ID,Resume_str,Resume_html,Category 29177904," ADMINISTRATIVE ASSISTANT Summary Masters prepared Administrative Assistant seeking a position as Human Resource Assistant. Exceptional administrative skills, human resource experience, and 13 years of experience working with C-suite executives. Highlights Microsoft Outlook, Word, Excel, Power Point, Adobe Pro, SharePoint. Accomplishments Supported SVP through personal document management, calendar organization and collateral preparation for meetings. Experience Company Name City , State Administrative Assistant 10/2014 to 11/2015 Provide administrative support to Director of Operations and Plant Manager including managing their complex calendars and making domestic and international travel arrangements. Prepare presentations and assist in creation and editing of monthly newsletter. Prepare Global Reports & compile Management Reports. Reconcile expense reports. Organize off site meetings and Career Fairs. Open, sort, and distribute incoming correspondence, including faxes and email. Coordinate catering for luncheons and other meetings. Company Name City , State Administrative Assistant II 09/2013 to 09/2014 Provided administrative support to Chief Academic Officer and VP of Research. Managed calendars for two busy corporate executives while ensuring deadlines and time lines were met. Managed technology and c partner/stakeholder relationships. Transcribed/compiled meeting minutes. Reviewed and processed expense reports. Coordinated Department meetings and trainings. Arranged travel. Performed payroll functions, such as maintained timekeeping information and processed and submitted payroll. Proofread and ensured company policies were followed. Managed paper or electronic filing systems. Company Name City , State EA/Project Manager 11/2012 to 07/2013 Provided system and project planning; and administrative support to SVP. Estimated, executed, and implemented projects within the system. Ensured deadlines and time lines were met. Demonstrated superior skills in managing data and in using data to drive decision making. Trained users and answered questions. Presented research findings to groups of people. Performed needs assessments in order to determine the types of research and information that were required. Served as gate keeper for SVP Managed calendar and made travel arrangements for SVP. Company Name City , State EA/Supervising Corporate Assistant 03/2008 to 09/2012 Supervised corporate assistants and provided administrative support to SVP. Performed Human Resources responsibilities such as: selection, interviewing, hiring, on-boarding, training, and employee engagement. Assisted with CEO search Reviewed job performance issues with employees to identify causes and issues and worked on resolving issues. Interpreted and communicated procedures and policies to staff. Managed projects for Clinical Operations Department Filed and retrieved corporate documents, records, and reports. Prepared agendas and materials for meetings. Helped with departmental budget preparation. Created, maintained, and entered information into databases. Set up and managed paper and electronic filing systems. Composed and distributed meeting notes, reports, and presentations using Microsoft Word, Excel, or Power Point. Arranged conference, meeting, and travel reservations. Conducted Internet based searches. Reviewed work done by others to check spelling and grammar, and ensured company policies were followed (proofreader). Set up media equipment for meetings and web conferences. Company Name City , State EA/Corporate Assistant 03/2001 to 03/2008 Provided administrative support to SVP. Managed executive's schedule and served as gate keeper. Screened SVP's calls and assigned callers to appropriate parties. Compiled, transcribed, and distributed meeting minutes. Performed general office duties, such as ordered supplies and maintained records management database systems. Made domestic and international travel arrangements. Prepared agendas and made arrangements, such as coordinated catering for luncheons, for committee, board, and other meetings. Provided back up for CEO Executive Assistant. Managed projects within Clinical Operations. Prepared Power Point presentations and Board packets. Planned and organized retreats and significant events. Reviewed and processed expense reports for eight executives. Compiled and reported payroll reports for clinical operations staff. Company Name City , State Executive Assistant 10/2000 to 03/2001 Provided administrative support to President of Home Health Maintained President's calendar in Microsoft Outlook. Trained all new/current Provena Home Health employees to be proficient in Outlook. Scheduled appointments and meetings. Prepared meeting packets. Created tracking spreadsheets in Microsoft Excel. Prepared Power Point presentations and packets for Board Committee meetings Transcribed/compiled meeting minutes. Education Master of Science : Management Human Resources Jan 2012 Indiana Wesleyan University , City , State Management Human Resources Bachelor of Science : Management Human Resources Jan 2007 Olivet Nazarene University , City , State GPA: Summa Cum Laude Management Human Resources Skills Decision making Screening Interviewing Multi-Tasking Presentations Project Management Newsletter Expense reports ","
ADMINISTRATIVE ASSISTANT
Summary

Masters prepared Administrative Assistant seeking a position as Human Resource Assistant. Exceptional administrative skills, human resource experience, and 13 years of experience working with C-suite executives.

Highlights

Microsoft Outlook, Word, Excel, Power Point, Adobe Pro, SharePoint.
Accomplishments

Supported SVP through personal document management, calendar organization and collateral preparation for meetings.

Experience
Company Name City , State Administrative Assistant 10/2014 to 11/2015
  • Provide administrative support to Director of Operations and Plant Manager including managing their complex calendars and making domestic and international travel arrangements. Prepare presentations and assist in creation and editing of monthly newsletter. Prepare Global Reports & compile Management Reports. Reconcile expense reports. Organize off site meetings and Career Fairs. Open, sort, and distribute incoming correspondence, including faxes and email.
  • Coordinate catering for luncheons and other meetings.
Company Name City , State Administrative Assistant II 09/2013 to 09/2014
  • Provided administrative support to Chief Academic Officer and VP of Research. Managed calendars for two busy corporate executives while ensuring deadlines and time lines were met. Managed technology and c partner/stakeholder relationships. Transcribed/compiled meeting minutes. Reviewed and processed expense reports. Coordinated Department meetings and trainings. Arranged travel. Performed payroll functions, such as maintained timekeeping information and processed and submitted payroll. Proofread and ensured company policies were followed. Managed paper or electronic filing systems.
Company Name City , State EA/Project Manager 11/2012 to 07/2013
  • Provided system and project planning; and administrative support to SVP.
  • Estimated, executed, and implemented projects within the system.
  • Ensured deadlines and time lines were met.
  • Demonstrated superior skills in managing data and in using data to drive decision making.
  • Trained users and answered questions.
  • Presented research findings to groups of people.
  • Performed needs assessments in order to determine the types of research and information that were required.
  • Served as gate keeper for SVP Managed calendar and made travel arrangements for SVP.
Company Name City , State EA/Supervising Corporate Assistant 03/2008 to 09/2012
  • Supervised corporate assistants and provided administrative support to SVP.
  • Performed Human Resources responsibilities such as: selection, interviewing, hiring, on-boarding, training, and employee engagement.
  • Assisted with CEO search
  • Reviewed job performance issues with employees to identify causes and issues and worked on resolving issues.
  • Interpreted and communicated procedures and policies to staff.
  • Managed projects for Clinical Operations Department Filed and retrieved corporate documents, records, and reports.
  • Prepared agendas and materials for meetings.
  • Helped with departmental budget preparation.
  • Created, maintained, and entered information into databases.
  • Set up and managed paper and electronic filing systems.
  • Composed and distributed meeting notes, reports, and presentations using Microsoft Word, Excel, or Power Point.
  • Arranged conference, meeting, and travel reservations.
  • Conducted Internet based searches.
  • Reviewed work done by others to check spelling and grammar, and ensured company policies were followed (proofreader).
  • Set up media equipment for meetings and web conferences.
Company Name City , State EA/Corporate Assistant 03/2001 to 03/2008
  • Provided administrative support to SVP.
  • Managed executive's schedule and served as gate keeper.
  • Screened SVP's calls and assigned callers to appropriate parties.
  • Compiled, transcribed, and distributed meeting minutes.
  • Performed general office duties, such as ordered supplies and maintained records management database systems.
  • Made domestic and international travel arrangements.
  • Prepared agendas and made arrangements, such as coordinated catering for luncheons, for committee, board, and other meetings.
  • Provided back up for CEO Executive Assistant.
  • Managed projects within Clinical Operations.
  • Prepared Power Point presentations and Board packets.
  • Planned and organized retreats and significant events.
  • Reviewed and processed expense reports for eight executives.
  • Compiled and reported payroll reports for clinical operations staff.
Company Name City , State Executive Assistant 10/2000 to 03/2001
  • Provided administrative support to President of Home Health Maintained President's calendar in Microsoft Outlook.
  • Trained all new/current Provena Home Health employees to be proficient in Outlook.
  • Scheduled appointments and meetings.
  • Prepared meeting packets.
  • Created tracking spreadsheets in Microsoft Excel.
  • Prepared Power Point presentations and packets for Board Committee meetings Transcribed/compiled meeting minutes.
Education
Master of Science : Management Human Resources Jan 2012 Indiana Wesleyan University , City , State Management Human Resources
Bachelor of Science : Management Human Resources Jan 2007 Olivet Nazarene University , City , State GPA: Summa Cum Laude Management Human Resources
Skills
  • Decision making
  • Screening
  • Interviewing
  • Multi-Tasking
  • Presentations
  • Project Management
  • Newsletter
  • Expense reports
",ADVOCATE 11187796," MICHAEL'S ARTS AND CRAFTS STORE Summary I am a determined, hard-working individual with the zeal to accomplish any task or challenge I'm given, seeking to exceed expectations. In the next year, I plan to achieve a bachelor's degree in Environmental Technology and Management, and attain a job in the field of sustainable design and technologies. Experience Michael's Arts and Crafts Store March 2017 to Current Company Name － City , State  (Capital Blvd. location) Aid Store Manager, Assistant Store Manager, Full-Time Replenishment Manager in day to day operations and planning; unload and stock store merchandise. Train new Replenishment associates. Employee of the Month (July) February 2016 to March 2017 Company Name － City , State Provide customer service on the sales floor, manage day/night-time associates and store operations. Train and assess new associates. (Assumed position at Brier Creek, Raleigh, NC location in October 2015) June 2015 to February 2016 Company Name － City , State (Brier Creek Location) Support Specialist: Prepare cash registers, count money, and prepare documentation for the bank deposit. Manage cashiers in the morning. Sales Associate/Cashier: Offer customer service and efficiently run a cash register. Knowledge and Certifications ArcGIS Program Water Quality Testing Stream Assessment Tree Inventory OSHA 40 Hour HAZWOPER Certification Education and Training Associate of Science : Liberal Arts Science and Mathematics , 2015 SUNY Adirondack － City , State Dean's List Graduated Cum Laude Bachelor of Science : Environmental Technology and Management , 2018 North Carolina State University － City , State Projects: Richard R. Lee Estate (Clayton, NC) Phase III Environmental Site Assessment Skills Customer Service Management Inventory Management Communication ","
MICHAEL'S ARTS AND CRAFTS STORE
Summary
I am a determined, hard-working individual with the zeal to accomplish any task or challenge I'm given, seeking to exceed expectations. In the next year, I plan to achieve a bachelor's degree in Environmental Technology and Management, and attain a job in the field of sustainable design and technologies.
Experience
Michael's Arts and Crafts Store
March 2017 to Current Company Name － City , State

 (Capital Blvd. location)

  • Aid Store Manager, Assistant Store Manager, Full-Time Replenishment Manager in day to day operations and planning; unload and stock store merchandise.
  • Train new Replenishment associates.
  • Employee of the Month (July)
February 2016 to March 2017 Company Name － City , State
  • Provide customer service on the sales floor, manage day/night-time associates and store operations.
  • Train and assess new associates.

(Assumed position at Brier Creek, Raleigh, NC location in October 2015)
June 2015 to February 2016 Company Name － City , State
(Brier Creek Location)
Support Specialist:
  • Prepare cash registers, count money, and prepare documentation for the bank deposit.
  • Manage cashiers in the morning.

Sales Associate/Cashier:

  • Offer customer service and efficiently run a cash register.
Knowledge and Certifications
  • ArcGIS Program
  • Water Quality Testing
  • Stream Assessment
  • Tree Inventory
  • OSHA 40 Hour HAZWOPER Certification
Education and Training
Associate of Science : Liberal Arts Science and Mathematics , 2015 SUNY Adirondack － City , State
Dean's List
Graduated Cum Laude
Bachelor of Science : Environmental Technology and Management , 2018 North Carolina State University － City , State
Projects: Richard R. Lee Estate (Clayton, NC) Phase III Environmental Site Assessment
Skills
  • Customer Service
  • Management
  • Inventory Management
  • Communication
",ARTS 22675694," GRAPHIC DESIGNER Personal Information Date of Birth: May 13th, 1999 Present Resident In Triangle VA, and soon, Montclair, VA. Objective To obtain a job that challenges me to use my acquired skills in the food industry. Education High School Diploma : Graphics/IT , 2017 Forest Park High School － City , State , United States Coursework in Graphic Design Coursework in AP Classes Aiming for an Advanced Diploma, taking language and Advanced Placement Classes 3.5 GPA Summary Hello! I am Phat Le (or Danny), a high school student in Forest Park studying to become a Graphic Designer/Photographer. I am currently searching for a part-time job where I can apply my education and volunteering experience to a job in fast food industry. Areas of proficiency include Graphics and Photography. In these courses I have learned to see whether or not something appeals to the average eye, and to create aesthetically pleasing images and creations. I have also developed many more skills in these classes such as creativity, being flexible with work, being productive and proficient. I am able to bring knowledge to what appeals to customer with strong backgrounds to show in these courses. For communications, I am trilingual, being able to speak English, Spanish, and Vietnamese. I also able to communicate with others to exchange any ideas and solutions and have volunteer experience that involves many different types of interaction with customers and co-volunteers. Highlights Reliable and Punctual Providing Well-Thought out solutions Able to work with others Accepting of Responsibility Engaging Personality Creativity Meets deadlines Excellent Multi-tasking Planning and Arranging activities Conversant and fluent in English, Spanish, and Vietnamese Skills Desktop Publishing Software: Photoshop, Illustrator Active Listening Skills Advanced Problem-Solving Great Organizational Skills Confidence and Empathy Interests Art Photography Graphic Design Writing Reading Volunteering Languages I am able to comfortably speak and write in English. I am also able to speak Spanish, but not as skilled in writing. I am currently in my 3rd year in Spanish Classes, and I was given the opportunity to join the Spanish Honor Society at my school recently. And I can also speak Vietnamese on a fluent level, but I am not able to write in Vietnamese. Accomplishments Being offered the opportunity to create a graphic design piece for a school event, and having my artwork chosen for the visual. Meeting consistent deadlines with my work in all my classes, including Graphic Design which involves projects every week or so, and being creative to create an original idea to be graded and possibly featured in art shows in the city. Taking part in many volunteering opportunities that span from school activities to outside events. Being chosen to take part in an IT Program at school, where I learn Graphic Design. Volunteering Graphic Designer April 2015 Company Name － City , State Another volunteering experience that I found to be quite important with my skills and classes that I take is being a graphic designer for a Walk Event for my school. The opportunity for a graphic designer who would design a poster/flier for the Walk for Suicide event was open and I choose to create a design and submit it for the chance to be featured. My responsibilities involved creating a design that would clearly express the beliefs of the Walk for Suicide event, state information such as the event time and address, and to intrigue the eye and to create interest overall. The event was something I believed to be very important so I took my time on creating the design which took a 2 days, with my ability to create and deliver in a timely manner. My design was actually chosen and used on different social medias of the event and was an experience that I believe helped me learn more about time management, deadlines, communication of information while doing something I enjoy. Cashier/Waiter/Greeter March 2013 Company Name － City , State A volunteering experience that I took part in was a Dog Fair back in 2013, it was an opportunity for people to come into the fair and find dogs that they wanted to adopt and also a chance for dog owners to come in with their dogs and participate in Dog races, raffles, and purchase many other dog related things in support of the Dog adoption agency to care for the other dogs that had currently not been adopted yet. My first volunteer job there was a greeter for everyone who had entered the fair, I was to record who came into the park, asking for any donations, and if they wanted to participate in the races or raffles. As the fair days progressed and my skills had shown to improve around the fair goers, I was upgraded to a waiter at many of the stands that were around to sell food. I up-sold the menu items, and beverages to increase the profits that would go towards donations for the dogs. I took the necessary steps to meet customer needs and to resolve any food or service issues. I was able to record the orders, repeat them back in a clear, understandable manner and communicated with the other volunteers. I rotated around, taking on the responsibilities of a cashier, waiter, and greeter to provide the highest service I could give. Work History Animal Caretaker June 2014 to Current City , State Family Babysitter May 2013 to May 2015 City , State ","
GRAPHIC DESIGNER
Personal Information
  • Date of Birth: May 13th, 1999
  • Present Resident In Triangle VA, and soon, Montclair, VA.
Objective

To obtain a job that challenges me to use my acquired skills in the food industry.

Education
High School Diploma : Graphics/IT , 2017 Forest Park High School － City , State , United States
  • Coursework in Graphic Design
  • Coursework in AP Classes
  • Aiming for an Advanced Diploma, taking language and Advanced Placement Classes
  • 3.5 GPA
Summary

Hello! I am Phat Le (or Danny), a high school student in Forest Park studying to become a Graphic Designer/Photographer. I am currently searching for a part-time job where I can apply my education and volunteering experience to a job in fast food industry. Areas of proficiency include Graphics and Photography. In these courses I have learned to see whether or not something appeals to the average eye, and to create aesthetically pleasing images and creations. I have also developed many more skills in these classes such as creativity, being flexible with work, being productive and proficient. I am able to bring knowledge to what appeals to customer with strong backgrounds to show in these courses. For communications, I am trilingual, being able to speak English, Spanish, and Vietnamese. I also able to communicate with others to exchange any ideas and solutions and have volunteer experience that involves many different types of interaction with customers and co-volunteers.


Highlights
  • Reliable and Punctual
  • Providing Well-Thought out solutions
  • Able to work with others
  • Accepting of Responsibility
  • Engaging Personality
  • Creativity
  • Meets deadlines
  • Excellent Multi-tasking
  • Planning and Arranging activities
  • Conversant and fluent in English, Spanish, and Vietnamese
Skills
  • Desktop Publishing Software: Photoshop, Illustrator
  • Active Listening Skills
  • Advanced Problem-Solving
  • Great Organizational Skills
  • Confidence and Empathy
Interests
  • Art
  • Photography
  • Graphic Design
  • Writing
  • Reading
  • Volunteering
Languages

I am able to comfortably speak and write in English. I am also able to speak Spanish, but not as skilled in writing. I am currently in my 3rd year in Spanish Classes, and I was given the opportunity to join the Spanish Honor Society at my school recently. And I can also speak Vietnamese on a fluent level, but I am not able to write in Vietnamese.

Accomplishments
  • Being offered the opportunity to create a graphic design piece for a school event, and having my artwork chosen for the visual.
  • Meeting consistent deadlines with my work in all my classes, including Graphic Design which involves projects every week or so, and being creative to create an original idea to be graded and possibly featured in art shows in the city.
  • Taking part in many volunteering opportunities that span from school activities to outside events.
  • Being chosen to take part in an IT Program at school, where I learn Graphic Design.
Volunteering
Graphic Designer
April 2015 Company Name － City , State

Another volunteering experience that I found to be quite important with my skills and classes that I take is being a graphic designer for a Walk Event for my school. The opportunity for a graphic designer who would design a poster/flier for the Walk for Suicide event was open and I choose to create a design and submit it for the chance to be featured. My responsibilities involved creating a design that would clearly express the beliefs of the Walk for Suicide event, state information such as the event time and address, and to intrigue the eye and to create interest overall. The event was something I believed to be very important so I took my time on creating the design which took a 2 days, with my ability to create and deliver in a timely manner. My design was actually chosen and used on different social medias of the event and was an experience that I believe helped me learn more about time management, deadlines, communication of information while doing something I enjoy.

Cashier/Waiter/Greeter
March 2013 Company Name － City , State

A volunteering experience that I took part in was a Dog Fair back in 2013, it was an opportunity for people to come into the fair and find dogs that they wanted to adopt and also a chance for dog owners to come in with their dogs and participate in Dog races, raffles, and purchase many other dog related things in support of the Dog adoption agency to care for the other dogs that had currently not been adopted yet. My first volunteer job there was a greeter for everyone who had entered the fair, I was to record who came into the park, asking for any donations, and if they wanted to participate in the races or raffles. As the fair days progressed and my skills had shown to improve around the fair goers, I was upgraded to a waiter at many of the stands that were around to sell food. I up-sold the menu items, and beverages to increase the profits that would go towards donations for the dogs. I took the necessary steps to meet customer needs and to resolve any food or service issues. I was able to record the orders, repeat them back in a clear, understandable manner and communicated with the other volunteers. I rotated around, taking on the responsibilities of a cashier, waiter, and greeter to provide the highest service I could give.

Work History
Animal Caretaker
June 2014 to Current City , State
Family Babysitter
May 2013 to May 2015 City , State
",DESIGNER 27000192," VP, PUBLIC RELATIONS ACCOUNT DIRECTOR Professional Summary Dedicated and experienced communications and public relations vice president with a proven track record of success in the areas of food, retail, tourism, technology, science, biotechnology, healthcare, retail, non-profit and government. Media relations expert with history of securing placements in top publications and outlets. Highly regarded for leadership and execution of award winning public relations and integrated marketing campaigns. Skills Work History VP, Public Relations Account Director 09/2006 to Current Company Name – City , State Strategize, direct, manage and oversee day-to-day and long-term communications and public relations activities for high profile accounts such as Ocean City, Md., Department of Tourism, OLD BAY, McCormick & Company, Marble Slab Creamery, Great American Cookies, Pretzelmaker, Hot Dog on a Stick, The Maryland Stem Cell Research Commission, The Maryland Technology Development Corporation, Nobel Learning Communities, Inc., and The Center for Eating Disorders at Sheppard Pratt. Create, execute, and manage local, regional and national integrated marketing, media relations, public relations and branding campaigns that meet specific communications goals. Demonstrate expertise in the areas of written communications, editing, media documents and press kits, feature and speech writing, message points, newsletters, interview coordination, internal and external communications plans, crisis communications and response, website copy and maintenance, marketing collateral pieces, and social media posts. Serve as spokesperson and on-call crisis management and response and strategy expert. Secure placements in consumer and trade media outlets. Tops hits include the front page of USA Today, The Today Show, Studio B with Sheppard Smith, Fox & Friends, Newsweek, and Huffington Post. Pitch, organize and schedule media tours with client spokespeople. Advise and streamline internal communications processes and procedures for clients and offer council for communications best practices. Work with MGH's internal research team to conduct and evaluate quantitative and qualitative research in regard to brand awareness, consumer preferences and behaviors. Lead and manage staff to ensure accuracy in writing, consistent account messaging, and client and media interaction. Recruit, hire and mentor department new hires and oversee the MGH intern program. Play a key role in MGH's new business process including responding to RFPs, meeting with potential clients and presenting ideas and concepts for new business wins. Display department and account leadership and success through swift rise in MGH management structure. Promoted from account coordinator, to account executive, to account manager, to account director to current position (vice president, public relations account director) in eight years. Public Relations and Marketing Coordinator 01/2006 to 08/2006 Company Name – City , State Wrote and drafted press releases, media alerts, pitch letters and articles for Marketing Edge clients. Coordinated correspondence regarding press releases including the scheduling of interviews and appearances. Created advertising taglines, copy, image selection and ad layout for Marketing Edge clients. Charged with the task of handling publicity and marketing efforts for books written by Marketing Edge clients. Included frequent correspondence and contact with the media and major corporations. Drafted proposals for potential Marketing Edge clients in regard to public relations and marketing strategies. Intern 07/2005 Company Name – City , State Worked with the Governor's speech writer developing and writing speaking and briefing points for the Governor's public appearances including important announcements regarding the State of Maryland and press events. Researched in great detail information and details regarding many of the Governors speaking engagements to ensure accuracy and precision in each speech. Developed a keen sense of the Governors writing and language techniques and the ability to reproduce those styles in speeches. Charged with the sole responsibility of creating and organizing a speech archive for the Governor's personal use that followed the span of his political career during terms in the House of Delegates, United States Congress and as Governor of Maryland. Intern 07/2004 Company Name – City , State Researched and provided support on legislative topics that were of interest to the Governor. Wrote policy briefings for the Governor's staff on various legislative topics. Constructed informational binders for the Governor and his policy staff on issues facing the State of Maryland. Included in-depth research, interviews and preparation of materials. Attended weekly meetings and briefing events with the Governor. Intern 10/2000 to 07/2001 Company Name – City , State Assisted with case work regarding constituent problems, requests and concerns. Drafted a speech that the Congressman read in front of the House of Representatives. Worked on the Congressman's campaign for re-election to Congress in 2000. Assisted with paper work and applications for the Congressional Nominations to the National Service Academies. Performed various clerical duties such as filing, answering phones, prepared correspondence dealing with constituent inquires. Education Master of Arts : Strategic Communication December 2006 Villanova University - City , State Master of Arts : Villanova University - City , State Masters of Arts : Strategic Communication 12 2006 - Strategic Communication Graduate Certificates: Graduate Certificate in Public Relations and Journalism : 5 2006 - Bachelors of Arts : Political Science 5 2005 Cum Laude Gettysburg College - City , State Political Science Skills streamline, ad, advertising, branding, business process, clerical, CMS, council, crisis management, crisis communications, client, clients, Edge, editing, filing, front page, Functional, Hot Dog, image, Journalism, layout, leadership, letters, Mac, director, marketing strategies, marketing, marketing collateral, materials, media relations, meetings, mentor, messaging, Excel, Microsoft Outlook, Power Point, 2000, Microsoft Word, newsletters, Operating Systems, organizing, presenting, press kits, press, press releases, processes, proposals, Public Relations, speaking, publicity, qualitative research, read, Research, scheduling, speeches, speech writing, speech, strategy, swift, answering phones, Tops, website, written communications, written, writer, articles Additional Information LEADERSHIP/VOLUNTEER WORK Advisory Board Member of Business Volunteer Unlimited's GIVE Program - Public Relations Co-Chair 2010 Graduate of Business Volunteer Unlimited's GIVE (Getting Involved in Volunteer Experiences) Program Past Board Member and Regular Volunteer at The Baltimore Humane Society - Manager of Volunteer Partnership Program with MGH Baltimore Child Abuse Center (BCAC) - Pro Bono Public Relations Support Volunteer at The SEED School of Maryland Active Member of the Gettysburg College Alumni Association - Baltimore Chapter STANDOUT AWARDS Public Relations Society of America, Maryland ""Best in Show"" Winner, OLD BAY ""Baltimore Bill the Weather Predicting Crab"" Media Stunt (2013) The Maryland Daily Record ""20 in Their Twenties"" Winner, named one of the leading young business professionals in Maryland business and one to watch (2011) Public Relations Society of America ""Bronze Anvil,"" Ocean City, Md., Department of Tourism Press Kit (2008) State of Maryland Governor's Citation, awarded for positive contributions to state government and community (2004) Congressional Award of Recognition, awarded for leadership within the community (2001) ","
VP, PUBLIC RELATIONS ACCOUNT DIRECTOR
Professional Summary
Dedicated and experienced communications and public relations vice president with a proven track record of success in the areas of food, retail, tourism, technology, science, biotechnology, healthcare, retail, non-profit and government. Media relations expert with history of securing placements in top publications and outlets. Highly regarded for leadership and execution of award winning public relations and integrated marketing campaigns.
Skills
Work History
VP, Public Relations Account Director 09/2006 to Current
Company Name – City , State
  • Strategize, direct, manage and oversee day-to-day and long-term communications and public relations activities for high profile accounts such as Ocean City, Md., Department of Tourism, OLD BAY, McCormick & Company, Marble Slab Creamery, Great American Cookies, Pretzelmaker, Hot Dog on a Stick, The Maryland Stem Cell Research Commission, The Maryland Technology Development Corporation, Nobel Learning Communities, Inc., and The Center for Eating Disorders at Sheppard Pratt.
  • Create, execute, and manage local, regional and national integrated marketing, media relations, public relations and branding campaigns that meet specific communications goals.
  • Demonstrate expertise in the areas of written communications, editing, media documents and press kits, feature and speech writing, message points, newsletters, interview coordination, internal and external communications plans, crisis communications and response, website copy and maintenance, marketing collateral pieces, and social media posts.
  • Serve as spokesperson and on-call crisis management and response and strategy expert.
  • Secure placements in consumer and trade media outlets.
  • Tops hits include the front page of USA Today, The Today Show, Studio B with Sheppard Smith, Fox & Friends, Newsweek, and Huffington Post.
  • Pitch, organize and schedule media tours with client spokespeople.
  • Advise and streamline internal communications processes and procedures for clients and offer council for communications best practices.
  • Work with MGH's internal research team to conduct and evaluate quantitative and qualitative research in regard to brand awareness, consumer preferences and behaviors.
  • Lead and manage staff to ensure accuracy in writing, consistent account messaging, and client and media interaction.
  • Recruit, hire and mentor department new hires and oversee the MGH intern program.
  • Play a key role in MGH's new business process including responding to RFPs, meeting with potential clients and presenting ideas and concepts for new business wins.
  • Display department and account leadership and success through swift rise in MGH management structure.
  • Promoted from account coordinator, to account executive, to account manager, to account director to current position (vice president, public relations account director) in eight years.
Public Relations and Marketing Coordinator 01/2006 to 08/2006
Company Name – City , State
  • Wrote and drafted press releases, media alerts, pitch letters and articles for Marketing Edge clients.
  • Coordinated correspondence regarding press releases including the scheduling of interviews and appearances.
  • Created advertising taglines, copy, image selection and ad layout for Marketing Edge clients.
  • Charged with the task of handling publicity and marketing efforts for books written by Marketing Edge clients.
  • Included frequent correspondence and contact with the media and major corporations.
  • Drafted proposals for potential Marketing Edge clients in regard to public relations and marketing strategies.
Intern 07/2005
Company Name – City , State
  • Worked with the Governor's speech writer developing and writing speaking and briefing points for the Governor's public appearances including important announcements regarding the State of Maryland and press events.
  • Researched in great detail information and details regarding many of the Governors speaking engagements to ensure accuracy and precision in each speech.
  • Developed a keen sense of the Governors writing and language techniques and the ability to reproduce those styles in speeches.
  • Charged with the sole responsibility of creating and organizing a speech archive for the Governor's personal use that followed the span of his political career during terms in the House of Delegates, United States Congress and as Governor of Maryland.
Intern 07/2004
Company Name – City , State
  • Researched and provided support on legislative topics that were of interest to the Governor.
  • Wrote policy briefings for the Governor's staff on various legislative topics.
  • Constructed informational binders for the Governor and his policy staff on issues facing the State of Maryland.
  • Included in-depth research, interviews and preparation of materials.
  • Attended weekly meetings and briefing events with the Governor.
Intern 10/2000 to 07/2001
Company Name – City , State
  • Assisted with case work regarding constituent problems, requests and concerns.
  • Drafted a speech that the Congressman read in front of the House of Representatives.
  • Worked on the Congressman's campaign for re-election to Congress in 2000.
  • Assisted with paper work and applications for the Congressional Nominations to the National Service Academies.
  • Performed various clerical duties such as filing, answering phones, prepared correspondence dealing with constituent inquires.
Education
Master of Arts : Strategic Communication December 2006 Villanova University - City , State
Master of Arts : Villanova University - City , State
Masters of Arts : Strategic Communication 12 2006 - Strategic Communication
Graduate Certificates: Graduate Certificate in Public Relations and Journalism : 5 2006 -
Bachelors of Arts : Political Science 5 2005 Cum Laude Gettysburg College - City , State Political Science
Skills
streamline, ad, advertising, branding, business process, clerical, CMS, council, crisis management, crisis communications, client, clients, Edge, editing, filing, front page, Functional, Hot Dog, image, Journalism, layout, leadership, letters, Mac, director, marketing strategies, marketing, marketing collateral, materials, media relations, meetings, mentor, messaging, Excel, Microsoft Outlook, Power Point, 2000, Microsoft Word, newsletters, Operating Systems, organizing, presenting, press kits, press, press releases, processes, proposals, Public Relations, speaking, publicity, qualitative research, read, Research, scheduling, speeches, speech writing, speech, strategy, swift, answering phones, Tops, website, written communications, written, writer, articles
Additional Information
  • LEADERSHIP/VOLUNTEER WORK Advisory Board Member of Business Volunteer Unlimited's GIVE Program - Public Relations Co-Chair 2010 Graduate of Business Volunteer Unlimited's GIVE (Getting Involved in Volunteer Experiences) Program Past Board Member and Regular Volunteer at The Baltimore Humane Society - Manager of Volunteer Partnership Program with MGH Baltimore Child Abuse Center (BCAC) - Pro Bono Public Relations Support Volunteer at The SEED School of Maryland Active Member of the Gettysburg College Alumni Association - Baltimore Chapter STANDOUT AWARDS Public Relations Society of America, Maryland ""Best in Show"" Winner, OLD BAY ""Baltimore Bill the Weather Predicting Crab"" Media Stunt (2013) The Maryland Daily Record ""20 in Their Twenties"" Winner, named one of the leading young business professionals in Maryland business and one to watch (2011) Public Relations Society of America ""Bronze Anvil,"" Ocean City, Md., Department of Tourism Press Kit (2008) State of Maryland Governor's Citation, awarded for positive contributions to state government and community (2004) Congressional Award of Recognition, awarded for leadership within the community (2001)
",PUBLIC-RELATIONS 87867370," SENIOR COMMERCIAL BUSINESS BANKING RELATIONSHIP MANAGER, VP Professional Summary To maximize my exceptional management, retail, business banking and analytical talent, in a capacity that presents sales development and project management opportunities.  Professional Highlights Business Management  Cash Flow Conversation Certified  Treasury Management Business Banking Training Account Manager  Business Finance CCM Training Principals of Banking Laws of Banking Operations Management  Sales Goal Achiever SBA Achiever Customer Service Advocate Managing/Communications Leadership & Training Creative Problem Solving Team Building Mentoring & Coaching Staff Retail & Commercial Banking Efficiency Maximization, Process Improvement Strategic Planning Marketing Development Relationship Growth Business Banking Teller Certification Trainer PNC Accel College Day Recruiter & Presenter Accomplishments Reduced Bank costs by 11% and increased corporate client retention in 1st and 2nd quarter. Developed internal prices improvement as well as external service enhancements to improve client satisfaction. Exceeded Treasury Management Goals each quarter by 115% - 129% 2013 Million Revenue Credit Goal Achiever Managed and supported 16 branches in Montgomery County Exceeded loan gaol by 50% while managing a portfolio of over 100 clients Exceeded branch deposit and profitability goals by 46% Completed and facilitated bank proposals and presentations Experience 06/2016 to Current Senior Commercial Business Banking Relationship Manager, VP Company Name － City , State Responsible for generating and managing profitable loans and deposit portfolios and non- interest income from businesses with annual sales of $1MM- $50MM while developing and retaining long term profitable client relationships. Responsible for the management of an assigned portfolio of business and mixed household accounts. Responsible for generating new fee based revenue from both the credit and non credit ancillary product sales, to include capital market products. I work with commercial businesses with annual revenue over $1MM to include Dealer Finance/Commercial Lending. I am responsible for the Mont- gomery County and DC Market/Region for the profitability, quality and growth of my assigned loan portfolio. I service all commercial business client relationships, including pro- cessing of credit requests. Also responsible for retaining and strengthening current relationships and developing new business through prospecting, Centers of Influence, client referrals. Assessing and using my creativity to provide credit solutions to bank clients. Participates in civic, business and community affairs, county associations and groups to solicit and develop new consumer and small business households for the branch. Responsible for loan performance within the branch pertaining to growth and profitability. I also work with my business partners to drive cross-sales through referrals and to proactively serve the needs of the clients while expand- ing the relationship and growing the overall portfolio. Meeting and exceeding sales goals in lending,,deposits, revenue growth, profitability, and client acquisition. 06/2013 to 05/2016 Sr. Business Banking Treasury Management Officer, Vice President & Senior Business Banker Company Name － City , State A dual role that combined Treasury Management as well as Business Banking duties   Responsible for the sale of Treasury Management services as well as the maintaining of existing businesses within the GWA Region, creating presentations for businesses located within my region on all Treasury Management products as well as developing, creating and implementing training, coaching the development of Business Bankers, Tellers and Financial Sales Consultants regarding the sale of Treasury Management services. Implementing calling program on all new business clients and prospects to offer new Treasury Management products, partner with internal partners to uncover new opportunities as to include; wealth, merchant services and other products offered by PNC Bank.   Responsible for analyzing market conditions, trends and related factors for services. 10/2010 to 06/2013 Commercial Business Banking Relationship Manager, Assistant Vice President Company Name － City , State Responsible for generation and management of a profitable loan and deposit portfolio and non-interest income from businesses with annual sales of $1MM- $25MM through the development and retention of long term, profitable client relationships. Responsible for the management of an assigned portfolio of business and mixed household accounts. Retained and strengthened current relationships and actively developed new business through prospecting, Centers of Influence, client referrals while partnering with internal partners for cross sell opportunities. Responsible for assessing and being creative in providing credit solutions to bank clients. Successful in meeting and exceeding sales goals in deposits, loans, revenue growth, profitability, and client acquisition, also worked with internal partners to drive cross-sales through referrals for deposit opportunities as well as merchant services, lending, treasury management and workplace banking 07/2005 to 10/2010 Senior Business Development Officer Company Name － City , State Identified and sold TFCJ benefits to Select Employee Groups in the Anne Arundel, Prince Georges and Howard County. Developed strategic marketing plans, conducted on- site presentations to employer and their employees, created written proposals and negotiated proposed interest with prospective Companies. Partnered with my branch to uncover new business opportunities for the credit union, while coaching, mentoring and providing leader- ship to the branch branch staff while managing goal setting, reviews, training and staffing. Assisted in the preparation of the business develops annual budget while also managing and developing over 50% of the regions new business. 09/2001 Branch Platform Banker Company Name － City , State Proactively initiaed, developed and managed long term profitable banking relationships while also managing branch operational needs that pertained to employee management, compli- ance and risk, ATM and cash management needs. Working with retail and business clients to develop deposit growth while increasing fee income to the bank. 09/1995 to 08/2001 Cash Management Analyst/Cash Management Officer Company Name － City , State Developed and implemented Cash Management products for the Commercial Real Estate and Business Banking segment, while assisting in the management of large corporate clients for the sale of cash management products. Responsible for developing new cash management clients while retaining existing client relationships. Responsible for viewing cash man- agement transactions, compliance reports and analyzing monthly analysis statements while also monitoring the cash flow of clients using an excel spreadsheet. Managed cash management products while developing a strategic pricing and goal strategy. Cash Management Officer, Assistant Vice President Company Name － City , State Produced and executed various cash management solutions for business clients in the Maryland and DC Regions. Responsible for the sale of Cash Management services as well as the maintaining of existing businesses within the market. Preparing sales presentations, proposals, resolving client issues, managing new small business development while negotiating cash management pricing. Worked with business clients to implement ATM's, while monitoring cash requests, and ATM usage at specific business locations. Reduced Bank costs by 12% Completed more than 50 presentations and proposals. Education University of Phoenix and Fairleigh Dickinson University － City , State 05/2000 B.S : Business Management Business Management Principals of Banking/Laws of Banking Management - Relationship Operations/ Retail Banking/ Business Banking 2018 Business UMUC － City , State , USA Leadership & Professional Affliations - Howard County Academy of Finance Board - Board Member 2010 - Howard County Advisory Board - Board Member 2010 - Certified Business Women's Network - Women Business Advocate 2010 - Howard County Chamber of Commerce 2010 - Montgomery County Chamber of Commerce 2012 - Ambassador Junior Achievement Program 2008 - The Ray Lewis Foundation - Finance Chairperson 2003 - Baltimore 1000 - Financial Seminar Leader 2016 Technical Skills Sales Force, Sales Prism, Ncino, Oracle, Genesis Customer Relationship Management System, Client Product Implementation System (CPI), Siebel Systems, Act System, AS 400, Microsoft Office XP; Excel, PowerPoint, MS Access 2.0, Microsoft Outlook, IBM IS Series, Lotus Notes 4.1, Boss, Fast, AFS, CAPS, Vector 5, Maxaar System, Word Perfect 5.0 & 5.1, Apollo System, Display Write, Office Writer 6.1 & 6.2, Facts, Branch Suite, Base 2000, Bank Pro, Hogan System, Host System, Symitar, SEG Manager, Banker insight, Metavante and Check System. CRT Computer, AT&T Encore telephone system, IBM Compatible PC, PBX, Cash Register, Percs System, AFS System and Rolm Switchboard.  ","
SENIOR COMMERCIAL BUSINESS BANKING RELATIONSHIP MANAGER, VP
Professional Summary
To maximize my exceptional management, retail, business banking and
analytical talent, in a capacity that presents sales development and project management opportunities. 
Professional Highlights
  • Business Management 
  • Cash Flow Conversation Certified 
  • Treasury Management
  • Business Banking Training
  • Account Manager 
  • Business Finance
  • CCM Training
  • Principals of Banking
  • Laws of Banking
  • Operations Management 
  • Sales Goal Achiever
  • SBA Achiever
  • Customer Service Advocate
  • Managing/Communications
  • Leadership & Training
  • Creative Problem Solving
  • Team Building
  • Mentoring & Coaching Staff
  • Retail & Commercial Banking
  • Efficiency Maximization, Process Improvement
  • Strategic Planning
  • Marketing Development
  • Relationship Growth
  • Business Banking Teller Certification Trainer
  • PNC Accel College Day Recruiter & Presenter
Accomplishments
  • Reduced Bank costs by 11% and increased corporate client retention in 1st and 2nd quarter.
  • Developed internal prices improvement as well as external service enhancements to improve client satisfaction.
  • Exceeded Treasury Management Goals each quarter by 115% - 129%
  • 2013 Million Revenue Credit Goal Achiever
  • Managed and supported 16 branches in Montgomery County
  • Exceeded loan gaol by 50% while managing a portfolio of over 100 clients
  • Exceeded branch deposit and profitability goals by 46%
  • Completed and facilitated bank proposals and presentations
Experience
06/2016 to Current
Senior Commercial Business Banking Relationship Manager, VP Company Name － City , State
  • Responsible for generating and managing profitable loans and deposit portfolios and non- interest income from businesses with annual sales of $1MM- $50MM while developing and retaining long term profitable client relationships.
  • Responsible for the management of an assigned portfolio of business and mixed household accounts.
  • Responsible for generating new fee based revenue from both the credit and non credit ancillary product sales, to include capital market products.
  • I work with commercial businesses with annual revenue over $1MM to include Dealer Finance/Commercial Lending.
  • I am responsible for the Mont- gomery County and DC Market/Region for the profitability, quality and growth of my assigned loan portfolio.
  • I service all commercial business client relationships, including pro- cessing of credit requests.
  • Also responsible for retaining and strengthening current relationships and developing new business through prospecting, Centers of Influence, client referrals.
  • Assessing and using my creativity to provide credit solutions to bank clients.
  • Participates in civic, business and community affairs, county associations and groups to solicit and develop new consumer and small business households for the branch.
  • Responsible for loan performance within the branch pertaining to growth and profitability.
  • I also work with my business partners to drive cross-sales through referrals and to proactively serve the needs of the clients while expand- ing the relationship and growing the overall portfolio.
  • Meeting and exceeding sales goals in lending,,deposits, revenue growth, profitability, and client acquisition.
06/2013 to 05/2016
Sr. Business Banking Treasury Management Officer, Vice President & Senior Business Banker Company Name － City , State
  • A dual role that combined Treasury Management as well as Business Banking duties  
  • Responsible for the sale of Treasury Management services as well as the maintaining of existing businesses within the GWA Region, creating presentations for businesses located within my region on all Treasury Management products as well as developing, creating and implementing training, coaching the development of Business Bankers, Tellers and Financial Sales Consultants regarding the sale of Treasury Management services.
  • Implementing calling program on all new business clients and prospects to offer new Treasury Management products, partner with internal partners to uncover new opportunities as to include; wealth, merchant services and other products offered by PNC Bank.  
  • Responsible for analyzing market conditions, trends and related factors for services.
10/2010 to 06/2013
Commercial Business Banking Relationship Manager, Assistant Vice President Company Name － City , State
  • Responsible for generation and management of a profitable loan and deposit portfolio and non-interest income from businesses with annual sales of $1MM- $25MM through the development and retention of long term, profitable client relationships.
  • Responsible for the management of an assigned portfolio of business and mixed household accounts.
  • Retained and strengthened current relationships and actively developed new business through prospecting, Centers of Influence, client referrals while partnering with internal partners for cross sell opportunities.
  • Responsible for assessing and being creative in providing credit solutions to bank clients.
  • Successful in meeting and exceeding sales goals in deposits, loans, revenue growth, profitability, and client acquisition, also worked with internal partners to drive cross-sales through referrals for deposit opportunities as well as merchant services, lending, treasury management and workplace banking
07/2005 to 10/2010
Senior Business Development Officer Company Name － City , State
  • Identified and sold TFCJ benefits to Select Employee Groups in the Anne Arundel, Prince Georges and Howard County.
  • Developed strategic marketing plans, conducted on- site presentations to employer and their employees, created written proposals and negotiated proposed interest with prospective Companies.
  • Partnered with my branch to uncover new business opportunities for the credit union, while coaching, mentoring and providing leader- ship to the branch branch staff while managing goal setting, reviews, training and staffing.
  • Assisted in the preparation of the business develops annual budget while also managing and developing over 50% of the regions new business.
09/2001
Branch Platform Banker Company Name － City , State
  • Proactively initiaed, developed and managed long term profitable banking relationships while also managing branch operational needs that pertained to employee management, compli- ance and risk, ATM and cash management needs.
  • Working with retail and business clients to develop deposit growth while increasing fee income to the bank.
09/1995 to 08/2001
Cash Management Analyst/Cash Management Officer Company Name － City , State
  • Developed and implemented Cash Management products for the Commercial Real Estate and Business Banking segment, while assisting in the management of large corporate clients for the sale of cash management products.
  • Responsible for developing new cash management clients while retaining existing client relationships.
  • Responsible for viewing cash man- agement transactions, compliance reports and analyzing monthly analysis statements while also monitoring the cash flow of clients using an excel spreadsheet.
  • Managed cash management products while developing a strategic pricing and goal strategy.
Cash Management Officer, Assistant Vice President Company Name － City , State
  • Produced and executed various cash management solutions for business clients in the Maryland and DC Regions.
  • Responsible for the sale of Cash Management services as well as the maintaining of existing businesses within the market.
  • Preparing sales presentations, proposals, resolving client issues, managing new small business development while negotiating cash management pricing.
  • Worked with business clients to implement ATM's, while monitoring cash requests, and ATM usage at specific business locations.
  • Reduced Bank costs by 12% Completed more than 50 presentations and proposals.
Education
University of Phoenix and Fairleigh Dickinson University － City , State
05/2000
B.S : Business Management Business Management
Principals of Banking/Laws of Banking Management - Relationship Operations/ Retail Banking/ Business Banking
2018
Business UMUC － City , State , USA
Leadership & Professional Affliations
- Howard County Academy of Finance Board - Board Member 2010
- Howard County Advisory Board - Board Member 2010
- Certified Business Women's Network - Women Business Advocate 2010
- Howard County Chamber of Commerce 2010
- Montgomery County Chamber of Commerce 2012
- Ambassador Junior Achievement Program 2008
- The Ray Lewis Foundation - Finance Chairperson 2003
- Baltimore 1000 - Financial Seminar Leader 2016
Technical Skills
Sales Force, Sales Prism, Ncino, Oracle, Genesis Customer Relationship Management System, Client Product Implementation System (CPI), Siebel Systems, Act System, AS 400, Microsoft Office XP; Excel, PowerPoint, MS Access 2.0, Microsoft Outlook, IBM IS Series, Lotus Notes 4.1, Boss, Fast, AFS, CAPS, Vector 5, Maxaar System, Word Perfect 5.0 & 5.1, Apollo System, Display Write, Office Writer 6.1 & 6.2, Facts, Branch Suite, Base 2000, Bank Pro, Hogan System, Host System, Symitar, SEG Manager, Banker insight, Metavante and Check System.
CRT Computer, AT&T Encore telephone system, IBM Compatible PC, PBX, Cash Register, Percs System, AFS System and Rolm Switchboard. 
",BANKING 39650734," HR ASSISTANT Summary Hard Worker, Dedicated, Detailed Oriented, Experienced, Organized, and Highly Motivated. These are just some of the many attributes in which I possess as an individual. With over 5 years of experience in Human Resource administration and customer service, I have the talent to quickly adapt to new challenges. Within my experience, I focused on benefits administration, payroll, career development and employment law. Highlights Assigned administrative assignments on a daily basis Implemented employee's handbook Processed documentation for employees Conducted employees' performance reviews Managed Employee Scheduling Coordinated with upper level, co-worker and lower level  Teamwork oriented Processed new recruits Processed payroll  Performed background check Managed inventory supplies  Secured new wholesale food purveyor to decrease costs and increase profits Accomplishments Accomplishments at Pho n More Restaurant Managed restaurant financial objectives by developing financing, establishing banking relationships Prepared strategic and annual forecasts and budgets by analyzing variances, initiating corrective actions, and establishing financial controls​ Developed and implemented strategies to increase average meal checks                          Created restaurant business plan by surveying restaurant demand, conferring with people in the community, identifying and evaluating competitors, preparing financial, marketing, and sales projections, analyses, and estimates  ​  ​     Controlled purchases and inventory by meeting with account manager, negotiating prices and contracts, developing preferred supplier lists, reviewing and evaluating usage reports, analyzing variances, taking corrective actions​  ​ Contributed team effort and inspired team members motivation ​​​and provided high level of customer service and maintain a high profile in the day to day operations ​​Handled any complaints or contentious issues that cannot be settled directly by team members and provides a fast solution​  ​ Accomplished in campaign Recycle Program, divide the right trash to the right bin ​ Accomplishments at Dr. Norman G. McKoy​​ & associates Demonstrated success in administrative employee handbook, developing team building programs and corporate policies, job descriptions and management reports​  ​ Organized office documents, patients' charts and organized office woking areas Welcomed new employees to the organization by conducting orientation  Organized employees' document pockets and maintained employees's confidence and protect operation by keeping human resource information confidential Maintained employee information by entering and updating employment and status-change data  Provided payroll information by collecting time and attendance records  Provided secretarial support by entering, formatting, and printing information, organizing work, answering the telephone, relaying messages, maintaining equipment and supplies​​ ​ Experience Company Name City , State HR Assistant 04/2014 to 02/2016 Increased productivity of the physician's office by organizing patients charts and converting them into digital files, which streamline patient maintenance Processed pay roll through Paychex which includes ensured vacation and sick time are tracked in the system, answered payroll questions and facilited resolutions to any payroll errors Processed incoming mails and out going mails Successfully edited the employee handbook to define job descriptions, create office policies, patient managing and proper patient reports Wrote employee handbook covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits information Wrote Standard Operations Procedures Manual (SOPs) detailed every aspect of employee expectations Designed and implement overall recruiting strategy Coordinated with the office manager to recruit the right candidates, administering interviews and conducting background checks Processed documentation and prepared reports relating to personnel activities (staffing, recruitment, training, performance evaluations etc) Identified and reduced business expenses to increase profits by controlling the budget, compares actual results to the budget expectations Company Name City , State General Manager 02/2013 to Current Hostess and waitress 04/2010 to 11/2016 Promoted to interview and recruit new hires in order to sustain longer hours of operation, thus increased company profits Was successful in ensuring the successful integration of new hires by implementing training and compensation structures Ordered foods and supplies for the restaurant, checked and maintained inventory, handling daily accounting and processing payroll Processed cost reduction thought venders and whole sale Increased marketability of the restaurant by designing and creating a new modernized menu Prepared and willing to step up when the restaurant is short of staff or low turn over in order to increase productivity and provide the best service Maintained a great quality and quantity of the foods and restaurant over all Created a Recycle Program by divided the recyclable bin and non- recyclable waste bin Education Bachelor of Arts : Humanities/English 2007 THE UNIVERSITY OF THAI CHAMBER OF COMMERCE , City , Thailand Humanities/English Excelled in Language And Culture, Transportation Management, Critical Reading, Article Writing and Advanced Technical Reading.         ​ Master of Science : Human Resource Management 2014 STRAYER UNIVERSITY , City , State , USA Human Resource Management magna cum laude 3.64 Excelled in Human Resources Law, Management, Ethical, HR Information Systems (HRIS) and Strategic Management Registered for Professional in Human Resources (aPHR) Certification HR Designations: Registering for aPHR (Professional in Human Resources) exam Expect to complete aPHR certification in 2017 Professional Affiliations Enrolling in ongoing training in the areas of compensation and benefits, employee and labor relations, leaves of absence, workers' compensation, workplace safety/security and OSHA Member of Society for Human Resource Management (SHRM) Skills Human Resource Management Skills: Employment Law HR Policies & Procedures Training & Development     Performance Management Employee Relations and Mediation Benefits Administration     Orientation & On-Boarding Organizational Development Staff Life cycle  Computer Skills: HRIS applications (PeopleSoft Enterprise Human Resources) MS Office (Word, Excel, PowerPoint, Access, Outlook) E-Mailing tools-MS Outlook, Windows Outlook, Yahoo and Google     Networking Skills- Job boards and Networking sites  Soft Skills: Professional communication skills and interpersonal skills   Bilingual Thai & English Excellent adaptability in new environments   Hard working, flexible and reliable Honest & Polite   Shape decision making Excellent customer service skills Creative ","
HR ASSISTANT
Summary
Hard Worker, Dedicated, Detailed Oriented, Experienced, Organized, and Highly Motivated. These are just some of the many attributes in which I possess as an individual. With over 5 years of experience in Human Resource administration and customer service, I have the talent to quickly adapt to new challenges. Within my experience, I focused on benefits administration, payroll, career development and employment law.
Highlights
  • Assigned administrative assignments on a daily basis
  • Implemented employee's handbook
  • Processed documentation for employees
  • Conducted employees' performance reviews
  • Managed Employee Scheduling
  • Coordinated with upper level, co-worker and lower level 
  • Teamwork oriented
  • Processed new recruits
  • Processed payroll 
  • Performed background check
  • Managed inventory supplies 
  • Secured new wholesale food purveyor to decrease costs and increase profits
Accomplishments

