d851ad6a_r_Efficiency_and_Effectiveness__Description
[Type of Waste] Unclear communicationThe failure to provide clear instructions for any stage of a service. [Examples] Unclear communication, particularly with respect to instructions to customers, is contained in the entire service experience. Examples would include instructions that are filled with jargon or that easily confuse customers. [Description] 
The failure to provide clear instructions for any stage of the service environment.
The Search for Efficiency and Effectiveness