ced233a3_Cisco_Outbound_Option____Cisco_e_Outbound_Configuration_Steps_IPCC_Enterprise_Procedure
[Step Number] 11 [Task] Configure and schedule personal callbacks (optional) [System PG Procedure] Configuring and Scheduling the Personal Callback Feature [IPCC Enterprise Procedure] 
Configuring and Scheduling the Personal Callback Feature
Outbound Option Guide for Cisco Unified Contact Center Enterprise and Hosted Release 9.0(1) - Outbound Option Installation: SCCP Dialer [Cisco Outbound Option] - Cisco