Accomplishments at Pho n More Restaurant

  • Managed restaurant financial objectives by developing financing, establishing banking relationships
  • Prepared strategic and annual forecasts and budgets by analyzing variances, initiating corrective actions, and establishing financial controls​
  • Developed and implemented strategies to increase average meal checks                         
  • Created restaurant business plan by surveying restaurant demand, conferring with people in the community, identifying and evaluating competitors, preparing financial, marketing, and sales projections, analyses, and estimates  ​  ​    
  • Controlled purchases and inventory by meeting with account manager, negotiating prices and contracts, developing preferred supplier lists, reviewing and evaluating usage reports, analyzing variances, taking corrective actions​  ​
  • Contributed team effort and inspired team members motivation ​​​and provided high level of customer service and maintain a high profile in the day to day operations
  • ​​Handled any complaints or contentious issues that cannot be settled directly by team members and provides a fast solution​  ​
  • Accomplished in campaign Recycle Program, divide the right trash to the right bin
​
Accomplishments at Dr. Norman G. McKoy​​ & associates
  • Demonstrated success in administrative employee handbook, developing team building programs and corporate policies, job descriptions and management reports​  ​
  • Organized office documents, patients' charts and organized office woking areas
  • Welcomed new employees to the organization by conducting orientation 
  • Organized employees' document pockets and maintained employees's confidence and protect operation by keeping human resource information confidential
  • Maintained employee information by entering and updating employment and status-change data 
  • Provided payroll information by collecting time and attendance records 
  • Provided secretarial support by entering, formatting, and printing information, organizing work, answering the telephone, relaying messages, maintaining equipment and supplies​​
​
Experience
Company Name City , State HR Assistant 04/2014 to 02/2016
  • Increased productivity of the physician's office by organizing patients charts and converting them into digital files, which streamline patient maintenance
  • Processed pay roll through Paychex which includes ensured vacation and sick time are tracked in the system, answered payroll questions and facilited resolutions to any payroll errors
  • Processed incoming mails and out going mails
  • Successfully edited the employee handbook to define job descriptions, create office policies, patient managing and proper patient reports
  • Wrote employee handbook covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits information
  • Wrote Standard Operations Procedures Manual (SOPs) detailed every aspect of employee expectations
  • Designed and implement overall recruiting strategy
  • Coordinated with the office manager to recruit the right candidates, administering interviews and conducting background checks
  • Processed documentation and prepared reports relating to personnel activities (staffing, recruitment, training, performance evaluations etc)
  • Identified and reduced business expenses to increase profits by controlling the budget, compares actual results to the budget expectations
Company Name City , State General Manager 02/2013 to Current
Hostess and waitress 04/2010 to 11/2016
  • Promoted to interview and recruit new hires in order to sustain longer hours of operation, thus increased company profits
  • Was successful in ensuring the successful integration of new hires by implementing training and compensation structures
  • Ordered foods and supplies for the restaurant, checked and maintained inventory, handling daily accounting and processing payroll
  • Processed cost reduction thought venders and whole sale
  • Increased marketability of the restaurant by designing and creating a new modernized menu
  • Prepared and willing to step up when the restaurant is short of staff or low turn over in order to increase productivity and provide the best service
  • Maintained a great quality and quantity of the foods and restaurant over all
  • Created a Recycle Program by divided the recyclable bin and non- recyclable waste bin
Education
Bachelor of Arts : Humanities/English 2007 THE UNIVERSITY OF THAI CHAMBER OF COMMERCE , City , Thailand
Humanities/English Excelled in Language And Culture, Transportation Management, Critical Reading, Article Writing and Advanced Technical Reading.        
​
Master of Science : Human Resource Management 2014 STRAYER UNIVERSITY , City , State , USA
  • Human Resource Management magna cum laude 3.64
  • Excelled in Human Resources Law, Management, Ethical, HR Information Systems (HRIS) and Strategic Management
  • Registered for Professional in Human Resources (aPHR) Certification
  • HR Designations: Registering for aPHR (Professional in Human Resources) exam
  • Expect to complete aPHR certification in 2017
Professional Affiliations
  • Enrolling in ongoing training in the areas of compensation and benefits, employee and labor relations, leaves of absence, workers' compensation, workplace safety/security and OSHA
  • Member of Society for Human Resource Management (SHRM)
Skills
Human Resource Management Skills:
  • Employment Law
  • HR Policies & Procedures
  • Training & Development    
  • Performance Management
  • Employee Relations and Mediation
  • Benefits Administration    
  • Orientation & On-Boarding
  • Organizational Development
  • Staff Life cycle 
Computer Skills:
  • HRIS applications (PeopleSoft Enterprise Human Resources)
  • MS Office (Word, Excel, PowerPoint, Access, Outlook)
  • E-Mailing tools-MS Outlook, Windows Outlook, Yahoo and Google    
  • Networking Skills- Job boards and Networking sites 
Soft Skills:
  • Professional communication skills and interpersonal skills  
  • Bilingual Thai & English
  • Excellent adaptability in new environments  
  • Hard working, flexible and reliable
  • Honest & Polite  
  • Shape decision making
  • Excellent customer service skills
  • Creative
",HR 36252245," AVIATION SUPPLY SPECIALISTS Summary To whom it may Concern, With the utmost enthusiasm, I would like to express my interest in your available position. My interest in the medical field has taken me a long way and given me tremendous experience in different fields. I believe that my passion for assisting and interacting with people has given me a strong commitment to the medical field, with the patients interest at heart this makes me an ideal candidate to join the team. As a candidate, here's what I could immediately bring to the table: Effectiveness, in my role at your facility, I will also be able to use my abilities and knowledge to accomplish your facilities goal. I have always displayed my careful approach to my job and its duties by being disciplined and passionate. In addition, everything I have engaged in so far has all been driven by my keen interest and dedication. It is this passion that has driven every one of my career decisions thus far. I look forward to contributing my skills and experiences in this position and hope to have the opportunity to speak with you further about how I can be an asset to your team. Sincerely, Owen B Headman Highly skilled retired United States Army Sergeant with over 20 years of military experience in aviation and ammunitions supply management. Seeking a challenging career opportunity in aviation supply administration where my expertise in acquisitions, distribution, and accountability can be effectively applied towards achieving organizational objectives. Highlights Experience Aviation Supply Specialists Company Name Supervised highly technical functions in all areas of aviation supply management to include regulating, coordinating, or otherwise exercising control over all organizational supplies, equipment, and other materials Used automated material management systems to conduct initial planning, provisioning, requirement determination, acquisition and distribution, and ultimate issue for consumption, retention or disposal Performed mission capability (MICAP) verification, reports and processes cannibalization actions. Managed all fiscal accounting and purchasing procedures and ensured compliance with all Federal Acquisition regulations Managed the movement and storage of aviation unique supplies and equipment and ensured proper documentation using United States Government specific data entry systems Procured military and commercial aviation equipment and used expert knowledge of aviation supply management to ensure proper storage and distribution Operated warehouse management systems to include interface procedures, asset accounting functions and financial budgeting formulation Oversaw the handling, storage, and disposal of hazardous materials and ensured compliance with regulatory guidelines Conducted Supply Point inventories, researches and reconciles discrepancies Monitors status of items. Processed local manufacture (LM) MICAPs and corrects discrepancies identified by the GLSC resulting from MICAP Enterprise Supply Solution (ESS) reconciliation. Processes issues, kills, and rejects management notices, status changes and cancellations. Processes Aircraft Document Review (ADR). Manages the DIFM listing, validates/updates DIFM listing with status by processing required transaction as necessary. Performs DIFM reconciliation with both maintenance and supply customers to ensure verification of current status and asset location. Conducts physical reconciliation with the Supply Point monitor to verify detail balances, reconcile out of balance conditions as well as ensures all required transactions have been processed. Establish, maintain and delete bench stocks in coordination with supported activities. Performs other duties as assigned. Hazardous Material and Handling Company Name Hazardous Material and Handling Extensive hazardous materials compliance management experience Excellent familiarity with inventory procedures Strong knowledge of equipment requisitioning and storage Superior knowledge of all applicable local, state and federal safety standards Exceptional field investigative abilities Sound skill in comprehensive report formulation High written and oral communication skills Outstanding research and analytical abilities Assist with material until all unusable waste has been turned over to the Natural Resources Environmental Affairs Office (NREAO). Identify hazardous material by comparison to National Stocks Number (NSN) or suitable substitute. Provided limited assistance on environmental matters applicable to operational hazardous material/hazardous waste turn-in requirements. Inspect material conditions and recommend preservation, modification, laboratory analysis, or disposition. Maintained accurate stock records and schedules.Conducted monthly, quarterly and yearly inventories of warehouse stock.Connected hoses and operated equipment to move liquid materials into and out of storage tanks on vessels.Devised short and long-range action plans to address a wide variety of municipal needs.Implemented a safety surcharge to help fund internal and contracted public safety services. Ammunition Specialist Company Name Ammunition Stock and Control Manager Supervised the receipt, storage, issue, and preparation of ammunition components and explosives valued at approximately five million dollars Supervised ammunition stock control and accounting procedures for surveillance within the operating organization Conducted munitions inspections and tests; performed inspections of containers and vehicles transporting munitions to designated locations Developed and implemented organizational guidelines on standards for ammunitions operations Ensured proper execution of all organizational combat training requiring the use of explosives and ammunitions Severed with distinction in both the United States Marine Corps and Army and retired from the Army with an Honorable rating Maintained 100 % accountability of ammunitions valued at $286 million dollars during a Joint Task Force with the United States and the Honduran military Maintained a 100% accident-free record while assigned as the Ammunition Stock Control Manager. Education High School Diploma 1992 Hudson High School City , State , US Park University City , State 81 Semester Hours University of Maryland University College City , Jp Personal Information Secret Clearance Excellent leadership skills Team building and training Microsoft Office proficient Skills Accounting, ADR, Army, balance, Budgeting, Oral Communication, Data entry, Documentation, Financial, Government, Inventory, Materials, Office, ESS, Monitors, Natural, Enterprise, Organizational, Processes, Purchasing Research, Safety, Sound, Stock Control, Unique, written, SalesSoftware: Salesforce.com,TapScan, Public Relations Software, Bacon's Mediasource, Factiva, Desktop Publishing Software, Photoshop, Illustrator, HTML. Additional Information ADDITIONAL INFORMATION Secret Clearance Excellent leadership skills Team building and training Microsoft Office proficient ","
AVIATION SUPPLY SPECIALISTS
Summary
To whom it may Concern, With the utmost enthusiasm, I would like to express my interest in your available position. My interest in the medical field has taken me a long way and given me tremendous experience in different fields. I believe that my passion for assisting and interacting with people has given me a strong commitment to the medical field, with the patients interest at heart this makes me an ideal candidate to join the team. As a candidate, here's what I could immediately bring to the table: Effectiveness, in my role at your facility, I will also be able to use my abilities and knowledge to accomplish your facilities goal. I have always displayed my careful approach to my job and its duties by being disciplined and passionate. In addition, everything I have engaged in so far has all been driven by my keen interest and dedication. It is this passion that has driven every one of my career decisions thus far. I look forward to contributing my skills and experiences in this position and hope to have the opportunity to speak with you further about how I can be an asset to your team. Sincerely, Owen B Headman Highly skilled retired United States Army Sergeant with over 20 years of military experience in aviation and ammunitions supply management. Seeking a challenging career opportunity in aviation supply administration where my expertise in acquisitions, distribution, and accountability can be effectively applied towards achieving organizational objectives.
Highlights
Experience
Aviation Supply Specialists Company Name
  • Supervised highly technical functions in all areas of aviation supply management to include regulating, coordinating, or otherwise exercising control over all organizational supplies, equipment, and other materials Used automated material management systems to conduct initial planning, provisioning, requirement determination, acquisition and distribution, and ultimate issue for consumption, retention or disposal Performed mission capability (MICAP) verification, reports and processes cannibalization actions.
  • Managed all fiscal accounting and purchasing procedures and ensured compliance with all Federal Acquisition regulations Managed the movement and storage of aviation unique supplies and equipment and ensured proper documentation using United States Government specific data entry systems Procured military and commercial aviation equipment and used expert knowledge of aviation supply management to ensure proper storage and distribution Operated warehouse management systems to include interface procedures, asset accounting functions and financial budgeting formulation Oversaw the handling, storage, and disposal of hazardous materials and ensured compliance with regulatory guidelines Conducted Supply Point inventories, researches and reconciles discrepancies Monitors status of items.
  • Processed local manufacture (LM) MICAPs and corrects discrepancies identified by the GLSC resulting from MICAP Enterprise Supply Solution (ESS) reconciliation.
  • Processes issues, kills, and rejects management notices, status changes and cancellations.
  • Processes Aircraft Document Review (ADR).
  • Manages the DIFM listing, validates/updates DIFM listing with status by processing required transaction as necessary.
  • Performs DIFM reconciliation with both maintenance and supply customers to ensure verification of current status and asset location.
  • Conducts physical reconciliation with the Supply Point monitor to verify detail balances, reconcile out of balance conditions as well as ensures all required transactions have been processed.
  • Establish, maintain and delete bench stocks in coordination with supported activities.
  • Performs other duties as assigned.
Hazardous Material and Handling Company Name

Hazardous Material and Handling Extensive hazardous materials compliance management experience Excellent familiarity with inventory procedures Strong knowledge of equipment requisitioning and storage Superior knowledge of all applicable local, state and federal safety standards Exceptional field investigative abilities Sound skill in comprehensive report formulation High written and oral communication skills Outstanding research and analytical abilities Assist with material until all unusable waste has been turned over to the Natural Resources Environmental Affairs Office (NREAO).

Identify hazardous material by comparison to National Stocks Number (NSN) or suitable substitute.

Provided limited assistance on environmental matters applicable to operational hazardous material/hazardous waste turn-in requirements.

Inspect material conditions and recommend preservation, modification, laboratory analysis, or disposition. Maintained accurate stock records and schedules.Conducted monthly, quarterly and yearly inventories of warehouse stock.Connected hoses and operated equipment to move liquid materials into and out of storage tanks on vessels.Devised short and long-range action plans to address a wide variety of municipal needs.Implemented a safety surcharge to help fund internal and contracted public safety services.
Ammunition Specialist Company Name

Ammunition Stock and Control Manager Supervised the receipt, storage, issue, and preparation of ammunition components and explosives valued at approximately five million dollars Supervised ammunition stock control and accounting procedures for surveillance within the operating organization Conducted munitions inspections and tests; performed inspections of containers and vehicles transporting munitions to designated locations Developed and implemented organizational guidelines on standards for ammunitions operations Ensured proper execution of all organizational combat training requiring the use of explosives and ammunitions Severed with distinction in both the United States Marine Corps and Army and retired from the Army with an Honorable rating Maintained 100 % accountability of ammunitions valued at $286 million dollars during a Joint Task Force with the United States and the Honduran military Maintained a 100% accident-free record while assigned as the Ammunition Stock Control Manager.
Education
High School Diploma 1992 Hudson High School City , State , US
Park University City , State 81 Semester Hours
University of Maryland University College City , Jp
Personal Information
Secret Clearance Excellent leadership skills Team building and training Microsoft Office proficient
Skills

Accounting, ADR, Army, balance, Budgeting, Oral Communication, Data entry, Documentation, Financial, Government, Inventory, Materials, Office, ESS, Monitors, Natural, Enterprise, Organizational, Processes, Purchasing Research, Safety, Sound, Stock Control, Unique, written, SalesSoftware: Salesforce.com,TapScan, Public Relations Software, Bacon's Mediasource, Factiva, Desktop Publishing Software, Photoshop, Illustrator, HTML.


Additional Information
  • ADDITIONAL INFORMATION Secret Clearance Excellent leadership skills Team building and training Microsoft Office proficient
",AVIATION 11551946," SENIOR BUSINESS DEVELOPMENT MANAGER Summary Business development professional experienced in sales management, marketing and applications engineering of filtration and drying systems to the bio-pharmaceuticals, fine chemicals, agro-chemicals, and other industries. Highlights Accomplishments Supercharged sales of high-valued filtration systems to customers in the bio-pharmaceuticals, specialty chemicals, agro-chemicals, and other industries using consultative selling techniques, to consistently achieve 50%+ year-over-year growth with outstanding gross margins (Heinkel) Sales/Application Engineer: provided direct sales and application engineering expertise to users of size-reduction, classifying, mixing and drying equipment as well as down-flow/laminar flow booths and active/passive isolation systems to the specialty chemicals, minerals and other industries. Used consultative sales/relationship-building to generate outstanding bookings each & every year Supercharged sales of high-valued filtration systems to customers in the bio-pharmaceuticals, specialty chemicals, agro-chemicals, and other industries using consultative selling techniques, to consistently achieve 50%+ year-over-year growth with outstanding gross margins (Heinkel). Launched campaign to rebrand company as a leading solution provider in solid-liquid separation. Analyzed complex customer requirements, and developed user requirement specifications (URS). Presented the best solution to customer. Generated new product revenue of $1,750,000 (Heinkel). Consulted on process solutions with high-end battery chemicals manufacturer and engineering firm. Created, confirmed and fine-tuned through testing, the right solution for a demanding requirement. Collaborated closely with customer and engineering firm to design a complete solution package. Obtained over $5.5 million in equipment sales for the company at 25+% gross margins (Heinkel). Developed a 3-year road-map and provided the strategic guidance required to improve financial operations, reduce costs and capitalize on the company's core competencies. Hired/trained inside and outside sales, reps/distributors. Result: ~200% top-line growth at record margins (Heinkel). Developed sales channel from ground up, including identifying, auditing, hiring and training manufacturer's reps. Created/implemented strategic plan to drive product through sales channels. Achieved sales over $ ½ million of new and $6 million of rebuilt centrifuges. (Sanborn) Planned website for content, layout, design, meta/alt tags and SEO (search engine optimization). Developed internet marketing philosophy making website informative, intuitive and interactive. Web site has become major & consistent source of inquiries. (Heinkel, Sanborn). TOM P. PATNAIK Notable Achievements Continued Led cross-functional team to identify customer's unmet needs. Set-up customer focus groups to gather voice-of-customer. Developed ideas, generated concepts, carried out business analysis of new product concept. Developed prototype. Established/ran beta site. Commercialized and launched high-value filtering centrifuge to pharmaceutical and chemical manufacturers. (Ketema) Experience Senior Business Development Manager May 2014 to March 2015 Company Name － City , State responsible for growing engineering services to major Food & Beverage and Chemical clients through strategic alliances, creating new service solutions such as product lifecycle management, asset management, enterprise mobility and Internet of Things, to enhance productivity and reduce cost at client operations. Familiar with various onsite-offshore engagement models. Actively worked with client to scope and propose a dedicated near-shore engineering center. Major clients/targets include: Coca Cola, DuPont, BASF, among others Director, Sales & Marketing April 2011 to May 2014 Company Name － City , State Turned around the sales and profitability of this European manufacturer of centrifuges, filters, dryers and ball valves, for bio-pharmaceuticals, specialty chemicals, agro-chemicals and other industries, by a combination of setting clear strategic direction and smart tactical execution, using direct selling and manufacturer's reps. Used thought leadership, consultative sales and relationship-building to more than double the sales in 2 years, while creating a robust sales funnel for continued growth, by promoting company's reputation and expertise. Sales/Application Engineer June 2007 to April 2011 Company Name － City , State provided direct sales and application engineering expertise to users of size-reduction, classifying, mixing and drying equipment as well as down-flow/laminar flow booths and active/passive isolation systems to the specialty chemicals, minerals and other industries. Used consultative sales/relationship-building to generate outstanding bookings each & every year. Consultant January 2003 to January 2007 Company Name － City , State provided sales, marketing, process and application engineering expertise to users of process equipment in the life-science, chemical, mining, and other industries forthis specialized centrifuge consulting firm. Manager, Sales and Marketing December 1997 to January 2002 Company Name － City , State In charge of sales and marketing management to launch several filtering centrifuge products to pharmaceutical, fine chemical, biotech customers worldwide through strategic planning, sales channel set-up, mar-com planning and event management programs. Set-up design office and manufacturing partner overseas. Provided sales/process expertise, applications and product support. Product Manager April 1993 to November 1997 Company Name － City , State Responsible for filtration equipment sales/marketing to bio-pharmaceutical, chemicals, and other customers. Liaisoned with Swiss partner to launch high-$ filter in US for chromatography resin filtration. Activities: frontline sales/training for customers/reps, develop marketing collateral material, pricing strategy, product positioning, gather competitive information, trade-show participation, among others. Education MBA : Marketing BS & MS (Mech. Engineering), MBA (Marketing). Presentations Business development professional with 20+ years track record of success, growing sales of filter/dryer/centrifuge systems using both direct sales and rep channels in the US, Canada and Mexico. Experienced in developing comprehensive marketing programs and using consultative sales techniques to promote high-valued products/services. An adaptable communicator skilled in creating visibility, engaging prospects, gaining trust and fulfilling their needs by leading presentations to all levels of customer personnel Skills Sales, Marketing, Sales And, Consultative Sales, And Marketing, Marketing Management, Of Sales, Product Support, Strategic Planning, Direct Sales, Engineer, Mixing, Chromatography, Equipment Sales, Filtration, Marketing Collateral, Pricing, Product Manager, Product Positioning, Sales/marketing, Training, Sales In, Selling And, Strategic Direction, The Sales, Thought Leadership, Asset Management, Business Development, Clients, Offshore, Operations, Product Lifecycle, Product Lifecycle Management, Solutions, Auditing, Business Analysis, Developed Sales, Financial Operations, Internet Marketing, Million, Optimization, Outside Sales, Product Concept, Prototype, Prototypes, Sales Channels, Sales For, Sales Of, Search Engine, Search Engine Optimization, Selling Techniques, Seo, Testing, Through Sales, Voice, Mba ","
SENIOR BUSINESS DEVELOPMENT MANAGER
Summary

Business development professional experienced in sales management, marketing and applications engineering of filtration and drying systems to the bio-pharmaceuticals, fine chemicals, agro-chemicals, and other industries.

Highlights
Accomplishments
  • Supercharged sales of high-valued filtration systems to customers in the bio-pharmaceuticals, specialty chemicals, agro-chemicals, and other industries using consultative selling techniques, to consistently achieve 50%+ year-over-year growth with outstanding gross margins (Heinkel)
  • Sales/Application Engineer: provided direct sales and application engineering expertise to users of size-reduction, classifying, mixing and drying equipment as well as down-flow/laminar flow booths and active/passive isolation systems to the specialty chemicals, minerals and other industries. Used consultative sales/relationship-building to generate outstanding bookings each & every year
  • Supercharged sales of high-valued filtration systems to customers in the bio-pharmaceuticals, specialty chemicals, agro-chemicals, and other industries using consultative selling techniques, to consistently achieve 50%+ year-over-year growth with outstanding gross margins (Heinkel).
  • Launched campaign to rebrand company as a leading solution provider in solid-liquid separation. Analyzed complex customer requirements, and developed user requirement specifications (URS). Presented the best solution to customer. Generated new product revenue of $1,750,000 (Heinkel).
  • Consulted on process solutions with high-end battery chemicals manufacturer and engineering firm. Created, confirmed and fine-tuned through testing, the right solution for a demanding requirement. Collaborated closely with customer and engineering firm to design a complete solution package. Obtained over $5.5 million in equipment sales for the company at 25+% gross margins (Heinkel).
  • Developed a 3-year road-map and provided the strategic guidance required to improve financial operations, reduce costs and capitalize on the company's core competencies. Hired/trained inside and outside sales, reps/distributors. Result: ~200% top-line growth at record margins (Heinkel).
  • Developed sales channel from ground up, including identifying, auditing, hiring and training manufacturer's reps. Created/implemented strategic plan to drive product through sales channels. Achieved sales over $ ½ million of new and $6 million of rebuilt centrifuges. (Sanborn)
  • Planned website for content, layout, design, meta/alt tags and SEO (search engine optimization). Developed internet marketing philosophy making website informative, intuitive and interactive. Web site has become major & consistent source of inquiries. (Heinkel, Sanborn). TOM P. PATNAIK Notable Achievements Continued
  • Led cross-functional team to identify customer's unmet needs. Set-up customer focus groups to gather voice-of-customer. Developed ideas, generated concepts, carried out business analysis of new product concept. Developed prototype. Established/ran beta site. Commercialized and launched high-value filtering centrifuge to pharmaceutical and chemical manufacturers. (Ketema)
Experience
Senior Business Development Manager
May 2014 to March 2015 Company Name － City , State

responsible for growing engineering services to major Food & Beverage and Chemical clients through strategic alliances, creating new service solutions such as product lifecycle management, asset management, enterprise mobility and Internet of Things, to enhance productivity and reduce cost at client operations. Familiar with various onsite-offshore engagement models. Actively worked with client to scope and propose a dedicated near-shore engineering center. Major clients/targets include: Coca Cola, DuPont, BASF, among others
Director, Sales & Marketing
April 2011 to May 2014 Company Name － City , State

Turned around the sales and profitability of this European manufacturer of centrifuges, filters, dryers and ball valves, for bio-pharmaceuticals, specialty chemicals, agro-chemicals and other industries, by a combination of setting clear strategic direction and smart tactical execution, using direct selling and manufacturer's reps. Used thought leadership, consultative sales and relationship-building to more than double the sales in 2 years, while creating a robust sales funnel for continued growth, by promoting company's reputation and expertise.
Sales/Application Engineer
June 2007 to April 2011 Company Name － City , State

provided direct sales and application engineering expertise to users of size-reduction, classifying, mixing and drying equipment as well as down-flow/laminar flow booths and active/passive isolation systems to the specialty chemicals, minerals and other industries. Used consultative sales/relationship-building to generate outstanding bookings each & every year.
Consultant
January 2003 to January 2007 Company Name － City , State

provided sales, marketing, process and application engineering expertise to users of process equipment in the life-science, chemical, mining, and other industries forthis specialized centrifuge consulting firm.
Manager, Sales and Marketing
December 1997 to January 2002 Company Name － City , State

In charge of sales and marketing management to launch several filtering centrifuge products to pharmaceutical, fine chemical, biotech customers worldwide through strategic planning, sales channel set-up, mar-com planning and event management programs. Set-up design office and manufacturing partner overseas. Provided sales/process expertise, applications and product support.
Product Manager
April 1993 to November 1997 Company Name － City , State

Responsible for filtration equipment sales/marketing to bio-pharmaceutical, chemicals, and other customers. Liaisoned with Swiss partner to launch high-$ filter in US for chromatography resin filtration. Activities: frontline sales/training for customers/reps, develop marketing collateral material, pricing strategy, product positioning, gather competitive information, trade-show participation, among others.
Education
MBA : Marketing BS & MS (Mech. Engineering), MBA (Marketing).
Presentations
Business development professional with 20+ years track record of success, growing sales of filter/dryer/centrifuge systems using both direct sales and rep channels in the US, Canada and Mexico. Experienced in developing comprehensive marketing programs and using consultative sales techniques to promote high-valued products/services. An adaptable communicator skilled in creating visibility, engaging prospects, gaining trust and fulfilling their needs by leading presentations to all levels of customer personnel
Skills
Sales, Marketing, Sales And, Consultative Sales, And Marketing, Marketing Management, Of Sales, Product Support, Strategic Planning, Direct Sales, Engineer, Mixing, Chromatography, Equipment Sales, Filtration, Marketing Collateral, Pricing, Product Manager, Product Positioning, Sales/marketing, Training, Sales In, Selling And, Strategic Direction, The Sales, Thought Leadership, Asset Management, Business Development, Clients, Offshore, Operations, Product Lifecycle, Product Lifecycle Management, Solutions, Auditing, Business Analysis, Developed Sales, Financial Operations, Internet Marketing, Million, Optimization, Outside Sales, Product Concept, Prototype, Prototypes, Sales Channels, Sales For, Sales Of, Search Engine, Search Engine Optimization, Selling Techniques, Seo, Testing, Through Sales, Voice, Mba
",BUSINESS-DEVELOPMENT 93653247," DIRECTOR OF FINANCE Summary Program Manager / PMO Director Dynamic, versatile, hands-on Program Manager who leads teams to design and implement successful IT projects that align business and IT objectives and deliver rapid results Project Management | Strategic Planning | PMO Management Energetic, trusted, and detail-oriented Senior Program Manager and strategic solutions provider with outstanding project management and conflict management skills. Hand-picked by executive team to turn around underperforming programs; accomplished leader known and respected for leading successful change in projects and building credibility with executive teams and staff. Solutions driver who bridges the gap between business and technology with expertise in managing complex programs and multiple concurrent projects. Directs PMO teams to develop high-quality programs that solve business problems and provide tangible results for enterprise-level financial systems and legacy workflow systems. Conflict Management Turnaround Operations Staffing & Resource Management Risk & Issue Management Financial Modeling & Analysis Agile & Waterfall Methodologies Cost/Benefit Analysis Change Management Stakeholder Management Accomplishments SENIOR FINANCIAL ANALYST / IT PROJECT / PROGRAM CONSULTANT Business Case Management | Sarbanes-Oxley | Process Improvement Directed IT financial planning and analysis for a $120-million department--developed business cases, mitigated risks, and managed forecasting, operations, and budgets. Led all IT audits for Sarbanes-Oxley documentation and testing, as well process improvement initiatives. Improved Project Management processes through the implementation of a new business case template--enhanced project visibility to determine project status for Executive decision-making. Increased financial planning process effectiveness by 35% through the development and implementation of a capital budget cycle that ensured the accuracy and data integrity of all financial transactions. FINANCIAL MANAGEMENT ROLES: Children Toys, Inc. 2005) Directed global planning and analysis for a real estate and IT portfolio of $550-million that included capital investments and post-spending analysis. Minolta Corporation (2004) Managed budgets, forecasting, and business case modeling initiatives for North American operations; improved 120 business processes that boosted productivity levels by 40% in only five months. Light Technologies, Inc.; Sprain, NJ (1995--2003) MANAGER, PROGRAM MANAGEMENT Multibillion-Dollar Budgets | Program Management | Cost Savings Managed all IT planning, forecasting, and business case management for the largest division at Light Technologies--a $5-billion department; directed multibillion-dollar budgets, reporting, investment analysis, metrics development, and software implementation. Captured $70-million in cost savings per year through implementation of a reverse logistics programs--reverse engineered the entire supply chain and reduced inefficiencies. Led initiatives for business cases of more than 350 projects within 80 programs ranging from manufacturing, IT services, to wireless strategy. Pioneered vision and implementation of a new IT financial analysis and internal project tracking process for four large IT departments including Business Communication Services IT, Manufacturing IT, and Services IT. Managed projects with varying levels of complexity and identified and mitigated potential risks; developed requirements, managed change control, and tracked schedules and cost performance while ensuring project activities aligned with business objectives. Early Career: Manager of Planning and Analysis, Phone Global Corporation. Experience Jan 2007 to Jan 2010 Company Name － City , State Led multi-functional technology teams and key contributor and mentor for a PMO office with up to 80 resources; managed development of innovative software systems and applications. Directed all services, resources, and project plans for major scalable enterprise solutions supporting $1.2-billion with unique ability to drive transformational change in both business and technology leadership roles. Provided business analysis for projects of up to $150-million that included requirements, success criteria, milestones, Key Performance indicators (KPIs), and Work Breakdown Structures. DIRECTOR OF FINANCE Jan 2011 to Current Company Name － City , State PMO Start-Up | Contract Management | PMO Management Trusted Financial Executive with CFO- and CIO-level responsibilities; adds transparency to IT and financial operations while adapting financial strategy to organizational goals. Program Manager over all IT projects--manage workloads, define deliverables, hire and mentor resources, conduct performance reviews, and ensure compliance with established PMO processes. Direct business forecasting and financial analysis activities and identify opportunities and risks along with action plans to ensure attainment of financial goals. Spearheaded the development of the first-ever Program Management Office; defined project management processes, including those related to requirements management, change control, and user acceptance testing. Captured 60% savings in projects costs in only five months--reengineered project plan and renegotiated contracts with new vendors; enhanced quality assurance and maintained timelines. Reengineered vendor policy to enhance quality assurance and to identify risks and issues at earlier stages during the project; manage contracts for all IT vendors including website development, hosting, IT operations, and IT applications development. VP Jan 2010 to Jan 2012 Company Name － City , State Off-Shore Project Management | Multimillion-Dollar Budgets | Global PMO Staff Top-performing Program Manager consistently sought out to reengineer troubled projects. Managed PMO staff in a matrix reporting structure consisting of 44 Global Project Managers and a department budget of $15-million. Managed all projects, budgets, and strategic analysis for all programs. Prescribed solutions that provided quick ROI for maximum revenue productivity, service optimization, and system flexibility. Directed programs with up to 70 infrastructure and application projects--implemented vendor and financial strategies that improved project planning and reduced costs by 60% in only five months. Education Master of Business Administration , Business Economics/Finance State University － City , State Business Economics/Finance Bachelor of Science , Finance/Accounting Hoboken State University － City , State Finance/Accounting Skills Budgets, budget, business analysis, contracts, Contract Management, Financial, forecasting and financial, financial operations, functional, leadership, mentor, Office, enterprise, optimization, organizational, performance reviews, processes, Program Management, Project Management, project planning, project plans, quality assurance, quick, reporting, strategy, strategic analysis, unique, website development ","
DIRECTOR OF FINANCE
Summary
Program Manager / PMO Director Dynamic, versatile, hands-on Program Manager who leads teams to design and implement successful IT projects that align business and IT objectives and deliver rapid results Project Management | Strategic Planning | PMO Management Energetic, trusted, and detail-oriented Senior Program Manager and strategic solutions provider with outstanding project management and conflict management skills. Hand-picked by executive team to turn around underperforming programs; accomplished leader known and respected for leading successful change in projects and building credibility with executive teams and staff. Solutions driver who bridges the gap between business and technology with expertise in managing complex programs and multiple concurrent projects. Directs PMO teams to develop high-quality programs that solve business problems and provide tangible results for enterprise-level financial systems and legacy workflow systems. Conflict Management Turnaround Operations Staffing & Resource Management Risk & Issue Management Financial Modeling & Analysis Agile & Waterfall Methodologies Cost/Benefit Analysis Change Management Stakeholder Management
Accomplishments
  • SENIOR FINANCIAL ANALYST / IT PROJECT / PROGRAM CONSULTANT Business Case Management | Sarbanes-Oxley | Process Improvement Directed IT financial planning and analysis for a $120-million department--developed business cases, mitigated risks, and managed forecasting, operations, and budgets.
  • Led all IT audits for Sarbanes-Oxley documentation and testing, as well process improvement initiatives.
  • Improved Project Management processes through the implementation of a new business case template--enhanced project visibility to determine project status for Executive decision-making.
  • Increased financial planning process effectiveness by 35% through the development and implementation of a capital budget cycle that ensured the accuracy and data integrity of all financial transactions.
  • FINANCIAL MANAGEMENT ROLES: Children Toys, Inc.
  • 2005) Directed global planning and analysis for a real estate and IT portfolio of $550-million that included capital investments and post-spending analysis.
  • Minolta Corporation (2004) Managed budgets, forecasting, and business case modeling initiatives for North American operations; improved 120 business processes that boosted productivity levels by 40% in only five months.
  • Light Technologies, Inc.; Sprain, NJ (1995--2003) MANAGER, PROGRAM MANAGEMENT Multibillion-Dollar Budgets | Program Management | Cost Savings Managed all IT planning, forecasting, and business case management for the largest division at Light Technologies--a $5-billion department; directed multibillion-dollar budgets, reporting, investment analysis, metrics development, and software implementation.
  • Captured $70-million in cost savings per year through implementation of a reverse logistics programs--reverse engineered the entire supply chain and reduced inefficiencies.
  • Led initiatives for business cases of more than 350 projects within 80 programs ranging from manufacturing, IT services, to wireless strategy.
  • Pioneered vision and implementation of a new IT financial analysis and internal project tracking process for four large IT departments including Business Communication Services IT, Manufacturing IT, and Services IT.
  • Managed projects with varying levels of complexity and identified and mitigated potential risks; developed requirements, managed change control, and tracked schedules and cost performance while ensuring project activities aligned with business objectives.
  • Early Career: Manager of Planning and Analysis, Phone Global Corporation.
Experience
Jan 2007 to Jan 2010
Company Name － City , State
  • Led multi-functional technology teams and key contributor and mentor for a PMO office with up to 80 resources; managed development of innovative software systems and applications.
  • Directed all services, resources, and project plans for major scalable enterprise solutions supporting $1.2-billion with unique ability to drive transformational change in both business and technology leadership roles.
  • Provided business analysis for projects of up to $150-million that included requirements, success criteria, milestones, Key Performance indicators (KPIs), and Work Breakdown Structures.
DIRECTOR OF FINANCE Jan 2011 to Current
Company Name － City , State
  • PMO Start-Up | Contract Management | PMO Management Trusted Financial Executive with CFO- and CIO-level responsibilities; adds transparency to IT and financial operations while adapting financial strategy to organizational goals.
  • Program Manager over all IT projects--manage workloads, define deliverables, hire and mentor resources, conduct performance reviews, and ensure compliance with established PMO processes.
  • Direct business forecasting and financial analysis activities and identify opportunities and risks along with action plans to ensure attainment of financial goals.
  • Spearheaded the development of the first-ever Program Management Office; defined project management processes, including those related to requirements management, change control, and user acceptance testing.
  • Captured 60% savings in projects costs in only five months--reengineered project plan and renegotiated contracts with new vendors; enhanced quality assurance and maintained timelines.
  • Reengineered vendor policy to enhance quality assurance and to identify risks and issues at earlier stages during the project; manage contracts for all IT vendors including website development, hosting, IT operations, and IT applications development.
VP Jan 2010 to Jan 2012
Company Name － City , State
  • Off-Shore Project Management | Multimillion-Dollar Budgets | Global PMO Staff Top-performing Program Manager consistently sought out to reengineer troubled projects.
  • Managed PMO staff in a matrix reporting structure consisting of 44 Global Project Managers and a department budget of $15-million.
  • Managed all projects, budgets, and strategic analysis for all programs.
  • Prescribed solutions that provided quick ROI for maximum revenue productivity, service optimization, and system flexibility.
  • Directed programs with up to 70 infrastructure and application projects--implemented vendor and financial strategies that improved project planning and reduced costs by 60% in only five months.
Education
Master of Business Administration , Business Economics/Finance State University － City , State Business Economics/Finance
Bachelor of Science , Finance/Accounting Hoboken State University － City , State Finance/Accounting
Skills
Budgets, budget, business analysis, contracts, Contract Management, Financial, forecasting and financial, financial operations, functional, leadership, mentor, Office, enterprise, optimization, organizational, performance reviews, processes, Program Management, Project Management, project planning, project plans, quality assurance, quick, reporting, strategy, strategic analysis, unique, website development
",FINANCE 62312955," R GRAPHIC ARTIST, DESIGNER Focus - Graphic Design / Digital Art Graphic Designer skilled in digital art concepts for print, web and product manufacturing applications. Summary of Qualifications (CAD): Gerber Systems Photoshop, Illustrator, InDesign Microsoft Office Suite Windows & Mac environments ZBrush, Cinema 4D, VUE Self-motivated professional Resourceful researcher Quick learner Broad availability Digital and Manual Illustration Skills Digital Illustration of art concepts for print, fabric and web applications using Adobe Creative Suite. Composition and layout for marketing collateral using InDesign. Manual sketching and mood boarding for look development of characters, live or digital, in accordance with director. 2D Pattern engineering and technical sketching for streetwear and theatrical costumes, using Gerber Computer Aided Design Systems. Experience Graphic Artist, Designer City , State Company Name / Feb 2016 to Current Design album cover art. Design promotional posters and postcards. Created mixed compositions utilizing illustrations and photography to express artist identity and style for web applications. Technical Designer / Patternmaker City , State Company Name / Jan 2000 to May 2015 Managed pattern and grading timelines for stage costumes and cast member uniforms.  Quality assurance and determined Spec guidelines. Problem-solving for sizing and fit challenges. Technical Illustration for PLM documentation. Reduced garment manufacturing cost by over 60% and reduced production lead times by about 50% by creating and enforcing production efficiency standards and reducing waste. Maintained BOMs Design and Patternmaking Assistant City , State Company Name / Mar 1997 to Jun 1999 Refresh and customize theatrical costumes for each play Assist in prop-making and decoration Maintained costume library Freelance Costume Design City , State Company Name / Mar 1997 to Jun 1999 Assisted AFI students in developing character looks for their short film projects Worked closely with director, head designer Education and Training Certificate of Proficiency : Graphic Design / Animation Studio Arts, Ltd. 2016 City , State , USA Computer Aided Design, Lectra / Gerber Systems Art Institute & LA Trade Tech City , State , USA Digital Design, Patternmaking, Grading, and Marker-Making coursework Associate of Arts : Fashion Design Brooks College City , State , USA ","
R
GRAPHIC ARTIST, DESIGNER
Focus - Graphic Design / Digital Art
Graphic Designer skilled in digital art concepts for print, web and product manufacturing applications.
Summary of Qualifications
  • (CAD): Gerber Systems
  • Photoshop, Illustrator, InDesign
  • Microsoft Office Suite
  • Windows & Mac environments
  • ZBrush, Cinema 4D, VUE
  • Self-motivated professional
  • Resourceful researcher
  • Quick learner
  • Broad availability
  • Digital and Manual Illustration
Skills

