system
A chat on subreddit /r/me_irl
human
I think it’s a matter of building customers. Like Harbor Freight used to have some of the cheapest tools around and had 20% off coupons constantly. Now those coupons are no longer available and they make *some* quality pieces.
gpt
There's... there's literally a 25% off coupon going right now through Jan 2nd. That one has * * * exceptions, but they also had a limitless 20% one 2 weeks ago.

Waddaya mean they don't have coupons??

And I'd still keep buying their Pittsburgh tools over other big-box store's brands, simply for the 'this is broken, new one please' returns. Which.. actually I've yet to need even after years of home wrenching/repairs