussions.
Second Grade Teacher 08/2007
to 06/2010 Company Name – City ,
State
Instructed up to [number] students individually and in groups.
Set up lesson materials, bulletin board displays and demonstrations.
Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.
Adapted teaching methods and materials to meet students' varying needs and interests.
Met regularly with parents and guardians to discuss children's progress.
Observed and evaluated students' performance, behavior, social development and physical health.
Encouraged interactive learning by incorporating educational software and the Internet.
Supervised an average of [number] students in classrooms, halls, cafeterias, schoolyards and on field trips.
Planned and implemented creative lessons in accordance with district, county, state and federal guidelines.
Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs.
Created an enjoyable and interesting learning environment for [number] students each year.
Maintained accurate and complete records for [number] students.
Encouraged students with special academic interests to fully pursue those subjects.
Worked with other teachers and administrators to evaluate and revise elementary school programs.
Pursued professional development continually by attending educational conferences and teacher training workshops.
Fostered team collaboration between students through group projects.
Completed training courses to keep up-to-date with new teaching methods and developments in the field.
Assessed students' reading levels using DIBELS Next and Leveled Reading Passages.
Enforced the school's student discipline code to deal with problem situations.
Drafted lesson plans and submitted them for review and feedback in a timely manner.
Drafted lesson plans and submitted them for review and feedback in a timely manner.
Preserved the confidentiality of student records and information at all times.
Took part in professional organizations and continuing education courses.
Created and taught engaging math lessons and activities.
Designed and implemented a basic math program to be available to all students.
Developed students' computer and technology skills through demonstrations and practice.
Cooperated with parents to support students' learning and healthy development in school and at home.
Created a classroom environment in which children could learn respect for themselves and others.
Fostered oral language development and critical thinking skills during literary discussions.
Administrative Assistant/Sales Representative 01/2014
to 08/2014 Company Name – City ,
State
Human resource responsibilities including interviewing, onboarding (gathering employment information, submitting background checks, in-house drug screening, I-9 verification, employment and education verification, and testing required skills) hiring, terminating employees, and submitting information for workman's compensation claims.
Accounting responsibilities including effectively handling payroll and invoicing issues, submitting bills to be paid, and issuing bill backs to companies.
Sales responsibilities including company research, sales calls, preparing business quotes, and meeting with potential clients.
Administrative responsibilities including frequent email and letter correspondence with clients and associates, answering phones, scheduling appointments and interviews, recording new orders, and sending invoices to clients.
OVERVIEW OF EDUCATOR RESPONSIBILITIES
Resolved employment-related disputes through proactive communication.
Organized and led a [Number] -day staff orientation and training to promote collaboration.
Handled understaffing, disputes, terminating employees and administering disciplinary procedures.
Represented organization at personnel-related hearings and investigations.
Education
Bachelor of Science : Interdisciplinary Studies(Business, Geology, and Education) History, Science, Earth Science, and Elementary Education 2003 Lamar University Beaumont -
City ,
State GPA: GPA: 3.7
Interdisciplinary Studies
(Business, Geology, and Education)  History, Science, Earth Science, and Elementary Education
3.7  GPA
Coursework in Business Administration, Communications and Accounting
Microsoft Office Applications (Excel, PowerPoint, Word) Lamar University Beaumont Basic Plus and Exxon Mobil Site Specific Industrial Safety Training Council Texas Property/Casualty and Life/Health Insurance Licenses :
EDUCATIONAL ACCOMPLISHMENTS Pictured in Who's Who of American College Students Elected into the Honor Society of Phi Kappa Phi Elected into the Honor Society of Phi Theta Kappa (Treasurer and Recorder of Meetings) Doctor Samuel Evans Award Roy A. And Marianella Permenter Scholarship Robert Rauschenburg Scholarship
",TEACHER
15226699," OPERATIONS TECHNICIAN Summary To obtain and solidify a career-oriented position, learn valuable skills and processes, and contribute the best of my abilities for the goals, objectives, and growth of the organization. Highlights OSHA CERTIFIED (Alliance Safety Council 2014)
* Experienced with the following software: Visio, StudioOne, ProTools, Ableton Live, Zbrush, Corel Painter, Alchemy, Adobe Photoshop, Adobe Illustrator, Adobe DreamWeaver, Adobe Premiere / Cool Edit Pro, Excel, Access Database among others. Experience April 2014 to Current Company Name City , State Operations Technician Become familiar with new projects and their respective layouts and strategize the best course of action in advising clients in staging materials and working stations for the highest efficiency. Maintain good working relations with plant personnel by exhibiting a high quality of expertise as expected by each individual plants set of rules in order for a quality representation of the company. Properly training on use of equipment as specified by product manufacturers to ensure efficient equipment life. Ensuring jobs are properly prepared for by identifying inventory needs as well as visually inspection, ensuring equipment testing up to date. Taking personal ownership in tasks and exhibiting pride on completed tasks and ensuring that I am always in a position to learn in order to grow as an asset to the company. July 2011 to November 2014 Company Name City , State Store Manager Maintain an orderly and efficient work environment by delegating tasks to employees based on individual skill sets. Provide a high level of customer relations through product knowledge, product placement efficiency, and superior customer service. Maintain status quo on product supply through daily inventory and bulk ordering. Oversee daily deliveries and enforce mandatory scheduled rotating of products. Hire and train new employees. May 2010 to July 2011 Company Name City , State Certified Quality Assurance Agent Troubleshoot and test parameters of computer games to ensure desired intended design functions throughout in accordance with the intent of the game and title. Data entry using databases, requiring knowledge of Access (query, etc.). Work long, diligent hours as a title approaches the estimated release date. Credited on end game credits on three major game titles (Tiger Woods PGA Tour 2012, EA Sports' MMA, NHL '12. January 2009 to May 2010 Company Name City , State Department Manager Maintain high quality customer service (answering questions, suggesting available options, and providing 'full-serve' service). Complete tasks assigned by management in a timely and thorough manner. Maintain a sanitary, and customer friendly work environment. Ensure proper opening and closing of the department. Work with other employees to meet desired production goals. January 2006 to January 2009 Company Name City , State Industrial Wallpaper Hanger/Painter Quality Wall Covering: [self-employed], Baton Rouge and surrounding area Identify expectations of individual contractors and formulate a design and work strategy to meet the desired goals. Provide detailed measuring and cutting of high-value material to ensure efficient project costs. Maintain quality, highly trained installation of commercial vinyl wall covering in a multitude of variation (intricate patterning, 30+ foot murals, hotels, etc.). Operate industrial machinery such as paste-machines, forklifts, and elevator tower transport. Maintain a healthy work relationships with other tradesmen working in the same area through arranging situation-specific allotted working times for each. This includes experience gained in plant work (in administrative buildings) which required site-specific training for each. Education 2014 Baton Rouge Community College City , State , United States Applied Science Entertainment Technology / Audio Engineering FALL 2013 Internship: PreSonus Audio - Baton Rouge Sales Department, Warehouse Department, Event Planning. Inputting and receiving international and domestic orders through NaVision software. Contact with clientele regarding shipment and billing of orders. Loading, unloading, and installation of equipment at various trade shows. Applied Science Entertainment Technology / Audio Engineering 2014 Central High School City , State , United States General Studies High School Diploma GPA: Recipient of Robert C. Byrd Scholarship. GPA: 3.65 Dean's List Standing) Art A.P. award, Scholarship to Art Institute of Chicago. Skills Adobe DreamWeaver, Adobe Illustrator, Adobe Photoshop, Adobe Premiere, Audio, billing, closing, Cool Edit Pro, Corel, customer relations, customer service, Data entry, databases, Event Planning, forklifts, inspection, inventory, machinery, materials, Access, Access Database, Excel, NaVision, Painter, personnel, ProTools, Quality, receiving, repairing, Safety, Sales, strategy, trade shows, Troubleshooting. ","
OPERATIONS TECHNICIAN
Summary
To obtain and solidify a career-oriented position, learn valuable skills and processes, and contribute the best of my abilities for the goals, objectives, and growth of the organization.
Highlights
OSHA CERTIFIED (Alliance Safety Council 2014)
* Experienced with the following software: Visio, StudioOne, ProTools, Ableton Live, Zbrush, Corel Painter, Alchemy, Adobe Photoshop, Adobe Illustrator, Adobe DreamWeaver, Adobe Premiere / Cool Edit Pro, Excel, Access Database among others.
Experience
April 2014 to Current
Company Name City , State Operations Technician
Become familiar with new projects and their respective layouts and strategize the best course of action in advising clients in staging materials and working stations for the highest efficiency.
Maintain good working relations with plant personnel by exhibiting a high quality of expertise as expected by each individual plants set of rules in order for a quality representation of the company.
Properly training on use of equipment as specified by product manufacturers to ensure efficient equipment life.
Ensuring jobs are properly prepared for by identifying inventory needs as well as visually inspection, ensuring equipment testing up to date.
Taking personal ownership in tasks and exhibiting pride on completed tasks and ensuring that I am always in a position to learn in order to grow as an asset to the company.
July 2011 to November 2014
Company Name City , State Store Manager
Maintain an orderly and efficient work environment by delegating tasks to employees based on individual skill sets.
Provide a high level of customer relations through product knowledge, product placement efficiency, and superior customer service.
Maintain status quo on product supply through daily inventory and bulk ordering.
Oversee daily deliveries and enforce mandatory scheduled rotating of products.
Hire and train new employees.
May 2010 to July 2011
Company Name City , State Certified Quality Assurance Agent
Troubleshoot and test parameters of computer games to ensure desired intended design functions throughout in accordance with the intent of the game and title.
Data entry using databases, requiring knowledge of Access (query, etc.).
Work long, diligent hours as a title approaches the estimated release date.
Credited on end game credits on three major game titles (Tiger Woods PGA Tour 2012, EA Sports' MMA, NHL '12.
January 2009 to May 2010
Company Name City , State Department Manager
Maintain high quality customer service (answering questions, suggesting available options, and providing 'full-serve' service).
Complete tasks assigned by management in a timely and thorough manner.
Maintain a sanitary, and customer friendly work environment.
Ensure proper opening and closing of the department.
Work with other employees to meet desired production goals.
January 2006 to January 2009
Company Name City , State Industrial Wallpaper Hanger/Painter
Quality Wall Covering: [self-employed], Baton Rouge and surrounding area Identify expectations of individual contractors and formulate a design and work strategy to meet the desired goals.
Provide detailed measuring and cutting of high-value material to ensure efficient project costs.
Maintain quality, highly trained installation of commercial vinyl wall covering in a multitude of variation (intricate patterning, 30+ foot murals, hotels, etc.).
Operate industrial machinery such as paste-machines, forklifts, and elevator tower transport.
Maintain a healthy work relationships with other tradesmen working in the same area through arranging situation-specific allotted working times for each.
This includes experience gained in plant work (in administrative buildings) which required site-specific training for each.
Education
2014
Baton Rouge Community College City , State , United States Applied Science Entertainment Technology / Audio Engineering FALL 2013 Internship: PreSonus Audio - Baton Rouge Sales Department, Warehouse Department, Event Planning. Inputting and receiving international and domestic orders through NaVision software. Contact with clientele regarding shipment and billing of orders. Loading, unloading, and installation of equipment at various trade shows. Applied Science Entertainment Technology / Audio Engineering
2014
Central High School City , State , United States General Studies High School Diploma GPA: Recipient of Robert C. Byrd Scholarship. GPA: 3.65 Dean's List Standing) Art A.P. award, Scholarship to Art Institute of Chicago.
",DIGITAL-MEDIA
10568183," MEDICAL SUPPORT ASSISTANT (OA) GS-5 STEP 2 Summary Committed and motivated medical support assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Proficient at quickly learning new procedures and taking ownership of diverse projects. Highlights Patient scheduling abilities Excellent communication and interpersonal skills  Flexibility Reception area management Detail-oriented  Self-starter Team player Accomplishments Certificate of Acheivement Experience 12/2015 to Current Medical Support Assistant (OA) GS-5 Step 2 Company Name － City , State Salary:
$32,918 per year 40 hours/week   Supervisor:
Dwight Huddleston    Service over 20000 military/civilian personnel and their dependents Enters, manipulates and/or retrieves information and
data from automated systems maintains and monitors patient appointment
schedules for the clinic/practice, coordinates and/or schedules patient
appointments with other clinics or specialties, receives patients and visitors
as the initial point of contact, in person or telephonically records and
relays messages and/or redirect calls experienced in providing technical advice and assist managers  provides information regarding the
practice, clinic, and hospital policies, procedures, and locations to patients,
family members, staff, etc maintains all patients' records, both electronic
and paper responsible for the clerical duties inherent to the in processing
(reception), care, and out processing (transition) of outpatients, families/caregivers
and guests.  Screen patients to determine eligibility of care for their treatment Always keep medical assistants informed regarding the policies, procedures,and goals of the organization passes on the supervisor's instructions on work assignment, priorities, and deadlines. Manages templates for 3 providers substitutes for absent medical support assistants to ensure there is coverage  Provide on the job training to newly assigned employees maintain appointment calendars to schedule and/or cancel appointments.  Knowledgeable of  Defense Civilian Payroll System (DCPS), Automated Time and Attendance Production System (ATAAPS), Civilian Personnel OnLine (CPOL) provide clerical/administrative and automation support using multiple computer systems and technologies, including Microsoft office (MS Access, MS Powerpoint, MS Excel, MS Word and MS) Well versed to systems such as Composite Health Care System (CHCS), Allied Health Longitudinal Technology Application (AHLTA), Defense Manpower Human Resource System Information (DMHRSI). 10/2013 to 12/2014 Healthcare Assistant Rep Company Name － City , State Salary: $18,000 per year 40 hours/ week. Supervisor: America Gurrero may be contacted 915-204-1116. Duties: assisted with FSA/HRA benefits administered Cobra benefits respond to telephone inquiries and complaints using standard scripts and procedures filed personal information researches/resolves inquires and logs customer calls communicates appropriate options for resolution in a timely matter informs customers about services available and assesses customer needs provides functional guidance training and assistance to lower level staff assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness  operates word processing equipment in order to produce a variety of narrative and tabular materials, including labels, graphics, correspondence, memorandums, promotion recommendations, award recommendations, evaluations, meeting minutes, extensive updated departmental policies, procedures and reports. 01/2003 to 08/2012 Account Adjuster II Company Name － City , State Salary: $34,000.00 per year 40 hours/week. Supervisor: Tomeka Haddock -may be contacted (252) 493-4081. Duties: contacted customers to collect past due payments made acceptable payment arrangements with customer filed personal information, perform skip tracing as needed sent appropriate correspondence to customers scheduled appointments for designated personnel and remind them of such commitments, collected, selected, rearranged, tabulated, and consolidated data from numerous source documents. 08/2002 to 12/2002 Technical Representative Company Name － City , State Salary: 18,000 per year 40 hours/week. Supervisor: Shana Jones. Duties: Accepted inbound calls from customers regarding satellite radios, Activated new satellite service, resolved customer complaints and processed refunds, Arranged for defective satellite equipment to be repaired, replaced or refunded. 01/2001 to 12/2001 Pharmacy Technician Company Name － City , State Salary: $15,000 per year 40 hours/week. Supervisor: Tiffany Bowman. Duties: Received and stored incoming pharmacy supplies, verified stock and entered data into the computer to maintain inventory records, Entered customer information and prescriptions company database, Dispensed medical prescriptions operation. Helped health care providers and patients by greeting them in person and by phone; answering questions and requests; referring inquiries to the pharmacist. Maintained pharmacy inventory by checking pharmaceutical stock to determine inventory level; anticipating needed medications and supplies; placing and expediting orders; verifying receipt; removing outdated drugs. Maintained a safe and clean pharmacy by complying with procedures, rules, and regulations. Protected patients and employees by adhering to infection-control policies and protocols. Organized medications for pharmacist to dispense by reading medication orders and prescriptions; preparing labels; calculating quantities; assembling intravenous solutions and other pharmaceutical therapies. Maintained records by recording and filing physicians' orders and prescriptions. Generated revenues by calculating, recording, and issuing charges. Ensured medication availability by delivering medications to patients and departments. Prepared reports by collecting and summarizing information. Contributed to team effort by accomplishing related results as needed. 10/1997 to 11/2000 Bookkeeper Company Name － City , State Salary: $20,000.00 per year 40 hours/week. Supervisor: Milton Hagan. Duties: Maintained and kept records of cashiers' till balances, prepared bank deposits balanced cashier tills and office ledgers developed system to account for financial transactions by establishing a chart of accounts defining bookkeeping policies and procedures maintained subsidiary accounts by verifying, allocating, and posting transactions balanced subsidiary accounts by reconciling entries maintained general ledger by transferring subsidiary account summaries balanced general ledger by preparing a trial balance reconciling entries maintained historical records by filing documents prepared financial reports by collecting, analyzing, and summarizing account information and trends complied with federal, state, and local legal requirements by studying requirements, enforcing adherence to requirements; filing reports, advising management on needed actions, contributed to team effort by accomplishing related results as needed. Education 2016 Bachelor of Science : Healthcare Administration/Healthcare Management University of Phoenix － City , State , United States Health Care Administration/Healthcare Management (completed) - 3.7 5/10/2011 Associates : Medical Office Administration Fayetteville Tech Community College － City , State , United States Medical Office Administration 3.0 References Melissa Arnold (*)        910-574-3862 Tomeka Haddock (*)   252-367-776 Stephanie Williams(*) 910-489-3215 (*) indicates professional reference ","
MEDICAL SUPPORT ASSISTANT (OA) GS-5 STEP 2
Summary
Committed and motivated medical support assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Proficient at quickly learning new procedures and taking ownership of diverse projects.
Highlights
Patient scheduling abilities
Excellent communication and interpersonal skills
 Flexibility
Reception area management
Detail-oriented
 Self-starter
Team player
Accomplishments
Certificate of Acheivement
Experience
12/2015 to Current
Medical Support Assistant (OA) GS-5 Step 2 Company Name － City , State
Salary:
$32,918 per year 40 hours/week  
Supervisor:
Dwight Huddleston   
Service over 20000 military/civilian personnel and their dependents
Enters, manipulates and/or retrieves information and
data from automated systems
maintains and monitors patient appointment
schedules for the clinic/practice, coordinates and/or schedules patient
appointments with other clinics or specialties, receives patients and visitors
as the initial point of contact, in person or telephonically
records and
relays messages and/or redirect calls
experienced in providing technical advice and assist managers 
provides information regarding the
practice, clinic, and hospital policies, procedures, and locations to patients,
family members, staff, etc
maintains all patients' records, both electronic
and paper
responsible for the clerical duties inherent to the in processing
(reception), care, and out processing (transition) of outpatients, families/caregivers
and guests. 
Screen patients to determine eligibility of care for their treatment
Always keep medical assistants informed regarding the policies, procedures,and goals of the organization
passes on the supervisor's instructions on work assignment, priorities, and deadlines.
Manages templates for 3 providers
substitutes for absent medical support assistants to ensure there is coverage 
Provide on the job training to newly assigned employees
maintain appointment calendars to schedule and/or cancel appointments. 
Knowledgeable of  Defense Civilian Payroll System (DCPS), Automated Time and Attendance Production System (ATAAPS), Civilian Personnel OnLine (CPOL)
provide clerical/administrative and automation support using multiple computer systems and technologies, including Microsoft office (MS Access, MS Powerpoint, MS Excel, MS Word and MS) Well versed to systems such as Composite Health Care System (CHCS), Allied Health Longitudinal Technology Application (AHLTA), Defense Manpower Human Resource System Information (DMHRSI).
10/2013 to 12/2014
Healthcare Assistant Rep Company Name － City , State
Salary: $18,000 per year 40 hours/ week.
Supervisor: America Gurrero may be contacted 915-204-1116.
Duties: assisted with FSA/HRA benefits
administered Cobra benefits
respond to telephone inquiries and complaints using standard scripts and procedures
filed personal information
researches/resolves inquires and logs customer calls
communicates appropriate options for resolution in a timely matter
informs customers about services available and assesses customer needs
provides functional guidance training and assistance to lower level staff
assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness
 operates word processing equipment in order to produce a variety of narrative and tabular materials, including labels, graphics, correspondence, memorandums, promotion recommendations, award recommendations, evaluations, meeting minutes, extensive updated departmental policies, procedures and reports.
01/2003 to 08/2012
Account Adjuster II Company Name － City , State
Salary: $34,000.00 per year 40 hours/week.
Supervisor: Tomeka Haddock -may be contacted (252) 493-4081.
Duties: contacted customers to collect past due payments
made acceptable payment arrangements with customer
filed personal information,
perform skip tracing as needed
sent appropriate correspondence to customers
scheduled appointments for designated personnel and remind them of such commitments, collected, selected, rearranged, tabulated, and consolidated data from numerous source documents.
08/2002 to 12/2002
Technical Representative Company Name － City , State
Salary: 18,000 per year 40 hours/week.
Supervisor: Shana Jones.
Duties: Accepted inbound calls from customers regarding satellite radios, Activated new satellite service, resolved customer complaints and processed refunds, Arranged for defective satellite equipment to be repaired, replaced or refunded.
01/2001 to 12/2001
Pharmacy Technician Company Name － City , State
Salary: $15,000 per year 40 hours/week.
Supervisor: Tiffany Bowman.
Duties: Received and stored incoming pharmacy supplies, verified stock and entered data into the computer to maintain inventory records, Entered customer information and prescriptions company database, Dispensed medical prescriptions operation.
Helped health care providers and patients by greeting them in person and by phone; answering questions and requests; referring inquiries to the pharmacist.
Maintained pharmacy inventory by checking pharmaceutical stock to determine inventory level; anticipating needed medications and supplies; placing and expediting orders; verifying receipt; removing outdated drugs.
Maintained a safe and clean pharmacy by complying with procedures, rules, and regulations.
Protected patients and employees by adhering to infection-control policies and protocols.
Organized medications for pharmacist to dispense by reading medication orders and prescriptions; preparing labels; calculating quantities; assembling intravenous solutions and other pharmaceutical therapies.
Maintained records by recording and filing physicians' orders and prescriptions.
Generated revenues by calculating, recording, and issuing charges.
Ensured medication availability by delivering medications to patients and departments.
Prepared reports by collecting and summarizing information.
Contributed to team effort by accomplishing related results as needed.
10/1997 to 11/2000
Bookkeeper Company Name － City , State
Salary: $20,000.00 per year 40 hours/week.
Supervisor: Milton Hagan.
Duties: Maintained and kept records of cashiers' till balances, prepared bank deposits
balanced cashier tills and office ledgers
developed system to account for financial transactions by establishing a chart of accounts
defining bookkeeping policies and procedures
maintained subsidiary accounts by verifying, allocating, and posting transactions
balanced subsidiary accounts by reconciling entries
maintained general ledger by transferring subsidiary account summaries
balanced general ledger by preparing a trial balance
reconciling entries
maintained historical records by filing documents
prepared financial reports by collecting, analyzing, and summarizing account information and trends
complied with federal, state, and local legal requirements by studying requirements, enforcing adherence to requirements; filing reports, advising management on needed actions, contributed to team effort by accomplishing related results as needed.
Education
2016
Bachelor of Science : Healthcare Administration/Healthcare Management University of Phoenix － City , State , United States Health Care Administration/Healthcare Management (completed) - 3.7
5/10/2011
Associates : Medical Office Administration Fayetteville Tech Community College － City , State , United States Medical Office Administration 3.0
References
Melissa Arnold (*)        910-574-3862
Tomeka Haddock (*)   252-367-776
Stephanie Williams(*) 910-489-3215
(*) indicates professional reference
",HEALTHCARE
20478831," HOMEBOUND TEACHER Career Focus Utilize skills and talents in order to plan, direct, and manage the procurement of food products, equipment, and services that meet the requirements and standards of the Child Nutrition Program by planning appropriate menus, following the dietary guidelines, and maintaining a safe and sanitary environment. Highlights Extensive hospitality background Food ingredients expert Food safety understanding Highly responsible and reliable Works well under pressure Exceptional interpersonal skills Accomplishments Team Building and Leadership Created collaborative classroom experiences Served as student mentor and counselor for students when academic problems and personal adjustments by meeting with guardians to reach solutions. Motivated students to engage with course materials by organizing engaging class activities and relating subject matters to personal experiences. Experience 02/2015 to Current Homebound Teacher Company Name － City , State Implement educational philosophy and goals of our district as related to TEKS education requirements. Follow mandatory guidelines in order to keep effective records as governed by the Homebound Program. Collaborate with campus teachers in order to ensure the success of the Homebound student Encourage and facilitate parent participation in the learning and educating of the Homebound student Utilize administrative skills to help effectively facilitate collaboration amongst the home campus teachers, parents, and homebound department Provide a sense of security and achievement for homebound students Coordinate smooth transition into homebound instruction and back into mainstream of regular classes 02/2009 to 02/2016 Teen Parent Teacher Company Name － City , State Developed and maintained the Pregnant Related Services as designed by the school district  Implemented strategies as designed by the district in accordance with the dropout prevention program for at- risk students Provided nutritional instruction and guidance to pregnant teens Assisted pregnant teens with meal planning and healthy eating Acted as a service coordinator to obtain assistance from community service organizations and government agencies to provide assistance to pregnant students. Handled confidential student information, case management to support coding in line with PIEMS accountability and documentation Orient parents and students of protocol and procedures with the Pregnant Related Services program 02/1996 to 02/2009 Classroom Teacher/ Consumer Science and Nutient Company Name － City , State Instructed through lectures, discussions and demonstrations in nutrient, consumer science, and parenting. Attended a variety of professional development workshops centered on learning goals, classroom management, student motivation and engaging learning activities. Facilitated activities that developed students' physical, emotional and social growth Assigned lessons and corrected homework Documented attendance for audit purposes Encourage student awareness in attendance, academics and to continue with school during and after pregnancy Cultivate positive relationships with teachers, counselors, to develop and maintain guidelines consistent with student success and dropout prevention Maintain broad range of instructional techniques Developed lesson plans according to TEKS guidelines Classroom management strategies Direct and timely communication with parents Grade and behavior reporting Conducted small group and individual classroom activities with students based on differentiated learning needs. 02/1995 to 02/1996 Parent Liasion Company Name － City , State Developed parental support and involvement initiatives to target student academic and social development related to school objectives. Coordinated parental classes in accordance with overall objectives and strategies of the district. Coordinated positive reinforcement for parents with monthly newsletters. Facilitated parenting classes, connecting parents to community resources. Promoted positive communication support between parents and teacher. Partnered with parents to reinforce test strategies during state testing in line with classroom teachers and district objectives. Provided weekly workshops of food and nutrient to parents and students at French Elementary.  07/1985 to 09/2009 Clerk/Receptionist Company Name － City , State Customer services Delivered exceptional service by greeting clients Regularly checked on clients to ensure satisfaction General clerical duties such as typing, answering the phones, copies faxing, creating memos, filing, and maintaining records Education 2009 Master of Science : Education Administration Grand Canyon University － City , State , USA ​​ 1995 Family and Consumer Science Lamar University － City , State , USA Additional hours in Dietetics and Nutrition Professional Affiliations Alpha Kappa Alpha Sorority
Beaumont Teachers Association
Lamar University Alumni Association ​ Skills Academic planning, administrative skills, case management, clerical,  documentation and shorthand, research,  lesson planning, newsletter development, coding and filing
Effective - Efficient -Dedicated- Positive
","
HOMEBOUND TEACHER
Career Focus
Utilize skills and talents in order to plan, direct, and manage the procurement of food products, equipment, and services that meet the requirements and standards of the Child Nutrition Program by planning appropriate menus, following the dietary guidelines, and maintaining a safe and sanitary environment.
Highlights
Extensive hospitality background
Food ingredients expert
Food safety understanding
Highly responsible and reliable
Works well under pressure
Exceptional interpersonal skills
Accomplishments
Team Building and Leadership
Created collaborative classroom experiences
Served as student mentor and counselor for students when academic problems and personal adjustments by meeting with guardians to reach solutions.
Motivated students to engage with course materials by organizing engaging class activities and relating subject matters to personal experiences.
Experience
02/2015 to Current
Homebound Teacher Company Name － City , State
Implement educational philosophy and goals of our district as related to TEKS education requirements.
Follow mandatory guidelines in order to keep effective records as governed by the Homebound Program.
Collaborate with campus teachers in order to ensure the success of the Homebound student
Encourage and facilitate parent participation in the learning and educating of the Homebound student
Utilize administrative skills to help effectively facilitate collaboration amongst the home campus teachers, parents, and homebound department
Provide a sense of security and achievement for homebound students
Coordinate smooth transition into homebound instruction and back into mainstream of regular classes
02/2009 to 02/2016
Teen Parent Teacher Company Name － City , State
Developed and maintained the Pregnant Related Services as designed by the school district
 Implemented strategies as designed by the district in accordance with the dropout prevention program for at- risk students
Provided nutritional instruction and guidance to pregnant teens
Assisted pregnant teens with meal planning and healthy eating
Acted as a service coordinator to obtain assistance from community service organizations and government agencies to provide assistance to pregnant students.
Handled confidential student information, case management to support coding in line with PIEMS accountability and documentation
Orient parents and students of protocol and procedures with the Pregnant Related Services program
02/1996 to 02/2009
Classroom Teacher/ Consumer Science and Nutient Company Name － City , State
Instructed through lectures, discussions and demonstrations in nutrient, consumer science, and parenting.
Attended a variety of professional development workshops centered on learning goals, classroom management, student motivation and engaging learning activities. Facilitated activities that developed students' physical, emotional and social growth
Assigned lessons and corrected homework
Documented attendance for audit purposes
Encourage student awareness in attendance, academics and to continue with school during and after pregnancy
Cultivate positive relationships with teachers, counselors, to develop and maintain guidelines consistent with student success and dropout prevention
Maintain broad range of instructional techniques
Developed lesson plans according to TEKS guidelines
Classroom management strategies
Direct and timely communication with parents
Grade and behavior reporting
Conducted small group and individual classroom activities with students based on differentiated learning needs.
02/1995 to 02/1996
Parent Liasion Company Name － City , State
Developed parental support and involvement initiatives to target student academic and social development related to school objectives.
Coordinated parental classes in accordance with overall objectives and strategies of the district.
Coordinated positive reinforcement for parents with monthly newsletters.
Facilitated parenting classes, connecting parents to community resources.
Promoted positive communication support between parents and teacher.
Partnered with parents to reinforce test strategies during state testing in line with classroom teachers and district objectives.
Provided weekly workshops of food and nutrient to parents and students at French Elementary. 
07/1985 to 09/2009
Clerk/Receptionist Company Name － City , State
Customer services
Delivered exceptional service by greeting clients
Regularly checked on clients to ensure satisfaction
General clerical duties such as typing, answering the phones, copies faxing, creating memos, filing, and maintaining records
Education
2009
Master of Science : Education Administration Grand Canyon University － City , State , USA
‚Äã‚Äã
1995
Family and Consumer Science Lamar University － City , State , USA
Additional hours in Dietetics and Nutrition
Professional Affiliations
Alpha Kappa Alpha Sorority
Beaumont Teachers Association
Lamar University Alumni Association
‚Äã
Skills
Academic planning, administrative skills, case management, clerical,  documentation and shorthand, research,  lesson planning, newsletter development, coding and filing
Effective - Efficient -Dedicated- Positive
",TEACHER
10235211," SENIOR ASSOCIATE BUSINESS DEVELOPMENT Professional Summary Background includes military service in the United States Marine Corp and the United States Army. A strong formidable leader, that is able to manage individuals as well as large groups. Keys skills include developing strong public relationships and helping others develop winning attitudes on personal levels. Strong problem solving skills, and able to adapt to rapidly changing situations under stressful situations Displays strong work ethics and morals. Creating a great win/win situation with the client and investor or funding source. Following up with clients to ensure satisfaction and answer any questions they may have. Prospecting through referrals and other creative approaches. Setting and achieving targeted contract goals as needed. Have superior knowledge in negotiations to effectively help clients and investors make sound decisions. Contact high profile investors to spark interest in client offerings using investor database, negotiating fees and price offerings between investors and clients. CAR SALES November 2013 Understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles. Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions. Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport. Demonstrates automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services. Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment; delivers automobile. Provides sales management information by completing reports. Updates job knowledge by participating in educational opportunities; reading professional publications. Enhances dealership reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Ability to Work Well in a Team Atmosphere Ability to multitask in a fast paced environment Team player that can help others, and learn from others as needed. Strong problem-solving, analytical, and quantitative skills. Good oral and written communication skills, able to express ideas and information in a clear and concise manner. Professional presence to interact with executive management and investors. Ability to balance multiple projects simultaneously with key dates and deadlines. Ability to work effectively with diverse personalities. Resourceful, reliable, get-things-done kind of person. Willing to take responsibility, be held accountable, and really own the position. Possession of Current Valid California Drivers License, insurance, reliable transportation Core Qualifications Client-focused Results-oriented Quick learner Contract negotiation/review/drafting File/records maintenance Microsoft Office Goal-oriented Excellent negotiating tactics Business negotiation Cold Calling Sales Force Experience Senior Associate Business Development January 2015 to Current Company Name － City , State Working with private hard money lender as a negotiator for real estate contracts, and business development. Working with brokers and clients to secure funding for real estate projects both commercial and residential, business acquisitions. Build and maintain financial relationships with investors' brokers and funding partners. CEO January 2011 to Current Company Name － City , State Re-established brokering business after the real estate meltdown as an LLC in the state of Nevada. Owner operator in good standing with secretary of state. Duties to include but not limited to successfully negotiating large contracts valued in excess of 23 million dollars for clients with investors and or other funding sources. I display the following attributes vital to business to business protocol. Responding to investor and client leads timely, answering questions, providing information and ideally setting an appointment for meetings and three way calls. Following-up with leads to assist them as needed through their funding phase until ready for a financial decision and purchase. CEO January 2001 to January 2005 Company Name － City , State Infantry soldier, Iraq war veteran. Oct, 2008 structured The Lane Organization, LLC under records of the Nevada Secretary of State as a Limited Liability Corporation. Main function was brokering real estate notes, annuities, and structured settlements. Main skill was to contact high profile investors to spark interests in client offerings using investor databases and points of contact. Negotiating fees and price offerings between investors, clients and other interested parties. Field Radio Operator Communication specialist January 1983 to January 1987 Company Name － City , State Education Associate Degree : Sport Psychology , 2012 National University － City , State , usa High School Diploma : 1983 Midfield high School － City , State , usa Associate of Arts : Golf Management , 08/2011 PGCC Professional Golfers Career College － City , State , usa Professional Golf Management City , State 2011 to present Sport Psychology with audio sound therapy as a side study. Bachelors' degree in progress. Professional Affiliations Veterans Administration Personal Information Fair play golfer, reading, learning and communicating. I have other interest outside of golf such as horses, traveling and other outdoor activities. Jet skiing, outdoor lunches with spouse, and too many things to want to do with little or no time to do them. Outgoing energetic and fun to be around. In a business setting I am the type to roll up the sleeves and grab the task at hand. Due to my military background I am able to make quick decisive decisions and work under stress. I am currently looking for the next career move in life and will embrace it energetically for the right employer. I am trainable and still strive to learn at least one thing every day. Interests Shadow Valley Golf Course: Boise, Idaho - Caddie Services 2009-2010 Ontario Golf Course: Ontario, Oregon - Volunteer course maintenance 2009-2011 Soboba Classic Nation Wide Tour: Volunteer 2009-2010 LPGA Pro Am Kraft Nabisco, Mission Hills Country Club, Pro Am Caddie 2011 Professional Golfers Career College Associates Degree in golf Instruction 2009-2011 Skills acquisitions, audio, Bachelors, business development, contracts, client, clients, databases, financial, notes, meetings, money, Negotiating, negotiator, Oct, progress, Psychology, real estate, settlements, sound, structured Additional Information MEDALS U.S. Army Good Conduct Medal U.S. Marine Corp Good Conduct Medal National Defense Service Medal U.S. Army Good Conduct Medal U.S. Marine Corp Good Conduct Medal National Defense Service Medal GOLF EXPERIENCE: Shadow Valley Golf Course: Boise, Idaho - Caddie Services 2009-2010 Ontario Golf Course: Ontario, Oregon - Volunteer course maintenance 2009-2011 Soboba Classic Nation Wide Tour: Volunteer 2009-2010 LPGA Pro Am Kraft Nabisco, Mission Hills Country Club, Pro Am Caddie 2011 Professional Golfers Career College Associates Degree in golf Instruction 2009-2011 About me: Fair play golfer, reading, learning and communicating. I have other interest outside of golf such as horses, traveling and other outdoor activities. Jet skiing, outdoor lunches with spouse, and too many things to want to do with little or no time to do them. Outgoing energetic and fun to be around. In a business setting I am the type to roll up the sleeves and grab the task at hand. Due to my military background I am able to make quick decisive decisions and work under stress. I am currently looking for the next career move in life and will embrace it energetically for the right employer. I am trainable and still strive to learn at least one thing every day. ","
SENIOR ASSOCIATE BUSINESS DEVELOPMENT
Professional Summary
Background includes military service in the United States Marine Corp and the United States Army. A strong formidable leader, that is able to manage individuals as well as large groups. Keys skills include developing strong public relationships and helping others develop winning attitudes on personal levels. Strong problem solving skills, and able to adapt to rapidly changing situations under stressful situations Displays strong work ethics and morals. Creating a great win/win situation with the client and investor or funding source. Following up with clients to ensure satisfaction and answer any questions they may have. Prospecting through referrals and other creative approaches. Setting and achieving targeted contract goals as needed. Have superior knowledge in negotiations to effectively help clients and investors make sound decisions. Contact high profile investors to spark interest in client offerings using investor database, negotiating fees and price offerings between investors and clients. CAR SALES November 2013 Understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles. Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions. Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport. Demonstrates automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services. Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment; delivers automobile. Provides sales management information by completing reports. Updates job knowledge by participating in educational opportunities; reading professional publications. Enhances dealership reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Ability to Work Well in a Team Atmosphere Ability to multitask in a fast paced environment Team player that can help others, and learn from others as needed. Strong problem-solving, analytical, and quantitative skills. Good oral and written communication skills, able to express ideas and information in a clear and concise manner. Professional presence to interact with executive management and investors. Ability to balance multiple projects simultaneously with key dates and deadlines. Ability to work effectively with diverse personalities. Resourceful, reliable, get-things-done kind of person. Willing to take responsibility, be held accountable, and really own the position. Possession of Current Valid California Drivers License, insurance, reliable transportation
Core Qualifications
Client-focused
Results-oriented
Quick learner
Contract negotiation/review/drafting
File/records maintenance
Microsoft Office
Goal-oriented
Excellent negotiating tactics
Business negotiation
Cold Calling
Sales Force
Experience
Senior Associate Business Development January 2015 to Current Company Name － City , State
Working with private hard money lender as a negotiator for real estate contracts, and business development.
Working with brokers and clients to secure funding for real estate projects both commercial and residential, business acquisitions.
Build and maintain financial relationships with investors' brokers and funding partners.
CEO January 2011 to Current Company Name － City , State
Re-established brokering business after the real estate meltdown as an LLC in the state of Nevada.
Owner operator in good standing with secretary of state.
Duties to include but not limited to successfully negotiating large contracts valued in excess of 23 million dollars for clients with investors and or other funding sources.
I display the following attributes vital to business to business protocol.
Responding to investor and client leads timely, answering questions, providing information and ideally setting an appointment for meetings and three way calls.
Following-up with leads to assist them as needed through their funding phase until ready for a financial decision and purchase.
CEO January 2001 to January 2005 Company Name － City , State
Infantry soldier, Iraq war veteran.
Oct, 2008 structured The Lane Organization, LLC under records of the Nevada Secretary of State as a Limited Liability Corporation.
Main function was brokering real estate notes, annuities, and structured settlements.
Main skill was to contact high profile investors to spark interests in client offerings using investor databases and points of contact.
Negotiating fees and price offerings between investors, clients and other interested parties.
Field Radio Operator Communication specialist January 1983 to January 1987 Company Name － City , State
Education
Associate Degree : Sport Psychology , 2012 National University － City , State , usa
High School Diploma : 1983 Midfield high School － City , State , usa
Associate of Arts : Golf Management , 08/2011 PGCC Professional Golfers Career College － City , State , usa
Professional Golf Management City , State
2011 to present Sport Psychology with audio sound therapy as a side study. Bachelors' degree in progress.
Professional Affiliations
Veterans Administration
Personal Information
Fair play golfer, reading, learning and communicating. I have other interest outside of golf such as horses, traveling and other outdoor activities. Jet skiing, outdoor lunches with spouse, and too many things to want to do with little or no time to do them. Outgoing energetic and fun to be around. In a business setting I am the type to roll up the sleeves and grab the task at hand. Due to my military background I am able to make quick decisive decisions and work under stress. I am currently looking for the next career move in life and will embrace it energetically for the right employer. I am trainable and still strive to learn at least one thing every day.
Interests
Shadow Valley Golf Course: Boise, Idaho - Caddie Services 2009-2010 Ontario Golf Course: Ontario, Oregon - Volunteer course maintenance 2009-2011 Soboba Classic Nation Wide Tour: Volunteer 2009-2010 LPGA Pro Am Kraft Nabisco, Mission Hills Country Club, Pro Am Caddie 2011 Professional Golfers Career College Associates Degree in golf Instruction 2009-2011
MEDALS U.S. Army Good Conduct Medal U.S. Marine Corp Good Conduct Medal National Defense Service Medal U.S. Army Good Conduct Medal U.S. Marine Corp Good Conduct Medal National Defense Service Medal GOLF EXPERIENCE: Shadow Valley Golf Course: Boise, Idaho - Caddie Services 2009-2010 Ontario Golf Course: Ontario, Oregon - Volunteer course maintenance 2009-2011 Soboba Classic Nation Wide Tour: Volunteer 2009-2010 LPGA Pro Am Kraft Nabisco, Mission Hills Country Club, Pro Am Caddie 2011 Professional Golfers Career College Associates Degree in golf Instruction 2009-2011
About me: Fair play golfer, reading, learning and communicating. I have other interest outside of golf such as horses, traveling and other outdoor activities. Jet skiing, outdoor lunches with spouse, and too many things to want to do with little or no time to do them. Outgoing energetic and fun to be around. In a business setting I am the type to roll up the sleeves and grab the task at hand. Due to my military background I am able to make quick decisive decisions and work under stress. I am currently looking for the next career move in life and will embrace it energetically for the right employer. I am trainable and still strive to learn at least one thing every day.
",BUSINESS-DEVELOPMENT
37087824," DIRECTOR OF OPERATIONS Summary A motivated professional seeking a position as an administrative assistant utilizing my 20 years of experience managing business operations and personnel to achieve organizational profitability. Dynamic personality with the interpersonal communication skills to engage and develop strong rapport with individuals at all levels. Excellent organizational and planning competencies utilized in providing full support to a department of 59 employees. Adapt worker, capable of efficiently maintaining departmental records in a multi-faceted organization to meet tight deadlines. Proficient in multiple computer applications with fast and accurate, typing skills and proven ability to plan, organize, direct, and execute while yielding optimum results. Well versed in Microsoft Office Suite. Highlights Microsoft Office proficiency Excel spreadsheets Meticulous attention to detail Results-oriented Self-directed Time management Professional and mature Resourceful Strong problem solver Advanced MS Office Suite knowledge Strong interpersonal skills Dedicated team player Meeting planning Schedule management Experience Director of Operations September 2007 to February 2012 Company Name － City , State Managed daily operations for 59 employees while managing a $2.5 million facility supporting 2.8K customers Oversaw execution, negotiation and implementation of $11.4 million annual contracts and $442K cook addendum contract Inventoried food stock levels and purchases which reduced operating costs by 18% in seven months Allocated essential core training for 32 personnel saving $61K in travel costs Balanced accounts receivables for 4 vendors and reconciled accounts payable Fitness Operations Manager July 2006 to September 2007 Company Name － City , State Provided secretarial and administrative support to Services Director Allocated $90K in funding for new fitness equipment enhanced quality of life for 400K customers Accounted for $80K in resale funds, inventory, and daily bank deposits Developed plan of action and milestones for Operational Risk Management Program achieved goal of 90% in two weeks Networked with senior management, employees, and external agencies to correct 19 open work orders and 5 projects culminating in $2.8K in repairs and upgrades. Administrative Assistant February 2004 to July 2006 Company Name － City , State Provided administrative assistance to the Commander of the Air Logistics Center Prepared and maintained financial reports Received and maintained records of telephone calls, incoming and outgoing correspondence Liaised with protocol staff, external agencies, and visiting dignitary's support staff. Training and Readiness Manager August 2001 to February 2004 Company Name － City , State Developed training program and electronic reports of personnel to ensure proficient status of 290 tasks which improved stats to100% in two months. Provided invaluable, critical administrative support of active duty cases of fallen heroes. Prepared monthly reports capturing training status of 97 personnel for senior management and headquarters. Education Bachelors of Science : Healthcare Administration , 2014 Southwestern College － City , State GPA: Summa Cum Laude Graduate Healthcare Administration Summa Cum Laude Graduate Associate of Applied Science : Leadership and Management , 2010 U.S. Air Force, Air University Distance Learning Training Specialized in Leadership Management, Managerial Communication, Total Quality Management, Management Theory, Management by Objective, Motivation, Counseling and Diversity Associates of Applied Science : Fitness, Recreation, and Services Management , 2007 Community College of the Air Force Fitness, Recreation, and Services Management Skills Account Management, Accounts Receivables, Administrative Support, Subordinate Counseling, Computer Proficiency, Customer Service, Financial Report Reconcile, Funds Management, Inventory, Logistics Director, Risk Management, Secretarial Duties, Communication Skills, Total Quality Management, Executive Management Support, Filing, Grammar, Internet Research, Letters and Memos, Lotus Notes, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Minute Taking, Multi-Task Management, Organizational Skills, Prioritization, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management, Vendor Management, Coordination, Documentation, ","
DIRECTOR OF OPERATIONS
Summary
A motivated professional seeking a position as an administrative assistant utilizing my 20 years of experience managing business operations and personnel to achieve organizational profitability. Dynamic personality with the interpersonal communication skills to engage and develop strong rapport with individuals at all levels. Excellent organizational and planning competencies utilized in providing full support to a department of 59 employees. Adapt worker, capable of efficiently maintaining departmental records in a multi-faceted organization to meet tight deadlines. Proficient in multiple computer applications with fast and accurate, typing skills and proven ability to plan, organize, direct, and execute while yielding optimum results. Well versed in Microsoft Office Suite.
Highlights
Microsoft Office proficiency
Excel spreadsheets
Meticulous attention to detail
Results-oriented
Self-directed
Time management
Professional and mature
Resourceful
Strong problem solver
Advanced MS Office Suite knowledge
Strong interpersonal skills
Dedicated team player
Meeting planning
Schedule management
Experience
Director of Operations September 2007 to February 2012 Company Name － City , State
Managed daily operations for 59 employees while managing a $2.5 million facility supporting 2.8K customers
Oversaw execution, negotiation and implementation of $11.4 million annual contracts and $442K cook addendum contract
Inventoried food stock levels and purchases which reduced operating costs by 18% in seven months
Allocated essential core training for 32 personnel saving $61K in travel costs
Balanced accounts receivables for 4 vendors and reconciled accounts payable
Fitness Operations Manager July 2006 to September 2007 Company Name － City , State
Provided secretarial and administrative support to Services Director
Allocated $90K in funding for new fitness equipment enhanced quality of life for 400K customers
Accounted for $80K in resale funds, inventory, and daily bank deposits
Developed plan of action and milestones for Operational Risk Management Program achieved goal of 90% in two weeks
Networked with senior management, employees, and external agencies to correct 19 open work orders and 5 projects culminating in $2.8K in repairs and upgrades.
Administrative Assistant February 2004 to July 2006 Company Name － City , State
Provided administrative assistance to the Commander of the Air Logistics Center
Prepared and maintained financial reports
Received and maintained records of telephone calls, incoming and outgoing correspondence
Liaised with protocol staff, external agencies, and visiting dignitary's support staff.
Training and Readiness Manager August 2001 to February 2004 Company Name － City , State
Developed training program and electronic reports of personnel to ensure proficient status of 290 tasks which improved stats to100% in two months.
Provided invaluable, critical administrative support of active duty cases of fallen heroes.
Prepared monthly reports capturing training status of 97 personnel for senior management and headquarters.
Education
Bachelors of Science : Healthcare Administration , 2014 Southwestern College － City , State GPA: Summa Cum Laude Graduate
Healthcare Administration Summa Cum Laude Graduate
Associate of Applied Science : Leadership and Management , 2010 U.S. Air Force, Air University Distance Learning
Training Specialized in Leadership Management, Managerial Communication, Total Quality Management, Management Theory, Management by Objective, Motivation, Counseling and Diversity
Associates of Applied Science : Fitness, Recreation, and Services Management , 2007 Community College of the Air Force Fitness, Recreation, and Services Management
Skills
Account Management, Accounts Receivables, Administrative Support, Subordinate Counseling, Computer Proficiency, Customer Service, Financial Report Reconcile, Funds Management, Inventory, Logistics Director, Risk Management, Secretarial Duties, Communication Skills, Total Quality Management, Executive Management Support, Filing, Grammar, Internet Research, Letters and Memos, Lotus Notes, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Minute Taking, Multi-Task Management, Organizational Skills, Prioritization, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management, Vendor Management, Coordination, Documentation,
",FITNESS
18905648," SOCIAL MEDIA COORDINATOR Skills Microsoft Word Excel Powerpoint Photoshop Illustrator Facebook Instagram Twitter Qualitative and Quantitative Analysis Public Speaking Experience Company Name City , State Social Media Coordinator 06/2017 to 12/2017 Created content and strategized social media posts/ advertisements for Facebook, Instagram, and Yelp accounts. Promoted new products with weekly posts of both local and and world class wines/ beers. curated content based on insights such as audiences reached, and peak times of day/ week. Company Name City , State Bartender 10/2017 Organized and Inducted wine tastings for both private and corporate events held in store Communicated with concierge services from surrounding hotels on a weekly basis Exhibited a vast knowledge of wine and beer varietals to better assist customers with their purchases. Smart Car Brand Ambassador Informed the SF community about the 2018 all electric Smart Car Worked with coordinators to set up a pop up for Smart Car promotion with an eco friendly theme Prompted interested individuals in the market for a Smart Car to test drive the vehicle with me Curated a social media campaign to advertise the pop up event. Company Name City , State Shift Lead 09/2016 to 09/2017 Brought employee training attainment from 44% to 100% in three months, surpassing the district stores. Wrote weekly schedules bases off of projected sales. Assisted in developing promotional plans to reach sales goals. Certified as a. Company Name City , State Office Assistant 01/2018 to 01/2018 Entered data using Excel. Organized files. Answered phone calls. Skills Photoshop, employee training, Public Speaking, Quantitative Analysis, sales ","
SOCIAL MEDIA COORDINATOR
Skills
Microsoft Word
Excel
Powerpoint
Photoshop
Illustrator
Facebook
Instagram
Twitter
Qualitative and Quantitative Analysis
Public Speaking
Experience
Company Name City , State Social Media Coordinator 06/2017 to 12/2017
Created content and strategized social media posts/ advertisements for Facebook, Instagram, and Yelp accounts.
Promoted new products with weekly posts of both local and and world class wines/ beers.
curated content based on insights such as audiences reached, and peak times of day/ week.
Company Name City , State Bartender 10/2017
Organized and Inducted wine tastings for both private and corporate events held in store Communicated with concierge services from surrounding hotels on a weekly basis Exhibited a vast knowledge of wine and beer varietals to better assist customers with their purchases.
Smart Car Brand Ambassador Informed the SF community about the 2018 all electric Smart Car Worked with coordinators to set up a pop up for Smart Car promotion with an eco friendly theme Prompted interested individuals in the market for a Smart Car to test drive the vehicle with me Curated a social media campaign to advertise the pop up event.
Company Name City , State Shift Lead 09/2016 to 09/2017
Brought employee training attainment from 44% to 100% in three months, surpassing the district stores.
Wrote weekly schedules bases off of projected sales.
Assisted in developing promotional plans to reach sales goals.
Certified as a.
Company Name City , State Office Assistant 01/2018 to 01/2018
Entered data using Excel.
Organized files.
Answered phone calls.
Skills
Photoshop, employee training, Public Speaking, Quantitative Analysis, sales
",DIGITAL-MEDIA
23011221," HUMAN RESOURCES MANAGER www.linkedin.com/in/theealimuniz Professional Summary Dedicated Human Resource Manager with hands-on personnel management experience, and business-related academic knowledge that blends seamlessly into a position such as Human Resources Manager. Adapt at addressing sensitive issues and maintaining the strictest of confidentiality. Particularly organized and efficient with a flair for prioritizing. As well as highly skilled at incorporating creative leadership skills to achieve business objectives. Skills Equal opportunities facilitation Recruitment strategies Labor negotiations Recordkeeping Compensation structuring Benefits administration Payroll coordination Workforce improvements Company organization Training programs Human Resources Certification New employee orientations Compensation and benefits Termination procedures MS Office proficient Project management FMLA comprehension Society for Human Resource Management Team building  In-depth knowledge of HR Compliance Trained in FMLA/ADA/EEO/WC Knowledgeable in all HR Systems Professionals in Human Resources Association Employee recruitment Business mediation ADP Workforce Now SharePoint Intranet softwar SharePoint Intranet software Microsoft Office  Microsoft Access Oracle,  Profit Line,  CPR, and Bilingual English/Spanish, Outlook, PaychexFlex, Zenefits, Crimshield, DocuSign, Conflict Management and Problem Solving, Personnel Management, Interpersonal Skills, Organized and Efficient, Diplomatic, Conflict Resolution, Business Knowledge, Pivot tables Work History Human Resources Manager 01/2018
to Current Company Name – City ,
State • Sourced for Contract, Temp, and Direct to Hire Employees
• Order VID, PID, Tech numbers for employees through Spectrum Charter
• Onboard new hires through HR system such as Zenefits and Paychex Flex
• Created PowerPoint presentation educating employees on benefits programs and costs that designed and implemented employee benefit programs
• Advised management on complex employment law issues to resolve issue consistently and fairly
• Coach employees on supervisory skills to increase communications, clarify expectations and improve performance.
• Counseled employees on performance to improve quality of service and efficiency.
• Maintain and process all necessary company licenses and bonds.
• Co-authored company's employee handbook outlining payroll
• Reconstructed the companies Hiring Process
• Send Documents to New Hires through DocuSign
• Work on insuring company Vehicles, filing claims and or Accident Reports
• Run MVR'S through IIX
• Created offer letter and Policies for the company
• Performance Evaluations to better the Performance Metrics Shadowed employees to determine an accurate description of the duties and skills required for each position. Updated key human resource metrics, including turnover and terminations, using reporting tools on the HRMS database. Conducted salary survey research for both exempt and non-exempt positions. Established and monitored employee pay scales. Facilitated the criminal background check process for new hires. Developed and enforced company policy and procedures relating to all phases of human resources activity. Conducted employment verifications and investigations. Developed and facilitated all new-hire orientations. Fitness Consultant 11/2017
to 01/2018 Company Name – City ,
State High volume calling - up to 200 calls per day to generate sales. Follow up on all prospects by using established Gold's Gym sales systems. Conduct gym tours using established Gold's Gym sales systems. Conduct telephone inquiries using established Gold's Gym sales systems. Explained exercise modifications and contraindicated movements to participants with a history of injury. Implemented marketing strategies which resulted in 12% growth of customer base. Fitness Consultant 11/2017
to 01/2018 Company Name – City ,
State High volume calling - up to 200 calls per day to generate sales. Follow up on all prospects by using established Gold's Gym sales systems. Conduct gym tours using established Gold's Gym sales systems. Conduct telephone inquiries using established Gold's Gym sales systems. Explained exercise modifications and contraindicated movements to participants with a history of injury. Supervisor 05/2013
to 09/2017 Company Name – City ,
State • Managed member billing and accounts using Profit Line
• Performed diversified administrative tasks including completing schedule for 7 employees
• Promoted and organized a variety of events for children of all ages ensuring safety
• Hired, interviewed and trained Kids Club Attendants
• Outsourced to find potential employees
• Checked backgrounds of Kids club employees
• Payroll for the kid's club department through ADP Provided instruction, coaching and motivation to all employees during the shift. Developed and enforced safety standards and procedures for food quality and sanitation purposes. Checked job sites for accuracy, quality and to ensure that all specifications for the project were met. Marked clearance items down and moved the merchandise to its proper area of the store. Supervisor 05/2013
to 09/2017 Company Name – City ,
State • Managed member billing and accounts using Profit Line
• Performed diversified administrative tasks including completing schedule for 7 employees
• Promoted and organized a variety of events for children of all ages ensuring safety
• Hired, interviewed and trained Kids Club Attendants
• Outsourced to find potential employees
• Checked backgrounds of Kids club employees
• Payroll for the kid's club department through ADP Provided instruction, coaching and motivation to all employees during the shift. Developed and enforced safety standards and procedures for food quality and sanitation purposes. Checked job sites for accuracy, quality and to ensure that all specifications for the project were met. Marked clearance items down and moved the merchandise to its proper area of the store. Politely assisted customers in person and via telephone. Administrative Clerk 05/2009
to 09/2017 Company Name – City ,
State • Checked in members as well as answered Questions and Concerns
• Led programs in science, technology, engineering, and math for young children
• Assisted with new employee orientation Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance. Education BBA : Management 2017 Ct Bauer University of Houston -
City Management Graduated with 3.465 GPA Member of SHRM  Dean's List Fall 2015  Majored in Management Awarded  Certificate in Entrepreneurship Skills administrative, ADP, benefits, billing, bonds, clarify, Coach, Interpersonal Skills, Conflict Management, Conflict Resolution, CPR, Bilingual English, filing, Hiring, HR, law, market, math, meetings, Microsoft Access, Microsoft Office Suite, Outlook, PowerPoint, power point, Oracle, Payroll, pen, Personnel Management, Pivot tables, Policies, Problem Solving, Profit, quality, safety, sales, Spanish, Staffing, supervisory skills, telephone, written communications Additional Information HONORS AND AWARDS
Presidents List Spring 2014 - Summer 2015
Dean's List Fall 2015 Certifications Certificate in Entrepreneurship ","
HUMAN RESOURCES MANAGER
www.linkedin.com/in/theealimuniz
Professional Summary
Dedicated Human Resource Manager with hands-on personnel management experience, and business-related academic knowledge that blends seamlessly into a position such as Human Resources Manager. Adapt at addressing sensitive issues and maintaining the strictest of confidentiality. Particularly organized and efficient with a flair for prioritizing. As well as highly skilled at incorporating creative leadership skills to achieve business objectives.
Skills
Equal opportunities facilitation
Recruitment strategies
Labor negotiations
Recordkeeping
Compensation structuring
Benefits administration
Payroll coordination
Workforce improvements
Company organization
Training programs
Human Resources Certification
New employee orientations
Compensation and benefits
Termination procedures
MS Office proficient
Project management
FMLA comprehension
Society for Human Resource Management
Team building 
In-depth knowledge of HR Compliance
Trained in FMLA/ADA/EEO/WC
Knowledgeable in all HR Systems
Professionals in Human Resources Association
Employee recruitment
Business mediation
ADP Workforce Now
SharePoint Intranet softwar
SharePoint Intranet software
Microsoft Office 
Microsoft Access
Oracle, 
Profit Line,
 CPR, and Bilingual English/Spanish, Outlook, PaychexFlex, Zenefits, Crimshield, DocuSign, Conflict Management and Problem Solving, Personnel Management, Interpersonal Skills, Organized and Efficient, Diplomatic, Conflict Resolution, Business Knowledge, Pivot tables
Work History
Human Resources Manager 01/2018
to Current Company Name – City ,
State
• Sourced for Contract, Temp, and Direct to Hire Employees
• Order VID, PID, Tech numbers for employees through Spectrum Charter
• Onboard new hires through HR system such as Zenefits and Paychex Flex
• Created PowerPoint presentation educating employees on benefits programs and costs that designed and implemented employee benefit programs
• Advised management on complex employment law issues to resolve issue consistently and fairly
• Coach employees on supervisory skills to increase communications, clarify expectations and improve performance.
• Counseled employees on performance to improve quality of service and efficiency.
• Maintain and process all necessary company licenses and bonds.
• Co-authored company's employee handbook outlining payroll
• Reconstructed the companies Hiring Process
• Send Documents to New Hires through DocuSign
• Work on insuring company Vehicles, filing claims and or Accident Reports
• Run MVR'S through IIX
• Created offer letter and Policies for the company
• Performance Evaluations to better the Performance Metrics
Shadowed employees to determine an accurate description of the duties and skills required for each position.
Updated key human resource metrics, including turnover and terminations, using reporting tools on the HRMS database.
Conducted salary survey research for both exempt and non-exempt positions.
Established and monitored employee pay scales.
Facilitated the criminal background check process for new hires.
Developed and enforced company policy and procedures relating to all phases of human resources activity.
Conducted employment verifications and investigations.
Developed and facilitated all new-hire orientations.
Fitness Consultant 11/2017
to 01/2018 Company Name – City ,
State
High volume calling - up to 200 calls per day to generate sales.
Follow up on all prospects by using established Gold's Gym sales systems.
Conduct gym tours using established Gold's Gym sales systems.
Conduct telephone inquiries using established Gold's Gym sales systems.
Explained exercise modifications and contraindicated movements to participants with a history of injury.
Implemented marketing strategies which resulted in 12% growth of customer base.
Fitness Consultant 11/2017
to 01/2018 Company Name – City ,
State
High volume calling - up to 200 calls per day to generate sales.
Follow up on all prospects by using established Gold's Gym sales systems.
Conduct gym tours using established Gold's Gym sales systems.
Conduct telephone inquiries using established Gold's Gym sales systems.
Explained exercise modifications and contraindicated movements to participants with a history of injury.
Supervisor 05/2013
to 09/2017 Company Name – City ,
State
• Managed member billing and accounts using Profit Line
• Performed diversified administrative tasks including completing schedule for 7 employees
• Promoted and organized a variety of events for children of all ages ensuring safety
• Hired, interviewed and trained Kids Club Attendants
• Outsourced to find potential employees
• Checked backgrounds of Kids club employees
• Payroll for the kid's club department through ADP
Provided instruction, coaching and motivation to all employees during the shift.
Developed and enforced safety standards and procedures for food quality and sanitation purposes.
Checked job sites for accuracy, quality and to ensure that all specifications for the project were met.
Marked clearance items down and moved the merchandise to its proper area of the store.
Supervisor 05/2013
to 09/2017 Company Name – City ,
State
• Managed member billing and accounts using Profit Line
• Performed diversified administrative tasks including completing schedule for 7 employees
• Promoted and organized a variety of events for children of all ages ensuring safety
• Hired, interviewed and trained Kids Club Attendants
• Outsourced to find potential employees
• Checked backgrounds of Kids club employees
• Payroll for the kid's club department through ADP
Provided instruction, coaching and motivation to all employees during the shift.
Developed and enforced safety standards and procedures for food quality and sanitation purposes.
Checked job sites for accuracy, quality and to ensure that all specifications for the project were met.
Marked clearance items down and moved the merchandise to its proper area of the store.
Politely assisted customers in person and via telephone.
Administrative Clerk 05/2009
to 09/2017 Company Name – City ,
State
• Checked in members as well as answered Questions and Concerns
• Led programs in science, technology, engineering, and math for young children
• Assisted with new employee orientation
Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
Education
BBA : Management 2017 Ct Bauer University of Houston -
City
Management
Graduated with 3.465 GPA
Member of SHRM 
Dean's List Fall 2015 
Majored in Management
Awarded 
Certificate in Entrepreneurship
Skills
administrative, ADP, benefits, billing, bonds, clarify, Coach, Interpersonal Skills, Conflict Management, Conflict Resolution, CPR, Bilingual English, filing, Hiring, HR, law, market, math, meetings, Microsoft Access, Microsoft Office Suite, Outlook, PowerPoint, power point, Oracle, Payroll, pen, Personnel Management, Pivot tables, Policies, Problem Solving, Profit, quality, safety, sales, Spanish, Staffing, supervisory skills, telephone, written communications
Additional Information
HONORS AND AWARDS
Presidents List Spring 2014 - Summer 2015
Dean's List Fall 2015
Certifications
Certificate in Entrepreneurship
",FITNESS
97449528," OFFICE SUPPORT COORDINATOR Summary Highly qualified, detail-oriented and hardworking office manager with more than 12 years of experience. Proficient in research, writing, case management and client relations. Self-starter with strong problem solving and organizational abilities. Demonstrated ability to handle difficult situation with tact. Skilled in analyzing a task and breaking it down into manageable pieces. Team player with exceptional communication and interpersonal skills. Highlights Time management Strong problem solver Resourceful Mail management Schedule management Meticulous attention to detail Results-oriented Self-directed Report development Self-starter Accomplishments General   Coordinated all department functions for team of 10+ employees. Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude. Successfully planned and executed corporate meetings, lunches and special events for groups of 15+ employees. Training   Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results. Employee Management   Liaised with HR department to establish employee benefits, training, payroll and termination procedures. Administration   Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Customer Service   Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Multitasking   Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. Research   Investigated and analyzed client complaints to identify and resolve issues. Experience September 2013 to January 2015 Company Name City , State Office Support Coordinator Provided a courteous, professional contact for the site. Referred calls to appropriate agencies. Accurately completed tracking of work processed for used by Case Management staff and provided support to the Case Management Director(s). Created forms in user-friendly formats and assisted leadership with the Support Intensity Scale, *Referrals and Long Term Home Health processes as requested. Coordinated meetings and meeting arrangements. This included scheduling, room set up and facilitation assistance as requested. Planned, arranged, and coordinated community projects, team development and other activities as needed. Prepared Check Requests following Finance Department policies, procedures, and deadlines. Ensured proper coding so that funds are taken from appropriate accounts. Assisted with and completed internal file reviews, set-up and archiving. Remained knowledgeable and current of DDD Rules and *Regulations, Program Quality Standards, expectations and best practices including CCMS, Benefits Utilization System BUS), etc. April 2013 to August 2013 Company Name City , State Financial Foundation Associate / Seasonal Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage. Processed applications, payments, corrections, endorsements and cancellations. Promoted agency products to customers on the telephone. Presented and clearly explained insurance policy options to clients based on their needs and goals. Promoted client retention through high-quality service and follow through. Presented account proposals in a professional and timely manner. August 2011 to April 2013 Company Name City , State Human Resource Assistant / Administrative Assistant III Answered employee questions regarding employment records and resolved any issues. Advised managers on organizational policy matters and recommend needed changes. Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Verified employment and accountable of establishment and preparation of new-hire paperwork. Entered, modified, and proofread data in PeopleSoft and BackOffice. January 2013 to March 2013 Company Name City , State ABA Therapist Applied Behavioral Analysis to help clients improve their fuctionality May 2010 to August 2010 Company Name City , State Data Entry Clerk Verified that information in the computer system was up-to-date and accurate. Identified and resolved system and account issues. Requested pricing from vendors and created offers for clients. November 2006 to March 2010 Company Name City , State Office Management Specialist / Office Administrator Executed accounts receivable reporting enhancements and reconciliation procedures. Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software. Addressed and resolved non-routine, complex and unexpected variances. Provided reliable and timely project by project expense, capitalization, amortization and spend data for all departments. Efficiently implemented short-term tracking factoring in possible long-term tracking strategies. Coordinated all department functions for team of 10 employees. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Verified and logged in deadlines for responding to daily inquiries. Supervised and trained admitting, billing and collection staff. Created databases and spreadsheets to improve inventory management and reporting accuracy. Implemented updated online collection procedures for payment, increasing on-time payments by [Number]%.Implemented updated online collection procedures for payment, increasing on-time payments by 98 %. Managed incoming and outgoing calls for busy Internet website.Improved communication efficiency as primary liaison between departments and clients. Education 2012 University of Colorado Colorado Springs City , State , El Paso Bachelor : Psychology BA in Psychology 3.87 GPA / Graduated Magna Cum Laude 2006 State Vocational School III Bamberg / Germany City , State , Germany III Bamberg
Vocational Field Economics + Administration, Health (2003-2006)
Graf-Stauffenberg-Business School Bamberg
Business Certificate : Administratin/ Business/ Health Major in Business Administration Minor in Health and Employment Law Coursework includes Economics Coursework includes Organizational Behavior Coursework includes English Languages Bilingual in English and German Interests Committed to community service. Extensive volunteer history includes being a Court Appointed Special Advocate for abused and neglected children and collecting experience as a Neonatal Hearing Screen Volunteer at St. Francis / Penrose in postpartum wing and Neonatal Intensive Care Unit. Skills Case Management Excellent Customer Service ","
OFFICE SUPPORT COORDINATOR
Summary
Highly qualified, detail-oriented and hardworking office manager with more than 12 years of experience. Proficient in research, writing, case management and client relations. Self-starter with strong problem solving and organizational abilities. Demonstrated ability to handle difficult situation with tact. Skilled in analyzing a task and breaking it down into manageable pieces. Team player with exceptional communication and interpersonal skills.
Highlights
Time management
Strong problem solver
Resourceful
Mail management
Schedule management
Meticulous attention to detail
Results-oriented
Self-directed
Report development
Self-starter
Accomplishments
General  
Coordinated all department functions for team of 10+ employees.
Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Successfully planned and executed corporate meetings, lunches and special events for groups of 15+ employees.
Training  
Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
Employee Management  
Liaised with HR department to establish employee benefits, training, payroll and termination procedures.
Administration  
Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
Customer Service  
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Multitasking  
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Research  
Investigated and analyzed client complaints to identify and resolve issues.
Experience
September 2013
to
January 2015
Company Name City , State Office Support Coordinator
Provided a courteous, professional contact for the site.
Referred calls to appropriate agencies.
Accurately completed tracking of work processed for used by Case Management staff and provided support to the Case Management Director(s).
Created forms in user-friendly formats and assisted leadership with the Support Intensity Scale, *Referrals and Long Term Home Health processes as requested.
Coordinated meetings and meeting arrangements.
This included scheduling, room set up and facilitation assistance as requested.
Planned, arranged, and coordinated community projects, team development and other activities as needed.
Prepared Check Requests following Finance Department policies, procedures, and deadlines.
Ensured proper coding so that funds are taken from appropriate accounts.
Assisted with and completed internal file reviews, set-up and archiving.
Remained knowledgeable and current of DDD Rules and *Regulations, Program Quality Standards, expectations and best practices including CCMS, Benefits Utilization System BUS), etc.
April 2013
to
August 2013
Company Name City , State Financial Foundation Associate / Seasonal
Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.
Processed applications, payments, corrections, endorsements and cancellations.
Promoted agency products to customers on the telephone.
Presented and clearly explained insurance policy options to clients based on their needs and goals.
Promoted client retention through high-quality service and follow through.
Presented account proposals in a professional and timely manner.
August 2011
to
April 2013
Company Name City , State Human Resource Assistant / Administrative Assistant III
Answered employee questions regarding employment records and resolved any issues.
Advised managers on organizational policy matters and recommend needed changes.
Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
Verified employment and accountable of establishment and preparation of new-hire paperwork.
Entered, modified, and proofread data in PeopleSoft and BackOffice.
January 2013
to
March 2013
Company Name City , State ABA Therapist
Applied Behavioral Analysis to help clients improve their fuctionality
May 2010
to
August 2010
Company Name City , State Data Entry Clerk
Verified that information in the computer system was up-to-date and accurate.
Identified and resolved system and account issues.
Requested pricing from vendors and created offers for clients.
November 2006
to
March 2010
Company Name City , State Office Management Specialist / Office Administrator
Executed accounts receivable reporting enhancements and reconciliation procedures.
Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software. Addressed and resolved non-routine, complex and unexpected variances.
Provided reliable and timely project by project expense, capitalization, amortization and spend data for all departments.
Efficiently implemented short-term tracking factoring in possible long-term tracking strategies.
Coordinated all department functions for team of 10 employees.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Verified and logged in deadlines for responding to daily inquiries.
Supervised and trained admitting, billing and collection staff.
Created databases and spreadsheets to improve inventory management and reporting accuracy.
Implemented updated online collection procedures for payment, increasing on-time payments by [Number]%.Implemented updated online collection procedures for payment, increasing on-time payments by 98 %.
Managed incoming and outgoing calls for busy Internet website.Improved communication efficiency as primary liaison between departments and clients.
Education
2012
University of Colorado Colorado Springs City , State , El Paso Bachelor : Psychology
BA in Psychology
3.87 GPA / Graduated Magna Cum Laude
2006
State Vocational School III Bamberg / Germany City , State , Germany III Bamberg
Vocational Field Economics + Administration, Health (2003-2006)
Graf-Stauffenberg-Business School Bamberg
Business Certificate : Administratin/ Business/ Health
Major in Business Administration
Minor in Health and Employment Law
Coursework includes Economics
Coursework includes Organizational Behavior
Coursework includes English
Languages
Bilingual in English and German
Interests
Committed to community service. Extensive volunteer history includes being a Court Appointed Special Advocate for abused and neglected children and collecting experience as a Neonatal Hearing Screen Volunteer at St. Francis / Penrose in postpartum wing and Neonatal Intensive Care Unit.
Skills
Case Management
Excellent Customer Service
",AUTOMOBILE
18448085," DATA ANALYST Professional Summary Industrial and Systems Engineering graduate, certified Base SAS Programmer and a Lean Six Sigma Green Belt with strong
background in statistics, mathematics and logical problem solving looking for a dynamic opportunity in data driven fields of
analytics and statistical modeling. Core Qualifications Data Science Tools: R, Base SAS, Python (Numpy, Pandas, Matplotlib, Scikit- learn), SPSS, Minitab, MATLAB, Apache Spark, SQL,
MS Excel, MS Visio, Tableau MySQL, Oracle Database, Microsoft Access
Key Competencies: Data Extraction, Data Wrangling, Data Analysis, Data Visualization, Regression Analysis (Linear, Logistic and
Multinomial), Time Series Analysis, Association Rule Mining, Monte Carlo Simulation, Optimization, Random Forests Experience 07/2016 to Current Data Analyst Company Name － State 09/2015 to 05/2016 Student Manager Company Name － State Undertook a leadership and advisory role in training newcomers to hone their culinary and behavioral skills. PROJECTS Classification of Customers for Credit Card Company Jan 2016 ­ May 2016 Performed a logistic regression on a credit card company dataset to classify clients as credible and non-credible. Extracted crucial factors to simplify the classification model using exploratory factor analysis. Developed and validated a model to classify the future customers and aid decision-making. Simulation Analysis of Adding a Second Parking Ticket Booth at a Mall Aug 2015 ­ Dec 2015 Assessed distribution and trends of incoming customer patterns performing statistical analysis on MATLAB and ExpertFit. Additional booth modeled using Arena reduced average waiting time per customer from 6.2 minutes to 1.8 minutes. Statistical Analysis of Defects in Clutch Plate Manufacturing - A Six Sigma Study Jan 2015 ­ May 2015 The DMAIC methodology (Define, Measure, Analyze, Improve and Control) was implemented to understand the cause of the defects and data was statistically analyzed with the help of control charts using Minitab. 06/2013 to 07/2013 Intern Company Name Identified the areas in the assembly line of a light commercial vehicle where more operations could be housed. Developed a detailed model of improved layout to accommodate more operations using AutoCAD to improve the space utilization by 300%. consultant a self-storage company to classify the customers as 'worthy' and 'not worthy' based on their activity on the company website using the Random Forest algorithm. Built the model in R and model deployment using Python. Currently building a reservation model for Public Storage to forecast if the customer would reserve the storage or not. Education Aug 2016 Masters of Science : Industrial and Systems Engineering Binghamton University, State University of New York Industrial and Systems Engineering 3.51/4.00 May 2014 Bachelors of Engineering : Mechanical Engineering Osmania University Mechanical Engineering 3.33/4.00 Skills Apache, AutoCAD, charts, Credit, clients, Data Analysis, Data Visualization, Databases, Dec, decision-making, layout, leadership, MATLAB, Microsoft Access, MS Excel, Minitab, MySQL, Optimization, Oracle Database, Python, SAS, Simulation, Six Sigma, SPSS, SQL, Statistical Analysis, Tableau, Visio, website ","
DATA ANALYST
Professional Summary
Industrial and Systems Engineering graduate, certified Base SAS Programmer and a Lean Six Sigma Green Belt with strong
background in statistics, mathematics and logical problem solving looking for a dynamic opportunity in data driven fields of
analytics and statistical modeling.
Core Qualifications
Data Science Tools: R, Base SAS, Python (Numpy, Pandas, Matplotlib, Scikit- learn), SPSS, Minitab, MATLAB, Apache Spark, SQL,
MS Excel, MS Visio, Tableau MySQL, Oracle Database, Microsoft Access
Key Competencies: Data Extraction, Data Wrangling, Data Analysis, Data Visualization, Regression Analysis (Linear, Logistic and
Multinomial), Time Series Analysis, Association Rule Mining, Monte Carlo Simulation, Optimization, Random Forests
Experience
07/2016 to Current
Data Analyst Company Name － State
09/2015 to 05/2016
Student Manager Company Name － State
Undertook a leadership and advisory role in training newcomers to hone their culinary and behavioral skills.
PROJECTS Classification of Customers for Credit Card Company Jan 2016 ­ May 2016 Performed a logistic regression on a credit card company dataset to classify clients as credible and non-credible.
Extracted crucial factors to simplify the classification model using exploratory factor analysis.
Developed and validated a model to classify the future customers and aid decision-making.
Simulation Analysis of Adding a Second Parking Ticket Booth at a Mall Aug 2015 ­ Dec 2015 Assessed distribution and trends of incoming customer patterns performing statistical analysis on MATLAB and ExpertFit.
Additional booth modeled using Arena reduced average waiting time per customer from 6.2 minutes to 1.8 minutes.
Statistical Analysis of Defects in Clutch Plate Manufacturing - A Six Sigma Study Jan 2015 ­ May 2015 The DMAIC methodology (Define, Measure, Analyze, Improve and Control) was implemented to understand the cause of the defects and data was statistically analyzed with the help of control charts using Minitab.
06/2013 to 07/2013
Intern Company Name
Identified the areas in the assembly line of a light commercial vehicle where more operations could be housed.
Developed a detailed model of improved layout to accommodate more operations using AutoCAD to improve the space utilization by 300%.
consultant
a self-storage company to classify the customers as 'worthy' and 'not worthy' based on their activity on the company website using the Random Forest algorithm.
Built the model in R and model deployment using Python.
Currently building a reservation model for Public Storage to forecast if the customer would reserve the storage or not.
Education
Aug 2016
Masters of Science : Industrial and Systems Engineering Binghamton University, State University of New York Industrial and Systems Engineering 3.51/4.00
May 2014
Bachelors of Engineering : Mechanical Engineering Osmania University Mechanical Engineering 3.33/4.00
Skills
Apache, AutoCAD, charts, Credit, clients, Data Analysis, Data Visualization, Databases, Dec, decision-making, layout, leadership, MATLAB, Microsoft Access, MS Excel, Minitab, MySQL, Optimization, Oracle Database, Python, SAS, Simulation, Six Sigma, SPSS, SQL, Statistical Analysis, Tableau, Visio, website
",AUTOMOBILE
59011090," SOCIAL MEDIA COORDINATOR Summary To secure a position within an organization where I will be able to apply the extensive skills and abilities that I have acquired through my education and work experience in the advertising, marketing and social media fields. Highlights well-versed on social media channels (paid and organic) trends, content development, and community engagement  Account management Client relationship Google analytics Direct mail campaigns Fluent in Spanish  Experience 10/2016 to 02/2017 Social Media Coordinator Company Name － City , State Managed new product and content releases. Creates and schedules weekly content for client's professional social media accounts Utilize applications such as Canva, Sendible, basecamp, Google+, Cyfe and more  Manages and measures clients social media accounts for follower analysis, reach, and growth. Prepared detailed marketing forecasts on a monthly basis. Design, administer and launch email marketing campaigns using MailChimp.  Worked effectively in a heavily cross-functional, fast-paced environment. 09/2015 to Current Sales Associate Company Name － City , State Suggest key looks and incorporates the latest trends and current promotions based on the customer's individual style. Assist store in meeting and exceeding daily sales goals Maintain company brand standards of neat, clean and organized sales floor, cash wrap, fitting room and stockroom Partner with management on performing stock transfers, damage outs, and shipment receiving Comply with operational standards, to include following safety policies and proper censoring of merchandise.  06/2015 to 08/2015 Marketing Sales Intern Company Name － City , State Maintained Launch Trampoline Park social media accounts including Twitter, Facebook & Instagram Promote summer events thought their social media Vendor outreach regarding the summer program 01/2015 to 05/2015 Events Coordinator Company Name － City , State Vendor outreach providing detailed information on the event Contacting businesses for raffles and sponsorship Tracking In-kind gifts Event coordination and set up Management of volunteer activities such as shoreline cleanups. Education 2016 Bachelor of Arts : Communications (Advertising) Rhode Island College － City , State , United States Minor
in Marketing Communication Club member Honor
Society of the National Communication Association Dean List Languages Bilingual   (English / Spanish) Skills Excellent
use of Word, Excel and PowerPoint iMovie,  Photoshop, MS Publisher, and Final Cut Pro Advance Knowledge of social networks and social media tools, Facebook, Instagram, Twitter, Pinterest,
YouTube and Snapchat, sendible, cyfe, basecamp and more.   Strong writing skills Research abilities Strong Organization and planning skills Confidentiality ","
SOCIAL MEDIA COORDINATOR
Summary
To secure a position within an organization where I will be able to apply the extensive skills and abilities that I have acquired through my education and work experience in the advertising, marketing and social media fields.
Highlights
well-versed on social media channels (paid and organic) trends, content development, and community engagement 
Account management
Client relationship
Google analytics
Direct mail campaigns
Fluent in Spanish 
Experience
10/2016 to 02/2017
Social Media Coordinator Company Name － City , State Managed new product and content releases.
Creates and schedules weekly content for client's professional social media accounts
Utilize applications such as Canva, Sendible, basecamp, Google+, Cyfe and more 
Manages and measures clients social media accounts for follower analysis, reach, and growth.
Prepared detailed marketing forecasts on a monthly basis.
Design, administer and launch email marketing campaigns using MailChimp. 
Worked effectively in a heavily cross-functional, fast-paced environment.
09/2015 to Current
Sales Associate Company Name － City , State
Suggest key looks and incorporates the latest trends and current promotions based on the customer's individual style.
Assist store in meeting and exceeding daily sales goals Maintain company brand standards of neat, clean and organized sales floor, cash wrap, fitting room and stockroom
Partner with management on performing stock transfers, damage outs, and shipment receiving
Comply with operational standards, to include following safety policies and proper censoring of merchandise. 
06/2015 to 08/2015
Marketing Sales Intern Company Name － City , State
Maintained Launch Trampoline Park social media accounts including Twitter, Facebook & Instagram
Promote summer events thought their social media
Vendor outreach regarding the summer program
01/2015 to 05/2015
Events Coordinator Company Name － City , State
Vendor outreach providing detailed information on the event
Contacting businesses for raffles and sponsorship
Tracking In-kind gifts
Event coordination and set up
Management of volunteer activities such as shoreline cleanups.
Education
2016
Bachelor of Arts : Communications (Advertising) Rhode Island College － City , State , United States
Minor
in Marketing
Communication Club member
Honor
Society of the National Communication Association
Dean List
Languages
Bilingual  
(English / Spanish)
Skills
Excellent
use of Word, Excel and PowerPoint
iMovie,  Photoshop, MS Publisher, and Final Cut Pro
Advance Knowledge of social networks and social media tools, Facebook, Instagram, Twitter, Pinterest,
YouTube and Snapchat, sendible, cyfe, basecamp and more.  
Strong writing skills
Research abilities
Strong Organization and planning skills
Confidentiality
",DIGITAL-MEDIA
28733974," EXECUTIVE DIRECTOR Professional Summary An accomplished, skilled  leader  bringing 28 years of management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills.  Proven success in Association Management, including all business skills necessary in leading a small business.  Excellent communicator in both written and verbal form with successful track records acting as both a direct supervisor and as a liaison between staff and Association Board of Directors.  Consistently meets or exceeds both short and long term corporate goals for growth.  Proven leader in conference and meeting management including all aspects from meeting space and hotel negotiations, to speaker travel and networking, to attendee registration. Successful track record as a grant writer for projects for non-profit organizations. Skills Effective leader Consistently meet goals Project management Experienced in legislative processes Customer service-oriented Exceptional interpersonal communication Budget development Accounting software Long-term business planning and execution Negotiation Effective communication Staff training/development Executive presentation development Constant Contact Print advertising Public relations Special events planning Accomplished manager Public speaking talent Non-profit management Contract negotiations Excellent planner and coordinator Accurate and detailed Advanced MS Office Suite knowledge Conference planning Project planning Work History Executive Director , 07/2012 to 02/2015 Company Name – City , State Created new revenue streams through addition of two new fundraising events including a gala/dinner and 5K run . Exceeded company objectives in selling exhibitor booths and in attendance at the annual convention.  Exhibitor booths increased from 2%-8% yearly through the drought years of 2006-2008 and similarly in economic downturn for horticulture in 2009-2012 while other industry tradeshows and conferences experienced declines nation wide. Prepared in-house databases to process conference and training session registration and annual conference registration.  Largest number of attendees was 3,199 for annual conference; however, most annual conferences served 2,200 attendees. Managed projects for 36 volunteer Board of Director members, 6 committees and 5 regional chapters. Prepared and distributed payroll for staff of three  direct reports. Complied annual recommendations for end of fiscal year budgets. Prepared meeting minutes and developed action lists for staff. Oversaw daily office operations for staff of three employees. Planned and conducted  industry training meetings and Association Chapter meetings up to two per month, including handling all meeting details and registration processes. Negotiated prices and terms of sales for all meeting space, food and beverage purchases and hotel contracts.  Launched new website in October 2014 to enhance on-line presence of Association. Networked and interacted with other professionals through the Nursery and Landscape Association Executives of North America to optimize industry connections. Prepared income statements and balance sheets and projected cash flow. Managed business finances, including paying vendors and suppliers for products services rendered. Directed planning, budgeting, vendor selection and quality assurance efforts. Represented the organization to customers, the public, government officials and other external sources. Developed legislative policy with Director of Public Affairs and managed implementation of policy. Wrote and edited articles, web content, advertising copy, periodicals and publications for internal and external audiences. Wrote press materials and made presentations to media representatives. Attended 3-5 external trade shows each year to preserve company relations with distributors, customers and media personnel. Planned and organized seminars, meetings and annual planning retreats. Created messages, position statements and other corporate communications based on company's objectives. Created new revenue streams through grant writing with both the State of Georgia and the United States Department of Agriculture.  Successful in adding over $250,000 in grant revenues for the Association. President, Owner , 06/1998 to 07/2012 Company Name – City , State Provided Association Management, meeting planning, conference planning and in-house registration processes for various associations including National Association of Pond Professionals, Georgia Green Industry Association, Georgia Turfgrass Association, Georgia Turfgrass Foundation Trust, Georgia Vegetation Management Association as well as providing only registration services to several other organizations.  Responsible for all aspects of Association Management including staffing, budgets, AP/AR, public relations and public affairs, to include lobbying at both the state and national level. Executive Director , 08/1986 to 06/1998 Company Name – City , State Association management as outlined in GGIA position from 2012-2015. Statistician , 04/1983 to 06/1988 Company Name – City , State Managed state database of over 150,000 agricultural professionals.  Prepared programming through Martin Marietta Data Services to select survey respondents for agricultural production services in Georgia that would ensure mathematically accurate survey results.  Prepared quarterly Consumer Report Index that calculates pricing increases/decreases in consumer goods such as dairy products, meat products, etc. Education Bachelor of Science : Marketing Education with Business Electives , 1985 The University of Georgia - City , State Recipient of Ty Cobb Scholarship Graduated Magna Cum Laude President of the Distributive Education Clubs of America Associate of Science : Core Curriculum with Business Electives , 1982 Abraham Baldwin Agricultural College - City , State Recipient of George and Annie Sosebee  Scholarship Served on newspaper staff First ABAC student inducted into Phi Theta Kappa National Honor Fraternity Hall of Fame Recipient of the ABAC Student of Distinction in Business Recipient of the ABAC Student of Distinction in English President of Phi Theta Kappa National Honor Fraternity ","
EXECUTIVE DIRECTOR
Professional Summary
An accomplished, skilled  leader  bringing 28 years of management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills.  Proven success in Association Management, including all business skills necessary in leading a small business.  Excellent communicator in both written and verbal form with successful track records acting as both a direct supervisor and as a liaison between staff and Association Board of Directors.  Consistently meets or exceeds both short and long term corporate goals for growth.  Proven leader in conference and meeting management including all aspects from meeting space and hotel negotiations, to speaker travel and networking, to attendee registration. Successful track record as a grant writer for projects for non-profit organizations.
Skills
Effective leader
Consistently meet goals
Project management
Experienced in legislative processes
Customer service-oriented
Exceptional interpersonal communication
Budget development
Accounting software
Long-term business planning and execution
Negotiation
Effective communication
Staff training/development
Executive presentation development
Constant Contact
Print advertising
Public relations
Special events planning
Accomplished manager
Public speaking talent
Non-profit management
Contract negotiations
Excellent planner and coordinator
Accurate and detailed
Advanced MS Office Suite knowledge
Conference planning
Project planning
Work History
Executive Director , 07/2012 to 02/2015 Company Name – City , State
Created new revenue streams through addition of two new fundraising events including a gala/dinner and 5K run .
Exceeded company objectives in selling exhibitor booths and in attendance at the annual convention.  Exhibitor booths increased from 2%-8% yearly through the drought years of 2006-2008 and similarly in economic downturn for horticulture in 2009-2012 while other industry tradeshows and conferences experienced declines nation wide.
Prepared in-house databases to process conference and training session registration and annual conference registration.  Largest number of attendees was 3,199 for annual conference; however, most annual conferences served 2,200 attendees.
Managed projects for 36 volunteer Board of Director members, 6 committees and 5 regional chapters.
Prepared and distributed payroll for staff of three  direct reports.
Complied annual recommendations for end of fiscal year budgets.
Prepared meeting minutes and developed action lists for staff.
Oversaw daily office operations for staff of three employees.
Planned and conducted  industry training meetings and Association Chapter meetings up to two per month, including handling all meeting details and registration processes.
Negotiated prices and terms of sales for all meeting space, food and beverage purchases and hotel contracts. 
Launched new website in October 2014 to enhance on-line presence of Association.
Networked and interacted with other professionals through the Nursery and Landscape Association Executives of North America to optimize industry connections.
Prepared income statements and balance sheets and projected cash flow.
Managed business finances, including paying vendors and suppliers for products services rendered.
Directed planning, budgeting, vendor selection and quality assurance efforts.
Represented the organization to customers, the public, government officials and other external sources.
Developed legislative policy with Director of Public Affairs and managed implementation of policy.
Wrote and edited articles, web content, advertising copy, periodicals and publications for internal and external audiences.
Wrote press materials and made presentations to media representatives.
Attended 3-5 external trade shows each year to preserve company relations with distributors, customers and media personnel.
Planned and organized seminars, meetings and annual planning retreats.
Created messages, position statements and other corporate communications based on company's objectives.
Created new revenue streams through grant writing with both the State of Georgia and the United States Department of Agriculture.  Successful in adding over $250,000 in grant revenues for the Association.
President, Owner , 06/1998 to 07/2012 Company Name – City , State Provided Association Management, meeting planning, conference planning and in-house registration processes for various associations including National Association of Pond Professionals, Georgia Green Industry Association, Georgia Turfgrass Association, Georgia Turfgrass Foundation Trust, Georgia Vegetation Management Association as well as providing only registration services to several other organizations.  Responsible for all aspects of Association Management including staffing, budgets, AP/AR, public relations and public affairs, to include lobbying at both the state and national level.
Executive Director , 08/1986 to 06/1998 Company Name – City , State Association management as outlined in GGIA position from 2012-2015.
Statistician , 04/1983 to 06/1988 Company Name – City , State Managed state database of over 150,000 agricultural professionals.  Prepared programming through Martin Marietta Data Services to select survey respondents for agricultural production services in Georgia that would ensure mathematically accurate survey results.  Prepared quarterly Consumer Report Index that calculates pricing increases/decreases in consumer goods such as dairy products, meat products, etc.
Education
Bachelor of Science : Marketing Education with Business Electives , 1985 The University of Georgia - City , State
Recipient of Ty Cobb Scholarship
Graduated Magna Cum Laude
President of the Distributive Education Clubs of America
Associate of Science : Core Curriculum with Business Electives , 1982 Abraham Baldwin Agricultural College - City , State
Recipient of George and Annie Sosebee  Scholarship
Served on newspaper staff
First ABAC student inducted into Phi Theta Kappa National Honor Fraternity Hall of Fame
Recipient of the ABAC Student of Distinction in Business
Recipient of the ABAC Student of Distinction in English
President of Phi Theta Kappa National Honor Fraternity
",AGRICULTURE
11522068," GROUP FITNESS INSTRUCTOR Executive Summary To obtain a position as an experienced Training and Development professional with strong leadership and relationship-building skills. Core Qualifications Team Building Team Leadership Communication Skills Planning Organizational Skills Professional Experience Group Fitness Instructor March 2014 to April 2014 Company Name An 8 week course getting trained in fitness classes to instruct group exercises for the on campus gym. Assistant November 2011 to June 2013 An Assistant June 2011 to June 2011 Company Name at an after school program called AlphaBEST. Provided children from the grades K-5 a safe and friendly place to be after school hours. Introduced fun and exciting new ways to learn outside of the classroom with student centers and interactive activities. Mentored inner city children in New York City providing them with love and attention. Company Name Served with my sisters in a Christian Sorority serving Texas Tech and our community in Lubbock, TX. Education 06/2012 Centennial High School GPA: GPA: 3.98 Full time student and athlete all four years. GPA: 3.98 5/2013 Collin College Full time student taking my basic courses.
Texas Tech Languages Speak and read basic Spanish Skills basic, Coach, Human Resource, Leadership, read, Spanish, Teaching, Time Management ","
GROUP FITNESS INSTRUCTOR
Executive Summary
To obtain a position as an experienced Training and Development professional with strong leadership and relationship-building skills.
Core Qualifications
Team Building
Team Leadership
Communication Skills
Planning
Organizational Skills
Professional Experience
Group Fitness Instructor March 2014 to April 2014 Company Name
An 8 week course getting trained in fitness classes to instruct group exercises for the on campus gym.
Assistant November 2011 to June 2013
An Assistant June 2011 to June 2011 Company Name
at an after school program called AlphaBEST.
Provided children from the grades K-5 a safe and friendly place to be after school hours.
Introduced fun and exciting new ways to learn outside of the classroom with student centers and interactive activities.
Mentored inner city children in New York City providing them with love and attention.
Company Name
Served with my sisters in a Christian Sorority serving Texas Tech and our community in Lubbock, TX.
Education
06/2012 Centennial High School GPA: GPA: 3.98 Full time student and athlete all four years. GPA: 3.98
5/2013 Collin College Full time student taking my basic courses.
Texas Tech
Languages
Speak and read basic Spanish
Skills
basic, Coach, Human Resource, Leadership, read, Spanish, Teaching, Time Management
",FITNESS
29926588," VOLUNTEER ADVOCATE Summary Talented Bachelor of Arts Graduate seeking to obtain an entry level Professional position within your company. Excellent Customer service and management skills are just some of the skills I have accomplished in the course of my experiences. Dedicated Bachelor of Arts graduate with a double major in Psychology and Sociology also with a Minor in HealthCare Administration, and a passion to serve the community in a more excellence way. Comprehensive professional background in education, administrative support and team leadership. Strengths: Proficient at written, strong social perceptiveness through working with a variety of people. Exceptional clerical and administrative assistance skills. Research: Authored many research papers which required extensive research into statistics behavior within the social sciences. Thirty years of Clerical Administrative office work along with exceptional people and communication skills. Energetic Administrative Assistance Support with 10 years experience in high-level executive support roles. Organized and professional. Dedicated and focused individual who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Highlights Conducted numerous researches on Psychological and Social behavior and demonstrated the understanding of Psychological behavior in adults and adolescents, with an understanding of ethics and Social Responsibility, and demonstrated the understanding of the relationship between HealthCare Ethics and Medical Law. Also proficient at written, strong social perceptiveness through working with a variety of group projects, excellent oral and communication skills and exceptional organizational and leadership skills. Qualified Data Entry, Microsoft Word, PowerPoint, and Excel spreadsheets Meticulous attention to detail Results-oriented Self-directed Time management Professional and mature Strong problem solver Advanced MS Office Suite knowledge Resourceful Dedicated team player Strong interpersonal skills Understands grammar Proofreading Report writing Report development Self-starter skills.Microsoft Office proficiency Microsoft Office proficiency Meticulous attention to detail Results-oriented Self-directed Time management Professional and mature Strong problem solver Advanced MS Office Suite knowledge Resourceful Dedicated team player Strong interpersonal skills Understands grammar Proofreading Report writing Report development Self-starter Accomplishments Physiological Psychology, Abnormal Psychology, Sociology, Social Psychology, Contemporary Social Problems and the Workplace, Social Research Methods, Statistics for the Behavioral and Social Sciences, Psychology, Cross-Cultural Perspectives, Industrial Organizational Psychology, Public administration, Court administration and court report, Leadership and ethical decision making, Child and Adolescent Development, Managing in Health and Human Services,Cummunity and Public Health, HealthCare Planning and Evaluation, HealthCare ethics and Medical Law, Special Populations, Theories of Personality. Professional Counseling, Competence in Counseling, Multi-Cultural Counseling, Ethics and ethic Codes in Counseling: Managing multidisciplinary Professionals. Experience Volunteer Advocate 04/2010 to Current Company Name City , State Guardian Ad' Litem Program Make an investigation to determine the facts, the needs of the child/individual. Find available resources within the family and community to meet those needs. To facilitate, when appropriate, the settlement of disputed issues. To offer evidence and examine witnesses at adjudication. To explore options with the court at dispositional hearing. To protect and promote the best interests of the child/individual until officially. relieved of the responsibility by the court. Sales Clerk for Franklin Baking Co. 10/2006 to 12/2006 Company Name City , State Managed entire function of the store. Counting all inventory and stock. Customer Service, ordering products. Take care of general maintenance of the store. Loan Review Support Specialist 07/2002 to 08/2004 Company Name City , State Responsible for completing issues-set up tax lines and escrow. Registered new loan numbers in LINK system. Assisted Audit department with legal documentation. Education Bachelors of Arts Degree : Psychology/Social Science HealthCare Administration 2012 ASHFORD University City , State , US Psychology/Social Science with a Minor in HealthCare Administration Select One : Counseling Liberty University City , State , US Started Masters Program for Counseling, Concentration in Human Services Currently attending . Completion date is May 2016. Skills Excellent communication skills, Investigative skill, Customer Service skills, Data Entry, documentation, inventory clerk, leadership skills, PowerPoint, Microsoft Word, organizational, Exceptional writing skills, and Research skills. ","
VOLUNTEER ADVOCATE
Summary
Talented Bachelor of Arts Graduate seeking to obtain an entry level Professional position within your company. Excellent Customer service and management skills are just some of the skills I have accomplished in the course of my experiences. Dedicated Bachelor of Arts graduate with a double major in Psychology and Sociology also with a Minor in HealthCare Administration, and a passion to serve the community in a more excellence way. Comprehensive professional background in education, administrative support and team leadership. Strengths: Proficient at written, strong social perceptiveness through working with a variety of people. Exceptional clerical and administrative assistance skills. Research: Authored many research papers which required extensive research into statistics behavior within the social sciences. Thirty years of Clerical Administrative office work along with exceptional people and communication skills. Energetic Administrative Assistance Support with 10 years experience in high-level executive support roles. Organized and professional.
Dedicated and focused individual who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Highlights
Conducted numerous researches on Psychological and Social behavior and demonstrated the understanding of Psychological behavior in adults and adolescents, with an understanding of ethics and Social Responsibility, and demonstrated the understanding of the relationship between HealthCare Ethics and Medical Law. Also proficient at written, strong social perceptiveness through working with a variety of group projects, excellent oral and communication skills and exceptional organizational and leadership skills.
Qualified Data Entry, Microsoft Word, PowerPoint, and Excel spreadsheets
Meticulous attention to detail
Results-oriented
Self-directed
Time management
Professional and mature
Strong problem solver
Advanced MS Office Suite knowledge
Resourceful
Dedicated team player
Strong interpersonal skills
Understands grammar
Proofreading
Report writing
Report development
Self-starter
skills.Microsoft Office proficiency
Microsoft Office proficiency
Meticulous attention to detail
Results-oriented
Self-directed
Time management
Professional and mature
Strong problem solver
Advanced MS Office Suite knowledge
Resourceful
Dedicated team player
Strong interpersonal skills
Understands grammar
Proofreading
Report writing
Report development
Self-starter
Accomplishments
Physiological Psychology, Abnormal Psychology, Sociology, Social Psychology, Contemporary Social Problems and the Workplace, Social Research Methods, Statistics for the Behavioral and Social Sciences, Psychology, Cross-Cultural Perspectives, Industrial Organizational Psychology, Public administration, Court administration and court report, Leadership and ethical decision making, Child and Adolescent Development, Managing in Health and Human Services,Cummunity and Public Health, HealthCare Planning and Evaluation, HealthCare ethics and Medical Law, Special Populations, Theories of Personality.
Professional Counseling, Competence in Counseling, Multi-Cultural Counseling, Ethics and ethic Codes in Counseling: Managing multidisciplinary Professionals.
Experience
Volunteer Advocate 04/2010 to Current Company Name City , State
Guardian Ad' Litem Program Make an investigation to determine the facts, the needs of the child/individual.
Find available resources within the family and community to meet those needs.
To facilitate, when appropriate, the settlement of disputed issues.
To offer evidence and examine witnesses at adjudication.
To explore options with the court at dispositional hearing.
To protect and promote the best interests of the child/individual until officially.
relieved of the responsibility by the court.
Sales Clerk for Franklin Baking Co. 10/2006 to 12/2006 Company Name City , State
Managed entire function of the store.
Counting all inventory and stock.
Customer Service, ordering products.
Take care of general maintenance of the store.
Loan Review Support Specialist 07/2002 to 08/2004 Company Name City , State
Responsible for completing issues-set up tax lines and escrow.
Registered new loan numbers in LINK system.
Assisted Audit department with legal documentation.
Education
Bachelors of Arts Degree : Psychology/Social Science HealthCare Administration 2012 ASHFORD University City , State , US
Psychology/Social Science with a Minor in HealthCare Administration
Select One : Counseling Liberty University City , State , US
Started Masters Program for Counseling, Concentration in Human Services Currently attending . Completion date is May 2016.
Skills
Excellent communication skills, Investigative skill, Customer Service skills, Data Entry, documentation, inventory clerk, leadership skills, PowerPoint, Microsoft Word, organizational, Exceptional writing skills, and Research skills.
",ADVOCATE
13367322," WS BARTENDER (ON CALL) Summary Hardworking and reliable Fitness Specialist with strong ability in multitasking. Offering Basics, monitoring and providing positive energy. Highly organized, proactive and punctual with team-oriented mentality. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Energetic group fitness instructor with strong background in HIIT, Basic Fundamentals and Zumba instruction. Highly motivated to help others reach health and fitness goals. Inspiring Fitness Trainer with sound BMI knowledge and comprehensive experience performing fitness assessments. Friendly and energetic with ability to network and counsel clients on health and fitness goals. Skills Phone call answering Physically strong Communication and presentation Observation Answering inbound calls HIPAA and confidentiality Client coordination Personalized service Monitoring progress Patient relationships Current fitness trends Designing exercise programs Fitness assessments Exercise equipment operation Safety-conscious Planning and coordination Organization Relationship development Customer service First Aid/CPR Team building Problem resolution Project organization Experience Bartender (On Call) / Company Name - City , State 08/2019 - Current Checked identification of customers to verify age requirements needed for purchase of alcohol. Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests. Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions. Prepared over numerous mixed drinks and poured wine, beer and nonalcoholic beverages for average of two per patron per shift. Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships. Engaged in small talk with patrons to build rapport and earn repeat business. Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff. Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs. Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards. Stocked bar with beer, wine, liquor and related supplies. Promoted customer safety by maintaining current list of available ride services for inebriated customers. Monitored patrons to keep alcohol consumption in designated areas. Advertised, marketed and recommended drink options to guests to increase guest satisfaction. Upsold customers from shelf to premium brands to help boost sales. Fitness Specialist / Company Name - City , State 01/2016 - Current Communicated with patrons in fitness floor area to build positive atmosphere and offer exercise and equipment instructions. Greeted and assisted guests entering facility to provide general information and answer questions. Monitored fitness floor and observed equipment use to address safety concerns. Promoted business and physical fitness by attending off-site promotional and community events. Attended staff meetings and training sessions to maintain updated knowledge of policies and procedures. Inspected equipment daily to identify and report wear, damage or malfunctions. Led tours of fitness facility by guiding interested individuals, providing information and highlighting benefits of amenities. Devised new programs and monitored client progress. Developed and delivered at three weekly fitness classes. Encouraged clients to engage in group fitness classes and other gym activities to meet fitness goals. Administered various fitness assessments to measure client progress. Re-racked weights and maintained neat, organized and clean club. Guided clients in safe exercise, taking into account individualized physical limitations. Watched clients during exercises and assisted with exercises. Developed routines to avoid injuries, maximize effort and facilitate client attainment of personal fitness goals. Server/Bartender / Company Name - City , State 06/2011 - 07/2015 Operated POS terminals to input orders, split bills and calculate totals. Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts. Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins. Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied. Checked patrons' identification to monitor minimum age requirements for consumption of alcoholic beverages. Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items. Promoted desserts, appetizers and specialty drinks. Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances. Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware. Cleaned dining area between guests with efficient sweeping, glass washing and spill removal. Partnered with team members to efficiently serve food and beverages. Managed closing duties, including restocking items and reconciling cash drawer. Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution. Reviewed identification for patrons before serving alcoholic drinks. Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales. Minimized customer wait times by efficiently taking and filling large volume of orders each day. Calculated charges, issued table checks and collected payments from customers. Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption. Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service. Processed customers' payments and provided receipts. Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items. Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation. Maintained polite and professional demeanor to patrons to encourage inquiries and order placements. Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage. Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options. Greeted newly seated guests quickly and efficiently. Explained menu options to guests, offered suggestions and took orders for food and beverages. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations. Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages. Education and Training Parker High School - City 05/2005 High School Diploma Arizona Western College - City , State Some College (No Degree) Accomplishments NAFC (Native American Fitness Certification): Functional Exercise Trainer Personal Trainer Youth Trainer Zumba Certified Strong by Zumba Certified Zumba Personal Dance Instructor Vertimax Certified Personal Trainer ACCU-Check Aviva Blood Glucose Meter System Certified CPR & First Aid Certified Certifications NAFC (Native American Fitness Certification): Functional Exercise Trainer Personal Trainer Youth Trainer Zumba Certified Strong by Zumba Certified Zumba Personal Dance Instructor Vertimax Certified Personal Trainer ACCU-Check Aviva Blood Glucose Meter System CertifiedCPR & First Aid Certified ","
BARTENDER (ON CALL)
Summary
Hardworking and reliable Fitness Specialist with strong ability in multitasking. Offering Basics, monitoring and providing positive energy. Highly organized, proactive and punctual with team-oriented mentality. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Energetic group fitness instructor with strong background in HIIT, Basic Fundamentals and Zumba instruction. Highly motivated to help others reach health and fitness goals. Inspiring Fitness Trainer with sound BMI knowledge and comprehensive experience performing fitness assessments. Friendly and energetic with ability to network and counsel clients on health and fitness goals.
Skills
Phone call answering
Physically strong
Communication and presentation
Observation
Answering inbound calls
HIPAA and confidentiality
Client coordination
Personalized service
Monitoring progress
Patient relationships
Current fitness trends
Designing exercise programs
Fitness assessments
Exercise equipment operation
Safety-conscious
Planning and coordination
Organization
Relationship development
Customer service
First Aid/CPR
Team building
Problem resolution
Project organization
Experience
Bartender (On Call) / Company Name - City , State 08/2019 - Current
Checked identification of customers to verify age requirements needed for purchase of alcohol.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Prepared over numerous mixed drinks and poured wine, beer and nonalcoholic beverages for average of two per patron per shift.
Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
Engaged in small talk with patrons to build rapport and earn repeat business.
Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
Stocked bar with beer, wine, liquor and related supplies.
Promoted customer safety by maintaining current list of available ride services for inebriated customers.
Monitored patrons to keep alcohol consumption in designated areas.
Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
Upsold customers from shelf to premium brands to help boost sales.
Fitness Specialist / Company Name - City , State 01/2016 - Current
Communicated with patrons in fitness floor area to build positive atmosphere and offer exercise and equipment instructions.
Greeted and assisted guests entering facility to provide general information and answer questions.
Monitored fitness floor and observed equipment use to address safety concerns.
Promoted business and physical fitness by attending off-site promotional and community events.
Attended staff meetings and training sessions to maintain updated knowledge of policies and procedures.
Inspected equipment daily to identify and report wear, damage or malfunctions.
Led tours of fitness facility by guiding interested individuals, providing information and highlighting benefits of amenities.
Devised new programs and monitored client progress.
Developed and delivered at three weekly fitness classes.
Encouraged clients to engage in group fitness classes and other gym activities to meet fitness goals.
Administered various fitness assessments to measure client progress.
Re-racked weights and maintained neat, organized and clean club.
Guided clients in safe exercise, taking into account individualized physical limitations.
Watched clients during exercises and assisted with exercises.
Developed routines to avoid injuries, maximize effort and facilitate client attainment of personal fitness goals.
Server/Bartender / Company Name - City , State 06/2011 - 07/2015
Operated POS terminals to input orders, split bills and calculate totals.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Checked patrons' identification to monitor minimum age requirements for consumption of alcoholic beverages.
Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
Promoted desserts, appetizers and specialty drinks.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Partnered with team members to efficiently serve food and beverages.
Managed closing duties, including restocking items and reconciling cash drawer.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Reviewed identification for patrons before serving alcoholic drinks.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Calculated charges, issued table checks and collected payments from customers.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Processed customers' payments and provided receipts.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Greeted newly seated guests quickly and efficiently.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Education and Training
Parker High School - City 05/2005 High School Diploma
Arizona Western College - City , State Some College (No Degree)
Accomplishments
NAFC (Native American Fitness Certification):
Functional Exercise Trainer
Personal Trainer
Youth Trainer
Zumba Certified
Strong by Zumba Certified
Zumba Personal Dance Instructor
Vertimax Certified
Personal Trainer
ACCU-Check Aviva Blood Glucose Meter System Certified
CPR & First Aid Certified
Certifications
NAFC (Native American Fitness Certification):
Functional Exercise Trainer
Personal Trainer
Youth Trainer
Zumba Certified
Strong by Zumba Certified
Zumba Personal Dance Instructor
Vertimax Certified
Personal Trainer
ACCU-Check Aviva Blood Glucose Meter System CertifiedCPR & First Aid Certified
",FITNESS
69005326," TEACHER Professional Background Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate. skilled at wound care, mobility assistance and charting. Highly flexible and willing to work weekends. Flexible and experienced in catheter insertion and removal, as well as tubule feedings and medications. Skill Highlights Understands mobility assistance needs Charting expertise Able to lift 50 pounds Understands medical procedures Trained in grooming and bathing assistance HIPAA compliance Strong work ethic Trained in catheter change and preparation General housekeeping ability Valid Pennsylvania   driver's license Enthusiastic caregiver Feeding assistance specialist CPR/BLS certified Experienced in obtaining/charting vital signs Professional Experience Company Name City , State TEACHER 02/2015 to Current Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play. Read stories to the children and taught them painting, drawing and crafts. Carefully monitored children's play activities. Offered detailed daily reports that outlined each child's activities. Incorporated music and art activities to encourage creativity and expression. Maintained daily records of activities, behaviors, meals and naps. Routinely picked children up from school and activities. Created and implemented a developmentally appropriate curriculum that accommodated all learning styles. Familiarized parents with center's policies, regulations, fees and curriculum. Company Name City , State Certified Nursing Assistant 01/2016 to 03/2017 Provides patients personal hygiene by giving bedpans, urinals, baths, back-rubs, shampoos, and shaves; assisting with travel to the bathroom; helping with showers and baths.Provides for activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals.Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor.Documents actions by completing forms, reports, logs, and records.Maintains work operations by following policies and procedures.Protects organization's value by keeping patient information confidential. Company Name City , State Home Health Aide 05/2016 to 09/2017 Observed and documented patient status and reported patient complaints to the case manager. Read and recorded temperature, pulse and respiration. Prepared patient rooms prior to their arrival. Assisted with adequate nutrition and fluid intake. Planned, prepared and served meals and snacks according to prescribed diets. Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs. Provided transportation, assistance and companionship to clients. Performed household tasks such as laundry, dusting, washing dishes and vacuuming. Positioned residents for comfort and to prevent skin pressure problems. Assisted with ADLs. Comforted patients and provided them with reassurance and encouragement. Company Name City , State HOUSEKEEPER 01/2012 to 12/2014 Operates various mechanized cleaning equipment, such as vacuums, polishers, buffers, etc.Maintain facility in a sanitary and infection-free condition through washing, cleaning and replacement of equipment and furnishings. Requires working in damp, dusty and dirty areas. Must clean up human waste and other body fluids, as required. Responsible for disposal of trash, waste, and other disposable materials.Must handle various cleaning solvents, chemicals, etc. Must comply with all regulations such asOSHA, EPA,State Health Department, etc.Plan work schedule for major tasks.Damp dust furniture, light fixtures, window sills, etc.Empty trash containers daily. Wet mop floors in all residents' rooms and bathrooms daily. Damp mop all corridor floors, lobby, dining areas,and others daily. Clean wash basins, mirrors, commodes, tubs, and showers daily. Check all vacant rooms daily to keep fresh. Clean all air vents. Report any needed repairs immediately to supervisor (such as leaky faucets or toilets, loose tile, broken window panes, missing nuts or screws, beds needing repair, etc.). Wash windows as scheduled..Check entire area for spills, water, etc. periodically, especially in residents' bathrooms.Use safety precautions in all housekeeping services. Education and Training HIGH SCHOOL DIPLOMA 2009 Strawberry Mansion High School , City , State Entry Level Nurse Aide Program 2013 City , State Certifications CNA Licence-10/30/2015-/11/01/2017 Skills • Well versed with the standards of hygiene and sanitation • Demonstrated ability to perform duties in a busy environment • Strong interpersonal and communication skills • Good time management skills • Courteous with clients, residents and staf f • Sound ability to perform physically demanding chores • Willing to stretch existing working hours to accommodate work ","
TEACHER
Professional Background
Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate. skilled at wound care, mobility assistance and charting. Highly flexible and willing to work weekends. Flexible and experienced in catheter insertion and removal, as well as tubule feedings and medications.
Skill Highlights
Understands mobility assistance needs
Charting expertise
Able to lift 50 pounds
Understands medical procedures
Trained in grooming and bathing assistance
HIPAA compliance
Strong work ethic
Trained in catheter change and preparation
General housekeeping ability
Valid Pennsylvania   driver's license
Enthusiastic caregiver
Feeding assistance specialist
CPR/BLS certified
Experienced in obtaining/charting vital signs
Professional Experience
Company Name City , State TEACHER 02/2015 to Current Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play. Read stories to the children and taught them painting, drawing and crafts. Carefully monitored children's play activities. Offered detailed daily reports that outlined each child's activities. Incorporated music and art activities to encourage creativity and expression. Maintained daily records of activities, behaviors, meals and naps. Routinely picked children up from school and activities. Created and implemented a developmentally appropriate curriculum that accommodated all learning styles. Familiarized parents with center's policies, regulations, fees and curriculum.
Company Name City , State Certified Nursing Assistant 01/2016 to 03/2017
Provides patients personal hygiene by giving bedpans, urinals, baths, back-rubs, shampoos, and shaves; assisting with travel to the bathroom; helping with showers and baths.Provides for activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals.Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor.Documents actions by completing forms, reports, logs, and records.Maintains work operations by following policies and procedures.Protects organization's value by keeping patient information confidential.
Company Name City , State Home Health Aide 05/2016 to 09/2017 Observed and documented patient status and reported patient complaints to the case manager. Read and recorded temperature, pulse and respiration. Prepared patient rooms prior to their arrival. Assisted with adequate nutrition and fluid intake. Planned, prepared and served meals and snacks according to prescribed diets. Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs. Provided transportation, assistance and companionship to clients. Performed household tasks such as laundry, dusting, washing dishes and vacuuming. Positioned residents for comfort and to prevent skin pressure problems. Assisted with ADLs. Comforted patients and provided them with reassurance and encouragement.
Company Name City , State HOUSEKEEPER 01/2012 to 12/2014
Operates various mechanized cleaning equipment, such as vacuums, polishers, buffers, etc.Maintain facility in a sanitary and infection-free condition through washing, cleaning and replacement of equipment and furnishings.
Requires working in damp, dusty and dirty areas.
Must clean up human waste and other body fluids, as required.
Responsible for disposal of trash, waste, and other disposable materials.Must handle various cleaning solvents, chemicals, etc.
Must comply with all regulations such asOSHA, EPA,State Health Department, etc.Plan work schedule for major tasks.Damp dust furniture, light fixtures, window sills, etc.Empty trash containers daily.
Wet mop floors in all residents' rooms and bathrooms daily.
Damp mop all corridor floors, lobby, dining areas,and others daily.
Clean wash basins, mirrors, commodes, tubs, and showers daily.
Check all vacant rooms daily to keep fresh.
Clean all air vents.
Report any needed repairs immediately to supervisor (such as leaky faucets or toilets, loose tile, broken window panes, missing nuts or screws, beds needing repair, etc.).
Wash windows as scheduled..Check entire area for spills, water, etc.
periodically, especially in residents' bathrooms.Use safety precautions in all housekeeping services.
Education and Training
HIGH SCHOOL DIPLOMA 2009 Strawberry Mansion High School , City , State
Entry Level Nurse Aide Program 2013 City , State
Certifications
CNA Licence-10/30/2015-/11/01/2017
Skills
• Well versed with the standards of hygiene and sanitation
• Demonstrated ability to perform duties in a busy environment
• Strong interpersonal and communication skills
• Good time management skills
• Courteous with clients, residents and staf f
• Sound ability to perform physically demanding chores
• Willing to stretch existing working hours to accommodate work
",TEACHER
10748989," LIGHTING DESIGNER Professional Summary Computer savvy and proficient with design tools for Architecture and Electro-Mechanical Design [Job Title] who continually searches for new inspiration and stays savvy on current design trends. Proficient in Adobe InDesign, SketchUp and Rhino. [Job Title] whose multi-faceted specialty ranges from design of accessories and furniture to lighting design. Motivated Visual Merchandising Designer involved in all stages of design from product inception and development to production. Results-oriented [Job Title] who delivers cutting edge and creative designs within strict time frames. Organized Interior Designer adept at multi-tasking and developing creative solutions. Successfully coordinates with vendors and manages construction teams with ease. Skills Building codes knowledge Complex problem solving Strong analytical ability Excellent attention to detail Commercial interior design Working drawings and procedures Space planning methodology Design process Carpentry Sketching Rendering Digital drafting 3D rendering software Proficient in SketchUp Work History Lighting Designer 12/2013 to 11/2014 Company Name – City ,
State Interfaced with design team members, including contractors, consultants, fabricators, architects and regulatory agencies. Specified proper products and materials for each project. Carefully reviewed contractor submittals of finish materials. Specified proper products and materials for each project. Prepared construction documents and details to implement design concepts. Originated and developed creative design concepts. Architectural and Electrical Design/Drafter 03/2008 to 12/2013 Company Name – City ,
State Architectural and Electrical Design/Drafting. Successfully resolved complex technical design issues. Interfaced with design team members, including contractors, consultants, fabricators, architects and regulatory agencies. Carefully reviewed contractor submittals of finish materials. Specified proper products and materials for each project. Originated and developed creative design concepts. Prepared construction documents and details to implement design concepts. Architecture Intern 05/2007 to 02/2008 Company Name – City ,
State Consulted with clients to determine architectural preference to meet overall design goals. Interfaced with design team members, including contractors, consultants, fabricators, architects and regulatory agencies. Carefully reviewed contractor submittals of finish materials. Specified proper products and materials for each project. Facilitated requests regarding product information, installation methods and product upgrade options. Originated and developed creative design concepts. Prepared construction documents and details to implement design concepts. Senior Electro-Mechanical Designer & CEO 01/1990 to 01/2005 Company Name – City ,
State Raytheon E-Systems. Motorola. Cadence. Consulted with clients to determine architectural preference to meet overall design goals. Researched industry in the area of green building and environmental design. Assisted clients with budget considerations regarding products and materials. Successfully resolved complex technical design issues. Interfaced with design team members, including contractors, consultants, fabricators, architects and regulatory agencies. Facilitated requests regarding product information, installation methods and product upgrade options. Originated and developed creative design concepts. Prepared construction documents and details to implement design concepts. Senior Electro-Mechanical Designer 02/1986 to 11/1989 Company Name – City ,
State Successfullyresolved complex technical design issues. Interfaced with design team members, including contractors, consultants, fabricators, architects and regulatory agencies. Specified proper products and materials for each project. Originated and developed creative design concepts. Prepared construction documents and details to implement design concepts. Design/Drafter 05/1980 to 01/1986 Company Name – City ,
State Consulted with clients to determine architectural preference to meet overall design goals. Successfully resolved complex technical design issues. Interfaced with design team members, including contractors, consultants, fabricators, architects and regulatory agencies. Specified proper products and materials for each project. Originated and developed creative design concepts. Prepared construction documents and details to implement design concepts. Education Bachelor of Fine Arts : Interior Architecture 2013 The University of North Carolina
- City Interior Architecture BIM and Design Graphics coursework Continuing coursework in Sustainable Design Architecture coursework Color Theory and Perspective course Historic Conservation & Adaptive Re-use
Sustainable Design Practices
Energy Efficiency in the Building Envelope :
- Historic Preservation sustainable design practices energy efficiencies in the building envelope Associates : Applied Science Architecture Technology Wake Technical Community College
- Applied Science Architecture Technology Recipient of Home Builders Association Scholarship Recipient of Merit Scholarship Building Construction seminar BIM and Design Graphics coursework Architecture coursework Officer of Architectural Club Construction Materials & Methods Building Codes Solar Technology Civil Engineering Construction Estimating Project Management :
- Drafting Certificate : Electrical and Mechanical 1980 Island Drafting & Technical Institute
- City ,
State Accomplishments Lighting Design for Rex Hospital and Duke Stadium Press Tower Skills AutoCAD, Cadence, Client, Documentation, Drafting, Estimating, Leadership, Team lead, Lighting, Materials, meetings, Motorola, presentations, Press, Project Management ","
LIGHTING DESIGNER
Professional Summary
Computer savvy and proficient with design tools for Architecture and Electro-Mechanical Design [Job Title] who continually searches for new inspiration and stays savvy on current design trends. Proficient in Adobe InDesign, SketchUp and Rhino. [Job Title] whose multi-faceted specialty ranges from design of accessories and furniture to lighting design. Motivated Visual Merchandising Designer involved in all stages of design from product inception and development to production. Results-oriented [Job Title] who delivers cutting edge and creative designs within strict time frames. Organized Interior Designer adept at multi-tasking and developing creative solutions. Successfully coordinates with vendors and manages construction teams with ease.
Skills
Building codes knowledge
Complex problem solving
Strong analytical ability
Excellent attention to detail
Commercial interior design
Working drawings and procedures
Space planning methodology
Design process
Carpentry
Sketching
Rendering
Digital drafting
3D rendering software
Proficient in SketchUp
Work History
Lighting Designer 12/2013 to 11/2014 Company Name – City ,
State
Interfaced with design team members, including contractors, consultants, fabricators, architects and regulatory agencies.
Specified proper products and materials for each project.
Carefully reviewed contractor submittals of finish materials.
Specified proper products and materials for each project.
Prepared construction documents and details to implement design concepts.
Originated and developed creative design concepts.
Architectural and Electrical Design/Drafter 03/2008 to 12/2013 Company Name – City ,
State
Interfaced with design team members, including contractors, consultants, fabricators, architects and regulatory agencies.
Specified proper products and materials for each project.
Originated and developed creative design concepts.
Prepared construction documents and details to implement design concepts.
Education
Bachelor of Fine Arts : Interior Architecture 2013 The University of North Carolina
- City
Interior Architecture
BIM and Design Graphics coursework
Continuing coursework in Sustainable Design
Architecture coursework
Color Theory and Perspective course
Historic Conservation & Adaptive Re-use
Sustainable Design Practices
Energy Efficiency in the Building Envelope :
- Historic Preservation sustainable design practices energy efficiencies in the building envelope
Associates : Applied Science Architecture Technology Wake Technical Community College
-
Applied Science Architecture Technology
Recipient of Home Builders Association Scholarship
Recipient of Merit Scholarship
Building Construction seminar
BIM and Design Graphics coursework
Architecture coursework
Officer of Architectural Club
Construction Materials & Methods Building Codes Solar Technology Civil Engineering Construction Estimating Project Management :
-
Drafting Certificate : Electrical and Mechanical 1980 Island Drafting & Technical Institute
- City ,
State
Accomplishments
Lighting Design for Rex Hospital and Duke Stadium Press Tower
",DESIGNER
98108571," SALES ASSOCIATE Experience 04/2016 to Current Sales Associate Company Name － City , State Help customers with their pet problems and assist them in choosing the right products for their pets. 06/2014 to 08/2014 Office Secretary Company Name － City , State Organized a storage area
full of papers and transferred them into the computer for easier access. Helped
run errands for my co-workers and my boss. 02/2014 to 04/2014 Waitress Company Name － City , State Waited on customers and cleaned necessary thing as instructed. Assisted in the preparation of some dishes. Education and Training 2017 High School Diploma : Communication Arts, Graphic/Advertising Design Edward R. Murrow High School － City , State Took various media classes such as graphic design and multimedia design Am looking into majoring in advertising or graphic design Languages I am fluent in two languages; English, Russian. I know basic lines in French and can read some works in French. Skills Can use Photoshop and Illustrator. I can use a computer very well. ","
SALES ASSOCIATE
Experience
04/2016 to Current
Sales Associate Company Name － City , State
Help customers with their pet problems and assist them in choosing the right products for their pets.
06/2014 to 08/2014
Office Secretary Company Name － City , State
Organized a storage area
full of papers and transferred them into the computer for easier access.
Helped
run errands for my co-workers and my boss.
02/2014 to 04/2014
Waitress Company Name － City , State
Waited on customers and cleaned necessary thing as instructed.
Assisted in the preparation of some dishes.
Education and Training
2017
High School Diploma : Communication Arts, Graphic/Advertising Design Edward R. Murrow High School － City , State
Took various media classes such as graphic design and multimedia design
Am looking into majoring in advertising or graphic design
Languages
I am fluent in two languages; English, Russian. I know basic lines in French and can read some works in French.
Skills
Can use Photoshop and Illustrator.
I can use a computer very well.
",SALES
" to 01/2008 Company Name – City ",,,
39413067," FREELANCE IT CONSULTANT Career Overview Highly skilled, results-driven Information Technology Specialist/Consultant with experience in business operations, infrastructure management, software/hardware support, high/low end PC and Microsoft Server administration, and software development. Core Strengths Excellent critical and analytical skills Business process management Superior organizational, interpersonal, and Advanced level hardware and software time management testing Effective listening and communication Content management systems skills Mobile application development Troubleshooting and problem solving Accurate customer needs assessment proficiency Exceptional telephone etiquette Intelligent project management Vast technical knowledge and experience Qualifications Excellent critical and analytical skills Skills Active
Directory, Active Directory, Application Development, budget, Business Management and Development, business operations, business plan, C++, hardware, Network and systems, consultation, Consulting, client, clients, client support, databases, database, Designing, Document management, graphics, HTML, imaging, Information security, Information Technology, Java, LAN, Director, managing, access, C#, Microsoft Office, Microsoft Office products, Windows 7, Windows, Windows 8.1, Windows 2000, 2000, Microsoft Windows XP, Windows XP, Migration, multi-media, Network Administration, Network hardware, Network security, Network, Networks, Novell Network, operating system, organizational, PC Repair and Support, Copier, PHP, Printer, problem resolution, processes, project plans, reporting, servers, scripts, Software design, MS SQL, SQL, strategic, technical support, systems support, Upgrading, Vista, Visual Basic, website design, XML Work Experience Freelance IT Consultant Worked closely with technology vendors and distributors to gain access to equipment, software and accessories to keep technology costs within budget. Designed and implemented PC and laptop re-imaging process to lower operating system installation and configuration from 14 hours down to 1 1/2 hours per computer. Provided expert technical support and problem resolution to all customers. Information Technology Specialist , 04/2012 － Current Company Name － City , State Acting as liaison between all departments to meet and exceed industry standards for technology requirements, business operations and Network security. Developing and managing project plans and reporting status updates to the IT Director, COO and Executive Director. Increasing efficiency of infrastructural technologies and organizational processes. Executing a self-created business plan designed to lower overall business operations cost by 81%. Training over 400+ employees to use Windows 7 Professional, Windows 8.1 as well as; other Microsoft Office products. Creating a strategic business plan to join technology and business operations together. Upgrading Network hardware, software and accessories. Advising and assisting in IT infrastructure implementation and management processes. Sharing Network and systems management responsibilities. Overseeing remote client support and services. Finalizing a migration from a Novell Network to Microsoft Active Directory on Windows Server 2012. Designing and planning to install Microsoft System Center Configuration Manager SCCM). Writing batch scripts to allow 200+ clients to access Microsoft Terminal Services in an Active Directory environment. Information Technology Consultant Network Solution/Owner , 04/2007 － 12/2012 City , State Provided consultation for appropriate business software and efficient hardware solutions. Acted as liaison between my clients, vendors and product distributors. Configured LAN's and WLAN's. Designed, tested, installed and monitored client Networks, computers, home theater and multi-media equipment. Analyzed system and registry data for infected computers and servers. Sold and installed highly efficient Network equipment for quicker database response times. Help Desk Specialist , 08/2011 － 04/2012 Company Name － City , State Provided technical support for all network applications. Monitored and advised for standards relating to client-side interfaces, website design and graphics development. Served as an operating system expert and provided advanced technical support for all employees within the school district. Improved reliability of education software, systems and databases. Worked with clients to analyze computing inefficiencies, then recommended and implemented appropriate technologies that fit within the school district's budget. Maintained composure and patience when faced with difficult customer situations. Assisted in migrating from a Novell Network to a Microsoft Active Directory environment on Windows Server 2008. Shared the task of re-imaging 3000 computers with a self-created, custom built Windows 7 Professional to complete an operating system migration from Windows XP. Education and Training 1 2012 Minnesota School of Business － City , State , United States Associate of Applied Science Computer Science Computer Science Information Technology AAS with Application Development Android, C++, C#, Java, PHP, SQL and Visual Basic development Business Management and Development Microsoft Network Administration Microsoft Office 2010 Information Technology Internship ","
FREELANCE IT CONSULTANT
Career Overview
Highly skilled, results-driven Information Technology Specialist/Consultant with experience in business operations, infrastructure management, software/hardware support, high/low end PC and Microsoft Server administration, and software development. Core Strengths Excellent critical and analytical skills Business process management Superior organizational, interpersonal, and Advanced level hardware and software time management testing Effective listening and communication Content management systems skills Mobile application development Troubleshooting and problem solving Accurate customer needs assessment proficiency Exceptional telephone etiquette Intelligent project management Vast technical knowledge and experience
Qualifications
Excellent critical and analytical skills
Skills
Active
Directory, Active Directory, Application Development, budget, Business Management and Development, business operations, business plan, C++, hardware, Network and systems, consultation, Consulting, client, clients, client support, databases, database, Designing, Document management, graphics, HTML, imaging, Information security, Information Technology, Java, LAN, Director, managing, access, C#, Microsoft Office, Microsoft Office products, Windows 7, Windows, Windows 8.1, Windows 2000, 2000, Microsoft Windows XP, Windows XP, Migration, multi-media, Network Administration, Network hardware, Network security, Network, Networks, Novell Network, operating system, organizational, PC Repair and Support, Copier, PHP, Printer, problem resolution, processes, project plans, reporting, servers, scripts, Software design, MS SQL, SQL, strategic, technical support, systems support, Upgrading, Vista, Visual Basic, website design, XML
Work Experience
Freelance IT Consultant
Worked closely with technology vendors and distributors to gain access to equipment, software and accessories to keep technology costs within budget.
Designed and implemented PC and laptop re-imaging process to lower operating system installation and configuration from 14 hours down to 1 1/2 hours per computer.
Provided expert technical support and problem resolution to all customers.
Information Technology Specialist , 04/2012 － Current Company Name － City , State
Acting as liaison between all departments to meet and exceed industry standards for technology requirements, business operations and Network security.
Developing and managing project plans and reporting status updates to the IT Director, COO and Executive Director.
Increasing efficiency of infrastructural technologies and organizational processes.
Executing a self-created business plan designed to lower overall business operations cost by 81%.
Training over 400+ employees to use Windows 7 Professional, Windows 8.1 as well as; other Microsoft Office products.
Creating a strategic business plan to join technology and business operations together.
Upgrading Network hardware, software and accessories.
Advising and assisting in IT infrastructure implementation and management processes.
Sharing Network and systems management responsibilities.
Overseeing remote client support and services.
Finalizing a migration from a Novell Network to Microsoft Active Directory on Windows Server 2012.
Designing and planning to install Microsoft System Center Configuration Manager SCCM).
Writing batch scripts to allow 200+ clients to access Microsoft Terminal Services in an Active Directory environment.
Information Technology Consultant Network Solution/Owner , 04/2007 － 12/2012 City , State
Provided consultation for appropriate business software and efficient hardware solutions.
Acted as liaison between my clients, vendors and product distributors.
Configured LAN's and WLAN's.
Designed, tested, installed and monitored client Networks, computers, home theater and multi-media equipment.
Analyzed system and registry data for infected computers and servers.
Sold and installed highly efficient Network equipment for quicker database response times.
Help Desk Specialist , 08/2011 － 04/2012 Company Name － City , State
Provided technical support for all network applications.
Monitored and advised for standards relating to client-side interfaces, website design and graphics development.
Served as an operating system expert and provided advanced technical support for all employees within the school district.
Improved reliability of education software, systems and databases.
Worked with clients to analyze computing inefficiencies, then recommended and implemented appropriate technologies that fit within the school district's budget.
Maintained composure and patience when faced with difficult customer situations.
Assisted in migrating from a Novell Network to a Microsoft Active Directory environment on Windows Server 2008.
Shared the task of re-imaging 3000 computers with a self-created, custom built Windows 7 Professional to complete an operating system migration from Windows XP.
Education and Training
1 2012 Minnesota School of Business － City , State , United States Associate of Applied Science Computer Science Computer Science
Information Technology AAS with Application Development Android, C++, C#, Java, PHP, SQL and Visual Basic development Business Management and Development Microsoft Network Administration Microsoft Office 2010 Information Technology Internship
",INFORMATION-TECHNOLOGY
15899269," TEACHER Experience 08/2015 to 07/2017 Teacher Company Name － City , State Implement instructional activities contributing to meaningful learning experiences. Prepare syllabi and detailed lesson plans based on course standards and objectives. Communicate effectively, both orally and in writing, with students, parents, and other professionals on a regular basis. Established and maintained cooperative working relationships with students, parents, and co-workers. Collaborate with peers to enhance the instructional environment. 05/2014 to Current Social Services Specialist Company Name － City , State Ensure new mothers have the necessary supplies and resources needed for a safe newborn discharge. Arrange newborn and maternal appointments with primary providers for follow- up care. Coordinate, assess, and evaluate patients specific needs to facilitate discharge planning. Provide community referrals to agencies and resources to ensure continuity of care. Prepare case records including nature of problems, patient and family needs, final disposition of patient and referrals/services arranged for each patient. Arrange required durable medical equipment to ensure each patient's continuity of care. 01/2014 to 05/2014 Social Work Intern Company Name － City , State Under supervision, coordinate, assess, and evaluate patients specific needs to facilitate discharge planning. Under supervision, provide community referrals to agencies and resources to ensure continuity of care. Under supervision, prepare case records including nature of problems, patient and family needs, final disposition of patient and referrals/services arranged for each patient. Education and Training May 2014 Bachelor of Arts : Psychology Warner University － City , State Psychology 2014 Bachelor of Arts : Social Work Nova Southeastern University － City , State Social Work Present Master of Science : Forensic Psychology Legal Systems Southeastern University － City , State Forensic Psychology Legal Systems Master of Social Work Clinical In Progress
I was a student-athlete on a softball scholarship. I received Bright Futures Scholarship and maintained a GPA required of a NAIA student-athlete.
Honors: Alpha Lambda Delta Honors Society, Phi Alpha Honors Society, Pi Gamma Mu Honors society, Magna Cum Laude Honors Society, Dean's list 2010-2014, Academic All-Conference team 2012-2013 and 2013-2014. Skills discharge planning, lesson plans, evaluate patients, supervision Activities and Honors National Association of Social Workers (NASW)
Vice President of Social Work and Psychology Student Association at Warner University 2013- 2014
Phi Alpha Chapter President 2013- 2014 ","
TEACHER
Experience
08/2015 to 07/2017
Teacher Company Name － City , State
Implement instructional activities contributing to meaningful learning experiences.
Prepare syllabi and detailed lesson plans based on course standards and objectives.
Communicate effectively, both orally and in writing, with students, parents, and other professionals on a regular basis.
Established and maintained cooperative working relationships with students, parents, and co-workers.
Collaborate with peers to enhance the instructional environment.
05/2014 to Current
Social Services Specialist Company Name － City , State
Ensure new mothers have the necessary supplies and resources needed for a safe newborn discharge.
Arrange newborn and maternal appointments with primary providers for follow- up care.
Coordinate, assess, and evaluate patients specific needs to facilitate discharge planning.
Provide community referrals to agencies and resources to ensure continuity of care.
Prepare case records including nature of problems, patient and family needs, final disposition of patient and referrals/services arranged for each patient.
Arrange required durable medical equipment to ensure each patient's continuity of care.
01/2014 to 05/2014
Social Work Intern Company Name － City , State
Under supervision, coordinate, assess, and evaluate patients specific needs to facilitate discharge planning.
Under supervision, provide community referrals to agencies and resources to ensure continuity of care.
Under supervision, prepare case records including nature of problems, patient and family needs, final disposition of patient and referrals/services arranged for each patient.
Education and Training
May 2014
Bachelor of Arts : Psychology Warner University － City , State Psychology
2014
Bachelor of Arts : Social Work Nova Southeastern University － City , State Social Work
Present
Master of Science : Forensic Psychology Legal Systems Southeastern University － City , State Forensic Psychology Legal Systems
Master of Social Work Clinical In Progress
I was a student-athlete on a softball scholarship. I received Bright Futures Scholarship and maintained a GPA required of a NAIA student-athlete.
Honors: Alpha Lambda Delta Honors Society, Phi Alpha Honors Society, Pi Gamma Mu Honors society, Magna Cum Laude Honors Society, Dean's list 2010-2014, Academic All-Conference team 2012-2013 and 2013-2014.
National Association of Social Workers (NASW)
Vice President of Social Work and Psychology Student Association at Warner University 2013- 2014
Phi Alpha Chapter President 2013- 2014
",TEACHER
13569152," OWNER/PRINCIPLE CONSULTANT Executive Profile Education and project management consultant with a career path that emphasizes strategy and development. Throughout my career, my passion has been supporting high-level influencer's in educational and youth-serving non-profit organizations in both strategic and tactical decision-making. I have worked in high-performance and high impact educational organizations for 15 years. I am an effective motivator and results oriented leader with a passion for excellence and working with diverse individuals. I have superior cross-functional and remote team communication skills, and am committed to follow through on all challenges for ultimate organization success. Skill Highlights Project Management Social Entrepreneurship Service Quality Improvement Budgeting Change Management Facilitation, Training, and Instructional Design Hard-worker Fast Learner Business and Strategic Planning Cultural Competency Knowledge Management Systems Design and Implementation Core Accomplishments US Army Veteran. Logistics and Supply Specialist. Honorably Discharged. Scrum Agile Expert Certified. Understands Agile philosophy and practices including Scrum, Kanban, DSDM, Crystal, XP, and FDD; Has a working knowledge of the various Agile and Lean project management methodologies; Has ability to compare and choose which methodology would be appropriate in a given situation. PMP. Application in process. Professional Experience Owner/Principle Consultant May 2013 to Current Company Name － City , State Manages a portfolio of higher education, youth and family-serving non-profit clients. Provides development, IT strategy and knowledge management systems consultation, advice and implementation. Provides operational workflow support, project planning, project management, management training, and technical writing of grant proposals, reports, press kits and master economic development plans. Continuing Education Instructor Jan 2013 to Jun 2015 Company Name － City , State Consistently receives high evaluation ratings by CT State Employees and professional students for personal leadership and productivity courses. Provides instruction in Traditional and Waterfall Project Management methods. Uses ADDIE instructional design method to roll out continuing education courses that meet the needs of adult learners. Project Manager Jun 2005 to Nov 2011 Company Name － City , State Developed and directed 6-year $1.225 million grant program designed to teach library and IT staff at 25 colleges and universities skills consistent with meeting needs of 21st century learners. Led team of project staff and a consultant to design a sustainable business model for grant partner organization. Conducted business planning activities. Facilitated strategy sessions with high-level directors and influencer's across multiple educational organizations. Developed financial models. Managed both on location and remote grant project staff. Developed communication plans. Oversaw project team tasks and schedule. Managed vendors. Implemented dashboard task and resource management system. Administered, managed and successfully closed grant program budget. Managed estimated versus actual budget. Reviewed and edited budget reports in collaboration with Financial Specialist. Submitted reports and final deliverables aligned with sponsor requirements. Developed training program for IT and Library staff in digital preservation tools and techniques. Traveled to partner institutions to provide workflow support and acquire resources in support of local institutional preservation program implementation. Designed quality management plan. Reviewed project quality based on plan requirements. Assistant Librarian to Director of Distributed Learning Aug 2001 to Jun 2005 Company Name － City , State Researched effective delivery models for consultation services, including marketing, production, intellectual property, and service quality evaluation methods in support of DCAPS. Prepared background reports, summaries, and documentation for Director of Distributed Learning. Designed and managed 6-week intensive summer youth educational program. Education Course , Management Consulting 2008 Cornell University Johnson School of Management － City , State Course , Financial Accounting 2007 Cornell University Johnson School of Management － City , State MLIS , Library and Information Science 2001 University of Pittsburgh － City , State MEd , Education 2000 Northwestern State University － City , State Bachelor of Arts , Theater 1999 Northwestern State University － City , State Additional Information 2015 Secretary. Hartford Commission on Art and Cultural Affairs. 2007 FRYE Institute Fellowship. Council on Library and Information Resources/Emory University. March 2006 Library Journal Mover and Shaker. Recognizes leaders in the library and information science field. 2006 Co-writer and co-designer of successful Rockefeller Foundation $63,000 Grant program to create an after-school music production studio and educational program for at-risk youth at the Southside Community Center in Ithaca, NY. Computer Skills MS Office Suite MS Project Adobe CS SharePoint ","
OWNER/PRINCIPLE CONSULTANT
Executive Profile
Education and project management consultant with a career path that emphasizes strategy and development. Throughout my career, my passion has been supporting high-level influencer's in educational and youth-serving non-profit organizations in both strategic and tactical decision-making. I have worked in high-performance and high impact educational organizations for 15 years. I am an effective motivator and results oriented leader with a passion for excellence and working with diverse individuals. I have superior cross-functional and remote team communication skills, and am committed to follow through on all challenges for ultimate organization success.
Skill Highlights
Project Management
Social Entrepreneurship
Service Quality Improvement
Budgeting
Change Management
Facilitation, Training, and Instructional Design
Hard-worker
Fast Learner
Business and Strategic Planning
Cultural Competency
Knowledge Management Systems Design and Implementation
Core Accomplishments
US Army Veteran. Logistics and Supply Specialist. Honorably Discharged.
Scrum Agile Expert Certified. Understands Agile philosophy and practices including Scrum, Kanban, DSDM, Crystal, XP, and FDD; Has a working knowledge of the various Agile and Lean project management methodologies; Has ability to compare and choose which methodology would be appropriate in a given situation.
PMP. Application in process.
Professional Experience
Owner/Principle Consultant May 2013 to Current Company Name － City , State
Manages a portfolio of higher education, youth and family-serving non-profit clients.
Provides development, IT strategy and knowledge management systems consultation, advice and implementation.
Provides operational workflow support, project planning, project management, management training, and technical writing of grant proposals, reports, press kits and master economic development plans.
Continuing Education Instructor Jan 2013 to Jun 2015 Company Name － City , State
Consistently receives high evaluation ratings by CT State Employees and professional students for personal leadership and productivity courses.
Provides instruction in Traditional and Waterfall Project Management methods.
Uses ADDIE instructional design method to roll out continuing education courses that meet the needs of adult learners.
Project Manager Jun 2005 to Nov 2011 Company Name － City , State
Developed and directed 6-year $1.225 million grant program designed to teach library and IT staff at 25 colleges and universities skills consistent with meeting needs of 21st century learners.
Led team of project staff and a consultant to design a sustainable business model for grant partner organization. Conducted business planning activities. Facilitated strategy sessions with high-level directors and influencer's across multiple educational organizations. Developed financial models.
Managed both on location and remote grant project staff. Developed communication plans. Oversaw project team tasks and schedule. Managed vendors. Implemented dashboard task and resource management system.
Administered, managed and successfully closed grant program budget. Managed estimated versus actual budget. Reviewed and edited budget reports in collaboration with Financial Specialist.
Submitted reports and final deliverables aligned with sponsor requirements.
Developed training program for IT and Library staff in digital preservation tools and techniques.
Traveled to partner institutions to provide workflow support and acquire resources in support of local institutional preservation program implementation.
Designed quality management plan. Reviewed project quality based on plan requirements.
Assistant Librarian to Director of Distributed Learning Aug 2001 to Jun 2005 Company Name － City , State
Researched effective delivery models for consultation services, including marketing, production, intellectual property, and service quality evaluation methods in support of DCAPS.
Prepared background reports, summaries, and documentation for Director of Distributed Learning.
Designed and managed 6-week intensive summer youth educational program.
Education
Course , Management Consulting 2008 Cornell University Johnson School of Management － City , State
Course , Financial Accounting 2007 Cornell University Johnson School of Management － City , State
MLIS , Library and Information Science 2001 University of Pittsburgh － City , State
MEd , Education 2000 Northwestern State University － City , State
Bachelor of Arts , Theater 1999 Northwestern State University － City , State
Additional Information
2015 Secretary. Hartford Commission on Art and Cultural Affairs.
2007 FRYE Institute Fellowship. Council on Library and Information Resources/Emory University.
March 2006 Library Journal Mover and Shaker. Recognizes leaders in the library and information science field.
2006 Co-writer and co-designer of successful Rockefeller Foundation $63,000 Grant program to create an after-school music production studio and educational program for at-risk youth at the Southside Community Center in Ithaca, NY.
Computer Skills
MS Office Suite
MS Project
Adobe CS
SharePoint
",CONSULTANT
26480367," IT TECHNOLOGY SPECIALIST Professional Summary Analyst with extensive experience in Information Technology. Proficiencies include trouble shooting hardware and software issues. Experienced Service tech with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Core Qualifications TCP/IP, Network monitoring and tools, storage management, knowledge of desktop support procedures and active directory, skilled in software and Microsoft operation installation and maintenance, working knowledge with Windows 2000, 2003 & 2008 Server install, Microsoft office 2000 through 20010 applications software, Windows XP, Vista, 7 and 8 pc and lap top install and management. Professional installation and upgrades, Network Security and protection measures, networking cable patch panel install, testing and layout, fiber optic installation, testing and lay. Web development and design using software front page, html and python applications. Experience IT Technology Specialist 09/2015 to 04/2016 Company Name City , State Monitored multiple databases to keep track of all company inventory. Successfully led key projects which resulted in [positive outcome] . Provided onsite training. Provided Tier1 & Tier2 level support;. Perform Tier 3 level support to customers on operational or maintenance aspects of system equipment. Perform service, repair and/or install of company products including system hardware, software, PCs and POS equipment. Perform general maintenance, repair computer systems and peripheral equipment. Replace and install cable (cat5) network cable. Managed and trouble shoot telecom phone system. Field Service Tech 03/2014 to 04/2015 Company Name City , State Level 1 Field Service Tech Provided Tier1 & Tier2 level support; Perform Tier 3 level support to customers on operational or maintenance aspects of system equipment. Perform service, repair and/or install of company products including system hardware, software, PCs and POS equipment. Perform general maintenance, repair computer systems and peripheral equipment. Replace and install cable (cat5) network cable. Information Technology Specialist 08/2010 to 09/2006 Company Name City , State Provided hardware support related to pc, lap tops, note books technical issues, software application and OS issues. Assists clients with recommending, scheduling and implementing system hardware and/or software upgrades based on needs and anticipated growth. Set up and maintained active directory requests, setup network ids/email accounts and remote desktop support for specific client. Offered assist for website design, layout and hosting. Offered residential customers technical support with hardware and software issues related to hard drives, power supply replacements and virus removal. Information Technology Specialist 09/2006 to 08/2010 Company Name Conducted analysis to address network issues which led to install of a T1 line. Monitored multiple databases to keep track of all company technology inventory.  Provide trouble shooting support in matters related to computer hardware and software issues. Identify any computer architectural requirements; establish and upgrade systems; maintain installation records; improve system performance; maintain technical knowledge. Set up and maintain local area network using cable layout and fiber optic connections. Configure and trouble shooting routers, pix, Domino Server and Microsoft Windows 2003 Server. Oversee staff related issues related to computer upgrades, hardware problems, virus, email accounts/ network ids, remote desktop support and training. Develop policies and procedures for internet access and antivirus installations. Communicate effectively with end users, vendors and upper management. Trained end users in office applications and security issues. Managed all pc hardware and software office applications and installations at the local branch offices, feed mills and truck shop in the Laurinburg, Bladenboro, Tar heel and Nichols S.C. locations. Education Bachelor of Science : Business Management August-05 National American University City , State Business Management Associate/Degree : Business Computer Programming May-92 Robeson Community College Business Computer Programming CERTIFICATIONS Comptia Network February-14. Comptia A February-14. Skills active directory, antivirus, C, cable, cat5, computer hardware, hardware, client, clients, email, front page, hard drives, hardware support, html, ids, internet access, local area network, layout, Domino, office applications, Microsoft office 2000, Windows 2000, Microsoft Windows 2003 Server, Windows XP, Network Security, Network, networking, OS, all pc hardware, phone system, Develop policies, POS, power supply, python, routers, scheduling, TCP/IP, technical support, desktop support, telecom, tops, trouble shooting, upgrades, upgrade, Vista, website design, Web development and design ","
IT TECHNOLOGY SPECIALIST
Professional Summary
Analyst with extensive experience in Information Technology. Proficiencies include trouble shooting hardware and software issues. Experienced Service tech with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.
Core Qualifications
TCP/IP, Network monitoring and tools, storage management, knowledge of desktop support procedures and active directory, skilled in software and Microsoft operation installation and maintenance, working knowledge with Windows 2000, 2003 & 2008 Server install, Microsoft office 2000 through 20010 applications software, Windows XP, Vista, 7 and 8 pc and lap top install and management. Professional installation and upgrades, Network Security and protection measures, networking cable patch panel install, testing and layout, fiber optic installation, testing and lay. Web development and design using software front page, html and python applications.
Experience
IT Technology Specialist 09/2015 to 04/2016 Company Name City , State
Monitored multiple databases to keep track of all company inventory. Successfully led key projects which resulted in [positive outcome] . Provided onsite training. Provided Tier1 & Tier2 level support;.
Perform Tier 3 level support to customers on operational or maintenance aspects of system equipment.
Perform service, repair and/or install of company products including system hardware, software, PCs and POS equipment.
Perform general maintenance, repair computer systems and peripheral equipment.
Replace and install cable (cat5) network cable.
Managed and trouble shoot telecom phone system.
Field Service Tech 03/2014 to 04/2015 Company Name City , State
Level 1 Field Service Tech Provided Tier1 & Tier2 level support; Perform Tier 3 level support to customers on operational or maintenance aspects of system equipment.
Perform service, repair and/or install of company products including system hardware, software, PCs and POS equipment.
Perform general maintenance, repair computer systems and peripheral equipment.
Replace and install cable (cat5) network cable.
Information Technology Specialist 08/2010 to 09/2006 Company Name City , State
Provided hardware support related to pc, lap tops, note books technical issues, software application and OS issues.
Assists clients with recommending, scheduling and implementing system hardware and/or software upgrades based on needs and anticipated growth.
Set up and maintained active directory requests, setup network ids/email accounts and remote desktop support for specific client.
Offered assist for website design, layout and hosting.
Offered residential customers technical support with hardware and software issues related to hard drives, power supply replacements and virus removal.
Information Technology Specialist 09/2006 to 08/2010 Company Name
Conducted analysis to address network issues which led to install of a T1 line. Monitored multiple databases to keep track of all company technology inventory.  Provide trouble shooting support in matters related to computer hardware and software issues.
Identify any computer architectural requirements; establish and upgrade systems; maintain installation records; improve system performance; maintain technical knowledge.
Set up and maintain local area network using cable layout and fiber optic connections.
Configure and trouble shooting routers, pix, Domino Server and Microsoft Windows 2003 Server.
Oversee staff related issues related to computer upgrades, hardware problems, virus, email accounts/ network ids, remote desktop support and training.
Develop policies and procedures for internet access and antivirus installations.
Communicate effectively with end users, vendors and upper management.
Trained end users in office applications and security issues.
Managed all pc hardware and software office applications and installations at the local branch offices, feed mills and truck shop in the Laurinburg, Bladenboro, Tar heel and Nichols S.C.
locations.
Education
Bachelor of Science : Business Management August-05 National American University City , State Business Management
Associate/Degree : Business Computer Programming May-92 Robeson Community College Business Computer Programming
CERTIFICATIONS
Comptia Network February-14.
Comptia A February-14.
Skills
active directory, antivirus, C, cable, cat5, computer hardware, hardware, client, clients, email, front page, hard drives, hardware support, html, ids, internet access, local area network, layout, Domino, office applications, Microsoft office 2000, Windows 2000, Microsoft Windows 2003 Server, Windows XP, Network Security, Network, networking, OS, all pc hardware, phone system, Develop policies, POS, power supply, python, routers, scheduling, TCP/IP, technical support, desktop support, telecom, tops, trouble shooting, upgrades, upgrade, Vista, website design, Web development and design
AUDIT DIRECTOR Extensive experience in developing and redesigning internal audit departments, domestically and internationally in 19 countries. Results include upgraded internal controls, effective SOX 404 management, strong compliance management and an increase in organizational focus on solid internal controls and risks and Best Practices. Enjoy directing Internal Audit as a personal passion. Strengths include: Extensive Executive Skills Designer of Audit Programs SEC Compliance Strong Analytical Skills Focus on Ethics Management Prioritize Audits Interact with Auditees Manage all Types of Audits Pride in Service
Core Qualifications
SAP, Microsoft Office Suite: MS Word, MS Excel, MS PowerPoint and MS Outlook, Navision and a variety of other corporate specific finance and accounting software involving IBM, HP and Dell operations
Experience
Consultant January 2009 Company Name － City , State
Provider of internal audit and internal control consulting services to customers across the U.S.
and Canada.
Focus on privately held firms that do not have Internal Audit Departments.
Emphasize quality and creative service.
Director of Internal Audit January 2008 to January 2009 Company Name － City , State
Fourth largest producer of carbonated beverages in U.S.
with sales of $600M.
Reported to Board of Directors and Senior Vice President.
Managed Internal Audit Department and conducted financial, compliance and operational audits.
Developed and monitored internal controls across the firm.
Developed new audit programs and policies and procedures which improved internal controls.
Completed development of a new Internal Audit Department that provided PQ with a well-functioning operation.
Managed Audit Department and conducted audits at 19 foreign subsidiaries and 21 U.S.
plants.
Conducted foreign audits that met all local and international accounting requirements and laws.
Assigned risk levels to all locations.
Worked to implement all SAP computer options as PQ eliminated over 40 self-made computer systems.
Served as key SAP liaison with auditees as Company successfully implemented SAP across the U.S.
Redesigned audit reporting practices and introduced modern internal auditing to a1l 19 foreign locations.
Left due to outsourcing 100% to a large regional accounting firm.
Education
Masters of Business Administration (MBA) : Finance University of North Texas － City , State GPA: Graduated with Honors Finance Graduated with Honors
Bachelors of Business Administration (BBA) : Finance University of Illinois － City , State , USA
Finance
Certified Internal Auditor (CIA), 1994, up to date certification
Certified Fraud Examiner (CFE), in process
Professional Affiliations
Member, Institute of Internal Auditors, 26 years and President of the Philadelphia Chapter. Board of Governors Member at the Philadelphia and Miami Chapters Chair of two Committees of the Philadelphia Chapter, 11 years Big Brother and Board Member with Big Brothers / Big Sisters, 10 years Treasurer and Board Member, English-Speaking Union, 12 years Member and officer; Rotary International; 2 years MILITARY U.S. AIR FORCE, Strategic Air Command, Finance Department Carswell Air Force Base, Fort Worth, TX Managed 7th Air Wing financial and accounting functions
Skills
accounting, accounting software, audit reports, audit report, audit reporting, consulting, Dell, filing, finance, financial, financial reporting, Focus, HP, IBM, insulation, internal audits, Internal Auditor, Internal Audit, internal auditing, MS Excel, Microsoft Office Suite, office, MS Outlook, MS PowerPoint, MS Word, Navision, developer, policies, PQ, producer, quality, record keeping, reporting, sales, SAP, Sarbanes Oxley
",CONSULTANT
16280971," SALES REP Summary Sales Executive offering outstanding sales presentation, communication, closing skills,  and  team management skills. High-energy, results-oriented leader with an entrepreneurial attitude. Desires a high-level position in a professional service oriented environment. Core Accomplishments Founded The Success Group and grew personal sales to $200,000.00 the first year with a steady growth for the next 5 years.  Initiated ""Program"" sales for area Auto Dealerships in Atlanta to purchase imprinted promotional items in mass with each dealership's name with the brand's logo, saving each dealership by quantity purchasing, and increasing our bottom line significantly. Negotiated campaigns in conjunction with radio and print advertising to increase service dept.sales ( Ex: Free teddy bears given for Valentines' Day to the ladies who came in for an oil change.) Partnered with a Non-profit organization increasing our sales to them to over $150,000.00 yearly, helping increase awareness and donations with their donors. Networked within this organization to gain business with other departments. Experience Sales Rep 05/2017 to 04/1993 Company Name Telemarketed to Presidents and CEO's of successful area companies to use our services, averaging 100 calls a week, 13 appointments per wk resulting in 1 sale per wk. Managed a tickler file to boost sales Conducted on-air interviews with Presidents, CEOs, Physicians, and their clients for testimonials. President 12/1998 to Current Company Name City , State Strengthened company's business by leading implementation of [project] . Promotional Advertising Distributor)
Company and Client management expertise including: Business development, promotional sales, interaction with client, supplier, and employees for excellent customer service, marketing communications, budget management for overall operations. Used industry knowledge, listening skills, and creativity to match items for clients needs while staying within their budget. Achieved new business through networking within companies, as well as attending networking events. Partnered with a Non-profit organization increasing our sales to them to over $150,000.00 yearly, helping increase awareness as well as gifts from their donors. Networked within this organization as well as others to gain business with other departments. Associate Producer 04/1993 to 12/1998 Company Name City , State Production company that aired on WSB-TV Project management expertise including: telemarketing, sales, scheduling productions, purchasing air time, managing overall production of segments. Interviewed Presidents and CEO's of companies in the Atlanta Business Arena. Interfaced with the decision makers to quickly determine their needs. Sold and produced 32 segments a year. Negotiated a partnership with WSB-TV to include a segment from Inside America in their Advertising
Packages during the Olympics, resulting in increased revenue for WSB, as well as for Inside America. Examples of the caliber of companies we profiles: Emory Healthcare, Kimberly Clark, Alumax, Coca Cola Bottlers of Chattanooga,. 07/1983 to Current Company Name City , State promotional advertising distributor)
Set appointments with decision makers, networked within companies to gain more business, reorganized the order process for more efficient customer service and follow up of orders, continued education of the industry by attending trade shows, seminars and studying catalogs. Purchased existing company with revenue of $60K per year and grew it to $1.5 Million in 5 Years. Developed programs for large auto dealer with apparel, mugs, and notepads which garnered monthly repeat business. Designed a program for the Masonry Assoc using caps embroidered  with the Masonry logo and their own company name. This program resulted in Signature Advertising to become the #1 cap seller in the COUNTRY. Won the ""Best of Show"" award at the Homebuilders Association Tradeshow. Recommendations
(client)Melinda Gibson
Top qualities: Great Results, High Integrity, Creative
""Karen became a trusted vendor to me. I could consistently trust her for quality products, while keeping to my timeline and budget. She truly went the extra mile for me each time we worked together."" April 29, 2010. Education and Training Bachelor of Arts University of Columbus City , State Activities and Honors Member of asi, (Advertising Specialty Institute)
*Member of Atlanta Promotional Marketing Association
*Member of BNI (Business Networking Institute)
*Chairmen for 1st Annual Gardens Alive Summer Soiree & Silent Auction benefitting the Justin Time Foundation for Missing Teens & Young Adults
*Elected to the Board of Directors for Pathway East Walk to Emmaus in 2009
*Elected Secretary for the Board of Directors for Pathway East in 2010
*Elected for the Board of Directors for Trafficking in America Task Force 2011 National Winner of Senior Talent at the COG Jubilee in Strings bowed category in 2004, 2005, 2006.  National Runner Up of Senior Talent at COG Jubilee in Piano in 2004. Skills People Skills, New Business Development, Sales, Client Management, Customer Service, Management, Marketing Communications,  Networking, Presentations, Team Player        Customer Testimonial Melinda Gibson(VP with IN Touch Ministries stated:   ""Karen became a trusted vendor to me.  I could consistently trust her for quality products, while keeping to my timeline and budget.She truly went the extra mile for me each time we worked together."" April 29, 2010. Others upon request ","
SALES REP
Summary
Sales Executive offering outstanding sales presentation, communication, closing skills,  and  team management skills. High-energy, results-oriented leader with an entrepreneurial attitude. Desires a high-level position in a professional service oriented environment.
Core Accomplishments
Founded The Success Group and grew personal sales to $200,000.00 the first year with a steady growth for the next 5 years. 
Initiated ""Program"" sales for area Auto Dealerships in Atlanta to purchase imprinted promotional items in mass with each dealership's name with the brand's logo, saving each dealership by quantity purchasing, and increasing our bottom line significantly.
Negotiated campaigns in conjunction with radio and print advertising to increase service dept.sales ( Ex: Free teddy bears given for Valentines' Day to the ladies who came in for an oil change.)
Partnered with a Non-profit organization increasing our sales to them to over $150,000.00 yearly, helping increase awareness and donations with their donors. Networked within this organization to gain business with other departments.
Experience
Sales Rep 05/2017 to 04/1993 Company Name
Telemarketed to Presidents and CEO's of successful area companies to use our services, averaging 100 calls a week, 13 appointments per wk resulting in 1 sale per wk.
Managed a tickler file to boost sales
Conducted on-air interviews with Presidents, CEOs, Physicians, and their clients for testimonials.
President 12/1998 to Current Company Name City , State Strengthened company's business by leading implementation of [project] .
Promotional Advertising Distributor)
Company and Client management expertise including: Business development, promotional sales, interaction with client, supplier, and employees for excellent customer service, marketing communications, budget management for overall operations.
Used industry knowledge, listening skills, and creativity to match items for clients needs while staying within their budget.
Achieved new business through networking within companies, as well as attending networking events.
Partnered with a Non-profit organization increasing our sales to them to over $150,000.00 yearly, helping increase awareness as well as gifts from their donors.
Networked within this organization as well as others to gain business with other departments.
Associate Producer 04/1993 to 12/1998 Company Name City , State
Production company that aired on WSB-TV
Project management expertise including: telemarketing, sales, scheduling productions, purchasing air time, managing overall production of segments.
Interviewed Presidents and CEO's of companies in the Atlanta Business Arena.
Interfaced with the decision makers to quickly determine their needs.
Sold and produced 32 segments a year.
Negotiated a partnership with WSB-TV to include a segment from Inside America in their Advertising
Packages during the Olympics, resulting in increased revenue for WSB, as well as for Inside America.
Examples of the caliber of companies we profiles: Emory Healthcare, Kimberly Clark, Alumax, Coca Cola Bottlers of Chattanooga,.
07/1983 to Current Company Name City , State
promotional advertising distributor)
Set appointments with decision makers, networked within companies to gain more business, reorganized the order process for more efficient customer service and follow up of orders, continued education of the industry by attending trade shows, seminars and studying catalogs.
Purchased existing company with revenue of $60K per year and grew it to $1.5 Million in 5 Years.
Developed programs for large auto dealer with apparel, mugs, and notepads which garnered monthly repeat business.
Designed a program for the Masonry Assoc using caps embroidered  with the Masonry logo and their own company name.
This program resulted in Signature Advertising to become the #1 cap seller in the COUNTRY.
Won the ""Best of Show"" award at the Homebuilders Association Tradeshow.
Recommendations
(client)Melinda Gibson
Top qualities: Great Results, High Integrity, Creative
""Karen became a trusted vendor to me.
I could consistently trust her for quality products, while keeping to my timeline and budget.
She truly went the extra mile for me each time we worked together."" April 29, 2010.
Education and Training
Bachelor of Arts University of Columbus City , State
Activities and Honors
Member of asi, (Advertising Specialty Institute)
*Member of Atlanta Promotional Marketing Association
*Member of BNI (Business Networking Institute)
*Chairmen for 1st Annual Gardens Alive Summer Soiree & Silent Auction benefitting the Justin Time Foundation for Missing Teens & Young Adults
*Elected to the Board of Directors for Pathway East Walk to Emmaus in 2009
*Elected Secretary for the Board of Directors for Pathway East in 2010
*Elected for the Board of Directors for Trafficking in America Task Force 2011 National Winner of Senior Talent at the COG Jubilee in Strings bowed category in 2004, 2005, 2006.  National Runner Up of Senior Talent at COG Jubilee in Piano in 2004.
Skills
People Skills, New Business Development, Sales, Client Management, Customer Service, Management, Marketing Communications,  Networking, Presentations, Team Player
       Customer Testimonial
Melinda Gibson(VP with IN Touch Ministries stated:   ""Karen became a trusted vendor to me.  I could consistently trust her for quality products, while keeping to my timeline and budget.She truly went the extra mile for me each time we worked together."" April 29, 2010.
Others upon request
",SALES
39650734," HR ASSISTANT Summary Hard Worker, Dedicated, Detailed Oriented, Experienced, Organized, and Highly Motivated. These are just some of the many attributes in which I possess as an individual. With over 5 years of experience in Human Resource administration and customer service, I have the talent to quickly adapt to new challenges. Within my experience, I focused on benefits administration, payroll, career development and employment law. Highlights Assigned administrative assignments on a daily basis Implemented employee's handbook Processed documentation for employees Conducted employees' performance reviews Managed Employee Scheduling Coordinated with upper level, co-worker and lower level  Teamwork oriented Processed new recruits Processed payroll  Performed background check Managed inventory supplies  Secured new wholesale food purveyor to decrease costs and increase profits Accomplishments Accomplishments at Pho n More Restaurant Managed restaurant financial objectives by developing financing, establishing banking relationships Prepared strategic and annual forecasts and budgets by analyzing variances, initiating corrective actions, and establishing financial controls​ Developed and implemented strategies to increase average meal checks                          Created restaurant business plan by surveying restaurant demand, conferring with people in the community, identifying and evaluating competitors, preparing financial, marketing, and sales projections, analyses, and estimates  ​  ​     Controlled purchases and inventory by meeting with account manager, negotiating prices and contracts, developing preferred supplier lists, reviewing and evaluating usage reports, analyzing variances, taking corrective actions​  ​ Contributed team effort and inspired team members motivation ​​​and provided high level of customer service and maintain a high profile in the day to day operations ​​Handled any complaints or contentious issues that cannot be settled directly by team members and provides a fast solution​  ​ Accomplished in campaign Recycle Program, divide the right trash to the right bin ​ Accomplishments at Dr. Norman G. McKoy​​ & associates Demonstrated success in administrative employee handbook, developing team building programs and corporate policies, job descriptions and management reports​  ​ Organized office documents, patients' charts and organized office woking areas Welcomed new employees to the organization by conducting orientation  Organized employees' document pockets and maintained employees's confidence and protect operation by keeping human resource information confidential Maintained employee information by entering and updating employment and status-change data  Provided payroll information by collecting time and attendance records  Provided secretarial support by entering, formatting, and printing information, organizing work, answering the telephone, relaying messages, maintaining equipment and supplies​​ ​ Experience Company Name City , State HR Assistant 04/2014 to 02/2016 Increased productivity of the physician's office by organizing patients charts and converting them into digital files, which streamline patient maintenance Processed pay roll through Paychex which includes ensured vacation and sick time are tracked in the system, answered payroll questions and facilited resolutions to any payroll errors Processed incoming mails and out going mails Successfully edited the employee handbook to define job descriptions, create office policies, patient managing and proper patient reports Wrote employee handbook covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits information Wrote Standard Operations Procedures Manual (SOPs) detailed every aspect of employee expectations Designed and implement overall recruiting strategy Coordinated with the office manager to recruit the right candidates, administering interviews and conducting background checks Processed documentation and prepared reports relating to personnel activities (staffing, recruitment, training, performance evaluations etc) Identified and reduced business expenses to increase profits by controlling the budget, compares actual results to the budget expectations Company Name City , State General Manager 02/2013 to Current Hostess and waitress 04/2010 to 11/2016 Promoted to interview and recruit new hires in order to sustain longer hours of operation, thus increased company profits Was successful in ensuring the successful integration of new hires by implementing training and compensation structures Ordered foods and supplies for the restaurant, checked and maintained inventory, handling daily accounting and processing payroll Processed cost reduction thought venders and whole sale Increased marketability of the restaurant by designing and creating a new modernized menu Prepared and willing to step up when the restaurant is short of staff or low turn over in order to increase productivity and provide the best service Maintained a great quality and quantity of the foods and restaurant over all Created a Recycle Program by divided the recyclable bin and non- recyclable waste bin Education Bachelor of Arts : Humanities/English 2007 THE UNIVERSITY OF THAI CHAMBER OF COMMERCE , City , Thailand Humanities/English Excelled in Language And Culture, Transportation Management, Critical Reading, Article Writing and Advanced Technical Reading.         ​ Master of Science : Human Resource Management 2014 STRAYER UNIVERSITY , City , State , USA Human Resource Management magna cum laude 3.64 Excelled in Human Resources Law, Management, Ethical, HR Information Systems (HRIS) and Strategic Management Registered for Professional in Human Resources (aPHR) Certification HR Designations: Registering for aPHR (Professional in Human Resources) exam Expect to complete aPHR certification in 2017 Professional Affiliations Enrolling in ongoing training in the areas of compensation and benefits, employee and labor relations, leaves of absence, workers' compensation, workplace safety/security and OSHA Member of Society for Human Resource Management (SHRM)
Skills Human Resource Management Skills: Employment Law HR Policies & Procedures Training & Development     Performance Management Employee Relations and Mediation Benefits Administration     Orientation & On-Boarding Organizational Development Staff Life cycle  Computer Skills: HRIS applications (PeopleSoft Enterprise Human Resources) MS Office (Word, Excel, PowerPoint, Access, Outlook) E-Mailing tools-MS Outlook, Windows Outlook, Yahoo and
Google     Networking
Skills- Job boards and Networking sites  Soft Skills: Professional communication skills and interpersonal skills   Bilingual Thai & English Excellent adaptability in new environments   Hard working, flexible and reliable Honest
& Polite   Shape
decision making Excellent customer service skills Creative ","
HR ASSISTANT
Summary
Hard Worker, Dedicated, Detailed Oriented, Experienced, Organized, and Highly Motivated. These are just some of the many attributes in which I possess as an individual. With over 5 years of experience in Human Resource administration and customer service, I have the talent to quickly adapt to new challenges. Within my experience, I focused on benefits administration, payroll, career development and employment law.
Highlights
Assigned administrative assignments on a daily basis
Implemented employee's handbook
Processed documentation for employees
Conducted employees' performance reviews
Managed Employee Scheduling
Coordinated with upper level, co-worker and lower level 
Teamwork oriented
Processed new recruits
Processed payroll 
Performed background check
Managed inventory supplies 
Secured new wholesale food purveyor to decrease costs and increase profits
Accomplishments
Accomplishments at Pho n More Restaurant
Managed restaurant financial objectives by developing financing, establishing banking relationships
Prepared strategic and annual forecasts and budgets by analyzing variances, initiating corrective actions, and establishing financial controls‚Äã
Developed and implemented strategies to increase average meal checks                         
Created restaurant business plan by surveying restaurant demand, conferring with people in the community, identifying and evaluating competitors, preparing financial, marketing, and sales projections, analyses, and estimates  ​  ​    
Controlled purchases and inventory by meeting with account manager, negotiating prices and contracts, developing preferred supplier lists, reviewing and evaluating usage reports, analyzing variances, taking corrective actions​  ​
Contributed team effort and inspired team members motivation ‚Äã‚Äã‚Äãand provided high level of customer service and maintain a high profile in the day to day operations
​​Handled any complaints or contentious issues that cannot be settled directly by team members and provides a fast solution​  ​
Accomplished in campaign Recycle Program, divide the right trash to the right bin
‚Äã
Accomplishments at Dr. Norman G. McKoy‚Äã‚Äã & associates
Demonstrated success in administrative employee handbook, developing team building programs and corporate policies, job descriptions and management reports​  ​
Organized office documents, patients' charts and organized office woking areas
Welcomed new employees to the organization by conducting orientation 
Organized employees' document pockets and maintained employees's confidence and protect operation by keeping human resource information confidential
Maintained employee information by entering and updating employment and status-change data 
Provided payroll information by collecting time and attendance records 
Provided secretarial support by entering, formatting, and printing information, organizing work, answering the telephone, relaying messages, maintaining equipment and supplies‚Äã‚Äã
‚Äã
Experience
Company Name City , State HR Assistant 04/2014 to 02/2016
Increased productivity of the physician's office by organizing patients charts and converting them into digital files, which streamline patient maintenance
Processed pay roll through Paychex which includes ensured vacation and sick time are tracked in the system, answered payroll questions and facilited resolutions to any payroll errors
Processed incoming mails and out going mails
Successfully edited the employee handbook to define job descriptions, create office policies, patient managing and proper patient reports
Wrote employee handbook covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits information
Wrote Standard Operations Procedures Manual (SOPs) detailed every aspect of employee expectations
Designed and implement overall recruiting strategy
Coordinated with the office manager to recruit the right candidates, administering interviews and conducting background checks
Processed documentation and prepared reports relating to personnel activities (staffing, recruitment, training, performance evaluations etc)
Identified and reduced business expenses to increase profits by controlling the budget, compares actual results to the budget expectations
Company Name City , State General Manager 02/2013 to Current
Hostess and waitress 04/2010 to 11/2016
Promoted to interview and recruit new hires in order to sustain longer hours of operation, thus increased company profits
Was successful in ensuring the successful integration of new hires by implementing training and compensation structures
Ordered foods and supplies for the restaurant, checked and maintained inventory, handling daily accounting and processing payroll
Processed cost reduction thought venders and whole sale
Increased marketability of the restaurant by designing and creating a new modernized menu
Prepared and willing to step up when the restaurant is short of staff or low turn over in order to increase productivity and provide the best service
Maintained a great quality and quantity of the foods and restaurant over all
Created a Recycle Program by divided the recyclable bin and non- recyclable waste bin
Education
Bachelor of Arts : Humanities/English 2007 THE UNIVERSITY OF THAI CHAMBER OF COMMERCE , City , Thailand
Humanities/English Excelled in Language And Culture, Transportation Management, Critical Reading, Article Writing and Advanced Technical Reading.        
‚Äã
Master of Science : Human Resource Management 2014 STRAYER UNIVERSITY , City , State , USA
Human Resource Management magna cum laude 3.64
Excelled in Human Resources Law, Management, Ethical, HR Information Systems (HRIS) and Strategic Management
Registered for Professional in Human Resources (aPHR) Certification
HR Designations: Registering for aPHR (Professional in Human Resources) exam
Expect to complete aPHR certification in 2017
Professional Affiliations
Enrolling in ongoing training in the areas of compensation and benefits, employee and labor relations, leaves of absence, workers' compensation, workplace safety/security and OSHA
Member of Society for Human Resource Management (SHRM)
Skills
Human Resource Management Skills:
Employment Law
HR Policies & Procedures
Training & Development    
Performance Management
Employee Relations and Mediation
Benefits Administration    
Orientation & On-Boarding
Organizational Development
Staff Life cycle 
Computer Skills:
HRIS applications (PeopleSoft Enterprise Human Resources)
MS Office (Word, Excel, PowerPoint, Access, Outlook)
E-Mailing tools-MS Outlook, Windows Outlook, Yahoo and
Google    
Networking
Skills- Job boards and Networking sites 
Soft Skills:
Professional communication skills and interpersonal skills  
Bilingual Thai & English
Excellent adaptability in new environments  
Hard working, flexible and reliable
Honest
& Polite  
Shape
decision making
Excellent customer service skills
Creative
",HR
27485716," CORPORATE PROJECT MANAGER Career Overview Seasoned project manager driven to achieve results through strategic planning and professional relationship
building. Success in developing beneficial alliances between leaders to effectively drive growth and achieve
goals. Dedicated to building strong teams within an organization through motivation and strong development.
Effective in fostering collaboration and consultative relationships with senior management and across
traditional boundaries; highlighting inflection points of technology decisions.
Technical leader with broad experience, brings focus on ""big picture"" business impacts of technology
projects: real costs, practical benefits, risks and contingencies.
Adaptable - skilled at supporting individuals, building systems, handling problems; as well as managing
teams, training, developing strategies, policies and processes. Qualifications Strategic Planning / Visioning & Tactical Execution Manpower Planning & Scheduling SDLC Methodology/ Problem & Change Software & Application Lifecycle Management Management SLA Authoring & Resource Allocation Expense Budgeting & Forecasting Team-Building & Front-Line Leadership Technology Upgrades & Training Led highly visible initiatives to develop, define and manage the execution of several ground up IT infrastructure and application integrations through corporate acquisitions and divestitures while successfully balancing resources, timelines and budgets. Experience in complete Project Management Life cycle including Planning, Execution, Monitor & Control and closure. Document business performance expectations, benchmark standards and develop guidelines. Interfaced with key stakeholders and project team members to prioritize requirements and information technology needs. Successfully lead learning enhancement classes to improve sales knowledge and people skills for workplace success and advancement. Developed materials to successfully train associates. Provide oversight of yearly and monthly budget planning activities providing forecasting and day-to- day expense management keeping projects under budget and proper tracking of expenses. Direct all information technology and network system deployment and maintenance including all IT infrastructure, wireless communications, PC systems, local networks and mobile environment. Assessing and recommending technology systems solutions based on operational needs while ensuring compliance with corporate standards. Interfaced with outside vendors to source materials. Work Experience 01/2014 to 01/2016 Corporate Project Manager Company Name Manage direct reports supporting multiple locations with annual revenues of $2M. Accountable for the
strategic direction, implementation, support, and development of all business applications, Enterprise
Resource Planning (ERP), Facilities Management, Financials, Forecasting and Procurement. Established change management and help desk solutions and policies. Developed new process design workflow to ensure on-time delivery of all solutions and within budget
leading to increase in monthly productivity by 20%. Centralized disparate support documentation for all business applications and architecture. Developed corporate process and tools for opportunities tracking, bid decision making and proposal
development. Developed training material for new products and technologies and delivered training classes to
associates. 01/2008 to 01/2014 Director of Information Technology and Systems Company Name Responsible for managing and executing business development activities for IT and other company business
lines. Provided executive leadership over internal company-wide IT infrastructure. Developed end user training material coordinating and conducting group and individual training
sessions based on staff and organizational learning needs. Introduced methods for tracking project management, workload planning and corporate business
performance metrics. Responsible for managing and executing business development activities for IT and other company
business lines. Installation of Gate and Locking systems (Saflok, Ving, Salto and Amano Mc Gann access control
systems) in various brands resorts interfacing with PMS systems. 01/2006 to 01/2008 Director of Information Technology and Systems Company Name Manage four hotels within REIT interfacing with both management and ownership to guide the hotel through
day-to-day operations. Insure that the company's strategic technologies needs are the primary focus. Provided first and second-tier technical support and knowledge on Windows server/desktop applications
and resort PMS/POS Systems. Provided operations management, including security, backup/recovery/disaster planning, off-hours staff
coverage. Oversaw $1.4 M capital budget and hotel conversion. Education and Training Bachelor of Science : Computers and Information Technology UNIVERSITY OF PHOENIX － City , State Computers and Information Technology Associates of Arts : Finance and Business Administration LAKE SUMTER COMMUNITY COLLEGE － City , State Finance and Business Administration 2016 ITIL Foundation Course Microsoft Certified Professional (MCP), CompTia A+, CompTia N+ Skills A+, acquisitions, backup, budget planning, Budgeting, budgets, budget, business development, change management, conversion, decision making, delivery, direction, disaster planning, documentation, ERP, Enterprise
Resource Planning, Facilities Management, Financials, focus, Forecasting, help desk, information technology, ITIL, Leadership, Team-Building, managing, materials, access, Microsoft Certified Professional, MCP, network, networks, operations management, organizational, PC systems, people skills, policies, POS, process design, Procurement, Project Management, proposal
development, sales, Scheduling, SDLC, SLA, strategic, Strategic Planning, technical support, user training, training material, Upgrades, Windows server, workflow ","
CORPORATE PROJECT MANAGER
Career Overview
Seasoned project manager driven to achieve results through strategic planning and professional relationship
building. Success in developing beneficial alliances between leaders to effectively drive growth and achieve
goals. Dedicated to building strong teams within an organization through motivation and strong development.
Effective in fostering collaboration and consultative relationships with senior management and across
traditional boundaries; highlighting inflection points of technology decisions.
Technical leader with broad experience, brings focus on ""big picture"" business impacts of technology
projects: real costs, practical benefits, risks and contingencies.
Adaptable - skilled at supporting individuals, building systems, handling problems; as well as managing
teams, training, developing strategies, policies and processes.
Team-Building & Front-Line Leadership Technology Upgrades & Training
Led highly visible initiatives to develop, define and manage the execution of several ground up IT
infrastructure and application integrations through corporate acquisitions and divestitures while
successfully balancing resources, timelines and budgets.
Experience in complete Project Management Life cycle including Planning, Execution, Monitor &
Control and closure.
Document business performance expectations, benchmark standards and develop guidelines.
Interfaced with key stakeholders and project team members to prioritize requirements and
information technology needs.
Successfully lead learning enhancement classes to improve sales knowledge and people skills for
workplace success and advancement. Developed materials to successfully train associates.
Provide oversight of yearly and monthly budget planning activities providing forecasting and day-to-
day expense management keeping projects under budget and proper tracking of expenses.
Direct all information technology and network system deployment and maintenance including all IT
infrastructure, wireless communications, PC systems, local networks and mobile environment.
Assessing and recommending technology systems solutions based on operational needs while ensuring
compliance with corporate standards. Interfaced with outside vendors to source materials.
Work Experience
01/2014 to 01/2016
Corporate Project Manager Company Name
Manage direct reports supporting multiple locations with annual revenues of $2M.
Accountable for the
strategic direction, implementation, support, and development of all business applications, Enterprise
Resource Planning (ERP), Facilities Management, Financials, Forecasting and Procurement.
Established change management and help desk solutions and policies.
Developed new process design workflow to ensure on-time delivery of all solutions and within budget
leading to increase in monthly productivity by 20%.
Centralized disparate support documentation for all business applications and architecture.
Developed corporate process and tools for opportunities tracking, bid decision making and proposal
development.
Developed training material for new products and technologies and delivered training classes to
associates.
01/2008 to 01/2014
Director of Information Technology and Systems Company Name
Responsible for managing and executing business development activities for IT and other company business
lines.
Provided executive leadership over internal company-wide IT infrastructure.
Developed end user training material coordinating and conducting group and individual training
sessions based on staff and organizational learning needs.
Introduced methods for tracking project management, workload planning and corporate business
performance metrics.
Responsible for managing and executing business development activities for IT and other company
business lines.
Installation of Gate and Locking systems (Saflok, Ving, Salto and Amano Mc Gann access control
systems) in various brands resorts interfacing with PMS systems.
01/2006 to 01/2008
Director of Information Technology and Systems Company Name
Manage four hotels within REIT interfacing with both management and ownership to guide the hotel through
day-to-day operations.
Insure that the company's strategic technologies needs are the primary focus.
Provided first and second-tier technical support and knowledge on Windows server/desktop applications
and resort PMS/POS Systems.
Provided operations management, including security, backup/recovery/disaster planning, off-hours staff
coverage.
Oversaw $1.4 M capital budget and hotel conversion.
Education and Training
Bachelor of Science : Computers and Information Technology UNIVERSITY OF PHOENIX － City , State Computers and Information Technology
Associates of Arts : Finance and Business Administration LAKE SUMTER COMMUNITY COLLEGE － City , State Finance and Business Administration
2016
ITIL Foundation Course
Microsoft Certified Professional (MCP), CompTia A+, CompTia N+
Skills
A+, acquisitions, backup, budget planning, Budgeting, budgets, budget, business development, change management, conversion, decision making, delivery, direction, disaster planning, documentation, ERP, Enterprise
Resource Planning, Facilities Management, Financials, focus, Forecasting, help desk, information technology, ITIL, Leadership, Team-Building, managing, materials, access, Microsoft Certified Professional, MCP, network, networks, operations management, organizational, PC systems, people skills, policies, POS, process design, Procurement, Project Management, proposal
development, sales, Scheduling, SDLC, SLA, strategic, Strategic Planning, technical support, user training, training material, Upgrades, Windows server, workflow
",INFORMATION-TECHNOLOGY
69360287," CUSTOMER SERVICE SPECIALIST III Summary To attain a position in public and/or legal administration or similar field. Highlights Notary Public 2002 - presentl
NYS Division of Budget; NYS Contract Mgmt. System; NYS Grants Gateway and SFS Financial System
Software Proficiency Intermediate in Microsoft Office Suites, Outlook, Excel, Access, PowerPoint; Adobe, Acrobat; SiteFinity, 4.7; WordPerfect 5 - 10; DOS, SFS Financial Management System/Oracle, Lotus Notes and Heavy Dictaphone/transcription skills; Dual Monitor experience.
Able to work with a diverse group of people and all levels of management and staff; both independently and as a team; adapts quickly to new work environments. Computer Applications Citrix Applications, Internet Explorer, familiar with multiple office copy machines/scanners, able to learn new software programs quickly and efficiently. Managed cash and daily summary reports Accomplishments Acquired 2 Master's degrees within three and a half years, graduating Summa Cum Laude.  It shows I can get things done that I put my mind to, no matter the difficulty.  I excel well in a challenging work environment. Able to work well with a diverse group of individuals. Experience Customer Service Specialist III Mar 2016 to Aug 2016 Company Name － City , State Provided great customer service to consumers who call the Health Marketplace for insurance Properly validated and authenticated consumers seeking assistance with their marketplace accounts Assisted consumers with enrollment into various types of health insurance through the Marketplace Informed consumers about their Marketplace accounts and make any updates as needed Assisted consumers in applying and renewing their coverage as well as walking them through the process Set up and validated family members as authorized representatives to speak on behalf of account holder. Mgmt. Specialist & MWBE Liaison Sep 2015 to Feb 2016 Company Name － City , State Created and input B1184's into Division of Budget system for Grants Received and processed all M/WBE Requests for Waiver forms for State Contractors Maintained business relationship with project managers and department heads to ensure contractors are following MWBE Rules and Regulations Utilized the Contract Management System using Access and Excel Contacted Executive Chambers for Waiver Requests status updates & changes needed to get them approved Met with Project Managers and Dept. Heads to discuss issues centered around meeting MWBE goals Prepared and submitted monthly & quarterly MWBE Utilization Reports to Executive Chambers. Deputy City Clerk Jan 2014 to Aug 2015 Company Name － City , State Maintained business with and direct the public to appropriate offices or other entities as needed. Managed the daily operations of issuing marriage licenses, marriage certifications, reservoir fishing permits. Issued dog licenses and secure dog redemption payments, replace dog tags, update rabies info in BAS System. Created and submit payment vouchers for bills and office subscriptions. Accepted monies and checks for all licenses, permits and order supplies. Managed incoming mail and send out mailed-in requests for licenses, certifications and permits. Copied and distributed agendas and meetings to city council members and department heads, as well as upload the agendas and minutes to our website using Sitefinity 4.7. Accepted Legal service on the City of Troy for Notices of Claim against the City and the Troy Police Dept. Managed and count daily cash drawer, prepare bank deposit slips and daily cash summary sheets, input same into Excel spreadsheet for monthly income reporting. Administrative Assistant Jul 2011 to Dec 2013 Company Name － City , State Managed daily operations of Grant contract processing from input to tracking approval process. State Grant and contract file management, auditing and compliance of documents including but not limited to verification of B1184's, Vend Rep, Charities Registration or Exemption, Insurance forms, etc. Corresponded and communicated contract information requirements with different program representatives. Managed all incoming grant contracts and renewals for different state and municipal entities. Managed and trained incoming staff, state workers and temps, in Contract Management and Auditing. Created training materials for staff for SFS and Vend Rep System. Audited all grant contracts to process in SFS system, after full review and documentation is received. Monitored grant contract review and compliance of all temps to ensure contracts met all requirements. Created purchase orders from data input while entering grant contract information into Access database, while denoting encumbrance amounts for AG and OSC processing. Coordinated with program department teams to gather missing information to complete contract pkg. Keyboard Specialist I Sep 2007 to Jul 2010 Company Name － City , State Maintained Inmate Appeals in the legal office of the NYS Division of Parole by comparing the Information received to the information in the system using FPMS and PARMIS, Access and Excel; Requested and maintained inmate records for upcoming inmate appeals, or forwarded to DCJS/AG's office or representing attorney's office as requested Checked parole hearing dates and input the new data to start the appeal process; Sent correspondence to inmates/attorneys regarding upcoming appeal deadlines; Opened and input briefs received as approved by either attorneys or inmates (pro se); Pulled files to complete appeal process, placed appropriately to be reviewed by the Board Members for decision making; answered incoming calls accordingly and/or relayed to proper attorney. Information Technical Assistant Jan 2007 to Aug 2007 Company Name － City , State Handled individual user access forms (IUA's) for all correctional facilities via mainframe and deleted and changed user access for facility users. Answered emails to grant access needed for users who changed positions and/or facilities. Installed Lotus Notes enabling user access, utilized Bluezone and Console to add. Fileshare access; utilized a ghost program such as Citrix Applications along with MS Word/Excel. Education Masters of Public Administration , Government & Policy August 2012 Grand Canyon University Government & Policy Masters of Science , Criminal Justice - Administration of Justice & Security June 2010 University of Phoenix Criminal Justice - Administration of Justice & Security Bachelors of Science , Business Organizational Management May 2005 The Kings College Business Organizational Management Associates Degree , Administrative Occupational Studies May 2003 Olean Business Institute Administrative Occupational Studies Skills Acrobat, Adobe, Contract Auditing, backup, case management, Citrix, set up conferences, Contract Mgmt, Contract Management, contract review, council meetings, customer service, data entry, decision making, Dictaphone, documentation, DOS, editing, email, filing, file management, Financial Management, Waiver forms, Grants Gateway knowledge, litigation, Loss Prevention, Lotus Notes, mailing, mainframe, meetings, Access database, Excel, mail, office, Microsoft Office Suites, Outlook, PowerPoint, MS Word, monitors, Notary Public, Oracle, copy machines, receptionist duties when necessary, scanners, spreadsheet, training materials, transcription ","
CUSTOMER SERVICE SPECIALIST III
Summary
To attain a position in public and/or legal administration or similar field.
Highlights
Notary Public 2002 - presentl
NYS Division of Budget; NYS Contract Mgmt. System; NYS Grants Gateway and SFS Financial System
Software Proficiency Intermediate in Microsoft Office Suites, Outlook, Excel, Access, PowerPoint; Adobe, Acrobat; SiteFinity, 4.7; WordPerfect 5 - 10; DOS, SFS Financial Management System/Oracle, Lotus Notes and Heavy Dictaphone/transcription skills; Dual Monitor experience.
Able to work with a diverse group of people and all levels of management and staff; both independently and as a team; adapts quickly to new work environments.
Computer Applications
Citrix Applications, Internet Explorer, familiar with multiple office copy machines/scanners, able to learn new software programs quickly and efficiently.
Managed cash and daily summary reports
Accomplishments
Acquired 2 Master's degrees within three and a half years, graduating Summa Cum Laude.  It shows I can get things done that I put my mind to, no matter the difficulty.  I excel well in a challenging work environment. Able to work well with a diverse group of individuals.
Experience
Customer Service Specialist III Mar 2016 to Aug 2016 Company Name － City , State
Provided great customer service to consumers who call the Health Marketplace for insurance Properly validated and authenticated consumers seeking assistance with their marketplace accounts Assisted consumers with enrollment into various types of health insurance through the Marketplace Informed consumers about their Marketplace accounts and make any updates as needed Assisted consumers in applying and renewing their coverage as well as walking them through the process Set up and validated family members as authorized representatives to speak on behalf of account holder.
Mgmt. Specialist & MWBE Liaison Sep 2015 to Feb 2016 Company Name － City , State
Created and input B1184's into Division of Budget system for Grants Received and processed all M/WBE Requests for Waiver forms for State Contractors Maintained business relationship with project managers and department heads to ensure contractors are following MWBE Rules and Regulations Utilized the Contract Management System using Access and Excel Contacted Executive Chambers for Waiver Requests status updates & changes needed to get them approved Met with Project Managers and Dept.
Heads to discuss issues centered around meeting MWBE goals Prepared and submitted monthly & quarterly MWBE Utilization Reports to Executive Chambers.
Deputy City Clerk Jan 2014 to Aug 2015 Company Name － City , State
Maintained business with and direct the public to appropriate offices or other entities as needed.
Managed the daily operations of issuing marriage licenses, marriage certifications, reservoir fishing permits.
Issued dog licenses and secure dog redemption payments, replace dog tags, update rabies info in BAS System.
Created and submit payment vouchers for bills and office subscriptions.
Accepted monies and checks for all licenses, permits and order supplies.
Managed incoming mail and send out mailed-in requests for licenses, certifications and permits.
Copied and distributed agendas and meetings to city council members and department heads, as well as upload the agendas and minutes to our website using Sitefinity 4.7.
Accepted Legal service on the City of Troy for Notices of Claim against the City and the Troy Police Dept.
Managed and count daily cash drawer, prepare bank deposit slips and daily cash summary sheets, input same into Excel spreadsheet for monthly income reporting.
Administrative Assistant Jul 2011 to Dec 2013 Company Name － City , State
Managed daily operations of Grant contract processing from input to tracking approval process.
State Grant and contract file management, auditing and compliance of documents including but not limited to verification of B1184's, Vend Rep, Charities Registration or Exemption, Insurance forms, etc.
Corresponded and communicated contract information requirements with different program representatives.
Managed all incoming grant contracts and renewals for different state and municipal entities.
Managed and trained incoming staff, state workers and temps, in Contract Management and Auditing.
Created training materials for staff for SFS and Vend Rep System.
Audited all grant contracts to process in SFS system, after full review and documentation is received.
Monitored grant contract review and compliance of all temps to ensure contracts met all requirements.
Created purchase orders from data input while entering grant contract information into Access database, while denoting encumbrance amounts for AG and OSC processing.
Coordinated with program department teams to gather missing information to complete contract pkg.
Keyboard Specialist I Sep 2007 to Jul 2010 Company Name － City , State
Maintained Inmate Appeals in the legal office of the NYS Division of Parole by comparing the Information received to the information in the system using FPMS and PARMIS, Access and Excel; Requested and maintained inmate records for upcoming inmate appeals, or forwarded to DCJS/AG's office or representing attorney's office as requested Checked parole hearing dates and input the new data to start the appeal process; Sent correspondence to inmates/attorneys regarding upcoming appeal deadlines; Opened and input briefs received as approved by either attorneys or inmates (pro se); Pulled files to complete appeal process, placed appropriately to be reviewed by the Board Members for decision making; answered incoming calls accordingly and/or relayed to proper attorney.
Information Technical Assistant Jan 2007 to Aug 2007 Company Name － City , State
Handled individual user access forms (IUA's) for all correctional facilities via mainframe and deleted and changed user access for facility users.
Answered emails to grant access needed for users who changed positions and/or facilities.
Installed Lotus Notes enabling user access, utilized Bluezone and Console to add.
Fileshare access; utilized a ghost program such as Citrix Applications along with MS Word/Excel.
Education
Masters of Public Administration , Government & Policy August 2012 Grand Canyon University Government & Policy
Masters of Science , Criminal Justice - Administration of Justice & Security June 2010 University of Phoenix Criminal Justice - Administration of Justice & Security
Bachelors of Science , Business Organizational Management May 2005 The Kings College Business Organizational Management
Associates Degree , Administrative Occupational Studies May 2003 Olean Business Institute Administrative Occupational Studies
Skills
Acrobat, Adobe, Contract Auditing, backup, case management, Citrix, set up conferences, Contract Mgmt, Contract Management, contract review, council meetings, customer service, data entry, decision making, Dictaphone, documentation, DOS, editing, email, filing, file management, Financial Management, Waiver forms, Grants Gateway knowledge, litigation, Loss Prevention, Lotus Notes, mailing, mainframe, meetings, Access database, Excel, mail, office, Microsoft Office Suites, Outlook, PowerPoint, MS Word, monitors, Notary Public, Oracle, copy machines, receptionist duties when necessary, scanners, spreadsheet, training materials, transcription
",AGRICULTURE
r Process Improvement, Human Resources, Process Improvement, Process Improvements
26291616," IT CONSULTANT Career Overview Network administration veteran with extensive experience building, improving, supporting and architecting ASP-type infrastructures. Qualifications Windows Server 2000-2012, Active Directory, Windows Desktop O.S. 7 - 10, Exchange Server 2010-2013/VMWare vSphere (ESXI), Amazon Web Services, EC2, S3, CloudFront, Glacier, RDS, MySQL, MS SQL, Linux Centos 6, Apple IOS, SonicWall, Office365
Software: MS Office, RDP, Putty, SuccessWare21 Accomplishments CERTIFICATIONS:. Work Experience 01/2001 to 01/2015 IT Consultant Company Name Implemented and managed IT infrastructure Designed and managed Windows Active Directory Network (Windows NT 4.0, Windows 2000 - 2012 servers); Managed MS Exchange, MS SQL, SuccessWare21, Symantec Backup Exec, Kaspersky Virus Protection servers, and Sonic Firewalls; Managed and supported Tadiran PBX, AEONIX Contact Center, and CSI (VO) Call Accounting servers; Developed and implemented secure remote access solution for sales consultants and field service technicians; Provided hardware and application support for in-house and field service personnel; Installed, and troubleshoot applications and services on Windows and IOS devices; Network Design and Installation (Windows Networking, Active Directory) Hardware/Software Installation and Configuration Remote Access Solutions, including secure Wireless technologies Email § Database Development Services Performance Monitoring and Tuning Server Sizing and Capacity Planning Disaster Recovery and Business Contingency Planning Vendor liaison and product selection 24x7 network & application monitoring § Comprehensive network support agreements. 01/1998 to 01/2001 Sr. Systems Engineer/Project Manager Company Name 01/1996 to 01/1997 Network Analyst/Director of Operations City , State Member of global systems integration team. Provided field service functions in the maintenance, installation, and deployment of networking and document management solutions for law firms and various other clients in the South Eastern United States. Responsibilities include project management of server and network installations, upgrades, and conversions, daily monitoring and troubleshooting of servers and networks, Citrix Metaframe 1.8, Citrix Metaframe XP, Citrix Nfuse, and 24 hour on call support. Researched and defined client/server security architecture and provided technical leadership and coordination for the planning and deployment of Citrix solutions. Techmatics, In., Next Century Integration Develop and provide WAN and LAN solutions for various clients in Windows NT 3.51, NT 4.0, WFW, and Windows 95 environments. Including, Install and configure Internet access, remote access, system redundancy solutions that included all levels of RAID, and server mirroring technologies. Promoted to Director of Operations in December 1996, Washington Region: Supervised five employees: Successfully managed various projects in implementing client/server and Internet solutions for various clients. 01/1992 to 01/1996 Technical Analyst Company Name Responsible for the installation, maintenance and operation of all computer related hardware and software. Work with Technology Supervisor and Personnel Supervisor to maintain consistency with regard to word processing procedures among secretarial and word processing personnel and assist with ongoing training in new procedures. Support all inter-office telecommunications, electronic mail and Internet services. Serve as the System Administrator to Windows NT LAN supporting 150 users. Administer SQL Server and PCDocs databases. Coordinate with other firm offices regarding telecommunications procedures, and implementation of new technologies. Interact with vendors in acquisition of new software and hardware. Member of Morrison & Foerster Networking Taskforce: Provided feasibility study that preceded implementing client/server technology into the Morrison & Foerster environment. This included costs analysis as well as operation, and management evaluations of NetWare, Banyon Vines, Pathworks and Windows NT; Assisted in the implementation of client/server technology in nationwide offices: System integration and conversion from VAX/VMS, Decnet, 56KB to Windows NT, TCP/IP, Frame Relay Network. Education and Training AWS Certified Solutions Architect - Associate Level. January, 2016
UNITEK MCSE BOOTCAMP City , State February 2000 Microsoft Certified Professional, Microsoft Certified System Administrator. November, 2003
Interwoven Technologies, Inc. (formally iManage) Chicago, Illinois - iManage Certified System Engineer Computer Learning Center － City , State January 1988 Diploma : Computer Operations Computer Operations Degree Henderson County Junior College － City , State May 1985 Associates : Science,
Business Science,
Business Certifications AWS Certified Solutions Architect - Associate Level Microsoft Certified Professional (MCP) Microsoft Certified System Administrator (MCSA) Citrix Certified Administrator (CCA), Certified iManage System Engineer (ICSE) Skills Accounting, Active Directory, Apple, Architect, Backup Exec, Capacity Planning, Citrix, CCA, Citrix Certified Administrator, Citrix Metaframe, Citrix Metaframe 1.8, client/server, Hardware, conversion, clients, databases, Database Development, Decnet, Disaster Recovery, document management, electronic mail, Email, Engineer, feasibility study, Firewalls, Frame Relay, Internet services, Internet access, LAN, leadership, law, Linux, Director, Access, Microsoft Certified Professional, MCP, Microsoft Certified, MCSE, Exchange Server, MS Exchange, Windows Networking, MS Office, Office, Windows, Windows 2000, 2000, Windows 95, Windows NT, Windows NT 4.0, NT 4.0, MySQL, Network Design and Installation, network support, Network, Networking, networks, Next, NetWare, Operating Systems, Pathworks, PBX, Personnel, project management, RAID, sales, secretarial, servers, Software Installation, MS SQL, SQL Server, Supervisor, Symantec, System Administrator, systems integration, System integration, TCP/IP, telecommunications, troubleshoot, troubleshooting, upgrades, VAX/VMS, WAN, Windows NT 3.51, Windows Server, word processing ","
IT CONSULTANT
Career Overview
Network administration veteran with extensive experience building, improving, supporting and architecting ASP-type infrastructures.
Qualifications
Windows Server 2000-2012, Active Directory, Windows Desktop O.S. 7 - 10, Exchange Server 2010-2013/VMWare vSphere (ESXI), Amazon Web Services, EC2, S3, CloudFront, Glacier, RDS, MySQL, MS SQL, Linux Centos 6, Apple IOS, SonicWall, Office365
Software: MS Office, RDP, Putty, SuccessWare21
Accomplishments
CERTIFICATIONS:.
Work Experience
01/2001 to 01/2015
IT Consultant Company Name
Implemented and managed IT infrastructure Designed and managed Windows Active Directory Network (Windows NT 4.0, Windows 2000 - 2012 servers); Managed MS Exchange, MS SQL, SuccessWare21, Symantec Backup Exec, Kaspersky Virus Protection servers, and Sonic Firewalls; Managed and supported Tadiran PBX, AEONIX Contact Center, and CSI (VO) Call Accounting servers; Developed and implemented secure remote access solution for sales consultants and field service technicians; Provided hardware and application support for in-house and field service personnel; Installed, and troubleshoot applications and services on Windows and IOS devices; Network Design and Installation (Windows Networking, Active Directory) Hardware/Software Installation and Configuration Remote Access Solutions, including secure Wireless technologies Email § Database Development Services Performance Monitoring and Tuning Server Sizing and Capacity Planning Disaster Recovery and Business Contingency Planning Vendor liaison and product selection 24x7 network & application monitoring § Comprehensive network support agreements.
01/1998 to 01/2001
Sr. Systems Engineer/Project Manager Company Name
01/1996 to 01/1997
Network Analyst/Director of Operations City , State
Member of global systems integration team.
Provided field service functions in the maintenance, installation, and deployment of networking and document management solutions for law firms and various other clients in the South Eastern United States.
Responsibilities include project management of server and network installations, upgrades, and conversions, daily monitoring and troubleshooting of servers and networks, Citrix Metaframe 1.8, Citrix Metaframe XP, Citrix Nfuse, and 24 hour on call support.
Researched and defined client/server security architecture and provided technical leadership and coordination for the planning and deployment of Citrix solutions.
Techmatics, In., Next Century Integration Develop and provide WAN and LAN solutions for various clients in Windows NT 3.51, NT 4.0, WFW, and Windows 95 environments.
Including, Install and configure Internet access, remote access, system redundancy solutions that included all levels of RAID, and server mirroring technologies.
Promoted to Director of Operations in December 1996, Washington Region: Supervised five employees: Successfully managed various projects in implementing client/server and Internet solutions for various clients.
01/1992 to 01/1996
Technical Analyst Company Name
Responsible for the installation, maintenance and operation of all computer related hardware and software.
Work with Technology Supervisor and Personnel Supervisor to maintain consistency with regard to word processing procedures among secretarial and word processing personnel and assist with ongoing training in new procedures.
Support all inter-office telecommunications, electronic mail and Internet services.
Serve as the System Administrator to Windows NT LAN supporting 150 users.
Administer SQL Server and PCDocs databases.
Coordinate with other firm offices regarding telecommunications procedures, and implementation of new technologies.
Interact with vendors in acquisition of new software and hardware.
Member of Morrison & Foerster Networking Taskforce: Provided feasibility study that preceded implementing client/server technology into the Morrison & Foerster environment.
This included costs analysis as well as operation, and management evaluations of NetWare, Banyon Vines, Pathworks and Windows NT; Assisted in the implementation of client/server technology in nationwide offices: System integration and conversion from VAX/VMS, Decnet, 56KB to Windows NT, TCP/IP, Frame Relay Network.
Education and Training
AWS Certified Solutions Architect - Associate Level. January, 2016
UNITEK MCSE BOOTCAMP City , State
February 2000
Microsoft Certified Professional, Microsoft Certified System Administrator. November, 2003
Interwoven Technologies, Inc. (formally iManage) Chicago, Illinois - iManage Certified System Engineer Computer Learning Center － City , State
January 1988
Diploma : Computer Operations Computer Operations
Degree Henderson County Junior College － City , State
May 1985
Associates : Science,
Business Science,
Business
Certifications
AWS Certified Solutions Architect - Associate Level Microsoft Certified Professional (MCP) Microsoft Certified System Administrator (MCSA) Citrix Certified Administrator (CCA), Certified iManage System Engineer (ICSE)
Skills
Accounting, Active Directory, Apple, Architect, Backup Exec, Capacity Planning, Citrix, CCA, Citrix Certified Administrator, Citrix Metaframe, Citrix Metaframe 1.8, client/server, Hardware, conversion, clients, databases, Database Development, Decnet, Disaster Recovery, document management, electronic mail, Email, Engineer, feasibility study, Firewalls, Frame Relay, Internet services, Internet access, LAN, leadership, law, Linux, Director, Access, Microsoft Certified Professional, MCP, Microsoft Certified, MCSE, Exchange Server, MS Exchange, Windows Networking, MS Office, Office, Windows, Windows 2000, 2000, Windows 95, Windows NT, Windows NT 4.0, NT 4.0, MySQL, Network Design and Installation, network support, Network, Networking, networks, Next, NetWare, Operating Systems, Pathworks, PBX, Personnel, project management, RAID, sales, secretarial, servers, Software Installation, MS SQL, SQL Server, Supervisor, Symantec, System Administrator, systems integration, System integration, TCP/IP, telecommunications, troubleshoot, troubleshooting, upgrades, VAX/VMS, WAN, Windows NT 3.51, Windows Server, word processing
",CONSULTANT
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46349752," REGISTERED NURSE Professional Summary To improve the wellbeing of the patients I serve and to manage illness with skill and compassion To provide a safe and therapeutic environment to all patients and families through assessment and critical thinking to anticipate potential problems To enhance and speed the recovery process of each individual To promote respect, positive communication, and collaboration among all healthcare teams including patients and families Licenses CPR certified through American Heart Association Registered Nurse in the State of Pennsylvania, License number RN645795 Skill Highlights Medication administration Skilled Orthopedic Nurse Broad medical terminology knowledge Use of hemovacs, autotransfusion devices, continuous passive motion therapy, traction, orthopedic braces IV drug therapy management Body mechanics knowledge Specimen collection/processing proficiency Professional Experience Company Name February 2013 to Current Registered Nurse City , State Applying nursing knowledge and skills within relationship based care, using nursing processes to meet the clinical, spiritual, and psychological needs of the patients and families Serving as a highly engaged partner on the care team and responding to care team member needs for assistance and partnership Participating in work that improves patient care and the professional practice environments Adapting to changes and demonstrating flexibility within the change processes Assisted patients with healing and recovery after surgery Utilized strong assessment skills to determine necessary patient care. Formulating goals and a plan of care that involves the patient as a partner within the healthcare team Demonstrates critical thinking in clinical, psychological, social, and spiritual issues for the patient within the care environment Creating caring and compassionate patient focused experiences by building healing relationships with patients and their families, as well as colleagues Providing detailed and appropriate teaching to patients and families to effectively guide them through their care as they transition to another level of care and/or home Supporting the development of students, new staff and colleagues, serving as a preceptor Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments Creating an environment that facilitates open communication by asking for feedback and inquiry to improve practice Utilizing research and evidence-based practice to support improvement in clinical care Implemented new floor assignments based on evaluation of staffing requirements Demonstrating accountability for actions, enthusiasm, motivation, and commitment to patients and family members Demonstrating an understanding of cultural differences and needs while holding peers accountable for healthy relationships with patients and families Maintaining a conscious balance between work and personal life by modeling safe work hours, time management, and healthy lifestyle practices Responsible for Hemovac Autotransfusion System administration. Delivering high-quality and compassionate treatment to indigent and low-income patient community Monitored post-op vitals, set up PCA, fluids, reviewed post-op orders and orient patients to unit Provided quality nursing care in accordance with resident care policies and procedures Tested glucose and administered injections Company Name July 2010 to September 2011 Home Healthcare Assistant City , State Read and recorded temperature, pulse and respiration Completed and submitted clinical documentation in accordance with agency guidelines. Collected urine and fecal samples Assisted with adequate nutrition and fluid intake Planned, prepared and served meals and snacks according to prescribed diets Performed household tasks such as laundry, dusting, washing dishes and vacuuming Facilitated games and other activities to engage clients Positioned residents for comfort and to prevent skin pressure problems Assisted with transferring residents in and out of wheelchairs and adaptive equipment Assisted with ADL's Exhibited compassionate care and communication with regard to issues of death and dying Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided Maintained a clean, orderly and well-stocked environment Company Name June 2008 to October 2009 Nursing Assistant Neurosurgical Intensive Care Unit Providing direct patient care as directed by RN, which included daily living activities, transporting, feeding, bathing, and so on Helping to maintain a safe environment conducive to the recovery and safety of each patient in the unit, including but not limited to completing safety checks, keeping the unit clean and organized, cleaning and updating specific equipment such as glucometers, changing linens, keeping the unit and rooms clear of stray equipment Stocking supplies used by the RN throughout unit and in patient rooms to facilitate patient care delivery Performing blood glucose monitoring, recording, and reporting results to RN Emptying bedpans/foleys, performing foley care, recording I&O's Documenting vital signs, blood glucose, and so on in the medical record according to established procedures Providing supervision and companionship to patients as required Planning and prioritizing activities and duties as needed such as CT scans Complying with safety policies and procedures including standard precautions as well as policies and procedures for blood-borne pathogen exposure Continually working to improve knowledge, skills and performance Ensuring that equipment malfunctions were reported and returned to the appropriate department Assisting RN and the unit by responding to call lights, telephones, passing meal trays, and transporting patients as needed. Company Name February 2007 to July 2010 Emergency Medical Technician City , State Harmony Emergency Medical Services Attending to emergency and non-emergency medical requests as they arose, rendering on-site assistance to patients as required Performing and/or assisting in the initial assessment and management of illness or injury to emergency patients in accordance with specified protocols and procedures Providing Cardiopulmonary resuscitation, opening a patients airway, and providing ventilation assistance Bandaging wounds, stabilizing broken bones, controlling bleeding, administering oxygen Notifying a hospital's emergency department of the nature and extent of the medical treatment provided and giving an account of the patients medical condition Preparing and assisting in the preparation of patients for transport Cleaning and disinfecting ambulance and equipment after each call Replacing supplies necessary to maintain and perform duties and responsibilities in emergency situations Inspecting emergency medical equipment to ensure function and compliance with safety and infection control regulations and standards. Education and Training UPMC Shadyside School of Nursing 2012 Diploma : Nursing City , State Community College of Allegheny County 2008 EMT Certification/First Aid/CPR
September 2007-January 2008 : Basic Life Support City , State Skills Caring for patients with musculoskeletal diseases and disorders, Assisting with activities of daily living, Administering intravenous medications, Using critical thinking skills, Monitoring and preparing hemovacs, autotransfusion devices, continuous passive motion therapy, casting, traction, external fixation, ","
REGISTERED NURSE
Professional Summary
To improve the wellbeing of the patients I serve and to manage illness with skill and compassion
To provide a safe and therapeutic environment to all patients and families through assessment and critical thinking to anticipate potential problems
To enhance and speed the recovery process of each individual
To promote respect, positive communication, and collaboration among all healthcare teams including patients and families
Licenses
CPR certified through American Heart Association
Registered Nurse in the State of Pennsylvania, License number RN645795
Skill Highlights
Medication administration
Skilled Orthopedic Nurse
Broad medical terminology knowledge
Use of hemovacs, autotransfusion devices, continuous passive motion therapy, traction, orthopedic braces
IV drug therapy management
Body mechanics knowledge
Specimen collection/processing proficiency
Professional Experience
Company Name February 2013 to Current Registered Nurse City , State
Applying nursing knowledge and skills within relationship based care, using nursing processes to meet the clinical, spiritual, and psychological needs of the patients and families
Serving as a highly engaged partner on the care team and responding to care team member needs for assistance and partnership
Participating in work that improves patient care and the professional practice environments
Adapting to changes and demonstrating flexibility within the change processes
Assisted patients with healing and recovery after surgery
Utilized strong assessment skills to determine necessary patient care.
Formulating goals and a plan of care that involves the patient as a partner within the healthcare team
Demonstrates critical thinking in clinical, psychological, social, and spiritual issues for the patient within the care environment
Creating caring and compassionate patient focused experiences by building healing relationships with patients and their families, as well as colleagues
Providing detailed and appropriate teaching to patients and families to effectively guide them through their care as they transition to another level of care and/or home
Supporting the development of students, new staff and colleagues, serving as a preceptor
Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments
Creating an environment that facilitates open communication by asking for feedback and inquiry to improve practice
Utilizing research and evidence-based practice to support improvement in clinical care
Implemented new floor assignments based on evaluation of staffing requirements
Demonstrating accountability for actions, enthusiasm, motivation, and commitment to patients and family members
Demonstrating an understanding of cultural differences and needs while holding peers accountable for healthy relationships with patients and families
Maintaining a conscious balance between work and personal life by modeling safe work hours, time management, and healthy lifestyle practices
Responsible for Hemovac Autotransfusion System administration.
Delivering high-quality and compassionate treatment to indigent and low-income patient community
Monitored post-op vitals, set up PCA, fluids, reviewed post-op orders and orient patients to unit
Provided quality nursing care in accordance with resident care policies and procedures
Tested glucose and administered injections
Company Name July 2010 to September 2011 Home Healthcare Assistant City , State
Read and recorded temperature, pulse and respiration
Completed and submitted clinical documentation in accordance with agency guidelines.
Collected urine and fecal samples
Assisted with adequate nutrition and fluid intake
Planned, prepared and served meals and snacks according to prescribed diets
Performed household tasks such as laundry, dusting, washing dishes and vacuuming
Facilitated games and other activities to engage clients
Positioned residents for comfort and to prevent skin pressure problems
Assisted with transferring residents in and out of wheelchairs and adaptive equipment
Assisted with ADL's
Exhibited compassionate care and communication with regard to issues of death and dying
Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided
Maintained a clean, orderly and well-stocked environment
Company Name June 2008 to October 2009 Nursing Assistant
Neurosurgical Intensive Care Unit Providing direct patient care as directed by RN, which included daily living activities, transporting, feeding, bathing, and so on Helping to maintain a safe environment conducive to the recovery and safety of each patient in the unit, including but not limited to completing safety checks, keeping the unit clean and organized, cleaning and updating specific equipment such as glucometers, changing linens, keeping the unit and rooms clear of stray equipment Stocking supplies used by the RN throughout unit and in patient rooms to facilitate patient care delivery Performing blood glucose monitoring, recording, and reporting results to RN Emptying bedpans/foleys, performing foley care, recording I&O's Documenting vital signs, blood glucose, and so on in the medical record according to established procedures Providing supervision and companionship to patients as required Planning and prioritizing activities and duties as needed such as CT scans Complying with safety policies and procedures including standard precautions as well as policies and procedures for blood-borne pathogen exposure Continually working to improve knowledge, skills and performance Ensuring that equipment malfunctions were reported and returned to the appropriate department Assisting RN and the unit by responding to call lights, telephones, passing meal trays, and transporting patients as needed.
Company Name February 2007 to July 2010 Emergency Medical Technician City , State
Harmony Emergency Medical Services Attending to emergency and non-emergency medical requests as they arose, rendering on-site assistance to patients as required Performing and/or assisting in the initial assessment and management of illness or injury to emergency patients in accordance with specified protocols and procedures Providing Cardiopulmonary resuscitation, opening a patients airway, and providing ventilation assistance Bandaging wounds, stabilizing broken bones, controlling bleeding, administering oxygen Notifying a hospital's emergency department of the nature and extent of the medical treatment provided and giving an account of the patients medical condition Preparing and assisting in the preparation of patients for transport Cleaning and disinfecting ambulance and equipment after each call Replacing supplies necessary to maintain and perform duties and responsibilities in emergency situations Inspecting emergency medical equipment to ensure function and compliance with safety and infection control regulations and standards.
Education and Training
UPMC Shadyside School of Nursing 2012 Diploma : Nursing City , State
Community College of Allegheny County 2008 EMT Certification/First Aid/CPR
September 2007-January 2008 : Basic Life Support City , State
Skills
Caring for patients with musculoskeletal diseases and disorders, Assisting with activities of daily living, Administering intravenous medications, Using critical thinking skills, Monitoring and preparing hemovacs, autotransfusion devices, continuous passive motion therapy, casting, traction, external fixation,
",HEALTHCARE
17378327," SALES ADVISOR Career Overview Motivated customer service specialist with over 30 years of retail experience in a fast-paced, team-based
environment. Core Strengths Creative problem solver MS Windows proficient Quick learner Trusted key holder Exceptional communication skills Work Experience 01/2011 to Current Sales Advisor Company Name － City , State Prepare, present, and encourage sales of specific items: food- hot and cold; household items- air freshners, detergents, etc.; and appliances- coffee makers, soda machines, etc. Have successfully met and exceeded sales' goals. Have also 'Sold out' of featured products on occasion. Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. 01/2008 to 01/2009 Cardiac Care Assistant Company Name － City , State Performed pacemaker tests over the phone. Handled over forty calls per day. Helped patient and/or assisting agent to relax so that test could be conducted properly. Patients' ages and circumstances varied. Responsible to give proper instructions so that resulting test was adequate for final review by a doctor. 01/2003 to 01/2005 Analyst Company Name － City , State Instituted system to manage subscribers' accounts for receipt of eclectic journals. Did investigative work to locate publishers for delinquent shipments or missing issues. Researched subscribers' original orders to verify correct payment sent to and received by publisher. Educational Background 1974 Bachelors Degree : Biology Dillard University － City , State Biology Personal Information From 1986 to present I am engaged in a volunteer work that involves public contact, public speaking and extensive
record keeping. I spend over 70 hours per month in this work, and interface with a variety of people from diverse
backgrounds.
Additional Information Additional Information: From 1986 to present I am engaged in a volunteer work that involves public contact, public speaking and extensive record keeping. I spend over 70 hours per month in this work, and interface with a variety of people from diverse backgrounds. Additional Information Personal Information From 1986 to present I am engaged in a volunteer work that involves public contact, public speaking and extensive record keeping. I spend over 70 hours per month in this work, and interface with a variety of people from diverse backgrounds. Additional Information Additional Information: From 1986 to present I am engaged in a volunteer work that involves public contact, public speaking and extensive record keeping. I spend over 70 hours per month in this work, and interface with a variety of people from diverse backgrounds. Skills communication skills, Creative problem solver, publisher, MS Windows, Quick learner, sales, phone ","
SALES ADVISOR
Career Overview
Motivated customer service specialist with over 30 years of retail experience in a fast-paced, team-based
environment.
Core Strengths
Creative problem solver MS Windows proficient Quick learner Trusted key holder Exceptional communication skills
Work Experience
01/2011 to Current
Sales Advisor Company Name － City , State
Prepare, present, and encourage sales of specific items: food- hot and cold; household items- air freshners, detergents, etc.; and appliances- coffee makers, soda machines, etc.
Have successfully met and exceeded sales' goals.
Have also 'Sold out' of featured products on occasion.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
01/2008 to 01/2009
Cardiac Care Assistant Company Name － City , State
Performed pacemaker tests over the phone.
Handled over forty calls per day.
Helped patient and/or assisting agent to relax so that test could be conducted properly.
Patients' ages and circumstances varied.
Responsible to give proper instructions so that resulting test was adequate for final review by a doctor.
01/2003 to 01/2005
Analyst Company Name － City , State
Instituted system to manage subscribers' accounts for receipt of eclectic journals.
Did investigative work to locate publishers for delinquent shipments or missing issues.
Researched subscribers' original orders to verify correct payment sent to and received by publisher.
Educational Background
1974
Bachelors Degree : Biology Dillard University － City , State Biology
Personal Information
From 1986 to present I am engaged in a volunteer work that involves public contact, public speaking and extensive
record keeping. I spend over 70 hours per month in this work, and interface with a variety of people from diverse
backgrounds.
Additional Information Additional Information: From 1986 to present I am engaged in a volunteer work that involves public contact, public speaking and extensive record keeping. I spend over 70 hours per month in this work, and interface with a variety of people from diverse backgrounds.
Additional Information
Personal Information From 1986 to present I am engaged in a volunteer work that involves public contact, public speaking and extensive record keeping. I spend over 70 hours per month in this work, and interface with a variety of people from diverse backgrounds. Additional Information Additional Information: From 1986 to present I am engaged in a volunteer work that involves public contact, public speaking and extensive record keeping. I spend over 70 hours per month in this work, and interface with a variety of people from diverse backgrounds.
Skills
communication skills, Creative problem solver, publisher, MS Windows, Quick learner, sales, phone
",SALES
28326441," FREELANCE DESIGNER Summary Multi-disciplinary designer with a strong marketing and entrepreneurial background. Experienced in leading design projects from start to finish, on time, on budget and with excellent quality. Seeking a creative position working with a top interior designer. Highlights Overall business operations Graphic design Project management Client, vendor & contractor relations Marketing & branding Trend analysis & market research Space planning Traditional fine art skills Computer drafting Design proposals & presentations Product sourcing, orders & invoicing Budget management Highlights Excellent time management skills Enthusiastic team player Quick learner Adept multi-tasker Energetic self starter Resourceful Conceptual thinker Customer-oriented Flexible Meticulous attention to detail Traditional fine art skills Proficient in Spanish Professional and mature Conceptual & schematic design skills Strategic thinker Deadline-driven Skills Advanced Adobe CS6, Illustrator, Photoshop Familiar with AutoCAD, Studio Designer, InDesign, with goals to learn SketchUp and Revit in near future. Accomplishments Founded an artisan wine brand with no previous wine industry experience Winner of 2012 ""Rising Star"" Award from NAWBO - National Association of Women Business Owners Spearheaded interior design, space planning, and installation for two successful Eco Chateau Wellness Spas Conceived brand name and visual concept behind Eco Chateau, a French inspired eco-friendly wellness spa Produced, secured sponsors, and organized a premier art show featuring 25 of LA's best artists at the legendary Sound City Recording Studios, which was attended by over 300 people, and featured in Huffington Post Japan, Juxtapoz, and LA Weekly. (soundandvisionartshow.com) Designed ecommerce websites and all marketing collateral for art show and wine brand Directed multiple creative projects and photoshoots for clients Scored in 99th percent tile on Johnson O Conner Research Foundation Aptitudes test in memory for design, ability to generate new ideas, and clerical speed/accuracy Presented in front of audiences of 200+, organized tradeshow booths in Germany, managed marketing budgets for a $50M company, managed portfolio of professional athletes and media VIPs Experience 04/2012 - Current Company Name － City , State Freelance Designer ""Oh, Marie Fox. Everything she touches turns to amazing. Whether she is putting her brain to work thinking up some original and dazzling content, or putting her hands to work and creating something mind-blowingly beautiful, she always gives 100%, which is approximately 10% more than most people's 100%."" - Nichole M, Founder of Sash Bag   Launched freelance design business specializing in graphic design, interiors, logos, website makeovers, business name generation and marketing. Hired to spearhead interior design of two successful Eco Chateau wellness spas (opened 2012 & 2014) Developed winning design proposal for unique women's fitness club, while competing against 10 other designers, including the designer of Equinox gym. 11/2009 - Current Company Name － City , State Founder Imagined and launched design-driven wine brand with innovative marketing concept Identified unique market opportunity and positioned the company to fulfill unmet niche in personalized gifting Successfully navigated all startup stages of product development: crafted business plan, analyzed competitors, researched target markets, setup LLC, obtained all necessary business and alcohol licenses, vetted suppliers, sourced wine, conducted qualitative research tastings, calculated pricing model and profit margins, developed sales channel and marketing strategies Built website, designed and wrote custom content for all marketing collateral, social media and blog Hosted over 50 wine events, exported wine to China. Featured on two of the largest packaging design websites (dieline.com, lovelypackage.com), KUSI Channel 5 TV, 102.1 KPRi Radio, Formes de Luxe French luxury packaging magazine, World Packaging News, Cool Hunting project, Trendhunter, Trendera, and more 09/2007 - 10/2009 Company Name － City , State Marketing Manager & Sportswear Product Line Manager Planned several large scale events, delivered presentations to audiences of 200+, oversaw marketing budgets for a $50 Million dollar brand, managed portfolio of professional athletes and media VIPs Collaborated with cross functional departments to build and execute long-term brand and product marketing plans Designed, organized, and managed several large scale consumer events, along with all tradeshow marketing initiatives and product logistics Initiated Thor's first online demographic survey for consumers and sales force. Compiled, analyzed, and suggested initiatives based on 1,800 consumer and 200 sales rep responses Constructed detailed and insightful product positioning Competitive Landscape, which was referenced and applauded by the General Manager, Sales Director, Creative Director, Product Designers, and Product Developers Appointed as key contact person with PR agency and media. Initiated weekly press release topics and assisted media with all product needs. Consistently received press in over 14 publications Directed product launch video with athlete Chad Reed which was featured on several major motocross websites Coordinated all web content for fall catalog launch; streamlined content with advertising and sales campaign to create consistent and unified brand message Developed new point of purchase displays, such as signage, goggle racks, window decals, and ceiling hangings Created new sales program with improved visual aesthetics and functionality Analyzed sportswear sales trends and feedback to develop new product line strategies Styled and directed athletes and models during photo shoot. Recognized as Thor's best sportswear catalog to date by General Manager and Sales Reps Education 2005 University of Wisconsin, Madison BBA : International Business / Marketing, Minor in Spanish ","
FREELANCE DESIGNER
Summary
Multi-disciplinary designer with a strong marketing and entrepreneurial background. Experienced in leading design projects from start to finish, on time, on budget and with excellent quality. Seeking a creative position working with a top interior designer.
Highlights
Overall business operations
Graphic design
Project management
Client, vendor & contractor relations
Marketing & branding
Trend analysis & market research
Space planning
Traditional fine art skills
Computer drafting
Design proposals & presentations
Product sourcing, orders & invoicing
Budget management
Highlights
Excellent time management skills
Enthusiastic team player
Quick learner
Adept multi-tasker
Energetic self starter
Resourceful
Conceptual thinker
Customer-oriented
Flexible
Meticulous attention to detail
Traditional fine art skills
Proficient in Spanish
Professional and mature
Conceptual & schematic design skills
Strategic thinker
Deadline-driven
Skills
Advanced Adobe CS6, Illustrator, Photoshop
Familiar with AutoCAD, Studio Designer, InDesign, with goals to learn SketchUp and Revit in near future.
Accomplishments
Founded an artisan wine brand with no previous wine industry experience
Winner of 2012 ""Rising Star"" Award from NAWBO - National Association of Women Business Owners
Spearheaded interior design, space planning, and installation for two successful Eco Chateau Wellness Spas
Conceived brand name and visual concept behind Eco Chateau, a French inspired eco-friendly wellness spa
Produced, secured sponsors, and organized a premier art show featuring 25 of LA's best artists at the legendary Sound City Recording Studios, which was attended by over 300 people, and featured in Huffington Post Japan, Juxtapoz, and LA Weekly. (soundandvisionartshow.com)
Designed ecommerce websites and all marketing collateral for art show and wine brand
Directed multiple creative projects and photoshoots for clients
Scored in 99th percent tile on Johnson O Conner Research Foundation Aptitudes test in memory for design, ability to generate new ideas, and clerical speed/accuracy
Presented in front of audiences of 200+, organized tradeshow booths in Germany, managed marketing budgets for a $50M company, managed portfolio of professional athletes and media VIPs
Experience
04/2012 - Current
Company Name － City , State Freelance Designer
""Oh, Marie Fox. Everything she touches turns to amazing. Whether she is putting her brain to work thinking up some original and dazzling content, or putting her hands to work and creating something mind-blowingly beautiful, she always gives 100%, which is approximately 10% more than most people's 100%."" - Nichole M, Founder of Sash Bag  
Launched freelance design business specializing in graphic design, interiors, logos, website makeovers, business name generation and marketing.
Hired to spearhead interior design of two successful Eco Chateau wellness spas (opened 2012 & 2014)
Developed winning design proposal for unique women's fitness club, while competing against 10 other designers, including the designer of Equinox gym.
11/2009 - Current
Company Name － City , State Founder
Imagined and launched design-driven wine brand with innovative marketing concept
Identified unique market opportunity and positioned the company to fulfill unmet niche in personalized gifting
Successfully navigated all startup stages of product development: crafted business plan, analyzed competitors, researched target markets, setup LLC, obtained all necessary business and alcohol licenses, vetted suppliers, sourced wine, conducted qualitative research tastings, calculated pricing model and profit margins, developed sales channel and marketing strategies
Built website, designed and wrote custom content for all marketing collateral, social media and blog
Hosted over 50 wine events, exported wine to China.
Featured on two of the largest packaging design websites (dieline.com, lovelypackage.com), KUSI Channel 5 TV, 102.1 KPRi Radio, Formes de Luxe French luxury packaging magazine, World Packaging News, Cool Hunting project, Trendhunter, Trendera, and more
09/2007 - 10/2009
Company Name － City , State Marketing Manager & Sportswear Product Line Manager
Planned several large scale events, delivered presentations to audiences of 200+, oversaw marketing budgets for a $50 Million dollar brand, managed portfolio of professional athletes and media VIPs
Collaborated with cross functional departments to build and execute long-term brand and product marketing plans
Designed, organized, and managed several large scale consumer events, along with all tradeshow marketing initiatives and product logistics
Initiated Thor's first online demographic survey for consumers and sales force. Compiled, analyzed, and suggested initiatives based on 1,800 consumer and 200 sales rep responses
Constructed detailed and insightful product positioning Competitive Landscape, which was referenced and applauded by the General Manager, Sales Director, Creative Director, Product Designers, and Product Developers
Appointed as key contact person with PR agency and media. Initiated weekly press release topics and assisted media with all product needs. Consistently received press in over 14 publications
Directed product launch video with athlete Chad Reed which was featured on several major motocross websites
Coordinated all web content for fall catalog launch; streamlined content with advertising and sales campaign to create consistent and unified brand message
Developed new point of purchase displays, such as signage, goggle racks, window decals, and ceiling hangings
Created new sales program with improved visual aesthetics and functionality
Analyzed sportswear sales trends and feedback to develop new product line strategies
Styled and directed athletes and models during photo shoot. Recognized as Thor's best sportswear catalog to date by General Manager and Sales Reps
Education
2005
University of Wisconsin, Madison BBA : International Business / Marketing, Minor in Spanish
",DESIGNER
98300955," PLATFORM ARCHITECT, HEALTHCARE INCUBATION LAB (HIL) Summary A driven technology professional with software architecture and development background and a passion for Agile methodologies. I enjoy designing and developing platforms consisting of web applications and services that help businesses innovate and stay competitive. Accomplishments
Over 8 years of
experience architecting and developing data-intensive web-based
applications and services with expert level proficiency in middle tier and
Service Oriented Architecture (SOA) and functional proficiency in data and
presentation tiers
Experienced with
designing and developing horizontally scalable, secure and reliable
multi-tenant web applications delivered in a SaaS model
Proven success in
working with dynamic startups as well as medium to large organizations
Adept at navigating
technical and non-technical challenges through use of excellent
communication skills, creativity and practical knowledge
Experience
collaborating on cross-functional agile teams that include Product
Development, Product Owners, Quality Assurance and DevOps
Proven record of
collaborating with internal and external (e.g. customers, vendors,
partners and regulatory entities) team members
Experience 01/2015 to Current Platform Architect, Healthcare Incubation Lab (HIL) Company Name － City , State
Premera Blue Cross is a not-for-profit healthcare
insurance provider in the state of Washington, USA.
 
The Healthcare Incubation Lab is an internal
startup backed and funded by Premera Blue Cross. As a Center of Excellence
(CoE), HIL is tasked with exploring and developing new opportunities at the
intersection of Healthcare, Insurance & Technology. It is a very small team
using LEAN and agile practices to focus on the businesses major pain points.
 
My role on the team is that of a hands-on Platform
/ Solution / Application Architect where I regularly explore and evaluate new
technologies, design solutions and develop proof of concepts (POCs).
 
Led and
collaborated with enterprise solution delivery teams in all phases – from
ideation to iterative delivery
Collaborated in
design and development of an API platform enabling delivery teams to
rapidly exchange data with external EMRs (Electronic Medical Records) as
well as internal line of business applications
Provided guidance
on current technology landscape and advised management on purchasing third
party products and engaging external vendors
Architected,
integrated and managed Okta IDaaS (Identity and Access Management as a
Service) enabling all web applications and web services to follow
consistent patterns for integrating with external and internal identity
providers, allowing teams to rapidly build and deploy line of business apps
Performed security
code reviews and web application security testing such as penetration
testing to identify and remedy possible exploits and vulnerabilities thus
strengthening the organization's security posture   Integrated open source and commercial security
penetration tools such as Burp Suite and OWASP's ZAP (Zed Attack Proxy) in the
continuous integration and delivery pipeline to automatically and
systematically test all successful deployments for common web exploits 04/2014 to 01/2015 Solution Architect, Enterprise Architecture & IT Strategy Company Name － City , State
The Enterprise Architecture and IT Strategy team
at Premera designs the systems and solutions built and used at Premera Blue
Cross and all of its subsidiaries. My role on the team was of a Project
Architect, which is essentially a hands-on solution architect.
 
Collaborated
in the design and development of a telephony and analytics solution built
using a complex orchestration of web services to target customers for
specialized care management, which allowed Premera to reduce healthcare
costs while significantly improving healthcare outcomes
As
an internal technology consultant specializing in Service Oriented
Architecture (SOA), helped various teams adopt current software
engineering industry standards and practices resulting in higher code
reuse and reduced delivery times
Participated
in a core workgroup tasked with developing templates for high level and
detailed design documents that are used by the Architecture team as well
as individual delivery teams to follow a consistent standard within all of
Premera
Worked
closely with program managers, project managers, solution architects,
enterprise architects and management to define milestones and ensure the
high level and low level plans are aligned throughout the entirety of the project,
which improved project success rate
Assisted
various delivery teams with adopting Agile Scrum & Kanban practices to
improve customer satisfaction and reduce delivery time
01/2013 to 04/2014 Application Architect, Research & Development Company Name － City , State
PriceMetrix is a SaaS startup based in the
financial district of Toronto, Ontario, Canada. PriceMetrix processes vast
amounts of transaction-level data and provides business intelligence solutions
to retail brokerages, commercial and investment banks in US & Canada.
 
The Research & Development team at PriceMetrix
designed and developed BI analytics SaaS applications that are used by
financial advisors throughout North America on a daily basis. As the
Application Architect, I was responsible for designing and developing a unified
SaaS platform for hosting all of the web applications and services.
 
Led
development of a new flagship SaaS platform to deliver business
intelligence analytics to large North American financial institutions,
which resulted in about 30% annual revenue increase for the organization
Developed
a highly available, mission critical web application with high quality
user experience that is used by about 35,000 financial advisors on a daily
basis and resulted in about 30% annual revenue increase for the firm
Designed
and implemented SSO (Single-Sign-On) functionality for PriceMetrix web
applications platform, using SAML 2.0 (Security Assertion Markup Language)
protocol and tokens, Microsoft ADFS 2.0 (Active Directory Federation
Services), WIF (Windows Identity Foundation) and STS (Secure Token
Services) to support multitude of clients with disparate authentication
systems
Conducted
daily standups with technology and business teams of large retail
wealth-management brokerages to customize and integrate PriceMetrix
analytics applications within their proprietary order management systems
and dashboards
04/2010 to 01/2013 Software Developer, Research & Development Company Name － City , State
Developed
data services for core platform to replace stored procedures and functions,
which enabled the customer facing web applications and services to
orchestrate complex functionality without rewriting business logic
reducing solution development times by 100% (an average of 4 months vs 8
months prior)
Built
custom solutions to interface existing legacy systems with new applications
to provide a seamless and rich experience for the clients while minimizing
pains of using legacy systems
Ported a data
warehouse and various data marts into database projects, enabling the
development team to fully automate deployment of databases and use source
control to manage database schema, reducing build and deployment times by
85%
09/2009 to 04/2010 Enterprise Application Developer, Information Systems Company Name － City , State
OACCAC is a not-for-profit shared technology
services organization that supports Ontario's Community Care Access Centres
(CCACs) located in Toronto, Ontario, Canada.
 
Created
and delivered high quality software while in IT services group, which
resulted in a promotion to Enterprise Applications Group within 1st
year of joining the company
Developed
complex AJAX web-parts, user & custom controls for large healthcare
applications: CHRIS (Client Health Related Information System) & HPG
(Health Partner Gateway)
Helped
setup and deploy CruiseControl (a continuous integration/deployment tool)
to reduce build and deploy times by 70%
09/2008 to 09/2009 Software Developer, IT Services Company Name － City , State Developed and improved applications used by the IT Services team by working closely with network and server specialists. Assisted with design and development of OACCAC's public website (www.ccac-ont.ca), websites for 14 client CCACs, and a complex content management system for non-technical users.
Developed
and improved applications used by the IT Services team by working closely
with network and server specialists
Assisted
with design and development of OACCAC's public website (www.ccac-ont.ca),
websites for 14 client CCACs, and a complex content management system for
non-technical users
Integrated Operations Configuration Management
Database (CMDB) with Windows Management Instrumentation (WMI) to poll critical
performance indicators from servers; whenever a certain indicator reached the
predetermined threshold, an automated alert was generated and sent to
Infrastructure operations teams via email and instant messaging, allowing them
to pre-empt system failures and outages Education Jun. 2009 Bachelor of Engineering : Systems & Computer Engineering (B.Eng), Honours Program University of Guelph － City , State , Canada Information Technology Infrastructure Library (ITIL) v3 Training Jan. 2010
The Open Group Architecture Framework - TOGAF 9 Level 1 Training Oct. 2014 Skills .NET, ASP.NET, Active Directory, Agile, AJAX, API, Architect, automate, BI, business intelligence, Cascading Style Sheets, excellent communication, ca, Computer Engineering, Configuration Management, consultant, content management, creativity, CSS, Client, clients, customer satisfaction, data warehouse, databases, Database, delivery, designing, Eclipse, Electronic Medical Records, email, financial, focus, Forms, functional, Gateway, HTML, IIS, Information Systems, Information Technology, Insurance, IT Strategy, ITIL, Java, Javascript, Linux, logic, Mac, messaging, Access, C#, exchange, Windows, Modeling, MVC, Enterprise, network, Object Oriented Programming, Oct, Operating Systems, order management, processes, Product Development, profit, promotion, Proxy, purchasing, quality, Quality Assurance, Research, retail, Scrum, servers, Scripting, software engineering, SQL, SQL Server, telephony, T-SQL, UML, Visual Studio, wealth-management, web applications, website, websites ","
A driven technology professional with software architecture and development background and a passion for Agile methodologies. I enjoy designing and developing platforms consisting of web applications and services that help businesses innovate and stay competitive.
Accomplishments
Over 8 years of
experience architecting and developing data-intensive web-based
applications and services with expert level proficiency in middle tier and
Service Oriented Architecture (SOA) and functional proficiency in data and
presentation tiers
Experienced with
designing and developing horizontally scalable, secure and reliable
multi-tenant web applications delivered in a SaaS model
Proven success in
working with dynamic startups as well as medium to large organizations
Adept at navigating
technical and non-technical challenges through use of excellent
communication skills, creativity and practical knowledge
Experience
collaborating on cross-functional agile teams that include Product
Development, Product Owners, Quality Assurance and DevOps
Proven record of
collaborating with internal and external (e.g. customers, vendors,
partners and regulatory entities) team members
Experience
01/2015 to Current
Platform Architect, Healthcare Incubation Lab (HIL) Company Name － City , State
Premera Blue Cross is a not-for-profit healthcare
insurance provider in the state of Washington, USA.
 
The Healthcare Incubation Lab is an internal
startup backed and funded by Premera Blue Cross. As a Center of Excellence
(CoE), HIL is tasked with exploring and developing new opportunities at the
intersection of Healthcare, Insurance & Technology. It is a very small team
using LEAN and agile practices to focus on the businesses major pain points.
 
My role on the team is that of a hands-on Platform
/ Solution / Application Architect where I regularly explore and evaluate new
technologies, design solutions and develop proof of concepts (POCs).
 
Led and
collaborated with enterprise solution delivery teams in all phases – from
ideation to iterative delivery
Collaborated in
design and development of an API platform enabling delivery teams to
rapidly exchange data with external EMRs (Electronic Medical Records) as
well as internal line of business applications
Provided guidance
on current technology landscape and advised management on purchasing third
party products and engaging external vendors
Architected,
integrated and managed Okta IDaaS (Identity and Access Management as a
Service) enabling all web applications and web services to follow
consistent patterns for integrating with external and internal identity
providers, allowing teams to rapidly build and deploy line of business apps
Performed security
code reviews and web application security testing such as penetration
testing to identify and remedy possible exploits and vulnerabilities thus
strengthening the organization's security posture  
Integrated open source and commercial security
penetration tools such as Burp Suite and OWASP's ZAP (Zed Attack Proxy) in the
continuous integration and delivery pipeline to automatically and
systematically test all successful deployments for common web exploits
04/2014 to 01/2015
Solution Architect, Enterprise Architecture & IT Strategy Company Name － City , State
The Enterprise Architecture and IT Strategy team
at Premera designs the systems and solutions built and used at Premera Blue
Cross and all of its subsidiaries. My role on the team was of a Project
Architect, which is essentially a hands-on solution architect.
 
Collaborated
in the design and development of a telephony and analytics solution built
using a complex orchestration of web services to target customers for
specialized care management, which allowed Premera to reduce healthcare
costs while significantly improving healthcare outcomes
As
an internal technology consultant specializing in Service Oriented
Architecture (SOA), helped various teams adopt current software
engineering industry standards and practices resulting in higher code
reuse and reduced delivery times
Participated
in a core workgroup tasked with developing templates for high level and
detailed design documents that are used by the Architecture team as well
as individual delivery teams to follow a consistent standard within all of
Premera
Worked
closely with program managers, project managers, solution architects,
enterprise architects and management to define milestones and ensure the
high level and low level plans are aligned throughout the entirety of the project,
which improved project success rate
Assisted
various delivery teams with adopting Agile Scrum & Kanban practices to
improve customer satisfaction and reduce delivery time
01/2013 to 04/2014
Application Architect, Research & Development Company Name － City , State
PriceMetrix is a SaaS startup based in the
financial district of Toronto, Ontario, Canada. PriceMetrix processes vast
amounts of transaction-level data and provides business intelligence solutions
to retail brokerages, commercial and investment banks in US & Canada.
 
The Research & Development team at PriceMetrix
designed and developed BI analytics SaaS applications that are used by
financial advisors throughout North America on a daily basis. As the
Application Architect, I was responsible for designing and developing a unified
SaaS platform for hosting all of the web applications and services.
 
Led
development of a new flagship SaaS platform to deliver business
intelligence analytics to large North American financial institutions,
which resulted in about 30% annual revenue increase for the organization
Developed
a highly available, mission critical web application with high quality
user experience that is used by about 35,000 financial advisors on a daily
basis and resulted in about 30% annual revenue increase for the firm
Designed
and implemented SSO (Single-Sign-On) functionality for PriceMetrix web
applications platform, using SAML 2.0 (Security Assertion Markup Language)
protocol and tokens, Microsoft ADFS 2.0 (Active Directory Federation
Services), WIF (Windows Identity Foundation) and STS (Secure Token
Services) to support multitude of clients with disparate authentication
systems
Conducted
daily standups with technology and business teams of large retail
wealth-management brokerages to customize and integrate PriceMetrix
analytics applications within their proprietary order management systems
and dashboards
04/2010 to 01/2013
Software Developer, Research & Development Company Name － City , State
Developed
data services for core platform to replace stored procedures and functions,
which enabled the customer facing web applications and services to
orchestrate complex functionality without rewriting business logic
reducing solution development times by 100% (an average of 4 months vs 8
months prior)
Built
custom solutions to interface existing legacy systems with new applications
to provide a seamless and rich experience for the clients while minimizing
pains of using legacy systems
Ported a data
warehouse and various data marts into database projects, enabling the
development team to fully automate deployment of databases and use source
control to manage database schema, reducing build and deployment times by
85%
09/2009 to 04/2010
Enterprise Application Developer, Information Systems Company Name － City , State
OACCAC is a not-for-profit shared technology
services organization that supports Ontario's Community Care Access Centres
(CCACs) located in Toronto, Ontario, Canada.
 