  • Digital Illustration of art concepts for print, fabric and web applications using Adobe Creative Suite.
  • Composition and layout for marketing collateral using InDesign.
  • Manual sketching and mood boarding for look development of characters, live or digital, in accordance with director.
  • 2D Pattern engineering and technical sketching for streetwear and theatrical costumes, using Gerber Computer Aided Design Systems.
Experience
Graphic Artist, Designer
City , State Company Name / Feb 2016 to Current
  • Design album cover art.
  • Design promotional posters and postcards.
  • Created mixed compositions utilizing illustrations and photography to express artist identity and style for web applications.
Technical Designer / Patternmaker
City , State Company Name / Jan 2000 to May 2015
  • Managed pattern and grading timelines for stage costumes and cast member uniforms.
  •  Quality assurance and determined Spec guidelines.
  • Problem-solving for sizing and fit challenges.
  • Technical Illustration for PLM documentation.
  • Reduced garment manufacturing cost by over 60% and reduced production lead times by about 50% by creating and enforcing production efficiency standards and reducing waste.
  • Maintained BOMs
Design and Patternmaking Assistant
City , State Company Name / Mar 1997 to Jun 1999
  • Refresh and customize theatrical costumes for each play
  • Assist in prop-making and decoration
  • Maintained costume library
Freelance Costume Design
City , State Company Name / Mar 1997 to Jun 1999
  • Assisted AFI students in developing character looks for their short film projects
  • Worked closely with director, head designer
Education and Training
Certificate of Proficiency : Graphic Design / Animation Studio Arts, Ltd. 2016 City , State , USA
Computer Aided Design, Lectra / Gerber Systems Art Institute & LA Trade Tech City , State , USA Digital Design, Patternmaking, Grading, and Marker-Making coursework
Associate of Arts : Fashion Design Brooks College City , State , USA
",DESIGNER 19090468," TECHNICAL IT HEALTHCARE CONSULTANT Professional Summary Experience Technical Consultant building enterprise-class IT systems for a range of industries such as: financial businesses, health-care industry, telecommunication, distribution, manufacturing, transportation and pharmaceutical. Skills Project Management Data Center Migration System Intergration Cloud Computing Services Application Integration & Support Account Management Work History Technical IT Healthcare Consultant Company Name - City , State 04/2014 - Current Design,Build, Test, and Deploy base upon technical requirements of vendor. System installations and maintenance (Window 8 Professional server, desktop, network). Implementation of Medisoft V20 Healthcare Application for Clinical Healthcare Facility. Provided Data conversion from existing system to Medisoft V20. performance tuning and troubleshooting of server, network, desktop. Automation of Backup/Restore. Participate in on-call rotation 24x7. Linux System Administrator Company Name - City , State 10/2012 - 01/2014 Linux Red Hat - configuration, installations, administration, and monitoring twenty IBM Blades with fault tolerant, snapshot, LVM, and selinux. Manage and troubleshoot Linux servers, network, and application issues (Apache, Oracle, Java) System Administration, bash scripting, security, satellite patching, auditing, Unix automation Managing and Administrating automation process utilizing Puppet Automation Tool to implement applications, packages, and upgrades on window and linux environment. TCP/IP networking and troubleshooting and maintain Level 2 and 3 support (24x7). UNIX/LINUX System Administrator Company Name - City , State 04/2010 - 08/2012 Managed, administered, and provided remote troubleshooting and analysis for server/client configuration, TCP/IP networking hardware, protocols, LAN and WAN technologies for over 500 servers running Red Hat version 5.6 and Solaris 9.0 Veritas Cluster Server - maintenance on are group applications in the VCS environment Apache, Tomcat, Web Logic - primary support of all applications using Apache and web logic VMware - Administrator primary support of all applications running VM Oracle Middleware/Database - system administrative support Data Center Migration and Consolidation onto Cloud platform and enables. Open System Technology diverted from IBM mainframe Tools - NetScout, Bib Brother, NGROSS, etc. LVM - crated file systems to match the specifications for UNIX servers System administration, scripting, security, patching, auditing, Unix automation PCI Compliance Patching - primary support of all system and application patching for UNIX, Linus, Windows, Solaris System monitoring and alerting tools; Maintain Level 2 and 3 support (24x7) DNS, NIS, NFS, Good Documentation skills Entry level experience with Puppet Automation Tool Jumpstart, kickstart , Manage a highly distributed global network of server. HP-System Administrator Company Name - City , State 02/2007 - 03/2010 This position requires the maintenance and support of over 900 servers running HP-UX 9, 10, 11i, and linux servers. MC/Service Guard - configuration and maintenance on the exiting service guard clusters for the Oracle databases Ignite-UX - configuration, install and support for DR and build HP-UX Linux Red Hat - configuration and installations of Red Hat version 5.3 on IBM Blades, HP Blades and Dell Blades Superdome - created new Vpar partitions and maintenance on the existing Scripting - write shell scripts to perform monitoring and daily maintenance of the applications and operating systems Disaster Recovery - planning, implementing and documenting LVM - manage physical disks, luns, file systems and volume groups Analyze technical and business requirements/Engineering design and layout Application maintenance and support for Highly Critical Application. HP-UX System Administrator Company Name - City , State 01/1995 - 02/2007 This position required the maintenance and support of over 1000 HP-UX servers running HP-UX versions 10.20 and 11.X. Performed all system administration functions on the HP-UX server for the crisis management team Superdome - SM, maintenance, patches and upgrades HP_UX System Performance - provided technical solutions to customers and high level support organizations within Hewlett Packard to increase system performance Veritas Clustering - primary support and implemented VCS Clustering Disaster Recovery - perform, document and maintain DR procedure and guideline for Off-site DR drills KVM -created file systems to match the specifications for UNIX servers Korn Shell scripting, security, auditing, UNIX Automation PCI Compliance Patching - primary support of all systems. Education Bachelor of Science : Accounting and Computer Science Georgia State University - City , State 1987 Hewlett Packard Corporation HP-Unix Training and Support IBM Corporation Disaster Recover Certification : Recipient of Mathematic Scholarship to Texas Southern University Technical Certification in IT Technology - Sponsor by Ford Motor Aerospace and Technology Division : Programming and Computer Science Georgia Tech Institute - City , State 1990 Technical IT Certification : Programming and Technology Georgia Tech Institute - City , State 1992 Certifications Deploy Hadoop Cluster . Configuration and Performance Tuning Load Data and Run Application . Monitoring and Troubleshooting Provide Technical Assistance in Administration and Automation Hardware: IBM Blade Technology, HP Blade, Cisco UCS Blade Technology, Dell Technology, HP Servers, Skills administrative support, Apache, auditing, Automation, Backup, bash, Cisco, Clustering, Hardware, Consultant, crisis management, client, Data conversion, databases, Database, Dell, DHCP, Disaster Recovery, Disaster Recovery - planning, DNS, Documentation, FTP, Hewlett Packard, HP, HP-UX, HP-UX 9, UX, HP Servers, IBM, IBM mainframe, Java, Korn Shell, LAN, layout, Linux, Logic, Managing, Medisoft, mail, Windows, window, Window 8, Middleware, Migration, network, NFS, NIS, operating systems, Oracle, PCI, protocols, Red Hat, servers, scripting, shell scripts, SNMP, Solaris 9.0, Solaris, System Administration, TCP/IP networking, Technical Assistance, Tomcat, troubleshoot, Troubleshooting, HP-Unix, UNIX, UNIX servers, upgrades, Veritas Cluster Server, Veritas Clustering, VM, WAN ","
TECHNICAL IT HEALTHCARE CONSULTANT
Professional Summary
Experience Technical Consultant building enterprise-class IT systems for a range of industries such as: financial businesses, health-care industry, telecommunication, distribution, manufacturing, transportation and pharmaceutical.
Skills
Project Management

Data Center Migration

System Intergration
 Cloud Computing Services

Application Integration & Support

Account Management
Work History
Technical IT Healthcare Consultant Company Name - City , State 04/2014 - Current
  • Design,Build, Test, and Deploy base upon technical requirements of vendor.
  • System installations and maintenance (Window 8 Professional server, desktop, network).
  • Implementation of Medisoft V20 Healthcare Application for Clinical Healthcare Facility.
  • Provided Data conversion from existing system to Medisoft V20.
  • performance tuning and troubleshooting of server, network, desktop.
  • Automation of Backup/Restore.
  • Participate in on-call rotation 24x7.
Linux System Administrator Company Name - City , State 10/2012 - 01/2014
  • Linux Red Hat - configuration, installations, administration, and monitoring twenty IBM Blades with fault tolerant, snapshot, LVM, and selinux.
  • Manage and troubleshoot Linux servers, network, and application issues (Apache, Oracle, Java) System Administration, bash scripting, security, satellite patching, auditing, Unix automation Managing and Administrating automation process utilizing Puppet Automation Tool to implement applications, packages, and upgrades on window and linux environment.
  • TCP/IP networking and troubleshooting and maintain Level 2 and 3 support (24x7).
UNIX/LINUX System Administrator Company Name - City , State 04/2010 - 08/2012
  • Managed, administered, and provided remote troubleshooting and analysis for server/client configuration, TCP/IP networking hardware, protocols, LAN and WAN technologies for over 500 servers running Red Hat version 5.6 and Solaris 9.0 Veritas Cluster Server - maintenance on are group applications in the VCS environment Apache, Tomcat, Web Logic - primary support of all applications using Apache and web logic VMware - Administrator primary support of all applications running VM Oracle Middleware/Database - system administrative support Data Center Migration and Consolidation onto Cloud platform and enables.
  • Open System Technology diverted from IBM mainframe Tools - NetScout, Bib Brother, NGROSS, etc.
  • LVM - crated file systems to match the specifications for UNIX servers System administration, scripting, security, patching, auditing, Unix automation PCI Compliance Patching - primary support of all system and application patching for UNIX, Linus, Windows, Solaris System monitoring and alerting tools; Maintain Level 2 and 3 support (24x7) DNS, NIS, NFS, Good Documentation skills Entry level experience with Puppet Automation Tool Jumpstart, kickstart , Manage a highly distributed global network of server.
HP-System Administrator Company Name - City , State 02/2007 - 03/2010
  • This position requires the maintenance and support of over 900 servers running HP-UX 9, 10, 11i, and linux servers.
  • MC/Service Guard - configuration and maintenance on the exiting service guard clusters for the Oracle databases Ignite-UX - configuration, install and support for DR and build HP-UX Linux Red Hat - configuration and installations of Red Hat version 5.3 on IBM Blades, HP Blades and Dell Blades Superdome - created new Vpar partitions and maintenance on the existing Scripting - write shell scripts to perform monitoring and daily maintenance of the applications and operating systems Disaster Recovery - planning, implementing and documenting LVM - manage physical disks, luns, file systems and volume groups Analyze technical and business requirements/Engineering design and layout Application maintenance and support for Highly Critical Application.
HP-UX System Administrator Company Name - City , State 01/1995 - 02/2007
  • This position required the maintenance and support of over 1000 HP-UX servers running HP-UX versions 10.20 and 11.X.
  • Performed all system administration functions on the HP-UX server for the crisis management team Superdome - SM, maintenance, patches and upgrades HP_UX System Performance - provided technical solutions to customers and high level support organizations within Hewlett Packard to increase system performance Veritas Clustering - primary support and implemented VCS Clustering Disaster Recovery - perform, document and maintain DR procedure and guideline for Off-site DR drills KVM -created file systems to match the specifications for UNIX servers Korn Shell scripting, security, auditing, UNIX Automation PCI Compliance Patching - primary support of all systems.
Education
Bachelor of Science : Accounting and Computer Science Georgia State University - City , State 1987

Hewlett Packard Corporation HP-Unix Training and Support IBM Corporation Disaster Recover Certification :
  • Recipient of Mathematic Scholarship to Texas Southern University
Technical Certification in IT Technology - Sponsor by Ford Motor Aerospace and Technology Division : Programming and Computer Science Georgia Tech Institute - City , State 1990
Technical IT Certification : Programming and Technology Georgia Tech Institute - City , State 1992
Certifications
Deploy Hadoop Cluster . Configuration and Performance Tuning Load Data and Run Application . Monitoring and Troubleshooting Provide Technical Assistance in Administration and Automation Hardware: IBM Blade Technology, HP Blade, Cisco UCS Blade Technology, Dell Technology, HP Servers,
Skills
administrative support, Apache, auditing, Automation, Backup, bash, Cisco, Clustering, Hardware, Consultant, crisis management, client, Data conversion, databases, Database, Dell, DHCP, Disaster Recovery, Disaster Recovery - planning, DNS, Documentation, FTP, Hewlett Packard, HP, HP-UX, HP-UX 9, UX, HP Servers, IBM, IBM mainframe, Java, Korn Shell, LAN, layout, Linux, Logic, Managing, Medisoft, mail, Windows, window, Window 8, Middleware, Migration, network, NFS, NIS, operating systems, Oracle, PCI, protocols, Red Hat, servers, scripting, shell scripts, SNMP, Solaris 9.0, Solaris, System Administration, TCP/IP networking, Technical Assistance, Tomcat, troubleshoot, Troubleshooting, HP-Unix, UNIX, UNIX servers, upgrades, Veritas Cluster Server, Veritas Clustering, VM, WAN
",HEALTHCARE 78114950," CONSTRUCTION SUPERINTENDENT Professional Summary More than 26 years in construction supervision including accurate takeoffs, estimating, budgeting, contracting, Purchasing and invoicing. Experience in full on-site construction management and land development; effectively schedule, monitor and inspect all work from mobilization to completion. Work with architects, engineers, developers, contractors, inspectors, city officials, designers. Experienced in all phases of building commercial and residential. Veteran Superintendent well-versed in preparing and interpreting graphs, charts and maps to create practical schedules for new construction projects. Skills Subcontractor supervision Construction materials knowledge Blueprint interpretation Good communication skills Strong team player Good multi-task Supervisory experience Works well independently Commercial site supervision Prolog experience Construction Scheduling experienced in P3, sure track Commercial construction Project management skills Power and hand tools Computer proficient Work History Construction Superintendent , 07/2017 to Current Company Name – City , State Assisted in budgeting, bidding and the award of subcontractors. Scheduled subcontractors, consultants, and vendors to ensure timely completion of projects. Coordinated required inspections with local jurisdictions. Coordinated required inspections with local jurisdictions. Followed standards and procedures to maintain safe work environment. Operated wide variety of equipment including power saws, sanders, grinders, cranes drill press, forklift and basic hand tools. Followed company procedures to maintain work environment in a neat and orderly condition. Loaded and unloaded building materials used for construction. Implemented changes requested by designers, owners or inspectors. Accurately read, understood, and carried out written instructions. Owner -Operator , 04/2006 to 05/2017 Company Name – City , State Responsible for job-site performance and contract completion in accordance with the contract documents for Commercial Tenant Improvements. Work in the foreclosure markets with the Leading Banks and Local Brokers. Manage and Maintained up to 1250 homes, for a fiscal year. Review plans and specs during the schematic design of pre-construction. Coordinate utility service providers per project schedules. Obtain building and specialty permits from local jurisdictional agencies. Conduct weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. Perform regular job site observations to provide direction for all general contractor personnel. Digitally archive weekly progress and technical photographs of all assigned projects. Prepare and followed through on all required punch lists. Oversee the entire building turnover process, while enhancing communication between all construction management. Prepare regular interval progress reports. Avoid construction delays by efficiently following through with all site inspections in a timely manner. Schedule all contractors and materials deliveries. Train and promoted continued education for all on-site crew members. Project Manager/Superintendent , 07/2002 to 12/2005 Company Name – City , State Responsible for all contracts for Saint Agnes Medical Center North Wing Expansion. Handled all payment application and change orders. Scheduled and monitored all prime trade contractor's meetings; coordinated submittal's and substitution requests. Maintain budgets, process invoices and control overhead costs. Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. Performed regular job site observations to provide direction for all general contractor personnel. Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives. Reported the quality of performance on site to all site construction managers. Operations Manager , 06/2002 to 03/2003 Company Name – City , State Responsible for all operations of the warehouse, Installations of 22 million in systems furniture. Scheduled, monitored and inspected all work from start to customer orientation. Maintained budgets, processed invoices and controlled overhead costs. Offered technical assistance to service providers. Scheduled all contractors and materials deliveries. Project Manager , 08/1999 to 04/2002 Company Name – City , State Responsible for scheduling, monitoring overseeing all aspects of the project. Worked with owners directly. Maintained Budget processed Invoices and Billings. Worked in both Private and Public projects. Performed customer service and orientations in a professional manner. Commercial valued up to $50 million., Project Size - 22.5 MillionGottschalks Inc. Gottschalks Expansion of 27 StoresPerformed remodels to 27 newly added store in Oregon, Washington, Idaho, Nevada and Alaska. Constructionconsisted of demo if existing, Metal Stud Framing, Lath and Plaster. Construction took 11 month to completed and was completed on time, within budget with no claims. Position Held - Project Manager Project Size - 48.5 Million. Superintendent / Project Engineer , 08/1991 to 03/1999 Company Name – City , State Budgeted and contracted work on Butler Building, Tilt Ups and Wood Frame projects. Scheduled, monitored all work in progress worked with Project Manager. Worked in all phases of project. Helped with Budget Control, Billings, Invoices. Apprentice Carpenter, Journeyman Carpenter , 08/1986 to 04/1991 Company Name – City , State Rough Framing, Form Work, Roofing systems, General Cleanup. 1990- 1992. Reading Plans, Layout, Surveying, Setup crews for work loads. Finish work, electrical, plumbing rough-in and top out. Education Completed apprenticeship school obtained Journeyman certification: : 1990 H. s. Diploma : 1983 North Monterey High School - City , State Certifications General Contractor License# 961804EPA Accreditation # 18717Certified Open Water Diver (PADI)Certified Jump MasterCommunity InvolvementBoy Scouts of America Skills Subcontractor supervision Construction materials knowledge Blueprint interpretation Good communication skills Strong team player Good multi-task Supervisory experience Works well independently Commercial site supervision Prolog experience Construction Scheduling experienced in P3, sure track Commercial construction Project management skills Power and hand tools Computer proficient Work History Construction Superintendent , 07/2017 to Current Company Name – City , State Assisted in budgeting, bidding and the award of subcontractors. Scheduled subcontractors, consultants, and vendors to ensure timely completion of projects. Coordinated required inspections with local jurisdictions. Coordinated required inspections with local jurisdictions. Followed standards and procedures to maintain safe work environment. Operated wide variety of equipment including power saws, sanders, grinders, cranes drill press, forklift and basic hand tools. Followed company procedures to maintain work environment in a neat and orderly condition. Loaded and unloaded building materials used for construction. Implemented changes requested by designers, owners or inspectors. Accurately read, understood, and carried out written instructions. Owner -Operator , 04/2006 to 05/2017 Company Name – City , State Responsible for job-site performance and contract completion in accordance with the contract documents for Commercial Tenant Improvements. Work in the foreclosure markets with the Leading Banks and Local Brokers. Manage and Maintained up to 1250 homes, for a fiscal year. Review plans and specs during the schematic design of pre-construction. Coordinate utility service providers per project schedules. Obtain building and specialty permits from local jurisdictional agencies. Conduct weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. Perform regular job site observations to provide direction for all general contractor personnel. Digitally archive weekly progress and technical photographs of all assigned projects. Prepare and followed through on all required punch lists. Oversee the entire building turnover process, while enhancing communication between all construction management. Prepare regular interval progress reports. Avoid construction delays by efficiently following through with all site inspections in a timely manner. Schedule all contractors and materials deliveries. Train and promoted continued education for all on-site crew members. Project Manager/Superintendent , 07/2002 to 12/2005 Company Name – City , State Responsible for all contracts for Saint Agnes Medical Center North Wing Expansion. Handled all payment application and change orders. Scheduled and monitored all prime trade contractor's meetings; coordinated submittal's and substitution requests. Maintain budgets, process invoices and control overhead costs. Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. Performed regular job site observations to provide direction for all general contractor personnel. Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives. Reported the quality of performance on site to all site construction managers. Operations Manager , 06/2002 to 03/2003 Company Name – City , State Responsible for all operations of the warehouse, Installations of 22 million in systems furniture. Scheduled, monitored and inspected all work from start to customer orientation. Maintained budgets, processed invoices and controlled overhead costs. Offered technical assistance to service providers. Scheduled all contractors and materials deliveries. Project Manager , 08/1999 to 04/2002 Company Name – City , State Responsible for scheduling, monitoring overseeing all aspects of the project. Worked with owners directly. Maintained Budget processed Invoices and Billings. Worked in both Private and Public projects. Performed customer service and orientations in a professional manner. Commercial valued up to $50 million., Project Size - 22.5 MillionGottschalks Inc. Gottschalks Expansion of 27 StoresPerformed remodels to 27 newly added store in Oregon, Washington, Idaho, Nevada and Alaska. Constructionconsisted of demo if existing, Metal Stud Framing, Lath and Plaster. Construction took 11 month to completed and was completed on time, within budget with no claims. Position Held - Project Manager Project Size - 48.5 Million. Superintendent / Project Engineer , 08/1991 to 03/1999 Company Name – City , State Budgeted and contracted work on Butler Building, Tilt Ups and Wood Frame projects. Scheduled, monitored all work in progress worked with Project Manager. Worked in all phases of project. Helped with Budget Control, Billings, Invoices. Apprentice Carpenter, Journeyman Carpenter , 08/1986 to 04/1991 Company Name – City , State Rough Framing, Form Work, Roofing systems, General Cleanup. 1990- 1992. Reading Plans, Layout, Surveying, Setup crews for work loads. Finish work, electrical, plumbing rough-in and top out. ","
CONSTRUCTION SUPERINTENDENT
Professional Summary

More than 26 years in construction supervision including accurate takeoffs, estimating, budgeting, contracting, Purchasing and invoicing. Experience in full on-site construction management and land development; effectively schedule, monitor and inspect all work from mobilization to completion. Work with architects, engineers, developers, contractors, inspectors, city officials, designers. Experienced in all phases of building commercial and residential. Veteran Superintendent well-versed in preparing and interpreting graphs, charts and maps to create practical schedules for new construction projects.

Skills
  • Subcontractor supervision
  • Construction materials knowledge
  • Blueprint interpretation
  • Good communication skills
  • Strong team player
  • Good multi-task
  • Supervisory experience
  • Works well independently
  • Commercial site supervision
  • Prolog experience
  • Construction Scheduling experienced in P3, sure track
  • Commercial construction
  • Project management skills
  • Power and hand tools
  • Computer proficient
Work History
Construction Superintendent , 07/2017 to Current
Company Name – City , State
  • Assisted in budgeting, bidding and the award of subcontractors.
  • Scheduled subcontractors, consultants, and vendors to ensure timely completion of projects.
  • Coordinated required inspections with local jurisdictions.
  • Coordinated required inspections with local jurisdictions.
  • Followed standards and procedures to maintain safe work environment.
  • Operated wide variety of equipment including power saws, sanders, grinders, cranes drill press, forklift and basic hand tools.
  • Followed company procedures to maintain work environment in a neat and orderly condition.
  • Loaded and unloaded building materials used for construction.
  • Implemented changes requested by designers, owners or inspectors.
  • Accurately read, understood, and carried out written instructions.
Owner -Operator , 04/2006 to 05/2017
Company Name – City , State
  • Responsible for job-site performance and contract completion in accordance with the contract documents for Commercial Tenant Improvements.
  • Work in the foreclosure markets with the Leading Banks and Local Brokers.
  • Manage and Maintained up to 1250 homes, for a fiscal year.
  • Review plans and specs during the schematic design of pre-construction.
  • Coordinate utility service providers per project schedules.
  • Obtain building and specialty permits from local jurisdictional agencies.
  • Conduct weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues.
  • Perform regular job site observations to provide direction for all general contractor personnel.
  • Digitally archive weekly progress and technical photographs of all assigned projects.
  • Prepare and followed through on all required punch lists.
  • Oversee the entire building turnover process, while enhancing communication between all construction management.
  • Prepare regular interval progress reports.
  • Avoid construction delays by efficiently following through with all site inspections in a timely manner.
  • Schedule all contractors and materials deliveries.
  • Train and promoted continued education for all on-site crew members.
Project Manager/Superintendent , 07/2002 to 12/2005
Company Name – City , State
  • Responsible for all contracts for Saint Agnes Medical Center North Wing Expansion.
  • Handled all payment application and change orders.
  • Scheduled and monitored all prime trade contractor's meetings; coordinated submittal's and substitution requests.
  • Maintain budgets, process invoices and control overhead costs.
  • Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues.
  • Performed regular job site observations to provide direction for all general contractor personnel.
  • Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives.
  • Reported the quality of performance on site to all site construction managers.
Operations Manager , 06/2002 to 03/2003
Company Name – City , State
  • Responsible for all operations of the warehouse, Installations of 22 million in systems furniture.
  • Scheduled, monitored and inspected all work from start to customer orientation.
  • Maintained budgets, processed invoices and controlled overhead costs.
  • Offered technical assistance to service providers.
  • Scheduled all contractors and materials deliveries.
Project Manager , 08/1999 to 04/2002
Company Name – City , State
  • Responsible for scheduling, monitoring overseeing all aspects of the project.
  • Worked with owners directly.
  • Maintained Budget processed Invoices and Billings.
  • Worked in both Private and Public projects.
  • Performed customer service and orientations in a professional manner.
  • Commercial valued up to $50 million., Project Size - 22.5 MillionGottschalks Inc.
  • Gottschalks Expansion of 27 StoresPerformed remodels to 27 newly added store in Oregon, Washington, Idaho, Nevada and Alaska.
  • Constructionconsisted of demo if existing, Metal Stud Framing, Lath and Plaster.
  • Construction took 11 month to completed and was completed on time, within budget with no claims.
  • Position Held - Project Manager Project Size - 48.5 Million.
Superintendent / Project Engineer , 08/1991 to 03/1999
Company Name – City , State
  • Budgeted and contracted work on Butler Building, Tilt Ups and Wood Frame projects.
  • Scheduled, monitored all work in progress worked with Project Manager.
  • Worked in all phases of project.
  • Helped with Budget Control, Billings, Invoices.
Apprentice Carpenter, Journeyman Carpenter , 08/1986 to 04/1991
Company Name – City , State
  • Rough Framing, Form Work, Roofing systems, General Cleanup.
  • 1990- 1992.
  • Reading Plans, Layout, Surveying, Setup crews for work loads.
  • Finish work, electrical, plumbing rough-in and top out.
Education
Completed apprenticeship school obtained Journeyman certification: : 1990
H. s. Diploma : 1983
North Monterey High School - City , State
Certifications
General Contractor License# 961804EPA Accreditation # 18717Certified Open Water Diver (PADI)Certified Jump MasterCommunity InvolvementBoy Scouts of America
Skills
  • Subcontractor supervision
  • Construction materials knowledge
  • Blueprint interpretation
  • Good communication skills
  • Strong team player
  • Good multi-task
  • Supervisory experience
  • Works well independently
  • Commercial site supervision
  • Prolog experience
  • Construction Scheduling experienced in P3, sure track
  • Commercial construction
  • Project management skills
  • Power and hand tools
  • Computer proficient
Work History
Construction Superintendent , 07/2017 to Current
Company Name – City , State
  • Assisted in budgeting, bidding and the award of subcontractors.
  • Scheduled subcontractors, consultants, and vendors to ensure timely completion of projects.
  • Coordinated required inspections with local jurisdictions.
  • Coordinated required inspections with local jurisdictions.
  • Followed standards and procedures to maintain safe work environment.
  • Operated wide variety of equipment including power saws, sanders, grinders, cranes drill press, forklift and basic hand tools.
  • Followed company procedures to maintain work environment in a neat and orderly condition.
  • Loaded and unloaded building materials used for construction.
  • Implemented changes requested by designers, owners or inspectors.
  • Accurately read, understood, and carried out written instructions.
Owner -Operator , 04/2006 to 05/2017
Company Name – City , State
  • Responsible for job-site performance and contract completion in accordance with the contract documents for Commercial Tenant Improvements.
  • Work in the foreclosure markets with the Leading Banks and Local Brokers.
  • Manage and Maintained up to 1250 homes, for a fiscal year.
  • Review plans and specs during the schematic design of pre-construction.
  • Coordinate utility service providers per project schedules.
  • Obtain building and specialty permits from local jurisdictional agencies.
  • Conduct weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues.
  • Perform regular job site observations to provide direction for all general contractor personnel.
  • Digitally archive weekly progress and technical photographs of all assigned projects.
  • Prepare and followed through on all required punch lists.
  • Oversee the entire building turnover process, while enhancing communication between all construction management.
  • Prepare regular interval progress reports.
  • Avoid construction delays by efficiently following through with all site inspections in a timely manner.
  • Schedule all contractors and materials deliveries.
  • Train and promoted continued education for all on-site crew members.
Project Manager/Superintendent , 07/2002 to 12/2005
Company Name – City , State
  • Responsible for all contracts for Saint Agnes Medical Center North Wing Expansion.
  • Handled all payment application and change orders.
  • Scheduled and monitored all prime trade contractor's meetings; coordinated submittal's and substitution requests.
  • Maintain budgets, process invoices and control overhead costs.
  • Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues.
  • Performed regular job site observations to provide direction for all general contractor personnel.
  • Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives.
  • Reported the quality of performance on site to all site construction managers.
Operations Manager , 06/2002 to 03/2003
Company Name – City , State
  • Responsible for all operations of the warehouse, Installations of 22 million in systems furniture.
  • Scheduled, monitored and inspected all work from start to customer orientation.
  • Maintained budgets, processed invoices and controlled overhead costs.
  • Offered technical assistance to service providers.
  • Scheduled all contractors and materials deliveries.
Project Manager , 08/1999 to 04/2002
Company Name – City , State
  • Responsible for scheduling, monitoring overseeing all aspects of the project.
  • Worked with owners directly.
  • Maintained Budget processed Invoices and Billings.
  • Worked in both Private and Public projects.
  • Performed customer service and orientations in a professional manner.
  • Commercial valued up to $50 million., Project Size - 22.5 MillionGottschalks Inc.
  • Gottschalks Expansion of 27 StoresPerformed remodels to 27 newly added store in Oregon, Washington, Idaho, Nevada and Alaska.
  • Constructionconsisted of demo if existing, Metal Stud Framing, Lath and Plaster.
  • Construction took 11 month to completed and was completed on time, within budget with no claims.
  • Position Held - Project Manager Project Size - 48.5 Million.
Superintendent / Project Engineer , 08/1991 to 03/1999
Company Name – City , State
  • Budgeted and contracted work on Butler Building, Tilt Ups and Wood Frame projects.
  • Scheduled, monitored all work in progress worked with Project Manager.
  • Worked in all phases of project.
  • Helped with Budget Control, Billings, Invoices.
Apprentice Carpenter, Journeyman Carpenter , 08/1986 to 04/1991
Company Name – City , State
  • Rough Framing, Form Work, Roofing systems, General Cleanup.
  • 1990- 1992.
  • Reading Plans, Layout, Surveying, Setup crews for work loads.
  • Finish work, electrical, plumbing rough-in and top out.
",CONSTRUCTION 12518008," ENGINEERING MANAGER Professional Summary Experienced product development Engineer and manager able to collaborate with cross functional team as well as customers and sales to bring brand new offerings to new markets. Skilled at managing cross functional team for continuous improvements and meeting project deadlines. Offering 6 years of experience in the field. Skills Microsoft Office Microsoft Project Product development Quality Research Six Sigma Green Belt Solid Works Visio Prioritization Personnel management Critical thinking skills Team management Analyst, Visio Agency Consulting Cost analysis Critical thinking Designing Dialysis Direction Develop drug Functional IIa ISO Leadership Market and development Microsoft Office Microsoft Project Personnel management Design process Product development Product management Quality Researching Research Sales Six Sigma Solid Works Team management Validation Work History Engineering Manager , 03/2018 to Current City , State Create and maintain Technical Files per MDR requirements as well as attaining 510k on legacy products. Assess testing gaps of legacy products and design creep. Experienced in working with multiple departments. Experienced in training and leading engineers in order to investigate field complaints, Gap analysis and building Technical files/DHF. Experienced in leading team of engineers to lead all aspects of design process, including regulatory needs per market and development per design control. Tasked to create test plan and analysis of existing Class I, II and III products and Testing per latest applicable requirements. Trained team in conducting project related cost analysis, test gap analysis and researching ISO/EN ISO/ASTM requirements. Leading companywide EU MDR product transfer and testing on Infusion products, Dialysis products and standalone products. Provided technical direction on MDR and 510k related projects and initiatives to other engineers and technicians. Project Engineer II , 03/2017 to 03/2018 Company Name – City , State Working with product management, Clinical Analyst, sales, and regulatory to determine optimal design inputs for new products. Completed design transfer and attained 510k on Class IIb device in under year. Lead cross functional team including consulting agency in order to Develop drug device combination product and research optimal process using DOE in order for mass production. Leading all aspects of design control from designing on solid works to process validations and V&V Testing. Analyzing and resolving field failures through investigation and testing. Experienced in working with international regulatory teams in providing information for foreign registration. Responsible for gap analysis and test planning in order to create and meet deadline for projects. Experienced with reviewing and approving validation activities as well as provide support to staff to achieve project milestones. Experienced working with cross functional teams to complete projects and tasks. Engineer I , 06/2013 to 03/2017 Company Name – City , State Worked to bring Drug Device Combination product to mass production. Completed new Class IIa product and completed project in 10 months. Completing CAPAs and resolving field failures by research and testing. Developed new testing methods and designed tooling for new testing. Experienced in using Injection Molding Machine to Create and Test Prototypes. Found cheaper and more responsible vendor for MRI related testing. Education Bachelor of Science : Mechanical Engineering , 05/2013 Temple University - City , State Certifications Management Leadership Certification and Six Sigma Greenbelt certification Work History Engineering Manager , 03/2018 to Current City , State Create and maintain Technical Files per MDR requirements as well as attaining 510k on legacy products. Assess testing gaps of legacy products and design creep. Experienced in working with multiple departments. Experienced in training and leading engineers in order to investigate field complaints, Gap analysis and building Technical files/DHF. Experienced in leading team of engineers to lead all aspects of design process, including regulatory needs per market and development per design control. Tasked to create test plan and analysis of existing Class I, II and III products and Testing per latest applicable requirements. Trained team in conducting project related cost analysis, test gap analysis and researching ISO/EN ISO/ASTM requirements. Leading companywide EU MDR product transfer and testing on Infusion products, Dialysis products and standalone products. Provided technical direction on MDR and 510k related projects and initiatives to other engineers and technicians. Project Engineer II , 03/2017 to 03/2018 Company Name – City , State Working with product management, Clinical Analyst, sales, and regulatory to determine optimal design inputs for new products. Completed design transfer and attained 510k on Class IIb device in under year. Lead cross functional team including consulting agency in order to Develop drug device combination product and research optimal process using DOE in order for mass production. Leading all aspects of design control from designing on solid works to process validations and V&V Testing. Analyzing and resolving field failures through investigation and testing. Experienced in working with international regulatory teams in providing information for foreign registration. Responsible for gap analysis and test planning in order to create and meet deadline for projects. Experienced with reviewing and approving validation activities as well as provide support to staff to achieve project milestones. Experienced working with cross functional teams to complete projects and tasks. Engineer I , 06/2013 to 03/2017 Company Name – City , State Worked to bring Drug Device Combination product to mass production. Completed new Class IIa product and completed project in 10 months. Completing CAPAs and resolving field failures by research and testing. Developed new testing methods and designed tooling for new testing. Experienced in using Injection Molding Machine to Create and Test Prototypes. Found cheaper and more responsible vendor for MRI related testing. Skills Microsoft Office Microsoft Project Product development Quality Research Six Sigma Green Belt Solid Works Visio Prioritization Personnel management Critical thinking skills Team management, Analyst, agency, consulting, cost analysis, Critical thinking, Designing, Dialysis, direction, Develop drug, functional, IIa, ISO, Leadership, market and development, Microsoft Office, Microsoft Project, Personnel management, design process, Product development, product management, Quality, researching, Research, sales, Six Sigma, Solid Works, Team management, validation, Visio ","
ENGINEERING MANAGER
Professional Summary
Experienced product development Engineer and manager able to collaborate with cross functional team as well as customers and sales to bring brand new offerings to new markets. Skilled at managing cross functional team for continuous improvements and meeting project deadlines. Offering 6 years of experience in the field.
Skills
  • Microsoft Office
  • Microsoft Project
  • Product development
  • Quality
  • Research
  • Six Sigma Green Belt
  • Solid Works
  • Visio
  • Prioritization
  • Personnel management
  • Critical thinking skills
  • Team management
  • Analyst, Visio
  • Agency
  • Consulting
  • Cost analysis
  • Critical thinking
  • Designing
  • Dialysis
  • Direction
  • Develop drug
  • Functional
  • IIa
  • ISO
  • Leadership
  • Market and development
  • Microsoft Office
  • Microsoft Project
  • Personnel management
  • Design process
  • Product development
  • Product management
  • Quality
  • Researching
  • Research
  • Sales
  • Six Sigma
  • Solid Works
  • Team management
  • Validation
Work History
Engineering Manager , 03/2018 to Current
City , State
  • Create and maintain Technical Files per MDR requirements as well as attaining 510k on legacy products.
  • Assess testing gaps of legacy products and design creep.
  • Experienced in working with multiple departments.
  • Experienced in training and leading engineers in order to investigate field complaints, Gap analysis and building Technical files/DHF.
  • Experienced in leading team of engineers to lead all aspects of design process, including regulatory needs per market and development per design control.
  • Tasked to create test plan and analysis of existing Class I, II and III products and Testing per latest applicable requirements.
  • Trained team in conducting project related cost analysis, test gap analysis and researching ISO/EN ISO/ASTM requirements.
  • Leading companywide EU MDR product transfer and testing on Infusion products, Dialysis products and standalone products.
  • Provided technical direction on MDR and 510k related projects and initiatives to other engineers and technicians.
Project Engineer II , 03/2017 to 03/2018
Company Name – City , State
  • Working with product management, Clinical Analyst, sales, and regulatory to determine optimal design inputs for new products.
  • Completed design transfer and attained 510k on Class IIb device in under year.
  • Lead cross functional team including consulting agency in order to Develop drug device combination product and research optimal process using DOE in order for mass production.
  • Leading all aspects of design control from designing on solid works to process validations and V&V Testing.
  • Analyzing and resolving field failures through investigation and testing.
  • Experienced in working with international regulatory teams in providing information for foreign registration.
  • Responsible for gap analysis and test planning in order to create and meet deadline for projects.
  • Experienced with reviewing and approving validation activities as well as provide support to staff to achieve project milestones.
  • Experienced working with cross functional teams to complete projects and tasks.
Engineer I , 06/2013 to 03/2017
Company Name – City , State
  • Worked to bring Drug Device Combination product to mass production.
  • Completed new Class IIa product and completed project in 10 months.
  • Completing CAPAs and resolving field failures by research and testing.
  • Developed new testing methods and designed tooling for new testing.
  • Experienced in using Injection Molding Machine to Create and Test Prototypes.
  • Found cheaper and more responsible vendor for MRI related testing.
Education
Bachelor of Science : Mechanical Engineering , 05/2013
Temple University - City , State
Certifications Management Leadership Certification and Six Sigma Greenbelt certification
Work History
Engineering Manager , 03/2018 to Current
City , State
  • Create and maintain Technical Files per MDR requirements as well as attaining 510k on legacy products.
  • Assess testing gaps of legacy products and design creep.
  • Experienced in working with multiple departments.
  • Experienced in training and leading engineers in order to investigate field complaints, Gap analysis and building Technical files/DHF.
  • Experienced in leading team of engineers to lead all aspects of design process, including regulatory needs per market and development per design control.
  • Tasked to create test plan and analysis of existing Class I, II and III products and Testing per latest applicable requirements.
  • Trained team in conducting project related cost analysis, test gap analysis and researching ISO/EN ISO/ASTM requirements.
  • Leading companywide EU MDR product transfer and testing on Infusion products, Dialysis products and standalone products.
  • Provided technical direction on MDR and 510k related projects and initiatives to other engineers and technicians.
Project Engineer II , 03/2017 to 03/2018
Company Name – City , State
  • Working with product management, Clinical Analyst, sales, and regulatory to determine optimal design inputs for new products.
  • Completed design transfer and attained 510k on Class IIb device in under year.
  • Lead cross functional team including consulting agency in order to Develop drug device combination product and research optimal process using DOE in order for mass production.
  • Leading all aspects of design control from designing on solid works to process validations and V&V Testing.
  • Analyzing and resolving field failures through investigation and testing.
  • Experienced in working with international regulatory teams in providing information for foreign registration.
  • Responsible for gap analysis and test planning in order to create and meet deadline for projects.
  • Experienced with reviewing and approving validation activities as well as provide support to staff to achieve project milestones.
  • Experienced working with cross functional teams to complete projects and tasks.
Engineer I , 06/2013 to 03/2017
Company Name – City , State
  • Worked to bring Drug Device Combination product to mass production.
  • Completed new Class IIa product and completed project in 10 months.
  • Completing CAPAs and resolving field failures by research and testing.
  • Developed new testing methods and designed tooling for new testing.
  • Experienced in using Injection Molding Machine to Create and Test Prototypes.
  • Found cheaper and more responsible vendor for MRI related testing.
Skills
  • Microsoft Office
  • Microsoft Project
  • Product development
  • Quality
  • Research
  • Six Sigma Green Belt
  • Solid Works
  • Visio
  • Prioritization
  • Personnel management
  • Critical thinking skills
  • Team management,
  • Analyst, agency, consulting, cost analysis, Critical thinking, Designing, Dialysis, direction, Develop drug, functional, IIa, ISO, Leadership, market and development, Microsoft Office, Microsoft Project, Personnel management, design process, Product development, product management, Quality, researching, Research, sales, Six Sigma, Solid Works, Team management, validation, Visio
    • ",ENGINEERING 18795567," SENIOR INDUSTRIAL DESIGNER Professional Summary I am pleased to submit my resume for Product Designer with Skip Hop Inc. Given my background in Industrial Design and additional experience in consulting, I feel I am in a great position to make as significant contributions to Skip Hop Inc. Throughout my entire career, I have demonstrated consistent success applying aptitudes as a leader and pioneer to achieve high-reaching standards and goals. Please consider the following highlights from my resume: 20+ years working providing industrial design guidance in new product development projects for high-profile clientele. Possesses an extensive repertoire of problem solving skills, technical tools, and software. Proven commitment to continuous professional development as demonstrated through having achieved a post-graduate degree and a professional certification. Attached: Resume Jordan C. Wu, MID Senior-Level Industrial Designer & Consultant A top-performing Senior-Level Industrial Designer and Consultant credited with devising dynamic product designs for high profile corporations from ground up. Possesses an extensive repertoire of technical tools, and software, and research skills to facilitate successful design engagements for major consumer brand names. Highly adept in fostering and cultivating impactful business relationships with an innate ability to propose innovative, value-added solutions to clients. Multilingual and highly adept in fast-pace, results-oriented environment. Core Qualifications Industrial Design Strategic Planning & Analysis Front-end UX Research Design for Manufacturing DFM 3D Design, Modeling & CAD Graphic & Web Design 3D Printing Project Management New Product Development Collaboration Product Design Problem Resolving skills Solidworks, Rhino 3D, Abode Creative Suite - Illustrator, Photoshop, Geomagic Freeform Plus, Microsoft Office Suites - Word, Power Point and Excel, HTML, CSS, and Wordpress. Experience Senior Industrial Designer Jan 1998 to Current Company Name - City , State Led conception, form/function/fit design, DFM ( e.g. for injection molding) and engineering endeavors for products, such as consumer products, packaging design, iPhone cases/accessories, electronic handheld devices, Internet-of-Thing (IoT). Collaborated with production engineers in the U.S., China, and Korea. Clientele includes Johnson & Johnson, Unilever, L'Oreal, Clinique, Avon, and L Brands. Played an integral role in the successful launches of Victoria's Secret Victoria and Ed Hardy Skulls perfume lines. Proactively established GD& T engineering design standards for all design detail presentations. Continuously hones expertise in SolidWorks, 3D printing, Adobe Creative Suite, Keyshot rendering, and Rhino 3D. Developed successful product launch campaigns using websites built on HTML, CSS, and Wordpress. FutureDash, Principal Design Consultant Jan 2011 to Jan 2013 City , State Planned and executed direction of Energybuddy, a home energy monitor for green energy hi-tech startup. Devised conceptualization, detail form language development, electro-mechanic design, moldflow simulation, color/material study, product graphics, packaging design, and presentation, effectively managing product development from design to pilot manufacturing in just 3 months, launched at 2012 CES in Las Vegas. Front-End Research Consultant Jan 2004 to Jan 2007 Company Name - City Successfully identified latent user needs for product development through ethnographic observation, focus group, and interviews. Creatively generating scenario and business model for new products/services. Extensive projects included research for NeoVideo Portable Digital HDTV, Digital Home Network scenario planning, IPTV usability research, a Digital Picture Frames usability study and digital display trend survey. Possesses an additional 5+ years professional experience as an Industrial Designer. Education Master of Industrial Design, M.I.D Pratt Institute - City , State Certified New Product Development Professional, NPDP, Product Development and Management Association Professional Affiliations IDEA award, Industrial Designers Society of America (IDSA) - desktop PC/Worktool system design Languages Chinese - Fluent, Japanese - Limited Working Proficiency Skills 3D, 3D Design, Adobe Creative Suite, Photoshop, CAD, Chinese, color, CSS, Clientele, direction, engineering design, focus, graphics, Graphic, UX, HTML, Illustrator, Japanese, managing, mechanic, Excel, Microsoft Office Suites, Power Point, Word, Modeling, Network, New Product Development, packaging design, presentations, Product Design, product development, Product Development and Management, Project Management, rendering, Research, simulation, SolidWorks, Strategic Planning & Analysis, trend, Web Design, websites Additional Information Awards & Honors US design patent for designing Network Bridge Access Server. (Patent No.: D370470) ","
    SENIOR INDUSTRIAL DESIGNER
    Professional Summary
    I am pleased to submit my resume for Product Designer with Skip Hop Inc. Given my background in Industrial Design and additional experience in consulting, I feel I am in a great position to make as significant contributions to Skip Hop Inc. Throughout my entire career, I have demonstrated consistent success applying aptitudes as a leader and pioneer to achieve high-reaching standards and goals. Please consider the following highlights from my resume: 20+ years working providing industrial design guidance in new product development projects for high-profile clientele. Possesses an extensive repertoire of problem solving skills, technical tools, and software. Proven commitment to continuous professional development as demonstrated through having achieved a post-graduate degree and a professional certification. Attached: Resume Jordan C. Wu, MID Senior-Level Industrial Designer & Consultant A top-performing Senior-Level Industrial Designer and Consultant credited with devising dynamic product designs for high profile corporations from ground up. Possesses an extensive repertoire of technical tools, and software, and research skills to facilitate successful design engagements for major consumer brand names. Highly adept in fostering and cultivating impactful business relationships with an innate ability to propose innovative, value-added solutions to clients. Multilingual and highly adept in fast-pace, results-oriented environment.
    Core Qualifications
    • Industrial Design
    • Strategic Planning & Analysis
    • Front-end UX Research
    • Design for Manufacturing DFM
    • 3D Design, Modeling & CAD
    • Graphic & Web Design
    • 3D Printing
    • Project Management
    • New Product Development
    • Collaboration
    • Product Design
    • Problem Resolving skills Solidworks, Rhino 3D, Abode Creative Suite - Illustrator, Photoshop, Geomagic Freeform Plus, Microsoft Office Suites - Word, Power Point and Excel, HTML, CSS, and Wordpress.
    Experience
    Senior Industrial Designer Jan 1998 to Current
    Company Name - City , State
    • Led conception, form/function/fit design, DFM ( e.g.
    • for injection molding) and engineering endeavors for products, such as consumer products, packaging design, iPhone cases/accessories, electronic handheld devices, Internet-of-Thing (IoT).
    • Collaborated with production engineers in the U.S., China, and Korea.
    • Clientele includes Johnson & Johnson, Unilever, L'Oreal, Clinique, Avon, and L Brands.
    • Played an integral role in the successful launches of Victoria's Secret Victoria and Ed Hardy Skulls perfume lines.
    • Proactively established GD& T engineering design standards for all design detail presentations.
    • Continuously hones expertise in SolidWorks, 3D printing, Adobe Creative Suite, Keyshot rendering, and Rhino 3D.
    • Developed successful product launch campaigns using websites built on HTML, CSS, and Wordpress.
    FutureDash, Principal Design Consultant Jan 2011 to Jan 2013
    City , State
    • Planned and executed direction of Energybuddy, a home energy monitor for green energy hi-tech startup.
    • Devised conceptualization, detail form language development, electro-mechanic design, moldflow simulation, color/material study, product graphics, packaging design, and presentation, effectively managing product development from design to pilot manufacturing in just 3 months, launched at 2012 CES in Las Vegas.
    Front-End Research Consultant Jan 2004 to Jan 2007
    Company Name - City
    • Successfully identified latent user needs for product development through ethnographic observation, focus group, and interviews.
    • Creatively generating scenario and business model for new products/services.
    • Extensive projects included research for NeoVideo Portable Digital HDTV, Digital Home Network scenario planning, IPTV usability research, a Digital Picture Frames usability study and digital display trend survey.
    • Possesses an additional 5+ years professional experience as an Industrial Designer.
    Education
    Master of Industrial Design, M.I.D Pratt Institute - City , State
    Certified New Product Development Professional, NPDP, Product Development and Management Association
    Professional Affiliations
    IDEA award, Industrial Designers Society of America (IDSA) - desktop PC/Worktool system design
    Languages
    Chinese - Fluent, Japanese - Limited Working Proficiency
    Skills
    3D, 3D Design, Adobe Creative Suite, Photoshop, CAD, Chinese, color, CSS, Clientele, direction, engineering design, focus, graphics, Graphic, UX, HTML, Illustrator, Japanese, managing, mechanic, Excel, Microsoft Office Suites, Power Point, Word, Modeling, Network, New Product Development, packaging design, presentations, Product Design, product development, Product Development and Management, Project Management, rendering, Research, simulation, SolidWorks, Strategic Planning & Analysis, trend, Web Design, websites
    Additional Information
    • Awards & Honors US design patent for designing Network Bridge Access Server. (Patent No.: D370470)
    ",DESIGNER 25142074," ADMINISTRATIVE ASSISTANT Professional Summary Stylist informed by background in art history and design. Dedicated to clear and fruitful communication through delivery of unmatched customer experiences. My interdisciplinary studies in art have taught me to approach my work with a contextualized perspective and ingenuity. Skills Graphic design, composition & illustration Writing & Proficient Typist Microsoft Office Suite and social media platforms (Instagram, Twitter, Facebook) Painting, drawing, sculpture & weaving Yoga & meditation, Certified Yoga Teacher Work History Administrative Assistant , 04/2020 to 02/2021 Company Name – City , State Remotely managed customer service, client scheduling, inventory and monthly profit of product sales. Personal Assistant to Lead Stylist , 10/2018 to 03/2020 Company Name – City , State Personal Assistant to a 2 million dollar book, which we grew to 3 million within a year. Personally managed the stylists business; coordinating client appointments, carrying out pre-appointment pulls, executing special orders, managing internal/external communications, and overseeing issue resolution. Curated stylist's personal online boutique, Salesfloor, as well as the presentation of product within the stylists personal appointment room. Designed etagere, jewelry display and the stylist's personally requested stock (on Memo pieces). Processed all sales, allowing the stylist to give undivided attention to clients. Independently led styling appointments as needed. Coordinated tailoring and personal styling during the alterations process. Styled full bridal parties, including celebrity clients and a Vogue feature. Styled “Saks Limitless Clients” for travels to New York and Milan Fashion week, where they attended runway events. As well as styling for galas and benefits such as the Oscar de la Renta Lake Tahoe Benefit. Assisted and facilitated private country club MTM Armani Event. Consistently monitored Stylist's Sales Performance, followed up with strategies to improve performance and successfully maintain a trajectory to meet sales goals. Organized and styled quarterly fashion events to present latest product arrivals and seasonal trends to Saks management, executives, and stylists. Front Desk Receptionist, Stylist Assistant Company Name – City , State Client and administrative responsibilities. Balancing cash drawer & end of day batch processing. Personal Assistant to salon owner. Key Holder, Sales Representative Company Name – City , State Sales Representative Company Name – City , State Education Bachelor of Arts : Fine Arts , 2017 School of The Museum of Fine Arts - Boston High School Diploma : 2010 Brookline High School Accomplishments School of the Museum of Fine Arts, The Graphic Arts Annual Show (2017) Best Illustration, Honorable Mention: “Check Check”, Jumpsuit and Newsprint Page Print. Certifications Kripalu Center for Yoga and Health, Stockbridge, MA (2016) 200 Hour Yoga Teacher Certification ","
    ADMINISTRATIVE ASSISTANT
    Professional Summary

