I paid a large amount to have two pods delivered to me to Washington(from Texas), based on the start of my house lease in Washington. PODS however changed the delivery date to a week later, after one of the two pods was delivered.

They then changed the delivery time in Washington, from early morning to late in the evening. I therefore had to cancel the movers(to unload the items from the PODS) and then reschedule them again, at a much higher price.  I raised a Credit card dispute with Fidelity, send all the PODS issue tracking numbers etc but it was declined as "there was discrepancy between what I said the first time and what I send the second time(I asked them to explain further but they declined)"

Fast forward to 3 months, I see new charges on my credit card account from PODS. These charges are processed and then quickly reversed. Credit card company says that I need to talk to PODS(the best that they can do is send me a new credit card) and PODS says that they have not made the credit card transaction.

Is there anything I can do here? I would really like to get to the bottom of this.

Update 1:

[Credit Card Transaction links](https://imgur.com/a/487B3Xd)
I am sorry to hear about the issues you are facing. Here are some steps you may consider:

1. Document: Keep a detailed record of all your interactions, conversations and transactions with both PODS and the credit card company. 

2. Contact and Dispute: Reach out to PODS again with all the evidence you have collected. It would be helpful if you could find someone in customer service who is willing to look deeply into your case. If they still deny the charge, ask for written confirmation that they didn't make the charge.

3. Credit Card Company: If you are not getting anywhere with PODS, you should go back to the credit card company. You should ask for a detailed reason for why your dispute was declined. If your first dispute was declined due to some inconsistencies, correct those inconsistencies and file a second dispute. 

4. Legal Advice: If you are still unable to resolve the issue, consider seeking legal advice. It may be that a strongly worded letter from a lawyer could prompt the companies to respond more positively. 

5. Consumer Protection Agencies: Another option is to report the issue to a consumer protection agency. In the US, for example, you can contact the Federal Trade Commission (FTC) or your local state attorney general's office.

6. Credit Bureau Dispute: If the charges are impacting your credit score, you can dispute them with the credit bureaus (Experian, TransUnion, Equifax). They are required by law to investigate and remove inaccurate information.

Remember to stay patient and persistent throughout this process. It might take some time, but it's important to stand up for your rights as a consumer. Also, consider if the amount in dispute is worth the time and potential legal fees before proceeding with the last two options.
### Human
I paid a large amount to have two pods delivered to me to Washington(from Texas), based on the start of my house lease in Washington. PODS however changed the delivery date to a week later, after one of the two pods was delivered.

They then changed the delivery time in Washington, from early morning to late in the evening. I therefore had to cancel the movers(to unload the items from the PODS) and then reschedule them again, at a much higher price.  I raised a Credit card dispute with Fidelity, send all the PODS issue tracking numbers etc but it was declined as "there was discrepancy between what I said the first time and what I send the second time(I asked them to explain further but they declined)"

Fast forward to 3 months, I see new charges on my credit card account from PODS. These charges are processed and then quickly reversed. Credit card company says that I need to talk to PODS(the best that they can do is send me a new credit card) and PODS says that they have not made the credit card transaction.

Is there anything I can do here? I would really like to get to the bottom of this.

Update 1:

[Credit Card Transaction links](https://imgur.com/a/487B3Xd)

### Assistant
I am sorry to hear about the issues you are facing. Here are some steps you may consider:

1. Document: Keep a detailed record of all your interactions, conversations and transactions with both PODS and the credit card company. 

2. Contact and Dispute: Reach out to PODS again with all the evidence you have collected. It would be helpful if you could find someone in customer service who is willing to look deeply into your case. If they still deny the charge, ask for written confirmation that they didn't make the charge.

3. Credit Card Company: If you are not getting anywhere with PODS, you should go back to the credit card company. You should ask for a detailed reason for why your dispute was declined. If your first dispute was declined due to some inconsistencies, correct those inconsistencies and file a second dispute. 

4. Legal Advice: If you are still unable to resolve the issue, consider seeking legal advice. It may be that a strongly worded letter from a lawyer could prompt the companies to respond more positively. 

5. Consumer Protection Agencies: Another option is to report the issue to a consumer protection agency. In the US, for example, you can contact the Federal Trade Commission (FTC) or your local state attorney general's office.

6. Credit Bureau Dispute: If the charges are impacting your credit score, you can dispute them with the credit bureaus (Experian, TransUnion, Equifax). They are required by law to investigate and remove inaccurate information.

Remember to stay patient and persistent throughout this process. It might take some time, but it's important to stand up for your rights as a consumer. Also, consider if the amount in dispute is worth the time and potential legal fees before proceeding with the last two options.<eos_token>