system
A chat on subreddit /r/NoStupidQuestions
human
Gender aside, this basic disagreement between what people say they want and what they really prefer is everywhere.

For example, this is why airline seats are smaller and more cramped than ever.  We say we want more room… but airplanes do offer seats with more room.  We don’t buy them.  We care about a $79 Wanna-Get-Away ticket fare more than we do legroom even though we don’t say that, or even *think* that’s what we actually want.  But it is.  The money doesn’t lie :-)
gpt
No, the airlines are maximizing profits by adding an extra row of seats then charging an exorbitant amount for a few extra inches in an exit row.