    Stylist informed by background in art history and design. Dedicated to clear and fruitful communication through delivery of unmatched customer experiences. My interdisciplinary studies in art have taught me to approach my work with a contextualized perspective and ingenuity.

    Skills
    • Graphic design, composition & illustration
    • Writing & Proficient Typist
    • Microsoft Office Suite and social media platforms (Instagram, Twitter, Facebook)
    • Painting, drawing, sculpture & weaving
    • Yoga & meditation, Certified Yoga Teacher
    Work History
    Administrative Assistant , 04/2020 to 02/2021
    Company Name – City , State

    Remotely managed customer service, client scheduling, inventory and monthly profit of product sales.
    Personal Assistant to Lead Stylist , 10/2018 to 03/2020
    Company Name – City , State
    • Personal Assistant to a 2 million dollar book, which we grew to 3 million within a year.
    • Personally managed the stylists business; coordinating client appointments, carrying out pre-appointment pulls, executing special orders, managing internal/external communications, and overseeing issue resolution.
    • Curated stylist's personal online boutique, Salesfloor, as well as the presentation of product within the stylists personal appointment room. Designed etagere, jewelry display and the stylist's personally requested stock (on Memo pieces).
    • Processed all sales, allowing the stylist to give undivided attention to clients.
    • Independently led styling appointments as needed. Coordinated tailoring and personal styling during the alterations process.
    • Styled full bridal parties, including celebrity clients and a Vogue feature.
    • Styled “Saks Limitless Clients” for travels to New York and Milan Fashion week, where they attended runway events. As well as styling for galas and benefits such as the Oscar de la Renta Lake Tahoe Benefit.
    • Assisted and facilitated private country club MTM Armani Event.
    • Consistently monitored Stylist's Sales Performance, followed up with strategies to improve performance and successfully maintain a trajectory to meet sales goals.
    • Organized and styled quarterly fashion events to present latest product arrivals and seasonal trends to Saks management, executives, and stylists.
    Front Desk Receptionist, Stylist Assistant Company Name – City , State

    Client and administrative responsibilities. Balancing cash drawer & end of day batch processing. Personal Assistant to salon owner.
    Key Holder, Sales Representative Company Name – City , State
    Sales Representative Company Name – City , State
    Education
    Bachelor of Arts : Fine Arts , 2017
    School of The Museum of Fine Arts - Boston
    High School Diploma : 2010
    Brookline High School
    Accomplishments
    • School of the Museum of Fine Arts, The Graphic Arts Annual Show (2017) Best Illustration, Honorable Mention: “Check Check”, Jumpsuit and Newsprint Page Print.
    Certifications

    Kripalu Center for Yoga and Health, Stockbridge, MA (2016) 200 Hour Yoga Teacher Certification

    ",APPAREL 66906212," TEACHER Summary Thank you for taking the time to read this. I am presenting you this resume to express my interest in a Social Studies teaching position at your school. My experience in the Social Studies field includes bachelor's degrees in Criminology, Political Science, as well as Secondary Social Science Education. Highlights Valid and Current Teaching Certification in California as well as Florida. Urban public schools background. One of the schools I have experience in was a Title 1 school in Hollywood, Florida. Coaching experienced with Cross Country and Track. Creative lesson planning Critical thinker Adept classroom manager Experiential learning Self-motivated Fast learner Positive and encouraging Bilingual in Farsi and English Data-driven curriculum expertise: documentation can be provided upon request. SMART Board familiarity Accomplishments Helped campaign for school partners in education. Brought in local businesses to partner with school to fund student activities. Developed innovative classroom management tools, which were implemented on a large scale for the teachers among the school. Experience Teacher August 2014 to Current Company Name Created interactive and engaging lessons that aligned with the standards set by the state. Collaborated in Professional Learning Communities which partnered with other Social Studies teachers as well as other Departments within the school. Cross Curriculum Collaboration between Reading, Language Arts, and Social Studies. Reading in the content area endorsed. ESOL in the Content Area endorsed. Established clear objectives for all lessons, units and projects. Adapted teaching methods and materials to meet students' varying needs. Took all necessary and reasonable precautions to protect students, equipment, materials and facilities. Helped students develop and improve study methods and habits. Encouraged students to persevere with challenging tasks. Employed a broad range of instructional techniques to retain student interest and maximize learning. Planned and conducted hands-on activities to provide students with opportunities to observe, question and investigate. Worked cooperatively with special education, speech pathologists, and behavioral specialists teachers to modify curricula for special education students according to Individual Education Plans (IEPs). Communicated with peers, colleagues, administrators and parents to meet and exceed teaching goals. Created lesson plans in line with state curriculum and school curriculum standards. Created an interactive classroom atmosphere to maintain student interest and facilitate learning. Created engaging and dynamic lessons with an emphasis on improving students' written and verbal communication skills. Identified areas of weakness with individual students and tailored lessons accordingly. Proofread and evaluated students' writing and gave feedback. Graded student work and kept careful records of grades. Maintained accurate and complete student records as required by laws, district policies and administrative regulations. Developed, administered, and assessed student tests in order to evaluate/monitor students' progress. Pursued professional development activities to broaden and deepen knowledge of content and teaching skills. Acted as a positive role model for students and colleagues. Tutored students after school and on weekends to prepare them for the End of Course exam for Civics as well as tutoring in reading. Coached Track. Student Teacher January 2014 to May 2014 Company Name Created daily lesson plans for bell to bell instruction. After school tutoring to prepare the students for the AP exam Weekly observations by Clinical Educator Monthly observation by University Supervisor. Scored high marks on all observations. Used a variety of teaching methods such as lectures, discussions and demonstrations. Met with parents and guardians to discuss students' progress at least once per semester. Enforced both classroom and administration policies and rules at all times. Set and enforced clear deadlines for student work. Director and Manager February 2010 to June 2015 Company Name - State Worked as Director and Manager of all Camps, Trips, and Schools. Worked alongside the cities of Deerfield Beach and Boca Raton, maintaining and running their camps. Planned and organized yearly overseas trips, for groups of 10 or more with participants of all ages. Screened, trained, and hired employees. Taught more than 1000 students each year. Responsible for managing the camps and schools day-to-day operations. From the daily activities, to weekly events, and to daily educational trips. Organized the daily activities for the campers and ensured that all their needs were being met on a daily basis. Established clear objectives for all lessons, units and projects. Adapted daily activities and materials to meet students' varying physical and developmental needs. Specialized camps and schools for Autistic students. Manager/Buyer/Special Events Coordinator November 2009 to Current Company Name Responsible for managing the day-to-day operations of the store, as well as the employees. Responsible for hiring and training all of employees. Worked with various reps and companies organizing and acquiring sponsors for events. Balanced the budgets and maintained the product within the store. Responsible for creating employee handbook and simple procedures for the staff to follow. Planned events and worked with partners to develop new marketing strategies. Created yearly event that fundraised for local educational non-profit organizations. Education Bachelor of Arts : Criminal Justice , Spring 2008 Florida Atlantic University - City , State GPA: I received over 150 community service hours volunteering in elementary and middle schools. Criminal Justice I received over 150 community service hours volunteering in elementary and middle schools. I worked directly in the classroom, school office, as well as in the school library.While attending Florida Atlantic University I was involved in many of the extra curricular activities on campus, not only attended activities, but helped organize the events and meeting in and around campus. Volunteered with the office for students with disabilities as a note taker. While seeking the educational degree I worked in various schools around Broward county. Bachelor of Arts : Secondary Social Studies Education , 2014 Florida Atlantic University - City , State Secondary Social Studies Education. Completed over 150 hours in the classroom while working on the degree. Bachelor of Arts : Political Science , 2008 Florida Atlantic University - City , State Specialized in Middle Eastern studies and worked hand in hand with the department head and completed an Independent Study, with a dissertation on women's rights under the theocratic regime of Iran. High School Diploma : 2004 Barron Collier High School - City , State Skills Bi-lingual Farsi and English Coaching experience ESOL endorsed Enthusiastic people person Great organizational skills Event planning/fundraising experience Marketing experience ","
    TEACHER
    Summary

    Thank you for taking the time to read this. I am presenting you this resume to express my interest in a Social Studies teaching position at your school. My experience in the Social Studies field includes bachelor's degrees in Criminology, Political Science, as well as Secondary Social Science Education.

    Highlights
    • Valid and Current Teaching Certification in California as well as Florida.
    • Urban public schools background. One of the schools I have experience in was a Title 1 school in Hollywood, Florida.
    • Coaching experienced with Cross Country and Track.
    • Creative lesson planning
    • Critical thinker
    • Adept classroom manager
    • Experiential learning
    • Self-motivated
    • Fast learner
    • Positive and encouraging
    • Bilingual in Farsi and English
    • Data-driven curriculum expertise: documentation can be provided upon request.
    • SMART Board familiarity
    Accomplishments
    • Helped campaign for school partners in education. Brought in local businesses to partner with school to fund student activities.
    • Developed innovative classroom management tools, which were implemented on a large scale for the teachers among the school.
    Experience
    Teacher
    August 2014 to Current     Company Name
    • Created interactive and engaging lessons that aligned with the standards set by the state.
    • Collaborated in Professional Learning Communities which partnered with other Social Studies teachers as well as other Departments within the school. Cross Curriculum Collaboration between Reading, Language Arts, and Social Studies.
    • Reading in the content area endorsed.
    • ESOL in the Content Area endorsed.
    • Established clear objectives for all lessons, units and projects.
    • Adapted teaching methods and materials to meet students' varying needs.
    • Took all necessary and reasonable precautions to protect students, equipment, materials and facilities.
    • Helped students develop and improve study methods and habits.
    • Encouraged students to persevere with challenging tasks.
    • Employed a broad range of instructional techniques to retain student interest and maximize learning.
    • Planned and conducted hands-on activities to provide students with opportunities to observe, question and investigate.
    • Worked cooperatively with special education, speech pathologists, and behavioral specialists teachers to modify curricula for special education students according to Individual Education Plans (IEPs).
    • Communicated with peers, colleagues, administrators and parents to meet and exceed teaching goals.
    • Created lesson plans in line with state curriculum and school curriculum standards.
    • Created an interactive classroom atmosphere to maintain student interest and facilitate learning.
    • Created engaging and dynamic lessons with an emphasis on improving students' written and verbal communication skills.
    • Identified areas of weakness with individual students and tailored lessons accordingly.
    • Proofread and evaluated students' writing and gave feedback.
    • Graded student work and kept careful records of grades.
    • Maintained accurate and complete student records as required by laws, district policies and administrative regulations.
    • Developed, administered, and assessed student tests in order to evaluate/monitor students' progress.
    • Pursued professional development activities to broaden and deepen knowledge of content and teaching skills.
    • Acted as a positive role model for students and colleagues.
    • Tutored students after school and on weekends to prepare them for the End of Course exam for Civics as well as tutoring in reading.
    • Coached Track.
    Student Teacher
    January 2014 to May 2014     Company Name
    • Created daily lesson plans for bell to bell instruction.
    • After school tutoring to prepare the students for the AP exam
    • Weekly observations by Clinical Educator Monthly observation by University Supervisor. Scored high marks on all observations.
    • Used a variety of teaching methods such as lectures, discussions and demonstrations.
    • Met with parents and guardians to discuss students' progress at least once per semester.
    • Enforced both classroom and administration policies and rules at all times.
    • Set and enforced clear deadlines for student work.


    Director and Manager
    February 2010 to June 2015     Company Name - State
    • Worked as Director and Manager of all Camps, Trips, and Schools.
    • Worked alongside the cities of Deerfield Beach and Boca Raton, maintaining and running their camps.
    • Planned and organized yearly overseas trips, for groups of 10 or more with participants of all ages.
    • Screened, trained, and hired employees.
    • Taught more than 1000 students each year.
    • Responsible for managing the camps and schools day-to-day operations.
    • From the daily activities, to weekly events, and to daily educational trips.
    • Organized the daily activities for the campers and ensured that all their needs were being met on a daily basis.
    • Established clear objectives for all lessons, units and projects.
    • Adapted daily activities and materials to meet students' varying physical and developmental needs.
    • Specialized camps and schools for Autistic students.
    Manager/Buyer/Special Events Coordinator
    November 2009 to Current     Company Name
    • Responsible for managing the day-to-day operations of the store, as well as the employees.
    • Responsible for hiring and training all of employees.
    • Worked with various reps and companies organizing and acquiring sponsors for events.
    • Balanced the budgets and maintained the product within the store.
    • Responsible for creating employee handbook and simple procedures for the staff to follow.
    • Planned events and worked with partners to develop new marketing strategies.
    • Created yearly event that fundraised for local educational non-profit organizations.
    Education
    Bachelor of Arts : Criminal Justice , Spring 2008 Florida Atlantic University - City , State GPA: I received over 150 community service hours volunteering in elementary and middle schools.

    Criminal Justice I received over 150 community service hours volunteering in elementary and middle schools. I worked directly in the classroom, school office, as well as in the school library.While attending Florida Atlantic University I was involved in many of the extra curricular activities on campus, not only attended activities, but helped organize the events and meeting in and around campus. Volunteered with the office for students with disabilities as a note taker. While seeking the educational degree I worked in various schools around Broward county.

    Bachelor of Arts : Secondary Social Studies Education , 2014 Florida Atlantic University - City , State

    Secondary Social Studies Education.

    Completed over 150 hours in the classroom while working on the degree.
    Bachelor of Arts : Political Science , 2008 Florida Atlantic University - City , State

    Specialized in Middle Eastern studies and worked hand in hand with the department head and completed an Independent Study, with a dissertation on women's rights under the theocratic regime of Iran.
    High School Diploma : 2004 Barron Collier High School - City , State
    Skills
    • Bi-lingual Farsi and English
    • Coaching experience
    • ESOL endorsed
    • Enthusiastic people person
    • Great organizational skills
    • Event planning/fundraising experience
    • Marketing experience
    ",TEACHER 10138632," SALES MANAGER Professional Summary Accomplished and energetic with a solid history of achievement in sales. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Meeting Goals, Negotiation and Selling to Customer Needs. Interests Music Production, Graphic Art and Design and Fitness Training Skills •Computers and Electronics •Administration and Management •Critical Thinking •Negotiation •Persuasion •Sales and Marketing Experience 01/2010 to Current Sales Manager Company Name － City , State Resolve customer complaints regarding sales and service. Direct and coordinate activities involving sales of manufactured products, services, commodities or other subjects of sale. Plan and direct staffing, training, and performance evaluations to develop and control sales and service. Determine price schedules and discount rates. Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase. Review operational records and reports to project sales and determine profitability. Direct foreign sales and service outlets of an organization. Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business. Monitor customer preferences to determine focus of sales efforts. Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications. Direct, coordinate, and review activities in sales and service accounting and record keeping, and in receiving and shipping operations. 07/2007 to 03/2010 Emergency Road Service Technician Company Name － City , State Identify and inflate tires correctly for the size and ply. Place wheels on balancing machines to determine counterweights required to balance wheels. Raise vehicles, using hydraulic jacks. Remount wheels onto vehicles. Unbolt wheels from vehicles and remove them, using lug wrenches and other hand and power tools. Apply rubber cement to buffed tire casings prior to vulcanization process. Reassemble tires onto wheels. Drive automobile or service trucks to industrial sites to provide services or respond to emergency calls. Replace valve stems and remove puncturing objects. Hammer required counterweights onto rims of wheels. Inspect tire casings for defects, such as holes or tears. Glue tire patches over ruptures in tire casings, using rubber cement. Prepare rims and wheel drums for reassembly by scraping, grinding, or sandblasting. Assist mechanics and perform other duties as directed. Inflate inner tubes and immerse them in water to locate leaks. 03/2005 to 09/2007 Wholesale Food Supplier Company Name － City , State Sell and keep records of sales for products from truck inventory. Maintain records, such as vehicle logs, records of cargo, or billing statements, in accordance with regulations. Drive vehicles with capacities under three tons to transport materials to and from specified destinations, such as railroad stations, plants, residences, offices, or within industrial yards. Wrap, weigh, label and price cuts of meat. Prepare special cuts of meat ordered by customers. Cut, trim, bone, tie, and grind meats, such as beef, pork, poultry to prepare meat in cooking form. Total sales, and collect money from customers. Use knives, cleavers, meat saws, bandsaws, or other equipment to perform meat cutting and trimming. Cut and trim meat to prepare for packing. Inspect meat products for defects, bruises or blemishes and remove them along with any excess fat. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Total sales, and collect money from customers. Prepare purchase orders, solicit bid proposals, and review requisitions for goods and services. Analyze price proposals, financial reports, and other data and information to determine reasonable prices. Purchase the highest quality merchandise at the lowest possible price and in correct amounts. Study sales records and inventory levels of current stock to develop strategic purchasing programs that facilitate employee access to supplies. Negotiate prices, discount terms and transportation arrangements for merchandise. Consult with store or merchandise managers about budgets or goods to be purchased. Collect money from customers, make change, and record transactions on customer receipts. Drive trucks to deliver such items as food, medical supplies, or newspapers. Write customer orders and sales contracts according to company guidelines. Inform regular customers of new products or services and price changes. Record sales or delivery information on daily sales or delivery record. Call on prospective customers to explain company services or to solicit new business. Listen to and resolve customers' complaints regarding products or services. Education 2012 High School Diploma : General Pennsauken High School － City , State Additional Information Volunteer Activities                                                                               Seeds Of Hope - Oct 2013 - present                                                    Serve food, beverages, and desserts in lunchrooms,                      business or industrial establishments.                               Community Service, etc. ","
    SALES MANAGER
    Professional Summary
    Accomplished and energetic with a solid history of achievement in sales. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Meeting Goals, Negotiation and Selling to Customer Needs.
    Interests
    Music Production, Graphic Art and Design and Fitness Training
    Skills
    •Computers and Electronics
    •Administration and Management
    •Critical Thinking
    •Negotiation
    •Persuasion
    •Sales and Marketing
    Experience
    01/2010 to Current
    Sales Manager Company Name － City , State
    • Resolve customer complaints regarding sales and service.
    • Direct and coordinate activities involving sales of manufactured products, services, commodities or other subjects of sale.
    • Plan and direct staffing, training, and performance evaluations to develop and control sales and service.
    • Determine price schedules and discount rates.
    • Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.
    • Review operational records and reports to project sales and determine profitability.
    • Direct foreign sales and service outlets of an organization.
    • Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.
    • Monitor customer preferences to determine focus of sales efforts.
    • Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.
    • Direct, coordinate, and review activities in sales and service accounting and record keeping, and in receiving and shipping operations.
    07/2007 to 03/2010
    Emergency Road Service Technician Company Name － City , State
    • Identify and inflate tires correctly for the size and ply.
    • Place wheels on balancing machines to determine counterweights required to balance wheels.
    • Raise vehicles, using hydraulic jacks.
    • Remount wheels onto vehicles.
    • Unbolt wheels from vehicles and remove them, using lug wrenches and other hand and power tools.
    • Apply rubber cement to buffed tire casings prior to vulcanization process.
    • Reassemble tires onto wheels.
    • Drive automobile or service trucks to industrial sites to provide services or respond to emergency calls.
    • Replace valve stems and remove puncturing objects.
    • Hammer required counterweights onto rims of wheels.
    • Inspect tire casings for defects, such as holes or tears.
    • Glue tire patches over ruptures in tire casings, using rubber cement.
    • Prepare rims and wheel drums for reassembly by scraping, grinding, or sandblasting.
    • Assist mechanics and perform other duties as directed.
    • Inflate inner tubes and immerse them in water to locate leaks.
    03/2005 to 09/2007
    Wholesale Food Supplier Company Name － City , State
    • Sell and keep records of sales for products from truck inventory.
    • Maintain records, such as vehicle logs, records of cargo, or billing statements, in accordance with regulations.
    • Drive vehicles with capacities under three tons to transport materials to and from specified destinations, such as railroad stations, plants, residences, offices, or within industrial yards.
    • Wrap, weigh, label and price cuts of meat.
    • Prepare special cuts of meat ordered by customers.
    • Cut, trim, bone, tie, and grind meats, such as beef, pork, poultry to prepare meat in cooking form.
    • Total sales, and collect money from customers.
    • Use knives, cleavers, meat saws, bandsaws, or other equipment to perform meat cutting and trimming.
    • Cut and trim meat to prepare for packing.
    • Inspect meat products for defects, bruises or blemishes and remove them along with any excess fat.
    • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
    • Total sales, and collect money from customers.
    • Prepare purchase orders, solicit bid proposals, and review requisitions for goods and services.
    • Analyze price proposals, financial reports, and other data and information to determine reasonable prices.
    • Purchase the highest quality merchandise at the lowest possible price and in correct amounts.
    • Study sales records and inventory levels of current stock to develop strategic purchasing programs that facilitate employee access to supplies.
    • Negotiate prices, discount terms and transportation arrangements for merchandise.
    • Consult with store or merchandise managers about budgets or goods to be purchased.
    • Collect money from customers, make change, and record transactions on customer receipts.
    • Drive trucks to deliver such items as food, medical supplies, or newspapers.
    • Write customer orders and sales contracts according to company guidelines.
    • Inform regular customers of new products or services and price changes.
    • Record sales or delivery information on daily sales or delivery record.
    • Call on prospective customers to explain company services or to solicit new business.
    • Listen to and resolve customers' complaints regarding products or services.
    Education
    2012
    High School Diploma : General Pennsauken High School － City , State
    Additional Information
    • Volunteer Activities                                                                               Seeds Of Hope - Oct 2013 - present                                                    Serve food, beverages, and desserts in lunchrooms,                      business or industrial establishments.                              
    • Community Service, etc.
    ",SALES 24592627," SENIOR SPECIAL INVESTIGATOR Summary To work within a successful Special Investigation Unit and work effectively with others. I worked as a Sworn Police Officer for 10 years and have been employed as a Sr. Special Investigator or Manager within the insurance industry for 30 years. When working with the insurance companies, I have been in the Special Investigation Unit combating fraud and investigating questionable claims. When a claim is determined to be fraudulent or have elements of fraud, I have filed numerous cases with the State's DOI Fraud Bureau and the appropriate counties District Attorney's Office. I have also conducted numerous training sessions with the Insurance industry on how to recognize the 'red flags' of insurance fraud. Highlights Insurance fraud expertise Database management Strong interpersonal and communication skills Property claims Workers' compensation claims Report writing Team player Interviewing techniques Decisive Critical thinker Accomplishments Earned a Certified Insurance Fraud Investigator (CIFI) from the International Association of Special Investigation Units (IASIU) Earned a Senior Claims Law Associate Degree Earned a Senior Fraud Claims Specialist Degree Experience Senior Special Investigator March 2004 to September 2014 Company Name － City , State Sr. Special Investigator in the SIU. In this position I conduct complex possible fraudulent insurance claims investigations for the Specialty Group of Great American. These claims are within their Workers Comp Unit, Liability Unit, Property Claims, Agriculture Claims, Equine Claims and Tractor-Trailer claims units. I am the sole investigator in their Western SIU Office, handling questionable insurance claims within the 14 Western States. After the investigation has determined fraudulent activity, it is referred to the different states Dept of Insurance, Fraud Units and the Counties District Attorney's office for further investigation. Sr. Special Investigator January 2003 to March 2004 Company Name － City , State In this position I also conducted investigations into suspicious insurance claims relating to Bodily Injury Accidents, First Party Auto Theft, Burglary, Vandalism, Property theft and etc. I also referred to the CA DOI upon completion. Sr. Special Investigator January 2002 to January 2003 Company Name － City , State Same job description as above. I also would monitor out of the area investigations by Private Investigation Companies on Unitrin Insurance products. Sr. Special Investigator January 1994 to January 2001 Company Name － City , State I conducted complex insurance fraud investigations for USAA in the Orange County/Los Angeles Office. Same job description as the above companies. Supervising SIU Investigator January 1987 to January 1993 Company Name － City , State I was in charge of 3 & 4 different offices of the Special Investigation Unit for Continental Insurance. These offices were in Costa Mesa, CA, Pleasanton, CA, Tucson, AZ and Honolulu, HI. This included the supervision of 4-5 different investigators along with support staff. Investigator January 1983 to January 1986 Company Name － City , State Conducted investigations of possible insurance fraud for several different carriers. These investigations were completed just as the insurance industry was finding fraud in their claims system was a problem. Police Officer, Sr. Police Officer & Traffic January 1973 to January 1982 Company Name － City , State Normal Police duties. Worked Patrol, Special Investigations Unit, Traffic Division on a motorcycle. Deputy Sheriff January 1972 to January 1973 Company Name － City , State In the Sheriff's Academy, Biscailuz Center Jail and Main County Jail. Education Associate Degree : Criminology , 1972 Long Beach Comm. College － City , State Criminology Bachelor's Degree : Management , 1977 Univ. of Redlands － City , State Management International Association of Credit Card Fraud Training 1996: International Association of Auto Theft Training 1997, 2001: California Conference of Arson Investigators Seminar 2004: Vehicle Fires, Cause and Recovery 2010: Midwest Cargo Theft Training Event 2011: Basic Arson Investigation and Prosecution Training : 73 Los Angeles Sheriff's Academy 93, '94, '95, '05, '08: IASIU International training Certified Insurance Fraud Investigator (CIFI) International Assoc. of SIU Senior Claims Law Associate Degree, (SCLA) American Educational Institute Fraud Claims Law Specialist, (FCLS) American Educational Institute California Peace Officer Standard in Training: Basic, Intermediate & Advanced Skills Attorney, Basic, CA, Credit, Insurance, Law, Office, Police, supervision ","
    SENIOR SPECIAL INVESTIGATOR
    Summary

    To work within a successful Special Investigation Unit and work effectively with others. I worked as a Sworn Police Officer for 10 years and have been employed as a Sr. Special Investigator or Manager within the insurance industry for 30 years. When working with the insurance companies, I have been in the Special Investigation Unit combating fraud and investigating questionable claims. When a claim is determined to be fraudulent or have elements of fraud, I have filed numerous cases with the State's DOI Fraud Bureau and the appropriate counties District Attorney's Office. I have also conducted numerous training sessions with the Insurance industry on how to recognize the 'red flags' of insurance fraud.

