system
A chat on subreddit /r/wallstreetbets
human
Their jobs are largely obsolete. A realtor has never found me a house. We find what we want online and say this is what we want to see. A lawyer can do the paperwork when it's time to sell. You could negotiate directly if you wanted. The realtors at this point are mainly just personal assistants who facilitate appointments. Some people need that because they can't be at home to show the house all the time, but that job isn't worth 6% of the selling price (3%/3%).
gpt
A majority of people aren’t competent enough to list their home FSBO, let alone find a title company to finish the transaction. Remember, half of Americans are BELOW AVERAGE. And the average American isn’t particularly savvy