Software development outsourcing relationships trust: a systematic literature review protocol
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paper_title: Establishing and maintaining trust in software outsourcing relationships: An empirical investigation

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Our research objective is to understand software outsourcing practitioners' perceptions of the role of trust in managing client-vendor relationships and the factors that are critical to trust in off-shore software outsourcing relationships. Participants were 12 Vietnamese software development practitioners developing software for Far Eastern, European, and American clients. They identified that cultural understanding, creditability, capabilities, and personal visits are important factors in gaining the initial trust of a client, while cultural understanding, communication strategies, contract conformance, and timely delivery are vital factors in maintaining that trust. We contrast Vietnamese and Indian practitioners' views on factors affecting trust relationships.
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paper_title: Dynamic nature of trust in virtual teams

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We empirically examine the dynamic nature of trust and the differences between high- and low-performing virtual teams in the changing patterns in cognition- and affect-based trust over time (early, middle, and late stages of project). Using data from 36, four-person MBA student teams from six universities competing in a web-based business simulation game over an 8-week period, we found that both high- and low-performing teams started with similar levels of trust in both cognitive and affective dimensions. However, high-performing teams were better at developing and maintaining the trust level throughout the project life. Moreover, virtual teams relied more on a cognitive than an affective element of trust. These findings provide a preliminary step toward understanding the dynamic nature and relative importance of cognition- and affect-based trust over time.
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paper_title: Effects of offshore outsourcing of information technology work on client project management

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Purpose – While strategic outsourcing decisions are crafted by senior executives, they are executed by middle managers and staff who may not share the vision or enthusiasm of their senior leadership team. The purpose of this paper is to provide a deep understanding of the effects of outsourcing on one of those stakeholder groups – the client project managers – responsible for the implementation of outsourcing strategies, and to identify practices to better empower and enable them.Design/methodology/approach – Interviews with 67 client project managers in 25 organizations responsible for integrating suppliers into project teams.Findings – Client project managers report 27 effects of outsourcing on their roles, including six positive effects and 21 negative effects.Practical implications – Senior executives who implemented the following practices had more success with their outsourcing decisions: provide enough resources to implement the sourcing strategy, be willing to change internal work practices, build...
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paper_title: Outsourcing Decisions and Models - Some Practical Considerations for Large Organizations

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Outsourcing has recently spurred broad discussions due to the relatively high failure rate of outsourced activities. To analyze how organizations can increase their success rate of outsourcing activities, the authors take a two-prong approach to the outsourcing decision and execution process, covering the "why" and "how to" outsource. To determine the optimal setup, the authors introduce six outsourcing dimensions, which trigger the decision process and the subsequent procurement and execution processes. Strategic and operational considerations as well as risk implications are further elaborated.
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paper_title: Trust in Software Outsourcing Relationships: An Analysis of Vietnamese Practitioners ’ Views

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Trust is considered one of the most important factors for successfully managing software outsourcing relationships. However, there is lack of research into factors that are considered important in establishing and maintaining trust between clients and vendors. The goal of this research is to gain an understanding of vendors' perceptions of the importance of factors that are critical to the establishment and maintenance of trust in software outsourcing projects in Vietnam. We used a multiple case study methodology to guide our research and in-depth interviews to collect qualitative data. The participants of study were 12 Vietnamese software development practitioners drawn from 8 companies that have been developing software for off shore clients. Vendor companies identified that cultural understanding, creditability, capabilities, and personal visits are important factors in gaining the initial trust of a client, while cultural understanding, communication strategies, contract conformance, and timely delivery are vital factors in maintaining that trust. We also identify similarities and differences between Vietnamese and Indian practitioners' views on factors affecting trust relationships.
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paper_title: Effects of offshore outsourcing of information technology work on client project management

paper_content:

Purpose – While strategic outsourcing decisions are crafted by senior executives, they are executed by middle managers and staff who may not share the vision or enthusiasm of their senior leadership team. The purpose of this paper is to provide a deep understanding of the effects of outsourcing on one of those stakeholder groups – the client project managers – responsible for the implementation of outsourcing strategies, and to identify practices to better empower and enable them.Design/methodology/approach – Interviews with 67 client project managers in 25 organizations responsible for integrating suppliers into project teams.Findings – Client project managers report 27 effects of outsourcing on their roles, including six positive effects and 21 negative effects.Practical implications – Senior executives who implemented the following practices had more success with their outsourcing decisions: provide enough resources to implement the sourcing strategy, be willing to change internal work practices, build...
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paper_title: Critical Success Factors for Offshore Software Development Outsourcing Vendors: A Systematic Literature Review

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CONTEXT – Offshore software development outsourcing is a modern business strategy for producing high quality software at low cost. OBJECTIVE – To identify various Critical Success Factors (CSFs) that have a positive impact on software outsourcing clients in the selection process of offshore software development outsourcing vendors. METHOD – We have performed a Systematic Literature Review process for the identification of factors in the selection process of offshore software development outsourcing vendors. RESULTS – We have identified factors ‘cost-saving’, ‘skilled human resource’, ‘appropriate infrastructure’ and ‘quality of product and services’ that are generally considered important by the outsourcing clients. The results also reveal the similarities and differences in the factors identified in different continents. CONCLUSIONS – Cost-saving should not be considered as the only prime factor in the selection process of software development outsourcing vendors. Vendors should have to address other factors in order to compete in the offshore outsourcing business.
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Title: Software Development Outsourcing Relationships Trust: A Systematic Literature Review Protocol

Section 1: INTRODUCTION
Description 1: Introduce the importance of trust in managing software development outsourcing relationships and outline the main research questions.

Section 2: BACKGROUND
Description 2: Provide context regarding software development outsourcing practices and highlight previous research in the area, focusing on the lack of systematic literature reviews on trust.

Section 3: SYSTEMATIC LITERATURE REVIEW PROTOCOL FOR SOFTWARE DEVELOPMENT OUTSOURCING TRUST
Description 3: Describe the systematic review process, including planning, conducting, and reporting phases.

Section 4: Search Strategy
Description 4: Explain the strategy for identifying search terms, resources to be searched, and search constraints and validation.

Section 5: Publication Selection
Description 5: Specify the inclusion and exclusion criteria for selecting relevant literature and detail the process for selecting primary sources.

Section 6: Publication Quality Assessment
Description 6: Outline the criteria and process for assessing the quality of selected publications.

Section 7: Data Extraction Strategy
Description 7: Describe the process for extracting data from the selected literature, including the role of primary and secondary reviewers.

Section 8: Data Synthesis
Description 8: Detail the methods for synthesizing data to address the research questions, including creating summary tables for factors and their frequencies and percentages.