    Highlights
    • Insurance fraud expertise
    • Database management
    • Strong interpersonal and communication skills
    • Property claims
    • Workers' compensation claims
    • Report writing
    • Team player
    • Interviewing techniques
    • Decisive
    • Critical thinker
    Accomplishments

    Earned a Certified Insurance Fraud Investigator (CIFI) from the International Association of Special Investigation Units (IASIU)


    Earned a Senior Claims Law Associate Degree


    Earned a Senior Fraud Claims Specialist Degree

    Experience
    Senior Special Investigator
    March 2004 to September 2014     Company Name － City , State
    • Sr. Special Investigator in the SIU.
    • In this position I conduct complex possible fraudulent insurance claims investigations for the Specialty Group of Great American.
    • These claims are within their Workers Comp Unit, Liability Unit, Property Claims, Agriculture Claims, Equine Claims and Tractor-Trailer claims units.
    • I am the sole investigator in their Western SIU Office, handling questionable insurance claims within the 14 Western States.
    • After the investigation has determined fraudulent activity, it is referred to the different states Dept of Insurance, Fraud Units and the Counties District Attorney's office for further investigation.
    Sr. Special Investigator
    January 2003 to March 2004     Company Name － City , State
    • In this position I also conducted investigations into suspicious insurance claims relating to Bodily Injury Accidents, First Party Auto Theft, Burglary, Vandalism, Property theft and etc.
    • I also referred to the CA DOI upon completion.
    Sr. Special Investigator
    January 2002 to January 2003     Company Name － City , State
    • Same job description as above.
    • I also would monitor out of the area investigations by Private Investigation Companies on Unitrin Insurance products.
    Sr. Special Investigator
    January 1994 to January 2001     Company Name － City , State
    • I conducted complex insurance fraud investigations for USAA in the Orange County/Los Angeles Office.
    • Same job description as the above companies.
    Supervising SIU Investigator
    January 1987 to January 1993     Company Name － City , State
    • I was in charge of 3 & 4 different offices of the Special Investigation Unit for Continental Insurance.
    • These offices were in Costa Mesa, CA, Pleasanton, CA, Tucson, AZ and Honolulu, HI.
    • This included the supervision of 4-5 different investigators along with support staff.
    Investigator
    January 1983 to January 1986     Company Name － City , State
    • Conducted investigations of possible insurance fraud for several different carriers.
    • These investigations were completed just as the insurance industry was finding fraud in their claims system was a problem.
    Police Officer, Sr. Police Officer & Traffic
    January 1973 to January 1982     Company Name － City , State
    • Normal Police duties.
    • Worked Patrol, Special Investigations Unit, Traffic Division on a motorcycle.
    Deputy Sheriff
    January 1972 to January 1973     Company Name － City , State
    • In the Sheriff's Academy, Biscailuz Center Jail and Main County Jail.
    Education
    Associate Degree : Criminology , 1972 Long Beach Comm. College － City , State

    Criminology
    Bachelor's Degree : Management , 1977 Univ. of Redlands － City , State

    Management
    International Association of Credit Card Fraud Training 1996: International Association of Auto Theft Training 1997, 2001: California Conference of Arson Investigators Seminar 2004: Vehicle Fires, Cause and Recovery 2010: Midwest Cargo Theft Training Event 2011: Basic Arson Investigation and Prosecution Training : 73 Los Angeles Sheriff's Academy 93, '94, '95, '05, '08: IASIU International training
    Certified Insurance Fraud Investigator (CIFI) International Assoc. of SIU Senior Claims Law Associate Degree, (SCLA) American Educational Institute Fraud Claims Law Specialist, (FCLS) American Educational Institute California Peace Officer Standard in Training: Basic, Intermediate & Advanced
    Skills

    Attorney, Basic, CA, Credit, Insurance, Law, Office, Police, supervision

    ",AUTOMOBILE 10515955," DIGITAL MEDIA SALES CONSULTANT Summary Dedicated and highly seasoned advertising employee with over 19 years of inside and outside newspaper sales experience in both the print and digital realms. My goal is to be an asset to The Augusta Chronicle and to utilize my abilities and experience to further my personal growth. Highlights Excellent communication skills Detail oriented Excellent organizational skills Great follow through Relationship building Solution focused New Business Development Cold Calling Skilled at understanding customers' needs and building campaigns focused on those needs Accomplishments Circle of Excellence, 2010 - The Augusta Chronicle Advertising Salesperson of the Month, September 2010 - The Augusta Chronicle Advertising Salesperson of the Month, January 2005 - The Savannah Morning News Employee of the Month, March 2003- The Savannah Morning News Advertising Employee of First Quarter 2000- The Fayetteville Observer Experience Digital Media Sales Consultant Mar 2012 to Current Company Name － City , State Responsible for working alongside all advertising personnel to grow digital sales and serve as a source of reference for all members of the advertising staff. Work with advertising sales representatives to build proposals for businesses and present solutions to companies for advertising needs. Prepare and analyze needs analysis to build customized proposals. Overcome customer objections. Run, analyze, and explain advertising reports. Recruitment Advertising Representative Jan 2011 to Feb 2012 Company Name － City , State Service assigned and unassigned transient and monthly recruitment calls. Focus on the up-selling of monster.com products and Top Jobs. Utilize Ranger Data to complete callbacks. Sell accounts into job fairs. Establish new monthly recruitment accounts and contracts. Handle incoming Online Ads. Promote special pages and sections. Quote current recruitment and national rates. Automotive Multi-media Account Executive Jan 2007 to Jan 2011 Company Name － City , State Service assigned and unassigned transient and monthly automotive dealers. Focus on building new ad campaigns and up-sell online products to direct traffic to the customers' lot. Pull monthly reports and handle monthly projections. Quote current automotive rates. Recruitment Advertising Representative Jan 2005 to Jan 2007 Company Name － City , State Service assigned and unassigned transient and monthly recruitment calls. Focus on the up-selling of career builder.com and Top Jobs. Utilize Ranger Data to complete callbacks. Sell accounts into Fall & Spring Job Fairs. Establish new monthly recruitment accounts and contracts. Handle all incoming Classified Plus Ads, Place Ads and Ad Order Entry Ads and distribute them to recruitment and private party team members. Promote special pages and sections. Quote current recruitment and national rates. Classified Private Party Rep Jan 2001 to Jan 2005 Company Name － City , State Service assigned, unassigned, transient and commercial sales calls. Promote special pages and sections. Quote current classified rates. Cold calling. Help with weddings and obituaries as needed. Fill in for sales supervisor as needed. Special Occasions Representative Jan 2000 to Jan 2001 Company Name － City , State Service assigned, unassigned, and transient sales calls. Promote special pages and sections. Quote current classified rates. Cold calling. Typing and answering all wedding announcements and questions, special occasion announcements and assist in typing obituaries as needed. Classified Commercial Representative Jan 1997 to Jan 2000 Company Name － City , State Service assigned, unassigned, transient and commercial sales calls. Establish new monthly accounts and contracts. Promote special pages and sections. Quote current classified rates. Cold calling. Complete appropriate reports and billings. Classified Private Party Rep Jan 1995 to Jan 1997 Company Name － City , State Service assigned, unassigned, and transient sales calls. Promote Special pages and sections. Quote current classified rates. Cold calling. Complete appropriate reports and billings. Education Marketing Augusta State University － City , State 1994-1997 Bachelors of Science , Psychology 2012 University of Phoenix － City , State Psychology Master of Science , Counseling and Clinical Psychology Troy University － City , State Expected graduation: 2016 Additional Information Additional Skill-Building Training: Landy Chase Value-Based Selling- The Augusta Chronicle, 2010 Franklin Covey- The Savannah Morning News, 2005 Telephone Selling- The Savannah Morning News, 2003 Customer Service Training- The Savannah Morning News, 2003 Telephone Selling- The Savannah Morning News, 2002 Advertising Legal Issues Training Class- The Augusta Chronicle, 2001 CARE (Communication Actions that Result in Effectiveness)- The Fayetteville Observer, 1999 Customer Service (Telephone Manners that Win)- The Fayetteville Observer, 1998 Selling from the Heart- The Augusta Chronicle, 1997 Relationship Strategies- The Augusta Chronicle, 1997 Exceptional Customer Service- The Augusta Chronicle, 1997 Telephone Skills Workshop- The Augusta Chronicle Personal: Active in animal rescue organizations Skills Ad Building, Ad Order Entry, Advertising, Advertising sales, Automotive advertising, Billing, Cold calling, Contract negotiation, Customer Service, Digital advertising, Needs analysis, Proposal Generation, Recruitment advertising, Telephone Skills. ","
    DIGITAL MEDIA SALES CONSULTANT
    Summary

    Dedicated and highly seasoned advertising employee with over 19 years of inside and outside newspaper sales experience in both the print and digital realms. My goal is to be an asset to The Augusta Chronicle and to utilize my abilities and experience to further my personal growth.

    Highlights
    • Excellent communication skills
    • Detail oriented
    • Excellent organizational skills
    • Great follow through
    • Relationship building
    • Solution focused
    • New Business Development
    • Cold Calling
    • Skilled at understanding customers' needs and building campaigns focused on those needs
    Accomplishments

    Circle of Excellence, 2010 - The Augusta Chronicle

    Advertising Salesperson of the Month, September 2010 - The Augusta Chronicle

    Advertising Salesperson of the Month, January 2005 - The Savannah Morning News

    Employee of the Month, March 2003- The Savannah Morning News

    Advertising Employee of First Quarter 2000- The Fayetteville Observer

    Experience
    Digital Media Sales Consultant Mar 2012 to Current
    Company Name － City , State
    • Responsible for working alongside all advertising personnel to grow digital sales and serve as a source of reference for all members of the advertising staff.
    • Work with advertising sales representatives to build proposals for businesses and present solutions to companies for advertising needs.
    • Prepare and analyze needs analysis to build customized proposals.
    • Overcome customer objections.
    • Run, analyze, and explain advertising reports.
    Recruitment Advertising Representative Jan 2011 to Feb 2012
    Company Name － City , State
    • Service assigned and unassigned transient and monthly recruitment calls.
    • Focus on the up-selling of monster.com products and Top Jobs.
    • Utilize Ranger Data to complete callbacks.
    • Sell accounts into job fairs.
    • Establish new monthly recruitment accounts and contracts.
    • Handle incoming Online Ads.
    • Promote special pages and sections.
    • Quote current recruitment and national rates.
    Automotive Multi-media Account Executive Jan 2007 to Jan 2011
    Company Name － City , State
    • Service assigned and unassigned transient and monthly automotive dealers.
    • Focus on building new ad campaigns and up-sell online products to direct traffic to the customers' lot.
    • Pull monthly reports and handle monthly projections.
    • Quote current automotive rates.
    Recruitment Advertising Representative Jan 2005 to Jan 2007
    Company Name － City , State
    • Service assigned and unassigned transient and monthly recruitment calls.
    • Focus on the up-selling of career builder.com and Top Jobs.
    • Utilize Ranger Data to complete callbacks.
    • Sell accounts into Fall & Spring Job Fairs.
    • Establish new monthly recruitment accounts and contracts.
    • Handle all incoming Classified Plus Ads, Place Ads and Ad Order Entry Ads and distribute them to recruitment and private party team members.
    • Promote special pages and sections.
    • Quote current recruitment and national rates.
    Classified Private Party Rep Jan 2001 to Jan 2005
    Company Name － City , State
    • Service assigned, unassigned, transient and commercial sales calls.
    • Promote special pages and sections.
    • Quote current classified rates.
    • Cold calling.
    • Help with weddings and obituaries as needed.
    • Fill in for sales supervisor as needed.
    Special Occasions Representative Jan 2000 to Jan 2001
    Company Name － City , State
    • Service assigned, unassigned, and transient sales calls.
    • Promote special pages and sections.
    • Quote current classified rates.
    • Cold calling.
    • Typing and answering all wedding announcements and questions, special occasion announcements and assist in typing obituaries as needed.
    Classified Commercial Representative Jan 1997 to Jan 2000
    Company Name － City , State
    • Service assigned, unassigned, transient and commercial sales calls.
    • Establish new monthly accounts and contracts.
    • Promote special pages and sections.
    • Quote current classified rates.
    • Cold calling.
    • Complete appropriate reports and billings.
    Classified Private Party Rep Jan 1995 to Jan 1997
    Company Name － City , State
    • Service assigned, unassigned, and transient sales calls.
    • Promote Special pages and sections.
    • Quote current classified rates.
    • Cold calling.
    • Complete appropriate reports and billings.
    Education
    Marketing Augusta State University － City , State

    1994-1997
    Bachelors of Science , Psychology 2012 University of Phoenix － City , State

    Psychology
    Master of Science , Counseling and Clinical Psychology Troy University － City , State

    Expected graduation: 2016
    Additional Information

    Additional Skill-Building Training:


    Landy Chase Value-Based Selling- The Augusta Chronicle,

    2010 Franklin Covey- The Savannah Morning News,

    2005 Telephone Selling- The Savannah Morning News,

    2003 Customer Service Training- The Savannah Morning News,

    2003 Telephone Selling- The Savannah Morning News,

    2002 Advertising Legal Issues Training Class- The Augusta Chronicle,

    2001 CARE (Communication Actions that Result in Effectiveness)- The Fayetteville Observer,

    1999 Customer Service (Telephone Manners that Win)- The Fayetteville Observer,

    1998 Selling from the Heart- The Augusta Chronicle,

    1997 Relationship Strategies- The Augusta Chronicle,

    1997 Exceptional Customer Service- The Augusta Chronicle,

    1997 Telephone Skills Workshop- The Augusta Chronicle


    Personal:

    Active in animal rescue organizations

    Skills

    Ad Building, Ad Order Entry, Advertising, Advertising sales, Automotive advertising, Billing, Cold calling, Contract negotiation, Customer Service, Digital advertising, Needs analysis, Proposal Generation, Recruitment advertising, Telephone Skills.

    ",DIGITAL-MEDIA 34303500," SALES DIRECTOR Summary To continue my career with an organization that will utilize my management, supervision and administrative skills to benefit mutual growth and success. Also, to offer my skills to your company especially in the field of sales and to grasp power to enhance my professional skill set in accordance with organizational objectives. ​ Core Qualifications Budget & report writing skills Excellent sales and negotiation skills The ability to motivate and lead a team Excellent communication and 'people skills' Good planning and organizational skills The ability to work calmly under pressure Developing sales strategies and setting sales targets Compiling and analyzing sales figures Keeping up to date with products and competitors Sound expertise in sales Strong presentation skills Goal-oriented Strong networking skills Good judgement Good decision making Accomplishments -Added 35+ businesses to WaveFly powered by JMF Solutions, Inc. since January 2016. -Developed highly effective sales training strategies as Sales Manager. -Personally helped grow our company in revenue by 115% in a year and we made the INC 5000 list and magazine. -Recognized by our city as one of the fastest growing technology companies in revenue and I attributed to that with bringing over $300,000 in revenue in 36 month contracts since January 2016. -VMware Federal Specialization Certification -Lenovo Partner Certification -VMware Academic Specialization Certification Experience Sales Director 10/2015 to Current Company Name City , State JMF Solutions, Inc. is the full service telecommunications firm behind WaveFly Technologies which provides a seamless approach to all of your technology-based services by analyzing your specific needs and creating a custom, cost-efficient solution. My day to day duties included: Led sales calls with team members to establish sales and customer retention goals. Negotiated and closed 35+ contracts for companies which included all 36 month contracts. Worked with HOA's and MDU's and closed a 22 unit condo association with a 36 month agreement. C reated and directed sales team training and development programs. Shared product knowledge with customers while making personal recommendations. Maintained friendly and professional customer interactions. Trained in negotiations and time management. Helped grow our company to show a 115% growth margin over the last year. Also during this time I bid our services through USAC for E-Rate. I worked hand in hand with vendors such as Ingram Micro, CISCO, D&H etc. to work on the right price for us to be a competitive bidder. Store Trainer & Key Holder (worked through college) 07/2013 to 12/2015 Company Name City , State Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency. Scheduled and directed staff in daily work assignments to maximize productivity. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Trained all new staff in front of house and on all menu items food/drinks. Lead Bartender & Store Trainer (worked through college) 08/2011 to 07/2012 Company Name City , State Trained staff of employees for correct facility procedures, safety codes, bar codes, proper recipes and drinking safety. Increased customer attendance. Responsible for daily set up. Received frequent customer compliments for going above and beyond normal duties. Maintained a professional tone at all times, including during peak rush hours. ​ Receptionist 09/2008 to 04/2005 Company Name City , State Handled incoming and outgoing correspondence, including mail, email and faxes. Screened telephone calls and inquiries and directed them as appropriate. Devised and maintained office systems to efficiently deal with paper flow. Organized personal and professional calendars and supplied reminders of upcoming meetings and events. Created expense reports using Microsoft Excel spreadsheets. Typed documents, updated websites and compiled information for meetings. Conducted extensive online and phone research. Attended business meetings and took meeting minutes. ​ Education Nursing 2010 University of Mobile City , State , USA I attended University of Mobile program for Center for Adult Programs and Professional Studies Nursing. Bachelor of Science : Leadership & Cultural Studies 2015 University of Mobile City , State , USA I have a degree in Leadership & Cultural Studies with a minor in International Business: All 4 years of college I made the Deans List and graduated with a 3.5 GPA. My degree includes studies in philosophy, world politics, religion, and ethics. Emphasizes communication, critical thinking, and interpersonal relations skills. It is designed to build skills necessary for positions in human resources, management, counseling, and other service-oriented positions. The Bachelor of Science in Leadership and Cultural Studies develops proficiency in communication, critical thinking, and interpersonal relations. The emphasis in communication includes composition, the arts, logic, and counseling. Critical thinking involves studies in philosophy, world politics, and religion, as well as ethics, and psychology. Interpersonal preparation adds consideration of world conflict and its resolution, and investigations into traditions of leadership. Skills Sales Software: Ubersmith Desktop Publishing Software: Photoshop, Illustrator, HTML Cold Calling Achieving Results Customer Satisfaction Building Relationships Microsoft Office Microsoft Excel Planning Negotiation ","
    SALES DIRECTOR
    Summary
    To continue my career with an organization that will utilize my management, supervision and administrative skills to benefit mutual growth and success. Also, to offer my skills to your company especially in the field of sales and to grasp power to enhance my professional skill set in accordance with organizational objectives.
    ​
    Core Qualifications
    • Budget & report writing skills
    • Excellent sales and negotiation skills
    • The ability to motivate and lead a team
    • Excellent communication and 'people skills'
    • Good planning and organizational skills
    • The ability to work calmly under pressure
    • Developing sales strategies and setting sales targets
    • Compiling and analyzing sales figures
    • Keeping up to date with products and competitors
    • Sound expertise in sales
    • Strong presentation skills
    • Goal-oriented
    • Strong networking skills
    • Good judgement
    • Good decision making
    Accomplishments
    -Added 35+ businesses to WaveFly powered by JMF Solutions, Inc. since January 2016.
    -Developed highly effective sales training strategies as Sales Manager.
    -Personally helped grow our company in revenue by 115% in a year and we made the INC 5000 list and magazine.
    -Recognized by our city as one of the fastest growing technology companies in revenue and I attributed to that with bringing over $300,000 in revenue in 36 month contracts since January 2016.
    -VMware Federal Specialization Certification
    -Lenovo Partner Certification
    -VMware Academic Specialization Certification
    Experience
    Sales Director 10/2015 to Current Company Name City , State
    JMF Solutions, Inc. is the full service telecommunications firm behind WaveFly Technologies which provides a seamless approach to all of your technology-based services by analyzing your specific needs and creating a custom, cost-efficient solution. My day to day duties included:
    Led sales calls with team members to establish sales and customer retention goals. Negotiated and closed 35+ contracts for companies which included all 36 month contracts. Worked with HOA's and MDU's and closed a 22 unit condo association with a 36 month agreement. C reated and directed sales team training and development programs. Shared product knowledge with customers while making personal recommendations. Maintained friendly and professional customer interactions. Trained in negotiations and time management. Helped grow our company to show a 115% growth margin over the last year. Also during this time I bid our services through USAC for E-Rate. I worked hand in hand with vendors such as Ingram Micro, CISCO, D&H etc. to work on the right price for us to be a competitive bidder.
    Store Trainer & Key Holder (worked through college) 07/2013 to 12/2015 Company Name City , State
    Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
    Scheduled and directed staff in daily work assignments to maximize productivity.
    Efficiently resolved problems or concerns to the satisfaction of all involved parties.
    Trained all new staff in front of house and on all menu items food/drinks.
    Lead Bartender & Store Trainer (worked through college) 08/2011 to 07/2012 Company Name City , State
    Trained staff of employees for correct facility procedures, safety codes, bar codes, proper recipes and drinking safety.
    Increased customer attendance.
    Responsible for daily set up.
    Received frequent customer compliments for going above and beyond normal duties.
    Maintained a professional tone at all times, including during peak rush hours.
    ​
    Receptionist 09/2008 to 04/2005 Company Name City , State
    Handled incoming and outgoing correspondence, including mail, email and faxes.
    Screened telephone calls and inquiries and directed them as appropriate.
    Devised and maintained office systems to efficiently deal with paper flow.
    Organized personal and professional calendars and supplied reminders of upcoming meetings and events.
    Created expense reports using Microsoft Excel spreadsheets.
    Typed documents, updated websites and compiled information for meetings.
    Conducted extensive online and phone research.
    Attended business meetings and took meeting minutes.
    ​
    Education
    Nursing 2010 University of Mobile City , State , USA
    I attended University of Mobile program for Center for Adult Programs and Professional Studies Nursing.
    Bachelor of Science : Leadership & Cultural Studies 2015 University of Mobile City , State , USA
    I have a degree in Leadership & Cultural Studies with a minor in International Business: All 4 years of college I made the Deans List and graduated with a 3.5 GPA. My degree includes studies in philosophy, world politics, religion, and ethics. Emphasizes communication, critical thinking, and interpersonal relations skills. It is designed to build skills necessary for positions in human resources, management, counseling, and other service-oriented positions. The Bachelor of Science in Leadership and Cultural Studies develops proficiency in communication, critical thinking, and interpersonal relations. The emphasis in communication includes composition, the arts, logic, and counseling. Critical thinking involves studies in philosophy, world politics, and religion, as well as ethics, and psychology. Interpersonal preparation adds consideration of world conflict and its resolution, and investigations into traditions of leadership.
    Skills
    • Sales Software: Ubersmith
    • Desktop Publishing Software: Photoshop, Illustrator, HTML
    • Cold Calling
    • Achieving Results
    • Customer Satisfaction
    • Building Relationships
    • Microsoft Office
    • Microsoft Excel
    • Planning
    • Negotiation
    ",SALES 19444529," VIDEOGRAPHER Professional Profile Creative individual seeking an Associate Editor position with American Greetings to utilize writing and editing skills to create innovative and trend-driven products. Qualifications Designed and wrote content for materials geared towards various audiences in print and/or digital form - newsletters, blogs, scripts, feature articles, advertisements, speeches, brochures, and presentations I mplemented digital marketing strategies across social media platforms Skilled reporter and editor In-depth knowledge of video production: editing techniques, video equipment and tools Implemented leadership, training and supervision for department interns Developed creative marketing presentations to improve engagement Experience 03/2015 to Current Videographer Company Name － City , State Worked in collaboration with clients and production staff to produce a variety of video products, including both live events and video packages. Conducted field-based video production, which involved interacting with clients and operating all portable video and audio equipment. 06/2014 to Current Digital Media Specialist Company Name － City , State Responsible for creating content for new website and app called LCExplorer.com. Created and implemented a digital marketing plan that increased LC Explorer's user base to 10,000 monthly active users in six months. Wrote blog posts to promote the website and app. Managed Facebook, Twitter, and Instagram to effectively drive brand awareness, engagement, and traffic to website. Developed and implemented an email marketing campaign for both LC Explorer and Emerge's web services. Produced, edited and acted as on-camera talent for instructional videos that were used for customer support, orientation and training. Created series of web videos to highlight successes of local businesses. Managed a team of interns to help produce content for LC Explorer. Communicated with clients to manage and update the business directory on LCExplorer.com. Planned and coordinated events to launch various Emerge Inc. services. Wrote, edited, and posted press releases to LorainCounty.com. 10/2013 to 04/2014 Reporter Company Name － City , State Researched and wrote investigative news stories that were published in the Akron Beacon Journal, the Youngstown Vindicator, and TheNewsOutlet.org. Conducted interviews for the purpose of writing, producing, and recording radio pieces to accompany the print media. 07/2013 Promotions Intern Company Name － City , State Maintained social media accounts throughout summer to highlight the success of the organization's alumni and increase membership. Filmed and edited videos to promote annual fundraiser and posted to social media sites. Created and maintained blog to feature the successes of the organization's interns. Wrote stories for newsletter. Promoted annual fundraiser using social media and video advertisements. 10/2012 to 04/2013 Program Producer Company Name － City , State Created and produced a news and entertainment program for Z-TV and WVPX titled ""Lights, Camera, Akron!"" Responsible for all aspects of program production including selecting content, directing live-to-tape studio sessions, and editing packages. Scheduled and conducted guest interviews. Developed and implemented social media strategy to promote program and engage student audience. Facilitated team meetings to develop ideas and organize production. Communicated with WVPX Channel 23 to ensure program was delivered in a timely manner for their regularly scheduled broadcast. 07/2012 Production Intern Company Name － City , State Worked on the live, daily entertainment program, ""New Day Cleveland."" Served as production assistant on location shoots. Wrote and uploaded articles to station's website and social media sites. Acted as floor director, operated teleprompter, and assisted in the control room with producers and technical director. Engaged in creative planning sessions with producers and training sessions with technical crew members. Scheduled guests and did post-show follow-up with viewers regarding program content. 01/2010 to 01/2013 Social Media and Content Specialist Company Name － City , State Produced, edited and acted as on-camera talent for instructional videos that were used for customer support, orientation and training. Managed day to day social media activities for Emerge Inc. and LorainCounty.com. Responsible for comment moderation, consumer interaction, and diffusing any online issues. Produced promotional videos to showcase local companies on LorainCounty.com. Education May 10, 2014 Bachelor of Arts : Journalism, Media Production, and Radio/TV THE UNIVERSITY OF AKRON － City , State GPA: GPA: 3.988/4 Journalism, Media Production, and Radio/TV GPA: 3.988/4 Skills advertisements, ads, audio, broadcast, com, content, clients, customer support, directing, editing skills, editing, editor, email, feature articles, Explorer, director, marketing plan, marketing strategies, marketing, meetings, newsletters, newsletter, Camera, presentations, press releases, print media, producing, radio, recording, reporter, scripts, social media platforms, stories, strategy, TV, trade shows, video, video production, website, articles Additional Information ACHIEVEMENTS Graduated Summa Cum Laude Two-time Emmy Nominated Producer for ""Lights, Camera, Akron!,"" 2013 & 2014 Top 10 Honors College Graduating Senior Ohio Association of Broadcasters Scholarship Recipient National Academy of Television Arts and Sciences Scholarship Recipient John S. Knight Scholarship Recipient Emerging Leaders Program Residence Hall Program Board Member National Society of Leadership of Success Dean's List (2010-2014) Academic Scholarship Recipient High School Valedictorian ","
    VIDEOGRAPHER
    Professional Profile
    Creative individual seeking an Associate Editor position with American Greetings to utilize writing and editing skills to create innovative and trend-driven products.
    Qualifications
    • Designed and wrote content for materials geared towards various audiences in print and/or digital form - newsletters, blogs, scripts, feature articles, advertisements, speeches, brochures, and presentations
    • I mplemented digital marketing strategies across social media platforms
    • Skilled reporter and editor
    • In-depth knowledge of video production: editing techniques, video equipment and tools
    • Implemented leadership, training and supervision for department interns
    • Developed creative marketing presentations to improve engagement
    Experience
    03/2015 to Current
    Videographer Company Name － City , State
    • Worked in collaboration with clients and production staff to produce a variety of video products, including both live events and video packages.
    • Conducted field-based video production, which involved interacting with clients and operating all portable video and audio equipment.
    06/2014 to Current
    Digital Media Specialist Company Name － City , State
    • Responsible for creating content for new website and app called LCExplorer.com.
    • Created and implemented a digital marketing plan that increased LC Explorer's user base to 10,000 monthly active users in six months.
    • Wrote blog posts to promote the website and app.
    • Managed Facebook, Twitter, and Instagram to effectively drive brand awareness, engagement, and traffic to website.
    • Developed and implemented an email marketing campaign for both LC Explorer and Emerge's web services.
    • Produced, edited and acted as on-camera talent for instructional videos that were used for customer support, orientation and training.
    • Created series of web videos to highlight successes of local businesses.
    • Managed a team of interns to help produce content for LC Explorer.
    • Communicated with clients to manage and update the business directory on LCExplorer.com.
    • Planned and coordinated events to launch various Emerge Inc.
    • services.
    • Wrote, edited, and posted press releases to LorainCounty.com.
    10/2013 to 04/2014
    Reporter Company Name － City , State
    • Researched and wrote investigative news stories that were published in the Akron Beacon Journal, the Youngstown Vindicator, and TheNewsOutlet.org.
    • Conducted interviews for the purpose of writing, producing, and recording radio pieces to accompany the print media.
    07/2013
    Promotions Intern Company Name － City , State
    • Maintained social media accounts throughout summer to highlight the success of the organization's alumni and increase membership.
    • Filmed and edited videos to promote annual fundraiser and posted to social media sites.
    • Created and maintained blog to feature the successes of the organization's interns.
    • Wrote stories for newsletter.
    • Promoted annual fundraiser using social media and video advertisements.
    10/2012 to 04/2013
    Program Producer Company Name － City , State
    • Created and produced a news and entertainment program for Z-TV and WVPX titled ""Lights, Camera, Akron!"" Responsible for all aspects of program production including selecting content, directing live-to-tape studio sessions, and editing packages.
    • Scheduled and conducted guest interviews.
    • Developed and implemented social media strategy to promote program and engage student audience.
    • Facilitated team meetings to develop ideas and organize production.
    • Communicated with WVPX Channel 23 to ensure program was delivered in a timely manner for their regularly scheduled broadcast.
    07/2012
    Production Intern Company Name － City , State
    • Worked on the live, daily entertainment program, ""New Day Cleveland."" Served as production assistant on location shoots.
    • Wrote and uploaded articles to station's website and social media sites.
    • Acted as floor director, operated teleprompter, and assisted in the control room with producers and technical director.
    • Engaged in creative planning sessions with producers and training sessions with technical crew members.
    • Scheduled guests and did post-show follow-up with viewers regarding program content.
    01/2010 to 01/2013
    Social Media and Content Specialist Company Name － City , State
    • Produced, edited and acted as on-camera talent for instructional videos that were used for customer support, orientation and training.
    • Managed day to day social media activities for Emerge Inc.
    • and LorainCounty.com.
    • Responsible for comment moderation, consumer interaction, and diffusing any online issues.
    • Produced promotional videos to showcase local companies on LorainCounty.com.
    Education
    May 10, 2014
    Bachelor of Arts : Journalism, Media Production, and Radio/TV THE UNIVERSITY OF AKRON － City , State GPA: GPA: 3.988/4 Journalism, Media Production, and Radio/TV GPA: 3.988/4
    Skills
    advertisements, ads, audio, broadcast, com, content, clients, customer support, directing, editing skills, editing, editor, email, feature articles, Explorer, director, marketing plan, marketing strategies, marketing, meetings, newsletters, newsletter, Camera, presentations, press releases, print media, producing, radio, recording, reporter, scripts, social media platforms, stories, strategy, TV, trade shows, video, video production, website, articles
    Additional Information
    • ACHIEVEMENTS Graduated Summa Cum Laude Two-time Emmy Nominated Producer for ""Lights, Camera, Akron!,"" 2013 & 2014 Top 10 Honors College Graduating Senior Ohio Association of Broadcasters Scholarship Recipient National Academy of Television Arts and Sciences Scholarship Recipient John S. Knight Scholarship Recipient Emerging Leaders Program Residence Hall Program Board Member National Society of Leadership of Success Dean's List (2010-2014) Academic Scholarship Recipient High School Valedictorian
    ",DIGITAL-MEDIA 25749150," ACCOUNTANT Professional Summary Inpatient and outpatient records coding specialist with ICD-9, ICD-10 and ASC coding expertise. Familiar with commercial and private insurance carriers. Seeks a position of increased responsibility and authority. Administrative Assistant experienced at registering patients, scheduling appointments and recording and filing patient medical records. Enters orders and information quickly and accurately. Administrative Assistant experienced at registering patients, scheduling appointments and recording and filing patient medical records. Enters orders and information quickly and accurately. Enthusiastic Administrative Assistant with excellent people skills and dedicated work ethic. Strong attention to detail and extensive knowledge of medical terminology. Medical Coder with [number] years experience in hospital inpatient/outpatient surgery coding. Certified in ICD-9 and ICD-10. Familiar with commercial and private insurance carriers. Desire a position in inpatient records coding. Skill Highlights Knowledge of HMOs, Medicare and Medi-Cal Online Claim Submission & Electronic Medical Record (EMR) software  HIPAA compliance Claim entry & payment posting ICD-10, CPT/HCPCS coding, & medical terminology ​ ICD-10, CPT/HCPCS coding, & medical terminology Claim entry & payment posting  HIPAA compliance ICD-10, CPT/HCPCS coding, & medical terminology Claim entry & payment posting  HIPAA compliance gff Professional Experience Company Name August 2012 to December 2014 Accountant City , State Assisted the senior accountant in the performance of all financial activities to include financial statements and management reports.  Gathered and analyzed information received from inter-departmental systems to the G/L to test for inconsistencies/errors and reasonableness.  Researched accounting transactions to identify and resolve discrepancies.) Reconciled bank and various G/L accounts; created invoices and collected on overdue accounts. Prepared P & L's in addition to various financial and statistical reports for management. Performed accounts receivable and accounts payable functions, balanced cash, and accurately posted transactions. Identified various errors and inconsistences between reports being used to book figures in the G/L; worked with IT to resolve the discrepancy and new reports were created. Improved reconciling variances significantly by closely monitoring cash control of all office locations as well as worked with office practice managers to make the reconciliation process more efficient and accurate. Company Name January 2010 to January 2012 Medicare Compliane Coder City , State Successfully conducted a pilot project -""Medicare compliance coder"" that increased the number of payments received while reducing denials and write-offs.    Demonstrated analytical & problem solving ability to address the  barriers that exist in receiving payment for certain services rendered Acted as a liaison between the business department, billers and third party payers in resolving billing and reimbursement accuracy. R earched and solved claim and billing issues in prompt manner to reduce the number of claims being denied, rejected, or sent to collections. · Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information. Retrieved patient medical records from physicians, technicians, or other medical personnel to assess the probability of insurance coverage · Acquired specific CPT and ICD-9 codes to ensure proper treatment and billing of all detailed procedures · Reviewed and processed visits from system-generated work lists, reports, and remittances to insurance companies · Reviewed records for completeness, accuracy, and compliance with regulations. Company Name January 2010 to January 2012 Hospital Access Representative City , State Completed registration quickly and cordially for all new patients Confirmed patient information, collected copays and verified insurance. Consistently informed patients of their financial responsibilities prior to services being rendered. Efficiently performed insurance verification and pre-certification and pre-authorization functions Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information. Received, organized and maintained all coding and reimbursement periodicals and updates. . Quickly responded to staff and client inquiries regarding CPT codes.  . Quickly responded to staff and client inquiries regarding CPT codes Performed quality control of the data entry system to verify that claims and payments were posted correctly. Company Name June 2006 to June 2016 Patient Financial Representative City , State Recorded and filed patient data and medical records. Carefully reviewed medical records for accuracy and completion as required by insurance companies. Acquired insurance authorizations for procedures and tests ordered by the attending physician. Accurately entered procedure codes, diagnosis codes and patient information into billing software. Consistently ensured proper coding, sequencing of diagnoses and procedures. Appropriately and correctly identified errors and re-filed denied/rejected claims as they were received from the Patient Account Representative. Thoroughly reviewed remittance codes from EOBS/AR's. Completed appeals and filed and submitted claims. Posted charges, payments and adjustments. Carefully prepared, reviewed and submitted patient statements. Ensured timely and accurate charge submission through electronic charge capture, including the billing and account receivables (BAR) system and clearing house. Thoroughly investigated past due invoices and minimized number of unpaid accounts. Education UNIVERSITY OF HARTFORD 2016 Accounting City , State 3.8 GPA Central Connecticut 2010 Bachelor of Arts : Accounting City , State Graduated Summa Cum Laude Member of [Club Name] Club Skills accounting, accountant, accounts payable, accounts receivable, billing, book, CPT, finance, financial, financial/ accounting, financial statements, ICD-9, insurance, leadership skills, Access, Excel, MS Office, office, Outlook, PowerPoint, Word, personnel, processes, reconciling ","
    ACCOUNTANT
    Professional Summary
    Inpatient and outpatient records coding specialist with ICD-9, ICD-10 and ASC coding expertise. Familiar with commercial and private insurance carriers. Seeks a position of increased responsibility and authority. Administrative Assistant experienced at registering patients, scheduling appointments and recording and filing patient medical records. Enters orders and information quickly and accurately. Administrative Assistant experienced at registering patients, scheduling appointments and recording and filing patient medical records. Enters orders and information quickly and accurately. Enthusiastic Administrative Assistant with excellent people skills and dedicated work ethic. Strong attention to detail and extensive knowledge of medical terminology. Medical Coder with [number] years experience in hospital inpatient/outpatient surgery coding. Certified in ICD-9 and ICD-10. Familiar with commercial and private insurance carriers. Desire a position in inpatient records coding.
    Skill Highlights

    • Knowledge of HMOs, Medicare and Medi-Cal
    • Online Claim Submission & Electronic Medical Record (EMR) software
    •  HIPAA compliance
    • Claim entry & payment posting
    • ICD-10, CPT/HCPCS coding, & medical terminology
    ​
    ICD-10, CPT/HCPCS coding, & medical terminology
  • Claim entry & payment posting
  •  HIPAA compliance
    • ICD-10, CPT/HCPCS coding, & medical terminology
  • Claim entry & payment posting
  •  HIPAA compliance

    • gff
    Professional Experience
    Company Name August 2012 to December 2014 Accountant
    City , State
    Assisted the senior accountant in the performance of all financial activities to include financial statements and management reports.  Gathered and analyzed information received from inter-departmental systems to the G/L to test for inconsistencies/errors and reasonableness.  Researched accounting transactions to identify and resolve discrepancies.) Reconciled bank and various G/L accounts; created invoices and collected on overdue accounts.
    • Prepared P & L's in addition to various financial and statistical reports for management.
    • Performed accounts receivable and accounts payable functions, balanced cash, and accurately posted transactions.
    • Identified various errors and inconsistences between reports being used to book figures in the G/L; worked with IT to resolve the discrepancy and new reports were created.
    • Improved reconciling variances significantly by closely monitoring cash control of all office locations as well as worked with office practice managers to make the reconciliation process more efficient and accurate.
    Company Name January 2010 to January 2012 Medicare Compliane Coder
    City , State

    Successfully conducted a pilot project -""Medicare compliance coder"" that increased the number of payments received while reducing denials and write-offs.   

    Demonstrated analytical & problem solving ability to address the  barriers that exist in receiving payment for certain services rendered

    • Acted as a liaison between the business department, billers and third party payers in resolving billing and reimbursement accuracy.
    • R earched and solved claim and billing issues in prompt manner to reduce the number of claims being denied, rejected, or sent to collections.

    · Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information. Retrieved patient medical records from physicians, technicians, or other medical personnel to assess the probability of insurance coverage

    · Acquired specific CPT and ICD-9 codes to ensure proper treatment and billing of all detailed procedures

    · Reviewed and processed visits from system-generated work lists, reports, and remittances to insurance companies

    · Reviewed records for completeness, accuracy, and compliance with regulations.




    Company Name January 2010 to January 2012 Hospital Access Representative
    City , State
    • Completed registration quickly and cordially for all new patients
    • Confirmed patient information, collected copays and verified insurance.
    • Consistently informed patients of their financial responsibilities prior to services being rendered.
    • Efficiently performed insurance verification and pre-certification and pre-authorization functions
    • Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
    • Received, organized and maintained all coding and reimbursement periodicals and updates. . Quickly responded to staff and client inquiries regarding CPT codes.  . Quickly responded to staff and client inquiries regarding CPT codes
    • Performed quality control of the data entry system to verify that claims and payments were posted correctly.

    Company Name June 2006 to June 2016 Patient Financial Representative
    City , State     Recorded and filed patient data and medical records. Carefully reviewed medical records for accuracy and completion as required by insurance companies. Acquired insurance authorizations for procedures and tests ordered by the attending physician. Accurately entered procedure codes, diagnosis codes and patient information into billing software. Consistently ensured proper coding, sequencing of diagnoses and procedures. Appropriately and correctly identified errors and re-filed denied/rejected claims as they were received from the Patient Account Representative. Thoroughly reviewed remittance codes from EOBS/AR's. Completed appeals and filed and submitted claims. Posted charges, payments and adjustments. Carefully prepared, reviewed and submitted patient statements. Ensured timely and accurate charge submission through electronic charge capture, including the billing and account receivables (BAR) system and clearing house. Thoroughly investigated past due invoices and minimized number of unpaid accounts.
    Education
    UNIVERSITY OF HARTFORD 2016 Accounting City , State 3.8 GPA
    Central Connecticut 2010 Bachelor of Arts : Accounting City , State Graduated Summa Cum Laude Member of [Club Name] Club
    Skills
    accounting, accountant, accounts payable, accounts receivable, billing, book, CPT, finance, financial, financial/ accounting, financial statements, ICD-9, insurance, leadership skills, Access, Excel, MS Office, office, Outlook, PowerPoint, Word, personnel, processes, reconciling
    ",ACCOUNTANT 21338490," Summary I have many years of experience in accounting and finance including: audit, financial analysis, bank reconciliations, accounts payables/receivables, financial statements, month and year end reporting, and budgeting Highlights MS Word, PowerPoint, Outlook, Access, and Excel (Advanced), Creative Solutions, QuickBooks, Fedielio (Hotels), Sales Tax Express, and other proprietary accounting software *Over 18 years of experience in accounting and finance including: audit, financial analysis, bank reconciliations, accounts payables/receivables, financial statements, month and year end reporting, and budgeting Experience Accountant June 2013 to Current Company Name － City , State Responsible for all accounting processes for 45 clients Perform end-of-period closing processes; prepare financial statements, and budgets. Reconcile bank statements, ledger entries and journal entries. Balance sheet account analysis and Profit and loss account and review them Prepare and analyze financial statements and other various reports. Collection functions for accounts receivables & payables. Assist in budget and forecast preparation. Ability to manage multiple projects, priorities, deadlines and budgets. Working with others on Team to complete client service tasks timely and accurately. Review general ledger and make all correcting journal entries Support month-end and year-end close process including reconciliation of ledger account Complete and submit food and sales tax license documentation for small businesses. Accountant February 2008 to March 2013 Company Name － City Performed bookkeeping, end-of-period closing process, prepared financial statements, and budgets. Managed company financial systems and budget and organized and maintained accurateaccounting records. Prepared company accounts and tax returns for audit. Prepare monthly department allocations and related journal entries, as needed Prepare and publish timely monthly financial statements and supporting reports Plans and supervises the work of an accounting unit engaged in the maintenance of Complex accounting. records and other activities related to payments of and invoices Support month-end and year-end close process including reconciliation of ledger account. Evaluates job performance and monitors and adjusts work load assignments to meet organizational deadlines. Accounting Manager January 2000 to January 2007 Company Name － City Journal Entries including maintenance of recurring journal entries and allocations. Account reconciliation and analysis: Prepaid Expenses, Deposits, Accrued Expenses, Investments, Capital Leases, Members Equity, Inter-company balances. Journal Entries including maintenance of recurring journal entries and allocations. Management and supervision of general accounting, intercompany accounting, and payroll accounting personnel including assigned supervisors, senior accountants and staff accountants as well as external resources utilized for projects on an as needed basis. Report on breakeven points by products. Report on margins by product and division. Planning and collecting data to determine costs of business activity such as raw material purchases, inventory and labor. Calculating the job orders. Staff Accountant Finance manager January 1996 to January 2000 Company Name － City Ensure an accurate and timely monthly, quarterly and year end close. Prepares working papers and coordinate all audit activity Provide guidance of all accounting processes including billing, A/R, A/P, GL. Fixed Assets and Revenue/Expense recognition Controller the daily banking requirements. Supports budget and forecasting activities. Provide training to new and existing staff as needed. Education Anticipate Degree : Accounting , Summer 2016 Master in Accountancy － City , State , USA GPA: GPA: 3.48 GPA: 3.48 Bachelor of AccountancyAl TurathUniversityIraq : June1998 Bachelor of Accountancy Degree : July 2010 Evaluation Stockholm University Sweden Certificate of Business AdministrationSvenskabörsrumInstituteSweden : April 2011 Master of Accountancy Walsh College － City , State Languages Strong communication skills including fluency in English, Arabic, and Swedish Skills Account reconciliation, accounting, general accounting, accounting software, accounts payables, accounts receivables, A/P, Arabic, Balance sheet, bank reconciliations, banking, billing, bookkeeping, budgeting, budgets, budget, closing, Strong communication skills, Controller, client, clients, documentation, English, Equity, finance, financial, financial analysis, analyze financial statements, financial statements, prepare financial statements, Fixed Assets, forecasting, general ledger, GL, inventory, Investments, ledger, market, Access, Excel, Outlook, PowerPoint, MS Word, monitors, organizational, payables, payroll, personnel, problem solving, processes, Profit, Profit and loss account, Public Accounting, Express, QuickBooks, reporting, Sales, supervision, Swedish, Tax, tax returns, year-end ","
    Summary

    I have many years of experience in accounting and finance including: audit, financial analysis, bank reconciliations, accounts payables/receivables, financial statements, month and year end reporting, and budgeting

    Highlights

    MS Word, PowerPoint, Outlook, Access, and Excel (Advanced), Creative Solutions, QuickBooks, Fedielio (Hotels), Sales Tax Express, and other proprietary accounting software


    *Over 18 years of experience in accounting and finance including: audit, financial analysis, bank reconciliations, accounts payables/receivables, financial statements, month and year end reporting, and budgeting
    Experience
    Accountant
    June 2013 to Current     Company Name － City , State
    • Responsible for all accounting processes for 45 clients Perform end-of-period closing processes; prepare financial statements, and budgets.
    • Reconcile bank statements, ledger entries and journal entries.
    • Balance sheet account analysis and Profit and loss account and review them Prepare and analyze financial statements and other various reports.
    • Collection functions for accounts receivables & payables.
    • Assist in budget and forecast preparation.
    • Ability to manage multiple projects, priorities, deadlines and budgets.
    • Working with others on Team to complete client service tasks timely and accurately.
    • Review general ledger and make all correcting journal entries Support month-end and year-end close process including reconciliation of ledger account Complete and submit food and sales tax license documentation for small businesses.
    Accountant
    February 2008 to March 2013     Company Name － City
    • Performed bookkeeping, end-of-period closing process, prepared financial statements, and budgets.
    • Managed company financial systems and budget and organized and maintained accurateaccounting records.
    • Prepared company accounts and tax returns for audit.
    • Prepare monthly department allocations and related journal entries, as needed Prepare and publish timely monthly financial statements and supporting reports Plans and supervises the work of an accounting unit engaged in the maintenance of Complex accounting.
    • records and other activities related to payments of and invoices Support month-end and year-end close process including reconciliation of ledger account.
    • Evaluates job performance and monitors and adjusts work load assignments to meet organizational deadlines.
    Accounting Manager
    January 2000 to January 2007     Company Name － City
    • Journal Entries including maintenance of recurring journal entries and allocations.
    • Account reconciliation and analysis: Prepaid Expenses, Deposits, Accrued Expenses, Investments, Capital Leases, Members Equity, Inter-company balances.
    • Journal Entries including maintenance of recurring journal entries and allocations.
    • Management and supervision of general accounting, intercompany accounting, and payroll accounting personnel including assigned supervisors, senior accountants and staff accountants as well as external resources utilized for projects on an as needed basis.
    • Report on breakeven points by products.
    • Report on margins by product and division.
    • Planning and collecting data to determine costs of business activity such as raw material purchases, inventory and labor.
    • Calculating the job orders.
    Staff Accountant Finance manager
    January 1996 to January 2000     Company Name － City
    • Ensure an accurate and timely monthly, quarterly and year end close.
    • Prepares working papers and coordinate all audit activity Provide guidance of all accounting processes including billing, A/R, A/P, GL.
    • Fixed Assets and Revenue/Expense recognition Controller the daily banking requirements.
    • Supports budget and forecasting activities.
    • Provide training to new and existing staff as needed.
    Education
    Anticipate Degree : Accounting , Summer 2016 Master in Accountancy － City , State , USA GPA: GPA: 3.48