Created
and delivered high quality software while in IT services group, which
resulted in a promotion to Enterprise Applications Group within 1st
year of joining the company
Developed
complex AJAX web-parts, user & custom controls for large healthcare
applications: CHRIS (Client Health Related Information System) & HPG
(Health Partner Gateway)
Helped
setup and deploy CruiseControl (a continuous integration/deployment tool)
to reduce build and deploy times by 70%
09/2008 to 09/2009
Software Developer, IT Services Company Name － City , State
Developed and improved applications used by the IT Services team by working closely with network and server specialists.
Assisted with design and development of OACCAC's public website (www.ccac-ont.ca), websites for 14 client CCACs, and a complex content management system for non-technical users.
Developed
and improved applications used by the IT Services team by working closely
with network and server specialists
Assisted
with design and development of OACCAC's public website (www.ccac-ont.ca),
websites for 14 client CCACs, and a complex content management system for
non-technical users
Integrated Operations Configuration Management
Database (CMDB) with Windows Management Instrumentation (WMI) to poll critical
performance indicators from servers; whenever a certain indicator reached the
predetermined threshold, an automated alert was generated and sent to
Infrastructure operations teams via email and instant messaging, allowing them
to pre-empt system failures and outages
Education
Jun. 2009
Bachelor of Engineering : Systems & Computer Engineering (B.Eng), Honours Program University of Guelph － City , State , Canada
Information Technology Infrastructure Library (ITIL) v3 Training Jan. 2010
The Open Group Architecture Framework - TOGAF 9 Level 1 Training Oct. 2014
",HEALTHCARE
17555081," INSTRUCTIONAL DESIGNER Summary Dedicated, efficient, and versatile professional credited with combining project management and data analysis, and grant writing expertise to lead companies toward improved collaboration, organization, and productivity. Proven track record of developing and implementing record-keeping and organizational systems that streamline operations. Demonstrated ability to create and foster strong working relationships with colleagues and clients. Strong communicator, with particular expertise in grant writing, new program implementation, and deadline adherence. Highlights Course Design  Project Management Verbal & Written Communication Payroll & Budget Management Data Collection and Reporting Grant Writing Hiring/On-Boarding & New Hire Orientation Event planning Cross-Functional Collaboration New Process Implementation Deadline Adherence Experience Company Name City , State Instructional Designer 11/2016 to Current Assist faculty in designing online, hybrid, and face-to-face courses. Assist faculty in identifying, testing, and implementing innovative and new technologies. Assist faculty in designing appropriate assessments mapped to course, program, or institutional objectives. Assist faculty in in ensuring compliance with copyright, intellectual property, and accessibility. Provide one-on-one faculty training and guidance on use of in-class and online technologies. Attended workshops on learning goals, classroom management, student motivation and engaging learning activities. Developed partnerships with industry and secondary education institutions. Contributed to ongoing staff training sessions. Company Name City , State Grants and Contracts Coordinator 01/2007 to 01/2012 Associate recruited to manage students' financial accounts. Reconciled new institutional loans and advances with financial aid, processed deferment and forbearance requests, verified new loans and advances for each term, uploaded borrower information to campus partners, and posted various transactions to appropriate software. Facilitator in building successful partnerships with local community, industry and statewide organizations to assess skill and training requirements to fulfill community needs. Coordinated the planning and preparation of grant proposals to include gathering required data and writing proposal. Provided vision, direction and overall implementation of the grant to align with approved grant award. Created and distributed all reporting to grant authority. Coordinated additional continuing education programs as needed. Company Name City , State Marrow Donor Program Coordinator 01/2005 to 01/2006 Performed all duties of the Marrow Donor Program related to promotion, fundraising, recruitment, retention, search and management of donors. Coordinated large annual fundraising event, the Miracle Match Marathon with Waco Firefighters. Escort for donor and courier for stem cell donation. Company Name City , State Clinical Research Coordinator 01/1998 to 01/2005 Coordinated and implemented two large cancer prevention trials and various treatment trials. Marketing, screening/recruitment of participants for the trial, Data collection and Reporting. Creation of short articles for area publications. Innovatively created and tracked research studies using Excel, easing the task of completing daily status reports. Company Name City , State Clinical Research Associate 01/1995 to 01/1998 Reviewed Research Protocol Institutional Review Board and Institutional Research Committee submissions assuring all guidelines were met prior to review by the board members. Prepared agenda and minutes for Institutional Review Board Institutional Research Committee meetings. Education Masters of Education : Instructional Design 2016 Western Governor's University , City , State , USA Bachelor of Science : Health Sciences 2001 Texas A&M University Corpus Christi , City , State Health Sciences Associates of Applied Science : Medical Office Information Systems 1995 Temple College , City , State Medical Office Information Systems Professional Affiliations Society of Certified Clinical Research Professional (SoCRA) 1998-2008 Big ""T"" Toastmasters, Vice-President of Public Relations 2012 Red Carpet Ambassador 2011/12 American Business Woman's Association, 2015- present Awarded Stephen Bufton Memorial Educational Fund (SBMEF) grant 2015 Publications INVITED TEACHING, AND TECHNOLOGY PRESENTATIONS L. Bunkowski, S. Scott, and L. Trusty. (Fall 2015). Invited Presentations. ""Transition to Online Teaching and Learning."" Texas Rural Education Association Fall Leadership Conference Series. Texas & New Mexico. RECENT MENTORING, TEACHING, AND TECHNOLOGY PRESENTATIONS L. Bunkowski, S. Scott, and L. Trusty. (Dec. 2014). Presentation. ""Making the Journey Together: Mentoring, Women's Issues, & eLearning."" U.S. Distance Learning Association - International Forum of Women in E-Learning. San Antonio. L. Bunkowski and S. Scott. (April 2014). Presentation. ""Staying Afloat: Achieving Learning Objectives without Drowning in Deliverables."" Texas Distance Learning Association Conference. Corpus Christi. Skills administrative, administrative support, Budget Management, budgets, cancer, Data Collection, direction, Event planning, finance, financial, Functional, fundraising, Grant Writing, grant proposals, Hiring, inventory, Marketing, meetings, Excel, Office, Multi-Tasking, organizational, Payroll, Project Management, promotion, proposal, publications, purchasing, quality, record-keeping, recruitment, reporting, Research, vision, Written Communication, articles ","
INSTRUCTIONAL DESIGNER
Summary
Dedicated, efficient, and versatile professional credited with combining project management and data analysis, and grant writing expertise to lead companies toward improved collaboration, organization, and productivity. Proven track record of developing and implementing record-keeping and organizational systems that streamline operations. Demonstrated ability to create and foster strong working relationships with colleagues and clients. Strong communicator, with particular expertise in grant writing, new program implementation, and deadline adherence.
Highlights
Course Design 
Project Management
Verbal & Written Communication
Payroll & Budget Management
Data Collection and Reporting
Grant Writing
Hiring/On-Boarding & New Hire Orientation
Event planning
Cross-Functional Collaboration
New Process Implementation
Deadline Adherence
Experience
Company Name City , State Instructional Designer 11/2016 to Current
Assist faculty in designing online, hybrid, and face-to-face courses.
Assist faculty in identifying, testing, and implementing innovative and new technologies.
Assist faculty in designing appropriate assessments mapped to course, program, or institutional objectives.
Assist faculty in in ensuring compliance with copyright, intellectual property, and accessibility.
Provide one-on-one faculty training and guidance on use of in-class and online technologies.
Attended workshops on learning goals, classroom management, student motivation and engaging learning activities.
Developed partnerships with industry and secondary education institutions.
Contributed to ongoing staff training sessions.
Company Name City , State Grants and Contracts Coordinator 01/2007 to 01/2012
Associate recruited to manage students' financial accounts.
Reconciled new institutional loans and advances with financial aid, processed deferment and forbearance requests, verified new loans and advances for each term, uploaded borrower information to campus partners, and posted various transactions to appropriate software.
Facilitator in building successful partnerships with local community, industry and statewide organizations to assess skill and training requirements to fulfill community needs.
Coordinated the planning and preparation of grant proposals to include gathering required data and writing proposal.
Provided vision, direction and overall implementation of the grant to align with approved grant award.
Created and distributed all reporting to grant authority.
Coordinated additional continuing education programs as needed.
Company Name City , State Marrow Donor Program Coordinator 01/2005 to 01/2006
Performed all duties of the Marrow Donor Program related to promotion, fundraising, recruitment, retention, search and management of donors.
Coordinated large annual fundraising event, the Miracle Match Marathon with Waco Firefighters.
Escort for donor and courier for stem cell donation.
Company Name City , State Clinical Research Coordinator 01/1998 to 01/2005
Coordinated and implemented two large cancer prevention trials and various treatment trials.
Marketing, screening/recruitment of participants for the trial, Data collection and Reporting.
Creation of short articles for area publications.
Innovatively created and tracked research studies using Excel, easing the task of completing daily status reports.
Company Name City , State Clinical Research Associate 01/1995 to 01/1998
Reviewed Research Protocol Institutional Review Board and Institutional Research Committee submissions assuring all guidelines were met prior to review by the board members.
Prepared agenda and minutes for Institutional Review Board Institutional Research Committee meetings.
Education
Masters of Education : Instructional Design 2016 Western Governor's University , City , State , USA
Bachelor of Science : Health Sciences 2001 Texas A&M University Corpus Christi , City , State Health Sciences
Associates of Applied Science : Medical Office Information Systems 1995 Temple College , City , State Medical Office Information Systems
Professional Affiliations
Society of Certified Clinical Research Professional (SoCRA) 1998-2008 Big ""T"" Toastmasters, Vice-President of Public Relations 2012 Red Carpet Ambassador 2011/12 American Business Woman's Association, 2015- present Awarded Stephen Bufton Memorial Educational Fund (SBMEF) grant 2015
Publications
INVITED TEACHING, AND TECHNOLOGY PRESENTATIONS L. Bunkowski, S. Scott, and L. Trusty. (Fall 2015). Invited Presentations. ""Transition to Online Teaching and Learning."" Texas Rural Education Association Fall Leadership Conference Series. Texas & New Mexico. RECENT MENTORING, TEACHING, AND TECHNOLOGY PRESENTATIONS L. Bunkowski, S. Scott, and L. Trusty. (Dec. 2014). Presentation. ""Making the Journey Together: Mentoring, Women's Issues, & eLearning."" U.S. Distance Learning Association - International Forum of Women in E-Learning. San Antonio. L. Bunkowski and S. Scott. (April 2014). Presentation. ""Staying Afloat: Achieving Learning Objectives without Drowning in Deliverables."" Texas Distance Learning Association Conference. Corpus Christi.
",DESIGNER
11847784," HR SPECIALIST Summary Possess 15+ years of experience as an HR Classification/Compensation Lead and as an HR Specialist, Recruitment. Managed recruitment efforts that included qualifying candidates based on documented knowledge, skills, and abilities to match organizational resource needs. Ensured candidate fulfillment of the preemployment process; i.e., background checks, drug screens, and reference checks. Developed and implemented competency and skill-based pay programs for a variety of occupations including medical (nurses), mechanical (machine operators), and civil engineers. Led a statewide review of jobs (18,000 employees) toward determining appropriate FLSA designations (e.g., executive, administrative, computer-related, creative). Provided executive and middle management consultation toward acquiring class/levels and roles necessary to accomplish departmental goals and objectives that resulted in mission successes. Training and Development: Eight years of experience in training and development that included development and delivery of leadership and management/supervisory skills acquisition. Additionally, developed policy and procedural training including performance management, interaction management, ADA, and prevention of workplace violence and sexual harassment. Skills Management consultation Negotiation Outlook E-Recruitment HR policies/procedures Provision of excellent customer service Micro-soft applications: Word, Excel, PowerPoint Skills Problem-solve and serve as change agent to ensure that HR functions are included in organizational missions. Negotiate budget revisions to include HR initiatives. Ensure excellent customer service delivery, provide state/federal and soft-skills management/employee training. Conduct job analyses, as well as conduct compensation/job market analysis, and deliver and measure leadership training. Develop, implement, and monitor performance management. Develop, implement, and monitor personnel policies and procedures, and manage full-cycle recruitment. Experience 03/2016 to 08/2017 HR Specialist Company Name － City , State Managed full-cycle recruitment efforts for multi-state needs. Ensured candidate job qualifications matched minimum KSAs. Completed pre-employment processes (background checks, drug screens, reference checks). Conducted on-boarding/ orientation. Conducted initial phone screens and recommended applicants for on-site interviews. Contacted candidates with salary/hourly wage offers. Negotiated start dates. 08/2014 to 06/2015 HR Analyst Company Name － City , State Conducted analysis of 50+ roles (250+ positions) within a 10-month period. Recommended, developed, and implemented a new classification and level-based on the evolution of roles (IT, Security, and Radiation classes). Conducted labor-market studies and recommended, implemented, and monitored compensation practices. Recruitment: reviewed, approved, and referred candidates for management's selection based on documented KSAs and required education and experience requirements. Budget: daily contact with the budget manager to ensure or to request additional salary needs to be included in budgetary revisions/and legislative special requests.  Salary administration: reviewed, justified, and approved management requests for salary adjustments based on expanded variety and scope of responsibilities. Determined appropriate percentage increase and status (temp/perm). 03/2013 to 06/2013 Manager, Classification/Compensation Company Name － City , State Reduced the established timeframe for individual job analysis from an average of four months to 11 calendar days.  Established a requirement and template for project management and communication plans. Prioritized and assigned classification and compensation studies and reviews. Established and coordinated the recruitment of referrals from Cabinet and Council of State members.  Conducted statewide FLSA evaluations that resulted in appropriate designations. Ensured legal/justified salary administration practices. 10/2012 to 02/2013 Manager, Recruitment/Classification/Compensation Company Name － City , State Reduced the backlog of management-requested classification/compensation studies and individual job reviews by 100% w/in a four-month period.  Supervised recruitment efforts for all occupational needs of the hospital. Well-versed in NeoGov (e-recruitment).  Reviewed management requests for occupational and individual position studies toward upgrades, reallocations, downgrades, salary adjustments, and competency and skill-based pay programs for nurses, mechanical trades, and institutional services personnel. 06/2004 to 01/2013 Senior HR Analyst Company Name － City , State Oversight of HR classification/compensation activities of 12 field HR managers and analysts. Project manager for a variety of occupational competency and skill-based pay programs. Managed the statewide competency-based-pay program for nurses. Qualified applicants for jobs. Reviewed and approved requests for salary exceptions career progressions, and in-range salary adjustments. Led statewide FLSA designation analysis (18,000 employees).  Processed reduction-in-force activities. Developed and delivered training to department-wide employees regarding a variety of regulations, laws, rules, policies, and procedures. Ensured that field HR managers fulfilled performance management initiatives.  06/2000 to 05/2004 Senior HR Analyst Company Name － City , State Facilitated the development of statewide policies and procedures for competency and skill-based pay programs.  Partnered with managers and agency leaders to create CBPs (technical and soft-skills). Managed the statewide skill-based pay program for machine operators.  06/1996 to 05/2000 Training And Development Specialist Company Name － City , State Assessed educational/training needs. Developed, delivered and evaluated leadership, technical, administrative, and state/federal-mandated employee training based on ASTD principles.  Served as team lead for the development and delivery of statewide initiatives such as performance-based pay and performance evaluations.  Major contributor toward the research and development of internal  Ethical Practice of Trainers/Educational Leaders. Education and Training 2007 Bachelor of Arts : English Lit/Language NC State University － City , State , US ","
HR SPECIALIST
Summary
Possess 15+ years of experience as an HR Classification/Compensation Lead and as an HR Specialist, Recruitment. Managed recruitment efforts that included qualifying candidates based on documented knowledge, skills, and abilities to match organizational resource needs. Ensured candidate fulfillment of the preemployment process; i.e., background checks, drug screens, and reference checks. Developed and implemented competency and skill-based pay programs for a variety of occupations including medical (nurses), mechanical (machine operators), and civil engineers. Led a statewide review of jobs (18,000 employees) toward determining appropriate FLSA designations (e.g., executive, administrative, computer-related, creative). Provided executive and middle management consultation toward acquiring class/levels and roles necessary to accomplish departmental goals and objectives that resulted in mission successes. Training and Development: Eight years of experience in training and development that included development and delivery of leadership and management/supervisory skills acquisition. Additionally, developed policy and procedural training including performance management, interaction management, ADA, and prevention of workplace violence and sexual harassment.
Skills
Management consultation
Negotiation
Outlook
E-Recruitment
HR policies/procedures
Provision of excellent customer service
Micro-soft applications: Word, Excel, PowerPoint
Skills
Problem-solve and serve as change agent to ensure that HR functions are included in organizational missions. Negotiate budget revisions to include HR initiatives. Ensure excellent customer service delivery, provide state/federal and soft-skills management/employee training. Conduct job analyses, as well as conduct compensation/job market analysis, and deliver and measure leadership training. Develop, implement, and monitor performance management. Develop, implement, and monitor personnel policies and procedures, and manage full-cycle recruitment.
Experience
03/2016 to 08/2017
HR Specialist Company Name － City , State
Managed full-cycle recruitment efforts for multi-state needs.
Completed pre-employment processes (background checks, drug screens, reference checks).
Conducted on-boarding/ orientation.
Conducted initial phone screens and recommended applicants for on-site interviews.
Contacted candidates with salary/hourly wage offers.
Negotiated start dates.
08/2014 to 06/2015
HR Analyst Company Name － City , State
Conducted analysis of 50+ roles (250+ positions) within a 10-month period.
Recommended, developed, and implemented a new classification and level-based on the evolution of roles (IT, Security, and Radiation classes).
Conducted labor-market studies and recommended, implemented, and monitored compensation practices.
Recruitment: reviewed, approved, and referred candidates for management's selection based on documented KSAs and required education and experience requirements.
Budget: daily contact with the budget manager to ensure or to request additional salary needs to be included in budgetary revisions/and legislative special requests. 
Salary administration: reviewed, justified, and approved management requests for salary adjustments based on expanded variety and scope of responsibilities. Determined appropriate percentage increase and status (temp/perm).
03/2013 to 06/2013
Manager, Classification/Compensation Company Name － City , State
Reduced the established timeframe for individual job analysis from an average of four months to 11 calendar days. 
Established a requirement and template for project management and communication plans.
Prioritized and assigned classification and compensation studies and reviews.
Established and coordinated the recruitment of referrals from Cabinet and Council of State members. 
Conducted statewide FLSA evaluations that resulted in appropriate designations.
Manager, Recruitment/Classification/Compensation Company Name － City , State
Reduced the backlog of management-requested classification/compensation studies and individual job reviews by 100% w/in a four-month period. 
Supervised recruitment efforts for all occupational needs of the hospital. Well-versed in NeoGov (e-recruitment). 
Reviewed management requests for occupational and individual position studies toward upgrades, reallocations, downgrades, salary adjustments, and competency and skill-based pay programs for nurses, mechanical trades, and institutional services personnel.
06/2004 to 01/2013
Senior HR Analyst Company Name － City , State
Oversight of HR classification/compensation activities of 12 field HR managers and analysts.
Project manager for a variety of occupational competency and skill-based pay programs.
Managed the statewide competency-based-pay program for nurses.
Qualified applicants for jobs.
Reviewed and approved requests for salary exceptions career progressions, and in-range salary adjustments.
Led statewide FLSA designation analysis (18,000 employees). 
Processed reduction-in-force activities.
Developed and delivered training to department-wide employees regarding a variety of regulations, laws, rules, policies, and procedures.
Ensured that field HR managers fulfilled performance management initiatives. 
06/2000 to 05/2004
Senior HR Analyst Company Name － City , State
Facilitated the development of statewide policies and procedures for competency and skill-based pay programs. 
Partnered with managers and agency leaders to create CBPs (technical and soft-skills).
Managed the statewide skill-based pay program for machine operators. 
06/1996 to 05/2000
Training And Development Specialist Company Name － City , State
Assessed educational/training needs.
Developed, delivered and evaluated leadership, technical, administrative, and state/federal-mandated employee training based on ASTD principles. 
Served as team lead for the development and delivery of statewide initiatives such as performance-based pay and performance evaluations. 
Major contributor toward the research and development of internal  Ethical Practice of Trainers/Educational Leaders.
Education and Training
2007
Bachelor of Arts : English Lit/Language NC State University － City , State , US
",HR
24416961," TECHNOLOGY PROJECT AND PRODUCT MANAGER Professional Summary Senior Project and Product Manager effective in leading and directing new  product development  and technology refresh projects from inception to launch. More than  17 years of progressive management experience and repeated success in developing project initiatives, directing project plans and achieving measurable performance targets. Core Qualifications 18+ years in project and product management PMI and CMMI certified Excellent communications skills at all levels of an organization Business and strategic results-oriented  Collaborative leadership style and win-win philosophy Project development and lifecycle experience Cross-industry new product experience Best practice training and mentoring Substantial project management methodology and process authoring Certified Microsoft Professional: Enterprise Project Management and SharePoint Portals Detail-oriented with strong analytical skills Process redesign and work flow planning capabilities Systems implementation and integration Vendor selection and contract management Risk management and mitigation expertise Accomplishments Project/Program Management: Initiated project for global launch of a groundbreaking cardiac treatment drug therapy which resulted in submission of new drug applications to six countries concurrently, for the first time in the company's history.Successfully implemented two major document conversion implementations, one for student records in an online higher education provider and the other for test applications delivered by mail for a test delivery organization.PMO: Integrated best practice attributes from PMBOK, Unified Software Engineering, and Microsoft Framework to create a custom solution delivery methodology which greatly enhanced the firm's ability to market professional services.Developed corporate-wide risk assessment procedures to reduce the cost associated with unprofitable projects entering the project portfolio.Designed and implemented portal-based project management solutions to enhance overall project communication and success.As project planning process owner, helped the organization to achieve CMMI Level 2 certification.Practice Development and Management: Directed the project and program management practice startup of $10 million service business.Managed a regional professional services project management practice covering a four state area, staff of fifteen (15) project management consultants and $5 million in annual revenue generation.Entrepreneur: Started and managed a Maryland-based LLC to offer project management services and project management portal workspaces to local businesses.Responsible for multiple projects associated with a key test center and client management portal as well as a strategic new product initiative. Work Experience Company Name February 2011 to Current Technology Project and Product Manager City , State Company Name February 2010 to January 2011 Project Management Consultant (contract) City , State Consulted with USDA staff on initiatives aimed at improving cooperation and communication between U.S. farmers and the USDA. Services were delivered towards standardization of project management, electronic calendaring, electronic bulletin boards, and SharePoint governance. Company Name February 2007 to January 2010 Practice Leader and Project Management Consultant City , State Lead the development of the company's SharePoint Services Practice with responsibility for $1mm in revenue generation as well as practice staffing and delivery. Engaged as Professional Project Manager for several clients to successfully implement large cross functional initiatives  An example includes the digitization of student records for a higher education client coupled with the implementation of an automated workflow which reduced student record processing time from weeks to days within the first 3 months of implementation. Managed two full-time and 3 contract resources. Company Name September 2006 to January 2007 Intergrated Scheduling Consultant (contract) City , State Development the integrated master schedule in support of the engineering and launch of a new generation rocket launch vehicle. Schedule components included, analysis, engineering design, product assembly, testing, procurement and NASA launch activities. Company Name September 2001 to August 2006 Founder and Principal City , State Startup of a company that delivered professional project management consulting services and software-as-a-service project management portals developed on Microsoft Project Server and SharePoint Services. Clients included Procter & Gamble, Microsoft Corp., Allegis Group, and Verizon. Company Name January 1999 to June 2001 PMO Director City , State Directed the startup of the company's PMO in support of the company's $10 million service business, including a project and program management practice standards, strategic business planning, and new business risk assessment. Designed and implemented the comany's solution delivery methodology, combining components of Microsoft Solutions Framework, PMBOK, and Rational Unified Process (RUP). Company Name January 1997 to January 1999 Project Leader (contract) City , State Responsible for delivering project and program management consulting services to Procter & Gamble Pharmaceuticals Research & Development Division. Accomplishments included concurrent submission of new drug applications to six countries. Corporate Practice Deployment Lead. Company Name May 1987 to February 1994 Regional Manager, Professional Services Delivery City , State Responsible for the development and deployment of project management standards and best practices for the U.S. Professional Services Organization, including the development of new service deliverables and participation in global standardization initiatives. Managed a regional professional services project management practice covering a four state area, including a staff of 15 and a $5 million new project management service revenue responsibility.  Education George Washington University 1997 Masters Certificate : Technology Project Management State IT Project Management Loyola University 1987 MBA City , State Towson University 1983 Bachelor of Science : Business Administration City , State Business Administration Skills Project Management Software: Microsoft Project, Project Server, SharePoint, Office, Team Foundation Server Process Methodologies: Project Planning, PMI, CMMI, Agile, Iterative, Rational, Waterfall, Risk Management, Requirements Management, Vendor Selection, Vendor Management, Portfolio Management, PMO Industries Served:  Higher Education, Computer Manufacturing, Software Development, Pharmaceuticals, Federal Government, Technology Consulting, Professional Services, Staffing and Recruiting, Testing and Certification Services, Systems Integration, Telecommunications ​ ","
TECHNOLOGY PROJECT AND PRODUCT MANAGER
Professional Summary
Senior Project and Product Manager effective in leading and directing new  product development  and technology refresh projects from inception to launch. More than  17 years of progressive management experience and repeated success in developing project initiatives, directing project plans and achieving measurable performance targets.
Core Qualifications
18+ years in project and product management
PMI and CMMI certified
Excellent communications skills at all levels of an organization
Substantial project management methodology and process authoring
Certified Microsoft Professional: Enterprise Project Management and SharePoint Portals
Detail-oriented with strong analytical skills
Process redesign and work flow planning capabilities
Systems implementation and integration
Vendor selection and contract management
Risk management and mitigation expertise
Accomplishments
Project/Program Management: Initiated project for global launch of a groundbreaking cardiac treatment drug therapy which resulted in submission of new drug applications to six countries concurrently, for the first time in the company's history.Successfully implemented two major document conversion implementations, one for student records in an online higher education provider and the other for test applications delivered by mail for a test delivery organization.PMO: Integrated best practice attributes from PMBOK, Unified Software Engineering, and Microsoft Framework to create a custom solution delivery methodology which greatly enhanced the firm's ability to market professional services.Developed corporate-wide risk assessment procedures to reduce the cost associated with unprofitable projects entering the project portfolio.Designed and implemented portal-based project management solutions to enhance overall project communication and success.As project planning process owner, helped the organization to achieve CMMI Level 2 certification.Practice Development and Management: Directed the project and program management practice startup of $10 million service business.Managed a regional professional services project management practice covering a four state area, staff of fifteen (15) project management consultants and $5 million in annual revenue generation.Entrepreneur: Started and managed a Maryland-based LLC to offer project management services and project management portal workspaces to local businesses.Responsible for multiple projects associated with a key test center and client management portal as well as a strategic new product initiative.
Work Experience
Company Name February 2011 to Current Technology Project and Product Manager City , State
Company Name February 2010 to January 2011 Project Management Consultant (contract) City , State
Consulted with USDA staff on initiatives aimed at improving cooperation and communication between U.S. farmers and the USDA.
Services were delivered towards standardization of project management, electronic calendaring, electronic bulletin boards, and SharePoint governance.
Company Name February 2007 to January 2010 Practice Leader and Project Management Consultant City , State
Lead the development of the company's SharePoint Services Practice with responsibility for $1mm in revenue generation as well as practice staffing and delivery.
Engaged as Professional Project Manager for several clients to successfully implement large cross functional initiatives  An example includes the digitization of student records for a higher education client coupled with the implementation of an automated workflow which reduced student record processing time from weeks to days within the first 3 months of implementation.
Managed two full-time and 3 contract resources.
Company Name September 2006 to January 2007 Intergrated Scheduling Consultant (contract) City , State
Development the integrated master schedule in support of the engineering and launch of a new generation rocket launch vehicle.
Schedule components included, analysis, engineering design, product assembly, testing, procurement and NASA launch activities.
Company Name September 2001 to August 2006 Founder and Principal City , State
Startup of a company that delivered professional project management consulting services and software-as-a-service project management portals developed on Microsoft Project Server and SharePoint Services.
Clients included Procter & Gamble, Microsoft Corp., Allegis Group, and Verizon.
Company Name January 1999 to June 2001 PMO Director City , State
Directed the startup of the company's PMO in support of the company's $10 million service business, including a project and program management practice standards, strategic business planning, and new business risk assessment.
Designed and implemented the comany's solution delivery methodology, combining components of Microsoft Solutions Framework, PMBOK, and Rational Unified Process (RUP).
Company Name January 1997 to January 1999 Project Leader (contract) City , State
Responsible for delivering project and program management consulting services to Procter & Gamble Pharmaceuticals Research & Development Division.
Accomplishments included concurrent submission of new drug applications to six countries.
Corporate Practice Deployment Lead.
Company Name May 1987 to February 1994 Regional Manager, Professional Services Delivery City , State
Responsible for the development and deployment of project management standards and best practices for the U.S. Professional Services Organization, including the development of new service deliverables and participation in global standardization initiatives.
Managed a regional professional services project management practice covering a four state area, including a staff of 15 and a $5 million new project management service revenue responsibility. 
Education
George Washington University 1997 Masters Certificate : Technology Project Management State IT Project Management
Loyola University 1987 MBA City , State
Towson University 1983 Bachelor of Science : Business Administration City , State Business Administration
Skills
Project Management Software: Microsoft Project, Project Server, SharePoint, Office, Team Foundation Server
Industries Served:  Higher Education, Computer Manufacturing, Software Development, Pharmaceuticals, Federal Government, Technology Consulting, Professional Services, Staffing and Recruiting, Testing and Certification Services, Systems Integration, Telecommunications
‚Äã
",AGRICULTURE
18885231," SALES ASSOCIATE Core Qualifications Working knowledge of Microsoft Office (Word, PowerPoint, Excel, Outlook, Publisher Education and Training May 2016 Bachelor of Science : Communications Public Relations Political Science SALEM STATE UNIVERSITY － City , State Communications Public Relations Political Science Work Experience 12/2016 to Current Sales Associate Company Name － City , State Respond to member inquires via email or phone. Establish referral programs using OTF sales system. Sell memberships or upgrades. 08/2016 to 11/2016 Marketing Coordinator Company Name － City , State Promote ridesharing programs by hosting events at client locations. Develop marketing flyers using Publisher. Manage all aspects of event production. Support Field Directors in project management. Manage social media accounts (Facebook, Twitter). Intern Company Name － City , State Helped film the Malden holiday parade using editing skills. Designed brochures for upcoming events. Collaborated with members of the Malden neighborhood. Staff Writer Company Name － City , State Student -run campus newspaper. Researched information for news articles using library and web sources. Composed and edited informational articles as well as conduct interviews. Gained knowledge in taking photographs and writing captions and sidebars. 11/2013 to 06/2016 Customer Service/Sales Representative Company Name － City , State Help customers resolve billing questions, collect payments, and renew oil contracts. Answer inbound calls and make outbound calls. Promote oil as a safer choice. Train new hires. Skills billing, brochures,  client, editing, email, event production, film, marketing, Excel, Microsoft Office, Outlook, PowerPoint, Publisher, Word,sales,salesforce  ","
SALES ASSOCIATE
Core Qualifications
Working knowledge of Microsoft Office (Word, PowerPoint, Excel, Outlook, Publisher
Education and Training
May 2016
Bachelor of Science : Communications Public Relations Political Science SALEM STATE UNIVERSITY － City , State Communications Public Relations Political Science
Work Experience
12/2016 to Current
Sales Associate Company Name － City , State
Respond to member inquires via email or phone.
Establish referral programs using OTF sales system.
Sell memberships or upgrades.
08/2016 to 11/2016
Marketing Coordinator Company Name － City , State
Promote ridesharing programs by hosting events at client locations.
Develop marketing flyers using Publisher.
Manage all aspects of event production.
Support Field Directors in project management.
Manage social media accounts (Facebook, Twitter).
Intern Company Name － City , State
Helped film the Malden holiday parade using editing skills.
Designed brochures for upcoming events.
Collaborated with members of the Malden neighborhood.
Staff Writer Company Name － City , State
Student -run campus newspaper.
Researched information for news articles using library and web sources.
Composed and edited informational articles as well as conduct interviews.
Gained knowledge in taking photographs and writing captions and sidebars.
11/2013 to 06/2016
Customer Service/Sales Representative Company Name － City , State
Help customers resolve billing questions, collect payments, and renew oil contracts.
",SALES
13330982," TEACHER Summary Education professional driven to create an environment that promotes hands-on learning for children at all stages of the learning process. Highlights Microsoft Office Smart Board Geographic Information System Engrade Skedula Working knowledge of Internet First Aid and CPR Certified Excellent classroom management Accomplishments Counseling   Developed and implemented the Fairness Committee, which is a restitution process run by students to help resolve peer issues in a positive, non-judgmental environment Served as student mentor and counselor for students when academic problems and personal adjustments arose, meeting with guardians to reach solutions. Plan Development   Monitored and facilitated weekly meeting of Student Council Instructed and advised on leadership skills, incorporated a trip to Ramapo for Children to help instill those leadership qualities. Developed a student-based constitution, and ensured its implementation. Oversaw all student government issues. Coordinated with the COSA teacher to plan and implement school-wide events. Organized and planned a Holiday Gift Giving event in conjunction With the Coney Island Generation Gap at the NY Aquarium. In-cooperation with Diploma Plus High School and Coney Island Generation Gap organized and supervised a Teen Summit about success after High School and Greening the Community. Organized and supervised Student Talent Showcase. Organized and supervised senior trip, prom, and graduation. Ran fund-raising events including a fund-raising benefit concert for a young child who has San Fillipo Syndrome. Coordinated a “Pay it Forward Campaign” in our school. Community Service   Served as Environmental action team leader Won two National Events and came in second in another event. Instilled importance of conservation and protection of the environment, by beach clean ups, environmental awareness events, paperless Friday to celebrate Earth Day, and established a recycling program in our school. Monitored the cleaning of Keiser Park Beach in Coney Island where we pulled off over 1,000 pounds of garbag Sponsered a graffiti clean up in Coney Island. Affiliations include Alliance for Climate Education, Partnership for Parks/Coney Island division, Friends of Kaiser Park, Community board 13, Coney Island Generation Gap, and Urban Neighborhood Services. Experience Teacher , 09/2009 to Current Company Name － City , State Taught Regents level Earth Science , developed curriculum, projects, and exams, facilitated and administered required labs, incorporated film throughout the curriculum exclusively used SmartBoard lessons to enhance student learning. Environmental Science: Taught 11th Grade Environmental Science. Developed curriculum, projects, and exams. Facilitated labs and activities. Health : Taught basic Health class incorporating the six components of Health: Physical; Emotional; Social; Mental; Spiritual; and Environmental. Female Soccer Assistant Coach , 08/2012 to Current Company Name － City , State Coordinated practices, taught basic and advanced skills Created and ran up-to-date and relevant drills Monitored the academic performance of student-athletes in addition to their athletic progress. Helped develop each participant's physical and psychological fitness. Fostered a culture of good sportsmanship, cooperation and responsibility. Motivated and encouraged student athletes to do their best during practices and games. School Safety Officer , 01/1996 to 10/1998 Company Name － City , State Provided safe and secure learning environment in various high schools, became a qualified driver. Father Flanagan's Boy's Town Non-secured Detention Facility. Youth Care Worker/Recreation Director , 01/1994 to 01/1996 Company Name － City , State Facilitated and planned all recreational activities: including calisthenics, basketball games, pool tournaments, and trips away from facility. Taught social skills to youth incarcerated for non-violent crimes in anticipation of release back into society, implemented treatment plans set by qualified therapists. Worked closely with the youth to implement Boy's Town's Behavior Modification program. Education Master of Education : Curriculum & Instruction Environmental Education , 2015 Concordia University (On-Line) － City , State , United States Curriculum & Instruction Environmental Education Bachelor of Arts : Earth Science Teacher , 2009 Brooklyn College/ CUNY － City , State , USA Secondary Education Teacher Earth Science 7 - 12 Global Learning and Observations to Benefit the Environment (G.L.O.B.E.) Skills Classroom Management Community Involvement Classroom Instruction Critical Thinking Urban Classroom setting Professional Affiliations National Science Teachers Association New York Academy of Sciences United Federation of Teachers ","
TEACHER
Summary
Education professional driven to create an environment that promotes hands-on learning for children at all stages of the learning process.
Highlights
Microsoft Office
Smart Board
Geographic Information System
Engrade
Skedula
Working knowledge of Internet
First Aid and CPR Certified
Excellent classroom management
Accomplishments
Counseling  
Developed and implemented the Fairness Committee, which is a restitution process run by students to help resolve peer issues in a positive, non-judgmental environment
Served as student mentor and counselor for students when academic problems and personal adjustments arose, meeting with guardians to reach solutions.
Plan Development  
Monitored and facilitated weekly meeting of Student Council
Instructed and advised on leadership skills, incorporated a trip to Ramapo for Children to help instill those leadership qualities.
Developed a student-based constitution, and ensured its implementation.
Oversaw all student government issues. Coordinated with the COSA teacher to plan and implement school-wide events.
Organized and planned a Holiday Gift Giving event in conjunction With the Coney Island Generation Gap at the NY Aquarium.
In-cooperation with Diploma Plus High School and Coney Island Generation Gap organized and supervised a Teen Summit about success after High School and Greening the Community.
Organized and supervised Student Talent Showcase.
Organized and supervised senior trip, prom, and graduation.
Ran fund-raising events including a fund-raising benefit concert for a young child who has San Fillipo Syndrome.
Coordinated a “Pay it Forward Campaign” in our school.
Community Service  
Served as Environmental action team leader
Won two National Events and came in second in another event.
Instilled importance of conservation and protection of the environment, by beach clean ups, environmental awareness events, paperless Friday to celebrate Earth Day, and established a recycling program in our school.
Monitored the cleaning of Keiser Park Beach in Coney Island where we pulled off over 1,000 pounds of garbag
Sponsered a graffiti clean up in Coney Island.
Affiliations include Alliance for Climate Education, Partnership for Parks/Coney Island division, Friends of Kaiser Park, Community board 13, Coney Island Generation Gap, and Urban Neighborhood Services.
Experience
Teacher , 09/2009 to Current Company Name － City , State
Taught Regents level Earth Science , developed curriculum, projects, and exams, facilitated and administered required labs, incorporated film throughout the curriculum exclusively used SmartBoard lessons to enhance student learning.
Health : Taught basic Health class incorporating the six components of Health: Physical; Emotional; Social; Mental; Spiritual; and Environmental.
Female Soccer Assistant Coach , 08/2012 to Current Company Name － City , State
Coordinated practices, taught basic and advanced skills
Created and ran up-to-date and relevant drills
Monitored the academic performance of student-athletes in addition to their athletic progress.
Helped develop each participant's physical and psychological fitness.
Fostered a culture of good sportsmanship, cooperation and responsibility.
Motivated and encouraged student athletes to do their best during practices and games.
School Safety Officer , 01/1996 to 10/1998 Company Name － City , State
Provided safe and secure learning environment in various high schools, became a qualified driver.
Father Flanagan's Boy's Town Non-secured Detention Facility.
Youth Care Worker/Recreation Director , 01/1994 to 01/1996 Company Name － City , State
Facilitated and planned all recreational activities: including calisthenics, basketball games, pool tournaments, and trips away from facility.
Taught social skills to youth incarcerated for non-violent crimes in anticipation of release back into society, implemented treatment plans set by qualified therapists.
Worked closely with the youth to implement Boy's Town's Behavior Modification program.
Education
Master of Education : Curriculum & Instruction Environmental Education , 2015 Concordia University (On-Line) － City , State , United States
Curriculum & Instruction Environmental Education
Bachelor of Arts : Earth Science Teacher , 2009 Brooklyn College/ CUNY － City , State , USA
Secondary Education Teacher Earth Science 7 - 12
Global Learning and Observations to Benefit the Environment (G.L.O.B.E.)
Skills
Classroom Management
Community Involvement
Classroom Instruction
Critical Thinking
Urban Classroom setting
Professional Affiliations
National Science Teachers Association
New York Academy of Sciences
United Federation of Teachers
",TEACHER
25990239," INFORMATION TECHNOLOGY INSTRUCTOR Summary Seventeen years experience in the information technology field. Seven years experience in curriculum design and computer based training development. Group and project management experience for over twelve years. Advanced problem solving skills and expertise. Advanced customer service training and experience Curriculum Data Analysis Other · Curriculum design · Advanced Data Analysis · Student counseling · Learning analysis · Market analysis · Customer service training · Advanced planning · Training success evaluation · Team building · Articulation and development · Quantitative project analysis · Project management · implementation · Qualitative project analysis · Advanced conflict resolution · Evaluation · Advanced user experience · Market driven planning expertise · Computer based training design data analysis Highlights Media Design Productivity Other · Photoshop · Microsoft · Network Management · Premier · Word · Novell Console 1 · Illustrator · Excel · Microsoft Networking · InDesign · Powerpoint · Cable Wiring Standards · Flash · Project · Machine Hardware · Dreamweaver · Outlook · Windows OS installation & · Fireworks · iLife Repair · Soundbooth · Pages · Mac OS Installation & Repair · QuarkXpress · Numbers · Virtualization · Camtasia · Keynote · Parallells · HTML Coding · iMovie · VMware, Desktop & Fusion · PHP / Database connection · iPhoto · Course Management Software Experience Information Technology Instructor ................................................................................................................... Jan 2012 to Current Company Name － City , State Manage student learning needs. Create Curriculum for IT Program. Manage two part time instructors. Teach three classes of twenty-two students each class per day. Manage open entry/open exit curriculum for all training in the program. Verify training outcome reports to maintain COE standards. Data metric analysis of student progress throughout the course. Answer questions of potential students and parents. Review and update training standards as needed. New curriculum development according to market requirements Customer service training tailored towards IT students Partner with fellow instructors to provide cross training and student interaction Work with student services to assure student success Counsel students on learning methods and methods for improvement. Help Desk Manager ­ Campus D ..................................................................................................................... Jan 2010 to Jan 2012 Company Name － City , State Manage incoming troubleshooting calls from four state agencies. Assisted help desk staff members in resolving customer requests with first call resolution. Create and specify computer standards for the Utah Dept. of Health. Trained fourteen help desk staff members on help desk phone client installation and usage. Software management for Dept. of Health. Manage new user creation procedure for state departments of Health & Natural Resources. Created new user training documentation for thirty help desk staff members in the State of Utah. Provide remote control support for customers throughout the state. Customer friendliness reported on several occasions to management staff, commended for ability to teach customer how to utilize their technology more effectively. Media Designer .................................................................................................................................................. Jan 2009 to Jan 2010 Company Name － City , State Prepare training curriculum for preparedness trainings. Designed eighteen computer based training courses for the department of Health's management staff training over one hundred managers providing significant cost savings. Coordinated information technology needs for fifty preparedness staff members. Designed cover art and the multimedia presentations to give trainees after sessions, prepared over one thousand take home packets for various trainings. Served as technical lead staff member for the Utah Department of Health's training and education center. Technical Support Specialist ............................................................................................................................ Jan 2002 to Jan 2009 Company Name － City , State Provided advanced level technical support for department staff in computer repair and service. Inventory control for department of health hardware. Created Technology standards for division of Health systems improvement. Served on advisory committee for mobile device policy creation. Updated department travel system from paper to online. Education Masters of Education , Learning & Technology 2012 Doctorate of Education; Higher Education, Ed.d ...........................Concordia University M.Ed. ............................. Western Governor's University Learning & Technology Bachelor of Science , Information Technology Management Information Technology Management B.S. ......... 2010 Western Governor's University Associate of Applied Science , Multimedia Technologies Multimedia Technologies A.A.S ......................... 2003 Utah Valley University Skills Photoshop, Premier, art, Cable, Hardware, computer repair, curriculum development, client, Customer service training, Database, Department of Health, documentation, Dreamweaver, Fireworks, Flash, help desk, HTML Coding, Illustrator, InDesign, information technology, Inventory control, Mac OS, market, Excel, Microsoft Networking, Outlook, Powerpoint, Windows OS, Word, multimedia presentations, Natural, Network Management, Novell, PHP, progress, QuarkXpress, staff training, technical support, user training, phone, troubleshooting, Wiring ","
INFORMATION TECHNOLOGY INSTRUCTOR
Summary
Seventeen years experience in the information technology field. Seven years experience in curriculum design and computer based training development. Group and project management experience for over twelve years. Advanced problem solving skills and expertise. Advanced customer service training and experience Curriculum Data Analysis Other · Curriculum design · Advanced Data Analysis · Student counseling · Learning analysis · Market analysis · Customer service training · Advanced planning · Training success evaluation · Team building · Articulation and development · Quantitative project analysis · Project management · implementation · Qualitative project analysis · Advanced conflict resolution · Evaluation · Advanced user experience · Market driven planning expertise · Computer based training design data analysis
Highlights
Media Design Productivity Other · Photoshop · Microsoft · Network Management · Premier · Word · Novell Console 1 · Illustrator · Excel · Microsoft Networking · InDesign · Powerpoint · Cable Wiring Standards · Flash · Project · Machine Hardware · Dreamweaver · Outlook · Windows OS installation & · Fireworks · iLife Repair · Soundbooth · Pages · Mac OS Installation & Repair · QuarkXpress · Numbers · Virtualization · Camtasia · Keynote · Parallells · HTML Coding · iMovie · VMware, Desktop & Fusion · PHP / Database connection · iPhoto · Course Management Software
Experience
Information Technology Instructor ................................................................................................................... Jan 2012 to Current Company Name － City , State
Manage student learning needs.
Create Curriculum for IT Program.
Manage two part time instructors.
Teach three classes of twenty-two students each class per day.
Manage open entry/open exit curriculum for all training in the program.
Verify training outcome reports to maintain COE standards.
Data metric analysis of student progress throughout the course.
Answer questions of potential students and parents.
Review and update training standards as needed.
New curriculum development according to market requirements Customer service training tailored towards IT students Partner with fellow instructors to provide cross training and student interaction Work with student services to assure student success Counsel students on learning methods and methods for improvement.
Help Desk Manager ­ Campus D ..................................................................................................................... Jan 2010 to Jan 2012 Company Name － City , State
Manage incoming troubleshooting calls from four state agencies.
Assisted help desk staff members in resolving customer requests with first call resolution.
Create and specify computer standards for the Utah Dept.
of Health.
Trained fourteen help desk staff members on help desk phone client installation and usage.
Software management for Dept.
of Health.
Manage new user creation procedure for state departments of Health & Natural Resources.
Created new user training documentation for thirty help desk staff members in the State of Utah.
Provide remote control support for customers throughout the state.
Customer friendliness reported on several occasions to management staff, commended for ability to teach customer how to utilize their technology more effectively.
Media Designer .................................................................................................................................................. Jan 2009 to Jan 2010 Company Name － City , State
Prepare training curriculum for preparedness trainings.
Designed eighteen computer based training courses for the department of Health's management staff training over one hundred managers providing significant cost savings.
Coordinated information technology needs for fifty preparedness staff members.
Designed cover art and the multimedia presentations to give trainees after sessions, prepared over one thousand take home packets for various trainings.
Served as technical lead staff member for the Utah Department of Health's training and education center.
Technical Support Specialist ............................................................................................................................ Jan 2002 to Jan 2009 Company Name － City , State
Provided advanced level technical support for department staff in computer repair and service.
Inventory control for department of health hardware.
Created Technology standards for division of Health systems improvement.
Served on advisory committee for mobile device policy creation.
Updated department travel system from paper to online.
Education
Masters of Education , Learning & Technology 2012 Doctorate of Education; Higher Education, Ed.d ...........................Concordia University M.Ed. ............................. Western Governor's University Learning & Technology
Bachelor of Science , Information Technology Management Information Technology Management
B.S. ......... 2010 Western Governor's University
Associate of Applied Science , Multimedia Technologies Multimedia Technologies
A.A.S ......................... 2003 Utah Valley University
Skills
Photoshop, Premier, art, Cable, Hardware, computer repair, curriculum development, client, Customer service training, Database, Department of Health, documentation, Dreamweaver, Fireworks, Flash, help desk, HTML Coding, Illustrator, InDesign, information technology, Inventory control, Mac OS, market, Excel, Microsoft Networking, Outlook, Powerpoint, Windows OS, Word, multimedia presentations, Natural, Network Management, Novell, PHP, progress, QuarkXpress, staff training, technical support, user training, phone, troubleshooting, Wiring
",INFORMATION-TECHNOLOGY
13072354," DOMESTIC VIOLENCE AND SEXUAL ASSAULT ADVOCATE Professional Summary Certified Massachusetts Domestic Violence and Sexual Assault Advocate driven to help survivors overcome numerous intersecting social, mental and emotional obstacles. Experience developing and facilitating groups for many age groups and populations, and excellent outreach background. Skill Highlights Individual Counseling Group facilitation Risk Assessment Program Development Youth Advocacy Court advocacy  Outreach Case management Professional Experience Company Name July 2014 to Current Domestic Violence and Sexual Assault Advocate City , State One on one counseling addressing emotional needs, coping skills, goals and planning for survivors of domestic violence and sexual assault, often maintaining a caseload of up to 15 clients at one time. Cross trained as court advocate, helping people to access restraining orders at the Haverhill District Courthouse. Created and facilitated the first successful women's support group for survivors of domestic violence and sexual assault at the YWCA Haverhill, with a regular attendance of 10-20 women. Successfully built and rebuilt relationships with outside agencies in the greater Haverhill community, which in turn helped to secure donations and help for our clients and programs. Conducted training and presentations in the community regarding healthy relationships, domestic violence, sexual assault, technology safety, codependency, coping skills, self care and other relevant social issues to all age groups, including at Haverhill Public Schools and other agencies. Developed an empowerment group for girls age 10-14 after school that takes place twice a week, which has become one of the most popular after school options at the middle school. The program is currently expanding into other middle schools.  Company Name January 2014 to May 2014 Student Intern City , State Assisted attorney Samdperil during a major homicide trial including input on trial strategy. Conducted client interviews on behalf of attorney Samdperil. Organized case files and discovery materials to prepare for trial. Attended criminal and family court proceedings, depositions, and other meetings related to current cases. Performed research tasks as needed. Took on secretarial duties in the absence of the paralegal. Performed background research on both clients and plaintiffs in order to aid case strategy. Company Name January 2010 to January 2014 Student Advocate and Assistant Outreach Coordinator City , State Organized the Community Educators, who are a secondary group of volunteers with the Sexual Harassment and Rape Prevention Program. Planned, organized and arranged presentations and participation programs in classrooms, residence halls, and university events. Designed and implemented new work flow processes to improve productivity. Digitized archives of newspaper articles related to sexual assault from around New England dated back to 1980. Staffed the emergency help line on campus. One-on-one guidance for students including phone based counseling and referrals for survivors of sexual assault. Company Name January 2012 to Current Customer Service Representative City , State Learned cash register and money skills as well as inventory and ordering. Opened and closed the operation. Trained and managed other employees. Worked in a supervisory position. Worked well under pressure or alone and demonstrated excellent time management and multitasking skills while raising dough, cooking waffles and managing the delicate equipment.  Company Name January 2010 to January 2013 Research Assistant, Legal Socialization Lab City , State Graduate level statistical analysis and research during undergraduate years. Honed presentation skills while presenting and defending original research on legal socialization, youth behavior and criminal behavior, violent video games, bullying and more. Gained proficiency using SPSS, Microsoft Excel, Microsoft Office and other software.  Edited manuscripts and original research in a collaborative but fast paced and competitive environment.  Company Name January 2011 to January 2012 Safezones Facilitator, Office of Multicultural Student Affairs City , State Participated in an intensive training that included a thorough understanding of how to speak publicly about issues that are often considered socially uncomfortable and how to make people at ease with these difficult conversations. Facilitated conversation and participation in a supportive and sincere manner. Trained staff, resident support, and students on LGBTQ+ topics, concerns and identities throughout campus. Company Name January 2011 to January 2012 Peer Mediator City , State Lead in depth training and seminars on problem solving, particularly at on-campus sorority and fraternity houses, leading to positive outcomes and a happier community within the houses. Overhauled previously held opinions to view conflict from several different perspectives and find a mutually satisfying resolution. Company Name January 2006 to Current Server City , State Formed long-lasting relationships with customers and coworkers in a fast-paced, multitasking environment. Awarded with additional responsibilities over time; was working as a cook, bus person, waitress and dishwasher while also supervising other employees. Learned valuable customer service skills and time management skills. Education and Training University of New Hampshire May 2014 Bachelor of the Arts : Psychology and Justice Studies Forensics Psychology and Justice Studies Forensics Skills  Conflict resolution, advocacy, group facilitation, program development, youth advocacy, outreach, Microsoft Office, training, counseling, customer service skills, data entry, database, editing skills, money handling, multitasking, presenting, problem solving, programming, public speaking, research, safety, secretarial, seminars, staffing, statistical analysis, strategy, supervising, phone, time management. ","
DOMESTIC VIOLENCE AND SEXUAL ASSAULT ADVOCATE
Professional Summary
Certified Massachusetts Domestic Violence and Sexual Assault Advocate driven to help survivors overcome numerous intersecting social, mental and emotional obstacles. Experience developing and facilitating groups for many age groups and populations, and excellent outreach background.
Skill Highlights
Individual Counseling
Group facilitation
Risk Assessment
Program Development
Youth Advocacy
Court advocacy 
Outreach
Case management
Professional Experience
Company Name July 2014 to Current Domestic Violence and Sexual Assault Advocate City , State
One on one counseling addressing emotional needs, coping skills, goals and planning for survivors of domestic violence and sexual assault, often maintaining a caseload of up to 15 clients at one time.
Cross trained as court advocate, helping people to access restraining orders at the Haverhill District Courthouse.
Created and facilitated the first successful women's support group for survivors of domestic violence and sexual assault at the YWCA Haverhill, with a regular attendance of 10-20 women.
Successfully built and rebuilt relationships with outside agencies in the greater Haverhill community, which in turn helped to secure donations and help for our clients and programs.
Conducted training and presentations in the community regarding healthy relationships, domestic violence, sexual assault, technology safety, codependency, coping skills, self care and other relevant social issues to all age groups, including at Haverhill Public Schools and other agencies.
Developed an empowerment group for girls age 10-14 after school that takes place twice a week, which has become one of the most popular after school options at the middle school. The program is currently expanding into other middle schools. 
Company Name January 2014 to May 2014 Student Intern City , State
Assisted attorney Samdperil during a major homicide trial including input on trial strategy.
Conducted client interviews on behalf of attorney Samdperil.
Organized case files and discovery materials to prepare for trial.
Attended criminal and family court proceedings, depositions, and other meetings related to current cases.
Performed research tasks as needed.
Took on secretarial duties in the absence of the paralegal.
Performed background research on both clients and plaintiffs in order to aid case strategy.
Company Name January 2010 to January 2014 Student Advocate and Assistant Outreach Coordinator City , State
Organized the Community Educators, who are a secondary group of volunteers with the Sexual Harassment and Rape Prevention Program.
Planned, organized and arranged presentations and participation programs in classrooms, residence halls, and university events.
Designed and implemented new work flow processes to improve productivity.
Digitized archives of newspaper articles related to sexual assault from around New England dated back to 1980.
Staffed the emergency help line on campus.
One-on-one guidance for students including phone based counseling and referrals for survivors of sexual assault.
Company Name January 2012 to Current Customer Service Representative City , State
Learned cash register and money skills as well as inventory and ordering.
Opened and closed the operation.
Trained and managed other employees.
Worked in a supervisory position.
Worked well under pressure or alone and demonstrated excellent time management and multitasking skills while raising dough, cooking waffles and managing the delicate equipment. 
Company Name January 2010 to January 2013 Research Assistant, Legal Socialization Lab City , State
Graduate level statistical analysis and research during undergraduate years.
Honed presentation skills while presenting and defending original research on legal socialization, youth behavior and criminal behavior, violent video games, bullying and more.
Gained proficiency using SPSS, Microsoft Excel, Microsoft Office and other software. 
Edited manuscripts and original research in a collaborative but fast paced and competitive environment. 
Company Name January 2011 to January 2012 Safezones Facilitator, Office of Multicultural Student Affairs City , State
Participated in an intensive training that included a thorough understanding of how to speak publicly about issues that are often considered socially uncomfortable and how to make people at ease with these difficult conversations.
Facilitated conversation and participation in a supportive and sincere manner.
Trained staff, resident support, and students on LGBTQ+ topics, concerns and identities throughout campus.
Company Name January 2011 to January 2012 Peer Mediator City , State
Lead in depth training and seminars on problem solving, particularly at on-campus sorority and fraternity houses, leading to positive outcomes and a happier community within the houses.
Overhauled previously held opinions to view conflict from several different perspectives and find a mutually satisfying resolution.
Company Name January 2006 to Current Server City , State
Formed long-lasting relationships with customers and coworkers in a fast-paced, multitasking environment.
Awarded with additional responsibilities over time; was working as a cook, bus person, waitress and dishwasher while also supervising other employees.
Learned valuable customer service skills and time management skills.
Education and Training
University of New Hampshire May 2014 Bachelor of the Arts : Psychology and Justice Studies Forensics Psychology and Justice Studies Forensics
Skills
 Conflict resolution, advocacy, group facilitation, program development, youth advocacy, outreach, Microsoft Office, training, counseling, customer service skills, data entry, database, editing skills, money handling, multitasking, presenting, problem solving, programming, public speaking, research, safety, secretarial, seminars, staffing, statistical analysis, strategy, supervising, phone, time management.
",ADVOCATE
29524570," WEB DESIGNER Professional Summary Trained Quality Assurance Specialist with a demonstrated history of working in the pharmaceuticals industry. Skilled in Risk Assessment, Regulatory summary writings, Documentation, Quality Assurance, Quality System, and Data Analysis. Strong quality assurance professional with a Masters in Computer Science and Bachelors in Electronics. Skills Work History Web designer , and Database designer: One Plus, Glasgow, UK. Web designer: Nuclear disarmament, Glasgow. UK. Office assistant: Iona community. Glasgow, UK. Polling Clark in a Scottish parliament election (2004) Care Assistant in BUPA care home, Glasgow. Specific skills: Langages: C & C# Data base: ORACLE, SQL Web Technologies: ASP.NET, HTML5, CSS3, Dream weaver. Currently Quality specialist , 07/2015 to Current City Preparation of the Elemental impurity Risk reports for drug products and API Experienced in developing risk analysis model and conducting thorough risk assessment starting from the basic till final report Generating regulatory summary for all the approved elemental impurities reports (US and Canada) Collaborate globally and cross functionally (in CFTs) with in varying sites to complete complex project goals. Sites: Ludwigshafen, Sligo, Cork, AP16, Puerto Rico, and Campoverde.(e.g. gluten, elemental impurities, and API metal catalysts) Author, co-author and verify multiple risk control assessments pertaining to elemental impurities, gluten, and metal catalyst used in AbbVie drug products & API. In-depth understanding of ICH Q3D, EMA, Pharm Eur, USP, and Gluten-FDA in relation to Abbvie drug products. Assist compendial services with heavy metal deletion project in relation to Abbvie API's Proficient in MS Word, Excel, Adobe Acrobat, power point, Visio, and other commonly used software. Web master , IBTN research group, UIC- February 2014 to till date Duties: Developed the official website of ""IBTN research group "". Weekly Updation of the site with all the details of major events. Uploaded files and photographs of research works. The website has an user friendly interface which even helps everybody to have a clear idea about IBTN. Assistant Technical Officer (ATO) , 01/2004 to 01/2005 Company Name South Glasgow, NHS Trust, UK. Duties: Data monitoring and analysis, recording and updating data base of sterilisation equipments, working as a group, work management Responsible for correct assembly , checking, packing and marking of all items prior to sterilisation The operation of a range of decontamination equipment and performance of routine user tests. Inputting records and data required for the operation of the sterile services quality system. Maintaining all the records, archives and IT system needed for the quality standard and traceability of the instrumentation. Skills ASP.NET, Adobe Acrobat, Dream Weaver, API, ASP, basic, C, C language, C++, Clinical Research, Controller, CSS3, Client, Data Management, Data Base, Database, Database management, Digital Video, Editor, Embedded C, Embedded System, computer graphics, HTML, HTML5, Logic, Access 2000, C#, Excel, Exchange, Office, power point, MS Word, works, NHS Trust, Oracle 9, ORACLE, ORACLE8.0, PLSQL, Page, PLC, programming, quality, recording, research, risk analysis, risk assessment, scheduling, Simulation, SQL, System Design, Visio, Visual basics, Visual Basic 6.0, Visual Basic6.0, Web designer, website, Web designing, Author Education Masters : Computer Application , Computer Application MCA : CMR Institute of Management studies, University of Banglore, INDIA.
P.G - Title :Green House Controller, Platform: Embedded C - CX15, Client: NeSt Cyber Campus, Trivandrum, Kerala, India . Including 6 months training. Mini projects: Data Base Management Systems: Airline Reservation- Visual Basic6.0 and SQL. Information System Design and Implementation : Employment Exchange -Visual Basic 6.0 and ORACLE8.0 Simulation and Modelling : Chemical Reactor developed by C. Interactive computer graphics: Galixean Game using C++ language. System programming : Editor developed in C including all basic requirements of an editor. Computer Architecture and Parallel Processing : Page Replacement Algorithms developed in language C. C P U scheduling graph developed in C language. : Bachelor : Electronics (BSc) , 1999 Electronics (BSc) Digital Video graphy Other courses Data Management for Clinical Research , Vanderbilt University. Oracle 9i SQL/PLSQL training with Oracle Certified Associate, at Caledonian University, Glasgow Embedded System with CX15 (Keil Compiler) (6-months training from Nest Cybercampus : Mahatma Ghandhi University - City , State Design of a PLC (Program Logic Controller) based on control system
for automatic connector assembling machine . Database management - Visual basics, Oracle, SQL, Access 2000 ( Pentasoft, India)
Web designing- ASP, HTML, Dream Weaver (Pentasoft, India)
ECDL Certification and SQA qualification- Flexicentre Glasgow : ","
WEB DESIGNER
Professional Summary
Trained Quality Assurance Specialist with a demonstrated history of working in the pharmaceuticals industry. Skilled in Risk Assessment, Regulatory summary writings, Documentation, Quality Assurance, Quality System, and Data Analysis. Strong quality assurance professional with a Masters in Computer Science and Bachelors in Electronics.
Skills
Work History
Web designer ,
and Database designer: One Plus, Glasgow, UK.
Web designer: Nuclear disarmament, Glasgow.
UK.
Office assistant: Iona community.
Glasgow, UK.
Polling Clark in a Scottish parliament election (2004) Care Assistant in BUPA care home, Glasgow.
Specific skills: Langages: C & C# Data base: ORACLE, SQL Web Technologies: ASP.NET, HTML5, CSS3, Dream weaver.
Currently Quality specialist , 07/2015 to Current City
Preparation of the Elemental impurity Risk reports for drug products and API Experienced in developing risk analysis model and conducting thorough risk assessment starting from the basic till final report Generating regulatory summary for all the approved elemental impurities reports (US and Canada) Collaborate globally and cross functionally (in CFTs) with in varying sites to complete complex project goals.
Sites: Ludwigshafen, Sligo, Cork, AP16, Puerto Rico, and Campoverde.(e.g.
gluten, elemental impurities, and API metal catalysts) Author, co-author and verify multiple risk control assessments pertaining to elemental impurities, gluten, and metal catalyst used in AbbVie drug products & API.
In-depth understanding of ICH Q3D, EMA, Pharm Eur, USP, and Gluten-FDA in relation to Abbvie drug products.
Assist compendial services with heavy metal deletion project in relation to Abbvie API's Proficient in MS Word, Excel, Adobe Acrobat, power point, Visio, and other commonly used software.
Web master ,
IBTN research group, UIC- February 2014 to till date Duties: Developed the official website of ""IBTN research group "".
Weekly Updation of the site with all the details of major events.
Uploaded files and photographs of research works.
The website has an user friendly interface which even helps everybody to have a clear idea about IBTN.
Assistant Technical Officer (ATO) , 01/2004 to 01/2005 Company Name
South Glasgow, NHS Trust, UK.
Duties: Data monitoring and analysis, recording and updating data base of sterilisation equipments, working as a group, work management Responsible for correct assembly , checking, packing and marking of all items prior to sterilisation The operation of a range of decontamination equipment and performance of routine user tests.
Inputting records and data required for the operation of the sterile services quality system.
Maintaining all the records, archives and IT system needed for the quality standard and traceability of the instrumentation.
Skills
ASP.NET, Adobe Acrobat, Dream Weaver, API, ASP, basic, C, C language, C++, Clinical Research, Controller, CSS3, Client, Data Management, Data Base, Database, Database management, Digital Video, Editor, Embedded C, Embedded System, computer graphics, HTML, HTML5, Logic, Access 2000, C#, Excel, Exchange, Office, power point, MS Word, works, NHS Trust, Oracle 9, ORACLE, ORACLE8.0, PLSQL, Page, PLC, programming, quality, recording, research, risk analysis, risk assessment, scheduling, Simulation, SQL, System Design, Visio, Visual basics, Visual Basic 6.0, Visual Basic6.0, Web designer, website, Web designing, Author
MCA : CMR Institute of Management studies, University of Banglore, INDIA.
P.G - Title :Green House Controller, Platform: Embedded C - CX15, Client: NeSt Cyber Campus, Trivandrum, Kerala, India . Including 6 months training. Mini projects: Data Base Management Systems: Airline Reservation- Visual Basic6.0 and SQL. Information System Design and Implementation : Employment Exchange -Visual Basic 6.0 and ORACLE8.0 Simulation and Modelling : Chemical Reactor developed by C. Interactive computer graphics: Galixean Game using C++ language. System programming : Editor developed in C including all basic requirements of an editor. Computer Architecture and Parallel Processing : Page Replacement Algorithms developed in language C.
Digital Video graphy Other courses Data Management for Clinical Research , Vanderbilt University. Oracle 9i SQL/PLSQL training with Oracle Certified Associate, at Caledonian University, Glasgow Embedded System with CX15 (Keil Compiler) (6-months training from Nest Cybercampus : Mahatma Ghandhi University - City , State Design of a PLC (Program Logic Controller) based on control system
for automatic connector assembling machine .
",DESIGNER
22732234," CUSTOMER SERVICE REPRESENTATIVE Summary A dependable, quality-focused specialist seeking an opportunity that offers a variety of challenges and responsibilities that would allow myself to contribute towards an organization while improving my leadership and technical skills. Exceptional talent for accuracy analyzing, projecting conflict and resolving issues. Continually providing input or solutions in problem solving on operational issues or procedures and perform administrative follow-up. Skills Able to demonstrate exceptional communication
skills, able to maintain effective and efficient communication within a team
environment. Skillful initiation in organizing and
coordinating team meetings to manage and planned performance adherence. Exceptional talent for accuracy analyzing,
projecting conflict and resolving issues. Continually providing input or
solutions in problem solving on operational issues or procedures and perform
administrative follow-up.
Strong leader with
proven development abilities, capable of clearly presenting ideas, plans and
strategies to all levels of management. Solid background in setting priorities and
deadlines, adjusting the flow and sequencing of the work to meet team needs.
Experience Company Name City , State Customer Service Representative 10/2016 to Current Respond to and resolve customer service inquiries and issues by identifying the topic and type assistance the caller needs such as benefits, eligibility, claims, financial spending accounts and correspondence. Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to include managing their health and well-being by selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider. Intervene with care providers (doctor's office) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed. Assist customers in navigating through the self-service website and other UnitedHealth Group websites and encourage to be more self-sufficient. Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues. Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance. Company Name City , State Customer Service Representative 09/2014 to 02/2016 Served as first level contact for basic and routine customer service inquiries from new, current and prospective customers, shareholders, policy owners, agents and their staff Processed and/or route transactions, requests and inquiries following established procedures and resources Communicated with customers and team members to obtain required information and/or forms Trained and coach new team members Functioned as a resource to team members for review of potential process improvements Worked on committees regarding customer service, sales, policies, procedures and company events. Company Name City , State Juvenile Supervision Officer III 09/2011 to 01/2014 Provided day to day direct supervision to youths in a 24-hour detention facility in a manner that ensures the health, safety and welfare of each youth while following departmental policies, procedures, and standards Directed individual as well as group counseling to all youths; while increasing their personal awareness of responsibilities, choices, growth, and alternative lifestyle changes Made critically sound judgments and decisions during crisis and potentially dangerous situations; thoroughly document all actions taken, inform superiors, and debrief the plan of action with staff to ensure effective results Utilized graduated sanctions, and discipline youths by enforcing the rules of the facility as needed Applied de-escalation skills and handle with care techniques Conducted inspections, rounds and drills which include room checks and physical searches of youth. Company Name City , State Business Wireless Care Supervisor 05/2005 to 10/2009 Led and assisted a diverse team of twelve that was responsible for supporting the design, engineering and implementation of complex integrated product/network solutions. Supervised and monitored the team's work flow to ensure an adequate work balance; reassigned resources where necessary to meet project deadlines in a timely manner. Participated in hiring, termination, performance and salary reviews. Contributed in weekly conference calls to discuss team goals and present new information used to improve customer service. Education and Training Masters of Science : Public Safety/Emergency Management December 2017 Capella University , City , State Public Safety/Emergency Management Relevant Courses Collaboration, Communication, and Case Analysis for Master's Learners, Introduction to Research Methodology, Public Safety Ethnic and Cultural Awareness, Foundations of Emergency Management, Public Safety Leadership, Coordinating a Modern Emergency Management Program, Comprehensive Emergency Management: Response and Recovery, The Science Behind National Incident Management Systems, Comprehensive Emergency Management: Mitigation and Preparedness, Critical Infrastructure and Cyber Security, Integrative Project for Public Safety Learners Bachelor of Arts & Science : Criminal Justice August 2010 Florida A & M University , City , State Criminal Justice Relevant Courses Introduction to Criminal Justice; Statistics in Criminal Justice; Theories in Criminal Behavior; Cases in Corrections; Research Methods in Criminal Justice; Police and Society; Race, Class and Justice; Penology; Contemporary Issues in Corrections; American Court System; Women and Crime; Social Problems Skills Criminal Justice, Public Safety, sales, scheduling ","
CUSTOMER SERVICE REPRESENTATIVE
Summary
A dependable, quality-focused specialist seeking an opportunity that offers a variety of challenges and responsibilities that would allow myself to contribute towards an organization while improving my leadership and technical skills. Exceptional talent for accuracy analyzing, projecting conflict and resolving issues. Continually providing input or solutions in problem solving on operational issues or procedures and perform administrative follow-up.
Skills
Able to demonstrate exceptional communication
skills, able to maintain effective and efficient communication within a team
environment.
Skillful initiation in organizing and
coordinating team meetings to manage and planned performance adherence.
Exceptional talent for accuracy analyzing,
projecting conflict and resolving issues. Continually providing input or
solutions in problem solving on operational issues or procedures and perform
administrative follow-up.
Strong leader with
proven development abilities, capable of clearly presenting ideas, plans and
strategies to all levels of management.
Solid background in setting priorities and
deadlines, adjusting the flow and sequencing of the work to meet team needs.
Experience
Company Name City , State Customer Service Representative 10/2016 to Current
Respond to and resolve customer service inquiries and issues by identifying the topic and type assistance the caller needs such as benefits, eligibility, claims, financial spending accounts and correspondence.
Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to include managing their health and well-being by selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider.
Intervene with care providers (doctor's office) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed.
Assist customers in navigating through the self-service website and other UnitedHealth Group websites and encourage to be more self-sufficient.
Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues.
Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance.
Company Name City , State Customer Service Representative 09/2014 to 02/2016
Served as first level contact for basic and routine customer service inquiries from new, current and prospective customers, shareholders, policy owners, agents and their staff Processed and/or route transactions, requests and inquiries following established procedures and resources Communicated with customers and team members to obtain required information and/or forms Trained and coach new team members Functioned as a resource to team members for review of potential process improvements Worked on committees regarding customer service, sales, policies, procedures and company events.
Company Name City , State Juvenile Supervision Officer III 09/2011 to 01/2014
Provided day to day direct supervision to youths in a 24-hour detention facility in a manner that ensures the health, safety and welfare of each youth while following departmental policies, procedures, and standards Directed individual as well as group counseling to all youths; while increasing their personal awareness of responsibilities, choices, growth, and alternative lifestyle changes Made critically sound judgments and decisions during crisis and potentially dangerous situations; thoroughly document all actions taken, inform superiors, and debrief the plan of action with staff to ensure effective results Utilized graduated sanctions, and discipline youths by enforcing the rules of the facility as needed Applied de-escalation skills and handle with care techniques Conducted inspections, rounds and drills which include room checks and physical searches of youth.
Company Name City , State Business Wireless Care Supervisor 05/2005 to 10/2009
Led and assisted a diverse team of twelve that was responsible for supporting the design, engineering and implementation of complex integrated product/network solutions.
Supervised and monitored the team's work flow to ensure an adequate work balance; reassigned resources where necessary to meet project deadlines in a timely manner.
Participated in hiring, termination, performance and salary reviews.
Contributed in weekly conference calls to discuss team goals and present new information used to improve customer service.
Education and Training
Masters of Science : Public Safety/Emergency Management December 2017 Capella University , City , State Public Safety/Emergency Management
Relevant Courses Collaboration, Communication, and Case Analysis for Master's Learners, Introduction to Research Methodology, Public Safety Ethnic and Cultural Awareness, Foundations of Emergency Management, Public Safety Leadership, Coordinating a Modern Emergency Management Program, Comprehensive Emergency Management: Response and Recovery, The Science Behind National Incident Management Systems, Comprehensive Emergency Management: Mitigation and Preparedness, Critical Infrastructure and Cyber Security, Integrative Project for Public Safety Learners
Bachelor of Arts & Science : Criminal Justice August 2010 Florida A & M University , City , State Criminal Justice Relevant Courses Introduction to Criminal Justice; Statistics in Criminal Justice; Theories in Criminal Behavior; Cases in Corrections; Research Methods in Criminal Justice; Police and Society; Race, Class and Justice; Penology; Contemporary Issues in Corrections; American Court System; Women and Crime; Social Problems
Skills
Criminal Justice, Public Safety, sales, scheduling
",AUTOMOBILE
14752209," DIRECTOR, BUSINESS DEVELOPMENT Executive Profile Passionate sales executive and recognized, respected leader. Forward and creative thinker producing bottom line results. Cultivates, nurtures and maintains long-term customer relationships to boost sales and grow brand visibility. Consistently exceeds revenue goals, opens new accounts and generates new business opportunities. Extensive experience in account and customer management. Proven track record of success. Skill Highlights National account management Business development Powerful negotiator Revenue production Sales forecasting and analytics Relationship cultivation New opportunity prospecting Strategic planning Category management Enthusiastic, professional demeanor Market analysis Project Management Core Accomplishments Launched CPG division of a 23 year old sales and marketing firm 90 days after employment began Top sales person nationally two months into plan at NCR Grew territory by 53% in the first year at NCR; Top 8% of sales representatives nationwide Increased revenue with Walmart by an additional $3.3M during first quarter at Azteca Milling Grew the business with Sam's Club at Glazer's by 15.98% in first year Increased item distribution by nearly 100% in one high-profile Sam's Club while at Glazer's Professional Experience Director, Business Development October 2014 to Current Company Name - City , State Solely built and launched the CPG division of 2020 Companies within 90 days of hire Created strategic alliance with similar company that expanded our reach into Canada Closed business with 3 new CPG clients within first 6 months of employment Oversees projects from conception to completion to ensure flawless execution for clients Consistently arranges client meetings locally and domestically to attain new or additional business Designed and implemented supporting sales reporting systems; designed customized templates in SalesForce.com to support field initiatives Developed cross-functional relationships with IT, Operations, Finance, Recruiting and Training to seamlessly integrate new division into existing culture Builds, executes and manages team of 20 account executives for technology client Strategic Account Sales and Consulting December 2012 to August 2014 Company Name - City , State Consistently exceeded monthly sales quotas by more than 100% Negotiated prices, terms of sale and service agreements for all programs, applications, and reporting services Oversaw sales forecasting, goal setting and performance reporting for all accounts Independently approached new opportunities in retail, selling outside of our targeted customer base Bundled numerous solutions when working with a customer's specific needs National Sales Manager May 2012 to December 2012 Company Name - City , State Oversaw National Accounts, distributors and broker partners to increase sales and distribution Responsible for sales within mass, food, drug, club and new business development Performed key account reviews, develop strategic market direction and identified competition Created development and expansion plans to ensure market share growth Delivered detailed presentations to key accounts and broker objectives for upcoming year Forecasted sales projections, allowances, promotional activities and prepared category reviews Category Sales Manager March 2011 to April 2012 Company Name - City , State Grew Walmart's business by an additional $3.3M million in revenue during first quarter Co-managed Walmart and Sam's Club account sales Interacted directly with buyers at Kroger, Supervalu, Safeway, Publix, Kehe, Jetro Customized sales reports and presentations utilizing SAP, Retail Link, and other software Created a private label product from development to rollout for large Big Box retailer Strategic National Accounts October 2007 to March 2011 Company Name - City , State Generated $26.8M in sales; grew the business with Sam's Club at Glazer's by 15.98% in first year Increased item distribution by nearly 100% in one high-profile Sam's Club Sold in excess of 3,600 items across many Glazer's categories for Sam's Club Managed vendors and inventory for 68 Sam's Clubs across 5 states Sold and implemented specialty buys to help drive incremental sales Forecasted sales needs to obtain domestic and international goods National Sales Analyst March 2005 to August 2007 Company Name - City , State Vendor co-managed inventories in 9 warehouses across the US Worked directly with Walmart buyers; Made recommendations based on analysis from Retail Link Researched and analyzed lack of distribution, exceptions and anomalies as well as trends National Sales and Marketing Analyst October 1998 to March 2005 Company Name - City , State Detailed responsibilities and achievements upon request Education High School Diploma : Honors, Advanced Diploma South Grand Prairie HS - City , State Technical Skills Microsoft Suite (Excel, Word, Power Point) Salesforce SAP Retail Link ","
DIRECTOR, BUSINESS DEVELOPMENT
Executive Profile
Passionate sales executive and recognized, respected leader. Forward and creative thinker producing bottom line results. Cultivates, nurtures and maintains long-term customer relationships to boost sales and grow brand visibility. Consistently exceeds revenue goals, opens new accounts and generates new business opportunities. Extensive experience in account and customer management. Proven track record of success.
Skill Highlights
National account management
Business development
Powerful negotiator
Revenue production
Sales forecasting and analytics
Relationship cultivation
New opportunity prospecting
Strategic planning
Category management
Enthusiastic, professional demeanor
Market analysis
Project Management
Core Accomplishments
Launched CPG division of a 23 year old sales and marketing firm 90 days after employment began
Top sales person nationally two months into plan at NCR
Grew territory by 53% in the first year at NCR; Top 8% of sales representatives nationwide
Increased revenue with Walmart by an additional $3.3M during first quarter at Azteca Milling
Grew the business with Sam's Club at Glazer's by 15.98% in first year
Increased item distribution by nearly 100% in one high-profile Sam's Club while at Glazer's
Professional Experience
Director, Business Development October 2014 to Current Company Name - City , State
Solely built and launched the CPG division of 2020 Companies within 90 days of hire
Created strategic alliance with similar company that expanded our reach into Canada
Closed business with 3 new CPG clients within first 6 months of employment
Oversees projects from conception to completion to ensure flawless execution for clients
Consistently arranges client meetings locally and domestically to attain new or additional business
Designed and implemented supporting sales reporting systems; designed customized templates in SalesForce.com to support field initiatives
Developed cross-functional relationships with IT, Operations, Finance, Recruiting and Training to seamlessly integrate new division into existing culture
Builds, executes and manages team of 20 account executives for technology client
Strategic Account Sales and Consulting December 2012 to August 2014 Company Name - City , State
Consistently exceeded monthly sales quotas by more than 100%
Negotiated prices, terms of sale and service agreements for all programs, applications, and reporting services
Oversaw sales forecasting, goal setting and performance reporting for all accounts
Independently approached new opportunities in retail, selling outside of our targeted customer base
Bundled numerous solutions when working with a customer's specific needs
National Sales Manager May 2012 to December 2012 Company Name - City , State
Oversaw National Accounts, distributors and broker partners to increase sales and distribution
Responsible for sales within mass, food, drug, club and new business development
Performed key account reviews, develop strategic market direction and identified competition
Created development and expansion plans to ensure market share growth
Delivered detailed presentations to key accounts and broker objectives for upcoming year
Forecasted sales projections, allowances, promotional activities and prepared category reviews
Category Sales Manager March 2011 to April 2012 Company Name - City , State
Grew Walmart's business by an additional $3.3M million in revenue during first quarter
Co-managed Walmart and Sam's Club account sales
Interacted directly with buyers at Kroger, Supervalu, Safeway, Publix, Kehe, Jetro
Customized sales reports and presentations utilizing SAP, Retail Link, and other software
Created a private label product from development to rollout for large Big Box retailer
Strategic National Accounts October 2007 to March 2011 Company Name - City , State
Generated $26.8M in sales; grew the business with Sam's Club at Glazer's by 15.98% in first year
Increased item distribution by nearly 100% in one high-profile Sam's Club
Sold in excess of 3,600 items across many Glazer's categories for Sam's Club
Managed vendors and inventory for 68 Sam's Clubs across 5 states
Sold and implemented specialty buys to help drive incremental sales
Forecasted sales needs to obtain domestic and international goods
National Sales Analyst March 2005 to August 2007 Company Name - City , State
Vendor co-managed inventories in 9 warehouses across the US
Worked directly with Walmart buyers; Made recommendations based on analysis from Retail Link
Researched and analyzed lack of distribution, exceptions and anomalies as well as trends
National Sales and Marketing Analyst October 1998 to March 2005 Company Name - City , State
Detailed responsibilities and achievements upon request
Education
High School Diploma : Honors, Advanced Diploma South Grand Prairie HS - City , State
Technical Skills
Microsoft Suite (Excel, Word, Power Point)
Salesforce
SAP
Retail Link
",BUSINESS-DEVELOPMENT
38059130," HUMAN RESOURCES MANAGER Summary To continue my professional Human Resource career in a position of leadership focused on creative people strategies and that improve employee engagement, drive business initiatives and focuses on overall operating performance and achieving strategic results. BUSINESS ACUMEN / FISCAL MANAGEMENT Knowledgeable of federal & state labor & employment law. Efficient effective project management skills. Ability to deliver results with a sense of urgency. Ability to analyze and interpret Profit & Loss statements. Effective manager of expense and budget goals. Microsoft Office including: Word, Excel and PowerPoint Accomplishments Effective leader and change agent. Member of Sr. Leadership team. Responsible for providing advice and council to Sr. Leadership and management regarding policy, law and any decisions that affect the workforce. Responsible for directing and motivating team of HR professionals to influence operations to exceed business expectations and goals. Accountable for driving performance initiatives and goals, developing and driving employee engagement programs. Proficient adviser to associates and management on HR policies and practices; state and federal labor laws. Advise management regarding associate relations concerns; conduct disciplinary and grievance hearings, ensure enforcement of EEOC, OFCCP and DPL guidelines. Active in maintaining an employer of choice work environment that renders third party representation obsolete. Experience Human Resources Manager 08/2012 － Current Company Name City , State To drive business initiatives by providing strategic HR guidance to leadership and management through planning, organizing and controlling the activities of the Human Resources Department. Serve as a resource for the employees, ensuring their understanding and compliance with policies and regulations. Keep management advised of potential problem areas and recommend/implement solutions as appropriate. Evaluate reports, decisions, and results of client group in relation to established goals. Recommend new approaches, policies, and procedures to support continual improvement. Plan, organize, and manage all activities of the HR Dept. Manage recruitment effort for all exempt, non-exempt, and hourly employees; monitor recruitment program; employee relations counseling; performance planning. Manage/maintain records records and reports. Actively participate in client group projects and meetings. Senior Human Resources Representative 01/2009 － 08/2012 Company Name City , State Effectively work with management and hourly base to develop programs and strategies that create an employer of choice environment and make unionization obsolete. Strategic partner to leadership; Provide advice and counsel on workforce related activities such as; disciplinary actions, organizational development, training and diversity initiatives. Advise management and personnel, regarding application and intent of policies and procedures. Investigate & prepare reports regarding internal & external EEO and grievance claims. Analyze and prepare statistical reports, identifying trends that impact personnel and the overall business strategies. Adviser to Managing Director, five (5) Sr. Managers, thirty eight (38) Managers and eleven hundred plus (1100 +) Employees. Refined and managed the on-boarding process and strategies for two major divisions within FedEx Central Region that consists of 13 direct reports in 8 states, supporting two Regional Vice Presidents. Developed systems and processes, from sourcing to first day on the job, to streamline the on-boarding practices and meet all State, Federal, DOT and FAA guidelines. Matrixed to 1200 + ee's, Consult and advise management and personnel, regarding policies, practices and procedures. Provide input on workforce related activities such as disciplinary actions, training, diversity initiatives and organizational development. Investigate & prepare reports regarding internal & external EEO and grievance claims. Analyze and prepare statistical reports and identify trends that impact personnel and the overall business strategies. Area Manager - Partner 01/2003 － 01/2004 Company Name City , State Source and engage clients to develop and implement staffing strategies to drive business goals. Managed all aspects of office including; employee relations, recruiting and staffing, training and development, corporate and legal compliance, benefits and policy administration. Management Selection Consultant - Organizational Development 01/2001 － 01/2003 Company Name City , State Responsible for recruitment, selection, training and development of management/exempt level personnel. Generalist / Recruiter - Responsible for strategic planning, employee relations, recruitment, training and retention; Counsel management and staff according to company policies, accepted HR practices and labor law. Regional Recruitment Manager 01/1998 － 01/2001 Company Name City , State 80% travel among 21 matrixed facilities, establishing recruitment processes and practices that generated results. Hands on project recruiter in problematic situations. Client Service Manager - Branch Manager 01/1996 － 01/1998 Company Name City , State Responsible for guiding team of HR professionals dedicated to selecting qualified candidates to work at various client locations. Developed creative and innovative work force solutions. Store Manager 01/1988 － 01/1996 Company Name City , State Managed 24hr location. Generated $13 million in sales annually, supervising and motivating 46 employees. Proven record increasing sales volume and gross profit by governing purchasing cost, controlling shrink and reducing payroll & expenses. Education Masters : Keller Graduate School of Management / Tinley Park, IL - Human Resource Management City , State , US Keller Graduate School of Management / Tinley Park, Illinois Masters in Human Resource Management (MHRM) Bachelor of Science : Alcorn State University - Business Administration City , State , US Alcorn State University / Lorman, Mississippi Bachelor of Science: Business Administration Certifications Human Resources Certification Institute (HRCI) Senior Professional in Human Resources (SPHR) Professional Affiliations PROFESSIONAL ORGANIZATIONS Society for Human Resource Management (SHRM) Skills Human Resources, Training, Employee Relations, Recruitment, Organizational Development, Payroll, Purchasing, Equal Employment Opportunity, Recruiting, Staffing, Project Management, Labor Law, Strategic Planning, Benefits, Budget, Employee Engagement, Employment Law, Labor Laws, Microsoft Office, PowerPoint, Word, Human Resource Management. ","
HUMAN RESOURCES MANAGER
Summary
To continue my professional Human Resource career in a position of leadership focused on creative people strategies and that improve employee engagement, drive business initiatives and focuses on overall operating performance and achieving strategic results.
BUSINESS ACUMEN / FISCAL MANAGEMENT
Knowledgeable of federal & state labor & employment law.
Efficient effective project management skills.
Ability to deliver results with a sense of urgency.
Ability to analyze and interpret Profit & Loss statements.
Effective manager of expense and budget goals.
Microsoft Office including: Word, Excel and PowerPoint
Accomplishments
Effective leader and change agent.
Member of Sr. Leadership team. Responsible for providing advice and council to Sr. Leadership and management regarding policy, law and any decisions that affect the workforce.
Responsible for directing and motivating team of HR professionals to influence operations to exceed business expectations and goals.
Accountable for driving performance initiatives and goals, developing and driving employee engagement programs.
Proficient adviser to associates and management on HR policies and practices; state and federal labor laws.
Advise management regarding associate relations concerns; conduct disciplinary and grievance hearings, ensure enforcement of EEOC, OFCCP and DPL guidelines.
Active in maintaining an employer of choice work environment that renders third party representation obsolete.
Experience
Human Resources Manager 08/2012 － Current Company Name City , State
To drive business initiatives by providing strategic HR guidance to leadership and management through planning, organizing and controlling the activities of the Human Resources Department. Serve as a resource for the employees, ensuring their understanding and compliance with policies and regulations. Keep management advised of potential problem areas and recommend/implement solutions as appropriate. Evaluate reports, decisions, and results of client group in relation to established goals. Recommend new approaches, policies, and procedures to support continual improvement. Plan, organize, and manage all activities of the HR Dept. Manage recruitment effort for all exempt, non-exempt, and hourly employees; monitor recruitment program; employee relations counseling; performance planning. Manage/maintain records records and reports. Actively participate in client group projects and meetings.
Senior Human Resources Representative 01/2009 － 08/2012 Company Name City , State
Effectively work with management and hourly base to develop programs and strategies that create an employer of choice environment and make unionization obsolete. Strategic partner to leadership; Provide advice and counsel on workforce related activities such as; disciplinary actions, organizational development, training and diversity initiatives. Advise management and personnel, regarding application and intent of policies and procedures. Investigate & prepare reports regarding internal & external EEO and grievance claims. Analyze and prepare statistical reports, identifying trends that impact personnel and the overall business strategies. Adviser to Managing Director, five (5) Sr. Managers, thirty eight (38) Managers and eleven hundred plus (1100 +) Employees. Refined and managed the on-boarding process and strategies for two major divisions within FedEx Central Region that consists of 13 direct reports in 8 states, supporting two Regional Vice Presidents. Developed systems and processes, from sourcing to first day on the job, to streamline the on-boarding practices and meet all State, Federal, DOT and FAA guidelines.
Matrixed to 1200 + ee's, Consult and advise management and personnel, regarding policies, practices and procedures. Provide input on workforce related activities such as disciplinary actions, training, diversity initiatives and organizational development. Investigate & prepare reports regarding internal & external EEO and grievance claims. Analyze and prepare statistical reports and identify trends that impact personnel and the overall business strategies.
Area Manager - Partner 01/2003 － 01/2004 Company Name City , State
Source and engage clients to develop and implement staffing strategies to drive business goals. Managed all aspects of office including; employee relations, recruiting and staffing, training and development, corporate and legal compliance, benefits and policy administration.
Management Selection Consultant - Organizational Development 01/2001 － 01/2003 Company Name City , State Responsible for recruitment, selection, training and development of management/exempt level personnel. Generalist / Recruiter - Responsible for strategic planning, employee relations, recruitment, training and retention; Counsel management and staff according to company policies, accepted HR practices and labor law.
Regional Recruitment Manager 01/1998 － 01/2001 Company Name City , State 80% travel among 21 matrixed facilities, establishing recruitment processes and practices that generated results. Hands on project recruiter in problematic situations.
Client Service Manager - Branch Manager 01/1996 － 01/1998 Company Name City , State Responsible for guiding team of HR professionals dedicated to selecting qualified candidates to work at various client locations. Developed creative and innovative work force solutions.
Store Manager 01/1988 － 01/1996 Company Name City , State Managed 24hr location. Generated $13 million in sales annually, supervising and motivating 46 employees. Proven record increasing sales volume and gross profit by governing purchasing cost, controlling shrink and reducing payroll & expenses.
Education
Masters : Keller Graduate School of Management / Tinley Park, IL - Human Resource Management City , State , US
Keller Graduate School of Management / Tinley Park, Illinois
Masters in Human Resource Management (MHRM)
Bachelor of Science : Alcorn State University - Business Administration City , State , US
Alcorn State University / Lorman, Mississippi
Bachelor of Science: Business Administration
Certifications
Human Resources Certification Institute (HRCI)
Senior Professional in Human Resources (SPHR)
Professional Affiliations
PROFESSIONAL ORGANIZATIONS
Society for Human Resource Management (SHRM)
Skills
Human Resources, Training, Employee Relations, Recruitment, Organizational Development, Payroll, Purchasing, Equal Employment Opportunity, Recruiting, Staffing, Project Management, Labor Law, Strategic Planning, Benefits, Budget, Employee Engagement, Employment Law, Labor Laws, Microsoft Office, PowerPoint, Word, Human Resource Management.
",ADVOCATE
19599699," INTERN Highlights Microsoft Word, PowerPoint, and Excel. Social Media: Twitter, Facebook, and Instagram Experience January 2016 to May 2016 Intern Create and implement strength and conditioning workouts for spring season. Monitor weight lifting form and technique. Provide feedback and apply knowledge to strength training and conditioning programs. Organize and prepare equipment daily for strength and conditioning programs. August 2015 to December 2015 Company Name City , State Fitness Intern Exposed to daily routine of fitness specialist and client interaction Conducted one-on-one orientation for new members and instructed in the proper use of equipment Assisted with revising programs offered to incorporate updated topics Created bulletin boards for Member-of-the-Month Provided complimentary body measurements Maintained facility and equipment according to health and safety standards. August 2013 to May 2016 Company Name City , State Student Assistant Utilize Front Rush website to enter football and lacrosse recruit and roster information. Organize and coordinate football recruiting events during the fall, including giving tours. Provide office support for football and lacrosse coaches. Restock office and break room supplies. May 2013 to December 2015 Company Name City , State Individually standardized jelly and ice cream topping batches (checked pH, temperature, and consistency). Trained in operation and safety of a stand up and sit down forklift. Consistently met quotas when packed jelly, syrup, ice cream toppings and plate scapers into boxes. Operated label machine allowing for continual operation and upkeep. Education May 2016 BALDWIN WALLACE UNIVERSITY City , State Bachelor of Arts : Exercise Science Orthopedic Assessment and Treatment Health Promotion and Education Exercise Science Orthopedic Assessment and Treatment Health Promotion and Education BW Deans Award, Spring 2014 and 2015 RELATED BALDWIN WALLACE UNIVERSITY City , State Professional Affiliations Pre- Physical Therapy and Exercise Science Club
ACTIVITIES Executive Member: CRU - Christian Organization Member: Phi Mu, Delta Iota Fraternity Skills client interaction, forklift, health and safety standards, Excel, office, PowerPoint, Microsoft Word, recruiting, safety, website ","
INTERN
Highlights
Microsoft Word, PowerPoint, and Excel. Social Media: Twitter, Facebook, and Instagram
Experience
January 2016
to
May 2016
Intern
Create and implement strength and conditioning workouts for spring season.
Monitor weight lifting form and technique.
Provide feedback and apply knowledge to strength training and conditioning programs.
Organize and prepare equipment daily for strength and conditioning programs.
August 2015
to
December 2015
Company Name City , State Fitness Intern
Exposed to daily routine of fitness specialist and client interaction Conducted one-on-one orientation for new members and instructed in the proper use of equipment Assisted with revising programs offered to incorporate updated topics Created bulletin boards for Member-of-the-Month Provided complimentary body measurements Maintained facility and equipment according to health and safety standards.
August 2013
to
May 2016
Company Name City , State Student Assistant
Utilize Front Rush website to enter football and lacrosse recruit and roster information.
Organize and coordinate football recruiting events during the fall, including giving tours.
Provide office support for football and lacrosse coaches.
Restock office and break room supplies.
May 2013
to
December 2015
Company Name City , State
Individually standardized jelly and ice cream topping batches (checked pH, temperature, and consistency).
Trained in operation and safety of a stand up and sit down forklift.
Consistently met quotas when packed jelly, syrup, ice cream toppings and plate scapers into boxes.
Operated label machine allowing for continual operation and upkeep.
Education
May 2016
BALDWIN WALLACE UNIVERSITY City , State Bachelor of Arts : Exercise Science Orthopedic Assessment and Treatment Health Promotion and Education Exercise Science Orthopedic Assessment and Treatment Health Promotion and Education BW Deans Award, Spring 2014 and 2015
RELATED BALDWIN WALLACE UNIVERSITY City , State
Professional Affiliations
Pre- Physical Therapy and Exercise Science Club
ACTIVITIES Executive Member: CRU - Christian Organization Member: Phi Mu, Delta Iota Fraternity
Skills
client interaction, forklift, health and safety standards, Excel, office, PowerPoint, Microsoft Word, recruiting, safety, website
",FITNESS
32896934," HR CLERK Summary Translates business vision into HR initiatives that improve performance, profitability, growth, and employee engagement. Developing, improving and managing HR strategies in benefits and compensation, employee recruitment and development, ethics and corporate social responsibility, diversity, safety and security, and business strategy. Worked with continuous improvement programs in connection to development of Lean and Six Sigma strategy programs.  Highlights New Employee Orientation Applicant Tracking System Onboarding Payroll Management includes timekeeper for Kronos Timekeeping System Compensation and Benefits Performance Management Workers Compensation General Ledger Accounting Database Management Continuous Improvement Six Sigma Lean Manufacturing Business Strategy Experience 02/2016 to Current HR Clerk Company Name － City , State Coordinate and oversea recruitment and orientation program support for other HR assigned special projects. Coordinates and support for hiring of temporary hourly employees. 01/2012 to 01/2015 Administrative Coordinator Company Name － City , State Coordinates, oversees, and performs a wide variety of administrative, secretarial, and program support activities. Serves as primary point of operational and administrative contact for internal and external constituencies, often on complex and confidential issues. Participates in the coordination, supervision, and completion of special projects and/or events. One project included setup up of IT Service provider contract. HR duties included maintenance of employee records, recruitment, employee orientation and onboarding. 01/2010 to 01/2012 Administrative Assistant/Bookkeeper Company Name － City , State Provides high-level administrative support for human resources, accounts payable, and purchasing departments. Primary duties includes bookkeeping (A/R, A/P, and General Ledger) duties related to daily maintenance and financial period closure as well as Human Resources support focusing on payroll administration, compensation and benefits administration responsibilities. HR duties included applicant tracking, employee records maintenance, benefits and compensation, payroll, and Workers Compensation reporting. 01/2000 to 01/2010 Clerical II Company Name － City , State Provides high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. Provides HR administrative support including administration of timekeeping system, coordination of employee time-off scheduling, maintenance of employee information and interpretation of policy regarding employee time-off. Administrator to three databases (Labor, Skills and MRP Vacation Calendar). Provides administrative support for Continuous Improvement Program and Safety Programs. 01/1983 to 01/1999 Executive Secretary Company Name － City , State Provides bookkeeping and clerical support including monthly invoicing, correspondence, receiving visitors, arranging conference calls, and scheduling meetings. Provides support for Human Resource functional areas including tracking for Workers Compensation, developing employee handbook, and maintaining the material safety data sheets. Education 2015 SHRM Learning System - SHRM
Program covers the SHRM Body of Competency and Knowledge (SHRM BoCK ) preparing for the SHRM-CP/SHRM-SCP certification examinations. SHRM 2015 Bachelor's Degree, BSM/HRM : Business Management & HR Management University of Phoenix － City , State Program provides foundational knowledge for Human Resources Generalists. Explores the five key HR functions (staffing, compensation, benefits, training and development and employee relations). Examined trends, useful metrics, and applicable federal laws and legal issues. Learned how to apply metrics for each of the HR functions.
SHRM Essentials of HR Management, SHRM (2015)
Program provides critical knowledge necessary for those starting out in the HR profession, performing HR duties as a part of a non-HR job, or for those looking for an effective way to boost employee management skills. Offers critical knowledge necessary to help reduce costs, avoid potential lawsuits, and improve the ability to handle challenging HR issues. Business Management & HR Management 1985 Associates Degree : Business Management Blue Ridge Community College － City , State Business Management 2006 SHRM-CP Certification, SHRM PROFESSIONAL CREDENTIALS Blue Ridge Community College Accomplishments Tyco Electronics, Best Practice- Vacation database for MRP Calendar used for scheduling in plant. Tyco Electronics, Staffing Project - brain storm employee development and engagement ideas for use by local and Corporate. Tyco Electronics, Project Team Lead -Updating employee skills database that promoted 100% knowledge of program and increased usage of program within division. Professional Affiliations SHRM, Society of Human Resource Management
Shenandoah Valley Society for Human Resource Management, Local Chapter of SHRM Skills accounts payable, administrative, administrative support, A/P, benefits, benefits administration, bookkeeping, clerical, Continuous Improvement, databases, employee relations, financial, functional, General Ledger, Human Resource, Human Resources, HR, interpretation, invoicing, legal, employee management, meetings, MRP, payroll, purchasing, receiving, recruitment, reporting, research, Safety, scheduling, secretarial, staffing, supervision ","
HR CLERK
Summary
Translates business vision into HR initiatives that improve performance, profitability, growth, and employee engagement. Developing, improving and managing HR strategies in benefits and compensation, employee recruitment and development, ethics and corporate social responsibility, diversity, safety and security, and business strategy. Worked with continuous improvement programs in connection to development of Lean and Six Sigma strategy programs. 
Highlights
New Employee Orientation
Applicant Tracking System
Onboarding
Payroll Management includes timekeeper for Kronos Timekeeping System
Compensation and Benefits
Performance Management
Workers Compensation
General Ledger Accounting
Database Management
Continuous Improvement
Six Sigma
Lean Manufacturing
Business Strategy
Experience
02/2016 to Current
HR Clerk Company Name － City , State
Coordinate and oversea recruitment and orientation program support for other HR assigned special projects.
Coordinates and support for hiring of temporary hourly employees.
01/2012 to 01/2015
Administrative Coordinator Company Name － City , State
Coordinates, oversees, and performs a wide variety of administrative, secretarial, and program support activities.
Serves as primary point of operational and administrative contact for internal and external constituencies, often on complex and confidential issues.
Participates in the coordination, supervision, and completion of special projects and/or events.
One project included setup up of IT Service provider contract.
HR duties included maintenance of employee records, recruitment, employee orientation and onboarding.
01/2010 to 01/2012
Administrative Assistant/Bookkeeper Company Name － City , State
Provides high-level administrative support for human resources, accounts payable, and purchasing departments.
Primary duties includes bookkeeping (A/R, A/P, and General Ledger) duties related to daily maintenance and financial period closure as well as Human Resources support focusing on payroll administration, compensation and benefits administration responsibilities.
HR duties included applicant tracking, employee records maintenance, benefits and compensation, payroll, and Workers Compensation reporting.
01/2000 to 01/2010
Clerical II Company Name － City , State
Provides high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings.
Provides HR administrative support including administration of timekeeping system, coordination of employee time-off scheduling, maintenance of employee information and interpretation of policy regarding employee time-off.
Administrator to three databases (Labor, Skills and MRP Vacation Calendar).
Provides administrative support for Continuous Improvement Program and Safety Programs.
01/1983 to 01/1999
Executive Secretary Company Name － City , State
Provides bookkeeping and clerical support including monthly invoicing, correspondence, receiving visitors, arranging conference calls, and scheduling meetings.
Provides support for Human Resource functional areas including tracking for Workers Compensation, developing employee handbook, and maintaining the material safety data sheets.
Education
2015
SHRM Learning System - SHRM
Program covers the SHRM Body of Competency and Knowledge (SHRM BoCK ) preparing for the SHRM-CP/SHRM-SCP certification examinations. SHRM
2015
Bachelor's Degree, BSM/HRM : Business Management & HR Management University of Phoenix － City , State Program provides foundational knowledge for Human Resources Generalists. Explores the five key HR functions (staffing, compensation, benefits, training and development and employee relations). Examined trends, useful metrics, and applicable federal laws and legal issues. Learned how to apply metrics for each of the HR functions.
SHRM Essentials of HR Management, SHRM (2015)
Program provides critical knowledge necessary for those starting out in the HR profession, performing HR duties as a part of a non-HR job, or for those looking for an effective way to boost employee management skills. Offers critical knowledge necessary to help reduce costs, avoid potential lawsuits, and improve the ability to handle challenging HR issues. Business Management & HR Management
1985
Associates Degree : Business Management Blue Ridge Community College － City , State Business Management
2006
SHRM-CP Certification, SHRM PROFESSIONAL CREDENTIALS Blue Ridge Community College
Accomplishments
Tyco Electronics, Best Practice- Vacation database for MRP Calendar used for scheduling in plant.
Tyco Electronics, Staffing Project - brain storm employee development and engagement ideas for use by local and Corporate.
Tyco Electronics, Project Team Lead -Updating employee skills database that promoted 100% knowledge of program and increased usage of program within division.
Professional Affiliations
SHRM, Society of Human Resource Management
Shenandoah Valley Society for Human Resource Management, Local Chapter of SHRM
",HR
26048718," SR. HR CONSULTANT Executive Profile Ambitious Human Resources professional who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Possess the ability to build and retain high performance teams by hiring, developing and motivating skilled professionals. A results-oriented Human Resources Professional with demonstrated ability to deliver mission-critical results, with an entrepreneurial attitude offering outstanding presentation, communication and cross-cultural team management skills. ? Skill Highlights Proficient in Microsoft Word Suite (Word, PowerPoint, Excel, Outlook and Access) Kronos Timekeeper Hyperion PeopleSoft Project Management Leadership/Communication Skills Employee Relations Market research and analysis Core Accomplishments Project Management: Initiated ""Caught You Serving"" program to recognize and highlight employees and departments who exceeded patient outcome goals and provided exceptional customer service. This program resulted in a 33% improvement in patient satisfaction scores over a 180 day period. Assisted Executive Team with aligning departments to reduce service redundancy and utilizing untapped resources to create billable services. Through job redesigning, reduced total compensation budget by $400k. Human Resources: Spearheaded new  healthcare provider  program which increased retention by 22%, with overall 93% retention rate. Instituted monthly HR file audit to ensure compliance and accuracy of approximately 575 FTE's and 63 subcontractors employee files. Reviewed and revised employee handbook to address redundant employee issues which resulted in 25% reduction in TWC claims. Staff Development: Launched well-received program of professional development courses for all staff. Mentored and coached employees resulting in a 20% increase in productivity. Developed compentency map per each job family to improve performance evaluation. Reduced turnover by 15%. Negotiated benefits for 575 FTE's in the wake of Obamacare. Professional Experience Company Name City , State Sr. HR Consultant 01/2014 to Current Spearheaded Coach One Project , resulting in a 50 % increase in revenue. Accountable for  attracting and retaining  including overall customer satisfaction. Created new revenue streams through business owner surveys . Generated new business through networking with local Chambers and business referral groups . Increased profits by 60% in one year through restructure of business line. Strengthened company's business by participating in speaking engagements. Developed and directed strategy for launch of new product that landed 1st customer in 60-90 days post-launch. Company Name City , State Director of Human Resources 01/2013 to 06/2014 Administered policies relating to all phases of human resources activity. Identified legal requirements and government reporting regulations affecting human resources functions and ensures policies, procedures, and reporting are in compliance. Recruited, interviewed, and selected employees to fill vacant positions. Planned and conducted new employee orientation to foster positive attitude toward the lab's goals. Maintained records of personnel transactions such as hires, promotions, transfers, performance reviews, terminations, and employee statistics for government reporting. Coordinated management training in interviewing, hiring, terminations, promotions, performance review, safety, HIPAA, and sexual harassment. Advised management in appropriate resolution of employee relations issues. Responded to inquiries regarding policies, procedures, and programs. Administered and maintained records of benefits programs such as life, health, dental and disability insurances, pension plans, vacation, sick leave, leave of absence, and employee assistance. Investigated accidents/incidents and prepared reports for insurance carrier. Prepared budget of human resources operations. Prepared employee separation notices and related documentation, and conducted exit interviews. Created and maintained job descriptions. Developed and maintained a human resources system that meets Executive Management's needs. Managed affirmative action and equal employment opportunity programs. Ensured employee adherence to company policies and practices including, but not limited to, issues of client confidentiality, and ethical and legal behavior. Strategic business partner with CEO to streamline costs, increase efficiency, while maximizing benefits to all stakeholders. Collaborated with Administrators and Director of Nursing on project to reduce hospital readmission for at-risk patients. Company Name City , State Human Resources/Education Instructor III 01/2009 to 11/2012 Forecasted customers' needs by utilizing Need Assessments of assigned departments to plan, design, develop, implement, and evaluate educational programs. Developed Leadership and Management/Supervisor level courses as well as track pre-course and post-course progress. Facilitated New Hire and Leadership Orientation. Instructed all Mandatory Classes required by Harris County Hospital District and the Federal Government and update policies in real-time. Organized logistics for course offerings. Instructed CPR, SAMA, and Driver's Safety courses for Harris County Hospital District. Collaborated with interdisciplinary team members to develop hospital-wide workshops/seminars and provide applicable training and/or coaching. Prepared statistical analysis on course evaluations for all educational offerings and revise programs according to Performance and Program Improvement initiatives. Liaised with VP of Human Resources to meet Joint Commission's Guidelines and Survey Readiness for the Human Resources Department. Project Manager for Harris County Hospital District's Literacy and ESL Initiative. Collaborated with Harris County's LBJ Hospital's Administrator on a Hospital Readmissions Project to reduce costs and improve patient outcomes. Developed a 14-week course for employees to utilize as a resource for obtaining and improving core supervisory competencies. Developed a ""Let's Break for Customer Service"" series of classes for clinic Administrators. Company Name City , State Administrative Manager 07/2007 to 09/2008 Responsible for human resource management of staff including recruitment, selection, wage determination, promotions, employee relations, explanation of benefits, disciplinary actions, credentialing, and performance appraisals. Managed and reconciled faculty's research grant accounts, PRS Funds, and Kronos Timekeeper as well as communicated balances on a monthly basis. Collaborated with faculty to ensure compliance, training, and institutional and departmental goals were met. Analyzed data and reported results in monthly meetings. Prepared, justified, administered, and monitored budgets for section. Provided budgetary and financial reports as well as analysis of over/under budget detail for assigned projects and cost centers. Approved RFPs, travel, check reimbursements, acquisitions, and leave requests for section. Prepared weekly clinic, lecture, Grand Rounds, and on-call schedules for clinical and research faculty to ensure effective and efficient patient care. Developed and ensured accuracy of grant proposals, budgets, RFP's, and contractual agreements. Ensured the integrity and confidentiality of department records and confirmed that the faculty and staff were in compliance with internal controls, HIPPA, Joint Commission, and other privacy regulations. Collaborated across all sections on special projects. Company Name City , State Media Specialist 08/2005 to 07/2007 Taught Research Techniques to Grade School and Middle School students. Prepared budgets for circulation and guided superintendent and principal in the selection and acquisition of materials and equipment. Provided effective leadership in developing, implementing and evaluating plans for a comprehensive school media program. Responsible for the department's operational functions, training of students, faculty and staff on utilization of new and existing online resources. Position held while completing MBA. Company Name City , State Business Unit Vice President / Human Resources Branch Manager 01/2000 to 03/2005 Liaised with the Executive Vice President of Global Oil & Gas and Power, a team of Relationship Managers, representatives and customers through strong communication, critical thinking and interpersonal skills in an effort to deliver effective and efficient products to clients. Created reports and presented to Executive Management such as Annual Budgets, Client Risk Management Reports, Monthly/Quarterly Revenue Expense Reports, Revenue Forecasting, Doubtful Debtor Reports, presentations, financial spreadsheets, analytical/statistical and ad hoc reports. Acted as primary contact for RFPs, internal and federal audits and advised Branch Manager of recommendations to maintain compliance. Conducted employee performance appraisals, mid-year reviews, compensation, employee relations, bi-weekly time approvals, promotions, new hire orientation, wage determination, filing I-9s, annual mandatory training, employee screening, explanation of benefits, coaching, and training and development. Developed and administered Leadership and Sales Training in conjunction with outside vendor. Functioned as Project Manager on various local and global projects and responsible for creating and presenting analytical reports on the project. Assessed training needs of staff and ensured efficient training timelines were met (via internal or external sources). Coordinated confidential meetings for Executive Management. Company Name City , State Bank Officer 10/1998 to 01/2000 Trained Relationship Bankers globally in manipulating the bank's internal software (CIDAR) to ensure efficient marketing and tracking of clients' progress on a monthly and annual basis. Coordinated Regional and Global Account Planning and internally published results to Executive Management. Created and implemented databases for storing quantitative data related to top-tier clients and Industry Planning North America. Trained Business Development Coordinator, Executive Assistants, and contractors. Selected to assist in the restructuring of the bank in conjunction with consultant firm. Company Name City , State Human Resources Consultant 09/2008 to 01/2009 Assisted with the coordination of the Employee Satisfaction Survey (YOU COUNT) and generated statistical reports for Executive Leadership. Collaborated with physicians to develop and coordinate the Physician Satisfaction Survey and generated statistical reports to Executive Leadership. Delivered the FISH Philosophy and State required sections of New Employee Orientation. Coordinated and generated reports on the Leadership Development Courses ROI Work Projects. Facilitated Leadership Orientation on campus and at CMC sites. Assisted department with UTMB Recognition Events (Service Awards and GEM Program). Collaborated with UTMB Recruiters to facilitate Job Fairs and classes (i.e. Resume Writing, Interviewing and Job Search) for employees whose employment was affected by Hurricane Ike. This position eliminated due to aftermath of Hurricane Ike). Education Doctorate of Business Administration : Leadership December 2016 Walden University , City , State Leadership Master of Business Administration : Finance May 2006 University of St. Thomas , City , State Finance Bachelor of Science : Political Science Business Management August 1990 Texas A & M University , City , State Political Science Business Management Professional Affiliations American College of Healthcare Executives (ACHE) Society for Human Resources Management (SHRM) - National and Bay Area Chapter Association for Talent Development HR Houston AMOCO Select Business Partners Rotary of League City Clear Lake Chamber of Commerce League City Chamber of Commerce (Ambassador Member) Texas City/La Marque Chamber of Commerce Bay Area Houston Economic Partnership Alliance (Small Business Committee; BAHEP Cares for Veterans) Skills
Proficient
in Microsoft Office and HRIS systems. Extensive HR experience including
strategic talent acquisition, orientation, benefits, compensation, employee
retention, training and development, employee relations, labor laws, and implementing
compliance, policies and procedures. Expertise in management, analysis, researching
market trends, performance improvement, and forecasting. Excellent
interpersonal, coaching, and conflict resolution skills.
","
SR. HR CONSULTANT
Executive Profile
Ambitious Human Resources professional who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Possess the ability to build and retain high performance teams by hiring, developing and motivating skilled professionals. A results-oriented Human Resources Professional with demonstrated ability to deliver mission-critical results, with an entrepreneurial attitude offering outstanding presentation, communication and cross-cultural team management skills.
?
Skill Highlights
Proficient in Microsoft Word Suite (Word, PowerPoint, Excel, Outlook and Access)
Kronos Timekeeper
Hyperion
PeopleSoft
Project Management
Leadership/Communication Skills
Employee Relations
Market research and analysis
Core Accomplishments
Project Management:
Initiated ""Caught You Serving"" program to recognize and highlight employees and departments who exceeded patient outcome goals and provided exceptional customer service. This program resulted in a 33% improvement in patient satisfaction scores over a 180 day period.
Assisted Executive Team with aligning departments to reduce service redundancy and utilizing untapped resources to create billable services.
Through job redesigning, reduced total compensation budget by $400k.
Human Resources:
Spearheaded new  healthcare provider  program which increased retention by 22%, with overall 93% retention rate.
Instituted monthly HR file audit to ensure compliance and accuracy of approximately 575 FTE's and 63 subcontractors employee files.
Reviewed and revised employee handbook to address redundant employee issues which resulted in 25% reduction in TWC claims.
Staff Development:
Launched well-received program of professional development courses for all staff.
Mentored and coached employees resulting in a 20% increase in productivity.
Developed compentency map per each job family to improve performance evaluation.
Reduced turnover by 15%.
Negotiated benefits for 575 FTE's in the wake of Obamacare.
Professional Experience
Company Name City , State Sr. HR Consultant 01/2014 to Current
Spearheaded Coach One Project , resulting in a 50 % increase in revenue.
Accountable for  attracting and retaining  including overall customer satisfaction.
Created new revenue streams through business owner surveys .
Generated new business through networking with local Chambers and business referral groups .
Increased profits by 60% in one year through restructure of business line.
Strengthened company's business by participating in speaking engagements.
Developed and directed strategy for launch of new product that landed 1st customer in 60-90 days post-launch.
Company Name City , State Director of Human Resources 01/2013 to 06/2014
Administered policies relating to all phases of human resources activity.
Identified legal requirements and government reporting regulations affecting human resources functions and ensures policies, procedures, and reporting are in compliance.
Recruited, interviewed, and selected employees to fill vacant positions.
Planned and conducted new employee orientation to foster positive attitude toward the lab's goals.
Maintained records of personnel transactions such as hires, promotions, transfers, performance reviews, terminations, and employee statistics for government reporting.
Coordinated management training in interviewing, hiring, terminations, promotions, performance review, safety, HIPAA, and sexual harassment.
Advised management in appropriate resolution of employee relations issues.
Responded to inquiries regarding policies, procedures, and programs.
Administered and maintained records of benefits programs such as life, health, dental and disability insurances, pension plans, vacation, sick leave, leave of absence, and employee assistance.
Investigated accidents/incidents and prepared reports for insurance carrier.
Prepared budget of human resources operations.
Prepared employee separation notices and related documentation, and conducted exit interviews.
Created and maintained job descriptions.
Developed and maintained a human resources system that meets Executive Management's needs.
Managed affirmative action and equal employment opportunity programs.
Ensured employee adherence to company policies and practices including, but not limited to, issues of client confidentiality, and ethical and legal behavior.
Strategic business partner with CEO to streamline costs, increase efficiency, while maximizing benefits to all stakeholders.
Collaborated with Administrators and Director of Nursing on project to reduce hospital readmission for at-risk patients.
Company Name City , State Human Resources/Education Instructor III 01/2009 to 11/2012
Forecasted customers' needs by utilizing Need Assessments of assigned departments to plan, design, develop, implement, and evaluate educational programs.
Developed Leadership and Management/Supervisor level courses as well as track pre-course and post-course progress.
Facilitated New Hire and Leadership Orientation.
Instructed all Mandatory Classes required by Harris County Hospital District and the Federal Government and update policies in real-time.
Organized logistics for course offerings.
Instructed CPR, SAMA, and Driver's Safety courses for Harris County Hospital District.
Collaborated with interdisciplinary team members to develop hospital-wide workshops/seminars and provide applicable training and/or coaching.
Prepared statistical analysis on course evaluations for all educational offerings and revise programs according to Performance and Program Improvement initiatives.
Liaised with VP of Human Resources to meet Joint Commission's Guidelines and Survey Readiness for the Human Resources Department.
Project Manager for Harris County Hospital District's Literacy and ESL Initiative.
Collaborated with Harris County's LBJ Hospital's Administrator on a Hospital Readmissions Project to reduce costs and improve patient outcomes.
Developed a 14-week course for employees to utilize as a resource for obtaining and improving core supervisory competencies.
Developed a ""Let's Break for Customer Service"" series of classes for clinic Administrators.
Company Name City , State Administrative Manager 07/2007 to 09/2008
Responsible for human resource management of staff including recruitment, selection, wage determination, promotions, employee relations, explanation of benefits, disciplinary actions, credentialing, and performance appraisals.
Managed and reconciled faculty's research grant accounts, PRS Funds, and Kronos Timekeeper as well as communicated balances on a monthly basis.
Collaborated with faculty to ensure compliance, training, and institutional and departmental goals were met.
Analyzed data and reported results in monthly meetings.
Prepared, justified, administered, and monitored budgets for section.
Provided budgetary and financial reports as well as analysis of over/under budget detail for assigned projects and cost centers.
Approved RFPs, travel, check reimbursements, acquisitions, and leave requests for section.
Prepared weekly clinic, lecture, Grand Rounds, and on-call schedules for clinical and research faculty to ensure effective and efficient patient care.
Developed and ensured accuracy of grant proposals, budgets, RFP's, and contractual agreements.
Ensured the integrity and confidentiality of department records and confirmed that the faculty and staff were in compliance with internal controls, HIPPA, Joint Commission, and other privacy regulations.
Collaborated across all sections on special projects.
Company Name City , State Media Specialist 08/2005 to 07/2007
Taught Research Techniques to Grade School and Middle School students.
Prepared budgets for circulation and guided superintendent and principal in the selection and acquisition of materials and equipment.
Provided effective leadership in developing, implementing and evaluating plans for a comprehensive school media program.
Responsible for the department's operational functions, training of students, faculty and staff on utilization of new and existing online resources.
Position held while completing MBA.
Company Name City , State Business Unit Vice President / Human Resources Branch Manager 01/2000 to 03/2005
Liaised with the Executive Vice President of Global Oil & Gas and Power, a team of Relationship Managers, representatives and customers through strong communication, critical thinking and interpersonal skills in an effort to deliver effective and efficient products to clients.
Created reports and presented to Executive Management such as Annual Budgets, Client Risk Management Reports, Monthly/Quarterly Revenue Expense Reports, Revenue Forecasting, Doubtful Debtor Reports, presentations, financial spreadsheets, analytical/statistical and ad hoc reports.
Acted as primary contact for RFPs, internal and federal audits and advised Branch Manager of recommendations to maintain compliance.
Conducted employee performance appraisals, mid-year reviews, compensation, employee relations, bi-weekly time approvals, promotions, new hire orientation, wage determination, filing I-9s, annual mandatory training, employee screening, explanation of benefits, coaching, and training and development.
Developed and administered Leadership and Sales Training in conjunction with outside vendor.
Functioned as Project Manager on various local and global projects and responsible for creating and presenting analytical reports on the project.
Assessed training needs of staff and ensured efficient training timelines were met (via internal or external sources).
Coordinated confidential meetings for Executive Management.
Company Name City , State Bank Officer 10/1998 to 01/2000
Trained Relationship Bankers globally in manipulating the bank's internal software (CIDAR) to ensure efficient marketing and tracking of clients' progress on a monthly and annual basis.
Coordinated Regional and Global Account Planning and internally published results to Executive Management.
Created and implemented databases for storing quantitative data related to top-tier clients and Industry Planning North America.
Trained Business Development Coordinator, Executive Assistants, and contractors.
Selected to assist in the restructuring of the bank in conjunction with consultant firm.
Company Name City , State Human Resources Consultant 09/2008 to 01/2009
Assisted with the coordination of the Employee Satisfaction Survey (YOU COUNT) and generated statistical reports for Executive Leadership.
Collaborated with physicians to develop and coordinate the Physician Satisfaction Survey and generated statistical reports to Executive Leadership.
Delivered the FISH Philosophy and State required sections of New Employee Orientation.
Coordinated and generated reports on the Leadership Development Courses ROI Work Projects.
Facilitated Leadership Orientation on campus and at CMC sites.
Assisted department with UTMB Recognition Events (Service Awards and GEM Program).
Collaborated with UTMB Recruiters to facilitate Job Fairs and classes (i.e. Resume Writing, Interviewing and Job Search) for employees whose employment was affected by Hurricane Ike.
This position eliminated due to aftermath of Hurricane Ike).
Education
Doctorate of Business Administration : Leadership December 2016 Walden University , City , State Leadership
Master of Business Administration : Finance May 2006 University of St. Thomas , City , State Finance
Bachelor of Science : Political Science Business Management August 1990 Texas A & M University , City , State Political Science Business Management
Professional Affiliations
American College of Healthcare Executives (ACHE)
Society for Human Resources Management (SHRM) - National and Bay Area Chapter
Association for Talent Development
HR Houston
AMOCO Select Business Partners
Rotary of League City
Clear Lake Chamber of Commerce
League City Chamber of Commerce (Ambassador Member)
Texas City/La Marque Chamber of Commerce
Bay Area Houston Economic Partnership Alliance (Small Business Committee; BAHEP Cares for Veterans)
Skills
Proficient
in Microsoft Office and HRIS systems.
Extensive HR experience including
strategic talent acquisition, orientation, benefits, compensation, employee
retention, training and development, employee relations, labor laws, and implementing
compliance, policies and procedures.
Expertise in management, analysis, researching
market trends, performance improvement, and forecasting.
Excellent
interpersonal, coaching, and conflict resolution skills.
",HR
11653906," SENIOR DIRECTOR OF BUSINESS OPERATIONS - HEALTHCARE Executive Profile Operations Executive with solid experience demonstrating strong leadership to achieve overall corporate goals and objectives in fast-paced, high growth organizations. Skill Highlights Strategic Planning Budgeting Multi-million dollar P&L Management Operations Management Budgeting expertise Leadership/communication skills Professional Services Management Total quality management Professional Experience Company Name City , State Senior Director of Business Operations - Healthcare 09/2011 to Current Accountable for managing business operations for Nuance Healthcare a $1B division of Nuance Oversee forecasting for the Healthcare division by tracking pipeline to bookings and revenue, accuracy rate within 5% on a quarterly basis Continuous implementation of operational best practices across the various Lines of Business that drive to a common process and output, result is displayed on key metrics dashboards Driver of operational cadence within the division which includes managing/participating in quarterly business reviews, oversee fiscal budgeting cycle, and multi-year planning analysis Partner with leadership to manage the divisional p&l and partake in driving cost efficiencies. In FY14 this resulted in reducing the operating budget by $2M driving through cost efficiency program reducing waste and increasing productivity in several areas of the division Nominated as High Performer and awarded Chairmans club for 2012 & 2014 results Company Name City , State Vice President of Professional Services 06/2006 to 08/2011 Led the client implementation talent team that consisted of eight direct reports, and two hundred plus implementation consultants, including a Global Services team in Pune, India Accountable for connecting the community of subject matter experts by ensuring they had the proper training, tools, and coaching to deliver successful project results ultimately leading to superb client satisfaction Scaling and hiring one hundred and fifty plus of the best implementation talent resources to meet the demands of our client commitments associated with Meaningful Use Engaged with team/clients at implementations and go-lives sites to ensure project time lines and clients were satisfied with service levels Company Name City , State Vice President of Professional Services Operations 08/2006 to 06/2010 Prior to the Allscripts merger, drove $100M in Services revenue with an average deal size of $750k division P&L with oversight to a $200M pipeline as a key leader for the Professional Services Organization Participated in an organizational design for the division that reduced $7M of cost or ten percent on an annual basis and increased billable utilization 5% Oversaw operations by holding people accountable to key metrics such as utilization, headcount, and revenue in order to achieve P&L profitability Developed an exclusive partnership program with key strategic partners who were instrumental in augmenting our staff to deploy our software Strong P&L management, prior to moving over to Professional Services division, oversaw Eclipsys's $400M P&L as Director of FP&A reporting to the CFO Managed company fiscal planning cycle that ensured company profitability and three year outlook Company Name City , State Associate Director Finance 05/2005 to 08/2006 Directed financial operations for General Motors, Wyeth, and additional client accounts Accountable for monthly, quarterly close, development of monthly, quarterly financial forecasts, pricing, margin analysis, and fiscal planning Managed a team of six employees to achieve corporate goals and initiatives. Interacted with various organizations and levels of management presented financial forecasts, margin, and reporting‚û¢ Strategically aligned with senior leadership to establish 2006 budgets with General Motors during a difficult financial time for the client Built complex financial models to identify utilization, staffing, pricing, and margin for ongoing and potential projects, presented results and findings to various levels of management Company Name City , State Finance Manager 11/1998 to 05/2005 Supported numerous divisions within Comverse where final area of concentration was managing Americas region (North & South); $250 million in revenue Oversaw day to day operations and guided finance teams responsible for managing their region Provided financial / margin analysis, business models, drove cost controls, staffed regional offices, implemented processes and procedures to manage day to day operational activities Achieved $7 million dollar cost savings by collaborating with other divisions for unused and available hardware ‚û¢ Supported regional subsidiaries and interfaced with local banks, customers, accounting firms, and legal counsel within Latin America. Implemented financial controls, negotiated with country distributors, and collaborated with country counsel on various labor tax issues Collected $10M worth of outstanding accounts receivable in Latin America during a difficult economic time in the region Selected to the 2001 ""Achiever's Club"", Comverse's highest level of recognition, and received Comverse Sales All Star Award 2002 - 2004 Education MBA : Business Administration University of Massachusetts at Lowell -Manning School of Business , City , State , USA Bachelor of Arts : Sociology University of Massachusetts at Lowell , City , State , USA Skills Salesforce.com, Oracle, Clarity PPM Tool, MicroSoft Office, various other systems Strategic Management - Harvard Extension ","
SENIOR DIRECTOR OF BUSINESS OPERATIONS - HEALTHCARE
Executive Profile
Operations Executive with solid experience demonstrating strong leadership to achieve overall corporate goals and objectives in fast-paced, high growth organizations.
Skill Highlights
Strategic Planning
Budgeting
Multi-million dollar P&L Management
Operations Management
Budgeting expertise
Leadership/communication skills
Professional Services Management
Total quality management
Professional Experience
Company Name City , State Senior Director of Business Operations - Healthcare 09/2011 to Current
Accountable for managing business operations for Nuance Healthcare a $1B division of Nuance
Oversee forecasting for the Healthcare division by tracking pipeline to bookings and revenue, accuracy rate within 5% on a quarterly basis
Continuous implementation of operational best practices across the various Lines of Business that drive to a common process and output, result is displayed on key metrics dashboards
Driver of operational cadence within the division which includes managing/participating in quarterly business reviews, oversee fiscal budgeting cycle, and multi-year planning analysis
Partner with leadership to manage the divisional p&l and partake in driving cost efficiencies. In FY14 this resulted in reducing the operating budget by $2M driving through cost efficiency program reducing waste and increasing productivity in several areas of the division
Nominated as High Performer and awarded Chairmans club for 2012 & 2014 results
Company Name City , State Vice President of Professional Services 06/2006 to 08/2011
Led the client implementation talent team that consisted of eight direct reports, and two hundred plus implementation consultants, including a Global Services team in Pune, India
Accountable for connecting the community of subject matter experts by ensuring they had the proper training, tools, and coaching to deliver successful project results ultimately leading to superb client satisfaction
Scaling and hiring one hundred and fifty plus of the best implementation talent resources to meet the demands of our client commitments associated with Meaningful Use
Engaged with team/clients at implementations and go-lives sites to ensure project time lines and clients were satisfied with service levels
Company Name City , State Vice President of Professional Services Operations 08/2006 to 06/2010
Prior to the Allscripts merger, drove $100M in Services revenue with an average deal size of $750k division P&L with oversight to a $200M pipeline as a key leader for the Professional Services Organization
Participated in an organizational design for the division that reduced $7M of cost or ten percent on an annual basis and increased billable utilization 5%
Oversaw operations by holding people accountable to key metrics such as utilization, headcount, and revenue in order to achieve P&L profitability
Developed an exclusive partnership program with key strategic partners who were instrumental in augmenting our staff to deploy our software
Strong P&L management, prior to moving over to Professional Services division, oversaw Eclipsys's $400M P&L as Director of FP&A reporting to the CFO
Managed company fiscal planning cycle that ensured company profitability and three year outlook
Company Name City , State Associate Director Finance 05/2005 to 08/2006
Directed financial operations for General Motors, Wyeth, and additional client accounts
Accountable for monthly, quarterly close, development of monthly, quarterly financial forecasts, pricing, margin analysis, and fiscal planning
Managed a team of six employees to achieve corporate goals and initiatives. Interacted with various organizations and levels of management presented financial forecasts, margin, and reporting‚û¢
Strategically aligned with senior leadership to establish 2006 budgets with General Motors during a difficult financial time for the client
Built complex financial models to identify utilization, staffing, pricing, and margin for ongoing and potential projects, presented results and findings to various levels of management
Company Name City , State Finance Manager 11/1998 to 05/2005
Supported numerous divisions within Comverse where final area of concentration was managing Americas region (North & South); $250 million in revenue
Oversaw day to day operations and guided finance teams responsible for managing their region
Provided financial / margin analysis, business models, drove cost controls, staffed regional offices, implemented processes and procedures to manage day to day operational activities
Achieved $7 million dollar cost savings by collaborating with other divisions for unused and available hardware ‚û¢ Supported regional subsidiaries and interfaced with local banks, customers, accounting firms, and legal counsel within Latin America. Implemented financial controls, negotiated with country distributors, and collaborated with country counsel on various labor tax issues
Collected $10M worth of outstanding accounts receivable in Latin America during a difficult economic time in the region
Selected to the 2001 ""Achiever's Club"", Comverse's highest level of recognition, and received Comverse Sales All Star Award 2002 - 2004
Education
MBA : Business Administration University of Massachusetts at Lowell -Manning School of Business , City , State , USA
Bachelor of Arts : Sociology University of Massachusetts at Lowell , City , State , USA
Skills
Salesforce.com, Oracle, Clarity PPM Tool, MicroSoft Office, various other systems
Strategic Management - Harvard Extension
",HEALTHCARE
31064969," DIVISION OPERATIONS & RISK OVERSIGHT MANAGER RISK MANGEMENT LEADER Visionary Operations Executive with solid experience managing all levels of multiple projects including budgeting and administration. Professional Experience Division Operations & Risk Oversight Manager 03/2014 － 04/2016 Company Name City , State Successfully planned and built a new business model for operations team; successfully streamlining internal processes and mitigating operational and financial risk Developed third party risk management oversight platform consisting of management, awareness and testing exercises Provided oversight of divisional monthly financial management requirements and oversight of budget administration (i.e. vendor accruals, invoice sampling, payment reconciliations, and purchase order fulfillment) Provided oversight & administration of divisional operational change management tool (PBF/ORR) Provided oversight of vendor SOW Harmonization (Operational Risk Prevention) Provided oversight and governance of divisional procedure documents Regularly provided operational and or strategic planning support to 5 Directors, COS, and VP. Operations & Risk Oversight Manager 05/2013 － 03/2014 Company Name City , State Planned and built a new business team for the division Provided oversight of Foreclosure Prevention & Outreach (FP&O) Post-Mod Counseling monthly financial management (i.e. vendor accruals, invoice sampling, payment reconciliations, and purchase order fulfillment) requirements and quality assurance responsibilities Departmental SPOC for risk oversight/awareness and remediation Developed divisional change management tool (PBF/ORR) Developed vendor SOW Harmonization platform Provided oversight and governance of divisional procedure documents Regularly provided strategic planning and operational insight/support to 2 Directors and VP. Vendor & Compliance Manager 09/2011 － 05/2013 Company Name City , State Regularly reported to departmental Director & partnered with key internal stakeholders Developed FPO's Post Modification Counseling vendor quality assurance program Developed and managed FPO's Post Modification Counseling vendor invoicing platform Managed/completed Foreclosure Prevention & Outreach (FP&O) Post-Mod Counseling monthly financial management requirements (i.e. vendor accruals, invoice sampling, payment reconciliations, and purchase order fulfillment) Conducted onsite FPO's Post Modification Counseling non-profit/for profit vendor compliance/QA audits Regularly provided strategic planning and operational insight/support to 2 Directors. BPO Vendor Manager 12/2008 － 09/2011 Company Name City , State Regularly reported to departmental Director, Executive Director & partnered with key internal/external stakeholders Performed Vendor onsite audits (QA/HR/Ops Risk); including domestic and international Managed Vendor performance to SLAs / KPIs, including forecasting to actuals Communicated existing and emerging operational risks to senior leadership and procurement; project managed remediation efforts Provided operational insight in the development/extension of Vendor SOW's Managed operational and executive vendor relations Acted as the first line of defense in vendor incident management Managed direct reporting management level analysts and 4 BPO Vendor Relationships. Network Operations Manager 04/2008 － 12/2008 Company Name City , State Regularly reported to departmental Director Met/Exceeded KPIs and SLAs Provided oversight of FiOS network provisioning and order fulfillment Provided oversight of network outage management including stakeholder communications Managed first and second step labor union grievance hearings Managed internal/external inbound network support call center (200+Hourly/Union workforce and management level direct reports). Network Operations Supervisor 03/2006 － 04/2008 Company Name City , State Met/Exceeded national network provisioning and order fulfillment performance metrics Supported FiOS sales channels and regional operations (provisioning fallout and facilities assignment) Participated in FiOS cross-functional teams on network and provisioning system enhancements Managed planned and unplanned network outages Effectively managed labor union relationships Regularly reported to team Manager and department Director. Network Operations Specialist 09/2005 － 03/2006 Company Name City , State Performed root cause analyses and monitored completion of remediation plans by business owners Provided FiOS quality assurance data and call calibrations for Managers and Directors Performed associate level ticket audits and quality observations for FiOS provisioning and repair/maintenance Collaborated with national/regional operations teams in the development of FiOS provisioning processes and procedures Facilitated associate level FiOS provisioning training Regularly reported to team Manager and department Director. Education 2011 Villanova University Certificate 2004 Bachelors of Arts and Applied Science (BAAS) : University of North Texas - Applied Technology and Performance Improvement City , State GPA: Cum Laude Cum Laude Applied Technology and Performance Improvement 2002 Certificate in Computer Network Technology Associate (CNTA) : Southern University City , State 2001 Associate of Science : Southern University - Computer Science City , State Computer Science Associate of General Studies : Mathematics Mathematics Skills accruals, budget, call center, change management, Counseling, financial, financial management, forecasting, functional, HR, invoicing, leadership, Director, Mod, network support, Network, processes, procurement, profit, Project Management, quality, quality assurance, QA, reporting, risk management, sales, strategic planning, vendor relations ","
DIVISION OPERATIONS & RISK OVERSIGHT MANAGER
RISK MANGEMENT LEADER
Visionary Operations Executive with solid experience managing all levels of multiple projects including budgeting and administration.
Professional Experience
Division Operations & Risk Oversight Manager 03/2014 － 04/2016 Company Name City , State
Successfully planned and built a new business model for operations team; successfully streamlining internal processes and mitigating operational and financial risk Developed third party risk management oversight platform consisting of management, awareness and testing exercises Provided oversight of divisional monthly financial management requirements and oversight of budget administration (i.e.
vendor accruals, invoice sampling, payment reconciliations, and purchase order fulfillment) Provided oversight & administration of divisional operational change management tool (PBF/ORR) Provided oversight of vendor SOW Harmonization (Operational Risk Prevention) Provided oversight and governance of divisional procedure documents Regularly provided operational and or strategic planning support to 5 Directors, COS, and VP.
Operations & Risk Oversight Manager 05/2013 － 03/2014 Company Name City , State
Planned and built a new business team for the division Provided oversight of Foreclosure Prevention & Outreach (FP&O) Post-Mod Counseling monthly financial management (i.e.
vendor accruals, invoice sampling, payment reconciliations, and purchase order fulfillment) requirements and quality assurance responsibilities Departmental SPOC for risk oversight/awareness and remediation Developed divisional change management tool (PBF/ORR) Developed vendor SOW Harmonization platform Provided oversight and governance of divisional procedure documents Regularly provided strategic planning and operational insight/support to 2 Directors and VP.
Vendor & Compliance Manager 09/2011 － 05/2013 Company Name City , State
Regularly reported to departmental Director & partnered with key internal stakeholders Developed FPO's Post Modification Counseling vendor quality assurance program Developed and managed FPO's Post Modification Counseling vendor invoicing platform Managed/completed Foreclosure Prevention & Outreach (FP&O) Post-Mod Counseling monthly financial management requirements (i.e.
vendor accruals, invoice sampling, payment reconciliations, and purchase order fulfillment) Conducted onsite FPO's Post Modification Counseling non-profit/for profit vendor compliance/QA audits Regularly provided strategic planning and operational insight/support to 2 Directors.
BPO Vendor Manager 12/2008 － 09/2011 Company Name City , State
Regularly reported to departmental Director, Executive Director & partnered with key internal/external stakeholders Performed Vendor onsite audits (QA/HR/Ops Risk); including domestic and international Managed Vendor performance to SLAs / KPIs, including forecasting to actuals Communicated existing and emerging operational risks to senior leadership and procurement; project managed remediation efforts Provided operational insight in the development/extension of Vendor SOW's Managed operational and executive vendor relations Acted as the first line of defense in vendor incident management Managed direct reporting management level analysts and 4 BPO Vendor Relationships.
Network Operations Manager 04/2008 － 12/2008 Company Name City , State
Regularly reported to departmental Director Met/Exceeded KPIs and SLAs Provided oversight of FiOS network provisioning and order fulfillment Provided oversight of network outage management including stakeholder communications Managed first and second step labor union grievance hearings Managed internal/external inbound network support call center (200+Hourly/Union workforce and management level direct reports).
Network Operations Supervisor 03/2006 － 04/2008 Company Name City , State
Met/Exceeded national network provisioning and order fulfillment performance metrics Supported FiOS sales channels and regional operations (provisioning fallout and facilities assignment) Participated in FiOS cross-functional teams on network and provisioning system enhancements Managed planned and unplanned network outages Effectively managed labor union relationships Regularly reported to team Manager and department Director.
Network Operations Specialist 09/2005 － 03/2006 Company Name City , State
Performed root cause analyses and monitored completion of remediation plans by business owners Provided FiOS quality assurance data and call calibrations for Managers and Directors Performed associate level ticket audits and quality observations for FiOS provisioning and repair/maintenance Collaborated with national/regional operations teams in the development of FiOS provisioning processes and procedures Facilitated associate level FiOS provisioning training Regularly reported to team Manager and department Director.
Education
2011 Villanova University Certificate
2004 Bachelors of Arts and Applied Science (BAAS) : University of North Texas - Applied Technology and Performance Improvement City , State GPA: Cum Laude Cum Laude Applied Technology and Performance Improvement
2002 Certificate in Computer Network Technology Associate (CNTA) : Southern University City , State
2001 Associate of Science : Southern University - Computer Science City , State Computer Science
Associate of General Studies : Mathematics Mathematics
",BPO
16509761," DIGITAL MEDIA INTERN Summary Competent and reliable professional seeking an internship or co-op position that will allow me to apply my education
and enthusiasm in a professional, mutually beneficial, growth-oriented business environment. Experience 01/2017 to Current Digital Media Intern Company Name － City , State Researched and implemented the use of immersive technology like Oculus Rift, HTC Vive and Samsumg VR in Florida International University's Virtual Reality Lab Collaborated in the production and post-production of 360 video content Published an article on an inter-displinary play focused on Sea Level Rise for FIU's Inspicio Magazine 09/2015 to 06/2016 Marketing assistant Company Name － City , State Assisted Product Managers with the launch of new products
Participated in weekly customer briefings and team meetings  Supported the marketing team in advertising new products through Social Media
Gained useful knowledge on financial statements and how they are leveraged by the finance team to enhance
daily business operations. 08/2014 to 12/2014 Project Engineer Assistant Company Name － City , State Assisted project engineer, accounting, and superintending staff with daily duties
Collaborated with construction observation, staking, and administration duties 12/2013 to 06/2015 Sales Associate Company Name － City , State Ensure high levels of customer satisfaction while maintaining excellent sales service
Assess customers' needs and provide assistance and information on product features Education and Training Spring: 2018 Bachelor of Science : Digital Media Communications Florida International University － City , State GPA: 3.2 Languages Fluent in English and Spanish (writing and speaking) Skills Proficient in Adobe Photoshop and Adobe Premiere ","
DIGITAL MEDIA INTERN
Summary
Competent and reliable professional seeking an internship or co-op position that will allow me to apply my education
and enthusiasm in a professional, mutually beneficial, growth-oriented business environment.
Experience
01/2017 to Current
Digital Media Intern Company Name － City , State
Researched and implemented the use of immersive technology like Oculus Rift, HTC Vive and Samsumg VR in Florida International University's Virtual Reality Lab
Collaborated in the production and post-production of 360 video content
Published an article on an inter-displinary play focused on Sea Level Rise for FIU's Inspicio Magazine
09/2015 to 06/2016
Marketing assistant Company Name － City , State
Assisted Product Managers with the launch of new products
Participated in weekly customer briefings and team meetings 
Supported the marketing team in advertising new products through Social Media
Gained useful knowledge on financial statements and how they are leveraged by the finance team to enhance
daily business operations.
08/2014 to 12/2014
Project Engineer Assistant Company Name － City , State
Assisted project engineer, accounting, and superintending staff with daily duties
Collaborated with construction observation, staking, and administration duties
12/2013 to 06/2015
Sales Associate Company Name － City , State
Ensure high levels of customer satisfaction while maintaining excellent sales service
Assess customers' needs and provide assistance and information on product features
Education and Training
Spring: 2018
Bachelor of Science : Digital Media Communications Florida International University － City , State GPA: 3.2
Languages
Fluent in English and Spanish (writing and speaking)
Skills
Proficient in Adobe Photoshop and Adobe Premiere
",DIGITAL-MEDIA
24038620," INFORMATION TECHNOLOGY DIRECTOR Experience Information Technology Director April 1999 to January 2015 Company Name － City , State For the past sixteen years I was a leader of change for the largest law firm in the Central Pennsylvania area with over 275 in office users at 6 locations and over 200 work from home users. I was a visionary in regards to technical business operations, responsible for providing professional staff at various locations with efficient, up-to-date, secure and stable voice and data communications on a daily basis within budget. The ability to use good judgment, proven technologies and industry standards to balance ease of use with security. I am a fast paced leader with the patience to oversee the maintenance of existing systems while at the same time plan the implementation of new technologies in a cost efficient and timely manner. I am both a professional team leader and player that has directly managed a staff of seven information technical professionals as well as participating in many project implementation teams and initiatives. I am experienced in many of the technical methods, tools and applications used in business operations with the ability to connect multiple offices with highly secure and redundant Internet connections. While at the firm I was able to receive better than competitive pricing for the circuits due to the quantity of services required as well as my vendor negotiation skills. I have the technical knowledge and experience required for the strategic planning and funding of annual and multi-year business operations. My efforts have resulted in a direct costs savings in business operations. Most recently, we implemented user provided smart phones and free apps to provide efficient digital dictation and provided mobile capability to access our document management system. I have a dedicated work ethic that is required to oversee day-to-day technical business operations updating and upgrading systems in use while at the same time implementing new systems: Upgraded the firms bread-n-butter time and billing financial system several times. Upgraded the Word Perfect Application Suite to the Microsoft Office 2000 Suite. Upgraded Microsoft Office 2000 Suite to the Microsoft Office 2007 Suite. Upgraded the GroupWise Messaging to Outlook Messaging. Upgraded the Worldox document management system to Worldox GX3. Upgraded the Audix voice messaging to Mutare voice messaging. Assisted the Marketing department to implement a firm wide Client Relationship Management (CRM) system. Setup up Voice Over Internet Protocols (VOIP) systems at two regional offices. Implemented and upgraded many of100 technical applications and systems used at the firm on an as needed basis to improve efficiency. Implemented several mobile applications on attorney personal devices to improve efficiency (VPN connectivity, RDP clients, Dictate digital dictation, Dropbox, Microsoft Office Mobile Suite of applications, Linkedin, Business Card Scanner, Twitter, etc.) The firm experienced minimum unplanned system downtime under my watch and my team and I oversaw and provided training on the many various applications, processes and procedures used in business operations. I am an experienced data security officer with the skills and knowledge to ensure data is adequately protected. I was the firm's Security Officer and developed the technical security systems and procedures used in business operations. It was an interesting responsibility due to the challenges with balancing ""ease of use"" while ensuring system and data ""security."" Every year my team and I would oversee a mandatory HIPPA (Health Insurance Portability and Accountability Act) Program Review. Every other year my team and I would facilitate a system wide vulnerability audit that included social engineering and vulnerability testing techniques. I am an experienced project manager with the skill set, knowledge and interpersonal tools required to ensure the timely and efficient implementation of systems and applications. I enjoy the aspects of project management as it involves ""cradle to grave"" involvement. Interacting with the users to determine their technical and budget needs, interacting with vendors, communicating with my peers and self-study to find the right technology to meet the need, testing the application and processes or feasibility and efficiency, documenting the processes and procures involved, preparing user instructions and finally implementing and training users on the new system. I appreciate the resources, processes and procedures required to ensure system efficiency and readiness. At the firm most applications are hosted at the central office with the regional offices connecting with redundant Ethernet connections, this saves on the cost of having data centers and support staff at each firm location. My team and I have also authored the firm's business/continuity/disaster recovery plan for IT applications and systems. The firm decided the priority and timeliness of systems and applications to recover. I and my team have configured many IT systems to fail over to the backup systems automatically which is barely noticeable to users. I served as either the project manager or as a team member in all of the examples expressed in my resume. Education Associate's Degree : Computer Information Systems HARRISBURG AREA COMMUNITY COLLEGE Computer Information Systems Associate's Degree : Business Administration Business Administration MBA : Leadership Program ELIZABETHTOWN COLLEGE Leadership Program Various Technical Training Certification Courses and an honorably discharged Air Force Veteran. Skills Air Force, attorney, backup, balance, billing, budget, business operations, interpersonal, competitive, CRM, Client, clients, dictation, disaster recovery, document management, Ethernet, fast, financial, GroupWise, Insurance, Internet Protocols, team leader, law, Marketing, Messaging, access, Microsoft Office, office, Microsoft Office 2000, Outlook, negotiation, pricing, processes, project management, Relationship Management, Scanner, strategic planning, Technical Training, phones, upgrading, VPN, voice and data, VOIP, Word Perfect ","
INFORMATION TECHNOLOGY DIRECTOR
Experience
Information Technology Director April 1999 to January 2015 Company Name － City , State
For the past sixteen years I was a leader of change for the largest law firm in the Central Pennsylvania area with over 275 in office users at 6 locations and over 200 work from home users.
I was a visionary in regards to technical business operations, responsible for providing professional staff at various locations with efficient, up-to-date, secure and stable voice and data communications on a daily basis within budget.
The ability to use good judgment, proven technologies and industry standards to balance ease of use with security.
I am a fast paced leader with the patience to oversee the maintenance of existing systems while at the same time plan the implementation of new technologies in a cost efficient and timely manner.
I am both a professional team leader and player that has directly managed a staff of seven information technical professionals as well as participating in many project implementation teams and initiatives.
I am experienced in many of the technical methods, tools and applications used in business operations with the ability to connect multiple offices with highly secure and redundant Internet connections.
While at the firm I was able to receive better than competitive pricing for the circuits due to the quantity of services required as well as my vendor negotiation skills.
I have the technical knowledge and experience required for the strategic planning and funding of annual and multi-year business operations.
My efforts have resulted in a direct costs savings in business operations.
Most recently, we implemented user provided smart phones and free apps to provide efficient digital dictation and provided mobile capability to access our document management system.
I have a dedicated work ethic that is required to oversee day-to-day technical business operations updating and upgrading systems in use while at the same time implementing new systems: Upgraded the firms bread-n-butter time and billing financial system several times.
Upgraded the Word Perfect Application Suite to the Microsoft Office 2000 Suite.
Upgraded Microsoft Office 2000 Suite to the Microsoft Office 2007 Suite.
Upgraded the GroupWise Messaging to Outlook Messaging.
Upgraded the Worldox document management system to Worldox GX3.
Upgraded the Audix voice messaging to Mutare voice messaging.
Assisted the Marketing department to implement a firm wide Client Relationship Management (CRM) system.
Setup up Voice Over Internet Protocols (VOIP) systems at two regional offices.
Implemented and upgraded many of100 technical applications and systems used at the firm on an as needed basis to improve efficiency.
Implemented several mobile applications on attorney personal devices to improve efficiency (VPN connectivity, RDP clients, Dictate digital dictation, Dropbox, Microsoft Office Mobile Suite of applications, Linkedin, Business Card Scanner, Twitter, etc.) The firm experienced minimum unplanned system downtime under my watch and my team and I oversaw and provided training on the many various applications, processes and procedures used in business operations.
I am an experienced data security officer with the skills and knowledge to ensure data is adequately protected.
I was the firm's Security Officer and developed the technical security systems and procedures used in business operations.
It was an interesting responsibility due to the challenges with balancing ""ease of use"" while ensuring system and data ""security."" Every year my team and I would oversee a mandatory HIPPA (Health Insurance Portability and Accountability Act) Program Review.
Every other year my team and I would facilitate a system wide vulnerability audit that included social engineering and vulnerability testing techniques.
I am an experienced project manager with the skill set, knowledge and interpersonal tools required to ensure the timely and efficient implementation of systems and applications.
I enjoy the aspects of project management as it involves ""cradle to grave"" involvement.
Interacting with the users to determine their technical and budget needs, interacting with vendors, communicating with my peers and self-study to find the right technology to meet the need, testing the application and processes or feasibility and efficiency, documenting the processes and procures involved, preparing user instructions and finally implementing and training users on the new system.
I appreciate the resources, processes and procedures required to ensure system efficiency and readiness.
At the firm most applications are hosted at the central office with the regional offices connecting with redundant Ethernet connections, this saves on the cost of having data centers and support staff at each firm location.
My team and I have also authored the firm's business/continuity/disaster recovery plan for IT applications and systems.
The firm decided the priority and timeliness of systems and applications to recover.
I and my team have configured many IT systems to fail over to the backup systems automatically which is barely noticeable to users.
I served as either the project manager or as a team member in all of the examples expressed in my resume.
Education
Associate's Degree : Computer Information Systems HARRISBURG AREA COMMUNITY COLLEGE Computer Information Systems
Associate's Degree : Business Administration Business Administration
MBA : Leadership Program ELIZABETHTOWN COLLEGE Leadership Program
Various Technical Training Certification Courses and an honorably discharged Air Force Veteran.
Skills
Air Force, attorney, backup, balance, billing, budget, business operations, interpersonal, competitive, CRM, Client, clients, dictation, disaster recovery, document management, Ethernet, fast, financial, GroupWise, Insurance, Internet Protocols, team leader, law, Marketing, Messaging, access, Microsoft Office, office, Microsoft Office 2000, Outlook, negotiation, pricing, processes, project management, Relationship Management, Scanner, strategic planning, Technical Training, phones, upgrading, VPN, voice and data, VOIP, Word Perfect
",INFORMATION-TECHNOLOGY
11704150," AIRCRAFT HYDRAULICS JOURNYMAN Summary Seeking a position as a Stocker/Receiver for Paris Walmart Super Center.
Adaptive team player with the ability to take and follow orders as well as take on other responsibilities as needed. Strongly committed to enhancing customer experience and boosting company success. Highlights Friendly professional demeanor Safety awareness Well-organized Detail oriented Adaptive hands-on learner JLG manlift operations Hands-on experience with CAM software Interpersonal, written, and verbal communication Works well independently or with team Company confidentiality Capable of heavy lifting Experience Home Health Care Provider , 07/2019 to 02/2020 Company Name - City , State Worked to improve and enhance client lives through effective and compassionate care Assisted residents with bathing, dressing, grooming, feeding, lifting and transferring Provided clients with assistance in completing such tasks as purchasing supplies, paying bills and bookkeeping, effectively reducing daily burden on family members Completed health management tasks by setting and transporting clients to appointments Monitored progress and documented any client health status changes, keeping healthcare team updated to resolve issues and address concerns Interacted kindly with clients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships Aircraft Hydraulics Systems Journeyman , 04/2016 to 05/2019 Company Name - City , State Performed inspections, serviced systems, removed, repaired, and installed components Performed basic machine set up and operation Requisitioned new supplies and equipment Accurately completed service reports and forms Complied with work site safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations Collaborated with flight crews and other maintenance departments to ensure smooth work flow and efficient organization operations Consistently assumed additional responsibilities Home Health Care Provider , 02/2014 to 03/2016 Company Name - City , State Worked to improve and enhance client lives through effective and compassionate care Assisted residents with bathing, dressing, grooming, feeding, lifting and transferring Provided clients with assistance in completing such tasks as purchasing supplies, paying bills and bookkeeping, effectively reducing daily burden on family members Completed health management tasks by setting and transporting clients to appointments Monitored progress and documented any client health status changes, keeping healthcare team updated to resolve issues and address concerns Interacted kindly with clients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships Radiology Support Associate , 02/2009 to 02/2011 Company Name - City , State Promptly answered multi-line phone system and greeted callers enthusiastically. Carefully relayed phone calls and messages to appropriate personnel. Kept waiting room neat and organized at all times by stacking magazines and removing trash. Retrieved and distributed medical records to patients and physicians upon request. Frequently assisted with patient transfer between departments. Adhered to strict HIPAA guidelines at all times to protect patient privacy. Environmental Services Associate , 02/2008 to 02/2009 Company Name - City , State Established and maintained clean and comfortable environments in hospital and administration buildings by vacuuming and mopping, cleaning surfaces and windows and dusting. Cleaned and prepared rooms between patients to prevent infections and cross-contamination. Removed waste and hazardous materials from premises to designated area. Used approved cleaning products on various surfaces to reduce bacterial growth and prevent spread of viruses. Kept facilities well-stocked and properly maintained for staff and guests. Examined patient rooms, staff offices, halls and lobbies to determine need for repairs and replacement of furniture or equipment. Education High School Diploma : High School General Education , 06/2006 Grant Union High School - City , State Associate of Science : Kinesiology , 05/2013 Paris Junior College - City Graduation of Aircraft Hydraulics Systems : Aircraft Hydraulics Systems 2A635 , 12/2016 Sheppard Air Force Base - City Associate of Applied Science : Mechatronics , Expected in 01/2022 Paris Junior College - City , State ","
AIRCRAFT HYDRAULICS JOURNYMAN
Summary
Seeking a position as a Stocker/Receiver for Paris Walmart Super Center.
Adaptive team player with the ability to take and follow orders as well as take on other responsibilities as needed.
Strongly committed to enhancing customer experience and boosting company success.
Highlights
Friendly professional demeanor
Safety awareness
Well-organized
Detail oriented
Adaptive hands-on learner
JLG manlift operations
Hands-on experience with CAM software
Interpersonal, written, and verbal communication
Works well independently or with team
Company confidentiality
Capable of heavy lifting
Experience
Home Health Care Provider , 07/2019 to 02/2020 Company Name - City , State
Worked to improve and enhance client lives through effective and compassionate care
Assisted residents with bathing, dressing, grooming, feeding, lifting and transferring
Provided clients with assistance in completing such tasks as purchasing supplies, paying bills and bookkeeping, effectively reducing daily burden on family members
Completed health management tasks by setting and transporting clients to appointments
Monitored progress and documented any client health status changes, keeping healthcare team updated to resolve issues and address concerns
Interacted kindly with clients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships
Aircraft Hydraulics Systems Journeyman , 04/2016 to 05/2019 Company Name - City , State
Performed inspections, serviced systems, removed, repaired, and installed components
Performed basic machine set up and operation
Requisitioned new supplies and equipment
Accurately completed service reports and forms
Complied with work site safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations
Collaborated with flight crews and other maintenance departments to ensure smooth work flow and efficient organization operations
Consistently assumed additional responsibilities
Home Health Care Provider , 02/2014 to 03/2016 Company Name - City , State
Worked to improve and enhance client lives through effective and compassionate care
Assisted residents with bathing, dressing, grooming, feeding, lifting and transferring
Provided clients with assistance in completing such tasks as purchasing supplies, paying bills and bookkeeping, effectively reducing daily burden on family members
Completed health management tasks by setting and transporting clients to appointments
Monitored progress and documented any client health status changes, keeping healthcare team updated to resolve issues and address concerns
Interacted kindly with clients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships
Radiology Support Associate , 02/2009 to 02/2011 Company Name - City , State
Promptly answered multi-line phone system and greeted callers enthusiastically.
Carefully relayed phone calls and messages to appropriate personnel.
Kept waiting room neat and organized at all times by stacking magazines and removing trash.
Retrieved and distributed medical records to patients and physicians upon request.
Frequently assisted with patient transfer between departments.
Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Environmental Services Associate , 02/2008 to 02/2009 Company Name - City , State
Established and maintained clean and comfortable environments in hospital and administration buildings by vacuuming and mopping, cleaning surfaces and windows and dusting.
Cleaned and prepared rooms between patients to prevent infections and cross-contamination.
Removed waste and hazardous materials from premises to designated area.
Used approved cleaning products on various surfaces to reduce bacterial growth and prevent spread of viruses.
Kept facilities well-stocked and properly maintained for staff and guests.
Examined patient rooms, staff offices, halls and lobbies to determine need for repairs and replacement of furniture or equipment.
Education
High School Diploma : High School General Education , 06/2006 Grant Union High School - City , State
Associate of Science : Kinesiology , 05/2013 Paris Junior College - City
Graduation of Aircraft Hydraulics Systems : Aircraft Hydraulics Systems 2A635 , 12/2016 Sheppard Air Force Base - City
Associate of Applied Science : Mechatronics , Expected in 01/2022 Paris Junior College - City , State
",HEALTHCARE
10501991," BUSINESS DEVELOPMENT REPRESENTATIVE Accomplishments Achievement driven and results-oriented individual interested in working in Business Management or Sales. SUMMARY: Youthful yet very mature; willing to learn and grow; excited about finding a challenging position that gives me an opportunity to contribute. Quick learner with attention to detail. Excellent ability to think out of the box and solve problems. Superb leadership, intrapersonal, and people skills. Flexible and open to new challenges. Professional Summary Achievement driven and results-oriented individual interested in working in Business Management or Sales. Skills MS Office Suite SalesForce.com Pipedrive.com Birst/Intradiem Reports CPR Certification, 2012 MS Office Suite SalesForce.com Pipedrive.com Birst/Intradiem Reports CPR Certification, 2012 Self-motivated Dedicated team player Highly competitive Interpersonal skills SalesForce.com Pipedrive.com Birst/Intradiem Reports MS Office Suite Self-motivated Dedicated team player Highly competitive Interpersonal skills SalesForce.com Pipedrive.com Birst/Intradiem Reports MS Office Suite Mailchimp.com Self-motivated Dedicated team player Highly competitive Interpersonal skills Work History Business Development Representative 05/2017 to Current Company Name – City , State Increased gross revenue by 6% per month. Generate new business by adding new retailers and working with existing retailers to strengthen and grow the relationship. Develop relationships with retailers via outbound cold calls and email campaigns to decision makers. Follow 7 touches in 7 days plan for new prospects to set appointments. Strengthen existing accounts by growing product feed and improving pricing. Demonstrate solution and configure website integration. Sales Development Representative 09/2017 to Current Company Name – City , State Maintain positive energy on the sales floor. Achieved 160% of monthly quota and grew sales to $90K during Q1, earning title as top SDR globally in revenue and demos generated Q1 2018.  Completed 130+ daily cold calls, with an average of 2.5 hours talk time. Increased KPI's 2 fold month to month during first 90 days of employment. Participate in all training and continuing education opportunities offered by management. Senior Sales Producer 02/2015 to 05/2017 Company Name – City , State Consistently surpassed the agency standard of 20 policies per month. Establish a referral network based on loan originators, real estate agents, new/used car and motorsports salesmen and my own personal network. Developed marketing and partnership campaigns using a mix of targeted mailers, telemarketing and email drip campaigns. Followed typical sales procedures on both internet and inbound sales leads. Probed for life and financial service opportunities for all customers. Provided customers with the utmost understanding during a loss and stood as a liaison between the customer and the claims department. Completed all customer service requests in a timely manner. Solved underwriting obstacles for customers and new business. Business Development 03/2017 to 08/2017 Company Name – City , State Successfully implemented company wide business development process, which led to a 6% per month increase in gross revenue. (target set by CEO was 2.5%) Prospect for new retailers via outbound cold calls and email campaigns to decision makers. Met quota of on-boarding 2 new vendors per month. Strengthen existing accounts by proactively growing vendor product feed and improving pricing. Followed call and email cadence throughout the entire sales cycle.   Demonstrate solution and configure website integration. Senior Sales Producer 02/2015 to 03/2017 Company Name – City , State Consistently surpassed the agency standard of 20 policies per month. Establish a referral network based on loan originators, real estate agents, new/used car and motorsports salesmen and my own personal network. Developed marketing and partnership campaigns using a mix of targeted mailers, telemarketing and email drip campaigns. Followed typical sales procedures on both internet and inbound sales leads. Probed for life and financial service opportunities for all customers. Provided customers with the utmost understanding during a loss and stood as a liaison between the customer and the claims department. Completed all customer service requests in a timely manner. Solved underwriting obstacles for customers and new business. Success Management and Reporting Analyst 12/2012 to 02/2015 Company Name – City , State Documented new reports engine data dictionary and report content. Ran monthly and weekly adoption reports for upper management review. Ran reports and organized data into a presentable document for client meetings. Upload weekly reports to Salesforce.com for companywide viewing. Conducted classroom training on reporting system. Created web help videos. Sales and Operations Support. Worked with minimal supervision on a variety of assignments across several departments. Completed all assignments accurately and ahead of deadlines. Organized SalesForce.com accounts into correct business categories and updated contact information from marketing campaigns. Managed SalesForce.com console and manage outbound calls to business directors and executives. Conducted telephone surveys via outbound calls to customers and industry workers. Created and maintained data for sales demo environment. Managed and assigned training courses for new employees. Research customer data in new markets. Sales Development Representative 09/2017 to Current Company Name – City , State Maintain positive energy on the sales floor. Achieved 160% of monthly quota and grew sales to $90K during Q1, earning title as top SDR globally in revenue and demos generated Q1 2018.  Completed 130+ daily cold calls, with an average of 2.5 hours talk time. Increased KPI's 2 fold month to month during first 90 days of employment. Participate in all training and continuing education opportunities offered by management. Business Development & Success Management 11/2012 to 02/2015 Company Name – City , State Managed SalesForce.com console and prospected via outbound calls to business directors and executives.
• Conducted telephone surveys via outbound calls to customers and industry workers.
• Created and maintained data for sales demo environment.
• Managed and assigned training courses for new employees.
• Research customer data in new markets.
• Documented new reports engine data dictionary and report content.
• Ran monthly and weekly adoption reports for upper management review.
• Organized data from Birst reporting into a presentable document for client meetings.
• Upload weekly reports to Salesforce.com for companywide viewing.
• Conducted classroom training on reporting system.
• Created web help videos. Interests Assistant Coach, Cherokee Youth Lacrosse, 2013
Member, Sigma Alpha Epsilon Fraternity, 2009
Morehead State University, Football Team, 2008 Education Bachelors : December 2017 KENNESAW STATE UNIVERSITY, Coles College of Business -
City ,
State Ph.D. : Professional Sales 113 credit hours earned - Expected 2019 KENNESAW STATE UNIVERSITY, Coles College of Business -
City ,
State Skills agency, com, content, CPR, client, customer service, data dictionary, email, financial, marketing, meetings, MS Office Suite, network, policies, pricing, real estate, reporting, Research, Sales, supervision, surveys, telemarketing, telephone, underwriting, website Additional Information ACTIVITIES: Assistant Coach, Cherokee Youth Lacrosse, 2013
Member, Sigma Alpha Epsilon Fraternity, 2009
Morehead State University, Football Team, 2008 ","
BUSINESS DEVELOPMENT REPRESENTATIVE
Accomplishments
Achievement driven and results-oriented individual interested in working in Business Management or Sales.
SUMMARY: Youthful yet very mature; willing to learn and grow; excited about finding a challenging position that gives me an opportunity to contribute.
Quick learner with attention to detail.
Excellent ability to think out of the box and solve problems.
Superb leadership, intrapersonal, and people skills.
Flexible and open to new challenges.
Professional Summary
Achievement driven and results-oriented individual interested in working in Business Management or Sales.
Skills
MS Office Suite
SalesForce.com
Pipedrive.com
Birst/Intradiem Reports
CPR Certification, 2012
MS Office Suite
SalesForce.com
Pipedrive.com
Birst/Intradiem Reports
CPR Certification, 2012
Self-motivated
Dedicated team player
Highly competitive
Interpersonal skills
SalesForce.com
Pipedrive.com
Birst/Intradiem Reports
MS Office Suite
Self-motivated
Dedicated team player
Highly competitive
Interpersonal skills
SalesForce.com
Pipedrive.com
Birst/Intradiem Reports
MS Office Suite
Mailchimp.com
Self-motivated
Dedicated team player
Highly competitive
Interpersonal skills
Work History
Business Development Representative 05/2017 to Current Company Name – City , State
Increased gross revenue by 6% per month.
Generate new business by adding new retailers and working with existing retailers to strengthen and grow the relationship.
Develop relationships with retailers via outbound cold calls and email campaigns to decision makers.
Follow 7 touches in 7 days plan for new prospects to set appointments.
Strengthen existing accounts by growing product feed and improving pricing.
Demonstrate solution and configure website integration.
Sales Development Representative 09/2017 to Current Company Name – City , State
Maintain positive energy on the sales floor.
Achieved 160% of monthly quota and grew sales to $90K during Q1, earning title as top SDR globally in revenue and demos generated Q1 2018. 
Completed 130+ daily cold calls, with an average of 2.5 hours talk time.
Increased KPI's 2 fold month to month during first 90 days of employment.
Participate in all training and continuing education opportunities offered by management.
Senior Sales Producer 02/2015 to 05/2017 Company Name – City , State
Consistently surpassed the agency standard of 20 policies per month.
Establish a referral network based on loan originators, real estate agents, new/used car and motorsports salesmen and my own personal network.
Developed marketing and partnership campaigns using a mix of targeted mailers, telemarketing and email drip campaigns.
Followed typical sales procedures on both internet and inbound sales leads.
Probed for life and financial service opportunities for all customers.
Provided customers with the utmost understanding during a loss and stood as a liaison between the customer and the claims department.
Completed all customer service requests in a timely manner.
Solved underwriting obstacles for customers and new business.
Business Development 03/2017 to 08/2017 Company Name – City , State
Successfully implemented company wide business development process, which led to a 6% per month increase in gross revenue. (target set by CEO was 2.5%)
Prospect for new retailers via outbound cold calls and email campaigns to decision makers. Met quota of on-boarding 2 new vendors per month.
Strengthen existing accounts by proactively growing vendor product feed and improving pricing.
Followed call and email cadence throughout the entire sales cycle.  
Demonstrate solution and configure website integration.
Senior Sales Producer 02/2015 to 03/2017 Company Name – City , State
Consistently surpassed the agency standard of 20 policies per month.
Establish a referral network based on loan originators, real estate agents, new/used car and motorsports salesmen and my own personal network.
Developed marketing and partnership campaigns using a mix of targeted mailers, telemarketing and email drip campaigns.
Followed typical sales procedures on both internet and inbound sales leads.
Probed for life and financial service opportunities for all customers.
Provided customers with the utmost understanding during a loss and stood as a liaison between the customer and the claims department.
Completed all customer service requests in a timely manner.
Solved underwriting obstacles for customers and new business.
Success Management and Reporting Analyst 12/2012 to 02/2015 Company Name – City , State
Documented new reports engine data dictionary and report content.
Ran monthly and weekly adoption reports for upper management review.
Ran reports and organized data into a presentable document for client meetings.
Upload weekly reports to Salesforce.com for companywide viewing.
Conducted classroom training on reporting system.
Created web help videos.
Sales and Operations Support.
Worked with minimal supervision on a variety of assignments across several departments.
Completed all assignments accurately and ahead of deadlines.
Organized SalesForce.com accounts into correct business categories and updated contact information from marketing campaigns.
Managed SalesForce.com console and manage outbound calls to business directors and executives.
Conducted telephone surveys via outbound calls to customers and industry workers.
Created and maintained data for sales demo environment.
Managed and assigned training courses for new employees.
Research customer data in new markets.
Sales Development Representative 09/2017 to Current Company Name – City , State
Maintain positive energy on the sales floor.
Achieved 160% of monthly quota and grew sales to $90K during Q1, earning title as top SDR globally in revenue and demos generated Q1 2018. 
Completed 130+ daily cold calls, with an average of 2.5 hours talk time.
Increased KPI's 2 fold month to month during first 90 days of employment.
Participate in all training and continuing education opportunities offered by management.
Business Development & Success Management 11/2012 to 02/2015 Company Name – City , State
Managed SalesForce.com console and prospected via outbound calls to business directors and executives.
• Conducted telephone surveys via outbound calls to customers and industry workers.
• Created and maintained data for sales demo environment.
• Managed and assigned training courses for new employees.
• Research customer data in new markets.
• Documented new reports engine data dictionary and report content.
• Ran monthly and weekly adoption reports for upper management review.
• Organized data from Birst reporting into a presentable document for client meetings.
• Upload weekly reports to Salesforce.com for companywide viewing.
• Conducted classroom training on reporting system.
• Created web help videos.
Interests
Assistant Coach, Cherokee Youth Lacrosse, 2013
Member, Sigma Alpha Epsilon Fraternity, 2009
Morehead State University, Football Team, 2008
Education
Bachelors : December 2017 KENNESAW STATE UNIVERSITY, Coles College of Business -
City ,
State
Ph.D. : Professional Sales 113 credit hours earned - Expected 2019 KENNESAW STATE UNIVERSITY, Coles College of Business -
City ,
State
Skills
agency, com, content, CPR, client, customer service, data dictionary, email, financial, marketing, meetings, MS Office Suite, network, policies, pricing, real estate, reporting, Research, Sales, supervision, surveys, telemarketing, telephone, underwriting, website
Additional Information
ACTIVITIES: Assistant Coach, Cherokee Youth Lacrosse, 2013
Member, Sigma Alpha Epsilon Fraternity, 2009
Morehead State University, Football Team, 2008
",BUSINESS-DEVELOPMENT
11813872," VP, PRINCIPAL Summary I am highly skilled,growth mindset IT professional having more than 20 years experience mostly in financial industry related with providing advanced data solutions using innovative database technology. Very innovative,creative, great problem solver and have achieved the highest ratings consistently for more than 10 years. Continuously learning,adapting and evolving by overcoming challenges faced during professional career. I am fortunate to be a part of team who has delivered cutting edge products over the years to help our firm and clients. My career philosophy is 4LT(Listen,Learn,Love,Lead and earn Trust). Skills Deep expertise in designing,developing, implementing and running mission critical systems involving OLTP,OLAP and HTAP workloads Extensive experience in building and deploying large scale applications in cloud environment(AWS) Deep expertise in advanced data modeling, data management and data governance Passionate IT leader to build and lead a very strong team to build,deliver and support world-class product(IBOR) using innovative technology Hands-on development/business manager and principal solution architect Deep expertise in front office, middle office and back office related business workflows in the financial industry. Deep expertise in financial instruments modeling including complex derivative products Portfolio and investment management Deep expertise in Oracle Exadata, Amazon Redshift, SQL,Python,Java,Apache Ignite, AWS and related technologies. Basic Experience in Data Science related technologies e.g. Pandas, Matplotlib etc. Agile development methodologies e.g. JIRA Quick leaner and ability to solve complex business problems An active member in multiple working groups to establish data strategy, data governance, data quality and enterprise data architecture (e.g. Business Architecture ,Data Architecture, Data Quality working groups) Financial instruments valuation and exposure experience IT Thought leader and key note speaker at in-memory compute summit in 2017 and 2018 Experience 01/2003 to Current VP, Principal Company Name － City , State Architected and developed an innovative product called ""IBOR 1.0"" to provide real-time market values,exposures and related analytics using operational data store(ODS). This product has capability to show look-through exposure to complex instruments(e.g. pools,funds,ETF) and exotic derivative products(e.g. total return swap,index future). A game changing product being used very broadly at Wellington by our investors and clients since 2007. Designed and developed a data quality reconciliation process to detect,respond and prevent data quality issues in a production environment for a mission critical product. Delivered many quality products to production well in time and under budget with very limited number of resources and proactively took ownership to resolve complex problems faced by the team. As a result, I have achieved highest ratings ever possible by my manager for more than 10 years in a row. Built a very strong and resilient team(from 4 team members to over 50) to support huge demand for the products developed by my team. I was responsible to develop,deliver and support multiple mission critical applications in production and I positioned my team well to innovate new quality products as well as support existing products in production. Led a team to design and develop a product to provide investment performance returns across all financial instruments using innovative in-memory design. This product also provided a unique capability to provide look-through performance for the complex financial instruments at Wellington. The new product improved system performance by huge margin over legacy product and running successfully in production since 2013. Led a team to successfully build and deliver a transaction processing system(known as unified transaction system) to represent transactions in a unified format to provide rolled up positions,exposure and performance data to meet emerging business requirements. Due to continued success and huge demand of products built by my team, my team was asked to build a next generation IBOR platform. IBOR is a single source of truth for all investment holdings information, providing consistent, timely, and accurate position and exposure information that helps the front office make investment decisions. The IBOR provides both current and historical operational investment data and is used by many financial firms both in middle office and front office. IBOR is a perfect use case which combines both operational and analytical workloads (aka hybrid transaction/analytical processing (HTAP)). IBOR 2.0 is in production since Sep,2019 in AWS cloud environment using GridGain Ignite in-memory computing platform. My team is now working on to build IBOR+ using proprietary technology and database using HTAP architecture. As a principal architect on IBOR+, I designed data model, instrument and transaction meta-models and other key foundational components to build a highly available,reliable and optimized IBOR architecture. IBOR+ is a transaction based system to provide real-time positions,exposures and investment performance data using one unified platform. IBOR+ provides both current and historical(as-of,as-at) data in lighting speed due to very innovative and cutting edge technology. IBOR+ is a foundational data platform to enable tier1 applications to migrate from monolithic architecture to service based architecture. Designed,developed,implemented and supporting operational historical data store (ODS) application(>60TB) using Oracle Exadata. The ODS maintains historical positions,exposure and performance data. My team also migrated data and built a data pipeline from Oracle to Amazon Redshift to provide faster performance for OLAP and time series analysis. Designed, developed,implemented fixed income portfolio management tool(FIPMT 4.0) to enable investors to make best investment decisions to return positive alpha for our clients. As a lead database developer, I contributed to solve database slowness problems by tuning complex database queries and improve data modeling to improve overall system performance of the system. Designed and developed meta-data using yaml to represent complex business rules and application logic. Developed an automated process to update meta-data in yaml format using Python to improve efficiency and time to market. Integrate metadata with Collibra to show data lineage, data dependency and other related information across multiple applications 12/2001 to 01/2003 Senior Software Engineer Company Name － City , State As a senior developer, successfully developed and deployed a Commodity Trading System in production. Proactively took ownership and help team resolve a deadlock situation due to a very creative and innovative solution. My primary role was to develop a system using Oracle for the business team to process and manage commodity related orders and transactions. 03/2001 to 12/2001 Database Developer Company Name － City , State As a core developer, I contributed to successfully build and deploy a system to maintain various agriculture products using Oracle. 01/1998 to 03/2001 Oracle Developer Company Name － City , State As a junior developer, contributed significantly to develop many products at Fuji Foundation Islamabad, Pakistan. My primary role was to gather business requirements and then work with senior members in the development team to build products using Oracle. I actively contributed in successfully delivery of following products. Hospital Management System Shares Management System Asset Management System Payroll and Personnel Information System Accounting Management System Vehicle Management System Inventory Management System (IMS) Education and Training 09/1998 Master of Science : Computer Science And Programming QAU － City 01/2008 CFA Level 1 CFA Institute － City Some College (No Degree) : Python For Finance Udemy Courses Certifications Certified AWS Certified Cloud Practitioner - 2020 RLF(Leadership for Life) graduate, Babson College 2018 Oracle Certified Professional 2001 Additional Information I was a key note speaker at in-memory computing platform in 2017 and 2018 to share my experience about IBOR at Wellington. Slides and my talk is available at following links. Https://www.imcsummit.org/2018/us/session/optimized-memory-ibor-architecture-cloud-environment-using-apache-ignite Https://www.imcsummit.org/2017/us/sessions/implementation-investment-book-record-ibor-using-apache-ignitegridgain ","
VP, PRINCIPAL
Summary
I am highly skilled,growth mindset IT professional having more than 20 years experience mostly in financial industry related with providing advanced data solutions using innovative database technology. Very innovative,creative, great problem solver and have achieved the highest ratings consistently for more than 10 years. Continuously learning,adapting and evolving by overcoming challenges faced during professional career. I am fortunate to be a part of team who has delivered cutting edge products over the years to help our firm and clients. My career philosophy is 4LT(Listen,Learn,Love,Lead and earn Trust).
Skills
Deep expertise in designing,developing, implementing and running mission critical systems involving OLTP,OLAP and HTAP workloads
Extensive experience in building and deploying large scale applications in cloud environment(AWS)
Deep expertise in advanced data modeling, data management and data governance
Passionate IT leader to build and lead a very strong team to build,deliver and support world-class product(IBOR) using innovative technology
Hands-on development/business manager and principal solution architect
Deep expertise in front office, middle office and back office related business workflows in the financial industry.
Deep expertise in financial instruments modeling including complex derivative products
Portfolio and investment management
Deep expertise in Oracle Exadata, Amazon Redshift, SQL,Python,Java,Apache Ignite, AWS and related technologies.
Basic Experience in Data Science related technologies e.g. Pandas, Matplotlib etc.
Agile development methodologies e.g. JIRA
Quick leaner and ability to solve complex business problems
An active member in multiple working groups to establish data strategy, data governance, data quality and enterprise data architecture (e.g. Business Architecture ,Data Architecture, Data Quality working groups)
Financial instruments valuation and exposure experience
IT Thought leader and key note speaker at in-memory compute summit in 2017 and 2018
Experience
01/2003 to Current
VP, Principal Company Name － City , State
Architected and developed an innovative product called ""IBOR 1.0"" to provide real-time market values,exposures and related analytics using operational data store(ODS). This product has capability to show look-through exposure to complex instruments(e.g. pools,funds,ETF) and exotic derivative products(e.g. total return swap,index future). A game changing product being used very broadly at Wellington by our investors and clients since 2007.
Designed and developed a data quality reconciliation process to detect,respond and prevent data quality issues in a production environment for a mission critical product.
Delivered many quality products to production well in time and under budget with very limited number of resources and proactively took ownership to resolve complex problems faced by the team. As a result, I have achieved highest ratings ever possible by my manager for more than 10 years in a row.
Built a very strong and resilient team(from 4 team members to over 50) to support huge demand for the products developed by my team. I was responsible to develop,deliver and support multiple mission critical applications in production and I positioned my team well to innovate new quality products as well as support existing products in production.
Led a team to design and develop a product to provide investment performance returns across all financial instruments using innovative in-memory design. This product also provided a unique capability to provide look-through performance for the complex financial instruments at Wellington. The new product improved system performance by huge margin over legacy product and running successfully in production since 2013.
Led a team to successfully build and deliver a transaction processing system(known as unified transaction system) to represent transactions in a unified format to provide rolled up positions,exposure and performance data to meet emerging business requirements.
Due to continued success and huge demand of products built by my team, my team was asked to build a next generation IBOR platform. IBOR is a single source of truth for all investment holdings information, providing consistent, timely, and accurate position and exposure information that helps the front office make investment decisions. The IBOR provides both current and historical operational investment data and is used by many financial firms both in middle office and front office. IBOR is a perfect use case which combines both operational and analytical workloads (aka hybrid transaction/analytical processing (HTAP)). IBOR 2.0 is in production since Sep,2019 in AWS cloud environment using GridGain Ignite in-memory computing platform.
My team is now working on to build IBOR+ using proprietary technology and database using HTAP architecture. As a principal architect on IBOR+, I designed data model, instrument and transaction meta-models and other key foundational components to build a highly available,reliable and optimized IBOR architecture. IBOR+ is a transaction based system to provide real-time positions,exposures and investment performance data using one unified platform. IBOR+ provides both current and historical(as-of,as-at) data in lighting speed due to very innovative and cutting edge technology. IBOR+ is a foundational data platform to enable tier1 applications to migrate from monolithic architecture to service based architecture.
Designed,developed,implemented and supporting operational historical data store (ODS) application(>60TB) using Oracle Exadata. The ODS maintains historical positions,exposure and performance data. My team also migrated data and built a data pipeline from Oracle to Amazon Redshift to provide faster performance for OLAP and time series analysis.
Designed, developed,implemented fixed income portfolio management tool(FIPMT 4.0) to enable investors to make best investment decisions to return positive alpha for our clients. As a lead database developer, I contributed to solve database slowness problems by tuning complex database queries and improve data modeling to improve overall system performance of the system.
Designed and developed meta-data using yaml to represent complex business rules and application logic. Developed an automated process to update meta-data in yaml format using Python to improve efficiency and time to market. Integrate metadata with Collibra to show data lineage, data dependency and other related information across multiple applications
12/2001 to 01/2003
Senior Software Engineer Company Name － City , State
As a senior developer, successfully developed and deployed a Commodity Trading System in production. Proactively took ownership and help team resolve a deadlock situation due to a very creative and innovative solution. My primary role was to develop a system using Oracle for the business team to process and manage commodity related orders and transactions.
03/2001 to 12/2001
Database Developer Company Name － City , State
As a core developer, I contributed to successfully build and deploy a system to maintain various agriculture products using Oracle.
01/1998 to 03/2001
Oracle Developer Company Name － City , State
As a junior developer, contributed significantly to develop many products at Fuji Foundation Islamabad, Pakistan. My primary role was to gather business requirements and then work with senior members in the development team to build products using Oracle. I actively contributed in successfully delivery of following products.
Hospital Management System
Shares Management System
Asset Management System
Payroll and Personnel Information System
Accounting Management System
Vehicle Management System
Inventory Management System (IMS)
Education and Training
09/1998
Master of Science : Computer Science And Programming QAU － City
01/2008
CFA Level 1 CFA Institute － City
Some College (No Degree) : Python For Finance Udemy Courses
Certifications
Certified AWS Certified Cloud Practitioner - 2020
RLF(Leadership for Life) graduate, Babson College 2018
Oracle Certified Professional 2001
Additional Information
I was a key note speaker at in-memory computing platform in 2017 and 2018 to share my experience about IBOR at Wellington. Slides and my talk is available at following links.
",AGRICULTURE
15233524," DIRECTOR OF BUSINESS DEVELOPMENT Highlights Microsoft Word, Excel, Power Point and Access. Solid skills on the internet and retrieving information and research. Experience Director of Business Development Jan 2009 to Current Company Name － City , State Establish sales, marketing and outreach within the workers' compensation, law, health care and vocational rehabilitation industries. Created entire business-to-business sales strategy and marketing function for the business. Interact with providers, third party administrators, insurance companies, attorneys and other referral sources. Make personal on-site visits and educate and train clients on all services. Promote the business throughout the Central Pennsylvania and Philadelphia region. Develop and maintain business relationships with current and prospective clients. Create presentations, e-mail and online marketing campaigns, web site development and print marketing materials. Director Jan 1997 to Jan 2008 Company Name － City , State Business Retention and Expansion Program Directed the Business Retention and Expansion Program in this newly created position. Visited senior management of 175 businesses each year to market the EDC and assess business needs in the local economy and the workforce. Visited businesses including health care, manufacturing, insurance and real estate. Provided and presented analysis of key information and resources. Key responsibilities included representing the EDC in the regional community through education and training sessions, marketing the program, developing prospect lists, securing visits, and managing and analyzing and interpreting the data. Assisted in fundraising and growing the membership of EDC. Coordinated volunteers and researched leading companies in Lancaster County to target for membership, assisted in making visits and calling on prospective member businesses and securing support. Established key contacts and teams in all areas of the business community. Owner Jan 1995 to Jan 1998 Company Name － City , State Established a gift basket business specializing in corporate design. Responsible for marketing, selling, and creating customized gift baskets. Member of networking group that met monthly to generate sales leads. Vice President Jan 1993 to Jan 1997 Company Name － City , State Managed the government affairs activities of a 3000+ volunteer membership organization. Fast paced and highly visible position accountable to the President. Supervised 4 employees and three main areas of the Chamber in addition to Government Affairs. Member of Senior management team and responsible for staffing and personnel issues. Researched and analyzed the impact of legislation and regulations on the business community. Major issues worked on included health care, product liability, workers' compensation law, unemployment compensation, safety and transportation issues. Organized over 120 volunteers throughout the business, education and workforce community. Coordinated volunteer committee initiatives and provided guidance to the membership on key business issues. Created special programs, activities, and educational seminars for the membership of the Chamber. Responsible for representing the organization in Harrisburg, monitoring federal, state and local legislative activity, initiating a political grassroots program and effectively communicating the Chamber's position on issues to the general membership. Manager Jan 1992 to Jan 1993 Company Name － City , State Directed all aspects of government relations including organizing volunteers and maintaining an active presence in Harrisburg. Lobbied the Pennsylvania General Assembly on key legislative and regulatory issues, such as workers' compensation, healthcare, tort reform, unemployment compensation and human resource and workforce issues. Managed Executive Roundtable Meetings for member company volunteers. Responsible for organizing and coordinating volunteers, guest speakers, luncheons, sales and marketing of all meetings. Over 75 meetings held per year with over 200 professionals attending. Director Jan 1989 to Jan 1992 Company Name － City , State Established the entire research function for the PBA in this newly created position. Developed in-depth analysis on major issues impacting the banking industry on the state and federal level. Organized and taught educational outreach seminars to banking volunteers across the state. Lobbied and assisted in directing the PBA's Political Action Committee. Directed a statewide economic development initiative in collaboration with Penn State Harrisburg. Education MBA Lebanon Valley College B.A , International Studies Central Atlantic Intermediate School of Banking
Dickinson College
Indiana University of Pennsylvania International Studies Skills Assembly, banking, clients, database management, directing, e-mail, Senior management, Fast, fundraising, Government, human resource, insurance, law, managing, marketing, market, marketing materials, Meetings, Access, Excel, Power Point, Microsoft Word, networking, online marketing, organizing, personnel, presentations, real estate, research, safety, selling, sales, seminars, staffing, strategy, transportation, web site development Professional Affiliations Member, Professional Women's Forum Committee, Lancaster Chamber of Commerce and Industry
Member, Fundraising Committee, Kids' Chance of Pennsylvania
Member, Leadership Team of Central PA MS Society
Executive Committee Member, Sweat-A-Fit Leadership Team ","
DIRECTOR OF BUSINESS DEVELOPMENT
Highlights
Microsoft Word, Excel, Power Point and Access. Solid skills on the internet and retrieving information and research.
Experience
Director of Business Development Jan 2009 to Current Company Name － City , State
Establish sales, marketing and outreach within the workers' compensation, law, health care and vocational rehabilitation industries.
Created entire business-to-business sales strategy and marketing function for the business.
Interact with providers, third party administrators, insurance companies, attorneys and other referral sources.
Make personal on-site visits and educate and train clients on all services.
Promote the business throughout the Central Pennsylvania and Philadelphia region.
Develop and maintain business relationships with current and prospective clients.
Create presentations, e-mail and online marketing campaigns, web site development and print marketing materials.
Director Jan 1997 to Jan 2008 Company Name － City , State
Business Retention and Expansion Program Directed the Business Retention and Expansion Program in this newly created position.
Visited senior management of 175 businesses each year to market the EDC and assess business needs in the local economy and the workforce.
Visited businesses including health care, manufacturing, insurance and real estate.
Provided and presented analysis of key information and resources.
Key responsibilities included representing the EDC in the regional community through education and training sessions, marketing the program, developing prospect lists, securing visits, and managing and analyzing and interpreting the data.
Assisted in fundraising and growing the membership of EDC.
Coordinated volunteers and researched leading companies in Lancaster County to target for membership, assisted in making visits and calling on prospective member businesses and securing support.
Established key contacts and teams in all areas of the business community.
Owner Jan 1995 to Jan 1998 Company Name － City , State
Established a gift basket business specializing in corporate design.
Responsible for marketing, selling, and creating customized gift baskets.
Member of networking group that met monthly to generate sales leads.
Vice President Jan 1993 to Jan 1997 Company Name － City , State
Managed the government affairs activities of a 3000+ volunteer membership organization.
Fast paced and highly visible position accountable to the President.
Supervised 4 employees and three main areas of the Chamber in addition to Government Affairs.
Member of Senior management team and responsible for staffing and personnel issues.
Researched and analyzed the impact of legislation and regulations on the business community.
Major issues worked on included health care, product liability, workers' compensation law, unemployment compensation, safety and transportation issues.
Organized over 120 volunteers throughout the business, education and workforce community.
Coordinated volunteer committee initiatives and provided guidance to the membership on key business issues.
Created special programs, activities, and educational seminars for the membership of the Chamber.
Responsible for representing the organization in Harrisburg, monitoring federal, state and local legislative activity, initiating a political grassroots program and effectively communicating the Chamber's position on issues to the general membership.
Manager Jan 1992 to Jan 1993 Company Name － City , State
Directed all aspects of government relations including organizing volunteers and maintaining an active presence in Harrisburg.
Lobbied the Pennsylvania General Assembly on key legislative and regulatory issues, such as workers' compensation, healthcare, tort reform, unemployment compensation and human resource and workforce issues.
Managed Executive Roundtable Meetings for member company volunteers.
Responsible for organizing and coordinating volunteers, guest speakers, luncheons, sales and marketing of all meetings.
Over 75 meetings held per year with over 200 professionals attending.
Director Jan 1989 to Jan 1992 Company Name － City , State
Established the entire research function for the PBA in this newly created position.
Developed in-depth analysis on major issues impacting the banking industry on the state and federal level.
Organized and taught educational outreach seminars to banking volunteers across the state.
Lobbied and assisted in directing the PBA's Political Action Committee.
Directed a statewide economic development initiative in collaboration with Penn State Harrisburg.
Education
MBA Lebanon Valley College
B.A , International Studies Central Atlantic Intermediate School of Banking
Dickinson College
Indiana University of Pennsylvania International Studies
Skills
Assembly, banking, clients, database management, directing, e-mail, Senior management, Fast, fundraising, Government, human resource, insurance, law, managing, marketing, market, marketing materials, Meetings, Access, Excel, Power Point, Microsoft Word, networking, online marketing, organizing, personnel, presentations, real estate, research, safety, selling, sales, seminars, staffing, strategy, transportation, web site development
Professional Affiliations
Member, Professional Women's Forum Committee, Lancaster Chamber of Commerce and Industry
Member, Fundraising Committee, Kids' Chance of Pennsylvania
Member, Leadership Team of Central PA MS Society
Executive Committee Member, Sweat-A-Fit Leadership Team
",BUSINESS-DEVELOPMENT
99714410," CONSULTANT Executive Profile P&L MANUFACTURING/ENGINEERING & SUPPLY CHAIN EXECUTIVE Increasing Revenues Profitability and EBITDA Coaching and Leading Teams Operational Turnarounds Strategic Planning Creative Solutions Creating Value Driving Results Highly accomplished P&L manufacturing executive with a proven track record in leading manufacturing and distribution businesses by utilizing lean tools in the value adding stream. Turnaround experience. Increasing price/earnings multiples and stockholder value. Developed and implemented strategic plans. Ability to attract and retain key personnel. Excellent at coaching and mentoring key personnel in all disciplines. Knowledgeable of QS 9001, ISO/TS 16949, logistics and new product launches. SOX compliant. Trained in lean manufacturing by Eliyahu M. Goldratt, author of ""The Goal"". KPI Metrics and measurements driven. Increased company value by $30 million Reduced inventories by 40% Reduced assembly labor by 60% Increased earnings per share by $1.25. Delivered expected results in safety with a company record of 176 days without lost time accidents. Made processes reliable and repeatable to achieve quality standards in single digit PPMs. Achieved a 100% on time delivery with sequence scheduling Managed both union and non-union employees ranging from staffing of 150 to 2,000 personnel. Ability to diagnose performance problems quickly and implement solutions. Establish targets and goals with accountability measures and apply strong constraint analysis capability with data analysis and business modeling techniques to resolve issues required to achieve results. Also operational turnaround management experience. Skill Highlights Ability to attract and retain key personnel. Excellent at coaching and mentoring key personnel in all disciplines. Get teams involved by incorporating their ideas. Promote a culture of strong ownership. Encourage employees to do their best. MS Windows XP, MS Office XP, (Word, Excel and PowerPoint), Visio, MS Project and MS Outlook. (Proficiency level with is excellent.) - ERP / MRP (JD Edwards, BAAN). Professional Experience January 2002 to Current Company Name － City , State Setting and implementing goals with the CEO and committing to delivering positive results until all goals are completed. A shop floor hands-on approach leading shop floor teams in lean manufacturing and continuous improvements. Conducted assessment and implementation engagements. Lean Tools Utilized Toyota Production System *JIT *Kaizen Kanban *5S *Takt time Poka-Yoke *SMED *Heijunka Eight D *5Y *DMAIC Theory of Constraints *Value Stream Mapping *Work Cell Technology Demand Flow Applications *Focused Factory *Flexible Manufacturing Concepts Time-Based Principles *Synchronous Manufacturing *Supply Chain Management KPI's *High Velocity Management *Standardization Multi-Plant Operations *Cost Controls Cost Accounting *A3 Process New Product Launches *Logistics *Complex problem solving Examples on value adding contributions are as follows: Implemented lean manufacturing for an automotive stamping and welded assemblies' plant. Increasing company value by $30,000,000. Tier I to Ford & GM and Tier II to Johnson Controls, Lear, Shape and others. Implemented a lean sequence scheduling methodology, reducing inventories by 40%, and reducing operating costs by $1 million, while initiating JIT protocols with steel suppliers. Lean manufacturing implementation - Increased company value at an automotive stamping and insert molding plant by $24,000,000 annually. Implemented JIT and synchronous scheduling resulting in a 40% reduction in inventory, 100% on time deliveries. Made processes reliable and repeatable to achieve single digit PPMs. Streamlined packaging processes at an aerospace manufacturer increasing departmental efficiency by 30% increasing capacity by 40%. Implemented a purchasing strategic sourcing program, reducing material costs by 8%. Established process improvement program for a major farm equipment and machinery manufacturer, increasing annual throughput by $35,000,000. Initiated continuous improvement processes for a cellophane manufacturer, increased profits by $9,000,000. Designed and installed world class manufacturing plants utilizing demand flow and cellular manufacturing, reducing factory labor by 55%. Consultant January 2000 to January 2002 Company Name － City , State Lean Manufacturing. January 1987 to January 2000 Company Name － City , State As a manufacturing executive of The Wurlitzer Company developed the corporate strategies, and provided the leadership and direction for turnaround to achieve P&L and balance sheet objectives for this manufacturer. Direct reports include manufacturing, engineering, maintenance, purchasing, scheduling, inventory and all supply chain management functions, logistics, new product launches, engineering, human resources, accounting and quality. Identified critical success factors and implemented performance improvements teams. Results of implemented strategies include: Increased earnings per share by $1.25 year over year. Implemented major process improvements at plants resulting in a 350-employee reduction by installing advanced manufacturing technology, a $13,500,000 savings. Reduced material costs by $10,000,000 through strategic sourcing and vendor consolidation. Utilizing lean to make processes reliable and repeatable reduced scrape costs by 80%. Restructured contract manufacturing facility resulting in a $10,000,000 reduction in operating costs. Through the use of JIT, reduced inventories by 40%. Increased production output by 140% by implementing an automotive plant assembly line process for piano assembly operations. Utilizing manufacturing cell and focused factory concepts at sub-assembly manufacturing and delivering completed sub-assemblies to final assembly line operations Reduced unfavorable manufacturing variances by 91%. President & CEO January 1984 to January 1987 Company Name － City , State Full profit and loss responsibility for all multi-pant building and industrial multi-products international manufacturing operations consisting of 3 manufacturing plants in the United States, a wholly owned subsidiary in Canada and a joint venture in England. Made a strategic acquisition, with 400 employees, and integration to expand product line and utilize the same marketing channels and integration into the organization. Worked with the company's senior management team based in the United States, Canada, and England to establish goals and key performance indicators and driving metrics in an effort to reverse shrinking market share, decrease operating costs, and create positive cash flow. EBIT increased by 325% and revenues by 285%. Education MBA Fairleigh Dickinson University GPA: cum laude cum laude BS University of Richmond. AA - Valley Forge Military Academy Mentored by disciples of Eliyahu M. Goldratt in Lean manufacturing Skills accounting, approach, automotive, BAAN, balance sheet, cash flow, coaching, continuous improvement, Cost Accounting, direction, driving, ERP, senior management, human resources, inventory, JD Edwards, leadership, TEAM BUILDING, Lean Manufacturing, Logistics, machinery, marketing, market, mentoring, Excel, MS Office, MS Outlook, PowerPoint, MS Project, MS Windows XP, Word, MRP, packaging, personnel, piano, problem solving, processes, process improvement, profit and loss, protocols, purchasing, quality, scheduling, strategic, strategic sourcing, Supply Chain Management, Visio ","
CONSULTANT
Executive Profile
P&L MANUFACTURING/ENGINEERING & SUPPLY CHAIN EXECUTIVE Increasing Revenues Profitability and EBITDA Coaching and Leading Teams Operational Turnarounds Strategic Planning Creative Solutions Creating Value Driving Results Highly accomplished P&L manufacturing executive with a proven track record in leading manufacturing and distribution businesses by utilizing lean tools in the value adding stream. Turnaround experience. Increasing price/earnings multiples and stockholder value. Developed and implemented strategic plans. Ability to attract and retain key personnel. Excellent at coaching and mentoring key personnel in all disciplines. Knowledgeable of QS 9001, ISO/TS 16949, logistics and new product launches. SOX compliant. Trained in lean manufacturing by Eliyahu M. Goldratt, author of ""The Goal"". KPI Metrics and measurements driven. Increased company value by $30 million Reduced inventories by 40% Reduced assembly labor by 60% Increased earnings per share by $1.25. Delivered expected results in safety with a company record of 176 days without lost time accidents. Made processes reliable and repeatable to achieve quality standards in single digit PPMs. Achieved a 100% on time delivery with sequence scheduling Managed both union and non-union employees ranging from staffing of 150 to 2,000 personnel. Ability to diagnose performance problems quickly and implement solutions. Establish targets and goals with accountability measures and apply strong constraint analysis capability with data analysis and business modeling techniques to resolve issues required to achieve results. Also operational turnaround management experience.
Skill Highlights
Ability to attract and retain key personnel. Excellent at coaching and mentoring key personnel in all disciplines. Get teams involved by incorporating their ideas. Promote a culture of strong ownership. Encourage employees to do their best. MS Windows XP, MS Office XP, (Word, Excel and PowerPoint), Visio, MS Project and MS Outlook. (Proficiency level with is excellent.) - ERP / MRP (JD Edwards, BAAN).
Professional Experience
January 2002 to Current Company Name － City , State
Setting and implementing goals with the CEO and committing to delivering positive results until all goals are completed.
A shop floor hands-on approach leading shop floor teams in lean manufacturing and continuous improvements.
Conducted assessment and implementation engagements.
Lean Tools Utilized Toyota Production System *JIT *Kaizen Kanban *5S *Takt time Poka-Yoke *SMED *Heijunka Eight D *5Y *DMAIC Theory of Constraints *Value Stream Mapping *Work Cell Technology Demand Flow Applications *Focused Factory *Flexible Manufacturing Concepts Time-Based Principles *Synchronous Manufacturing *Supply Chain Management KPI's *High Velocity Management *Standardization Multi-Plant Operations *Cost Controls Cost Accounting *A3 Process New Product Launches *Logistics *Complex problem solving Examples on value adding contributions are as follows: Implemented lean manufacturing for an automotive stamping and welded assemblies' plant.
Increasing company value by $30,000,000.
Tier I to Ford & GM and Tier II to Johnson Controls, Lear, Shape and others.
Implemented a lean sequence scheduling methodology, reducing inventories by 40%, and reducing operating costs by $1 million, while initiating JIT protocols with steel suppliers.
Lean manufacturing implementation - Increased company value at an automotive stamping and insert molding plant by $24,000,000 annually.
Implemented JIT and synchronous scheduling resulting in a 40% reduction in inventory, 100% on time deliveries.
Made processes reliable and repeatable to achieve single digit PPMs.
Streamlined packaging processes at an aerospace manufacturer increasing departmental efficiency by 30% increasing capacity by 40%.
Implemented a purchasing strategic sourcing program, reducing material costs by 8%.
Established process improvement program for a major farm equipment and machinery manufacturer, increasing annual throughput by $35,000,000.
Initiated continuous improvement processes for a cellophane manufacturer, increased profits by $9,000,000.
Designed and installed world class manufacturing plants utilizing demand flow and cellular manufacturing, reducing factory labor by 55%.
Consultant January 2000 to January 2002 Company Name － City , State
Lean Manufacturing.
January 1987 to January 2000 Company Name － City , State
As a manufacturing executive of The Wurlitzer Company developed the corporate strategies, and provided the leadership and direction for turnaround to achieve P&L and balance sheet objectives for this manufacturer.
Direct reports include manufacturing, engineering, maintenance, purchasing, scheduling, inventory and all supply chain management functions, logistics, new product launches, engineering, human resources, accounting and quality.
Identified critical success factors and implemented performance improvements teams.
Results of implemented strategies include: Increased earnings per share by $1.25 year over year.
Implemented major process improvements at plants resulting in a 350-employee reduction by installing advanced manufacturing technology, a $13,500,000 savings.
Reduced material costs by $10,000,000 through strategic sourcing and vendor consolidation.
Utilizing lean to make processes reliable and repeatable reduced scrape costs by 80%.
Restructured contract manufacturing facility resulting in a $10,000,000 reduction in operating costs.
Through the use of JIT, reduced inventories by 40%.
Increased production output by 140% by implementing an automotive plant assembly line process for piano assembly operations.
Utilizing manufacturing cell and focused factory concepts at sub-assembly manufacturing and delivering completed sub-assemblies to final assembly line operations Reduced unfavorable manufacturing variances by 91%.
President & CEO January 1984 to January 1987 Company Name － City , State
Full profit and loss responsibility for all multi-pant building and industrial multi-products international manufacturing operations consisting of 3 manufacturing plants in the United States, a wholly owned subsidiary in Canada and a joint venture in England.
Made a strategic acquisition, with 400 employees, and integration to expand product line and utilize the same marketing channels and integration into the organization.
Worked with the company's senior management team based in the United States, Canada, and England to establish goals and key performance indicators and driving metrics in an effort to reverse shrinking market share, decrease operating costs, and create positive cash flow.
EBIT increased by 325% and revenues by 285%.
Education
MBA Fairleigh Dickinson University GPA: cum laude cum laude
BS University of Richmond. AA - Valley Forge Military Academy Mentored by disciples of Eliyahu M. Goldratt in Lean manufacturing
Skills
accounting, approach, automotive, BAAN, balance sheet, cash flow, coaching, continuous improvement, Cost Accounting, direction, driving, ERP, senior management, human resources, inventory, JD Edwards, leadership, TEAM BUILDING, Lean Manufacturing, Logistics, machinery, marketing, market, mentoring, Excel, MS Office, MS Outlook, PowerPoint, MS Project, MS Windows XP, Word, MRP, packaging, personnel, piano, problem solving, processes, process improvement, profit and loss, protocols, purchasing, quality, scheduling, strategic, strategic sourcing, Supply Chain Management, Visio
",CONSULTANT
21156767," Pavithra Shetty Summary Customer-oriented Principal Consultant knowledgeable about developing and implementing successful business solutions that drive productivity and growth. Offering expertise in SQL, Data Visualization, Scripting language and more than 6 years of experience in the software industry. Experience Principal Consultant Company Name | City , State | June 2018 - Current Design, Develop, Test and Document Business Intelligence reports: Gather Business needs to develop interactive dashboards and BI reports. Work with Data warehouse and other data sources to get data for Data Visualization Using Business Intelligence Tool. Write SQL Queries and Stored procedures to pull data to Visualization Tool. Modeling the data to efficiently pull the data for visualization Design Dashboard and Provide insights to management and departments to make Data driven decisions. Embed BI reports to Customer Application using .NET Framework, JavaScript. Which uses Web APIs to access BI reports. Create and Peer review SQL queries for ad hoc data reporting. Managed junior developer by delivering consistent coaching and constructive feedback. Design, Develop, Test and Document SQL Queries, Stored Procedures, .NET Codes in order to maintain and add features to Student Information System. Communicate with clients to gather requirement for new data collection or for change request. Design a data model and web interface for collecting new data and improve existing system. Peer review codes to validate correctness and integrity of the system. Perform Unit test, Integration test and Regression test in Development and QA environment for Build Release. Follow Agile Methodology for software development using Azure DevOps for better utilization of time and resources. Create SQL queries for ad hoc data reporting. Support end users resolving technical issues. Business Intelligence Developer Company Name | City , State | September 2015 - May 2018 Designing, developing, validating, and documenting SQL queries, graphical reports, dashboards, and data warehouse applications that support the strategic initiatives. Reviewed project requirements to identify customer expectations and resources needed to meet goals. Conceived, developed and implemented wide range of BI solutions. Optimized data gathering processes, analysis procedures and visualization strategies. Created and oversaw dashboards with QlikView. Create and maintain SSIS packages using Microsoft Visual Studio. Extract the data from files received through SFTP and upload the data-to-data warehouse in a required form. Using given technical specs create flat files and send data files to clients using SSIS package. Also, automate maintenance of SQL Server databases and updates. Analyzed code and corrected errors to optimize output. Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes. Wrote user manuals and other documentation for roll-out in customer training sessions. Established and maintained key relationships with business stakeholders to promote future opportunities. Managed 2 junior developers by delivering consistent coaching and constructive feedback. College Student Company Name | City , State | January 2015 - May 2016 Most accomplished College Projects: Predicting Breast Cancer: Create machine learning model to predict malignant tumors. Used Python - ""Random Forest Classifier"" to predict malignant tumors in breast tissue. Here, main idea is building multiple models with different sample and different initial variables from train data set. Goal is to determine what attributes provide the most information that can be used to predict malignancy. My model was tested against “test data set” for accuracy and it is 96% successful in predicting whether the tumor is malignant or benign. Data Mining- Image Classification: It is the process to categorize images into one of several categories. Classification requires training for each image category. Constructed Training and Test data for given image data using Java programming. Constructed the five different classifier models using each training data file. Tested these classifiers using test data and compared the prediction accuracies among five different classifiers. Achieved 95% accuracy. Software Engineer Company Name | City , State | October 2013 - January 2014 Develop code in java and document artifacts including unit test plans and ensure that the output is as per the specifications: Execute tasks with both procedural and OOP development techniques. Best practices for efficient and easier to maintain code. Best practices for securing web applications. Inserting, querying and managing data stored in databases or files. Skills SQL Server/MySQL Data Analysis and Visualization C#/.NET framework Python JavaScript Azure DevOps Education Master of Science Computer Science University of Illinois At Springfield , City , State Completed coursework in Data Science, C# Programming and .NET and Data Mining. 3.95/4.0 GPA May 2016 Bachelor of Engineering Information Science P.A College of Engineering (VTU) , City ""Best Outgoing Student"" Recipient Honor Roll 2010-2011 May 2013 ","
Pavithra Shetty
Summary
Customer-oriented Principal Consultant knowledgeable about developing and implementing successful business solutions that drive productivity and growth. Offering expertise in SQL, Data Visualization, Scripting language and more than 6 years of experience in the software industry.
Experience
Principal Consultant Company Name | City , State | June 2018 - Current
Design, Develop, Test and Document Business Intelligence reports:
Gather Business needs to develop interactive dashboards and BI reports.
Work with Data warehouse and other data sources to get data for Data Visualization Using Business Intelligence Tool.
Write SQL Queries and Stored procedures to pull data to Visualization Tool.
Modeling the data to efficiently pull the data for visualization
Design Dashboard and Provide insights to management and departments to make Data driven decisions.
Embed BI reports to Customer Application using .NET Framework, JavaScript. Which uses Web APIs to access BI reports.
Create and Peer review SQL queries for ad hoc data reporting.
Managed junior developer by delivering consistent coaching and constructive feedback.
Design, Develop, Test and Document SQL Queries, Stored Procedures, .NET Codes in order to maintain and add features to Student Information System.
Communicate with clients to gather requirement for new data collection or for change request.
Design a data model and web interface for collecting new data and improve existing system.
Peer review codes to validate correctness and integrity of the system.
Perform Unit test, Integration test and Regression test in Development and QA environment for Build Release.
Follow Agile Methodology for software development using Azure DevOps for better utilization of time and resources.
Create SQL queries for ad hoc data reporting.
Support end users resolving technical issues.
Business Intelligence Developer Company Name | City , State | September 2015 - May 2018
Designing, developing, validating, and documenting SQL queries, graphical reports, dashboards, and data warehouse applications that support the strategic initiatives.
Reviewed project requirements to identify customer expectations and resources needed to meet goals.
Conceived, developed and implemented wide range of BI solutions.
Optimized data gathering processes, analysis procedures and visualization strategies.
Created and oversaw dashboards with QlikView.
Create and maintain SSIS packages using Microsoft Visual Studio. Extract the data from files received through SFTP and upload the data-to-data warehouse in a required form.
Using given technical specs create flat files and send data files to clients using SSIS package. Also, automate maintenance of SQL Server databases and updates.
Analyzed code and corrected errors to optimize output.
Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
Wrote user manuals and other documentation for roll-out in customer training sessions.
Established and maintained key relationships with business stakeholders to promote future opportunities.
Managed 2 junior developers by delivering consistent coaching and constructive feedback.
College Student Company Name | City , State | January 2015 - May 2016
Most accomplished College Projects:
Predicting Breast Cancer:
Create machine learning model to predict malignant tumors.
Used Python - ""Random Forest Classifier"" to predict malignant tumors in breast tissue.
Here, main idea is building multiple models with different sample and different initial variables from train data set.
Goal is to determine what attributes provide the most information that can be used to predict malignancy.
My model was tested against “test data set” for accuracy and it is 96% successful in predicting whether the tumor is malignant or benign.
Data Mining- Image Classification:
It is the process to categorize images into one of several categories. Classification requires training for each image category.
Constructed Training and Test data for given image data using Java programming.
Constructed the five different classifier models using each training data file.
Tested these classifiers using test data and compared the prediction accuracies among five different classifiers. Achieved 95% accuracy.
Software Engineer Company Name | City , State | October 2013 - January 2014
Develop code in java and document artifacts including unit test plans and ensure that the output is as per the specifications:
Execute tasks with both procedural and OOP development techniques.
Best practices for efficient and easier to maintain code.
Best practices for securing web applications.
Inserting, querying and managing data stored in databases or files.
Skills
SQL Server/MySQL
Data Analysis and Visualization
C#/.NET framework
Python
JavaScript
Azure DevOps
Education
Master of Science Computer Science University of Illinois At Springfield , City , State
Completed coursework in Data Science, C# Programming and .NET and Data Mining.
3.95/4.0 GPA
May 2016
Bachelor of Engineering Information Science P.A College of Engineering (VTU) , City
""Best Outgoing Student"" Recipient
Honor Roll 2010-2011
May 2013
",CONSULTANT
91318828," DIGITAL ADVERTISING OPERATIONS INTERN Skills Customer support, multitasking, general computer repair skills Skills & Other Organization Involvement Adobe Creative Suites, Photoshop, InDesign, Microsoft office, Google Docs Proficient in social media (Facebook, Twitter, Tumblr, Instagram, etc.) Extensive Art History knowledge and Studio Art Fluent in ASL (American Sign Language) Experience City , State Digital Advertising Operations Intern 05/2016 to 08/2016 Assisted Digital Advertising Operations Manager with daily tasks including pulling metrics (open, sent and click through rates, total impressions, etc.), launching ads, coordinating finished ads with clients, creating and scheduling newsletters and promotional / travel / food emails, posting blogs, adjusting copy, making corrections as needed to site content, including directories; also, completed an outline for a video series for D Magazine with other interns
Skills/Knowledge Acquired: Double Click for Publishers, Google Analytics, WordPress, Live Intent, and Hubspot. Company Name City , State 08/2014 to 01/2014 Assisted students with computer needs, both desktops and laptops (basic support and repairs), checked students in and out, monitored students to ensure safety and rule compliance, restocked printing supplies, performed basic printer repairs as needed, ensured clean and organized facilities. Company Name City , State 10/2012 to 12/2015 Supported and served customers in the tasting room, handled purchase transactions receiving both cash and credit card payments, organized wine inventory and related merchandise, updated wine club members on upcoming events, restrictions and changes to memberships, prepared and restocked tasting room to ensure quality service, opened / closed facilities including indoor tasting room, outdoor pavilion and grounds, cash register set up and end of day balancing
Skills Acquired: Customer relationship management and confidence in dealing with people, money management, multitasking, organization, inventory management and basic computer skills. Company Name City , State Supervisor / Key holder 10/2010 to Current Supervise day to day activities of two largescale college bookstores that provides service to the University of Texas at Dallas community and area community colleges. Manage textbook rentals, purchases and buybacks, coordinate book orders from wholesalers and publishers, handle escalated issues from third party sellers, coordinate scholarship eligibility with schools for both ordering and payment (academic and disability), perform collection calls for leased books and report uncollected funds to collection agencies, assist in spirit wear selection and ordering, designing marketing campaigns and inventory, responsible for opening and closing the stores
Skills acquired: People management / supervisory skills, customer service, communication, time management, collections, vendor management / relationships, inventory management. Education and Training Bachelor of Science : Journalism and Mass Communication Advertising Art and Design December 2015 Texas State University Journalism and Mass Communication Advertising Art and Design General Advertising course work including: Advertising and Media Sales, AD Copy Layout 1 & 2, Media Planning, Visual Communication, Writing for Mass Media, Media Law and Ethics, Advertising Campaigns, and Advertising Media Sales; Art History and Studio Art including Digital Studio, Painting, 2-D Art, and Drawing Interests Participated in One Club Advertising Boot Camp at GSD&M May 2015 (mentor program); built mock creative campaign for Popeye's Chicken
*Student Association for Campus Activities member
*Texas State Ad Club Member - networking program
*Participated in Competitive Soccer for 10 years Skills academic, Adobe, Photoshop, ads, Advertising, AD Copy, American Sign Language, Art, basic, book, cash register, closing, computer repair, basic computer skills, content, credit, Customer relationship management, clients, customer service, Customer support, designing, desktops, funds, Google Analytics, Drawing, InDesign, inventory management, inventory, laptops, Layout 1, Law, People management, marketing, Media Planning, money, Microsoft office, multitasking, newsletters, Painting, printer, quality, receiving, repairs, safety, Sales, scheduling, supervisory skills, time management, vendor management, video Additional Information Participated in One Club Advertising Boot Camp at GSD&M May 2015 (mentor program); built mock creative campaign for Popeye's Chicken
*Student Association for Campus Activities member
*Texas State Ad Club Member - networking program
*Participated in Competitive Soccer for 10 years ","
DIGITAL ADVERTISING OPERATIONS INTERN
Skills
Customer support, multitasking, general computer repair skills
Skills & Other Organization Involvement
Adobe Creative Suites, Photoshop, InDesign, Microsoft office, Google Docs
Proficient in social media (Facebook, Twitter, Tumblr, Instagram, etc.)
Extensive Art History knowledge and Studio Art
Fluent in ASL (American Sign Language)
Experience
City , State Digital Advertising Operations Intern 05/2016 to 08/2016
Assisted Digital Advertising Operations Manager with daily tasks including pulling metrics (open, sent and click through rates, total impressions, etc.), launching ads, coordinating finished ads with clients, creating and scheduling newsletters and promotional / travel / food emails, posting blogs, adjusting copy, making corrections as needed to site content, including directories; also, completed an outline for a video series for D Magazine with other interns
Skills/Knowledge Acquired: Double Click for Publishers, Google Analytics, WordPress, Live Intent, and Hubspot.
Company Name City , State 08/2014 to 01/2014
Assisted students with computer needs, both desktops and laptops (basic support and repairs), checked students in and out, monitored students to ensure safety and rule compliance, restocked printing supplies, performed basic printer repairs as needed, ensured clean and organized facilities.
Company Name City , State 10/2012 to 12/2015
Supported and served customers in the tasting room, handled purchase transactions receiving both cash and credit card payments, organized wine inventory and related merchandise, updated wine club members on upcoming events, restrictions and changes to memberships, prepared and restocked tasting room to ensure quality service, opened / closed facilities including indoor tasting room, outdoor pavilion and grounds, cash register set up and end of day balancing
Skills Acquired: Customer relationship management and confidence in dealing with people, money management, multitasking, organization, inventory management and basic computer skills.
Company Name City , State Supervisor / Key holder 10/2010 to Current
Supervise day to day activities of two largescale college bookstores that provides service to the University of Texas at Dallas community and area community colleges.
Manage textbook rentals, purchases and buybacks, coordinate book orders from wholesalers and publishers, handle escalated issues from third party sellers, coordinate scholarship eligibility with schools for both ordering and payment (academic and disability), perform collection calls for leased books and report uncollected funds to collection agencies, assist in spirit wear selection and ordering, designing marketing campaigns and inventory, responsible for opening and closing the stores
Skills acquired: People management / supervisory skills, customer service, communication, time management, collections, vendor management / relationships, inventory management.
Education and Training
Bachelor of Science : Journalism and Mass Communication Advertising Art and Design December 2015 Texas State University Journalism and Mass Communication Advertising Art and Design
General Advertising course work including: Advertising and Media Sales, AD Copy Layout 1 & 2, Media Planning, Visual Communication, Writing for Mass Media, Media Law and Ethics, Advertising Campaigns, and Advertising Media Sales; Art History and Studio Art including Digital Studio, Painting, 2-D Art, and Drawing
Interests
Participated in One Club Advertising Boot Camp at GSD&M May 2015 (mentor program); built mock creative campaign for Popeye's Chicken
*Student Association for Campus Activities member
*Texas State Ad Club Member - networking program
*Participated in Competitive Soccer for 10 years
Skills
academic, Adobe, Photoshop, ads, Advertising, AD Copy, American Sign Language, Art, basic, book, cash register, closing, computer repair, basic computer skills, content, credit, Customer relationship management, clients, customer service, Customer support, designing, desktops, funds, Google Analytics, Drawing, InDesign, inventory management, inventory, laptops, Layout 1, Law, People management, marketing, Media Planning, money, Microsoft office, multitasking, newsletters, Painting, printer, quality, receiving, repairs, safety, Sales, scheduling, supervisory skills, time management, vendor management, video
Additional Information
Participated in One Club Advertising Boot Camp at GSD&M May 2015 (mentor program); built mock creative campaign for Popeye's Chicken
*Student Association for Campus Activities member
*Texas State Ad Club Member - networking program
*Participated in Competitive Soccer for 10 years
",DIGITAL-MEDIA
32433431," CONSULTANT Summary Friendly and enthusiastic [Job Title] with [Number] years of specialization in [Type of Restaurant]. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. Highlights Detail-oriented team player with strong leadership, advising, consulting and problem resolution skills. Offer valuable experience in sales and customer service, along with prospecting and account retention. Maintain excellent interpersonal communication, strategic and tactical problem solving skills. Excellence in Salesforce CRM, Microsoft Dynamics CRM and Microsoft Office suite. Proficient in Adobe suite. Accomplishments Dean's List for Academic Honors: Fall 1998 through Summer 2002 Experience 01/2015 - Current Company Name － City , State Consultant to transform business operations and to achieve business goals through use of DNB tools and CRM integration. Planned and led meetings with executives, delivered a variety of presentations for numerous initiatives ensuring program alignment with expected targets. Transformed business operations and contributed over $8M in revenue by FY13Q2 to achieve business goals. Consultant to transform business operations and to achieve business goals. Design, manage, and deploy complex, high-risk technical customer solutions from conception to production. 01/2011 - 01/2014 Company Name － City , State Senior Business Consultation Acquisitions New Business Acquisition and Consulting Led 24 x 7 operations amongst cross-functional teams. Resolved more than 2,000 network disruptions during our 2012 contract, resulting in decreased impact on customer revenues. Presented weekly reports to client executives, supported and managed the client relationship across a dynamic, high intensity environment with stringent SLAs while achieving timely implementation, adhering to budget constraints, and generating new business opportunities. Acquisition of new customers through inbound calls and chats, probing questions and value add of product suite. Knowledgeable of full product suite from sales and marketing tools to financial services and custom API integration. Hoover's, DNBi, FR, 01/2010 - 01/2011 Company Name － City , State Independent Agent Streamlined team operations and facilitated issue resolution to meet contract compliance metrics. Marketing AFLAC supplemental insurance products through outside sales and networking to generate accounts. Accountable for servicing new and existing payroll accounts and policyholders, along with nominating recruits. Consistently meet new business goals for individual direct accounts, group payroll and employee direct accounts. 01/2009 - 01/2010 Company Name － City , State Account Executive Presented over 300 test cases to the State of Connecticut, which established realistic expectations of project deliverables thereby strengthening the customer relationship while also achieving deadlines and exceeding targets. Sold Search Engine Marketing and Optimization services to businesses through face to face or phone presentations. Responsible for generating leads, maintaining CRM data, acquiring and servicing new business accounts. Repeatedly exceeded monthly goals by generating high levels of new clients along with excellent retention rates. 01/2008 - 01/2009 Company Name － City , State Owner / Publisher Concurrently planned, executed and deployed 27 critical client projects within a 6-month period while also actively managing 100+ pipeline client projects. Developed and successfully implemented a Concept to Production Life Cycle management enhancement solution. Oversee all facets of the publication including client relations, ad design, layout, distribution and pay processing. Took over entire business and turned around for print within two weeks by preserving and increasing advertisers. Created awareness in community and grew client base and relationships with thorough account management. 01/2007 - 01/2008 Company Name － City , State Sales and Marketing Director Exceeded customer expectations by clarifying project outcomes, summarizing HP's service performance data, and emphasizing benefits of service changes to customer. Created sales division and generated new clients through consistent, persistent prospecting and networking. Business consultant accountable for developing and launching small business video and online media division. Responsible for all aspects of projects, overseeing entire production process, and maintaining client relationships. API 01/2005 - 01/2008 Company Name － City , State Account Executive and Media Consultant Consultative outside sales position requiring organization, self-motivation and time management skills. Consistently achieved objectives for revenue generation through print, online and search engine advertising sales. Responsible for prospect generation, along with all aspects of account development and retention. Education 2002 St. Edward's University － City , State , US Bachelor of Arts : Communications St. Edward's University, Austin, TX 1998- 2002 Bachelor of Arts Degree in Communications with Specialty in Communication Studies: GPA 3.8 Presentations Planned and led meetings with executives, delivered a variety of presentations for numerous initiatives ensuring program alignment with expected targets Skills Sales, Marketing, Sales And, Operations, And Marketing, Api, Integration, Integrator, Budget, Financial Services, From Sales, Outside Sales, Account Executive, Search Engine, Account Development, Advertising, Advertising Sales, Sales Position, Time Management, Accountable For, Networking, Clients, Crm, Customer Relationship Management, Accounts And, Direct Accounts, Metrics, Payroll, Cases, Leads, Optimization, Search Engine Marketing, Test Cases, Account Management, Client Relations, Facets, Life Cycle, Pipeline, Publisher, Benefits, Business Consultant, Created Sales, Production Process, Prospecting, And Account, Customer Service, Detail-oriented, Dynamics, Dynamics Crm, In Sales, Microsoft Dynamics, Microsoft Dynamics Crm, Microsoft Office, Ms Office, Problem Resolution, Problem Solving, Public Relations, Receptionist, Retail Sales, Team Player, Business Operations, Solutions ","
CONSULTANT
Summary
Friendly and enthusiastic [Job Title] with [Number] years of specialization in [Type of Restaurant]. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.
Highlights
Detail-oriented team player with strong leadership, advising, consulting and problem resolution skills.
Offer valuable experience in sales and customer service, along with prospecting and account retention.
Maintain excellent interpersonal communication, strategic and tactical problem solving skills.
Excellence in Salesforce CRM, Microsoft Dynamics CRM and Microsoft Office suite. Proficient in Adobe suite.
Accomplishments
Dean's List for Academic Honors: Fall 1998 through Summer 2002
Experience
01/2015 - Current
Company Name － City , State Consultant
to transform business operations and to achieve business goals through use of DNB tools and CRM integration.
Planned and led meetings with executives, delivered a variety of presentations for numerous initiatives ensuring program alignment with expected targets.
Transformed business operations and contributed over $8M in revenue by FY13Q2 to achieve business goals. Consultant to transform business operations and to achieve business goals.
Design, manage, and deploy complex, high-risk technical customer solutions from conception to production.
01/2011 - 01/2014
Company Name － City , State Senior Business Consultation Acquisitions
New Business Acquisition and Consulting
Led 24 x 7 operations amongst cross-functional teams. Resolved more than 2,000 network disruptions during our 2012 contract, resulting in decreased impact on customer revenues.
Presented weekly reports to client executives, supported and managed the client relationship across a dynamic, high intensity environment with stringent SLAs while achieving timely implementation, adhering to budget constraints, and generating new business opportunities.
Acquisition of new customers through inbound calls and chats, probing questions and value add of product suite.
Knowledgeable of full product suite from sales and marketing tools to financial services and custom API integration.
Hoover's, DNBi, FR,
01/2010 - 01/2011
Company Name － City , State Independent Agent
Streamlined team operations and facilitated issue resolution to meet contract compliance metrics.
Marketing AFLAC supplemental insurance products through outside sales and networking to generate accounts.
Accountable for servicing new and existing payroll accounts and policyholders, along with nominating recruits.
Consistently meet new business goals for individual direct accounts, group payroll and employee direct accounts.
01/2009 - 01/2010
Company Name － City , State Account Executive
Presented over 300 test cases to the State of Connecticut, which established realistic expectations of project deliverables thereby strengthening the customer relationship while also achieving deadlines and exceeding targets.
Sold Search Engine Marketing and Optimization services to businesses through face to face or phone presentations.
Responsible for generating leads, maintaining CRM data, acquiring and servicing new business accounts.
Repeatedly exceeded monthly goals by generating high levels of new clients along with excellent retention rates.
01/2008 - 01/2009
Company Name － City , State Owner / Publisher
Concurrently planned, executed and deployed 27 critical client projects within a 6-month period while also actively managing 100+ pipeline client projects.
Developed and successfully implemented a Concept to Production Life Cycle management enhancement solution.
Oversee all facets of the publication including client relations, ad design, layout, distribution and pay processing.
Took over entire business and turned around for print within two weeks by preserving and increasing advertisers.
Created awareness in community and grew client base and relationships with thorough account management.
01/2007 - 01/2008
Company Name － City , State Sales and Marketing Director
Exceeded customer expectations by clarifying project outcomes, summarizing HP's service performance data, and emphasizing benefits of service changes to customer.
Created sales division and generated new clients through consistent, persistent prospecting and networking.
Business consultant accountable for developing and launching small business video and online media division.
Responsible for all aspects of projects, overseeing entire production process, and maintaining client relationships.
API
01/2005 - 01/2008
Company Name － City , State Account Executive and Media Consultant
Consultative outside sales position requiring organization, self-motivation and time management skills.
Consistently achieved objectives for revenue generation through print, online and search engine advertising sales.
Responsible for prospect generation, along with all aspects of account development and retention.
Education
2002
St. Edward's University － City , State , US Bachelor of Arts : Communications St. Edward's University, Austin, TX 1998- 2002 Bachelor of Arts Degree in Communications with Specialty in Communication Studies: GPA 3.8
Presentations
Planned and led meetings with executives, delivered a variety of presentations for numerous initiatives ensuring program alignment with expected targets
Skills
Sales, Marketing, Sales And, Operations, And Marketing, Api, Integration, Integrator, Budget, Financial Services, From Sales, Outside Sales, Account Executive, Search Engine, Account Development, Advertising, Advertising Sales, Sales Position, Time Management, Accountable For, Networking, Clients, Crm, Customer Relationship Management, Accounts And, Direct Accounts, Metrics, Payroll, Cases, Leads, Optimization, Search Engine Marketing, Test Cases, Account Management, Client Relations, Facets, Life Cycle, Pipeline, Publisher, Benefits, Business Consultant, Created Sales, Production Process, Prospecting, And Account, Customer Service, Detail-oriented, Dynamics, Dynamics Crm, In Sales, Microsoft Dynamics, Microsoft Dynamics Crm, Microsoft Office, Ms Office, Problem Resolution, Problem Solving, Public Relations, Receptionist, Retail Sales, Team Player, Business Operations, Solutions
",CONSULTANT
74126637," BILINGUAL CLIENT ADVOCATE Professional Summary Organized, hardworking, and reliable social worker dedicated to providing effective and empathetic help. Adept at documenting case files and assessing clients. Talented at setting clients at ease and handling the stressful demands of working with cases of victims of abuse. Accustomed to working in fast-paced environments. Proficient at communicating with clients and professionals including attorneys, Judges, police officers, and others. Skilled at finding and implementing the best possible solution. Qualifications Ability to work effectively on my own initiative as well as within a team Respectable verbal and writing skills for report and assessment writing Experienced using Microsoft Office, Word, Excel, Outlook. Proficient at managing complex case loads More than five years of providing exceptional customer service Ability to comply with company policies and procedures Skilled at individualizing case plans and empathize with clients Cultural competent professional Experience 02/2016 to 04/2016 Bilingual Client Advocate Company Name － City , State Answer Crisis Hotline, assess caller's needs, determine eligibility for shelter admission, or makes appropriate referral. Provide or arrange emergency transportation for incoming clients.  Complete intake procedures for each client, arrange for immediate needs of family.         Manage shelter operations to include: enforcing shelter rules, policies and procedures, ensuring a calm, supportive atmosphere, maintaining the security of the shelter, distributing incoming client mail, supporting  client participation in group meetings. Conduct daily House Meeting/Chore Assignment, “Orientation” groups for new residents, and educational/support when they occur during shift.         Documents appropriate information in client files and communication log in a timely manner. Completes all appropriate forms maintained in resident files. 05/2014 to 10/2015 Conservatorship (CVS) Specialist Company Name － City , State Responsibilities: Determining each child's needs and arranging for additional testing, evaluations, records, or further assessments they need. Assess families and create individualize service plans. Participating in court hearings. This includes preparing a family before the hearings, preparing court reports, and testifying in court about the child's needs, the family's progress, and the department's efforts to achieve permanency for the child. Documenting casework activity. Monitoring parents, children, and other important individuals involved in the case. Follow up with professionals to monitor the families progress. Referred parents to services such as random drug testing and anger management, counseling, and others. Maintaining good working relationships between Child Protective Services staff and law enforcement officials, judicial officials, legal resources, medical professionals, and other community resources. Visiting children and parents at least monthly for one hour to see if needs were been met. Schedule weekly visits between parents and children and provide transportation. Complete numerous of different types of forms. Investigate through out the case. Attend and actively participate in unit meetings, trainings, Family Group Conferences, staff meetings, Permanency conferences, and other emergency meetings. Request law enforcement, medical, educational reports, run criminal and CPS history, and report abuse. Utilize the State equipment such as assign laptop, printers, fax machines, and more. Conduct home studies Accomplishments: Basic Skills Development for CPS Conservatorship certificate Best Title IV-E intern of 2014 Successfully, managed approximately 40 cases of child abuse Impressed direct supervisor, program director, co-workers, and other professionals with my work ethic. Complemented multiple of times on my investigation, empathy, and ability to form and sustain positive relationships with challenging clients. Trusted with important projects such as transporting teenagers and toddlers to other states and solve issues that required a more tenured worker. 01/2013 to 12/2013 Sales Assosiate Company Name － City , State
Salesperson Customer Service Manage fitting rooms Work any departmentWork as a team member Train and guide new workers as requested by
manager. Fast paced environment Cashier Leadership opportunities
12/2009 to 08/2012 Company Name － City , State
Salesperson Customer service Clean and organize store Manager assistant Open and close store Cash register and responsible for cash Train and guide new workers Make orders & answer telephone
Education 2014 Bachelor : Social Work Texas Woman's University － City , State , United States President of Child Abuse Prevention Society (2013-2014) Member of Phi Alpha, national social work honorary society Selected for the honorable Dean and Chancellors' List Graduated with Honors (Magna Cum Laude 3.700 -3.899) Received paid internship with Child Protective Services (2014) Languages Bilingual Spanish/English ","
BILINGUAL CLIENT ADVOCATE
Professional Summary
Organized, hardworking, and reliable social worker dedicated to providing effective and empathetic help. Adept at documenting case files and assessing clients. Talented at setting clients at ease and handling the stressful demands of working with cases of victims of abuse. Accustomed to working in fast-paced environments. Proficient at communicating with clients and professionals including attorneys, Judges, police officers, and others. Skilled at finding and implementing the best possible solution.
Qualifications
Ability to work effectively on my own initiative as well as within a team
Respectable verbal and writing skills for report and assessment writing
Experienced using Microsoft Office, Word, Excel, Outlook.
Proficient at managing complex case loads
More than five years of providing exceptional customer service
Ability to comply with company policies and procedures
Skilled at individualizing case plans and empathize with clients
Cultural competent professional
Experience
02/2016 to 04/2016
Bilingual Client Advocate Company Name － City , State
Answer Crisis Hotline, assess caller's needs, determine eligibility for shelter admission, or makes appropriate referral.
Provide or arrange emergency transportation for incoming clients. 
Complete intake procedures for each client, arrange for immediate needs of family.        
Manage shelter operations to include: enforcing shelter rules, policies and procedures, ensuring a calm, supportive atmosphere, maintaining the security of the shelter, distributing incoming client mail, supporting  client participation in group meetings.
Conduct daily House Meeting/Chore Assignment, “Orientation” groups for new residents, and educational/support when they occur during shift.        
Documents appropriate information in client files and communication log in a timely manner. Completes all appropriate forms maintained in resident files.
05/2014 to 10/2015
Conservatorship (CVS) Specialist Company Name － City , State
Responsibilities:
Determining each child's needs and arranging for additional testing, evaluations, records, or further assessments they need.
Assess families and create individualize service plans.
Participating in court hearings. This includes preparing a family before the hearings, preparing court reports, and testifying in court about the child's needs, the family's progress, and the department's efforts to achieve permanency for the child.
Documenting casework activity.
Monitoring parents, children, and other important individuals involved in the case.
Follow up with professionals to monitor the families progress.
Referred parents to services such as random drug testing and anger management, counseling, and others.
Maintaining good working relationships between Child Protective Services staff and law enforcement officials, judicial officials, legal resources, medical professionals, and other community resources.
Visiting children and parents at least monthly for one hour to see if needs were been met.
Schedule weekly visits between parents and children and provide transportation.
Complete numerous of different types of forms.
Investigate through out the case.
Attend and actively participate in unit meetings, trainings, Family Group Conferences, staff meetings, Permanency conferences, and other emergency meetings.
Request law enforcement, medical, educational reports, run criminal and CPS history, and report abuse.
Utilize the State equipment such as assign laptop, printers, fax machines, and more.
Conduct home studies
Accomplishments:
Basic Skills Development for CPS Conservatorship certificate
Best Title IV-E intern of 2014
Successfully, managed approximately 40 cases of child abuse
Impressed direct supervisor, program director, co-workers, and other professionals with my work ethic.
Complemented multiple of times on my investigation, empathy, and ability to form and sustain positive relationships with challenging clients.
Trusted with important projects such as transporting teenagers and toddlers to other states and solve issues that required a more tenured worker.
01/2013 to 12/2013
Sales Assosiate Company Name － City , State
Salesperson
Customer Service
Manage fitting rooms
Work any departmentWork as a team member
Train and guide new workers as requested by
manager.
Fast paced environment
Cashier
Leadership opportunities
12/2009 to 08/2012
Company Name － City , State
Salesperson
Customer service
Clean and organize store
Manager assistant
Open and close store
Cash register and responsible for cash
Train and guide new workers
Make orders & answer telephone
Education
2014
Bachelor : Social Work Texas Woman's University － City , State , United States
President of Child Abuse Prevention Society (2013-2014)
Member of Phi Alpha, national social work honorary society
Selected for the honorable Dean and Chancellors' List
Graduated with Honors (Magna Cum Laude 3.700 -3.899)
Received paid internship with Child Protective Services (2014)
Languages
Bilingual Spanish/English
",ADVOCATE
18460045," FREELANCE GRAPHIC DESIGNER Highlights Summary: Marketing and design professional with nearly eight years experience supporting effective development and implementation of company marketing plan and goals. Areas of expertise include: Development of brand identity Layout and copy of promotional materials Copy, editing and proofreading Execution and design of promotional campaigns Print production preparation Computers: Experienced and trained in CS5: Adobe Photoshop, Illustrator, In Design, and Acrobat. Also trained in Microsoft Windows, Word, Excel, Dreamweaver, and Quark. Experience Freelance Graphic Designer , 01/2011 to Current Company Name Magazine Layout Design. Brochure Design. Web Design. Web Maintenance. Owner , 01/2004 to Current Company Name Creative design and layout of wedding invitations. Preparation of art files and print specifications for various clients. Creative design of marketing materials for various clients. Website maintenance for various clients. E-mail marketing. Accounts Receivable Manager , 01/1998 to 01/2001 Company Name Responsible for collections of all accounts. Maintained daily cash balance. Event Coordinator , 01/2004 to 01/2010 Creative design and layout of event posters, fliers and banners. Coordinator of five major community events. Personal Information Ability to work hard and accomplish duties without direct supervision. Additional Information Self motivated & disciplined: Ability to work hard and accomplish duties without direct supervision. Skills Acrobat, Dreamweaver, Adobe Photoshop, art, balance, banners, brand identity, Brochure Design, Creative design, clients, editing, E-mail, Illustrator, Layout Design, Layout, marketing plan, marketing, marketing materials, Excel, Microsoft Windows, Word, posters, Print production, promotional materials, proofreading, Quark, Web Design, Website ","
FREELANCE GRAPHIC DESIGNER
Highlights
Summary: Marketing and design professional with nearly eight years experience supporting effective development and implementation of company marketing plan and goals. Areas of expertise include:
Development of brand identity
Layout and copy of promotional materials
Copy, editing and proofreading
Execution and design of promotional campaigns
Print production preparation
Computers: Experienced and trained in CS5: Adobe Photoshop, Illustrator, In Design, and Acrobat. Also trained in Microsoft Windows, Word, Excel, Dreamweaver, and Quark.
Experience
Freelance Graphic Designer , 01/2011 to Current Company Name
Magazine Layout Design.
Brochure Design.
Web Design.
Web Maintenance.
Owner , 01/2004 to Current Company Name
Creative design and layout of wedding invitations.
Preparation of art files and print specifications for various clients.
Creative design of marketing materials for various clients.
Website maintenance for various clients.
E-mail marketing.
Accounts Receivable Manager , 01/1998 to 01/2001 Company Name
Responsible for collections of all accounts.
Maintained daily cash balance.
Event Coordinator , 01/2004 to 01/2010
Creative design and layout of event posters, fliers and banners.
Coordinator of five major community events.
Personal Information
Ability to work hard and accomplish duties without direct supervision.
Additional Information
Self motivated & disciplined: Ability to work hard and accomplish duties without direct supervision.
",DESIGNER
24412546," BUSINESS DEVELOPMENT ASSOCIATE Executive Profile Award-winning sales executive with international sales experience. Skill Highlights Professional Experience Business Development Associate January 2015 to Current Company Name - City , State Responsible for prospecting and developing relationships for unqualified, and qualified sales leads through Market Master, Sales Force, cold calls and networking. Generated over 60 - 70 sales calls per day and distributed sales materials to the appropriate future clients. Secured appointments for the District Mangers I am assigned to. Built relationships with the District Managers and worked together in securing new leads and securing appointments with the proper contact before or after the client has been qualified and would assist in any way win the sale. Managing Director January 2000 to January 2015 Company Name - City , State Marketing and Management Company for telemarketing firms and the hospitality\hotel industry. Projects include, Accelerated Financial Center, LLC, M.R. Carter, LLC, The Ramada Inn, Stuart, FL, The Tourist Information Center of Martin County in Stuart, Florida. With MRC, I contracted with MR Carter LLC, and Accelerated Financial Center, LLC. Responsible for all telemarketing functions and sales, sales relationship building and administration for both million dollar company's which handled consumer credit card interest rate reductions under the Federal Credit Cart Act. At the Ramada I was responsible for Guest Services, Group Sales, Conference Services and Catering and Restaurant Management for and Annual 4 million dollar budget. I also instituted a program for cold calling and utilizing our CRS with the Ramada to prospect potential clients, sales promotion, and client relationship development. This was all done also with a variety of marketing methods. At the Information Center, I owned and managed the office at the I-95 exit, and primarily I also did all the sales prospecting calls for potential clients that would utilize our rack sales department. This was organized with the County, the hotel community throughout the State of Florida and also with FLAUSA and the State of Florida itself. General Manager January 1999 to January 2000 Company Name - City , State Developed and operated small thirty room upscale resort. Responsible for guest services, rooms, operations, accounting, and sales and marketing. Developed a strong sales prospecting follow through program for new clients and new prospects through sales avenues that included public relations and consumer awareness. First year annual revenue produced $400,000. Director of Sales January 1997 to January 1999 Company Name - City , State Responsible for all sales & marketing staff and sales aspects for the resort. This included public relations, client base relationship and awareness building and staff training to follow through with sales promotion processes. Property's annual revenue exceeded 10 million. Director of Travel Industry Sales January 1990 to January 1997 Company Name - City , State Indian River Plantation Resort & Yacht Harbor. Manager on Duty, Group Sales Manager, Director of Travel Industry Sales (Domestic and International). Was the leading Group Sales Manager for four years. Was appointed in 1995 as Director and developed the International and Domestic leisure markets. This portion of the leisure market room revenue increased by 2 million in 18 months. Senior Group Sales Manager January 1980 to January 1990 Company Name - City , State Management Trainee, Director of Conference Services & Catering, Group Sales Manager and Resort Manager on Duty. Trained in all departments of the property. Responsible for groups, and group bookings held at the property which involved the Midwest, Northeast, and Florida markets. Instituted a strong awareness and sales process which produced positive results to the property's bottom line. Annual revenues exceeded 60 million dollars. Leading Group Sales Manager, exceeding goal production for 5 years. Assistant Manager January 1975 to January 1980 Company Name - City , State Concentration on group, front and back of the house, for the Food & Beverage Division. Primary employment during College. Education B.S.B.A : Management Xavier University - City , State Management M.B.A : Marketing & Finance , 1978 Xavier University - City , State Marketing & Finance Interests YMCA of Martin County, Molly's House, Hibiscus House for Children, Council for the Arts of Martin County, Economic Council of Martin County, Sunshine State Games of The Treasure Coast, Stuart Main Street, Pineapple Festival of Jensen Beach, Special Olympics of Martin County, Academy of Travel & Tourism of Martin County, The Treasure Coast Tourism Committee for the Council of Chambers, The Hutchinson Island Tourism Development Council Committee for Martin County and St. Lucie County, Sunfest of Palm Beach, The Jensen Beach Chamber of Commerce, The Stuart\Martin County Chamber of Commerce, The Hobe Sound Chamber of Commerce Chili Cookoff, The Junior League of Martin County Travel Auction, The Palm Beach Hospitality Sales & Marketing Travel Auction, The Jensen Beach Chamber of Commerce Travel Auction, The Soroptomist International Travel Auction, The Kiwanis of Jensen Beach Dow Finsterwald Golf Classic and Travel Auction, The Jensen Beach Oak Tree Program for The Jensen Beach Chamber of Commerce, The Martin County Cultural Arts Travel Auction for Artsfest, The Academy of Travel & Tourism. Professional Affiliations American Hotel Motel Association of Palm Beach and Martin County, Hospitality Sales and Marketing Association International of Palm Beach (Lifetime Honorary Advisor), Hutchinson Island Tourism Committee of the Treasure Coast, The Stuart\Martin County Chamber of Commerce, The Jensen Beach Chamber of Commerce, Skull International of Palm Beach, The Chamber of Commerce of Palm Beach, The International Game Fish Tournament Observers and The International Game Fish Association. Memberships FLAUSA Kiwanis International of Jensen Beach, Historical Society of Martin County, Hotel Motel Association of Martin County and Palm Beach Hospitality, Sales & Marketing Association of Palm Beach, Hutchinson Island Tourism Committee of the Treasure Coast, The Stuart\Martin County Chamber of Commerce, The Jensen Beach Chamber of Commerce, Skull International of Palm Beach, The Chamber of Commerce of Palm Beach. Additional Information Volunteer Services:
YMCA of Martin County, Molly's House, Hibiscus House for Children, Council for the Arts of Martin County, Economic Council of Martin County, Sunshine State Games of The Treasure Coast, Stuart Main Street, Pineapple Festival of Jensen Beach, Special Olympics of Martin County, Academy of Travel & Tourism of Martin County, The Treasure Coast Tourism Committee for the Council of Chambers, The Hutchinson Island Tourism Development Council Committee for Martin County and St. Lucie County, Sunfest of Palm Beach, The Jensen Beach Chamber of Commerce, The Stuart\Martin County Chamber of Commerce, The Hobe Sound Chamber of Commerce Chili Cookoff, The Junior League of Martin County Travel Auction, The Palm Beach Hospitality Sales & Marketing Travel Auction, The Jensen Beach Chamber of Commerce Travel Auction, The Soroptomist International Travel Auction, The Kiwanis of Jensen Beach Dow Finsterwald Golf Classic and Travel Auction, The Jensen Beach Oak Tree Program for The Jensen Beach Chamber of Commerce, The Martin County Cultural Arts Travel Auction for Artsfest, The Academy of Travel & Tourism. Skills accounting, budget, cold calling, Credit, client, clients, staff training, Financial, Director, marketing, Market, Marketing and Management, materials, Excel, office, Outlook Express, Power Point, win, Word, networking, processes, promotion, public relations, relationship building, Restaurant Management, Sales, Sales Manager, telemarketing ","
BUSINESS DEVELOPMENT ASSOCIATE
Executive Profile
Award-winning sales executive with international sales experience.
Skill Highlights
Professional Experience
Business Development Associate January 2015 to Current Company Name - City , State
Responsible for prospecting and developing relationships for unqualified, and qualified sales leads through Market Master, Sales Force, cold calls and networking.
Generated over 60 - 70 sales calls per day and distributed sales materials to the appropriate future clients.
Secured appointments for the District Mangers I am assigned to.
Built relationships with the District Managers and worked together in securing new leads and securing appointments with the proper contact before or after the client has been qualified and would assist in any way win the sale.
Managing Director January 2000 to January 2015 Company Name - City , State
Marketing and Management Company for telemarketing firms and the hospitality\hotel industry.
Projects include, Accelerated Financial Center, LLC, M.R. Carter, LLC, The Ramada Inn, Stuart, FL, The Tourist Information Center of Martin County in Stuart, Florida.
With MRC, I contracted with MR Carter LLC, and Accelerated Financial Center, LLC.
Responsible for all telemarketing functions and sales, sales relationship building and administration for both million dollar company's which handled consumer credit card interest rate reductions under the Federal Credit Cart Act.
At the Ramada I was responsible for Guest Services, Group Sales, Conference Services and Catering and Restaurant Management for and Annual 4 million dollar budget.
I also instituted a program for cold calling and utilizing our CRS with the Ramada to prospect potential clients, sales promotion, and client relationship development.
This was all done also with a variety of marketing methods.
At the Information Center, I owned and managed the office at the I-95 exit, and primarily I also did all the sales prospecting calls for potential clients that would utilize our rack sales department.
This was organized with the County, the hotel community throughout the State of Florida and also with FLAUSA and the State of Florida itself.
General Manager January 1999 to January 2000 Company Name - City , State
Developed and operated small thirty room upscale resort.
Responsible for guest services, rooms, operations, accounting, and sales and marketing.
Developed a strong sales prospecting follow through program for new clients and new prospects through sales avenues that included public relations and consumer awareness.
First year annual revenue produced $400,000.
Director of Sales January 1997 to January 1999 Company Name - City , State
Responsible for all sales & marketing staff and sales aspects for the resort.
This included public relations, client base relationship and awareness building and staff training to follow through with sales promotion processes.
Property's annual revenue exceeded 10 million.
Director of Travel Industry Sales January 1990 to January 1997 Company Name - City , State
Indian River Plantation Resort & Yacht Harbor.
Manager on Duty, Group Sales Manager, Director of Travel Industry Sales (Domestic and International).
Was the leading Group Sales Manager for four years.
Was appointed in 1995 as Director and developed the International and Domestic leisure markets.
This portion of the leisure market room revenue increased by 2 million in 18 months.
Senior Group Sales Manager January 1980 to January 1990 Company Name - City , State
Management Trainee, Director of Conference Services & Catering, Group Sales Manager and Resort Manager on Duty.
Trained in all departments of the property.
Responsible for groups, and group bookings held at the property which involved the Midwest, Northeast, and Florida markets.
Instituted a strong awareness and sales process which produced positive results to the property's bottom line.
Annual revenues exceeded 60 million dollars.
Leading Group Sales Manager, exceeding goal production for 5 years.
Assistant Manager January 1975 to January 1980 Company Name - City , State
Concentration on group, front and back of the house, for the Food & Beverage Division.
Primary employment during College.
Education
B.S.B.A : Management Xavier University - City , State Management
M.B.A : Marketing & Finance , 1978 Xavier University - City , State
Marketing & Finance
Interests
YMCA of Martin County, Molly's House, Hibiscus House for Children, Council for the Arts of Martin County, Economic Council of Martin County, Sunshine State Games of The Treasure Coast, Stuart Main Street, Pineapple Festival of Jensen Beach, Special Olympics of Martin County, Academy of Travel & Tourism of Martin County, The Treasure Coast Tourism Committee for the Council of Chambers, The Hutchinson Island Tourism Development Council Committee for Martin County and St. Lucie County, Sunfest of Palm Beach, The Jensen Beach Chamber of Commerce, The Stuart\Martin County Chamber of Commerce, The Hobe Sound Chamber of Commerce Chili Cookoff, The Junior League of Martin County Travel Auction, The Palm Beach Hospitality Sales & Marketing Travel Auction, The Jensen Beach Chamber of Commerce Travel Auction, The Soroptomist International Travel Auction, The Kiwanis of Jensen Beach Dow Finsterwald Golf Classic and Travel Auction, The Jensen Beach Oak Tree Program for The Jensen Beach Chamber of Commerce, The Martin County Cultural Arts Travel Auction for Artsfest, The Academy of Travel & Tourism.
Professional Affiliations
American Hotel Motel Association of Palm Beach and Martin County, Hospitality Sales and Marketing Association International of Palm Beach (Lifetime Honorary Advisor), Hutchinson Island Tourism Committee of the Treasure Coast, The Stuart\Martin County Chamber of Commerce, The Jensen Beach Chamber of Commerce, Skull International of Palm Beach, The Chamber of Commerce of Palm Beach, The International Game Fish Tournament Observers and The International Game Fish Association. Memberships FLAUSA Kiwanis International of Jensen Beach, Historical Society of Martin County, Hotel Motel Association of Martin County and Palm Beach Hospitality, Sales & Marketing Association of Palm Beach, Hutchinson Island Tourism Committee of the Treasure Coast, The Stuart\Martin County Chamber of Commerce, The Jensen Beach Chamber of Commerce, Skull International of Palm Beach, The Chamber of Commerce of Palm Beach.
Additional Information
Volunteer Services:
YMCA of Martin County, Molly's House, Hibiscus House for Children, Council for the Arts of Martin County, Economic Council of Martin County, Sunshine State Games of The Treasure Coast, Stuart Main Street, Pineapple Festival of Jensen Beach, Special Olympics of Martin County, Academy of Travel & Tourism of Martin County, The Treasure Coast Tourism Committee for the Council of Chambers, The Hutchinson Island Tourism Development Council Committee for Martin County and St. Lucie County, Sunfest of Palm Beach, The Jensen Beach Chamber of Commerce, The Stuart\Martin County Chamber of Commerce, The Hobe Sound Chamber of Commerce Chili Cookoff, The Junior League of Martin County Travel Auction, The Palm Beach Hospitality Sales & Marketing Travel Auction, The Jensen Beach Chamber of Commerce Travel Auction, The Soroptomist International Travel Auction, The Kiwanis of Jensen Beach Dow Finsterwald Golf Classic and Travel Auction, The Jensen Beach Oak Tree Program for The Jensen Beach Chamber of Commerce, The Martin County Cultural Arts Travel Auction for Artsfest, The Academy of Travel & Tourism.
Skills
accounting, budget, cold calling, Credit, client, clients, staff training, Financial, Director, marketing, Market, Marketing and Management, materials, Excel, office, Outlook Express, Power Point, win, Word, networking, processes, promotion, public relations, relationship building, Restaurant Management, Sales, Sales Manager, telemarketing
",BUSINESS-DEVELOPMENT
15353911," LEAD ARTIST Summary I'm a fast-learning and enthusiastic animator seeking professional experience. I have over 7 years of formal art training, both digital and traditional. I'm skilled at design and character animation. Software Skills Animation: Toon Boom Harmony, TV Paint, Adobe Flash Illustration: Adobe Photoshop, Adobe Illustrator, Aseprite, Paintool SAI, Gimp Post-Production: Adobe After-Effects, Adobe Premiere, Final Cut Pro Experience 02/2017 - Current Company Name － City , State Lead Artist Design custom D&D character sprites, ""party"" and menu screens, and backgrounds fitting 8-bit video game aesthetics for an upcoming Dungeons and Dragons YouTube series. 06/2016 - 08/2016 Company Name － City , State Digital Arts Assistant Instructor Assisted in teaching digital art, film, photography, minecraft-modding, coding, and animation to kids ages 5-18. 05/2015 - 08/2015 Company Name － City , State Canvassing Manager Gathered donations for the ACLU's proposed Employment Non-Discrimination Act for the protection of LGBT+ people in the workplace. Education 2018 Loyola Marymount University － City , State , United States Bachelor of Arts : Animation Created two 5-minute animated short films with peers Designed and programmed two games Working knowledge of industry-standard animation programs ​ 2014 Da Vinci Design High School － City , State , United States High School Diploma : Art & Design Project based learning Published a small comic book with peers Presented designs to Karten Design Placed first with my team in the Junior Qualcomm Tricorder X-Prize Design competition ","
LEAD ARTIST
Summary
I'm a fast-learning and enthusiastic animator seeking professional experience. I have over 7 years of formal art training, both digital and traditional. I'm skilled at design and character animation.
Software Skills
Animation: Toon Boom Harmony, TV Paint, Adobe Flash
Post-Production: Adobe After-Effects, Adobe Premiere, Final Cut Pro
Experience
02/2017 - Current
Company Name － City , State Lead Artist
Design custom D&D character sprites, ""party"" and menu screens, and backgrounds fitting 8-bit video game aesthetics for an upcoming Dungeons and Dragons YouTube series.
06/2016 - 08/2016
Company Name － City , State Digital Arts Assistant Instructor Assisted in teaching digital art, film, photography, minecraft-modding, coding, and animation to kids ages 5-18.
05/2015 - 08/2015
Company Name － City , State Canvassing Manager Gathered donations for the ACLU's proposed Employment Non-Discrimination Act for the protection of LGBT+ people in the workplace.
Education
2018
Loyola Marymount University － City , State , United States Bachelor of Arts : Animation
Created two 5-minute animated short films with peers
Designed and programmed two games
Working knowledge of industry-standard animation programs
‚Äã
2014
Da Vinci Design High School － City , State , United States High School Diploma : Art & Design
Project based learning
Published a small comic book with peers
Presented designs to Karten Design
Placed first with my team in the Junior Qualcomm Tricorder X-Prize Design competition
",DIGITAL-MEDIA
18714571," CNA IN SKILLED HEALTHCARE Professional Background I am looking to further my career using my knowledge and skills obtained in the healthcare industry over the past eleven years. I feel I could contribute to any company where I may be employed by utilizing the training, skills, and experience I have acquired. Skill Highlights ADL's Vitals I/O Caretracker Documentation Positioning Gait Belt Sliding Board Transfer Mechanical Lifts Accomplishments Trained new employees at Redstone Highlands. Geriatric Course. CNA certification. Excellent communication skills. Associates Degree from the Art Institute. Diploma in Computer Technology plus classes in Computer Systems Electronics Technology and Web Design at Westmoreland County Community College. Professional Experience 10/2014 to Current CNA in Skilled Healthcare Company Name － City , State Provided primary resident care and assistance with daily living activities. Provided caring companionship to elderly and developmentally disabled patients. Worked as part of team to execute proper care of body mechanics and safety of patient. Obtained vitals for a floor of 25 patients per shift Maintained patient privacy and confidential patient information. Monitored patients with acute conditions. ​ ​ 04/2013 to 12/2013 CNA in Skilled Healthcare Company Name － City , State Assisted patients with multiple chronic diagnoses, including COPD and asthma. Supported patients with customized patient teaching tools. Maintained patient privacy and confidential patient information. Obtained vitals for a floor of 25 patients per shift. Provided primary resident care and assistance with daily living activities. ​ 08/2012 to 03/2013 CNA in Skilled Healthcare Company Name － City , State Provided primary resident care and assistance with daily living activities. Worked as part of team to execute proper care of body mechanics and safety of patient. Obtained vitals for a floor of 25 patients per shift. Maintained patient privacy and confidential patient information. Monitored patients with acute conditions. 01/2011 to 04/2012 CNA in Skilled Healthcare Company Name － City , State Assisted patients with multiple chronic diagnoses, including COPD and asthma. Supported patients with customized patient teaching tools. Participated in unit based Quality Assurance Program. Escorted patients to examination rooms and prepared them for physician exams. Provided primary resident care and assistance with daily living activities. 09/2008 to 10/2010 CNA in Skilled, Assisted, and Personal Settings Company Name － City , State Provided primary resident care and assistance with daily living activities. Provided caring companionship to elderly and developmentally disabled patients. Obtained vitals for a floor of 25 patients per shift. Maintained patient privacy and confidential patient information. Provided diagnoses and treated patients with chronic and acute health problems, including MI, arrhythmias, asthma, COPD, pneumonia. Trained new employees for the skilled units. 10/2007 to 09/2008 CNA in State Skilled Facility Company Name － City , State Assisted patients with multiple chronic diagnoses, including COPD and asthma. Supported patients with customized patient teaching tools. Participated in unit based Quality Assurance Program. Escorted patients to examination rooms and prepared them for physician exams. Provided primary resident care and assistance with daily living activities. 01/2007 to 07/2007 Home Health Aide Company Name － City , State Provided caring companionship to elderly and developmentally disabled patients. Provided primary resident care and assistance with daily living activities. Observed and documented patient status and reported patient complaints to the case manager. Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs and heat-lamp stimulation. Assisted with adequate nutrition and fluid intake. Provided meals and housekeeping. Education and Training 2014 Computer Systems Electronics Technology Computer Technology Westmoreland County Community College － City , State , United States Computer Systems Electronics Technology, Pre Nursing classes, Liberal Arts, Web Design and Programming, Computer Technology. 06/90 AST Degree : Visual Communications Art Institute of Pittsburgh Visual Communications 06/81 Academic Diploma : General Hempfield Senior High School － City , State , United States Certifications Pennsylvania CNA license and previous SC CNA license Skills Arts, Assisted Living, CNA, Coaching, Customer Service, Financial, Home Health, Nursing, Receiving, Shipping, Web Design and Programming Additional Information Personal and Work References Upon Request ","
CNA IN SKILLED HEALTHCARE
Professional Background
I am looking to further my career using my knowledge and skills obtained in the healthcare industry over the past eleven years. I feel I could contribute to any company where I may be employed by utilizing the training, skills, and experience I have acquired.
Skill Highlights
ADL's
Vitals
I/O
Caretracker Documentation
Positioning
Gait Belt
Sliding Board Transfer
Mechanical Lifts
Accomplishments
Trained new employees at Redstone Highlands. Geriatric Course. CNA certification. Excellent communication skills. Associates Degree from the Art Institute. Diploma in Computer Technology plus classes in Computer Systems Electronics Technology and Web Design at Westmoreland County Community College.
Professional Experience
10/2014 to Current
CNA in Skilled Healthcare Company Name － City , State
Provided primary resident care and assistance with daily living activities.
Provided caring companionship to elderly and developmentally disabled patients.
Worked as part of team to execute proper care of body mechanics and safety of patient.
Obtained vitals for a floor of 25 patients per shift
Maintained patient privacy and confidential patient information.
Monitored patients with acute conditions.
‚Äã
‚Äã
04/2013 to 12/2013
CNA in Skilled Healthcare Company Name － City , State
Assisted patients with multiple chronic diagnoses, including COPD and asthma.
Supported patients with customized patient teaching tools.
Maintained patient privacy and confidential patient information.
Obtained vitals for a floor of 25 patients per shift.
Provided primary resident care and assistance with daily living activities.
‚Äã
08/2012 to 03/2013
CNA in Skilled Healthcare Company Name － City , State
Provided primary resident care and assistance with daily living activities.
Worked as part of team to execute proper care of body mechanics and safety of patient.
Obtained vitals for a floor of 25 patients per shift.
Maintained patient privacy and confidential patient information.
Monitored patients with acute conditions.
01/2011 to 04/2012
CNA in Skilled Healthcare Company Name － City , State
Assisted patients with multiple chronic diagnoses, including COPD and asthma.
Supported patients with customized patient teaching tools.
Participated in unit based Quality Assurance Program.
Escorted patients to examination rooms and prepared them for physician exams.
Provided primary resident care and assistance with daily living activities.
09/2008 to 10/2010
CNA in Skilled, Assisted, and Personal Settings Company Name － City , State
Provided primary resident care and assistance with daily living activities.
Provided caring companionship to elderly and developmentally disabled patients.
Obtained vitals for a floor of 25 patients per shift.
Maintained patient privacy and confidential patient information.
Provided diagnoses and treated patients with chronic and acute health problems, including MI, arrhythmias, asthma, COPD, pneumonia.
Trained new employees for the skilled units.
10/2007 to 09/2008
CNA in State Skilled Facility Company Name － City , State
Assisted patients with multiple chronic diagnoses, including COPD and asthma.
Supported patients with customized patient teaching tools.
Participated in unit based Quality Assurance Program.
Escorted patients to examination rooms and prepared them for physician exams.
Provided primary resident care and assistance with daily living activities.
01/2007 to 07/2007
Home Health Aide Company Name － City , State
Provided caring companionship to elderly and developmentally disabled patients.
Provided primary resident care and assistance with daily living activities.
Observed and documented patient status and reported patient complaints to the case manager.
Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs and heat-lamp stimulation.
Assisted with adequate nutrition and fluid intake.
Provided meals and housekeeping.
Education and Training
2014
Computer Systems Electronics Technology Computer Technology Westmoreland County Community College － City , State , United States Computer Systems Electronics Technology, Pre Nursing classes, Liberal Arts, Web Design and Programming, Computer Technology.
06/90
AST Degree : Visual Communications Art Institute of Pittsburgh Visual Communications
06/81
Academic Diploma : General Hempfield Senior High School － City , State , United States
Certifications
Pennsylvania CNA license and previous SC CNA license
Skills
Arts, Assisted Living, CNA, Coaching, Customer Service, Financial, Home Health, Nursing, Receiving, Shipping, Web Design and Programming
Additional Information
Personal and Work References Upon Request
",HEALTHCARE
20138606," COMMUNITY ADVOCATE Summary Compassionat e social services professional and active listener dedicated to working tirelessly with clients to help them resolve mental health issues and thrive on their own terms.Eager to learn   Highlights 30 hour Domestic Violence Training Customer services training Proficient in Microsoft Office: Excel/Word/PowerPoint/Publisher/Outlook Type 50 WPM Leadership Training Mental Health Facilitator Skilled DV Facilitator Skilled Advocate Violence prevention Attentive listener Sensitive Empathetic Detail-oriented Excellent interpersonal skills Accomplishments Developed a 10 member supported partnership that helped victims of domestic violence get housed, gain skills, employment, and ongoing support that resulted in sustainability. Experience Community Advocate February 2015 to February 2016 Company Name － City , State Developed and maintained resources for walk-in clients with emergent needs. Participated in additional training requirements in an effort to stay abreast for the ever changing rules and regulations associated with the various governmental programs Interviewed clients about pressing issues including safety needs, food, clothing, housing, finances, employment, and physical and mental health to determine nature of client need Helped identify inner capacities connecting to external resources and resource systems Advocated and educated clients on housing and how to work through barriers that prevent housing. Facilitated and Co-facilitate community support groups utilizing psycho education module Compiled records, collects data, and prepares reports and conducted outcome measurements with assessment tools Organized and assisted with outreach and presentation including resource tabling Ensured all services are adhered to confidentiality laws and standards and principles Advocacy Based Counseling Participated in community committee teams which included task forces, and event planning Provided appropriate group boundaries assist education our reach manager with program development, tracking and reporting Advocacy based counseling in accordance to WAC 388-61A Chapter 70.123 RCW Created partnerships and collaborations that best suited clients at the YWCA On-Call Domestic Violence Advocate/Intern for Children's Program /YWCA 2013 Performed crises intervention and safety planning Conducted shelter intake including screening, interviews, orientation to shelter facilities. Collected and entered client data and service data in computer system Supplied administrative support when needed Monitored alarms and cameras and maintains the security of shelter entrances and performed safety through Modeled, explained and enforced shelter rules, policies and procedures Communicates donation, volunteer or supply request appropriately Provided secure and sound structure of activities that aligns with the vision of the YWCA through the use of communication and applied principles Helped contribute to meaningful activities that provide an outlet of creativity that fosters ingenuity and leadership skills in youth. Ensured shelter is neat, clean and in adherence with state and local health standards Supported the holistic healing, resilience, and developmental growth of children/youth impacted by Domestic Violence and other trauma Developed, plans, and implements curriculum for children ages 6-12 years, in conjunction with Children's Program Manager and other program staff. Maintained a predictable and consistent rhythm in the program as well as expectations, boundaries and guidelines. Helped children/youth develop their own safety plan and build safety skills. Assisted children/youth with skill-development. Adapted to changing program needs and available to work a flexible schedule, as needed Partnered with parents in supporting the overall social, emotional, cognitive and developmental health of their children Assisted children/youth with skill-development and develops and maintains a clean, orderly, developmentally rich and safe program space. Maintained a caseload of 15 plus client case loads working under strict confidentiality and strict time limits Consulted with other professionals regarding the treatment of specific clients. Educated clients and their families regarding other community resources. developed workable solutions for recurring problems for individuals and families. Managed caseloads and acted as an advocate for client rights Provided support to homeless clients, and connected them with community resources. Volunteer Coordinator/Assistant Treasurer September 2013 to June 2015 Company Name － City , State Recruited volunteers and publicized volunteer opportunities appropriately matching positions to volunteers. Created and Managed a database for volunteers Participated in planning, implementation, of fund raising ideas and events Assisted in keeping financial records of all PTA activities using QuickBooks Maintained continuous and direct communication with president and treasurer Secured signatures on necessary documents Enforced risk management compliance Assist with preparation of semi-annual audits. Administrative Assistant January 2011 to January 2014 Company Name － City , State Answered multi-lined phones Filed documents Updated database Created documents and dispersed them to various departments and churches Set up presentations through PowerPoint Created and prepared materials for various events Provided data entry Took memos sent and received correspondence Worked various computer programs/sorted mail. Increased meeting efficiency by developing meeting agendas. M aintained and organized master Resident Index and information files in master database. Retention Specialist January 2008 to January 2009 Company Name － City , State Answered and received calls in a timely manner Deescalated customer grievances Data Entry and processed payments Upgraded and sold various packages Started, transferred, and disconnected services Retained clients. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Maintained up-to-date records at all times. Developed effective relationships with all call center departments through clear communication. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow-up calls for customers who reported product issues. Properly directed inbound calls in phone queues to improve call flow. Education Bachelor's Degree : Human Services Management , 2017 University of Phoenix － City , State , King Human Services Management In progress Training at YWCA Domestic Violence agency Skills administrative support, Counseling, creativity, client, clients, Customer services, Data Entry, database, event planning, financial, fund raising, leadership skills, Leadership Training, materials, mental health, Excel, mail, Microsoft Office, Outlook, PowerPoint, Publisher, Word, neat, cameras, policies, presentations, program development, progress, QuickBooks, reporting, risk management, safety, sound, phones, trauma, Type 50 WPM, vision ","
COMMUNITY ADVOCATE
Summary
Compassionat e social services professional and active listener dedicated to working tirelessly with clients to help them resolve mental health issues and thrive on their own terms.Eager to learn
 
Highlights
30 hour Domestic Violence Training
Customer services training
Proficient in Microsoft Office: Excel/Word/PowerPoint/Publisher/Outlook
Type 50 WPM
Leadership Training
Mental Health Facilitator
Skilled DV Facilitator
Skilled Advocate
Violence prevention
Attentive listener
Sensitive
Empathetic
Detail-oriented
Excellent interpersonal skills
Accomplishments
Developed a 10 member supported partnership that helped victims of domestic violence get housed, gain skills, employment, and ongoing support that resulted in sustainability.
Experience
Community Advocate February 2015 to February 2016 Company Name － City , State
Developed and maintained resources for walk-in clients with emergent needs.
Participated in additional training requirements in an effort to stay abreast for the ever changing rules and regulations associated with the various governmental programs Interviewed clients about pressing issues including safety needs, food, clothing, housing, finances, employment, and physical and mental health to determine nature of client need Helped identify inner capacities connecting to external resources and resource systems Advocated and educated clients on housing and how to work through barriers that prevent housing.
Facilitated and Co-facilitate community support groups utilizing psycho education module Compiled records, collects data, and prepares reports and conducted outcome measurements with assessment tools Organized and assisted with outreach and presentation including resource tabling Ensured all services are adhered to confidentiality laws and standards and principles Advocacy Based Counseling Participated in community committee teams which included task forces, and event planning Provided appropriate group boundaries assist education our reach manager with program development, tracking and reporting Advocacy based counseling in accordance to WAC 388-61A Chapter 70.123 RCW Created partnerships and collaborations that best suited clients at the YWCA On-Call Domestic Violence Advocate/Intern for Children's Program /YWCA 2013 Performed crises intervention and safety planning Conducted shelter intake including screening, interviews, orientation to shelter facilities.
Collected and entered client data and service data in computer system Supplied administrative support when needed Monitored alarms and cameras and maintains the security of shelter entrances and performed safety through Modeled, explained and enforced shelter rules, policies and procedures Communicates donation, volunteer or supply request appropriately Provided secure and sound structure of activities that aligns with the vision of the YWCA through the use of communication and applied principles Helped contribute to meaningful activities that provide an outlet of creativity that fosters ingenuity and leadership skills in youth.
Ensured shelter is neat, clean and in adherence with state and local health standards Supported the holistic healing, resilience, and developmental growth of children/youth impacted by Domestic Violence and other trauma Developed, plans, and implements curriculum for children ages 6-12 years, in conjunction with Children's Program Manager and other program staff.
Maintained a predictable and consistent rhythm in the program as well as expectations, boundaries and guidelines.
Helped children/youth develop their own safety plan and build safety skills.
Assisted children/youth with skill-development.
Adapted to changing program needs and available to work a flexible schedule, as needed Partnered with parents in supporting the overall social, emotional, cognitive and developmental health of their children Assisted children/youth with skill-development and develops and maintains a clean, orderly, developmentally rich and safe program space.
Maintained a caseload of 15 plus client case loads working under strict confidentiality and strict time limits
Consulted with other professionals regarding the treatment of specific clients.
Educated clients and their families regarding other community resources.
developed workable solutions for recurring problems for individuals and families.
Managed caseloads and acted as an advocate for client rights
Provided support to homeless clients, and connected them with community resources.
Volunteer Coordinator/Assistant Treasurer September 2013 to June 2015 Company Name － City , State
Recruited volunteers and publicized volunteer opportunities appropriately matching positions to volunteers.
Created and Managed a database for volunteers Participated in planning, implementation, of fund raising ideas and events Assisted in keeping financial records of all PTA activities using QuickBooks Maintained continuous and direct communication with president and treasurer Secured signatures on necessary documents Enforced risk management compliance Assist with preparation of semi-annual audits.
Administrative Assistant January 2011 to January 2014 Company Name － City , State
Answered multi-lined phones Filed documents Updated database Created documents and dispersed them to various departments and churches Set up presentations through PowerPoint Created and prepared materials for various events Provided data entry Took memos sent and received correspondence Worked various computer programs/sorted mail.
Increased meeting efficiency by developing meeting agendas.
M aintained and organized master Resident Index and information files in master database.
Retention Specialist January 2008 to January 2009 Company Name － City , State
Answered and received calls in a timely manner Deescalated customer grievances Data Entry and processed payments Upgraded and sold various packages Started, transferred, and disconnected services Retained clients.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified timeframes.
Maintained up-to-date records at all times.
Developed effective relationships with all call center departments through clear communication.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Properly directed inbound calls in phone queues to improve call flow.
Education
Bachelor's Degree : Human Services Management , 2017 University of Phoenix － City , State , King
Human Services Management In progress
Training at YWCA Domestic Violence agency
Skills
administrative support, Counseling, creativity, client, clients, Customer services, Data Entry, database, event planning, financial, fund raising, leadership skills, Leadership Training, materials, mental health, Excel, mail, Microsoft Office, Outlook, PowerPoint, Publisher, Word, neat, cameras, policies, presentations, program development, progress, QuickBooks, reporting, risk management, safety, sound, phones, trauma, Type 50 WPM, vision
",ADVOCATE
15471999," DESIGNER STYLIST Summary High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently. Highlights Reliable and punctual Cash handling accuracy Organized Time management Detail-oriented Strong communication skills Flexible schedule POS systems Energetic self-starter Excellent communication skills Experience 02/2014 to 11/2014 Designer Stylist Company Name － City , State Cut, trimmed and shaped hair or hairpieces, based on customers' instructions, hair type and facial features, using clippers, scissors, trimmers and razors Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles Scheduled client appointments Eyelash extensions Utilized bleach, dye, or tint hair, using applicator or brush Shampooed, rinsed, conditioned and dried hair according to state regulations Demonstrate and sell hair care products and cosmetics Used cash register, in charge of daily total sales, and answered phone. Helped customers select products that best fit their personal needs. Processed an average of 30 transactions each day in a timely manner. Answered customers' questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings.Offered exceptional customer service to differentiate and promote the company brand.Consulted with customers on the latest styles and trends.Kept the showroom clean and maintained neat, orderly product displays.Built customer confidence by actively listening to their concerns and giving appropriate feedback. 12/2012 to 11/2013 Stylist and Receptionist Company Name － City , State Cut, trimmed and shaped hair or hairpieces, based on customers' instructions, hair type and facial features, using clippers, scissors, trimmers and razors Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles Scheduled client appointments Eyelash extensions Utilized bleach, dye, or tint hair, using applicator or brush Shampooed, rinsed, conditioned and dried hair according to state regulations Demonstrate and sell hair care products and cosmetics Used cash register, in charge of daily total sales, and answered phone. Computed sales prices, total purchases and processed payments.Described merchandise and explain operation of merchandise to customers.Operated a cash register to process cash, check and credit card transactions.Administered all point of sale opening and closing procedures.Explained information about the quality, value and style of products to Influence customer buying decisions. 07/2012 to 09/2012 Stylist Company Name － City , State Cut, trimmed and shaped hair or hairpieces, based on customers' instructions, hair type and facial features, using clippers, scissors, trimmers and razors Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles Scheduled client appointments Men's Haircut Utilized bleach, dye, or tint hair, using applicator or brush Shampooed, rinsed, conditioned and dried hair according to state regulations Demonstrate and sell hair care products and cosmetics. Administered all point of sale opening and closing procedures.Guided customers in choosing items that reflected personal style and shape. 01/2011 to 01/2012 Student Stylist Company Name － City , State Cut, trimmed and shaped hair or hairpieces, based on customers' instructions, hair type and facial features, using clippers, scissors, trimmers and razors Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles Scheduled client appointments Utilized bleach, dye, or tint hair, using applicator or brush Shampooed, rinsed, conditioned and dried hair according to state regulations Demonstrate and sell hair care products and cosmetics. Explained information about the quality, value and style of products to Influence customer buying decisions.Guided customers in choosing items that reflected personal style and shape. Education 2012 Cosmetology License : Licensed Cosmetologist Marinello's School of Beauty － City , State , USA Licensed Cosmetologist Glendale, CA State of California Barbering and Cosmetology: KK538342 2010 High School Diploma : High School Eleanor Roosevelt High School － City , State , USA Skills Profound ability to address customer concerns, demonstrating empathy while consistently moving the customer towards commitment. Proved ability to be persistence, overcome obstacles, and consistently strives to improve skills and achieve goals. Uncommon ability to organize and control job responsibilities, particularly the accuracy and productivity related to work flow. In-depth ability to multi-task and manage multiple projects in fast paced environment. Uncommon detail oriented with excellent problem solving and follow-up skills. Strong interpersonal skills; remarkable ability to achieve results through team leadership. Excellent time management skill - knowing how long a subject will take to be made-up and working quickly and accurately in time-pressured conditions. cash register, POS system, answering phone ","
DESIGNER STYLIST
Summary
High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently.
Highlights
Reliable and punctual
Cash handling accuracy
Organized
Time management
Detail-oriented
Strong communication skills
Flexible schedule
POS systems
Energetic self-starter
Excellent communication skills
Experience
02/2014 to 11/2014
Designer Stylist Company Name － City , State
Cut, trimmed and shaped hair or hairpieces, based on customers' instructions, hair type and facial features, using clippers, scissors, trimmers and razors Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles Scheduled client appointments Eyelash extensions Utilized bleach, dye, or tint hair, using applicator or brush Shampooed, rinsed, conditioned and dried hair according to state regulations Demonstrate and sell hair care products and cosmetics Used cash register, in charge of daily total sales, and answered phone. Helped customers select products that best fit their personal needs. Processed an average of 30 transactions each day in a timely manner. Answered customers' questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings.Offered exceptional customer service to differentiate and promote the company brand.Consulted with customers on the latest styles and trends.Kept the showroom clean and maintained neat, orderly product displays.Built customer confidence by actively listening to their concerns and giving appropriate feedback.
12/2012 to 11/2013
Stylist and Receptionist Company Name － City , State
Cut, trimmed and shaped hair or hairpieces, based on customers' instructions, hair type and facial features, using clippers, scissors, trimmers and razors Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles Scheduled client appointments Eyelash extensions Utilized bleach, dye, or tint hair, using applicator or brush Shampooed, rinsed, conditioned and dried hair according to state regulations Demonstrate and sell hair care products and cosmetics Used cash register, in charge of daily total sales, and answered phone. Computed sales prices, total purchases and processed payments.Described merchandise and explain operation of merchandise to customers.Operated a cash register to process cash, check and credit card transactions.Administered all point of sale opening and closing procedures.Explained information about the quality, value and style of products to Influence customer buying decisions.
07/2012 to 09/2012
Stylist Company Name － City , State
Cut, trimmed and shaped hair or hairpieces, based on customers' instructions, hair type and facial features, using clippers, scissors, trimmers and razors Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles Scheduled client appointments Men's Haircut Utilized bleach, dye, or tint hair, using applicator or brush Shampooed, rinsed, conditioned and dried hair according to state regulations Demonstrate and sell hair care products and cosmetics. Administered all point of sale opening and closing procedures.Guided customers in choosing items that reflected personal style and shape.
01/2011 to 01/2012
Student Stylist Company Name － City , State
Cut, trimmed and shaped hair or hairpieces, based on customers' instructions, hair type and facial features, using clippers, scissors, trimmers and razors Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles Scheduled client appointments Utilized bleach, dye, or tint hair, using applicator or brush Shampooed, rinsed, conditioned and dried hair according to state regulations Demonstrate and sell hair care products and cosmetics. Explained information about the quality, value and style of products to Influence customer buying decisions.Guided customers in choosing items that reflected personal style and shape.
Education
2012
Cosmetology License : Licensed Cosmetologist Marinello's School of Beauty － City , State , USA
Licensed Cosmetologist Glendale, CA
State of California Barbering and Cosmetology: KK538342
2010
High School Diploma : High School Eleanor Roosevelt High School － City , State , USA
Skills
Profound ability to address customer concerns, demonstrating empathy while consistently moving the customer towards commitment.
Proved ability to be persistence, overcome obstacles, and consistently strives to improve skills and achieve goals.
Uncommon ability to organize and control job responsibilities, particularly the accuracy and productivity related to work flow. In-depth ability to multi-task and manage multiple projects in fast paced environment.
Uncommon detail oriented with excellent problem solving and follow-up skills. Strong interpersonal skills; remarkable ability to achieve results through team leadership.
Excellent time management skill - knowing how long a subject will take to be made-up and working quickly and accurately in time-pressured conditions.
cash register, POS system, answering phone
",DESIGNER
58915642," DIGITAL M&E RESEARCH INTERN Skills Microsoft Office Suite; Venture Capital Financial Model
Interests: Entrepreneurship, Mentoring, Education, Basketball, Strength Training, Venture Capital Interests Penn Summer Abroad, Scholar of Environmental Studies, in Rotterdam & Berlin June 2015 - June 2015
· Engaged in a lecture series about water management and the Energiewende which fortified the immersion into the culture of
environmental sustainability in Rotterdam and Berlin for two weeks
· Culminated in a presentation on strategic plan to implement water management and Energiewende tactics to USA
National Dominican Student Conference, Officer of Logistics and Finances Sept. 2014 - Mar. 2015
· Managed and balanced the conference's $26,000+ budget. Individually raised $3,800+ for the conference from external
sources and internal sources; like KIPP Through College, Greenfield Intercultural Center, PennKIPP
· Coordinated and executed three-day conference for 390 university students throughout the US
· Designed and organized a Dominican Linguistics workshop by inviting prestigious BYU Professor Alba and Dr. Ferreira
CAMPUS INVOLVEMENT
Grupo Quisqueyano (Dominican Student Association), Officer of Finances Dec. 2014 - Dec. 2016
· Administrated a budget of $800, and funding for the student organization
Dana How Scholar Program, Active Mentor Sept. 2013 - Sept. 2016
· Volunteer to mentor and educate West Philadelphia high school students in order to get them ready for college
Big Brother Big Sister, Big Brother Sept. 2015 - Sept. 2016
· Serve as a positive role model and friend for children in West Philadelphia in an on-going one to one relationship
MoneyThink, Active Mentor Sept. 2015 - Sept. 2016
· Structured personal finance lesson plans to fit the need of Philadelphia high school students in order to allow them to teach them
about being financially more independent Experience Digital M&E Research Intern May 2016 to August 2016 Company Name － City , State Refined quantitative and qualitative data in order to optimize business products for individual project managers. Evaluated Big Data to generate fundamental frameworks being utilized to normalize product data across all entertainment brands. September 2015 to December 2015 Company Name － City , State Developed a five-year growth strategy to utilize for the next potential funding round of the growth firm. Generated a 50-page report that included contacting 700 colleges receiving a response rate of 11%. Business Development Intern May 2015 to August 2015 Company Name － City , State Analyzed daily and monthly partnership costs in order to determine day to day changes on cost structure of partnerships. Proposed and presented 5 new key partnerships that will be pivotal for the transition phase into TheStreet, Inc.'s Financial
Content Network 2.0
Banco del Austro, Loans & Credit Card Intern, Cuenca, Ecuador July 2014 - Aug. 2014. Implemented statistical analysis of data using Excel, focusing on customer and bank databases such as credit card
purchases, POS system, customer information, and customer complaints. Completed and filed paper work for loan department. Education and Training Bachelor of Science : Economics Management The Wharton School, University of Pennsylvania － City , State Economics 3.45 3.06 Management Corporate Finance, Merger and Acquisitions, Consulting to Growth Companies, Management, Venture
Capital Finance, Entrepreneurship, Wharton Industry Exploration Program: San Francisco & Tech Sector
· Awards: New York Times Scholar, selected as one of eight students (out of 800) for prestigious NY Times full scholarship Languages Fluent in Spanish Skills Acquisitions, Big Data, Consulting, Content, Corporate Finance, Credit, databases, Finance, Financial, Java, Mentoring, Excel, Microsoft Office Suite, Network 2.0, next, page, POS, receiving, San, Fluent in Spanish, statistical analysis, strategy, Venture Capital, Venture
Capital Additional Information LEADERSHIP AND EXTRACURRICULARS
Penn Summer Abroad, Scholar of Environmental Studies, in Rotterdam & Berlin June 2015 - June 2015
· Engaged in a lecture series about water management and the Energiewende which fortified the immersion into the culture of
environmental sustainability in Rotterdam and Berlin for two weeks
· Culminated in a presentation on strategic plan to implement water management and Energiewende tactics to USA
National Dominican Student Conference, Officer of Logistics and Finances Sept. 2014 - Mar. 2015
· Managed and balanced the conference's $26,000+ budget. Individually raised $3,800+ for the conference from external
sources and internal sources; like KIPP Through College, Greenfield Intercultural Center, PennKIPP
· Coordinated and executed three-day conference for 390 university students throughout the US
· Designed and organized a Dominican Linguistics workshop by inviting prestigious BYU Professor Alba and Dr. Ferreira
CAMPUS INVOLVEMENT
Grupo Quisqueyano (Dominican Student Association), Officer of Finances Dec. 2014 - Dec. 2016
· Administrated a budget of $800, and funding for the student organization
Dana How Scholar Program, Active Mentor Sept. 2013 - Sept. 2016
· Volunteer to mentor and educate West Philadelphia high school students in order to get them ready for college
Big Brother Big Sister, Big Brother Sept. 2015 - Sept. 2016
· Serve as a positive role model and friend for children in West Philadelphia in an on-going one to one relationship
MoneyThink, Active Mentor Sept. 2015 - Sept. 2016
· Structured personal finance lesson plans to fit the need of Philadelphia high school students in order to allow them to teach them
about being financially more independent ","
DIGITAL M&E RESEARCH INTERN
Skills
Microsoft Office Suite; Venture Capital Financial Model
Interests: Entrepreneurship, Mentoring, Education, Basketball, Strength Training, Venture Capital
Interests
Penn Summer Abroad, Scholar of Environmental Studies, in Rotterdam & Berlin June 2015 - June 2015
· Engaged in a lecture series about water management and the Energiewende which fortified the immersion into the culture of
environmental sustainability in Rotterdam and Berlin for two weeks
· Culminated in a presentation on strategic plan to implement water management and Energiewende tactics to USA
National Dominican Student Conference, Officer of Logistics and Finances Sept. 2014 - Mar. 2015
· Managed and balanced the conference's $26,000+ budget. Individually raised $3,800+ for the conference from external
sources and internal sources; like KIPP Through College, Greenfield Intercultural Center, PennKIPP
· Coordinated and executed three-day conference for 390 university students throughout the US
· Designed and organized a Dominican Linguistics workshop by inviting prestigious BYU Professor Alba and Dr. Ferreira
CAMPUS INVOLVEMENT
Grupo Quisqueyano (Dominican Student Association), Officer of Finances Dec. 2014 - Dec. 2016
· Administrated a budget of $800, and funding for the student organization
Dana How Scholar Program, Active Mentor Sept. 2013 - Sept. 2016
· Volunteer to mentor and educate West Philadelphia high school students in order to get them ready for college
Big Brother Big Sister, Big Brother Sept. 2015 - Sept. 2016
· Serve as a positive role model and friend for children in West Philadelphia in an on-going one to one relationship
MoneyThink, Active Mentor Sept. 2015 - Sept. 2016
· Structured personal finance lesson plans to fit the need of Philadelphia high school students in order to allow them to teach them
about being financially more independent
Experience
Digital M&E Research Intern May 2016 to August 2016 Company Name － City , State
Refined quantitative and qualitative data in order to optimize business products for individual project managers.
Evaluated Big Data to generate fundamental frameworks being utilized to normalize product data across all entertainment brands.
September 2015 to December 2015 Company Name － City , State
Developed a five-year growth strategy to utilize for the next potential funding round of the growth firm.
Generated a 50-page report that included contacting 700 colleges receiving a response rate of 11%.
Business Development Intern May 2015 to August 2015 Company Name － City , State
Analyzed daily and monthly partnership costs in order to determine day to day changes on cost structure of partnerships.
Proposed and presented 5 new key partnerships that will be pivotal for the transition phase into TheStreet, Inc.'s Financial
Content Network 2.0
Banco del Austro, Loans & Credit Card Intern, Cuenca, Ecuador July 2014 - Aug.
2014.
Implemented statistical analysis of data using Excel, focusing on customer and bank databases such as credit card
purchases, POS system, customer information, and customer complaints.
Completed and filed paper work for loan department.
Education and Training
Bachelor of Science : Economics Management The Wharton School, University of Pennsylvania － City , State Economics 3.45 3.06 Management
Corporate Finance, Merger and Acquisitions, Consulting to Growth Companies, Management, Venture
Capital Finance, Entrepreneurship, Wharton Industry Exploration Program: San Francisco & Tech Sector
· Awards: New York Times Scholar, selected as one of eight students (out of 800) for prestigious NY Times full scholarship
Languages
Fluent in Spanish
Skills
Acquisitions, Big Data, Consulting, Content, Corporate Finance, Credit, databases, Finance, Financial, Java, Mentoring, Excel, Microsoft Office Suite, Network 2.0, next, page, POS, receiving, San, Fluent in Spanish, statistical analysis, strategy, Venture Capital, Venture
Capital
Additional Information
LEADERSHIP AND EXTRACURRICULARS
Penn Summer Abroad, Scholar of Environmental Studies, in Rotterdam & Berlin June 2015 - June 2015
· Engaged in a lecture series about water management and the Energiewende which fortified the immersion into the culture of
environmental sustainability in Rotterdam and Berlin for two weeks
· Culminated in a presentation on strategic plan to implement water management and Energiewende tactics to USA
National Dominican Student Conference, Officer of Logistics and Finances Sept. 2014 - Mar. 2015
· Managed and balanced the conference's $26,000+ budget. Individually raised $3,800+ for the conference from external
sources and internal sources; like KIPP Through College, Greenfield Intercultural Center, PennKIPP
· Coordinated and executed three-day conference for 390 university students throughout the US
· Designed and organized a Dominican Linguistics workshop by inviting prestigious BYU Professor Alba and Dr. Ferreira
CAMPUS INVOLVEMENT
Grupo Quisqueyano (Dominican Student Association), Officer of Finances Dec. 2014 - Dec. 2016
· Administrated a budget of $800, and funding for the student organization
Dana How Scholar Program, Active Mentor Sept. 2013 - Sept. 2016
· Volunteer to mentor and educate West Philadelphia high school students in order to get them ready for college
Big Brother Big Sister, Big Brother Sept. 2015 - Sept. 2016
· Serve as a positive role model and friend for children in West Philadelphia in an on-going one to one relationship
MoneyThink, Active Mentor Sept. 2015 - Sept. 2016
· Structured personal finance lesson plans to fit the need of Philadelphia high school students in order to allow them to teach them
about being financially more independent
",DIGITAL-MEDIA
10515955," DIGITAL MEDIA SALES CONSULTANT Summary Dedicated and highly seasoned advertising employee with over 19 years of inside and outside newspaper sales experience in both the print and digital realms. My goal is to be an asset to The Augusta Chronicle and to utilize my abilities and experience to further my personal growth. Highlights Excellent communication skills Detail oriented Excellent organizational skills Great follow through Relationship building Solution focused New Business Development Cold Calling Skilled at understanding customers' needs and building campaigns focused on those needs Accomplishments Circle of Excellence, 2010 - The Augusta Chronicle Advertising Salesperson of the Month, September 2010 - The Augusta Chronicle Advertising Salesperson of the Month, January 2005 - The Savannah Morning News Employee of the Month, March 2003- The Savannah Morning News Advertising Employee of First Quarter 2000- The Fayetteville Observer Experience Digital Media Sales Consultant Mar 2012 to Current Company Name － City , State Responsible for working alongside all advertising personnel to grow digital sales and serve as a source of reference for all members of the advertising staff. Work with advertising sales representatives to build proposals for businesses and present solutions to companies for advertising needs. Prepare and analyze needs analysis to build customized proposals. Overcome customer objections. Run, analyze, and explain advertising reports. Recruitment Advertising Representative Jan 2011 to Feb 2012 Company Name － City , State Service assigned and unassigned transient and monthly recruitment calls. Focus on the up-selling of monster.com products and Top Jobs. Utilize Ranger Data to complete callbacks. Sell accounts into job fairs. Establish new monthly recruitment accounts and contracts. Handle incoming Online Ads. Promote special pages and sections. Quote current recruitment and national rates. Automotive Multi-media Account Executive Jan 2007 to Jan 2011 Company Name － City , State Service assigned and unassigned transient and monthly automotive dealers. Focus on building new ad campaigns and up-sell online products to direct traffic to the customers' lot. Pull monthly reports and handle monthly projections. Quote current automotive rates. Recruitment Advertising Representative Jan 2005 to Jan 2007 Company Name － City , State Service assigned and unassigned transient and monthly recruitment calls. Focus on the up-selling of career builder.com and Top Jobs. Utilize Ranger Data to complete callbacks. Sell accounts into Fall & Spring Job Fairs. Establish new monthly recruitment accounts and contracts. Handle all incoming Classified Plus Ads, Place Ads and Ad Order Entry Ads and distribute them to recruitment and private party team members. Promote special pages and sections. Quote current recruitment and national rates. Classified Private Party Rep Jan 2001 to Jan 2005 Company Name － City , State Service assigned, unassigned, transient and commercial sales calls. Promote special pages and sections. Quote current classified rates. Cold calling. Help with weddings and obituaries as needed. Fill in for sales supervisor as needed. Special Occasions Representative Jan 2000 to Jan 2001 Company Name － City , State Service assigned, unassigned, and transient sales calls. Promote special pages and sections. Quote current classified rates. Cold calling. Typing and answering all wedding announcements and questions, special occasion announcements and assist in typing obituaries as needed. Classified Commercial Representative Jan 1997 to Jan 2000 Company Name － City , State Service assigned, unassigned, transient and commercial sales calls. Establish new monthly accounts and contracts. Promote special pages and sections. Quote current classified rates. Cold calling. Complete appropriate reports and billings. Classified Private Party Rep Jan 1995 to Jan 1997 Company Name － City , State Service assigned, unassigned, and transient sales calls. Promote Special pages and sections. Quote current classified rates. Cold calling. Complete appropriate reports and billings. Education Marketing Augusta State University － City , State 1994-1997 Bachelors of Science , Psychology 2012 University of Phoenix － City , State Psychology Master of Science , Counseling and Clinical Psychology Troy University － City , State Expected graduation: 2016 Additional Information Additional Skill-Building Training: Landy Chase Value-Based Selling- The Augusta Chronicle, 2010 Franklin Covey- The Savannah Morning News, 2005 Telephone Selling- The Savannah Morning News, 2003 Customer Service Training- The Savannah Morning News, 2003 Telephone Selling- The Savannah Morning News, 2002 Advertising Legal Issues Training Class- The Augusta Chronicle, 2001 CARE (Communication Actions that Result in Effectiveness)- The Fayetteville Observer, 1999 Customer Service (Telephone Manners that Win)- The Fayetteville Observer, 1998 Selling from the Heart- The Augusta Chronicle, 1997 Relationship Strategies- The Augusta Chronicle, 1997 Exceptional Customer Service- The Augusta Chronicle, 1997 Telephone Skills Workshop- The Augusta Chronicle Personal: Active in animal rescue organizations Skills Ad Building, Ad Order Entry, Advertising, Advertising sales, Automotive advertising, Billing, Cold calling, Contract negotiation, Customer Service, Digital advertising, Needs analysis, Proposal Generation, Recruitment advertising, Telephone Skills. ","
DIGITAL MEDIA SALES CONSULTANT
Summary
Dedicated and highly seasoned advertising employee with over 19 years of inside and outside newspaper sales experience in both the print and digital realms. My goal is to be an asset to The Augusta Chronicle and to utilize my abilities and experience to further my personal growth.
Highlights
Excellent communication skills
Detail oriented
Excellent organizational skills
Great follow through
Relationship building
Solution focused
New Business Development
Cold Calling
Skilled at understanding customers' needs and building campaigns focused on those needs
Accomplishments
Circle of Excellence, 2010 - The Augusta Chronicle
Advertising Salesperson of the Month, September 2010 - The Augusta Chronicle
Advertising Salesperson of the Month, January 2005 - The Savannah Morning News
Employee of the Month, March 2003- The Savannah Morning News
Advertising Employee of First Quarter 2000- The Fayetteville Observer
Experience
Digital Media Sales Consultant Mar 2012 to Current Company Name － City , State
Responsible for working alongside all advertising personnel to grow digital sales and serve as a source of reference for all members of the advertising staff.
Work with advertising sales representatives to build proposals for businesses and present solutions to companies for advertising needs.
Prepare and analyze needs analysis to build customized proposals.
Overcome customer objections.
Run, analyze, and explain advertising reports.
Recruitment Advertising Representative Jan 2011 to Feb 2012 Company Name － City , State
Service assigned and unassigned transient and monthly recruitment calls.
Focus on the up-selling of monster.com products and Top Jobs.
Utilize Ranger Data to complete callbacks.
Sell accounts into job fairs.
Establish new monthly recruitment accounts and contracts.
Handle incoming Online Ads.
Promote special pages and sections.
Quote current recruitment and national rates.
Automotive Multi-media Account Executive Jan 2007 to Jan 2011 Company Name － City , State
Service assigned and unassigned transient and monthly automotive dealers.
Focus on building new ad campaigns and up-sell online products to direct traffic to the customers' lot.
Pull monthly reports and handle monthly projections.
Quote current automotive rates.
Recruitment Advertising Representative Jan 2005 to Jan 2007 Company Name － City , State
Service assigned and unassigned transient and monthly recruitment calls.
Focus on the up-selling of career builder.com and Top Jobs.
Utilize Ranger Data to complete callbacks.
Sell accounts into Fall & Spring Job Fairs.
Establish new monthly recruitment accounts and contracts.
Handle all incoming Classified Plus Ads, Place Ads and Ad Order Entry Ads and distribute them to recruitment and private party team members.
Promote special pages and sections.
Quote current recruitment and national rates.
Classified Private Party Rep Jan 2001 to Jan 2005 Company Name － City , State
Service assigned, unassigned, transient and commercial sales calls.
Promote special pages and sections.
Quote current classified rates.
Cold calling.
Help with weddings and obituaries as needed.
Fill in for sales supervisor as needed.
Special Occasions Representative Jan 2000 to Jan 2001 Company Name － City , State
Service assigned, unassigned, and transient sales calls.
Promote special pages and sections.
Quote current classified rates.
Cold calling.
Typing and answering all wedding announcements and questions, special occasion announcements and assist in typing obituaries as needed.
Classified Commercial Representative Jan 1997 to Jan 2000 Company Name － City , State
Service assigned, unassigned, transient and commercial sales calls.
Establish new monthly accounts and contracts.
Promote special pages and sections.
Quote current classified rates.
Cold calling.
Complete appropriate reports and billings.
Classified Private Party Rep Jan 1995 to Jan 1997 Company Name － City , State
Service assigned, unassigned, and transient sales calls.
Promote Special pages and sections.
Quote current classified rates.
Cold calling.
Complete appropriate reports and billings.
Education
Marketing Augusta State University － City , State
1994-1997
Bachelors of Science , Psychology 2012 University of Phoenix － City , State
Psychology
Master of Science , Counseling and Clinical Psychology Troy University － City , State
Expected graduation: 2016
Additional Information
Additional Skill-Building Training:
Landy Chase Value-Based Selling- The Augusta Chronicle,
2010 Franklin Covey- The Savannah Morning News,
2005 Telephone Selling- The Savannah Morning News,
2003 Customer Service Training- The Savannah Morning News,
2003 Telephone Selling- The Savannah Morning News,
2002 Advertising Legal Issues Training Class- The Augusta Chronicle,
2001 CARE (Communication Actions that Result in Effectiveness)- The Fayetteville Observer,
1999 Customer Service (Telephone Manners that Win)- The Fayetteville Observer,
1998 Selling from the Heart- The Augusta Chronicle,
1997 Relationship Strategies- The Augusta Chronicle,
1997 Exceptional Customer Service- The Augusta Chronicle,
1997 Telephone Skills Workshop- The Augusta Chronicle
Personal:
Active in animal rescue organizations
Skills
Ad Building, Ad Order Entry, Advertising, Advertising sales, Automotive advertising, Billing, Cold calling, Contract negotiation, Customer Service, Digital advertising, Needs analysis, Proposal Generation, Recruitment advertising, Telephone Skills.
",DIGITAL-MEDIA
11332602," GENERAL MANAGER Summary I have strong marketing, and sales skills, with a Costumer Service background combined with over 10 years of Management. I am skilled with learning new concepts, I work well under pressure and communicate ideas clearly, and effectively. Demonstrated achiever of being responsible, punctual, and consistent with all company policies. Experience Company Name General Manager City , State Leading sales counselor for first consecutive 6 months. Voted best Customer Service Employee General Manager throughout district. Largest and Highest consecutive sales, revenue, generated employees. Developed and Promoted 5 company General Managers for La Fitness. Highest overall ranking V-Class numbers. Generated highest revenue based profitable New Jersey Club. Nominated for Customer Service General Manager of the Year. Achieved Senior/Regional GM. Responsible for training and development of Co-General Managers in North east region. Company Name September 2014 to January 2015 Feeder Driver City , State Must conform to all federal and state department of transportation qualifications. Ensure a safe and timely delivery of all UPS packages from hub to hub. Responsible for all customer pick up and deliveries. Company Name June 2014 to August 2014 Transport Driver City , State Pepsi Transport Carrier ·Transport Pepsi raw materials from hub to hub and key distribution centers. Adhere to all State and Federal DOT laws and regulations · Condition and maintain Driver, and Truck Safety. ·Report to upper management in delivery, pick-up, and business matters. Company Name March 2008 to June 2014 General Manager City , State Controlled all Business Operations of the Club. Researched and devised marketing, financial and feasibility reports concerning new business acquisitions and acquisition prospects. Maintain budget for past due accounts, manage payroll and supply margins and uphold company sales quotas. Initiated multiple joint ventures and corporate relations to increase monthly profits margins on customers business in the U.S. Key responsibility for consistent improvement of club sales and operations through effective strategic marketing. Established overhead budgeting system using Microsoft Excel to improve expense tracking. Increased sales by power point inside and outside marketing techniques, pursued corporate business through self generated business relations. Established reports to track profits and loss gains for regional clubs in North Jersey market. Develop all extracurricular sports programs for Corporate Office at the Club Level. Worked directly with Director of Sales and Director of Strategic Planning. Using independent discretion in maximizing profits, contain cost, and hold employees accountable. Company Name May 2003 to August 2008 Bay Delivery Driver City , State Worked consistently with Upper Management in major food accounts for retail and sale promotional distributions. Planned and managed all Pepsi Costumer Service Accounts. Ordered all retail Pepsi products for major food chains in Northern New. Jersey. Obtained company based CDL (class A) commercial driver license. Distributed all commercial Pepsi products through bulk Truck Loads. Educated customer service based seminars for new Pepsi employees. Delivered all products through company brand trucking. Company Name June 2006 to March 2008 Assistant General Manager City , State Assist General Manager with Sales, Marketing, Advertising, and employee Management. Focus on daily key performance indicators to drive profitability · · Work with Sr. GM with development of weekly game plans to ensure revenue is 5% higher then previous years bankable gross/eft · Demonstrate a positive attitude and ensure management along team members are providing the highest level of customer service, cleanliness by our club pride practice and financial performance. Decision making, problem solving, strategic planning, and data analysis skills. Company Name June 2005 to December 2005 SALES CONSULTANT City , State Generate Sales for company profit ·. Generate sales reports and understand critical numbers to impact your business. Embrace the role of ""The Mayor"" your health club, by greeting members, cultivating relationships, and encouraging connectivity providing a welcoming environment for members and guests. Generate Sales for company profit , Generate sales reports and understand critical numbers to impact your business. Embrace the role of ""The Mayor"" your health club, by greeting members, cultivating relationships, and encouraging connectivity providing a welcoming environment for members and guests. Knowledge within community events ensuring club participation and are actively involved in our community outreach program. Strong external relationships with local business owners and management. Company Name March 2003 to May 2005 Sports Director City , State Develop all extracurricular sports programs for Corporate Office at Club Level. Organized Basketball and Racquetball Leagues throughout North Jersey La Fitness locations. Analyzed all statistics, data, and systems of the sports programs. Implemented first company racquetball league program in North Jersey and Staten Island · Increased company league programs by 35% in first semester. Education Johnson C. Smith University 1996 Bachelor Of Science : Business Administration City , State Business Administration concentration in Marketing, and Sales Management. Skills Acquisitions, Advertising, budgeting, Business Operations, Customer Service, data analysis, Decision making, delivery, financial, General Manager, Director, employee Management, marketing, Microsoft Excel, Office, power point, payroll, problem solving, Safety, Sales, seminars, strategic marketing, Strategic Planning. ","
GENERAL MANAGER
Summary
I have strong marketing, and sales skills, with a Costumer Service background combined with over 10 years of Management. I am skilled with learning new concepts, I work well under pressure and communicate ideas clearly, and effectively. Demonstrated achiever of being responsible, punctual, and consistent with all company policies.
Experience
Company Name General Manager City , State
Leading sales counselor for first consecutive 6 months.
Voted best Customer Service Employee General Manager throughout district.
Largest and Highest consecutive sales, revenue, generated employees.
Developed and Promoted 5 company General Managers for La Fitness.
Highest overall ranking V-Class numbers.
Generated highest revenue based profitable New Jersey Club.
Nominated for Customer Service General Manager of the Year.
Achieved Senior/Regional GM.
Responsible for training and development of Co-General Managers in North east region.
Company Name September 2014 to January 2015 Feeder Driver City , State
Must conform to all federal and state department of transportation qualifications.
Ensure a safe and timely delivery of all UPS packages from hub to hub.
Responsible for all customer pick up and deliveries.
Company Name June 2014 to August 2014 Transport Driver City , State
Pepsi Transport Carrier ·Transport Pepsi raw materials from hub to hub and key distribution centers.
Adhere to all State and Federal DOT laws and regulations · Condition and maintain Driver, and Truck Safety. ·Report to upper management in delivery, pick-up, and business matters.
Company Name March 2008 to June 2014 General Manager City , State
Controlled all Business Operations of the Club.
Researched and devised marketing, financial and feasibility reports concerning new business acquisitions and acquisition prospects.
Maintain budget for past due accounts, manage payroll and supply margins and uphold company sales quotas.
Initiated multiple joint ventures and corporate relations to increase monthly profits margins on customers business in the U.S.
Key responsibility for consistent improvement of club sales and operations through effective strategic marketing.
Established overhead budgeting system using Microsoft Excel to improve expense tracking.
Increased sales by power point inside and outside marketing techniques, pursued corporate business through self generated business relations.
Established reports to track profits and loss gains for regional clubs in North Jersey market.
Develop all extracurricular sports programs for Corporate Office at the Club Level.
Worked directly with Director of Sales and Director of Strategic Planning.
Using independent discretion in maximizing profits, contain cost, and hold employees accountable.
Company Name May 2003 to August 2008 Bay Delivery Driver City , State
Worked consistently with Upper Management in major food accounts for retail and sale promotional distributions.
Planned and managed all Pepsi Costumer Service Accounts.
Ordered all retail Pepsi products for major food chains in Northern New.
Jersey.
Obtained company based CDL (class A) commercial driver license.
Distributed all commercial Pepsi products through bulk Truck Loads.
Educated customer service based seminars for new Pepsi employees.
Delivered all products through company brand trucking.
Company Name June 2006 to March 2008 Assistant General Manager City , State
Assist General Manager with Sales, Marketing, Advertising, and employee Management.
Focus on daily key performance indicators to drive profitability · · Work with Sr.
GM with development of weekly game plans to ensure revenue is 5% higher then previous years bankable gross/eft · Demonstrate a positive attitude and ensure management along team members are providing the highest level of customer service, cleanliness by our club pride practice and financial performance.
Decision making, problem solving, strategic planning, and data analysis skills.
Company Name June 2005 to December 2005 SALES CONSULTANT City , State
Generate Sales for company profit ·. Generate sales reports and understand critical numbers to impact your business.
Embrace the role of ""The Mayor"" your health club, by greeting members, cultivating relationships, and encouraging connectivity providing a welcoming environment for members and guests. Generate Sales for company profit , Generate sales reports and understand critical numbers to impact your business.
Embrace the role of ""The Mayor"" your health club, by greeting members, cultivating relationships, and encouraging connectivity providing a welcoming environment for members and guests.
Knowledge within community events ensuring club participation and are actively involved in our community outreach program.
Strong external relationships with local business owners and management.
Company Name March 2003 to May 2005 Sports Director City , State
Develop all extracurricular sports programs for Corporate Office at Club Level.
Organized Basketball and Racquetball Leagues throughout North Jersey La Fitness locations.
Analyzed all statistics, data, and systems of the sports programs.
Implemented first company racquetball league program in North Jersey and Staten Island · Increased company league programs by 35% in first semester.
Education
Johnson C. Smith University 1996 Bachelor Of Science : Business Administration City , State
Business Administration concentration in Marketing, and Sales Management.
Skills
Acquisitions, Advertising, budgeting, Business Operations, Customer Service, data analysis, Decision making, delivery, financial, General Manager, Director, employee Management, marketing, Microsoft Excel, Office, power point, payroll, problem solving, Safety, Sales, seminars, strategic marketing, Strategic Planning.
",FITNESS
18557164," HR BUSINESS PARTNER II Summary To obtain a position in the Human Resources field where I can utilize proven people-oriented skills to develop and promote a positive work environment. This position would leverage my professional experiences and job knowledge to enable me to make an immediate contribution to the organization; while providing me with a challenging work environment that will allow me to continue to learn and grow. Core Competencies Human Capital Planning Employee Engagement Change Leadership Project Management Hiring and retention Training and development Performance management strategies Experience 12/2002 - Current Company Name － City , State HR Business Partner II Experienced HR professional with successful career in banking, operation/procedural development, and administration. Excel at interfacing with employees at all levels to ensure organizational goals are attained. I support the South Florida Retail LOB (Approx 330 Employees). Possess excellent communication, analytical, and organizational skills. Support the following functions within the Retail line of business; Employee Engagement analysis and delivery (this including focus groups and listening sessions), Talent Review, organizational design, Performance and talent management cycles, and partner with learning to coordination professional skills based training registration and annual compliance training adherence, Support Market Manager and Regional Managers on all HC initiatives (Recruiting, Training, Performance, Development, Engagement, Retention). Excel within fast paced environments where indirect leaderships skills are the keys to success. An effective project manager with the skills necessary to direct, train and motivate teams to their fullest potential. Deposition Simplification OCM Core Team - HR Project Lead Change Leadership Series HR Total Rewards Ambassador work stream. 09/1992 - 10/2002 Company Name － City , State Management Driving record-high sales, propelling store to improve in ranking from the time assigned to a designated store. Reducing turnover and benchmarking improvement in staff retention by way of employee development and morale-building programs. Elevating store's guest-satisfaction scores by way of swift resolution of customer issues and a strong commitment to superior customer service on all staff levels. Excel within highly competitive environments where leaderships skills are the keys to success. Growing sales and customer base while reducing overall expense to effectively manage profit margin on store's P&L. Positions held/Job Duties Overall Store Operations. Marketing, Administration, Customer Service, Human Resources, Marketing. Regional HR Specialist Talent Acquisition Consultant: Mortgage Fulfillment, Consumer Collections. Grand Rapids Leadership Program Repossession Supervisor - Consumer Collections(Staff size 18)/ Foreclosure Supervisor - Consumer Collections (Staff size 10 Training Facilitator - Consumer Collections New Hire training (Class size 6-12) Inbound/Outbound Collections. Education 1995 Kalamazoo & GRCC Community College University of Phoenix BSBM : Business Management Business Management Interests Project SEARCH 5/3 Bank Donations Committee Chair 2010, 2011, Auction to Benefit Project SEARCH planning committee Teach a Child to Save Classroom Initiative United Way Donations Captain, Day of Caring Volunteer, Contributor. Kids Food Basket Volunteer Habitat for Humanity Volunteer 5/3 River Bank Run Runner Safety Volunteer 2002 - Present Additional Information Employee Engagement I am very passionate about employee engagement and working with teams to utilize the skill sets and assets that each team member has to offer. Skills Administrative Assistant, attention to detail, banking, benchmarking, Clerical, excellent communication, competitive, Consultant, Customer Service, delivery, Driving, fast, focus, Human Resources, HR, Leadership, listening, Director, Market, Marketing, Microsoft Access, Microsoft Excel, Excel, Microsoft Office, Microsoft PowerPoint, SharePoint, Microsoft Word, nursing, organizational design, organizational skills, organizational, Perioperative, profit, Project Lead, Recording, Recruiting, Retail, sales, Scheduling, Supervisor, swift, employee development Additional Information Corporate Citizenship/Certifications Awards Horizon Award Recipient, ROCKS Award Recipient Six Sigma Yellow Belt Trained 2010 Project SEARCH Project SEARCH 5/3 Bank Donations Committee Chair 2010, 2011, Auction to Benefit Project SEARCH planning committee Teach a Child to Save Classroom Initiative United Way Donations Captain, Day of Caring Volunteer, Contributor. Kids Food Basket Volunteer Habitat for Humanity Volunteer 5/3 River Bank Run Runner Safety Volunteer 2002 - Present Additional Information Employee Engagement I am very passionate about employee engagement and working with teams to utilize the skill sets and assets that each team member has to offer. ","
HR BUSINESS PARTNER II
Summary
To obtain a position in the Human Resources field where I can utilize proven people-oriented skills to develop and promote a positive work environment. This position would leverage my professional experiences and job knowledge to enable me to make an immediate contribution to the organization; while providing me with a challenging work environment that will allow me to continue to learn and grow.
Core Competencies
Human Capital Planning
Employee Engagement
Change Leadership
Project Management
Hiring and retention
Training and development
Performance management strategies
Experience
12/2002 - Current
Company Name － City , State HR Business Partner II
Experienced HR professional with successful career in banking, operation/procedural development, and administration.
Excel at interfacing with employees at all levels to ensure organizational goals are attained.
I support the South Florida Retail LOB (Approx 330 Employees).
Possess excellent communication, analytical, and organizational skills.
Support the following functions within the Retail line of business; Employee Engagement analysis and delivery (this including focus groups and listening sessions), Talent Review, organizational design, Performance and talent management cycles, and partner with learning to coordination professional skills based training registration and annual compliance training adherence, Support Market Manager and Regional Managers on all HC initiatives (Recruiting, Training, Performance, Development, Engagement, Retention).
Excel within fast paced environments where indirect leaderships skills are the keys to success.
An effective project manager with the skills necessary to direct, train and motivate teams to their fullest potential.
Deposition Simplification OCM Core Team - HR Project Lead Change Leadership Series HR Total Rewards Ambassador work stream.
09/1992 - 10/2002
Company Name － City , State Management
Driving record-high sales, propelling store to improve in ranking from the time assigned to a designated store.
Reducing turnover and benchmarking improvement in staff retention by way of employee development and morale-building programs.
Elevating store's guest-satisfaction scores by way of swift resolution of customer issues and a strong commitment to superior customer service on all staff levels.
Excel within highly competitive environments where leaderships skills are the keys to success.
Growing sales and customer base while reducing overall expense to effectively manage profit margin on store's P&L.
Positions held/Job Duties Overall Store Operations.
Marketing, Administration, Customer Service, Human Resources, Marketing.
Grand Rapids Leadership Program Repossession Supervisor - Consumer Collections(Staff size 18)/ Foreclosure Supervisor - Consumer Collections (Staff size 10 Training Facilitator - Consumer Collections New Hire training (Class size 6-12) Inbound/Outbound Collections.
Education
1995
Kalamazoo & GRCC Community College
University of Phoenix BSBM : Business Management Business Management
Interests
Project SEARCH 5/3 Bank Donations Committee Chair 2010, 2011, Auction to Benefit Project SEARCH planning committee Teach a Child to Save Classroom Initiative United Way Donations Captain, Day of Caring Volunteer, Contributor. Kids Food Basket Volunteer Habitat for Humanity Volunteer 5/3 River Bank Run Runner Safety Volunteer 2002 - Present Additional Information Employee Engagement I am very passionate about employee engagement and working with teams to utilize the skill sets and assets that each team member has to offer.
Skills
Administrative Assistant, attention to detail, banking, benchmarking, Clerical, excellent communication, competitive, Consultant, Customer Service, delivery, Driving, fast, focus, Human Resources, HR, Leadership, listening, Director, Market, Marketing, Microsoft Access, Microsoft Excel, Excel, Microsoft Office, Microsoft PowerPoint, SharePoint, Microsoft Word, nursing, organizational design, organizational skills, organizational, Perioperative, profit, Project Lead, Recording, Recruiting, Retail, sales, Scheduling, Supervisor, swift, employee development
Additional Information
Corporate Citizenship/Certifications Awards Horizon Award Recipient, ROCKS Award Recipient Six Sigma Yellow Belt Trained 2010 Project SEARCH Project SEARCH 5/3 Bank Donations Committee Chair 2010, 2011, Auction to Benefit Project SEARCH planning committee Teach a Child to Save Classroom Initiative United Way Donations Captain, Day of Caring Volunteer, Contributor. Kids Food Basket Volunteer Habitat for Humanity Volunteer 5/3 River Bank Run Runner Safety Volunteer 2002 - Present Additional Information Employee Engagement I am very passionate about employee engagement and working with teams to utilize the skill sets and assets that each team member has to offer.
",HR
85101052," TECHNICAL DESIGNER Career Overview
●  Having 8.5 years
of IT experience as Software developer in Java/J2EE Technologies
●  At present
Technical Designer at Tata Consultancy Services
●  Knowledge in
working with Designing, Coding and Unit Testing, Coding : Spring 3, jQuery,
Bootstrap, JPA, Struts, Core Java, JSP, EJB, XML, PL SQL
●  Sun Certified
Java Programmer 1.6
●   Solid experience
on Agile development
●   Thorough understanding
of Object Oriented Methodology and Design Patterns.
●   Proficiency in
developing web based applications using Java/J2EE
●   Knowledge in
working with WebServices.
●   Exposure to
Automation domain on Building Solution
●   Looking ahead for
great career in a fair working environment with opportunities to grow.
Qualifications Designing, Coding and Unit Testing, Coding : Spring 3, jQuery, Bootstrap, JPA, Struts, Core Java, JSP, EJB, XML, PLSQL
*Tools: Eclipse 4, Confluence UML, Git, Rally Work Experience Technical Designer February 2011 to Current Company Name － City , State Software Engineer January 2010 to January 2011 Company Name － City FXO (FedEx Office) Client : FedEx Environment : Java 6.0, Web Services, Hibernate, EJB, XML. Team Size : 25 Tools : Subversion, Eclipse Database : MySQL Server Servers : JBOSS Description: The FedEx office project is a currently built upon the printing and shipping services of the logistics segment. This application mainly focused of the printing the different kind of printing services for the end customers like Print and send the documents with binging, folding, etc. And after the print done for the each document provided FXO also provides the flexibility to the user the ship the document and track it. Roles and Responsibilities Involved in the Analysis & Design discussion process for enhancement features. Involved in the developing the Struts code. Involved in Requirement gathering. Used PMD and Findbugs tools. Bug Fixing. Unit Testing. Software Engineer October 2006 to January 2010 Company Name － City Java 6.0, Hibernate, Struts, UML, Niagara AX, XML Team Size : 20 Tools : Subversion, Rhapsody, Eclipse, UDS Database : SQL express Description: The iCon3 tool is an integrated tool set spanning initial system estimate and quotation, through system engineering, controller programming, supervisor software configuration, commissioning and service; an 'end-to-end' BMS tool. In addition the iCon3 tool will interface to HBS's other business systems such as purchasing and project management. The vision of the iCon3 tool is to focus on reducing labor hours required to design, estimate, engineer, commission and service a building automation system. Labor hours are reduced by applying automation on various levels of the object model, which reduces the overall complexity especially in the project estimation, engineering and commissioning phases. The vision of the iCon3 tool is to focus on system configuration and minimize the need to engineer control applications. This will be accomplished by providing various configurable models, which covers almost any kind of application. The final goal of the iCon3 tool is to analyze the drawings provided during the estimation phase. The tool will suggest solutions, provide optimized cost calculation and generate bid specification. During the engineering phase, the solutions can be reused and configured according to customer specification. Only off-standard solutions will require engineering labor. During the commissioning phase, new innovative technology, based on the Tridium AX platform, will reduce labor and travel costs. Roles and Responsibilities Involved in the Analysis & Design discussion process. Involved in Requirement gathering. Involved in weekly Track meetings & MR Involved in developing prototypes Involved in integration of Axis with JBOSS and coding Unit Testing. Secondary CM Focal for the project. SEI Environment : Spring, Java 6.0, EJB, XML, PLSQL Team Size : 20 Tools : Git, Eclipse, Rally, UML, Confluence Database : Oracle 11i Servers : Weblogic 10 Description: SEI (NASDAQ: SEIC) is a leading global provider of asset management, investment processing, and investment operations solutions for institutional and personal wealth management. SEI help private banks, investment advisors, investment managers, institutional investors and affluent individuals create and manage wealth. Roles and Responsibilities Involved in the Analysis & Design discussion process for enhancement features. Involved in the developing the Struts code. Involved in Requirement gathering. Used PMD and Findbugs tools. Bug Fixing. Unit Testing. Education and Training Bachelor of Engineering (B. E : Computer Science & Engg , June-2005 Computer Science & Engg with an aggregate of 68% from K.L.E's.C.E.T, Belgaum.
April-2002 - Diploma (10+3), Computer Science & Engineering, with an aggregate of 63.2% from Govt. Polytechnic, Bijapur.
March-1999 - S.S.L.C (10th Std), with an aggregate of 79.52% from P.D.J High School, Bijapur. Personal Information I have interest in reading the latest technology news Languages English
Hindi
Kannada Skills asset management, automation, business systems, C, controller, Client, Database, Designing, Eclipse, Eclipse 4, engineer, English, EJB, XML, features, focus, Hindi, Java, Java 6.0, JSP, JBOSS, jQuery, logistics, meetings, Office, MySQL, Oracle, PLSQL, Coding, programming, project management, purchasing, express, Requirement, Servers, shipping, specification, SQL, Struts, supervisor, system configuration, system engineering, UML, vision, wealth management, Weblogic Additional Information INTERESTS
I have interest in reading the latest technology news ","
TECHNICAL DESIGNER
Career Overview
●  Having 8.5 years
of IT experience as Software developer in Java/J2EE Technologies
●  At present
Technical Designer at Tata Consultancy Services
●  Knowledge in
working with Designing, Coding and Unit Testing, Coding : Spring 3, jQuery,
Bootstrap, JPA, Struts, Core Java, JSP, EJB, XML, PL SQL
●  Sun Certified
Java Programmer 1.6
●   Solid experience
on Agile development
●   Thorough understanding
of Object Oriented Methodology and Design Patterns.
●   Proficiency in
developing web based applications using Java/J2EE
●   Knowledge in
working with WebServices.
●   Exposure to
Automation domain on Building Solution
●   Looking ahead for
great career in a fair working environment with opportunities to grow.
Qualifications
Designing, Coding and Unit Testing, Coding : Spring 3, jQuery, Bootstrap, JPA, Struts, Core Java, JSP, EJB, XML, PLSQL
*Tools: Eclipse 4, Confluence UML, Git, Rally
Work Experience
Technical Designer February 2011 to Current Company Name － City , State
Software Engineer January 2010 to January 2011 Company Name － City
Team Size : 25 Tools : Subversion, Eclipse Database : MySQL Server Servers : JBOSS Description: The FedEx office project is a currently built upon the printing and shipping services of the logistics segment.
This application mainly focused of the printing the different kind of printing services for the end customers like Print and send the documents with binging, folding, etc.
And after the print done for the each document provided FXO also provides the flexibility to the user the ship the document and track it.
Roles and Responsibilities Involved in the Analysis & Design discussion process for enhancement features.
Involved in the developing the Struts code.
Involved in Requirement gathering.
Used PMD and Findbugs tools.
Bug Fixing.
Unit Testing.
Software Engineer October 2006 to January 2010 Company Name － City
Java 6.0, Hibernate, Struts, UML, Niagara AX, XML Team Size : 20 Tools : Subversion, Rhapsody, Eclipse, UDS Database : SQL express Description: The iCon3 tool is an integrated tool set spanning initial system estimate and quotation, through system engineering, controller programming, supervisor software configuration, commissioning and service; an 'end-to-end' BMS tool.
In addition the iCon3 tool will interface to HBS's other business systems such as purchasing and project management.
The vision of the iCon3 tool is to focus on reducing labor hours required to design, estimate, engineer, commission and service a building automation system.
Labor hours are reduced by applying automation on various levels of the object model, which reduces the overall complexity especially in the project estimation, engineering and commissioning phases.
The vision of the iCon3 tool is to focus on system configuration and minimize the need to engineer control applications.
This will be accomplished by providing various configurable models, which covers almost any kind of application.
The final goal of the iCon3 tool is to analyze the drawings provided during the estimation phase.
The tool will suggest solutions, provide optimized cost calculation and generate bid specification.
During the engineering phase, the solutions can be reused and configured according to customer specification.
Only off-standard solutions will require engineering labor.
During the commissioning phase, new innovative technology, based on the Tridium AX platform, will reduce labor and travel costs.
Roles and Responsibilities Involved in the Analysis & Design discussion process.
Involved in Requirement gathering.
Involved in weekly Track meetings & MR Involved in developing prototypes Involved in integration of Axis with JBOSS and coding Unit Testing.
Secondary CM Focal for the project.
SEI
Environment : Spring, Java 6.0, EJB, XML, PLSQL Team Size : 20 Tools : Git, Eclipse, Rally, UML, Confluence Database : Oracle 11i Servers : Weblogic 10 Description: SEI (NASDAQ: SEIC) is a leading global provider of asset management, investment processing, and investment operations solutions for institutional and personal wealth management.
SEI help private banks, investment advisors, investment managers, institutional investors and affluent individuals create and manage wealth.
Roles and Responsibilities Involved in the Analysis & Design discussion process for enhancement features.
Involved in the developing the Struts code.
Involved in Requirement gathering.
Used PMD and Findbugs tools.
Bug Fixing.
Unit Testing.
Education and Training
Bachelor of Engineering (B. E : Computer Science & Engg , June-2005 Computer Science & Engg with an aggregate of 68% from K.L.E's.C.E.T, Belgaum.
April-2002 - Diploma (10+3), Computer Science & Engineering, with an aggregate of 63.2% from Govt. Polytechnic, Bijapur.
March-1999 - S.S.L.C (10th Std), with an aggregate of 79.52% from P.D.J High School, Bijapur.
Personal Information
I have interest in reading the latest technology news
INTERESTS
I have interest in reading the latest technology news
",DESIGNER
39581020," SALES ASSOCIATE Skills Teamwork Problem Solving Skills Strong Work Values Leadership Skills Dependability Relevant Experience Customer service oriented
Upselling
Opening and closing procedures
Creative
Accomplishments
Employee of the Month, Sep 2015. Experience 03/2016 to 06/2016 Sales Associate Company Name － City , State Answered questions regarding the store and its merchandise. Greeted customers and ascertained customers' needs. Helped customers with questions, problems and complaints in person and via
telephone. Organized racks and shelves to maintain the visual appeal of the store. Verified that all customers received receipts for purchases. Developed positive customer relationships through friendly greetings and excellent
service. Served as a peer coach for new sales associates. Created visual marketing and styled window displays. 04/2015 to 11/2015 Cashier/Server Company Name － City , State Consistently provided professional, friendly, and engaging service. Examine plates to ensure that they contain required items. Load plates with accessories such as eating utensils, napkins, or condiments. Take food orders and relay orders to kitchen. Stock service stations with items such as ice, napkins, and straws. Assist customers by providing information and resolving their complaints. Greet customers entering the establishment. Maintain clean and orderly checkout areas and complete other general cleaning
duties, such as mopping floors and emptying trash cans. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Guided guests through menus while demonstrating thorough knowledge of the
food, beverages and ingredients. 12/2016 to Current Key Holder Company Name － City , State Displayed pieces in visually appealing manner. Answered phones with professionalism. Described merchandise and services to customers. Answered questions and resolved concerns. Responded to safety and loss prevention incidents. Organized in-store promotional events. Maintained store in clean and neat manner. Education and Training Dec 2015 High School Diploma Derby High School － City , State September 2016 Eric Fisher Academy － City , State Skills coach, Communication Skills, credit, Leadership Skills, marketing, window, Problem Solving Skills, sales, Teamwork, telephone ","
SALES ASSOCIATE
Skills
Teamwork
Problem Solving Skills
Strong Work Values
Leadership Skills
Dependability
Relevant Experience
Customer service oriented
Upselling
Opening and closing procedures
Creative
Accomplishments
Employee of the Month, Sep 2015.
Experience
03/2016 to 06/2016
Sales Associate Company Name － City , State
Answered questions regarding the store and its merchandise.
Greeted customers and ascertained customers' needs.
Helped customers with questions, problems and complaints in person and via
telephone.
Organized racks and shelves to maintain the visual appeal of the store.
Verified that all customers received receipts for purchases.
Developed positive customer relationships through friendly greetings and excellent
service.
Served as a peer coach for new sales associates.
Created visual marketing and styled window displays.
04/2015 to 11/2015
Cashier/Server Company Name － City , State
Consistently provided professional, friendly, and engaging service.
Examine plates to ensure that they contain required items.
Load plates with accessories such as eating utensils, napkins, or condiments.
Take food orders and relay orders to kitchen.
Stock service stations with items such as ice, napkins, and straws.
Assist customers by providing information and resolving their complaints.
Greet customers entering the establishment.
Maintain clean and orderly checkout areas and complete other general cleaning
duties, such as mopping floors and emptying trash cans.
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Guided guests through menus while demonstrating thorough knowledge of the
food, beverages and ingredients.
12/2016 to Current
Key Holder Company Name － City , State
Displayed pieces in visually appealing manner.
Answered phones with professionalism.
Described merchandise and services to customers.
Answered questions and resolved concerns.
Responded to safety and loss prevention incidents.
Organized in-store promotional events.
Maintained store in clean and neat manner.
Education and Training
Dec 2015
High School Diploma Derby High School － City , State
September 2016
Eric Fisher Academy － City , State
Skills
coach, Communication Skills, credit, Leadership Skills, marketing, window, Problem Solving Skills, sales, Teamwork, telephone
",SALES
"center and open enrollment.
Customer Service Claims Specialist-Chicago Medicare/ Commercial/ Medicaid "," 04/2001 to 02/2003 Company Name – City "," State
· Supported Chicago",
16702198," KEY ACCOUNT MANAGER Summary Accomplished pharmaceutical and medical device senior sales specialists with over 25 years of experience. Proven track record in prospecting, consultive sales, new business development and customer retention. Proficient in sales presentations, intoducing and detailing products and conducting in services with physicians, staff, C-Suite and OR technicians. Keen ability to identify customer needs, provide solutions and utilize well developed skills to close business. Highly motivated, enthusiastic and committed to exceeding expectations. Highlights * Pharmaceutical Specialty Sales * Strategic Account Management * New Product Launches * Managed Care         * Key Account Management * Medical Device Sales * Key Opinion Leader Development Accomplishments 07'08'09'10 awarded regional performance fund for outstanding sales and work ethic Consistent Achievers Award 25 out of 25 years 2003-2004 Winner of the Tactical Action Unit of the Year Award 2005 Member of the Region of the Year 4-time Divisional Product Contest Award Winner 2012- Finished top 3   Experience Company Name January 2011 to April 2015 Key Account Manager Responsible for the accounts management of 40 hospitals and medical centers. Developed Physician and KOL's relationships to expand territory growth. Provide on site product expertise and consultation to Pediatric Urologists while in OR. Assigned as district leader in training and consulting in the northeast. Responsible to build relationships with C-Suite and quality personnel within the institution. Conduct training on ever changing healthcare landscape to northeast region. Company Name January 2005 to January 2011 Senior Institutional Health Care Sales Consultant City , State Responsible for driving sales of Zyvox, Vfend, Tygacil and Relistor among hospital accounts: Hartford Hospital, St. Francis, University of Connecticut, Mid State and Manchester Responsible for coordinating several projects between Pfizer Groton and Specialty Care BU Hand selected by Specialty Care BU to lead Groton/Hartford Hospital C-Suite Initiative Demonstrate strong intra-team cooperation to execute cross cluster business strategies that consistently provide added customer value delivery Provide high level educational presentations to customers including surgeons, infectious disease, pulmonologist, vascular, hematology/oncology, transplant, wound center, podiatry, pharmacy Based on an assessment of consumer disease and chronic care trends and healthcare needs, successfully led the introduction of products into the healthcare arena. Negotiated with Hospital pharmacies to ensure products where available for healthcare providers on multiple formularies Worked with long term care facilities to ensure products were available to all facilities. Successfully collaborated with peers to develop strategic operations, financial and quality objectives. Aided peers in implementation and issue resolution Developed highly successful team business goals and initiatives. Monitored results to ensure compliance with strategic objectives Developed and preformed regional strategic initiatives to address market specific issues. Conducted detailed competitive analysis to determine appropriate marketing and sales strategies. Maximized Pfizer resources and upper management to enhance high level KOL relationships and leverage Pfizer strengths toward various victories within the institutions. Worked closely with Regulatory Affairs to keep compliant and within guidelines with all promotional activities Major Awards included 07'08'09'10 awarded regional performance fund for outstanding sales and work ethic Consistent Achievers Award 14 out of 14 years 2003-2004 Winner of the Tactical Action Unit of the Year Award. 2004 #1 nationally in Viagra sales attainment 2005 Member of the Region of the Year. 4-time Divisional Product Contest Award Winner. 2004 #1 in the Region for highest Lipitor new prescription growth. 2005 District finished #1 in the Region for highest physician call average plus Lipitor new prescription growth. Company Name January 2003 to January 2005 Health Care Consultant Developed strategic business plans to exceed sales goal of $100 million while analyzing market trends and P & L. Customer base included 10 Academic Medical Centers, Integrated Delivery Systems, Large Medical Groups, Veterans Administrations and Long Term Care Facilities. Demonstrated strong intra-team cooperation to execute cross cluster business strategies that consistently provided added customer value delivery. Utilized effective accountability mechanisms to ensure that expectations were clear and sales were met Met budget guidelines every year while exceeding activity on educational programs by carefully monitoring ROI. Highly coachable and professional. Demonstrated self-awareness and emotional intelligence in evaluation and developmental situations. Cultivated strong advocates with Medical Societies, (Hartford County Medical Society, American Association of Black Physicians) and Academic Hospitals that supported Pfizer's products on the CT Medicaid Preferred Drug List. Company Name January 1991 to January 2003 Healthcare Representative City , State Sold cardiovascular, urological and diabetes products to specialists, retailers, clinical pharmacists and pharmacy purchasers within academic medical hospitals to include Yale Medical Center, Hartford Hospital, St. Francis Hospital, University of Connecticut Medical Center, Baystate Medical Center, Newington and West Haven Veterans Administrations. Successfully launched a new division of Pfizer Collaborated with teammates to maintain all assigned Pfizer products on hospital formularies. Gained access into multiple catherization procedures within Cardiology Departments at Yale New Haven Medical Center, Hartford Hospital, St. Francis Medical Center and Baystate Medical Center. 1997 Winner of the Lipitor Convention Contest for highest market share growth. 1998 Winner Norvasc Product Contest for highest Norvasc Goal Attainment. 1998 Runner-up, National Hospital Representative for the first quarter. 1999 drove sales for multiple products surpassing $5 million resulting in the Winners Choice Award for greatest movement on the Goal Attainment Report for the full year. Successfully launched Procardia XL, Glucotrol XL, Zyrtec, Aricept, Cardura, Viagra, Norvasc, Lipitor, and Tikosyn for Atrial Fibrillation Education Northeastern University 1985 Bachelor of Arts : Business Management City , State , US Northeastern University, BABM, Boston, MA Certified Medical Representative 2005 Certification : Pharmaceuticals City , State   Professional Affiliations CT, RI and MA Case Managers Societies Member Member Pharmacy Association RI, MA and CT ​ Certifications Certified Medical Representative Skills Account Management, Key Account Selling, Product Expertise, OR selling Training, Budget, Business Plans, Educational Programs, Market Trends, Medicaid, Business Development, Managed Care, Medical Device, Ms Excel, Ms Powerpoint, Ms Word, New Business Development, Project Management, Prospecting, Sales Presentations, Senior Sales, ","
KEY ACCOUNT MANAGER
Summary
Accomplished pharmaceutical and medical device senior sales specialists with over 25 years of experience. Proven track record in prospecting, consultive sales, new business development and customer retention. Proficient in sales presentations, intoducing and detailing products and conducting in services with physicians, staff, C-Suite and OR technicians. Keen ability to identify customer needs, provide solutions and utilize well developed skills to close business. Highly motivated, enthusiastic and committed to exceeding expectations.
Highlights
* Pharmaceutical Specialty Sales
* Strategic Account Management
* New Product Launches
* Managed Care
 
 
   
* Key Account Management
* Medical Device Sales
* Key Opinion Leader Development
Accomplishments
07'08'09'10 awarded regional performance fund for outstanding sales and work ethic
Consistent Achievers Award 25 out of 25 years
2003-2004 Winner of the Tactical Action Unit of the Year Award
2005 Member of the Region of the Year
4-time Divisional Product Contest Award Winner
2012- Finished top 3
 
Experience
Company Name January 2011 to April 2015 Key Account Manager
Responsible for the accounts management of 40 hospitals and medical centers.
Developed Physician and KOL's relationships to expand territory growth.
Provide on site product expertise and consultation to Pediatric Urologists while in OR.
Assigned as district leader in training and consulting in the northeast.
Responsible to build relationships with C-Suite and quality personnel within the institution.
Conduct training on ever changing healthcare landscape to northeast region.
Company Name January 2005 to January 2011 Senior Institutional Health Care Sales Consultant City , State
Responsible for driving sales of Zyvox, Vfend, Tygacil and Relistor among hospital accounts: Hartford Hospital, St. Francis, University of Connecticut, Mid State and Manchester
Responsible for coordinating several projects between Pfizer Groton and Specialty Care BU
Hand selected by Specialty Care BU to lead Groton/Hartford Hospital C-Suite Initiative
Demonstrate strong intra-team cooperation to execute cross cluster business strategies that consistently provide added customer value delivery
Provide high level educational presentations to customers including surgeons, infectious disease, pulmonologist, vascular, hematology/oncology, transplant, wound center, podiatry, pharmacy
Based on an assessment of consumer disease and chronic care trends and healthcare needs, successfully led the introduction of products into the healthcare arena.
Negotiated with Hospital pharmacies to ensure products where available for healthcare providers on multiple formularies
Worked with long term care facilities to ensure products were available to all facilities.
Successfully collaborated with peers to develop strategic operations, financial and quality objectives. Aided peers in implementation and issue resolution
Developed highly successful team business goals and initiatives. Monitored results to ensure compliance with strategic objectives
Developed and preformed regional strategic initiatives to address market specific issues.
Conducted detailed competitive analysis to determine appropriate marketing and sales strategies.
Maximized Pfizer resources and upper management to enhance high level KOL relationships and leverage Pfizer strengths toward various victories within the institutions.
Worked closely with Regulatory Affairs to keep compliant and within guidelines with all promotional activities Major Awards included
07'08'09'10 awarded regional performance fund for outstanding sales and work ethic
Consistent Achievers Award 14 out of 14 years
2003-2004 Winner of the Tactical Action Unit of the Year Award.
2004 #1 nationally in Viagra sales attainment
2005 Member of the Region of the Year.
4-time Divisional Product Contest Award Winner.
2004 #1 in the Region for highest Lipitor new prescription growth.
2005 District finished #1 in the Region for highest physician call average plus Lipitor new prescription growth.
Company Name January 2003 to January 2005 Health Care Consultant
Developed strategic business plans to exceed sales goal of $100 million while analyzing market trends and P & L. Customer base included 10 Academic Medical Centers, Integrated Delivery Systems, Large Medical Groups, Veterans Administrations and Long Term Care Facilities.
Demonstrated strong intra-team cooperation to execute cross cluster business strategies that consistently provided added customer value delivery.
Utilized effective accountability mechanisms to ensure that expectations were clear and sales were met
Met budget guidelines every year while exceeding activity on educational programs by carefully monitoring ROI.
Highly coachable and professional. Demonstrated self-awareness and emotional intelligence in evaluation and developmental situations.
Cultivated strong advocates with Medical Societies, (Hartford County Medical Society, American Association of Black Physicians) and Academic Hospitals that supported Pfizer's products on the CT Medicaid Preferred Drug List.
Company Name January 1991 to January 2003 Healthcare Representative City , State
Sold cardiovascular, urological and diabetes products to specialists, retailers, clinical pharmacists and pharmacy purchasers within academic medical hospitals to include Yale Medical Center, Hartford Hospital, St. Francis Hospital, University of Connecticut Medical Center, Baystate Medical Center, Newington and West Haven Veterans Administrations.
Successfully launched a new division of Pfizer
Collaborated with teammates to maintain all assigned Pfizer products on hospital formularies.
Gained access into multiple catherization procedures within Cardiology Departments at Yale New Haven Medical Center, Hartford Hospital, St. Francis Medical Center and Baystate Medical Center.
1997 Winner of the Lipitor Convention Contest for highest market share growth.
1998 Winner Norvasc Product Contest for highest Norvasc Goal Attainment.
1998 Runner-up, National Hospital Representative for the first quarter.
1999 drove sales for multiple products surpassing $5 million resulting in the Winners Choice Award for greatest movement on the Goal Attainment Report for the full year.
Successfully launched Procardia XL, Glucotrol XL, Zyrtec, Aricept, Cardura, Viagra, Norvasc, Lipitor, and Tikosyn for Atrial Fibrillation
Education
Northeastern University 1985 Bachelor of Arts : Business Management City , State , US Northeastern University, BABM, Boston, MA
Certified Medical Representative 2005 Certification : Pharmaceuticals City , State
 
