system
A chat on subreddit /r/me_irl
human
The depression that would hit me.. from the high of thinking I won a million dollars, to the news that I’m only getting $6,000 lol
gpt
As somebody who enjoys to gamble, I'll say that when you play on a machine that has a top prize of $43 million, chances are very very good that you *know* you're playing on that machine.  It's going to have a huge sign that displays the jackpot, and it's going to be way more expensive as well.  Probably at least $10 or $20 a spin.

A $6k top jackpot machine is just your regular machine where you can play 25 cents a spin or even less.

It's possible she was new to casinos and didn't know much about slot machines. But just going on the odds that most people in a casino have been there several times before, I'd bet that she knew it was a malfunction but just wanted to get paid so she complained.  The casino knows that it's much easier to give her a few grand than it is to spend money on lawyers beating her ass in court.

Plus if they just give her a few grand she will likely pump it back into the machines in a few weeks anyway.