c112df70_of_the_Governor___Scott_Walker__State_Agency
[Project Overview] To increase staff productivity and capacity through the improvement of the intake/screening, monitoring/PAP and records process. [Goals and Results] Achieved Merger on target date – effectively managing all processes with ~3 staff vacancies under 1 supervisor. Process improvement projects will be kicked off in the near future. [State Agency] 
Complaint Intake/Screening and Monitoring PAP Processes
Lean Government - Results | Office of the Governor - Scott Walker