system
A chat on subreddit /r/wallstreetbets
human
Because Airbnb should be the one advocating for both the owners and the renters. As a mediator but recently they seem to just be all about the owners which is strange to me. I guess they just want to do as little refunds as possible.
gpt
They used to be customer focused until COVID happened and they forced owners to give refunds to customers. Then all the owners boycotted Airbnb, so now they just focus on screwing the customer.

That’s why I will never use Airbnb again. Marriott has never wronged me.