8056393a_arding_Johnny_s_Selected_Seeds__Content
[Rating] Neutral [Author] Niere (7 reviews) [Content] 
On Feb 23, 2014, Niere Chepachet, RI (Zone 5b) wrote: Posted on March 20, 2007, updated February 23, 2014 My recent experience with Johnny's was a mixed bag--thus the "neutral" rating. This past January I placed a seed order plus I ordered a four-block block maker for seed-starting. As I was placing my order I was informed by the service representative that I would need to order the "inserts" for the block maker. I questioned this but she insisted that I would need them so trusting that she knew the company's products better than I, I ordered the inserts. I received my order promptly and yesterday I took out the block maker and couldn't see why I needed the additional inserts. I searched the box and discovered there were no directions for either the block maker or the inserts. I contacted Johnny's and the representative (who was VERY nice) apologized for the lack of instructions but also apologized for the fact that indeed I did not need the inserts. She said that I could return the inserts and I would be credited for them, which is fine, but that they would not cover the return shipping. While I appreciate that the shipping on these items will be minimal, about a total of three or four dollars by the time I purchase a padded envelope and pay for the postage, it still disappoints me that I have to pay to return an item that I originally didn't want but was advised by their representative to purchase, only to find out in the end that in fact I didn't need it at all. Again, to be fair everyone I dealt with at Johnny's was pleasant and helpful and they even walked me through using the block maker and making adjustements to the seed starting mix so that it would be the proper consistency. I just wish that they'd have sent directions with it and that they would agree to cover returns on products in situations like mine. On a positive note, I really appreciate all the planting information they have on their seed packets--they really excel in this area. And their customer service people have never been anything but helpful and courteous. I will probably order from Johnny's in the future because I like what they stand for as a company and I love their selection, but I hope that in the future they make certain that the people taking their orders are more informed about their products. On February 23rd, 2014, Niere added the following: Sorry, but I'm really about done with Johnny's. There was a time when they were the only place for quality seed--that's simply not the case anymore, and I can't continue to justify nearly $4.00 for every seed packet. This year will be my final bulk order with them--next year I'll only purchase seed or products from them which I absolutely cannot find elsewhere.
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