c7d017ee_Kindle___An_Eclectic_Mind__Kindle_Store
[Criteria] Publisher Support [iBookstore] D Publisher support is handled primarily through a menu-driven help system that’s poorly designed. It can take more than a week to get an question answered and it’s usually with a “canned” response. [NOOK Store] n/a I have no experience with B&N’s support system. [Kindle Store] 
D Publisher support is nearly non-existent. It’s difficult to send questions. Most questions are answered with a “canned” response. Often, I’m told my question needs more research, but an answer never comes.
Kindle | An Eclectic Mind