    GPA: 3.48
    Bachelor of AccountancyAl TurathUniversityIraq : June1998
    Bachelor of Accountancy Degree : July 2010 Evaluation Stockholm University Sweden
    Certificate of Business AdministrationSvenskabörsrumInstituteSweden : April 2011
    Master of Accountancy Walsh College － City , State
    Languages
    Strong communication skills including fluency in English, Arabic, and Swedish
    Skills

    Account reconciliation, accounting, general accounting, accounting software, accounts payables, accounts receivables, A/P, Arabic, Balance sheet, bank reconciliations, banking, billing, bookkeeping, budgeting, budgets, budget, closing, Strong communication skills, Controller, client, clients, documentation, English, Equity, finance, financial, financial analysis, analyze financial statements, financial statements, prepare financial statements, Fixed Assets, forecasting, general ledger, GL, inventory, Investments, ledger, market, Access, Excel, Outlook, PowerPoint, MS Word, monitors, organizational, payables, payroll, personnel, problem solving, processes, Profit, Profit and loss account, Public Accounting, Express, QuickBooks, reporting, Sales, supervision, Swedish, Tax, tax returns, year-end

    ",ACCOUNTANT 11850315," PUBLIC RELATIONS SPECIALIST AND BRAND CONSULTANT Summary With so many individuals applying for a position within your organization, how can you decide who is the best candidate? Successful public relation professionals need to be creative, dynamic, organized, team-oriented with a strong desire to succeed and these are qualities I have been recognized for in all of my previous roles. I have worked for iconic fashion brands such as ANN Inc. and The Children's Place where I managed national and international media relations, special events and served as the on camera company spokesperson. I have a consistent record of creating, implementing and leading extremely successful public relations campaigns and executing high profile events. As you will note, I have solid interpersonal skills, with the ability to interface with individuals at all levels. I also have strong talents in creating, writing, and producing communication pieces. My organizational skills have allowed me to prioritize schedules and complete projects within time and budget guidelines. Highlights MS Office Suite: Word, Excel, Access, PowerPoint, Project Pro; Cision, Google Analytics, Lexis Nexis, Fashion Experience Public Relations Specialist and Brand Consultant July 2014 to November 2015 Career Highlights: Responsible for pitching and securing positive press coverage for all clients through all media platforms including TV, Print, Digital Social Media and Blogs for consumer brands and startups. Responsibilities: Execute media plans through development of media strategies, writing of press releases, tracking and follow up of those releases and engagement of editorial writers and editors. Partner with key stake holders for all marketing efforts, partnerships, events and new product launches. Social Media Management; content creation, blogger outreach and analytics Educate brand stakeholders regarding image, elevator pitches, key points of branding, media exposure, public speaking, event programs and general public relations activities. Public Relations and Social Media Manager November 2012 to June 2014 Company Name Career Highlight: Responsible for the execution & management of all public relation strategies to support company initiatives in efforts to garner press, create relationships with key members of the media and influencers Responsibilities: Developed monthly public relations and social media strategies to promote the VMU brand, philanthropy and special events. Identified and engaged with pop culture and industry influencers to help create additional brand awareness and garner press. Managed departmental budgets to ensure we were aligned with corporate financial goals and managed external PR agency. Formalized social media strategies that grew fan base and engaged followers. Authored attention grabbing press releases, prepared information for media kits and wrote executive speeches as needed. Spearheaded media tours during device launches on a national level. Public Relations & Social Media Manager January 2009 to June 2012 Company Name Operated as the national and international Public Relations Manager for The Children's Place; lead all public relations and communications strategy for North America from fiscal 2009 to 2012. Developed and executed communications plans intended to build brand awareness and synergistically drive sales for the company through the use of multi-channel, multi-partner media campaigns. Functioned as PR Manager by defining public relations/marketing communications strategy; managed media relations, celebrity partnerships, event planning and program execution for seasonal collection launches and corporate partnership initiatives; and led impactful retail PR support programs (+sales). Oversaw PR agency team of seven. Managed $1.5M public relations and social media spend annually, Implemented Social Media strategies generating 1.1M fans from 2009 - 2012. Responsibilities: Managed quarterly Fashion Shows in all major media markets across US and Canada. Led external PR agency on tracking editorial coverage and analyzing trends. Maintained relationships with editors and stylists to enhance brand awareness and continue to keep The Children's Place as a key player in the children's fashion category. Managed and organize all media events to introduce new products to the press. Communicated with all cross functional teams (sales, marketing, merchandising) before seasonal roll outs to ensure that PR efforts are aligned with company initiatives in order to drive sales in-store and online. Assistant Manager January 2006 to January 2009 Company Name Public Relations & Events Career Highlight: Responsible for development and execution of public relations campaigns and events to maximize company's branding opportunities and charitable contribution: Mapped out strategic project plans and goals, and led cross-functional teams in execution; Developed methodologies to track/analyze initiative results and effectiveness; Created and executed email, video, intranet and other communications to direct and engage 15,000+ field employees around each initiative; Scripted CEO and senior leadership, and wrote press releases. Responsibilities Assisted SVP in development and execution planning for special events related to seasonal collections, celebrity events, trade press, and charitable causes. Maintained all media relationships, coordinated editor appoin tments, and responsible for all sample trafficking. Managed PR projects as directed by SVP of PR including providing direction to vendors involved in media services, special events, etc. Education B.A : Marketing , June 2005 Berkeley College Marketing Languages Native fluency in Spanish Personal Information I know I will make a positive contribution to your company and look forward to discussing my capabilities in more detail. I am available for a personal interview at your convenience. I know you are busy, and have many applications to review, so please let me know if you wish to further discuss your requirements and my ability to meet them. Thank you for your time and consideration. Sincerely, Lorena Pino Additional Information I know I will make a positive contribution to your company and look forward to discussing my capabilities in more detail. I am available for a personal interview at your convenience. I know you are busy, and have many applications to review, so please let me know if you wish to further discuss your requirements and my ability to meet them. Thank you for your time and consideration. Sincerely, Lorena Pino Skills agency, branding, budgets, content creation, clients, direction, editorial, editor, email, event planning, special events, Fashion, financial, functional, Google Analytics, GPS, image, leadership, Lexis Nexis, marketing, marketing communications, media plans, media relations, merchandising, Access, Excel, MS Office Suite, PowerPoint, Word, press, press releases, PR, project plans, Public Relations, public speaking, retail, sales, Spanish, speeches, strategy, strategic, TV, video ","
    PUBLIC RELATIONS SPECIALIST AND BRAND CONSULTANT
    Summary
    With so many individuals applying for a position within your organization, how can you decide who is the best candidate? Successful public relation professionals need to be creative, dynamic, organized, team-oriented with a strong desire to succeed and these are qualities I have been recognized for in all of my previous roles. I have worked for iconic fashion brands such as ANN Inc. and The Children's Place where I managed national and international media relations, special events and served as the on camera company spokesperson. I have a consistent record of creating, implementing and leading extremely successful public relations campaigns and executing high profile events. As you will note, I have solid interpersonal skills, with the ability to interface with individuals at all levels. I also have strong talents in creating, writing, and producing communication pieces. My organizational skills have allowed me to prioritize schedules and complete projects within time and budget guidelines.
    Highlights
    MS Office Suite: Word, Excel, Access, PowerPoint, Project Pro; Cision, Google Analytics, Lexis Nexis, Fashion
    Experience
    Public Relations Specialist and Brand Consultant
    July 2014 to November 2015
    • Career Highlights: Responsible for pitching and securing positive press coverage for all clients through all media platforms including TV, Print, Digital Social Media and Blogs for consumer brands and startups.
    • Responsibilities: Execute media plans through development of media strategies, writing of press releases, tracking and follow up of those releases and engagement of editorial writers and editors.
    • Partner with key stake holders for all marketing efforts, partnerships, events and new product launches.
    • Social Media Management; content creation, blogger outreach and analytics Educate brand stakeholders regarding image, elevator pitches, key points of branding, media exposure, public speaking, event programs and general public relations activities.
    Public Relations and Social Media Manager
    November 2012 to June 2014     Company Name
    • Career Highlight: Responsible for the execution & management of all public relation strategies to support company initiatives in efforts to garner press, create relationships with key members of the media and influencers Responsibilities: Developed monthly public relations and social media strategies to promote the VMU brand, philanthropy and special events.
    • Identified and engaged with pop culture and industry influencers to help create additional brand awareness and garner press.
    • Managed departmental budgets to ensure we were aligned with corporate financial goals and managed external PR agency.
    • Formalized social media strategies that grew fan base and engaged followers.
    • Authored attention grabbing press releases, prepared information for media kits and wrote executive speeches as needed.
    • Spearheaded media tours during device launches on a national level.
    Public Relations & Social Media Manager
    January 2009 to June 2012     Company Name
    • Operated as the national and international Public Relations Manager for The Children's Place; lead all public relations and communications strategy for North America from fiscal 2009 to 2012.
    • Developed and executed communications plans intended to build brand awareness and synergistically drive sales for the company through the use of multi-channel, multi-partner media campaigns.
    • Functioned as PR Manager by defining public relations/marketing communications strategy; managed media relations, celebrity partnerships, event planning and program execution for seasonal collection launches and corporate partnership initiatives; and led impactful retail PR support programs (+sales).
    • Oversaw PR agency team of seven.
    • Managed $1.5M public relations and social media spend annually, Implemented Social Media strategies generating 1.1M fans from 2009 - 2012.
    • Responsibilities: Managed quarterly Fashion Shows in all major media markets across US and Canada.
    • Led external PR agency on tracking editorial coverage and analyzing trends.
    • Maintained relationships with editors and stylists to enhance brand awareness and continue to keep The Children's Place as a key player in the children's fashion category.
    • Managed and organize all media events to introduce new products to the press.
    • Communicated with all cross functional teams (sales, marketing, merchandising) before seasonal roll outs to ensure that PR efforts are aligned with company initiatives in order to drive sales in-store and online.
    Assistant Manager
    January 2006 to January 2009     Company Name
    • Public Relations & Events Career Highlight: Responsible for development and execution of public relations campaigns and events to maximize company's branding opportunities and charitable contribution: Mapped out strategic project plans and goals, and led cross-functional teams in execution; Developed methodologies to track/analyze initiative results and effectiveness; Created and executed email, video, intranet and other communications to direct and engage 15,000+ field employees around each initiative; Scripted CEO and senior leadership, and wrote press releases.
    • Responsibilities Assisted SVP in development and execution planning for special events related to seasonal collections, celebrity events, trade press, and charitable causes.
    • Maintained all media relationships, coordinated editor appoin tments, and responsible for all sample trafficking.
    • Managed PR projects as directed by SVP of PR including providing direction to vendors involved in media services, special events, etc.
    Education
    B.A : Marketing , June 2005 Berkeley College Marketing
    Languages
    Native fluency in Spanish
    Personal Information
    I know I will make a positive contribution to your company and look forward to discussing my capabilities in more detail. I am available for a personal interview at your convenience. I know you are busy, and have many applications to review, so please let me know if you wish to further discuss your requirements and my ability to meet them. Thank you for your time and consideration. Sincerely, Lorena Pino
    Additional Information
    • I know I will make a positive contribution to your company and look forward to discussing my capabilities in more detail. I am available for a personal interview at your convenience. I know you are busy, and have many applications to review, so please let me know if you wish to further discuss your requirements and my ability to meet them. Thank you for your time and consideration. Sincerely, Lorena Pino
    Skills
    agency, branding, budgets, content creation, clients, direction, editorial, editor, email, event planning, special events, Fashion, financial, functional, Google Analytics, GPS, image, leadership, Lexis Nexis, marketing, marketing communications, media plans, media relations, merchandising, Access, Excel, MS Office Suite, PowerPoint, Word, press, press releases, PR, project plans, Public Relations, public speaking, retail, sales, Spanish, speeches, strategy, strategic, TV, video
    ",PUBLIC-RELATIONS 66832845," INFORMATION TECHNOLOGY SPECIALIST I Professional Summary Skills account management, cables, cabling, Help Desk, Linux, MS Exchange server, Sharepoint, network security, desktop support, Unix, HP Unix, VBscript, Visual Basic Programming, Windows Server Active Directory account management, Help Desk, Linux, MS Exchange server 2010, network/server security, desktop support, Unix, Windows Server, Geographic Information system, group policy SCOM & SCCM, vbscripts and Powershell, SANs, Active Directory account management and troubleshooting, Help Desk, Linux, MS Exchange server 2010, network/server security, desktop support, Unix, Windows Server, Geographic Information system, group policy SCOM & SCCM, vbscripts and Powershell, SANs, Work History Information Technology Specialist I Summary of Skills and Qualifications:. 07/2008 to Current Computer Network Specialist Company Name – City , State I serve as the Lan Administrator. I installed and maintain over 100 servers. I installed and maintain a Hyper V cluster of 9 nodes. I administer several systems including Exchange 2010, Lync 2013, Active Directory 2012 including user accounts & group policy, Microsoft System Center and Operations Manager 2012, Proofpoint spam filter and iBoss web filter, ArcGIS. I manage Active Directory user accounts and troubleshoot Active Directory replication issues when necessary. I maintain 3 SANs including Nimble, Dell Equallogic and StorSimple. I assisted with selecting Alertus desktop alerting system by watching vendor demonstrations and recommending the best alerting system for our environment. I work with users on high level technical issues to analyze issue sand then take corrective action. I perform new employee technology orientations and cellphone training in groups or individually. I write or modify scripts such as Powershell, VBscript. I administer a Vsphere server. 06/2001 to 07/2008 Technology Specialist III Company Name – City , State Install and configure HP network switches, program switch ports and assign vlans, connect network wall ports and terminate network cables when necessary, troubleshoot network port communication errors and take appropriate action to correct problems, utilize TCP/IP utilities such as ping, tracert and ipconfig to diagnose network problems, installed and maintain Whats up network device connectivity monitoring software and configured the program to send sms messages when a device or service goes down, installed and maintained Blackberry Enterprise server for MS Exchange server, Fedora Core Linux with Multi Router Traffic Grapher, 2 Windows 2003 domain controllers, Renaissance Learning and Read 180 servers, Xiotech SAN and TNT network security appliance, written a number of dos and vbscript scripts to automate many functions, including student user account creation by exporting data from the student information system formatting the export file and to create approximately 5000 student user accounts, create home folders and set permissions, utilized group policy to secure workstations or install new software, implemented the district Geographic Information system by recommending ArcGIS software to my manager and worked with city and county agencies to acquire base layers and created additional layers such as school sites and attendance areas, communicated with teachers, managers and students, installed and supported a variety of software including anti virus, Office, Fortress desktop security, Rosetta Stone, Escape financial system and other education software, I used Ghost software to image computers when necessary. LAN Administrator Install and manage Hyper V and other servers Manage 3 SANS - Dell Equallogic, Nimble & Storsimple Troubleshooting server and client issues Administer Exchange 2010, Proofpoint Spam filter, iBoss web filter, System Center Operations manager and Operation manager. EMC Networker backup Installed and maintain Active Directory, group policy, user account management Analyzing technical issues to improve functio9nality Software/Operating Systems: Windows Server 2016, 2012, 2003, 2000, Windows xp, 7, 10, Linux HP Unix, Microsoft Office 2007, 2010, 2013, 2016, Skype for Business, Track It work orders, Escape Financial System, Aeries student information system, Alertus Desktop alerting, , Laserfiche, Sharepoint 2013, Lync 2013 iBOSS web filter, Proofpoint Spam filter, Exchange 2010 DAG and Client Access Array, Informacast Speaker System,Microsoft System Center and Operations Manager, EMC Networker backup software, ArcGIS desktop and server, Maas360 mobile phone management, Azure Hardware: Install components such as network interface cards, ram, video cards, hard drives, Raid controllers, network cabling, motherboards, power supplies also troubleshooting components. Education 2013 I have attended several college Computer Science courses. This includes Visual Basic Programming, Unix, several networking courses Exchange : week long course EMC Networker week long course ArcGIS week long course Windows 2012 - Powershell week long course : Skills ","
    INFORMATION TECHNOLOGY SPECIALIST I
    Professional Summary
    Skills
    account management, cables, cabling, Help Desk, Linux, MS Exchange server, Sharepoint, network security, desktop support, Unix, HP Unix, VBscript, Visual Basic Programming, Windows Server

    Active Directory account management, Help Desk, Linux, MS Exchange server 2010, network/server security, desktop support, Unix, Windows Server, Geographic Information system, group policy SCOM & SCCM, vbscripts and Powershell, SANs,

    Active Directory account management and troubleshooting, Help Desk, Linux, MS Exchange server 2010, network/server security, desktop support, Unix, Windows Server, Geographic Information system, group policy SCOM & SCCM, vbscripts and Powershell, SANs,

    Work History
    Information Technology Specialist I
    • Summary of Skills and Qualifications:.
    07/2008 to Current
    Computer Network Specialist Company Name – City , State
    • I serve as the Lan Administrator.
    • I installed and maintain over 100 servers.
    • I installed and maintain a Hyper V cluster of 9 nodes.
    • I administer several systems including Exchange 2010, Lync 2013, Active Directory 2012 including user accounts & group policy, Microsoft System Center and Operations Manager 2012, Proofpoint spam filter and iBoss web filter, ArcGIS.
    • I manage Active Directory user accounts and troubleshoot Active Directory replication issues when necessary.
    • I maintain 3 SANs including Nimble, Dell Equallogic and StorSimple.
    • I assisted with selecting Alertus desktop alerting system by watching vendor demonstrations and recommending the best alerting system for our environment.
    • I work with users on high level technical issues to analyze issue sand then take corrective action.
    • I perform new employee technology orientations and cellphone training in groups or individually.
    • I write or modify scripts such as Powershell, VBscript.
    • I administer a Vsphere server.
    06/2001 to 07/2008
    Technology Specialist III Company Name – City , State
    • Install and configure HP network switches, program switch ports and assign vlans, connect network wall ports and terminate network cables when necessary, troubleshoot network port communication errors and take appropriate action to correct problems, utilize TCP/IP utilities such as ping, tracert and ipconfig to diagnose network problems, installed and maintain Whats up network device connectivity monitoring software and configured the program to send sms messages when a device or service goes down, installed and maintained Blackberry Enterprise server for MS Exchange server, Fedora Core Linux with Multi Router Traffic Grapher, 2 Windows 2003 domain controllers, Renaissance Learning and Read 180 servers, Xiotech SAN and TNT network security appliance, written a number of dos and vbscript scripts to automate many functions, including student user account creation by exporting data from the student information system formatting the export file and to create approximately 5000 student user accounts, create home folders and set permissions, utilized group policy to secure workstations or install new software, implemented the district Geographic Information system by recommending ArcGIS software to my manager and worked with city and county agencies to acquire base layers and created additional layers such as school sites and attendance areas, communicated with teachers, managers and students, installed and supported a variety of software including anti virus, Office, Fortress desktop security, Rosetta Stone, Escape financial system and other education software, I used Ghost software to image computers when necessary.
    LAN Administrator
    • Install and manage Hyper V and other servers Manage 3 SANS - Dell Equallogic, Nimble & Storsimple Troubleshooting server and client issues Administer Exchange 2010, Proofpoint Spam filter, iBoss web filter, System Center Operations manager and Operation manager.
    • EMC Networker backup Installed and maintain Active Directory, group policy, user account management Analyzing technical issues to improve functio9nality Software/Operating Systems: Windows Server 2016, 2012, 2003, 2000, Windows xp, 7, 10, Linux HP Unix, Microsoft Office 2007, 2010, 2013, 2016, Skype for Business, Track It work orders, Escape Financial System, Aeries student information system, Alertus Desktop alerting, , Laserfiche, Sharepoint 2013, Lync 2013 iBOSS web filter, Proofpoint Spam filter, Exchange 2010 DAG and Client Access Array, Informacast Speaker System,Microsoft System Center and Operations Manager, EMC Networker backup software, ArcGIS desktop and server, Maas360 mobile phone management, Azure Hardware: Install components such as network interface cards, ram, video cards, hard drives, Raid controllers, network cabling, motherboards, power supplies also troubleshooting components.
    Education
    2013
    I have attended several college Computer Science courses. This includes Visual Basic Programming, Unix, several networking courses Exchange :
    week long course EMC Networker week long course ArcGIS week long course Windows 2012 - Powershell week long course :
    Skills
    ",INFORMATION-TECHNOLOGY 18155310," HR COORDINATOR Summary Highly accomplish human resource professional, proficient at developing policy, standard operating procedures, and best practices. Proven expertise in recruiting, training, employee development, retention, performance management, and conflict resolution. Adept at managing multiple projects simultaneously while demonstrating high performance standards with astute attention to details and deadlines. Organizing large amounts of time sensitive information and evaluating priorities. Able to thrive under pressure while maintaining enthusiasm and motivation. Proficient in MS Word, Kronos, Excel, PowerPoint, Outlook, HCMS. Experience HR Coordinator Apr 2012 to Current Company Name － City , State Ensured compliance with Federal, State, Local Laws and ARAMARK Policy Ensured job postings were posted onsite utilizing an active Job Postings Board and all open positions are posted with the appropriate local and state agencies. Assists the District Safety Leader in managing key safety processes including the administration of workers compensation processes and the safety component of District Manager Monitor. Processed all new hire paperwork, ensures completion of background checks, true-screen administration, I-9's. Ensured Wage & Hour compliance, training, and oversight to include applicant tally and postings. Ensured job offers are made utilizing appropriate processes. Conduct legally sound investigations and mediate disputes/issues between managers and employees to bring to resolution Ensured organizational structure, wages, and position classification/job descriptions are aligned with business necessity in order to meet strategic initiatives, development and use of effective and efficient talent selection processes. Ensures managerial coaching/counseling related to the administration of ARAMARK policy and procedure. Ensured Affirmative Action Planning and Compliance Actively executes recruiting and staffing strategy at the unit level to meet staffing needs. Train managers in areas such as interviewing, hiring, terminations, promotions, and sexual harassment ensuring a positive and progressive work environment Ensured proper administration progressive disciplinary policy. Ensured the development and implementation of Employee Engagement and Retention Strategies. Updated employees manual covering disciplinary procedures, codes of conduct and FMLA policy. Ensures utilization of Performance Improvement Plans as needed. Ensured Encore Encore recognition program was implemented, appreciation for our employees, clients, and consumers. Administered Two Union Contracts within 6 partner companies. Established a relationship with staff members, interact with union representatives and management. Handled proper grievance procedures assistance; solve labor disputes within two union environments. Controlled the placement of 825 employees and schedules Manage all payroll functions, including bi-weekly payroll administration, submitting bonuses Verified the salaries, wages and compensation of employees, managed all PTO/VAC accrual Review & Handle Unemployment Claims Owner/Operator Jan 2009 to Jan 2012 Company Name － City , State Efficiently manage administrative/financial/accounting functions, purchasing, inventory control, and product service supplier relations Effectively interview, hire, train, schedule, direct, and evaluate team members, with a strong focus on the conveyance of quality customer service Apply superior communication skills toward diplomatically addressing, troubleshooting and resolving customer issues Started not-for-profit Animal Rescue Organization where I maintained all functions of the Animal Shelter office, including but not limited to, assisting the public with animal intake, adoptions, redemptions, and animal licenses. Office Manager Jan 2003 to Jan 2009 Company Name － City , State Established rental rate by surveying local rental rates; calculating overhead costs, depreciation, taxes, and profit goals. Attracted tenants by advertising vacancies; obtaining referrals from current tenants; explaining advantages of location and services; showing units. Accomplished financial objectives by collecting rents; paying bills; forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action. Achieved financial solvency through cost reduction and implementing systems to achieve 0% rent delinquency Maintain building systems by contracting for maintenance services; supervising repairs. Created positive, welcoming, supportive environment for residents, visitors, and property associates Filed court documents for eviction and attends scheduled court hearings as Landlord's representative Prepared reports by collecting, analyzing, and summarizing data and trends. Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Accomplished organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Interviewed, hire, train, schedule, direct, and evaluate contractors, with a strong focus on the delivery of quality customer service for the company and the tenants. Education Associates , Business Management Robert Morris College － City , State , US Associates in Business Management, Robert Morris College, Chicago, Il References are available on request 2013 Certifications ServSafe Food Protection Manager Certification 2013 City of Chicago Department Of Health, Certified Food Service Manger 2013 Professional in Human Resources, Certification, Pending Affiliations Member of SHRM Skills Customer Service, Receptionist, Retail Sales, Advertising, Budget, Corrective Action, Cost Reduction, Forecasting, Maintenance, Office Manager, Paying, Scheduling, Surveying, Accounting, Administrative/financial, Buying/procurement, Financial/accounting, Inventory, Inventory Control, Purchasing, Affirmative Action, Bi, Business Intelligence, Claims, Clients, Coaching, Compensation, Contracts, Disciplinary Procedures, Employee Engagement, Fmla, Hr, Interviewing, Managerial, New Hire Paperwork, Payroll, Pto, Recruiting, Staffing, Talent Selection, Tally, Terminations, Training, Workers Compensation, Best Practices, Excel, Excellent Multitasker, Kronos, Ms Word, Outlook, Performance Management, Powerpoint, Simultaneously, Word, Food Service, Human Resources, Business Management ","
    HR COORDINATOR
    Summary
    Highly accomplish human resource professional, proficient at developing policy, standard operating procedures, and best practices. Proven expertise in recruiting, training, employee development, retention, performance management, and conflict resolution. Adept at managing multiple projects simultaneously while demonstrating high performance standards with astute attention to details and deadlines. Organizing large amounts of time sensitive information and evaluating priorities. Able to thrive under pressure while maintaining enthusiasm and motivation. Proficient in MS Word, Kronos, Excel, PowerPoint, Outlook, HCMS.
    Experience
    HR Coordinator Apr 2012 to Current
    Company Name － City , State
    • Ensured compliance with Federal, State, Local Laws and ARAMARK Policy
    • Ensured job postings were posted onsite utilizing an active Job Postings Board and all open positions are posted with the appropriate local and state agencies.
    • Assists the District Safety Leader in managing key safety processes including the administration of workers compensation processes and the safety component of District Manager Monitor.
    • Processed all new hire paperwork, ensures completion of background checks, true-screen administration, I-9's.
    • Ensured Wage & Hour compliance, training, and oversight to include applicant tally and postings.
    • Ensured job offers are made utilizing appropriate processes.
    • Conduct legally sound investigations and mediate disputes/issues between managers and employees to bring to resolution
    • Ensured organizational structure, wages, and position classification/job descriptions are aligned with business necessity in order to meet strategic initiatives, development and use of effective and efficient talent selection processes.
    • Ensures managerial coaching/counseling related to the administration of ARAMARK policy and procedure.
    • Ensured Affirmative Action Planning and Compliance
    • Actively executes recruiting and staffing strategy at the unit level to meet staffing needs.
    • Train managers in areas such as interviewing, hiring, terminations, promotions, and sexual harassment ensuring a positive and progressive work environment Ensured proper administration progressive disciplinary policy.
    • Ensured the development and implementation of Employee Engagement and Retention Strategies.
    • Updated employees manual covering disciplinary procedures, codes of conduct and FMLA policy.
    • Ensures utilization of Performance Improvement Plans as needed.
    • Ensured Encore Encore recognition program was implemented, appreciation for our employees, clients, and consumers.
    • Administered Two Union Contracts within 6 partner companies.
    • Established a relationship with staff members, interact with union representatives and management.
    • Handled proper grievance procedures assistance; solve labor disputes within two union environments.
    • Controlled the placement of 825 employees and schedules
    • Manage all payroll functions, including bi-weekly payroll administration, submitting bonuses
    • Verified the salaries, wages and compensation of employees, managed all PTO/VAC accrual
    • Review & Handle Unemployment Claims
    Owner/Operator Jan 2009 to Jan 2012
    Company Name － City , State
    • Efficiently manage administrative/financial/accounting functions, purchasing, inventory control, and product service supplier relations
    • Effectively interview, hire, train, schedule, direct, and evaluate team members, with a strong focus on the conveyance of quality customer service
    • Apply superior communication skills toward diplomatically addressing, troubleshooting and resolving
    • customer issues
    • Started not-for-profit Animal Rescue Organization where I maintained all functions of the Animal Shelter office, including but not limited to, assisting the public with animal intake, adoptions, redemptions, and animal licenses.
    Office Manager Jan 2003 to Jan 2009
    Company Name － City , State
    • Established rental rate by surveying local rental rates; calculating overhead costs, depreciation, taxes, and profit goals.
    • Attracted tenants by advertising vacancies; obtaining referrals from current tenants; explaining advantages of location and services; showing units.
    • Accomplished financial objectives by collecting rents; paying bills; forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.
    • Achieved financial solvency through cost reduction and implementing systems to achieve 0% rent delinquency
    • Maintain building systems by contracting for maintenance services; supervising repairs.
    • Created positive, welcoming, supportive environment for residents, visitors, and property associates
    • Filed court documents for eviction and attends scheduled court hearings as Landlord's representative
    • Prepared reports by collecting, analyzing, and summarizing data and trends.
    • Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
    • Accomplished organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
    • Interviewed, hire, train, schedule, direct, and evaluate contractors, with a strong focus on the delivery of quality customer service for the company and the tenants.
    Education
    Associates , Business Management Robert Morris College － City , State , US
    • Associates in Business Management, Robert Morris College, Chicago, Il
    References are available on request 2013
    Certifications
    • ServSafe Food Protection Manager Certification 2013
    • City of Chicago Department Of Health, Certified Food Service Manger 2013
    • Professional in Human Resources, Certification, Pending
    Affiliations
    Member of SHRM
    Skills
    Customer Service, Receptionist, Retail Sales, Advertising, Budget, Corrective Action, Cost Reduction, Forecasting, Maintenance, Office Manager, Paying, Scheduling, Surveying, Accounting, Administrative/financial, Buying/procurement, Financial/accounting, Inventory, Inventory Control, Purchasing, Affirmative Action, Bi, Business Intelligence, Claims, Clients, Coaching, Compensation, Contracts, Disciplinary Procedures, Employee Engagement, Fmla, Hr, Interviewing, Managerial, New Hire Paperwork, Payroll, Pto, Recruiting, Staffing, Talent Selection, Tally, Terminations, Training, Workers Compensation, Best Practices, Excel, Excellent Multitasker, Kronos, Ms Word, Outlook, Performance Management, Powerpoint, Simultaneously, Word, Food Service, Human Resources, Business Management
    ",HR 15564893," CONSTRUCTION HELPER Summary Hardworking and Experienced Construction Worker who is dependable, reliable and knowledgeable about the tools, materials and methods used in construction.Motivated to get along well with others and exceed expectations. With three years of experience in the carpentry trade and construction. Highlights Residential construction Leadership Exceptional problem solver Sandbagging Excellent driving record Strong communication skills Friendly and hardworking Detail-oriented Accomplishments Led a crew of eight general construction laborers. Successfully ran a general contracting business of two houses. Experience July 2008 to January 2010 Company Name City , State Construction helper Extensively trained in carpentry, painting, plastering, machine servicing and installation. Cleaned all construction areas to avoid hazards. Removed old roofing materials in an efficient manner.Installed and repaired roofs, flashings and surfaces. Completed indoor and outdoor residential and commercial construction projects.Swept and cleaned roofs to prepare them for the application of new roofing materials.Applied paint to unfinished edges of plastic panels using a hand roller.Arranged and stored materials, machines, tools and equipment.Cut materials to specified sizes for installation using power saws and tile cutters.Transported materials, tools and machines to installation sites.Worked with tools such as pruning saws, hedge and brush trimmers and axes. May 2007 to September 2007 Company Name City , State Carpenter Helper Installed cabinets, base cabinets and crown molding.Built and stained oak casing and hardwood floors.Constructed custom built-in bookshelves for residential home office areas.Set windows and layouts for stairs and common rafters.Ordered materials and made material stock recommendations. Education September 2010 General English course, Leeds University, UK. * December 2009-January 2010: Computer course, Al-Azhar University. May 2011 Azhar University Religions, Al B.A Religions, Al Dawah and Islamic Culture - Grade: Very Good, the second top student in the section. December 2013 the American University State General English course, Western Michigan University. USA. August 2013: Academic English course, Colorado State University. USA January 2013: A course in American literature, the American embassy in Cairo. February 2013: Academic Writing course, AMIDEAST in Cairo. June 2012: English for Islamic purposes December 2012 General English course, AMIDEAST in Cairo. *October 2009-June 2011: General English Course, Al-Azhar English Training Center. * September 2011: Democracy dialogue course, Al-Azhar English Training Center. August 2011 Presentation Skills course, Al-Azhar English Training Center. Languages Good command of English, and very little of Spanish. Interests 2014: presented in Midwest Popular Culture Association Conference about ""Arab American Culture through the Mawlid: Muslim Devotional Gatherings in the Midwestern United States"" 2015: presented in Global Halal: Muslim and Cultural Politics of the Permissible conference about ""the Permissibility of Maulid celebration among Muslim American in Chicago"" Extracurricular Activities: Doing my masters about Muslims in Midwestern America, Western Michigan University. USA. Giving Friday's Khutbah (in both Arabic and English) in Bilal Islamic center, Kalamazoo, MI. and Madina Islamic center and masjid, Benton Harbor, MI Holding Arabic and Quranic classes for children and Adult in Michigan. USA. Administrating a social networking site at Al Azhar English Training Centre to discuss Islam with people worldwide Chosen as students' representative to meet a variety of people at Al Azhar English Training Centre, including high profile foreign visitors (including the British foreign secretary) Developing communication skills through interacting with native English speakers online and at Al Azhar English Training Centre Additional Information Conferences: 2014: presented in Midwest Popular Culture Association Conference about ""Arab American Culture through the Mawlid: Muslim Devotional Gatherings in the Midwestern United States"" 2015: presented in Global Halal: Muslim and Cultural Politics of the Permissible conference about ""the Permissibility of Maulid celebration among Muslim American in Chicago"" Extracurricular Activities: Doing my masters about Muslims in Midwestern America, Western Michigan University. USA. Giving Friday's Khutbah (in both Arabic and English) in Bilal Islamic center, Kalamazoo, MI. and Madina Islamic center and masjid, Benton Harbor, MI Holding Arabic and Quranic classes for children and Adult in Michigan. USA. Administrating a social networking site at Al Azhar English Training Centre to discuss Islam with people worldwide Chosen as students' representative to meet a variety of people at Al Azhar English Training Centre, including high profile foreign visitors (including the British foreign secretary) Developing communication skills through interacting with native English speakers online and at Al Azhar English Training Centre Skills Academic, Arabic, carpentry, English, Presentation Skills, Spanish ","
    CONSTRUCTION HELPER
    Summary

    Hardworking and Experienced Construction Worker who is dependable, reliable and knowledgeable about the tools, materials and methods used in construction.Motivated to get along well with others and exceed expectations. With three years of experience in the carpentry trade and construction.


    Highlights
    • Residential construction
    • Leadership
    • Exceptional problem solver
    • Sandbagging
    • Excellent driving record
    • Strong communication skills
    • Friendly and hardworking
    • Detail-oriented
    Accomplishments

    Led a crew of eight general construction laborers.

    Successfully ran a general contracting business of two houses.

    Experience
    July 2008 to January 2010
    Company Name City , State Construction helper

    Extensively trained in carpentry, painting, plastering, machine servicing and installation. Cleaned all construction areas to avoid hazards.

    Removed old roofing materials in an efficient manner.Installed and repaired roofs, flashings and surfaces. Completed indoor and outdoor residential and commercial construction projects.Swept and cleaned roofs to prepare them for the application of new roofing materials.Applied paint to unfinished edges of plastic panels using a hand roller.Arranged and stored materials, machines, tools and equipment.Cut materials to specified sizes for installation using power saws and tile cutters.Transported materials, tools and machines to installation sites.Worked with tools such as pruning saws, hedge and brush trimmers and axes.
    May 2007 to September 2007
    Company Name City , State Carpenter Helper

    Installed cabinets, base cabinets and crown molding.Built and stained oak casing and hardwood floors.Constructed custom built-in bookshelves for residential home office areas.Set windows and layouts for stairs and common rafters.Ordered materials and made material stock recommendations.
    Education
    September 2010

    General English course, Leeds University, UK. * December 2009-January 2010: Computer course, Al-Azhar University.
    May 2011
    Azhar University
    Religions, Al
    B.A     Religions, Al Dawah and Islamic Culture - Grade: Very Good, the second top student in the section.
    December 2013
    the American University
    State
    General English course, Western Michigan University. USA. August 2013: Academic English course, Colorado State University. USA January 2013: A course in American literature, the American embassy in Cairo. February 2013: Academic Writing course, AMIDEAST in Cairo. June 2012: English for Islamic purposes
    December 2012

    General English course, AMIDEAST in Cairo. *October 2009-June 2011: General English Course, Al-Azhar English Training Center. * September 2011: Democracy dialogue course, Al-Azhar English Training Center.
    August 2011

