system
A chat on subreddit /r/NoStupidQuestions
human
Yep, profiled you real nice but there are some who gets agitated with these questions lol. And I'm not good at it either so I stick to the technical aspect of my job 🤣
gpt
I admit I get really agitated with the "feelings scripts" people use on/customers. Example: "I can see how that would be very frustrating for you that you are having X problem..." And they talk like that for like 3 minutes instead of just working with me to actually fix the problem. I can tell they are just reading. None of it is real. I've always thought some executive somewhere did some research into emotional validation and placation and how to use it as a tool on people. It comes across as very patronizing. Like, "Let's sooth the cranky baby."