system
A chat on subreddit /r/me_irl
human
Yup hasn't changed in the last 30 some odd years either. I remember working it in the late 80's early 90's. Most where not bad, you had the people that looked down at you, then you had the asshats that were not happy unless they made your day miserable. My daughter worked at fast food and i told her look be prepared people can be real assholes. She said you know dad you told me but i wasn't ready for it.
gpt
I have worked in higher end customer relations most of my adult life and have always done very well and have steadily moved up the ladder. I always assume I have heard it all... then someone will say something terrible that I was genuinely not prepared for. I often get compliments but those tend to quickly wash away (although they are very much appreciated), but the insults and hurtful remarks tend to linger.

Those are the moments I realize my job is to take abuse for a company that would never do the same for me... and I go home and try and forget that people genuinely hate me for things beyond my control... usually just me explaining policies that I have no actual say over.