Professional Affiliations
CT, RI and MA Case Managers Societies Member
Member Pharmacy Association RI, MA and CT
‚Äã
Certifications
Certified Medical Representative
Skills
Account Management, Key Account Selling, Product Expertise, OR selling Training, Budget, Business Plans, Educational Programs, Market Trends, Medicaid, Business Development, Managed Care, Medical Device, Ms Excel, Ms Powerpoint, Ms Word, New Business Development, Project Management, Prospecting, Sales Presentations, Senior Sales,
",HEALTHCARE
20565486," INTERN Professional Profile As a results driven fitness trainer and coach with more than 4 years of relevant experience in the fitness field; I maintain a passion for developing programs that improve fitness, improve stamina, and develop healthy living styles. My strong customer service skills, written and oral communication abilities, and organizational attributes will help me advance in a fitness and wellness based career. Qualifications Proficiency in Microsoft Word, Excel, and PowerPoint Quick learner Training and development Results-oriented Client-focused ​Customer Service Sales Relevant Experience Corporate Wellness  Assisted completing assessments for 4 corporate wellness companies in the Denver area. Documentation Wrote and edited documents to keep team informed on policies and procedures. Marketing/sales Implemented online marketing strategies which resulted in 15% growth of customer base. Experience January 2017 to April 2017 Company Name City , State Intern Shadowed personal training sessions, group fitness classes, corporate wellness clients, and new client testing. Designed 10 daily workouts to be stored in the Inward Fitness library to be given out to clients. Created and executed a 30 day fitness challenge for clients of the gym. Proposed outside educational events to do a sports clinic at. Planned and executed a fitness presentation to the staff. September 2015 to January 2017 Company Name City , State Fitness Coach Worked one-on-one with online clients, personal training clients, and coached both small and large
group fitness classes. Designed and implemented training and nutrition schedules based on client's fitness assessments, in
order to achieve their fitness goals and optimal results. Energetically guided clients in solo and group exercise activities, taking into account individualized
physical limitations. Assisted the owner with facility marketing, membership sales, and member engagement. Was highly
involved in the social media aspect of the facility which included Facebook and Instagram. September 2013 to June 2016 Company Name City , State Group Fitness Instructor Demonstrated leadership capabilities at the front of a class while making it a safe and enjoyable
fitness experience, while ensuring member retention. Met participants before and after class to answer questions and maintain a positive exercise
experience. Established organizational skills in creating and preparing combinations to be taught within the parameters of the format. Represented a high degree of energy and endurance to complete each fitness class in its entirety. September 2011 to June 2016 Company Name City , State Group Fitness Instructor Developed, organized, and taught group workouts for members that included various aerobic
and weight training routines. Prepared teaching area for each class and organized all equipment at the end of each class. Guided beginner, intermediate, and advanced fitness classes. Demonstrated a solid knowledge of workout routines based on appropriate skill levels. July 2007 to Current Company Name City , State Technical Specialist II Ensure accurate and timely reconciliation of client accounts in order to provide clients and
branches with all of the reporting information for their investments. Provide superior customer service to our clients to support the firm's objectives. Contribute to an inclusive team oriented work environment to maximize team
productivity. Continuously seek and determine ways to identify opportunities to improve processes for
internal Oracle reports. March 2004 to August 2007 Company Name City , State Customer Service Manager Exercised general supervision of the staff to ensure all functions are performed in accordance
with established guidelines and procedures. Was a member of the elite training program which involved the training, motivation, and monitoring of direct reports. Performed monthly, quarterly, and yearly audits of the branch in order to stay in compliance. Diligently stressed quality customer service and sales quotas to each associate. Education 2017 Missouri Baptist University City , State Exercise Science Bachelor of Science 2017 Missouri Baptist University City , State Exercise Science Master of Science Master Certificate in Exercise Science 2005 St. Louis Community College City , State Business Administration Associate of Arts Affiliations Member, United Way of St. Louis - Edward Jones Division (2010 - 2017) Certifications Certified AFAA Group Fitness Instructor,
Certified AFAA Mat Pilates Instructor,        Certified Spin 360 Instructor,
CPR and First Aid Certification Skills Exercise Science: Online coaching, good teaching and instructional abilities, CPR and First Aid, macro counting, Corporate Wellness assessments, ability to motivate others, and desire to promote all aspects of health and wellness. Other skills: Microsoft Word, Excel, PowerPoint, Oracle, sales, customer service, investments, organizational skills, process improvement, enthusiasm and energy, and excellent interpersonal skills. ","
INTERN
Professional Profile
As a results driven fitness trainer and coach with more than 4 years of relevant experience in the fitness field; I maintain a passion for developing programs that improve fitness, improve stamina, and develop healthy living styles. My strong customer service skills, written and oral communication abilities, and organizational attributes will help me advance in a fitness and wellness based career.
Qualifications
Proficiency in Microsoft Word, Excel, and PowerPoint
Quick learner
Training and development
Results-oriented
Client-focused
‚ÄãCustomer Service
Sales
Relevant Experience
Corporate Wellness
 Assisted completing assessments for 4 corporate wellness companies in the Denver area.
Documentation
Wrote and edited documents to keep team informed on policies and procedures.
Marketing/sales
Implemented online marketing strategies which resulted in 15% growth of customer base.
Experience
January 2017 to April 2017
Company Name City , State Intern
Shadowed personal training sessions, group fitness classes, corporate wellness clients, and new client testing.
Designed 10 daily workouts to be stored in the Inward Fitness library to be given out to clients.
Created and executed a 30 day fitness challenge for clients of the gym.
Proposed outside educational events to do a sports clinic at.
Planned and executed a fitness presentation to the staff.
September 2015 to January 2017
Company Name City , State Fitness Coach
Worked one-on-one with online clients, personal training clients, and coached both small and large
group fitness classes.
Designed and implemented training and nutrition schedules based on client's fitness assessments, in
order to achieve their fitness goals and optimal results.
Energetically guided clients in solo and group exercise activities, taking into account individualized
physical limitations.
Assisted the owner with facility marketing, membership sales, and member engagement.
Was highly
involved in the social media aspect of the facility which included Facebook and Instagram.
September 2013 to June 2016
Company Name City , State Group Fitness Instructor
Demonstrated leadership capabilities at the front of a class while making it a safe and enjoyable
fitness experience, while ensuring member retention.
Met participants before and after class to answer questions and maintain a positive exercise
experience.
Established organizational skills in creating and preparing combinations to be taught within the parameters of the format.
Represented a high degree of energy and endurance to complete each fitness class in its entirety.
September 2011 to June 2016
Company Name City , State Group Fitness Instructor
Developed, organized, and taught group workouts for members that included various aerobic
and weight training routines.
Prepared teaching area for each class and organized all equipment at the end of each class.
Guided beginner, intermediate, and advanced fitness classes.
Demonstrated a solid knowledge of workout routines based on appropriate skill levels.
July 2007 to Current
Company Name City , State Technical Specialist II
Ensure accurate and timely reconciliation of client accounts in order to provide clients and
branches with all of the reporting information for their investments.
Provide superior customer service to our clients to support the firm's objectives.
Contribute to an inclusive team oriented work environment to maximize team
productivity.
Continuously seek and determine ways to identify opportunities to improve processes for
internal Oracle reports.
March 2004 to August 2007
Company Name City , State Customer Service Manager
Exercised general supervision of the staff to ensure all functions are performed in accordance
with established guidelines and procedures.
Was a member of the elite training program which involved the training, motivation, and monitoring of direct reports.
Performed monthly, quarterly, and yearly audits of the branch in order to stay in compliance.
Diligently stressed quality customer service and sales quotas to each associate.
Education
2017
Missouri Baptist University City , State Exercise Science Bachelor of Science
2017
Missouri Baptist University City , State Exercise Science Master of Science Master Certificate in Exercise Science
2005
St. Louis Community College City , State Business Administration Associate of Arts
Affiliations
Member, United Way of St. Louis - Edward Jones Division (2010 - 2017)
Certifications
Certified AFAA Group Fitness Instructor,
Certified AFAA Mat Pilates Instructor,        Certified Spin 360 Instructor,
CPR and First Aid Certification
Skills
Exercise Science: Online coaching, good teaching and instructional abilities, CPR and First Aid, macro counting, Corporate Wellness assessments, ability to motivate others, and desire to promote all aspects of health and wellness.
Other skills: Microsoft Word, Excel, PowerPoint, Oracle, sales, customer service, investments, organizational skills, process improvement, enthusiasm and energy, and excellent interpersonal skills.
",FITNESS
11722421," TECHNICAL DESIGNER Summary SPECIAL QUALIFICATIONS: Textile Engineering Knitting and Garment Manufacturing Textile Printing and Finishing Yarn and Fabric Dyeing Spinning and Weaving Textile Construction and Embroidery Textile Testing Highlights CAD: Photoshop, Illustrator and Accutrac Technical Packets Garment Construction and Fit Computerized and Manual Pattern Making Garment Embellishment Draping and Sewing Fashion Illustrations Manual and Computerized Merchandise & Line Development Trend & Color Analysis Understanding of Target Customer/Markets Experience Technical Designer 01/2015 to Current Company Name City , State Created 65 complete development and production technical packages including spec sheets in 1 week. Developed a pattern with grade rules for production of sample garments with accuracy. Coordinated 8 different manufacturing tasks that led to over 30,000 unites of production. Supervised the creation of garments, including fitting, detailing and adaptations. Sourced, selected and bought fabrics, trims, fastenings and embellishments. Approved quality for all trims, creates fit comments for production and communicates fit corrections to overseas in timely manner. Notified factories of construction quality issues and provides recommendations on corrections Negotiated with customers and suppliers and oversee production. Provided input to design and sourcing teams regarding cost engineering. Collaborated with designer, a merchandiser, manager and business partner to ensure the desired product is achieved, while retaining production schedule. Saved 60,000 units of production by coming up with an effective solution for a design fault. Assistant Designer/Technical Designer 06/2014 to 12/2014 Company Name City , State Vintage Casual Sportswear, Dresses and Sweaters Created an idea and produce a complete design by hand or using computer-aided design (CAD). Created complete development and production technical packages including spec sheets. Created inspirational presentation materials for trend, color and product assortments. Provided research ideas that reflect the trends, but also, which reflect the integrity and aesthetics of the brand by creating design boards (color, sketches and fabric detail). Managed all deadlines within development/Production calendar. Provided and confirm the gauges and knit downs for full fashion sweaters. Managed Design meetings, photo-shoots and meetings with customers and fabric agents. Seek creative solutions when specing garments/tech pack executions. Assistant Designer/Technical Designer 04/2013 to 04/2014 Company Name City , State Created Tech Packs and Line sheets for import and domestic styles. Managed track of Current Styles through software called Accutrac Applied Illustrator and Photoshop proficiency to create and refine sketches. Updated BOMs catalog samples, and maintain textile and pattern libraries. Supported Design Team with all key aspects of Design process - from creation to adoption. Provided Fit Comments to the factories overseas (China and India). Provided accurate Specs for the garment. Sourced Fabric and Trims. Prepared for Design meetings, which includes preparation for mood boards, color boards, fabric board, design board with all technical drawings and collecting samples. Assistant Designer 07/2010 to 08/2012 Company Name City , State Casual Sportswear, Dresses and Sweaters. Assisted in designing all types of Women's Casual Sportswear, Dresses and Sweaters. Education Masters : Business Administration United States University City , State Business Administration Organizational Behavior, Data & Information Systems Management, and HR Administration. Masters : Fashion Design March 2014 FIDM/Fashion Institute of Design & Merchandising City , State GPA: Cum Laude Fashion Design Cum Laude Pattern Making, Garment Construction, Computer Aided Designing, Technical Drawing, and Draping and Sewing. Bachelors of Engineering : Textile Technology June 2010 RGPV University City , State , India GPA: Magna Cum Laude Textile Technology Magna Cum Laude Knitting and Garment Construction, Fabric Construction (Woven and Knits), Fabric Printing and Finishing, and Textile Testing. Gimatex Industries Pvt. Ltd., Maharashtra, India Spinning, Weaving and Garment Construction Trained in manufacturing the yarn, utilizing that yarn to fabricate fabric, lastly utilizes that fabric to design a garment. Paper on Technical Textiles. This paper presents different type of technical textiles, their manufacturing, finishing, and end uses. Skills photo, Photoshop, CAD, catalog, Color, Designing, Fashion, Drawing, HR, Illustrator, Information Systems, materials, meetings, Organizational, Design process, quality, research, collecting samples, Trend, type ","
TECHNICAL DESIGNER
Summary
SPECIAL QUALIFICATIONS: Textile Engineering Knitting and Garment Manufacturing Textile Printing and Finishing Yarn and Fabric Dyeing Spinning and Weaving Textile Construction and Embroidery Textile Testing
Highlights
CAD: Photoshop, Illustrator and Accutrac
Technical Packets
Garment Construction and Fit
Computerized and Manual Pattern Making
Garment Embellishment
Draping and Sewing
Fashion Illustrations Manual and Computerized
Merchandise & Line Development
Trend & Color Analysis
Understanding of Target Customer/Markets
Experience
Technical Designer 01/2015 to Current Company Name City , State
Created 65 complete development and production technical packages including spec sheets in 1 week.
Developed a pattern with grade rules for production of sample garments with accuracy.
Coordinated 8 different manufacturing tasks that led to over 30,000 unites of production.
Supervised the creation of garments, including fitting, detailing and adaptations.
Sourced, selected and bought fabrics, trims, fastenings and embellishments.
Approved quality for all trims, creates fit comments for production and communicates fit corrections to overseas in timely manner.
Notified factories of construction quality issues and provides recommendations on corrections Negotiated with customers and suppliers and oversee production.
Provided input to design and sourcing teams regarding cost engineering.
Collaborated with designer, a merchandiser, manager and business partner to ensure the desired product is achieved, while retaining production schedule.
Saved 60,000 units of production by coming up with an effective solution for a design fault.
Assistant Designer/Technical Designer 06/2014 to 12/2014 Company Name City , State
Vintage Casual Sportswear, Dresses and Sweaters Created an idea and produce a complete design by hand or using computer-aided design (CAD).
Created complete development and production technical packages including spec sheets.
Created inspirational presentation materials for trend, color and product assortments.
Provided research ideas that reflect the trends, but also, which reflect the integrity and aesthetics of the brand by creating design boards (color, sketches and fabric detail).
Managed all deadlines within development/Production calendar.
Provided and confirm the gauges and knit downs for full fashion sweaters.
Managed Design meetings, photo-shoots and meetings with customers and fabric agents.
Seek creative solutions when specing garments/tech pack executions.
Assistant Designer/Technical Designer 04/2013 to 04/2014 Company Name City , State
Created Tech Packs and Line sheets for import and domestic styles.
Managed track of Current Styles through software called Accutrac Applied Illustrator and Photoshop proficiency to create and refine sketches.
Updated BOMs catalog samples, and maintain textile and pattern libraries.
Supported Design Team with all key aspects of Design process - from creation to adoption.
Provided Fit Comments to the factories overseas (China and India).
Provided accurate Specs for the garment.
Sourced Fabric and Trims.
Prepared for Design meetings, which includes preparation for mood boards, color boards, fabric board, design board with all technical drawings and collecting samples.
Assistant Designer 07/2010 to 08/2012 Company Name City , State
Casual Sportswear, Dresses and Sweaters.
Assisted in designing all types of Women's Casual Sportswear, Dresses and Sweaters.
Education
Masters : Business Administration United States University City , State Business Administration
Organizational Behavior, Data & Information Systems Management, and HR Administration.
Masters : Fashion Design March 2014 FIDM/Fashion Institute of Design & Merchandising City , State GPA: Cum Laude Fashion Design Cum Laude
Pattern Making, Garment Construction, Computer Aided Designing, Technical Drawing, and Draping and Sewing.
Bachelors of Engineering : Textile Technology June 2010 RGPV University City , State , India GPA: Magna Cum Laude Textile Technology Magna Cum Laude
Knitting and Garment Construction, Fabric Construction (Woven and Knits), Fabric Printing and Finishing, and Textile Testing. Gimatex Industries Pvt. Ltd., Maharashtra, India Spinning, Weaving and Garment Construction Trained in manufacturing the yarn, utilizing that yarn to fabricate fabric, lastly utilizes that fabric to design a garment. Paper on Technical Textiles. This paper presents different type of technical textiles, their manufacturing, finishing, and end uses.
",DESIGNER
16899268," INFORMATION TECHNOLOGY MANAGER/ANALYST Professional Summary Innovative and solution focused web development manager/analyst with extensive experience in Program and Project Management. Detail-oriented and skilled in identifying technology needs, creating a plan for solving them, and leading multiple teams to implement the solutions. Self motivated, strong leader, and team player that works hard developing staff.  Experienced in working in industry and academia. Skills Project management Program management Process improvement Requirements gathering Team leader Strategic planning Results-oriented Effective multi-tasker Data analysis Team player Team building Extensive technology experience Work History Information Technology Manager/Analyst , 07/2006 to Current Company Name – City , State
Analyze the technology needs of the Graduate College, to develop short term and long term goals and to meet and implement the solutions to those needs by working with internal, external or mixed teams tech or non-tech teams. Oversee the management of multiple websites running various software.  Supervise and manage the composition of the Graduate College information technology team focusing on balancing technology skills based on short and long term goals. 
Develop staff skills through training as needed. Collect and report data to various groups across campus as well as to national agencies such as National Science Foundation, National Institutes of Health, and Council of Graduate Schools. 
Led the Graduate College IT team for over eight years Implemented Software Development Lifecycle Methodology  Appointed to Iowa State University's Paperless Task force to represent the Graduate College Elected to the Professional and Scientific Council to represent P&S employees Led strategic initiates for the Graduate College for past three years Communication leader between faculty, staff, and central IT Proficient in the use and implementation of industry IT standards Regularly translate detailed program requirements into technical specifications. Manager , 06/2003 to 06/2006 Company Name – City , State Assisted with the running of the Des Moines Store (Largest in district). Managed 25 employees. Trained employees to complete their position duties. Handled cash daily and reconciled accounts. Web Communications Manager , 01/1999 to 01/2003 Company Name – City , State Developed and managed websites and web software related projects while staying within the $2 million budget of the Web Communications department.  Directed various development teams of project managers and programmers focusing on internal and external users.  Created project plans and worked with marketing and executive leadership to gain approval for projects.  Regularly worked by phone or email to complete projects.   Led project teams to roll out first company wide intranet, while delivering 1 month faster than original timeline. Developed new corporate website from scratch, and then led teams to roll out new website. Developed, trained, and implemented Corporate Web Design Standards across the company. Education Family Financial Planning (Graduate Certificate) : Iowa State University - City , State Will be a Certified Financial Planner after completion. : 1 1998 GPA: GPA: 4 . 0 GPA: 4 . 0 B.S : Marketing , Iowa State University - City , State Marketing Microsoft Front Page Certified New Horizons - Des Moines, IA
A CCOMPLISHMENTS : 1 1999 l Rolled out the first company wide intranet for a Fortune 500 Company. l Learned two computer languages on my own to better understand the limits of what developers can do. l In 2010, elected Professional and Scientific representative. l Implemented entire electronic thesis/dissertation solution at Iowa State University. l Published paper at International Academy of Technology Education, and Development (IATED) conference: Empowering Departments Across the University by Using Web Technologies ­ 2 ","
INFORMATION TECHNOLOGY MANAGER/ANALYST
Professional Summary
Innovative and solution focused web development manager/analyst with extensive experience in Program and Project Management. Detail-oriented and skilled in identifying technology needs, creating a plan for solving them, and leading multiple teams to implement the solutions. Self motivated, strong leader, and team player that works hard developing staff.  Experienced in working in industry and academia.
Skills
Project management Program management Process improvement Requirements gathering Team leader Strategic planning
Results-oriented Effective multi-tasker Data analysis Team player Team building Extensive technology experience
Work History
Information Technology Manager/Analyst , 07/2006 to Current Company Name – City , State
Analyze the technology needs of the Graduate College, to develop short term and long term goals and to meet and implement the solutions to those needs by working with internal, external or mixed teams tech or non-tech teams. Oversee the management of multiple websites running various software.  Supervise and manage the composition of the Graduate College information technology team focusing on balancing technology skills based on short and long term goals. 
Develop staff skills through training as needed. Collect and report data to various groups across campus as well as to national agencies such as National Science Foundation, National Institutes of Health, and Council of Graduate Schools. 
Led the Graduate College IT team for over eight years
Implemented Software Development Lifecycle Methodology 
Appointed to Iowa State University's Paperless Task force to represent the Graduate College
Elected to the Professional and Scientific Council to represent P&S employees
Led strategic initiates for the Graduate College for past three years
Communication leader between faculty, staff, and central IT
Proficient in the use and implementation of industry IT standards
Regularly translate detailed program requirements into technical specifications.
Manager , 06/2003 to 06/2006 Company Name – City , State
Assisted with the running of the Des Moines Store (Largest in district).
Managed 25 employees.
Trained employees to complete their position duties.
Handled cash daily and reconciled accounts.
Web Communications Manager , 01/1999 to 01/2003 Company Name – City , State
Developed and managed websites and web software related projects while staying within the $2 million budget of the Web Communications department.  Directed various development teams of project managers and programmers focusing on internal and external users.  Created project plans and worked with marketing and executive leadership to gain approval for projects.  Regularly worked by phone or email to complete projects.  
Led project teams to roll out first company wide intranet, while delivering 1 month faster than original timeline.
Developed new corporate website from scratch, and then led teams to roll out new website.
Developed, trained, and implemented Corporate Web Design Standards across the company.
Education
Family Financial Planning (Graduate Certificate) : Iowa State University - City , State
Will be a Certified Financial Planner after completion. : 1 1998 GPA: GPA: 4 . 0 GPA: 4 . 0
B.S : Marketing , Iowa State University - City , State Marketing
Microsoft Front Page Certified New Horizons - Des Moines, IA
A CCOMPLISHMENTS : 1 1999 l Rolled out the first company wide intranet for a Fortune 500 Company. l Learned two computer languages on my own to better understand the limits of what developers can do. l In 2010, elected Professional and Scientific representative. l Implemented entire electronic thesis/dissertation solution at Iowa State University. l Published paper at International Academy of Technology Education, and Development (IATED) conference: Empowering Departments Across the University by Using Web Technologies ­ 2
",INFORMATION-TECHNOLOGY
24754689," SENIOR CUSTOMER SERVICE ADVOCATE Professional Profile Over ten years of management and customers services skills in retail and call center environment. Expert computing and technology skills in multiple software applications. Qualifications Leadership Sales Writing Communications Customer Service Training Counseling Client Support Multitasking Professional Microsoft Office Relevant Experience Increased client engagement in all Active Health products and services sales by 98%. each quarter. Experience Senior Customer Service Advocate October 2010 to November 2016 Company Name － City , State Provides daily leadership to customer service staff. Identifies system and workflow improvements to enhance the team's efficiency. Handles telephone and written correspondence from varied sources. Explains customer/member specific plan of benefits along with member's responsibilities in accordance with contracted arrangements. Documents and tracks all member contacts, events, and outcomes via appropriate systems. Accesses information from a variety of systems and references including contracting and network system. Shift Supervisor August 2009 to October 2010 Company Name － City , State Completed day to day operation of the store such as overseeing staff. Responded to customer inquiries and complaints. Directed and supervised employees engaged in sales, inventory-taking, Reconciling cash receipts, or in performing services for customers. Monitored sales activities to ensure that customers receive satisfactory service and quality goods. Assigned employees to specific duties. Manager of Parts Sales December 2008 to July 2010 Company Name － City , State Resolved customer complaints regarding services, products, or personnel. Monitored sales staff performance to ensure that goals are met. Conferred with company officials to develop methods and procedures to Increased sales, expand markets, and promote business. Determined replacement parts required, according to inspections of old parts, Examined returned parts for defects, and exchange defective parts or refunded money. Sales Consultant October 2007 to June 2009 Company Name － City , State •Assessed nutritional needs, diet restrictions and current health plans to develop and implement dietary-care plans and provide nutritional counseling. •Consulted with physicians and health care personnel to determine nutritional needs and diet restrictions of patient or client. •Counseled individuals and groups on basic rules of good nutrition, healthy eating habits and nutrition monitoring to improve their quality of life. •Developed curriculum and prepare manuals, visual aids, course outlines and other materials used in teaching. Recovery Specialist January 2007 to January 2008 Company Name － City , State Received payments and post amounts paid to customer accounts. Located and monitored overdue accounts, using computers and a variety of automated systems. Recorded information about financial status of customers and status of collection efforts. Located and notified customers of delinquent accounts by Advised customers of necessary actions and strategies for debt repayment. Skilled in persuading customers to pay amounts due on credit accounts, damaged claims, or non-payable checks, or to return merchandise. Branch Manager January 2006 to January 2007 Company Name － City , State Supervised all daily operations of the branch which included: hiring, firing and maintaining of personnel, staff training, and schedules. Established and maintain relationships with individuals and businesses. Examined, evaluated, and processed loan applications. Reviewed collection reports to determine the status of collections and the amounts of outstanding balances. Responded to all customer complaints and resolved any problems. Ensured the highest level of customer service. Branch Manager January 2006 to January 2007 Company Name － City , State Supervised all daily operations of the branch which included: hiring, firing and maintaining of personnel, staff training, and schedules. Established and maintain relationships with individuals and businesses. Examined, evaluated, and processed loan applications. Reviewed collection reports to determine the status of collections and the amounts of outstanding balances. Responded to all customer complaints and resolved any problems. Ensured the highest level of customer service. Sr Appeal & Complaints Analysts November 2016 to Current Company Name － City , State Review, research and respond to complaints within the required time frame established by the better business bureau.Review, research and respond to regulatory complaints including CFPB, state attorney General office and other regulatory agencies. Ensure received complaints are documented and recorded on the appropriate spreadsheets. Provide weekly analyst identifying trends by type, state and client. Validate and verify complaints and answered in timely fashion with the appropriate responses. Identify high risk or problematic complaints and notify Compliance Management team. Complete call reviews, determine if any disciplinary action should be taken. Provide coordination for compliance and regulatory related projects. Effectively communicate levels of risk to specific departments. Ability to advise senior management on any regulatory charges that may affect risk and provide recommendations to mitigate the potential risk. Coordinate with Legal team to ensure aware of potential cross over between complaints and ADLs or lawsuits. Collaborate with Compliance Management Team to ensure that the entire company is aware of compliance requirements and issues.  Support the Director of Compliance, VP of Compliance and Chief Compliance Officer in their roles and daily task.  ​ ​ ​ Education Bachelor's Degree : Business Administration , May, 2013 Strayer University － City , State , USA MBA : Health Services Administration , 2016 Strayer University － City , State , United States Skills basic, benefits, cash receipts, counseling, credit, client, customer service, staff training, financial, firing, hiring, inventory, leadership, materials, exchange, money, network, personnel, quality, Reconciling, sales, teaching, telephone, workflow, written ","
SENIOR CUSTOMER SERVICE ADVOCATE
Professional Profile
Over ten years of management and customers services skills in retail and call center environment. Expert computing and technology skills in multiple software applications.
Qualifications
Leadership
Sales
Writing
Communications
Customer Service
Training
Counseling
Client Support
Multitasking
Professional
Microsoft Office
Relevant Experience
Increased client engagement in all Active Health products and services sales by 98%. each quarter.
Experience
Senior Customer Service Advocate October 2010 to November 2016 Company Name － City , State
Provides daily leadership to customer service staff.
Identifies system and workflow improvements to enhance the team's efficiency.
Handles telephone and written correspondence from varied sources.
Explains customer/member specific plan of benefits along with member's responsibilities in accordance with contracted arrangements.
Documents and tracks all member contacts, events, and outcomes via appropriate systems.
Accesses information from a variety of systems and references including contracting and network system.
Shift Supervisor August 2009 to October 2010 Company Name － City , State
Completed day to day operation of the store such as overseeing staff.
Responded to customer inquiries and complaints.
Directed and supervised employees engaged in sales, inventory-taking,
Reconciling cash receipts, or in performing services for customers.
Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
Assigned employees to specific duties.
Manager of Parts Sales December 2008 to July 2010 Company Name － City , State
Resolved customer complaints regarding services, products, or personnel.
Monitored sales staff performance to ensure that goals are met.
Conferred with company officials to develop methods and procedures to
Increased sales, expand markets, and promote business.
Determined replacement parts required, according to inspections of old parts,
Examined returned parts for defects, and exchange defective parts or refunded money.
Sales Consultant October 2007 to June 2009 Company Name － City , State
•Assessed nutritional needs, diet restrictions and current health plans to develop and implement dietary-care plans and provide nutritional counseling.
•Consulted with physicians and health care personnel to determine nutritional needs and diet restrictions of patient or client.
•Counseled individuals and groups on basic rules of good nutrition, healthy eating habits and nutrition monitoring to improve their quality of life.
•Developed curriculum and prepare manuals, visual aids, course outlines and other materials used in teaching.
Recovery Specialist January 2007 to January 2008 Company Name － City , State
Received payments and post amounts paid to customer accounts.
Located and monitored overdue accounts, using computers and a variety of automated systems.
Recorded information about financial status of customers and status of collection efforts.
Located and notified customers of delinquent accounts by
Advised customers of necessary actions and strategies for debt repayment.
Skilled in persuading customers to pay amounts due on credit accounts, damaged claims, or non-payable checks, or to return merchandise.
Branch Manager January 2006 to January 2007 Company Name － City , State
Supervised all daily operations of the branch which included: hiring, firing and maintaining of personnel, staff training, and schedules.
Established and maintain relationships with individuals and businesses.
Examined, evaluated, and processed loan applications.
Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.
Responded to all customer complaints and resolved any problems.
Ensured the highest level of customer service.
Branch Manager January 2006 to January 2007 Company Name － City , State
Supervised all daily operations of the branch which included: hiring, firing and maintaining of personnel, staff training, and schedules.
Established and maintain relationships with individuals and businesses.
Examined, evaluated, and processed loan applications.
Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.
Responded to all customer complaints and resolved any problems.
Ensured the highest level of customer service.
Sr Appeal & Complaints Analysts November 2016 to Current Company Name － City , State
Review, research and respond to complaints within the required time frame established by the better business bureau.Review, research and respond to regulatory complaints including CFPB, state attorney General office and other regulatory agencies. Ensure received complaints are documented and recorded on the appropriate spreadsheets. Provide weekly analyst identifying trends by type, state and client. Validate and verify complaints and answered in timely fashion with the appropriate responses. Identify high risk or problematic complaints and notify Compliance Management team. Complete call reviews, determine if any disciplinary action should be taken. Provide coordination for compliance and regulatory related projects. Effectively communicate levels of risk to specific departments. Ability to advise senior management on any regulatory charges that may affect risk and provide recommendations to mitigate the potential risk. Coordinate with Legal team to ensure aware of potential cross over between complaints and ADLs or lawsuits. Collaborate with Compliance Management Team to ensure that the entire company is aware of compliance requirements and issues.  Support the Director of Compliance, VP of Compliance and Chief Compliance Officer in their roles and daily task. 
‚Äã
‚Äã
‚Äã
Education
Bachelor's Degree : Business Administration , May, 2013 Strayer University － City , State , USA
MBA : Health Services Administration , 2016 Strayer University － City , State , United States
",ADVOCATE
54259150," GROUP FITNESS INSTRUCTOR Summary Experienced, passionate and highly motivated fitness professional focused on creating dynamic and positive
experiences for fitness members. Well organized and reliable with excellent leadership and teamwork skills. Highlights Experience Group Fitness Instructor July 2007 to Current Company Name － City , State Teach fitness classes ensuring safe, effective and fun workouts for all levels. Provide challenging options and modifications as needed. Observe and model good body mechanics. Communicate regularly with members to enhance knowledge of exercises, body alignment and exercise safety. Motivate members to be consistent, work toward achieving their goals, be fit and be happy. Accomplishment: Recipient of Group Fitness Instructor of the Year Award (2010) Recipient of CanDo Stars Award. Group Fitness Instructor November 2005 to May 2007 Company Name － City , State Fitness Instructor March 2005 to September 2006 Company Name － City , State Led fitness classes for mom's and babies in strollers. Used body weight, resistance equipment (ie,resistance. tubing) and general surroundings to provide effective, safe and fun workouts for class participants. Observed and. modeled good body mechanics. Acted as role model and motivated participants to be fit and active moms. Group Fitness Instructor August 2003 to November 2005 Company Name － City , State Pharmaceutical Sales Representative June 1999 to February 2004 Company Name － City , State Managed NY territory, marketing and selling a portfolio of arthritis, asthma and osteoporosis products to doctors, surgeons and pharmacists. Coordinated and conducted routine business/territory analysis to identify business opportunities and competitive threats. Served as District Champion for Singulair, providing strong leadership to the district by communicating frequently on new bulletins, and different initiatives. Demonstrated how to use competitive resources to district and NJ Region. Planned and executed health education programs for colleagues and physicians. Mentored two new representatives in 2001, assisting both in becoming successful in their jobs and hence providing management with valuable assistance in area of people management. Built strong customer relationships by provided high value-adding services to physician offices and pharmacists. Consistently achieved top product market shares across the NJ region during tenure. Accomplishments: Recipient of NJ district Leadership award 2002 Recipient of Going the Extra MILE Award (1Q 2001) and numerous business driver incentives Winner of sales performance incentive trip for two consecutive years. Product Marketing Specialist June 1997 to June 1999 Company Name － City , State Product management of Canon's Office Products Line. Responsibilities included launching new products for major accounts such as Office Depot, Staples and Office Max. Acted as Staples' Key Account Representative coordinating all trainings and public events for Staples Stores nationwide. Conducted national training programs for internal and outside sales personnel and Canon subsidiaries in 14 states throughout the Northeast. Provided consulting services in areas of product training and product placement for all major accounts Assisted management team in the development of new marketing materials used for product training. Collected and analyzed sales support data, competitive facts and other marketing info in order to keep abreast of emerging technologies and provide feedback to management. Accomplishments: Represented Canon Inc. on Staples and Office Depots' Live training broadcasts viewed by sales associates nationwide Represented Canon Inc. on QVC, cable television's home shopping network. Promoted select product and sold over 2,500 units for Canon. Two time recipient of The Marketing Diplomat Award, recognized by management for providing superior customer service and leadership. Public Relations Representative August 1993 to June 1995 Company Name － City , State Promoted ""computer learning"" school to educators in a territory comprised of 73 high schools. This marketing resulted in increased awareness of The Cittone Institute's programs and opportunities. Led motivational presentations for high school classes ranging in size from 10 to 100 students. Utilized various marketing practices to recruit new students. Increased territory penetration by 50%. Developed track record of consistently surpassing sales goals. Organized and hosted receptions, social activities and educational events to promote the school. Accomplishments: Ranked #1 out of 21 Sales Representatives Recognized as ""Top Public Relations Representative in 1994"". Trainer/Coach November 2013 to Current Company Name － City , State Coach small group training classes utilizing an assortment of exercise equipment; ie; dumbells, TRX suspension straps, Bosu Balls, ab dollies, water rowers and treadmills. Responsible for providing safe and effective exercise modifications on an as needed basis. Motivate members to work beyond their expectations in a fun, yet professional manner. Encourage members to continue attending training session Education Bachelor Of Science : Communications Spanish Ithaca College － City , State , USA GPA: Cum Laude Two time recipient of Emerson Academic Scholarship · Two time recipient of Presidents Award · Member of Alpha Epsilon Rho, Communications Honorary Society · Deans' List Communications Spanish Cum Laude Two time recipient of Emerson Academic Scholarship · Two time recipient of Presidents Award · Member of Alpha Epsilon Rho, Communications Honorary Society · Deans' List Certifications ACE Certified Group Fitness lnstructor Experience in developing choreography and Johnny G Certified Spinning Instructor teaching multiple class formats such as Bosu AEA certified Aquatics Instructor Ball, Resistance/Strength, bootcamp, core Certified in three Les Mills Programs (Body conditioning, spinning, aquatics, and Les Mills Combat, Body Pump ,& CXWORX) classes. CPR and AED certified Strong track record of developing and Skills cable, Excellent Communication, Interpersonal Skills, competitive, consulting, CPR, customer service, Instructor, ie, Leadership, people management, marketing, market, marketing materials, Max, Office, mom, network, outside sales, personnel, presentations, Product management, Public Relations, safety, selling, Sales, sales support, teaching, television, training programs ","
GROUP FITNESS INSTRUCTOR
Summary
Experienced, passionate and highly motivated fitness professional focused on creating dynamic and positive
experiences for fitness members. Well organized and reliable with excellent leadership and teamwork skills.
Highlights
Experience
Group Fitness Instructor July 2007 to Current Company Name － City , State
Teach fitness classes ensuring safe, effective and fun workouts for all levels.
Provide challenging options and modifications as needed.
Observe and model good body mechanics.
Communicate regularly with members to enhance knowledge of exercises, body alignment and exercise safety.
Motivate members to be consistent, work toward achieving their goals, be fit and be happy.
Accomplishment: Recipient of Group Fitness Instructor of the Year Award (2010) Recipient of CanDo Stars Award.
Group Fitness Instructor November 2005 to May 2007 Company Name － City , State
Fitness Instructor March 2005 to September 2006 Company Name － City , State
Led fitness classes for mom's and babies in strollers.
Used body weight, resistance equipment (ie,resistance.
tubing) and general surroundings to provide effective, safe and fun workouts for class participants.
Observed and.
modeled good body mechanics.
Acted as role model and motivated participants to be fit and active moms.
Group Fitness Instructor August 2003 to November 2005 Company Name － City , State
Pharmaceutical Sales Representative June 1999 to February 2004 Company Name － City , State
Managed NY territory, marketing and selling a portfolio of arthritis, asthma and osteoporosis products to doctors, surgeons and pharmacists.
Coordinated and conducted routine business/territory analysis to identify business opportunities and competitive threats.
Served as District Champion for Singulair, providing strong leadership to the district by communicating frequently on new bulletins, and different initiatives.
Demonstrated how to use competitive resources to district and NJ Region.
Planned and executed health education programs for colleagues and physicians.
Mentored two new representatives in 2001, assisting both in becoming successful in their jobs and hence providing management with valuable assistance in area of people management.
Built strong customer relationships by provided high value-adding services to physician offices and pharmacists.
Consistently achieved top product market shares across the NJ region during tenure.
Accomplishments: Recipient of NJ district Leadership award 2002 Recipient of Going the Extra MILE Award (1Q 2001) and numerous business driver incentives Winner of sales performance incentive trip for two consecutive years.
Product Marketing Specialist June 1997 to June 1999 Company Name － City , State
Product management of Canon's Office Products Line.
Responsibilities included launching new products for major accounts such as Office Depot, Staples and Office Max.
Acted as Staples' Key Account Representative coordinating all trainings and public events for Staples Stores nationwide.
Conducted national training programs for internal and outside sales personnel and Canon subsidiaries in 14 states throughout the Northeast.
Provided consulting services in areas of product training and product placement for all major accounts Assisted management team in the development of new marketing materials used for product training.
Collected and analyzed sales support data, competitive facts and other marketing info in order to keep abreast of emerging technologies and provide feedback to management.
Accomplishments: Represented Canon Inc.
on Staples and Office Depots' Live training broadcasts viewed by sales associates nationwide Represented Canon Inc.
on QVC, cable television's home shopping network.
Promoted select product and sold over 2,500 units for Canon.
Two time recipient of The Marketing Diplomat Award, recognized by management for providing superior customer service and leadership.
Public Relations Representative August 1993 to June 1995 Company Name － City , State
Promoted ""computer learning"" school to educators in a territory comprised of 73 high schools.
This marketing resulted in increased awareness of The Cittone Institute's programs and opportunities.
Led motivational presentations for high school classes ranging in size from 10 to 100 students.
Utilized various marketing practices to recruit new students.
Increased territory penetration by 50%.
Developed track record of consistently surpassing sales goals.
Organized and hosted receptions, social activities and educational events to promote the school.
Accomplishments: Ranked #1 out of 21 Sales Representatives Recognized as ""Top Public Relations Representative in 1994"".
Trainer/Coach November 2013 to Current Company Name － City , State
Coach small group training classes utilizing an assortment of exercise equipment; ie; dumbells, TRX suspension straps, Bosu Balls, ab dollies, water rowers and treadmills. Responsible for providing safe and effective exercise modifications on an as needed basis. Motivate members to work beyond their expectations in a fun, yet professional manner. Encourage members to continue attending training session
Education
Bachelor Of Science : Communications Spanish Ithaca College － City , State , USA GPA: Cum Laude Two time recipient of Emerson Academic Scholarship · Two time recipient of Presidents Award · Member of Alpha Epsilon Rho, Communications Honorary Society · Deans' List Communications Spanish Cum Laude Two time recipient of Emerson Academic Scholarship · Two time recipient of Presidents Award · Member of Alpha Epsilon Rho, Communications Honorary Society · Deans' List
Certifications
ACE Certified Group Fitness lnstructor Experience in developing choreography and Johnny G Certified Spinning Instructor teaching multiple class formats such as Bosu AEA certified Aquatics Instructor Ball, Resistance/Strength, bootcamp, core Certified in three Les Mills Programs (Body conditioning, spinning, aquatics, and Les Mills Combat, Body Pump ,& CXWORX) classes. CPR and AED certified Strong track record of developing and
",FITNESS
14209965," CONTRACT SENIOR ASSOCIATE MEDIA PLANNER AT SAPIENTNITRO Summary To obtain a mid-level leadership position in media that will utilize my strong analytical, negotiation and creative- thinking skills. Experience Contract Senior Associate Media Planner at SapientNitro 07/2014 - Current Company Name City , State Clients: KPMG, Citizens Bank, The Institutes, Moven   Involved in all aspects media planning and buying process, from client briefing to post buy reporting Provide POVs for new vendors and opportunities Compile RFPs for potential partners and negotiate media costs. Secure media placements and issue approved vendors IOs Create strategic and tactical media recommendations with traditional and online components Analyze campaign reporting and provide clients with optimizations Assist media finance team in vendor payment and client billing Lead status updates calls with clients, present media recommendations and POVs. Freelance Sales Planner 04/2014 - 05/2014 Company Name City , State Served as primary POC for Major Projects brought in by Ad Sales Team. Created media plans and PPT decks for incoming RFPs and meetings for Ad Sales Team. Coordinated with multiple departments within the Ziff Davis Organization; ensuring programs have all necessary requirements to launch timely and effectively. Managed client and agency expectations, creative approvals, project timelines, and asset allotment for Ziff Davis programs and projects. Managed the expectations of Ad Sales, Operations, Sales Development, Tech, Finance, and Editorial, to guarantee internal protocols and workflows are met with each program. Worked with Editorial staff to coordinate Ad Sales and Editorial Programs. Brainstormed with Marketing team to create innovative ideas for the Ziff Davis organization and prospective advertisers. Freelance Associate Media Planner, Digital 01/2014 - 02/2014 Company Name City , State Clients: WEtv, Sundance TV, FUSE, Nuvo TV, 20th Century TV   RFPed potential vendors for upcoming campaigns. Reviewed vendor proposals, negotiated plan, and assisted with putting together campaign recommendations for clients. Created and updated buy sheets for client approval. Entered all media buys into Strata, and sent/received signed IOs from vendors. Coordinated digital production of custom assets with vendor, client, and creative agencies. Created t-sheets for Ad Ops team, and send out tags to approved vendors. Met with potential new partners to learn about capabilities and ad opportunities. Provided campaign reporting for currently running campaigns, and in-depth post reporting using Dart DFA and Excel. Studio Manager 08/2013 - 01/2014 Company Name City , State Opened job numbers and created estimates for new jobs. Scheduled and attended all pre-shoot meetings, noting any changes or requests. Set up and broke down shoots for visiting client, assisting with any needs during the day. Revised and sent out estimates and payments to vendors and clients. Assisted food stylist, prop stylist, and photographer during shoot prep, shoot, and post shoot by running errands, and anything else needed. Digital Sales Planner 07/2013 - 08/2013 Company Name City , State Assisted Director of Sales Development and Account Executives in assembling customized marketing plans for incoming RFPs from agencies and clients to meet their advertising objectives. Helped in managing key relationships with agency personnel and clients. Worked with Account Executives to ensure a smooth transition from pre-sale responsible to post-sale and campaign activation. Entered and managed sales inventory through Dart DFP, and created and/or revised insertion orders for agencies and clients. Key liaison between digital production, ad ops, and project managers to ensure delivery of strategic and successful media programs with optimal CTRs, and other key digital metrics. Contract Marketing Coordinator at Verison FiOS 04/2013 - 05/2013 Company Name City , State Provided support for 16 Account Managers and two Regional Account Mangers. Pulled and analyzed multiple daily sales reports through VZaI. Created new reports at the request of Account Managers and Regional Account Managers. Managed six street team employees for fieldwork events and event reporting. Freelance Digital Media/Traffic Coordinator at Prudential 02/2013 - 03/2013 Company Name City , State Entered new campaigns into MediaVisor and MediaOcean to create IOs for publishers and traffic sheets for creative departments. Provided monthly campaign report and analysis using Dart DFA. Cost audited all media spend of the previous months activity for finance department. Point person for Aventa, trafficking company, and assisted with any issues or questions about current and upcoming campaigns. Freelance Assistant Digital Media Planner At Neo@Ogilvy 12/2012 - 01/2013 Company Name City , State Clients: Caesar's Entertainment   Assisted with submitting and processing media invoices through ASPEN. Maintained vendor relationships and monitored delivery of active campaigns. Generated and analyzed all campaign reports to determine media spend and performance against respective metrics, in addition to presenting results and insights directly to the client. Assisted in RFP and media negotiations, and issues insertion orders to publishers using DDS. Created media recommendations and media flowcharts for upcoming campaigns. Integrated Junior Media Associate 11/2011 - 11/2012 Company Name City , State Client: Samsung; Enterprise and Consumer Business and Telecom   Samsung Developed strategy for traditional and interactive media, and tactical interactive media recommendation for new products launches, and other key products under the Enterprise (B2B) and Consumer Business Divisions for Samsung US. Lead weekly status calls with the client, creative agencies and other partners for 9+ campaigns. Activated digital executions from RFPs to post-buy reports, using MediaOcean and Dart DFA. Analysis and present bi-monthly campaign reporting with optimization recommendations. Utilize industry tools such as IMS, Comscore, and Tardiis to develop campaign recommendations, as well as weekly presentations of industry trade articles. Provide POVs on new partners and opportunities for the client Accomplishments Completed Starcom Mediavest Group Flight Basics training course. Education Present Certification : eCornell - Marketing Strategy Seven-course online marketing certificate with MBA-level strategic marketing training. December 2010 Bachelors of Arts : Seton Hall University - Communications City , State GPA: GPA: 3.4 Emphasis in Public Relations Marketing, Public Relations and Journalism coursework Member of PRSSA, Member of Alpha Phi Sorority: Director of Marketing, 2008-2009 and Vice President of Marketing, 2009-2010 Skills M edia Planning/Buying Softward: MediaOcean, DDS, MediaVisor, Aspen, Strata, Dart DFA and DFP Research Software: IMS Clear Decisions (MRI), comScore, Adviews, Snapshot, SRDS, eMarketer Other Software: Salesforce, Central Desktop VZaI, Hyperion, Lotus Notes, Mircsoft Office Suite, Google Drive and Docs, Box, QuarkXPress Mac/PC Platform proficient ","
CONTRACT SENIOR ASSOCIATE MEDIA PLANNER AT SAPIENTNITRO
Summary
To obtain a mid-level leadership position in media that will utilize my strong analytical, negotiation and creative- thinking skills.
Experience
Contract Senior Associate Media Planner at SapientNitro 07/2014 - Current Company Name City , State
Clients: KPMG, Citizens Bank, The Institutes, Moven  
Involved in all aspects media planning and buying process, from client briefing to post buy reporting Provide POVs for new vendors and opportunities Compile RFPs for potential partners and negotiate media costs.
Secure media placements and issue approved vendors IOs Create strategic and tactical media recommendations with traditional and online components Analyze campaign reporting and provide clients with optimizations Assist media finance team in vendor payment and client billing Lead status updates calls with clients, present media recommendations and POVs.
Freelance Sales Planner 04/2014 - 05/2014 Company Name City , State
Served as primary POC for Major Projects brought in by Ad Sales Team.
Created media plans and PPT decks for incoming RFPs and meetings for Ad Sales Team.
Coordinated with multiple departments within the Ziff Davis Organization; ensuring programs have all necessary requirements to launch timely and effectively.
Managed client and agency expectations, creative approvals, project timelines, and asset allotment for Ziff Davis programs and projects.
Managed the expectations of Ad Sales, Operations, Sales Development, Tech, Finance, and Editorial, to guarantee internal protocols and workflows are met with each program.
Worked with Editorial staff to coordinate Ad Sales and Editorial Programs.
Brainstormed with Marketing team to create innovative ideas for the Ziff Davis organization and prospective advertisers.
Freelance Associate Media Planner, Digital 01/2014 - 02/2014 Company Name City , State
Clients: WEtv, Sundance TV, FUSE, Nuvo TV, 20th Century TV  
RFPed potential vendors for upcoming campaigns.
Reviewed vendor proposals, negotiated plan, and assisted with putting together campaign recommendations for clients.
Created and updated buy sheets for client approval.
Entered all media buys into Strata, and sent/received signed IOs from vendors.
Coordinated digital production of custom assets with vendor, client, and creative agencies.
Created t-sheets for Ad Ops team, and send out tags to approved vendors.
Met with potential new partners to learn about capabilities and ad opportunities.
Provided campaign reporting for currently running campaigns, and in-depth post reporting using Dart DFA and Excel.
Studio Manager 08/2013 - 01/2014 Company Name City , State
Opened job numbers and created estimates for new jobs.
Scheduled and attended all pre-shoot meetings, noting any changes or requests.
Set up and broke down shoots for visiting client, assisting with any needs during the day.
Revised and sent out estimates and payments to vendors and clients.
Assisted food stylist, prop stylist, and photographer during shoot prep, shoot, and post shoot by running errands, and anything else needed.
Digital Sales Planner 07/2013 - 08/2013 Company Name City , State
Assisted Director of Sales Development and Account Executives in assembling customized marketing plans for incoming RFPs from agencies and clients to meet their advertising objectives.
Helped in managing key relationships with agency personnel and clients.
Worked with Account Executives to ensure a smooth transition from pre-sale responsible to post-sale and campaign activation.
Entered and managed sales inventory through Dart DFP, and created and/or revised insertion orders for agencies and clients.
Key liaison between digital production, ad ops, and project managers to ensure delivery of strategic and successful media programs with optimal CTRs, and other key digital metrics.
Contract Marketing Coordinator at Verison FiOS 04/2013 - 05/2013 Company Name City , State
Provided support for 16 Account Managers and two Regional Account Mangers.
Pulled and analyzed multiple daily sales reports through VZaI.
Created new reports at the request of Account Managers and Regional Account Managers.
Managed six street team employees for fieldwork events and event reporting.
Freelance Digital Media/Traffic Coordinator at Prudential 02/2013 - 03/2013 Company Name City , State
Entered new campaigns into MediaVisor and MediaOcean to create IOs for publishers and traffic sheets for creative departments.
Provided monthly campaign report and analysis using Dart DFA.
Cost audited all media spend of the previous months activity for finance department.
Point person for Aventa, trafficking company, and assisted with any issues or questions about current and upcoming campaigns.
Freelance Assistant Digital Media Planner At Neo@Ogilvy 12/2012 - 01/2013 Company Name City , State
Clients: Caesar's Entertainment  
Assisted with submitting and processing media invoices through ASPEN.
Maintained vendor relationships and monitored delivery of active campaigns.
Generated and analyzed all campaign reports to determine media spend and performance against respective metrics, in addition to presenting results and insights directly to the client.
Assisted in RFP and media negotiations, and issues insertion orders to publishers using DDS.
Created media recommendations and media flowcharts for upcoming campaigns.
Integrated Junior Media Associate 11/2011 - 11/2012 Company Name City , State
Client: Samsung; Enterprise and Consumer Business and Telecom  
Samsung Developed strategy for traditional and interactive media, and tactical interactive media recommendation for new products launches, and other key products under the Enterprise (B2B) and Consumer Business Divisions for Samsung US.
Lead weekly status calls with the client, creative agencies and other partners for 9+ campaigns.
Activated digital executions from RFPs to post-buy reports, using MediaOcean and Dart DFA.
Analysis and present bi-monthly campaign reporting with optimization recommendations.
Utilize industry tools such as IMS, Comscore, and Tardiis to develop campaign recommendations, as well as weekly presentations of industry trade articles.
Provide POVs on new partners and opportunities for the client Accomplishments Completed Starcom Mediavest Group Flight Basics training course.
Other Software: Salesforce, Central Desktop VZaI, Hyperion, Lotus Notes, Mircsoft Office Suite, Google Drive and Docs, Box, QuarkXPress
Mac/PC Platform proficient
",DIGITAL-MEDIA
32563518," SR. PROJECT MANAGER Profile Information Technology Professional with a diverse background and 10+ years of progressive experience as an: experienced IT professional consistently delivering exceptional vendor solutions, third party development resources, project resources and program management results. Proven track record and experience with multiple large full-scale, full life cycle implementations, managing both functional and technical teams while provide operations and maintenance support in achieving corporate goals Core Qualifications Web content management Business case development Leading execution and delivery Vendor management Contract negotiations Product Roadmaps Financial management Sustainable applications management Internal and External Communication Strong analytical skills Cross-tier components implementation Project management Information security Document management Testing Excellent problem solving skills Content management systems Technical Skills Skills Experience Total Years Last Used Windows, VMWare, SQL, Mobile Development Professional Experience Sr. Project Manager 08/2012 to Current Company Name City , State Responsible for software lifecycle in the Cloud Realization group Manages multiple projects that involve planning, development of business and technical requirements, testing, deployment, and operational support of new products and features for AT&T's Cloud Services Leads cross-functional project team meetings, coordinates resources, facilitates communication with stakeholders, and drives project tasks, issues, and action items to completion or resolution Develops and manages detailed project documentation including project timelines, leadership status reports and presentations, issues logs, and meeting minutes Consults directly with clients on business goals, tools, strategy and best practices for software development Participate in consulting engagements with vendors (SOW, RFPs). Responsible for project discovery and planning all aspects of AT&T Cloud environment project budgets and financials Responsible for all aspects of pre-production lab planning, testing, deployment, and scheduling for AT&T Cloud Services projects. Manage all internal and external communications to project team members on project scope. Improved efficiency and process with change management, reducing network latency issues and providing increase response time to identify and fix network errors. Create detailed MS Project plans for project releases to tracked and meet release timeline objectives are met and avoid unplanned risks. Provide advice and guidance in implementing IT security policies and procedures in the development and operations of network systems, telecommunication systems, wireless (Wi-Fi) integration and security, personal computing, video-conferencing, infrastructure software and server support Create onboard processes for internal and external vendor management system Provide leadership and formulated action plans to detail roles and set clear expectations among stakeholders. Maintain SharePoint and Wiki sites with detailed project documentation. Healthcare Training NCO 05/2010 to Current Company Name City , State Georgia army national guard Healthcare Training Non-Commissioned Officer (NCO)/68W Ensure all clinical procedures; such as physical exams, immunizations, triage, IV therapy, collection and preparation of lab samples for analysis are executed according to federal guidelines. Provide case management for injured soldiers Train and mentor soldiers to administer first-aid treatment and life-support care to sick or injured persons in pre-hospital setting, for 78 Troop Command, according to HIPPA guidelines. NREMT-B certified # E2043432 BLS Instructor certified #08130190094. Implementation Engineering Manager Company Name City , State Managed 3G Engineering teams schedules and implementation of cell tower upgrades and downgrades, along with assisting in LTE projects in Atlanta metro area. Managed changes to scope and priority and evaluating impacts to project timelines due to unplanned changes Formulated action plans to address unforeseen delays to minimize the impact to project completion Provided leadership to project team members to ensure role clarity and expectations Developed project documentation including timelines, project meeting minutes, escalation and jeopardy notifications, and action items. Project execution: coordination of all activities, schedule with appropriate engineering work groups, provide regular updates using proper tools for internal and external project stakeholders. Project Manager III 10/2011 to 04/2012 Company Name City , State Accountable for planning and managing Network Infrastructure projects in support of GE Technical Services Group (TSG Group). Managed internal workgroups and resource allocations to ensure that project budgets averaging 4Mil+, risks and scope remained consistent. Responsible for network integration of sites acquired by GE; bringing sites up to GE standards - led up to 14 multiple PMO projects simultaneously and globally (Americas, UK, Algeria) managing resource labor/tasks, collaborating with Procurement/Sourcing to make purchases, keeping schedules/timelines, mediating project issues/risks Drove $1mil+ technical refresh project for the Nuclear business division - switches, routers, able/wiring, APs - project was used to define process for future tech refreshes Led multiple parallel tracks in transformative initiatives that include development and deployment of technical solutions - LAN, WAN, VLAN, WLAN, Juniper Firewalls, Cisco devices, Cisco Tandberg TelePresence, VoIP and working with local electrical companies (LEC) to install IP circuits Led firewall implementation; project consisted of analyzing network traffic and implementing lockdown policy to improve network security Day to day management and oversight of implementation and execution efforts for all TSG managed global infrastructures including - project planning, developing requirements, documentation, scheduling, communication, issue resolution and overall leadership of the engineers implementing the various tasks involved with bringing new global applications into GE's global infrastructures in the U.S., Asia/Pacific, and Europe/Middle East. Collaborated on 3rd party vendor installations for video network implementations Performed business analysis duties to gather preliminary requirements to work toward project-end solution Network & RCDD Engineers and Project Team. IT Project Manager 05/2000 to 12/2009 Company Name City , State Managed all aspects of infrastructure/network project management needs for client base Oversaw 15+ IT projects with circuit and hardware installation. Acted as a liaison between both internal and external clients, and technical staff such as access delivery, provisioning and equipment vendors Eliminate duplication and simplify processes and created escalation path to eliminate/reduce delays. Tracked all milestones associated with project lifecycle, from pre-sales RFP advisement to post-sales turn-up scheduling and first invoice billing. Managed all data and wireless products, VoIP, Sprintlink Frame Relay, Frame Relay, Dedicated IP services, DSL, 3G and 4G products Managed all voice services such as knowledge of T1, T3, DSL, X.25, SIP trucking and Frame Relay services. Escalated when needed to iLEC and CLEC providers to ensure timely local loop delivery. Education Master of Business Administration 2017 WALDEN UNIVERSITY City , State Project Management Certificate Course 2011 Clayton State University City , State Bachelor of Business Administration : International Business Marketing 2004 American American Intercontinental University City , State International Business Marketing Skills LTE, Cell Tower, LAN/WAN, Ethernet, 4G, VMware, NetApp, F5, 3G, advisement, APs, army, billing, budgets, business analysis, Business case, case management, change management, Cisco, hardware installation, network systems, consulting, Contract negotiations, client, clients, delivery, documentation, DSL, Compliance, Financial management, Firewalls, firewall, first-aid, Frame Relay, Product life cycle, SDLC full life cycle, functional, HIPPA, immunizations, Information Technology, Instructor, IP, LAN, leadership, life-support, managing, meetings, mentor, access, MS Project, SharePoint, network integration, network security, Network, policies, presentations, processes, Procurement, program management, Project Management, project planning, RFP, routers, sales, scheduling, software development, strategy, switches, T1, telecommunication, therapy, triage, upgrades, Vendor management, video, video-conferencing, Visio, VoIP, WAN, wiring, X.25, ","
SR. PROJECT MANAGER
Profile
Information Technology Professional with a diverse background and 10+ years of progressive experience as an: experienced IT professional consistently delivering exceptional vendor solutions, third party development resources, project resources and program management results. Proven track record and experience with multiple large full-scale, full life cycle implementations, managing both functional and technical teams while provide operations and maintenance support in achieving corporate goals
Core Qualifications
Web content management
Business case development
Leading execution and delivery
Vendor management
Contract negotiations
Product Roadmaps
Financial management
Sustainable applications management
Internal and External Communication
Strong analytical skills
Cross-tier components implementation
Project management
Information security
Document management
Testing
Excellent problem solving skills
Content management systems
Technical Skills
Skills
Experience
Total Years
Last Used
Windows, VMWare, SQL, Mobile Development
Professional Experience
Sr. Project Manager 08/2012 to Current Company Name City , State
Responsible for software lifecycle in the Cloud Realization group Manages multiple projects that involve planning, development of business and technical requirements, testing, deployment, and operational support of new products and features for AT&T's Cloud Services Leads cross-functional project team meetings, coordinates resources, facilitates communication with stakeholders, and drives project tasks, issues, and action items to completion or resolution Develops and manages detailed project documentation including project timelines, leadership status reports and presentations, issues logs, and meeting minutes Consults directly with clients on business goals, tools, strategy and best practices for software development Participate in consulting engagements with vendors (SOW, RFPs).
Responsible for project discovery and planning all aspects of AT&T Cloud environment project budgets and financials Responsible for all aspects of pre-production lab planning, testing, deployment, and scheduling for AT&T Cloud Services projects.
Manage all internal and external communications to project team members on project scope.
Improved efficiency and process with change management, reducing network latency issues and providing increase response time to identify and fix network errors.
Create detailed MS Project plans for project releases to tracked and meet release timeline objectives are met and avoid unplanned risks.
Provide advice and guidance in implementing IT security policies and procedures in the development and operations of network systems, telecommunication systems, wireless (Wi-Fi) integration and security, personal computing, video-conferencing, infrastructure software and server support Create onboard processes for internal and external vendor management system Provide leadership and formulated action plans to detail roles and set clear expectations among stakeholders.
Maintain SharePoint and Wiki sites with detailed project documentation.
Healthcare Training NCO 05/2010 to Current Company Name City , State
Georgia army national guard Healthcare Training Non-Commissioned Officer (NCO)/68W Ensure all clinical procedures; such as physical exams, immunizations, triage, IV therapy, collection and preparation of lab samples for analysis are executed according to federal guidelines.
Provide case management for injured soldiers Train and mentor soldiers to administer first-aid treatment and life-support care to sick or injured persons in pre-hospital setting, for 78 Troop Command, according to HIPPA guidelines.
Implementation Engineering Manager Company Name City , State
Managed 3G Engineering teams schedules and implementation of cell tower upgrades and downgrades, along with assisting in LTE projects in Atlanta metro area.
Managed changes to scope and priority and evaluating impacts to project timelines due to unplanned changes Formulated action plans to address unforeseen delays to minimize the impact to project completion Provided leadership to project team members to ensure role clarity and expectations Developed project documentation including timelines, project meeting minutes, escalation and jeopardy notifications, and action items.
Project execution: coordination of all activities, schedule with appropriate engineering work groups, provide regular updates using proper tools for internal and external project stakeholders.
Project Manager III 10/2011 to 04/2012 Company Name City , State
Accountable for planning and managing Network Infrastructure projects in support of GE Technical Services Group (TSG Group).
Managed internal workgroups and resource allocations to ensure that project budgets averaging 4Mil+, risks and scope remained consistent.
Responsible for network integration of sites acquired by GE; bringing sites up to GE standards - led up to 14 multiple PMO projects simultaneously and globally (Americas, UK, Algeria) managing resource labor/tasks, collaborating with Procurement/Sourcing to make purchases, keeping schedules/timelines, mediating project issues/risks Drove $1mil+ technical refresh project for the Nuclear business division - switches, routers, able/wiring, APs - project was used to define process for future tech refreshes Led multiple parallel tracks in transformative initiatives that include development and deployment of technical solutions - LAN, WAN, VLAN, WLAN, Juniper Firewalls, Cisco devices, Cisco Tandberg TelePresence, VoIP and working with local electrical companies (LEC) to install IP circuits Led firewall implementation; project consisted of analyzing network traffic and implementing lockdown policy to improve network security Day to day management and oversight of implementation and execution efforts for all TSG managed global infrastructures including - project planning, developing requirements, documentation, scheduling, communication, issue resolution and overall leadership of the engineers implementing the various tasks involved with bringing new global applications into GE's global infrastructures in the U.S., Asia/Pacific, and Europe/Middle East.
Collaborated on 3rd party vendor installations for video network implementations Performed business analysis duties to gather preliminary requirements to work toward project-end solution Network & RCDD Engineers and Project Team.
IT Project Manager 05/2000 to 12/2009 Company Name City , State
Managed all aspects of infrastructure/network project management needs for client base Oversaw 15+ IT projects with circuit and hardware installation.
Acted as a liaison between both internal and external clients, and technical staff such as access delivery, provisioning and equipment vendors Eliminate duplication and simplify processes and created escalation path to eliminate/reduce delays.
Tracked all milestones associated with project lifecycle, from pre-sales RFP advisement to post-sales turn-up scheduling and first invoice billing.
Managed all data and wireless products, VoIP, Sprintlink Frame Relay, Frame Relay, Dedicated IP services, DSL, 3G and 4G products Managed all voice services such as knowledge of T1, T3, DSL, X.25, SIP trucking and Frame Relay services.
Escalated when needed to iLEC and CLEC providers to ensure timely local loop delivery.
Education
Master of Business Administration 2017 WALDEN UNIVERSITY City , State
Project Management Certificate Course 2011 Clayton State University City , State
Bachelor of Business Administration : International Business Marketing 2004 American American Intercontinental University City , State
",HEALTHCARE
23814777," TEAM LEADER/ MACHINE OPERATOR Career Overview Dedicated and focused Administrative Support Specialist who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.Versatile Medial Assistant offering administrative experience in both corporate and non-profit office environments. Core Strengths Excel, Windows, Microsoft office, spreadsheet, power, Data Entry, Dos, multi office tasks, multi phone lines, BLS, PFT, injections, urinalysis, ECG, and leadership. Production Worker, Medical Assistant, Inspector, Quality Control, Customer Service, General Office, Patient Care, Phlebotomy, Team leader, Cash Handling, Call Center, Telemarketing, HI/Lo Driver. Accomplishments Patient Care Delivered compassionate care that exceeded hospital requirements. Successfully provided quality care to a number of patients in healthcare environment. Helped patients by serving meals, feeding as necessary, ambulating, turning, and positioning in bed. Work Experience 05/2012 to 01/2015 Team Leader/ Machine Operator Company Name － City , State Earned a fast track promotion to team leader, oversaw production workloads, ensured that materials were properly loaded, coated, counted, and packaged accurately according to company procedures. Helped achieve company goals by supporting production workers. Inspected finished products for quality and adherence to customer specifications. Monitored and adjusted production processes or equipment for quality and productivity.Calibrated or adjusted equipment to ensure quality production using tools such as calipers and micrometers, Maintained logs, lists and files and promptly completed all necessary paperwork.Inspected finished products for quality and adherence to customer specifications.Monitored and adjusted production processes or equipment for quality and productivity.   03/2004 to 08/2010 Home Healthcare Provider Company Name － City , State ADLs, exhibited compassionate care and communication with regard to issues of death and dying. Administered simple range of motion exercises. Comforted patients and provided them with reassurance and encouragement.   07/2008 to 04/2010 Home Healthcare Provider Company Name － City , State Completed and submitted clinical documentation in accordance with agency guidelines.Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs and heat-lamp stimulation.Observed and documented patient status and reported patient complaints to the case manager.Planned, prepared and served meals and snacks according to prescribed diets.Provided transportation, assistance and companionship to clients.Cleaned and organized patients' living quarters.Performed household tasks such as laundry, dusting, washing dishes and vacuuming.Facilitated games and other activities to engage clients.Positioned residents for comfort and to prevent skin pressure problems.Assisted with transferring residents in and out of wheelchairs and adaptive equipment.   04/2007 to 04/2009 Medical Assistant Company Name － City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Kept facility stocked with necessary supplies, equipment and instruments.Prepared patient rooms prior to their arrival.Collected urine and fecal samples.Designed electronic file systems and maintained electronic and paper files.   10/2000 to 12/2003 Administrative Assistant Company Name － City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Handled all media and public relations inquiries.Served as central point of contact for all outside vendors needing to gain access to the building.Dispersed incoming mail to correct recipients throughout the office.Made copies, sent faxes and handled all incoming and outgoing correspondence.Managed daily office operations and maintenance of equipment.   Educational Background 2014 Associate of Science : Business Management Henry Ford Community College － City , State , Wayne Office Administration coursework, coursework in Human Resource, Microsoft Office Applications, Management and Business Administration   2005 Diploma : Medical Assistant Lawton School － City , State , Oakland Coursework in Anatomy, Physiology and Health Assessments, Medical Assistant, Medical Receptionist, Medical Billing, Medical Records and Assisting minor surgery. Certifications Certificate, Lawton school, MI BLS Medical Assistant HHA Skills Customer Service, Receptionist, Retail Sales, Administrative Assistant, Correspondence, Medical Assistant, Training, Clients, sanitation, Billing, Bookkeeping, Medical Records, Std counseling, Business Management, Cash Handling, Data Entry, Dos, Excel, General Office, Mental Health, Microsoft Office, Multi Phone, Phlebotomy, Quality Control, and Telemarketing. ","
TEAM LEADER/ MACHINE OPERATOR
Career Overview
Dedicated and focused Administrative Support Specialist who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.Versatile Medial Assistant offering administrative experience in both corporate and non-profit office environments.
Core Strengths
Excel, Windows, Microsoft office, spreadsheet, power, Data Entry, Dos, multi office tasks, multi phone lines, BLS, PFT, injections, urinalysis, ECG, and leadership. Production Worker, Medical Assistant, Inspector, Quality Control, Customer Service, General Office, Patient Care, Phlebotomy, Team leader, Cash Handling, Call Center, Telemarketing, HI/Lo Driver.
Accomplishments
Patient Care
Delivered compassionate care that exceeded hospital requirements.
Successfully provided quality care to a number of patients in healthcare environment. Helped patients by serving meals, feeding as necessary, ambulating, turning, and positioning in bed.
Work Experience
05/2012 to 01/2015
Team Leader/ Machine Operator Company Name － City , State
Earned a fast track promotion to team leader, oversaw production workloads, ensured that materials were properly loaded, coated, counted, and packaged accurately according to company procedures. Helped achieve company goals by supporting production workers. Inspected finished products for quality and adherence to customer specifications. Monitored and adjusted production processes or equipment for quality and productivity.Calibrated or adjusted equipment to ensure quality production using tools such as calipers and micrometers, Maintained logs, lists and files and promptly completed all necessary paperwork.Inspected finished products for quality and adherence to customer specifications.Monitored and adjusted production processes or equipment for quality and productivity.  
03/2004 to 08/2010
Home Healthcare Provider Company Name － City , State
ADLs, exhibited compassionate care and communication with regard to issues of death and dying. Administered simple range of motion exercises. Comforted patients and provided them with reassurance and encouragement.  
07/2008 to 04/2010
Home Healthcare Provider Company Name － City , State
Completed and submitted clinical documentation in accordance with agency guidelines.Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs and heat-lamp stimulation.Observed and documented patient status and reported patient complaints to the case manager.Planned, prepared and served meals and snacks according to prescribed diets.Provided transportation, assistance and companionship to clients.Cleaned and organized patients' living quarters.Performed household tasks such as laundry, dusting, washing dishes and vacuuming.Facilitated games and other activities to engage clients.Positioned residents for comfort and to prevent skin pressure problems.Assisted with transferring residents in and out of wheelchairs and adaptive equipment.  
04/2007 to 04/2009
Medical Assistant Company Name － City , State
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Kept facility stocked with necessary supplies, equipment and instruments.Prepared patient rooms prior to their arrival.Collected urine and fecal samples.Designed electronic file systems and maintained electronic and paper files.  
10/2000 to 12/2003
Administrative Assistant Company Name － City , State
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Handled all media and public relations inquiries.Served as central point of contact for all outside vendors needing to gain access to the building.Dispersed incoming mail to correct recipients throughout the office.Made copies, sent faxes and handled all incoming and outgoing correspondence.Managed daily office operations and maintenance of equipment.  
Educational Background
2014
Associate of Science : Business Management Henry Ford Community College － City , State , Wayne
Office Administration coursework, coursework in Human Resource, Microsoft Office Applications, Management and Business Administration  
2005
Diploma : Medical Assistant Lawton School － City , State , Oakland
Coursework in Anatomy, Physiology and Health Assessments, Medical Assistant, Medical Receptionist, Medical Billing, Medical Records and Assisting minor surgery.
Certifications
Certificate, Lawton school, MI BLS Medical Assistant HHA
Skills
Customer Service, Receptionist, Retail Sales, Administrative Assistant, Correspondence, Medical Assistant, Training, Clients, sanitation, Billing, Bookkeeping, Medical Records, Std counseling, Business Management, Cash Handling, Data Entry, Dos, Excel, General Office, Mental Health, Microsoft Office, Multi Phone, Phlebotomy, Quality Control, and Telemarketing.
",HEALTHCARE
19556300," TEACHER AND READING TEACHER Summary Energetic employee with over 9 years experience in administrative. Dedicated and focused employee who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. support roles. Organized and professional. Highlights Meticulous attention to detail Results-oriented Self-directed Time management Professional and mature Strong problem solver Resourceful Strong interpersonal skills Experience 08/2016 to Current Teacher and Reading Teacher Company Name － City , State Follow the district's curriculum for 9th grade and implement daily lesson plans for 9th grade, administer tests and analyze student performance. Foster a classroom environment conducive to learning and promoting excellent student/teacher interaction. Participate in faculty/parent conferences. Contact parents by phone and email to discuss student issues and or concerns. Follow district policies and procedures for teachers. Document student performance/concerns for student records. Remain professional and ethical at all times. Adult Education Summer School; James Irvin Education Center; Housed at Wesley Chapel High School. English 3 and English 4 Responsibilities: Follow the district's curriculum for 11th and 12th grade and implement daily lesson plans for 11th and 12th grade, administer tests and analyze student performance. Foster a classroom environment conducive to learning and promoting excellent student/teacher interaction. Contact parents by phone and email to discuss student issues and or concerns. Follow district policies and procedures for teachers. Document student performance/concerns for student records. Remain professional and ethical at all times. 08/2016 to 06/2016 ELA Teacher Company Name － City , State Follow the district's curriculum for 7th grade and implement daily lesson plans for 7th grade, administer tests and analyze student performance. Foster a classroom environment conducive to learning and promoting excellent student/teacher interaction. Participate in faculty/parent conferences. Contact parents by phone and email to discuss student issues and or concerns. Follow district policies and procedures for teachers. Document student performance/concerns for student records. Remain professional and ethical at all times. 10/2014 to 06/2015 2nd Grade Teacher Company Name － City , State Follow the district's curriculum for 2nd grade and implement daily lesson plans for 2nd grade, administer tests and analyze student performance. Conduct group reading activities. Foster a classroom environment conducive to learning and promoting excellent student/teacher interaction. Participate in faculty/parent conferences. Contact parents by phone and email to discuss student issues and or concerns. Follow district policies and procedures for teachers. Document student performance/concerns for student records. Remain professional and ethical at all times. 02/2014 to 10/2014 City Clerk Company Name － City , State Receives mail, telephone calls; composes correspondence upon instruction; prepares correspondence, reports, and other material. Oversees maintenance of office files and official City documents; issues and indexes ordinances, resolutions and agreement numbers and dates of adoption by the City Commission. Compiles and records information concerning municipal actions; keeps abreast of and maintains city laws, ordinance, policies, and procedures, municipal services. Record City Commission meetings; prepares and distributes minutes. Issues cemetery permits and deeds and maintains cemetery records. Issues business tax receipts. Compile and forward required materials to the Municode Corporation on a quarterly basis. Compiles and distributes City Commission meeting agendas and documents. Serves as election official for City elections. Obtains and maintains State of Florida notary public certification. 02/2012 to 01/2014 Reading Teacher Company Name － City , State Follow the district's curriculum for reading and implement daily lesson plans for 9th grade, administer tests and analyze student performance. Conduct group reading activities. Foster a classroom environment conducive to learning and promoting excellent student/teacher interaction. Participate in faculty/parent conferences. Contact parents by phone and email to discuss student issues and or concerns. Follow district policies and procedures for teachers. Document student performance/concerns for student records. Remain professional and ethical at all times. 01/2004 to 02/2012 Bookkeeper Company Name － City , State Worked with all teachers responsible for school accounts. Issued purchase orders. Communicated with companies to purchase materials, etc. Collected and deposited money. Made sure accounts stayed balanced. Check writing-e.g. Paying invoices, reimbursements for purchases, athletic travel expenses, etc. Balanced school internal account. Checked in all merchandise that was ordered. Communicated with the district office on purchases and procedures. Followed district policies and procedures for bookkeeping. Entered payroll for the school, new employee processing of paperwork, transfer paperwork, etc. Secretarial duties as assigned by the Principal. 10/2002 to 01/2004 Secretary III Company Name － City , State Answered phones. Directed parents and visitors to school. Any duty issued by the principal. Education December 2011 Bachelor of Arts : Elementary Education Reading Endorsed and ESOL Endorsed Saint Leo University － City , State Elementary Education Reading Endorsed and ESOL Endorsed 3.59 May 1991 Associates Degree : Advertising Design Cazenovia College － City , State Advertising Design Skills bookkeeping, conferences, email, English 3, English 4, instruction, lesson plans, materials, meetings, mail, money, office, notary public, payroll, policies, reading, Secretarial, tax, teacher, telephone, phones, phone ","
TEACHER AND READING TEACHER
Summary
Energetic employee with over 9 years experience in administrative. Dedicated and focused employee who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. support roles. Organized and professional.
Highlights
Meticulous attention to detail
Results-oriented
Self-directed
Time management
Professional and mature
Strong problem solver
Resourceful
Strong interpersonal skills
Experience
08/2016 to Current
Teacher and Reading Teacher Company Name － City , State
Follow the district's curriculum for 9th grade and implement daily lesson plans for 9th grade, administer tests and analyze student performance.
Foster a classroom environment conducive to learning and promoting excellent student/teacher interaction.
Participate in faculty/parent conferences.
Contact parents by phone and email to discuss student issues and or concerns.
Follow district policies and procedures for teachers.
Document student performance/concerns for student records.
Remain professional and ethical at all times.
Adult Education Summer School; James Irvin Education Center; Housed at Wesley Chapel High School.
English 3 and English 4 Responsibilities: Follow the district's curriculum for 11th and 12th grade and implement daily lesson plans for 11th and 12th grade, administer tests and analyze student performance.
Foster a classroom environment conducive to learning and promoting excellent student/teacher interaction.
Contact parents by phone and email to discuss student issues and or concerns.
Follow district policies and procedures for teachers.
Document student performance/concerns for student records.
Remain professional and ethical at all times.
08/2016 to 06/2016
ELA Teacher Company Name － City , State
Follow the district's curriculum for 7th grade and implement daily lesson plans for 7th grade, administer tests and analyze student performance.
Foster a classroom environment conducive to learning and promoting excellent student/teacher interaction.
Participate in faculty/parent conferences.
Contact parents by phone and email to discuss student issues and or concerns.
Follow district policies and procedures for teachers.
Document student performance/concerns for student records.
Remain professional and ethical at all times.
10/2014 to 06/2015
2nd Grade Teacher Company Name － City , State
Follow the district's curriculum for 2nd grade and implement daily lesson plans for 2nd grade, administer tests and analyze student performance.
Conduct group reading activities.
Foster a classroom environment conducive to learning and promoting excellent student/teacher interaction.
Participate in faculty/parent conferences.
Contact parents by phone and email to discuss student issues and or concerns.
Follow district policies and procedures for teachers.
Document student performance/concerns for student records.
Remain professional and ethical at all times.
02/2014 to 10/2014
City Clerk Company Name － City , State
Receives mail, telephone calls; composes correspondence upon instruction; prepares correspondence, reports, and other material.
Oversees maintenance of office files and official City documents; issues and indexes ordinances, resolutions and agreement numbers and dates of adoption by the City Commission.
Compiles and records information concerning municipal actions; keeps abreast of and maintains city laws, ordinance, policies, and procedures, municipal services.
Record City Commission meetings; prepares and distributes minutes.
Issues cemetery permits and deeds and maintains cemetery records.
Issues business tax receipts.
Compile and forward required materials to the Municode Corporation on a quarterly basis.
Compiles and distributes City Commission meeting agendas and documents.
Serves as election official for City elections.
Obtains and maintains State of Florida notary public certification.
02/2012 to 01/2014
Reading Teacher Company Name － City , State
Follow the district's curriculum for reading and implement daily lesson plans for 9th grade, administer tests and analyze student performance.
Conduct group reading activities.
Foster a classroom environment conducive to learning and promoting excellent student/teacher interaction.
Participate in faculty/parent conferences.
Contact parents by phone and email to discuss student issues and or concerns.
Follow district policies and procedures for teachers.
Document student performance/concerns for student records.
Remain professional and ethical at all times.
01/2004 to 02/2012
Bookkeeper Company Name － City , State
Worked with all teachers responsible for school accounts.
Issued purchase orders.
Communicated with companies to purchase materials, etc.
Collected and deposited money.
Made sure accounts stayed balanced.
Check writing-e.g.
Paying invoices, reimbursements for purchases, athletic travel expenses, etc.
Balanced school internal account.
Checked in all merchandise that was ordered.
Communicated with the district office on purchases and procedures.
Followed district policies and procedures for bookkeeping.
Entered payroll for the school, new employee processing of paperwork, transfer paperwork, etc.
Secretarial duties as assigned by the Principal.
10/2002 to 01/2004
Secretary III Company Name － City , State
Answered phones.
Directed parents and visitors to school.
Any duty issued by the principal.
Education
December 2011
Bachelor of Arts : Elementary Education Reading Endorsed and ESOL Endorsed Saint Leo University － City , State Elementary Education Reading Endorsed and ESOL Endorsed 3.59
May 1991
Associates Degree : Advertising Design Cazenovia College － City , State Advertising Design
",TEACHER
17855844," HR MANAGER Executive Profile Accomplished HR Professional experienced in strategic planning, organizational development and management of Human Resources business operations. A savvy team leader skilled in attracting the most qualified talent. Pivotal contributor to senior operating and leadership executives, providing HR leadership to multiple sites from due diligence to conversation. Innovative problem solver, strategic decision maker, and strong communicator. Benefits Acquisition Retention Recruitment Compensation Labor Relations Benefits Acquisition Retention Recruitment Compensation Labor Relations Skill Highlights TONYA BELL, PHR HUMAN RESOURCES PROFESSIONAL Organizational Development * Strategic Planning * Talent Management______________________ Change Management Employee Relations (ER) Training & Development Performance Management HR Information Systems (HRIS) Organization Development (OD) Change Management Employee Relations (ER) Training & Development Performance Management HR Information Systems (HRIS) Organization Development (OD) MS Word, PowerPoint, Excel, Access and Publisher, Adobe Illustrator, SAP, Oracle, Ceridian and KRONOS Professional Experience 03/2013 to Current HR Manager Company Name The world's largest airline operating nine domestic hubs across the U.S. with its largest hub being DFW airport located in Dallas, TX where 877 flights depart daily throughout North America, the Caribbean, Europe and Asia. Managed all aspects of Human Resources and Employee Relations for Customer Ops at DCA and LGA for US Airways. Partnered with legal to create and manage the new ADA and Religious accommodation training and process under the new American Airlines. Aligned with Line Maintenance administration to reduce the number of outstanding ADA cases from 25 to zero in three months. HR Business Partner Manager supporting Base and Line Maintenance for the Northeast and Southeast regions. Provide ongoing training around harassment and discrimination at AFW/Taesl which has resulted in a 50% decrease in complaints/investigations. Investigate and draft responses for external complaints to represent and defend the company's interest and position. 06/2005 to 10/2012 Human Resources Consultant Company Name － City , State The world's leading global foodservice retailer offering a number of fast food meals and products with more than 33,500 locations in 119 countries. Consulted, coached and established strategic relationships with key operations staff and leadership in order to impact and influence decision-making. Managed and executed the annual performance review and talent management cycle with staff and restaurant managers for 100 restaurants. Managed the compliance of company policies and initiatives as well as changes around state and federal employment laws. Conceived, developed, and introduced a hiring process that became the platform for McDonald's ""Wow"" Crew Orientation. Facilitated and supported the succession planning process for assigned markets, with a focus on achieving diversity and creating developmental plans for high performing, high potential staff resulting in 21 staff promotions in three years. Partnered with operations to design and develop a training system to increase employee awareness resulting in a 10% improvement in food costs and a 6% increase in sales. Developed, implemented and evaluated compensation policies/benefits programs and pay structures that impacted more than 30,000 restaurants globally. Conceptualized, communicated, and implemented a brand ambassador program increasing retention by 60% and cut staffing costs by 31%. 03/2001 to 06/2005 Human Resources Manager Company Name － City , State An organization empowering people living with mental illness and co-occurring substance disorder to live, learn, work, and participate successfully in their communities with integrated mental health services and community resources. Orchestrated a culture change initiative to reform processes by introducing employee intranet allowing folks to electronically sign up for benefits and review their personnel information. Improved retention by 75% and decreased recruiting costs 21% annually. Headed an HR department where I took innovative approaches to recruitment/retention, improving employee morale and enhancing employee benefits by conducting impact studies and cost-benefit analysis for all programs in the department. Co-facilitated the organizational and strategic planning process for the agency's five-year plan. Managed an HR department of four staff as well as well as function as indirect supervisor to 20 agency administrative staff and volunteers. Developed and implemented employee relations programs that promoted a positive organizational culture (e.g. awards, recognition, special events). Wrote and oversaw policies, standards and practices for performance evaluations and pay for performance as well as conducted annual wage and salary surveys. Grew St. Luke's House professional education program from a few training sessions per year to a state of the art training program offering more than 50 workshops, seminars, and educational events annually. Education 5/2013 B.S : Communications University of Phoenix Communications 12/2003 Shady Grove - HR Certificate/PHR Certification University of Maryland Interests Member of Society of Human Resource Management since 2001
*Certified Career Development Facilitator
*Freelance writer for ""Grace"" Magazine, a Christian magazine that encourages and empowers women of all ages. Skills ADA, administrative, Adobe Illustrator, art, agency, benefits, Ceridian, Change Management, decision-making, DCA, Employee Relations, special events, fast, focus, hiring, HRIS, hub, hubs, Human Resources, HR, Information Systems, KRONOS, leadership, legal, mental health, mental illness, Access, Excel, PowerPoint, Publisher, MS Word, Oracle, Organizational Development, Organization Development, organizational, Performance Management, personnel, policies, processes, recruiting, recruitment, sales, SAP, seminars, staffing, strategic, Strategic Planning, supervisor, surveys, workshops Additional Information AWARDS and PROFESSIONAL AFFILIATIONS: Best Results Commitment Survey Award (BWR HR Team) - 2006 thru 2011 Director's Award - 2008, 2009, and 2010 US Human Resources Business Partner Award- 2007 * Extra Mile Award - 2007 Best In Class - 2006 * People Pillar Award - 2006 * Gold Hat Award - 2005 Member of Society of Human Resource Management since 2001 Certified Career Development Facilitator Freelance writer for ""Grace"" Magazine, a Christian magazine that encourages and empowers women of all ages. ","
HR MANAGER
Executive Profile
Accomplished HR Professional experienced in strategic planning, organizational development and management of Human Resources business operations. A savvy team leader skilled in attracting the most qualified talent. Pivotal contributor to senior operating and leadership executives, providing HR leadership to multiple sites from due diligence to conversation. Innovative problem solver, strategic decision maker, and strong communicator. Benefits Acquisition Retention Recruitment Compensation Labor Relations Benefits Acquisition Retention Recruitment Compensation Labor Relations
Skill Highlights
TONYA BELL, PHR HUMAN RESOURCES PROFESSIONAL
Organizational Development * Strategic Planning * Talent Management______________________
Change Management
Employee Relations (ER)
Training & Development
Performance Management
HR Information Systems (HRIS)
Organization Development (OD)
Change Management
Employee Relations (ER)
Training & Development
Performance Management
HR Information Systems (HRIS)
Organization Development (OD)
MS Word, PowerPoint, Excel, Access and Publisher, Adobe Illustrator, SAP, Oracle, Ceridian and KRONOS
Professional Experience
03/2013 to Current
HR Manager Company Name
The world's largest airline operating nine domestic hubs across the U.S.
with its largest hub being DFW airport located in Dallas, TX where 877 flights depart daily throughout North America, the Caribbean, Europe and Asia.
Managed all aspects of Human Resources and Employee Relations for Customer Ops at DCA and LGA for US Airways.
Partnered with legal to create and manage the new ADA and Religious accommodation training and process under the new American Airlines.
Aligned with Line Maintenance administration to reduce the number of outstanding ADA cases from 25 to zero in three months.
HR Business Partner Manager supporting Base and Line Maintenance for the Northeast and Southeast regions.
Provide ongoing training around harassment and discrimination at AFW/Taesl which has resulted in a 50% decrease in complaints/investigations.
Investigate and draft responses for external complaints to represent and defend the company's interest and position.
06/2005 to 10/2012
Human Resources Consultant Company Name － City , State
The world's leading global foodservice retailer offering a number of fast food meals and products with more than 33,500 locations in 119 countries.
Consulted, coached and established strategic relationships with key operations staff and leadership in order to impact and influence decision-making.
Managed and executed the annual performance review and talent management cycle with staff and restaurant managers for 100 restaurants.
Managed the compliance of company policies and initiatives as well as changes around state and federal employment laws.
Conceived, developed, and introduced a hiring process that became the platform for McDonald's ""Wow"" Crew Orientation.
Facilitated and supported the succession planning process for assigned markets, with a focus on achieving diversity and creating developmental plans for high performing, high potential staff resulting in 21 staff promotions in three years.
Partnered with operations to design and develop a training system to increase employee awareness resulting in a 10% improvement in food costs and a 6% increase in sales.
Developed, implemented and evaluated compensation policies/benefits programs and pay structures that impacted more than 30,000 restaurants globally.
Conceptualized, communicated, and implemented a brand ambassador program increasing retention by 60% and cut staffing costs by 31%.
03/2001 to 06/2005
Human Resources Manager Company Name － City , State
An organization empowering people living with mental illness and co-occurring substance disorder to live, learn, work, and participate successfully in their communities with integrated mental health services and community resources.
Orchestrated a culture change initiative to reform processes by introducing employee intranet allowing folks to electronically sign up for benefits and review their personnel information.
Improved retention by 75% and decreased recruiting costs 21% annually.
Headed an HR department where I took innovative approaches to recruitment/retention, improving employee morale and enhancing employee benefits by conducting impact studies and cost-benefit analysis for all programs in the department.
Co-facilitated the organizational and strategic planning process for the agency's five-year plan.
Managed an HR department of four staff as well as well as function as indirect supervisor to 20 agency administrative staff and volunteers.
Developed and implemented employee relations programs that promoted a positive organizational culture (e.g.
awards, recognition, special events).
Wrote and oversaw policies, standards and practices for performance evaluations and pay for performance as well as conducted annual wage and salary surveys.
Grew St.
Luke's House professional education program from a few training sessions per year to a state of the art training program offering more than 50 workshops, seminars, and educational events annually.
Education
5/2013
B.S : Communications University of Phoenix Communications
12/2003
Shady Grove - HR Certificate/PHR Certification University of Maryland
Interests
Member of Society of Human Resource Management since 2001
*Certified Career Development Facilitator
*Freelance writer for ""Grace"" Magazine, a Christian magazine that encourages and empowers women of all ages.
AWARDS and PROFESSIONAL AFFILIATIONS: Best Results Commitment Survey Award (BWR HR Team) - 2006 thru 2011 Director's Award - 2008, 2009, and 2010 US Human Resources Business Partner Award- 2007 * Extra Mile Award - 2007 Best In Class - 2006 * People Pillar Award - 2006 * Gold Hat Award - 2005 Member of Society of Human Resource Management since 2001 Certified Career Development Facilitator Freelance writer for ""Grace"" Magazine, a Christian magazine that encourages and empowers women of all ages.
",HR
25857360," STAFF ASSISTANT Professional Summary Highly organized and detail-oriented Staff Assistant with more than 14 years experience supplying thorough, organized administrative support to10+ senior executives. Skills 75 WPM typing speed Excellent communication skills Articulate and well-spoken Accurate and detailed Advanced clerical knowledge HIPAA compliance Advanced clerical knowledge Works well under pressure Work History STAFF ASSISTANT 08/2007
to Current Company Name – City ,
State Currently working at the Office of Information Technology. Responsible for providing support to Richard Biever, CISO and his staff. Primary duties include: calendaring and scheduling responsibilities using dCal, Lotus Notes or shared calendaring systems, including scheduling multiple complex meetings in separate calendaring products for various staff members concurrently; telephone screening/triage which involves interviewing callers, answering questions concerning departmental or divisional activities, transmitting instructions and/or information to and from staff members, making proper referrals as necessary; preparing materials and making arrangements for conferences and travel, including preparing travel expense summaries and reconciliations; preparing necessary documents for supervisor's use in meetings; attending meetings to take minutes; coordinating monthly staff leave reports; clearing procurement cards receipts in PARIS; serving as liaison with external vendors and OIT constituents; support audio/visual capable conferences and meetings by training users and providing assistance with A/V electronics operation. Backup duties include: ordering and managing inventory of office, conference room and break room supplies as needed; distributing departmental mail; providing coverage for the ATC reception desk, including lunches, breaks and scheduled and unscheduled absences of the OIT receptionist; Secondary duties include: screening AVP's, Directors' and/or Managers' mail and documents as requested, determining relevance, prioritization, etc., based on content of communication and knowledge of departmental programs and activities; and organizing and maintaining divisional or departmental files. Use of computer, copier, fax and multi-line telephone. Planned and coordinated logistics and materials for board meetings, committee meetings and staff events. Created detailed expense reports and requests for capital expenditures. Ordered and distributed office supplies while adhering to a fixed office budget. Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation. Managed office supplies, vendors, organization and upkeep. Directed guests and routed deliveries and courier services. Answered and managed incoming and outgoing calls while recording accurate messages. Opened and properly distributed incoming mail. Greeted numerous visitors, including VIPs, vendors and interview candidates. Helped distribute employee notices and mail around the office. Assisted with event planning, including associated travel and logistical arrangements. Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO. Screened all visitors and directed them to the correct employee or office. Obtained signatures for financial documents and internal and external invoices. Coordinated, scheduled and arranged meeting and travel calendars, including business and social events. Coordinated board and committee meetings, including schedules and information preparation and distribution. RECEPTIONIST 09/2006
to 08/2007 Company Name Responsible for answering and directing incoming calls, disbursing parking passes and visitor's badges, greeting visitors, accepting and disbursing incoming packages, leave tracking, maintaining telephone directory, and providing support to Staff Assistants. Use of computer, copier, fax and multi-line telephone. DEPUTY CLERK Employed Ordered and distributed office supplies while adhering to a fixed office budget. Managed office supplies, vendors, organization and upkeep. Directed guests and routed deliveries and courier services. Answered and managed incoming and outgoing calls while recording accurate messages. Opened and properly distributed incoming mail. Greeted numerous visitors, including VIPs, vendors and interview candidates. Maintained a clean reception area, including lounge and associated areas. Legal Secretary 01/2000
to 01/2003 Company Name – City ,
State Responsible for preparation of court motions and orders, customer service,. billing /accounting and extensive communications with the courts and other law offices. Answered and managed incoming and outgoing calls while recording accurate messages. Greeted numerous visitors, including VIPs, vendors and interview candidates. Screened all visitors and directed them to the correct employee or office. Obtained signatures for financial documents and internal and external invoices. Deputy Clerk 2003
to 2006 Company Name – City ,
State Responsible for the filing, preparation and maintenance of court files. Completing and filing Warrant in Debts (300+ per month), completing and filing Garnishments (150+ per month), collecting court fines and costs, data Entry (70+ wpm) and court room support to the Judge. Use of multi-line telephone, fax, copier and computer court system. LEGAL SECRETARY. Obtained signatures for financial documents and internal and external invoices. Coordinated board and committee meetings, including schedules and information preparation and distribution. Planned and coordinated logistics and materials for board meetings, committee meetings and staff events. Education Associate of Arts : General Studies 1 2000 Southwest Virginia Community College -
City ,
State General Studies Course work in Finance Course work in Administration Skills accounting, audio, Backup, billing, conferences, content, customer service experience, customer service, data
Entry, Data Entry, directing, electronics, fax, filing, Information Technology, inventory, law, LEGAL, Lotus Notes, managing, materials, meetings, Excel, Exchange, mail, Office, Microsoft Word, multi-line telephone, multi-tasking, organizing, copier, procurement, receptionist, reception, scheduling, supervisor, telephone, 70 wpm Additional Information Letter of recommendation available upon request. ","
STAFF ASSISTANT
Professional Summary
Highly organized and detail-oriented Staff Assistant with more than 14 years experience supplying thorough, organized administrative support to10+ senior executives.
Skills
75 WPM typing speed
Excellent communication skills
Articulate and well-spoken
Accurate and detailed
Advanced clerical knowledge HIPAA compliance Advanced clerical knowledge Works well under pressure
Work History
STAFF ASSISTANT 08/2007
to Current Company Name – City ,
State
Currently working at the Office of Information Technology.
Responsible for providing support to Richard Biever, CISO and his staff.
Primary duties include: calendaring and scheduling responsibilities using dCal, Lotus Notes or shared calendaring systems, including scheduling multiple complex meetings in separate calendaring products for various staff members concurrently; telephone screening/triage which involves interviewing callers, answering questions concerning departmental or divisional activities, transmitting instructions and/or information to and from staff members, making proper referrals as necessary; preparing materials and making arrangements for conferences and travel, including preparing travel expense summaries and reconciliations; preparing necessary documents for supervisor's use in meetings; attending meetings to take minutes; coordinating monthly staff leave reports; clearing procurement cards receipts in PARIS; serving as liaison with external vendors and OIT constituents; support audio/visual capable conferences and meetings by training users and providing assistance with A/V electronics operation.
Backup duties include: ordering and managing inventory of office, conference room and break room supplies as needed; distributing departmental mail; providing coverage for the ATC reception desk, including lunches, breaks and scheduled and unscheduled absences of the OIT receptionist; Secondary duties include: screening AVP's, Directors' and/or Managers' mail and documents as requested, determining relevance, prioritization, etc., based on content of communication and knowledge of departmental programs and activities; and organizing and maintaining divisional or departmental files.
Use of computer, copier, fax and multi-line telephone.
Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
Created detailed expense reports and requests for capital expenditures.
Ordered and distributed office supplies while adhering to a fixed office budget.
Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
Managed office supplies, vendors, organization and upkeep.
Directed guests and routed deliveries and courier services.
Answered and managed incoming and outgoing calls while recording accurate messages.
Opened and properly distributed incoming mail.
Greeted numerous visitors, including VIPs, vendors and interview candidates.
Helped distribute employee notices and mail around the office.
Assisted with event planning, including associated travel and logistical arrangements.
Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO.
Screened all visitors and directed them to the correct employee or office.
Obtained signatures for financial documents and internal and external invoices.
Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
Coordinated board and committee meetings, including schedules and information preparation and distribution.
RECEPTIONIST 09/2006
to 08/2007 Company Name
Responsible for answering and directing incoming calls, disbursing parking passes and visitor's badges, greeting visitors, accepting and disbursing incoming packages, leave tracking, maintaining telephone directory, and providing support to Staff Assistants.
Use of computer, copier, fax and multi-line telephone.
DEPUTY CLERK Employed
Ordered and distributed office supplies while adhering to a fixed office budget.
Managed office supplies, vendors, organization and upkeep.
Directed guests and routed deliveries and courier services.
Answered and managed incoming and outgoing calls while recording accurate messages.
Opened and properly distributed incoming mail.
Greeted numerous visitors, including VIPs, vendors and interview candidates.
Maintained a clean reception area, including lounge and associated areas.
Legal Secretary 01/2000
to 01/2003 Company Name – City ,
State
Responsible for preparation of court motions and orders, customer service,.
billing /accounting and extensive communications with the courts and other law offices.
Answered and managed incoming and outgoing calls while recording accurate messages.
Greeted numerous visitors, including VIPs, vendors and interview candidates.
Screened all visitors and directed them to the correct employee or office.
Obtained signatures for financial documents and internal and external invoices.
Deputy Clerk 2003
to 2006 Company Name – City ,
State
Responsible for the filing, preparation and maintenance of court files.
Completing and filing Warrant in Debts (300+ per month), completing and filing Garnishments (150+ per month), collecting court fines and costs, data Entry (70+ wpm) and court room support to the Judge.
Use of multi-line telephone, fax, copier and computer court system.
LEGAL SECRETARY.
Obtained signatures for financial documents and internal and external invoices.
Coordinated board and committee meetings, including schedules and information preparation and distribution.
Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
Education
Associate of Arts : General Studies 1 2000 Southwest Virginia Community College -
City ,
State General Studies Course work in Finance Course work in Administration
Skills
accounting, audio, Backup, billing, conferences, content, customer service experience, customer service, data
Entry, Data Entry, directing, electronics, fax, filing, Information Technology, inventory, law, LEGAL, Lotus Notes, managing, materials, meetings, Excel, Exchange, mail, Office, Microsoft Word, multi-line telephone, multi-tasking, organizing, copier, procurement, receptionist, reception, scheduling, supervisor, telephone, 70 wpm
Additional Information
Letter of recommendation available upon request.
",INFORMATION-TECHNOLOGY
14055971," BUSINESS DEVELOPMENT REPRESENTATIVE Professional Summary Experienced administrative professional with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Core Qualifications Computer proficient Reports generation and analysis Client Relations File/records maintenance Multi-Task Management Territory Sales Experience Purchase Order Processing Creative Problem Solving Experience Business Development Representative November 2014 to Current Company Name － City , State Identified prospective customers using lead generating methods and obtained leads through cold calls. Managed organization's South Texas and West Texas region and performed full sales cycle duties, therefore increasing division profits. Quoted prices for services outlined in brochure. Maintained friendly and professional customer interactions. Consistently met and exceeded divisional expectations for productivity and accuracy levels. Led sales calls with team members to establish sales and customer retention goals. Generated new accounts by implementing effective networking strategies. Assisted with budget forecasting, goal setting and performance reporting for all accounts. Identified strategic partnerships and gathered market information to gain a competitive advantage. Delivered weekly performance updates and monthly business reviews. Optimized current revenue streams by networking for additional business prospects with established clients. Identified, coordinated and participated in client relationship-building activities and meetings. Answered customer questions regarding products, prices and availability. Researched economic processing factors to determine the best process and sales strategies. Administrative Clerk September 2012 to November 2014 Company Name － City , State Seven years of office experience. Ensured that team member responsibilities were defined and understood. Established and maintained effective communication system. Planned travel arrangements for executives and staff. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Posted open positions on company and social media websites. Processed all new hire paperwork while maintaining employee confidentiality. Organized files, developed spreadsheets, faxed reports and scanned documents. Created and processed purchase orders for day to day purchases. Processed weekly payroll for 30-50 employees to ensure everyone received a correct hourly paycheck. Reconciled credit card expenses for 10-15 employees. Monitored equipment rentals to ensure proper invoicing practices. Registrar October 2009 to September 2012 Company Name － City , State Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Organized and maintained file system, and files correspondence and other records. Coordinated all educational department functions for team of six. Coordinated meetings with education staff and served as main liaison between registration process throughout graduation. Updated student records and information on a daily basis. Created databases and spreadsheets to improve student registration processes and reporting accuracy. Provided support for Executive Director, Admissions Department, and Education staff in managing operation work flow. Standardized department filing system to increase efficiency. Improved communication efficiency as primary liaison between departments, students and employers. Directly supported Executive Director in managing operation work flow. Communicated with students via phone, email and in person to update them on educational status. Helped coordinate admission processes and prepared student records and agreement packets for regular audits. Handled and processed confidential student information. Admitting Specialist-ER Registration March 2008 to October 2009 Company Name － City , State Maintained a state of readiness and alertness for all incoming patients. Collected pertinent information from the patient, family and friends, medical records and prescriptions. Verified that information in the computer system was up-to-date and accurate. Recorded and filed patient data and medical records. Eliminated duplicated records by sending necessary information to the medical records department. Demonstrated analytical and problem-solving ability by addressing barriers to receiving and validating accurate health care information. Carefully reviewed medical records for accuracy and completion as required by insurance companies. Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information. Acquired insurance authorizations for procedures and tests ordered by the attending physician as needed. Confirmed patient information, collected copays and verified insurance. Maintained updated knowledge with emergent protocols, response requirements and quality assurance procedures. Completed registration quickly and cordially for all new patients. Interacted with patients, families, hospital staff and the general public in a compassionate, professional manner. Education High School Diploma : 2006 Taft High School － City , State Some coursework completed Del Mar College － City , State Accomplishments Employee of the Year 2010 at South Texas Vocational Technical Institute Promoted to Registrar after 1 year of employment at STVT. Promoted to Business Development Representative after 18 months of employment at GIS. Successfully planned and executed meetings, lunches and special events for groups of 30+ employees. Received merit raises for strong attention to detail, exemplary customer service and team-player attitude. Skills Microsoft Software: Word, Excel, Outlook, PowerPoint People skills: great customer service, enthusiastic people person, advanced problem-solving, great organizational skills Language: Intermediate level Spanish speaker ","
BUSINESS DEVELOPMENT REPRESENTATIVE
Professional Summary
Experienced administrative professional with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.
Core Qualifications
Computer proficient
Reports generation and analysis
Client Relations
File/records maintenance
Multi-Task Management
Territory Sales Experience
Purchase Order Processing
Creative Problem Solving
Experience
Business Development Representative November 2014 to Current Company Name － City , State
Identified prospective customers using lead generating methods and obtained leads through cold calls.
Managed organization's South Texas and West Texas region and performed full sales cycle duties, therefore increasing division profits.
Quoted prices for services outlined in brochure.
Maintained friendly and professional customer interactions.
Consistently met and exceeded divisional expectations for productivity and accuracy levels.
Led sales calls with team members to establish sales and customer retention goals.
Generated new accounts by implementing effective networking strategies.
Assisted with budget forecasting, goal setting and performance reporting for all accounts.
Identified strategic partnerships and gathered market information to gain a competitive advantage.
Delivered weekly performance updates and monthly business reviews.
Optimized current revenue streams by networking for additional business prospects with established clients.
Identified, coordinated and participated in client relationship-building activities and meetings.
Answered customer questions regarding products, prices and availability.
Researched economic processing factors to determine the best process and sales strategies.
Administrative Clerk September 2012 to November 2014 Company Name － City , State
Seven years of office experience.
Ensured that team member responsibilities were defined and understood.
Established and maintained effective communication system.
Planned travel arrangements for executives and staff.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Posted open positions on company and social media websites.
Processed all new hire paperwork while maintaining employee confidentiality.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Created and processed purchase orders for day to day purchases.
Processed weekly payroll for 30-50 employees to ensure everyone received a correct hourly paycheck.
Reconciled credit card expenses for 10-15 employees.
Monitored equipment rentals to ensure proper invoicing practices.
Registrar October 2009 to September 2012 Company Name － City , State
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Organized and maintained file system, and files correspondence and other records.
Coordinated all educational department functions for team of six.
Coordinated meetings with education staff and served as main liaison between registration process throughout graduation.
Updated student records and information on a daily basis.
Created databases and spreadsheets to improve student registration processes and reporting accuracy.
Provided support for Executive Director, Admissions Department, and Education staff in managing operation work flow.
Standardized department filing system to increase efficiency.
Improved communication efficiency as primary liaison between departments, students and employers.
Directly supported Executive Director in managing operation work flow.
Communicated with students via phone, email and in person to update them on educational status.
Helped coordinate admission processes and prepared student records and agreement packets for regular audits.
Handled and processed confidential student information.
Admitting Specialist-ER Registration March 2008 to October 2009 Company Name － City , State
Maintained a state of readiness and alertness for all incoming patients.
Collected pertinent information from the patient, family and friends, medical records and prescriptions.
Verified that information in the computer system was up-to-date and accurate.
Recorded and filed patient data and medical records.
Eliminated duplicated records by sending necessary information to the medical records department.
Demonstrated analytical and problem-solving ability by addressing barriers to receiving and validating accurate health care information.
Carefully reviewed medical records for accuracy and completion as required by insurance companies.
Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
Acquired insurance authorizations for procedures and tests ordered by the attending physician as needed.
Confirmed patient information, collected copays and verified insurance.
Maintained updated knowledge with emergent protocols, response requirements and quality assurance procedures.
Completed registration quickly and cordially for all new patients.
Interacted with patients, families, hospital staff and the general public in a compassionate, professional manner.
Education
High School Diploma : 2006 Taft High School － City , State
Some coursework completed Del Mar College － City , State
Accomplishments
Employee of the Year 2010 at South Texas Vocational Technical Institute
Promoted to Registrar after 1 year of employment at STVT.
Promoted to Business Development Representative after 18 months of employment at GIS.
Successfully planned and executed meetings, lunches and special events for groups of 30+ employees.
Received merit raises for strong attention to detail, exemplary customer service and team-player attitude.
Skills
Microsoft Software: Word, Excel, Outlook, PowerPoint
People skills: great customer service, enthusiastic people person, advanced problem-solving, great organizational skills
Language: Intermediate level Spanish speaker
",BUSINESS-DEVELOPMENT
12674307," SET DESIGNER Summary Visual Merchandiser  committed to staying current on market trends and consumer interests. Collaborates with management to create the best product plans and boost sales revenue, while delivering exceptional customer experience.    Experience Set Designer Jan 2014 to Current Company Name - City , State
Create
Concept and craft sets to be used on T.V. Commercials, websites, newspaper advertisements,
brochures and company magazine Select  furniture, accessories, draperies, wall art,
and props for decorative quality and appearance Ensure set
is properly broken down and disposed of after use Collaborate
with Art Director and photographers on direction and style of the set Make
adjustments needed during shooting and filming with photographers, filming and
lighting crew
Visual Merchandiser Jul 2011 to Jan 2014 Company Name - City , State Coordinate placement of new merchandise on the showroom floor    Conduct periodic physical inventories of furniture and accessories Develop and create in-store displays and other visuals   Communicate with associates and management to acquire customer feedback     Coordinate with showroom management to bring in new products based on sales and demand      Select Limited (LTD) products only available to certain stores based on demographics and the demands of customers within our region        Revamp and restore showroom walls by patching holes and painting where necessary to ensure the showroom maintains a fresh updated and polished look       Create floor plans for customers, selecting furniture, fabrics, finishes and accessories for their spaces      Completed projects for both residential and assisted living facilities, designing and staging apartments for the viewing of prospective residents   Maintain an organized and welcoming store environment by creating an inviting and visually appealing environment for customers. Head Resident Advisor Aug 2008 to May 2010 Company Name - City , State Served as a staff leader and peer mentor to other Resident Advisors Assisted with the final planning, preparation and presentation of RA training Led professional staff with coordination and implementation of RA selection Coordinated Residential Security Aide training and assisted with their supervision Directed students to proper references for social, personal, and academic support when necessary  Worked with Residence Life staff members and others to create an atmosphere that promotes positive interpersonal, educational, social and professional development through intentional programming  Served in a weekly on-duty rotation and responded to student crisis situations  Maintain a constructive and positive attitude that fosters personal and professional growth that enhances the quality of life in the residence halls for all residents Education Bachelor of Arts , Interior Design May 2011 Cazenovia College - City , State GPA: GPA: 3.5 Skills Merchandising, Communication Skills, Sales, Retail, Customer Service, Microsoft Office, Microsoft Excel, Multitasking ","
SET DESIGNER
Summary
Visual Merchandiser  committed to staying current on market trends and consumer interests. Collaborates with management to create the best product plans and boost sales revenue, while delivering exceptional customer experience.   
Experience
Set Designer Jan 2014 to Current Company Name - City , State
Create
Concept and craft sets to be used on T.V. Commercials, websites, newspaper advertisements,
brochures and company magazine
Select  furniture, accessories, draperies, wall art,
and props for decorative quality and appearance
Ensure set
is properly broken down and disposed of after use
Collaborate
with Art Director and photographers on direction and style of the set
Make
adjustments needed during shooting and filming with photographers, filming and
lighting crew
Visual Merchandiser Jul 2011 to Jan 2014 Company Name - City , State
Coordinate placement of new merchandise on the showroom floor   
Conduct periodic physical inventories of furniture and accessories
Develop and create in-store displays and other visuals  
Communicate with associates and management to acquire customer feedback    
Coordinate with showroom management to bring in new products based on sales and demand     
Select Limited (LTD) products only available to certain stores based on demographics and the demands of customers within our region       
Revamp and restore showroom walls by patching holes and painting where necessary to ensure the showroom maintains a fresh updated and polished look      
Create floor plans for customers, selecting furniture, fabrics, finishes and accessories for their spaces     
Completed projects for both residential and assisted living facilities, designing and staging apartments for the viewing of prospective residents  
Maintain an organized and welcoming store environment by creating an inviting and visually appealing environment for customers.
Head Resident Advisor Aug 2008 to May 2010 Company Name - City , State
Served as a staff leader and peer mentor to other Resident Advisors
Assisted with the final planning, preparation and presentation of RA training
Led professional staff with coordination and implementation of RA selection
Coordinated Residential Security Aide training and assisted with their supervision
Directed students to proper references for social, personal, and academic support when necessary 
Worked with Residence Life staff members and others to create an atmosphere that promotes positive interpersonal, educational, social and professional development through intentional programming 
Served in a weekly on-duty rotation and responded to student crisis situations 
Maintain a constructive and positive attitude that fosters personal and professional growth that enhances the quality of life in the residence halls for all residents
Education
Bachelor of Arts , Interior Design May 2011 Cazenovia College - City , State GPA: GPA: 3.5
Skills
Merchandising, Communication Skills, Sales, Retail, Customer Service, Microsoft Office, Microsoft Excel, Multitasking
",DESIGNER
18176523," SENIOR INFORMATION TECHNOLOGY MANAGER Executive Summary Results-focused Information Technology management professional offering Twenty-Two years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to both financial and operational success. Accomplished Manager with extensive experience in front-of-house and back-of-house operations. Proven ability to cut costs and decrease staff turnover. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth by challenging others beyond just doing the work, but, to bring creativity, ownership and pride i the work we do. Core Qualifications Operations management Staff development Change management Cross-functional team management Supervision and training Sound judgment Computer-savvy Calm under pressure Complex problem solving Professional Experience Senior Information Technology Manager Jan 2000 to Jan 2016 Company Name － City , State Program Manager that drove and finalized a major project initiative consisting of migrating 13,000 Exchange On-Premise mail users/accounts to cloud based services (Office 365) Program Manager responsible for implementation and management of systems that allow Asset/Lease Reporting, Enterprise Backup, Patch Management and Application Distribution to over 10,000 PC's globally utilizing cloud based solutions. IT Lead role and stakeholder in reducing our global Data Center Footprint from Twenty-Three to Two Data Centers in North America and One Communications Hub in each global Region Long term expertise in Deployment and Management of Microsoft Products globally, including, Server, Desktop, Office 365, (Mail, Skype, Active Directory and Federated Services) SQL and System Center Management/Deployment products. Well versed in Disaster Recovery utilizing multiple Data Centers and Storage Arrays. Managed team of [number] of professionals.Reduced and controlled expenses by [actions].Defined strategy and business plan for [business area].Directed strategic initiatives to achieve [organizational objective]. Senior Information Systems Professional Jan 1996 to Jan 1999 Company Name － City , State Developed long and short-term technology Server and Storage plans, formulated policies and procedures, and provided technology presentations to diverse groups of internal customers. Worked closely with Washington State Agencies in regards to sharing healthcare data and trusted networks Supervised team of technicians in deployment and support of network and technology infrastructure. Significant design and execution of Directory based services, related servers and business systems Designed and monitored server and storage systems, implemented fault tolerance and redundancy. Network Support Engineer Jan 1995 to Jan 1996 Company Name － City , State Provided support for NT, Netware, Macintosh, Cisco, 3Com, and Bay networks. Clients included mid-size to large Enterprise Seattle-area corporations. Installations, upgrades, repairs, configuration, and troubleshooting on multiple platforms and infrastructures. Oversaw network systems, and implemented firewall and other network security functions. Senior Technician Jan 1993 to Jan 1995 Company Name － City End of the line hardware and software support. Responsible for troubleshooting, identifying, and resolving end user hardware and application issues. Trained and provided technical direction to junior technicians. Education Bachelor of Science , Industrial Technology East Carolina University － City , State , USA Industrial TechnologyCoursework in [Course Name] Associate of Arts , Business University of Phoenix/WIU BusinessCoursework in Business Administration and Finance[Number] GPA Certifications Microsoft Certified Professional/Administrator CompTIA A+, Network+, Security + Novell Netware Engineer Citrix Administrator Red hat Administrator CMA (Certified Management Accountant) conferred by Institute of Management Accountants (IMA) Affiliations VMware Users group EMC Users group Association of Information Technology Professionals Leadership Development Program Skills 3Com, A+, Active Directory, Backup, Bay networks, business systems, Cisco, Citrix, hardware, network systems, Clients, direction, Disaster Recovery, Engineer, firewall, Hub, Macintosh, Microsoft Products, Microsoft Certified Professional, Exchange, Mail, Office, NT, Enterprise, network security, Network, networks, Netware, Novell Netware, PC's, policies, presentations, Red hat, repairs, Reporting, servers, SQL, software support, troubleshooting, upgrades ","
SENIOR INFORMATION TECHNOLOGY MANAGER
Executive Summary
Results-focused Information Technology management professional offering Twenty-Two years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to both financial and operational success. Accomplished Manager with extensive experience in front-of-house and back-of-house operations. Proven ability to cut costs and decrease staff turnover. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth by challenging others beyond just doing the work, but, to bring creativity, ownership and pride i the work we do.
Core Qualifications
Operations management
Staff development
Change management
Cross-functional team management
Supervision and training
Sound judgment
Computer-savvy
Calm under pressure
Complex problem solving
Professional Experience
Senior Information Technology Manager Jan 2000 to Jan 2016 Company Name － City , State
Program Manager that drove and finalized a major project initiative consisting of migrating 13,000 Exchange On-Premise mail users/accounts to cloud based services (Office 365) Program Manager responsible for implementation and management of systems that allow Asset/Lease Reporting, Enterprise Backup, Patch Management and Application Distribution to over 10,000 PC's globally utilizing cloud based solutions.
IT Lead role and stakeholder in reducing our global Data Center Footprint from Twenty-Three to Two Data Centers in North America and One Communications Hub in each global Region Long term expertise in Deployment and Management of Microsoft Products globally, including, Server, Desktop, Office 365, (Mail, Skype, Active Directory and Federated Services) SQL and System Center Management/Deployment products.
Well versed in Disaster Recovery utilizing multiple Data Centers and Storage Arrays.
Managed team of [number] of professionals.Reduced and controlled expenses by [actions].Defined strategy and business plan for [business area].Directed strategic initiatives to achieve [organizational objective].
Senior Information Systems Professional Jan 1996 to Jan 1999 Company Name － City , State
Developed long and short-term technology Server and Storage plans, formulated policies and procedures, and provided technology presentations to diverse groups of internal customers.
Worked closely with Washington State Agencies in regards to sharing healthcare data and trusted networks Supervised team of technicians in deployment and support of network and technology infrastructure.
Significant design and execution of Directory based services, related servers and business systems Designed and monitored server and storage systems, implemented fault tolerance and redundancy.
Network Support Engineer Jan 1995 to Jan 1996 Company Name － City , State
Provided support for NT, Netware, Macintosh, Cisco, 3Com, and Bay networks.
Clients included mid-size to large Enterprise Seattle-area corporations.
Installations, upgrades, repairs, configuration, and troubleshooting on multiple platforms and infrastructures.
Oversaw network systems, and implemented firewall and other network security functions.
Senior Technician Jan 1993 to Jan 1995 Company Name － City
End of the line hardware and software support.
Responsible for troubleshooting, identifying, and resolving end user hardware and application issues.
Trained and provided technical direction to junior technicians.
Education
Bachelor of Science , Industrial Technology East Carolina University － City , State , USA
Industrial TechnologyCoursework in [Course Name]
Associate of Arts , Business University of Phoenix/WIU
BusinessCoursework in Business Administration and Finance[Number] GPA
Certifications
Microsoft Certified Professional/Administrator CompTIA A+, Network+, Security + Novell Netware Engineer Citrix Administrator Red hat Administrator CMA (Certified Management Accountant) conferred by Institute of Management Accountants (IMA)
Affiliations
VMware Users group
EMC Users group
Association of Information Technology Professionals
Leadership Development Program
Skills
3Com, A+, Active Directory, Backup, Bay networks, business systems, Cisco, Citrix, hardware, network systems, Clients, direction, Disaster Recovery, Engineer, firewall, Hub, Macintosh, Microsoft Products, Microsoft Certified Professional, Exchange, Mail, Office, NT, Enterprise, network security, Network, networks, Netware, Novell Netware, PC's, policies, presentations, Red hat, repairs, Reporting, servers, SQL, software support, troubleshooting, upgrades
",INFORMATION-TECHNOLOGY
28321954," NIGHT WAREHOUSE SELECTOR Professional Summary Experienced Personal Trainer for eight plus years conducting one on one training sessions in upscale fitness studios and gyms. Skills Customer Satisfaction Weight trainer Personable and friendly  Individual life and body assessments   Strength Trainer  Staff Leadership Nutrition Plans Versatile Customer Satisfaction   Fitness equipment expertise Work History Night Warehouse Selector 12/2016 to Current Company Name – City , State Night Warehouse Selector. Selects customer orders from pick slots using pick lists of assorted items to build orders according to driver stops at customer locations. Delivers merchandise to correct dock area, stacks items on pallets according to driver stops at customer locations for next day delivery and shrink wraps palletized orders. This involves riding a pallet jack, moving products from racks to pallet, labeling the selected cases with the order labels and using Voxware Voice Logistics Software. Validates that correct product has been selected and is damage free. Notify Stocker of empty or short slots for replenishment. Work in multi-temperature areas as assigned. Meet weekly standards for productivity and accuracy while working in a safe manner. Performs various post-shift duties that could include: Clearing aisles of all debris, returning pallet jack to charging area, and hook up jack for battery charging. Stacks empty pallets from slots in aisle. Clean up any spills and places damaged product in recoup area. Completes any related paperwork. Petra Industries. Maintains inventory by identifying, labeling, and placing materials and supplies in stock; recording location of inventory. Locates materials and supplies by pulling and verifying materials and supplies listed on production orders. Documents materials and supplies disposition by recording units delivered and location of units. Receives credit-return material and supplies from production by verifying materials and supplies code and lot number and quantity; placing materials in stock. Prepares finished stock for shipment by identifying, pulling, packing, crating, loading, and securing product. Documents product shipment by recording units shipped. Maintains material-handling equipment by completing pre-use inspections; making operator repairs. Contributes to team effort by accomplishing related results as needed. Personal Fitness Trainer 01/2016 to 12/2016 Company Name – City , State Carefully evaluated member needs and assisted them in achieving personal fitness goals. Possessing the knowledge, skills and abilities for safe and effective exercise and fitness program design, instruction and assistance for the purpose of reaching personal health and fitness goals. Participated in club promotions to recruit new  members and increase club sales. Demonstrated and explained fitness program benefits to members, resulting in a 25% increase in a member participation in paid classes. Lead clients and occasional groups of all ages through personal workouts and skill development training.    Also I motivated clients by setting goals and providing feedback and accountability to clients. As well as measure client's strengths and weaknesses with fitness assessments. Assistant Manager 07/2014 to 05/2015 Company Name – City , State Finish Line. Assists Store Manager in all aspects of daily shift management, including customer relations, inventory control, procedural tasks and paperwork, as well as visual merchandising. Maintains both individual and shift sales. Provides daily shift floor coverage. Trains Sales Associates. Supervises POS. Provides security & loss prevention in store. Oversees contest management (Tracking Results & Coaching Performance). Organizes shipments, transfers & merchandise. Performs maintenance of store. Opens and closes store. Holds accountability for store sales and metrics. Holds accountability for stock and merchandise flow. Maintains company standards regarding personal and store sales/performance metrics. Process Technician - Welder 04/2015 to 01/2016 Company Name – City , State Performs a variety of welding and grinding procedures on a variety materials and parts using manual and semi-automatic machines. Performs assembly/disassembly and fasten/unfastening parts larger than hand using tools; fit, bolt, weld, and cut or otherwise connect components and equipment according to specifications. Ladies Fitness 01/2014 to 12/2015 Company Name – City , State Taught clients how to modify exercises appropriately to avoid injury. Arrived on time, prepared and attentive for every training appointment.  Helped older adults with weight training by setting up equipment and providing instructions.  Counsel clients on proper nutrients and exercise habits.  Consistently attain facility targets.     Personal Training Director 02/2013 to 12/2015 Company Name – City , State Skills Coaching, oral communication, Excellent communication, credit, client, clients, customer relations, delivery, focus, instruction, Maintains inventory, inventory, inventory control, Logistics, loss prevention, materials, Monitors, next, organizational skills, pallet jack, pick, POS, program design, recording, repairs, safety, Sales, Store Manager, supervision, visual merchandising, weld, welding Education High School Diploma : 2007 2010 Hale High School -
City ,
State 2 Years Completed, Murray State College Tishomingo, OK ","
NIGHT WAREHOUSE SELECTOR
Professional Summary
Experienced Personal Trainer for eight plus years conducting one on one training sessions in upscale fitness studios and gyms.
Skills
Customer Satisfaction
Weight trainer
Personable and friendly 
Individual life and body assessments
  Strength Trainer 
Staff Leadership
Nutrition Plans
Versatile
Customer Satisfaction  
Fitness equipment expertise
Work History
Night Warehouse Selector 12/2016 to Current Company Name – City , State
Night Warehouse Selector.
Selects customer orders from pick slots using pick lists of assorted items to build orders according to driver stops at customer locations.
Delivers merchandise to correct dock area, stacks items on pallets according to driver stops at customer locations for next day delivery and shrink wraps palletized orders.
This involves riding a pallet jack, moving products from racks to pallet, labeling the selected cases with the order labels and using Voxware Voice Logistics Software.
Validates that correct product has been selected and is damage free.
Notify Stocker of empty or short slots for replenishment.
Work in multi-temperature areas as assigned.
Meet weekly standards for productivity and accuracy while working in a safe manner.
Performs various post-shift duties that could include: Clearing aisles of all debris, returning pallet jack to charging area, and hook up jack for battery charging.
Stacks empty pallets from slots in aisle.
Clean up any spills and places damaged product in recoup area.
Completes any related paperwork.
Petra Industries.
Maintains inventory by identifying, labeling, and placing materials and supplies in stock; recording location of inventory.
Locates materials and supplies by pulling and verifying materials and supplies listed on production orders.
Documents materials and supplies disposition by recording units delivered and location of units.
Receives credit-return material and supplies from production by verifying materials and supplies code and lot number and quantity; placing materials in stock.
Prepares finished stock for shipment by identifying, pulling, packing, crating, loading, and securing product.
Documents product shipment by recording units shipped.
Maintains material-handling equipment by completing pre-use inspections; making operator repairs.
Contributes to team effort by accomplishing related results as needed.
Personal Fitness Trainer 01/2016 to 12/2016 Company Name – City , State
Carefully evaluated member needs and assisted them in achieving personal fitness goals.
Possessing the knowledge, skills and abilities for safe and effective exercise and fitness program design, instruction and assistance for the purpose of reaching personal health and fitness goals.
Participated in club promotions to recruit new  members and increase club sales.
Demonstrated and explained fitness program benefits to members, resulting in a 25% increase in a member participation in paid classes.
Lead clients and occasional groups of all ages through personal workouts and skill development training.   
Also I motivated clients by setting goals and providing feedback and accountability to clients.
As well as measure client's strengths and weaknesses with fitness assessments.
Assistant Manager 07/2014 to 05/2015 Company Name – City , State
Finish Line.
Assists Store Manager in all aspects of daily shift management, including customer relations, inventory control, procedural tasks and paperwork, as well as visual merchandising.
Holds accountability for stock and merchandise flow.
Maintains company standards regarding personal and store sales/performance metrics.
Process Technician - Welder 04/2015 to 01/2016 Company Name – City , State
Performs a variety of welding and grinding procedures on a variety materials and parts using manual and semi-automatic machines.
Performs assembly/disassembly and fasten/unfastening parts larger than hand using tools; fit, bolt, weld, and cut or otherwise connect components and equipment according to specifications.
Ladies Fitness 01/2014 to 12/2015 Company Name – City , State
Taught clients how to modify exercises appropriately to avoid injury.
Arrived on time, prepared and attentive for every training appointment. 
Helped older adults with weight training by setting up equipment and providing instructions.
 Counsel clients on proper nutrients and exercise habits. 
Consistently attain facility targets.    
Personal Training Director 02/2013 to 12/2015 Company Name – City , State
High School Diploma : 2007 2010 Hale High School -
City ,
State
2 Years Completed, Murray State College Tishomingo, OK
",FITNESS
95769832," NIGHT SERVICE REPRESENTATIVE Summary Personable, responsible professional with 3 years in retail and customer service dedicated to maintaining customer satisfaction and contribute to company success. Results-driven and proven ability to establish rapport with clients. Looking to advance skills in customer service, sales and marketing, human relations, and to gain business experience and opportunities. Personal skills and qualities include punctuality, taking initiative, joyful and positive attitude, and commendable with finances. Skills billings, first aid, take messages Languages Fluent in both English and Spanish Experience Night Service Representative 08/2017 to 09/2017 Company Name City , State Responsible for member check in/customer service. Handled member service issues such as lost and found items, new membership cards, change of. address, EFT setup or change, and questions regarding billings and payments. Answered all incoming inquiries and obtained appropriate information. to direct/transfer calls or take messages. Kept front desk area and lobby clean, clutter free, and organized. Did inventory on front desk supplies. including first aid kits, and reported to Operations Manager when supplies are low. Account Manager 03/2016 to 10/2016 Company Name City , State Obtained client information by answering telephone calls, interviewing clients, verifying information. Determined eligibility by comparing client information to requirements. Established policies by entering client information and confirming pricing. Informed clients by explaining procedures, answering questions, and providing information. Maintained communication equipment by reporting problems. Maintained and improved quality results by adhering to standards and guidelines and recommending improved procedures. Updated job knowledge by studying new product descriptions and participating in educational opportunities. Sales Counselor 01/2014 to 08/2017 Company Name City , State Generated leads by outside and in-club marketing. Called prospective leads to schedule guest workouts and appointments for tours. Performed tours to prospects and built value which resulted in memberships. Assisted in maintenance of facility and equipment. Cleansed and upheld appliances. Friendly and timely interaction with guests and team members, suggestive selling, and answering questions. Handled member service issues such as lost and found items, new membership cards, change of address, EFT setup or change, and questions regarding billings and payments. Answered all incoming inquiries and obtained appropriate information to direct/transfer calls or take messages. Education and Training Graduate 2014 Western High School City , State Tallahassee Community College City , State ","
NIGHT SERVICE REPRESENTATIVE
Summary
Personable, responsible professional with 3 years in retail and customer service dedicated to maintaining customer satisfaction and contribute to company success. Results-driven and proven ability to establish rapport with clients. Looking to advance skills in customer service, sales and marketing, human relations, and to gain business experience and opportunities. Personal skills and qualities include punctuality, taking initiative, joyful and positive attitude, and commendable with finances.
Skills
billings, first aid, take messages
Languages
Fluent in both English and Spanish
Experience
Night Service Representative 08/2017 to 09/2017 Company Name City , State
Responsible for member check in/customer service.
Handled member service issues such as lost and found items, new membership cards, change of.
address, EFT setup or change, and questions regarding billings and payments.
Answered all incoming inquiries and obtained appropriate information.
to direct/transfer calls or take messages.
Kept front desk area and lobby clean, clutter free, and organized.
Did inventory on front desk supplies.
including first aid kits, and reported to Operations Manager when supplies are low.
Account Manager 03/2016 to 10/2016 Company Name City , State
Obtained client information by answering telephone calls, interviewing clients, verifying information.
Determined eligibility by comparing client information to requirements.
Established policies by entering client information and confirming pricing.
Informed clients by explaining procedures, answering questions, and providing information.
Maintained communication equipment by reporting problems.
Maintained and improved quality results by adhering to standards and guidelines and recommending improved procedures.
Updated job knowledge by studying new product descriptions and participating in educational opportunities.
Sales Counselor 01/2014 to 08/2017 Company Name City , State
Generated leads by outside and in-club marketing.
Called prospective leads to schedule guest workouts and appointments for tours.
Performed tours to prospects and built value which resulted in memberships.
Assisted in maintenance of facility and equipment.
Cleansed and upheld appliances.
Friendly and timely interaction with guests and team members, suggestive selling, and answering questions.
Handled member service issues such as lost and found items, new membership cards, change of address, EFT setup or change, and questions regarding billings and payments.
Answered all incoming inquiries and obtained appropriate information to direct/transfer calls or take messages.
Education and Training
Graduate 2014 Western High School City , State
Tallahassee Community College City , State
",FITNESS
19195747," KICHEN/BATH DESIGNER & SALES Professional Summary I have experienced most phases of architectural and interior design over my years in the business. I began in commercial design, space planning, specifying, and decorating offices, including reception areas, conference rooms, large and small cubicle spaces using Steelcase, Stow Davis and Westinghouse ASD (aka Knoll). I have designed medical/dental offices and hospital areas, retail spaces, showrooms, trade show exhibits, salons, restaurants, night clubs, apartment floor plans and complex site plans, etc.
In the residential field, I have designed and supervised construction of a number of entire homes and major remodeling projects, including all specifications and the final decorating. I have specialized in all phases of window treatments, from measuring to installation. I have specialized in kitchen/bath and storage design.  I am familiar with building codes and have been skillful at trade-specific CAD programs. I have also done site planning and landscape design.  At one point I was involved in site planning and development of an entire subdivision. Work History 06/1998 to 04/2000 Kichen/Bath Designer & Sales Company Name – City , State Began in client cabinet, countertop & appliance sales, which includes on-site measuring, space-planning design, style & finish selection, ordering and follow-through with installation oversight. Consulted with clients to determine architectural preference to meet overall design goals. Assisted clients with budget considerations regarding products and materials. Successfully resolved complex technical design issues. 04/2000 to 06/2000 Showroom/Home Show Designer Company Name – City , State Keep showroom vignettes at home office location and showroom locations around the state updated with newest cabinet styles, countertops, appliances and other current materials. Design and decorate interchangeable exhibit vignettes with latest products and materials to be transported to various home show exhibitions around the state. Help with set up at site of each home show. The position of Showroom/Home Show Exhibit Designer was created
specifically for me by General Manager, however, change in management resulted in
elimination of the position and my job. 10/1996 to 08/1997 Assistant Store Manager Company Name – City , State Responsibilities Open and close retail store, assist customers making wallpaper or window treatment selections, set and keep in-home measure/selection appointments, place orders, receive orders, arrange and oversee installation appointments, etc. Consulted with clients to determine architectural preference to meet overall design goals. Assisted clients with budget considerations regarding products and materials. Skills Used Business, design & sales skills This retail store was a newest branch of an old, well established, family owned chain of stores from the east side of the state.  The family had recently hired a new, young general manager.  He was responsible, apparently, for some poor management decisions, resulting in the parent company going into bankruptcy and all stores being shut down.  06/1991 to 09/1994 Owner/Manager Company Name – City , State Converted 7500 square feet of commercial space into 24 individual offices of varying sizes, several cubicle spaces, large and small conference rooms, reception area, secretarial work area and lounge. Individual offices were rented to independent business persons by the month, cubicles by the day or hour.  All phone calls answered by staff and messages taken.  Secretarial services available to tenants, as well as outside clients, for an hourly fee.  Conference rooms available on a daily or hourly basis.  Other business services included hosting meetings or conferences and publishing marketing materials for tenants and outside clients. Building was sold in 1993 and new owner had other plans for the space and refused to renew the lease.  I had moved the business once and paid for build-out of this space.  I couldn't afford to move again; decided to close business instead. Current Principal Company Name – City , State Consulted with clients to determine architectural preference to meet overall design goals. Originated and developed creative design concepts. Assisted clients with budget considerations regarding products and materials. Successfully resolved complex technical design issues. Interfaced with architects, contractors, sub-contractors, consultants, fabricators, and regulatory agencies. Specified proper products and materials for each project. Prepared construction documents and details to implement design concepts. Established at the time of graduation from design school, I began my independent career, on a full-time basis.  When business was slow (due to recession, etc.) I accepted employment with well established firms.  I have continued to serve many repeat clients and referrals over the years. Transitional Vocation In 1981, before the advent and common use of CAD programs, I had a serious injury to my right (drawing) hand.  I was owner of income properties and had been managing income propertiesfor other individual owners.  Since I was not going to be able to use my hand again for drawing for some time, I took a position as a manager of a 160 unit apartment project that was only 50% occupied.  Within six months, all units were rehabbed, rentable and occupied, and 95-100% occupancy was maintained while I was manager.  In 1983, I was offered a position with another firm as Project Manager during construction and Start-Up Manager of a 360 unit apartment complex.  Being involved at the inception, I was able to revise apartment floor plans to made accommodation for the most common objections I heard while marketing existing floor plans.  My revised plans were very successful and apartments were filled as fast as they were built, with a long waiting list.  Approximately 1/3 of the tenants from the first project I had managed, moved to the new complex, which was extremely gratifying.  I continued in this position to the end of construction.  During that time, I attended property management courses and earned a Residential Property Management Certificate. My hand was rehabilitated by this time and I decided it was time to return to my real passion, interior design.   Education 1970 Associate of Arts : architectural/interior design New York School of Interior Design - City , State Architecture and interior design history Fine arts history Color theory and application Light theory and application Textiles Upholstery Window treatments Paint, surface textures, wallcoverings Interior building materials Architectural drawing and perspective rendering Business and marketing principles for designers All courses were taught by professionals in their respective fields with years of practical experience. 1967 Associate of Arts : business principles and skills Lansing Business University (Davenport Business College) - City , State Basic business management principles Business law Office management Accounting/bookkeeping Office skills (typing, shorthand, business machines, etc.) Business etiquette Skills Accounting, advertising, Basic, business law, business writing, computer aided design, Color, com, client, clients, drafting, Edit, email, Interior Design, marketing, Materials, window, rendering, retail, sales skills, sales, shorthand, space-planning, specification, phone, typing ","
KICHEN/BATH DESIGNER & SALES
Professional Summary
I have experienced most phases of architectural and interior design over my years in the business. I began in commercial design, space planning, specifying, and decorating offices, including reception areas, conference rooms, large and small cubicle spaces using Steelcase, Stow Davis and Westinghouse ASD (aka Knoll).
I have designed medical/dental offices and hospital areas, retail spaces, showrooms, trade show exhibits, salons, restaurants, night clubs, apartment floor plans and complex site plans, etc.
In the residential field, I have designed and supervised construction of a number of entire homes and major remodeling projects, including all specifications and the final decorating. I have specialized in all phases of window treatments, from measuring to installation. I have specialized in kitchen/bath and storage design.  I am familiar with building codes and have been skillful at trade-specific CAD programs.
I have also done site planning and landscape design.  At one point I was involved in site planning and development of an entire subdivision.
Work History
06/1998 to 04/2000
Kichen/Bath Designer & Sales Company Name – City , State
Began in client cabinet, countertop & appliance sales, which includes on-site measuring, space-planning design, style & finish selection, ordering and follow-through with installation oversight.
Consulted with clients to determine architectural preference to meet overall design goals.
Assisted clients with budget considerations regarding products and materials.
Showroom/Home Show Designer Company Name – City , State
Keep showroom vignettes at home office location and showroom locations around the state updated with newest cabinet styles, countertops, appliances and other current materials.
Design and decorate interchangeable exhibit vignettes with latest products and materials to be transported to various home show exhibitions around the state. Help with set up at site of each home show.
The position of Showroom/Home Show Exhibit Designer was created
specifically for me by General Manager, however, change in management resulted in
elimination of the position and my job.
10/1996 to 08/1997
Assistant Store Manager Company Name – City , State
Responsibilities Open and close retail store, assist customers making wallpaper or window treatment selections, set and keep in-home measure/selection appointments, place orders, receive orders, arrange and oversee installation appointments, etc.
Consulted with clients to determine architectural preference to meet overall design goals.
Assisted clients with budget considerations regarding products and materials.
Skills Used Business, design & sales skills
This retail store was a newest branch of an old, well established, family owned chain of stores from the east side of the state.  The family had recently hired a new, young general manager.  He was responsible, apparently, for some poor management decisions, resulting in the parent company going into bankruptcy and all stores being shut down. 
06/1991 to 09/1994
Owner/Manager Company Name – City , State Converted 7500 square feet of commercial space into 24 individual offices of varying sizes, several cubicle spaces, large and small conference rooms, reception area, secretarial work area and lounge.
Individual offices were rented to independent business persons by the month, cubicles by the day or hour.  All phone calls answered by staff and messages taken.  Secretarial services available to tenants, as well as outside clients, for an hourly fee.  Conference rooms available on a daily or hourly basis.  Other business services included hosting meetings or conferences and publishing marketing materials for tenants and outside clients.
Building was sold in 1993 and new owner had other plans for the space and refused to renew the lease.  I had moved the business once and paid for build-out of this space.  I couldn't afford to move again; decided to close business instead.
Current
Principal Company Name – City , State
Consulted with clients to determine architectural preference to meet overall design goals.
Originated and developed creative design concepts.
Assisted clients with budget considerations regarding products and materials.
Interfaced with architects, contractors, sub-contractors, consultants, fabricators, and regulatory agencies.
Specified proper products and materials for each project.
Prepared construction documents and details to implement design concepts.
Established at the time of graduation from design school, I began my independent career, on a full-time basis.  When business was slow (due to recession, etc.) I accepted employment with well established firms.  I have continued to serve many repeat clients and referrals over the years.
Transitional Vocation
In 1981, before the advent and common use of CAD programs, I had a serious injury to my right (drawing) hand.  I was owner of income properties and had been managing income propertiesfor other individual owners.  Since I was not going to be able to use my hand again for drawing for some time, I took a position as a manager of a 160 unit apartment project that was only 50% occupied.  Within six months, all units were rehabbed, rentable and occupied, and 95-100% occupancy was maintained while I was manager. 
In 1983, I was offered a position with another firm as Project Manager during construction and Start-Up Manager of a 360 unit apartment complex.  Being involved at the inception, I was able to revise apartment floor plans to made accommodation for the most common objections I heard while marketing existing floor plans.  My revised plans were very successful and apartments were filled as fast as they were built, with a long waiting list.  Approximately 1/3 of the tenants from the first project I had managed, moved to the new complex, which was extremely gratifying.  I continued in this position to the end of construction.  During that time, I attended property management courses and earned a Residential Property Management Certificate.
My hand was rehabilitated by this time and I decided it was time to return to my real passion, interior design.  
Education
1970
Associate of Arts : architectural/interior design New York School of Interior Design - City , State
Architecture and interior design history
Fine arts history
Color theory and application
Light theory and application
Textiles
Upholstery
Window treatments
Paint, surface textures, wallcoverings
Interior building materials
Architectural drawing and perspective rendering
Business and marketing principles for designers
All courses were taught by professionals in their respective fields with years of practical experience.
1967
Associate of Arts : business principles and skills Lansing Business University (Davenport Business College) - City , State
Basic business management principles
Business law
Office management
Accounting/bookkeeping
Office skills (typing, shorthand, business machines, etc.)
",DESIGNER
33919379," CONSULTANT Objective Enthusiastic Pharmacist with a variety of experience in community pharmacy including compounding and managerial experience.  Enjoys multitasking by working with other healthcare professionals and insurance providers to ensure optimal patient outcomes.  Thrives on working in a team environment to provide an efficient and positive patient experience. Licenses In good standing with both Texas and Idaho State Boards of Pharmacy and a certified immunizer. Professional Experience 09/2016 to Current Consultant Company Name － City , State Experience in ACHC accreditation and compounding product development.  Pharmacy workflow solutions and marketing strategies.  Insurance billing knowledge including specialty medications, expertise in State Board inspections and license reciprocity process. 02/2016 to 08/2016 Pharmacist in Charge Company Name － City , State Set up a newly purchased pharmacy that specialized in non-sterile compounding.  Created a logical and efficient system to process prescriptions, compounding, product verification, and shipping arrangements.  Developed many compounded medications such as topical analgesics, scar diminishing creams, and a variety of metabolic supplements.  Enjoyed managing a team to promote a positive and efficient work environment. 10/2015 to 02/2016 Staff Pharmacist Company Name － City , State Gained initial non-sterile compounding experience.  Involved with processing, verifying prescriptions, and product verification.  Learned record keeping for compounding ingredients, batch and patient specific compounding.  Worked to create optimal workflow, product marketing, and develop business. 06/2012 to 10/2015 Staff Pharmacist Company Name － City , State Pharmacist with diverse experience within the company.  Staffed at a high volume 24 hour store and a clinic store.  As staff pharmacist helped to manage operations, participated in drug utilization review and medication therapy management for multiple stores.  Promoted immunizations and enjoyed patient interaction and counseling. Skills Pharmacy operations Prescription compounding and dispensing Inventory control Non-sterile compounded medication development Business development Team building Patient counseling Microsoft Office Intercom Plus BestRx Education and Training 2012 Doctor of Pharmacy University of the Incarnate Word － City , State 2003 Bachelor of Science : Economics Texas A&M University － City , State ","
CONSULTANT
Objective
Enthusiastic Pharmacist with a variety of experience in community pharmacy including compounding and managerial experience.  Enjoys multitasking by working with other healthcare professionals and insurance providers to ensure optimal patient outcomes.  Thrives on working in a team environment to provide an efficient and positive patient experience.
Licenses
In good standing with both Texas and Idaho State Boards of Pharmacy and a certified immunizer.
Professional Experience
09/2016 to Current
Consultant Company Name － City , State Experience in ACHC accreditation and compounding product development.  Pharmacy workflow solutions and marketing strategies.  Insurance billing knowledge including specialty medications, expertise in State Board inspections and license reciprocity process.
02/2016 to 08/2016
Pharmacist in Charge Company Name － City , State Set up a newly purchased pharmacy that specialized in non-sterile compounding.  Created a logical and efficient system to process prescriptions, compounding, product verification, and shipping arrangements.  Developed many compounded medications such as topical analgesics, scar diminishing creams, and a variety of metabolic supplements.  Enjoyed managing a team to promote a positive and efficient work environment.
10/2015 to 02/2016
Staff Pharmacist Company Name － City , State Gained initial non-sterile compounding experience.  Involved with processing, verifying prescriptions, and product verification.  Learned record keeping for compounding ingredients, batch and patient specific compounding.  Worked to create optimal workflow, product marketing, and develop business.
06/2012 to 10/2015
Staff Pharmacist Company Name － City , State Pharmacist with diverse experience within the company.  Staffed at a high volume 24 hour store and a clinic store.  As staff pharmacist helped to manage operations, participated in drug utilization review and medication therapy management for multiple stores.  Promoted immunizations and enjoyed patient interaction and counseling.
Skills
Pharmacy operations
Prescription compounding and dispensing
Inventory control
Non-sterile compounded medication development
Business development
Team building
Patient counseling
Microsoft Office
Intercom Plus
BestRx
Education and Training
2012
Doctor of Pharmacy University of the Incarnate Word － City , State
2003
Bachelor of Science : Economics Texas A&M University － City , State
",CONSULTANT
28871170," ORGANIZER AND CAPACITY BUILDING STRATEGIST Experience Organizer and Capacity Building Strategist 01/2011 Company Name City , State Civil Rights and Disability Advocate Advocate for people with disabilities with school, regional centers and agencies Conduct case review of client issues, research state and agency violations Develop strategy and provide technical assistance for clients to obtain positive outcome Attend IPP, IEP, and mediations with clients as advocate Keep case file, summary, and all necessary documents for referral to attorney if necessary Convened NCLR member organizations to develop statewide action strategies. Developed advocacy materials and organize actions and campaigns Provided training and technical assistance, coordination organizations advance policy. Special Education Advocate 01/2009 to 01/2011 Company Name City , State Researched client issues and manage legal correspondence. Completed outreach and training on disability and special education rights. Wrote media releases for organization events and training. Strategized positive outcomes with attorneys and staff. Community Organizer/Founder 01/2000 to 01/2011 Company Name City , State Wrote grant proposals, business plans, and press releases Presented strategic plan and goals to a variety of audiences Organized constituents around special education, environmental and health issues Collaborated with 85+ local community leaders and organizations Designed and taught advocacy skills training program to over 300 parents annually Secured over 100k in funding for parent advocacy training programs. Community Organizer 01/2008 to 01/2009 Company Name City , State Trained constituents on civil rights and education issues pertaining to Latino children. Promoted self-determination of families and communities. Collaborated with community leaders and organizations around education policy issues. Strategized with attorneys and staff on organizing campaign. Legal Advocate 01/2006 to 01/2008 Company Name City , State Trained constituents on disability and special education rights. Managed caseload of clients with disability-related issues. Strategized positive outcomes with attorneys and staff. Maintained working knowledge of current disability laws and legislation. Family Advocate 01/2004 to 01/2006 Company Name City , State Developed and presented workshops for professionals on needs of high-needs families Worked with homeless families to obtain housing Facilitated cooperative working relationships with other agencies Served as internal consultant to team on special education and disability laws Facilitated cooperative working relationships with other agencies Provided technical assistance to families on policies and procedures. Education JD : Organizational Communication Nonprofit Management 2007 St. Edward's University People's College of Law City , State Organizational Communication Nonprofit Management Interests Board Member, Advocacy 4 Kids, Virginia Beach, VA (2015-current) Board Member, COPAA (Council of Attorneys, Parents,& Advocates) (2009-current) Co-Founder, Ichi Villa Autism Alliance/Northeast Los Angeles Autism Parents (2012-current) Founder, Latina Mami Los Angeles, Special Education Legal Clinics (2011-current) Member, Community Now, (2008-2010) Radio Show Host, ""Mamis of Color"" radio show, 91.7 FM (2001-2009) Board Member, Texans for Midwifery (2001-2002) Graduate, Partners in Policymaking (2005) Election Committee Chair and Board Member, KOOP Radio (2005-2006) Special Education Citizen's Advisory Committee & Bilingual Committee (2005-2008) Committee Member, March of Dimes Program Services (1999-2004) Publications NCLR Latino Leadership Institute training Understanding Your Child's Special Education Rights"" Disability Civil Rights Throughout The Ages"" Disability and Domestic Violence Survivors"" The Emotional Aspects of Working With Parents of Children with High-Needs"" The Needs of Diverse Families"" Organizing around Issues Affecting Your Community"" National Workshops Presented: Special Education Representation from a Social Justice and Civil Rights Perspective"" COPAA 2015 Conference, San Diego, CA. Xicana Mamihood & Activism: Responses to Violence in Our Families and Communities"", Incite! Radical Feminists of Color, Color of Violence 4 Conference, Chicago, IL. Additional Information AWARDS/HONORS 2010: Latina Mami collective featured in article by Dr. Cristina Herrera in The 21st Century Motherhood Movement, published by Demeter Press 2005: Recognized in Latina Magazine as ""Inspiring Latina"" 2005: Named one of Austin's ""10 Women We Love"" by Austin Monthly Magazine 2004: Ernst and Young Social Entrepreneur of the Year Finalist 2002: ""Mamis of Color"" radio show named KOOP Social Justice Program of the Year OTHER COMMUNITY INVOLVEMENT Board Member, Advocacy 4 Kids, Virginia Beach, VA (2015-current) Board Member, COPAA (Council of Attorneys, Parents,& Advocates) (2009-current) Co-Founder, Ichi Villa Autism Alliance/Northeast Los Angeles Autism Parents (2012-current) Founder, Latina Mami Los Angeles, Special Education Legal Clinics (2011-current) Member, Community Now, (2008-2010) Radio Show Host, ""Mamis of Color"" radio show, 91.7 FM (2001-2009) Board Member, Texans for Midwifery (2001-2002) Graduate, Partners in Policymaking (2005) Election Committee Chair and Board Member, KOOP Radio (2005-2006) Special Education Citizen's Advisory Committee & Bilingual Committee (2005-2008) Committee Member, March of Dimes Program Services (1999-2004) Skills agency, attorney, business plans, consultant, client, clients, detail oriented, grant proposals, legal, materials, organizing, policies, press releases, problem solving skills, research, strategy, strategic, technical assistance, training programs, workshops ","
ORGANIZER AND CAPACITY BUILDING STRATEGIST
Experience
Organizer and Capacity Building Strategist 01/2011 Company Name City , State
Civil Rights and Disability Advocate Advocate for people with disabilities with school, regional centers and agencies Conduct case review of client issues, research state and agency violations Develop strategy and provide technical assistance for clients to obtain positive outcome Attend IPP, IEP, and mediations with clients as advocate Keep case file, summary, and all necessary documents for referral to attorney if necessary Convened NCLR member organizations to develop statewide action strategies.
Developed advocacy materials and organize actions and campaigns Provided training and technical assistance, coordination organizations advance policy.
Special Education Advocate 01/2009 to 01/2011 Company Name City , State
Researched client issues and manage legal correspondence.
Completed outreach and training on disability and special education rights.
Wrote media releases for organization events and training.
Strategized positive outcomes with attorneys and staff.
Community Organizer/Founder 01/2000 to 01/2011 Company Name City , State
Wrote grant proposals, business plans, and press releases Presented strategic plan and goals to a variety of audiences Organized constituents around special education, environmental and health issues Collaborated with 85+ local community leaders and organizations Designed and taught advocacy skills training program to over 300 parents annually Secured over 100k in funding for parent advocacy training programs.
Community Organizer 01/2008 to 01/2009 Company Name City , State
Trained constituents on civil rights and education issues pertaining to Latino children.
Promoted self-determination of families and communities.
Collaborated with community leaders and organizations around education policy issues.
Strategized with attorneys and staff on organizing campaign.
Legal Advocate 01/2006 to 01/2008 Company Name City , State
Trained constituents on disability and special education rights.
Managed caseload of clients with disability-related issues.
Strategized positive outcomes with attorneys and staff.
Maintained working knowledge of current disability laws and legislation.
Family Advocate 01/2004 to 01/2006 Company Name City , State
Developed and presented workshops for professionals on needs of high-needs families Worked with homeless families to obtain housing Facilitated cooperative working relationships with other agencies Served as internal consultant to team on special education and disability laws Facilitated cooperative working relationships with other agencies Provided technical assistance to families on policies and procedures.
Education
JD : Organizational Communication Nonprofit Management 2007 St. Edward's University People's College of Law City , State Organizational Communication Nonprofit Management
Interests
Board Member, Advocacy 4 Kids, Virginia Beach, VA (2015-current) Board Member, COPAA (Council of Attorneys, Parents,& Advocates) (2009-current) Co-Founder, Ichi Villa Autism Alliance/Northeast Los Angeles Autism Parents (2012-current) Founder, Latina Mami Los Angeles, Special Education Legal Clinics (2011-current) Member, Community Now, (2008-2010) Radio Show Host, ""Mamis of Color"" radio show, 91.7 FM (2001-2009) Board Member, Texans for Midwifery (2001-2002) Graduate, Partners in Policymaking (2005) Election Committee Chair and Board Member, KOOP Radio (2005-2006) Special Education Citizen's Advisory Committee & Bilingual Committee (2005-2008) Committee Member, March of Dimes Program Services (1999-2004)
Publications
NCLR Latino Leadership Institute training Understanding Your Child's Special Education Rights"" Disability Civil Rights Throughout The Ages"" Disability and Domestic Violence Survivors"" The Emotional Aspects of Working With Parents of Children with High-Needs"" The Needs of Diverse Families"" Organizing around Issues Affecting Your Community"" National Workshops Presented: Special Education Representation from a Social Justice and Civil Rights Perspective"" COPAA 2015 Conference, San Diego, CA. Xicana Mamihood & Activism: Responses to Violence in Our Families and Communities"", Incite! Radical Feminists of Color, Color of Violence 4 Conference, Chicago, IL.
Additional Information
AWARDS/HONORS 2010: Latina Mami collective featured in article by Dr. Cristina Herrera in The 21st Century Motherhood Movement, published by Demeter Press 2005: Recognized in Latina Magazine as ""Inspiring Latina"" 2005: Named one of Austin's ""10 Women We Love"" by Austin Monthly Magazine 2004: Ernst and Young Social Entrepreneur of the Year Finalist 2002: ""Mamis of Color"" radio show named KOOP Social Justice Program of the Year OTHER COMMUNITY INVOLVEMENT Board Member, Advocacy 4 Kids, Virginia Beach, VA (2015-current) Board Member, COPAA (Council of Attorneys, Parents,& Advocates) (2009-current) Co-Founder, Ichi Villa Autism Alliance/Northeast Los Angeles Autism Parents (2012-current) Founder, Latina Mami Los Angeles, Special Education Legal Clinics (2011-current) Member, Community Now, (2008-2010) Radio Show Host, ""Mamis of Color"" radio show, 91.7 FM (2001-2009) Board Member, Texans for Midwifery (2001-2002) Graduate, Partners in Policymaking (2005) Election Committee Chair and Board Member, KOOP Radio (2005-2006) Special Education Citizen's Advisory Committee & Bilingual Committee (2005-2008) Committee Member, March of Dimes Program Services (1999-2004)
Skills
agency, attorney, business plans, consultant, client, clients, detail oriented, grant proposals, legal, materials, organizing, policies, press releases, problem solving skills, research, strategy, strategic, technical assistance, training programs, workshops
",ADVOCATE
27126818," HISTORY TEACHER Experience History Teacher , 08/2006 to Current Company Name – City , State Seventh grade World History teacher at Southwest Middle School, Chatham County, Savannah, Ga. Instruct four inclusion class. Students have diverse academic backgrounds. Charge with teaching Georgia history, geography, civics and economics. Connect events to daily study of history, enhance opportunities for higher order thinking skills and writing. Taught [U.S History, World history and Georgia History] history to audience of more than [30 ] students each [60 min]. Designed lesson plans, course handouts and homework assignments based on textbook material and coursework. Taught [Social Studies] to diverse class of [30] students. Led groups of youth in discovery exercises and offered personalized support to individuals in need of extra assistance. Developed, administered and graded tests and quizzes promptly to provide quick feedback. Established and enforced rules for behavior and procedures for maintaining order among class of [30} students. Used variety of teaching techniques to encourage student critical thinking and discussion in [Reading, L,A, and Social Studies] course. Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock. Tracked class attendance and student progress. Developed interesting course plans with multimedia learning tools to meet academic, intellectual and social needs of students. Applied progressive teaching principles to class of [30] students, improving standardized tests scores by [5]% in [60 min] period. Created immersive activities and utilized [Instructional Programs] technology to enhance instruction. Developed and maintained effective frameworks, standards and requirements. Collaborated with project leaders and stakeholders to accomplish objectives. Conducted [four] classes each week focused on [Reading and Social Studies]. Combined discipline plan with effective measures and lesson plans to increase concentration, participation and progress student accountability. Kept youth safe and secure at facility and in public. Coordinated after school tutoring hours with other teachers to help students in need of extra attention. Observed and documented behaviors and actions of students. Developed and implemented interesting and interactive learning media to increase student understanding of course materials. Provided feedback on individual actions, behaviors and verbal responses. Created and enforced child-based hands-on curriculum to promote student interest and receptive learning. Provided continuous evaluation of program operations as compared with established mission and set parameters. Supported departmental program development, curriculum planning and committees with subject matter expertise and solid educational background. Maintained ethical standards and status as role model to students by adhering to professional ethics at all times when presenting lessons and interacting with students. Maintained strong knowledge and memory of important history dates, locations and events. Trained, mentored and supervised 2] student teachers assisted with grading, administering tests and [Classroom and Lesson plans]. History Teacher , 08/2002 to 07/2006 Company Name – City , State Fifth grade social studies teacher at Thunderbolt Elementary Marine Science Academy. Chatham County, Savannah, Ga.  Teach Social Studies to 110 students daily from a variety of different backgrounds for example, Gifted, EIP, and other special needs. Charged with Promoting in students an appreciation of American ideals and cultural heritage, motivate students to a understand and exercise his/her rights, privileges, and responsibilities as a citizen. Developed lesson plans to teach course materials according to schedule. Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs. Combined discipline plan with effective measures and lesson plans to increase concentration, participation and progress student accountability. Maintained ethical standards and status as role model to students by adhering to professional ethics at all times when presenting lessons and interacting with students. Taught [Social Studies] to diverse class of [30] students. Maintained strong knowledge and memory of important history dates, locations and events. Observed and documented behaviors and actions of students. Achieved score of [200% on state reading test. Created and enforced child-based hands-on curriculum to promote student interest and receptive learning. Compiled and produced documents, reports and filed, copied or faxed required papers to appropriate parties. Conduct{ 4] classes each week focused on [Social Studies]. Provided feedback on individual actions, behaviors and verbal responses. Employed [Culturally responsive educational] techniques to encourage student learning and build community within classroom. Led groups of youth in discovery exercises and offered personalized support to individuals in need of extra assistance. Implemented student discipline measures, decreasing classroom disruptions by [25]%. Trained, mentored and supervise 2] student teachers assisted with grading, administering tests and [Lesson Plans ,Grouping, and Classroom management]. Translated operational directives into program roadmaps. Collaborated with project leaders and stakeholders to accomplish objectives. Earned positive feedback from parents regarding classroom instruction and student learning success. Developed and maintained effective frameworks, standards and requirements. Provided continuous evaluation of program operations as compared with established mission and set parameters. Developed, administered and graded tests and quizzes promptly to provide quick feedback. Coordinated after school tutoring hours with other teachers to help students in need of extra attention. Established and enforced rules for behavior and procedures for maintaining order among class of [30] students. Created immersive activities and utilized [techniques to integrating technology to enhance instruction. Applied progressive teaching principles to class of 30] students, improving standardized tests scores by [10]% in [60 min] period. Developed and implemented interesting and interactive learning media to increase student understanding of course materials. Designed compelling lesson plans focused on literature and writing learning goals for [struggling learners] level classes. Kept youth safe and secure at facility and in public. Used variety of teaching techniques to encourage student critical thinking and discussion in [Social Studies] course. Developed and implemented skill-building activities focused on [Reading Level] and ] abilities. History Teacher , 01/1989 to 01/2002 Company Name – City , State Fourth grade teacher Frank W. Spencer Foreign Language Academy. Charged with teaching higher order thinking skills and providing a challenging curriculum to the gifted cluster in a self-contained class.  The Co- founder of the Respect Yourself club. Developed to provide life skills to low achieving students. The Jiu-Jitsu instructor in the after-school tutorial program, and In-Tech instructor for teachers. Implemented student discipline measures, decreasing classroom disruptions by 25]%. Developed, administered and graded tests and quizzes promptly to provide quick feedback. Employed [Culturally Responsive Teaching] techniques to encourage student learning and build community within classroom. Maintained strong knowledge and memory of important history dates, locations and events. Developed and implemented interesting and interactive learning media to increase student understanding of course materials. Trained, mentored and supervise {2] student teachers assisted with grading, administering tests and [Classroom management, Lesson Plans]. Trained, mentored and supervised [2] student teachers assisted with grading, administering tests and [assigning, task, documentation, and classroom management]. Coordinated after school tutoring hours with other teachers to help students in need of extra attention. Established and enforced rules for behavior and procedures for maintaining order among class of [30] students. Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties. Presented at industry conferences to audiences of up to [30] students and professionals. Created and enforced child-based hands-on curriculum to promote student interest and receptive learning. Developed and maintained effective frameworks, standards and requirements. Taught [World History] to diverse class of 30 students. Provided continuous evaluation of program operations as compared with established mission and set parameters. Developed interesting course plans with multimedia learning tools to meet academic, intellectual and social needs of students. Military Police , 07/1976 to 10/1979 Company Name – City , State Authored daily activity, incident, safety, repair and irregularity reports including equipment and property damage, theft, unauthorized presence or unusual occurrences. Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion. Provided daily briefings to [Military post and duties] on such topics as safety and risk assessments. Created document filing system, organizing mission-critical documents within SCIF facility. Managed receipt, storage and issue of ammunition processes. Managed 12] employees in combat operations and tactical guidance to ensure optimal productivity. Developed top talent by leading training initiatives for combat preparation. Led military police teams in support of battlefield operations. Trained and instructed subordinates and supported units on [Guard duty  ] training. Instructed personnel on ways to reduce environmental hazards and proper use of PPE. Led diverse training simulations to prepare teams for combat and emergency situations. Completed 6-8 hours] patrols of assigned areas within operations areas. Education Ph.D. : Philosophy in Education , 2019 Northcentral University - City , State [3.7] GPA Dissertation: [Elementary Teachers Experiences of Teaching Culturally Responsive Education to African American Elementary male Students. A Phenomenological Study] Major in [Curriculum and Teaching Master of Arts : Curriculum Instruction , 2008 Nova Southeastern University - City , State Master of Arts : Teaching and Learning , 2007 Nova Southeastern University - City , State Bachelor of Science : Bussiness Management , 1986 Savannah Arts Academy - City , State Completed coursework in [Reading ], [Language Arts ],{ Reading Endorsement} and [Gifted - in Field] General Education : Bussiness , 1981 Thomas Nelson Community College - City Hampton, Va. Courses in Business Certification Major in [ Subject ] Summary Seeking Middle School Reading or Social Studies teaching position that enables one to use my Instructional reading skills with technology. Adapted History Teacher] offering [30] years of experience in teaching diverse history lessons to large groups of students by devising lectures and course cohesive with different learning styles. Resourceful in contributing to creation, execution and evaluation of curriculum to continually advance program. Collaborative in assisting with textbook selection for history department. Effective educator with diverse talents in preparing history lessons, delivering lectures to students, creating accompanying multimedia presentations, assigning homework and administering exams. Personable in answering students' questions about lecture information, course materials, homework and exams to provide clarity, deliver solutions, prompt further research and spark discussions on important historical topics. Innovative Program Officer enthusiastic about having a positive impact on Teaching and learning[] by overseeing results-oriented programs in [History]. Veteran team leader and complex problem-solver with [30] years of related experience. Affiliations Professional Development Attended Seminars and workshops: Learning styles. Sexual Education for (4-8), Inclusion, Child abuse, (TQM) total quality management, differentiated instructions, Issues and Trends in education in reading, In-Tech Redelivery, (WOW) Working -on-the work, Reading renaissance, International Baccalaureate Middle years program training for Humanities level 1
Leadership Served as fourth grade chairman for (4) years, (BLT) Building Leadership team for (3) years, Block- Scheduling Team (2) years, Veteran Day coordinator (2) years Black History Coordinator (2) years and American Education week (2) years. Highlights Teaching Certified Teacher Lesson Planning Special Education Progress Reports Social Studies History Teamwork / Collaboration Learning Styles World History, Ability to motive and inspire children through enthusiastic imaginative presentation. High level of resourcefulness and creativity, joint with excellent organizational... Good communication skills. A indisputable interest in children. Ability to build up a positive relationship with parent Additional Information Awards Teacher of The Year (1994) and (2002), Veteran Day Parade first place entry Award (Elementary), Crystal Apple Award, Junior Achievement Award, Kiwanis Club Award and featured in Articles in newspapers entitled, Respect Yourself club and Summer Academy ","
HISTORY TEACHER
Experience
History Teacher , 08/2006 to Current Company Name – City , State
Seventh grade World History teacher at Southwest Middle School, Chatham County, Savannah, Ga.
Instruct four inclusion class.
Students have diverse academic backgrounds.
Charge with teaching Georgia history, geography, civics and economics.
Connect events to daily study of history, enhance opportunities for higher order thinking skills and writing.
Taught [U.S History, World history and Georgia History] history to audience of more than [30 ] students each [60 min].
Designed lesson plans, course handouts and homework assignments based on textbook material and coursework.
Taught [Social Studies] to diverse class of [30] students.
Led groups of youth in discovery exercises and offered personalized support to individuals in need of extra assistance.
Developed, administered and graded tests and quizzes promptly to provide quick feedback.
Established and enforced rules for behavior and procedures for maintaining order among class of [30} students.
Used variety of teaching techniques to encourage student critical thinking and discussion in [Reading, L,A, and Social Studies] course.
Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock.
Tracked class attendance and student progress.
Developed interesting course plans with multimedia learning tools to meet academic, intellectual and social needs of students.
Applied progressive teaching principles to class of [30] students, improving standardized tests scores by [5]% in [60 min] period.
Created immersive activities and utilized [Instructional Programs] technology to enhance instruction.
Developed and maintained effective frameworks, standards and requirements.
Collaborated with project leaders and stakeholders to accomplish objectives.
Conducted [four] classes each week focused on [Reading and Social Studies].
Combined discipline plan with effective measures and lesson plans to increase concentration, participation and progress student accountability.
Kept youth safe and secure at facility and in public.
Coordinated after school tutoring hours with other teachers to help students in need of extra attention.
Observed and documented behaviors and actions of students.
Developed and implemented interesting and interactive learning media to increase student understanding of course materials.
Provided feedback on individual actions, behaviors and verbal responses.
Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.
Provided continuous evaluation of program operations as compared with established mission and set parameters.
Supported departmental program development, curriculum planning and committees with subject matter expertise and solid educational background.
Maintained ethical standards and status as role model to students by adhering to professional ethics at all times when presenting lessons and interacting with students.
Maintained strong knowledge and memory of important history dates, locations and events.
Trained, mentored and supervised 2] student teachers assisted with grading, administering tests and [Classroom and Lesson plans].
History Teacher , 08/2002 to 07/2006 Company Name – City , State
Fifth grade social studies teacher at Thunderbolt Elementary Marine Science Academy.
Chatham County, Savannah, Ga.
 Teach Social Studies to 110 students daily from a variety of different backgrounds for example, Gifted, EIP, and other special needs.
Charged with Promoting in students an appreciation of American ideals and cultural heritage, motivate students to a understand and exercise his/her rights, privileges, and responsibilities as a citizen.
Developed lesson plans to teach course materials according to schedule.
Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs.
Combined discipline plan with effective measures and lesson plans to increase concentration, participation and progress student accountability.
Maintained ethical standards and status as role model to students by adhering to professional ethics at all times when presenting lessons and interacting with students.
Taught [Social Studies] to diverse class of [30] students.
Maintained strong knowledge and memory of important history dates, locations and events.
Observed and documented behaviors and actions of students.
Achieved score of [200% on state reading test.
Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.
Compiled and produced documents, reports and filed, copied or faxed required papers to appropriate parties.
Conduct{ 4] classes each week focused on [Social Studies].
Provided feedback on individual actions, behaviors and verbal responses.
Employed [Culturally responsive educational] techniques to encourage student learning and build community within classroom.
Led groups of youth in discovery exercises and offered personalized support to individuals in need of extra assistance.
Implemented student discipline measures, decreasing classroom disruptions by [25]%.
Trained, mentored and supervise 2] student teachers assisted with grading, administering tests and [Lesson Plans ,Grouping, and Classroom management].
Translated operational directives into program roadmaps.
Collaborated with project leaders and stakeholders to accomplish objectives.
Earned positive feedback from parents regarding classroom instruction and student learning success.
Developed and maintained effective frameworks, standards and requirements.
Provided continuous evaluation of program operations as compared with established mission and set parameters.
Developed, administered and graded tests and quizzes promptly to provide quick feedback.
Coordinated after school tutoring hours with other teachers to help students in need of extra attention.
Established and enforced rules for behavior and procedures for maintaining order among class of [30] students.
Created immersive activities and utilized [techniques to integrating technology to enhance instruction.
Applied progressive teaching principles to class of 30] students, improving standardized tests scores by [10]% in [60 min] period.
Developed and implemented interesting and interactive learning media to increase student understanding of course materials.
Designed compelling lesson plans focused on literature and writing learning goals for [struggling learners] level classes.
Kept youth safe and secure at facility and in public.
Used variety of teaching techniques to encourage student critical thinking and discussion in [Social Studies] course.
Developed and implemented skill-building activities focused on [Reading Level] and ] abilities.
History Teacher , 01/1989 to 01/2002 Company Name – City , State
Fourth grade teacher Frank W. Spencer Foreign Language Academy.
Charged with teaching higher order thinking skills and providing a challenging curriculum to the gifted cluster in a self-contained class.
 The Co- founder of the Respect Yourself club.
Developed to provide life skills to low achieving students.
The Jiu-Jitsu instructor in the after-school tutorial program, and In-Tech instructor for teachers.
Implemented student discipline measures, decreasing classroom disruptions by 25]%.
Developed, administered and graded tests and quizzes promptly to provide quick feedback.
Employed [Culturally Responsive Teaching] techniques to encourage student learning and build community within classroom.
Maintained strong knowledge and memory of important history dates, locations and events.
Developed and implemented interesting and interactive learning media to increase student understanding of course materials.
Trained, mentored and supervise {2] student teachers assisted with grading, administering tests and [Classroom management, Lesson Plans].
Trained, mentored and supervised [2] student teachers assisted with grading, administering tests and [assigning, task, documentation, and classroom management].
Coordinated after school tutoring hours with other teachers to help students in need of extra attention.
Established and enforced rules for behavior and procedures for maintaining order among class of [30] students.
Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.
Presented at industry conferences to audiences of up to [30] students and professionals.
Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.
Developed and maintained effective frameworks, standards and requirements.
Taught [World History] to diverse class of 30 students.
Provided continuous evaluation of program operations as compared with established mission and set parameters.
Developed interesting course plans with multimedia learning tools to meet academic, intellectual and social needs of students.
Military Police , 07/1976 to 10/1979 Company Name – City , State
Authored daily activity, incident, safety, repair and irregularity reports including equipment and property damage, theft, unauthorized presence or unusual occurrences.
Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion.
Provided daily briefings to [Military post and duties] on such topics as safety and risk assessments.
Created document filing system, organizing mission-critical documents within SCIF facility.
Managed receipt, storage and issue of ammunition processes.
Managed 12] employees in combat operations and tactical guidance to ensure optimal productivity.
Developed top talent by leading training initiatives for combat preparation.
Led military police teams in support of battlefield operations.
Trained and instructed subordinates and supported units on [Guard duty  ] training.
Instructed personnel on ways to reduce environmental hazards and proper use of PPE.
Led diverse training simulations to prepare teams for combat and emergency situations.
Completed 6-8 hours] patrols of assigned areas within operations areas.
Education
Ph.D. : Philosophy in Education , 2019 Northcentral University - City , State
[3.7] GPA
Dissertation: [Elementary Teachers Experiences of Teaching Culturally Responsive Education to African American Elementary male Students. A Phenomenological Study]
Major in [Curriculum and Teaching
Master of Arts : Curriculum Instruction , 2008 Nova Southeastern University - City , State
Master of Arts : Teaching and Learning , 2007 Nova Southeastern University - City , State
Bachelor of Science : Bussiness Management , 1986 Savannah Arts Academy - City , State
Completed coursework in [Reading ], [Language Arts ],{ Reading Endorsement} and [Gifted - in Field]
General Education : Bussiness , 1981 Thomas Nelson Community College - City
Hampton, Va. Courses in Business Certification
Major in [ Subject ]
Summary
Seeking Middle School Reading or Social Studies teaching position that enables one to use my Instructional reading skills with technology.
Adapted History Teacher] offering [30] years of experience in teaching diverse history lessons to large groups of students by devising lectures and course cohesive with different learning styles. Resourceful in contributing to creation, execution and evaluation of curriculum to continually advance program. Collaborative in assisting with textbook selection for history department.
Effective educator with diverse talents in preparing history lessons, delivering lectures to students, creating accompanying multimedia presentations, assigning homework and administering exams. Personable in answering students' questions about lecture information, course materials, homework and exams to provide clarity, deliver solutions, prompt further research and spark discussions on important historical topics.
Innovative Program Officer enthusiastic about having a positive impact on Teaching and learning[] by overseeing results-oriented programs in [History]. Veteran team leader and complex problem-solver with [30] years of related experience.
Affiliations
Professional Development Attended Seminars and workshops: Learning styles. Sexual Education for (4-8), Inclusion, Child abuse, (TQM) total quality management, differentiated instructions, Issues and Trends in education in reading, In-Tech Redelivery, (WOW) Working -on-the work, Reading renaissance, International Baccalaureate Middle years program training for Humanities level 1
Leadership Served as fourth grade chairman for (4) years, (BLT) Building Leadership team for (3) years, Block- Scheduling Team (2) years, Veteran Day coordinator (2) years Black History Coordinator (2) years and American Education week (2) years.
Highlights
Teaching Certified Teacher Lesson Planning Special Education Progress Reports Social Studies History Teamwork / Collaboration Learning Styles World History, Ability to motive and inspire children through enthusiastic imaginative presentation. High level of resourcefulness and creativity, joint with excellent organizational... Good communication skills. A indisputable interest in children. Ability to build up a positive relationship with parent
Additional Information
Awards Teacher of The Year (1994) and (2002), Veteran Day Parade first place entry Award (Elementary), Crystal Apple Award, Junior Achievement Award, Kiwanis Club Award and featured in Articles in newspapers entitled, Respect Yourself club and Summer Academy
",TEACHER
27710853," BUSINESS ACCOUNT LEAD Executive Profile Strong Service Delivery & Operations Management experience with significant exposure to the entire value chain with key contributions in Operations framework set-up and service delivery. Onshore account manager for BPO engagements, with the responsibility of overseeing delivery across BPO engagements in multiple delivery locations and various work streams, as well as responsibility for business development with new and existing clients within BPO.A diverse career graph with rich experience in Strategy Planning, Service Delivery, Delivery Management, Business Analysis, & Leadership 15 solid years of experience in Operations and Service Delivery Extensive hands on expertise in Bid Management, Solution Architect, Transition Expertise in handling Transition planning and support. Adept at implementing transition project plans according to client and business specifications Achievements in managing Projects resulting in dollar benefits to the company, with initiatives involving re-engineering of business processes, operations and enterprise applications Excellent analytical, organizational, interpersonal skills, Identification and negotiation for Business and Technology requirements Committed to efficient and accurate management of information systems in a fast-paced, deadline-driven environment.Proven ability to translate Business needs into technology requirements that supports the company's Business objectives, and to successfully manage all phases of Projects from needs analysis and requirements definition to Line of Business, Support Function, implementation, and training Results oriented professional, recognized for taking on major initiatives, and adapting to rapidly changing environment and resolving mission-critical issues to ensure bottom-line success Skill Highlights Client Relationship Management Delivery Management Client engagement structuring and management Exceptional people skills, internal and external Account planning and management Financial management Sales and solutioning Account strategy management Transition Management Quality management Core Accomplishments Revenue Growth: Enabled business growth by creating a successful solution which helped contract extension of 35M USD and additional upsell of 10M USD in FY'14-15 Delivery Management: Managed the contract with the financial estimated and have exceeded the operating margins year on year. Was promoted as a Business Account Lead due to exceptionable delivery management. Client Value Creation: Managed multiple lean projects and applied leading industry practices to bring 5M USD positive P&L impact to the client. Process improvement further resulted in revenue increase for Accenture through increase in productivity Escalation Management: Established strong relationship with the client during a major escalation and actively participated in claims settlement process which helped in client retentions and improved relationships Professional Experience Business Account Lead February 2014 Company Name - City , State As a Business Account Lead managed both the client relationship for the outsourcing contract and client service management and delivery against the contract. Activities include managing the P&L of the account, managing the teams, implementing and improving standard processes and tools to drive operational efficiencies, and meeting operational and financial commitments. Developed and managed the outsourcing delivery contract relationships including transition & service delivery, and ensure smooth and efficient way ensuring minimal escalations by handling issues before those become escalations. Participated in RFI and RFP responses and enable business case creation for creating a winning solution P&L Responsibilities for the account and ensuring overall profitability. Responsible for client relationship management Responsible for BPO integration with total ACN Engagement Leadership Responsible for negotiation of change requests to cover scope, timeline and dependency changes Maintain contractual compliance Created opportunities to extend Accenture BPO business in client account in consultation with Client Account Lead Establish formal routines for delivery account reviews with: Client and client account leadership Commercial directors Relevant executives in BPO Sales Team Participate in solution design processes Work in close coordination with sales team to ensure that the commercial offer for particular business is in line with the competitor's offerings. Participate in the development of standard costing of new services/contracts and sign off on commitment to proposed Service Level Agreement (SLAs) Review and validate specific solution configuration/deal shaping, to ensure delivery capability will achieve client expectations. Work with delivery leadership to sign-off on the solutions. Support sales opportunities and validate expected delivery capability. Key Achievements: Successfully renegotiated a 35 M USD contract extension. 10 M USD sales achieved in last 2 years Overall contract margin targets have been over achieved year on year with no adjustments. General Manager March 2011 to January 2014 Company Name - City , State Program Managing 2 engagements in F&A and Legal BPO Scope for a Nordic and an US client respectively. The key object of the F&A scope is to perform different activities across towers - P2P, OTC and R2R in which various process are covered like Vendor creation, invoice processing, helpdesk, T&E, Payment, Fixed assets, Reconciliation, Cash allocation, Billing, CCI and so on. For the legal client we do Data Entry & which includes 5 functions for their foreclosure legal paper service of process business. The functions are Data Entry, Case Information Gathering, Affidavit Entry, Summons Assignment and Backend Indexing .Managing overall Service Delivery end to end for the 2 engagements with a team size of 250 billable agents with 9 team leaders and 3 Managers. Managing overall Service Delivery for the 2 critical clients with a team size of 200 billable agents with 5 team leaders and 2 Managers. Act as single point of contact in each of the Accenture Operations organizations/regions to then cascade information out to their respective geographies and vice versa Identify and coordinate Accenture Operations resources as needed for various stages of the Program. Ensure the ACN Service Delivery organization is actively looking to optimize process delivery through leveraging solution functionality. Ensure that the solution will enable the Service Delivery organization to deliver against any commitments in their area. Provide expert input or access to Accenture Operations SME's on regional impacts and needs. Manage escalated risks and issues in conjunction with the Program Lead. Main contact for Client relationship Management and Contract on Delivery related scope Identify and communicate potential impacts of solution changes the service delivery organization for consideration as part of the decision process. Sign off service acceptance on behalf of the Service Delivery Organization. Managing the run estimates and budgets for Service Delivery Assessing the Service Delivery Organization impacts and do ability of any proposed or requested solution changes Innovation drive andalso scope increase for the deals part of responsibility Key deliverable of retention for the practice and all activities pertaining to that. Working with the HR, Capability Development and all other support groups to enable it. Occasionally support Geo Sales teams in defending the Service proposals Key Achievements: Engagement managed under my leadership was chosen to represent Accenture as the ""Best Performing Outsourcing Deal"" in IAOP forum. Delivered 7M USD P&L impact benefit to client resulting in 1M USD revenue addition as a part of gain sharing for Accenture Worked directly in the sales process of several BPO RFP responses with a win rate of 70% Engagements under my leadership had the lowest attrition rates. Operations Lead March 2010 to February 2011 Company Name - City , State Project managing the Global Biostatistics and Programming and Document Technology towers in the Clinical Research Team for a US based Pharma client. The key objective of this Clinical Research team is to collect, monitor and research, assesses and evaluate information from lab tests and subjects on the adverse effects of medications and make the documents submission ready to FDA. Also Managed the Data Entry and Safety Review towers in the Single Case Processing Team for a US based Pharma client. The key objective of this Pharmacovigilance process is to collect, monitor and research, assesses and evaluate information from healthcare providers and patients on the adverse effects of medications. Managing overall Service Delivery for the 2 critical towers with a team size of of 91 billable agents with 5 team leaders and 2 Managers. Managing overall Service Delivery for the 3 critical towers with a team size of of 91 billable agents with 5 team leaders and 2 Managers. Key responsibility is to manage the Overall Service Delivery & ensuring SLA Compliance for the Single Case Processing Team, Global Biostatistics and Programming and Document Technology towers strategizing to meet the SLA targets of the process with the Client. Forecasting hiring requirements and completing the hiring for the process with the line HR. Planning Quarterly and monthly Target for the Teams in accordance with the Process deliverables. Bi- annually Performance Appraisals of the Team Leaders and the team members with the Central HR Dept. Scheduling of trainings for the team members with the various departments as per the business need. Maintaining healthy client relations to ensure smooth business flow. Managing and exceeding quality expectations of the Clients and identifying opportunities for process improvements. Front-ending with the client on all process related issues including capacity management and target setting. Key Achievements: Involved in setting up of the accuracy framework of the AEP, GBP and DocTech processes. Designing and functionally implementing the metrics management process resulting in productivity and through put increase. Restructuring the resource level performance management system and reformatting the individual level ""Balance Scorecard"" to make the performance evaluation data driven. Setting up of the ""Incident Management"" process resulting in month on month reduction of client rework of cases. Solutioned Aggregate Safety Reporting Productivity SLAs. Setting up people forums resulting in improvement of GES scores and reduction in attrition. Created the Operation Guide document for the processes. Assistant Manager/ Manager August 2006 to October 2008 Company Name - City , State Managed a team of 72 agents and 5 Team Leaders for a B2B Order to Cash Process along with handling a team of 20 agents and 2 team leaders for who were looking after the Credit Balance Project. Was responsible for ensuring that the SLA's for Cash and Aging are met and also to ensure that the Cr balance shows month on month reduction. My responsibility was also to ensure that we maintain a healthy ledger hence conduct housekeeping activity of petty dollars write offs conducted monthly. To introduce quality rigor in the process and remove areas of concern thus bringing an improvement in the process performance. Holding team meetings, taking one on one session and sharing the best practices. Maintaining team statistics leave record, training schedule and preparing the ""performance based"". Strategizing to meet the SLA targets of the process with the Client. Forecasting hiring requirements and completing the hiring for the process with the line HR. Planning Quarterly and monthly Target for the Teams in accordance with the Process deliverables. Bi- annually Performance Appraisals of the Team Leaders and the team members with the Central HR Dept. Scheduling of trainings for the team members with the various departments as per the business need. Client relations to ensure smooth business flow. Key Achievements: Was given the ""Zen Master"" Award Was given rewards points by Sr. manager for exceptional performance. Implemented behavior driven input metrics, which helped in increase of call productivity of 30% within 2 months. Streamlined the SLA reporting process. Achieved the highest ever cash collected in the month of December 2009 in the 2 year history of the process. Team Leader December 2002 to July 2006 Company Name - City , State The scope of exercise included answering inbound as well outbound supervisory calls on collection of outstanding checks. Responsible for the team's performance and it's a part of my goal to ensure that my team's performance is above or at par with the other teams on similar portfolios as well as ensure that the SLA's are met. Conducting briefing and giving explanations to the client on the process performance on bi-weekly basis. Had the additional responsibility as a ""process trainer"" in the absence of the dedicated trainer and am also a part of ideas committee to reward any new idea forwarded by associates. Interacting with the client to discuss the strategy for collections and to raise the monthly invoice. Weekly scheduling and staffing for Team members. Monthly Evaluation of Agent Productivity and Planning Rewards and Recognition activities Sharing daily productivity updates with Manager. Annual appraisals for the Team Members. Facilitating recruitment and training for the process. Streamlining the process as per COPC requirement Analyzing CSAT as well as SLA metrics and preparing relevant action plans on a team level. Key Achievements: Was responsible for transitioning the process Was given the opportunity to do a second Transitioning of the higher delinquency business for the process Was selected to be a part of the transition team and pilot the process Was always been rated with Exceeding Expectation rating in Quarterly TL Reviews. Senior Technician February 2002 to December 2002 Company Name - City , State Worked for the second largest ISP and software solutions provider in the United States as a Senior Technician. Provide technical support to incoming calls Provide process training to new hires. Coaching and mentoring agents. Maintaining dash board. Monitoring calls. Key Achievements: C-SAT scores of 94% in knowledge and 96% in courtesy in 245 surveys was the all time highest across the floor. Was twice awarded for making maximum smart transfer up sells. Got a G5 and P4 rating in the appraisal.(5 being the highest). Process Developer July 2000 to September 2001 Company Name - City , State Making outbound collection calls. Taking escalated calls. Mentoring and on the floor training of new hires. Updating dashboard. Briefing new updates. Sharing best practices. Key Achievements: Got promoted in 12 months of joining. Was awarded the ""star of the month"" award twice. Had 11 Outstanding and Exceeding Expectation performances out of 13 AES scores. Education MBA : Finance , 2015 Mahatma Gandhi University - State , India Gold Certification : Operations MAnagement , 2013 ISB & Accenture Joint Program - City , India Diploma : Hotel Management , 2000 Institute of Hotel Management - City , India High School : 1997 Bharatiya Vidya Mandir - City , India Interests Avid follower of Soccer and Cricket, Love cooking and watch movies Personal Information Married Skills Program Management,Service Management,Client Relationship Management,Sales and Solutioning, Transition Management,Performance Management,Managing P&L ","
BUSINESS ACCOUNT LEAD
Executive Profile
Strong Service Delivery & Operations Management experience with significant exposure to the entire value chain with key contributions in Operations framework set-up and service delivery. Onshore account manager for BPO engagements, with the responsibility of overseeing delivery across BPO engagements in multiple delivery locations and various work streams, as well as responsibility for business development with new and existing clients within BPO.A diverse career graph with rich experience in Strategy Planning, Service Delivery, Delivery Management, Business Analysis, & Leadership 15 solid years of experience in Operations and Service Delivery Extensive hands on expertise in Bid Management, Solution Architect, Transition Expertise in handling Transition planning and support. Adept at implementing transition project plans according to client and business specifications Achievements in managing Projects resulting in dollar benefits to the company, with initiatives involving re-engineering of business processes, operations and enterprise applications Excellent analytical, organizational, interpersonal skills, Identification and negotiation for Business and Technology requirements Committed to efficient and accurate management of information systems in a fast-paced, deadline-driven environment.Proven ability to translate Business needs into technology requirements that supports the company's Business objectives, and to successfully manage all phases of Projects from needs analysis and requirements definition to Line of Business, Support Function, implementation, and training Results oriented professional, recognized for taking on major initiatives, and adapting to rapidly changing environment and resolving mission-critical issues to ensure bottom-line success
Skill Highlights
Client Relationship Management
Delivery Management
Client engagement structuring and management
Exceptional people skills, internal and external
Account planning and management
Financial management
Sales and solutioning
Account strategy management
Transition Management
Quality management
Core Accomplishments
Revenue Growth: Enabled business growth by creating a successful solution which helped contract extension of 35M USD and additional upsell of 10M USD in FY'14-15
Delivery Management: Managed the contract with the financial estimated and have exceeded the operating margins year on year. Was promoted as a Business Account Lead due to exceptionable delivery management.
Client Value Creation: Managed multiple lean projects and applied leading industry practices to bring 5M USD positive P&L impact to the client. Process improvement further resulted in revenue increase for Accenture through increase in productivity
Escalation Management: Established strong relationship with the client during a major escalation and actively participated in claims settlement process which helped in client retentions and improved relationships
Professional Experience
Business Account Lead February 2014 Company Name - City , State
As a Business Account Lead managed both the client relationship for the outsourcing contract and client service management and delivery against the contract.
Activities include managing the P&L of the account, managing the teams, implementing and improving standard processes and tools to drive operational efficiencies, and meeting operational and financial commitments.
Developed and managed the outsourcing delivery contract relationships including transition & service delivery, and ensure smooth and efficient way ensuring minimal escalations by handling issues before those become escalations.
Participated in RFI and RFP responses and enable business case creation for creating a winning solution P&L Responsibilities for the account and ensuring overall profitability.
Responsible for client relationship management Responsible for BPO integration with total ACN Engagement Leadership Responsible for negotiation of change requests to cover scope, timeline and dependency changes Maintain contractual compliance Created opportunities to extend Accenture BPO business in client account in consultation with Client Account Lead Establish formal routines for delivery account reviews with: Client and client account leadership Commercial directors Relevant executives in BPO Sales Team Participate in solution design processes Work in close coordination with sales team to ensure that the commercial offer for particular business is in line with the competitor's offerings.
Participate in the development of standard costing of new services/contracts and sign off on commitment to proposed Service Level Agreement (SLAs) Review and validate specific solution configuration/deal shaping, to ensure delivery capability will achieve client expectations.
Work with delivery leadership to sign-off on the solutions.
Support sales opportunities and validate expected delivery capability.
Key Achievements: Successfully renegotiated a 35 M USD contract extension.
10 M USD sales achieved in last 2 years Overall contract margin targets have been over achieved year on year with no adjustments.
General Manager March 2011 to January 2014 Company Name - City , State
Program Managing 2 engagements in F&A and Legal BPO Scope for a Nordic and an US client respectively.
The key object of the F&A scope is to perform different activities across towers - P2P, OTC and R2R in which various process are covered like Vendor creation, invoice processing, helpdesk, T&E, Payment, Fixed assets, Reconciliation, Cash allocation, Billing, CCI and so on.
For the legal client we do Data Entry & which includes 5 functions for their foreclosure legal paper service of process business.
The functions are Data Entry, Case Information Gathering, Affidavit Entry, Summons Assignment and Backend Indexing .Managing overall Service Delivery end to end for the 2 engagements with a team size of 250 billable agents with 9 team leaders and 3 Managers.
Managing overall Service Delivery for the 2 critical clients with a team size of 200 billable agents with 5 team leaders and 2 Managers.
Act as single point of contact in each of the Accenture Operations organizations/regions to then cascade information out to their respective geographies and vice versa Identify and coordinate Accenture Operations resources as needed for various stages of the Program.
Ensure the ACN Service Delivery organization is actively looking to optimize process delivery through leveraging solution functionality.
Ensure that the solution will enable the Service Delivery organization to deliver against any commitments in their area.
Provide expert input or access to Accenture Operations SME's on regional impacts and needs.
Manage escalated risks and issues in conjunction with the Program Lead.
Main contact for Client relationship Management and Contract on Delivery related scope Identify and communicate potential impacts of solution changes the service delivery organization for consideration as part of the decision process.
Sign off service acceptance on behalf of the Service Delivery Organization.
Managing the run estimates and budgets for Service Delivery Assessing the Service Delivery Organization impacts and do ability of any proposed or requested solution changes Innovation drive andalso scope increase for the deals part of responsibility Key deliverable of retention for the practice and all activities pertaining to that.
Working with the HR, Capability Development and all other support groups to enable it.
Occasionally support Geo Sales teams in defending the Service proposals Key Achievements: Engagement managed under my leadership was chosen to represent Accenture as the ""Best Performing Outsourcing Deal"" in IAOP forum.
Delivered 7M USD P&L impact benefit to client resulting in 1M USD revenue addition as a part of gain sharing for Accenture Worked directly in the sales process of several BPO RFP responses with a win rate of 70% Engagements under my leadership had the lowest attrition rates.
Operations Lead March 2010 to February 2011 Company Name - City , State
Project managing the Global Biostatistics and Programming and Document Technology towers in the Clinical Research Team for a US based Pharma client.
The key objective of this Clinical Research team is to collect, monitor and research, assesses and evaluate information from lab tests and subjects on the adverse effects of medications and make the documents submission ready to FDA.
Also Managed the Data Entry and Safety Review towers in the Single Case Processing Team for a US based Pharma client.
The key objective of this Pharmacovigilance process is to collect, monitor and research, assesses and evaluate information from healthcare providers and patients on the adverse effects of medications.
Managing overall Service Delivery for the 2 critical towers with a team size of of 91 billable agents with 5 team leaders and 2 Managers.
Managing overall Service Delivery for the 3 critical towers with a team size of of 91 billable agents with 5 team leaders and 2 Managers.
Key responsibility is to manage the Overall Service Delivery & ensuring SLA Compliance for the Single Case Processing Team, Global Biostatistics and Programming and Document Technology towers strategizing to meet the SLA targets of the process with the Client.
Forecasting hiring requirements and completing the hiring for the process with the line HR.
Planning Quarterly and monthly Target for the Teams in accordance with the Process deliverables.
Bi- annually Performance Appraisals of the Team Leaders and the team members with the Central HR Dept.
Scheduling of trainings for the team members with the various departments as per the business need.
Maintaining healthy client relations to ensure smooth business flow.
Managing and exceeding quality expectations of the Clients and identifying opportunities for process improvements.
Front-ending with the client on all process related issues including capacity management and target setting.
Key Achievements: Involved in setting up of the accuracy framework of the AEP, GBP and DocTech processes.
Designing and functionally implementing the metrics management process resulting in productivity and through put increase.
Restructuring the resource level performance management system and reformatting the individual level ""Balance Scorecard"" to make the performance evaluation data driven.
Setting up of the ""Incident Management"" process resulting in month on month reduction of client rework of cases.
Setting up people forums resulting in improvement of GES scores and reduction in attrition.
Created the Operation Guide document for the processes.
Assistant Manager/ Manager August 2006 to October 2008 Company Name - City , State
Managed a team of 72 agents and 5 Team Leaders for a B2B Order to Cash Process along with handling a team of 20 agents and 2 team leaders for who were looking after the Credit Balance Project.
Was responsible for ensuring that the SLA's for Cash and Aging are met and also to ensure that the Cr balance shows month on month reduction.
My responsibility was also to ensure that we maintain a healthy ledger hence conduct housekeeping activity of petty dollars write offs conducted monthly.
To introduce quality rigor in the process and remove areas of concern thus bringing an improvement in the process performance.
Holding team meetings, taking one on one session and sharing the best practices.
Maintaining team statistics leave record, training schedule and preparing the ""performance based"".
Strategizing to meet the SLA targets of the process with the Client.
Forecasting hiring requirements and completing the hiring for the process with the line HR.
Planning Quarterly and monthly Target for the Teams in accordance with the Process deliverables.
Bi- annually Performance Appraisals of the Team Leaders and the team members with the Central HR Dept.
Scheduling of trainings for the team members with the various departments as per the business need.
Client relations to ensure smooth business flow.
Key Achievements: Was given the ""Zen Master"" Award Was given rewards points by Sr.
manager for exceptional performance.
Implemented behavior driven input metrics, which helped in increase of call productivity of 30% within 2 months.
Streamlined the SLA reporting process.
Achieved the highest ever cash collected in the month of December 2009 in the 2 year history of the process.
Team Leader December 2002 to July 2006 Company Name - City , State
The scope of exercise included answering inbound as well outbound supervisory calls on collection of outstanding checks.
Responsible for the team's performance and it's a part of my goal to ensure that my team's performance is above or at par with the other teams on similar portfolios as well as ensure that the SLA's are met.
Conducting briefing and giving explanations to the client on the process performance on bi-weekly basis.
Had the additional responsibility as a ""process trainer"" in the absence of the dedicated trainer and am also a part of ideas committee to reward any new idea forwarded by associates.
Interacting with the client to discuss the strategy for collections and to raise the monthly invoice.
Weekly scheduling and staffing for Team members.
Monthly Evaluation of Agent Productivity and Planning Rewards and Recognition activities Sharing daily productivity updates with Manager.
Annual appraisals for the Team Members.
Facilitating recruitment and training for the process.
Streamlining the process as per COPC requirement Analyzing CSAT as well as SLA metrics and preparing relevant action plans on a team level.
Key Achievements: Was responsible for transitioning the process Was given the opportunity to do a second Transitioning of the higher delinquency business for the process Was selected to be a part of the transition team and pilot the process Was always been rated with Exceeding Expectation rating in Quarterly TL Reviews.
Senior Technician February 2002 to December 2002 Company Name - City , State
Worked for the second largest ISP and software solutions provider in the United States as a Senior Technician.
Provide technical support to incoming calls Provide process training to new hires.
Coaching and mentoring agents.
Maintaining dash board.
Monitoring calls.
Key Achievements: C-SAT scores of 94% in knowledge and 96% in courtesy in 245 surveys was the all time highest across the floor.
Was twice awarded for making maximum smart transfer up sells.
Got a G5 and P4 rating in the appraisal.(5 being the highest).
Process Developer July 2000 to September 2001 Company Name - City , State
Making outbound collection calls.
Taking escalated calls.
Mentoring and on the floor training of new hires.
Updating dashboard.
Briefing new updates.
Sharing best practices.
Key Achievements: Got promoted in 12 months of joining.
Was awarded the ""star of the month"" award twice.
Had 11 Outstanding and Exceeding Expectation performances out of 13 AES scores.
Education
MBA : Finance , 2015 Mahatma Gandhi University - State , India
Gold Certification : Operations MAnagement , 2013 ISB & Accenture Joint Program - City , India
Diploma : Hotel Management , 2000 Institute of Hotel Management - City , India
High School : 1997 Bharatiya Vidya Mandir - City , India
Interests
Avid follower of Soccer and Cricket, Love cooking and watch movies
Personal Information
Married
Skills
Program Management,Service Management,Client Relationship Management,Sales and Solutioning, Transition Management,Performance Management,Managing P&L
",BPO
80162314," HR PROFESSIONAL Summary Dependable Self-motivated and assertive Human Resources Professional with innovative solutions and personal accountability who incorporates quality decision making to facilitate success and who promotes a team-oriented and open-door environment that is conducive to a successful staff. Skills Staff Recruitment & Retention Employee Relations, retirement Payroll, health and welfare HR Program/Project Management Orientation & on-boarding Training & Development Performance Management Leave of absence and ethics HR Policies & Procedures Organizational Development Core Competencies Extensive people's skill and outstanding communicating skills to drive effectiveness. Concrete skill trained in HR in the capacity of HR assistant for 3 years and more than 12 years hands-on experience in customer and financial services. Experience in the administration of benefits and compensation programs and other Human Resources programs. Quickly learn procedures and methods, with exceptional organizational skills. Evidence of the practice of a high level of confidentiality and trustworthiness. Proven experienced team player bringing enthusiasm and energy into group efforts. Experience HR Professional 04/2013 to 06/2014 Company Name City , State Respond to and resolve issues or questions raised by employees or leaders regarding benefits, payroll, HR policies/procedures, general transactions or other HR-related activities. Utilizes in-bound phone queue, e-mail, and face to face to receive inquiries as well as provide resolution. Provide accurate information and counsel to employees and/or people leaders on their questions and issues, escalating when appropriate. Act as the first point of contact for employee/manager questions - Confirmation of employments with various external agencies and liaise with third party callers. Trainer for new employees and new procedures. Handles highly sensitive and confidential information on a daily basis, an acts as a liaison between customer and 2nd level support. Assist employees with all matters regarding leaves, including short-term disability and long term disability, and assist employees with questions and concerns regarding, work environment, problems with management, leave of absence, resignations etc. Thoroughly document and record all inquiries and resolutions within the information tracking database to ensure the recording of complete information for future reference and archival purposes. Document escalation issues including party to whom matter was escalated. Begin applying troubleshooting techniques to issues that are more complex in nature; determine when escalation to a team leader or specialist is appropriate to the situation. Process HR and/or payroll transactions in the HR Management System (HRMS) Validate accuracy of all transactions, particularly those affecting employee levels, pay or benefits. Receive and make telephone calls to respond to, and resolve customer inquiries and concerns. HR Assistant 07/2011 to 05/2013 Company Name City , State Liyanage & Co, Trained under and worked with senior management to create HR policies and procedures; recruit employees; create group benefits databases; and develop orientation, training and incentive programs. Manage leave-of-absence programs and personnel records; administer benefits enrollment and programs; administer HR budget; and handle HR assistant workplace issues. Employee recruiting strategy Developed and enforced company policy and procedures Developed company personnel policies Facilitated the criminal background check Managed the employee rewards programs, Surveys and research. Updated key human resource metrics, including turnover and terminations, using reporting tools on the HRMS database Client/Advisor Professional 11/2011 to 07/2012 Company Name City , State Ameripise Financial, Minneapolis MN. A leading company in financial planning Assist advisor and clients in processing and maintain financial products and services offerings. Provide guidance and assistance on updating consumer lending products and other financial products. Interacting with intra-company teams and providing assistance in completing customer cases and product offerings. Guide advisors and clients through estate settlement, ownership changes, marital status changes and beneficiary changes. Personal Banker 09/2008 to 09/2011 Company Name City , State Wells Fargo Bank, Minneapolis MN, A foremost organization in banking and financial field. Customer assistance for personal/business/consumer lending products Working with Wells Fargo partners in privet banking, insurance, mortgage, investment and retirement to increase solutions and profits. Coaching and working with tellers and customer representatives in maximizing service and sales solutions. Helping to bring branch customer satisfaction scores up and striving to meet optimum customer satisfaction resulting in successful survey outcomes for branch. Working as a loan office, originator, opening and maintaining consumer loans Education Master of Art : Human Resources Management May 2012 Concordia University City , State Bachelor of Arts : Art-(HR & Communication ) April 2007 University of Colombo City , Sri Lanka ","
HR PROFESSIONAL
Summary
Dependable Self-motivated and assertive Human Resources Professional with innovative solutions and personal accountability who incorporates quality decision making to facilitate success and who promotes a team-oriented and open-door environment that is conducive to a successful staff.
Skills
Staff Recruitment & Retention
Employee Relations, retirement
Payroll, health and welfare
HR Program/Project Management
Orientation & on-boarding
Training & Development
Performance Management
Leave of absence and ethics
HR Policies & Procedures
Organizational Development
Core Competencies
Extensive people's skill and outstanding communicating skills to drive effectiveness.
Concrete skill trained in HR in the capacity of HR assistant for 3 years and more than 12 years hands-on experience in customer and financial services.
Experience in the administration of benefits and compensation programs and other Human Resources programs.
Quickly learn procedures and methods, with exceptional organizational skills.
Evidence of the practice of a high level of confidentiality and trustworthiness.
Proven experienced team player bringing enthusiasm and energy into group efforts.
Experience
HR Professional 04/2013 to 06/2014 Company Name City , State
Respond to and resolve issues or questions raised by employees or leaders regarding benefits, payroll, HR policies/procedures, general transactions or other HR-related activities. Utilizes in-bound phone queue, e-mail, and face to face to receive inquiries as well as provide resolution. Provide accurate information and counsel to employees and/or people leaders on their questions and issues, escalating when appropriate.
Act as the first point of contact for employee/manager questions - Confirmation of employments with various external agencies and liaise with third party callers.
Trainer for new employees and new procedures.
Handles highly sensitive and confidential information on a daily basis, an acts as a liaison between customer and 2nd level support.
Assist employees with all matters regarding leaves, including short-term disability and long term disability, and assist employees with questions and concerns regarding, work environment, problems with management, leave of absence, resignations etc.
Thoroughly document and record all inquiries and resolutions within the information tracking database to ensure the recording of complete information for future reference and archival purposes.
Document escalation issues including party to whom matter was escalated.
Begin applying troubleshooting techniques to issues that are more complex in nature; determine when escalation to a team leader or specialist is appropriate to the situation.
Process HR and/or payroll transactions in the HR Management System (HRMS)
Validate accuracy of all transactions, particularly those affecting employee levels, pay or benefits.
Receive and make telephone calls to respond to, and resolve customer inquiries and concerns.
HR Assistant 07/2011 to 05/2013 Company Name City , State
Liyanage & Co, Trained under and worked with senior management to create HR policies and procedures; recruit employees; create group benefits databases; and develop orientation, training and incentive programs. Manage leave-of-absence programs and personnel records; administer benefits enrollment and programs; administer HR budget; and handle HR assistant workplace issues.
Employee recruiting strategy
Developed and enforced company policy and procedures
Developed company personnel policies
Facilitated the criminal background check
Managed the employee rewards programs, Surveys and research.
Updated key human resource metrics, including turnover and terminations, using reporting tools on the HRMS database
Client/Advisor Professional 11/2011 to 07/2012 Company Name City , State
Ameripise Financial, Minneapolis MN. A leading company in financial planning
Assist advisor and clients in processing and maintain financial products and services offerings.
Provide guidance and assistance on updating consumer lending products and other financial products.
Interacting with intra-company teams and providing assistance in completing customer cases and product offerings.
Guide advisors and clients through estate settlement, ownership changes, marital status changes and beneficiary changes.
Personal Banker 09/2008 to 09/2011 Company Name City , State
Wells Fargo Bank, Minneapolis MN, A foremost organization in banking and financial field.
Customer assistance for personal/business/consumer lending products
Working with Wells Fargo partners in privet banking, insurance, mortgage, investment and retirement to increase solutions and profits.
Coaching and working with tellers and customer representatives in maximizing service and sales solutions.
Helping to bring branch customer satisfaction scores up and striving to meet optimum customer satisfaction resulting in successful survey outcomes for branch.
Working as a loan office, originator, opening and maintaining consumer loans
Education
Master of Art : Human Resources Management May 2012 Concordia University City , State
Bachelor of Arts : Art-(HR & Communication ) April 2007 University of Colombo City , Sri Lanka
",HR
22323967," HR SPECIALIST, US HR OPERATIONS Summary Versatile media professional with background in Communications, Marketing, Human Resources and Technology.  Experience 09/2015 to Current HR Specialist, US HR Operations Company Name － City , State Managed communication regarding launch of Operations group, policy changes and system outages Designed standard work and job aids to create comprehensive training program for new employees and contractors Audited job postings for old, pending, on-hold and draft positions. Audited union hourly, non-union hourly and salary background checks and drug screens Conducted monthly new hire benefits briefing to new employees across all business units Served as a link between HR Managers and vendors by handling questions and resolving system-related issues Provide real-time process improvement feedback on key metrics and initiatives Successfully re-branded US HR Operations SharePoint site Business Unit project manager for RFI/RFP on Background Check and Drug Screen vendor 01/2014 to 05/2015 IT, Marketing and Communications Co-op Company Name － City , State Posted new articles, changes and updates to corporate SharePoint site including graphics and visual communications. Researched and drafted articles and feature stories to promote company activities and programs. Co-edited and developed content for quarterly published newsletter. Provided communication support for internal and external events. Collaborated with Communication team, media professionals and vendors to determine program needs for print materials, web design and digital communications. Entrusted to lead product, service and software launches for Digital Asset Management tool, Marketing Toolkit website and Executive Tradeshows Calendar. Created presentations for management and executive approval to ensure alignment with corporate guidelines and branding. Maintained the MySikorsky SharePoint site and provided timely solutions to mitigate issues.     Created story board and produced video for annual IT All Hands meeting. 10/2012 to 01/2014 Relationship Coordinator/Marketing Specialist Company Name － City , State Partnered with vendor to manage the in-house advertising program consisting of print and media collateral pieces. Coordinated pre-show and post-show activities at trade shows. Managed marketing campaigns to generate new business and to support partner and sales teams. Ordered marketing collateral for meetings, trade shows and advisors. Improved, administered and modified marketing programs to increase product awareness. Assisted in preparing internal promotional publications, managed marketing material inventory and supervised distribution of publications to ensure high quality product output. Coordinated marketing materials including brochures, promotional materials and products. Partnered with graphic designers to develop appropriate materials and branding for brochures. Used tracking and reporting systems for sales leads and appointments. 09/2009 to 10/2012 Assistant Head Teller Company Name － City , State Received an internal audit score of 100 %. Performed daily and monthly audits of ATM machines and tellers. Educated customers on a variety of retail products and available credit options. Consistently met or exceeded quarterly sales goals Promoted products and services to
customers while maintaining company brand identity
·    
Implemented programs to achieve
and exceed customer and company participation goals 
  Organized company sponsored events on campus resulting in increased
brand awareness
·    
Coached peers on
the proper use of programs to improve work flow efficiency Utilized product knowledge to successfully sell
to and refer clients based on individual needs Promoted marketing the grand opening
of new branch locations to strengthen company brand affinity
·     Organized company sponsored events
resulting in increased brand awareness and improved sales
·     Coached peers on the proper use of
programs to increase work flow efficiency
Senior Producer - 2014 SHU Media Exchange Company Name － City , State Planned and executed event focusing on Connecticut's creative corridor, growth of industry and opportunities that come with development. A  panel of industry professionals addressed topics related to media and hosted a question and answer session for approximately 110 attendees. Following the forum, guests were invited to engage in networking and conversation at a post-event reception. Education 2014 Master of Arts : Corporate Communication & Public Relations Sacred Heart University － City , State 2013 Bachelor of Arts : Relational Communication Western Connecticut State University － City , State Skills Adobe Photoshop, ADP, Asset Management, branding, brochures, content, Customer Care, Final Cut Pro, graphics, graphic, HR, Illustrator, InDesign, Innovation, inventory, Lotus Notes, marketing, marketing materials, marketing material, materials, Microsoft Office, SharePoint, newsletter, presentations, process improvement, Project Management, promotional materials, publications, Quality, real-time, Recruitment, reporting, RFP, sales, stories, Employee Development, video, web design, website, articles ","
HR SPECIALIST, US HR OPERATIONS
Summary
Versatile media professional with background in Communications, Marketing, Human Resources and Technology. 
Experience
09/2015 to Current
HR Specialist, US HR Operations Company Name － City , State
Managed communication regarding launch of Operations group, policy changes and system outages
Designed standard work and job aids to create comprehensive training program for new employees and contractors
Audited job postings for old, pending, on-hold and draft positions.
Audited union hourly, non-union hourly and salary background checks and drug screens
Conducted monthly new hire benefits briefing to new employees across all business units
Served as a link between HR Managers and vendors by handling questions and resolving system-related issues
Provide real-time process improvement feedback on key metrics and initiatives
Successfully re-branded US HR Operations SharePoint site
Business Unit project manager for RFI/RFP on Background Check and Drug Screen vendor
01/2014 to 05/2015
IT, Marketing and Communications Co-op Company Name － City , State
Posted new articles, changes and updates to corporate SharePoint site including graphics and visual communications.
Researched and drafted articles and feature stories to promote company activities and programs.
Co-edited and developed content for quarterly published newsletter.
Provided communication support for internal and external events.
Collaborated with Communication team, media professionals and vendors to determine program needs for print materials, web design and digital communications.
Entrusted to lead product, service and software launches for Digital Asset Management tool, Marketing Toolkit website and Executive Tradeshows Calendar.
Created presentations for management and executive approval to ensure alignment with corporate guidelines and branding.
Maintained the MySikorsky SharePoint site and provided timely solutions to mitigate issues.    
Created story board and produced video for annual IT All Hands meeting.
10/2012 to 01/2014
Relationship Coordinator/Marketing Specialist Company Name － City , State
Partnered with vendor to manage the in-house advertising program consisting of print and media collateral pieces.
Coordinated pre-show and post-show activities at trade shows.
Managed marketing campaigns to generate new business and to support partner and sales teams.
Ordered marketing collateral for meetings, trade shows and advisors.
Improved, administered and modified marketing programs to increase product awareness.
Assisted in preparing internal promotional publications, managed marketing material inventory and supervised distribution of publications to ensure high quality product output.
Coordinated marketing materials including brochures, promotional materials and products.
Partnered with graphic designers to develop appropriate materials and branding for brochures.
Used tracking and reporting systems for sales leads and appointments.
09/2009 to 10/2012
Assistant Head Teller Company Name － City , State
Received an internal audit score of 100 %.
Performed daily and monthly audits of ATM machines and tellers.
Educated customers on a variety of retail products and available credit options.
Consistently met or exceeded quarterly sales goals
Promoted products and services to
customers while maintaining company brand identity
·    
Implemented programs to achieve
and exceed customer and company participation goals 
 
