8056393a_arding_Johnny_s_Selected_Seeds__Content
[Rating] Neutral [Author] clod (1 review) [Content] 
On Feb 26, 2005, clod Adams Run, SC wrote: I ordered from Johnny's last year with good results. My seeds arrived the same week I ordered them. I like their variety of seeds. But this year has been a whole different scenario. I ordered on-line a week ago. Mid week I received an e-mail informing me that my entire order was being held up because one pack of beans wasn't in stock. And asking if it was ok to wait and send it about the middle of March. Our growing season has started for the early crops. I sent an e-mail reply expressing my disappointment that the rest of my order hadn't been mailed out. I also told them what item to substitute. They acknowledged my e-mail and replied that I still might get my order this week. Seven days from the order date, I received a package from them. It was the one pack of beans that I had requested they substitute. I can't understand how the substitute arrived before the rest of my order. As of today, the bulk of my order hasn't arrived. I have to question the competency of a company that can get your substituted item to you before the rest of your order which they had in stock. On March 1st, 2005, clod changed the rating from negative to neutral and added the following: Here's the update. I received my seeds today. Ten days after I placed the order. After several e-mails denying there was a problem, I received an e-mail yesterday with an apology and an admission that because of human error my order wasn't shipped on time. Then a follow up phone call today to see if my order had arrived. And she said she is mailing me a gift certificate to encourage me to keep using them. That's about as good of customer service as you can get under the circumstances. I'll change my rating to Neutral because it was an honest mistake and they're trying to make amends.
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