Creating Value through Virtual Teams: A Current Literature Review
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paper_title: Review: information technology and organizational performance: an integrative model of IT business value

paper_content:

Despite the importance to researchers, managers, and policy makers of how information technology (IT) contributes to organizational performance, there is uncertainty and debate about what we know and don't know. A review of the literature reveals that studies examining the association between information technology and organizational performance are divergent in how they conceptualize key constructs and their interrelationships. We develop a model of IT business value based on the resource-based view of the firm that integrates the various strands of research into a single framework. We apply the integrative model to synthesize what is known about IT business value and guide future research by developing propositions and suggesting a research agenda. A principal finding is that IT is valuable, but the extent and dimensions are dependent upon internal and external factors, including complementary organizational resources of the firm and its trading partners, as well as the competitive and macro environment. Our analysis provides a blueprint to guide future research and facilitate knowledge accumulation and creation concerning the organizational performance impacts of information technology.
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paper_title: Is anybody out there?: antecedents of trust in global virtual teams

paper_content:

A global virtual team is an example of a boundaryless network organization form where a temporary team is assembled on an as-needed basis for the duration of a task and staffed by members from different countries. In such teams, coordination is accomplished via trust and shared communication systems. The focus of the reported study was to explore the antecedents of trust in a global virtual-team setting. Seventyfive teams, consisting of four to six members residing in different countries, interacted and worked together for eight weeks. The two-week trust-building exercises did have a significant effect on the team members' perceptions of the other members' ability, integrity, and benevolence. In the early phases of teamwork, team trust was predicted strongest by perceptions of other team members' integrity, and weakest by perceptions of their benevolence. The effect of other members' perceived ability on trust decreased over time. The members' own propensity to trust had a significant, though unchanging, effect on trust. A qualitative analysis of six teams' electronic mail messages explored strategies that were used by the three highest trust teams, but were used infrequently or not at all by the three lowest trust teams. The strategies suggest the presence of "swift" trust. The paper advances a research model for explaining trust in global virtual teams.
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paper_title: Analyzing the past to prepare for the future: Writing a literature review

paper_content:

A review of prior, relevant literature is an essential feature of any academic project. An effective review creates a firm foundation for advancing knowledge. It facilitates theory development, closes areas where a plethora of research exists, and uncovers areas where research is needed.
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paper_title: PROMISES AND SUCCESSFUL PRACTICE IN IT GOVERNANCE: A SURVEY OF AUSTRALIAN SENIOR IT

paper_content:

In a global, digital economy, companies increasingly depend on IT for timely information sharing, effective operational control, rapid innovation, speed to market, and customer satisfaction. On the other hand, recent global financial crisis and economic recessions encourage trends for increased managerial scrutiny to reduce IT spending and to increase business value of IT. Globally, concepts of IT governance (ITG) have proliferated as a solution for improving IT management under business uncertainty and rapid technological change. However, empirical research on organisational ITG practice still is lacking and urgently required. This paper, therefore, presents survey results on ITG practice from a perspective of senior IT managers in Australian private-sector organisations. The survey examines ITG practices, IT/business strategic alignment, ITG maturity level, IT organisation, and the relationship between IT organisation and business. Archival analysis of company documents is also performed to verify survey responses and gain additional insights. Despite different ITG frameworks being implemented across the companies, the results show the central importance of shared clear understanding of the strategic role of ITG by all levels of employees across the enterprise. The paper also discusses research limitations and future research directions.
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paper_title: Review: information technology and organizational performance: an integrative model of IT business value

paper_content:

Despite the importance to researchers, managers, and policy makers of how information technology (IT) contributes to organizational performance, there is uncertainty and debate about what we know and don't know. A review of the literature reveals that studies examining the association between information technology and organizational performance are divergent in how they conceptualize key constructs and their interrelationships. We develop a model of IT business value based on the resource-based view of the firm that integrates the various strands of research into a single framework. We apply the integrative model to synthesize what is known about IT business value and guide future research by developing propositions and suggesting a research agenda. A principal finding is that IT is valuable, but the extent and dimensions are dependent upon internal and external factors, including complementary organizational resources of the firm and its trading partners, as well as the competitive and macro environment. Our analysis provides a blueprint to guide future research and facilitate knowledge accumulation and creation concerning the organizational performance impacts of information technology.
---
paper_title: Analyzing the past to prepare for the future: Writing a literature review

paper_content:

A review of prior, relevant literature is an essential feature of any academic project. An effective review creates a firm foundation for advancing knowledge. It facilitates theory development, closes areas where a plethora of research exists, and uncovers areas where research is needed.
---
paper_title: Virtual teams: a review of current literature and directions for future research

paper_content:

Information technology is providing the infrastructure necessary to support the development of new organizational forms. Virtual teams represent one such organizational form, one that could revolutionize the workplace and provide organizations with unprecedented levels of flexibility and responsiveness. As the technological infrastructure necessary to support virtual teams is now readily available, further research on the range of issues surrounding virtual teams is required if we are to learn how to manage them effectively. While the findings of team research in the traditional environment may provide useful pointers, the idiosyncratic structural and contextual issues surrounding virtual teams call for specific research attention.This article provides a review of previously published work and reports on the findings from early virtual team research in an effort to take stock of the current state of the art. The review is organized around the input - process - output model and categorizes the literature into issues pertaining to inputs, socio-emotional processes, task processes, and outputs. Building on this review we critically evaluate virtual team research and develop research questions that can guide future inquiry in this fertile are of inquiry.
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paper_title: The dynamics of knowledge assets and their link with firm performance

paper_content:

Purpose – Organizational knowledge assets have been identified as sources of competitive advantage. It is therefore critical that organizations understand how they impact on performance in order to effectively manage these assets. This paper aims to extend the “knowledge‐value chain”, recently introduced in the management literature, by integrating the concept of dynamic capabilities. Based on a systematic review of the literature it seeks to demonstrate the important role of dynamic capabilities in the relationship between knowledge asset management and firm performance. This paper aims to argue that the effective management of knowledge asset enhances the value of organizational competencies, which in turn support organizational processes, products and services. Dynamic capabilities take the role of continuously shaping operating routines and competencies, and consequently deliver superior long‐term performance.Design/methodology/approach – The central objective of the article is to extend the work pres...
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paper_title: Bridging Space Over Time: Global Virtual Team Dynamics and Effectiveness

paper_content:

Global virtual teams are internationally distributed groups of people with an organizational mandate to make or implement decisions with international components and implications. They are typically assigned tasks that are strategically important and highly complex. They rarely meet in person, conducting almost all of their interaction and decision making using communications technology. Although they play an increasingly important role in multinational organizations, little systematic is known about their dynamics or effectiveness. This study built a grounded theory of global virtual team processes and performance over time. We built a template based on Adaptive Structuration Theory (DeSanctis and Poole 1994) to guide our research, and we conducted a case study, observing three global virtual teams over a period of 21 months. Data were gathered using multiple methods, and qualitative methods were used to analyze them and generate a theory of global virtual team dynamics and effectiveness. First, we propose that effective global virtual team interaction comprises a series of communication incidents, each configured by aspects of the team's structural and process elements. Effective outcomes were associated with a fit among an interaction incident's form, decision process, and complexity. Second, effective global virtual teams sequence these incidents to generate a deep rhythm of regular face-to-face incidents interspersed with less intensive, shorter incidents using various media. These two insights are discussed with respect to other literature and are elaborated upon in several propositions. Implications for research and practice are also outlined.
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paper_title: Managing virtual teams: A review of current empirical research

paper_content:

Abstract This review summarizes empirical research on the management of virtual teams, i.e., distributed work teams whose members predominantly communicate and coordinate their work via electronic media (e-mail, telephone, video-conference, etc.). Instead of considering virtual teams as qualitatively distinct from conventional teams, the degree of “virtuality” of teams is understood as a dimensional attribute. This review is guided by a lifecycle model in which five phases are distinguished in the management of teams with high virtuality: Preparation, launch, performance management, team development, and disbanding. The main focus of the review is on quantitative research with existing virtual teams in organizational contexts. However, experimental research and case studies are considered when no field studies are available. The major research results are summarized for human resource management tasks within these phases, and recommendations for practitioners are derived.
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paper_title: Cultural diversity and information and communication technology impacts on global virtual teams: An exploratory study

paper_content:

Modern organizations face many significant challenges because of turbulent environments and a competitive global economy. Among these challenges are the use of information and communication technology (ICT), a multicultural workforce, and organizational designs that involve global virtual teams. Ad hoc teams create both opportunities and challenges for organizations and many organizations are trying to understand how the virtual environment affects team effectiveness. Our exploratory study focused on the effects of cultural diversity and ICT on team effectiveness. Interviews with 41 team members from nine countries employed by a Fortune 500 corporation were analyzed. Results suggested that cultural diversity had a positive influence on decision-making and a negative influence on communication. ICT mitigated the negative impact on intercultural communication and supported the positive impact on decision-making. Effective technologies for intercultural communication included e-mail, teleconferencing combined with e-Meetings, and team rooms. Cultural diversity influenced selection of the communication media.
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paper_title: A Person-Environment Fit Model for Virtual Organizations

paper_content:

While the increasing sophistication of information technology has led to the spread of virtual organizations, there has been very little research on what factors contribute to individuals’ effectiveness in such organizations. This paper argues that organizations possess different degrees of virtuality based on four dimensions of temporal, spatial, cultural, and organizational dispersion. Using a person-environment fit framework, a theoretical model that identifies individual qualities required to fit into virtual organizations, virtual teams, and virtual jobs is developed, taking into account dimensions and degrees of virtuality. Mechanisms for enhancing fit in virtual organizations as well as theoretical and practical implications of the model are addressed.
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paper_title: A case study of virtual team working in the European automotive industry

paper_content:

This paper presents a case study based on some of the results of the Team-based European Automotive Manufacture (TEAM) project. TEAM investigated how advanced information technology and telecommunications (IT&T) could support co-operative working along the automotive engineering supply chain. Based on a user-requirements analysis, a software demonstrator was developed that incorporated video conferencing, shared whiteboard, application sharing and product data management tools. Workplace-based user evaluations took place with this demonstrator, involving approximately 40 engineers in four countries. A non-intrusive, user-centred evaluation approach encompassing real working during the product introduction process (PIP) was used. Results indicate the potential to increase the efficiency and the flexibility of working of distributed engineering teams, with potential time savings of between 10 and 50% for different stages in the PIP. In terms of cost savings, it was found that a potential overall saving of 20% in development time could increase sales volume by about £1 billion, and cut costs by about £90 million. Several human factors issues need careful management, in particular, the effect of legacy systems and data, the requirements for training and support and the impact on roles and the organisation. Finally, some basic requirements for a collaborative engineering environment are outlined.
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paper_title: Virtual team meetings: An analysis of communication and context

paper_content:

We report a simulation study of virtual team meetings. Participants role-played companies collaborating on a design problem while supported by a range of IT tools, such as videoconferencing and shared applications. Meetings were analysed to investigate how sharing computing facilities, operating the technology, and company status, influenced communications. Significantly more talk occurred in larger teams where participants shared I.T. facilities BUT this extra talk was restricted to talk within a single location. No extra talk was shared across the virtual team via the communications link. Where facilities were shared, technology controllers dominated cross-site talk. To encourage free communication across distributed virtual teams we recommend providing each participant with their own communications facility even if this is technologically less advanced than if technology support were shared.
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paper_title: Virtual Teams: a Literature Review

paper_content:

In the competitive market , virtual teams represent a growing response to the need for fasting time-to- market, low-cost and rapid solutions to complex organizational problems. Virtual teams enable organizations to pool the talents and expertise of employees and non-employees by eliminating time and space barriers . Nowadays, companies are heavily investing in virtual team to enhance their performance and competitiveness. Despite virtual teams growing prevalence, relatively little is known about this new form of team. Hence the study offers an extensive literature review with definitions o f virtual teams and a structured analysis of the present body of knowledge of virtual teams. First, we distinguish virtual teams from conventional teams , different types of virtual teams to identify where current knowledge applies. Second, we distinguish what is needed for effective virtual team considering the people, process and technology point of view and underlying characteristics of virtual teams and challenges they entail. Finally, we have identified an d extended 12 key factors that need to be considered, and describes a methodology focused on supporting virtual team working, with a new approach that has not been specifically addressed in the existing literature and some guide line for future research extracted.
---
paper_title: A case study of virtual team working in the European automotive industry

paper_content:

This paper presents a case study based on some of the results of the Team-based European Automotive Manufacture (TEAM) project. TEAM investigated how advanced information technology and telecommunications (IT&T) could support co-operative working along the automotive engineering supply chain. Based on a user-requirements analysis, a software demonstrator was developed that incorporated video conferencing, shared whiteboard, application sharing and product data management tools. Workplace-based user evaluations took place with this demonstrator, involving approximately 40 engineers in four countries. A non-intrusive, user-centred evaluation approach encompassing real working during the product introduction process (PIP) was used. Results indicate the potential to increase the efficiency and the flexibility of working of distributed engineering teams, with potential time savings of between 10 and 50% for different stages in the PIP. In terms of cost savings, it was found that a potential overall saving of 20% in development time could increase sales volume by about £1 billion, and cut costs by about £90 million. Several human factors issues need careful management, in particular, the effect of legacy systems and data, the requirements for training and support and the impact on roles and the organisation. Finally, some basic requirements for a collaborative engineering environment are outlined.
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paper_title: Global virtual teams for value creation and project success: A case study

paper_content:

Abstract This qualitative study examines whether virtual projects present challenges that are different from conventional projects and how they might be more useful than face-to-face teams in delivering value in certain contexts. It takes a post-implementation and lessons learned approach to elicit the experiences of two distributed information technology projects within a global banking corporation. Findings indicate that time zone and cultural differences in particular, affected communication and team relations. Other barriers included more ‘conventional’ issues such as management agenda and leadership style, requirements creep, asymmetry in processes and unclear roles and responsibilities. Their presence exacerbated the relational difficulties between team members. However, success in terms of time, budget and value delivery was evident in both of the virtual projects – attributable primarily to the determination and outcome orientation of team members. The study concludes that virtual teams are useful for projects requiring cross-functional or cross-boundary skilled inputs and the key to their value creation is to have a defined strategy to overcome problems associated with at-distance cooperation.
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paper_title: Process and technology challenges in swift-starting virtual teams

paper_content:

Virtual teams often face tight schedules and a need to start quickly and perform instantly. The goal of our study was to enhance understanding of the challenges faced by such teams. We used time-interaction-performance theory as the framework for following the processes and functions within virtual teams working on a systems development task. Our study provided a detailed examination of the group process, applied to virtual teams working under time pressure. The challenges faced by virtual teams in such settings showed that teams must work to enhance their effectiveness in multiple dimensions.
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paper_title: E-Leadership and Virtual Teams

paper_content:

Knowledge bases are generated by a computer directly from flowcharts and logic trees. Only a few icons are used in the flowcharts so as to make the flowcharts easier to trace. Different colors are used to indicate the states of statements in the knowledge base. A simulator is provided to simulate knowledge base execution. The simulator displays the corresponding flowcharts and logic trees on the computer screen. The simulator shows which statement is being evaluated and provides various information useful for debugging and personnel training.
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paper_title: Virtual teams: a review of current literature and directions for future research

paper_content:

Information technology is providing the infrastructure necessary to support the development of new organizational forms. Virtual teams represent one such organizational form, one that could revolutionize the workplace and provide organizations with unprecedented levels of flexibility and responsiveness. As the technological infrastructure necessary to support virtual teams is now readily available, further research on the range of issues surrounding virtual teams is required if we are to learn how to manage them effectively. While the findings of team research in the traditional environment may provide useful pointers, the idiosyncratic structural and contextual issues surrounding virtual teams call for specific research attention.This article provides a review of previously published work and reports on the findings from early virtual team research in an effort to take stock of the current state of the art. The review is organized around the input - process - output model and categorizes the literature into issues pertaining to inputs, socio-emotional processes, task processes, and outputs. Building on this review we critically evaluate virtual team research and develop research questions that can guide future inquiry in this fertile are of inquiry.
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paper_title: The impact of knowledge coordination on virtual team performance over time

paper_content:

As the role of virtual teams in organizations becomes increasingly important, it is crucial that companies identify and leverage team members' knowledge. Yet, little is known of how virtual team members come to recognize one another's knowledge, trust one another's expertise, and coordinate their knowledge effectively. In this study, we develop a model of how three behavioral dimensions associated with transactive memory systems (TMS) in virtual teams-expertise location, task-knowledge coordination, and cognition-based trust-and their impacts on team performance change over time. Drawing on the data from a study that involves 38 virtual teams of MBA students performing a complex web-based business simulation game over an 8-week period, we found that in the early stage of the project, the frequency and volume of task-oriented communications among team members played an important role in forming expertise location and cognition-based trust. Once TMS were established, however, task-oriented communication became less important. Instead, toward the end of the project, task-knowledge coordination emerges as a key construct that influences team performance, mediating the impact of all other constructs. Our study demonstrates that TMS can be formed even in virtual team environments where interactions take place solely through electronic media, although they take a relatively long time to develop. Furthermore, our findings show that, once developed, TMS become essential to performing tasks effectively in virtual teams.
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paper_title: The communication process in virtual teams

paper_content:

The purpose of this paper is to present the paradigms of virtual teams in the communication process in the context of the existing literature in this field. We argue the above issues and we explore the communication process within virtual teams like an interactive, complex and limiting process in connxion with the advantages and disadvantages offered by information technology.
---
paper_title: Virtual team meetings: An analysis of communication and context

paper_content:

We report a simulation study of virtual team meetings. Participants role-played companies collaborating on a design problem while supported by a range of IT tools, such as videoconferencing and shared applications. Meetings were analysed to investigate how sharing computing facilities, operating the technology, and company status, influenced communications. Significantly more talk occurred in larger teams where participants shared I.T. facilities BUT this extra talk was restricted to talk within a single location. No extra talk was shared across the virtual team via the communications link. Where facilities were shared, technology controllers dominated cross-site talk. To encourage free communication across distributed virtual teams we recommend providing each participant with their own communications facility even if this is technologically less advanced than if technology support were shared.
---
paper_title: Leading Virtual Teams

paper_content:

Executive Overview Virtual teams, whose members are geographically dispersed and cross-functional yet work on highly interdependent tasks, present unique leadership challenges. Based on our observations, interviews, and survey data, we identify six leadership practices of effective leaders of virtual teams. Specifically, we elaborate how leaders of successful virtual teams: 1) establish and maintain trust through the use of communication technology; 2) ensure that distributed diversity is understood and appreciated; 3) manage virtual work-life cycle (meetings); 4) monitor team progress using technology; 5) enhance visibility of virtual members within the team and outside in the organization; and 6) enable individual members of the virtual team to benefit from the team. These practices of virtual team leaders can be used to establish a foundation for training and developing future virtual team leaders.
---
paper_title: Virtual Teams: a Literature Review

paper_content:

In the competitive market , virtual teams represent a growing response to the need for fasting time-to- market, low-cost and rapid solutions to complex organizational problems. Virtual teams enable organizations to pool the talents and expertise of employees and non-employees by eliminating time and space barriers . Nowadays, companies are heavily investing in virtual team to enhance their performance and competitiveness. Despite virtual teams growing prevalence, relatively little is known about this new form of team. Hence the study offers an extensive literature review with definitions o f virtual teams and a structured analysis of the present body of knowledge of virtual teams. First, we distinguish virtual teams from conventional teams , different types of virtual teams to identify where current knowledge applies. Second, we distinguish what is needed for effective virtual team considering the people, process and technology point of view and underlying characteristics of virtual teams and challenges they entail. Finally, we have identified an d extended 12 key factors that need to be considered, and describes a methodology focused on supporting virtual team working, with a new approach that has not been specifically addressed in the existing literature and some guide line for future research extracted.
---
paper_title: Managing virtual teams: A review of current empirical research

paper_content:

Abstract This review summarizes empirical research on the management of virtual teams, i.e., distributed work teams whose members predominantly communicate and coordinate their work via electronic media (e-mail, telephone, video-conference, etc.). Instead of considering virtual teams as qualitatively distinct from conventional teams, the degree of “virtuality” of teams is understood as a dimensional attribute. This review is guided by a lifecycle model in which five phases are distinguished in the management of teams with high virtuality: Preparation, launch, performance management, team development, and disbanding. The main focus of the review is on quantitative research with existing virtual teams in organizational contexts. However, experimental research and case studies are considered when no field studies are available. The major research results are summarized for human resource management tasks within these phases, and recommendations for practitioners are derived.
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paper_title: Exploring the communication breakdown in global virtual teams

paper_content:

Virtual matrix-managed teams with geographically dispersed members are becoming increasingly common in the high-tech sector. These teams, referred to as global virtual teams (GVTs), are generally described as culturally diverse, geographically dispersed, electronicallycommunicating workgroups. They rapidly form, change, and dissolve due to dynamic changes in the market. In addition, most GVTs today have team members spread among several projects with competing priorities. Communication breakdown can wreak havoc on a project as team members struggle to effectively communicate and work with one another. As a result, project delivery risks with distributed teams tend to be greater when compared to co-located teams. To address this critical issue, this study investigates the types of factors that significantly contribute to communication breakdown by identifying five distinct areas through a series of interviews with project team members in high-tech companies. These areas are trust, interpersonal relations, cultural differences, leadership and technology. These criteria are analyzed using mathematical Decision Models taking expert opinions from professionals who worked in GVTs. © 2011 Elsevier Ltd. PMA and IPMA. All rights reserved.
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paper_title: Cultural diversity and information and communication technology impacts on global virtual teams: An exploratory study

paper_content:

Modern organizations face many significant challenges because of turbulent environments and a competitive global economy. Among these challenges are the use of information and communication technology (ICT), a multicultural workforce, and organizational designs that involve global virtual teams. Ad hoc teams create both opportunities and challenges for organizations and many organizations are trying to understand how the virtual environment affects team effectiveness. Our exploratory study focused on the effects of cultural diversity and ICT on team effectiveness. Interviews with 41 team members from nine countries employed by a Fortune 500 corporation were analyzed. Results suggested that cultural diversity had a positive influence on decision-making and a negative influence on communication. ICT mitigated the negative impact on intercultural communication and supported the positive impact on decision-making. Effective technologies for intercultural communication included e-mail, teleconferencing combined with e-Meetings, and team rooms. Cultural diversity influenced selection of the communication media.
---
paper_title: A case study of virtual team working in the European automotive industry

paper_content:

This paper presents a case study based on some of the results of the Team-based European Automotive Manufacture (TEAM) project. TEAM investigated how advanced information technology and telecommunications (IT&T) could support co-operative working along the automotive engineering supply chain. Based on a user-requirements analysis, a software demonstrator was developed that incorporated video conferencing, shared whiteboard, application sharing and product data management tools. Workplace-based user evaluations took place with this demonstrator, involving approximately 40 engineers in four countries. A non-intrusive, user-centred evaluation approach encompassing real working during the product introduction process (PIP) was used. Results indicate the potential to increase the efficiency and the flexibility of working of distributed engineering teams, with potential time savings of between 10 and 50% for different stages in the PIP. In terms of cost savings, it was found that a potential overall saving of 20% in development time could increase sales volume by about £1 billion, and cut costs by about £90 million. Several human factors issues need careful management, in particular, the effect of legacy systems and data, the requirements for training and support and the impact on roles and the organisation. Finally, some basic requirements for a collaborative engineering environment are outlined.
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paper_title: Value creating construction virtual teams: A case study in the construction sector

paper_content:

Abstract The research explores factors influencing knowledge value creation of virtual teams in the construction industry. Collectiveness and conscientiousness emerge as important socio-cultural enablers for value creation. Collectiveness represents the degree of cohesiveness and social relationships between virtual team members and conscientiousness represents an awareness of the situation and avoidance of uncertainty and risk by team members. Moreover, technology assets, human networks, social capital, intellectual capital, and change management are identified as essential ingredients that have the potential to ensure effective knowledge value creation.
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paper_title: Group Task Performance and Communication Technology: A Longitudinal Study of Computer-Mediated Versus Face-to-Face Work Groups

paper_content:

This article explores the effectiveness of two theoretical models in predicting the effects of computer-mediated comnusnication and task type on group taskperformance. Thefirstmodel (task as moderator) predicts that the type of task on which the group is working moderates the effects of communication medium on task performance over time. The second model (change as moderator) predicts that cumulative experience and certain kinds of changes imposed on the group moderate these effects. The relationship between technology and task performance appeared to be more dependent on experience with the technology and with group membership than on the type of task on which the group was working. Results also suggested that the newness of the medium and not the newness of the group led to poorer task performance for computer groups in some weeks. Although there were no differences in performance between computer groups andface-to-face groupsfor generate and decision-making tasks,face-to-face groups performed betteron ...
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paper_title: Knowledge-worker productivity: the biggest challenge

paper_content:

The most important contribution of management in the 20th century was to increase manual worker productivity fifty-fold. The most important contribution of management in the 21st century will be to increase knowledge worker productivity—hopefully by the same percentage. So far it is abysmally low and in many areas (hospital nurses, for instance, or design engineers in the automobile industry) actually lower than it was 70 years ago. So far, almost no one has addressed it. Yet we know how to increase—and rapidly—the productivity of knowledge workers. The methods, however, are totally different from those that increased the productivity of manual workers.
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paper_title: REVIEW : KNOWLEDGE MANAGEMENT AND KNOWLEDGE MANAGEMENT SYSTEMS : CONCEPTUAL FOUNDATIONS AND RESEARCH ISSUES 1 , 2 By :

paper_content:

Knowledge is a broad and abstract notion that has defined epistemological debate in western philosophy since the classical Greek era. In the past few years, however, there has been a growing interest in treating knowledge as a significant organizational resource. Consistent with the interest in organizational knowledge and knowledge management (KM), IS researchers have begun promoting a class of information systems, referred to as knowledge management systems (KMS). The objective of KMS is to support creation, transfer, and application of knowledge in organizations. Knowledge and knowledge management are complex and multi-faceted concepts. Thus, effective development and implementation of KMS requires a foundation in several rich literatures.
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paper_title: Toward Contextualized Theories of Trust: The Role of Trust in Global Virtual Teams

paper_content:

Although trust has received much attention in many streams of information systems research, there has been little theorizing to explain how trust evokes sentiments and affects task performance in IT-enabled relationships. Many studies unquestionably assume that trust is intrinsically beneficial, and dismiss the possibility that the effects of trust may be dependent on the situation (or conditions) at present. This paper theoretically and empirically examines outcomes of an individual's trust in global virtual teams under differing situations (or conditions). In Study 1, we find that early in a team's existence, a member's trusting beliefs have a direct positive effect on his or her trust in the team and perceptions of team cohesiveness. Later on, however, a member's trust in his team operates as a moderator, indirectly affecting the relationships between team communication and perceptual outcomes. Study 2 similarly suggests that trust effects are sensitive to the particular situation or condition. Combined, the studies find that trust affects virtual teams differently in different situations. Future studies on trust will need to consider situational contingencies. This paper contributes to the literature on IT-enabled relationships by theorizing and empirically testing how trust affects attitudes and behaviors.
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paper_title: All for one, one for all: Coopetition and virtual team performance

paper_content:

This study establishes a model based on coopetition theory to explain the formation of team performance in virtual teams. We tested the model in information technology (IT) organizations, and found applicability of coopetition in influencing team performance and knowledge sharing. Knowledge sharing is indirectly influenced by team politics and social capital (i.e., trust, social interaction and shared vision) via the mediation of cooperation and competition, while team performance is indirectly affected by team politics and social capital via the mediation of cooperation, team emotional intelligence and team competence.
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paper_title: Developmental differences between distributed and face-to-face groups in electronically supported meeting environments: An exploratory investigation

paper_content:

This longitudinal pilot study compared the developmental patterns of groups in three types of electronically supported meeting modes: face-to-face, dispersed-synchronous, and dispersed-asynchronous. The modes differed primarily in interactivity, channel capacity, and synchronicity. Comparisons were made along several behavioral and socio-technical dimensions which influence the group development process. Face-to-face groups tended to exhibit more effective leadership and coordination competence over time as compared to the distributed groups. However, along several other group process dimensions such as cohesiveness and equality of participation, dispersed groups did not differ from their face-to-face counterparts. Moreover, groups in all three modes performed equally well in terms of the quality of outputs. These results suggest that electronically distributed work groups—with adequate time and training—can become cohesive and perform effectively in the long run.
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paper_title: A typology of virtual teams: Implications for effective leadership

paper_content:

As the nature of work in today’s organizations becomes more complex, dynamic, and global, there has been increasing emphasis on distributed, “virtual” teams as organizing units of work. Despite the...
---
paper_title: Leading Virtual Teams

paper_content:

Executive Overview Virtual teams, whose members are geographically dispersed and cross-functional yet work on highly interdependent tasks, present unique leadership challenges. Based on our observations, interviews, and survey data, we identify six leadership practices of effective leaders of virtual teams. Specifically, we elaborate how leaders of successful virtual teams: 1) establish and maintain trust through the use of communication technology; 2) ensure that distributed diversity is understood and appreciated; 3) manage virtual work-life cycle (meetings); 4) monitor team progress using technology; 5) enhance visibility of virtual members within the team and outside in the organization; and 6) enable individual members of the virtual team to benefit from the team. These practices of virtual team leaders can be used to establish a foundation for training and developing future virtual team leaders.
---
paper_title: Virtual Teams: a Literature Review

paper_content:

In the competitive market , virtual teams represent a growing response to the need for fasting time-to- market, low-cost and rapid solutions to complex organizational problems. Virtual teams enable organizations to pool the talents and expertise of employees and non-employees by eliminating time and space barriers . Nowadays, companies are heavily investing in virtual team to enhance their performance and competitiveness. Despite virtual teams growing prevalence, relatively little is known about this new form of team. Hence the study offers an extensive literature review with definitions o f virtual teams and a structured analysis of the present body of knowledge of virtual teams. First, we distinguish virtual teams from conventional teams , different types of virtual teams to identify where current knowledge applies. Second, we distinguish what is needed for effective virtual team considering the people, process and technology point of view and underlying characteristics of virtual teams and challenges they entail. Finally, we have identified an d extended 12 key factors that need to be considered, and describes a methodology focused on supporting virtual team working, with a new approach that has not been specifically addressed in the existing literature and some guide line for future research extracted.
---
paper_title: Review: information technology and organizational performance: an integrative model of IT business value

paper_content:

Despite the importance to researchers, managers, and policy makers of how information technology (IT) contributes to organizational performance, there is uncertainty and debate about what we know and don't know. A review of the literature reveals that studies examining the association between information technology and organizational performance are divergent in how they conceptualize key constructs and their interrelationships. We develop a model of IT business value based on the resource-based view of the firm that integrates the various strands of research into a single framework. We apply the integrative model to synthesize what is known about IT business value and guide future research by developing propositions and suggesting a research agenda. A principal finding is that IT is valuable, but the extent and dimensions are dependent upon internal and external factors, including complementary organizational resources of the firm and its trading partners, as well as the competitive and macro environment. Our analysis provides a blueprint to guide future research and facilitate knowledge accumulation and creation concerning the organizational performance impacts of information technology.
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paper_title: Exploring the communication breakdown in global virtual teams

paper_content:

Virtual matrix-managed teams with geographically dispersed members are becoming increasingly common in the high-tech sector. These teams, referred to as global virtual teams (GVTs), are generally described as culturally diverse, geographically dispersed, electronicallycommunicating workgroups. They rapidly form, change, and dissolve due to dynamic changes in the market. In addition, most GVTs today have team members spread among several projects with competing priorities. Communication breakdown can wreak havoc on a project as team members struggle to effectively communicate and work with one another. As a result, project delivery risks with distributed teams tend to be greater when compared to co-located teams. To address this critical issue, this study investigates the types of factors that significantly contribute to communication breakdown by identifying five distinct areas through a series of interviews with project team members in high-tech companies. These areas are trust, interpersonal relations, cultural differences, leadership and technology. These criteria are analyzed using mathematical Decision Models taking expert opinions from professionals who worked in GVTs. © 2011 Elsevier Ltd. PMA and IPMA. All rights reserved.
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paper_title: Virtual teams: a review of current literature and directions for future research

paper_content:

Information technology is providing the infrastructure necessary to support the development of new organizational forms. Virtual teams represent one such organizational form, one that could revolutionize the workplace and provide organizations with unprecedented levels of flexibility and responsiveness. As the technological infrastructure necessary to support virtual teams is now readily available, further research on the range of issues surrounding virtual teams is required if we are to learn how to manage them effectively. While the findings of team research in the traditional environment may provide useful pointers, the idiosyncratic structural and contextual issues surrounding virtual teams call for specific research attention.This article provides a review of previously published work and reports on the findings from early virtual team research in an effort to take stock of the current state of the art. The review is organized around the input - process - output model and categorizes the literature into issues pertaining to inputs, socio-emotional processes, task processes, and outputs. Building on this review we critically evaluate virtual team research and develop research questions that can guide future inquiry in this fertile are of inquiry.
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paper_title: Virtual teaming in the automotive supply chain

paper_content:

The design, manufacture and delivery of a product requires ever‐higher levels of knowledge and expertise within the supply chain. If concurrent engineering (CE) in tiered supply chains is to be fully implemented, a practical CE strategy needs to recognise that successful, concurrent designs are built on rich relationships amongst all parties. Virtual teaming is the most appropriate framework and mechanism in which to examine how such relationships can be created across a distributed supply chain, with members separated geographically. In principle, virtual teaming could allow joint commitment, feelings of mutuality, trust and creativity, and rapid decision making to operate within a supply chain. For this to be possible, a virtual team needs to be built by concentrating on process, teaming and technology factors. However, experience from other IT‐based initiatives is that technology will be concentrated on to the exclusion of other factors. Data from the two sources support this contention.
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paper_title: Conflict management and effectiveness in virtual teams

paper_content:

Purpose – This paper aims to explore the role of goal‐oriented attitudes and behaviors as antecedents of conflict management and the subsequent impact of conflict management on team outcomes in virtual teams. Of particular interest is the role of “commitment to team goals” as a predictor of successful conflict management and the subsequent impact of conflict management on team outcomes.Design/methodology/approach – This paper describes the results from a quasi‐experimental study examining the relationships among commitment to team goals, conflict management and team outcomes in virtual teams. First, it provides an in depth review of relevant empirical findings. Next, it describes a study examining the relationships between three sets of variables: commitment to team goals; conflict management; and team outcomes (performance and attitudinal) in the context of virtual teams. Data were collected from 141 students grouped in 39 teams size 3 to 4 that were part of four cohorts of an Engineering Management cour...
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paper_title: Virtual team meetings: An analysis of communication and context

paper_content:

We report a simulation study of virtual team meetings. Participants role-played companies collaborating on a design problem while supported by a range of IT tools, such as videoconferencing and shared applications. Meetings were analysed to investigate how sharing computing facilities, operating the technology, and company status, influenced communications. Significantly more talk occurred in larger teams where participants shared I.T. facilities BUT this extra talk was restricted to talk within a single location. No extra talk was shared across the virtual team via the communications link. Where facilities were shared, technology controllers dominated cross-site talk. To encourage free communication across distributed virtual teams we recommend providing each participant with their own communications facility even if this is technologically less advanced than if technology support were shared.
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paper_title: Making organisations virtual: the hidden cost of distributed teams

paper_content:

This paper reports an exploratory case study that used boundary theory to investigate the impact of organisational virtualisation on work units. Specifically, the research analysed the transition in a public sector organisation from permanent, co-located teams to temporary virtual teams and its impact on team boundary properties and activities. The study contributes to existing knowledge of virtual teams and virtualisation processes in several ways. The findings suggest that, contrary to existing thinking, rather than removing organisational and institutional boundaries, virtualisation increases the number and complexity of such boundaries at the work unit level. The findings also indicate that the chronic lack of knowledge sharing on virtual teams is, in addition to difficulties of establishing interpersonal trust, due to a lack of trust in the technology as an appropriate medium for sensitive knowledge sharing. The implications of the study for practice are that efficiency gains from organisational virtualisation can easily be offset by the need to invest additional resources and team members' time into cultivating a greater number of transient relationships at a distance. Organisations also need to invest in opportunities for face-to-face interaction where sensitive knowledge sharing is a critical resource for a virtual team.
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paper_title: Leading Virtual Teams

paper_content:

Executive Overview Virtual teams, whose members are geographically dispersed and cross-functional yet work on highly interdependent tasks, present unique leadership challenges. Based on our observations, interviews, and survey data, we identify six leadership practices of effective leaders of virtual teams. Specifically, we elaborate how leaders of successful virtual teams: 1) establish and maintain trust through the use of communication technology; 2) ensure that distributed diversity is understood and appreciated; 3) manage virtual work-life cycle (meetings); 4) monitor team progress using technology; 5) enhance visibility of virtual members within the team and outside in the organization; and 6) enable individual members of the virtual team to benefit from the team. These practices of virtual team leaders can be used to establish a foundation for training and developing future virtual team leaders.
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paper_title: Review: information technology and organizational performance: an integrative model of IT business value

paper_content:

Despite the importance to researchers, managers, and policy makers of how information technology (IT) contributes to organizational performance, there is uncertainty and debate about what we know and don't know. A review of the literature reveals that studies examining the association between information technology and organizational performance are divergent in how they conceptualize key constructs and their interrelationships. We develop a model of IT business value based on the resource-based view of the firm that integrates the various strands of research into a single framework. We apply the integrative model to synthesize what is known about IT business value and guide future research by developing propositions and suggesting a research agenda. A principal finding is that IT is valuable, but the extent and dimensions are dependent upon internal and external factors, including complementary organizational resources of the firm and its trading partners, as well as the competitive and macro environment. Our analysis provides a blueprint to guide future research and facilitate knowledge accumulation and creation concerning the organizational performance impacts of information technology.
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paper_title: Managing virtual teams: A review of current empirical research

paper_content:

Abstract This review summarizes empirical research on the management of virtual teams, i.e., distributed work teams whose members predominantly communicate and coordinate their work via electronic media (e-mail, telephone, video-conference, etc.). Instead of considering virtual teams as qualitatively distinct from conventional teams, the degree of “virtuality” of teams is understood as a dimensional attribute. This review is guided by a lifecycle model in which five phases are distinguished in the management of teams with high virtuality: Preparation, launch, performance management, team development, and disbanding. The main focus of the review is on quantitative research with existing virtual teams in organizational contexts. However, experimental research and case studies are considered when no field studies are available. The major research results are summarized for human resource management tasks within these phases, and recommendations for practitioners are derived.
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paper_title: Is anybody out there?: antecedents of trust in global virtual teams

paper_content:

A global virtual team is an example of a boundaryless network organization form where a temporary team is assembled on an as-needed basis for the duration of a task and staffed by members from different countries. In such teams, coordination is accomplished via trust and shared communication systems. The focus of the reported study was to explore the antecedents of trust in a global virtual-team setting. Seventyfive teams, consisting of four to six members residing in different countries, interacted and worked together for eight weeks. The two-week trust-building exercises did have a significant effect on the team members' perceptions of the other members' ability, integrity, and benevolence. In the early phases of teamwork, team trust was predicted strongest by perceptions of other team members' integrity, and weakest by perceptions of their benevolence. The effect of other members' perceived ability on trust decreased over time. The members' own propensity to trust had a significant, though unchanging, effect on trust. A qualitative analysis of six teams' electronic mail messages explored strategies that were used by the three highest trust teams, but were used infrequently or not at all by the three lowest trust teams. The strategies suggest the presence of "swift" trust. The paper advances a research model for explaining trust in global virtual teams.
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paper_title: Exploring the communication breakdown in global virtual teams

paper_content:

Virtual matrix-managed teams with geographically dispersed members are becoming increasingly common in the high-tech sector. These teams, referred to as global virtual teams (GVTs), are generally described as culturally diverse, geographically dispersed, electronicallycommunicating workgroups. They rapidly form, change, and dissolve due to dynamic changes in the market. In addition, most GVTs today have team members spread among several projects with competing priorities. Communication breakdown can wreak havoc on a project as team members struggle to effectively communicate and work with one another. As a result, project delivery risks with distributed teams tend to be greater when compared to co-located teams. To address this critical issue, this study investigates the types of factors that significantly contribute to communication breakdown by identifying five distinct areas through a series of interviews with project team members in high-tech companies. These areas are trust, interpersonal relations, cultural differences, leadership and technology. These criteria are analyzed using mathematical Decision Models taking expert opinions from professionals who worked in GVTs. © 2011 Elsevier Ltd. PMA and IPMA. All rights reserved.
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paper_title: Cultural diversity and information and communication technology impacts on global virtual teams: An exploratory study

paper_content:

Modern organizations face many significant challenges because of turbulent environments and a competitive global economy. Among these challenges are the use of information and communication technology (ICT), a multicultural workforce, and organizational designs that involve global virtual teams. Ad hoc teams create both opportunities and challenges for organizations and many organizations are trying to understand how the virtual environment affects team effectiveness. Our exploratory study focused on the effects of cultural diversity and ICT on team effectiveness. Interviews with 41 team members from nine countries employed by a Fortune 500 corporation were analyzed. Results suggested that cultural diversity had a positive influence on decision-making and a negative influence on communication. ICT mitigated the negative impact on intercultural communication and supported the positive impact on decision-making. Effective technologies for intercultural communication included e-mail, teleconferencing combined with e-Meetings, and team rooms. Cultural diversity influenced selection of the communication media.
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paper_title: Global virtual teams for value creation and project success: A case study

paper_content:

Abstract This qualitative study examines whether virtual projects present challenges that are different from conventional projects and how they might be more useful than face-to-face teams in delivering value in certain contexts. It takes a post-implementation and lessons learned approach to elicit the experiences of two distributed information technology projects within a global banking corporation. Findings indicate that time zone and cultural differences in particular, affected communication and team relations. Other barriers included more ‘conventional’ issues such as management agenda and leadership style, requirements creep, asymmetry in processes and unclear roles and responsibilities. Their presence exacerbated the relational difficulties between team members. However, success in terms of time, budget and value delivery was evident in both of the virtual projects – attributable primarily to the determination and outcome orientation of team members. The study concludes that virtual teams are useful for projects requiring cross-functional or cross-boundary skilled inputs and the key to their value creation is to have a defined strategy to overcome problems associated with at-distance cooperation.
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paper_title: Value creating construction virtual teams: A case study in the construction sector

paper_content:

Abstract The research explores factors influencing knowledge value creation of virtual teams in the construction industry. Collectiveness and conscientiousness emerge as important socio-cultural enablers for value creation. Collectiveness represents the degree of cohesiveness and social relationships between virtual team members and conscientiousness represents an awareness of the situation and avoidance of uncertainty and risk by team members. Moreover, technology assets, human networks, social capital, intellectual capital, and change management are identified as essential ingredients that have the potential to ensure effective knowledge value creation.
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paper_title: Conflict management and effectiveness in virtual teams

paper_content:

Purpose – This paper aims to explore the role of goal‐oriented attitudes and behaviors as antecedents of conflict management and the subsequent impact of conflict management on team outcomes in virtual teams. Of particular interest is the role of “commitment to team goals” as a predictor of successful conflict management and the subsequent impact of conflict management on team outcomes.Design/methodology/approach – This paper describes the results from a quasi‐experimental study examining the relationships among commitment to team goals, conflict management and team outcomes in virtual teams. First, it provides an in depth review of relevant empirical findings. Next, it describes a study examining the relationships between three sets of variables: commitment to team goals; conflict management; and team outcomes (performance and attitudinal) in the context of virtual teams. Data were collected from 141 students grouped in 39 teams size 3 to 4 that were part of four cohorts of an Engineering Management cour...
---
paper_title: Review: information technology and organizational performance: an integrative model of IT business value

paper_content:

Despite the importance to researchers, managers, and policy makers of how information technology (IT) contributes to organizational performance, there is uncertainty and debate about what we know and don't know. A review of the literature reveals that studies examining the association between information technology and organizational performance are divergent in how they conceptualize key constructs and their interrelationships. We develop a model of IT business value based on the resource-based view of the firm that integrates the various strands of research into a single framework. We apply the integrative model to synthesize what is known about IT business value and guide future research by developing propositions and suggesting a research agenda. A principal finding is that IT is valuable, but the extent and dimensions are dependent upon internal and external factors, including complementary organizational resources of the firm and its trading partners, as well as the competitive and macro environment. Our analysis provides a blueprint to guide future research and facilitate knowledge accumulation and creation concerning the organizational performance impacts of information technology.
---

Title: Creating Value through Virtual Teams: A Current Literature Review

Section 1: INTRODUCTION
Description 1: Introduce the increasing importance of virtual teams in the modern digital economy and the study's main research question.

Section 2: METHODOLOGY
Description 2: Explain the methodology used to conduct a systematic review of the current literature on virtual teams.

Section 3: Recent Trends in VT Research: 2004-2012
Description 3: Summarize the recent trends in virtual team research from 2004 to 2012 based on identified journal articles and conference papers.

Section 4: Definitions of VT
Description 4: Discuss the various definitions of virtual teams in the literature and the common characteristics and differences among these definitions.

Section 5: Benefits and Challenges of Virtual Teams
Description 5: Explore the advantages and disadvantages associated with virtual teams, highlighting the importance of communication, knowledge sharing, trust, and interpersonal skills.

Section 6: DISCUSSION
Description 6: Discuss the four key organizational challenges in creating business value through virtual teams, including effective communication, knowledge sharing, trust, and interpersonal skills.

Section 7: Organisational Challenges in Creating Business Value through VT
Description 7: Using the IT Business Value model, categorize and discuss the key organizational challenges in creating business value through virtual teams.

Section 8: CONCLUSION
Description 8: Conclude the study by summarizing the findings, discussing the implications for creating business value through virtual teams, and identifying the study's limitations and future research directions.