Organized company sponsored events on campus resulting in increased
brand awareness
·    
Coached peers on
the proper use of programs to improve work flow efficiency
Utilized product knowledge to successfully sell
to and refer clients based on individual needs
Promoted marketing the grand opening
of new branch locations to strengthen company brand affinity
·    
Organized company sponsored events
resulting in increased brand awareness and improved sales
·    
Coached peers on the proper use of
programs to increase work flow efficiency
Senior Producer - 2014 SHU Media Exchange Company Name － City , State
Planned and executed event focusing on Connecticut's creative corridor, growth of industry and opportunities that come with development. A  panel of industry professionals addressed topics related to media and hosted a question and answer session for approximately 110 attendees. Following the forum, guests were invited to engage in networking and conversation at a post-event reception.
Education
2014
Master of Arts : Corporate Communication & Public Relations Sacred Heart University － City , State
2013
Bachelor of Arts : Relational Communication Western Connecticut State University － City , State
",HR
15680735," DIRECTOR, CLINICAL RESEARCH OPERATIONS & MEDICAL SCIENCE LIAISON Summary Accomplished and results-driven business development professional offers 18 years of leadership and account management experience as an integral part of fast-paced clinical and sales teams. Strategic thinker and proactive problem solver with expertise in consultative selling and territory sales management solutions. Experience Company Name City , State Director, Clinical Research Operations & Medical Science Liaison 02/2013 to Current Manage 30 clinical studies with a revenue stream of $2M annually. Increase site revenue from 30k to 120K mo in first 12 months Ranked in top 1% of clinical research sites for patient enrollment in Europe and The United States for Schizophrenia, Bipolar, & Depression studies in 2013 & 2014 Increased monthly revenue by 300% by implementing aggressive strategic patient recruiting strategies to develop and expand existing southern California customer base. Recognized as top generator of patient enrollment in schizophrenic trials, exceeding goals by 200% in 2013 & 2014. Reduced organizational operating costs by 45% by streamlining patient recruitment & clinical staff processes saving company 140K in first 24 months Physician profitability grew form 17k to 300k for combined studies over 18 months, an increase of 1000% Company Name City , State Sales/Business Development Director 01/2010 to 05/2013 Provided a full range of services for accelerating businesses in the bio-pharmaceutical, medical device, and energy industries. Engaged in business planning, funding strategies, provided cost-effective, and timely solutions. Targeted new long-term business partner prospects and closed 3 deals in 24 months securing $15M in venture capital. Identified, coordinated and participated in client relationship-building activities and meetings. Cultivated relationships with key players in private banking, venture capital, and oil/petroleum sectors to create ongoing and mutually beneficial referral systems. Established critical alliance with Canadian venture capital partners within 36 month period to fund Bio-Synerg's largest energy investment projected at $80M. Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day. company acquired by Canadian private equity group in May 2013 Recruited by CITrials as Director, Clinical Research Operations in February 2013 Company Name City , State Senior Account Executive 01/2006 to 01/2010 Managed regions largest territory and performed full sales cycle duties, increasing annual sales by 60%.to $7M in 2009 106% of quota. Recognized as top PD sales generator within RAI chain in region. Generated highest sales volume of PD/HD capital equipment in new RAI corporate account in region in 2009 Recognized as top sales generator with Extraneal solution, increasing sales level by 124% in 2009 alone. Peak performer while achieving 100% of quota while producing $5M in annual sales in 2008 Achieved #1 position in region for high producing new corporate account 2009. Joined Bio-Synergy Partners, LLC as a Business Consultant in January 2010 Company Name City , State Account Executive 09/2003 to 12/2006 Managed all sales of Baxter's portfolio of dialysis products and services through Nephrologists, surgeons, c-suite administrators, hospital purchasing managers, and nursing administrators. Negotiated contracts & strategic pricing involving Renal capital equipment and disposables. Managed resources for educating physicians, nurses, and patients. Facilitated resources for distribution of education and technology materials. Conducted and coordinated presentations to c-suite administrators and physician groups involving patient modeling, outcomes, financial reimbursement. Provided updates and evaluations on industry trends and legislative initiatives involving Chronic Kidney Disease. Managed Baxter's largest sales territory (5 states) of dialysis centers & hospitals, and performed full sales cycle duties, increasing annual sales 2.3M an increase of 60%. Established dialyzer sales at largest University account in territory increasing overall sales 180%. Upsold add-on services to existing customers, generating incremental revenue of $400k per every 6 months. Grew customer base by 70% from 35 to 50 accounts in first 18 months. Promoted to Senior Account Executive in San Diego, CA in January 2006 Ranked in top 1% out of 65 sales representatives in the United States in Extraneal IV solution sales. Company Name City , State Financial Consultant/Sales Trainer 02/2002 to 09/2003 Delivered informational financial sales presentations to potential investors to build symbiotic client relationships. Increased monthly sales by 45% by implementing strategies to develop and expand existing customer base. Targeted new long-term business partner prospects and closed 4 new deals in 18 months in the Higher Education industry. Maintained an 85% client retention rate by suggesting strategic investment plans based on fixed income, life insurance, and equity investing report evaluations. Trained 75 financial sales representatives how to leverage lead generation tools to increase profitability and product placement within their prospective clients financial portfolio Recruited by Baxter Healthcare as an Account Executive to run UT territory Company Name City , State Senior Institutional Healthcare Representative 01/2001 to 02/2002 Products: Tikosyn,Viagra, Norvasc, Lipitor, Diflucan, Zithromax Managed a portfolio of six (6) products, which generated $3M in revenue per 12 months. Achieved 100% of quota on all product Surpassed 2001 annual sales quota by 119%. Trained territory sales representatives on Pfizer portfolio of products at district and regional meetings. Increased Government account base 72% in 12 months to 250K. Recognized as top cardiovascular sales generator in Southwest Region, increasing Tikosyn sales by $400K and exceeding quota by 207% in 2001 Recruited By World Financial Group to lead Financial Sales Team in Salt Lake City, UT Company Name City , State Institutional Healthcare Representative 03/1998 to 01/2001 Products: Trovan, Aricept, Zoloft, Diflucan, Zithromax, Celebrex Launched and grew Arthritis market from start-up to highest sales volume in Southwest region Increased sales to 1.7M in 2000 exceeding quota by 159% Produced 1.3M in sales in 1999 exceeding quota by 125% Achieved Top 10% government antifungal sales, generating 1.5M Led and coordinated the recruitment and training of new sales representatives Promoted in August 2000 to Senior Institutional Healthcare Representative due to exceptional leadership skills and exceeding institutional/territory quotas Pfizer nationwide realignment, offered the opportunity to relocate to Utah Company Name City , State Professional Healthcare Representative 09/1996 to 01/1998 Met and exceeded territory sales targets in assigned therapeutic areas by demonstrating a strong understanding of disease states. Communicated technical, scientific, product, disease management information to physicians . Products: Aricept, Glucotrol XL, Zyrtec, Cardura, Trovan, Diflucan Ranked in Top 5% among 45 new hires in the Powers Division Recognized as top sales generator, increasing sales of Aricept by 165% in 1996 alone. Expanded territory from start-up to $420K in sales by developing strategic initiatives and formulary acceptance in key accounts (e.g. Tucson Medical Center & VA) Received 2 consecutive ""Exceeds Expectations"" ratings on Manger reviews and promoted to Institutional Healthcare Representative Education Masters of Science : Clinical & Counseling Psychology 2012 Capella University , City , State , United States GPA: Summa Cum Laude Summa Cum Laude Bachelor of Arts : History 1994 Brigham Young University , City , State , United States Minor in English Associate V.P. Student Government Skills ""Bilingual in Spanish (read, write, and speak)"" ","
DIRECTOR, CLINICAL RESEARCH OPERATIONS & MEDICAL SCIENCE LIAISON
Summary
Accomplished and results-driven business development professional offers 18 years of leadership and account management experience as an integral part of fast-paced clinical and sales teams. Strategic thinker and proactive problem solver with expertise in consultative selling and territory sales management solutions.
Experience
Company Name City , State Director, Clinical Research Operations & Medical Science Liaison 02/2013 to Current
Manage 30 clinical studies with a revenue stream of $2M annually.
Increase site revenue from 30k to 120K mo in first 12 months
Ranked in top 1% of clinical research sites for patient enrollment in Europe and The United States for Schizophrenia, Bipolar, & Depression studies in 2013 & 2014
Increased monthly revenue by 300% by implementing aggressive strategic patient recruiting strategies to develop and expand existing southern California customer base.
Recognized as top generator of patient enrollment in schizophrenic trials, exceeding goals by 200% in 2013 & 2014.
Reduced organizational operating costs by 45% by streamlining patient recruitment & clinical staff processes saving company 140K in first 24 months
Physician profitability grew form 17k to 300k for combined studies over 18 months, an increase of 1000%
Company Name City , State Sales/Business Development Director 01/2010 to 05/2013
Provided a full range of services for accelerating businesses in the bio-pharmaceutical, medical device, and energy industries. Engaged in business planning, funding strategies, provided cost-effective, and timely solutions.
Targeted new long-term business partner prospects and closed 3 deals in 24 months securing $15M in venture capital.
Identified, coordinated and participated in client relationship-building activities and meetings.
Cultivated relationships with key players in private banking, venture capital, and oil/petroleum sectors to create ongoing and mutually beneficial referral systems.
Established critical alliance with Canadian venture capital partners within 36 month period to fund Bio-Synerg's largest energy investment projected at $80M.
Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day.
company acquired by Canadian private equity group in May 2013
Recruited by CITrials as Director, Clinical Research Operations in February 2013
Company Name City , State Senior Account Executive 01/2006 to 01/2010
Managed regions largest territory and performed full sales cycle duties, increasing annual sales by 60%.to $7M in 2009 106% of quota.
Recognized as top PD sales generator within RAI chain in region.
Generated highest sales volume of PD/HD capital equipment in new RAI corporate account in region in 2009
Recognized as top sales generator with Extraneal solution, increasing sales level by 124% in 2009 alone.
Peak performer while achieving 100% of quota while producing $5M in annual sales in 2008
Achieved #1 position in region for high producing new corporate account 2009.
Joined Bio-Synergy Partners, LLC as a Business Consultant in January 2010
Company Name City , State Account Executive 09/2003 to 12/2006
Managed all sales of Baxter's portfolio of dialysis products and services through Nephrologists, surgeons, c-suite administrators, hospital purchasing managers, and nursing administrators. Negotiated contracts & strategic pricing involving Renal capital equipment and disposables. Managed resources for educating physicians, nurses, and patients. Facilitated resources for distribution of education and technology materials. Conducted and coordinated presentations to c-suite administrators and physician groups involving patient modeling, outcomes, financial reimbursement. Provided updates and evaluations on industry trends and legislative initiatives involving Chronic Kidney Disease.
Managed Baxter's largest sales territory (5 states) of dialysis centers & hospitals, and performed full sales cycle duties, increasing annual sales 2.3M an increase of 60%.
Established dialyzer sales at largest University account in territory increasing overall sales 180%.
Upsold add-on services to existing customers, generating incremental revenue of $400k per every 6 months.
Grew customer base by 70% from 35 to 50 accounts in first 18 months.
Promoted to Senior Account Executive in San Diego, CA in January 2006
Ranked in top 1% out of 65 sales representatives in the United States in Extraneal IV solution sales.
Company Name City , State Financial Consultant/Sales Trainer 02/2002 to 09/2003
Delivered informational financial sales presentations to potential investors to build symbiotic client relationships.
Increased monthly sales by 45% by implementing strategies to develop and expand existing customer base.
Targeted new long-term business partner prospects and closed 4 new deals in 18 months in the Higher Education industry.
Maintained an 85% client retention rate by suggesting strategic investment plans based on fixed income, life insurance, and equity investing report evaluations.
Trained 75 financial sales representatives how to leverage lead generation tools to increase profitability and product placement within their prospective clients financial portfolio
Recruited by Baxter Healthcare as an Account Executive to run UT territory
Company Name City , State Senior Institutional Healthcare Representative 01/2001 to 02/2002
Launched and grew Arthritis market from start-up to highest sales volume in Southwest region
Increased sales to 1.7M in 2000 exceeding quota by 159%
Produced 1.3M in sales in 1999 exceeding quota by 125%
Achieved Top 10% government antifungal sales, generating 1.5M
Led and coordinated the recruitment and training of new sales representatives
Promoted in August 2000 to Senior Institutional Healthcare Representative due to exceptional leadership skills and exceeding institutional/territory quotas
Pfizer nationwide realignment, offered the opportunity to relocate to Utah
Company Name City , State Professional Healthcare Representative 09/1996 to 01/1998
Met and exceeded territory sales targets in assigned therapeutic areas by demonstrating a strong understanding of disease states. Communicated technical, scientific, product, disease management information to physicians .
Ranked in Top 5% among 45 new hires in the Powers Division
Recognized as top sales generator, increasing sales of Aricept by 165% in 1996 alone.
Expanded territory from start-up to $420K in sales by developing strategic initiatives and formulary acceptance in key accounts (e.g. Tucson Medical Center & VA)
Received 2 consecutive ""Exceeds Expectations"" ratings on Manger reviews and promoted to Institutional Healthcare Representative
Education
Masters of Science : Clinical & Counseling Psychology 2012 Capella University , City , State , United States GPA: Summa Cum Laude
Summa Cum Laude
Bachelor of Arts : History 1994 Brigham Young University , City , State , United States
Minor in English
Associate V.P. Student Government
Skills
""Bilingual in Spanish (read, write, and speak)""
",HEALTHCARE
51639418," INFORMATION TECHNOLOGY BUREAU DEPUTY DIRECTOR Professional Summary
Senior Information Technology
Professional with more than fifteen years of experience directing and managing
large and complex IT Operations and Data Center. Resourceful thinker,
methodical problem solver, and analytical in all facets of technical
management. Proficient at educational and advanced enterprise related technology
solutions. A strong, decisive leader who leads by example and hardworking
professional focused on results and details.  Fully bilingual in English and Spanish.
Core Qualifications IBM Enterprise z System & x Servers Microsoft Windows VMWare ESX Cloud Computing Operating Systems (Microsoft Windows, z/OS, zVM, AIX, SUSE Linux) Databases (SQL, DB2, ORACLE, ADABAS) Tools (Office, Project, Visio, SharePoint, Exchange, MSCCM, SolarWinds Orion, Tivoli, Track-It!) Communication & Security (Frame Relay, MPLS, FCIP, Enterasys, CISCO, Fortinet) Experience Company Name January 2010 to Current Information Technology Bureau Deputy Director City , State Oversee and lead the Infrastructure & Operations IT Service, 24x7. This includes the supervision of four divisions: (1) Programming & Applications; (2) Networking & Communications; (3) Desktop Services & Support; and (4) Operating Systems & Database. Performance management and KPIs. Key Accomplishments: Oversees a department of 140 contractors and employees. Manages infrastructure data network of 9,300 users, 250 sites. Evaluates direct cutting edge technology solutions for the implementation of 53 IT projects. Company Name October 2009 to January 2010 Information Technology Director City , State Provided technical leadership to a data center and technical supervision of analysts, programmers, database administrators, and network as well as the support personnel. Key Accomplishments: Managed Data Center for 900 employees. Developed an innovation and technological portfolio of IT projects in Vocational Rehabilitation Administration. Supported department documentation digitalization initiatives at the Department of Labor. Company Name July 2004 to August 2009 Senior IT Project Manager City , State Delivered technical direction for a multimillion dollar Monitoring and Controlling System. Key Accomplishments: The total amount managed was 185 plants of filtration water and sewer water treatment with 1,540 facilities through the PR Island. SCADA - Supervisory Control and Data Acquisition). Technical supervised the software analyst, programmers and database administrators during the software development and implementations of Department of Health compliance systems. Career Notes. Company Name January 2003 to June 2004 IT Business Consultant City , State
Assist in computer network & voice integrator in over 11 Medical Center locations.Consulted for individuals and organizations in information technology business solution. Company Name January 2003 to August 2004 Information Technology Business Consultant City , State Assist in computer network & voice integrator in over 11 Medical Center locations. Consulted for individuals and organizations in information technology business solution. Company Name January 2003 to June 2003 Professor City , State Taught courses in (1) Optical Networking; (2) System Analysis and Design. Company Name September 1999 to August 2003 Professor City , State Taught graduate courses in (1) Data Communication, Networks and Distributed Processing; (2) Computer Concepts and Programming Tools; (3) Relational Databases. Education Capella University Ph.D. : Organization and Management City , State , US Inter American University Educational Computing City , State , US Educational Computing University of Puerto Rico BSBA : Finance & Computers City , Puerto Rico Finance & Computers Languages Fully bilingual in English and Spanish. Additional Information Awards & Honors
Computerworld Honors Award Laureate Medal, California, April 2001.
Chamber of Representatives of Puerto Rico- Achievement Award, June 2000.
AITP Distinguished Information Science Award in the Government Sector, from Association of Information Technology Professionals, Puerto Rico Chapter, October 2000. Skills ADABAS, AIX, analyst, Application Development, Budgeting, business solution, CISCO, Coaching, Databases, Database, Department of Health, direction, documentation, edge, English, Forecasting, Frame Relay, IBM, DB2, information technology, innovation, leadership, Linux, Notes, Mentoring, Exchange, Office, SharePoint, Microsoft Windows, Enterprise, network, Networking, Networks, Operating Systems, OS, ORACLE, Performance management, personnel, PhD, PR, Process Improvement, Programming, Project Management, Rehabilitation, Relational Databases, SCADA, Supervisory Control and Data Acquisition, Servers, software development, Spanish, SQL, Staff Supervision, supervision, System Analysis and Design, Technical Management, Telecommunications, Tivoli, Track-It, Visio, water treatment ","
INFORMATION TECHNOLOGY BUREAU DEPUTY DIRECTOR
Professional Summary
Senior Information Technology
Professional with more than fifteen years of experience directing and managing
large and complex IT Operations and Data Center. Resourceful thinker,
methodical problem solver, and analytical in all facets of technical
management. Proficient at educational and advanced enterprise related technology
solutions. A strong, decisive leader who leads by example and hardworking
professional focused on results and details.  Fully bilingual in English and Spanish.
Core Qualifications
IBM Enterprise z System & x Servers Microsoft Windows VMWare ESX Cloud Computing
Operating Systems (Microsoft Windows, z/OS, zVM, AIX, SUSE Linux)
Communication & Security (Frame Relay, MPLS, FCIP, Enterasys, CISCO, Fortinet)
Experience
Company Name January 2010 to Current Information Technology Bureau Deputy Director City , State
Oversee and lead the Infrastructure & Operations IT Service, 24x7.
This includes the supervision of four divisions: (1) Programming & Applications; (2) Networking & Communications; (3) Desktop Services & Support; and (4) Operating Systems & Database.
Performance management and KPIs.
Key Accomplishments: Oversees a department of 140 contractors and employees.
Manages infrastructure data network of 9,300 users, 250 sites.
Evaluates direct cutting edge technology solutions for the implementation of 53 IT projects.
Company Name October 2009 to January 2010 Information Technology Director City , State
Provided technical leadership to a data center and technical supervision of analysts, programmers, database administrators, and network as well as the support personnel.
Key Accomplishments: Managed Data Center for 900 employees.
Developed an innovation and technological portfolio of IT projects in Vocational Rehabilitation Administration.
Supported department documentation digitalization initiatives at the Department of Labor.
Company Name July 2004 to August 2009 Senior IT Project Manager City , State
Delivered technical direction for a multimillion dollar Monitoring and Controlling System.
Key Accomplishments: The total amount managed was 185 plants of filtration water and sewer water treatment with 1,540 facilities through the PR Island.
SCADA - Supervisory Control and Data Acquisition).
Technical supervised the software analyst, programmers and database administrators during the software development and implementations of Department of Health compliance systems.
Career Notes.
Company Name January 2003 to June 2004 IT Business Consultant City , State
Assist in computer network & voice integrator in over 11 Medical Center locations.Consulted for individuals and organizations in information technology business solution.
Company Name January 2003 to August 2004 Information Technology Business Consultant City , State
Assist in computer network & voice integrator in over 11 Medical Center locations.
Consulted for individuals and organizations in information technology business solution.
Company Name January 2003 to June 2003 Professor City , State
Taught courses in (1) Optical Networking; (2) System Analysis and Design.
Company Name September 1999 to August 2003 Professor City , State
Taught graduate courses in (1) Data Communication, Networks and Distributed Processing; (2) Computer Concepts and Programming Tools; (3) Relational Databases.
Education
Capella University Ph.D. : Organization and Management City , State , US
Inter American University Educational Computing City , State , US Educational Computing
University of Puerto Rico BSBA : Finance & Computers City , Puerto Rico Finance & Computers
Languages
Fully bilingual in English and Spanish.
Additional Information
Awards & Honors
Computerworld Honors Award Laureate Medal, California, April 2001.
Chamber of Representatives of Puerto Rico- Achievement Award, June 2000.
AITP Distinguished Information Science Award in the Government Sector, from Association of Information Technology Professionals, Puerto Rico Chapter, October 2000.
Skills
ADABAS, AIX, analyst, Application Development, Budgeting, business solution, CISCO, Coaching, Databases, Database, Department of Health, direction, documentation, edge, English, Forecasting, Frame Relay, IBM, DB2, information technology, innovation, leadership, Linux, Notes, Mentoring, Exchange, Office, SharePoint, Microsoft Windows, Enterprise, network, Networking, Networks, Operating Systems, OS, ORACLE, Performance management, personnel, PhD, PR, Process Improvement, Programming, Project Management, Rehabilitation, Relational Databases, SCADA, Supervisory Control and Data Acquisition, Servers, software development, Spanish, SQL, Staff Supervision, supervision, System Analysis and Design, Technical Management, Telecommunications, Tivoli, Track-It, Visio, water treatment
",INFORMATION-TECHNOLOGY
46260230," INFORMATION TECHNOLOGY SPECIALIST(DISCOUNTPCFIX) Summary I am obsessed with technology. It's power to change everything. Technology fuels my passion and commitment to helping organizations do what they set out to. When I engage, I bring fresh ideas that help your team galvanize performance. Refine your strategy. Spark new energy.
The future—and how we get there—depends on those who build, connect, create and transform our world. Accomplished with over 10 years of information technology support experience. Highly articulate Capable experienced installing and updating hardware and software systems for users. Known for effectively optimizing systems to meet changing demands, enhancing collaboration and improving security. Experienced Operations Analyst with first-rate skills in organizing, problem solving and project management. Ready to apply experience and abilities to take on new professional challenges. Passionate and driven professional with remarkable analytical and problem solving skills. Expert quality assurance tester offering five years of experience in detailed technical and system specifications. Provides a collaborative style and has well-developed communication skills. Seeking a role in test reporting and defect resolution. Well-rounded team player with dynamic written and verbal communication skills. Hardworking and resourceful team player. History of going above and beyond to achieve notable results. Offering excellent blend of technical aptitude and creative ability. Inspires design teams with engaging management techniques and innovative thinking. Resourceful Technical Support Engineer polished in restoring system functionality by quickly assessing and resolving diverse hardware and software problems. Skills Issue escalation Reporting and analysis Quality control Schematic understanding Critical thinking Data management Network Administration Experience in leadership Improvement plan knowledge Supervision Hardware repair Computer configurations System upgrades New program installations Organizational leadership Troubleshooting and Maintenance Equipment repair Power and hand tool use Troubleshooting and repairs Preventative maintenance Telecommunications systems Component repairs Multitasking Part inspections Friendly, positive attitude LAN and WAN configurations Server and System Administration End-User Training Program installations Software testing Server improvements Data backups Project management Security technologies Network configuration Time management Active Directory knowledge Cybersecurity analysis System Administration Microsoft Office MS Office Apple iOS Technician Help desk assistance Application software testing Mechanical abilities Information Systems Security Professional Advanced knowledge of Windows OS Advanced knowledge of Google Chrome OS Soldering Database management Technical knowledge of server system softwares Servers, storage systems, network equipment, PCs or notebooks of any brands. Experience Information Technology Specialist(Discountpcfix) | 11/2011 - Current Company Name - City , State Assisted client with new computer and network equipment purchases. Updated or installed software for customers to ensure computer efficiency. Checked in computers and performed diagnostics for repair. Backed up data each evening, helping alleviate lost information following malware incident. Updated software versions with patches and new installations to close security loopholes and protect users. Identified hardware issues caused by component failures using approved diagnostic tools. Installed over motherboards, processors and graphics cards. Configured computers to network drivers and connected to printers and other peripheral equipment. Upgraded laptops/desktops, improving speed and performance. Fixed All Apple(iphone,imac,ipad,laptop) Products Screen damage. Fixed any brand,Windows OS,Mac OS,Chrome OS products liquid damage. Observed system functioning and entered commands to test different areas of operations. Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions. Responded to assistance requests from users and directed individuals through basic troubleshooting tasks. Reviewed current hardware and software configurations and recommended modifications to increase system speed. Serviced and repaired equipment according to manufacturer guidelines. Installed new systems and components according to service orders and manufacturer instructions. Assessed and identified issues and quickly resolved to restore functionality. Built and repaired computers according to schedule. Installed, configured, and setup PCs in all stores for optimal operation and reporting. Evaluated interfaces between hardware and software, testing performance requirements. Studied complex technical issues and determined proper resolution methods. Assisted with post-implementation troubleshooting of new applications and application upgrades. Determined and alleviated hardware, software and network issues. Installed and supported hardware and software, including desktops, servers and printers. Identified operational and performance issues and worked with managers to resolve concerns. Completed various reports and analyzed each report to decide where improvements could be made. Recommended process and systems improvements such as changes to operations. Updated hardware and software upon availability and supervised network to eliminate bottlenecks immediately. Handled network configurations after hours and on weekends to alleviate downtime and maintain smooth operations. Assisted customers with various types of technical issues via email, live chat and telephone. Delivered local and remote Tier 1 IT support for hardware and software to company personnel. Disassembled computer systems to troubleshoot and resolve hardware issues. Increased overall company performance through improved IT uptime and cost reductions. Quality Control Inspector Contractor | 04/2019 - Current Company Name - City , State Conferred with scientific, engineering and technical personnel to resolve design, research and testing problems. Worked with engineers to facilitate research and development testing, correct mechanical failures and generate technical specifications prior to release. Developed and implemented best practices for defect prevention and continuous improvement. Used specialized tools to take precise measurements of various aspects of samples. Consulted with engineers to resolve quality, production and efficiency problems. Wrote detailed reports outlining performance, quality and defect rates. Completed non-destructive tests and visual inspections on a continuous basis. Inspected quality of finished products, making minor repairs to meet project expectations. Documented nonconformities immediately and recommended techniques for prompt resolution. Completed non-destructive tests and visual inspections continuously. Reviewed drawings and blueprints to determine appropriate level of inspection required. Adhered to all safety protocols to minimize equipment damage and avoid injuries. Assessed materials, parts and products for conformance with quality control requirements and production specifications. Network Analyst | 06/2016 - 05/2018 Company Name - City , State Identified operational and performance issues and worked with managers to resolve concerns. Supporting of the following hardware types: servers, storage systems, network equipment, PCs ipad and notebooks of any brands. Analyzed operational performance to identify pain points and provided actionable solutions to management. Educated personnel on company policies to foster improved customer retention and increased revenue. Technical knowledge of standard server system software (Linux, Windows, VMWare) Drove revenue and customer retention by visiting corporate and franchise centers serving clients to educate staff on company policies and customer styling applications. Wrote reports outlining results to facilitate management decision making. Executed and monitored standards for user interfaces, page design and graphics development. Provided senior technical support to both in-house staff and user departments for all network applications. Monitored project budget through the careful assessment of resource usage and task management to ensure that costs were kept low. Supported customers with password resets and account customization. Recorded complaints, product deficiencies, returned orders and other customer documentation in system. Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware. Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support. Performed site evaluations, customer surveys and team audits. Promoted continuous improvement for IT governance processes. Spearheaded server infrastructure development, quality control, staging and production operations. Quality Control Manager | 07/2013 - 08/2015 Company Name - City , State Stayed well-informed of all company and federal regulations, which bolstered compliance of all corporate processes. Used creative and professional policy to find solutions to issues while diminishing conflicts. Handled all scheduling procedures for the department and directed team members in setting and achieving goals. Observed customer specifications by monitoring the quality control of finished products. Education and Training The Federal Polytechnic, Ado-Ekiti - City , State | Associate of Science Science Technology , 2003 Phoenix East Aviation - City , State | F.A.A Aircraft Dispatcher License Aviation , 2014 University Of Colorado At Boulder - City | Certificate Cybersecurity Policy For Aviation And Internet , 07/2020 GOOGLE I.T SUPPORT - City | Certificate 03/2021 Completed professional Course in: IT Security: Defense against the digital dark arts Operating System and You: Becoming a power user The Bits and Bytes of Computer Networking System Administration and IT Infrastructure Service Technical Support Fundamentals ","
INFORMATION TECHNOLOGY SPECIALIST(DISCOUNTPCFIX)
Summary
I am obsessed with technology. It's power to change everything. Technology fuels my passion and commitment to helping organizations do what they set out to. When I engage, I bring fresh ideas that help your team galvanize performance. Refine your strategy. Spark new energy.
The future—and how we get there—depends on those who build, connect, create and transform our world.
Accomplished with over 10 years of information technology support experience.
Highly articulate Capable experienced installing and updating hardware and software systems for users. Known for effectively optimizing systems to meet changing demands, enhancing collaboration and improving security.
Experienced Operations Analyst with first-rate skills in organizing, problem solving and project management. Ready to apply experience and abilities to take on new professional challenges.
Passionate and driven professional with remarkable analytical and problem solving skills.
Expert quality assurance tester offering five years of experience in detailed technical and system specifications.
Provides a collaborative style and has well-developed communication skills. Seeking a role in test reporting and defect resolution.
Well-rounded team player with dynamic written and verbal communication skills.
Hardworking and resourceful team player.
History of going above and beyond to achieve notable results.
Offering excellent blend of technical aptitude and creative ability. Inspires design teams with engaging management techniques and innovative thinking. Resourceful Technical Support Engineer polished in restoring system functionality by quickly assessing and resolving diverse hardware and software problems.
Skills
Issue escalation
Reporting and analysis
Quality control
Schematic understanding
Critical thinking
Data management
Network Administration
Experience in leadership
Improvement plan knowledge
Supervision
Hardware repair
Computer configurations
System upgrades
New program installations
Organizational leadership
Troubleshooting and Maintenance
Equipment repair
Power and hand tool use
Troubleshooting and repairs
Preventative maintenance
Telecommunications systems
Component repairs
Multitasking
Part inspections
Friendly, positive attitude
LAN and WAN configurations
Server and System Administration
End-User Training
Program installations
Software testing
Server improvements
Data backups
Project management
Security technologies
Network configuration
Time management
Active Directory knowledge
Cybersecurity analysis
System Administration
Microsoft Office
MS Office
Apple iOS Technician
Help desk assistance
Application software testing
Mechanical abilities
Information Systems Security Professional
Advanced knowledge of Windows OS
Advanced knowledge of Google Chrome OS
Soldering
Database management
Technical knowledge of server system softwares
Servers, storage systems, network equipment, PCs or notebooks of any brands.
Experience
Information Technology Specialist(Discountpcfix) | 11/2011 - Current Company Name - City , State
Assisted client with new computer and network equipment purchases.
Updated or installed software for customers to ensure computer efficiency.
Checked in computers and performed diagnostics for repair.
Backed up data each evening, helping alleviate lost information following malware incident.
Updated software versions with patches and new installations to close security loopholes and protect users.
Identified hardware issues caused by component failures using approved diagnostic tools.
Installed over motherboards, processors and graphics cards.
Configured computers to network drivers and connected to printers and other peripheral equipment.
Upgraded laptops/desktops, improving speed and performance.
Fixed All Apple(iphone,imac,ipad,laptop) Products Screen damage.
Fixed any brand,Windows OS,Mac OS,Chrome OS products liquid damage.
Observed system functioning and entered commands to test different areas of operations.
Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Reviewed current hardware and software configurations and recommended modifications to increase system speed.
Serviced and repaired equipment according to manufacturer guidelines.
Installed new systems and components according to service orders and manufacturer instructions.
Assessed and identified issues and quickly resolved to restore functionality.
Built and repaired computers according to schedule.
Installed, configured, and setup PCs in all stores for optimal operation and reporting.
Evaluated interfaces between hardware and software, testing performance requirements.
Studied complex technical issues and determined proper resolution methods.
Assisted with post-implementation troubleshooting of new applications and application upgrades.
Determined and alleviated hardware, software and network issues.
Installed and supported hardware and software, including desktops, servers and printers.
Identified operational and performance issues and worked with managers to resolve concerns.
Completed various reports and analyzed each report to decide where improvements could be made.
Recommended process and systems improvements such as changes to operations.
Updated hardware and software upon availability and supervised network to eliminate bottlenecks immediately.
Handled network configurations after hours and on weekends to alleviate downtime and maintain smooth operations.
Assisted customers with various types of technical issues via email, live chat and telephone.
Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
Disassembled computer systems to troubleshoot and resolve hardware issues.
Increased overall company performance through improved IT uptime and cost reductions.
Quality Control Inspector Contractor | 04/2019 - Current Company Name - City , State
Conferred with scientific, engineering and technical personnel to resolve design, research and testing problems.
Worked with engineers to facilitate research and development testing, correct mechanical failures and generate technical specifications prior to release.
Developed and implemented best practices for defect prevention and continuous improvement.
Used specialized tools to take precise measurements of various aspects of samples.
Consulted with engineers to resolve quality, production and efficiency problems.
Wrote detailed reports outlining performance, quality and defect rates.
Completed non-destructive tests and visual inspections on a continuous basis.
Inspected quality of finished products, making minor repairs to meet project expectations.
Documented nonconformities immediately and recommended techniques for prompt resolution.
Completed non-destructive tests and visual inspections continuously.
Reviewed drawings and blueprints to determine appropriate level of inspection required.
Adhered to all safety protocols to minimize equipment damage and avoid injuries.
Assessed materials, parts and products for conformance with quality control requirements and production specifications.
Network Analyst | 06/2016 - 05/2018 Company Name - City , State
Identified operational and performance issues and worked with managers to resolve concerns.
Supporting of the following hardware types: servers, storage systems, network equipment, PCs ipad and notebooks of any brands.
Analyzed operational performance to identify pain points and provided actionable solutions to management.
Educated personnel on company policies to foster improved customer retention and increased revenue.
Technical knowledge of standard server system software (Linux, Windows, VMWare)
Drove revenue and customer retention by visiting corporate and franchise centers serving clients to educate staff on company policies and customer styling applications.
Wrote reports outlining results to facilitate management decision making.
Executed and monitored standards for user interfaces, page design and graphics development.
Provided senior technical support to both in-house staff and user departments for all network applications.
Monitored project budget through the careful assessment of resource usage and task management to ensure that costs were kept low.
Supported customers with password resets and account customization.
Recorded complaints, product deficiencies, returned orders and other customer documentation in system.
Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Performed site evaluations, customer surveys and team audits.
Promoted continuous improvement for IT governance processes.
Spearheaded server infrastructure development, quality control, staging and production operations.
Quality Control Manager | 07/2013 - 08/2015 Company Name - City , State
Stayed well-informed of all company and federal regulations, which bolstered compliance of all corporate processes.
Used creative and professional policy to find solutions to issues while diminishing conflicts.
Handled all scheduling procedures for the department and directed team members in setting and achieving goals.
Observed customer specifications by monitoring the quality control of finished products.
Education and Training
The Federal Polytechnic, Ado-Ekiti - City , State | Associate of Science Science Technology , 2003
Phoenix East Aviation - City , State | F.A.A Aircraft Dispatcher License Aviation , 2014
University Of Colorado At Boulder - City | Certificate Cybersecurity Policy For Aviation And Internet , 07/2020
GOOGLE I.T SUPPORT - City | Certificate 03/2021
Completed professional Course in:
IT Security: Defense against the digital dark arts
Operating System and You: Becoming a power user
The Bits and Bytes of Computer Networking
System Administration and IT Infrastructure Service
Technical Support Fundamentals
",INFORMATION-TECHNOLOGY
14455622," PROPOSAL COORDINATOR Experience Proposal Coordinator 03/2013 to 07/2014 Company Name City , State Prepare, coordinate, manage and revise maintenance and modification proposals for the Regional Sales Managers for the domestic and international network of Bombardier Aircraft Services facilities. Coordinate scheduling with Bombardier Aircraft Services facility planning and Special Programs out of Montreal. Solicit requests for quote for paint and interior repairs and modifications with internal BAS departments and external vendors. Regional Sales Manager 10/2007 to 03/2013 Company Name City , State Manage, assist and maintain Bombardier wide-body and narrow-body aircraft operators in Texas and surrounding states. Operator management includes maintenance scheduling; maintenance proposals; presentation and negotiations of proposals, schedule and terms & conditions. Assist operators with AOG; Scheduled and unscheduled maintenance events; Invoicing, parts and warranty issues; Airframe and avionic modifications; Interiors and Paint and AD/Service Bulletin compliance. Maintain and build operator relationships through Amazing Customer Experience program, face-to-face visits and exceptional customer service and support. In 2012, I was the Top Regional Sales Manager in Sales, Customer Satisfaction and Proposal Satisfaction categories. Senior MRO Sales Manager 10/2005 to 06/2007 Company Name City , State Perform sales and marketing of aircraft heavy maintenance, modifications, structural & composite component repair, and line maintenance to the Cargo, Charter, Commercial and Regional Aviation industries in the domestic and international markets. Prepared, proposed and negotiated aircraft heavy maintenance, structural & composite component repair and line maintenance proposals and contracts. Senior APU Product Line Representative 10/2005 to 05/2006 Company Name City , State Perform day-to-day operations management of the APU Product Line in the Chromalloy Power Services facility. Accountable for Profit & Loss. Provided on-site aftermarket sales and marketing and engine overhaul management. Performed all purchasing functions including: Customer and vendor RFQ's; Customer and vendor pricing negotiations; Vendor search and selection and Purchase order execution. Other duties include FAA/EASA conformance and quality functions; Customer satisfaction and on-time delivery; Repair order and warranty administration and Contract management and administration. President/ General Manager 04/1999 to 10/2005 Company Name City , State Manage all accounting, corporate, financial, FAA/EASA conformance and shop management functions of a FAA/EASA approved engine and engine component repair, overhaul and modification shop. Serviced the Airline, Cargo, Charter, Corporate and General Aviation industries in the US and International markets. Managed 14 direct office and shop personnel. Accountable for Profit & Loss, budget adherence, schedule adherence and customer satisfaction. Diversified company into multi-faceted aviation services provider. Regional Sales Manager 05/1997 to 04/1999 Company Name City , State Perform aftermarket aircraft parts, avionics and engine component sales and marketing, customer service and support and new customer development in the Cargo, Charter, Commercial, Corporate and Regional Aviation industries. Prepared, proposed and negotiated all aircraft and engine component RFQ requirements. Coordinated proposal efforts with estimating, engineering, planning, production control and contracts. Primary account responsibilities were Northwest Airlines, Sun Country Airlines, Champion Air, Mesaba Airlines, Midwest Airlines and Skyway Airlines. Manager 07/1994 to 01/1997 Company Name City , State Perform aircraft heavy maintenance sales, marketing, customer relations, new customer development, forecasting and account management in the Cargo, Charter, Commercial, Corporate and Regional Aviation industries. Prepared, proposed and negotiated aircraft maintenance, aging aircraft maintenance, avionics upgrades and paint proposals. Coordinated proposal efforts with estimating, engineering, production control and contracts. Primary account responsibilities were Polar Air Cargo, Evergreen Airlines, Sun Country Airlines, United Airlines, Hawaiian Airlines, Mahalo Air and Champion Air. Sales Engineer 06/1989 to 08/1993 Company Name City , State Perform OEM linear and rotary electro-mechanical actuation systems sales and marketing, account management, customer service and support and program management in the Aerospace, Aviation and DOD industries. Prepared, proposed and negotiated sales and contract requirements. Coordinated proposal efforts with estimating, engineering, production control. Managed new and existing programs from R & D through production. Primary account responsibilities were Allied Signal Aerospace, Allied Signal Engine Aerospace, Beechcraft, Boeing Helicopter, Cessna, GE Aerospace, GE Engine, Grumman Corporation, Gulfstream Aerospace Corporation, Honeywell, Lockheed-Martin, Magnavox Corporation, McDonnell Douglas Helicopter Corporation, Raytheon, Scientific Atlanta, Sikorsky Corporation, Sundstrand Corporation and Woodward Governor. Expanded sales in the Southwest region from $0 to $2.3 million. Automobile Mechanic 10/1985 to 08/1988 Company Name City , State Performed minor and major automobile maintenance services on 100 through 500 Series Mercedes Benz automobiles. Aircraft Maintenance Supervisor 10/1984 to 10/1985 Company Name City , State Managed all general aviation aircraft maintenance, management and purchasing functions for a FAA approved Fixed Based Operation on a 110 aircraft based airport. Accountable for Profit & Loss. Managed 4 direct employees. Managed and performed 25 Hour, 50 Hour, 100 Hour and Annual maintenance inspections, engine repair and general maintenance. Performed all purchasing functions including: Customer and vendor RFQ's; Customer and vendor pricing and negotiations; Vendor search and selection and Purchase order execution. Aircraft serviced include: Aero Commander, Beechcraft, Cessna, Grumman, Piper and Pitts customer and rental aircraft. Education Bachelor of Science Lewis University Airframe & Powerplant License Aviation Maintenance and Management Skills account management, accounting, AD, automobiles, budget, Contract management and administration, contracts, customer relations, Customer Satisfaction, customer service, delivery, estimating, financial, forecasting, Invoicing, Lockheed-Martin, marketing, mechanical, office, negotiations, network, operations management, Paint, personnel, pricing, Profit, program management, proposals, Proposal, purchasing, quality, repairs, Sales, Sales Manager, scheduling, Scientific, Sun, upgrades ","
PROPOSAL COORDINATOR
Experience
Proposal Coordinator 03/2013 to 07/2014 Company Name City , State
Prepare, coordinate, manage and revise maintenance and modification proposals for the Regional Sales Managers for the domestic and international network of Bombardier Aircraft Services facilities.
Coordinate scheduling with Bombardier Aircraft Services facility planning and Special Programs out of Montreal.
Solicit requests for quote for paint and interior repairs and modifications with internal BAS departments and external vendors.
Regional Sales Manager 10/2007 to 03/2013 Company Name City , State
Manage, assist and maintain Bombardier wide-body and narrow-body aircraft operators in Texas and surrounding states.
Operator management includes maintenance scheduling; maintenance proposals; presentation and negotiations of proposals, schedule and terms & conditions.
Assist operators with AOG; Scheduled and unscheduled maintenance events; Invoicing, parts and warranty issues; Airframe and avionic modifications; Interiors and Paint and AD/Service Bulletin compliance.
Maintain and build operator relationships through Amazing Customer Experience program, face-to-face visits and exceptional customer service and support.
In 2012, I was the Top Regional Sales Manager in Sales, Customer Satisfaction and Proposal Satisfaction categories.
Senior MRO Sales Manager 10/2005 to 06/2007 Company Name City , State
Perform sales and marketing of aircraft heavy maintenance, modifications, structural & composite component repair, and line maintenance to the Cargo, Charter, Commercial and Regional Aviation industries in the domestic and international markets.
Prepared, proposed and negotiated aircraft heavy maintenance, structural & composite component repair and line maintenance proposals and contracts.
Senior APU Product Line Representative 10/2005 to 05/2006 Company Name City , State
Perform day-to-day operations management of the APU Product Line in the Chromalloy Power Services facility.
Accountable for Profit & Loss.
Provided on-site aftermarket sales and marketing and engine overhaul management.
Performed all purchasing functions including: Customer and vendor RFQ's; Customer and vendor pricing negotiations; Vendor search and selection and Purchase order execution.
Other duties include FAA/EASA conformance and quality functions; Customer satisfaction and on-time delivery; Repair order and warranty administration and Contract management and administration.
President/ General Manager 04/1999 to 10/2005 Company Name City , State
Manage all accounting, corporate, financial, FAA/EASA conformance and shop management functions of a FAA/EASA approved engine and engine component repair, overhaul and modification shop.
Serviced the Airline, Cargo, Charter, Corporate and General Aviation industries in the US and International markets.
Managed 14 direct office and shop personnel.
Accountable for Profit & Loss, budget adherence, schedule adherence and customer satisfaction.
Diversified company into multi-faceted aviation services provider.
Regional Sales Manager 05/1997 to 04/1999 Company Name City , State
Perform aftermarket aircraft parts, avionics and engine component sales and marketing, customer service and support and new customer development in the Cargo, Charter, Commercial, Corporate and Regional Aviation industries.
Prepared, proposed and negotiated all aircraft and engine component RFQ requirements.
Coordinated proposal efforts with estimating, engineering, planning, production control and contracts.
Primary account responsibilities were Northwest Airlines, Sun Country Airlines, Champion Air, Mesaba Airlines, Midwest Airlines and Skyway Airlines.
Manager 07/1994 to 01/1997 Company Name City , State
Perform aircraft heavy maintenance sales, marketing, customer relations, new customer development, forecasting and account management in the Cargo, Charter, Commercial, Corporate and Regional Aviation industries.
Prepared, proposed and negotiated aircraft maintenance, aging aircraft maintenance, avionics upgrades and paint proposals.
Coordinated proposal efforts with estimating, engineering, production control and contracts.
Primary account responsibilities were Polar Air Cargo, Evergreen Airlines, Sun Country Airlines, United Airlines, Hawaiian Airlines, Mahalo Air and Champion Air.
Sales Engineer 06/1989 to 08/1993 Company Name City , State
Perform OEM linear and rotary electro-mechanical actuation systems sales and marketing, account management, customer service and support and program management in the Aerospace, Aviation and DOD industries.
Prepared, proposed and negotiated sales and contract requirements.
Coordinated proposal efforts with estimating, engineering, production control.
Managed new and existing programs from R & D through production.
Primary account responsibilities were Allied Signal Aerospace, Allied Signal Engine Aerospace, Beechcraft, Boeing Helicopter, Cessna, GE Aerospace, GE Engine, Grumman Corporation, Gulfstream Aerospace Corporation, Honeywell, Lockheed-Martin, Magnavox Corporation, McDonnell Douglas Helicopter Corporation, Raytheon, Scientific Atlanta, Sikorsky Corporation, Sundstrand Corporation and Woodward Governor.
Expanded sales in the Southwest region from $0 to $2.3 million.
Automobile Mechanic 10/1985 to 08/1988 Company Name City , State
Performed minor and major automobile maintenance services on 100 through 500 Series Mercedes Benz automobiles.
Aircraft Maintenance Supervisor 10/1984 to 10/1985 Company Name City , State
Managed all general aviation aircraft maintenance, management and purchasing functions for a FAA approved Fixed Based Operation on a 110 aircraft based airport.
Accountable for Profit & Loss.
Managed 4 direct employees.
Managed and performed 25 Hour, 50 Hour, 100 Hour and Annual maintenance inspections, engine repair and general maintenance.
Performed all purchasing functions including: Customer and vendor RFQ's; Customer and vendor pricing and negotiations; Vendor search and selection and Purchase order execution.
Aircraft serviced include: Aero Commander, Beechcraft, Cessna, Grumman, Piper and Pitts customer and rental aircraft.
Education
Bachelor of Science Lewis University Airframe & Powerplant License
",AUTOMOBILE
21780877," INFORMATION TECHNOLOGY SPECIALIST GS11 Experience 07/2004 to Current Information Technology Specialist GS11 Company Name － City , State Information Technology Specialist; Supervison; Project Management; Circuit Management; Licensed Electrician; Alarm management; Alarm Technician; Training; Supply; Quality Assurance Kevin L. Trostle, DSN 266-4800, COMM. 865) 336-4800
Manage the assigned IT/communications environment with privileged access at the network level for the Wing, Geographically Separated Units (GSU), and Tenants. Plan, coordinate, install, and continuously analyze system design, hardware and software. Develop, recommend, and install solutions and upgrades to ensure availability, integrity, efficiency, and reliability of all components of the assigned system. Ensure all performed work is captured in the Remedy ticketing system. Manage Telecommunications and NIPR networks for the Wing, GSU's, and tenant units. Continually plan, install, and analyze new hardware, software and processes to ensure networks are reliable and efficient. Serve as a focal point for ensuring functionality and operability of the assigned IT/data systems/functions, voice, and wireless systems to support mission requirements. Optimize, analyze, manage, and direct installation of any new hardware or software introduced into the environment to ensure its compatibility with existing architecture, its reliability, and functionality in relation to the organization's business requirements. Oversee and initiate corrective or preventative measures to rectify immediate problems and prevent future occurrences through the CFP. Troubleshoot and diagnose system failures to isolate source of problems. Provide customer technical assistance/support for all users. Provide management with information necessary to address difficult/complex problems. Review purchase requests, SOW's ensuring documentation is sufficient to justify enhancements to keep systems current. Work with the CFP/customers to resolve integration or configuration related issues. Ensure upgrades to the base IT infrastructure are identified. Assist customers in developing/submitting recommendations for equipment and funds. Assist personnel in planning/developing new or additional infrastructure/architecture capabilities. Coordinate efforts between system customers, support personnel, commercial vendors to identify/resolve system anomalies. Conduct feasibility studies to identify and analyze system failures and analyzes data to determine if trends exist which forecast the need for future replacement or modification of system hardware and software. As budget constraints dictate, evaluates alternative means of satisfying user requirements and provides management with the most technically feasible and cost efficient approaches to meet changing needs. Keep abreast of changes in technology to assist management in preparing for future enhancements. 02/2001 to Current Cyber Transport/ Client Systems Workcenter Supervisor Company Name － City , State Kevin L. Trostle, DSN 266-4800, COMM. 865) 336-4800
Manage Cyber Transport/Client Systems work center personnel. Set and adjust work priorities, evaluate, and counsel subordinates. Document training of personnel using Computer based training system (TBA)
Sustain and operate systems through effective troubleshooting, repair, PMI's, system performance testing/analysis. Systems include network infrastructure equipment, cabling, voice systems, video systems, small computers, and printers
Maintain close working relationship with Communications Focal Point--production requirements/Remedy tickets. 07/1996 to 07/2000 F-16 Ejection System Technician Company Name － City , State Ronald Buckman, COMM. 803) 895-1190
Troubleshot, removed, tested, inspected, repaired, modified, and installed explosive and non-explosive components and assemblies on ejection systems. Performed preventative maintenance on over ninety different electronically fired explosive devices ensuring proper wiring and termination. Foreign object damage monitor, briefed wing commander monthly on findings. Ran entire supply system ensuring all parts and supplies were readily available. Hazardous materials monitor. Explosive inspector. Ensured proper grounding points were present in shop to prevent electrostatic discharge to explosive components. Section workgroup manager in charge of maintaining computers and ensured needed software was installed. Shop computer security monitor. Trained and supervised personnel. Quality Assurance Assessor. Education and Training JUN 1996 HS Diploma : General Studies Brockport High School － City , State General Studies MAY 2003 BS Degree : Electrical Engineering University of TN － City , State Electrical Engineering November 1996 USAF, Electronic Principles, June 2002 to August 2002; USAF, Telephone Systems Apprentice Course, September 2002 to December 2002; USAF, Aircrew Egress Systems Apprentice Course Numerous certificates for web-based training on LAN fundamentals, routers, topologies, cisco networking, etc. Interests While stationed in South Carolina performed three years of volunteer electrical work for Habitat for Humanity. While doing this work I learned the fundamentals of wiring a house for electric, cable, and telephone. Skills budget, cabling, cisco, hardware, Client, documentation, Electrician, feasibility studies, funds, Information Technology, inspector, LAN, materials, access, network, networking, networks, personnel, Telephone Systems, printers, processes, Project Management, Quality Assurance, routers, system design, technical assistance, Technician, Telecommunications, Troubleshoot, troubleshooting, upgrades, video, wiring Additional Information AWARDS:
Superior Performer, 2nd Quarter 2003; USAF Achievement Medal, June 2000; Humanitarian Service Medal, January 1998; 20 CRS Maintenance Professional of the Year, 1998; Airman of the Quarter, May 1997; Airman of the Month, March 1997; Airman of the Month, February 1997
OTHER INFORMATION:
While stationed in South Carolina performed three years of volunteer electrical work for Habitat for Humanity. While doing this work I learned the fundamentals of wiring a house for electric, cable, and telephone. ","
INFORMATION TECHNOLOGY SPECIALIST GS11
Experience
07/2004 to Current
Information Technology Specialist GS11 Company Name － City , State
Information Technology Specialist; Supervison; Project Management; Circuit Management; Licensed Electrician; Alarm management; Alarm Technician; Training; Supply; Quality Assurance Kevin L.
Trostle, DSN 266-4800, COMM.
865) 336-4800
Manage the assigned IT/communications environment with privileged access at the network level for the Wing, Geographically Separated Units (GSU), and Tenants.
Plan, coordinate, install, and continuously analyze system design, hardware and software.
Develop, recommend, and install solutions and upgrades to ensure availability, integrity, efficiency, and reliability of all components of the assigned system.
Ensure all performed work is captured in the Remedy ticketing system.
Manage Telecommunications and NIPR networks for the Wing, GSU's, and tenant units.
Continually plan, install, and analyze new hardware, software and processes to ensure networks are reliable and efficient.
Serve as a focal point for ensuring functionality and operability of the assigned IT/data systems/functions, voice, and wireless systems to support mission requirements.
Optimize, analyze, manage, and direct installation of any new hardware or software introduced into the environment to ensure its compatibility with existing architecture, its reliability, and functionality in relation to the organization's business requirements.
Oversee and initiate corrective or preventative measures to rectify immediate problems and prevent future occurrences through the CFP.
Troubleshoot and diagnose system failures to isolate source of problems.
Provide customer technical assistance/support for all users.
Provide management with information necessary to address difficult/complex problems.
Review purchase requests, SOW's ensuring documentation is sufficient to justify enhancements to keep systems current.
Work with the CFP/customers to resolve integration or configuration related issues.
Ensure upgrades to the base IT infrastructure are identified.
Assist customers in developing/submitting recommendations for equipment and funds.
Assist personnel in planning/developing new or additional infrastructure/architecture capabilities.
Coordinate efforts between system customers, support personnel, commercial vendors to identify/resolve system anomalies.
Conduct feasibility studies to identify and analyze system failures and analyzes data to determine if trends exist which forecast the need for future replacement or modification of system hardware and software.
As budget constraints dictate, evaluates alternative means of satisfying user requirements and provides management with the most technically feasible and cost efficient approaches to meet changing needs.
Keep abreast of changes in technology to assist management in preparing for future enhancements.
02/2001 to Current
Cyber Transport/ Client Systems Workcenter Supervisor Company Name － City , State
Kevin L.
Trostle, DSN 266-4800, COMM.
865) 336-4800
Manage Cyber Transport/Client Systems work center personnel.
Set and adjust work priorities, evaluate, and counsel subordinates.
Document training of personnel using Computer based training system (TBA)
Sustain and operate systems through effective troubleshooting, repair, PMI's, system performance testing/analysis.
Systems include network infrastructure equipment, cabling, voice systems, video systems, small computers, and printers
Maintain close working relationship with Communications Focal Point--production requirements/Remedy tickets.
07/1996 to 07/2000
F-16 Ejection System Technician Company Name － City , State
Ronald Buckman, COMM.
803) 895-1190
Troubleshot, removed, tested, inspected, repaired, modified, and installed explosive and non-explosive components and assemblies on ejection systems.
Performed preventative maintenance on over ninety different electronically fired explosive devices ensuring proper wiring and termination.
Foreign object damage monitor, briefed wing commander monthly on findings.
Ran entire supply system ensuring all parts and supplies were readily available.
Hazardous materials monitor.
Explosive inspector.
Ensured proper grounding points were present in shop to prevent electrostatic discharge to explosive components.
Section workgroup manager in charge of maintaining computers and ensured needed software was installed.
Shop computer security monitor.
Trained and supervised personnel.
Quality Assurance Assessor.
Education and Training
JUN 1996
HS Diploma : General Studies Brockport High School － City , State General Studies
MAY 2003
BS Degree : Electrical Engineering University of TN － City , State Electrical Engineering
November 1996
USAF, Electronic Principles, June 2002 to August 2002; USAF, Telephone Systems Apprentice Course, September 2002 to December 2002; USAF, Aircrew Egress Systems Apprentice Course Numerous certificates for web-based training on LAN fundamentals, routers, topologies, cisco networking, etc.
Interests
While stationed in South Carolina performed three years of volunteer electrical work for Habitat for Humanity. While doing this work I learned the fundamentals of wiring a house for electric, cable, and telephone.
AWARDS:
Superior Performer, 2nd Quarter 2003; USAF Achievement Medal, June 2000; Humanitarian Service Medal, January 1998; 20 CRS Maintenance Professional of the Year, 1998; Airman of the Quarter, May 1997; Airman of the Month, March 1997; Airman of the Month, February 1997
OTHER INFORMATION:
While stationed in South Carolina performed three years of volunteer electrical work for Habitat for Humanity. While doing this work I learned the fundamentals of wiring a house for electric, cable, and telephone.
",INFORMATION-TECHNOLOGY
57667857," HR CONSULTANT Summary Detail-oriented 25 years human resources professional who excels under tight deadlines, while anticipating and averting potential problems by proactively streamlining processes to find the perfect applicant. Highlights PHR Certified Professionals in Human Resources Association Excellent interpersonal and coaching skills Recruiting and selection techniques National Human Resources Association Talent assessments Hiring recommendations Background checks Training and development Hiring and retention Compensation/payroll Employee relations Regulatory compliance Affirmative Action compliance New hire orientation Mediation expertise Exceptional interpersonal skills PeopleFluent/Taleo expert Accomplishments Human Resources Reduced employee turnover by 18%. Led the Staffing Planning Committee for years. Created a rewards and incentive program that was cited as the driving force behind branch employee retention rate. Implemented a new hire training program for Branch operations specialists. Supervised HR interns and provided assistance in resume building, training and career path development. Designed a standard exit process and interview survey that was implemented permanently.Revamped the orientation process for all new hires, which was implemented company-wide. Experience 07/2015 to Current HR Consultant Company Name － City , State HR and Career Consultant Consult fortune 500 companies in HR Career consultant for potential applicants Executive Recruiting for Banking Professionals 10/2014 to 05/2015 Director of Customer Strategies-Heart Walks Company Name － City , State Recruited and interviewed applicants for Customer Strategies Team. Directed and managed to maximize positive customer experience for all Heart Walks. Identified staff vacancies and recruited, interviewed and selected applicants. Answered employee questions regarding Heart Walks and resolved any issues. Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Defined strategy and business plan for Heart Walks for the Southwest Affiliate including 6 states. Executed integrated advertising campaign across multiple media channels. Implemented and evolved high-impact strategies to target new business opportunities and new markets. Created the look and feel of the organization's online presence in social media forums. 06/2014 to 05/2015 Human Resources-Recruiter Company Name － City , State Recruited and interviewed 100-200 applicants per month. Advised managers on organizational policy matters and recommend needed changes. Directed personnel, training and labor relations activities. Identified staff vacancies and recruited, interviewed and selected applicants. Reviewed federal and state laws to confirm and enforce company compliance. Addressed inquires from employees and management regarding new-hire activity and ongoing employee relation issues. Created and modified job descriptions within all departments. Worked with senior-level management to create fair and consistent HR policies and procedures. Worked with HR advisors and HR representatives on establishing consistent hiring practices. Facilitated monthly meetings to develop strategies that would positively influence workplace relationships. Processed all salary changes stemming from merit increases, promotions, bonuses and pay adjustments. Conducted telephone and onsite exit interviews for all employees. Answered employee questions during the entrance and exit interview processes. Worked closely with HR business partners to facilitate year-end talent reviews and articulate team strengths. Selected and interviewed candidates for all available positions.Created job descriptions to attract a targeted talent pool within the market wage range. All social media and military recruitment. 09/2012 to 05/2014 Talent Attraction Company Name － City , State Conduct reference or background checks on job applicants. Conduct exit interviews and ensure that necessary employment termination paperwork is completed. Confer with management to develop or implement personnel policies or procedures. Contact job applicants to inform them of the status of their applications. Develop or implement recruiting strategies to meet current or anticipated staffing needs. Hire employees and process hiring-related paperwork. Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities. Interpret and explain human resources policies, procedures, laws, standards, or regulations. Interview job applicants to obtain information on work history, training, education, orjob skills. Maintain and update human resources documents, such as organizational charts, employee handbooks or directories, or performance evaluation forms. Maintain current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as the Americans with Disabilities Act (ADA). Perform searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, or employee referrals. Prepare or maintain employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software. Provide management with information or training related to interviewing, performance appraisals, counseling techniques, or documentation of performance issues. Review employment applications and job orders to match applicants with job requirements. Schedule or administer skill, intelligence, psychological, or drug tests for current or prospective employees. Schedule or conduct new employee orientations. Select qualified job applicants or refer them to managers, making hiring recommendations when appropriate. Advise management on organizing, preparing, or implementing recruiting or retention programs. Coordinate with outside staffing agencies to secure temporary employees, based on departmental needs. Evaluate recruitment or selection criteria to ensure conformance to professional, statistical, or testing standards, recommending revisions, as needed. Evaluate selection or testing techniques by conducting research or follow-up activities and conferring with management or supervisory personnel. Review and evaluate applicant qualifications or eligibility for specified licensing, according to established guidelines and designated licensing codes. Perform difficult staffing duties, including dealing with understaffed, refereeing disputes, firing employees, and administering disciplinary procedures. Plan and conduct new employee orientation to foster positive attitude toward organizational objectives. Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend needed changes. Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements. Plan and conduct new employee orientation to foster positive attitude toward organizational objectives. Identify staff vacancies and recruit, interview and select applicants. Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations. Plan, organize, direct, control or coordinate the personnel, training, or labor relations activities of an organization. Represent organization at personnel-related hearings and investigations. Administer compensation, benefits and performance management systems, and safety and recreation programs. Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits. Analyze statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization's personnel policies and practices. Prepare and follow budgets for personnel operations. Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates. Analyze training needs to design employee development, language training and health and safety programs. Conduct exit interviews to identify reasons for employee termination. Oversee the evaluation, classification and rating of occupations and job positions. Prepare personnel forecast to project employment needs. Allocate human resources, ensuring appropriate matches between personnel. Develop, administer and evaluate applicant tests. Provide terminated employees with outplacement or relocation assistance. 02/1999 to 05/2012 Assistant Vice-President-Human Resources Company Name － City , State Develop or implement recruiting strategies to meet current or anticipated staffing needs. Hire employees and process hiring-related paperwork. Contact job applicants to inform them of the status of their applications. Confer with management to develop or implement personnel policies or procedures. Conduct reference or background checks on job applicants. Analyze employment-related data and prepare required reports. Conduct exit interviews and ensure that necessary employment termination paperwork is completed. Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities. Interpret and explain human resources policies, procedures, laws, standards, or regulations. Interview job applicants to obtain information on work history, training, education, or job skills. Maintain and update human resources documents, such as organizational charts, employee handbooks or directories, or performance evaluation forms. Maintain current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as the Americans with Disabilities Act ADA). Perform searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, or employee referrals. Prepare or maintain employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software. Provide management with information or training related to interviewing, performance appraisals, counseling techniques, or documentation of performance issues. Review employment applications and job orders to match applicants with job requirements. Schedule or administer skill, intelligence, psychological, or drug tests for current or prospective employees. Schedule or conduct new employee orientations. Select qualified job applicants or refer them to managers, making hiring recommendations when appropriate. Advise management on organizing, preparing, or implementing recruiting or retention programs. Coordinate with outside staffing agencies to secure temporary employees, based on departmental needs. Evaluate recruitment or selection criteria to ensure conformance to professional, statistical, or testing standards, recommending revisions, as needed. Review and evaluate applicant qualifications or eligibility for specified licensing, according to established guidelines and designated licensing codes. Interests Volunteer of the Year award, Austin, TX 2012 Education Bachelors : BAAS Dallas Baptist University － City , State , United States PHR State Certified Professional of Human Resources High School Diploma Leland High School － City , State Skills ADA, advertisements, benefits, budgets, charts, competitive, counseling, databases, documentation, employee relations, firing, forms, hiring, human resources management, human resources, labor relations, legal, networking, organizing, organizational, performance appraisals, performance appraisals, recruiting, recruitment, research, safety, staffing, supervisory, employee development, employee handbooks. Additional Information ADDITIONAL SKILLS * Volunteer of the Year award, Austin, TX 2012 * PHR State Certified ,United States ","
HR CONSULTANT
Summary
Detail-oriented 25 years human resources professional who excels under tight deadlines, while anticipating and averting potential problems by proactively streamlining processes to find the perfect applicant.
Highlights
PHR Certified Professionals in Human Resources Association
Excellent interpersonal and coaching skills
Recruiting and selection techniques
National Human Resources Association
Talent assessments
Hiring recommendations
Background checks
Training and development
Hiring and retention
Compensation/payroll
Employee relations
Regulatory compliance
Affirmative Action compliance
New hire orientation
Mediation expertise
Exceptional interpersonal skills
PeopleFluent/Taleo expert
Accomplishments
Human Resources
Reduced employee turnover by 18%.
Led the Staffing Planning Committee for years.
Created a rewards and incentive program that was cited as the driving force behind branch employee retention rate.
Implemented a new hire training program for Branch operations specialists.
Supervised HR interns and provided assistance in resume building, training and career path development.
Designed a standard exit process and interview survey that was implemented permanently.Revamped the orientation process for all new hires, which was implemented company-wide.
Experience
07/2015 to Current
HR Consultant Company Name － City , State
HR and Career Consultant
Consult fortune 500 companies in HR
Career consultant for potential applicants
Executive Recruiting for Banking Professionals
10/2014 to 05/2015
Director of Customer Strategies-Heart Walks Company Name － City , State
Recruited and interviewed applicants for Customer Strategies Team.
Directed and managed to maximize positive customer experience for all Heart Walks.
Identified staff vacancies and recruited, interviewed and selected applicants.
Answered employee questions regarding Heart Walks and resolved any issues.
Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
Defined strategy and business plan for Heart Walks for the Southwest Affiliate including 6 states.
Executed integrated advertising campaign across multiple media channels.
Implemented and evolved high-impact strategies to target new business opportunities and new markets.
Created the look and feel of the organization's online presence in social media forums.
06/2014 to 05/2015
Human Resources-Recruiter Company Name － City , State
Recruited and interviewed 100-200 applicants per month.
Advised managers on organizational policy matters and recommend needed changes.
Directed personnel, training and labor relations activities.
Identified staff vacancies and recruited, interviewed and selected applicants.
Reviewed federal and state laws to confirm and enforce company compliance.
Addressed inquires from employees and management regarding new-hire activity and ongoing employee relation issues.
Created and modified job descriptions within all departments.
Worked with senior-level management to create fair and consistent HR policies and procedures.
Worked with HR advisors and HR representatives on establishing consistent hiring practices.
Facilitated monthly meetings to develop strategies that would positively influence workplace relationships.
Processed all salary changes stemming from merit increases, promotions, bonuses and pay adjustments.
Conducted telephone and onsite exit interviews for all employees.
Answered employee questions during the entrance and exit interview processes.
Worked closely with HR business partners to facilitate year-end talent reviews and articulate team strengths.
Selected and interviewed candidates for all available positions.Created job descriptions to attract a targeted talent pool within the market wage range.
All social media and military recruitment.
09/2012 to 05/2014
Talent Attraction Company Name － City , State
Conduct reference or background checks on job applicants.
Conduct exit interviews and ensure that necessary employment termination paperwork is completed.
Confer with management to develop or implement personnel policies or procedures.
Contact job applicants to inform them of the status of their applications.
Develop or implement recruiting strategies to meet current or anticipated staffing needs.
Hire employees and process hiring-related paperwork.
Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities.
Interpret and explain human resources policies, procedures, laws, standards, or regulations.
Interview job applicants to obtain information on work history, training, education, orjob skills.
Maintain and update human resources documents, such as organizational charts, employee handbooks or directories, or performance evaluation forms.
Maintain current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as the Americans with Disabilities Act (ADA).
Perform searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, or employee referrals.
Prepare or maintain employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software.
Provide management with information or training related to interviewing, performance appraisals, counseling techniques, or documentation of performance issues.
Review employment applications and job orders to match applicants with job requirements.
Schedule or administer skill, intelligence, psychological, or drug tests for current or prospective employees.
Schedule or conduct new employee orientations.
Select qualified job applicants or refer them to managers, making hiring recommendations when appropriate.
Advise management on organizing, preparing, or implementing recruiting or retention programs.
Coordinate with outside staffing agencies to secure temporary employees, based on departmental needs.
Evaluate recruitment or selection criteria to ensure conformance to professional, statistical, or testing standards, recommending revisions, as needed.
Evaluate selection or testing techniques by conducting research or follow-up activities and conferring with management or supervisory personnel.
Review and evaluate applicant qualifications or eligibility for specified licensing, according to established guidelines and designated licensing codes.
Perform difficult staffing duties, including dealing with understaffed, refereeing disputes, firing employees, and administering disciplinary procedures.
Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.
Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend needed changes.
Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.
Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.
Identify staff vacancies and recruit, interview and select applicants.
Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations.
Plan, organize, direct, control or coordinate the personnel, training, or labor relations activities of an organization.
Represent organization at personnel-related hearings and investigations.
Administer compensation, benefits and performance management systems, and safety and recreation programs.
Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits.
Analyze statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization's personnel policies and practices.
Prepare and follow budgets for personnel operations.
Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates.
Analyze training needs to design employee development, language training and health and safety programs.
Conduct exit interviews to identify reasons for employee termination.
Oversee the evaluation, classification and rating of occupations and job positions.
Prepare personnel forecast to project employment needs.
Allocate human resources, ensuring appropriate matches between personnel.
Develop, administer and evaluate applicant tests.
Provide terminated employees with outplacement or relocation assistance.
02/1999 to 05/2012
Assistant Vice-President-Human Resources Company Name － City , State
Develop or implement recruiting strategies to meet current or anticipated staffing needs.
Hire employees and process hiring-related paperwork.
Contact job applicants to inform them of the status of their applications.
Confer with management to develop or implement personnel policies or procedures.
Conduct reference or background checks on job applicants.
Analyze employment-related data and prepare required reports.
Conduct exit interviews and ensure that necessary employment termination paperwork is completed.
Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities.
Interpret and explain human resources policies, procedures, laws, standards, or regulations.
Interview job applicants to obtain information on work history, training, education, or job skills.
Maintain and update human resources documents, such as organizational charts, employee handbooks or directories, or performance evaluation forms.
Maintain current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as the Americans with Disabilities Act ADA).
Perform searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, or employee referrals.
Prepare or maintain employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software.
Provide management with information or training related to interviewing, performance appraisals, counseling techniques, or documentation of performance issues.
Review employment applications and job orders to match applicants with job requirements.
Schedule or administer skill, intelligence, psychological, or drug tests for current or prospective employees.
Schedule or conduct new employee orientations.
Select qualified job applicants or refer them to managers, making hiring recommendations when appropriate.
Advise management on organizing, preparing, or implementing recruiting or retention programs.
Coordinate with outside staffing agencies to secure temporary employees, based on departmental needs.
Evaluate recruitment or selection criteria to ensure conformance to professional, statistical, or testing standards, recommending revisions, as needed.
Review and evaluate applicant qualifications or eligibility for specified licensing, according to established guidelines and designated licensing codes.
Interests
Volunteer of the Year award, Austin, TX 2012
Education
Bachelors : BAAS Dallas Baptist University － City , State , United States
PHR State Certified
Professional of Human Resources
High School Diploma Leland High School － City , State
",HR
38642923," CERTIFIED PERSONAL TRAINER AND GROUP FITNESS INSTRUCTOR Summary Wellness professional, certified personal trainer and group fitness Instructor with formal training not only in health and
fitness but also business development, leadership, marketing and communications. Extensive sales and customer service
experience. Goal oriented and self-motivated with talent in motivating others and takes great pride in developing
customized fitness and nutrition plans to meet individual client goals. Core Qualifications Individual and group fitness programming specialist Excellent sales and communication skills Wellness Coach New customer acquisition Fitness assessments Multi-media marketing Fitness equipment operation Special events planning Weight management expert MS Office Proficient Understanding of human anatomy Relationship building expert Certified ACE Personal Trainer Exceptional multi-tasker AFAA Certified Group Fitness Instructor Organized and efficient Tabata Boot Camp Certified Coach Motivated team player Goal-oriented Education Master of Science : Communications - Media Management , 1995 Virginia Commonwealth University － City , State , USA Communications - Media Management Concentration communications, marketing and public relations. Coursework in business management with a focus on
media. Additional coursework in economics and finance. Bachelor of Arts : Journalism marketing , 1985 Radford University － City , State , USA Journalism marketing Experience Certified Personal Trainer and Group Fitness Instructor March 2013 Company Name － City , State Developed and implemented training programs to ensure clients reach fitness goals. Led clients and groups of all ages through personal workouts and skill development training. Administered fitness assessments. Counseled clients on proper nutrition and exercise habits. Wrote fitness articles for publication in club marketing pieces. Developed and implemented fitness challenges for members to increase club visits and generate excitement. Encouraged and motivated members to attend group fitness classes. Participated in club promotions to recruit new members and increase club sales. Recorded training sessions and maintained package rates for each client. Contributed to the operation of a clean, friendly and well maintained health club. Education Specialist April 2011 to November 2012 Company Name － City , State Facilitated relationship building and marketed online and in-house education programs to accounting professionals working in firms companies, governmental agencies and associations Developed and implement online learning initiatives Created and executed on-going comprehensive sales plan for education programs Analyzed market research as well as member database to target programs and marketing efforts Worked closely with marketing team to create and implement marketing plans Collaborated with Senior Education Manager on new content/course development as well as evaluating new educational training opportunities/providers including group self-study and online CPE Negotiated pricing and contracts with clients, speakers and vendors Coordinated delivery of education programs Oversaw database management and tracking of the in-house and online programs Responsible for in-house and online budget financial tracking in a effort to monitor goal attainment Edited conference and seminar footage for webcast and self-study production. Sales Assistant May 2006 to April 2011 Company Name － City , State Developed and maintained excellent working relationship with discussion leaders, vendors, firms, and companies in order to increase sales Created sales proposals for customized CPE training to recruit new clients and retain existing clients Worked with vendors to provide in-house education programs to firms, companies, governmental agencies and associations. Course administration as needed. Administrative Coordinator September 2002 to May 2006 Company Name Managed member database Worked closely with owners to develop targeted marketing plan to maximize membership Coordinated communications and built relationships between competitive gymnastics team staff and parent organization Handled incoming calls from the public, answering program questions and taking registrations. Affiliations Member - Indoor Cycling Association
Member - Idea Health and Fitness Association
Member - PT On The Net Skills accounting, budget, business management, competitive, content, contracts, course development, client, clients, database management, database, delivery, economics, finance, financial, focus, marketing plan, marketing plans, market research, marketing, pricing, proposals, public relations, publication, relationship building, sales, training programs, articles ","
CERTIFIED PERSONAL TRAINER AND GROUP FITNESS INSTRUCTOR
Summary
Wellness professional, certified personal trainer and group fitness Instructor with formal training not only in health and
fitness but also business development, leadership, marketing and communications. Extensive sales and customer service
experience. Goal oriented and self-motivated with talent in motivating others and takes great pride in developing
customized fitness and nutrition plans to meet individual client goals. Core Qualifications Individual and group fitness programming specialist Excellent sales and communication skills Wellness Coach New customer acquisition Fitness assessments Multi-media marketing Fitness equipment operation Special events planning Weight management expert MS Office Proficient Understanding of human anatomy Relationship building expert Certified ACE Personal Trainer Exceptional multi-tasker AFAA Certified Group Fitness Instructor Organized and efficient Tabata Boot Camp Certified Coach Motivated team player Goal-oriented
Education
Master of Science : Communications - Media Management , 1995 Virginia Commonwealth University － City , State , USA Communications - Media Management Concentration communications, marketing and public relations. Coursework in business management with a focus on
media. Additional coursework in economics and finance.
Bachelor of Arts : Journalism marketing , 1985 Radford University － City , State , USA Journalism marketing
Experience
Certified Personal Trainer and Group Fitness Instructor March 2013 Company Name － City , State
Developed and implemented training programs to ensure clients reach fitness goals.
Led clients and groups of all ages through personal workouts and skill development training.
Administered fitness assessments.
Counseled clients on proper nutrition and exercise habits.
Wrote fitness articles for publication in club marketing pieces.
Developed and implemented fitness challenges for members to increase club visits and generate excitement.
Encouraged and motivated members to attend group fitness classes.
Participated in club promotions to recruit new members and increase club sales.
Recorded training sessions and maintained package rates for each client.
Contributed to the operation of a clean, friendly and well maintained health club.
Education Specialist April 2011 to November 2012 Company Name － City , State
Facilitated relationship building and marketed online and in-house education programs to accounting professionals working in firms companies, governmental agencies and associations Developed and implement online learning initiatives Created and executed on-going comprehensive sales plan for education programs Analyzed market research as well as member database to target programs and marketing efforts Worked closely with marketing team to create and implement marketing plans Collaborated with Senior Education Manager on new content/course development as well as evaluating new educational training opportunities/providers including group self-study and online CPE Negotiated pricing and contracts with clients, speakers and vendors Coordinated delivery of education programs Oversaw database management and tracking of the in-house and online programs Responsible for in-house and online budget financial tracking in a effort to monitor goal attainment Edited conference and seminar footage for webcast and self-study production.
Sales Assistant May 2006 to April 2011 Company Name － City , State
Developed and maintained excellent working relationship with discussion leaders, vendors, firms, and companies in order to increase sales Created sales proposals for customized CPE training to recruit new clients and retain existing clients Worked with vendors to provide in-house education programs to firms, companies, governmental agencies and associations.
Course administration as needed.
Administrative Coordinator September 2002 to May 2006 Company Name
Managed member database Worked closely with owners to develop targeted marketing plan to maximize membership Coordinated communications and built relationships between competitive gymnastics team staff and parent organization Handled incoming calls from the public, answering program questions and taking registrations.
Affiliations
Member - Indoor Cycling Association
Member - Idea Health and Fitness Association
Member - PT On The Net
",FITNESS
17254634," OVERNIGHT PHARMACY TECHNICIAN Professional Summary Highly motivated and skilled individual with extensive background experience in customer service, administration, retail; long-term care; and hospital pharmacy. Studied Intro to Pharmacy, Anatomy & Physiology, Medical Terminology, Pharmacology & Pharmaceutical Calculations. Trained in the principles of Pharmacy Math and Dosages with knowledge of unit dose and medication preparation. Computer proficiency in MS Word, Excel, Access and PowerPoint.  Education and Training Rasmussen College December 2013 Associate of Applied Science : Pharmacy City , State GPA: GPA: 3.58 Dean's list awardee: 4 consecutive quarters. Two-year Pharmacy Technician program which included both pharmacy based and general education courses. ​ GPA: 3.58 Dean's list awardee: 4 consecutive quarters. Skills Trained in compounding all intravenous and chemotherapy admixtures. Extensive training in calculating and compounding pediatric admixtures and chemotherapy. Skilled in taking on multiple tasks in a fast paced environment. Knowledge of the processes involved in maintaining a sterile environment for compounding IVs. Licenses Certified and Licensed Pharmacy Technician by the State of Illinois Skill Highlights Strong decision-making ability Efficient and accurate Strong clinical background Accomplished in pediatrics Hospital and retail pharmacy professional Inventory management Medication compounding expert Pharmaceutical storage awareness HIPAA trained Exceptional patient care and interaction Meticulous attention to detail Excellent multi-tasker Works well under pressure Able to work with hands continuously Ability to handle fast-paced environment Strong organizational skills Active listening skills Sharp problem solver Energetic work attitude Large cash/check deposits expert Customer service expert Adaptive team player Opening/closing procedures Focused on customer satisfaction Skilled multi-tasker Cash handling Reliable team worker Food and beverage handling expert Strong customer relationship builder Able to work in a fast paced environment Alcohol knowledge Strong leader Professional Experience Company Name October 2014 to Current Overnight Pharmacy Technician City , State Fill all scheduled and stat patient orders. Process all refill requests in Care Connection, charge patient, print, and fill patient order. Fill all code carts, clot boxes, or any other emergency drug kits. Take inventory of all batched IV compounds based on set par levels and drug stability. Answer phone calls to assist Pharmacists in resolving any questions or problems that do not require and RPh. Compound all routine IV order while paying  special attention to all STAT IV orders that are extremely time sensitive in severe situations. Compound any chemotherapy orders using appropriate personal protective equipment, correct supplies for closed-system compounding, and correct calculations for appropriate dosage. Company Name August 2014 to April 2015 Pharmacy Technician Registry City , State Fill unit dose medications, as well as compounding admixtures STAT orders for patients. Prepare and refill the anesthesia, epidural, and crash cart trays to be replaced in carts. Collect and prepare all medications and patient orders for Pyxis. Refill the Pyxis machine with correct medications, pull all outdated medications, as well as returns/discontinued patient medications. Sterile compounding of all IV fluids using aseptic technique. Company Name January 2014 to April 2015 IV Technician City , State Compound all intravenous admixtures using proper sterilization techniques. Correctly label all IV compounds with accurate patient, drug, and facility information. Scan all orders to designated totes sorted by facility. Restock all supplies used for orders and place an order with purchaser for any items that are low in stock. Company Name April 2013 to January 2014 Control Technician/Control EDK Technician/Fill Floor Technician City , State Control Technician- Fill and send narcotic prescription orders for patients. Take inventory of all narcotics on hand everyday. Control EDK Technician- Take inventory of all returned narcotic Emergency Drug Kits, document all drugs removed by nursing facilities, and replenish missing drugs in each box. Fill floor technician-Fill and send prescriptions orders for patients, as well as non-sterile compounding of topical and oral medications. Company Name July 2012 to May 2013 Certified Pharmacy Technician City , State Verify prescription, count medication, label, and dispense. Type and process new prescriptions. Ordering medication through warehouse or McKesson. Troubleshooting insurance problems. Comprehensive knowledge about HIPAA laws. Company Name April 2012 to October 2012 Administrative Assistant City , State Successful leader, equally effective as member of a team. Highly organized able to multi-task and accomplish multiple objectives. Professional demeanor and attentive to detail. Expertise in coordinating and supervising school functions and activities. Company Name May 2008 to January 2012 Cashier / Server City , State Cross trained as cashier and wait staff in fast-paced restaurant. Cashing out all orders on the register and retrieving customer's items. Extensive cash handling in large amounts. Calculating using basic math to give appropriate amount of change to customers. Assisted in the training of all new employees. Delivered exceptional service to all customers in a timely and friendly manner inside dining room and pick up areas of the restaurant. Served all customer who were dining in their food as well as mixing all alcoholic and non-alcoholic. ","
OVERNIGHT PHARMACY TECHNICIAN
Professional Summary
Highly motivated and skilled individual with extensive background experience in customer service, administration, retail; long-term care; and hospital pharmacy. Studied Intro to Pharmacy, Anatomy & Physiology, Medical Terminology, Pharmacology & Pharmaceutical Calculations. Trained in the principles of Pharmacy Math and Dosages with knowledge of unit dose and medication preparation. Computer proficiency in MS Word, Excel, Access and PowerPoint. 
Education and Training
Rasmussen College December 2013 Associate of Applied Science : Pharmacy City , State GPA: GPA: 3.58 Dean's list awardee: 4 consecutive quarters.
Two-year Pharmacy Technician program which included both pharmacy based and general education courses.
‚Äã
GPA: 3.58 Dean's list awardee: 4 consecutive quarters.
Skills
Trained in compounding all intravenous and chemotherapy admixtures.
Extensive training in calculating and compounding pediatric admixtures and chemotherapy.
Skilled in taking on multiple tasks in a fast paced environment.
Knowledge of the processes involved in maintaining a sterile environment for compounding IVs.
Licenses
Certified and Licensed Pharmacy Technician by the State of Illinois
Skill Highlights
Strong decision-making ability
Efficient and accurate
Strong clinical background
Accomplished in pediatrics
Hospital and retail pharmacy professional
Inventory management
Medication compounding expert
Pharmaceutical storage awareness
HIPAA trained
Exceptional patient care and interaction
Meticulous attention to detail
Excellent multi-tasker
Works well under pressure
Able to work with hands continuously
Ability to handle fast-paced environment
Strong organizational skills
Active listening skills
Sharp problem solver
Energetic work attitude
Large cash/check deposits expert
Customer service expert
Adaptive team player
Opening/closing procedures
Focused on customer satisfaction
Skilled multi-tasker
Cash handling
Reliable team worker
Food and beverage handling expert
Strong customer relationship builder
Able to work in a fast paced environment
Alcohol knowledge
Strong leader
Professional Experience
Company Name October 2014 to Current Overnight Pharmacy Technician City , State
Fill all scheduled and stat patient orders.
Process all refill requests in Care Connection, charge patient, print, and fill patient order.
Fill all code carts, clot boxes, or any other emergency drug kits.
Take inventory of all batched IV compounds based on set par levels and drug stability.
Answer phone calls to assist Pharmacists in resolving any questions or problems that do not require and RPh.
Compound all routine IV order while paying  special attention to all STAT IV orders that are extremely time sensitive in severe situations.
Compound any chemotherapy orders using appropriate personal protective equipment, correct supplies for closed-system compounding, and correct calculations for appropriate dosage.
Company Name August 2014 to April 2015 Pharmacy Technician Registry City , State
Fill unit dose medications, as well as compounding admixtures STAT orders for patients.
Prepare and refill the anesthesia, epidural, and crash cart trays to be replaced in carts.
Collect and prepare all medications and patient orders for Pyxis.
Refill the Pyxis machine with correct medications, pull all outdated medications, as well as returns/discontinued patient medications.
Sterile compounding of all IV fluids using aseptic technique.
Company Name January 2014 to April 2015 IV Technician City , State
Compound all intravenous admixtures using proper sterilization techniques.
Correctly label all IV compounds with accurate patient, drug, and facility information.
Scan all orders to designated totes sorted by facility.
Restock all supplies used for orders and place an order with purchaser for any items that are low in stock.
Company Name April 2013 to January 2014 Control Technician/Control EDK Technician/Fill Floor Technician City , State
Control Technician- Fill and send narcotic prescription orders for patients. Take inventory of all narcotics on hand everyday.
Control EDK Technician- Take inventory of all returned narcotic Emergency Drug Kits, document all drugs removed by nursing facilities, and replenish missing drugs in each box.
Fill floor technician-Fill and send prescriptions orders for patients, as well as non-sterile compounding of topical and oral medications.
Company Name July 2012 to May 2013 Certified Pharmacy Technician City , State
Verify prescription, count medication, label, and dispense.
Type and process new prescriptions.
Ordering medication through warehouse or McKesson.
Troubleshooting insurance problems.
Comprehensive knowledge about HIPAA laws.
Company Name April 2012 to October 2012 Administrative Assistant City , State
Successful leader, equally effective as member of a team.
Highly organized able to multi-task and accomplish multiple objectives.
Professional demeanor and attentive to detail.
Expertise in coordinating and supervising school functions and activities.
Company Name May 2008 to January 2012 Cashier / Server City , State
Cross trained as cashier and wait staff in fast-paced restaurant.
Cashing out all orders on the register and retrieving customer's items.
Extensive cash handling in large amounts.
Calculating using basic math to give appropriate amount of change to customers.
Assisted in the training of all new employees.
Delivered exceptional service to all customers in a timely and friendly manner inside dining room and pick up areas of the restaurant.
Served all customer who were dining in their food as well as mixing all alcoholic and non-alcoholic.
",ADVOCATE
15791766," PROJECT MANAGER Summary Technical Support Professional skilled at resolving complex customer service issues in a timely manner. Enjoys troubleshooting to find solutions to technical issues. Successful at driving financial and productivity results in fast paced environments. Highlights Windows XP/7/8, Server 2003/2008 Active Directory, MS Outlook 2007/2010 SCCM, RDC, SMS PC Hardware/Software, Printers, Copiers, Laptops, Mobile devices Routers, Switches, Storage VPN, VOIP, Wifi Avaya PBX systems Remedy Accomplishments Exceeded monthly goals by successfully handling more than 50 calls per day. Reduced technical exceptions to management by 40% to only 15 per day. Experience 07/2013 to Current Project Manager Company Name － City , State Built and maintained successful relationships with service providers, dealers and consumers. Provided base level IT support to company personnel. Defined project deliverables and monitored status of tasks. Delivered status reports to stakeholders for budgeting and planning purposes. Collaborated with cross-functional teams to draft project schedules and plans. Monitored costs, timescales and resources used to achieve [Goal]. Monitored team progress and enforced deadlines. Partnered with [Department Name] and [Department name] to address [Issue description]. Planned, implemented and managed all project contracts, performed scheduling, risk analysis, quality control and trained staff. Key Performance: Managed 40 team members with the ability to initiate/manage cross-functional teams and multi-disciplinary projects. Increased productivity with critical thinking, decision-making and problem solving skills. Planned, organized and scheduled daily activities. Excellent communication skills to coordinate with customers, vendors, and stakeholders. Skilled in leading, negotiating and delegating abilities. Tolerant to stressed situations. 03/2004 to 07/2013 Information Technology Specialist Company Name － City , State Trained new employees and explained protocols clearly and efficiently. Researched issues on various computer systems and databases to resolve complaints and answer inquiries. 9 years experience working as an agent to all corporate systems in the field, call center and central service office. Analyzed system problems, performed troubleshooting, ensured connectivity and trained staff. Key Performance: Managed and supported workstations on TCP/IP, VPN, and Wi-Fi networks, managed Active Directory, SCCM, VOIP, Avaya PBX systems. Managed and supported workstations in various locations with use of SMS (System management software) and remote tools such as VNC, RDC and Active Directory Facilitated Adds/Moves/Changes on Avaya PBX telephone systems Supported the integration of new technologies such as Cloud printing and CSO (Remote Enterprise) into operation. Maintenance & Upgrades: Performed weekly health checks via SMS and documented results for problem resolutions Performed routine maintenance on workstations, IP phones, Xerox copiers, HP printers and laptop computers. Performed all hardware/software upgrades servers, workstations, copiers and printers. Acted as a liaison to resolve all technical issues for vendors, managers, trainers etc. Developed and maintained documentation needed by support staff, including troubleshooting steps, installation instructions, new tools overviews, and contact lists. Responsible for notifying users of network/system issues. Established solid work relationships with management, technical staff, vendors, end users. Education 6/2012 Master of Science : Management, Project Management Colorado Technical University GPA: GPA: 3.35 Coursework in Business, Management and Communications Management, Project Management GPA: 3.35 10/2009 Bachelor of Science : Information Technology University of Phoenix GPA: GPA: 3.53 Coursework in Distributed Computing, Networks and Databases Information Technology GPA: 3.53 Certifications CompTIA Network + Certified, 2006 A+ Hardware/Software Certified, 2006 Microsoft Corporation Microsoft Certified Professional Certified, 2006 MCSE- Windows 2000, Pasadena, CA Certified, 2000 Skills A+, Active Directory, agile, Avaya, call center, Excellent communication, CA, Hardware, contracts, critical thinking, customer service, decision-making, documentation, functional, help-desk, HP printers, IP, laptop computers, Laptops, Microsoft Certified Professional, MCSE, office, MS Outlook, Windows, Windows OS, Windows 2000, 2000, negotiating, Enterprise, Network, networks, PBX, PC Hardware, telephone systems, Copiers, Printers, problem solving skills, quality control, risk analysis, Routers, scheduling, servers, SMS, Switches, TCP/IP, tech support, phones, troubleshooting, Upgrades, VOIP, VPN, Xerox copiers ","
PROJECT MANAGER
Summary
Technical Support Professional skilled at resolving complex customer service issues in a timely manner. Enjoys troubleshooting to find solutions to technical issues. Successful at driving financial and productivity results in fast paced environments.
Highlights
Windows XP/7/8, Server 2003/2008
Active Directory, MS Outlook 2007/2010
SCCM, RDC, SMS
PC Hardware/Software, Printers, Copiers, Laptops, Mobile devices
Routers, Switches, Storage
VPN, VOIP, Wifi
Avaya PBX systems
Remedy
Accomplishments
Exceeded monthly goals by successfully handling more than 50 calls per day. Reduced technical exceptions to management by 40% to only 15 per day.
Experience
07/2013 to Current
Project Manager Company Name － City , State
Built and maintained successful relationships with service providers, dealers and consumers.
Provided base level IT support to company personnel.
Defined project deliverables and monitored status of tasks.
Delivered status reports to stakeholders for budgeting and planning purposes.
Collaborated with cross-functional teams to draft project schedules and plans.
Monitored costs, timescales and resources used to achieve [Goal].
Monitored team progress and enforced deadlines.
Partnered with [Department Name] and [Department name] to address [Issue description].
Planned, implemented and managed all project contracts, performed scheduling, risk analysis, quality control and trained staff.
Key Performance: Managed 40 team members with the ability to initiate/manage cross-functional teams and multi-disciplinary projects.
Increased productivity with critical thinking, decision-making and problem solving skills.
Planned, organized and scheduled daily activities.
Excellent communication skills to coordinate with customers, vendors, and stakeholders.
Skilled in leading, negotiating and delegating abilities.
Tolerant to stressed situations.
03/2004 to 07/2013
Information Technology Specialist Company Name － City , State
Trained new employees and explained protocols clearly and efficiently.
Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
9 years experience working as an agent to all corporate systems in the field, call center and central service office.
Analyzed system problems, performed troubleshooting, ensured connectivity and trained staff.
Key Performance: Managed and supported workstations on TCP/IP, VPN, and Wi-Fi networks, managed Active Directory, SCCM, VOIP, Avaya PBX systems.
Managed and supported workstations in various locations with use of SMS (System management software) and remote tools such as VNC, RDC and Active Directory Facilitated Adds/Moves/Changes on Avaya PBX telephone systems Supported the integration of new technologies such as Cloud printing and CSO (Remote Enterprise) into operation.
Maintenance & Upgrades: Performed weekly health checks via SMS and documented results for problem resolutions Performed routine maintenance on workstations, IP phones, Xerox copiers, HP printers and laptop computers.
Performed all hardware/software upgrades servers, workstations, copiers and printers.
Acted as a liaison to resolve all technical issues for vendors, managers, trainers etc.
Developed and maintained documentation needed by support staff, including troubleshooting steps, installation instructions, new tools overviews, and contact lists.
Responsible for notifying users of network/system issues.
Established solid work relationships with management, technical staff, vendors, end users.
Education
6/2012
Master of Science : Management, Project Management Colorado Technical University GPA: GPA: 3.35
Coursework in Business, Management and Communications
Management, Project Management GPA: 3.35
10/2009
Bachelor of Science : Information Technology University of Phoenix GPA: GPA: 3.53
Coursework in Distributed Computing, Networks and Databases
Information Technology GPA: 3.53
Certifications
CompTIA Network + Certified, 2006 A+ Hardware/Software Certified, 2006 Microsoft Corporation Microsoft Certified Professional Certified, 2006 MCSE- Windows 2000, Pasadena, CA Certified, 2000
Skills
A+, Active Directory, agile, Avaya, call center, Excellent communication, CA, Hardware, contracts, critical thinking, customer service, decision-making, documentation, functional, help-desk, HP printers, IP, laptop computers, Laptops, Microsoft Certified Professional, MCSE, office, MS Outlook, Windows, Windows OS, Windows 2000, 2000, negotiating, Enterprise, Network, networks, PBX, PC Hardware, telephone systems, Copiers, Printers, problem solving skills, quality control, risk analysis, Routers, scheduling, servers, SMS, Switches, TCP/IP, tech support, phones, troubleshooting, Upgrades, VOIP, VPN, Xerox copiers
",INFORMATION-TECHNOLOGY
17730889," ASSISTANT TO BUSINESS DEVELOPMENT ADMINISTRATOR Professional Profile Organized administrative professional with hands-on experience supporting business areas such as real-estate, finance, database management, customer service and human resources. Collaborative team player with strong communication, decision-making and time management abilities. Qualifications Able to meet performance and outcome goals Create and maintain employer and client databases and files Effectively identify client needs through good judgment and interview techniques Maintain updated case notes on each client  Provide assistance and guidance relating to the interview process Conduct employer outreach as needed Conduct follow-up evaluations with client and employer Develop job opportunities and act as a liaison between client and the employer Maintain timely documentation and reports according to stated guidelines Provide referrals to community partners Conduct program presentations  Detail oriented, flexible and reliable Relevant Experience Managed major office relocation with only one day of downtime. Experience Assistant to Business Development Administrator January 2016 to Current Company Name － City , State Updated employee paperwork and records. Greeted visitors promptly and directed to correct locations. Scheduled appointments and maintained master calendar. Wrote professional business correspondence. Drafted internal documents and memoranda. Prioritized project components and organized scopes. Liaised directly with customers to meet needs and maintain satisfaction. Office and Sales Manager November 2013 to January 2015 Company Name － City , State Successfully managed the activities of five team members in multiple locations. Created training manuals targeted at resolving even the most difficult customer issues. Developed, implemented and monitored programs to maximize customer satisfaction. Verified that information in the computer system was up-to-date and accurate. Verified and logged in deadlines for responding to daily inquiries. Identified operational processes inefficiencies and recommended necessary improvements. Provided base level IT support to company personnel. Resolved customer complaints and concerns with strong verbal and negotiation skills. Maintained composure and patience in face of difficult customer situations. Trained new employees and explained protocols clearly and efficiently. Solicited referrals from satisfied clients. Developed and executed sales promotions. Cold-called prospective customers to build relationship. Generated high volume of referrals. Evaluated and managed new strategic business opportunities. Designed web and other content, including monthly newsletters and promotional calendars. Educated clients on the current real estate market and answered any questions they had. Acted as a listing agent for brokers. Coordinated appointments with prospective buyers to showcase houses and plots. Verified that the legal formalities were completed prior to closing dates. Negotiated contracts and coordinate with lenders, attorneys and inspectors. Administrative and Legal Assistant June 2005 to January 2013 Company Name － City , State Accurately entered client data into a company-based software program. Organized client calendars, prepared mailings and handled high call volumes. Examined Deeds of Trust to determine the grantor, grantee, trustee and loan amount. Drafted judicial correspondence and handled all court mailings. Researched documents and publications for details that would establish evidence. Arranged all correspondence on behalf of the attorney. Worked with attorneys and case reviewers to resolve legal complaints. Prepared clients for appointments and interviews. Traveled with the manager to take notes and dictation at meetings. Handled incoming and outgoing correspondence, including mail, email and faxes. Screened telephone calls and inquiries and directed them as appropriate. Devised and maintained office systems to efficiently deal with paper flow. Typed documents, updated websites and compiled information for meetings. ​ Education Bachelor of Science : Applied Studies/Online C. S. U. Dominguez Hills (CSUDH) － City , State , USA Candidate for graduation December 2016 Coursework in Marketing and Public Relations Coursework in Organization Leadership Coursework in Organizational Behavior Coursework in Public Policy Coursework in Public Relations Coursework in Communications, English and Journalism coursework  Dean List 3.9 GPA Legal Studies , 2014 Pasadena City College － City , State , USA American Bar Association Approved Certification   Coursework in Legal Terminology  Coursework in Courts and Political Science Legal system software training Coursework in Probate and Criminology Coursework in Immigration and Business law  Coursework in Family law and civil code of procedures California Real Estate Salesperson License : Real Estate , 2005 Real Estate Trainers － City , State , USA Skills Adobe Acrobat, Microsoft Office, Outlook, Client and Employee Management, Excellent Customer Service Skills, Client Relations, Privileges & Fiduciary Understanding, Budgeting and Financial Planning   ","
ASSISTANT TO BUSINESS DEVELOPMENT ADMINISTRATOR
Professional Profile
Organized administrative professional with hands-on experience supporting business areas such as real-estate, finance, database management, customer service and human resources. Collaborative team player with strong communication, decision-making and time management abilities.
Qualifications
Able to meet performance and outcome goals
Create and maintain employer and client databases and files
Effectively identify client needs through good judgment and interview techniques
Maintain updated case notes on each client 
Provide assistance and guidance relating to the interview process
Conduct employer outreach as needed
Conduct follow-up evaluations with client and employer
Develop job opportunities and act as a liaison between client and the employer
Maintain timely documentation and reports according to stated guidelines
Provide referrals to community partners
Conduct program presentations 
Detail oriented, flexible and reliable
Relevant Experience
Managed major office relocation with only one day of downtime.
Experience
Assistant to Business Development Administrator January 2016 to Current Company Name － City , State
Updated employee paperwork and records.
Greeted visitors promptly and directed to correct locations.
Scheduled appointments and maintained master calendar.
Wrote professional business correspondence.
Drafted internal documents and memoranda.
Prioritized project components and organized scopes.
Liaised directly with customers to meet needs and maintain satisfaction.
Office and Sales Manager November 2013 to January 2015 Company Name － City , State
Successfully managed the activities of five team members in multiple locations.
Created training manuals targeted at resolving even the most difficult customer issues.
Developed, implemented and monitored programs to maximize customer satisfaction.
Verified that information in the computer system was up-to-date and accurate.
Verified and logged in deadlines for responding to daily inquiries.
Identified operational processes inefficiencies and recommended necessary improvements.
Provided base level IT support to company personnel.
Resolved customer complaints and concerns with strong verbal and negotiation skills.
Maintained composure and patience in face of difficult customer situations.
Trained new employees and explained protocols clearly and efficiently.
Solicited referrals from satisfied clients.
Developed and executed sales promotions.
Cold-called prospective customers to build relationship.
Generated high volume of referrals.
Evaluated and managed new strategic business opportunities.
Designed web and other content, including monthly newsletters and promotional calendars.
Educated clients on the current real estate market and answered any questions they had.
Acted as a listing agent for brokers.
Coordinated appointments with prospective buyers to showcase houses and plots.
Verified that the legal formalities were completed prior to closing dates.
Negotiated contracts and coordinate with lenders, attorneys and inspectors.
Administrative and Legal Assistant June 2005 to January 2013 Company Name － City , State
Accurately entered client data into a company-based software program.
Organized client calendars, prepared mailings and handled high call volumes.
Examined Deeds of Trust to determine the grantor, grantee, trustee and loan amount.
Drafted judicial correspondence and handled all court mailings.
Researched documents and publications for details that would establish evidence.
Arranged all correspondence on behalf of the attorney.
Worked with attorneys and case reviewers to resolve legal complaints.
Prepared clients for appointments and interviews.
Traveled with the manager to take notes and dictation at meetings.
Handled incoming and outgoing correspondence, including mail, email and faxes.
Screened telephone calls and inquiries and directed them as appropriate.
Devised and maintained office systems to efficiently deal with paper flow.
Typed documents, updated websites and compiled information for meetings.
‚Äã
Education
Bachelor of Science : Applied Studies/Online C. S. U. Dominguez Hills (CSUDH) － City , State , USA
Candidate for graduation December 2016
Coursework in Marketing and Public Relations
Coursework in Organization Leadership
Coursework in Organizational Behavior
Coursework in Public Policy
Coursework in Public Relations
Coursework in Communications, English
and Journalism coursework 
Dean List 3.9 GPA
Legal Studies , 2014 Pasadena City College － City , State , USA
American Bar Association Approved Certification  
Coursework in Legal Terminology 
Coursework in Courts and Political Science
Legal system software training
Coursework in Probate and Criminology
Coursework in Immigration and Business law 
Coursework in Family law and civil code of procedures
California Real Estate Salesperson License : Real Estate , 2005 Real Estate Trainers － City , State , USA
Skills
Adobe Acrobat, Microsoft Office, Outlook, Client and Employee Management, Excellent Customer Service Skills, Client Relations, Privileges & Fiduciary Understanding, Budgeting and Financial Planning  
",BUSINESS-DEVELOPMENT
26994282," SALES Professional Summary Talented Construction Manager with more than twenty years of success on various projects as an Independent Contractor. Solid experience managing all levels of small to large scale projects. Extensive experience in the preparation of complete cost estimation. Accomplished in completing project on time at or under budget. Strong leadership and relationship building skills by providing clear direction and explanation of plans and contract terms. Meticulous work. Proficient at juggling multiple tasks, working under pressure, and take pride in attention to detail. Collaborate successfully with architects, owners and construction staff to complete multi-million dollar projects. Experience 01/2016 to Current Sales Company Name － City , State Sell rifles, pistols, shotguns and their accessories. Provide quality control for state and federal required paperwork. Provide excellent customer service by identifying customer and company needs. Provide company maintenance services. Competently install purchased accessories to customer firearms. 01/1992 to 01/2015 Broadcast Engineer / Construction Project Manager City , State Reviewed plans and specs during the schematic design of pre-construction. Completed tear-down of existing structures and prepared for new construction Coordinated utility service providers according to project schedules. Obtained building and specialty permits from local jurisdictional agencies. Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. Performed regular job site observations to provide direction for all general contractor personnel. Reported to the immediate supervisors on production and conformance with the contract schedule. Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives. Worked with construction administration consultants to plan field observations on schedule. Digitally archived weekly progress and technical ""Knowledge Base"" photographs of all assigned projects. Prepared and followed through on all required punch lists. Oversaw the entire building turnover process, while enhancing communication between all construction managem Assisted the operations group with warranty service repairs. Determined the project schedule, which included the sequence of all construction activities. Prepared regular interval progress reports. Offered technical assistance to service providers. Conducted routine quality audits to ensure that work was progressing per the specifications and initiated corrective actions. Guided and directed third-party inspectors through project construction, commissioning and closeout. Avoided construction delays by efficiently following through with all site inspections in a timely manner. Scheduled all contractors and materials deliveries. Implemented systems to improve process efficiency and reduce the project duration. Trained and promoted continued education for all onsite crew members. 01/1985 to 01/1992 Plumber Company Name － City , State Full time service and repair plumber for residential and commercial sites Developed and implemented a successful contract platform Research and implemented their leak detection unit Built and fostered a strong relationship with the Sacramento area restaurant community Safety Officer for THE Plumbing Company, conducting weekly safety meetings and review Developed and taught plumbing code classes to new and seasoned employees Specialized in replacing restaurant waste-drain vent systems while keeping business open Eliminated risks by correctly identifying potential safety hazards. Interpreted blueprints to determine locations, quantities and sizes of materials required. Expanded trade knowledge by networking with colleagues and participating in courses and seminars. Read blueprints to determine appropriate materials and procedures for each project. Managed job site hazards by accurately locating biohazards, low-grade radiation and chemicals. Independently worked on projects, while offering process coordination and cooperation with other teams. Complied with all local plumbing codes throughout the duration of each project. Inspected structures to avoid any obstruction and delays throughout the project. Prepared detailed records of all project tasks from start to finish. Offered guidance and training to junior team members. Education 1972 High School Diploma Somerville High School － City , State 1976 Associate of Arts : math and science Somerset County Collete － City , State math and science 1978 Bachelor of Arts : Broadcast Communication Geneva College － City , State Broadcast Communication Skills blueprints, Read blueprints, interpersonal & communication, conferences, customer relations, excellent customer service, direction, Hiring, Layout, materials, meetings, networking, new construction, personnel, Plumbing, plumber, improve process, progress, quality, quality control, repairs, Research, Safety, FM, scheduling, seminars, tear, technical assistance, Troubleshooting ","
SALES
Professional Summary
Talented Construction Manager with more than twenty years of success on various projects as an Independent Contractor. Solid experience managing all levels of small to large scale projects. Extensive experience in the preparation of complete cost estimation. Accomplished in completing project on time at or under budget. Strong leadership and relationship building skills by providing clear direction and explanation of plans and contract terms. Meticulous work. Proficient at juggling multiple tasks, working under pressure, and take pride in attention to detail. Collaborate successfully with architects, owners and construction staff to complete multi-million dollar projects.
Experience
01/2016 to Current
Sales Company Name － City , State
Sell rifles, pistols, shotguns and their accessories.
Provide quality control for state and federal required paperwork.
Provide excellent customer service by identifying customer and company needs.
Provide company maintenance services.
Competently install purchased accessories to customer firearms.
01/1992 to 01/2015
Broadcast Engineer / Construction Project Manager City , State
Reviewed plans and specs during the schematic design of pre-construction.
Completed tear-down of existing structures and prepared for new construction Coordinated utility service providers according to project schedules.
Obtained building and specialty permits from local jurisdictional agencies.
Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues.
Performed regular job site observations to provide direction for all general contractor personnel.
Reported to the immediate supervisors on production and conformance with the contract schedule.
Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives.
Worked with construction administration consultants to plan field observations on schedule.
Digitally archived weekly progress and technical ""Knowledge Base"" photographs of all assigned projects.
Prepared and followed through on all required punch lists.
Oversaw the entire building turnover process, while enhancing communication between all construction managem Assisted the operations group with warranty service repairs.
Determined the project schedule, which included the sequence of all construction activities.
Prepared regular interval progress reports.
Offered technical assistance to service providers.
Conducted routine quality audits to ensure that work was progressing per the specifications and initiated corrective actions.
Guided and directed third-party inspectors through project construction, commissioning and closeout.
Avoided construction delays by efficiently following through with all site inspections in a timely manner.
Scheduled all contractors and materials deliveries.
Implemented systems to improve process efficiency and reduce the project duration.
Trained and promoted continued education for all onsite crew members.
01/1985 to 01/1992
Plumber Company Name － City , State
Full time service and repair plumber for residential and commercial sites Developed and implemented a successful contract platform Research and implemented their leak detection unit Built and fostered a strong relationship with the Sacramento area restaurant community Safety Officer for THE Plumbing Company, conducting weekly safety meetings and review Developed and taught plumbing code classes to new and seasoned employees Specialized in replacing restaurant waste-drain vent systems while keeping business open Eliminated risks by correctly identifying potential safety hazards.
Interpreted blueprints to determine locations, quantities and sizes of materials required.
Expanded trade knowledge by networking with colleagues and participating in courses and seminars.
Read blueprints to determine appropriate materials and procedures for each project.
Managed job site hazards by accurately locating biohazards, low-grade radiation and chemicals.
Independently worked on projects, while offering process coordination and cooperation with other teams.
Complied with all local plumbing codes throughout the duration of each project.
Inspected structures to avoid any obstruction and delays throughout the project.
Prepared detailed records of all project tasks from start to finish.
Offered guidance and training to junior team members.
Education
1972
High School Diploma Somerville High School － City , State
1976
Associate of Arts : math and science Somerset County Collete － City , State math and science
1978
Bachelor of Arts : Broadcast Communication Geneva College － City , State Broadcast Communication
",SALES
20390397," ELECTRICAL CAD DESIGNER Summary Highly motivated team player with a vast skill set and strong work ethic.  Proficient in computer aided design (CAD). Experienced in Autocad and Microstation. On-site installation experience both domestically and internationally. Fluent in both verbal and written Spanish.  Highlights Excellent communication techniques Multidisciplinary exposure Project management Lean principles knowledge AutoCAD expert Complex problem solver SharePoint Microsoft Excel, Project and Visio Engineering operational functions Assembly drawing Accomplishments Mastered proprietary engineering software programs and systems. Provided on-site field installation assistance and training both domestically and internationally. Accomplished in writing technical training, troubleshooting, and reference documentation in both English and Spanish. CAD coordinator for the Controls and Electrical Groups. Lean Six Sigma certification at Yellow Belt and Green Belt levels. Experience ELECTRICAL CAD DESIGNER 05/2012 to 03/2017 Company Name City , State Electrical CAD Designer, North America Facilities Engineering Group  Create and assist in creating and maintaining accurate electrical drawings such as plan views of electrical equipment, one line and riser diagrams, panel schematics, panelboard schedules and lighting plans. Support the Process Control, Forming Electronics and Cold End Packaging groups with their CAD and/or design needs. Write scopes of work for electrical contractors. Order equipment. Support the North American factories by providing drawings, technical information or spare parts and designing minor projects. PROJECT PLANNER 01/2011 to 05/2012 Company Name City , State Project Planner for the Machine Manufacturing - Global Glass Technology group. Track orders of machine parts for on-time delivery to machine shops and glass manufacturing facilities based on production schedules .  Create work orders. Go-to contact to coordinate rush shipments.  Customer Service Representative to third party suppliers and machine shops Coordinator of the machine parts repair program. CUSTOMER SERVICE REPRESENTATIVE 09/2008 to 01/2011 Company Name City , State Global Equipment Sales - Global Glass Technology. Order entry, price quotes  Arrange shipments Expedite rush shipments in emergency situations  PROCESS CONTROL DESIGNER AND FIELD SERVICE TECHNICIAN 11/1998 to 09/2008 Company Name City , State Process Control Services - Global Glass Technology. Design proprietary control panels for various furnace/forehearth heating and cooling processes, as defined by project scope, budget and customer requirements for both domestic and international facilities.  Configuration of systems and field equipment.  Perform functional check out of completed panels. Order all panel and field equipment. W rite scope of work and specifications for field contractors On-site installation and training both domestically and internationally in both English and Spanish. Write technical training and troubleshooting documents for both plant personnel and colleagues. Teach training classes on new and existing systems and equipment in both English and Spanish. Education INDUSTRIAL ELECTRONICS OWENS COMMUNITY COLLEGE Industrial Electronics Associates Degree Program Spanish and International Relations STATE UNIVERSITY OF NEW YORK Dual Major of Spanish and International Relations in the Bachelor of Arts Program Skills MICROSOFT OFFICE (WORD, EXCEL, POWERPOINT, OUTLOOK), AUTOCAD, MICROSTATION, PROJECTWISE EXPLORER, ADOBE PROFESSIONAL, JD EDWARDS, ERP, HART COMMUNICATION, SHAREPOINT, SOME SAP EXPERIENCE. ","
ELECTRICAL CAD DESIGNER
Summary
Highly motivated team player with a vast skill set and strong work ethic.  Proficient in computer aided design (CAD). Experienced in Autocad and Microstation. On-site installation experience both domestically and internationally. Fluent in both verbal and written Spanish. 
Highlights
Excellent communication techniques
Multidisciplinary exposure
Project management
Lean principles knowledge
AutoCAD expert
Complex problem solver
SharePoint
Microsoft Excel, Project and Visio
Engineering operational functions
Assembly drawing
Accomplishments
Mastered proprietary engineering software programs and systems.
Provided on-site field installation assistance and training both domestically and internationally.
Accomplished in writing technical training, troubleshooting, and reference documentation in both English and Spanish.
CAD coordinator for the Controls and Electrical Groups.
Lean Six Sigma certification at Yellow Belt and Green Belt levels.
Experience
ELECTRICAL CAD DESIGNER 05/2012 to 03/2017 Company Name City , State
Electrical CAD Designer, North America Facilities Engineering Group 
Create and assist in creating and maintaining accurate electrical drawings such as plan views of electrical equipment, one line and riser diagrams, panel schematics, panelboard schedules and lighting plans.
Support the Process Control, Forming Electronics and Cold End Packaging groups with their CAD and/or design needs.
Write scopes of work for electrical contractors.
Order equipment.
Support the North American factories by providing drawings, technical information or spare parts and designing minor projects.
PROJECT PLANNER 01/2011 to 05/2012 Company Name City , State
Project Planner for the Machine Manufacturing - Global Glass Technology group.
Track orders of machine parts for on-time delivery to machine shops and glass manufacturing facilities based on production schedules . 
Create work orders.
Go-to contact to coordinate rush shipments. 
Customer Service Representative to third party suppliers and machine shops
Coordinator of the machine parts repair program.
CUSTOMER SERVICE REPRESENTATIVE 09/2008 to 01/2011 Company Name City , State
Global Equipment Sales - Global Glass Technology.
Order entry, price quotes 
Arrange shipments
Expedite rush shipments in emergency situations 
PROCESS CONTROL DESIGNER AND FIELD SERVICE TECHNICIAN 11/1998 to 09/2008 Company Name City , State
Process Control Services - Global Glass Technology.
Design proprietary control panels for various furnace/forehearth heating and cooling processes, as defined by project scope, budget and customer requirements for both domestic and international facilities. 
Configuration of systems and field equipment. 
Perform functional check out of completed panels.
Order all panel and field equipment.
W rite scope of work and specifications for field contractors
On-site installation and training both domestically and internationally in both English and Spanish.
Write technical training and troubleshooting documents for both plant personnel and colleagues.
Teach training classes on new and existing systems and equipment in both English and Spanish.
Education
INDUSTRIAL ELECTRONICS OWENS COMMUNITY COLLEGE Industrial Electronics Associates Degree Program
Spanish and International Relations STATE UNIVERSITY OF NEW YORK Dual Major of Spanish and International Relations in the Bachelor of Arts Program
Skills
MICROSOFT OFFICE (WORD, EXCEL, POWERPOINT, OUTLOOK), AUTOCAD, MICROSTATION, PROJECTWISE EXPLORER, ADOBE PROFESSIONAL, JD EDWARDS, ERP, HART COMMUNICATION, SHAREPOINT, SOME SAP EXPERIENCE.
",DESIGNER
29173771," CENTER DIRECTOR/HEAD START FAMILY ADVOCATE Professional Summary Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking a position. Offering excellent communication and good judgment. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Conscientious individual with the ability to multitask and liaise between families and programs to build relationships that support ongoing development and education. A respectful Family Advocate offering case management and crisis intervention skills. Skills Have Directors Credential . Relationship building Parental training Effective communication Family advocacy Family services Leadership Planning and Coordination Good listening skills Community Resources Work History 01/2020 to Current Center Director/Head Start Family Advocate Company Name – City , State Collaborated with families to assist in growth, development and education to increase potential. Identified available community resources and programs for families of disabled children. Visited homes of families and maintained appropriate contact as directed by agency procedures. Observed security measures to maintain confidentiality and restrict access by unauthorized individuals. Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs. Interviewed individuals and families to assess needs and provide informational resources. Carried out day-day-day duties accurately and efficiently. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Kept facility in compliance with all applicable standards and laws. Rewarded, coached, counseled and disciplined employees. Conducted regular staff meetings to obtain feedback on important issues. Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits. Eased team transitions and new employee orientation through effective training and development. Supervised daily operations. Managed 14 Employees. 07/2019 to 12/2019 Center Director/Head Start Family Advocate Company Name – City , State Collaborated with families to assist in growth, development and education to increase potential. Identified available community resources and programs for families of disabled children. Visited homes of families and maintained appropriate contact as directed by agency procedures. Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs. Interviewed individuals and families to assess needs and provide informational resources. Carried out day-day-day duties accurately and efficiently. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Completed home welfare checks to align with state and program guidelines. Recruited and developed solid team of professionals to care for up to 96 children each day. Monitored over 17 employees' day-to-day activities and made plans to rectify any issues . 10/2014 to 07/2019 Head Start Family Advocate Company Name – City , State Collaborated with families to assist in growth, development and education to increase potential. Identified available community resources and programs for families of disabled children. Visited homes of families and maintained appropriate contact as directed by agency procedures. Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs. Documented data and completed accurate updates to case records. Completed home welfare checks to align with state and program guidelines. Carried out day-day-day duties accurately and efficiently. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. 08/2009 to 10/2014 Assistant Teacher Company Name – City , State Kept students on-task with proactive behavior modification and positive reinforcement strategies. Delivered group teaching in classroom setting and implemented individual student support. Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement. Pursued professional development opportunities to cultivate further understanding of considerations governing productive learning environments. Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal. Kept records of student progress for teachers and parents, including details such as behavior, grades, comprehension and personal growth. Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping. Assisted teachers with classroom management and document coordination to maintain positive learning environment. Completed daily reports, meal count sheets and attendance logs. Worked under direction of licensed teacher in and outside of classroom. Education 2014 CDA : Child Development Online/Coach Based - City 05/1981 High School Diploma Mcalester High School - City , State ","
CENTER DIRECTOR/HEAD START FAMILY ADVOCATE
Professional Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking a position. Offering excellent communication and good judgment. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Conscientious individual with the ability to multitask and liaise between families and programs to build relationships that support ongoing development and education. A respectful Family Advocate offering case management and crisis intervention skills.
Skills
Have Directors Credential .
Relationship building
Parental training
Effective communication
Family advocacy
Family services
Leadership
Planning and Coordination
Good listening skills
Community Resources
Work History
01/2020 to Current
Center Director/Head Start Family Advocate Company Name – City , State
Collaborated with families to assist in growth, development and education to increase potential.
Identified available community resources and programs for families of disabled children.
Visited homes of families and maintained appropriate contact as directed by agency procedures.
Observed security measures to maintain confidentiality and restrict access by unauthorized individuals.
Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
Interviewed individuals and families to assess needs and provide informational resources.
Carried out day-day-day duties accurately and efficiently.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Kept facility in compliance with all applicable standards and laws.
Rewarded, coached, counseled and disciplined employees.
Conducted regular staff meetings to obtain feedback on important issues.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Eased team transitions and new employee orientation through effective training and development.
Supervised daily operations.
Managed 14 Employees.
07/2019 to 12/2019
Center Director/Head Start Family Advocate Company Name – City , State
Collaborated with families to assist in growth, development and education to increase potential.
Identified available community resources and programs for families of disabled children.
Visited homes of families and maintained appropriate contact as directed by agency procedures.
Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
Interviewed individuals and families to assess needs and provide informational resources.
Carried out day-day-day duties accurately and efficiently.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Completed home welfare checks to align with state and program guidelines.
Recruited and developed solid team of professionals to care for up to 96 children each day.
Monitored over 17 employees' day-to-day activities and made plans to rectify any issues .
10/2014 to 07/2019
Head Start Family Advocate Company Name – City , State
Collaborated with families to assist in growth, development and education to increase potential.
Identified available community resources and programs for families of disabled children.
Visited homes of families and maintained appropriate contact as directed by agency procedures.
Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
Documented data and completed accurate updates to case records.
Completed home welfare checks to align with state and program guidelines.
Carried out day-day-day duties accurately and efficiently.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
08/2009 to 10/2014
Assistant Teacher Company Name – City , State
Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Delivered group teaching in classroom setting and implemented individual student support.
Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
Pursued professional development opportunities to cultivate further understanding of considerations governing productive learning environments.
Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal.
Kept records of student progress for teachers and parents, including details such as behavior, grades, comprehension and personal growth.
Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Completed daily reports, meal count sheets and attendance logs.
Worked under direction of licensed teacher in and outside of classroom.
Education
2014
CDA : Child Development Online/Coach Based - City
05/1981
High School Diploma Mcalester High School - City , State
",ADVOCATE
17641670," INFORMATION TECHNOLOGY SPECIALIST Professional Summary To secure a position as an Information Technology in a challenging and competitive environment, where my information systems, and network development, design , diagnostics which will fully utilized, and offer new and refreshing ideas in an environment for improvement and efficiency in Networking and Security related areas and offer an opportunity for advancement. Troubleshooting and analytical skills with capacity to accurately identify and assess problems before providing expert solutions. Dedicated to providing quality customer support; consistently meet or exceed client needs by providing service beyond expectation. Communication and interpersonal skills with abitility to listen effectively respond appropriately and maintain mutual comfort level while relating to a diverse group of individuals. Proven project management abilities; able to assume multiple responsibilities and remain productive within time-sensitive and fast-paced environments. Recognized for professionalism, thoroughness, and commitment to quality and teamwork. Ready to assume new challenges to meet or succeed objectives. Core Qualifications Platforms: Windows XP, Windows 7, Server 2003, Server 2008 Hardware: PC's, Dell Servers, HP ProLiant Servers, HP-UX, Sun Servers and Printers set up and installation Applications: MS Office, Symantec, Active Directory, VMware vSphere, BSM (HP Business Service Management), NNMi - iSPI (similar to Netview), HPNA (HP Network Automation) Experience Information Technology Specialist December 2014 to July 2015 Company Name On-Site headquarters in VPSI. Establish and maintain a high level of customer service relative to internal and external customers. Provide technical leadership and support in planning and keeping track of IT budget. Installing network hardware and software including network operating systems, managing and maintaining 12 local physicals and 20 virtual servers; ensuring daily tape backups system using ARC server. Security monthly updates via WSUS for servers and workstations. Works on assignments that are moderately complex in nature. Addressing network issues. Support for a small LAN/WAN network-level problems on the live network using network management tools. Corrects or suggests alternative solutions to problems. Ability to plan prioritizes, organize and document work to maximize performance. Work with end users to collect, analyze and evaluate business information system requirements. Work with VPSI business units/programs to design and develop functionalities that meet business requirements. Use judgment and creativity to design approach to meet requirements/specifications as provided by business development and project managers. Responsible for estimating, creating, and meeting the timeline of the development for release. Develop requirements documents, create technical design documents. Perform system tests, user acceptance tests, and implement plan. Test site and application to ensure proper operation and freedom from defects. Review, analyze, and perform web site content updates in accordance with customer's instructions, standards, and guidance. Attend scheduled meetings and participate as lead or team member accordingly. Network Management System Engineer May 2008 to December 2014 Company Name － City , State Working with NMS team to designs and develops BSM/ NNMi-iSPI / HPNA to analyze, anticipate and remediate service health issues quickly, efficiently. Optomize performance & availability across applications, system, networks and storage, over cloud, virtual and traditional IT environments. Improves user experience at a lower cost to the business. With NNMi-iSPI your network operations team to efficiently manage a network of any size, reduce the business risk of downtime, and increase network service levels. The HP NNMi Smart Plug-in add-on modules (iSPIs) enhance NNMi capabilities and add awareness of specialized network environments, providing your team with the information it needs to anticipate and more quickly find and fix problems. In addition, through unified workflows enabled by advanced integrations, you can repair network faults with HP Network Automation software. Upgraded Cisco Secure Access Control Server (CSACS) 1121 network appliance version 5.4 and responsible for deploying applications and services into the NMCI and affiliated USMC networks. Supported system infrastructure associated with NMCI (Navy Marine Corps Intranet) project in compliance with Service Level Agreement (SLA) with Department of Navy (DoN) and Marine Network. Testing, Certification and Delivery of Networking/Information Assurance solutions. Designs create Test Strategies, Program Level Test Plan, and Requirements Traceability Matrix (RTM) that will best support the enterprise to ensure that all project requirements and solutions are being delivered in a collaborative and timely manner for engineered solutions. Responsible for testing, validating and certifying solutions, Incentive Projects in the Proving Center Lab, for the NMCI project. Utilize HPES testing methodology; analyze testing requirements as the basis for developing testing scenarios for a test level to be executed on a project. Analyze the results of the testing process and recommends solutions. Define, identify, collect and organize detailed information relating to testing requirements. Interact with the project team to gain an understanding of the business environment, technical contact, and conformance criteria. Understand and use appropriate automated testing processes and tools. Stay current on established tools, techniques and technologies. Supports knowledge management and collaboration through participation in testing discussion, communities and improving testing collateral through lessons learned Involved in Design, installation, configuration, maintenance, remote management and coordination of various network gear in 3 different large-scale Lab environments. Co-ordinate the Certification deadlines with Engineers and Project Managers, provide implementation plan if needed. Installation and configuration of Juniper Netscreen Firewalls/VPN, setting up site-to-site VPN Tunnel, Redundancy, Fail-over, F5 Load Balancers, G2-Sidewinders, Route-Reflector, Symantec IPS, Riverbed WANX, etc. Manage and responsible for the Symantec Endpoint Protection in Development Lab and Model Office. Knowledge of working with Security patches, Hardening scripts, VPN access, Netscreen Security Manager, Retina scanner tool, mitigate vulnerabilities, HBSS, SEPM, etc. Experience working with Classified TACLANES Type-1 devices, TALON, SecNet. Familiar with VoIP and Cisco Unified Messaging, including Call Manager, Unity gatekeepers/gateway, and Video Tele-Conferencing (VTC) products Deployed and re-imaged desktop and laptops using System Center Configuration Manager (SCCM), GPO, HP-OVCM Patch/software management tool. Information Technology Deployment, Specialist May 2007 to May 2008 Company Name Under general supervision, monitors, operates and maintains hardware, software, and networks for a computing platform. Configures, assembles and installs microcomputers, workstations and/or peripheral equipment. Performs first line support for service interruptions such as printer routing, power outages, wiring problems, and malfunctioning servers. Escalates unresolved problems to expedite resolution. Maintains disaster recovery procedures for LAN and related equipment/software. Upgrades, modifies and replaces hardware, software and network components. Performs system backup and recovery activities. Migrating data/users profiles. Creates and maintains user login identification (user id) information and login scripts. Install Software, configure and maintain Desktops, Laptops, printers, scanners, and other peripheral equipment. Provide advice and guidance on recommended software and hardware peripheral equipment. Responsible for connecting new client PC's to the network while ensuring network compliance. Troubleshooting network connectivity, network printing, and user access issues. Build and maintain computer systems and performed memory upgrades. Provide local and remote desktop support department and data recovery center. Monitors system performance, gathers data, and prepares management reports. Audits hardware/software inventory to ensure their integrity as well as licensing compliance. Updates and maintains site administration manual documentation. May provide user orientation on hardware, or software or network operations. Keeps abreast of emerging operational support technologies and industry trends. Hardware - Knowledgeable in troubleshooting, installing, and configuring and maintaining most PC based hardware, related to all types of desktop PC and notebook hardware including motherboards, CPU s memory, sound and video, hard drives, CD/DVD ROMs, card readers, USB devices; and external input/output devices such as printers, scanners, cameras. Software - Troubleshooting, installing, and configuring and maintaining most major software applications including Adobe Acrobat, Microsoft Office /MS Outlook 2000/2003, Remote Desktop, PC Anywhere, VNC, NetMeeting, HTML EDS/ NMCI (Navy Marine Corps Intranet. Help Desk Analyst July 2006 to May 2007 Handle incoming customer call (Classified and unclassified) and gather information about the customer s problem, resolving user problems and create a ticket for all customer inquiries in Remedy system. Perform troubleshooting and problem resolution follow-up related to LAN/WAN corrections, Printer, RAS, Blackberry, Citrix, MS Outlook, Proxy Settings, TCP/IP, Users profiles, Account Unlock, Reset user passwords. Provide first-level and second level user Administration support. Utilizing knowledge Tivoli, Net Meeting, Active Directory user administration tools. Network drive mappings, printer mappings. Navy legacy applications and Windows applications. Run As admin to log into users desktop to general network trouble shooting and fix users technical issues, resolving all issues over the phone. Utilizing Even Viewer to find the correct errors, and when the event occurs to fix the issues. Log all support calls and resolve issue or dispatch to the appropriate area for resolution. Install and configure applications. Process tickets and respond to emailed inquires. Lab Tech January 1999 to July 2006 Company Name Responsible for gathering and assimilating data on batteries for cellular qualification in the battery research department. Wrote tests scripts for the Arbin Instrument and Sigmar System tester to perform various functions for the battery qualification. Work from schematics, engineering drawings, and written or verbal instructions. Determined whether or not a part is functioning within its parameters, analyzed the data found. Imported data into Excel spreadsheet for battery qualification report. Prepared excel graphs, and spreadsheets for the battery team and other departments. Managed and organized the lab for efficiency. Streamlined the Arbin tester and temperature chambers for maximum usage. Designed test fixtures for the various shape and sizes of the battery cell or pack and procedures for system test. Interfaced with the software and mechanical departments on battery tests. Researched specific equipment and accessories for purchase and installation in the lab. Education Onsite training by Brocade Brocade Certified Network Engineer (BCNE) Brocade Certified Layer 4-7 Engineer (BCLE) Brocade Certified Network Professional (BCNP) 2010 Onsite training Security + by COMTIA 2009 Onsite training by Juniper and Cisco Juniper Networks Certified Internet Associate (Firewall/ VPN - SSL) Juniper Networks Junos Associate (JNCIA-Junos) Cisco Certified Network Associate (CCNA) 2005 MicroSkills Certification Specialists, Microsoft Certified System Engineer (MCSE 2003) 2003 University of San Diego extension, CA 92121 Network+, A+, CCNA 2001 San Diego Education and Technology Electronics Technology (900 hours Lecture and Lab) Certification Juniper Networks Certified Internet Associate (JNCIA) Microsoft Certified Professional (MCP) Microsoft Certified Systems Administrator (MCSA) Microsoft Certified Systems Engineer 2003 (MCSE) Microsoft Certified IT Professional (MCIP) Microsoft Certified Technology Specialist (MCTS) Security+ Network+ Certificate in Electronic Technician 2002 Brocade Certified Network Engineer (BCNE) Brocade Certified Network Professional (BCNP) : 2011 Skills A+, Active Directory, Adobe Acrobat, approach, Automation, backup, tape backups, budget, business development, CCNA, Cisco Certified Network Associate, CD, Cisco, Citrix, CA, Hardware, CPU, creativity, client, customer service, Delivery, Dell Servers, Desktops, desktop PC, disaster recovery, documentation, DVD, Electronics, Engineer, estimating, Firewalls, Firewall, gateway, graphs, hard drives, HP, HP-UX, HTML, inventory, knowledge management, LAN, Laptops, leadership, managing, mechanical, meetings, memory, Messaging, microcomputers, Access, Microsoft Certified Professional, MCP, Microsoft Certified, MCSE, MCSE 2003, Microsoft Certified Systems Engineer 2003, Excel, NetMeeting, Microsoft Office, MS Office, Office, MS Outlook, MS Outlook 2000, Windows 7, Windows applications, Windows XP, Works, Monitors, motherboards, Navy, enterprise, Netview, network management, Network Engineer, network hardware, Network, Networking, Networks, NMS, operating systems, PC's, PC Anywhere, cameras, Printer, Printers, problem resolution, processes, ProLiant, Proxy, RAS, research, routing, San, scanner, scanners, schematics, Servers, scripts, Service Level Agreement, SLA, Install Software, Software - Troubleshooting, sound, spreadsheets, spreadsheet, SSL, Sun Servers, supervision, Symantec, TCP/IP, desktop support, Technician, phone, Tivoli, trouble shooting, Troubleshooting, Type, Upgrades, USB, Video, VPN, VoIP, web site content, WAN, wiring, written ","
INFORMATION TECHNOLOGY SPECIALIST
Professional Summary
To secure a position as an Information Technology in a challenging and competitive environment, where my information systems, and network development, design , diagnostics which will fully utilized, and offer new and refreshing ideas in an environment for improvement and efficiency in Networking and Security related areas and offer an opportunity for advancement. Troubleshooting and analytical skills with capacity to accurately identify and assess problems before providing expert solutions. Dedicated to providing quality customer support; consistently meet or exceed client needs by providing service beyond expectation. Communication and interpersonal skills with abitility to listen effectively respond appropriately and maintain mutual comfort level while relating to a diverse group of individuals. Proven project management abilities; able to assume multiple responsibilities and remain productive within time-sensitive and fast-paced environments. Recognized for professionalism, thoroughness, and commitment to quality and teamwork. Ready to assume new challenges to meet or succeed objectives.
Core Qualifications
Platforms: Windows XP, Windows 7, Server 2003, Server 2008
Hardware: PC's, Dell Servers, HP ProLiant Servers, HP-UX, Sun Servers and Printers set up and installation
Applications: MS Office, Symantec, Active Directory, VMware vSphere, BSM (HP Business Service Management), NNMi - iSPI (similar to Netview), HPNA (HP Network Automation)
Experience
Information Technology Specialist December 2014 to July 2015 Company Name
On-Site headquarters in VPSI.
Establish and maintain a high level of customer service relative to internal and external customers.
Provide technical leadership and support in planning and keeping track of IT budget.
Installing network hardware and software including network operating systems, managing and maintaining 12 local physicals and 20 virtual servers; ensuring daily tape backups system using ARC server.
Security monthly updates via WSUS for servers and workstations.
Works on assignments that are moderately complex in nature.
Addressing network issues.
Support for a small LAN/WAN network-level problems on the live network using network management tools.
Corrects or suggests alternative solutions to problems.
Ability to plan prioritizes, organize and document work to maximize performance.
Work with end users to collect, analyze and evaluate business information system requirements.
Work with VPSI business units/programs to design and develop functionalities that meet business requirements.
Use judgment and creativity to design approach to meet requirements/specifications as provided by business development and project managers.
Responsible for estimating, creating, and meeting the timeline of the development for release.
Perform system tests, user acceptance tests, and implement plan.
Test site and application to ensure proper operation and freedom from defects.
Review, analyze, and perform web site content updates in accordance with customer's instructions, standards, and guidance.
Attend scheduled meetings and participate as lead or team member accordingly.
Network Management System Engineer May 2008 to December 2014 Company Name － City , State
Working with NMS team to designs and develops BSM/ NNMi-iSPI / HPNA to analyze, anticipate and remediate service health issues quickly, efficiently.
Optomize performance & availability across applications, system, networks and storage, over cloud, virtual and traditional IT environments.
Improves user experience at a lower cost to the business.
With NNMi-iSPI your network operations team to efficiently manage a network of any size, reduce the business risk of downtime, and increase network service levels.
The HP NNMi Smart Plug-in add-on modules (iSPIs) enhance NNMi capabilities and add awareness of specialized network environments, providing your team with the information it needs to anticipate and more quickly find and fix problems.
In addition, through unified workflows enabled by advanced integrations, you can repair network faults with HP Network Automation software.
Upgraded Cisco Secure Access Control Server (CSACS) 1121 network appliance version 5.4 and responsible for deploying applications and services into the NMCI and affiliated USMC networks.
Supported system infrastructure associated with NMCI (Navy Marine Corps Intranet) project in compliance with Service Level Agreement (SLA) with Department of Navy (DoN) and Marine Network.
Testing, Certification and Delivery of Networking/Information Assurance solutions.
Designs create Test Strategies, Program Level Test Plan, and Requirements Traceability Matrix (RTM) that will best support the enterprise to ensure that all project requirements and solutions are being delivered in a collaborative and timely manner for engineered solutions.
Responsible for testing, validating and certifying solutions, Incentive Projects in the Proving Center Lab, for the NMCI project.
Utilize HPES testing methodology; analyze testing requirements as the basis for developing testing scenarios for a test level to be executed on a project.
Analyze the results of the testing process and recommends solutions.
Define, identify, collect and organize detailed information relating to testing requirements.
Interact with the project team to gain an understanding of the business environment, technical contact, and conformance criteria.
Understand and use appropriate automated testing processes and tools.
Stay current on established tools, techniques and technologies.
Supports knowledge management and collaboration through participation in testing discussion, communities and improving testing collateral through lessons learned Involved in Design, installation, configuration, maintenance, remote management and coordination of various network gear in 3 different large-scale Lab environments.
Co-ordinate the Certification deadlines with Engineers and Project Managers, provide implementation plan if needed.
Installation and configuration of Juniper Netscreen Firewalls/VPN, setting up site-to-site VPN Tunnel, Redundancy, Fail-over, F5 Load Balancers, G2-Sidewinders, Route-Reflector, Symantec IPS, Riverbed WANX, etc.
Manage and responsible for the Symantec Endpoint Protection in Development Lab and Model Office.
Knowledge of working with Security patches, Hardening scripts, VPN access, Netscreen Security Manager, Retina scanner tool, mitigate vulnerabilities, HBSS, SEPM, etc.
Experience working with Classified TACLANES Type-1 devices, TALON, SecNet.
Familiar with VoIP and Cisco Unified Messaging, including Call Manager, Unity gatekeepers/gateway, and Video Tele-Conferencing (VTC) products Deployed and re-imaged desktop and laptops using System Center Configuration Manager (SCCM), GPO, HP-OVCM Patch/software management tool.
Information Technology Deployment, Specialist May 2007 to May 2008 Company Name
Under general supervision, monitors, operates and maintains hardware, software, and networks for a computing platform.
Configures, assembles and installs microcomputers, workstations and/or peripheral equipment.
Performs first line support for service interruptions such as printer routing, power outages, wiring problems, and malfunctioning servers.
Escalates unresolved problems to expedite resolution.
Maintains disaster recovery procedures for LAN and related equipment/software.
Upgrades, modifies and replaces hardware, software and network components.
Performs system backup and recovery activities.
Migrating data/users profiles.
Creates and maintains user login identification (user id) information and login scripts.
Install Software, configure and maintain Desktops, Laptops, printers, scanners, and other peripheral equipment.
Provide advice and guidance on recommended software and hardware peripheral equipment.
Responsible for connecting new client PC's to the network while ensuring network compliance.
Troubleshooting network connectivity, network printing, and user access issues.
Build and maintain computer systems and performed memory upgrades.
Provide local and remote desktop support department and data recovery center.
Monitors system performance, gathers data, and prepares management reports.
Audits hardware/software inventory to ensure their integrity as well as licensing compliance.
Updates and maintains site administration manual documentation.
May provide user orientation on hardware, or software or network operations.
Keeps abreast of emerging operational support technologies and industry trends.
Hardware - Knowledgeable in troubleshooting, installing, and configuring and maintaining most PC based hardware, related to all types of desktop PC and notebook hardware including motherboards, CPU s memory, sound and video, hard drives, CD/DVD ROMs, card readers, USB devices; and external input/output devices such as printers, scanners, cameras.
Software - Troubleshooting, installing, and configuring and maintaining most major software applications including Adobe Acrobat, Microsoft Office /MS Outlook 2000/2003, Remote Desktop, PC Anywhere, VNC, NetMeeting, HTML EDS/ NMCI (Navy Marine Corps Intranet.
Help Desk Analyst July 2006 to May 2007
Handle incoming customer call (Classified and unclassified) and gather information about the customer s problem, resolving user problems and create a ticket for all customer inquiries in Remedy system.
Perform troubleshooting and problem resolution follow-up related to LAN/WAN corrections, Printer, RAS, Blackberry, Citrix, MS Outlook, Proxy Settings, TCP/IP, Users profiles, Account Unlock, Reset user passwords.
Provide first-level and second level user Administration support.
Utilizing knowledge Tivoli, Net Meeting, Active Directory user administration tools.
Network drive mappings, printer mappings.
Navy legacy applications and Windows applications.
Run As admin to log into users desktop to general network trouble shooting and fix users technical issues, resolving all issues over the phone.
Utilizing Even Viewer to find the correct errors, and when the event occurs to fix the issues.
Log all support calls and resolve issue or dispatch to the appropriate area for resolution.
Install and configure applications.
Process tickets and respond to emailed inquires.
Lab Tech January 1999 to July 2006 Company Name
Responsible for gathering and assimilating data on batteries for cellular qualification in the battery research department.
Wrote tests scripts for the Arbin Instrument and Sigmar System tester to perform various functions for the battery qualification.
Work from schematics, engineering drawings, and written or verbal instructions.
Determined whether or not a part is functioning within its parameters, analyzed the data found.
Imported data into Excel spreadsheet for battery qualification report.
Prepared excel graphs, and spreadsheets for the battery team and other departments.
Managed and organized the lab for efficiency.
Streamlined the Arbin tester and temperature chambers for maximum usage.
Designed test fixtures for the various shape and sizes of the battery cell or pack and procedures for system test.
Interfaced with the software and mechanical departments on battery tests.
Researched specific equipment and accessories for purchase and installation in the lab.
Education
Onsite training by Brocade Brocade Certified Network Engineer (BCNE) Brocade Certified Layer 4-7 Engineer (BCLE) Brocade Certified Network Professional (BCNP) 2010 Onsite training Security + by COMTIA 2009 Onsite training by Juniper and Cisco Juniper Networks Certified Internet Associate (Firewall/ VPN - SSL) Juniper Networks Junos Associate (JNCIA-Junos) Cisco Certified Network Associate (CCNA) 2005 MicroSkills Certification Specialists, Microsoft Certified System Engineer (MCSE 2003) 2003 University of San Diego extension, CA 92121 Network+, A+, CCNA 2001 San Diego Education and Technology Electronics Technology (900 hours Lecture and Lab) Certification Juniper Networks Certified Internet Associate (JNCIA) Microsoft Certified Professional (MCP) Microsoft Certified Systems Administrator (MCSA) Microsoft Certified Systems Engineer 2003 (MCSE) Microsoft Certified IT Professional (MCIP) Microsoft Certified Technology Specialist (MCTS) Security+ Network+ Certificate in Electronic Technician 2002 Brocade Certified Network Engineer (BCNE) Brocade Certified Network Professional (BCNP) : 2011
Skills
A+, Active Directory, Adobe Acrobat, approach, Automation, backup, tape backups, budget, business development, CCNA, Cisco Certified Network Associate, CD, Cisco, Citrix, CA, Hardware, CPU, creativity, client, customer service, Delivery, Dell Servers, Desktops, desktop PC, disaster recovery, documentation, DVD, Electronics, Engineer, estimating, Firewalls, Firewall, gateway, graphs, hard drives, HP, HP-UX, HTML, inventory, knowledge management, LAN, Laptops, leadership, managing, mechanical, meetings, memory, Messaging, microcomputers, Access, Microsoft Certified Professional, MCP, Microsoft Certified, MCSE, MCSE 2003, Microsoft Certified Systems Engineer 2003, Excel, NetMeeting, Microsoft Office, MS Office, Office, MS Outlook, MS Outlook 2000, Windows 7, Windows applications, Windows XP, Works, Monitors, motherboards, Navy, enterprise, Netview, network management, Network Engineer, network hardware, Network, Networking, Networks, NMS, operating systems, PC's, PC Anywhere, cameras, Printer, Printers, problem resolution, processes, ProLiant, Proxy, RAS, research, routing, San, scanner, scanners, schematics, Servers, scripts, Service Level Agreement, SLA, Install Software, Software - Troubleshooting, sound, spreadsheets, spreadsheet, SSL, Sun Servers, supervision, Symantec, TCP/IP, desktop support, Technician, phone, Tivoli, trouble shooting, Troubleshooting, Type, Upgrades, USB, Video, VPN, VoIP, web site content, WAN, wiring, written
",INFORMATION-TECHNOLOGY
13998435," PRINCIPLE DESIGNER / OWNER Professional Summary Interior Designer with a distinct understanding of spatial theory who harbors an exceptional design instinct and is uniquely attuned to the importance of materiality, lighting, composition and the overall design process. Core Qualifications Drafting Space planning Interior architectural detailing Color and material application Proficient with furniture systems Concept development Proficient in AutoCAD Graphic presentations Product specifications Skills 3D, Approach, Art, AGENCY, AutoCAD, Basic, budgets, budget, Color, Concept, Concept development, content, Council, client, clients, direction, documentation, Drafting, fast, floor plans, Graphic, HVAC, Instructor, interior
design, Interior Design, Lighting, access, Window, Plumbing, presentations, Design Process, Space planning, specification, Teaching, vision, written Accomplishments Lighting Designer and Project Manager for David A Mintz Inc., a former May Company consulting firm. Developed and designed all lighting for Robinson-May, Fashion Valley Mall and Foley's, Scottsdale Fashion Square Mall. Assisted in the development and design of various Hecht's, Kaufmann's, Strawbridge's, and Lord and Taylor department store lighting, while simultaneously completing and meeting all deadlines for several large-scale successful projects. Successfully completing graduate school by I writing thesis underlining the theoretical concept of spatial theory. Experience 08/2011 to Current Principle Designer / Owner Company Name － City , State Designed floor plans, elevations, and 3D perspective views and material boards for both in-house review and presentation to the client. Programmed client's need from schematic design to the construction document phase and installation. Created professional presentations to creatively communicate design intent and direction. Participated in furniture selection and documentation of the specifications. Maintained accurate specifications for each project. Ensured that the project vision and design intent were reflected. Visited home sites when necessary to assess and fulfill customer needs. Successfully assisted clients in choosing furnishings that were consistent with their preferences and budget. Produced content for material boards and specification binders for presentation and construction. Reviewed project costs, budgets and adherence to schedules. 10/2005 to 09/2011 Principle Designer/Owner Company Name － City , State Designed floor plans, elevations,and material boards for both in-house review and presentation to the client. Programmed client's need from schematic design to the construction document phase and installation. Created professional presentations to creatively communicate design intent and direction. Participated in furniture selection and documentation of the specifications. Maintained accurate specifications for each project. Ensured that the project vision and design intent were reflected.Visited home sites when necessary to assess and fulfill customer needs. Produced content for material boards and specification binders for presentation and construction. Developed interior design concepts and prepared interior systems and finishes. Reviewed project costs, budgets and adherence to schedules. 07/1997 to 07/2005 CAD Operator/Designer Company Name － City , State CAD Operator/Designer for a fast paced New York City MEP firm. Electrical (Power & Lighting), Plumbing, Sprinklers. and some HVAC. Worked closely with Senior Engineers, Architects, and Interior Designers. Filled in wherever needed. 10/1995 to 04/1997 Lighting Designer Company Name － City , State Developed and designed overall and specialty lighting from conception to completions for the former May Company Stores. Primarily assigned to remodels do to their more complicated nature. Designed floor plans, elevations and created professional presentations to creatively communicate design intent and direction. Maintained accurate specifications for each project. Visited sites when necessary to assess and fulfill client needs. Education 2015 Masters of Fine Arts : Interior Design Miami International University of Art and Design － City , State , USA GPA: GPA: 9 Graduate Magna Cum Laude. Written thesis underlining the theoretical concepts of spatial theory. Extensive graduate portfolio elucidating Sublime Design, Historical Preservation/Adaptive Reuse and Sustainability. Student Teaching: INTA402 Senior Studio: Miami International University of Art and Design: Spring 2013. Substitute Teaching: INTA112 Design Studio 3D Basic: Miami International University of Art and Design: Spring 2014. Workshop Instructor: Summer Studio: Miami International University of Art and Design: Summer 2014. 1994 Bachelors of Fine Arts : Interior Design Art Institute of Fort Lauderdale － City , State , USA 1993 Associate of Applied Science : Interior Design Art Institute of Colorado － City , State , USA Awarded the Art Institute International Merit Scholarship, 1993. Professional Affiliations Active Member of Interior Design Educators Council (IDEC). Attendee, IDEC South Regional Conference 2013,2013 and 2014. Attendee, IDEC Annual Conference 2013, 2014 and 2015. Task Force Member, Graduate Student Presentation Option for IDEC South Regional Conference. Room Monitor, IDEC Annual Conference 2015. Certificate of Completion IDCEC Approval Number: SE-100156-159: JID Writers Workshop. Certificate of Completion IDCEC Approval Number: SE-1-276-102: 344655-Integrating Non-Design MajorsInot a Fourth Year Design. Crafting a Collaborative Design Process & 344617-Assessment of Millennial Interior Design Students' Perception Concerning Game-Based Learning. Certificate of Completion IDCEC Approval Number: SE-10276-106: 344608-Encouraging the extra-ordinary & 344654-Graphic language in the Classroom. Certificate of Completion IDCEC Approval Number: SE-10276-110: 344489-Raising the Bar on Pinterest: History of Interiors in a new Context & 344690-Hybrid Spaces of Worship. Muslims in Atlanta. Certificate of Completion IDCEC Approval Number: SE-102765-114: 343575-Visual Environmental Attributes Contributing to Wayfinding in Unfamiliar Environments & 3446585-Design for Sight: Typologies inhibiting low vision access to interior spaces. Certificate of Completion IDCEC Approval Number: SE-10276-118: 343738-Environmental Satisfaction and human Comfort: Towards a process-oriented and on contextually sensitive theoretical framework & 344662-The Physiological Effects of Window Decal on Pediatric Patients. Certificate of Completion IDCEC Approval Number: SE-10276-130: 344645 Agents of Change: Exploring Diversity and Creating Meaningful Learning Experiences Though A Culturally Immersive Studio Project & 343759 - CULTURAL AGENCY: Exploring Perception, Product, and Approach. ","
PRINCIPLE DESIGNER / OWNER
Professional Summary
Interior Designer with a distinct understanding of spatial theory who harbors an exceptional design instinct and is uniquely attuned to the importance of materiality, lighting, composition and the overall design process.
Lighting Designer and Project Manager for David A Mintz Inc., a former May Company consulting firm. Developed and designed all lighting for Robinson-May, Fashion Valley Mall and Foley's, Scottsdale Fashion Square Mall. Assisted in the development and design of various Hecht's, Kaufmann's, Strawbridge's, and Lord and Taylor department store lighting, while simultaneously completing and meeting all deadlines for several large-scale successful projects.
Successfully completing graduate school by I writing thesis underlining the theoretical concept of spatial theory.
Experience
08/2011 to Current
Principle Designer / Owner Company Name － City , State
Designed floor plans, elevations, and 3D perspective views and material boards for both in-house review and presentation to the client. Programmed client's need from schematic design to the construction document phase and installation. Created professional presentations to creatively communicate design intent and direction. Participated in furniture selection and documentation of the specifications. Maintained accurate specifications for each project. Ensured that the project vision and design intent were reflected. Visited home sites when necessary to assess and fulfill customer needs. Successfully assisted clients in choosing furnishings that were consistent with their preferences and budget. Produced content for material boards and specification binders for presentation and construction. Reviewed project costs, budgets and adherence to schedules.
10/2005 to 09/2011
Principle Designer/Owner Company Name － City , State
Designed floor plans, elevations,and material boards for both in-house review and presentation to the client. Programmed client's need from schematic design to the construction document phase and installation.
Created professional presentations to creatively communicate design intent and direction. Participated in furniture selection and documentation of the specifications. Maintained accurate specifications for each project. Ensured that the project vision and design intent were reflected.Visited home sites when necessary to assess and fulfill customer needs. Produced content for material boards and specification binders for presentation and construction. Developed interior design concepts and prepared interior systems and finishes. Reviewed project costs, budgets and adherence to schedules.
07/1997 to 07/2005
CAD Operator/Designer Company Name － City , State
CAD Operator/Designer for a fast paced New York City MEP firm. Electrical (Power & Lighting), Plumbing, Sprinklers. and some HVAC. Worked closely with Senior Engineers, Architects, and Interior Designers.
Filled in wherever needed.
10/1995 to 04/1997
Lighting Designer Company Name － City , State
Developed and designed overall and specialty lighting from conception to completions for the former May Company Stores. Primarily assigned to remodels do to their more complicated nature. Designed floor plans,
elevations and created professional presentations to creatively communicate design intent and direction. Maintained accurate specifications for each project. Visited sites when necessary to assess and fulfill client needs.
Education
2015
Masters of Fine Arts : Interior Design Miami International University of Art and Design － City , State , USA GPA: GPA: 9
Graduate Magna Cum Laude. Written thesis underlining the theoretical concepts of spatial theory. Extensive graduate portfolio elucidating Sublime Design, Historical Preservation/Adaptive Reuse and Sustainability.
Student Teaching: INTA402 Senior Studio: Miami International University of Art and Design: Spring 2013.
Substitute Teaching: INTA112 Design Studio 3D Basic: Miami International University of Art and Design: Spring 2014.
Workshop Instructor: Summer Studio: Miami International University of Art and Design: Summer 2014.
1994
Bachelors of Fine Arts : Interior Design Art Institute of Fort Lauderdale － City , State , USA
1993
Associate of Applied Science : Interior Design Art Institute of Colorado － City , State , USA
Awarded the Art Institute International Merit Scholarship, 1993.
Professional Affiliations
Active Member of Interior Design Educators Council (IDEC).
Attendee, IDEC South Regional Conference 2013,2013 and 2014.
Attendee, IDEC Annual Conference 2013, 2014 and 2015.
Task Force Member, Graduate Student Presentation Option for IDEC South Regional Conference.
Room Monitor, IDEC Annual Conference 2015.
Certificate of Completion IDCEC Approval Number: SE-100156-159: JID Writers Workshop.
Certificate of Completion IDCEC Approval Number: SE-1-276-102: 344655-Integrating Non-Design MajorsInot a Fourth Year Design. Crafting a Collaborative Design Process & 344617-Assessment of Millennial Interior Design Students' Perception Concerning Game-Based Learning.
Certificate of Completion IDCEC Approval Number: SE-10276-106: 344608-Encouraging the extra-ordinary & 344654-Graphic language in the Classroom.
Certificate of Completion IDCEC Approval Number: SE-10276-110: 344489-Raising the Bar on Pinterest: History of Interiors in a new Context & 344690-Hybrid Spaces of Worship. Muslims in Atlanta.
Certificate of Completion IDCEC Approval Number: SE-102765-114: 343575-Visual Environmental Attributes Contributing to Wayfinding in Unfamiliar Environments & 3446585-Design for Sight: Typologies inhibiting low vision access to interior spaces.
Certificate of Completion IDCEC Approval Number: SE-10276-118: 343738-Environmental Satisfaction and human Comfort: Towards a process-oriented and on contextually sensitive theoretical framework & 344662-The Physiological Effects of Window Decal on Pediatric Patients.
Certificate of Completion IDCEC Approval Number: SE-10276-130: 344645 Agents of Change: Exploring Diversity and Creating Meaningful Learning Experiences Though A Culturally Immersive Studio Project & 343759 - CULTURAL AGENCY: Exploring Perception, Product, and Approach.
",DESIGNER
29968330," EXTENSION METHODOLOGIST Profile Self-motivated, honest, competent, innovative and easily adapt to new ideas. The knowledge and experience I have evidently accumulated through my academics at various levels of my University education and practical arenas have made me a versatile, quickly trainable, innovative and result oriented person capable of working under minimum supervision but yielding good results. I can work with different groups of people of different back grounds but giving excellent results. Highlights Well acquainted with Microsoft word, Excel and PowerPoint together with other Internet and computer basics. I have knowledge of analyzing data using statistical package for social scientists (SPSS) software. Having worked on various researches, I have the knowledge and skills required in conducting researches. This includes skills in designing data capturing sheets, capturing data in the targeted field as well as analyzing such data leading the interpretation of the findings I also have excellent report witting skills Experience 03/2013 Company Name － City , State Extension Methodologist working for the government of the republic of Zambia (GRZ) in the ministry of Agriculture and livestock as an extension methodologist. The position which is the center for extension service coordination in the ministry of Agriculture and livestock under the department of Agriculture at district level. As extension methodologist I am involved in linking the governments extension officers to various stakeholders/organizations involved in Agriculture extension as a way of improving agricultural extension service provision in the district. Under extension methodologist, monitoring and evaluation for the department targeting supervision of the agricultural extension officers is conducted in a quest to improve service delivery to the farmers. While working in this position, the interaction with other organizations has further enhanced my skills of collaborating with partners as a way of improving the lives of the people. As an extension methodologist, I have participated actively in implementing agricultural projects run by some NGO's through the ministry of Agriculture e. g. Harvest plus in promoting vitamin A-rich orange maize in eastern province. 11/2012 - 01/2013 Company Name － City , State Research Assistant worked as research assistant at plan Zambia on staff work-force plan research. The scope of work that was conducted has now assisted the organization in identifying and rectifying the gaps in its work-force team in order to improve its efficiency. While undertaking the duties as research assistant, experience in handling of some statistical packages like SPSS was amassed 06/2012 - 11/2013 Company Name － City , State Policy and Research Analyst (intern) worked as an intern at agricultural consultative forum (ACF) under research and policy section. Working under this section, I was exposed to different agricultural organization and this created so much diverse views about Zambia's agricultural sector. With ACF I participated in analysis and evaluation of various agricultural policies in line with how they affect Zambian agricultural sector. This includes the manner in which farming input distribution is handled and how it can be made efficient, an activity which led to development of electronic voucher system of distributing farming inputs to the peasant farmers which is yet to be implemented by the Zambian government. The production of policy briefs had a significant impact in building my strong analytical skills which are always desirable by any institution as it leads to efficiency in operations. 01/2012 - 02/2013 Company Name － City , State Research Assistant Worked as an enumerator in the conservation farming phase 2 research survey organized by the conservation farming unity (CFU) in conjunction with the independent management consultancy services (IMCS) during the monitoring of the progress and impact of conservation farming in Zambia. In these surveys, I perfected my skills in conservation farming as I practically evaluated the skills of the local farmers in conservation farming. The interaction with rural small scale farmers helped in building my strong understanding of the challenges that are hindering our small scale farmers from increasing their production. 07/2010 - 04/2011 Company Name － City , State Principal Investigator Participated in the evaluation of acidulated rock phosphate as a source of phosphorous in broiler rations under the supervision of Dr. Daura at the university of Zambia. Under this program chickens were reared under feed formulated using rock phosphate and compared with those under commercial feed. Both the ones under commercial feed and those under rock phosphate their body weight gains and carcases were analyzed and compared statistically Education 2011 The Universty of Zambia － City , State , Zambia Bachelor's degree : Agriculture Bachelor of Agricultural sciences (Animal Science major) 2004 Samfya Secondary School － City , State , Zambia Bachelor of Agricultural sciences : General School Certificate Languages Excellent in both spoken and written English.
Fluent in Bemba and in Nyanja Personal Information Ernest Mwale Mupemo C/O Ministry of Agriculture and Livestock P. O. Box 560001 Petauke Skills COMPUTER LITERACY, E-mail, English, government, director, management consulting, Excel, PowerPoint, Microsoft word, policies, progress, research, SPSS, supervising, supervision, surveys, written ","
EXTENSION METHODOLOGIST
Profile
Self-motivated, honest, competent, innovative and easily adapt to new ideas. The knowledge and experience I have evidently accumulated through my academics at various levels of my University education and practical arenas have made me a versatile, quickly trainable, innovative and result oriented person capable of working under minimum supervision but yielding good results. I can work with different groups of people of different back grounds but giving excellent results.
Highlights
Well acquainted with Microsoft word, Excel and PowerPoint together with other Internet and computer basics. I have knowledge of analyzing data using statistical package for social scientists (SPSS) software.
Having worked on various researches, I have the knowledge and skills required in conducting researches. This includes skills in designing data capturing sheets, capturing data in the targeted field as well as analyzing such data leading the interpretation of the findings
I also have excellent report witting skills
Experience
03/2013
Company Name － City , State Extension Methodologist
working for the government of the republic of Zambia (GRZ) in the ministry of Agriculture and livestock as an extension methodologist. The position which is the center for extension service coordination in the ministry of Agriculture and livestock under the department of Agriculture at district level. As extension methodologist I am involved in linking the governments extension officers to various stakeholders/organizations involved in Agriculture extension as a way of improving agricultural extension service provision in the district. Under extension methodologist, monitoring and evaluation for the department targeting supervision of the agricultural extension officers is conducted in a quest to improve service delivery to the farmers.
While working in this position, the interaction with other organizations has further enhanced my skills of collaborating with partners as a way of improving the lives of the people. As an extension methodologist, I have participated actively in implementing agricultural projects run by some NGO's through the ministry of Agriculture e. g. Harvest plus in promoting vitamin A-rich orange maize in eastern province.
11/2012 - 01/2013
Company Name － City , State Research Assistant
worked as research assistant at plan Zambia on staff work-force plan research. The scope of work that was conducted has now assisted the organization in identifying and rectifying the gaps in its work-force team in order to improve its efficiency. While undertaking the duties as research assistant, experience in handling of some statistical packages like SPSS was amassed
06/2012 - 11/2013
Company Name － City , State Policy and Research Analyst (intern)
worked as an intern at agricultural consultative forum (ACF) under research and policy section. Working under this section, I was exposed to different agricultural organization and this created so much diverse views about Zambia's agricultural sector. With ACF I participated in analysis and evaluation of various agricultural policies in line with how they affect Zambian agricultural sector. This includes the manner in which farming input distribution is handled and how it can be made efficient, an activity which led to development of electronic voucher system of distributing farming inputs to the peasant farmers which is yet to be implemented by the Zambian government. The production of policy briefs had a significant impact in building my strong analytical skills which are always desirable by any institution as it leads to efficiency in operations.
01/2012 - 02/2013
Company Name － City , State Research Assistant
Worked as an enumerator in the conservation farming phase 2 research survey organized by the conservation farming unity (CFU) in conjunction with the independent management consultancy services (IMCS) during the monitoring of the progress and impact of conservation farming in Zambia. In these surveys, I perfected my skills in conservation farming as I practically evaluated the skills of the local farmers in conservation farming. The interaction with rural small scale farmers helped in building my strong understanding of the challenges that are hindering our small scale farmers from increasing their production.
07/2010 - 04/2011
Company Name － City , State Principal Investigator
Participated in the evaluation of acidulated rock phosphate as a source of phosphorous in broiler rations under the supervision of Dr. Daura at the university of Zambia. Under this program chickens were reared under feed formulated using rock phosphate and compared with those under commercial feed. Both the ones under commercial feed and those under rock phosphate their body weight gains and carcases were analyzed and compared statistically
Education
2011
The Universty of Zambia － City , State , Zambia Bachelor's degree : Agriculture
Bachelor of Agricultural sciences (Animal Science major)
2004
Samfya Secondary School － City , State , Zambia Bachelor of Agricultural sciences : General School Certificate
Languages
Excellent in both spoken and written English.
Fluent in Bemba and in Nyanja
Personal Information
Ernest Mwale Mupemo
C/O Ministry of Agriculture and Livestock
P. O. Box 560001
Petauke
Skills
COMPUTER LITERACY, E-mail, English, government, director, management consulting, Excel, PowerPoint, Microsoft word, policies, progress, research, SPSS, supervising, supervision, surveys, written
",AGRICULTURE
26829350," BUYER Summary Over 1 year of end to end experience in worldwide Procurement operations
*Over 5 years of end to end experience with Accounts payable and reconciliation
*Great team player with the ability to instill and reinforce confidence, self-esteem and optimistic attitude.
*Organized, Analytic and versatile thinker, effective at developing and implementing creative ideas Highlights Proficient in Oracle, SAP ECC 6.0 version, Helios and Sun system version 5, MS-Word, Excel and PowerPoint. Experience Buyer January 2014 to January 2015 Company Name － City Global procurement operations- Taking care of end to end worldwide procurement operations irrespective of categories. Implementation, execution, tracking and documenting the process to keep up with the changes. Dedicated resource towards categories, that are- Meetings & events, Facilities (low dollar), office supplies. Low dollar Catalogue purchasing- I work directly and closely with the end users and supplier for low dollar purchase catalogue as well as non-catalogue products. Requisition reviews and approvals- Critically review the purchase requisitions for my categories and eliminate discrepancies. To follow and adhere to approval procedure and audit requirements. Requisition to PO- to manage globally req to PO creation activity for assigned categories. Single handed support to global buyers in req to PO creation process for pre-approved categories. Supplier Information- to work with suppliers and end users to set up new suppliers in the vendor maintenance system. To review the set up forms and seek approvals from the global buyers for set up. P-Card Payment- taking care of the low dollar as well as high dollar payments on procurement card. To liaise with the end users, global buyers and supplier to facilitate instant payment on PCard. Being proactive to ensure payments and authorization letters are shared with suppliers. Reporting- Generating quarterly dashboards and monthly reports for PO spend and expenditure. To work upon weekly reports for accounts payable and present the same for management review. Emails and ad-hoc activity requests- I single handedly manage global procurement email-box to resolve and execute internal client request and queries. Accounts payable- taking care of EMEA AP P2P activities. In the role, I have handled invoice and payment queries from end users and suppliers. Clearing APC Direct Debit and Trial Balance payments. Senior Executive January 2013 to January 2014 Company Name Handling and Guiding team of Accounts Payable PO & Non Po Vendors Invoice processing, reconciliation and Payments. Assign daily activities and task to team members. Analyse reports including process dashboards & team performance reports Motivating associates through effective management, career development & implementation of reporting mechanism. Consolidating the data and have review with team. Review and Monitor day to day activities of team. Take monthly one on one discussion with the team members. Work with the manager to develop/implement action plans to achieve desired performance levels. Coming up with process improvement plans and implementing the same. Handling Amex card and vendor payment process. Senior Executive January 2010 to January 2013 Company Name Handle end to end AP processing activities Accurate reconciliation of Supplier Statements. Subject matter expert and contact point between manager and team members. Handle all regions escalation mail boxes. Attend weekly conference calls with clients to provide update on the Aged invoices. Handle escalation calls from business units / vendors. Attend weekly conference calls with business units to resolve their issues and raise AP team concerns if any. Trained new joiners who are successful achievers in AP processing. Process multi-currency invoices with the correct Vat Rate for the respective country. Handle month end reports which include accruals for the open purchase orders and manual accruals for the non PO invoices. Ensure that all the fixed assets purchased are capitalized to the correct Business Unit with the correct expense codes. Trained and handled payments and vendor management activities. Take appropriate action in case of vendor address and bank details updation. Involved in sending email communications to the Global Procurement teams to educate them about the legal entity name importance to claim VAT. Prepare journal entries and book urgent invoices in the systems. Constantly update the clients with the urgent invoices in order to avoid escalations. PROJECTS CARRIED IN SUNGARD Automation of Reconciliation. Project on online Reconciliation payment status. Successfully bringing the accounts of Dell and HP (Critical vendors) up to date by doing reconciliation. Handled the project of Readdressing of Invoices to correct legal entity. Offsite Transition to UK for Cross training of Reconciliation Project and Amend of Invoice process to UAT Application. Transitioned Utopia, Indexing and Triaging process from the London Office. Prepared process documentations for the same and trained the rest of the AP team in India Shared Service Centre. Successfully handled the Invoice Aging project for UK, South Africa and UAE region. Prepared Global process documentation for Accruals, end to end activities of AP processing, activities handled by the Problem Solving Team. Awards in SunGard Received Consistent Performer for Q3. Received Kudos for doing Reconciliation of Critical Vendor like Dell and HP and bringing their accounts up to dates Received Kudos for handling escalation mail boxes under control and replying within the TAT. Executive January 2008 to January 2010 Company Name － City Work with Purchasing, Central Receiving, Vendors and Leads to resolve the invoicing discrepancies. Communicate with Inventory/ Warehouse Receivers on correcting/reconciling Goods Receipt and Invoice Receipt discrepancies. Processing of invoices and payment. Interacting directly with the clients, customers, Ingram warehouse and carriers on regular basis through mail, calls and conference calls. Coming up with process improvement plans and implementing the same. Leading role in achieving SLA i.e., Bonus. Awards in Infosys Sport award for delivering the responsibilities on time. Client Appreciation letter for been a Team Player. RAMP Award for exemplary performance for maintaining quality. Education Master of Business Administration : Finance & Human Resource , 2008 CMR Institute of Management studies, Bangalore University － City , India Finance & Human Resource Bachelor of Commerce : Marketing , 2006 Narmada college of Science and Commerce, Veer Narmada South Gujarat University － City , India Marketing Skills Accounts payable, Accruals, ad, AP, Automation, Trial Balance, book, Client, clients, Debit, Dell, documentation, email, fixed assets, forms, HP, Indexing, Inventory, Processing of invoices, Invoice processing, invoicing, legal, letters, Meetings, Excel, mail, Office, PowerPoint, MS-Word, Oracle, Problem Solving, process improvement, Procurement, purchase requisitions, Purchasing, quality, Receiving, reconciling, reporting, SAP, Shared Service, SLA i, Sun, Team Player, vendor management ","
BUYER
Summary
Over 1 year of end to end experience in worldwide Procurement operations
*Over 5 years of end to end experience with Accounts payable and reconciliation
*Great team player with the ability to instill and reinforce confidence, self-esteem and optimistic attitude.
*Organized, Analytic and versatile thinker, effective at developing and implementing creative ideas
Highlights
Proficient in Oracle, SAP ECC 6.0 version, Helios and Sun system version 5, MS-Word, Excel and PowerPoint.
Experience
Buyer January 2014 to January 2015 Company Name － City
Global procurement operations- Taking care of end to end worldwide procurement operations irrespective of categories.
Implementation, execution, tracking and documenting the process to keep up with the changes.
Dedicated resource towards categories, that are- Meetings & events, Facilities (low dollar), office supplies.
Low dollar Catalogue purchasing- I work directly and closely with the end users and supplier for low dollar purchase catalogue as well as non-catalogue products.
Requisition reviews and approvals- Critically review the purchase requisitions for my categories and eliminate discrepancies.
To follow and adhere to approval procedure and audit requirements.
Requisition to PO- to manage globally req to PO creation activity for assigned categories.
Single handed support to global buyers in req to PO creation process for pre-approved categories.
Supplier Information- to work with suppliers and end users to set up new suppliers in the vendor maintenance system.
To review the set up forms and seek approvals from the global buyers for set up.
P-Card Payment- taking care of the low dollar as well as high dollar payments on procurement card.
To liaise with the end users, global buyers and supplier to facilitate instant payment on PCard.
Being proactive to ensure payments and authorization letters are shared with suppliers.
Reporting- Generating quarterly dashboards and monthly reports for PO spend and expenditure.
To work upon weekly reports for accounts payable and present the same for management review.
Emails and ad-hoc activity requests- I single handedly manage global procurement email-box to resolve and execute internal client request and queries.
Accounts payable- taking care of EMEA AP P2P activities.
In the role, I have handled invoice and payment queries from end users and suppliers.
Clearing APC Direct Debit and Trial Balance payments.
Senior Executive January 2013 to January 2014 Company Name
Handling and Guiding team of Accounts Payable PO & Non Po Vendors Invoice processing, reconciliation and Payments.
Assign daily activities and task to team members.
Analyse reports including process dashboards & team performance reports Motivating associates through effective management, career development & implementation of reporting mechanism.
Consolidating the data and have review with team.
Review and Monitor day to day activities of team.
Take monthly one on one discussion with the team members.
Work with the manager to develop/implement action plans to achieve desired performance levels.
Coming up with process improvement plans and implementing the same.
Handling Amex card and vendor payment process.
Senior Executive January 2010 to January 2013 Company Name
Handle end to end AP processing activities Accurate reconciliation of Supplier Statements.
Subject matter expert and contact point between manager and team members.
Handle all regions escalation mail boxes.
Attend weekly conference calls with clients to provide update on the Aged invoices.
Handle escalation calls from business units / vendors.
Attend weekly conference calls with business units to resolve their issues and raise AP team concerns if any.
Trained new joiners who are successful achievers in AP processing.
Process multi-currency invoices with the correct Vat Rate for the respective country.
Handle month end reports which include accruals for the open purchase orders and manual accruals for the non PO invoices.
Ensure that all the fixed assets purchased are capitalized to the correct Business Unit with the correct expense codes.
Trained and handled payments and vendor management activities.
Take appropriate action in case of vendor address and bank details updation.
Involved in sending email communications to the Global Procurement teams to educate them about the legal entity name importance to claim VAT.
Prepare journal entries and book urgent invoices in the systems.
Constantly update the clients with the urgent invoices in order to avoid escalations.
PROJECTS CARRIED IN SUNGARD Automation of Reconciliation.
Project on online Reconciliation payment status.
Successfully bringing the accounts of Dell and HP (Critical vendors) up to date by doing reconciliation.
Handled the project of Readdressing of Invoices to correct legal entity.
Offsite Transition to UK for Cross training of Reconciliation Project and Amend of Invoice process to UAT Application.
Transitioned Utopia, Indexing and Triaging process from the London Office.
Prepared process documentations for the same and trained the rest of the AP team in India Shared Service Centre.
Successfully handled the Invoice Aging project for UK, South Africa and UAE region.
Prepared Global process documentation for Accruals, end to end activities of AP processing, activities handled by the Problem Solving Team.
Awards in SunGard Received Consistent Performer for Q3.
Received Kudos for doing Reconciliation of Critical Vendor like Dell and HP and bringing their accounts up to dates Received Kudos for handling escalation mail boxes under control and replying within the TAT.
Executive January 2008 to January 2010 Company Name － City
Work with Purchasing, Central Receiving, Vendors and Leads to resolve the invoicing discrepancies.
Communicate with Inventory/ Warehouse Receivers on correcting/reconciling Goods Receipt and Invoice Receipt discrepancies.
Processing of invoices and payment.
Interacting directly with the clients, customers, Ingram warehouse and carriers on regular basis through mail, calls and conference calls.
Coming up with process improvement plans and implementing the same.
Leading role in achieving SLA i.e., Bonus.
Awards in Infosys Sport award for delivering the responsibilities on time.
Client Appreciation letter for been a Team Player.
RAMP Award for exemplary performance for maintaining quality.
Education
Master of Business Administration : Finance & Human Resource , 2008 CMR Institute of Management studies, Bangalore University － City , India Finance & Human Resource
Bachelor of Commerce : Marketing , 2006 Narmada college of Science and Commerce, Veer Narmada South Gujarat University － City , India Marketing
",BPO
27496514," HR CUSTOMER SERVICE REPRESENTATIVE Summary Excellent team player with legal background and abilities to interpret laws, procedures, policies and processes; Client-oriented, results-driven and deadline-oriented with a high degree of initiative; Capable to undertake and resolve numerous and complex assignments with minimal supervision.
Outstanding inter-personal, communication and customer service skills; Adept to organize, plan, and prioritize tasks with strong attention to details; Comfortable working in a fast-paced and multicultural environment. Experienced in quantitative research and data analysis. Highly proficient in Microsoft suite ( World, Excel, Power point) with working knowledge of the World bank group systems including People Soft 9.1, SAP and Remedy. Highlights HR policies and procedures expertise New employee orientations People-oriented Organized Staff training and development Accomplishments -Recognized as the top performer of the Intake team: *Successfully handled 4258 incoming calls which represents 25% of the total incoming calls for the Fiscal year 2014 and 15% more of the average 10% incoming calls allocated to each Intake team. *Resolved approximately 80 emails inquiries on a weekly basis within an average of 1.4 days which is 30% less than the 2 days Service level agreement. Experience 01/2002 HR Customer Service Representative 11/2012 to Current Company Name Respond to inquiries about HR policies and procedures from clients and their dependents via telephone, emails, fax and walk-ins. Ensure that all queries are logged and tracked in Remedy database to promote quality assurance. Liaise with related departments, to include HR Teams, Visa, Payroll, Accounting and Travel to deliver timely service. Educate clients about the availability and usage of self -service options. Contribute in issues identification for inclusion into the knowledge base. Research policies and procedures including departmental and federal agency guidelines to provide current and comprehensive responses. Run and analyze daily reports to benchmark employee performance and compliance adhering to the 2 days Service Level Agreement to delivery service. Maintain tasks on track, and respond to deadlines and priorities. Accomplishments: Recognized as the top performer of the Intake team: Successfully handled 4258 incoming calls which represents 25% of the total incoming calls for the Fiscal year 2014 and 15% more of the average 10% incoming calls allocated to each Intake team. Resolve approximately 80 emails inquiries on a weekly basis within an average of 1.4 days. Consultant Project Manager 09/2009 to 07/2012 Company Name Wrote policy and procedures and completed other Department of Health licensing requirements for credentialing. Wrote all business related correspondence. Collected data to create client database. Organized client record filing. Updated and maintained clients records. Held presentations about business opportunities in quest for expansion with very little supervision. Prepared appointment package including salary and fringe benefits, letter of intent, security and medical clearance processes. Created employee file checklist for documents to be submitted with application. Prepared comprehensive and accurate materials for presentation. Accomplishments: Obtained the agency home health care license to operate in Pennsylvania. Designed marketing plan that increased clientele by 3% for this start-up venture. Liaison Officer 07/2006 to 04/2009 Company Name City , State Organized presentations with business partners regarding objectives to achieve. Partnered with physicians to obtain prior authorizations for services. Maintained and managed over 100 clients' accounts. Ran reports to evaluate employee productivity and benchmark case load increase rate from a quarter to another. Liaised between clients, physicians, insurers and management to inquire about potential service improvement suggestions. Communicated important service related information to clients and upper management. Provided feedback to client to promote quality service. Accomplishments: Created powerful information flow procedure to improve communication. Developed a reliable client health insurance database. Education Master : Business Administration Business Administration Master : Private Business Law Southeastern University City , State , France Private Business Law Skills Accounting, agency, benefits, clientele, client, clients, database, delivery, Department of Health, fax, filing, HR, insurance, marketing plan, materials, Payroll, policies, presentations, processes, quality, quality assurance, quest, Research, Service Level Agreement, supervision, telephone ","
HR CUSTOMER SERVICE REPRESENTATIVE
Summary
Excellent team player with legal background and abilities to interpret laws, procedures, policies and processes; Client-oriented, results-driven and deadline-oriented with a high degree of initiative; Capable to undertake and resolve numerous and complex assignments with minimal supervision.
Outstanding inter-personal, communication and customer service skills; Adept to organize, plan, and prioritize tasks with strong attention to details; Comfortable working in a fast-paced and multicultural environment. Experienced in quantitative research and data analysis. Highly proficient in Microsoft suite ( World, Excel, Power point) with working knowledge of the World bank group systems including People Soft 9.1, SAP and Remedy.
Highlights
HR policies and procedures expertise
New employee orientations
People-oriented
Organized
Staff training and development
Accomplishments
-Recognized as the top performer of the Intake team:
*Successfully handled 4258 incoming calls which represents 25% of the total incoming calls for the Fiscal year 2014 and 15% more of the average 10% incoming calls allocated to each Intake team.
*Resolved approximately 80 emails inquiries on a weekly basis within an average of 1.4 days which is 30% less than the 2 days Service level agreement.
Experience
01/2002
HR Customer Service Representative 11/2012 to Current Company Name
Respond to inquiries about HR policies and procedures from clients and their dependents via telephone, emails, fax and walk-ins.
Ensure that all queries are logged and tracked in Remedy database to promote quality assurance.
Liaise with related departments, to include HR Teams, Visa, Payroll, Accounting and Travel to deliver timely service.
Educate clients about the availability and usage of self -service options.
Contribute in issues identification for inclusion into the knowledge base.
Research policies and procedures including departmental and federal agency guidelines to provide current and comprehensive responses.
Run and analyze daily reports to benchmark employee performance and compliance adhering to the 2 days Service Level Agreement to delivery service.
Maintain tasks on track, and respond to deadlines and priorities.
Accomplishments: Recognized as the top performer of the Intake team: Successfully handled 4258 incoming calls which represents 25% of the total incoming calls for the Fiscal year 2014 and 15% more of the average 10% incoming calls allocated to each Intake team.
Resolve approximately 80 emails inquiries on a weekly basis within an average of 1.4 days.
Consultant Project Manager 09/2009 to 07/2012 Company Name
Wrote policy and procedures and completed other Department of Health licensing requirements for credentialing.
Wrote all business related correspondence.
Collected data to create client database.
Organized client record filing.
Updated and maintained clients records.
Held presentations about business opportunities in quest for expansion with very little supervision.
Prepared appointment package including salary and fringe benefits, letter of intent, security and medical clearance processes.
Created employee file checklist for documents to be submitted with application.
Prepared comprehensive and accurate materials for presentation.
Accomplishments: Obtained the agency home health care license to operate in Pennsylvania.
Designed marketing plan that increased clientele by 3% for this start-up venture.
Liaison Officer 07/2006 to 04/2009 Company Name City , State
Organized presentations with business partners regarding objectives to achieve.
Partnered with physicians to obtain prior authorizations for services.
Maintained and managed over 100 clients' accounts.
Ran reports to evaluate employee productivity and benchmark case load increase rate from a quarter to another.
Liaised between clients, physicians, insurers and management to inquire about potential service improvement suggestions.
Communicated important service related information to clients and upper management.
Provided feedback to client to promote quality service.
Accomplishments: Created powerful information flow procedure to improve communication.
Developed a reliable client health insurance database.
Education
Master : Business Administration Business Administration
Master : Private Business Law Southeastern University City , State , France Private Business Law
",HR
12082377," SALES REPRESENTATIVE Professional Summary Experience sales rep with territory management and closing experience. Computer proficient with strong
communication skills. Offering more than 13 years in outside sales, sales operations and marketing. Quality-focused Account Manager, focused on driving sales and maximizing profits. Directs sales teams with enthusiasm. Account Manager accomplished in managing customer service for numerous top accounts while simultaneously exceeding sales goals on new and existing products. Skills Business development Organized Fast learner Highly dependable Natural leader Enthusiastic yet professional demeanor Organized Excellent attention to Customer satisfaction Account and territory management Retail sales detail Fluent in Spanish Computer literate Work History Sales Representative Company Name - City , State 12/2012 - 09/2014 Increased sales volume by adding 10 accounts in the territory. Selected the correct products based on customer needs, product specifications and applicable regulations. Increased sales volume by adding 10 accounts in the Rio Grande Valley territory. Negotiated prices, terms of sales and service agreements. Contacted new and existing customers to discuss how their needs could be met through specific products and services. Territory Manager Company Name - City , State 04/2012 - 11/2013  Established new territory for the company, adding special order, stocking dealers.  Managed portfolio of 30 accounts and $60,000-$90,000 per month in sales.  Negotiated prices, terms of sales, service agreements. Contacted new and existing customers to discuss how their needs could be met through specific products, services.  Selected correct products based on customer needs, product specifications.  Created sales contacts with on- and off-premise accounts.  Recorded accurate, efficient records in customer database.  Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.  Consulted businesses to supply accurate product, service information.  Met existing customers to review current services and expand sales opportunities.  Built relationships with customers to promote long term business growth. Exceeded team sales goals by 30%. Sales Decora Kitchen Bath & Floors - McAllen, TX l Managed residential and commercial sales. Sales Company Name - City , State 01/2008 - 09/2010  Retailed all types of flooring, ceramic & porcelain tile, natural stone, resilient flooring, laminate and hardwood, carpet.  Coordinated and supervised installations of Floor and counter-tops.  Project estimating and purchasing. Attended Surfaces and KBIS trade shows.  Negotiated prices, terms of sales and service agreements.  Contacted new and existing customers to discuss how their needs could be met through specific products and services.  Quoted prices, credit terms and other bid specifications.  Identified prospective customers by using business directories and following leads from existing clients.  Wrote sales contracts for orders obtained and submitted orders for processing.  Selected the correct products based on customer needs, product specifications and applicable regulations.  Prioritized tasks and projects to meet tight deadlines. Owner Company Name - City , State 01/2000 - 07/2007 Coordinated residential and commercial sales, along with supervising all installations. Project estimating and purchasing. Retailed all types of flooring, ceramic & porcelain tile, natural stone, resilient flooring, laminate, hardwood and carpet.  Attended Surfaces and Mohawk U trade shows and seminars.  Negotiated prices, terms of sales and service agreements.  Contacted new and existing customers to discuss how their needs could be met through specific products and services.  Quoted prices, credit terms and other bid specifications.  Wrote sales contracts for orders obtained and submitted orders for processing.  Selected the correct products based on customer needs, product specifications and applicable regulations. Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary. Matched purchase orders with invoices and recorded the necessary information. Education High School Diploma : James Pace High School - Continuing education Interior Decorator Skills attention to detail, Strong interpersonal skills, contracts, credit, clients, database, Dependable, English, estimating, outlook, natural, negotiator, Persuasive, progress, purchasing, Sales, Sales Management, seminars, Spanish, Strategic, supervising, tops, trade shows ","
SALES REPRESENTATIVE
Professional Summary
Experience sales rep with territory management and closing experience. Computer proficient with strong
communication skills. Offering more than 13 years in outside sales, sales operations and marketing. Quality-focused Account Manager, focused on driving sales and maximizing profits. Directs sales teams with enthusiasm. Account Manager accomplished in managing customer service for numerous top accounts while simultaneously exceeding sales goals on new and existing products.
Skills
Business development
Organized
Fast learner
Highly dependable
Natural leader
Enthusiastic yet professional demeanor
Organized
Excellent attention to
Customer satisfaction
Account and territory management
Retail sales
detail
Fluent in Spanish
Computer literate
Work History
Sales Representative Company Name - City , State 12/2012 - 09/2014
Increased sales volume by adding 10 accounts in the territory.
Selected the correct products based on customer needs, product specifications and applicable regulations.
Increased sales volume by adding 10 accounts in the Rio Grande Valley territory.
Negotiated prices, terms of sales and service agreements.
Contacted new and existing customers to discuss how their needs could be met through specific products and services.
Territory Manager Company Name - City , State 04/2012 - 11/2013
 Established new territory for the company, adding special order, stocking dealers.
 Managed portfolio of 30 accounts and $60,000-$90,000 per month in sales.
 Negotiated prices, terms of sales, service agreements. Contacted new and existing customers to discuss how their needs could be met through specific products, services.
 Selected correct products based on customer needs, product specifications.
 Created sales contacts with on- and off-premise accounts.
 Recorded accurate, efficient records in customer database.
 Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
 Consulted businesses to supply accurate product, service information.
 Met existing customers to review current services and expand sales opportunities.
 Built relationships with customers to promote long term business growth.
Exceeded team sales goals by 30%.
Sales Decora Kitchen Bath & Floors - McAllen, TX l Managed residential and commercial sales.
Sales Company Name - City , State 01/2008 - 09/2010
 Retailed all types of flooring, ceramic & porcelain tile, natural stone, resilient flooring, laminate and hardwood, carpet.
 Coordinated and supervised installations of Floor and counter-tops.
 Project estimating and purchasing.
Attended Surfaces and KBIS trade shows.
 Negotiated prices, terms of sales and service agreements.
 Contacted new and existing customers to discuss how their needs could be met through specific products and services.
 Quoted prices, credit terms and other bid specifications.
 Identified prospective customers by using business directories and following leads from existing clients.
 Wrote sales contracts for orders obtained and submitted orders for processing.
 Selected the correct products based on customer needs, product specifications and applicable regulations.
 Prioritized tasks and projects to meet tight deadlines.
Owner Company Name - City , State 01/2000 - 07/2007
Coordinated residential and commercial sales, along with supervising all installations.
Project estimating and purchasing.
Retailed all types of flooring, ceramic & porcelain tile, natural stone, resilient flooring, laminate, hardwood and carpet.
 Attended Surfaces and Mohawk U trade shows and seminars.
 Negotiated prices, terms of sales and service agreements.
 Contacted new and existing customers to discuss how their needs could be met through specific products and services.
 Quoted prices, credit terms and other bid specifications.
 Wrote sales contracts for orders obtained and submitted orders for processing.
 Selected the correct products based on customer needs, product specifications and applicable regulations.
Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.
Matched purchase orders with invoices and recorded the necessary information.
",SALES
13342150," PATIENT SERVICE REPRESENTATIVE Summary Seeking a position using strong organizational skills, superb communication skills and interest in management position with the reputed organization that rewards loyalty, hard work, dependability and positive results in the team environment. Skills Maintains strict confidentiality Knowledge of HMOs, Medicare and Medi-Cal Medical Manager Software Electronic Medical Record (EMR) software HIPAA compliance Patient-focused care Strong work ethic Team player with positive attitude Proven patience and self-discipline Personal and professional integrity Relationship and team building Staff training and development Effectively influences others Critical thinking proficiency Cultural awareness and sensitivity Experience Patient Service Representative 03/2015 to Current Company Name City , State Trained new hires and   in-house staff members in evaluation, data collection, analysis and reporting strategies. Oversaw data queries and made sure that they were rectified in the most efficient manner. Answered phone calls, emails, letters and faxes and efficiently provided accurate information and responses. Guided and handled 16 -employees including assistants; HR assistant (hiring of employees and assisting in appraisals for performance and corrective action) responsible for arrangement, resolving employee discrepancies . Ability to handle high volume of inbound and outbound calls, and concluded the nature of calls.As well as assisted callers to the proper Physician. Successfully organized appointments between Physicians and Patients, responsible for typing reports, memos and other correspondence as well as established accuracy, consistent, detail-oriented and capacity to carry higher responsibility. Proficient in Windows, Word, Excel, Access, PowerPoint, ect. Efficient in registration of patients, verifying patient Demographics , entering data and verifying patients insurance, scheduling patients via IDX, scan patient documents. Sending messages to pediatric, adult, and specialty physicians in Clinicare. Paging Physicians through Perfect Serve. Knowledge of Medical Terminology and Health Care related Training. Capable of managing multiple tasks with an emphasis on retaining quality standards. Ability to quickly assess and prioritize projects and office tasks. Proficient at evaluating problems and quickly devising practical solutions. Handle cash, receipts ,and tracked cash withdrawals. Human Resource Assistant, Supervisor/Call cneter Supervisor 12/2011 to 03/2015 Company Name City , State Properly directed inbound calls in phone queues to improve call flow. Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met. Led a team of customer service representatives to increase service center profitability. Assisted with the development of the call center's operations, quality and training processes. Selected and interviewed candidates for all available positions. Conducted telephone and onsite exit interviews for all employees. Worked closely with HR business partners to facilitate year-end talent reviews and articulate team strengths. Helped training and development staff with all aspects of training coordination. Assisted customer service with inbound and outbound calls regarding all HR inquiries. Created social media initiatives for new employee search strategies. Drafted department-specific employee announcements. Partnered with the IT department to create a streamlined onboarding process for new hires. Salon Manager/ Receptionist 01/1999 to 01/2011 Company Name City , State Created repeat business by developing long-term relationships with regular customers. Enforced safety procedures in accordance with facility policies and government regulations. Accountable for all staff development, budgeting and supply ordering. Worked closely with Salon team  to produce repeat clientel .
Re-designed
every business form, containing time & inventory sheets and
appointment calendars to increase clarity and effectiveness. Increased
product sales by 53% within first quarters as Salon Manager. Developed productivity of management by
arranging bi-monthly meetings to talk about accomplishments, matters and room
for enhancement Resolved guest complaints. Customer Service Sales Associate 01/1996 to 01/1999 Company Name City , State Fielded an average of 150 customer service calls per day. Recommended and helped customers select merchandise based on their needs. Exchanged returned merchandise for customers quickly and efficiently. Confirmed that appropriate changes were made to resolve customers' problems. Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates. Informed customers about sales and promotions in a friendly and engaging manner. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Trained new employees on company customer service policies and service level standards. Education and Training Bachelors of Arts 2011 Harrington College of Design Skills Patient-focused care Excellent interpersonal skills Compassionate and trustworthy caregiver Time management Detail-oriented Effectively interacts with patients and families. Medical terminology Charting and record keeping ","
PATIENT SERVICE REPRESENTATIVE
Summary
Seeking a position using strong organizational skills, superb communication skills and interest in management position with the reputed organization that rewards loyalty, hard work, dependability and positive results in the team environment.
Skills
Maintains strict confidentiality
Knowledge of HMOs, Medicare and Medi-Cal
Medical Manager Software
Electronic Medical Record (EMR) software
HIPAA compliance
Patient-focused care
Strong work ethic
Team player with positive attitude
Proven patience and self-discipline
Personal and professional integrity
Relationship and team building
Staff training and development
Effectively influences others
Critical thinking proficiency
Cultural awareness and sensitivity
Experience
Patient Service Representative 03/2015 to Current Company Name City , State
Trained new hires and   in-house staff members in evaluation, data collection, analysis and reporting strategies.
Oversaw data queries and made sure that they were rectified in the most efficient manner.
Answered phone calls, emails, letters and faxes and efficiently provided accurate information and responses.
Guided and handled 16 -employees including assistants; HR assistant (hiring of employees and assisting in appraisals for performance and corrective action) responsible for arrangement, resolving employee discrepancies .
Ability to handle high volume of inbound and outbound calls, and concluded the nature of calls.As well as assisted callers to the proper Physician.
Successfully organized appointments between Physicians and Patients, responsible for typing reports, memos and other correspondence as well as established accuracy, consistent, detail-oriented and capacity to carry higher responsibility.
Proficient in Windows, Word, Excel, Access, PowerPoint, ect.
Efficient in registration of patients, verifying patient Demographics , entering data and verifying patients insurance, scheduling patients via IDX, scan patient documents.
Sending messages to pediatric, adult, and specialty physicians in Clinicare.
Paging Physicians through Perfect Serve.
Knowledge of Medical Terminology and Health Care related Training.
Capable of managing multiple tasks with an emphasis on retaining quality standards.
Ability to quickly assess and prioritize projects and office tasks.
Proficient at evaluating problems and quickly devising practical solutions.
Human Resource Assistant, Supervisor/Call cneter Supervisor 12/2011 to 03/2015 Company Name City , State Properly directed inbound calls in phone queues to improve call flow. Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met. Led a team of customer service representatives to increase service center profitability. Assisted with the development of the call center's operations, quality and training processes. Selected and interviewed candidates for all available positions. Conducted telephone and onsite exit interviews for all employees. Worked closely with HR business partners to facilitate year-end talent reviews and articulate team strengths. Helped training and development staff with all aspects of training coordination. Assisted customer service with inbound and outbound calls regarding all HR inquiries. Created social media initiatives for new employee search strategies. Drafted department-specific employee announcements. Partnered with the IT department to create a streamlined onboarding process for new hires.
Salon Manager/ Receptionist 01/1999 to 01/2011 Company Name City , State
Created repeat business by developing long-term relationships with regular customers. Enforced safety procedures in accordance with facility policies and government regulations. Accountable for all staff development, budgeting and supply ordering. Worked closely with Salon team  to produce repeat clientel .
Re-designed
every business form, containing time & inventory sheets and
appointment calendars to increase clarity and effectiveness. Increased
product sales by 53% within first quarters as Salon Manager.
Developed productivity of management by
arranging bi-monthly meetings to talk about accomplishments, matters and room
for enhancement Resolved guest complaints.
Customer Service Sales Associate 01/1996 to 01/1999 Company Name City , State Fielded an average of 150 customer service calls per day. Recommended and helped customers select merchandise based on their needs. Exchanged returned merchandise for customers quickly and efficiently. Confirmed that appropriate changes were made to resolve customers' problems. Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates. Informed customers about sales and promotions in a friendly and engaging manner. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Trained new employees on company customer service policies and service level standards.
Education and Training
Bachelors of Arts 2011 Harrington College of Design
Skills
Patient-focused care
Excellent interpersonal skills
Compassionate and trustworthy caregiver
Time management
Detail-oriented
Effectively interacts with patients and families.
Medical terminology
Charting and record keeping
",ADVOCATE
24397882," DIRECTOR OF FINANCE Summary Financial Statement Reporting & Analysis Budgeting & Forecasting SOX Compliance Accounts Payable/Receivable Sales & Use Tax Returns SEC Reporting Problem Identification & Resolution Internal & External Audit I.T. Support Payroll & H/R Management Process Improvements Data Extraction & Analysis Highlights Omega, Oracle, JDEdwards, MAS90, Essbase, Hyperion, Brio/BI, Quickbooks, FFIS, SAP, Microsoft (Excel, Word, PowerPoint, Access, Visio), FOCUS®, ADP (Pay eXpert, PC Payroll, Workforce Now), Monarch, Choice Builder System and various other proprietary software systems Experience Director of Finance April 2010 to Current Company Name － City , State Promoted from Controller to Director of Finance in January 2015 Responsible for the monthly financial statements, annual budget, tax and reporting compliance, accounts payable, cash applications, collections, payroll, and financial analysis for the Firm. Provide leadership and development to staff of nine to ensure peak efficiencies and full utilization of accounting staff. Manage the external annual review/audit Create and compile a wide variety of special reports as requested by the Managing Partners and Chief Executive Officer. Accountant/Senior Financial Analyst March 2009 to April 2010 Company Name － City , State Member of the Accounting and Payments Team within the Financial Management Division of Marketing & Regulatory Program Business Services for Animal & Plant Health Inspection Service (APHIS). Certifying Officer responsible for reviewing and approving various types of foreign and domestic payments for three different Federal Agencies in accordance with Appropriation Law, Program Directives, and Agency Policy. Provided leadership in the design, implementation, and maintenance of automated systems related to financial, accounting, and budgetary functions; Agency Accounts Payable Subject Matter Expert (SME) for SAP computer conversion. Reviewed payment processes to ensure that the correct and most efficient methods were used. Responsible for administering domestic and international reimbursable cooperative trust fund accounts, monitoring transactions to ensure that the cooperator's budgets were not exceeded, served as the point of contact for a full range of operational matters, and researched and resolved problems. Developed a new process for reconciling cooperative trust accounts that resulted in minimum savings of ten hours per month. Dramatically increased the monthly percentage reconciled from 10% to 95%. Controller January 1998 to March 2009 Company Name － City , State Hands-on manager responsible for financial reporting & analysis, SOX compliance, budgeting, quarterly forecasts, sales & use tax returns, and month-end close. Managed accounts payable, accounts receivable, payroll, and human resources. Shortly after starting in this position, discovered a design flaw in computer program. Took initiative and created an advanced data extraction template to gather data and evaluate materiality. Amended monthly sales & use tax returns for a three year period for MN and WI and recovered over $200,000. Chosen by Corporate Controller for special project - acted as Regional Controller for four years. o Traveled monthly to our Omaha location as management consultant to General Manager & location Controller. o Designed new computer reporting systems to improve efficiency, accuracy and timeliness of sales & use tax reporting. Reduced sales tax liability by more than 15%. o Developed new procedures for purchasing and accounts payable, which strengthened internal controls and provided better visibility of variances. o Improved month-end close processes; shortened close by 1 day. Consistently exceeded reporting expectations by completing month-end close by the third business day; other locations closed on the 5th business day. Team member for computer conversion from MAS90 to JDEdwards. Supervise a staff of four (Billing Manager, H/R Manager, Credit Manager, Payroll Administrator). Recognized as problem solver and trouble-shooter. Sought out as first point of contact for computer & software issues. Controller January 1991 to January 1998 Company Name － City , State Promoted from Assistant Controller to Controller in May 1993 Promoted from Controller to Manager of Information & Reporting Systems in October 1996 Responsible for the consolidated financial statements & annual budgeting process for nine divisions. Prepared and reviewed 10Q and 10K SEC reports. Supervised a staff of seven (Accounts Payable, Human Resources, Payroll, and Accounting). Implemented cost tracking and scheduling system for Land Development Department. Involved in process re-engineering; suggested new processes resulting in cost savings. Team member for two computer conversions. Assisted with the development and testing of proprietary software. Involved in data extraction & migration, testing, and training end users. Developed an Accounting Policy and Procedures Training Manual. Education M.B.A : Management University of St. Thomas － City , State GPA: GPA: 3.9 Management GPA: 3.9 Bachelor of Arts : Accounting Computer Science St. Mary's University of Minnesota － City , State GPA: GPA: 3.9 Accounting Computer Science GPA: 3.9 Certified Public Accountant, State of Minnesota (1988), License number 11547 Affiliations ALA- Association of Legal Administrators
ALAMN - Minnesota Chapter of Association of Legal Administrators
American Institute of Certified Public Accountants - AICPA
Minnesota Society of Certified Public Accountants - MNCPA Skills Accounting, accounts payable, accounts receivable, ADP, Agency, Billing, Brio, budgeting, budgets, budget, BI, Controller, conversion, Certified Public Accountant, Credit, Essbase, Finance, financial, financial analysis, Financial Management, financial reporting, financial statements, General Manager, Human Resources, Hyperion, JDEdwards, leadership, leadership and development, Law, Director, Managing, management consultant, Marketing, MAS90, Access, Excel, PowerPoint, Word, migration, Monarch, Oracle, Payroll, peak, problem solver, process re-engineering, processes, purchasing, Quickbooks, reconciling, reporting, sales, SAP, scheduling, tax, Visio ","
DIRECTOR OF FINANCE
Summary
Financial Statement Reporting & Analysis Budgeting & Forecasting SOX Compliance Accounts Payable/Receivable Sales & Use Tax Returns SEC Reporting Problem Identification & Resolution Internal & External Audit I.T. Support Payroll & H/R Management Process Improvements Data Extraction & Analysis
Highlights
Omega, Oracle, JDEdwards, MAS90, Essbase, Hyperion, Brio/BI, Quickbooks, FFIS, SAP, Microsoft (Excel, Word, PowerPoint, Access, Visio), FOCUS®, ADP (Pay eXpert, PC Payroll, Workforce Now), Monarch, Choice Builder System and various other proprietary software systems
Experience
Director of Finance April 2010 to Current Company Name － City , State
Promoted from Controller to Director of Finance in January 2015 Responsible for the monthly financial statements, annual budget, tax and reporting compliance, accounts payable, cash applications, collections, payroll, and financial analysis for the Firm.
Provide leadership and development to staff of nine to ensure peak efficiencies and full utilization of accounting staff.
Manage the external annual review/audit Create and compile a wide variety of special reports as requested by the Managing Partners and Chief Executive Officer.
Accountant/Senior Financial Analyst March 2009 to April 2010 Company Name － City , State
Member of the Accounting and Payments Team within the Financial Management Division of Marketing & Regulatory Program Business Services for Animal & Plant Health Inspection Service (APHIS).
Certifying Officer responsible for reviewing and approving various types of foreign and domestic payments for three different Federal Agencies in accordance with Appropriation Law, Program Directives, and Agency Policy.
Provided leadership in the design, implementation, and maintenance of automated systems related to financial, accounting, and budgetary functions; Agency Accounts Payable Subject Matter Expert (SME) for SAP computer conversion.
Reviewed payment processes to ensure that the correct and most efficient methods were used.
Responsible for administering domestic and international reimbursable cooperative trust fund accounts, monitoring transactions to ensure that the cooperator's budgets were not exceeded, served as the point of contact for a full range of operational matters, and researched and resolved problems.
Developed a new process for reconciling cooperative trust accounts that resulted in minimum savings of ten hours per month.
Dramatically increased the monthly percentage reconciled from 10% to 95%.
Controller January 1998 to March 2009 Company Name － City , State
Hands-on manager responsible for financial reporting & analysis, SOX compliance, budgeting, quarterly forecasts, sales & use tax returns, and month-end close.
Managed accounts payable, accounts receivable, payroll, and human resources.
Shortly after starting in this position, discovered a design flaw in computer program.
Took initiative and created an advanced data extraction template to gather data and evaluate materiality.
Amended monthly sales & use tax returns for a three year period for MN and WI and recovered over $200,000.
Chosen by Corporate Controller for special project - acted as Regional Controller for four years.
o Traveled monthly to our Omaha location as management consultant to General Manager & location Controller.
o Designed new computer reporting systems to improve efficiency, accuracy and timeliness of sales & use tax reporting.
Reduced sales tax liability by more than 15%.
o Developed new procedures for purchasing and accounts payable, which strengthened internal controls and provided better visibility of variances.
o Improved month-end close processes; shortened close by 1 day.
Consistently exceeded reporting expectations by completing month-end close by the third business day; other locations closed on the 5th business day.
Team member for computer conversion from MAS90 to JDEdwards.
Supervise a staff of four (Billing Manager, H/R Manager, Credit Manager, Payroll Administrator).
Recognized as problem solver and trouble-shooter.
Sought out as first point of contact for computer & software issues.
Controller January 1991 to January 1998 Company Name － City , State
Promoted from Assistant Controller to Controller in May 1993 Promoted from Controller to Manager of Information & Reporting Systems in October 1996 Responsible for the consolidated financial statements & annual budgeting process for nine divisions.
Prepared and reviewed 10Q and 10K SEC reports.
Supervised a staff of seven (Accounts Payable, Human Resources, Payroll, and Accounting).
Implemented cost tracking and scheduling system for Land Development Department.
Involved in process re-engineering; suggested new processes resulting in cost savings.
Team member for two computer conversions.
Assisted with the development and testing of proprietary software.
Involved in data extraction & migration, testing, and training end users.
Developed an Accounting Policy and Procedures Training Manual.
Education
M.B.A : Management University of St. Thomas － City , State GPA: GPA: 3.9 Management GPA: 3.9
Bachelor of Arts : Accounting Computer Science St. Mary's University of Minnesota － City , State GPA: GPA: 3.9 Accounting Computer Science GPA: 3.9
Certified Public Accountant, State of Minnesota (1988), License number 11547
Affiliations
ALA- Association of Legal Administrators
ALAMN - Minnesota Chapter of Association of Legal Administrators
American Institute of Certified Public Accountants - AICPA
Minnesota Society of Certified Public Accountants - MNCPA
Skills
Accounting, accounts payable, accounts receivable, ADP, Agency, Billing, Brio, budgeting, budgets, budget, BI, Controller, conversion, Certified Public Accountant, Credit, Essbase, Finance, financial, financial analysis, Financial Management, financial reporting, financial statements, General Manager, Human Resources, Hyperion, JDEdwards, leadership, leadership and development, Law, Director, Managing, management consultant, Marketing, MAS90, Access, Excel, PowerPoint, Word, migration, Monarch, Oracle, Payroll, peak, problem solver, process re-engineering, processes, purchasing, Quickbooks, reconciling, reporting, sales, SAP, scheduling, tax, Visio
",AGRICULTURE
91116867," COLOR CONSULTANT Summary Adaptable and ambitious administrative professional with 5+ years experience in accounting and finance, real estate, as well as customer service.  Experience November 2016 to Current Company Name City , State Color Consultant Sephora is one of the largest cosmetic retailers world wide. As a Color Consultant my daily responsibilities
include: Achieving the stores daily sales goal by assisting clients with their product purchases. Analyzing skin condition and make appropriate product recommendations. Working as a team with colleagues and participating in weekly competitions/games, themes, etc. Stocking shelves, supplies, and organizing displays. Developing positive customer relationships through friendly greetings and excellent service. June 2012 to September 2016 Company Name City , State Office Manager McHugh CPA Group is a family owned accounting office located in Atlanta, GA. Microsoft proficency,
meticulous attention to detail, strong problem solving, and customer service were required skills needed as
an Office Manager. Daily responsibilities: Preperation of tax returns, E-filing, and POA's (Power of Attorney). Managed accounts payable/recievable. Oversaw inventory and office supply purchases. Helped distribute employee notices and mail around the office. Performed complex general accounting functions, including preperation of journal entries, account analysis,
and balance sheet reconciliations. Screened applicant resumes and coordinated both phone and in-person interviews. March 2011 to July 2012 Company Name City , State Receptionist  Worked for RE/MAX as an entry level receptionist. Daily responsibilities included:  Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events. Managed office supplies, vendors, organization, and up keep. Coordinated, scheduled, and arranged meeting and travel calendars, including business and social events. Opened and properly distributed incoming mail. Directed guests and routed deliveries and courier services. Education May 2010 Norwich Free Academy City , State High school Skills Excellent communication skills Articulate and well-spoken Accurate and detailed Microsoft Office profiency Social media knowledge Team building Invoice rocessing Strong client relations ","
COLOR CONSULTANT
Summary
Adaptable and ambitious administrative professional with 5+ years experience in accounting and finance, real estate, as well as customer service. 
Experience
November 2016
to
Current
Company Name City , State Color Consultant
Sephora is one of the largest cosmetic retailers world wide. As a Color Consultant my daily responsibilities
include:
Achieving the stores daily sales goal by assisting clients with their product purchases.
Analyzing skin condition and make appropriate product recommendations.
Working as a team with colleagues and participating in weekly competitions/games, themes, etc.
Stocking shelves, supplies, and organizing displays.
Developing positive customer relationships through friendly greetings and excellent service.
June 2012
to
September 2016
Company Name City , State Office Manager
McHugh CPA Group is a family owned accounting office located in Atlanta, GA. Microsoft proficency,
meticulous attention to detail, strong problem solving, and customer service were required skills needed as
an Office Manager. Daily responsibilities:
Preperation of tax returns, E-filing, and POA's (Power of Attorney).
Managed accounts payable/recievable.
Oversaw inventory and office supply purchases.
Helped distribute employee notices and mail around the office.
Performed complex general accounting functions, including preperation of journal entries, account analysis,
and balance sheet reconciliations.
Screened applicant resumes and coordinated both phone and in-person interviews.
March 2011
to
July 2012
Company Name City , State Receptionist
 Worked for RE/MAX as an entry level receptionist. Daily responsibilities included: 
Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
Managed office supplies, vendors, organization, and up keep.
Coordinated, scheduled, and arranged meeting and travel calendars, including business and social events.
Opened and properly distributed incoming mail.
Directed guests and routed deliveries and courier services.
Education
May 2010
Norwich Free Academy City , State High school
Skills
Excellent communication skills
Articulate and well-spoken
Accurate and detailed
Microsoft Office profiency
Social media knowledge
Team building
Invoice rocessing
Strong client relations
",CONSULTANT
10138632," SALES MANAGER Professional Summary Accomplished and energetic with a solid history of achievement in sales.
Motivated leader with strong organizational and prioritization
abilities. Areas of expertise include Meeting Goals, Negotiation and
Selling to Customer Needs. Interests Music Production, Graphic Art and Design and Fitness Training Skills •Computers and Electronics •Administration and Management •Critical Thinking •Negotiation •Persuasion •Sales and Marketing Experience 01/2010 to Current Sales Manager Company Name － City , State Resolve customer complaints regarding sales and service. Direct and coordinate activities involving sales of manufactured products, services, commodities or other subjects of sale. Plan and direct staffing, training, and performance evaluations to develop and control sales and service. Determine price schedules and discount rates. Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase. Review operational records and reports to project sales and determine profitability. Direct foreign sales and service outlets of an organization. Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business. Monitor customer preferences to determine focus of sales efforts. Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications. Direct, coordinate, and review activities in sales and service accounting and record keeping, and in receiving and shipping operations. 07/2007 to 03/2010 Emergency Road Service Technician Company Name － City , State Identify and inflate tires correctly for the size and ply. Place wheels on balancing machines to determine counterweights required to balance wheels. Raise vehicles, using hydraulic jacks. Remount wheels onto vehicles. Unbolt wheels from vehicles and remove them, using lug wrenches and other hand and power tools. Apply rubber cement to buffed tire casings prior to vulcanization process. Reassemble tires onto wheels. Drive automobile or service trucks to industrial sites to provide services or respond to emergency calls. Replace valve stems and remove puncturing objects. Hammer required counterweights onto rims of wheels. Inspect tire casings for defects, such as holes or tears. Glue tire patches over ruptures in tire casings, using rubber cement. Prepare rims and wheel drums for reassembly by scraping, grinding, or sandblasting. Assist mechanics and perform other duties as directed. Inflate inner tubes and immerse them in water to locate leaks. 03/2005 to 09/2007 Wholesale Food Supplier Company Name － City , State Sell and keep records of sales for products from truck inventory. Maintain records, such as vehicle logs, records of cargo, or billing statements, in accordance with regulations. Drive vehicles with capacities under three tons to transport materials to and from specified destinations, such as railroad stations, plants, residences, offices, or within industrial yards. Wrap, weigh, label and price cuts of meat. Prepare special cuts of meat ordered by customers. Cut, trim, bone, tie, and grind meats, such as beef, pork, poultry to prepare meat in cooking form. Total sales, and collect money from customers. Use knives, cleavers, meat saws, bandsaws, or other equipment to perform meat cutting and trimming. Cut and trim meat to prepare for packing. Inspect meat products for defects, bruises or blemishes and remove them along with any excess fat. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Total sales, and collect money from customers. Prepare purchase orders, solicit bid proposals, and review requisitions for goods and services. Analyze price proposals, financial reports, and other data and information to determine reasonable prices. Purchase the highest quality merchandise at the lowest possible price and in correct amounts. Study sales records and inventory levels of current stock to develop strategic purchasing programs that facilitate employee access to supplies. Negotiate prices, discount terms and transportation arrangements for merchandise. Consult with store or merchandise managers about budgets or goods to be purchased. Collect money from customers, make change, and record transactions on customer receipts. Drive trucks to deliver such items as food, medical supplies, or newspapers. Write customer orders and sales contracts according to company guidelines. Inform regular customers of new products or services and price changes. Record sales or delivery information on daily sales or delivery record. Call on prospective customers to explain company services or to solicit new business. Listen to and resolve customers' complaints regarding products or services. Education 2012 High School Diploma : General Pennsauken High School － City , State Additional Information Volunteer Activities                                                                               Seeds Of Hope - Oct 2013 - present                                                    Serve food, beverages, and desserts in lunchrooms,                      business or industrial establishments.                               Community Service, etc. ","
SALES MANAGER
Professional Summary
Accomplished and energetic with a solid history of achievement in sales.
Motivated leader with strong organizational and prioritization
abilities. Areas of expertise include Meeting Goals, Negotiation and
Selling to Customer Needs.
Interests
Music Production, Graphic Art and Design and Fitness Training
Skills
•Computers and Electronics
•Administration and Management
•Critical Thinking
•Negotiation
•Persuasion
•Sales and Marketing
Experience
01/2010 to Current
Sales Manager Company Name － City , State
Resolve customer complaints regarding sales and service.
Direct and coordinate activities involving sales of manufactured products, services, commodities or other subjects of sale.
Plan and direct staffing, training, and performance evaluations to develop and control sales and service.
Determine price schedules and discount rates.
Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.
Review operational records and reports to project sales and determine profitability.
Direct foreign sales and service outlets of an organization.
Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.
Monitor customer preferences to determine focus of sales efforts.
Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.
Direct, coordinate, and review activities in sales and service accounting and record keeping, and in receiving and shipping operations.
07/2007 to 03/2010
Emergency Road Service Technician Company Name － City , State
Identify and inflate tires correctly for the size and ply.
Place wheels on balancing machines to determine counterweights required to balance wheels.
Raise vehicles, using hydraulic jacks.
Remount wheels onto vehicles.
Unbolt wheels from vehicles and remove them, using lug wrenches and other hand and power tools.
Apply rubber cement to buffed tire casings prior to vulcanization process.
Reassemble tires onto wheels.
Drive automobile or service trucks to industrial sites to provide services or respond to emergency calls.
Replace valve stems and remove puncturing objects.
Hammer required counterweights onto rims of wheels.
Inspect tire casings for defects, such as holes or tears.
Glue tire patches over ruptures in tire casings, using rubber cement.
Prepare rims and wheel drums for reassembly by scraping, grinding, or sandblasting.
Assist mechanics and perform other duties as directed.
Inflate inner tubes and immerse them in water to locate leaks.
03/2005 to 09/2007
Wholesale Food Supplier Company Name － City , State
Sell and keep records of sales for products from truck inventory.
Maintain records, such as vehicle logs, records of cargo, or billing statements, in accordance with regulations.
Drive vehicles with capacities under three tons to transport materials to and from specified destinations, such as railroad stations, plants, residences, offices, or within industrial yards.
Wrap, weigh, label and price cuts of meat.
Prepare special cuts of meat ordered by customers.
Cut, trim, bone, tie, and grind meats, such as beef, pork, poultry to prepare meat in cooking form.
Total sales, and collect money from customers.
Use knives, cleavers, meat saws, bandsaws, or other equipment to perform meat cutting and trimming.
Cut and trim meat to prepare for packing.
Inspect meat products for defects, bruises or blemishes and remove them along with any excess fat.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Total sales, and collect money from customers.
Prepare purchase orders, solicit bid proposals, and review requisitions for goods and services.
Analyze price proposals, financial reports, and other data and information to determine reasonable prices.
Purchase the highest quality merchandise at the lowest possible price and in correct amounts.
Study sales records and inventory levels of current stock to develop strategic purchasing programs that facilitate employee access to supplies.
Negotiate prices, discount terms and transportation arrangements for merchandise.
Consult with store or merchandise managers about budgets or goods to be purchased.
Collect money from customers, make change, and record transactions on customer receipts.
Drive trucks to deliver such items as food, medical supplies, or newspapers.
Write customer orders and sales contracts according to company guidelines.
Inform regular customers of new products or services and price changes.
Record sales or delivery information on daily sales or delivery record.
Call on prospective customers to explain company services or to solicit new business.
Listen to and resolve customers' complaints regarding products or services.
Education
2012
High School Diploma : General Pennsauken High School － City , State
Additional Information
Volunteer Activities                                                                               Seeds Of Hope - Oct 2013 - present                                                    Serve food, beverages, and desserts in lunchrooms,                      business or industrial establishments.                              
Community Service, etc.
",SALES
28109594," CO-CEO, THE ""JILL-OF-ALL-TRADES"" Willing to relocate closer to the company. Summary Hands-on Producer effective at bringing projects from a concept to a reality. Expert in personnel and project management with a passion for overseeing an entire production of a great idea morphing it into a great, inspiring and entertaining film, short, or music video. Summary of Skills Freelance media production crew member with both on-set and office experience. Extensive experience DSLR's & lighting equipment. Talented at creating, producing, supervising and budgeting a diverse range of network and independent productions. Detail-orientated and committed to creating high-quality finished products. Skilled editor with a background in Final Cut Pro 7/X and Adobe Software. Experienced in development, production and post-production with a strong sense of grasping visual aesthetics. Excels at relationship-building organization and making sound judgment under pressure and within tight deadlines. Production Experience 09/2013 to Current Co-CEO, The ""Jill-of-all-Trades"" Company Name - City , State Create budget forms, call sheets, production schedules, find/hire human and material resources, the liaison between production team and client, conduct research for project, department and company, rent/buy production gear and equipment to ensure high-quality shoots. Produce, Edit, Direct, Write and Film digital media content for website, includes Movies, Music Videos, Short-Films, etc. Updates Social Media pages such as YouTube, Facebook, Instagram, and Twitter. Take online courses to better the company such as ""Branding & Growing A Following through Social Media"". Create unique and inspirational concept videos to brand to target audience (13-35years old). Create and manage the D.R.E.A.M website: www.dreamprods.com Make unique and colorful graphics for website and social media outlets via Photoshop or Illustrator · Organize and produce events, films, shoots, workshops and art showcases, such as D.R.E.A.M theWORKSHOOT Series · Brand D.R.E.A.M's message and purpose as a company · Create a business plan, finding investors, clients, and corporate clientèle. The liaison to anyone and any company who wants to connect with D.R.E.A.M. Train incoming interns and employees 08/2015 to 08/2015 AC & Crew Member Company Name - City , State Collaborated with team leadership and other key stakeholders on key editing and production decisions. Operator Canon EOS Camera to capture Music Video. Give artistic and visual perspective to capture cinematic purpose and storytelling. Location scouting and storyboarding. Drafted film budgets and monitored expenditures. Set up equipment for production day; lights, camera, music, etc. 08/2014 to 08/2014 Production Crew Member (Contract-Hire) Company Name - City , State Answering and directing phone calls. Picking up and dropping off equipment, payroll documentation, lunch, etc. Maintaining office, craft service, office supplies, assisting the wardrobe crew, the A.D, and Producer. Distributing NDA's and ensuring signature of production crew members. Assistant with the breakdown of the set. Apart of clean up crew. 09/2013 to 08/2014 Multimedia Intern Company Name - City , State Film, direct and edit events on campus; Commencements, Conferences, Open House, Convocations, etc. Assist, direct, edit or produce student projects/films/shorts. Scriptwriter and Script Reviser for student films, personal films and off-campus productions Develop pre-productions; storyboards, budget forms, casting calls, and production meetings. The active 1st Production Assistant; organize schedule, delegate work to crewmembers, etc. Assist the MSU Spokesman Newspaper with Media Journalist needs. Manage rental equipment from the DMC. Create digital media for multiple departments on campus. Assist with live taping with MSU's Bear TV. 08/2013 to 02/2014 Intern Company Name - City , State Location scouting for MFIC's Interviews. Transcribe Interviews for MFIC. Assistant Editor on ""Real Marylanders Reel Jobs"". Gather information on Maryland current film market. Arrange and consolidate workloads to meet deadlines; stress the importance of teamwork. 01/2014 to 01/2014 Production Assistant (Temp-Hire) Company Name - City , State Handled performance contracts, talent release forms, minor release forms and confidential audition results. Registered potential contestant(s) along with family and friends. File production contracts in Production Office. Load and unload production equipment. Direct traffic and answer questions for 2,000+ contestants. Helped head producers maintain, direct and organize contestants into in audition room. 01/2013 to 09/2013 Production Intern Company Name - City , State Support the development and production of SpiceRack Productions Inc. Help create and design website. Conduct script breakdown and contribute to script/treatment changes. Research topics for proposals; help organize show, funding and equipment for producers and talent. Manage and direct SpiceRack's social media network such as Twitter, Facebook, Tumblr, Instagram, etc. Accompany staff and crew on remote shoots when possible. Assist producers as assigned. Education 2014 Bachelor of Fine Arts : Film/TV Production & ScreenWriting Morgan State University - City , State , USA GPA: GPA: 3.7 GPA: 3.7 Magna Cum Laude Honors Graduate 2008 High School Diploma Colony High School - City , State Languages Beginner in Spanish and Chinese (Mandarin). Skills -Mac and PC User. -Experienced with Canon EOS and other DSLR camera operating systems   -Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook and Publisher), Adobe (Photoshop, Premiere, Illustrator, and Lightroom) and expert in Final Cut Pro X. -Expert in Social Media Outlets: Twitter, Facebook, Vimeo, Instagram, LinkedIn, Pinterest, WordPress, Tumblr, Blogger, Snapchat, Vine, IndieGogo and KickStarted. Marketing Skills, creative strategies, social campaigns, etc.within platforms. ","
CO-CEO, THE ""JILL-OF-ALL-TRADES""
Willing to relocate closer to the company.
Summary
Hands-on Producer effective at bringing projects from a concept to a reality. Expert in personnel and project management with a passion for overseeing an entire production of a great idea morphing it into a great, inspiring and entertaining film, short, or music video.
Summary of Skills
Freelance media production crew member with both on-set and office experience. Extensive experience DSLR's & lighting equipment.
Talented at creating, producing, supervising and budgeting a diverse range of network and independent productions. Detail-orientated and committed to creating high-quality finished products.
Skilled editor with a background in Final Cut Pro 7/X and Adobe Software. Experienced in development, production and post-production with a strong sense of grasping visual aesthetics.
Excels at relationship-building organization and making sound judgment under pressure and within tight deadlines.
Production Experience
09/2013 to Current
Co-CEO, The ""Jill-of-all-Trades"" Company Name - City , State
Create budget forms, call sheets, production schedules, find/hire human and material resources, the liaison between production team and client, conduct research for project, department and company, rent/buy production gear and equipment to ensure high-quality shoots.
Produce, Edit, Direct, Write and Film digital media content for website, includes Movies, Music Videos, Short-Films, etc.
Updates Social Media pages such as YouTube, Facebook, Instagram, and Twitter.
Take online courses to better the company such as ""Branding & Growing A Following through Social Media"".
Create unique and inspirational concept videos to brand to target audience (13-35years old).
Create and manage the D.R.E.A.M website: www.dreamprods.com
Make unique and colorful graphics for website and social media outlets via Photoshop or Illustrator ·
Organize and produce events, films, shoots, workshops and art showcases, such as D.R.E.A.M theWORKSHOOT Series ·
Brand D.R.E.A.M's message and purpose as a company ·
Create a business plan, finding investors, clients, and corporate clientèle.
The liaison to anyone and any company who wants to connect with D.R.E.A.M.
Train incoming interns and employees
08/2015 to 08/2015
AC & Crew Member Company Name - City , State
Collaborated with team leadership and other key stakeholders on key editing and production decisions.
Operator Canon EOS Camera to capture Music Video.
Give artistic and visual perspective to capture cinematic purpose and storytelling.
Location scouting and storyboarding.
Drafted film budgets and monitored expenditures.
Set up equipment for production day; lights, camera, music, etc.
08/2014 to 08/2014
Production Crew Member (Contract-Hire) Company Name - City , State
Answering and directing phone calls.
Picking up and dropping off equipment, payroll documentation, lunch, etc.
Maintaining office, craft service, office supplies, assisting the wardrobe crew, the A.D, and Producer.
Distributing NDA's and ensuring signature of production crew members.
Assistant with the breakdown of the set.
Apart of clean up crew.
09/2013 to 08/2014
Multimedia Intern Company Name - City , State
Film, direct and edit events on campus; Commencements, Conferences, Open House, Convocations, etc.
Assist, direct, edit or produce student projects/films/shorts.
Scriptwriter and Script Reviser for student films, personal films and off-campus productions Develop pre-productions; storyboards, budget forms, casting calls, and production meetings.
The active 1st Production Assistant; organize schedule, delegate work to crewmembers, etc.
Assist the MSU Spokesman Newspaper with Media Journalist needs.
Manage rental equipment from the DMC.
Create digital media for multiple departments on campus.
Assist with live taping with MSU's Bear TV.
08/2013 to 02/2014
Intern Company Name - City , State
Location scouting for MFIC's Interviews.
Transcribe Interviews for MFIC.
Assistant Editor on ""Real Marylanders Reel Jobs"".
Gather information on Maryland current film market.
Arrange and consolidate workloads to meet deadlines; stress the importance of teamwork.
01/2014 to 01/2014
Production Assistant (Temp-Hire) Company Name - City , State
Handled performance contracts, talent release forms, minor release forms and confidential audition results.
Registered potential contestant(s) along with family and friends.
File production contracts in Production Office.
Load and unload production equipment.
Direct traffic and answer questions for 2,000+ contestants.
Helped head producers maintain, direct and organize contestants into in audition room.
01/2013 to 09/2013
Production Intern Company Name - City , State
Support the development and production of SpiceRack Productions Inc.
Help create and design website.
Conduct script breakdown and contribute to script/treatment changes.
Research topics for proposals; help organize show, funding and equipment for producers and talent.
Manage and direct SpiceRack's social media network such as Twitter, Facebook, Tumblr, Instagram, etc.
Accompany staff and crew on remote shoots when possible.
Assist producers as assigned.
Education
2014
Bachelor of Fine Arts : Film/TV Production & ScreenWriting Morgan State University - City , State , USA GPA: GPA: 3.7
GPA: 3.7
Magna Cum Laude Honors Graduate
2008
High School Diploma Colony High School - City , State
Languages
Beginner in Spanish and Chinese (Mandarin).
Skills
-Mac and PC User.
-Experienced with Canon EOS and other DSLR camera operating systems  
-Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook and Publisher), Adobe (Photoshop, Premiere, Illustrator, and Lightroom) and expert in Final Cut Pro X.
-Expert in Social Media Outlets: Twitter, Facebook, Vimeo, Instagram, LinkedIn, Pinterest, WordPress, Tumblr, Blogger, Snapchat, Vine, IndieGogo and KickStarted. Marketing Skills, creative strategies, social campaigns, etc.within platforms.
",DIGITAL-MEDIA
19108760," PATIENT ADVOCATE /CLINICAL CARE COORDINATOR Career Focus Selling capital equipment computer hardware and software to corporate accounts. Supporting management and staff in developing and maintaining market share through aggressive account sales growth. Top 10% in the nation, #1 in the region three years in a row.
*Recognized as top performing sales and marketing specialty representative. Analytical thinking and administrative skills, leadership, interpersonal skills, communication skills, self-motivation. Ensure maximum coverage of all accounts within territory geographic areas to maintain optimum level of exposure and effective time management. Medical device/healthcare sales experience.
*Maximize corporate profit by achieving sales revenue targets and grow market share for a specified territory, by promoting, selling and servicing company's products. Increase sales and revenue by aggressively targeting and developing new accounts by using strategic account strategy and keen business insights. Sale of Injectable and Oral Medications.
*Train appropriate medical staff on company products. Develop and implement plans to achieve/exceed sales goals. Identify, establish and maintain productive working relationships with key decision makers, customers and their staff, administrative staff (complete office sales). Summary of Skills Prospecting and cold calling Team building expertise Strategic account development Strong interpersonal skills Key account generation Regional accounts Sales force training Business negotiation Strong lead development skills Accomplishments Client Interface   Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development. Created strategies to develop and expand existing customer sales, which resulted in a 120% increase in monthly sales. Established 30 new accounts in a single year through successful client development. Earned President's Club Trip in 2003. Professional Experience PATIENT ADVOCATE /CLINICAL CARE COORDINATOR February 2010 to Current Company Name － State Patient and Family liaison to facilitate communicate with physicians, health care providers, case managers to develop course of care and emergency care. Experience in a clinical setting, outpatient or managed care experience. Clinical Coordination of clinical activities: Wound Care evaluating, and providing patient care through the use of hospital and nursing standards. Case management, providing treatments, and patient/caregiver education related to wound care management. Collaborates with other health care providers, Wound Care Center Physicians, Program Director, and Medical Director regarding patient needs. MEDICAL SALES REPRESENTATIVE October 2007 to February 2010 Company Name － City , State Detailing in the specialty areas of Pain Management, Neurology, Anesthesiology, Rheumatology, Orthopedics, Oncologist and supportive Oncology. Oral and Injectable medications. Ranked Top 10% nationally 2008-2009, achieved a product index of 114%, and ranked #1 in the District. Detailing Pain Specialist, and hospitalist. Hospital based selling experience and Negotiating Skills. District trainer; efficiency, teamwork and software. Maintain relationships with key area pharmacies and support the pharmacist by providing discounts, educational information and updated manage care information. Matrix Management Skills, and Market Research Knowledge. PROFESSIONAL SALES REPRESENTATIVE December 2005 to October 2007 Company Name － City , State Launched new asthma drug #1 in the region 2006. Cardiology and then Respiratory Divisions (respiratory devices). Achieve quarterly 139% to goal, and annual sales goals in excess of 126% to goal average 2006. Ranked Top 10% nationally, achieving a product index of 136% 2007, and ranked #1 in the District 2007 and #2 2006. Develop and implement plans to achieve/exceed sales budget. Specialty Market Placement. MEDICAL REPRESENTATIVE August 1997 to December 2005 Company Name Persuasively sell the concept of testing for Hep B and Hep C via diagnostic test to targeted physicians. Hospital sales (buy and bill) anti-infective market place. Field Representative Insurance Market Advisor for the Northeast region, coordinating real time customer activity with the marketing team for the development of sales material and strategy. Network of relationships within the Federal and State Government community. Operating room sales experience. Directed an aggressive risk management & patient education program for weight loss medication, and initiated growth in a territory severely affected by negative media campaigns. Conduct primary Medicaid reimbursement research to increase corporate profit. Trained specialty representatives on working community/teaching hospitals and long-term care accounts for new corporate initiative, 2004. Completed ""Management Skills Development"" Seminar, 2000 Area Sales Trainer for the Northeast Region, December 2001 Achieved 100% of call quota, 121% bonus requirements, and Ranked 10% nationally. Maintain formulary status in the Hudson, Essex and Bergen county hospitals. Detailed oral medications in the following disciplines: endocrinology, cardiology, diabetes, pain management, and infectious diseases, urology, blood-related disorders. Researched market competition and developed presentations to stay ahead of the key players in the market place. Managing cross functional groups, cross business group and other forms of working that cross the traditional vertical business units in order to increase sales. Proven success and positive track record of consistent sales performance in complex markets and diverse customer segments. Knowledge / experience with Medicare Part D, and VA selling. Responsible for all aspects of educating & training sales representatives. Design Sales and Marketing plan to enhance revenues of existing accounts while also developing goals to build new accounts. Analyzed current selling market and modify current simulated selling environment to the needs of the organization. Knowledge of sales processes and sales training. Knowledge of the reimbursement and fulfillment pathways for injectable medications. Education Master of Public Administration : Health Care Administration FAIRLEIGH DICKINSON UNIVERSITY － City , State Health Care Administration Graduated Summa Cum Laude Master of Administrative Science : Human Resource Administration FDU Human Resource Administration Paralegal Studies - ABA Approved : Paralegal FDU Bachelor of Arts : Political Science / and Urban Planning RUTGERS UNIVERSITY － City , State , USA Political Science / and Urban Planning Masters of Information and Library Science : Knowledge Management Villanova University － City , State Knowledge Management Master Certificates - Human Resources/ Six Sigma Black Belt / Green/ Lean- Health Care Villanova University Additional Information HONORS/AWARDS
PI ALPHA ALPHA HONORS SOCIETY- Fairleigh Dickinson University
Special Achievement Awards in recognition of selling success & leadership. Presidents Club Professional Affiliations National Sales Network Skills Account Management, Analytical Skills, Anesthesiology, budget, Business Development, C, Cardiology, caregiver, Case management, Change Management, Interpersonal skills, Oral, Competitive Intelligence, concept, Customer Service, Database Design and Management, Designing, diabetes, emergency care, endocrinology, forms, functional, Government, Human Resource Management, Human Resources, infectious diseases, Insurance, Interface Design, Knowledge Management, Leadership, Legal, long-term care, Director, Management Skills, Managing People, Managing, Marketing plan, Market Research, marketing, Market, 2000, Multitasking, Negotiating, Negotiations, Network, Neurology, nursing, Oncology, Oncologist, Organizing, Orthopedics, Pain Management, Paralegal, patient care, Persuasion, presentations, Presentation skills, Problem Solving Skills, Problem - solving, processes, Product Management, Profit, Project Management, Public Relations, real time, Relationship Building, Research, risk management, Sales experience, selling, Sales, sales training, Six Sigma, strategy, teaching, Teamwork, Trainer, urology, Wound Care ","
PATIENT ADVOCATE /CLINICAL CARE COORDINATOR
Career Focus
Selling capital equipment computer hardware and software to corporate accounts. Supporting management and staff in developing and maintaining market share through aggressive account sales growth. Top 10% in the nation, #1 in the region three years in a row.
*Recognized as top performing sales and marketing specialty representative. Analytical thinking and administrative skills, leadership, interpersonal skills, communication skills, self-motivation. Ensure maximum coverage of all accounts within territory geographic areas to maintain optimum level of exposure and effective time management. Medical device/healthcare sales experience.
*Maximize corporate profit by achieving sales revenue targets and grow market share for a specified territory, by promoting, selling and servicing company's products. Increase sales and revenue by aggressively targeting and developing new accounts by using strategic account strategy and keen business insights. Sale of Injectable and Oral Medications.
*Train appropriate medical staff on company products. Develop and implement plans to achieve/exceed sales goals. Identify, establish and maintain productive working relationships with key decision makers, customers and their staff, administrative staff (complete office sales).
Summary of Skills
Prospecting and cold calling
Team building expertise
Strategic account development
Strong interpersonal skills
Key account generation
Regional accounts
Sales force training
Business negotiation
Strong lead development skills
Accomplishments
Client Interface  
Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development.
Created strategies to develop and expand existing customer sales, which resulted in a 120% increase in monthly sales.
Established 30 new accounts in a single year through successful client development.
Earned President's Club Trip in 2003.
Professional Experience
PATIENT ADVOCATE /CLINICAL CARE COORDINATOR February 2010 to Current Company Name － State
Patient and Family liaison to facilitate communicate with physicians, health care providers, case managers to develop course of care and emergency care.
Experience in a clinical setting, outpatient or managed care experience.
Clinical Coordination of clinical activities: Wound Care evaluating, and providing patient care through the use of hospital and nursing standards.
Case management, providing treatments, and patient/caregiver education related to wound care management.
Collaborates with other health care providers, Wound Care Center Physicians, Program Director, and Medical Director regarding patient needs.
MEDICAL SALES REPRESENTATIVE October 2007 to February 2010 Company Name － City , State
Detailing in the specialty areas of Pain Management, Neurology, Anesthesiology, Rheumatology, Orthopedics, Oncologist and supportive Oncology.
Oral and Injectable medications.
Ranked Top 10% nationally 2008-2009, achieved a product index of 114%, and ranked #1 in the District.
Detailing Pain Specialist, and hospitalist.
Hospital based selling experience and Negotiating Skills.
District trainer; efficiency, teamwork and software.
Maintain relationships with key area pharmacies and support the pharmacist by providing discounts, educational information and updated manage care information.
Matrix Management Skills, and Market Research Knowledge.
PROFESSIONAL SALES REPRESENTATIVE December 2005 to October 2007 Company Name － City , State
Launched new asthma drug #1 in the region 2006.
Cardiology and then Respiratory Divisions (respiratory devices).
Achieve quarterly 139% to goal, and annual sales goals in excess of 126% to goal average 2006.
Ranked Top 10% nationally, achieving a product index of 136% 2007, and ranked #1 in the District 2007 and #2 2006.
Develop and implement plans to achieve/exceed sales budget.
Specialty Market Placement.
MEDICAL REPRESENTATIVE August 1997 to December 2005 Company Name
Persuasively sell the concept of testing for Hep B and Hep C via diagnostic test to targeted physicians.
Hospital sales (buy and bill) anti-infective market place.
Field Representative Insurance Market Advisor for the Northeast region, coordinating real time customer activity with the marketing team for the development of sales material and strategy.
Network of relationships within the Federal and State Government community.
Operating room sales experience.
Directed an aggressive risk management & patient education program for weight loss medication, and initiated growth in a territory severely affected by negative media campaigns.
Conduct primary Medicaid reimbursement research to increase corporate profit.
Trained specialty representatives on working community/teaching hospitals and long-term care accounts for new corporate initiative, 2004.
Completed ""Management Skills Development"" Seminar, 2000 Area Sales Trainer for the Northeast Region, December 2001 Achieved 100% of call quota, 121% bonus requirements, and Ranked 10% nationally.
Maintain formulary status in the Hudson, Essex and Bergen county hospitals.
Detailed oral medications in the following disciplines: endocrinology, cardiology, diabetes, pain management, and infectious diseases, urology, blood-related disorders.
Researched market competition and developed presentations to stay ahead of the key players in the market place.
Managing cross functional groups, cross business group and other forms of working that cross the traditional vertical business units in order to increase sales.
Proven success and positive track record of consistent sales performance in complex markets and diverse customer segments.
Knowledge / experience with Medicare Part D, and VA selling.
Responsible for all aspects of educating & training sales representatives.
Design Sales and Marketing plan to enhance revenues of existing accounts while also developing goals to build new accounts.
Analyzed current selling market and modify current simulated selling environment to the needs of the organization.
Knowledge of sales processes and sales training.
Knowledge of the reimbursement and fulfillment pathways for injectable medications.
Education
Master of Public Administration : Health Care Administration FAIRLEIGH DICKINSON UNIVERSITY － City , State
Health Care Administration Graduated Summa Cum Laude
Master of Administrative Science : Human Resource Administration FDU
Human Resource Administration
Paralegal Studies - ABA Approved : Paralegal FDU
Bachelor of Arts : Political Science / and Urban Planning RUTGERS UNIVERSITY － City , State , USA
Political Science / and Urban Planning
Masters of Information and Library Science : Knowledge Management Villanova University － City , State Knowledge Management
Master Certificates - Human Resources/ Six Sigma Black Belt / Green/ Lean- Health Care Villanova University
Additional Information
HONORS/AWARDS
PI ALPHA ALPHA HONORS SOCIETY- Fairleigh Dickinson University
Special Achievement Awards in recognition of selling success & leadership. Presidents Club
Professional Affiliations
National Sales Network
Skills
Account Management, Analytical Skills, Anesthesiology, budget, Business Development, C, Cardiology, caregiver, Case management, Change Management, Interpersonal skills, Oral, Competitive Intelligence, concept, Customer Service, Database Design and Management, Designing, diabetes, emergency care, endocrinology, forms, functional, Government, Human Resource Management, Human Resources, infectious diseases, Insurance, Interface Design, Knowledge Management, Leadership, Legal, long-term care, Director, Management Skills, Managing People, Managing, Marketing plan, Market Research, marketing, Market, 2000, Multitasking, Negotiating, Negotiations, Network, Neurology, nursing, Oncology, Oncologist, Organizing, Orthopedics, Pain Management, Paralegal, patient care, Persuasion, presentations, Presentation skills, Problem Solving Skills, Problem - solving, processes, Product Management, Profit, Project Management, Public Relations, real time, Relationship Building, Research, risk management, Sales experience, selling, Sales, sales training, Six Sigma, strategy, teaching, Teamwork, Trainer, urology, Wound Care
",ADVOCATE
13837784," DIGITAL MEDIA BUYER Professional Summary Versatile digital marketer bringing Highlights Pay Per Click (PPC) Google Adwords Google Analytics Content Marketing Social Media Marketing - Facebook, LinkedIn, Instagram ROI Reports MS Office - Excel, Word, Powerpoint, Outlook PPC Bid Management Lead Generation Mobile Marketing Video Marketing SproutSocial Hootsuite Marin Software Drupal WordPress HTML Optimizely Landing Page Management A/B Testing Multivariate Testing Content Writing Blogging Experience Company Name City , State Digital Media Buyer 03/2016 to Current Oversees and co-manages PPC campaigns across multiple search engine platforms for three beauty school directory websites. Creates, implements, and manages all organic social profiles and paid social campaigns (Facebook, Instagram, Twitter, Pinterest, etc.) strategies for beauty school directory websites. Organizes and creates monthly blog and photo content for social profiles and blog site. Partners with Creative Director to create original content and to promote new brand across social platforms. Successfully increased brand awareness on Instagram and increased follower growth by over 400% within the first month of managing social account. Attends online and local marketing seminars to actively keep up with industry changes and trends. Company Name City , State Digital Media Buyer 11/2014 to 03/2016 Managed over 10 different education clients' paid social media and paid search accounts across multiple platforms. Effectively budgeted and managed over $500,000 per month in client money to implement throughout search and social campaigns. Consistently hit client lead goals and CPI goals each month with each client's given budget. Created and delivered paid social and paid search strategy performance reports for clients and senior management. Communicated directly with client services team and clients regarding account management and performance. Company Name City , State Sales Associate 06/2014 to 10/2015 Created and managed social media accounts across multiple platforms. Helped increase brand awareness and advertised product promotions to current customers. Education Bachelor of Arts : Communication Business University of Missouri , City , State Communication Business Skills account management, photo, budget, content, CPI, Creative Director, client, clients, Drupal, senior management, HTML, Internet Marketing, managing, marketing, Excel, money, MSOffice, Outlook, PowerPoint, Word, Page, seminars, strategy, websites, Content Writing ","
DIGITAL MEDIA BUYER
Professional Summary
Versatile digital marketer bringing
Highlights
Pay Per Click (PPC)
Google Adwords
Google Analytics
Content Marketing
Social Media Marketing - Facebook, LinkedIn, Instagram
ROI Reports
MS Office - Excel, Word, Powerpoint, Outlook
PPC Bid Management
Lead Generation
Mobile Marketing
Video Marketing
SproutSocial
Hootsuite
Marin Software
Drupal
WordPress
HTML
Optimizely
Landing Page Management
A/B Testing
Multivariate Testing
Content Writing
Blogging
Experience
Company Name City , State Digital Media Buyer 03/2016 to Current
Oversees and co-manages PPC campaigns across multiple search engine platforms for three beauty school directory websites.
Creates, implements, and manages all organic social profiles and paid social campaigns (Facebook, Instagram, Twitter, Pinterest, etc.) strategies for beauty school directory websites.
Organizes and creates monthly blog and photo content for social profiles and blog site.
Partners with Creative Director to create original content and to promote new brand across social platforms.
Successfully increased brand awareness on Instagram and increased follower growth by over 400% within the first month of managing social account.
Attends online and local marketing seminars to actively keep up with industry changes and trends.
Company Name City , State Digital Media Buyer 11/2014 to 03/2016
Managed over 10 different education clients' paid social media and paid search accounts across multiple platforms.
Effectively budgeted and managed over $500,000 per month in client money to implement throughout search and social campaigns.
Consistently hit client lead goals and CPI goals each month with each client's given budget.
Created and delivered paid social and paid search strategy performance reports for clients and senior management.
Communicated directly with client services team and clients regarding account management and performance.
Company Name City , State Sales Associate 06/2014 to 10/2015
Created and managed social media accounts across multiple platforms.
Helped increase brand awareness and advertised product promotions to current customers.
Education
Bachelor of Arts : Communication Business University of Missouri , City , State Communication Business
",DIGITAL-MEDIA
31169070," CONSULTANT Profile A highly accomplished, skilled and talented Consulting manager with a thorough understanding of the Software development Life Cycle and a proven track record of successfully providing overall direction to project teams and managing client relationship. Professional Experience Consultant , 01/2001 to 11/2014 Company Name － City , State Led a data migration project for a client P & C insurance company from a legacy client server insurance system with a relational backend to a n-tiered insurance system which involved the entire gamut of activities from defining requirements, selecting the application tool suite to use for the data migration, performing data mapping and gap analysis, designing the technical approach, performing the necessary business analysis, engaging with the target system vendor technical leads to ensure structural compatibility, developing the transformation, testing the transformation all the way to the upload into the target system, supporting the UAT and creating a deployment plan Led and managed the design, development and implementation of a Billing module of a P & C system to support a change in the lockbox financial institution Served as a Technical Project Manager as well as a vendor relationship manager on a Commercial Lines Expansion Project, a key business initiative of the client company to enable the organization to underwrite business in additional states. This CL Expansion effort is expected to capture 1.5% of the commercial lines market in each additional state (about $35,000,000) by the end of 2011 Led and managed a cross functional team to successfully migrate existing processes from an in-house personal lines system to a system in a hosted environment Led client efforts to support external IS audit conducted by Ernst & Young Led and managed the design, development and deployment of a print solution using Accelio suite of products (now part of the Adobe suite of products) to replace an existing print sub-system for a P & C Insurance system. Conducted an internal practice-wide training to prepare other teams to undertake such print solution development efforts for other P & C clients Led and managed the design, development and integration of a custom built compliance software sub-system to help a P & C Insurance system comply with the requirements of the Office of Foreign Assets Control (OFAC) Assisted the IT Director at a client company in migrating their existing legacy system to the POINT IN system. This was a full service engagement that included, analyzing and determining the hardware requirements for the selected system, negotiating the hardware purchase (saved the client over 40% on the original hardware purchase price), overseeing the hardware installation, developing the UAT plan, overseeing the UAT, advising and assisting the clients' IT Director on the project. Conducted an analysis of the popular CRM software packages and presented the findings to the clients' senior management team as part of an effort to facilitate their selection of a CRM package Technically led the design and development of an Imaging prototype system Provided technical leadership in re-designing the Guy Carpenter report to ensure accuracy and better data processing Provided technical leadership for migrating a Commercial lines system to a new payment vendor Provided production support on several client engagements Mentored junior level staff on several system development efforts Provided expertise and oversight in the development of marketing collateral Participated in a technical advisory role in determining the feasibility and the subsequent techno-business analysis of implementing an e-bill presentment module for a personal lines system which involved a lockbox vendor replacement. Software Engineer , 01/2000 to 01/2001 Company Name － City , State Designed, developed and tested insurance applications. Maintained existing insurance applications. Sr. Applications Analyst Programmer , 11/1997 to 12/2000 Company Name － City , State Designed, developed and tested applications using Centura/SQL Windows as the frontend and Oracle as the backend. Translated business requirements into technical specifications. Formed a part of the core group on several teams for customizing and deploying the company's base P & C Insurance system Implemented Aviation, Tourism and Garage Liability lines of business for Sul America using Centura as the front end and Oracle as the back end. Implemented Lead and Asbestos as well as Engineering lines of business for Zurich American using SQL Windows as front end and Oracle as the back end Formed a part of the core group of a successful team that implemented an insurance/auto-warranty system for General Motors Corporation using Centura Developer for the front-end and Oracle as the back-end Participated in responding to RFP's as an SME Led the conversion of a 16-bit WPC (P&C Insurance) system as a technical advisor to its 32-bit version Mentored junior level staff on application development efforts. Education Master's degree : Computer Science , 2000 University of South Carolina － City , State , USA Computer Science Bachelor's degree : Physics , 1992 Gujarat University － City , State , India Physics Accomplishments Cross functional leadership and management: Served as a Technical Project Manager as well as a vendor relationship manager on a Commercial Lines Expansion Project, a key business initiative of the client company that was aimed at capturing 1.5% of the commercial lines market in each state (about $35,000,000) by the end of 2011 Process migration leadership: Led and managed a cross functional team to successfully migrate existing processes from an in-house personal lines system to a system in a hosted environment Application audit support: Led clients' effort at supporting an external IS application audit conducted by Ernst & Young Leadership in Application Design, Development and Deployment: Technically led and managed the design, development and deployment of a print solution using Accelio suite of products (now part of the Adobe suite of products) to replace an existing print sub-system for a P & C Insurance system. Leadership in the design, development and deployment of compliance software: Technically led and managed the design, development and integration of a custom built compliance software sub-system to help a P & C Insurance system comply with the requirements of the Office of Foreign Assets Control (OFAC) Leadership in data migration from a client server to an n-tiered system: Led a data migration project from a legacy client server insurance system with a relational backend to a n-tiered insurance system. Skills Adobe suite, application development, approach, Assembler, Billing, business analysis, C, Carpenter, CL, client server, hardware, hardware installation, conversion, CRM, client, clients, data migration, data processing, Database, Delphi, designing, senior management, financial, functional, HTML, Imaging, Insurance, Languages, leadership, Director, market, marketing collateral, Access Basic, Office, MS-Office, MS-Project, Windows, Windows 2000, negotiating, Operating Systems, Oracle, Developer, Pascal, processes, Programming, RFP, SQL Server, SQL Windows, UNIX, Visio, Visual Basic ","
CONSULTANT
Profile
A highly accomplished, skilled and talented Consulting manager with a thorough understanding of the Software development Life Cycle and a proven track record of successfully providing overall direction to project teams and managing client relationship.
Professional Experience
Consultant , 01/2001 to 11/2014 Company Name － City , State
Led a data migration project for a client P & C insurance company from a legacy client server insurance system with a relational backend to a n-tiered insurance system which involved the entire gamut of activities from defining requirements, selecting the application tool suite to use for the data migration, performing data mapping and gap analysis, designing the technical approach, performing the necessary business analysis, engaging with the target system vendor technical leads to ensure structural compatibility, developing the transformation, testing the transformation all the way to the upload into the target system, supporting the UAT and creating a deployment plan Led and managed the design, development and implementation of a Billing module of a P & C system to support a change in the lockbox financial institution Served as a Technical Project Manager as well as a vendor relationship manager on a Commercial Lines Expansion Project, a key business initiative of the client company to enable the organization to underwrite business in additional states.
This CL Expansion effort is expected to capture 1.5% of the commercial lines market in each additional state (about $35,000,000) by the end of 2011 Led and managed a cross functional team to successfully migrate existing processes from an in-house personal lines system to a system in a hosted environment Led client efforts to support external IS audit conducted by Ernst & Young Led and managed the design, development and deployment of a print solution using Accelio suite of products (now part of the Adobe suite of products) to replace an existing print sub-system for a P & C Insurance system.
Conducted an internal practice-wide training to prepare other teams to undertake such print solution development efforts for other P & C clients Led and managed the design, development and integration of a custom built compliance software sub-system to help a P & C Insurance system comply with the requirements of the Office of Foreign Assets Control (OFAC) Assisted the IT Director at a client company in migrating their existing legacy system to the POINT IN system.
This was a full service engagement that included, analyzing and determining the hardware requirements for the selected system, negotiating the hardware purchase (saved the client over 40% on the original hardware purchase price), overseeing the hardware installation, developing the UAT plan, overseeing the UAT, advising and assisting the clients' IT Director on the project.
Conducted an analysis of the popular CRM software packages and presented the findings to the clients' senior management team as part of an effort to facilitate their selection of a CRM package Technically led the design and development of an Imaging prototype system Provided technical leadership in re-designing the Guy Carpenter report to ensure accuracy and better data processing Provided technical leadership for migrating a Commercial lines system to a new payment vendor Provided production support on several client engagements Mentored junior level staff on several system development efforts Provided expertise and oversight in the development of marketing collateral Participated in a technical advisory role in determining the feasibility and the subsequent techno-business analysis of implementing an e-bill presentment module for a personal lines system which involved a lockbox vendor replacement.
Software Engineer , 01/2000 to 01/2001 Company Name － City , State
Designed, developed and tested insurance applications.
Maintained existing insurance applications.
Sr. Applications Analyst Programmer , 11/1997 to 12/2000 Company Name － City , State
Designed, developed and tested applications using Centura/SQL Windows as the frontend and Oracle as the backend.
Translated business requirements into technical specifications.
Formed a part of the core group on several teams for customizing and deploying the company's base P & C Insurance system Implemented Aviation, Tourism and Garage Liability lines of business for Sul America using Centura as the front end and Oracle as the back end.
Implemented Lead and Asbestos as well as Engineering lines of business for Zurich American using SQL Windows as front end and Oracle as the back end Formed a part of the core group of a successful team that implemented an insurance/auto-warranty system for General Motors Corporation using Centura Developer for the front-end and Oracle as the back-end Participated in responding to RFP's as an SME Led the conversion of a 16-bit WPC (P&C Insurance) system as a technical advisor to its 32-bit version Mentored junior level staff on application development efforts.
Education
Master's degree : Computer Science , 2000 University of South Carolina － City , State , USA
Computer Science
Bachelor's degree : Physics , 1992 Gujarat University － City , State , India
Physics
Accomplishments
Cross functional leadership and management: Served as a Technical Project Manager as well as a vendor relationship manager on a Commercial Lines Expansion Project, a key business initiative of the client company that was aimed at capturing 1.5% of the commercial lines market in each state (about $35,000,000) by the end of 2011 Process migration leadership: Led and managed a cross functional team to successfully migrate existing processes from an in-house personal lines system to a system in a hosted environment Application audit support: Led clients' effort at supporting an external IS application audit conducted by Ernst & Young Leadership in Application Design, Development and Deployment: Technically led and managed the design, development and deployment of a print solution using Accelio suite of products (now part of the Adobe suite of products) to replace an existing print sub-system for a P & C Insurance system.
Leadership in the design, development and deployment of compliance software: Technically led and managed the design, development and integration of a custom built compliance software sub-system to help a P & C Insurance system comply with the requirements of the Office of Foreign Assets Control (OFAC) Leadership in data migration from a client server to an n-tiered system: Led a data migration project from a legacy client server insurance system with a relational backend to a n-tiered insurance system.
",CONSULTANT
15145575," IT SUPPORT OFFICER Executive Profile Seeking assignments in Hardware Network Servers Technical Support with an organization to deliver results by leveraging strong exposure in IT Operations. Cisco certified Network Associates with nearly 6 year & 3 months of experience in Site & Networking Operations, Installation, Configuration, Technical Support/Troubleshooting, Incident Management as well as Client Servicing. Server 2k3, 2k8 & Ubuntu server configuration, Network Configuration, implementation of DHCP Server, File server, DNS server and Network Monitoring tools. An effective communicator with excellent skills in building relationships Possess, strong analytical, problem solving and organizational abilities. Assembling and disassembling PC, motherboard, hard disk drives, and working with local and network printer, configure cable UTP,STP, coaxial Key Highlights Manage the data server and data security. Successfully performed configuration of NAS Server, AD Server, Child Domain, Cisco Router, Firewalls, Network Printers, Provided expertise in installation and management of IT infrastructure for Cisco routers, switches, Servers and Thin client, Systems, Network Cables, Network Printers,Softwares etc. Delivered a successful up gradation of Enterprise Domain server from windows 2003 to 2008. Received appreciation from Client's Top Management for providing value addition to the project by automating certain tasks and saving time and resources. Skill Highlights Configuration and managing VMware workstation server and creating virtual systems. Windows XP, Vista, Windows7 and Windows 8 Working in Microsoft office 2003 and 2007. Working in Kingsoft Office, Libre Office Working in thunderbird mail, outlook mail PME mail. Local and external network monitoring. Computer Hardware Assembling, Dissembling, configuration and maintenance of computers and Troubleshooting of PC and printer's problem. Other Software Knowledge of ERP, Time desk , CCTV, PPC, Tally. ESS and CHS etc. Professional Experience IT Support Officer March 2011 to August 2015 Company Name System Administrator April 2010 to January 2011 Company Name Lab Technician Technical Support April 2009 to March 2010 Company Name Comprehensive knowledge of CISCO networking technologies and Protocols. Handling the network infrastructure LAN/WAN, migration & configuration of network Devices (Routers, Switches, Firewalls etc.). Skilled in planning and implementing LAN/WAN solutions. Configuring Routing protocols (RIP, EIGRP. OSPF, Static and Default Route) Assisting in the design & implementation of the network and troubleshooting. Troubleshooting Extending high-end technical support on various Servers and ensuring high customer satisfaction levels through prompt redressal of their problems. Configuring and troubleshooting IP Phones, Network Printers and Virtual Interface (VMWare) related issues. Assigning user nodes to various devices installed and networked, handle allocation and protection of user rights, as per company's policies. Configuration and Maintaining LAN installing Active Directory, DNS, DHCP, FTP, TELNET,User profile, Remote Connectivity, Assigning IP Address, Managing Local and Domain User's Account, and sharing Permission, Terminal Services, Trusting, Software Deployment etc. Configure windows server 2003 and 2008 with Active Directory ,Terminal Server Group Policy and manage Data server with security. SAP Basis Client GUI installation. SAP Online Support System Backup and Recovery DR to HADR Data synchronization Monitoring. User management Transaction Lock/Unlock User Authorization and Users Role Windows Servers Microsoft active directory services, Server 2003-2008, Configure Domain security policies, Local security policies Configure and manage File server and Share Folders. Design: DNS and DHCP servers in 2003-2008 Server. Configure and Manage Users profiles. share folders and implementing group polices. Configuration Microsoft Terminal services, RDP, and other remote access tools. Education B.A EIILM University － City Higher Secondary passed From M.P. Board Bhopal. High School passed From M.P. Board Bhopal. Professional Certifications MCP Microsoft Certified Professional fist paper clear of administering Windows Server 2012 in June 2013. (ID No. 10171726) CCNA - Cisco Certified Network Associates in Dec. 2009. (ID No. 11716258) JCHNP- Jetking Certified Hardware Networking Professional from jetking infotrain limited ,A.B. Road Indore M.P : 2010 Professional Affiliations National Council For Vocational Training from Neocorp International Ltd Pithampur in Nov - 2013. Major Attainments Accredited with Best Cricketer Award from Neocorp Internation LTD Inter Tournament in Indore (2014). Personal Vitae Father's name : Mr. Govind Singh Lodhi Date of birth : 1st Jan 1988. Personal Information Marital status : Married. Hobbies : Playing Cricket Permanent Address : Village:- Jhinna , Post:- Abhana , Disit:- Damoh , (M.P.) Pin Code :- 470662 Declaration I here by declare that whatever information I have given above is correct according to the best of my knowledge. Languages English, Hindi. Skills Active Directory, Backup, CCNA, CISCO, Cisco Certified, Computer Hardware, Hardware, Client, customer satisfaction, Dec, DHCP, DNS, EIGRP, English, ERP, Firewalls, FTP, GUI, Hindi, IP, LAN, Managing, access, Microsoft Certified Professional, MCP, mail, Microsoft office, Office, outlook, Windows 8, Windows, Windows7, Windows XP, migration, ESS, Network Associates, Network Printers, network and troubleshooting, network, Networking, OSPF, policies, printer, Protocols, RIP, Routers, Routing, SAP, SAP Basis, Servers, Switches, technical support, Phones, TELNET, Terminal Server, Troubleshooting, Vista, WAN, Windows Server Additional Information Marital status : Married. Hobbies : Playing Cricket Permanent Address : Village:- Jhinna , Post:- Abhana , Disit:- Damoh , (M.P.) Pin Code :- 470662 Declaration I here by declare that whatever information I have given above is correct according to the best of my knowledge. ","
IT SUPPORT OFFICER
Executive Profile
Seeking assignments in Hardware Network Servers Technical Support with an organization to deliver results by leveraging strong exposure in IT Operations. Cisco certified Network Associates with nearly 6 year & 3 months of experience in Site & Networking Operations, Installation, Configuration, Technical Support/Troubleshooting, Incident Management as well as Client Servicing. Server 2k3, 2k8 & Ubuntu server configuration, Network Configuration, implementation of DHCP Server, File server, DNS server and Network Monitoring tools. An effective communicator with excellent skills in building relationships Possess, strong analytical, problem solving and organizational abilities. Assembling and disassembling PC, motherboard, hard disk drives, and working with local and network printer, configure cable UTP,STP, coaxial Key Highlights Manage the data server and data security. Successfully performed configuration of NAS Server, AD Server, Child Domain, Cisco Router, Firewalls, Network Printers, Provided expertise in installation and management of IT infrastructure for Cisco routers, switches, Servers and Thin client, Systems, Network Cables, Network Printers,Softwares etc. Delivered a successful up gradation of Enterprise Domain server from windows 2003 to 2008. Received appreciation from Client's Top Management for providing value addition to the project by automating certain tasks and saving time and resources.
Skill Highlights
Configuration and managing VMware workstation server and creating virtual systems.
Windows XP, Vista, Windows7 and Windows 8
Working in Microsoft office 2003 and 2007.
Working in Kingsoft Office, Libre Office
Working in thunderbird mail, outlook mail PME mail.
Local and external network monitoring.
Computer Hardware Assembling, Dissembling, configuration and maintenance of computers and Troubleshooting of PC and printer's problem.
Other Software Knowledge of ERP, Time desk , CCTV, PPC, Tally. ESS and CHS etc.
Professional Experience
IT Support Officer March 2011 to August 2015 Company Name
System Administrator April 2010 to January 2011 Company Name
Lab Technician Technical Support April 2009 to March 2010 Company Name
Comprehensive knowledge of CISCO networking technologies and Protocols.
Handling the network infrastructure LAN/WAN, migration & configuration of network Devices (Routers, Switches, Firewalls etc.).
Skilled in planning and implementing LAN/WAN solutions.
Configuring Routing protocols (RIP, EIGRP.
OSPF, Static and Default Route) Assisting in the design & implementation of the network and troubleshooting.
Troubleshooting Extending high-end technical support on various Servers and ensuring high customer satisfaction levels through prompt redressal of their problems.
Configuring and troubleshooting IP Phones, Network Printers and Virtual Interface (VMWare) related issues.
Assigning user nodes to various devices installed and networked, handle allocation and protection of user rights, as per company's policies.
Configuration and Maintaining LAN installing Active Directory, DNS, DHCP, FTP, TELNET,User profile, Remote Connectivity, Assigning IP Address, Managing Local and Domain User's Account, and sharing Permission, Terminal Services, Trusting, Software Deployment etc.
Configure windows server 2003 and 2008 with Active Directory ,Terminal Server Group Policy and manage Data server with security.
SAP Basis Client GUI installation.
SAP Online Support System Backup and Recovery DR to HADR Data synchronization Monitoring.
User management Transaction Lock/Unlock User Authorization and Users Role Windows Servers Microsoft active directory services, Server 2003-2008, Configure Domain security policies, Local security policies Configure and manage File server and Share Folders.
Design: DNS and DHCP servers in 2003-2008 Server.
Configure and Manage Users profiles.
share folders and implementing group polices.
Configuration Microsoft Terminal services, RDP, and other remote access tools.
Education
B.A EIILM University － City
Higher Secondary passed From M.P. Board Bhopal. High School passed From M.P. Board Bhopal. Professional Certifications MCP Microsoft Certified Professional fist paper clear of administering Windows Server 2012 in June 2013. (ID No. 10171726) CCNA - Cisco Certified Network Associates in Dec. 2009. (ID No. 11716258) JCHNP- Jetking Certified Hardware Networking Professional from jetking infotrain limited ,A.B. Road Indore
M.P : 2010
Professional Affiliations
National Council For Vocational Training from Neocorp International Ltd Pithampur in Nov - 2013. Major Attainments Accredited with Best Cricketer Award from Neocorp Internation LTD Inter Tournament in Indore (2014). Personal Vitae Father's name : Mr. Govind Singh Lodhi Date of birth : 1st Jan 1988.
Personal Information
Marital status : Married. Hobbies : Playing Cricket Permanent Address : Village:- Jhinna , Post:- Abhana , Disit:- Damoh , (M.P.) Pin Code :- 470662 Declaration I here by declare that whatever information I have given above is correct according to the best of my knowledge.
Languages
English, Hindi.
Skills
Active Directory, Backup, CCNA, CISCO, Cisco Certified, Computer Hardware, Hardware, Client, customer satisfaction, Dec, DHCP, DNS, EIGRP, English, ERP, Firewalls, FTP, GUI, Hindi, IP, LAN, Managing, access, Microsoft Certified Professional, MCP, mail, Microsoft office, Office, outlook, Windows 8, Windows, Windows7, Windows XP, migration, ESS, Network Associates, Network Printers, network and troubleshooting, network, Networking, OSPF, policies, printer, Protocols, RIP, Routers, Routing, SAP, SAP Basis, Servers, Switches, technical support, Phones, TELNET, Terminal Server, Troubleshooting, Vista, WAN, Windows Server
Additional Information
Marital status : Married. Hobbies : Playing Cricket Permanent Address : Village:- Jhinna , Post:- Abhana , Disit:- Damoh , (M.P.) Pin Code :- 470662 Declaration I here by declare that whatever information I have given above is correct according to the best of my knowledge.
",BPO
27058381," SYSTEM ADMINISTRATOR Experience 03/2009 Company Name 21674 SKSIT Security and the Wireless Environment 11/05/12 18640 SKSIT Securing WLANs 10/30/12 27481 SKSIT Building and Securing VoIP Networks 03/20/12 36542 SKSIT Protecting Windows 7 Against Malware and Vulnerabilities 03/13/12 30688 SKSIT Physical Security 02/03/12 14766 SKSIT FIREWALLS AND VPNS 01/23/12 34601 KISAM Service Manager (SM) Overview 09/27/11 31699 Adding of Assets in KISAM Asset Manager 09/26/11 31856 Windows Server 2008 System Administration 04/01/11 28902 STAN - Security Configurations for Windows 2003 Servers 01/31/11 28801 ""EOps Test Planning Procedures OS, Databases and COTS"" 01/20/11 14763 SKSIT (ANS) ENCRYPTION TECHNOLOGIES 04/09/10 23796 SKSIT Intrusion Detection and Response in Networked Environments 03/22/10 21797 SKSIT Introducing Voice Over IP 04/15/09 21674 SKSIT Security and the Wireless Environment 04/14/09 17090 SKSIT Wireless Communication Basics 04/10/09 17623 SKSIT Auditing and Monitoring 05/01/08 21597 SKSIT (ANS) The Fundamentals of Networking 04/25/08 18287 SKSIT ITIL: Problem and Change Management 04/24/08 18054 KARTA Introduction to the Certification & Accreditation Process 04/12/07 18064 KARTA Information Security Awareness - Beginner 04/11/07 13085 SKSBS BUILDING RELATIONSHIPS TO GET RESULTS 08/03/06 14115 SKSIT INTERNET SECURITY: FIREWALL PRINCIPLES 08/02/06 14025 SKSIT CISCO ROUTERS, FIREWALLS, AND PERIMETER SECURITY 07/31/06 14780 SKSIT Wireless Security 07/31/06 15248 WINDOWS SERVER 2003 ACTIVE DIRECTORY SERVICES 04/07/06 17633 SKSIT Malicious Code 03/24/06 18035 KARTA Technical Controls 03/23/06 18041 KARTA Risk Management 03/22/06 18034 KARTA Operational Controls 03/17/06 18004 KARTA Principles of Operating Systems Security 03/17/06 18033 KARTA Management Controls 03/16/06 17996 KARTA IT Security Awareness - Intermediate 03/15/06 18076 KARTA FISMA: Establishing Security Metrics 03/14/06 18064 KARTA Information Security Awareness - Beginner 03/14/06 18060 KARTA Implementing Physical Security 03/14/06 15225 Firewalls and Internet Security 12/16/05. System Administrator , 07/2005 to Current Company Name Hours per week: 40 + Ogden, UT 84201 Series: 2210 Pay Plan: GS Grade: 12 Information Technology Computer (This is a federal job) Supervisor Peter C Morgan 304-264-5413 May Contact Supervisor: Yes As the 12 Computer Systems Administrator the EOps-ECC-WSSB-BSS-CIS group, my job function is varied and requires multi-tasking as a standard. I have acted as the CIS section supervisor. I am a trainer for new employee's coming into the group on details and 4 new permanent employees into the CIS group. I am required a basic working understanding of 7 projects and to be able to step in for other SA's at a moment's notice of well over 500 servers. The work involves analyzing customer requirements, developing specifications for new or modified systems, planning and coordinating the design, development, testing, installation, and support of new and modified systems, including hardware and software, and serving as the primary liaison with customer organizations on all IT-related matters. The work may involve developing and presenting training on the operation and maintenance of new systems to the IRS IT staff including IT specialists in other specialty areas, to insure that new systems are properly managed. The employee may adapt and implement systems diagnostic and maintenance tools to ensure the availability and functionality of systems required to support organizational Objectives and evaluate and recommend selection of new systems diagnostic tools. This work affects the availability of IRS IT systems needed to meets the mission requirements. Regular contacts include employees in the same or related units, employees and managers within IRS and contractors/vendors at several levels of the agency (campuses, headquarters or field offices); and individuals or groups from outside the agency, including consultants, contractors, vendors, or representatives of professional. My main duties are to maintain server's operation, security, and analyze and diagnose system hardware and software components. I also write up problem tickets with server's hardware and software and get clearance for vendors to have access to the servers for hardware repair as well as scheduling times with local I.R.S. personal and vendor to accomplish the repairs. I make sure when new server are to be put on the Domain I do all of the appropriate paper work which includes requesting UWR's, KISAM asset management to include all of the new servers information from serial numbers, bar code, make, model and location just to name few of them. I also file out the Server Compliance checklist, software license forms. In addition, I image or re-image server with the proper Windows Operating System and software needed to run the server e.g. Contact Recording, Contact Analytics, TOS, RTS among other servers. I also monitor and respond to KISAM Tickets I also monitor HIDS, Symantec Anti-Virus programs are up to date and operational. Insure all Microsoft Windows patches are installed on servers. I make sure Altiris is installed and the endpoint is healthy and if not I make the necessary corrections. I run Windows Policy Checker to insure the server stays with IRS and Cyber Security Compliance. If there are any that is not in compliance, I make the necessary changes to bring them back into compliance. I create documents in Word and Power Point in referencing to problems that I have encountered during trouble shooting a situation for other's in my group in case they have similar situations or problems and put them in our group shared location on the network for all to read. I also have done short training on things that I have encountered or I had more knowledge than others in my group via OSC in sharing on my conference calls. TPF Operations Server (TOS) I am the main system administrator and my accomplishments that I achieved was to set up a single sign on BAG group, single sign on to the IMM, from un-secure IMM Web page to a secure Web page and brought it current with the Big Fix patching. Installing and maintaining software and hardware, controlling current versions in use and future release of application software, and documenting the physical configuration of the system. Optimizing the functionality of servers systems using performance tuning tools and techniques. Analyze and Diagnosing and recovering failed systems using systems diagnosis tools and fault identification techniques. Planning and coordinating the installation of new products or equipment, resolving installation problems, identifying and mitigating security vulnerabilities and risks, and maintaining server integrity and availability. Initiating corrective or preventive actions, such as increasing disk or memory capacity to improve system performance. 01/1989 to 04/2007 Company Name Hours per week: 40 + Ogden, UT 84201 Series:2210 Pay Plan: GS Grade: Information Technology Computer System Administrator (This is a federal job) Supervisor Sandy Spiers (801-620-4555) May Contact Supervisor: Yes. My responsibilities were to assist public electronic filing programmers by analyzing, diagnosing and making proposals on error in software to getting there software to passing the IRS standards for electronic filing. I did this by using IRS IRM and thereby have them transmit standard test returns then I would have to print out there transmitted test returns and analyses and determine where there programming error's were and call them and communicate to them where the error occurred. They would make the correction and it would be accepted as an Electronic Filing Software Program. I also work closely with the electronic filing Tax Examiners in assisting the transmitters in problem solving their situation. Another responsibility I had was to have all of the data copied to a nine-track tape and processed on the mainframe computer from that output then we had to drain the information on to an archival system that allowed the authorized I.R.S employees to access the returns if a taxpayer had questions about their returns. I also helped my group to maintain our network and desktop computers. There were times we would lose connection to the network and we would have to use a network sniffer that would assist us on the type and location of the problem that needed to be fixed. I also would install updates to the workstations, as they became available to us thru download transmittal. Job Related Training:. Item Item Description Completion Date. Information Technology Specialist , 01/2013 Within my first 7 years I was able to go from a GS 3 Clerk position to the level of Systems Administrator GS -12 I achieved was to set up a single sign on BAG group, single sign on to the IMM, from un-secure IMM Web page to a secure Web page and brought it current with the Big Fix patching. Personal Interests: Riding Motorcycles, Walks, Hiking, riding bicycles, Camping, Spending quality time with family and friends Tracking the Stock Market. Education BS : Sociology and Social Work Psychology , 1983 Weber State University Sociology and Social Work Psychology My education background has provided me with several abilities that has allowed for an easy transition to any job that I Cultural Competence and Effective Communication 04/06/16
27931 ""SKSIT Monitoring, Backups, and Recovery in Windows Server 2008"" 03/02/16
31818 SKSIT Software Updates and Compliance Management in
Microsoft Windows Server 2008 : 02/17/16 SKSIT Patch Management and Securing and Monitoring Servers in Windows Server 2008 12/18/15 36545 SKSBS IT Project Management Essentials: Monitoring and Controlling IT Projects 12/11/15 36544 SKSBS IT Project Management Essentials: Executing IT Projects 12/11/15 36543 SKSBS IT Project Management Essentials: Initiating and Planning IT Projects 12/11/15 36546 SKSBS IT Project Management Essentials: Managing Risks in an IT Project 12/11/15 36541 SKSBS IT Project Management Essentials: Introduction to IT Project Management 12/10/15 27225 SKSBS Troubleshooting and Closing the Project 12/10/15 60476 SKS-LLPKG PM Lite - A Blended Approach 12/10/15 27236 SKSBS Managing a Project 12/09/15 27234 SKSBS Transitioning into a Project Management Role 11/27/15 27233 SKSBS Project Management Fundamentals 11/13/15 27235 SKSBS Initiating and Planning a Project 11/12/15 31813 SKSIT Windows Server 2008 Backup and Recovery 11/10/15 31586 SKSIT Setting up and Securing Windows 7 01/14/15 57785 PSTR - FISMA Continuous Monitoring - ASCA Training 01/07/15 43943 SKSIT SSCP Domain: Malicious Code 10/16/14 23279 Configuration Management (CM) Overview (CBT) 01/07/14 43161 Change Management Process Overview 01/07/14 31813 SKSIT Windows Server 2008 Backup and Recovery 12/10/13 53407 SKSIT Cisco IINS 2.0: VPN Technologies and Public Key Infrastructure 12/06/13 23796 SKSIT Intrusion Detection and Response in Networked Environments 12/05/13 23464 SKSIT 3G Communication Systems 11/23/12 Skills Computers trouble shooting Microsoft Access Microsoft Excel Microsoft PowerPoint Microsoft Word Computer Security Anti Hacking HIDS Microsoft Event logging Adobe Additional Information Awards or recognitions Performance Award August 2013 Performance Award August 2012 Performance Award August 2011 Performance Award August 2010 Performance Award August 2009 Performance Award August 2008 Special Act award April 2008 ","
SYSTEM ADMINISTRATOR
Experience
03/2009 Company Name
21674 SKSIT Security and the Wireless Environment 11/05/12 18640 SKSIT Securing WLANs 10/30/12 27481 SKSIT Building and Securing VoIP Networks 03/20/12 36542 SKSIT Protecting Windows 7 Against Malware and Vulnerabilities 03/13/12 30688 SKSIT Physical Security 02/03/12 14766 SKSIT FIREWALLS AND VPNS 01/23/12 34601 KISAM Service Manager (SM) Overview 09/27/11 31699 Adding of Assets in KISAM Asset Manager 09/26/11 31856 Windows Server 2008 System Administration 04/01/11 28902 STAN - Security Configurations for Windows 2003 Servers 01/31/11 28801 ""EOps Test Planning Procedures OS, Databases and COTS"" 01/20/11 14763 SKSIT (ANS) ENCRYPTION TECHNOLOGIES 04/09/10 23796 SKSIT Intrusion Detection and Response in Networked Environments 03/22/10 21797 SKSIT Introducing Voice Over IP 04/15/09 21674 SKSIT Security and the Wireless Environment 04/14/09 17090 SKSIT Wireless Communication Basics 04/10/09 17623 SKSIT Auditing and Monitoring 05/01/08 21597 SKSIT (ANS) The Fundamentals of Networking 04/25/08 18287 SKSIT ITIL: Problem and Change Management 04/24/08 18054 KARTA Introduction to the Certification & Accreditation Process 04/12/07 18064 KARTA Information Security Awareness - Beginner 04/11/07 13085 SKSBS BUILDING RELATIONSHIPS TO GET RESULTS 08/03/06 14115 SKSIT INTERNET SECURITY: FIREWALL PRINCIPLES 08/02/06 14025 SKSIT CISCO ROUTERS, FIREWALLS, AND PERIMETER SECURITY 07/31/06 14780 SKSIT Wireless Security 07/31/06 15248 WINDOWS SERVER 2003 ACTIVE DIRECTORY SERVICES 04/07/06 17633 SKSIT Malicious Code 03/24/06 18035 KARTA Technical Controls 03/23/06 18041 KARTA Risk Management 03/22/06 18034 KARTA Operational Controls 03/17/06 18004 KARTA Principles of Operating Systems Security 03/17/06 18033 KARTA Management Controls 03/16/06 17996 KARTA IT Security Awareness - Intermediate 03/15/06 18076 KARTA FISMA: Establishing Security Metrics 03/14/06 18064 KARTA Information Security Awareness - Beginner 03/14/06 18060 KARTA Implementing Physical Security 03/14/06 15225 Firewalls and Internet Security 12/16/05.
System Administrator , 07/2005 to Current Company Name
Hours per week: 40 + Ogden, UT 84201 Series: 2210 Pay Plan: GS Grade: 12 Information Technology Computer (This is a federal job) Supervisor Peter C Morgan 304-264-5413 May Contact Supervisor: Yes As the 12 Computer Systems Administrator the EOps-ECC-WSSB-BSS-CIS group, my job function is varied and requires multi-tasking as a standard.
I have acted as the CIS section supervisor.
I am a trainer for new employee's coming into the group on details and 4 new permanent employees into the CIS group.
I am required a basic working understanding of 7 projects and to be able to step in for other SA's at a moment's notice of well over 500 servers.
The work involves analyzing customer requirements, developing specifications for new or modified systems, planning and coordinating the design, development, testing, installation, and support of new and modified systems, including hardware and software, and serving as the primary liaison with customer organizations on all IT-related matters.
The work may involve developing and presenting training on the operation and maintenance of new systems to the IRS IT staff including IT specialists in other specialty areas, to insure that new systems are properly managed.
The employee may adapt and implement systems diagnostic and maintenance tools to ensure the availability and functionality of systems required to support organizational Objectives and evaluate and recommend selection of new systems diagnostic tools.
This work affects the availability of IRS IT systems needed to meets the mission requirements.
Regular contacts include employees in the same or related units, employees and managers within IRS and contractors/vendors at several levels of the agency (campuses, headquarters or field offices); and individuals or groups from outside the agency, including consultants, contractors, vendors, or representatives of professional.
My main duties are to maintain server's operation, security, and analyze and diagnose system hardware and software components.
I also write up problem tickets with server's hardware and software and get clearance for vendors to have access to the servers for hardware repair as well as scheduling times with local I.R.S.
personal and vendor to accomplish the repairs.
I make sure when new server are to be put on the Domain I do all of the appropriate paper work which includes requesting UWR's, KISAM asset management to include all of the new servers information from serial numbers, bar code, make, model and location just to name few of them.
I also file out the Server Compliance checklist, software license forms.
In addition, I image or re-image server with the proper Windows Operating System and software needed to run the server e.g.
Contact Recording, Contact Analytics, TOS, RTS among other servers.
I also monitor and respond to KISAM Tickets I also monitor HIDS, Symantec Anti-Virus programs are up to date and operational.
Insure all Microsoft Windows patches are installed on servers.
I make sure Altiris is installed and the endpoint is healthy and if not I make the necessary corrections.
I run Windows Policy Checker to insure the server stays with IRS and Cyber Security Compliance.
If there are any that is not in compliance, I make the necessary changes to bring them back into compliance.
I create documents in Word and Power Point in referencing to problems that I have encountered during trouble shooting a situation for other's in my group in case they have similar situations or problems and put them in our group shared location on the network for all to read.
I also have done short training on things that I have encountered or I had more knowledge than others in my group via OSC in sharing on my conference calls.
TPF Operations Server (TOS) I am the main system administrator and my accomplishments that I achieved was to set up a single sign on BAG group, single sign on to the IMM, from un-secure IMM Web page to a secure Web page and brought it current with the Big Fix patching.
Installing and maintaining software and hardware, controlling current versions in use and future release of application software, and documenting the physical configuration of the system.
Optimizing the functionality of servers systems using performance tuning tools and techniques.
Analyze and Diagnosing and recovering failed systems using systems diagnosis tools and fault identification techniques.
Planning and coordinating the installation of new products or equipment, resolving installation problems, identifying and mitigating security vulnerabilities and risks, and maintaining server integrity and availability.
Initiating corrective or preventive actions, such as increasing disk or memory capacity to improve system performance.
01/1989 to 04/2007 Company Name
Hours per week: 40 + Ogden, UT 84201 Series:2210 Pay Plan: GS Grade: Information Technology Computer System Administrator (This is a federal job) Supervisor Sandy Spiers (801-620-4555) May Contact Supervisor: Yes.
My responsibilities were to assist public electronic filing programmers by analyzing, diagnosing and making proposals on error in software to getting there software to passing the IRS standards for electronic filing.
I did this by using IRS IRM and thereby have them transmit standard test returns then I would have to print out there transmitted test returns and analyses and determine where there programming error's were and call them and communicate to them where the error occurred.
They would make the correction and it would be accepted as an Electronic Filing Software Program.
I also work closely with the electronic filing Tax Examiners in assisting the transmitters in problem solving their situation.
Another responsibility I had was to have all of the data copied to a nine-track tape and processed on the mainframe computer from that output then we had to drain the information on to an archival system that allowed the authorized I.R.S employees to access the returns if a taxpayer had questions about their returns.
I also helped my group to maintain our network and desktop computers.
There were times we would lose connection to the network and we would have to use a network sniffer that would assist us on the type and location of the problem that needed to be fixed.
I also would install updates to the workstations, as they became available to us thru download transmittal.
Job Related Training:.
Item Item Description Completion Date.
Information Technology Specialist , 01/2013
Within my first 7 years I was able to go from a GS 3 Clerk position to the level of Systems Administrator GS -12 I achieved was to set up a single sign on BAG group, single sign on to the IMM, from un-secure IMM Web page to a secure Web page and brought it current with the Big Fix patching.
Personal Interests: Riding Motorcycles, Walks, Hiking, riding bicycles, Camping, Spending quality time with family and friends Tracking the Stock Market.
Education
BS : Sociology and Social Work Psychology , 1983 Weber State University Sociology and Social Work Psychology My education background has provided me with several abilities that has allowed for an easy transition to any job that I
Cultural Competence and Effective Communication 04/06/16
27931 ""SKSIT Monitoring, Backups, and Recovery in Windows Server 2008"" 03/02/16
31818 SKSIT Software Updates and Compliance Management in
Microsoft Windows Server 2008 : 02/17/16
SKSIT Patch Management and Securing and Monitoring Servers in Windows Server 2008 12/18/15 36545 SKSBS IT Project Management Essentials: Monitoring and Controlling IT Projects 12/11/15 36544 SKSBS IT Project Management Essentials: Executing IT Projects 12/11/15 36543 SKSBS IT Project Management Essentials: Initiating and Planning IT Projects 12/11/15 36546 SKSBS IT Project Management Essentials: Managing Risks in an IT Project 12/11/15 36541 SKSBS IT Project Management Essentials: Introduction to IT Project Management 12/10/15 27225 SKSBS Troubleshooting and Closing the Project 12/10/15 60476 SKS-LLPKG PM Lite - A Blended Approach 12/10/15 27236 SKSBS Managing a Project 12/09/15 27234 SKSBS Transitioning into a Project Management Role 11/27/15 27233 SKSBS Project Management Fundamentals 11/13/15 27235 SKSBS Initiating and Planning a Project 11/12/15 31813 SKSIT Windows Server 2008 Backup and Recovery 11/10/15 31586 SKSIT Setting up and Securing Windows 7 01/14/15 57785 PSTR - FISMA Continuous Monitoring - ASCA Training 01/07/15 43943 SKSIT SSCP Domain: Malicious Code 10/16/14 23279 Configuration Management (CM) Overview (CBT) 01/07/14 43161 Change Management Process Overview 01/07/14 31813 SKSIT Windows Server 2008 Backup and Recovery 12/10/13 53407 SKSIT Cisco IINS 2.0: VPN Technologies and Public Key Infrastructure 12/06/13 23796 SKSIT Intrusion Detection and Response in Networked Environments 12/05/13 23464 SKSIT 3G Communication Systems 11/23/12
Skills
Computers trouble shooting Microsoft Access Microsoft Excel Microsoft PowerPoint Microsoft Word Computer Security Anti Hacking HIDS Microsoft Event logging Adobe
Additional Information
Awards or recognitions Performance Award August 2013 Performance Award August 2012 Performance Award August 2011 Performance Award August 2010 Performance Award August 2009 Performance Award August 2008 Special Act award April 2008
",INFORMATION-TECHNOLOGY
17624934," SENIOR MANAGER/SPECIALIST LEADER HEALTHCARE Executive Profile
Seasoned Health Care Leader and clinician with deep operations
experiences spanning multiple markets and health care delivery systems.   Demonstrated ability to lead complex projects
to successful completion, working with multi-disciplinary teams – Executive
Leadership teams, physicians, management and staff/clinicians.  Excellent communication skills, creative
strategic thinker and collaborative team builder.  I have spent the last 18 years serving
leading healthcare organizations across the county, including Mayo Clinic, UMHS and Cedars-Sinai as a Senior Leader with
Deloitte Consulting LLP.  Seeking opportunities
to work with innovative, cutting edge organizations targeting healthcare
transformations.
Skill Highlights Identifying/Building New Service Offerings Creative Problem Solver/Innovator Process Transformation with Change Management Healthcare Informatics (merging technical with operations) Creating and Maintaining a Performance Bases Culture Growing and Developing High Performing Team Oncology/Transplant RN with pharmaceutical research experience Core Accomplishments Successfully managed and drove highly complex technical and organizational transformations at the countries leading healthcare organizations
Management
of $100M++ budgets Management
of on-going communication with Board of Directors and C Suite Facilitated
communication and strategies to build and improve Physician Adoption Developed multi year, multi state/multi region timelines to deliver on time, in scope and on budget projects Implemented targeted benefits, metrics and Best Practices, as a part
of clinical transformation efforts, resulting in tangible bottom line financial
benefits
Professional Experience Senior Manager/Specialist Leader HealthCare May 1999 to March 2017 Company Name Served as a Practice Leader in Deloitte's Healthcare Strategy and Operations Practice Provided advisory services to enable clients to manage ever changing Healthcare Landscape  Provided Leadership and Project Management to large, complex multi year technical and operational transformations Clients served include:  Mayo Clinic, Kaiser Permanente, Cedars-Sinai, Sutter Health, University of Michigan Health System, CHI and Children's Hospital of Wisconsin Authored and contributed to numerous whitepapers and published content on HealthCare Delivery and Improvement Director of Home Care Services May 1996 to May 1999 Company Name Served as Director of Homecare Services for a hospital based agency that served a 10 county area (rural and urban) Participated in the planning and implementation of merger and acquisition of additional homecare company Re-engineered operations and processes which resulted in increased efficiency and responsiveness of the agency, as well as a 40% increase over a 1 year period (decreased cost per visit and decreased utilization to maximize reimbursement New program development: Infusion Services, Pediatrics, OB, Mental Health and Private Duty Executive Director/Owner February 1993 to May 1996 Company Name Developed, planned and implemented a cost-effective healthcare delivery system that has been recognized as a model for children with special needs. Center provided nursing care, as well as, PT, OT, ST and educational services to medically fragile children and their families. Center was first of it's kind to receive JCAHO certification. Successfully lobbied the State of Ohio Medicaid Waiver program to reimburse for services provided at a free-standing facility. Contracted with third party payors and insurers for reimbursement. Nurse Manager/RN January 1984 to January 1993 Company Name Rainbow Babies and Children's Hospital has been consistently recognized as one of the top five children's hospitals in the country. Managed a 35 bed Bone Marrow Transplant/Oncology unit. Daily operations management accountability. Served as a member of the design team that developed the facilities planning, workflow design and patient care ""experience"" for a new 300 bed pediatric hospital. Education Bachelor of Science : Nursing Ursuline College － City , State Executive Healthcare Management Certification CWRU Weatherhead － City , State MBA : Healthcare Management Cleveland State University － City , State * Completed 3 of 4 years course work Publications/Presentations Optimization after Implementation Value Based Billing Transforming Healthcare Clinical Management Redesign Developing Multi-Disciplinary Clinical Content Skills Seasoned HealthCare Advisor, Excellent Communication Skills, Creative Problem Solver, Innovative Critical Thinker, Leader, Change Driver ","
SENIOR MANAGER/SPECIALIST LEADER HEALTHCARE
Executive Profile
Seasoned Health Care Leader and clinician with deep operations
experiences spanning multiple markets and health care delivery systems.   Demonstrated ability to lead complex projects
to successful completion, working with multi-disciplinary teams – Executive
Leadership teams, physicians, management and staff/clinicians.  Excellent communication skills, creative
strategic thinker and collaborative team builder.  I have spent the last 18 years serving
leading healthcare organizations across the county, including Mayo Clinic, UMHS and Cedars-Sinai as a Senior Leader with
Deloitte Consulting LLP.  Seeking opportunities
to work with innovative, cutting edge organizations targeting healthcare
transformations.
Skill Highlights
Identifying/Building New Service Offerings
Creative Problem Solver/Innovator
Process Transformation with Change Management
Healthcare Informatics (merging technical with operations)
Creating and Maintaining a Performance Bases Culture
Growing and Developing High Performing Team
Oncology/Transplant RN with pharmaceutical research experience
Core Accomplishments
Successfully managed and drove highly complex technical and organizational transformations at the countries leading healthcare organizations
Management
of $100M++ budgets
Management
of on-going communication with Board of Directors and C Suite
Facilitated
communication and strategies to build and improve Physician Adoption
Developed multi year, multi state/multi region timelines to deliver on time, in scope and on budget projects
Implemented targeted benefits, metrics and Best Practices, as a part
of clinical transformation efforts, resulting in tangible bottom line financial
benefits
Professional Experience
Senior Manager/Specialist Leader HealthCare May 1999 to March 2017 Company Name
Served as a Practice Leader in Deloitte's Healthcare Strategy and Operations Practice
Provided advisory services to enable clients to manage ever changing Healthcare Landscape 
Provided Leadership and Project Management to large, complex multi year technical and operational transformations
Clients served include:  Mayo Clinic, Kaiser Permanente, Cedars-Sinai, Sutter Health, University of Michigan Health System, CHI and Children's Hospital of Wisconsin
Authored and contributed to numerous whitepapers and published content on HealthCare Delivery and Improvement
Director of Home Care Services May 1996 to May 1999 Company Name
Served as Director of Homecare Services for a hospital based agency that served a 10 county area (rural and urban)
Participated in the planning and implementation of merger and acquisition of additional homecare company
Re-engineered operations and processes which resulted in increased efficiency and responsiveness of the agency, as well as a 40% increase over a 1 year period (decreased cost per visit and decreased utilization to maximize reimbursement
New program development: Infusion Services, Pediatrics, OB, Mental Health and Private Duty
Executive Director/Owner February 1993 to May 1996 Company Name
Developed, planned and implemented a cost-effective healthcare delivery system that has been recognized as a model for children with special needs.
Center provided nursing care, as well as, PT, OT, ST and educational services to medically fragile children and their families.
Center was first of it's kind to receive JCAHO certification.
Successfully lobbied the State of Ohio Medicaid Waiver program to reimburse for services provided at a free-standing facility.
Contracted with third party payors and insurers for reimbursement.
Nurse Manager/RN January 1984 to January 1993 Company Name
Rainbow Babies and Children's Hospital has been consistently recognized as one of the top five children's hospitals in the country.
Managed a 35 bed Bone Marrow Transplant/Oncology unit.
Daily operations management accountability.
Served as a member of the design team that developed the facilities planning, workflow design and patient care ""experience"" for a new 300 bed pediatric hospital.
Education
Bachelor of Science : Nursing Ursuline College － City , State
Executive Healthcare Management Certification CWRU Weatherhead － City , State
MBA : Healthcare Management Cleveland State University － City , State * Completed 3 of 4 years course work
Publications/Presentations
Optimization after Implementation
Value Based Billing
Transforming Healthcare
Clinical Management Redesign
Developing Multi-Disciplinary Clinical Content
Skills
Seasoned HealthCare Advisor, Excellent Communication Skills, Creative Problem Solver, Innovative Critical Thinker, Leader, Change Driver
",HEALTHCARE
45907524," ADMINISTRATIVE ASSISTANT Experience ADMINISTRATIVE ASSISTANT , 06/2019 to Current Company Name – City , State Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors Reviewed and corrected claim errors to facilitate smooth processing Identify issues and took appropriate action to deliver speedy resolution Post payments to accounts and maintained records Verify client information by analyzing existing evidence on file Assure timely verification of insurance benefits prior to patient procedures or appointments Maintain strong knowledge of basic medical terminology to better understand services and procedures Fostered relationships with customers to expand customer base and enhance loyalty and retention Collaborated with carriers to resolve discrepancies in insurance payments Documented and tracked customer account details Handled billing related activities focused on medical specialties Examined claims, records and procedures to grant approval of coverage HOME HEALTHCARE AIDE , 12/2016 to Current Company Name – City , State Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs Developed strong and trusting rapport with each patient to facilitate best possible care and assistance Ran errands for clients and transported to appointments to maintain wellness and support daily living needs Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life Completed data entries in charts and log books to document client progress Mopped floors, vacuumed, washed dishes and performed array of other household chores to assist clients OFFICE ASSISTANT , 09/2017 to 09/2019 Company Name – City , State Greeted persons entering establishment, determined nature and purpose of visit, and directed or escorted them to specific destinations Dispersed incoming mail to correct recipients throughout office Organized files, developed spreadsheets, faxed reports and scanned documents Scheduled appointments on behalf of staff members to keep office operations smooth and efficient Tracked office stock and maintained inventory in neat and organized fashion Managed building access and supplied key cards to employees and visitors Filed and retrieved records to support business needs and boost team productivity UNIT CLERK , 06/2018 to 11/2018 Company Name – City , State Cleaned and sterilized instruments and disposed of contaminated supplies Processed monthly reports for department performance Scheduled and confirmed patient appointments with patients and healthcare professionals Answered patient questions and fielded complaints Coordinated between patients and healthcare professionals to meet patient needs Coordinated supply replenishment to meet expected unit demands Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members Organized ordered medical tests, including sample collection and patient transportation Supported clerical needs of more than 10 nurses including taking messages, scanning documents and routing business correspondence DAYCARE TEACHING ASSISTANT , 03/2016 to 08/2016 Company Name – City , State Escorted children on outings and trips to local parks and zoos
Disciplined children and recommended other measures to correct behavior
Communicated with children's parents or guardians about daily activities, behaviors, and problems
Provided students with personalized educational, behavioral and emotional support
Cleaned and organized classrooms, materials, and supplies for maximum efficiency
Observed children and recorded activities, maintained daily records and created safe environments
during activities, meals and naps
Distributed classroom materials and supplies such as pencils, paper and art materials
Kept over 10 students safe in classroom and outside environments. Work History ADMINISTRATIVE ASSISTANT , 06/2019 to Current Company Name – City , State Perform general office duties, including answering multi-line phones, routing telephone calls or messages
to appropriate staff and greeting visitors
Review and corrected claim errors to facilitate smooth processing
Identify issues and took appropriate action to deliver speedy resolution
Post payments to accounts and maintained records
Verify client information by analyzing existing evidence on file
Assure timely verification of insurance benefits prior to patient procedures or appointments
Perform various administrative functions, including filing paperwork, delivering mail, sorting mail, office
cleaning and bookkeeping
Accurately input all patient and insurance information into company's computer system using
Maintain strong knowledge of basic medical terminology to better understand services and procedures. HOMEWATCH CAREGIVERS , 12/2016 to Current Company Name – City , State Provide patients with help moving in and out of beds, baths, wheel-chairs, and automobiles and with
dressing and grooming
Care for patients by changing bed linens, washing and ironing laundry, cleaning, and assisting with their
personal care
Plan, purchase, prepare, and serve meals to patients or other family members, according to prescribed
diets
Accompany clients to doctors' offices
Massage patients and apply preparations or treatments, such as liniments, alcohol rubs, and heat-lamp
stimulation
Ensure clients' well-being, safety, and comfort in adherence with physicians' orders
Supervise frequent activities such as medication and personal hygiene to ensure safety
Complete data entries in charts and log books to document clients' progress with accuracy
Dress, groom and feed patients with limited physical abilities to efficiently handle basic needs. OFFICE ASSISTANT , 09/2017 to 09/2019 Company Name – City , State Greeted persons entering establishment, determined nature and purpose of visit, and directed or escorted
them to specific destinations
Filed and maintained records
Collected, sorted, distributed, and prepared mail, messages, and courier deliveries
Provided information about establishment, such as location of departments or offices, employees within
the organization, and services provided
Performed duties, such as taking care of plants and straightening magazines to maintain lobby or
reception area
Scheduled appointments and maintained and updated appointment calendars
Copied, sent faxes, and handled all incoming and outgoing correspondence
Answered and quickly redirected calls. MICHIGAN MEDICINE , 06/2018 to 11/2018 Company Name – City , State Cleaned and sterilized instruments and disposed of contaminated supplies
Processed monthly reports for department performance
Scheduled and confirmed patient appointments with patients and healthcare professionals
Answered patient questions and fielded complaints
Coordinated between patients and healthcare professionals to meet patient needs
Monitored infection control procedures to ensure facility-wide health and safety
Maintained patient charts and confidential files
Coordinated supply replenishment to meet expected unit demands. DAYCARE TEACHING ASSISTANT , 03/2016 to 08/2016 Company Name – City , State Escorted children on outings and trips to local parks and zoos
Disciplined children and recommended other measures to correct behavior
Communicated with children's parents or guardians about daily activities, behaviors, and problems
Provided students with personalized educational, behavioral and emotional support
Cleaned and organized classrooms, materials, and supplies for maximum efficiency
Observed children and recorded activities, maintained daily records and created safe environments
during activities, meals and naps
Distributed classroom materials and supplies such as pencils, paper and art materials
Kept over 10 students safe in classroom and outside environments. Education Bachelor of Science : Health Administration , Expected in 2020 EASTERN MICHIGAN UNIVERSITY - City High School Diploma : 2016 MIFFLIN HIGH SCHOOL - City High School Diploma : 2016 FORT HAYES CAREER CENTER - City Summary Committed and motivated Administrative Assistant with exceptional customer service and decision making
skills. Strong work ethic, professional attitude and great initiative. Passionate about business success and
talented at supporting company staff, office personnel and customer needs. Certifications First Aid & CPR Highlights Records management systems Excel spreadsheets Meeting planning Database entry Appointment scheduling Senior leadership support Insurance processing Skills Administrative functions, Administrative Support, art, automobiles, basic, changing bed linens, benefits, bookkeeping, charts, CPR, client, clients, Data Entry, emotional support, faxes, filing, First Aid, general office duties, infection control, insurance, lamp, laundry, sorting mail, materials, serve meals, medical terminology, Administering medication, mail, office, Office administration, Provide patients with help, progress, reception, routing, safety, scheduling, Sorting, Spreadsheet, telephone, phones, Time management, Travel Arrangements ","
ADMINISTRATIVE ASSISTANT
Experience
ADMINISTRATIVE ASSISTANT , 06/2019 to Current Company Name – City , State
Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
Reviewed and corrected claim errors to facilitate smooth processing Identify issues and took appropriate action to deliver speedy resolution Post payments to accounts and maintained records Verify client information by analyzing existing evidence on file
Assure timely verification of insurance benefits prior to patient procedures or appointments
Maintain strong knowledge of basic medical terminology to better understand services and procedures
Fostered relationships with customers to expand customer base and enhance loyalty and retention
Collaborated with carriers to resolve discrepancies in insurance payments
Documented and tracked customer account details
Handled billing related activities focused on medical specialties
Examined claims, records and procedures to grant approval of coverage
HOME HEALTHCARE AIDE , 12/2016 to Current Company Name – City , State
Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs
Developed strong and trusting rapport with each patient to facilitate best possible care and assistance
Ran errands for clients and transported to appointments to maintain wellness and support daily living needs
Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life
Completed data entries in charts and log books to document client progress
Mopped floors, vacuumed, washed dishes and performed array of other household chores to assist clients
OFFICE ASSISTANT , 09/2017 to 09/2019 Company Name – City , State
Greeted persons entering establishment, determined nature and purpose of visit, and directed or escorted them to specific destinations
Dispersed incoming mail to correct recipients throughout office
Organized files, developed spreadsheets, faxed reports and scanned documents
Scheduled appointments on behalf of staff members to keep office operations smooth and efficient
Tracked office stock and maintained inventory in neat and organized fashion
Managed building access and supplied key cards to employees and visitors
Filed and retrieved records to support business needs and boost team productivity
UNIT CLERK , 06/2018 to 11/2018 Company Name – City , State
Cleaned and sterilized instruments and disposed of contaminated supplies
Processed monthly reports for department performance
Scheduled and confirmed patient appointments with patients and healthcare professionals
Answered patient questions and fielded complaints
Coordinated between patients and healthcare professionals to meet patient needs
Coordinated supply replenishment to meet expected unit demands
Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members
Organized ordered medical tests, including sample collection and patient transportation
Supported clerical needs of more than 10 nurses including taking messages, scanning documents and routing business correspondence
DAYCARE TEACHING ASSISTANT , 03/2016 to 08/2016 Company Name – City , State
Escorted children on outings and trips to local parks and zoos
Disciplined children and recommended other measures to correct behavior
Communicated with children's parents or guardians about daily activities, behaviors, and problems
Provided students with personalized educational, behavioral and emotional support
Cleaned and organized classrooms, materials, and supplies for maximum efficiency
Observed children and recorded activities, maintained daily records and created safe environments
during activities, meals and naps
Distributed classroom materials and supplies such as pencils, paper and art materials
Kept over 10 students safe in classroom and outside environments.
Work History
ADMINISTRATIVE ASSISTANT , 06/2019 to Current Company Name – City , State
Perform general office duties, including answering multi-line phones, routing telephone calls or messages
to appropriate staff and greeting visitors
Review and corrected claim errors to facilitate smooth processing
Identify issues and took appropriate action to deliver speedy resolution
Post payments to accounts and maintained records
Verify client information by analyzing existing evidence on file
Assure timely verification of insurance benefits prior to patient procedures or appointments
Perform various administrative functions, including filing paperwork, delivering mail, sorting mail, office
cleaning and bookkeeping
Accurately input all patient and insurance information into company's computer system using
Maintain strong knowledge of basic medical terminology to better understand services and procedures.
HOMEWATCH CAREGIVERS , 12/2016 to Current Company Name – City , State
Provide patients with help moving in and out of beds, baths, wheel-chairs, and automobiles and with
dressing and grooming
Care for patients by changing bed linens, washing and ironing laundry, cleaning, and assisting with their
personal care
Plan, purchase, prepare, and serve meals to patients or other family members, according to prescribed
diets
Accompany clients to doctors' offices
Massage patients and apply preparations or treatments, such as liniments, alcohol rubs, and heat-lamp
stimulation
Ensure clients' well-being, safety, and comfort in adherence with physicians' orders
Supervise frequent activities such as medication and personal hygiene to ensure safety
Complete data entries in charts and log books to document clients' progress with accuracy
Dress, groom and feed patients with limited physical abilities to efficiently handle basic needs.
OFFICE ASSISTANT , 09/2017 to 09/2019 Company Name – City , State
Greeted persons entering establishment, determined nature and purpose of visit, and directed or escorted
them to specific destinations
Filed and maintained records
Collected, sorted, distributed, and prepared mail, messages, and courier deliveries
Provided information about establishment, such as location of departments or offices, employees within
the organization, and services provided
Performed duties, such as taking care of plants and straightening magazines to maintain lobby or
reception area
Scheduled appointments and maintained and updated appointment calendars
Copied, sent faxes, and handled all incoming and outgoing correspondence
Answered and quickly redirected calls.
MICHIGAN MEDICINE , 06/2018 to 11/2018 Company Name – City , State
Cleaned and sterilized instruments and disposed of contaminated supplies
Processed monthly reports for department performance
Scheduled and confirmed patient appointments with patients and healthcare professionals
Answered patient questions and fielded complaints
Coordinated between patients and healthcare professionals to meet patient needs
Monitored infection control procedures to ensure facility-wide health and safety
Maintained patient charts and confidential files
Coordinated supply replenishment to meet expected unit demands.
DAYCARE TEACHING ASSISTANT , 03/2016 to 08/2016 Company Name – City , State
Escorted children on outings and trips to local parks and zoos
Disciplined children and recommended other measures to correct behavior
Communicated with children's parents or guardians about daily activities, behaviors, and problems
Provided students with personalized educational, behavioral and emotional support
Cleaned and organized classrooms, materials, and supplies for maximum efficiency
Observed children and recorded activities, maintained daily records and created safe environments
during activities, meals and naps
Distributed classroom materials and supplies such as pencils, paper and art materials
Kept over 10 students safe in classroom and outside environments.
Education
Bachelor of Science : Health Administration , Expected in 2020 EASTERN MICHIGAN UNIVERSITY - City
High School Diploma : 2016 MIFFLIN HIGH SCHOOL - City
High School Diploma : 2016 FORT HAYES CAREER CENTER - City
Summary
Committed and motivated Administrative Assistant with exceptional customer service and decision making
skills. Strong work ethic, professional attitude and great initiative. Passionate about business success and
talented at supporting company staff, office personnel and customer needs.
Certifications
First Aid & CPR
Highlights
Records management systems
Excel spreadsheets
Meeting planning
Database entry
Appointment scheduling
Senior leadership support
Insurance processing
Skills
Administrative functions, Administrative Support, art, automobiles, basic, changing bed linens, benefits, bookkeeping, charts, CPR, client, clients, Data Entry, emotional support, faxes, filing, First Aid, general office duties, infection control, insurance, lamp, laundry, sorting mail, materials, serve meals, medical terminology, Administering medication, mail, office, Office administration, Provide patients with help, progress, reception, routing, safety, scheduling, Sorting, Spreadsheet, telephone, phones, Time management, Travel Arrangements
",HEALTHCARE
12938200," EMERGENCY ROOM ADMITTING SPECIALIST/QUALITY ASSURANCE Summary Driven, highly dedicated to my job and duties (Quality Assurance). I am an active listener, excellent problem solver and Speak,write and read Spanish fluently.  Very professional and articulate. Strongly motivated, and have excellent customer service skills. Fast leaner and excel in building dynamic teams in an effort to achieve a goal for continual improvement. Accomplishments Master's in Social Work Spring 2016 University of Utah Bachelor's in Social Work Summer 2007 California State University of Los Angeles Experience Emergency Room Admitting Specialist/Quality Assurance Sep 2014 to Current Company Name － City , State Arrange efficient and orderly admission of patients. Insures that patient information is collected and that patients are aware of hospital policies and procedures. Interview incoming patient or representative and enter information required for admission into computer database. Collect co-pays and deductibles from patients. Distribute appropriate information to ancillary departments. Cross trained in other areas and perform any other duties as assigned (OP and IP). HealthCare Rep Oct 2009 to Aug 2014 Company Name － City , State Interviewing clients in a hospital setting and/or home visits to assist them in obtaining maximum benefit coverage. Completing applications for state and federal program, reviewing medical records and taking all actions necessary to expedite benefit approval. Maintain ongoing communications with government agencies regarding the status of claims. Provide updates and assistance to hospital personnel and other staff as needed. Knowledge of federal and state programs to benefit coverage for the client. Understanding of and ability to apply the medical definition of disability as it relates to body systems and to functions of daily living. Ability to read and apply the information contained in medical records and prioritize. Identify missing evidence and follow through to completion. Assists callers in resolving account issues by identifying and taking appropriate actions including completing required forms to support application process. Effectively educate and answer inquiries from patients and family representatives regarding application process and statuses. i.e. approval notices, denials and reapplications). Assists clients with scheduling appointments and reminding of appointments, as needed. Maintain ongoing communication with other internal Resolve Application co-workers to obtain information and/or provide updates regarding claim status. Diligently follow-up with institutions/businesses resolving issues ultimately affecting application approval. Able to identify appropriate escalation points as well as working with the escalation Team Leader to resolve issues, lastly, review outgoing client material for accuracy prior to submittal. Developmentalist/Caregiver Jul 2009 to Oct 2009 Company Name － City , State Provide direct care and training for developmentally disabled and/or mentally retarded (DD/MR), ambulatory and non-ambulatory individuals at the Utah State Developmental Center. Properly manage aggressive, self-abusive, and non-compliant individuals. Implement and follow prescribed behavioral programs. Transfer individuals correctly. Perform direct care services to include: bathing, showering, dressing, toileting or changing incontinent briefs (diapering), oral hygiene, feeding. Responsible for implementing and evaluating active treatment programs for the individuals, duties also include, but are not limited to: observing, monitoring, and reporting patient behavior. Participating in and supervising patient activities. Teaching daily living skills. Intervening in crisis situations; assists in maintaining a therapeutic, safe, and secure environment. Mental Health Worker II Jan 2008 to Mar 2009 Company Name － City , State Update and maintain client charts with medical services. Meet with treatment team (psychiatrist, MFT's and Psychologists) to discuss clients treatment plan. Facilitate STEP group for clients parents. Facilitate Anger Management groups for Clients. Coordinate client services with local agencies. Provide rehab services to medication only clients 1x/month. Provide interpretations to Spanish as needed to facilitate access to services. Home-visits. Parent and family support. Intense Case management. Attend clinic meetings. Participate as a tx team member. Facilitated daily groups for the Intense outpatient and inpatient program clients. Education Master , Social Work Spring 2016 University of Utah College of Social Work Social Work Bachelors Summer 2007 California State University － City in the Art of Social Work Languages Bilingual, Speak, Read and Write English and Spanish Fluently. Skills Bilingual,
Speak, Read and Write English and Spanish Fluently.
Advanced
in Word, Microsoft, explorer, lotus, and outlook, MIDAs,
 Proficient in excel.
CPR
certified. Excellent customer service, critical thinker and problem solver ","
Driven, highly dedicated to my job and duties (Quality Assurance). I am an active listener, excellent problem solver and Speak,write and read Spanish fluently.  Very professional and articulate. Strongly motivated, and have excellent customer service skills. Fast leaner and excel in building dynamic teams in an effort to achieve a goal for continual improvement.
Accomplishments
Master's in Social Work Spring 2016 University of Utah
Bachelor's in Social Work Summer 2007 California State University of Los Angeles
Experience
Emergency Room Admitting Specialist/Quality Assurance Sep 2014 to Current Company Name － City , State
Arrange efficient and orderly admission of patients.
Insures that patient information is collected and that patients are aware of hospital policies and procedures.
Interview incoming patient or representative and enter information required for admission into computer database.
Collect co-pays and deductibles from patients.
Distribute appropriate information to ancillary departments.
Cross trained in other areas and perform any other duties as assigned (OP and IP).
HealthCare Rep Oct 2009 to Aug 2014 Company Name － City , State
Interviewing clients in a hospital setting and/or home visits to assist them in obtaining maximum benefit coverage.
Completing applications for state and federal program, reviewing medical records and taking all actions necessary to expedite benefit approval.
Maintain ongoing communications with government agencies regarding the status of claims.
Provide updates and assistance to hospital personnel and other staff as needed.
Knowledge of federal and state programs to benefit coverage for the client.
Understanding of and ability to apply the medical definition of disability as it relates to body systems and to functions of daily living.
Ability to read and apply the information contained in medical records and prioritize.
Identify missing evidence and follow through to completion.
Assists callers in resolving account issues by identifying and taking appropriate actions including completing required forms to support application process.
Effectively educate and answer inquiries from patients and family representatives regarding application process and statuses.
i.e. approval notices, denials and reapplications).
Assists clients with scheduling appointments and reminding of appointments, as needed.
Maintain ongoing communication with other internal Resolve Application co-workers to obtain information and/or provide updates regarding claim status.
Diligently follow-up with institutions/businesses resolving issues ultimately affecting application approval.
Able to identify appropriate escalation points as well as working with the escalation Team Leader to resolve issues, lastly, review outgoing client material for accuracy prior to submittal.
Developmentalist/Caregiver Jul 2009 to Oct 2009 Company Name － City , State
Provide direct care and training for developmentally disabled and/or mentally retarded (DD/MR), ambulatory and non-ambulatory individuals at the Utah State Developmental Center.
Properly manage aggressive, self-abusive, and non-compliant individuals.
Implement and follow prescribed behavioral programs.
Transfer individuals correctly.
Perform direct care services to include: bathing, showering, dressing, toileting or changing incontinent briefs (diapering), oral hygiene, feeding.
Responsible for implementing and evaluating active treatment programs for the individuals, duties also include, but are not limited to: observing, monitoring, and reporting patient behavior.
Participating in and supervising patient activities.
Teaching daily living skills.
Intervening in crisis situations; assists in maintaining a therapeutic, safe, and secure environment.
Mental Health Worker II Jan 2008 to Mar 2009 Company Name － City , State
Update and maintain client charts with medical services.
Meet with treatment team (psychiatrist, MFT's and Psychologists) to discuss clients treatment plan.
Facilitate STEP group for clients parents.
Facilitate Anger Management groups for Clients.
Coordinate client services with local agencies.
Provide rehab services to medication only clients 1x/month.
Provide interpretations to Spanish as needed to facilitate access to services.
Home-visits.
Parent and family support.
Intense Case management.
Attend clinic meetings.
Participate as a tx team member.
Facilitated daily groups for the Intense outpatient and inpatient program clients.
Education
Master , Social Work Spring 2016 University of Utah College of Social Work Social Work
Bachelors Summer 2007 California State University － City in the Art of Social Work
Languages
Bilingual, Speak, Read and Write English and Spanish Fluently.
Skills
Bilingual,
Speak, Read and Write English and Spanish Fluently.
Advanced
in Word, Microsoft, explorer, lotus, and outlook, MIDAs,
 Proficient in excel.
CPR
certified. Excellent customer service, critical thinker and problem solver
",HEALTHCARE
37242217," INFORMATION TECHNOLOGY CONSULTANT Career Overview Accomplished information technology professional with over 18 years of diverse technology, process analysis, project management, and information management experience. Proven ability to successfully implement technology solutions, stay within time and budget constraints, and improve efficiency through proper risk management, task coordination, and resource utilization. Core Competencies Project Management Systems / Network Reporting Proposal Development Web Design & Development SOP & Policy Writing Systems & Process Consulting Document Management Technically-advanced information technology specialist successful in software administration and data communications.Experienced Computer Systems Analyst with diverse industry experience in banking, healthcare, insurance and government. Professional expertise includes systems applications, disaster recovery planning and information protection analysis. Qualifications Microsoft Windows (7, 8, 2012), Apple Mac (OS 7 - X, OS X Server, iOS), Unix/Linux (Ubuntu, Red Hat, CentOS, FreeBSD, SmoothWall Express) Server/Web Software: MS Exchange, MS SharePoint, MS IIS, MS Hyper-V, Apache, WordPress, CloudFlare, Documentum, CoreDossier, Oracle Workflow, DavMail HTML5, CSS, PHP, JavaScript, Java, XML, C++, Microsoft Visual Basic Applications: Adobe CS6 (Acrobat, Photoshop, Illustrator, InDesign, Dreamweaver, Premiere, Flash, After Effects, Fireworks), MS Office, MS Project, Office 365 MySQL, MS SQL, MS Access, Oracle 11i, Sage ACT! Web content management Information security Content management systems Hardware: Dell, HP, IBM, Cisco, SonicWall, NetGear, FortiGateProgramming and design skills Optimizing and performance tuning Document management Web content management Accomplishments Print Graphic Support   Collaborated with marketing and business development groups for collateral needs by creating page layout designs for flyers, data sheets, CD covers and other printed materials. Requirements Analysis   Completed business requirements analysis including the evaluation of systems specifications for client Web site two weeks ahead of deadline. IT Training   Successfully trained 25 employees to use new operating system. Project Management   Managed complex BI/DW deployment programs, facilitating acquisition of business requirements. Prepared design specifications, developed reporting and analytics, tested and managed user adoption. Work Experience Information Technology Consultant January 2003 to Current Company Name － City , State Senior-level consultant and manager of IT systems and projects with over 10 years experience. Practiced successful design, administration, and development of business critical information systems for small to medium business clients onsite or via remote access technologies. Web designer, developer and hosting administrator for over 30 client domains, sites, and email. Consistently recommend, implement, and customize internal or cloud-based technology systems to fit client business processes. Facilitate and develop email, file, database, mobile, and web-based systems to meet client business needs. Achieved increase in client's customer exposure by launching marketing and corporate branding campaigns including logo and website design and development, SEO, Google AdWords, and social media Created and maintained procedures for hardware and software maintenance, migration, upgrades, and end-of-life Implementation and management of all high-level business technology projects Senior-level technical contact for client computer, network, server, and cloud-based systems Operations and technical specialist for consulting firm's business-critical systems Worked closely with clients to analyze IT system requirements, clients information technology needs and their resources in order to plan IT projects and fulfill clients expectations Developed IT system specifications after evaluating customer's nature of work and business volume Solved clients IT issues - Determined changes, recommended quality software, projected modifications of software, hardware and networking. Monitored the execution of strategies, kept up to date with the new technology and researched latest Information technology market trends. Assisted clients with IT solutions; prepared written reports on solutions offered. Recommended the purchasing of new IT systems, presented new IT features/software and reported project progress to the management. Prepared and presented technical proposals for clients.Designed, documented and executed maintenance procedures, including system upgrades, patch management and system backups. Systems & Document Administrator January 1998 to January 2003 Company Name － City , State Key senior-level member of the information systems team with a variety of duties including project management, document management and publishing, web design, print design, user training and systems administration. Promoted within two months of hire, again within the first two years and lastly promoted to a newly developed position. Achieved first global electronic submissions to regulatory agencies by implementing and validating an electronic document management and publishing system as the primary systems administrator, developer, and project technical leader. Resulted in NDA submission to the FDA ahead of target deadline saving millions in revenue. Implemented and maintained application servers supporting secure Internet communications and business critical systems. Created standard operating procedures, policies, development plans, disaster recovery, and other technical documentation in compliance with FDA requirements Project technical lead for company ERP system, several ongoing department projects and managed temporary and part-time employees and consultants Webmaster and graphic designer for Internet and intranet sites, print advertising, multimedia, and presentation projects Maintained Mac desktop computers and software supporting DNA Sequencer and robotic systems. Education and Training Bachelor of Science : Information Technology , July 2016 University of Phoenix Information Technology[Number] GPA Skills ACT!, Adobe, Acrobat, After Effects, Photoshop, Premiere, Apache, branding, business processes, C++, Cisco, Hardware, consultant, consulting, CSS, client, clients, Database, Dell, disaster recovery, document management, Documentum, Dreamweaver, email, ERP, features, Fireworks, Flash, FreeBSD, graphic designer, HP, HTML5, IBM, Illustrator, InDesign, information systems, Information technology, MS IIS, Internet communications, Java, JavaScript, Languages, Linux, logo, Mac, Apple Mac, marketing, market, access, MS Access, MS Exchange, MS Office, Office, MS Project, Microsoft Windows, migration, multimedia, MySQL, network, networking, Operating Systems, OS, OS 7, Oracle, developer, PHP, policies, print advertising, print design, progress, project management, purchasing, quality, Express, Red Hat, robotic systems, Sage, servers, MS SQL, systems administration, user training, technical documentation, Unix, upgrades, Microsoft Visual Basic, website design and development, Web designer, web design, Webmaster, Workflow, written, XML ","
INFORMATION TECHNOLOGY CONSULTANT
Career Overview
Accomplished information technology professional with over 18 years of diverse technology, process analysis, project management, and information management experience. Proven ability to successfully implement technology solutions, stay within time and budget constraints, and improve efficiency through proper risk management, task coordination, and resource utilization. Core Competencies Project Management Systems / Network Reporting Proposal Development Web Design & Development SOP & Policy Writing Systems & Process Consulting Document Management Technically-advanced information technology specialist successful in software administration and data communications.Experienced Computer Systems Analyst with diverse industry experience in banking, healthcare, insurance and government. Professional expertise includes systems applications, disaster recovery planning and information protection analysis.
Qualifications
Microsoft Windows (7, 8, 2012), Apple Mac (OS 7 - X, OS X Server, iOS), Unix/Linux (Ubuntu, Red Hat, CentOS, FreeBSD, SmoothWall Express)
Server/Web Software: MS Exchange, MS SharePoint, MS IIS, MS Hyper-V, Apache, WordPress, CloudFlare, Documentum, CoreDossier, Oracle Workflow, DavMail HTML5, CSS, PHP, JavaScript, Java, XML, C++, Microsoft Visual Basic
Applications: Adobe CS6 (Acrobat, Photoshop, Illustrator, InDesign, Dreamweaver, Premiere, Flash, After Effects, Fireworks), MS Office, MS Project, Office 365 MySQL, MS SQL, MS Access, Oracle 11i, Sage ACT!
Collaborated with marketing and business development groups for collateral needs by creating page layout designs for flyers, data sheets, CD covers and other printed materials.
Requirements Analysis  
Completed business requirements analysis including the evaluation of systems specifications for client Web site two weeks ahead of deadline.
IT Training  
Successfully trained 25 employees to use new operating system.
Project Management  
Managed complex BI/DW deployment programs, facilitating acquisition of business requirements.
Prepared design specifications, developed reporting and analytics, tested and managed user adoption.
Work Experience
Information Technology Consultant January 2003 to Current Company Name － City , State
Senior-level consultant and manager of IT systems and projects with over 10 years experience.
Practiced successful design, administration, and development of business critical information systems for small to medium business clients onsite or via remote access technologies.
Web designer, developer and hosting administrator for over 30 client domains, sites, and email.
Consistently recommend, implement, and customize internal or cloud-based technology systems to fit client business processes.
Facilitate and develop email, file, database, mobile, and web-based systems to meet client business needs.
Achieved increase in client's customer exposure by launching marketing and corporate branding campaigns including logo and website design and development, SEO, Google AdWords, and social media Created and maintained procedures for hardware and software maintenance, migration, upgrades, and end-of-life Implementation and management of all high-level business technology projects Senior-level technical contact for client computer, network, server, and cloud-based systems Operations and technical specialist for consulting firm's business-critical systems Worked closely with clients to analyze IT system requirements, clients information technology needs and their resources in order to plan IT projects and fulfill clients expectations Developed IT system specifications after evaluating customer's nature of work and business volume Solved clients IT issues - Determined changes, recommended quality software, projected modifications of software, hardware and networking.
Monitored the execution of strategies, kept up to date with the new technology and researched latest Information technology market trends.
Assisted clients with IT solutions; prepared written reports on solutions offered.
Recommended the purchasing of new IT systems, presented new IT features/software and reported project progress to the management.
Prepared and presented technical proposals for clients.Designed, documented and executed maintenance procedures, including system upgrades, patch management and system backups.
Systems & Document Administrator January 1998 to January 2003 Company Name － City , State
Key senior-level member of the information systems team with a variety of duties including project management, document management and publishing, web design, print design, user training and systems administration.
Promoted within two months of hire, again within the first two years and lastly promoted to a newly developed position.
Achieved first global electronic submissions to regulatory agencies by implementing and validating an electronic document management and publishing system as the primary systems administrator, developer, and project technical leader.
Resulted in NDA submission to the FDA ahead of target deadline saving millions in revenue.
Implemented and maintained application servers supporting secure Internet communications and business critical systems.
Created standard operating procedures, policies, development plans, disaster recovery, and other technical documentation in compliance with FDA requirements Project technical lead for company ERP system, several ongoing department projects and managed temporary and part-time employees and consultants Webmaster and graphic designer for Internet and intranet sites, print advertising, multimedia, and presentation projects Maintained Mac desktop computers and software supporting DNA Sequencer and robotic systems.
Education and Training
Bachelor of Science : Information Technology , July 2016 University of Phoenix
Information Technology[Number] GPA
Skills
ACT!, Adobe, Acrobat, After Effects, Photoshop, Premiere, Apache, branding, business processes, C++, Cisco, Hardware, consultant, consulting, CSS, client, clients, Database, Dell, disaster recovery, document management, Documentum, Dreamweaver, email, ERP, features, Fireworks, Flash, FreeBSD, graphic designer, HP, HTML5, IBM, Illustrator, InDesign, information systems, Information technology, MS IIS, Internet communications, Java, JavaScript, Languages, Linux, logo, Mac, Apple Mac, marketing, market, access, MS Access, MS Exchange, MS Office, Office, MS Project, Microsoft Windows, migration, multimedia, MySQL, network, networking, Operating Systems, OS, OS 7, Oracle, developer, PHP, policies, print advertising, print design, progress, project management, purchasing, quality, Express, Red Hat, robotic systems, Sage, servers, MS SQL, systems administration, user training, technical documentation, Unix, upgrades, Microsoft Visual Basic, website design and development, Web designer, web design, Webmaster, Workflow, written, XML
",INFORMATION-TECHNOLOGY
22259475," PATIENT HEALTH ADVOCATE Summary As a Patient Health Advocate, I am highly motivated and qualified in customer service. By establishing a quick rapport and utilizing both a calming and inquisitive style, I am confident that my many years of experience will prove to be an asset. I am seeking a position that will provide a variety of new skills and experience. Skills Client relations specialist Conflict resolution techniques Focused on customer satisfaction Skilled multi-tasker High customer service standards Call center management experience Telecommunications knowledge Proficient with Microsoft Office Suite Skills Careful and active listener Professional and friendly, Multi-tasking,  Computer Proficiency, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Typing, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook Experience November 2016 to Current Company Name City , State Patient Health Advocate Ability to motivate patients to utilize therapy equipment in accordance with their physician's direction. Combined skills encouraging complying with equipment utilization while facilitating an effective and efficient resolution that the patient accepts and can adhere to. Manage all aspects of patient compliance monitoring for a specified regional and/or state demographic using patient monitoring applications and resources. Use application to manage administration features, patient administration/data (loading and correcting usage data, creating or editing patient accounts) prioritizing work assignments. Conduct field office intervention calls to assist staff with specific patient support to overcome barriers and improve their therapy usage. Create work orders and schedule patients for field office visits with appropriately trained staff. Promptly and professionally respond to incoming telephone calls and emails from patients, employees and referral sources. Monitor patient concerns, patient satisfaction and grievance issues for investigation and resolution. Assist management in developing solutions to better enhance work flows and process efficiency. September 2010 to November 2016 Company Name City , State Senior Customer Qualification specialist Respond to telephone, fax and EDI inquiries and orders from referral sources and homecare patients. Document referral request for coordination of care. Provide information on equipment supplies and services. Assist walk-in patients with the selection of equipment, supplies and services. Demonstrate professional etiquette and courtesy when interfacing with customers. Resolve patient/customer complaints by identifying problems and coordinating appropriate corrective action. Assesses patient needs and promotes company products and services. Complies with and adheres to all regulatory compliance areas, policies and procedures and ""best practices"". June 2010 to September 2010 Company Name City , State Customer Service Associate/Cashier Receives payment from customers for the purchase of merchandise. Operates a cash register and manages cash to no variances. Provides service to customers. Processes customer sales to include accepting payment, packs merchandise and issues receipts and change. Maintains the appearance of store which may include, stocking and performing general housekeeping duties. November 2008 to May 2010 Company Name City , State Customer Service Supervisor Supervise a Child Support customer service call center. Duties included maintaining daily statistics of the unit and monitoring daily performance of service representatives and providing constructive criticism to help them improve their skills. Serve as a resource to others in the resolution of complex problems and issues using ACSES software. Bi-weekly submission of payroll. Hire new employees and administer disciplinary action up to and including termination. Supervise the daily activity of the call center policy and procedures. April 2006 to November 2008 Company Name City , State Case Manager Responsibilities included working with families low-income families to obtain child care assistance. Semi-annual reviews of cases to determine eligibility for assistance. Managing new client orientations and communicating daily with clients about the status of their case. Education and Training 1985 Alameda High School City , State , United States General High School Diploma ","
PATIENT HEALTH ADVOCATE
Summary
As a Patient Health Advocate, I am highly motivated and qualified in customer service. By establishing a quick rapport and utilizing both a calming and inquisitive style, I am confident that my many years of experience will prove to be an asset. I am seeking a position that will provide a variety of new skills and experience.
Skills
Client relations specialist
Conflict resolution techniques
Focused on customer satisfaction
Skilled multi-tasker
High customer service standards
Call center management experience
Telecommunications knowledge
Proficient with Microsoft Office Suite
Skills
Careful and active listener Professional and friendly, Multi-tasking,  Computer Proficiency, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Typing, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook
Experience
November 2016 to Current
Company Name City , State Patient Health Advocate
Ability to motivate patients to utilize therapy equipment in accordance with their physician's direction.
Combined skills encouraging complying with equipment utilization while facilitating an effective and efficient resolution that the patient accepts and can adhere to.
Manage all aspects of patient compliance monitoring for a specified regional and/or state demographic using patient monitoring applications and resources.
Use application to manage administration features, patient administration/data (loading and correcting usage data, creating or editing patient accounts) prioritizing work assignments.
Conduct field office intervention calls to assist staff with specific patient support to overcome barriers and improve their therapy usage.
Create work orders and schedule patients for field office visits with appropriately trained staff.
Promptly and professionally respond to incoming telephone calls and emails from patients, employees and referral sources.
Monitor patient concerns, patient satisfaction and grievance issues for investigation and resolution.
Assist management in developing solutions to better enhance work flows and process efficiency.
September 2010 to November 2016
Company Name City , State Senior Customer Qualification specialist
Respond to telephone, fax and EDI inquiries and orders from referral sources and homecare patients.
Document referral request for coordination of care.
Provide information on equipment supplies and services.
Assist walk-in patients with the selection of equipment, supplies and services.
Demonstrate professional etiquette and courtesy when interfacing with customers.
Resolve patient/customer complaints by identifying problems and coordinating appropriate corrective action.
Assesses patient needs and promotes company products and services.
Complies with and adheres to all regulatory compliance areas, policies and procedures and ""best practices"".
June 2010 to September 2010
Company Name City , State Customer Service Associate/Cashier
Receives payment from customers for the purchase of merchandise.
Operates a cash register and manages cash to no variances.
Provides service to customers.
Processes customer sales to include accepting payment, packs merchandise and issues receipts and change.
Maintains the appearance of store which may include, stocking and performing general housekeeping duties.
November 2008 to May 2010
Company Name City , State Customer Service Supervisor
Supervise a Child Support customer service call center.
Duties included maintaining daily statistics of the unit and monitoring daily performance of service representatives and providing constructive criticism to help them improve their skills.
Serve as a resource to others in the resolution of complex problems and issues using ACSES software.
Bi-weekly submission of payroll.
Hire new employees and administer disciplinary action up to and including termination.
Supervise the daily activity of the call center policy and procedures.
April 2006 to November 2008
Company Name City , State Case Manager
Responsibilities included working with families low-income families to obtain child care assistance.
Semi-annual reviews of cases to determine eligibility for assistance.
Managing new client orientations and communicating daily with clients about the status of their case.
Education and Training
1985
Alameda High School City , State , United States General High School Diploma
",ADVOCATE
17660419," GUEST LECTURER Accomplishments Heart Zones Level 1 Personal Trainer Galter LifeCenter 2005 - Current DIANA DIMAS PAGE !2 North Park University 2011 ­ Current Group Exercise Instructor Certifications: BOSU, Schwinn Cycling, Group Power, Group Step, Group Active, Group Core, Group Ride, R30, Group Groove, Shockwave, Arthritis Chair, Matter of Balnce Galter LifeCenter 2005 - Current North Park Univeristy 2013 ­ Current PUBLICATIONS AND PAPERS Building your Personal Fitness Strategy"" Galter LifeCenter Member Newsletter 2010. Experience Guest Lecturer Company Name Strength and Conditioning 2013, 2014 Personal Health 2014 Guest Speaker: Introduction to Sports Management. Fitness Supervisor January 2014 Galter LifeCenter 2010 ­ Current Responsible for supervising and/or performing the day to day functions of the Fitness Specialists, Fitness Coaches, Interns, Fitness Consults and overall safety on the fitness floor. Hire, train, and evaluate fitness specialists and interns, compile and report outcome metrics, and monitor quality in all fitness testing aspects. Fundamental Fitness Instructor Galter LifeCenter. Instructor: Teach the fundamentals of exercise and fitness. principles to beginner exercisers and adults with chronic. diseases. Personal Trainer January 2011 to Current Education M.A : Physical Education , 1 2011 North Park University Physical Education B.A : Psychology and Sports Medicine Fitness Management , 1 2003 North Park University Psychology and Sports Medicine Fitness Management Languages English
Spanish ­ speak fluently and read/write with basic competence Skills basic, Council, English, Instructor, LANGUAGES, Speaker, quality, read, safety, Spanish, supervising Professional Affiliations ACE Certified Personal Trainer since 2005 ","
GUEST LECTURER
Accomplishments
Heart Zones Level 1 Personal Trainer Galter LifeCenter 2005 - Current DIANA DIMAS PAGE !2 North Park University 2011 ­ Current Group Exercise Instructor Certifications: BOSU, Schwinn Cycling, Group Power, Group Step, Group Active, Group Core, Group Ride, R30, Group Groove, Shockwave, Arthritis Chair, Matter of Balnce Galter LifeCenter 2005 - Current North Park Univeristy 2013 ­ Current PUBLICATIONS AND PAPERS Building your Personal Fitness Strategy"" Galter LifeCenter Member Newsletter 2010.
Experience
Guest Lecturer Company Name
Strength and Conditioning 2013, 2014 Personal Health 2014 Guest Speaker: Introduction to Sports Management.
Fitness Supervisor January 2014
Galter LifeCenter 2010 ­ Current Responsible for supervising and/or performing the day to day functions of the Fitness Specialists, Fitness Coaches, Interns, Fitness Consults and overall safety on the fitness floor.
Hire, train, and evaluate fitness specialists and interns, compile and report outcome metrics, and monitor quality in all fitness testing aspects.
Fundamental Fitness Instructor
Galter LifeCenter.
Instructor: Teach the fundamentals of exercise and fitness.
principles to beginner exercisers and adults with chronic.
diseases.
Personal Trainer January 2011 to Current
Education
M.A : Physical Education , 1 2011 North Park University Physical Education
B.A : Psychology and Sports Medicine Fitness Management , 1 2003 North Park University Psychology and Sports Medicine Fitness Management
Languages
English
Spanish ­ speak fluently and read/write with basic competence
· Knowledgeable of",,,
16519708," DIRECTOR OF BUSINESS DEVELOPMENT Career Focus Business Development Award-winning sales & marketing executive with extensive experience in growing and exceeding sales in multi-million dollar business operations in the food and beverage industries, financial services, and pharmaceutical industries. Pragmatic and results orientated, with a focus on bottom line results, and have a proven track record of achieving and exceeding the standards of performance set out for any sales project. Skilled in utilizing technology as a tool to improve organizational efficiency. Seeking an executive management position in Business Development. Summary of Skills Skills Experience Total Years Last Used Microsoft Office Suite Expert Quicken/ Quick Books Expert Adobe Creative Suite Expert Microsoft Project Expert Professional Experience 03/2014 to Current Company Name － City , State Responsibility for growing the Baptist Portfolio of eleven outpatient facilities in the Fort Lauderdale market. Developed business plans and initiatives to assess new markets, and analyze business opportunities. Developed programs that are aimed at improving relationships with physicians by understanding practice patterns, promoting relevant new services, and providing training. Cultivated strategic partnerships to develop and enhance business alliances for Baptist Health South Florida BHSF). Evaluated and analyzed sales data and provide recommendations to overall business planning strategies. Actively worked with cross-functional teams to meet sales goals according to P&L. 03/2013 to 03/2014 Director of Business Development Company Name － City , State Formed strategic partnerships and negotiated contracts with mass retailers and distributor's which resulted in the Greenie Tots product line being sold in national Fortune 500 accounts. Managed the sales and marketing department, which consisted of employees and vendors. Conducted and oversaw recruitment & training and development Developed new retail and institutional accounts nationwide by prospect identification, execution, proposal development, proposal delivery and contract negotiation. Strategically positioned the Greenie Tots brand to be recognized as superior to the national brands which resulted in increased market share and additional retail placement vs. the well established national brands and other major industry players. Oversaw the online /retail marketing campaigns that resulted in increased traffic to the company website/store and increased brand awareness at the retail level. Developed company wide incentive performance plan which motivated staff and resulted in a 200% increase in sales. Managed new and existing accounts by constantly developing new strategies to help them reach their full potential and to ensure consistent recurring revenues. 08/2003 to 03/2013 Pharmaceutical Sales Representative 2 Company Name － City , State Responsible for a portfolio of billion dollar revenue medications including Lipitor®, Viagra®, Celebrex®, Lyrica®, Chantix®, Toviaz®, and Premarin® to increase market base and change physician prescribing habits. Effectively leveraged resources within a fixed budget to increase sales and add value to a difficult to access, high volume, urban customer base. Created regionally recognized sample model for Celebrex that resulted in increased sales and reduction in sample utilization. Lead by example in sales performance and territory impact, which allowed for additional Regional responsibility including advising on customer targeting strategy, how to effectively launch products in a high managed care environment, and strategies to effectively differentiate our product offering from the competition. Implemented strategic plan for ""hard to see"" physicians by understanding the intricate details of how they operated their office and well as their compensation strategy. Delivered effective sales presentations to doctors and key influential staff including: Primary Care, Neurology, Endocrinology, Orthopedics, Pain Management, Podiatry, OB-GYN's, Dermatology, & Gastroenterologists Conducted managed care pull-through initiatives for plans including Humana, Aetna, Cigna Medicaid, & United Built relationships with key P&T members which attributed to positive formulary acceptance of the following products: Relpax, Bextra, Celebrex, & Lyrica. Product Experience: Aricept, Bextra, Caduet, Celebrex, Chantix, Exubera, Lipitor,Premarin, Pristiq, Relpax, Toviaz, & Viagra Winner:Florida South Turn Up The Heat Contest, Top Performer Award (2007, 2006,2005,& 2004). 01/2002 to 08/2002 Intern Company Name － City , State Developed and maintained monthly expense budget reports for entire Managed Care sales force (NHO) to evaluate budget spending & allocation of resources. Utilized Sherlock NHO software to analyze formulary status for the Cluster and created reports to emphasize formulary growth & decline. Developed & spearheaded a community health fair targeted at the Hispanic community in Harlem, NY to educate indigent patients on improving their health. Worked with many external partners City of New York, Veritas, Local churches, & Media (Radio, Newspaper, amp;Television). Assisted in the design, development and implementation of branding the Manage Care division of Pfizer by developing a logo that represented the team. Executed by partnering with an outside advertising agency as well as having internal focus panels to insure the logo represented the cluster Trained new intern hires in the NHO division on the policies and procedures as well as assisted them in getting acquainted with their new job assignments. Education August 2003 MBA : Business Administration Florida A&M University － City , State Business Administration August 2003 BS : Business Administration Florida A&M University － City , State Business Administration Skills Adobe Creative Suite, advertising, agency, branding, Budgeting, budget, Business Operations, business planning, business plans, community health, contracts, Contract Negotiation, Customer Relationship Management, delivery, Dermatology, Endocrinology, Finance, focus, functional, GYN, Human Resources Management, Leadership, logo, marketing, market, access, Microsoft Office Suite, office, Microsoft Project, Neurology, Newspaper, Orthopedics, Pain Management, policies, presentations, Primary Care, Procedure Development, Product Development, proposal
development, proposal, Quick Books, Quicken, Radio, recruitment, retail, Sales, strategy, strategic, Strategic Planning, Television, Veritas, website ","
DIRECTOR OF BUSINESS DEVELOPMENT
Career Focus
Business Development Award-winning sales & marketing executive with extensive experience in growing and exceeding sales in multi-million dollar business operations in the food and beverage industries, financial services, and pharmaceutical industries. Pragmatic and results orientated, with a focus on bottom line results, and have a proven track record of achieving and exceeding the standards of performance set out for any sales project. Skilled in utilizing technology as a tool to improve organizational efficiency. Seeking an executive management position in Business Development.
Summary of Skills
Skills Experience Total Years Last Used
Microsoft Office Suite Expert
Quicken/ Quick Books Expert
Adobe Creative Suite Expert
Microsoft Project Expert
Professional Experience
03/2014 to Current
Company Name － City , State
Responsibility for growing the Baptist Portfolio of eleven outpatient facilities in the Fort Lauderdale market.
Developed business plans and initiatives to assess new markets, and analyze business opportunities.
Developed programs that are aimed at improving relationships with physicians by understanding practice patterns, promoting relevant new services, and providing training.
Cultivated strategic partnerships to develop and enhance business alliances for Baptist Health South Florida BHSF).
Evaluated and analyzed sales data and provide recommendations to overall business planning strategies.
Actively worked with cross-functional teams to meet sales goals according to P&L.
03/2013 to 03/2014
Director of Business Development Company Name － City , State
Formed strategic partnerships and negotiated contracts with mass retailers and distributor's which resulted in the Greenie Tots product line being sold in national Fortune 500 accounts.
Managed the sales and marketing department, which consisted of employees and vendors.
Conducted and oversaw recruitment & training and development Developed new retail and institutional accounts nationwide by prospect identification, execution, proposal development, proposal delivery and contract negotiation.
Strategically positioned the Greenie Tots brand to be recognized as superior to the national brands which resulted in increased market share and additional retail placement vs.
the well established national brands and other major industry players.
Oversaw the online /retail marketing campaigns that resulted in increased traffic to the company website/store and increased brand awareness at the retail level.
Developed company wide incentive performance plan which motivated staff and resulted in a 200% increase in sales.
Managed new and existing accounts by constantly developing new strategies to help them reach their full potential and to ensure consistent recurring revenues.
08/2003 to 03/2013
Pharmaceutical Sales Representative 2 Company Name － City , State
Responsible for a portfolio of billion dollar revenue medications including Lipitor®, Viagra®, Celebrex®, Lyrica®, Chantix®, Toviaz®, and Premarin® to increase market base and change physician prescribing habits.
Effectively leveraged resources within a fixed budget to increase sales and add value to a difficult to access, high volume, urban customer base.
Created regionally recognized sample model for Celebrex that resulted in increased sales and reduction in sample utilization.
Lead by example in sales performance and territory impact, which allowed for additional Regional responsibility including advising on customer targeting strategy, how to effectively launch products in a high managed care environment, and strategies to effectively differentiate our product offering from the competition.
Implemented strategic plan for ""hard to see"" physicians by understanding the intricate details of how they operated their office and well as their compensation strategy.
Delivered effective sales presentations to doctors and key influential staff including: Primary Care, Neurology, Endocrinology, Orthopedics, Pain Management, Podiatry, OB-GYN's, Dermatology, & Gastroenterologists Conducted managed care pull-through initiatives for plans including Humana, Aetna, Cigna Medicaid, & United Built relationships with key P&T members which attributed to positive formulary acceptance of the following products: Relpax, Bextra, Celebrex, & Lyrica.
Product Experience: Aricept, Bextra, Caduet, Celebrex, Chantix, Exubera, Lipitor,Premarin, Pristiq, Relpax, Toviaz, & Viagra Winner:Florida South Turn Up The Heat Contest, Top Performer Award (2007, 2006,2005,& 2004).
01/2002 to 08/2002
Intern Company Name － City , State
Developed and maintained monthly expense budget reports for entire Managed Care sales force (NHO) to evaluate budget spending & allocation of resources.
Utilized Sherlock NHO software to analyze formulary status for the Cluster and created reports to emphasize formulary growth & decline.
Developed & spearheaded a community health fair targeted at the Hispanic community in Harlem, NY to educate indigent patients on improving their health.
Worked with many external partners City of New York, Veritas, Local churches, & Media (Radio, Newspaper, amp;Television).
Assisted in the design, development and implementation of branding the Manage Care division of Pfizer by developing a logo that represented the team.
Executed by partnering with an outside advertising agency as well as having internal focus panels to insure the logo represented the cluster Trained new intern hires in the NHO division on the policies and procedures as well as assisted them in getting acquainted with their new job assignments.
Education
August 2003
MBA : Business Administration Florida A&M University － City , State Business Administration
August 2003
BS : Business Administration Florida A&M University － City , State Business Administration
Skills
Adobe Creative Suite, advertising, agency, branding, Budgeting, budget, Business Operations, business planning, business plans, community health, contracts, Contract Negotiation, Customer Relationship Management, delivery, Dermatology, Endocrinology, Finance, focus, functional, GYN, Human Resources Management, Leadership, logo, marketing, market, access, Microsoft Office Suite, office, Microsoft Project, Neurology, Newspaper, Orthopedics, Pain Management, policies, presentations, Primary Care, Procedure Development, Product Development, proposal
development, proposal, Quick Books, Quicken, Radio, recruitment, retail, Sales, strategy, strategic, Strategic Planning, Television, Veritas, website
",BUSINESS-DEVELOPMENT
17311685," KINDERGARTEN TEACHER Summary Dedicated educator committed to creating a classroom atmosphere that is stimulating, encouraging and supportive for all students. Skilled ESL Instructor who uses effective and efficient methods of teaching, while focusing on the individual needs of each student. Skills Microsoft Office Academic assessment methods Whole Brain Teaching techniques as classroom management/procedures Certified ESL Instructor Proficiency in differentiated insdtruction Co-teaching
experience in kindergarten
Experienced
with Smart Board Proficient in MS Word, PowerPoint, Excel Experience 09/2013 to Current Kindergarten Teacher Company Name － City , State Implemented Daily 5 Language Arts and Daily 3 Math Multi-Tier System of Supports(MTSS) Proficient in Dibel and TRC assessments Differentiated
tasks/activities Collaborating Member of the Schedule Committee for SPEC/LRE Co-Teach with LBs1 in Language Arts and Math 09/2007 to 09/2013 First Grade Teacher Company Name － City , State Collaborated with colleagues on developing new classroom projects and monthly themes. Encouraged children to be understanding of others. Promoted good behaviors by using the positive reinforcement method. 09/1999 to 09/2007 Third Grade Teacher Company Name － City , State Created and implemented developmentally-appropriate curriculum that addressed all learning styles. Distributed quarterly educational assessments, similar to report cards, to each parent. Local School Council Teacher Representative Education 2015 ELL : Endorsement North Park University － City Endorsement 2002 M.A : Teacher Leadership Roosevelt University － City Teacher Leadership 1998 B.A : Early Childhood Education National-Louis University － City Early Childhood Education Skills Co-teach with LBs1 inclusion and ELL students, Differentiated Instruction, Excellent student and parent relations, Technology Integration, Classroom Management, Character Development, SMART Board, MS Word/PowerPoint/Excel ","
KINDERGARTEN TEACHER
Summary
Dedicated educator committed to creating a classroom atmosphere that is stimulating, encouraging and supportive for all students. Skilled ESL Instructor who uses effective and efficient methods of teaching, while focusing on the individual needs of each student.
Skills
Microsoft Office
Academic assessment methods
Whole Brain Teaching techniques as classroom management/procedures
Certified ESL Instructor
Proficiency in differentiated insdtruction
Co-teaching
experience in kindergarten
Experienced
with Smart Board
Proficient in MS Word, PowerPoint, Excel
Experience
09/2013 to Current
Kindergarten Teacher Company Name － City , State
Implemented Daily 5 Language Arts and Daily 3 Math
Multi-Tier System of Supports(MTSS)
Proficient in Dibel and TRC assessments
Differentiated
tasks/activities
Collaborating Member of the Schedule Committee for SPEC/LRE
Co-Teach with LBs1 in Language Arts and Math
09/2007 to 09/2013
First Grade Teacher Company Name － City , State
Collaborated with colleagues on developing new classroom projects and monthly themes.
Encouraged children to be understanding of others.
Promoted good behaviors by using the positive reinforcement method.
09/1999 to 09/2007
Third Grade Teacher Company Name － City , State
Created and implemented developmentally-appropriate curriculum that addressed all learning styles.
Distributed quarterly educational assessments, similar to report cards, to each parent.
Local School Council Teacher Representative
Education
2015
ELL : Endorsement North Park University － City Endorsement
2002
M.A : Teacher Leadership Roosevelt University － City Teacher Leadership
1998
B.A : Early Childhood Education National-Louis University － City Early Childhood Education
Skills
Co-teach with LBs1 inclusion and ELL students, Differentiated Instruction, Excellent student and parent relations, Technology Integration, Classroom Management, Character Development, SMART Board, MS Word/PowerPoint/Excel
",TEACHER
16121387," MEDICAL RECORD TECHNICIAN Professional Summary A Healthcare Administration Professional combining higher education (B.A, M.H.A.) with a history of building strong alliances and partnerships with business professionals, patients, medical personnel (physicians, nurses, allied health), families, and community members to steer operational projects, meet long/short term healthcare/business objectives, architect process improvements, ensure regulatory/HIPAA compliance and position the healthcare operation as the provider of choice/ Electronic Medical Record and Health Information Management/. Member: American College of Healthcare Executives Builds Instant Rapport and Relationships with Patients/Healthcare Professionals Negotiates Mutually Beneficial Solutions Diplomatic Communicator Exceeds Healthcare/Business Objectives Sources Cost-Effective Solutions Process Improvement Compliant with HIPAA/Organizational Guidelines Ambitious and Dedicated Project and Program Management] Exceptional and Creative Problem Solving Skills Built loyal business relationships with patients, colleagues, physicians, families, and allied healthcare professionals across a premier fast-paced medical/healthcare facility while administering and maintaining healthcare records, organizing patient schedules, steering projects/programs, architecting improvements to business/healthcare operations, mitigating costs, maximizing compliance levels, and partnering with physicians and colleagues to share best practices and meet organizational objectives. Data analysis of multiple projects within a system. Ability to work under pressure and balance many competing priorities. Maintain quality control and provided leadership oversight of patient safety. Strong knowledge of Electronic Medical Records(EMR) system. Develop project plans and identify key issues, Identifies data needs and requirements proactively along with implement project solutions that meet productivity, quality and client-satisfaction goals. Maintained Confidentiality, Sensitivity, Accuracy, and Compliance with Organizational and HIPAA Regulations while managing patient, organizational, and healthcare information and entering, updating, and validating records. Improved the Overall Patient Experience while providing superior patient care and serving as a primary point of contact to positively impact patients, families, community referrals, and visitors. Communicated with Patients and Families, Physicians, and Colleagues in a diplomatic, caring, and empathetic manner to provide emotional support, answer questions, resolve issues concerning the administrative coordination of their care, and ensure high levels of patient satisfaction. Identified Roadblocks to Architect Innovative Performance Improvements charged with resolving issues, increasing efficiency/effectiveness, enhancing business operations, meeting long/short term objectives, optimizing the quality of patient care, boosting fiscal revenues, and maximizing compliance levels. Assigned and Prioritized Patient Care Services, Procedures, and Appointments to meet aggressive simultaneous objectives while also ensuring patients have time for rest and family visitation. Provided Administrative/Office/Accounting Support. Organized files and records, prepared invoices, agendas, and expense reports, created presentations, authored correspondence letters/memoranda, and ordered supplies. Managed, Allocated, and Forecasted Inventory Levels, monitored equipment/supplies, and scheduled maintenance/repairs to ensure uninterrupted operations and the completion of complex projects/programs within aggressive deadlines. Empowered Junior Staff Members to Meet both Individual and Team Goals by providing both training and positive and consultative leadership. Answered questions, resolved staff/operational issues, and shared best practices. Skills Work History Medical Record Technician , 10/2014
to Current Company Name – City ,
State Healthcare Information Management Processes request for release of confidential information for all purposes. Analyzes complex data for completeness and accuracy. Performs specialized and diversified clerical duties associated with medical records procedures. Adheres to internal controls and reporting structure. Collect, Analyze and report data related to the quality of health information including its adequacy completeness and accuracy. Analyzes, interprets and investigates complex documentation compliance issues. Distributes and release information in an efficient manner of time in order to improve health outcomes and quality of service Maintain Regulatory compliance such as (HIPPA) and monitors quality of releasing Health Information Ensures customer service satisfaction and builds high level of leadership for business operations. HEALTHCARE UNIT COORDINATOR , 01/2012
to 03/2014 Company Name – City ,
State UNIT 1. Voluenteer FLoor Host , 01/2010
to 01/2012 Company Name – City ,
State Demonstrated compassion, respect, leadership, expertise, and dignity while interacting with patients, families, physicians, and colleagues of diverse cultural/socio-economic backgrounds and beliefs; aggregated and organized patient data with sensitivity and confidentiality, distributed patient mail, communicated healthcare standards and organizational protocols, and resolved roadblocks. Implement quality improvement activities to increase patient satisfaction. Creates, manages and analyzes complex databases. Ensure quality and timely execution of project deliverables effectively within the organization. Establishes practices that meet or exceed customer expectations and fosters a ""customer focused"" environment. Maintained Accurate Documentation/Records in compliance with organizational/government guidelines. Upheld the Philosophies/Objectives of Patient Care while both participating in department process improvement activities and accelerating professional knowledge/development. Healthcare Unit Coordinator , 06/2012
to 03/2014 Company Name – City ,
State Composed and drafted all outgoing correspondence and reports for managers. Oversaw inventory and office supply purchases. Reduced overhead by taking on more responsibility with creative and administrative projects. Managed executive calendar and coordinated weekly project team meetings. Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy. Strategically planned methods to achieve operational goals and targets. Continually maintained and improved the company's reputation and positive image in the markets served. Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan. Introduced, negotiated and implemented new projects to expand scope of engagement. Investigated and reported issues relating to patient care or conditions that might hinder patient well-being. Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards. Identified process improvements in the day-to-day functioning of the department. Closely collaborated with management team to make necessary improvements and satisfy resident needs. Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs. Participated in facility surveys and inspections made by authorized governmental agencies. Confirmed accurate completion of forms/reports for the admission, transfer and/or discharge of each resident. Analyzed patient and family feedback to identify opportunities for staff recognition as well as areas for improvement. Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions. Created and maintained computerized record management systems to record and process data and generate reports. Education M.H.A.MASTERS : HEALTHCARE ADMINISTRATION ,
2014 The University of Phoenix - City ,
State HEALTHCARE ADMINISTRATION B.S : BACHELOR OF SCIENCE : BUSINESS ADMINISTRATION ,
1 2008 Dallas Baptist University - BUSINESS ADMINISTRATION Certifications CPR Certified, First Aid Certified, and Six Sigma Certified-Black and Green Belt (ExpertRating.com) Strong Analytical and Effective Communication, Excellent Verbal, Written and Interpersonal Skills, Professional Handling of exposure to confidential/Sensitive Information, Proficient in Spreadsheet, Word Processing and Presentation Software, Maintain positive and supportive attitude and demeanor Skills business operations, clerical, com, Interpersonal Skills, CPR Certified, customer service, databases, Documentation, First Aid, government, leadership, Access, Excel, mail, Microsoft Office, Outlook, PowerPoint, Word, monitors, organizational, process improvement, Processes, protocols, quality, quality improvement, reporting, Six Sigma, Spreadsheet, Word Processing, Written ","
MEDICAL RECORD TECHNICIAN
Professional Summary
A Healthcare Administration Professional combining higher education (B.A, M.H.A.) with a history of building strong alliances and partnerships with business professionals, patients, medical personnel (physicians, nurses, allied health), families, and community members to steer operational projects, meet long/short term healthcare/business objectives, architect process improvements, ensure regulatory/HIPAA compliance and position the healthcare operation as the provider of choice/ Electronic Medical Record and Health Information Management/. Member: American College of Healthcare Executives Builds Instant Rapport and Relationships with Patients/Healthcare Professionals Negotiates Mutually Beneficial Solutions Diplomatic Communicator Exceeds Healthcare/Business Objectives Sources Cost-Effective Solutions Process Improvement Compliant with HIPAA/Organizational Guidelines Ambitious and Dedicated Project and Program Management] Exceptional and Creative Problem Solving Skills Built loyal business relationships with patients, colleagues, physicians, families, and allied healthcare professionals across a premier fast-paced medical/healthcare facility while administering and maintaining healthcare records, organizing patient schedules, steering projects/programs, architecting improvements to business/healthcare operations, mitigating costs, maximizing compliance levels, and partnering with physicians and colleagues to share best practices and meet organizational objectives. Data analysis of multiple projects within a system. Ability to work under pressure and balance many competing priorities. Maintain quality control and provided leadership oversight of patient safety. Strong knowledge of Electronic Medical Records(EMR) system. Develop project plans and identify key issues, Identifies data needs and requirements proactively along with implement project solutions that meet productivity, quality and client-satisfaction goals. Maintained Confidentiality, Sensitivity, Accuracy, and Compliance with Organizational and HIPAA Regulations while managing patient, organizational, and healthcare information and entering, updating, and validating records. Improved the Overall Patient Experience while providing superior patient care and serving as a primary point of contact to positively impact patients, families, community referrals, and visitors. Communicated with Patients and Families, Physicians, and Colleagues in a diplomatic, caring, and empathetic manner to provide emotional support, answer questions, resolve issues concerning the administrative coordination of their care, and ensure high levels of patient satisfaction. Identified Roadblocks to Architect Innovative Performance Improvements charged with resolving issues, increasing efficiency/effectiveness, enhancing business operations, meeting long/short term objectives, optimizing the quality of patient care, boosting fiscal revenues, and maximizing compliance levels. Assigned and Prioritized Patient Care Services, Procedures, and Appointments to meet aggressive simultaneous objectives while also ensuring patients have time for rest and family visitation. Provided Administrative/Office/Accounting Support. Organized files and records, prepared invoices, agendas, and expense reports, created presentations, authored correspondence letters/memoranda, and ordered supplies. Managed, Allocated, and Forecasted Inventory Levels, monitored equipment/supplies, and scheduled maintenance/repairs to ensure uninterrupted operations and the completion of complex projects/programs within aggressive deadlines. Empowered Junior Staff Members to Meet both Individual and Team Goals by providing both training and positive and consultative leadership. Answered questions, resolved staff/operational issues, and shared best practices.
Skills
Work History
Medical Record Technician , 10/2014
to Current Company Name – City ,
State
Healthcare Information Management Processes request for release of confidential information for all purposes.
Analyzes complex data for completeness and accuracy.
Performs specialized and diversified clerical duties associated with medical records procedures.
Adheres to internal controls and reporting structure.
Collect, Analyze and report data related to the quality of health information including its adequacy completeness and accuracy.
Analyzes, interprets and investigates complex documentation compliance issues.
Distributes and release information in an efficient manner of time in order to improve health outcomes and quality of service Maintain Regulatory compliance such as (HIPPA) and monitors quality of releasing Health Information Ensures customer service satisfaction and builds high level of leadership for business operations.
HEALTHCARE UNIT COORDINATOR , 01/2012
to 03/2014 Company Name – City ,
State
UNIT 1.
Voluenteer FLoor Host , 01/2010
to 01/2012 Company Name – City ,
State
Demonstrated compassion, respect, leadership, expertise, and dignity while interacting with patients, families, physicians, and colleagues of diverse cultural/socio-economic backgrounds and beliefs; aggregated and organized patient data with sensitivity and confidentiality, distributed patient mail, communicated healthcare standards and organizational protocols, and resolved roadblocks.
Implement quality improvement activities to increase patient satisfaction.
Creates, manages and analyzes complex databases.
Ensure quality and timely execution of project deliverables effectively within the organization.
Establishes practices that meet or exceed customer expectations and fosters a ""customer focused"" environment.
Maintained Accurate Documentation/Records in compliance with organizational/government guidelines.
Upheld the Philosophies/Objectives of Patient Care while both participating in department process improvement activities and accelerating professional knowledge/development.
Healthcare Unit Coordinator , 06/2012
to 03/2014 Company Name – City ,
State
Composed and drafted all outgoing correspondence and reports for managers.
Oversaw inventory and office supply purchases.
Reduced overhead by taking on more responsibility with creative and administrative projects.
Managed executive calendar and coordinated weekly project team meetings.
Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy.
Strategically planned methods to achieve operational goals and targets.
Continually maintained and improved the company's reputation and positive image in the markets served.
Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan.
Introduced, negotiated and implemented new projects to expand scope of engagement.
Investigated and reported issues relating to patient care or conditions that might hinder patient well-being.
Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.
Identified process improvements in the day-to-day functioning of the department.
Closely collaborated with management team to make necessary improvements and satisfy resident needs.
Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
Participated in facility surveys and inspections made by authorized governmental agencies.
Confirmed accurate completion of forms/reports for the admission, transfer and/or discharge of each resident.
Analyzed patient and family feedback to identify opportunities for staff recognition as well as areas for improvement.
Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions.
Created and maintained computerized record management systems to record and process data and generate reports.
Education
M.H.A.MASTERS : HEALTHCARE ADMINISTRATION ,
2014 The University of Phoenix - City ,
State HEALTHCARE ADMINISTRATION
B.S :
BACHELOR OF SCIENCE : BUSINESS ADMINISTRATION ,
1 2008 Dallas Baptist University - BUSINESS ADMINISTRATION
Certifications
CPR Certified, First Aid Certified, and Six Sigma Certified-Black and Green Belt (ExpertRating.com) Strong Analytical and Effective Communication, Excellent Verbal, Written and Interpersonal Skills, Professional Handling of exposure to confidential/Sensitive Information, Proficient in Spreadsheet, Word Processing and Presentation Software, Maintain positive and supportive attitude and demeanor
Skills
business operations, clerical, com, Interpersonal Skills, CPR Certified, customer service, databases, Documentation, First Aid, government, leadership, Access, Excel, mail, Microsoft Office, Outlook, PowerPoint, Word, monitors, organizational, process improvement, Processes, protocols, quality, quality improvement, reporting, Six Sigma, Spreadsheet, Word Processing, Written
",HEALTHCARE
21283365," DIRECTOR OF INFORMATION TECHNOLOGY Summary I am a solutions-oriented professional with solid experience in various IT environments. LEADERSHIP Motivating and managing and a robust team of internal and remote staff members Establishing and maintaining effective partnerships, through collaboration and information technology in support of the organization. Managing the day-to-day responsibilities of a 24x7x 365 IT organization prudently. Managing a large IT environment with ~10,000 SaaS. Assigning clear authority and holding others accountable for goal achievement. Skills COMMUNICATION Collaborating with clients and fostering a positive business relationship to meet all levels of IT service demands (Technical, R&D and operations and maintenance) Clearly discussing and conveying Information Technology concepts and terminology with both technical and non-technical staff at all levels within and outside the Department Producing clear and concise written documents, emails, project status reports and briefs Communicating effectively with various levels of the organization Expertise Making strategic judgments and evaluating the impact Cloud Environments Design & Implementation Network Design & Implementation VOIP Cyber Security (NIST HITRUST/HIPAA) Project Management Technical Support Management Budget Management Developing and responding to Request for Proposals Current with Emerging Technologies Experience Director of Information technology Sep 2005 to Current Company Name － City , State At Adsystech I am one of three employees that have a key man insurance policy against them. This in of itself, speaks to the trust and value I provide the organization. I was hired to design, and deploy the first data center the company owned in its efforts to deploy a new offering, an enterprise Software as a Service (SaaS) product. I was initially an employee of an Adsystech customer working with the Adsystech EVP on an enterprise County Wide project and posed the idea that they should move from ""selling"" software to ""renting"" it via an up and coming model SaaS. Today, everyone is using SaaS products and paying monthly for various products but in 2004 (when I initially made the proposal) it was an exciting and new potential market which I leveraged to increase the returns at Adsystech and most importantly, generate new recurring revenue. I was hired in 05' to put in place all things SaaS, this included designing a data center from the ground up, creating cyber security policies and controls, putting together a team to support the data center as well as a team to provide technical support for the new product offering. As an early adopter, in 2008 I designed and deployed a hybrid cloud environment in our data center. Again in 08' this was a new technology but my decision demonstrates foresight in emerging technologies and understand in the value of leveraging technology to become more efficient and financial prudent. I'm very proud of the work I've done and Adsystech, below are some key areas in my control: Network Design Monitoring and Maintenance Cloud Technologies Cyber Security (NITS, CIS, HITRUST/HIPAA) Project Management Technical Support Management Staff Professional Development RFP Responses. Information technology Manager Sep 2003 to Sep 2005 Company Name － City , State City organization responsible for managing +120 Million dollars for support of County Wide Human Service programs. I was hired as Project Manager and was quickly promoted to the Information Technology Manger. As PM I identified, evaluated and lead a bi-County steering committee in all technical aspect in an RFP release and selection process. After promotion I continued to server as the project manager for the 2.5 million dollar system rollout which ranged from gathering the business requirements for the design and deployment to creating the processes and managing the team to for the roll out to ~2000 users across Los Angeles County. In this capacity I managed a project support team including administrators, help desk staff and trainers. As the IT Manager, I supervised network administrators and was responsible for all high level network design and architecture for the organization. I evaluated the security risks, ensuring HITECH/HIPAA protocol were followed. Below are some key areas in my control: Network Design and Oversight Project Management Product Training and Support. Information technology Manager Sep 1998 to Mar 2003 Company Name － City , State At Relax the Back I was responsible for the overall management, infrastructure and strategic planning of our National point of sale network at 100+ retail locations and 5 distribution centers. I managed the ERP solution at our manufacturing plant in Boston and our accounting and HR systems at the corporate office. Nine short months after starting with the company, I was promoted to IT Manage. I acted as liaison between vendors, operation staff and the CFO for all major projects on time and on budget. Cisco Routers/ Firewalls. Windows Server Management. Desktop Support. Education and Training M.S , IT CSUF IT Fullerton Masters of Science Degree , Information Technology Mihaylo College of Business and Economics, California State University Information Technology GPA: 3.4 B.S , IT UOP IT Bachelors of Science Degree , Information Technology University of Phoenix Information Technology GPA: 3.7 Skills accounting, Budget Management, budget, bi, Cisco Routers, concise, clients, designing, ERP, financial, Firewalls, help desk, HR, Information Technology, insurance, managing, market, office, 2000, enterprise, network design and architecture, Network Design, Network Design & Implementation, network, policies, processes, Producing, Project Management, promotion I, Proposals, proposal, retail, RFP, selling, software development, strategic, strategic planning, technical support, Desktop Support, VOIP, Windows Server, written, written communication skills ","
DIRECTOR OF INFORMATION TECHNOLOGY
Summary
I am a solutions-oriented professional with solid experience in various IT environments. LEADERSHIP Motivating and managing and a robust team of internal and remote staff members Establishing and maintaining effective partnerships, through collaboration and information technology in support of the organization. Managing the day-to-day responsibilities of a 24x7x 365 IT organization prudently. Managing a large IT environment with ~10,000 SaaS. Assigning clear authority and holding others accountable for goal achievement.
Skills
COMMUNICATION
Collaborating with clients and fostering a positive business relationship to meet all levels of IT service demands (Technical, R&D and operations and maintenance)
Clearly discussing and conveying Information Technology concepts and terminology with both technical and non-technical staff at all levels within and outside the Department
Producing clear and concise written documents, emails, project status reports and briefs
Communicating effectively with various levels of the organization
Expertise
Making strategic judgments and evaluating the impact
Cloud Environments Design & Implementation
Network Design & Implementation VOIP
Cyber Security (NIST HITRUST/HIPAA)
Project Management
Technical Support Management
Budget Management
Developing and responding to Request for Proposals
Current with Emerging Technologies
Experience
Director of Information technology Sep 2005 to Current Company Name － City , State
At Adsystech I am one of three employees that have a key man insurance policy against them.
This in of itself, speaks to the trust and value I provide the organization.
I was hired to design, and deploy the first data center the company owned in its efforts to deploy a new offering, an enterprise Software as a Service (SaaS) product.
I was initially an employee of an Adsystech customer working with the Adsystech EVP on an enterprise County Wide project and posed the idea that they should move from ""selling"" software to ""renting"" it via an up and coming model SaaS.
Today, everyone is using SaaS products and paying monthly for various products but in 2004 (when I initially made the proposal) it was an exciting and new potential market which I leveraged to increase the returns at Adsystech and most importantly, generate new recurring revenue.
I was hired in 05' to put in place all things SaaS, this included designing a data center from the ground up, creating cyber security policies and controls, putting together a team to support the data center as well as a team to provide technical support for the new product offering.
As an early adopter, in 2008 I designed and deployed a hybrid cloud environment in our data center.
Again in 08' this was a new technology but my decision demonstrates foresight in emerging technologies and understand in the value of leveraging technology to become more efficient and financial prudent.
I'm very proud of the work I've done and Adsystech, below are some key areas in my control: Network Design Monitoring and Maintenance Cloud Technologies Cyber Security (NITS, CIS, HITRUST/HIPAA) Project Management Technical Support Management Staff Professional Development RFP Responses.
Information technology Manager Sep 2003 to Sep 2005 Company Name － City , State
City organization responsible for managing +120 Million dollars for support of County Wide Human Service programs.
I was hired as Project Manager and was quickly promoted to the Information Technology Manger.
As PM I identified, evaluated and lead a bi-County steering committee in all technical aspect in an RFP release and selection process.
After promotion I continued to server as the project manager for the 2.5 million dollar system rollout which ranged from gathering the business requirements for the design and deployment to creating the processes and managing the team to for the roll out to ~2000 users across Los Angeles County.
In this capacity I managed a project support team including administrators, help desk staff and trainers.
As the IT Manager, I supervised network administrators and was responsible for all high level network design and architecture for the organization.
I evaluated the security risks, ensuring HITECH/HIPAA protocol were followed.
Below are some key areas in my control: Network Design and Oversight Project Management Product Training and Support.
Information technology Manager Sep 1998 to Mar 2003 Company Name － City , State
At Relax the Back I was responsible for the overall management, infrastructure and strategic planning of our National point of sale network at 100+ retail locations and 5 distribution centers.
I managed the ERP solution at our manufacturing plant in Boston and our accounting and HR systems at the corporate office.
Nine short months after starting with the company, I was promoted to IT Manage.
I acted as liaison between vendors, operation staff and the CFO for all major projects on time and on budget.
Cisco Routers/ Firewalls.
Windows Server Management.
Desktop Support.
Education and Training
M.S , IT CSUF IT
Fullerton Masters of Science Degree , Information Technology Mihaylo College of Business and Economics, California State University Information Technology GPA: 3.4
B.S , IT UOP IT
Bachelors of Science Degree , Information Technology University of Phoenix Information Technology GPA: 3.7
Skills
accounting, Budget Management, budget, bi, Cisco Routers, concise, clients, designing, ERP, financial, Firewalls, help desk, HR, Information Technology, insurance, managing, market, office, 2000, enterprise, network design and architecture, Network Design, Network Design & Implementation, network, policies, processes, Producing, Project Management, promotion I, Proposals, proposal, retail, RFP, selling, software development, strategic, strategic planning, technical support, Desktop Support, VOIP, Windows Server, written, written communication skills
",INFORMATION-TECHNOLOGY
32531824," BUSINESS DEVELOPMENT ASSOCIATE Summary Extremely determined, outgoing, and passionate professional with proven ability to build rapport with clients.  Strong communication and interpersonal skills make the candidate successful in seamlessly working with clients, staff members, and other professionals in various areas across different job levels.  ​ Experience Business Development Associate 12/2015 to Current Company Name City , State Contact new and existing clients to discuss how specific products could meet their needs. Identify issues with existing marketing material to drive process improvements. Collaborate with key client stakeholders and document organizational challenges and business objectives to define client requirements. Prepare ad-hoc presentations and proposals for internal projects and external clients. Conduct root cause analysis in order to identify data integrity issues and needed adjustments to Tableau's management reporting dashboards. Senior Financial Analyst 08/2014 to 12/2015 Company Name City , State Worked in partnership with key multi-functional stakeholders to identify risk, develop remediation strategy and assist in the implementation of effective control structures to help mitigate potential risk. Gathered rules and requirements from the Corporate Operational Risk team to successfully implement the enterprise wide Spreadsheet Policy; validated attribute data for over 1,000 spreadsheets, performed risk assessments and gap analysis with all GBAM Finance lines of business teams within a six-month time frame. Developed and led internal control training programs for management and employees responsible for conducting key controls and self-assessments across all business lines. Operations Analyst 11/2009 to 07/2014 Centrally managed an internal enterprise web-based application and acted as a trusted point of contact for over 2,000 users. Successfully on-boarded and trained new users and provided continuous support for existing users on system enhancements and evolving functionality Successfully managed the activities of 4 team members in multiple locations. Created training manuals targeted at resolving even the most difficult customer  issues. Developed, implemented and monitored programs to maximize customer satisfaction. Prepared and provided detailed monthly departmental reports and updates to senior management.  Developed rapport with the user base by handling difficult issues with professionalism. Led global User Acceptance Testing (UAT) for application improvements; managed enhancements and successfully coordinated testing results with business and development teams. Education BBA : Management May 2009 James Madison University City , State Skills Microsoft Office Suite Visio SharePoint Zendesk ","
BUSINESS DEVELOPMENT ASSOCIATE
Summary
Extremely determined, outgoing, and passionate professional with proven ability to build rapport with clients.  Strong communication and interpersonal skills make the candidate successful in seamlessly working with clients, staff members, and other professionals in various areas across different job levels. 
‚Äã
Experience
Business Development Associate 12/2015 to Current Company Name City , State
Contact new and existing clients to discuss how specific products could meet their needs.
Identify issues with existing marketing material to drive process improvements.
Collaborate with key client stakeholders and document organizational challenges and business objectives to define client requirements.
Prepare ad-hoc presentations and proposals for internal projects and external clients.
Conduct root cause analysis in order to identify data integrity issues and needed adjustments to Tableau's management reporting dashboards.
Senior Financial Analyst 08/2014 to 12/2015 Company Name City , State
Worked in partnership with key multi-functional stakeholders to identify risk, develop remediation strategy and assist in the implementation of effective control structures to help mitigate potential risk.
Gathered rules and requirements from the Corporate Operational Risk team to successfully implement the enterprise wide Spreadsheet Policy; validated attribute data for over 1,000 spreadsheets, performed risk assessments and gap analysis with all GBAM Finance lines of business teams within a six-month time frame.
Developed and led internal control training programs for management and employees responsible for conducting key controls and self-assessments across all business lines.
Operations Analyst 11/2009 to 07/2014
Centrally managed an internal enterprise web-based application and acted as a trusted point of contact for over 2,000 users. Successfully on-boarded and trained new users and provided continuous support for existing users on system enhancements and evolving functionality
Successfully managed the activities of 4 team members in multiple locations.
Created training manuals targeted at resolving even the most difficult customer  issues.
Developed, implemented and monitored programs to maximize customer satisfaction.
Prepared and provided detailed monthly departmental reports and updates to senior management. 
Developed rapport with the user base by handling difficult issues with professionalism.
Led global User Acceptance Testing (UAT) for application improvements; managed enhancements and successfully coordinated testing results with business and development teams.
Education
BBA : Management May 2009 James Madison University City , State
Skills
Microsoft Office Suite
Visio
SharePoint
Zendesk
",BUSINESS-DEVELOPMENT
22056333," ASSISTANT TEACHER Summary Childcare professional skilled at remaining calm under pressure while keeping the daycare setting light and playful. Works hard to identify and address behavioral and educational issues. Highlights Positive and cheerful Active listener Head Start program knowledge Certified in Early Childhood Education Infant, toddler and preschool curricula Reliable Approachable Playful Highly organized Experience Assistant Teacher 05/2014 to 11/2014 Company Name City , State Read stories to the children and taught them painting, drawing and crafts. Disciplined children and recommended other measures to correct behavior. Carefully monitored children's play activities. Maintained daily records of activities, behaviors, meals and naps. Communicated with children's parents and guardians about daily activities, behaviors and problems. Managed general housekeeping duties, including feeding, diapering, resting, and cleanup. Student Teacher 02/2013 to 02/2014 Company Name City , State Plan/ implement developmentally appropriate curriculum for 4-5 year olds children in a VPK classroom. Assess children's progress towards VPK standards through daily observation. Design and maintain a nurturing learning environment for young children. Supportive VPK Student Teacher 01/2013 to 01/2014 Company Name City , State Assist teacher in setting up learning centers, carry out activities with children. Serve meals to children, family style. Supervise children during playground area. Summary of qualifications. Education Early Childhood Education Department of children and Families Certification: 45 Hours including VPK Literacy Department of Education Certification: Early Childhood Professional Certificate, recognized by State of Florida as equivalent to National Child Development Associate Credential American Red Cross Frist Aid and CPR for infant, Child, and Adult Volunteer Experience 2014 Fort Myers Institute of Technology City , State Early Childhood Professional Certification : Special Olympics Present Special Olympics Skills CPR Serve Meals Preschool Teacher Computer Skills Publishing Software Skills ","
ASSISTANT TEACHER
Summary
Childcare professional skilled at remaining calm under pressure while keeping the daycare setting light and playful. Works hard to identify and address behavioral and educational issues.
Highlights
Positive and cheerful
Active listener
Head Start program knowledge
Certified in Early Childhood Education
Infant, toddler and preschool curricula
Reliable
Approachable
Playful
Highly organized
Experience
Assistant Teacher 05/2014 to 11/2014 Company Name City , State Read stories to the children and taught them painting, drawing and crafts. Disciplined children and recommended other measures to correct behavior. Carefully monitored children's play activities. Maintained daily records of activities, behaviors, meals and naps. Communicated with children's parents and guardians about daily activities, behaviors and problems. Managed general housekeeping duties, including feeding, diapering, resting, and cleanup.
Student Teacher 02/2013 to 02/2014 Company Name City , State
Plan/ implement developmentally appropriate curriculum for 4-5 year olds children in a VPK classroom. Assess children's progress towards VPK standards through daily observation. Design and maintain a nurturing learning environment for young children.
Supportive VPK Student Teacher 01/2013 to 01/2014 Company Name City , State
Assist teacher in setting up learning centers, carry out activities with children.
Serve meals to children, family style.
Supervise children during playground area.
Summary of qualifications.
Education
Early Childhood Education Department of children and Families Certification: 45 Hours including VPK Literacy Department of Education Certification: Early Childhood Professional Certificate, recognized by State of Florida as equivalent to National Child Development Associate Credential American Red Cross Frist Aid and CPR for infant, Child, and Adult Volunteer Experience 2014 Fort Myers Institute of Technology City , State
Early Childhood Professional Certification : Special Olympics Present Special Olympics
Skills
CPR
Serve Meals
Preschool Teacher
Computer Skills
Publishing Software Skills
",TEACHER
15581242," SALES SPECIALIST Objective To
obtain a position in a challenging environment that presents the opportunities
for growth and knowledge; where I can maximize and apply my work ethic, time
management skills, management techniques, quality assurance skills, and
scientific knowledge. Education Bachelor of Science : Biology , May 2016 University of Houston － City , State Minor in Health Science Experience Sales Specialist December 2014 to Current Company Name － City , State Processed sales, payments, credits, refunds and exchanges in a high volume environment. Assisted customers in person/ remotely with IT setup, including data migration and app installation. Introduce corporate and small businesses to IT repair, device management, and financing services. Vice President May 2014 to Current Company Name － City , State Negotiated relationships with sponsors, clients, and external organization on marketing initiatives. Organized and implemented community events/ fundraisers, with over 500 people in attendance. Established multiple $1,000 scholarships, while retaining sizable account balance for next administration.  Lab Assistant September 2013 to January 2014 Company Name － City , State Maintained highly detailed records of all procedures, methods, and materials utilized on specimens. Demonstrated leadership skills while coordinating a diverse team tasked with independent asssignments. Technical skills manipulating sensitive model organisms, hazardous materials, and fine tuned equipment.   Qualifications 3 years of experience within Sales, IT, and Consulting   Apple CRM: proprietary CRM software used to organize client information, track leads, and finalize sales SAP Inventory Management: Software to track product movement, catalog merchandise, and audit for loss  iOSdm Hub & Jamf: device management platform to maintain functionality, and push software updates Conducted research on model organism, fruit fly ( Drosophila, melanogaster) Skills Bilingual (Bangla & English) Staff mentoring and development Motivated and self-driven business acumen Strong customer service experience  Exceeds performance and sales quotas  Held leadership roles within university/community organizations Advanced mathematical aptitude Knowledgeable with computers and other technical skills (Windows/Mac) ","
SALES SPECIALIST
Objective
To
obtain a position in a challenging environment that presents the opportunities
for growth and knowledge; where I can maximize and apply my work ethic, time
management skills, management techniques, quality assurance skills, and
scientific knowledge.
Education
Bachelor of Science : Biology , May 2016 University of Houston － City , State Minor in Health Science
Experience
Sales Specialist December 2014 to Current Company Name － City , State
Processed sales, payments, credits, refunds and exchanges in a high volume environment.
Assisted customers in person/ remotely with IT setup, including data migration and app installation.
Introduce corporate and small businesses to IT repair, device management, and financing services.
Vice President May 2014 to Current Company Name － City , State
Negotiated relationships with sponsors, clients, and external organization on marketing initiatives.
Organized and implemented community events/ fundraisers, with over 500 people in attendance.
Established multiple $1,000 scholarships, while retaining sizable account balance for next administration. 
Lab Assistant September 2013 to January 2014 Company Name － City , State
Maintained highly detailed records of all procedures, methods, and materials utilized on specimens.
Demonstrated leadership skills while coordinating a diverse team tasked with independent asssignments.
Technical skills manipulating sensitive model organisms, hazardous materials, and fine tuned equipment.  
Qualifications
3 years of experience within Sales, IT, and Consulting  
Apple CRM: proprietary CRM software used to organize client information, track leads, and finalize sales
SAP Inventory Management: Software to track product movement, catalog merchandise, and audit for loss 
iOSdm Hub & Jamf: device management platform to maintain functionality, and push software updates
Conducted research on model organism, fruit fly ( Drosophila, melanogaster)
Skills
Bilingual (Bangla & English)
Staff mentoring and development
Motivated and self-driven business acumen
Strong customer service experience 
Exceeds performance and sales quotas
 Held leadership roles within university/community organizations
Advanced mathematical aptitude
Knowledgeable with computers and other technical skills (Windows/Mac)
",SALES
10251432," CORPORATE ADMINISTRATOR Summary Successful administrative professional with 15 years of experience. Skills Organized Detail oriented Efficient Prioritize multiple deadlines Work well independently Collaborate with others Software Microsoft Word Excel PowerPoint Outlook Adobe Acrobat Multiple project software websites General Clerical Type 75 WPM Multiline phones Experience Corporate Administrator January 2009 to January 2017 Company Name － City , State Light accounting/bookkeeping
Travel arrangements
Meeting agendas and minutes
Editing/Proofreading
Meticulously proofread
Ensure consistency in content
Structure
Revise for clarity
Review style format
Bidding Administration
Prepare ""front-end docs""
Familiar with various loaning agency requirements
Know and able to carry out bid process from start to finish
Construction Administration Assist approximately 15 engineers in our water/wastewater department working on multi-million dollar projects. Requires great attention to detail while meeting multiple deadlines simultaneously. Specific duties include:. Document Processing - Proofread, revise, format, PDF, and produce master plans, planning studies, specifications and plans, technical memos, letters, meeting minutes, and O&M manuals for municipalities and cities. Bidding Administration - Distribute plans and specifications, maintain planholders' lists, issue and confirm receipt of addenda, and complete bid tabulations. Construction Administration - Prepare contract documents. Receive and return submittals and RFIs; maintain logs. Assisted approximately 18 engineers in the water/wastewater department working on multi-million dollar projects. Required great attention to detail while meeting multiple deadlines simultaneously. Coordinated with clients, contractors, subconsultants, and internal drafters to help keep projects running smoothly. Specific duties included:
