January 2022, I had a tele-appointment with my psychiatrist. She was debating on whether to continue with the video calls or bring patients back into the office. The next day I see $25 out of my bank account, to which I call not only Humana, but the doctor. Humana says I have no copay, Dr says "no, our representative says it's $25." They call their representative again, calle back and tell me "I'm so sorry, it's $5. Not $25." They then ask me for proof that I owe nothing (which I give them multiple pieces of) and want to know if I want a refund, or credit. I choose refund. So fast forward to today. December 31, 2022. Both myself and the doctor have quite religiously trying to leave multiple of multiple messages to get ahold of the billing department to get $25 back and it feels like I'm calling into the void. When I see the man I'm trying to get ahold of in the office, he immediately either hides from me in another room, or straight up either doesn't acknowledge me or changes the subject saying that if I keep bringing it up, I can leave the premises.
I'm sorry to hear about the issues you're facing. Here are some steps you can take:

1. Document Everything: Keep track of all communications. This includes dates and times of calls, what was discussed, and any actions taken. Include any written correspondence such as emails or letters.

2. Write a Formal Letter: Send a formal letter detailing the situation to your doctor, the billing department, and the office manager. Include all the evidence you have that you were overcharged and that you should receive a refund. Send this letter via registered mail or another method that provides proof of delivery.

3. Contact Humana: Send them all the proof and ask them to intervene on your behalf, or at least provide you with written proof that you are not required to make a co-payment.

4. File a Complaint: If the billing department is not responsive, you might want to consider filing a complaint with your state's medical board or the Better Business Bureau.

5. Seek Legal Advice: If all else fails, you may want to consider seeking legal advice. While it seems like a lot of effort for $25, it might be necessary if the practice is unwilling to resolve the issue.

6. Change Providers: If you're not happy with how this situation is being handled, it might be worth considering finding a new psychiatrist who is more responsive and respectful.

Remember, you have rights as a patient, and you should not be overcharged or treated disrespectfully.
### Human
January 2022, I had a tele-appointment with my psychiatrist. She was debating on whether to continue with the video calls or bring patients back into the office. The next day I see $25 out of my bank account, to which I call not only Humana, but the doctor. Humana says I have no copay, Dr says "no, our representative says it's $25." They call their representative again, calle back and tell me "I'm so sorry, it's $5. Not $25." They then ask me for proof that I owe nothing (which I give them multiple pieces of) and want to know if I want a refund, or credit. I choose refund. So fast forward to today. December 31, 2022. Both myself and the doctor have quite religiously trying to leave multiple of multiple messages to get ahold of the billing department to get $25 back and it feels like I'm calling into the void. When I see the man I'm trying to get ahold of in the office, he immediately either hides from me in another room, or straight up either doesn't acknowledge me or changes the subject saying that if I keep bringing it up, I can leave the premises.

### Assistant
I'm sorry to hear about the issues you're facing. Here are some steps you can take:

1. Document Everything: Keep track of all communications. This includes dates and times of calls, what was discussed, and any actions taken. Include any written correspondence such as emails or letters.

2. Write a Formal Letter: Send a formal letter detailing the situation to your doctor, the billing department, and the office manager. Include all the evidence you have that you were overcharged and that you should receive a refund. Send this letter via registered mail or another method that provides proof of delivery.

3. Contact Humana: Send them all the proof and ask them to intervene on your behalf, or at least provide you with written proof that you are not required to make a co-payment.

4. File a Complaint: If the billing department is not responsive, you might want to consider filing a complaint with your state's medical board or the Better Business Bureau.

5. Seek Legal Advice: If all else fails, you may want to consider seeking legal advice. While it seems like a lot of effort for $25, it might be necessary if the practice is unwilling to resolve the issue.

6. Change Providers: If you're not happy with how this situation is being handled, it might be worth considering finding a new psychiatrist who is more responsive and respectful.

Remember, you have rights as a patient, and you should not be overcharged or treated disrespectfully.<eos_token>