system
A chat on subreddit /r/pcmasterrace
human
Afaik, indeed no credentials were leaked. Although worrisome that a VPN provider gets hacked, hacks happen in IT land. But the way they handled it, for me is a big NO. And sorry, but "we should have handled this better" doesn't sit with me. Things like this should be handled correct first time.
gpt
Have you ever worked in any business where *everything* is handled correctly *every* time?  That seems like an unreasonable expectation that will lead to endless disappointment.