Document Processing - Proofread, edited, formatted, PDF'd, and produced master plans, predesign reports, specifications, technical memos, letters, meeting minutes, and O&M manuals for municipalities and cities. Bidding Administration - Handled bidding phase from start to finish. Submitted public notice to newspaper for publishing; assisted in preparing, then produced and distributed plans and specifications; maintained planholders' list; prepared, issued, and confirmed receipt of addenda; and completed bid tabulation. Construction Administration - Prepared and reviewed contract documents. Received and returned submittals and RFIs; maintained logs. Before shifting my focus solely on project-related tasks for our water/wastewater department, I previously also provided general support to our firm. Additional tasks completed during this time included making travel arrangements; coordinating lunch and learns; and conference and workshop registration and tracking. Also responsible for the following tasks: Make travel arrangements and assign company vehicles. Download and log digital photos. Coordinate lunch and learns. Register engineers for conferences, workshops, and webinars. As part of the master specifications/standards committee, create monthly meeting agendas and minutes. Log, track, and implement master specification change requests. Answer and route phone calls. Distribute incoming mail. Prepare outgoing mail and UPS packages. Run company errands. Customer Service Representative January 2006 to January 2009 Company Name － City , State Provided full account servicing for the Sears Credit Cards Portfolio via incoming calls, including billing and payment inquiries and disputes, account maintenance, and lost/stolen cards. Consistently met and exceeded quality and sales goals. Administrative Assistant/Bookkeeper Addus HealthCare January 2000 to January 2003 City , State Completed monthly billing reports and Branch Manager's Report. Billed over $500,000 monthly to contracting state agencies and clients. Reconciled billing, posted payments to clients' accounts, and prepared deposits. Prepared and approved accounts payable bills. Created documents, spreadsheets, and monthly newsletters; included developing new spreadsheets for A/R and A/P purposes. Completed several processes of payroll. Assisted in planning company functions. Provided support to the area manager, branch manager, and 12 other branches throughout Washington and Oregon. Supervised part-time assistant. Education and Training Completed 45 credits in various courses including Logic, Ethics, Philosophy of Science, Precalculus, and C Programming. Boise State University － City , State High School Diploma Kuna High School － City , State Graduated with Highest Honors 3.97 Received Ambassador Award in Business Professionals of America. Skills accounting, accounts payable, Adobe Acrobat, A/P, agency, attention to detail, billing, bookkeeping, C Programming, Clerical, conferences, content, Prepare contract, Credit, clients, Detail oriented, Editing, focus, letters, Logic, Excel, mail, Outlook, PowerPoint, Microsoft Word, newsletters, newspaper, payroll, PDF, Philosophy, processes, Proofreading, quality, sales, specification, spreadsheets, phones, phone, Make travel arrangements, Travel arrangements, making travel arrangements, Type, websites, workshops ","
CORPORATE ADMINISTRATOR
Summary
Successful administrative professional with 15 years of experience.
Skills
Organized
Detail oriented
Efficient
Prioritize multiple deadlines
Work well independently
Collaborate with others
Software
Microsoft Word
Excel
PowerPoint
Outlook
Adobe Acrobat
Multiple project software websites
General Clerical
Type 75 WPM
Multiline phones
Experience
Corporate Administrator January 2009 to January 2017 Company Name － City , State
Light accounting/bookkeeping
Travel arrangements
Meeting agendas and minutes
Editing/Proofreading
Meticulously proofread
Ensure consistency in content
Structure
Revise for clarity
Review style format
Bidding Administration
Prepare ""front-end docs""
Familiar with various loaning agency requirements
Know and able to carry out bid process from start to finish
Construction Administration Assist approximately 15 engineers in our water/wastewater department working on multi-million dollar projects.
Requires great attention to detail while meeting multiple deadlines simultaneously.
Specific duties include:.
Document Processing - Proofread, revise, format, PDF, and produce master plans, planning studies, specifications and plans, technical memos, letters, meeting minutes, and O&M manuals for municipalities and cities.
Bidding Administration - Distribute plans and specifications, maintain planholders' lists, issue and confirm receipt of addenda, and complete bid tabulations.
Construction Administration - Prepare contract documents.
Receive and return submittals and RFIs; maintain logs.
Assisted approximately 18 engineers in the water/wastewater department working on multi-million dollar projects.
Required great attention to detail while meeting multiple deadlines simultaneously.
Coordinated with clients, contractors, subconsultants, and internal drafters to help keep projects running smoothly.
Specific duties included:
Document Processing - Proofread, edited, formatted, PDF'd, and produced master plans, predesign reports, specifications, technical memos, letters, meeting minutes, and O&M manuals for municipalities and cities.
Bidding Administration - Handled bidding phase from start to finish.
Submitted public notice to newspaper for publishing; assisted in preparing, then produced and distributed plans and specifications; maintained planholders' list; prepared, issued, and confirmed receipt of addenda; and completed bid tabulation.
Construction Administration - Prepared and reviewed contract documents.
Received and returned submittals and RFIs; maintained logs.
Before shifting my focus solely on project-related tasks for our water/wastewater department, I previously also provided general support to our firm.
Additional tasks completed during this time included making travel arrangements; coordinating lunch and learns; and conference and workshop registration and tracking.
Also responsible for the following tasks: Make travel arrangements and assign company vehicles.
Download and log digital photos.
Coordinate lunch and learns.
Register engineers for conferences, workshops, and webinars.
As part of the master specifications/standards committee, create monthly meeting agendas and minutes.
Log, track, and implement master specification change requests.
Answer and route phone calls.
Distribute incoming mail.
Prepare outgoing mail and UPS packages.
Run company errands.
Customer Service Representative January 2006 to January 2009 Company Name － City , State
Provided full account servicing for the Sears Credit Cards Portfolio via incoming calls, including billing and payment inquiries and disputes, account maintenance, and lost/stolen cards.
Consistently met and exceeded quality and sales goals.
Administrative Assistant/Bookkeeper Addus HealthCare January 2000 to January 2003 City , State
Completed monthly billing reports and Branch Manager's Report.
Billed over $500,000 monthly to contracting state agencies and clients.
Reconciled billing, posted payments to clients' accounts, and prepared deposits.
Prepared and approved accounts payable bills.
Created documents, spreadsheets, and monthly newsletters; included developing new spreadsheets for A/R and A/P purposes.
Completed several processes of payroll.
Assisted in planning company functions.
Provided support to the area manager, branch manager, and 12 other branches throughout Washington and Oregon.
Supervised part-time assistant.
Education and Training
Completed 45 credits in various courses including Logic, Ethics, Philosophy of Science, Precalculus, and C Programming. Boise State University － City , State
High School Diploma Kuna High School － City , State Graduated with Highest Honors 3.97 Received Ambassador Award in Business Professionals of America.
Skills
accounting, accounts payable, Adobe Acrobat, A/P, agency, attention to detail, billing, bookkeeping, C Programming, Clerical, conferences, content, Prepare contract, Credit, clients, Detail oriented, Editing, focus, letters, Logic, Excel, mail, Outlook, PowerPoint, Microsoft Word, newsletters, newspaper, payroll, PDF, Philosophy, processes, Proofreading, quality, sales, specification, spreadsheets, phones, phone, Make travel arrangements, Travel arrangements, making travel arrangements, Type, websites, workshops
",HEALTHCARE
45077654," CLAIMS SUBJECT MATTER EXPERT Professional Summary Experienced Customer Service Representative with over 10 years of experience
Worked in Healthcare Industry for over 8 years with Humana, Passport and Excellus BCBS of NY
Successfully trained seasonal associates for Open Enrollment and worked as a Client Subject Matter Expert for SHPS, Inc. Skills HCPCS Coding Guidelines Understands anesthesia coding Insurance and collections procedures Understands insurance benefits DRG and PC grouping Ambulance coding familiarity Composed and professional demeanor Research and data analysis Resourceful and reliable worker Excellent problem solver Close attention to detail Medical terminology expert Billing and collection procedures expert     •Office support (phones, faxing,  filing)     •Excellent verbal communication Adept m ulti-tasker Office support (phones, faxing, filing) Fast Learner Records management professional •ICD-10 (International Classification of Disease Systems) •Familiar with commercial and private insurance carrier •Insurance and collections procedures •DRG and PC grouping •Understands insurance benefits •Ambulance coding familiarity •Composed and professional demeanor •Research and data analysis •Excellent problem solver •Office management professional •Close attention to detail •Excellent verbal communication ​ Work History Claims Subject Matter Expert , 09/2016 to 12/2016 Company Name – City , State · Worked any other special projects assigned by management · Responsible for meeting claims production goal of 200 claims per
day · Processed professional HCFA 1500 ambulance, anesthesia, labs,
office visits etc. professional HCFA 1500 · Responsible for claims processing for the Medicaid plans for HMO 7
University Health and HMO 9 AHCSS · Worked as a claims subject matter expert for Banner Health Benefit Plan Admin./Client Service Expert , 05/2016 to 09/2016 Company Name – City , State · Responsible for duties in support o f all departmental efficiencies
as assigned by management · Scheduled refills per the patients' plan benefit · Keyed orders and sent for fulfillment · Processed RX refills for customers · Assisted with outbound calling to providers, patient and
pharmacies to obtain additional info need to process the RX refill, · Answered incoming calls Patient Access Rep I , 07/2015 to 03/2016 Company Name – City , State · Responsible for duties in support of departmental
efficiencies which may include: but not limited to performing scheduling,
registration, patient pre-admission and admission, reception and discharge
functions. · Verify
medical benefits and eligibility with payers and calculate patient liability
collection amounts · Completes
the whole patient financial clearance process; including educating patients on
liability and collection of patient liabilities due. · Completes
all account documentation and enters the correct activity code when required. ·  Secures
insurance authorizations for services and updates account accordingly · Performs
payment reconciliation & secured payment entry in adherence to financial
& cash control policies and procedures Claims Subject Matter Expert/DST , 07/2015 to 07/2015 Company Name – City , State · Worked as a Claims Examiner for DST Solutions based out of
Delaware · Responsible for processing Commercial and Medicare Plans. · Adjusted backlog claims using the clients claims system for
adjudication · Knowledgeable of Citrix platform for applications. · Utilized Claims Matrix to determine authorization for Delivery,
Well baby Newborn, Inpatient Claims, Nursing Home etc. Claims Examiner , 07/2014 to 05/2015 Company Name – City , State · Worked as a Claims Examiner for client Kaiser Permanente Southern
California. · Responsible for data processing incoming Hospital UB's for
Medicare/ KPSA Plan. · Contract interpretation to validate proper payment logic for claim
adjudication. · Identify billing and coding errors and submit documentation to
provider's if necessary for corrected claims forms to be sent in with the
Medicare compliance guidelines. · Adjudicate Replacement, Late charge claims etc. accordingly per
client's guidelines for processing. · Proficient
in Microsoft Word, Excel, Power point, Outlook, Internet Explorer, CMS Pricers,
DRG Calculator, ICD-9, CPT, Basic Office Systems and various web applications Claims Subject Matter Expert , 05/2013 to 05/2014 Company Name – City , State · Worked as a contracted claims expert for Excellus BCBS of NY · Responsible for claims processing for the HOME Commercial,
Medicare and Medicaid plans · Processed claims with the HOST side of the plan updating provider
files and credentials to support claims adjustment. · Worked any other special projects as assigned by management. Provider Claims Service Unit Representative I , 03/2008 to 11/2012 Company Name – City , State · Responsible for immediate responses to
incoming provider calls regarding claims issues.  · Process incoming correspondence from
providers on claims issues that need to be resolved for Passport Health
(Medicaid) and Passport Advantage. · Reprocessing claims as identified through
incoming phone calls or submitted by provider relations staff.  · Identifying systematic and procedural
issues resulting in claims processing errors and initiating action to resolve
those issues. · Documenting calls, problems, and resolutions
for future reference · Proficient in Microsoft Word, Excel, Power
point, Outlook, Internet Explorer, Facets, IKA Systems, CMS Pricers, DRG
Calculator, ICD-9, CPT, Basic Office Systems and web application · Worked special projects as assigned by management Benefits Plan Administration/ Eligibility & Enrollment/Client Service Expert , 05/2004 to 03/2008 Company Name – City , State · Answered incoming
calls regarding eligibility, claims processing, and billing inquires. · Administered employee
group benefits for retirees, active, long term disability, and cobra
participants · Resolved Issues
for billing, carrier eligibility, etc. · Organized special
projects such as web inquiry responses, updating accurate information in our
knowledge base customer service tool as assigned by management · Team
lead/ Initiated training for full-time and temporary associates of ongoing call
center and open enrollment. Customer Service Claims Specialist-Chicago Medicare/ Commercial/ Medicaid , 04/2001 to 02/2003 Company Name – City , State · Supported Chicago
Medicare , Medicaid and Commercial Markets · Received inbound
and outbound calls from insured members, clients, brokers, agents and providers · Mailed any
related correspondence such as enrollment material, forms and brochures to
members. · Processed medical
claims that needed adjustment · Knowledgeable of
DRG, ICD-9, CPT coding Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Accurately documented, researched and resolved customer service issues. Managed high call volume with tact and professionalism. Acted professionally and patiently when addressing negative customer feedback. Resolved service, pricing and technical problems for customers by asking clear and specific questions. Effectively managed a high-volume of inbound and outbound customer calls. Claims Examiner , 07/2014 to 05/2015 Company Name – City , State ·  Worked as a Claims Examiner for client Kaiser Permanente Southern California. ·   Responsible for data processing incoming Hospital UB's for Medicare/ KPSA Plan.  ·   Contract interpretation to validate proper payment logic for claim adjudication. ·  Identify billing and coding errors and submit documentation to provider's if necessary for corrected claims forms to be sent in with the Medicare compliance guidelines. ·  Adjudicate Replacement Bill Type , Late charge claims etc. accordingly per client's guidelines for processing. Proficient in Microsoft Word , Excel, Power point, Outlook, Internet Explorer, CMS Pricers, DRG Calculator, ICD-9, CPT, Basic Office Systems and variousweb applications   Precisely completed appropriate claims paperwork, documentation and system entry. Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and knowledge. Resourcefully used various coding books, procedure manuals and on-line encoders. Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing. Education Bachelor of Science : Psychology , Current Liberty University - City , State Psychology/ Christian Counseling Administration  Advocacy Case Management Community Relations  Counseling  Mental Health Services Programming Certification in Medical Coding May 2017 : Ashworth College - Skills AS400, balance, Basic, benefits, billing, brochures, Calculator, call center, CMS, CPT coding, CPT, credit, client, clients, customer service, forms, ICD-9, Internet Explorer, Team lead, team leader, Microsoft Access, Excel, Office, Outlook, PowerPoint, Power point, Word, Microsoft Word, Police, Coding, sales, phone ","
CLAIMS SUBJECT MATTER EXPERT
Professional Summary
Experienced Customer Service Representative with over 10 years of experience
Worked in Healthcare Industry for over 8 years with Humana, Passport and Excellus BCBS of NY
Successfully trained seasonal associates for Open Enrollment and worked as a Client Subject Matter Expert for SHPS, Inc.
Skills
HCPCS Coding Guidelines
Understands anesthesia coding
Insurance and collections procedures
Understands insurance benefits
DRG and PC grouping
Ambulance coding familiarity
Composed and professional demeanor
Research and data analysis
Resourceful and reliable worker
Excellent problem solver
Close attention to detail
Medical terminology expert
Billing and collection procedures expert
    •Office support (phones, faxing,  filing)     •Excellent verbal communication
Adept m ulti-tasker
Office support (phones, faxing, filing)
Fast Learner
Records management professional •ICD-10 (International Classification of Disease Systems) •Familiar with commercial and private insurance carrier •Insurance and collections procedures •DRG and PC grouping •Understands insurance benefits •Ambulance coding familiarity •Composed and professional demeanor •Research and data analysis •Excellent problem solver •Office management professional •Close attention to detail •Excellent verbal communication
‚Äã
Work History
Claims Subject Matter Expert , 09/2016 to 12/2016 Company Name – City , State
· Worked any other special projects assigned by management
· Responsible for meeting claims production goal of 200 claims per
day
· Processed professional HCFA 1500 ambulance, anesthesia, labs,
office visits etc. professional HCFA 1500
· Responsible for claims processing for the Medicaid plans for HMO 7
University Health and HMO 9 AHCSS
· Worked as a claims subject matter expert for Banner Health
Benefit Plan Admin./Client Service Expert , 05/2016 to 09/2016 Company Name – City , State
· Responsible for duties in support o f all departmental efficiencies
as assigned by management
· Scheduled refills per the patients' plan benefit
· Keyed orders and sent for fulfillment
· Processed RX refills for customers
· Assisted with outbound calling to providers, patient and
pharmacies to obtain additional info need to process the RX refill,
· Answered incoming calls
Patient Access Rep I , 07/2015 to 03/2016 Company Name – City , State
· Responsible for duties in support of departmental
efficiencies which may include: but not limited to performing scheduling,
registration, patient pre-admission and admission, reception and discharge
functions.
· Verify
medical benefits and eligibility with payers and calculate patient liability
collection amounts
· Completes
the whole patient financial clearance process; including educating patients on
liability and collection of patient liabilities due.
· Completes
all account documentation and enters the correct activity code when required.
·  Secures
insurance authorizations for services and updates account accordingly
· Performs
payment reconciliation & secured payment entry in adherence to financial
& cash control policies and procedures
Claims Subject Matter Expert/DST , 07/2015 to 07/2015 Company Name – City , State
· Worked as a Claims Examiner for DST Solutions based out of
Delaware
· Responsible for processing Commercial and Medicare Plans.
· Adjusted backlog claims using the clients claims system for
adjudication
· Knowledgeable of Citrix platform for applications.
· Utilized Claims Matrix to determine authorization for Delivery,
Well baby Newborn, Inpatient Claims, Nursing Home etc.
Claims Examiner , 07/2014 to 05/2015 Company Name – City , State
· Worked as a Claims Examiner for client Kaiser Permanente Southern
California.
· Responsible for data processing incoming Hospital UB's for
Medicare/ KPSA Plan.
· Contract interpretation to validate proper payment logic for claim
adjudication.
· Identify billing and coding errors and submit documentation to
provider's if necessary for corrected claims forms to be sent in with the
Medicare compliance guidelines.
· Adjudicate Replacement, Late charge claims etc. accordingly per
client's guidelines for processing.
· Proficient
in Microsoft Word, Excel, Power point, Outlook, Internet Explorer, CMS Pricers,
DRG Calculator, ICD-9, CPT, Basic Office Systems and various web applications
Claims Subject Matter Expert , 05/2013 to 05/2014 Company Name – City , State
· Worked as a contracted claims expert for Excellus BCBS of NY
· Responsible for claims processing for the HOME Commercial,
Medicare and Medicaid plans
· Processed claims with the HOST side of the plan updating provider
files and credentials to support claims adjustment.
· Worked any other special projects as assigned by management.
Provider Claims Service Unit Representative I , 03/2008 to 11/2012 Company Name – City , State
· Responsible for immediate responses to
incoming provider calls regarding claims issues. 
· Process incoming correspondence from
providers on claims issues that need to be resolved for Passport Health
(Medicaid) and Passport Advantage.
· Reprocessing claims as identified through
incoming phone calls or submitted by provider relations staff. 
· Identifying systematic and procedural
issues resulting in claims processing errors and initiating action to resolve
those issues.
· Documenting calls, problems, and resolutions
for future reference
· Proficient in Microsoft Word, Excel, Power
point, Outlook, Internet Explorer, Facets, IKA Systems, CMS Pricers, DRG
Calculator, ICD-9, CPT, Basic Office Systems and web application
· Worked special projects as assigned by management
CONSULTANT
Highlights
Employee relations
Performance management strategies
Excellent interpersonal and coaching skills
Course Prep for SHRM-SCP (May 2017)
Employee handbook development
Event management
Manager coaching and training
Employee relations
Hiring and retention
Experience
Consultant Aug 2015 to Current Company Name － City , State Create professional business presentations. Contacted new and existing customers to discuss how specific services could meet their needs. Developed innovative business plans and sales strategies for customers.  Rese arched economic processing factors to determine the best process and sales strategies. Coordinated and managed major proposal processes from initiation to implementation. responses. Formulated a comprehensive business plan complete with clear and actionable sales goals and targets. Analyzed client requirements, created a business plan and drove strategy development. Planned and negotiated media buys, including TV, radio, print and digital.
Director Apr 2012 to Aug 2014 Company Name － City , State Carefully selected, developed and retained qualified staff, as well as trained [number] new staff annually. Created annual goals, objectives and budget and made recommendations to reduce costs. Assisted in the design and execution of programs that contributed to a [%] growth of the organization in the [year] fiscal year. Administered, directed and coordinated the activities of the agency. Served as liaison between management, clinical staff and the community. Expertly planned, coordinated, organized and directed all operations of the agency. Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations. Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed. Organized and led weekly personnel meetings with [number] team members. Developed and managed budget and revenue expectations while actively seeking ways to eliminate or reduce expenses. Revised policies and procedures in accordance with changes in local, state and federal laws and regulations. Created and implemented the exit and interview program process. Advised top management on appropriate employee corrective actions. Ran the bi-weekly payroll process.
Director Jul 2009 to Current Company Name － City , State Created and implemented the exit and interview program process. Created and modified job descriptions within all departments. Facilitated monthly meetings to develop strategies that would positively influence workplace relationships. Maximized company revenue by [Action taken] . Identified key growth opportunities for the business through [Action taken] . Managed the day-to-day tactical and long-term strategic activities within the business. Reduced and controlled expenses by improving resource allocation. Represented the agency to government, funding and field sources at meetings and conferences. Addressed program and policy issues, developed best practices and improved service delivery. Created executive analysis reports highlighting business issues, potential risks and profit opportunities. Negotiated and reviewed business contracts and financial models with profitability and financial success in mind. Reviewed federal and state laws to confirm and enforce company compliance. Addressed inquires from employees and management regarding new-hire activity and ongoing employee relation issues.
Human Resource Manager Jun 2007 to Sep 2009 Company Name － City , State Increased the employee base by [Number] % to meet changing staffing needs. Implemented an innovative employee incentive program, which resulted in a [Number] % increase in staff productivity. Recruited and interviewed [Number] applicants per [Time period] . Answered employee questions regarding [Topic] and [Topic] and resolved any issues. Advised managers on organizational policy matters and recommend needed changes. Conducted new employee orientation to foster positive attitude toward organizational objectives. Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Identified staff vacancies and recruited, interviewed and selected applicants. Directed personnel, training and labor relations activities.
Human Resource Assistant Jun 2003 to Sep 2007 Company Name － City , State Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties. Improved accuracy of payroll journal entries by developing and implementing a payroll reconciliation tool. Accurately processed data, validation and transmission for weekly, semi-monthly and sale payrolls. Prepared and filed sales and use tax returns, telecommunications tax returns, gross receipts returns, franchise tax returns, annual reports and other miscellaneous filings.
Education
Management Holmes Community College － City , State
Master of Science , Counseling Education and Education Psychology Psychology Mississippi State University Counseling Education and Education Psychology Psychology
Bachelor of Science , Business Administration College of Business and Professional Studies, Mississippi University for Women Business Administration
Skills
Revamped the orientation process for all new hires, which was implemented company-wide. Successfully decreased staff turnover by [Number] % in [Number] months.  P rovided assistance in resume building, training, and career path development.   Reduced employee turnover by 10%.  Created [Number] -week virtual training sessions for a [Program type] certification program.
Qualifications
",CONSULTANT
12632728, ,"
",BUSINESS-DEVELOPMENT
19147947," SALES Summary Adaptable with extensive experience in material handling, inspections, shipping and receiving as well as sales. Focused on continual process improvement and cost reduction. Highlights Self Motivated Problem Solver Safety-Oriented Multi-Tasker Background in shipping and receiving Accuracy Excellent communication skills 5+ Years Forklift Experience Accomplishments Developed layout and plan sequences to improve operational efficiency. Prepared pallets by following prescribed stacking arrangement and properly tagging pallets. Used propane forklift to load trailer at warehouse. Trained numerous employees in day to day jobs in warehouse environment Proposed and initiated filing system at McJunkin RedMan Corporation Established cohesiveness between sales team and warehouse team at McJunkin RedMan Corporation Supported all of previous employers policies, procedures, and safety rules Proficient in accuracy and production Experience Sales July 2013 to October 2015 Company Name - City , State Averaged 50 hours per week/ $21.78 per hour Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts. Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients. Consistently met and exceeded department expectations for productivity and accuracy levels. Participated in various incentive programs and contests designed to support achievement of production goals. Developed spreadsheets to track bi-monthly billings, client proposals, contracts, subcontracts and subcontractor licenses. Warehouse Lead Rep/Driver January 2011 to July 2013 Company Name - City , State Averaged 50 Hours per week/ $18.00 per hour Supervised material flow, storage and global order fulfillment. 5+ years of forklift driving experience both stand up and sit down lifts Maintained accurate stock records and schedules. Unloaded, picked, staged and loaded products for shipping. Oversaw special orders and after-hours, urgent shipping jobs. Reported inventory balances and cycle counts in both the ERP and WMS systems. Entered data into SIMS to load and manipulate data and to produce reports. Oversaw warehousing and storage practices and housekeeping. Transported goods from racks, shelves and vehicles. Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport. Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport. Worked at a rapid pace to meet tight deadlines. Verified and recorded the count and condition of cargo received. Removed pallets, freezer boxes and damaged products from returning trailers. Banded, wrapped, packaged and cleaned equipment. Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate. Used propane forklift to load trailer at warehouse. Loaded flat bed by forklift and hand truck. Followed proper selection procedures as established by the company. Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes. Obtained and maintained proper delivery authorization and pickup documentation. Conducted daily DOT pre-trip inspections according to a set checklist. Maintained records required for compliance with state and federal regulations. Interacted with customers and vendors in a friendly and timely manner. Transported freight from origin to destination in a safe and timely manner. Checked load accuracy and stability before each trip. Receiving/ Stocker/ Inventory Assistant September 2007 to November 2010 Company Name - City , State Average 50 hours+ weekly/ $13.00 per hour Verify Orders and ability to interpret instructions, specifications, and work orders Process inbound shipments and stock them using a forklift quickly and efficiently In-check truckload shipments using MDS Apply and evaluate techniques for the identification, of issues concerning the efficiency and effectiveness of quality assurance procedures Perform procedure and functions that ensure the utilization of proper methods, duties that included conducting audits and inspecting devises Development and planning, programming and budget execution processes Provide assistance and advice to resolve complex quality assurance effectiveness problems Accurately established priorities and general procedures for use in planning daily workload Present information both orally and in writing Extensive knowledge of product characteristics and production maintenance or repair methods and processes Knowledge of standard safety and health practices and established policies and procedures Interpreting and applying specifications, technical data, regulations, policy, and other guideline materials Conducted studies, investigations, problem analysis and developing logical and documented recommendation Truck Loader/Case Pack/ Re-Pack August 2006 to September 2007 Company Name - City , State Average 45-50 hours weekly/ $16.00 per hour Implemented strategic shipping policies to achieve long and short-term sales targets. Inspected product load for accuracy and safely transported it around the warehouse. Loaded trucks proficiently and accurately Cross trained in several different departments Unloaded, picked, staged and loaded products for shipping. Transported goods from racks, shelves and vehicles. Followed proper selection procedures as established by the company. Worked at a rapid pace to meet tight deadlines. Education High School Diploma : General , 2004 Ardmore High School - City , State , USA GPA: GPA: 3 General Member of football and basketball teams GPA: 3 University Center of Southern Oklahoma - Ardmore, OK, USAcompleted on semester at this university Prairie View A&M University Prairie View, TX, USAcompleted one semester at this university University of Central Oklahoma GPA: GPA: 5 Edmond, OK, USAComplete one full year at this university GPA: 5 Professional Affiliations YMCA as a volunteer coach for basketball Skills Dependable Learns new job assignments quickly 8+ years of warehouse, shipping, receiving, manufacturing, distribution, and 2+ years of sales experience ","
SALES
Summary
Adaptable with extensive experience in material handling, inspections, shipping and receiving as well as sales. Focused on continual process improvement and cost reduction.
Highlights
Self Motivated
Problem Solver
Safety-Oriented
Multi-Tasker
Background in shipping and receiving
Accuracy
Excellent communication skills
5+ Years Forklift Experience
Accomplishments
Developed layout and plan sequences to improve operational efficiency.
Prepared pallets by following prescribed stacking arrangement and properly tagging pallets.
Used propane forklift to load trailer at warehouse.
Trained numerous employees in day to day jobs in warehouse environment
Proposed and initiated filing system at McJunkin RedMan Corporation
Established cohesiveness between sales team and warehouse team at McJunkin RedMan Corporation
Supported all of previous employers policies, procedures, and safety rules
Proficient in accuracy and production
Experience
Sales July 2013 to October 2015 Company Name - City , State
Averaged 50 hours per week/ $21.78 per hour
Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts.
Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.
Consistently met and exceeded department expectations for productivity and accuracy levels.
Participated in various incentive programs and contests designed to support achievement of production goals.
Developed spreadsheets to track bi-monthly billings, client proposals, contracts, subcontracts and subcontractor licenses.
Warehouse Lead Rep/Driver January 2011 to July 2013 Company Name - City , State
Averaged 50 Hours per week/ $18.00 per hour
Supervised material flow, storage and global order fulfillment.
5+ years of forklift driving experience both stand up and sit down lifts
Maintained accurate stock records and schedules.
Unloaded, picked, staged and loaded products for shipping.
Oversaw special orders and after-hours, urgent shipping jobs.
Reported inventory balances and cycle counts in both the ERP and WMS systems.
Entered data into SIMS to load and manipulate data and to produce reports.
Oversaw warehousing and storage practices and housekeeping.
Transported goods from racks, shelves and vehicles.
Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport.
Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport.
Worked at a rapid pace to meet tight deadlines.
Verified and recorded the count and condition of cargo received.
Removed pallets, freezer boxes and damaged products from returning trailers.
Banded, wrapped, packaged and cleaned equipment.
Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate.
Used propane forklift to load trailer at warehouse.
Loaded flat bed by forklift and hand truck.
Followed proper selection procedures as established by the company.
Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes.
Obtained and maintained proper delivery authorization and pickup documentation.
Conducted daily DOT pre-trip inspections according to a set checklist.
Maintained records required for compliance with state and federal regulations.
Interacted with customers and vendors in a friendly and timely manner.
Transported freight from origin to destination in a safe and timely manner.
Checked load accuracy and stability before each trip.
Receiving/ Stocker/ Inventory Assistant September 2007 to November 2010 Company Name - City , State
Average 50 hours+ weekly/ $13.00 per hour
Verify Orders and ability to interpret instructions, specifications, and work orders
Process inbound shipments and stock them using a forklift quickly and efficiently
In-check truckload shipments using MDS
Apply and evaluate techniques for the identification, of issues concerning the efficiency and effectiveness of quality assurance procedures
Perform procedure and functions that ensure the utilization of proper methods, duties that included conducting audits and inspecting devises
Development and planning, programming and budget execution processes
Provide assistance and advice to resolve complex quality assurance effectiveness problems
Accurately established priorities and general procedures for use in planning daily workload
Present information both orally and in writing
Extensive knowledge of product characteristics and production maintenance or repair methods and processes
Knowledge of standard safety and health practices and established policies and procedures
Interpreting and applying specifications, technical data, regulations, policy, and other guideline materials
Conducted studies, investigations, problem analysis and developing logical and documented recommendation
Truck Loader/Case Pack/ Re-Pack August 2006 to September 2007 Company Name - City , State
Average 45-50 hours weekly/ $16.00 per hour
Implemented strategic shipping policies to achieve long and short-term sales targets.
Inspected product load for accuracy and safely transported it around the warehouse.
Loaded trucks proficiently and accurately
Cross trained in several different departments
Unloaded, picked, staged and loaded products for shipping.
Transported goods from racks, shelves and vehicles.
Followed proper selection procedures as established by the company.
Worked at a rapid pace to meet tight deadlines.
Education
High School Diploma : General , 2004 Ardmore High School - City , State , USA GPA: GPA: 3 General Member of football and basketball teams GPA: 3 University Center of Southern Oklahoma - Ardmore, OK, USAcompleted on semester at this university
Prairie View A&M University Prairie View, TX, USAcompleted one semester at this university
University of Central Oklahoma GPA: GPA: 5 Edmond, OK, USAComplete one full year at this university GPA: 5
Professional Affiliations
YMCA as a volunteer coach for basketball
Skills
Dependable
Learns new job assignments quickly
8+ years of warehouse, shipping, receiving, manufacturing, distribution, and 2+ years of sales experience
",SALES
17422560," HR COORDINATOR Summary To obtain a challenging career in the human resource field where I can utilize my capabilities and experiences to achieve goals as well as my personal development. Highlights I have great knowledge of fax machines, printers, copiers, and computers. I type about 45 wpm with a great accuracy I also have Microsoft Word, Excel Access and PowerPoint experience Experience HR Coordinator February 2015 to Current Company Name － City , State Managed communication regarding employee orientation and open enrollment for benefits. Offered consistent payroll disbursement with accurate record keeping of employee PTO and vacation accruals. Explained human resources policies and procedures to all employees. Conducted telephone and onsite exit interviews for all employees. Answered employee questions during the entrance and exit interview processes. Worked closely with HR business partners to facilitate year-end talent reviews and articulate team strengths. Selected and interviewed candidates for all available positions. Assessed employee performance and issued disciplinary notices. Worked on 401(k) administration, FMLA and workers' compensation claims and benefits. Managed over  70 personnel files according to policy and federal and state law and regulations. Generated employee tracking reports each month. Managed communication regarding employee orientation and open enrollment for benefits. Organized employee schedules, department phone lists and business card orders. Ran queries and reports through the ADP system. Drafted department-specific employee announcements. Created social media initiatives for new employee search strategies. Completed all work with a 95% rate of accuracy. Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections. Completed payroll processing from start to finish for more than  65 employees. ​ ​ Payroll/Staffing Coordinator June 2012 to Current Company Name － City , State Maintains personal employment files Process payroll and set up E-time for employees Reconcile payroll journals and time cards Maintain and manage PTO balances Full On boarding function and recruiting duties Maintain OSHA logs and file workers compensation claims Employee relations liaison with client and supervisors Track and manage the credentials for an employee to maintain compliance Coordinate staffing needs to meet the organization's requirements Monitor overtime accumulation and attendance of employees Manage & facilitate the orientation process Provide facility tours and tests to candidates and newly hired employees Conduct competency checks on new and existing employees. Tax Clerk/Secretary August 2007 to June 2012 Company Name － City , State Creates control logs Files documents and maps in appropriate sequence and location Maintains personal production records and submits as required. Sets up informal review appointments for property owners Receptionist as needed (answer phones, use of computers, copiers, printers, faxes, direct property owners in right direction, take messages, make appointment cards, and etc.) Utilizes multiple resources to determine correct mailing addresses when mail is returned from the Post Office. Data entry. General Appraisal/Data Entry Clerk November 2006 to July 2007 Company Name － City , State Routing (associates field cards with appropriate maps in rational sequence for field work Files documents and maps in appropriate sequence and location Maintains personal production records and submits as required. Sets up informal review appointments for property owners Receptionist as needed (answer phones, use of computers, copiers, printers, faxes, direct property owners in right direction, take messages, make appointment cards, and etc.) Utilizes multiple resources to determine correct mailing addresses when mail is returned from the Post Office. Customer Service Rep January 2005 to January 2006 Company Name － City , State Received cash from customers and employees in payment for goods and services, and recorded amounts received. Made change, cashed checks and issued receipts and tickets to customers. Recorded amounts received and prepared reports of transactions. Read and recorded totals shown on cash register tape and verified against cash on hand. Counted cash and reconciled charge sales and cash receipts with total sales to verify accuracy of transactions. Compiled reports, such as cash receipts, guest-bill charges and maintained high standards of excellence and sales. Provided information regarding activities and location of departments, offices and employees within organization Answer phones, use of computers, copiers, printers, faxes as needed. Education AS : Business Management , Present Albany State Technical College Business Management Skills cash receipts, cash handling, cash register, client, customer service, Data entry, direction, Employee relations, faxes, fax machines, hiring, inventory, mailing, Access, Excel, mail, Office, PowerPoint, Microsoft Word, payroll, Process payroll, copiers, printers, Read, Receptionist, recruiting, Routing, sales, scheduling, staffing, take messages, answer phones, phone, type, 50 wpm ","
HR COORDINATOR
Summary
To obtain a challenging career in the human resource field where I can utilize my capabilities and experiences to achieve goals as well as my personal development.
Highlights
I have great knowledge of fax machines, printers, copiers, and computers. I type about 45 wpm with a great accuracy I also have Microsoft Word, Excel Access and PowerPoint experience
Experience
HR Coordinator February 2015 to Current Company Name － City , State
Managed communication regarding employee orientation and open enrollment for benefits. Offered consistent payroll disbursement with accurate record keeping of employee PTO and vacation accruals.
Explained human resources policies and procedures to all employees. Conducted telephone and onsite exit interviews for all employees. Answered employee questions during the entrance and exit interview processes.
Worked closely with HR business partners to facilitate year-end talent reviews and articulate team strengths.
Selected and interviewed candidates for all available positions. Assessed employee performance and issued disciplinary notices.
Worked on 401(k) administration, FMLA and workers' compensation claims and benefits.
Managed over  70 personnel files according to policy and federal and state law and regulations.
Generated employee tracking reports each month.
Managed communication regarding employee orientation and open enrollment for benefits.
Organized employee schedules, department phone lists and business card orders.
Created social media initiatives for new employee search strategies.
Completed all work with a 95% rate of accuracy.
Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
Completed payroll processing from start to finish for more than  65 employees.
‚Äã
‚Äã
Payroll/Staffing Coordinator June 2012 to Current Company Name － City , State
Maintains personal employment files Process payroll and set up E-time for employees Reconcile payroll journals and time cards Maintain and manage PTO balances Full On boarding function and recruiting duties Maintain OSHA logs and file workers compensation claims Employee relations liaison with client and supervisors Track and manage the credentials for an employee to maintain compliance Coordinate staffing needs to meet the organization's requirements Monitor overtime accumulation and attendance of employees Manage & facilitate the orientation process Provide facility tours and tests to candidates and newly hired employees Conduct competency checks on new and existing employees.
Tax Clerk/Secretary August 2007 to June 2012 Company Name － City , State
Creates control logs Files documents and maps in appropriate sequence and location Maintains personal production records and submits as required.
Sets up informal review appointments for property owners Receptionist as needed (answer phones, use of computers, copiers, printers, faxes, direct property owners in right direction, take messages, make appointment cards, and etc.) Utilizes multiple resources to determine correct mailing addresses when mail is returned from the Post Office.
Data entry.
General Appraisal/Data Entry Clerk November 2006 to July 2007 Company Name － City , State
Routing (associates field cards with appropriate maps in rational sequence for field work Files documents and maps in appropriate sequence and location Maintains personal production records and submits as required.
Sets up informal review appointments for property owners Receptionist as needed (answer phones, use of computers, copiers, printers, faxes, direct property owners in right direction, take messages, make appointment cards, and etc.) Utilizes multiple resources to determine correct mailing addresses when mail is returned from the Post Office.
Customer Service Rep January 2005 to January 2006 Company Name － City , State
Received cash from customers and employees in payment for goods and services, and recorded amounts received.
Made change, cashed checks and issued receipts and tickets to customers.
Recorded amounts received and prepared reports of transactions.
Read and recorded totals shown on cash register tape and verified against cash on hand.
Counted cash and reconciled charge sales and cash receipts with total sales to verify accuracy of transactions.
Compiled reports, such as cash receipts, guest-bill charges and maintained high standards of excellence and sales.
Provided information regarding activities and location of departments, offices and employees within organization Answer phones, use of computers, copiers, printers, faxes as needed.
Education
AS : Business Management , Present Albany State Technical College Business Management
Skills
cash receipts, cash handling, cash register, client, customer service, Data entry, direction, Employee relations, faxes, fax machines, hiring, inventory, mailing, Access, Excel, mail, Office, PowerPoint, Microsoft Word, payroll, Process payroll, copiers, printers, Read, Receptionist, recruiting, Routing, sales, scheduling, staffing, take messages, answer phones, phone, type, 50 wpm
",HR
20552814," SALES Summary Enthusiastic, and outgoing Customer Service Associate proficient at building positive relationships with new and existing
customers by offering superior customer service. Skilled in establishing rapport with clients. Self-motivated with exceptional
communication and computer capabilities. Highlights Exceptional communication skills Upselling techniques Quick learner  Merchandising Credit card processing Stocking Strategic sales knowledge Skilled problem solver Proficient in cash management Cash handling accuracy Banking and financial services background Organized Detail-oriented Excellent multi-tasker Display design Flexible schedule Proficient in MS Office Experience Company Name City , State Sales 10/2014 to 09/2015 Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Politely assisted customers in person and via telephone. Answered product questions with up-to-date knowledge of sales and store promotions. Bagged, boxed or gift-wrapped sold merchandise per customer's request. Provided ongoing guest service, including giving fashion advice. Maintained cleanliness and presentation of stock room and production floor. Built long-term customer relationships and advised customers on purchases and promotions. Routinely answered customer questions regarding merchandise and pricing. Asked open-ended questions to assess customer needs. Designed displays to make the store experience interactive, engaging and reassuring. Learned, referenced and applied product knowledge information. Replenished supplies, bags and other materials at each cash wrap. Folded and arranged garments in attractive displays. Recommended alternative items if product was out of stock. Company Name City , State Laborer/ Housekeeping 09/2013 to 06/2014 Properly labeled and diluted all cleaning solutions. Supervised the cleaning, maintenance and care of building and grounds. Thoroughly scrubbed and cleaned bathroom fixtures and partitions. Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls. Spot cleaned furniture and carpet. Cleaned building floors by sweeping, mopping, scrubbing and vacuuming. Promoted building security by locking doors and checking electrical appliances for safety hazards. Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events. Scrubbed, top-coated, buffed and varnished hard floors. Worked here again in 2015. Company Name City , State Cashier 11/2011 to 05/2012 Answered several calls per day by addressing customer inquiries, solving problems and providing new product information. Greeted customers entering the store to ascertain what each customer wanted or needed. Politely assisted customers in person and via telephone. Provided an elevated customer experience to generate a loyal clientèle. Answered product questions with up-to-date knowledge of sales and store promotions. Company Name City , State Cashier/ Food Preperation/ Tanning 01/2011 to 07/2011 Answered questions regarding the store and its merchandise. Greeted customers and ascertained customers' needs. Stocked shelves and supplies and organized displays. Baked, roasted, broiled, and steamed meats, fish, vegetables, and other foods Trained kitchen staff on proper use of equipment, food handling, and portion sizing. Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices Prepared daily food items, and cooked simple foods and beverages Executed customer transactions, including money, checks and charge accounts. Counted cash drawers. Company Name City , State Technician 06/2010 to 09/2010 Cared for animals pre-surgery. Performed routine diagnostic tests. Helped euthanize sick and injured animals when appropriate. Cared for animals in both routine and emergency situations. Weighed and helped preform exams on animals and recorded information in files. Help Vet on duty with surgeries. Prepared billing after treatment. Company Name City , State Substitute Secretary / Substitute Teachers aide 08/2009 to Current Promoted good behavior by using the positive reinforcement method. Helped distribute employee notices and mail around the office. Screened all visitors and directed them to the correct employee or office. Answered and quickly redirected several calls per day. Answered and managed incoming and outgoing calls while recording accurate messages. Maintained a clean reception area, including lounge and associated areas. Helped with children that needed direct supervision at all times. Company Name City , State Teller 12/2006 to 02/2009 Organized, stocked and maintained the teller window area. Organized and removed online banking files no longer in use. Executed customer transactions, including deposits, withdrawals, money orders and checks. Rapidly and efficiently prepared customer and ATM cash and change orders. Coordinated daily cash reconciliation at a high-volume location. Maintained balancing record with a high rate of accuracy. Handled various accounting transactions. Company Name City , State Customer Service 04/2006 to 12/2006 Office Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris. Refilled and rotated items on shelves to maintain well-stocked inventory. Directly oversaw the overnight store operations, including issuing staff assignments and creating production lists. Verified all deliveries against invoices and completed shortage and overage reports. Developed knowledge about products and sales items to answer shoppers' questions. Maintained up-to-date knowledge of product and service changes. Solved unresolved customer issues. Strong leader of customer support staff. Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions. Created daily and weekly cash reports for accounting management. Monitored payments due from clients and promptly contacted clients with past due payments. Executed customer transactions, including deposits, withdrawals, money orders and checks. Coordinated daily cash reconciliation at a high-volume location. Handled various accounting transactions. Company Name City , State Housekeeping 05/2012 to Current Cleaned rooms to the satisfaction of all clients. Safely operated equipment such as vacuum cleaners, floor buffers and carpet machines. Cleaned and maintained bathrooms and showers and swept and mopped floors. Traveled to and from work sites in a timely manner. Dusted furniture, walls, machines and equipment. Dusted and mopped all hard surfaces. Gathered and emptied trash and recycling bins. Polished furniture and metal fixtures. Managed quality communication, customer support and product representation for each client. Worked under strict deadlines and responded to service requests and emergency call-outs. Education High School Diploma 2006 Oak Hill High School , City , State GPA: Top 10% of class Graduated with Honors member of National Honor Society treasurer of FCCLA Top 10% of class Graduated with Honors Member of National Honor Society Treasurer of FCCLA Skills  cash management, communication skills, computer literate,customer service ","
SALES
Summary
Enthusiastic, and outgoing Customer Service Associate proficient at building positive relationships with new and existing
customers by offering superior customer service. Skilled in establishing rapport with clients. Self-motivated with exceptional
communication and computer capabilities.
Highlights
Exceptional communication skills
Upselling techniques
Quick learner 
Merchandising
Credit card processing
Stocking
Strategic sales knowledge
Skilled problem solver
Proficient in cash management
Cash handling accuracy
Banking and financial services background
Organized
Detail-oriented
Excellent multi-tasker
Display design
Flexible schedule
Proficient in MS Office
Experience
Company Name City , State Sales 10/2014 to 09/2015
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Politely assisted customers in person and via telephone.
Answered product questions with up-to-date knowledge of sales and store promotions.
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Provided ongoing guest service, including giving fashion advice.
Maintained cleanliness and presentation of stock room and production floor.
Built long-term customer relationships and advised customers on purchases and promotions.
Routinely answered customer questions regarding merchandise and pricing.
Asked open-ended questions to assess customer needs.
Designed displays to make the store experience interactive, engaging and reassuring.
Learned, referenced and applied product knowledge information.
Replenished supplies, bags and other materials at each cash wrap.
Folded and arranged garments in attractive displays.
Recommended alternative items if product was out of stock.
Company Name City , State Laborer/ Housekeeping 09/2013 to 06/2014
Properly labeled and diluted all cleaning solutions.
Supervised the cleaning, maintenance and care of building and grounds.
Thoroughly scrubbed and cleaned bathroom fixtures and partitions.
Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls.
Spot cleaned furniture and carpet.
Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
Promoted building security by locking doors and checking electrical appliances for safety hazards.
Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events.
Scrubbed, top-coated, buffed and varnished hard floors.
Worked here again in 2015.
Company Name City , State Cashier 11/2011 to 05/2012
Answered several calls per day by addressing customer inquiries, solving problems and providing new product information.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Politely assisted customers in person and via telephone.
Provided an elevated customer experience to generate a loyal clientèle.
Answered product questions with up-to-date knowledge of sales and store promotions.
Company Name City , State Cashier/ Food Preperation/ Tanning 01/2011 to 07/2011
Answered questions regarding the store and its merchandise.
Greeted customers and ascertained customers' needs.
Stocked shelves and supplies and organized displays.
Baked, roasted, broiled, and steamed meats, fish, vegetables, and other foods Trained kitchen staff on proper use of equipment, food handling, and portion sizing.
Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices Prepared daily food items, and cooked simple foods and beverages Executed customer transactions, including money, checks and charge accounts.
Counted cash drawers.
Company Name City , State Technician 06/2010 to 09/2010
Cared for animals pre-surgery.
Performed routine diagnostic tests.
Helped euthanize sick and injured animals when appropriate.
Cared for animals in both routine and emergency situations.
Weighed and helped preform exams on animals and recorded information in files.
Help Vet on duty with surgeries.
Prepared billing after treatment.
Company Name City , State Substitute Secretary / Substitute Teachers aide 08/2009 to Current
Promoted good behavior by using the positive reinforcement method.
Helped distribute employee notices and mail around the office.
Screened all visitors and directed them to the correct employee or office.
Answered and quickly redirected several calls per day.
Answered and managed incoming and outgoing calls while recording accurate messages.
Maintained a clean reception area, including lounge and associated areas.
Helped with children that needed direct supervision at all times.
Company Name City , State Teller 12/2006 to 02/2009
Organized, stocked and maintained the teller window area.
Organized and removed online banking files no longer in use.
Executed customer transactions, including deposits, withdrawals, money orders and checks.
Rapidly and efficiently prepared customer and ATM cash and change orders.
Coordinated daily cash reconciliation at a high-volume location.
Maintained balancing record with a high rate of accuracy.
Handled various accounting transactions.
Company Name City , State Customer Service 04/2006 to 12/2006
Office Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.
Refilled and rotated items on shelves to maintain well-stocked inventory.
Directly oversaw the overnight store operations, including issuing staff assignments and creating production lists.
Verified all deliveries against invoices and completed shortage and overage reports.
Developed knowledge about products and sales items to answer shoppers' questions.
Maintained up-to-date knowledge of product and service changes.
Created daily and weekly cash reports for accounting management.
Monitored payments due from clients and promptly contacted clients with past due payments.
Executed customer transactions, including deposits, withdrawals, money orders and checks.
Coordinated daily cash reconciliation at a high-volume location.
Handled various accounting transactions.
Company Name City , State Housekeeping 05/2012 to Current
Cleaned rooms to the satisfaction of all clients.
Safely operated equipment such as vacuum cleaners, floor buffers and carpet machines.
Cleaned and maintained bathrooms and showers and swept and mopped floors.
Traveled to and from work sites in a timely manner.
Dusted furniture, walls, machines and equipment.
Dusted and mopped all hard surfaces.
Gathered and emptied trash and recycling bins.
Polished furniture and metal fixtures.
Managed quality communication, customer support and product representation for each client.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Education
High School Diploma 2006 Oak Hill High School , City , State GPA: Top 10% of class Graduated with Honors member of National Honor Society treasurer of FCCLA
Top 10% of class
Graduated with Honors
Member of National Honor Society
Treasurer of FCCLA
Skills
 cash management, communication skills, computer literate,customer service
",SALES
11020140," CONSULTANT Professional Profile Highly motivated and self-driven Systems Analyst with vast experience in various environments and technologies in support of multiple departments across the enterprise. Expertise in Software Development Lifecycle (SDLC) and Computer Systems Validation (CSV). Looking for an opportunity to apply and develop strong analytical skills and problem solving techniques. Qualifications Documentum DCM and Documentum D2, MS Access, VBA, C, C++, some HTML, Assembly language programming. Project leadership, strong technical skills, analytical skills, problem-solving skills, organizational skills and communication skills Systems analyst, general application support, software development, data communications, System administration Expertise in SDLC on small to large projects Proficient in SDLC and Computer Systems Validation Requirements and Documentation Experience Consultant January 1999 to November 2015 Company Name － City , State Provides consultant expertise in various roles supporting McNeil Consumer Healthcare including but not limited to the following applications: shop floor application, document management application, timekeeper application, business process applications. Knowledgeable in the SDLC process and GxP, SOX compliant applications. Most supported applications have been FDA validated applications requiring significant Computer System Validation experience. Project Leadership roles in several projects including application upgrades. Provides support to a GxP compliant document management application based on Documentum D2 as well as older Documentum DCM environments. Support includes detailed analysis of issues including document transformation, printing issues, reporting and general user troubleshooting. Providing Level 2 Production Application support, attend to user requests through ITSM and emails Monitoring the Support Mailbox during the Support hours Generating Scheduled and Adhoc Reports for Users Daily Consistency Checks to ensure proper functioning of the servers, services and Documentum jobs and other related activities Bug fixing in the application supported that may require Change Requests Providing solutions to minor Enhancements in the Application that requires Change Requests Responsible for Doing Root cause analysis for recurring issues. Escalating to Level 3 Support/ application Core Team where issue is out of scope of Level 2. Follow up with different support groups like Windows Team, DBA Team as and when needed Monitoring the Validation Environment to ensure proper functioning. Monitoring the Training Environment to ensure User Training can run smoothly. Provides support to SOX compliant payroll application which tracks the hourly wage employees times and reports into the J&J corporate system. Provides support to multiple Microsoft Access database and applications. Prior support including designing, developing and testing VBA code in the databases and Excel spreadsheets. Provided support to FDA-validated manufacturing application that aided the shop floor in reporting activities involved in the manufacturing process as well as creating, managing and reporting on non-conformances. Involved in various roles and projects to support IT rollouts and upgrades of the Windows operating system. Consultant January 1990 to January 1999 Company Name Provided consultant expertise to customers in various roles and expertise including but not limited to the following responsibilities: Provided design, development, testing and support for Client/server messaging application to provide the communication between VAX and IBM systems for a large steel company. Provided design, development, testing and support for and electronic batch record application within a large team consisting of consultants and customer. Provided relational database expertise on multiple projects for various applications and technologies. Provided training for several Digital products to customers. Provided system administration support to several customers. Systems Programmer January 1985 to January 1990 Company Name － City , State Designed, developed, tested and supported a real-time client/server application to provide messaging. communications from a VAX/VMS application to an IBM application. The application tracked the movement if trains. and locations. The application was originally written in assembly language and later converted to C. Provided general system and network administration support. Education M.S : Computer Science Data Communications , 1996 Villanova University － City , State Computer Science Data Communications B.A : Computer Science , 1985 LaSalle University － City , State Computer Science Skills analytical skills, Assembly language, C, C++, Client/server, communication skills, consultant, Data communications, database and applications, DBA, databases, designing, document management, Documentation, Documentum, some HTML, IBM, managing, manufacturing process, messaging, Microsoft Access, MS Access, Excel spreadsheets, Windows operating system, Windows, Windows 2000, Windows XP, network administration, Operating Systems, organizational skills, payroll, programming, Project Leadership, real-time, relational database, reporting, SDLC, servers, System administration, User Training, troubleshooting, upgrades, Validation, VAX, VAX/VMS, Vista, VBA, Windows Server, written ","
CONSULTANT
Professional Profile
Highly motivated and self-driven Systems Analyst with vast experience in various environments and technologies in support of multiple departments across the enterprise. Expertise in Software Development Lifecycle (SDLC) and Computer Systems Validation (CSV). Looking for an opportunity to apply and develop strong analytical skills and problem solving techniques.
Qualifications
Documentum DCM and Documentum D2, MS Access, VBA, C, C++, some HTML, Assembly language programming.
Project leadership, strong technical skills, analytical skills, problem-solving skills, organizational skills and communication skills
Systems analyst, general application support, software development, data communications, System administration
Expertise in SDLC on small to large projects
Proficient in SDLC and Computer Systems Validation Requirements and Documentation
Experience
Consultant January 1999 to November 2015 Company Name － City , State
Provides consultant expertise in various roles supporting McNeil Consumer Healthcare including but not limited to the following applications: shop floor application, document management application, timekeeper application, business process applications.
Knowledgeable in the SDLC process and GxP, SOX compliant applications.
Most supported applications have been FDA validated applications requiring significant Computer System Validation experience.
Project Leadership roles in several projects including application upgrades.
Provides support to a GxP compliant document management application based on Documentum D2 as well as older Documentum DCM environments.
Support includes detailed analysis of issues including document transformation, printing issues, reporting and general user troubleshooting.
Providing Level 2 Production Application support, attend to user requests through ITSM and emails Monitoring the Support Mailbox during the Support hours Generating Scheduled and Adhoc Reports for Users Daily Consistency Checks to ensure proper functioning of the servers, services and Documentum jobs and other related activities Bug fixing in the application supported that may require Change Requests Providing solutions to minor Enhancements in the Application that requires Change Requests Responsible for Doing Root cause analysis for recurring issues.
Escalating to Level 3 Support/ application Core Team where issue is out of scope of Level 2.
Follow up with different support groups like Windows Team, DBA Team as and when needed Monitoring the Validation Environment to ensure proper functioning.
Monitoring the Training Environment to ensure User Training can run smoothly.
Provides support to SOX compliant payroll application which tracks the hourly wage employees times and reports into the J&J corporate system.
Provides support to multiple Microsoft Access database and applications.
Prior support including designing, developing and testing VBA code in the databases and Excel spreadsheets.
Provided support to FDA-validated manufacturing application that aided the shop floor in reporting activities involved in the manufacturing process as well as creating, managing and reporting on non-conformances.
Involved in various roles and projects to support IT rollouts and upgrades of the Windows operating system.
Consultant January 1990 to January 1999 Company Name
Provided consultant expertise to customers in various roles and expertise including but not limited to the following responsibilities: Provided design, development, testing and support for Client/server messaging application to provide the communication between VAX and IBM systems for a large steel company.
Provided design, development, testing and support for and electronic batch record application within a large team consisting of consultants and customer.
Provided relational database expertise on multiple projects for various applications and technologies.
Provided training for several Digital products to customers.
Provided system administration support to several customers.
Systems Programmer January 1985 to January 1990 Company Name － City , State
Designed, developed, tested and supported a real-time client/server application to provide messaging.
communications from a VAX/VMS application to an IBM application.
The application tracked the movement if trains.
and locations.
The application was originally written in assembly language and later converted to C.
Provided general system and network administration support.
Education
M.S : Computer Science Data Communications , 1996 Villanova University － City , State Computer Science Data Communications
B.A : Computer Science , 1985 LaSalle University － City , State Computer Science
Skills
analytical skills, Assembly language, C, C++, Client/server, communication skills, consultant, Data communications, database and applications, DBA, databases, designing, document management, Documentation, Documentum, some HTML, IBM, managing, manufacturing process, messaging, Microsoft Access, MS Access, Excel spreadsheets, Windows operating system, Windows, Windows 2000, Windows XP, network administration, Operating Systems, organizational skills, payroll, programming, Project Leadership, real-time, relational database, reporting, SDLC, servers, System administration, User Training, troubleshooting, upgrades, Validation, VAX, VAX/VMS, Vista, VBA, Windows Server, written
",CONSULTANT
13637605," SALES ASSOCIATE/CASHIER Summary Friendly Sales Associate proficient in managing all areas of sales and customer service in fast-paced retail environments. Excellent multi-tasker and team player. Reliable Sales Associate with strengths in inventory management, training, and customer service. Friendly, knowledgeable and hard-working team player. Skills Sales expertise Active listening Verbal/written communication Team player mentality Outgoing personality Time management ability Enthusiasm Personal Information Where I have worked or studied I have always done my best to be efficient and
excel in anything and everything I've done. I work extremely well with others, I do
my best to be a leader and not a follower and I try my hardest to be kind and
respectful to anyone and everyone I come in contact with. I am an exceptional
writer, I am very detailed oriented and I am great at following directions and
staying organized. Even on my bad days I know how to keep a smile on my face
and leave my personal problems at home to give customers a great expirience
and keep hem coming back for more. Skills client, Detail oriented, Team leadership, phone Experience 09/2017 to Current Sales Associate/Cashier Company Name － City , State Met incoming customers and provided immediate assistance. Retrieved alternate items and sizes on request. Listened to customer needs and preferences to provide accurate advice. Completed purchases with cash, credit and debit payment methods. Increased purchase totals by recommending additional items. Worked flexible schedule to accommodate changing customer levels. Organized items in visually appealing manner. Answered incoming telephone calls with professional and  knowledgeable responses.  Maintained up-to-date knowledge of customer buying habits. 09/2015 to 12/2015 Cashier Company Name － City , State I up-sold additional menu items, beverages and desserts to increase restaurant
profits. Took necessary steps to meet customer needs and effectively resolve
food or service issues. I also recorded customer orders and repeated them back
in a clear, understandable manner and promptly reported complaints to a
member of the management team. I communicated clearly and positively with
co-workers and management and resolved guest complaints promptly and
professionally. I quickly and efficiently processed payments and made accurate
change. 09/2015 to 12/2015 Company Name － City , State I up-sold additional menu items, beverages and desserts to increase restaurant
profits. Took necessary steps to meet customer needs and effectively resolve
food or service issues. I also recorded customer orders and repeated them back
in a clear, understandable manner and promptly reported complaints to a
member of the management team. I communicated clearly and positively with
co-workers and management and resolved guest complaints promptly and
professionally. I quickly and efficiently processed payments and made accurate
change. Education and Training 2017 High School Diploma : Education Waynesboro Area Senior High School － City , State , USA Education ","
SALES ASSOCIATE/CASHIER
Summary
Friendly Sales Associate proficient in managing all areas of sales and customer service in fast-paced retail environments. Excellent multi-tasker and team player.
Reliable Sales Associate with strengths in inventory management, training, and customer service. Friendly, knowledgeable and hard-working team player.
Skills
Sales expertise
Active listening
Verbal/written communication
Team player mentality
Outgoing personality
Time management ability
Enthusiasm
Personal Information
Where I have worked or studied I have always done my best to be efficient and
excel in anything and everything I've done. I work extremely well with others, I do
my best to be a leader and not a follower and I try my hardest to be kind and
respectful to anyone and everyone I come in contact with. I am an exceptional
writer, I am very detailed oriented and I am great at following directions and
staying organized. Even on my bad days I know how to keep a smile on my face
and leave my personal problems at home to give customers a great expirience
and keep hem coming back for more.
Skills
client, Detail oriented, Team leadership, phone
Experience
09/2017 to Current
Sales Associate/Cashier Company Name － City , State
Met incoming customers and provided immediate assistance.
Retrieved alternate items and sizes on request.
Listened to customer needs and preferences to provide accurate advice.
Completed purchases with cash, credit and debit payment methods.
Increased purchase totals by recommending additional items.
Worked flexible schedule to accommodate changing customer levels.
Organized items in visually appealing manner.
Answered incoming telephone calls with professional and  knowledgeable responses. 
Maintained up-to-date knowledge of customer buying habits.
09/2015 to 12/2015
Cashier Company Name － City , State
I up-sold additional menu items, beverages and desserts to increase restaurant
profits.
Took necessary steps to meet customer needs and effectively resolve
food or service issues.
I also recorded customer orders and repeated them back
in a clear, understandable manner and promptly reported complaints to a
member of the management team.
I communicated clearly and positively with
co-workers and management and resolved guest complaints promptly and
professionally.
I quickly and efficiently processed payments and made accurate
change.
09/2015 to 12/2015
Company Name － City , State
I up-sold additional menu items, beverages and desserts to increase restaurant
profits.
Took necessary steps to meet customer needs and effectively resolve
food or service issues.
I also recorded customer orders and repeated them back
in a clear, understandable manner and promptly reported complaints to a
member of the management team.
I communicated clearly and positively with
co-workers and management and resolved guest complaints promptly and
professionally.
I quickly and efficiently processed payments and made accurate
change.
Education and Training
2017
High School Diploma : Education Waynesboro Area Senior High School － City , State , USA Education
",SALES
15575117," HR SENIOR SPECIALIST Career Overview Dedicated Service Representative Professional motivated to maintain customer satisfaction and contribute to company success. Core Strengths Excel, Data entry systems, Outlook, Microsoft systems Amisys, Access. Able to master, process and apply new skills and concepts quickly. Customer service expert Telephone inquiries specialist Courteous demeanor Accomplishments Customer Assistance   Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Customer Service   Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Work Experience HR Senior Specialist 09/2006 to Current Company Name City , State Health insurance/Benefit Specialist Administrative Xerox Corporation - Xerox is a leader in BPO and IT Outsourcing across a variety of industries and the public sector. Thousands of companies rely on Xerox to help improve their processes, manage client operations, and focus on their core business. Duties: Provide administrative support functions relating to personnel, retirement benefits and special projects. Specific Responsibilities: Assist participants with questions regarding Medicare/Medicaid questions, eligibility and their specific state's guidelines to qualify for the Medicare/Medicaid Explain Health and Insurance coverage, primary doctors and specialists, hospitals and treatments covered by their medical insurance and what the Medicare/Medicaid covers. Explain the changes in their insurance of choice. Keep up to date with the changes in the health and insurance coverage, processes and changes. Responsible for processing and calculating retirees' pension. Educate participants on their retirement plan benefits. Handle inbound and outbound calls for the team and handle the administrative tasks associated with these calls. Work special projects including corrections of payment setups, tax forms (1099R) requests, process commencement retirees' package, process pension calculations and educate retirees of the different payment options offered to them. Answer questions regarding the health and insurance offered to the retirees and type of coverage they are entitled to. Provide support to the supervisor during the team meetings by preparing the issues and concerns to be discussed and take minutes of the meeting. Significant Achievement Received Certificate of Excellent award for self development and for going above and beyond my call of duty. Skilled at conducting interviews and hiring process. Have mentored team members about the phone etiquette and how to score high in their quality monitoring. Worked as administrative assistant for a $7.6 million international consumer bank, operating on 4 continents. Member and Claims Representative 08/2001 to 05/2006 Company Name City , State Provided support for the bilingual unit during supervisor's absence. Provided assistance and guidance to the new bilingual hired. Performed activities designed to establish and maintain positive and productive relations with Amerigroup network providers. Specific Responsibilities. Facilitated care coordination for members with critical care needs in the Medicaid population. Worked in special projects assigned by the Director of the Customer Service Department. Projects included, providing administrative support to the Vice President, Assistant Vice President, Outbound Director and Inbound Director in absence and/or vacation of their secretaries by assisting in the following. Executive Secretary Assistant 08/2001 to 05/2006 Company Name City , State Amerigroup Corporation Reporting to the call center Directors and an executive (VP/GM), responsible for performing advanced, diversified and confidential secretarial and administrative duties requiring broad and comprehensive experience, skills and knowledge of the organization and its policies and practices. Primary duties included, but not limited to, write and routes confidential correspondence. Screened, handled or distributes incoming phone calls and complaints. Maintained confidential correspondence and general files. Orders supplies. Coordinated travel plans, prepared and submitted expense reports. Compiled and distributed meeting minutes. Collates and assembles materials, makes arrangements for meetings/presentations, prepared forms, reviewed documentation for conformance with internal policies and procedures. Utilized various software packages such as spreadsheet, word processing, data base and internet to prepare presentations and documents. Researched, verified and prepared reports. Created and maintained databases. Coached new hires handling supervisor and escalated calls. Provided assistance with the escalated line, followed up, and resolved members' concerns and complaints in order to maintain members' satisfaction. As a claims provider representative my responsibilities included responding to inquiries from providers in our network as well as out of network. Handled issues related to members' benefits, claims resolution and appeal status. Administrative Secretary 01/1999 to 02/2001 Company Name City , State The Signature Group is a market leader The Signature Group, an $870 million direct marketing company serving many of the most recognized customer service companies in America, has acquired an equity interest in Consumers Car Club, a leading provider of vehicle buying and ownership products and services since 1987. Duties Managed project and prepared various reports. Planned and arranged conference calls, scheduled meetings, training classes and arranged travel and accommodations for Managers. I also performed general clerical tasks. Specific Responsibilities: Provided administrative support to the center manager for the inbound unit and the various customer service teams under his supervision as well as the training department. Provided administrative support to the Center Manager for the Outbound Unit and the Human Resources Dept. Managed incoming correspondence, scheduled conferences, made travel arrangements, prepared training material to be used in class, filing, ordered supplies, processed invoices. Prepared expense reports from receipts. Managed attendance, vacation schedules and personnel records maintaining extreme confidentiality. Performed telephone interviews for bilingual candidates. Executive Complaint Professional 07/1996 to 01/1999 Company Name City , State Served as a consumer advocate to the Chief Executive Officer. Responsibility included serving as liaison for the company and the government agencies like the Better Business Bureau and the Attorney General offices. Successfully retained more than 90% of the customers calling to complaint about the company, its products and/or the employees. Resolved company issues by phone and correspondence. Responsible for establishing contact with both internal key managers in order to resolve customer's concern. Maintained direct contact with the Regional Directors for the chain of stores under their jurisdiction, to obtain results on behalf of the customer. Responsible to submit report of all the complaints received by phone or mail to the CEO for his review and input. Reported the open complaints awaiting resolution, closed complaints, details of the resolved complaint and reported the complaints which have been escalated to the Attorney General office and to the Better Business Bureau. Significant Achievements Processed over 350 complaints a month at the executive level. 95% of customer's complaint resolved satisfactorily, which turned into retained customers. Executive Complaint Professional 07/1996 to 01/1999 Company Name City , State Educational Background Associate : Applied Science Secretarial Science 1 1981 LaGuardia Community College Applied Science Secretarial Science Tidewater Community College Interests Church of God Ebenezer
- Director of Multi-media.
- Church's real time translator and also translate utilizing the translation devices.
- Church Bookkeeper assistant. Languages Fluent in English, and Spanish Skills Administrative, administrative assistant, administrative support, Attorney, benefits, call center, clerical, conferences, client, Customer Service, Data entry, databases, data base, direct marketing, documentation, Fluent in English, equity, filing, focus, forms, General office, government, hiring, Human Resources, Insurance, Director, market, materials, meetings, Access, Excel, mail, Outlook, network, personnel, policies, presentations, processes, quality, Reporting, secretarial, Spanish, spreadsheet, supervisor, supervision, tax, telephone, phone, phone etiquette, travel arrangements, type, word processing Additional Information Volunteer Work Church of God Ebenezer Director of Multi-media. Church's real time translator and also translate utilizing the translation devices. Church Bookkeeper assistant. ","
HR SENIOR SPECIALIST
Career Overview
Dedicated Service Representative Professional motivated to maintain customer satisfaction and contribute to company success.
Core Strengths
Excel, Data entry systems, Outlook, Microsoft systems
Amisys, Access.
Able to master, process and apply new skills and concepts quickly.
Customer service expert
Telephone inquiries specialist
Courteous demeanor
Accomplishments
Customer Assistance  
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Customer Service  
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Work Experience
HR Senior Specialist 09/2006 to Current Company Name City , State
Health insurance/Benefit Specialist Administrative Xerox Corporation - Xerox is a leader in BPO and IT Outsourcing across a variety of industries and the public sector.
Thousands of companies rely on Xerox to help improve their processes, manage client operations, and focus on their core business.
Duties: Provide administrative support functions relating to personnel, retirement benefits and special projects.
Specific Responsibilities: Assist participants with questions regarding Medicare/Medicaid questions, eligibility and their specific state's guidelines to qualify for the Medicare/Medicaid Explain Health and Insurance coverage, primary doctors and specialists, hospitals and treatments covered by their medical insurance and what the Medicare/Medicaid covers.
Explain the changes in their insurance of choice.
Keep up to date with the changes in the health and insurance coverage, processes and changes.
Responsible for processing and calculating retirees' pension.
Educate participants on their retirement plan benefits.
Handle inbound and outbound calls for the team and handle the administrative tasks associated with these calls.
Work special projects including corrections of payment setups, tax forms (1099R) requests, process commencement retirees' package, process pension calculations and educate retirees of the different payment options offered to them.
Answer questions regarding the health and insurance offered to the retirees and type of coverage they are entitled to.
Provide support to the supervisor during the team meetings by preparing the issues and concerns to be discussed and take minutes of the meeting.
Significant Achievement Received Certificate of Excellent award for self development and for going above and beyond my call of duty.
Skilled at conducting interviews and hiring process.
Have mentored team members about the phone etiquette and how to score high in their quality monitoring.
Worked as administrative assistant for a $7.6 million international consumer bank, operating on 4 continents.
Member and Claims Representative 08/2001 to 05/2006 Company Name City , State
Provided support for the bilingual unit during supervisor's absence.
Provided assistance and guidance to the new bilingual hired.
Performed activities designed to establish and maintain positive and productive relations with Amerigroup network providers.
Specific Responsibilities.
Facilitated care coordination for members with critical care needs in the Medicaid population.
Worked in special projects assigned by the Director of the Customer Service Department.
Projects included, providing administrative support to the Vice President, Assistant Vice President, Outbound Director and Inbound Director in absence and/or vacation of their secretaries by assisting in the following.
Executive Secretary Assistant 08/2001 to 05/2006 Company Name City , State
Amerigroup Corporation Reporting to the call center Directors and an executive (VP/GM), responsible for performing advanced, diversified and confidential secretarial and administrative duties requiring broad and comprehensive experience, skills and knowledge of the organization and its policies and practices.
Primary duties included, but not limited to, write and routes confidential correspondence.
Screened, handled or distributes incoming phone calls and complaints.
Maintained confidential correspondence and general files.
Orders supplies.
Coordinated travel plans, prepared and submitted expense reports.
Compiled and distributed meeting minutes.
Collates and assembles materials, makes arrangements for meetings/presentations, prepared forms, reviewed documentation for conformance with internal policies and procedures.
Utilized various software packages such as spreadsheet, word processing, data base and internet to prepare presentations and documents.
Researched, verified and prepared reports.
Created and maintained databases.
Coached new hires handling supervisor and escalated calls.
Provided assistance with the escalated line, followed up, and resolved members' concerns and complaints in order to maintain members' satisfaction.
As a claims provider representative my responsibilities included responding to inquiries from providers in our network as well as out of network.
Handled issues related to members' benefits, claims resolution and appeal status.
Administrative Secretary 01/1999 to 02/2001 Company Name City , State
The Signature Group is a market leader The Signature Group, an $870 million direct marketing company serving many of the most recognized customer service companies in America, has acquired an equity interest in Consumers Car Club, a leading provider of vehicle buying and ownership products and services since 1987.
Duties Managed project and prepared various reports.
Planned and arranged conference calls, scheduled meetings, training classes and arranged travel and accommodations for Managers.
I also performed general clerical tasks.
Specific Responsibilities: Provided administrative support to the center manager for the inbound unit and the various customer service teams under his supervision as well as the training department.
Provided administrative support to the Center Manager for the Outbound Unit and the Human Resources Dept.
Managed incoming correspondence, scheduled conferences, made travel arrangements, prepared training material to be used in class, filing, ordered supplies, processed invoices.
Prepared expense reports from receipts.
Managed attendance, vacation schedules and personnel records maintaining extreme confidentiality.
Performed telephone interviews for bilingual candidates.
Executive Complaint Professional 07/1996 to 01/1999 Company Name City , State
Served as a consumer advocate to the Chief Executive Officer.
Responsibility included serving as liaison for the company and the government agencies like the Better Business Bureau and the Attorney General offices.
Successfully retained more than 90% of the customers calling to complaint about the company, its products and/or the employees.
Resolved company issues by phone and correspondence.
Responsible for establishing contact with both internal key managers in order to resolve customer's concern.
Maintained direct contact with the Regional Directors for the chain of stores under their jurisdiction, to obtain results on behalf of the customer.
Responsible to submit report of all the complaints received by phone or mail to the CEO for his review and input.
Reported the open complaints awaiting resolution, closed complaints, details of the resolved complaint and reported the complaints which have been escalated to the Attorney General office and to the Better Business Bureau.
Significant Achievements Processed over 350 complaints a month at the executive level.
95% of customer's complaint resolved satisfactorily, which turned into retained customers.
Executive Complaint Professional 07/1996 to 01/1999 Company Name City , State
Educational Background
Associate : Applied Science Secretarial Science 1 1981 LaGuardia Community College Applied Science Secretarial Science
Tidewater Community College
Interests
Church of God Ebenezer
- Director of Multi-media.
- Church's real time translator and also translate utilizing the translation devices.
- Church Bookkeeper assistant.
Languages
Fluent in English, and Spanish
Skills
Administrative, administrative assistant, administrative support, Attorney, benefits, call center, clerical, conferences, client, Customer Service, Data entry, databases, data base, direct marketing, documentation, Fluent in English, equity, filing, focus, forms, General office, government, hiring, Human Resources, Insurance, Director, market, materials, meetings, Access, Excel, mail, Outlook, network, personnel, policies, presentations, processes, quality, Reporting, secretarial, Spanish, spreadsheet, supervisor, supervision, tax, telephone, phone, phone etiquette, travel arrangements, type, word processing
Additional Information
Volunteer Work Church of God Ebenezer Director of Multi-media. Church's real time translator and also translate utilizing the translation devices. Church Bookkeeper assistant.
",HR
16172429," FINANCIAL INSTITUTION EXAMINER Summary Commissioned bank examiner with over five years of experience with the FDIC. Strong analytical skills and technical background in credit review, financial statement analysis, and intermediate accounting work. In-depth knowledge and experience in interpreting and applying banking rules and regulations. Recognized for high-quality team contributions during examinations of numerous financial institutions, including large, complex, and troubled institutions. Highlights Well-versed in ETS ALERT (FDIC's proprietary loan review software) and MS Office software, including frequent use of PowerPoint for presentations and MS Excel for data manipulation (ex. pivot tables, charts, etc.)
*Basic experience in SPSS, Bloomberg, and QuickBooks Experience FINANCIAL INSTITUTION EXAMINER 01/2010 to Current Company Name City , State Division of Risk Management Supervision Aug. Collaborate with examiners, specialists, and assistants to evaluate the safety and soundness of operations for over 70 insured depository institutions within the eastern and central Pennsylvania territory, ranging in asset size from $30 million to nearly $5 billion,. Assess the asset quality, asset and liability management strategies, the adequacy of capital, earnings performance, and the budgetary process at financial institutions. Hold formal exit meetings with senior management and board meetings with the directorate to discuss examination findings and obtain commitment for corrective action. Facilitate the training of less-tenured employees through designated on-the-job training assignments. Credit Review Experience: Evaluate the asset quality of an institution through review of loan files and assign loan classifications. Focus on reviewing commercial credits (i.e., commercial mortgages, C&I loans, working capital lines), large participations, and specialized lending programs. Assess borrowers' capacity to repay; protection; performance; and the adequacy of underwriting, credit administration practices, and accounting treatment for individual loans to determine overall level of credit risk. Analyze financial statements, tax returns, and other financial documents of borrowers, guarantors, and related entities to assess risk and creditworthiness on a global basis. Ensure that financial information is timely, complete, and enable management to accurately measure for compliance with performance covenants. Discuss concerns with loan officers and management regarding specific loans, file documentation, and any regulatory compliance issues. Cite apparent violations of law and regulations as necessary and prepare formal loan write-ups, technical schedules, and an overall assessment of the asset quality of the institution for inclusion in the exam report. Significant Assignments: Nov. 2013 - Served as acting examiner-in-charge of an examination of a $700 million bank, which resulted in the downgrade of $10 million in loans from Special Mention to Substandard, and the citation of an apparent violation of regulatory appraisal requirements, and identification of the lack of an impairment analysis for a restructured trouble debt. 12/2014 Supervised the activities of loan review team as asset manager at a $4.4 billion mutual savings institution in which the asset quality rating was upgraded due to an improvement in adversely classified loans, despite identified criticisms of the allowance methodology and recommendations to improve monitoring of lending policy exceptions. Apr. 2015 - Designated as one of the national training instructors for division-wide rollout of new proprietary Examination Tool Suites (ETS) loan review and exam software. In addition, designed and developed original training material to refresh examiners' knowledge of loan review software for presentation in two field offices. Certifications & Awards: FINRA Series 91 (Mar. 2014) - FDIC Safety and Soundness Technical Evaluation STAR Award (Oct. 2014) - Strong teamwork, technical knowledge, and high-quality contributions to loan review team at examination of a troubled institution, including identifying loan downgrades STAR Award (Jul. 2015) - Outstanding performance during the examination of a complex institution under a regulatory enforcement action, including identifying and citing over 170 apparent violations. 05/2008 to 01/2010 Company Name STUDENT INTERN, Rural Electric Infrastructure Loan & Loan Guarantee Program Processed loan applications from rural electric utility cooperatives, and prepared underwriting memos. Performed credit analyses, ensuring that regulatory minimums for certain financial ratios were met. Assessed loan feasibility through a detailed review of 10-year forecasted cash flows and sensitivity analyses, and examined borrowers' three-year historical financial statements to monitor performance trends. Recommended loan approvals to the loan committee, resulting in a 100% approval rate and the disbursement of over $30 million in appropriated funds for new construction and storm damage repairs. Education May 2010 UNIVERSITY OF MARYLAND, COLLEGE PARK B.S : Finance Robert H. Smith School of Business GPA: GPA: 3.82 Finance GPA: 3.82 B.A : Government & Politics School of Behavioral and Social Sciences GPA: cum laude 2nd Place Team -Wikler Finance Case Competition (2008), Dean's Academic Scholar (2010) Government & Politics cum laude 2nd Place Team -Wikler Finance Case Competition (2008), Dean's Academic Scholar (2010) Skills accounting, Basic, Bloomberg, C, charts, Credit, credit risk, documentation, senior management, financial, Analyze financial statements, financial statements, Focus, funds, law, regulatory compliance, meetings, MS Excel, MS Office, PowerPoint, new construction, Oct, pivot tables, presentations, quality, QuickBooks, repairs, assess risk, Risk Management, Safety, SPSS, Supervision, tax returns, teamwork, training material, underwriting ","
FINANCIAL INSTITUTION EXAMINER
Summary
Commissioned bank examiner with over five years of experience with the FDIC. Strong analytical skills and technical background in credit review, financial statement analysis, and intermediate accounting work. In-depth knowledge and experience in interpreting and applying banking rules and regulations. Recognized for high-quality team contributions during examinations of numerous financial institutions, including large, complex, and troubled institutions.
Highlights
Well-versed in ETS ALERT (FDIC's proprietary loan review software) and MS Office software, including frequent use of PowerPoint for presentations and MS Excel for data manipulation (ex. pivot tables, charts, etc.)
*Basic experience in SPSS, Bloomberg, and QuickBooks
Experience
FINANCIAL INSTITUTION EXAMINER 01/2010 to Current Company Name City , State
Division of Risk Management Supervision Aug.
Collaborate with examiners, specialists, and assistants to evaluate the safety and soundness of operations for over 70 insured depository institutions within the eastern and central Pennsylvania territory, ranging in asset size from $30 million to nearly $5 billion,.
Assess the asset quality, asset and liability management strategies, the adequacy of capital, earnings performance, and the budgetary process at financial institutions.
Hold formal exit meetings with senior management and board meetings with the directorate to discuss examination findings and obtain commitment for corrective action.
Facilitate the training of less-tenured employees through designated on-the-job training assignments.
Credit Review Experience: Evaluate the asset quality of an institution through review of loan files and assign loan classifications.
Focus on reviewing commercial credits (i.e., commercial mortgages, C&I loans, working capital lines), large participations, and specialized lending programs.
Assess borrowers' capacity to repay; protection; performance; and the adequacy of underwriting, credit administration practices, and accounting treatment for individual loans to determine overall level of credit risk.
Analyze financial statements, tax returns, and other financial documents of borrowers, guarantors, and related entities to assess risk and creditworthiness on a global basis.
Ensure that financial information is timely, complete, and enable management to accurately measure for compliance with performance covenants.
Discuss concerns with loan officers and management regarding specific loans, file documentation, and any regulatory compliance issues.
Cite apparent violations of law and regulations as necessary and prepare formal loan write-ups, technical schedules, and an overall assessment of the asset quality of the institution for inclusion in the exam report.
Significant Assignments: Nov.
2013 - Served as acting examiner-in-charge of an examination of a $700 million bank, which resulted in the downgrade of $10 million in loans from Special Mention to Substandard, and the citation of an apparent violation of regulatory appraisal requirements, and identification of the lack of an impairment analysis for a restructured trouble debt.
12/2014
Supervised the activities of loan review team as asset manager at a $4.4 billion mutual savings institution in which the asset quality rating was upgraded due to an improvement in adversely classified loans, despite identified criticisms of the allowance methodology and recommendations to improve monitoring of lending policy exceptions.
Apr.
2015 - Designated as one of the national training instructors for division-wide rollout of new proprietary Examination Tool Suites (ETS) loan review and exam software.
In addition, designed and developed original training material to refresh examiners' knowledge of loan review software for presentation in two field offices.
Certifications & Awards: FINRA Series 91 (Mar.
2014) - FDIC Safety and Soundness Technical Evaluation STAR Award (Oct.
2014) - Strong teamwork, technical knowledge, and high-quality contributions to loan review team at examination of a troubled institution, including identifying loan downgrades STAR Award (Jul.
2015) - Outstanding performance during the examination of a complex institution under a regulatory enforcement action, including identifying and citing over 170 apparent violations.
05/2008 to 01/2010 Company Name
STUDENT INTERN, Rural Electric Infrastructure Loan & Loan Guarantee Program Processed loan applications from rural electric utility cooperatives, and prepared underwriting memos.
Performed credit analyses, ensuring that regulatory minimums for certain financial ratios were met.
Assessed loan feasibility through a detailed review of 10-year forecasted cash flows and sensitivity analyses, and examined borrowers' three-year historical financial statements to monitor performance trends.
Recommended loan approvals to the loan committee, resulting in a 100% approval rate and the disbursement of over $30 million in appropriated funds for new construction and storm damage repairs.
Education
May 2010 UNIVERSITY OF MARYLAND, COLLEGE PARK
B.S : Finance Robert H. Smith School of Business GPA: GPA: 3.82 Finance GPA: 3.82
B.A : Government & Politics School of Behavioral and Social Sciences GPA: cum laude 2nd Place Team -Wikler Finance Case Competition (2008), Dean's Academic Scholar (2010) Government & Politics cum laude 2nd Place Team -Wikler Finance Case Competition (2008), Dean's Academic Scholar (2010)
",AGRICULTURE
12696104," SALES ASSOCIATE Summary Motivated sales associate with 3+ years of sales and customer service experience. Currently enrolled in Suffolk County Community College studying culinary. Experience 03/2016 to 10/2016 Sales Associate Company Name － City , State Interact with customers. Work the register. Answer calls. 10/2014 to 03/2016 Sales Associate/Smoothie Maker Company Name － City , State Interact with customers. Organize inventory. Work the register. 09/2013 to 09/2014 Sales Associate Company Name － City , State Organize shelves and racks/inventory. Work the register. Answer calls. Interact with customers. Education 2015 High School Diploma High School － City , State Suffolk County Community College － State Skills - Good at communicating and interacting with customers - Good time management - Self-motivation - Good adaptability ","
SALES ASSOCIATE
Summary
Motivated sales associate with 3+ years of sales and customer service experience. Currently enrolled in Suffolk County Community College studying culinary.
Experience
03/2016 to 10/2016
Sales Associate Company Name － City , State
Interact with customers.
Work the register.
Answer calls.
10/2014 to 03/2016
Sales Associate/Smoothie Maker Company Name － City , State
Interact with customers.
Organize inventory.
Work the register.
09/2013 to 09/2014
Sales Associate Company Name － City , State
Organize shelves and racks/inventory.
Work the register.
Answer calls.
Interact with customers.
Education
2015
High School Diploma High School － City , State
Suffolk County Community College － State
Skills
- Good at communicating and interacting with customers
- Good time management
- Self-motivation
- Good adaptability
",SALES
76916835," BUSINESS DEVELOPMENT MANAGER Summary Energetic, motivated and organized sales representative with results in the oil and gas industry.
Accomplished professional with strong background in technical sales and product development. Highlights Excellent communicator Excellent sales techniques Strategic account development Exceptional customer service skills Upselling and consultative selling Relationship selling Skilled multi-tasker Proven sales track record Accomplishments Created strategies to develop and expand existing customer sales, which resulted in a 30% increase in monthly sales. Increased revenue 42 % in 2015 . Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development. Increased sales volume by adding 8 new accounts in the assigned territory. Experience Business Development Manager Jun 2010 to Feb 2012 Company Name － City , State Increased overall product line sales by 32% overall. Increased overall sales revenue at Weatherford and Baker Hughes by 40%. Responsible for sales within high temperature, high pressure applications. Secured sales contracts with Baker Hughes, Halliburton and Weatherford resulting in profit increasing by 21%. Global Sales Manager Jan 2009 to Jan 2016 Company Name － City , State Created a strategic sales plan that allowed product development to increase in profit margins by more than 14%. Increased revenue by 20% within 1 year by building and strengthening relationships with existing customers. Established office in Calgary and defined territory. Effectively led Outside Sales team in Houston and Calgary. Technical Sales Representative / Key Account Team Leader Jan 2005 to Jan 2016 Company Name － City , State Increase sales within my accounts by more than 200%. Developed and Managed the sales of a 9 million dollar account, the largest single account in the oilfield business group. Created and presented sales seminars outlining products and capabilities to Engineering, Manufacturing and Management supervisors. Qualifications: Highly effective through consistent contact and superior customer service, in building instant rapport and relationships with decision makers at all levels. Superior multitasking, organization and time management skills. Consistent, assertive closer and top performer throughout sales and development. Professional demeanor in communicating with individuals/groups, demonstrating an ability to relate in a clear and concise manner. Proven success in the sales of oil and gas products and services to various individuals/ groups; experience in tactical business planning and competitive intelligence, prospecting, strategic marketing and closing. Business Development Manager/ Texas Jan 2001 to Jan 2016 Company Name － City , State Developed and maintained accounts while growing overall sales revenue. Added new accounts that totaled over 1million dollars in new business. Ongoing testing of new elastomer compounds for ESP artificial lift clients. Sales presentations to pinpoint technical performance and benefits. Education Bachelor of Science , Communication Disorders University of Houston, Houston Texas Communication Disorders Marketing courses University of Houston Business courses University of Houston Skills benefits, business planning, closing, competitive intelligence, concise, contracts, clients, customer service, Marketing, office, multitasking, oil, Outside Sales, presentations, product development, profit, rapport, Sales, sales and development, sales plan, seminars, strategic, strategic marketing, time management ","
BUSINESS DEVELOPMENT MANAGER
Summary
Energetic, motivated and organized sales representative with results in the oil and gas industry.
Accomplished professional with strong background in technical sales and product development.
Highlights
Excellent communicator
Excellent sales techniques
Strategic account development
Exceptional customer service skills
Upselling and consultative selling
Relationship selling
Skilled multi-tasker
Proven sales track record
Accomplishments
Created strategies to develop and expand existing customer sales, which resulted in a 30% increase in monthly sales. Increased revenue 42 % in 2015 .
Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development.
Increased sales volume by adding 8 new accounts in the assigned territory.
Experience
Business Development Manager Jun 2010 to Feb 2012 Company Name － City , State
Increased overall product line sales by 32% overall.
Increased overall sales revenue at Weatherford and Baker Hughes by 40%.
Responsible for sales within high temperature, high pressure applications.
Secured sales contracts with Baker Hughes, Halliburton and Weatherford resulting in profit increasing by 21%.
Global Sales Manager Jan 2009 to Jan 2016 Company Name － City , State
Created a strategic sales plan that allowed product development to increase in profit margins by more than 14%.
Increased revenue by 20% within 1 year by building and strengthening relationships with existing customers.
Established office in Calgary and defined territory.
Effectively led Outside Sales team in Houston and Calgary.
Technical Sales Representative / Key Account Team Leader Jan 2005 to Jan 2016 Company Name － City , State
Increase sales within my accounts by more than 200%.
Developed and Managed the sales of a 9 million dollar account, the largest single account in the oilfield business group.
Created and presented sales seminars outlining products and capabilities to Engineering, Manufacturing and Management supervisors.
Qualifications: Highly effective through consistent contact and superior customer service, in building instant rapport and relationships with decision makers at all levels.
Superior multitasking, organization and time management skills.
Consistent, assertive closer and top performer throughout sales and development.
Professional demeanor in communicating with individuals/groups, demonstrating an ability to relate in a clear and concise manner.
Proven success in the sales of oil and gas products and services to various individuals/ groups; experience in tactical business planning and competitive intelligence, prospecting, strategic marketing and closing.
Business Development Manager/ Texas Jan 2001 to Jan 2016 Company Name － City , State
Developed and maintained accounts while growing overall sales revenue.
Added new accounts that totaled over 1million dollars in new business.
Ongoing testing of new elastomer compounds for ESP artificial lift clients.
Sales presentations to pinpoint technical performance and benefits.
Education
Bachelor of Science , Communication Disorders University of Houston, Houston Texas Communication Disorders
",BUSINESS-DEVELOPMENT
"ed IV therapy and mediation.
Delivered high-quality and compassionate treatment to indigent and low-income patient community.
Developed and maintained quality care systems and standards", including but not limited to," creating and improving medical protocols/guidelines.
Sound"," ethical and independent decision-making ability consistent with medical protocols.
Disciplined"
37333719," SEXUAL ASSAULT CRISIS COUNSELOR / VICTIM ADVOCATE Core Qualifications Microsoft Office and General Computer skills Education August 2012 Master of Social Work Fordham University － City May 2009 Bachelor of Arts : Social Services Quinnipiac University － State Social Services May 2006 Associate of Science : Human Services Naugatuck Valley CC － State Human Services Experience 02/2013 to Current Sexual Assault Crisis Counselor / Victim Advocate Company Name － City , State One on one trauma informed crisis counseling to clients with an emphasis on empowerment *Provide advocacy and accompaniment for clients at the hospital, police and court level *Provide support and counseling to family members and friends of victims *Community Outreach *Facilitates multiple support groups to men and women at various community agencies *Legislative Advocacy Committee Liaison *Attend multiple community meetings, roundtables, committees, teams. 01/2010 to 01/2012 Clinical Social Work Intern Company Name － City , State Visited clients in their homes, nursing facilities and hospital setting *Maintained a caseload of 20 - 30 clients *Provided Psych-Social initial and updated assessments *Developed care plans for clients and their families *Coordinated community services for clients and their families. 01/2008 Community Educator Intern Company Name － City , State Facilitated educational training in the community on domestic violence and sexual assault. 02/2005 to 06/2016 Supervisor Company Name － City , State Train and Supervise 153 employees and new supervisors. 01/2001 Social Work Intern Company Name － City , State Developed and implemented curriculum on issues of domestic violence, sexual assault and self-esteem for male and female support groups. Skills Active Listening, Curriculum Development, Group Facilitation, Crisis Counseling  ","
SEXUAL ASSAULT CRISIS COUNSELOR / VICTIM ADVOCATE
Core Qualifications
Microsoft Office and General Computer skills
Education
August 2012
Master of Social Work Fordham University － City
May 2009
Bachelor of Arts : Social Services Quinnipiac University － State Social Services
May 2006
Associate of Science : Human Services Naugatuck Valley CC － State Human Services
Experience
02/2013 to Current
Sexual Assault Crisis Counselor / Victim Advocate Company Name － City , State
One on one trauma informed crisis counseling to clients with an emphasis on empowerment *Provide advocacy and accompaniment for clients at the hospital, police and court level *Provide support and counseling to family members and friends of victims *Community Outreach *Facilitates multiple support groups to men and women at various community agencies *Legislative Advocacy Committee Liaison *Attend multiple community meetings, roundtables, committees, teams.
01/2010 to 01/2012
Clinical Social Work Intern Company Name － City , State
Visited clients in their homes, nursing facilities and hospital setting *Maintained a caseload of 20 - 30 clients *Provided Psych-Social initial and updated assessments *Developed care plans for clients and their families *Coordinated community services for clients and their families.
01/2008
Community Educator Intern Company Name － City , State
Facilitated educational training in the community on domestic violence and sexual assault.
02/2005 to 06/2016
Supervisor Company Name － City , State
Train and Supervise 153 employees and new supervisors.
01/2001
Social Work Intern Company Name － City , State
Developed and implemented curriculum on issues of domestic violence, sexual assault and self-esteem for male and female support groups.
Skills
Active Listening, Curriculum Development, Group Facilitation, Crisis Counseling 
",ADVOCATE
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23004695," ASSISTANT GENERAL/OPERATIONS MANAGER Summary Results-focused management professional offering ten years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success. Skills Staff training Supervision and trainingOperations management Staff development Inventory control Cross-functional team management Complex problem solving Customer service-oriented Appointment scheduling Front desk management Spa maintenance Inventory maintenance Employee interviewing and hiring Payment tracking systems Understands spa services Meeting Maker familiarity Knowledge of UPS and Fed Ex shipping systems Hospitality industry knowledge Attentive to detail Multi-tasker extraordinaire Accomplishments Leadership Served as key contributing member to Leadership team. People Management: Hired and mentored all staff Streamlined the training of the departments Financial Management: Oversaw the budgets and inventory control Created new manual for documenting all spa products.Served as Dermalogica product line expert. Experience 01/2013 to 06/2015 Assistant General/Operations Manager Company Name － City , State Managed team of 45 of professionals.Served as mentor to junior team members.Initiated program that standardized employee training and led to increase in customer satisfaction by 12%. 07/2012 to 01/2013 General Manager Company Name － City , State Informed guests of spa services, programs and activities over the phone and in person. Addressed all guest complaints and referred any escalated situations to management.Checked members and guests in promptly for their appointments.Efficiently checked guests in and out using Millenium.Coordinated and booked all spa service appointments for individual and group clients.Assigned clients to spa therapists by aligning the client's needs with the spa therapists expertise.Addressed all member concerns with patience.Responded to customer inquiries in a friendly and professional manner.Verified end-of-day reports against credit and cash profits.Clearly communicated with each technician regarding any schedule changes.Executed all daily opening and closing procedures.Organized salon paperwork and office files.Introduced corporate policies, procedures and work rules to new spa employees. 08/2010 to 07/2012 Head/Esthetician Company Name － City , State Advised guests on special events and product promotions.Mailed client forms and salon promotional documents.Informed guests of spa services, programs and activities over the phone and in person.Addressed all guest complaints and referred any escalated situations to management.Researched the various types of spa therapies and treatments to be better informed of spa services.Supplied guests with robes, slippers and locker keys.Efficiently checked guests in and out using spa biz.Instructed guests on facility safety measures.Coordinated and booked all spa service appointments for individual and group clients.Assigned clients to Spa Therapist by aligning the client's needs with the Spa Therapist expertise.Documented any observed safety hazards and reported them to management immediately.Addressed all member concerns with patience.Provided accurate product and merchandise information to customers. 11/2007 to 10/2009 Esthetician, Certified Laser Technician Company Name － City , State Informed guests of spa services, programs and activities over the phone and in person.Addressed all guest complaints and referred any escalated situations to management.Researched the various types of spa therapies and treatments to be better informed of spa services.Instructed guests on facility safety measures.Documented any observed safety hazards and reported them to management immediately.Addressed all member concerns with patience.Provided accurate product and merchandise information to customers.Responded to customer inquiries in a friendly and professional manner.Suggested and sold spa services and retail products to customers.Advised guests on special events and product promotions. Education and Training 2006 Bachelor Marketing/Management University of Aesthetics － City , State Esthtician training 1993 Bacholrs : Marketing/Management Emporia State University － City , State Marketing/ManagementCoursework in Business and ManagementCoursework in Marketing and Communications Assosicates Seward County Community College － City , State Coursework in Marketing and CommunicationsCoursework in Business and Management Skills banking, budget, interpersonal skills, client, customer satisfaction, customer service, general manager, hiring, human resource, Inventory, inventory control, Laser, managing, marketing, payroll, policies, profit and loss, quality, recruiting, retail sales, sales, sales training, surveys ","
ASSISTANT GENERAL/OPERATIONS MANAGER
Summary
Results-focused management professional offering ten years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.
Skills
Staff training
Supervision and trainingOperations management
Staff development
Inventory control
Cross-functional team management
Complex problem solving
Customer service-oriented
Appointment scheduling
Front desk management
Spa maintenance
Inventory maintenance
Employee interviewing and hiring
Payment tracking systems
Understands spa services
Meeting Maker familiarity
Knowledge of UPS and Fed Ex shipping systems
Hospitality industry knowledge
Attentive to detail
Multi-tasker extraordinaire
Accomplishments
Leadership
Served as key contributing member to Leadership team.
People Management:
Hired and mentored all staff
Streamlined the training of the departments
Financial Management:
Oversaw the budgets and inventory control
Created new manual for documenting all spa products.Served as Dermalogica product line expert.
Experience
01/2013 to 06/2015
Assistant General/Operations Manager Company Name － City , State
Managed team of 45 of professionals.Served as mentor to junior team members.Initiated program that standardized employee training and led to increase in customer satisfaction by 12%.
07/2012 to 01/2013
General Manager Company Name － City , State
Informed guests of spa services, programs and activities over the phone and in person. Addressed all guest complaints and referred any escalated situations to management.Checked members and guests in promptly for their appointments.Efficiently checked guests in and out using Millenium.Coordinated and booked all spa service appointments for individual and group clients.Assigned clients to spa therapists by aligning the client's needs with the spa therapists expertise.Addressed all member concerns with patience.Responded to customer inquiries in a friendly and professional manner.Verified end-of-day reports against credit and cash profits.Clearly communicated with each technician regarding any schedule changes.Executed all daily opening and closing procedures.Organized salon paperwork and office files.Introduced corporate policies, procedures and work rules to new spa employees.
08/2010 to 07/2012
Head/Esthetician Company Name － City , State
Advised guests on special events and product promotions.Mailed client forms and salon promotional documents.Informed guests of spa services, programs and activities over the phone and in person.Addressed all guest complaints and referred any escalated situations to management.Researched the various types of spa therapies and treatments to be better informed of spa services.Supplied guests with robes, slippers and locker keys.Efficiently checked guests in and out using spa biz.Instructed guests on facility safety measures.Coordinated and booked all spa service appointments for individual and group clients.Assigned clients to Spa Therapist by aligning the client's needs with the Spa Therapist expertise.Documented any observed safety hazards and reported them to management immediately.Addressed all member concerns with patience.Provided accurate product and merchandise information to customers.
11/2007 to 10/2009
Esthetician, Certified Laser Technician Company Name － City , State
Informed guests of spa services, programs and activities over the phone and in person.Addressed all guest complaints and referred any escalated situations to management.Researched the various types of spa therapies and treatments to be better informed of spa services.Instructed guests on facility safety measures.Documented any observed safety hazards and reported them to management immediately.Addressed all member concerns with patience.Provided accurate product and merchandise information to customers.Responded to customer inquiries in a friendly and professional manner.Suggested and sold spa services and retail products to customers.Advised guests on special events and product promotions.
Education and Training
2006
Bachelor Marketing/Management University of Aesthetics － City , State
Esthtician training
1993
Bacholrs : Marketing/Management Emporia State University － City , State
Marketing/ManagementCoursework in Business and ManagementCoursework in Marketing and Communications
Assosicates Seward County Community College － City , State
Coursework in Marketing and CommunicationsCoursework in Business and Management
",FITNESS
15425154," MARKETING SPECIALIST GRAPHIC DESIGNER Professional Summary Accomplished, creative marketing professional with proven success in graphic design, corporate marketing communications, project and event management and print production management. Recognized for the ability to perform multiple tasks at one time while meeting multiple client needs, completing projects efficiently and within or under budget, and having a high attention to detail. Respected for always setting and meeting high quality standards, being a team player willing to do whatever is needed to get the job done, and building and maintaining honest and loyal relationships. Seeking creative position that will allow me to use my creative abilities and business acumen to bring a brand to life. Core Qualifications Adobe Photoshop, Illustrator and InDesign as well as Microsoft Office programs Powerpoint, Word and Excel. Areas of knowledge and expertise include: Art Direction (design, illustration, photography) Corporate Brand Strategy Graphic Design (proficient in Adobe Creative Suites) Corporate Marketing Communications Creative Print and Digital Content Development Event/Trade Show Management Print Production Management Project Management Experience Marketing Specialist Graphic Designer January 2005 to January 2016 Company Name － City , State Managed strategic direction of corporate brand strategy and creative design for all marketing communications including advertising, digital, sales collateral, trade publications, website, event marketing and training materials. Selected Accomplishments: Drove the process and implementation of the corporate brand strategy throughout all communication avenues and to all target audiences including extensive network of dealers (35 Dealers/250 locations) to maintain brand consistency while increasing brand awareness. Developed and designed all corporate marketing communications including art direction of illustrators, photographers, copywriters/journalists, printers and industry agencies to ensure on time and on budget campaigns. Annual printing budget: $300,000 with an annual increase of 15%. Developed integrated marketing and branding campaigns for all internal corporate meetings and events. Attendance ranging from 10 to 1,000. Marketing budgets ranging from $500 to $250,000. Integrated and managed an on-line literature ordering system increasing the visibility and accessibility of product sales collateral. Includes 150+ skus. Average of 35 orders per month. Built and maintained integral relationships with counterparts at Wirtgen Group headquarters in Germany as well as other Wirtgen Group subsidiaries throughout the world establishing trust and easing overall communications. Coordinated and implemented an on-line registration process for training curriculum that automated the registration process allowing for data collection and reporting of over 9,000 registrants a year. Trained additional employees to implement and maintain the ongoing training schedules/changes. Owner January 2001 to January 2005 Company Name － City , State Selected Accomplishments:. Conceptualized and designed marketing collateral, public relation campaigns, website, advertising, and press releases resulting in an increase in fan base, ticket sales and sponsorship acquisitions. Managed all day-to-day activities including budget planning, hiring of staff, player relations, tryouts, game day operations and merchandising. Finished with winning records in all four seasons including conference title in 2001 and undefeated season, conference title in 2005. Art Director January 2000 to January 2001 Company Name － City , State Established the design department to facilitate integrated marketing communications for increased brand awareness and sales to consumers. Designed and directed the production of fundraising catalog including multiple versions with variable information specific to desired industry. Art Director January 1997 to January 2000 Company Name － City , State Effectively grew design department client base by 20%+ within the first year due to design skills, concept abilities, client relations and vendor management. Established and maintained design clientele throughout three years with company. Varied client base including Wirtgen America, Bridgestone/Firestone, Horizon Music Group and Bonnaroo. PIAS Awards: Best of Category, Award of Excellence and Award of Merit. Graphic Designer January 1995 to January 1996 Company Name － City , State Member of a four person marketing team responsible for design of all marketing material, advertising and packaging for clipper division. Selected Accomplishments: Designed international, multi-language packaging. Trained all incoming designers. Graphic Designer, Senior Graphic Designer, Lead Artist January 1990 to January 1995 Company Name － City , State Manufacturer and distributor of personal care health and beauty products for the store brand industry. Member of an eight-person design team responsible for all corporate marketing material as well as designing personal care product packaging for various US and International clientele. Selected Accomplishments: Piloted the ""Traveling Artist"" program resulting in an expedited design approval process. Designed multi-language personal care packaging and promotional material for companies such as Walmart, Walgreens and Kroger as well as various international companies. Designed corporate newsletter, presentation slides, sales brochures and POP displays. Promoted multiple times within my tenure. Education Master of Business Administration : Marketing , December 2016 Belmont University, The Jack C. Massey Graduate School of Business － City , State GPA: GPA: 3.86 Marketing GPA: 3.86 Bachelor of Science : Graphic Design The University of Cincinnati － City , State Graphic Design 5 years of work experience with degree. Professional Affiliations Marketing Collateral Chairperson for Wirtgen America Charity Golf Classic benefiting the T.J. Martell Foundation ­ 2007-2015 Marketing Collateral Chairperson for Franklin Wine Festival benefiting Big Brothers Big Sisters of Middle Tennessee ­ 2008-2013 Member of Belmont's Dragon Boat Team ­ benefiting Cumberland River Compact ­ 2014-present Member of and Co-Coach for Women's Softball Team ­ 2000-present Coached Company Co-ed Softball Team ­ 1990-1995 Skills acquisitions, Adobe, Adobe
Photoshop, advertising, Artist, Art Direction, brand strategy, branding, brochures, budget planning, budgets, budget, catalog, clipper, concept, Content Development, creative design, clientele, client, client relations, data collection, designing, design software, direction, fundraising, Graphic Design, hiring, illustration, Illustrator, InDesign, marketing, marketing collateral, Marketing Communications, marketing
communications, marketing material, meetings, merchandising, Excel, Microsoft Office programs, Powerpoint, Word, network, newsletter, packaging, photography, press releases, Print Production, printers, Project Management, promotional material, publications, reporting, sales, strategic, training materials, vendor management, website ","
MARKETING SPECIALIST GRAPHIC DESIGNER
Professional Summary
Accomplished, creative marketing professional with proven success in graphic design, corporate marketing communications, project and event management and print production management. Recognized for the ability to perform multiple tasks at one time while meeting multiple client needs, completing projects efficiently and within or under budget, and having a high attention to detail. Respected for always setting and meeting high quality standards, being a team player willing to do whatever is needed to get the job done, and building and maintaining honest and loyal relationships. Seeking creative position that will allow me to use my creative abilities and business acumen to bring a brand to life.
Core Qualifications
Adobe
Photoshop, Illustrator and InDesign as well as Microsoft Office programs Powerpoint, Word and Excel. Areas of knowledge and expertise include:
Art Direction (design, illustration, photography)
Corporate Brand Strategy
Graphic Design (proficient in Adobe Creative Suites)
Corporate Marketing Communications
Creative Print and Digital Content Development
Event/Trade Show Management
Print Production Management
Project Management
Experience
Marketing Specialist Graphic Designer January 2005 to January 2016 Company Name － City , State
Managed strategic direction of corporate brand strategy and creative design for all marketing communications including advertising, digital, sales collateral, trade publications, website, event marketing and training materials.
Selected Accomplishments: Drove the process and implementation of the corporate brand strategy throughout all communication avenues and to all target audiences including extensive network of dealers (35 Dealers/250 locations) to maintain brand consistency while increasing brand awareness.
Developed and designed all corporate marketing communications including art direction of illustrators, photographers, copywriters/journalists, printers and industry agencies to ensure on time and on budget campaigns.
Annual printing budget: $300,000 with an annual increase of 15%.
Developed integrated marketing and branding campaigns for all internal corporate meetings and events.
Attendance ranging from 10 to 1,000.
Marketing budgets ranging from $500 to $250,000.
Integrated and managed an on-line literature ordering system increasing the visibility and accessibility of product sales collateral.
Includes 150+ skus.
Average of 35 orders per month.
Built and maintained integral relationships with counterparts at Wirtgen Group headquarters in Germany as well as other Wirtgen Group subsidiaries throughout the world establishing trust and easing overall communications.
Coordinated and implemented an on-line registration process for training curriculum that automated the registration process allowing for data collection and reporting of over 9,000 registrants a year.
Trained additional employees to implement and maintain the ongoing training schedules/changes.
Owner January 2001 to January 2005 Company Name － City , State
Selected Accomplishments:.
Conceptualized and designed marketing collateral, public relation campaigns, website, advertising, and press releases resulting in an increase in fan base, ticket sales and sponsorship acquisitions.
Managed all day-to-day activities including budget planning, hiring of staff, player relations, tryouts, game day operations and merchandising.
Finished with winning records in all four seasons including conference title in 2001 and undefeated season, conference title in 2005.
Art Director January 2000 to January 2001 Company Name － City , State
Established the design department to facilitate integrated marketing communications for increased brand awareness and sales to consumers.
Designed and directed the production of fundraising catalog including multiple versions with variable information specific to desired industry.
Art Director January 1997 to January 2000 Company Name － City , State
Effectively grew design department client base by 20%+ within the first year due to design skills, concept abilities, client relations and vendor management.
Established and maintained design clientele throughout three years with company.
Varied client base including Wirtgen America, Bridgestone/Firestone, Horizon Music Group and Bonnaroo.
PIAS Awards: Best of Category, Award of Excellence and Award of Merit.
Graphic Designer January 1995 to January 1996 Company Name － City , State
Member of a four person marketing team responsible for design of all marketing material, advertising and packaging for clipper division.
Selected Accomplishments: Designed international, multi-language packaging.
Trained all incoming designers.
Graphic Designer, Senior Graphic Designer, Lead Artist January 1990 to January 1995 Company Name － City , State
Manufacturer and distributor of personal care health and beauty products for the store brand industry.
Member of an eight-person design team responsible for all corporate marketing material as well as designing personal care product packaging for various US and International clientele.
Selected Accomplishments: Piloted the ""Traveling Artist"" program resulting in an expedited design approval process.
Designed multi-language personal care packaging and promotional material for companies such as Walmart, Walgreens and Kroger as well as various international companies.
Designed corporate newsletter, presentation slides, sales brochures and POP displays.
Promoted multiple times within my tenure.
Education
Master of Business Administration : Marketing , December 2016 Belmont University, The Jack C. Massey Graduate School of Business － City , State GPA: GPA: 3.86 Marketing GPA: 3.86
Bachelor of Science : Graphic Design The University of Cincinnati － City , State Graphic Design 5 years of work experience with degree.
Professional Affiliations
Marketing Collateral Chairperson for Wirtgen America Charity Golf Classic benefiting the T.J. Martell Foundation ­ 2007-2015 Marketing Collateral Chairperson for Franklin Wine Festival benefiting Big Brothers Big Sisters of Middle Tennessee ­ 2008-2013 Member of Belmont's Dragon Boat Team ­ benefiting Cumberland River Compact ­ 2014-present Member of and Co-Coach for Women's Softball Team ­ 2000-present Coached Company Co-ed Softball Team ­ 1990-1995
",DESIGNER
92246939," CONSULTANT Summary Solutions-focused, versatile management professional offering a comprehensive background supporting U.S. military operations in roles of increasing responsibility during a 30-year career in the United States Marine Corps. Effective communicator who quickly masters new roles and technologies to achieve positive results. Highlights Strong verbal communication Extremely organized Strong Managerial Skills Attends to detail Effective writing skills Top Secret/SCI Security Clearance (Clearable). Effective team leader CPR certified Firearms safety training Trained in defensive tactics Intelligence gathering techniques Training in Emergency response Able to handle extreme situations Accomplishments Effective leader of a period spanning 30 years in the United States Marine Corps. Deployed numerous times to hardship countries to assist in relief efforts as well as combat operations. Completed both my Bachelors and Masters degree's since retirement Experience Consultant October 2013 to October 2014 Company Name － City , State Consultant for FSCX (Fort Sill Oklahoma). Part time). Assisting other doctrine writers in the efforts of revising all current doctrine, tactics, techniques and procedures manuals, to include ATP 3-09.13 (FM 3-09.13) The Battlefield Coordination Detachment (BCD) and ATP 3-09.43 Fire Support Techniques for The Battalion, utilizing the Army Doctrine 2015 format. Primary Doctrine Writer September 2012 to September 2013 Company Name － City , State Primary Doctrine Writer for Explosive Hazard Operations, Army Techniques Publication (ATP) 3-34.20/Marine Corps Reference Publication (MCRP) 3-17.2D. Keybridge Technologies. Acted as the primary author for Explosive Hazard Operations, doctrinal publication, ATP 3-34.20/MCRP 3-17.2D. Gathered, analyzed, and wrote all information required to re-write an outdated version of FM 3-34.210 (Explosive Hazard Operations). Possess extensive knowledge on Army and Marine Corps writing and doctrinal procedures. Military Analyst September 2011 to August 2012 Company Name － City , State Fort Leonard Wood, Mo. Performing Capability Gap Analysis, Limited Doctrine, Organization, Training, Materiel, Leader Development and Education, and Facilities (DOTMPLF) Assessments and related research in support of the Directorate of Counter Improvised Explosive Device (DCIED). Extremely knowledgeable on all databases that support the Defeat the Device Line of effort. Possesses extensive knowledge on all Robotics and Hand Held Detectors currently used by Marines and Soldiers for Dismounted Operations in Afghanistan. Familiar with all limitations and capabilities for each system. Material developer with vast knowledge on all systems pertaining to current operations involving the Defeat the Device Working Group Thoroughly knowledgeable with all agencies involved in procuring Material Solutions for the Soldiers and Marines in the current Theater of Operations. Thoroughly knowledgeable with the Joint Urgent Operational Needs Statements (JUONS) and all other databases that contain information to support the briefs for the DtD Line of Effort. Extremely familiar with all Aerial Intelligence Surveillance and reconnaissance systems used by US forces through personal experience in combat in Iraq. Familiar with all material solutions that pertain to Dismounted Operations, and how they are utilized during operations. Identifying Gaps the Warfighters in Afghanistan through personal combat experience. Authored/Co-Authored several Concept of Operations (CONOPS) and Techniques, Tactics and Procedures (TTP) for various gear tested for Afghanistan. Provides extensive research on all material solutions to assist the Warfighter. Extensive Air and Ground integration experience on the battlefield. Possess an extreme amount of knowledge involving the entire Combat Arms Environment through personal experiences as a Marine Sergeant Major. Currently hold a Secret Clearance. Associate March 2009 to August 2011 Company Name － City , State Fort Leonard Wood, Mo. Performing Capability Gap Analysis, Limited Doctrine, Organization, Training, Materiel, Leader Development and Education, and Facilities (DOTMPLF) Assessments and related research in support of the Directorate of Counter Improvised Explosive Device (DCIED). Material developer with vast knowledge on all systems pertaining to current operations involving the Defeat the Device Working Group Extremely familiar with all Aerial Intelligence Surveillance and reconnaissance systems used by US forces. Identifying Gaps the Warfighters in Iraq and Afghanistan through personal experience. Authored/Co-Authored several Concept of Operations (CONOPS) and Techniques, Tactics and Procedures (TTP) for various gear tested for Afghanistan. Provides extensive research on all material solutions to assist the Warfighter. Associate March 2008 to March 2009 Company Name － City , State Booz Allen Hamilton, Training& Doctrine Developer for Maneuver Support Center of Excellence (MSCoE) Directorate of Training (MDoT), Fort Leonard wood, MO. Member of a four person team that produced a much needed Sensitive Site Exploitation Field Manual Subject Matter Expert on Site Exploitation Identified and researched sensitive exploitation concepts, supporting the development of identifying units and agencies involved in the Site Exploitation Doctrine for MSCoE. Lead Instructor September 2007 to March 2008 Company Name － City , State Instructor for Combat and Advanced Search at Combined Explosives Hazard Center, Fort Leonard Wood, MO. Member of an Eight Man Search Instructor Team. Instructed several areas of search as it applies to operations in both Iraq and Enduring Freedom. Provided Instruction on Search Techniques to both Army and Marine units prior to deployments. Instructed on following areas: Occupied and Unoccupied Buildings, Area, Route, Person, Vehicle and Check Points. Senior Enlisted Leader October 2005 to June 2006 Company Name － City , State responsible for the mentoring of over 6,000 Marines and Sailors preparing for combat deployments to Iraq and Afghanistan. Monitored the training of 6 Rotary Wing Squadrons, to ensure tactics were current with both combat theaters of operation. Command Sergeant Major May 2003 to October 2005 Company Name － City , State 15th Marine Expeditionary Unit (Special Operations Capable) MEU (SOC) , First Marine Expeditionary Unit, Camp Pendleton, CA. Acted as the Senior Enlisted Leader, responsible for the mentoring of over 2,800 Marines and Sailors for combat operations in Iraq. Developed Tactics Techniques and Procedures to support current engagements in both theaters for Counter Improvised Explosive Device awareness. Aggressively trained and Instructed Marines and Sailors on all weapons systems organic to the MEU (SOC). Acted as the Liaison between the Amphibious Ready Group (ARG) and the MEU (SOC) throughout 2 combat deployments. Oversight of combat operations and relief efforts for Iraqi people in Anbar Province; included IED attacks, deploying dismounted patrols in support of operations and oversight of humanitarian relief. He was directly involved in the planning and execution phases for combat operations involving over three thousand Marines and Sailors. Served two tours in Iraq. Personally directed on site relief operations in response for the Tsunami in Sumatra, Indonesia. Provided around the clock support to relief effort and coordinated with US, Sumatran, Australian government agencies, as well as Non-Governmental organizations on scene. Subject matter expert, instructor/writer, firearms instructor, small and large group leader for planning and implementing protective services operations required to maintain military protective services; completed Antiterrorism Evasive Driving Course, given by Gryphon Security Group. Utilized operational expertise and knowledge of educational and training principles, and techniques to present instruction in: Dismounted Patrols, concepts, organization, and employment of tactics, units and weapons employment, critical operational techniques and specialized physical and technical skills required of protective services detail members. Utilized military weapons expertise and skill to conduct weapons training. Acted as the Range Safety Officer while Embarked aboard U.S Navy vessel. Possess extensive knowledge on the doctrinal writing process for both the Army and the Marine Corps. Performed duties as an integral member with CEHC for over four years, focusing on Defeat the Device (DtD) LOE, capability gap analysis, and supporting CIED efforts. Has assessed or analyzed over 40 capability gaps as well as numerous Doctrine, Organization, Training, Materiel, Leadership, Personnel, and Facilities (DOTMLPF) assessments over four years. Was an integral member of the Search Instructor team at CEHC, instructing both Marines and Soldiers preparing to deploy to Theater for combat operations. Developed and refined the process for gathering and tracking critical material system requirements and related information as well as the related processes to conduct capability gap analysis that is clearly articulated to the Army CIED leadership. This effort is by managing the consolidation of all Joint Urgent Operational Needs Statements (JUONS) for the CEHC. Served on 5 MEU (SOC) deployments and several overseas tours throughout my 30 year career. Assisted in the planning and execution of military operations, from platoon through Marine Expeditionary Force (MEF) levels, with safety continually in mind. Performed numerous risk assessments for the safety and welfare of Marines/Sailors and their facilities during peacetime and combat operations. Has developed an extensive network of contacts throughout the United States Army as well as the United States Marine Corps to assist in the Defeat the Device Working Group. Education Master of Arts : Business Organizational Security Management , December 19 2014 GPA: GPA: 3.82 Business Organizational Security Management GPA: 3.82 Military Mobile Protection Course, Gryphon Security Group (60 Hours) 2005 High Risk Personnel Course, Quantico, VA. (60 Hours) 1993 First Sergeants Course, El Toro, CA. (40 Hours) 1993 Advanced Staff Non Commissioned Officers Course (Distinguished Graduate) El Toro, CA (240 Hours) 1992 Marine Air Ground Task Force Intelligence Course (Distinguished Graduate) Navy and Marine Corps Intelligence Training Center, VA (320 Hours) 1991 Imagery Interpretation Course (Distinguished Graduate) Goodfellow Air Force Base, TX, (892 Hours) : 2005 Naval Gunfire School － City , State 60 Hours) Masters Degree Webster University BS : General Studies Psychology Columbia College GPA: GPA: 3.10 General Studies Psychology GPA: 3.10 Skills Marine Corps/ Air Force, Army, ATP 3, ATP, C, CA, Concept, Consultant, databases, Driving, government, instruction, Instructor, instructing, Interpretation, Leadership, Machinist, managing, mentoring, weapons, Navy, network, developer, Organizational, Personnel, processes, Publication, research, Robotics, Safety, Writer ","
CONSULTANT
Summary
Solutions-focused, versatile management professional offering a comprehensive background supporting U.S. military operations in roles of increasing responsibility during a 30-year career in the United States Marine Corps. Effective communicator who quickly masters new roles and technologies to achieve positive results.
Highlights
Strong verbal communication
Extremely organized
Strong Managerial Skills
Attends to detail
Effective writing skills
Top Secret/SCI Security Clearance (Clearable).
Effective team leader
CPR certified
Firearms safety training
Trained in defensive tactics
Intelligence gathering techniques
Training in Emergency response
Able to handle extreme situations
Accomplishments
Effective leader of a period spanning 30 years in the United States Marine Corps. Deployed numerous times to hardship countries to assist in relief efforts as well as combat operations. Completed both my Bachelors and Masters degree's since retirement
Experience
Consultant October 2013 to October 2014 Company Name － City , State
Consultant for FSCX (Fort Sill Oklahoma).
Part time).
Assisting other doctrine writers in the efforts of revising all current doctrine, tactics, techniques and procedures manuals, to include ATP 3-09.13 (FM 3-09.13) The Battlefield Coordination Detachment (BCD) and ATP 3-09.43 Fire Support Techniques for The Battalion, utilizing the Army Doctrine 2015 format.
Primary Doctrine Writer September 2012 to September 2013 Company Name － City , State
Primary Doctrine Writer for Explosive Hazard Operations, Army Techniques Publication (ATP) 3-34.20/Marine Corps Reference Publication (MCRP) 3-17.2D.
Keybridge Technologies.
Acted as the primary author for Explosive Hazard Operations, doctrinal publication, ATP 3-34.20/MCRP 3-17.2D.
Gathered, analyzed, and wrote all information required to re-write an outdated version of FM 3-34.210 (Explosive Hazard Operations).
Possess extensive knowledge on Army and Marine Corps writing and doctrinal procedures.
Military Analyst September 2011 to August 2012 Company Name － City , State
Fort Leonard Wood, Mo.
Performing Capability Gap Analysis, Limited Doctrine, Organization, Training, Materiel, Leader Development and Education, and Facilities (DOTMPLF) Assessments and related research in support of the Directorate of Counter Improvised Explosive Device (DCIED).
Extremely knowledgeable on all databases that support the Defeat the Device Line of effort.
Possesses extensive knowledge on all Robotics and Hand Held Detectors currently used by Marines and Soldiers for Dismounted Operations in Afghanistan.
Familiar with all limitations and capabilities for each system.
Material developer with vast knowledge on all systems pertaining to current operations involving the Defeat the Device Working Group Thoroughly knowledgeable with all agencies involved in procuring Material Solutions for the Soldiers and Marines in the current Theater of Operations.
Thoroughly knowledgeable with the Joint Urgent Operational Needs Statements (JUONS) and all other databases that contain information to support the briefs for the DtD Line of Effort.
Extremely familiar with all Aerial Intelligence Surveillance and reconnaissance systems used by US forces through personal experience in combat in Iraq.
Familiar with all material solutions that pertain to Dismounted Operations, and how they are utilized during operations.
Identifying Gaps the Warfighters in Afghanistan through personal combat experience.
Authored/Co-Authored several Concept of Operations (CONOPS) and Techniques, Tactics and Procedures (TTP) for various gear tested for Afghanistan.
Provides extensive research on all material solutions to assist the Warfighter.
Extensive Air and Ground integration experience on the battlefield.
Possess an extreme amount of knowledge involving the entire Combat Arms Environment through personal experiences as a Marine Sergeant Major.
Currently hold a Secret Clearance.
Associate March 2009 to August 2011 Company Name － City , State
Fort Leonard Wood, Mo.
Performing Capability Gap Analysis, Limited Doctrine, Organization, Training, Materiel, Leader Development and Education, and Facilities (DOTMPLF) Assessments and related research in support of the Directorate of Counter Improvised Explosive Device (DCIED).
Material developer with vast knowledge on all systems pertaining to current operations involving the Defeat the Device Working Group Extremely familiar with all Aerial Intelligence Surveillance and reconnaissance systems used by US forces.
Identifying Gaps the Warfighters in Iraq and Afghanistan through personal experience.
Authored/Co-Authored several Concept of Operations (CONOPS) and Techniques, Tactics and Procedures (TTP) for various gear tested for Afghanistan.
Provides extensive research on all material solutions to assist the Warfighter.
Associate March 2008 to March 2009 Company Name － City , State
Booz Allen Hamilton, Training& Doctrine Developer for Maneuver Support Center of Excellence (MSCoE) Directorate of Training (MDoT), Fort Leonard wood, MO.
Member of a four person team that produced a much needed Sensitive Site Exploitation Field Manual Subject Matter Expert on Site Exploitation Identified and researched sensitive exploitation concepts, supporting the development of identifying units and agencies involved in the Site Exploitation Doctrine for MSCoE.
Lead Instructor September 2007 to March 2008 Company Name － City , State
Instructor for Combat and Advanced Search at Combined Explosives Hazard Center, Fort Leonard Wood, MO.
Member of an Eight Man Search Instructor Team.
Instructed several areas of search as it applies to operations in both Iraq and Enduring Freedom.
Provided Instruction on Search Techniques to both Army and Marine units prior to deployments.
Instructed on following areas: Occupied and Unoccupied Buildings, Area, Route, Person, Vehicle and Check Points.
Senior Enlisted Leader October 2005 to June 2006 Company Name － City , State
responsible for the mentoring of over 6,000 Marines and Sailors preparing for combat deployments to Iraq and Afghanistan.
Monitored the training of 6 Rotary Wing Squadrons, to ensure tactics were current with both combat theaters of operation.
Command Sergeant Major May 2003 to October 2005 Company Name － City , State
15th Marine Expeditionary Unit (Special Operations Capable) MEU (SOC) , First Marine Expeditionary Unit, Camp Pendleton, CA.
Acted as the Senior Enlisted Leader, responsible for the mentoring of over 2,800 Marines and Sailors for combat operations in Iraq.
Developed Tactics Techniques and Procedures to support current engagements in both theaters for Counter Improvised Explosive Device awareness.
Aggressively trained and Instructed Marines and Sailors on all weapons systems organic to the MEU (SOC).
Acted as the Liaison between the Amphibious Ready Group (ARG) and the MEU (SOC) throughout 2 combat deployments.
Oversight of combat operations and relief efforts for Iraqi people in Anbar Province; included IED attacks, deploying dismounted patrols in support of operations and oversight of humanitarian relief.
He was directly involved in the planning and execution phases for combat operations involving over three thousand Marines and Sailors.
Served two tours in Iraq.
Personally directed on site relief operations in response for the Tsunami in Sumatra, Indonesia.
Provided around the clock support to relief effort and coordinated with US, Sumatran, Australian government agencies, as well as Non-Governmental organizations on scene.
Subject matter expert, instructor/writer, firearms instructor, small and large group leader for planning and implementing protective services operations required to maintain military protective services; completed Antiterrorism Evasive Driving Course, given by Gryphon Security Group.
Utilized operational expertise and knowledge of educational and training principles, and techniques to present instruction in: Dismounted Patrols, concepts, organization, and employment of tactics, units and weapons employment, critical operational techniques and specialized physical and technical skills required of protective services detail members.
Utilized military weapons expertise and skill to conduct weapons training.
Acted as the Range Safety Officer while Embarked aboard U.S Navy vessel.
Possess extensive knowledge on the doctrinal writing process for both the Army and the Marine Corps.
Performed duties as an integral member with CEHC for over four years, focusing on Defeat the Device (DtD) LOE, capability gap analysis, and supporting CIED efforts.
Has assessed or analyzed over 40 capability gaps as well as numerous Doctrine, Organization, Training, Materiel, Leadership, Personnel, and Facilities (DOTMLPF) assessments over four years.
Was an integral member of the Search Instructor team at CEHC, instructing both Marines and Soldiers preparing to deploy to Theater for combat operations.
Developed and refined the process for gathering and tracking critical material system requirements and related information as well as the related processes to conduct capability gap analysis that is clearly articulated to the Army CIED leadership.
This effort is by managing the consolidation of all Joint Urgent Operational Needs Statements (JUONS) for the CEHC.
Served on 5 MEU (SOC) deployments and several overseas tours throughout my 30 year career.
Assisted in the planning and execution of military operations, from platoon through Marine Expeditionary Force (MEF) levels, with safety continually in mind.
Performed numerous risk assessments for the safety and welfare of Marines/Sailors and their facilities during peacetime and combat operations.
Has developed an extensive network of contacts throughout the United States Army as well as the United States Marine Corps to assist in the Defeat the Device Working Group.
Education
Master of Arts : Business Organizational Security Management , December 19 2014 GPA: GPA: 3.82 Business Organizational Security Management GPA: 3.82
Military Mobile Protection Course, Gryphon Security Group (60 Hours) 2005 High Risk Personnel Course, Quantico, VA. (60 Hours) 1993 First Sergeants Course, El Toro, CA. (40 Hours) 1993 Advanced Staff Non Commissioned Officers Course (Distinguished Graduate) El Toro, CA (240 Hours) 1992 Marine Air Ground Task Force Intelligence Course (Distinguished Graduate) Navy and Marine Corps Intelligence Training Center, VA (320 Hours) 1991 Imagery Interpretation Course (Distinguished Graduate) Goodfellow Air Force Base, TX, (892 Hours) : 2005 Naval Gunfire School － City , State
60 Hours)
Masters Degree Webster University
BS : General Studies Psychology Columbia College GPA: GPA: 3.10 General Studies Psychology GPA: 3.10
",CONSULTANT
88907739," CONSULTANT Professional Summary High-achieving management professional and effective consultant possessing excellent communication, organizational and analytical capabilities with about 4 years of experience in devising innovative strategies and solutions to resolve complex business challenges. Adept at managing projects, vendors, analyzing organizational operations, and performing customer journey, competitor and gap analysis. High-achieving management professional and effective consultant with excellent communication, organizational and analytical capabilities and about 4 years of experience in devising innovative strategies and solutions to resolve complex business challenges. Adept at managing projects, vendors, analyzing organizational operations, and performing customer journey, competitor and gap analysis. Skills Strategy & Operations Process Optimization Digital Transformation Cross Functional Team Management Project/Product Management Agile/Lean Methodologies Work History Consultant Company Name - City , State 06/2015 - Current American Global Computer Security Software Fortune 500 Company Managed and delivered a project to implement and integrate a new content management platform to create a unified brand experience, support scalability, growth and enhance digital presence for client's business - post acquisition Led cross-functional global teams consisting of technical, business and functional representatives and achieved key milestones on time with quality deliverables Prioritized, escalated and resolved issues with internal and external stakeholders Directly managed 3rd party vendor and offshore teams. Client: American Consumer Food Products and Services Company Provided recommendations around User Centered Design and ADA compliance for E-Commerce Implementation project Performed Digital Conversion analysis using Google Analytics tool Performed User Acceptance Testing to provide recommendations around usability and functional design Generated process flow diagrams for knowledge transfer during project closure phase. Eminence and Firm Development Contributions Extensive experience working with senior management and stakeholders to develop client proposals and RFP's Worked with partners to enhance Deloitte Digital's new market offering and business development efforts. Product Strategy Intern Company Name - City 09/2015 - 12/2015 Led a practicum team at Carnegie Mellon University to understand IBM Bluemix (PaaS), cloud based solution and use business frameworks to perform market, competitor and customer journey analysis Liaised with cross functional teams to assess opportunities in marketplace, determine synergies and align business unit goals with corporate strategy Worked with senior management and stakeholders to develop strategy for to enhance awareness, increase conversion and explore new market opportunities to scale the client's user base. Assistant Operations Manager Company Name - City 07/2012 - 10/2013 Business Strategy & Vendor Management: Automation of Hub, typical model and replication Reported to Chief Operating Officer to recommend company wide automation strategies and vendor selection Conducted gap analysis, market research, competitor and financial analysis to propose short, mid and long term strategies to the Executive team. Project Management: RFID Project Member of the core project management team responsible for coordinated of cross-functional teams to achieve project milestones Focused on process improvement and optimization to enhance team productivity Defined the Key Performance Indicator's to evaluate vendors. Academic Projects Company Name 08/2014 - 12/2015 Software Product Strategy: Conceptualized and launched Online E-commerce store, developed Product Strategy and Roadmap, and produced Engineering, Financial and Marketing plan Commercialization of IP: Developed Go-to- Market Strategy, Product Roadmap and proposed Business Model to launch CMU's Automatic Speech Recognition Technology and presented to Sand Hill Angel Investors Software Requirement and Interaction Design: Designed a working prototype for the first responders using the human centered user design approach Human Computer interaction: Designed an Apple watch prototype for Porsche customers by accessing contextual interviews, creating personas, generating scenarios and story boards Survivable Social Network on Chip: Performed Object Oriented Analysis and Design along with the estimation, planning, development, measurement and tracking of the software project using the hybrid development approach. Education Master of Science : Software Management Carnegie Mellon University - 2014 Recipient of the Software Management Fellowship for academic excellence at Carnegie Mellon University Selected by Chief Operating Officer to consult on automation strategies for the product offerings [ Master of Science : Software Management Carnegie Mellon University - 2014 Recipient of the Software Management Fellowship for academic excellence at Carnegie Mellon University, GPA:3.8 MBA : International Business Institute of Technology & Management - 2012 Distinction - First Class, GPA: 4.0 MBA : International Business International Business Institute of Technology and Management India GPA: 4.0 Skills .NET, academic, ADA, Adobe, Apple, approach, Automation, business development, Business Process, Business Strategy, Consulting, content management, Conversion, Client, Data Analysis, E-Commerce, senior management, Financial, financial analysis, functional, Google Analytics, Government, Hub, IBM, International Business, investments, IP, Marketing plan, market research, Market Strategy, marketing, market, MBA, C#, Excel, Microsoft Office Suite, Power Point, Word, Network, Object Oriented Analysis and Design, optimization, policies, process improvement, Project Management, proposals, quality, Requirement, Research, RFP, Scrum, SDLC, Speech, MS SQL, Strategy, Strategy Development, Vendor Management, Vendor
Management, Visio, websites Business skills: Business Strategy, Product Strategy, Consulting, Data Analysis, Gap Analysis, Customer Journey Analysis, Competitor Analysis, Market Research, Requirement Gathering,Product Management, Vendor Management Tools: Balsamiq, ALM Octane, Agile Manager, Trello, Version One, Microsoft Office Suite, Visio Methodologies: Agile, Kanban, Lean, Human Centered design, Design Thinking ","
CONSULTANT
Professional Summary
High-achieving management professional and effective consultant possessing excellent communication, organizational and analytical capabilities with about 4 years of experience in devising innovative strategies and solutions to resolve complex business challenges. Adept at managing projects, vendors, analyzing organizational operations, and performing customer journey, competitor and gap analysis.
High-achieving management professional and effective consultant with excellent communication, organizational and analytical capabilities and about 4 years of experience in devising innovative strategies and solutions to resolve complex business challenges. Adept at managing projects, vendors, analyzing organizational operations, and performing customer journey, competitor and gap analysis.
Skills
Strategy & Operations
Process Optimization
Digital Transformation
Cross Functional Team Management
Project/Product Management
Agile/Lean Methodologies
Work History
Consultant Company Name - City , State 06/2015 - Current
American Global Computer Security Software Fortune 500 Company Managed and delivered a project to implement and integrate a new content management platform to create a unified brand experience, support scalability, growth and enhance digital presence for client's business - post acquisition Led cross-functional global teams consisting of technical, business and functional representatives and achieved key milestones on time with quality deliverables Prioritized, escalated and resolved issues with internal and external stakeholders Directly managed 3rd party vendor and offshore teams.
Client: American Consumer Food Products and Services Company Provided recommendations around User Centered Design and ADA compliance for E-Commerce Implementation project Performed Digital Conversion analysis using Google Analytics tool Performed User Acceptance Testing to provide recommendations around usability and functional design Generated process flow diagrams for knowledge transfer during project closure phase.
Eminence and Firm Development Contributions Extensive experience working with senior management and stakeholders to develop client proposals and RFP's Worked with partners to enhance Deloitte Digital's new market offering and business development efforts.
Product Strategy Intern Company Name - City 09/2015 - 12/2015
Led a practicum team at Carnegie Mellon University to understand IBM Bluemix (PaaS), cloud based solution and use business frameworks to perform market, competitor and customer journey analysis Liaised with cross functional teams to assess opportunities in marketplace, determine synergies and align business unit goals with corporate strategy Worked with senior management and stakeholders to develop strategy for to enhance awareness, increase conversion and explore new market opportunities to scale the client's user base.
Assistant Operations Manager Company Name - City 07/2012 - 10/2013
Business Strategy & Vendor Management: Automation of Hub, typical model and replication Reported to Chief Operating Officer to recommend company wide automation strategies and vendor selection Conducted gap analysis, market research, competitor and financial analysis to propose short, mid and long term strategies to the Executive team.
Project Management: RFID Project Member of the core project management team responsible for coordinated of cross-functional teams to achieve project milestones Focused on process improvement and optimization to enhance team productivity Defined the Key Performance Indicator's to evaluate vendors.
Academic Projects Company Name 08/2014 - 12/2015
Software Product Strategy: Conceptualized and launched Online E-commerce store, developed Product Strategy and Roadmap, and produced Engineering, Financial and Marketing plan Commercialization of IP: Developed Go-to- Market Strategy, Product Roadmap and proposed Business Model to launch CMU's Automatic Speech Recognition Technology and presented to Sand Hill Angel Investors Software Requirement and Interaction Design: Designed a working prototype for the first responders using the human centered user design approach Human Computer interaction: Designed an Apple watch prototype for Porsche customers by accessing contextual interviews, creating personas, generating scenarios and story boards Survivable Social Network on Chip: Performed Object Oriented Analysis and Design along with the estimation, planning, development, measurement and tracking of the software project using the hybrid development approach.
Education
Master of Science : Software Management Carnegie Mellon University - 2014 Recipient of the Software Management Fellowship for academic excellence at Carnegie Mellon University Selected by Chief Operating Officer to consult on automation strategies for the product offerings [
Master of Science : Software Management Carnegie Mellon University - 2014
Recipient of the Software Management Fellowship for academic excellence at Carnegie Mellon University, GPA:3.8
MBA : International Business Institute of Technology & Management - 2012
Distinction - First Class, GPA: 4.0
MBA : International Business International Business Institute of Technology and Management India GPA: 4.0
Skills
.NET, academic, ADA, Adobe, Apple, approach, Automation, business development, Business Process, Business Strategy, Consulting, content management, Conversion, Client, Data Analysis, E-Commerce, senior management, Financial, financial analysis, functional, Google Analytics, Government, Hub, IBM, International Business, investments, IP, Marketing plan, market research, Market Strategy, marketing, market, MBA, C#, Excel, Microsoft Office Suite, Power Point, Word, Network, Object Oriented Analysis and Design, optimization, policies, process improvement, Project Management, proposals, quality, Requirement, Research, RFP, Scrum, SDLC, Speech, MS SQL, Strategy, Strategy Development, Vendor Management, Vendor
Management, Visio, websites
Business skills: Business Strategy, Product Strategy, Consulting, Data Analysis, Gap Analysis, Customer Journey Analysis, Competitor Analysis, Market Research, Requirement Gathering,Product Management, Vendor Management
Tools: Balsamiq, ALM Octane, Agile Manager, Trello, Version One, Microsoft Office Suite, Visio
Methodologies: Agile, Kanban, Lean, Human Centered design, Design Thinking
",CONSULTANT
22571461," STAFF CONSULTANT Summary Experienced professional with project management skills and experience in marketing, supply, and financial performance reporting. Experience also includes analyzing data/problems and communicating findings or solutions. Oil and gas and consulting industry experience. Praised by management for always keeping a positive attitude and meeting deadlines. Originally from Oklahoma, and looking to move back if offered the position being discussed. Skills Project Management Financial Planning, Reporting, and Performance Client Relations HR/Payroll Systems Business Analysis and Research Microsoft PowerPoint, Word, and Excel Experience Staff Consultant 09/2016 to 09/2017 Company Name City , State Provided project management expertise to clients during engagements, as well as project and financial reporting. Analyzed project performance and communicated updates to key players. Performed extensive research to best fit client needs. Provided project management support for the implementation of a new shared services center for a logistics client; resulting in the client's employees were able to more efficiently access and complete HR requests. Assisted in the development of a multiple location labor market study for an oil and gas industry client. Provided the client with pros and cons of opening new business in various locations, which allowed the client to make the best location decision. Supported a payroll implementation for a distribution client operating in the U.S. and Canada, resulting in easier payroll processing for the client. Supported the development of HR processes, policies, templates, and a high-level process map for a foreign oil and gas client. Provided client with a U.S. based HR employee handbook. Financial Analyst Intern 05/2015 to 08/2015 Company Name City , State Analyzed financial spreadsheets and communicated findings to upper management. Generated oil well tax spreadsheets and analyzed for refund opportunities. Focused on sales and severance tax fields. Worked on refund projects for clients. Provided clients refunds discovered during the review process. Gathered information while performing field work at the client site. Inserted this information in to the spreadsheets to be used in the review process. Developed and reviewed summary spreadsheets containing well locations and payments. Spreadsheets were used to track company well location performance and client payments. This analysis allowed decision makers to better manage well location performance and payments. Brady E. Biggs | 918.344.3202 | Bradybiggs918@gmail.com | Page 2
www.linkedin.com/in/brady-biggs-32999993. VP Philanthropy 01/2015 to 05/2015 Company Name City , State Manufactured a product, confirmed the supply was consistently accurate, marketed and sold the product, and donated the earnings to a local charity. Applied academic preparation with real world business experiences. Secured a business loan, developed and sold a product, generated revenue, and repaid the loan. Identified potential philanthropies to donate the company's time and profits. Volunteered time and profits to selected philanthropies. Volunteer Leader 08/2014 to 08/2015 Company Name City , State Developed key leadership skills and qualities through mentoring middle school aged children. Donated 150+ hours of service, striving to improve confidence and leadership. Taught daily to groups of children by applying games, music, and everyday life to help drive the lessons. Education and Training Bachelor of Business and Administrative Management (BBA) The University of Oklahoma City , State Activities and Honors American Management Association
*Independent Petroleum Association of America
*International Federation of Accountants
*National Association of Sales Professionals Skills academic, Business Analysis and Research, com, client, clients, Client Relations, financial, Financial Planning, financial reporting, HR, leadership, leadership skills, logistics, market, mentoring, access, Excel, Microsoft PowerPoint, Word, oil, Payroll, payroll processing, policies, processes, Project Management, Reporting, research, sales, Spreadsheets, tax Additional Information HONORS/ACTIVITIES
*Charles C. Faranna Scholarship
*Nik Hanig Memorial Scholarship
*Bixby Rotary Club Scholarship
*Broken Arrow Rotary Club Scholarship
*Delta Upsilon Social Fraternity
*Campus Activities Council Volunteer (Relay for Life, Soonerthon, Big Event, Second Chance) ","
STAFF CONSULTANT
Summary
Experienced professional with project management skills and experience in marketing, supply, and financial performance reporting. Experience also includes analyzing data/problems and communicating findings or solutions. Oil and gas and consulting industry experience. Praised by management for always keeping a positive attitude and meeting deadlines. Originally from Oklahoma, and looking to move back if offered the position being discussed.
Skills
Project Management
Financial Planning, Reporting, and Performance
Client Relations
HR/Payroll Systems
Business Analysis and Research Microsoft PowerPoint, Word, and Excel
Experience
Staff Consultant 09/2016 to 09/2017 Company Name City , State
Provided project management expertise to clients during engagements, as well as project and financial reporting.
Analyzed project performance and communicated updates to key players.
Performed extensive research to best fit client needs.
Provided project management support for the implementation of a new shared services center for a logistics client; resulting in the client's employees were able to more efficiently access and complete HR requests.
Assisted in the development of a multiple location labor market study for an oil and gas industry client.
Provided the client with pros and cons of opening new business in various locations, which allowed the client to make the best location decision.
Supported a payroll implementation for a distribution client operating in the U.S.
and Canada, resulting in easier payroll processing for the client.
Supported the development of HR processes, policies, templates, and a high-level process map for a foreign oil and gas client.
Provided client with a U.S.
based HR employee handbook.
Financial Analyst Intern 05/2015 to 08/2015 Company Name City , State
Analyzed financial spreadsheets and communicated findings to upper management.
Generated oil well tax spreadsheets and analyzed for refund opportunities.
Focused on sales and severance tax fields.
Worked on refund projects for clients.
Provided clients refunds discovered during the review process.
Gathered information while performing field work at the client site.
Inserted this information in to the spreadsheets to be used in the review process.
Developed and reviewed summary spreadsheets containing well locations and payments.
Spreadsheets were used to track company well location performance and client payments.
This analysis allowed decision makers to better manage well location performance and payments.
VP Philanthropy 01/2015 to 05/2015 Company Name City , State
Manufactured a product, confirmed the supply was consistently accurate, marketed and sold the product, and donated the earnings to a local charity.
Applied academic preparation with real world business experiences.
Secured a business loan, developed and sold a product, generated revenue, and repaid the loan.
Identified potential philanthropies to donate the company's time and profits.
Volunteered time and profits to selected philanthropies.
Volunteer Leader 08/2014 to 08/2015 Company Name City , State
Developed key leadership skills and qualities through mentoring middle school aged children.
Donated 150+ hours of service, striving to improve confidence and leadership.
Taught daily to groups of children by applying games, music, and everyday life to help drive the lessons.
Education and Training
Bachelor of Business and Administrative Management (BBA) The University of Oklahoma City , State
Activities and Honors
American Management Association
*Independent Petroleum Association of America
*International Federation of Accountants
*National Association of Sales Professionals
Skills
academic, Business Analysis and Research, com, client, clients, Client Relations, financial, Financial Planning, financial reporting, HR, leadership, leadership skills, logistics, market, mentoring, access, Excel, Microsoft PowerPoint, Word, oil, Payroll, payroll processing, policies, processes, Project Management, Reporting, research, sales, Spreadsheets, tax
Additional Information
HONORS/ACTIVITIES
*Charles C. Faranna Scholarship
*Nik Hanig Memorial Scholarship
*Bixby Rotary Club Scholarship
*Broken Arrow Rotary Club Scholarship
*Delta Upsilon Social Fraternity
*Campus Activities Council Volunteer (Relay for Life, Soonerthon, Big Event, Second Chance)
",CONSULTANT
24548333," SENIOR SPECIALTY SALES REPRESENTATIVE Summary Decisive seasoned Bio-pharmaceutical sales representative who drives territory growth through creative and innovative marketing strategies. Skilled at analyzing market trends and customer needs to develop highly-effective and targeted campaigns to drive revenue. Highlights Account management Customer service-oriented Quantitative analysis Deadline-driven Presentations Cross-functional team leadership Microsoft Office Suite expert Market segmentation Project management Competitive analysis Trade shows Accomplishments Launched aggressive growth plans that helped increase customer base of Flumist from 15 to 94 customers in the geography in 3 years. Presented PowerPoint presentation to Executive Leadership Team on customer segmentation strategy and customer returns strategy. Resulting program increased volume sales by 1Million in 1 year Provided subject matter content to a sales module on successful selling in a hospital environment. Resulting sales training from this module lead to significant increase in Synagis revenue from hospital sales and greater confidence of sales reps to enter hospital systems Created a project to increase sales team's collaboration. Used company's SharePoint Service to create a workspace for field use. Worked with Effectiveness Team to roll out a similar platform using Box.com. Program has been incorporated by Astra Zeneca to share information and increase collaboration of sales and commercial teams Experience SENIOR SPECIALTY SALES REPRESENTATIVE 01/2006 to 01/2010 Company Name City , State Key Responsibilities included: Marketing and promoting CVD products to NYC CV, Endocrinology, and Nephrology specialists and hospitals. Business Planning, Sales Forecasting and strong use of Excel. Meeting and exceeding sales goals. Built strong business relationships with healthcare executives and key opinion leaders. Strong collaboration with internal partners. Selected Accomplishments Awards of Excellence; 2007, 2008, 2009, resulting from collaborating and setting framework to open product contract negotiations, KOL identification, and press for formulary access at NYPH Cornell. Regional Market Events Think Tank Committee appointment - 2009: appointed to team by Regional Sales Director following market decline of Zetia, a direct result of sales performance and district leadership and initiatives Directors Award for ranking in the 20% of national sales team - 2008: strong sales achievement, measured by sales reports and strong performance reviews. Achieved by uncovering an unmet need in territory Zetia Product Advisory Committee Appointment 2008: consulted Marketing Department as a team on brand initiatives, a direct result of strong sales performance and year end reviews. 01/2003 to 01/2005 Company Name NYC Teaching Hospitals, NYC & NJ Pulmonologists. 8 hospital Formulary Placements and 3 hospital Protocol Implementations to achieve 115% to goal achievement and 140% to goal for new product launch. Achieved and exceeded sales goals YOY throughout tenure. Zithromax Product Advisory board appointments. 01/2001 to 01/2005 Company Name City , State Responsibilities include the promotion of key branded products to Internal Medicine, Pulmonologists Cardiologists, Nephrologists, Allergists, Dermatologists, Psychiatrists, Geriatric Specialists, Neurologists, Otolaryngologists, and NYC Hospital Teaching Institutions. Guest Regional and National Trainer Appointments
PROFESSIONAL HEALTHCARE REPRESENTATIVE 01/2001 to 01/2003 Circle of Excellence Sales Award Trip Winner Rookie of the Year Award Regional Performance Fund Award for stepping into vacant Hospital Territory in district and driving sales Achieved and exceeded sales goals throughout tenure Multiple appointments to marketing product advisory boards due to achievements with field sales. Education Bachelor of Science : Business Certificate - Marketing International Marketing Biology 2015 City , State GPA: GPA: 3.10 Business Certificate - Marketing International Marketing Biology GPA: 3.10 Biology and Chemistry 1998 City , State GPA: Dean's List 1998 Academic Coach: Sports and Athletic Association Biology and Chemistry Dean's List 1998 Worked 30 Hrs/week in food and beverage services to support education financial requirements Languages English, Spanish (conversational) Interests Hockey, Triathlete, Music - Piano and Guitar, Woodworking and Carpentry Additional Information ACTIVITIES:
Hockey, Triathlete, Music - Piano and Guitar, Woodworking and Carpentry Skills Academic, Acrobat, Adobe, Photoshop, Business Planning, Coach, contract negotiations, driving, Endocrinology, English, financial, Illustrator, Internal Medicine, leadership, Director, Market, Marketing, access, Excel, MS Office Suite, Publisher, Windows 8, Windows, performance reviews, press, marketing product, promotion, Sales, Sales Forecasting, sales reports, Spanish, Teaching ","
SENIOR SPECIALTY SALES REPRESENTATIVE
Summary
Decisive seasoned Bio-pharmaceutical sales representative who drives territory growth through creative and innovative marketing strategies. Skilled at analyzing market trends and customer needs to develop highly-effective and targeted campaigns to drive revenue.
Highlights
Account management
Customer service-oriented
Quantitative analysis
Deadline-driven
Presentations
Cross-functional team leadership
Microsoft Office Suite expert
Market segmentation
Project management
Competitive analysis
Trade shows
Accomplishments
Launched aggressive growth plans that helped increase customer base of Flumist from 15 to 94 customers in the geography in 3 years.
Presented PowerPoint presentation to Executive Leadership Team on customer segmentation strategy and customer returns strategy. Resulting program increased volume sales by 1Million in 1 year
Provided subject matter content to a sales module on successful selling in a hospital environment. Resulting sales training from this module lead to significant increase in Synagis revenue from hospital sales and greater confidence of sales reps to enter hospital systems
Created a project to increase sales team's collaboration. Used company's SharePoint Service to create a workspace for field use. Worked with Effectiveness Team to roll out a similar platform using Box.com. Program has been incorporated by Astra Zeneca to share information and increase collaboration of sales and commercial teams
Experience
SENIOR SPECIALTY SALES REPRESENTATIVE 01/2006 to 01/2010 Company Name City , State
Key Responsibilities included: Marketing and promoting CVD products to NYC CV, Endocrinology, and Nephrology specialists and hospitals.
Business Planning, Sales Forecasting and strong use of Excel.
Meeting and exceeding sales goals.
Built strong business relationships with healthcare executives and key opinion leaders.
Strong collaboration with internal partners.
Selected Accomplishments Awards of Excellence; 2007, 2008, 2009, resulting from collaborating and setting framework to open product contract negotiations, KOL identification, and press for formulary access at NYPH Cornell.
Regional Market Events Think Tank Committee appointment - 2009: appointed to team by Regional Sales Director following market decline of Zetia, a direct result of sales performance and district leadership and initiatives Directors Award for ranking in the 20% of national sales team - 2008: strong sales achievement, measured by sales reports and strong performance reviews.
Achieved by uncovering an unmet need in territory Zetia Product Advisory Committee Appointment 2008: consulted Marketing Department as a team on brand initiatives, a direct result of strong sales performance and year end reviews.
01/2003 to 01/2005 Company Name
NYC Teaching Hospitals, NYC & NJ Pulmonologists.
8 hospital Formulary Placements and 3 hospital Protocol Implementations to achieve 115% to goal achievement and 140% to goal for new product launch.
Achieved and exceeded sales goals YOY throughout tenure.
Zithromax Product Advisory board appointments.
01/2001 to 01/2005 Company Name City , State
Responsibilities include the promotion of key branded products to Internal Medicine, Pulmonologists Cardiologists, Nephrologists, Allergists, Dermatologists, Psychiatrists, Geriatric Specialists, Neurologists, Otolaryngologists, and NYC Hospital Teaching Institutions.
Guest Regional and National Trainer Appointments
PROFESSIONAL HEALTHCARE REPRESENTATIVE 01/2001 to 01/2003
Circle of Excellence Sales Award Trip Winner Rookie of the Year Award Regional Performance Fund Award for stepping into vacant Hospital Territory in district and driving sales Achieved and exceeded sales goals throughout tenure Multiple appointments to marketing product advisory boards due to achievements with field sales.
Education
Bachelor of Science : Business Certificate - Marketing International Marketing Biology 2015 City , State GPA: GPA: 3.10 Business Certificate - Marketing International Marketing Biology GPA: 3.10
Biology and Chemistry 1998 City , State GPA: Dean's List 1998 Academic Coach: Sports and Athletic Association Biology and Chemistry Dean's List 1998 Worked 30 Hrs/week in food and beverage services to support education financial requirements
Languages
English, Spanish (conversational)
Interests
Hockey, Triathlete, Music - Piano and Guitar, Woodworking and Carpentry
Additional Information
ACTIVITIES:
Hockey, Triathlete, Music - Piano and Guitar, Woodworking and Carpentry
",HEALTHCARE
67582956," PROJECT DESIGNER Summary Team-oriented and client-focused Civil Engineer with 16 years of experience who designs environmentally-conscious and cost-effective public infrastructure solutions. Dedicated [job title] with excellent technical, analytical and communication skills demonstrated by [number] years of experience. Highlights Team Player Organized/ Detail-oriented Microstation/Geopak Design Software Corridor Modeling Design Software AutoCAD Civil 3D Erosion and sedimentation control Highway design Project management MS Office (Word, Excel, PowerPoint) Quality Control Accomplishments Microstation Software Utilization   Produced drawings and maintained, archived and retrieved CAD files and drawing documents for the completion of four commercial projects. Presentations Created presentation materials for sales, customer relations and management purposes. C ADD Training Supervised and trained associate drafters. Organized and delegated projects according to co-workers abilities. Experience Project Designer 10/2001 to 01/2014 Company Name City , State Roadway and highway design including new alignments, reconstruction, widening, rehabilitation and retro-fit projects for state agencies such as KDOT, MoDOT and local municipalities in the Kansas City Metro area. My responsibilities include developing typical sections, setting horizontal and vertical alignments, creating cross sections, setting right-of-way and temporary easements, traffic control plan, erosion control plan, addressing drainage issues, calculating quantities, preparing engineer's estimate, attending public meetings, QCQA and preparing project specifications. Advised the project manager regarding construction material costs and quantity calculations. Aided other departments in the development of plans and cost estimates on road, parking lot and drainage projects. Implemented complex design software and drawing tools to plan and design transportation systems.Created detailed public reports regarding bid proposals,property exhibits and descriptions. Oversaw technical engineering staff to guarantee the successful completion of the project. Prepared standard engineering computations and designs. Produced and issued precise technical specifications and data sheets. Operated computer-assisted engineering and design software to complete engineering tasks by deadline on an ad hoc basis. Project Designer Engineers & Architects 09/1997 to 10/2001 Company Name City , State Roadway and highway design including new alignments, reconstruction, widening, and rehabilitation projects for state agencies such as KDOT, NDOR and for the City of Salina, Kansas. My responsibilities included developing typical sections, setting horizontal and vertical alignments, setting right-of-way and temporary easements, traffic control plan, erosion control plan, storm sewer design, calculating quantities and the construction observation on a triple 10'x8' RCB for the Kansas Department of Transportation. Tested soil to determine the adequacy and strength of concrete, asphalt and steel foundations.Advised the project manager regarding construction material costs and quantity calculations.Implemented complex design software and drawing tools to plan and design transportation and hydraulic systems.Prepared standard engineering computations, surveys and designs.Oversaw technical engineering staff to guarantee the successful completion of the project. Summer Intern 05/1996 to 08/1996 Company Name City , State Performed construction observation on U.S. 166 from Arkansas City to Sedan, KS and K-360 which bypassed Winfield, KS to the South. Tested soil to determine the adequacy and strength of concrete, asphalt and steel foundations.Created detailed technical drawings of structural designs according to specifications for residential, retail, commercial and industrial projects.Assessed and re-designed facility plans based on sales requirements and revised business model. Education Bachelor of Science : Healthcare Management Present National American University City , State Healthcare Management Coursework in Healthcare Management   Bachelor of Science : Civil Engineering 05/1997 Kansas State University City , State , USA Coursework in [Course Name] Student Member of ASCE and SWE Engineering/Minor in Geology Emporia State University City , State , USA Coursework in [Course Name] Interests Shafer, Kline & Warren, Inc./Technician Skills 3D, AutoCAD, Design Software, Detail-oriented, engineer, meetings, Excel, Microsoft Word, Microstation, Modeling, Team Player, Transportation Additional Information Shafer, Kline & Warren, Inc./Technician ","
PROJECT DESIGNER
Summary
Team-oriented and client-focused Civil Engineer with 16 years of experience who designs environmentally-conscious and cost-effective public infrastructure solutions.
Dedicated [job title] with excellent technical, analytical and communication skills demonstrated by [number] years of experience.
Highlights
Team Player
Organized/ Detail-oriented
Microstation/Geopak Design Software
Corridor Modeling Design Software
AutoCAD Civil 3D
Erosion and sedimentation control
Highway design
Project management
MS Office (Word, Excel, PowerPoint)
Quality Control
Accomplishments
Microstation Software Utilization  
Produced drawings and maintained, archived and retrieved CAD files and drawing documents for the completion of four commercial projects.
Presentations
Created presentation materials for sales, customer relations and management purposes. C ADD Training
Supervised and trained associate drafters.
Organized and delegated projects according to co-workers abilities.
Experience
Project Designer 10/2001 to 01/2014 Company Name City , State
Roadway and highway design including new alignments, reconstruction, widening, rehabilitation and retro-fit projects for state agencies such as KDOT, MoDOT and local municipalities in the Kansas City Metro area.
My responsibilities include developing typical sections, setting horizontal and vertical alignments, creating cross sections, setting right-of-way and temporary easements, traffic control plan, erosion control plan, addressing drainage issues, calculating quantities, preparing engineer's estimate, attending public meetings, QCQA and preparing project specifications.
Advised the project manager regarding construction material costs and quantity calculations.
Aided other departments in the development of plans and cost estimates on road, parking lot and drainage projects.
Implemented complex design software and drawing tools to plan and design transportation systems.Created detailed public reports regarding bid proposals,property exhibits and descriptions.
Oversaw technical engineering staff to guarantee the successful completion of the project.
Prepared standard engineering computations and designs.
Produced and issued precise technical specifications and data sheets.
Operated computer-assisted engineering and design software to complete engineering tasks by deadline on an ad hoc basis.
Project Designer Engineers & Architects 09/1997 to 10/2001 Company Name City , State
Roadway and highway design including new alignments, reconstruction, widening, and rehabilitation projects for state agencies such as KDOT, NDOR and for the City of Salina, Kansas.
My responsibilities included developing typical sections, setting horizontal and vertical alignments, setting right-of-way and temporary easements, traffic control plan, erosion control plan, storm sewer design, calculating quantities and the construction observation on a triple 10'x8' RCB for the Kansas Department of Transportation.
Tested soil to determine the adequacy and strength of concrete, asphalt and steel foundations.Advised the project manager regarding construction material costs and quantity calculations.Implemented complex design software and drawing tools to plan and design transportation and hydraulic systems.Prepared standard engineering computations, surveys and designs.Oversaw technical engineering staff to guarantee the successful completion of the project.
Summer Intern 05/1996 to 08/1996 Company Name City , State
Performed construction observation on U.S.
166 from Arkansas City to Sedan, KS and K-360 which bypassed Winfield, KS to the South.
Tested soil to determine the adequacy and strength of concrete, asphalt and steel foundations.Created detailed technical drawings of structural designs according to specifications for residential, retail, commercial and industrial projects.Assessed and re-designed facility plans based on sales requirements and revised business model.
Education
Bachelor of Science : Healthcare Management Present National American University City , State
Healthcare Management
Coursework in Healthcare Management  
Bachelor of Science : Civil Engineering 05/1997 Kansas State University City , State , USA
Coursework in [Course Name]
Student Member of ASCE and SWE
Engineering/Minor in Geology Emporia State University City , State , USA
Coursework in [Course Name]
Interests
Shafer, Kline & Warren, Inc./Technician
Skills
3D, AutoCAD, Design Software, Detail-oriented, engineer, meetings, Excel, Microsoft Word, Microstation, Modeling, Team Player, Transportation
Additional Information
Shafer, Kline & Warren, Inc./Technician
",DESIGNER
14070138," BUSINESS DEVELOPMENT MANAGER Summary Experienced sales professional and effective leader. Currently a sales professional for CT of Wolters Kluwer.
Highly motivated, self-driven, result-oriented consultant
Tenacious new business prospecting, selling, negotiating and closing skills
Skillful verbal and written communication skills including the ability to present to an executive-level
audience
Passion for gaining personal relationships with clients
Strong understanding and use of strategic selling techniques
Former professional athlete Experience 03/2017 to Current Business Development Manager Company Name Consulted with C-level executives to develop and implement an effective, enterprise-wide strategy that maximizes the
value delivered by solutions in order to ensure success with key initiatives
Developed and conducted effective presentations with contract decision makers (c-level)
Accountable for the entire sales cycle from prospecting to closing deals, forecasting, and strategic planning
July 2015 - March 2017 - Business Development Manager Wolters Kluwer/CT Corporation
FY 2016 104.4% for CT Corporation
FY 2016 #1 Business Development Manager on Law Firm Segment Team
FY 2015 109% for CT Corporation
Primary responsibility for driving profitable customer acquisition and sales growth
Responsible for developing and implementing relationships with existing customer base as well as pursuing new
customers of representation and compliance services, formation/qualification services, and other on demand services
Leverage strategic planning in order to optimize revenue generation of sales efforts
Participate in collecting and evaluating performance metrics by participating in in-depth and on-going analysis of
departmental services, processes, and customer preferences; understanding the overall needs of the law firm channels
and what factors contribute to success; assist with monitoring department metrics; assisting in the identification of
relationships and trends in the data as well as factors influencing results; contributing to the development of solutions to
maintain or improve customer satisfaction, increase revenue and/or decrease expenses. May 2012 - July 2015 - Tampa & Southwest Florida Territory Manager LexisNexis
Successfully earned 2 Circle of Excellence company trips for achieving top sales results (2010, 2011). Earned the Best Sales Teaming Award for the Region (2011). FY 2014 Over 100% for LexisNexis
FY 2012 Over 100% for LexisNexis
Qualified and earned a Top Performer's Trip (2012 and 2014). Created and implemented effective account/territory plans that included; developing and implementing a sales strategy
considering new business growth, managing all resources necessary to drive new business; forecasting revenue;
developing key contacts and business relationships within a new account including influential individual and high level
decision makers. Identified and qualified opportunities in order to successfully advance them through selling process to close. Consistently identified and communicated effectively with executives or other high level officials to articulate competitive
differentiators and provide a solution-based sales presentation. Established and maintained excellent customer relationships at all levels, and acted as a liaison between sales support
and our customers to ensure a positive onboarding process. Developed strategic sales plans using business analysis tools to identify and track revenue trends, recognize sales
opportunities, target specific sales activities, and analyze competitive threats within my territory. January 2010 - April 2012 - Michigan & South Dakota Account Executive (Dayton, Ohio) LexisNexis
FY 2011 Over 100% for LexisNexis
FY 2010 Over 100% for LexisNexis
Secured the largest POS contract in the history of LexisNexis as an Account Executive ($75,123). Created and implemented effective account/territory plans that included; developing and implementing a sales strategy
considering new business growth, managing all resources necessary to drive new business; forecasting revenue;
developing key contacts and business relationships within a new account including influential individual and high level
decision makers. Identified and qualified opportunities in order to successfully advance them through selling process to close. Established and maintained excellent customer relationships at all levels, and acted as a liaison between sales support
and our customers to ensure a positive onboarding process. Customized pricing proposals that matched the LexisNexis solutions to the prospective customer's business needs. Developed strategic sales plans using business analysis tools to identify and track revenue trends, recognize sales
opportunities, target specific sales activities, and analyze competitive threats within my territory. 02/1998 to 12/2009 Executive Director Company Name 08/1997 to 11/2005 Assistant Soccer Company Name Responsibilities included identification, analysis and recruitment of student athletes, planning and execution of practices, player
skill development, academic monitoring and counseling supporting a Division I college soccer program. November 1994 - May 1998 Professional Athlete (Soccer Player) Ohio
Cincinnati Silverbacks of the NPSL (National Professional Soccer League)
Dayton Dynamo of the NPSL
Columbus Xoggz (USISL). 11/1994 to 02/2005 Director Company Name Dayton's largest and most comprehensive youth soccer organization. Only Coach in the history of the state to earn highest coaches honor twice (2006, 2009)
Manage the activities of 150 coaches, trainers and team managers. Team leader for presentations delivered one-on-one and in both small and large group settings. Taught thirty certified license courses graduating over 1000 professional coaches. Successfully achieved day to day operational goals while focusing on long term strategic goals. Conduct training and educational programs for thousands of players on such topics as fitness, nutrition, injury prevention,
sport psychology and life skills. Responsible for developing, reviewing, and updating all training and educational materials. Demonstrated team building skills such as communication, empathy, motivation and problem resolution. Trained and certified coaches to be fully prepared for National licensing courses. Supervised and managed coaching staff within Olympic Development Program. Established specific curriculums and educational presentations to be incorporated within district and state levels. Instructed players at district, state and regional levels in order to achieve their fullest potential and achieve a position on
United States National Team. Education and Training 1995 Bachelor of Science : Education/Exercise Physiology Wright State University － City , State Education/Exercise Physiology Skills academic, articulate, business analysis, Business Development, C, closing, Coach, coaching, competitive, counseling, customer satisfaction, driving, educational materials, educational programs, forecasting, injury prevention, team building, Team leader, Law, managing, enterprise, POS, presentations, pricing, problem resolution, processes, proposals, psychology, recruitment, selling, Sales, sales plans, sales support, strategy, strategic, strategic planning ","
BUSINESS DEVELOPMENT MANAGER
Summary
Experienced sales professional and effective leader. Currently a sales professional for CT of Wolters Kluwer.
Highly motivated, self-driven, result-oriented consultant
Tenacious new business prospecting, selling, negotiating and closing skills
Skillful verbal and written communication skills including the ability to present to an executive-level
audience
Passion for gaining personal relationships with clients
Strong understanding and use of strategic selling techniques
Former professional athlete
Experience
03/2017 to Current
Business Development Manager Company Name
Consulted with C-level executives to develop and implement an effective, enterprise-wide strategy that maximizes the
value delivered by solutions in order to ensure success with key initiatives
Developed and conducted effective presentations with contract decision makers (c-level)
Accountable for the entire sales cycle from prospecting to closing deals, forecasting, and strategic planning
July 2015 - March 2017 - Business Development Manager Wolters Kluwer/CT Corporation
FY 2016 104.4% for CT Corporation
FY 2016 #1 Business Development Manager on Law Firm Segment Team
FY 2015 109% for CT Corporation
Primary responsibility for driving profitable customer acquisition and sales growth
Responsible for developing and implementing relationships with existing customer base as well as pursuing new
customers of representation and compliance services, formation/qualification services, and other on demand services
Leverage strategic planning in order to optimize revenue generation of sales efforts
Participate in collecting and evaluating performance metrics by participating in in-depth and on-going analysis of
departmental services, processes, and customer preferences; understanding the overall needs of the law firm channels
and what factors contribute to success; assist with monitoring department metrics; assisting in the identification of
relationships and trends in the data as well as factors influencing results; contributing to the development of solutions to
maintain or improve customer satisfaction, increase revenue and/or decrease expenses.
May 2012 - July 2015 - Tampa & Southwest Florida Territory Manager LexisNexis
Successfully earned 2 Circle of Excellence company trips for achieving top sales results (2010, 2011).
Earned the Best Sales Teaming Award for the Region (2011).
FY 2014 Over 100% for LexisNexis
FY 2012 Over 100% for LexisNexis
Qualified and earned a Top Performer's Trip (2012 and 2014).
Created and implemented effective account/territory plans that included; developing and implementing a sales strategy
considering new business growth, managing all resources necessary to drive new business; forecasting revenue;
developing key contacts and business relationships within a new account including influential individual and high level
decision makers.
Identified and qualified opportunities in order to successfully advance them through selling process to close.
Consistently identified and communicated effectively with executives or other high level officials to articulate competitive
differentiators and provide a solution-based sales presentation.
Established and maintained excellent customer relationships at all levels, and acted as a liaison between sales support
and our customers to ensure a positive onboarding process.
Developed strategic sales plans using business analysis tools to identify and track revenue trends, recognize sales
opportunities, target specific sales activities, and analyze competitive threats within my territory.
January 2010 - April 2012 - Michigan & South Dakota Account Executive (Dayton, Ohio) LexisNexis
FY 2011 Over 100% for LexisNexis
FY 2010 Over 100% for LexisNexis
Secured the largest POS contract in the history of LexisNexis as an Account Executive ($75,123).
Created and implemented effective account/territory plans that included; developing and implementing a sales strategy
considering new business growth, managing all resources necessary to drive new business; forecasting revenue;
developing key contacts and business relationships within a new account including influential individual and high level
decision makers.
Identified and qualified opportunities in order to successfully advance them through selling process to close.
Established and maintained excellent customer relationships at all levels, and acted as a liaison between sales support
and our customers to ensure a positive onboarding process.
Customized pricing proposals that matched the LexisNexis solutions to the prospective customer's business needs.
Developed strategic sales plans using business analysis tools to identify and track revenue trends, recognize sales
opportunities, target specific sales activities, and analyze competitive threats within my territory.
02/1998 to 12/2009
Executive Director Company Name
08/1997 to 11/2005
Assistant Soccer Company Name
Responsibilities included identification, analysis and recruitment of student athletes, planning and execution of practices, player
skill development, academic monitoring and counseling supporting a Division I college soccer program.
November 1994 - May 1998 Professional Athlete (Soccer Player) Ohio
Cincinnati Silverbacks of the NPSL (National Professional Soccer League)
Dayton Dynamo of the NPSL
Columbus Xoggz (USISL).
11/1994 to 02/2005
Director Company Name
Dayton's largest and most comprehensive youth soccer organization.
Only Coach in the history of the state to earn highest coaches honor twice (2006, 2009)
Manage the activities of 150 coaches, trainers and team managers.
Team leader for presentations delivered one-on-one and in both small and large group settings.
Taught thirty certified license courses graduating over 1000 professional coaches.
Successfully achieved day to day operational goals while focusing on long term strategic goals.
Conduct training and educational programs for thousands of players on such topics as fitness, nutrition, injury prevention,
sport psychology and life skills.
Responsible for developing, reviewing, and updating all training and educational materials.
Demonstrated team building skills such as communication, empathy, motivation and problem resolution.
Trained and certified coaches to be fully prepared for National licensing courses.
Supervised and managed coaching staff within Olympic Development Program.
Established specific curriculums and educational presentations to be incorporated within district and state levels.
Instructed players at district, state and regional levels in order to achieve their fullest potential and achieve a position on
United States National Team.
Education and Training
1995
Bachelor of Science : Education/Exercise Physiology Wright State University － City , State Education/Exercise Physiology
Skills
academic, articulate, business analysis, Business Development, C, closing, Coach, coaching, competitive, counseling, customer satisfaction, driving, educational materials, educational programs, forecasting, injury prevention, team building, Team leader, Law, managing, enterprise, POS, presentations, pricing, problem resolution, processes, proposals, psychology, recruitment, selling, Sales, sales plans, sales support, strategy, strategic, strategic planning
",BUSINESS-DEVELOPMENT
25482567," OWNER/OPERATOR Summary High-performing executive with in-depth knowledge of business operations at all levels. Proficient in sales, budgeting, and customer relations. General Manager of an elite gym. Responsible for sales goals, daily operations, member retention, hiring and developing staff. Client-focused Personal Trainer for over 22 years with an emphasis in human development and performance. Highlights Sales new/existing - Interpersonal and organizational skills Leadership/communication skills - Small business development Client account management - Commitment to quality and service Profit center development Core Accomplishments Business Development: Successfully started and grew a functional training facility to gross revenues of 325,000 annually. Developed into a general manager for leading fitness company responsible for annual budget $XXXM Hired and managed health and fitness professionals for multiple facilities. Marketed, built and maintained personal clientele base. Participated in community events and fundraisers. Traveled and competed as a professional fitness and physique athlete. Staff Development: Educated new hires on sales, budgets, fitness assessment, program design and equipment overview. Educated and enforced policies, procedures and responsibilities for each job position. Customer Service: Ensured superior customer service/retention by being reliable, professional and obtaining goals for clients. Able to handle customer service issues for leading fitness company and retain members/clients. Financial Management: Personally responsible for developing and achieving budgets. Responsible for entire staff achieving sales quotas on a daily, weekly and monthly basis. Monitoring vendor expenses for operations. Accomplishments Successfully started own business. Worked from an hourly employee to being General Manager of leading fitness company. IFBB professional fitness athlete. Experience 06/2006 to 08/2015 Owner/Operator Company Name － City , State Started and managed the premier functional training studio in Orange County, CA. Trained clients one-on-one to achieve health and fitness goals. 01/2002 to 06/2006 General Manager/Master Trainer Company Name － City , State Managed leading private personal training studio in Orange County, CA. 02/1997 to 10/2001 General Manger Company Name － City , State Developed within each department (group exercise, personal training, sales, operations). until promoted to upper management. Education 1996 Masters : Exercise Science
Human Performance Emphasis University of Wisconsin － City , State Exercise Science
Human Performance Emphasis 1994 Bachelors : Exercise Science University of Wisconsin － City , State Exercise Science Strength and Conditioning Emphasis Skills Sales & accountmanagement Budget development and achievement Interpersonal communication skills Client retention, customer service Leadership, organizational skills Comprehension of policies & procedures Business, self development, staff development Financial management, general manager  ","
OWNER/OPERATOR
Summary
High-performing executive with in-depth knowledge of business operations at all levels. Proficient in sales, budgeting, and customer relations. General Manager of an elite gym. Responsible for sales goals, daily operations, member retention, hiring and developing staff. Client-focused Personal Trainer for over 22 years with an emphasis in human development and performance.
Highlights
Sales new/existing - Interpersonal and organizational skills
Leadership/communication skills - Small business development
Client account management - Commitment to quality and service
Profit center development
Core Accomplishments
Business Development:
Successfully started and grew a functional training facility to gross revenues of
325,000 annually.
Developed into a general manager for leading fitness company responsible for annual
budget $XXXM
Hired and managed health and fitness professionals for multiple facilities.
Marketed, built and maintained personal clientele base.
Participated in community events and fundraisers.
Traveled and competed as a professional fitness and physique athlete.
Staff Development:
Educated new hires on sales, budgets, fitness assessment, program design and equipment
overview.
Educated and enforced policies, procedures and responsibilities for each job position.
Customer Service:
Ensured superior customer service/retention by being reliable, professional and
obtaining goals for clients.
Able to handle customer service issues for leading fitness company and retain
members/clients.
Financial Management:
Personally responsible for developing and achieving budgets.
Responsible for entire staff achieving sales quotas on a daily, weekly and monthly
basis.
Monitoring vendor expenses for operations.
Accomplishments
Successfully started own business.
Worked from an hourly employee to being General Manager of leading fitness company.
IFBB professional fitness athlete.
Experience
06/2006 to 08/2015
Owner/Operator Company Name － City , State
Started and managed the premier functional training studio in Orange County, CA.
Trained clients one-on-one to achieve health and fitness goals.
01/2002 to 06/2006
General Manager/Master Trainer Company Name － City , State Managed leading private personal training studio in Orange County, CA.
02/1997 to 10/2001
General Manger Company Name － City , State
Developed within each department (group exercise, personal training, sales, operations).
until promoted to upper management.
Education
1996
Masters : Exercise Science
Human Performance Emphasis University of Wisconsin － City , State Exercise Science
Human Performance Emphasis
1994
Bachelors : Exercise Science University of Wisconsin － City , State Exercise Science Strength and Conditioning Emphasis
Skills
Sales & accountmanagement
Budget development and achievement
Interpersonal communication skills
Client retention, customer service
Leadership, organizational skills
Comprehension of policies & procedures
Business, self development, staff development
Financial management, general manager 
",FITNESS
15210069," SOFTWARE SUPPORT SPECIALIST Professional Summary Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Skill Highlights Strong organizational skills Energetic work attitude Telephone inquiries specialist Customer service expert Telecommunication skills Adaptive team player Active listening skills Sharp problem solver Work Experience Software Support Specialist Company Name － City , State Evaluated system potential by testing compatibility of new programs with existing programs. Maximized use of software by training users; interpreting instructions; answering questions. Maintained system capability by testing computer components. Assisted customer with installation of software and hardware. Financial Foundations Associate Company Name － City , State Acquired and applies developing knowledge of products, services, and processes. Recognized life events, understands member's needs and provides advice in order to deliver appropriate solutions to the member. Handled basic billing inquiries focusing on ""One & Done"" philosophy. Specific product knowledge includes Auto, Home, Renters, and Valuable Personal Property. Assisted members with their online account. Admission Representative Company Name － City , State Execute high volume of outbound phone calls. Contacted students with computer issues. Completed interview process with each prospective. Follow-up regularly with student until start of classes. Associate Company Name － City , State Handled inbound telephone inquiries from retirement plan participants. Responded to client's requested for account maintenance and balance information. Processed financial transactions. Offered appropriate products and services. Provided appropriate education regarding a participant's retirement plan. Wells Fargo Equity Direct - Customer Service Advocate Responded to complaints from customers regarding banking and financial products. Communicated with other departments to resolve customer issues. Monitored all customer inquiries and complaints and assist in effective resolution of same. Coordinated with customer and ensure optimal level of customer services. Prepared records and monitor results of customer and associate departments. Ensured optimal level of customer services. Business Development Representative Company Name － City , State Developed a sales training guide used during the training period for newly hired agents. Excellent oral and written communication skills. Successful development and maintenance of positive customer relationships. Experienced database management and web content development. Responsible for annual range of $1-3M in net new business. Branch Manager Company Name － City , State Trained administrative personnel and managers in loss prevention. Took measures for building precaution like alarm management and camera. Provide necessary training to loss prevention personnel. Completed weekly payroll using the ADP payroll services. Accomplished the recruiting and staffing as required by the client. Took measures for equipment cost reduction and control audits. Security Police Superintendent Company Name － City , State Supervised the Security Forces at Cheyenne Mountain AFS (NORAD). Supervised and trained all Information/Industrial Security Inspector for NORAD. Responsible for monitoring all emergency response exercise at NORAD. Ensured the safety of all base weapons, property and personnel from hostile forces. Directed vehicle and pedestrian traffic on base. Leads and organizes Security Police operations. Enforced standards of conduct, discipline, and adherence to laws and directives. Carried out Security Police on-scene commander function. Oversaw and evaluated unit performance. Developed Security Police plans, policies, procedures, and instructions. Assessed installation or deployed location vulnerabilities. Established programs, plans, and policies to protect Air Force combat capabilities. Developed orientation and education programs for information security. Developed and managed force protection and antiterrorism programs and training. Education and Training Bachelor of Science : Business Administration , 2015 Regis University － City , State , USA Business Administration Skills administrative, ADP payroll, Air Force, balance, banking, basic, billing, Excellent oral, hardware, cost reduction, client, customer services, Customer Service, database management, Equity, financial, information security, loss prevention, weapons, payroll, personnel, philosophy, camera, Police, policies, processes, recruiting, safety, sales training, staffing, telephone, phone, web content development, written communication skills ","
SOFTWARE SUPPORT SPECIALIST
Professional Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Skill Highlights
Strong organizational skills
Energetic work attitude
Telephone inquiries specialist
Customer service expert
Telecommunication skills
Adaptive team player
Active listening skills
Sharp problem solver
Work Experience
Software Support Specialist Company Name － City , State
Evaluated system potential by testing compatibility of new programs with existing programs.
Maximized use of software by training users; interpreting instructions; answering questions.
Maintained system capability by testing computer components.
Assisted customer with installation of software and hardware.
Financial Foundations Associate Company Name － City , State
Acquired and applies developing knowledge of products, services, and processes.
Recognized life events, understands member's needs and provides advice in order to deliver appropriate solutions to the member.
Handled basic billing inquiries focusing on ""One & Done"" philosophy.
Specific product knowledge includes Auto, Home, Renters, and Valuable Personal Property.
Assisted members with their online account.
Admission Representative Company Name － City , State
Execute high volume of outbound phone calls.
Contacted students with computer issues.
Completed interview process with each prospective.
Follow-up regularly with student until start of classes.
Associate Company Name － City , State
Handled inbound telephone inquiries from retirement plan participants.
Responded to client's requested for account maintenance and balance information.
Processed financial transactions.
Offered appropriate products and services.
Provided appropriate education regarding a participant's retirement plan.
Wells Fargo Equity Direct - Customer Service Advocate Responded to complaints from customers regarding banking and financial products.
Communicated with other departments to resolve customer issues.
Monitored all customer inquiries and complaints and assist in effective resolution of same.
Coordinated with customer and ensure optimal level of customer services.
Prepared records and monitor results of customer and associate departments.
Ensured optimal level of customer services.
Business Development Representative Company Name － City , State
Developed a sales training guide used during the training period for newly hired agents.
Excellent oral and written communication skills.
Successful development and maintenance of positive customer relationships.
Experienced database management and web content development.
Responsible for annual range of $1-3M in net new business.
Branch Manager Company Name － City , State
Trained administrative personnel and managers in loss prevention.
Took measures for building precaution like alarm management and camera.
Provide necessary training to loss prevention personnel.
Completed weekly payroll using the ADP payroll services.
Accomplished the recruiting and staffing as required by the client.
Took measures for equipment cost reduction and control audits.
Security Police Superintendent Company Name － City , State
Supervised the Security Forces at Cheyenne Mountain AFS (NORAD).
Supervised and trained all Information/Industrial Security Inspector for NORAD.
Responsible for monitoring all emergency response exercise at NORAD.
Ensured the safety of all base weapons, property and personnel from hostile forces.
Directed vehicle and pedestrian traffic on base.
Leads and organizes Security Police operations.
Enforced standards of conduct, discipline, and adherence to laws and directives.
Carried out Security Police on-scene commander function.
Oversaw and evaluated unit performance.
Developed Security Police plans, policies, procedures, and instructions.
Assessed installation or deployed location vulnerabilities.
Established programs, plans, and policies to protect Air Force combat capabilities.
Developed orientation and education programs for information security.
Developed and managed force protection and antiterrorism programs and training.
Education and Training
Bachelor of Science : Business Administration , 2015 Regis University － City , State , USA
Business Administration
Skills
administrative, ADP payroll, Air Force, balance, banking, basic, billing, Excellent oral, hardware, cost reduction, client, customer services, Customer Service, database management, Equity, financial, information security, loss prevention, weapons, payroll, personnel, philosophy, camera, Police, policies, processes, recruiting, safety, sales training, staffing, telephone, phone, web content development, written communication skills
",AUTOMOBILE
17025292," Qualifications Microsoft Office Specialist, Symantec Endpoint Protection, Symantec Backup Exec., A+, Network+; Expert use of Service Management software & tools; Ability to learn new skills quickly; Solving complex PC, Network, Software issues; Software distribution automation; Software compliance audit & remediation; IT asset tracking & inventory audit; system security administration; support fortune 500 business users with level 1, 2, and 3 incidents; member of high priority technology project teams; install, move, add, change PC's, Network, and Voice communications; Coordination with critical 3rd party service providers - ACS/Xerox, Cognizant, Avaya, IBM, Verizon, AT&T; Ability to develop detailed technical instructions and processes; Ability to organize during periods of competing priorities; Communicate well with all levels of management; DCJS; AMAG Access Control Systems; Code Blue Systems; Access IT Universal - RS2 Technologies; VMWARE Administrator; Microsoft Office 97, 2000, XP, 2003, 2007, 2010, and 2013 - Proficient with Microsoft Word, Excel, Access, Project, and Visio; Proficient use of Citrix, VMware, Big Fix, Tivoli, Avaya Intuity, Shoretel, Novell, Windows 7, ZENworks, Full Disk Encryption, Cyber Security, JAMF - Casper Suite, Remedy, Service Center, Service Now Work Experience IT Consultant 07/2013 － Current Company Name City , State Provide customers with strategic guidance in regard to IT technology - defining software, hardware and network requirements, developing agreed solutions and implementing new systems; assist customers with change-management activities, designing, testing, installing and monitoring new systems Independent and objective advice on the use of IT; Windows 7 migrations (XP -> Windows 7); Server rebuilds; Server installs; Laptop and Desktop rebuilds hdd recovery; virus and malware removal; system clean up; WIFI maintenance (installation and removal of WIFI access points); Website design. End User Computing Architect 12/2009 － 07/2013 Company Name City , State Symantec Endpoint Protection Administrator; BigFix IT Asset & Software; Inventory System Administrator; JAMF Administrator using Casper ; Novell ZENworks Administrator; ServiceNow Implementation; GoToAssist Remote Support Administrator; Laptop and Desktop standard design and implementation; IT Asset Inventory auditing & reporting; Windows XP & Windows 7 PC Operating System Architecture; Windows 7 rollout; Ability and experience in managing vendor relationships; Build and manage capital budget for yearly hardware refresh, 2 - 4 million; HP/Dell/Lenovo Systems; Research and recommend infrastructure and platform tools and technologies; Ensuring architectural products meet future customer needs; 3rd level support for XP/Windows 7 and IOS devices (help desk field services group 3rd level support); Virus, Malware, Phishing expertise; Active Directory, Maintenance, Password resets, Access; Troubleshooting all platform levels - laptop/desktop, printer, server, vmu, virtual, vmware/citrix. Information Technology Field Services Specialist 06/2006 － 12/2009 Migrated 900+ end user computers & networks to new Richmond, VA headquarters; Duties included preparation of equipment, telephony diagnostic, and testing of network devices including server, tape libraries, and switches; Perform weekly on-call rotation, with 24/7 hour response to urgent incidents affecting supported location; Troubleshoot user submitted tickets ITIL, Remedy, Team Track help desk management software packages; Deployed systems to end users as older systems are replaced, PC life cycle management and refresh; Creating/deleting/modifying/configuring users, mailbox, distribution list, and public folders, using Lotus Notes 6.5 and Microsoft Outlook; Assist user in support and installation of software for proprietary and standard hardware configurations; Assist with network connectivity problems involving VPN, LAN, WAN connections; Maintain inventory data, including on-hand stock, disposal, and new equipment orders; Support enterprise mobile devices for corporation, utilizing Blackberry Enterprise Server; Execute mass user relocation and IMAC projects; Service Level Agreement & Incident Report development. Computer Lab Educator 06/2005 － 06/2006 Company Name City , State Resolve computer lab user incidents; Troubleshoot networking & PC incidents in classrooms and lab; Timely, accurate escalation of critical technology incidents; PC component troubleshooting & replacement (hard drives, CD-ROM, ribbon cables, etc.); Assist students with lab assignments. Education and Training AUBURN UNIVERSITY SARGEANT COMMUNITY COLLEGE - Management Information Systems Information Systems Technology City , State Management Information Systems Information Systems Technology High School Diploma : CENTRAL HIGH SCHOOL City , State Personal Information https://www.linkedin.com/pub/ Skills A+, Active Directory, auditing, automation, Avaya, Backup Exec, budget, cables, CD-ROM, change-management, Citrix, hardware, Encryption, Dell, designing, hard drives, help desk, HP, IBM, IMAC, Inventory, ITIL, LAN, Lotus Notes 6.5, managing, Access, Excel, Microsoft Office 97, Microsoft Office Specialist, Microsoft Outlook, Windows 7, 2000, Windows XP, Microsoft Word, Enterprise, Network, networking, networks, Novell, Operating System, PC's, printer, processes, reporting, Research, Service Level Agreement, strategic, switches, Symantec, System Administrator, telephony, Tivoli, Troubleshoot, Troubleshooting, Visio, Voice communications, VPN, WAN, Website design, ZENworks Additional Information https://www.linkedin.com/pub/ /8/50/41b ","
Qualifications
Microsoft Office Specialist, Symantec Endpoint Protection, Symantec Backup Exec., A+, Network+; Expert use of Service Management software & tools; Ability to learn new skills quickly; Solving complex PC, Network, Software issues; Software distribution automation; Software compliance audit & remediation; IT asset tracking & inventory audit; system security administration; support fortune 500 business users with level 1, 2, and 3 incidents; member of high priority technology project teams; install, move, add, change PC's, Network, and Voice communications; Coordination with critical 3rd party service providers - ACS/Xerox, Cognizant, Avaya, IBM, Verizon, AT&T; Ability to develop detailed technical instructions and processes; Ability to organize during periods of competing priorities; Communicate well with all levels of management; DCJS; AMAG Access Control Systems; Code Blue Systems; Access IT Universal - RS2 Technologies; VMWARE Administrator; Microsoft Office 97, 2000, XP, 2003, 2007, 2010, and 2013 - Proficient with Microsoft Word, Excel, Access, Project, and Visio; Proficient use of Citrix, VMware, Big Fix, Tivoli, Avaya Intuity, Shoretel, Novell, Windows 7, ZENworks, Full Disk Encryption, Cyber Security, JAMF - Casper Suite, Remedy, Service Center, Service Now
Work Experience
IT Consultant 07/2013 － Current Company Name City , State
Provide customers with strategic guidance in regard to IT technology - defining software, hardware and network requirements, developing agreed solutions and implementing new systems; assist customers with change-management activities, designing, testing, installing and monitoring new systems Independent and objective advice on the use of IT; Windows 7 migrations (XP -> Windows 7); Server rebuilds; Server installs; Laptop and Desktop rebuilds hdd recovery; virus and malware removal; system clean up; WIFI maintenance (installation and removal of WIFI access points); Website design.
End User Computing Architect 12/2009 － 07/2013 Company Name City , State
Symantec Endpoint Protection Administrator; BigFix IT Asset & Software; Inventory System Administrator; JAMF Administrator using Casper ; Novell ZENworks Administrator; ServiceNow Implementation; GoToAssist Remote Support Administrator; Laptop and Desktop standard design and implementation; IT Asset Inventory auditing & reporting; Windows XP & Windows 7 PC Operating System Architecture; Windows 7 rollout; Ability and experience in managing vendor relationships; Build and manage capital budget for yearly hardware refresh, 2 - 4 million; HP/Dell/Lenovo Systems; Research and recommend infrastructure and platform tools and technologies; Ensuring architectural products meet future customer needs; 3rd level support for XP/Windows 7 and IOS devices (help desk field services group 3rd level support); Virus, Malware, Phishing expertise; Active Directory, Maintenance, Password resets, Access; Troubleshooting all platform levels - laptop/desktop, printer, server, vmu, virtual, vmware/citrix.
Information Technology Field Services Specialist 06/2006 － 12/2009
Migrated 900+ end user computers & networks to new Richmond, VA headquarters; Duties included preparation of equipment, telephony diagnostic, and testing of network devices including server, tape libraries, and switches; Perform weekly on-call rotation, with 24/7 hour response to urgent incidents affecting supported location; Troubleshoot user submitted tickets ITIL, Remedy, Team Track help desk management software packages; Deployed systems to end users as older systems are replaced, PC life cycle management and refresh; Creating/deleting/modifying/configuring users, mailbox, distribution list, and public folders, using Lotus Notes 6.5 and Microsoft Outlook; Assist user in support and installation of software for proprietary and standard hardware configurations; Assist with network connectivity problems involving VPN, LAN, WAN connections; Maintain inventory data, including on-hand stock, disposal, and new equipment orders; Support enterprise mobile devices for corporation, utilizing Blackberry Enterprise Server; Execute mass user relocation and IMAC projects; Service Level Agreement & Incident Report development.
Computer Lab Educator 06/2005 － 06/2006 Company Name City , State
Resolve computer lab user incidents; Troubleshoot networking & PC incidents in classrooms and lab; Timely, accurate escalation of critical technology incidents; PC component troubleshooting & replacement (hard drives, CD-ROM, ribbon cables, etc.); Assist students with lab assignments.
Education and Training
AUBURN UNIVERSITY SARGEANT COMMUNITY COLLEGE - Management Information Systems Information Systems Technology City , State Management Information Systems Information Systems Technology
High School Diploma : CENTRAL HIGH SCHOOL City , State
Personal Information
https://www.linkedin.com/pub/
Skills
A+, Active Directory, auditing, automation, Avaya, Backup Exec, budget, cables, CD-ROM, change-management, Citrix, hardware, Encryption, Dell, designing, hard drives, help desk, HP, IBM, IMAC, Inventory, ITIL, LAN, Lotus Notes 6.5, managing, Access, Excel, Microsoft Office 97, Microsoft Office Specialist, Microsoft Outlook, Windows 7, 2000, Windows XP, Microsoft Word, Enterprise, Network, networking, networks, Novell, Operating System, PC's, printer, processes, reporting, Research, Service Level Agreement, strategic, switches, Symantec, System Administrator, telephony, Tivoli, Troubleshoot, Troubleshooting, Visio, Voice communications, VPN, WAN, Website design, ZENworks
Additional Information
https://www.linkedin.com/pub/
/8/50/41b
",CONSULTANT
91697974," INFORMATION TECHNOLOGY COORDINATOR Professional Summary Highly talented and accomplished Paralegal with extensive experience in investigative and online legal research. More than 5 years of experience working in the legal field. Knowledgeable in all aspects of case preparation and representation, previous court experience, familiar with filings, petitions, case management, and interviewing. Excellent research, documentation, reporting abilities, outstanding communication and presentation skills. Predisposed to procedural and methodological approaches to problem solving and analysis. Detail oriented with a demonstrated commitment to excellent customer service. Core Qualifications LexisNexis, Westlaw, Concordance, CaseMap Knowledge of Local, State and Federal laws Principles and Practices of Legal Communication Court Procedures/Processes Results-oriented Client-focused Interview Techniques and Methods Word, Excel, PowerPoint, Access, Project Experience Information Technology Coordinator , 01/2014 - Current Company Name - City , State Worked across all levels of the organization to support the Corporate Information Officer (CIO) and the Senior Leadership Team. Enable the CIO and Senior Leadership Team to effectively and efficiently execute their duties by continuously managing, maintaining appointment calendars, and documentation of forecasted project plans/milestones, communications derived from their initiatives, commitments, and ongoing management functions. Single Point of Contact (SPOC) for in-house Information Technology Operations Assessment. Maintain client files, vendor files and deal sensitively with confidential material and general office management. Support business resiliency management program (BRM) in developing key principles and scope documentation. Support IT communication and employee engagement by working cross-functionally to develop and organize IT Town halls and other functions. Gather and analyze data to understand and assist in improving IT business communication, and functions. Collect, compile and interpret data as it relates to business critical vulnerabilities. Self-directed, detail oriented, outstanding organizational skills coupled with excellent task and time management skills. Executive Assistant, Contractor , 01/2013 - 09/2013 Company Name - City , State Key executive support person in the management, coordination, and implementation of the operations of the Quality department; responsible for interacting on behalf of several Vice Presidents with all elements of the department and to foster productive relationships among key executives. Organized, managed, and executed initial and follow-up communications, travel, facilities set-up, programs and program participants. Oversaw the management of the Vice President's calendar and relieved him of managerial detail including, but not limited to, scheduling, rescheduling, and prioritizing as needed. On-boarded and separate employees. Governed computer hardware, software, computer peripheral equipment procurement and ensured set up of employee hardware. Legal Administrative Supervisor , 10/2006 - 07/2012 Company Name - City , State Coordinated the support function in the Law School Division, Chicago Office. Supervised temporary staff, performed administrative personnel related activities, monitored workflow, supervised and oriented new employees, and ensured efficiency of work processes. Supported the Vice President of Sales, Director of Sales and several Attorneys within the law school organization and assisted with projects as needed. Established work priorities, supervised, motivated and evaluated the work of assigned staff. Prepared reports regarding workflow management and other business operations within the office. Performed timekeeping, other administrative functions and coordinated the completion of timely performance appraisals. Conducted research, organized data, generated reports, prepared correspondence, documents and presentations for attorneys and senior management. Responsible for coordination of all client meetings: developed a tracking system to ensure timely and appropriate scheduling, created meeting materials including spreadsheets, handouts and executive summaries and ensured successful follow-up on action items resulting from meetings. Education 2014 College of Lake County - City , State CFTC - Computer Forensics Technician Certification Computer Forensics 2014 College of Lake County - City , State CFAC - Computer Forensics Analyst Certification Computer Forensics 2013 College of Lake County - City , State Certificate of Completion, Paralegal Studies Legal Approved by the American Bar Association 2008 Strayer University - State Bachelor of Science Computer Information Systems InfoSec Computer Information Systems, Emphasis in InfoSec Graduated Summa Cum Laude Certificate of Completion, Cisco Studies Training for Cisco; CCNA, CCNA-Security, CCNA-Voice, (Microtrain, Lombard, IL) – 2012 – 2013 Encase and FTK Certification Candiate (Training for Encase and FTK Certification) – 2016 Professional Affiliations Member, Illinois Paralegal Association ' Member, National Federation of Paralegal Association Member, Cook County Bar Association Member, Lake County Bar Association Skills Executive and Legal Support, Business Analysis, Strong Communication Skills, Business Operations, Detail oriented, Documentation and Time Management, Information Technology and Technical Support, Leadership, Legal Terminology, Managerial Experience, Meeting Organizational Skills, Advanced Problem-solving Skills, Paralegal , Performance appraisals, Personnel, Presentations, Processes, Procurement, Project Management, LR&W, Westlaw, LexisNexis ","
INFORMATION TECHNOLOGY COORDINATOR
Professional Summary
Highly talented and accomplished Paralegal with extensive experience in investigative and online legal research. More than 5 years of experience working in the legal field. Knowledgeable in all aspects of case preparation and representation, previous court experience, familiar with filings, petitions, case management, and interviewing. Excellent research, documentation, reporting abilities, outstanding communication and presentation skills. Predisposed to procedural and methodological approaches to problem solving and analysis. Detail oriented with a demonstrated commitment to excellent customer service.
Core Qualifications
LexisNexis, Westlaw, Concordance, CaseMap
Knowledge of Local, State and Federal laws
Principles and Practices of Legal Communication
Court Procedures/Processes
Results-oriented
Client-focused
Interview Techniques and Methods
Word, Excel, PowerPoint, Access, Project
Experience
Information Technology Coordinator , 01/2014 - Current Company Name - City , State
Worked across all levels of the organization to support the Corporate Information Officer (CIO) and the Senior Leadership Team.
Enable the CIO and Senior Leadership Team to effectively and efficiently execute their duties by continuously managing, maintaining appointment calendars, and documentation of forecasted project plans/milestones, communications derived from their initiatives, commitments, and ongoing management functions.
Single Point of Contact (SPOC) for in-house Information Technology Operations Assessment.
Maintain client files, vendor files and deal sensitively with confidential material and general office management.
Support business resiliency management program (BRM) in developing key principles and scope documentation.
Support IT communication and employee engagement by working cross-functionally to develop and organize IT Town halls and other functions.
Gather and analyze data to understand and assist in improving IT business communication, and functions.
Collect, compile and interpret data as it relates to business critical vulnerabilities.
Self-directed, detail oriented, outstanding organizational skills coupled with excellent task and time management skills.
Executive Assistant, Contractor , 01/2013 - 09/2013 Company Name - City , State
Key executive support person in the management, coordination, and implementation of the operations of the Quality department; responsible for interacting on behalf of several Vice Presidents with all elements of the department and to foster productive relationships among key executives.
Organized, managed, and executed initial and follow-up communications, travel, facilities set-up, programs and program participants.
Oversaw the management of the Vice President's calendar and relieved him of managerial detail including, but not limited to, scheduling, rescheduling, and prioritizing as needed.
On-boarded and separate employees.
Governed computer hardware, software, computer peripheral equipment procurement and ensured set up of employee hardware.
Legal Administrative Supervisor , 10/2006 - 07/2012 Company Name - City , State
Coordinated the support function in the Law School Division, Chicago Office.
Supervised temporary staff, performed administrative personnel related activities, monitored workflow, supervised and oriented new employees, and ensured efficiency of work processes.
Supported the Vice President of Sales, Director of Sales and several Attorneys within the law school organization and assisted with projects as needed.
Established work priorities, supervised, motivated and evaluated the work of assigned staff.
Prepared reports regarding workflow management and other business operations within the office.
Performed timekeeping, other administrative functions and coordinated the completion of timely performance appraisals.
Conducted research, organized data, generated reports, prepared correspondence, documents and presentations for attorneys and senior management.
Responsible for coordination of all client meetings: developed a tracking system to ensure timely and appropriate scheduling, created meeting materials including spreadsheets, handouts and executive summaries and ensured successful follow-up on action items resulting from meetings.
Education
2014 College of Lake County - City , State CFTC - Computer Forensics Technician Certification Computer Forensics
2014 College of Lake County - City , State CFAC - Computer Forensics Analyst Certification Computer Forensics
2013 College of Lake County - City , State Certificate of Completion, Paralegal Studies Legal
Approved by the American Bar Association
2008 Strayer University - State Bachelor of Science Computer Information Systems InfoSec
Computer Information Systems, Emphasis in InfoSec
Graduated Summa Cum Laude
Certificate of Completion, Cisco Studies
Training for Cisco; CCNA, CCNA-Security, CCNA-Voice, (Microtrain, Lombard, IL) – 2012 – 2013
Encase and FTK Certification Candiate
(Training for Encase and FTK Certification) – 2016
Professional Affiliations
Member, Illinois Paralegal Association ' Member, National Federation of Paralegal Association
Member, Cook County Bar Association Member, Lake County Bar Association
Skills
Executive and Legal Support, Business Analysis, Strong Communication Skills, Business Operations, Detail oriented, Documentation and Time Management, Information Technology and Technical Support, Leadership, Legal Terminology, Managerial Experience, Meeting Organizational Skills, Advanced Problem-solving Skills, Paralegal , Performance appraisals, Personnel, Presentations, Processes, Procurement, Project Management, LR&W, Westlaw, LexisNexis
",INFORMATION-TECHNOLOGY
21614256," BILINGUAL DOMESTIC VIOLENCE ADVOCATE Skills Word programs (including Excel and Access), EPIC and other
electronic medical records, and the database Efforts to Outcome (ETO). Working knowledge
of SAS and R. Experience Bilingual Domestic Violence Advocate Sep 2015 to Nov 2016 Company Name － City , State Provided advocacy services appropriate to client needs to a caseload of approximately 30 clients, through in person and/or phone contact. Advocacy services included crisis intervention, risk assessment, safety planning, supportive counseling, and assistance in accessing community resources. Covered on-call service one to two times a week, on average. On-call service entailed serving as the first responder for intimate partner violence referrals from the hospital, as well as self-referrals from the community. Documented in Passageway database (ETO) and EPIC as appropriate. Utilized various clinical strategies in work with clients. Provided clients with psycho-educational resources regarding interpersonal violence. As appropriate to their desires, worked with clients to improve thoughts and behaviors utilizing coping skills, including behavioral activation and meditation among others. Developed and led presentation regarding basic concepts around gender identity, in order to increase program knowledge regarding transgender and genderqueer populations. Presentation available at goo.gl/dFT7at. Invited to participate in Brigham and Women's Hospital Schwartz Rounds (Schwartz Rounds is a nationally-recognized program in which a panel of healthcare providers discuss providing compassionate care for a particular case). In this panel, other providers and I discussed the delivery of collaborative, trauma-informed care to a transgender woman of color who was a survivor of multiple forms of violence. Please see http://bit.ly/2n0VylG for an article on this presentation. Intern Sep 2014 to May 2015 Company Name － City , State Assessed the mental health, physical health and supportive services needs of up to ten children and their families per week by conducting biopsychosocial assessments and other clinical strategies. Collaborated with other professionals and agencies to provide trauma-informed care when a family presented with suspected and/or confirmed child abuse. Engaged with families in a strengths-based helping relationship in order to provide active referrals to various local mental health agencies, community programs, and government organizations. Conducted weekly pediatric mental health screenings for children ages 3-21 who sought individual mental health services. Participated in weekly Child and Family Mental Health Meetings and monthly Pediatric Team Meetings to discuss holistic well-being of patients and their families. Developed and led presentation regarding issues related to youth and self-harm, in order to increase department knowledge around such issues. Presentation available at goo.gl/Ea4QNR. Corps Member, City Year. Jul 2013 to Jun 2014 City , State Mentored and tutored 7th grade students at Markham Middle School in South Los Angeles. Referred students to Behavior Counselors, Attendance Counselors, and Gang Intervention Program Counselors when appropriate. Collaborated with such counselors in order to assist students in improving trauma symptoms, behavior, academic performance and other quality of life facets. Engaged in collateral contacts with family members to discuss behavior, mental health and academic performance. Created and executed extra-curricular behavior programming for four students. All students met City Year impact goals by improving at least one point in three or more character traits, as outlined using KIPPs character growth assessment. Proposed and directed a High School Fair. Representatives from eight local magnet, charter and private high schools were present, and informational materials from three other schools were distributed. Around 80 parents and students attended. Research Assistant Jun 2010 to May 2011 Company Name － City , State Acquired and incorporated input from local community members into research. Conducted, transcribed and coded interviews between parents and children (ages seven to twelve) regarding animal behavior and evolution using both an interactive museum display and children's books. Analyzed this data to measure community members' understanding of evolution. This information was later used for the following research paper: Shtulman, A., & Checa, I. 2012). Parent-child conversations about evolution in the context of an interactive museum display. International Electronic Journal of Elementary Education, 5(1), 27-46. Languages Bilingual and biliterate- Native and fluent Spanish speaker who has lived in Spanish
speaking countries. Experience working with many Spanish Education and Training Master of Public Health , Epidemiology, Maternal and Child Health 09/2017 Boston University － City , State Epidemiology, Maternal and Child Health Completion of Maternal and Child Health Leadership Education Program Master of Social Work , Clinical Social Work 06/2016 Boston University － City , State Clinical Social Work Bachelor of Arts , Psychology 05/2013 Occidental College － City , State magna cum laude Psychology Skills academic, basic, color, interpersonal, counseling, crisis intervention, client, clients, database, delivery, dFT7, electronic medical records, forms, gl, government, http, Leadership, materials, Meetings, Mental Health, Access, Excel, Word, programming, speaker, quality, research, risk assessment, safety, SAS, fluent Spanish, Spanish-speaking, Spanish
speaking, phone, trauma ","
BILINGUAL DOMESTIC VIOLENCE ADVOCATE
Skills
Word programs (including Excel and Access), EPIC and other
electronic medical records, and the database Efforts to Outcome (ETO). Working knowledge
of SAS and R.
Experience
Bilingual Domestic Violence Advocate Sep 2015 to Nov 2016 Company Name － City , State
Provided advocacy services appropriate to client needs to a caseload of approximately 30 clients, through in person and/or phone contact.
Advocacy services included crisis intervention, risk assessment, safety planning, supportive counseling, and assistance in accessing community resources.
Covered on-call service one to two times a week, on average.
On-call service entailed serving as the first responder for intimate partner violence referrals from the hospital, as well as self-referrals from the community.
Documented in Passageway database (ETO) and EPIC as appropriate.
Utilized various clinical strategies in work with clients.
Provided clients with psycho-educational resources regarding interpersonal violence.
As appropriate to their desires, worked with clients to improve thoughts and behaviors utilizing coping skills, including behavioral activation and meditation among others.
Developed and led presentation regarding basic concepts around gender identity, in order to increase program knowledge regarding transgender and genderqueer populations.
Presentation available at goo.gl/dFT7at.
Invited to participate in Brigham and Women's Hospital Schwartz Rounds (Schwartz Rounds is a nationally-recognized program in which a panel of healthcare providers discuss providing compassionate care for a particular case).
In this panel, other providers and I discussed the delivery of collaborative, trauma-informed care to a transgender woman of color who was a survivor of multiple forms of violence.
Please see http://bit.ly/2n0VylG for an article on this presentation.
Intern Sep 2014 to May 2015 Company Name － City , State
Assessed the mental health, physical health and supportive services needs of up to ten children and their families per week by conducting biopsychosocial assessments and other clinical strategies.
Collaborated with other professionals and agencies to provide trauma-informed care when a family presented with suspected and/or confirmed child abuse.
Engaged with families in a strengths-based helping relationship in order to provide active referrals to various local mental health agencies, community programs, and government organizations.
Conducted weekly pediatric mental health screenings for children ages 3-21 who sought individual mental health services.
Participated in weekly Child and Family Mental Health Meetings and monthly Pediatric Team Meetings to discuss holistic well-being of patients and their families.
Developed and led presentation regarding issues related to youth and self-harm, in order to increase department knowledge around such issues.
Presentation available at goo.gl/Ea4QNR.
Corps Member, City Year.
Jul 2013 to Jun 2014 City , State
Mentored and tutored 7th grade students at Markham Middle School in South Los Angeles.
Referred students to Behavior Counselors, Attendance Counselors, and Gang Intervention Program Counselors when appropriate.
Collaborated with such counselors in order to assist students in improving trauma symptoms, behavior, academic performance and other quality of life facets.
Engaged in collateral contacts with family members to discuss behavior, mental health and academic performance.
Created and executed extra-curricular behavior programming for four students.
All students met City Year impact goals by improving at least one point in three or more character traits, as outlined using KIPPs character growth assessment.
Proposed and directed a High School Fair.
Representatives from eight local magnet, charter and private high schools were present, and informational materials from three other schools were distributed.
Around 80 parents and students attended.
Research Assistant Jun 2010 to May 2011 Company Name － City , State
Acquired and incorporated input from local community members into research.
Conducted, transcribed and coded interviews between parents and children (ages seven to twelve) regarding animal behavior and evolution using both an interactive museum display and children's books.
Analyzed this data to measure community members' understanding of evolution.
This information was later used for the following research paper: Shtulman, A., & Checa, I.
2012).
Parent-child conversations about evolution in the context of an interactive museum display.
International Electronic Journal of Elementary Education, 5(1), 27-46.
Languages
Bilingual and biliterate- Native and fluent Spanish speaker who has lived in Spanish
speaking countries. Experience working with many Spanish
Education and Training
Master of Public Health , Epidemiology, Maternal and Child Health 09/2017 Boston University － City , State Epidemiology, Maternal and Child Health Completion of Maternal and Child Health Leadership Education Program
Master of Social Work , Clinical Social Work 06/2016 Boston University － City , State Clinical Social Work
Bachelor of Arts , Psychology 05/2013 Occidental College － City , State magna cum laude Psychology
",ADVOCATE
27788376," CONSULTANT Skills  Financial aptitude with In-depth knowledge of sourcing vendors for medical supplies   Specifically with purchasing and sale of medical supplies Critical thinking proficiency & sound decision making abilities in time sensitive situations  Cultural awareness and sensitivity Extensive experience with Microsoft Office; Word, Excel, Access Confident public speaker Relationship and team building skills with emphasizes in conflict resolution  Experience Consultant Jun 2016 Company Name － City , State Created annual goals, objectives and budget and made recommendations to reduce costs. Specifically with scheduling and booking of various auctioning events Reduced overall costs via sponsorship's  Implemented standards and methods to measure the effectiveness of agency activities . Sourced and implemented new performance appraisal process. Assistant Manager / HIPAA Privacy and Security Officer Jun 2014 to Jun 2016 Company Name － City , State Facilitated
an organization-wide change in electronic health record systems. Analyzed
and summited monthly reports to accounting manager- goal was to demonstrate
that all policies and procedures were appropriated practiced  Performed
end of day accounting and balancing: Specifically
accounts receivable for; products and services purchase internally, &
documentation of all co-payments received –. Averaged $12K-$20K in daily
balances   Conducted
a thorough HIPAA risk assessments: I dentified
weaknesses within current record systems-ranging from insurance information to
confidential patient information
Successfully
developed new organizational policies and practices to better protect patient
information needed to .   Planning Assistant Nov 2012 to Feb 2013 Company Name － City , State Created an analytical framework for identifying and developing financial growth opportunities . Kmart and Kohls- I worked both projects simultaneously, both resulted in successful restructuring organization, increased sales resulting in overall revenue growth and new job opportunities Managed customer service department for the American market Customers ranged from family owned local markets to national accounts. Education and Training Bachelor of Arts , Arts in History 2012 University of Illinois at Chicago － City , State , USA Graduated Summa Cum Laude 3.99 GPA Master of Science , Health Administration 2015 University of Washington at Seattle － City , State , USA ","
CONSULTANT
Skills
 Financial aptitude with In-depth knowledge of sourcing vendors for medical supplies   Specifically with purchasing and sale of medical supplies
Critical thinking proficiency & sound decision making abilities in time sensitive situations 
Cultural awareness and sensitivity
Extensive experience with Microsoft Office; Word, Excel, Access
Confident public speaker
Relationship and team building skills with emphasizes in conflict resolution 
Experience
Consultant Jun 2016 Company Name － City , State
Created annual goals, objectives and budget and made recommendations to reduce costs.
Specifically with scheduling and booking of various auctioning events
Reduced overall costs via sponsorship's 
Implemented standards and methods to measure the effectiveness of agency activities .
Sourced and implemented new performance appraisal process.
Assistant Manager / HIPAA Privacy and Security Officer Jun 2014 to Jun 2016 Company Name － City , State
Facilitated
an organization-wide change in electronic health record systems.
Analyzed
and summited monthly reports to accounting manager- goal was to demonstrate
that all policies and procedures were appropriated practiced 
Performed
end of day accounting and balancing:
Specifically
accounts receivable for; products and services purchase internally, &
documentation of all co-payments received –. Averaged $12K-$20K in daily
balances  
Conducted
a thorough HIPAA risk assessments:
I dentified
weaknesses within current record systems-ranging from insurance information to
confidential patient information
Successfully
developed new organizational policies and practices to better protect patient
information needed to .  
Planning Assistant Nov 2012 to Feb 2013 Company Name － City , State
Created an analytical framework for identifying and developing financial growth opportunities .
Kmart and Kohls- I worked both projects simultaneously, both resulted in successful restructuring organization, increased sales resulting in overall revenue growth and new job opportunities
Managed customer service department for the American market
Customers ranged from family owned local markets to national accounts.
Education and Training
Bachelor of Arts , Arts in History 2012 University of Illinois at Chicago － City , State , USA Graduated Summa Cum Laude 3.99 GPA
Master of Science , Health Administration 2015 University of Washington at Seattle － City , State , USA
",CONSULTANT
25023614," INTERIOR DESIGNER Summary Head designer for a Realtor developer, I have worked creating spaces and collaborating with contractors and architects. Developing innovative concepts and uses for the spaces. For my residential work I go beyond the surface thinking of the function and the style of the space, while working within a budget. Detail-oriented and the ability to learn concepts quickly. Excellent research, time management, and problem solving skills. Networking with suppliers and merchants in the area, allowing access to the newest materials and furnishings. Meeting with clients to find out what their wants and needs are, with consideration to their space and budget. Creating a design plan using CAD and developing professional boards to show the concept of the space. Following up with clients upon project's completion to make sure they are satisfied. All this is done to help grow their business and brand. Highlights Interior Design curriculum at Paier is designed to prepare the relationship between interior design and architecture. Basic structural principles and construction methods are introduced. The studio courses incorporate programming, conceptual design and development, and presentation skills. Guest juries of architects and design professionals regularly critique our presentations. Courses in ID Business, Materials, Kitchen & Bath, and History of Interiors provide us with the tools and critical thinking needed to succeed. AutoCAD Drafting Microsoft Office Model Making Corporate Building Design Residential Planning Kitchen and Bath Design Excellent Communication Skills Ability to work on multiple projects simultaneously Creative, innovative and having problem solving skills Excellent Attention to Details Team Player Accomplishments At PCA, I was involved with the school newspaper, Paier Perspective, where I co-wrote articles for the Interior Design Department and consistently made the Dean's list through all four years. Experience Company Name City , State Interior Designer 03/2011 Company Name City , State Interior Designer 11/2013 to 07/2014 Networking with suppliers and merchants in the area. Meetings with real estate agents, builders, and architects that we are working on projects with. Creating and maintaining the materials library by ordering; materials, fabric samples, finishes, and design accessories. Meet with clients, presenting the design plan and then reviewing the design plan according to the client's input. Confirming the design plan, specifying materials, finishes, lighting and flooring. Supervising the project to make sure it is done properly and according to the time-line. August 2013 I started a new build of 3,200 sq. ft. it's a shoreline home in West Brook. Everything custom designed from cabinetry with handpicked fixtures, staircases, fireplace, window treatments, to some of the furniture, all custom crafted pulled together in a seamless way reflective of clients' personality. I over saw that the project was properly planned by working closely with contractor allowing to complete on time and within budget. May 2012 I started the remodeling and updating a North Haven home. Up to date I have remodeled the den, living room, and the dining room. I am currently working on a bedroom and renovating the kitchen. In the summer of 2011, I interned at New England Kitchen and Bath in Glastonbury, CT, working with their head designer, Abbey Miller. We were able to go through the process of a job start to finish. We went through the steps of designing and computer modeling of new spaces, the ordering of top quality materials and fixtures, to overseeing the scheduling and workmanship of installers. In the summer of 2009, I worked in East Hampton, New York at the Grand Acquisitor, an upscale Antique Dealer. The store specialized in antiques such as; decorative accessories, lace, linens, silver, and furniture. The key to succeeding in the antiques business is knowledge. I was able to see 18th and 19th century furniture, clothes, accessories, and more. Here I learned purchasing skills and the ability to spot a good find. I also recorded and kept track of the inventory as well as helped in setting up displays. Education BFA : Interior Design Fine Arts 2013 Paier College of Art , City , State Interior Design Fine Arts Skills Basic, budget, conceptual design, critical thinking, client, clients, designing, interior design, inventory, lighting, Materials, meetings, window, modeling, networking, presenting, presentations, presentation skills, programming, purchasing, quality, real estate, scheduling, Supervising Professional Affiliations The American Society of Interior Designers (Allied ASID) National Occupational Competency Testing Institute (NOCTI) certified in CAD ","
INTERIOR DESIGNER
Summary
Head designer for a Realtor developer, I have worked creating spaces and collaborating with contractors and architects. Developing innovative concepts and uses for the spaces. For my residential work I go beyond the surface thinking of the function and the style of the space, while working within a budget. Detail-oriented and the ability to learn concepts quickly. Excellent research, time management, and problem solving skills. Networking with suppliers and merchants in the area, allowing access to the newest materials and furnishings. Meeting with clients to find out what their wants and needs are, with consideration to their space and budget. Creating a design plan using CAD and developing professional boards to show the concept of the space. Following up with clients upon project's completion to make sure they are satisfied. All this is done to help grow their business and brand.
Highlights
Interior Design curriculum at Paier is designed to prepare the relationship between interior design and architecture. Basic structural principles and construction methods are introduced. The studio courses incorporate programming, conceptual design and development, and presentation skills. Guest juries of architects and design professionals regularly critique our presentations. Courses in ID Business, Materials, Kitchen & Bath, and History of Interiors provide us with the tools and critical thinking needed to succeed.
AutoCAD
Drafting
Microsoft Office
Model Making
Corporate Building Design
Residential Planning
Kitchen and Bath Design
Excellent Communication Skills
Ability to work on multiple projects simultaneously
Creative, innovative and having problem solving skills
Excellent Attention to Details
Team Player
Accomplishments
At PCA, I was involved with the school newspaper, Paier Perspective, where I co-wrote articles for the Interior Design Department and consistently made the Dean's list through all four years.
Experience
Company Name City , State Interior Designer 03/2011
Company Name City , State Interior Designer 11/2013 to 07/2014
Networking with suppliers and merchants in the area.
Meetings with real estate agents, builders, and architects that we are working on projects with.
Creating and maintaining the materials library by ordering; materials, fabric samples, finishes, and design accessories.
Meet with clients, presenting the design plan and then reviewing the design plan according to the client's input.
Confirming the design plan, specifying materials, finishes, lighting and flooring.
Supervising the project to make sure it is done properly and according to the time-line.
August 2013 I started a new build of 3,200 sq.
ft.
it's a shoreline home in West Brook.
Everything custom designed from cabinetry with handpicked fixtures, staircases, fireplace, window treatments, to some of the furniture, all custom crafted pulled together in a seamless way reflective of clients' personality.
I over saw that the project was properly planned by working closely with contractor allowing to complete on time and within budget.
May 2012 I started the remodeling and updating a North Haven home.
Up to date I have remodeled the den, living room, and the dining room.
I am currently working on a bedroom and renovating the kitchen.
In the summer of 2011, I interned at New England Kitchen and Bath in Glastonbury, CT, working with their head designer, Abbey Miller.
We were able to go through the process of a job start to finish.
We went through the steps of designing and computer modeling of new spaces, the ordering of top quality materials and fixtures, to overseeing the scheduling and workmanship of installers.
In the summer of 2009, I worked in East Hampton, New York at the Grand Acquisitor, an upscale Antique Dealer.
The store specialized in antiques such as; decorative accessories, lace, linens, silver, and furniture.
The key to succeeding in the antiques business is knowledge.
I was able to see 18th and 19th century furniture, clothes, accessories, and more.
Here I learned purchasing skills and the ability to spot a good find.
I also recorded and kept track of the inventory as well as helped in setting up displays.
Education
BFA : Interior Design Fine Arts 2013 Paier College of Art , City , State
The American Society of Interior Designers (Allied ASID) National Occupational Competency Testing Institute (NOCTI) certified in CAD
",DESIGNER
24583187," SENIOR INTERIOR DESIGNER Highlights Microsoft Office Suite; Apple iWork Suite, Autodesk AutoCAD Architecture 2015, Buzzsaw, Revit; Adobe Creative
Suite: Acrobat Pro, Illustrator, InDesign and Photoshop; GoPro Studio; Studio Webware (web-based interior
decorating project management software); Wecora (web-based presentation boards); Bill Quick; Google Sketch-
Up. Accomplishments 5K SF high-end interior fit-out Alterra Group Limited (Harbor Point Ltd., Max Capital Group Ltd.): Interior alterations and fit-outs ...continued.. V ICTORIA S TEVENSON PAGE 2 CUBELLIS ECOPLAN ARCHITECTS, INTERIORS, ENGINEERS ­ Greater New York City LEAD INTERIOR DESIGNER, 6/1996 to 10/2006 A firm offering full-service architecture, interior design, and engineering services. Key player in integrating business and processes bought about by a merger with a large, interdisciplinary design firm. Received industry recognition for client assistance with innovative commercial and residential projects including banks, luxury auto dealerships, recreational/fitness facilities, universities, restaurants, municipal buildings, and residential condominium complexes. Served as a Founding Member of the Green Design Committee tasked with raising employee awareness of the latest sustainable building practices to infuse projects with seamless, cost-effective incorporation of green practices in client designs. Successful in generating 100% of attained business through word-of-mouth and a reputation for superior, results-driven service; featured as case study in a leading industry publication. Selected Projects: Stevens Institute of Tech., Center for Technology Management: 96K SF new construction and interiors North Jersey Community Bank (now ConnectOne Bank): New HQ/branch interiors and fit-outs Wyckoff Family YMCA: 65K SF, offices, natatorium, daycare, multi-purpose gym, and interiors Montclair State University: Interior alterations for Campus departments and buildings Weehawken Police Department: Interior alterations Ferrari-Maserati NA: Auto display gallery and office interior improvements Kia Motor Car Corporation: Retail showrooms and office interiors Admiral's Walk Condominiums: Lobby & atrium improvements The Mill Building at Piermont Landing: Change of use - factory to condo - interior conversion Bergen County Jail: 263K SF annex addition - FF&E/interior finishing Additional experience as an Interior Designer with Visconti Design Associates, as a Retail Store Manager for The Bombay Company, and a CAD Draftsperson at Modular Home Center. Experience SENIOR INTERIOR DESIGNER Feb 2012 to Jul 2015 Company Name Cooper Gardner is an established and dynamic multidisciplinary team focusing on a collaborative approach to Architecture, Interior Design, Landscaping, and Master-Planning. Provided creative and innovative interior design services for architectural clients through collaboration with clients, contractors, and vendors. Interviewed clients to develop projects, prepare preliminary plan diagrams and sketches, and to develop floor plans, project specifications, budgets, and schedules. Presented design concepts formulated with other designers, architects, and builders; managed the project technical and administrative staff. Selected appropriate interior finishes and furniture. Selected Projects: Willis: Interior construction project management, move management R&Q Investment Holdings Ltd.: Turn-key office fit-out. Company Name Pier 6 Cruise Ship Terminal: Fast-track, design-build alterations. Private residences in Bermuda/St. Kitts: custom millwork design, furnishing, purchase management. SENIOR INTERIOR DESIGNER Nov 2006 to Jul 2010 Company Name Bendell Design is a boutique-style consulting firm focused primarily on commercial and high-end interior design. Demonstrated superior client/project management abilities in formulating commercial design and space management solutions using cost-effective, and practical methodologies. Created commercial office space solutions for several global corporations requiring designs that appealed to the aesthetics of a worldwide clientele base. Maintained open communication channels between all stakeholders including C-level Executives, technicians, consultants, contractors, and design teams. Remained up-to-date with project parameters including building Codes, budgets and schedules. Education Bachelor of Fine Arts , Interior Design ROCHESTER INSTITUTE OF TECHNOLOGY － City , State Interior Design NCIDQ Certified, NATIONAL COUNCIL FOR INTERIOR DESIGN QUALIFICATIONS, NCIDQ Certificate #17785 Professional Affiliations ACCREDITED, USGBC Leadership in Energy and Environmental Design, LEED AP Skills administrative, Acrobat, Adobe Creative
Suite, Photoshop, Apple, approach, AutoCAD, budgets, building Codes, C, consulting, COUNCIL, clientele, client, clients, Fast, floor plans, Illustrator, InDesign, interior design, Microsoft Office Suite, office, project management, Quick, Revit ","
SENIOR INTERIOR DESIGNER
Highlights
Microsoft Office Suite; Apple iWork Suite, Autodesk AutoCAD Architecture 2015, Buzzsaw, Revit; Adobe Creative
Suite: Acrobat Pro, Illustrator, InDesign and Photoshop; GoPro Studio; Studio Webware (web-based interior
decorating project management software); Wecora (web-based presentation boards); Bill Quick; Google Sketch-
Up.
Accomplishments
5K SF high-end interior fit-out Alterra Group Limited (Harbor Point Ltd., Max Capital Group Ltd.): Interior alterations and fit-outs ...continued..
V ICTORIA S TEVENSON PAGE 2 CUBELLIS ECOPLAN ARCHITECTS, INTERIORS, ENGINEERS ­ Greater New York City LEAD INTERIOR DESIGNER, 6/1996 to 10/2006 A firm offering full-service architecture, interior design, and engineering services.
Key player in integrating business and processes bought about by a merger with a large, interdisciplinary design firm.
Received industry recognition for client assistance with innovative commercial and residential projects including banks, luxury auto dealerships, recreational/fitness facilities, universities, restaurants, municipal buildings, and residential condominium complexes.
Served as a Founding Member of the Green Design Committee tasked with raising employee awareness of the latest sustainable building practices to infuse projects with seamless, cost-effective incorporation of green practices in client designs.
Successful in generating 100% of attained business through word-of-mouth and a reputation for superior, results-driven service; featured as case study in a leading industry publication.
Selected Projects: Stevens Institute of Tech., Center for Technology Management: 96K SF new construction and interiors North Jersey Community Bank (now ConnectOne Bank): New HQ/branch interiors and fit-outs Wyckoff Family YMCA: 65K SF, offices, natatorium, daycare, multi-purpose gym, and interiors Montclair State University: Interior alterations for Campus departments and buildings Weehawken Police Department: Interior alterations Ferrari-Maserati NA: Auto display gallery and office interior improvements Kia Motor Car Corporation: Retail showrooms and office interiors Admiral's Walk Condominiums: Lobby & atrium improvements The Mill Building at Piermont Landing: Change of use - factory to condo - interior conversion Bergen County Jail: 263K SF annex addition - FF&E/interior finishing Additional experience as an Interior Designer with Visconti Design Associates, as a Retail Store Manager for The Bombay Company, and a CAD Draftsperson at Modular Home Center.
Experience
SENIOR INTERIOR DESIGNER Feb 2012 to Jul 2015 Company Name
Cooper Gardner is an established and dynamic multidisciplinary team focusing on a collaborative approach to Architecture, Interior Design, Landscaping, and Master-Planning.
Provided creative and innovative interior design services for architectural clients through collaboration with clients, contractors, and vendors.
Interviewed clients to develop projects, prepare preliminary plan diagrams and sketches, and to develop floor plans, project specifications, budgets, and schedules.
Presented design concepts formulated with other designers, architects, and builders; managed the project technical and administrative staff.
Selected appropriate interior finishes and furniture.
SENIOR INTERIOR DESIGNER Nov 2006 to Jul 2010 Company Name
Bendell Design is a boutique-style consulting firm focused primarily on commercial and high-end interior design.
Demonstrated superior client/project management abilities in formulating commercial design and space management solutions using cost-effective, and practical methodologies.
Created commercial office space solutions for several global corporations requiring designs that appealed to the aesthetics of a worldwide clientele base.
Maintained open communication channels between all stakeholders including C-level Executives, technicians, consultants, contractors, and design teams.
Remained up-to-date with project parameters including building Codes, budgets and schedules.
Education
Bachelor of Fine Arts , Interior Design ROCHESTER INSTITUTE OF TECHNOLOGY － City , State Interior Design
NCIDQ Certified, NATIONAL COUNCIL FOR INTERIOR DESIGN QUALIFICATIONS, NCIDQ Certificate #17785
Professional Affiliations
ACCREDITED, USGBC Leadership in Energy and Environmental Design, LEED AP
",DESIGNER
20210676," DIGITAL COMMUNICATIONS SPECIALIST Summary Digital communications professional with over 10 years of experience seeking a new opportunity where I am able to use and expand my experience in writing and editing, online marketing, social media strategy and management, blogging, and web content management. Skills Solid knowledge of AP Style Excellent knowledge of use of Microsoft Office - Excel, Word, PowerPoint, Outlook 508 compliance Website content management with OpenSource platforms  Proficient use of mass marketing systems Proficient use of Google Analytics Proficient use of Hootsuite Sprout Social to maintain social media networks Technical writing background with experience writing for national publications Basic knowledge of Adobe Acrobat Pro, Photoshop, and Illustrator Experience Digital Communications Specialist 12/2015 to Current Company Name City , State Develop, write and execute communication plans for projects of all scale. Manage social media accounts (Facebook, LinkedIn, Twitter and YouTube) for the Social Security Administration's Ticket to Work program. Utilize Sprout Social to schedule and manage social media posts and activity. Coordinate closely with the Information Technology (Systems) department and client to write about complex subject matter. Ensure accessibility of PDFs and compliance with standards established by Section 508 of the Rehabilitation Act of 1973. Develop, coordinate and implement content for all communication channels. Edit and develop content so it is optimized for website publication. Coordinate closely with managers project-wide to ensure delivery of website content, publications, and training materials and courses. Communications Specialist 08/2012 to 12/2015 Company Name City , State Ensured consistence and accuracy in internal and external communications. Edited and revised all marketing content to guarantee the highest quality of writing. Created and edited content for the organization's annual report. Developed and implemented communication strategies and information programs. Created and carried out social media strategy and oversee implementation of national social media campaigns. Worked with Subject Matter Experts to develop messaging and content. Developed, wrote and edited proposals, marketing and communications plans, marketing materials and website content. Reporter 06/2008 to 08/2012 Company Name City , State Wrote for Accounting & Compliance Alert, a daily online newsletter focused on the accounting profession. Edited and proofread articles. Covered Congress, specifically the House Financial Services Committee and Senate Banking Committee. Wrote about tax law, regulations and issues impacting investors and public companies. Reporter 06/2006 to 06/2008 Company Name City , State Wrote articles covering commercial real estate in a real-time news environment. Wrote daily for eNewsletter. Standardized press releases for publication. Promoted to the position of Reporter II in June 2007, after taking on more challenging assignments, writing daily and monthly columns, and tackling a wider array of subject matter. Education and Training B.A : Communication May 2006 George Mason University City , State Communication Skills Adobe Acrobat, Photoshop, develop content, Content management, Google Analytics, marketing manager, marketing materials, newsletter, press releases, Rehabilitation, tax law, Technical writing, training materials ","
DIGITAL COMMUNICATIONS SPECIALIST
Summary
Digital communications professional with over 10 years of experience seeking a new opportunity where I am able to use and expand my experience in writing and editing, online marketing, social media strategy and management, blogging, and web content management.
Skills
Solid knowledge of AP Style
Excellent knowledge of use of Microsoft Office - Excel, Word, PowerPoint, Outlook
508 compliance
Website content management with OpenSource platforms 
Proficient use of mass marketing systems
Proficient use of Google Analytics
Proficient use of Hootsuite Sprout Social to maintain social media networks
Technical writing background with experience writing for national publications
Basic knowledge of Adobe Acrobat Pro, Photoshop, and Illustrator
Experience
Digital Communications Specialist 12/2015 to Current Company Name City , State
Develop, write and execute communication plans for projects of all scale.
Manage social media accounts (Facebook, LinkedIn, Twitter and YouTube) for the Social Security Administration's Ticket to Work program.
Utilize Sprout Social to schedule and manage social media posts and activity.
Coordinate closely with the Information Technology (Systems) department and client to write about complex subject matter.
Ensure accessibility of PDFs and compliance with standards established by Section 508 of the Rehabilitation Act of 1973.
Develop, coordinate and implement content for all communication channels.
Edit and develop content so it is optimized for website publication.
Coordinate closely with managers project-wide to ensure delivery of website content, publications, and training materials and courses.
Communications Specialist 08/2012 to 12/2015 Company Name City , State
Ensured consistence and accuracy in internal and external communications.
Edited and revised all marketing content to guarantee the highest quality of writing.
Created and edited content for the organization's annual report.
Developed and implemented communication strategies and information programs.
Created and carried out social media strategy and oversee implementation of national social media campaigns.
Worked with Subject Matter Experts to develop messaging and content.
Developed, wrote and edited proposals, marketing and communications plans, marketing materials and website content.
Reporter 06/2008 to 08/2012 Company Name City , State
Wrote for Accounting & Compliance Alert, a daily online newsletter focused on the accounting profession.
Edited and proofread articles.
Covered Congress, specifically the House Financial Services Committee and Senate Banking Committee.
Wrote about tax law, regulations and issues impacting investors and public companies.
Reporter 06/2006 to 06/2008 Company Name City , State
Wrote articles covering commercial real estate in a real-time news environment.
Wrote daily for eNewsletter.
Standardized press releases for publication.
Promoted to the position of Reporter II in June 2007, after taking on more challenging assignments, writing daily and monthly columns, and tackling a wider array of subject matter.
Education and Training
B.A : Communication May 2006 George Mason University City , State Communication
",DIGITAL-MEDIA
32385553," BUSINESS DEVELOPMENT MANAGER Summary Hard working and energetic management professional focused on customer satisfaction throughout all stages of the sales life cycle. Highlights Excellent communication skills Energetic Resolution-oriented Compelling leadership skills Exceptional multi-tasker Effective Retail Sales Manager Experience Business Development Manager September 2012 to March 2015 Company Name Resolve customer complaints regarding sales and service. Determine price schedules and discount rates. Review operational records and reports to project sales and determine profitability. Monitor customer preferences to determine focus of sales efforts. Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications. Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale. Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase. Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business. Represent company at trade association meetings to promote products.Maintained friendly and professional customer interactions.Shared product knowledge with customers while making personal recommendations. Administrative Assistant April 2008 to June 2012 Company Name － City , State Direct or coordinate the supportive services department of a business, agency, or organization. Prepare and review operational reports and schedules to ensure accuracy and efficiency. Acquire, distribute and store supplies. Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records. Hire and terminate clerical and administrative personnel. Conduct classes to teach procedures to staff. Direct or coordinate the supportive services department of a business, agency, or organization. Operate computers programmed with accounting software to record, store, and analyze information. Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers. Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software. Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents. Receive, record, and bank cash, checks, and vouchers. Comply with federal, state, and company policies, procedures, and regulations. Compile statistical, financial, accounting or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses. Code documents according to company procedures. Reconcile or note and report discrepancies found in records. Access computerized financial information to answer general questions as well as those related to specific accounts. Match order forms with invoices, and record the necessary information. Perform general office duties such as filing, answering telephones, and handling routine correspondence. Perform personal bookkeeping services. Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures. Calculate and prepare checks for utilities, taxes, and other payments. Prepare and process payroll information. Compare computer printouts to manually maintained journals to determine if they match. Reconcile records of bank transactions. Transfer details from separate journals to general ledgers or data processing sheets. Complete and submit tax forms and returns, workers' compensation forms, pension contribution forms, and other government documents. Prepare purchase orders and expense reports. Perform financial calculations such as amounts due, interest charges, balances, discounts, equity, and principal. Calculate costs of materials, overhead and other expenses, based on estimates, quotations and price lists. Maintain inventory records. Office Coordinator April 1998 to April 2008 Company Name － City , State Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software. Answer phone calls and direct calls to appropriate parties or take messages. Greet visitors and determine whether they should be given access to specific individuals. Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work. File and retrieve corporate documents, records, and reports. Open, sort, and distribute incoming correspondence, including faxes and email. Make travel arrangements for executives. Prepare responses to correspondence containing routine inquiries. Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings. Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives. Provide clerical support to other departments. Manage and maintain executives' schedules. Process payroll information. Set up and oversee administrative policies and procedures for offices or organizations. Supervise and train other clerical staff and arrange for employee training by scheduling training or organizing training material. Interpret administrative and operating policies and procedures for employees. April 1992 to April 1998 Education Retail Management Purdue University － City , State , USA High School Diploma : College Preparation , May 1986 Bluffton High School － City , State , USA Graduated top 10% National Honor Society Skills 10-key, accounting, accounting software, accounts payable, administrative, billing, bookkeeping, calculators, charts, clerical, commodities, email, fax, filing, financial statements, general office duties, government, insurance, inventory, letters, materials, meetings, Merchandising, messaging, mail, office equipment, organizing, payroll, personnel, copy machines, coding, recording, Retail Management, sales, scheduling, speeches, spreadsheets, multi-line telephone, employee training, travel arrangements, typewriter, voice mail, word processing, ","
BUSINESS DEVELOPMENT MANAGER
Summary
Hard working and energetic management professional focused on customer satisfaction throughout all stages of the sales life cycle.
Highlights
Excellent communication skills
Energetic
Resolution-oriented
Compelling leadership skills
Exceptional multi-tasker
Effective Retail Sales Manager
Experience
Business Development Manager September 2012 to March 2015 Company Name
Resolve customer complaints regarding sales and service.
Determine price schedules and discount rates.
Review operational records and reports to project sales and determine profitability.
Monitor customer preferences to determine focus of sales efforts.
Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.
Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale.
Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.
Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.
Represent company at trade association meetings to promote products.Maintained friendly and professional customer interactions.Shared product knowledge with customers while making personal recommendations.
Administrative Assistant April 2008 to June 2012 Company Name － City , State
Direct or coordinate the supportive services department of a business, agency, or organization.
Prepare and review operational reports and schedules to ensure accuracy and efficiency.
Acquire, distribute and store supplies.
Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.
Hire and terminate clerical and administrative personnel.
Conduct classes to teach procedures to staff.
Direct or coordinate the supportive services department of a business, agency, or organization.
Operate computers programmed with accounting software to record, store, and analyze information.
Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers.
Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software.
Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents.
Receive, record, and bank cash, checks, and vouchers.
Comply with federal, state, and company policies, procedures, and regulations.
Compile statistical, financial, accounting or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses.
Code documents according to company procedures.
Reconcile or note and report discrepancies found in records.
Access computerized financial information to answer general questions as well as those related to specific accounts.
Match order forms with invoices, and record the necessary information.
Perform general office duties such as filing, answering telephones, and handling routine correspondence.
Perform personal bookkeeping services.
Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures.
Calculate and prepare checks for utilities, taxes, and other payments.
Prepare and process payroll information.
Compare computer printouts to manually maintained journals to determine if they match.
Reconcile records of bank transactions.
Transfer details from separate journals to general ledgers or data processing sheets.
Complete and submit tax forms and returns, workers' compensation forms, pension contribution forms, and other government documents.
Prepare purchase orders and expense reports.
Perform financial calculations such as amounts due, interest charges, balances, discounts, equity, and principal.
Calculate costs of materials, overhead and other expenses, based on estimates, quotations and price lists.
Maintain inventory records.
Office Coordinator April 1998 to April 2008 Company Name － City , State
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
Answer phone calls and direct calls to appropriate parties or take messages.
Greet visitors and determine whether they should be given access to specific individuals.
Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
File and retrieve corporate documents, records, and reports.
Open, sort, and distribute incoming correspondence, including faxes and email.
Make travel arrangements for executives.
Prepare responses to correspondence containing routine inquiries.
Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings.
Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives.
Provide clerical support to other departments.
Manage and maintain executives' schedules.
Process payroll information.
Set up and oversee administrative policies and procedures for offices or organizations.
Supervise and train other clerical staff and arrange for employee training by scheduling training or organizing training material.
Interpret administrative and operating policies and procedures for employees.
April 1992 to April 1998
Education
Retail Management Purdue University － City , State , USA
High School Diploma : College Preparation , May 1986 Bluffton High School － City , State , USA
",BUSINESS-DEVELOPMENT
27497542," PERSONAL STYLIST- WOMEN'S DESIGNER Summary Eager to work in a fast-paced customer focused  environment driven to expand sales volume by utilizing developing technology. Proficient at understanding client needs and collaborating on a creative vision to exceed expectations and deliver results conducive to cultivating relationships and growing business. Skills Microsoft Office: Word PowerPoint Excel Experience Personal Stylist- Women's Designer 05/2014 to 02/2017 Company Name City , State Leverages knowledge of design and brands to create a personalized experience to individual clients based on dressing concerns.  Nurtures relationships by creating impactful appointments accompanied by planned follow-ups. Effectively time manages consultations with future clients while servicing those within the store. Utilizes internal digital application wardrobing clients on their terms. Implements communication templates via text and email regarding selling campaigns and customer rewards incentive programs.  Integrates tools to improve customer retention and achieve significant level of designer selling volume. Sales Associate- via C department 02/2010 to 05/2014 Company Name City , State Relocated personal clientele to a competitive top volume door. Profited in business development in an elevated women's designer department. Effectively time managed customer service to create a personalized experience while maximizing sales volume. Regularly attended product knowledge seminars allowing delivery of service at the highest level. Initiated conversations with management when unexpected problems arose to ensure future success amongst the team and client relationships. Sales Associate, Savvy department 06/2006 to 02/2010 Company Name City , State Successfully assisted customers in choosing outfits that were consistent with needs and budget. Developed relationships to offer value to the customer experience. Increased sales volume by suggesting additional items at point of service. Advanced visual presentation of merchandise on the selling floor. Adapted numeracy skills when conducting transactions with customers. Team Member 08/2004 to 06/2006 Company Name City , State Delivered friendly and prompt service to customers.  Managed stock levels to prevent shortage of items. Contributed to maintaining company integrity during each transaction. Performed as a training mentor and shift lead during critical times. Achievements 2016 Net Sales Volume- $783,210 Own Your Business Chart- 58.1% exceeding 40% expectation Cross-Sell Reporting- 48.7% exceeding 30% expectation Personal Stylist- 3 Years Quarterly Top Tier Volume- 3 Quarters Quarterly Pacesetter Volume- 5 Quarters Yearly Pacesetter Volume- 2 Years Customer Service All Star- 2 Years ​ Education and Training Bachelor of Arts : Business Administration (Marketing) 2008 California State University Fullerton City , State ","
PERSONAL STYLIST- WOMEN'S DESIGNER
Summary
Eager to work in a fast-paced customer focused  environment driven to expand sales volume by utilizing developing technology. Proficient at understanding client needs and collaborating on a creative vision to exceed expectations and deliver results conducive to cultivating relationships and growing business.
Skills
Microsoft Office: Word
PowerPoint
Excel
Experience
Personal Stylist- Women's Designer 05/2014 to 02/2017 Company Name City , State Leverages knowledge of design and brands to create a personalized experience to individual clients based on dressing concerns.  Nurtures relationships by creating impactful appointments accompanied by planned follow-ups. Effectively time manages consultations with future clients while servicing those within the store. Utilizes internal digital application wardrobing clients on their terms. Implements communication templates via text and email regarding selling campaigns and customer rewards incentive programs.  Integrates tools to improve customer retention and achieve significant level of designer selling volume.
Sales Associate- via C department 02/2010 to 05/2014 Company Name City , State Relocated personal clientele to a competitive top volume door. Profited in business development in an elevated women's designer department. Effectively time managed customer service to create a personalized experience while maximizing sales volume. Regularly attended product knowledge seminars allowing delivery of service at the highest level. Initiated conversations with management when unexpected problems arose to ensure future success amongst the team and client relationships.
Sales Associate, Savvy department 06/2006 to 02/2010 Company Name City , State Successfully assisted customers in choosing outfits that were consistent with needs and budget. Developed relationships to offer value to the customer experience. Increased sales volume by suggesting additional items at point of service. Advanced visual presentation of merchandise on the selling floor. Adapted numeracy skills when conducting transactions with customers.
Team Member 08/2004 to 06/2006 Company Name City , State Delivered friendly and prompt service to customers.  Managed stock levels to prevent shortage of items. Contributed to maintaining company integrity during each transaction. Performed as a training mentor and shift lead during critical times.
Achievements
2016 Net Sales Volume- $783,210
Own Your Business Chart- 58.1% exceeding 40% expectation
Bachelor of Arts : Business Administration (Marketing) 2008 California State University Fullerton City , State
",DESIGNER
19201175," INFORMATION TECHNOLOGY SPECIALIST Summary Recent graduate seeking opportunity in hardware and software support. Highly poised and dedicated with strong education and training in supporting computer issues. Systematic IT professional proficient in network, project and emergency management. Able to install hardware, patch software and configure internal systems. Complex problem-solver with top-notch planning and communication strengths. Resourceful team player and fast learner seeking to leverage background into a database administrator role with a progressive organization. Skills Hardware updates Process improvement implementation Permissions management Software licenses and patches Excellent problem solving skills Operating systems Task estimation GUI and tools Knowledge of streaming video platforms Timeline management Operational support Windows operating systems Experience Information Technology Specialist , 02/2019 to Current Company Name – City , State Coordinated installation of Microsoft software systems and collaborated with user experience team on design and implementation of new features Kept hardware and software systems current with latest patches and current licenses Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers Trained new employees on support processes, procedures and knowledge base Mentored other technical engineers and support professionals to provide professional development and skill enhancement Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources Shift Leader , 11/2016 to Current Company Name – City , State Assigned daily tasks to employees and monitored activity and task completion. Diligently restocked work stations and display cases. Routinely moved and stocked food products weighing up to 40 pounds. Performed all position responsibilities accurately and in a timely manner. Strictly followed all cash, security, inventory and labor policies and procedures. Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk. Stored food in designated containers and storage areas to prevent spoilage or cross-contamination. Reported to all shifts wearing a neat, clean and unwrinkled uniform. Handled currency and credit transactions quickly and accurately. Followed food safety procedures according to company policies and health and sanitation regulations. Customer Service Representative , 04/2017 to 09/2017 Company Name – City , State Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events. Operated a POS system to itemize and complete an average of 50 customer purchases. Routinely answered customer questions regarding merchandise and pricing. Chef , 06/2016 to 02/2017 Company Name – City , State Education and Training GED Fremont Adult & Continuing Education - City , State Information Technology , 2019 Unitek College - Fremont - City , State Skills Hardware updates Process improvement implementation Permissions management Software licenses and patches Excellent problem solving skills Operating systems Task estimation GUI and tools Knowledge of streaming video platforms Timeline management Operational support Windows operating systems Work History Information Technology Specialist , 02/2019 to Current Company Name – City , State Coordinated installation of Microsoft software systems and collaborated with user experience team on design and implementation of new features Kept hardware and software systems current with latest patches and current licenses Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers Trained new employees on support processes, procedures and knowledge base Mentored other technical engineers and support professionals to provide professional development and skill enhancement Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources Shift Leader , 11/2016 to Current Company Name – City , State Assigned daily tasks to employees and monitored activity and task completion. Diligently restocked work stations and display cases. Routinely moved and stocked food products weighing up to 40 pounds. Performed all position responsibilities accurately and in a timely manner. Strictly followed all cash, security, inventory and labor policies and procedures. Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk. Stored food in designated containers and storage areas to prevent spoilage or cross-contamination. Reported to all shifts wearing a neat, clean and unwrinkled uniform. Handled currency and credit transactions quickly and accurately. Followed food safety procedures according to company policies and health and sanitation regulations. Customer Service Representative , 04/2017 to 09/2017 Company Name – City , State Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events. Operated a POS system to itemize and complete an average of 50 customer purchases. Routinely answered customer questions regarding merchandise and pricing. Chef , 06/2016 to 02/2017 Company Name – City , State ","
INFORMATION TECHNOLOGY SPECIALIST
Summary
Recent graduate seeking opportunity in hardware and software support. Highly poised and dedicated with strong education and training in supporting computer issues.
Systematic IT professional proficient in network, project and emergency management. Able to install hardware, patch software and configure internal systems. Complex problem-solver with top-notch planning and communication strengths.
Resourceful team player and fast learner seeking to leverage background into a database administrator role with a progressive organization.
Skills
Hardware updates
Process improvement implementation
Permissions management
Software licenses and patches
Excellent problem solving skills
Operating systems
Task estimation
GUI and tools
Knowledge of streaming video platforms
Timeline management
Operational support
Windows operating systems
Experience
Information Technology Specialist , 02/2019 to Current Company Name – City , State
Coordinated installation of Microsoft software systems and collaborated with user experience team on design and implementation of new features
Kept hardware and software systems current with latest patches and current licenses
Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers
Trained new employees on support processes, procedures and knowledge base
Mentored other technical engineers and support professionals to provide professional development and skill enhancement
Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources
Shift Leader , 11/2016 to Current Company Name – City , State
Assigned daily tasks to employees and monitored activity and task completion.
Diligently restocked work stations and display cases.
Routinely moved and stocked food products weighing up to 40 pounds.
Performed all position responsibilities accurately and in a timely manner.
Strictly followed all cash, security, inventory and labor policies and procedures.
Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
Reported to all shifts wearing a neat, clean and unwrinkled uniform.
Handled currency and credit transactions quickly and accurately.
Followed food safety procedures according to company policies and health and sanitation regulations.
Customer Service Representative , 04/2017 to 09/2017 Company Name – City , State
Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
Operated a POS system to itemize and complete an average of 50 customer purchases.
Routinely answered customer questions regarding merchandise and pricing.
Chef , 06/2016 to 02/2017 Company Name – City , State
Education and Training
GED Fremont Adult & Continuing Education - City , State
Information Technology , 2019 Unitek College - Fremont - City , State
Skills
Hardware updates
Process improvement implementation
Permissions management
Software licenses and patches
Excellent problem solving skills
Operating systems
Task estimation
GUI and tools
Knowledge of streaming video platforms
Timeline management
Operational support
Windows operating systems
Work History
Information Technology Specialist , 02/2019 to Current Company Name – City , State
Coordinated installation of Microsoft software systems and collaborated with user experience team on design and implementation of new features
Kept hardware and software systems current with latest patches and current licenses
Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers
Trained new employees on support processes, procedures and knowledge base
Mentored other technical engineers and support professionals to provide professional development and skill enhancement
Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources
Shift Leader , 11/2016 to Current Company Name – City , State
Assigned daily tasks to employees and monitored activity and task completion.
Diligently restocked work stations and display cases.
Routinely moved and stocked food products weighing up to 40 pounds.
Performed all position responsibilities accurately and in a timely manner.
Strictly followed all cash, security, inventory and labor policies and procedures.
Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
Reported to all shifts wearing a neat, clean and unwrinkled uniform.
Handled currency and credit transactions quickly and accurately.
Followed food safety procedures according to company policies and health and sanitation regulations.
Customer Service Representative , 04/2017 to 09/2017 Company Name – City , State
Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
Operated a POS system to itemize and complete an average of 50 customer purchases.
Routinely answered customer questions regarding merchandise and pricing.
Chef , 06/2016 to 02/2017 Company Name – City , State
",INFORMATION-TECHNOLOGY
17960690," PROFESSIONAL HEALTHCARE REPRESENTATIVE Summary Dynamic sales professional delivering documented success in driving product growth through strong sales skills and patient focus. Detail oriented, while utilizing communication skills that have a direct and personable approach. Proficient in handling new product launches from inception to completion in both independent and collaborative work environments. Background encompasses almost 15 years of experience in pharmaceutical sales selling to an array of specialties including general practitioners, internal medicine, family practice, endocrinologist, rheumatologist, neurologist, obstetrician/gynecologist, geriatric medicine, orthopedics, pulmonologist, gastroenterology, urology and cardiology. Further call points made to hospital accounts local to territory. Additional professional experience includes nursing experience ranging from surgical assistance to care in the neonatal intensive care unit. Accomplishments 2017 - People in Culture Lead for Atlanta East 2017 - Awarded ""Championship Culture Award"" (Peer Selection) 2016 - People in Culture Lead for Atlanta East 2015 Capital S card winner 2014 Capital S card winner 2011 Summit Winner - Ranking 3/55 (141.63% Attainment) 2011 Contest Winner - Q1 Kick it in Gear Contest (%NRx Volume Growth) 2011 - Finished 2nd in Q2 IEM MS-AL Surge Contest (Lyrica TRx Growth) 2011 Contest Winner - 2nd Semester Team Contest (Celebrex TRx Growth) 2011 - First in Region to hit 5% Market Share for Pristiq 2009 Contest Winner - 3rd Qtr Regional Market Share Contest 2008 - Selected Representative for State Medical Meeting 2008 - Finished in Top 25% 2007 - Contest Winner - 1st Semester First in Class Travel Card 2007 - Contest Winner - Retention Bonus for Territory / District 2007 - Finished 2nd Highest Exubera Sales  out of 200 Searle Representatives 2007 - Contest Winner - Regional Summer Contest (Market Share Growth for Lyrica and Celebrex) 2007 - Finished 9/200 in Central Area 2006 - Finished in Top 15% in Central Area 2006 - Ranked #1 in Central Area - Celebrex Attainment (117.78%) 2004 - Vice President's Cabinet Winner (Top 10%) 2004 - Contest Winner - Passport to Paradise Contest 2004 - Rookie of the Year Runner Up Skills Developed ""The History of Celebrex"" - timeline of events for Celebrex and why it is important to sales process (Contents of binder included every clinical study categorized into GI, CV, efficacy, etc) Mentored numerous new team members Executed Teach the Teacher - Nurse focused initiative on Exubera device and drug education Earned numerous convention trips Led multiple POA special assignments at the district Experience Professional Healthcare Representative July 2003 to Current Company Name 2017 - Xtandi - Ended the year Ranked #15 / 162   2016 - Awarded lateral transfer to Atlanta East District from  2015 - Ranked 29/75 with 102.15% Lyrica, 107.32% Toviaz, and 92.41% Viagra goal attainment 2014 -  Completed S1 at105.69% Celebrex, 108.13% Flector Patch, and 106.77% Lyrica goal attainment 2014 - Completed S2 at 106.78% Celebrex, 108.77% Flector Patch, and 101.67% Lyrica 2013 - Completed S1 at 101.12% Lyrica, 104.31% Celebrex, and 84.09% Flector Patch goal attainment 2013 - Completed S2 at 107.30% Celebrex, 89.71% Flector Patch, and 104.40% Lyrica goal attainment Registered Nurse April 2003 to July 2003 Company Name － City , State Assisted in daily patient management through surgery scheduling, patient insurance claims and prior authorizations, and educating patients on procedures, treatments, and medications Registered Nurse April 2002 to April 2003 Company Name － City , State Surgical nurse with responsibilities including surgical assistance, operating room management, recording of all events and tasks during surgery, and acting as patient advocate during surgery Registered Nurse August 2000 to April 2002 Company Name － City , State Practiced as a Registered Nurse in the Neonatal Intensive Care Unit Education and Training Bachelors of Science : Nursing , May 2000 Mississippi College － City , State Nursing Associate of Arts : May 1997 Hinds Community College － City , State Skills emergency care, palliative care, patient advocate, surgery Additional Information Active member of Junior Auxiliary from 2006-2011. Chaired projects including Prom Closet, Buckets of Happiness, and Dental Days Sought out and implemented a program called ""Challenge Day"" in local schools that focused on combatting bullying and facilitating a positive school culture. Managed every aspect of the program including, but not limited to, securing funding, recruiting volunteers, and working with school counselors to identify high risk students. Volunteer for William's Wings, MS Diabetes Association, and MS March of Dimes ","
PROFESSIONAL HEALTHCARE REPRESENTATIVE
Summary
Dynamic sales professional delivering documented success in driving product growth through strong sales skills and patient focus. Detail oriented, while utilizing communication skills that have a direct and personable approach. Proficient in handling new product launches from inception to completion in both independent and collaborative work environments. Background encompasses almost 15 years of experience in pharmaceutical sales selling to an array of specialties including general practitioners, internal medicine, family practice, endocrinologist, rheumatologist, neurologist, obstetrician/gynecologist, geriatric medicine, orthopedics, pulmonologist, gastroenterology, urology and cardiology. Further call points made to hospital accounts local to territory. Additional professional experience includes nursing experience ranging from surgical assistance to care in the neonatal intensive care unit.
2008 - Selected Representative for State Medical Meeting
2008 - Finished in Top 25%
2007 - Contest Winner - 1st Semester First in Class Travel Card
2007 - Contest Winner - Retention Bonus for Territory / District
2007 - Finished 2nd Highest Exubera Sales  out of 200 Searle Representatives
2007 - Contest Winner - Regional Summer Contest (Market Share Growth for Lyrica and Celebrex)
2007 - Finished 9/200 in Central Area
2006 - Finished in Top 15% in Central Area
2006 - Ranked #1 in Central Area - Celebrex Attainment (117.78%)
2004 - Vice President's Cabinet Winner (Top 10%)
2004 - Contest Winner - Passport to Paradise Contest
2004 - Rookie of the Year Runner Up
Skills
Developed ""The History of Celebrex"" - timeline of events for Celebrex and why it is important to sales process (Contents of binder included every clinical study categorized into GI, CV, efficacy, etc)
Mentored numerous new team members
Executed Teach the Teacher - Nurse focused initiative on Exubera device and drug education
Earned numerous convention trips
Led multiple POA special assignments at the district
Experience
Professional Healthcare Representative July 2003 to Current Company Name
2017 - Xtandi - Ended the year Ranked #15 / 162  
2016 - Awarded lateral transfer to Atlanta East District from 
2015 - Ranked 29/75 with 102.15% Lyrica, 107.32% Toviaz, and 92.41% Viagra goal attainment
2014 - Completed S2 at 106.78% Celebrex, 108.77% Flector Patch, and 101.67% Lyrica
2013 - Completed S1 at 101.12% Lyrica, 104.31% Celebrex, and 84.09% Flector Patch goal attainment
2013 - Completed S2 at 107.30% Celebrex, 89.71% Flector Patch, and 104.40% Lyrica goal attainment
Registered Nurse April 2003 to July 2003 Company Name － City , State
Assisted in daily patient management through surgery scheduling, patient insurance claims and prior authorizations, and educating patients on procedures, treatments, and medications
Registered Nurse April 2002 to April 2003 Company Name － City , State
Surgical nurse with responsibilities including surgical assistance, operating room management, recording of all events and tasks during surgery, and acting as patient advocate during surgery
Registered Nurse August 2000 to April 2002 Company Name － City , State
Practiced as a Registered Nurse in the Neonatal Intensive Care Unit
Education and Training
Bachelors of Science : Nursing , May 2000 Mississippi College － City , State Nursing
Associate of Arts : May 1997 Hinds Community College － City , State
Skills
emergency care, palliative care, patient advocate, surgery
Additional Information
Active member of Junior Auxiliary from 2006-2011.
Chaired projects including Prom Closet, Buckets of Happiness, and Dental Days
Sought out and implemented a program called ""Challenge Day"" in local schools that focused on combatting bullying and facilitating a positive school culture. Managed every aspect of the program including, but not limited to, securing funding, recruiting volunteers, and working with school counselors to identify high risk students.
Volunteer for William's Wings, MS Diabetes Association, and MS March of Dimes
",HEALTHCARE
35421497," TEACHER Summary Kind, compassionate and highly motivated Teacher dedicated to creating an atmosphere that is stimulating and encouraging to all students while learning. Desire to inspire and motivate children to achieve their absolute best. Expertise in individualizing instruction based on students needs and interests. Education Bachelor of Arts : Childhood Education 1-6 2007 Brooklyn College City , State Minor in Psychology. Associate of Arts : Liberal Arts 2003 Nassau Community College City , State Liberal Arts Experience Teacher Current Company Name City , State Create a classroom environment conducive to learning and growing.   Adapt and modify lessons to meet student's academic needs.  Conduct a variety of activities for individual lessons, group projects, and movement time to further enhance learning.  Collaborate with other staff members to plan and schedule lessons promoting learning and student interests. Organize activities that develop children's physical, emotional and social growth. Redirect children to encourage safe and positive behaviors in the classroom. Encourage curiosity, exploration and problem-solving with age-appropriate playtime activities. Student Teacher 09/2006 to 02/2007 Company Name City , State Completed four months of teaching experience in a 1st grade classroom, collaborating with a cooperating teacher and other staff members to plan and schedule lessons that encourage learning. Differentiated instruction according to student interest, ability and skill level. Observed and assessed student performance and kept thorough records of progress using running records, rubrics, student portfolios, and teacher-made exams. Created a student-based, constructivist environment where exploration, questioning, problem solving, accountable talk, and a love for learning were promoted. Prepared lesson plans for each component of Balanced Literacy according to a new thematic unit every month. Established positive relationships with students, parents, fellow teachers and school administrators. Dentist Office Manager 07/2002 to 09/2012 Company Name City , State Led a team of 10 employees and was responsible for administering staff training and delegating duties for the practice. Promoted twice in my tenure. Managed difficult or emotional patient situations and responded promptly to patient needs in pain and emergencies. Educated patients about proper oral hygiene and prevention of dental diseases. Accurately collected and recorded patient medical and dental histories. Provided appropriate treatment plans and postoperative instructions to the patients as prescribed by dentist. Managed collections, claims and appeals with insurance companies. Worked closely with insurance companies to ensure pre-approvals, prior authorizations and that patient's visits were properly documented and paid. Maintained proper graphical and perio charting for the hygienist.  Scheduled and maintained a calendar of appointments, meetings, and travel itineraries. Established and maintained excellent working relationships with patients and employees to this day. Certifications First Aid CPR Child Care Facility Rules & Regulations (FACR) Identifying and Reporting Child Abuse and Neglect (CAAN) School-Age Appropriate Practices (SAP) Skills Creative at lesson planning and hands-on instruction. Student Assessment. Classroom Management. Able to inspire, comfort and build self-esteem. Outstanding communication skills. Dependable and detail orientated. Excellent organizational skills. Languages Trilingual in English, Russian and Hebrew. ","
TEACHER
Summary
Kind, compassionate and highly motivated Teacher dedicated to creating an atmosphere that is stimulating and encouraging to all students while learning.
Desire to inspire and motivate children to achieve their absolute best.
Expertise in individualizing instruction based on students needs and interests.
Education
Bachelor of Arts : Childhood Education 1-6 2007 Brooklyn College City , State Minor in Psychology.
Associate of Arts : Liberal Arts 2003 Nassau Community College City , State Liberal Arts
Experience
Teacher Current Company Name City , State
Create a classroom environment conducive to learning and growing.  
Adapt and modify lessons to meet student's academic needs. 
Conduct a variety of activities for individual lessons, group projects, and movement time to further enhance learning. 
Collaborate with other staff members to plan and schedule lessons promoting learning and student interests.
Organize activities that develop children's physical, emotional and social growth.
Redirect children to encourage safe and positive behaviors in the classroom.
Encourage curiosity, exploration and problem-solving with age-appropriate playtime activities.
Student Teacher 09/2006 to 02/2007 Company Name City , State
Completed four months of teaching experience in a 1st grade classroom, collaborating with a cooperating teacher and other staff members to plan and schedule lessons that encourage learning.
Differentiated instruction according to student interest, ability and skill level.
Observed and assessed student performance and kept thorough records of progress using running records, rubrics, student portfolios, and teacher-made exams.
Created a student-based, constructivist environment where exploration, questioning, problem solving, accountable talk, and a love for learning were promoted.
Prepared lesson plans for each component of Balanced Literacy according to a new thematic unit every month.
Established positive relationships with students, parents, fellow teachers and school administrators.
Dentist Office Manager 07/2002 to 09/2012 Company Name City , State
Led a team of 10 employees and was responsible for administering staff training and delegating duties for the practice.
Promoted twice in my tenure.
Managed difficult or emotional patient situations and responded promptly to patient needs in pain and emergencies.
Educated patients about proper oral hygiene and prevention of dental diseases.
Accurately collected and recorded patient medical and dental histories.
Provided appropriate treatment plans and postoperative instructions to the patients as prescribed by dentist.
Managed collections, claims and appeals with insurance companies.
Worked closely with insurance companies to ensure pre-approvals, prior authorizations and that patient's visits were properly documented and paid.
Maintained proper graphical and perio charting for the hygienist. 
Scheduled and maintained a calendar of appointments, meetings, and travel itineraries.
Established and maintained excellent working relationships with patients and employees to this day.
Certifications
First Aid CPR
Child Care Facility Rules & Regulations (FACR)
Identifying and Reporting Child Abuse and Neglect (CAAN)
School-Age Appropriate Practices (SAP)
Skills
Creative at lesson planning and hands-on instruction.
Student Assessment.
Classroom Management.
Able to inspire, comfort and build self-esteem.
Outstanding communication skills.
Dependable and detail orientated.
Excellent organizational skills.
Languages
Trilingual in English, Russian and Hebrew.
",TEACHER
16356151," OCCUPATIONAL HEALTH NURSE COORDINATOR Professional Summary Dedicated RN with over 20 years experience in nursing seeking career transition into a new clinical setting. Able to offer a solid foundation in occupational health, office management, triage, endoscopy, homecare, primary patient care and current healthcare advancements. Highly motivated, dedicated, flexible and compassionate with proven expertise in communication, organization and documentation skills. Valuable interpersonal skills, forging relationships and collaborating with interdisciplinary teams to develop outstanding care/support and to facilitate a friendly and caring environment. Dependable, responsible and autonomous; able to work independently or within a group. Core Qualifications Skill Name Home  Patient Management Patient Assessment  Homecare/Hospice Care  Communication & Documentation Healthcare Education  JCAHO Standards / Compliance Relations Homecare Skills/Oasis  Quality Assurance / Quality Control Records Maintenance  Good Last Used/Experience  Expert Currently used/22 years Expert Currently used/ 22 years   Expert Currently used/22 years Expert Currently used/19 years  Expert Currently used/22 years  Expert Currently used/19 years  Expert Currently used/22 years Expert Currently used/22 years Experience OCCUPATIONAL HEALTH NURSE COORDINATOR September 2011 to May 2012 Company Name － City , State To provide comprehensive occupational and environmental health services including but not limited to occupational medicine, industrial hygiene, industrial safety and administrative tasks. Assessment of all injuries or illness, first aid, CPR, and emergency treatment to all employees and guests. Educate about basic health care, prevent heath issues, monitor the health condition of the employees, dispense medication(s); train and support other staff members and manage the health risks within the facility. Referral of employees to the appropriate medical services or arrangements for physician requested treatments. Develop and implement ""Wellness program"" activities. Highlights of Contributions: Respond to all medical emergencies immediately * Provide Cardiovascular Pulmonary Resuscitation/Automated External Defibrillator and first aid; annual training to support staff in AED and periodic device monitoring * Submit and track Medical Incident Reports within five days of occurrence and follow-up * Provide and disperse over-the-counter drugs in accordance with Standard Operating Procedures (SOP) or Standing Orders * Provide and perform physicals and medical examinations including job specific testing * Administer vision, respiratory and hearing screening. * Maintain mother's nursing rooms * Administer Influenza vaccine program and allergy injections per physician orders * Administer vaccines for business related travel * Host and coordinate blood drives, ""Wellness programs"" and other education programs; maintain and provide educational materials * Maintain Ergonomics, Wellness, and Blood Borne Exposure Control Programs * Monitor and order clinic and office supplies * Host health related seminars * Coordinate annually written policies, SOPs and Standing Orders * Maintain employee records Physician Liaison/Nurse Triage/GI Nurse December 2000 to October 2011 Company Name － City , State AmSurg Corp., Washington, DC Physician Liaison/Nurse Triage: Assisted the physicians in all aspects of patient care. Assessed and prioritized each incoming patient telephone call and advise them in basic treatment or recommend seeking immediate care in a local hospital, ER, or assisted them with scheduling an office visit. Additional responsibilities included, but not limited to: diagnostic test results via email and phone, prescription refills, medication and diagnostic pre-certifications, scheduling, completing medical forms and various office duties as required. Highlights of Contributions: * Acted as an extension of the health care team to meet the patient's needs. * Received & processed telephone calls from patients requiring medical advice or general information. * Assessed the patient's problem utilizing established protocols while interacting with the physician and/or additional healthcare resources. Made appropriate recommendations to include advice, appointments per protocol, or direction from physician. * Documented calls received, in the patients chart. * Performed follow-up call to ensure adequate medical service was provided and received. * Acted as an extension of the health care team to meet the patient's needs. * Assisted patients in an empathetic, efficient manner to determine best course of action to resolve the presenting issue. * Met regional standards set by the physicians and office management to achieve optimal patient satisfaction such as phone and email access. Was receptive to constructive feedback by supervisors and/or patients to better improve service. * Contributed to the development of protocols, procedures, patient education, & training * Demonstrated the ability to make quick decisions, based on sound base of critical thinking, skills, knowledge and guidelines. * Interacted and communicated effectively with a variety of levels of staff to provide and improve customer service to patients and their families. * Other related duties performed: scheduled office and diagnostic appointments; reviewed prescription refill requests; communicated laboratory and pathology results via email and voice messages; obtained and completed pre-authorizations for medications and diagnostic tests; completed medical forms (i.e. patient, state, insurance, etc.) and directed patient care and teaching. GI (Endoscopy) Nurse: Assessed, planned, implemented, supervised and evaluated direct and indirect nursing care for patients in the endoscopy setting. Established a patent IV prior to the procedure and phlebotomy as needed. Assisted the physicians with administering conscious sedation during endoscopy procedures. Highlights of Contributions: Maintained a comprehensive multidisciplinary approach to patient care, working closely with the entire GI surgery team. Assisted the physician performing the procedure with manipulation of the colon, removal of any polyps and tissue biopsies; retrieved and submitted all specimens to the laboratory to determine the pathology. Assisted with care of the specialized equipment in the endoscopy suite, including equipment management and cleaning. Followed-up with telephone communication after the endoscopy procedure; notified the physician of any adverse effects and document accordingly. Home Healthcare Nurse May 1990 to July 2000 Company Name － City , State Performed a comprehensive range of clinical functions in the home setting within the community. Assessed patients' developmental stages and conditions, administered medications, maintained patient charts/care plans and responded to medical emergencies. Coordinated all aspects of the patient's home care, interacting with other disciplines and agencies, as needed, while providing professional care to the patient as indicated by agency policies, State and Federal laws and regulations. Performed the initial admission visit to the patient in the home to determine the patient's eligibility for home care services and develop the plan of care to be followed. Completed all paperwork necessary for agency policies and federal/state laws. Follow-up visits in the home per patient need and insurance approval. Highlights of Contributions: Excellent observation, clinical skills, good clinical judgment, and outstanding oral and written communication skills. Flexible and cooperative in fulfilling the role obligation which in Self-directed with the ability to work independently with little supervision while utilizing excellent nursing skills. Nursing Education Bachelor of Arts : NURSING Gannon University － City , State , US Lambda Sigma Society, GPA: 3.85, NxStage/US Renal Care: Home Dialysis education & training, BCLS, CPR, Trauma Certification Professional Affiliations SGNA Accomplishments Highly motivated, dedicated, flexible and compassionate with proven expertise in communication, organization and documentation skills. Valuable interpersonal skills, forging relationships and collaborating with interdisciplinary teams to develop outstanding care and support and to facilitate a friendly and caring environment Excellent observation, clinical skills, good clinical judgment, and outstanding oral and written communication skills Excelled in early nursing career as RN/nurse team leader in Home Health Care (2/1992 to 5/2000) and hospital staff nurse on Med-Surg/Neuro Floor (5/1990 to 2/1992), with commendations for quality of total patient care from community/teaching hospital employers. Elected for nurse of the year in 1992 Known as a loyal team player with an unwavering commitment to providing quality care and preventive medicine advocacy. Available for full-time employment, preferably day shift Skills Healthcare, Training, Access, Customer Service, Laboratory, Liaison, Office Management, Patent Education,  Phlebotomy,  Scheduling, Teaching, Telephone, Voice, Self-directed, Cpr, Administrative Tasks, Arrangements, Cardiovascular, Employee Records, Environmental Health, Ergonomics, Industrial Hygiene, Industrial Safety, Office Supplies, Sop, Sops, Testing, Community Relations, Documentation, Forging, Maintenance, Oasis, Quality Assurance, Quality Control, Rn, Rn License, Rn/, Team Player, Wound Care, Cpr Certification, Cpr Certified, Dialysis, Registered Nurse ","
OCCUPATIONAL HEALTH NURSE COORDINATOR
Professional Summary
Dedicated RN with over 20 years experience in nursing seeking career transition into a new clinical setting. Able to offer a solid foundation in occupational health, office management, triage, endoscopy, homecare, primary patient care and current healthcare advancements. Highly motivated, dedicated, flexible and compassionate with proven expertise in communication, organization and documentation skills. Valuable interpersonal skills, forging relationships and collaborating with interdisciplinary teams to develop outstanding care/support and to facilitate a friendly and caring environment. Dependable, responsible and autonomous; able to work independently or within a group.
Core Qualifications
Skill Name Home
 Patient Management
Patient Assessment 
Homecare/Hospice Care 
Communication & Documentation
Healthcare Education 
JCAHO Standards / Compliance
Relations
Homecare Skills/Oasis 
Quality Assurance / Quality Control
Records Maintenance 
Good Last Used/Experience 
Expert Currently used/22 years
Expert Currently used/ 22 years 
 Expert Currently used/22 years
Expert Currently used/19 years
 Expert Currently used/22 years
 Expert Currently used/19 years
 Expert Currently used/22 years
Expert Currently used/22 years
Experience
OCCUPATIONAL HEALTH NURSE COORDINATOR September 2011 to May 2012 Company Name － City , State To provide comprehensive occupational and environmental health services including but not limited to occupational medicine, industrial hygiene, industrial safety and administrative tasks. Assessment of all injuries or illness, first aid, CPR, and emergency treatment to all employees and guests. Educate about basic health care, prevent heath issues, monitor the health condition of the employees, dispense medication(s); train and support other staff members and manage the health risks within the facility. Referral of employees to the appropriate medical services or arrangements for physician requested treatments. Develop and implement ""Wellness program"" activities. Highlights of Contributions: Respond to all medical emergencies immediately * Provide Cardiovascular Pulmonary Resuscitation/Automated External Defibrillator and first aid; annual training to support staff in AED and periodic device monitoring * Submit and track Medical Incident Reports within five days of occurrence and follow-up * Provide and disperse over-the-counter drugs in accordance with Standard Operating Procedures (SOP) or Standing Orders * Provide and perform physicals and medical examinations including job specific testing * Administer vision, respiratory and hearing screening. * Maintain mother's nursing rooms * Administer Influenza vaccine program and allergy injections per physician orders * Administer vaccines for business related travel * Host and coordinate blood drives, ""Wellness programs"" and other education programs; maintain and provide educational materials * Maintain Ergonomics, Wellness, and Blood Borne Exposure Control Programs * Monitor and order clinic and office supplies * Host health related seminars * Coordinate annually written policies, SOPs and Standing Orders * Maintain employee records
Physician Liaison/Nurse Triage/GI Nurse December 2000 to October 2011 Company Name － City , State
AmSurg Corp., Washington, DC Physician Liaison/Nurse Triage: Assisted the physicians in all aspects of patient care. Assessed and prioritized each incoming patient telephone call and advise them in basic treatment or recommend seeking immediate care in a local hospital, ER, or assisted them with scheduling an office visit. Additional responsibilities included, but not limited to: diagnostic test results via email and phone, prescription refills, medication and diagnostic pre-certifications, scheduling, completing medical forms and various office duties as required. Highlights of Contributions: * Acted as an extension of the health care team to meet the patient's needs. * Received & processed telephone calls from patients requiring medical advice or general information. * Assessed the patient's problem utilizing established protocols while interacting with the physician and/or additional healthcare resources. Made appropriate recommendations to include advice, appointments per protocol, or direction from physician. * Documented calls received, in the patients chart. * Performed follow-up call to ensure adequate medical service was provided and received. * Acted as an extension of the health care team to meet the patient's needs. * Assisted patients in an empathetic, efficient manner to determine best course of action to resolve the presenting issue. * Met regional standards set by the physicians and office management to achieve optimal patient satisfaction such as phone and email access. Was receptive to constructive feedback by supervisors and/or patients to better improve service. * Contributed to the development of protocols, procedures, patient education, & training * Demonstrated the ability to make quick decisions, based on sound base of critical thinking, skills, knowledge and guidelines. * Interacted and communicated effectively with a variety of levels of staff to provide and improve customer service to patients and their families. * Other related duties performed: scheduled office and diagnostic appointments; reviewed prescription refill requests; communicated laboratory and pathology results via email and voice messages; obtained and completed pre-authorizations for medications and diagnostic tests; completed medical forms (i.e. patient, state, insurance, etc.) and directed patient care and teaching. GI (Endoscopy) Nurse: Assessed, planned, implemented, supervised and evaluated direct and indirect nursing care for patients in the endoscopy setting. Established a patent IV prior to the procedure and phlebotomy as needed. Assisted the physicians with administering conscious sedation during endoscopy procedures. Highlights of Contributions:
Maintained a comprehensive multidisciplinary approach to patient care, working closely with the entire GI surgery team.
Assisted the physician performing the procedure with manipulation of the colon, removal of any polyps and tissue biopsies; retrieved and submitted all specimens to the laboratory to determine the pathology.
Assisted with care of the specialized equipment in the endoscopy suite, including equipment management and cleaning.
Followed-up with telephone communication after the endoscopy procedure; notified the physician of any adverse effects and document accordingly.
Home Healthcare Nurse May 1990 to July 2000 Company Name － City , State
Performed a comprehensive range of clinical functions in the home setting within the community. Assessed patients' developmental stages and conditions, administered medications, maintained patient charts/care plans and responded to medical emergencies. Coordinated all aspects of the patient's home care, interacting with other disciplines and agencies, as needed, while providing professional care to the patient as indicated by agency policies, State and Federal laws and regulations. Performed the initial admission visit to the patient in the home to determine the patient's eligibility for home care services and develop the plan of care to be followed. Completed all paperwork necessary for agency policies and federal/state laws. Follow-up visits in the home per patient need and insurance approval. Highlights of Contributions:
Excellent observation, clinical skills, good clinical judgment, and outstanding oral and written communication skills.
Flexible and cooperative in fulfilling the role obligation which in Self-directed with the ability to work independently with little supervision while utilizing excellent nursing skills.
Nursing
Education
Bachelor of Arts : NURSING Gannon University － City , State , US Lambda Sigma Society, GPA: 3.85, NxStage/US Renal Care: Home Dialysis education & training, BCLS, CPR, Trauma Certification
Professional Affiliations
SGNA
Accomplishments
Highly motivated, dedicated, flexible and compassionate with proven expertise in communication, organization and documentation skills. Valuable interpersonal skills, forging relationships and collaborating with interdisciplinary teams to develop outstanding care and support and to facilitate a friendly and caring environment
Excellent observation, clinical skills, good clinical judgment, and outstanding oral and written communication skills
Excelled in early nursing career as RN/nurse team leader in Home Health Care (2/1992 to 5/2000) and hospital staff nurse on Med-Surg/Neuro Floor (5/1990 to 2/1992), with commendations for quality of total patient care from community/teaching hospital employers. Elected for nurse of the year in 1992
Known as a loyal team player with an unwavering commitment to providing quality care and preventive medicine advocacy. Available for full-time employment, preferably day shift
",HEALTHCARE
31242382," CONSUMER SERVICES ADVOCATE Career Overview Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Core Strengths Strong organizational skills Seasoned in conflict resolution Active listening skills Energetic work attitude Telephone inquiries specialist Customer service expert Adaptive team player Visual merchandising proficiency Fashion knowledge Opening/closing procedures Telecommunication skills Invoice processing Accomplishments Customer Service   Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Customer Interface   Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Database Maintenance   Assisted in the managing of the company database and verified, edited and modified members' information. Product Sales   Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages. Computed Data Reports   Provided required weekly, monthly and quarterly reports listing sales figures and client track records. Work Experience Consumer Services Advocate June 2014 to January 2015 Company Name － City , State Answered the phones, sent emails, placed orders, spoke with customers, went through troubleshooting tips, and trained new hires. Helped the company grow into a multi branded company. Cross-trained and provided back-up for other customer service representatives when needed. Computed accurate sales prices for purchase transactions. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate. Prepared and sold broad range of customized merchandise to individuals and commercial accounts. Guaranteed positive customer experiences and resolved all customer complaints. Account Manager January 2014 to June 2014 Company Name － City , State Answered the phones, made payments, spoke with customers, and contacted mortgage and insurance companies. Assisted my agent in surpassing his sales goal for the month by $30,000. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Guaranteed positive customer experiences and resolved all customer complaints. Developed new customer prospects or referrals. Executed outbound calls to existing customer base resulting in an increase in sales. Generated leads for new sales through telephone and email contact with customers. Customer Service Representative April 2013 to December 2013 Company Name － City , State I answered phones, scheduled appointments, went through troubleshooting tips, and communicated with warranty companies and insurance providers. Communicated all merchandise needs or issues to appropriate supervisors. Accurately logged all daily shipping and receiving orders. Guaranteed positive customer experiences and resolved all customer complaints. Assisted customers with store and product complaints. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Worked under strict deadlines and responded to service requests and emergency call-outs. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Managed quality communication, customer support and product representation for each client. Shipping and Receiving August 2012 to April 2013 Company Name － City , State Answered the phone, shipped out and received all packages and car parts, and worked the front counter. Worked under strict deadlines and responded to service requests and emergency call-outs. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Successfully interacted with customers and retail buyers to expedite orders. Assisted customers with store and product complaints. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Assisted customers in finding out-of-stock items. Developed new customer prospects or referrals. Communicated all merchandise needs or issues to appropriate supervisors. Accurately logged all daily shipping and receiving orders. Stocked and rotated inventory regularly. Hostess and Server June 2011 to August 2012 Company Name － City , State Greeted customers and showed them to their seats Placed orders for customers and served their food accurately and in a timely manner. Assisted customers with store and product complaints. Worked as a team member performing cashier duties, product assistance and cleaning. Prevented store losses using awareness, attention to detail and integrity. Guaranteed positive customer experiences and resolved all customer complaints. Replenished merchandise shelves with items from the stockroom. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Seaman Recruit May 2010 to June 2011 Company Name － City , State Fulfilled the responsibilities of a Seaman Recruit in US Navy basic training program. Selected to lay watch over entire division. Selected as Guidon for my division. Educational Background Associate of Science : Computer Science Southern University － City , State Continuing education in Computer Science High School Diploma : Dance Alabama State University － City , State Continuing education in Dance and Computer Science Student body government representative High School Diploma : Dance , 2008 Alabama School of Fine Arts － City , State Student body government representative 3.7 GPA Skills Cash handling Shipping and receiving Careful and active listener Multi-tasking Professional and friendly ","
CONSUMER SERVICES ADVOCATE
Career Overview
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Core Strengths
Strong organizational skills
Seasoned in conflict resolution
Active listening skills
Energetic work attitude
Telephone inquiries specialist
Customer service expert
Adaptive team player
Visual merchandising proficiency
Fashion knowledge
Opening/closing procedures
Telecommunication skills
Invoice processing
Accomplishments
Customer Service  
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Customer Interface  
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Database Maintenance  
Assisted in the managing of the company database and verified, edited and modified members' information.
Product Sales  
Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
Computed Data Reports  
Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Work Experience
Consumer Services Advocate June 2014 to January 2015 Company Name － City , State
Answered the phones, sent emails, placed orders, spoke with customers, went through troubleshooting tips, and trained new hires.
Helped the company grow into a multi branded company.
Cross-trained and provided back-up for other customer service representatives when needed.
Computed accurate sales prices for purchase transactions.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
Guaranteed positive customer experiences and resolved all customer complaints.
Account Manager January 2014 to June 2014 Company Name － City , State
Answered the phones, made payments, spoke with customers, and contacted mortgage and insurance companies.
Assisted my agent in surpassing his sales goal for the month by $30,000.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Guaranteed positive customer experiences and resolved all customer complaints.
Developed new customer prospects or referrals.
Executed outbound calls to existing customer base resulting in an increase in sales.
Generated leads for new sales through telephone and email contact with customers.
Customer Service Representative April 2013 to December 2013 Company Name － City , State
I answered phones, scheduled appointments, went through troubleshooting tips, and communicated with warranty companies and insurance providers.
Communicated all merchandise needs or issues to appropriate supervisors.
Accurately logged all daily shipping and receiving orders.
Guaranteed positive customer experiences and resolved all customer complaints.
Assisted customers with store and product complaints.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Managed quality communication, customer support and product representation for each client.
Shipping and Receiving August 2012 to April 2013 Company Name － City , State
Answered the phone, shipped out and received all packages and car parts, and worked the front counter.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Successfully interacted with customers and retail buyers to expedite orders.
Assisted customers with store and product complaints.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Assisted customers in finding out-of-stock items.
Developed new customer prospects or referrals.
Communicated all merchandise needs or issues to appropriate supervisors.
Accurately logged all daily shipping and receiving orders.
Stocked and rotated inventory regularly.
Hostess and Server June 2011 to August 2012 Company Name － City , State
Greeted customers and showed them to their seats
Placed orders for customers and served their food accurately and in a timely manner.
Assisted customers with store and product complaints.
Worked as a team member performing cashier duties, product assistance and cleaning.
Prevented store losses using awareness, attention to detail and integrity.
Guaranteed positive customer experiences and resolved all customer complaints.
Replenished merchandise shelves with items from the stockroom.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Seaman Recruit May 2010 to June 2011 Company Name － City , State
Fulfilled the responsibilities of a Seaman Recruit in US Navy basic training program.
Selected to lay watch over entire division.
Selected as Guidon for my division.
Educational Background
Associate of Science : Computer Science Southern University － City , State
Continuing education in Computer Science
High School Diploma : Dance Alabama State University － City , State
Continuing education in Dance and Computer Science
Student body government representative
High School Diploma : Dance , 2008 Alabama School of Fine Arts － City , State
Student body government representative
3.7 GPA
Skills
Cash handling
Shipping and receiving
Careful and active listener
Multi-tasking
Professional and friendly
",ADVOCATE
11835339," CONSULTANT TO OWNER Education Florida International University 1984 Bachelors Degree : Hospitality Management City , State Executive Experience Company Name City , State Hotel, Restaurant & Marina PRESIDENT May 1979 to October 2010 Skills BANQUET & CATERING DIRECTOR   Put together the menus for different family functions, business meetings, luncheon's and special functions. Planned and developed our breakfast, lunch and dinner menus, which we utilized for daily operations. Baked and Cooked all of our menu items on a regular basis and rotating schedule as needed to fill gaps in the schedule. Instituted a program for the operation and maintenance of all equipment used in daily production of food and beverages. Implemented an employee incentive program to improve the quality and timely service of all customers on and off premises. Ensured timely deliveries of lunches and platters for off premise catering and managed vehicle sanitation and safety for drivers and other personnel. GENERAL MANAGER   Responsible for overseeing Scheduling and training of 35 to 40 part and full time employees, that made up the marina, motel and restaurant operations. Always maintained the highest degree of Customer service to customers and ensure that all employees are following these most basic and very important company standards. Ensure that we had adequate staff members, and supervisors for each shift and were prepared for any special events, functions and holidays. Train managers to grow sales and profits by thorough and diligent attention to quality and implementation of accurate cost controls for each department. Developed a timely response and follow up program for customer complaints, ensuring proper corrective actions were in place to avoid future complaints. Put together the required business plans and laid out the marketing and operating budget, for the construction loan of the restaurant. VENDOR & PURCHASING SUPERVISOR   Research different vendors and process credit applications necessary to set up accounts with these vendors, to handle the purchases of food, beverage and Equipment. Prepare and document the paperwork, correspondence and payments, between the Purveyors and Vendors. Monitor the performance of the different purveyor's we purchase from to ensure we are getting the best price, quality and service, we deserve. Set up and maintained the Food & Beverage inventory and placed the orders with each Purveyor on a daily and weekly basis. Managed the physical inventory process on a biweekly basis, and computer input of all relevant documentation, to monitor accurate food & beverage costs. Maintained the par levels set up for the different food, beverages and supplies utilized throughout the entire operation. Checked all incoming shipments for accuracy of invoices, bill of laden and various shipping certificates. Examined goods for quality, quantity and any damages or shortages that may be present with deliveries. Oversight and maintenance of proper storage practices for all types of food and supplies received. INSURANCE, LICENSE & PERMIT SPECIALIST   Set up accounts with the different insurance agencies to procure and manage the Property, Liability, and Workers Comp & Health Insurance for the company. Filed the paperwork for the application and maintenance of the Business Licenses, ABC License and Health Department Permits required to operate the restaurant and marina. Worked with the Bookkeeper, Accountant as well as the Local, State and Federal Tax authorities to process the required, weekly, quarterly and annual, tax filings. Accomplishments Was an Active member of the Eastern Shore of VA Chamber of Commerce & Tourism Commission for over 25 years. Committee member and Booth Captain of the Seafood Festival & Harvest Festivals, the two principal annual fundraiser's, for the Chamber. Helped found the Eastern Shore Chapter of the Virginia Restaurant Association in 1984, which later became the Va. Hospitality & Travel Association, VHTA. Treasurer of the Eastern Shore Chapter, since it's inception in 1986. Helped found the Eastern Shore Chapter of the Recreational Fishing Alliance, RFA. Wachapreague Town Planning Commission Member for eight years. Helped design and build the 200 seat Island House Restaurant, which opened in the spring of 1979. I was instrumental in building and maintaining the Island House's reputation, as one of the longest family owned and operated restaurant's, on the Eastern Shore. Worked closely with many Local, State & National Charities, such as the United Way, Eastern Shore Rural Health, the Food Bank, Lighthouse Ministries, and The Eastern Shore Literacy Commission, to plan and host numerous fundraiser's at the Island House and other locations around the Eastern Shore of Virginia. Personally catered private Backstage Banquets for Jimmy Buffett, his band and crew, for 25 years, at different concert venues in several states. Invited by Senator John Warner, to help cater the first Virginia Christmas tree lighting ceremony at the Russell Senate Office Building in Washington D.C., in 2005. Experience Company Name November 2012 to April 2013 Consultant to Owner City , State Duties and Responsibilities;   Worked as a Consultant to the owner, management and staff in the startup and operation of the new restaurant and catering facility. Put together and managed the physical inventory for the food, beverages, paper & chemical and various items needed to operate the restaurant. Instrumental in Developing a breakdown of the recipes and menu entrees, which I used to input of all relevant documentation, to monitor the food & beverage cost system. Coordinated, merchandised and played a pivotal role in the setup of the new Coffee, Smoothie and Alcohol Bar, including beverage recipes and glassware to be utilized. Gave advice in the areas of local marketing, merchandising and managing the business, based on my thirty plus years in Hospitality Management. Company Name October 2011 to July 2012 General Manager City , State Duties and Responsibilities;   Hire and maintain adequate staff to cover daily and weekly store shifts. Responsible for keeping payroll costs in line with budgeted figures. Worked to meet or exceed the monthly sales and expense goals the company had for the Exmore store. In charge of placing bi-weekly orders from the Ace Warehouse as well as orders from certain local vendors of Hardware and Lawn and garden supplies. Responsible for receiving Purchase Orders from all incoming deliveries of stock from Ace and outside vendors. Attended monthly General manager Meetings at the home office in Fruitland, Maryland, reporting on issues and concerns at the store level. Company Name April 2011 to October 2011 Assistant Manager City , State Duties and Responsibilities;   In charge of Daly operations during a given Breakfast, Lunch or dinner shift. Oversee employees to ensure that customer service was the best and food service times were kept to a minimum. Work to keep payroll costs in line with budget, while making sure we had adequate staffing for the day and week ahead. Our focus was on consistently great Customer service Experiences, with a eye on McDonald's Corporate service times for drive through and sit down foodservice. Held Weekly meetings with store management, to communicate any issues and comments regarding weekly, monthly and year to date budgeted sales and expense goals. Summary Become an integral part of company Team, by applying the skills I've learned from my 30 plus years of managing the Wachapreague Hotel, Marina & Island House Restaurant. A self motivated and goal oriented person who works well with others to plan and coordinate the many aspects of on and off premise catering functions. Utilize my experience to manage daily operations, encourage and direct staff and develop new ideas to improve on existing procedures within the facility. ","
CONSULTANT TO OWNER
Education
Florida International University 1984 Bachelors Degree : Hospitality Management City , State
Executive Experience
Company Name City , State Hotel, Restaurant & Marina PRESIDENT May 1979 to October 2010
Skills
BANQUET & CATERING DIRECTOR  
Put together the menus for different family functions, business meetings, luncheon's and special functions.
Planned and developed our breakfast, lunch and dinner menus, which we utilized for daily operations.
Baked and Cooked all of our menu items on a regular basis and rotating schedule as needed to fill gaps in the schedule.
Instituted a program for the operation and maintenance of all equipment used in daily production of food and beverages.
Implemented an employee incentive program to improve the quality and timely service of all customers on and off premises.
Ensured timely deliveries of lunches and platters for off premise catering and managed vehicle sanitation and safety for drivers and other personnel.
GENERAL MANAGER  
Responsible for overseeing Scheduling and training of 35 to 40 part and full time employees, that made up the marina, motel and restaurant operations.
Always maintained the highest degree of Customer service to customers and ensure that all employees are following these most basic and very important company standards.
Ensure that we had adequate staff members, and supervisors for each shift and were prepared for any special events, functions and holidays.
Train managers to grow sales and profits by thorough and diligent attention to quality and implementation of accurate cost controls for each department.
Developed a timely response and follow up program for customer complaints, ensuring proper corrective actions were in place to avoid future complaints.
Put together the required business plans and laid out the marketing and operating budget, for the construction loan of the restaurant.
VENDOR & PURCHASING SUPERVISOR  
Research different vendors and process credit applications necessary to set up accounts with these vendors, to handle the purchases of food, beverage and Equipment.
Prepare and document the paperwork, correspondence and payments, between the Purveyors and Vendors.
Monitor the performance of the different purveyor's we purchase from to ensure we are getting the best price, quality and service, we deserve.
Set up and maintained the Food & Beverage inventory and placed the orders with each Purveyor on a daily and weekly basis.
Managed the physical inventory process on a biweekly basis, and computer input of all relevant documentation, to monitor accurate food & beverage costs.
Maintained the par levels set up for the different food, beverages and supplies utilized throughout the entire operation.
Checked all incoming shipments for accuracy of invoices, bill of laden and various shipping certificates.
Examined goods for quality, quantity and any damages or shortages that may be present with deliveries. Oversight and maintenance of proper storage practices for all types of food and supplies received.
INSURANCE, LICENSE & PERMIT SPECIALIST  
Set up accounts with the different insurance agencies to procure and manage the Property, Liability, and Workers Comp & Health Insurance for the company.
Filed the paperwork for the application and maintenance of the Business Licenses, ABC License and Health Department Permits required to operate the restaurant and marina.
Worked with the Bookkeeper, Accountant as well as the Local, State and Federal Tax authorities to process the required, weekly, quarterly and annual, tax filings.
Accomplishments
Was an Active member of the Eastern Shore of VA Chamber of Commerce & Tourism Commission for over 25 years.
Committee member and Booth Captain of the Seafood Festival & Harvest Festivals, the two principal annual fundraiser's, for the Chamber.
Helped found the Eastern Shore Chapter of the Virginia Restaurant Association in 1984, which later became the Va. Hospitality & Travel Association, VHTA.
Treasurer of the Eastern Shore Chapter, since it's inception in 1986.
Helped found the Eastern Shore Chapter of the Recreational Fishing Alliance, RFA.
Wachapreague Town Planning Commission Member for eight years.
Helped design and build the 200 seat Island House Restaurant, which opened in the spring of 1979.
I was instrumental in building and maintaining the Island House's reputation, as one of the longest family owned and operated restaurant's, on the Eastern Shore.
Worked closely with many Local, State & National Charities, such as the United Way, Eastern Shore Rural Health, the Food Bank, Lighthouse Ministries, and The Eastern Shore Literacy Commission, to plan and host numerous fundraiser's at the Island House and other locations around the Eastern Shore of Virginia.
Personally catered private Backstage Banquets for Jimmy Buffett, his band and crew, for 25 years, at different concert venues in several states.
Invited by Senator John Warner, to help cater the first Virginia Christmas tree lighting ceremony at the Russell Senate Office Building in Washington D.C., in 2005.
Experience
Company Name November 2012 to April 2013 Consultant to Owner City , State
Duties and Responsibilities;  
Worked as a Consultant to the owner, management and staff in the startup and operation of the new restaurant and catering facility.
Put together and managed the physical inventory for the food, beverages, paper & chemical and various items needed to operate the restaurant.
Instrumental in Developing a breakdown of the recipes and menu entrees, which I used to input of all relevant documentation, to monitor the food & beverage cost system.
Coordinated, merchandised and played a pivotal role in the setup of the new Coffee, Smoothie and Alcohol Bar, including beverage recipes and glassware to be utilized. Gave advice in the areas of local marketing, merchandising and managing the business, based on my thirty plus years in Hospitality Management.
Company Name October 2011 to July 2012 General Manager City , State
Duties and Responsibilities;  
Hire and maintain adequate staff to cover daily and weekly store shifts. Responsible for keeping payroll costs in line with budgeted figures. Worked to meet or exceed the monthly sales and expense goals the company had for the Exmore store. In charge of placing bi-weekly orders from the Ace Warehouse as well as orders from certain local vendors of Hardware and Lawn and garden supplies. Responsible for receiving Purchase Orders from all incoming deliveries of stock from Ace and outside vendors. Attended monthly General manager Meetings at the home office in Fruitland, Maryland, reporting on issues and concerns at the store level.
Company Name April 2011 to October 2011 Assistant Manager City , State
Duties and Responsibilities;  
In charge of Daly operations during a given Breakfast, Lunch or dinner shift. Oversee employees to ensure that customer service was the best and food service times were kept to a minimum. Work to keep payroll costs in line with budget, while making sure we had adequate staffing for the day and week ahead. Our focus was on consistently great Customer service Experiences, with a eye on McDonald's Corporate service times for drive through and sit down foodservice. Held Weekly meetings with store management, to communicate any issues and comments regarding weekly, monthly and year to date budgeted sales and expense goals.
Summary
Become an integral part of company Team, by applying the skills I've learned from my 30 plus years of managing the Wachapreague Hotel, Marina & Island House Restaurant. A self motivated and goal oriented person who works well with others to plan and coordinate the many aspects of on and off premise catering functions. Utilize my experience to manage daily operations, encourage and direct staff and develop new ideas to improve on existing procedures within the facility.
",CONSULTANT
33542483," DIGITAL CONTENT EDITOR Summary I
am a devoted writer and editor inspired to tell stories. With solid experience
in print and digital magazine, corporate communications and project
management, I have traversed the fields of journalism to help me grow as
storyteller, communicator and leader. Combining these skills with my life
experiences, I strive to give people a voice. This goal became clearer to me
after working for international magazine the last three years. Experience Digital Content Editor 01/2017 to Current Company Name City , State I manage the Toastmaster magazine's online edition since overseeing the launch of the web-based version in October 2016. I generate supplemental and interactive content through photos, videos and links. Drive readership to the online magazine (Increased web traffic 94% since launch of online edition). Collaborate with Marketing to promote content through social media channels. Assign articles/manage freelancer writers. Write features, Q&As and member profiles. Edit and proof both print and online articles and internal company documents. Curate extra content from member submissions for print and online. Track progress through Google Analytics to ensure SEO is effective. Collaborate with IT department on future release improvements. Proofreader/Editorial Coordinator 12/2014 to 01/2017 Company Name City , State I coordinated the production schedule of the magazine for the first two years of my employment before being promoted. Managed incoming content and submissions from members. Wrote feature articles, Q&As and member profiles. Proofed, fact checked and edited stories. Managed a team of freelance writers and freelance editors. Coordinated payment of authors. Scheduled and led department meetings. Managed the company's internal editorial review process. Created digital magazine content for the digital app. Answered magazine-related questions from members around the world. Event Manager/Freelance Journalist 06/2014 to 12/2015 Company Name City , State As Event Manager, I assisted the Director of Sales
with the facilities' events as well the marketing and communications, which I
continued remotely as a freelance journalist. Completed website updates through Wordpress   Designed monthly ads for the local chamber
newsletter  Wrote a monthly blog for the website           Produced information packet for clients         Handled marketing campaign for the annual bridal
show Designed, wrote copy and sent email campaigns
through PerfectWeddingGuide.com           Planned, marketed and attended monthly open
houses for prospective sales Communications Specialist 07/2012 to 01/2014 Company Name City , State Wrote and edited national press releases, designed flyers and brochures. Designed and created content for sponsorship materials with professional sports teams. Managed internal employee communications through the company newsletter that I started. Promoted to project manager to track progress of projects. Handled day-to-day communications inquiries. Filtered all incoming marketing requests from employees. Created materials and content for the HR department and other internal committees. Distributed internal and external company emails through Outlook and ExactTarget. Planned and successfully executed the company meetings, picnic, holiday party, incentive trips, national sales meetings and more  Communication Assistant 07/2010 to 07/2012 Company Name City , State Writer and photographer, working on both internal and external publications; two print and one digital. The audience reached from employees to other cooperatives and businesses locally and nationwide. Wrote hard news, feature, breaking news, press releases, covering special events and two to three-part series on industry topics. I also represented the company by traveling all over southern Indiana to its 18 member cooperatives. NewspaperReporter 06/2009 to 08/2009 Company Name City , State Selected by the Hoosier State Press Association in 2009 for the Eugene S. Pulliam award Placed with The Shelbyville News where I worked for 10 weeks as a feature writer, photographer, copy editor and news reporter Acquired over 40 published clips Education and Training Bachelor of Arts : Journalism 12/2009 INDIANA UNIVERSITY City , State Activities and Honors First Place, Award of Excellence for Best Feature Story (National Rural Electric Cooperative Association (NRECA) Spotlight on Excellence), 2012
First Place, Online/Electronic Newsletter (Cooperative Communications Association (CCA) Communications Contest), 2012
Second Place, Award of Merit for Best External Newspaper/Magazine (National Rural Electric Cooperative Association (NRECA) Spotlight on Excellence), 2012
Eugene S. Pulliam Internship Award (Hoosier State Press Association (HSPA), 2009 Additional Skills AP Style, Sitecore web management, Google Analytics, MOZ Pro, social media sites such as Facebook, Twitter, LinkedIn, YouTube and Instagram, Skype for Business ","
DIGITAL CONTENT EDITOR
Summary
I
am a devoted writer and editor inspired to tell stories. With solid experience
in print and digital magazine, corporate communications and project
management, I have traversed the fields of journalism to help me grow as
storyteller, communicator and leader. Combining these skills with my life
experiences, I strive to give people a voice. This goal became clearer to me
after working for international magazine the last three years.
Experience
Digital Content Editor 01/2017 to Current Company Name City , State
I manage the Toastmaster magazine's online edition since overseeing the launch of the web-based version in October 2016.
I generate supplemental and interactive content through photos, videos and links.
Drive readership to the online magazine (Increased web traffic 94% since launch of online edition).
Collaborate with Marketing to promote content through social media channels.
Assign articles/manage freelancer writers.
Write features, Q&As and member profiles.
Edit and proof both print and online articles and internal company documents.
Curate extra content from member submissions for print and online.
Track progress through Google Analytics to ensure SEO is effective.
Collaborate with IT department on future release improvements.
Proofreader/Editorial Coordinator 12/2014 to 01/2017 Company Name City , State
I coordinated the production schedule of the magazine for the first two years of my employment before being promoted.
Managed incoming content and submissions from members.
Wrote feature articles, Q&As and member profiles.
Proofed, fact checked and edited stories.
Managed a team of freelance writers and freelance editors.
Coordinated payment of authors.
Scheduled and led department meetings.
Managed the company's internal editorial review process.
Created digital magazine content for the digital app.
Answered magazine-related questions from members around the world.
Event Manager/Freelance Journalist 06/2014 to 12/2015 Company Name City , State
As Event Manager, I assisted the Director of Sales
with the facilities' events as well the marketing and communications, which I
continued remotely as a freelance journalist.
Completed website updates through Wordpress  
Designed monthly ads for the local chamber
newsletter 
Wrote a monthly blog for the website          
Produced information packet for clients        
Handled marketing campaign for the annual bridal
show
Designed, wrote copy and sent email campaigns
through PerfectWeddingGuide.com          
Planned, marketed and attended monthly open
houses for prospective sales
Communications Specialist 07/2012 to 01/2014 Company Name City , State
Wrote and edited national press releases, designed flyers and brochures.
Designed and created content for sponsorship materials with professional sports teams.
Managed internal employee communications through the company newsletter that I started.
Promoted to project manager to track progress of projects.
Handled day-to-day communications inquiries.
Filtered all incoming marketing requests from employees.
Created materials and content for the HR department and other internal committees.
Distributed internal and external company emails through Outlook and ExactTarget.
Planned and successfully executed the company meetings, picnic, holiday party, incentive trips, national sales meetings and more 
Communication Assistant 07/2010 to 07/2012 Company Name City , State
Writer and photographer, working on both internal and external publications; two print and one digital.
The audience reached from employees to other cooperatives and businesses locally and nationwide.
Wrote hard news, feature, breaking news, press releases, covering special events and two to three-part series on industry topics.
I also represented the company by traveling all over southern Indiana to its 18 member cooperatives.
NewspaperReporter 06/2009 to 08/2009 Company Name City , State
Selected by the Hoosier State Press Association in 2009 for the Eugene S. Pulliam award
Placed with The Shelbyville News where I worked for 10 weeks as a feature writer, photographer, copy editor and news reporter
Acquired over 40 published clips
Education and Training
Bachelor of Arts : Journalism 12/2009 INDIANA UNIVERSITY City , State
Activities and Honors
First Place, Award of Excellence for Best Feature Story (National Rural Electric Cooperative Association (NRECA) Spotlight on Excellence), 2012
First Place, Online/Electronic Newsletter (Cooperative Communications Association (CCA) Communications Contest), 2012
Second Place, Award of Merit for Best External Newspaper/Magazine (National Rural Electric Cooperative Association (NRECA) Spotlight on Excellence), 2012
Eugene S. Pulliam Internship Award (Hoosier State Press Association (HSPA), 2009
Additional Skills
AP Style, Sitecore web management, Google Analytics, MOZ Pro, social media sites such as Facebook, Twitter, LinkedIn, YouTube and Instagram, Skype for Business
",DIGITAL-MEDIA
34594746," AUDIT AND RECOVERY SPECIALIST Summary Proficient and highly skilled Customer support specialist with years of experience seeking to use my extensive background in customer relations, collections and sales into an intermediate-level position with future advancement. Experience Company Name City , State Audit and Recovery Specialist 01/2016 to Current Review, investigate, analyze, and resolve key issues at the provider and client level. Manage outstanding inventory as assigned by maintaining daily call volume and inventory turnover rate expectations. Adhere to all escalation timeframes and re-status inventory according to department guidelines. Interface and collaborate with various levels at the provider level to communicate outstanding inventory issues and attempt continuous follow-up throughout the order to cash revenue cycle. Utilize and contribute to refining department policy and procedures. Identify and communicate process improvements which result in operational efficiencies. Ensure systematic data oriented efforts to improve consumer and/or client services. Serve as resource and subject matter expert to less experienced staff. Collaborate, coordinate, and communicate across disciplines and departments. Ensure compliance with HIPAA regulations and requirements. Demonstrate commitment to the Company's core values. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. Company Name City , State Healthcare Collections Specialist 06/2015 to 01/2016 The handling of inbound and outbound calls from client customers. Conduct account research and general analysis in order to assist customers. Interacting with customers in order to resolve outstanding account balances and assist with payment plan set-ups. Following up with customers on payment arrangements. Maintain accurate records and documentation within the customer's account. Responsible for acting as a liaison between the customers and clients. Maintain call control, including a high level of professionalism and ensuring quality assurance scores are at a proper level. Providing exceptional customer service, in order to establish a one call resolution for customers. Navigating Client Systems. Other related duties as assigned. Company Name City , State Student Advisor/Resolution Rep 12/2014 to 06/2015 Resolution of student questions. Track escalated calls in database. Follow basic procedures and phone scripts. Use fundamental knowledge to navigate customer information systems along with a basic knowledge of client services and products. Maintain work logs for specific account dispositions. Assist other staff as necessary. Company Name City , State Customer Service Representative 05/2014 to 07/2014 Under direct supervision, responsible for conserving, maintaining, developing and increasing business volume through existing clients by phone. Develop internal and external customer relationships by providing understandable, concise, and accurate policy information through written and oral communication. Reply to customers using multiple systems, technologies, and the coordination of other functions is required. Provide information on a variety of complex customer service issues requiring knowledge of life insurance/ retirement/annuity products and transactions focusing on customer satisfaction, quality, and efficiency. Speaks with clients regarding service request or problems; documents, evaluates and resolves customer's inquiries. Gain proficiency in automated workflow system. Process incoming and outgoing mail, using automated workflow system. Process complex and varied service requests. Represent Transamerica Life and Protection with professional pride to internal and external customers. Consistently meet/exceed set quality and productivity standards. Company Name City , State Customer Service Representative / Sales Agent 03/2013 to 05/2014 Uses strong communication and listening skills to handle customer inquiries. Makes specific offers to customers based on customer interest. Offers suggested products and services quickly and efficiently. Adeptly works between multiple applications containing customer and product information. Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Maintains customer and product database. Skills and Accomplishments Trained in HIPPA, FDCPA, and Medical Terminolgy. Call Center Service Operations, Multi phone/Multi Monitor Use, Complaint Handling/Dispute Resolution, Records Management, 10-Key, Account Management, Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Sales, Insurance,Collections, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Report Transcription, Research, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management, Typing, Vendor Management, Writing, Letters and Memos, Lotus Notes, Minute Taking, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension. Computer Skills Microsoft Office Suite, Microsoft Excel, Microsoft Word, Microsoft Outlook,Microsoft PowerPoint, Windows, PeopleSoft, Visual/Content Manager, Mainframe, Clarify, AS400, Epic, SAP, Type 45 WPM. Education and Training Business Management 2018 Prairie State College , City , State High School Diploma : General Studies 2012 Harlan Community Academy Highschool , City , State ","
AUDIT AND RECOVERY SPECIALIST
Summary
Proficient and highly skilled Customer support specialist with years of experience seeking to use my extensive background in customer relations, collections and sales into an intermediate-level position with future advancement.
Experience
Company Name City , State Audit and Recovery Specialist 01/2016 to Current
Review, investigate, analyze, and resolve key issues at the provider and client level.
Manage outstanding inventory as assigned by maintaining daily call volume and inventory turnover rate expectations.
Adhere to all escalation timeframes and re-status inventory according to department guidelines.
Interface and collaborate with various levels at the provider level to communicate outstanding inventory issues and attempt continuous follow-up throughout the order to cash revenue cycle.
Utilize and contribute to refining department policy and procedures.
Identify and communicate process improvements which result in operational efficiencies.
Ensure systematic data oriented efforts to improve consumer and/or client services.
Serve as resource and subject matter expert to less experienced staff.
Collaborate, coordinate, and communicate across disciplines and departments.
Ensure compliance with HIPAA regulations and requirements.
Demonstrate commitment to the Company's core values.
The position responsibilities outlined above are in no way to be construed as all encompassing.
Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
Company Name City , State Healthcare Collections Specialist 06/2015 to 01/2016
The handling of inbound and outbound calls from client customers.
Conduct account research and general analysis in order to assist customers.
Interacting with customers in order to resolve outstanding account balances and assist with payment plan set-ups.
Following up with customers on payment arrangements.
Maintain accurate records and documentation within the customer's account.
Responsible for acting as a liaison between the customers and clients.
Maintain call control, including a high level of professionalism and ensuring quality assurance scores are at a proper level.
Providing exceptional customer service, in order to establish a one call resolution for customers.
Navigating Client Systems.
Other related duties as assigned.
Company Name City , State Student Advisor/Resolution Rep 12/2014 to 06/2015
Resolution of student questions.
Track escalated calls in database.
Follow basic procedures and phone scripts.
Use fundamental knowledge to navigate customer information systems along with a basic knowledge of client services and products.
Maintain work logs for specific account dispositions.
Assist other staff as necessary.
Company Name City , State Customer Service Representative 05/2014 to 07/2014
Under direct supervision, responsible for conserving, maintaining, developing and increasing business volume through existing clients by phone.
Develop internal and external customer relationships by providing understandable, concise, and accurate policy information through written and oral communication.
Reply to customers using multiple systems, technologies, and the coordination of other functions is required.
Provide information on a variety of complex customer service issues requiring knowledge of life insurance/ retirement/annuity products and transactions focusing on customer satisfaction, quality, and efficiency.
Speaks with clients regarding service request or problems; documents, evaluates and resolves customer's inquiries.
Gain proficiency in automated workflow system.
Process incoming and outgoing mail, using automated workflow system.
Process complex and varied service requests.
Represent Transamerica Life and Protection with professional pride to internal and external customers.
Consistently meet/exceed set quality and productivity standards.
Company Name City , State Customer Service Representative / Sales Agent 03/2013 to 05/2014
Uses strong communication and listening skills to handle customer inquiries.
Makes specific offers to customers based on customer interest.
Offers suggested products and services quickly and efficiently.
Adeptly works between multiple applications containing customer and product information.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Maintains customer and product database.
Skills and Accomplishments
Trained in HIPPA, FDCPA, and Medical Terminolgy.
Call Center Service Operations, Multi phone/Multi Monitor Use, Complaint Handling/Dispute Resolution, Records Management, 10-Key, Account Management, Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Sales, Insurance,Collections, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Report Transcription, Research, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management, Typing, Vendor Management, Writing, Letters and Memos, Lotus Notes, Minute Taking, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension.
Computer Skills
Microsoft Office Suite, Microsoft Excel, Microsoft Word, Microsoft Outlook,Microsoft PowerPoint, Windows, PeopleSoft, Visual/Content Manager, Mainframe, Clarify, AS400, Epic, SAP, Type 45 WPM.
Education and Training
Business Management 2018 Prairie State College , City , State
High School Diploma : General Studies 2012 Harlan Community Academy Highschool , City , State
",HEALTHCARE
31552617," TEACHER Summary A dedicated Teacher and Marine Corps Veteran experienced in many different working environments, I am accustomed to leading coworkers in both large and small teams to create innovative solutions. Highlights Experience working special needs students Knowledgeable in distance learning techniques  Goal Setting Strong communication skills MS Office Deadline-oriented Employee training and development Experience August 2007 to December 2016 Company Name City , State Teacher Teaching a variety of asynchronous courses (Law, Government, Algebra, Sociology, Pennsylvania History, Political Science) to all students across multiple schools in multiple states. Create and implement individualized academic plans for gifted students as well as students with disabilities. Create new courses for delivery via multiple LMS Platforms to client schools (to include all content and assessments). As Department Chair duties included leading a team of 8 teachers while maintaining a high level of professionalism and technical proficiency, training new teachers and maintaining appropriate records. As SAP coordinator duties included identifying and communication to the appropriate team members those student behaviors that presented a threat to student learning and ensuring at-risk students were connected with relevant social services.  Supervisor: Rodney Slappy (1 866-990-6637)  April 2006 to July 2007 Company Name City , State Appraisal Coordinator Manage process of national real estate appraisals. Facilitate communication between appraisers, lenders, buyers, and sellers. Maintain records of all actions taken from incoming orders through to acceptance of appraisal documents and loan closing. Troubleshoot the process via phone contact and email. Education 12/2009 Robert Morris University City , State , United States Master of Science : Instructional Leadership 3.96 GPA Credits Earned: 30 Semester hours  Alpha Chi National College Honor Society 05/2006 Robert Morris University City , State , United States Bachelor of Arts : Social Studies 3.38 GPA Credits Earned: 84 Semester hours  Level I PA Teacher Certification Social Studies Level I PA Teacher Certification Middle Level Mathermatics Interests Family Golf Swimming Camping Military Service United States Marine Corps June 1988 to December 1995 Highest Rank: Corporal Squad Leader in Heavy Weapons Infantry Company
Lead, train, and inspire Marines in a heavy weapons platoon in support
of global operations while assigned to:
Weapons Company 3rd Bn. 25th Marines, Moundsville,
WV
Weapons Company 2nd Bn. 23rd Marines, Port
Hueneme, CA ","
TEACHER
Summary
A dedicated Teacher and Marine Corps Veteran experienced in many different working environments, I am accustomed to leading coworkers in both large and small teams to create innovative solutions.
Highlights
Experience working special needs students
Knowledgeable in distance learning techniques
 Goal Setting
Strong communication skills
MS Office
Deadline-oriented
Employee training and development
Experience
August 2007
to
December 2016
Company Name City , State Teacher
Teaching a variety of asynchronous courses (Law, Government, Algebra, Sociology, Pennsylvania History, Political Science) to all students across multiple schools in multiple states.
Create and implement individualized academic plans for gifted students as well as students with disabilities.
Create new courses for delivery via multiple LMS Platforms to client schools (to include all content and assessments).
As Department Chair duties included leading a team of 8 teachers while maintaining a high level of professionalism and technical proficiency, training new teachers and maintaining appropriate records.
As SAP coordinator duties included identifying and communication to the appropriate team members those student behaviors that presented a threat to student learning and ensuring at-risk students were connected with relevant social services. 
Supervisor: Rodney Slappy (1 866-990-6637) 
April 2006
to
July 2007
Company Name City , State Appraisal Coordinator
Manage process of national real estate appraisals.
Facilitate communication between appraisers, lenders, buyers, and sellers.
Maintain records of all actions taken from incoming orders through to acceptance of appraisal documents and loan closing.
Troubleshoot the process via phone contact and email.
Education
12/2009
Robert Morris University City , State , United States Master of Science : Instructional Leadership
3.96 GPA
Credits Earned: 30 Semester hours 
Alpha Chi National College Honor Society
05/2006
Robert Morris University City , State , United States Bachelor of Arts : Social Studies
3.38 GPA
Credits Earned: 84 Semester hours 
Level I PA Teacher Certification Social Studies
Level I PA Teacher Certification Middle Level Mathermatics
Interests
Family
Golf
Swimming
Camping
Military Service
United States Marine Corps
June 1988 to December 1995
Highest Rank: Corporal
Squad Leader in Heavy Weapons Infantry Company
Lead, train, and inspire Marines in a heavy weapons platoon in support
of global operations while assigned to:
Weapons Company 3rd Bn. 25th Marines, Moundsville,
WV
Weapons Company 2nd Bn. 23rd Marines, Port
Hueneme, CA
",TEACHER
13909762," CLIENT RELATIONS ADVOCATE Career Overview Seeking a challenging and rewarding career in Customer Service that would utilize acquired knowledge, training , and skills to achieve career growth potential and advancement. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Extensive experience includes performing needs assessments, gathering appropriate documents to assess efficiency, and analyzing processes and procedures. Core Strengths Responsible Bilingual English/Spanish written and spoken Data Entry Microsoft Word, Excel, Power Point, IUX Type 47 Words Per Minute 10-Key Calculator Strong organizational skills Telephone Experience Punctual Hard Worker Good Listener Follows Directions Team Player Energetic work attitude Accomplishments Customer Assistance   Worked with company systems such as IUX and diligently completed all assigned tasks, working overtime as needed. Customer Service   Researched, calmed and rapidly resolved client conflicts to prevent loss. Work Experience October 2009 to March 2015 Company Name City , State Client Relations Advocate Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Create, maintain, and enter information into databases. Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material. Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions. Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs. Maintain scheduling and event calendars. Schedule and confirm appointments for clients, customers, or supervisors. Conduct searches to find needed information, using such sources as the Internet. Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. Hear and resolve complaints from customers or the public. Schedule appointments and maintain and update appointment calendars. April 2005 to February 2011 Company Name City , State Respite Care Provider Provide care for mentally disturbed, delinquent, or handicapped children. Operate in-house day-care centers within businesses. Assist in preparing food and serving meals and refreshments to children. Help children with homework and school work. Read to children and teach them simple painting, drawing, handicrafts, and songs. Organize and store toys and materials to ensure order in activity areas. Maintain a safe play environment. Dress children and change diapers. Observe and monitor children's play activities. Communicate with children's parents or guardians about daily activities, behaviors, and related issues. Sanitize toys and play equipment. Keep records on individual children, including daily observations and information about activities, meals served, and medications administered. Care for children in institutional setting, such as group homes, nursery schools, private businesses, or schools for the handicapped. May 2000 to October 2006 Company Name City , State Customer Service Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products. Manage staff, preparing work schedules and assigning specific duties. Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary. Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand. Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory. Manage the movement of goods into and out of production facilities. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Greet customers entering establishments. Answer customers' questions, and provide information on procedures or policies. Calculate total payments received during a time period, and reconcile this with total sales. Process merchandise returns and exchanges. Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Sort, count, and wrap currency and coins. Supervise others and provide on-the-job training. Stock shelves, and mark prices on shelves and items. Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment. Compute and record totals of transactions. Offer customers carry-out service at the completion of transactions. Educational Background Maric College City , State , US Certificate : Medical Coding and Billing Medical Coding and Billing Certificate: Medical Coding and Billing Sep 2007 Maric College San Diego, CA (Now Known As Kaplan College) C. Crawford Senior High School City , State , US High School Diploma High School Diploma Jun 2000 Will C. Crawford Senior High School San Diego , CA San Diego Job Corps City , State , US Certificate : Office Business Office Business Certificate: Office Business Jun 2002 Job Corps Imperial Beach, CA South Western College City , State , US Child Development South Western College Chula Vista, CA Certifications Medical Coding and Billing Certificate, Office Business Certificate, High School Diploma Languages Bilingual English/Spanish written and Spoken Skills Greet, Telephone Customer Service, Cash, Credit, Sales, Vouchers, Optical, Payments, Training, Inventory, Pricing, Billing, Forecasts, Greeting, Sales Floor, Stocking, Correspondence, Databases, Filing, Telephones, Painting, Client Relations, Clients, Schedule Appointments, Scheduling, Switchboard, Cashier, Accounting, Answering, General Office, General Office Duties, Inventory Records, Payroll, Process Payroll, Purchase Orders, Customer Service, Data Entry, Excel, Microsoft Word, Punctual, Receptionist, Retail Sales, Team Player, Word, Coding, Medical Coding ","
CLIENT RELATIONS ADVOCATE
Career Overview
Seeking a challenging and rewarding career in Customer Service that would utilize acquired knowledge, training , and skills to achieve career growth potential and advancement. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Extensive experience includes performing needs assessments, gathering appropriate documents to assess efficiency, and analyzing processes and procedures.
Core Strengths
Responsible Bilingual English/Spanish written and spoken
Data Entry Microsoft Word, Excel, Power Point, IUX
Type 47 Words Per Minute
10-Key Calculator
Strong organizational skills
Telephone Experience
Punctual
Hard Worker
Good Listener
Follows Directions
Team Player
Energetic work attitude
Accomplishments
Customer Assistance  
Worked with company systems such as IUX and diligently completed all assigned tasks, working overtime as needed.
Customer Service  
Researched, calmed and rapidly resolved client conflicts to prevent loss.
Work Experience
October 2009
to
March 2015
Company Name City , State Client Relations Advocate
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Create, maintain, and enter information into databases. Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material. Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions. Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs. Maintain scheduling and event calendars. Schedule and confirm appointments for clients, customers, or supervisors. Conduct searches to find needed information, using such sources as the Internet. Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. Hear and resolve complaints from customers or the public. Schedule appointments and maintain and update appointment calendars.
April 2005
to
February 2011
Company Name City , State Respite Care Provider
Provide care for mentally disturbed, delinquent, or handicapped children. Operate in-house day-care centers within businesses. Assist in preparing food and serving meals and refreshments to children. Help children with homework and school work. Read to children and teach them simple painting, drawing, handicrafts, and songs. Organize and store toys and materials to ensure order in activity areas. Maintain a safe play environment. Dress children and change diapers. Observe and monitor children's play activities. Communicate with children's parents or guardians about daily activities, behaviors, and related issues. Sanitize toys and play equipment. Keep records on individual children, including daily observations and information about activities, meals served, and medications administered. Care for children in institutional setting, such as group homes, nursery schools, private businesses, or schools for the handicapped.
May 2000
to
October 2006
Company Name City , State Customer Service
Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products. Manage staff, preparing work schedules and assigning specific duties. Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary. Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand. Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory. Manage the movement of goods into and out of production facilities. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Greet customers entering establishments. Answer customers' questions, and provide information on procedures or policies. Calculate total payments received during a time period, and reconcile this with total sales. Process merchandise returns and exchanges. Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Sort, count, and wrap currency and coins. Supervise others and provide on-the-job training. Stock shelves, and mark prices on shelves and items. Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment. Compute and record totals of transactions. Offer customers carry-out service at the completion of transactions.
Educational Background
Maric College City , State , US Certificate : Medical Coding and Billing
Medical Coding and Billing Certificate: Medical Coding and Billing Sep 2007 Maric College San Diego, CA (Now Known As Kaplan College)
C. Crawford Senior High School City , State , US High School Diploma
High School Diploma Jun 2000 Will C. Crawford Senior High School San Diego , CA
San Diego Job Corps City , State , US Certificate : Office Business
Office Business Certificate: Office Business Jun 2002 Job Corps Imperial Beach, CA
South Western College City , State , US Child Development
South Western College Chula Vista, CA
Certifications
Medical Coding and Billing Certificate, Office Business Certificate, High School Diploma
Languages
Bilingual English/Spanish written and Spoken
Skills
Greet, Telephone Customer Service, Cash, Credit, Sales, Vouchers, Optical, Payments, Training, Inventory, Pricing, Billing, Forecasts, Greeting, Sales Floor, Stocking, Correspondence, Databases, Filing, Telephones, Painting, Client Relations, Clients, Schedule Appointments, Scheduling, Switchboard, Cashier, Accounting, Answering, General Office, General Office Duties, Inventory Records, Payroll, Process Payroll, Purchase Orders, Customer Service, Data Entry, Excel, Microsoft Word, Punctual, Receptionist, Retail Sales, Team Player, Word, Coding, Medical Coding
",ADVOCATE
11807040," FORMS DESIGNER Professional Summary Professionally trained [job title] with experience ensuring high standards of culturally competent care for wide variety of patients with diverse needs. Responsible [job title] with excellent communication skills demonstrated by [number] years of experience in healthcare. Skills Strong clinical judgment High level of autonomy Patient/family focused Patient evaluation/intervention Professional bedside manner Adept at prioritizing/managing deadlines Safe NG tube insertion and removal Thorough physical assessments Tracheotomy care Foley catheter insertion/removal familiarity Insulin medication assistance Work History Forms Designer , 01/2007 to 01/2010 Company Name – City , State Assessed need for, ordered, obtained and interpreted appropriate lab tests. Conducted mandated health screenings, physicals and special education assessments in [number] schools with [number] students. Ensured external follow-up where required. Chronic patient care in med-surg unit, adeptly handling all aspects of treatment from medication to wound care to monitoring for [number] patients per shift. Primary care, assessment and evaluation of neonatal and pediatric patients. Counseled and educated patients about reproductive health issues and wellness. Expertise in STDs, HIV and family planning. Led CNA training program and conducted classes for prospective CNAs. Oversaw the training of [number] students annually. Organized and led [number] support groups per [time period] in subjects related to physical and emotional health to ensure long-term patient well-being. Organized and led [number] support groups per [time period] in subjects related to physical and emotional health to ensure long-term patient well-being. Charge nurse on neonatal and pediatric floor. Oversaw average of [number] patients per shift. Oversaw and managed [number] clinical and support staff in patient care activities while maintaining a high level of staff morale and professionalism. Directed the new hire LPN program. Recruited, hired, led training and managed budget for class of [number] students annually. Effectively supervised [number] LVNs, NAs and non-clinical staff. Improved annual employee retention rate from [number] to [number] percent. Examined patients and dispensed contraceptives and other medications as needed. Pharmacological and non-pharmacological management and treatment of various disorders and diseases. Self-directed with astute judgment skills. High level of personal accountability. Wrote successful grant for $ [amount] from [source] for [topic] . Effective counseling in health maintenance and disease management. Increased unit productivity for a 29-bed surgical unit. Processed monthly reports for department performance. Managed care for post-operative patients through discharge. Performed lab tests and communicated results. Liaised between patients and physicians to ensure patient comprehension of treatment plans. Instructed patients and family members on proper discharge care. Closely monitored acute conditions. Initiated hospital-wide study to identify areas for process improvement. Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials. Demonstrated ability to lead and motivate outstanding healthcare teams. Contributed substantially to successful department JCAHO accreditation. Ensured HIPAA compliance. Ensured proper care for victims of domestic violence who presented to urgent care clinic. Diagnosed and treated patients with chronic and acute health problems such as MI, arrhythmias, asthma, COPD and pneumonia. Provided DHS (Department of Health Services) with corrective action plans. Coordinated Quality Improvement Activities (QIA's) to identify performance areas for improvement. Participated in unit-based Quality Assurance Program. Developed and implemented nursing care plans. Made appropriate interventions by reading and interpreting fetal heart monitors. Developed patient care plans, including assessments, evaluations and nursing diagnoses. Documented patient information obtained from interviews. Performed basic physical assessments of newborns and infants. Delegated staff nurse duties. Effectively managed clinical oversight for 44-bed unit. Provided on-call care at all times of day and night. Ensured efficacy of treatments through monitoring of treatment regimens. Trained new staff on quality control procedures. Followed infection control procedures. Assisted patients with daily functions. Monitored fluid intake and output levels. Extensive experience working in homes with disabled children and adults. Measured urine and delivered specimens to lab. Provided all daily living tasks to enhance quality of life for elderly patients. Performed pregnancy tests and sent specimens for laboratory testing. Assisted residents with bathing, dressing, feeding, lifting and transferring. Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's and Paget's disease. Assisted doctors with surgeries and non-invasive procedures. Authorized drug refills and provided detailed prescription information to pharmacies. Collected blood, tissue and other laboratory specimens and prepared them for lab testing. Developed and produced all office flyer notifications for important policy changes, office news and events. Maintained all confidential personnel files, license and CPR compliance records. Performed monthly inventory and maintained office and medical supply counts. Routinely retracted patient throat cultures and prepared for lab submission. Scheduled patient admissions and discharges. Specialized in the nursing care of patients with chemical dependency. Strong leader for nursing personnel assigned to the unit/shift. Forms Designer , 01/2005 to 01/2007 Company Name – City , State As a contract designer who utilized QuarkXPress and Adobe's Creative Suite, created business documents specifically for use with ExpeData's Digital Pen and Paper applications. Experience included both the redesign of existing documents and the crafting of unique files tailored to accurately capture handwriting interpretation. Other job functions included Graphic Designer , 01/2001 to 01/2004 Company Name – City , State Utilized Adobe Creative Suite, QuarkXPress and company's proprietary software to produce business forms, essential documents and custom collateral from concept to production ready compositions. Key Achievements Managed company-wide rebranding and graphic standards for ABN AMRO, a global banking corporation, and subsidiaries (Standard Federal and LaSalle Bank), resulting in $30,000 of revenue. Created design specifications for ABN AMRO's Core Teller Project, allowing client to capture handwritten data on deposit and withdrawal slips to be recognized by image character recognition software. Generated $25,000 in revenue. Managed design workflow and specifications simultaneously for Comerica Bank and Detroit Medical Group. Client Services Specialist , 01/2000 to 01/2001 Company Name – City , State Advised clients and vendors on company's products. Met client expectations by communicating business objectives and reviewing results with client, vendors and production team in a timely fashion. Worked with team to train on standards and procedures. Created presentations for client visits. Key Achievements Trained fellow employees on pander (do not mail) file and deceased file processing step necessary for the ethical and efficient use of their resources. Produced training pamphlet containing specific database procedural steps. Trained over 20 members of national publishing client's customer service staff on team processing, which afforded better communication and increased confidence in our services. Increased sales by 10%. Coordinated and prioritized several simultaneous projects and monitored entire job processing. Analyzed reports and job runs to ensure data integrity. Increased job efficiency by 10% and eliminated past due accounts. Forms Designer , 01/2001 to 01/2004 Company Name – City , State Strong leader for nursing personnel assigned to the unit/shift. Client Services Specialist , 05/2000 to 09/2001 Company Name – City , State Routinely retracted patient throat cultures and prepared for lab submission. Education Bachelor of Science : Nursing , 12 2014 Northern Illinois University - City , State Nursing Recipient of [Scholarship Name] Scholarship Graduated Magna Cum Laude Master of Fine Arts : Painting/Sculpture , 1 1996 Northern Illinois University - City , State Painting/Sculpture Bachelor of Arts : Studio Art, Painting/Drawing Art History and Chemistry , 1 1992 Loras College - City , State Studio Art, Painting/Drawing Art History and Chemistry Professional Nursing Foundations of Nursing Foundations of Nursing Clinical Pathophysiology Health Assessment : Health & Human Sciences , 1 2012 GPA: Sigma Theta Tau International Honor Society of Nursing
Rosanne Krcek-Frank Nursing Student Scholarship Health & Human Sciences Affiliations American Nurses Association (ANA) Member Certifications Registered Nurse in [State] , License number [number] , [year] Advanced Cardiac Life Support (ACLS) Certification [year to present] Skills Adobe, advertising, Assembly, banking, hardware, concept, client, clients, customer service, database, documentation, fashion, forms, graphic, image, in design, insurance, interpretation, logo creation, Mental Health, mail, Nursing I, Nursing, PDF, Pen, PostScript, presentations, coding, QuarkXPress, Research, sales, Sigma, unique, workflow ","
FORMS DESIGNER
Professional Summary
Professionally trained [job title] with experience ensuring high standards of culturally competent care for wide variety of patients with diverse needs. Responsible [job title] with excellent communication skills demonstrated by [number] years of experience in healthcare.
Skills
Strong clinical judgment
High level of autonomy
Patient/family focused
Patient evaluation/intervention
Professional bedside manner
Adept at prioritizing/managing deadlines
Safe NG tube insertion and removal
Thorough physical assessments
Tracheotomy care
Foley catheter insertion/removal familiarity
Insulin medication assistance
Work History
Forms Designer , 01/2007 to 01/2010 Company Name – City , State
Assessed need for, ordered, obtained and interpreted appropriate lab tests.
Conducted mandated health screenings, physicals and special education assessments in [number] schools with [number] students. Ensured external follow-up where required.
Chronic patient care in med-surg unit, adeptly handling all aspects of treatment from medication to wound care to monitoring for [number] patients per shift.
Primary care, assessment and evaluation of neonatal and pediatric patients.
Counseled and educated patients about reproductive health issues and wellness. Expertise in STDs, HIV and family planning.
Led CNA training program and conducted classes for prospective CNAs. Oversaw the training of [number] students annually.
Organized and led [number] support groups per [time period] in subjects related to physical and emotional health to ensure long-term patient well-being.
Organized and led [number] support groups per [time period] in subjects related to physical and emotional health to ensure long-term patient well-being.
Charge nurse on neonatal and pediatric floor. Oversaw average of [number] patients per shift.
Oversaw and managed [number] clinical and support staff in patient care activities while maintaining a high level of staff morale and professionalism.
Directed the new hire LPN program. Recruited, hired, led training and managed budget for class of [number] students annually.
Effectively supervised [number] LVNs, NAs and non-clinical staff. Improved annual employee retention rate from [number] to [number] percent.
Examined patients and dispensed contraceptives and other medications as needed.
Pharmacological and non-pharmacological management and treatment of various disorders and diseases.
Self-directed with astute judgment skills. High level of personal accountability.
Wrote successful grant for $ [amount] from [source] for [topic] .
Effective counseling in health maintenance and disease management.
Increased unit productivity for a 29-bed surgical unit.
Processed monthly reports for department performance.
Managed care for post-operative patients through discharge.
Performed lab tests and communicated results.
Liaised between patients and physicians to ensure patient comprehension of treatment plans.
Instructed patients and family members on proper discharge care.
Closely monitored acute conditions.
Initiated hospital-wide study to identify areas for process improvement.
Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials.
Demonstrated ability to lead and motivate outstanding healthcare teams.
Contributed substantially to successful department JCAHO accreditation.
Ensured HIPAA compliance.
Ensured proper care for victims of domestic violence who presented to urgent care clinic.
Diagnosed and treated patients with chronic and acute health problems such as MI, arrhythmias, asthma, COPD and pneumonia.
Provided DHS (Department of Health Services) with corrective action plans.
Coordinated Quality Improvement Activities (QIA's) to identify performance areas for improvement.
Participated in unit-based Quality Assurance Program.
Developed and implemented nursing care plans.
Made appropriate interventions by reading and interpreting fetal heart monitors.
Developed patient care plans, including assessments, evaluations and nursing diagnoses.
Documented patient information obtained from interviews.
Performed basic physical assessments of newborns and infants.
Delegated staff nurse duties.
Effectively managed clinical oversight for 44-bed unit.
Provided on-call care at all times of day and night.
Ensured efficacy of treatments through monitoring of treatment regimens.
Trained new staff on quality control procedures.
Followed infection control procedures.
Assisted patients with daily functions.
Monitored fluid intake and output levels.
Extensive experience working in homes with disabled children and adults.
Measured urine and delivered specimens to lab.
Provided all daily living tasks to enhance quality of life for elderly patients.
Performed pregnancy tests and sent specimens for laboratory testing.
Assisted residents with bathing, dressing, feeding, lifting and transferring.
Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's and Paget's disease.
Assisted doctors with surgeries and non-invasive procedures.
Authorized drug refills and provided detailed prescription information to pharmacies.
Collected blood, tissue and other laboratory specimens and prepared them for lab testing.
Developed and produced all office flyer notifications for important policy changes, office news and events.
Maintained all confidential personnel files, license and CPR compliance records.
Performed monthly inventory and maintained office and medical supply counts.
Routinely retracted patient throat cultures and prepared for lab submission.
Scheduled patient admissions and discharges.
Specialized in the nursing care of patients with chemical dependency.
Strong leader for nursing personnel assigned to the unit/shift.
Forms Designer , 01/2005 to 01/2007 Company Name – City , State
As a contract designer who utilized QuarkXPress and Adobe's Creative Suite, created business documents specifically for use with ExpeData's Digital Pen and Paper applications.
Experience included both the redesign of existing documents and the crafting of unique files tailored to accurately capture handwriting interpretation.
Other job functions included
Graphic Designer , 01/2001 to 01/2004 Company Name – City , State
Utilized Adobe Creative Suite, QuarkXPress and company's proprietary software to produce business forms, essential documents and custom collateral from concept to production ready compositions.
Key Achievements Managed company-wide rebranding and graphic standards for ABN AMRO, a global banking corporation, and subsidiaries (Standard Federal and LaSalle Bank), resulting in $30,000 of revenue.
Created design specifications for ABN AMRO's Core Teller Project, allowing client to capture handwritten data on deposit and withdrawal slips to be recognized by image character recognition software.
Generated $25,000 in revenue.
Managed design workflow and specifications simultaneously for Comerica Bank and Detroit Medical Group.
Client Services Specialist , 01/2000 to 01/2001 Company Name – City , State
Advised clients and vendors on company's products.
Met client expectations by communicating business objectives and reviewing results with client, vendors and production team in a timely fashion.
Worked with team to train on standards and procedures.
Created presentations for client visits.
Key Achievements Trained fellow employees on pander (do not mail) file and deceased file processing step necessary for the ethical and efficient use of their resources.
Produced training pamphlet containing specific database procedural steps.
Trained over 20 members of national publishing client's customer service staff on team processing, which afforded better communication and increased confidence in our services.
Increased sales by 10%.
Coordinated and prioritized several simultaneous projects and monitored entire job processing.
Analyzed reports and job runs to ensure data integrity.
Increased job efficiency by 10% and eliminated past due accounts.
Forms Designer , 01/2001 to 01/2004 Company Name – City , State
Strong leader for nursing personnel assigned to the unit/shift.
Client Services Specialist , 05/2000 to 09/2001 Company Name – City , State
Routinely retracted patient throat cultures and prepared for lab submission.
Education
Bachelor of Science : Nursing , 12 2014 Northern Illinois University - City , State
Nursing
Recipient of [Scholarship Name] Scholarship
Graduated Magna Cum Laude
Master of Fine Arts : Painting/Sculpture , 1 1996 Northern Illinois University - City , State Painting/Sculpture
Bachelor of Arts : Studio Art, Painting/Drawing Art History and Chemistry , 1 1992 Loras College - City , State Studio Art, Painting/Drawing Art History and Chemistry
Professional Nursing Foundations of Nursing Foundations of Nursing Clinical Pathophysiology Health Assessment : Health & Human Sciences , 1 2012 GPA: Sigma Theta Tau International Honor Society of Nursing
Rosanne Krcek-Frank Nursing Student Scholarship Health & Human Sciences
Affiliations
American Nurses Association (ANA) Member
Certifications
Registered Nurse in [State] , License number [number] , [year]
Advanced Cardiac Life Support (ACLS) Certification [year to present]
",DESIGNER
29149998," HR ASSISTANT Summary Highly motivated, and a dynamic Human Resources professional with diverse credentials seeking a position with a growing organization to make a positive impact on company policies, and experience career growth. Accomplished human resources and administrative professional with over 3 years' experience. Attentive to detail, able to take initiative, prioritize multiple tasks and manage workload. Resourceful team player with a can-do attitude. Results-driven with strong communication, analytical, and interpersonal skills while maintain the utmost confidentiality. Highlights Compensation knowledge MS Office Suite AR/AP proficiency Oracle knowledge Great communication skills Great analytical skills *New Hire Training Filing & Records Management Spreadsheets/Reports Office Management Customer Service QuickBooks, Peachtree New Hire paperwork Experience 03/2016 to Current Company Name － City , State Sourced, recruited for call center to all departments throughout the company. Responsible for finding the right candidates and matching them to temporary or permanent job placement for the company. Maintaining computer system by updating and entering data in BrassRing an responsible for complete on boarding and exit interview paperwork. Compiling reports and spreadsheets in order to keep track of drug test and background checks that are completed for on-boarding process. Complete initial phone interviews to evaluate applicants' qualifications. Scheduling job interviews for field managers after seeing that applicant meet the job requirements. Administer and manage scores tests given to applicants before making the job offer. Help organize job fair and manage files for applicants that are not qualified. Circle K -Naples, FL Provides convenient services to the community. 02/2011 to 10/2014 HR Assistant Maintained employee compensation, benefits, PTO, timecards and promotion opportunities. Explained and held trainings for new and existing employees on benefit programs and company rules and regulations. Managed Background Checks from ordering paperwork to documenting results in the system. Requested and completed spreadsheet for drug tests results. Managed internal Human Resources records for two stores and oversaw all investigations and disciplinary actions. Completed exit interview paperwork. Managed and processed time card for payroll processing by manager in a timely manner. Processed new hire paperwork, completed on-boarding process and managed their records. Involved in hiring process by coordinating job posting on the website, reviewing resumes, and performing telephone interviews and reference checks. Further developed strong communication and customer service skills as result of working with clients. 01/2007 to 01/2010 AR/AP Representative Company Name － City , State Leading orthopedic medical device company Processed invoices and credit memos in accurate in timely manner. Review documents for product returns and loaner fees. Solveed incorrect billing, back up cash applications. Made collection calls to clients periodically Lien, Waiver and NTO. Processed invoice through payment cycle. Insured that all venders are paid in a timely manner. Reconciliation of vendors. Managed vendor/supplier relations; and oversaw the timely, accurate processing of invoices, purchase orders, expense reports, credit memos and payment transactions. 01/2004 to 01/2007 Office Assistant Company Name － City , State Electrical company Updated the database with customer calls. Worked with NTO vender helped with reconciliation and ledger Balanced and transmitted daily revenue. AR/AP Filling lien, waiver and managed collection. Coordinated complex travel schedules, accommodations and trip logistics for candidates. Entered personnel and subcontractor data into a central database. Evaluated timecards for accuracy on the regular and overtime hours. Education Associates of Science : Human resources and Organizational Leadership RASMUSSEN COLLEGE － City , State Human resources and Organizational Leadership 06/2016 Administration leadership, Communications in your profession, Accounting, Employment Laws, Human resources 1 and Organizational Development. Member of Society for Human Resource Management (SHRM) PHR certificate after graduation Volunteer Work to mentor kids and young adults to succeed in their school or career path Score seminar on Human Resources -""How to Hire Smart"" Rasmussen College Skills Accounting, ADP, analytical skills, AP, AR, Benefits, billing, Call center, Great communication skills, Interpersonal skills, credit, clients, Customer Service, customer service skills, database, Detail-oriented, Employee Relations, expense reports, Filling, Filing, hiring, Human Resource Management, Human Resources, Human resources 1, processing of invoices, leadership, ledger, logistics, mentor, MS Office Suite, Office Management, Oracle, Organizational Development, payroll processing, Peachtree, personnel, promotion, QuickBooks, Recruitment, Scheduling, Spreadsheets, spreadsheet, telephone, phone, website ","
HR ASSISTANT
Summary
Highly motivated, and a dynamic Human Resources professional with diverse credentials seeking a position with a growing organization to make a positive impact on company policies, and experience career growth. Accomplished human resources and administrative professional with over 3 years' experience. Attentive to detail, able to take initiative, prioritize multiple tasks and manage workload. Resourceful team player with a can-do attitude. Results-driven with strong communication, analytical, and interpersonal skills while maintain the utmost confidentiality.
Highlights
Compensation knowledge
MS Office Suite
AR/AP proficiency
Oracle knowledge
Great communication skills
Great analytical skills *New Hire Training
Filing & Records Management
Spreadsheets/Reports
Office Management
Customer Service
QuickBooks, Peachtree
New Hire paperwork
Experience
03/2016 to Current
Company Name － City , State
Sourced, recruited for call center to all departments throughout the company.
Responsible for finding the right candidates and matching them to temporary or permanent job placement for the company.
Maintaining computer system by updating and entering data in BrassRing an responsible for complete on boarding and exit interview paperwork.
Compiling reports and spreadsheets in order to keep track of drug test and background checks that are completed for on-boarding process.
Complete initial phone interviews to evaluate applicants' qualifications.
Scheduling job interviews for field managers after seeing that applicant meet the job requirements.
Administer and manage scores tests given to applicants before making the job offer.
Help organize job fair and manage files for applicants that are not qualified.
Circle K -Naples, FL Provides convenient services to the community.
02/2011 to 10/2014
HR Assistant
Maintained employee compensation, benefits, PTO, timecards and promotion opportunities.
Explained and held trainings for new and existing employees on benefit programs and company rules and regulations.
Managed Background Checks from ordering paperwork to documenting results in the system.
Requested and completed spreadsheet for drug tests results.
Managed internal Human Resources records for two stores and oversaw all investigations and disciplinary actions.
Completed exit interview paperwork.
Managed and processed time card for payroll processing by manager in a timely manner.
Processed new hire paperwork, completed on-boarding process and managed their records.
Involved in hiring process by coordinating job posting on the website, reviewing resumes, and performing telephone interviews and reference checks.
Further developed strong communication and customer service skills as result of working with clients.
01/2007 to 01/2010
AR/AP Representative Company Name － City , State
Leading orthopedic medical device company Processed invoices and credit memos in accurate in timely manner.
Review documents for product returns and loaner fees.
Solveed incorrect billing, back up cash applications.
Made collection calls to clients periodically Lien, Waiver and NTO.
Processed invoice through payment cycle.
Insured that all venders are paid in a timely manner.
Reconciliation of vendors.
Managed vendor/supplier relations; and oversaw the timely, accurate processing of invoices, purchase orders, expense reports, credit memos and payment transactions.
01/2004 to 01/2007
Office Assistant Company Name － City , State
Electrical company Updated the database with customer calls.
Worked with NTO vender helped with reconciliation and ledger Balanced and transmitted daily revenue.
AR/AP Filling lien, waiver and managed collection.
Coordinated complex travel schedules, accommodations and trip logistics for candidates.
Entered personnel and subcontractor data into a central database.
Evaluated timecards for accuracy on the regular and overtime hours.
Education
Associates of Science : Human resources and Organizational Leadership RASMUSSEN COLLEGE － City , State Human resources and Organizational Leadership
06/2016
Administration leadership, Communications in your profession, Accounting, Employment Laws, Human resources 1 and Organizational Development. Member of Society for Human Resource Management (SHRM) PHR certificate after graduation Volunteer Work to mentor kids and young adults to succeed in their school or career path Score seminar on Human Resources -""How to Hire Smart"" Rasmussen College
Skills
Accounting, ADP, analytical skills, AP, AR, Benefits, billing, Call center, Great communication skills, Interpersonal skills, credit, clients, Customer Service, customer service skills, database, Detail-oriented, Employee Relations, expense reports, Filling, Filing, hiring, Human Resource Management, Human Resources, Human resources 1, processing of invoices, leadership, ledger, logistics, mentor, MS Office Suite, Office Management, Oracle, Organizational Development, payroll processing, Peachtree, personnel, promotion, QuickBooks, Recruitment, Scheduling, Spreadsheets, spreadsheet, telephone, phone, website
",HR
89740812," DIRECTOR OF MARKETING, COMMUNICATIONS AND IT Core Accomplishments Initiated a student leadership development program   a student leadership development program  resulting in  graduates in position of decision-making responsibility . CAHS Student Leadership Apprentice Program Big Boom Business Planning Institute Host of ""Outlook on Agriculture"" Weekly Radio Show on KPVU 91.3FM and Sirius XM HBCU Channel 142 Experience 02/2013 to Current Director of Marketing, Communications and IT Company Name － City , State Develop strategies based on knowledge of policy, nature of market and trend projections to facilitate growth as well as aid in resiliency planning for the College which is a triad encompassing the Cooperative Extension Program, Cooperative Agricultural Research Center and Academics. Manage the College's internal and external communications systems in conjunction with university's public relations, press and marketing communications units in the public and private sector. Assess and translate materials into print, online and social media. Create systems and procedures that maintain and manage contact lists of associates and prospective associates; implement event registration procedures and develop systems to expand customer relations. Attend and actively participate in College Advisory Board meetings, committee meetings, conference calls and functions. Advise the office of the Dean on matters important to stakeholders relating to the College. Provide leadership in executing marketing communications, strategic planning and public relations activities for a staff of 8 employees. Program Specialist Company Name － City , State Community and Economic Development, Cooperative Extension Program, CAHS. Created and provide solutions as a consultant for clients in the area of technical assistance for sustainable business strategies. Developed creative and specialized curriculum that will effectively reach a target audience and provide impactful education that will improve their standard of living and satisfy stakeholders. Provided marketing expertise in e-media productions such as radio and television programs as well as social media solutions and other online publications. Supervised a staff of students providing them guidance through mentorship in marketing, customer service, business operations and professional development. 01/2003 to 01/2012 Web Developer Company Name Consulted with customers to perform needs analysis, determine project scope and define problem solutions that focus on increasing client revenue and ROI. Developed statements of work for project proposals to acquire new accounts. Designed various types of e-media including retail e-commerce sites, content management systems and web portals. Developed marketing content to include design layout, copy, graphic art and various electronic media productions. Monitored and analyzed results to optimize online marketing and enhance the customer experience with a focus on developing long term customer relationships Adjunct Faculty Computer Aided Drafting and Design. Design and implement quality training in the subject area of Computer Aided Design productively delivered to more than 350 students in classes of 15-20 cohorts per session. Develop innovative strategies to effectively present training materials while maintaining performance goals in terms of attendance and student engagement. Performed Interim Department Chairperson duties including management of a staff of 10 full and part-time instructors, preserved student retention goals and addressed various issues concerning student development and general classroom concerns. Education and Training 2015 LEAD21 Executive Leadership Program The University of Georgia 2008 Masters of Business Administration (MBA) : Marketing University of Phoenix Marketing 1998 Microsoft Certified Systems Engineer (MCSE), Software Applications Southern Methodist University 1994 Bachelor of Science : Mechanical Engineering, Computer-Aided Design Prairie View A&M University Mechanical Engineering, Computer-Aided Design Skills Adobe Creative Suite, Acrobat, After Effects, Dreamweaver, Photoshop, Premiere, AutoCAD, business operations, business strategies, Computer Aided Design, CAD, hardware, consultant, content, content management, creative design, clientele, client, clients, customer relations, customer service, database, Drafting, e-commerce, engineering design, Flash, focus, government, grant proposals, drawing, graphic art, graphic, InDesign, internet marketing, inventory, layout, Leadership, MAC OS, market and trend, marketing, marketing communications, materials, meetings, Access, Microsoft Certified Systems Engineer, MCSE, Excel, MS Office, office, Power Point, Publisher, Window, Word, needs analysis, networking, online marketing, Operating Systems, OS, organizational, press, processes, proposals, public relations, publications, quality, radio, Research, retail, search engine optimization, strategic, strategic planning, technical assistance, television, training materials, website, written Additional Information AWARDS AND RECOGNITION
2016 Gold Level Award for Print Publication
2016 Bronze Level Award for Electronic Audio Media Production
2014 ADDY Award for Advertising Creative Excellence
2013 Multi-media Storyteller Award*
2012 Distinguished Service Early Career Award
2011 Multi-media Storyteller Award
Conference Speaking Topics: *
Cyber-Media in the Digital Age*
Marketing Extension for the 21st Century*
Strategic Planning ","
DIRECTOR OF MARKETING, COMMUNICATIONS AND IT
Core Accomplishments
Initiated a student leadership development program   a student leadership development program  resulting in  graduates in position of decision-making responsibility .
CAHS Student Leadership Apprentice Program
Big Boom Business Planning Institute
Host of ""Outlook on Agriculture"" Weekly Radio Show on KPVU 91.3FM and Sirius XM HBCU Channel 142
Experience
02/2013 to Current
Director of Marketing, Communications and IT Company Name － City , State
Develop strategies based on knowledge of policy, nature of market and trend projections to facilitate growth as well as aid in resiliency planning for the College which is a triad encompassing the Cooperative Extension Program, Cooperative Agricultural Research Center and Academics.
Manage the College's internal and external communications systems in conjunction with university's public relations, press and marketing communications units in the public and private sector.
Assess and translate materials into print, online and social media.
Create systems and procedures that maintain and manage contact lists of associates and prospective associates; implement event registration procedures and develop systems to expand customer relations.
Attend and actively participate in College Advisory Board meetings, committee meetings, conference calls and functions.
Advise the office of the Dean on matters important to stakeholders relating to the College.
Provide leadership in executing marketing communications, strategic planning and public relations activities for a staff of 8 employees.
Program Specialist Company Name － City , State
Community and Economic Development, Cooperative Extension Program, CAHS.
Created and provide solutions as a consultant for clients in the area of technical assistance for sustainable business strategies.
Developed creative and specialized curriculum that will effectively reach a target audience and provide impactful education that will improve their standard of living and satisfy stakeholders.
Provided marketing expertise in e-media productions such as radio and television programs as well as social media solutions and other online publications.
Supervised a staff of students providing them guidance through mentorship in marketing, customer service, business operations and professional development.
01/2003 to 01/2012
Web Developer Company Name
Consulted with customers to perform needs analysis, determine project scope and define problem solutions that focus on increasing client revenue and ROI.
Developed statements of work for project proposals to acquire new accounts.
Designed various types of e-media including retail e-commerce sites, content management systems and web portals.
Developed marketing content to include design layout, copy, graphic art and various electronic media productions.
Monitored and analyzed results to optimize online marketing and enhance the customer experience with a focus on developing long term customer relationships Adjunct Faculty Computer Aided Drafting and Design.
Design and implement quality training in the subject area of Computer Aided Design productively delivered to more than 350 students in classes of 15-20 cohorts per session.
Develop innovative strategies to effectively present training materials while maintaining performance goals in terms of attendance and student engagement.
Performed Interim Department Chairperson duties including management of a staff of 10 full and part-time instructors, preserved student retention goals and addressed various issues concerning student development and general classroom concerns.
Education and Training
2015
LEAD21 Executive Leadership Program The University of Georgia
2008
Masters of Business Administration (MBA) : Marketing University of Phoenix Marketing
1998
Microsoft Certified Systems Engineer (MCSE), Software Applications Southern Methodist University
1994
Bachelor of Science : Mechanical Engineering, Computer-Aided Design Prairie View A&M University Mechanical Engineering, Computer-Aided Design
Skills
Adobe Creative Suite, Acrobat, After Effects, Dreamweaver, Photoshop, Premiere, AutoCAD, business operations, business strategies, Computer Aided Design, CAD, hardware, consultant, content, content management, creative design, clientele, client, clients, customer relations, customer service, database, Drafting, e-commerce, engineering design, Flash, focus, government, grant proposals, drawing, graphic art, graphic, InDesign, internet marketing, inventory, layout, Leadership, MAC OS, market and trend, marketing, marketing communications, materials, meetings, Access, Microsoft Certified Systems Engineer, MCSE, Excel, MS Office, office, Power Point, Publisher, Window, Word, needs analysis, networking, online marketing, Operating Systems, OS, organizational, press, processes, proposals, public relations, publications, quality, radio, Research, retail, search engine optimization, strategic, strategic planning, technical assistance, television, training materials, website, written
Additional Information
AWARDS AND RECOGNITION
2016 Gold Level Award for Print Publication
2016 Bronze Level Award for Electronic Audio Media Production
2014 ADDY Award for Advertising Creative Excellence
2013 Multi-media Storyteller Award*
2012 Distinguished Service Early Career Award
2011 Multi-media Storyteller Award
Conference Speaking Topics: *
Cyber-Media in the Digital Age*
Marketing Extension for the 21st Century*
Strategic Planning
",AGRICULTURE
18090899," SENIOR ADVISOR AND NATIONAL FUNDRAISING DIRECTOR Professional Summary I am an agile and hungry project manager with nearly five years of experience
leading cross-functional teams in the political campaign world. In that time, I have
managed concurrent projects at various stages of development, designed and
oversaw the maintenance of project plans, and leveraged qualitative and
quantitative data insights to inform decision making. My experience embedding
on a new campaign every few months has made me an expert at drinking from the
fire hose. At my heart, I am a people person and problem solver who loves to
operate in ambiguous roles and will run through walls to deliver. Skills Excel and Google Sheets Familiarity with multiple CRM Databases Budgets Budget Business Development Business strategy CRM Databases Direct mail Fundraising Legal Litigation Marketing Marketing and Communications Excel Money Organizational Problem Solver Project Management Sales Spanish Spanish Language Strategy Website Workflow Work History Senior Advisor and National Fundraising Director , 09/2020 to 12/2020 City , State Created project plan to implement a new business strategy and organizational
structure to optimize workflow, leading team to raise $2.25MM in two months,
the largest congressional raise in the country over that period. Led 14-person staff composed of digital marketing, data, communications, and
sales teams to surpass engagement and fundraising KPIs. Managed $4.25MM budget and all fundraising-related projects including
launching a mobile-compatible website, and an activist-targeted digital
marketing campaign that increased engagement across all digital channels by
43%. Campaign and Fundraising Special Projects Advisor , 01/2020 to 08/2020 Company Name – City Developed budgets, timelines, deliverables, and KPIs for a portfolio of 8
congressional campaigns throughout the Midwest, leading each campaign to
increase money raised by at least 100%. Collaborated with heads of event, operations, and fundraising departments to
flawlessly execute over 100 appearances from former presidents and high-
profile celebrities. Campaign Chief of Staff and Fundraising Director , 03/2019 to 12/2019 City Built and oversaw a $4MM budget and all campaign projects ranging from
external communications and fundraising strategies to lawn sign placement. Advised the Congressman on all political decisions and developments
involving his re-election efforts. Fundraising Director , 11/2018 to 02/2019 Company Name – City , State Led team composed of digital marketing, direct mail, and polling consultants to
implement a fundraising strategy that raised $1.4MM, more than any other
campaign in NYC over the same time period. Fundraising Director , 06/2018 to 11/2018 City , State Deputy Fundraising Director , 12/2017 to 05/2018 City , State Office of House Minority Leader Steny Hoyer , 08/2017 to 12/2017 Litigation Legal Assistant , 07/2016 to 08/2017 Company Name – City , State Voted best legal assistant in the litigation department. Legislative Intern City Education Bachelor of Arts : US History Emory University - City , State summa cum laude Certificate in Gender and Sexuality Diversity and Inclusion in the
Workplace Four-week course offered by University of Pittsburgh Certificate in Spanish Language and Universidad De Salamanca - City Work History Senior Advisor and National Fundraising Director , 09/2020 to 12/2020 City , State Created project plan to implement a new business strategy and organizational
structure to optimize workflow, leading team to raise $2.25MM in two months,
the largest congressional raise in the country over that period. Led 14-person staff composed of digital marketing, data, communications, and
sales teams to surpass engagement and fundraising KPIs. Managed $4.25MM budget and all fundraising-related projects including
launching a mobile-compatible website, and an activist-targeted digital
marketing campaign that increased engagement across all digital channels by
43%. Campaign and Fundraising Special Projects Advisor , 01/2020 to 08/2020 Company Name – City Developed budgets, timelines, deliverables, and KPIs for a portfolio of 8
congressional campaigns throughout the Midwest, leading each campaign to
increase money raised by at least 100%. Collaborated with heads of event, operations, and fundraising departments to
flawlessly execute over 100 appearances from former presidents and high-
profile celebrities. Campaign Chief of Staff and Fundraising Director , 03/2019 to 12/2019 City Built and oversaw a $4MM budget and all campaign projects ranging from
external communications and fundraising strategies to lawn sign placement. Advised the Congressman on all political decisions and developments
involving his re-election efforts. Fundraising Director , 11/2018 to 02/2019 Company Name – City , State Led team composed of digital marketing, direct mail, and polling consultants to
implement a fundraising strategy that raised $1.4MM, more than any other
campaign in NYC over the same time period. Fundraising Director , 06/2018 to 11/2018 City , State Deputy Fundraising Director , 12/2017 to 05/2018 City , State Legislative Intern , City Office of House Minority Leader Steny Hoyer , 08/2017 to 12/2017 Litigation Legal Assistant , 07/2016 to 08/2017 Company Name – City , State Voted best legal assistant in the litigation department. Languages Conversational in Spanish Skills Excel and Google Sheets FFamiliarity with multiple CRM Databases, Budgets, budget, Business Development, business strategy, CRM, databases, direct mail, fundraising, legal, litigation, marketing, Marketing and Communications, Excel, money, Organizational, Problem Solver, Project Management, sales, Spanish, Spanish Language, Strategy, website, workflow ","
SENIOR ADVISOR AND NATIONAL FUNDRAISING DIRECTOR
Professional Summary
I am an agile and hungry project manager with nearly five years of experience
leading cross-functional teams in the political campaign world. In that time, I have
managed concurrent projects at various stages of development, designed and
oversaw the maintenance of project plans, and leveraged qualitative and
quantitative data insights to inform decision making. My experience embedding
on a new campaign every few months has made me an expert at drinking from the
fire hose. At my heart, I am a people person and problem solver who loves to
operate in ambiguous roles and will run through walls to deliver.
Skills
Excel and Google Sheets
Familiarity with multiple CRM
Databases
Budgets
Budget
Business Development
Business strategy
CRM
Databases
Direct mail
Fundraising
Legal
Litigation
Marketing
Marketing and Communications
Excel
Money
Organizational
Problem Solver
Project Management
Sales
Spanish
Spanish Language
Strategy
Website
Workflow
Work History
Senior Advisor and National Fundraising Director , 09/2020 to 12/2020 City , State
Created project plan to implement a new business strategy and organizational
structure to optimize workflow, leading team to raise $2.25MM in two months,
the largest congressional raise in the country over that period.
Led 14-person staff composed of digital marketing, data, communications, and
sales teams to surpass engagement and fundraising KPIs.
Managed $4.25MM budget and all fundraising-related projects including
launching a mobile-compatible website, and an activist-targeted digital
marketing campaign that increased engagement across all digital channels by
43%.
Campaign and Fundraising Special Projects Advisor , 01/2020 to 08/2020 Company Name – City
Developed budgets, timelines, deliverables, and KPIs for a portfolio of 8
congressional campaigns throughout the Midwest, leading each campaign to
increase money raised by at least 100%.
Collaborated with heads of event, operations, and fundraising departments to
flawlessly execute over 100 appearances from former presidents and high-
profile celebrities.
Campaign Chief of Staff and Fundraising Director , 03/2019 to 12/2019 City
Built and oversaw a $4MM budget and all campaign projects ranging from
external communications and fundraising strategies to lawn sign placement.
Advised the Congressman on all political decisions and developments
involving his re-election efforts.
Fundraising Director , 11/2018 to 02/2019 Company Name – City , State
Led team composed of digital marketing, direct mail, and polling consultants to
implement a fundraising strategy that raised $1.4MM, more than any other
campaign in NYC over the same time period.
Fundraising Director , 06/2018 to 11/2018 City , State
Deputy Fundraising Director , 12/2017 to 05/2018 City , State
Office of House Minority Leader Steny Hoyer , 08/2017 to 12/2017
Litigation Legal Assistant , 07/2016 to 08/2017 Company Name – City , State
Voted best legal assistant in the litigation department.
Legislative Intern City
Education
Bachelor of Arts : US History Emory University - City , State summa cum laude
Certificate in Gender and Sexuality
Diversity and Inclusion in the
Workplace
Four-week course offered by
University of Pittsburgh
Certificate in Spanish Language and Universidad De Salamanca - City
Work History
Senior Advisor and National Fundraising Director , 09/2020 to 12/2020 City , State
Created project plan to implement a new business strategy and organizational
structure to optimize workflow, leading team to raise $2.25MM in two months,
the largest congressional raise in the country over that period.
Led 14-person staff composed of digital marketing, data, communications, and
sales teams to surpass engagement and fundraising KPIs.
Managed $4.25MM budget and all fundraising-related projects including
launching a mobile-compatible website, and an activist-targeted digital
marketing campaign that increased engagement across all digital channels by
43%.
Campaign and Fundraising Special Projects Advisor , 01/2020 to 08/2020 Company Name – City
Developed budgets, timelines, deliverables, and KPIs for a portfolio of 8
congressional campaigns throughout the Midwest, leading each campaign to
increase money raised by at least 100%.
Collaborated with heads of event, operations, and fundraising departments to
flawlessly execute over 100 appearances from former presidents and high-
profile celebrities.
Campaign Chief of Staff and Fundraising Director , 03/2019 to 12/2019 City
Built and oversaw a $4MM budget and all campaign projects ranging from
external communications and fundraising strategies to lawn sign placement.
Advised the Congressman on all political decisions and developments
involving his re-election efforts.
Fundraising Director , 11/2018 to 02/2019 Company Name – City , State
Led team composed of digital marketing, direct mail, and polling consultants to
implement a fundraising strategy that raised $1.4MM, more than any other
campaign in NYC over the same time period.
Fundraising Director , 06/2018 to 11/2018 City , State
Deputy Fundraising Director , 12/2017 to 05/2018 City , State
Legislative Intern , City
Office of House Minority Leader Steny Hoyer , 08/2017 to 12/2017
Litigation Legal Assistant , 07/2016 to 08/2017 Company Name – City , State
Voted best legal assistant in the litigation department.
SCIENCE TEACHER
Summary
Dedicated Teacher adept at challenging students to reach their full potential. Ensures that every student is progressing and is held to high expectations.
Highlights
Skills:
Computer Proficiency in Microsoft word Excel, and Power point
Lesson planning expertise
Tutoring experience
Standardized testing
IEP familiarity
Experience
09/2005 to Current
Science Teacher Company Name － City , State
7th and 8th Grade
Implemented 8th grade curriculum through various methods and techniques that reflect the CCSS
Created a learning environment that enabled students to take risks and comfortably express their ideas
Explored, and implemented, various forms of differentiated instruction
Included Smart board elements, PowerPoint presentations, and various media in every lesson, in order to model technology driven instruction
09/2004 to 09/2005
Substitute Teacher K-6 Company Name － City , State
Implemented curriculum for children following teachers plans
Assigned lessons and corrected homework.
Encouraged students to be understanding with others.
09/2003 to 11/2003
Teacher Assistant Company Name － City , State
Implemented group literacy lessons
Assisted students in their deficient areas
09/1996 to 01/2003
Special Education Teacher Company Name － City , State
Assisted head teacher in planning Curriculum
Developed individualized lesson plans to meet Students with IEP goals
Maintained daily records regarding children's developmental progress
Education
Masters of Science : Education & Special Education Touro College － City , State , US Masters of Science in Education & Special Education Touro College, Bayshore, New York June 2006
Bachelor of Science : Early Childhood Education City College － City , State , US Bachelor of Science in Early Childhood Education City College, New York, New York September 2003
Certifications
1. New York State Permanent Teacher Certification N-6
2. New York City Permanent Certificate in Teaching N-6 Certified Mentor - 2014-Present
•Stem Coordinator 2014-Present affiliated through NYU University
•Certified Mentor – 2014-Present
•Stem Point coordinator for District 13 Science Fair 2014
Skills
Computer Proficiency in Microsoft word, Excel, and Power point
",TEACHER
15802627," SENIOR VICE-PRESIDENT AND CHIEF INFORMATION OFFICER Core Accomplishments Strategized with various areas of business to develop a proof of concept with an international financial company headed by a world-renowned Nobel Peace Prize winner to establish the principle of micro-lending for low income, immigrant families Professional Experience Senior Vice-President and Chief Information Officer , 01/2009 to Current Company Name － City , State Industry expert in a wide variety of technology systems, business applications and IT service management. Primary focus: Network Security and IT Operational Management using the fundamentals of scalar design/architecture and business process improvement. Create ""living"" technology that supports strategic vision and goals, as well as growing customer needs. Instituted a technology roadmap to guide the IT department with proper business alignment to create measurable, efficient and sustainable technology for Goodwill's various business verticals - Retail and eCommerce, Employment and Contracts, Mission Services. Outsourced selected portions of the IT process to facilitate the development of additional operational efficiencies to improve the technology infrastructure. Designed and collaborated with architects, engineers, and industry technology leaders in the build and operation of Second Generation Data Centers and collocated sites. Designed a Business Continuity strategy that incorporates all critical aspects of the business to ensure the business remains solvent in the event of service interruption or significant business disruption. Improved IT spend through proper fulfillment and procurement process provisioning - CapEx and OpEx improvements realized to ease the associated costs of technology growth. Proper sourcing of selected areas of the IT business process through staff augmentation, outsourcing, in-sourcing and near-shore opportunities to improve IT effectiveness and service delivery. Provided guidance and expertise on various panels, as well as interviewed by various media outlets and corporations for case-studies and dialogues around strategic IT - CIO magazine, Fierce CIO, CIO Zone, Enterprise Mobility, Enterprise CIO Forums, CIO Summit, CDW, CDM, Cisco, Splashtop, VEEAM, Airwatch, Quantum Technologies, ZDNet. Vice-President, Information Technology , 01/2005 to 01/2009 Company Name － City , State Designed a system to overhaul the entire information gathering and distribution process through the use of portal technology. Streamlined operations and in doing so foster an atmosphere of empowerment and accountability using the principles of Enterprise Resource Planning. Outsourced selected portions of the IT process to facilitate the development of additional operational efficiencies to improve the technology infrastructure, reduce costs, improve effectiveness and sharpen internal focus on development activities. Developed a Managed Print Service (MPS) program with a Multi-Function printer network to produce copy, print, email, e-file and scan at stations within key departments as part of a preliminary Document Management System. The MPS significantly reduced costs for developing print materials over traditional copy machine equipment as the ROI was seen within months versus years. Strategized with various areas of business to develop a proof of concept with an international financial company headed by a world-renowned Nobel Peace Prize winner to establish the principle of micro-lending for low income, immigrant families. Authored a case study to review non-profit technologies. This study was based on a review of industry leading technologies in comparison to Goodwill's Retention Policy as it related to the Disaster Recovery Policy/Business Continuity Plan. Realized a 43% savings over the cost of the equipment. Technology Visionary - Developed the ROI, gained approval and then guided the development and subsequent re-development of a homegrown case management application to improve the future state of Mission Service and Employment business verticals. This application has been a proven leader among competitors. Technology Visionary - Engineered the platform to support Goodwill's first Blade Server and Data De-duplication technology, as well as server virtualization, to increase performance and availability while reducing management overhead - the fore-runner to some of the technologies widely used by Fortune 100 companies from that time until now. Manager/Senior Network Engineer, Information Technology , 01/2001 to 01/2005 Company Name － City , State Challenged to secure and improve reliability of wide area network and all future business expansions sites. Chief Architect - Designed and implemented corporate-wide, platform-independent, Personal Information Manager (PIM) with Microsoft Exchange\Outlook to replace Novell based Pegasus email system. Strategic Visionary - Chief Architect - Designed and Implemented the process of a tiered in-place migration from Novell NetWare to MS Windows: transitioned from Netware Directory Service to Microsoft Active Directory Service, migrated user and group accounts, transitioned from Novell based WAN to an Active Directory Domain Forest, migrated file and print services, redesigned proprietary databases. Responsible for overall performance and availability of all aspects of the network. Analyze network and design upgrades/changes as needed. Assess the company's current and future network needs using scalable systems. Responsible for all aspects of E-mail group. Oversee the design, development, release, and maintenance of e-mail application systems. Responsible for all aspects (software and hardware) of organization's network systems. Recommend, implement, and maintain network architectures (LAN and WAN). Assist in the development and maintenance of network communications. Use knowledge of LAN/WAN systems to help plan and install internal and external networks. Test and evaluate network systems to eliminate problems and make improvements. Network Administrator , 01/1997 to 01/2001 Company Name － City , State Network Administration Install, configure and maintain organization's network. Build networks and maintain external and internal web presence; administer the networks. Perform system backups on its internal and external web network servers. Design and support server systems and supporting software. Support, monitor, test and troubleshoot hardware and software problems pertaining to LAN. Install, configure and repair workstations. Provide end users support for all LAN-based applications. Education Bachelor of Arts : Geography State University of New York at Stony Brook － City , State , US , CERTIFICATIONS & AFFILIATIONS Bachelor of Arts - Sociology Bachelor of Science - Biochemistry Associates - Geography State University of New York at Stony Brook, Stony Brook, New York Certifications Microsoft Certified Systems Engineer Certified Information Systems Security Professional CISSP Certified Ethical Hacker (CEH) v8 Information Technology Infrastructure Library Foundations Goodwill Industries International, Executive Development Program Graduate Mobile Enterprise Executive Panelist Gartner Summit Panelist Enterprise CIO Forum Contributor Wall Street Journal CIO Contributor (Candidate) Skills Business Continuity, Technology Infrastructure, File, Lan, Architecture, Business Process Improvement, Cdm, Cisco, Contracts, Ecommerce, Fulfillment, Network Security, Opex, Process Improvement, Procurement, Provisioning, Retail, Retail Marketing, Security, Case Management, Copy Machine, Disaster Recovery, Document Management, Enterprise Resource Planning, Increase, Lending, Operations, Roi, Server Virtualization, Virtualization, Active Directory, Databases, Directory Service, Engineer, Exchange, Lan/wan, Maintenance, Microsoft Exchange, Netware, Novell, Outlook, Backups, Its, Network Administration, Workstations, Certified Information Systems Security Professional, Cissp, Information Technology Infrastructure Library, Itil, Journal, Systems Engineer, Systems Security, Biochemistry ","
SENIOR VICE-PRESIDENT AND CHIEF INFORMATION OFFICER
Core Accomplishments
Strategized with various areas of business to develop a proof of concept with an international financial company headed by a world-renowned Nobel Peace Prize winner to establish the principle of micro-lending for low income, immigrant families
Professional Experience
Senior Vice-President and Chief Information Officer , 01/2009 to Current Company Name － City , State
Industry expert in a wide variety of technology systems, business applications and IT service management. Primary focus: Network Security and IT Operational Management using the fundamentals of scalar design/architecture and business process improvement. Create ""living"" technology that supports strategic vision and goals, as well as growing customer needs.
Instituted a technology roadmap to guide the IT department with proper business alignment to create measurable, efficient and sustainable technology for Goodwill's various business verticals - Retail and eCommerce, Employment and Contracts, Mission Services.
Outsourced selected portions of the IT process to facilitate the development of additional operational efficiencies to improve the technology infrastructure.
Designed and collaborated with architects, engineers, and industry technology leaders in the build and operation of Second Generation Data Centers and collocated sites.
Designed a Business Continuity strategy that incorporates all critical aspects of the business to ensure the business remains solvent in the event of service interruption or significant business disruption.
Improved IT spend through proper fulfillment and procurement process provisioning - CapEx and OpEx improvements realized to ease the associated costs of technology growth.
Proper sourcing of selected areas of the IT business process through staff augmentation, outsourcing, in-sourcing and near-shore opportunities to improve IT effectiveness and service delivery.
Provided guidance and expertise on various panels, as well as interviewed by various media outlets and corporations for case-studies and dialogues around strategic IT - CIO magazine, Fierce CIO, CIO Zone, Enterprise Mobility, Enterprise CIO Forums, CIO Summit, CDW, CDM, Cisco, Splashtop, VEEAM, Airwatch, Quantum Technologies, ZDNet.
Vice-President, Information Technology , 01/2005 to 01/2009 Company Name － City , State
Designed a system to overhaul the entire information gathering and distribution process through the use of portal technology. Streamlined operations and in doing so foster an atmosphere of empowerment and accountability using the principles of Enterprise Resource Planning. Outsourced selected portions of the IT process to facilitate the development of additional operational efficiencies to improve the technology infrastructure, reduce costs, improve effectiveness and sharpen internal focus on development activities.
Developed a Managed Print Service (MPS) program with a Multi-Function printer network to produce copy, print, email, e-file and scan at stations within key departments as part of a preliminary Document Management System. The MPS significantly reduced costs for developing print materials over traditional copy machine equipment as the ROI was seen within months versus years.
