Describe your experience with online trolls and discuss your approach to dealing with them. Also, suggest a possible addition to make the platform more effective in dealing with coordinated trolling.
I have tried my best to get along with the trolls, but they weren't into getting along. So I now flag every comment that is abusive, and filled with name-calling and argumentative. Seems that there are many other commentators here who do the same. If the trolls aren't happy with the results, then they should consider not being abusive.
If I see idiot, fool, stupid, or other name-calling, I automatically reject them. If they still make it to print, then I flag them.
It appears that the trolls flag some of us in retaliation, but they are massively outnumbered. Commentators 100, trolls 0! We will outlast the trolls, just as we have practically eliminated spam. "Civil Comments" may have it's weaknesses, but it also has some strengths.
I think that Civil Comments would do well to include an algorithm that would detect small groups working in concert to harass commentators, and give them "personal attention". They tend to give each other "likes", which could be one way of isolating them.