c52e100f_The_scoop_on__Veseys___Rating
[Author] LadyAssassin Belleville, ON (Zone 5b) (17 reviews) October 25, 2012 [Content] Posted on October 13, 2011, updated October 25, 2012 I have to agree with what Seedhead said- "Veseys is a shadow of its former self". I have never really had conversations with the family that owns the business, so I have no customer service issues, but the quality in plants they deliver has really gone downhill. I was wondering if it was just me, but it seems not. This year I had only ordered a few Coneflowers which were very overpriced for the teeny tiny plants they give you. Plus, they were starting to yellow and the soil around them was starting to dry out despite their roots being wrapped up. I am curious to see if these little things will perform well or not. I am giving them a neutral, but I'm not sure I will order from them anymore. On October 25th, 2012, LadyAssassin changed the rating from neutral to positive and added the following: The coneflowers from last year didn't grow at all this year or produce any flowers, so when I contacted Veseys they immediately replaced them. They arrived larger and healthier this time! I also placed an order for fall bulbs and oriental poppy roots. Everything arrived in wonderful condition and I'm very pleased. The only thing I didn't like was having to wait for this order to arrive. I had received bulbs from other companies early in October and had to wait to plant until my Veseys order arrived. Otherwise, I am very happy with the bulbs and service, and will continue to be a customer. Company representative comment on October 18, 2011: On Oct 18, 2011 11:33 AM, Veseys responded with: To Lady Assassin, I wish to assure you that Vesey's takes plant quality and customer satisfaction very seriously. For that reason we publish in our catalogue that if you are not completely satisfied by the quality of our product upon arrival we will replace or refund immediately. From your post it doesn't appear that you had contacted our company to inform us of the quality issues you experienced with your Coneflowers when they arrived. We make this product quality guarantee as there are many factors that affect the quality of shipping live plants beyond our control. While we make every effort to properly store and maintain plants at our facility, there are occasions when product is affected by shipping delays (Canada Post) and/or the packages can become subject to extreme temperatures while enroute. For these reasons we wish to remove any risk that these uncontrollable factors can cause the customer by promising them that they will be satisfied with their product or we will make it right. I would ask that if you have a concern with your recent order that you contact our customer service department immediately so we can rectify your problem. Thank you for placing an order with Veseys and I am confident that we can meet your expectations on plant quality both now and in the future. Sincerely, John Barrett, Director of Sales, Marketing & Development, Veseys Seeds Ltd. john@veseys.com [Rating] 
Positive
P o s i t i v e
N e g a t i v e
N e u t r a l
The scoop on 'Veseys'