Strategized with various areas of business to develop a proof of concept with an international financial company headed by a world-renowned Nobel Peace Prize winner to establish the principle of micro-lending for low income, immigrant families.
Authored a case study to review non-profit technologies. This study was based on a review of industry leading technologies in comparison to Goodwill's Retention Policy as it related to the Disaster Recovery Policy/Business Continuity Plan. Realized a 43% savings over the cost of the equipment.
Technology Visionary - Developed the ROI, gained approval and then guided the development and subsequent re-development of a homegrown case management application to improve the future state of Mission Service and Employment business verticals. This application has been a proven leader among competitors.
Technology Visionary - Engineered the platform to support Goodwill's first Blade Server and Data De-duplication technology, as well as server virtualization, to increase performance and availability while reducing management overhead - the fore-runner to some of the technologies widely used by Fortune 100 companies from that time until now.
Manager/Senior Network Engineer, Information Technology , 01/2001 to 01/2005 Company Name － City , State
Challenged to secure and improve reliability of wide area network and all future business expansions sites.
Chief Architect - Designed and implemented corporate-wide, platform-independent, Personal Information Manager (PIM) with Microsoft Exchange\Outlook to replace Novell based Pegasus email system.
Strategic Visionary - Chief Architect - Designed and Implemented the process of a tiered in-place migration from Novell NetWare to MS Windows: transitioned from Netware Directory Service to Microsoft Active Directory Service, migrated user and group accounts, transitioned from Novell based WAN to an Active Directory Domain Forest, migrated file and print services, redesigned proprietary databases.
Responsible for overall performance and availability of all aspects of the network.
Analyze network and design upgrades/changes as needed.
Assess the company's current and future network needs using scalable systems.
Responsible for all aspects of E-mail group.
Oversee the design, development, release, and maintenance of e-mail application systems.
Responsible for all aspects (software and hardware) of organization's network systems.
Recommend, implement, and maintain network architectures (LAN and WAN).
Assist in the development and maintenance of network communications.
Use knowledge of LAN/WAN systems to help plan and install internal and external networks.
Test and evaluate network systems to eliminate problems and make improvements.
Network Administrator , 01/1997 to 01/2001 Company Name － City , State
Network Administration
Install, configure and maintain organization's network.
Build networks and maintain external and internal web presence; administer the networks.
Perform system backups on its internal and external web network servers.
Design and support server systems and supporting software.
Support, monitor, test and troubleshoot hardware and software problems pertaining to LAN.
Install, configure and repair workstations.
Provide end users support for all LAN-based applications.
Education
Bachelor of Arts : Geography State University of New York at Stony Brook － City , State , US , CERTIFICATIONS & AFFILIATIONS Bachelor of Arts - Sociology Bachelor of Science - Biochemistry Associates - Geography State University of New York at Stony Brook, Stony Brook, New York
Certifications
Microsoft Certified Systems Engineer
Certified Information Systems Security Professional
CISSP
Certified Ethical Hacker (CEH) v8
Information Technology Infrastructure Library Foundations
Goodwill Industries International, Executive Development Program Graduate
Mobile Enterprise Executive Panelist
Gartner Summit Panelist
Enterprise CIO Forum Contributor
Wall Street Journal CIO Contributor (Candidate)
Skills
Business Continuity, Technology Infrastructure, File, Lan, Architecture, Business Process Improvement, Cdm, Cisco, Contracts, Ecommerce, Fulfillment, Network Security, Opex, Process Improvement, Procurement, Provisioning, Retail, Retail Marketing, Security, Case Management, Copy Machine, Disaster Recovery, Document Management, Enterprise Resource Planning, Increase, Lending, Operations, Roi, Server Virtualization, Virtualization, Active Directory, Databases, Directory Service, Engineer, Exchange, Lan/wan, Maintenance, Microsoft Exchange, Netware, Novell, Outlook, Backups, Its, Network Administration, Workstations, Certified Information Systems Security Professional, Cissp, Information Technology Infrastructure Library, Itil, Journal, Systems Engineer, Systems Security, Biochemistry
",INFORMATION-TECHNOLOGY
51432451," CONSULTANT Professional Profile Consultant/System Engineer with 6 years in HealthCare IT. Primary focus has been on Linux with a recent emphasis on Regulatory Consulting and Transition of Care. Experienced in training and development of associates along with development of documentation. Qualifications Working independently Training program implementation Quality control Process improvement System testing Gap analysis System administration UNIX system performance monitoring Technical writing Unix/Linux environments Relevant Experience Created build guides that ultimately led to the automation of many elements of the build process for several teams.  This automation saved my team as well as others, weeks of build time and has allowed for a more standardized process. Experience Consultant 08/2015 to Current Company Name City , State Provides leadership and oversight to engagements so that results are met on time as well as to ensure value is being provided to the client. Ensures appropriate resources are allocated and maintained to facilitate successful completion of projects, which includes working with Project Managers from all across the Consulting Organization to ensure project alignment. Multi-tasks the delivery of several project initiatives designed to enhance the services and level of support provided to the client. Plans and arranges the project deliverables in alignment with the expectations of the client and the business need to ensure that the client will successfully be able to meet Meaningful Use measures. Conduct on-site client workshops and client summits as needed and determined by the hospital systems. Manage Provider and hospital data through various tools including DiscernVisualDeveloper, HNAuser, and Bedrock Build hundreds of rules and pools for Direct and Transition of Care for clients. Create and maintain build guides and team collateral to use for future client and new hire training. Build guides and workflows were also used to partner with an internal automation team to streamline our processes. Works with the hospital systems and designated HIM staff on how to maintain systems once we begin to disengage from the product. SYSTEM ENGINEER - Health Sentry 02/2013 to 08/2015 Company Name City , State Backend support on production servers of extracted data on Linux systems including investigation of corrupt data, creating SSH keys, extracting data from client database, managing disk space and troubleshooting. Front end work on production servers by maintaining OpsJobs and troubleshooting any operation failures. Often working with the client to teach the ongoing maintenance of the OpsJob. Effectively communicate project status reports both internally as well as to the client through weekly meetings and calls. Create various macros and spreadsheets for quality assurance checking Create and run numerous SQL queries. Manage and monitor the FTP, PHINMS and VPN connections on a daily basis to provide a proactive approach to catching any issues. Use custom CCL scripts to modify the format of HL7 messages. Create and provide appropriate workflow documentation for clients to support the system and setup during the testing processes. Adhere to applicable client access, client notification, and change management policies and procedures. Work with other Engineers to alleviate problems with data extracts. SYSTEM ENGINEER 06/2012 to 02/2013 Company Name City , State Assist HR teams with designing and implementing solutions Rebuilt a custom tool for Events Planning team using Microsoft Access. Put together documentation for implemented changes Assist with PeopleSoft, Data Archive Manager, and Taleo resume parsing project Conduct ""fact finding"" meetings with various team members to better understand how the solution would be used. Held regular meetings to provide updates on the current status of work and to give a timeline of completion. SYSTEM ENGINEER - Project Implementation 05/2010 to 06/2012 Company Name City , State CernerWorks Project Implementation Backend support of servers operating on Linux, AIX, HP-UX, and occasional VMS systems. Support service pack installation and continued maintenance of solutions, and infrastructure. Identify where applications are having performance/reliability issues; analyzes and formulate a proposed method to correct issues. Perform domain replicate/refreshes from a production environment to a non-production environment. Work through a queue of Service Requests to resolve issues the client reported or that other internal teams encountered. Worked with other internal architects to resolve more complicated issues. Manage end user access and privileges including group 0 access, creation of user profiles, and custom lists. Support the maintenance of specific clients and their servers/application needs including after-hours work. Build various servers including Websphere, RRD, Chart and Citrix Servers. Coordinate with client for the testing of environment functionality as well as service pack installs and the subsequent downtimes. Completed numerous service package installs for non-production clients and for testing partners. Maintain long-term support and management; troubleshoot and resolve issues daily. Education MBA : Information Systems 2015 Park University City , State Information Systems Bachelors of Science : Business Administration/Management 2015 Park University City , State Business Administration/Management Associates of Applied Science : Computer Networking 2010 ITT-Technical Institute City , State Computer Networking Skills AIX, automation, change management, Citrix, Consulting, client, clients, database, delivery, designing, documentation, FTP, HP-UX, HR, leadership, Linux, macros, managing, meetings, access, Microsoft Access, Works, PeopleSoft, policies, processes, quality assurance, SSH, Servers, scripts, spreadsheets, SQL, troubleshooting, VPN, VMS, Websphere, workflow, workshops ","
CONSULTANT
Professional Profile
Consultant/System Engineer with 6 years in HealthCare IT. Primary focus has been on Linux with a recent emphasis on Regulatory Consulting and Transition of Care. Experienced in training and development of associates along with development of documentation.
Qualifications
Working independently
Training program implementation
Quality control
Process improvement
System testing
Gap analysis
System administration
UNIX system performance monitoring
Technical writing
Unix/Linux environments
Relevant Experience
Created build guides that ultimately led to the automation of many elements of the build process for several teams.  This automation saved my team as well as others, weeks of build time and has allowed for a more standardized process.
Experience
Consultant 08/2015 to Current Company Name City , State
Provides leadership and oversight to engagements so that results are met on time as well as to ensure value is being provided to the client.
Ensures appropriate resources are allocated and maintained to facilitate successful completion of projects, which includes working with Project Managers from all across the Consulting Organization to ensure project alignment.
Multi-tasks the delivery of several project initiatives designed to enhance the services and level of support provided to the client.
Plans and arranges the project deliverables in alignment with the expectations of the client and the business need to ensure that the client will successfully be able to meet Meaningful Use measures.
Conduct on-site client workshops and client summits as needed and determined by the hospital systems.
Manage Provider and hospital data through various tools including DiscernVisualDeveloper, HNAuser, and Bedrock Build hundreds of rules and pools for Direct and Transition of Care for clients.
Create and maintain build guides and team collateral to use for future client and new hire training.
Build guides and workflows were also used to partner with an internal automation team to streamline our processes.
Works with the hospital systems and designated HIM staff on how to maintain systems once we begin to disengage from the product.
SYSTEM ENGINEER - Health Sentry 02/2013 to 08/2015 Company Name City , State
Backend support on production servers of extracted data on Linux systems including investigation of corrupt data, creating SSH keys, extracting data from client database, managing disk space and troubleshooting.
Front end work on production servers by maintaining OpsJobs and troubleshooting any operation failures.
Often working with the client to teach the ongoing maintenance of the OpsJob.
Effectively communicate project status reports both internally as well as to the client through weekly meetings and calls.
Create various macros and spreadsheets for quality assurance checking Create and run numerous SQL queries.
Manage and monitor the FTP, PHINMS and VPN connections on a daily basis to provide a proactive approach to catching any issues.
Use custom CCL scripts to modify the format of HL7 messages.
Create and provide appropriate workflow documentation for clients to support the system and setup during the testing processes.
Adhere to applicable client access, client notification, and change management policies and procedures.
Work with other Engineers to alleviate problems with data extracts.
SYSTEM ENGINEER 06/2012 to 02/2013 Company Name City , State
Assist HR teams with designing and implementing solutions Rebuilt a custom tool for Events Planning team using Microsoft Access.
Put together documentation for implemented changes Assist with PeopleSoft, Data Archive Manager, and Taleo resume parsing project Conduct ""fact finding"" meetings with various team members to better understand how the solution would be used.
Held regular meetings to provide updates on the current status of work and to give a timeline of completion.
SYSTEM ENGINEER - Project Implementation 05/2010 to 06/2012 Company Name City , State
CernerWorks Project Implementation Backend support of servers operating on Linux, AIX, HP-UX, and occasional VMS systems.
Support service pack installation and continued maintenance of solutions, and infrastructure.
Identify where applications are having performance/reliability issues; analyzes and formulate a proposed method to correct issues.
Perform domain replicate/refreshes from a production environment to a non-production environment.
Work through a queue of Service Requests to resolve issues the client reported or that other internal teams encountered.
Worked with other internal architects to resolve more complicated issues.
Manage end user access and privileges including group 0 access, creation of user profiles, and custom lists.
Support the maintenance of specific clients and their servers/application needs including after-hours work.
Build various servers including Websphere, RRD, Chart and Citrix Servers.
Coordinate with client for the testing of environment functionality as well as service pack installs and the subsequent downtimes.
Completed numerous service package installs for non-production clients and for testing partners.
Maintain long-term support and management; troubleshoot and resolve issues daily.
Education
MBA : Information Systems 2015 Park University City , State Information Systems
Bachelors of Science : Business Administration/Management 2015 Park University City , State Business Administration/Management
Associates of Applied Science : Computer Networking 2010 ITT-Technical Institute City , State Computer Networking
",CONSULTANT
34141299," TELEPHONE INTERVIEWER Summary Organized, task oriented professional with experience in customer support. Background includes skilled active listener, strong customer service experience and ability to respond to the end-user in a business professional manner. I am highly effective in using technical domain knowledge. Self-starter committed to taking ownership and capable of completing assigned projects independently and in a team environment. Highlights Data Entry Data Serve Ibex 10 keying Microsoft Excel Microsoft Outlook Office Equipment Administrative Services Google Mail Accounts payable and receivable Customer Service Inbound and outbound calls PC and MAC OS Microsoft Word 1 Experience 04/2013 - Current Company Name Telephone Interviewer The National Agricultural Statistics Service (NASS) is the statistical and data collection arm of the U.S. Department of Agriculture (USDA). More than 300 official reports issued by NASS help maintain an orderly association among the output, supply and marketing sectors in agriculture. Performs telephone interviews for a wide variety surveys and censuses. Telephones respondents and explains the purpose of survey or census to gain cooperation. Obtains and records data on a survey instrument. Reviews information for completeness, edits and assist in the clerical processing of the collected information. Migrated thousands documents into ECM (Enterprise Content Management System) in an effort to sunset legacy Intranet Server into a SharePoint environment. This included reviewing & categorizing each document, applying metadata, and then, publishing the document for internal agency viewing. What is a SharePoint site. A SharePoint site is a Web site that provides a central storage and collaboration space for documents, information, and ideas. A SharePoint site is a tool for collaboration, just like a telephone is a tool for communication, or a meeting is a tool for decision making. A SharePoint site helps groups of people (whether work teams or social groups) share information and work together. For example, a SharePoint site can help you: Coordinate projects, calendars, and schedules. Discuss ideas and review documents or proposals. Share information and keep in touch with other people. 05/2011 - 12/2012 Customer Service Representative Credit Control, LLC provides custom, performance-driven receivables management services to over 450 clients. Handled customer questions, complaints, and billing inquiries. Skilled in resolving customer issues with one call resolution, Proactively offered alternative solutions where appropriate with the objective of retaining customer's business Managed business transactions in connection with activation of new customer accounts on a computer terminal and communicate with customers and Frequently made financial decisions to protect/collect revenues and adjusts customer accounts. 10/2010 - 05/2011 Company Name Sales Executive is one of the world's leading media and entertainment companies. It serves 150 cities through 850 owned radio stations in the U.S., as well as more than 140 stations in globally. Securely acquired potential client information to establish new internet service. Monitored and reported on sales activities and followed up for management Advised customers on forthcoming product, developments and discussed special promotions. Reviewed own sales performance, aimed to meet or exceed targets, plan and carry out all sales activities on assigned accounts and areas and was also responsible for ensuring customer satisfaction and managing quality of product and service delivery. 12/2008 - 11/2010 Company Name Stocking Associate Walmart is a global retailer of stores, online and through their mobile devices; servicing more than 245 million customers weekly in 10 countries and fiscal sales of approximately $473 billion. Walmart employs 2.2 million associates worldwide. Received material into the store, prepared it for the store shelves, checked deliveries for accuracy, verifying that quantities received matched bills of lading, purchase orders and other documents. Organized the stock room to ensure accurate labeling, logical placement, neat arrangement. Cleanliness, decreased store shrinkage by researching inventory discrepancies, and reporting suspicious activities to loss prevention specialists, maintained ongoing and proactive communication with key partners about new arrivals, order overages/shortages, and delivery delays. Education 2012 Gateway Institute of Technology High School Diploma St. Louis Community College Skills Accounts payable, Administrative, agency, billing, clerical, Content Management, Credit, client, clients, customer satisfaction, Customer Service, data collection, Data Entry, decision making, delivery, financial, inventory, loss prevention, MAC OS, managing, marketing, Microsoft Excel, Mail, Microsoft Outlook, Microsoft Word, neat, Enterprise, Office Equipment, proposals, quality, radio, reporting, researching, sales, Statistics, telephone, Telephones, Web site ","
TELEPHONE INTERVIEWER
Summary
Organized, task oriented professional with experience in customer support. Background includes skilled active listener, strong customer service experience and ability to respond to the end-user in a business professional manner. I am highly effective in using technical domain knowledge. Self-starter committed to taking ownership and capable of completing assigned projects independently and in a team environment.
Highlights
Data Entry
Data Serve
Ibex
10 keying
Microsoft Excel
Microsoft Outlook
Office Equipment
Administrative Services
Google Mail
Accounts payable and receivable
Customer Service
Inbound and outbound calls
PC and MAC OS
Microsoft Word
1
Experience
04/2013 - Current
Company Name Telephone Interviewer
The National Agricultural Statistics Service (NASS) is the statistical and data collection arm of the U.S.
Department of Agriculture (USDA).
More than 300 official reports issued by NASS help maintain an orderly association among the output, supply and marketing sectors in agriculture.
Performs telephone interviews for a wide variety surveys and censuses.
Telephones respondents and explains the purpose of survey or census to gain cooperation.
Obtains and records data on a survey instrument.
Reviews information for completeness, edits and assist in the clerical processing of the collected information.
Migrated thousands documents into ECM (Enterprise Content Management System) in an effort to sunset legacy Intranet Server into a SharePoint environment.
This included reviewing & categorizing each document, applying metadata, and then, publishing the document for internal agency viewing.
What is a SharePoint site.
A SharePoint site is a Web site that provides a central storage and collaboration space for documents, information, and ideas.
A SharePoint site is a tool for collaboration, just like a telephone is a tool for communication, or a meeting is a tool for decision making.
A SharePoint site helps groups of people (whether work teams or social groups) share information and work together.
For example, a SharePoint site can help you: Coordinate projects, calendars, and schedules.
Discuss ideas and review documents or proposals.
Share information and keep in touch with other people.
05/2011 - 12/2012
Customer Service Representative
Credit Control, LLC provides custom, performance-driven receivables management services to over 450 clients.
Handled customer questions, complaints, and billing inquiries.
Skilled in resolving customer issues with one call resolution, Proactively offered alternative solutions where appropriate with the objective of retaining customer's business Managed business transactions in connection with activation of new customer accounts on a computer terminal and communicate with customers and Frequently made financial decisions to protect/collect revenues and adjusts customer accounts.
10/2010 - 05/2011
Company Name Sales Executive
is one of the world's leading media and entertainment companies.
It serves 150 cities through 850 owned radio stations in the U.S., as well as more than 140 stations in globally.
Securely acquired potential client information to establish new internet service.
Monitored and reported on sales activities and followed up for management Advised customers on forthcoming product, developments and discussed special promotions.
Reviewed own sales performance, aimed to meet or exceed targets, plan and carry out all sales activities on assigned accounts and areas and was also responsible for ensuring customer satisfaction and managing quality of product and service delivery.
12/2008 - 11/2010
Company Name Stocking Associate
Walmart is a global retailer of stores, online and through their mobile devices; servicing more than 245 million customers weekly in 10 countries and fiscal sales of approximately $473 billion.
Walmart employs 2.2 million associates worldwide.
Received material into the store, prepared it for the store shelves, checked deliveries for accuracy, verifying that quantities received matched bills of lading, purchase orders and other documents.
Organized the stock room to ensure accurate labeling, logical placement, neat arrangement.
Cleanliness, decreased store shrinkage by researching inventory discrepancies, and reporting suspicious activities to loss prevention specialists, maintained ongoing and proactive communication with key partners about new arrivals, order overages/shortages, and delivery delays.
Education
2012
Gateway Institute of Technology High School Diploma
St. Louis Community College
Skills
Accounts payable, Administrative, agency, billing, clerical, Content Management, Credit, client, clients, customer satisfaction, Customer Service, data collection, Data Entry, decision making, delivery, financial, inventory, loss prevention, MAC OS, managing, marketing, Microsoft Excel, Mail, Microsoft Outlook, Microsoft Word, neat, Enterprise, Office Equipment, proposals, quality, radio, reporting, researching, sales, Statistics, telephone, Telephones, Web site
",AGRICULTURE
19444529," VIDEOGRAPHER Professional Profile Creative individual seeking an Associate Editor position
with American Greetings to utilize writing and editing skills to create
innovative and trend-driven products. Qualifications Designed and wrote content for materials geared
towards various audiences in print and/or digital form - newsletters, blogs,
scripts, feature articles, advertisements, speeches, brochures, and
presentations
I mplemented digital marketing strategies across
social media platforms Skilled reporter and editor In-depth knowledge of video production: editing
techniques, video equipment and tools
Implemented leadership, training and supervision
for department interns Developed creative marketing presentations to
improve engagement
Experience 03/2015 to Current Videographer Company Name － City , State Worked in collaboration with clients and production staff to produce a variety of video products, including both live events and video packages. Conducted field-based video production, which involved interacting with clients and operating all portable video and audio equipment. 06/2014 to Current Digital Media Specialist Company Name － City , State Responsible for creating content for new website and app called LCExplorer.com. Created and implemented a digital marketing plan that increased LC Explorer's user base to 10,000 monthly active users in six months. Wrote blog posts to promote the website and app. Managed Facebook, Twitter, and Instagram to effectively drive brand awareness, engagement, and traffic to website. Developed and implemented an email marketing campaign for both LC Explorer and Emerge's web services. Produced, edited and acted as on-camera talent for instructional videos that were used for customer support, orientation and training. Created series of web videos to highlight successes of local businesses. Managed a team of interns to help produce content for LC Explorer. Communicated with clients to manage and update the business directory on LCExplorer.com. Planned and coordinated events to launch various Emerge Inc. services. Wrote, edited, and posted press releases to LorainCounty.com. 10/2013 to 04/2014 Reporter Company Name － City , State Researched and wrote investigative news stories that were published in the Akron Beacon Journal, the Youngstown Vindicator, and TheNewsOutlet.org. Conducted interviews for the purpose of writing, producing, and recording radio pieces to accompany the print media. 07/2013 Promotions Intern Company Name － City , State Maintained social media accounts throughout summer to highlight the success of the organization's alumni and increase membership. Filmed and edited videos to promote annual fundraiser and posted to social media sites. Created and maintained blog to feature the successes of the organization's interns. Wrote stories for newsletter. Promoted annual fundraiser using social media and video advertisements. 10/2012 to 04/2013 Program Producer Company Name － City , State Created and produced a news and entertainment program for Z-TV and WVPX titled ""Lights, Camera, Akron!"" Responsible for all aspects of program production including selecting content, directing live-to-tape studio sessions, and editing packages. Scheduled and conducted guest interviews. Developed and implemented social media strategy to promote program and engage student audience. Facilitated team meetings to develop ideas and organize production. Communicated with WVPX Channel 23 to ensure program was delivered in a timely manner for their regularly scheduled broadcast. 07/2012 Production Intern Company Name － City , State Worked on the live, daily entertainment program, ""New Day Cleveland."" Served as production assistant on location shoots. Wrote and uploaded articles to station's website and social media sites. Acted as floor director, operated teleprompter, and assisted in the control room with producers and technical director. Engaged in creative planning sessions with producers and training sessions with technical crew members. Scheduled guests and did post-show follow-up with viewers regarding program content. 01/2010 to 01/2013 Social Media and Content Specialist Company Name － City , State Produced, edited and acted as on-camera talent for instructional videos that were used for customer support, orientation and training. Managed day to day social media activities for Emerge Inc. and LorainCounty.com. Responsible for comment moderation, consumer interaction, and diffusing any online issues. Produced promotional videos to showcase local companies on LorainCounty.com. Education May 10, 2014 Bachelor of Arts : Journalism, Media Production, and Radio/TV THE UNIVERSITY OF AKRON － City , State GPA: GPA: 3.988/4 Journalism, Media Production, and Radio/TV GPA: 3.988/4 Skills advertisements, ads, audio, broadcast, com, content, clients, customer support, directing, editing skills, editing, editor, email, feature articles, Explorer, director, marketing plan, marketing strategies, marketing, meetings, newsletters, newsletter, Camera, presentations, press releases, print media, producing, radio, recording, reporter, scripts, social media platforms, stories, strategy, TV, trade shows, video, video production, website, articles Additional Information ACHIEVEMENTS Graduated Summa Cum Laude Two-time Emmy Nominated Producer for ""Lights, Camera, Akron!,"" 2013 & 2014 Top 10 Honors College Graduating Senior Ohio Association of Broadcasters Scholarship Recipient National Academy of Television Arts and Sciences Scholarship Recipient John S. Knight Scholarship Recipient Emerging Leaders Program Residence Hall Program Board Member National Society of Leadership of Success Dean's List (2010-2014) Academic Scholarship Recipient High School Valedictorian ","
VIDEOGRAPHER
Professional Profile
Creative individual seeking an Associate Editor position
with American Greetings to utilize writing and editing skills to create
innovative and trend-driven products.
Qualifications
Designed and wrote content for materials geared
towards various audiences in print and/or digital form - newsletters, blogs,
scripts, feature articles, advertisements, speeches, brochures, and
presentations
I mplemented digital marketing strategies across
social media platforms
Skilled reporter and editor
In-depth knowledge of video production: editing
techniques, video equipment and tools
Implemented leadership, training and supervision
for department interns
Developed creative marketing presentations to
improve engagement
Experience
03/2015 to Current
Videographer Company Name － City , State
Worked in collaboration with clients and production staff to produce a variety of video products, including both live events and video packages.
Conducted field-based video production, which involved interacting with clients and operating all portable video and audio equipment.
06/2014 to Current
Digital Media Specialist Company Name － City , State
Responsible for creating content for new website and app called LCExplorer.com.
Created and implemented a digital marketing plan that increased LC Explorer's user base to 10,000 monthly active users in six months.
Wrote blog posts to promote the website and app.
Managed Facebook, Twitter, and Instagram to effectively drive brand awareness, engagement, and traffic to website.
Developed and implemented an email marketing campaign for both LC Explorer and Emerge's web services.
Produced, edited and acted as on-camera talent for instructional videos that were used for customer support, orientation and training.
Created series of web videos to highlight successes of local businesses.
Managed a team of interns to help produce content for LC Explorer.
Communicated with clients to manage and update the business directory on LCExplorer.com.
Planned and coordinated events to launch various Emerge Inc.
services.
Wrote, edited, and posted press releases to LorainCounty.com.
10/2013 to 04/2014
Reporter Company Name － City , State
Researched and wrote investigative news stories that were published in the Akron Beacon Journal, the Youngstown Vindicator, and TheNewsOutlet.org.
Conducted interviews for the purpose of writing, producing, and recording radio pieces to accompany the print media.
07/2013
Promotions Intern Company Name － City , State
Maintained social media accounts throughout summer to highlight the success of the organization's alumni and increase membership.
Filmed and edited videos to promote annual fundraiser and posted to social media sites.
Created and maintained blog to feature the successes of the organization's interns.
Wrote stories for newsletter.
Promoted annual fundraiser using social media and video advertisements.
10/2012 to 04/2013
Program Producer Company Name － City , State
Created and produced a news and entertainment program for Z-TV and WVPX titled ""Lights, Camera, Akron!"" Responsible for all aspects of program production including selecting content, directing live-to-tape studio sessions, and editing packages.
Scheduled and conducted guest interviews.
Developed and implemented social media strategy to promote program and engage student audience.
Facilitated team meetings to develop ideas and organize production.
Communicated with WVPX Channel 23 to ensure program was delivered in a timely manner for their regularly scheduled broadcast.
07/2012
Production Intern Company Name － City , State
Worked on the live, daily entertainment program, ""New Day Cleveland."" Served as production assistant on location shoots.
Wrote and uploaded articles to station's website and social media sites.
Acted as floor director, operated teleprompter, and assisted in the control room with producers and technical director.
Engaged in creative planning sessions with producers and training sessions with technical crew members.
Scheduled guests and did post-show follow-up with viewers regarding program content.
01/2010 to 01/2013
Social Media and Content Specialist Company Name － City , State
Produced, edited and acted as on-camera talent for instructional videos that were used for customer support, orientation and training.
Managed day to day social media activities for Emerge Inc.
and LorainCounty.com.
Responsible for comment moderation, consumer interaction, and diffusing any online issues.
Produced promotional videos to showcase local companies on LorainCounty.com.
Education
May 10, 2014
Bachelor of Arts : Journalism, Media Production, and Radio/TV THE UNIVERSITY OF AKRON － City , State GPA: GPA: 3.988/4 Journalism, Media Production, and Radio/TV GPA: 3.988/4
ACHIEVEMENTS Graduated Summa Cum Laude Two-time Emmy Nominated Producer for ""Lights, Camera, Akron!,"" 2013 & 2014 Top 10 Honors College Graduating Senior Ohio Association of Broadcasters Scholarship Recipient National Academy of Television Arts and Sciences Scholarship Recipient John S. Knight Scholarship Recipient Emerging Leaders Program Residence Hall Program Board Member National Society of Leadership of Success Dean's List (2010-2014) Academic Scholarship Recipient High School Valedictorian
",DIGITAL-MEDIA
37792474," SALES ENGINEER Profile Write professional summary using keywords for application scanning robots. Tailor resume to specific advertised position. Paragraph: 26 years of experience in the Engineering and Construction fields (2 - SENTENCES) ; 8 years project management experience | Sustainable design experience from conceptualization to building occupancy | Diverse client profile: Medical, Research & Development, Commercial, Educational and Industrial (10 plus years (not exact dates or culminating years) A competent Project Engineer with excellent communication, organisation and
co-ordination skills. Possessing a proven track record of preparing and executing
project plans and programmes, ensuring that work is carried out in accordance
with the companies procedures and clients satisfaction. Able to ensure timely,
safe and cost effective design and implementation during the life cycle of projects
from conception till customer satisfaction.
Currently looking for a suitable Project Engineer or consultant position with a
forward thinking employer. Skills Extensive experience of planning, project management, design & client liaison.
Experience of interpreting specifications and preparing technical proposals.
Ability to multi-task in a demanding engineering environment.
A strong track record in delivering projects on time and within budget. Able to ensure that all H&S procedures are met and maintained.
Resolving complex technical issues and coming up with fast efficient solutions.
Ability to assess the financial feasibility and impact of proposed budget items
and also alternatives. Professional Experience Sales Engineer Feb 2014 to Current Company Name － City , State Engineering Sales/Project Management & Estimation. Develop Proposals and estimates of conceptual designs, project schedules, and budgets from bidding through contractual agreement. Manage construction from mobilization to owner signoff. Conduct regular field observations, material/equipment acquisition and personnel allocation. Ensuring that all engineering work is carried out in accordance withspecifications, statutory requirements, laws, rules, regulations and othercontractual requirements. With due regards to safety, operability andmaintainabilityDuties: Managing projects from conception, pre-production through to completion. Providing technical support to the project team and wider regional teams. Responsible for overseeing the review, initiation and execution of contracts.  Managing project budgets and keeping costs down. Overseeing the maintenance of projects after completion. Responsible for the completion of all documentation. Producing Test Plans and reports. Prepare contract documentation for procurement services and materials. Evaluating tenders and providing recommendations. Carrying out effective client liaison for all projects undertaken. Liaising with customers on a regular basis to ensure the successful design and manufacture of products to agreed budgets and time frames. Project Manager/Construction Manager Jan 2009 to Jan 2014 Company Name － City , State Lead/organized client conceptual development of construction projects. Developed project scope and specifications for mechanical system replacements; mentored staff and managed the overall project execution. Developed Requests for Proposal (RFP), schedules and budgets; oversee installation to completion. NOTE ACCOMPLISHMENTS: PROJECT VALUE ON TIME. ENON FIELD CONVERSION & WATER DAMAGE REMEDIATION; GRACE BAPTIST CHURCH SANCTUARY A/C & BOILER PLANT Use power words like managed, developed, etc. Also indicate those who reported directly to you such as foreman, subcontractors. Project manager/Project Engineer Jan 2002 to Jan 2009 Company Name － City , State Developed and MANAGED project scopes, schedules and budgets; mentored staff and managed the overall project execution. Conduct interdisciplinary coordination with architects, consultants and vendors. Developed energy audits, master planning and designed mechanical systems including production of preliminary, working drawings and specifications for sustainable projects. Responsible for work assignments and man-hour expenditures; and acted as the primary interface with the client, contractors, architects, and vendors. Specific Accomplishments. Project Manager & Project Engineer Company Name － City , State Achieved the first LEED (Leadership in Energy & Environmental Design) - Platinum certification from the Green Building Council for an office renovation. Performed energy cost analysis of geothermal system for the Friends Center Renovation Project. Project Engineer Jan 2001 to Jan 2002 Company Name － City , State Project Engineer Jan 1996 to Jan 2001 Company Name － City , State Project Engineer Jan 1994 to Jan 1996 Company Name － City , State Project Designer/Shop Drawing Clerk Jan 1990 to Jan 1994 Company Name － City , State Education and Training Bachelor of Science , Mechanical Engineering Lehigh University Mechanical Engineering Affiliations Member: American Society of Heating, Refrigerating and Air Conditioning Engineers (ASHRAE). Skills budgets, C, CONVERSION, cost analysis, Council, client, Leadership, mechanical, office, personnel, Platinum, Project Management, Proposals, Proposal, Renovation, RFP, Sales ","
SALES ENGINEER
Profile
Write professional summary using keywords for application scanning robots. Tailor resume to specific advertised position. Paragraph: 26 years of experience in the Engineering and Construction fields (2 - SENTENCES) ; 8 years project management experience | Sustainable design experience from conceptualization to building occupancy | Diverse client profile: Medical, Research & Development, Commercial, Educational and Industrial (10 plus years (not exact dates or culminating years)
A competent Project Engineer with excellent communication, organisation and
co-ordination skills. Possessing a proven track record of preparing and executing
project plans and programmes, ensuring that work is carried out in accordance
with the companies procedures and clients satisfaction. Able to ensure timely,
safe and cost effective design and implementation during the life cycle of projects
from conception till customer satisfaction.
Currently looking for a suitable Project Engineer or consultant position with a
forward thinking employer.
Skills
Extensive experience of planning, project management, design & client liaison.
Experience of interpreting specifications and preparing technical proposals.
Ability to multi-task in a demanding engineering environment.
A strong track record in delivering projects on time and within budget.
Able to ensure that all H&S procedures are met and maintained.
Resolving complex technical issues and coming up with fast efficient solutions.
Ability to assess the financial feasibility and impact of proposed budget items
and also alternatives.
Professional Experience
Sales Engineer Feb 2014 to Current Company Name － City , State
Develop Proposals and estimates of conceptual designs, project schedules, and budgets from bidding through contractual agreement.
Manage construction from mobilization to owner signoff.
Conduct regular field observations, material/equipment acquisition and personnel allocation.
Ensuring that all engineering work is carried out in accordance withspecifications, statutory requirements, laws, rules, regulations and othercontractual requirements. With due regards to safety, operability andmaintainabilityDuties:
Managing projects from conception, pre-production through to completion.
Providing technical support to the project team and wider regional teams.
Responsible for overseeing the review, initiation and execution of contracts. 
Managing project budgets and keeping costs down.
Overseeing the maintenance of projects after completion.
Responsible for the completion of all documentation.
Producing Test Plans and reports.
Prepare contract documentation for procurement services and materials.
Evaluating tenders and providing recommendations.
Carrying out effective client liaison for all projects undertaken.
Liaising with customers on a regular basis to ensure the successful design and manufacture of products to agreed budgets and time frames.
Project Manager/Construction Manager Jan 2009 to Jan 2014 Company Name － City , State
Lead/organized client conceptual development of construction projects.
Developed project scope and specifications for mechanical system replacements; mentored staff and managed the overall project execution.
Developed Requests for Proposal (RFP), schedules and budgets; oversee installation to completion.
NOTE ACCOMPLISHMENTS: PROJECT VALUE ON TIME.
ENON FIELD CONVERSION & WATER DAMAGE REMEDIATION; GRACE BAPTIST CHURCH SANCTUARY A/C & BOILER PLANT Use power words like managed, developed, etc.
Also indicate those who reported directly to you such as foreman, subcontractors.
Project manager/Project Engineer Jan 2002 to Jan 2009 Company Name － City , State
Developed and MANAGED project scopes, schedules and budgets; mentored staff and managed the overall project execution.
Conduct interdisciplinary coordination with architects, consultants and vendors.
Developed energy audits, master planning and designed mechanical systems including production of preliminary, working drawings and specifications for sustainable projects.
Responsible for work assignments and man-hour expenditures; and acted as the primary interface with the client, contractors, architects, and vendors.
Specific Accomplishments.
Project Manager & Project Engineer Company Name － City , State
Achieved the first LEED (Leadership in Energy & Environmental Design) - Platinum certification from the Green Building Council for an office renovation.
Performed energy cost analysis of geothermal system for the Friends Center Renovation Project.
Project Engineer Jan 2001 to Jan 2002 Company Name － City , State
Project Engineer Jan 1996 to Jan 2001 Company Name － City , State
Project Engineer Jan 1994 to Jan 1996 Company Name － City , State
Project Designer/Shop Drawing Clerk Jan 1990 to Jan 1994 Company Name － City , State
Education and Training
Bachelor of Science , Mechanical Engineering Lehigh University Mechanical Engineering
Affiliations
Member: American Society of Heating, Refrigerating and Air Conditioning Engineers (ASHRAE).
",SALES
22042181," ASSOCIATE CLAIM PROCESSOR/MEMBER SERVICE ADVOCATE Summary After 29 years' of working in an industry that puts people at the forefront of their business, I have a proven track record of
building and maintaining relationships and an impeccable customer service background. My objective is to continue to put people first, build strong and long last relationships and to use my expertise in the customer service field, to give the customer an exceptional experience.  Skills Customer service Verbal and written communication Team collaboration Problem solving and decision making Strong Analytics Strong work ethic Working independently and in a team environment Strong leadership Interpersonal skills Experience 05/2013 to Current Associate Claim Processor/Member Service Advocate Company Name － City , State Receive calls from customers regarding coordination of benefits Respond accurately and promptly to customer concerns Update system with additional insurance information Initiate calls to providers to verify or request additional information required for accurate processing Keep records of customer transactions and detail comments of inquiries Organize customer inquiries to meet specific time frames Examine new claims for pertinent information required for initial claim entry. Evaluate and apply policies and procedures implemented for the processing of claims. Review and execute request from internal departments,  providing feedback on findings Research and execute adjustments on claims processed incorrectly Resolve claim suspends by using the proper reference guides and systems for resolution. Accountable for researching history records when determining claim processing issues and providing claim status to the lead processor and supervisor Review claims for Coordination of Benefits with Medicare, Medicaid, and other insurance carriers Collaborate daily with supervisor's, team leads and team members, to provide exemplary service to our customers 07/2011 to 05/2013 Claim Processor Company Name － City , State Evaluated new provider and customer claims for information required for processing. Identified claim discrepancies and determined appropriate resolution in processing. Determined if claims should be returned, denied, or adjudicated based on policy and procedure manuals. Trained temporary staff and new hire employees on claim processing, policies and procedures, and system applications. Provided feedback to management regarding the progress of temporary staff and new hires and gave additional training and assistance where needed. Reviewed and resolved claim inquiries regarding under/overpayments, benefits, pricing and rate issues. Manually priced claims based on provider contract and required information. Participated in and tested new systems during implementation and configuration of Highmark applications prior to turnkey. Evaluated and tested new or managed care software programs and development
procedures used to verify that programs function according to user requirements. Performed plan testing and produced status updates to management. Systems used: TBS, BlueChip, IDM, ITS/Formats, BlueSquared, OCR. 07/2010 to 07/2011 Customer Service Representative Company Name － City , State Managed customer and provider calls regarding benefits, eligibility and claims. Reviewed benefits for understanding of applications and benefits. Requested identification cards and Certificates of Credible Coverage. Collaborated with providers in resolving claims issues in an effort to provide excellent service to our members. Provided timely resolution and callback to provider's and customers regarding concerns. Assisted members with online navigation of the BCBSDE website and assisted providers with NaviNet. Systems used: TBS, BlueChip, IDM, ITS/Formats, Avaya Phone system. 01/2008 to 07/2009 Team Lead/BlueCard Host Adjustments Company Name － City , State Provided subject matter direction to team members and assisted with complex claim issues. Educated team on new claim processes, new and updated procedures, and system updates. Performed audits on randomly selected letters sent to provider's. Provided assistance to the supervisor by managing workflow and delegating work based on expertise. Reported systems issues and benefit discrepancies to IT and configurations analyst. Developed and modified letters to providers and contacted Home plans regarding claim issues. Participated in compiling production reports and timesheets for management. Reviewed and responded to inquiries from providers and BlueCard plans requesting adjustments to claims that were underpaid or overpaid. Maintained production and quality standards. Systems used: WGS, Inter-plan Messaging, Facets, ETM, Ultera, NetWorx, Citrix. 04/2007 to 01/2008 EDI Enrollment Specialist Company Name － City , State Identified and resolved discrepancies on enrollment applications and group transmittals. Processed request for additions, changes, reinstatements, and terminations. Requested additional information as needed from marketing representatives, groups, and members. Analyzed group enrollment forms for rate and tier changes, and updated MHS, Facets, MSIQ, and SLIQ. 12/2005 to 04/2007 Underwriting Assistant Company Name － City , State Acted as a liaison to verify, research, track and monitor specific case issues. Prepared information into MGU from specific, aggregate, benefits, and census reports. Reviewed census, specific, and aggregate reports for correct calculations. Followed up with client request and acted as a liaison for the customer and underwriter. Provided support to underwriters in the quotation process for new business. Gathered and input data into Sales and Underwriting systems to monitor and track quote activity. Education and Training Present Behavioral Science Wilmington University Behavioral Science 1988 Accounting Franklin Morris Business Academy Accounting 1983 Diploma : General Studies John W. Hallahan Catholic High School General Studies Skills analyst, Avaya, Benefits, Citrix, client, direction, forms, IBM, insurance, letters, mainframe, managing, marketing, Messaging, SharePoint, navigation, OCR, Phone system, policies, pricing, processes, progress, quality, researching, research, Sales, supervisor, underwriter, Underwriting, website, workflow ","
ASSOCIATE CLAIM PROCESSOR/MEMBER SERVICE ADVOCATE
Summary
After 29 years' of working in an industry that puts people at the forefront of their business, I have a proven track record of
building and maintaining relationships and an impeccable customer service background. My objective is to continue to put people first, build strong and long last relationships and to use my expertise in the customer service field, to give the customer an exceptional experience. 
Skills
Customer service
Verbal and written communication
Team collaboration
Problem solving and decision making
Strong Analytics
Strong work ethic
Working independently and in a team environment
Strong leadership
Interpersonal skills
Experience
05/2013 to Current
Associate Claim Processor/Member Service Advocate Company Name － City , State
Receive calls from customers regarding coordination of benefits
Respond accurately and promptly to customer concerns
Update system with additional insurance information
Initiate calls to providers to verify or request additional information required for accurate processing
Keep records of customer transactions and detail comments of inquiries
Organize customer inquiries to meet specific time frames
Examine new claims for pertinent information required for initial claim entry.
Evaluate and apply policies and procedures implemented for the processing of claims.
Review and execute request from internal departments,  providing feedback on findings
Research and execute adjustments on claims processed incorrectly
Resolve claim suspends by using the proper reference guides and systems for resolution.
Accountable for researching history records when determining claim processing issues and providing claim status to the lead processor and supervisor
Review claims for Coordination of Benefits with Medicare, Medicaid, and other insurance carriers
Collaborate daily with supervisor's, team leads and team members, to provide exemplary service to our customers
07/2011 to 05/2013
Claim Processor Company Name － City , State
Evaluated new provider and customer claims for information required for processing.
Identified claim discrepancies and determined appropriate resolution in processing.
Determined if claims should be returned, denied, or adjudicated based on policy and procedure manuals.
Trained temporary staff and new hire employees on claim processing, policies and procedures, and system applications.
Provided feedback to management regarding the progress of temporary staff and new hires and gave additional training and assistance where needed.
Reviewed and resolved claim inquiries regarding under/overpayments, benefits, pricing and rate issues.
Manually priced claims based on provider contract and required information.
Participated in and tested new systems during implementation and configuration of Highmark applications prior to turnkey.
Evaluated and tested new or managed care software programs and development
procedures used to verify that programs function according to user requirements.
Performed plan testing and produced status updates to management.
Systems used: TBS, BlueChip, IDM, ITS/Formats, BlueSquared, OCR.
07/2010 to 07/2011
Customer Service Representative Company Name － City , State
Managed customer and provider calls regarding benefits, eligibility and claims.
Reviewed benefits for understanding of applications and benefits.
Requested identification cards and Certificates of Credible Coverage.
Collaborated with providers in resolving claims issues in an effort to provide excellent service to our members.
Provided timely resolution and callback to provider's and customers regarding concerns.
Assisted members with online navigation of the BCBSDE website and assisted providers with NaviNet.
Systems used: TBS, BlueChip, IDM, ITS/Formats, Avaya Phone system.
01/2008 to 07/2009
Team Lead/BlueCard Host Adjustments Company Name － City , State
Provided subject matter direction to team members and assisted with complex claim issues.
Educated team on new claim processes, new and updated procedures, and system updates.
Performed audits on randomly selected letters sent to provider's.
Provided assistance to the supervisor by managing workflow and delegating work based on expertise.
Reported systems issues and benefit discrepancies to IT and configurations analyst.
Developed and modified letters to providers and contacted Home plans regarding claim issues.
Participated in compiling production reports and timesheets for management.
Reviewed and responded to inquiries from providers and BlueCard plans requesting adjustments to claims that were underpaid or overpaid.
Maintained production and quality standards.
Systems used: WGS, Inter-plan Messaging, Facets, ETM, Ultera, NetWorx, Citrix.
04/2007 to 01/2008
EDI Enrollment Specialist Company Name － City , State
Identified and resolved discrepancies on enrollment applications and group transmittals.
Processed request for additions, changes, reinstatements, and terminations.
Requested additional information as needed from marketing representatives, groups, and members.
Analyzed group enrollment forms for rate and tier changes, and updated MHS, Facets, MSIQ, and SLIQ.
12/2005 to 04/2007
Underwriting Assistant Company Name － City , State
Acted as a liaison to verify, research, track and monitor specific case issues.
Prepared information into MGU from specific, aggregate, benefits, and census reports.
Reviewed census, specific, and aggregate reports for correct calculations.
Followed up with client request and acted as a liaison for the customer and underwriter.
Provided support to underwriters in the quotation process for new business.
Gathered and input data into Sales and Underwriting systems to monitor and track quote activity.
Education and Training
Present
Behavioral Science Wilmington University Behavioral Science
1988
Accounting Franklin Morris Business Academy Accounting
1983
Diploma : General Studies John W. Hallahan Catholic High School General Studies
",ADVOCATE
69155584," SALES ASSOCIATE Skills Motivated Seller                                Customer Service Oriented            Attention to Detail                           Quick Learner                              Retains Information with ease       Commitment to Professionalism Persuasive Communicator        Summary Motivated strategic sales professional with three years of experience. Focused, driven and detail oriented with great communication skills. Works well as an independent associate or in a team environment. Looking to join a team of hardworking individuals working towards the same goal.  Experience 10/2015 to Current Sales Associate Company Name － City , State Helped lead the store to a 15% increase for both years employed.  Approach browsing customers and initiate conversations to determine buying preferences.  Recommend specific styles based on customers footwear needs. Properly took measurements of the customers foot and inquired about any ailments.  Recommended additional items to increase sales and multiples. Provided a level of customer service regardless of difficultly level. Consistently in the top for sales each month and kept 'perfect numbers'.  Maintained contact with regular clients and often requested by name. 12/2014 to 10/2015 Bridal Consultant Company Name － City , State Used active listening skills as well as knowledge of merchandise to select dress options for brides, and provide feedback to encourage them to purchase. Maintained communication post-sale with brides to continue building rapport and ensure optimal customer service. Consistently delivered 5-10% over monthly plan goals for length of employment.  Knowledgeable in Bridal fashion, specifically with Maggie Sottero, Casablanca Bridal, David Tutera Bridal, The Dessy Collection, Alfred Angelo, Bill Levkoff, Mori Lee. Accurately measured and sized, brides and bridal party using various designer size charts. Excelled assisting non-traditional customers.  06/2010 to 12/2014 Waitstaff Company Name － City , State Generated top sales ($2000+ per evening) by marketing nightly specials during high volume days (Fridays, Saturdays and Sundays) Trained new server staff brand operations, restaurant compliance and customer expectations. One of two head trainers. Successfully promoted additional drink and menu items to guests to increase product sales. Educated existing employees when new standards were rolled out. Assured customer happiness through friendly, competent service Ensure servers have performed end of night duties accurately. Education and Training 2006 High School Diploma Stevens High School － City , State , USA Business Management Black Hills State University － City , State , USA ","
Motivated strategic sales professional with three years of experience. Focused, driven and detail oriented with great communication skills. Works well as an independent associate or in a team environment. Looking to join a team of hardworking individuals working towards the same goal. 
Experience
10/2015 to Current
Sales Associate Company Name － City , State
Helped lead the store to a 15% increase for both years employed. 
Approach browsing customers and initiate conversations to determine buying preferences. 
Recommend specific styles based on customers footwear needs.
Properly took measurements of the customers foot and inquired about any ailments. 
Recommended additional items to increase sales and multiples.
Provided a level of customer service regardless of difficultly level.
Consistently in the top for sales each month and kept 'perfect numbers'. 
Maintained contact with regular clients and often requested by name.
12/2014 to 10/2015
Bridal Consultant Company Name － City , State
Used active listening skills as well as knowledge of merchandise to select dress options for brides, and provide feedback to encourage them to purchase.
Maintained communication post-sale with brides to continue building rapport and ensure optimal customer service.
Consistently delivered 5-10% over monthly plan goals for length of employment. 
Knowledgeable in Bridal fashion, specifically with Maggie Sottero, Casablanca Bridal, David Tutera Bridal, The Dessy Collection, Alfred Angelo, Bill Levkoff, Mori Lee.
Accurately measured and sized, brides and bridal party using various designer size charts.
Excelled assisting non-traditional customers. 
06/2010 to 12/2014
Waitstaff Company Name － City , State
Generated top sales ($2000+ per evening) by marketing nightly specials during high volume days (Fridays, Saturdays and Sundays)
Trained new server staff brand operations, restaurant compliance and customer expectations. One of two head trainers.
Successfully promoted additional drink and menu items to guests to increase product sales.
Educated existing employees when new standards were rolled out.
Assured customer happiness through friendly, competent service
Ensure servers have performed end of night duties accurately.
Education and Training
2006
High School Diploma Stevens High School － City , State , USA
Business Management Black Hills State University － City , State , USA
",SALES
19774173," SALES ASSOCIATE Objective To obtain a position with a growing company while promoting quality customer service and performing tasks provided efficiently. Core Strengths Approachable Flexible Dedicated team player Reliable and dependable Work Experience 04/2016 to Current Personal Trainer & Fitness Instructor Company Name - City , State Suggested exercise modifications to individual students to avoid strain and. injury. Teach Circuit classes, Advanced Dance Fitness, and a Booty Builder class 06/2015 to 04/2016 Fitness Instructor Company Name - City , State Taught Dance Fitness, Spin and Power. Designed each class to match the skill and learning levels of all participants. Cleaned and organized studio after each group fitness class. 03/2015 to 03/2016 Vista Representative Company Name - City , State Helped underemployed, unemployed, and undergraduates further their  education through Continuing Education programs. Proctored C.R.C (  Career Readiness Career ) Testing  Helped with unemployment filing and weekly certification 02/2014 to 02/2015 Sales Associate Company Name - City , State Team player mentality Fitness programming specialist Verbal/written communication Zumba instructor Time Management Nutrition supplement familiarity Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments as well as shared product knowledge with customers while making personal recommendations to meet that specific need. Educational Background 2012 High School Diploma : General Studies Corinth High School - City , State , United States Teach Dance Fitness, Circuit Training, and Spin General Studies 2017 Associate of Arts : Business Administration Accounting Northeast MS Community College - City , State Business Administration Accounting Skills Cash handling Professional and friendly Positive attitude and energy Quality customer service ? ","
SALES ASSOCIATE
Objective
To obtain a position with a growing company while promoting quality customer service and performing tasks provided efficiently.
Core Strengths
Approachable
Flexible
Dedicated team player
Reliable and dependable
Work Experience
04/2016 to Current
Personal Trainer & Fitness Instructor Company Name - City , State
Suggested exercise modifications to individual students to avoid strain and.
injury.
Teach Circuit classes, Advanced Dance Fitness, and a Booty Builder class
06/2015 to 04/2016
Fitness Instructor Company Name - City , State
Taught Dance Fitness, Spin and Power.
Designed each class to match the skill and learning levels of all participants.
Cleaned and organized studio after each group fitness class.
03/2015 to 03/2016
Vista Representative Company Name - City , State
Helped underemployed, unemployed, and undergraduates further their  education through Continuing Education programs.
Proctored C.R.C (  Career Readiness Career ) Testing 
Helped with unemployment filing and weekly certification
02/2014 to 02/2015
Sales Associate Company Name - City , State
Team player mentality Fitness programming specialist Verbal/written communication Zumba instructor Time Management Nutrition supplement familiarity Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments as well as shared product knowledge with customers while making personal recommendations to meet that specific need.
Educational Background
2012
High School Diploma : General Studies Corinth High School - City , State , United States Teach Dance Fitness, Circuit Training, and Spin General Studies
2017
Associate of Arts : Business Administration Accounting Northeast MS Community College - City , State Business Administration Accounting
Skills
Cash handling
Professional and friendly
Positive attitude and energy
Quality customer service
?
",FITNESS
27624540," SALES ASSOCIATE/GOLF SALES ASSOCIATE Executive Summary High-energy and focused Manager with 26 years of Honorable military service. Posses a wealth of experience which was developed by taking on greater postilions of responsibility and restructuring policies and improving upon the organizational goals. Mentoring junior leaders and providing direction for all personnel under my charge. In addition to taking-on and managing new projects with increased demand and responsibility. Core Qualifications 15 years experience in the field of Operations management in the U.S. Army under various circumstances while deployed to Iraq and Afghanistan, and at various state-side duty stations. Mentored and developed leadership skills of Iraqi and Afghan medical officers, in order to help them become more self-sufficient in their daily missions. Developed the staff of various medical clinics in order to elevate the staff performance Developed and put into effect policies that contributed in obtaining low numbers of complaints by staff and customers alike Developed budgetary policies in order to reduce daily operating costs, and analyzed contracts for approval recommendation. Possess12 years of experience in Microsoft Office for Windows and MAC, including preparing and managing spreadsheets, presentations, and various types of documents. Possess 12 years of experience in Adobe Acrobat/Reader and preparing and editing Portable Document Format (PDF) enabled and formatted documents and converting them to Microsoft Word. Transport and Shipping of Biomedical Materials Course is IAW the 49 CFR, 42 CFR, 9CFR, 21 CFR, and the USPS Domestic and International Mail Manuals. Professional Experience Sales Associate/Golf Sales Associate April 2006 to Current Company Name － City , State Provide customer service by analyzing and recommending proper equipment and set-up for the golf enthusiast provides support with apparel and footwear Equal Opportunity Advisor/Trainer January 2011 to January 2014 Company Name － City , State Served as the principal advisor on the Special Staff and the Personal Staff to the Commanding General of the AMEDDC&S; principal duties included presenting briefings on sensitive issues and providing recommendations. Providing briefings to the Chief of Staff of the AMEDDC&S. Supervised 65 subordinate Equal Opportunity Leaders and one Equal Opportunity Advisor within the 32nd Medical Brigade. Managed the annual budget for the Equal Opportunity program, which consisted of $45,000. Responsible for over $1.6 million dollars worth of medical equipment and 8 medical evacuation vehicles in addition to managing an operational budget of $20,000 for medical supplies and equipment (2009-2011). I possess two years and one month experience as a Military Medical Adviser/Trainer on a Military Transition Team in Iraq and Afghanistan. I was responsible for the planning and coordinating training with US Coalition forces at Camp Taji, Iraq and Wardak Province. Sales Associate January 2011 to January 2012 Company Name － City , State Four months experience as a Sales Associate at Bed Bath and Beyond at 4022 E 53rd St Davenport, IA 52807. Provided customer support and assisted customers in the selection of products for purchase. Additional duties included helping as a cashier during high volume customer periods and merchandising. Other duties included packaging and shipping merchandise to other stores. Assisted with the balancing and closing of the registers at the end of the night. Manager January 2008 to January 2010 Company Name － City , State One year experience as the Military Manager of the Rock Island Arsenal health clinic, Rock Island Arsenal, IL. Managed the daily operations of the health clinic with primary supervisory duties over 9 government civilian employees and two contract employees. Responsible for managing the annual clinical budget of $500.00, which was used for ordering office and medical supplies, official temporary duty travel, and training for the maintenance of required licenses and certifications for the clinic physicians and medical staff. Was responsible for $3.8 million dollars worth of equipment and facilities. In addition to recommending and overseeing the contracts for services provided to the clinic, such as regulated medical waste removal, radiological equipment services, oxygen delivery systems, and custodial services. Sales Associate/ Forklift Driver January 2007 to January 2007 Company Name － City , State One year, nine months experience as a Sales Associate at Hechinger's Home Improvement Centers at Fayetteville, NC. Provided customer support and assisted customers in the selection of products in the Lawn/Garden and Hardware/Tools departments; additional duties included merchandising, restocking inventory, receiving and inventorying truck shipments, sending merchandise to other stores, and using a forklift. This was a part time employment (1989 -1991). Cashier January 2006 to January 2007 Company Name － City , State Commercial Retail. Six months experience as a cashier in addition to helping close the registers in the evening at Bed Bath and Beyond, at 11745 W IH-10, San Antonio, TX 78230. Additional duties included customer support by providing information on various products and helping customers make a decision on their purchases. Assisted with the balancing and closing of the registers at the end of the night. Education Select One : Human Resources , May 2011 Defense Equal Opportunity Institute － City , State , USA The Alternative Dispute Resolution Mediator course at DEOMI, Patrick Air Force Base. Bachelor of Business Administration : International Business , 2015 University of The Incarnate Word － City , State , USA Graduated with a 3.15 GPA Deans List, Fall 2013 Human Resources , 2012 University of Pennsylvania － City , State , USA Master Resiliency Trainers Course, Level I - University of Pennsylvania Affiliations National Society of Leadership and Success Certifications Basic Life Support (BLS) Instructor (CPR) DOD Certified Alternative Dispute Resolution Mediator DOD Certified Sexual Assault Advocate: #PK-6343-3623, Level I Emergency Medical Technician- Basic Lic: E1843597 Languages I am fluent in English and Spanish to include reading and writing, with some speaking ability in Italian. Interests My hobbies include team sports like ice hockey and individual sports like golf, cycling (held a racing license in Europe and the US), and triathlons. Scheduled to start a Masters degree in Organizational Development and Leadership in August 2015, at the University of The Incarnate Word in San Antonio, Texas. Additional Information I was awarded the Military Outstanding Volunteer Service Medal for volunteer work performed with the USO in San Antonio, Texas. Other volunteer work included serving as head coach for a youth ice hockey team and as a mentor at the Phillis Wheatley middle school in the San Antonio public school system. Skills Highly effective leader in extreme situations as well as normal conditions. Posses the ability to place the correct personnel with the appropriate skills on a project. Posses the interpersonal skills required to solve conflict within members of the organization. Posses 15 years of Multi-unit operations experience with personnel in various circumstances. ","
SALES ASSOCIATE/GOLF SALES ASSOCIATE
Executive Summary
High-energy and focused Manager with 26 years of Honorable military service. Posses a wealth of experience which was developed by taking on greater postilions of responsibility and restructuring policies and improving upon the organizational goals. Mentoring junior leaders and providing direction for all personnel under my charge. In addition to taking-on and managing new projects with increased demand and responsibility.
Core Qualifications
15 years experience in the field of Operations management in the U.S. Army under various circumstances while deployed to Iraq and Afghanistan, and at various state-side duty stations.
Mentored and developed leadership skills of Iraqi and Afghan medical officers, in order to help them become more self-sufficient in their daily missions.
Developed the staff of various medical clinics in order to elevate the staff performance
Developed and put into effect policies that contributed in obtaining low numbers of complaints by staff and customers alike
Developed budgetary policies in order to reduce daily operating costs, and analyzed contracts for approval recommendation.
Possess12 years of experience in Microsoft Office for Windows and MAC, including preparing and managing spreadsheets, presentations, and various types of documents.
Possess 12 years of experience in Adobe Acrobat/Reader and preparing and editing Portable Document Format (PDF) enabled and formatted documents and converting them to Microsoft Word.
Transport and Shipping of Biomedical Materials Course is IAW the 49 CFR, 42 CFR, 9CFR, 21 CFR, and the USPS Domestic and International Mail Manuals.
Professional Experience
Sales Associate/Golf Sales Associate April 2006 to Current Company Name － City , State
Provide customer service by analyzing and recommending proper equipment and set-up for the golf enthusiast
provides support with apparel and footwear
Equal Opportunity Advisor/Trainer January 2011 to January 2014 Company Name － City , State
Served as the principal advisor on the Special Staff and the Personal Staff to the Commanding General of the AMEDDC&S; principal duties included presenting briefings on sensitive issues and providing recommendations.
Providing briefings to the Chief of Staff of the AMEDDC&S.
Supervised 65 subordinate Equal Opportunity Leaders and one Equal Opportunity Advisor within the 32nd Medical Brigade.
Managed the annual budget for the Equal Opportunity program, which consisted of $45,000.
Responsible for over $1.6 million dollars worth of medical equipment and 8 medical evacuation vehicles in addition to managing an operational budget of $20,000 for medical supplies and equipment (2009-2011).
I possess two years and one month experience as a Military Medical Adviser/Trainer on a Military Transition Team in Iraq and Afghanistan.
I was responsible for the planning and coordinating training with US Coalition forces at Camp Taji, Iraq and Wardak Province.
Sales Associate January 2011 to January 2012 Company Name － City , State
Four months experience as a Sales Associate at Bed Bath and Beyond at 4022 E 53rd St Davenport, IA 52807.
Provided customer support and assisted customers in the selection of products for purchase.
Additional duties included helping as a cashier during high volume customer periods and merchandising.
Other duties included packaging and shipping merchandise to other stores.
Assisted with the balancing and closing of the registers at the end of the night.
Manager January 2008 to January 2010 Company Name － City , State
One year experience as the Military Manager of the Rock Island Arsenal health clinic, Rock Island Arsenal, IL.
Managed the daily operations of the health clinic with primary supervisory duties over 9 government civilian employees and two contract employees.
Responsible for managing the annual clinical budget of $500.00, which was used for ordering office and medical supplies, official temporary duty travel, and training for the maintenance of required licenses and certifications for the clinic physicians and medical staff.
Was responsible for $3.8 million dollars worth of equipment and facilities.
In addition to recommending and overseeing the contracts for services provided to the clinic, such as regulated medical waste removal, radiological equipment services, oxygen delivery systems, and custodial services.
Sales Associate/ Forklift Driver January 2007 to January 2007 Company Name － City , State
One year, nine months experience as a Sales Associate at Hechinger's Home Improvement Centers at Fayetteville, NC.
Provided customer support and assisted customers in the selection of products in the Lawn/Garden and Hardware/Tools departments; additional duties included merchandising, restocking inventory, receiving and inventorying truck shipments, sending merchandise to other stores, and using a forklift.
This was a part time employment (1989 -1991).
Cashier January 2006 to January 2007 Company Name － City , State
Commercial Retail.
Six months experience as a cashier in addition to helping close the registers in the evening at Bed Bath and Beyond, at 11745 W IH-10, San Antonio, TX 78230.
Additional duties included customer support by providing information on various products and helping customers make a decision on their purchases.
Assisted with the balancing and closing of the registers at the end of the night.
Education
Select One : Human Resources , May 2011 Defense Equal Opportunity Institute － City , State , USA
The Alternative Dispute Resolution Mediator course at DEOMI, Patrick Air Force Base.
Bachelor of Business Administration : International Business , 2015 University of The Incarnate Word － City , State , USA
Graduated with a 3.15 GPA
Deans List, Fall 2013
Human Resources , 2012 University of Pennsylvania － City , State , USA
Master Resiliency Trainers Course, Level I - University of Pennsylvania
Affiliations
National Society of Leadership and Success
Certifications
Basic Life Support (BLS) Instructor (CPR)
DOD Certified Alternative Dispute Resolution Mediator
DOD Certified Sexual Assault Advocate: #PK-6343-3623, Level I
Emergency Medical Technician- Basic Lic: E1843597
Languages
I am fluent in English and Spanish to include reading and writing, with some speaking ability in Italian.
Interests
My hobbies include team sports like ice hockey and individual sports like golf, cycling (held a racing license in Europe and the US), and triathlons. Scheduled to start a Masters degree in Organizational Development and Leadership in August 2015, at the University of The Incarnate Word in San Antonio, Texas.
Additional Information
I was awarded the Military Outstanding Volunteer Service Medal for volunteer work performed with the USO in San Antonio, Texas. Other volunteer work included serving as head coach for a youth ice hockey team and as a mentor at the Phillis Wheatley middle school in the San Antonio public school system.
Skills
Highly effective leader in extreme situations as well as normal conditions. Posses the ability to place the correct personnel with the appropriate skills on a project.
Posses the interpersonal skills required to solve conflict within members of the organization.
Posses 15 years of Multi-unit operations experience with personnel in various circumstances.
",SALES
63282405," CUSTOMER SERVICE REPRESENTACTIVE Summary Energetic Customer Service Associate with strong time management skills who thrives in a fast-paced, dynamic environment. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Hands-on Customer Service Manager effective in motivating others to reach their optimum potential. Highlights MS Office proficient At-home daycare professional Emotionally supportive Self-sufficient and confident Positive and optimistic People-oriented Creative problem solver Exceptional communication skills Quick learner Strong client relations Credit card processing Multi-line phone talent Accomplishments Exceeded all company goal and personal goals. excellent average handle time and outstanding Customer satisfaction reports. Received numerous compliments from members. Experience Customer Service Representactive 08/2014 to Current Company Name City , State Processed applications, payments, corrections, endorsements and cancellations. Submitted up-to-date activity and production logs to agency management for review. Presented and clearly explained insurance policy options to clients based on their needs and goals. Called 20-30 lapsed customers each day to inquire about continuing needs. Handled escalated calls. Researched cases, pay by phone, handled vendor return unit calls and also took Supervisor calls. Became a researcher/Supervisor within 3 months of start date. Office Manager/ Fitness Instructor 04/2013 to 08/2014 Company Name City , State Recruited an average of 7 new participants each month. Explained exercise modifications and contraindicated movements to participants with a history of injury. Cultivated positive relationships with participants by interacting with them during group fitness classes. Greeted all members in a professional and friendly manner. Developed safe and effective exercise programs for all members. Explained class objectives and rules. Customer Service Associate 01/2013 to 04/2013 Company Name City , State Effectively managed a high-volume of inbound and outbound customer calls. Answered a constant flow of customer calls with up to 30 calls in queue per minute. Acted professionally and patiently when addressing negative customer feedback. Customer Service Associate 08/2012 to 01/2013 Company Name City , State Assessed clients' financial situations to develop strategic financial planning solutions. Daycare Assistant/ Office Manager 04/2010 to 08/2012 Company Name City , State Promoted good behavior by using the positive reinforcement method. Promoted language development skills through reading and storytelling. Assisted the lead teacher with snack time, arts and crafts and putting the children down for naps. Relieved the head teacher and toddler teacher. Dressed children and changed diapers. Communicated regularly with parents about daily activities and behaviors. Offered parents detailed daily reports that outlined their child's day. Maintained daily records of children's individual activities, behaviors, meals and naps. Maintaineda child-friendly environment by allowing frequent access to outdoor activities. Sparked imagination by helping children discover new things each day. Sparked imagination by helping children discover new things each day. Customer Service Rep 01/2009 to 04/2010 Company Name City , State Effectively managed a high-volume of inbound and outbound customer calls. Answered a constant flow of customer calls with up to 25 calls in queue per minute. Addressed and resolved customer product complaints empathetically and professionally. Defused volatile customer situations calmly and courteously. Accurately documented, researched and resolved customer service issues. Mastery of customer service management systems and databases. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Identified chronic customer issues by creating and maintaining customer complaint log. Referred unresolved customer grievances to designated departments for further investigation. Managed high call volume with tact and professionalism. Acted professionally and patiently when addressing negative customer feedback. Education Paralegal Certificate Paralegal 2009 Branford Hall Career Institute City , State Bachelor of Science Skills Accounts payable, arts, Billing, call center, communication skills, CPR Certified, Creative problem solver, Credit, clients, client relations, customer service, databases, fast, financial, financial planning, First Aid, access, MS Office, Paralegal, Persuasive, speaker, Quick learner, reading, strategic, teacher, phone ","
CUSTOMER SERVICE REPRESENTACTIVE
Summary
Energetic Customer Service Associate with strong time management skills who thrives in a fast-paced, dynamic environment. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Hands-on Customer Service Manager effective in motivating others to reach their optimum potential.
Highlights
MS Office proficient
At-home daycare professional
Emotionally supportive
Self-sufficient and confident
Positive and optimistic
People-oriented
Creative problem solver
Exceptional communication skills
Quick learner
Strong client relations
Credit card processing
Multi-line phone talent
Accomplishments
Exceeded all company goal and personal goals. excellent average handle time and outstanding Customer satisfaction reports. Received numerous compliments from members.
Experience
Customer Service Representactive 08/2014 to Current Company Name City , State Processed applications, payments, corrections, endorsements and cancellations. Submitted up-to-date activity and production logs to agency management for review. Presented and clearly explained insurance policy options to clients based on their needs and goals. Called 20-30 lapsed customers each day to inquire about continuing needs. Handled escalated calls. Researched cases, pay by phone, handled vendor return unit calls and also took Supervisor calls. Became a researcher/Supervisor within 3 months of start date.
Office Manager/ Fitness Instructor 04/2013 to 08/2014 Company Name City , State
Recruited an average of 7 new participants each month.
Explained exercise modifications and contraindicated movements to participants with a history of injury.
Cultivated positive relationships with participants by interacting with them during group fitness classes.
Greeted all members in a professional and friendly manner.
Developed safe and effective exercise programs for all members.
Explained class objectives and rules.
Customer Service Associate 01/2013 to 04/2013 Company Name City , State
Effectively managed a high-volume of inbound and outbound customer calls.
Answered a constant flow of customer calls with up to 30 calls in queue per minute.
Acted professionally and patiently when addressing negative customer feedback.
Customer Service Associate 08/2012 to 01/2013 Company Name City , State
Assessed clients' financial situations to develop strategic financial planning solutions.
Daycare Assistant/ Office Manager 04/2010 to 08/2012 Company Name City , State
Promoted good behavior by using the positive reinforcement method.
Promoted language development skills through reading and storytelling.
Assisted the lead teacher with snack time, arts and crafts and putting the children down for naps.
Relieved the head teacher and toddler teacher.
Dressed children and changed diapers.
Communicated regularly with parents about daily activities and behaviors.
Offered parents detailed daily reports that outlined their child's day.
Maintained daily records of children's individual activities, behaviors, meals and naps.
Maintaineda child-friendly environment by allowing frequent access to outdoor activities.
Sparked imagination by helping children discover new things each day.
Sparked imagination by helping children discover new things each day.
Customer Service Rep 01/2009 to 04/2010 Company Name City , State
Effectively managed a high-volume of inbound and outbound customer calls.
Answered a constant flow of customer calls with up to 25 calls in queue per minute.
Addressed and resolved customer product complaints empathetically and professionally.
Defused volatile customer situations calmly and courteously.
Accurately documented, researched and resolved customer service issues.
Mastery of customer service management systems and databases.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Identified chronic customer issues by creating and maintaining customer complaint log.
Referred unresolved customer grievances to designated departments for further investigation.
Managed high call volume with tact and professionalism.
Acted professionally and patiently when addressing negative customer feedback.
Education
Paralegal Certificate Paralegal 2009 Branford Hall Career Institute City , State
Bachelor of Science
Skills
Accounts payable, arts, Billing, call center, communication skills, CPR Certified, Creative problem solver, Credit, clients, client relations, customer service, databases, fast, financial, financial planning, First Aid, access, MS Office, Paralegal, Persuasive, speaker, Quick learner, reading, strategic, teacher, phone
",FITNESS
10504237," BIOLOGY TEACHER Experience 11/2016 to Current Biology Teacher Company Name － City , State Execute, implement, and modify lesson plans while incorporating differentiated instruction and multiple intelligences. Design and align lessons, labs, and assessments incorporating STEM, problem based learning, Common Core and NGSS. Volunteer and participate in schools extracurricular activities such as selling tickets for the school talent show and participating in the Lindenwold HS 5K for the scholarship fund. Teach and translate materials utilizing Sheltered Instruction techniques for English Language Learners. Co-teach with special education teachers while executing modifications in student IEP and 504 plans. Plan and present Google applications training for Lindenwold HS professional development. 09/2011 to 11/2016 Biology Teacher Company Name － City , State Seek out of district professional development opportunities including but not limited to NJEA and NSTA Conventions, and addition programs focused in science, standards, & STEM. Successfully fundraise money for incorporating additional technologies, TI Nspire CX graphing calculators, for the classroom through DonorsChoose.org. Execute, implement, and modify lesson plans while incorporating differentiated instruction and multiple intelligences. Design and align lessons, labs, and assessments incorporating STEM, problem based learning, Common Core and NGSS. Implement ideas, practices, and theories from professional development workshops. Turn-Key for other teachers). Co-teach with special education teachers while executing modifications in student IEP and 504 plans. Communicate with parents/guardians regarding student progress within the classroom. Achieve Level 1 Google Certified Educator status in October 2016. 01/2011 to 03/2011 Student Teacher Company Name － City , State Develop labs, assignments, and projects to reinforce material taught previously encouraging deeper knowledge and understanding in addition to incorporate multiple disciplines, including writing, science, social sciences, and health. Continuous educational improvement by applying constructive criticism to lessons during student teaching experience. Formative and summative assessments of students on content related to the New Jersey State standards. Execute and implement lesson plans for the week while ensuring differentiated instruction. Communicated with parents/guardians about student progress within the classroom. 04/2007 to 04/2011 Clinical Lab Manager/Technologist Company Name － City , State Educate and train Pathology Residents according to guidelines set forth in Molecular Diagnostic Laboratory Resident Manual, including observation and hands on bench training of laboratory procedures and techniques. Research and validate new laboratory tests by determining parameters for sample concentration, detection limits, and composition of procedures for the laboratory. Maintain failed run, repeat testing, instrument/equipment maintenance & calibration, QC temperature, & T-A-T logs. Perform DNA extraction/quantitation, PCR, CE, interpretation, and reporting of results of molecular studies. Manage and operate the laboratory and equipment according to the QA/QC Procedure and Protocol. 08/2005 to 04/2007 Quality Control Technician - TCA/E Coordinator Company Name － City , State Coordinate monthly seminar with QC Director and attending laboratory technicians in addition to conducting 'Good Laboratory Practices' and orientation lectures for laboratory technicians. Compose and administer seminar quizzes and verifying technician credit by monitoring seminar attendance. Assemble and execute state reports for Department of Health in several states in which licenses are held. Troubleshoot and investigate pending specimens to ensure results are reported within a timely manner. Manage Technician Competency Assessment (TCA) and Continuing Education (TCE) Programs. Maintain laboratory technician training records and schedule annual evaluations. Accumulate test result and testing comments for final report completion. Compose standard operations and procedure for pending specimens. Verify patient requisition forms to records in company database. Compile and maintained list of specimens pending. 01/2005 to 08/2005 Clinical Laboratory Technician Company Name － City , State Prepare gel agars and associated substrates from raw materials in large-scale electrophoresis testing platform. Proficient in aseptic techniques, 'Good Laboratory Practices', and proper pipetting practices. Extract raw samples for DNA purification utilizing aseptic techniques. Execute and analyze Real-Time and conventional PCR results. Education August 2016 DIG (Discoveries in Geosciences) Field School March 2011 Post-Bachelors Teaching Certification Program : Secondary Education University of Washington － City , State Collaborate with teachers of various science and grade backgrounds incorporating field research into classroom lessons
*Implementation of NGSS into fields of evolution, classification, and taxonomy
*Participate in paleontological field research with current graduate students Secondary Education May 2011 Drexel University School of Education － City , State New Jersey CEAS Biology -
*Member of Golden Key International Honor Society Camden County College January 2005 Bachelors of Sciences : Biological Sciences Atlantic Cape Community College Composition I, Introduction to Literature
*Burlington County College -Anatomy & Physiology I & II with Laboratory, Introduction to Statistics Biological Sciences Rutgers the State University of New Jersey － City , State Skills Anatomy, aseptic techniques, Bachelors, Biology, calculators, calibration, content, credit, database, Department of Health, DNA, Educator, English, equipment maintenance, forms, forth, Good Laboratory Practices, instruction, interpretation, laboratory procedures, laboratory tests, lesson plans, Director, materials, money, Pathology, PCR, Physiology I, progress, QA, Real-Time, reporting, Research, selling, Statistics, Teaching, Technician, Troubleshoot, workshops, Composition I, composition ","
BIOLOGY TEACHER
Experience
11/2016 to Current
Biology Teacher Company Name － City , State
Execute, implement, and modify lesson plans while incorporating differentiated instruction and multiple intelligences.
Design and align lessons, labs, and assessments incorporating STEM, problem based learning, Common Core and NGSS.
Volunteer and participate in schools extracurricular activities such as selling tickets for the school talent show and participating in the Lindenwold HS 5K for the scholarship fund.
Teach and translate materials utilizing Sheltered Instruction techniques for English Language Learners.
Co-teach with special education teachers while executing modifications in student IEP and 504 plans.
Plan and present Google applications training for Lindenwold HS professional development.
09/2011 to 11/2016
Biology Teacher Company Name － City , State
Seek out of district professional development opportunities including but not limited to NJEA and NSTA Conventions, and addition programs focused in science, standards, & STEM.
Successfully fundraise money for incorporating additional technologies, TI Nspire CX graphing calculators, for the classroom through DonorsChoose.org.
Execute, implement, and modify lesson plans while incorporating differentiated instruction and multiple intelligences.
Design and align lessons, labs, and assessments incorporating STEM, problem based learning, Common Core and NGSS.
Implement ideas, practices, and theories from professional development workshops.
Turn-Key for other teachers).
Co-teach with special education teachers while executing modifications in student IEP and 504 plans.
Communicate with parents/guardians regarding student progress within the classroom.
Achieve Level 1 Google Certified Educator status in October 2016.
01/2011 to 03/2011
Student Teacher Company Name － City , State
Develop labs, assignments, and projects to reinforce material taught previously encouraging deeper knowledge and understanding in addition to incorporate multiple disciplines, including writing, science, social sciences, and health.
Continuous educational improvement by applying constructive criticism to lessons during student teaching experience.
Formative and summative assessments of students on content related to the New Jersey State standards.
Execute and implement lesson plans for the week while ensuring differentiated instruction.
Communicated with parents/guardians about student progress within the classroom.
04/2007 to 04/2011
Clinical Lab Manager/Technologist Company Name － City , State
Educate and train Pathology Residents according to guidelines set forth in Molecular Diagnostic Laboratory Resident Manual, including observation and hands on bench training of laboratory procedures and techniques.
Research and validate new laboratory tests by determining parameters for sample concentration, detection limits, and composition of procedures for the laboratory.
Perform DNA extraction/quantitation, PCR, CE, interpretation, and reporting of results of molecular studies.
Manage and operate the laboratory and equipment according to the QA/QC Procedure and Protocol.
08/2005 to 04/2007
Quality Control Technician - TCA/E Coordinator Company Name － City , State
Coordinate monthly seminar with QC Director and attending laboratory technicians in addition to conducting 'Good Laboratory Practices' and orientation lectures for laboratory technicians.
Compose and administer seminar quizzes and verifying technician credit by monitoring seminar attendance.
Assemble and execute state reports for Department of Health in several states in which licenses are held.
Troubleshoot and investigate pending specimens to ensure results are reported within a timely manner.
Manage Technician Competency Assessment (TCA) and Continuing Education (TCE) Programs.
Maintain laboratory technician training records and schedule annual evaluations.
Accumulate test result and testing comments for final report completion.
Compose standard operations and procedure for pending specimens.
Verify patient requisition forms to records in company database.
Compile and maintained list of specimens pending.
01/2005 to 08/2005
Clinical Laboratory Technician Company Name － City , State
Prepare gel agars and associated substrates from raw materials in large-scale electrophoresis testing platform.
Proficient in aseptic techniques, 'Good Laboratory Practices', and proper pipetting practices.
Extract raw samples for DNA purification utilizing aseptic techniques.
Execute and analyze Real-Time and conventional PCR results.
Education
August 2016
DIG (Discoveries in Geosciences) Field School
March 2011
Post-Bachelors Teaching Certification Program : Secondary Education University of Washington － City , State Collaborate with teachers of various science and grade backgrounds incorporating field research into classroom lessons
*Implementation of NGSS into fields of evolution, classification, and taxonomy
*Participate in paleontological field research with current graduate students Secondary Education
May 2011
Drexel University School of Education － City , State New Jersey CEAS Biology -
*Member of Golden Key International Honor Society
Camden County College
January 2005
Bachelors of Sciences : Biological Sciences Atlantic Cape Community College Composition I, Introduction to Literature
*Burlington County College -Anatomy & Physiology I & II with Laboratory, Introduction to Statistics Biological Sciences
Rutgers the State University of New Jersey － City , State
",TEACHER
19007667," CHEF Summary Experienced catering chef skilled in preparing large volumes of food quickly and efficiently. Knowledge of international cuisine. Seeking a position at a restaurant where I can call it 'home' Highlights Experience 05/2009 to Current Chef Company Name － City , State Manage daily kitchen operations including inventory, purchasing, and scheduling Ensure proper food handling methods are observed Assist kitchen staff in producing food for catering Systematically control food quality and costs Develop new menu items to enhance catering and retail food service revenue and productivity goals. 06/2000 to 05/2009 Catering Chef Company Name － City , State Effectively managed and produced food for catered events Enforced appropriate work-flow and quality controls for food quality Conducted daily inventory and ordering Assisted catering staff in setup and delivery Managed catering schedule and logistics. 01/1990 to 06/2000 Line Cook Company Name － City , State Set up and prep work for all food items. Prepared various daily lunch special items. Assisted in producing food for catered events. Conducted daily food inventory and ordering. Languages Skills delivery, Detail oriented, English, inventory, Inventory Management, logistics, producing, purchasing, quality, retail, scheduling, Spanish, work-flow ","
CHEF
Summary
Experienced catering chef skilled in preparing large volumes of food quickly and efficiently. Knowledge of international cuisine. Seeking a position at a restaurant where I can call it 'home'
Highlights
Experience
05/2009 to Current
Chef Company Name － City , State
Manage daily kitchen operations including inventory, purchasing, and scheduling Ensure proper food handling methods are observed Assist kitchen staff in producing food for catering Systematically control food quality and costs Develop new menu items to enhance catering and retail food service revenue and productivity goals.
06/2000 to 05/2009
Catering Chef Company Name － City , State
Effectively managed and produced food for catered events Enforced appropriate work-flow and quality controls for food quality Conducted daily inventory and ordering Assisted catering staff in setup and delivery Managed catering schedule and logistics.
",CHEF
19179079," RECRUITING AND HR MANAGER Summary Experienced Corporate Recruiter who is self-motivated, results driven, highly responsive and able to prioritize effectively to accomplish multiple tasks and stay calm under pressure. Offering over 6 years of recruiting, human resources and staffing experience with a Bachelor's Degree in Human Resources Management. Experience with full life-cycle recruiting of qualified IT professionals including college graduates, experienced software developers, business/technical consultants, sales executives, project managers, and executive level staff. Highlights Excellent interpersonal, communications and negotiation skills Pro-active and creative sourcing strategies Full life-cycle recruiting Infor Talent Management Thrive in a fast paced environment Knowledge of EEO/AA regulations Experience with online recruiting sources College recruiting Extremely adept working with multiple hiring managers Comfortable handling high requisition load On-boarding New hire orientation HR management ADP Workforce Now Benefits Administration Strong MS Office skills including Word, Excel, PowerPoint and Outlook Experience Recruiting and HR Manager 06/2015 to Current Company Name City , State ENAVATE provides business consulting and industry-focused enterprise software solutions based on the Microsoft Dynamics AX and CRM platforms, with a full range of services including professional services, maintenance and support. Through its wholly owned subsidiary, Celenia Global Services, the company also provides consulting and software development services to Microsoft Dynamics enterprise clients, ISVs and VARs worldwide. Recruitment & Onboarding Responsible for managing and leading the recruitment process to meet the various staffing goals across all levels of the ENAVATE and Celenia North America organization (Development, Delivery/Consulting, Sales/Marketing, Operations, Program Management, Managed Services, and Shared Services departments) Develop recruitment strategies to achieve
required staffing levels Manage all recruiting activities for open
positions to include sourcing, screening, interviewing, selecting and hiring
candidates Create, streamline, improve and update
recruiting process, procedures, forms and tools Maintain partnerships with hiring managers to
determine characteristics, criteria, and needs of open/new positions Ensures there is an understanding of the
job presented in reference to its requirements and the type of candidate sought Work with hiring managers and appropriate
Business Unit leaders to develop specific recruiting plans for each open
position Meet with leaders on weekly basis, if needed,
to give updates and review applicant tracking spreadsheet    Execute sourcing strategies resulting in
obtaining qualified candidates, including developing job posting content,
posting jobs internally and externally, perform online searches and utilize
online resources Create and update job descriptions as needed
in cooperation with hiring managers Maintain and continue to develop and improve
the company career page Review resumes and qualifications for
appropriateness of skills, experience, and knowledge in relation to position
requirements Prescreen candidates through resume/application
and phone screen process.  Compile and
present prescreening information and feedback to hiring managers and
collaborate in decision to move forward with selected candidates Coordinate with candidates and hiring
managers to schedule phone and onsite interviews Provide accurate and inspiring information to
candidates about the company and position Support hiring managers through the interview
process, including use of interview guides and forms and coaching on interview
techniques and behavioral-based interviewing methodologies Develop and conduct training programs for
hiring managers and staff designed to improve recruiting and hiring efficiencies Direct the efforts of employment agencies and
search firms including negotiating and controlling employment related fees Develop and maintain professional
relationships with college, university and community college placement offices
as a source to generate qualified applicants Manage and coordinate all communication with
passive and active candidates Participate in development of annual
recruiting budget Perform reference and background checks on
selected candidates and review results with hiring managers Coordinate and help to present offers of
employment to selected candidates.  Coach
hiring managers on process of extending verbal offers and negotiations Oversee the onboarding process for all new
hires within the ENAVATE and Celenia North America locations to include
coordinating all new hire training sessions with appropriate BU leaders and ensure
all onboarding steps are completed Identify gaps in the hiring process and
continuously work with others to improve processes, introduce new methodologies
and measure progress
Human Resources Create and participate in new hire
orientations Ensure all current and new employees are
provided with information about company policies (employee handbook), job
duties, working conditions, wages, opportunities for promotion and employee
benefits Administer the benefits package covering
medical, dental, vision, COBRA, FSA/HSA and basic/voluntary life insurance and
comprehensive 401(k) plan for all North America employees Devise timeline for payment of all benefit premiums; coordinate payment of 401(k) remittance with Accounting department Assist in analyzing and modifying
compensation and benefits policies to establish competitive programs and ensure
compliance with legal requirements Manage and keep track of PTO for all NA
employees Handle termination processes including the setup/removal of benefits; conduct exit interviews as part of the company's employee exit plan  Oversee and administer the payroll process
for North America ensuring that payroll is submitted successfully, accurately
and in a timely manner Foster an environment of good employee
relations and customer service throughout the organization Perform quality work within deadlines with or
without direct supervision Interact professionally with other employees and
customers
Work independently
while understanding the necessity for communicating and coordinating work
efforts with other employees and organizations Talent Acquisition Specialist 11/2014 to 05/2015 Company Name City , State Responsible for the recruitment of Shift Supervisors, Assistant General Managers, General Managers, Area Managers, and Regional Operation Managers across over 450 locations throughout the U.S. (carried a requisition load of over 200 openings nationwide) In charge of sourcing talent through CareerBuilder, LinkedIn Recruiter, Indeed, and Snagajob Execute legally complaint job postings to all internet sites, perform refreshes and removal as required Review applications and resumes and determine if they are a potential fulfillment of a position Conduct phone screens, interviews, background and reference checks Provide feedback on candidates to hiring managers, agencies and/or directly to candidates Generate offer letters and communicate with hiring/area managers at multiple locations and executive level staff on recruiting efforts and strategy Responsible for evaluating and implementing all recruiting best practices and strategies in conjunction with leadership team Provide ""virtual"" support and direction for field restaurant management team Train restaurant managers and multi-unit managers on effective recruiting strategies Keep track of candidates through Infor Talent Management online Applicant Tracking System and CareerBuilder TalentNetwork Help to develop new recruitment initiatives to satisfy the needs and demands of the business and increase recruiting effectiveness Manager of Employee Recruitment & Development/Recruitment Specialist 05/1999 to 10/1999 Company Name City , State The John Constanza Institute of Technology provides education, software, and consulting services to leading manufacturing corporations worldwide and considered the leader in Demand Flow Technology. Responsible for the recruitment of experienced software developers, software testers, sales managers, senior manufacturing consultants, and executive level staff. Lead consultants through the full recruiting lifecycle - conducted phone screens, on-site interviews, extended employment offers, and negotiated salary when necessary. Conducted recruiting searches via internet, employment ads, career fairs, and administered the employee referral program. Handled all employee issues for the Denver office (90+ employees). Conducted exit interviews and kept track of performance evaluations and status changes. Prepared monthly ER&D reports for the Executive Board which included current employee headcount, EEOC statistics, recruiting activity, staffing report, new hires, terminations, source trends, budget vs. actuals. Managed the ER&D department which included supervising the HR Generalist and Benefits Administrator. Regional HR Manager/Recruiter 01/1998 to 01/1999 Company Name City , State Provides business and technical consulting, custom software application development, and systems integration solutions for clients in the Energy & Utilities, Communications and Financial markets. Acted as Regional HR Manager for the Denver office (75 employees) which included: conduct all new hire orientations and exit interviews, handle all employee issues and HR administration, coordinate and participate in new hire training, benefits coordination, training and leave administration, and visa processing at the local/regional level, input data and any changes into the HRIS system. Participated in weekly management staffing meetings and drove the staffing initiative for the Denver office (created and managed staffing pipeline report, matched opportunities and staff on upcoming projects and supported communication between managers). Responsible for the recruitment of experienced software developers, technical/business consultants, project managers and IT professionals for the Denver office. Represent LCG at professional career fairs, place employment ads, conduct internet job searches, and handle all employee referrals. Lead candidates through the recruiting lifecycle - conduct initial phone screens, closing interviews, extend offers to all full-time, part-time, admin, temp, and contract to hire employees for the Denver office. Establish relationships with contracting agencies and act as primary contact for the Denver office. Advise managers on employee policies and guidelines. Corporate Recruiter/Staffing 05/1995 to 11/1998 Company Name City , State International business and information technology consulting firm specializing in business re-engineering, custom software development, change management, systems integration and implementation. Responsible for the recruitment of technical and functional IT professionals from college and open market. Represented AMS at professional job fairs, college campuses and special recruiting events. Reviewed thousands of college resumes to determine pre-selects for campus interviewing schedules. Created training curriculum and materials for our college brown bag interview presentations. Traveled to over 10 different colleges and universities to conduct campus interviews and participate in campus presentations. Facilitated weekly resolution meetings with interviewers and managers to make hiring decisions. Traveled extensively to Redwood City, CA to lead the college recruiting efforts of this new Telecom college hire location. Worked as part of the Denver-based recruiting team as a recruiter in all aspects of the hiring process. Acted as Staffing Coordinator for the Telecommunications Industry Group which included: informing the staff of available assignments and helping them to understand the staffing process, ensured that the professional staff was being challenged and leveraged optimally, attended weekly staffing meetings with department managers to discuss available staff and business needs, created and maintained ongoing staffing pipeline report. Human Resources Coordinator 06/1994 to 05/1995 Company Name City , State Coordinated the recruiting process, set-up interviews, screened candidates, and extended job offers. Conducted new hire orientations, handled employee inquiries regarding health, dental, 401k, HR issues, and company policies. Assisted with employee spending accounts and benefits administration, input employee information into automated HRIS database. Developed and administered service award program for employee appreciation. Planned and coordinated company sponsored programs such as the Annual Blood Drive, Health Fair and Employee Store. Education Bachelor of Science : Management of Human Resources 1997 Colorado Christian University City , State , US License : Colorado Real Estate Brokers Armbrust Real Estate Institute City , State , US Skills Recruiting, Staffing, Training, College Recruiting, Sourcing, Phone screens, Interviewing, Negotiation, Recruiting Events, New Hires, On-boarding, HRIS/ATS, HR Administration, Employee Issues, Terminations, Recruiting Best Practices, Performance Evaluations, EEO, Human Resources Management, Ms Office Suite ","
RECRUITING AND HR MANAGER
Summary
Experienced Corporate Recruiter who is self-motivated, results driven, highly responsive and able to prioritize effectively to accomplish multiple tasks and stay calm under pressure. Offering over 6 years of recruiting, human resources and staffing experience with a Bachelor's Degree in Human Resources Management. Experience with full life-cycle recruiting of qualified IT professionals including college graduates, experienced software developers, business/technical consultants, sales executives, project managers, and executive level staff.
Highlights
Excellent interpersonal, communications and negotiation skills
Pro-active and creative sourcing strategies
Full life-cycle recruiting
Infor Talent Management
Thrive in a fast paced environment
Knowledge of EEO/AA regulations
Experience with online recruiting sources
College recruiting
Extremely adept working with multiple hiring managers
Comfortable handling high requisition load
On-boarding
New hire orientation
HR management
ADP Workforce Now
Benefits Administration
Strong MS Office skills including Word, Excel, PowerPoint and Outlook
Experience
Recruiting and HR Manager 06/2015 to Current Company Name City , State
ENAVATE provides business consulting and industry-focused enterprise software solutions based on the Microsoft Dynamics AX and CRM platforms, with a full range of services including professional services, maintenance and support. Through its wholly owned subsidiary, Celenia Global Services, the company also provides consulting and software development services to Microsoft Dynamics enterprise clients, ISVs and VARs worldwide.
Recruitment & Onboarding
Responsible for managing and leading the recruitment process to meet the various staffing goals across all levels of the ENAVATE and Celenia North America organization (Development, Delivery/Consulting, Sales/Marketing, Operations, Program Management, Managed Services, and Shared Services departments)
Develop recruitment strategies to achieve
required staffing levels
Manage all recruiting activities for open
positions to include sourcing, screening, interviewing, selecting and hiring
candidates
Create, streamline, improve and update
recruiting process, procedures, forms and tools
Maintain partnerships with hiring managers to
determine characteristics, criteria, and needs of open/new positions
Ensures there is an understanding of the
job presented in reference to its requirements and the type of candidate sought
Work with hiring managers and appropriate
Business Unit leaders to develop specific recruiting plans for each open
position
Meet with leaders on weekly basis, if needed,
to give updates and review applicant tracking spreadsheet   
Execute sourcing strategies resulting in
obtaining qualified candidates, including developing job posting content,
posting jobs internally and externally, perform online searches and utilize
online resources
Create and update job descriptions as needed
in cooperation with hiring managers
Maintain and continue to develop and improve
the company career page
Review resumes and qualifications for
appropriateness of skills, experience, and knowledge in relation to position
requirements
Prescreen candidates through resume/application
and phone screen process. 
Compile and
present prescreening information and feedback to hiring managers and
collaborate in decision to move forward with selected candidates
Coordinate with candidates and hiring
managers to schedule phone and onsite interviews
Provide accurate and inspiring information to
candidates about the company and position
Support hiring managers through the interview
process, including use of interview guides and forms and coaching on interview
techniques and behavioral-based interviewing methodologies
Develop and conduct training programs for
hiring managers and staff designed to improve recruiting and hiring efficiencies
Direct the efforts of employment agencies and
search firms including negotiating and controlling employment related fees
Develop and maintain professional
relationships with college, university and community college placement offices
as a source to generate qualified applicants
Manage and coordinate all communication with
passive and active candidates
Participate in development of annual
recruiting budget
Perform reference and background checks on
selected candidates and review results with hiring managers
Coordinate and help to present offers of
employment to selected candidates. 
Coach
hiring managers on process of extending verbal offers and negotiations
Oversee the onboarding process for all new
hires within the ENAVATE and Celenia North America locations to include
coordinating all new hire training sessions with appropriate BU leaders and ensure
all onboarding steps are completed
Identify gaps in the hiring process and
continuously work with others to improve processes, introduce new methodologies
and measure progress
Human Resources
Create and participate in new hire
orientations
Ensure all current and new employees are
provided with information about company policies (employee handbook), job
duties, working conditions, wages, opportunities for promotion and employee
benefits
Administer the benefits package covering
medical, dental, vision, COBRA, FSA/HSA and basic/voluntary life insurance and
comprehensive 401(k) plan for all North America employees
Devise timeline for payment of all benefit premiums; coordinate payment of 401(k) remittance with Accounting department
Assist in analyzing and modifying
compensation and benefits policies to establish competitive programs and ensure
compliance with legal requirements
Manage and keep track of PTO for all NA
employees
Handle termination processes including the setup/removal of benefits; conduct exit interviews as part of the company's employee exit plan 
Oversee and administer the payroll process
for North America ensuring that payroll is submitted successfully, accurately
and in a timely manner
Foster an environment of good employee
relations and customer service throughout the organization
Perform quality work within deadlines with or
without direct supervision
Interact professionally with other employees and
customers
Work independently
while understanding the necessity for communicating and coordinating work
efforts with other employees and organizations
Talent Acquisition Specialist 11/2014 to 05/2015 Company Name City , State
Responsible for the recruitment of Shift Supervisors, Assistant General Managers, General Managers, Area Managers, and Regional Operation Managers across over 450 locations throughout the U.S. (carried a requisition load of over 200 openings nationwide)
In charge of sourcing talent through CareerBuilder, LinkedIn Recruiter, Indeed, and Snagajob
Execute legally complaint job postings to all internet sites, perform refreshes and removal as required
Review applications and resumes and determine if they are a potential fulfillment of a position
Conduct phone screens, interviews, background and reference checks
Provide feedback on candidates to hiring managers, agencies and/or directly to candidates
Generate offer letters and communicate with hiring/area managers at multiple locations and executive level staff on recruiting efforts and strategy
Responsible for evaluating and implementing all recruiting best practices and strategies in conjunction with leadership team
Provide ""virtual"" support and direction for field restaurant management team
Train restaurant managers and multi-unit managers on effective recruiting strategies
Keep track of candidates through Infor Talent Management online Applicant Tracking System and CareerBuilder TalentNetwork
Help to develop new recruitment initiatives to satisfy the needs and demands of the business and increase recruiting effectiveness
Manager of Employee Recruitment & Development/Recruitment Specialist 05/1999 to 10/1999 Company Name City , State
The John Constanza Institute of Technology provides education, software, and consulting services to leading manufacturing corporations worldwide and considered the leader in Demand Flow Technology.
Responsible for the recruitment of experienced software developers, software testers, sales managers, senior manufacturing consultants, and executive level staff.
Lead consultants through the full recruiting lifecycle - conducted phone screens, on-site interviews, extended employment offers, and negotiated salary when necessary.
Conducted recruiting searches via internet, employment ads, career fairs, and administered the employee referral program.
Handled all employee issues for the Denver office (90+ employees).
Conducted exit interviews and kept track of performance evaluations and status changes.
Prepared monthly ER&D reports for the Executive Board which included current employee headcount, EEOC statistics, recruiting activity, staffing report, new hires, terminations, source trends, budget vs. actuals.
Managed the ER&D department which included supervising the HR Generalist and Benefits Administrator.
Regional HR Manager/Recruiter 01/1998 to 01/1999 Company Name City , State
Provides business and technical consulting, custom software application development, and systems integration solutions for clients in the Energy & Utilities, Communications and Financial markets.
Acted as Regional HR Manager for the Denver office (75 employees) which included: conduct all new hire orientations and exit interviews, handle all employee issues and HR administration, coordinate and participate in new hire training, benefits coordination, training and leave administration, and visa processing at the local/regional level, input data and any changes into the HRIS system.
Participated in weekly management staffing meetings and drove the staffing initiative for the Denver office (created and managed staffing pipeline report, matched opportunities and staff on upcoming projects and supported communication between managers).
Responsible for the recruitment of experienced software developers, technical/business consultants, project managers and IT professionals for the Denver office.
Represent LCG at professional career fairs, place employment ads, conduct internet job searches, and handle all employee referrals.
Lead candidates through the recruiting lifecycle - conduct initial phone screens, closing interviews, extend offers to all full-time, part-time, admin, temp, and contract to hire employees for the Denver office.
Establish relationships with contracting agencies and act as primary contact for the Denver office.
Advise managers on employee policies and guidelines.
Corporate Recruiter/Staffing 05/1995 to 11/1998 Company Name City , State
International business and information technology consulting firm specializing in business re-engineering, custom software development, change management, systems integration and implementation.
Responsible for the recruitment of technical and functional IT professionals from college and open market.
Represented AMS at professional job fairs, college campuses and special recruiting events.
Reviewed thousands of college resumes to determine pre-selects for campus interviewing schedules.
Created training curriculum and materials for our college brown bag interview presentations.
Traveled to over 10 different colleges and universities to conduct campus interviews and participate in campus presentations.
Facilitated weekly resolution meetings with interviewers and managers to make hiring decisions.
Traveled extensively to Redwood City, CA to lead the college recruiting efforts of this new Telecom college hire location.
Worked as part of the Denver-based recruiting team as a recruiter in all aspects of the hiring process.
Acted as Staffing Coordinator for the Telecommunications Industry Group which included: informing the staff of available assignments and helping them to understand the staffing process, ensured that the professional staff was being challenged and leveraged optimally, attended weekly staffing meetings with department managers to discuss available staff and business needs, created and maintained ongoing staffing pipeline report.
Human Resources Coordinator 06/1994 to 05/1995 Company Name City , State
Coordinated the recruiting process, set-up interviews, screened candidates, and extended job offers.
Conducted new hire orientations, handled employee inquiries regarding health, dental, 401k, HR issues, and company policies.
Assisted with employee spending accounts and benefits administration, input employee information into automated HRIS database.
Developed and administered service award program for employee appreciation.
Planned and coordinated company sponsored programs such as the Annual Blood Drive, Health Fair and Employee Store.
Education
Bachelor of Science : Management of Human Resources 1997 Colorado Christian University City , State , US
License : Colorado Real Estate Brokers Armbrust Real Estate Institute City , State , US
Skills
Recruiting, Staffing, Training, College Recruiting, Sourcing, Phone screens, Interviewing, Negotiation, Recruiting Events, New Hires, On-boarding, HRIS/ATS, HR Administration, Employee Issues, Terminations, Recruiting Best Practices, Performance Evaluations, EEO, Human Resources Management, Ms Office Suite
",HR
17847636," CUSTOMER SERVICE AGENT Professional Summary To obtain a position that will provide me with the necessary tools in order for me to provide excellent customer service. One that will allow room for advancement and continued educational training. Skill Highlights Medical terminology Close attention to detail ICD-9 (International Classification of Disease Adept multi-tasker Office support (phones, faxing, filing) Records maintenance professional Excellent verbal communication Familiar with commercial & private insurance Resourceful and reliable worker Excellent problem solver Insurance and collections procedures Composed and professional demeanor 10 key (11000kpm) Administrative Assistant Billing CPR certified CPT Data entry NexGen EHR Dispatching Documentation filing Goldmine Scanning & indexing Lawson Medisoft Microsoft Excel Typing 45wpm, Workflow Onbase Heat Fast Track Allegra Artiva Professional Experience Customer Service Agent February 2015 to Current Company Name － City , State Answering phones Discussing patient accounts with the patients Providing assistance to patients with their bills Reading EOB's to provide information Collecting payments Scheduling payment plans for large balance accounts Updating patient information in Allegra Changing the strategy on accounts Update insurance information Schedule claims to be sent Print and mail documents (Financial Assistance Forms, Itemized Bills, Statements, & Receipts) Fax documents All other duties as assigned by management File Clerk July 2014 to February 2015 Company Name － City , State Sorting & prepping paper termed Employee Files Accurately removing any confidential patient information from all Employee files prior to scanning and indexing them. Working a daily report in Onbase Workflow to ensure all applications and background check information are properly scanned and indexed in the employees chart. Scanning and indexing supporting I9 documents Manual entry of I9 information into Heat Application Prepping and Sorting Education assistance documentation prior to scanning. Upload & Index documents sent via e-mail to the Medical Records online queue. DME Billing Specialist April 2013 to March 2014 Company Name － City , State Responsible for obtaining evidence of Durable Medical Equipment dispensed. Billing charges for equipment to the patient and/or insurance company. Obtaining evidence was not limited to reading doctor/surgical notes, locating & applying the appropriate diagnosis code (ICD-9) in order to ensure coverage. Locating ABN and other physical documentation scanned into the patient's medical chart for Medicare Billing. Maintaining deadlines and timely filing limits set forth by the appropriate insurance provider of the patient. Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy. Maintained strict patient and physician confidentiality. BILLING DOCUMENT SPECIALIST May 2006 to March 2013 Company Name － City , State Responsible for the data entry of orders for Durable Medical Equipment dispensed from Advocate Hospital Emergency Rooms and Doctor's Offices. Applying the correct ICD-9 code and code coordinate based on the equipment provided. Responsible for answering and dispatching calls within the facility using Alcatel Overhead paging as well as through the phones. Assisted patients with questions in regards to their delivery of equipment or other services provided. Assisted walk-in patients with picking up or returning equipment. Created Letters and Certificates of Medical Necessity for Durable Medical and Respiratory Equipment. Contacted Physician's Offices to obtain this form of documentation for billing purposes. Searched data base for appropriate diagnosis codes, ABN's, and other signed physician's orders in order to provide proof for billing to patient's insurance provider. Volunteer experience WLQ Committee- 3 years Respect Initiative Committee 2 yrs. Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy. Education and Training AAS : Medical Billing & Coding Reimbursement , 2016 Bryant & Stratton College － City Billing and Coding Reimbursement Health Service Administration
Continuing education in Medical Coding & Reimbursement
Medical Administrative Assistant Certificate of Completion: 1/2005 : Admin Assistance , 2004 Everest College － City , State Medical Administrative Assistance Skills 10 key, Administrative Assistant, attention to detail, Billing, CPR certified, CPT, data entry, data base, delivery, diagnosis, dispatching, documentation, e-mail, Fast, faxing, filing, forth, Goldmine, ICD-9, indexing, Insurance, Lawson, Letters, notes, Medical Coding, Medical Terminology, Medisoft, Microsoft Excel, Office, problem solver, Coding, reading, Scanning, Sorting, phones, Typing 45wpm, verbal communication, Workflow, Allegra, Artiva ","
CUSTOMER SERVICE AGENT
Professional Summary
To obtain a position that will provide me with the necessary tools in order for me to provide excellent customer service. One that will allow room for advancement and continued educational training.
Skill Highlights
Medical terminology
Close attention to detail
ICD-9 (International Classification of Disease
Adept multi-tasker
Office support (phones, faxing, filing)
Records maintenance professional
Excellent verbal communication
Familiar with commercial & private insurance
Resourceful and reliable worker
Excellent problem solver
Insurance and collections procedures
Composed and professional demeanor
10 key (11000kpm)
Administrative Assistant
Billing
CPR certified
CPT
Data entry
NexGen
EHR
Dispatching
Documentation filing
Goldmine
Scanning & indexing
Lawson
Medisoft
Microsoft Excel
Typing 45wpm,
Workflow Onbase
Heat
Fast Track
Allegra
Artiva
Professional Experience
Customer Service Agent February 2015 to Current Company Name － City , State
Answering phones
Discussing patient accounts with the patients
Providing assistance to patients with their bills
Reading EOB's to provide information
Collecting payments
Scheduling payment plans for large balance accounts
Updating patient information in Allegra
Changing the strategy on accounts
Update insurance information
Schedule claims to be sent
Print and mail documents (Financial Assistance Forms, Itemized Bills, Statements, & Receipts)
Fax documents
All other duties as assigned by management
File Clerk July 2014 to February 2015 Company Name － City , State
Sorting & prepping paper termed Employee Files Accurately removing any confidential patient information from all Employee files prior to scanning and indexing them.
Working a daily report in Onbase Workflow to ensure all applications and background check information are properly scanned and indexed in the employees chart.
Scanning and indexing supporting I9 documents Manual entry of I9 information into Heat Application Prepping and Sorting Education assistance documentation prior to scanning.
Upload & Index documents sent via e-mail to the Medical Records online queue.
DME Billing Specialist April 2013 to March 2014 Company Name － City , State
Responsible for obtaining evidence of Durable Medical Equipment dispensed.
Billing charges for equipment to the patient and/or insurance company.
Obtaining evidence was not limited to reading doctor/surgical notes, locating & applying the appropriate diagnosis code (ICD-9) in order to ensure coverage.
Locating ABN and other physical documentation scanned into the patient's medical chart for Medicare Billing.
Maintaining deadlines and timely filing limits set forth by the appropriate insurance provider of the patient.
Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
Maintained strict patient and physician confidentiality.
BILLING DOCUMENT SPECIALIST May 2006 to March 2013 Company Name － City , State
Responsible for the data entry of orders for Durable Medical Equipment dispensed from Advocate Hospital Emergency Rooms and Doctor's Offices.
Applying the correct ICD-9 code and code coordinate based on the equipment provided.
Responsible for answering and dispatching calls within the facility using Alcatel Overhead paging as well as through the phones.
Assisted patients with questions in regards to their delivery of equipment or other services provided.
Assisted walk-in patients with picking up or returning equipment.
Created Letters and Certificates of Medical Necessity for Durable Medical and Respiratory Equipment.
Contacted Physician's Offices to obtain this form of documentation for billing purposes.
Searched data base for appropriate diagnosis codes, ABN's, and other signed physician's orders in order to provide proof for billing to patient's insurance provider.
Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
Education and Training
AAS : Medical Billing & Coding Reimbursement , 2016 Bryant & Stratton College － City
Billing and Coding Reimbursement
Health Service Administration
Continuing education in Medical Coding & Reimbursement
Medical Administrative Assistant Certificate of Completion: 1/2005 : Admin Assistance , 2004 Everest College － City , State
Medical Administrative Assistance
Skills
10 key, Administrative Assistant, attention to detail, Billing, CPR certified, CPT, data entry, data base, delivery, diagnosis, dispatching, documentation, e-mail, Fast, faxing, filing, forth, Goldmine, ICD-9, indexing, Insurance, Lawson, Letters, notes, Medical Coding, Medical Terminology, Medisoft, Microsoft Excel, Office, problem solver, Coding, reading, Scanning, Sorting, phones, Typing 45wpm, verbal communication, Workflow, Allegra, Artiva
",ADVOCATE
88691367," CONSULTANT Summary Accomplished and highly skilled Controller with a proven ability to impact corporate performance through skillful orchestration of fiscal management and team leadership. Keen ability to influence processes integral to company growth driving operational excellence and achievement of objectives. Expertise in financial statement preparation and analysis, operational management, forecasting, and cost control. Provide strategic value by leveraging current financial administration trends and regulatory guidelines to shape solutions and approaches. Fiscal Administration Team Leadership Financial Statements Project Management Strategic Planning Development and Training Fiscal Report Generation Regulatory Compliance Cost Analysis Forecasting Highlights Navision* MAS 200 * Platinum * Oracle * Team * MS Office Suite * Peachtree Accounting * Turbo Tax * ATB General Ledger * QuickBooks Pro * FASB Depreciation for Windows .NetSuite Experience Consultant July 2014 to Current Company Name － City , State Manage monthly general ledger close and prepare financial statements for subsidiary company. Assist in quarterly financial statements with the control company reviewed by CFO. Brought up to date all quarterly sales tax reports to various states. Entrusted to do due diligence on a potential acquisition. Worked on various project assigned to. Controller August 2001 to May 2014 Company Name － City , State Highly valued financial controller with full accountability to formulate monthly consolidated financial statements and weekly cash forecasts. Successfully manage a team of 10 direct reports enveloping accounting and credit and collections operations guiding industry best practices to align with corporate strategy. Develop and oversee operating budgets by performing in-depth analysis of revenue, cost allocations, and expenditures to ensure optimal cost control. Strategically balance company growth plans with effective risk management through improved economic management policies and internal controls. Ensure accuracies in reconciliations, payroll processing, and reporting, keeping abreast of evolving company and industry trends/policies to achieve optimal efficiency. Entrusted to lead complex projects for senior management team and annual audit engagement procedures. Routinely partner with banks and financial institutions to prepare monthly borrowing base report. Carlo De Pinto. Controller June 2000 to August 2001 Company Name － City , State Led accounting and operations team of 10 professionals while preparing financial statements, sales commission reports, payroll, cost reports, budgets, and financial forecasts. Collaborated with change management teams to understand impacts of new accounting policies, financial statement initiatives, and non-standard transactions. Mentored new accountants on operational accounting, expense analysis, company standards, and variance analysis to drive operational excellence. Managed preparation of 401K and insurance documentation, as well as monthly sales tax filing/reporting encompassing 26 states. Expedited software implementation project resulting in a seamless transition to new accounting program. Functioned as a notably respected consultant with proficient coordination of special management projects. Controller March 1999 to May 2000 Company Name － City , State Built a highly competent team of 6 accounting professionals and maintained full responsibility of monthly and quarterly financial statement preparation for multiple subsidiaries. Carried out intricate side-by-side comparisons of monthly budgeted figures vs. actual revenue and expenses, subsequently formulating variance justifications. Prepared comprehensive year-end budget analysis, monthly account analysis, and intercompany reconciliations. Senior Accountant May 1992 to March 1999 Company Name － City , State Gained valuable exposure to construction, real estate, insurance, legal, and granite/marble industries while preparing financial reports and managing staff accountant team in tax and audit operations. Presented and monitored percentage of completion contracts along with pension and profit sharing plans with detailed reporting tools. Education Bachelor of Arts : Economics Accounting Montclair State College － City , State Economics Accounting Skills accounting, accountant, balance, budget analysis, budgets, change management, consultant, contracts, controller, cost control, credit, documentation, due diligence, senior management, filing, financial, financial statements, General Ledger, insurance, legal, managing, MS Office Suite, Windows, Navision, Oracle, payroll, payroll processing, Peachtree Accounting, Platinum, policies, profit, QuickBooks Pro, real estate, reporting, risk management, sales, strategy, tax, Turbo Tax, year-end ","
CONSULTANT
Summary
Accomplished and highly skilled Controller with a proven ability to impact corporate performance through skillful orchestration of fiscal management and team leadership. Keen ability to influence processes integral to company growth driving operational excellence and achievement of objectives. Expertise in financial statement preparation and analysis, operational management, forecasting, and cost control. Provide strategic value by leveraging current financial administration trends and regulatory guidelines to shape solutions and approaches. Fiscal Administration Team Leadership Financial Statements Project Management Strategic Planning Development and Training Fiscal Report Generation Regulatory Compliance Cost Analysis Forecasting
Highlights
Navision* MAS 200 * Platinum * Oracle * Team * MS Office Suite * Peachtree Accounting *
Turbo Tax * ATB General Ledger * QuickBooks Pro * FASB Depreciation for Windows .NetSuite
Experience
Consultant July 2014 to Current Company Name － City , State
Manage monthly general ledger close and prepare financial statements for subsidiary company.
Assist in quarterly financial statements with the control company reviewed by CFO.
Brought up to date all quarterly sales tax reports to various states.
Entrusted to do due diligence on a potential acquisition.
Worked on various project assigned to.
Controller August 2001 to May 2014 Company Name － City , State
Highly valued financial controller with full accountability to formulate monthly consolidated financial statements and weekly cash forecasts.
Successfully manage a team of 10 direct reports enveloping accounting and credit and collections operations guiding industry best practices to align with corporate strategy.
Develop and oversee operating budgets by performing in-depth analysis of revenue, cost allocations, and expenditures to ensure optimal cost control.
Strategically balance company growth plans with effective risk management through improved economic management policies and internal controls.
Ensure accuracies in reconciliations, payroll processing, and reporting, keeping abreast of evolving company and industry trends/policies to achieve optimal efficiency.
Entrusted to lead complex projects for senior management team and annual audit engagement procedures.
Routinely partner with banks and financial institutions to prepare monthly borrowing base report.
Carlo De Pinto.
Controller June 2000 to August 2001 Company Name － City , State
Led accounting and operations team of 10 professionals while preparing financial statements, sales commission reports, payroll, cost reports, budgets, and financial forecasts.
Collaborated with change management teams to understand impacts of new accounting policies, financial statement initiatives, and non-standard transactions.
Mentored new accountants on operational accounting, expense analysis, company standards, and variance analysis to drive operational excellence.
Managed preparation of 401K and insurance documentation, as well as monthly sales tax filing/reporting encompassing 26 states.
Expedited software implementation project resulting in a seamless transition to new accounting program.
Functioned as a notably respected consultant with proficient coordination of special management projects.
Controller March 1999 to May 2000 Company Name － City , State
Built a highly competent team of 6 accounting professionals and maintained full responsibility of monthly and quarterly financial statement preparation for multiple subsidiaries.
Carried out intricate side-by-side comparisons of monthly budgeted figures vs.
actual revenue and expenses, subsequently formulating variance justifications.
Senior Accountant May 1992 to March 1999 Company Name － City , State
Gained valuable exposure to construction, real estate, insurance, legal, and granite/marble industries while preparing financial reports and managing staff accountant team in tax and audit operations.
Presented and monitored percentage of completion contracts along with pension and profit sharing plans with detailed reporting tools.
Education
Bachelor of Arts : Economics Accounting Montclair State College － City , State Economics Accounting
",CONSULTANT
37348041," ADVOCATE Summary Seeking a part time or prn generalist position in Human Resource. Conflict Resolution Team Building Mentoring and Coaching New-Hire Orientation Disc Personality Assessments Training and Development Leadership Development Performance Appraisals Technical Skills Experience Advocate 01/2012 to Current Company Name City , State NF/SG Healthcare for Homeless Veterans Program Coach, mentor, and develop 100 clients, with resume assistance, career counseling, complaints, and problems. Develop, manage and evaluate training and organizational effectiveness strategies; that promote the development of a skilled, high-performing, motivated workforce focused on the achievement of company key performance indicators. Develop career plans that fit clients' aptitudes, education levels, physical abilities, and career goals. Serve as internal consultant to all levels of management to identify and resolve issues, such as; employee retention, skill development, professional growth, succession planning, and performance improvement. Partner with business unit leaders and serve as a strategic resource to assess company-wide training and development needs as well as provide recommendations for change. Evaluate, motivate, coach, and counsel 25 peers in the performance of their duties. Veteran Affairs Specialist 01/2011 to 01/2012 Company Name City , State Provided training, education, career counseling, and job placement services to broad range of clients. Participated in group orientation for clients to promote the development of entry-level and career job opportunities. Administered career scope assessment tests for 100 clients to identify skill building needs. Attended meetings to obtain information for use in training programs, or to inform management of training program status. Employment Representative 01/2011 to 01/2012 Company Name City , State Presented information, using a variety of instructional techniques and formats, such as role playing, simulations, team exercises, group discussions, videos, and lectures. Provided leadership and guidance to new workers on training resources, materials and aids, to achieve training objectives. Developed and implemented 40 standards and policies, and managed all documentation, information, and multimedia materials; conducted dozens of quality-analysis reviews. Designed training programs and professional development courses to facilitate meeting organizational goals and individual professional needs. Training Coordinator 01/2000 to 01/2009 Company Name City , State Evaluated training requirements for each division, consulting with department managers, HR and external resources. Managed the process of identifying and addressing employee development opportunities through focus groups, 360-degree assessments, and blended training solutions that include instructor-led classes, case studies, self-study, mentoring programs, e-Learning, coaching, role-play, OJT, and web-based training. Conducted over 100 employee evaluations for strength and weakness and performed cross-training exercises for competency and efficiency. Developed document-teaching procedures for team of 15 technical trainers, encompassing instructional manuals, quick reference guides, and test results forms. Acted as liaison and applying experience to resolve and handle a variety of HR functions, to include; benefits, payroll, awards time/attendance, disciplinary actions, counseling/evaluations, conflict resolution, retention efforts, and management of files. Evaluated and developed requirements for over 50 diverse operational positions, as well as processes for improved productivity and work center performance. Education Bachelor of Science : Human Resource Management 1 2013 University of Phoenix City , State GPA: GPA: 3.3 Human Resource Management GPA: 3.3 Lean Six Sigma Certificate, 2013 North Florida/South Georgia Veterans Health Administration Workshops, Gainesville, FL Writing Advantage Certificate, 2013 Coaching Toward High Performance Certificate, 2013 Franklin Covey ""Seven Habits of Highly Effective Leaders Certificate, 2012 Motivational Interviewing Certificate, 2012 Crucial Conversations Certificate 1 2012 Villanova University City , State Skills benefits, Coach, Coaching, conflict resolution, consultant, consulting, counseling, clients, documentation, focus, forms, HR, instructor, leadership, materials, meetings, mentor, mentoring, multimedia, organizational, payroll, policies, processes, quality, quick, Six Sigma, strategic, teaching, employee development, training programs, Workshops Additional Information AWARDS AND RECOGNITION
Earned 10 years of dedicated ""Federal Government Service Award"" 2013.
Veterans Affairs Award"" Friend of Social Work Award"" 2013 for outstanding performance. Professional Affiliations National Society for Human Resources Management, Member
Jacksonville, FL Society for Human Resource Management, Member
American Federation of Government Employees, Union Member ","
ADVOCATE
Summary
Seeking a part time or prn generalist position in Human Resource. Conflict Resolution Team Building Mentoring and Coaching New-Hire Orientation Disc Personality Assessments Training and Development Leadership Development Performance Appraisals Technical Skills
Experience
Advocate 01/2012 to Current Company Name City , State
NF/SG Healthcare for Homeless Veterans Program Coach, mentor, and develop 100 clients, with resume assistance, career counseling, complaints, and problems.
Develop, manage and evaluate training and organizational effectiveness strategies; that promote the development of a skilled, high-performing, motivated workforce focused on the achievement of company key performance indicators.
Develop career plans that fit clients' aptitudes, education levels, physical abilities, and career goals.
Serve as internal consultant to all levels of management to identify and resolve issues, such as; employee retention, skill development, professional growth, succession planning, and performance improvement.
Partner with business unit leaders and serve as a strategic resource to assess company-wide training and development needs as well as provide recommendations for change.
Evaluate, motivate, coach, and counsel 25 peers in the performance of their duties.
Veteran Affairs Specialist 01/2011 to 01/2012 Company Name City , State
Provided training, education, career counseling, and job placement services to broad range of clients.
Participated in group orientation for clients to promote the development of entry-level and career job opportunities.
Administered career scope assessment tests for 100 clients to identify skill building needs.
Attended meetings to obtain information for use in training programs, or to inform management of training program status.
Employment Representative 01/2011 to 01/2012 Company Name City , State
Presented information, using a variety of instructional techniques and formats, such as role playing, simulations, team exercises, group discussions, videos, and lectures.
Provided leadership and guidance to new workers on training resources, materials and aids, to achieve training objectives.
Developed and implemented 40 standards and policies, and managed all documentation, information, and multimedia materials; conducted dozens of quality-analysis reviews.
Designed training programs and professional development courses to facilitate meeting organizational goals and individual professional needs.
Training Coordinator 01/2000 to 01/2009 Company Name City , State
Evaluated training requirements for each division, consulting with department managers, HR and external resources.
Managed the process of identifying and addressing employee development opportunities through focus groups, 360-degree assessments, and blended training solutions that include instructor-led classes, case studies, self-study, mentoring programs, e-Learning, coaching, role-play, OJT, and web-based training.
Conducted over 100 employee evaluations for strength and weakness and performed cross-training exercises for competency and efficiency.
Developed document-teaching procedures for team of 15 technical trainers, encompassing instructional manuals, quick reference guides, and test results forms.
Acted as liaison and applying experience to resolve and handle a variety of HR functions, to include; benefits, payroll, awards time/attendance, disciplinary actions, counseling/evaluations, conflict resolution, retention efforts, and management of files.
Evaluated and developed requirements for over 50 diverse operational positions, as well as processes for improved productivity and work center performance.
Education
Bachelor of Science : Human Resource Management 1 2013 University of Phoenix City , State GPA: GPA: 3.3 Human Resource Management GPA: 3.3
Lean Six Sigma Certificate, 2013 North Florida/South Georgia Veterans Health Administration Workshops, Gainesville, FL Writing Advantage Certificate, 2013 Coaching Toward High Performance Certificate, 2013 Franklin Covey ""Seven Habits of Highly Effective Leaders Certificate, 2012 Motivational Interviewing Certificate, 2012 Crucial Conversations Certificate 1 2012 Villanova University City , State
AWARDS AND RECOGNITION
Earned 10 years of dedicated ""Federal Government Service Award"" 2013.
Veterans Affairs Award"" Friend of Social Work Award"" 2013 for outstanding performance.
Professional Affiliations
National Society for Human Resources Management, Member
Jacksonville, FL Society for Human Resource Management, Member
American Federation of Government Employees, Union Member
",ADVOCATE
20400279," CUSTOMER SERVICE ADVOCATE Professional Summary Talented Customer Service manager skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals. A sales manager skilled in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service.Energetic and reliable Retail Sales manager skilled in high-end merchandise environments. Core Qualifications Superb sales professional Store planning and design Strong communication skills Detail-oriented Personnel training and development. Time management Proficient in MS Office Strong organizational skills Active listening skills Seasoned in conflict resolution Telephone inquiries specialist Experience Customer Service Advocate March 2015 to Current Company Name - City , State Collected customer feedback and made process changes to exceed customer satisfaction goals.Addressed customer service inquiries in a timely and accurate fashion.Provided accurate and appropriate information in response to customer inquiries. Sales Manager October 1995 to February 2014 Company Name - City , State Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Design and implemented customer satisfaction metrics.Completed weekly schedules according to payroll policies.Trained all new managers on store procedures and policies.Trained staff to deliver outstanding customer service.Contributed to merchandising ideas at team sale meetings.Reorganized the sales floor to meet company demands.Stocked and restocked inventory when shipments were received.Received and processed cash and credit payments for in-store purchases.Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.Worked as a team member to provide the highest level of service to customers.Maintained friendly and professional customer interactions.Verified that all merchandising standards were maintained on a daily basis.Demonstrated that customers come first by serving them with a sense of urgency.Shared product knowledge with customers while making personal recommendations.Recommended and helped customers select merchandise based on their needs. Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills. Served as liaison between customers, store personnel and various store departments.Informed customers about sales and promotions in a friendly and engaging manner.Trained new employees on company customer service policies and service level standards.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Hired and trained all sales staff for new store location. Trained in negotiations and time management. Determined staff promotions and demotions and terminated employees when necessary. Addressed and corrected sales staff communication issues in a tactful and effective manner. Directed and supervised employees engaged in sales, inventory taking and reconciling cash receipts. Worked closely with the district manager to formulate and build the store brand. Helped determine movement/placement of incoming merchandise. Designed displays to make the store experience interactive and engaging. Displayed the appropriate signage for products and sales promotions. Arranged items in favorable positions and areas of the store for optimal sales. Established and maintained proper high traffic displays, resulting in increased sales. Conducted staff meetings with sales personnel to introduce new merchandise. Researched current and past business performance using on-line systems and available reports. Effectively communicated and coordinated execution of the plano-gram with store management. Sales Manager October 1989 to July 1995 Company Name - City , State Managed a $30,000 monthly sales portfolio.Served as liaison between customers, store personnel and various store departments. Answered customers' questions and addressed problems and complaints in person and via phone. Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Maintained friendly and professional customer interactions. Trained new employees on company customer service policies and service level standards. Managed sales staff of 6 members. Delivered excellent customer service by greeting and assisting each customer. Contributed to merchandising ideas at team sale meetings. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Designed displays to make the store experience interactive and engaging. Displayed the appropriate signage for products and sales promotions. Effectively communicated and coordinated execution of the plano-gram with store management. Data Entry operator September 1985 to June 1989 Company Name - City , State Verified and logged in deadlines for responding to daily inquiries.Assisted with payroll preparation and entered data into. cumulative payroll document.Verified that information in the computer system was up-to-date and accurate. Promoted. positive customer and associate relations through courtesy, service and professional appearance. Loan Servicing Representative August 1984 to August 1985 Company Name - City , State Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries.Provided accurate and appropriate information in response to customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.Assisted with the development of the call center's operations, quality and training processes.Led a team of customer service representatives to increase service center profitability. Accomplishments Awarded annual merit increases during the first 15 years of employment. Consistently exceeded daily sales targets with an average of 5000+ in sales each day. Managed a successful sales team of 20 members who consistently exceeded sales goals by 80% each month. Successfully managed $1.4 million in merchandise per day. Fulfilled all supervisory duties when Store Manager was on vacation. Interviewed applicants and successfully staffed any vacancies throughout store, focusing primarily on assigned areas. Routinely helped as many as 20 customers each day in a high-volume retail outlet. Promoted to Call Center lead within 6 months of employment. Education High School Diploma : General-Business Communications , 1983 William Penn Vo-tech Harrisburg - State , USA General-Business Communications Morgan State University - City , State , USA Skills Computer literate, telephone skills, creative problem solving, resolving cash receipt discrepancies. Strong communication skills, careful and active listener, customer satisfaction training, excellent customer service skills with monthly training and development on coaching to achieve higher levels of sales. Detail-oriented, merchandising seminars in fashion, inventory. MS Office proficient, Microsoft word, Microsoft outlook, Writing letters and memos. Personnel training on policies and processes, Time management involving scheduling and payroll . Professional and friendly. ","
CUSTOMER SERVICE ADVOCATE
Professional Summary
Talented Customer Service manager skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals. A sales manager skilled in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service.Energetic and reliable Retail Sales manager skilled in high-end merchandise environments.
Core Qualifications
Superb sales professional Store planning and design Strong communication skills Detail-oriented Personnel training and development. Time management Proficient in MS Office
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Telephone inquiries specialist
Experience
Customer Service Advocate March 2015 to Current Company Name - City , State
Collected customer feedback and made process changes to exceed customer satisfaction goals.Addressed customer service inquiries in a timely and accurate fashion.Provided accurate and appropriate information in response to customer inquiries.
Sales Manager October 1995 to February 2014 Company Name - City , State
Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Design and implemented customer satisfaction metrics.Completed weekly schedules according to payroll policies.Trained all new managers on store procedures and policies.Trained staff to deliver outstanding customer service.Contributed to merchandising ideas at team sale meetings.Reorganized the sales floor to meet company demands.Stocked and restocked inventory when shipments were received.Received and processed cash and credit payments for in-store purchases.Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.Worked as a team member to provide the highest level of service to customers.Maintained friendly and professional customer interactions.Verified that all merchandising standards were maintained on a daily basis.Demonstrated that customers come first by serving them with a sense of urgency.Shared product knowledge with customers while making personal recommendations.Recommended and helped customers select merchandise based on their needs.
Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
Served as liaison between customers, store personnel and various store departments.Informed customers about sales and promotions in a friendly and engaging manner.Trained new employees on company customer service policies and service level standards.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Hired and trained all sales staff for new store location.
Trained in negotiations and time management.
Determined staff promotions and demotions and terminated employees when necessary.
Addressed and corrected sales staff communication issues in a tactful and effective manner.
Directed and supervised employees engaged in sales, inventory taking and reconciling cash receipts.
Worked closely with the district manager to formulate and build the store brand.
Helped determine movement/placement of incoming merchandise.
Designed displays to make the store experience interactive and engaging.
Displayed the appropriate signage for products and sales promotions.
Arranged items in favorable positions and areas of the store for optimal sales.
Established and maintained proper high traffic displays, resulting in increased sales.
Conducted staff meetings with sales personnel to introduce new merchandise.
Researched current and past business performance using on-line systems and available reports.
Effectively communicated and coordinated execution of the plano-gram with store management.
Sales Manager October 1989 to July 1995 Company Name - City , State
Managed a $30,000 monthly sales portfolio.Served as liaison between customers, store personnel and various store departments.
Answered customers' questions and addressed problems and complaints in person and via phone.
Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
Maintained friendly and professional customer interactions.
Trained new employees on company customer service policies and service level standards.
Managed sales staff of 6 members.
Delivered excellent customer service by greeting and assisting each customer.
Contributed to merchandising ideas at team sale meetings.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Determined staff promotions and demotions, and terminated employees when necessary.
Designed displays to make the store experience interactive and engaging.
Displayed the appropriate signage for products and sales promotions.
Effectively communicated and coordinated execution of the plano-gram with store management.
Data Entry operator September 1985 to June 1989 Company Name - City , State
Verified and logged in deadlines for responding to daily inquiries.Assisted with payroll preparation and entered data into.
cumulative payroll document.Verified that information in the computer system was up-to-date and accurate.
Promoted.
positive customer and associate relations through courtesy, service and professional appearance.
Loan Servicing Representative August 1984 to August 1985 Company Name - City , State
Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries.Provided accurate and appropriate information in response to customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.Assisted with the development of the call center's operations, quality and training processes.Led a team of customer service representatives to increase service center profitability.
Accomplishments
Awarded annual merit increases during the first 15 years of employment.
Consistently exceeded daily sales targets with an average of 5000+ in sales each day.
Managed a successful sales team of 20 members who consistently exceeded sales goals by 80% each month.
Successfully managed $1.4 million in merchandise per day.
Fulfilled all supervisory duties when Store Manager was on vacation.
Interviewed applicants and successfully staffed any vacancies throughout store, focusing primarily on assigned areas.
Routinely helped as many as 20 customers each day in a high-volume retail outlet.
Promoted to Call Center lead within 6 months of employment.
Education
High School Diploma : General-Business Communications , 1983 William Penn Vo-tech Harrisburg - State , USA General-Business Communications
Morgan State University - City , State , USA
Skills
Computer literate, telephone skills, creative problem solving, resolving cash receipt discrepancies. Strong communication skills, careful and active listener, customer satisfaction training, excellent customer service skills with monthly training and development on coaching to achieve higher levels of sales. Detail-oriented, merchandising seminars in fashion, inventory. MS Office proficient, Microsoft word, Microsoft outlook, Writing letters and memos. Personnel training on policies and processes, Time management involving scheduling and payroll . Professional and friendly.
",ADVOCATE
23864858," DIGITAL MARKETING MANAGER Core Qualifications Window XP, Vista, 7. Program languages: Lisp, HTML, SQL, Macros (VBA). Software Products/Tools: Microsoft Word, Excel (Pivot table, Vlookup, etc.), Access, PowerPoint, Sharepoint, Salesforce, Google Analytics, IBM Coremetrics and Microstrategy, Infoview, Basecamp, Youtube and Facebook Analytics, Sitespect, SEO (working knowledge). Others: Statistic, Behavioral Psychology. Experience Digital Marketing Manager 08/2012 to 01/2016 Company Name City , State Grew the combined SEM, display, retargeting and affiliate marketing channel by 15% in membership this past year. Hence an increase of $20 million in life time value. Launched acquisition and brand awareness marketing campaigns with marketing partners Affiliate, Retargeting, SEM Adwords, Facebook, etc.) that were segmented by market. Optimized campaigns across different channels by changing/adding keywords, creative, ad grouping, dna/cities, ad copies, bids, landing pages, etc. to lower CPA and increase ROI. Collaborated with pricing and creative team and marketing partners to create/replace creative that reflect marketing strategies. Worked with marketing partners to understand & compete with competitors' marketing strategies. Maintained budgets and negotiated prices/bonuses with new/existing marketing partners. Exported data from different marketing partners system. Used advance Excel to dissect data and create dashboards to highlight marketing campaigns (CPA, CPC, CPM). Used PowerPoint to present KPI, ROI and recommendations to internal teams, executives and marketing partners. Managed an associate to maintain and optimize campaigns across different channels. Created A/B and multivariate tests with Sitespect to find landing page/channel/messaging that generate the highest conversion rate. Consequently increase conversion rate by 10%. Analyzed web & marketing performance metrics such as CTR, Conversion Rate, purchase funnel conversion rate, LTV, etc. with IBM Coremetric and Google Analytics. Affiliate Marketing Manager 04/2009 to 07/2012 Company Name City , State Managed and monitored daily affiliate performance. Also optimized campaigns often by changing creative, landing pages, offers, etc. As a result generated 10% increase in revenue. Negotiated with affiliate networks for optimal cost: base on CPC, CPM, CPA. Used SiteCatalyst, Omniture to generate daily and weekly reporting & analysis to internal team and external partners. Researched and built partnerships with new affiliates with high levels of relevant traffic. Worked with creative team to design creative that is relevant to current events and seasons. Managed A/B and multivariate tests to find the highest converting landing pages. Analyzed historic performance with advance Microsoft Excel (Pivot table and Vlookup) Developed new business models such as up selling, redesigning creative and pop ups. Collaborated with technical teams to resolve reporting, creative or application issues. Business Intelligent Analyst 07/2006 to 04/2009 Company Name City , State Worked with multiple teams to increase call by 18% and revenue by 10% in past years. Used SQL to mine data from multiple databases and tables. Also gathered data from Salesforce. Built ad hoc report with Business Object - Infoview to highlight metrics: impressions, searches, clicks, CTR, revenue, etc. Created a dashboard that collects raw data live without the delay of applying business rules Designed A/B testing to highlight the effects of product enhancements or replacements. Analyzed the results of A/B testing with advance Excel (Pivot table, Vlookup, etc) and present KPI and forecast to team members and management in PowerPoint. Identified enhancements in existing online products to increase search relevancy and customer experience, as result increase in click through rate (CTR) & more revenue. Loan Processor/Analyst 07/2004 to 06/2006 Company Name City , State Validated and verified loan application information. Compared application information to Database. Analyzed supporting documentation on Automated Underwriting System. Reviewed loan application package for completeness and accuracy. Reconciled application information against system input, comparing individual data. Calculated and analyzed debt to income ratio (i.e. employment, tax returns, etc.). Also funds to close (i.e. verification of deposits, gift money, etc). Coordinated rigorously with customers, boarding, processing, underwriting, closing, appraisal and escrow teams to close loans. Education Bachelor : Cognitive Science Computational Modeling May 2004 University of California City Cognitive Science Computational Modeling Skills ad, budgets, closing, Conversion, CPA, databases, Database, dna, documentation, funds, Google Analytics, HTML, IBM, Lisp, Macros, marketing strategies, marketing, market, messaging, Access, Microsoft Excel, Excel, money, PowerPoint, Sharepoint, Window, Microsoft Word, Microstrategy, networks, Operating systems, page, Pivot table, pricing, Psychology, reporting, selling, SQL, tables, tax returns, Underwriting, Vista, VBA ","
DIGITAL MARKETING MANAGER
Core Qualifications
Window XP, Vista, 7.
Program languages: Lisp, HTML, SQL, Macros (VBA).
Software Products/Tools: Microsoft Word, Excel (Pivot table, Vlookup, etc.), Access, PowerPoint,
Sharepoint, Salesforce, Google Analytics, IBM Coremetrics and
Microstrategy, Infoview, Basecamp, Youtube and Facebook Analytics,
Sitespect, SEO (working knowledge). Others: Statistic, Behavioral Psychology.
Experience
Digital Marketing Manager 08/2012 to 01/2016 Company Name City , State
Grew the combined SEM, display, retargeting and affiliate marketing channel by 15% in membership this past year.
Hence an increase of $20 million in life time value.
Launched acquisition and brand awareness marketing campaigns with marketing partners Affiliate, Retargeting, SEM Adwords, Facebook, etc.) that were segmented by market.
Optimized campaigns across different channels by changing/adding keywords, creative, ad grouping, dna/cities, ad copies, bids, landing pages, etc.
to lower CPA and increase ROI.
Collaborated with pricing and creative team and marketing partners to create/replace creative that reflect marketing strategies.
Worked with marketing partners to understand & compete with competitors' marketing strategies.
Maintained budgets and negotiated prices/bonuses with new/existing marketing partners.
Exported data from different marketing partners system.
Used advance Excel to dissect data and create dashboards to highlight marketing campaigns (CPA, CPC, CPM).
Used PowerPoint to present KPI, ROI and recommendations to internal teams, executives and marketing partners.
Managed an associate to maintain and optimize campaigns across different channels.
Created A/B and multivariate tests with Sitespect to find landing page/channel/messaging that generate the highest conversion rate.
Consequently increase conversion rate by 10%.
Analyzed web & marketing performance metrics such as CTR, Conversion Rate, purchase funnel conversion rate, LTV, etc.
with IBM Coremetric and Google Analytics.
Affiliate Marketing Manager 04/2009 to 07/2012 Company Name City , State
Managed and monitored daily affiliate performance.
Also optimized campaigns often by changing creative, landing pages, offers, etc.
As a result generated 10% increase in revenue.
Negotiated with affiliate networks for optimal cost: base on CPC, CPM, CPA.
Used SiteCatalyst, Omniture to generate daily and weekly reporting & analysis to internal team and external partners.
Researched and built partnerships with new affiliates with high levels of relevant traffic.
Worked with creative team to design creative that is relevant to current events and seasons.
Managed A/B and multivariate tests to find the highest converting landing pages.
Analyzed historic performance with advance Microsoft Excel (Pivot table and Vlookup) Developed new business models such as up selling, redesigning creative and pop ups.
Collaborated with technical teams to resolve reporting, creative or application issues.
Business Intelligent Analyst 07/2006 to 04/2009 Company Name City , State
Worked with multiple teams to increase call by 18% and revenue by 10% in past years.
Used SQL to mine data from multiple databases and tables.
Also gathered data from Salesforce.
Built ad hoc report with Business Object - Infoview to highlight metrics: impressions, searches, clicks, CTR, revenue, etc.
Created a dashboard that collects raw data live without the delay of applying business rules Designed A/B testing to highlight the effects of product enhancements or replacements.
Analyzed the results of A/B testing with advance Excel (Pivot table, Vlookup, etc) and present KPI and forecast to team members and management in PowerPoint.
Identified enhancements in existing online products to increase search relevancy and customer experience, as result increase in click through rate (CTR) & more revenue.
Loan Processor/Analyst 07/2004 to 06/2006 Company Name City , State
Validated and verified loan application information.
Compared application information to Database.
Analyzed supporting documentation on Automated Underwriting System.
Reviewed loan application package for completeness and accuracy.
Reconciled application information against system input, comparing individual data.
Calculated and analyzed debt to income ratio (i.e.
employment, tax returns, etc.).
Also funds to close (i.e.
verification of deposits, gift money, etc).
Coordinated rigorously with customers, boarding, processing, underwriting, closing, appraisal and escrow teams to close loans.
Education
Bachelor : Cognitive Science Computational Modeling May 2004 University of California City Cognitive Science Computational Modeling
",DIGITAL-MEDIA
13503650," MEDIA ADMINISTRATOR Professional Summary Articulate Executive Assistant driven to succeed and bring value to any task. Strategic planning and client relationship management expert. Creative professional with extensive project experience from concept to development. Talents include customer service, excellent listening skills and communication skills. Core Qualifications Proficiency in Word, Excel, Power Point, Lotus Notes/Outlook; Concur and Arriba - Internet Dedicated leader with a collaborative approach and result-driven focus Excel in leading teams and working independently Proactive and Results-oriented Recognized for eliminating errors and inconsistencies Experience Company Name September 2014 to Current Media Administrator City , State Review client accounts; manage budgets and monthly invoices. Request and process credits; communicate successfully with negotiators. Monitor multiple databases to keep track of discrepancies: clear in a timely manner; follow client guidelines. Successfully led key projects which resulted in completion before deadline. Company Name January 2013 to September 2014 Customer Liaison Level I Department of Ophthalmology City , State Answer inbound calls from patients and providers demonstrating Montefiore Excellence; schedule medical and diagnostic testing appointments, register new patients. Contribute to team effort by accomplishing related goals; excelled in quality scores. Effectively controlled the release of proprietary and confidential information for general patient lists. Manage multiple projects, competent in conflict resolution. Adhere to strict HIPAA compliance. Company Name August 2012 to November 2012 Executive Assistant City , State Provided assistance for Director of Medical House Calls Program preparing for Joint Commission Review; compilation of data and research. Successfully led special projects; reviewed patient satisfaction surveys, files and assisted administrative staff to meet deadlines. Company Name April 2012 to June 2012 Executive Assistant City , State Provided organizational support for Provost and administrative staff. Assigned to create spreadsheets for special projects, organized budget allocations for reconciling, reviewed student appeals and status. Prepared correspondence, accounting and financial documents for analysis. Responded to student requests and directed to appropriate persons, departments and resources. Company Name October 2010 to November 2011 Licensed Health Insurance Agent Customer Care Specialist City , State Received inbound calls for Humana Health Insurance Medicare Part C & D members. Identified billing and claims issues related to drug copay, deductibles, premiums and drug coverage; performed Rx calculations. Advised members of their out of pocket costs in coverage gaps. Adhered to HIPAA regulations, performed plan changes and enrollments for Medicare Advantage members during Annual Enrollment Period. Retrieved and updated customer information within various company databases; responded to member inquiries; resolved and/or reprocessed. Company Name May 2006 to January 2010 Administrative Assistant City , State Provided exceptional administrative support to C level executives including managing director,director and vice president in investment banking consumer foods department. Recommended while a contract employee by vice chairman to provide administrative support for senior vice president and CFO for late phone coverage. Managed calendars and screened telephone calls for managing director, director and vice president, scheduled conference calls for interdepartmental meetings; acted as department gatekeeper. Prepared domestic and international travel itineraries including ground transportation. Prepared accommodations international guest clients confirming passport and visa requirements; liaised well with airlines and client offices to verify all relevant details. Created and processed expense reports for corporate charges in timely manner; confirmed accuracy and resolved personal charges. Set up high level breakfast and lunches and catering for guest clients, negotiated off site locations and confirmed budget with business director, planned specialty menus and coordinated activities for visitors. Reconciled purchasing orders for office supplies and expedited payments. Classified information and filed all sensitive documents in compliance with security procedures. Education Briarcliffe College Associate of Arts : Paralegal Studies City , State , USA Completed 57 credits towards Associates of Arts Degree Professional Affiliations Member, Alumni Association Dress for Success Worldwide (2012-Present) Association of Professional Women's Group, Ambassador, Mentor Member, Alumni Association Henry Street Settlement (2012-Present) Job Essentials Training (JET) Board Member, Community Action Plan for Emergency Preparedness 2014 - Present Interests Writer - Preparing for publication 2015 Volunteer - Community activities - Community Harvest Skills Administrative support, conflict resolution, meetings, Outlook ","
MEDIA ADMINISTRATOR
Professional Summary
Articulate Executive Assistant driven to succeed and bring value to any task. Strategic planning and client relationship management expert. Creative professional with extensive project experience from concept to development. Talents include customer service, excellent listening skills and communication skills.
Core Qualifications
Proficiency in
Word, Excel, Power Point, Lotus Notes/Outlook; Concur and Arriba - Internet
Dedicated leader with a collaborative approach and result-driven focus
Excel in leading teams and working independently
Proactive and Results-oriented
Recognized for eliminating errors and inconsistencies
Experience
Company Name September 2014 to Current Media Administrator City , State
Review client accounts; manage budgets and monthly invoices.
Request and process credits; communicate successfully with negotiators.
Monitor multiple databases to keep track of discrepancies: clear in a timely manner; follow client guidelines.
Successfully led key projects which resulted in completion before deadline.
Company Name January 2013 to September 2014 Customer Liaison Level I Department of Ophthalmology City , State
Answer inbound calls from patients and providers demonstrating Montefiore Excellence; schedule medical and diagnostic testing appointments, register new patients.
Contribute to team effort by accomplishing related goals; excelled in quality scores.
Effectively controlled the release of proprietary and confidential information for general patient lists.
Manage multiple projects, competent in conflict resolution.
Adhere to strict HIPAA compliance.
Company Name August 2012 to November 2012 Executive Assistant City , State
Provided assistance for Director of Medical House Calls Program preparing for Joint Commission Review; compilation of data and research.
Successfully led special projects; reviewed patient satisfaction surveys, files and assisted administrative staff to meet deadlines.
Company Name April 2012 to June 2012 Executive Assistant City , State
Provided organizational support for Provost and administrative staff. Assigned to create spreadsheets for special projects, organized budget allocations for reconciling, reviewed student appeals and status.
Prepared correspondence, accounting and financial documents for analysis.
Responded to student requests and directed to appropriate persons, departments and resources.
Company Name October 2010 to November 2011 Licensed Health Insurance Agent Customer Care Specialist City , State
Received inbound calls for Humana Health Insurance Medicare Part C & D members.
Identified billing and claims issues related to drug copay, deductibles, premiums and drug coverage; performed Rx calculations. Advised members of their out of pocket costs in coverage gaps.
Adhered to HIPAA regulations, performed plan changes and enrollments for Medicare Advantage members during Annual Enrollment Period.
Retrieved and updated customer information within various company databases; responded to member inquiries; resolved and/or reprocessed.
Company Name May 2006 to January 2010 Administrative Assistant City , State
Provided exceptional administrative support to C level executives including managing director,director and vice president in investment banking consumer foods department. Recommended while a contract employee by vice chairman to provide administrative support for senior vice president and CFO for late phone coverage.
Managed calendars and screened telephone calls for managing director, director and vice president, scheduled conference calls for interdepartmental meetings; acted as department gatekeeper.
Prepared domestic and international travel itineraries including ground transportation.
Prepared accommodations international guest clients confirming passport and visa requirements; liaised well with airlines and client offices to verify all relevant details.
Created and processed expense reports for corporate charges in timely manner; confirmed accuracy and resolved personal charges.
Set up high level breakfast and lunches and catering for guest clients, negotiated off site locations and confirmed budget with business director, planned specialty menus and coordinated activities for visitors.
Reconciled purchasing orders for office supplies and expedited payments.
Classified information and filed all sensitive documents in compliance with security procedures.
Education
Briarcliffe College Associate of Arts : Paralegal Studies City , State , USA
Completed 57 credits towards Associates of Arts Degree
Professional Affiliations
Member, Alumni Association Dress for Success Worldwide (2012-Present) Association of Professional Women's Group, Ambassador, Mentor
Member, Alumni Association Henry Street Settlement (2012-Present)
Job Essentials Training (JET)
Board Member, Community Action Plan for Emergency Preparedness 2014 - Present
Interests
Writer - Preparing for publication 2015
Volunteer - Community activities - Community Harvest
Skills
Administrative support, conflict resolution, meetings, Outlook
",DIGITAL-MEDIA
" """">
Executive Associate Producer Producer January 1982 to January 1985 Company Name － City "," State
Worked directly with and for Bob Evans on several major motion pictures in a business development capacity.
Duties included:.
Feature film packaging.
Cast and crew development.
Negotiated major studio distribution agreements foreign and domestic.
Negotiated all contracts for ancillary rights", and financing, budgeting
17111768," INFORMATION TECHNOLOGY PROJECT MANAGER SYSTEM ANALYSIS (SYSANALSYS) [GS-2210-12] Professional Overview Highly-qualified Department of Defense (DoD) Program Manager (PM) professional, driven to maximize Mission Partner (MP) operational efficiency through planning, project management and Infrastructure Technology (IT) expertise. Excels at building dynamic team relationships and achieves project management process improvements. Looking to continue federal career as a strategic planner possessing exceptional knowledge understanding support agreements, basis of estimates, fiscal analysis, financial reporting, cost projections, business proposals and increased overall responsibilities within federal service. Relevant Professional Experience January 2010 to Current Company Name City , State Information Technology Project Manager System Analysis (SYSANALSYS) [GS-2210-12] *Holds Active Security Clearance*  Member of the Development and Business Center for Defense Logistics Agency (DLA), Defense Finance and Accounting Service (DFAS) Program Management Office (PMO), as well as the Mission Partner Engagement Office (MPEO)/Engagement Executive (EE) team (BDM11). Principle Job Duties: Engage with various DISA mission partners to provide critical IT requirement proficiency and Project Management support leveraging the DISA End-to-End (E-2-E) Business Flow Process Positioned as the DISA Program Manager for DLA's dynamic and complex Enterprise Business Systems (EBS) Test and Development (TD) environment which generates $39 million in annual revenue for the agency Also serving as the primary DISA Subject Matter Expert (SME) government Program Lead (PL) for the DoD mandated Federal Data Center Consolidation Initiative (FDCCI) providing IT and project support for Defense Contract Management Agency (DCMA), Defense Manpower Data Center (DMDC), Office of Personnel Management (OPM) and DFAS DISA Project Manager support includes skill(s) in the following: Serving as the primary Point of Contact (POC) to the Mission Partner for identifying, tracking, managing and resolving project issues within Operational Environments (OEs) and applications Strong in-depth knowledge and understanding of DISA computing service offerings Providing functional and technical requirement analysis of all new DISA Mission Partner project initiatives through Service Request Forms (SRFs) Create workload utilization documentation of customer environments Schedule and facilitate Mission Partner stakeholder meetings to ensure all project risk has been identified and mitigated Develop and manage the overall project work plan for each Mission Partner project to be certain all workload has been  identified and completed on time Coordinate with DISA Information Assurance (IA) personnel to ensure that Mission Partner IT systems have the required DoD Information Assurance Certificates and Accreditation Process (DIACAP) package completed, making certain the customer is in compliance before implementation of their application(s) Effectively manage project scope to ensure baseline time frames and tasks are delivered, unless changes were approved through the Baseline Change Request (BCR) process. Proactively manage the development of customer business proposals which are derived from approved Bill of Materials (BOM) and Solution Designs (SD) Monitor the timely acceptance of all project basis of estimate and receipt of Mission Partner funding Analyze and coordinate with customer to review upcoming Fiscal Year (FY) cost projection Ensure that the processing of Authorization Increases (AI) have been accepted Monitor the judicious execution of all preparation activities for Initial Operating Environment (IOE) of all Mission Partner IT systems, including arrival of hardware infrastructure and software delivery Completing the IOE checklist while staying in direct communication with the Customer Account Representative (CAR) assigned to the application(s) to assist in initiating Mission Partner billing to the appropriate Billing Account Number (BAN), for both implementation and recurring charges Coordinate with customer and CAR to review support agreement for application(s) Ensure that the timely execution of all Initial Operating Capability (IOC) preparation activities have been completed - including application build and testing have been concluded, Security Technical Implementation Guides (STIGs) have been applied, proper ports and protocols have been identified, Enclave Connection Authority (ECA) has been approved by the proper Designating Approval Authority (DAA) and Go-Live has been coordinated Transitioning projects to operational sustainment
of all closeout activities resulting in Full Operational Capability (FOC) DISA Project Manager experienced in various technologies: Multiple hardware OE chip-sets including x-86, Itanium, SPARC and PA-RISC Multiple software Operating Systems (OS) including Windows Server 2008 R2, Windows Server 2012 R2, Red Hat Enterprise Linux (RHEL), Hewlett Packard UNIX (HPUX), Solaris and SUSE Relational Database Management Systems (RDBMS) such as Oracle and Microsoft SQL ?Converged IT systems including Hewlett Packard (HP) HANA appliance and System Analyses Program (SAP) Business Warehouse Accelerator (BWA) Virtual Operating Environment (VOE) platforms such as Microsoft VMWare ?Cloud computing environments such as DISA milCloud Various enterprise storage platforms including Storage Area Network (SAN), Network Attached Storage (NAS) and Content Addressable Storage (CAS) ?Numerous enterprise storage vendor devices such as Hitachi Virtual Storage Platform (VSP) and HP 3Par for SAN, NetApp for NAS and EMC Centera for CAS Application and database consolidation devices including Oracle Supercluster Disaster Recovery (DR) / Continuity of Operations (COOP) planning and initiation While supporting Mission Partner projects, IT systems and overall initiatives, important knowledge has been obtained in the following competencies:  Defining and collecting tracking metrics to ensure that project deliverables are produced, accurate and accounted for Facilitating project meetings with DISA internal team members, Mission Partners and various stakeholders Hosting collaboration sessions dedicated to developing project scope, formulate agendas and negotiate schedules ?Managing expectations of Mission Partner IT requests and notional time frames for project completion Providing excellent customer service to ensure Mission Partner obtains operational sustainment for their applications and environments Technical analysis of DISA Capacity Services IT solutions Initiating processes to ensure project objectives are completed Negotiate with Mission Partner to solve complex technical and schedule hurdles ?Comparative analysis of modified business proposal from the original estimate Analyze proof-of-concept solutions Application migrations ?Compile and dissemination of all project documentation and noteworthy information to appropriate customer stakeholders Presenting clear and concise weekly project status reports to management Creating senior leadership briefings for high visibility Mission Partner initiatives ? Supplementary key proficiencies: A ccumulated an average rating score of 4.57 (outstanding) over
the previous five years during annual Performance Work Plan &
Appraisal review Superior oral and written communication skills Able to convey highly technical concepts in a manner that all can understand Strong technical acumen allows the development of trusted relationships with Mission Partner and DISA functional teams Routinely manages a demanding workload in spite of limited resources, conflicting priorities and demanding customers Outstanding team member willing to share knowledge, experience and recommendations with co-workers Willingly takes additional workload and responsibilities to support the overall agency mission A consummate professional that represents DISA in an articulate and professional manner Holds self to highest standards January 2010 to January 2014 Company Name City , State Relevant Training: Action Officer Course Acquisition Training 101 Aspiring Leaders Briefing Techniques Customer Service Excellence Empowerment Interpersonal Communication Network Operations 100 Planning, Programming, Budgeting and Execution course Teambuilding This Is Transforming DISA August 2009 to January 2010 Company Name City , State Computer Technician Specialist Managed, provisioned, configured, built and staged operational computer systems for Navy/Marine Corps Intranet project March 2008 to August 2009 Company Name City , State IT Specialist STEP (Student Technology Education Program) Reported to Lead Supervisor of DISA Naval service desk support Independently managed and filed data tape entry into appropriate storage drives Consistently received excellent evaluations on reviews Education and Coursework 2015 Shippensburg University City , State , USA Organizational Development and Leadership (ODL) Master of Science Concentration: Public Organizations Relevant Courses: Applied Organizational Leadership and Analysis Ethics for Public Service Managers Leadership, Charge and Innovation Leadership, Theory and Practice Policy Implementation and Administration Public Policy Analysis Organizational Theory and Behavior Research Methods ? 2009 YTI Career Technical Instituation City , State , USA Network and Internet Security Administration (NISA) Associate Technical Relevant Areas of Study: Applications Computer hardware and technology Operating systems and provisioning Virtual machines Security and system hardening Network configurations Backup imaging and disaster recovery 2006 Millersville University City , State , USA Sociology Bachelor of Arts Certifications, Training and Noteables CompTIA Security+ certified (active) Information Technology Infrastructure Library (ITIL) Foundation Certification in IT Service Management Foundations of Project Management for IT Professionals Introduction to IT Project Management The Project Management Professional (PMP) Certification Exam Camp Microsoft Project 2010 Level 1 and 2 Training Defense Acquisition University: Developing a Systems Engineering Plan Defense Acquisition University: DISA Information Systems Engineering Seminar (ISES) Defense Acquisition University: Engineering Management Workshop (EMW) Defense Acquisition University: Fundamentals of System Acquisition Management Was a member of the System Integration and Delivery (SID) proposal evaluation team to negotiate new vendor award. The SID team support contract is worth $45 million ","
INFORMATION TECHNOLOGY PROJECT MANAGER SYSTEM ANALYSIS (SYSANALSYS) [GS-2210-12]
Professional Overview
Highly-qualified Department of Defense (DoD) Program Manager (PM) professional, driven to maximize Mission Partner (MP) operational efficiency through planning, project management and Infrastructure Technology (IT) expertise. Excels at building dynamic team relationships and achieves project management process improvements. Looking to continue federal career as a strategic planner possessing exceptional knowledge understanding support agreements, basis of estimates, fiscal analysis, financial reporting, cost projections, business proposals and increased overall responsibilities within federal service.
Relevant Professional Experience
January 2010 to Current
Company Name City , State Information Technology Project Manager System Analysis (SYSANALSYS) [GS-2210-12]
*Holds Active Security Clearance* 
Member of the Development and Business Center for Defense Logistics Agency (DLA), Defense Finance and Accounting Service (DFAS) Program Management Office (PMO), as well as the Mission Partner Engagement Office (MPEO)/Engagement Executive (EE) team (BDM11).
Principle Job Duties:
Engage with various DISA mission partners to provide critical IT requirement proficiency and Project Management support leveraging the DISA End-to-End (E-2-E) Business Flow Process
Positioned as the DISA Program Manager for DLA's dynamic and complex Enterprise Business Systems (EBS) Test and Development (TD) environment which generates $39 million in annual revenue for the agency
Also serving as the primary DISA Subject Matter Expert (SME) government Program Lead (PL) for the DoD mandated Federal Data Center Consolidation Initiative (FDCCI) providing IT and project support for Defense Contract Management Agency (DCMA), Defense Manpower Data Center (DMDC), Office of Personnel Management (OPM) and DFAS
DISA Project Manager support includes skill(s) in the following:
Serving as the primary Point of Contact (POC) to the Mission Partner for identifying, tracking, managing and resolving project issues within Operational Environments (OEs) and applications
Strong in-depth knowledge and understanding of DISA computing service offerings
Providing functional and technical requirement analysis of all new DISA Mission Partner project initiatives through Service Request Forms (SRFs)
Create workload utilization documentation of customer environments
Schedule and facilitate Mission Partner stakeholder meetings to ensure all project risk has been identified and mitigated
Develop and manage the overall project work plan for each Mission Partner project to be certain all workload has been  identified and completed on time
Coordinate with DISA Information Assurance (IA) personnel to ensure that Mission Partner IT systems have the required DoD Information Assurance Certificates and Accreditation Process (DIACAP) package completed, making certain the customer is in compliance before implementation of their application(s)
Effectively manage project scope to ensure baseline time frames and tasks are delivered, unless changes were approved through the Baseline Change Request (BCR) process.
Proactively manage the development of customer business proposals which are derived from approved Bill of Materials (BOM) and Solution Designs (SD)
Monitor the timely acceptance of all project basis of estimate and receipt of Mission Partner funding
Analyze and coordinate with customer to review upcoming Fiscal Year (FY) cost projection
Ensure that the processing of Authorization Increases (AI) have been accepted
Monitor the judicious execution of all preparation activities for Initial Operating Environment (IOE) of all Mission Partner IT systems, including arrival of hardware infrastructure and software delivery
Completing the IOE checklist while staying in direct communication with the Customer Account Representative (CAR) assigned to the application(s) to assist in initiating Mission Partner billing to the appropriate Billing Account Number (BAN), for both implementation and recurring charges
Coordinate with customer and CAR to review support agreement for application(s)
Ensure that the timely execution of all Initial Operating Capability (IOC) preparation activities have been completed - including application build and testing have been concluded, Security Technical Implementation Guides (STIGs) have been applied, proper ports and protocols have been identified, Enclave Connection Authority (ECA) has been approved by the proper Designating Approval Authority (DAA) and Go-Live has been coordinated
Transitioning projects to operational sustainment
of all closeout activities resulting in Full Operational Capability (FOC)
DISA Project Manager experienced in various technologies:
Multiple hardware OE chip-sets including x-86, Itanium, SPARC and PA-RISC
Multiple software Operating Systems (OS) including Windows Server 2008 R2, Windows Server 2012 R2, Red Hat Enterprise Linux (RHEL), Hewlett Packard UNIX (HPUX), Solaris and SUSE
Relational Database Management Systems (RDBMS) such as Oracle and Microsoft SQL
?Converged IT systems including Hewlett Packard (HP) HANA appliance and System Analyses Program (SAP) Business Warehouse Accelerator (BWA)
Virtual Operating Environment (VOE) platforms such as Microsoft VMWare
?Cloud computing environments such as DISA milCloud
Various enterprise storage platforms including Storage Area Network (SAN), Network Attached Storage (NAS) and Content Addressable Storage (CAS)
?Numerous enterprise storage vendor devices such as Hitachi Virtual Storage Platform (VSP) and HP 3Par for SAN, NetApp for NAS and EMC Centera for CAS
Application and database consolidation devices including Oracle Supercluster
Disaster Recovery (DR) / Continuity of Operations (COOP) planning and initiation
While supporting Mission Partner projects, IT systems and overall initiatives, important knowledge has been obtained in the following competencies: 
Defining and collecting tracking metrics to ensure that project deliverables are produced, accurate and accounted for
Facilitating project meetings with DISA internal team members, Mission Partners and various stakeholders
Hosting collaboration sessions dedicated to developing project scope, formulate agendas and negotiate schedules
?Managing expectations of Mission Partner IT requests and notional time frames for project completion
Providing excellent customer service to ensure Mission Partner obtains operational sustainment for their applications and environments
Technical analysis of DISA Capacity Services IT solutions
Initiating processes to ensure project objectives are completed
Negotiate with Mission Partner to solve complex technical and schedule hurdles
?Comparative analysis of modified business proposal from the original estimate
Analyze proof-of-concept solutions
Application migrations
?Compile and dissemination of all project documentation and noteworthy information to appropriate customer stakeholders
Presenting clear and concise weekly project status reports to management
Creating senior leadership briefings for high visibility Mission Partner initiatives
?
Supplementary key proficiencies:
A ccumulated an average rating score of 4.57 (outstanding) over
the previous five years during annual Performance Work Plan &
Appraisal review
Superior oral and written communication skills
Able to convey highly technical concepts in a manner that all can understand
Strong technical acumen allows the development of trusted relationships with Mission Partner and DISA functional teams
Routinely manages a demanding workload in spite of limited resources, conflicting priorities and demanding customers
Outstanding team member willing to share knowledge, experience and recommendations with co-workers
Willingly takes additional workload and responsibilities to support the overall agency mission
A consummate professional that represents DISA in an articulate and professional manner
Holds self to highest standards
January 2010 to January 2014
Company Name City , State
Relevant Training:
Action Officer Course
Acquisition Training 101
Aspiring Leaders
Briefing Techniques
Customer Service Excellence
Empowerment
Interpersonal Communication
Network Operations 100
Planning, Programming, Budgeting and Execution course
Teambuilding
This Is Transforming DISA
August 2009 to January 2010
Company Name City , State Computer Technician Specialist
Managed, provisioned, configured, built and staged operational computer systems for Navy/Marine Corps Intranet project
March 2008 to August 2009
Company Name City , State IT Specialist STEP (Student Technology Education Program)
Reported to Lead Supervisor of DISA Naval service desk support
Independently managed and filed data tape entry into appropriate storage drives
Consistently received excellent evaluations on reviews
Education and Coursework
2015
Shippensburg University City , State , USA Organizational Development and Leadership (ODL) Master of Science
Concentration: Public Organizations
Relevant Courses:
Applied Organizational Leadership and Analysis
Ethics for Public Service Managers
Leadership, Charge and Innovation
Leadership, Theory and Practice
Policy Implementation and Administration
Public Policy Analysis
Organizational Theory and Behavior
Research Methods
?
2009
YTI Career Technical Instituation City , State , USA Network and Internet Security Administration (NISA) Associate Technical
Relevant Areas of Study:
Applications
Computer hardware and technology
Operating systems and provisioning
Virtual machines
Security and system hardening
Network configurations
Backup imaging and disaster recovery
2006
Millersville University City , State , USA Sociology Bachelor of Arts
Certifications, Training and Noteables
CompTIA Security+ certified (active)
Information Technology Infrastructure Library (ITIL) Foundation Certification in IT Service Management
Foundations of Project Management for IT Professionals
Introduction to IT Project Management
The Project Management Professional (PMP) Certification Exam Camp
Microsoft Project 2010 Level 1 and 2 Training
Defense Acquisition University: Developing a Systems Engineering Plan
Defense Acquisition University: DISA Information Systems Engineering Seminar (ISES)
Defense Acquisition University: Fundamentals of System Acquisition Management
Was a member of the System Integration and Delivery (SID) proposal evaluation team to negotiate new vendor award. The SID team support contract is worth $45 million
",INFORMATION-TECHNOLOGY
28697203," AS INFORMATION TECHNOLOGY PROJECT MANAGER Summary SUMMARY Skilled IT professional with 7 years of proven success in developing and leading cross-functional
technical teams to execute and deliver major technology initiatives using the Agile methodology and
Scaled Agile Framework (SAFe). Well-versed in managing projects with co-located and off-site teams.
Expertise in gathering and translating requirements, leading scrum teams, and release management,
including owning the release management lifecycle for multiple applications across different
environments. Skills Agile methodology Project management SAFe Program Increment (PI) Planning Scrum / Kanban / Scrumban Aptitude for resolving challenging problems Client relations Team building Release management Scrum master / Business analyst Atlassian suite (JIRA, Confluence, Trello) Public Trust Clearance Level 4 Agile Approach Budget Business analyst Concept Client Client relations Features Functional Team building Managing Meetings Procurement Project Management Project plans Real-time Risk-assessment SCADA Supervisory Control and Data Acquisition Fluent in Spanish Upgrade Experience Company Name | City , State INFORMATION TECHNOLOGY PROJECT MANAGER 03/2019 - Current Support Design-Build Supervisory Control and Data Acquisition (SCADA) Upgrade
Project using project management expertise. Identify and implement technology tools to facilitate resource planning for multiple
projects, identify interdivisional dependencies, encourage real-time team
collaboration, and develop streamlined workflows to expedite project submittal
reviews. Introduced the concept of SAFe to lead planning event to prioritize fiscal year
acquisition and procurement needs based on project criticality and available
internal resources. Developed annual planning process to support capital improvement planning
activities such as project identification and prioritization. Company Name | City , State AGILE PROJECT MANAGER 10/2014 - 03/2019 Led transition of risk-assessment tools from downloadable software to web-based
platform, including EPA's Vulnerability Self Assessment Tool, Climate Resilience
Evaluation and Awareness Tool (CREAT), and the Workshop Planner for Climate
Change and Extreme Events Adaptation tool. Developed project plans and cost estimates with well-defined milestones in
collaboration with project team and subcontractors for each contract period of
performance. Tracked project level-of-effort and budget expenditures to enable the team to
deliver work products while managing changes to scope, schedule, and budget. Provided cost projections using labor rates to manage specific project tasks from
project inception to completion. Tracked resource availability and allocate staff according to client priorities for the
project goals and timeline. Managed communication of project status, including risks, within the project team
and external to the project team. Gathered and communicated performance metrics and develop performance
reports. Identified and managed project risks, defined opportunities for improvement, and
worked with the project team and senior leaders to establish corrective actions. Worked with team members to participate in the quarterly SAFe PI planning events
to develop realistic work plans and release timelines for client-prioritized
workstreams. Company Name | City , State RELEASE MANAGER 10/2014 - 03/2019 Negotiated, planned, and managed all release activities identifying risks and
corresponding solutions to maintain the release schedule. Established deployment needs and ensured compatible architecture and
configuration of final deliverable. Facilitated production readiness reviews and release retrospective meetings with
the project team. Served as the primary point of contact with IT partners in deployment planning
activities using a Scrumban (Agile and Kanban) approach. Identified ways to optimize platform capabilities and maximize efficiencies. Identified issues and performed root-cause analysis. Ensured all changes met readiness criteria prior to deployment. Worked with developers to resolve deployment issues and system outages. Tracked release metrics to identify process improvements. Conducted functional configuration audits and physical configuration audits to
meet CMMI standards. Company Name | City , State BUSINESS ANALYST / SCRUM MASTER 10/2014 - 03/2019 Facilitated requirements meetings and grooming sessions with the development
team and the client to identify desired features and functionality. Facilitated daily scrums, sprint reviews, sprint retrospectives, and sprint planning
with the project team. Captured and translated requirements to the development team via Jira,
Confluence, and during daily scrums. Tested the application across desired platforms in the development, staging, and
production environments to ensure proper implementation of requirements. Education and Training Scaled Agile Framework (SAFe) 4 Agilist certification 2019 Project Management Professional (PMP) 2018 American University | State Master of Arts in International Affairs 2011 American University | State Master of Arts in Natural Resources 2011 Clemson University | City , State Bachelor of Arts in Biological Sciences 2008 Languages Fluent in Spanish ","
INFORMATION TECHNOLOGY PROJECT MANAGER
Summary
SUMMARY Skilled IT professional with 7 years of proven success in developing and leading cross-functional
technical teams to execute and deliver major technology initiatives using the Agile methodology and
Scaled Agile Framework (SAFe). Well-versed in managing projects with co-located and off-site teams.
Expertise in gathering and translating requirements, leading scrum teams, and release management,
including owning the release management lifecycle for multiple applications across different
environments.
Skills
Agile methodology
Project management
SAFe Program Increment (PI) Planning
Scrum / Kanban / Scrumban
Aptitude for resolving challenging problems
Client relations
Team building
Release management
Scrum master / Business analyst
Atlassian suite (JIRA, Confluence, Trello)
Public Trust Clearance Level 4
Agile
Approach
Budget
Business analyst
Concept
Client
Client relations
Features
Functional
Team building
Managing
Meetings
Procurement
Project Management
Project plans
Real-time
Risk-assessment
SCADA
Supervisory Control and Data Acquisition
Fluent in Spanish
Upgrade
Experience
Company Name | City , State INFORMATION TECHNOLOGY PROJECT MANAGER 03/2019 - Current
Support Design-Build Supervisory Control and Data Acquisition (SCADA) Upgrade
Project using project management expertise.
Identify and implement technology tools to facilitate resource planning for multiple
projects, identify interdivisional dependencies, encourage real-time team
collaboration, and develop streamlined workflows to expedite project submittal
reviews.
Introduced the concept of SAFe to lead planning event to prioritize fiscal year
acquisition and procurement needs based on project criticality and available
internal resources.
Developed annual planning process to support capital improvement planning
activities such as project identification and prioritization.
Company Name | City , State AGILE PROJECT MANAGER 10/2014 - 03/2019
Led transition of risk-assessment tools from downloadable software to web-based
platform, including EPA's Vulnerability Self Assessment Tool, Climate Resilience
Evaluation and Awareness Tool (CREAT), and the Workshop Planner for Climate
Change and Extreme Events Adaptation tool.
Developed project plans and cost estimates with well-defined milestones in
collaboration with project team and subcontractors for each contract period of
performance.
Tracked project level-of-effort and budget expenditures to enable the team to
deliver work products while managing changes to scope, schedule, and budget.
Provided cost projections using labor rates to manage specific project tasks from
project inception to completion.
Tracked resource availability and allocate staff according to client priorities for the
project goals and timeline.
Managed communication of project status, including risks, within the project team
and external to the project team.
Gathered and communicated performance metrics and develop performance
reports.
Identified and managed project risks, defined opportunities for improvement, and
worked with the project team and senior leaders to establish corrective actions.
Worked with team members to participate in the quarterly SAFe PI planning events
to develop realistic work plans and release timelines for client-prioritized
workstreams.
Company Name | City , State RELEASE MANAGER 10/2014 - 03/2019
Negotiated, planned, and managed all release activities identifying risks and
corresponding solutions to maintain the release schedule.
Established deployment needs and ensured compatible architecture and
configuration of final deliverable.
Facilitated production readiness reviews and release retrospective meetings with
the project team.
Served as the primary point of contact with IT partners in deployment planning
activities using a Scrumban (Agile and Kanban) approach.
Identified ways to optimize platform capabilities and maximize efficiencies.
Identified issues and performed root-cause analysis.
Ensured all changes met readiness criteria prior to deployment.
Worked with developers to resolve deployment issues and system outages.
Tracked release metrics to identify process improvements.
Conducted functional configuration audits and physical configuration audits to
meet CMMI standards.
Company Name | City , State BUSINESS ANALYST / SCRUM MASTER 10/2014 - 03/2019
Facilitated requirements meetings and grooming sessions with the development
team and the client to identify desired features and functionality.
Facilitated daily scrums, sprint reviews, sprint retrospectives, and sprint planning
with the project team.
Captured and translated requirements to the development team via Jira,
Confluence, and during daily scrums.
Tested the application across desired platforms in the development, staging, and
production environments to ensure proper implementation of requirements.
American University | State Master of Arts in International Affairs 2011
American University | State Master of Arts in Natural Resources 2011
Clemson University | City , State Bachelor of Arts in Biological Sciences 2008
Languages
Fluent in Spanish
",INFORMATION-TECHNOLOGY
91635250," Christopher Townes Summary Knowledgeable Information Technology Specialist capable of setting up and optimizing workstations, training users and assisting with process improvement implementation in diverse areas. Familiar with Cicso business practices and IT standards. Excellent skills in infrastructure, data management, and enterprise operations. Systematic IT professional proficient in network, project and emergency management. Able to install hardware, patch software and configure internal systems. Complex problem-solver with top-notch planning and communication strengths. History of maintaining equipment, updating software and handling network security with an organized and systematic focus. Strong multitasker with excellent communication and planning abilities. Effective at configuring user desktops, laptops, servers and connected devices to work within company and security guidelines. Successful at coordinating file systems, content filters and user accounts. Proficient Information Systems Technician successful at troubleshooting technical issues and training end-users. Skilled in problem-solving and solution management. Comfortable working in teams or individually to maintain and expand technology performance. Skills Routers Staff Management Hardware Troubleshooting Network Administration Cisco Help Desk Support Cisco Switching Cisco Routers Hardware Installations Learning Strategies Software Updates Repairing System Testing Software Operation Monitoring Problem-Solving Skills Excellent Interpersonal Skills End-User Support Repair Advanced Computer Proficiency Industry Needs Awareness Contract Review Proficiency Company Policy Adherence Device Configuration Hardware and Software Installation Technical Support Hardware Updates Hardware and Software Problem Diagnosis Security Protocols Security Oversight Speaking Experience Information Technology Specialist City , State Company Name / Feb 2015 to Feb 2021 Created new accounts, reset passwords and configured access to servers and file management software for users. Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries. Maintained records, logs and lifecycle documentation of work requests. Mentored other technologists and support professionals to provide professional development and skill enhancement. Increased overall company performance through improved IT uptime and cost reductions. Coordinated ongoing performance assurance for software applications and automated performance test scripts. Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements. Tested performance, functionality and security of network systems, individual workstations and peripheral devices. Devised automation, backup and recovery protocols to preserve and safeguard data. Maintained and controlled server room, wireless network, and server infrastructure. Led working groups to develop mitigation strategies and prepare standard operating procedures. Assessed customer bug reports and enhancement requests and prioritized development to streamline response. Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers. Implemented unit and integration testing protocols to consistently deliver high quality, functional features with minimal defects. Authored and distributed training manuals for handheld computers and devices used by staff. Provided onsite IT and AV technical support for 4000 staff members. Developed online documentation for common processes for both support staff and end-users. Kept hardware and software systems current with latest patches and current licenses. Directed account management and customer training on company technical software and tools for new accounts and new users. Computer Repair Technician City , State Company Name / Jun 2016 to Feb 2017 Checked in computers and performed diagnostics for repair. Updated or installed software for customers to ensure computer efficiency. Backed up data each evening, helping alleviate lost information following malware incident. Identified hardware issues caused by component failures using approved diagnostic tools. Upgraded laptops/desktops, improving speed and performance. Supported employees with advanced troubleshooting on helpdesk tickets. Built and repaired Lenovo computers according to schedule. Configured computers to network drivers and connected to printers and other peripheral equipment. Installed appropriate security patches to eliminate security vulnerabilities. Updated software versions with patches and new installations to close security loopholes and protect users. Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes. Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions. Reviewed current hardware and software configurations and recommended modifications to increase system speed. Removed malware and viruses from laptops and desktop systems using specialized software. Observed system functioning and entered commands to test different areas of operations. Disassembled computer systems to troubleshoot and resolve hardware issues. Correctional Officer City , State Company Name / Mar 2014 to Dec 2014 Detected potential threats and quickly defused conflicts. Conducted internal security checks to ascertain inmate safety. Maintained clear and open communications with all facility areas to support efficient and safe operations. Supervised inmates during day-to-day activities. Maintained correct physical head count at all times. Informed inmates and visitors of rules, safety and security procedures and responsibilities. Observed and directed inmates during recreation, visits, telephone and shower time. Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates. Transported inmates to and from personal appointments, including medical and dental appointments, funerals, work details and court hearings. Maintained records and logs of man hours, materials and equipment used. Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict. Promoted rehabilitation of offenders and maintained safety of staff and residents. Received property from incoming inmates, provided receipts and inspected items for contraband. Supervised activities of adolescents in residential setting. Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities. Instructed inmates on work detail and oversaw work-site transportation. Maintained appropriate control, security and well-being over those detained. Maintained communications with staff and inmate body to maintain safe, effective prison environment. Applied non-violent response tools and physical restraint during problematic situations. Inspected cells and conducted random searches of common areas. Assisted in restraining violent and unruly inmates. Maintained daily logs of shift activity. Transported inmates to and from work sites with optimal security procedures. Education and Training Some College (No Degree) University Of Advancing Technology City , State ","
Christopher Townes
Summary
Knowledgeable Information Technology Specialist capable of setting up and optimizing workstations, training users and assisting with process improvement implementation in diverse areas. Familiar with Cicso business practices and IT standards. Excellent skills in infrastructure, data management, and enterprise operations. Systematic IT professional proficient in network, project and emergency management. Able to install hardware, patch software and configure internal systems. Complex problem-solver with top-notch planning and communication strengths. History of maintaining equipment, updating software and handling network security with an organized and systematic focus. Strong multitasker with excellent communication and planning abilities. Effective at configuring user desktops, laptops, servers and connected devices to work within company and security guidelines. Successful at coordinating file systems, content filters and user accounts. Proficient Information Systems Technician successful at troubleshooting technical issues and training end-users. Skilled in problem-solving and solution management. Comfortable working in teams or individually to maintain and expand technology performance.
Skills
Routers
Staff Management
Hardware Troubleshooting
Network Administration
Cisco
Help Desk Support
Cisco Switching
Cisco Routers
Hardware Installations
Learning Strategies
Software Updates
Repairing
System Testing Software
Operation Monitoring
Problem-Solving Skills
Excellent Interpersonal Skills
End-User Support
Repair
Advanced Computer Proficiency
Industry Needs Awareness
Contract Review Proficiency
Company Policy Adherence
Device Configuration
Hardware and Software Installation
Technical Support
Hardware Updates
Hardware and Software Problem Diagnosis
Security Protocols
Security Oversight
Speaking
Experience
Information Technology Specialist City , State Company Name / Feb 2015 to Feb 2021
Created new accounts, reset passwords and configured access to servers and file management software for users.
Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
Maintained records, logs and lifecycle documentation of work requests.
Mentored other technologists and support professionals to provide professional development and skill enhancement.
Increased overall company performance through improved IT uptime and cost reductions.
Coordinated ongoing performance assurance for software applications and automated performance test scripts.
Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
Tested performance, functionality and security of network systems, individual workstations and peripheral devices.
Devised automation, backup and recovery protocols to preserve and safeguard data.
Maintained and controlled server room, wireless network, and server infrastructure.
Led working groups to develop mitigation strategies and prepare standard operating procedures.
Assessed customer bug reports and enhancement requests and prioritized development to streamline response.
Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers.
Implemented unit and integration testing protocols to consistently deliver high quality, functional features with minimal defects.
Authored and distributed training manuals for handheld computers and devices used by staff.
Provided onsite IT and AV technical support for 4000 staff members.
Developed online documentation for common processes for both support staff and end-users.
Kept hardware and software systems current with latest patches and current licenses.
Directed account management and customer training on company technical software and tools for new accounts and new users.
Computer Repair Technician City , State Company Name / Jun 2016 to Feb 2017
Checked in computers and performed diagnostics for repair.
Updated or installed software for customers to ensure computer efficiency.
Backed up data each evening, helping alleviate lost information following malware incident.
Identified hardware issues caused by component failures using approved diagnostic tools.
Upgraded laptops/desktops, improving speed and performance.
Supported employees with advanced troubleshooting on helpdesk tickets.
Built and repaired Lenovo computers according to schedule.
Configured computers to network drivers and connected to printers and other peripheral equipment.
Installed appropriate security patches to eliminate security vulnerabilities.
Updated software versions with patches and new installations to close security loopholes and protect users.
Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
Reviewed current hardware and software configurations and recommended modifications to increase system speed.
Removed malware and viruses from laptops and desktop systems using specialized software.
Observed system functioning and entered commands to test different areas of operations.
Disassembled computer systems to troubleshoot and resolve hardware issues.
Correctional Officer City , State Company Name / Mar 2014 to Dec 2014
Detected potential threats and quickly defused conflicts.
Conducted internal security checks to ascertain inmate safety.
Maintained clear and open communications with all facility areas to support efficient and safe operations.
Supervised inmates during day-to-day activities.
Maintained correct physical head count at all times.
Informed inmates and visitors of rules, safety and security procedures and responsibilities.
Observed and directed inmates during recreation, visits, telephone and shower time.
Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
Transported inmates to and from personal appointments, including medical and dental appointments, funerals, work details and court hearings.
Maintained records and logs of man hours, materials and equipment used.
Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
Promoted rehabilitation of offenders and maintained safety of staff and residents.
Received property from incoming inmates, provided receipts and inspected items for contraband.
Supervised activities of adolescents in residential setting.
Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
Instructed inmates on work detail and oversaw work-site transportation.
Maintained appropriate control, security and well-being over those detained.
Maintained communications with staff and inmate body to maintain safe, effective prison environment.
Applied non-violent response tools and physical restraint during problematic situations.
Inspected cells and conducted random searches of common areas.
Assisted in restraining violent and unruly inmates.
Maintained daily logs of shift activity.
Transported inmates to and from work sites with optimal security procedures.
Education and Training
Some College (No Degree) University Of Advancing Technology City , State
",INFORMATION-TECHNOLOGY
11698189," HR EMPLOYEE RELATIONS SPECIALIST Summary Dedicated and self-motivated professional with experience in providing outstanding support
to business partners. Skillful in tracking details, office management, and following-up with internal
and external partners to ensure ontime completion of projects. Possesses easily transferable skills such as organization, working with teams, time
keeping/payroll and business writing. Highlights ADP Payroll System Microsoft Office Suite (Word, Excel, Outlook, Publisher and PowerPoint) Accomplishments As a Programs Director, created a fundraiser for the United Negro College Fund that raised over $2500. Planned networking events for employees Held leadership roles within the Order of the Eastern Star where responsible for membership, accounting, and event planning Experience 02/2015 to Current HR Employee Relations Specialist Company Name － City , State Conducted Investigations and resolutions of  workplace issues/inquiries from field employees and management. Served as a partner for managers and employees by ensuring application of company policies and procedures. Created and conducted training for hourly and salaried employees. Support performance management process for all employees. Partnered with Equifax and Unemployment Cost Control to research and respond to unemployment claims. 02/2014 to 02/2015 Store Operations Associate Company Name － City , State Monitored inventory control, processed physical counts of all merchandise, organized and secured all inventory
(including cellular devices and accessories), and responsible for shipping and receiving of inventory. Investigated and resolved any inventory discrepancies. Merchandising, assist with floor sets, create service desk tickets for defective equipment. Processed customer trade-in's and returns (cellular devices and accessories). Provided general customer service and process account payments to assist account holders. 01/2001 to 01/2013 Clerical/Staff Associate IV Company Name － City , State 02/1753 Verified and updated business caption listings in (database) Common Suite System using setup forms
received from the Directory Marketing Unit group. Review each Directory Listing Report in detail to confirm the accuracy of the data. Correct discrepancies between written order requests and database system. Interpret, verify, analyze and input listings from advertising orders. Input payroll, provided payroll administrative support for employees. Execute directory specific reports to prepare the white pages business section for final printing and
shipping to external customers. Conducted training sessions for all new hires on writing service orders via NetMeeting (web-based) and
classroom setting. Created learning materials including policy & procedure manuals utilized company wide. Education Bachelor of Science : Network Information & Technology Administration Eastern Michigan University － City , State Network Information & Technology Administration MBA : Management Davenport University － City , State Currently enrolled Skills Critical Thinking Conflict Resolution Leadership Integrity Customer Service Human Resource Training Microsoft Office Suite Volunteer Associations Order of the Eastern Star - Unity Love Miriam #66, Worthy Matron, Secretary, Treasurer.
Served in leadership, treasurer, and secretarial roles within the organization. Chaired and co-chaired
Fundraising events to support charitable causes. AT&T Community Network - Michigan Chapter, Assistant Programs Director
Organized fundraisers to support United Negro College fund program, raised over $2500 to support
Annual scholarship funds for local students. Metro Detroit Visitors Bureau -
Served in hospitality to assist visitors with guidance and direction, answer any questions pertaining the local area. ","
HR EMPLOYEE RELATIONS SPECIALIST
Summary
Dedicated and self-motivated professional with experience in providing outstanding support
to business partners. Skillful in tracking details, office management, and following-up with internal
and external partners to ensure ontime completion of projects. Possesses easily transferable skills such as organization, working with teams, time
keeping/payroll and business writing.
Highlights
ADP Payroll System
Microsoft Office Suite (Word, Excel, Outlook, Publisher and PowerPoint)
Accomplishments
As a Programs Director, created a fundraiser for the United Negro College Fund that raised over $2500.
Planned networking events for employees
Held leadership roles within the Order of the Eastern Star where responsible for membership, accounting, and event planning
Experience
02/2015 to Current
HR Employee Relations Specialist Company Name － City , State
Conducted Investigations and resolutions of  workplace issues/inquiries from field employees and management.
Served as a partner for managers and employees by ensuring application of company policies and procedures.
Created and conducted training for hourly and salaried employees.
Support performance management process for all employees.
Partnered with Equifax and Unemployment Cost Control to research and respond to unemployment claims.
02/2014 to 02/2015
Store Operations Associate Company Name － City , State
Monitored inventory control, processed physical counts of all merchandise, organized and secured all inventory
(including cellular devices and accessories), and responsible for shipping and receiving of inventory.
Investigated and resolved any inventory discrepancies.
Merchandising, assist with floor sets, create service desk tickets for defective equipment.
Processed customer trade-in's and returns (cellular devices and accessories).
Provided general customer service and process account payments to assist account holders.
01/2001 to 01/2013
Clerical/Staff Associate IV Company Name － City , State
02/1753
Verified and updated business caption listings in (database) Common Suite System using setup forms
received from the Directory Marketing Unit group.
Review each Directory Listing Report in detail to confirm the accuracy of the data.
Correct discrepancies between written order requests and database system.
Interpret, verify, analyze and input listings from advertising orders.
Input payroll, provided payroll administrative support for employees.
Execute directory specific reports to prepare the white pages business section for final printing and
shipping to external customers.
Conducted training sessions for all new hires on writing service orders via NetMeeting (web-based) and
classroom setting.
Created learning materials including policy & procedure manuals utilized company wide.
Education
Bachelor of Science : Network Information & Technology Administration Eastern Michigan University － City , State Network Information & Technology Administration
MBA : Management Davenport University － City , State
Currently enrolled
Skills
Critical Thinking
Conflict Resolution
Leadership
Integrity
Customer Service
Human Resource Training
Microsoft Office Suite
Volunteer Associations
Order of the Eastern Star - Unity Love Miriam #66, Worthy Matron, Secretary, Treasurer.
Served in leadership, treasurer, and secretarial roles within the organization. Chaired and co-chaired
Fundraising events to support charitable causes.
AT&T Community Network - Michigan Chapter, Assistant Programs Director
Organized fundraisers to support United Negro College fund program, raised over $2500 to support
Annual scholarship funds for local students.
Metro Detroit Visitors Bureau -
Served in hospitality to assist visitors with guidance and direction, answer any questions pertaining the local area.
",HR
27084878," OFFICE MANAGER Career Focus Exceptionally organized and efficient Office Manager with over 13 years experience in the office environment. Seeking a challenging role in a dynamic organization. Summary of Skills AS400/Kronos/Anosos/Cerner. As well with proprietary software for data entry and retrieval; update and maintain customer data; skilled with Microsoft Office and QuickBooks Pro Accomplishments Reduced office expenses by finding smarter solutions for vendors, suppliers and services. Professional Experience 01/2013 to Current Office Manager Company Name － City , State Assisted with designing information and operational support systems. Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties. Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls. Monitored daily banking transactions. Maintained annual and monthly budgets. Compiled financial, accounting and auditing reports and tables for cash receipts, expenditures, accounts payable, receivables and profits and losses. Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports. Obtained information by contacting appropriate personnel or patients. Scanned incoming documentation. Consolidated diverse medical records. Followed-up with insurance companies and individuals to resolve discrepancies. Maintained complete confidentiality in accordance with organization and legal requirements. Kept department clean, organized and professional. Maintained 100% compliance with all hospital and government regulations. Conceptualized and implemented new and more efficient filing system. Created annual goals, objectives and budget and made recommendations to reduce costs. Served as liaison between management, clinical staff and the community. Administered, directed and coordinated the activities of the agency. Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations. Jumped in to fill gaps for on call rotation when necessary. Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines. Worked with state clients and stakeholders to shape procurements and identify opportunities for value added services. Closely monitored competitor activity, legislative and regulatory initiatives and agency concerns and contracts and developed strategies to respond. Revised policies and procedures in accordance with changes in local, state and federal laws and regulations. Contributed to and participated in community education projects to foster widespread understanding of the prevention and treatment of illnesses. Observed strict confidentiality and safeguarded all patient-related information. Planned, organized, supervised and provided assignments for nursing, technical, office and biomedical staff. Managed an average of [number] employees each shift. Reviewed and approved time cards for processing by payroll department. Routinely evaluated the overall resident care within the facility and diligently enforced high standards. Incorporated evidence-based care into practice environment to ensure high quality care for patients and their families. Fostered interdisciplinary relationships by negotiation and consensus building to attain goals for all disciplines. Monitored infection control procedures to ensure facility-wide health and safety. Effectively served as an advisory resource by providing patient/family experience expertise. Effectively served as an advisory resource by providing patient/family experience expertise. Developed and arranged continuing education opportunities for all staff to increase knowledge and skills. Analyzed facility activities and data to properly assess risk management and improve services. Kept abreast of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes and financing options. Made recommendations to improve technical practices. 01/2013 to Current Secretary Company Name － City , State Responsible for coordinating patient activities with nursing staff, physicians and other hospital personnel and departments. Time clock entries. 01/2008 to 01/2009 Scheduling Staff Company Name － City , State Transferred legal paper files to electronic (CD). Redacted confidential information from legal documents. 01/2004 to 01/2007 Pharmacy Assistant Company Name － City , State Assist pharmacist in filling and dispensing prescriptions to customers. Order and stock drugs, supplies, and over the counter merchandise. Enter and update patient records and inventory. Prepare and process third-party insurance claims. Process invoices and construct accounting entries electronically via in-house system (AS400). 01/2003 to 01/2004 Lifeguard/Swim Instructor/Aquatic Fitness Trainer Company Name － City , State Certified in first aid, CPR, lifeguard training, and pool operations. Alertly identified and reported emergency situations; calmly talked with the victims while coordinating emergency response. Watched over pool and checked chemical readings. Conducted aquatic aerobics for elderly and arthritic adults. Provided critical information to emergency service departments as part of 911 operations. 01/2002 to 01/2003 Bank Teller Company Name － City , State Processed daily transactions for personal and commercial account holders. Provided excellent customer service. Utilized excellent sales techniques to recognize the needs of customers and matched those to available products and services. Education 2007 Associate of Applied Science : Business Administration/Accounting Raritan Valley Community College － City , State Professional Affiliations The American Health Information Management Association- AHIMA Skills 10 key, accounting, AS400, calculators, CD, CPR, excellent customer service, customer service, data entry, fax machines, filling, first aid, general office, insurance, inventory, Process invoices, Kronos, legal, legal documents, Microsoft Office, nursing, personnel, copiers, QuickBooks Pro, sales, telephone ","
OFFICE MANAGER
Career Focus
Exceptionally organized and efficient Office Manager with over 13 years experience in the office environment. Seeking a challenging role in a dynamic organization.
Summary of Skills
AS400/Kronos/Anosos/Cerner. As well with proprietary software for data entry and retrieval; update and maintain customer data; skilled with Microsoft Office and QuickBooks Pro
Accomplishments
Reduced office expenses by finding smarter solutions for vendors, suppliers and services.
Professional Experience
01/2013 to Current
Office Manager Company Name － City , State
Assisted with designing information and operational support systems.
Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties.
Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls.
Monitored daily banking transactions.
Maintained annual and monthly budgets.
Compiled financial, accounting and auditing reports and tables for cash receipts, expenditures, accounts payable, receivables and profits and losses.
Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
Obtained information by contacting appropriate personnel or patients.
Scanned incoming documentation.
Consolidated diverse medical records.
Followed-up with insurance companies and individuals to resolve discrepancies.
Maintained complete confidentiality in accordance with organization and legal requirements. Kept department clean, organized and professional.
Maintained 100% compliance with all hospital and government regulations.
Conceptualized and implemented new and more efficient filing system.
Created annual goals, objectives and budget and made recommendations to reduce costs.
Served as liaison between management, clinical staff and the community.
Administered, directed and coordinated the activities of the agency.
Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations.
Jumped in to fill gaps for on call rotation when necessary.
Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.
Worked with state clients and stakeholders to shape procurements and identify opportunities for value added services. Closely monitored competitor activity, legislative and regulatory initiatives and agency concerns and contracts and developed strategies to respond.
Revised policies and procedures in accordance with changes in local, state and federal laws and regulations.
Contributed to and participated in community education projects to foster widespread understanding of the prevention and treatment of illnesses.
Observed strict confidentiality and safeguarded all patient-related information.
Planned, organized, supervised and provided assignments for nursing, technical, office and biomedical staff. Managed an average of [number] employees each shift.
Reviewed and approved time cards for processing by payroll department. Routinely evaluated the overall resident care within the facility and diligently enforced high standards.
Incorporated evidence-based care into practice environment to ensure high quality care for patients and their families.
Fostered interdisciplinary relationships by negotiation and consensus building to attain goals for all disciplines.
Monitored infection control procedures to ensure facility-wide health and safety.
Effectively served as an advisory resource by providing patient/family experience expertise. Effectively served as an advisory resource by providing patient/family experience expertise.
Developed and arranged continuing education opportunities for all staff to increase knowledge and skills.
Analyzed facility activities and data to properly assess risk management and improve services.
Kept abreast of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes and financing options.
Made recommendations to improve technical practices.
01/2013 to Current
Secretary Company Name － City , State
Responsible for coordinating patient activities with nursing staff, physicians and other hospital personnel and departments.
Time clock entries.
01/2008 to 01/2009
Scheduling Staff Company Name － City , State
Transferred legal paper files to electronic (CD).
Redacted confidential information from legal documents.
01/2004 to 01/2007
Pharmacy Assistant Company Name － City , State
Assist pharmacist in filling and dispensing prescriptions to customers.
Order and stock drugs, supplies, and over the counter merchandise.
Enter and update patient records and inventory.
Prepare and process third-party insurance claims.
Process invoices and construct accounting entries electronically via in-house system (AS400).
01/2003 to 01/2004
Lifeguard/Swim Instructor/Aquatic Fitness Trainer Company Name － City , State
Certified in first aid, CPR, lifeguard training, and pool operations.
Alertly identified and reported emergency situations; calmly talked with the victims while coordinating emergency response.
Watched over pool and checked chemical readings.
Conducted aquatic aerobics for elderly and arthritic adults.
Provided critical information to emergency service departments as part of 911 operations.
01/2002 to 01/2003
Bank Teller Company Name － City , State
Processed daily transactions for personal and commercial account holders.
Provided excellent customer service.
Utilized excellent sales techniques to recognize the needs of customers and matched those to available products and services.
Education
2007
Associate of Applied Science : Business Administration/Accounting Raritan Valley Community College － City , State
Professional Affiliations
The American Health Information Management Association- AHIMA
Skills
10 key, accounting, AS400, calculators, CD, CPR, excellent customer service, customer service, data entry, fax machines, filling, first aid, general office, insurance, inventory, Process invoices, Kronos, legal, legal documents, Microsoft Office, nursing, personnel, copiers, QuickBooks Pro, sales, telephone
",FITNESS
27937592," NEW BUSINESS DEVELOPMENT MANAGER Summary BUSINESS LEADER & SALES MANAGER
Collaborative Management / Business Strategy / New Business Development An accomplished leader with a strong background in complex, high-volume and revenue business operations. A proven passion for customer service and operational excellence, demonstrated by extreme dedication and commitment to job duties and responsibilities. Drives positive financial and operational performance through completion utilizing a cross functional team to deliver these objectives to the satisfaction of customers. Highlights New customer acquisition Trade shows Account management Special events planning Articulate public speaker Direct mail campaigns Stakeholder relations Accomplishments South Chamber Ambassador of the Month CAS Certification from Promotional Products Industry Certified Tourism Ambassador for Oklahoma  Promoted from Account Manager to New Business Development  after  nine  months of employment. Experience 02/2014 to Current NEW BUSINESS DEVELOPMENT MANAGER Company Name － City , State Sell and market promotional products to current and prospective customers. Bring new business accounts to the inside sales team for follow up and to build the foundation of new customer sales. Selected accomplishments: Provide consultation services to customers to help plan their marketing strategy. Utilize promotional products, printing, direct mail and email marketing to achieve a 50% increase in sales from 2014 to 2015. Forged long-lasting relationships with the community, suppliers and other nearby retailers. Increased store and associate involvement. Log sales orders with 2 different software programs. Accurately upload customer details and select inventory quantity and delivery date for their orders. Regularly meet with suppliers to determine products that were in high demand. Champion the execution of Lootfest, a promotional products tradeshow that drew a crowd of 300+ people. Host 2 lunch and learns to create a positive image of the business. Train, educate and mentor sales representatives, acting as technical product expert for all new and existing promotional products. Directly increase sales by $10,000 monthly. 06/2010 to 01/2014 Company Name － City , State Marketed and sold promotional products to customers. Liaised with senior management at customer locations to determine their overall business strategy as well as their sales and marketing goals and objectives. Selected accomplishments: Placed the correct products at customer locations based on their interview responses. Closely monitored the success or failure of products to constantly reconfigure strategy and product offerings. Increased department sales by an average of 10% each year. Aggressively targeted new customers and generated new revenue streams through exciting presentations and strategies. Creatively designed marketing programs for each department, specific to their targeted demographic. Assisted sales associates in obtaining an average of 10 new accounts each month. Maintained the cleanliness and overall design of the showroom, rotating product offerings to showcase new products. Optimized product placement to drive new interest in those products by 30%. 09/2006 to 06/2010 INSIDE SALES MANAGER Company Name － City , State Driving force in the inside sales department, directing new accounts towards qualified inside salespeople. Effectively trained, on-boarded and mentored sales associates to ensure their continued success. Selected accomplishments: Managed 95% of graphic work submitted by the sales department. Provided critical input to graphic design based on the customer's profile and demographic audience. Ran reports to analyze sales performance and raw data. Compiled this information in to reports for senior management. Adjusted sales strategy to steadily increase sales by 20% quarterly. Delivered all projects on time and within the specified budget. Continually searched for cost and time savings that met and exceeded expectations for each project. Drafted new policies and procedures for the sales department and new account acquisition department. Education ROSE STATE COLLEGE － City , State Taken Business and Marketing Classes Associate of Arts : Advertising & Public Relations WICHITA STATE UNIVERSITY － City , State Advertising & Public Relations CAS Certification from PPAI - Industry Specific Program in Business, Marketing & Sales (November 2015)
.continued. Skills budget, business strategy, consultation, Customer Relationship Management, delivery, direct mail, directing, Driving, email, senior management, Forecasting, graphic design, graphic, image, inside sales, inventory, Marketing Strategy, marketing, market, Marketing & Sales, mentor, New Business Development, Optimization, policies, presentations, Sales, strategy ","
NEW BUSINESS DEVELOPMENT MANAGER
Summary
BUSINESS LEADER & SALES MANAGER
Collaborative Management / Business Strategy / New Business Development An accomplished leader with a strong background in complex, high-volume and revenue business operations. A proven passion for customer service and operational excellence, demonstrated by extreme dedication and commitment to job duties and responsibilities. Drives positive financial and operational performance through completion utilizing a cross functional team to deliver these objectives to the satisfaction of customers.
Highlights
New customer acquisition
Trade shows
Account management
Special events planning
Articulate public speaker
Direct mail campaigns
Stakeholder relations
Accomplishments
South Chamber Ambassador of the Month
CAS Certification from Promotional Products Industry
Certified Tourism Ambassador for Oklahoma 
Promoted from Account Manager to New Business Development  after  nine  months of employment.
Experience
02/2014 to Current
NEW BUSINESS DEVELOPMENT MANAGER Company Name － City , State
Sell and market promotional products to current and prospective customers.
Bring new business accounts to the inside sales team for follow up and to build the foundation of new customer sales.
Selected accomplishments: Provide consultation services to customers to help plan their marketing strategy.
Utilize promotional products, printing, direct mail and email marketing to achieve a 50% increase in sales from 2014 to 2015.
Forged long-lasting relationships with the community, suppliers and other nearby retailers.
Increased store and associate involvement.
Log sales orders with 2 different software programs.
Accurately upload customer details and select inventory quantity and delivery date for their orders.
Regularly meet with suppliers to determine products that were in high demand.
Champion the execution of Lootfest, a promotional products tradeshow that drew a crowd of 300+ people.
Host 2 lunch and learns to create a positive image of the business.
Train, educate and mentor sales representatives, acting as technical product expert for all new and existing promotional products.
Directly increase sales by $10,000 monthly.
06/2010 to 01/2014
Company Name － City , State
Marketed and sold promotional products to customers.
Liaised with senior management at customer locations to determine their overall business strategy as well as their sales and marketing goals and objectives.
Selected accomplishments: Placed the correct products at customer locations based on their interview responses.
Closely monitored the success or failure of products to constantly reconfigure strategy and product offerings.
Increased department sales by an average of 10% each year.
Aggressively targeted new customers and generated new revenue streams through exciting presentations and strategies.
Creatively designed marketing programs for each department, specific to their targeted demographic.
Assisted sales associates in obtaining an average of 10 new accounts each month.
Maintained the cleanliness and overall design of the showroom, rotating product offerings to showcase new products.
Optimized product placement to drive new interest in those products by 30%.
09/2006 to 06/2010
INSIDE SALES MANAGER Company Name － City , State
Driving force in the inside sales department, directing new accounts towards qualified inside salespeople.
Effectively trained, on-boarded and mentored sales associates to ensure their continued success.
Selected accomplishments: Managed 95% of graphic work submitted by the sales department.
Provided critical input to graphic design based on the customer's profile and demographic audience.
Ran reports to analyze sales performance and raw data.
Compiled this information in to reports for senior management.
Adjusted sales strategy to steadily increase sales by 20% quarterly.
Delivered all projects on time and within the specified budget.
Continually searched for cost and time savings that met and exceeded expectations for each project.
Drafted new policies and procedures for the sales department and new account acquisition department.
Education
ROSE STATE COLLEGE － City , State Taken Business and Marketing Classes
Associate of Arts : Advertising & Public Relations WICHITA STATE UNIVERSITY － City , State Advertising & Public Relations
CAS Certification from PPAI - Industry Specific Program in Business, Marketing & Sales (November 2015)
.continued.
Skills
budget, business strategy, consultation, Customer Relationship Management, delivery, direct mail, directing, Driving, email, senior management, Forecasting, graphic design, graphic, image, inside sales, inventory, Marketing Strategy, marketing, market, Marketing & Sales, mentor, New Business Development, Optimization, policies, presentations, Sales, strategy
",BUSINESS-DEVELOPMENT
16091352," GLOBAL BUSINESS DEVELOPMENT MANAGER/MARKETING Summary Professional Account Manager trained in building strategic network ties and increasing sales revenues. Cultivates and maintains strong customer relationships. Skills Prospecting and cold calling Strategic account development Team building expertise Proven sales track record Strong communicator   Skilled in MS Office Strong interpersonal skills Relationship selling Product training and placement Strong deal closer Exceptional customer service skills Accomplishments Established thirty new accounts in a single year through successful business development/management skills. A company record. (GigaSpaces Technologies)  ​​  ​ Turned a one thousand dollar a year territory into a one million dollar territory in just a little under 2 years. (Buzz Food Service)​ Earned the 2012 ""Spirit Of Generosity Award ."" Given once a year to a salesperson who demonstrated an outstanding commitment to customer service in a way that improved both company reputation and work environment. (Buzz Food Service) Master of Brand Advantage/Master's level meat course. (Buzz Food Service)   2006 Employee of the Year, Education, Employment and Training Department. (Goodwill of the Kanawha Valley)  Experience Global Business Development Manager/Marketing 09/2015 － Current Company Name City , State Grew customer base from 10 accounts to 35 accounts in a year's time . Established over 30 new international sales relationships. Closed deals with several Fortune 500 companies. Recognized for aggressive lead generation and work ethic. Trained sales teams on educational products at seminars and special events. Worked closely with company executives to identify new business opportunities. Gathered all relevant materials for bid processes and coordinated bidding and contract approval. Sales Rep. 09/2012 － 08/2017 Company Name City , State Grew assigned sales territory over 75% Consistently second in sales among sales team; demonstrating ability to foster and close new business accounts. 201-2013 Employee of the Year for Generosity of Service. One of 150 salesmen nationwide to complete Certified Angus Beef Masters of Brand Program.   Managed a portfolio of 60 accounts, which generated $ 1.2 million in revenue per year . ​ Grew customer base from 5  accounts to 60 accounts in a little under two years . ​ Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews. ​ Ranked in top 5 % of sales representatives out of 10 representatives in the West Virginia, Kentucky and Ohio  region.   Wrote, proofed and edited sales proposals and correspondence.   Surpassed annual quota by 75 %.   Answered customers' questions about products prices, availability, uses and credit terms. ​ Instruction and Job Development Coordinator 05/2005 － 10/2011 Company Name City , State 2006 Employee of the Year, Education, Employment and Training Department. (Goodwill of the Kanawha Valley) Managed a team of 10 job coaches to assist clients with disabilities earn and maintain employment. Established relationships in the community to develop new career opportunities for clients with disabilities. Taught classes on life skills, interpersonal and professional relationship building. Recommended individuals to customers based on their needs and interests, resulting in a long lasting employee  and happy employer. Delivered exceptional account service to strengthen customer loyalty. Planned, created and delivered sales presentations on the value of hiring someone with a disability.  ​ Education and Training 2002 Bachelor of Arts : West Virginia State University - Marketing City , State , US  3.5 GPA   Dean's list from 1998-2002  Coursework in Business Administration and Management Interests Enjoy coaching children in both (basketball and baseball). These are my passions. I'm a member of South Charleston First Church of Nazarene, teaching classes and helping with charities, like Heart and Hand
Organized grant funding and community support for Active Kids program; fighting local childhood obesity, established in 2002. Continues to be implemented in Kanawha County Schools Running and lifting weights, camping, fishing and kayaking. Skills Sales Software CMR's: Salesforce.com, Salesloft, Sales Genius and Rainking. Proficient in all Microsoft Office products. Additional Information COMMUNITY INVOLVEMENT AND AWARDS
_______________________________________________________________________
2012 Awarded Buzz Food Companies Spirit of Generosity Award
2006-2007 Education Employment and Training employee of the year
2007-2009 WV Association of Rehabilitation Facilities award for outstanding placement of individuals with disabilities into community employment
Member of South Charleston First Church of Nazarene, teaching classes and coaching basketball
Community outreach with Heart and Hand
Organized grant funding and community support for Active Kids program; fighting local childhood obesity, established in 2002. Continues to be implemented in Kanawha County Schools ","
GLOBAL BUSINESS DEVELOPMENT MANAGER/MARKETING
Summary
Professional Account Manager trained in building strategic network ties and increasing sales revenues. Cultivates and maintains strong customer relationships.
Skills
Prospecting and cold calling
Strategic account development
Team building expertise
Proven sales track record
Strong communicator  
Skilled in MS Office
Strong interpersonal skills
Relationship selling
Product training and placement
Strong deal closer
Exceptional customer service skills
Accomplishments
Established thirty new accounts in a single year through successful business development/management skills. A company record. (GigaSpaces Technologies)  ​​  ​
Turned a one thousand dollar a year territory into a one million dollar territory in just a little under 2 years. (Buzz Food Service)‚Äã
Earned the 2012 ""Spirit Of Generosity Award ."" Given once a year to a salesperson who demonstrated an outstanding commitment to customer service in a way that improved both company reputation and work environment. (Buzz Food Service)
Master of Brand Advantage/Master's level meat course. (Buzz Food Service)
  2006 Employee of the Year, Education, Employment and Training Department. (Goodwill of the Kanawha Valley) 
Experience
Global Business Development Manager/Marketing 09/2015 － Current Company Name City , State
Grew customer base from 10 accounts to 35 accounts in a year's time .
Established over 30 new international sales relationships.
Closed deals with several Fortune 500 companies.
Recognized for aggressive lead generation and work ethic.
Trained sales teams on educational products at seminars and special events.
Worked closely with company executives to identify new business opportunities.
Gathered all relevant materials for bid processes and coordinated bidding and contract approval.
Sales Rep. 09/2012 － 08/2017 Company Name City , State
Grew assigned sales territory over 75%
Consistently second in sales among sales team; demonstrating ability to foster and close new business accounts.
201-2013 Employee of the Year for Generosity of Service.
One of 150 salesmen nationwide to complete Certified Angus Beef Masters of Brand Program.
  Managed a portfolio of 60 accounts, which generated $ 1.2 million in revenue per year .
​ Grew customer base from 5  accounts to 60 accounts in a little under two years .
‚Äã Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews.
​ Ranked in top 5 % of sales representatives out of 10 representatives in the West Virginia, Kentucky and Ohio  region.
  Wrote, proofed and edited sales proposals and correspondence.
  Surpassed annual quota by 75 %.
  Answered customers' questions about products prices, availability, uses and credit terms.
‚Äã
Instruction and Job Development Coordinator 05/2005 － 10/2011 Company Name City , State
2006 Employee of the Year, Education, Employment and Training Department. (Goodwill of the Kanawha Valley)
Managed a team of 10 job coaches to assist clients with disabilities earn and maintain employment.
Established relationships in the community to develop new career opportunities for clients with disabilities.
Taught classes on life skills, interpersonal and professional relationship building.
Recommended individuals to customers based on their needs and interests, resulting in a long lasting employee  and happy employer.
Delivered exceptional account service to strengthen customer loyalty.
Planned, created and delivered sales presentations on the value of hiring someone with a disability.  ​
Education and Training
2002 Bachelor of Arts : West Virginia State University - Marketing City , State , US
 3.5 GPA
  Dean's list from 1998-2002
 Coursework in Business Administration and Management
Interests
Enjoy coaching children in both (basketball and baseball).
These are my passions. I'm a member of South Charleston First Church of Nazarene, teaching classes and helping with charities, like Heart and Hand
Organized grant funding and community support for Active Kids program; fighting local childhood obesity, established in 2002. Continues to be implemented in Kanawha County Schools
Running and lifting weights, camping, fishing and kayaking.
Skills
Sales Software CMR's: Salesforce.com, Salesloft, Sales Genius and Rainking.
Proficient in all Microsoft Office products.
Additional Information
COMMUNITY INVOLVEMENT AND AWARDS
_______________________________________________________________________
2012 Awarded Buzz Food Companies Spirit of Generosity Award
2006-2007 Education Employment and Training employee of the year
2007-2009 WV Association of Rehabilitation Facilities award for outstanding placement of individuals with disabilities into community employment
Member of South Charleston First Church of Nazarene, teaching classes and coaching basketball
Community outreach with Heart and Hand
Organized grant funding and community support for Active Kids program; fighting local childhood obesity, established in 2002. Continues to be implemented in Kanawha County Schools
",BUSINESS-DEVELOPMENT
28126340," INFORMATION TECHNOLOGY COORDINATOR Professional Profile B.S. graduate with a record of success implementing IT solutions. Demonstrated commitment to quality and customer service, detail oriented, strong team player, self motivated, demonstrated exceptional analytical skills, proven ability to work effectively and cross functionally with all levels of management with responsibilities increasing in scope. 9+ years of experience as Client/Server developer using Transact SQL, PL\SQL, Classic ASP, ASP.net, HTML, DHTML, XML, JavaScript, using CSS layout and design principles. 7+ years of managing project timeliness, accuracy, approving high-level and detail designs, as well as managing successful test plans. Directed all stages of software development including requirements, design, coding, testing and implementation of several company wide Intranet initiatives like Ovations! - An associate rewards and recognition program used by over 30,000 employees; Kronos TM Workforce Central - a time and attendance program for 13,000 non-exempts employees. Several projects included the management of offsite vendor resources. Experience using the following database management tools MS SQL Server 6.5,7, 2000 and 2005, My SQL, and Oracle 9i. Proficient with MS Windows, MS Office, Minitab, Business Objects, Adobe CS3 Web Edition, Visual Studio, Frontpage, PaintShop Pro. Experience Information Technology Coordinator Nov 2003 to Current Company Name Provide technical support throughout the office from building and managing the web presence, networking computers and other office equipment as well as researching grant opportunities for the implementation of a technology component for the Leadership SOAR program. Responsible for building capacity for the foundation within the area of information technology by helping them move closer to a paperless environment. The scope of my role is to streamline IT operations, implement an effective online marketing and media strategy, automate the work processes for employees, and centralize the activities of GivingBack Foundation, Inc. by using the internet and other media. Web Developer Jun 2003 to Current Company Name As webmaster I was responsible for the wing-to-wing implementation of online solutions for small businesses using the full System Development Life Cycle. All projects were delivered 100% on time, within budget by correctly assessing needs upfront, and gathering detailed design specifications that prevent scope creep. I was directly involved in the design/develop/testing phases, the implementing of database systems using Classic ASP/ASP.net 2.0 and MS SQL Server 2000/2005 in the Windows Hosting environment, PHP 4.0 - 5.0 and MySQL 4 in the Linux Hosting environment as well as providing support operations, and evaluating the overall system performance after project launch. A few key ASP.Net/MS SQL 2005 solutions implemented during this period were vendor developed ad tracking and e-mail newsletter marketing software. Clients relied upon the research and cost benefit analysis provided to determine the best solution that met their needs and budget. Intranet Application Support Analyst Jan 2003 to Jul 2007 Company Name Key responsibilities were to manage the timeliness and accuracy of system parameter setups and data migration of files for private label and bank card projects. Worked with functional areas such as Marketing, Risk, Fraud, Operations, and Collections to ensure that parameters implemented met project requirements by serving as the IT lead responsible for overcoming any organizational and technical barriers that arose. During this period I was able to successfully multi-task and manage several projects concurrently making my role key in the successful implementation of 14 new portfolios that had a combined growth of $1.26B in new receivables. Implemented successful business-wide initiatives such as: Ovations! - An associates rewards and recognition system. Primary responsibility was to enhance the system's Graphical User Interface and make it more intuitive for the users. The completed project resulted in a 50% increase in system productivity while remaining stable during peak usage periods. This was accomplished by managing the wing-to-wing project implementation with the selected outside vendor and internal IT teams involved. Kronos TM Workforce Central - Key responsibility was to stabilize the application within the Windows 2k/Oracle 9i infrastructure by leveraging a test server for validating patches, and major version updates by the vendor. Once moved to the live production environment, load balancing between 3 application and 1 database server was implemented to better support peak usage times. This allowed the system to always be available for users to accurately record their time and ensured the Human Resource department they were within 99% compliance in handling employee payroll. Managed Offshore Resources during several key Intranet initiatives by assisting in the review and approval of high-level and detail design of business requirements for the enhancements/maintenance of other miscellaneous web applications within the scope of the Consumer Finance IT build team. After the testing phase was complete I assured the hand off from the build to the production run team was a seamless transition that did not interrupt any existing production processes. Initiated the role of a technical support contact providing maintenance and enhancements for three integrated business tracking systems built with classic ASP and MS SQL used to manage the work flow for a Portfolio Services department of 120 associates. Phases of the application were being built by members of the Information Management Leadership Program (IMLP), each with specific requirements to implement within their six month rotation. These rotations left a support gap which I filled to address any system issues as they rose. This resulted in a smoother transition between the IMLP members by allowing them time to focus on and fulfilling their requirements of the program instead of immediately coming into a new rotation addressing issues left by a previous colleague. Implemented a database migration plan from MS SQL Server 6.5 to 2000, which included maintenance schedules and archiving. By the structure of the two versions MS SQL server being completely different, it had to be a two phased approach. Phase one required a migration from 6.5 to 7.0. Phase two was to migrate from 7.0 to 2000. Since support was going to be dropped for MS SQL Server 6.5 the entire project had to be completed within 30 days. This migration allow me to implement a regularly scheduled maintenance plan that reduced end-user downtime from 10 - 20 hours per month to zero The Subject Matter Expert for the Mid-Range Application group in Stamford responsible for conducting a transfer of knowledge from the Atlanta data management personnel back to the Mid-Range team for ongoing support. Due to the elimination of curtain business functions this process had to be successfully completed within 60 days to prevent the possible impact of production systems there after. Education Bachelor's , Computer Information Systems DeVry University － City , State , US 9/2000 - 6/2004 DeVry University, Alpharetta, Georgia Bachelor's Degree, Computer Information Systems Academic Honors: Dean's List, Hope Scholarship GPA 3.46 while working and attending school full-time Affiliations GivingBack Foundation, Inc Certifications Six Sigma Green Belt Certified Skills Marketing, Operations, Database, Asp, Ms Sql Server, Sql, Sql Server, Technical Support, Testing, Asp.net, Budget, Clients, Database Systems, Life Cycle, Linux, Ms Asp, Ms Sql Server 2000, Mysql, Online Solutions, Php, Project Launch, Solutions, Sql Server 2000, System Development, Closer, Media Strategy, Networking, Online Marketing, Bank Card, Collections, Credit, Data Migration, Receivables, Intranet, Maintenance, Application Support, Archiving, Data Management, Subject Matter Expert, Work Flow, Business Requirements, Engineer, Finance, Graphical User Interface, Increase, Kronos, Load Balancing, Offshore, Oracle, Payroll, Production Environment, User Interface, Belt Certified, Black Belt, Six Sigma, Six-sigma, .net, Associate, Client/server, Coding, Css, Customer Service, Database Management, Detail Oriented, Dhtml, Flash, Frontpage, Html, Javascript, Microsoft Sql Server, Microsoft Sql Server 2000, Minitab, Ms Office, Photoshop, Project Management, Receptionist, Retail Sales, Self Motivated, Software Development, Structured Software, Team Player, Test Plans, Time & Attendance, Time And Attendance, Visual Studio, Xml ","
INFORMATION TECHNOLOGY COORDINATOR
Professional Profile
B.S. graduate with a record of success implementing IT solutions. Demonstrated commitment to quality and customer service, detail oriented, strong team player, self motivated, demonstrated exceptional analytical skills, proven ability to work effectively and cross functionally with all levels of management with responsibilities increasing in scope. 9+ years of experience as Client/Server developer using Transact SQL, PL\SQL, Classic ASP, ASP.net, HTML, DHTML, XML, JavaScript, using CSS layout and design principles. 7+ years of managing project timeliness, accuracy, approving high-level and detail designs, as well as managing successful test plans. Directed all stages of software development including requirements, design, coding, testing and implementation of several company wide Intranet initiatives like Ovations! - An associate rewards and recognition program used by over 30,000 employees; Kronos TM Workforce Central - a time and attendance program for 13,000 non-exempts employees. Several projects included the management of offsite vendor resources. Experience using the following database management tools MS SQL Server 6.5,7, 2000 and 2005, My SQL, and Oracle 9i. Proficient with MS Windows, MS Office, Minitab, Business Objects, Adobe CS3 Web Edition, Visual Studio, Frontpage, PaintShop Pro.
Experience
Information Technology Coordinator Nov 2003 to Current Company Name Provide technical support throughout the office from building and managing the web presence, networking computers and other office equipment as well as researching grant opportunities for the implementation of a technology component for the Leadership SOAR program. Responsible for building capacity for the foundation within the area of information technology by helping them move closer to a paperless environment. The scope of my role is to streamline IT operations, implement an effective online marketing and media strategy, automate the work processes for employees, and centralize the activities of GivingBack Foundation, Inc. by using the internet and other media.
Web Developer Jun 2003 to Current Company Name As webmaster I was responsible for the wing-to-wing implementation of online solutions for small businesses using the full System Development Life Cycle. All projects were delivered 100% on time, within budget by correctly assessing needs upfront, and gathering detailed design specifications that prevent scope creep. I was directly involved in the design/develop/testing phases, the implementing of database systems using Classic ASP/ASP.net 2.0 and MS SQL Server 2000/2005 in the Windows Hosting environment, PHP 4.0 - 5.0 and MySQL 4 in the Linux Hosting environment as well as providing support operations, and evaluating the overall system performance after project launch. A few key ASP.Net/MS SQL 2005 solutions implemented during this period were vendor developed ad tracking and e-mail newsletter marketing software. Clients relied upon the research and cost benefit analysis provided to determine the best solution that met their needs and budget.
Intranet Application Support Analyst Jan 2003 to Jul 2007 Company Name Key responsibilities were to manage the timeliness and accuracy of system parameter setups and data migration of files for private label and bank card projects. Worked with functional areas such as Marketing, Risk, Fraud, Operations, and Collections to ensure that parameters implemented met project requirements by serving as the IT lead responsible for overcoming any organizational and technical barriers that arose. During this period I was able to successfully multi-task and manage several projects concurrently making my role key in the successful implementation of 14 new portfolios that had a combined growth of $1.26B in new receivables. Implemented successful business-wide initiatives such as: Ovations! - An associates rewards and recognition system. Primary responsibility was to enhance the system's Graphical User Interface and make it more intuitive for the users. The completed project resulted in a 50% increase in system productivity while remaining stable during peak usage periods. This was accomplished by managing the wing-to-wing project implementation with the selected outside vendor and internal IT teams involved. Kronos TM Workforce Central - Key responsibility was to stabilize the application within the Windows 2k/Oracle 9i infrastructure by leveraging a test server for validating patches, and major version updates by the vendor. Once moved to the live production environment, load balancing between 3 application and 1 database server was implemented to better support peak usage times. This allowed the system to always be available for users to accurately record their time and ensured the Human Resource department they were within 99% compliance in handling employee payroll. Managed Offshore Resources during several key Intranet initiatives by assisting in the review and approval of high-level and detail design of business requirements for the enhancements/maintenance of other miscellaneous web applications within the scope of the Consumer Finance IT build team. After the testing phase was complete I assured the hand off from the build to the production run team was a seamless transition that did not interrupt any existing production processes. Initiated the role of a technical support contact providing maintenance and enhancements for three integrated business tracking systems built with classic ASP and MS SQL used to manage the work flow for a Portfolio Services department of 120 associates. Phases of the application were being built by members of the Information Management Leadership Program (IMLP), each with specific requirements to implement within their six month rotation. These rotations left a support gap which I filled to address any system issues as they rose. This resulted in a smoother transition between the IMLP members by allowing them time to focus on and fulfilling their requirements of the program instead of immediately coming into a new rotation addressing issues left by a previous colleague. Implemented a database migration plan from MS SQL Server 6.5 to 2000, which included maintenance schedules and archiving. By the structure of the two versions MS SQL server being completely different, it had to be a two phased approach. Phase one required a migration from 6.5 to 7.0. Phase two was to migrate from 7.0 to 2000. Since support was going to be dropped for MS SQL Server 6.5 the entire project had to be completed within 30 days. This migration allow me to implement a regularly scheduled maintenance plan that reduced end-user downtime from 10 - 20 hours per month to zero The Subject Matter Expert for the Mid-Range Application group in Stamford responsible for conducting a transfer of knowledge from the Atlanta data management personnel back to the Mid-Range team for ongoing support. Due to the elimination of curtain business functions this process had to be successfully completed within 60 days to prevent the possible impact of production systems there after.
Education
Bachelor's , Computer Information Systems DeVry University － City , State , US 9/2000 - 6/2004 DeVry University, Alpharetta, Georgia Bachelor's Degree, Computer Information Systems Academic Honors: Dean's List, Hope Scholarship GPA 3.46 while working and attending school full-time
Affiliations
GivingBack Foundation, Inc
Certifications
Six Sigma Green Belt Certified
Skills
Marketing, Operations, Database, Asp, Ms Sql Server, Sql, Sql Server, Technical Support, Testing, Asp.net, Budget, Clients, Database Systems, Life Cycle, Linux, Ms Asp, Ms Sql Server 2000, Mysql, Online Solutions, Php, Project Launch, Solutions, Sql Server 2000, System Development, Closer, Media Strategy, Networking, Online Marketing, Bank Card, Collections, Credit, Data Migration, Receivables, Intranet, Maintenance, Application Support, Archiving, Data Management, Subject Matter Expert, Work Flow, Business Requirements, Engineer, Finance, Graphical User Interface, Increase, Kronos, Load Balancing, Offshore, Oracle, Payroll, Production Environment, User Interface, Belt Certified, Black Belt, Six Sigma, Six-sigma, .net, Associate, Client/server, Coding, Css, Customer Service, Database Management, Detail Oriented, Dhtml, Flash, Frontpage, Html, Javascript, Microsoft Sql Server, Microsoft Sql Server 2000, Minitab, Ms Office, Photoshop, Project Management, Receptionist, Retail Sales, Self Motivated, Software Development, Structured Software, Team Player, Test Plans, Time & Attendance, Time And Attendance, Visual Studio, Xml
",INFORMATION-TECHNOLOGY
40088790," PERSONAL BANKER(SAFE)1 AND BUSINESS ADVOCATE Profile Skilled and awarded Personal and Business Banker whose talents shine in a competitive, innovative and creative environment. Track record of exceeding sales goals, improving client retention and growing customer base. Team player who truly believes in providing clients with the utmost client experience. Has a contagious energy that surrounds the environment she works in. E xperienced in high-volume, multi-unit, retail and business operations. Desires a high-level position in a professional corporate environment. Core Accomplishments Top Personal Banker and Business Advocate in the District Received The Star Credit Award Received The National Achiever Banker Award Received numerous awards for exceeding sales goals and customers satisfactions. Received Most Balanced Performer Award. Received Employee of the Year Award. Received several Employee of the Month Awards. Received Sales Winner Awards An MVP Award Winner A Productivity Award Winner Received Community Top Personal Banker Award Received numerous letters of appreciation and recognition from numbers of highly satisfied customers Ranked among the top Telephone Bankers and Customer Service Representatives in the Nation Received Highest Quality Score Award as Telephone Banker. Professional Experience PERSONAL BANKER(SAFE)1 AND BUSINESS ADVOCATE Dec 2013 Company Name － City , State Consistently a top performing Personal Banker and Business Advocate in the district. Received a Star Credit Award. Recognized for achieving the highest number of partner referrals which includes mortgages, merchant services, payroll services and insurance products. Frequent recipient of customers recognition for providing exceptional customer service experience. Relationship Banker, Small Business Specialist, Investment Representative Nov 2009 to Aug 2013 Company Name － City , State Played a vital role in the customer banking experience. Built relationships with customers by providing them with products and services to meet their needs. Acquired, retained, deepened and managed relationships with customers. Generated growth in balances through sales, marketing, promotion and referral of products and services. Delivered outstanding customer experience and helped Branch meet sales objectives contributed to the success of the firm. Managed, maintained and developed assigned portfolio of customers. Profiled customers. Uncovered high potential and high balanced customers. Uncovered customer's financial needs and provided them product and service recommendations. Developed and cultivated existing customer relationships. Called existing and prospect customers. Partnered with specialists (such as Loan Officers, Business Bankers, and Financial Advisors), to ensure customers get access to experts who can help them with specialized financial needs. Responsible in opening Consumer and Business accounts, Loan applications, crossed-sells bank products and services, and resolved customer service issues. Participated in and occasionally facilitated daily branch team meetings. Assisted with coaching and training new bankers, tellers and other branch professionals. Participated in special projects, sales campaigns and assignments as requested. Identified and resolved complex client service opportunities. Received a National Achiever Banker Award, Employee of the Month Award, Consistently exceeded monthly sales goals, Received recognition as one of Top Bankers in Arizona Market, District, and Community. Recognized for consistently providing customers with the utmost customer experience and for deepening and sustaining customers banking relationship. Was licensed in Investment- Series 6, 63 and Insurance. Trained as a Small Business Specialist. Personal banker. Jun 2009 to Oct 2009 Company Name － City , State Engaged in sales and service activities in a traditional branch setting. Opened consumer and Business accounts, Loan applications, crossed-sells bank products and services, and resolved customer service issues. Referred customers to other areas of U.S. Bank when appropriate. Converted service opportunities into sales events. Acquired, retained, deepened and managed relationships with customers. Responsible for generating growth in balances through the sale, marketing, promotion and referral of products and services. Provided banking sales solutions for deposit, loan and investment products. Acquired new clients and developed current book of business. Supported the branch in achieving sales goals. Provided sales and service assistance to customers. Developed and maintained broad knowledge of products and services to appropriately support client needs. Ensured compliance with operational, security and audit procedures and policies. Participated in special projects, sales campaigns and assignments as requested. Trained as a Business Banker and participated in extensive loan processing role. Telephone Banker/ Customer Service Representative Oct 2007 to Jun 2009 Company Name － City , State Answered inbound calls pertaining to customers questions and concerns regarding their accounts. Serviced customers existing accounts. Recommended new products and services. Overcame customers banking concerns which include some escalated issues by recommending solutions and by providing utmost client experience. Achieved aggressive sales goals which were measured in daily basis. Maintained a well balanced performancein the field of Sales and Customer Satisfactions. Referred customers to specialists when necessary. Assisted supervisors and managers in retaining new and existing employees. Served as a mentor shadower to other telephone bankers and customer service representatives. Assisted supervisors in coaching other bankers and customer service representatives. Provided and shared best practices to fellow employees. Education Bachelor's Degree , Social Work St. Bridget's College － City , Philippines Passed the Licensing exam in Social Work Skills Leadership Marketing Motivation Multi-unit Operation Management Negotiation Skills New Business Development Operations Start-Up Organizational Restructure and Change Outsourcing Performance Analysis Problem Resolution Project Management Project Planning Public Relations Sales, Sales Analysis Service Quality Improvement, Staff Development Staff Motivation, Staff Training Change Implementation Communication Skills Community Outreach Cross-Cultural Communications Customer Relations Departmental Operations Management Diverse Market/Industry Knowledge Event Management and Promotion Expense Control Fast Learner Hard-worker Interpersonal Skills Staff-Retention Programs Start-Ups and Acquisitions Team Building Team Leadership Team Player ","
PERSONAL BANKER(SAFE)1 AND BUSINESS ADVOCATE
Profile
Skilled and awarded Personal and Business Banker whose talents shine in a competitive, innovative and creative environment. Track record of exceeding sales goals, improving client retention and growing customer base. Team player who truly believes in providing clients with the utmost client experience. Has a contagious energy that surrounds the environment she works in. E xperienced in high-volume, multi-unit, retail and business operations. Desires a high-level position in a professional corporate environment.
Core Accomplishments
Top Personal Banker and Business Advocate in the District
Received The Star Credit Award
Received The National Achiever Banker Award
Received numerous awards for exceeding sales goals and customers satisfactions.
Received Most Balanced Performer Award.
Received Employee of the Year Award.
Received several Employee of the Month Awards.
Received Sales Winner Awards
An MVP Award Winner
A Productivity Award Winner
Received Community Top Personal Banker Award
Received numerous letters of appreciation and recognition from numbers of highly satisfied customers
Ranked among the top Telephone Bankers and Customer Service Representatives in the Nation
Received Highest Quality Score Award as Telephone Banker.
Professional Experience
PERSONAL BANKER(SAFE)1 AND BUSINESS ADVOCATE Dec 2013 Company Name － City , State
Consistently a top performing Personal Banker and Business Advocate in the district. Received a Star Credit Award. Recognized for achieving the highest number of partner referrals which includes mortgages, merchant services, payroll services and insurance products. Frequent recipient of customers recognition for providing exceptional customer service experience.
Relationship Banker, Small Business Specialist, Investment Representative Nov 2009 to Aug 2013 Company Name － City , State
Played a vital role in the customer banking experience.
Built relationships with customers by providing them with products and services to meet their needs.
Acquired, retained, deepened and managed relationships with customers.
Generated growth in balances through sales, marketing, promotion and referral of products and services.
Delivered outstanding customer experience and helped Branch meet sales objectives contributed to the success of the firm.
Managed, maintained and developed assigned portfolio of customers.
Profiled customers.
Uncovered high potential and high balanced customers.
Uncovered customer's financial needs and provided them product and service recommendations.
Developed and cultivated existing customer relationships.
Called existing and prospect customers.
Partnered with specialists (such as Loan Officers, Business Bankers, and Financial Advisors), to ensure customers get access to experts who can help them with specialized financial needs.
Responsible in opening Consumer and Business accounts, Loan applications, crossed-sells bank products and services, and resolved customer service issues.
Participated in and occasionally facilitated daily branch team meetings.
Assisted with coaching and training new bankers, tellers and other branch professionals.
Participated in special projects, sales campaigns and assignments as requested.
Identified and resolved complex client service opportunities.
Received a National Achiever Banker Award, Employee of the Month Award, Consistently exceeded monthly sales goals, Received recognition as one of Top Bankers in Arizona Market, District, and Community.
Recognized for consistently providing customers with the utmost customer experience and for deepening and sustaining customers banking relationship.
Was licensed in Investment- Series 6, 63 and Insurance.
Trained as a Small Business Specialist.
Personal banker.
Jun 2009 to Oct 2009 Company Name － City , State
Engaged in sales and service activities in a traditional branch setting.
Opened consumer and Business accounts, Loan applications, crossed-sells bank products and services, and resolved customer service issues.
Referred customers to other areas of U.S.
Bank when appropriate.
Converted service opportunities into sales events.
Acquired, retained, deepened and managed relationships with customers.
Responsible for generating growth in balances through the sale, marketing, promotion and referral of products and services.
Provided banking sales solutions for deposit, loan and investment products.
Acquired new clients and developed current book of business.
Supported the branch in achieving sales goals.
Provided sales and service assistance to customers.
Developed and maintained broad knowledge of products and services to appropriately support client needs.
Ensured compliance with operational, security and audit procedures and policies.
Participated in special projects, sales campaigns and assignments as requested.
Trained as a Business Banker and participated in extensive loan processing role.
Telephone Banker/ Customer Service Representative Oct 2007 to Jun 2009 Company Name － City , State
Answered inbound calls pertaining to customers questions and concerns regarding their accounts.
Serviced customers existing accounts.
Recommended new products and services.
Overcame customers banking concerns which include some escalated issues by recommending solutions and by providing utmost client experience.
Achieved aggressive sales goals which were measured in daily basis.
Maintained a well balanced performancein the field of Sales and Customer Satisfactions.
Referred customers to specialists when necessary.
Assisted supervisors and managers in retaining new and existing employees.
Served as a mentor shadower to other telephone bankers and customer service representatives.
Assisted supervisors in coaching other bankers and customer service representatives.
Provided and shared best practices to fellow employees.
Education
Bachelor's Degree , Social Work St. Bridget's College － City , Philippines
Passed the Licensing exam in Social Work
Skills
Leadership
Marketing
Motivation
Multi-unit Operation Management
Negotiation Skills
New Business Development
Operations Start-Up
Organizational Restructure and Change
Outsourcing
Performance Analysis
Problem Resolution Project Management
Project Planning
Public Relations
Sales, Sales Analysis
Service Quality Improvement,
Staff Development
Staff Motivation,
Staff Training
Change Implementation
Communication Skills
Community Outreach
Cross-Cultural Communications
Customer Relations
Departmental Operations Management
Diverse Market/Industry Knowledge
Event Management and Promotion
Expense Control
Fast Learner
Hard-worker
Interpersonal Skills
Staff-Retention Programs
Start-Ups and Acquisitions
Team Building
Team Leadership
Team Player
",ADVOCATE
26896699," BUSINESS DEVELOPMENT MANAGER Skill Highlights Microsoft Office Suite, Outlook
*Salesforce.com CRM (Customer Relationship Management)
*Virtual and cloud computing environment Professional Experience Business Development Manager July 2010 to Current Company Name － City , State Sales and marketing of utility engineering and design services including staff augmentation to mid-sized companies and investor-owned utilities. Clients include LG&E-KU, EKPC, AT&T, Time Warner and Industrial/Commercial. Double digit increase in sales by developing strong relationships with clients, staff, partners, and management from initial contact through implementation. Proven ability in building name brand awareness through various marketing techniques. Responsible for launch of new turn-key energy saving business segment in January 2012 resulting in $500,000 in new business within 7 months. Received first purchase for new business in 46 days from start of service. Selling ROI to C-Suite and building owners. Achieved goal of $1,000,000 + in pipeline in 180 days. 1,056,737 in quoted business for 22 new clients. Account Executive November 2009 to June 2010 Company Name － City , State Sales and marketing of Lean Six Sigma Consulting services to small and mid-sized companies. Consulting and solution skills applied for marketing to small-to-mid-sized companies in the greater Louisville and Lexington Markets. Green Belt Training in Lean Six Sigma. Senior Account Executive January 2008 to June 2009 Company Name － City , State Sales and marketing of network computer software and hardware systems in addition to integration and managed services. Targeted C-Level executives, IT manager and engineers in banking, manufacturing, healthcare and insurance industries. Partnered with cross-functional teams to identify, develop, qualify and close business opportunities. Wrote proposals, calculated and presented ROI analyses, and negotiated contracts. Created e-mail marketing programs and monthly newsletter. Manager January 2002 to January 2008 Company Name － City , State Responsible for new business development and growing sales in Kentucky territory with a sales target of $25 million. Sales of Expense Management Solutions to new middle market business segments (companies with annual sales; revenue between $10 million and $250 million). Effectively filtered and qualified prospects and built pipelines to ensure targets are exceeded. Focused on vertical marketing to Auto, Construction, Medical, and Manufacturing markets. Achieved 138% of Goal. Developed methods for prospecting and closing medical practices which resulted in closing 14 new doctor practices with a total of $2mm in gross volume. These techniques were duplicated and shared around the region resulting in 10% increased sales among teams. Sales Account Manager January 1994 to January 2002 Company Name － City , State Responsible for opening new accounts and managing long-term client relationships of key OEM accounts totaling more than $4 million. Worked closely with design engineers at OEM clients in cross-functional teams to provide value-added components and assemblies. Identified new business opportunities well aligned with business capabilities and client needs. Clients include decision makers at accounts that require design, development and manufacture of custom metal stampings, springs, wire forms and assemblies. Key Account Manager January 1991 to January 1994 Company Name － City , State Opened new markets with focus on applianceand office products industry along with other high-volume industries. Broke new ground with the development, maintenance and servicing of key OEM accounts totaling $2 million. Multi-national company with operations in 13 countries involved in the design, development and manufacturing of custom engineered plastic, foam and rubber components. Education B.S : Mechanical Engineering University of Kentucky － City , State Mechanical Engineering Professional Affiliations Professional Development, Skills & Seminars Toastmasters International, Active Officer Rainmaker Business Development course 2014 Dale Carnegie Course 2013 Certified Sales Professional, APC, 2008 Impact Selling, American Express University, 2002 Professional Selling Skills, Achieve Global, 2000 Effective Negotiations, Karass, 1998 Sales Course, Dale Carnegie, 1992 Skills banking, C, closing, hardware, Consulting, contracts, Customer Relationship Management, CRM, client, Clients, e-mail, energy saving, focus, forms, functional, insurance, managing, marketing, market, Microsoft Office Suite, office, Outlook, network, new business development, newsletter, proposals, Selling, Sales, Salesforce.com CRM, Six Sigma, utilities ","
BUSINESS DEVELOPMENT MANAGER
Skill Highlights
Microsoft Office Suite, Outlook
*Salesforce.com CRM (Customer Relationship Management)
*Virtual and cloud computing environment
Professional Experience
Business Development Manager July 2010 to Current Company Name － City , State
Sales and marketing of utility engineering and design services including staff augmentation to mid-sized companies and investor-owned utilities.
Clients include LG&E-KU, EKPC, AT&T, Time Warner and Industrial/Commercial.
Double digit increase in sales by developing strong relationships with clients, staff, partners, and management from initial contact through implementation.
Proven ability in building name brand awareness through various marketing techniques.
Responsible for launch of new turn-key energy saving business segment in January 2012 resulting in $500,000 in new business within 7 months.
Received first purchase for new business in 46 days from start of service.
Selling ROI to C-Suite and building owners.
Achieved goal of $1,000,000 + in pipeline in 180 days.
1,056,737 in quoted business for 22 new clients.
Account Executive November 2009 to June 2010 Company Name － City , State
Sales and marketing of Lean Six Sigma Consulting services to small and mid-sized companies.
Consulting and solution skills applied for marketing to small-to-mid-sized companies in the greater Louisville and Lexington Markets.
Green Belt Training in Lean Six Sigma.
Senior Account Executive January 2008 to June 2009 Company Name － City , State
Sales and marketing of network computer software and hardware systems in addition to integration and managed services.
Targeted C-Level executives, IT manager and engineers in banking, manufacturing, healthcare and insurance industries.
Partnered with cross-functional teams to identify, develop, qualify and close business opportunities.
Wrote proposals, calculated and presented ROI analyses, and negotiated contracts.
Created e-mail marketing programs and monthly newsletter.
Manager January 2002 to January 2008 Company Name － City , State
Responsible for new business development and growing sales in Kentucky territory with a sales target of $25 million.
Sales of Expense Management Solutions to new middle market business segments (companies with annual sales; revenue between $10 million and $250 million).
Effectively filtered and qualified prospects and built pipelines to ensure targets are exceeded.
Focused on vertical marketing to Auto, Construction, Medical, and Manufacturing markets.
Achieved 138% of Goal.
Developed methods for prospecting and closing medical practices which resulted in closing 14 new doctor practices with a total of $2mm in gross volume.
These techniques were duplicated and shared around the region resulting in 10% increased sales among teams.
Sales Account Manager January 1994 to January 2002 Company Name － City , State
Responsible for opening new accounts and managing long-term client relationships of key OEM accounts totaling more than $4 million.
Worked closely with design engineers at OEM clients in cross-functional teams to provide value-added components and assemblies.
Identified new business opportunities well aligned with business capabilities and client needs.
Clients include decision makers at accounts that require design, development and manufacture of custom metal stampings, springs, wire forms and assemblies.
Key Account Manager January 1991 to January 1994 Company Name － City , State
Opened new markets with focus on applianceand office products industry along with other high-volume industries.
Broke new ground with the development, maintenance and servicing of key OEM accounts totaling $2 million.
Multi-national company with operations in 13 countries involved in the design, development and manufacturing of custom engineered plastic, foam and rubber components.
Education
B.S : Mechanical Engineering University of Kentucky － City , State Mechanical Engineering
Professional Affiliations
Professional Development, Skills & Seminars Toastmasters International, Active Officer Rainmaker Business Development course 2014 Dale Carnegie Course 2013 Certified Sales Professional, APC, 2008 Impact Selling, American Express University, 2002 Professional Selling Skills, Achieve Global, 2000 Effective Negotiations, Karass, 1998 Sales Course, Dale Carnegie, 1992
Skills
banking, C, closing, hardware, Consulting, contracts, Customer Relationship Management, CRM, client, Clients, e-mail, energy saving, focus, forms, functional, insurance, managing, marketing, market, Microsoft Office Suite, office, Outlook, network, new business development, newsletter, proposals, Selling, Sales, Salesforce.com CRM, Six Sigma, utilities
",BUSINESS-DEVELOPMENT
24658786," SENIOR DIGITAL PRODUCER/MULTIMEDIA SPECIALIST Summary Seasoned digital journalist with 17 years of experience in digital communications to include marketing initiatives, email campaigns, event planning, web content management, social media strategy, database management, writing, editing and digital video production. Experienced Logistics expert and Post 9/11 veteran with over 20 years of leadership experience in the United States Air Force Reserve. Highlights Photography/digital video background Experience with Final Cut Pro and Adobe Creative Cloud - non-linear editing Content curation and SEO expert Copyediting and proofreading Graphic design CSS, XML, HTML, js Brand communications Data visualization Social media Effective team leader Supply and logistics planning Project management Ground and air transportation Global logistics Strategic planner Project development and work flow planning Cargo tracking Secret security clearance Training and development Accomplishments Redeployed over 10,000 Air Force personnel and 50,000 short tons of cargo out of Iraq in support of Operation New Dawn and Afghanistan in support of Operation Enduring Freedom to include coordinating the redeployment of the last military unit in Iraq (combat truckers) and Defense Logistics Agency personnel as well as personnel swap-outs at the US Embassy in Baghdad. Received the Meritorious Service Medal for these accomplishments. Experience Senior Digital Producer/Multimedia Specialist November 1998 to February 2016 Company Name - City , State Created, curated and managed the digital content for 24 community news websites and special niche pages/sites under the umbrella of www.thisweeknews.com and columbusparent.com Produces digital video projects for both news and sports stories from concept to delivery. Produced award-winning digital video projects and special series with multiple installments. Serves as community manager for ThisWeek's various Social Media outlets/channels on YouTube, Facebook, Twitter, Pinterest, Instagram and blogs. Performs data analysis/metrics via Adobe Omniture/Chartbeat and Google Analytics Served as project manager for multiple CMS platform conversions and site redesigns over the past 8 years from planning, development, design, QA through to launch and production. Optimizes news and sports content with outside links, maps, slideshows, multimedia presentations and video for SEO and TOS. Works closely with news editors and managers to achieve daily digital goals. Produces digital content to optimize the user experience by being attentive to live web metrics and user experience best practices. Enhances the news content with outside links, maps and slideshows. Builds out special sections and site features to enhance coverage and increase user engagement. Works with sales department to create niche sites, contests, polls and other initiatives that require web/print content integration/enhancement. Works with news staff to plan, structure, report, edit and write news and information content to include the facilitation of print content to web and vice versa. Coordinates with news editorial and technical staff to facilitate the migration of multimedia content to new media platforms, including video, audio, still photos and graphics. NCOIC Logistics Readiness Flights, (MSgt.) February 1988 to July 2013 Company Name - City , State Deployed as the Logistics Plans Superintendent for the 386 Air Expeditionary Wing, Ali Al Salem AB from December 2011 to June 2012. Redeployed over 10,000 Air Force personnel and 50,000 short tons of cargo out of Iraq in support of Operation New Dawn and Afghanistan in support of Operation Enduring Freedom. Served as facility manager for a 8,000 square-foot passenger terminal and supervised eight Airmen on two shifts to provide 24/7 combat support operations. Analyzed war plans on a regular basis to determine Air Expeditionary Force (AEF) taskings. Monitored mobility equipment status to ensure deployment readiness. Developed and supervised preparation of logistics annexes for operations plans and orders, programming plans, and general support, contingency, and exercise plans. Monitored and resolved logistics limiting factors. Prepared, evaluated, and supervised all aspects of deployment planning, dispersal, sustainment, recovery, reconstitution, exercises, and logistics support procedures. Conducted installation surveys to determine support capability. Coordinated the publishing, distributing, maintaining, and implementing of base support plans. Identified limiting factors, shortfalls, and alternate support methods to enhance supportability of transiting and bed-down forces. Analyzed and recommended requirements for forward movement of forces to support theater commanders. Integrated redeployment planning actions with functional area representatives. Monitored preparation, negotiation, coordination, and maintenance of support agreements. Prepared, compiled, coordinated, published, distributed, maintained, and implemented deployment guidance. Prepared for and supervises deployments and redeployments. Monitored deploying personnel and equipment products. Designed lesson plans, conducted OJT training and tracked formal skill-level training for five logistics planners in the LGRDX workcenter. Digital content editor July 2004 to December 2011 Company Name - City , State Columbus Audubon Board of Trustees. Editor of the joint Grange Insurance Audubon Center/Columbus Audubon bi-monthly newsletter, the Song Sparrow. Editor and content manager of Columbus Audubon's Web site www.columbusaudubon.org. Social Media manager for Columbus Audubon's Facebook, Twitter and blogs. Education Bachelor of Arts : Journalism , September 1994 The Ohio State University School of Journalism - City , State Marketing, Public Relations and Journalism coursework Coursework in Business, Communications and Advertising Commercial Photography coursework Professional Affiliations Air Force Sergeants Association, Veterans of Foreign Wars, Iraq and Afghanistan Veterans of America, Team RWB Columbus, Disabled American Veterans, Wounded Warrior Project Alumni, Society of Professional Journalists, Cleveland Press Association, Local Media Association, Former member of PRSA and PRSSA. Awards First place for best online use of multimedia, for the Heroin Hits Home series, Cleveland Press Association Annual Awards, June 2015. United States Air Force Meritorious Service Medal, June 2013. United States Global War on Terrorism Expeditionary Medal, June 2012. United States Global War on Terrorism Service Medal, June 2012. United States Air Force Expeditionary Service Ribbon with gold border for serving in a designated combat zone, June 2012. United States Air Force Commendation Medal, October 2009. Song Sparrow Award for Outstanding Volunteer Service in Conservation, Columbus Audubon 2009 Best Group-Owned Weekly Newspaper Web Site in Ohio, Ohio News Association, February 2012. (ThisWeek team award) United States Air Force Achievement Medal, March 1998. Skills Social media, digital video and multimedia, content curation, digital strategy, web metrics and SEO optimization, digital engagement, community engagement, public relations, ","
SENIOR DIGITAL PRODUCER/MULTIMEDIA SPECIALIST
Summary
Seasoned digital journalist with 17 years of experience in digital communications to include marketing initiatives, email campaigns, event planning, web content management, social media strategy, database management, writing, editing and digital video production. Experienced Logistics expert and Post 9/11 veteran with over 20 years of leadership experience in the United States Air Force Reserve.
Highlights
Photography/digital video background
Experience with Final Cut Pro and Adobe Creative Cloud - non-linear editing
Content curation and SEO expert
Copyediting and proofreading
Graphic design
CSS, XML, HTML, js
Brand communications
Data visualization
Social media
Effective team leader
Supply and logistics planning
Project management
Ground and air transportation
Global logistics
Strategic planner
Project development and work flow planning
Cargo tracking
Secret security clearance
Training and development
Accomplishments
Redeployed over 10,000 Air Force personnel and 50,000 short tons of cargo out of Iraq in support of Operation New Dawn and Afghanistan in support of Operation Enduring Freedom to include coordinating the redeployment of the last military unit in Iraq (combat truckers) and Defense Logistics Agency personnel as well as personnel swap-outs at the US Embassy in Baghdad. Received the Meritorious Service Medal for these accomplishments.
Experience
Senior Digital Producer/Multimedia Specialist November 1998 to February 2016 Company Name - City , State
Created, curated and managed the digital content for 24 community news websites and special niche pages/sites under the umbrella of www.thisweeknews.com and columbusparent.com
Produces digital video projects for both news and sports stories from concept to delivery.
Produced award-winning digital video projects and special series with multiple installments.
Serves as community manager for ThisWeek's various Social Media outlets/channels on YouTube, Facebook, Twitter, Pinterest, Instagram and blogs.
Performs data analysis/metrics via Adobe Omniture/Chartbeat and Google Analytics
Served as project manager for multiple CMS platform conversions and site redesigns over the past 8 years from planning, development, design, QA through to launch and production.
Optimizes news and sports content with outside links, maps, slideshows, multimedia presentations and video for SEO and TOS.
Works closely with news editors and managers to achieve daily digital goals.
Produces digital content to optimize the user experience by being attentive to live web metrics and user experience best practices.
Enhances the news content with outside links, maps and slideshows.
Builds out special sections and site features to enhance coverage and increase user engagement.
Works with sales department to create niche sites, contests, polls and other initiatives that require web/print content integration/enhancement.
Works with news staff to plan, structure, report, edit and write news and information content to include the facilitation of print content to web and vice versa.
Coordinates with news editorial and technical staff to facilitate the migration of multimedia content to new media platforms, including video, audio, still photos and graphics.
NCOIC Logistics Readiness Flights, (MSgt.) February 1988 to July 2013 Company Name - City , State
Deployed as the Logistics Plans Superintendent for the 386 Air Expeditionary Wing, Ali Al Salem AB from December 2011 to June 2012.
Redeployed over 10,000 Air Force personnel and 50,000 short tons of cargo out of Iraq in support of Operation New Dawn and Afghanistan in support of Operation Enduring Freedom.
Served as facility manager for a 8,000 square-foot passenger terminal and supervised eight Airmen on two shifts to provide 24/7 combat support operations.
Analyzed war plans on a regular basis to determine Air Expeditionary Force (AEF) taskings.
Monitored mobility equipment status to ensure deployment readiness.
Developed and supervised preparation of logistics annexes for operations plans and orders, programming plans, and general support, contingency, and exercise plans.
Monitored and resolved logistics limiting factors.
Prepared, evaluated, and supervised all aspects of deployment planning, dispersal, sustainment, recovery, reconstitution, exercises, and logistics support procedures.
Conducted installation surveys to determine support capability.
Coordinated the publishing, distributing, maintaining, and implementing of base support plans.
Identified limiting factors, shortfalls, and alternate support methods to enhance supportability of transiting and bed-down forces.
Analyzed and recommended requirements for forward movement of forces to support theater commanders.
Integrated redeployment planning actions with functional area representatives.
Monitored preparation, negotiation, coordination, and maintenance of support agreements.
Prepared, compiled, coordinated, published, distributed, maintained, and implemented deployment guidance.
Prepared for and supervises deployments and redeployments.
Monitored deploying personnel and equipment products.
Designed lesson plans, conducted OJT training and tracked formal skill-level training for five logistics planners in the LGRDX workcenter.
Digital content editor July 2004 to December 2011 Company Name - City , State
Columbus Audubon Board of Trustees.
Editor of the joint Grange Insurance Audubon Center/Columbus Audubon bi-monthly newsletter, the Song Sparrow.
Editor and content manager of Columbus Audubon's Web site www.columbusaudubon.org.
Social Media manager for Columbus Audubon's Facebook, Twitter and blogs.
Education
Bachelor of Arts : Journalism , September 1994 The Ohio State University School of Journalism - City , State
Marketing, Public Relations and Journalism coursework
Coursework in Business, Communications and Advertising
Commercial Photography coursework
Professional Affiliations
Air Force Sergeants Association, Veterans of Foreign Wars, Iraq and Afghanistan Veterans of America, Team RWB Columbus, Disabled American Veterans, Wounded Warrior Project Alumni, Society of Professional Journalists, Cleveland Press Association, Local Media Association, Former member of PRSA and PRSSA.
Awards
First place for best online use of multimedia, for the Heroin Hits Home series, Cleveland Press Association Annual Awards, June 2015.
United States Air Force Meritorious Service Medal, June 2013.
United States Global War on Terrorism Expeditionary Medal, June 2012.
United States Global War on Terrorism Service Medal, June 2012.
United States Air Force Expeditionary Service Ribbon with gold border for serving in a designated combat zone, June 2012.
United States Air Force Commendation Medal, October 2009.
Song Sparrow Award for Outstanding Volunteer Service in Conservation, Columbus Audubon 2009
Best Group-Owned Weekly Newspaper Web Site in Ohio, Ohio News Association, February 2012. (ThisWeek team award)
United States Air Force Achievement Medal, March 1998.
Skills
Social media, digital video and multimedia, content curation, digital strategy, web metrics and SEO optimization, digital engagement, community engagement, public relations,
A self-motivated, results oriented, and resourceful professional focused on delivering compassionate patient experiences; accompanied by organizational, problem-solving, interpersonal, communications, and excellent customer service skills; and over 10 years in social services within the health care family and community. In addition to being an advocate for promoting happy, healthy, and balanced individuals, I am proactive, and adept at interacting effectively with the ability to multi-task effectively.
Core Qualifications
Critical thinker Understands medical procedures
Effectively Influences others Good written communication
Relationship and team building Medical terminology knowledge
Cultural awareness and sensitivity CPR (Certified)
Maintains Strict Confidentiality Certified CNA/HHA & Medical Assistant
Accomplishments
Received ""Award for Outstanding Performance"" as Housekeeping Manager for the cleanness Comfort Suites Inn Hotel in our region.
Received ""Awards for Deans list "" Acted as the department ""go-to"" person for challenging calls and clients.
Over ten years in volunteering in summer basketball camp and PADS homeless shelter.
Experience
Substitute Teacher Aug 2014 to Current Company Name － City , State
Filled in for absent teachers in emergency and on short and medium term assignments Followed teaching programs set by regular teachers and prepared outlines when necessary Set and corrected homework assignment and projects Fostered safe, positive and supportive learning environment Ensured good order and behavior in and out of class Respected confidentiality of information Adhered to non-discriminatory policies and guidelines.
Event Planner Jun 2013 to Current Company Name － City , State
Medical Assistant/Hyperbaric Chamber Technician Apr 2011 to Mar 2013 Company Name － City , State
Responsible for recording patient vitals, i.e.
temperature, pulse and respiration rates, and blood pressure as well as patient examination room prep Responsible for cleaning and dressing wounds Responsible for explaining treatment procedures to patients Accountable for collecting and preparing laboratory specimens Responsible for regulating patient's oxygen levels during hyperbaric chamber therapy Familiar with practices, standard concepts, and procedures Acquainted with performing necessary maintenance to systems; and operating and monitoring hyperbaric chamber other hyperbaric support systems Responsible for using computerized applications for scheduling and various administrative duties.
Home Health Aide Sep 2004 to Jul 2009 Company Name － City , State
Assisted with resident bathing, grooming, meal prep, and medication management Responsible for recording resident's vitals, i.e.
temperature, pulse and respiration rates, and blood pressure Assisted with residence adaptability/transference to wheelchair and adaptive equipment Monitored, and reported abnormalities and/or deviations in resident's health stats Provided safe and direct personal care to residence as defined in the Home Care Aide program Fulfilled agency responsibilities by completing all required documents accurately and timely Participated in all required agency meetings Identified and reported process improvements opportunities within the home in order to enhance the quality of service provided.
Health Clerk Aug 2001 to Aug 2004 Company Name － City , State
Performed various administrative duties; and assisted in student registration Responsible for record keeping, appointment setting, greetings, phones, and supply inventory Responsible for application of first aid treatment (if required) Administered medications to students with mental disorders Monitored treatments as well as compiled data, and maintained student documents Conducted vision and hearing screenings Interviewed parents for IEP meetings.
Education
Bachelor of Arts , Psychology /minor Social Work 2012 GOVERNOR STATE UNIVERSITY － City , State Psychology /minor Social Work
Associate of Science , Psychology 2004 South Suburban College － City , State Psychology
Skills
adaptive equipment, administrative duties, appointment setting, agency, blood pressure, CNA, consultant, CPR (Certified, first aid, Home Care, team building, meal prep, Medical terminology, medication management, meetings, bathing, policies, quality, record keeping, recording, scheduling, supply inventory, teaching, phones, therapy, vision, wounds, written communication
",ADVOCATE
15636923," CERTIFIED PERSONAL TRAINER Professional Summary Certified Personal Trainer   4+ years of experience with formal training in business development, leadership, health and fitness. Extensive sales and customer service experience.Passionate about designing exercise and nutrition plans to maximize workout efficiency, improve fitness, boost stamina and increase overall well being. Very Goal-oriented and self-motivated with talent in motivating others and developing a foundation to meet individual client goals, And most important of all creating a warm environment in which clients of all ages can successfully achieve health and wellness goals. Core Qualifications Fitness   ISSA Certified CPR and First Aid certified AED certification Weight management expert Personable and friendly Fitness programming specialist Fitness assessments Understanding of human anatomy Construction OSHA Certified NCCER Certified Permit processing Safe job site set-up Power and hand tool operation MS Office proficient Organized and detail-oriented Superb management skills Leadership Construction machinery operation Strong communication skills Detail-oriented Friendly and hardworking Experience Certified Personal Trainer February 2014 to Current Company Name － City , State Taught clients how to modify exercises appropriately to avoid injury. Assisted older adults with weight training programs by setting up equipment and providing detailed instructions. Contributed to the operation of a clean, friendly and well maintained health club. Recorded training sessions and maintained package rates for each client. Guided clients in safe exercise, taking into account individualized physical limitations. Encouraged clients to engage in group fitness classes and other activities in the gym to meet fitness goals. Arrived on time, prepared and attentive for every training appointment. Participated in club promotions to recruit new members and increase club sales. Re-racked weights to maintain a neat, organized and clean club. Devised and announced new classes and distributed guest passes to market the club. Led weekly meetings to review performance and offer direction, motivation and guidance toward achieving individual and facility goals. Counseled clients on proper nutrition and exercise habits. Administered fitness assessments, Utility Supervisor January 2014 to December 2014 Company Name － City , State Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads. Review work throughout the work process and at completion to ensure that it has been performed properly. Collaborate with workers and managers to solve work-related problems. Resolve personnel problems, complaints, or formal grievances when possible, or refer them to higher-level supervisors for resolution. Transmit and explain work orders to laborers Assess training needs of staff and arrange for/or provide appropriate instruction. Conduct staff meetings to relay general information or to address specific topics, such as safety. Evaluate employee performance and prepare performance appraisals. Perform the same work duties as those supervised or perform more difficult or skilled tasks or assist in their performance. Prepare and maintain work records and reports of information such as employee time and wages, daily receipts, or inspection results. Inspect equipment for wear and for conformance to specifications and determine extent of maintenance or repairs needed. Personal Trainer April 2012 to November 2013 Company Name － City , State Instruct participants in maintaining exertion levels to maximize benefits from exercise routines. Offer alternatives during classes to accommodate different levels of fitness. Plan routines and choose different movements for each set of muscles, depending on participants capabilities and limitations. Evaluate each individuals abilities, needs, and physical conditions, and develop suitable training programs to meet any special requirements. Monitor participants progress and adapt programs as needed. Explain and enforce safety rules and regulations governing sports, recreational activities, and the use of exercise equipment. Provide students with information and resources regarding nutrition, weight control, and lifestyle issues Administer emergency first aid, wrap injuries, treat minor chronic disabilities, or refer injured Plan physical education programs to promote development of participants physical attributes and social skills. Teach individual and team sports to participants through instruction and demonstration, utilizing knowledge of sports techniques and of participant's physical capabilities. Organize, lead, and referee indoor and outdoor games such as volleyball, baseball, and basketball. Conduct therapeutic, recreational, or athletic activities. Home Healthcare Provider April 2011 to November 2012 Company Name － City , State Administer bedside or personal care, such as ambulation or personal hygiene assistance. Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor. Provided primary resident care and assistance with daily living activities. Provided caring companionship to elderly and developmentally disabled patients. Worked as part of team to execute proper care of body mechanics and safety of patient. Provided on-call care at all times of day and night. Provided quality nursing care in accordance with resident care policies and procedures. Utilized strong assessment skills to determine necessary patient care. Tested patients' blood glucose levels. Evaluated health education needs of patients and provided necessary training and instruction. Processed monthly reports for department performance. Educated patients about their treatments. Cleaned and sterilized instruments and disposed of contaminated supplies. Education High School Diploma : 2011 Angleton High School － City , State , United States Qualified for State Choir solo ensemble Overall improvement award Played in Life as A Techie Played as Mushnik in The Little Shop of Horrors Nursing Alvin Community College － City , State , United States Skills Can lift up to 100 lbs. Knowledgeable computer skills in Microsoft word and Power Point Music Production Film/Act/Direct ","
CERTIFIED PERSONAL TRAINER
Professional Summary
Certified Personal Trainer  
4+ years of experience with formal training in business development, leadership, health and fitness. Extensive sales and customer service experience.Passionate about designing exercise and nutrition plans to maximize workout efficiency, improve fitness, boost stamina and increase overall well being. Very Goal-oriented and self-motivated with talent in motivating others and developing a foundation to meet individual client goals, And most important of all creating a warm environment in which clients of all ages can successfully achieve health and wellness goals.
Core Qualifications
Fitness  
ISSA Certified
CPR and First Aid certified
AED certification
Weight management expert
Personable and friendly
Fitness programming specialist
Fitness assessments
Understanding of human anatomy
Construction
OSHA Certified
NCCER Certified
Permit processing
Safe job site set-up
Power and hand tool operation
MS Office proficient
Organized and detail-oriented
Superb management skills
Leadership
Construction machinery operation
Strong communication skills
Detail-oriented
Friendly and hardworking
Experience
Certified Personal Trainer February 2014 to Current Company Name － City , State
Taught clients how to modify exercises appropriately to avoid injury.
Assisted older adults with weight training programs by setting up equipment and providing detailed instructions.
Contributed to the operation of a clean, friendly and well maintained health club.
Recorded training sessions and maintained package rates for each client.
Guided clients in safe exercise, taking into account individualized physical limitations.
Encouraged clients to engage in group fitness classes and other activities in the gym to meet fitness goals.
Arrived on time, prepared and attentive for every training appointment.
Participated in club promotions to recruit new members and increase club sales.
Re-racked weights to maintain a neat, organized and clean club.
Devised and announced new classes and distributed guest passes to market the club.
Led weekly meetings to review performance and offer direction, motivation and guidance toward achieving individual and facility goals.
Counseled clients on proper nutrition and exercise habits.
Administered fitness assessments,
Utility Supervisor January 2014 to December 2014 Company Name － City , State
Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads.
Review work throughout the work process and at completion to ensure that it has been performed properly.
Collaborate with workers and managers to solve work-related problems.
Resolve personnel problems, complaints, or formal grievances when possible, or refer them to higher-level supervisors for resolution.
Transmit and explain work orders to laborers Assess training needs of staff and arrange for/or provide appropriate instruction.
Conduct staff meetings to relay general information or to address specific topics, such as safety.
Evaluate employee performance and prepare performance appraisals.
Perform the same work duties as those supervised or perform more difficult or skilled tasks or assist in their performance.
Prepare and maintain work records and reports of information such as employee time and wages, daily receipts, or inspection results.
Inspect equipment for wear and for conformance to specifications and determine extent of maintenance or repairs needed.
Personal Trainer April 2012 to November 2013 Company Name － City , State
Instruct participants in maintaining exertion levels to maximize benefits from exercise routines.
Offer alternatives during classes to accommodate different levels of fitness.
Plan routines and choose different movements for each set of muscles, depending on participants capabilities and limitations.
Evaluate each individuals abilities, needs, and physical conditions, and develop suitable training programs to meet any special requirements.
Monitor participants progress and adapt programs as needed.
Explain and enforce safety rules and regulations governing sports, recreational activities, and the use of exercise equipment.
Provide students with information and resources regarding nutrition, weight control, and lifestyle issues Administer emergency first aid, wrap injuries, treat minor chronic disabilities, or refer injured Plan physical education programs to promote development of participants physical attributes and social skills.
Teach individual and team sports to participants through instruction and demonstration, utilizing knowledge of sports techniques and of participant's physical capabilities.
Organize, lead, and referee indoor and outdoor games such as volleyball, baseball, and basketball.
Conduct therapeutic, recreational, or athletic activities.
Home Healthcare Provider April 2011 to November 2012 Company Name － City , State
Administer bedside or personal care, such as ambulation or personal hygiene assistance.
Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.
Provided primary resident care and assistance with daily living activities.
Provided caring companionship to elderly and developmentally disabled patients.
Worked as part of team to execute proper care of body mechanics and safety of patient.
Provided on-call care at all times of day and night.
Provided quality nursing care in accordance with resident care policies and procedures.
Utilized strong assessment skills to determine necessary patient care.
Tested patients' blood glucose levels.
Evaluated health education needs of patients and provided necessary training and instruction.
Processed monthly reports for department performance.
Educated patients about their treatments.
Cleaned and sterilized instruments and disposed of contaminated supplies.
Education
High School Diploma : 2011 Angleton High School － City , State , United States
Qualified for State Choir solo ensemble
Overall improvement award
Played in Life as A Techie
Played as Mushnik in The Little Shop of Horrors
Nursing Alvin Community College － City , State , United States
Skills
Can lift up to 100 lbs.
Knowledgeable computer skills in Microsoft word and Power Point
Music Production
Film/Act/Direct
",HEALTHCARE
28679359," DIGITAL MARKETING MANAGER Summary 10 years of experience with both agency and client side experience. Strong written & presentation skills, creative & strategic thinking, and analytical skills with the ability to operate at both the strategic and tactical levels. Along with excellent time-management and project-management skills, relationship building, team management, market research and consistency in tune with latest market trends. Highlights Mac and PC; Microsoft Windows and Vista; Microsoft Office; Smartpath, Project Tracker, SharePoint, JIRA, Tempo, Google Analytics, SearchMart, Search Light, Kenshoo, SEOMoz, Google Adwords, AdRoll Experience Digital Marketing Manager 11/2012 to Current Company Name City , State Responsible for planning, optimizing, implementing and analyzing natural and paid search engine marketing activities; aligning top-to-bottom management of our pay-per-click (PPC) and search engine optimization (SEO) activities. Manage a team of 5 employees. Develop and maximize the sales funnel process from audience to acquisition to grow revenue. Drive sustainable revenue growth trajectory and ensures positive return on investment while keeping an eye on managing above and below the line performance goals Execute integrated marketing plans to build brand awareness and acquire new customers using digital marketing. Help drive overall Content Marketing strategy for Lead Gen Programs. Influence Social Media Marketing Strategies to help generate ROI through all channels. Measure, test and optimize acquisition campaigns to drive new revenue, ensure acceptable ROI, conversion and lifetime value metrics. Responsible for all budget management associated with SEM. Manages all relationships with external vendors. Provide digital marketing thought leadership to organization. Stay current on research and emerging trends - clearly communicating an impact of changes and new developments. Develop and facilitate training sessions to grow knowledge across SEO, PPC and Digital Marketing Develop best practice guides around SEM. Develop and implement process guidelines across Global Marketing Organization. Digital Marketing Manager 02/2012 to 11/2012 Company Name City , State Primary owner of strategic planning, development and execution of critical marketing programs including but not limited to SEO, PPC, Email, Content Marketing programs. Responsible for developing the overall email strategy that best meets the business needs; this includes email frequency, email address management, email subject lines and coordination of various tests as identified by the segmentation and media teams. Testing includes offers, customer segmentation, creative and messaging. Conduct research and analysis to prioritize all initiatives based on opportunity and business priority alignment. Increase traffic, revenue and business acquisition through paid and natural search. Owns all relationships with external vendors Lead internal cross-functional team and external vendor partners in completing project activities on-time and within budget. Oversees invoicing for all vendors Collaborate with key functional areas to evaluate performance and provide recommendations Manages 4 direct reports to facilitate timely completion of projects. Prepare and communicate both regular and ad hoc reporting on online marketing performance. Independently works with business stakeholders to identify KPIs, develop dashboard or scorecard reports and interprets metrics to deliver sounds, data driven recommendations. Provide opportunities for associates to take ownership of initiatives and coach to successful completion. Sr. Marketing Manager 06/2011 to 02/2012 Company Name City , State SEO Project Management Clients: Procter and Gamble (Crest, Crest Pro-Health, Crest Complete, Dawn and Cascade Create a detailed project plan and marketing strategy in alignment with brand and search campaign goals and objectives Ensure the successful execution of key plan deliverables in accordance with deadlines, scope, account hours and budget Work in conjunction with external agency partners to coordinate execution and timing of plan milestones Initiate and manage campaign tasks and deliverables in accordance with the project plan, deadlines, resource availability & scope Manage day-to-day operational aspects of accounts, as well as client/external agency interactions Collaborate with external partner agencies and stakeholders to ensure unified goals, plans and timing Document key performance metrics to monitor campaign Monitor campaign hours, resources and scope to ensure work is within budget Identify activities that may lie beyond the scope of the campaign and escalate to the appropriate internal stakeholders Develop plan and process documentation to monitor progress of the campaign Build strong, positive relationships with external agency contacts and internal team members Foster the exchange of ideas, takeaways and best practices throughout the project management team and agency Manage 4 project managers (on my brands) and Project Management department interns and evaluate performance quarterly. Sr. Marketing Manager 09/2010 to 06/2011 Company Name City , State e-Marketing and Creative Services Clients: Human Recourses, Recruiting and Trainingas well as own and manage WSM (Web Search Marketing Solely manage the Web Search Marketing (SEO) project - involving 18 separate product groups - encompassing over 3000 pages on the MathWorks website. Includes developing new plan, process and schedules to kick project off from scratch. Oversee all creative initiatives for Human Resources, Recruiting and Training. lead project for Career Page redesign) Manage email program - careers and newsletters. Successfully develop strategic strategies and project plans/schedules. Actively analyze competitive companies in order to improve understanding of customer needs and expectations. Prepare and lead weekly status meetings. Work with internal clients on yearly planning and budgeting. Sr. Program Manager 04/2010 to 09/2010 Company Name City , State National Association of Realtors, National Pen, Newsweek and HouseLogic.com Organizes, plans, and works cross-functionally with clients' marketing & technology teams as well as internal e-Dialog teams to deliver on clients' expectations, developing email strategies, detailed project specifications and providing end-to-end project management. Work to grow and develop the clients' overall email program through industry best practices, privacy and legal requirements, identifying efficiencies and improving relevancy Participate in development of strategy discussions, client presentations, marketing and tactical plans Provide weekly/monthly reports and insights on program performance by proactively monitoring email campaigns and competitive market information to make effective tactical recommendations and campaign adjustments Manage monthly client billing, overall budget and forecasting Member of the Process Task Force for Professional Services. Sr. Account Executive 06/2006 to 04/2010 Company Name City , State Staples own in-house agency Technology (Easy Tech), Copy & Print, Field Marketing (strategic markets/new markets/VIP events), All Digital initiative (Online-Interactive). Account Executive 11/2005 to 06/2006 Company Name City , State GE, Workscape, Life Line and Beth Israel Deaconess Medical Center. Branch Marketing Manager 05/2005 to 11/2005 Company Name City , State Education BS : Business Administration Marketing Psychology 5 2005 Framingham State College City , State Business Administration Marketing Psychology Creative Concepts/Advance Creative Concepts courses completed through the Ad Club as well as Effective Speaking/Advanced Effective Speaking courses and Strategic Writing
Certifications
Google Analytics Individual Certification, Google AdWords Certification, Google Analytics Fundamentals Certification, Google Partner Member Skills Ad, agency, billing, budget management, budgeting, budget, coach, com, competitive, Content, conversion, Crest, client, Clients, Dialog, documentation, Email, forecasting, functional, Human Resources, invoicing, leadership, legal, Mac, managing, Marketing Strategies, marketing plans, Marketing strategy, marketing, market, meetings, messaging, exchange, Microsoft Office, Microsoft Windows, works, natural, newsletters, online marketing, Page, Pen, presentations, progress, Project Management, project plans, Speaking, Recruiting, reporting, research, sales, search engine optimization, strategy, Strategic, strategic planning, Vista, website ","
DIGITAL MARKETING MANAGER
Summary
10 years of experience with both agency and client side experience. Strong written & presentation skills, creative & strategic thinking, and analytical skills with the ability to operate at both the strategic and tactical levels. Along with excellent time-management and project-management skills, relationship building, team management, market research and consistency in tune with latest market trends.
Highlights
Mac and PC; Microsoft Windows and Vista; Microsoft Office; Smartpath, Project Tracker, SharePoint, JIRA, Tempo, Google Analytics, SearchMart, Search Light, Kenshoo, SEOMoz, Google Adwords, AdRoll
Experience
Digital Marketing Manager 11/2012 to Current Company Name City , State
Responsible for planning, optimizing, implementing and analyzing natural and paid search engine marketing activities; aligning top-to-bottom management of our pay-per-click (PPC) and search engine optimization (SEO) activities.
Manage a team of 5 employees.
Develop and maximize the sales funnel process from audience to acquisition to grow revenue.
Drive sustainable revenue growth trajectory and ensures positive return on investment while keeping an eye on managing above and below the line performance goals Execute integrated marketing plans to build brand awareness and acquire new customers using digital marketing.
Help drive overall Content Marketing strategy for Lead Gen Programs.
Influence Social Media Marketing Strategies to help generate ROI through all channels.
Measure, test and optimize acquisition campaigns to drive new revenue, ensure acceptable ROI, conversion and lifetime value metrics.
Responsible for all budget management associated with SEM.
Manages all relationships with external vendors.
Provide digital marketing thought leadership to organization.
Stay current on research and emerging trends - clearly communicating an impact of changes and new developments.
Develop and facilitate training sessions to grow knowledge across SEO, PPC and Digital Marketing Develop best practice guides around SEM.
Develop and implement process guidelines across Global Marketing Organization.
Digital Marketing Manager 02/2012 to 11/2012 Company Name City , State
Primary owner of strategic planning, development and execution of critical marketing programs including but not limited to SEO, PPC, Email, Content Marketing programs.
Responsible for developing the overall email strategy that best meets the business needs; this includes email frequency, email address management, email subject lines and coordination of various tests as identified by the segmentation and media teams.
Testing includes offers, customer segmentation, creative and messaging.
Conduct research and analysis to prioritize all initiatives based on opportunity and business priority alignment.
Increase traffic, revenue and business acquisition through paid and natural search.
Owns all relationships with external vendors Lead internal cross-functional team and external vendor partners in completing project activities on-time and within budget.
Oversees invoicing for all vendors Collaborate with key functional areas to evaluate performance and provide recommendations Manages 4 direct reports to facilitate timely completion of projects.
Prepare and communicate both regular and ad hoc reporting on online marketing performance.
Independently works with business stakeholders to identify KPIs, develop dashboard or scorecard reports and interprets metrics to deliver sounds, data driven recommendations.
Provide opportunities for associates to take ownership of initiatives and coach to successful completion.
Sr. Marketing Manager 06/2011 to 02/2012 Company Name City , State
SEO Project Management Clients: Procter and Gamble (Crest, Crest Pro-Health, Crest Complete, Dawn and Cascade Create a detailed project plan and marketing strategy in alignment with brand and search campaign goals and objectives Ensure the successful execution of key plan deliverables in accordance with deadlines, scope, account hours and budget Work in conjunction with external agency partners to coordinate execution and timing of plan milestones Initiate and manage campaign tasks and deliverables in accordance with the project plan, deadlines, resource availability & scope Manage day-to-day operational aspects of accounts, as well as client/external agency interactions Collaborate with external partner agencies and stakeholders to ensure unified goals, plans and timing Document key performance metrics to monitor campaign Monitor campaign hours, resources and scope to ensure work is within budget Identify activities that may lie beyond the scope of the campaign and escalate to the appropriate internal stakeholders Develop plan and process documentation to monitor progress of the campaign Build strong, positive relationships with external agency contacts and internal team members Foster the exchange of ideas, takeaways and best practices throughout the project management team and agency Manage 4 project managers (on my brands) and Project Management department interns and evaluate performance quarterly.
Sr. Marketing Manager 09/2010 to 06/2011 Company Name City , State
e-Marketing and Creative Services Clients: Human Recourses, Recruiting and Trainingas well as own and manage WSM (Web Search Marketing Solely manage the Web Search Marketing (SEO) project - involving 18 separate product groups - encompassing over 3000 pages on the MathWorks website.
Includes developing new plan, process and schedules to kick project off from scratch.
Oversee all creative initiatives for Human Resources, Recruiting and Training.
lead project for Career Page redesign) Manage email program - careers and newsletters.
Successfully develop strategic strategies and project plans/schedules.
Actively analyze competitive companies in order to improve understanding of customer needs and expectations.
Prepare and lead weekly status meetings.
Work with internal clients on yearly planning and budgeting.
Sr. Program Manager 04/2010 to 09/2010 Company Name City , State
National Association of Realtors, National Pen, Newsweek and HouseLogic.com Organizes, plans, and works cross-functionally with clients' marketing & technology teams as well as internal e-Dialog teams to deliver on clients' expectations, developing email strategies, detailed project specifications and providing end-to-end project management.
Work to grow and develop the clients' overall email program through industry best practices, privacy and legal requirements, identifying efficiencies and improving relevancy Participate in development of strategy discussions, client presentations, marketing and tactical plans Provide weekly/monthly reports and insights on program performance by proactively monitoring email campaigns and competitive market information to make effective tactical recommendations and campaign adjustments Manage monthly client billing, overall budget and forecasting Member of the Process Task Force for Professional Services.
Sr. Account Executive 06/2006 to 04/2010 Company Name City , State
Staples own in-house agency Technology (Easy Tech), Copy & Print, Field Marketing (strategic markets/new markets/VIP events), All Digital initiative (Online-Interactive).
Account Executive 11/2005 to 06/2006 Company Name City , State
GE, Workscape, Life Line and Beth Israel Deaconess Medical Center.
Branch Marketing Manager 05/2005 to 11/2005 Company Name City , State
Education
BS : Business Administration Marketing Psychology 5 2005 Framingham State College City , State Business Administration Marketing Psychology
Creative Concepts/Advance Creative Concepts courses completed through the Ad Club as well as Effective Speaking/Advanced Effective Speaking courses and Strategic Writing
Certifications
Google Analytics Individual Certification, Google AdWords Certification, Google Analytics Fundamentals Certification, Google Partner Member
",DIGITAL-MEDIA
13675377," MEDICAL SCRIBE Professional Summary To obtain a position in patient care and research that will allow continual growth of personal knowledge, in a progressive environment that facilitates improvements in the physical health and well being of others, and my community. Skill Highlights Charting expertise Understands medical procedures Medical terminology knowledge EMR knowledge Venipuncture Laboratory procedures- microbiology, chemistry, anatomy Professional Experience Company Name August 2014 to Current Medical Scribe City , State Assist in transition to electronic medical records, essentially acting as a personal assistant to the physician; performing documentation in the EHR, documenting information during the patient's visit, and partnering with the physician to deliver the pinnacle of efficient patient care.Completed and submitted clinical documentation in accordance with agency guidelines. Company Name January 2013 to Current Personal Trainer City , State Provide personalized attention, professional instruction, and exercise programming to each client, in order to maximize their health, fitness, and wellness goals, post-injury rehabilitation. Company Name January 2011 to January 2014 Medical Assistant/Casting Technician City , State Assists in examination and treatment of patients under the direction of a physician. Interviews patients, measures vital signs, draws necessary blood samples and prepares specimens for laboratory analysis. Ensures appropriate appointments are made, schedules surgeries, and fits and applies all durable medical equipment. Removes and re-applies surgical and non-surgical casts and splints. This includes suture and stable removal and wound dressing. Requires a strong ability to multitask and communicate with a wide variety of audiences. Key Achievements: Maintained a consistent schedule of 100-140 patients per week. Developed and implemented office protocol for DME ordering. Assists in maintaining six physician schedules, averaging 110-150 patients per day. Lead office training and execution of Plasma Rich Platelet injections. Company Name January 2010 to January 2011 Level 2 Personal Trainer City , State Provided personalized attention, professional instruction, and exercise programming to each client, in order to maximize their health, fitness, and wellness goals while providing the highest level of customer service. Key Achievements: Built and consistently maintained a full client base of 82 + clients and $5000.00+ in sales each month. Responsible for employee training on new equipment and training methodologies. Designed and implemented successful exercise and diet programs for clients, by utilizing Functional Movement Screening, specific biomechanics, body composition, VO2 max measurements, and client's own physical ability and understanding. Company Name January 2009 to January 2010 Chiropractic Assistant City , State Responsible for the administration of patient treatments, as directed by the chiropractor. Obtained and recorded patient vital signs. Scheduled appointments and recorded patient treatments. Key Achievements:. Initiated and developed in-office exercise and strengthening program for patients. Performed cold laser treatments, electrical stimulation, and X-ray imaging and developing, in order to improve patient's relief of symptoms. Company Name January 2007 to January 2009 Fitness Manager/ Level 3 Trainer City , State Responsible for communicating and upholding company policies and procedures. Managed a clean, friendly and well-maintained club. Ensured that team members consistently executed the basics in punctuality, dress code compliance, friendliness and cleanliness. Hired, trained, and developed a strong team of Personal Trainers. Responsible for the successful attainment of department targets, including revenue and member retention. Acted as the point of reference for fitness expertise within the club. Key Achievements: Achieved club's monthly budget goal of $30,000.00 per month in training sales on a consistent basis. Hired and developed four successful full-time trainers that were able to continually grow their business month over month. Built and maintained my own client base of 120+ client sessions and $5000.00+ in sales per month. Education and Training University of Colorado B.A : Integrative Physiology City Integrative Physiology Continuing Education - Metropolitan State University of Denver Skills: Proficient in data base management Entry level laboratory skills Blood draws and centrifuge use Electronic Health Records Professional Development: EMT-B License, IV& EKG- Front Range Community College, Personal Trainer Certification- American College of Sports Medicine Skills budget, client, clients, customer service, data base, direction, documentation, Functional, imaging, instruction, laser, max, office, policies, programming, sales, Trainer, employee training, composition ","
MEDICAL SCRIBE
Professional Summary
To obtain a position in patient care and research that will allow continual growth of personal knowledge, in a progressive environment that facilitates improvements in the physical health and well being of others, and my community.
Company Name August 2014 to Current Medical Scribe City , State
Assist in transition to electronic medical records, essentially acting as a personal assistant to the physician; performing documentation in the EHR, documenting information during the patient's visit, and partnering with the physician to deliver the pinnacle of efficient patient care.Completed and submitted clinical documentation in accordance with agency guidelines.
Company Name January 2013 to Current Personal Trainer City , State
Provide personalized attention, professional instruction, and exercise programming to each client, in order to maximize their health, fitness, and wellness goals, post-injury rehabilitation.
Company Name January 2011 to January 2014 Medical Assistant/Casting Technician City , State
Assists in examination and treatment of patients under the direction of a physician.
Interviews patients, measures vital signs, draws necessary blood samples and prepares specimens for laboratory analysis.
Ensures appropriate appointments are made, schedules surgeries, and fits and applies all durable medical equipment.
Removes and re-applies surgical and non-surgical casts and splints.
This includes suture and stable removal and wound dressing.
Requires a strong ability to multitask and communicate with a wide variety of audiences.
Key Achievements: Maintained a consistent schedule of 100-140 patients per week.
Developed and implemented office protocol for DME ordering.
Assists in maintaining six physician schedules, averaging 110-150 patients per day.
Lead office training and execution of Plasma Rich Platelet injections.
Company Name January 2010 to January 2011 Level 2 Personal Trainer City , State
Provided personalized attention, professional instruction, and exercise programming to each client, in order to maximize their health, fitness, and wellness goals while providing the highest level of customer service.
Key Achievements: Built and consistently maintained a full client base of 82 + clients and $5000.00+ in sales each month.
Responsible for employee training on new equipment and training methodologies.
Designed and implemented successful exercise and diet programs for clients, by utilizing Functional Movement Screening, specific biomechanics, body composition, VO2 max measurements, and client's own physical ability and understanding.
Company Name January 2009 to January 2010 Chiropractic Assistant City , State
Responsible for the administration of patient treatments, as directed by the chiropractor.
Obtained and recorded patient vital signs.
Scheduled appointments and recorded patient treatments.
Key Achievements:.
Initiated and developed in-office exercise and strengthening program for patients.
Performed cold laser treatments, electrical stimulation, and X-ray imaging and developing, in order to improve patient's relief of symptoms.
Company Name January 2007 to January 2009 Fitness Manager/ Level 3 Trainer City , State
Responsible for communicating and upholding company policies and procedures.
Managed a clean, friendly and well-maintained club.
Ensured that team members consistently executed the basics in punctuality, dress code compliance, friendliness and cleanliness.
Hired, trained, and developed a strong team of Personal Trainers.
Responsible for the successful attainment of department targets, including revenue and member retention.
Acted as the point of reference for fitness expertise within the club.
Key Achievements: Achieved club's monthly budget goal of $30,000.00 per month in training sales on a consistent basis.
Hired and developed four successful full-time trainers that were able to continually grow their business month over month.
Built and maintained my own client base of 120+ client sessions and $5000.00+ in sales per month.
Education and Training
University of Colorado B.A : Integrative Physiology City
Integrative Physiology Continuing Education - Metropolitan State University of Denver Skills: Proficient in data base management Entry level laboratory skills Blood draws and centrifuge use Electronic Health Records Professional Development: EMT-B License, IV& EKG- Front Range Community College, Personal Trainer Certification- American College of Sports Medicine
",FITNESS
18856440," CONSULTANT Summary Hard-working, entry-level Office Assistant, looking to apply my education and experience to a job in Administration. Customer service-oriented Administrative Assistant skilled in greeting patients, scheduling appointments and preparing patient charts. Highlights Microsoft Word, Excel, PowerPoint Detail oriented Planning/coordinating Team leadership Professional demeanor Customer Service Customer Satisfaction Critical thinker Excellent research skills Accomplishments Experience Company Name January 2010 to Current Consultant City , State Promote products. Plan and execute home parties. Educate customers about product with demonstration. Recruit other consultants. Help customers with individual orders. Conduct online parties. Maintain personal Tupperware website. Leadership and business accounting skills. Consulted Company Name June 2008 to January 2015 Caregiver City , State Assisted with adequate nutrition and fluid intake. Planned, prepared and served meals and snacks according to prescribed diets. Provided transportation, assistance and companionship to clients. Cleaned and organized patients' living quarters. Performed household tasks such as laundry, dusting, washing dishes and vacuuming. Positioned residents for comfort and to prevent skin pressure problems. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Provided personal nursing care in pre- and post-operative situations. Tended to patients with chronic illnesses. Assisted with ADLs. Sensitive to the needs of geriatric patients. Comforted patients and provided them with reassurance and encouragement. Company Name October 2010 to April 2011 Customer Service Associate City , State Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Cross-trained and provided back-up for other customer service representatives when needed. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Assisted customers with store and product complaints. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Recommended, selected and helped locate merchandise based on customer needs and desires. Communicated all merchandise needs or issues to appropriate supervisors. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Organized the store by returning all merchandise to its proper place. Replenished merchandise shelves with items from the stockroom. Took special orders in person and over the phone to generate [dollar amount] of additional revenue. Processed merchandise returns and exchanges. Company Name March 2006 to June 2010 Day Care Provider City , State Organized activities that developed children's physical, emotional and social growth. Made nutritious snacks and meals for children. Established and maintained a safe play environment for the children. Monitored children's play activities to verify safety and wellness. Taught children personal care behaviors, including toilet training and feeding. Stayed current on all toy and child-related recalls and safety warnings. Continually encouraged children to be understanding and patient with others. Coordinated field trips to local parks, fire stations and zoos. Monitored educational progress by keeping detailed individual charts and files. 28 years infant care experience. Instructed children in health and personal habits including eating, resting and toilet habits. Carefully supervised children in play area. Encouraged curiosity, exploration and problem-solving with age-appropriate playtime activities. Conducted phone interviews with parents. Clearly communicated to children in developmentally appropriate way. Redirected children to encourage safe, positive behaviors. Created daily lesson plans for activities. Physically and verbally interacted with children throughout the day. Used clear communication and professionalism to develop constructive relationships with families. Used read-aloud time and alphabet games to promote early literacy. Prepared, served and cleaned up daily meals for children. Monitored supply and material inventory. Maintained a safe, clean and constantly supervised play environment. Sanitized all toys and play areas daily. Reported health concerns and posted health warnings in case of illness. Company Name June 2002 to February 2006 Seamstress City , State Cut fabric, sewed patterns for drapes, upholstery, window treatments. Carried industrial size bolts of fabric, operated various type of sewing machines. On occasion supervised department when lead/supervisor was absent, operated a 2 way radio. Helped achieve company goals by supporting production workers. Troubleshooted problems with equipment, devices or products. Company Name September 2001 to May 2003 Cook/Server City , State Handled raw seafood, prepared and served food for customers using knives, grill, fryer, crockpot, microwave. Accepted payment from customers and made change as necessary. Assisted co-workers. Cleaned and maintained the beverage area, display cases, equipment, and order transaction area Cleaned and prepared various foods for cooking or serving Cleaned bars, work areas, and tables Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash Executed various kitchen stations and assisted with, meat, fish, saute or pantry Greeted guests and sat them at tables or in waiting areas Inspected dining and serving areas to ensure cleanliness and proper setup Kept drink stations clean and ready for service Loaded dishwashers and hand-washed items such as pots, pans, knives Performed dishwasher duties Performed serving, cleaning, and stocking duties in establishments Prepared dishes following recipe or verbal instructions Prepared food items such as sandwiches, salads, soups, and beverages Stocked supplies in serving stations, cupboards, refrigerators, and salad bars Stored clean equipment and utensils Used all food handling standards Washed, peeled, cut, and seeded fruits and vegetables Completed closing duties, including restocking items and closing out the cash drawer. Checked in deliveries and signed off on products received. Company Name December 1998 to April 2002 Nail Technician City , State Owned and operated nail salon, performed manicuring/pedicuring services on clients. Managed all business operations of the nail salon firm such as billing, client contact database, supplies and stock. Educated clients about their nail care tips between follow up visits. Responded to customer inquiries in a friendly and professional manner. Greeted all guests and assisted them with requests and special services. Showed appreciation to resort guests by thanking them for their business. Organized salon paperwork and office files. Monitored and tracked salon product contracts and deliveries. Worked a flexible schedule to accommodate salon needs. Education University of Phoenix Jun 2014 Associates : General Studies Healthcare Administration City , State Health Information Administration coursework Oakridge Sr High Jun 1982 City , State Springfield College of Beauty Dec 1998 Post Secondary Coursework in General studies Minor in Accounting/Business City , State Nail Technician training Degree City , State Lane Community College High School Diploma/GED : General City , State , US General Skills Cash handling, Shipping and receiving, Professional and friendly, Careful and active listener,Multi-tasking, 10-Key, Active Learning, Calendaring, Customer Needs, Customer Service, Data Entry, Documentation, Email, Filing, Scheduling, Telephone Skills, Time Management, Travel Arrangements, Travel Booking, Travel Planning, Typing, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, ","
CONSULTANT
Summary
Hard-working, entry-level Office Assistant, looking to apply my education and experience to a job in Administration. Customer service-oriented Administrative Assistant skilled in greeting patients, scheduling appointments and preparing patient charts.
Highlights
Microsoft Word, Excel, PowerPoint
Detail oriented
Planning/coordinating
Team leadership
Professional demeanor
Customer Service
Customer Satisfaction
Critical thinker
Excellent research skills
Accomplishments
Experience
Company Name January 2010 to Current Consultant City , State
Promote products.
Plan and execute home parties.
Educate customers about product with demonstration.
Recruit other consultants.
Help customers with individual orders.
Conduct online parties.
Maintain personal Tupperware website.
Leadership and business accounting skills.
Consulted
Company Name June 2008 to January 2015 Caregiver City , State
Assisted with adequate nutrition and fluid intake.
Planned, prepared and served meals and snacks according to prescribed diets.
Provided transportation, assistance and companionship to clients.
Cleaned and organized patients' living quarters.
Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
Positioned residents for comfort and to prevent skin pressure problems.
Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
Provided personal nursing care in pre- and post-operative situations.
Tended to patients with chronic illnesses.
Assisted with ADLs.
Sensitive to the needs of geriatric patients.
Comforted patients and provided them with reassurance and
encouragement.
Company Name October 2010 to April 2011 Customer Service Associate City , State
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Prevented store losses using awareness, attention to detail and integrity.
Cross-trained and provided back-up for other customer service representatives when needed.
Worked as a team member performing cashier duties, product assistance and cleaning.
Expressed appreciation and invited customers to return to the store.
Assisted customers with store and product complaints.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Communicated all merchandise needs or issues to appropriate supervisors.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Organized the store by returning all merchandise to its proper place.
Replenished merchandise shelves with items from the stockroom.
Took special orders in person and over the phone to generate [dollar amount] of additional revenue.
Processed merchandise returns and exchanges.
Company Name March 2006 to June 2010 Day Care Provider City , State
Organized activities that developed children's physical, emotional and social growth.
Made nutritious snacks and meals for children.
Established and maintained a safe play environment for the children.
Monitored children's play activities to verify safety and wellness.
Taught children personal care behaviors, including toilet training and feeding.
Stayed current on all toy and child-related recalls and safety warnings.
Continually encouraged children to be understanding and patient with others.
Coordinated field trips to local parks, fire stations and zoos.
Monitored educational progress by keeping detailed individual charts and files.
28 years infant care experience.
Instructed children in health and personal habits including eating, resting and toilet habits.
Carefully supervised children in play area.
Encouraged curiosity, exploration and problem-solving with age-appropriate playtime activities.
Conducted phone interviews with parents.
Clearly communicated to children in developmentally appropriate way.
Redirected children to encourage safe, positive behaviors.
Created daily lesson plans for activities.
Physically and verbally interacted with children throughout the day.
Used clear communication and professionalism to develop constructive relationships with families.
Used read-aloud time and alphabet games to promote early literacy.
Prepared, served and cleaned up daily meals for children.
Monitored supply and material inventory.
Maintained a safe, clean and constantly supervised play environment.
Sanitized all toys and play areas daily.
Reported health concerns and posted health warnings in case of illness.
Company Name June 2002 to February 2006 Seamstress City , State
Cut fabric, sewed patterns for drapes, upholstery, window treatments.
Carried industrial size bolts of fabric, operated various type of sewing machines.
On occasion supervised department when lead/supervisor was absent, operated a 2 way radio.
Helped achieve company goals by supporting production workers.
Troubleshooted problems with equipment, devices or products.
Company Name September 2001 to May 2003 Cook/Server City , State
Handled raw seafood, prepared and served food for customers using knives, grill, fryer, crockpot, microwave.
Accepted payment from customers and made change as necessary.
Assisted co-workers.
Cleaned and maintained the beverage area, display cases, equipment, and order transaction area
Cleaned and prepared various foods for cooking or serving
Cleaned bars, work areas, and tables
Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash
Executed various kitchen stations and assisted with, meat, fish, saute or pantry
Greeted guests and sat them at tables or in waiting areas
Inspected dining and serving areas to ensure cleanliness and proper setup
Kept drink stations clean and ready for service
Loaded dishwashers and hand-washed items such as pots, pans, knives
Performed dishwasher duties
Performed serving, cleaning, and stocking duties in establishments
Prepared dishes following recipe or verbal instructions
Prepared food items such as sandwiches, salads, soups, and beverages
Stocked supplies in serving stations, cupboards, refrigerators, and salad bars
Stored clean equipment and utensils
Used all food handling standards
Washed, peeled, cut, and seeded fruits and vegetables
Completed closing duties, including restocking items and closing out the cash drawer.
Checked in deliveries and signed off on products received.
Company Name December 1998 to April 2002 Nail Technician City , State
Owned and operated nail salon, performed manicuring/pedicuring services on clients.
Managed all business operations of the nail salon firm such as billing, client contact database, supplies and stock.
Educated clients about their nail care tips between follow up visits.
Responded to customer inquiries in a friendly and professional manner.
Greeted all guests and assisted them with requests and special services.
Showed appreciation to resort guests by thanking them for their business.
Organized salon paperwork and office files.
Monitored and tracked salon product contracts and deliveries.
Worked a flexible schedule to accommodate salon needs.
Education
University of Phoenix Jun 2014 Associates : General Studies Healthcare Administration City , State
Health Information Administration coursework
Oakridge Sr High Jun 1982 City , State
Springfield College of Beauty Dec 1998 Post Secondary Coursework in General studies Minor in Accounting/Business City , State
Nail Technician training
Degree City , State
Lane Community College High School Diploma/GED : General City , State , US General
Skills
Cash handling, Shipping and receiving, Professional and friendly, Careful and active listener,Multi-tasking, 10-Key, Active Learning, Calendaring, Customer Needs, Customer Service, Data Entry, Documentation, Email, Filing, Scheduling, Telephone Skills, Time Management, Travel Arrangements, Travel Booking, Travel Planning, Typing, Microsoft Excel, Microsoft PowerPoint, Microsoft Word,
",CONSULTANT
11289482," BUSINESS DEVELOPMENT MANAGER, VP Executive Profile Ambitious leader who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals. Skill Highlights Multi-unit operations management Change implementation/project management Relationship and vendor management Call center/dialer operations Underwriting Strategic planning Operational Risk Core Accomplishments Operations Management: Managed multi-sites and units (150 FTE) Handled multiple functions related to customer care, collections, loss mitigation, risk, foreclosure, and underwriting Staff Development: Launched well-received program of professional development courses for all staff. Mentored and coached employees resulting in a 12% increase in productivity. Project Management: Created policies and procedures for external vendors. Initiated audit checklist for vendors resulting in 80% decrease in their average turn times and increasing overall quality by 40% in one year. Partnered with law firms, judges, NY City Mayors office, NY City Bar, GSE and housing counseling attorney to institute Continued Learning Education seminar for all court systems in NYC area. Professional Experience Company Name City , State Business Development Manager, VP 12/2014 to Current Spearheaded sales of managemytests.com platform, resulting in a 1.2 million dollar increase in revenue over first six months. Accountable for sales and overall customer satisfaction. Spearheaded cross-functional initiative to achieve new business.Increased profits by 60% in one year through restructure of business line. Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations. Company Name City , State Lending Manager, VP 09/2009 to 10/2014 Led a department consisting of two AVP's, ten managers, one business training consultant and 120 FTE that consisted of single points of contact and underwriters. Managed all facets of loss mitigation for private investors within Wells Fargo. Accountable for ensuring compliance with pooling and servicing agreements and mortgage backed securities. Created two specialized teams within unit: High Impact Resolution Unit responsible for reviewing and creating solutions for the Office of the President Foreclosure mediation unit handling all mediations across all investor lines within WFHM. This includes private, owned, FHA, VA, FNMA, and FHLMC. Ensured compliance with all internal and external audits including OCC, GCOR, and investor audits. Motivated unit to high levels of quality and production.Managed mediation and vendor/relationship management teams. Accountable for managing quality and effectiveness of all 3rd party law firms including training and audits. Reviewed underwriting decisions for all complex loans made within the unit requiring the highest level of authority within Wells Fargo. Successfully earned and held E Level authority for Bank and Private, Wells Owned, Wells Fargo Financial, Wells Fargo Home Equity, Wells Fargo Pick a Pay, FNMA, FHLMC, USDA, VA, FHA, and FHLB. Created state specific policies and procedures in collaboration with project and implementation teams. Trained mediation program administrators, judges, and magistrates on mortgage servicing basics to build foundations for new mediation programs across the country. Represented Wells Fargo in key legislative meetings in partnership with Government Relations and Legal. Also appeared in litigated and mediated court cases nationally. Company Name City , State Collections Supervisor II 03/2007 to 09/2009 Responsible for coaching, influencing, developing and managing team members including decisions relative to performance reviews, terminations, hires, discipline, salary actions, etc. Provides quality customer service to internal and external customers. Ensures compliance and quality standards are met in accordance with internal key indicators and investor requirements. Liaison between quality control/analytics department and business unit relating to all key indicator reviews and responses. Influences performance of the business unit by working as a key member of the decision making management team on strategy and building departmental effectiveness and performance. Aligns business unit activities to business priorities. Participates in strategic dialer planning discussions and provides input regarding future direction. Created global scripting for outbound Loss Mitigation campaigns. Participates in HOPE NOW initiatives and foreclosure prevention events. Company Name City , State Customer Service and Collections Supervisor II 01/2001 to 03/2007 Supervised the inbound and outbound Customer Service and Collections call teams. Initiated monthly employee incentive programs for quality and quantity while managing to a budget. Monitored phone calls for compliance and possible training opportunities. Handled escalation calls; manage incoming and outgoing calls to customers. Prepared monthly statistical reports for senior management. Monitored phone calls for compliance and possible training opportunities. Reviewed employee productivity on daily basis and motivated staff to optimum performance. Responsible for all human resource functions such as: monthly and annual evaluations, salary reviews, hiring and terminations. Played major role in opening two Call Centers located in Rancho Cucamonga, California and Schaumburg, Illinois. Managed multiple projects such as updating company policies and procedures, developing and testing the website, and business continuity plans. Company Name City , State Loan Processing Supervisor 01/2000 to 01/2001 Analyzed loan application, preliminary title report, and credit report to determine which supporting documents to order (e.g., VOE, VOM, payoff demands, subordinations, etc). Analyzed all loan documents for completeness and sufficiency to make a loan decision. Collaborated with loan officers to clear loan conditions, communicating with external parties as necessary. At the conclusion of the rescission period, deliver file to funding and give approval to fund. Set up recording with the title company and confirm the recording. Authorize title to disburse funds and coordinate any check exchanges. Pull reports to ensure loans are submitted in accordance with state and federal regulations. Company Name City , State Loan Officer 01/1998 to 01/2000 Responsible for generating leads via inbound and outbound solicitations. Assessed prospective customers' needs to determine their interest in obtaining a loan and complete loan application. Developed and maintain business referral sources. Ordered comparables from appraisers. Gathered customer's documentation for loan approval. Maintained consistent productivity to ensure the fulfillment of performance standards and goals. Prepared and provided accurate reports of business development activities. Education BACHELOR OF ARTS : BUSINESS ADMINISTRATION Univerity of Pheonix , State Skills budget, business development, Call Center, coaching, communication skills, consultant, credit, Customer Service, decision making, direction, documentation, Equity, senior management, external audits, Financial, funds, Government, hiring, human resource, Leadership, law, Legal, managing, mediation, meetings, Office, operations management, performance reviews, Pick, policies, Project management, quality, quality control, recording, Relationship management, securities, scripting, strategy, strategic, phone, Underwriting, Vendor management, website ","
BUSINESS DEVELOPMENT MANAGER, VP
Executive Profile
Ambitious leader who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals.
Skill Highlights
Multi-unit operations management
Change implementation/project management
Relationship and vendor management
Call center/dialer operations
Underwriting
Strategic planning
Operational Risk
Core Accomplishments
Operations Management: Managed multi-sites and units (150 FTE) Handled multiple functions related to customer care, collections, loss mitigation, risk, foreclosure, and underwriting
Staff Development: Launched well-received program of professional development courses for all staff.
Mentored and coached employees resulting in a 12% increase in productivity.
Project Management: Created policies and procedures for external vendors.
Initiated audit checklist for vendors resulting in 80% decrease in their average turn times and increasing overall quality by 40% in one year.
Partnered with law firms, judges, NY City Mayors office, NY City Bar, GSE and housing counseling attorney to institute Continued Learning Education seminar for all court systems in NYC area.
Professional Experience
Company Name City , State Business Development Manager, VP 12/2014 to Current
Spearheaded sales of managemytests.com platform, resulting in a 1.2 million dollar increase in revenue over first six months.
Accountable for sales and overall customer satisfaction.
Spearheaded cross-functional initiative to achieve new business.Increased profits by 60% in one year through restructure of business line.
Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
Company Name City , State Lending Manager, VP 09/2009 to 10/2014
Led a department consisting of two AVP's, ten managers, one business training consultant and 120 FTE that consisted of single points of contact and underwriters.
Managed all facets of loss mitigation for private investors within Wells Fargo.
Accountable for ensuring compliance with pooling and servicing agreements and mortgage backed securities.
Created two specialized teams within unit: High Impact Resolution Unit responsible for reviewing and creating solutions for the Office of the President Foreclosure mediation unit handling all mediations across all investor lines within WFHM.
This includes private, owned, FHA, VA, FNMA, and FHLMC.
Ensured compliance with all internal and external audits including OCC, GCOR, and investor audits.
Motivated unit to high levels of quality and production.Managed mediation and vendor/relationship management teams.
Accountable for managing quality and effectiveness of all 3rd party law firms including training and audits.
Reviewed underwriting decisions for all complex loans made within the unit requiring the highest level of authority within Wells Fargo.
Successfully earned and held E Level authority for Bank and Private, Wells Owned, Wells Fargo Financial, Wells Fargo Home Equity, Wells Fargo Pick a Pay, FNMA, FHLMC, USDA, VA, FHA, and FHLB.
Created state specific policies and procedures in collaboration with project and implementation teams.
Trained mediation program administrators, judges, and magistrates on mortgage servicing basics to build foundations for new mediation programs across the country.
Represented Wells Fargo in key legislative meetings in partnership with Government Relations and Legal.
Also appeared in litigated and mediated court cases nationally.
Company Name City , State Collections Supervisor II 03/2007 to 09/2009
Responsible for coaching, influencing, developing and managing team members including decisions relative to performance reviews, terminations, hires, discipline, salary actions, etc.
Provides quality customer service to internal and external customers.
Ensures compliance and quality standards are met in accordance with internal key indicators and investor requirements.
Liaison between quality control/analytics department and business unit relating to all key indicator reviews and responses.
Influences performance of the business unit by working as a key member of the decision making management team on strategy and building departmental effectiveness and performance.
Aligns business unit activities to business priorities.
Participates in strategic dialer planning discussions and provides input regarding future direction.
Created global scripting for outbound Loss Mitigation campaigns.
Participates in HOPE NOW initiatives and foreclosure prevention events.
Company Name City , State Customer Service and Collections Supervisor II 01/2001 to 03/2007
Supervised the inbound and outbound Customer Service and Collections call teams.
Initiated monthly employee incentive programs for quality and quantity while managing to a budget.
Monitored phone calls for compliance and possible training opportunities.
Handled escalation calls; manage incoming and outgoing calls to customers.
Prepared monthly statistical reports for senior management.
Monitored phone calls for compliance and possible training opportunities.
Reviewed employee productivity on daily basis and motivated staff to optimum performance.
Responsible for all human resource functions such as: monthly and annual evaluations, salary reviews, hiring and terminations.
Played major role in opening two Call Centers located in Rancho Cucamonga, California and Schaumburg, Illinois.
Managed multiple projects such as updating company policies and procedures, developing and testing the website, and business continuity plans.
Company Name City , State Loan Processing Supervisor 01/2000 to 01/2001
Analyzed loan application, preliminary title report, and credit report to determine which supporting documents to order (e.g., VOE, VOM, payoff demands, subordinations, etc).
Analyzed all loan documents for completeness and sufficiency to make a loan decision.
Collaborated with loan officers to clear loan conditions, communicating with external parties as necessary.
At the conclusion of the rescission period, deliver file to funding and give approval to fund.
Set up recording with the title company and confirm the recording.
Authorize title to disburse funds and coordinate any check exchanges.
Pull reports to ensure loans are submitted in accordance with state and federal regulations.
Company Name City , State Loan Officer 01/1998 to 01/2000
Responsible for generating leads via inbound and outbound solicitations.
Assessed prospective customers' needs to determine their interest in obtaining a loan and complete loan application.
Developed and maintain business referral sources.
Ordered comparables from appraisers.
Gathered customer's documentation for loan approval.
Maintained consistent productivity to ensure the fulfillment of performance standards and goals.
Prepared and provided accurate reports of business development activities.
Education
BACHELOR OF ARTS : BUSINESS ADMINISTRATION Univerity of Pheonix , State
",BUSINESS-DEVELOPMENT
35344611," HR - SHARED SERVICES SUPERVISOR Summary Detail-oriented human resources professional who excels under tight deadlines, while anticipating and averting potential problems by proactively streamlining processes. Highlights Professionals in Human Resources Association Excellent interpersonal and coaching skills Talent assessments Motivated Hiring recommendations Background checks Experience Company Name City , State HR - Shared Services Supervisor 01/2014 Provides leadership development and performance management to a direct team of associates focused on meeting call center operational metrics and quality standards. Engaged in strategic planning to identify milestones and targets to deliver results for performance metrics Assessed team from a Situational Leadership perspective and built customized development plans to enhance areas of strength and close performance gaps to enhance the overall performance of the department Partnered with associates to create and execute development plans to improve performance and meet career pathing objectives Interviewed candidates and make hiring decisions of quality associates to staff the department to full capacity Responsible for providing analytical, technical proficiency, product knowledge for all Advocate H.R. processes and procedures. Company Name City , State Operations Manager 01/2013 to 01/2014 Accomplishing company's objectives by overseeing center-wide recruiting, selecting, training, assigning, scheduling, coaching, counseling, monitoring, appraising and disciplining employees; communicating job expectations; reviewing job contributions; planning and reviewing compensation actions and enforcing policies and procedures. Enhancing overall customer experience through call coaching and monitoring escalated call trends. Coaching and developing to ensure all client support delivered per contractual agreements. Enabled resolution of customer issues as liaison and facilitator for core team that participates in on-going planning and process improvement. Responsible for 10 customer service supervisors and 250 customer service agents. Achieving customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change. Meeting customer service financial objectives by forecasting requirements, preparing annual budgets, scheduling expenditures, analyzing variances and initiating corrective actions. Determining customer service requirements by maintaining contact with customers, visiting operational environments, conducting surveys, forming focus groups, benchmarking best practices and analyzing information and applications. Improving customer service quality results by studying, evaluating, and re-designing processes, establishing and communicating service metrics, monitoring and analyzing results and implementing changes. Effectively establish and maintain cross functional and cross-departmental partnerships. Company Name City , State Action Response Team Supervisor 01/2011 to 01/2013 Resolved and/or addressed complex customer issues or questions, which included taking escalated calls from customers/associates. Managed the Action Response Team function, ensuring service levels and quality goals were met. Analyzed department satisfaction results and proactively developed and implemented action plans for improvement. Performed the full scope of talent management and development activities including all aspects of the performance management process: performance and behavior assessment, feedback, coaching, career planning, guidance, corrective action and training. Call observation and monitoring for individual, team, enterprise root cause and trending analysis Represented the department in over 100 projects that directly impacted the performance of the queue. Company Name City , State New Hire Supervisor 01/2005 to 01/2011 Responsible for staffing call center of 550 associates with 30 New Hire Classes (20 associates per class) within 2 quarters of fiscal year; while maintaining a 80 percent retention rate. Provided New Hire Policies & Procedure and Customer Satisfaction Training to approximately 350 employees. Conducted orientation sessions and arranged on-the-job training for new hires. Developed and organized testing, training, evaluation procedures, multimedia visual aids, and other new hire materials. Directed the development of a comprehensive training strategy, methodology, programs and curriculum for management opportunity, employee development and technical training. Performed administrative duties that may include tracking associates attendance, payroll processing, inputting assessment results, and reviewing Knowledge checks. Maintained a database detailing employee training dates, types of training, qualification and recertification dates. Conferred with management and conducted surveys and focus groups to identify training needs based on projected production processes, changes, and other factors. Evaluated instructor's performance and the effectiveness of training programs and provide recommendations for improvement. Observed and monitored associates skills and behaviors during training; worked in conjunction with the classroom trainer in formulating weekly assessment by providing feedback on comprehension, strengths and opportunities. Collaborated with Human Resources in defining individual employee development plans for supervisors and managers by evaluating capabilities and implementing effective solutions. Education B.A : Psychology 2015 Ashford University , City , State GPA: GPA: 3.73 Human Resources Management certificate Healthcare Management certificate Accomplishments Implemented a background check matrix for our vendor to streamline the background process during onboarding. Skills administrative, benchmarking, budgets, call center, Coaching, counseling, Customer Satisfaction, customer-service, client support, database, designing, financial, focus, forecasting, functional, hiring, Human Resources, instructor, Leadership, leadership development, materials, multimedia, enterprise, payroll processing, performance management, Policies, process improvement, processes, quality, recruiting, scheduling, staffing, strategy, strategic planning, , trainer, employee development, employee training, training programs ","
HR - SHARED SERVICES SUPERVISOR
Summary
Detail-oriented human resources professional who excels under tight deadlines, while anticipating and averting potential problems by proactively streamlining processes.
Highlights
Professionals in Human Resources Association
Excellent interpersonal and coaching skills
Talent assessments
Motivated
Hiring recommendations
Background checks
Experience
Company Name City , State HR - Shared Services Supervisor 01/2014
Provides leadership development and performance management to a direct team of associates focused on meeting call center operational metrics and quality standards.
Engaged in strategic planning to identify milestones and targets to deliver results for performance metrics Assessed team from a Situational Leadership perspective and built customized development plans to enhance areas of strength and close performance gaps to enhance the overall performance of the department Partnered with associates to create and execute development plans to improve performance and meet career pathing objectives Interviewed candidates and make hiring decisions of quality associates to staff the department to full capacity Responsible for providing analytical, technical proficiency, product knowledge for all Advocate H.R.
processes and procedures.
Company Name City , State Operations Manager 01/2013 to 01/2014
Accomplishing company's objectives by overseeing center-wide recruiting, selecting, training, assigning, scheduling, coaching, counseling, monitoring, appraising and disciplining employees; communicating job expectations; reviewing job contributions; planning and reviewing compensation actions and enforcing policies and procedures.
Enhancing overall customer experience through call coaching and monitoring escalated call trends.
Coaching and developing to ensure all client support delivered per contractual agreements.
Enabled resolution of customer issues as liaison and facilitator for core team that participates in on-going planning and process improvement.
Responsible for 10 customer service supervisors and 250 customer service agents.
Achieving customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
Meeting customer service financial objectives by forecasting requirements, preparing annual budgets, scheduling expenditures, analyzing variances and initiating corrective actions.
Determining customer service requirements by maintaining contact with customers, visiting operational environments, conducting surveys, forming focus groups, benchmarking best practices and analyzing information and applications.
Improving customer service quality results by studying, evaluating, and re-designing processes, establishing and communicating service metrics, monitoring and analyzing results and implementing changes.
Effectively establish and maintain cross functional and cross-departmental partnerships.
Company Name City , State Action Response Team Supervisor 01/2011 to 01/2013
Resolved and/or addressed complex customer issues or questions, which included taking escalated calls from customers/associates.
Managed the Action Response Team function, ensuring service levels and quality goals were met.
Analyzed department satisfaction results and proactively developed and implemented action plans for improvement.
Performed the full scope of talent management and development activities including all aspects of the performance management process: performance and behavior assessment, feedback, coaching, career planning, guidance, corrective action and training.
Call observation and monitoring for individual, team, enterprise root cause and trending analysis Represented the department in over 100 projects that directly impacted the performance of the queue.
Company Name City , State New Hire Supervisor 01/2005 to 01/2011
Responsible for staffing call center of 550 associates with 30 New Hire Classes (20 associates per class) within 2 quarters of fiscal year; while maintaining a 80 percent retention rate.
Provided New Hire Policies & Procedure and Customer Satisfaction Training to approximately 350 employees.
Conducted orientation sessions and arranged on-the-job training for new hires.
Developed and organized testing, training, evaluation procedures, multimedia visual aids, and other new hire materials.
Directed the development of a comprehensive training strategy, methodology, programs and curriculum for management opportunity, employee development and technical training.
Performed administrative duties that may include tracking associates attendance, payroll processing, inputting assessment results, and reviewing Knowledge checks.
Maintained a database detailing employee training dates, types of training, qualification and recertification dates.
Conferred with management and conducted surveys and focus groups to identify training needs based on projected production processes, changes, and other factors.
Evaluated instructor's performance and the effectiveness of training programs and provide recommendations for improvement.
Observed and monitored associates skills and behaviors during training; worked in conjunction with the classroom trainer in formulating weekly assessment by providing feedback on comprehension, strengths and opportunities.
Collaborated with Human Resources in defining individual employee development plans for supervisors and managers by evaluating capabilities and implementing effective solutions.
Education
B.A : Psychology 2015 Ashford University , City , State GPA: GPA: 3.73
Human Resources Management certificate
Healthcare Management certificate
Accomplishments
Implemented a background check matrix for our vendor to streamline the background process during onboarding.
",ADVOCATE
26801767," DIRECTOR, INFORMATION TECHNOLOGY Professional Summary Results-driven IT director with over 30 years of experience in diverse industries, including Port and Higher Education. Expertise includes team leadership, technical architecture, training and development, disaster recovery planning, and information protection analysis. Dynamic, resourceful, and extremely driven individual with a deep passion for creating and delivering programs and solutions that empower a team, company, and customer to meet and exceed desired expectations. Core Qualifications IT management Results-oriented Operations management Budget administration Change management Problem resolution Team leadership Decisive leader Cost reduction Experience Director, Information Technology August 2008 to Current Company Name － City , State Manages information technology computer center for the Board of Commissioners of the Port of New Orleans (Board). Develops, initiates, implements and monitors procedures necessary to determine the need for improvement of the system and operational activities. Makes recommendations on the acquisition, lease or rental of equipment and computer services, the development and implementation of new data processing programs and the expansion of existing equipment and programs. Provide information and recommendations to the Port's management relevant to the establishment of priorities for prospective system applications. Develops and/or revises data and practices concerning plan and procedures consistent with agency goals and objectives in the information communications fields. Formulates requests for bid and requests for proposals for major and minor I.T. professional services and hardware contracts. Directly involved in vendor selection and final contract negotiations and approvals. Supervises information technology and telecommunication staff and provides guidance and direction of daily activities. Develops and supervises the work of system project consultants. Provides consulting services to all Port departments and divisions concerning information systems, new programs and data processing. Develops form management procedures and reviews and justifies current practices. Evaluates existing manual and automated information-related activities including physical work environment, administrative procedures and work flows. Represents the Board of Commissioners on national and international committees and conferences as necessary. Prepares hardware, software and personnel budgets for the I.T. department. Staying abreast of the new technologies, doing cost/benefit analysis of these technologies and the incorporation of these technologies into the budgeting process. Participates in formulating Board's current and future I.T. short and long term strategic planning including PC networking, Email, IBM ISeries Support, INTERNET, Imaging, Computer Aided Software Engineering, Communication Protocols, EDI, GIS etc. Reviews and makes recommendations to management on the use and control of mainframe data processing systems for internal operations, and for servicing the maritime community in the movement of cargo through the Port. Assures that software utilizing the mainframe and remote computer local area, wide area network equipment are protected and secure against viruses, outside intrusion and cyber-attack. Supervise the development of long range plans for the use of data processing equipment by the Board, related private sector firms and government agencies. Assure the confidentiality of priority data and supervise the distribution of that data to the appropriate public and private sector recipients. Coordinates the flow of information among in-house departments, private sector maritime interests, U.S. Customs and other agencies. Oversees a large repertoire of sophisticated application software. Interface with representatives of local, national and international maritime, and government agencies, offices and firms concerning the technical requirements and operation and benefits of the system. Reviews, coordinates and makes recommendations to Board management and maritime interests on data transmission requirements. Monitors the preparation of reports submitted to Board management, the private sector and governmental agencies on data processing and technology issues. Keeps abreast of changes in the maritime industry as it affects the movement of bulk, general and containerized cargo and the flow of electronic communications. In charge of all telephone services required by the Board. This includes the main administrative phone switch and sub-switches and all cell and broadband services. Define scope of work and specifications for Hardware and software needs for Homeland Security Grant Investment Justifications from 2008 to present. FAS system repair and updates, Building Access Command and Control, Security Camera Projects (Portwide and Cruise Terminals), Wireless Backbone Infrastructure Portwide, MSCO provisioning, Mobile Command Center Repair and Upgrade, Underwater inspection vehicle and equipment, Technology Installation on the Harbor Police Patrol Boat, Integration of Command Bridge Incident Control servers, GIS server implementation. Associate Vice-President for Information Technology and Telecommunication April 1980 to October 2004 Company Name － City , State Oversight responsibility for staff of 22 people, including 19 professionals. Created and managed the Office of Information Technology. Developed and implemented the Strategic Plan for the Office of Information Technology. Awarded and directed $1.2 million grant to install the telecommunications fiber optic infrastructure for university. Integrated the Management Information System department and the Telecommunication department into one cohesive department. Provided data and communication services to entire university community; implemented university-wide operation of telephone, PBX, voice and data wireless communications. Developed administrative system for all users to become proficient in these areas. Ensured data integrity and responsibility, standardizing ways and means of data collection, thereby maintaining the integrity of inputs and outcomes. Created a filtering process to recognize viruses before they infect systems and thus established a reliable network free of viruses and spam. Implemented effective customer service, customized to suit individual needs, ensuring that all users were standardized for smooth communication with one another. Created inclusive, customer-friendly, telecommunications climate, ensuring that students were respected equally with faculty. Implemented comprehensive university system, increasing the number of telecommunication units from 324 to more than 2,000. Increased number of computer labs from two to nine, ensuring dramatic increase in resources to students without increasing staff. Education Ph.D : Coastal Oceanography , 1996 State University of New York － City , State , USA Coastal Oceanography M.S : Computer Science Marine Sciences Research Center
School of Marine and Atmospheric Sciences Computer Science B.S : Mathematics University of Evansville － City , State Mathematics Xavier University － City , State Professional Affiliations *Member of AAPA Information Technology Committee *Represented the University President at Southern Educational Foundation *Member of the Instructional Technology Assistance Project (ITAP) team *Participated in Educational Leadership Council *Served on Academic Computing Committee. Accomplishments MCSE (Microsoft Certified Systems Engineer) LDCCA Certified Installer for Fiber Optic and Category 5/5E Certified Construction Quality Management for Contractors by U.S. Army Core of Engineers Wireless Network Auditing Training System Forensics, Investigation & Response Training Hacker Techniques, Exploits and Incident Handling Training Accreditation Skills academic, administrative, agency, Basic, benefits, broadband, budgeting, budgets, Cobol, Hardware, computer applications, conferences, consulting, contract negotiations, contracts, customer service, data analysis, data collection, Data Processing, Database Management, DBase IV, direction, EDI, Email, features, Fortran, GIS, government, grants, IBM, IBM compatible, Imaging, Information Systems, Information Technology, inspection, interpretation, laser, Macintosh, mainframe, MapInfo, Mathematics, Access, MS Excel, Office, Management Information System, Monitors, natural, Naval, network, Novell Netware, Oil, Operating Systems, Pascal, PBX, PC networking, personnel, Camera, Police, Programming, proposals, Protocols, radio, real-time, reception, relational database, Research, RPG III, servers, Shell, Software Engineering, Strategic, strategic planning, SUN SPARC, switches, switch, telecommunications, Telecommunication, telephone, phone, transmission, UNIX and C, UNIX, Upgrade, Vax, VMS, voice and data, wide area network, written Additional Information COMMUNITY SERVICE Board of North Region Leadership Institute (NORLI) Volunteer activities at New Orleans Enhancement Center: taught senior citizens how to use the computer Board of Advocates for Science & Math Education, Inc. HONORS/AWARDS/CERTIFICATIONS Certified Port Executive Turner Fellowship, State University of New York at Stony Brook United Negro College Fund Fellowship National Consortium of Educational Access Fellowship William and Mary Simon Fellowship ","
DIRECTOR, INFORMATION TECHNOLOGY
Professional Summary
Results-driven IT director with over 30 years of experience in diverse industries, including Port and Higher Education. Expertise includes team leadership, technical architecture, training and development, disaster recovery planning, and information protection analysis. Dynamic, resourceful, and extremely driven individual with a deep passion for creating and delivering programs and solutions that empower a team, company, and customer to meet and exceed desired expectations.
Core Qualifications
IT management
Results-oriented
Operations management
Budget administration
Change management
Problem resolution
Team leadership
Decisive leader
Cost reduction
Experience
Director, Information Technology August 2008 to Current Company Name － City , State
Manages information technology computer center for the Board of Commissioners of the Port of New Orleans (Board).
Develops, initiates, implements and monitors procedures necessary to determine the need for improvement of the system and operational activities.
Makes recommendations on the acquisition, lease or rental of equipment and computer services, the development and implementation of new data processing programs and the expansion of existing equipment and programs.
Provide information and recommendations to the Port's management relevant to the establishment of priorities for prospective system applications.
Develops and/or revises data and practices concerning plan and procedures consistent with agency goals and objectives in the information communications fields.
Formulates requests for bid and requests for proposals for major and minor I.T. professional services and hardware contracts.
Directly involved in vendor selection and final contract negotiations and approvals.
Supervises information technology and telecommunication staff and provides guidance and direction of daily activities.
Develops and supervises the work of system project consultants.
Provides consulting services to all Port departments and divisions concerning information systems, new programs and data processing.
Develops form management procedures and reviews and justifies current practices.
Evaluates existing manual and automated information-related activities including physical work environment, administrative procedures and work flows.
Represents the Board of Commissioners on national and international committees and conferences as necessary.
Prepares hardware, software and personnel budgets for the I.T. department.
Staying abreast of the new technologies, doing cost/benefit analysis of these technologies and the incorporation of these technologies into the budgeting process.
Participates in formulating Board's current and future I.T. short and long term strategic planning including PC networking, Email, IBM ISeries Support, INTERNET, Imaging, Computer Aided Software Engineering, Communication Protocols, EDI, GIS etc.
Reviews and makes recommendations to management on the use and control of mainframe data processing systems for internal operations, and for servicing the maritime community in the movement of cargo through the Port.
Assures that software utilizing the mainframe and remote computer local area, wide area network equipment are protected and secure against viruses, outside intrusion and cyber-attack.
Supervise the development of long range plans for the use of data processing equipment by the Board, related private sector firms and government agencies.
Assure the confidentiality of priority data and supervise the distribution of that data to the appropriate public and private sector recipients.
Coordinates the flow of information among in-house departments, private sector maritime interests, U.S. Customs and other agencies.
Oversees a large repertoire of sophisticated application software.
Interface with representatives of local, national and international maritime, and government agencies, offices and firms concerning the technical requirements and operation and benefits of the system.
Reviews, coordinates and makes recommendations to Board management and maritime interests on data transmission requirements.
Monitors the preparation of reports submitted to Board management, the private sector and governmental agencies on data processing and technology issues.
Keeps abreast of changes in the maritime industry as it affects the movement of bulk, general and containerized cargo and the flow of electronic communications.
In charge of all telephone services required by the Board.
This includes the main administrative phone switch and sub-switches and all cell and broadband services.
Define scope of work and specifications for Hardware and software needs for Homeland Security Grant Investment Justifications from 2008 to present.
FAS system repair and updates, Building Access Command and Control, Security Camera Projects (Portwide and Cruise Terminals), Wireless Backbone Infrastructure Portwide, MSCO provisioning, Mobile Command Center Repair and Upgrade, Underwater inspection vehicle and equipment, Technology Installation on the Harbor Police Patrol Boat, Integration of Command Bridge Incident Control servers, GIS server implementation.
Associate Vice-President for Information Technology and Telecommunication April 1980 to October 2004 Company Name － City , State
Oversight responsibility for staff of 22 people, including 19 professionals.
Created and managed the Office of Information Technology.
Developed and implemented the Strategic Plan for the Office of Information Technology.
Awarded and directed $1.2 million grant to install the telecommunications fiber optic infrastructure for university.
Integrated the Management Information System department and the Telecommunication department into one cohesive department.
Provided data and communication services to entire university community; implemented university-wide operation of telephone, PBX, voice and data wireless communications.
Developed administrative system for all users to become proficient in these areas.
Ensured data integrity and responsibility, standardizing ways and means of data collection, thereby maintaining the integrity of inputs and outcomes.
Created a filtering process to recognize viruses before they infect systems and thus established a reliable network free of viruses and spam.
Implemented effective customer service, customized to suit individual needs, ensuring that all users were standardized for smooth communication with one another.
Created inclusive, customer-friendly, telecommunications climate, ensuring that students were respected equally with faculty.
Implemented comprehensive university system, increasing the number of telecommunication units from 324 to more than 2,000.
Increased number of computer labs from two to nine, ensuring dramatic increase in resources to students without increasing staff.
Education
Ph.D : Coastal Oceanography , 1996 State University of New York － City , State , USA
Coastal Oceanography
M.S : Computer Science Marine Sciences Research Center
School of Marine and Atmospheric Sciences Computer Science
B.S : Mathematics University of Evansville － City , State Mathematics
Xavier University － City , State
Professional Affiliations
*Member of AAPA Information Technology Committee
*Represented the University President at Southern Educational Foundation
*Member of the Instructional Technology Assistance Project (ITAP) team
*Participated in Educational Leadership Council
*Served on Academic Computing Committee.
Accomplishments
MCSE (Microsoft Certified Systems Engineer)
LDCCA Certified Installer for Fiber Optic and Category 5/5E
Certified Construction Quality Management for Contractors by U.S. Army Core of Engineers
Wireless Network Auditing Training System
Forensics, Investigation & Response Training Hacker Techniques, Exploits and Incident Handling Training Accreditation
Skills
academic, administrative, agency, Basic, benefits, broadband, budgeting, budgets, Cobol, Hardware, computer applications, conferences, consulting, contract negotiations, contracts, customer service, data analysis, data collection, Data Processing, Database Management, DBase IV, direction, EDI, Email, features, Fortran, GIS, government, grants, IBM, IBM compatible, Imaging, Information Systems, Information Technology, inspection, interpretation, laser, Macintosh, mainframe, MapInfo, Mathematics, Access, MS Excel, Office, Management Information System, Monitors, natural, Naval, network, Novell Netware, Oil, Operating Systems, Pascal, PBX, PC networking, personnel, Camera, Police, Programming, proposals, Protocols, radio, real-time, reception, relational database, Research, RPG III, servers, Shell, Software Engineering, Strategic, strategic planning, SUN SPARC, switches, switch, telecommunications, Telecommunication, telephone, phone, transmission, UNIX and C, UNIX, Upgrade, Vax, VMS, voice and data, wide area network, written
Additional Information
COMMUNITY SERVICE Board of North Region Leadership Institute (NORLI) Volunteer activities at New Orleans Enhancement Center: taught senior citizens how to use the computer Board of Advocates for Science & Math Education, Inc. HONORS/AWARDS/CERTIFICATIONS Certified Port Executive Turner Fellowship, State University of New York at Stony Brook United Negro College Fund Fellowship National Consortium of Educational Access Fellowship William and Mary Simon Fellowship
",INFORMATION-TECHNOLOGY
24703983," ACCOUNTANT Summary Experienced accounting professional with proficient, analytical and problem solving
abilities. Results oriented and flexible in a rapidly changing environment. Skills Microsoft Office
Outlook Accomplishments C?Math.max(0,d+c):c:0;c. Experience 03/2015 to 07/2017 Accountant Company Name － City , State Processed daily corporate customer payments using CDK and Rental payments using TSD. Ran monthly customer statements. Responded to and followed up on customer inquiries. Processed daily cash journal entries. Responsible for running monthly aging reports for the accounts payable department and
stores. 10/2004 to 04/2015 Accountant Company Name － City , State Processed and paid state, city and county tax returns. Processed yearly property tax returns. Researched and responded to customer and the sales department inquiries. Ran monthly customer statements. Reconciled balance sheet accounts. Processed monthly journal entries using Agate a specialized software. Helped with month-end and year-end closings. Created various requested excel reports. 05/2000 to 04/2004 Accounting Manager Company Name － City , State Supervised one staff accountant. Responsible for the timely balancing of two accounting systems. Managed the reconciliation of all balance sheet accounts. Processed and paid the monthly state, county and city tax returns. Accountable for the accounts payable area. Developed and maintained various Excel spreadsheets. Implemented and oversaw system enhancements. 02/1989 to 04/2000 Accountant Company Name － City , State Processed monthly financial statements. Reconciled all balance sheet accounts. Processed and paid monthly state, county and city tax returns. Researched and responded to customer inquiries regarding monthly statements. Implemented and tested accounting system conversion. Education and Training Associate of Applied Science Normandale Community College － City , State Skills accountant, accounting systems, accounting system, accounts payable, balance sheet, conversion, financial statements, Excel spreadsheets, excel, Microsoft Office, Outlook, sales, tax returns, year-end ","
ACCOUNTANT
Summary
Experienced accounting professional with proficient, analytical and problem solving
abilities. Results oriented and flexible in a rapidly changing environment.
Skills
Microsoft Office
Outlook
Accomplishments
C?Math.max(0,d+c):c:0;c.
Experience
03/2015 to 07/2017
Accountant Company Name － City , State
Processed daily corporate customer payments using CDK and Rental payments using TSD.
Ran monthly customer statements.
Responded to and followed up on customer inquiries.
Processed daily cash journal entries.
Responsible for running monthly aging reports for the accounts payable department and
stores.
10/2004 to 04/2015
Accountant Company Name － City , State
Processed and paid state, city and county tax returns.
Processed yearly property tax returns.
Researched and responded to customer and the sales department inquiries.
Ran monthly customer statements.
Reconciled balance sheet accounts.
Processed monthly journal entries using Agate a specialized software.
Helped with month-end and year-end closings.
Created various requested excel reports.
05/2000 to 04/2004
Accounting Manager Company Name － City , State
Supervised one staff accountant.
Responsible for the timely balancing of two accounting systems.
Managed the reconciliation of all balance sheet accounts.
Processed and paid the monthly state, county and city tax returns.
Accountable for the accounts payable area.
Developed and maintained various Excel spreadsheets.
Implemented and oversaw system enhancements.
02/1989 to 04/2000
Accountant Company Name － City , State
Processed monthly financial statements.
Reconciled all balance sheet accounts.
Processed and paid monthly state, county and city tax returns.
Researched and responded to customer inquiries regarding monthly statements.
Implemented and tested accounting system conversion.
Education and Training
Associate of Applied Science Normandale Community College － City , State
",AUTOMOBILE
90468982," CUSTOMER ADVOCATE Professional Summary Customer care professional pursuing a position in an organization seeking an ardent problem solver,
demonstrating immense levels of initiative whilst providing compassionate customer service, with
over 4 years of customer relations experience. Eagerly ready to submerge into gaining new skills, while
utilizing the skills I have acquired throughout my career to help propel this company to new heights. Recently earned ""Recognizing You!"" award for device upgrade sales incentive for customer service. Exceeded corporate target for customer satisfaction for 6 months in a row. Excelled in surpassing daily Target brand Debit and Credit card sales and product protection/replacement plans goals. Cashiered with multiple APOS windows at once in tandem to maximize customer flow and productivity. Experience 03/2015 to Current Customer Advocate Company Name － City , State Achieved customer satisfaction rating of 9.80 two months after training, exceeding corporate target of 9.20. Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Addressed customer service inquiries in a timely and accurate fashion. Developed effective relationships with all call center departments through clear communication. Built customer loyalty by placing follow-up calls for customers who reported product issues. 12/2014 to 03/2015 Teller I Company Name － City , State Helped customers select products that best fit their personal needs Processed and issued money orders for customers. Delivered prompt, accurate and excellent customer service. Maintained adequate cash supply in cash drawers in multiple checkout stations. Maintained confidentiality of bank records and client information. Processed cash withdrawals. Examined checks for identification and endorsement. 03/2012 to 11/2014 Night Shift Leader Company Name － City , State Balanced daily bank vault inventory and ATM with a zero error rate, while supervising FSA's. Cross-sold promotional products and services while negotiating fees for check cashing. Provided genuine customer service to help grow branch revenue by exceeding customer expectations. Processed 5-7 SAR's per month and about 2 CTR's a month during busy tax season. Identified money laundering red flags, including but not limited to: falsified identification, altered documents, structuring, avoiding federal thresholds and evading BSA requirements. Knowledge of the GLB-Act and FTC safeguarding rules. Experience with the Bank Secrecy Act and Federal thresholds. Completed nightly collections research and a collections call sheet of about 46 calls per day within FDCPA call times. Informed customers about sales and promotions in a courteous and inviting manner. Completed nightly auditing of all staff paperwork, confirming each document was accounted for, factual, and correct while also assisting a high volume of customers. Weekly intranet training modules based on cash handling, money laundering, suspicious activity and company security policies. 10/2010 to 03/2012 Cashier Company Name － City , State Helped lead in drive of sales by cross-selling debit and credit cards under Target brand. Expertly utilized cash register equipment and carefully handled large amounts of money. Looked up prices and store merchandise while politely assisting customers. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Assisted customers in finding out-of-stock items. Stocked and rotated inventory regularly. Greeted each customer with a smile and made their experience as convenient as possible. 10/2009 to 01/2010 Cashier Company Name － City , State Operated a cash register to process cash, check and credit card transactions. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Readily stocked returned and misplaced items, making sure to always strive for productivity. Worked comfortably in hectic situations, while handling other task. Maintained a clean work station and friendly atmosphere. 05/2008 to 06/2009 Team Member Company Name － City , State Efficiently trained new hires, keeping them knowledgeable of all company policies and guidelines. Always adhered to and implemented company safety training and requirements. Kept a clean environment for the park guests and readily answered all questions with genuine enthusiasm. Kept current with all park information to give guests the best experience possible. Education 2009 High School Diploma Howard W. Blake － City , State , U S Skills ATM, auditing, call center, cash handling, cash register, credit, client, customer satisfaction, excellent customer service, customer service, debit, fashion, FSA, inventory, money, negotiating, policies, research, safety, selling, sales, supervising, tax ","
CUSTOMER ADVOCATE
Professional Summary
Customer care professional pursuing a position in an organization seeking an ardent problem solver,
demonstrating immense levels of initiative whilst providing compassionate customer service, with
over 4 years of customer relations experience. Eagerly ready to submerge into gaining new skills, while
utilizing the skills I have acquired throughout my career to help propel this company to new heights. Recently earned ""Recognizing You!"" award for device upgrade sales incentive for customer service. Exceeded corporate target for customer satisfaction for 6 months in a row. Excelled in surpassing daily Target brand Debit and Credit card sales and product protection/replacement plans goals. Cashiered with multiple APOS windows at once in tandem to maximize customer flow and productivity.
Experience
03/2015 to Current
Customer Advocate Company Name － City , State
Achieved customer satisfaction rating of 9.80 two months after training, exceeding corporate target of 9.20.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Addressed customer service inquiries in a timely and accurate fashion.
Developed effective relationships with all call center departments through clear communication.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
12/2014 to 03/2015
Teller I Company Name － City , State
Helped customers select products that best fit their personal needs Processed and issued money orders for customers.
Delivered prompt, accurate and excellent customer service.
Maintained adequate cash supply in cash drawers in multiple checkout stations.
Maintained confidentiality of bank records and client information.
Processed cash withdrawals.
Examined checks for identification and endorsement.
03/2012 to 11/2014
Night Shift Leader Company Name － City , State
Balanced daily bank vault inventory and ATM with a zero error rate, while supervising FSA's.
Cross-sold promotional products and services while negotiating fees for check cashing.
Provided genuine customer service to help grow branch revenue by exceeding customer expectations.
Processed 5-7 SAR's per month and about 2 CTR's a month during busy tax season.
Identified money laundering red flags, including but not limited to: falsified identification, altered documents, structuring, avoiding federal thresholds and evading BSA requirements.
Knowledge of the GLB-Act and FTC safeguarding rules.
Experience with the Bank Secrecy Act and Federal thresholds.
Completed nightly collections research and a collections call sheet of about 46 calls per day within FDCPA call times.
Informed customers about sales and promotions in a courteous and inviting manner.
Completed nightly auditing of all staff paperwork, confirming each document was accounted for, factual, and correct while also assisting a high volume of customers.
Weekly intranet training modules based on cash handling, money laundering, suspicious activity and company security policies.
10/2010 to 03/2012
Cashier Company Name － City , State
Helped lead in drive of sales by cross-selling debit and credit cards under Target brand.
Expertly utilized cash register equipment and carefully handled large amounts of money.
Looked up prices and store merchandise while politely assisting customers.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Assisted customers in finding out-of-stock items.
Stocked and rotated inventory regularly.
Greeted each customer with a smile and made their experience as convenient as possible.
10/2009 to 01/2010
Cashier Company Name － City , State
Operated a cash register to process cash, check and credit card transactions.
Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Readily stocked returned and misplaced items, making sure to always strive for productivity.
Worked comfortably in hectic situations, while handling other task.
Maintained a clean work station and friendly atmosphere.
05/2008 to 06/2009
Team Member Company Name － City , State
Efficiently trained new hires, keeping them knowledgeable of all company policies and guidelines.
Always adhered to and implemented company safety training and requirements.
Kept a clean environment for the park guests and readily answered all questions with genuine enthusiasm.
Kept current with all park information to give guests the best experience possible.
Education
2009
High School Diploma Howard W. Blake － City , State , U S
",ADVOCATE
27018550," HR SPECIALIST Summary Dedicated, Driven, and Dynamic with over 20 years of customer service expertise. Motivated to maintain customer satisfaction and contribute to company success with an emphasis in personnel and process management. Solid team player with proven ability to establish rapport with clients.  Skills Type 50 wpm and 10-Key by touch Microsoft programs Word, Excel, Access, Outlook, PowerPoint Personnel management and Telephone inquiries specialist Excellent customer service skills with call quality and customer satisfaction as primary focus. Inbound and Outbound contact center experience Excellent oral and written presentation and seasoned in conflict resolution  Experience Hr Specialist May 2007 to Oct 2008 Company Name － City , State Accenture Peopleline Email Management Team. Received inbound emails from clients as initial point of contact to answer questions related to HR policies, practices or to resolve issues. Helped the client by answering their inquiry, resolving their issue or routing their email to a caseworker for resolution. Recorded and tracked the client issue via the case management tool from initiation to resolution. Maintained records of customer interactions and transactions by documenting details of inquiries, complaints, and comments as well as actions taken. Customer Service Representative Mar 2007 to Feb 2008 Company Name － City , State Maintained records of customer interactions and transactions by documenting details of inquiries, complaints, and comments, as well as actions taken. Developed and implemented filing and delivery methods for FMLA and Short Term Disability documentation to respective global clientele. Facilitated communication for the Absence Management Team to clients and internal departmental teams. Organized and maintained payroll and people services database management system. Communicated to clients and internal/external departmental teams mitigated risks and resolutions regarding policy, transactions and other queries Call Centre Shift Supervisor Aug 2003 to Mar 2007 Company Name － City , State Answered and Dispatched calls for Medical and Professional clients in the San Antonio and surrounding areas. Provided call monitoring to ensure staff was adhering to quality call control. Maintained On Call books for various medical staff to ensure that the correct staff was contacted during after hours and weekends.  Education and Training Certificate of Completion
*Business Administration 1997 Texas A&M Extension Services － City , State Skills 10-Key by touch, Type 50 wpm, filing, Access,  Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word ","
HR SPECIALIST
Summary
Dedicated, Driven, and Dynamic with over 20 years of customer service expertise. Motivated to maintain customer satisfaction and contribute to company success with an emphasis in personnel and process management. Solid team player with proven ability to establish rapport with clients. 
Skills
Type 50 wpm and 10-Key by touch
Microsoft programs Word, Excel, Access, Outlook, PowerPoint
Personnel management and Telephone inquiries specialist
Excellent customer service skills with call quality and customer satisfaction as primary focus.
Inbound and Outbound contact center experience
Excellent oral and written presentation and seasoned in conflict resolution 
Experience
Hr Specialist May 2007 to Oct 2008 Company Name － City , State
Accenture Peopleline Email Management Team.
Received inbound emails from clients as initial point of contact to answer questions related to HR policies, practices or to resolve issues.
Helped the client by answering their inquiry, resolving their issue or routing their email to a caseworker for resolution.
Recorded and tracked the client issue via the case management tool from initiation to resolution.
Maintained records of customer interactions and transactions by documenting details of inquiries, complaints, and comments as well as actions taken.
Customer Service Representative Mar 2007 to Feb 2008 Company Name － City , State
Maintained records of customer interactions and transactions by documenting details of inquiries, complaints, and comments, as well as actions taken.
Developed and implemented filing and delivery methods for FMLA and Short Term Disability documentation to respective global clientele.
Facilitated communication for the Absence Management Team to clients and internal departmental teams.
Organized and maintained payroll and people services database management system.
Communicated to clients and internal/external departmental teams mitigated risks and resolutions regarding policy, transactions and other queries
Call Centre Shift Supervisor Aug 2003 to Mar 2007 Company Name － City , State Answered and Dispatched calls for Medical and Professional clients in the San Antonio and surrounding areas. Provided call monitoring to ensure staff was adhering to quality call control. Maintained On Call books for various medical staff to ensure that the correct staff was contacted during after hours and weekends. 
Education and Training
Certificate of Completion
*Business Administration 1997 Texas A&M Extension Services － City , State
Skills
10-Key by touch, Type 50 wpm, filing, Access,  Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word
",HR
16210888," TEACHER Core Accomplishments Girl Scouts of the Missouri Heartland ­ Cole County Service Unit Manager, Community 2012 ­ present Involvement & Professional Develop and present engaging and timely written and electronic organizational training Affiliations materials, identify and develop service learning activities; develop promotional materials; support and coordinate Girl Scout volunteer managers and their troops; 82 troops, 153 volunteers serving 800+ youth Coach and support organizational volunteers to ensure quality of service delivery and fidelity to organizational mission and values; troubleshoot / mediate member complaints and concerns Serve as local liaison to statewide office staff located in Springfield, MO on troop and organizational issues Camp Director, Summer Twilight Camp Plan curriculum and learning objectives, develop streamlined registration processes and schedules, facilitate regular meetings of volunteers and foster positive relationships with local media, vendors, and allied agencies; engage in effective public relations / marketing strategies to increase registrations and visibility of organization; oversee volunteer managers in monitoring camp operations and camper / staff safety. Janet's Dance Studio, Fulton, MO ­ Studio Manager, 1999 ­ 2009. Choreographed routines, coordinated performances, taught performing company, trained and evaluated studio teaching staff, tracked student accounts, communicated with families to answer questions / resolve conflicts. Professional Experience 08/2009 to Current Teacher Company Name Jefferson City Experience Public Schools (JCPS) Curriculum Utilize formative/summative assessment data, collaboration with colleagues, and development & current research-based educational strategies to design lesson plans and instruct alignment; students at a variety of developmental levels to achieve academic success. project mgmt.; Implement district-level educational programs, including Balanced Literacy/Guided staff leadership & Reading, Lucy Calkins Writing, Investigations Mathematics, and Sitton Spelling. training; student instruction & Successfully model and implement character education and proactive discipline through assessment Positive Behavior Support (PBS). Successfully lead senior district and building-level staff in professional development for elementary teachers to create balanced literacy lessons and assessments aligned with common core state standards for district level use in the English Language Arts (ELA) curriculum. Coach and support 2nd and 3rd grade team of teachers in assessing and implementing Assessment for Learning (AFL) practices into daily classroom instruction and assessment. Develop and oversee building-level staff development program for transition to standards-based grading in elementary schools; effectively utilize technology and active participation techniques to engage teachers in critical thinking surrounding current and research-based grading practices. Engage stakeholders surrounding changes to grading system(s), grade cards, and electronic assessment methods through developing effective implementation plans utilizing varied communications platforms. Compile numerous elementary balanced literacy lessons and assessments aligned with common core state standards for district-wide use in the ELA curriculum. Serve as a new teacher mentor; acclimated new teaching professionals to their building assignments and duties; supported and coached junior staff in use and understanding of district and building policies, procedures, and quality indicators. Selected as a ""JC Lead"" participant; highly selective, competitively awarded district-level leadership training program for aspiring administrators and leaders focusing on educational issues, programs and initiatives directly impacting students and patrons of JCPS. Pilot new assessment systems prior to implementation for feasibility, practicality, and efficacy; conduct comprehensive analyses of assessment items and types. Assist District Superintendent of Curriculum and Instruction with alignment of district level elementary ELA and Mathematics curriculum to Common Core and ISTE standards. Actively serve on numerous district committees and internal strategic initiatives responsible for engaging educational stakeholders, community members, staff, and students in continuous improvement. 01/2004 to 01/2009 Teacher Company Name Served as district grade level chair; supported and coached teaching professionals in areas of curriculum, research-based practice, and assessment. Selected for ""Leadership Academy""; a statewide training program for emerging teacher leaders through the Regional Professional Development Centers. Collaborated extensively with district level administrators and colleagues to develop, align, and revise curriculum through Curriculum Coordinating Council and Vertical Alignment teams. Invited to score Missouri Assessment Program (MAP) assessments in the areas of Communication Arts and Mathematics. 08/1999 to 01/2003 Education December 2014 DESE Initial Administration Certification, Principal K-8 : Curriculum Leadership William Woods University Curriculum Leadership Master of Education : Educational Leadership and Policy Analysis University of Missouri Educational Leadership and Policy Analysis Graduated with distinction Bachelor of Science : Elementary Education Elementary Education DESE Elementary 1-6 Certification, Spanish K-9, Middle School Language Arts Skills academic, Arts, Coach, continuous improvement, Council, critical thinking, educational programs, English, instruction, Leadership, leadership training, lesson plans, Mathematics, mentor, policies, project mgmt, quality, Reading, research, Spanish, staff development, strategic, teacher, teaching ","
TEACHER
Core Accomplishments
Girl Scouts of the Missouri Heartland ­ Cole County Service Unit Manager, Community 2012 ­ present Involvement & Professional Develop and present engaging and timely written and electronic organizational training Affiliations materials, identify and develop service learning activities; develop promotional materials; support and coordinate Girl Scout volunteer managers and their troops; 82 troops, 153 volunteers serving 800+ youth Coach and support organizational volunteers to ensure quality of service delivery and fidelity to organizational mission and values; troubleshoot / mediate member complaints and concerns Serve as local liaison to statewide office staff located in Springfield, MO on troop and organizational issues Camp Director, Summer Twilight Camp Plan curriculum and learning objectives, develop streamlined registration processes and schedules, facilitate regular meetings of volunteers and foster positive relationships with local media, vendors, and allied agencies; engage in effective public relations / marketing strategies to increase registrations and visibility of organization; oversee volunteer managers in monitoring camp operations and camper / staff safety.
Janet's Dance Studio, Fulton, MO ­ Studio Manager, 1999 ­ 2009.
Choreographed routines, coordinated performances, taught performing company, trained and evaluated studio teaching staff, tracked student accounts, communicated with families to answer questions / resolve conflicts.
Professional Experience
08/2009 to Current
Teacher Company Name
Jefferson City Experience Public Schools (JCPS) Curriculum Utilize formative/summative assessment data, collaboration with colleagues, and development & current research-based educational strategies to design lesson plans and instruct alignment; students at a variety of developmental levels to achieve academic success.
training; student instruction & Successfully model and implement character education and proactive discipline through assessment Positive Behavior Support (PBS).
Successfully lead senior district and building-level staff in professional development for elementary teachers to create balanced literacy lessons and assessments aligned with common core state standards for district level use in the English Language Arts (ELA) curriculum.
Coach and support 2nd and 3rd grade team of teachers in assessing and implementing Assessment for Learning (AFL) practices into daily classroom instruction and assessment.
Develop and oversee building-level staff development program for transition to standards-based grading in elementary schools; effectively utilize technology and active participation techniques to engage teachers in critical thinking surrounding current and research-based grading practices.
Engage stakeholders surrounding changes to grading system(s), grade cards, and electronic assessment methods through developing effective implementation plans utilizing varied communications platforms.
Compile numerous elementary balanced literacy lessons and assessments aligned with common core state standards for district-wide use in the ELA curriculum.
Serve as a new teacher mentor; acclimated new teaching professionals to their building assignments and duties; supported and coached junior staff in use and understanding of district and building policies, procedures, and quality indicators.
Selected as a ""JC Lead"" participant; highly selective, competitively awarded district-level leadership training program for aspiring administrators and leaders focusing on educational issues, programs and initiatives directly impacting students and patrons of JCPS.
Pilot new assessment systems prior to implementation for feasibility, practicality, and efficacy; conduct comprehensive analyses of assessment items and types.
Assist District Superintendent of Curriculum and Instruction with alignment of district level elementary ELA and Mathematics curriculum to Common Core and ISTE standards.
Actively serve on numerous district committees and internal strategic initiatives responsible for engaging educational stakeholders, community members, staff, and students in continuous improvement.
01/2004 to 01/2009
Teacher Company Name
Served as district grade level chair; supported and coached teaching professionals in areas of curriculum, research-based practice, and assessment.
Selected for ""Leadership Academy""; a statewide training program for emerging teacher leaders through the Regional Professional Development Centers.
Collaborated extensively with district level administrators and colleagues to develop, align, and revise curriculum through Curriculum Coordinating Council and Vertical Alignment teams.
Invited to score Missouri Assessment Program (MAP) assessments in the areas of Communication Arts and Mathematics.
08/1999 to 01/2003
Education
December 2014
DESE Initial Administration Certification, Principal K-8 : Curriculum Leadership William Woods University Curriculum Leadership
Master of Education : Educational Leadership and Policy Analysis University of Missouri Educational Leadership and Policy Analysis Graduated with distinction
Bachelor of Science : Elementary Education Elementary Education
DESE Elementary 1-6 Certification, Spanish K-9, Middle School Language Arts
",TEACHER
12467531," TEACHER Professional Summary Master teacher looking for new role and Industry. I'm looking to leverage the valuable skills, knowledge, and experiences as a teacher to advance a new client or organization in an executive or leadership position. Skills Instructional Design, Teaching, Progress Monitoring, Course Development Evernote, Slack, Social Media, Excel, Outlook, Adobe Photoshop Management: Staff, Projects, Daily Scheduling Financial Analysis, Security Trading, Portfolio Managament, Liability Structuring Research, Analysis, and Planning Work History Teacher , 08/2014 to Current Company Name – City , State Teaches classes in accordance with requirements of approved courses of study at expected student progress expectations Uses information about individual students' academic strengths, needs, and progress in planning Designs activities to engage students in cognitively challenging work aligned to standards Uses resources that will promote high levels of learning and student engagement in classroom environment Closely monitors student learning in order to understand how students are progressing toward learning objectives and provides students with instructive timely feedback that moves their learning forward Establishes classroom environment that is safe and supportive, risk-taking is encouraged, students feel free to contribute their ideas, and teacher and student interactions are respectful and polite to promote positive learning environment for all students Initiates and participates in Individualized Education Plan IEP meetings with administrators, faculty, parents, and other parties involved to develop and IEP for eligible students Utilizes District approved behavior modification techniques to implement IEP goals and continually monitors student progress toward IEP goal achievement Maintains established policies and procedures for reporting incidents e.g., child abuse, substance abuse, harassment, and violence Communicates with families to create partnerships around student learning by providing information about instructional programing and progress of their student Fostered team collaboration between students through group projects for Mathematics, ELA, and History Evaluates performance of subordinate personnel Robotics and Design Instructor , 08/2012 to 09/2014 Company Name – City , State Provided clear informative lectures on working with Robotics kits, programming, and theory Increased educational expertise and knowledge of design by participating in instructor-oriented workshops Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work Executive Advisor , 08/2015 to Current Company Name – City , State Portfolio management realizing 20-25% annually over 5 year period Research and Analytics Provide relocation services for client's and their families Take clients though Time and Asset Restructuring System Developed anti-fragile contingency and recovery strategies to prepare company and clients for Black Swan Events Planned and launched large-scale events that boosted revenue by 15% Implemented process improvements to automate office operations, including record tracking and mobile apps Improved office efficiency by effectively managing internal communications and correspondence Maintained work structure by drafting work contracts Education M. Ed : Teaching , 2016 University of California - Los Angeles - City , State Master's degree Elementary Education and Teaching Bachelor of Arts : Psychology , 2003 The University of New Mexico - City Studio Arts Santa Monica College - City , State Skills Instructional Design, Teaching, Progress Monitoring, Course Development Evernote, Slack, Social Media, Excel, Outlook, Adobe Photoshop Management: Staff, Projects, Daily Scheduling Financial Analysis, Security Trading, Portfolio Managament, Liability Structuring Research, Analysis, and Planning Work History Teacher , 08/2014 to Current Company Name – City , State Teaches classes in accordance with requirements of approved courses of study at expected student progress expectations Uses information about individual students' academic strengths, needs, and progress in planning Designs activities to engage students in cognitively challenging work aligned to standards Uses resources that will promote high levels of learning and student engagement in classroom environment Closely monitors student learning in order to understand how students are progressing toward learning objectives and provides students with instructive timely feedback that moves their learning forward Establishes classroom environment that is safe and supportive, risk-taking is encouraged, students feel free to contribute their ideas, and teacher and student interactions are respectful and polite to promote positive learning environment for all students Initiates and participates in Individualized Education Plan IEP meetings with administrators, faculty, parents, and other parties involved to develop and IEP for eligible students Utilizes District approved behavior modification techniques to implement IEP goals and continually monitors student progress toward IEP goal achievement Maintains established policies and procedures for reporting incidents e.g., child abuse, substance abuse, harassment, and violence Communicates with families to create partnerships around student learning by providing information about instructional programing and progress of their student Fostered team collaboration between students through group projects for Mathematics, ELA, and History Evaluates performance of subordinate personnel Robotics and Design Instructor , 08/2012 to 09/2014 Company Name – City , State Provided clear informative lectures on working with Robotics kits, programming, and theory Increased educational expertise and knowledge of design by participating in instructor-oriented workshops Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work Executive Advisor , 08/2015 to Current Company Name – City , State Portfolio management realizing 20-25% annually over 5 year period Research and Analytics Provide relocation services for client's and their families Take clients though Time and Asset Restructuring System Developed anti-fragile contingency and recovery strategies to prepare company and clients for Black Swan Events Planned and launched large-scale events that boosted revenue by 15% Implemented process improvements to automate office operations, including record tracking and mobile apps Improved office efficiency by effectively managing internal communications and correspondence Maintained work structure by drafting work contracts ","
TEACHER
Professional Summary
Master teacher looking for new role and Industry. I'm looking to leverage the valuable skills, knowledge, and experiences as a teacher to advance a new client or organization in an executive or leadership position.
Skills
Instructional Design, Teaching, Progress Monitoring, Course Development
Evernote, Slack, Social Media, Excel, Outlook, Adobe Photoshop
Teacher , 08/2014 to Current Company Name – City , State
Teaches classes in accordance with requirements of approved courses of study at expected student progress expectations
Uses information about individual students' academic strengths, needs, and progress in planning
Designs activities to engage students in cognitively challenging work aligned to standards
Uses resources that will promote high levels of learning and student engagement in classroom environment
Closely monitors student learning in order to understand how students are progressing toward learning objectives and provides students with instructive timely feedback that moves their learning forward
Establishes classroom environment that is safe and supportive, risk-taking is encouraged, students feel free to contribute their ideas, and teacher and student interactions are respectful and polite to promote positive learning environment for all students
Initiates and participates in Individualized Education Plan IEP meetings with administrators, faculty, parents, and other parties involved to develop and IEP for eligible students
Utilizes District approved behavior modification techniques to implement IEP goals and continually monitors student progress toward IEP goal achievement
Maintains established policies and procedures for reporting incidents e.g., child abuse, substance abuse, harassment, and violence
Communicates with families to create partnerships around student learning by providing information about instructional programing and progress of their student
Fostered team collaboration between students through group projects for Mathematics, ELA, and History
Evaluates performance of subordinate personnel
Robotics and Design Instructor , 08/2012 to 09/2014 Company Name – City , State
Provided clear informative lectures on working with Robotics kits, programming, and theory
Increased educational expertise and knowledge of design by participating in instructor-oriented workshops
Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work
Executive Advisor , 08/2015 to Current Company Name – City , State
Portfolio management realizing 20-25% annually over 5 year period
Research and Analytics
Provide relocation services for client's and their families
Take clients though Time and Asset Restructuring System
Developed anti-fragile contingency and recovery strategies to prepare company and clients for Black Swan Events
Planned and launched large-scale events that boosted revenue by 15%
Implemented process improvements to automate office operations, including record tracking and mobile apps
Improved office efficiency by effectively managing internal communications and correspondence
Maintained work structure by drafting work contracts
Education
M. Ed : Teaching , 2016 University of California - Los Angeles - City , State
Master's degree Elementary Education and Teaching
Bachelor of Arts : Psychology , 2003 The University of New Mexico - City
Studio Arts Santa Monica College - City , State
Skills
Instructional Design, Teaching, Progress Monitoring, Course Development
Evernote, Slack, Social Media, Excel, Outlook, Adobe Photoshop
Teacher , 08/2014 to Current Company Name – City , State
Teaches classes in accordance with requirements of approved courses of study at expected student progress expectations
Uses information about individual students' academic strengths, needs, and progress in planning
Designs activities to engage students in cognitively challenging work aligned to standards
Uses resources that will promote high levels of learning and student engagement in classroom environment
Closely monitors student learning in order to understand how students are progressing toward learning objectives and provides students with instructive timely feedback that moves their learning forward
Establishes classroom environment that is safe and supportive, risk-taking is encouraged, students feel free to contribute their ideas, and teacher and student interactions are respectful and polite to promote positive learning environment for all students
Initiates and participates in Individualized Education Plan IEP meetings with administrators, faculty, parents, and other parties involved to develop and IEP for eligible students
Utilizes District approved behavior modification techniques to implement IEP goals and continually monitors student progress toward IEP goal achievement
Maintains established policies and procedures for reporting incidents e.g., child abuse, substance abuse, harassment, and violence
Communicates with families to create partnerships around student learning by providing information about instructional programing and progress of their student
Fostered team collaboration between students through group projects for Mathematics, ELA, and History
Evaluates performance of subordinate personnel
Robotics and Design Instructor , 08/2012 to 09/2014 Company Name – City , State
Provided clear informative lectures on working with Robotics kits, programming, and theory
Increased educational expertise and knowledge of design by participating in instructor-oriented workshops
Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work
Executive Advisor , 08/2015 to Current Company Name – City , State
Portfolio management realizing 20-25% annually over 5 year period
Research and Analytics
Provide relocation services for client's and their families
Take clients though Time and Asset Restructuring System
Developed anti-fragile contingency and recovery strategies to prepare company and clients for Black Swan Events
Planned and launched large-scale events that boosted revenue by 15%
Implemented process improvements to automate office operations, including record tracking and mobile apps
Improved office efficiency by effectively managing internal communications and correspondence
Maintained work structure by drafting work contracts
",TEACHER
28111403," PRESIDENT/CHIEF EXECUTIVE OFFICER Executive Profile Chief Executive with experience in  offering outstanding presentation, communication and cross-cultural team management skills. High-energy, results-oriented leader with an entrepreneurial attitude. Skill Highlights Leadership/communication skills Project Management Regulatory Affairs Budgeting expertise     Employee relations Human resources Market research and analysis Staff Development Core Accomplishments Spearheaded successful completion of a $5 million dollar Capital Campaign.  Increased the overall organizational revenue from $10 to $11.5 million. Expanded Residential Services from twenty six (26) to thirty-five (35) bed capacity due to community needs. Introduced and Implemented Foster Care Services  to decrease continuum of service gaps. Recognized by the Columbus Foundation as a Nonprofit to Watch in 2015. Professional Experience President/Chief Executive Officer Oct 2010 to Current Company Name － City , State ➢ The Chief Executive Officer is responsible for the administration of all programs of St. Vincent Family Centers in accordance with the stated purposes of St. Vincent Family Centers and the general policies formulated by the Board of Directors. ➢ In conjunction with the Nomination Committee, recruit and orient new members of the Board of Directors to St. Vincent Family Centers. ➢ Provide information to the Board related to funding structures, programmatic changes, and other pertinent information in relations to the operations of the agency. ➢ Monitors and ensures all agencies programs for performance improvement, insuring compliance with funding source and accreditation requirements. ➢ Supervision of the budget process. ➢ Oversee or approve expenditures of funds; or policies/procedures related to the expenditure of funds. ➢ Directs the preparation of funding proposals. ➢ Recruits, hires, and supervises qualified staff to fill positions at the Executive level of St. Vincent Family Center. ➢ Provides opportunities for staff development. ➢ Oversees the establishment and implementation of personnel policies. ➢ Serves as the agency spokesperson to clients, other community organizations, and the public. ➢ Identifies and secures sources of funding for agency programs and maintains a positive working relationship with all agency funding sources. Executive Director (Ohio) Jan 2009 to Oct 2010 Company Name － City , State Columbus, Ohio ➢ Under the general oversight of the President/CEO, the Executive Director was responsible for the administration and supervision of the National Youth Advocate Program/Ohio. The Executive Director exercised effective influence and management over all operational, financial and administrative activities including day-to-day activities and long range/strategic planning initiatives. ➢ Expanded existing services and developed new services and program that were responsive to the needs of the community within the scope, mission, and philosophy of the organization. ➢ Developed and recommended to the President/CEO policies and strategies that promoted and enhanced the mission of the organization. ➢ Administered fairly and consistently all personnel policies and procedures in close cooperation with the organizations Human Resources Department. ➢ Acted as the primary spokesperson for the state program and played a key role for advocacy initiatives. ➢ Achieved the financial goals of the state program by applying sound financial principles and ensuring revenues consistently meet or exceeded expenditures. ➢ Developed and proposed an annual budget for approval. Planed and implemented budgetary corrective action in response to unanticipated changes in revenue or expenses. ➢ Served as an ex-officio, non-voting member of the Advisory Board of Trustees, and actively participated in all Board meetings. Assistant Director Jun 2002 to Jan 2009 Company Name － City , State Columbus, Ohio ➢ Managed and directed day-to-day program service delivery within Franklin County. Responsibilities included: Management of all regional caseworker activities, including oversight for Foster Care, Clinical Services, and Sexual Offender services. ➢ Provided recommendations for Service Utilization, hiring, promotions, transfers, terminations, and funding, for the purpose of attaining and/or exceeding outcomes and performance goals established by the contract agency. ➢ Prepared and managed within the parameters of the program budget. Columbus, Ohio ➢ Managed supervisors with a focus on positive coaching and teaching practices. Conducted meetings with assigned supervisors to review agency case specific data to ensure needs of children and families are being met. ➢ Maintained conference notes to ensure that supervisors were meeting regularly with their staff to provide training and supervision. ➢ Reviewed and assigned new cases. Child Welfare Caseworker Jul 1998 to May 2002 Company Name － City , State ➢ Supervised staff, including advising staff on policies and procedures for child welfare casework program, which included: assessing service needs, providing case direction and performing personnel duties for unit, conducted interviews for hiring staff, instructed and trained new staff. ➢ Reviewed and approved documentation (quality control); conducted case reviews and coordinated paperwork and evaluated referrals for service and processes. ➢ Provided mentorship training for other child welfare social workers by assisting in and attending court hearings, interacted with attorneys and in any other direct service function. ➢ Provided direct service through the following activities: counseled with clients, visited homes and monitored treatment of youth, promoted foster and relative placement adjustments, and attended linkage conferences with collateral agencies. ➢ Provided crisis intervention services, attended court hearings, attended and actively participated in administrative case reviews. ➢ Performed and monitored placement activity, supervised visits with parents, and transported children. Program Worker Apr 1996 to Aug 1998 Company Name － City , State ➢ Under the direction of the Unit Supervisor, trained patients to reach maximum independent functioning in daily living skills. ➢ Provided therapeutic crisis intervention, to include but not limited to: verbal and physical one to ones, precautionary measures, such as: suicide, assault and escape monitoring. Performed clinical charting that included: nursing care plans and medication, unusual behaviors, and Unusual Incident Reports. ➢ Attended scheduled trainings as assigned and performed other direct care duties as assigned. Youth Leader Jun 1995 to Apr 1996 Company Name － City , State ➢ Provided one-on-one and group supervision to children with severe behavioral problems. ➢ Developed behavior modification plans to increase positive behaviors of the children. Education B.A. , Psychology 1995 Bethany College － City , State , US ➢ Bethany College, Bethany, West Virginia ➢ B.A. 1995-Psychology M.S. , Human Services Management 2001 Franklin University － City , State , US ➢ Franklin University, Columbus, Ohio ➢ M.S. 2001- Human Services Management Professional Affiliations United Way of Central Ohio Finance Committee Member  Past Board member of Ohio Association of Child Caring Agencies (OACCA) Presentations
� 
The
John Glenn Leadership Institute for Public Service & Public Policy: The Ohio State
University.
�  L2000 Leadership Academy
for Mental Health and Addiction Services Professionals.
 
