Why do councilmembers seem to be more responsive and helpful than the mayor's office according to your personal experience?
That makes no sense. I don't see how councilmembers are part time!? They help me more than the mayor does.  I call his office and get sent round and round to everyone in the phone tree.  I call the councilmembers and they always respond quickly and help me one way or another. Sometimes I get routed back to the clowns under the mayor becasue they supposed to get the job done but dont.