system
A chat on subreddit /r/PoliticalCompassMemes
human
It was eye-opening when I went to go for a passport at the largest post office in Australia, right in the heart of Sydney's CBD. Over 10 customer service desks, maybe three workers behind them, only one actually "working" and the other two having a chat or fiddling with their phones while obviously on the clock.

Maybe 50 customers were waiting. An hour later, I finally get my picture taken. Get told it's a month wait to print and collect, and it can't even be collected there- you have to go to some scraggly office building on the other side of the city. 3:30PM on a Wednesday and there's maybe 20 people queued in this office to get their passports with one guy slowly shuffling around.

The best part is that you never see management at these places. You can tell in a private business who the boss is almost immediately. In public sector jobs? The boss is just as absent minded and care free. They don't give a shit, why should the people they employ? 

The only positive experience I've had with the public sector is my local post office. It's still slow as shit, but at least the one woman there doesn't hate your guts for stopping her from browsing Facebook- she's a 70 year old just happy to be able to serve her community.
gpt
Ugh. Passports in Australia are way overpriced for what they are. But good luck getting off the island without one...

Extortion.