system
A chat on subreddit /r/me_irl
human
I think it’s a matter of building customers. Like Harbor Freight used to have some of the cheapest tools around and had 20% off coupons constantly. Now those coupons are no longer available and they make *some* quality pieces.
gpt
Harbor Freight is what Sears used to be. 

I kinda like their warranty service, too.

What's better?