    Presentation Skills course, Al-Azhar English Training Center.
    Languages
    Good command of English, and very little of Spanish.
    Interests
    2014: presented in Midwest Popular Culture Association Conference about ""Arab American Culture through the Mawlid: Muslim Devotional Gatherings in the Midwestern United States"" 2015: presented in Global Halal: Muslim and Cultural Politics of the Permissible conference about ""the Permissibility of Maulid celebration among Muslim American in Chicago"" Extracurricular Activities: Doing my masters about Muslims in Midwestern America, Western Michigan University. USA. Giving Friday's Khutbah (in both Arabic and English) in Bilal Islamic center, Kalamazoo, MI. and Madina Islamic center and masjid, Benton Harbor, MI Holding Arabic and Quranic classes for children and Adult in Michigan. USA. Administrating a social networking site at Al Azhar English Training Centre to discuss Islam with people worldwide Chosen as students' representative to meet a variety of people at Al Azhar English Training Centre, including high profile foreign visitors (including the British foreign secretary) Developing communication skills through interacting with native English speakers online and at Al Azhar English Training Centre
    Additional Information
    • Conferences: 2014: presented in Midwest Popular Culture Association Conference about ""Arab American Culture through the Mawlid: Muslim Devotional Gatherings in the Midwestern United States"" 2015: presented in Global Halal: Muslim and Cultural Politics of the Permissible conference about ""the Permissibility of Maulid celebration among Muslim American in Chicago"" Extracurricular Activities: Doing my masters about Muslims in Midwestern America, Western Michigan University. USA. Giving Friday's Khutbah (in both Arabic and English) in Bilal Islamic center, Kalamazoo, MI. and Madina Islamic center and masjid, Benton Harbor, MI Holding Arabic and Quranic classes for children and Adult in Michigan. USA. Administrating a social networking site at Al Azhar English Training Centre to discuss Islam with people worldwide Chosen as students' representative to meet a variety of people at Al Azhar English Training Centre, including high profile foreign visitors (including the British foreign secretary) Developing communication skills through interacting with native English speakers online and at Al Azhar English Training Centre
    Skills
    Academic, Arabic, carpentry, English, Presentation Skills, Spanish
    ",CONSTRUCTION 19464810," TEACHER Professional Summary Highly organized and detail-oriented Administrative Professional with more than 10 years experience supplying thorough, organized administrative support to senior executives. Skills Filing and data archiving,  Employee training and development,  Critical thinker,  Microsoft Office (Excel, Publisher, PowerPoint, Word),  Multi-line phone proficiency,  Advanced clerical knowledge,  Invoice processing,  Accounting familiarity,  Appointment setting,  Social media knowledge,  Works well under pressure,  Excellent planner and coordinator,  Accurate and detailed,  Customer service-oriented,  Articulate and well-spoken,  Database management,  Teaching/tutoring,  Technological instruction,  Effective time management Work History Teacher 08/2013 to Current Company Name – City , State Develop and implement engaging, effective, student-centered lessons in Reading, Phonics, Math, Science, Social Studies, Writing, and Language Arts. Use activities, songs/raps, and materials to enhance student learning and self-esteem. Create multi-sensory literacy and content based workstations. Conducted parent conferences, faculty and team meetings, Actively participated in activities which included: assessing student progress, assigning grades, taking attendance, recess duty, keeping parents/guardians informed through weekly progress reports/behavior charts, phone calls and email. Teacher Intern 01/2013 to 05/2013 Company Name – City , State Develop and implement engaging, effective, student-centered lessons in all subject areas for a diverse group of second grade special and regular education students. Use activities, songs, and materials to enhance student learning and self-esteem. Designed and implemented an interactive science unit on energy. Worked collaboratively with other teachers and professionals to create effective lessons that met the learning needs and abilities of all students. Legal Secretary/Office Manager 12/2011 to 12/2012 Company Name – City , State Managed office supplies, vendors, organization and upkeep. Screened applicant resumes and coordinated both phone and in-person interviews. Answered and managed incoming and outgoing calls while recording accurate messages. Contacted clients to schedule appointments and discuss the progress of cases. Worked as a team with attorneys, administrative assistants and fellow legal assistants. Entered new cases into company database. Developed, organized, and maintained filing and retrieval systems and files for court proceedings. Created, indexed and maintained client binders. Assisted attorneys in collecting information such as employment, medical and other records. Teller 08/2010 to 03/2011 Company Name – City , State Balanced daily cash deposits and bank vault inventory with a zero error rate. Processed sales referrals and promoted bank services and products. Trained employees on cash drawer operation. Researched and resolved customer issues on accounts. Processed cash withdrawals, treasury, tax and loan payments. Reported daily averages and shortages to the management. Administrative Assistant - Internship 08/2009 to 05/2010 Company Name – City , State Planned, prepared and coordinated logistics, documents, and materials for board meetings, committee meetings and staff events. Answered and managed incoming and outgoing calls while recording accurate messages. Greeted and screened numerous visitors, including VIPs, vendors and interview candidates and directed them to the correct office. Coordinated, scheduled and arranged meeting and travel calendars, including business and social events. Student Aide/Administrative Assistant 12/2008 to 12/2010 Company Name – City , State Directed guests and routed deliveries and courier services. Screened applicant resumes and coordinated both phone and in-person interviews. Answered and managed incoming and outgoing calls while recording accurate messages. Maintained a clean reception area, including lounge and associated areas. Completed data entry, tracked resumes and maintained the applicant tracking system. Accounts Receivable Administrator 06/2006 to 05/2008 Company Name – City , State Facilitated successful internal and external audits through sound and thorough documentation. Monitored payments due from clients and promptly contacted clients with past due payments. Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions. Reviewed collection reports to determine the status of collections and the amounts of outstanding balances. Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations. Administrative Assistant 06/2005 to 06/2006 Company Name – City , State Managed office supplies, vendors, organization and upkeep. Screened applicant resumes and coordinated both phone and in-person interviews. Answered and managed incoming and outgoing calls while recording accurate messages. Completed data entry, tracked resumes and maintained the applicant tracking system. Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO. Coordinated, scheduled and arranged meeting and travel calendars, including business and social events. Coordinated board and committee meetings, including schedules and information preparation and distribution. Dental Assistant 09/2004 to 06/2005 Company Name – City , State Set up examination room and dental trays in preparation for examinations and procedures. Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties. Accurately recorded treatment information in patient records. Competently prepared dental materials including cements, amalgams and composites. Diligently cleaned instruments and work areas in accordance with sterilization and disinfectant protocol. Successfully completed OSHA, ADA and HIPAA compliance trainings. Competently exposed, developed and mounted dental x-rays (both intraoral and extraoral). Customer Service Representative 08/2003 to 03/2004 Company Name – City , State Possess strong multitasking abilities and organizational skills to accomplish tasks in a busy environment. Effectively managed a high-volume of inbound and outbound customer calls. Answered a constant flow of customer calls with up to 150 calls in queue per minute. Addressed and resolved customer product complaints empathetically and professionally. Defused volatile customer situations calmly and courteously. Accurately documented, researched and resolved customer service issues. Met or exceeded service and quality standards every review period. Additional Information 2013-2014 Louisiana Highly Qualified Teacher (Compass Score:4) Education Bachelor of Science : Elementary Education 2013 University of Louisiana at Lafayette - State ","
    TEACHER
    Professional Summary
    Highly organized and detail-oriented Administrative Professional with more than 10 years experience supplying thorough, organized administrative support to senior executives.
    Skills
      Filing and data archiving,  Employee training and development,  Critical thinker,  Microsoft Office (Excel, Publisher, PowerPoint, Word),  Multi-line phone proficiency,  Advanced clerical knowledge,  Invoice processing,  Accounting familiarity,  Appointment setting,  Social media knowledge,  Works well under pressure,  Excellent planner and coordinator,  Accurate and detailed,  Customer service-oriented,  Articulate and well-spoken,  Database management,  Teaching/tutoring,  Technological instruction,  Effective time management
    Work History
    Teacher 08/2013 to Current
    Company Name – City , State
    • Develop and implement engaging, effective, student-centered lessons in Reading, Phonics, Math, Science, Social Studies, Writing, and Language Arts.
    • Use activities, songs/raps, and materials to enhance student learning and self-esteem.
    • Create multi-sensory literacy and content based workstations.
    • Conducted parent conferences, faculty and team meetings, Actively participated in activities which included: assessing student progress, assigning grades, taking attendance, recess duty, keeping parents/guardians informed through weekly progress reports/behavior charts, phone calls and email.
    Teacher Intern 01/2013 to 05/2013
    Company Name – City , State
    • Develop and implement engaging, effective, student-centered lessons in all subject areas for a diverse group of second grade special and regular education students.
    • Use activities, songs, and materials to enhance student learning and self-esteem.
    • Designed and implemented an interactive science unit on energy.
    • Worked collaboratively with other teachers and professionals to create effective lessons that met the learning needs and abilities of all students.
    Legal Secretary/Office Manager 12/2011 to 12/2012
    Company Name – City , State
    • Managed office supplies, vendors, organization and upkeep.
    • Screened applicant resumes and coordinated both phone and in-person interviews.
    • Answered and managed incoming and outgoing calls while recording accurate messages.
    • Contacted clients to schedule appointments and discuss the progress of cases.
    • Worked as a team with attorneys, administrative assistants and fellow legal assistants.
    • Entered new cases into company database.
    • Developed, organized, and maintained filing and retrieval systems and files for court proceedings.
    • Created, indexed and maintained client binders.
    • Assisted attorneys in collecting information such as employment, medical and other records.
    Teller 08/2010 to 03/2011
    Company Name – City , State
    • Balanced daily cash deposits and bank vault inventory with a zero error rate.
    • Processed sales referrals and promoted bank services and products.
    • Trained employees on cash drawer operation.
    • Researched and resolved customer issues on accounts.
    • Processed cash withdrawals, treasury, tax and loan payments.
    • Reported daily averages and shortages to the management.
    Administrative Assistant - Internship 08/2009 to 05/2010
    Company Name – City , State
    • Planned, prepared and coordinated logistics, documents, and materials for board meetings, committee meetings and staff events.
    • Answered and managed incoming and outgoing calls while recording accurate messages.
    • Greeted and screened numerous visitors, including VIPs, vendors and interview candidates and directed them to the correct office.
    • Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
    Student Aide/Administrative Assistant 12/2008 to 12/2010
    Company Name – City , State
    • Directed guests and routed deliveries and courier services.
    • Screened applicant resumes and coordinated both phone and in-person interviews.
    • Answered and managed incoming and outgoing calls while recording accurate messages.
    • Maintained a clean reception area, including lounge and associated areas.
    • Completed data entry, tracked resumes and maintained the applicant tracking system.
    Accounts Receivable Administrator 06/2006 to 05/2008
    Company Name – City , State
    • Facilitated successful internal and external audits through sound and thorough documentation.
    • Monitored payments due from clients and promptly contacted clients with past due payments.
    • Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.
    • Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.
    • Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
    Administrative Assistant 06/2005 to 06/2006
    Company Name – City , State
    • Managed office supplies, vendors, organization and upkeep.
    • Screened applicant resumes and coordinated both phone and in-person interviews.
    • Answered and managed incoming and outgoing calls while recording accurate messages.
    • Completed data entry, tracked resumes and maintained the applicant tracking system.
    • Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO.
    • Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
    • Coordinated board and committee meetings, including schedules and information preparation and distribution.
    Dental Assistant 09/2004 to 06/2005
    Company Name – City , State
    • Set up examination room and dental trays in preparation for examinations and procedures.
    • Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties.
    • Accurately recorded treatment information in patient records.
    • Competently prepared dental materials including cements, amalgams and composites.
    • Diligently cleaned instruments and work areas in accordance with sterilization and disinfectant protocol.
    • Successfully completed OSHA, ADA and HIPAA compliance trainings.
    • Competently exposed, developed and mounted dental x-rays (both intraoral and extraoral).
    Customer Service Representative 08/2003 to 03/2004
    Company Name – City , State
    • Possess strong multitasking abilities and organizational skills to accomplish tasks in a busy environment.
    • Effectively managed a high-volume of inbound and outbound customer calls.
    • Answered a constant flow of customer calls with up to 150 calls in queue per minute.
    • Addressed and resolved customer product complaints empathetically and professionally.
    • Defused volatile customer situations calmly and courteously.
    • Accurately documented, researched and resolved customer service issues.
    • Met or exceeded service and quality standards every review period.
    Additional Information
    2013-2014 Louisiana Highly Qualified Teacher (Compass Score:4)
    Education
    Bachelor of Science : Elementary Education 2013 University of Louisiana at Lafayette - State
    ",TEACHER 98513424," SR. FINANCE MANAGER Summary Finance professional with a successful track record of driving the financial planning cycle and transforming strategic goals into operational plans. Demonstrated ability to build strong financial models, improve processes and drive business results. Self-starter and creative problem solver. Passionate about building a collaborative environment and empowering people. Experience Sr. Finance Manager Jan 2015 to Sep 2015 Company Name - City , State Served as Global FP&A lead to VP of Finance in all planning related questions and communication with Corp FP&A. Led the Annual Global Field Quota plan setting process ($6B) including product hierarchy update, definition and communication of content requirements. Conducted in-depth analysis and provided recommendations to GMs, COO and CFO for meeting the company's strategic goals in terms of growth and profitability. Led the Customer Operations Expense Planning process of $2B and re-allocated budget in accordance with top line changes. Successfully incorporated the sales commissions model by creating a unified data structure and input requirements. Achieved synergies and visibility for the team. Led the Monthly Close, Forecast and Management Reporting processes and provided guidance and support to local Field FP&A teams. Drove and implemented an accelerated Monthly close process by 3 business days, that provided early visibility into final results and streamlined the decision making process for adjusting entries. Achieved <0.5% variance="""" to="""" forecast="""" in="""" q1'15="""" and="""" q2'15.="""" recognized="""" as="""" best="""" performing="""" fp&a="""" individual="""" and="""" received="""" the="""" cfo="""" gold="""" standard="""" award="""" q1'15=""""> ""in recognition of Role Modeling of Execution and Passion in Being Exceptional at the Fundamentals"" . Managed the hiring and on-boarding process of two reports in headquarters and three individuals on other teams in Bulgaria. Developed a transition plan of reporting activities to offshore teams in order to scale operations. Finance Manager Jul 2013 to Dec 2014 Company Name - City , State Developed an Expense Planning model for Customer Operations budget allocation of $2B. Established a global calendar and share point that drove better communication and collaboration across teams. Received Spot Award in Oct'14 and Excellence Award in Dec'14. Created and established a standard Financial dashboard for Customer Operations to highlight performance and outline improvement areas. Provided recommendations to senior management for prioritizing investments, mitigating risk areas and improving performance. Created and established a standard weekly Headcount dashboard for Customer Operations (8000+ employees) that streamlined the reporting process, drove timely hiring decisions, cost efficiencies and alignment with Corp FP&A needs. Led the Field FP&A team in systems related projects such as Hyperion Planning/Essbase and Coupa implementations. Coordinated the team during the testing phase and provided consolidated feedback to systems team. Initiated new events policy that helped streamline the criteria for revenue and expense recognition resulting in accelerated accrual submission, acurate reporting and better collaboration. Sr. Financial Analyst Jul 2012 to Jul 2013 Company Name - City , State Finance Business Partner to the VP of WW Operations and VP of Strategy and Enablement and providing strategic financial support. Prepared and presented the monthly forecast, annual plan and mid-year plan update. Developed a Financial dashboard with KPIs for Quarterly Business Reviews to highlight performance and areas of improvement. Outlined action plans, owners and tracked execution. Analyzed headcount direct costs and helped realize savings of $1.75M annually by shifting roles to offshore locations. Proposed and achieved other cost savings of $1.25M annually through contract renegotiation and prioritizing of activities. Developed a Programs spend dashboard to track budget utilization, calculate monthly accruals and perform Actual to Budget variance analysis. Sr. Financial Analyst Mar 2010 to Jul 2012 Company Name - City , State Direct report to a Sr. Director of Finance. Developed a monthly Forecast process and Annual Plan for Americas Field Sales (1,500+ employees). Prepared a KPI dashboard for Quarterly business reviews. Analyzed results and provided senior leadership with recommendations for improvement. Developed and maintained a Headcount dashboard for weekly, monthly and quarterly reviews with senior leadership and recruiting team that helped track, forecast and analyze headcount changes and cost impact. Implemented a new cost center structure to align the new segments, verticals and regions for management reporting purposes. Transitioned and maintained all legacy cost centers. Received MVP H2'11 award. Expert Strategy Controlling Jul 2006 to Mar 2010 Company Name - City , State Prepared the 5-year Business Plan and Annual Operating Plan. Participated in portfolio review meetings and analyzed inputs for optimized product strategy. Incorporated external market analysis in business plan proposal and developed set of strategic goals and recommendations. Prepared the Quarterly Forecast and Monthly Management Reports for CFO area and Actual to Budget variance analysis. Developed a fleet management analysis which resulted in a fuel efficiency program with annual savings of 0.5M EUR.Prepared Logistics outsourcing scenarios as part of restructuring plan and achieved annual savings of 1.25M EUR. Participated in a 6-month rotational program in Marketing Controlling area and prepared Business Cases and ROI analysis. Internship in Sales Channels Controlling Department Apr 2004 to Mar 2006 Company Name - City , State Prepared analysis, evaluation and review of sales activities with Partner sales team. Responsible for preparing and presenting the quarterly commissions forecast, calculation of the monthly accruals and participated in audit reviews at year end. Performed Actual to Budget variance analysis and summarized results for management review. Internship in Quality Management Systems Department Dec 2001 to Mar 2004 Company Name - City , State Implemented quality management systems and issued DIN ISO certification to eight mid-sized manufacturing companies. Deliverables included introductory presentations, training and process documentation. Internship in Office Management Jun 2000 to Nov 2001 Company Name - City , State Responsible for managing the business correspondence, preparing sales agreements and providing customer accounting support. Education Master of Science , Business Administration May 2006 Technical University - City , Germany Principal Subjects: Financial Controlling, Marketing, Management and Tax Languages Fluent in English, German, Bulgarian (native). Skills Hyperion Planing, Essbase, SAP R/3, Oracle 11, SAP BPC, Business Objects, Sharepoint, MS Office. ","
    SR. FINANCE MANAGER
    Summary

    Finance professional with a successful track record of driving the financial planning cycle and transforming strategic goals into operational plans. Demonstrated ability to build strong financial models, improve processes and drive business results. Self-starter and creative problem solver. Passionate about building a collaborative environment and empowering people.

    Experience
    Sr. Finance Manager Jan 2015 to Sep 2015
    Company Name - City , State
    • Served as Global FP&A lead to VP of Finance in all planning related questions and communication with Corp FP&A. Led the Annual Global Field Quota plan setting process ($6B) including product hierarchy update, definition and communication of content requirements. Conducted in-depth analysis and provided recommendations to GMs, COO and CFO for meeting the company's strategic goals in terms of growth and profitability.
    • Led the Customer Operations Expense Planning process of $2B and re-allocated budget in accordance with top line changes. Successfully incorporated the sales commissions model by creating a unified data structure and input requirements. Achieved synergies and visibility for the team.
    • Led the Monthly Close, Forecast and Management Reporting processes and provided guidance and support to local Field FP&A teams. Drove and implemented an accelerated Monthly close process by 3 business days, that provided early visibility into final results and streamlined the decision making process for adjusting entries. Achieved <0.5% variance="""" to="""" forecast="""" in="""" q1'15="""" and="""" q2'15.="""" recognized="""" as="""" best="""" performing="""" fp&a="""" individual="""" and="""" received="""" the="""" cfo="""" gold="""" standard="""" award="""" q1'15=""""> ""in recognition of Role Modeling of Execution and Passion in Being Exceptional at the Fundamentals"" .
    • Managed the hiring and on-boarding process of two reports in headquarters and three individuals on other teams in Bulgaria. Developed a transition plan of reporting activities to offshore teams in order to scale operations.
    Finance Manager Jul 2013 to Dec 2014
    Company Name - City , State
    • Developed an Expense Planning model for Customer Operations budget allocation of $2B. Established a global calendar and share point that drove better communication and collaboration across teams. Received Spot Award in Oct'14 and Excellence Award in Dec'14.
    • Created and established a standard Financial dashboard for Customer Operations to highlight performance and outline improvement areas. Provided recommendations to senior management for prioritizing investments, mitigating risk areas and improving performance.
    • Created and established a standard weekly Headcount dashboard for Customer Operations (8000+ employees) that streamlined the reporting process, drove timely hiring decisions, cost efficiencies and alignment with Corp FP&A needs.
    • Led the Field FP&A team in systems related projects such as Hyperion Planning/Essbase and Coupa implementations. Coordinated the team during the testing phase and provided consolidated feedback to systems team.
    • Initiated new events policy that helped streamline the criteria for revenue and expense recognition resulting in accelerated accrual submission, acurate reporting and better collaboration.
    Sr. Financial Analyst Jul 2012 to Jul 2013
    Company Name - City , State
    • Finance Business Partner to the VP of WW Operations and VP of Strategy and Enablement and providing strategic financial support. Prepared and presented the monthly forecast, annual plan and mid-year plan update. Developed a Financial dashboard with KPIs for Quarterly Business Reviews to highlight performance and areas of improvement. Outlined action plans, owners and tracked execution.
    • Analyzed headcount direct costs and helped realize savings of $1.75M annually by shifting roles to offshore locations. Proposed and achieved other cost savings of $1.25M annually through contract renegotiation and prioritizing of activities.
    • Developed a Programs spend dashboard to track budget utilization, calculate monthly accruals and perform Actual to Budget variance analysis.
    Sr. Financial Analyst Mar 2010 to Jul 2012
    Company Name - City , State
    • Direct report to a Sr. Director of Finance. Developed a monthly Forecast process and Annual Plan for Americas Field Sales (1,500+ employees). Prepared a KPI dashboard for Quarterly business reviews. Analyzed results and provided senior leadership with recommendations for improvement.
    • Developed and maintained a Headcount dashboard for weekly, monthly and quarterly reviews with senior leadership and recruiting team that helped track, forecast and analyze headcount changes and cost impact.
    • Implemented a new cost center structure to align the new segments, verticals and regions for management reporting purposes. Transitioned and maintained all legacy cost centers. Received MVP H2'11 award.
    Expert Strategy Controlling Jul 2006 to Mar 2010
    Company Name - City , State
    • Prepared the 5-year Business Plan and Annual Operating Plan. Participated in portfolio review meetings and analyzed inputs for optimized product strategy. Incorporated external market analysis in business plan proposal and developed set of strategic goals and recommendations.
    • Prepared the Quarterly Forecast and Monthly Management Reports for CFO area and Actual to Budget variance analysis. Developed a fleet management analysis which resulted in a fuel efficiency program with annual savings of 0.5M EUR.Prepared Logistics outsourcing scenarios as part of restructuring plan and achieved annual savings of 1.25M EUR.
    • Participated in a 6-month rotational program in Marketing Controlling area and prepared Business Cases and ROI analysis.
    Internship in Sales Channels Controlling Department Apr 2004 to Mar 2006
    Company Name - City , State
    • Prepared analysis, evaluation and review of sales activities with Partner sales team.
    • Responsible for preparing and presenting the quarterly commissions forecast, calculation of the monthly accruals and participated in audit reviews at year end. Performed Actual to Budget variance analysis and summarized results for management review.
    Internship in Quality Management Systems Department Dec 2001 to Mar 2004
    Company Name - City , State
    • Implemented quality management systems and issued DIN ISO certification to eight mid-sized manufacturing companies. Deliverables included introductory presentations, training and process documentation.
    Internship in Office Management Jun 2000 to Nov 2001
    Company Name - City , State
    • Responsible for managing the business correspondence, preparing sales agreements and providing customer accounting support.
    Education
    Master of Science , Business Administration May 2006 Technical University - City , Germany

    Principal Subjects: Financial Controlling, Marketing, Management and Tax
    Languages

    Fluent in English, German, Bulgarian (native).

    Skills

    Hyperion Planing, Essbase, SAP R/3, Oracle 11, SAP BPC, Business Objects, Sharepoint, MS Office.

    ",FINANCE 10659182," SUBSTITUTE TEACHER Professional Summary A self-motivated, results oriented, and resourceful professional focused on delivering compassionate patient experiences; accompanied by organizational, problem-solving, interpersonal, communications, and excellent customer service skills; and over 10 years in social services within the health care family and community. In addition to being an advocate for promoting happy, healthy, and balanced individuals, I am proactive, and adept at interacting effectively with the ability to multi-task effectively. Core Qualifications Critical thinker Understands medical procedures Effectively Influences others Good written communication Relationship and team building Medical terminology knowledge Cultural awareness and sensitivity CPR (Certified) Maintains Strict Confidentiality Certified CNA/HHA & Medical Assistant Accomplishments Received ""Award for Outstanding Performance"" as Housekeeping Manager for the cleanness Comfort Suites Inn Hotel in our region. Received ""Awards for Deans list "" Acted as the department ""go-to"" person for challenging calls and clients. Over ten years in volunteering in summer basketball camp and PADS homeless shelter. Experience Substitute Teacher Aug 2014 to Current Company Name － City , State Filled in for absent teachers in emergency and on short and medium term assignments Followed teaching programs set by regular teachers and prepared outlines when necessary Set and corrected homework assignment and projects Fostered safe, positive and supportive learning environment Ensured good order and behavior in and out of class Respected confidentiality of information Adhered to non-discriminatory policies and guidelines. Event Planner Jun 2013 to Current Company Name － City , State Provide personal catering event services to Health Fairs, Senior Community Events, Hospital Events, and Health Care CEO's and Physicians Act as menu consultant for all food and beverage selections Arrange event décor Oversee room set up, food preparation, and other venue operations Act as on-site liaison between Your Way Catering and venue operations staff. Medical Assistant/Hyperbaric Chamber Technician Apr 2011 to Mar 2013 Company Name － City , State Responsible for recording patient vitals, i.e. temperature, pulse and respiration rates, and blood pressure as well as patient examination room prep Responsible for cleaning and dressing wounds Responsible for explaining treatment procedures to patients Accountable for collecting and preparing laboratory specimens Responsible for regulating patient's oxygen levels during hyperbaric chamber therapy Familiar with practices, standard concepts, and procedures Acquainted with performing necessary maintenance to systems; and operating and monitoring hyperbaric chamber other hyperbaric support systems Responsible for using computerized applications for scheduling and various administrative duties. Home Health Aide Sep 2004 to Jul 2009 Company Name － City , State Assisted with resident bathing, grooming, meal prep, and medication management Responsible for recording resident's vitals, i.e. temperature, pulse and respiration rates, and blood pressure Assisted with residence adaptability/transference to wheelchair and adaptive equipment Monitored, and reported abnormalities and/or deviations in resident's health stats Provided safe and direct personal care to residence as defined in the Home Care Aide program Fulfilled agency responsibilities by completing all required documents accurately and timely Participated in all required agency meetings Identified and reported process improvements opportunities within the home in order to enhance the quality of service provided. Health Clerk Aug 2001 to Aug 2004 Company Name － City , State Performed various administrative duties; and assisted in student registration Responsible for record keeping, appointment setting, greetings, phones, and supply inventory Responsible for application of first aid treatment (if required) Administered medications to students with mental disorders Monitored treatments as well as compiled data, and maintained student documents Conducted vision and hearing screenings Interviewed parents for IEP meetings. Education Bachelor of Arts , Psychology /minor Social Work 2012 GOVERNOR STATE UNIVERSITY － City , State Psychology /minor Social Work Associate of Science , Psychology 2004 South Suburban College － City , State Psychology Skills adaptive equipment, administrative duties, appointment setting, agency, blood pressure, CNA, consultant, CPR (Certified, first aid, Home Care, team building, meal prep, Medical terminology, medication management, meetings, bathing, policies, quality, record keeping, recording, scheduling, supply inventory, teaching, phones, therapy, vision, wounds, written communication ","
    SUBSTITUTE TEACHER
    Professional Summary
    A self-motivated, results oriented, and resourceful professional focused on delivering compassionate patient experiences; accompanied by organizational, problem-solving, interpersonal, communications, and excellent customer service skills; and over 10 years in social services within the health care family and community. In addition to being an advocate for promoting happy, healthy, and balanced individuals, I am proactive, and adept at interacting effectively with the ability to multi-task effectively.
    Core Qualifications
    • Critical thinker Understands medical procedures
    • Effectively Influences others Good written communication
    • Relationship and team building Medical terminology knowledge
    • Cultural awareness and sensitivity CPR (Certified)
    • Maintains Strict Confidentiality Certified CNA/HHA & Medical Assistant
    Accomplishments
    • Received ""Award for Outstanding Performance"" as Housekeeping Manager for the cleanness Comfort Suites Inn Hotel in our region.
    • Received ""Awards for Deans list "" Acted as the department ""go-to"" person for challenging calls and clients.
    • Over ten years in volunteering in summer basketball camp and PADS homeless shelter.
    Experience
    Substitute Teacher Aug 2014 to Current
    Company Name － City , State
    • Filled in for absent teachers in emergency and on short and medium term assignments Followed teaching programs set by regular teachers and prepared outlines when necessary Set and corrected homework assignment and projects Fostered safe, positive and supportive learning environment Ensured good order and behavior in and out of class Respected confidentiality of information Adhered to non-discriminatory policies and guidelines.
    Event Planner Jun 2013 to Current
    Company Name － City , State
    • Provide personal catering event services to Health Fairs, Senior Community Events, Hospital Events, and Health Care CEO's and Physicians Act as menu consultant for all food and beverage selections Arrange event décor Oversee room set up, food preparation, and other venue operations Act as on-site liaison between Your Way Catering and venue operations staff.
    Medical Assistant/Hyperbaric Chamber Technician Apr 2011 to Mar 2013
    Company Name － City , State
    • Responsible for recording patient vitals, i.e.
    • temperature, pulse and respiration rates, and blood pressure as well as patient examination room prep Responsible for cleaning and dressing wounds Responsible for explaining treatment procedures to patients Accountable for collecting and preparing laboratory specimens Responsible for regulating patient's oxygen levels during hyperbaric chamber therapy Familiar with practices, standard concepts, and procedures Acquainted with performing necessary maintenance to systems; and operating and monitoring hyperbaric chamber other hyperbaric support systems Responsible for using computerized applications for scheduling and various administrative duties.
    Home Health Aide Sep 2004 to Jul 2009
    Company Name － City , State
    • Assisted with resident bathing, grooming, meal prep, and medication management Responsible for recording resident's vitals, i.e.
    • temperature, pulse and respiration rates, and blood pressure Assisted with residence adaptability/transference to wheelchair and adaptive equipment Monitored, and reported abnormalities and/or deviations in resident's health stats Provided safe and direct personal care to residence as defined in the Home Care Aide program Fulfilled agency responsibilities by completing all required documents accurately and timely Participated in all required agency meetings Identified and reported process improvements opportunities within the home in order to enhance the quality of service provided.
    Health Clerk Aug 2001 to Aug 2004
    Company Name － City , State
    • Performed various administrative duties; and assisted in student registration Responsible for record keeping, appointment setting, greetings, phones, and supply inventory Responsible for application of first aid treatment (if required) Administered medications to students with mental disorders Monitored treatments as well as compiled data, and maintained student documents Conducted vision and hearing screenings Interviewed parents for IEP meetings.
    Education
    Bachelor of Arts , Psychology /minor Social Work 2012 GOVERNOR STATE UNIVERSITY － City , State Psychology /minor Social Work
    Associate of Science , Psychology 2004 South Suburban College － City , State Psychology
    Skills
    adaptive equipment, administrative duties, appointment setting, agency, blood pressure, CNA, consultant, CPR (Certified, first aid, Home Care, team building, meal prep, Medical terminology, medication management, meetings, bathing, policies, quality, record keeping, recording, scheduling, supply inventory, teaching, phones, therapy, vision, wounds, written communication
    ",ADVOCATE 29926588," VOLUNTEER ADVOCATE Summary Talented Bachelor of Arts Graduate seeking to obtain an entry level Professional position within your company. Excellent Customer service and management skills are just some of the skills I have accomplished in the course of my experiences. Dedicated Bachelor of Arts graduate with a double major in Psychology and Sociology also with a Minor in HealthCare Administration, and a passion to serve the community in a more excellence way. Comprehensive professional background in education, administrative support and team leadership. Strengths: Proficient at written, strong social perceptiveness through working with a variety of people. Exceptional clerical and administrative assistance skills. Research: Authored many research papers which required extensive research into statistics behavior within the social sciences. Thirty years of Clerical Administrative office work along with exceptional people and communication skills. Energetic Administrative Assistance Support with 10 years experience in high-level executive support roles. Organized and professional. Dedicated and focused individual who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Highlights Conducted numerous researches on Psychological and Social behavior and demonstrated the understanding of Psychological behavior in adults and adolescents, with an understanding of ethics and Social Responsibility, and demonstrated the understanding of the relationship between HealthCare Ethics and Medical Law. Also proficient at written, strong social perceptiveness through working with a variety of group projects, excellent oral and communication skills and exceptional organizational and leadership skills. Qualified Data Entry, Microsoft Word, PowerPoint, and Excel spreadsheets Meticulous attention to detail Results-oriented Self-directed Time management Professional and mature Strong problem solver Advanced MS Office Suite knowledge Resourceful Dedicated team player Strong interpersonal skills Understands grammar Proofreading Report writing Report development Self-starter skills.Microsoft Office proficiency Microsoft Office proficiency Meticulous attention to detail Results-oriented Self-directed Time management Professional and mature Strong problem solver Advanced MS Office Suite knowledge Resourceful Dedicated team player Strong interpersonal skills Understands grammar Proofreading Report writing Report development Self-starter Accomplishments Physiological Psychology, Abnormal Psychology, Sociology, Social Psychology, Contemporary Social Problems and the Workplace, Social Research Methods, Statistics for the Behavioral and Social Sciences, Psychology, Cross-Cultural Perspectives, Industrial Organizational Psychology, Public administration, Court administration and court report, Leadership and ethical decision making, Child and Adolescent Development, Managing in Health and Human Services,Cummunity and Public Health, HealthCare Planning and Evaluation, HealthCare ethics and Medical Law, Special Populations, Theories of Personality. Professional Counseling, Competence in Counseling, Multi-Cultural Counseling, Ethics and ethic Codes in Counseling: Managing multidisciplinary Professionals. Experience Volunteer Advocate 04/2010 to Current Company Name City , State Guardian Ad' Litem Program Make an investigation to determine the facts, the needs of the child/individual. Find available resources within the family and community to meet those needs. To facilitate, when appropriate, the settlement of disputed issues. To offer evidence and examine witnesses at adjudication. To explore options with the court at dispositional hearing. To protect and promote the best interests of the child/individual until officially. relieved of the responsibility by the court. Sales Clerk for Franklin Baking Co. 10/2006 to 12/2006 Company Name City , State Managed entire function of the store. Counting all inventory and stock. Customer Service, ordering products. Take care of general maintenance of the store. Loan Review Support Specialist 07/2002 to 08/2004 Company Name City , State Responsible for completing issues-set up tax lines and escrow. Registered new loan numbers in LINK system. Assisted Audit department with legal documentation. Education Bachelors of Arts Degree : Psychology/Social Science HealthCare Administration 2012 ASHFORD University City , State , US Psychology/Social Science with a Minor in HealthCare Administration Select One : Counseling Liberty University City , State , US Started Masters Program for Counseling, Concentration in Human Services Currently attending . Completion date is May 2016. Skills Excellent communication skills, Investigative skill, Customer Service skills, Data Entry, documentation, inventory clerk, leadership skills, PowerPoint, Microsoft Word, organizational, Exceptional writing skills, and Research skills. ","
    VOLUNTEER ADVOCATE
    Summary

    Talented Bachelor of Arts Graduate seeking to obtain an entry level Professional position within your company. Excellent Customer service and management skills are just some of the skills I have accomplished in the course of my experiences. Dedicated Bachelor of Arts graduate with a double major in Psychology and Sociology also with a Minor in HealthCare Administration, and a passion to serve the community in a more excellence way. Comprehensive professional background in education, administrative support and team leadership. Strengths: Proficient at written, strong social perceptiveness through working with a variety of people. Exceptional clerical and administrative assistance skills. Research: Authored many research papers which required extensive research into statistics behavior within the social sciences. Thirty years of Clerical Administrative office work along with exceptional people and communication skills. Energetic Administrative Assistance Support with 10 years experience in high-level executive support roles. Organized and professional.

    Dedicated and focused individual who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

    Highlights

    Conducted numerous researches on Psychological and Social behavior and demonstrated the understanding of Psychological behavior in adults and adolescents, with an understanding of ethics and Social Responsibility, and demonstrated the understanding of the relationship between HealthCare Ethics and Medical Law. Also proficient at written, strong social perceptiveness through working with a variety of group projects, excellent oral and communication skills and exceptional organizational and leadership skills.


    Qualified Data Entry, Microsoft Word, PowerPoint, and Excel spreadsheets

    Meticulous attention to detail

    Results-oriented

    Self-directed

    Time management

    Professional and mature

    Strong problem solver

    Advanced MS Office Suite knowledge

    Resourceful

    Dedicated team player

    Strong interpersonal skills

    Understands grammar

    Proofreading

    Report writing

    Report development

    Self-starter


    skills.Microsoft Office proficiency
    • Microsoft Office proficiency

    Meticulous attention to detail

    Results-oriented

    Self-directed

    Time management

    Professional and mature

    Strong problem solver

    Advanced MS Office Suite knowledge

    Resourceful

    Dedicated team player

    Strong interpersonal skills

    Understands grammar

    Proofreading

    Report writing

    Report development

    Self-starter
    Accomplishments
    • Physiological Psychology, Abnormal Psychology, Sociology, Social Psychology, Contemporary Social Problems and the Workplace, Social Research Methods, Statistics for the Behavioral and Social Sciences, Psychology, Cross-Cultural Perspectives, Industrial Organizational Psychology, Public administration, Court administration and court report, Leadership and ethical decision making, Child and Adolescent Development, Managing in Health and Human Services,Cummunity and Public Health, HealthCare Planning and Evaluation, HealthCare ethics and Medical Law, Special Populations, Theories of Personality.
    • Professional Counseling, Competence in Counseling, Multi-Cultural Counseling, Ethics and ethic Codes in Counseling: Managing multidisciplinary Professionals.
    Experience
    Volunteer Advocate 04/2010 to Current Company Name City , State
    • Guardian Ad' Litem Program Make an investigation to determine the facts, the needs of the child/individual.
    • Find available resources within the family and community to meet those needs.
    • To facilitate, when appropriate, the settlement of disputed issues.
    • To offer evidence and examine witnesses at adjudication.
    • To explore options with the court at dispositional hearing.
    • To protect and promote the best interests of the child/individual until officially.
    • relieved of the responsibility by the court.
    Sales Clerk for Franklin Baking Co. 10/2006 to 12/2006 Company Name City , State
    • Managed entire function of the store.
    • Counting all inventory and stock.
    • Customer Service, ordering products.
    • Take care of general maintenance of the store.
    Loan Review Support Specialist 07/2002 to 08/2004 Company Name City , State
    • Responsible for completing issues-set up tax lines and escrow.
    • Registered new loan numbers in LINK system.
    • Assisted Audit department with legal documentation.
    Education
    Bachelors of Arts Degree : Psychology/Social Science HealthCare Administration 2012 ASHFORD University City , State , US

    Psychology/Social Science with a Minor in HealthCare Administration
    Select One : Counseling Liberty University City , State , US

    Started Masters Program for Counseling, Concentration in Human Services Currently attending . Completion date is May 2016.
    Skills

    Excellent communication skills, Investigative skill, Customer Service skills, Data Entry, documentation, inventory clerk, leadership skills, PowerPoint, Microsoft Word, organizational, Exceptional writing skills, and Research skills.

    ",ADVOCATE 46260230," INFORMATION TECHNOLOGY SPECIALIST(DISCOUNTPCFIX) Summary I am obsessed with technology. It's power to change everything. Technology fuels my passion and commitment to helping organizations do what they set out to. When I engage, I bring fresh ideas that help your team galvanize performance. Refine your strategy. Spark new energy. The future—and how we get there—depends on those who build, connect, create and transform our world. Accomplished with over 10 years of information technology support experience. Highly articulate Capable experienced installing and updating hardware and software systems for users. Known for effectively optimizing systems to meet changing demands, enhancing collaboration and improving security. Experienced Operations Analyst with first-rate skills in organizing, problem solving and project management. Ready to apply experience and abilities to take on new professional challenges. Passionate and driven professional with remarkable analytical and problem solving skills. Expert quality assurance tester offering five years of experience in detailed technical and system specifications. Provides a collaborative style and has well-developed communication skills. Seeking a role in test reporting and defect resolution. Well-rounded team player with dynamic written and verbal communication skills. Hardworking and resourceful team player. History of going above and beyond to achieve notable results. Offering excellent blend of technical aptitude and creative ability. Inspires design teams with engaging management techniques and innovative thinking. Resourceful Technical Support Engineer polished in restoring system functionality by quickly assessing and resolving diverse hardware and software problems. Skills Issue escalation Reporting and analysis Quality control Schematic understanding Critical thinking Data management Network Administration Experience in leadership Improvement plan knowledge Supervision Hardware repair Computer configurations System upgrades New program installations Organizational leadership Troubleshooting and Maintenance Equipment repair Power and hand tool use Troubleshooting and repairs Preventative maintenance Telecommunications systems Component repairs Multitasking Part inspections Friendly, positive attitude LAN and WAN configurations Server and System Administration End-User Training Program installations Software testing Server improvements Data backups Project management Security technologies Network configuration Time management Active Directory knowledge Cybersecurity analysis System Administration Microsoft Office MS Office Apple iOS Technician Help desk assistance Application software testing Mechanical abilities Information Systems Security Professional Advanced knowledge of Windows OS Advanced knowledge of Google Chrome OS Soldering Database management Technical knowledge of server system softwares Servers, storage systems, network equipment, PCs or notebooks of any brands. Experience Information Technology Specialist(Discountpcfix) | 11/2011 - Current Company Name - City , State Assisted client with new computer and network equipment purchases. Updated or installed software for customers to ensure computer efficiency. Checked in computers and performed diagnostics for repair. Backed up data each evening, helping alleviate lost information following malware incident. Updated software versions with patches and new installations to close security loopholes and protect users. Identified hardware issues caused by component failures using approved diagnostic tools. Installed over motherboards, processors and graphics cards. Configured computers to network drivers and connected to printers and other peripheral equipment. Upgraded laptops/desktops, improving speed and performance. Fixed All Apple(iphone,imac,ipad,laptop) Products Screen damage. Fixed any brand,Windows OS,Mac OS,Chrome OS products liquid damage. Observed system functioning and entered commands to test different areas of operations. Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions. Responded to assistance requests from users and directed individuals through basic troubleshooting tasks. Reviewed current hardware and software configurations and recommended modifications to increase system speed. Serviced and repaired equipment according to manufacturer guidelines. Installed new systems and components according to service orders and manufacturer instructions. Assessed and identified issues and quickly resolved to restore functionality. Built and repaired computers according to schedule. Installed, configured, and setup PCs in all stores for optimal operation and reporting. Evaluated interfaces between hardware and software, testing performance requirements. Studied complex technical issues and determined proper resolution methods. Assisted with post-implementation troubleshooting of new applications and application upgrades. Determined and alleviated hardware, software and network issues. Installed and supported hardware and software, including desktops, servers and printers. Identified operational and performance issues and worked with managers to resolve concerns. Completed various reports and analyzed each report to decide where improvements could be made. Recommended process and systems improvements such as changes to operations. Updated hardware and software upon availability and supervised network to eliminate bottlenecks immediately. Handled network configurations after hours and on weekends to alleviate downtime and maintain smooth operations. Assisted customers with various types of technical issues via email, live chat and telephone. Delivered local and remote Tier 1 IT support for hardware and software to company personnel. Disassembled computer systems to troubleshoot and resolve hardware issues. Increased overall company performance through improved IT uptime and cost reductions. Quality Control Inspector Contractor | 04/2019 - Current Company Name - City , State Conferred with scientific, engineering and technical personnel to resolve design, research and testing problems. Worked with engineers to facilitate research and development testing, correct mechanical failures and generate technical specifications prior to release. Developed and implemented best practices for defect prevention and continuous improvement. Used specialized tools to take precise measurements of various aspects of samples. Consulted with engineers to resolve quality, production and efficiency problems. Wrote detailed reports outlining performance, quality and defect rates. Completed non-destructive tests and visual inspections on a continuous basis. Inspected quality of finished products, making minor repairs to meet project expectations. Documented nonconformities immediately and recommended techniques for prompt resolution. Completed non-destructive tests and visual inspections continuously. Reviewed drawings and blueprints to determine appropriate level of inspection required. Adhered to all safety protocols to minimize equipment damage and avoid injuries. Assessed materials, parts and products for conformance with quality control requirements and production specifications. Network Analyst | 06/2016 - 05/2018 Company Name - City , State Identified operational and performance issues and worked with managers to resolve concerns. Supporting of the following hardware types: servers, storage systems, network equipment, PCs ipad and notebooks of any brands. Analyzed operational performance to identify pain points and provided actionable solutions to management. Educated personnel on company policies to foster improved customer retention and increased revenue. Technical knowledge of standard server system software (Linux, Windows, VMWare) Drove revenue and customer retention by visiting corporate and franchise centers serving clients to educate staff on company policies and customer styling applications. Wrote reports outlining results to facilitate management decision making. Executed and monitored standards for user interfaces, page design and graphics development. Provided senior technical support to both in-house staff and user departments for all network applications. Monitored project budget through the careful assessment of resource usage and task management to ensure that costs were kept low. Supported customers with password resets and account customization. Recorded complaints, product deficiencies, returned orders and other customer documentation in system. Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware. Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support. Performed site evaluations, customer surveys and team audits. Promoted continuous improvement for IT governance processes. Spearheaded server infrastructure development, quality control, staging and production operations. Quality Control Manager | 07/2013 - 08/2015 Company Name - City , State Stayed well-informed of all company and federal regulations, which bolstered compliance of all corporate processes. Used creative and professional policy to find solutions to issues while diminishing conflicts. Handled all scheduling procedures for the department and directed team members in setting and achieving goals. Observed customer specifications by monitoring the quality control of finished products. Education and Training The Federal Polytechnic, Ado-Ekiti - City , State | Associate of Science Science Technology , 2003 Phoenix East Aviation - City , State | F.A.A Aircraft Dispatcher License Aviation , 2014 University Of Colorado At Boulder - City | Certificate Cybersecurity Policy For Aviation And Internet , 07/2020 GOOGLE I.T SUPPORT - City | Certificate 03/2021 Completed professional Course in: IT Security: Defense against the digital dark arts Operating System and You: Becoming a power user The Bits and Bytes of Computer Networking System Administration and IT Infrastructure Service Technical Support Fundamentals ","
    INFORMATION TECHNOLOGY SPECIALIST(DISCOUNTPCFIX)
    Summary

    I am obsessed with technology. It's power to change everything. Technology fuels my passion and commitment to helping organizations do what they set out to. When I engage, I bring fresh ideas that help your team galvanize performance. Refine your strategy. Spark new energy.
    The future—and how we get there—depends on those who build, connect, create and transform our world.

    Accomplished with over 10 years of information technology support experience.

    Highly articulate Capable experienced installing and updating hardware and software systems for users. Known for effectively optimizing systems to meet changing demands, enhancing collaboration and improving security.

    Experienced Operations Analyst with first-rate skills in organizing, problem solving and project management. Ready to apply experience and abilities to take on new professional challenges.

    Passionate and driven professional with remarkable analytical and problem solving skills.

    Expert quality assurance tester offering five years of experience in detailed technical and system specifications.

    Provides a collaborative style and has well-developed communication skills. Seeking a role in test reporting and defect resolution.

    Well-rounded team player with dynamic written and verbal communication skills.

    Hardworking and resourceful team player.

    History of going above and beyond to achieve notable results.

    Offering excellent blend of technical aptitude and creative ability. Inspires design teams with engaging management techniques and innovative thinking. Resourceful Technical Support Engineer polished in restoring system functionality by quickly assessing and resolving diverse hardware and software problems.

