60731f9b_Comments_regarding_Forestfarm__Content
[Rating] Negative [Author] Geedavey (1 review) [Content] 
On Sep 12, 2004, Geedavey Takoma Park, MD wrote: I would expect a company as highly rated and expensive as forestfarm to have a better guarantee. I had a difficult time getting credit (not a refund ) for plants that died. It took some persistance to negotiate a partial credit on a few plants. To Forestfarm, the issue was fault; was it customer or vendor. Their claim (which was pressed hard) was that it had to be my fault because they sell so many other healthy plants. Are their plants created on a factory assembly line? Is every customer a master gardener? I guess they have made their business decision to be both expensive and have a weak guarantee. I won't use them anymore. There are better choices elsewhere. On Sep 12, 2004, Forestfarm responded with: "When Geedavey originally contacted Forestfarm about his order (sometime in mid-summer), his concern was with the Oxydendrum he had received that was turning red. At that time we advised him to try fertilizing the tree, because premature fall coloration can be a symptom of hunger (he had not followed the instructions we send with each order). In his second phone call to us, we were told that the Oxydendrum had now died and that both of the Sambucus on his order had also died. We always try to establish the cause of the demise of any plants, so that the situation is not repeated with succeeding plants. We had difficulty getting information from Geedavey as to what the possible cause (we dont use the term fault) might be, since Sambucus at least are pretty tough and rarely die. His order consisted of 52 plants, of which 3 died due to unknown reasons. We tried to make Geedavey happy by giving him full credit on the Sambucus and 50% credit for the 5 gallon Oxydendrum. We thought we had his agreement that this was a fair solution. Since none of us could ascertain the reason the plants had died, it was most likely some factor in his environment rather than a problem with the plants themselves (the remaining plants of these kinds had no problems in our nursery). Many good gardeners accept a low percentage of loss as part of the gardening experience, knowing that the cause could well be something that they did or didnt do (and sometimes it just happens!). Imagine our chagrin to see this comment posted when Geedavey had indicated he had accepted the credit we had offered. We really would have appreciated more details as to why GEEDAVEY believes the plants died instead of his posting a negative comment on this website. Our plants are NOT created on an assembly line (nor could they be!), and we supply plants successfully to gardeners of all skill levels (not just master gardeners). Our customers are important to us, whether they post a comment or not."
Comments regarding Forestfarm