0243d1c4_of_Resolution_Management__ORM___Answer
[Question] How does the mediation work? [Answer] 
This is a brief outline of a typical mediation: Mediator Selection: A mediator will be notified and accept an assignment to mediate. VA employees must volunteer to serve as mediators. VA may pay for outside mediators if necessary. Pre-mediation Preparation: The mediator will review the files and familiarize him/herself with the case Mediator Introduction: Mediator will provide an explanation of the process. Sharing Perspectives: Each party will have an opportunity to explain the situation from his/her point of view. Issue Development: Identification of the issues and gaining a deeper understanding of each party’s concerns. Problem Solving: Consideration of parties’ proposed solutions. Agreement: Should the parties reach a solution and wish the terms to be documented, a written agreement will be prepared, reviewed by appropriate individuals including General/Regional Counsel and signed by all parties. Closure: When the parties and/or the mediator have decided the session is completed, remaining administrative matters will be addressed and the parties will be asked to complete an evaluation of the process. The mediators and/or the parties may or may not choose to utilize a Caucus. A Caucus is a private, confidential meeting between the mediator and each party during the mediation session.
FAQs: Mediation - Office of Resolution Management (ORM)