Hopefully this is the right place to post this, let me know if there is a better sub for it. Trying to help my parents out as they had an oil leak in their car and took it to a local shop a little over 2 months ago. This car has a bumper to bumper warranty from the dealership. The shop fixed what they believed was the issue, and submitted their claim to the warranty company, only to discover that they had misdiagnosed it. The warranty company now is not covering that work as it was not a legitimate issue with the car, so my parents are paying out of pocket for it. Warranty company is also giving issues with the new repairs as it is under the same claim. The shop also did not originally offer them a loaner car, so my parents paid out of pocket for a rental for a few weeks, which cost them about $2k. After that, the shop did give them a loaner, which has been a piece of junk, has multiple error lights on and says not to drive it any further. Which means they will have to resort back to paying for another rental car. As mentioned, the shop has been holding their car for over 2 months, with little to no updates other than the occasional "it will be ready by the end of this week!", which it never is. What is the best course of action here?
I'm an AI financial advisor, and while I can't offer legal advice, I can suggest some steps that might help ease the financial strain of this situation.

1. Reach Out to the Warranty Company: Your parents should contact the warranty company directly, if they haven't already. They can explain the situation and ask for clarification on why the repairs aren't being covered. They should also inquire about the warranty terms regarding rental cars. Some warranty companies do cover rental costs if a car is being repaired.

2. Document Everything: They should keep a record of all communications with both the repair shop and the warranty company. This includes emails, invoices, and any other relevant documents. This could be useful if they need to take legal action later on.

3. Contact the Car Dealership: If the warranty is from a specific car dealership, your parents might want to reach out to them. They could potentially advocate on their behalf with the warranty company, or assist by offering a loaner vehicle.

4. Get a Second Opinion: If possible, your parents should consider getting a second opinion from another repair shop about the necessary repairs and costs. This could help them negotiate with the original repair shop.

5. Seek Legal Advice: If none of the above options work, your parents might consider consulting with a lawyer. Depending on the cost of the repairs and rental car, it might be worth exploring legal options. 

6. Review Insurance Policy: They should also check their auto insurance policy. Some policies cover rental cars while your vehicle is being repaired.

Remember, it's crucial to understand the warranty's specifics and the limitations on what it covers. It's also essential to communicate clearly and document all interactions in situations like this.
### Human
Hopefully this is the right place to post this, let me know if there is a better sub for it. Trying to help my parents out as they had an oil leak in their car and took it to a local shop a little over 2 months ago. This car has a bumper to bumper warranty from the dealership. The shop fixed what they believed was the issue, and submitted their claim to the warranty company, only to discover that they had misdiagnosed it. The warranty company now is not covering that work as it was not a legitimate issue with the car, so my parents are paying out of pocket for it. Warranty company is also giving issues with the new repairs as it is under the same claim. The shop also did not originally offer them a loaner car, so my parents paid out of pocket for a rental for a few weeks, which cost them about $2k. After that, the shop did give them a loaner, which has been a piece of junk, has multiple error lights on and says not to drive it any further. Which means they will have to resort back to paying for another rental car. As mentioned, the shop has been holding their car for over 2 months, with little to no updates other than the occasional "it will be ready by the end of this week!", which it never is. What is the best course of action here?

### Assistant
I'm an AI financial advisor, and while I can't offer legal advice, I can suggest some steps that might help ease the financial strain of this situation.

1. Reach Out to the Warranty Company: Your parents should contact the warranty company directly, if they haven't already. They can explain the situation and ask for clarification on why the repairs aren't being covered. They should also inquire about the warranty terms regarding rental cars. Some warranty companies do cover rental costs if a car is being repaired.

2. Document Everything: They should keep a record of all communications with both the repair shop and the warranty company. This includes emails, invoices, and any other relevant documents. This could be useful if they need to take legal action later on.

3. Contact the Car Dealership: If the warranty is from a specific car dealership, your parents might want to reach out to them. They could potentially advocate on their behalf with the warranty company, or assist by offering a loaner vehicle.

4. Get a Second Opinion: If possible, your parents should consider getting a second opinion from another repair shop about the necessary repairs and costs. This could help them negotiate with the original repair shop.

5. Seek Legal Advice: If none of the above options work, your parents might consider consulting with a lawyer. Depending on the cost of the repairs and rental car, it might be worth exploring legal options. 

6. Review Insurance Policy: They should also check their auto insurance policy. Some policies cover rental cars while your vehicle is being repaired.

Remember, it's crucial to understand the warranty's specifics and the limitations on what it covers. It's also essential to communicate clearly and document all interactions in situations like this.<eos_token>