� 
Presenter:
Child Welfare League of America Conference-New Orleans.
�  Improving Outcomes: Merging Best
Practice and Managed Care Strategies.
 
�  Presenter: Child Welfare League of
America National Conference-Washington D.C.
�  Improving Outcomes: Improving Outcomes
in Child Welfare.
 
�  Presenter:
Foster Family-Based Treatment Association Conference-Pittsburgh, PA. 
�  Improving Outcomes: Merging Best
Practice and Child Welfare Privatization Strategies.
 
�  Presenter:
Foster Family-Based Treatment Association Conference-Orlando, FL.
�  Improving Outcomes: Merging Best Practice
and Child Welfare Privatization Strategies.
  Skills Executive Level, Operations, Proposals, Coaching, Teaching, Quality Control, Corrective Action, Human Resources, Strategic Planning, Finance ","
PRESIDENT/CHIEF EXECUTIVE OFFICER
Executive Profile
Chief Executive with experience in  offering outstanding presentation, communication and cross-cultural team management skills. High-energy, results-oriented leader with an entrepreneurial attitude.
Skill Highlights
Leadership/communication skills
Project Management
Regulatory Affairs
Budgeting expertise
 
 
Employee relations
Human resources
Market research and analysis
Staff Development
Core Accomplishments
Spearheaded successful completion of a $5 million dollar Capital Campaign. 
Increased the overall organizational revenue from $10 to $11.5 million.
Expanded Residential Services from twenty six (26) to thirty-five (35) bed capacity due to community needs.
Introduced and Implemented Foster Care Services  to decrease continuum of service gaps.
Recognized by the Columbus Foundation as a Nonprofit to Watch in 2015.
Professional Experience
President/Chief Executive Officer Oct 2010 to Current Company Name － City , State
‚û¢ The Chief Executive Officer is responsible for the administration of all programs of St. Vincent Family Centers in accordance with the stated purposes of St. Vincent Family Centers and the general policies formulated by the Board of Directors. ‚û¢ In conjunction with the Nomination Committee, recruit and orient new members of the Board of Directors to St. Vincent Family Centers. ‚û¢ Provide information to the Board related to funding structures, programmatic changes, and other pertinent information in relations to the operations of the agency. ‚û¢ Monitors and ensures all agencies programs for performance improvement, insuring compliance with funding source and accreditation requirements.
‚û¢ Supervision of the budget process. ‚û¢ Oversee or approve expenditures of funds; or policies/procedures related to the expenditure of funds.
‚û¢ Directs the preparation of funding proposals. ‚û¢ Recruits, hires, and supervises qualified staff to fill positions at the Executive level of St. Vincent Family Center. ‚û¢ Provides opportunities for staff development. ‚û¢ Oversees the establishment and implementation of personnel policies. ‚û¢ Serves as the agency spokesperson to clients, other community organizations, and the public. ‚û¢ Identifies and secures sources of funding for agency programs and maintains a positive working relationship with all agency funding sources.
Executive Director (Ohio) Jan 2009 to Oct 2010 Company Name － City , State Columbus, Ohio ➢ Under the general oversight of the President/CEO, the Executive Director was responsible for the administration and supervision of the National Youth Advocate Program/Ohio. The Executive Director exercised effective influence and management over all operational, financial and administrative activities including day-to-day activities and long range/strategic planning initiatives. ➢ Expanded existing services and developed new services and program that were responsive to the needs of the community within the scope, mission, and philosophy of the organization. ➢ Developed and recommended to the President/CEO policies and strategies that promoted and enhanced the mission of the organization. ➢ Administered fairly and consistently all personnel policies and procedures in close cooperation with the organizations Human Resources Department. ➢ Acted as the primary spokesperson for the state program and played a key role for advocacy initiatives. ➢ Achieved the financial goals of the state program by applying sound financial principles and ensuring revenues consistently meet or exceeded expenditures. ➢ Developed and proposed an annual budget for approval. Planed and implemented budgetary corrective action in response to unanticipated changes in revenue or expenses. ➢ Served as an ex-officio, non-voting member of the Advisory Board of Trustees, and actively participated in all Board meetings.
Assistant Director Jun 2002 to Jan 2009 Company Name － City , State Columbus, Ohio ➢ Managed and directed day-to-day program service delivery within Franklin County. Responsibilities included: Management of all regional caseworker activities, including oversight for Foster Care, Clinical Services, and Sexual Offender services. ➢ Provided recommendations for Service Utilization, hiring, promotions, transfers, terminations, and funding, for the purpose of attaining and/or exceeding outcomes and performance goals established by the contract agency. ➢ Prepared and managed within the parameters of the program budget. Columbus, Ohio ➢ Managed supervisors with a focus on positive coaching and teaching practices. Conducted meetings with assigned supervisors to review agency case specific data to ensure needs of children and families are being met. ➢ Maintained conference notes to ensure that supervisors were meeting regularly with their staff to provide training and supervision. ➢ Reviewed and assigned new cases.
Child Welfare Caseworker Jul 1998 to May 2002 Company Name － City , State ➢ Supervised staff, including advising staff on policies and procedures for child welfare casework program, which included: assessing service needs, providing case direction and performing personnel duties for unit, conducted interviews for hiring staff, instructed and trained new staff. ➢ Reviewed and approved documentation (quality control); conducted case reviews and coordinated paperwork and evaluated referrals for service and processes. ➢ Provided mentorship training for other child welfare social workers by assisting in and attending court hearings, interacted with attorneys and in any other direct service function. ➢ Provided direct service through the following activities: counseled with clients, visited homes and monitored treatment of youth, promoted foster and relative placement adjustments, and attended linkage conferences with collateral agencies. ➢ Provided crisis intervention services, attended court hearings, attended and actively participated in administrative case reviews. ➢ Performed and monitored placement activity, supervised visits with parents, and transported children.
Program Worker Apr 1996 to Aug 1998 Company Name － City , State ➢ Under the direction of the Unit Supervisor, trained patients to reach maximum independent functioning in daily living skills. ➢ Provided therapeutic crisis intervention, to include but not limited to: verbal and physical one to ones, precautionary measures, such as: suicide, assault and escape monitoring. Performed clinical charting that included: nursing care plans and medication, unusual behaviors, and Unusual Incident Reports. ➢ Attended scheduled trainings as assigned and performed other direct care duties as assigned.
Youth Leader Jun 1995 to Apr 1996 Company Name － City , State ➢ Provided one-on-one and group supervision to children with severe behavioral problems. ➢ Developed behavior modification plans to increase positive behaviors of the children.
Education
B.A. , Psychology 1995 Bethany College － City , State , US ➢ Bethany College, Bethany, West Virginia ➢ B.A. 1995-Psychology
M.S. , Human Services Management 2001 Franklin University － City , State , US ➢ Franklin University, Columbus, Ohio ➢ M.S. 2001- Human Services Management
Professional Affiliations
United Way of Central Ohio Finance Committee Member 
Past Board member of Ohio Association of Child Caring Agencies (OACCA)
Presentations
� 
The
John Glenn Leadership Institute for Public Service & Public Policy: The Ohio State
University.
�  L2000 Leadership Academy
for Mental Health and Addiction Services Professionals.
 
� 
Presenter:
Child Welfare League of America Conference-New Orleans.
�  Improving Outcomes: Merging Best
Practice and Managed Care Strategies.
 
�  Presenter: Child Welfare League of
America National Conference-Washington D.C.
�  Improving Outcomes: Improving Outcomes
in Child Welfare.
 
�  Presenter:
Foster Family-Based Treatment Association Conference-Pittsburgh, PA. 
�  Improving Outcomes: Merging Best
Practice and Child Welfare Privatization Strategies.
 
�  Presenter:
Foster Family-Based Treatment Association Conference-Orlando, FL.
�  Improving Outcomes: Merging Best Practice
and Child Welfare Privatization Strategies.
 
