Service networks performance analytics: a literature review
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paper_title: Symbiotic simulation for business process re-engineering in high-tech manufacturing and service networks

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In today's highly competitive business environment, the speed of a company's response to changes by adapting its own business processes is vital to its survival. In this paper, we propose a symbiotic simulation system that can monitor the real-world operations of high-tech manufacturing and service networks, carry out what-if analysis and optimization on service-oriented based business workflow, and dynamically deploy the optimized business workflow onto the real-world operations. A case study of an aerospace spare parts logistics system was carried out to investigate the viability of the system.
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paper_title: Discrete-event simulation: from the pioneers to the present, what next?

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Discrete-event simulation is one of the most popular modelling techniques. It has developed significantly since the inception of computer simulation in the 1950s, most of this in line with developments in computing. The progress of simulation from its early days is charted with a particular focus on recent history. Specific developments in the past 15 years include visual interactive modelling, simulation optimization, virtual reality, integration with other software, simulation in the service sector, distributed simulation and the use of the worldwide web. The future is then speculated upon. Potential changes in model development, model use, the domain of application for simulation and integration with other simulation approaches are all discussed. The desirability of continuing to follow developments in computing, without significant developments in the wider methodology of simulation, is questioned.
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paper_title: A research manifesto for services science

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The services sector has grown over the last 50 years to dominate economic activity in most advanced industrial economies, yet scientific understanding of modern services is rudimentary. Here, we argue for a services science discipline to integrate across academic silos and advance service innovation more rapidly.
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paper_title: Designing Organizations: An Executive Guide to Strategy, Structure, and Process

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Tables, Figures and Exhibits Preface About the Author 1. Introduction: Six Immutable Forces Shaping Today's Organizations 2. Choosing an Effective Design 3. Matching Strategy and Structure 4. Linking Processes to Coordination Needs 5. Creating and Integrating Group Processes 6. Designing a Reconfigurable Organization 7. Organizing Around the Customer 8. Customer-Focused Structures 9. Creating a Virtual Corporation 10. Organizing the Continuous Design Process References Index
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paper_title: A generic structure for business process modeling

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Among different BPR strategies and methodologies, one common feature is to capture existing processes and represent new processes adequately. Business process modeling plays a crucial role on such effort. This paper proposes a generic structure for modeling business processes in order to capture essential concepts of business process and represent them structurally. The generic structure possesses two main features suitable for business process modeling: one is that it can represent a business process in various concerns and multiple layers of abstraction, and the other is that it lowers the barriers between process representation and model analysis by embedding verification and validation with the model. The generic modeling method is illustrated by an order fulfillment process in supply chain networks.
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paper_title: A Taxonomy of Business Process Modelling and Information Systems Modelling Techniques

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Modeling always has been at the core of both organizational design and information systems (IS) development. Models enable decision makers to filter out the irrelevant complexities of the real world, so that efforts can be directed toward the most important parts of the system under study. However, both business analysts and IS professionals may find it difficult to navigate through a maze of theoretical paradigms, methodological approaches, and representational formalisms that have been proposed for both business process modeling (BPM) and information systems modeling (ISM). This paper sets out to put an order to this chaos by proposing an evaluation framework and a novel taxonomy of BPM and ISM techniques. These findings, coupled with a detailed review of BPM and ISM techniques, can assist decision makers in comparatively evaluating and selecting suitable modeling techniques, depending on the characteristics and requirements of individual projects.
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paper_title: Modeling the Forest or Modeling the Trees A Comparison of System Dynamics and Agent-Based Simulation

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System Dynamics and Agent-based Simulation are two approaches that use computer simulation for investigating non-linear social and socio-economic systems with a focus on the understanding and qualitative prediction of a system’s behavior. Although the two schools have a broad overlap in research topics they have been relatively unnoticed by each other so far. This paper contributes to the cross-study of System Dynamics and Agent-Based Simulation. It uncovers and contrasts the primary conceptual predispositions underlying the two approaches. Moreover, ideas about how the approaches could be integrated are presented.
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paper_title: Introduction to simulation

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The purpose of this tutorial is to introduce the basic concepts of simulation, specifically discrete event simulation. Reasons for using simulation as a tool for decision making are presented, along with the process of conducting a simulation study. Types of available simulation software and statistical problems and considerations in simulation are also reviewed.
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Title: Service Networks Performance Analytics: A Literature Review

Section 1: INTRODUCTION
Description 1: This section provides an overview of the shift towards service-oriented systems in business and engineering, emphasizing the need for a transparent communication network and integration of knowledge in smart service systems.

Section 2: SERVICE ENVIRONMENT
Description 2: This section examines the importance of understanding the dynamic exchange of resources in service networks, the role of performance analytics, and the influence of business processes on organizational performance.

Section 3: BUSINESS PROCESS ORIENTATION
Description 3: This section discusses the concept of business process orientation, its impact on organizational performance, and the different perspectives necessary for business and technical experts.

Section 4: Business Process Modelling
Description 4: This section outlines various techniques for business process modelling, including flowcharting, IDEF0, IDEF3, Petri nets, knowledge-based techniques, and role activity diagramming.

Section 5: Business Process Simulation
Description 5: This section describes the three mainstream paradigms in simulation modeling—Discrete Event Simulation (DES), System Dynamics (SD), and Agent-Based Modeling (ABM)—and their application in analyzing service systems.

Section 6: PERFORMANCE ANALYTICS
Description 6: This section highlights the significance of performance analytics in understanding and improving service network performance, and discusses methods to analyze and optimize the performance of service networks.

Section 7: SUMMARY & FUTURE WORK
Description 7: This section summarizes the key points of the paper, the importance of service network performance analytics, and outlines future research directions involving case studies to examine the impact of service behavior on performance.