bc5d5918_act_Center_Enterprise____Cisco__Description
[Report Field] Direction [Description] 
The direction of the call that the agent is currently working on: 1 = In 2 = Out 3 = Other 4 = Other Out 5 = Out Reserve 6 = Out Preview 7 = Outbound Predictive All other values = Not Applicable
Cisco Packaged Contact Center Enterprise Reporting User Guide, Release 10.0(1) - Live Data Report Templates [Cisco Packaged Contact Center Enterprise] - Cisco