60731f9b_Comments_regarding_Forestfarm__Content
[Rating] Negative [Author] deerlily (1 review) [Content] 
On Oct 6, 2010, deerlily Bellingham, WA wrote: I was going to order material from ForestFarm as I had heard so mnay good things about the company. However, all of those great comments were instantly shattered by the treatment that I recieved from the woman (?) who answered the phone..... Maureen (??). This company should have ditched her a long time ago; abrupt, short, complete lack of personality and customer service attributes. It sounded as though she had a problem with life in general; really bad customer relations. So much so, that I thought twice about ever ordering material from this company. My money is as good as anyone elses and I choose to spend it as I feel fit, and where I am treated with respect. Not at this company...not for this person.... ForestFarm, get rid of this person; she is bad for your company and bad for your business! Or, do you care? On Oct 6, 2010, Forestfarm responded with: "On Jan 23, 2011 3:40 PM, Forestfarm responded with: We've let some time go by in hopes that we'd hear from "deerlily", but since we haven't, we'll post a rebuttal now in the form of a D-mail sent to her right after her posting. We tried!! "Thank you for taking the time to post...I only wish it hadn't been so negative! I'm truly sorry that one of our staff came across that way to you. It's not something that we, the owners, can hear, because we're not hovering around her. So we do appreciate your input in the matter. But please don't judge us because of one person you spoke with having a bad day. We can do better, and usually do. We'll be glad to call you to answer your questions or help you in any other way, if you'll tell us how to reach you. Well do whatever we can to erase that taste from your mouth. Really, is it fair to give us a negative rating when you haven't even given us the chance to ship any plants to you? We are responsive and wish for you to be a favored customer! Thanks, and hope to hear from you, Ray""
Comments regarding Forestfarm