60731f9b_Comments_regarding_Forestfarm__Content
[Rating] Negative [Author] 19082 (3 reviews) [Content] 
On Jul 21, 2008, 19082 Upper Darby, PA (Zone 6b) wrote: I ordered from this company this spring, after reading the positive reposts here. They did have a large selection of plants not available in my area. My first problem was that in ordering online, although plants were listed as available, some were not. Also, I had to call to get a shipping date, which was not when the plants arrived. The packaging was so secure that there was packing tape wrapped around the stems of plants, which were unfortunately not all attached to the plant itself. Out of 10 plants, 2 were without any stems attached, and one was dry and dead. I called the company that day either asking for replacements or a refund. I was willing to send pictures of the dead plants, which they declined. After being shifted among several people, I was told to " give the plants a chance to recover", to plant them and if they did not come back to call again in a few weeks. I was told they had a hard winter, and many of the plants were brittle. I did not feel this was my problem, as they still offered them for sale, and a higher price than I usually pay. So, I planted the 3 dead plants, which of course did not ever come back. When I called the company back with this information, I was given the option of either new plants or credit. I asked for new plants and then was told that because of the time, they would now have to air ship and did not want to have the extra cost. In offering me credit, I pointed out that I did not want to wait to next spring to order from them again. I finally received credit to my card. All in all, I was very unhappy with using this company. On Jul 21, 2008, Forestfarm responded with: " On Sep 1, 2008 9:06 PM, Forestfarm added: We often ask customers to give plants a chance to recover from the shock of shipping, because most, with just a little TLC, will grow vigorously. We hate to see live plants discarded! Most gardeners understand how resilient plants are, and willingly watch them for a few weeks. When we were informed that the plants did not revive, our records show that we immediately (on May 30) gave credit back to her credit card. The plants were shipped on May 13, and arrived in PA on May 21, only two days after her requested delivery date (UPS schedules did not permit delivery on May 19). Were not sure why, in July, she is complaining! We work very hard to keep our plants and our customers happy, and usually succeed!"
Comments regarding Forestfarm