system
A chat on subreddit /r/NoStupidQuestions
human
I've worked in the customer service industry since 2011. Everytime I get a compliment saying "I'm so glad to finally talk to an American who can explain this to me and resolve my issues", I feel a little bit hurt because I'm south east asian and English is my second language, it's an indictment of how companies that outsource hire in mass without proper assesment of someone's language and vocabulary abilities.

The training we go through isn't great either. We only go through a week understanding American slang, popular holidays, sports enthusiasm etc... There are no lessons to help us understand SVA, prepositions, pronunciations and grammar. It's just - "Americans are solution driven, also they love football and thanksgiving. See you on the production floor 👍🏻"

I learned English from watching shows/movies and song lyrics. I've loved learning it from a young age, so I developed a way to "fake" my accent and manage to pull it off. If only companies paid attention to these trainings, it would've made a huge difference. The goal isn't even to sound American, but just to be comprehensive enough to help out. It's sad.
gpt
I always ask where people are from. Im Aussie so I get a lot of filipinos. They always sort of say it nervously. But I really just want to chat about the place people are from! Filipinos Ive noticed often have impeccable English. I will tell them as well.

I know a lot about the Punjabi farming industry thanks to all the taxi drivers!