d851ad6a_r_Efficiency_and_Effectiveness__Description
[Type of Waste] DelayIn services, this corresponds to the waiting waste concept. [Examples] One walks into a fast-food restaurant and finds a long queue (line). Any service time spent in that queue is a delay. Another example of the delay would be waiting on the phone to speak to a sales representative. [Description] 
Any instance in which a customer must wait for any aspect of the service.
The Search for Efficiency and Effectiveness