Can I migrate my Amazon Connect instance from a test environment to a production environment?
"I have a test Amazon Connect contact center instance with resources that I want to migrate to my production instance. Can I migrate my test Amazon Connect instance to a production environment? If so, what resources can I migrate?"
"I have a test Amazon Connect contact center instance with resources that I want to migrate to my production instance. Can I migrate my test Amazon Connect instance to a production environment? If so, what resources can I migrate?ResolutionYou can migrate the following resources between Amazon Connect contact center instances:Contact flowsIf you want to migrate a small number of contact flows, see Import/export contact flows. To migrate hundreds of contact flows, see Migrate flows to a different instance.Phone numbersTo migrate phone numbers from an Amazon Connect instance to another instance in same AWS Region, see How do I migrate phone numbers from one Amazon Connect instance to another?To migrate phone numbers from an Amazon Connect instance to another instance in a different AWS Region, create an AWS Support case and ask for assistance with Phone Number migration in different region.UsersFor more information, see CreateUser, DeleteUser, and ListUsers in the Amazon Connect API Reference.Note: If you added users in bulk using the CSV template, you can upload the same file to add those users to another instance.QueuesFor more information, see CreateQueue, DescribeQueue, and ListQueues in the Amazon Connect API Reference.Quick connectsFor more information, see CreateQuickConnect, DeleteQuickConnect, and AssociateQueueQuickConnects in the Amazon Connect API Reference.Routing profilesFor more information, see CreateRoutingProfile, AssociateRoutingProfileQueues, and DescribeRoutingProfile in the Amazon Connect API Reference.Hours of operationFor more information, see CreateHoursOfOperation in the Amazon Connect API Reference.Agent statusFor more information, see CreateAgentStatus in the Amazon Connect API Reference.Security profilesFor more information, see CreateSecurityProfile in the Amazon Connect API Reference.Related informationWhat information should I include in my AWS Support case?Follow"