6f039488_ls___Techniques_____Strategos___Purpose
[ID] 35 [Element] Total Quality Management (TQM) [Description] TQM uses a combination of SPC and problem solving teams to improve process capability and ensure that external factors do not negatively affect the process driving it out of control. [Purpose] 
Improve quality by preventing defects from occurring.
Lean Tools & Techniques ...{Strategos}