",ADVOCATE
14515954," SENIOR EXERCISE SPECIALIST & SPORTS AND RECREATION COORDINATOR Summary Pursuing project management work, I will leverage my ten years of professional experience and coordination
skills towards growing the company. I thrive in fast-paced environments and seek to constantly raise the level
of performance and organizational excellence. Highlights Project Manager, Enthusiastic, Driven, Microsoft Office Proficient, Organized, and Committed to Excellence MS Office and Project Business strategy and marketing Exceptional communication skills Experienced in planning and organizing Problem solver Excellent leadership and interpersonal abilities Adaptable Resourceful and able to network for shared knowledge Experience Senior Exercise Specialist & Sports and Recreation Coordinator Coordinated the redesign and grand re-opening of the corporate health facility, ensuring seamless integration of new equipment and layout. Planned and scheduled rollout of new fitness classes. Directed members during grand re-opening day and represented the fitness center as a new and improved site of service. Held post-project meeting reviewing status of the site remodel, discussing lessons learned, and getting feedback from team members. Designed floor layout using CAD drawing. Supervised new hires and interns. Quickly grew in coordinatory responsibilities within one year of hire. Generated task lists and action items for interns to follow. Met regularly with direct management and stakeholders (via in-person meetings, conference calls, or webinars) to oversee smooth daily operation of facility and projects. Took and distributed meeting minutes. Coordinated and participated in special events such as sport tournaments, scavenger hunts and facility remodel, creating an atmosphere of collaboration and family. Through role definition and teamwork, publicized new programs, such as sports and recreation rollout and availability of new classes through marketing initiatives. Marketed sports and recreation program through flyers, digital notices and social corporate media. Launched successful pilot sports and recreation program in line with organizational expectations. Establish and scheduled recreational fitness activities such as fitness challenges, workshops, team building and sports tournaments. Led workshops on health and wellness topics such as posture, nutrition, and exercise. Proactively research new ways to improve recreation, health and wellness opportunities offered at the fitness center, and inform Safeway corporate employees of them. Plan and execute fitness programs. Implemented various sport and recreational leagues, both complimentary and fee-based. Collected and kept records of fess for team apparel, league costs and facility equipment. Monitor and track clients' progress and engagement in programs. Procured fitness equipment needed to operate the fitness center. Networked with representatives from vendors and other Plus One sites to acquire fitness materials and discuss industry trends. Worked independently with vendors for purchase orders. Work closely with all stakeholders on each project through phases of fitness equipment sourcing and procurement, and design development and installation of equipment. Conducted quote gathering, purchase order development and administration, and invoice processing. Maintained expense reports. Started up Safeway's sports and recreation program, designed to promote team building, camaraderie, and healthy lifestyles through physical activity. Play integral role in successfully driving small group and personal training sales by performing fitness assessments, coordinating group. Senior Specialist & Coordinator 07/2013 to Current Company Name City , State Fitness Strategy Specialist 03/2011 to 02/2013 Company Name City , State Played integral role in successfully establishing a new hospital affiliated wellness facility. Ensured smoothness of grand opening and helped create a positive identity for the wellness center. Designed and documented fitness goals and programs for special populations including diabetics, elderly, obese, cancer survivors, sedentary, and other high-risk groups. Tracked improvements and delivered progress reports for participants. Worked extensively with senior citizen clientele, rehabilitated knee and hip replacement patients, and performed health risk assessments for new members, and provided personal one-on-one health consultation. Provided instruction in multiple formats, including cardiorespiratory,specialty, strength and endurance training, resistance training, plyometric and core balance training. Legal Firm Administrator 09/2004 to 11/2010 Company Name City , State Created innovative templates to accelerate the court stipulation filing process, and implemented them as a requirement for attorneys to input for their legal assistants. Took on challenge of reconciling gaps during high-visibility audit, by reprioritizing team workload. Documented procedures, recommendations, and policies. Drove process improvements and cost savings. Completed daily, month-end, and quarter-end reports for the foreclosure department. Identified efficiency improvements, which resulted in significant savings in time, money and manual error. Utilized various technologies such as case management systems, to perform audits, database inquiries, report generation, etc. Drafted contracts and stipulations in accordance with state policies and regulations to be filed with the court. Maintained both external client and internal firm databases, which resulted in workflow being up to date at all times. Performed data validation and reconciliation on trusted access systems. Served as liaison between the firm and client financial institution. Proactively communicated with client about relationship accounts. Trained colleagues on job functions including database inquiries, report generation, client systems, time management, and communications. Education M.S : Project Management University of Wisconsin City , State Project Management B.S : Kinesiology California State University Kinesiology Skills agile, balance, Budgeting, Business strategy, CAD, interpersonal, communication skills, consultation, contracts, clientele, client, clients, databases, database, driving, special events, filing, financial, drawing, instruction, layout, team building, leadership, legal, marketing, materials, meetings, access, money, Microsoft Office, MS Office, network, organizing, organizational, policies, Problem solver, procurement, progress, reconciling, requirement, research, sales, scheduling, teamwork, time
management, validation, workflow, workshops ","
SENIOR EXERCISE SPECIALIST & SPORTS AND RECREATION COORDINATOR
Summary
Pursuing project management work, I will leverage my ten years of professional experience and coordination
skills towards growing the company. I thrive in fast-paced environments and seek to constantly raise the level
of performance and organizational excellence.
Highlights
Project Manager, Enthusiastic, Driven, Microsoft Office Proficient, Organized, and
Committed to Excellence MS Office and Project
Business strategy and marketing
Exceptional communication skills
Experienced in planning and organizing
Problem solver
Excellent leadership and interpersonal abilities
Adaptable
Resourceful and able to network for shared knowledge
Experience
Senior Exercise Specialist & Sports and Recreation Coordinator
Coordinated the redesign and grand re-opening of the corporate health facility, ensuring seamless integration of new equipment and layout.
Planned and scheduled rollout of new fitness classes.
Directed members during grand re-opening day and represented the fitness center as a new and improved site of service.
Held post-project meeting reviewing status of the site remodel, discussing lessons learned, and getting feedback from team members.
Designed floor layout using CAD drawing.
Supervised new hires and interns.
Quickly grew in coordinatory responsibilities within one year of hire.
Generated task lists and action items for interns to follow.
Met regularly with direct management and stakeholders (via in-person meetings, conference calls, or webinars) to oversee smooth daily operation of facility and projects.
Took and distributed meeting minutes.
Coordinated and participated in special events such as sport tournaments, scavenger hunts and facility remodel, creating an atmosphere of collaboration and family.
Through role definition and teamwork, publicized new programs, such as sports and recreation rollout and availability of new classes through marketing initiatives.
Marketed sports and recreation program through flyers, digital notices and social corporate media.
Launched successful pilot sports and recreation program in line with organizational expectations.
Establish and scheduled recreational fitness activities such as fitness challenges, workshops, team building and sports tournaments.
Led workshops on health and wellness topics such as posture, nutrition, and exercise.
Proactively research new ways to improve recreation, health and wellness opportunities offered at the fitness center, and inform Safeway corporate employees of them.
Plan and execute fitness programs.
Implemented various sport and recreational leagues, both complimentary and fee-based.
Collected and kept records of fess for team apparel, league costs and facility equipment.
Monitor and track clients' progress and engagement in programs.
Procured fitness equipment needed to operate the fitness center.
Networked with representatives from vendors and other Plus One sites to acquire fitness materials and discuss industry trends.
Worked independently with vendors for purchase orders.
Work closely with all stakeholders on each project through phases of fitness equipment sourcing and procurement, and design development and installation of equipment.
Conducted quote gathering, purchase order development and administration, and invoice processing.
Maintained expense reports.
Started up Safeway's sports and recreation program, designed to promote team building, camaraderie, and healthy lifestyles through physical activity.
Play integral role in successfully driving small group and personal training sales by performing fitness assessments, coordinating group.
Senior Specialist & Coordinator 07/2013 to Current Company Name City , State
Fitness Strategy Specialist 03/2011 to 02/2013 Company Name City , State
Played integral role in successfully establishing a new hospital affiliated wellness facility.
Ensured smoothness of grand opening and helped create a positive identity for the wellness center.
Designed and documented fitness goals and programs for special populations including diabetics, elderly, obese, cancer survivors, sedentary, and other high-risk groups.
Tracked improvements and delivered progress reports for participants.
Worked extensively with senior citizen clientele, rehabilitated knee and hip replacement patients, and performed health risk assessments for new members, and provided personal one-on-one health consultation.
Provided instruction in multiple formats, including cardiorespiratory,specialty, strength and endurance training, resistance training, plyometric and core balance training.
Legal Firm Administrator 09/2004 to 11/2010 Company Name City , State
Created innovative templates to accelerate the court stipulation filing process, and implemented them as a requirement for attorneys to input for their legal assistants.
Took on challenge of reconciling gaps during high-visibility audit, by reprioritizing team workload.
Documented procedures, recommendations, and policies.
Drove process improvements and cost savings.
Completed daily, month-end, and quarter-end reports for the foreclosure department.
Identified efficiency improvements, which resulted in significant savings in time, money and manual error.
Utilized various technologies such as case management systems, to perform audits, database inquiries, report generation, etc.
Drafted contracts and stipulations in accordance with state policies and regulations to be filed with the court.
Maintained both external client and internal firm databases, which resulted in workflow being up to date at all times.
Performed data validation and reconciliation on trusted access systems.
Served as liaison between the firm and client financial institution.
Proactively communicated with client about relationship accounts.
Trained colleagues on job functions including database inquiries, report generation, client systems, time management, and communications.
Education
M.S : Project Management University of Wisconsin City , State Project Management
B.S : Kinesiology California State University Kinesiology
Skills
agile, balance, Budgeting, Business strategy, CAD, interpersonal, communication skills, consultation, contracts, clientele, client, clients, databases, database, driving, special events, filing, financial, drawing, instruction, layout, team building, leadership, legal, marketing, materials, meetings, access, money, Microsoft Office, MS Office, network, organizing, organizational, policies, Problem solver, procurement, progress, reconciling, requirement, research, sales, scheduling, teamwork, time
management, validation, workflow, workshops
",FITNESS
26289308," SENIOR HR MANAGER, HR BUSINESS PARTNER Summary A highly dedicated and accomplished human resources manager with a record of proficiency in employee relations, training and development programs, recruitment and on boarding, payroll management, benefits administration, HRMS Database administration, job description development, wage/salary reviews, record keeping, and compliance. A proven leader in championing company values, vision, and expectations through effective communication and facilitation. Aligns HR strategy with business objectives, assesses and anticipates HR-related needs, communicates proactively within global HR teams and management, and seeks to develop highly effective integrated HR solutions. Experience Senior HR Manager, HR Business Partner January 2014 to January 2016 Company Name － City , State HR Manager January 2012 to January 2013 Quality Service Manager, HR Manager January 2010 to January 2011 Company Name － City , State Transferred from PEO model to full service payroll and benefits set up, including RFP for various payroll and benefits vendors, interviewing for best fit, completing implementation phase, and working through follow up issues such as workers comp placement, tax set up in 15 states and five localities, setting up FSA and commuter benefits plans, ensuring smooth transition of background check and drug testing, and facilitating smooth payroll transition. Built and managed HR function across U.S. and Canadian locations, including full cycle bi-weekly payroll, policy creation and development, training and development programs, developing employee handbook, safety/compliance training, employee induction/orientation programs, and employee appraisal/review processes. Oversaw life cycle benefits renewal process, including meeting with various insurance brokers on plan variations, presenting findings to senior management, coordinating open enrollment info sessions, and answering questions. Processed all new-hire, benefits, leave termination, and payroll paperwork, ensuring 100% compliance with various laws and regulatory mandates and serving as primary contact person answering management/staff questions. Provided guidance and input on U.S. and Canadian workforce planning, succession planning, compensation, and benchmarking, while maximizing central areas of excellence to build pipeline of readily available top talent. Drove performance management, talent review, succession planning, and training and development. Partnered with business unit directors to roll out all key people processes such as performance management, compensation, benefits, and development programs, as well as identifying training needs for business units and individual executive coaching needs. Prepared monthly lunch and learns on manager specific topics via in-person training and/business skype sessions. Established, implemented, and maintained policies and practices for assisting employees and families relocating by managing visa process for all expats transferring from global sites, including coordination of visa documentation coordination, control of relocation costs, and minimization of work disruption for employee and organization. Achieved benefits cost reduction of 15% due to move from PEO to full service benefits. Managed retender process of Canadian benefits to see 22% cost savings annually. Forged global partnership across HR function to deliver value added service to management and employees reflecting business objectives of organization. Earned 2013 individual award for global excellence. Assistant Property Manager January 2007 to January 2010 Company Name Oversaw fire life safety program, including all building financial/operational components, interaction with all tenants, new construction and renovations, permitting and code compliance, and numerous other contracted vendors available for emergency recovery. Coordinated all engineer safety training with each assistant chief engineer each month for required OSHA safety training, including administering training, tracking attendance, and ensuring compliance. Supervised recruitment and management of service coordinator staff, including orientation, training and development, employee issues, performance reviews, and work delegation. Completed ""green"" initiatives, including assisting in LEED certification process, Energy Star applications for two office buildings, recycling program implementation, submitting campus for BOMA 360 designation, and all tenant events promoting campus as ""green"" campus. Education M.B.A : Human Resource Management , 2011 University of Houston Human Resource Management B.B.A : Management Management B.B.A : Marketing , 2006 Marketing Affiliations Society of Human Resource Management
New York City Society of Human Resource Management Skills benchmarking, benefits, bi, cost reduction, documentation, engineer, executive coaching, senior management, financial, FSA, HR, insurance, managing, office, new construction, payroll, performance reviews, performance management, permitting, policies, presenting, processes, program implementation, recruitment, renovations, RFP, safety, tax ","
SENIOR HR MANAGER, HR BUSINESS PARTNER
Summary
A highly dedicated and accomplished human resources manager with a record of proficiency in employee relations, training and development programs, recruitment and on boarding, payroll management, benefits administration, HRMS Database administration, job description development, wage/salary reviews, record keeping, and compliance. A proven leader in championing company values, vision, and expectations through effective communication and facilitation. Aligns HR strategy with business objectives, assesses and anticipates HR-related needs, communicates proactively within global HR teams and management, and seeks to develop highly effective integrated HR solutions.
Experience
Senior HR Manager, HR Business Partner January 2014 to January 2016 Company Name － City , State
HR Manager January 2012 to January 2013
Quality Service Manager, HR Manager January 2010 to January 2011 Company Name － City , State
Transferred from PEO model to full service payroll and benefits set up, including RFP for various payroll and benefits vendors, interviewing for best fit, completing implementation phase, and working through follow up issues such as workers comp placement, tax set up in 15 states and five localities, setting up FSA and commuter benefits plans, ensuring smooth transition of background check and drug testing, and facilitating smooth payroll transition.
Built and managed HR function across U.S.
and Canadian locations, including full cycle bi-weekly payroll, policy creation and development, training and development programs, developing employee handbook, safety/compliance training, employee induction/orientation programs, and employee appraisal/review processes.
Oversaw life cycle benefits renewal process, including meeting with various insurance brokers on plan variations, presenting findings to senior management, coordinating open enrollment info sessions, and answering questions.
Processed all new-hire, benefits, leave termination, and payroll paperwork, ensuring 100% compliance with various laws and regulatory mandates and serving as primary contact person answering management/staff questions.
Provided guidance and input on U.S.
and Canadian workforce planning, succession planning, compensation, and benchmarking, while maximizing central areas of excellence to build pipeline of readily available top talent.
Drove performance management, talent review, succession planning, and training and development.
Partnered with business unit directors to roll out all key people processes such as performance management, compensation, benefits, and development programs, as well as identifying training needs for business units and individual executive coaching needs.
Prepared monthly lunch and learns on manager specific topics via in-person training and/business skype sessions.
Established, implemented, and maintained policies and practices for assisting employees and families relocating by managing visa process for all expats transferring from global sites, including coordination of visa documentation coordination, control of relocation costs, and minimization of work disruption for employee and organization.
Achieved benefits cost reduction of 15% due to move from PEO to full service benefits.
Managed retender process of Canadian benefits to see 22% cost savings annually.
Forged global partnership across HR function to deliver value added service to management and employees reflecting business objectives of organization.
Earned 2013 individual award for global excellence.
Assistant Property Manager January 2007 to January 2010 Company Name
Oversaw fire life safety program, including all building financial/operational components, interaction with all tenants, new construction and renovations, permitting and code compliance, and numerous other contracted vendors available for emergency recovery.
Coordinated all engineer safety training with each assistant chief engineer each month for required OSHA safety training, including administering training, tracking attendance, and ensuring compliance.
Supervised recruitment and management of service coordinator staff, including orientation, training and development, employee issues, performance reviews, and work delegation.
Completed ""green"" initiatives, including assisting in LEED certification process, Energy Star applications for two office buildings, recycling program implementation, submitting campus for BOMA 360 designation, and all tenant events promoting campus as ""green"" campus.
Education
M.B.A : Human Resource Management , 2011 University of Houston Human Resource Management
B.B.A : Management Management
B.B.A : Marketing , 2006 Marketing
Affiliations
Society of Human Resource Management
New York City Society of Human Resource Management
",HR
20272792," CUSTOMER ADVOCATE Summary To obtain a position in Company. Education BBA : Marketing , 2014 University of Central Arkansas - City , State , Faulkner Experience Customer Advocate September 2014 to Current Company Name - City , State Handle incoming calls from a national customer base. Provide detailed information on services and products to customers. Make appropriate account recommendations based on customer requirements. Enter accurate and complete customer information into system. Research and resolve service, product and billing issues. Maintain updated records of all customer interactions. Achieve and exceed key performance indicators in all areas. Addressed customer service inquiries in a timely and accurate fashion. Made reasonable procedure exceptions to accommodate unusual customer requests. Built customer loyalty by placing follow-up calls for customers who reported product issues. Caregiver September 2010 to August 2015 Company Name - City , State Read stories to the children and taught them painting, drawing and crafts. Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play. Planned and implemented educational programs for children Managed general housekeeping duties, including feeding, diapering, resting, and cleanup. Supported children's emotional and social development by adapting communication tactics for differing client needs. Planned and led games, reading and activities for groups of school-age children. Disciplined children and recommended other measures to correct behavior. •Carefully monitored children's play activities. Club Connect Team Member August 2013 to May 2015 Company Name - City , State Contact potential students to schedule campus tours. Provide incoming students with scholarship opportunities available to each individual. Contact potential students to inform them of scholarship deadlines. Help potential students signup for campus events via online portals. Activities Awards and Activities: Delta Sigma Theta 2013- Present Keep a Child Alive 2011-2015 Kids Life and Money Volunteer 2012-2015 Skills •Problem solving •Adaptability •Collaboration •Time management •Leadership ","
CUSTOMER ADVOCATE
Summary
To obtain a position in Company.
Education
BBA : Marketing , 2014 University of Central Arkansas - City , State , Faulkner
Experience
Customer Advocate September 2014 to Current Company Name - City , State
Handle incoming calls from a national customer base.
Provide detailed information on services and products to customers.
Make appropriate account recommendations based on customer requirements.
Enter accurate and complete customer information into system. Research and resolve service, product and billing issues.
Maintain updated records of all customer interactions. Achieve and exceed key performance indicators in all areas.
Addressed customer service inquiries in a timely and accurate fashion.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Caregiver September 2010 to August 2015 Company Name - City , State
Read stories to the children and taught them painting, drawing and crafts.
Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.
Planned and implemented educational programs for children
Managed general housekeeping duties, including feeding, diapering, resting, and cleanup.
Supported children's emotional and social development by adapting communication tactics for differing client needs.
Planned and led games, reading and activities for groups of school-age children.
Disciplined children and recommended other measures to correct behavior.
•Carefully monitored children's play activities.
Club Connect Team Member August 2013 to May 2015 Company Name - City , State
Contact potential students to schedule campus tours.
Provide incoming students with scholarship opportunities available to each individual.
Contact potential students to inform them of scholarship deadlines.
Help potential students signup for campus events via online portals.
Activities
Awards and Activities: Delta Sigma Theta 2013- Present Keep a Child Alive 2011-2015 Kids Life and Money Volunteer 2012-2015
Skills
•Problem solving
•Adaptability
•Collaboration
•Time management
•Leadership
",ADVOCATE
related correspondence such as enrollment material, forms and brochures to,,
30863060," CONSULTANT Summary College graduate with interest in insurance claims work. Proven record of success in all endeavors. Strong work ethic and focus on the details. Excited to begin career in investigative work. Searching for an entry level position as an insurance claims adjuster. Skills Unix, SQL Server 2005, SQL Server 2008, SQL Server 2008R2, VM-Ware, ODBC, SQL, PL/SQL, Access, MS Office Suite, MS Visio, Oracle 10g, Oracle 11g, SAP Business Objects BI Suite, PeopleSoft, ADP, and cView SAP Business Objects Suite, MS Reporting Suite, MicroStrategy, MS Office Suite, Tableau Industry Software: SQL Server Studio, EmpCenter, CQCS, DNA, DNA-sme, IMC, eSoms, and cView Web Design: Internet Explorer, Netscape Navigator, Chrome, Firefox, JAVA, ASP.NET, and HTML Operating Systems: MS Windows Professional/Enterprise/XP/7/8, NT, Novell NetWare Server Environments: SQL 2008, SQL 2008R2, SQL 2012, Oracle 11g, Oracle 11g2, and RPG Metadata, SAS, PeopleSoft, ADP, Ceridian Encore, SSRS, SSAS, SSIS, ETL, Access, Excel, Teradata, Crystal Reports, ServiceNow, SharePoint, and Cyberquery Experience Consultant 07/2016 to Current Company Name City , State Top 4 Financial Institution) Create SQL queries, stored procedures, and tables to extract data Analyze data to create executive team dashboards and daily visualizations Utilize Excel pivot tables to monitor observations within the Core Finance metadata template  Analyze Core Finance and GBAM Americas feeds for manual spreadsheet remediation Support data stewards with review of various domain issues with vlookups extractions Document process improvements to enhance the data integrity Conduct data reviews to ensure the data quality and reasonability of data feeds supplied to EDM Generated trend reporting to assist with reducing the number of feed gaps Environment - Access, Excel, SharePoint, SQL Server, Metadata, Teradata, and Adaptive. Database Analyst 04/2016 to 07/2016 Company Name City , State Provided technical support and basic development for computer applications and programs Documented technical specifications to design or redesign complex projects and applications Analyzed complex computer application problems to maintain or restore functionality Led the resolution of complex issues or escalated as needed to meet established SLAs Prepared programming specifications and completed programming tasks to develop basic, and/or assist in the development of moderately complex, computer solutions Prepared program test data, tests and debugs programs using Waterfall methodologies Updated and completed documentation, procedures and user guides to ensure data quality Participated in testing and updating the business continuation plan Planned and analyzed highly complex business requirements Environment - SQL Server, Teradata, Oracle 11g, Oracle Discoverer, MicroStrategy 9.3.1, Metadata, and BMC Remedy. Senior Business Intelligence Analyst 02/2015 to 04/2016 Company Name City , State Developed and enhanced WebI reports and universes through Business Objects Provided technical support to triage database performance and reporting related issues Reviewed and interpret report SQL to determine data source and business logic Conducted report requirement gathering sessions with project business SMEs Compiled report mapping of legacy reports to aid in Change Management communication Quality Assurance tested additional objects in the universe structure to ensure data quality Created functional and technical specifications according to business requirements Conducted unit and system tests with various technical tools including SSAS Collaborate with Business SMEs to develop report testing strategy using Agile methodologies Conducted UAT with Business units and Quality leaders Performed various tasks throughout Software Development Life Cycle (SDLC) Environment - SQL Server, Oracle 11g, Business Objects WebI, Tableau 9.0.1, and ServiceNow. Reporting Analyst 10/2013 to 02/2015 Company Name City , State Reviewed and translated current state Business Object/Crystal Reports/Report Builder/MSRS Reviewed and interpreted report SQL to determine data source and business logic Conducted report requirement gathering sessions with business SMEs and focus groups Developed new or modify reports in MSRS, BIDS, and SQL Server 2008 R2 or 2012 Compiled report mapping of legacy reports to aid in Change Management communication Designed, developed, and implemented new and existing interfaces for ETL processes using SSIS Created Logical and Physical Data Models utilizing ERWIN Developed and implemented data warehouse tables and views with Metadata Created functional and technical specifications according to BRDs Created test plans to validate the adherence to business requirements using HP ALM QC Conducted Unit and System tests with various technical tools including SSAS Collaborated with Business SMEs to develop report testing strategy using Agile methodologies Conducted UAT with the eSOMS Business SMEs to ensure data integrity and quality Environment - ERWIN, eSOMS, SQL Server 2008R2, SQL Server 2012, SQL, SSAS, SSIS, SSRS, SAP BO Crystal Reports, MS Office Suite, MS Visual SourceSafe, MS Visio, and TOAD. Business Analyst 04/2012 to 09/2013 Company Name City , State Collaborated with team members and clients to gather HR/payroll report requirements Created functional and technical specifications according to BRDs Configured screen layouts, dashboards, workflows, and interfaces according to HR specifications Developed and enhanced reports using SAP Business Objects with SQL, PL/SQL, and Oracle Integrated developed HR reports into SQL and Oracle based ERP environments Analyzed query performance and optimization using SSAS and other analytical tools Documented functional specifications and procedural documentation for HR BRDs Developed and enhanced WebI reports and universes through Business Objects Provided technical support to triage database performance and reporting issues Created test plans to validate the adherence to HR business requirements using SQL Conducted Unit and System tests to ensure data integrity with various tools including SSAS Provided technical guidance and direction to peers Designed, developed, and implemented new and existing programs for ETL processes using SSIS Environment - SAP Business Objects BI, Visual Basic, SQL Server 2005, SQL Server 2008R2, SQL Server 2012, VM-Ware, ODBC, SQL, PL/SQL, SSAS, SSIS, SSRS, MS Office Suite, Oracle 10g, Oracle 11g, Oracle 11g2, JavaScript, PeopleSoft, ADP, Kronos, and ETL. Business Analyst 09/1999 to 12/2011 Company Name City , State Interrogated data for domestic and international banks and credit unions including Fifth Third Manipulated large financial datasets and utilized complex queries for data transformations Cross departmental collaboration for software development as subject matter expert (SME) Collaborated with team members and clients to gather and document project requirements Acted as liaison between clients and technical teams to aid in go-live transition Created functional and technical specifications according to BRDs Created Logical and Physical Data Models utilizing ERWIN Developed and enhanced reports using SAP Business Objects with PL/SQL, SQL, and Oracle Generated business reports including matrix, parameter reports, charts, with drill down functions Integrated developed reports into SQL and Oracle based ERP environments Designed and conducted technical knowledge transfer sessions at various client sites. Education and Training B.S. Degree : Information Management Systems Wayne State University City , State Information Management Systems A.S. Degree : Accounting Wayne County Community College MCL Distinction City , State Accounting Skills ASP.NET, Business Objects, Crystal Reports, data warehouse, DNA, JAVA, JavaScript, SharePoint, MicroStrategy 9.3.1, MicroStrategy, Oracle Discoverer, Oracle, PL/SQL, PeopleSoft, pivot tables, SAP, SAS, Software Development, spreadsheet, SQL, SQL Server, Tableau 9.0.1, Tableau, technical support, Teradata, triage, Unix, Visual Basic, Web Design ","
CONSULTANT
Summary
College graduate with interest in insurance claims work. Proven record of success in all endeavors. Strong work ethic and focus on the details. Excited to begin career in investigative work. Searching for an entry level position as an insurance claims adjuster.
Skills
Unix, SQL Server 2005, SQL Server 2008, SQL Server 2008R2, VM-Ware, ODBC, SQL, PL/SQL, Access, MS Office Suite, MS Visio, Oracle 10g, Oracle 11g, SAP Business Objects BI Suite, PeopleSoft, ADP, and cView SAP Business Objects Suite, MS Reporting Suite, MicroStrategy, MS Office Suite, Tableau
Industry Software: SQL Server Studio, EmpCenter, CQCS, DNA, DNA-sme, IMC, eSoms, and cView
Web Design: Internet Explorer, Netscape Navigator, Chrome, Firefox, JAVA, ASP.NET, and HTML
Operating Systems: MS Windows Professional/Enterprise/XP/7/8, NT, Novell NetWare
Consultant 07/2016 to Current Company Name City , State
Top 4 Financial Institution) Create SQL queries, stored procedures, and tables to extract data
Analyze data to create executive team dashboards and daily visualizations
Utilize Excel pivot tables to monitor observations within the Core Finance metadata template 
Analyze Core Finance and GBAM Americas feeds for manual spreadsheet remediation
Support data stewards with review of various domain issues with vlookups extractions
Document process improvements to enhance the data integrity
Conduct data reviews to ensure the data quality and reasonability of data feeds supplied to EDM Generated trend reporting to assist with reducing the number of feed gaps
Database Analyst 04/2016 to 07/2016 Company Name City , State
Provided technical support and basic development for computer applications and programs
Documented technical specifications to design or redesign complex projects and applications
Analyzed complex computer application problems to maintain or restore functionality Led the resolution of complex issues or escalated as needed to meet established SLAs
Prepared programming specifications and completed programming tasks to develop basic, and/or assist in the development of moderately complex, computer solutions
Prepared program test data, tests and debugs programs using Waterfall methodologies Updated and completed documentation, procedures and user guides to ensure data quality
Participated in testing and updating the business continuation plan Planned and analyzed highly complex business requirements
Senior Business Intelligence Analyst 02/2015 to 04/2016 Company Name City , State
Developed and enhanced WebI reports and universes through Business Objects Provided technical support to triage database performance and reporting related issues Reviewed and interpret report SQL to determine data source and business logic Conducted report requirement gathering sessions with project business SMEs Compiled report mapping of legacy reports to aid in Change Management communication Quality Assurance tested additional objects in the universe structure to ensure data quality Created functional and technical specifications according to business requirements Conducted unit and system tests with various technical tools including SSAS Collaborate with Business SMEs to develop report testing strategy using Agile methodologies Conducted UAT with Business units and Quality leaders Performed various tasks throughout Software Development Life Cycle (SDLC) Environment - SQL Server, Oracle 11g, Business Objects WebI, Tableau 9.0.1, and ServiceNow.
Reporting Analyst 10/2013 to 02/2015 Company Name City , State
Reviewed and translated current state Business Object/Crystal Reports/Report Builder/MSRS Reviewed and interpreted report SQL to determine data source and business logic Conducted report requirement gathering sessions with business SMEs and focus groups Developed new or modify reports in MSRS, BIDS, and SQL Server 2008 R2 or 2012 Compiled report mapping of legacy reports to aid in Change Management communication Designed, developed, and implemented new and existing interfaces for ETL processes using SSIS Created Logical and Physical Data Models utilizing ERWIN Developed and implemented data warehouse tables and views with Metadata Created functional and technical specifications according to BRDs Created test plans to validate the adherence to business requirements using HP ALM QC Conducted Unit and System tests with various technical tools including SSAS Collaborated with Business SMEs to develop report testing strategy using Agile methodologies Conducted UAT with the eSOMS Business SMEs to ensure data integrity and quality Environment - ERWIN, eSOMS, SQL Server 2008R2, SQL Server 2012, SQL, SSAS, SSIS, SSRS, SAP BO Crystal Reports, MS Office Suite, MS Visual SourceSafe, MS Visio, and TOAD.
Business Analyst 04/2012 to 09/2013 Company Name City , State
Collaborated with team members and clients to gather HR/payroll report requirements Created functional and technical specifications according to BRDs Configured screen layouts, dashboards, workflows, and interfaces according to HR specifications Developed and enhanced reports using SAP Business Objects with SQL, PL/SQL, and Oracle Integrated developed HR reports into SQL and Oracle based ERP environments Analyzed query performance and optimization using SSAS and other analytical tools Documented functional specifications and procedural documentation for HR BRDs Developed and enhanced WebI reports and universes through Business Objects Provided technical support to triage database performance and reporting issues Created test plans to validate the adherence to HR business requirements using SQL Conducted Unit and System tests to ensure data integrity with various tools including SSAS Provided technical guidance and direction to peers Designed, developed, and implemented new and existing programs for ETL processes using SSIS Environment - SAP Business Objects BI, Visual Basic, SQL Server 2005, SQL Server 2008R2, SQL Server 2012, VM-Ware, ODBC, SQL, PL/SQL, SSAS, SSIS, SSRS, MS Office Suite, Oracle 10g, Oracle 11g, Oracle 11g2, JavaScript, PeopleSoft, ADP, Kronos, and ETL.
Business Analyst 09/1999 to 12/2011 Company Name City , State
Interrogated data for domestic and international banks and credit unions including Fifth Third Manipulated large financial datasets and utilized complex queries for data transformations Cross departmental collaboration for software development as subject matter expert (SME) Collaborated with team members and clients to gather and document project requirements Acted as liaison between clients and technical teams to aid in go-live transition Created functional and technical specifications according to BRDs Created Logical and Physical Data Models utilizing ERWIN Developed and enhanced reports using SAP Business Objects with PL/SQL, SQL, and Oracle Generated business reports including matrix, parameter reports, charts, with drill down functions Integrated developed reports into SQL and Oracle based ERP environments Designed and conducted technical knowledge transfer sessions at various client sites.
Education and Training
B.S. Degree : Information Management Systems Wayne State University City , State Information Management Systems
A.S. Degree : Accounting Wayne County Community College MCL Distinction City , State Accounting
",CONSULTANT
18079050," CONSULTANT Professional Profile To obtain a tax accountant position that offers me the opportunity to actively apply the knowledge and skills developed during my 9-year career in an international company. Qualifications Microsoft Word, Outlook, OneSource, OneNote, CorpTax, Oracle, PeopleSoft, CCH, BNA
Excel - Pivot Tables, VLookup Experience July 2015 to September 2015 Company Name City , State Consultant Projections and Forecastings Analysis Foreign Source Income Sec 904 Foreign Tax Credit 6166 and W-8BEN Transfer Pricing Assist with the preparation of Forms 5471 and 8858s. Prepare and ensure accuracy and timeliness of multi-state tax returns for corporations including supporting information and schedules Gather data required to determine taxable income apportionment between the various states Assist in the improvement of procedures within the tax department in order to improve overall efficiency and accuracy. Assist in tax related projects. March 2010 to January 2015 Company Name City , State Senior Tax Accountant Reviewed the U.S. foreign tax credit and related calculations under Sec. 901, including foreign tax receipts, computing foreign source income under Sec. 904, tracking tax carry forwards and overall foreign loss Reviewed separate and consolidated foreign tax credit for U.S. income tax return (Form 1118), including sourcing of income and allocation and apportionment of expenses Reviewed separate and consolidated U.S Form 5471 and Form 8858 returns including analysis of accounts, book re-classes and earnings and profits adjustments related to over 70 foreign entities Part of a joint task force with transfer pricing experts that revised the company's cost sharing calculation process including revision of the cost sharing cost pools, documentation, processes and key controls that led to $20M savings to the company and improved efficiency Reviewed quarterly buy-in and cost share calculations including true up adjustments, variance analysis and ensured proper documentation Provided key support functions in the implementation of OneNote in a paperless initiative which resulted in 80% cost savings, process consistency and eased integration with other business applications Facilitated the effort to develop, update and document processes and procedures which led to standardized and uniform work papers, time savings and improved efficiency Monitored, tracked and served as point of contact for Form 6166 U.S. Residency Certificate and Form W-8BEN to minimize worldwide taxes imposed on the operations of the company and its foreign subsidiaries leading to increased efficiency and time savings. August 2005 to February 2010 Company Name City , State Tax Assistant Prepared the foreign tax credit calculation including sourcing income and deductions Prepared and assisted with corporate tax returns and projects including U.S. federal, Forms 1118, 5471,8858, dual consolidated loss, U.S. federal estimated income tax payments and extensions Led efforts to prepare, maintain and improve documentation to support reporting functions performed by the 1118 tax compliance group Developed a tracking system for the maintenance of the Form 6166 which eliminated multiple requests to the IRS and ensured that residency documentation were received timely Prepared Form 5713, international boycott for all affected legal entities and drafted documentation that is used as a training tool for that process Reviewed book/tax difference for the proforma U.S. federal return Form 1120 for U.S. entities with foreign operations. March 2004 to May 2005 Company Name City , State AR/AP General Cashier Received checks, made deposits and posted them to corresponding invoices. Prepared credit and debit memos necessary to adjust customer accounts receivable Paid invoices by verifying transaction information, scheduling and preparing disbursements and obtaining authorization of payment Proven track record in resolving historical accounts receivable issues arising from misapplication, incomplete application or non-application of customer payments Verified general ledger accuracy and prepared monthly accruals and analyzed trial balances Audited cash revenues for all areas of hotel operation, balanced daily cash transactions and ordered daily supply of cash. Education May 2005 Webster University City , State Finance M.B.A Finance 2001 Webster University City , State Mathematics Bachelor of Science Mathematics 2001 Webster University City , State Journalism Bachelor of Arts Journalism Skills accounts receivable, accruals, book, Credit, debit, documentation, Forms, general ledger, legal, Excel, Outlook, Microsoft Word, Oracle, PeopleSoft, Pivot Tables, Pricing, processes, reporting, scheduling, tax compliance, Tax, taxes, tax returns, variance analysis ","
CONSULTANT
Professional Profile
To obtain a tax accountant position that offers me the opportunity to actively apply the knowledge and skills developed during my 9-year career in an international company.
Qualifications
Microsoft Word, Outlook, OneSource, OneNote, CorpTax, Oracle, PeopleSoft, CCH, BNA
Excel - Pivot Tables, VLookup
Experience
July 2015 to September 2015
Company Name City , State Consultant
Projections and Forecastings Analysis Foreign Source Income Sec 904 Foreign Tax Credit 6166 and W-8BEN Transfer Pricing Assist with the preparation of Forms 5471 and 8858s.
Prepare and ensure accuracy and timeliness of multi-state tax returns for corporations including supporting information and schedules Gather data required to determine taxable income apportionment between the various states Assist in the improvement of procedures within the tax department in order to improve overall efficiency and accuracy.
Assist in tax related projects.
March 2010 to January 2015
Company Name City , State Senior Tax Accountant
Reviewed the U.S.
foreign tax credit and related calculations under Sec.
901, including foreign tax receipts, computing foreign source income under Sec.
904, tracking tax carry forwards and overall foreign loss Reviewed separate and consolidated foreign tax credit for U.S.
income tax return (Form 1118), including sourcing of income and allocation and apportionment of expenses Reviewed separate and consolidated U.S Form 5471 and Form 8858 returns including analysis of accounts, book re-classes and earnings and profits adjustments related to over 70 foreign entities Part of a joint task force with transfer pricing experts that revised the company's cost sharing calculation process including revision of the cost sharing cost pools, documentation, processes and key controls that led to $20M savings to the company and improved efficiency Reviewed quarterly buy-in and cost share calculations including true up adjustments, variance analysis and ensured proper documentation Provided key support functions in the implementation of OneNote in a paperless initiative which resulted in 80% cost savings, process consistency and eased integration with other business applications Facilitated the effort to develop, update and document processes and procedures which led to standardized and uniform work papers, time savings and improved efficiency Monitored, tracked and served as point of contact for Form 6166 U.S.
Residency Certificate and Form W-8BEN to minimize worldwide taxes imposed on the operations of the company and its foreign subsidiaries leading to increased efficiency and time savings.
August 2005 to February 2010
Company Name City , State Tax Assistant
Prepared the foreign tax credit calculation including sourcing income and deductions Prepared and assisted with corporate tax returns and projects including U.S.
federal, Forms 1118, 5471,8858, dual consolidated loss, U.S.
federal estimated income tax payments and extensions Led efforts to prepare, maintain and improve documentation to support reporting functions performed by the 1118 tax compliance group Developed a tracking system for the maintenance of the Form 6166 which eliminated multiple requests to the IRS and ensured that residency documentation were received timely Prepared Form 5713, international boycott for all affected legal entities and drafted documentation that is used as a training tool for that process Reviewed book/tax difference for the proforma U.S.
federal return Form 1120 for U.S.
entities with foreign operations.
March 2004 to May 2005
Company Name City , State AR/AP General Cashier
Received checks, made deposits and posted them to corresponding invoices.
Prepared credit and debit memos necessary to adjust customer accounts receivable Paid invoices by verifying transaction information, scheduling and preparing disbursements and obtaining authorization of payment Proven track record in resolving historical accounts receivable issues arising from misapplication, incomplete application or non-application of customer payments Verified general ledger accuracy and prepared monthly accruals and analyzed trial balances Audited cash revenues for all areas of hotel operation, balanced daily cash transactions and ordered daily supply of cash.
Education
May 2005
Webster University City , State Finance M.B.A Finance
2001
Webster University City , State Mathematics Bachelor of Science Mathematics
2001
Webster University City , State Journalism Bachelor of Arts Journalism
",CONSULTANT
89413122," OPERATIONS RESEARCH ANALYST Summary Personable project manager successful at building strong professional relationships. Manages large and complex projects while maintaining high team morale and energy. More than eight years of progressive management experience and repeated success in developing project initiatives, directing project plans and achieving performance targets.   Highlights Organized Unsurpassed work ethic Results-oriented Detail-oriented Process improvement Management information systems Work flow planning Software/hardware support experience Accomplishments Initiation and design of equipment testing program leading to Memorandum of Understanding between the Department of Homeland Security National Urban Security Technology Laboratory and the New York Police Department. Recipient of numerous awards for both team and individual performance. Completed government training and certification program for Test and Evaluation Manager Level II. Developed working relationships with many State and local responder agencies. Experience Operations Research Analyst 01/2010 to Current Company Name City , State Initiated and managed program to test incoming radiation detection equipment into New York, New Jersey and Connecticut. Since 2009, the project has tested over 25 million dollars worth of equipment and more than 10,000 units. Activities included process and procedure development, instrumenting and maintaining test facilities and managing and scheduling testing team. Coordination of activities with the New York Police Department (NYPD) Counter Terrorism Bureau, other state and local first responder organizations in the New York City Metropolitan Area and the Brookhaven National Laboratory. Information Technology Specialist 03/2003 to 01/2010 Company Name City , State Data Collection and Test Manager for the Department of Homeland Security and NYPD collaborative acquisition program for a roadway deployed radiation detector prototype. Planned and executed initial data collection effort in support of the acquisition project. Effort involved coordination with NYPD, regional toll authorities, and National Laboratories. Developed the data collection plan, budget and schedule. Managed test team staff, and provided oversight of acquired prototype and final prototype testing program, including test planning, coordination, scheduling and budgeting. Provided technical support to program team on development of the Request for Information and proposal reviews. Training and deployed as a technical expert in analysis of radiation spectra. Provided expert radiological assistance to the first responder community with very short turn around time. The radiation equipment supported by this program provides spectral signatures of radioactive materials. Addressed incident calls and evaluated these spectral signatures for potential national security threats. Appointed Data Collection Lead for Advanced Spectroscopic Portal test campaign at the New York Container Terminal. A responsibility that required coordination with Federal managers, local officials and law enforcement. Major responsibilities included training and oversight of the screening team. S&T Countermeasures Test Beds Collaborative Website Manager and Information Technology Field Coordinator. Performed technology installation, integration and data analysis of radiation detection data in an operational setting. Coordinated with technology users from DHS headquarters, National Laboratories, State and Local Representatives to provide services and reports via the main collaborative website. Information Technology Specialist 08/1999 to 03/2003 Company Name City , State Designed data structures and developed systems for science related database applications. Assistant to the Protecting Human Subject Program Manager. This assignment included coordination of the Department's Human Subjects Working Group including organization/planning of meetings and on site reviews as well as reviewing and editing applications and published materials. Education BS : Management Information Systems May 2005 New York University City , State GPA: Magna Cum Laude GPA: 3.922 Inducted into Alpha Sigma Lambda Honor Society
Dean's List: Fall 2001, Spring 2002 Coursework Included: Statistical Methods, Economics, Database Design, System Analysis and Design, Business Organization and Management, Management Information Systems, Object Oriented Analysis, Interactive Design, and IT Networking Skills Project Management, Information Design, Relationship Building, Information Technology, Procedure Development, Scheduling, Website Design, MS Office Suite, Training Development, Quality Processes, Event Planning, Work Breakdown Structures ","
OPERATIONS RESEARCH ANALYST
Summary
Personable project manager successful at building strong professional relationships. Manages large and complex projects while maintaining high team morale and energy. More than eight years of progressive management experience and repeated success in developing project initiatives, directing project plans and achieving performance targets.  
Highlights
Organized
Unsurpassed work ethic
Results-oriented
Detail-oriented
Process improvement
Management information systems
Work flow planning
Software/hardware support experience
Accomplishments
Initiation and design of equipment testing program leading to Memorandum of Understanding between the Department of Homeland Security National Urban Security Technology Laboratory and the New York Police Department.
Recipient of numerous awards for both team and individual performance.
Completed government training and certification program for Test and Evaluation Manager Level II.
Developed working relationships with many State and local responder agencies.
Experience
Operations Research Analyst 01/2010 to Current Company Name City , State
Initiated and managed program to test incoming radiation detection equipment into New York, New Jersey and Connecticut. Since 2009, the project has tested over 25 million dollars worth of equipment and more than 10,000 units.
Activities included process and procedure development, instrumenting and maintaining test facilities and managing and scheduling testing team.
Coordination of activities with the New York Police Department (NYPD) Counter Terrorism Bureau, other state and local first responder organizations in the New York City Metropolitan Area and the Brookhaven National Laboratory.
Information Technology Specialist 03/2003 to 01/2010 Company Name City , State
Data Collection and Test Manager for the Department of Homeland Security and NYPD collaborative acquisition program for a roadway deployed radiation detector prototype. Planned and executed initial data collection effort in support of the acquisition project. Effort involved coordination with NYPD, regional toll authorities, and National Laboratories. Developed the data collection plan, budget and schedule. Managed test team staff, and provided oversight of acquired prototype and final prototype testing program, including test planning, coordination, scheduling and budgeting. Provided technical support to program team on development of the Request for Information and proposal reviews.
Training and deployed as a technical expert in analysis of radiation spectra. Provided expert radiological assistance to the first responder community with very short turn around time. The radiation equipment supported by this program provides spectral signatures of radioactive materials. Addressed incident calls and evaluated these spectral signatures for potential national security threats.
Appointed Data Collection Lead for Advanced Spectroscopic Portal test campaign at the New York Container Terminal. A responsibility that required coordination with Federal managers, local officials and law enforcement. Major responsibilities included training and oversight of the screening team.
S&T Countermeasures Test Beds Collaborative Website Manager and Information Technology Field Coordinator. Performed technology installation, integration and data analysis of radiation detection data in an operational setting. Coordinated with technology users from DHS headquarters, National Laboratories, State and Local Representatives to provide services and reports via the main collaborative website.
Information Technology Specialist 08/1999 to 03/2003 Company Name City , State
Designed data structures and developed systems for science related database applications.
Assistant to the Protecting Human Subject Program Manager. This assignment included coordination of the Department's Human Subjects Working Group including organization/planning of meetings and on site reviews as well as reviewing and editing applications and published materials.
Education
BS : Management Information Systems May 2005 New York University City , State GPA: Magna Cum Laude GPA: 3.922 Inducted into Alpha Sigma Lambda Honor Society
Dean's List: Fall 2001, Spring 2002
Coursework Included:
Statistical Methods, Economics, Database Design, System Analysis and Design, Business Organization and Management, Management Information Systems, Object Oriented Analysis, Interactive Design, and IT Networking
Skills
Project Management, Information Design, Relationship Building, Information Technology, Procedure Development, Scheduling, Website Design, MS Office Suite, Training Development, Quality Processes, Event Planning, Work Breakdown Structures
",INFORMATION-TECHNOLOGY
and outbound calls from insured members, clients, brokers," agents and providers
· Mailed any"
23918545," CLAIMS SERVICE SPECIALIST Professional Summary Medical Billing Specialist with 3 years experience in a fast-paced, multiple client medical billing company. Researched and denied claims and submitted appeals. Familiar with health billing and collections. Advanced knowledge of claims processing and pre-authorizations.  Skills Medical terminology expert ICD-10 (International Classification of Disease Systems) Billing and collection procedures expert Hospital inpatient and outpatient records Inpatient records coding proficiency Outpatient surgery coding specialist HCPCS Coding Guidelines Familiar with commercial and private insurance carriers Insurance and collections procedures DRG and PC grouping Understands insurance benefits Research and data analysis Close attention to detail Adept m ulti-tasker Office support (phones, faxing, filing) Excellent verbal communication MS Windows proficient Customer service award Skilled trainer Excellent time management skills Microsoft Outlook, Word and Excel MS Office expert Supervisory training Accomplished leader Resource management expertise Knowledge of Medicare statutes and regulations Work History Claims Service Specialist , 10/2013
to 06/2014 Company Name – City ,
State Filed claims per NextGen system Discussing coverage's and liability with insured, claimant, and body shops. Also spoke with lienholders and medical providers. Typing and data entry Obtaining police reports to determine liability for claims Reviewing estimates and correspondence faxed, mailed, and emailed in. Issuing payments and scheduling rental reservations for insured and claimants. Precisely completed appropriate claims paperwork, documentation and system entry. Correctly coded and billed medical claims for various hospital and nursing facilities. Verified patients' eligibility and claims status with insurance agencies. Performed qualitative analysis of records to ensure accuracy, internal consistency and correlation of recorded data. Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations. Accurately posted and sent out all medical claims. Submitted electronic/paper claims documentation for timely filing. Claims Specialist , 10/2011
to 07/2012 Company Name – City ,
State Correctly coded and billed medical claims for various hospital and nursing facilities. Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation. Diligently filed and followed up on third party claims. Determined prior authorizations for medication and outpatient procedures. Pre-certified medical and radiology procedures, surgeries and echocardiograms. Researched questions and concerns from providers and provided detailed responses. Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records. Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy. Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing. Managed collections claims for unpaid bills against the estates of debtors. Accurately posted and sent out all medical claims. Submitted electronic/paper claims documentation for timely filing. Performed billing and coding procedures for ambulance, emergency room, impatient and outpatient services. Precisely evaluated and verified benefits and eligibility. Responded to correspondence from insurance companies. Identified and resolved patient billing and payment issues. Confidently and adeptly handled claim denials and/or appeals. Evaluated patients' financial status and established appropriate payment plans. Reviewed and resolved claim issues captured in TES/CLAIMS edits and the clearing house. Examined patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable. Updated patient financial information to guarantee accuracy. Subject Matter Expert , 07/2012
to 10/2013 Company Name – City ,
State Initiated audit process to evaluate thoroughness of documentation and maintenance of facility standards. Created and maintained computerized record management systems to record and process data and generate reports. Supervised 15+ claims specialist and answered work-related questions via chat instant messaging system  Took escalated calls from providers providing excellent customer service and solving all claim related problems.  Manually reprocessed claims for accuracy after being sent back by facilities with questions about denials and non-payment.  Cross-trained and backed up other customer service managers. Solved unresolved customer issues. Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals. Identified individual development needs with appropriate training. Effective liaison between customers and internal departments. Defused volatile customer situations calmly and courteously. Healthcare Agent , Education Associate of Science : Medical Billing and Coding , Current Central Piedmont Community College - City ,
State Coursework in Business, Accounting and Healthcare Administration Coursework in Healthcare Management Coursework in Healthcare Administration Coursework in Medical Front Office Assisting High School Diploma : 10 2007 Skills accounting, benefits, billing, communication skills, customer satisfaction, customer service, customer service training, data entry, focus, insurance, listening, Medical Billing, police, problem resolution, Coding, Read, scheduling, supervisor, Typing, type ","
CLAIMS SERVICE SPECIALIST
Professional Summary
Medical Billing Specialist with 3 years experience in a fast-paced, multiple client medical billing company. Researched and denied claims and submitted appeals. Familiar with health billing and collections. Advanced knowledge of claims processing and pre-authorizations. 
Skills
Medical terminology expert
ICD-10 (International Classification of Disease Systems)
Billing and collection procedures expert
Hospital inpatient and outpatient records
Inpatient records coding proficiency
Outpatient surgery coding specialist
HCPCS Coding Guidelines
Familiar with commercial and private insurance carriers
Insurance and collections procedures
DRG and PC grouping
Understands insurance benefits
Research and data analysis
Close attention to detail
Adept m ulti-tasker
Office support (phones, faxing, filing)
Excellent verbal communication
MS Windows proficient
Customer service award
Skilled trainer
Excellent time management skills
Microsoft Outlook, Word and Excel
MS Office expert
Supervisory training
Accomplished leader
Resource management expertise
Knowledge of Medicare statutes and regulations
Work History
Claims Service Specialist , 10/2013
to 06/2014 Company Name – City ,
State
Filed claims per NextGen system Discussing coverage's and liability with insured, claimant, and body shops.
Also spoke with lienholders and medical providers.
Typing and data entry Obtaining police reports to determine liability for claims Reviewing estimates and correspondence faxed, mailed, and emailed in.
Issuing payments and scheduling rental reservations for insured and claimants.
Precisely completed appropriate claims paperwork, documentation and system entry.
Correctly coded and billed medical claims for various hospital and nursing facilities.
Verified patients' eligibility and claims status with insurance agencies.
Performed qualitative analysis of records to ensure accuracy, internal consistency and correlation of recorded data.
Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
Accurately posted and sent out all medical claims.
Submitted electronic/paper claims documentation for timely filing.
Claims Specialist , 10/2011
to 07/2012 Company Name – City ,
State
Correctly coded and billed medical claims for various hospital and nursing facilities.
Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
Diligently filed and followed up on third party claims.
Determined prior authorizations for medication and outpatient procedures.
Pre-certified medical and radiology procedures, surgeries and echocardiograms.
Researched questions and concerns from providers and provided detailed responses.
Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing.
Managed collections claims for unpaid bills against the estates of debtors.
Accurately posted and sent out all medical claims.
Submitted electronic/paper claims documentation for timely filing.
Performed billing and coding procedures for ambulance, emergency room, impatient and outpatient services.
Precisely evaluated and verified benefits and eligibility.
Responded to correspondence from insurance companies.
Identified and resolved patient billing and payment issues.
Confidently and adeptly handled claim denials and/or appeals.
Evaluated patients' financial status and established appropriate payment plans.
Reviewed and resolved claim issues captured in TES/CLAIMS edits and the clearing house.
Examined patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable.
Updated patient financial information to guarantee accuracy.
Subject Matter Expert , 07/2012
to 10/2013 Company Name – City ,
State
Initiated audit process to evaluate thoroughness of documentation and maintenance of facility standards.
Created and maintained computerized record management systems to record and process data and generate reports.
Supervised 15+ claims specialist and answered work-related questions via chat instant messaging system 
Took escalated calls from providers providing excellent customer service and solving all claim related problems. 
Manually reprocessed claims for accuracy after being sent back by facilities with questions about denials and non-payment. 
Cross-trained and backed up other customer service managers.
Solved unresolved customer issues.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Identified individual development needs with appropriate training.
Effective liaison between customers and internal departments.
Defused volatile customer situations calmly and courteously.
Healthcare Agent ,
Education
Associate of Science : Medical Billing and Coding , Current Central Piedmont Community College - City ,
State
Coursework in Business, Accounting and Healthcare Administration
Coursework in Healthcare Management
Coursework in Healthcare Administration
Coursework in Medical Front Office Assisting
High School Diploma : 10 2007
Skills
accounting, benefits, billing, communication skills, customer satisfaction, customer service, customer service training, data entry, focus, insurance, listening, Medical Billing, police, problem resolution, Coding, Read, scheduling, supervisor, Typing, type
",HEALTHCARE
19147494," GM SALES ASSOCIATE Summary Looking for a company to grow with and continue customer relations in the industry I have came to know well and love. Customer-focused Retail Associate with solid understanding of retail dynamics, marketing and customer service. Offering 21 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and equipment sales. Results-oriented individual with over 4 years of experience implementing equipment sales to substantially increase store productivity and repeat clientele. Expertise in arranging new merchandise, managing cash registers and independently opening and closing store. Organized, efficient and accustomed to handling crowds of over 50 people during special sales events. Strong background in Parts Service and warranty. Passionate about retail sales, customer relationship management and merchandising. Results-oriented Customer Service with exceptional record of accomplishment in exceeding sales, service and performance targets. In-depth understanding of Ag / Lawn and implement products, services and market conditions. High-energy team player ready to leverage abilities to improve sales numbers and company success. Skills Familiar with John Deere Ag and Lawn equipment , Massey Ferguson Ag equipment Kubota Ag and lawn equipment, Kioti Ag equipment , Cub Cadet riding and zero turn mowers Vermeer Hay equipment, Tillage equipment , Sitrex , Bush Hog , Servis Rhino , Vicon , Land pride implements , Bad Boy Zero Turns, MTD Products , Hustler Zero Turns, Stihl and Echo products Parts / Service and warranty for each brand whether OEM or aftermarket applications. Tisco, A&I Products, Becknell Wholesale Created long lasting relationships with customers needing help with their equipment. Communicated with customers to assist them with their parts purchasing , troubleshooting when needed by contacting manufactures explaining the customers failure or questions for a quick resolution. Handled cash of large amounts with no discrepancies. Prepared deposits and took them to the bank when ever needed. Inventory control procedures Team player mentality Hunter/farmer sales strategies POS system operation Listening skills Reliable and punctual Experience Company Name | City , State Sales Associate 08/2016 - Current Assisted customers by finding needed Equipment , Ag or lawn items and checking inventory for items at other locations. Retained product, service and company policy knowledge to serve as resource for both coworkers and customers. Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions. Sold various products by explaining unique features and educating customers on proper application. Offered product and service consultations and employed upselling techniques. Negotiated and closed deals with minimal oversight. Prepared cash deposits up to $20,000 with zero discrepancies. Listened to customer needs to identify and recommend optimal Equipment , Parts or Service selections. Executed 100 outbound calls each week to existing customers, resulting in 45% increase in sales. Processed orders through each manufactures website and coordinated product deliveries. Company Name | City , State Equipment Rental Manager 11/2013 - 08/2016 Extended existing customer relationships through extensive communication and tried-and-true marketing strategies. Collaborated cross-functionally on the proper equipment which led to Customers job to be completed in effective time. Forecasted trends in expected business levels and adjusted labor and inventory to match expectations. Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports for storage leasing. Inputted customer data into company system, safeguarding financial and personal information to avoid breaches. Executed relations strategies to foster better customer service and promote positive and engaging environment for all. Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations. Company Name | City , State Parts/Customer Service Sales Representative 01/2010 - 11/2013 Generated more than 15 leads per week and pursued appointment opportunities to convert prospects into new customers. Assisted customers with their maintenance requirements to keep equipment in proper and top performance. Filed warranties with manufactures , collected all cost for parts and labor along with any other fees which applied to each repair. Assisted technicians with any questions on specs or maintenance requirements Reviewed open repairs and properly followed thru with notating any and all work performed for the customers understanding of any repair completed. Educated customers on service plans, including upgrades. Company Name | City , State Parts Salesman 02/2002 - 08/2010 Operated point of sales and parts lookup computer systems. Opened crates to replenish stocked items in proper aisles. Researched and identified alternative vendors with better prices to save company $[Amount] over [Timeframe] . Education and Training Conroe High School | City , State High School Diploma 05/1987 Customer Service and Warranty award Exceeding expectations in equipment rental revenue. Good Customer Service reviews. Filing and following through with warranty claims insuring company to collect all more required to repair equipment covered under warranty. Helped collect multiple locations warrantys old and new. ","
SALES ASSOCIATE
Summary
Looking for a company to grow with and continue customer relations in the industry I have came to know well and love.
Customer-focused Retail Associate with solid understanding of retail dynamics, marketing and customer service. Offering 21 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations.
Demonstrated record of exceeding revenue targets by leveraging communication skills and equipment sales. Results-oriented individual with over 4 years of experience implementing equipment sales to substantially increase store productivity and repeat clientele. Expertise in arranging new merchandise, managing cash registers and independently opening and closing store. Organized, efficient and accustomed to handling crowds of over 50 people during special sales events.
Strong background in Parts Service and warranty. Passionate about retail sales, customer relationship management and merchandising.
Results-oriented Customer Service with exceptional record of accomplishment in exceeding sales, service and performance targets. In-depth understanding of Ag / Lawn and implement products, services and market conditions. High-energy team player ready to leverage abilities to improve sales numbers and company success.
Skills
Familiar with John Deere Ag and Lawn equipment , Massey Ferguson Ag equipment Kubota Ag and lawn equipment, Kioti Ag equipment , Cub Cadet riding and zero turn mowers Vermeer Hay equipment, Tillage equipment , Sitrex , Bush Hog , Servis Rhino , Vicon , Land pride implements , Bad Boy Zero Turns, MTD Products , Hustler Zero Turns, Stihl and Echo products Parts / Service and warranty for each brand whether OEM or aftermarket applications. Tisco, A&I Products, Becknell Wholesale
Created long lasting relationships with customers needing help with their equipment. Communicated with customers to assist them with their parts purchasing , troubleshooting when needed by contacting manufactures explaining the customers failure or questions for a quick resolution.
Handled cash of large amounts with no discrepancies. Prepared deposits and took them to the bank when ever needed.
Inventory control procedures
Team player mentality
Hunter/farmer sales strategies
POS system operation
Listening skills
Reliable and punctual
Experience
Company Name | City , State Sales Associate 08/2016 - Current
Assisted customers by finding needed Equipment , Ag or lawn items and checking inventory for items at other locations.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Sold various products by explaining unique features and educating customers on proper application.
Offered product and service consultations and employed upselling techniques.
Negotiated and closed deals with minimal oversight.
Prepared cash deposits up to $20,000 with zero discrepancies.
Listened to customer needs to identify and recommend optimal Equipment , Parts or Service selections.
Executed 100 outbound calls each week to existing customers, resulting in 45% increase in sales.
Processed orders through each manufactures website and coordinated product deliveries.
Company Name | City , State Equipment Rental Manager 11/2013 - 08/2016
Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
Collaborated cross-functionally on the proper equipment which led to Customers job to be completed in effective time.
Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports for storage leasing.
Inputted customer data into company system, safeguarding financial and personal information to avoid breaches.
Executed relations strategies to foster better customer service and promote positive and engaging environment for all.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Company Name | City , State Parts/Customer Service Sales Representative 01/2010 - 11/2013
Generated more than 15 leads per week and pursued appointment opportunities to convert prospects into new customers.
Assisted customers with their maintenance requirements to keep equipment in proper and top performance.
Filed warranties with manufactures , collected all cost for parts and labor along with any other fees which applied to each repair.
Assisted technicians with any questions on specs or maintenance requirements
Reviewed open repairs and properly followed thru with notating any and all work performed for the customers understanding of any repair completed.
Educated customers on service plans, including upgrades.
Company Name | City , State Parts Salesman 02/2002 - 08/2010
Operated point of sales and parts lookup computer systems.
Opened crates to replenish stocked items in proper aisles.
Researched and identified alternative vendors with better prices to save company $[Amount] over [Timeframe] .
Education and Training
Conroe High School | City , State High School Diploma 05/1987
Customer Service and Warranty award
Exceeding expectations in equipment rental revenue. Good Customer Service reviews. Filing and following through with warranty claims insuring company to collect all more required to repair equipment covered under warranty. Helped collect multiple locations warrantys old and new.
",SALES
13774329," MECHANICAL DESIGNER Summary I am a current Mechanical Designer for I.A.S. I am extremely versatile, reliable and efficient with 15+ years' experience supporting managers, business owners and executives in high paced environments in a wide variety of professional positions. Diversified skills include client relations, utilizing different design mediums, being hands on, project management, and working extremely well in both team environments and on my own. Experience 02/2016 to Current Mechanical Designer Company Name － City , State My primary responsibility is to ensure that Clients are thrilled through design, planning and implementation while making sure Interstate's services are the highest quality possible. Maintain schedules thru interaction with clients and project managers, personnel and clients. Maintain ongoing project requirements and specifications for multiple projects. Review design efforts for team to ensure that quality is being maintained. Manage and scope investigations into form or function of a feature or set of features in a design. To create and refine technical and mechanical parts as well as assembly drawings to capture design intent and documentation. Guide other Interstate Staff. 02/2016 to 08/2016 Lead Horticulturalist/Manager Company Name － City , State Develop improved measurement techniques, soil conservation methods, soil sampling devices, or related technology. Identify or classify species of insects or allied forms, such as mites or spiders. Investigate soil problems and poor water quality to determine sources and effects. Develop improved measurement techniques, soil conservation methods, soil sampling devices, or related technology. Perform chemical analyses of the microorganism content of soils to determine microbial reactions or chemical mineralogical relationships to plant growth. Tour work areas to observe work being done, to inspect crops, and to evaluate plant and soil conditions. Apply pesticides and fertilizers to plants. Hire employees, and train them in gardening techniques. Select and purchase seeds, plant nutrients, disease control chemicals, and garden and lawn care equipment. Explain and enforce safety regulations and policies. Confer with horticultural personnel in order to plan facility renovations or additions. Cut and prune trees, shrubs, flowers, and plants. Construct structures and accessories such as greenhouses and benches. Negotiate contracts such as those for land leases or tree purchases. 02/2014 to 02/2016 R&D Designer Company Name － City , State Responsible for the overall design, development & testing (DDT): I design, draft, develop and test many concurrent product development and product improvement projects. Design and ensure fit, form and functions are correct. Perform calculations and work with vendors to develop production part design and allocate resources when necessary. Work with engineers to address product updates and concerns and work with quality and customer service departments to identify product improvement opportunities. Create and track ECN's (engineering changing notice), update drawings and documents, ensure they meet drafting standards, brainstorm ideas and modeling concepts, prototype new designs, and train manufacturing personnel on product design changes and upgrades. 05/2013 to 02/2014 Landscape Supervisor Company Name － City , State Responsibilities included maintaining and supervising all indoor and outdoor landscape needs. This includes but is not limited to all budgeting, design, maintenance, horticultural practices for all on-site plants and oversight of all on-sight jobs. Working with vendors and managing a cost-to-savings budget working toward a LEED certified campus and providing safety and cost solutions for Microsoft. Establish and enforce operating procedures and work standards that will ensure adequate performance and personnel safety. Train workers in tasks such as transplanting or pruning trees or shrubs, finishing cement, using equipment, or caring for turf. Confer with other supervisors to coordinate work activities with those of other departments. 03/2013 to 07/2013 Designer/Project Manager Company Name － City , State Coordinate or direct development, energy assessment, engineering, or construction activities to ensure that landscape project needs and objectives are met. Manage site assessments and/or environmental studies for new designs. Update schedules, estimates, forecasts, or budgets for landscape designs and proposals. 01/2011 to 12/2011 Technician Company Name － City , State Operate digital printing and categorization systems. Collect and maintain records of clients and designs. Complete quality control activities, monitor equipment operation, and report malfunctioning equipment to supervisor. 06/2007 to 09/2007 Foreman/Designer Company Name － City , State Supervise, coordinate, or schedule the activities of construction and landscape workers. Read specifications, such as blueprints, to determine construction requirements or to plan procedures. Inspect work progress, equipment, or construction sites to verify safety or to ensure that specifications are met. Locate, measure, and mark site locations or placement of structures or equipment, using measuring and marking equipment. 01/2005 to 01/2013 Key holder Company Name － City , State Responsibilities include inventory management. Employee management. Oversight of day-to-day store operations. Store layout. Scheduling. Bank depository. Intermediate between corporate and store locations. Education and Training NDSU City , State May 2012 Bachelor's degree : Landscape Architecture NDSU － City , State Landscape Architecture December 2010 Bachelor's degree : Environmental Design Environmental Design MSCTC City , State May 2008 Associate's degree : Biological Science Zoology NDSU － City , State Biological Science Zoology Interests Big Brother Big Sister
Mentor/Volunteer, February 2014 - September 2016
For Luv of Dogs
Foster home/ food donations, 2013 - 2017
Grove lake Lutheran Church
Children Services and Outings, 2015-2017 Skills blueprints, budgeting, budgets, budget, content, Negotiate contracts, Clients, customer service, documentation, drafting, equipment operation, features, fertilizers, forms, Inspect, inventory management, layout, Employee management, managing, mark, mechanical, modeling, personnel, policies, product design, product development, product improvement, progress, proposals, quality, quality control, Read, maintain records, renovations, safety, Scheduling, supervisor, supervising, upgrades, water quality Additional Information Volunteer Work
Big Brother Big Sister
Mentor/Volunteer, February 2014 - September 2016
For Luv of Dogs
Foster home/ food donations, 2013 - 2017
Grove lake Lutheran Church
Children Services and Outings, 2015-2017 ","
MECHANICAL DESIGNER
Summary
I am a current Mechanical Designer for I.A.S. I am extremely versatile, reliable and efficient with 15+ years' experience supporting managers, business owners and executives in high paced environments in a wide variety of professional positions. Diversified skills include client relations, utilizing different design mediums, being hands on, project management, and working extremely well in both team environments and on my own.
Experience
02/2016 to Current
Mechanical Designer Company Name － City , State
My primary responsibility is to ensure that Clients are thrilled through design, planning and implementation while making sure Interstate's services are the highest quality possible.
Maintain schedules thru interaction with clients and project managers, personnel and clients.
Maintain ongoing project requirements and specifications for multiple projects.
Review design efforts for team to ensure that quality is being maintained.
Manage and scope investigations into form or function of a feature or set of features in a design.
To create and refine technical and mechanical parts as well as assembly drawings to capture design intent and documentation.
Guide other Interstate Staff.
02/2016 to 08/2016
Lead Horticulturalist/Manager Company Name － City , State
Develop improved measurement techniques, soil conservation methods, soil sampling devices, or related technology.
Identify or classify species of insects or allied forms, such as mites or spiders.
Investigate soil problems and poor water quality to determine sources and effects.
Develop improved measurement techniques, soil conservation methods, soil sampling devices, or related technology.
Perform chemical analyses of the microorganism content of soils to determine microbial reactions or chemical mineralogical relationships to plant growth.
Tour work areas to observe work being done, to inspect crops, and to evaluate plant and soil conditions.
Apply pesticides and fertilizers to plants.
Hire employees, and train them in gardening techniques.
Select and purchase seeds, plant nutrients, disease control chemicals, and garden and lawn care equipment.
Explain and enforce safety regulations and policies.
Confer with horticultural personnel in order to plan facility renovations or additions.
Cut and prune trees, shrubs, flowers, and plants.
Construct structures and accessories such as greenhouses and benches.
Negotiate contracts such as those for land leases or tree purchases.
02/2014 to 02/2016
R&D Designer Company Name － City , State
Responsible for the overall design, development & testing (DDT): I design, draft, develop and test many concurrent product development and product improvement projects.
Design and ensure fit, form and functions are correct.
Perform calculations and work with vendors to develop production part design and allocate resources when necessary.
Work with engineers to address product updates and concerns and work with quality and customer service departments to identify product improvement opportunities.
Create and track ECN's (engineering changing notice), update drawings and documents, ensure they meet drafting standards, brainstorm ideas and modeling concepts, prototype new designs, and train manufacturing personnel on product design changes and upgrades.
05/2013 to 02/2014
Landscape Supervisor Company Name － City , State
Responsibilities included maintaining and supervising all indoor and outdoor landscape needs.
This includes but is not limited to all budgeting, design, maintenance, horticultural practices for all on-site plants and oversight of all on-sight jobs.
Working with vendors and managing a cost-to-savings budget working toward a LEED certified campus and providing safety and cost solutions for Microsoft.
Establish and enforce operating procedures and work standards that will ensure adequate performance and personnel safety.
Train workers in tasks such as transplanting or pruning trees or shrubs, finishing cement, using equipment, or caring for turf.
Confer with other supervisors to coordinate work activities with those of other departments.
03/2013 to 07/2013
Designer/Project Manager Company Name － City , State
Coordinate or direct development, energy assessment, engineering, or construction activities to ensure that landscape project needs and objectives are met.
Manage site assessments and/or environmental studies for new designs.
Update schedules, estimates, forecasts, or budgets for landscape designs and proposals.
01/2011 to 12/2011
Technician Company Name － City , State
Operate digital printing and categorization systems.
Collect and maintain records of clients and designs.
Complete quality control activities, monitor equipment operation, and report malfunctioning equipment to supervisor.
06/2007 to 09/2007
Foreman/Designer Company Name － City , State
Supervise, coordinate, or schedule the activities of construction and landscape workers.
Read specifications, such as blueprints, to determine construction requirements or to plan procedures.
Inspect work progress, equipment, or construction sites to verify safety or to ensure that specifications are met.
Locate, measure, and mark site locations or placement of structures or equipment, using measuring and marking equipment.
01/2005 to 01/2013
Key holder Company Name － City , State
Responsibilities include inventory management.
Employee management.
Oversight of day-to-day store operations.
Store layout.
Scheduling.
Bank depository.
Intermediate between corporate and store locations.
Education and Training
NDSU City , State
May 2012
Bachelor's degree : Landscape Architecture NDSU － City , State Landscape Architecture
Associate's degree : Biological Science Zoology NDSU － City , State Biological Science Zoology
Interests
Big Brother Big Sister
Mentor/Volunteer, February 2014 - September 2016
For Luv of Dogs
Foster home/ food donations, 2013 - 2017
Grove lake Lutheran Church
Children Services and Outings, 2015-2017
Volunteer Work
Big Brother Big Sister
Mentor/Volunteer, February 2014 - September 2016
For Luv of Dogs
Foster home/ food donations, 2013 - 2017
Grove lake Lutheran Church
Children Services and Outings, 2015-2017
",DESIGNER
95429627," CONSULTANT Highlights TECHNOLOGY SKILLS Visual Basic * HTML * JavaScript * SQL * XML * Python * MVC * FileMaker * PHP * Advanced Excel * SiteCatalyst CORE COMPETENCIES Problem Solving * Relational Databases * Process Reengineering * Customer Relations * Staff Management Startups & Transitional Environments * Systems Integration * Data Migration * Reporting & Automation Accomplishments Received Sales Achievement Award for attaining 163% billable hours target with 5/5 customer satisfaction rating Experience Company Name City , State Consultant 01/2010 to Current Publicly traded (ADBE) digital technology company specializing in content creation and online analytics annual sales of $4.4 billion Support simultaneous client consulting engagements by performing product implementations, technical problem solving, and ad hoc client requests for Fortune 500 companies such as Home Depot, Disney and REI. Promoted internally to a non-billable position needed to retain and rebuild relationships with dissatisfied clients in the US and EMEA through problem resolution, both distant and in-person. Participated in product integration team as the product expert for SiteCatalyst and SearchCenter during acquisition integrations. * Received Sales Achievement Award for attaining 163% billable hours target with 5/5 customer satisfaction rating * Designed and coded custom tools for automating and improving client campaign creation, management and deployment resulting in an average 60% increase in campaign management efficiency per client * Increased services revenue by 15% from clients such as Home Depot, Disney and REI by developing tools to increase effective advertising spend * Supported EMEA clients such as General Motors, Daimler and TicketMaster by performing product implementations and training, technical problem solving, and custom client solutions Company Name City , State Controller 01/2008 to 01/2010 Provider of medical coding information annual sales of $12 million acquired by Access Intelligence in 2009 Oversee all financial functions, including audits, monthly financial statement preparation, daily cash flow, debt and equity management, VC reporting, executive reporting, cash and revenue forecasts/budgets. Perform systems management, new system integration and associated data migration. Manage six-person department with two direct reports. * Shortened finance's 15-day month end process to 3 days by automating month end processes. * Decreased G&A cost by 40% annually, and received first deficiency-free audit by automating processes and accounting transactions into daily operations. * Developed new proprietary operational system combining CRM, inventory, financial management, sales, fulfillment, call center tracking, and QuickBooks integration. Cell: 801-910-6500 * Greg@TheVarium.com Professional experience continued Company Name City , State Controller 01/2007 to 01/2008 Provider of electronic medical record management and data repository solutions annual sales of $12 million Managed the financial health of the organization, including audit procedures, billing, credit card management, customer support, month-end close, equity and debt management, budgeting/forecasting, and daily cash management. Regularly utilized Salesforce.com, Oracle, SQL, VBA and Excel to process daily transactions and report daily on the status of company metrics and forecasts for SAAS and enterprise sales. * Increase customer retention by 54% by monitoring customer usage trends to identify and save at-risk customers * Hiring and firing of personnel as company cash flows permitted; customer point of contact for conflict resolution * Enhanced customer relationship management capabilities by implementing Salesforce.com; migrating historical information, and training employees on tool functionalities Company Name City , State Internal Auditor 01/2006 to 01/2007 Publicly traded (ANET) credit card processor annual sales of $40 million acquired by Visa in 2010 Charged with monitoring and testing financial and IT systems, controls, and processes for COSO, SOX, COBIT, and audit compliance. Regularly utilized HTML, ODBC, VBA, XML, and Excel to test and improve system processes. * Increased testing efficiency by identifying and eliminating more than 100 tests through integration and systemization. * Automated customer applications; decreasing sales overhead by 15% per year & correcting $80K in erroneous commissions Company Name City , State Accountant 01/2005 to 01/2006 Broker dealer for 1031/Tenant in Common security exchanges, REITs, stocks, bonds annual sales of $120 million. Calculated weekly commissions and payments; managed AP, AR, and invoicing functions. Regularly utilized SQL, VBA, XML, and Excel to process daily transactions, commissions, and improve system processes. * Automated commission calculation time from 4 days to minutes by integrating existing systems through SQL. * Improved accuracy of customer and broker data by developing an MS Access based system to replace individual spreadsheets. Company Name City , State Regional Manager 01/2003 to 01/2005 Provider of third-party hospital billing recovery solutions Managed HCA and Iasis hospitals in Utah and the surrounding regions, with responsibility for each hospital and its employees, profitability, and billings. Directed 18-person staff with four direct reports. Regularly utilized SQL and Excel to process daily patients, applications and notes in an automated manner. * Increased territory size and enhanced Cardon's reputation with HCA by standardizing the hospital group's data reporting from insurance claims and third-party recoveries. * Improved regional profitability by 45% in eight months by increasing the use of Medicaid and Cobra benefits (identified through off-hours research). Company Name City , State Co-Founder 01/2005 to Current National on-site hair and makeup service with local salon, Studio Enizio annual sales of $500K Secured cash financing, manage daily cash flows, inventory optimizations, payroll, and federal and state tax filings. Education Masters in Business Administration : Business Administration Gore School of Business , City , State , US Masters in Business Administration Gore School of Business Westminster College, Salt Lake City, UT Bachelors : Accounting David Eccles School of Business , City , State , US Bachelors in Accounting David Eccles School of Business University of Utah, Salt Lake City, UT Certifications CPA Skills Annual Sales, Cash, Sales, Sales Of, Inventory, Filings, Payroll, State Tax, Integration, Integrator, Solutions, Increase, Training, Advertising, Award, Campaign Management, Clients, Content Creation, Deployment, Excellent Multitasker, Problem Resolution, Problem Solving, Rebuild, Satisfaction, Simultaneous, Technical Problem Solving, Million, Excel, Audit, Sql, Access, Customer Relationship Management, Forecasts, Billing, Accounting, And Accounting, Audits, Budgets, Coding, Crm, Data Migration, Financial Management, Fulfillment, Medical Coding, Operations, Quickbooks, System Integration, Systems Management, Credit, Credit Card, Xml, Auto Insurance, Benefits, Claims, Cobra, Data Reporting, Hospital Billing, Insurance Claims, Its, Medicaid, Territory, Budgeting, Budgeting/forecasting, Cash Management, Customer Support, Forecasting, Metrics, Oracle, Relationship Management, Saas, Salesforce.com, Software As A Service, Cobit, Html, Odbc, Processor, Sarbanes Oxley, Sarbanes-oxley (sox), Sox, Testing, Accountant, Ap, Ar, Broker Dealer, Invoicing, Ms Access, Payments, Security, Cpa, Customer Relations, Databases, Javascript, Model View Controller, Model-view-controller, Mvc, Php, Python, Systems Integration, Visual Basic ","
CONSULTANT
Highlights
TECHNOLOGY SKILLS Visual Basic * HTML * JavaScript * SQL * XML * Python * MVC * FileMaker * PHP * Advanced Excel * SiteCatalyst CORE COMPETENCIES Problem Solving * Relational Databases * Process Reengineering * Customer Relations * Staff Management Startups & Transitional Environments * Systems Integration * Data Migration * Reporting & Automation
Accomplishments
Received Sales Achievement Award for attaining 163% billable hours target with 5/5 customer satisfaction rating
Experience
Company Name City , State Consultant 01/2010 to Current Publicly traded (ADBE) digital technology company specializing in content creation and online analytics annual sales of $4.4 billion Support simultaneous client consulting engagements by performing product implementations, technical problem solving, and ad hoc client requests for Fortune 500 companies such as Home Depot, Disney and REI. Promoted internally to a non-billable position needed to retain and rebuild relationships with dissatisfied clients in the US and EMEA through problem resolution, both distant and in-person. Participated in product integration team as the product expert for SiteCatalyst and SearchCenter during acquisition integrations. * Received Sales Achievement Award for attaining 163% billable hours target with 5/5 customer satisfaction rating * Designed and coded custom tools for automating and improving client campaign creation, management and deployment resulting in an average 60% increase in campaign management efficiency per client * Increased services revenue by 15% from clients such as Home Depot, Disney and REI by developing tools to increase effective advertising spend * Supported EMEA clients such as General Motors, Daimler and TicketMaster by performing product implementations and training, technical problem solving, and custom client solutions
Company Name City , State Controller 01/2008 to 01/2010 Provider of medical coding information annual sales of $12 million acquired by Access Intelligence in 2009 Oversee all financial functions, including audits, monthly financial statement preparation, daily cash flow, debt and equity management, VC reporting, executive reporting, cash and revenue forecasts/budgets. Perform systems management, new system integration and associated data migration. Manage six-person department with two direct reports. * Shortened finance's 15-day month end process to 3 days by automating month end processes. * Decreased G&A cost by 40% annually, and received first deficiency-free audit by automating processes and accounting transactions into daily operations. * Developed new proprietary operational system combining CRM, inventory, financial management, sales, fulfillment, call center tracking, and QuickBooks integration. Cell: 801-910-6500 * Greg@TheVarium.com Professional experience continued
Company Name City , State Controller 01/2007 to 01/2008 Provider of electronic medical record management and data repository solutions annual sales of $12 million Managed the financial health of the organization, including audit procedures, billing, credit card management, customer support, month-end close, equity and debt management, budgeting/forecasting, and daily cash management. Regularly utilized Salesforce.com, Oracle, SQL, VBA and Excel to process daily transactions and report daily on the status of company metrics and forecasts for SAAS and enterprise sales. * Increase customer retention by 54% by monitoring customer usage trends to identify and save at-risk customers * Hiring and firing of personnel as company cash flows permitted; customer point of contact for conflict resolution * Enhanced customer relationship management capabilities by implementing Salesforce.com; migrating historical information, and training employees on tool functionalities
Company Name City , State Internal Auditor 01/2006 to 01/2007 Publicly traded (ANET) credit card processor annual sales of $40 million acquired by Visa in 2010 Charged with monitoring and testing financial and IT systems, controls, and processes for COSO, SOX, COBIT, and audit compliance. Regularly utilized HTML, ODBC, VBA, XML, and Excel to test and improve system processes. * Increased testing efficiency by identifying and eliminating more than 100 tests through integration and systemization. * Automated customer applications; decreasing sales overhead by 15% per year & correcting $80K in erroneous commissions
Company Name City , State Accountant 01/2005 to 01/2006 Broker dealer for 1031/Tenant in Common security exchanges, REITs, stocks, bonds annual sales of $120 million. Calculated weekly commissions and payments; managed AP, AR, and invoicing functions. Regularly utilized SQL, VBA, XML, and Excel to process daily transactions, commissions, and improve system processes. * Automated commission calculation time from 4 days to minutes by integrating existing systems through SQL. * Improved accuracy of customer and broker data by developing an MS Access based system to replace individual spreadsheets.
Company Name City , State Regional Manager 01/2003 to 01/2005 Provider of third-party hospital billing recovery solutions Managed HCA and Iasis hospitals in Utah and the surrounding regions, with responsibility for each hospital and its employees, profitability, and billings. Directed 18-person staff with four direct reports. Regularly utilized SQL and Excel to process daily patients, applications and notes in an automated manner. * Increased territory size and enhanced Cardon's reputation with HCA by standardizing the hospital group's data reporting from insurance claims and third-party recoveries. * Improved regional profitability by 45% in eight months by increasing the use of Medicaid and Cobra benefits (identified through off-hours research).
Company Name City , State Co-Founder 01/2005 to Current
National on-site hair and makeup service with local salon, Studio Enizio annual sales of $500K
Secured cash financing, manage daily cash flows, inventory optimizations, payroll, and federal and state tax filings.
Education
Masters in Business Administration : Business Administration Gore School of Business , City , State , US Masters in Business Administration Gore School of Business Westminster College, Salt Lake City, UT
Bachelors : Accounting David Eccles School of Business , City , State , US Bachelors in Accounting David Eccles School of Business University of Utah, Salt Lake City, UT
Certifications
CPA
Skills
Annual Sales, Cash, Sales, Sales Of, Inventory, Filings, Payroll, State Tax, Integration, Integrator, Solutions, Increase, Training, Advertising, Award, Campaign Management, Clients, Content Creation, Deployment, Excellent Multitasker, Problem Resolution, Problem Solving, Rebuild, Satisfaction, Simultaneous, Technical Problem Solving, Million, Excel, Audit, Sql, Access, Customer Relationship Management, Forecasts, Billing, Accounting, And Accounting, Audits, Budgets, Coding, Crm, Data Migration, Financial Management, Fulfillment, Medical Coding, Operations, Quickbooks, System Integration, Systems Management, Credit, Credit Card, Xml, Auto Insurance, Benefits, Claims, Cobra, Data Reporting, Hospital Billing, Insurance Claims, Its, Medicaid, Territory, Budgeting, Budgeting/forecasting, Cash Management, Customer Support, Forecasting, Metrics, Oracle, Relationship Management, Saas, Salesforce.com, Software As A Service, Cobit, Html, Odbc, Processor, Sarbanes Oxley, Sarbanes-oxley (sox), Sox, Testing, Accountant, Ap, Ar, Broker Dealer, Invoicing, Ms Access, Payments, Security, Cpa, Customer Relations, Databases, Javascript, Model View Controller, Model-view-controller, Mvc, Php, Python, Systems Integration, Visual Basic
",CONSULTANT
11005406," SPRINT ISP MANAGEMENT TO THE VENDOR Qualifications Windows 95-XP-Windows 7/8.8,1/10 Windows NT/2000/2003/2008/2012 Red Hat (limited) Ubuntu (limited) VIRTUALIZATION TECHNOLOGY: ESX/ESXi 3.5-5.5 MS Hyperv 2005-2008 SECURITY SYSTEMS/LOAD BALANCERS: Brocade SSL Load Balancer F5 BigIP AFT/LTM Load Balancer SSL Cert Management - 230 Sites Watchguard Work Experience Sprint ISP Management to the vendor May 2014 to Current Company Name Performed System Administration for clients in KCMO/KS - worked on project to move critical Servers to Data Center without interruption. Worked with team to resolve issues and moved over a weekend. Started training and project on Azure and AWS project to move production servers and services to cloud services. Worked on cost analysis to procure a complete change over from physical to cloud environment. Moved complete office infrastructure to new office. Designed network infrastructure. Worked with major ISPs (ATT/TWC) to provide internet and managed services. Setup wireless infrastructure. Put in PBX Grandstream system and worked with providers to move from Analog to Fiber with DID's for PBX installation. Restructured backup process to include Dell Appassure - configured to backup 22 VM Windows server, including 2 SQL and 2 Microsoft Exchange Servers Completed P2V project using ESXi 5.5 with Essentials licensing. Converted 22 servers Configured Orion Solar Winds to monitor and report on all network devices utilizing several monitoring processes. Worked with vendor to cut over all remote locations from ATT/Sprint ISP Management to the vendor. This took the work load off of IT and allowed an outsourced company to monitor and manage 21 remote offices. Technologies: SonicWall/Cisco ASA Firewall, Windows Server 03-12/Pertino Networks ESXi 4.1-5.5, Exchange 2007/2013, IIS Servers, Dell Switches, Dell Servers, AppAssure, Azure/AWS Implemented Pertino, EMC VNX 5300, VNXe 3200 Systems Engineer January 2013 to May 2014 Company Name － City , State Moved to contract role after company sold Relocated company production network from MainMark DataCenter to Layered Tech ATC. Built new infrastructure - Cisco UCS B200 5 Blade Server/VMWARE ESXi 5.1 Enterprise, EMC VNX 5300 SAN/Fibre Channel technology-10gb/Fabric Connectors/Cisco 4500 Switches Moved all SSL Certs from outdated Brokade Load Balancers to F5 BigIP LTM Configured Orion Solar Winds to monitor and report on all network devices utilizing several monitoring processes. Redesigned new ESXi 5.1 installation to utilize HA/DFS/Vmotion - configured access via Fibre Channel protocol for 10gb connection to SAN. Technologies: F5, Cisco ASA Firewall, Cisco UCS Blade Server, EMC San, Windows Server 03-12 ESXi 4.1-5.5, SolarWinds, Exchange 2003/2010/2013, IIS Servers, Dell Switches, Dell Servers, Trilead VMX, VEEAM, Unitrends IT Director September 2007 to January 2013 Company Name － City , State Performs hardware, software and network upgrades for company - Installed Server MS Windows 2003 Enterprise Edition based network - Upgraded to 2008 R2. Responsible for implementing and maintaining system security and configurations of 32 company servers while providing IT support, to include planning, software and hardware configuration to a staff of 90 end-users. Implements overall worksite infrastructure using ESXi Virtualization - Went from a 4 server shop to 32 - all but 3 are VM's. Analyzes information to determine, recommend, and plan layout for type of computers and peripheral equipment modifications to existing systems. Technologies: Watchguard Firewall, Cisco Switches, Dell Switches, HP Switches, HP Servers, Windows Server 2003/2008, ESX 3.5 - ESXi 5.1, Exchange 2003/2010 DAG, IIS Servers, Trilead VMX, VEEAM, Unitrends Kansas State Government contractor January 2001 to January 2007 Company Name － City , State 66062 913.710.7339 Education and Training BS : Business Management Ottawa University － City , State , US Ottawa University ~ Overland Park, KS Campus Currently pursuing a BS in IT, Minor in Business Management Certifications CCNA CCDA MSCE VMWARE ESXi technologies Watchguard Firewall Technologies Exchange 5.5-2010 OS/2/Netware/DOS Lan Manager (Many years of exposure to networks) Windows Server NT, 2000, 2003, 2008 Office 95, 97, 2000, 2003, 2007, 2010 F5 BigIP AFM/LTM Installation/Administration EMC VNX SAN Technologies - Training/Experience on new 5300/Unisphere/VNXe 3100 Unisphere/AX4-5i/Navisphere Experience with iSCSI, SMB Cisco UCS Blade Server technologies Supporting 10gb Fabric Connect technologies for UCS/SAN/VMWARE deployment Backup/DR Applications and Business Continuity programs TECHNOLOGY Cisco Router - Cisco Catalyst Switch - Switching Technologies (Layer 2,3) - Ethernet, FastEthernet, GigEthernet, HP/Dell/Cisco Managed Switches - Cisco Switching (latest is 4500) Watchguard XSeries F5 BigIP LTM/ASM DHCP TCP/IP DNS SSL Cert Mgmt Wireless B/G/AC Gb Skills Cisco, Exchange, Firewall, Iis, Internet Information Services, It Support, Layout For, Microsoft Windows, R2, Sap, Security, System Security, Virtualization, Windows 2003, Windows Server 2003, Cisco Asa, Emc, Emc Vnx, Orion, Vnx, Access, Atc, Dfs, Engineer, Fibre Channel, Marketing, San, Solarwinds, Ssl, Storage Area Network, Systems Engineer, Vmware, Analog, Aws, Clients, Cost Analysis, Data Center, Emc Vnxe, Isp, Microsoft Exchange, Pbx, Sql, System Administration, Systems Administration, Training, Virtual Machine, Vm, Vnxe, Wireless, Ac, Brocade, Business Continuity, Catalyst, Ccna, Deployment, Dhcp, Dns, Dos, Emc Navisphere, Ethernet, Iscsi, Lan, Lan Manager, Layer 2, Navisphere, Netware, Os/2, Red Hat, Router, Switching, Tcp, Tcp/ip, Windows 7, Windows 95, Business Management ","
SPRINT ISP MANAGEMENT TO THE VENDOR
Qualifications
Windows 95-XP-Windows 7/8.8,1/10
Windows NT/2000/2003/2008/2012
Red Hat (limited)
Ubuntu (limited) VIRTUALIZATION TECHNOLOGY:
ESX/ESXi 3.5-5.5
MS Hyperv 2005-2008 SECURITY SYSTEMS/LOAD BALANCERS:
Brocade SSL Load Balancer
F5 BigIP AFT/LTM Load Balancer
SSL Cert Management - 230 Sites
Watchguard
Work Experience
Sprint ISP Management to the vendor May 2014 to Current Company Name
Performed System Administration for clients in KCMO/KS - worked on project to move critical Servers to Data Center without interruption. Worked with team to resolve issues and moved over a weekend.
Started training and project on Azure and AWS project to move production servers and services to cloud services. Worked on cost analysis to procure a complete change over from physical to cloud environment.
Moved complete office infrastructure to new office. Designed network infrastructure. Worked with major ISPs (ATT/TWC) to provide internet and managed services. Setup wireless infrastructure. Put in PBX Grandstream system and worked with providers to move from Analog to Fiber with DID's for PBX installation.
Restructured backup process to include Dell Appassure - configured to backup 22 VM Windows server, including 2 SQL and 2 Microsoft Exchange Servers
Completed P2V project using ESXi 5.5 with Essentials licensing. Converted 22 servers
Configured Orion Solar Winds to monitor and report on all network devices utilizing several monitoring processes.
Worked with vendor to cut over all remote locations from ATT/Sprint ISP Management to the vendor. This took the work load off of IT and allowed an outsourced company to monitor and manage 21 remote offices.
Technologies: SonicWall/Cisco ASA Firewall, Windows Server 03-12/Pertino Networks
IT Director September 2007 to January 2013 Company Name － City , State
Performs hardware, software and network upgrades for company - Installed Server MS Windows 2003 Enterprise Edition based network - Upgraded to 2008 R2.
Responsible for implementing and maintaining system security and configurations of 32 company servers while providing IT support, to include planning, software and hardware configuration to a staff of 90 end-users.
Implements overall worksite infrastructure using ESXi Virtualization - Went from a 4 server shop to 32 - all but 3 are VM's.
Analyzes information to determine, recommend, and plan layout for type of computers and peripheral equipment modifications to existing systems.
Technologies: Watchguard Firewall, Cisco Switches, Dell Switches, HP Switches, HP Servers, Windows Server 2003/2008, ESX 3.5 - ESXi 5.1, Exchange 2003/2010 DAG, IIS Servers, Trilead VMX, VEEAM, Unitrends
Kansas State Government contractor January 2001 to January 2007 Company Name － City , State 66062 913.710.7339
Education and Training
BS : Business Management Ottawa University － City , State , US Ottawa University ~ Overland Park, KS Campus Currently pursuing a BS in IT, Minor in Business Management
Certifications
CCNA CCDA
MSCE
VMWARE ESXi technologies
Watchguard Firewall Technologies
Exchange 5.5-2010
OS/2/Netware/DOS Lan Manager (Many years of exposure to networks)
Windows Server NT, 2000, 2003, 2008
Office 95, 97, 2000, 2003, 2007, 2010
F5 BigIP AFM/LTM Installation/Administration
EMC VNX SAN Technologies - Training/Experience on new 5300/Unisphere/VNXe 3100 Unisphere/AX4-5i/Navisphere
Experience with iSCSI, SMB
Cisco UCS Blade Server technologies
Supporting 10gb Fabric Connect technologies for UCS/SAN/VMWARE deployment
Backup/DR Applications and Business Continuity programs TECHNOLOGY
HP/Dell/Cisco Managed Switches - Cisco Switching (latest is 4500)
Watchguard XSeries
F5 BigIP LTM/ASM
DHCP
TCP/IP
DNS
SSL Cert Mgmt
Wireless B/G/AC Gb
Skills
Cisco, Exchange, Firewall, Iis, Internet Information Services, It Support, Layout For, Microsoft Windows, R2, Sap, Security, System Security, Virtualization, Windows 2003, Windows Server 2003, Cisco Asa, Emc, Emc Vnx, Orion, Vnx, Access, Atc, Dfs, Engineer, Fibre Channel, Marketing, San, Solarwinds, Ssl, Storage Area Network, Systems Engineer, Vmware, Analog, Aws, Clients, Cost Analysis, Data Center, Emc Vnxe, Isp, Microsoft Exchange, Pbx, Sql, System Administration, Systems Administration, Training, Virtual Machine, Vm, Vnxe, Wireless, Ac, Brocade, Business Continuity, Catalyst, Ccna, Deployment, Dhcp, Dns, Dos, Emc Navisphere, Ethernet, Iscsi, Lan, Lan Manager, Layer 2, Navisphere, Netware, Os/2, Red Hat, Router, Switching, Tcp, Tcp/ip, Windows 7, Windows 95, Business Management
",DIGITAL-MEDIA
14871762," BUSINESS DEVELOPMENT EXECUTIVE Summary Process oriented Data Analyst and Delivery Lead with 5+ years proven track record of analyzing Business Intelligence to increase top line and bottom line of the business vertical. Reduced costs of manufacturing signaling systems by 10% and increased sales by 25% by analyzing operating data.
Closely worked with business clients and SMEs to collect, clarify and translate business requirements into functional and technical requirements. Demonstrated logical and strategic thinking, leadership and organizational skills, contingency planning and adaptability to new technologies.
Distinguishing ability to simultaneously manage multiple Clients, work closely with the Leadership team and be a complete Team Player, to successfully design, implement and deliver complicated projects against challenging deadlines, whilst keeping the teams in sync and motivated.
Pursuing MS in Information Systems in Big Data Analytics and looking to leverage skills and experience to grow in the field of Data Analytics by contributing towards effective business decisions. Skills Python SQL Java R Excel Tableau Statistical Analysis Multiple Linear Regression CERTIFICATION Sun Certified Java Associate Experience Business Development Executive Nov 2011 to Jun 2014 Company Name New project, was involved in gathering business requirements from client, creating process documents for the product, working with supply chain and operations team to forecast delivery schedule. Analyzed BI data of similar projects and reduced implementation and delivery time by 22% by introducing additional station for bottle neck processes and dividing inspection stage in to steps. Created test documentation for the product based on client testing requirements. Managed multiple (5+) vendors to ensure on time delivery. Closely monitored quality issues using statistical analysis, achieving 98% first pass rate which resulted in increasing profit margin by 11 % in comparison with initial projection. Lead a team involved in Transfer of Technology between the Client and the Organization. Ensured satisfactory Test and Deployment on client site, in France. Delivery Lead Jan 2009 to Feb 2011 Management Trainee Sep 2008 to Dec 2008 Company Name Education and Training GEORGIA STATE UNIVERSITY － City , State Master of Science , Information Systems July 2018 J. Mack Robinson College of Business Information Systems VISWESWARAIAH TECHNOLOGICAL UNIVERSITY － City , India Bachelor of Engineering , Information Science June 2008 Vidyavardhaka College of Engineering Information Science Interests Worked for upliftment of multiple orphanages in Mysore, India as part of INTERACT club (Wing of Rotary Club) from 1998-2000.
Founder Member of placement service committee ILLUMINATI during undergrad.
Actively involved in Go Green initiatives at Kaynes Technology including Vehicle Emission Check drives and Tree Planting initiatives along with local Municipal Corporations. Skills Business Development, BI, Client, clients, delivery, dimensions, Documentation, ERP, inspection, Inventory, Java, Team Development, Director, Excel, 98, Process Control, processes, profit, Project management, Python, quality, sales, SQL, Statistical Analysis, Sun, supply chain, Tableau, Vendor Management Additional Information EXTRA CURRICULAR
Worked for upliftment of multiple orphanages in Mysore, India as part of INTERACT club (Wing of Rotary Club) from 1998-2000.
Founder Member of placement service committee ILLUMINATI during undergrad.
Actively involved in Go Green initiatives at Kaynes Technology including Vehicle Emission Check drives and Tree Planting initiatives along with local Municipal Corporations. ","
BUSINESS DEVELOPMENT EXECUTIVE
Summary
Process oriented Data Analyst and Delivery Lead with 5+ years proven track record of analyzing Business Intelligence to increase top line and bottom line of the business vertical. Reduced costs of manufacturing signaling systems by 10% and increased sales by 25% by analyzing operating data.
Closely worked with business clients and SMEs to collect, clarify and translate business requirements into functional and technical requirements. Demonstrated logical and strategic thinking, leadership and organizational skills, contingency planning and adaptability to new technologies.
Distinguishing ability to simultaneously manage multiple Clients, work closely with the Leadership team and be a complete Team Player, to successfully design, implement and deliver complicated projects against challenging deadlines, whilst keeping the teams in sync and motivated.
Pursuing MS in Information Systems in Big Data Analytics and looking to leverage skills and experience to grow in the field of Data Analytics by contributing towards effective business decisions.
Skills
Python
SQL
Java
R
Excel
Tableau
Statistical Analysis
Multiple Linear Regression
CERTIFICATION
Sun Certified Java Associate
Experience
Business Development Executive Nov 2011 to Jun 2014 Company Name
New project, was involved in gathering business requirements from client, creating process documents for the product, working with supply chain and operations team to forecast delivery schedule.
Analyzed BI data of similar projects and reduced implementation and delivery time by 22% by introducing additional station for bottle neck processes and dividing inspection stage in to steps.
Created test documentation for the product based on client testing requirements.
Managed multiple (5+) vendors to ensure on time delivery.
Closely monitored quality issues using statistical analysis, achieving 98% first pass rate which resulted in increasing profit margin by 11 % in comparison with initial projection.
Lead a team involved in Transfer of Technology between the Client and the Organization.
Ensured satisfactory Test and Deployment on client site, in France.
Delivery Lead Jan 2009 to Feb 2011
Management Trainee Sep 2008 to Dec 2008 Company Name
Education and Training
GEORGIA STATE UNIVERSITY － City , State
Master of Science , Information Systems July 2018 J. Mack Robinson College of Business Information Systems
VISWESWARAIAH TECHNOLOGICAL UNIVERSITY － City , India
Bachelor of Engineering , Information Science June 2008 Vidyavardhaka College of Engineering Information Science
Interests
Worked for upliftment of multiple orphanages in Mysore, India as part of INTERACT club (Wing of Rotary Club) from 1998-2000.
Founder Member of placement service committee ILLUMINATI during undergrad.
Actively involved in Go Green initiatives at Kaynes Technology including Vehicle Emission Check drives and Tree Planting initiatives along with local Municipal Corporations.
EXTRA CURRICULAR
Worked for upliftment of multiple orphanages in Mysore, India as part of INTERACT club (Wing of Rotary Club) from 1998-2000.
Founder Member of placement service committee ILLUMINATI during undergrad.
Actively involved in Go Green initiatives at Kaynes Technology including Vehicle Emission Check drives and Tree Planting initiatives along with local Municipal Corporations.
",BUSINESS-DEVELOPMENT
13477922," INFORMATION TECHNOLOGY SPECIALIST Professional Profile To continue work in the Information Technology field while developing my skills in Information Systems and Networking. Experience Information Technology Specialist April 2015 to Current Company Name Set up and maintained the network infrastructure both wired and wireless configuration. Setup and maintained all user's computers including hardware and software. Set up and assisted users with their e-mail accounts. I maintained security on our networks in which only company users could access the network. Setup and configured users android phones so they could access the company's resources. I maintained security on all companies' machines. Computer Technical Specialist September 2007 to January 2014 Company Name － City Set up and maintain all software on Faculty and Staff computers in a Windows and McIntosh environment. Troubleshoot all software and hardware problems on user's machines. Check network connectivity issues on the client side. Set up and maintain all printers' scanners and fax machines for staff and faculty and students. Configure and setup all PDA s for all faculty and staff. Help maintain lab computers on the windows and McIntosh environment including hardware software and printing issues. Assist network Administrators with setting up and maintaining the network and assisting with network issues including routers switches and servers. This included DHCP server and Domain Controllers using active directory and a layer 3 thru 5 switches. Captured and pushed images to and from workstations with a ghost server. Pushed software packages to user's machines using a KBOX server. Maintaining all classroom projectors which were connected to a smart board including the attached devices. Installing and troubleshooting all software and hardware issues for the school of Engineering and applied science. Serve as the primary contact with vendors to maintain licenses. Maintain a license server to keep software operational. Set up and maintain intermapper which monitored all switches servers and lab workstations in real time to see if machines were up and running. Set up virtual machines and installed all software on client machines. Set up and configured Polycom qdx 6000 video and Tandberg conferencing machines. Set up and brought down conference calls. Senior Computer Network Support Technician November 2001 to September 2007 City , State Provide statewide data telecommunications and on the-site problem analysis and resolution; consultation; hardware and software installations; technical guidance and support for personal computing equipment. Provide local and wide area networking support, which included router switch and server and router configurations, and installations and problem resolutions. Troubleshoot all network components including routers switches servers and patch panels. Analyzing and diagnosing the network for the correct topology protocols and configurations. Install and maintain video conferencing systems which included Meeting Point. Diagnosed and fixed any problems computers may be experiencing including network software, and hardware issues. Junior Network Administrator September 1999 to November 2001 Company Name － City , State Performed the installation and removal of all programs on a network in a teaching and testing facility. Assigned rights and permissions to users and servicing them on the network. Troubleshoot all hardware as well as software problems on the network. Also configured IP addresses dynamically and statically for new machines on the network using a DHCP server. Maintaining compatibility of new hardware and software on our network which included routers, switches, and servers as well as workstations. Reorganized LANs to insure speed and performance. Installed and maintained all wiring on the network. Education Comp A+ Course, Windows 7 course, CompTIA Network+ course, CompTIA Security+ course, Windows Server 2012 class. CCNA Class. Certified Ethical Hacker class.
CompTIA Network+ certification, CompTIA Security+ certification CompTIA A+ certification.
MCSE - Microsoft Certified Professional Systems Engineer; 2003
CCNA (Cisco Certified Network Associate : 1988 Northern Virginia Community College Virginia Commonwealth University GPA: Dean's Lists GPA: 3.4 Dean's Lists GPA: 3.4 M.A : Education Biology and General Science , 1982 George Mason University Fairfax City Education Biology and General Science B.S : Biology , 15 Biology NVCC Alexandria A.A.S Networking (06-25-2001) NVCC Alexandria A.A.S Microcomputer Specialization (06-25-2001)
Virginia Commonwealth University Richmond Skills A+, A+ certification, active directory, CCNA, Cisco Certified Network Associate, hardware, consultation, client, DHCP, e-mail, fax machines, ghost, IP, LANs, access, Microsoft Certified Professional, MCSE, Windows 7, Windows, Network, Networking, networks, printers, problem analysis and resolution, protocols, real time, router, routers, scanners, servers, switches, switch, Systems Engineer, teaching, telecommunications, phones, Troubleshoot, troubleshooting, video, video conferencing, Windows Server, wiring ","
INFORMATION TECHNOLOGY SPECIALIST
Professional Profile
To continue work in the Information Technology field while developing my skills in Information Systems and Networking.
Experience
Information Technology Specialist April 2015 to Current Company Name
Set up and maintained the network infrastructure both wired and wireless configuration.
Setup and maintained all user's computers including hardware and software.
Set up and assisted users with their e-mail accounts.
I maintained security on our networks in which only company users could access the network.
Setup and configured users android phones so they could access the company's resources.
I maintained security on all companies' machines.
Computer Technical Specialist September 2007 to January 2014 Company Name － City
Set up and maintain all software on Faculty and Staff computers in a Windows and McIntosh environment.
Troubleshoot all software and hardware problems on user's machines.
Check network connectivity issues on the client side.
Set up and maintain all printers' scanners and fax machines for staff and faculty and students.
Configure and setup all PDA s for all faculty and staff.
Help maintain lab computers on the windows and McIntosh environment including hardware software and printing issues.
Assist network Administrators with setting up and maintaining the network and assisting with network issues including routers switches and servers.
This included DHCP server and Domain Controllers using active directory and a layer 3 thru 5 switches.
Captured and pushed images to and from workstations with a ghost server.
Pushed software packages to user's machines using a KBOX server.
Maintaining all classroom projectors which were connected to a smart board including the attached devices.
Installing and troubleshooting all software and hardware issues for the school of Engineering and applied science.
Serve as the primary contact with vendors to maintain licenses.
Maintain a license server to keep software operational.
Set up and maintain intermapper which monitored all switches servers and lab workstations in real time to see if machines were up and running.
Set up virtual machines and installed all software on client machines.
Set up and configured Polycom qdx 6000 video and Tandberg conferencing machines.
Set up and brought down conference calls.
Senior Computer Network Support Technician November 2001 to September 2007 City , State
Provide statewide data telecommunications and on the-site problem analysis and resolution; consultation; hardware and software installations; technical guidance and support for personal computing equipment.
Provide local and wide area networking support, which included router switch and server and router configurations, and installations and problem resolutions.
Troubleshoot all network components including routers switches servers and patch panels.
Analyzing and diagnosing the network for the correct topology protocols and configurations.
Install and maintain video conferencing systems which included Meeting Point.
Diagnosed and fixed any problems computers may be experiencing including network software, and hardware issues.
Junior Network Administrator September 1999 to November 2001 Company Name － City , State
Performed the installation and removal of all programs on a network in a teaching and testing facility.
Assigned rights and permissions to users and servicing them on the network.
Troubleshoot all hardware as well as software problems on the network.
Also configured IP addresses dynamically and statically for new machines on the network using a DHCP server.
Maintaining compatibility of new hardware and software on our network which included routers, switches, and servers as well as workstations.
Reorganized LANs to insure speed and performance.
Installed and maintained all wiring on the network.
Education
Comp A+ Course, Windows 7 course, CompTIA Network+ course, CompTIA Security+ course, Windows Server 2012 class. CCNA Class. Certified Ethical Hacker class.
CompTIA Network+ certification, CompTIA Security+ certification CompTIA A+ certification.
MCSE - Microsoft Certified Professional Systems Engineer; 2003
CCNA (Cisco Certified Network Associate : 1988 Northern Virginia Community College Virginia Commonwealth University GPA: Dean's Lists GPA: 3.4 Dean's Lists GPA: 3.4
M.A : Education Biology and General Science , 1982 George Mason University Fairfax City Education Biology and General Science
B.S : Biology , 15 Biology
NVCC Alexandria A.A.S Networking (06-25-2001) NVCC Alexandria A.A.S Microcomputer Specialization (06-25-2001)
Virginia Commonwealth University Richmond
Skills
A+, A+ certification, active directory, CCNA, Cisco Certified Network Associate, hardware, consultation, client, DHCP, e-mail, fax machines, ghost, IP, LANs, access, Microsoft Certified Professional, MCSE, Windows 7, Windows, Network, Networking, networks, printers, problem analysis and resolution, protocols, real time, router, routers, scanners, servers, switches, switch, Systems Engineer, teaching, telecommunications, phones, Troubleshoot, troubleshooting, video, video conferencing, Windows Server, wiring
",INFORMATION-TECHNOLOGY
18084150," SR. HR GENERALIST Summary Quality-driven analytical professional who delivers consistent and successful results in HR affairs, including recruitment and retention, staff development, safety and health, mediation, conflict resolution, benefits and compensation, HR audit and records management, HR policies development and legal compliance. Highlights HRIS (Kronos, Lawson, PeopleSoft, QuickBooks, HBI, ADP & Oracle) MS Office (Word, Excel, PowerPoint, Access, Outlook), EMR, Medical Manager. Certified Mouth Swab- Drug test facilitator Accomplishments Created and implemented a training program for managers and supervisors including topics such as; employee motivation, effective leadership, completing disciplinary actions and performance reviews. Satisfied record keeping requirements evaluated during annual HR Audit. Reduce turnover rate by improving recruitment strategies, effective interviewing and proper selection. Improve employee relations events increasing employee participation and satisfaction Experience Sr. HR Generalist 01/2012 to Current Company Name City , State Manage and Coordinate HR Support to 5 Resorts throughout South and Central Florida. Enforce company's policies and procedures for 2000+ employees, in conjunction with the bargaining agreement. Responsible for short and long term planning and management of the Human Resources function. Recommend the department's budget and manage expenses within approved budget constraints. Major areas of responsibility/management include, but are not limited to, employment, wage and salary administration, benefits, training, employee/labor relations, organizational development and payroll. Work closely with Resorts General Manager implementing, achieving and maintaining the Resort's goals and objectives. Participate in total Resort management as a member of the Resort Executive Team. Key Accomplishments: Created and implemented a training program for managers and supervisors including topics such as; employee motivation, effective leadership, completing disciplinary actions and performance reviews. Satisfied record keeping requirements evaluated during annual HR Audit. Reduce turnover rate by improving recruitment strategies, effective interviewing and proper selection. Improve employee relations events increasing employee participation and satisfaction. Office Manager 01/2010 to 01/2011 Company Name City , State Responsible for recruiting, interviewing, and hiring as well as monitoring payroll for over 60 retail employees. Managed workers compensation cases for all employees. Maintain HRIS database and 200+ personnel files. Conducted reference checks and performed new hire and safety orientation for new employees. Administer Personal Time Off and Sick Time records in the HRIS database for over 4000 employees in 4 states. Ran and audited weekly benefits reports. Acted as a liaison between benefit vendors and employees to resolve and troubleshoot claims issues. Issue monthly and quarterly workers compensation reports to senior management. Maintained OSHA logs and acted as a liaison between the carrier and the injured employees. Conducted new hire benefits orientation and organized annual benefits fair. Key Accomplishments: Developed and implemented PTO plans and Sick Time Plans for groups of employees that were currently not being tracked in the HRIS database. Discovered and corrected a $200,000 error in reporting reserves for workers compensation claims. Redesigned and updated the open enrollment and new hire benefits newsletter. Provide assistance to the Benefits Manager in creating a companywide wellness program. HR Specialist 01/2008 to 01/2010 Company Name City , State Promoted company wide a broad range of HR functions; Job Fairs and , administering benefits, overseeing disciplinary actions, and managing HR records. Co-chaired annual flex-enrollment meetings, resolved conflicts between employees and insurance carriers, coordinated health fairs to promote employee wellness and performed exit interviews. Worked with senior management to create HR policies and procedures; recruit employees; create group benefits databases; and develop orientation, training and incentive programs. Key Accomplishments: Foster a teamwork/open-door environment conducive to positive dialogue across the organization. Personal efforts were cited as the driving force behind branch's employee-retention rate of 89% within an industry where high turnover is the norm. Devise creative and cost-effective incentive and morale-boosting programs (including special events and a tiered awards structure) that increased employee satisfaction and productivity. Reduced benefits costs by 15% annually through meticulous recordkeeping and ensuring that company did not pay for benefits for which employees were ineligible. Education Master of Science : Industrial/Organization Psych 2012 University of Phoenix City , State Industrial/Organization Psych BA : Business Administration Human Resources Management 2009 Interamerican University of Puerto Rico City , State Business Administration Human Resources Management Languages Bilingual (English/Spanish) Skills ADP, Benefits, budget, databases, employee relations, special events, senior management, General Manager, hiring, HRIS, insurance, Kronos, labor relations, Lawson, leadership, managing, Medical Manager, meetings, Access, Excel, MS Office, Outlook, PowerPoint, 2000, Word, newsletter, Oracle, organizational development, payroll, PeopleSoft, performance reviews, personnel, policies, Progress, QuickBooks, record keeping, recruiting, reporting, retail, safety, teamwork, troubleshoot ","
SR. HR GENERALIST
Summary
Quality-driven analytical professional who delivers consistent and successful results in HR affairs, including recruitment and retention, staff development, safety and health, mediation, conflict resolution, benefits and compensation, HR audit and records management, HR policies development and legal compliance.
MS Office (Word, Excel, PowerPoint, Access, Outlook), EMR, Medical Manager.
Certified Mouth Swab- Drug test facilitator
Accomplishments
Created and implemented a training program for managers and supervisors including topics such as; employee motivation, effective leadership, completing disciplinary actions and performance reviews.
Satisfied record keeping requirements evaluated during annual HR Audit.
Reduce turnover rate by improving recruitment strategies, effective interviewing and proper selection. Improve employee relations events increasing employee participation and satisfaction
Experience
Sr. HR Generalist 01/2012 to Current Company Name City , State
Manage and Coordinate HR Support to 5 Resorts throughout South and Central Florida.
Enforce company's policies and procedures for 2000+ employees, in conjunction with the bargaining agreement.
Responsible for short and long term planning and management of the Human Resources function.
Recommend the department's budget and manage expenses within approved budget constraints.
Major areas of responsibility/management include, but are not limited to, employment, wage and salary administration, benefits, training, employee/labor relations, organizational development and payroll.
Work closely with Resorts General Manager implementing, achieving and maintaining the Resort's goals and objectives.
Participate in total Resort management as a member of the Resort Executive Team.
Key Accomplishments: Created and implemented a training program for managers and supervisors including topics such as; employee motivation, effective leadership, completing disciplinary actions and performance reviews.
Satisfied record keeping requirements evaluated during annual HR Audit.
Reduce turnover rate by improving recruitment strategies, effective interviewing and proper selection.
Improve employee relations events increasing employee participation and satisfaction.
Office Manager 01/2010 to 01/2011 Company Name City , State
Responsible for recruiting, interviewing, and hiring as well as monitoring payroll for over 60 retail employees.
Managed workers compensation cases for all employees.
Maintain HRIS database and 200+ personnel files.
Conducted reference checks and performed new hire and safety orientation for new employees.
Administer Personal Time Off and Sick Time records in the HRIS database for over 4000 employees in 4 states.
Ran and audited weekly benefits reports.
Acted as a liaison between benefit vendors and employees to resolve and troubleshoot claims issues.
Issue monthly and quarterly workers compensation reports to senior management.
Maintained OSHA logs and acted as a liaison between the carrier and the injured employees.
Conducted new hire benefits orientation and organized annual benefits fair.
Key Accomplishments: Developed and implemented PTO plans and Sick Time Plans for groups of employees that were currently not being tracked in the HRIS database.
Discovered and corrected a $200,000 error in reporting reserves for workers compensation claims.
Redesigned and updated the open enrollment and new hire benefits newsletter.
Provide assistance to the Benefits Manager in creating a companywide wellness program.
HR Specialist 01/2008 to 01/2010 Company Name City , State
Promoted company wide a broad range of HR functions; Job Fairs and , administering benefits, overseeing disciplinary actions, and managing HR records.
Co-chaired annual flex-enrollment meetings, resolved conflicts between employees and insurance carriers, coordinated health fairs to promote employee wellness and performed exit interviews.
Worked with senior management to create HR policies and procedures; recruit employees; create group benefits databases; and develop orientation, training and incentive programs.
Key Accomplishments: Foster a teamwork/open-door environment conducive to positive dialogue across the organization.
Personal efforts were cited as the driving force behind branch's employee-retention rate of 89% within an industry where high turnover is the norm.
Devise creative and cost-effective incentive and morale-boosting programs (including special events and a tiered awards structure) that increased employee satisfaction and productivity.
Reduced benefits costs by 15% annually through meticulous recordkeeping and ensuring that company did not pay for benefits for which employees were ineligible.
Education
Master of Science : Industrial/Organization Psych 2012 University of Phoenix City , State
Industrial/Organization Psych
BA : Business Administration Human Resources Management 2009 Interamerican University of Puerto Rico City , State
Business Administration Human Resources Management
Languages
Bilingual (English/Spanish)
Skills
ADP, Benefits, budget, databases, employee relations, special events, senior management, General Manager, hiring, HRIS, insurance, Kronos, labor relations, Lawson, leadership, managing, Medical Manager, meetings, Access, Excel, MS Office, Outlook, PowerPoint, 2000, Word, newsletter, Oracle, organizational development, payroll, PeopleSoft, performance reviews, personnel, policies, Progress, QuickBooks, record keeping, recruiting, reporting, retail, safety, teamwork, troubleshoot
",HR
17132168," SOCIAL ENGAGE SALES Summary My Current role represents Komli's entire social media business across Thailand. I take Komli's social offerings to brand and performance advertisers as well the regional/local agencies. This is involve going to market with social advertising options across Facebook, Twitter and other social partnerships that Komli brings to market. It also involves demonstrating the use of Komli's technology offerings across social and how they benefit customers in the long run. I am not only be directly responsible for the team's targets, growth, retention etc. but would also be involved in delivering platform demonstrations to agencies and clients, signing long-term tech and advertising contracts, organizing and executing trainings and orientation for clients. Key success metrics are hitting the quarterly target, retaining existing clients, ensuring personal and professional growth of their direct teams, regional reporting and management Highlights Skills: Presenting and speaking  Educating and training  Platform and operational expertise Sales and marketing Social Media understanding Setting and achieving targets Pipeline and sales planning Account management and support Leadership Mentoring Team-work Business planning Sales Relationship building Management Communication Proactive approach Problem solving Experience Social Engage Sales 01/2015 to Current Company Name City , State The Technical Account Manager directly manages a portfolio of clients that are using the social media ads management platform.  The key metric for success is the amount of media spend in the system and other softer metrics like number of features used and success on the KPI's the client is trying to achieve from the platform.  The Account Manager will play an integral role in recommending and implementing strategies for meeting client goals. This individual will drive renewals and retention. This position is responsible for customer on-boarding, implementation, account growth, technical support and account success.      Key Responsibilities:Conduct the one month orientation training sessionsProvide the service levels for clients documented on the service level agreements Daily account and customer relationship management and provide technical support for all assigned clients   Assist in product trainings and perform Quarterly Business reviews as needed  Act as a liaison between internal teams to ensure customers' needs are being met   Understand customer usage and provide best practices support to encourage that the platform is being used to the optimum  Reviews client accounts and other reports to determine needs/priorities for clients and engage in regular proactive service management discussions  Enhance client relationships  through  extensive knowledge of  client's marketing goals and through personal and face-to-face interactions  Identify and communicate up-sell opportunity within each account   Deliver satisfied customer relationships that result in references, case studies, and  renewals Get client feedback to advise on the product road map  Communicate consistently with customers throughout the contract lifecycle, escalating important issues where needed    Senior Sales Manager 01/2014 to 12/2014 Company Name City , State Vserv.mobi ( Singapore limited)-Follow the process as outlined  by VP (Vikas Gulati). Weekly reports and detailed pipelines to be updated on weekly basis. List of accounts / agencies to be managed . Weekly Review Call-Managing Unilever , OMD and the rest of local account from regional and Thailand perspective-Follow the process outlined by VP and will do weekly pipeline to give clear status on allccounts… Need to make sure that the company revenue on track to hit brand business towards US$200K as outlined AOP numbers . Sales lead 08/2011 to 01/2014 Company Name City 1.Vserv.mobi ( Singapore limited) Follow the process as outlined below by VP. Weekly reports and detailed pipelines to be updated on google docs on weekly basis. List of accounts / agencies to be managed. Weekly Review Call Managing Unilever , OMD and the rest of local account from regional and Thailand perspective Follow the process outlined by VP and will do weekly pipeline to give clear status on all accounts.. Need to make sure that the company revenue on track to hit brand business towards US$ 200K as outlined AOP numbers. Develop and cultivate leads for the sales pipeline Assess potential business deals, negotiate favorable terms, and gain commitment Generate sales leads through personal, professional & external networks Present, negotiate and sell Online Media's products to prospective agency and direct clients, typically pitching to executives, media planners and marketing managers Establish, develop and maintain business and social relationships with current and potential clients Participate in promotional events such as trade shows and seminars Work with other members of the regional team to anticipate and respond to a variety of business needs. Business Development Consultant 01/2011 to 07/2011 Company Name City Identify & qualify new software opportunitiesfor Oracle - Consult with C-level executives to determine their business issues & Engage with Oracle team provide the best engineered solutions. Cooperate with Account Managers & Partners to close projects - Create Account plans to ensure the Target achievemen - Contribute to revenue generation for database license business - Build and maintain effective customer & partner relationships - Promote Oracle technology product through events, webcasts and phone calls - Host events for Oracle Thailand Technology team. Education BBA : Marketing Management 2011 Assumption university City , State , Thailand Marketing Management High School Diploma Assumtion University Bangkok, Bangkok, thailand Matt-Sci, 2006 Hadyai vittayalai school - Hadyai, Songkla, Thailand Skills agency, C, clients, database, Managing, marketing, networks, Oracle, sales, seminars, phone, trade shows ","
SOCIAL ENGAGE SALES
Summary
My Current role represents Komli's entire social media business across Thailand. I take Komli's social offerings to brand and performance advertisers as well the regional/local agencies. This is involve going to market with social advertising options across Facebook, Twitter and other social partnerships that Komli brings to market. It also involves demonstrating the use of Komli's technology offerings across social and how they benefit customers in the long run. I am not only be directly responsible for the team's targets, growth, retention etc. but would also be involved in delivering platform demonstrations to agencies and clients, signing long-term tech and advertising contracts, organizing and executing trainings and orientation for clients. Key success metrics are hitting the quarterly target, retaining existing clients, ensuring personal and professional growth of their direct teams, regional reporting and management
Highlights
Skills:
Presenting and speaking  Educating and training
 Platform and operational expertise
Sales and marketing
Social Media understanding
Setting and achieving targets
Pipeline and sales planning
Account management and support
Leadership
Mentoring
Team-work
Business planning
Sales
Relationship building
Management
Communication
Proactive approach
Problem solving
Experience
Social Engage Sales 01/2015 to Current Company Name City , State
The Technical Account Manager directly manages a portfolio of clients that are using the social media ads management platform.  The key metric for success is the amount of media spend in the system and other softer metrics like number of features used and success on the KPI's the client is trying to achieve from the platform.  The Account Manager will play an integral role in recommending and implementing strategies for meeting client goals. This individual will drive renewals and retention. This position is responsible for customer on-boarding, implementation, account growth, technical support and account success.     
Key Responsibilities:Conduct the one month orientation training sessionsProvide the service levels for clients documented on the service level agreements Daily account and customer relationship management and provide technical support for all assigned clients   Assist in product trainings and perform Quarterly Business reviews as needed  Act as a liaison between internal teams to ensure customers' needs are being met   Understand customer usage and provide best practices support to encourage that the platform is being used to the optimum  Reviews client accounts and other reports to determine needs/priorities for clients and engage in regular proactive service management discussions  Enhance client relationships  through  extensive knowledge of  client's marketing goals and through personal and face-to-face interactions  Identify and communicate up-sell opportunity within each account   Deliver satisfied customer relationships that result in references, case studies, and  renewals Get client feedback to advise on the product road map  Communicate consistently with customers throughout the contract lifecycle, escalating important issues where needed   
Senior Sales Manager 01/2014 to 12/2014 Company Name City , State
Vserv.mobi ( Singapore limited)-Follow the process as outlined  by VP (Vikas Gulati).
Weekly reports and detailed pipelines to be updated on weekly basis.
List of accounts / agencies to be managed .
Weekly Review Call-Managing Unilever , OMD and the rest of local account from regional and Thailand perspective-Follow the process outlined by VP and will do weekly pipeline to give clear status on allccounts…
Need to make sure that the company revenue on track to hit brand business towards US$200K as outlined AOP numbers .
Sales lead 08/2011 to 01/2014 Company Name City
1.Vserv.mobi ( Singapore limited) Follow the process as outlined below by VP.
Weekly reports and detailed pipelines to be updated on google docs on weekly basis.
List of accounts / agencies to be managed.
Weekly Review Call Managing Unilever , OMD and the rest of local account from regional and Thailand perspective Follow the process outlined by VP and will do weekly pipeline to give clear status on all accounts..
Need to make sure that the company revenue on track to hit brand business towards US$ 200K as outlined AOP numbers.
Develop and cultivate leads for the sales pipeline Assess potential business deals, negotiate favorable terms, and gain commitment Generate sales leads through personal, professional & external networks Present, negotiate and sell Online Media's products to prospective agency and direct clients, typically pitching to executives, media planners and marketing managers Establish, develop and maintain business and social relationships with current and potential clients Participate in promotional events such as trade shows and seminars Work with other members of the regional team to anticipate and respond to a variety of business needs.
Business Development Consultant 01/2011 to 07/2011 Company Name City
Identify & qualify new software opportunitiesfor Oracle - Consult with C-level executives to determine their business issues & Engage with Oracle team provide the best engineered solutions.
Cooperate with Account Managers & Partners to close projects - Create Account plans to ensure the Target achievemen - Contribute to revenue generation for database license business - Build and maintain effective customer & partner relationships - Promote Oracle technology product through events, webcasts and phone calls - Host events for Oracle Thailand Technology team.
Education
BBA : Marketing Management 2011 Assumption university City , State , Thailand Marketing Management
High School Diploma Assumtion University Bangkok, Bangkok, thailand
Matt-Sci, 2006 Hadyai vittayalai school - Hadyai, Songkla, Thailand
",DIGITAL-MEDIA
12092347," SALES ASSOCIATE Professional Summary Jack of all trades who enjoys daily challenges and seeks opportunity to learn and improve skills Skills & Abilities Management Punctual, possessing outstanding time management skills Thorough understanding of fundamental retail store operations Sales Regularly assisted customers in locating and selecting products in a professional manner Thorough understanding of fundamental retail store operations Communication Has taken multiple professionalism and communications courses Possesses the ability to calmly speak with angry or dissatisfied customers with dignity and respect Critical thinker with exceptional problem solving abilities Leadership Has received years of quality leadership and learned the best techniques to lead and supervise from the best (and worst)leaders Experience general labor/apprentice | obx fire tech | nov2014-dec2014 Listen to customer complaint about fire truck Simulate operating conditions that caused the complaint to recreate the complaint issue Diagnose actual problems and use hand or power tools to alleviate issues Maintain good customer relations Leave work area and trucks in as clean or cleaner conditions than found grill closer | mcdonalds | sep2014-nov2014 Use provided equipment to cook meat Prepare sandwiches as ordered Maintain cleanliness of work area Close and clean area as the store closed general labor | southern scapes landscaping | jun2014-aug2014 Operate hand and power tools in accordance with job requirements Dig and plumb irrigation lines for various irrigation needs as per plans Drive to and from jobsite with or without 8 ton trailer with bobcat and/or excavator Read and interpret plans Lay sod, plant, and irrigate various plants in accordance with job plans general labor | soundside recycling | mar2014-may2014 Assist in sorting recyclable metals by type, and sort out trash from recyclables Maintain clean working areas meat slicer/morning prep. | firehouse subs | dec2013-jan2014 Assist franchisee in preparing the store for opening Slice, weigh, and prepare meat as per SOP Assist in assembly and preparation of finished product and present to customer upon completion Assist in maintaining store cleanliness Head of training | KKG safety investigations | oct2013-nov2013 Responsible for individual training, supervision, and development of 4 operators Responsible for ensuring that standards are met to provide the company with disciplined, physically and morally fit operators, competent in core tasks Participate in all fieldwork sales associate | 7eleven | sep2013 Operate cash register Experience sales associate April 2009 to July 2009 Company Name Reference invoice to ensure delivery of all products ordered by manager and mark any discrepancies on invoice Maintain cleanliness of store Stock products in flex-space shelving Prepare store for first shift associates receiving associate | walmart | jul2013-sep2013 Assist in unloading one or more trucks ranging in size from 1200-1800 pieces per truck Palletize freight by department Maintain accountability of ammunition, age restricted products, and electronics merchandise valued over $100 Distribute pallets to respective departments by 2200 for night shift to stock Assist night shift in stocking if time permitted Make plastic and cardboard bales if needed Maintain cleanliness and orderliness of backroom garden center sales associate | walmart | may2013-jul2013 Stock shelves as needed, depending on backstock Operate cash register Maintain health of plants Assemble grills and patio furniture as needed for display Assist customers in locating and selecting products overnight maintenance | walmart | mar2013-may2013 Conduct initial sweep of store with 2-3 other maintenance associates Clean bathrooms Use scrubbing machine to scrub floors, fix any problems encountered Use propane powered buffer to buff floor once dry after scrubbing Strip old floor wax and apply new wax as needed Maintain general cleanliness of store infantryman | u.s. army | mar2009-oct2012 Operate and maintain weapons, such as rifles, machine guns, and hand grenades Operate and maintain field communications equipment Maintain accountability and positive control of $100,000.00 worth of equipment, weapons, ammunition, etc. Participate in basic reconnaissance operations Locate, construct, and camouflage infantry positions and equipment Assess need for and direct supporting fire Maintain cleanliness of facility Assist in conducting programs Operate cash register Sell and fill out contracts by hand Maintain accountability of accessories (ping-pong paddles, tennis rackets, etc.) by means of sign out/in sheet. cashier August 2007 to October 2007 Take orders January 2006 to May 2009 Prepare food Operate cash register Deliver food to customer Wash dishes Cook food student | currituck county high school auto shop | aug Obtain working knowledge of automotive electronics, brakes, and fluid systems and tire removal, balancing, rotation, etc. in a classroom setting and apply in a hands on setting Troubleshoot vehicle problems by using on board diagnostics (OBDII) port and diagnostic scan tool Locate and follow repair instructions based on diagnostic trouble code (DTC) on www.shopkey5.com Use various hand tools as needed to repair vehicle issues Maintain record and cost of service on work order sheets Use hydraulic lifts or jacks, jack stands and creepers as needed Maintain accountability and functionality of tools. Skills army, automotive, basic, cash register, com, contracts, delivery, electronics, hand tools, mark, weapons, oct, receiving, sales, Troubleshoot Education high school diploma : 2009 high school : Automotive Skills General Education Automotive Skills General Education Career Management Class ","
SALES ASSOCIATE
Professional Summary
Jack of all trades who enjoys daily challenges and seeks opportunity to learn and improve skills Skills & Abilities Management Punctual, possessing outstanding time management skills Thorough understanding of fundamental retail store operations Sales Regularly assisted customers in locating and selecting products in a professional manner Thorough understanding of fundamental retail store operations Communication Has taken multiple professionalism and communications courses Possesses the ability to calmly speak with angry or dissatisfied customers with dignity and respect Critical thinker with exceptional problem solving abilities Leadership Has received years of quality leadership and learned the best techniques to lead and supervise from the best (and worst)leaders Experience general labor/apprentice | obx fire tech | nov2014-dec2014 Listen to customer complaint about fire truck Simulate operating conditions that caused the complaint to recreate the complaint issue Diagnose actual problems and use hand or power tools to alleviate issues Maintain good customer relations Leave work area and trucks in as clean or cleaner conditions than found grill closer | mcdonalds | sep2014-nov2014 Use provided equipment to cook meat Prepare sandwiches as ordered Maintain cleanliness of work area Close and clean area as the store closed general labor | southern scapes landscaping | jun2014-aug2014 Operate hand and power tools in accordance with job requirements Dig and plumb irrigation lines for various irrigation needs as per plans Drive to and from jobsite with or without 8 ton trailer with bobcat and/or excavator Read and interpret plans Lay sod, plant, and irrigate various plants in accordance with job plans general labor | soundside recycling | mar2014-may2014 Assist in sorting recyclable metals by type, and sort out trash from recyclables Maintain clean working areas meat slicer/morning prep. | firehouse subs | dec2013-jan2014 Assist franchisee in preparing the store for opening Slice, weigh, and prepare meat as per SOP Assist in assembly and preparation of finished product and present to customer upon completion Assist in maintaining store cleanliness Head of training | KKG safety investigations | oct2013-nov2013 Responsible for individual training, supervision, and development of 4 operators Responsible for ensuring that standards are met to provide the company with disciplined, physically and morally fit operators, competent in core tasks Participate in all fieldwork sales associate | 7eleven | sep2013 Operate cash register
Experience
sales associate April 2009 to July 2009 Company Name
Reference invoice to ensure delivery of all products ordered by manager and mark any discrepancies on invoice Maintain cleanliness of store Stock products in flex-space shelving Prepare store for first shift associates receiving associate | walmart | jul2013-sep2013 Assist in unloading one or more trucks ranging in size from 1200-1800 pieces per truck Palletize freight by department Maintain accountability of ammunition, age restricted products, and electronics merchandise valued over $100 Distribute pallets to respective departments by 2200 for night shift to stock Assist night shift in stocking if time permitted Make plastic and cardboard bales if needed Maintain cleanliness and orderliness of backroom garden center sales associate | walmart | may2013-jul2013 Stock shelves as needed, depending on backstock Operate cash register Maintain health of plants Assemble grills and patio furniture as needed for display Assist customers in locating and selecting products overnight maintenance | walmart | mar2013-may2013 Conduct initial sweep of store with 2-3 other maintenance associates Clean bathrooms Use scrubbing machine to scrub floors, fix any problems encountered Use propane powered buffer to buff floor once dry after scrubbing Strip old floor wax and apply new wax as needed Maintain general cleanliness of store infantryman | u.s.
army | mar2009-oct2012 Operate and maintain weapons, such as rifles, machine guns, and hand grenades Operate and maintain field communications equipment Maintain accountability and positive control of $100,000.00 worth of equipment, weapons, ammunition, etc.
Participate in basic reconnaissance operations Locate, construct, and camouflage infantry positions and equipment Assess need for and direct supporting fire Maintain cleanliness of facility Assist in conducting programs Operate cash register Sell and fill out contracts by hand Maintain accountability of accessories (ping-pong paddles, tennis rackets, etc.) by means of sign out/in sheet.
cashier August 2007 to October 2007
Take orders January 2006 to May 2009
Prepare food Operate cash register Deliver food to customer Wash dishes Cook food student | currituck county high school auto shop | aug Obtain working knowledge of automotive electronics, brakes, and fluid systems and tire removal, balancing, rotation, etc.
in a classroom setting and apply in a hands on setting Troubleshoot vehicle problems by using on board diagnostics (OBDII) port and diagnostic scan tool Locate and follow repair instructions based on diagnostic trouble code (DTC) on www.shopkey5.com Use various hand tools as needed to repair vehicle issues Maintain record and cost of service on work order sheets Use hydraulic lifts or jacks, jack stands and creepers as needed Maintain accountability and functionality of tools.
high school : Automotive Skills General Education Automotive Skills General Education Career Management Class
",FITNESS
16852973," HR ADMINISTRATOR/MARKETING ASSOCIATE
HR ADMINISTRATOR Summary Dedicated Customer Service Manager with 15+ years of experience in Hospitality and Customer Service Management. Respected builder and leader of customer-focused teams; strives to instill a shared, enthusiastic commitment to customer service. Highlights Focused on customer satisfaction Team management Marketing savvy Conflict resolution techniques Training and development Skilled multi-tasker Client relations specialist Accomplishments Missouri DOT Supervisor Training Certification Certified by IHG in Customer Loyalty and Marketing by Segment Hilton Worldwide General Manager Training Certification Accomplished Trainer for cross server hospitality systems such as Hilton OnQ , Micros Opera PMS , Fidelio OPERA Reservation System (ORS) , Holidex Completed courses and seminars in customer service, sales strategies, inventory control, loss prevention, safety, time management, leadership and performance assessment. Experience HR Administrator/Marketing Associate
HR Administrator Dec 2013 to Current Company Name － City , State Helps to develop policies, directs and coordinates activities such as employment, compensation, labor relations, benefits, training, and employee services. Prepares employee separation notices and related documentation Keeps records of benefits plans participation such as insurance and pension plan, personnel transactions such as hires, promotions, transfers, performance reviews, and terminations, and employee statistics for government reporting. Advises management in appropriate resolution of employee relations issues. Administers benefits programs such as life, health, dental, insurance, pension plans, vacation, sick leave, leave of absence, and employee assistance. Marketing Associate   Designed and created marketing collateral for sales meetings, trade shows and company executives. Managed the in-house advertising program consisting of print and media collateral pieces. Assisted in the complete design and launch of the company's website in 2 months. Created an official company page on Facebook to facilitate interaction with customers. Analyzed ratings and programming features of competitors to evaluate the effectiveness of marketing strategies. Advanced Medical Claims Analyst Mar 2012 to Dec 2013 Company Name － City , State Reviewed medical bills for the accuracy of the treatments, tests, and hospital stays prior to sanctioning the claims. Trained to interpret the codes (ICD-9, CPT) and terminology commonly used in medical billing to fully understand the paperwork that is submitted by healthcare providers. Required to have organizational and analytical skills as well as computer skills, knowledge of medical terminology and procedures, statistics, billing standards, data analysis and laws regarding medical billing. Assistant General Manager Jun 2010 to Dec 2010 Company Name － City , State Performed duties including but not limited to, budgeting and financial management, accounting, human resources, payroll and purchasing. Established and maintained close working relationships with all departments of the hotel to ensure maximum operation, productivity, morale and guest service. Handled daily operations and reported directly to the corporate office. Hired and trained staff on overall objectives and goals with an emphasis on high customer service. Marketing and Advertising, working on public relations with the media, government and local businesses and Chamber of Commerce. Executive Support / Marketing Assistant Jul 2007 to Jun 2010 Company Name － City , State Provided assistance to various department heads - Executive, Marketing, Customer Service, Human Resources. Managed front-end operations to ensure friendly and efficient transactions. Ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies. Exemplified the second-to-none customer service delivery in all interactions with customers and potential clients. Reservation & Front Office Manager Jun 2004 to Jul 2007 Company Name － City , State Owner/ Partner Dec 2001 to May 2004 Company Name － City , State Price Integrity Coordinator Aug 1999 to Dec 2001 Company Name － City , State Education N/A , Business Administration 1999 Jefferson College － City , State Business Administration Marketing / Advertising High School Diploma , College Prep. studies 1998 Sainte Genevieve Senior High － City , State Awarded American Shrubel Leadership Scholarship to Jefferson College Skills Accounting, ads, advertising, analytical skills, benefits, billing, budgeting, clients, Customer Service, data analysis, delivery, documentation, employee relations, financial management, government relations, Human Resources, insurance, labor relations, layout, Marketing, marketing collateral, medical billing, medical terminology, office, organizational, payroll, performance reviews, personnel, policies, posters, presentations, public relations, purchasing, reporting, statistics, website. ","
Dedicated Customer Service Manager with 15+ years of experience in Hospitality and Customer Service Management.
Respected builder and leader of customer-focused teams; strives to instill a shared, enthusiastic commitment to customer service.
Highlights
Focused on customer satisfaction
Team management
Marketing savvy
Conflict resolution techniques
Training and development
Skilled multi-tasker
Client relations specialist
Accomplishments
Missouri DOT Supervisor Training Certification
Certified by IHG in Customer Loyalty and Marketing by Segment
Hilton Worldwide General Manager Training Certification
Accomplished Trainer for cross server hospitality systems such as Hilton OnQ , Micros Opera PMS , Fidelio OPERA Reservation System (ORS) , Holidex
Completed courses and seminars in customer service, sales strategies, inventory control, loss prevention, safety, time management, leadership and performance assessment.
Experience
HR Administrator/Marketing Associate
HR Administrator Dec 2013 to Current Company Name － City , State
Helps to develop policies, directs and coordinates activities such as employment, compensation, labor relations, benefits, training, and employee services.
Prepares employee separation notices and related documentation
Keeps records of benefits plans participation such as insurance and pension plan, personnel transactions such as hires, promotions, transfers, performance reviews, and terminations, and employee statistics for government reporting.
Advises management in appropriate resolution of employee relations issues.
Administers benefits programs such as life, health, dental, insurance, pension plans, vacation, sick leave, leave of absence, and employee assistance.
Marketing Associate  
Designed and created marketing collateral for sales meetings, trade shows and company executives.
Managed the in-house advertising program consisting of print and media collateral pieces.
Assisted in the complete design and launch of the company's website in 2 months.
Created an official company page on Facebook to facilitate interaction with customers.
Analyzed ratings and programming features of competitors to evaluate the effectiveness of marketing strategies.
Advanced Medical Claims Analyst Mar 2012 to Dec 2013 Company Name － City , State
Reviewed medical bills for the accuracy of the treatments, tests, and hospital stays prior to sanctioning the claims.
Trained to interpret the codes (ICD-9, CPT) and terminology commonly used in medical billing to fully understand the paperwork that is submitted by healthcare providers.
Required to have organizational and analytical skills as well as computer skills, knowledge of medical terminology and procedures, statistics, billing standards, data analysis and laws regarding medical billing.
Assistant General Manager Jun 2010 to Dec 2010 Company Name － City , State
Performed duties including but not limited to, budgeting and financial management, accounting, human resources, payroll and purchasing.
Established and maintained close working relationships with all departments of the hotel to ensure maximum operation, productivity, morale and guest service.
Handled daily operations and reported directly to the corporate office.
Hired and trained staff on overall objectives and goals with an emphasis on high customer service.
Marketing and Advertising, working on public relations with the media, government and local businesses and Chamber of Commerce.
Executive Support / Marketing Assistant Jul 2007 to Jun 2010 Company Name － City , State
Provided assistance to various department heads - Executive, Marketing, Customer Service, Human Resources.
Managed front-end operations to ensure friendly and efficient transactions.
Ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies.
Exemplified the second-to-none customer service delivery in all interactions with customers and potential clients.
Reservation & Front Office Manager Jun 2004 to Jul 2007 Company Name － City , State
Owner/ Partner Dec 2001 to May 2004 Company Name － City , State
Price Integrity Coordinator Aug 1999 to Dec 2001 Company Name － City , State
Education
N/A , Business Administration 1999 Jefferson College － City , State
Business Administration
Marketing / Advertising
High School Diploma , College Prep. studies 1998 Sainte Genevieve Senior High － City , State
Awarded American Shrubel Leadership Scholarship to Jefferson College
Skills
Accounting, ads, advertising, analytical skills, benefits, billing, budgeting, clients, Customer Service, data analysis, delivery, documentation, employee relations, financial management, government relations, Human Resources, insurance, labor relations, layout, Marketing, marketing collateral, medical billing, medical terminology, office, organizational, payroll, performance reviews, personnel, policies, posters, presentations, public relations, purchasing, reporting, statistics, website.
",HR
20211577," HEALTHCARE EFFECTIVENESS AND INFORMATION SET COORDINATOR (HEDIS) Summary To obtain a position which utilizes and enhances my education and work experience with the Potential for career advancement. Recognized for long hours, commitment to customers, attention to detail and follow up. Work well as a team member or independently and under pressure. Demonstrates ability to meet the needs of patrons, dependable, hardworking and punctual. Excellent basic clerical and computer skill including knowledge of Microsoft Office. Excellent interpersonal, listening and communication; both written and spoken skills. Sound ability to keep sensitive information confidential. Sound organization skills, goal- oriented, proactive, and excellent at reporting. Highlights Proficient with Healthcare Effectiveness Data and Information Set (HEDIS) Proficient with Georgia's Medical Management Information System (MMIS) Proficient with Georgia Registry of Immunization Transactions and Services (GRITS) Excellent communication skills Advanced clerical knowledge Filing and data archiving Medical billing Accomplishments Provided award winning customer service to Consumer Cellular as well as AARP Members with ordering easy to use cell phones Experience Healthcare Effectiveness and Information Set Coordinator (HEDIS) 04/2014 to Current Company Name City , State Handle inbound/outbound member calls and assist them in obtaining service, appointment scheduling, arranging transportation, and initiating reminder calls, e-mails and/ or faxes. Educate and inform members about current and past due clinical services which improves member health outcomes and increases Health Plan HEDIS rates. Conduct HEDIS provider chart request calls to support medical record capture for HEDIS supplemental data review and abstraction. Record and document all member and provider outreach activity using Microsoft Office Suite applications and web-based technology. Review member plan eligibility using Georgia's Medical Management Information System (MMIS). Review member claims data to determine need for services using the Health Plan Proprietary Information system or Georgia Registry of Immunization Transactions and Services (GRITS). Identify and refer members to internal programs and services i.e. Case management and Disease Management, Maintain strict confidentially and compliance with Health Insurance Portability and Accountability ACT during outreach activities. Data Entry/File Clerk/ Receptionist/ Customer Service Rep 10/2013 to 01/2014 Company Name City , State Entered information from lease into the system. Pulled, Filed, and Organized Resident Lease's, in Numeric and Alphabetic order. Worked the front window and signed in assisted walk-in clients. Answered incoming calls, provided information about properties that are move-in ready, and contact leasing agents for information that assist with with more information the property, and transferred all other calls to the appropriate department. Customer Service/ Pharmacy Technician 10/2012 to 08/2013 Company Name City , State Provided customer service to patients who wanted or needed to save money on name brand prescription drugs. Activated/Deactivated Rx Discount cards for qualifying and non-qualifying patients. Assisted pharmacist and pharmacy technicians with proper steps on how to bill the Rx discount cards. Verified card benefits, provided override codes when needed and reversed paid claims upon request. Passport II Specialist 02/2012 to 09/2012 Company Name City , State Provide General Information for customers who need assistance with obtaining a U.S. Passport. Educate customers about personal account information and their minors Passport. Customer Service/ Inbound Sales Rep 01/2011 to 12/2011 Company Name City , State Provided award winning customer service to Consumer Cellular as well as AARP Members with ordering easy to use cell phones. Took bill payments as well as made payment arrangements on account balances. Customer Service/ Inbound Sales Rep 08/2010 to 01/2011 Company Name City , State Assisted with ordering large appliances over the phone for customers. Provided online assistance when needed and education about appliances. Assisted with setting up appointments for cleaning , repair and delivery. Customer Service/ Sales Rep 06/2008 to 12/2009 Company Name City , State Provided award winning customer service to Sprint/Nextel and satisfy customers on every call. Assisted customers with paying their bills as well as reading bills, sold phones and accessories, ported customers to Sprint/Nextel. Handled account modifications and all account needs. Assisted with technical support for the Peek device activated and deactivated services when needed or upon request. Debt Collector 02/2008 to 05/2008 Company Name City , State Assisted with every day transactions as instructed. Attended Owens Community College after work hours. File Clerk and Backup Receptionist 08/2007 to 10/2007 Company Name City , State Alpha and Numerical Medical Record Filing for the Claims Department. Sales Associate 05/2006 to 12/2006 Company Name City , State Performed all duties as instructed. Education H.S. Diploma 2007 Humanities and Science Institute (ICI) City , State Skills Customer service, delivery, faxes, Filing, Insurance, Microsoft Office Suite, Management Information System, reading, scheduling, technical support, technician, phones. transportation ","
HEALTHCARE EFFECTIVENESS AND INFORMATION SET COORDINATOR (HEDIS)
Summary
To obtain a position which utilizes and enhances my education and work experience with the Potential for career advancement. Recognized for long hours, commitment to customers, attention to detail and follow up. Work well as a team member or independently and under pressure. Demonstrates ability to meet the needs of patrons, dependable, hardworking and punctual. Excellent basic clerical and computer skill including knowledge of Microsoft Office. Excellent interpersonal, listening and communication; both written and spoken skills. Sound ability to keep sensitive information confidential. Sound organization skills, goal- oriented, proactive, and excellent at reporting.
Highlights
Proficient with Healthcare Effectiveness Data and Information Set (HEDIS)
Proficient with Georgia's Medical Management Information System (MMIS)
Proficient with Georgia Registry of Immunization Transactions and Services (GRITS)
Excellent communication skills
Advanced clerical knowledge
Filing and data archiving
Medical billing
Accomplishments
Provided award winning customer service to Consumer Cellular as well as AARP
Members with ordering easy to use cell phones
Experience
Healthcare Effectiveness and Information Set Coordinator (HEDIS) 04/2014 to Current Company Name City , State
Handle inbound/outbound member calls and assist them in obtaining service, appointment scheduling, arranging transportation, and initiating reminder calls, e-mails and/ or faxes.
Educate and inform members about current and past due clinical services which improves member health outcomes and increases Health Plan HEDIS rates.
Conduct HEDIS provider chart request calls to support medical record capture for HEDIS supplemental data review and abstraction.
Record and document all member and provider outreach activity using Microsoft Office Suite applications and web-based technology.
Review member plan eligibility using Georgia's Medical Management Information System (MMIS).
Review member claims data to determine need for services using the Health Plan Proprietary Information system or Georgia Registry of Immunization Transactions and Services (GRITS).
Identify and refer members to internal programs and services i.e. Case management and Disease Management,
Maintain strict confidentially and compliance with Health Insurance Portability and Accountability ACT during outreach activities.
Data Entry/File Clerk/ Receptionist/ Customer Service Rep 10/2013 to 01/2014 Company Name City , State
Entered information from lease into the system.
Pulled, Filed, and Organized Resident Lease's, in Numeric and Alphabetic order.
Worked the front window and signed in assisted walk-in clients.
Answered incoming calls, provided information about properties that are move-in ready, and contact leasing agents for information that assist with with more information the property, and transferred all other calls to the appropriate department.
Customer Service/ Pharmacy Technician 10/2012 to 08/2013 Company Name City , State
Provided customer service to patients who wanted or needed to save money on name brand prescription drugs.
Activated/Deactivated Rx Discount cards for qualifying and non-qualifying patients.
Assisted pharmacist and pharmacy technicians with proper steps on how to bill the Rx discount cards.
Verified card benefits, provided override codes when needed and reversed paid claims upon request.
Passport II Specialist 02/2012 to 09/2012 Company Name City , State
Provide General Information for customers who need assistance with obtaining a U.S. Passport.
Educate customers about personal account information and their minors Passport.
Customer Service/ Inbound Sales Rep 01/2011 to 12/2011 Company Name City , State
Provided award winning customer service to Consumer Cellular as well as AARP Members with ordering easy to use cell phones.
Took bill payments as well as made payment arrangements on account balances.
Customer Service/ Inbound Sales Rep 08/2010 to 01/2011 Company Name City , State
Assisted with ordering large appliances over the phone for customers.
Provided online assistance when needed and education about appliances.
Assisted with setting up appointments for cleaning , repair and delivery.
Customer Service/ Sales Rep 06/2008 to 12/2009 Company Name City , State
Provided award winning customer service to Sprint/Nextel and satisfy customers on every call.
Assisted customers with paying their bills as well as reading bills, sold phones and accessories, ported customers to Sprint/Nextel.
Handled account modifications and all account needs.
Assisted with technical support for the Peek device activated and deactivated services when needed or upon request.
Debt Collector 02/2008 to 05/2008 Company Name City , State
Assisted with every day transactions as instructed.
Attended Owens Community College after work hours.
File Clerk and Backup Receptionist 08/2007 to 10/2007 Company Name City , State
Alpha and Numerical Medical Record Filing for the Claims Department.
Sales Associate 05/2006 to 12/2006 Company Name City , State
Performed all duties as instructed.
Education
H.S. Diploma 2007 Humanities and Science Institute (ICI) City , State
Skills
Customer service, delivery, faxes, Filing, Insurance, Microsoft Office Suite, Management Information System, reading, scheduling, technical support, technician, phones. transportation
",HEALTHCARE
15727656," TRANSITIONAL HOUSING ADVOCATE Summary Diversified background in providing services to culturally sensitive issues that involve clients. Proven record of absorbing new concepts easily and adapting to highly demanding situations. Exceptionally strong interpersonal and teamwork skills. Exhibits dependability in performing work and willingness to accept responsibilities. Strong skills in appropriate levels of written and verbal communication necessary in the job description. Combined with abilities to maintain effective and productive working relationships with fellow employees, supervisors and the public. Accomplishments Facilitated Empowerment through Art classes for survivors Facilitated Healthy Relationship classes/Parenting classes Increased office organization by developing more efficient data base RPMS Coordinated office assistant functions for team of 3 employees Education Associate of Science : Truckee Community College - Psychology City , State 1995 Associate of Arts : Southwester Polytechnic Institute - General Studies City , State Interests Currently serve as a volunteer for the Sexual Assault Response Team (SART), provide support to victims in crisis, document vital information related to assault, and make appropriate referrals available victims. Additional Information Currently serve as a volunteer for the Sexual Assault Response Team (SART), provide support to victims in crisis, document vital information related to assault, and make appropriate referrals available victims. Skills Peer counseling, customer service, database, documentation, Internet Applications, Excel, e-mail, office, Outlook, Power Point, Publisher, Microsoft Word, Personnel, policies, presentations, safety, transportation Experience Transitional Housing Advocate 09/2013 － Current Company Name City , State Provide case management (goal planning, safety planning, resources, regular home visits) Identify barriers to housing to prevent homelessness Provide on-going education about domestic violence and sexual assault issues Provide advocacy to help victims stay in their home (landlord tenant issues) Manage multiple sources of funding through T-housing grant to assist victims Mental Health Support Specialist 05/2013 － 09/2013 Company Name City , State Behavioral Services. Develop service recipient's basic living skills (e.g., social, domestic, and hygiene) through instruction and encouragement. Coordinate and maintain service recipient's schedule (doctor appointments, professional team appointments). Adhere to service recipient's behavior and health management plans (administration of medication, use of behavior modification techniques). Maintain documentation on each recipient served. Serve as a good role model to service recipients. Administrative Assistant 03/2013 － 06/2013 Company Name City , State Transcribe Tribal Council Meeting Minutes for the Tribal Chairman's office, prepare and submit minutes to appropriate persons and agencies per policy. Community Liaison 06/2009 － 10/2012 Company Name City , State Victims Sevicest Program Conduct all program client intakes and interviews, obtain and maintain information on health and social needs. Explain program services, requirements and policy, procedures. Obtain and track client data though RPMS. Provide case management to victims in the safe house Provide peer counseling to victims in crisis, safety plans, goal plans Stabilize victims with family needs through referrals to emergency shelter, childcare, clothing, food banks and to various temporary job agencies. Provide transportation and supportive services for clients to appointments and provide court advocacy. Coordinate and facilitate Healthy Relationship and Women's Empowerment groups. Conduct outreach for the Domestic Violence Program at various events and make presentations to other social services agencies. Gather, prepare and submit monthly and quarterly reports. Maintain confidentiality per policy. Elders Support Coordinator 05/2007 － 06/2009 Company Name City , State Elders Program. Elder Support Partner. Maintain and Track client hours on State System (SAMS); prepare and submit monthly and quarterly reports to the granting agency. Conduct all client intakes and interviews, assess each client on homemaker needs. Assist Community Health Personnel with monthly luncheons and other elder related duties. Provide transportation to the elderly to various appointments. Technician III 01/2001 － 04/2007 Company Name City , State Interview and explain laws, regulations and policies to customers. Evaluate individuals for physical and mental abilities to operate motor vehicles. Oversee technicians who were in training for driver's license for durations of three months at a time. Provide customer service tactfully and diplomatically in difficult situations. ","
TRANSITIONAL HOUSING ADVOCATE
Summary
Diversified background in providing services to culturally sensitive issues that involve clients. Proven record of absorbing new concepts easily and adapting to highly demanding situations. Exceptionally strong interpersonal and teamwork skills. Exhibits dependability in performing work and willingness to accept responsibilities. Strong skills in appropriate levels of written and verbal communication necessary in the job description. Combined with abilities to maintain effective and productive working relationships with fellow employees, supervisors and the public.
Accomplishments
Facilitated Empowerment through Art classes for survivors
Increased office organization by developing more efficient data base RPMS
Coordinated office assistant functions for team of 3 employees
Education
Associate of Science : Truckee Community College - Psychology City , State
1995 Associate of Arts : Southwester Polytechnic Institute - General Studies City , State
Interests
Currently serve as a volunteer for the Sexual Assault Response Team (SART), provide support to victims in crisis, document vital information related to assault, and make appropriate referrals available victims.
Additional Information
Currently serve as a volunteer for the Sexual Assault Response Team (SART), provide support to victims in crisis, document vital information related to assault, and make appropriate referrals available victims.
Skills
Peer counseling, customer service, database, documentation, Internet Applications, Excel, e-mail, office, Outlook, Power Point, Publisher, Microsoft Word, Personnel, policies, presentations, safety, transportation
Experience
Transitional Housing Advocate 09/2013 － Current Company Name City , State
Provide case management (goal planning, safety planning, resources, regular home visits)
Identify barriers to housing to prevent homelessness
Provide on-going education about domestic violence and sexual assault issues
Provide advocacy to help victims stay in their home (landlord tenant issues)
Manage multiple sources of funding through T-housing grant to assist victims
Mental Health Support Specialist 05/2013 － 09/2013 Company Name City , State
Behavioral Services.
Develop service recipient's basic living skills (e.g., social, domestic, and hygiene) through instruction and encouragement.
Coordinate and maintain service recipient's schedule (doctor appointments, professional team appointments).
Adhere to service recipient's behavior and health management plans (administration of medication, use of behavior modification techniques).
Maintain documentation on each recipient served.
Serve as a good role model to service recipients.
Administrative Assistant 03/2013 － 06/2013 Company Name City , State
Transcribe Tribal Council Meeting Minutes for the Tribal Chairman's office, prepare and submit minutes to appropriate persons and agencies per policy.
Community Liaison 06/2009 － 10/2012 Company Name City , State
Victims Sevicest Program Conduct all program client intakes and interviews, obtain and maintain information on health and social needs.
Explain program services, requirements and policy, procedures.
Obtain and track client data though RPMS.
Provide case management to victims in the safe house Provide peer counseling to victims in crisis, safety plans, goal plans
Stabilize victims with family needs through referrals to emergency shelter, childcare, clothing, food banks and to various temporary job agencies.
Provide transportation and supportive services for clients to appointments and provide court advocacy.
Coordinate and facilitate Healthy Relationship and Women's Empowerment groups.
Conduct outreach for the Domestic Violence Program at various events and make presentations to other social services agencies.
Gather, prepare and submit monthly and quarterly reports.
Maintain confidentiality per policy.
Elders Support Coordinator 05/2007 － 06/2009 Company Name City , State
Elders Program.
Elder Support Partner.
Maintain and Track client hours on State System (SAMS); prepare and submit monthly and quarterly reports to the granting agency.
Conduct all client intakes and interviews, assess each client on homemaker needs.
Assist Community Health Personnel with monthly luncheons and other elder related duties.
Provide transportation to the elderly to various appointments.
Technician III 01/2001 － 04/2007 Company Name City , State
Interview and explain laws, regulations and policies to customers.
Evaluate individuals for physical and mental abilities to operate motor vehicles.
Oversee technicians who were in training for driver's license for durations of three months at a time.
Provide customer service tactfully and diplomatically in difficult situations.
",ADVOCATE
95714702," QUALITY ASSURANCE ADVOCATE Summary I have recently completed five years of military service with the United States Army. During my tenure in the service, I have acquired training and experience in a variety of areas including human resources management, staff training, operations management, customer service, and personnel administration. As you will note from my resume, I have progressed through several levels of leadership responsibilities and have excelled in consistently exceeding organizational goals for productivity and quality.
Based on my diverse experience, extensive training, and strong work ethic, I am confident that I would quickly become a valuable member of your organization. It would be my pleasure to meet with you in person, to further discuss my qualifications. Thank you for your time and consideration. I look forward to speaking with you by the end of the week.
Sincerely,
Jeanette Bellamy To obtain a position utilizing my skills to achieve organizational goals Highlights Troubleshooting proficiency Microsoft Office expert Strong ActiveX troubleshooting skills DHCP/DNS Ethernet and Firewall proficient MS Office proficiency Accomplished with mobile devices Proficient in AVG, Printers, PC Security systems Patient and diligent Exceptional telephone etiquette Experience QUALITY ASSURANCE ADVOCATE August 2014 to Current Company Name － City , State Time 40 hrs/week Audit and report on customer interactions using the current Time Warner Cable Quality program Utilizing the Time Warner Cable Quality database, recording platforms, and analytics tools, perform trend based auditing and data entry Calibrate for consistency Hold supervisor forums Support New Hire training via role play and mentoring Use of speech analytics to facilitate and monitor trends Active in site level events supporting the Quality initiative (this may include mentoring, new hire support, recognition events, etc.). SIGNATURE HOME ADVISOR May 2013 to August 2014 Company Name － City , State Time 40 hrs/week Responsible for providing quality service to customers via phone in account activation, maintenance, billing, problem solving, modification, enhancement and when required, de-activation. Maintains a focus on sales culture by upselling products and services to existing customers and making customer retention a priority. Utilizes a thorough knowledge of billing system functions, order entry processes, TWC marketing strategies and pricing structure, TWC products and services, and troubleshooting of those products and services. Troubleshoots with TWC subscribers who are having difficulty with video and data services utilizing all available diagnostic tools. RETAIL SALES CONSULTANT April 2012 to April 2013 Company Name － City , State Time 30 hrs/week. Sold all products and services offered by the Company. Met all sales objectives and handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders. Maintained strong knowledge of all Company products, accessories, pricing plans, promotions, and service features. LEASING CONSULTANT July 2011 to April 2012 Company Name － City , State Time 30 hrs/week. Interacted with prospective and current residents to explain the apartment community and its units, along with the benefits of the living there to achieve maximum occupancy and net operating income. Responsible for ensuring that the entire leasing process is completed in accordance with the policies and procedures outlined in the Management Excellence Series. Assisted with preparing leasing paperwork (i.e. applications, lease agreements, addenda, employment checks, credit checks and leasing move-in packets.), collecting and safeguarding of all monies, maintaining all resident files, and completing of service request forms. INTERN STUDENT September 2010 to May 2011 Company Name － City , State Time 30 hrs/week Analyzed and resolved both simple and complex computer problems Provided effective, courteous, and timely responses to requests for service Maintained confidentiality and integrity of information residing on client systems, as well as physical security of those systems Integrated clients' desktop systems with supported RIT systems and servers. HUMAN RESOURCE ASSISTANT May 2008 to December 2009 Company Name － City , State Time 40hrs/week Conducted either the pre-enlistment and/or the pre-accession interview of applicants Questioned applicants to obtain and/or verify complete data required for entry into the military service Acquired training and experience in a variety of areas including human resources management, staff training, and personnel administration Broke down, assembled, and distributed applicant enlistment record packets for all services Determined types of orders and pertinent information from enlistment documents. HUMAN RESOURCE MANAGER November 2002 to July 2007 Company Name － City , State Time 40hrs/week Completed five years with the U.S. Army, gained upper-level manager status Participated in the complete revitalization and overhaul of the U.S. Military in general Supervised employees In/out processing, over 10,000 employee records, customer service, and employee personnel actions Led company to receiving one of the top finance awards in the Responsible for database accuracy for more than 20,000 employee records on a daily basis. Education Bachelor of Science : Business Administration Computer Information Systems , May 2013 North Carolina Central University － City , State Business Administration Computer Information Systems Master of Science Administration of Justice : Law Enforcement Organizations , March 2016 University of Phoenix － City , State Law Enforcement Organizations Associate of Applied Science : Computer Network Systems , December 2009 ITT Technical Institute － City , State Computer Network Systems Interests ITT Technical Institute, Gamma Beta Phi Honor Society
NCCU, Iota Tau Chapter of Phi Beta Lambda, INC Skills administrative, Army, auditing, benefits, billing, billing system, Cable, contracts, credit, client, clients, customer service, data entry, database, features, filing, finance, focus, forms, human resources management, inventory, marketing strategies, mentoring, order entry, personnel, policies, pricing, problem solving, processes, Quality, receiving, recording, sales, servers, speech, staff training, supervisor, phone, trend, troubleshooting, video Additional Information ACTIVITIES
ITT Technical Institute, Gamma Beta Phi Honor Society
NCCU, Iota Tau Chapter of Phi Beta Lambda, INC ","
QUALITY ASSURANCE ADVOCATE
Summary
I have recently completed five years of military service with the United States Army. During my tenure in the service, I have acquired training and experience in a variety of areas including human resources management, staff training, operations management, customer service, and personnel administration. As you will note from my resume, I have progressed through several levels of leadership responsibilities and have excelled in consistently exceeding organizational goals for productivity and quality.
Based on my diverse experience, extensive training, and strong work ethic, I am confident that I would quickly become a valuable member of your organization. It would be my pleasure to meet with you in person, to further discuss my qualifications. Thank you for your time and consideration. I look forward to speaking with you by the end of the week.
Sincerely,
Jeanette Bellamy To obtain a position utilizing my skills to achieve organizational goals
Highlights
Troubleshooting proficiency
Microsoft Office expert
Strong ActiveX troubleshooting skills
DHCP/DNS Ethernet and Firewall proficient
MS Office proficiency
Accomplished with mobile devices
Proficient in AVG, Printers, PC Security systems
Patient and diligent
Exceptional telephone etiquette
Experience
QUALITY ASSURANCE ADVOCATE August 2014 to Current Company Name － City , State
Time 40 hrs/week Audit and report on customer interactions using the current Time Warner Cable Quality program Utilizing the Time Warner Cable Quality database, recording platforms, and analytics tools, perform trend based auditing and data entry Calibrate for consistency Hold supervisor forums Support New Hire training via role play and mentoring Use of speech analytics to facilitate and monitor trends Active in site level events supporting the Quality initiative (this may include mentoring, new hire support, recognition events, etc.).
SIGNATURE HOME ADVISOR May 2013 to August 2014 Company Name － City , State
Time 40 hrs/week Responsible for providing quality service to customers via phone in account activation, maintenance, billing, problem solving, modification, enhancement and when required, de-activation.
Maintains a focus on sales culture by upselling products and services to existing customers and making customer retention a priority.
Utilizes a thorough knowledge of billing system functions, order entry processes, TWC marketing strategies and pricing structure, TWC products and services, and troubleshooting of those products and services.
Troubleshoots with TWC subscribers who are having difficulty with video and data services utilizing all available diagnostic tools.
RETAIL SALES CONSULTANT April 2012 to April 2013 Company Name － City , State
Time 30 hrs/week.
Sold all products and services offered by the Company.
Met all sales objectives and handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders.
Maintained strong knowledge of all Company products, accessories, pricing plans, promotions, and service features.
LEASING CONSULTANT July 2011 to April 2012 Company Name － City , State
Time 30 hrs/week.
Interacted with prospective and current residents to explain the apartment community and its units, along with the benefits of the living there to achieve maximum occupancy and net operating income.
Responsible for ensuring that the entire leasing process is completed in accordance with the policies and procedures outlined in the Management Excellence Series.
Assisted with preparing leasing paperwork (i.e.
applications, lease agreements, addenda, employment checks, credit checks and leasing move-in packets.), collecting and safeguarding of all monies, maintaining all resident files, and completing of service request forms.
INTERN STUDENT September 2010 to May 2011 Company Name － City , State
Time 30 hrs/week Analyzed and resolved both simple and complex computer problems Provided effective, courteous, and timely responses to requests for service Maintained confidentiality and integrity of information residing on client systems, as well as physical security of those systems Integrated clients' desktop systems with supported RIT systems and servers.
HUMAN RESOURCE ASSISTANT May 2008 to December 2009 Company Name － City , State
Time 40hrs/week Conducted either the pre-enlistment and/or the pre-accession interview of applicants Questioned applicants to obtain and/or verify complete data required for entry into the military service Acquired training and experience in a variety of areas including human resources management, staff training, and personnel administration Broke down, assembled, and distributed applicant enlistment record packets for all services Determined types of orders and pertinent information from enlistment documents.
HUMAN RESOURCE MANAGER November 2002 to July 2007 Company Name － City , State
Time 40hrs/week Completed five years with the U.S.
Army, gained upper-level manager status Participated in the complete revitalization and overhaul of the U.S.
Military in general Supervised employees In/out processing, over 10,000 employee records, customer service, and employee personnel actions Led company to receiving one of the top finance awards in the Responsible for database accuracy for more than 20,000 employee records on a daily basis.
Education
Bachelor of Science : Business Administration Computer Information Systems , May 2013 North Carolina Central University － City , State Business Administration Computer Information Systems
Master of Science Administration of Justice : Law Enforcement Organizations , March 2016 University of Phoenix － City , State Law Enforcement Organizations
Associate of Applied Science : Computer Network Systems , December 2009 ITT Technical Institute － City , State Computer Network Systems
Interests
ITT Technical Institute, Gamma Beta Phi Honor Society
NCCU, Iota Tau Chapter of Phi Beta Lambda, INC
Skills
administrative, Army, auditing, benefits, billing, billing system, Cable, contracts, credit, client, clients, customer service, data entry, database, features, filing, finance, focus, forms, human resources management, inventory, marketing strategies, mentoring, order entry, personnel, policies, pricing, problem solving, processes, Quality, receiving, recording, sales, servers, speech, staff training, supervisor, phone, trend, troubleshooting, video
Additional Information
ACTIVITIES
ITT Technical Institute, Gamma Beta Phi Honor Society
NCCU, Iota Tau Chapter of Phi Beta Lambda, INC
",ADVOCATE
91153752," Y FREELANCE UX/UI INTERACTION DESIGNER Summary Combined with work experience in Architecture to move forward with a new career in User-Centered Design . The priority is to create great experiences for users while always keeping in mind company needs and goals . Experience Freelance UX/UI Interaction Designer City , State Company Name / Apr 2017 to Current LegalChat App Design  Created Interactive Prototypes , Low to High-Fidelity Wireframes , logic flows, visual design and Icon Provided content strategy, UI design direction, User experience design Freelance UX Researcher City , State Company Name / Apr 2017 to May 2017 Usability Testing for Airbrush App Scheduled and conducted remote usability test s to observe user behavior on interaction Discovered insights and created infographic report for company UX/UI Designer City , State Company Name / Mar 2017 to Apr 2017 Website Redesign for Bay Area Chinese Musician Association Produced content strategy, UI design direction , and user experience design Deliverable included heuristic evaluation of current site, competitive research, persona creation, site map, low to High-Fidelity Wireframes Architectural Designer City , State Company Name / Aug 2015 to Apr 2017 Architectural design specializing in educational projects Teamed with Senior Designer, Project Manager and consultants, created design product for educational projects (LACCD, USC, UCLA) Created material schedules and furniture specification, meet with college users and furniture consultants to improve users' experience​ Lead Graphic Designer City , State Company Name / Sep 2009 to May 2010 Design for University IMechE Student Chapter Established 1st IMechE (Institution of Mechanical Engineers) Student Chapter in China, organised national presentation competitions Created designs for marketing solutions , such as billboards, logos, shop signs, printable & movable ads and more EDUCATION Master of Arch and Design University of Michigan 2015 City , State , US Bachelor of Engineering University of Nottingham 2012 City , UK Certificates and Honors User Experience Design Certificate with Honors - BitTiger, 2017 Interaction Design Specification Certificate - UC San Diego (on Coursera), 2016-2017 Leadership in Energy and Environmental Design Accredited Professional ( LEED AP ) - USGBC, 2017 The BP Achievement Award - BP, 2011 Skills Sketch, Illustrator, Photoshop, Indesign, Invision, Omnigraffle, HTML5, After Effects, Keynote, Revit, Rhino, AutoCAD, Watercolor , Bluebeam, Design Thinking, UI/UX, Graphic Design , Story Boarding, Mandarin ","
Y
FREELANCE UX/UI INTERACTION DESIGNER
Summary
Combined with work experience in Architecture to move forward with a new career in User-Centered Design . The priority is to create great experiences for users while always keeping in mind company needs and goals .
Experience
Freelance UX/UI Interaction Designer City , State Company Name / Apr 2017 to Current
LegalChat App Design 
Created Interactive Prototypes , Low to High-Fidelity Wireframes , logic flows, visual design and Icon
Provided content strategy, UI design direction, User experience design
Freelance UX Researcher City , State Company Name / Apr 2017 to May 2017
Usability Testing for Airbrush App
Scheduled and conducted remote usability test s to observe user behavior on interaction
Discovered insights and created infographic report for company
UX/UI Designer City , State Company Name / Mar 2017 to Apr 2017
Website Redesign for Bay Area Chinese Musician Association
Produced content strategy, UI design direction , and user experience design
Deliverable included heuristic evaluation of current site, competitive research, persona creation, site map, low to High-Fidelity Wireframes
Architectural Designer City , State Company Name / Aug 2015 to Apr 2017
Architectural design specializing in educational projects
Teamed with Senior Designer, Project Manager and consultants, created design product for educational projects (LACCD, USC, UCLA)
Created material schedules and furniture specification, meet with college users and furniture consultants to improve users' experience‚Äã
Lead Graphic Designer City , State Company Name / Sep 2009 to May 2010
Design for University IMechE Student Chapter
Established 1st IMechE (Institution of Mechanical Engineers) Student Chapter in China, organised national presentation competitions
Created designs for marketing solutions , such as billboards, logos, shop signs, printable & movable ads and more
EDUCATION
Master of Arch and Design University of Michigan 2015 City , State , US
Bachelor of Engineering University of Nottingham 2012 City , UK
Certificates and Honors
User Experience Design Certificate with Honors - BitTiger, 2017
Interaction Design Specification Certificate - UC San Diego (on Coursera), 2016-2017
Leadership in Energy and Environmental Design Accredited Professional ( LEED AP ) - USGBC, 2017
",DESIGNER
13879043," HR CONSULTING Summary 7+ years of Experience as a HR Partner with experience in all the facets of the Human Resource Function. Extensive background in HR generalist affairs, including experience in Recruiting, On boarding, Performance Management, employee retention, staff development, mediation, conflict resolution, Benefits and compensation, HR records management, HR policies, Jobs and Competencies. Demonstrated success in negotiating win-win compromises, developing teambuilding programs, corporate policies. Experience in Recruitment: Full life cycle recruiting involving Resourcing, Sourcing , Interviewing, Placement and On boarding. HR Generalist Responsibilities Benefits/Payroll Administration HR Policies & Procedures Performance Management Data analysis and Reporting Staff Retention Employee Relations HR Programs Recruitment/Hiring Employee Counseling Administration Conflict Resolution Orientation & On-Boarding SAP HR - Database access Training & Development Organizational Development Compensation and Benefits Experience 07/2009 to 01/2014 HR Consulting Company Name 07/2008 to 05/2009 HR Coordinator 05/2007 to 06/2008 HR Assistant Company Name I was able to reduce the employee attrition by 5% in my Business Unit with higher Employee connect and rolling out programs boosting the employee morale. Worked on developing the existing Employee Appraisal process to a comprehensive Performance Management process resulting in an optimized process flow. Helped the Senior Leadership team in defining a crisp Career Path - for both technical and Managerial positions. Devised a special program for the High Performers in the Organization leading to differentiated career trajectories retaining the cream layer of the Organization. Worked on optimization of the existing Reward and Recognition process. Developed internal job portal aimed at providing collaborative environment to facilitate Internal sourcing. Worked on 360 degree feedback process for the Managers. Performance Management Conduct awareness sessions on Company's performance management philosophy, tool etc Annual Increments and Promotions - manage the end to end closure of Compensation increment and promotion cycles including the budget calculation and distribution. Handle Performance Improvement Plan for the bottom performers and handling other disciplinary processes such as warnings and termination. Manager Feedback/ Skip Level - administer skip level that provides feedback to the manager which acts a development tool for improvement People Engagement Project Level Engagement Survey - administer the survey for various strategic accounts to understand the health of the account. This includes context setting with the employees, administrating the survey, feedback collation, analysis, and account specific action plan in collaboration with the managers All Minds Meet - Organize meets to connect the employees with the Top Level Leadership Monthly HR review with the delivery leadership team to review and educate them on various people aspects/concerns Rewards and Recognition - Recognize the right talent, approval of nominations and rewarding them. Fun activities - Fun teams formed at the account level and assist them to come up with the regular fun charter People Management Retention Management - to come up with proactive measures to retain the top talent Attrition Management - discussion with the resigned employees and exit management Relocations and Transfers - approval of onsite and offshore compensation fitments during relocation and offshore assimilation Operational Activities Prepare and maintain Human Resource Information system records/Employee files , various headcount related reports, MIS tracking, Joining reports, attrition tracking reports etc. Analyzing the data and projecting Trends to enable better business decisions. Handling Orientation and On boarding for new employees. Providing and processing payroll Inputs. Managing the Employee benefits such as Medical Insurance. Coordinating for Training and Development needs of the employees. Maintain compliance with federal and state regulations concerning employment. Work with corporate group in running Organization Development activities. Planning birthdays, employee group events. Handling the leave management systems and maintaining timesheets. Keeping the employee policies and procedures updated and educating employees on these through positive reinforcement. Recruitment: Working with hiring managers on Recruitment planning. Identified, engaged, and recruited qualified candidates by performing sourcing activities such as: market and Internet research, internet job board searches/postings, referral recruiting, social media networking, attending seminars, and local networking events. Conducted interviews to assess skill level, presented candidates for client review and final selection, drove offer process including reference checks, salary negotiations. Special Assignments: Designed and Managed the "" Mentor Me"" program to motivate the high performers in the Organization. Handled a team of 3 members and made it a highly successful program. Education 2007 MBA : Human Resource Management KIMS
University Karnataka University Human Resource Management 2005 Bachelors of Commerce BNDC
University : Karnataka University Masters of Business Administration Interests ACADEMIC CREDENTIALS
COMPUTERS
CORE COMPETENCIES AND AWARDS Skills benefits, budget, client, delivery, hiring, Human Resource, HR, Insurance, Leadership, People Management, Managerial, Managing, market, Mentor, MIS, negotiations, networking, Internet research, optimization, Organization Development, payroll, Performance Management, philosophy, policies, processes, promotion, Recruitment, recruiting, seminars, strategic Additional Information Team Spot Award for being the best team in driving Performance Management Team Lead Award for "" Mentor Me Program"" HUMAN RESOURCE GENERALIST CORE FUNCTIONAL STRENGTHS PROFESSIONAL EXPERIENCE ACADEMIC CREDENTIALS COMPUTERS CORE COMPETENCIES AND AWARDS ","
HR CONSULTING
Summary
7+ years of Experience as a HR Partner with experience in all the facets of the Human Resource Function. Extensive background in HR generalist affairs, including experience in Recruiting, On boarding, Performance Management, employee retention, staff development, mediation, conflict resolution, Benefits and compensation, HR records management, HR policies, Jobs and Competencies. Demonstrated success in negotiating win-win compromises, developing teambuilding programs, corporate policies. Experience in Recruitment: Full life cycle recruiting involving Resourcing, Sourcing , Interviewing, Placement and On boarding. HR Generalist Responsibilities Benefits/Payroll Administration HR Policies & Procedures Performance Management Data analysis and Reporting Staff Retention Employee Relations HR Programs Recruitment/Hiring Employee Counseling Administration Conflict Resolution Orientation & On-Boarding SAP HR - Database access Training & Development Organizational Development Compensation and Benefits
Experience
07/2009 to 01/2014
HR Consulting Company Name
07/2008 to 05/2009
HR Coordinator
05/2007 to 06/2008
HR Assistant Company Name
I was able to reduce the employee attrition by 5% in my Business Unit with higher Employee connect and rolling out programs boosting the employee morale.
Worked on developing the existing Employee Appraisal process to a comprehensive Performance Management process resulting in an optimized process flow.
Helped the Senior Leadership team in defining a crisp Career Path - for both technical and Managerial positions.
Devised a special program for the High Performers in the Organization leading to differentiated career trajectories retaining the cream layer of the Organization.
Worked on optimization of the existing Reward and Recognition process.
Developed internal job portal aimed at providing collaborative environment to facilitate Internal sourcing.
Worked on 360 degree feedback process for the Managers.
Performance Management Conduct awareness sessions on Company's performance management philosophy, tool etc Annual Increments and Promotions - manage the end to end closure of Compensation increment and promotion cycles including the budget calculation and distribution.
Handle Performance Improvement Plan for the bottom performers and handling other disciplinary processes such as warnings and termination.
Manager Feedback/ Skip Level - administer skip level that provides feedback to the manager which acts a development tool for improvement People Engagement Project Level Engagement Survey - administer the survey for various strategic accounts to understand the health of the account.
This includes context setting with the employees, administrating the survey, feedback collation, analysis, and account specific action plan in collaboration with the managers All Minds Meet - Organize meets to connect the employees with the Top Level Leadership Monthly HR review with the delivery leadership team to review and educate them on various people aspects/concerns Rewards and Recognition - Recognize the right talent, approval of nominations and rewarding them.
Fun activities - Fun teams formed at the account level and assist them to come up with the regular fun charter People Management Retention Management - to come up with proactive measures to retain the top talent Attrition Management - discussion with the resigned employees and exit management Relocations and Transfers - approval of onsite and offshore compensation fitments during relocation and offshore assimilation Operational Activities Prepare and maintain Human Resource Information system records/Employee files , various headcount related reports, MIS tracking, Joining reports, attrition tracking reports etc.
Analyzing the data and projecting Trends to enable better business decisions.
Handling Orientation and On boarding for new employees.
Providing and processing payroll Inputs.
Managing the Employee benefits such as Medical Insurance.
Coordinating for Training and Development needs of the employees.
Maintain compliance with federal and state regulations concerning employment.
Work with corporate group in running Organization Development activities.
Planning birthdays, employee group events.
Handling the leave management systems and maintaining timesheets.
Keeping the employee policies and procedures updated and educating employees on these through positive reinforcement.
Recruitment: Working with hiring managers on Recruitment planning.
Identified, engaged, and recruited qualified candidates by performing sourcing activities such as: market and Internet research, internet job board searches/postings, referral recruiting, social media networking, attending seminars, and local networking events.
Conducted interviews to assess skill level, presented candidates for client review and final selection, drove offer process including reference checks, salary negotiations.
Special Assignments: Designed and Managed the "" Mentor Me"" program to motivate the high performers in the Organization.
Handled a team of 3 members and made it a highly successful program.
Education
2007
MBA : Human Resource Management KIMS
University Karnataka University Human Resource Management
2005
Bachelors of Commerce BNDC
University : Karnataka University
Masters of Business Administration
Interests
ACADEMIC CREDENTIALS
COMPUTERS
CORE COMPETENCIES AND AWARDS
Team Spot Award for being the best team in driving Performance Management Team Lead Award for "" Mentor Me Program"" HUMAN RESOURCE GENERALIST CORE FUNCTIONAL STRENGTHS PROFESSIONAL EXPERIENCE ACADEMIC CREDENTIALS COMPUTERS CORE COMPETENCIES AND AWARDS
",HR
30709029," REALTOR Professional Summary Motivated real estate professional with 16 years of experience. Versed in all aspects of real estate, time management, negotiation, conflict resolution, property management, asset and portfolio management and administrative functions. Core Qualifications UT Real Estate License Accredited Buyer Representative REO and Foreclosures Traditional Real Estate Short Sales Asset Management Title and Escrow Leadership Conflict Management Negotiation Experience 10/1999 to Current Realtor Company Name － City , State Manage the entire process of selling real estate. Minimized losses on foreclosures through analysis, management, marketing and liquidation of real estate owned properties by clients and investors. Evaluated economics of the property (including BPO and appraisal analysis) for month-end figures and the best marketing disposition plans. Prepare listings, sales contracts, counter-offers for negotiation with the banks Negotiated seller's deficiencies to be waived with financial institutions and other's who had a vested monetary interest in the property. Provided marketing direction to brokers and monitored the performance of outside agents. Evaluate preforeclosure BPOs and appraisals to assist in bidding and buydown analysis. Communicate with clients to understand their property needs and preferences. Negotiate contracts on behalf of clients. Ensure that the legal formalities are completed prior to closing dates 04/2014 to 12/2015 In-House Realtor Company Name － City , State Buyer's Agent for Restore Utah Successfully negotiated and closed 55 MLS transactions during my one year contract. Identified long term value in properties. Prepared documents such as representation contracts, purchase contracts and estimated settlement statements. Evaluated properties, established values, and developed marketing strategies that maximized sales proceeds & reduce marketing time. Monitored multiple databases to keep track of all company inventory. 07/2007 to 06/2011 Sr. REO Asset Manager Company Name － City , State Effectively managed the marketing of REO assets according to a specific time lines while focusing on lowering loss severity. Monitored the eviction process & negotiated cash-for-keys with occupants. Evaluated properties, established values, and developed marketing strategies that maximized sales proceeds & reduce marketing time. Supervised brokers to ensure that properties were being marketed according to client standards. Managed third party vendors and obtained bids, overseeing repairs and maintaining properties. Negotiated contracts based on the best interests of clients. Met all monthly and quarterly sales goals. 02/2005 to 08/2006 Tax Research Analyst Company Name － City , State Produced tax reports for builders and title companies. Extensive file management and maintenance. Performed tax research including the research of all 1915 and 1972 Act Bonds including Mello-Roos tax assessments for the state of California Delivered tax reports on time per clients and customer time constraints. 05/2003 to 11/2003 Licensed Title and Escrow Officer Company Name － City , State Actively communicated and assisted realtors, mortgage bankers, and loan officers with real estate transactions of all types. Maintained connections with sellers and buyers, financial institutions, homeowner's associations and other institutions that had vested interest in the properties. Prorated fees such as real property taxes, per the contract, and prepared the settlement statements and loan documents. Reviewed documents ensuring all conditions and legal requirements were fulfilled. Coordinated in-house and outside closings. 08/1999 to 05/2003 Realtor / BPO Specialist / Accredited Buyer's Specialist Company Name － City , State Negotiated, facilitated and managed real estate transactions. Followed up with prospective buyers regarding incentives from the builder and new developments in the surrounding area. Developed and maintained a list of properties suited to different needs and budgets. Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations. Negotiated contracts on behalf of clients. Guided clients from beginning to end of the home buying process in choosing the right property. Extensive file management and document imaging. Performed all property evaluations for banks, relocation and asset management companies. Education 2003 Escrow License : Title and Escrow DW Moore － City , State 1999 Real Estate License : Real Estate Stringham Real Estate School － City , State Professional Affiliations National Association of Realtors Utah Association of Realtors Skills Asset Management, Administrative, Client Relations, Computer Proficient, Conflict Management, Contract Negotiation, Digital Photography, File Management, Marketing, Microsoft Office, Organizational Skills, Problem Solving, Property Management, Real Estate and Tax Research, Sales Software: Sales Force, Social Media ","
REALTOR
Professional Summary
Motivated real estate professional with 16 years of experience. Versed in all aspects of real estate, time management, negotiation, conflict resolution, property management, asset and portfolio management and administrative functions.
Core Qualifications
UT Real Estate License
Accredited Buyer Representative
REO and Foreclosures
Traditional Real Estate
Short Sales
Asset Management
Title and Escrow
Leadership
Conflict Management
Negotiation
Experience
10/1999 to Current
Realtor Company Name － City , State
Manage the entire process of selling real estate.
Minimized losses on foreclosures through analysis, management, marketing and liquidation of real estate owned properties by clients and investors.
Evaluated economics of the property (including BPO and appraisal analysis) for month-end figures and the best marketing disposition plans.
Prepare listings, sales contracts, counter-offers for negotiation with the banks Negotiated seller's deficiencies to be waived with financial institutions and other's who had a vested monetary interest in the property.
Provided marketing direction to brokers and monitored the performance of outside agents.
Evaluate preforeclosure BPOs and appraisals to assist in bidding and buydown analysis.
Communicate with clients to understand their property needs and preferences.
Negotiate contracts on behalf of clients.
Ensure that the legal formalities are completed prior to closing dates
04/2014 to 12/2015
In-House Realtor Company Name － City , State
Buyer's Agent for Restore Utah
Successfully negotiated and closed 55 MLS transactions during my one year contract.
Identified long term value in properties.
Prepared documents such as representation contracts, purchase contracts and estimated settlement statements.
Evaluated properties, established values, and developed marketing strategies that maximized sales proceeds & reduce marketing time.
Monitored multiple databases to keep track of all company inventory.
07/2007 to 06/2011
Sr. REO Asset Manager Company Name － City , State
Effectively managed the marketing of REO assets according to a specific time lines while focusing on lowering loss severity.
Monitored the eviction process & negotiated cash-for-keys with occupants.
Evaluated properties, established values, and developed marketing strategies that maximized sales proceeds & reduce marketing time.
Supervised brokers to ensure that properties were being marketed according to client standards.
Managed third party vendors and obtained bids, overseeing repairs and maintaining properties.
Negotiated contracts based on the best interests of clients.
Met all monthly and quarterly sales goals.
02/2005 to 08/2006
Tax Research Analyst Company Name － City , State
Produced tax reports for builders and title companies.
Extensive file management and maintenance.
Performed tax research including the research of all 1915 and 1972 Act Bonds including Mello-Roos tax assessments for the state of California Delivered tax reports on time per clients and customer time constraints.
05/2003 to 11/2003
Licensed Title and Escrow Officer Company Name － City , State
Actively communicated and assisted realtors, mortgage bankers, and loan officers with real estate transactions of all types.
Maintained connections with sellers and buyers, financial institutions, homeowner's associations and other institutions that had vested interest in the properties.
Prorated fees such as real property taxes, per the contract, and prepared the settlement statements and loan documents.
Reviewed documents ensuring all conditions and legal requirements were fulfilled.
Coordinated in-house and outside closings.
08/1999 to 05/2003
Realtor / BPO Specialist / Accredited Buyer's Specialist Company Name － City , State
Negotiated, facilitated and managed real estate transactions.
Followed up with prospective buyers regarding incentives from the builder and new developments in the surrounding area.
Developed and maintained a list of properties suited to different needs and budgets.
Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
Negotiated contracts on behalf of clients.
Guided clients from beginning to end of the home buying process in choosing the right property.
Extensive file management and document imaging.
Performed all property evaluations for banks, relocation and asset management companies.
Education
2003
Escrow License : Title and Escrow DW Moore － City , State
1999
Real Estate License : Real Estate Stringham Real Estate School － City , State
Professional Affiliations
National Association of Realtors
Utah Association of Realtors
Skills
Asset Management, Administrative, Client Relations, Computer Proficient, Conflict Management, Contract Negotiation, Digital Photography, File Management, Marketing, Microsoft Office, Organizational Skills, Problem Solving, Property Management, Real Estate and Tax Research, Sales Software: Sales Force, Social Media
",BPO
27529455," INSTRUCTIONAL DESIGNER Summary Dependable and resourceful Instructor/Trainer, Technical Writer and Instructional Designer who designs documentation, training programs or
curriculums, including classroom lectures, online courses, and self-study sessions, directed at students, employees,
organization members, or those who use the organization's products or services. Accomplishments State of TN Teacher License 474: Business Education Software Expertise: Adobe Acrobat Prof. 9, Adobe Captivate 5, 5.5, 7, 8, Adobe Contribute 4, Adobe Dreamweaver, Adobe InDesign, Adobe PhotoShop, Articulate Studio 9/Storyline, Fireworks ­ Basics, Flash ­ Basics, LMS: Blackboard, SumTotal, Moodle Microsoft Access ­ '03, '07, Microsoft Excel ­ '03, '07, '10, Microsoft Outlook ­ '03, '07, Microsoft PowerPoint ­ '03, '07, '10, Microsoft Publisher ­ '03, '07, Microsoft Word ­ '03, '07, '10, SnagIt. Education University of Memphis 2016 Doctor of Education : Instruction and Curriculum Leadership Instructional Design and Technology City , State GPA: 1st Generation PhD Fellowship Academic Achievement Award Instruction and Curriculum Leadership Instructional Design and Technology 1st Generation PhD Fellowship Academic Achievement Award University of Phoenix 2005 Master of Arts : Adult Education and Distance Learning City , State GPA: GPA: 3.91 Adult Education and Distance Learning GPA: 3.91 University of Memphis 2003 Bachelor of Science : Business Administration Management City , State GPA: Minority Merit Scholar Business Administration Management Minority Merit Scholar Experience Company Name May 2015 to September 2015 Instructional Designer City , State Responsible for designing and developing course modules for the university by working with instructors and internal subject matter experts. Company Name January 2015 to March 2015 Instructional Designer and Technical Writer City , State Responsible for designing and developing instructor-led training for the Nike warehouse distribution center in Memphis, Tennessee. Wrote processes and procedures for warehouse roles and functions. Company Name December 2014 to Current Tutor City , State Club Z Tutoring Cordova, Tennessee Tutor students grades K-12 on Reading, Math, State Standardized Tests, and ACT Test Preparation. Offers assistance with developing study strategies. Works with the student and their parent to develop a tutoring plan to fit their individual needs. Prepare tutoring sessions to ensure the student's academic development. Assess the student's progress through the tutoring sessions. Company Name September 2013 to April 2014 Instructional Designer City , State Responsible for designing and developing 6 online modules for the Introduction to Distance Education course for the TAACCCT grant. International Paper Memphis, Tennessee. Company Name June 2013 to November 2014 Technical Training Manager Performance Improvement Manager City , State Worked collaboratively with business partners and other clinical staff to design and develop appropriate, high quality training interventions and user based documentation to meet business and organizational needs. Managed 2 Instructional Designers and 5 Technicals Writers via interoffice and virtually. Conducted counseling, coaching, and facilitates one-on-one coaching sessions. Facilitated training classes and conducts train-the-trainer workshops. Supervised group of instructional designers and technical writers. Assisted with operations interviewing and selection process. Utilized Information Mapping principles and techniques to create Job Aids, Training Manuals, Standard Operating Procedures, and other reference tools. Developed and created policies and procedures, job aids, training materials, user documentation and website alerts using Information Mapping standards of writing. Participated in Kaizen events for improving company processes and procedures. Company Name August 2012 to October 2012 Remote Instructional Designer City , State Responsible for designing and developing online math courses for the Ferndale School District for high school students using the Moodle LMS. Company Name October 2011 to April 2012 Remote Instructional Designer and Technical Writer City , State Responsible for the development of at least 34 courses which each included a study guide, an eLearning practice, and an eLearning assessment for the Paragon software. Utilized Information Mapping principles and techniques to create Job Aids, Training Manuals, Standard Operating Procedures, and other reference tools. Company Name August 2011 to December 2011 Remote Instructional Designer and Project Manager City , State Responsible for the design and development of a course that provided the residents of UTHSC web-based instruction on how to prevent medical errors when writing prescriptions. Responsible for creating and managing the needs analysis, project plan, and implementation plan for the project. Company Name April 2009 to June 2013 Training Consultant Instructional Designer and Technical Writer City , State Worked collaboratively with business partners and other clinical staff to design and develop appropriate, high quality training interventions and user based documentation to meet business and organizational needs. Designed and developed comprehensive instructor-led, e-learning, self-paced, and blended training classes for operations staff to ensure the established goals and objectives are met. Developed all aspects of training curriculum including courseware, participant guides, facilitator guides, assessments, learning activities, etc. Supervised new hires during classroom facilitation. Facilitated training classes and conducts train-the-trainer workshops. Maintained the knowledge management system by providing on-demand publishing and disseminating urgent ""Alerts"" and other communications throughout the organization. Researched and recommended solutions, resources, and methods to effectively meet training and development needs by identifying and eliminating training gaps. Used Sum Total Learning Management System to publish and disseminate training, track compliance and report progress. Utilized Information Mapping principles and techniques to create Job Aids, Training Manuals, Standard Operating Procedures, and other reference tools. Developed and created policies and procedures, job aids, training materials, user documentation and website alerts using Information Mapping standards of writing. Company Name August 2006 to December 2010 General Education Professor City , State Provided guidance, encouragement, and direction necessary to allow students to achieve established course objectives. Worked within the structure of the syllabus, and acted as an effective classroom manager and advocate participate in the learning process. Participated in school retention initiatives by providing regular, accurate, and timely feedback to students, and the school concerning academics, behavior, attendance, etc. Monitored and managed online classroom learning environment using ALEKS for Algebra classes. Maintained course curriculum and taught material approved from curriculum and developed daily lesson plans to include instructional aids. Maintained expertise in subject area and recommended improvements in curriculum design. Motivated students to actively. Skills academic, Adobe, backup, coaching, conferences, counseling, course development, Crystal Reports, curriculum design, Curriculum Development, Customer Service, Customer Service, data entry, designing, direction, documentation, Information Mapping, instruction, instructor, instructional design, knowledge management, team leader, lesson plans, managing, materials, Math, meetings, mentoring, MS Word, Works, multimedia, needs analysis, Order Entry, organizational, policies, writing prescriptions, processes, progress, Project Management, quality, quick, Reading, sales, Supply Chain, task analysis, teacher, Technical Writing, user documentation, phone, trainer, training materials, Training Manuals, training programs, Tutoring, website, workshops ","
INSTRUCTIONAL DESIGNER
Summary
Dependable and resourceful Instructor/Trainer, Technical Writer and Instructional Designer who designs documentation, training programs or
curriculums, including classroom lectures, online courses, and self-study sessions, directed at students, employees,
organization members, or those who use the organization's products or services.
Accomplishments
State of TN Teacher License 474: Business Education
Software Expertise: Adobe Acrobat Prof. 9, Adobe Captivate 5, 5.5, 7, 8, Adobe Contribute 4, Adobe Dreamweaver, Adobe InDesign, Adobe PhotoShop, Articulate Studio 9/Storyline, Fireworks ­ Basics, Flash ­ Basics, LMS: Blackboard, SumTotal, Moodle Microsoft Access ­ '03, '07, Microsoft Excel ­ '03, '07, '10, Microsoft Outlook ­ '03, '07, Microsoft PowerPoint ­ '03, '07, '10, Microsoft Publisher ­ '03, '07, Microsoft Word ­ '03, '07, '10, SnagIt.
Education
University of Memphis 2016 Doctor of Education : Instruction and Curriculum Leadership Instructional Design and Technology City , State GPA: 1st Generation PhD Fellowship Academic Achievement Award Instruction and Curriculum Leadership Instructional Design and Technology 1st Generation PhD Fellowship Academic Achievement Award
University of Phoenix 2005 Master of Arts : Adult Education and Distance Learning City , State GPA: GPA: 3.91 Adult Education and Distance Learning GPA: 3.91
University of Memphis 2003 Bachelor of Science : Business Administration Management City , State GPA: Minority Merit Scholar Business Administration Management Minority Merit Scholar
Experience
Company Name May 2015 to September 2015 Instructional Designer City , State
Responsible for designing and developing course modules for the university by working with instructors and internal subject matter experts.
Company Name January 2015 to March 2015 Instructional Designer and Technical Writer City , State
Responsible for designing and developing instructor-led training for the Nike warehouse distribution center in Memphis, Tennessee.
Wrote processes and procedures for warehouse roles and functions.
Company Name December 2014 to Current Tutor City , State
Club Z Tutoring Cordova, Tennessee Tutor students grades K-12 on Reading, Math, State Standardized Tests, and ACT Test Preparation.
Offers assistance with developing study strategies.
Works with the student and their parent to develop a tutoring plan to fit their individual needs.
Prepare tutoring sessions to ensure the student's academic development.
Assess the student's progress through the tutoring sessions.
Company Name September 2013 to April 2014 Instructional Designer City , State
Responsible for designing and developing 6 online modules for the Introduction to Distance Education course for the TAACCCT grant.
International Paper Memphis, Tennessee.
Company Name June 2013 to November 2014 Technical Training Manager Performance Improvement Manager City , State
Worked collaboratively with business partners and other clinical staff to design and develop appropriate, high quality training interventions and user based documentation to meet business and organizational needs.
Managed 2 Instructional Designers and 5 Technicals Writers via interoffice and virtually.
Conducted counseling, coaching, and facilitates one-on-one coaching sessions.
Facilitated training classes and conducts train-the-trainer workshops.
Supervised group of instructional designers and technical writers.
Assisted with operations interviewing and selection process.
Utilized Information Mapping principles and techniques to create Job Aids, Training Manuals, Standard Operating Procedures, and other reference tools.
Developed and created policies and procedures, job aids, training materials, user documentation and website alerts using Information Mapping standards of writing.
Participated in Kaizen events for improving company processes and procedures.
Company Name August 2012 to October 2012 Remote Instructional Designer City , State
Responsible for designing and developing online math courses for the Ferndale School District for high school students using the Moodle LMS.
Company Name October 2011 to April 2012 Remote Instructional Designer and Technical Writer City , State
Responsible for the development of at least 34 courses which each included a study guide, an eLearning practice, and an eLearning assessment for the Paragon software.
Utilized Information Mapping principles and techniques to create Job Aids, Training Manuals, Standard Operating Procedures, and other reference tools.
Company Name August 2011 to December 2011 Remote Instructional Designer and Project Manager City , State
Responsible for the design and development of a course that provided the residents of UTHSC web-based instruction on how to prevent medical errors when writing prescriptions.
Responsible for creating and managing the needs analysis, project plan, and implementation plan for the project.
Company Name April 2009 to June 2013 Training Consultant Instructional Designer and Technical Writer City , State
Worked collaboratively with business partners and other clinical staff to design and develop appropriate, high quality training interventions and user based documentation to meet business and organizational needs.
Designed and developed comprehensive instructor-led, e-learning, self-paced, and blended training classes for operations staff to ensure the established goals and objectives are met.
Developed all aspects of training curriculum including courseware, participant guides, facilitator guides, assessments, learning activities, etc.
Supervised new hires during classroom facilitation.
Facilitated training classes and conducts train-the-trainer workshops.
Maintained the knowledge management system by providing on-demand publishing and disseminating urgent ""Alerts"" and other communications throughout the organization.
Researched and recommended solutions, resources, and methods to effectively meet training and development needs by identifying and eliminating training gaps.
Used Sum Total Learning Management System to publish and disseminate training, track compliance and report progress.
Utilized Information Mapping principles and techniques to create Job Aids, Training Manuals, Standard Operating Procedures, and other reference tools.
Developed and created policies and procedures, job aids, training materials, user documentation and website alerts using Information Mapping standards of writing.
Company Name August 2006 to December 2010 General Education Professor City , State
Provided guidance, encouragement, and direction necessary to allow students to achieve established course objectives.
Worked within the structure of the syllabus, and acted as an effective classroom manager and advocate participate in the learning process.
Participated in school retention initiatives by providing regular, accurate, and timely feedback to students, and the school concerning academics, behavior, attendance, etc.
Monitored and managed online classroom learning environment using ALEKS for Algebra classes.
Maintained course curriculum and taught material approved from curriculum and developed daily lesson plans to include instructional aids.
Maintained expertise in subject area and recommended improvements in curriculum design.
Motivated students to actively.
Skills
academic, Adobe, backup, coaching, conferences, counseling, course development, Crystal Reports, curriculum design, Curriculum Development, Customer Service, Customer Service, data entry, designing, direction, documentation, Information Mapping, instruction, instructor, instructional design, knowledge management, team leader, lesson plans, managing, materials, Math, meetings, mentoring, MS Word, Works, multimedia, needs analysis, Order Entry, organizational, policies, writing prescriptions, processes, progress, Project Management, quality, quick, Reading, sales, Supply Chain, task analysis, teacher, Technical Writing, user documentation, phone, trainer, training materials, Training Manuals, training programs, Tutoring, website, workshops
",DESIGNER
24655918," SENIOR GRAPHIC DESIGNER Summary Diverse, results-oriented graphic designer with over 30 years of experience in print, logo design, and dimensional signs. Passionate about comprehensive, strategic and brand-building design. Demonstrated ability to work both independently as well as collaborate in large design teams. Flexible, big picture, out-of-the-box thinker and expert brain-stormer, with special emphasis on conceptual design. Highlights Graphic Design Expertise Creative Design Aptitude Quality Assurance  Team Leadership Adobe CC Suite Strategic Planning Training and Development Corporate Design   ​ Accomplishments
Successfully orchestrated complex projects
from the idea stage
through design, mock-up, and final rendering
to meet customer
expectations, while building
customer loyalty.
Grew
client base through strategic relationship building and
consistently delivering successful campaigns and designs.
Experience 03/2017 to 08/2018 Senior Graphic Designer Company Name － City , State Sketched designs for large home builders, such as Stanley Martin, Ryan Homes, NV Homes, Van Metre Homes,  Stylecraft Homes, Dan Ryan Homes etc.  Adhered to strict branding guidelines when preparing sketches for client review Designed logos, interior acrylic display signs with stand off wall mounts, 3-D signs, impact logo signs, Routed Top signs, whip flags, mailboxes, take one boxes, feather flags, amenity signs,  site ID sign, model ID signs, banners, and more! Prepared all final print files Uploaded sketches and final print file links to Keyed IN initially, and then to Pace Software. Cut vinyl on FC7500 Plotter 01/2005 to 01/2017 Senior Graphic Designer/Production Manager Company Name － City , State Developed creative graphics that simplified complex messages. Recommended techniques, methods and media best suited to produce desired visual effects. Adhered to all corporate brand guidelines when preparing graphic materials. Maximized operational efficiency by mentoring
staff on various customer service initiatives.
Spearheaded and coordinated
graphic design projects from
conception to completion.
Collaborated
with clients to create vision, conceive designs, and
meet tight deadlines daily.  Developed excellent relationships with
multiple vendors and outside
installers to ensure the
success of current and future projects. Created and fashioned highly persuasive
sales and marketing
proposals.
Processed
Estimates, Price Proposals & Invoices and e-mailed
customers via Quick Books.
Printed
in-house designs and customer prepared files on wide format
printer.
05/1995 to 01/2005 Graphic Designer Company Name － City , State Designed interior and exterior signs, banners, trade show graphics, association graphics, dimensional signs, etc Vectorized and designed client logos Cut vinyl on Ioline Graphics Plotter Printed graphics on HP 5500 large format printer Education Liberal Arts Florida State University Panama Canal Branch Visual Communications Art Institute of Pittsburgh － City , State Associates Degree Skills Invoicing: Quick Books Software: Adobe Illustrator CC & CS6, Adobe Photoshop CC, Corel Draw x7, Microsoft Office Suite, Omega Composer  Printers: HP 5500, HP DesignJet L25500  Vinyl Plotters: Summa D120R, Graphtec, Ioline, HS15, FC 7500 Sign Tracking Software: Keyed IN and Pace  Portfolio www.dmohanco.com   Linked In https://www.linkedin.com/in/denyse-mohancographicartist   ","
SENIOR GRAPHIC DESIGNER
Summary
Diverse, results-oriented graphic designer with over 30 years of experience in print, logo design, and dimensional signs. Passionate about comprehensive, strategic and brand-building design. Demonstrated ability to work both independently as well as collaborate in large design teams. Flexible, big picture, out-of-the-box thinker and expert brain-stormer, with special emphasis on conceptual design.
Highlights
Graphic Design Expertise
Creative Design Aptitude
Quality Assurance
 Team Leadership
Adobe CC Suite
Strategic Planning
Training and Development
Corporate Design
  ​
Accomplishments
Successfully orchestrated complex projects
from the idea stage
through design, mock-up, and final rendering
to meet customer
expectations, while building
customer loyalty.
Grew
client base through strategic relationship building and
consistently delivering successful campaigns and designs.
Experience
03/2017 to 08/2018
Senior Graphic Designer Company Name － City , State
Sketched designs for large home builders, such as Stanley Martin, Ryan Homes, NV Homes, Van Metre Homes,  Stylecraft Homes, Dan Ryan Homes etc. 
Adhered to strict branding guidelines when preparing sketches for client review
Designed logos, interior acrylic display signs with stand off wall mounts, 3-D signs, impact logo signs, Routed Top signs, whip flags, mailboxes, take one boxes, feather flags, amenity signs,  site ID sign, model ID signs, banners, and more!
Prepared all final print files
Uploaded sketches and final print file links to Keyed IN initially, and then to Pace Software.
Cut vinyl on FC7500 Plotter
01/2005 to 01/2017
Senior Graphic Designer/Production Manager Company Name － City , State
Developed creative graphics that simplified complex messages.
Recommended techniques, methods and media best suited to produce desired visual effects.
Adhered to all corporate brand guidelines when preparing graphic materials.
Maximized operational efficiency by mentoring
staff on various customer service initiatives.
Spearheaded and coordinated
graphic design projects from
conception to completion.
Collaborated
with clients to create vision, conceive designs, and
meet tight deadlines daily. 
Developed excellent relationships with
multiple vendors and outside
installers to ensure the
success of current and future projects.
Created and fashioned highly persuasive
sales and marketing
proposals.
Processed
Estimates, Price Proposals & Invoices and e-mailed
customers via Quick Books.
Printed
in-house designs and customer prepared files on wide format
printer.
05/1995 to 01/2005
Graphic Designer Company Name － City , State
Designed interior and exterior signs, banners, trade show graphics, association graphics, dimensional signs, etc
Vectorized and designed client logos
Cut vinyl on Ioline Graphics Plotter
Printed graphics on HP 5500 large format printer
Education
Liberal Arts Florida State University Panama Canal Branch
Visual Communications Art Institute of Pittsburgh － City , State Associates Degree
Skills
Invoicing: Quick Books
Software: Adobe Illustrator CC & CS6, Adobe Photoshop CC, Corel Draw x7, Microsoft Office Suite, Omega Composer 
Printers: HP 5500, HP DesignJet L25500 
Vinyl Plotters: Summa D120R, Graphtec, Ioline, HS15, FC 7500
",DESIGNER
25038571," DIGITAL PROJECT MANAGER Skills Strong quantitative and qualitative problem solving skills. Excellence in digital marketing including Facebook, Twitter, Google+, and LinkedIn. Experience 02/2017 to Current Digital Project Manager Company Name － City , State Responsible for managing digital projects and bringing teams together to make things happen. Leading, empowering, facilitating and communicating. Used data from marketing analysis and reporting to drive sales and business development goals. Organize and oversee all promotional activities, including major events with operating budgets up to $20,000. Created a cradle to grave marketing approach that began with initial marketing outreach and ends with data tracking and analytics. Created metrics to evaluate: Who is visiting 6 Salon in digital and in social media spaces, what marketing channels are driving customers, which customers are best driving revenue, and what is the lifetime value of a customer. 05/2015 to 02/2017 Marketing Associate Company Name － City , State Develop comprehensive marketing strategy for 6 Salon based on corporate goals and objectives. Daily management of social media platforms, as well as real time analytics of performance goals. Perform primary research activities, and evaluate market opportunity based on secondary research. ACCOMPLISHMENTS. Developed and executed social media strategies, which has increased our online presence by 400%. Used data from marketing analysis and reporting to drive sales and business development goals. Organize and oversee all promotional activities, including major events with operating budgets up to $20,000. Created a cradle to grave marketing approach that began with initial marketing outreach and ends with data tracking and analytics. Created metrics to evaluate: Who is visiting 6 Salon in digital and in social media spaces, what marketing channels are driving customers, which customers are best driving revenue, and what is the lifetime value of a customer. 05/2012 to Current Director Company Name － City , State Develop comprehensive marketing strategy for 6 Salon based on corporate goals and objectives. Daily management of social media platforms, as well as real time analytics of performance goals. Perform primary research activities, and evaluate market opportunity based on secondary research. ACCOMPLISHMENTS. Developed and executed social media strategies, which has increased our online presence by 400%. Used data from marketing analysis and reporting to drive sales and business development goals. Organize and oversee all promotional activities, including major events with operating budgets up to $20,000. Created a cradle to grave marketing approach that began with initial marketing outreach and ends with data tracking and analytics. Created metrics to evaluate: Who is visiting 6 Salon in digital and in social media spaces, what marketing channels are driving customers, which customers are best driving revenue, and what is the lifetime value of a customer. 08/2004 to Current Stylist / Product Sales Company Name － City , State Create and maintain a loyal customer base. Use both creative styling techniques to expand the reputation and reach of 6 Salon. Drive new product sales to existing customers, while growing marketshare for 6
Salon. ACCOMPLISHMENTS. Ranked #1 out of 45 sales representatives for promotion and sales of high end hair products. Established a loyal customer base in a saturated marketplace, leading to client referrals, and increased marketshare. Created an efficient supply chain within 6 Salon to manage clients, existing inventory, and the procurement of new inventory. Recognized for having the highest client retention rate at 52%. 05/2011 to 09/2011 Lead Intern Company Name － City , State Marketing and Research
Responsibilities: Henkel is a $20 Billion USD corporation in the Aerospace, Automotive, Industrial, and Cosmetics markets. Their brands include: Dial Soap, Loctite, Purex, Schwarzkopf, and Got2B. Responsible for marketing and PR activities in the Cosmetics Division. ACCOMPLISHMENTS. Cross-functional team lead on an innovative new product launch. Utilized secondary research to gain insights regarding product performance needs. Managed design development of packaged products. Managed consumer events from planning to public relations. Worked on the design and production of sales collateral and marketing materials. Analysis of competitive and house brand marketing data focusing on the ""Got To Be"" Product line. Earned promotion to become head intern for the Vice President of Marketing. Education and Training 2014 Bachelor of Science : Marketing and Business Management Oakland University Marketing and Business Management Skills approach, Automotive, brand marketing, budgets, business development, competitive, client, clients, driving, functional, inventory, team lead, managing, marketing analysis, Marketing and Research, marketing strategy, marketing, market, marketing materials, PR, problem solving skills, procurement, promotion, public relations, real time, reporting, research, sales, Soap, social media platforms, supply chain ","
DIGITAL PROJECT MANAGER
Skills
Strong quantitative and qualitative problem solving skills. Excellence in digital marketing including Facebook, Twitter, Google+, and LinkedIn.
Experience
02/2017 to Current
Digital Project Manager Company Name － City , State
Responsible for managing digital projects and bringing teams together to make things happen.
Leading, empowering, facilitating and communicating.
Used data from marketing analysis and reporting to drive sales and business development goals.
Organize and oversee all promotional activities, including major events with operating budgets up to $20,000.
Created a cradle to grave marketing approach that began with initial marketing outreach and ends with data tracking and analytics.
Created metrics to evaluate: Who is visiting 6 Salon in digital and in social media spaces, what marketing channels are driving customers, which customers are best driving revenue, and what is the lifetime value of a customer.
05/2015 to 02/2017
Marketing Associate Company Name － City , State
Develop comprehensive marketing strategy for 6 Salon based on corporate goals and objectives.
Daily management of social media platforms, as well as real time analytics of performance goals.
Perform primary research activities, and evaluate market opportunity based on secondary research.
ACCOMPLISHMENTS.
Developed and executed social media strategies, which has increased our online presence by 400%.
Used data from marketing analysis and reporting to drive sales and business development goals.
Organize and oversee all promotional activities, including major events with operating budgets up to $20,000.
Created a cradle to grave marketing approach that began with initial marketing outreach and ends with data tracking and analytics.
Created metrics to evaluate: Who is visiting 6 Salon in digital and in social media spaces, what marketing channels are driving customers, which customers are best driving revenue, and what is the lifetime value of a customer.
05/2012 to Current
Director Company Name － City , State
Develop comprehensive marketing strategy for 6 Salon based on corporate goals and objectives.
Daily management of social media platforms, as well as real time analytics of performance goals.
Perform primary research activities, and evaluate market opportunity based on secondary research.
ACCOMPLISHMENTS.
Developed and executed social media strategies, which has increased our online presence by 400%.
Used data from marketing analysis and reporting to drive sales and business development goals.
Organize and oversee all promotional activities, including major events with operating budgets up to $20,000.
Created a cradle to grave marketing approach that began with initial marketing outreach and ends with data tracking and analytics.
Created metrics to evaluate: Who is visiting 6 Salon in digital and in social media spaces, what marketing channels are driving customers, which customers are best driving revenue, and what is the lifetime value of a customer.
08/2004 to Current
Stylist / Product Sales Company Name － City , State
Create and maintain a loyal customer base.
Use both creative styling techniques to expand the reputation and reach of 6 Salon.
Drive new product sales to existing customers, while growing marketshare for 6
Salon.
ACCOMPLISHMENTS.
Ranked #1 out of 45 sales representatives for promotion and sales of high end hair products.
Established a loyal customer base in a saturated marketplace, leading to client referrals, and increased marketshare.
Created an efficient supply chain within 6 Salon to manage clients, existing inventory, and the procurement of new inventory.
Recognized for having the highest client retention rate at 52%.
05/2011 to 09/2011
Lead Intern Company Name － City , State
Marketing and Research
Responsibilities: Henkel is a $20 Billion USD corporation in the Aerospace, Automotive, Industrial, and Cosmetics markets.
Their brands include: Dial Soap, Loctite, Purex, Schwarzkopf, and Got2B.
Responsible for marketing and PR activities in the Cosmetics Division.
ACCOMPLISHMENTS.
Cross-functional team lead on an innovative new product launch.
Utilized secondary research to gain insights regarding product performance needs.
Managed design development of packaged products.
Managed consumer events from planning to public relations.
Worked on the design and production of sales collateral and marketing materials.
Analysis of competitive and house brand marketing data focusing on the ""Got To Be"" Product line.
Earned promotion to become head intern for the Vice President of Marketing.
Education and Training
2014
Bachelor of Science : Marketing and Business Management Oakland University Marketing and Business Management
Skills
approach, Automotive, brand marketing, budgets, business development, competitive, client, clients, driving, functional, inventory, team lead, managing, marketing analysis, Marketing and Research, marketing strategy, marketing, market, marketing materials, PR, problem solving skills, procurement, promotion, public relations, real time, reporting, research, sales, Soap, social media platforms, supply chain
",DIGITAL-MEDIA
20993320," HR COORDINATOR Summary From
my first job as a retail salesperson, I had a passion for leadership and the development of others.  As a Human Resources professional I have had
the privilege of working with new staff members to help them be successful in
the organization. My Human Resources experience is comprised of Generalist
responsibilities where I have been able to contribute to the betterment of the
organization and play a key role in increasing retention for my employer.   Highlights HR policies and procedures expertise Employee handbook development Staff training and development New employee on-boarding Off-boarding Employment law knowledge Payroll expertise Benefits administrator Organized Maintains confidentiality Microsoft Office Suite  Accomplishments Revamped the orientation process for all new hires, which was implemented company-wide. Earned special recognition for designing and completing a two-year restructuring project of 20+ years of volunteer records. Received employee of the year for outstanding and dedicated service. Appointed to the Business Processes team - a select group who analyzes and restructures business process for the organization. Experience Company Name City , State HR COORDINATOR 12/2011 to Current Girl Scouts of Gulfcoast Florida is the premier leadership development organization for girls. 
I was brought on board to implement new technology to manage volunteer
information, to progress the on-boarding program for newly hired employees and
to engage in all aspects of Human Resources.    I was able to improve how the organization manages its volunteer information and approvals by learning, implementing, and training others on a new computer program.   I have successfully overseen the volunteer approval process which includes background screening.  1000+ new volunteers and 1000+ existing volunteers are re-screened each year to ensure a safe environment for girls.  This experience has provided me with a t horough understanding of background screening laws, required notification, and maintenance of records.  Design new employee packages and send them via mail and e-mail. Resolve personnel issues regarding human resources matters needing clarification, submissions and corrections. Post and audit job postings for old, pending, on-hold and draft positions. Draft department-specific employee announcements. Explain human resources policies and procedures to all employees. Manage communication regarding employee orientation and open enrollment for benefits. Offer consistent payroll disbursement with accurate record keeping of employee PTO and vacation accruals. Process all salary changes stemming from merit increases, promotions, bonuses and pay adjustments. Address inquires from employees and management regarding new-hire activity and ongoing employee relation issues. Work with senior-level management to create fair and consistent HR policies and procedures. Guid clients on how to conduct background checks and verify references. Successfully advanced the on-boarding process by creating a positive, comprehensive new hire experience; conduct all new hire training; oversee completion of required paperwork and documentation. Manage employee benefits enrollment and termination; comprehensive knowledge of benefit details. Key contributor to the revision of corporate background screening policy, practices, and legal adherence. Company Name City , State HUMAN RESOURCES/OFFICE MANAGER 06/2003 to 04/2011 Conducted benefits administration for benefit-eligible employees. Worked with senior-level management to create fair and consistent HR policies and procedures. Developed an employee handbook, including content and layout. Guided the development and management of HR operations and processes for the organization. Created and managed confidential personnel records. Managed personnel files according to policy and federal and state law and regulations. Generated employee tracking reports each month. Offered consistent payroll disbursement with accurate record keeping of employee PTO and vacation accruals. Managed communication regarding employee orientation and open enrollment for benefits. Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections. Planned and led training programs on staff development. Provided support for CEO and sales team in managing operation work flow. Handled and processed confidential client information. Education Master of Arts : Organizational Leadership 2011 Regent University , City , State Minor in Organizational Development Consulting Bachelor of Science : Apparel and Merchandising 1991 Colorado State University , City , State Professional Affiliations Professional development courses completed:  10-week PHR/SPHR preparation course (2013),  Girl Scout University Leadership Series (2014) Professional memberships: Society for Human Resource Management (SHRM) 2009 - 2013, Sarasota Human Resource Association (SHRA) 2010 - 2014,  Founding Member, Zeta Tau Alpha Sorority, Colorado State University Skills Creative problem solving skills; o rganized with attention to detail; c omputer proficient;  customer service; b enefits; p ayroll; r ecords management; e mployee relations; o n-boarding and training;  HRIS;  MS Office Suite;  ADP and Sage payroll. ","
HR COORDINATOR
Summary
From
my first job as a retail salesperson, I had a passion for leadership and the development of others.  As a Human Resources professional I have had
the privilege of working with new staff members to help them be successful in
the organization. My Human Resources experience is comprised of Generalist
responsibilities where I have been able to contribute to the betterment of the
organization and play a key role in increasing retention for my employer.  
Highlights
HR policies and procedures expertise
Employee handbook development
Staff training and development
New employee on-boarding
Off-boarding
Employment law knowledge
Payroll expertise
Benefits administrator
Organized
Maintains confidentiality
Microsoft Office Suite 
Accomplishments
Revamped the orientation process for all new hires, which was implemented company-wide. Earned special recognition for designing and completing a two-year restructuring project of 20+ years of volunteer records. Received employee of the year for outstanding and dedicated service. Appointed to the Business Processes team - a select group who analyzes and restructures business process for the organization.
Experience
Company Name City , State HR COORDINATOR 12/2011 to Current
Girl Scouts of Gulfcoast Florida is the premier leadership development organization for girls. 
I was brought on board to implement new technology to manage volunteer
information, to progress the on-boarding program for newly hired employees and
to engage in all aspects of Human Resources.   
I was able to improve how the organization manages its volunteer information and approvals by learning, implementing, and training others on a new computer program.   I have successfully overseen the volunteer approval process which includes background screening.  1000+ new volunteers and 1000+ existing volunteers are re-screened each year to ensure a safe environment for girls.  This experience has provided me with a t horough understanding of background screening laws, required notification, and maintenance of records. 
Design new employee packages and send them via mail and e-mail.
Resolve personnel issues regarding human resources matters needing clarification, submissions and corrections.
Post and audit job postings for old, pending, on-hold and draft positions.
Draft department-specific employee announcements.
Explain human resources policies and procedures to all employees.
Manage communication regarding employee orientation and open enrollment for benefits.
Offer consistent payroll disbursement with accurate record keeping of employee PTO and vacation accruals.
Process all salary changes stemming from merit increases, promotions, bonuses and pay adjustments.
Address inquires from employees and management regarding new-hire activity and ongoing employee relation issues.
Work with senior-level management to create fair and consistent HR policies and procedures.
Guid clients on how to conduct background checks and verify references.
Successfully advanced the on-boarding process by creating a positive, comprehensive new hire experience; conduct all new hire training; oversee completion of required paperwork and documentation.
Manage employee benefits enrollment and termination; comprehensive knowledge of benefit details.
Key contributor to the revision of corporate background screening policy, practices, and legal adherence.
Company Name City , State HUMAN RESOURCES/OFFICE MANAGER 06/2003 to 04/2011
Conducted benefits administration for benefit-eligible employees.
Worked with senior-level management to create fair and consistent HR policies and procedures.
Developed an employee handbook, including content and layout.
Guided the development and management of HR operations and processes for the organization.
Created and managed confidential personnel records.
Managed personnel files according to policy and federal and state law and regulations.
Generated employee tracking reports each month.
Offered consistent payroll disbursement with accurate record keeping of employee PTO and vacation accruals.
Managed communication regarding employee orientation and open enrollment for benefits.
Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
Planned and led training programs on staff development.
Provided support for CEO and sales team in managing operation work flow.
Handled and processed confidential client information.
Education
Master of Arts : Organizational Leadership 2011 Regent University , City , State
Minor in Organizational Development Consulting
Bachelor of Science : Apparel and Merchandising 1991 Colorado State University , City , State
Professional Affiliations
Professional development courses completed:  10-week PHR/SPHR preparation course (2013),  Girl Scout University Leadership Series (2014)
Professional memberships: Society for Human Resource Management (SHRM) 2009 - 2013, Sarasota Human Resource Association (SHRA) 2010 - 2014,  Founding Member, Zeta Tau Alpha Sorority, Colorado State University
Skills
Creative problem solving skills; o rganized with attention to detail; c omputer proficient;  customer service; b enefits; p ayroll; r ecords management; e mployee relations; o n-boarding and training;  HRIS;  MS Office Suite;  ADP and Sage payroll.
",HR
15423153," BUSINESS DEVELOPMENT REP Summary Results-oriented, high-energy, ambitious marketing professional, with a successful record of accomplishments. 10+ years' experience in sales, marketing, and business development. Passionate, skilled social media expert with five years of experience managing professional social media accounts and content marketing.
Major strengths include strong team leadership, excellent communication skills, competency, versatility, attention to detail, as well as supervisory skills including hiring, termination, scheduling, training, and other administrative tasks. Thrives in fast-paced environments and adheres to tight deadlines using time management. Thorough knowledge of current and emerging digital marketing trends with a clear vision to accomplish company goals. Proven ability to drive company growth and brand awareness through creative and highly effective communications. Recognized by co-workers and managers for being a positive, self-starter with an exceptional work ethic and the ability to multi-task. Three years of working in a virtual environment while maintaining a record of exceeding monthly goals. Experience Company Name September 2015 to July 2017 Business Development Rep City , State Reached daily goal set by the company 90% of each month by generating warm leads for contracted vendors
sales teams who provide business technology services. Met revenue and lead generation goals by means of proactive outbound prospecting making 200+ calls
per day. Used strong selling and influencing skills to qualify an average of 10-15 quality leads per day. Logged customer contacts and exceptional notes in company CRM, Halo. Attended sales meetings, vendor training, local trade shows to stay current on technology and SaaS. Company Name January 2015 to February 2017 City , State Created and managed new social media profiles for Drycon Carpets Nashville and within 3 months they
achieved the highest month of sales in June 2016. In July 2016 the sales increased by 22%. Planned and executed successful SEO and PPC campaigns using AdSense and AdWords. Implemented current marketing trends within digital strategies for projects throughout various industries. Designed responsive, user-friendly websites for clients in various B2B and B2C industries to build brand
awareness, increase online traffic and generate new and repeat sales via WordPress, Wix, and GoDaddy
platforms. Implemented and managed SEO best practices for websites, social media posts, blogs and other online
content. Used keyword analysis based on industry using SpyFu and Jaxxy. Created and implemented automated email marketing campaigns using MailChimp, Hubspot, and AWeber. Created, managed, and/or updated social media presence including industry specific content and optimized
posts by using Hootsuite, Buffer, and Co-Schedule. Optimized and planned successful online marketing ads to targeted audiences based on budget spend
provided by clients via Facebook Ads, Twitter Ads, Instagram. Company Name March 2008 to May 2014 Business Development Coordinator City , State Responsible for on-boarding and operations: 4 new customers in 2012 that represented over $2.25M of the
annual revenue and 10 new customers in 2013 with top-line contribution to the organization of $5.6M which
equaled 18% YTD growth and 102% to plan. Key account relationship management for top 3 fulfillment customers: saved $400,000 of business to
competitive threat, despite 4% higher price. Worked cross-functionally with IT and operations to implement B2B solutions that were client specific. Oversight of margin management, impacting a 1.25% improvement in profitability in a competitive wholesale
distribution business. Achieved new account sales quota 6 out of 7 years at 97.5% to plan. Key contributor to a start-up business unit/division implementing e-commerce - a fulfillment solution
which resulted in $1.2+M first year of launch. Assisted in designing literature, webinar content, education materials, and internal/external communication
of value proposition to prospective customers, still utilized today. Managed enrollment and booth set-up for multiple trade association/shows per year. Recruited 28 multi-million dollar distributor accounts over 3 years. Co-managed travel and expense budget to plan in excess of $56K annually. Coordinated travel and support required to service high profile customers. Briefed VP of Business Development on day-to-day issues affecting business development and identified areas
of opportunity and improvement. Designed and created marketing collateral for sales meetings, trade shows and company executives, saving
NDC thousands of dollars on creative outsourcing each year. Implemented and evolved high-impact strategies to target new business opportunities and tap into new
markets. Developed and improved marketing and promotional opportunities for non-traditional markets and
new/existing member recruitment. Monitored market conditions, product innovations, competitor activity, and adjusted sales approach to
address latest market developments with existing and future accounts. Delivered exceptional customer service to existing accounts and prospects to strengthen customer loyalty. Provided executive level administrative duties as needed including . January 2005 to January 2008 Assistant Site Manager City , State Assisted in managing a team of 5 professionals and performed administrative duties as needed. Performed managerial duties in the absence of the Site Manager to keep business activities progressing. Served as a mentor to junior team members and influenced them to grow professionally within the company. Streamlined strategic initiatives to ensure the maximum amount of mortgage loans were closed each month
for Regions Bank. Created new processes and systems that were implemented to increase customer service satisfaction. Resolved data issues for completed appraisals and title work in a timely manner before submitting completed
documents to Regions mortgage processing center. Managed quality communication, customer support and product representation for top client, Regions Bank. Education and Training Full Sail University Masters of Science : Internet Marketing Internet Marketing University of Phoenix Bachelors of Science : Marketing Business Marketing Business July 2016 Accredited in Medical Sales - HIDA - January 2010-January 2013
Digital Marketing - Shaw Academy - August 2016 Blogging and Content Management - Shaw Academy - February 2017 Web Development - Shaw Academy - Skills administrative duties, Ad, Ads, approach, B2B, Budget Planning, budget, business development, competitive, content, Content Management, CRM, client, clients, customer service, customer support, designing, e-commerce, E-mail, email, Google Analytics, HTML, Image, notes, managerial, managing, Marketing Strategy, marketing, market, marketing collateral, materials, Medical Sales, meetings, mentor, 97, mortgage loans, online marketing, processes, Project Management, quality, recruitment, relationship management, selling, sales, strategic, trade shows, Web Development, websites ","
BUSINESS DEVELOPMENT REP
Summary
Results-oriented, high-energy, ambitious marketing professional, with a successful record of accomplishments. 10+ years' experience in sales, marketing, and business development. Passionate, skilled social media expert with five years of experience managing professional social media accounts and content marketing.
Major strengths include strong team leadership, excellent communication skills, competency, versatility, attention to detail, as well as supervisory skills including hiring, termination, scheduling, training, and other administrative tasks. Thrives in fast-paced environments and adheres to tight deadlines using time management. Thorough knowledge of current and emerging digital marketing trends with a clear vision to accomplish company goals. Proven ability to drive company growth and brand awareness through creative and highly effective communications. Recognized by co-workers and managers for being a positive, self-starter with an exceptional work ethic and the ability to multi-task. Three years of working in a virtual environment while maintaining a record of exceeding monthly goals.
Experience
Company Name September 2015 to July 2017 Business Development Rep City , State
Reached daily goal set by the company 90% of each month by generating warm leads for contracted vendors
sales teams who provide business technology services.
Met revenue and lead generation goals by means of proactive outbound prospecting making 200+ calls
per day.
Used strong selling and influencing skills to qualify an average of 10-15 quality leads per day.
Logged customer contacts and exceptional notes in company CRM, Halo.
Attended sales meetings, vendor training, local trade shows to stay current on technology and SaaS.
Company Name January 2015 to February 2017 City , State
Created and managed new social media profiles for Drycon Carpets Nashville and within 3 months they
achieved the highest month of sales in June 2016.
In July 2016 the sales increased by 22%.
Planned and executed successful SEO and PPC campaigns using AdSense and AdWords.
Implemented current marketing trends within digital strategies for projects throughout various industries.
Designed responsive, user-friendly websites for clients in various B2B and B2C industries to build brand
awareness, increase online traffic and generate new and repeat sales via WordPress, Wix, and GoDaddy
platforms.
Implemented and managed SEO best practices for websites, social media posts, blogs and other online
content.
Used keyword analysis based on industry using SpyFu and Jaxxy.
Created and implemented automated email marketing campaigns using MailChimp, Hubspot, and AWeber.
Created, managed, and/or updated social media presence including industry specific content and optimized
posts by using Hootsuite, Buffer, and Co-Schedule.
Optimized and planned successful online marketing ads to targeted audiences based on budget spend
provided by clients via Facebook Ads, Twitter Ads, Instagram.
Company Name March 2008 to May 2014 Business Development Coordinator City , State
Responsible for on-boarding and operations: 4 new customers in 2012 that represented over $2.25M of the
annual revenue and 10 new customers in 2013 with top-line contribution to the organization of $5.6M which
equaled 18% YTD growth and 102% to plan.
Key account relationship management for top 3 fulfillment customers: saved $400,000 of business to
competitive threat, despite 4% higher price.
Worked cross-functionally with IT and operations to implement B2B solutions that were client specific.
Oversight of margin management, impacting a 1.25% improvement in profitability in a competitive wholesale
distribution business.
Achieved new account sales quota 6 out of 7 years at 97.5% to plan.
Key contributor to a start-up business unit/division implementing e-commerce - a fulfillment solution
which resulted in $1.2+M first year of launch.
Assisted in designing literature, webinar content, education materials, and internal/external communication
of value proposition to prospective customers, still utilized today.
Managed enrollment and booth set-up for multiple trade association/shows per year.
Recruited 28 multi-million dollar distributor accounts over 3 years.
Co-managed travel and expense budget to plan in excess of $56K annually.
Coordinated travel and support required to service high profile customers.
Briefed VP of Business Development on day-to-day issues affecting business development and identified areas
of opportunity and improvement.
Designed and created marketing collateral for sales meetings, trade shows and company executives, saving
NDC thousands of dollars on creative outsourcing each year.
Implemented and evolved high-impact strategies to target new business opportunities and tap into new
markets.
Developed and improved marketing and promotional opportunities for non-traditional markets and
new/existing member recruitment.
Monitored market conditions, product innovations, competitor activity, and adjusted sales approach to
address latest market developments with existing and future accounts.
Delivered exceptional customer service to existing accounts and prospects to strengthen customer loyalty.
Provided executive level administrative duties as needed including .
January 2005 to January 2008 Assistant Site Manager City , State
Assisted in managing a team of 5 professionals and performed administrative duties as needed.
Performed managerial duties in the absence of the Site Manager to keep business activities progressing.
Served as a mentor to junior team members and influenced them to grow professionally within the company.
Streamlined strategic initiatives to ensure the maximum amount of mortgage loans were closed each month
for Regions Bank.
Created new processes and systems that were implemented to increase customer service satisfaction.
Resolved data issues for completed appraisals and title work in a timely manner before submitting completed
documents to Regions mortgage processing center.
Managed quality communication, customer support and product representation for top client, Regions Bank.
Education and Training
Full Sail University Masters of Science : Internet Marketing Internet Marketing
University of Phoenix Bachelors of Science : Marketing Business Marketing Business
July 2016 Accredited in Medical Sales - HIDA - January 2010-January 2013
Digital Marketing - Shaw Academy -
August 2016 Blogging and Content Management - Shaw Academy -
",BUSINESS-DEVELOPMENT
27689009," DETECTIVE Summary Law Enforcement professional with 24 years experience investigating insurance fraud, to include, health care provider/billing fraud, disability, workers' compensation and premium fraud, property & casualty fraud and staged automobile collisions. Knowledgeable in related crimes such as tax evasion, grand theft, identity theft, mail fraud, arson, and Medi-Cal/Medicare fraud. Intricately connected to the insurance industry and allied law enforcement agencies in the pursuit to combat fraud. Highlights Detective assigned to Health care/disability Fraud Program Member of the San Diego Medical Fraud Task Force Public speaking/outreach to insurance industry and law enforcement Awarded officer of the year 2011 by my peers 100% conviction rate Presenter for the CA District Attorney's Association, the Northern California Fraud Investigators Association and the Southern California Fraud Investigators Association Detailed report writing Team Leader/On-Site Supervisor when executing Search and Arrest warrants Experience Company Name City , State Detective 06/1995 to Current Assigned to CDI's health care and disability fraud program since October 2010. Obtained a conviction in the largest disability and long term care fraud case in the history of San Diego County. Investigate diverse and complex cases involving both single and multiple suspects. Work cases independently with little to no supervision. Extensive networking with allied law enforcement agencies, NICB, as well as, with special investigative units and claims managers of several insurance companies. Generate FD-1's from consumer complaints and competently evaluate the evidentiary merit and strength of each referral. Able to identify ""red flags"" and create appropriate case investigative plans. Write, obtain judicial approval for, and execute search and arrest warrants. Serve as both team leader and on-site supervisor when executing same. Gather and analyze evidence such as billing and medical records, claims records, payroll and personnel records, insurance policies, police reports and photographs, and consider appropriate criminal statutes for the case. Conduct interviews, interrogations and obtain confessions. Conduct skip tracing and locate witnesses using databases and field work. Maintain an excellent working relationship with the San Diego District Attorney's Office. Served as the first CDI detective assigned to the DA Premium Fraud task force and later assigned to the new Urban Grant task force. Testify in court, including grand jury cases and have testified as an expert witness on premium fraud. Conduct surveillance; both stationary and mobile. Firearms instructor for six years. Serve as field training officer and mentor to peers. Company Name City , State Senior Special Investigator 09/1990 to 06/1995 Investigated complex cases involving crimes of employer tax evasion, disability fraud, unemployment fraud, check forgery and related crimes. Wrote and served search warrants, conducted interviews/interrogations, submitted cases for successful criminal prosecution, testified in court, made arrests, was a defensive tactics instructor. Later assigned to the Professional Standards Unit and conducted background investigations on peace officer candidates, investigated crimes of embezzlement, forgery, sexual harassment, employee misconduct and threats to department employees. Company Name City , State Special Investigator 08/1989 to 09/1990 Investigated violations of the Penal Code and Business and Professions Code, issued citations, conducted undercover operations, gathered evidence, submitted cases for successful criminal complaints, testified in court. Proficiencies Writing FD-1's from consumer complaints Identifying ""red flags"" and evaluating fraud referrals Outreach, consumer and industry training Conduct interviews and interrogations Microsoft Office suite Use of database searches/methodologies Skip tracing and witness locating Obtaining judicial approval for Search and Arrest warrants Execute Search and Arrest Warrants Testify in court, to include, grand jury. Testified as expert witness Surveillance (stationary and mobile) Use of firearms Emergency Vehicle Operations Education Bachelor of Arts : Criminal Justice California State University, Fullerton , City , State , USA Law Enforcement courses CA Peace Officer Standards and Training (P.O.S.T.) Specialized Law Enforcement Advanced P.O.S.T. certificate. Courses include, but are not limited to, health care fraud, staged auto collisions, workers' compensation fraud, identity theft, interview and interrogation, arrest and control/defensive tactics, sexual harassment, cultural diversity and racial profiling, internal affairs investigations, advanced firearms, chain of custody evidence handling, search warrant procedures, communication and fire investigation, organized crime, emergency vehicle operation, first aid/CPR, building entry/mechanical breaching and more. ","
DETECTIVE
Summary
Law Enforcement professional with 24 years experience investigating insurance fraud, to include, health care provider/billing fraud, disability, workers' compensation and premium fraud, property & casualty fraud and staged automobile collisions. Knowledgeable in related crimes such as tax evasion, grand theft, identity theft, mail fraud, arson, and Medi-Cal/Medicare fraud. Intricately connected to the insurance industry and allied law enforcement agencies in the pursuit to combat fraud.
Highlights
Detective assigned to Health care/disability Fraud Program
Member of the San Diego Medical Fraud Task Force
Public speaking/outreach to insurance industry and law enforcement
Awarded officer of the year 2011 by my peers
100% conviction rate
Presenter for the CA District Attorney's Association, the Northern California Fraud Investigators Association and the Southern California Fraud Investigators Association
Detailed report writing
Team Leader/On-Site Supervisor when executing Search and Arrest warrants
Experience
Company Name City , State Detective 06/1995 to Current
Assigned to CDI's health care and disability fraud program since October 2010. Obtained a conviction in the largest disability and long term care fraud case in the history of San Diego County. Investigate diverse and complex cases involving both single and multiple suspects. Work cases independently with little to no supervision. Extensive networking with allied law enforcement agencies, NICB, as well as, with special investigative units and claims managers of several insurance companies. Generate FD-1's from consumer complaints and competently evaluate the evidentiary merit and strength of each referral. Able to identify ""red flags"" and create appropriate case investigative plans. Write, obtain judicial approval for, and execute search and arrest warrants. Serve as both team leader and on-site supervisor when executing same. Gather and analyze evidence such as billing and medical records, claims records, payroll and personnel records, insurance policies, police reports and photographs, and consider appropriate criminal statutes for the case. Conduct interviews, interrogations and obtain confessions. Conduct skip tracing and locate witnesses using databases and field work. Maintain an excellent working relationship with the San Diego District Attorney's Office. Served as the first CDI detective assigned to the DA Premium Fraud task force and later assigned to the new Urban Grant task force. Testify in court, including grand jury cases and have testified as an expert witness on premium fraud. Conduct surveillance; both stationary and mobile. Firearms instructor for six years. Serve as field training officer and mentor to peers.
Company Name City , State Senior Special Investigator 09/1990 to 06/1995
Investigated complex cases involving crimes of employer tax evasion, disability fraud, unemployment fraud, check forgery and related crimes. Wrote and served search warrants, conducted interviews/interrogations, submitted cases for successful criminal prosecution, testified in court, made arrests, was a defensive tactics instructor. Later assigned to the Professional Standards Unit and conducted background investigations on peace officer candidates, investigated crimes of embezzlement, forgery, sexual harassment, employee misconduct and threats to department employees.
Company Name City , State Special Investigator 08/1989 to 09/1990
Investigated violations of the Penal Code and Business and Professions Code, issued citations, conducted undercover operations, gathered evidence, submitted cases for successful criminal complaints, testified in court.
Proficiencies
Writing FD-1's from consumer complaints
Identifying ""red flags"" and evaluating fraud referrals
Outreach, consumer and industry training
Conduct interviews and interrogations
Microsoft Office suite
Use of database searches/methodologies
Skip tracing and witness locating
Obtaining judicial approval for Search and Arrest warrants
Execute Search and Arrest Warrants
Testify in court, to include, grand jury. Testified as expert witness
Surveillance (stationary and mobile)
Use of firearms
Emergency Vehicle Operations
Education
Bachelor of Arts : Criminal Justice California State University, Fullerton , City , State , USA
Law Enforcement courses CA Peace Officer Standards and Training (P.O.S.T.)
Specialized Law Enforcement Advanced P.O.S.T. certificate. Courses include, but are not limited to, health care fraud, staged auto collisions, workers' compensation fraud, identity theft, interview and interrogation, arrest and control/defensive tactics, sexual harassment, cultural diversity and racial profiling, internal affairs investigations, advanced firearms, chain of custody evidence handling, search warrant procedures, communication and fire investigation, organized crime, emergency vehicle operation, first aid/CPR, building entry/mechanical breaching and more.
",AGRICULTURE
24889109," INFORMATION TECHNOLOGY SPECIALIST Summary Security+ Certified LAN/WAN (T1, Frame Relay, TCP/IP) IAVA Routers/Firewalls/Switches/Wi-Fi/VPN Network and Information Systems Defense Level 1 and 2 Technical Support Cable Systems Installer/Maintainer Imaging/Base lining Current TS-SCI Clearance LOS Line of Sight Radio CPOF/VOIP Videoconferencing Technologies Network and Server Administration Government Security Disaster Recovery/Backups Accomplishments Information Technology Deployed and managed CPN, LOS, SPAWAR, AFN, LAN/WAN Architectures and Active Directory domains for over 50 SIPR/NIPR IS and VOIP subscribers in hostile combat operations Windows 7 integration of over 520 systems throughout the Stuttgart Garrison Command Disaster Recovery/Backup systems prevented loss of critical data Technical Support/Service 3 years experience in high visibility support roles centered on Microsoft technologies and information security Strong understanding of workflow / business process, support roles in organizations Multiple awards for proven performance Management Squad Leader / Shift Leader Strong leadership skills / Excellent interpersonal skills Presentations / Training / Documentation Standard Operating Procedures development Experience Information Technology Specialist Company Name Information Systems Specialist 07/2011 to 12/2012 Company Name City Level 1 and 2 Technical Support during Strategic Operations in Stuttgart, Germany for classified and unclassified systems. Trained proficiently in Information Assurance security. Implemented and sustained satellite and radio communications for all computer based information systems and VOIP. Maintained and organized important IT documentation. Deployed countermeasures against security breaches. Implemented Windows 7 across Garrison units. Direct support for Senior Officer Staff. Responsible for several million dollars in equipment and for personnel. Remedy / Exchange / CPOF / SOFTCau-HARDCau / Organizational Unit Administrator / VPN / FTP / TCP/IP / Firewalls / VOIP / Remote Connectivity / Encryption / Netscreen / Cisco / Tier 2 Helpdesk. Cable Installer and Maintainer 11/2010 to 07/2011 Company Name City Cable installer and maintainer for multiple Army posts in Stuttgart, Germany including 6 months in a combat zone in Africa. Extensive knowledge in wiring infrastructure, troubleshooting, Cat 5 and 6, and fiber termination. Maintained and organized racks, patch panels, cable trays, switches and routers. Working knowledge of terminating, splicing, testing and troubleshooting copper and fiber cable using Fluke Cable Analyzers. Accountable for thousands of dollars of equipment to include Fluke Networks Products. Operator 12/2009 to 11/2010 Company Name City at the Defense Messaging Center with primary duties of facilitating Defense Messaging System (DMS) in support of Headquarters, United States European Command (USEUCOM) and other Department of Defense activities. Responsible for the operation and maintenance of CP-XP, AMHS, DII Guard and Certificate Workstations in support of DMS, SIPRNET and NIPRNET with the 52d Signal Battalion. Perform after hours Network Operations functions to include monitoring SPECTRUM, recall of essential personnel and situational management, and opens, monitors status and closes trouble tickets. While reporting and conducting essential missions in high visibility areas. Responsible and accountable for over $100 million worth of equipment and repair parts. SPECTRUM / AMHS / Customer Support / Defense Messaging System / SIPRNET / Discretionary Access Lists / Trouble Tickets. Education Associate of Arts : Business Administration 12 2014 Business Administration CompTIA Security+ Certified Certification / Oct 2011 Information Technology Specialist Training (25 weeks) US Army / Nov 2009 Information Technology Online Training (223 hours) US Army / Mar 2009-Jan 2012 SIPR/NIPR Access Point (SNAP) Terminal (32 hours) Certification / June 2011 Fiber Optic Connectors and Splicing Basic Installation Course (40 hours) Certification / Aug 2010 Skills Army, Basic, Cable, Cat 5, Cisco, Encryption, Customer Support, documentation, Firewalls, FTP, information systems, Information Technology, Messaging, Access, Exchange, Windows 7, monitors, Network, Networks, Oct, Organizational, personnel, radio, reporting, routers, Strategic, switches, TCP/IP, Technical Support, troubleshooting, VOIP, VPN, wiring Additional Information Awards Honorable Discharge, United States Army National Defense Service Medal Global War On Terrorism Service Medal Army Service Ribbon Overseas Service Ribbon Army Superior Unit Award Army Good Conduct Medal Numerous Certificates of Achievement and Coins of Excellent ","
INFORMATION TECHNOLOGY SPECIALIST
Summary
Security+ Certified LAN/WAN (T1, Frame Relay, TCP/IP) IAVA Routers/Firewalls/Switches/Wi-Fi/VPN Network and Information Systems Defense Level 1 and 2 Technical Support Cable Systems Installer/Maintainer Imaging/Base lining Current TS-SCI Clearance LOS Line of Sight Radio CPOF/VOIP Videoconferencing Technologies Network and Server Administration Government Security Disaster Recovery/Backups Accomplishments Information Technology Deployed and managed CPN, LOS, SPAWAR, AFN, LAN/WAN Architectures and Active Directory domains for over 50 SIPR/NIPR IS and VOIP subscribers in hostile combat operations Windows 7 integration of over 520 systems throughout the Stuttgart Garrison Command Disaster Recovery/Backup systems prevented loss of critical data Technical Support/Service 3 years experience in high visibility support roles centered on Microsoft technologies and information security Strong understanding of workflow / business process, support roles in organizations Multiple awards for proven performance Management Squad Leader / Shift Leader Strong leadership skills / Excellent interpersonal skills Presentations / Training / Documentation Standard Operating Procedures development
Experience
Information Technology Specialist Company Name
Information Systems Specialist 07/2011 to 12/2012 Company Name City
Level 1 and 2 Technical Support during Strategic Operations in Stuttgart, Germany for classified and unclassified systems.
Trained proficiently in Information Assurance security.
Implemented and sustained satellite and radio communications for all computer based information systems and VOIP.
Maintained and organized important IT documentation.
Deployed countermeasures against security breaches.
Implemented Windows 7 across Garrison units.
Direct support for Senior Officer Staff.
Responsible for several million dollars in equipment and for personnel.
Cable Installer and Maintainer 11/2010 to 07/2011 Company Name City
Cable installer and maintainer for multiple Army posts in Stuttgart, Germany including 6 months in a combat zone in Africa.
Extensive knowledge in wiring infrastructure, troubleshooting, Cat 5 and 6, and fiber termination.
Maintained and organized racks, patch panels, cable trays, switches and routers.
Working knowledge of terminating, splicing, testing and troubleshooting copper and fiber cable using Fluke Cable Analyzers.
Accountable for thousands of dollars of equipment to include Fluke Networks Products.
Operator 12/2009 to 11/2010 Company Name City
at the Defense Messaging Center with primary duties of facilitating Defense Messaging System (DMS) in support of Headquarters, United States European Command (USEUCOM) and other Department of Defense activities.
Responsible for the operation and maintenance of CP-XP, AMHS, DII Guard and Certificate Workstations in support of DMS, SIPRNET and NIPRNET with the 52d Signal Battalion.
Perform after hours Network Operations functions to include monitoring SPECTRUM, recall of essential personnel and situational management, and opens, monitors status and closes trouble tickets.
While reporting and conducting essential missions in high visibility areas.
Responsible and accountable for over $100 million worth of equipment and repair parts.
SPECTRUM / AMHS / Customer Support / Defense Messaging System / SIPRNET / Discretionary Access Lists / Trouble Tickets.
Education
Associate of Arts : Business Administration 12 2014 Business Administration
CompTIA Security+ Certified Certification / Oct 2011 Information Technology Specialist Training (25 weeks) US Army / Nov 2009 Information Technology Online Training (223 hours) US Army / Mar 2009-Jan 2012 SIPR/NIPR Access Point (SNAP) Terminal (32 hours) Certification / June 2011 Fiber Optic Connectors and Splicing Basic Installation Course (40 hours) Certification / Aug 2010
Awards Honorable Discharge, United States Army National Defense Service Medal Global War On Terrorism Service Medal Army Service Ribbon Overseas Service Ribbon Army Superior Unit Award Army Good Conduct Medal Numerous Certificates of Achievement and Coins of Excellent
",INFORMATION-TECHNOLOGY
13215696," CONSULTANT Career Overview Experienced self-starter who is highly customer service-oriented, organized and possesses strong time management skills. Qualified Customer Service Rep with 13 years in a detail-oriented customer service and call center environments; offering a record of successful job performance through problem solving and experience developing and implementing innovative solutions. Core Strengths Seasoned in conflict resolution Telephone inquiries specialist Active listening skills System checks and troubleshooting Resourceful PC expert Windows XP/Vista Service solutions expert Exceptional telephone etiquette Patient and diligent Vast technical knowledge Deadline-oriented Accomplishments Customer Assistance   Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Customer Service   Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Customer Interface   Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Work Experience Consultant 07/2013 to 08/2015 Company Name City , State Accounting Skills Operated computers programmed with accounting software to record, store, and analyze information. Formally recognized for excellence achieved in financial analysis, budgeting and forecasting when ordering products. Sales Consistently generated additional revenue through skilled sales techniques. Product Sales Cross-sold services at a rate of 30%, upgrading customers to different products and product packages. Market Research Interviewed clients via market research surveys to identify product issues and customer needs. Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Rental Agent 09/2014 to 07/2015 Company Name City , State Participated in various incentive programs and contests designed to support achievement of production goals.Opened and assigned new client accounts.Researched and resolved billing and invoice problems.Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers. Cashier 11/2009 to 07/2014 Company Name City , State Prevented store losses using awareness, attention to detail and integrity. Trained 37 new employees quarterly. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Achieved high sales percentage with consultative, value-focused customer service approach. Cross-trained and provided back-up for other customer service representatives when needed. Computed accurate sales prices for purchase transactions. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Managed quality communication, customer support and product representation for each customer. Worked under strict deadlines and responded to service requests and emergency call-outs. Promptly responded to general inquiries from members, staff, and customers via mail, e-mail and fax. Assisted customers with store and product complaints. Guaranteed positive customer experiences and resolved all customer complaints. Maintained adequate cash supply in cash drawers in multiple checkout stations. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Recommended, selected and helped locate merchandise based on customer needs and desires. Regularly sought opportunities to up sell and add on additional merchandise. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Organized the store by returning all merchandise to its proper place. Generated leads for new sales through telephone and email contact with customers. Customer Service Representative 04/2005 to 01/2009 Company Name City , State Resolved customer complaints and concerns with strong verbal and negotiation skills. Displayed courtesy and strong interpersonal skills with all customer interactions. Built and maintained successful relationships with service providers, dealers and consumers. Maintained composure and patience in face of difficult customer situations. Support customers with online billing and account issues. Informed customers about issue resolution progress. Supported customers having data connectivity issues. Provided thorough support and problem resolution for customers. Troubleshooter and resolved web application issues escalated from customer support and other departments with a 100% success rate. Improved reliability of supply chain software, systems, database and order processing. Expert in using Windows software and Microsoft, Power point, outlook, computer savvy, Fielded an average of 48000 customer service calls per day. Over 9 years of high call volume call center experience. 13 years customer service experience. Accounts receivable, helping customer to work through their accounts and explain a detail bill. Recruiter 11/2004 to 09/2005 Company Name City , State Analyzed employment-related data and prepared required reports. Conducted reference and background checks on all job applicants. Developed creative recruiting strategies that met anticipated staffing needs. Communicated the duties, compensation, benefits and working conditions to all potential candidates. Assisted management with presentations for business reviews and communications meetings. Employed multiple feedback mechanisms and analysis to continuously improve the recruiting process. Built social networks to find qualified candidates. Organized all monthly and quarterly reviews for all associates. Verified that information in the computer system was up-to-date and accurate. Eliminated outdated records by sending the records to be scanned. Compiled statistical information for special reports. Created monthly reports for records, closed terminated records and completed chart audits. Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers. Verified and logged in deadlines for responding to daily inquiries. Developed and created a more effective filing system to accelerate paperwork processing. Successfully established effective systems for record retention by creating database for daily correspondence tracking. Administrative Assistant 11/2003 to 04/2004 Company Name City , State Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Served as central point of contact for all outside vendors needing to gain access to the building. Planned meetings and prepared conference rooms. Wrote reports and correspondence from dictation and handwritten notes. Maintained an up-to-date department organizational chart. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Received and distributed faxes and mail in a timely manner. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Updated confidential employee banking information with accuracy and speed. Maintained accounts receivable documentation electronically and on paper. Processed bank reconciliations and financial reports to verify practice of proper due diligence. Handled cash and deposits using the proper accounting procedures and documentation.. Researched and resolved collections and billing disputes with tact and efficiency. Educational Background Bachelor's Degree : Human Resources October 2017 University of Phoenix City , State Human Resources Top 3% of class highest GPA. 3 .86 GPA International Scholar Laureate Scholar SHRM Atlanta Chapter Business Analysis coursework Minor in Business, Member of Society of Human Resource Management : Business, Marketing and Communications Business Administration and Organizational Development Finance and Business Development Danville Community College City , State , United States GPA: GPA: 3.86 GPA: 3.86 Business, Marketing and Communications Business Administration and Organizational Development Finance and Business Development Professional Affiliations Society of Human Resource Management International Scholar Laureate Scholar The National Society of Collegiate Scholars Mary Kay Consultant Skills Advanced mathematical aptitude, Superior communication skills, Cheerful and energetic, Resolution-oriented, Dependable and reliable, Savvy negotiator, Exceptional multi- tasker,Personnel training and development, Excellent interpersonal and coaching skills, Calm under pressure, Complex problem solving, Customer relations, Excellent quantitative skills, Critical thinker, System checks and troubleshooting, Hardware support and troubleshooting, Mac and PC expert, Resourceful,People-oriented, Excellent time management skills,Collaborative, ","
CONSULTANT
Career Overview
Experienced self-starter who is highly customer service-oriented, organized and possesses strong time management skills. Qualified Customer Service Rep with 13 years in a detail-oriented customer service and call center environments; offering a record of successful job performance through problem solving and experience developing and implementing innovative solutions.
Core Strengths
Seasoned in conflict resolution
Telephone inquiries specialist
Active listening skills
System checks and troubleshooting
Resourceful
PC expert Windows XP/Vista
Service solutions expert
Exceptional telephone etiquette
Patient and diligent
Vast technical knowledge
Deadline-oriented
Accomplishments
Customer Assistance  
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Customer Service  
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Customer Interface  
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Work Experience
Consultant 07/2013 to 08/2015 Company Name City , State
Accounting Skills Operated computers programmed with accounting software to record, store, and analyze information.
Formally recognized for excellence achieved in financial analysis, budgeting and forecasting when ordering products.
Sales Consistently generated additional revenue through skilled sales techniques.
Product Sales Cross-sold services at a rate of 30%, upgrading customers to different products and product packages.
Market Research Interviewed clients via market research surveys to identify product issues and customer needs.
Customer Interface Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Rental Agent 09/2014 to 07/2015 Company Name City , State
Participated in various incentive programs and contests designed to support achievement of production goals.Opened and assigned new client accounts.Researched and resolved billing and invoice problems.Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers.
Cashier 11/2009 to 07/2014 Company Name City , State
Prevented store losses using awareness, attention to detail and integrity.
Trained 37 new employees quarterly.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Achieved high sales percentage with consultative, value-focused customer service approach.
Cross-trained and provided back-up for other customer service representatives when needed.
Computed accurate sales prices for purchase transactions.
Worked as a team member performing cashier duties, product assistance and cleaning.
Expressed appreciation and invited customers to return to the store.
Managed quality communication, customer support and product representation for each customer.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Promptly responded to general inquiries from members, staff, and customers via mail, e-mail and fax.
Assisted customers with store and product complaints.
Guaranteed positive customer experiences and resolved all customer complaints.
Maintained adequate cash supply in cash drawers in multiple checkout stations.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Regularly sought opportunities to up sell and add on additional merchandise.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Organized the store by returning all merchandise to its proper place.
Generated leads for new sales through telephone and email contact with customers.
Customer Service Representative 04/2005 to 01/2009 Company Name City , State
Resolved customer complaints and concerns with strong verbal and negotiation skills.
Displayed courtesy and strong interpersonal skills with all customer interactions.
Built and maintained successful relationships with service providers, dealers and consumers.
Maintained composure and patience in face of difficult customer situations.
Support customers with online billing and account issues.
Informed customers about issue resolution progress.
Supported customers having data connectivity issues.
Provided thorough support and problem resolution for customers.
Troubleshooter and resolved web application issues escalated from customer support and other departments with a 100% success rate.
Improved reliability of supply chain software, systems, database and order processing.
Expert in using Windows software and Microsoft, Power point, outlook, computer savvy, Fielded an average of 48000 customer service calls per day.
Over 9 years of high call volume call center experience.
13 years customer service experience.
Accounts receivable, helping customer to work through their accounts and explain a detail bill.
Recruiter 11/2004 to 09/2005 Company Name City , State
Analyzed employment-related data and prepared required reports.
Conducted reference and background checks on all job applicants.
Developed creative recruiting strategies that met anticipated staffing needs.
Communicated the duties, compensation, benefits and working conditions to all potential candidates.
Assisted management with presentations for business reviews and communications meetings.
Employed multiple feedback mechanisms and analysis to continuously improve the recruiting process.
Built social networks to find qualified candidates.
Organized all monthly and quarterly reviews for all associates.
Verified that information in the computer system was up-to-date and accurate.
Eliminated outdated records by sending the records to be scanned.
Compiled statistical information for special reports.
Created monthly reports for records, closed terminated records and completed chart audits.
Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers.
Verified and logged in deadlines for responding to daily inquiries.
Developed and created a more effective filing system to accelerate paperwork processing.
Successfully established effective systems for record retention by creating database for daily correspondence tracking.
Administrative Assistant 11/2003 to 04/2004 Company Name City , State
Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Designed electronic file systems and maintained electronic and paper files.
Served as central point of contact for all outside vendors needing to gain access to the building.
Planned meetings and prepared conference rooms.
Wrote reports and correspondence from dictation and handwritten notes.
Maintained an up-to-date department organizational chart.
Dispersed incoming mail to correct recipients throughout the office.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Received and distributed faxes and mail in a timely manner.
Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
Updated confidential employee banking information with accuracy and speed.
Maintained accounts receivable documentation electronically and on paper.
Processed bank reconciliations and financial reports to verify practice of proper due diligence.
Handled cash and deposits using the proper accounting procedures and documentation..
Researched and resolved collections and billing disputes with tact and efficiency.
Educational Background
Bachelor's Degree : Human Resources October 2017 University of Phoenix City , State
Human Resources
Top 3% of class highest GPA.
3 .86 GPA
International Scholar Laureate Scholar
SHRM Atlanta Chapter
Business Analysis coursework Minor in Business, Member of Society of Human Resource Management : Business, Marketing and Communications Business Administration and Organizational Development Finance and Business Development Danville Community College City , State , United States GPA: GPA: 3.86
GPA: 3.86 Business, Marketing and Communications Business Administration and Organizational Development Finance and Business Development
Professional Affiliations
Society of Human Resource Management
International Scholar Laureate Scholar
The National Society of Collegiate Scholars
Mary Kay Consultant
Skills
Advanced mathematical aptitude, Superior communication skills, Cheerful and energetic, Resolution-oriented, Dependable and reliable, Savvy negotiator, Exceptional multi- tasker,Personnel training and development, Excellent interpersonal and coaching skills, Calm under pressure, Complex problem solving, Customer relations, Excellent quantitative skills, Critical thinker, System checks and troubleshooting, Hardware support and troubleshooting, Mac and PC expert, Resourceful,People-oriented, Excellent time management skills,Collaborative,
",CONSULTANT
34465087," TEACHER Career Overview Highly enthusiastic customer service professional with 15 years client interface experience.Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.Results-driven Office Manger with proven ability to establish rapport with clients.years client interface experience. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Core Strengths Strong organizational skills Active listening skills Seasoned in conflict resolution Sharp problem solver Courteous demeanor Large cash/check deposits expert Telecommunication skills Markdown/promotional procedures Store maintenance ability Inventory control familiarity Telephone inquiries specialist Customer service expert Invoice processing Adaptive team player Opening/closing procedures Accomplishments Customer Assistance   Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Computed Data Reports   Provided required weekly, monthly and quarterly reports listing sales figures and client track records. Customer Service   Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Sales   Consistently generated additional revenue through skilled sales techniques. Market Research   Interviewed clients via market research surveys to identify product issues and customer needs. Customer Interface   Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Database Maintenance   Assisted in the managing of the company database and verified, edited and modified members' information. Work Experience Teacher 02/2012 to Current Company Name City , State Read stories to the children and taught them painting, drawing and crafts.Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.Created an infant area, toddler area and preschool area of play within the daycare.Carefully monitored children's play activities.Offered detailed daily reports that outlined each child's activities.Incorporated music and art activities to encourage creativity and expression.Escorted children on outings and trips to local parks and zoos.Upheld all CPR and Georgia regulated certifications..Offered stimulating curriculum that accommodated all learning styles.Led reading classes for preschool-aged children.Sparked creativity and imagination by helping children discover new things each day.Identified early signs of emotional and developmental problems in children and brought them to the parents' attention.Communicated with children's parents and guardians about daily activities, behaviors and problems.Maintained developmentally appropriate environment.Implemented positive discipline; followed policy of warning, timeout, talk and parent check-in.Supervised circle time, free play, outside play and learning and developmental activities.Encouraged early literacy through read-aloud time and alphabet games.Managed general housekeeping duties, including feeding, diapering, resting, and cleanup.Built stable, consistent and positive environment for 1-5 .-year old children. 13 years childcare experience. Office Manager/Teacher 08/1995 to 11/2008 Company Name City , State Managed team of [number] of professionals.Managed team of 20 professionals. Reduced and controlled expenses by implementing the Quick books program on the office computers.Initiated program that standardized employee training and led to increase in customer satisfaction by 12%.Managed all company customer engagement campaigns.Increased conversion rates by 50% through various contests and promotions. Increased sales by 50% by launching the U TRI GOD marketing campaign.Managed both inbound and outbound marketing campaigns to generate new business and to support partner and sales teams.Managed the in-house advertising program consisting of print and media collateral pieces.Created an , toddler area and preschool area of play within the school.Offered detailed daily reports that outlined each child's activities.Maintained daily records of activities, behaviors,and meals.Escorted children on outings and trips to local parks and zoos.Created and implemented a developmentally appropriate curriculum.Upheld all CPR and Illinois regulated certifications.Offered stimulating curriculum that accommodated all learning styles.Mailed parents quarterly educational assessments to show progression.Completed daily paperwork for agencies such as Child Protection Services and Resource and Referral Centers.Sparked creativity and imagination by helping children discover new things each day.Identified early signs of emotional and developmental problems in children and brought them to the parents' attention.Made policy decisions in conjunction with daycare board.Sustained ideal staff-to-student ratio in center licensed for 50 children aged 2-14.Controlled administrative, operational, financial and logistical areas of facility.Familiarized parents with centers policies, regulations, fees and curriculum.Participated in home visits, parent meetings and developmental screenings.Screened 300 children for enrollment over a period of 10 years.Communicated with children's parents and guardians about daily activities, behaviors and problems.Mediated talks between parents and teachers regarding disciplinary concerns.Made house calls and held one-on-one progress report sessions with parents after working hours.Maintained developmentally appropriate environment.Encouraged early literacy through read-aloud time and alphabet games.Supported children's emotional and social development by adapting communication tactics for differing client needs.Billed and managed 100 client accounts a year.Planned weekly menus for 50 children following nutritional and allergen guidelines.Built stable, consistent and positive environment for 2-14 year old children.Increased new enrollment and return enrollment by 20.Planned and implemented educational programs for 50 children.Managed operations of a 9000-square-foot childcare center licensed for 100 children.Trained 25 of U TRI GOD employees. Education Associate of Arts : Business Jones International University City , State Professional Affiliations Child Development Association 89 Grove Way, Roswell, Georgia 770-992-4006 Skills Cash handlingProfessional and friendlyCareful and active listenerMulti-tasking ","
TEACHER
Career Overview
Highly enthusiastic customer service professional with 15 years client interface experience.Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.Results-driven Office Manger with proven ability to establish rapport with clients.years client interface experience.
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Core Strengths
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Sharp problem solver
Courteous demeanor
Large cash/check deposits expert
Telecommunication skills
Markdown/promotional procedures
Store maintenance ability
Inventory control familiarity
Telephone inquiries specialist
Customer service expert
Invoice processing
Adaptive team player
Opening/closing procedures
Accomplishments
Customer Assistance  
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Computed Data Reports  
Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Customer Service  
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Sales  
Consistently generated additional revenue through skilled sales techniques.
Market Research  
Interviewed clients via market research surveys to identify product issues and customer needs.
Customer Interface  
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Database Maintenance  
Assisted in the managing of the company database and verified, edited and modified members' information.
Work Experience
Teacher 02/2012 to Current Company Name City , State
Read stories to the children and taught them painting, drawing and crafts.Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.Created an infant area, toddler area and preschool area of play within the daycare.Carefully monitored children's play activities.Offered detailed daily reports that outlined each child's activities.Incorporated music and art activities to encourage creativity and expression.Escorted children on outings and trips to local parks and zoos.Upheld all CPR and Georgia regulated certifications..Offered stimulating curriculum that accommodated all learning styles.Led reading classes for preschool-aged children.Sparked creativity and imagination by helping children discover new things each day.Identified early signs of emotional and developmental problems in children and brought them to the parents' attention.Communicated with children's parents and guardians about daily activities, behaviors and problems.Maintained developmentally appropriate environment.Implemented positive discipline; followed policy of warning, timeout, talk and parent check-in.Supervised circle time, free play, outside play and learning and developmental activities.Encouraged early literacy through read-aloud time and alphabet games.Managed general housekeeping duties, including feeding, diapering, resting, and cleanup.Built stable, consistent and positive environment for 1-5 .-year old children. 13 years childcare experience.
Office Manager/Teacher 08/1995 to 11/2008 Company Name City , State
Managed team of [number] of professionals.Managed team of 20 professionals. Reduced and controlled expenses by implementing the Quick books program on the office computers.Initiated program that standardized employee training and led to increase in customer satisfaction by 12%.Managed all company customer engagement campaigns.Increased conversion rates by 50% through various contests and promotions. Increased sales by 50% by launching the U TRI GOD marketing campaign.Managed both inbound and outbound marketing campaigns to generate new business and to support partner and sales teams.Managed the in-house advertising program consisting of print and media collateral pieces.Created an , toddler area and preschool area of play within the school.Offered detailed daily reports that outlined each child's activities.Maintained daily records of activities, behaviors,and meals.Escorted children on outings and trips to local parks and zoos.Created and implemented a developmentally appropriate curriculum.Upheld all CPR and Illinois regulated certifications.Offered stimulating curriculum that accommodated all learning styles.Mailed parents quarterly educational assessments to show progression.Completed daily paperwork for agencies such as Child Protection Services and Resource and Referral Centers.Sparked creativity and imagination by helping children discover new things each day.Identified early signs of emotional and developmental problems in children and brought them to the parents' attention.Made policy decisions in conjunction with daycare board.Sustained ideal staff-to-student ratio in center licensed for 50 children aged 2-14.Controlled administrative, operational, financial and logistical areas of facility.Familiarized parents with centers policies, regulations, fees and curriculum.Participated in home visits, parent meetings and developmental screenings.Screened 300 children for enrollment over a period of 10 years.Communicated with children's parents and guardians about daily activities, behaviors and problems.Mediated talks between parents and teachers regarding disciplinary concerns.Made house calls and held one-on-one progress report sessions with parents after working hours.Maintained developmentally appropriate environment.Encouraged early literacy through read-aloud time and alphabet games.Supported children's emotional and social development by adapting communication tactics for differing client needs.Billed and managed 100 client accounts a year.Planned weekly menus for 50 children following nutritional and allergen guidelines.Built stable, consistent and positive environment for 2-14 year old children.Increased new enrollment and return enrollment by 20.Planned and implemented educational programs for 50 children.Managed operations of a 9000-square-foot childcare center licensed for 100 children.Trained 25 of U TRI GOD employees.
Education
Associate of Arts : Business Jones International University City , State
Professional Affiliations
Child Development Association 89 Grove Way, Roswell, Georgia 770-992-4006
Skills
Cash handlingProfessional and friendlyCareful and active listenerMulti-tasking
",TEACHER
11174187," RN / ASST. HEAD NURSE PRACTICE LEADER Skills care planning, Case Management, Home Health, Hospice, Infection control, injections, Nurse Manager, Oncology, scheduling, staff development, Trauma, triage, tutoring, Urology Experience 09/2010 to 12/2011 Company Name Hired as ADON (Assistant Director of Nursing) for an 85 to 90 bed long term care of Mentally and Physically disabled children from 2 years to upper 20's with a few older individuals. My job there included staffing of all the nurses monthly, setting up transportation for all outside MD office visits of the residents, monitoring the 3 nursing units of day to day care and documentation of the residents, taking call as needed and twice a month being MOD for the entire building ,I conducted in-services for the nursing staff and answered all pages during the day with questions or to oversee any critical changes of residents and helped with decisions to transfer out to a hospital after speaking with the MD.Helped with staff nursing as needed. Secured a Home Health position at ResCare located in Oak Park Illinois in 2015. I made home visits overseeing clients overall health. Did basic assessments and listened for any new complaints or change of status. Would call clients doctor if needed or to inform him of a change in status. Gave injections/ infusions as needed and participated in one clinical trial where all aspects of visit were timed and documented as per protocal. I am still registered with this agency but they have very few clients in need of an RN visit. Most of their clients only need part time CAN visits. Secured an RN position in July 2016 at Best Home Health where I did home visits part time. The jobs that were available for part time were minimal so took myself off their roster. In the fall of 2016 worked for Maxim Home Health asking for part time for Infusion cases. Again I was promised infusion cases but what were available Were ones 40 miles away and they didn't cover milage. I still am on their roster but rarely called. Currently looking for Part Time RN on line or going into a facility not more than 30 minute drive to do tutoring or online triage or willing to learn Case Management or PT Oncology/Hospice Additional professional activities Was OCN certified in past Was Med / Surg certified in past and plan to recertify in future. Was team nurse of North Shore Youth Baseball League for 4 years References Dr. Emil Totonchi MD. Advocate Illinois Masonic Med. Center** Dr. Michael Friedman MD. Advocate Illinois Masonic Med. Center** Beverly Bohus RN, Nurse Manager Advocate Illinois Masonic Med. Center** Lorel Hedges Nurse Practioner. Advocate Illinois Masonic Med. Center now works in Tennessee Uma Kelkar Director of Rehab Manor Care of Northbrook Jean Gavina Director of MDS, Manor Care of Northbrook Elma Ramos RN , Evening Nursing Supervisor, Manor Care of Northbrook Contact information available upon request. 06/2009 to 07/2010 Company Name Started out as a Supervisor but was promoted to DCD (Director of Care Delivery) managing a 40 bed Locked Dementia Unit and later a 60 bed Long Term Care Unit and recently back to the Dementia Unit along with the Long Term Care Unit. Duties included: Leading the nursing unit, setting priorities, staff development ,upholding Corporate Standards, communicating through existing information systems, and material management, Clinical Management: Infection control, QA, understanding Professional issues, valuing every employee, supporting and leading company policies, attending interdisciplinary meetings twice daily, weekly and monthly meetings such as Medicare meetings, investigation of all falls and skin injuries, and new admissions care planning. Monthly Staff Meetings. Assists with hiring and disciplinary actions. Resigned July 2010 Want to take some vacation time, and to find a Long Term Care Management position somewhat closer to my home. 01/1977 to 01/2009 RN / Asst. Head Nurse Practice Leader Company Name － City , State Responsible for management of Unit on 24 hr basis including staffing, scheduling, and payroll. Monitor staff of RN's, NCT's, and Unit Clerks for daily assignments on going learning needs, and occasionally fill staff RN voids. Reported to Nurse Manager on daily basis for any additional tasks and to keep her current to Units activities and problems. Helped Nurse Manager in interview process and in both disciplinary activity and in employee terminations .Sought out and scheduled in-services for staff and made sure all staff attended required hospital mandatories yearly and when required. 01/1977 to 01/2009 Company Name － City , State Started nursing career as RN on general Med / Surg Unit for 2 years. Recruited by MD Chairman of Oncology to be part of staff to open 1st Oncology inpatient Unit. Promoted also to Assistant Head Nurse. Worked there for next 20 years. Earned OCN certificate. Helped instruct all RNs on unit to become certified to mix Chemo drugs via Laminar Flow Hood and to administer drugs safely and monitor for side effects and manage such symptoms. Beside management duties was also responsible for taking a patient load on many days during the week. In 1999 changed to Surgical / 23hr Observation Unit at Illinois Masonic Med Center as Staff RN. After approximately 4 years promoted to Practice Leader,(equal to Asst. Head RN ) Duties expanded as Computers installed to all Units. Responsible for computer profiency and scheduling staff to Computer Classes and monitoring their progress in daily charting on patients. Attended workshops to learn computer scheduling and payroll duties. Attended 2 day seminar for PICC LINE insertion and management. At one point headed the PICC LINE program for all the PICC RNs and kept the records for all PICCs placed in patients and any complications and later problems, Became Nationally certified for Med / Surg Nursing after taking exam and passing. Types of Surgical patients seen on thisUnit include Gyne, Urology, General Surgical, Trauma, Post SICU Head and Neck, General ENT patients and Fetal Demises less than 20 weeks. Due to the number of private rooms on the unit we also would take all types of Isolation including R/O TB into our Negative Air Flow room. Many of the patients were short stay anywhere from overnight to 2-3 days. Some of the patients as overflow Medicals, Isolation, and the more extensive Head and Neck Surgical patients would stay 4-5 days or more. As a result this Unit was fast paced. Many days up to half the unit would be discharged and within 1-2 shifts all the beds would be filled with new patients. My main job on a daily basis was to manage placing patients correctly and to oversee assignment of competent staff to the types of patients coming in. I made frequent rounds to assure pt satisfaction and to quickly aid in preventing and problems from escalating. I had to monitor staff learning needs and try to set up needed review or Unit based in-service and also try to send staff to outside learning seminars as budget allowed. On daily basis was responsible for checking"" State of the Unit "" printed daily and included all the areas of staff charting that was missing or incorrect. I would make sure all shifts of staff were aware of missing documentation and have them correct such or help them with correction as needed. Attended staffing daily to make sure last minute changes done and next two shifts had adequate staffing. Education and Training 1976 RN Diploma Illinois Masonic School of Nursing － City , State 1974 Northeastern Illinois University － City , State 1973 Western Illinois University － City , State Additional Information Awards received Dorothy Rome Nominee in 1999 ( Highest yearly award for Experienced RNs ) Awarded many ""Applause Awards´"" during the years at Masonic. ( A nominated award for Excellence ) Asked to Head up the PICC Line Program until turned over to Interventional Radiology All of the above from Advocate Illinois Masonic Medical Center. ","
RN / ASST. HEAD NURSE PRACTICE LEADER
Skills
care planning, Case Management, Home Health, Hospice, Infection control, injections, Nurse Manager, Oncology, scheduling, staff development, Trauma, triage, tutoring, Urology
Experience
09/2010 to 12/2011
Company Name
Hired as ADON (Assistant Director of Nursing) for an 85 to 90 bed long term care of Mentally and Physically disabled children from 2 years to upper 20's with a few older individuals.
My job there included staffing of all the nurses monthly, setting up transportation for all outside MD office visits of the residents, monitoring the 3 nursing units of day to day care and documentation of the residents, taking call as needed and twice a month being MOD for the entire building ,I conducted in-services for the nursing staff and answered all pages during the day with questions or to oversee any critical changes of residents and helped with decisions to transfer out to a hospital after speaking with the MD.Helped with staff nursing as needed.
Secured a Home Health position at ResCare located in Oak Park Illinois in 2015.
I made home visits overseeing clients overall health.
Did basic assessments and listened for any new complaints or change of status.
Would call clients doctor if needed or to inform him of a change in status.
Gave injections/ infusions as needed and participated in one clinical trial where all aspects of visit were timed and documented as per protocal.
I am still registered with this agency but they have very few clients in need of an RN visit.
Most of their clients only need part time CAN visits.
Secured an RN position in July 2016 at Best Home Health where I did home visits part time.
The jobs that were available for part time were minimal so took myself off their roster.
In the fall of 2016 worked for Maxim Home Health asking for part time for Infusion cases.
Again I was promised infusion cases but what were available Were ones 40 miles away and they didn't cover milage.
I still am on their roster but rarely called.
Currently looking for Part Time RN on line or going into a facility not more than 30 minute drive to do tutoring or online triage or willing to learn Case Management or PT Oncology/Hospice Additional professional activities Was OCN certified in past Was Med / Surg certified in past and plan to recertify in future.
Was team nurse of North Shore Youth Baseball League for 4 years References Dr.
Center now works in Tennessee Uma Kelkar Director of Rehab Manor Care of Northbrook Jean Gavina Director of MDS, Manor Care of Northbrook Elma Ramos RN , Evening Nursing Supervisor, Manor Care of Northbrook Contact information available upon request.
06/2009 to 07/2010
Company Name
Started out as a Supervisor but was promoted to DCD (Director of Care Delivery) managing a 40 bed Locked Dementia Unit and later a 60 bed Long Term Care Unit and recently back to the Dementia Unit along with the Long Term Care Unit.
Duties included: Leading the nursing unit, setting priorities, staff development ,upholding Corporate Standards, communicating through existing information systems, and material management, Clinical Management: Infection control, QA, understanding Professional issues, valuing every employee, supporting and leading company policies, attending interdisciplinary meetings twice daily, weekly and monthly meetings such as Medicare meetings, investigation of all falls and skin injuries, and new admissions care planning.
Monthly Staff Meetings.
Assists with hiring and disciplinary actions.
Resigned July 2010 Want to take some vacation time, and to find a Long Term Care Management position somewhat closer to my home.
01/1977 to 01/2009
RN / Asst. Head Nurse Practice Leader Company Name － City , State
Responsible for management of Unit on 24 hr basis including staffing, scheduling, and payroll.
Monitor staff of RN's, NCT's, and Unit Clerks for daily assignments on going learning needs, and occasionally fill staff RN voids.
Reported to Nurse Manager on daily basis for any additional tasks and to keep her current to Units activities and problems.
Helped Nurse Manager in interview process and in both disciplinary activity and in employee terminations .Sought out and scheduled in-services for staff and made sure all staff attended required hospital mandatories yearly and when required.
01/1977 to 01/2009
Company Name － City , State
Started nursing career as RN on general Med / Surg Unit for 2 years.
Recruited by MD Chairman of Oncology to be part of staff to open 1st Oncology inpatient Unit.
Promoted also to Assistant Head Nurse.
Worked there for next 20 years.
Earned OCN certificate.
Helped instruct all RNs on unit to become certified to mix Chemo drugs via Laminar Flow Hood and to administer drugs safely and monitor for side effects and manage such symptoms.
Beside management duties was also responsible for taking a patient load on many days during the week.
In 1999 changed to Surgical / 23hr Observation Unit at Illinois Masonic Med Center as Staff RN.
After approximately 4 years promoted to Practice Leader,(equal to Asst.
Head RN ) Duties expanded as Computers installed to all Units.
Responsible for computer profiency and scheduling staff to Computer Classes and monitoring their progress in daily charting on patients.
Attended workshops to learn computer scheduling and payroll duties.
Attended 2 day seminar for PICC LINE insertion and management.
At one point headed the PICC LINE program for all the PICC RNs and kept the records for all PICCs placed in patients and any complications and later problems, Became Nationally certified for Med / Surg Nursing after taking exam and passing.
Types of Surgical patients seen on thisUnit include Gyne, Urology, General Surgical, Trauma, Post SICU Head and Neck, General ENT patients and Fetal Demises less than 20 weeks.
Due to the number of private rooms on the unit we also would take all types of Isolation including R/O TB into our Negative Air Flow room.
Many of the patients were short stay anywhere from overnight to 2-3 days.
Some of the patients as overflow Medicals, Isolation, and the more extensive Head and Neck Surgical patients would stay 4-5 days or more.
As a result this Unit was fast paced.
Many days up to half the unit would be discharged and within 1-2 shifts all the beds would be filled with new patients.
My main job on a daily basis was to manage placing patients correctly and to oversee assignment of competent staff to the types of patients coming in.
I made frequent rounds to assure pt satisfaction and to quickly aid in preventing and problems from escalating.
I had to monitor staff learning needs and try to set up needed review or Unit based in-service and also try to send staff to outside learning seminars as budget allowed.
On daily basis was responsible for checking"" State of the Unit "" printed daily and included all the areas of staff charting that was missing or incorrect.
I would make sure all shifts of staff were aware of missing documentation and have them correct such or help them with correction as needed.
Attended staffing daily to make sure last minute changes done and next two shifts had adequate staffing.
Education and Training
1976
RN Diploma Illinois Masonic School of Nursing － City , State
1974
Northeastern Illinois University － City , State
1973
Western Illinois University － City , State
Additional Information
Awards received Dorothy Rome Nominee in 1999 ( Highest yearly award for Experienced RNs ) Awarded many ""Applause Awards´"" during the years at Masonic. ( A nominated award for Excellence ) Asked to Head up the PICC Line Program until turned over to Interventional Radiology All of the above from Advocate Illinois Masonic Medical Center.
",ADVOCATE
23760084," SALES Summary General Sales Manager offering 17-year background in sales and customer service, as well as leading a cohesive team in consistently achieving aggressive sales goals. Highlights Excellent communication skills Established track record of exceptional sales results Effective Retail Sales Manager Exceptional multi-tasker Compelling leadership skills Resolution-oriented Energetic Excellent time management Experience April 2014 to Current Company Name City , State Sales Successfully assisted clients in choosing floor covering that was consistent with their preferences and budget. Described use and operation of merchandise to customers. Ensured that the project vision and design intent were reflected. Shared product knowledge with customers while making personal recommendations. Maintained friendly and professional customer interactions. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Wrote sales slips and sales contracts. January 2005 to June 2013 Company Name City , State General Sales Manager Identify staff vacancies and recruit, interview and select applicants. Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes. Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs. Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits. Plan and conduct new employee orientation to foster positive attitude toward organizational objectives. Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures. Analyze training needs to design employee development, language training and health and safety programs. Manage staff, preparing work schedules and assigning specific duties. Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Plan, organize, direct, control or coordinate the personnel, training, or labor relations activities of an organization. Develop, administer and evaluate applicant tests. Prepare personnel forecast to project employment needs. Represent organization at personnel-related hearings and investigations. Plan and direct activities such as sales promotions, coordinating with other department heads as required. Review operational records and reports to project sales and determine profitability. Resolve customer complaints regarding sales and service. Monitor customer preferences to determine focus of sales efforts. Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business. Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations. Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory. Recommend locations for new facilities or oversee the remodeling or renovating of current facilities. Plan store layouts or design displays. August 1998 to October 2004 Company Name City , State Store Manager Resolve customer complaints regarding sales and service. Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs. Review operational records and reports to project sales and determine profitability. Monitor customer preferences to determine focus of sales efforts. Direct the hiring, training, or performance evaluations of marketing or sales staff and oversee their daily activities. Use sales forecasting or strategic planning to ensure the sale and profitability of products, lines, or services, analyzing business developments and monitoring market trends. Consult with buying personnel to gain advice regarding the types of products or services expected to be in demand. Select products or accessories to be displayed at trade or special production shows. Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures. Plan and conduct new employee orientation to foster positive attitude toward organizational objectives. Identify staff vacancies and recruit, interview and select applicants. Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations. Represent organization at personnel-related hearings and investigations. Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits. Analyze statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization's personnel policies and practices. Prepare and follow budgets for personnel operations. Prepare personnel forecast to project employment needs. Develop, administer and evaluate applicant tests. Education Louisiana Tech University City , State Bachelor of Science : Psychology Skills accounting, benefits, budgets, Excellent communication, contracts, Resolve customer complaints, employee relations, firing, hiring, inventory, labor relations, market trends, marketing, organizational, personnel, policies, problem solver, processes, promotion, receiving, safety, sales, sales forecasting, shipping, staffing, strategic planning, time management, employee development ","
SALES
Summary
General Sales Manager offering 17-year background in sales and customer service, as well
as leading a cohesive team in consistently achieving aggressive sales goals.
Highlights
Excellent communication skills
Established track record of exceptional sales results
Effective Retail Sales Manager
Exceptional multi-tasker
Compelling leadership skills
Resolution-oriented
Energetic
Excellent time management
Experience
April 2014
to
Current
Company Name City , State Sales
Successfully assisted clients in choosing floor covering that was consistent with their preferences and budget.
Described use and operation of merchandise to customers.
Ensured that the project vision and design intent were reflected.
Shared product knowledge with customers while making personal recommendations.
Maintained friendly and professional customer interactions.
Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
Wrote sales slips and sales contracts.
January 2005
to
June 2013
Company Name City , State General Sales Manager
Identify staff vacancies and recruit, interview and select applicants.
Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits.
Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.
Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.
Analyze training needs to design employee development, language training and health and safety programs.
Manage staff, preparing work schedules and assigning specific duties.
Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
Plan, organize, direct, control or coordinate the personnel, training, or labor relations activities of an organization.
Develop, administer and evaluate applicant tests.
Prepare personnel forecast to project employment needs.
Represent organization at personnel-related hearings and investigations.
Plan and direct activities such as sales promotions, coordinating with other department heads as required.
Review operational records and reports to project sales and determine profitability.
Resolve customer complaints regarding sales and service.
Monitor customer preferences to determine focus of sales efforts.
Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.
Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.
Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
Recommend locations for new facilities or oversee the remodeling or renovating of current facilities.
Plan store layouts or design displays.
August 1998
to
October 2004
Company Name City , State Store Manager
Resolve customer complaints regarding sales and service.
Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
Review operational records and reports to project sales and determine profitability.
Monitor customer preferences to determine focus of sales efforts.
Direct the hiring, training, or performance evaluations of marketing or sales staff and oversee their daily activities.
Use sales forecasting or strategic planning to ensure the sale and profitability of products, lines, or services, analyzing business developments and monitoring market trends.
Consult with buying personnel to gain advice regarding the types of products or services expected to be in demand.
Select products or accessories to be displayed at trade or special production shows.
Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.
Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.
Identify staff vacancies and recruit, interview and select applicants.
Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations.
Represent organization at personnel-related hearings and investigations.
Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits.
Analyze statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization's personnel policies and practices.
Prepare and follow budgets for personnel operations.
Prepare personnel forecast to project employment needs.
Develop, administer and evaluate applicant tests.
Education
Louisiana Tech University City , State Bachelor of Science : Psychology
",SALES
78016758," CONSULTANT Summary As a proud Microsoft employee, I'm driven by Customer obsession, Growth Mindset and One Microsoft principles. In every position I've had at Microsoft, my guiding principle has been taking customer feedback and advocating for cross-organizational initiatives to unite the ecosystem to provide the best possible product, services and support experience for our customers. Combining my technical knowledge and experience with my excellent communication, problem solving and strategic planning skills, I have been on the front lines providing dedicated engineering support; delivered and created Services global portfolio offerings; architected and delivered cloud migration engagements; driven our critical watch-list customers through Get to Green programs and built proactive outreach scale models to empower the entire Microsoft ecosystem from account teams, support, services and product engineering teams with visibility, awareness, data and actionable guidance to improve customers' Skype for business and O365 experience. Experience 02/2016 to Current Consultant Enterprise Communications Global Practice), Microsoft
Accepted a position in ECGP, specifically to help develop and expand the ""Get Healthy"" program as well as act as a Solutions Architect for pre-sales, artefact and delivery activities on these engagements. My key contribution to date has been taking the on premises framework and content and developing the hybrid and Online frameworks and content. The program will go live at the end of July at which point our focus will be around training global delivery resources. I have worked on PG escalations with large customers like 3M in their Online ""Get Healthy"" efforts, as well as engaging with customers like Alcoa (SfBOnline), Aon (O365Dedicated), Lubrizol, AllState (on premises) to scope, customize and deliver ""Get Healthy"" offerings
Assisted with AirLift deliveries as well as conducting technical interviews for Consultant and Architect level candidates. 06/2013 to 02/2016 Premier Field Engineer City , State DSE workload of at least 1600 hours as well as assisting on many transactional engagements, specifically Risk Assessment as a Service and Office 365 Network Performance assessments for customers like Delta Airlines. I worked with two dedicated customers, and many transactional customers to analyze performance issues, and assist with getting their environments healthy using RaaS, but primarily ongoing KHI and CQM analysis and SCOM alert tuning, and helping them move to more real-time methods such as StatsMan and Call Quality Dashboard
As part of the AIG O365 team who recently achieved a 40 million dollar O365 deal, I was the Lync DSE on the AIG account for two years and they have just renewed their Lync DSE contract for another two years. I focused on helping them stabilize their environment and starting to position them for successful hybrid environments as part of their O365 strategy. I worked as the DSE for multiple other customers helping them transition from IM & P to replacing AT&T conferencing company-wide (with enterprise voice capabilities, analysis and correction of all performance and call quality issues, as well as assisting them with merger/acquisition scenarios and successful consolidation/migration of two Lync environments
Assisted on transactional engagements for Citrix, Carnival Cruise Lines, Florida Hospital, Diebold, Kelloggs Company and provided back up for other PFEs covering Amazon, Visa, Mastercard, Humana, Deloitte, King County and State of Washington. Volunteered for MySkillsForAfrika, and assisted the Botswana Innovation Hub with their Skype for Business deployment. 01/2009 to 06/2013 Lead Application Engineer Company Name Responsible for designing and engineering unified communication solutions. Lead Lync Application Engineer. Completed migration from OCS 2007 R2 300 user deployment to on-premise Lync 2010 deployment for 25K user capacity with IM, presence, group chat, federation, PIC, audio-video collaboration and Cisco/Tandberg integration functionality. Also completed acquisition and integration of Morgan Keegan's Lync 2010 environment. Designed Lync 2013 architecture and completed Polycom integration with RMX and DMA infrastructure. Additional responsibilities include mobile device management solutions deign and implementations, including Blackberry, Good, ActiveSync and MobileIron. Education and Training 1998 Associate degree University of Stellenbosch and Nelson Mandela Metropolitan University 1996 Matriculation Certificate Collegiate Girls High School 07 / 2018 MCSE : Communication Communication Microsoft · License: F372-7058
MCSA: Office 365 - 07 / 2015 - 07/2018
Microsoft · License: 10013480 Skills go live, Architect, audio, Cisco, Citrix, Consultant, content and developing, content, delivery, designing, Engineer, focus, Hub, Innovation, Office, migration, Enterprise, Network, Quality, real-time, Risk Assessment, sales, strategy, video Additional Information MCITP: Lync Server Administrator 2010 - 05 / 2013
Microsoft · License: 10013480 ","
CONSULTANT
Summary
As a proud Microsoft employee, I'm driven by Customer obsession, Growth Mindset and One Microsoft principles. In every position I've had at Microsoft, my guiding principle has been taking customer feedback and advocating for cross-organizational initiatives to unite the ecosystem to provide the best possible product, services and support experience for our customers. Combining my technical knowledge and experience with my excellent communication, problem solving and strategic planning skills, I have been on the front lines providing dedicated engineering support; delivered and created Services global portfolio offerings; architected and delivered cloud migration engagements; driven our critical watch-list customers through Get to Green programs and built proactive outreach scale models to empower the entire Microsoft ecosystem from account teams, support, services and product engineering teams with visibility, awareness, data and actionable guidance to improve customers' Skype for business and O365 experience.
Experience
02/2016 to Current
Consultant
Enterprise Communications Global Practice), Microsoft
Accepted a position in ECGP, specifically to help develop and expand the ""Get Healthy"" program as well as act as a Solutions Architect for pre-sales, artefact and delivery activities on these engagements.
My key contribution to date has been taking the on premises framework and content and developing the hybrid and Online frameworks and content.
The program will go live at the end of July at which point our focus will be around training global delivery resources.
I have worked on PG escalations with large customers like 3M in their Online ""Get Healthy"" efforts, as well as engaging with customers like Alcoa (SfBOnline), Aon (O365Dedicated), Lubrizol, AllState (on premises) to scope, customize and deliver ""Get Healthy"" offerings
Assisted with AirLift deliveries as well as conducting technical interviews for Consultant and Architect level candidates.
06/2013 to 02/2016
Premier Field Engineer City , State
DSE workload of at least 1600 hours as well as assisting on many transactional engagements, specifically Risk Assessment as a Service and Office 365 Network Performance assessments for customers like Delta Airlines.
I worked with two dedicated customers, and many transactional customers to analyze performance issues, and assist with getting their environments healthy using RaaS, but primarily ongoing KHI and CQM analysis and SCOM alert tuning, and helping them move to more real-time methods such as StatsMan and Call Quality Dashboard
As part of the AIG O365 team who recently achieved a 40 million dollar O365 deal, I was the Lync DSE on the AIG account for two years and they have just renewed their Lync DSE contract for another two years.
I focused on helping them stabilize their environment and starting to position them for successful hybrid environments as part of their O365 strategy.
I worked as the DSE for multiple other customers helping them transition from IM & P to replacing AT&T conferencing company-wide (with enterprise voice capabilities, analysis and correction of all performance and call quality issues, as well as assisting them with merger/acquisition scenarios and successful consolidation/migration of two Lync environments
Assisted on transactional engagements for Citrix, Carnival Cruise Lines, Florida Hospital, Diebold, Kelloggs Company and provided back up for other PFEs covering Amazon, Visa, Mastercard, Humana, Deloitte, King County and State of Washington.
Volunteered for MySkillsForAfrika, and assisted the Botswana Innovation Hub with their Skype for Business deployment.
01/2009 to 06/2013
Lead Application Engineer Company Name
Responsible for designing and engineering unified communication solutions.
Lead Lync Application Engineer.
Completed migration from OCS 2007 R2 300 user deployment to on-premise Lync 2010 deployment for 25K user capacity with IM, presence, group chat, federation, PIC, audio-video collaboration and Cisco/Tandberg integration functionality.
Also completed acquisition and integration of Morgan Keegan's Lync 2010 environment.
Designed Lync 2013 architecture and completed Polycom integration with RMX and DMA infrastructure.
Additional responsibilities include mobile device management solutions deign and implementations, including Blackberry, Good, ActiveSync and MobileIron.
Education and Training
1998
Associate degree University of Stellenbosch and Nelson Mandela Metropolitan University
1996
Matriculation Certificate Collegiate Girls High School
07 / 2018
MCSE : Communication Communication
Microsoft · License: F372-7058
MCSA: Office 365 - 07 / 2015 - 07/2018
Microsoft · License: 10013480
Skills
go live, Architect, audio, Cisco, Citrix, Consultant, content and developing, content, delivery, designing, Engineer, focus, Hub, Innovation, Office, migration, Enterprise, Network, Quality, real-time, Risk Assessment, sales, strategy, video
Additional Information
MCITP: Lync Server Administrator 2010 - 05 / 2013
Microsoft · License: 10013480
",CONSULTANT
15535920," BUSINESS CONSULTANT Professional Summary IT Business/Sales/Operations position where my experience and technical knowledge can contribute and positively impact strategic improvements. Drive and support change for process improvement, implement technology solutions in fast paced evolving environments. I enjoy interacting with people to solve problems creatively and appreciate working in a diverse environment.  Technology / OPERATIONS 10+ years working in technical and operations environments supporting engineering, human resources, operations and finance teams. Procure hardware and software, provide quotes, detailed reporting utilizing an Access and CRM/Salesforce databases. Manage projects, timelines and teams to improve quality of methods and presentations to key stakeholders. IT Helpdesk response team - build client and server systems to business specifications, install OS, applications based on department needs, utilize Active Directory to provide updated information to management, deploy hardware, software, troubleshoot and resolve issues on notebooks, desktop and servers. Supporting Microsoft, MAC OS, Android and iPhones. MCSE and Currently enrolled in Apple Training. Track and analyze technical training, developed curriculum, procured software and implemented courses for engineers and management. Prioritized organizational needs, attention to detail within project timelines to exceed business requirements for technical training certifications. Microsoft Office Expert Support strategic initiatives by maintaining servers and systems, on site DR implementation. Utilizing MS Active Directory and iOS MDM to monitor systems and applications, support, troubleshoot and provide appropriate application access to cross functional teams while maintaining system uptime. Management Led the internal IT Team and team of IT consultants to successfully rollout 22 branch Microsoft Exchange migration. Prepared the environment, managed the train the trainer for the business teams and successfully completed the migration within the 6-month timeframe, exceeding the requirements in preparation for the company acquisition. Offered a new position within the new company. Lead and built strong relationships with the business units, program managers, engineering and management to identify technology needs, brain storm solutions, document and implement new processes which defined and exceeded management operational goals and KPIs. Direct Sales teams to position products and services which would drive margin improvements. Provide weekly cost/benefit analysis reports which lead to 94% increase in complete responses for RFQ's/RFP's and SOWs. Sales 6+ years Field Sales providing Mobility, Data Center, Networking, Cloud, Security, and Professional services and solutions to Enterprise customers. Understand the customer needs, goals and KPI's and their IT environment to be able to provide the appropriate technology solution, or alternative solution to solve problems. Partner with subject matter experts to deliver web-based solutions to C-level executives, IT teams and procurement. Build and establish solid relationships with customers to understand their current technical environment, growth initiatives and end goals to better provide services and solutions which solve immediate challenges and a path to meeting their end goals. Provide technical presentations, manage product life cycles, partner with OEMs and distribution channels to exceed customer satisfaction from order to fulfillment. Consistently build pipeline to meet and exceed 3X goals, forecast monthly/quarterly revenues and margin. Customer focused, oversee the technical team in execution of services and results, meeting and exceeding customers KPI's and business goals. Power user with Microsoft Dynamics CRM and Salesforce. Utilizing research engines and web tools understand the competition, search for new accounts with projects that align with our solutions and services to call. Document all activities within CRM/Salesforce. Communication Interpersonal and cross-functional communication skills, effective presentations, ability to multi-task and prioritize, time management. Creative, confident, always learning and flexible in understanding needs and working with diverse teams. Ability to share technical information with non-technical teams where they can relate and understand in a non-condescending, positive and learning environment. Skills Complex data transformations Data operations abilities Ability to validate data Exceptional interpersonal communication Project development Goal attainment Organized Operations management Project management Conflict resolution Efficient multi-tasker Deadline-oriented Relationship building Coaching and mentoring Customer service Verbal and written communication Work History 01/2018 to Current business Consultant Discuss customer requirements, analyze business practices, recommend appropriate business models, recommend process improvement, research and review financial systems, interview candidates, create business plan, implement business plans, assist customer in projects needing improvement and resolve client issues. 02/2016 to 12/2017 Field Account Executive Company Name 8 a.m. 5 P.M. oncall 24 x 7) New Account Development. identify prospects, documenting information on environment and current partners, cold calling, establish and build relationships to develop business solutions for the datacenter, cloud, security, mobility solutions and professional services. Exceed customer satisfaction with consistent focus and communications to my customers building long term credibility, Customer First. On target 2017, 2016 103% margin goals. power user with Microsoft Dynamics CRM, certified Cisco Business Value Analyst, MCSE, VMWare Solutions Professional Won and signed Professional Services contract with the largest retail customer in the Northeast. Represented the Northeast Sales Team at Diversity Events. Participated in numerous events and activities held by the GNEMSDC. 06/2011 to 05/2015 commercial account executive Company Name 8 a.m. 5 P.M. oncall 24 x 7). Established solid relationships, maintained and defended existing customers while identifying, qualifying, building, closing net new business. Consistently meeting and exceeding the annual Sales Quota of $21M+- FY11 - 105%, FY12 - 145%, FY13 127%, FY14 136% - Awarded Sales Warrior FY14 increasing margin overall by selling better products with higher margin retention. Saleforce.com power user, building reports, extracting data, daily pipeline updates and weekly forecasting utilizing Salesforce and knowledge from customer meetings. 06/2005 to 06/2011 business operations analyst Company Name 8 a.m. 5 p.m. Operations Support to the Northeast and Southeast Sales teams, assist teams in building revenues exceeding $4B annually while maintaining healthy margin, monitoring revenues to meet business goals. Compile and deliver weekly reports to Sales Management, identifying key areas and issues of focus, products generating highest margin/revenues and overall success compared to other regions in the U.S. Provide products, services and technical configurations to Request for Pricing (RFP) and Response for Quotes (RFQ) for customers throughout the eastern U.S. Implementing and maintaining sales leadership strategy by consistently working on improving margin with positioning key products. Assist in influencing business growth in areas specific to product and solutions to exceed customer needs. Liaison between Sales, Product Management, GBU's, Engineering, participating in meetings and calls to discuss technical updates, product releases, issues and roadblocks with potential solutions. Present highlights and key information to the sales teams at weekly meetings. Strategic focus to increase product penetration, utilizing product changes and refresh solutions while maintaining customer satisfaction and building a get-well plan for recovery of margin and revenue in those accounts and areas that did not meet sales management expectations. sales Operations - Excellence coach |Compaq computer corporation | October 2002 - june 2005 8 a.m. 5 p.m. Promoted from Inside Sales Executive after 4 months supporting enterprise accounts which exceed $500M in mobility sales to coach and develop inside sales teams and their supervisors utilizing recorded calls, product sales and department performance reports. Developed team members for compliancy, call quality, accuracy of information and productivity. Improved outbound sales calls performance by 137% increase in sales performance over a 6-month period. Evaluated the Inside Sales process, accessibility of information needed while cold calling, resulting in streamlining Inside Sales teams access to resources, manuals, product information and promotions on a second display. Positive results in providing customers with immediate responses and information resulted in higher sales, confidence in Inside Sales teams and overall satisfaction and performance. This initiated a new monthly sales incentive program which monitored and captured the tools and resources used in the successful sales process. Utilize CRM and Access database results to provide analytics and statistics for data center calls, build and create reports, spreadsheets, charts and present to management weekly, identify areas of improvement for sales performance, establish programs to meet new requirements and train individuals/teams on how to meet/exceed new criteria for call center success. director of information technology | metrowest bank | may 2001 - october 2002 8 a.m. 5 p.m. oncall 24 x 7) Reporting into the VP of Operations, managed and lead the IT infrastructure team on daily and strategic IT initiatives and business process re-engineering. Managed the migration of 22 branches from Lotus Notes to Microsoft Exchange in preparation for the bank to be acquired. Collaboratively met with and worked with the functional departments implementing technology to streamline and consolidate time consuming processes, including outsourcing a legacy manual check process, which resulted in no downtime or delay in check distribution. systems software engineer | compaq computer company | June 1995 - May 2001 8 a.m. 5 p.m. oncall 24 x 7) Helpdesk/technical support for Multivendor Systems Engineering. Built/configured hardware, install software, troubleshoot, maintain driver updates and perform system backups. Work on desktops, laptops, workstations, servers. Utilized Microsoft System Center Management Tools, Ghost, manage the Exchange Server for the MSE Team. Acquired Microsoft Certified Systems Engineer digital equipment corporation | operations manager information security 8 a.m. 5 p.m. Managed, maintained the Access data base to capture, monitor, report potential security issues on client machines, set security parameters within the engineering organization. Weekly reports/updates to management to determine potential breech. U.S. travel to train groups within the company on compliance, identify areas of concern and information critical to protect. Skills streamline, Analyst, develop business, business plan, business plans, business process re-engineering, call center, charts, Cisco, closing, coach, cold calling, com, Compaq, hardware, CRM, client, customer satisfaction, data base, desktops, financial, focus, forecasting, functional, Ghost, information security 8, information technology, Inside Sales, IT Support, laptops, leadership, Lotus Notes, director, meetings, Access, Access database, Microsoft Certified Systems Engineer, MCSE, Microsoft Dynamics, Exchange Server, Microsoft Exchange, migration, enterprise, positioning, Pricing, processes, process improvement, Product Management, quality, Reporting, research, retail, RFP, selling, Sales, sales management, servers, software engineer, install software, spreadsheets, statistics, strategy, Strategic, Systems Engineering, technical support, troubleshoot Education Degree : Google IT Support Certificate - currently enrolled via Coursera : May 2018 AS : Computer Information Systems Mount Wachusett Community College - Computer Information Systems BS : Business Management Lesley University - Business Management AS : Business Administration Mount Wachusett Community College - Business Administration ","
BUSINESS CONSULTANT
Professional Summary
IT Business/Sales/Operations position where my experience and technical knowledge can contribute and positively impact strategic improvements. Drive and support change for process improvement, implement technology solutions in fast paced evolving environments. I enjoy interacting with people to solve problems creatively and appreciate working in a diverse environment.
 Technology / OPERATIONS 10+ years working in technical and operations environments supporting engineering, human resources, operations and finance teams. Procure hardware and software, provide quotes, detailed reporting utilizing an Access and CRM/Salesforce databases. Manage projects, timelines and teams to improve quality of methods and presentations to key stakeholders. IT Helpdesk response team - build client and server systems to business specifications, install OS, applications based on department needs, utilize Active Directory to provide updated information to management, deploy hardware, software, troubleshoot and resolve issues on notebooks, desktop and servers. Supporting Microsoft, MAC OS, Android and iPhones. MCSE and Currently enrolled in Apple Training. Track and analyze technical training, developed curriculum, procured software and implemented courses for engineers and management. Prioritized organizational needs, attention to detail within project timelines to exceed business requirements for technical training certifications. Microsoft Office Expert Support strategic initiatives by maintaining servers and systems, on site DR implementation. Utilizing MS Active Directory and iOS MDM to monitor systems and applications, support, troubleshoot and provide appropriate application access to cross functional teams while maintaining system uptime. Management Led the internal IT Team and team of IT consultants to successfully rollout 22 branch Microsoft Exchange migration. Prepared the environment, managed the train the trainer for the business teams and successfully completed the migration within the 6-month timeframe, exceeding the requirements in preparation for the company acquisition. Offered a new position within the new company. Lead and built strong relationships with the business units, program managers, engineering and management to identify technology needs, brain storm solutions, document and implement new processes which defined and exceeded management operational goals and KPIs. Direct Sales teams to position products and services which would drive margin improvements. Provide weekly cost/benefit analysis reports which lead to 94% increase in complete responses for RFQ's/RFP's and SOWs. Sales 6+ years Field Sales providing Mobility, Data Center, Networking, Cloud, Security, and Professional services and solutions to Enterprise customers. Understand the customer needs, goals and KPI's and their IT environment to be able to provide the appropriate technology solution, or alternative solution to solve problems. Partner with subject matter experts to deliver web-based solutions to C-level executives, IT teams and procurement. Build and establish solid relationships with customers to understand their current technical environment, growth initiatives and end goals to better provide services and solutions which solve immediate challenges and a path to meeting their end goals. Provide technical presentations, manage product life cycles, partner with OEMs and distribution channels to exceed customer satisfaction from order to fulfillment. Consistently build pipeline to meet and exceed 3X goals, forecast monthly/quarterly revenues and margin. Customer focused, oversee the technical team in execution of services and results, meeting and exceeding customers KPI's and business goals. Power user with Microsoft Dynamics CRM and Salesforce. Utilizing research engines and web tools understand the competition, search for new accounts with projects that align with our solutions and services to call. Document all activities within CRM/Salesforce. Communication Interpersonal and cross-functional communication skills, effective presentations, ability to multi-task and prioritize, time management. Creative, confident, always learning and flexible in understanding needs and working with diverse teams. Ability to share technical information with non-technical teams where they can relate and understand in a non-condescending, positive and learning environment.
Skills
Complex data transformations
Data operations abilities
Ability to validate data
Exceptional interpersonal communication
Project development
Goal attainment
Organized
Operations management
Project management
Conflict resolution
Efficient multi-tasker
Deadline-oriented
Relationship building
Coaching and mentoring
Customer service
Verbal and written communication
Work History
01/2018 to Current
business Consultant
Discuss customer requirements, analyze business practices, recommend appropriate business models, recommend process improvement, research and review financial systems, interview candidates, create business plan, implement business plans, assist customer in projects needing improvement and resolve client issues.
02/2016 to 12/2017
Field Account Executive Company Name
8 a.m.
5 P.M.
oncall 24 x 7) New Account Development.
identify prospects, documenting information on environment and current partners, cold calling, establish and build relationships to develop business solutions for the datacenter, cloud, security, mobility solutions and professional services.
Exceed customer satisfaction with consistent focus and communications to my customers building long term credibility, Customer First.
On target 2017, 2016 103% margin goals.
power user with Microsoft Dynamics CRM, certified Cisco Business Value Analyst, MCSE, VMWare Solutions Professional Won and signed Professional Services contract with the largest retail customer in the Northeast.
Represented the Northeast Sales Team at Diversity Events.
Participated in numerous events and activities held by the GNEMSDC.
06/2011 to 05/2015
commercial account executive Company Name
8 a.m.
5 P.M.
oncall 24 x 7).
Established solid relationships, maintained and defended existing customers while identifying, qualifying, building, closing net new business.
Consistently meeting and exceeding the annual Sales Quota of $21M+- FY11 - 105%, FY12 - 145%, FY13 127%, FY14 136% - Awarded Sales Warrior FY14 increasing margin overall by selling better products with higher margin retention.
Saleforce.com power user, building reports, extracting data, daily pipeline updates and weekly forecasting utilizing Salesforce and knowledge from customer meetings.
06/2005 to 06/2011
business operations analyst Company Name
8 a.m.
5 p.m.
Operations Support to the Northeast and Southeast Sales teams, assist teams in building revenues exceeding $4B annually while maintaining healthy margin, monitoring revenues to meet business goals.
Compile and deliver weekly reports to Sales Management, identifying key areas and issues of focus, products generating highest margin/revenues and overall success compared to other regions in the U.S.
Provide products, services and technical configurations to Request for Pricing (RFP) and Response for Quotes (RFQ) for customers throughout the eastern U.S.
Implementing and maintaining sales leadership strategy by consistently working on improving margin with positioning key products.
Assist in influencing business growth in areas specific to product and solutions to exceed customer needs.
Liaison between Sales, Product Management, GBU's, Engineering, participating in meetings and calls to discuss technical updates, product releases, issues and roadblocks with potential solutions.
Present highlights and key information to the sales teams at weekly meetings.
Strategic focus to increase product penetration, utilizing product changes and refresh solutions while maintaining customer satisfaction and building a get-well plan for recovery of margin and revenue in those accounts and areas that did not meet sales management expectations.
sales Operations - Excellence coach |Compaq computer corporation | October 2002 - june 2005 8 a.m.
5 p.m.
Promoted from Inside Sales Executive after 4 months supporting enterprise accounts which exceed $500M in mobility sales to coach and develop inside sales teams and their supervisors utilizing recorded calls, product sales and department performance reports.
Developed team members for compliancy, call quality, accuracy of information and productivity.
Improved outbound sales calls performance by 137% increase in sales performance over a 6-month period.
Evaluated the Inside Sales process, accessibility of information needed while cold calling, resulting in streamlining Inside Sales teams access to resources, manuals, product information and promotions on a second display.
Positive results in providing customers with immediate responses and information resulted in higher sales, confidence in Inside Sales teams and overall satisfaction and performance.
This initiated a new monthly sales incentive program which monitored and captured the tools and resources used in the successful sales process.
Utilize CRM and Access database results to provide analytics and statistics for data center calls, build and create reports, spreadsheets, charts and present to management weekly, identify areas of improvement for sales performance, establish programs to meet new requirements and train individuals/teams on how to meet/exceed new criteria for call center success.
director of information technology | metrowest bank | may 2001 - october 2002 8 a.m.
5 p.m.
oncall 24 x 7) Reporting into the VP of Operations, managed and lead the IT infrastructure team on daily and strategic IT initiatives and business process re-engineering.
Managed the migration of 22 branches from Lotus Notes to Microsoft Exchange in preparation for the bank to be acquired.
Collaboratively met with and worked with the functional departments implementing technology to streamline and consolidate time consuming processes, including outsourcing a legacy manual check process, which resulted in no downtime or delay in check distribution.
systems software engineer | compaq computer company | June 1995 - May 2001 8 a.m.
5 p.m.
oncall 24 x 7) Helpdesk/technical support for Multivendor Systems Engineering.
Built/configured hardware, install software, troubleshoot, maintain driver updates and perform system backups.
Work on desktops, laptops, workstations, servers.
Utilized Microsoft System Center Management Tools, Ghost, manage the Exchange Server for the MSE Team.
Acquired Microsoft Certified Systems Engineer digital equipment corporation | operations manager information security 8 a.m.
5 p.m.
Managed, maintained the Access data base to capture, monitor, report potential security issues on client machines, set security parameters within the engineering organization.
Weekly reports/updates to management to determine potential breech.
U.S.
travel to train groups within the company on compliance, identify areas of concern and information critical to protect.
Skills
streamline, Analyst, develop business, business plan, business plans, business process re-engineering, call center, charts, Cisco, closing, coach, cold calling, com, Compaq, hardware, CRM, client, customer satisfaction, data base, desktops, financial, focus, forecasting, functional, Ghost, information security 8, information technology, Inside Sales, IT Support, laptops, leadership, Lotus Notes, director, meetings, Access, Access database, Microsoft Certified Systems Engineer, MCSE, Microsoft Dynamics, Exchange Server, Microsoft Exchange, migration, enterprise, positioning, Pricing, processes, process improvement, Product Management, quality, Reporting, research, retail, RFP, selling, Sales, sales management, servers, software engineer, install software, spreadsheets, statistics, strategy, Strategic, Systems Engineering, technical support, troubleshoot
Education
Degree :
Google IT Support Certificate - currently enrolled via Coursera :
May 2018
AS : Computer Information Systems Mount Wachusett Community College - Computer Information Systems
BS : Business Management Lesley University - Business Management
AS : Business Administration Mount Wachusett Community College - Business Administration
",CONSULTANT
20674668," EA INFORMATION TECHNOLOGY SPECIALIST III (DRUPAL DEV) Summary Drupal developer with five years of experience in site building, and frontend and backend development. Skills in theming, as well. Driven to provide excellent service and high-quality coding to create secure and functional sites for clients. Expert in Drupal and up to date on the latest developments and versions. Managed several projects for the NYSED Redesign Project using both Drupal 7 and Drupal 8, including full Drupal deployment services. Earned the respect and the trust from both the NYSED ITS and Program Office Managements. Core Qualifications • Superior proficiency in high-level Drupal 7 and Drupal 8 Development
• Excellent proficiency in using Drupal Ajax and jQuery in web development
• Exceptional knowledge of Drupal prior versions and upgrades
• Extensive expertise with versioning management systems
• Strong ability to manage multiple concurrent projects
• High problem solving and analytical skills Technical Skills Programming and Scripting Languages: C++, Java, JavaScript, PHP, Python, AJAX Data-Oriented Languages and Databases: SQL, PL/SQL, Oracle Database, DMS II, PL/SQL, JDBC Markup and Stylesheet Languages: HTML, HTML5, XHTML, CSS, and CSS3 Methodologies: UML, Design Patterns IDE: Oracle JDeveloper, Eclipse, BlueJ, jGRASP, Microsoft Visual Studio Framework & Middleware: Drupal, Apache Struts, Apache, Tomcat Software Applications: MS Office, Oracle Database Server Operating Systems: Windows, OS X, and UNIX Automated Testing Tools: Selenium, Behat Experience Information Technology Specialist III (Drupal Dev) / Company Name - City , State 08/2015 - Current • Lead Drupal Developer for the NYSED.GOV redesign project.
• Completely re-architecting the NYSED.GOV's website and content strategy.
• Migrating all data, building and configuring the new site, and creating the custom Responsive Drupal theme.
• Streamlining the authoring experience for content creators and auditors.
• Designing, coding, architecting and testing various themes, modules and processes to extend Drupal to meet the Department needs.
• Developing the NYSED's Drupal-based websites using HTML5 and CSS3.
• Supervising the H-BITS Consultant and providing guidance according to the project plan.
• Analyzing client request to develop, test, and deploy functional software requirements.
• Providing support and assistance to webmasters to publish and update content to the NYSED's websites.
• Coordinating activities with ITS infrastructure support units related to the configuration of the NYSED's websites, as well as the establishing and maintaining file access rights.
• Executing tasks associated with generating website analytics.
• Managing installation and ongoing support of search technologies used on the NYSED websites.
• Providing expert guidance to the NYSED program offices and the webmasters related to the website accessibility standards and compliance.
• Maintaining the NYSED's existing websites using the Dreamweaver and the Contribute software.
• Managing the unit in the absence of my unit supervisor.
• Providing weekly status reports, statistics and recommendation to the upper management as needed.
• Communicating clearly both verbally and in writing with management and customers.
• Documenting Drupal architecture solutions. Information Technology Specialist II / Company Name - City , State 09/2013 - 08/2015 • Developed and maintained IT (systems) written in LINC, COBOL, Java, Struts, PL/SQL, and XML.
• Analyzed and developed complex business intelligence reports to meet the needs of internal and external stakeholders.
• Collaborated with program office members to identify their business process requirements.
• Worked as a member of the application development team to build IT solutions that address the program office needs.
• Developed and executed test plans, troubleshoot and debug system application code.
• Assured systems and procedures are appropriately documented, meeting department standards, and following generally accepted IT practices. Intern Application Developer / Company Name - City , State 01/2013 - 06/2013 • Maintained the support system to provide services to the clients.
• Developed program logic for new applications, analyzed and modified logic in existing applications
• Provided technical solutions for any applications issues.
• Developed software system testing and validation procedures, programming and documentation.
• Tested EDI and other application systems; performed Data validation by executing complex SQL queries. Intern iOS Developer / Company Name - City , State 08/2012 - 12/2012 • Designed and built applications for the iOS platform.
• Ensured the performance, quality, and responsiveness of applications.
• Collaborated with a team to define, design, and ship new features.
• Identified and corrected bottlenecks and fixed bugs; maintained code quality, organization, and atomization. Assistant Store Supervisor / Company Name - City , State 02/2010 - 09/2013 Supervisor of Footwear Department / Company Name - City , State 02/2008 - 12/2009 PROFESSIONAL DEVELOPMENT City College of New York of the City University of New York, The - - City , State , United States 2013 Bachelor of Science : Computer Science VOLUNTEER EXPERIENCE Employees Association                 05/2016 – Present
IT Chair of the IT Committee Board
• Create and maintain the website along with the other committee members.
• Train and educate about latest technology tools to the fellow team members.
• Organize the weekly meetings and engage in different task-oriented activities.
• Encourage the other board members to collaborate and share their expertise. ","
INFORMATION TECHNOLOGY SPECIALIST III (DRUPAL DEV)
Summary
Drupal developer with five years of experience in site building, and frontend and backend development. Skills in theming, as well. Driven to provide excellent service and high-quality coding to create secure and functional sites for clients. Expert in Drupal and up to date on the latest developments and versions. Managed several projects for the NYSED Redesign Project using both Drupal 7 and Drupal 8, including full Drupal deployment services. Earned the respect and the trust from both the NYSED ITS and Program Office Managements.
Core Qualifications
• Superior proficiency in high-level Drupal 7 and Drupal 8 Development
• Excellent proficiency in using Drupal Ajax and jQuery in web development
• Exceptional knowledge of Drupal prior versions and upgrades
• Extensive expertise with versioning management systems
• Strong ability to manage multiple concurrent projects
• High problem solving and analytical skills
Technical Skills
Programming and Scripting Languages: C++, Java, JavaScript, PHP, Python, AJAX Data-Oriented Languages and Databases: SQL, PL/SQL, Oracle Database, DMS II, PL/SQL, JDBC Markup and Stylesheet Languages: HTML, HTML5, XHTML, CSS, and CSS3 Methodologies: UML, Design Patterns IDE: Oracle JDeveloper, Eclipse, BlueJ, jGRASP, Microsoft Visual Studio Framework & Middleware: Drupal, Apache Struts, Apache, Tomcat Software Applications: MS Office, Oracle Database Server Operating Systems: Windows, OS X, and UNIX Automated Testing Tools: Selenium, Behat
Experience
Information Technology Specialist III (Drupal Dev) / Company Name - City , State 08/2015 - Current
• Lead Drupal Developer for the NYSED.GOV redesign project.
• Completely re-architecting the NYSED.GOV's website and content strategy.
• Migrating all data, building and configuring the new site, and creating the custom Responsive Drupal theme.
• Streamlining the authoring experience for content creators and auditors.
• Designing, coding, architecting and testing various themes, modules and processes to extend Drupal to meet the Department needs.
• Developing the NYSED's Drupal-based websites using HTML5 and CSS3.
• Supervising the H-BITS Consultant and providing guidance according to the project plan.
• Analyzing client request to develop, test, and deploy functional software requirements.
• Providing support and assistance to webmasters to publish and update content to the NYSED's websites.
• Coordinating activities with ITS infrastructure support units related to the configuration of the NYSED's websites, as well as the establishing and maintaining file access rights.
• Executing tasks associated with generating website analytics.
• Managing installation and ongoing support of search technologies used on the NYSED websites.
• Providing expert guidance to the NYSED program offices and the webmasters related to the website accessibility standards and compliance.
• Maintaining the NYSED's existing websites using the Dreamweaver and the Contribute software.
• Managing the unit in the absence of my unit supervisor.
• Providing weekly status reports, statistics and recommendation to the upper management as needed.
• Communicating clearly both verbally and in writing with management and customers.
• Documenting Drupal architecture solutions.
Information Technology Specialist II / Company Name - City , State 09/2013 - 08/2015
• Developed and maintained IT (systems) written in LINC, COBOL, Java, Struts, PL/SQL, and XML.
• Analyzed and developed complex business intelligence reports to meet the needs of internal and external stakeholders.
• Collaborated with program office members to identify their business process requirements.
• Worked as a member of the application development team to build IT solutions that address the program office needs.
• Developed and executed test plans, troubleshoot and debug system application code.
• Assured systems and procedures are appropriately documented, meeting department standards, and following generally accepted IT practices.
Intern Application Developer / Company Name - City , State 01/2013 - 06/2013
• Maintained the support system to provide services to the clients.
• Developed program logic for new applications, analyzed and modified logic in existing applications
• Provided technical solutions for any applications issues.
• Developed software system testing and validation procedures, programming and documentation.
• Tested EDI and other application systems; performed Data validation by executing complex SQL queries.
Intern iOS Developer / Company Name - City , State 08/2012 - 12/2012
• Designed and built applications for the iOS platform.
• Ensured the performance, quality, and responsiveness of applications.
• Collaborated with a team to define, design, and ship new features.
• Identified and corrected bottlenecks and fixed bugs; maintained code quality, organization, and atomization.
Assistant Store Supervisor / Company Name - City , State 02/2010 - 09/2013
Supervisor of Footwear Department / Company Name - City , State 02/2008 - 12/2009
PROFESSIONAL DEVELOPMENT
City College of New York of the City University of New York, The - - City , State , United States 2013 Bachelor of Science : Computer Science
VOLUNTEER EXPERIENCE
Employees Association                 05/2016 – Present
IT Chair of the IT Committee Board
• Create and maintain the website along with the other committee members.
• Train and educate about latest technology tools to the fellow team members.
• Organize the weekly meetings and engage in different task-oriented activities.
• Encourage the other board members to collaborate and share their expertise.
",INFORMATION-TECHNOLOGY
65708020," BUSINESS DEVELOPMENT Summary Results-driven and highly skilled (business development)account manager and marketing professional with over 10 years of experience developing and executing customized account plans to increase sales volume, market share, and relevance in the marketplace. Provide strategic value to customers including leveraging trends in customer industries/marketplaces to shape solutions and approaches driving overall business development. Open and clear communicator with demonstrated strategic vision and disciplined execution. Highlights Relationship Building Networking Sales/Market Analysis Strategic Planning Adept at Closing Sales Budget Development Business Development  Account Management Analytical Problem Solver Profit Optimization Cost Efficiency Training and Development Accomplishments Grown sales revenue 85% in a depressed oil and gas market, consistently exceeding sales goals. (SunnySide Supply) Personally responsible for 100% of Erect-A-Step sales and 40% of overall company sales. (SunnySide Supply) Handle the highest volume/revenue accounts in assigned territory. (SunnySide Supply) Have obtained promotions and management opportunities faster than expected by employer. (SunnySide Supply and Davison) Won award for ""Rookie Sales Director of the Year."" (Davison) Consistently exceed sales quotas and always in the top 10% of the sales team. (Davison) Successfully expanded account base from 2 to more than 50 accounts. (Amore Limousines/Morgan Coach) Led sales team to grow revenue from $50,000 to $1.3 million in 6 years. (Amore Limousines/Morgan Coach) Education Bachelor of Science : Marketing and Legal Studies in Business , 2006 Duquesne University － City , State Experience Business Development September 2014 to Current Company Name － City , State Responsible for overall company branding and marketing at trade shows and industry organizations.  Business Development role responsible for obtaining new customers and building current customer base to increase sales revenue across all product lines throughout the company. Manager of premium product line called Erect-A-Step, covering the Northeast as a service territory. Grown Erect-A-Step sales revenue 85% in a depressed oil and gas market. Build strong relationships with new and current customers. Operate as a stand alone business within SunnySide Supply, therefore responsible for day to day operations, which includes: prospecting, customer contact, qualifying customers, presentations/demos, quoting, sales, follow-up, inventory management, and logistics. Perform field measurements to determine customer needs. Design/Configure platforms and crossovers per customer needs to meet OSHA regulations. Evaluate/Forecast customer revenue potential. Manage and direct inside Erect-A-Step team. Director of New Products March 2013 to August 2014 Company Name － City , State Create strategies to develop and expand existing customer sales, which resulted in a 30% increase in monthly sales. Maximize operational efficiency by coaching staff on various customer service initiatives. Maintain friendly and professional customer interactions. Emphasize product features based on analysis of customers' needs. Make an average of 75 calls/appointments per day to grow and maintain customer base. Very strong at building rapport and a bond with clients to increase sales and volume. Earned an elevated position as a ""Statistical Tracker."" Compile and report sales statistics as requested by management to maximize sales efforts of the team. Collaborate with colleagues to exchange selling strategies and marketing information. Respond to all customer inquiries in a timely manner. Director of Sales and Marketing/Business Development Manager May 2006 to March 2013 Company Name － City , State Created sales and revenue-generating opportunities in new markets to improve the bottom line. Developed strategies to position the business to shape and capitalize on emerging customer and market needs. Identified and solved complex problems that impacted sales management and the direction of the business. Cultivated strong professional relationships with industry partners by creating focused campaigns to drive long-term business development. Developed and implemented strategic marketing plans for the business. Launched a thriving transportation service, building revenue from $50K to over $300K in the first three years and a minimum 15% increase in revenue each year after. Oversaw front-office operations and provided superior customer service. Built a clientèle supported by 30% referral business which resulted in daily interaction with current and prospective clients. Managed all aspects of day-to-day operations as a multi-site manager of Amore Limousines, Morgan Coach & Tours, LLC, and 2 Sisters Travel, Inc. Finances: accounts payable/receivable, invoicing, forecasting, budgeting, and sales strategy. Managed/supervised a total of 26 employees. Facility rental/maintenance. Authored professional correspondence to customers and vendors. Created special promotions, wrote/designed print and outdoor advertising, created campaigns for trade shows, and coordinated all media buying. Prepared reports for sales, expenses, and maintenance ensuring full compliance with company, federal, and state requirements and tight deadlines. Concentrated on acquiring university and corporate contracts. Won 8 university and 43 corporate contracts over many competitors. Increased client base resulting from secured contracts. Business Development Associate January 2003 to May 2006 Company Name － City , State Developed and implemented cold calling strategies to increase client base. Identified market trends to maximize revenue. Focused on customer retention to maintain market share. Built long-term client relationships to position the business for growth. Leadership Roles Member of Board of Directors, The Consortium for Public Education, 2010-Present. Ongoing Community Service Initiatives Student of the Month Program, Turner Elementary School, 2004-Present. Created and operate the Student of the Month Program. Monthly ""limo lunches"" are donated for the Student of the Month program. Read-A-Thon Program, Evergreen Elementary School, 2007-Present. Created and operate the Read-A-Thon program. Quarterly ""limo lunches"" are donated for the students that read the most books in each contest period. ","
BUSINESS DEVELOPMENT
Summary
Results-driven and highly skilled (business development)account manager and marketing professional with over 10 years of experience developing and executing customized account plans to increase sales volume, market share, and relevance in the marketplace. Provide strategic value to customers including leveraging trends in customer industries/marketplaces to shape solutions and approaches driving overall business development. Open and clear communicator with demonstrated strategic vision and disciplined execution.
Highlights
Relationship Building
Networking
Sales/Market Analysis
Strategic Planning
Adept at Closing Sales
Budget Development
Business Development 
Account Management
Analytical Problem Solver
Profit Optimization
Cost Efficiency
Training and Development
Accomplishments
Grown sales revenue 85% in a depressed oil and gas market, consistently exceeding sales goals. (SunnySide Supply)
Personally responsible for 100% of Erect-A-Step sales and 40% of overall company sales. (SunnySide Supply)
Handle the highest volume/revenue accounts in assigned territory. (SunnySide Supply)
Have obtained promotions and management opportunities faster than expected by employer. (SunnySide Supply and Davison)
Won award for ""Rookie Sales Director of the Year."" (Davison)
Consistently exceed sales quotas and always in the top 10% of the sales team. (Davison)
Successfully expanded account base from 2 to more than 50 accounts. (Amore Limousines/Morgan Coach)
Led sales team to grow revenue from $50,000 to $1.3 million in 6 years. (Amore Limousines/Morgan Coach)
Education
Bachelor of Science : Marketing and Legal Studies in Business , 2006 Duquesne University － City , State
Experience
Business Development September 2014 to Current Company Name － City , State
Responsible for overall company branding and marketing at trade shows and industry organizations. 
Business Development role responsible for obtaining new customers and building current customer base to increase sales revenue across all product lines throughout the company.
Manager of premium product line called Erect-A-Step, covering the Northeast as a service territory.
Grown Erect-A-Step sales revenue 85% in a depressed oil and gas market.
Build strong relationships with new and current customers.
Operate as a stand alone business within SunnySide Supply, therefore responsible for day to day operations, which includes: prospecting, customer contact, qualifying customers, presentations/demos, quoting, sales, follow-up, inventory management, and logistics.
Perform field measurements to determine customer needs.
Design/Configure platforms and crossovers per customer needs to meet OSHA regulations.
Evaluate/Forecast customer revenue potential.
Manage and direct inside Erect-A-Step team.
Director of New Products March 2013 to August 2014 Company Name － City , State
Create strategies to develop and expand existing customer sales, which resulted in a 30% increase in monthly sales.
Maximize operational efficiency by coaching staff on various customer service initiatives.
Maintain friendly and professional customer interactions.
Emphasize product features based on analysis of customers' needs.
Make an average of 75 calls/appointments per day to grow and maintain customer base.
Very strong at building rapport and a bond with clients to increase sales and volume.
Earned an elevated position as a ""Statistical Tracker.""
Compile and report sales statistics as requested by management to maximize sales efforts of the team.
Collaborate with colleagues to exchange selling strategies and marketing information.
Respond to all customer inquiries in a timely manner.
Director of Sales and Marketing/Business Development Manager May 2006 to March 2013 Company Name － City , State
Created sales and revenue-generating opportunities in new markets to improve the bottom line.
Developed strategies to position the business to shape and capitalize on emerging customer and market needs.
Identified and solved complex problems that impacted sales management and the direction of the business.
Cultivated strong professional relationships with industry partners by creating focused campaigns to drive long-term business development.
Developed and implemented strategic marketing plans for the business.
Launched a thriving transportation service, building revenue from $50K to over $300K in the first three years and a minimum 15% increase in revenue each year after.
Oversaw front-office operations and provided superior customer service.
Built a clientèle supported by 30% referral business which resulted in daily interaction with current and prospective clients.
Managed all aspects of day-to-day operations as a multi-site manager of Amore Limousines, Morgan Coach & Tours, LLC, and 2 Sisters Travel, Inc.
Finances: accounts payable/receivable, invoicing, forecasting, budgeting, and sales strategy.
Managed/supervised a total of 26 employees.
Facility rental/maintenance.
Authored professional correspondence to customers and vendors.
Created special promotions, wrote/designed print and outdoor advertising, created campaigns for trade shows, and coordinated all media buying.
Prepared reports for sales, expenses, and maintenance ensuring full compliance with company, federal, and state requirements and tight deadlines.
Concentrated on acquiring university and corporate contracts.
Won 8 university and 43 corporate contracts over many competitors.
Increased client base resulting from secured contracts.
Business Development Associate January 2003 to May 2006 Company Name － City , State
Developed and implemented cold calling strategies to increase client base.
Identified market trends to maximize revenue.
Focused on customer retention to maintain market share.
Built long-term client relationships to position the business for growth.
Leadership Roles
Member of Board of Directors, The Consortium for Public Education, 2010-Present.
Ongoing Community Service Initiatives
Student of the Month Program, Turner Elementary School, 2004-Present.
Created and operate the Student of the Month Program. Monthly ""limo lunches"" are donated for the Student of the Month program.
Created and operate the Read-A-Thon program. Quarterly ""limo lunches"" are donated for the students that read the most books in each contest period.
",BUSINESS-DEVELOPMENT
15603319," GRADUATE RESEARCH ASSISTANT Professional Summary Dedicated professional with excellent technical, analytical and communication skills demonstrated in ten years of experience in the agricultural sector, specifically in the Research and Development division with an extensive knowledge of biological control in the field of Entomology Core Qualifications Background in biological control using member from the Coleopteran family of insect Expert in data analysis Area wide surveys and data collection for research Data presentation Experimental design/implementation Accomplishments Successfully determine the biology, reproduction and the effect of chemicals on the Thalassa montezumae , a predatory beetle of the new invasive scale insect Phalacrococcus howertoni in South Florida. Integrated Pest Management Workshop Identification of Scales Mealybugs and Natural enemies. Identification of Mites of economic importance to the Caribbean and their Natural enemies Training Seminar on Management of Protected Cultivation Insect. Identification of Nematodes for Professional Consultants Green house training course. Experience Company Name City , State GRADUATE RESEARCH ASSISTANT 01/2013 to 04/2016 Assist with various research project in the Center of Biological control lab. Developing a potential biological control for Croton Scales ( Phalacrococcus howertoni ). Maintain culture of Croton scales and Thalassa montezumae under green house and laboratory conditions,. Company Name City PLANT PROTECTION OFFICER - Entomology 10/2011 to 12/2012 Rear Parasitoids wasp ( Anagyrus kamali ) and release in areas affected by the Pink Hibiscus Mealy bug ( Maconellicoccus hirsutus ) with 95% success rate and determined parasitism levels at each site. Record data. Maintain cultures of Pink Hibiscus Mealybug and Anagyrus kamali at rearing facility. Develop solutions for pest problems in yam ( Dioscorea spp .) in Jamaica Establish and conduct field evaluations with treatments against yam nematodes. Develop Citrus Greening Management Programme in Jamaica in collaboration with Food and Agriculture Organization and Government of Jamaica Components. Assist in the Island wide survey for incidence of citrus greening and parasitism levels of Tamarixia radiate . Assist the monitoring programme for the Area-wide Integrated Management Systems (AIMS) for Citrus greening in citrus orchards. Develop management program for the Beet Army Worm( Spodoptera exigua ) and monitoring of farms in affected parishes. Establish & maintain Beet Army Worm culture in the laboratory. Conduct insecticide efficacy trial. Implement Integrated Pest Management of major pests of crops under Protective Cultivation in Jamaica Data generated on temperature, humidity and pest status in greenhouse crop. Company Name City FIELD AND LAB RESEARCH ASSISTANT 12/2002 to 10/2011 Receive diagnostic samples from extension officers and farmers. Prepare samples for diagnostics. Rear and preserved specimens as necessary. Establish experimental plots. Visit field for prescribed observations and data collection as was set out in proposals. Monitor on and off station experimental plots for infestations. Maintain inventory list, materials and lab space. Work on all research projects in the unit. Assist in Crop and Plant Protection Unit Integrated Pest Management Systems developing on several crops threshold base pesticides. Population dynamic study on Red Palm Mites and Broad Mites. Education Master of Science : Entomology - Qualifying 2016 Florida Agricultural & Mechanical University , City , State , United States Bachelor of Science : Environmental Science 2011 Knox Community College , City , Jamaica Associate of Science : General Agriculture 2006 College of Agriculture Science and Education , City , Jamaica Professional Affiliations Entomological Society of America (ESA) Florida Entomological Society Florida Agricultural & Mechanical University ESA debate team Minorities in Agriculture, Natural Resources and Related Sciences (MANNRS) Awards and Publications Reuben Capelouto Foundation and William L.Peters Memorial scholarship awardee 2013-2014 Monsanto 1890 Student Leadership Event participant, St.Louis Missouri, 2014 Mentoring at Purdue Summer Scholarship Program participant West Lafayette, Indiana, 2014. ESA(Entomological Society of America). Annual Meeting. Portland, Oregon. Developing a Biological Control Measure for the Management of an Invasive Scale Insect, Phalacrococcus howertoni (Hemiptera,Coccidae) in South Florida ""Published Abstract. ESA (Entomological Society of America). Annual Meeting. Portland, Oregon. “What is the single best tool to reduce malaria cases throughout the world? “Published Article , 2014 Skills Data collection, maintain inventory,statistical analysis, prepare sample and Microsoft office ","
GRADUATE RESEARCH ASSISTANT
Professional Summary
Dedicated professional with excellent technical, analytical and communication skills demonstrated in ten years of experience in the agricultural sector, specifically in the Research and Development division with an extensive knowledge of biological control in the field of Entomology
Core Qualifications
Background in biological control using member from the Coleopteran family of insect
Expert in data analysis
Area wide surveys and data collection for research
Data presentation
Experimental design/implementation
Accomplishments
Successfully determine the biology, reproduction and the effect of chemicals on the Thalassa montezumae , a predatory beetle of the new invasive scale insect Phalacrococcus howertoni in South Florida.
Integrated Pest Management Workshop Identification of Scales Mealybugs and Natural enemies.
Identification of Mites of economic importance to the Caribbean and their Natural enemies Training Seminar on Management of Protected Cultivation Insect.
Identification of Nematodes for Professional Consultants Green house training course.
Experience
Company Name City , State GRADUATE RESEARCH ASSISTANT 01/2013 to 04/2016
Assist with various research project in the Center of Biological control lab.
Developing a potential biological control for Croton Scales ( Phalacrococcus howertoni ).
Maintain culture of Croton scales and Thalassa montezumae under green house and laboratory conditions,.
Company Name City PLANT PROTECTION OFFICER - Entomology 10/2011 to 12/2012
Rear Parasitoids wasp ( Anagyrus kamali ) and release in areas affected by the Pink Hibiscus Mealy bug ( Maconellicoccus hirsutus ) with 95% success rate and determined parasitism levels at each site.
Record data.
Maintain cultures of Pink Hibiscus Mealybug and Anagyrus kamali at rearing facility.
Develop solutions for pest problems in yam ( Dioscorea spp .) in Jamaica
Establish and conduct field evaluations with treatments against yam nematodes.
Develop Citrus Greening Management Programme in Jamaica in collaboration with Food and Agriculture Organization and Government of Jamaica Components.
Assist in the Island wide survey for incidence of citrus greening and parasitism levels of Tamarixia radiate .
Assist the monitoring programme for the Area-wide Integrated Management Systems (AIMS) for Citrus greening in citrus orchards.
Develop management program for the Beet Army Worm( Spodoptera exigua ) and monitoring of farms in affected parishes.
Establish & maintain Beet Army Worm culture in the laboratory.
Conduct insecticide efficacy trial.
Implement Integrated Pest Management of major pests of crops under Protective Cultivation in Jamaica
Data generated on temperature, humidity and pest status in greenhouse crop.
Company Name City FIELD AND LAB RESEARCH ASSISTANT 12/2002 to 10/2011
Receive diagnostic samples from extension officers and farmers.
Prepare samples for diagnostics.
Rear and preserved specimens as necessary.
Establish experimental plots.
Visit field for prescribed observations and data collection as was set out in proposals.
Monitor on and off station experimental plots for infestations.
Maintain inventory list, materials and lab space.
Work on all research projects in the unit.
Assist in Crop and Plant Protection Unit Integrated Pest Management Systems developing on several crops threshold base pesticides.
Population dynamic study on Red Palm Mites and Broad Mites.
Education
Master of Science : Entomology - Qualifying 2016 Florida Agricultural & Mechanical University , City , State , United States
Bachelor of Science : Environmental Science 2011 Knox Community College , City , Jamaica
Associate of Science : General Agriculture 2006 College of Agriculture Science and Education , City , Jamaica
Professional Affiliations
Entomological Society of America (ESA)
Florida Entomological Society
Florida Agricultural & Mechanical University ESA debate team
Minorities in Agriculture, Natural Resources and Related Sciences (MANNRS)
Awards and Publications
Reuben Capelouto Foundation and William L.Peters Memorial scholarship awardee 2013-2014 Monsanto 1890 Student Leadership Event participant, St.Louis Missouri, 2014
Mentoring at Purdue Summer Scholarship Program participant West Lafayette, Indiana, 2014.
ESA(Entomological Society of America). Annual Meeting. Portland, Oregon. Developing a Biological Control Measure for the Management of an Invasive Scale Insect, Phalacrococcus howertoni (Hemiptera,Coccidae) in South Florida ""Published Abstract.
ESA (Entomological Society of America). Annual Meeting. Portland, Oregon. “What is the single best tool to reduce malaria cases throughout the world? “Published Article , 2014
Skills
Data collection, maintain inventory,statistical analysis, prepare sample and Microsoft office
",AGRICULTURE
21866029," SENIOR ANALYST - BUSINESS INTELLIGENCE AND ANALYTICS - HEALTHCARE Summary My 9 years of experience working in Retail, Analytics, and Reporting have given me a strong understanding of both business objectives and technical capabilities. I have worked on Data Visualization, Data Analysis, Analytical Reporting, Retail Reporting, Retail Forecasting, Retail Inventory Management, and Retail Product Management, as well as capabilities consulting on broader initiatives. The knowledge I have developed through this work and my strengths in problem solving, critical thinking, and effective communication allow me to develop creative solutions to complicated problems and clearly communicate with both development teams and end users. Highlights Collaborative worker Creative problem solver Critical thinker Mentor and leader Requirements gathering User acceptance testing Experience Senior Analyst - Business Intelligence and Analytics - Healthcare 05/2013 to Current Company Name City , State Prioritize and scope a large portion (over 40%) of the new analytics requests coming through our team by engaging the clients on prioritization and keeping them updated through regular communications Led a cross functional team to review the repeatable reports being delivered to our clients resulting in a 22% reduction in the number of reports our team created on a regular basis Gathered business requirements and created use cases to support the building of a self-serve tool for our clients to access pharmacy sales data Work with clients to determine goals and requirements and help them understand what capabilities our team can provide Work with development teams to discuss goals and requirements of clients and determine a solution that will fit their needs Consult on various Healthcare initiatives (including loyalty programs, diabetic growth, and vaccination growth) to provide input on how our team can assist Mentor younger Analysts and Interns including writing and delivering performance reviews for interns Use SAS Enterprise Guide, SAS OLAP Cube Studio, SAS Information Map Studio, SAS Web Report Studio, Excel, SQL, and Tableau for data analysis, insight gathering, and report generation Analyst - Business Intelligence and Analytics - Strategic Pricing 02/2012 to 05/2013 Company Name City , State Consulted with our clients to clearly define metric calculations and aggregations that would provide the most consistent, clear view of what the online competitive landscape looks like for Target Managed communication and resources for the creation of a Strategic Pricing foundational data set in SAS using information from a third party provider Partnered with clients to develop various levels of reporting that would drive discussions with merchants and vendors on Target's current position in regards to online competitors Prioritized and scoped new analytics requests and delivered robust solutions to drive growth Merchandise Reporting Manager 05/2011 to 02/2012 Company Name City , State Worked with vendors and various areas of the company to determine where improvements could be made or efficiencies added to our current planning and reporting processes Partnered with vendors to develop software solutions that met our business needs Coordinated the testing of new planning and reporting software between various areas of the company prior to implementation to ensure it met our business needs Various tasks to assist with implementation of solutions including template creation, security setup, training, and user support Managed the Pricing and Promotions team - in charge of pricing and promotions for all ads and in store specials Oversaw Executive, Merchant, and Planning team reporting functions Merchandise Reporting Analyst 06/2009 to 05/2011 Company Name City , State Developed reports from MicroStrategy, both on the front end (GUI) and through the back end using SQL Utilized Access/SQL to query information from various databases (sales/inventory, item attribute, transactional, etc) both within Access and on the network servers Supported the Executive, Merchant, and Planning teams with reporting of key performance indicators on a weekly, monthly, quarterly, and yearly basis Developed and managed yearly planning templates utilizing macros and VBA to make the process more efficient Developed new reports/recaps for specific business needs as they arose from the Executive or Merchant teams Pulled ad hoc/special request reports for teams on information that they could not access Utilized Excel Macros and VBA to streamline current processes Recapped and analyzed performance of coupons and promotions for the Marketing team Analyzed store selling to determine proper orders to fill stock requests and meet sales demand Allocated orders to stores based on selling trends lowering inventory by 11% and keeping sales flat Worked with vendors to track orders and adjust when necessary reducing receipts by 6% Teamed up with stores to develop promotional purchases based on selling strengths of stores Efficiently managed inventory requests from stores ensuring key items were readily available for customers Merchandise Assistant 06/2008 to 05/2009 Company Name City , State Analyzed store selling to determine proper orders to fill stock requests and meet sales demand Allocated orders to stores based on selling trends lowering inventory by 11% and keeping sales flat Worked with vendors to track orders and adjust when necessary reducing receipts by 6% Teamed up with stores to develop promotional purchases based on selling strengths of stores Efficiently managed inventory requests from stores ensuring key items were readily available for customers Business Analyst/Assistant Buyer II 06/2006 to 05/2008 Company Name City , State Worked with Buyer to manage $14+ million per year business Developed plans/budgets for upcoming seasons Forecasted markdowns and receipts in season, managed markdowns and receipts to within +/- 1% Analyzed and recapped selling to determine future buys Worked with vendors to ensure product arrived on time and to negotiate terms/discounts Negotiated over $30,000 at cost in discounts for late product in 2007 fiscal year Education MBA : Strategic Management 2014 Carlson School of Management, University of Minnesota Bachelor of Science : Marketing and Advertising 2006 Carlson School of Management/School of Journalism and Mass Communication, University of Minnesota Skills Program knowledge ","
SENIOR ANALYST - BUSINESS INTELLIGENCE AND ANALYTICS - HEALTHCARE
Summary
My 9 years of experience working in Retail, Analytics, and Reporting have given me a strong understanding of both business objectives and technical capabilities. I have worked on Data Visualization, Data Analysis, Analytical Reporting, Retail Reporting, Retail Forecasting, Retail Inventory Management, and Retail Product Management, as well as capabilities consulting on broader initiatives. The knowledge I have developed through this work and my strengths in problem solving, critical thinking, and effective communication allow me to develop creative solutions to complicated problems and clearly communicate with both development teams and end users.
Highlights
Collaborative worker
Creative problem solver
Critical thinker
Mentor and leader
Requirements gathering
User acceptance testing
Experience
Senior Analyst - Business Intelligence and Analytics - Healthcare 05/2013 to Current Company Name City , State
Prioritize and scope a large portion (over 40%) of the new analytics requests coming through our team by engaging the clients on prioritization and keeping them updated through regular communications
Led a cross functional team to review the repeatable reports being delivered to our clients resulting in a 22% reduction in the number of reports our team created on a regular basis
Gathered business requirements and created use cases to support the building of a self-serve tool for our clients to access pharmacy sales data
Work with clients to determine goals and requirements and help them understand what capabilities our team can provide
Work with development teams to discuss goals and requirements of clients and determine a solution that will fit their needs
Consult on various Healthcare initiatives (including loyalty programs, diabetic growth, and vaccination growth) to provide input on how our team can assist
Mentor younger Analysts and Interns including writing and delivering performance reviews for interns
Use SAS Enterprise Guide, SAS OLAP Cube Studio, SAS Information Map Studio, SAS Web Report Studio, Excel, SQL, and Tableau for data analysis, insight gathering, and report generation
Analyst - Business Intelligence and Analytics - Strategic Pricing 02/2012 to 05/2013 Company Name City , State
Consulted with our clients to clearly define metric calculations and aggregations that would provide the most consistent, clear view of what the online competitive landscape looks like for Target
Managed communication and resources for the creation of a Strategic Pricing foundational data set in SAS using information from a third party provider
Partnered with clients to develop various levels of reporting that would drive discussions with merchants and vendors on Target's current position in regards to online competitors
Prioritized and scoped new analytics requests and delivered robust solutions to drive growth
Merchandise Reporting Manager 05/2011 to 02/2012 Company Name City , State
Worked with vendors and various areas of the company to determine where improvements could be made or efficiencies added to our current planning and reporting processes
Partnered with vendors to develop software solutions that met our business needs
Coordinated the testing of new planning and reporting software between various areas of the company prior to implementation to ensure it met our business needs
Various tasks to assist with implementation of solutions including template creation, security setup, training, and user support
Managed the Pricing and Promotions team - in charge of pricing and promotions for all ads and in store specials
Oversaw Executive, Merchant, and Planning team reporting functions
Merchandise Reporting Analyst 06/2009 to 05/2011 Company Name City , State
Developed reports from MicroStrategy, both on the front end (GUI) and through the back end using SQL
Utilized Access/SQL to query information from various databases (sales/inventory, item attribute, transactional, etc) both within Access and on the network servers
Supported the Executive, Merchant, and Planning teams with reporting of key performance indicators on a weekly, monthly, quarterly, and yearly basis
Developed and managed yearly planning templates utilizing macros and VBA to make the process more efficient
Developed new reports/recaps for specific business needs as they arose from the Executive or Merchant teams
Pulled ad hoc/special request reports for teams on information that they could not access
Utilized Excel Macros and VBA to streamline current processes
Recapped and analyzed performance of coupons and promotions for the Marketing team
Analyzed store selling to determine proper orders to fill stock requests and meet sales demand
Allocated orders to stores based on selling trends lowering inventory by 11% and keeping sales flat
Worked with vendors to track orders and adjust when necessary reducing receipts by 6%
Teamed up with stores to develop promotional purchases based on selling strengths of stores
Efficiently managed inventory requests from stores ensuring key items were readily available for customers
Merchandise Assistant 06/2008 to 05/2009 Company Name City , State
Analyzed store selling to determine proper orders to fill stock requests and meet sales demand
Allocated orders to stores based on selling trends lowering inventory by 11% and keeping sales flat
Worked with vendors to track orders and adjust when necessary reducing receipts by 6%
Teamed up with stores to develop promotional purchases based on selling strengths of stores
Efficiently managed inventory requests from stores ensuring key items were readily available for customers
Business Analyst/Assistant Buyer II 06/2006 to 05/2008 Company Name City , State
Worked with Buyer to manage $14+ million per year business
Developed plans/budgets for upcoming seasons
Forecasted markdowns and receipts in season, managed markdowns and receipts to within +/- 1%
Analyzed and recapped selling to determine future buys
Worked with vendors to ensure product arrived on time and to negotiate terms/discounts
Negotiated over $30,000 at cost in discounts for late product in 2007 fiscal year
Education
MBA : Strategic Management 2014 Carlson School of Management, University of Minnesota
Bachelor of Science : Marketing and Advertising 2006 Carlson School of Management/School of Journalism and Mass Communication, University of Minnesota
Skills
Program knowledge
",HEALTHCARE
18932512," CUSTOMER RELATIONS SPECIALIST Summary To obtain a position with a company that offers the chance for me to utilize my call center and customer service skills to the best of my ability. As well as an opportunity for advancement and a competitive salary. I am a highly personable Call Center Representative with experience in Customer Service, Collections, and Call Center Operations. Accomplishments Reached monthly sales goals on several occasions. Experience Customer Relations Specialist January 2015 to Current Company Name － City , State Provide Honda clients a resource to register concerns, complaints, and request for assistance as outlined in the owner's manual; ensure best possible outcome. Respond to Client questions and concerns and provide solutions whenever possible in a professional, helpful, knowledgeable and timely manner. Accurately capture and document client information to support Voice of the Client for executive reporting and program improvement. Customer Service Representative I April 2014 to October 2014 Company Name － City , State This Customer Service position receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations. Customer Service Representative August 2013 to January 2014 Company Name － City , State Received and made outbound calls regarding title loans. Assisted customers with making payments, provided payoff quotes, granted extensions and due date changes. Explained the loan contract and how simple interest loans work to customers. Provided excellent customer service. Call Center Representative May 2012 to August 2013 Company Name － City , State Responded to high volume of inbound/outbound calls while providing customers with accurate account information. Process payments, transfer calls to the proper department, document each account accurately and in a timely matter. Provided excellent customer service. Customer Service Representative December 2010 to March 2012 Company Name － City , State Received inbound calls from customers with DirecTV satellite service and assist them with setting up orders to move their service to a new location/address. Assisted customers with paying their bills, account changes, tech support, billing questions, and provide general information about DirecTV. Upsold products and services to customer's that were eligible to upgrade. Dispatcher March 2010 to December 2010 Company Name － City , State Dispatched service calls to internal/external service contractors for Starbucks Coffee Company in regards to servicing there coffee machines when they break down or are not operational. Answered incoming calls from technicians, checking them in/out on service calls, approving site limit increases and following up with Starbucks store managers to verify if the work has been completed and the issue is resolved. Other duties include customer service and data entry. Customer Care Rep February 2009 to January 2010 Company Name － City , State Received a high volume of incoming phone calls and responded to inquiries in a manner which meets high quality, productivity and other performance standards. Sell and upgrade company core products in accordance with company requirements and customer needs, save customers from disconnecting services whenever possible. Provided information regarding products and services, billing, repair, collections and respond to other types of inquiries, Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines. Informed supervision/management of all unresolved complaints, Attempt to troubleshoot customers service problems and schedule field service calls when necessary, schedule customer appointments in accordance with established procedures and document customer transactions accurately in ACSR. Teller April 2007 to February 2008 Company Name － City , State Under direct supervision, processes customer transactions within established guidelines. Identifies and makes sales referrals, recommends alternate channels, cross-sells bank services and products for Wells Fargo partners, provides excellent customer service. Other duties may have included safe deposit, merchant/vault, ATM processing, bonds and coupons, foreign currency and night drop. Service Specialist August 2005 to March 2007 Company Name － City , State I was responsible for assisting stranded motorist in need of roadside assistance in a fast paced call center environment, responding to 200-300 calls on an average daily bases. Talk time was not to last any longer than 2-3 minutes Also responding to incoming member requests for emergency road service, which includes accurately recording of the event, effectively resolving member concerns and appropriately setting member expectations in accordance with their membership benefits. Other duties included selling memberships to new members. Skills Type 50 wpm, MS word, dispatching, data entry, customer service, cashiering, sales, call center and excel. Education High School Diploma : General Studies Crenshaw High School － City , State General Studies ","
CUSTOMER RELATIONS SPECIALIST
Summary
To obtain a position with a company that offers the chance for me to utilize my call center and customer service skills to the best of my ability. As well as an opportunity for advancement and a competitive salary. I am a highly personable Call Center Representative with experience in Customer Service, Collections, and Call Center Operations.
Accomplishments
Reached monthly sales goals on several occasions.
Experience
Customer Relations Specialist January 2015 to Current Company Name － City , State
Provide Honda clients a resource to register concerns, complaints, and request for assistance as outlined in the owner's manual; ensure best possible outcome.
Respond to Client questions and concerns and provide solutions whenever possible in a professional, helpful, knowledgeable and timely manner.
Accurately capture and document client information to support Voice of the Client for executive reporting and program improvement.
Customer Service Representative I April 2014 to October 2014 Company Name － City , State
This Customer Service position receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues.
Collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations.
Customer Service Representative August 2013 to January 2014 Company Name － City , State
Received and made outbound calls regarding title loans.
Assisted customers with making payments, provided payoff quotes, granted extensions and due date changes.
Explained the loan contract and how simple interest loans work to customers.
Provided excellent customer service.
Call Center Representative May 2012 to August 2013 Company Name － City , State
Responded to high volume of inbound/outbound calls while providing customers with accurate account information.
Process payments, transfer calls to the proper department, document each account accurately and in a timely matter.
Provided excellent customer service.
Customer Service Representative December 2010 to March 2012 Company Name － City , State
Received inbound calls from customers with DirecTV satellite service and assist them with setting up orders to move their service to a new location/address.
Assisted customers with paying their bills, account changes, tech support, billing questions, and provide general information about DirecTV.
Upsold products and services to customer's that were eligible to upgrade.
Dispatcher March 2010 to December 2010 Company Name － City , State
Dispatched service calls to internal/external service contractors for Starbucks Coffee Company in regards to servicing there coffee machines when they break down or are not operational.
Answered incoming calls from technicians, checking them in/out on service calls, approving site limit increases and following up with Starbucks store managers to verify if the work has been completed and the issue is resolved.
Other duties include customer service and data entry.
Customer Care Rep February 2009 to January 2010 Company Name － City , State
Received a high volume of incoming phone calls and responded to inquiries in a manner which meets high quality, productivity and other performance standards.
Sell and upgrade company core products in accordance with company requirements and customer needs, save customers from disconnecting services whenever possible.
Provided information regarding products and services, billing, repair, collections and respond to other types of inquiries, Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines.
Informed supervision/management of all unresolved complaints, Attempt to troubleshoot customers service problems and schedule field service calls when necessary, schedule customer appointments in accordance with established procedures and document customer transactions accurately in ACSR.
Teller April 2007 to February 2008 Company Name － City , State
Under direct supervision, processes customer transactions within established guidelines.
Identifies and makes sales referrals, recommends alternate channels, cross-sells bank services and products for Wells Fargo partners, provides excellent customer service.
Other duties may have included safe deposit, merchant/vault, ATM processing, bonds and coupons, foreign currency and night drop.
Service Specialist August 2005 to March 2007 Company Name － City , State
I was responsible for assisting stranded motorist in need of roadside assistance in a fast paced call center environment, responding to 200-300 calls on an average daily bases.
Talk time was not to last any longer than 2-3 minutes Also responding to incoming member requests for emergency road service, which includes accurately recording of the event, effectively resolving member concerns and appropriately setting member expectations in accordance with their membership benefits.
Other duties included selling memberships to new members.
Skills
Type 50 wpm, MS word, dispatching, data entry, customer service, cashiering, sales, call center and excel.
Education
High School Diploma : General Studies Crenshaw High School － City , State
General Studies
",AUTOMOBILE
11580408," INFORMATION TECHNOLOGY COORDINATOR Career Overview AVP / Director of Information Technology I Network Engineer with extensive experience. Strengths - excellent communication skills, strong problem solving skills. Sound work ethic, capable of working independently or in a team environment. Highly professional with the ability to set and maintain priorities. Qualifications Certifications and Certificates: • Microsoft Certified Professional • Comp-TA A+ Certified • Microsoft SOL 2000 Design and Administration • Microsoft Access I. II. III • Navision Report Writer I & II • Web design Software I Hardware Knowledge: • Operating Systems: Installation & support of Microsoft Windows up to and including Windows 8.1 • Sever Systems: Installation & support of Microsoft Server, up to and including Server 2012, SCO UNIX • Microsoft Active Directory • Database Software: Installation & support of Microsoft SQL up to and including SQL 2012. Highly proficient with Microsoft Access and Sybase databases • ERP Software: OMD and Installation & support of Microsoft Navision up to and including NAV2013 R2 • Office Suites: Microsoft Office 97 - 2013 • Email Programs: Microsoft Exchange, Ipswicth Imail • Content management platform: WebGui and Magento • Familiarity with a wide variety of Cisco and Fortinet Firewalls. 3Comm, Netgear, Hp and Cisco routers and switches • Expert knowledge of a variety of Smartphone operating systems including Windows Mobile, Blackberry, Android and IOS Sprint Coral, Nortel and Free PBX VoIP phone and voice mail systems Work Experience May 2000 to Current Company Name City , State Information Technology Coordinator 2003 & 2008 Administrate employee of the year / President Club Winner Repeated employee of the month winner Continually evaluating and implanting new technology to save cost, maintain and improve business process Sole point of contact for 150 people including remote staff Led $300,000 implantation of Navision ERP System Continual in-house refinements and improvements to Navision Upgraded from Navision's proprietary C/side database to SQL 2000 database Continual in-house refinements and improvements to Navision Created and implemented custom databases for leading National and Regional financial institutions that increase revenue Initiated use of remote control programs to train and help trouble shoot customer issues in a more timely manner Final point of resolution for customer software and hardware issues Responsible for onsite installation of industry specific hardware and software Implemented ACT 2006 Customer relation management database Led redesign of corporate website to including online shopping cart, site costumer extranet, and employee intranet Led the development and implemented of electronic work order ticket which greatly improved cash flow Led the revision of service call dispatch process to an automated delivery system via cell phones Developed numerous in house databases and reports to suite customers specific billing and reporting needs Negotiate contracts and interface with vendors Designed, lunched and maintain company wide disaster recovery plan Design network infrastructure and lead relocation team of corporate headquarters and regional warehouses Responsible for maintaining and securing a Microsoft Windows 2003 environment Employee systems configuration and training employees on a variety of network systems Organizing and Supporting Communicating between Management & Employees Design network infrastructure and lead relocation team of corporate headquarters and regional warehouses Upgraded to all servers to windows 2003 from Windows NT 4 0 Maintain and make sure all software is up to date and compliant Responsible for onsite installation of industry specific hardware and software Coordinate computer related training for service staff. January 1996 to Current Company Name City , State Information Systems Manager Designed in house proprietary costumer relation database. Designed and implemented Microsoft 2003 SBS. Led design of corporate web site and internet marketing campaigns. Responsible for corporate network security and customer WI-FI network. Education and Training 1 1988 Curry College City , State Business Management Bachelor of Arts Business Management Certifications Microsoft Certified Professional -NT 4 0 Microsoft Certified Professional - Windows XP / Windows 2003 Microsoft Certified Professional - Internet Comp-TA A+ Certified Microsoft Certified System Administrator (eligible should be completed by end of 2006) Microsoft SQL 2000 Design and Administration Microsoft Access I, II, III Navision Report Writer I & II Skills A+ Certified, Active Directory, billing, business process, C, cash flow, Cisco, Cisco Routers, Hardware, network systems, Content management, contracts, Coral, databases, Database, delivery, disaster recovery, Email, ERP, extranet, financial, Firewalls, internet marketing, laptops, Lotus, Microsoft Access I, Microsoft Access, Microsoft Certified Professional, Microsoft Certified, Microsoft Exchange, Office, Microsoft Office 97, Windows, Windows 2000, 2000, Microsoft Windows 2003, Microsoft NT 4, NT 4 0, Windows NT 4 0, Microsoft Windows NT4 0, Windows XP, Navision, network security, network, Office Suites, Operating Systems, Organizing, Report Writer I, reporting, SCO Unix, servers, Microsoft SQL, SQL 2000, Sybase, System Administrator, phones, phone, training employees, Visio, voice mail, web site, website Additional Information Awards:
Who's Who Among Students in American Universities and Colleges
Outstanding Young Men of America
United States Achievement Academy - National Award Winner Sanford R. Levitt - 1 - ","
INFORMATION TECHNOLOGY COORDINATOR
Career Overview
AVP / Director of Information Technology I Network Engineer with extensive experience.
Strengths - excellent communication skills, strong problem solving skills. Sound work ethic, capable of working independently or in a team environment. Highly professional with the ability to set and maintain priorities.
Qualifications
Certifications and Certificates:
• Microsoft Certified Professional
• Comp-TA A+ Certified
• Microsoft SOL 2000 Design and Administration
• Microsoft Access I. II. III
• Navision Report Writer I & II
• Web design
Software I Hardware Knowledge:
• Operating Systems: Installation & support of Microsoft Windows up to and including Windows 8.1
• Sever Systems: Installation & support of Microsoft Server, up to and including Server 2012, SCO UNIX
• Microsoft Active Directory
• Database Software: Installation & support of Microsoft SQL up to and including SQL 2012.
Highly proficient with Microsoft Access and Sybase databases
• ERP Software: OMD and Installation & support of Microsoft Navision up to and including NAV2013 R2
• Office Suites: Microsoft Office 97 - 2013
• Email Programs: Microsoft Exchange, Ipswicth Imail
• Content management platform: WebGui and Magento
• Familiarity with a wide variety of Cisco and Fortinet Firewalls. 3Comm, Netgear, Hp and Cisco routers and switches
• Expert knowledge of a variety of Smartphone operating systems including Windows Mobile, Blackberry, Android and IOS
Sprint Coral, Nortel and Free PBX VoIP phone and voice mail systems
Work Experience
May 2000 to Current
Company Name City , State Information Technology Coordinator
2003 & 2008 Administrate employee of the year / President Club Winner Repeated employee of the month winner Continually evaluating and implanting new technology to save cost, maintain and improve business process Sole point of contact for 150 people including remote staff Led $300,000 implantation of Navision ERP System Continual in-house refinements and improvements to Navision Upgraded from Navision's proprietary C/side database to SQL 2000 database Continual in-house refinements and improvements to Navision Created and implemented custom databases for leading National and Regional financial institutions that increase revenue Initiated use of remote control programs to train and help trouble shoot customer issues in a more timely manner Final point of resolution for customer software and hardware issues Responsible for onsite installation of industry specific hardware and software Implemented ACT 2006 Customer relation management database Led redesign of corporate website to including online shopping cart, site costumer extranet, and employee intranet Led the development and implemented of electronic work order ticket which greatly improved cash flow Led the revision of service call dispatch process to an automated delivery system via cell phones Developed numerous in house databases and reports to suite customers specific billing and reporting needs Negotiate contracts and interface with vendors Designed, lunched and maintain company wide disaster recovery plan Design network infrastructure and lead relocation team of corporate headquarters and regional warehouses Responsible for maintaining and securing a Microsoft Windows 2003 environment Employee systems configuration and training employees on a variety of network systems Organizing and Supporting Communicating between Management & Employees Design network infrastructure and lead relocation team of corporate headquarters and regional warehouses Upgraded to all servers to windows 2003 from Windows NT 4 0 Maintain and make sure all software is up to date and compliant Responsible for onsite installation of industry specific hardware and software Coordinate computer related training for service staff.
January 1996 to Current
Company Name City , State Information Systems Manager
Designed in house proprietary costumer relation database.
Designed and implemented Microsoft 2003 SBS.
Led design of corporate web site and internet marketing campaigns.
Responsible for corporate network security and customer WI-FI network.
Education and Training
1 1988
Curry College City , State Business Management Bachelor of Arts Business Management
Certifications
Microsoft Certified Professional -NT 4 0 Microsoft Certified Professional - Windows XP / Windows 2003 Microsoft Certified Professional - Internet Comp-TA A+ Certified Microsoft Certified System Administrator (eligible should be completed by end of 2006) Microsoft SQL 2000 Design and Administration Microsoft Access I, II, III Navision Report Writer I & II
Skills
A+ Certified, Active Directory, billing, business process, C, cash flow, Cisco, Cisco Routers, Hardware, network systems, Content management, contracts, Coral, databases, Database, delivery, disaster recovery, Email, ERP, extranet, financial, Firewalls, internet marketing, laptops, Lotus, Microsoft Access I, Microsoft Access, Microsoft Certified Professional, Microsoft Certified, Microsoft Exchange, Office, Microsoft Office 97, Windows, Windows 2000, 2000, Microsoft Windows 2003, Microsoft NT 4, NT 4 0, Windows NT 4 0, Microsoft Windows NT4 0, Windows XP, Navision, network security, network, Office Suites, Operating Systems, Organizing, Report Writer I, reporting, SCO Unix, servers, Microsoft SQL, SQL 2000, Sybase, System Administrator, phones, phone, training employees, Visio, voice mail, web site, website
Additional Information
Awards:
Who's Who Among Students in American Universities and Colleges
Outstanding Young Men of America
United States Achievement Academy - National Award Winner Sanford R. Levitt - 1 -
",INFORMATION-TECHNOLOGY
27030979," HEALTHCARE DOCUMENTATION SERVICES DELIVERY MANAGER Professional Summary A dependable and motivated professional experienced in managing multiple projects in a fast paced deadline driven environment. Posses strong organizational and communication skills. Strong technical proficiency that includes: working knowledge of Microsoft Office Word, Excel, Access and Outlook with the ability to quickly learn new technology and software applications. Works well independently with the ability to prioritize and multi-task efficiently with minimal supervision Skill Highlights New employee orientations Staff training and development Microsoft Office Suite expert Maintains confidentiality HR policies and procedures expertise People-oriented Organized Exceptional communicator Schedule management Problem resolution Deadline-oriented Report analysis Results-oriented Self-directed Time management Professional and mature Dedicated team player Strong interpersonal skills Education and Training Rowland High School City , State High School Diploma East San Gabriel Valley Occupational Program City , State Microsoft Office Specialist Course Skills Human Resources, Scheduling and Payroll Interviews, New Hire Training and Orientation Microsoft Word, Excel, Access, PowerPoint and Outlook Electronic Time Card and Scheduling Applications Multitasking in a fast paced environment Extremely Organized, Communication Proficiency Team Oriented with the ability to build strong relationships with Individuals at various levels Dead-line results driven, Time Management Works well with little or no supervision Professional Experience January 2009 to January 2014 Company Name City , State Healthcare Documentation Services Delivery Manager Directly responsible for customer satisfaction in clinical document turnaround time and quality Directly aided in eliminating document turnaround time and quality penalties by driving the consistent achievement of 97% document turnaround time and 95% document quality As required received many high scoring customer surveys and resigned contacts Prepared and presented client account performance reports and executive level scorecards Trained medical records staff and providers on transcription applications, document search engines and dictation machines both on site and remotely Initiated new transcriptionists paperwork, scheduled training and provided daily support to new hires Ensured training course material were up to date and managed training room bookings Ordered training supplies and equipment Created and maintained weekly work schedules for transcription staff Completed electronic time cards and payroll as well as trained each employee to use the program Under my leadership overtime costs were reduced 25% by improving production performance Instituted and hosted monthly team quality webinars to provide guidance, expectations and training Partnered closely with Human Resources, Account Management, Inside Sales, Project Management and Customer Service teams to ensure customer satisfaction, retention and growth January 2005 to January 2009 Company Name City , State Customer Care Manager Customer facing, first point of contact for all day to day issues, projects or concerns. Worked directly with HIM Directors, Physicians and COO for assigned healthcare facilities Conducted customer touch base calls to review account performance, goals reached and expected metrics. Developed and presented monthly reporting statistics for each customer Set up conference calls and webinars and scheduled customer training for new applications Was directly involved in all new go lives and implementations including travel as needed for medical records staff and provider training Acting as the customers advocate proactively fielded complaints to resolve quickly, always following up with the customer to ensure satisfaction Oversaw contract deadlines and renewals working closely with the company legal team. Had success in having over 98% of my customers resign new 1-4 year contracts Worked directly with sales team to introduce new products to existing customers. Had success in selling new templates, technologies and work types to many facilities January 1995 to January 2005 Company Name City , State Work Flow Coordinator Oversaw transcription workflow process of three office locations in Southern California. Maintained all dictated reports to ensure compliance with service level agreements. Hired, supervised and trained a large staff of Work Flow personnel. Had success in crew retention and loyalty. Oversaw the completion of bi-weekly time cards. My team reduced overtime costs by improving d performance and accuracy. Created and maintained all departments' employee scheduling, yearly reviews and performance management. Directed all incoming work flow department client calls to the appropriate recipient. Our departments received over 500 inbound calls per day. We had very few delays in processing such a large volume of calls and had many satisfied customer surveys for our department. Constructed daily excel reporting, weekly and monthly turnaround times analysis and back log spread sheets. Worked closely with Quality Assurance, Account Management and Technical Support to ensure customer satisfaction and delivery. ","
A dependable and motivated professional experienced in managing multiple projects in a fast paced deadline driven environment. Posses strong organizational and communication skills. Strong technical proficiency that includes: working knowledge of Microsoft Office Word, Excel, Access and Outlook with the ability to quickly learn new technology and software applications. Works well independently with the ability to prioritize and multi-task efficiently with minimal supervision
Skill Highlights
New employee orientations
Staff training and development
Microsoft Office Suite expert
Maintains confidentiality
HR policies and procedures expertise
People-oriented
Organized
Exceptional communicator
Schedule management
Problem resolution
Deadline-oriented
Report analysis
Results-oriented
Self-directed
Time management
Professional and mature
Dedicated team player
Strong interpersonal skills
Education and Training
Rowland High School City , State High School Diploma
East San Gabriel Valley Occupational Program City , State Microsoft Office Specialist Course
Skills
Human Resources, Scheduling and Payroll
Interviews, New Hire Training and Orientation
Microsoft Word, Excel, Access, PowerPoint and Outlook
Electronic Time Card and Scheduling Applications
Multitasking in a fast paced environment
Extremely Organized, Communication Proficiency
Team Oriented with the ability to build strong relationships with Individuals at various levels
Dead-line results driven, Time Management
Works well with little or no supervision
Professional Experience
January 2009 to January 2014
Company Name City , State Healthcare Documentation Services Delivery Manager
Directly responsible for customer satisfaction in clinical document turnaround time and quality
Directly aided in eliminating document turnaround time and quality penalties by driving the consistent achievement of 97% document turnaround time and 95% document quality
As required received many high scoring customer surveys and resigned contacts
Prepared and presented client account performance reports and executive level scorecards
Trained medical records staff and providers on transcription applications, document search engines and dictation machines both on site and remotely
Initiated new transcriptionists paperwork, scheduled training and provided daily support to new hires
Ensured training course material were up to date and managed training room bookings
Ordered training supplies and equipment
Created and maintained weekly work schedules for transcription staff
Completed electronic time cards and payroll as well as trained each employee to use the program
Under my leadership overtime costs were reduced 25% by improving production performance
Instituted and hosted monthly team quality webinars to provide guidance, expectations and training
Partnered closely with Human Resources, Account Management, Inside Sales, Project Management and Customer Service teams to ensure customer satisfaction, retention and growth
January 2005 to January 2009
Company Name City , State Customer Care Manager
Customer facing, first point of contact for all day to day issues, projects or concerns. Worked directly with HIM Directors, Physicians and COO for assigned healthcare facilities
Conducted customer touch base calls to review account performance, goals reached and expected metrics.
Developed and presented monthly reporting statistics for each customer
Set up conference calls and webinars and scheduled customer training for new applications
Was directly involved in all new go lives and implementations including travel as needed for medical records staff and provider training
Acting as the customers advocate proactively fielded complaints to resolve quickly, always following up with the customer to ensure satisfaction
Oversaw contract deadlines and renewals working closely with the company legal team. Had success in having over 98% of my customers resign new 1-4 year contracts
Worked directly with sales team to introduce new products to existing customers. Had success in selling new templates, technologies and work types to many facilities
January 1995 to January 2005
Company Name City , State Work Flow Coordinator
Oversaw transcription workflow process of three office locations in Southern California.
Maintained all dictated reports to ensure compliance with service level agreements.
Hired, supervised and trained a large staff of Work Flow personnel.
Had success in crew retention and loyalty.
Oversaw the completion of bi-weekly time cards.
My team reduced overtime costs by improving d performance and accuracy.
Created and maintained all departments' employee scheduling, yearly reviews and performance management.
Directed all incoming work flow department client calls to the appropriate recipient.
Our departments received over 500 inbound calls per day.
We had very few delays in processing such a large volume of calls and had many satisfied customer surveys for our department.
Constructed daily excel reporting, weekly and monthly turnaround times analysis and back log spread sheets.
Worked closely with Quality Assurance, Account Management and Technical Support to ensure customer satisfaction and delivery.
",HEALTHCARE
22884757," ENGLISH TEACHER Summary Well organized, thorough, dedicated professional with documented success in undertaking various tasks and responsibilities. Experience in educational, office, and customer service environments. Degree in social work and TESOL certified, teaching English to speakers of other languages. Skilled in the use of technology and the presentation of impactful instruction in a classroom environment. Skills Creative Lesson Planning Instructional Best Practices Curriculum Development Classroom Management Standardized Testing Learner Assessment Technology-Based Instruction Customer Service Problem Resolution Communication / Presentation Interpersonal Relationships Teamwork Special Needs Students Compliance / Policies / Procedures Experience English Teacher 08/2016 to 08/2017 Company Name City , State Planned and implemented lessons increasing vocabulary and sentence structure for students. Organized and participated in school activities and English camp for summer and winter vacation periods. Created challenging and engaging lesson plans. Successfully improved students' listening and speaking skills through diverse conversational activities. English Teacher 11/2015 to 03/2016 Company Name City , State Taught English for kindergarten students. Participated in school recreational and social activities and national holiday celebrations. Shampoo Staff 08/2007 to 01/2014 Company Name City , State Completed the shampooing procedure carefully after determining client's preferences,. Applied shampoo, massaged scalped, washed and dried hair. Assigned schedules for employees, organized products and the salon's appearance. Recommended product solutions based on the needs of customers. Trained new employees and products and procedures. Helped build the business by delivering excellent service, developing loyal customers. Counselor Company Name City , State Provided and maintained the highest standard of community based rehabilitation services within a team of direct service staff. Supported psychiatric rehabilitation and case management services to clients with mental illness. Interacted with clients on a daily basis, assisted with basic living skills, group activities, and outings.. Education Bachelor of Arts : Social Work - Minor in Sociology University of Maryland City , State Study Abroad 2015 Yonsei University City , South Korea Certifications Teaching English to Speakers of Other Languages, (TESOL) Computer Skills MS Office - Word, Excel, PowerPoint, Outlook ","
ENGLISH TEACHER
Summary
Well organized, thorough, dedicated professional with documented success in undertaking various tasks and responsibilities. Experience in educational, office, and customer service environments. Degree in social work and TESOL certified, teaching English to speakers of other languages. Skilled in the use of technology and the presentation of impactful instruction in a classroom environment.
Skills
Creative Lesson Planning
Instructional Best Practices
Curriculum Development
Classroom Management
Standardized Testing
Learner Assessment
Technology-Based Instruction
Customer Service
Problem Resolution
Communication / Presentation
Interpersonal Relationships
Teamwork
Special Needs Students
Compliance / Policies / Procedures
Experience
English Teacher 08/2016 to 08/2017 Company Name City , State
Planned and implemented lessons increasing vocabulary and sentence structure for students.
Organized and participated in school activities and English camp for summer and winter vacation periods.
Created challenging and engaging lesson plans.
Successfully improved students' listening and speaking skills through diverse conversational activities.
English Teacher 11/2015 to 03/2016 Company Name City , State
Taught English for kindergarten students.
Participated in school recreational and social activities and national holiday celebrations.
Shampoo Staff 08/2007 to 01/2014 Company Name City , State
Completed the shampooing procedure carefully after determining client's preferences,.
Applied shampoo, massaged scalped, washed and dried hair.
Assigned schedules for employees, organized products and the salon's appearance.
Recommended product solutions based on the needs of customers.
Trained new employees and products and procedures.
Helped build the business by delivering excellent service, developing loyal customers.
Counselor Company Name City , State
Provided and maintained the highest standard of community based rehabilitation services within a team of direct service staff.
Supported psychiatric rehabilitation and case management services to clients with mental illness.
Interacted with clients on a daily basis, assisted with basic living skills, group activities, and outings..
Education
Bachelor of Arts : Social Work - Minor in Sociology University of Maryland City , State
Study Abroad 2015 Yonsei University City , South Korea
Certifications
Teaching English to Speakers of Other Languages, (TESOL)
Computer Skills
MS Office - Word, Excel, PowerPoint, Outlook
",TEACHER
" """">
Skills
CAD DESIGNER
Summary
Personable CAD Designer/Drafter who communicates openly and effectively with all involved, from construction site workers to company CEOs. Successfully sees projects through from initial planning stages to completion.Highly skilled with broad expertise. Successful at anticipating future issues and implementing creative solutions.
Highlights
Land development planning
Erosion and sedimentation control
Technical plan execution
Civil 3D
AutoCAD specialist
Water piping design
Complex problem solver
Advanced critical thinking
Strong decision maker
Map creation software
Topographic studies
Surveying
Local municipality projects
Land use approval process
Construction surveying
Permit applications
Inland Empire regional knowledge
Highly accurate
Independent worker
Experience
CAD DESIGNER 01/2002 to 01/2003 Company Name City , State
Prepared standard engineering computations, surveys and designs.Produced and issued precise technical specifications and data sheets.Controlled budget and established company efficiency policies to maximize profits.Surveyed project sites to establish reference points to guide construction.Monitor construction site progress and managed issues that arose.
CAD DESIGNER 01/2003 to 01/2004 Company Name City , State
Prepared standard engineering computations, surveys and designs.Produced and issued precise technical specifications and data sheets.Controlled budget and established company efficiency policies to maximize profits.
SURVEY TECH 01/2004 to 01/2007 Company Name City , State
Prepared standard engineering computations, surveys and designs.Produced and issued precise technical specifications and data sheets.Controlled budget and established company efficiency policies to maximize profits.Surveyed project sites to establish reference points to guide construction.Monitor construction site progress and managed issues that arose.
CAD DESIGNER 01/2007 to 02/2008 Company Name City , State
Prepared standard engineering computations, surveys and designs.Produced and issued precise technical specifications and data sheets.Advised the project manager regarding construction material costs and quantity calculations.Implemented complex design software and drawing tools to plan and design transportation and hydraulic systems.
CAD DRAFTER 05/2008 to 06/2008 Company Name City , State
Drafted detailed drawings of structures, specifying dimensions and materials needed.Reported on status of design process and cost analysis to project manager.Collaborated with builders to see that construction was in line with drawings and designs.
MARKETING REP 07/2008 to 02/2009 Company Name City , State
Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.Processed applications, payments, corrections, endorsements and cancellations.Called warm leads each week to expand client base.Promoted agency products to customers in person, on the telephone and in writing.Prepared necessary paperwork to process insurance sales and renewals.
MARKETING REP 02/2009 to 04/2009 Company Name City , State
Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.Processed applications, payments, corrections, endorsements and cancellations.Called warm leads each week to expand client base.Promoted agency products to customers in person, on the telephone and in writing.
MARKETING REP 04/2009 to 06/2011 Company Name City , State
Promoted agency products to customers in person, on the telephone and in writing.Processed applications, payments, corrections, endorsements and cancellations.Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.
MARKETING REP 01/2011 to 02/2012 Company Name City , State
Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.Processed applications, payments, corrections, endorsements and cancellations.Called warm leads each week to expand client base.
DEPARTMENT SUPERVISOR 03/2012 to 05/2014 Company Name City , State
Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Stocked and restocked inventory when shipments were received.Reorganized the sales floor to meet company demands.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Determined staff promotions and demotions, and terminated employees when necessary.Fulfilled customer shipping needs using UPS and USPS methods.Completed weekly schedules according to payroll policies.Maintained daily record of all transactions.Worked closely with the district manager to formulate and build the store brand.Contributed to merchandising ideas at team sale meetings.
CAD DESIGNER 05/2014 to 06/2015 Company Name City , State
Prepared standard engineering computations, surveys and designs.Produced and issued precise technical specifications and data sheets.Controlled budget and established company efficiency policies to maximize profits.Surveyed project sites to establish reference points to guide construction.Monitor construction site progress and managed issues that arose.
Education
High School Diploma : GENERAL EDUCATION 1995 CANYON SPRINGS HIGH SCHOOL City , State , USA
Academic Achievement Award in Art
Captain of the basketball team
Art Mt San Jacinto Community College City , State , USA
",DESIGNER
15118506," DIRECTOR OF INFORMATION TECHNOLOGY Executive Profile Innovative executive and technology professional with strong work ethic and excellent communication skills, experienced in high-volume, multi-unit, retail and business operations. Desires a high-level position in a professional business environment. Skill Highlights Microsoft Server 2003, 2008, 2012 Exchange Server 2007, 2010 VMware ESXi VMware vCenter VMware Horizon View 5.x, 6.x, and 7.x Microsoft Hyper-V Cisco UCM and Unity Help Desk ITIL Service Catalog Vendor Management Budgeting Project Management SLA Management Asset Management Professional Experience Director of Information Technology 11/2012 to Current Company Name City , State Developed and implemented the IT strategy for the organization including software, support and infrastructure Hired, developed, and managed IT staff Negotiated terms and products from external vendors, including changes needed as business needs changed Met and exceeded goals set by executive leadership accomplishing both time and financial gains Set annual budgets for organizational technology needs IT Administrator 03/2008 to 11/2012 Company Name City , State Planned, installed and managed Microsoft domain environment utilizing Microsoft Server 2008 Upgraded environment to Server 2012 Planned, installed and managed Microsoft Exchange server, successfully migrating end user data from third party non-Exchange environment Planned, installed and managed VMware platform for a virtual environment. Converted all physical servers to virtual environment Planned, installed and managed VMware Horizon View virtual desktop environment Successfully migrated 120 users from physical computers to zero clients utilizing the VDI environment Maintained Cisco routing, switching, VoIP, and camera infrastructure, implementing our design utilizing third party vendors Managed help desk, utilizing ITIL framework for 260 end users Executed break/fix for computers, printers, security system, camera system, and all A/V systems New Car Sales 08/2005 to 02/2008 Company Name City , State Recognized by Toyota as one of the top salespeople in the Chicago Region IT Consultant 01/2000 to 08/2005 Company Name City , State Provided IT consultation and implementation of retail cash register networks Managed staff of more than 10 independent IT contractors in implementation of contract projects Acted as project manager for new equipment and software roll outs for some of the largest retail chains in the US including Wal-Mart, Mar-Maxx, and Toys 'R Us Certifications VMware Certified Professional 5 - Data Center Virtualization VMware Certified Professional 5 - Desktop Virtualization ITIL Foundation Certified Microsoft Certified Professional - Server 2012 Core Accomplishments Leadership Skills: Led committee to successfully change our organization's dealership management system (DMS).  The DMS is similar to an ERP system for auto dealerships Charged with maintaining compliance and security for customer data. Successfully manage data sharing relationships with more than ten third party vendors. Worked closely with DMS provider to develop an acceptable secure data sharing platform. Project Management: Currently managing the conversion of the dealership to a new dealership management system.  Created and ran sub-committees, mapped out and executed the conversion plan, responsible for many key process changes and workflows  Served as project manager for project creating a paperless work flow and digital storage process which resulted in 50% reduction of administrative processing time, $30,000/year reduction in costs, while increasing document availability and storage accuracy. As project manager, developed Smart Motors domain environment including group policy, DNS, multiple domain controllers, and OU structure. Managed email conversion project, deploying Smart Motors' on-site Exchange server. Converted existing email accounts from non-Exchange and provide access via Outlook Web App and mobile phone connections  Served as project manager on several projects developing Smart Motors' virtual environment, including 5 esxi hosts separated into two resource pools, vCenter, Horizon View for 120 users utilizing 2 view connection servers and a security server Installed and mange TrendMicro agentless security for VMware View Staff Development: Frequently met one on one with staff to determine motivation and goals. Guided staff in creation of goals and the pursuit there of Presented daily topics in morning meetings to inform and reinforce company core values such as commitment to quality, customer satisfaction, and continuous improvment Developed and implemented a training program for new employees, providing them with the technology skills necessary for efficient and successful use of company technology tools Operations Management: Managed the infrastructure to support 260 users selling 500 vehicles and servicing 7,000 vehicles each month Handled all technology vendor interactions including contract negotiations, SLA monitoring, and license utilization Education Bachelor of Science : Management Information Systems Cardinal Stritch University City , State Online Profile LinkedIn www.linkedin.com/in/RobertRJordan   ","
DIRECTOR OF INFORMATION TECHNOLOGY
Executive Profile
Innovative executive and technology professional with strong work ethic and excellent communication skills, experienced in high-volume, multi-unit, retail and business operations. Desires a high-level position in a professional business environment.
Skill Highlights
Microsoft Server 2003, 2008, 2012
Exchange Server 2007, 2010
VMware ESXi
VMware vCenter
VMware Horizon View 5.x, 6.x, and 7.x
Microsoft Hyper-V
Cisco UCM and Unity
Help Desk
ITIL Service Catalog
Vendor Management
Budgeting
Project Management
SLA Management
Asset Management
Professional Experience
Director of Information Technology 11/2012 to Current Company Name City , State
Developed and implemented the IT strategy for the organization including software, support and infrastructure
Hired, developed, and managed IT staff
Negotiated terms and products from external vendors, including changes needed as business needs changed
Met and exceeded goals set by executive leadership accomplishing both time and financial gains
Set annual budgets for organizational technology needs
IT Administrator 03/2008 to 11/2012 Company Name City , State
Planned, installed and managed Microsoft domain environment utilizing Microsoft Server 2008
Upgraded environment to Server 2012
Planned, installed and managed Microsoft Exchange server, successfully migrating end user data from third party non-Exchange environment
Planned, installed and managed VMware platform for a virtual environment. Converted all physical servers to virtual environment
Planned, installed and managed VMware Horizon View virtual desktop environment
Successfully migrated 120 users from physical computers to zero clients utilizing the VDI environment
Maintained Cisco routing, switching, VoIP, and camera infrastructure, implementing our design utilizing third party vendors
Managed help desk, utilizing ITIL framework for 260 end users
Executed break/fix for computers, printers, security system, camera system, and all A/V systems
New Car Sales 08/2005 to 02/2008 Company Name City , State
Recognized by Toyota as one of the top salespeople in the Chicago Region
IT Consultant 01/2000 to 08/2005 Company Name City , State
Provided IT consultation and implementation of retail cash register networks
Managed staff of more than 10 independent IT contractors in implementation of contract projects
Acted as project manager for new equipment and software roll outs for some of the largest retail chains in the US including Wal-Mart, Mar-Maxx, and Toys 'R Us
Certifications
VMware Certified Professional 5 - Data Center Virtualization
VMware Certified Professional 5 - Desktop Virtualization
ITIL Foundation Certified
Microsoft Certified Professional - Server 2012
Core Accomplishments
Leadership Skills:
Led committee to successfully change our organization's dealership management system (DMS).  The DMS is similar to an ERP system for auto dealerships
Charged with maintaining compliance and security for customer data. Successfully manage data sharing relationships with more than ten third party vendors. Worked closely with DMS provider to develop an acceptable secure data sharing platform.
Project Management:
Currently managing the conversion of the dealership to a new dealership management system.  Created and ran sub-committees, mapped out and executed the conversion plan, responsible for many key process changes and workflows 
Served as project manager for project creating a paperless work flow and digital storage process which resulted in 50% reduction of administrative processing time, $30,000/year reduction in costs, while increasing document availability and storage accuracy.
As project manager, developed Smart Motors domain environment including group policy, DNS, multiple domain controllers, and OU structure.
Managed email conversion project, deploying Smart Motors' on-site Exchange server. Converted existing email accounts from non-Exchange and provide access via Outlook Web App and mobile phone connections 
Served as project manager on several projects developing Smart Motors' virtual environment, including 5 esxi hosts separated into two resource pools, vCenter, Horizon View for 120 users utilizing 2 view connection servers and a security server
Installed and mange TrendMicro agentless security for VMware View
Staff Development:
Frequently met one on one with staff to determine motivation and goals. Guided staff in creation of goals and the pursuit there of
Presented daily topics in morning meetings to inform and reinforce company core values such as commitment to quality, customer satisfaction, and continuous improvment
Developed and implemented a training program for new employees, providing them with the technology skills necessary for efficient and successful use of company technology tools
Operations Management:
Managed the infrastructure to support 260 users selling 500 vehicles and servicing 7,000 vehicles each month
Handled all technology vendor interactions including contract negotiations, SLA monitoring, and license utilization
Education
Bachelor of Science : Management Information Systems Cardinal Stritch University City , State
Online Profile
LinkedIn
www.linkedin.com/in/RobertRJordan  
",INFORMATION-TECHNOLOGY
69199666," G HEALTHCARE RECRUITER Skills ads, autism, benefits, billing, Coach, Coaching, client, clients, data processing, delivery, drivers, Filing, Financial statements, hiring, inventory, managing, meetings, access, office, network, networking, payroll, Personal Coaching, presentations, Pricing, Psychology, recruiting, researching, Research, sales, seminars, staffing, Phone, Workshops Experience Healthcare Recruiter City , State Company Name / Jul 2016 to Mar 2017 Managed full cycle recruiting process to meet staffing goals. Developed strong relationships and partnered with hiring manager, to maximize effectiveness of recruiting process. Tracked and reported key metrics. Partnered with hiring manager and interview teams to ensure job requirements were clearly understood. Presented candidates and coordinated the interview process. Built a network and pipeline of healthcare professionals that matched hospital partners culture. Sourced and screened candidates to meet the high volume of open positions. Professional Recruiting Specialist City , State Company Name / Jun 2013 to Dec 2015 Sought, interviewed, reference checked and placed contract employees that completely satisfied the client requirements. Built contract employee workforce through ads, career fairs, social media relationships, and networking. Took personal responsibility for and met all individual activity goals of entire division. Actively participated in all team meetings; actively shared ideas and concepts. Communicated with clients regarding specific job orders, candidate submissions and other candidate matters (conference calls, etc...). Continuously explored new recruiting sources, job boards, and forums to assist the recruiters in growing their candidate pools, as well as providing the sales team with business leads. Actively participated in networking groups and other business and community programs to increase skill knowledge. Ensured all hiring paperwork was completed thoroughly including I-9's for all new hires as well as, drugtests and background checks when required by the client. Pricing Coordinator/ Phone Representative City , State Company Name / Jan 2010 to Apr 2013 Processed field partner's requests for pricing with accuracy, promptness and diligence. Entered pricing into system with efficiency to ensure timely delivery of product. Served as contact pricing support for assigned pricing groups; answering specific emails and researching questions regarding accurate pricing for customers. Assisted team members with keying pricing per deadlines. One of four Override Phone Team members of the first dedicated Pricing phone team. Chosen to assist delivery drivers with override code needed to make deliveries of product to customers, successfully handled on average 150-185 calls per day. Efficiently researched pricing codes for accuracy. Maintained polite, respectful, courteous attitude, while displaying keen understanding to the demands of the driver's schedules. Administrative Assistant/Billing Specialist City , State Company Name / Aug 2005 to Nov 2008 Managed accounts for 7 loan officers- collected, reviewed and processed employee payroll timesheets; completed monthly billing worksheets, completed expense projections for office, completed data processing. Maintained inventory, placed orders for office, reordered items per need. Set-up customer meetings in office. Organized conference room for presentations and meetings. Assisted with coalition of loan applications. Set up candidate meetings; prepared agendas and packets. Drafted and typed outgoing correspondence for clients. Answered front desk calls regarding loan questions and procedures. Financial statements: Reconciled Bank accounts and ran. financial statements for all properties. Delinquencies: Posted charges (late fees and interest) for delinquent tenants, mailed out delinquent statements to tenants. Provided delinquency report to property manager. Filing: Maintained cohesive filing system for easy access to information. Adhered to strict deadline schedule, managing several projects with ease. Education and Training Bachelor of Science : Psychology VIRGINIA STATE UNIVERSITY 2002 City , State Psychology General Psychology, Early Education Psychology, Adolescent Psychology, Developmental Psychology, Psychology of Learning, Psychological Testing, Abnormal Psychology, Sensation & Perception, Social Psychology, Psychological Research, Experimental Psychology. Completed Student Work Study Assignment at The Children's House on the campus of VSU. Administered standardized intelligence, aptitude and personality assessment tests to children in the local community referred by local Pediatricians.
*Provided accurate and efficient results. Maintained composure with difficult or challenging patients, using the testing techniques to monitor and control all situations
*Learned benefits of pediatric neuropsychological tests
*Had the privilege of working with children diagnosed with autism spectrum disorder, ADHD, and ADD
*Completed work study program upon Graduation, working in this program for four years, including Summers. Certified Life Coach
EXPERT RATING-ONLINE PROGRAM 2017 Certified with specialization in Career Coaching, Personal Coaching, Relationship Coaching. Virtual, face to face, and conference call services provided. Workshops and seminars also offered ","
Healthcare Recruiter City , State Company Name / Jul 2016 to Mar 2017
Managed full cycle recruiting process to meet staffing goals.
Developed strong relationships and partnered with hiring manager, to maximize effectiveness of recruiting process.
Tracked and reported key metrics.
Partnered with hiring manager and interview teams to ensure job requirements were clearly understood.
Presented candidates and coordinated the interview process.
Built a network and pipeline of healthcare professionals that matched hospital partners culture.
Sourced and screened candidates to meet the high volume of open positions.
Professional Recruiting Specialist City , State Company Name / Jun 2013 to Dec 2015
Sought, interviewed, reference checked and placed contract employees that completely satisfied the client requirements.
Built contract employee workforce through ads, career fairs, social media relationships, and networking.
Took personal responsibility for and met all individual activity goals of entire division.
Actively participated in all team meetings; actively shared ideas and concepts.
Communicated with clients regarding specific job orders, candidate submissions and other candidate matters (conference calls, etc...).
Continuously explored new recruiting sources, job boards, and forums to assist the recruiters in growing their candidate pools, as well as providing the sales team with business leads.
Actively participated in networking groups and other business and community programs to increase skill knowledge.
Ensured all hiring paperwork was completed thoroughly including I-9's for all new hires as well as, drugtests and background checks when required by the client.
Pricing Coordinator/ Phone Representative City , State Company Name / Jan 2010 to Apr 2013
Processed field partner's requests for pricing with accuracy, promptness and diligence.
Entered pricing into system with efficiency to ensure timely delivery of product.
Served as contact pricing support for assigned pricing groups; answering specific emails and researching questions regarding accurate pricing for customers.
Assisted team members with keying pricing per deadlines.
One of four Override Phone Team members of the first dedicated Pricing phone team.
Chosen to assist delivery drivers with override code needed to make deliveries of product to customers, successfully handled on average 150-185 calls per day.
Efficiently researched pricing codes for accuracy.
Maintained polite, respectful, courteous attitude, while displaying keen understanding to the demands of the driver's schedules.
Administrative Assistant/Billing Specialist City , State Company Name / Aug 2005 to Nov 2008
Managed accounts for 7 loan officers- collected, reviewed and processed employee payroll timesheets; completed monthly billing worksheets, completed expense projections for office, completed data processing.
Maintained inventory, placed orders for office, reordered items per need.
Set-up customer meetings in office.
Organized conference room for presentations and meetings.
Assisted with coalition of loan applications.
Set up candidate meetings; prepared agendas and packets.
Drafted and typed outgoing correspondence for clients.
Answered front desk calls regarding loan questions and procedures.
Financial statements: Reconciled Bank accounts and ran.
financial statements for all properties.
Delinquencies: Posted charges (late fees and interest) for delinquent tenants, mailed out delinquent statements to tenants.
Provided delinquency report to property manager.
Filing: Maintained cohesive filing system for easy access to information.
Adhered to strict deadline schedule, managing several projects with ease.
Education and Training
Bachelor of Science : Psychology VIRGINIA STATE UNIVERSITY 2002 City , State Psychology
General Psychology, Early Education Psychology, Adolescent Psychology, Developmental Psychology, Psychology of Learning, Psychological Testing, Abnormal Psychology, Sensation & Perception, Social Psychology, Psychological Research, Experimental Psychology. Completed Student Work Study Assignment at The Children's House on the campus of VSU. Administered standardized intelligence, aptitude and personality assessment tests to children in the local community referred by local Pediatricians.
*Provided accurate and efficient results. Maintained composure with difficult or challenging patients, using the testing techniques to monitor and control all situations
*Learned benefits of pediatric neuropsychological tests
*Had the privilege of working with children diagnosed with autism spectrum disorder, ADHD, and ADD
*Completed work study program upon Graduation, working in this program for four years, including Summers.
Certified Life Coach
EXPERT RATING-ONLINE PROGRAM 2017 Certified with specialization in Career Coaching, Personal Coaching, Relationship Coaching. Virtual, face to face, and conference call services provided. Workshops and seminars also offered
",HEALTHCARE
27139412," BUSINESS DEVELOPMENT EXECUTIVE Summary An achievement driven professional highly skilled in sales, product development, strategic marketing and Salesforce lead
management. Creative with an extensive knowledge of industry sales points, both in and out of consumer markets. Dynamic
communicator who consistently exceeds goals and expectations. Skills Brand development Analyzing market trends Established track record of exceptional sales results Account Management Excellent negotiating tactics Skilled multi-tasker SalesForce lead management Strong interpersonal skills Experience Company Name January 2017 to Current Business Development Executive State Responsible for growing Ceridian's business throughout the Canadian Enterprise Market
Collaborates with internal stakeholders to develop strategic GTM
Works with internal marketing team to develop campaigns for the targeted market
Manages the introduction of new programs and/or features within Ceridian to consumer
base
Conducts market research, profiles customers, makes presentations and participates in
sales calls and marketing events to establish customers and determine market segment
revenue potential
Develops and implements marketing and sales strategy for securing and/or increasing
market share, sales and profit
Participates in quarterly QBR's. Company Name November 2015 to January 2017 Solutions Analyst City , State Reviewed new customer orders and manually enter data into SAP. Processed transactions pertaining to designated vendor. Provided information and guidance on vendor products and programs. Company Name October 2012 to October 2015 Product Marketing Specialist City , State Owned the communication of Vendor Partner business strategy to internal partners (Sales,
Purchasing, and Marketing Services)
Consumer and sales rep marketing at 5LINX convention seminars including marketing,
branding and consumer relations. Met and interacted regularly with Vendor Partner reps, management, and executives to
make formal presentations on product trends, performance, profitability and results of
product line promotions
Assumed leadership role in the department and vendor meetings on assigned projects. Company Name December 2011 to July 2012 Project Coordinator/ Sales City , State Created publications that were focused on key business sectors reaching corporate-level
executives worldwide. Delivered content through print and online media. Developed and maintained long-term relationships with vendors and clients. Consistently hit and exceeded sales goals. Built strong client relationships and provided value-adding services. Developed sales strategies and negotiated and closed profitable projects. Education and Training Miami Dade College 2013 Marketing Management Real Estate City , State Marketing Management Real Estate ","
BUSINESS DEVELOPMENT EXECUTIVE
Summary
An achievement driven professional highly skilled in sales, product development, strategic marketing and Salesforce lead
management. Creative with an extensive knowledge of industry sales points, both in and out of consumer markets. Dynamic
communicator who consistently exceeds goals and expectations.
Skills
Brand development
Analyzing market trends
Established track record of exceptional sales results
Account Management
Excellent negotiating tactics
Skilled multi-tasker
SalesForce lead management
Strong interpersonal skills
Experience
Company Name January 2017 to Current Business Development Executive State
Responsible for growing Ceridian's business throughout the Canadian Enterprise Market
Collaborates with internal stakeholders to develop strategic GTM
Works with internal marketing team to develop campaigns for the targeted market
Manages the introduction of new programs and/or features within Ceridian to consumer
base
Conducts market research, profiles customers, makes presentations and participates in
sales calls and marketing events to establish customers and determine market segment
revenue potential
Develops and implements marketing and sales strategy for securing and/or increasing
market share, sales and profit
Participates in quarterly QBR's.
Company Name November 2015 to January 2017 Solutions Analyst City , State
Reviewed new customer orders and manually enter data into SAP.
Processed transactions pertaining to designated vendor.
Provided information and guidance on vendor products and programs.
Company Name October 2012 to October 2015 Product Marketing Specialist City , State
Owned the communication of Vendor Partner business strategy to internal partners (Sales,
Purchasing, and Marketing Services)
Consumer and sales rep marketing at 5LINX convention seminars including marketing,
branding and consumer relations.
Met and interacted regularly with Vendor Partner reps, management, and executives to
make formal presentations on product trends, performance, profitability and results of
product line promotions
Assumed leadership role in the department and vendor meetings on assigned projects.
Company Name December 2011 to July 2012 Project Coordinator/ Sales City , State
Created publications that were focused on key business sectors reaching corporate-level
executives worldwide.
Delivered content through print and online media.
Developed and maintained long-term relationships with vendors and clients.
Consistently hit and exceeded sales goals.
Built strong client relationships and provided value-adding services.
Developed sales strategies and negotiated and closed profitable projects.
Education and Training
Miami Dade College 2013 Marketing Management Real Estate City , State Marketing Management Real Estate
",BUSINESS-DEVELOPMENT
10818478," EXPRESS SCRIPTS Summary Responsible and mature Retail Sales Consultant who thrives in fast-paced environments. Enjoys working
as part of a team to achieve sales goals. Accomplishments Fulfilled all supervisory duties when Store Manager was on vacation. Named ""Employee of the Month"". Received numerous “exceeds expectations” ratings on performance reviews. Met monthly sales goals for numerous months. Supervised team of three staff members. Experience Express Scripts September 2015 to Current Company Name － City , State Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Fielded an average of [number] customer service calls per day. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Prime Communication (AT&T Authorized Retailer) January 2015 to September 2015 Company Name － City , State Created strategies to develop and expand existing customer sales, which resulted in a 20% increase in monthly sales. Initiated daily store counts, orders and acquired proper products Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Radio Shack November 2013 to January 2015 Company Name － City , State Operated a cash register to process cash, check and credit card transactions. Computed sales prices, total purchases and processed payments. Described merchandise and explain operation of merchandise to customers. Replenished floor stock and processed shipments to ensure product availability for customers. Facilitated monthly and quarterly physical inventory counts. Administered all point of sale opening and closing procedures. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Worked as a team member to provide the highest level of service to customers. Maintained friendly and professional customer interactions. Education High School Diploma : Business/ Computers Camden County High School － City , State Skills Administrative Cash handling Excellent communication interpersonal skills Detail-oriented merchandising Self-motivated 70 WPM ","
EXPRESS SCRIPTS
Summary
Responsible and mature Retail Sales Consultant who thrives in fast-paced environments. Enjoys working
as part of a team to achieve sales goals.
Accomplishments
Fulfilled all supervisory duties when Store Manager was on vacation.
Named ""Employee of the Month"".
Received numerous “exceeds expectations” ratings on performance reviews.
Met monthly sales goals for numerous months.
Supervised team of three staff members.
Experience
Express Scripts September 2015 to Current Company Name － City , State
Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
Fielded an average of [number] customer service calls per day.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Prime Communication (AT&T Authorized Retailer) January 2015 to September 2015 Company Name － City , State
Created strategies to develop and expand existing customer sales, which resulted in a 20% increase in monthly sales.
Initiated daily store counts, orders and acquired proper products
Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Radio Shack November 2013 to January 2015 Company Name － City , State
Operated a cash register to process cash, check and credit card transactions.
Computed sales prices, total purchases and processed payments.
Described merchandise and explain operation of merchandise to customers.
Replenished floor stock and processed shipments to ensure product availability for customers.
Facilitated monthly and quarterly physical inventory counts.
Administered all point of sale opening and closing procedures.
Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
Worked as a team member to provide the highest level of service to customers.
Maintained friendly and professional customer interactions.
Education
High School Diploma : Business/ Computers Camden County High School － City , State
Skills
Administrative
Cash handling
Excellent communication
interpersonal skills
Detail-oriented merchandising
Self-motivated
70 WPM
",ADVOCATE
81042872," RESEARCH SCIENTIST Summary Highly motivated Research Scientist possessing proficiency in numerous disciplines of the biotechnology and in-vitro diagnostic ( IVD ) industry. Self starter •knowledgeable •analytical •decision maker •effective natural leader Adaptable, Analytical, Dedicated, Driven, Effective, Focused, Hardworking, Highly motivated, Innovative Meticulous, Multi-task-oriented, Organized, Outstanding, Performance driven, Personable, Pragmatic, Proactive, Productive, Proficient, Skilled, Versatile Highlights EndNote, Softmax Pro, MS-Office Suite ( Excel, PowerPoint & Word ), C/C++, Windows & Mac OS. Accomplishments To Discover and Characterize Epigenetic Modifications of Chromatin That Can Affect Organismal Lifespan (2012) Carried out reverse genetic screen to identify mutations in Histone H3 & H4 that might affect yeast growth in varying nutrient conditions. Identified a histone acetyl transferase, SAS2 that modifies H3K14A under nutrient stress based on microarray analysis and protein expression studies using Western Blot analysis. Molecular Characterization of Root Nodule Associated Bacteria (2011) Successfully isolated root nodule associated bacteria from naturally grown legumes. Carried out molecular characterization through isolation of plasmid DNA & subsequent restriction enzyme analysis Mass Cultivation & Optimization of Biofuel Production by Using Microalgae (2011) Accomplished optimization of mass cultivation of microalgae. Successfully carried out pilot scale studies of biofuel extraction from the microalgae & HPLC studies on the fuel. Awarded 1st place for Paper presentation at BITS-Pilani, Dubai Annual Technical Conference-2010 Awarded 2nd place for Poster presentation at the Engineering Student Renewable Energy Competition-2011 Isolation & Characterization of Bacterial Strains for Bioremediation of Soil Contaminated with Oil Spills (2009) Successfully isolated bacterial strains from soil contaminated with oil spills. Achieved degradation of various hydrocarbon sources which was monitored using UV/Visible Spectroscopy. Awarded 1st place at the BITS-Pilani, Dubai Annual Technical Conference - 2009 SKILLS Interpersonal skills: Effective communicator, quick learner and adaptable. Effective leader Integral part of the organizing committee for events by Chimera Biotechnology Club - BITS Pilani Dubai Communication Key communication point to management for current project at Saladax Biomedical,Inc. Give presentations and lead team discussions on a regular basis as a Research Scientist at Saladax Biomedical, Inc. Experience Research Scientist Jun 2013 to Current Company Name － City , State Develop automated immunochemical based diagnostic assays (ELISA) for oncology drugs which enable patients to receive chemotherapy drugs in doses individualized to their personal needs. De facto leader for a project to troubleshoot an existing diagnostic assay to improve sensitivity and reproducibility as well as to accommodate a new dosing regimen for the same drug. Responsible for designing and carrying out experiments in a GLP/GMP environment as well as analyzing data and presenting it. Key communication point to the management. Responsible for writing regulatory reports. Currently a member of another team developing an assay for an oncology drug. Investigative Toxicology Intern Jun 2012 to Aug 2012 Company Name － City , State Gained expertise in preclinical drug development with emphasis on toxicology. Enhanced molecular biology laboratory skills in techniques such as RT-PCR, & ELISA. Using statistical analysis, successfully identified a gene signature from RT-PCR data for drug induced liver oxidative stress. Successfully carried out Assay Qualification and Validation for MesoScale Discovery Assay (ELISA). Enhanced communication skills through regular presentations in the organization. Research Assistant Aug 2010 to Jan 2011 Company Name － City Acquired substantial experience in R&D working on a project titled 'Isolation, Characterization & Cross Inoculation Studies of Rhizobia under Salinity Conditions'. Successfully isolated rhizobial species that survived up to a salinity of 40 dS/m, almost as high as sea water. Intern Jun 2009 to Jul 2009 Company Name － City Worked as part of a team in the Biochemistry, Immunology & Hematology departments. Successfully carried out statistical analysis of lipid profiles of patients and submitted a report on the same. Education Masters of Science , Biotechnology 5 2013 University of Pennsylvania GPA: GPA: 3.83/4.0 Biotechnology GPA: 3.83/4.0 Bachelor of Engineering (Honors) , Biotechnology Birla Institute of Technology & Science － City GPA: GPA: 9.62/10 Biotechnology GPA: 9.62/10 Publications Isolation and characterization of salt-tolerant rhizobia native to the desert soils of United Arab Emirates
Emirates Journal of Food and Agriculture (Plant Science), 2013. Vol 25, No 2 (2013): February
- Selected by Science Development Network for their highlights. Interests Team player
- Currently part of a team, developing a diagnostic assay to detect a chemotherapy drug at Saladax Biomedical.
- Volunteered for non-profit organizations like National Association of the Blind & National Cancer Rose Day. Skills C, C++, communication skills, designing, ELISA, GLP, GMP, Mac OS, Excel, MS-Office Suite, PowerPoint, Windows, Word, OS, presenting, presentations, RT-PCR, statistical analysis, troubleshoot, Validation Additional Information Team player
- Currently part of a team, developing a diagnostic assay to detect a chemotherapy drug at Saladax Biomedical.
- Volunteered for non-profit organizations like National Association of the Blind & National Cancer Rose Day. ","
RESEARCH SCIENTIST
Summary
Highly motivated Research Scientist possessing proficiency in numerous disciplines of the biotechnology and in-vitro diagnostic ( IVD ) industry.
EndNote, Softmax Pro, MS-Office Suite ( Excel, PowerPoint & Word ), C/C++, Windows & Mac OS.
Accomplishments
To Discover and Characterize Epigenetic Modifications of Chromatin That Can Affect Organismal Lifespan (2012) Carried out reverse genetic screen to identify mutations in Histone H3 & H4 that might affect yeast growth in varying nutrient conditions.
Identified a histone acetyl transferase, SAS2 that modifies H3K14A under nutrient stress based on microarray analysis and protein expression studies using Western Blot analysis.
Molecular Characterization of Root Nodule Associated Bacteria (2011) Successfully isolated root nodule associated bacteria from naturally grown legumes.
Carried out molecular characterization through isolation of plasmid DNA & subsequent restriction enzyme analysis Mass Cultivation & Optimization of Biofuel Production by Using Microalgae (2011) Accomplished optimization of mass cultivation of microalgae.
Successfully carried out pilot scale studies of biofuel extraction from the microalgae & HPLC studies on the fuel.
Awarded 1st place for Paper presentation at BITS-Pilani, Dubai Annual Technical Conference-2010 Awarded 2nd place for Poster presentation at the Engineering Student Renewable Energy Competition-2011 Isolation & Characterization of Bacterial Strains for Bioremediation of Soil Contaminated with Oil Spills (2009) Successfully isolated bacterial strains from soil contaminated with oil spills.
Achieved degradation of various hydrocarbon sources which was monitored using UV/Visible Spectroscopy.
Awarded 1st place at the BITS-Pilani, Dubai Annual Technical Conference - 2009 SKILLS Interpersonal skills: Effective communicator, quick learner and adaptable.
Effective leader Integral part of the organizing committee for events by Chimera Biotechnology Club - BITS Pilani Dubai Communication Key communication point to management for current project at Saladax Biomedical,Inc.
Give presentations and lead team discussions on a regular basis as a Research Scientist at Saladax Biomedical, Inc.
Experience
Research Scientist Jun 2013 to Current Company Name － City , State
Develop automated immunochemical based diagnostic assays (ELISA) for oncology drugs which enable patients to receive chemotherapy drugs in doses individualized to their personal needs.
De facto leader for a project to troubleshoot an existing diagnostic assay to improve sensitivity and reproducibility as well as to accommodate a new dosing regimen for the same drug.
Responsible for designing and carrying out experiments in a GLP/GMP environment as well as analyzing data and presenting it.
Key communication point to the management.
Responsible for writing regulatory reports.
Currently a member of another team developing an assay for an oncology drug.
Investigative Toxicology Intern Jun 2012 to Aug 2012 Company Name － City , State
Gained expertise in preclinical drug development with emphasis on toxicology.
Enhanced molecular biology laboratory skills in techniques such as RT-PCR, & ELISA.
Using statistical analysis, successfully identified a gene signature from RT-PCR data for drug induced liver oxidative stress.
Successfully carried out Assay Qualification and Validation for MesoScale Discovery Assay (ELISA).
Enhanced communication skills through regular presentations in the organization.
Research Assistant Aug 2010 to Jan 2011 Company Name － City
Acquired substantial experience in R&D working on a project titled 'Isolation, Characterization & Cross Inoculation Studies of Rhizobia under Salinity Conditions'.
Successfully isolated rhizobial species that survived up to a salinity of 40 dS/m, almost as high as sea water.
Intern Jun 2009 to Jul 2009 Company Name － City
Worked as part of a team in the Biochemistry, Immunology & Hematology departments.
Successfully carried out statistical analysis of lipid profiles of patients and submitted a report on the same.
Education
Masters of Science , Biotechnology 5 2013 University of Pennsylvania GPA: GPA: 3.83/4.0 Biotechnology GPA: 3.83/4.0
Bachelor of Engineering (Honors) , Biotechnology Birla Institute of Technology & Science － City GPA: GPA: 9.62/10 Biotechnology GPA: 9.62/10
Publications
Isolation and characterization of salt-tolerant rhizobia native to the desert soils of United Arab Emirates
Emirates Journal of Food and Agriculture (Plant Science), 2013. Vol 25, No 2 (2013): February
- Selected by Science Development Network for their highlights.
Interests
Team player
- Currently part of a team, developing a diagnostic assay to detect a chemotherapy drug at Saladax Biomedical.
- Volunteered for non-profit organizations like National Association of the Blind & National Cancer Rose Day.
Skills
C, C++, communication skills, designing, ELISA, GLP, GMP, Mac OS, Excel, MS-Office Suite, PowerPoint, Windows, Word, OS, presenting, presentations, RT-PCR, statistical analysis, troubleshoot, Validation
Additional Information
Team player
- Currently part of a team, developing a diagnostic assay to detect a chemotherapy drug at Saladax Biomedical.
- Volunteered for non-profit organizations like National Association of the Blind & National Cancer Rose Day.
",AGRICULTURE
15932017," FITNESS STAFF Career Focus I carry a positive attitude while interacting with people. Hard-working, friendly and energetic with five years of experience in customer/patient care. Motivated to
help and care for others needs. I am always interested in expanding my knowledge in new working environments. Core Qualifications Detail oriented CPR and First Aid certified Personable and friendly Responsible Dedicated Nutrition supplement familiarity Great Communication Skills Fast Learner Education and Training High School Diploma : 2010 Esperanza High School － City , State Regestered Dental Assistant License : Registered Dental Assistant , 2011 UEI College － City , State Personal Training Certification : Personal Training , 2016 NAFC － City , State Work Experience Fitness Staff March 2016 to Current Company Name － City , State Established and maintained effective communication with members Maintained an organized work area Contributed to the operation of a clean, friendly and well maintained health club. Re-racked weights to maintain a neat, organized and clean club. Worked with customer service to resolve issues. Handled account balances and information Handled telephone inquiries. Receptionist/ Office Clerk October 2014 to March 2016 Company Name － City , State Answered and managed incoming and outgoing calls while recording accurate messages. Used time efficiently when not serving customers, including organizing work stations and filing paper work. Handling and securing personal information for credit reports and financing. Communicated clear requirements for finance approval. Determined customer needs by asking relevant questions and listening actively to the responses. Registered Dental Assistant September 2011 to September 2014 Company Name － City , State Politely answered phones and scheduled or confirmed office appointments and surgeries. Set up examination room and dental trays in preparation for examinations and procedures. Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties. Completed patient paperwork and scanned into Dentrix system. Alerted other staff when patients arrived and prepared records for dentist review. Accurately recorded treatment information in patient records. Educated patients about proper oral hygiene and plaque control procedures. Worked closely with patients before, during and after dental procedures. Diligently cleaned instruments and work areas in accordance with sterilization and disinfectant protocol. Maintained clear, organized and clean work environment. Skills Proper telephone etiquette Excellent communication skills
Works well under pressure
Filing and data archiving
Strong interpersonal skills
Self-sufficient and confident
People-oriented
Organized
Nutrition knowledge
First Aid and CPR Certified
","
FITNESS STAFF
Career Focus
I carry a positive attitude while interacting with people. Hard-working, friendly and energetic with five years of experience in customer/patient care. Motivated to
help and care for others needs. I am always interested in expanding my knowledge in new working environments.
Core Qualifications
Detail oriented
CPR and First Aid certified
Personable and friendly
Responsible
Dedicated
Nutrition supplement familiarity
Great Communication Skills
Fast Learner
Education and Training
High School Diploma : 2010 Esperanza High School － City , State
Regestered Dental Assistant License : Registered Dental Assistant , 2011 UEI College － City , State
Personal Training Certification : Personal Training , 2016 NAFC － City , State
Work Experience
Fitness Staff March 2016 to Current Company Name － City , State
Established and maintained effective communication with members
Maintained an organized work area
Contributed to the operation of a clean, friendly and well maintained health club.
Re-racked weights to maintain a neat, organized and clean club.
Worked with customer service to resolve issues.
Handled account balances and information
Handled telephone inquiries.
Receptionist/ Office Clerk October 2014 to March 2016 Company Name － City , State
Answered and managed incoming and outgoing calls while recording accurate messages.
Used time efficiently when not serving customers, including organizing work stations and filing paper work.
Handling and securing personal information for credit reports and financing.
Communicated clear requirements for finance approval.
Determined customer needs by asking relevant questions and listening actively to the responses.
Registered Dental Assistant September 2011 to September 2014 Company Name － City , State
Politely answered phones and scheduled or confirmed office appointments and surgeries.
Set up examination room and dental trays in preparation for examinations and procedures.
Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties.
Completed patient paperwork and scanned into Dentrix system.
Alerted other staff when patients arrived and prepared records for dentist review.
Accurately recorded treatment information in patient records.
Educated patients about proper oral hygiene and plaque control procedures.
Worked closely with patients before, during and after dental procedures.
Diligently cleaned instruments and work areas in accordance with sterilization and disinfectant protocol.
Maintained clear, organized and clean work environment.
Skills
Proper telephone etiquette
Excellent communication skills
Works well under pressure
Filing and data archiving
Strong interpersonal skills
Self-sufficient and confident
People-oriented
Organized
Nutrition knowledge
First Aid and CPR Certified
",FITNESS
24444525," FITNESS SPECIALIST Summary Energetic Personal Trainer with educational background in Physical Education, Sport Training and exercise Swimming. Experienced Personal Trainer with  10 years conducting one-on-one training sessions in an upscale fitness studio. Advanced training in metabolic testing, nutrition and weight management consulting. Highlights Fitness assessments Body Mass Index (BMI) knowledge Understanding of body fat tables and BMI Fitness equipment operation Weight management expert CPR and First Aid certified Understanding of human anatomy Gymnast AED certification Fitness equipment expertise Fitness programming specialist Accomplishments Material Development Created Physical Education targeting Pk - 12 to create an engaging educational experience. Completed an average of 30 ore than fitness assessments per month. Team Building and Leadership Education Strategies Employed special educational strategies and techniques during instruction to improve the development of sensory/perceptual-motor skills, language, cognition, and memory. Experience Fitness Specialist Aug 2015 to Mar 2016 Company Name - City , State Instruct of group exercise classes. Provide one-on-one consulting, training and motivation. Perform fitness assessments, determine exercise prescriptions, and design workout programs for the clients. Contributed to a 10% increase in sales for the personal training department. Guided clients in safe exercise, taking into account individualized physical limitations. Taught clients how to modify exercises appropriately to avoid injury. Encouraged clients to engage in group fitness classes and other activities in the gym to meet fitness goals. Arrived on time, prepared and attentive for every training appointment. Administered fitness assessments, which included the seven point skin-fold body fat measurements, blood pressure and treadmill tests. Demonstrated and explained fitness program benefits to members, resulting in a 75% increase in member participation in paid classes. Physical Education Teacher Jan 2014 to Jan 2016 Company Name - City , State Contributed with the community in ludic Activities. Encouraged the students to engage in fitness gram and other activities in the gym to meet fitness goals. Demonstrated and explained fitness program benefits to members, resulting in a 80% increase in students articipation. Implemented for the entire school community the program of Health and Wellness. Implemented the A&M Nutrition Program for Schools. Member of light House of leader in me (7 Habits). Physical Education Teacher and Swimming Head Coach Jan 2010 to Jan 2013 Company Name - City , State Recruited and met with prospective student-athletes to discuss their experience and goals. Monitored the academic performance of student-athletes in addition to their athletic progress. Helped develop each participant's physical and psychological fitness. Coordinated scheduling and field and facility use with the activities office. Establish and designed various cross-curriculum warm-up activities and trainings with basic skills to enhance connections between school subjects and the students athletes. Maintained accurate statistics, records and results of each season. Played an active role during parent-teacher conferences, and updated parents regularly on their child's progress in the classroom. Protect student athletes mental, physical and nutritional; also the equipment, materials and facilities. Apply and enforce student discipline during athletic contests and practice sessions. Motivated and encouraged student athletes to do their best during practices and games. Communicated effectively with parents and Boosters, including organizing and leading meetings. Strength and Conditioning Trainer and Assistant Coach of Swimming Jan 2005 to Jan 2011 Company Name - City , State Perform fitness assessments, determine exercise prescriptions, and design workout programs for all the team members. Arrived on time, prepared and attentive for every training. Administered fitness assessments, which included the seven point skin-fold body fat measurements, blood pressure and treadmill tests. Instruct of group exercise classes. Assistant coach of swimming program in the American University. Perform administrative tasks associated with facility operations. Education Masters of Ph. Ed , Sport Training 2012 University of Turabo - City , State , United Stated Sport Bachelor in Arts of Education , Physical Education 2008 American University of Puerto Rico - City , State , Unated Stated SECONDARY Skills Computer literate: ( Excel, Power Point, Word, Mind Body)  Conferences: consulting, Designing, health promotion. Educator and Bilingual ","
FITNESS SPECIALIST
Summary
Energetic Personal Trainer with educational background in Physical Education, Sport Training and exercise Swimming. Experienced Personal Trainer with  10 years conducting one-on-one training sessions in an upscale fitness studio. Advanced training in metabolic testing, nutrition and weight management consulting.
Highlights
Fitness assessments
Body Mass Index (BMI) knowledge
Understanding of body fat tables and BMI
Fitness equipment operation
Weight management expert
CPR and First Aid certified
Understanding of human anatomy
Gymnast
AED certification
Fitness equipment expertise
Fitness programming specialist
Accomplishments
Material Development
Created Physical Education targeting Pk - 12 to create an engaging educational experience.
Completed an average of 30 ore than fitness assessments per month.
Team Building and Leadership
Education Strategies
Employed special educational strategies and techniques during instruction to improve the development of sensory/perceptual-motor skills, language, cognition, and memory.
Experience
Fitness Specialist Aug 2015 to Mar 2016 Company Name - City , State
Instruct of group exercise classes.
Provide one-on-one consulting, training and motivation.
Perform fitness assessments, determine exercise prescriptions, and design workout programs for the clients.
Contributed to a 10% increase in sales for the personal training department.
Guided clients in safe exercise, taking into account individualized physical limitations.
Taught clients how to modify exercises appropriately to avoid injury.
Encouraged clients to engage in group fitness classes and other activities in the gym to meet fitness goals.
Arrived on time, prepared and attentive for every training appointment.
Administered fitness assessments, which included the seven point skin-fold body fat measurements, blood pressure and treadmill tests.
Demonstrated and explained fitness program benefits to members, resulting in a 75% increase in member participation in paid classes.
Physical Education Teacher Jan 2014 to Jan 2016 Company Name - City , State
Contributed with the community in ludic Activities.
Encouraged the students to engage in fitness gram and other activities in the gym to meet fitness goals.
Demonstrated and explained fitness program benefits to members, resulting in a 80% increase in students articipation.
Implemented for the entire school community the program of Health and Wellness.
Implemented the A&M Nutrition Program for Schools.
Member of light House of leader in me (7 Habits).
Physical Education Teacher and Swimming Head Coach Jan 2010 to Jan 2013 Company Name - City , State
Recruited and met with prospective student-athletes to discuss their experience and goals.
Monitored the academic performance of student-athletes in addition to their athletic progress.
Helped develop each participant's physical and psychological fitness.
Coordinated scheduling and field and facility use with the activities office.
Establish and designed various cross-curriculum warm-up activities and trainings with basic skills to enhance connections between school subjects and the students athletes.
Maintained accurate statistics, records and results of each season.
Played an active role during parent-teacher conferences, and updated parents regularly on their child's progress in the classroom.
Protect student athletes mental, physical and nutritional; also the equipment, materials and facilities.
Apply and enforce student discipline during athletic contests and practice sessions.
Motivated and encouraged student athletes to do their best during practices and games.
Communicated effectively with parents and Boosters, including organizing and leading meetings.
Strength and Conditioning Trainer and Assistant Coach of Swimming Jan 2005 to Jan 2011 Company Name - City , State
Perform fitness assessments, determine exercise prescriptions, and design workout programs for all the team members.
Arrived on time, prepared and attentive for every training.
Administered fitness assessments, which included the seven point skin-fold body fat measurements, blood pressure and treadmill tests.
Instruct of group exercise classes.
Assistant coach of swimming program in the American University.
Perform administrative tasks associated with facility operations.
Education
Masters of Ph. Ed , Sport Training 2012 University of Turabo - City , State , United Stated
Sport
Bachelor in Arts of Education , Physical Education 2008 American University of Puerto Rico - City , State , Unated Stated
SECONDARY
Skills
Computer literate: ( Excel, Power Point, Word, Mind Body) 
Conferences: consulting, Designing, health promotion.
Educator and Bilingual
",FITNESS
11336022," LEAD TEACHER Summary To secure a position where I can utilize my skills, work ethic, achievement where we it can be an asset to
your company. Highlights Knowledge of Windows Microsoft Word, PowerPoint & Excel and Internet Explorer hair stylist and makeup
stylist. Experience Lead Teacher 12/2015 to 06/2016 Company Name City , State Promoted good behaviors by using the positive reinforcement method. Maintained daily records of children's individual activities, behaviors, meals and naps. Assigned to work with academic education director to provide and maintain a positive and appropriate educational program that meets the social, emotional, physical, and intellectual needs of the children within my care. Established a safe play environment for the children. Accomplishments During my time at this job i have learned to understand children at different age group, and how they function as their brain developed and interact with their peers. Passenger Service 06/2015 to 12/2015 Company Name City , State Greet passengers and check documents Input passengers information into the computer Checked baggage and collected baggage charges. Printed itineraries and tickets for an average of 30 passengers per flight. check in passengers for flight resevations Escort first and business class passengers to lounge Check and scan boarding pass before passengers board the plane Teachers Aide 01/2015 to 03/2015 Company Name City , State Assigned to work one and one with child that has autism. Assistant to the one and one with his/her academic needs as well as toiletries. Do daily activities that are random for him/her to get acquainted withe the lesson/task Direct Support Professional 09/2014 to 04/2015 Company Name City , State check communication log for appointments and daily goals for service recipients. Read Record and share observation with other members of the team. Respect the rights of the service recipients and teach them to speak up for themselves. Selected and compiled relevant information and resources for clients to support them in overcoming mental and emotional problems. Supported residential clients in completing tasks such as toileting, brushing teeth and general hygiene. Acted as a role model for clients by exhibiting positive behaviors. Education Associates of Science : Teachers Education December 2010 Medgar Evers College City , State Teachers Education High School Diploma : Liberal Arts 2005 Thomas Jefferson High School City , State , USA Willing to relocate: Anywhere Skills academic, autism, book, clients, customer service, database, Internet Explorer, director, Excel, PowerPoint, Windows, Microsoft Word, purchasing, quick, Read, sabre, Sales, Staffing, Inspect vehicles Additional Information Willing to relocate: Anywhere
Authorized to work in the US for any employer ","
LEAD TEACHER
Summary
To secure a position where I can utilize my skills, work ethic, achievement where we it can be an asset to
your company.
Highlights
Knowledge of Windows Microsoft Word, PowerPoint & Excel and Internet Explorer hair stylist and makeup
stylist.
Experience
Lead Teacher 12/2015 to 06/2016 Company Name City , State
Promoted good behaviors by using the positive reinforcement method.
Maintained daily records of children's individual activities, behaviors, meals and naps.
Assigned to work with academic education director to provide and maintain a positive and appropriate educational program that meets the social, emotional, physical, and intellectual needs of the children within my care.
Established a safe play environment for the children.
Accomplishments During my time at this job i have learned to understand children at different age group, and how they function as their brain developed and interact with their peers.
Passenger Service 06/2015 to 12/2015 Company Name City , State
Greet passengers and check documents
Input passengers information into the computer
Checked baggage and collected baggage charges.
Printed itineraries and tickets for an average of 30 passengers per flight.
check in passengers for flight resevations
Escort first and business class passengers to lounge
Check and scan boarding pass before passengers board the plane
Teachers Aide 01/2015 to 03/2015 Company Name City , State
Assigned to work one and one with child that has autism.
Assistant to the one and one with his/her academic needs as well as toiletries.
Do daily activities that are random for him/her to get acquainted withe the lesson/task
Direct Support Professional 09/2014 to 04/2015 Company Name City , State
check communication log for appointments and daily goals for service recipients.
Read Record and share observation with other members of the team.
Respect the rights of the service recipients and teach them to speak up for themselves.
Selected and compiled relevant information and resources for clients to support them in overcoming mental and emotional problems.
Supported residential clients in completing tasks such as toileting, brushing teeth and general hygiene.
Acted as a role model for clients by exhibiting positive behaviors.
Education
Associates of Science : Teachers Education December 2010 Medgar Evers College City , State Teachers Education
High School Diploma : Liberal Arts 2005 Thomas Jefferson High School City , State , USA
Willing to relocate: Anywhere
Skills
academic, autism, book, clients, customer service, database, Internet Explorer, director, Excel, PowerPoint, Windows, Microsoft Word, purchasing, quick, Read, sabre, Sales, Staffing, Inspect vehicles
Additional Information
Willing to relocate: Anywhere
Authorized to work in the US for any employer
",TEACHER
28916894," BUSINESS DEVELOPMENT MANAGER Highlights ADDITIONAL SKILLS Fluent in 4 European Languages: English, French, Italian and Greek. Proficient in Microsoft and Mac platforms. Good knowledge of Google docs, Quicken and Tradeware's ordering, shipping and transportation management system. Involved in various functions and fundraisers in the school's PTA. Chaired the Ross School's most successful Auction in 2011 raising $250,000. Appointed 1st VP of fundraising in 2012. Also chaired the school's wine auction in 2010 and the annual fundraising party in 2012. Highly organized, enthusiastic and financially astute. Personable and energetic. Experience Business Development Manager April 2007 to Current Company Name － City , State Founded a language service to assist individuals and corporations with foreign language requirements. Offer Italian and French classes to professionals and children in a class room environment and privately. Develop proprietary teaching and training materials tailor made for each student group. Translation services (written and simultaneous) in and out of Italian, French and English. Check translation's technical terms and terminology to ensure that they are accurate and remaining consistent throughout translation revisions. Translation and interpreting experience in a variety of industries, including communications, bio-medical and aviation. Reporting to the Managing Partner, accountable for acquisition of new business and retention of existing clients in North America and EMEA. Created and planned business strategies and budgets to meet the company's sales objectives and increase business opportunities. Generated opportunities for meetings with key decision makers to drive the sales process forward. Initiated and implemented sales strategies to increase profitability with key accounts. Provided leadership and networking knowledge to the customers and maintenance of an appropriate presence in the industry. Identified, developed and evaluated marketing strategies, based on knowledge of the company's objectives, market characteristics, cost and markup factors. Used sales forecasting or strategic planning to ensure the sale and profitability of products and services. Analyzed business developments and monitored market trends. Coordinated and participated in promotional activities and trade shows, working with developers, advertisers and production managers, to market products and services. Sales and Marketing Manager October 2006 to March 2008 Company Name － City Responsible for the overall sales and marketing policies to reflect the company's strategies and objectives. Developed and implemented a sales and marketing program and corporate identity for this UK start-up company. Planed and created all the company's marketing and communication materials. Initiated and executed a sales plan with the objective of growing the company in the North American market. Researched strategies and plans which identified marketing opportunities, both domestically and internationally for direct marketing and new project development. Successfully implemented the company's sales and marketing plan, which directly resulted in a new sister office being opened in the US. VP Sales and Marketing March 1994 to July 2001 Company Name － City Reporting directly to the CEO co-ordinated and directed the company's sales and marketing functions for EMEA. Generated revenue from sales during this term, in excess of $10m. Developed and co-ordinated sales selling cycles and methodologies. Directed and oversaw the company's marketing function to identify and develop new customers for its products and services. Created and managed sales and marketing budgets to include press, public relations, advertising and community outreach. Supervised the planning and generation of the company's marketing and communication materials and the preparation, issuance and delivery of sales materials, exhibits and promotional programs. Directly managed critical and new client accounts and co-ordinated the management of other accounts. Managed the relationship with partners (domestic and international), vendors, distributors and VARs. Responsible for the repositioning of the company and the creation and execution of an aggressive marketing strategy, including a new corporate identity and branding to attract external investment. Executive Assistant January 1991 to December 1994 Company Name － City Reporting directly to the Chairman, responsible for all administrative support relating to scheduling, expenses, meetings, travel, client relationship management. Assisted in special projects of cost control for selling and non-selling functions to achieve optimal expenditure levels for budgeting purposes. Reviewed ordering procedures and formulation of stricter guidelines on quotes and tenders. Analyzed all Concession Agreements which lead to a 2% increase of the overall Concession revenue. Reviewed and analyzed the store's direct and indirect operating costs and attribution of these to various departments which resulted in the relocation of some departments. Co-ordinated and supervised the implementation and recommendations from various audit reports by both external and in house auditors. Managed a team of ""floating staff"" to be assigned to trouble shoot areas of concern. Education MSc : Trade and Finance CITY UNIVERSITY BUSINESS SCHOOL － City , UK CITY UNIVERSITY BUSINESS SCHOOL LONDON, UNITED KINGDOM MSc Shipping, Trade and Finance, Dec 1990 BA : French and Italian THE UNIVERSITY OF HULL － City , UK THE UNIVERSITY OF HULL HULL, UNITED KINGDOM BA (Honors) French and Italian, July 1989 Accomplishments BA (Honors) French and Italian, July 1989 Certifications PTA Skills Marketing, Sales, Budgets, Promotional, And Marketing, Sales And, Aviation, Class, Comprehensive Large Array Data Stewardship System, Excellent Multitasker, Simultaneous, Teaching, Training, Accounts And, Advertising, Branding, Community Outreach, From Sales, Its, Managed Sales, Of Sales, Public Relations, Increase, Administrative Support, Audit, Budgeting, Cost Control, Executive Assistant, For Selling, Ordering, Relationship Management, Scheduling, Selling And, Accountable For, Business Development, Clients, Forecasting, Implemented Sales, Key Accounts, Maintenance, Market Trends, Networking, Sale And, Sales Forecasting, Sales Objectives, Sales Strategies, Strategic Planning, The Sale, The Sales, Direct Marketing, Marketing Plan, Overall Sales, Project Development, Sales Plan, Energetic, Fundraising, Highly Organized, Mac, Quicken, San, Self Motivated, Storage Area Network, Very Organized, Finance, Shipping ","
BUSINESS DEVELOPMENT MANAGER
Highlights
ADDITIONAL SKILLS
Fluent in 4 European Languages: English, French, Italian and Greek.
Proficient in Microsoft and Mac platforms. Good knowledge of Google docs, Quicken and Tradeware's ordering, shipping and transportation management system.
Involved in various functions and fundraisers in the school's PTA. Chaired the Ross School's most successful Auction in 2011 raising $250,000. Appointed 1st VP of fundraising in 2012. Also chaired the school's wine auction in 2010 and the annual fundraising party in 2012.
Highly organized, enthusiastic and financially astute.
Personable and energetic.
Experience
Business Development Manager April 2007 to Current Company Name － City , State
Founded a language service to assist individuals and corporations with foreign language requirements.
Offer Italian and French classes to professionals and children in a class room environment and privately.
Develop proprietary teaching and training materials tailor made for each student group.
Translation services (written and simultaneous) in and out of Italian, French and English.
Check translation's technical terms and terminology to ensure that they are accurate and remaining consistent throughout translation revisions.
Translation and interpreting experience in a variety of industries, including communications, bio-medical and aviation. Reporting to the Managing Partner, accountable for acquisition of new business and retention of existing clients in North America and EMEA.
Created and planned business strategies and budgets to meet the company's sales objectives and increase business opportunities.
Generated opportunities for meetings with key decision makers to drive the sales process forward.
Initiated and implemented sales strategies to increase profitability with key accounts.
Provided leadership and networking knowledge to the customers and maintenance of an appropriate presence in the industry.
Identified, developed and evaluated marketing strategies, based on knowledge of the company's objectives, market characteristics, cost and markup factors.
Used sales forecasting or strategic planning to ensure the sale and profitability of products and services.
Analyzed business developments and monitored market trends.
Coordinated and participated in promotional activities and trade shows, working with developers, advertisers and production managers, to market products and services.
Sales and Marketing Manager October 2006 to March 2008 Company Name － City
Responsible for the overall sales and marketing policies to reflect the company's strategies and objectives.
Developed and implemented a sales and marketing program and corporate identity for this UK start-up company.
Planed and created all the company's marketing and communication materials.
Initiated and executed a sales plan with the objective of growing the company in the North American market.
Researched strategies and plans which identified marketing opportunities, both domestically and internationally for direct marketing and new project development.
Successfully implemented the company's sales and marketing plan, which directly resulted in a new sister office being opened in the US.
VP Sales and Marketing March 1994 to July 2001 Company Name － City
Reporting directly to the CEO co-ordinated and directed the company's sales and marketing functions for EMEA.
Generated revenue from sales during this term, in excess of $10m.
Developed and co-ordinated sales selling cycles and methodologies.
Directed and oversaw the company's marketing function to identify and develop new customers for its products and services.
Created and managed sales and marketing budgets to include press, public relations, advertising and community outreach.
Supervised the planning and generation of the company's marketing and communication materials and the preparation, issuance and delivery of sales materials, exhibits and promotional programs.
Directly managed critical and new client accounts and co-ordinated the management of other accounts.
Managed the relationship with partners (domestic and international), vendors, distributors and VARs.
Responsible for the repositioning of the company and the creation and execution of an aggressive marketing strategy, including a new corporate identity and branding to attract external investment.
Executive Assistant January 1991 to December 1994 Company Name － City
Reporting directly to the Chairman, responsible for all administrative support relating to scheduling, expenses, meetings, travel, client relationship management.
Assisted in special projects of cost control for selling and non-selling functions to achieve optimal expenditure levels for budgeting purposes.
Reviewed ordering procedures and formulation of stricter guidelines on quotes and tenders.
Analyzed all Concession Agreements which lead to a 2% increase of the overall Concession revenue.
Reviewed and analyzed the store's direct and indirect operating costs and attribution of these to various departments which resulted in the relocation of some departments.
Co-ordinated and supervised the implementation and recommendations from various audit reports by both external and in house auditors.
Managed a team of ""floating staff"" to be assigned to trouble shoot areas of concern.
Education
MSc : Trade and Finance CITY UNIVERSITY BUSINESS SCHOOL － City , UK CITY UNIVERSITY BUSINESS SCHOOL LONDON, UNITED KINGDOM MSc Shipping, Trade and Finance, Dec 1990
BA : French and Italian THE UNIVERSITY OF HULL － City , UK THE UNIVERSITY OF HULL HULL, UNITED KINGDOM BA (Honors) French and Italian, July 1989
Accomplishments
BA (Honors) French and Italian, July 1989
Certifications
PTA
Skills
Marketing, Sales, Budgets, Promotional, And Marketing, Sales And, Aviation, Class, Comprehensive Large Array Data Stewardship System, Excellent Multitasker, Simultaneous, Teaching, Training, Accounts And, Advertising, Branding, Community Outreach, From Sales, Its, Managed Sales, Of Sales, Public Relations, Increase, Administrative Support, Audit, Budgeting, Cost Control, Executive Assistant, For Selling, Ordering, Relationship Management, Scheduling, Selling And, Accountable For, Business Development, Clients, Forecasting, Implemented Sales, Key Accounts, Maintenance, Market Trends, Networking, Sale And, Sales Forecasting, Sales Objectives, Sales Strategies, Strategic Planning, The Sale, The Sales, Direct Marketing, Marketing Plan, Overall Sales, Project Development, Sales Plan, Energetic, Fundraising, Highly Organized, Mac, Quicken, San, Self Motivated, Storage Area Network, Very Organized, Finance, Shipping