d851ad6a_r_Efficiency_and_Effectiveness__Description
[Type of Waste] DuplicationAnytime a customer must repeat any activity unnecessarily. [Examples] Patients in a medical facility who have to repeatedly fill out forms would be an example of duplication. A website requires customer input of information, but then the website crashes, causing the customer to reinput the information is another example. Such instances are extremely annoying to most consumers. [Description] 
When a customer has to repeat any activity unnecessarily.
The Search for Efficiency and Effectiveness