c52e100f_The_scoop_on__Veseys___Rating
[Author] AnneCS Vaughan, ON (Zone 5b) (10 reviews) February 2, 2011 [Content] I've ordered from Veseys at least 10 times now since 2007... plants/bulbs, tools/materials, and seeds. Their tools/materials and seeds come quickly, packed nicely enough and I've never had a problem related to these orders. The plant/bulb orders have been hit or miss for me and actually as I look back over past orders, I am not sure how I manage to muster up the optimism to continue ordering plants from them regularly! I think the thrill of using a $25 off coupon on an order barely over $50 is usually to blame. Early orders are most rewarding--with a majority of the plants in dormant or near dormant states when they arrive, in decent condition, in peat moss-filled bags generally. Usually nothing impresses, but nothing disappoints majorly when ordering early--except when they get the order wrong--more on that later. End of season sale (50% off) orders tend to result in the delivery of up to ~50% "off" plants--dead or nearly dead, with no chance of surviving--and the survivors having to pull through being planted at the wrong time... so not such a bargain in the end. I have received several wrong plants--max. 1 per order, and they were not substitutions, but packing errors. I contacted them by email to get a refund only one of the times that this happened (I hate dealing with this kind of stuff), and it would have been an okay experience except that the CSR and I were in disagreement about the amount to be refunded at first. I had to nicely argue my side to get an actual full refund (if I recall correctly, it took 3 emails from me before she conceded), which I found to be incredibly irritating. I was only asking for a full refund without any deduction to the value of the item (due to the $25 off coupon I used on the order since my order was well above the required $50 order without this item) and then obviously tax and the related dollar or so in shipping, since this item that I didn't receive had tipped me over into the next shipping bracket. To me, this was only fair and how the CSR should have calculated it in the first place. After reviewing my orders, I don't think I should order plants from them anymore... I am apparently way too optimistic and forgiving (or forgetful!). [Rating] 
Neutral
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The scoop on 'Veseys'