60731f9b_Comments_regarding_Forestfarm__Content
[Rating] Negative [Author] Davidsan (17 reviews) [Content] 
On Jun 24, 2006, Davidsan Springfield, IL (Zone 6a) wrote: Yah alot of positive reviews ...maybe alot of folks are use to bad treatment or maybe mine was a fluke ... I was looking for a red scolopendraflorium JM.... well after a couple of emails which BTW were timely ... I was told to take my biz elsewhere ...not in those exact words but that was the jist ...I guess they thought I was too picky but if I was gonna pay over $100 for a JM from a company I had never dealt with I wanted to be sure the tree was worth it ...and the high shipping was worth paying for the quality of tree I was getting ... I HAVE NEVER been treated this badly by any JM internet company.... no resposes ..yes...poor quality plant....yes ...but never told to go elsewhere... I would NOT suggest anyone ever buying here...unless they just buy off the site and trust these bozos to send good product....again I have NEVER been treated so badly over something that was my right ...to know exactly what quality of tree I was spending the big bucks for David On November 27th, 2006, myersphcf added the following: I have just read FF response and i DON"T want to get into an argument over this but what they have said is simply NOT true ..I NEVER asked for a gurantee in an email or via phone ...why??? Because I know NO jm dealers offer them except shipping damage...I just asked them for thir best stuff . a photo would have solved all the problems which MANY Jm dealers offer here is a cut and pasted record of my emails and their final response : Thanks I'll call ya tomorrow got free cell phone time ..I am interested in the 5 gal size ...as long as they are nicely branched and closer to 4ft I will trust you to pick out a nice one for me ...as far as shipping ;>) can't find that illusive chart on site that is mentioned under shipping and 5 gals do not show up as you said, cause you've got so few left ..SOOOO I will have to have you check tomorrow unless you get this and email me back with approx cost 62703 springfield Il (a business address) As long as you have nicer larger plant and the shipping isn't cardio country ...I think we can do biz ..OH BTW thanks for your speedy email reply ...that's a PLUS in internet dealings ...David RAY....Hope you got my message today ...I did call and got shipping cost ...it is high to get it to Illinois ...but if you have a really nice Scolopendrifolium Rubrum 4-5 ft nicely branched. but not "oversize" that you think is a good buy then I'll take it. I can either call in or email in my credit card info... but I wanted you to check first to see what you have cause with the shipping it's getting up there...but well worth if it's a nice sizesd and well branched specimen...let me know ..and thanks in advance for all your help!!! David The plants are 3-4' tall. If they were 4-5', we'd have to use our taller box and there would be a $15 surcharge. Since cost is a concern, and I can't guarantee that you'll like the plant we'd send to you, I think we should cancel the order. Thanks, Ray Now there's the facts you make your own choice on dealing with FF or not... that was my experience and I am NOT hard to deal with I have bough t trees from about 6 other dealers with NO problems whatsoever..David On Jun 24, 2006, Forestfarm responded with: " On Aug 1, 2006 8:34 PM, Forestfarm added: Weve been thinking for quite awhile as to how to respond without raising anyones hackles, but perhaps thats wishful thinking, at best! Do we deserve a negative rating for being honest enough to suggest to this person that he might be happier shopping at a local nursery? When someone asks early in the conversation what is the guarantee if he doesnt like the plant we have sent to him, our guard goes up. Does this person want us to send him an expensive plant just so he can say he doesnt like it, and demand his money back? Its happened, its costly, and we dont wish for it to happen again. So we tried to graciously steer him in another directionto a local nursery where he can actually see the plant before he buys it. If that is considered to be rude, were sorrywe really try not to be. Wed like the customer to be happy with the plant he purchases no matter where he obtains it. Although we hope our plants are considered to be good specimens of their type, we have no way to know if they will meet someones notion of how the plant should lookits very difficult, if not impossible, to really paint a picture with words. "
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