    Skills
    • Issue escalation
    • Reporting and analysis
    • Quality control
    • Schematic understanding
    • Critical thinking
    • Data management
    • Network Administration
    • Experience in leadership
    • Improvement plan knowledge
    • Supervision
    • Hardware repair
    • Computer configurations
    • System upgrades
    • New program installations
    • Organizational leadership
    • Troubleshooting and Maintenance
    • Equipment repair
    • Power and hand tool use
    • Troubleshooting and repairs
    • Preventative maintenance
    • Telecommunications systems
    • Component repairs
    • Multitasking
    • Part inspections
    • Friendly, positive attitude
    • LAN and WAN configurations
    • Server and System Administration
    • End-User Training
    • Program installations
    • Software testing
    • Server improvements
    • Data backups
    • Project management
    • Security technologies
    • Network configuration
    • Time management
    • Active Directory knowledge
    • Cybersecurity analysis
    • System Administration
    • Microsoft Office
    • MS Office
    • Apple iOS Technician
    • Help desk assistance
    • Application software testing
    • Mechanical abilities
    • Information Systems Security Professional
    • Advanced knowledge of Windows OS
    • Advanced knowledge of Google Chrome OS
    • Soldering
    • Database management
    • Technical knowledge of server system softwares
    • Servers, storage systems, network equipment, PCs or notebooks of any brands.
    Experience
    Information Technology Specialist(Discountpcfix) | 11/2011 - Current Company Name - City , State
    • Assisted client with new computer and network equipment purchases.
    • Updated or installed software for customers to ensure computer efficiency.
    • Checked in computers and performed diagnostics for repair.
    • Backed up data each evening, helping alleviate lost information following malware incident.
    • Updated software versions with patches and new installations to close security loopholes and protect users.
    • Identified hardware issues caused by component failures using approved diagnostic tools.
    • Installed over motherboards, processors and graphics cards.
    • Configured computers to network drivers and connected to printers and other peripheral equipment.
    • Upgraded laptops/desktops, improving speed and performance.
    • Fixed All Apple(iphone,imac,ipad,laptop) Products Screen damage.
    • Fixed any brand,Windows OS,Mac OS,Chrome OS products liquid damage.
    • Observed system functioning and entered commands to test different areas of operations.
    • Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
    • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
    • Reviewed current hardware and software configurations and recommended modifications to increase system speed.
    • Serviced and repaired equipment according to manufacturer guidelines.
    • Installed new systems and components according to service orders and manufacturer instructions.
    • Assessed and identified issues and quickly resolved to restore functionality.
    • Built and repaired computers according to schedule.
    • Installed, configured, and setup PCs in all stores for optimal operation and reporting.
    • Evaluated interfaces between hardware and software, testing performance requirements.
    • Studied complex technical issues and determined proper resolution methods.
    • Assisted with post-implementation troubleshooting of new applications and application upgrades.
    • Determined and alleviated hardware, software and network issues.
    • Installed and supported hardware and software, including desktops, servers and printers.
    • Identified operational and performance issues and worked with managers to resolve concerns.
    • Completed various reports and analyzed each report to decide where improvements could be made.
    • Recommended process and systems improvements such as changes to operations.
    • Updated hardware and software upon availability and supervised network to eliminate bottlenecks immediately.
    • Handled network configurations after hours and on weekends to alleviate downtime and maintain smooth operations.
    • Assisted customers with various types of technical issues via email, live chat and telephone.
    • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
    • Disassembled computer systems to troubleshoot and resolve hardware issues.
    • Increased overall company performance through improved IT uptime and cost reductions.
    Quality Control Inspector Contractor | 04/2019 - Current Company Name - City , State
    • Conferred with scientific, engineering and technical personnel to resolve design, research and testing problems.
    • Worked with engineers to facilitate research and development testing, correct mechanical failures and generate technical specifications prior to release.
    • Developed and implemented best practices for defect prevention and continuous improvement.
    • Used specialized tools to take precise measurements of various aspects of samples.
    • Consulted with engineers to resolve quality, production and efficiency problems.
    • Wrote detailed reports outlining performance, quality and defect rates.
    • Completed non-destructive tests and visual inspections on a continuous basis.
    • Inspected quality of finished products, making minor repairs to meet project expectations.
    • Documented nonconformities immediately and recommended techniques for prompt resolution.
    • Completed non-destructive tests and visual inspections continuously.
    • Reviewed drawings and blueprints to determine appropriate level of inspection required.
    • Adhered to all safety protocols to minimize equipment damage and avoid injuries.
    • Assessed materials, parts and products for conformance with quality control requirements and production specifications.
    Network Analyst | 06/2016 - 05/2018 Company Name - City , State
    • Identified operational and performance issues and worked with managers to resolve concerns.
    • Supporting of the following hardware types: servers, storage systems, network equipment, PCs ipad and notebooks of any brands.
    • Analyzed operational performance to identify pain points and provided actionable solutions to management.
    • Educated personnel on company policies to foster improved customer retention and increased revenue.
    • Technical knowledge of standard server system software (Linux, Windows, VMWare)
    • Drove revenue and customer retention by visiting corporate and franchise centers serving clients to educate staff on company policies and customer styling applications.
    • Wrote reports outlining results to facilitate management decision making.
    • Executed and monitored standards for user interfaces, page design and graphics development.
    • Provided senior technical support to both in-house staff and user departments for all network applications.
    • Monitored project budget through the careful assessment of resource usage and task management to ensure that costs were kept low.
    • Supported customers with password resets and account customization.
    • Recorded complaints, product deficiencies, returned orders and other customer documentation in system.
    • Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
    • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
    • Performed site evaluations, customer surveys and team audits.
    • Promoted continuous improvement for IT governance processes.
    • Spearheaded server infrastructure development, quality control, staging and production operations.
    Quality Control Manager | 07/2013 - 08/2015 Company Name - City , State
    • Stayed well-informed of all company and federal regulations, which bolstered compliance of all corporate processes.
    • Used creative and professional policy to find solutions to issues while diminishing conflicts.
    • Handled all scheduling procedures for the department and directed team members in setting and achieving goals.
    • Observed customer specifications by monitoring the quality control of finished products.
    Education and Training
    The Federal Polytechnic, Ado-Ekiti - City , State | Associate of Science Science Technology , 2003
    Phoenix East Aviation - City , State | F.A.A Aircraft Dispatcher License Aviation , 2014
    University Of Colorado At Boulder - City | Certificate Cybersecurity Policy For Aviation And Internet , 07/2020
    GOOGLE I.T SUPPORT - City | Certificate 03/2021

    Completed professional Course in:

    IT Security: Defense against the digital dark arts

    Operating System and You: Becoming a power user

    The Bits and Bytes of Computer Networking

    System Administration and IT Infrastructure Service

    Technical Support Fundamentals
    ",INFORMATION-TECHNOLOGY 15575117," HR SENIOR SPECIALIST Career Overview Dedicated Service Representative Professional motivated to maintain customer satisfaction and contribute to company success. Core Strengths Excel, Data entry systems, Outlook, Microsoft systems Amisys, Access. Able to master, process and apply new skills and concepts quickly. Customer service expert Telephone inquiries specialist Courteous demeanor Accomplishments Customer Assistance   Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Customer Service   Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Work Experience HR Senior Specialist 09/2006 to Current Company Name City , State Health insurance/Benefit Specialist Administrative Xerox Corporation - Xerox is a leader in BPO and IT Outsourcing across a variety of industries and the public sector. Thousands of companies rely on Xerox to help improve their processes, manage client operations, and focus on their core business. Duties: Provide administrative support functions relating to personnel, retirement benefits and special projects. Specific Responsibilities: Assist participants with questions regarding Medicare/Medicaid questions, eligibility and their specific state's guidelines to qualify for the Medicare/Medicaid Explain Health and Insurance coverage, primary doctors and specialists, hospitals and treatments covered by their medical insurance and what the Medicare/Medicaid covers. Explain the changes in their insurance of choice. Keep up to date with the changes in the health and insurance coverage, processes and changes. Responsible for processing and calculating retirees' pension. Educate participants on their retirement plan benefits. Handle inbound and outbound calls for the team and handle the administrative tasks associated with these calls. Work special projects including corrections of payment setups, tax forms (1099R) requests, process commencement retirees' package, process pension calculations and educate retirees of the different payment options offered to them. Answer questions regarding the health and insurance offered to the retirees and type of coverage they are entitled to. Provide support to the supervisor during the team meetings by preparing the issues and concerns to be discussed and take minutes of the meeting. Significant Achievement Received Certificate of Excellent award for self development and for going above and beyond my call of duty. Skilled at conducting interviews and hiring process. Have mentored team members about the phone etiquette and how to score high in their quality monitoring. Worked as administrative assistant for a $7.6 million international consumer bank, operating on 4 continents. Member and Claims Representative 08/2001 to 05/2006 Company Name City , State Provided support for the bilingual unit during supervisor's absence. Provided assistance and guidance to the new bilingual hired. Performed activities designed to establish and maintain positive and productive relations with Amerigroup network providers. Specific Responsibilities. Facilitated care coordination for members with critical care needs in the Medicaid population. Worked in special projects assigned by the Director of the Customer Service Department. Projects included, providing administrative support to the Vice President, Assistant Vice President, Outbound Director and Inbound Director in absence and/or vacation of their secretaries by assisting in the following. Executive Secretary Assistant 08/2001 to 05/2006 Company Name City , State Amerigroup Corporation Reporting to the call center Directors and an executive (VP/GM), responsible for performing advanced, diversified and confidential secretarial and administrative duties requiring broad and comprehensive experience, skills and knowledge of the organization and its policies and practices. Primary duties included, but not limited to, write and routes confidential correspondence. Screened, handled or distributes incoming phone calls and complaints. Maintained confidential correspondence and general files. Orders supplies. Coordinated travel plans, prepared and submitted expense reports. Compiled and distributed meeting minutes. Collates and assembles materials, makes arrangements for meetings/presentations, prepared forms, reviewed documentation for conformance with internal policies and procedures. Utilized various software packages such as spreadsheet, word processing, data base and internet to prepare presentations and documents. Researched, verified and prepared reports. Created and maintained databases. Coached new hires handling supervisor and escalated calls. Provided assistance with the escalated line, followed up, and resolved members' concerns and complaints in order to maintain members' satisfaction. As a claims provider representative my responsibilities included responding to inquiries from providers in our network as well as out of network. Handled issues related to members' benefits, claims resolution and appeal status. Administrative Secretary 01/1999 to 02/2001 Company Name City , State The Signature Group is a market leader The Signature Group, an $870 million direct marketing company serving many of the most recognized customer service companies in America, has acquired an equity interest in Consumers Car Club, a leading provider of vehicle buying and ownership products and services since 1987. Duties Managed project and prepared various reports. Planned and arranged conference calls, scheduled meetings, training classes and arranged travel and accommodations for Managers. I also performed general clerical tasks. Specific Responsibilities: Provided administrative support to the center manager for the inbound unit and the various customer service teams under his supervision as well as the training department. Provided administrative support to the Center Manager for the Outbound Unit and the Human Resources Dept. Managed incoming correspondence, scheduled conferences, made travel arrangements, prepared training material to be used in class, filing, ordered supplies, processed invoices. Prepared expense reports from receipts. Managed attendance, vacation schedules and personnel records maintaining extreme confidentiality. Performed telephone interviews for bilingual candidates. Executive Complaint Professional 07/1996 to 01/1999 Company Name City , State Served as a consumer advocate to the Chief Executive Officer. Responsibility included serving as liaison for the company and the government agencies like the Better Business Bureau and the Attorney General offices. Successfully retained more than 90% of the customers calling to complaint about the company, its products and/or the employees. Resolved company issues by phone and correspondence. Responsible for establishing contact with both internal key managers in order to resolve customer's concern. Maintained direct contact with the Regional Directors for the chain of stores under their jurisdiction, to obtain results on behalf of the customer. Responsible to submit report of all the complaints received by phone or mail to the CEO for his review and input. Reported the open complaints awaiting resolution, closed complaints, details of the resolved complaint and reported the complaints which have been escalated to the Attorney General office and to the Better Business Bureau. Significant Achievements Processed over 350 complaints a month at the executive level. 95% of customer's complaint resolved satisfactorily, which turned into retained customers. Executive Complaint Professional 07/1996 to 01/1999 Company Name City , State Educational Background Associate : Applied Science Secretarial Science 1 1981 LaGuardia Community College Applied Science Secretarial Science Tidewater Community College Interests Church of God Ebenezer - Director of Multi-media. - Church's real time translator and also translate utilizing the translation devices. - Church Bookkeeper assistant. Languages Fluent in English, and Spanish Skills Administrative, administrative assistant, administrative support, Attorney, benefits, call center, clerical, conferences, client, Customer Service, Data entry, databases, data base, direct marketing, documentation, Fluent in English, equity, filing, focus, forms, General office, government, hiring, Human Resources, Insurance, Director, market, materials, meetings, Access, Excel, mail, Outlook, network, personnel, policies, presentations, processes, quality, Reporting, secretarial, Spanish, spreadsheet, supervisor, supervision, tax, telephone, phone, phone etiquette, travel arrangements, type, word processing Additional Information Volunteer Work Church of God Ebenezer Director of Multi-media. Church's real time translator and also translate utilizing the translation devices. Church Bookkeeper assistant. ","
    HR SENIOR SPECIALIST
    Career Overview

    Dedicated Service Representative Professional motivated to maintain customer satisfaction and contribute to company success.

    Core Strengths

    Excel, Data entry systems, Outlook, Microsoft systems


    Amisys, Access.


    Able to master, process and apply new skills and concepts quickly.
    • Customer service expert
    • Telephone inquiries specialist
    • Courteous demeanor
    Accomplishments

    Customer Assistance  

    • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

    Customer Service  

    • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

    Work Experience
    HR Senior Specialist 09/2006 to Current Company Name City , State
    • Health insurance/Benefit Specialist Administrative Xerox Corporation - Xerox is a leader in BPO and IT Outsourcing across a variety of industries and the public sector.
    • Thousands of companies rely on Xerox to help improve their processes, manage client operations, and focus on their core business.
    • Duties: Provide administrative support functions relating to personnel, retirement benefits and special projects.
    • Specific Responsibilities: Assist participants with questions regarding Medicare/Medicaid questions, eligibility and their specific state's guidelines to qualify for the Medicare/Medicaid Explain Health and Insurance coverage, primary doctors and specialists, hospitals and treatments covered by their medical insurance and what the Medicare/Medicaid covers.
    • Explain the changes in their insurance of choice.
    • Keep up to date with the changes in the health and insurance coverage, processes and changes.
    • Responsible for processing and calculating retirees' pension.
    • Educate participants on their retirement plan benefits.
    • Handle inbound and outbound calls for the team and handle the administrative tasks associated with these calls.
    • Work special projects including corrections of payment setups, tax forms (1099R) requests, process commencement retirees' package, process pension calculations and educate retirees of the different payment options offered to them.
    • Answer questions regarding the health and insurance offered to the retirees and type of coverage they are entitled to.
    • Provide support to the supervisor during the team meetings by preparing the issues and concerns to be discussed and take minutes of the meeting.
    • Significant Achievement Received Certificate of Excellent award for self development and for going above and beyond my call of duty.
    • Skilled at conducting interviews and hiring process.
    • Have mentored team members about the phone etiquette and how to score high in their quality monitoring.
    • Worked as administrative assistant for a $7.6 million international consumer bank, operating on 4 continents.
    Member and Claims Representative 08/2001 to 05/2006 Company Name City , State
    • Provided support for the bilingual unit during supervisor's absence.
    • Provided assistance and guidance to the new bilingual hired.
    • Performed activities designed to establish and maintain positive and productive relations with Amerigroup network providers.
    • Specific Responsibilities.
    • Facilitated care coordination for members with critical care needs in the Medicaid population.
    • Worked in special projects assigned by the Director of the Customer Service Department.
    • Projects included, providing administrative support to the Vice President, Assistant Vice President, Outbound Director and Inbound Director in absence and/or vacation of their secretaries by assisting in the following.
    Executive Secretary Assistant 08/2001 to 05/2006 Company Name City , State
    • Amerigroup Corporation Reporting to the call center Directors and an executive (VP/GM), responsible for performing advanced, diversified and confidential secretarial and administrative duties requiring broad and comprehensive experience, skills and knowledge of the organization and its policies and practices.
    • Primary duties included, but not limited to, write and routes confidential correspondence.
    • Screened, handled or distributes incoming phone calls and complaints.
    • Maintained confidential correspondence and general files.
    • Orders supplies.
    • Coordinated travel plans, prepared and submitted expense reports.
    • Compiled and distributed meeting minutes.
    • Collates and assembles materials, makes arrangements for meetings/presentations, prepared forms, reviewed documentation for conformance with internal policies and procedures.
    • Utilized various software packages such as spreadsheet, word processing, data base and internet to prepare presentations and documents.
    • Researched, verified and prepared reports.
    • Created and maintained databases.
    • Coached new hires handling supervisor and escalated calls.
    • Provided assistance with the escalated line, followed up, and resolved members' concerns and complaints in order to maintain members' satisfaction.
    • As a claims provider representative my responsibilities included responding to inquiries from providers in our network as well as out of network.
    • Handled issues related to members' benefits, claims resolution and appeal status.
    Administrative Secretary 01/1999 to 02/2001 Company Name City , State
    • The Signature Group is a market leader The Signature Group, an $870 million direct marketing company serving many of the most recognized customer service companies in America, has acquired an equity interest in Consumers Car Club, a leading provider of vehicle buying and ownership products and services since 1987.
    • Duties Managed project and prepared various reports.
    • Planned and arranged conference calls, scheduled meetings, training classes and arranged travel and accommodations for Managers.
    • I also performed general clerical tasks.
    • Specific Responsibilities: Provided administrative support to the center manager for the inbound unit and the various customer service teams under his supervision as well as the training department.
    • Provided administrative support to the Center Manager for the Outbound Unit and the Human Resources Dept.
    • Managed incoming correspondence, scheduled conferences, made travel arrangements, prepared training material to be used in class, filing, ordered supplies, processed invoices.
    • Prepared expense reports from receipts.
    • Managed attendance, vacation schedules and personnel records maintaining extreme confidentiality.
    • Performed telephone interviews for bilingual candidates.
    Executive Complaint Professional 07/1996 to 01/1999 Company Name City , State
    • Served as a consumer advocate to the Chief Executive Officer.
    • Responsibility included serving as liaison for the company and the government agencies like the Better Business Bureau and the Attorney General offices.
    • Successfully retained more than 90% of the customers calling to complaint about the company, its products and/or the employees.
    • Resolved company issues by phone and correspondence.
    • Responsible for establishing contact with both internal key managers in order to resolve customer's concern.
    • Maintained direct contact with the Regional Directors for the chain of stores under their jurisdiction, to obtain results on behalf of the customer.
    • Responsible to submit report of all the complaints received by phone or mail to the CEO for his review and input.
    • Reported the open complaints awaiting resolution, closed complaints, details of the resolved complaint and reported the complaints which have been escalated to the Attorney General office and to the Better Business Bureau.
    • Significant Achievements Processed over 350 complaints a month at the executive level.
    • 95% of customer's complaint resolved satisfactorily, which turned into retained customers.
    Executive Complaint Professional 07/1996 to 01/1999 Company Name City , State
    Educational Background
    Associate : Applied Science Secretarial Science 1 1981 LaGuardia Community College Applied Science Secretarial Science
    Tidewater Community College
    Interests
    Church of God Ebenezer - Director of Multi-media. - Church's real time translator and also translate utilizing the translation devices. - Church Bookkeeper assistant.
    Languages
    Fluent in English, and Spanish
    Skills
    Administrative, administrative assistant, administrative support, Attorney, benefits, call center, clerical, conferences, client, Customer Service, Data entry, databases, data base, direct marketing, documentation, Fluent in English, equity, filing, focus, forms, General office, government, hiring, Human Resources, Insurance, Director, market, materials, meetings, Access, Excel, mail, Outlook, network, personnel, policies, presentations, processes, quality, Reporting, secretarial, Spanish, spreadsheet, supervisor, supervision, tax, telephone, phone, phone etiquette, travel arrangements, type, word processing
    Additional Information
    • Volunteer Work Church of God Ebenezer Director of Multi-media. Church's real time translator and also translate utilizing the translation devices. Church Bookkeeper assistant.
    ",HR 30311725," SENIOR PROJECT MANAGER Professional Summary Ambitious Construction Executive experienced in commercial construction with over 30+ years of experience. Proactive, resourceful and hardworking with strong follow-through. Excellent problem-solving and time management abilities. Skills Advanced problem solving Project planning and development Finance and accounting Employee relations Team building  Negotiations expert Strategic planning Contract review and recommendations Work History Company Name Senior Project Manager | City , State | August 2017 - Current Opening of Denver Operations for McCauley Constructors Establishing protocols, procedures and reporting mechanisms for a satellite location Procurement and management of teams to establish a stand-alone profit center Act as the liaison with main company office representatives to provide information on activities of the satellite location Actively project manage 3 to 5 projects in the $5 to­ $10 million range. Monitored the market to capitalize on the latest trends. Supervised the work of team members, offering constructive feedback on their work performance. Monitored timelines and flagged potential issues to be addressed. Collaborated with the Pre-Construction department to ensure accurate and complete project budgets. Company Name President | City , State | November 2010 - August 2017 Qualified competitive subcontractor bids prior to execution of contracts. Facilitated processing of RFI's, submittals and samples among the general contractor, the owner and the owner's consultants. Educated general contractor personnel on the quality standards throughout the construction process. Obtained notices of completion and compliance certifications from all of the construction administration consultants. Reviewed and investigated Proposed Change Order Requests (PCOR). Stayed consistent with project schedules and plans for all FFE installations. Submitted all project closeout documents in accordance with the contract. Assigned projects and tasks to employees based on their competencies and specialties. Accurately provided status information on project progress to the project management. Led and managed resolution of all issues during project construction and commissioning phases. Led the planning, budgeting and direction of all construction projects. Carefully coordinated plans and specs using marketing programming standards. Company Name Senior Project Manager | City , State | January 2006 - November 2010 Managed teams of on-site subcontractors on multiple sites simultaneously. Acted as the liaison with company safety representatives to promote awareness and understanding of safety protocols. Proficiently used the Incident and Issues Tracking (IIT) system to document all on site issues. Directed all phases of commercial construction projects, from budgeting  to closeout. Collaborated with the Accounting department to implement electronic accounts payable system. Company Name President | City , State | January 2003 - December 2005 Oversaw business-wide changes to modernize procedures and organization. Developed program to promote new managers from within, leading to a cohesive leadership structure. Obtained building and specialty permits from local jurisdictional agencies. Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. Performed regular job site observations to provide direction for all general contractor personnel. Trained and promoted continued education for all onsite crew members.  Company Name Project Manager | City , State | April 1999 - December 2002 Kept meticulous records of all costs and expenses and analyzed that data against the budget. Managed between 10 to 20 projects per year. Directed changes to the project scope and cost and implemented appropriate change management processes to keep the project on track. Provided outstanding service to clients to not only maintain but to extend the relationship for future business opportunities. Conducted meetings with clients to determine project intent, requirements and budgets. Company Name Project Manager | City , State | April 1997 - March 1999 Conducted meetings with clients to determine project intent, requirements and budgets. Maintained project schedules by managing timelines and making proactive adjustments. Directed changes to the project scope and cost and implemented appropriate change management processes to keep the project on track. Performed regular job site observations to provide direction for all general contractor personnel. Conducted all critical pre-installation conferences with subcontractors, consultants and manufacturer's representatives. Education Masters of Real Estate & Construction Management Construction Management University of Denver City , State | 1995 Construction Management BBA Business Management East Tennessee State University City , State | 1991 Business Management Skills Safety Oversight, Prime Contract Negotiations, Budgeting, Competitive Contracts Management,  Marketing, Microsoft Office, Microsoft Project, Pro Core Project Management, Personnel Management, Procurement, Project Management, Systems Protocols and  implementation and Quality Control. Certifications LEED AP ICC Class A License  ASHE (American Society of Health Engineers) ","
    SENIOR PROJECT MANAGER
    Professional Summary

    Ambitious Construction Executive experienced in commercial construction with over 30+ years of experience. Proactive, resourceful and hardworking with strong follow-through. Excellent problem-solving and time management abilities.

    Skills
    • Advanced problem solving
    • Project planning and development
    • Finance and accounting
    • Employee relations
    • Team building 
    • Negotiations expert
    • Strategic planning
    • Contract review and recommendations
    Work History
    Company Name Senior Project Manager | City , State | August 2017 - Current
    • Opening of Denver Operations for McCauley Constructors Establishing protocols, procedures and reporting mechanisms for a satellite location Procurement and management of teams to establish a stand-alone profit center Act as the liaison with main company office representatives to provide information on activities of the satellite location Actively project manage 3 to 5 projects in the $5 to­ $10 million range.
    • Monitored the market to capitalize on the latest trends.
    • Supervised the work of team members, offering constructive feedback on their work performance.
    • Monitored timelines and flagged potential issues to be addressed.
    • Collaborated with the Pre-Construction department to ensure accurate and complete project budgets.
    Company Name President | City , State | November 2010 - August 2017
    • Qualified competitive subcontractor bids prior to execution of contracts.
    • Facilitated processing of RFI's, submittals and samples among the general contractor, the owner and the owner's consultants.
    • Educated general contractor personnel on the quality standards throughout the construction process.
    • Obtained notices of completion and compliance certifications from all of the construction administration consultants.
    • Reviewed and investigated Proposed Change Order Requests (PCOR).
    • Stayed consistent with project schedules and plans for all FFE installations.
    • Submitted all project closeout documents in accordance with the contract.
    • Assigned projects and tasks to employees based on their competencies and specialties.
    • Accurately provided status information on project progress to the project management.
    • Led and managed resolution of all issues during project construction and commissioning phases.
    • Led the planning, budgeting and direction of all construction projects.
    • Carefully coordinated plans and specs using marketing programming standards.
    Company Name Senior Project Manager | City , State | January 2006 - November 2010
    • Managed teams of on-site subcontractors on multiple sites simultaneously.
    • Acted as the liaison with company safety representatives to promote awareness and understanding of safety protocols.
    • Proficiently used the Incident and Issues Tracking (IIT) system to document all on site issues.
    • Directed all phases of commercial construction projects, from budgeting  to closeout.
    • Collaborated with the Accounting department to implement electronic accounts payable system.
    Company Name President | City , State | January 2003 - December 2005
    • Oversaw business-wide changes to modernize procedures and organization.
    • Developed program to promote new managers from within, leading to a cohesive leadership structure.
    • Obtained building and specialty permits from local jurisdictional agencies.
    • Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues.
    • Performed regular job site observations to provide direction for all general contractor personnel.
    • Trained and promoted continued education for all onsite crew members. 
    Company Name Project Manager | City , State | April 1999 - December 2002
    • Kept meticulous records of all costs and expenses and analyzed that data against the budget.
    • Managed between 10 to 20 projects per year.
    • Directed changes to the project scope and cost and implemented appropriate change management processes to keep the project on track.
    • Provided outstanding service to clients to not only maintain but to extend the relationship for future business opportunities.
    • Conducted meetings with clients to determine project intent, requirements and budgets.
    Company Name Project Manager | City , State | April 1997 - March 1999
    • Conducted meetings with clients to determine project intent, requirements and budgets.
    • Maintained project schedules by managing timelines and making proactive adjustments.
    • Directed changes to the project scope and cost and implemented appropriate change management processes to keep the project on track.
    • Performed regular job site observations to provide direction for all general contractor personnel.
    • Conducted all critical pre-installation conferences with subcontractors, consultants and manufacturer's representatives.
    Education
    Masters of Real Estate & Construction Management Construction Management University of Denver City , State | 1995 Construction Management
    BBA Business Management East Tennessee State University City , State | 1991 Business Management
    Skills

    Safety Oversight, Prime Contract Negotiations, Budgeting, Competitive Contracts Management,  Marketing, Microsoft Office, Microsoft Project, Pro Core Project Management, Personnel Management, Procurement, Project Management, Systems Protocols and  implementation and Quality Control.

    Certifications
    • LEED AP
    • ICC Class A License 
    • ASHE (American Society of Health Engineers)
    ",CONSTRUCTION 63670997," COMMUNICATIONS CONSULTANT Summary Seasoned Marketing Communications Professional  with a comprehensive background managing highly effective communication campaigns that supported key sales, marketing and stakeholder engagement objectives. Marketing Manager offering a comprehensive background in the development and execution of strategic communication plans to drive member acquisition, retention and reactivation. Highlights Brand Management Budget Accountability Event Management Social Media Advertising Media relations Sales promotions Project management Self-directed Digital advertising Enthusiastic team player Deadline-driven Direct marketing campaigns Account management Global marketing Accomplishments Ran communications and public relations efforts on [Number] [Project type] projects with budgets totaling $ [Amount] . Major projects include [Describe marketing projects] . Increased client's web traffic by [Number] % by improving and optimizing web content. Developed and implemented an innovative internal communications strategy to improve employee engagement through strategic messaging. Experience Company Name City , State Communications Consultant 01/2008 to 01/2015 Managed and developed strategic integrated Teflon® branded marketing communications for Textiles, Housewares, Licensing and Industrial Businesses to ensure consistency and cost savings while supporting business growth objectives. Managed a $2.5MM budget for PR, media relations, consumer and industrial brand programs, product launches, print and digital advertising, sales collateral and tradeshow marketing Implemented consumer PR programs and in-store POS materials for DuPont Stone Care retail line resulting in a national program at Lowes with 14% increase in sales an increase from 26 Floor & Décor retail stores to 43 stores Facilitated communications programs for StoneTech® Professional product line to include development of marketing materials for dealers and distributors, launch of a consumer warranty program sold through contractors, creation of product knowledge training videos and how-to-use videos for entire project line launch of 5 new products to existing product line introduction of new hardscape product line for outdoor masonry contractors and a web based app for ease of shopping Developed digital strategy and led development of social media content for Teflon.com website, Facebook, and targeted email blasts Nominated for two DuPont Marketing & Sales Excellence Awards - Stone Care Breakthrough retail packaging and Teflon® fabric protector implementation of ""My Life History"" integrated campaign. Company Name City , State NA Communications Manager 01/2004 to 01/2008 Managed and developed marketing communications programs for the Apparel Business, Active Outdoor Market Segment using an integrated approach to create balanced programs for the business to build their respective brands and businesses. Monitored and facilitated communications programs including tracking of a $5MM NA and $10MM global budget Executed NA communications programs and provided global guidance on implementation of brand strategy Managed Teflon® Brand Licensing Program and Trademark Usage to hundreds of customers and was the liaison with DuPont for the Teflon® brand Earned commendations from business managers for communication deliverables that targeted desired audiences and articulated the value of branded products. Company Name City , State Marketing Communications Specialist Marketing Communications Coordinator 01/1988 to 01/2004 Advanced through a series of promotions and career progression in the marketing communications field. Developed comprehensive understanding of the printing industry by collaborating with the Printing & Publishing Technical Marketing Organization. Provided end-use marketing support to marketing representatives; managed global hang tag program, customer trademark usage and customer retail programs. Networked and built relationships both internally (marketing, technical legal, etc.) and externally (alliance partner and customers) through various programs and projects. Education Strategic Leadership Certificate Goldey-Beacom College , City , State Bachelor of Science : Business Administration Office Management Business Administration Office Management Associate of Science Goldey-Beacom College , City , State Professional Affiliations American Marketing Association (AMA) Outdoor Industry Association (OIA) American Association of Textile Chemists and Colorists (AATCC) National Association of Uniform Manufacturers and Distributors (NAUMD) Marble Institute of America (MIA) National Tile Contractor Association (NTCA) Skills advertising, approach, brand strategy, Brand Management, Budget, com, content development, content, driving, email, Event Management, Leadership, legal, marketing, Market, Marketing Communications, marketing materials, Marketing & Sales, masonry, materials, media relations, Negotiations, packaging, POS, PR, Public Relations, research, retail, sales, strategy, Strategic, website ","
    COMMUNICATIONS CONSULTANT
    Summary
    Seasoned Marketing Communications Professional  with a comprehensive background managing highly effective communication campaigns that supported key sales, marketing and stakeholder engagement objectives. Marketing Manager offering a comprehensive background in the development and execution of strategic communication plans to drive member acquisition, retention and reactivation.
    Highlights

    • Brand Management
    • Budget Accountability
    • Event Management
    • Social Media
    • Advertising
    • Media relations
    • Sales promotions
    • Project management
    • Self-directed

    • Digital advertising
    • Enthusiastic team player
    • Deadline-driven
    • Direct marketing campaigns
    • Account management
    • Global marketing
    Accomplishments
    Ran communications and public relations efforts on [Number] [Project type] projects with budgets totaling $ [Amount] .
    Major projects include [Describe marketing projects] . Increased client's web traffic by [Number] % by improving and optimizing web content. Developed and implemented an innovative internal communications strategy to improve employee engagement through strategic messaging.
    Experience
    Company Name City , State Communications Consultant 01/2008 to 01/2015
    • Managed and developed strategic integrated Teflon® branded marketing communications for Textiles, Housewares, Licensing and Industrial Businesses to ensure consistency and cost savings while supporting business growth objectives.
    • Managed a $2.5MM budget for PR, media relations, consumer and industrial brand programs, product launches, print and digital advertising, sales collateral and tradeshow marketing Implemented consumer PR programs and in-store POS materials for DuPont Stone Care retail line resulting in a national program at Lowes with 14% increase in sales an increase from 26 Floor & Décor retail stores to 43 stores Facilitated communications programs for StoneTech® Professional product line to include development of marketing materials for dealers and distributors, launch of a consumer warranty program sold through contractors, creation of product knowledge training videos and how-to-use videos for entire project line launch of 5 new products to existing product line introduction of new hardscape product line for outdoor masonry contractors and a web based app for ease of shopping Developed digital strategy and led development of social media content for Teflon.com website, Facebook, and targeted email blasts Nominated for two DuPont Marketing & Sales Excellence Awards - Stone Care Breakthrough retail packaging and Teflon® fabric protector implementation of ""My Life History"" integrated campaign.
    Company Name City , State NA Communications Manager 01/2004 to 01/2008
    • Managed and developed marketing communications programs for the Apparel Business, Active Outdoor Market Segment using an integrated approach to create balanced programs for the business to build their respective brands and businesses.
    • Monitored and facilitated communications programs including tracking of a $5MM NA and $10MM global budget Executed NA communications programs and provided global guidance on implementation of brand strategy Managed Teflon® Brand Licensing Program and Trademark Usage to hundreds of customers and was the liaison with DuPont for the Teflon® brand Earned commendations from business managers for communication deliverables that targeted desired audiences and articulated the value of branded products.
    Company Name City , State Marketing Communications Specialist Marketing Communications Coordinator 01/1988 to 01/2004
    • Advanced through a series of promotions and career progression in the marketing communications field.
    • Developed comprehensive understanding of the printing industry by collaborating with the Printing & Publishing Technical Marketing Organization.
    • Provided end-use marketing support to marketing representatives; managed global hang tag program, customer trademark usage and customer retail programs.
    • Networked and built relationships both internally (marketing, technical legal, etc.) and externally (alliance partner and customers) through various programs and projects.
    Education
    Strategic Leadership Certificate Goldey-Beacom College , City , State
    Bachelor of Science : Business Administration Office Management Business Administration Office Management
    Associate of Science Goldey-Beacom College , City , State
    Professional Affiliations
    American Marketing Association (AMA) Outdoor Industry Association (OIA) American Association of Textile Chemists and Colorists (AATCC) National Association of Uniform Manufacturers and Distributors (NAUMD) Marble Institute of America (MIA) National Tile Contractor Association (NTCA)
    Skills
    advertising, approach, brand strategy, Brand Management, Budget, com, content development, content, driving, email, Event Management, Leadership, legal, marketing, Market, Marketing Communications, marketing materials, Marketing & Sales, masonry, materials, media relations, Negotiations, packaging, POS, PR, Public Relations, research, retail, sales, strategy, Strategic, website
    ",CONSULTANT 24643412," CONSULTANT Summary Master's degree in Computer Science with twenty-five years of experience designing, implementing, and maintaining computer programs, architectures, and operating systems. Expert in C, C++, Java, SQL and with web based applications. Over ten years' experience teaching as adjunct or full time faculty while running a consulting firm. Highlights Proficient in HTML SQL expert Analytical Self-starter JavaScript expert C, C++, Java expert Accomplishments Awarded United States Patent Number 5,758,052 in May 1998 for Network Management Method Using Redundant Control Processors Awarded United States Patent Number 5,491,791 in February 1996 for System and Method for Remote Workstation Monitoring Within a Distributed Computing Environment Deans Scholarship at the University of Pittsburgh towards Ph.D. degree, May 1989 - May 1990 Teaching Assistant at the University of Pittsburgh, Operating Systems, August 1989 Experience Consultant January 2002 to Current Company Name － City , State Currently running a business doing general programming and web development. The majority of the work is server side programming using either ASP or PHP with SQL. Recent contracts included a PHP project using MySQL for a ticket broker with 1500 websites. Another was doing business analysis programming using SQL Server, C#, .NET, AJAX, and HTML for a global law firm. Senior Operations Programmer January 2001 to January 2002 Company Name － City , State Operations programmer responsible for programming card access systems. The programming included enhancements to the Casi-Rusco Picture Perfect system. Responsibilities were to write C and SQL code to enhance the capabilities of Picture Perfect. Maintained a Red Hat Linux 7.1 server for development purposes. Wrote PHP code to generate reports from a MySQL database. Programming Manager & Systems Analyst November 1999 to January 2001 Company Name － City , State Programming manager for a distance learning web based business. Responsibilities included managing the programming department and the programming for a virtual classroom. The classroom was created using Director with parts including ASP, HTML, Flash, Quicktime and VB. IS Manager July 1999 to November 1999 Company Name － City , State Programming manager for a web based business. Responsibilities included managing programmers and IT professionals and maintaining the front and back ends of an Internet based business. Programming was done in VB, Delphi and JavaScript. Systems Analyst - Department Manager November 1998 to July 1999 Company Name － City , State Systems Analyst for a large Internet based automated time clock project. Responsibilities included troubleshooting, interface set-ups with other vendors and new account set-ups. Managed the whole department while the director was not available. Languages used in this position were Java, C++, VB, SQL, FoxPro and HTML. Databases used were Oracle and btrieve. Senior Systems Developer October 1997 to October 1998 Company Name － City , State Software engineer for an inventory control group in a large project. Product was developed in a Windows and a UNIX environment, with the final product to be delivered under UNIX. Code was developed in C using dynamic SQL on an Oracle database. Duties included coordinating with off-shore programmers, unit testing, sub-system testing, development and performance tuning. Tools were written in VB on a Windows system. Computer Consultant April 1994 to September 1997 Company Name － City , State Developed a Lotus 123 project to manage resources for the project management team. GE Capital Stamford, CT Maintained and enhanced C programs supporting a client/server collections application. Provided 24 hour customer support for the application as well. IBM Corporation Fishkill, NY Maintained previously existing code written in Lotus 123. Oversaw the delivery of code using TCP/IP and worked on IBM's Financial Data Warehouse's Internet pages. Provided general PC customer support to IBM management. IBM Corporation Southbury, CT Designed and implemented an OS/2 DB2/2 interface for all SQL in a VX-REXX application. IBM Corporation Fishkill, NY Designed and implemented an OS/2 Presentation Manager program in C to capture real-time scientific data from an IBM mainframe assembly line producing computer wafers. The data was captured from the serial port of a piece of equipment monitoring wafer qualify. Graphs were then drawn using the OS/2 PM GPI commands. Spent some time learning GPF as a tool for code development. Self-Employed New Hyde Park, NY Designed and implemented modifications to a dBase program to customize it for a client. Senior Associate Programmer January 1990 to March 1994 Company Name － City , State and Poughkeepsie, NY Systems Test Lead and OS/2 developer for a large OS/2 project written in C to manage the TPF operating system. This included extensive Presentation Manager and Database Manager knowledge. This was a LAN based system and some communications programming was included. Also did some 370 Assembler programming for the TPF operating system. Additional Programming January 1979 - July 1984 Defense Industry Programmed for defense contractors in Virginia, Maryland and New York mostly using the UNIX operating system, with C, Extended Basic and Fortran. This work was mostly classified; some was real-time analysis for submarine warfare. One 2-year project was mapping for the Defense Mapping Agency. Education Master of Science : Computer Science , 1989 University of Pittsburgh University of Pittsburgh, Master of Science in Computer Science, 1989, GPA: 3.75 Courses included: Compilers, Computer Architecture. Operating Systems, Algorithm Design and Analysis, Computational Geometry, Information Processing, Database Design, Digital Design, Graphics and Microcomputers. Almost all of this work was done using the UNIX operating system. Bachelor of Arts : Computer Science , 1978 State University of New York, College at Potsdam State University of New York, College at Potsdam, Bachelor of Arts in Computer Science, 1978 Studies included: Languages, Top Down Structured Programming, Systems Programming and Operating systems. Skills Sql, Html, Asp, Mysql, Php, .net, Ajax, Business Analysis, C#, Contracts, Ms Sql Server, Sql Server, Os/2, Real-time, Database, Unix, Associate, Defense Industry, Fortran, Lan, Mapping, Test Lead, Topo, Tpf, Assembly, Assembly Line, Client/server, Collections, Credit, Customer Support, Db2, Dbase, General Pc, Ibm Mainframe, Mainframe, Project Management, Rexx, Tcp, Tcp/ip, Wafer, Systems Analyst, Oracle, Web Based, Flash, Engineer, Inventory, Inventory Control, Performance Tuning, Software Engineer, System Testing, Testing, Unit Testing, Access, Casi-rusco, Linux, Operations, Red Hat, Btrieve, C++, Databases, Foxpro, Java, New Account, Ups, Adult Learning, Apache, Back End, Clients, Computer Programming, Database Management, Dod, Government Contracting, Instructor, Mentor, Pascal, Patent, Security, Software Development, Structured Software, Systems Analysis, Teaching, Visual Basic, Web Server, Delphi, Javascript, Algorithm, Architecture, Database Design, Digital Design, Systems Programming ","
    CONSULTANT
    Summary

    Master's degree in Computer Science with twenty-five years of experience designing, implementing, and maintaining computer programs, architectures, and operating systems. Expert in C, C++, Java, SQL and with web based applications. Over ten years' experience teaching as adjunct or full time faculty while running a consulting firm.

    Highlights
    • Proficient in HTML
    • SQL expert
    • Analytical
    • Self-starter
    • JavaScript expert
    • C, C++, Java expert
    Accomplishments
    • Awarded United States Patent Number 5,758,052 in May 1998 for Network Management Method Using Redundant Control Processors
    • Awarded United States Patent Number 5,491,791 in February 1996 for System and Method for Remote Workstation Monitoring Within a Distributed Computing Environment
    • Deans Scholarship at the University of Pittsburgh towards Ph.D. degree, May 1989 - May 1990
    • Teaching Assistant at the University of Pittsburgh, Operating Systems, August 1989
    Experience
    Consultant
    January 2002 to Current     Company Name － City , State Currently running a business doing general programming and web development. The majority of the work is server side programming using either ASP or PHP with SQL. Recent contracts included a PHP project using MySQL for a ticket broker with 1500 websites. Another was doing business analysis programming using SQL Server, C#, .NET, AJAX, and HTML for a global law firm.
    Senior Operations Programmer
    January 2001 to January 2002     Company Name － City , State Operations programmer responsible for programming card access systems. The programming included enhancements to the Casi-Rusco Picture Perfect system. Responsibilities were to write C and SQL code to enhance the capabilities of Picture Perfect. Maintained a Red Hat Linux 7.1 server for development purposes. Wrote PHP code to generate reports from a MySQL database.
    Programming Manager & Systems Analyst
    November 1999 to January 2001     Company Name － City , State Programming manager for a distance learning web based business. Responsibilities included managing the programming department and the programming for a virtual classroom. The classroom was created using Director with parts including ASP, HTML, Flash, Quicktime and VB.
    IS Manager
    July 1999 to November 1999     Company Name － City , State Programming manager for a web based business. Responsibilities included managing programmers and IT professionals and maintaining the front and back ends of an Internet based business. Programming was done in VB, Delphi and JavaScript.
    Systems Analyst - Department Manager
    November 1998 to July 1999     Company Name － City , State Systems Analyst for a large Internet based automated time clock project. Responsibilities included troubleshooting, interface set-ups with other vendors and new account set-ups. Managed the whole department while the director was not available. Languages used in this position were Java, C++, VB, SQL, FoxPro and HTML. Databases used were Oracle and btrieve.
    Senior Systems Developer
    October 1997 to October 1998     Company Name － City , State Software engineer for an inventory control group in a large project. Product was developed in a Windows and a UNIX environment, with the final product to be delivered under UNIX. Code was developed in C using dynamic SQL on an Oracle database. Duties included coordinating with off-shore programmers, unit testing, sub-system testing, development and performance tuning. Tools were written in VB on a Windows system.
    Computer Consultant
    April 1994 to September 1997     Company Name － City , State Developed a Lotus 123 project to manage resources for the project management team. GE Capital Stamford, CT Maintained and enhanced C programs supporting a client/server collections application. Provided 24 hour customer support for the application as well. IBM Corporation Fishkill, NY Maintained previously existing code written in Lotus 123. Oversaw the delivery of code using TCP/IP and worked on IBM's Financial Data Warehouse's Internet pages. Provided general PC customer support to IBM management. IBM Corporation Southbury, CT Designed and implemented an OS/2 DB2/2 interface for all SQL in a VX-REXX application. IBM Corporation Fishkill, NY Designed and implemented an OS/2 Presentation Manager program in C to capture real-time scientific data from an IBM mainframe assembly line producing computer wafers. The data was captured from the serial port of a piece of equipment monitoring wafer qualify. Graphs were then drawn using the OS/2 PM GPI commands. Spent some time learning GPF as a tool for code development. Self-Employed New Hyde Park, NY Designed and implemented modifications to a dBase program to customize it for a client.
    Senior Associate Programmer
    January 1990 to March 1994     Company Name － City , State and Poughkeepsie, NY Systems Test Lead and OS/2 developer for a large OS/2 project written in C to manage the TPF operating system. This included extensive Presentation Manager and Database Manager knowledge. This was a LAN based system and some communications programming was included. Also did some 370 Assembler programming for the TPF operating system. Additional Programming January 1979 - July 1984 Defense Industry Programmed for defense contractors in Virginia, Maryland and New York mostly using the UNIX operating system, with C, Extended Basic and Fortran. This work was mostly classified; some was real-time analysis for submarine warfare. One 2-year project was mapping for the Defense Mapping Agency.
    Education
    Master of Science : Computer Science , 1989 University of Pittsburgh University of Pittsburgh, Master of Science in Computer Science, 1989, GPA: 3.75 Courses included: Compilers, Computer Architecture. Operating Systems, Algorithm Design and Analysis, Computational Geometry, Information Processing, Database Design, Digital Design, Graphics and Microcomputers. Almost all of this work was done using the UNIX operating system.
    Bachelor of Arts : Computer Science , 1978 State University of New York, College at Potsdam State University of New York, College at Potsdam, Bachelor of Arts in Computer Science, 1978 Studies included: Languages, Top Down Structured Programming, Systems Programming and Operating systems.
    Skills
    Sql, Html, Asp, Mysql, Php, .net, Ajax, Business Analysis, C#, Contracts, Ms Sql Server, Sql Server, Os/2, Real-time, Database, Unix, Associate, Defense Industry, Fortran, Lan, Mapping, Test Lead, Topo, Tpf, Assembly, Assembly Line, Client/server, Collections, Credit, Customer Support, Db2, Dbase, General Pc, Ibm Mainframe, Mainframe, Project Management, Rexx, Tcp, Tcp/ip, Wafer, Systems Analyst, Oracle, Web Based, Flash, Engineer, Inventory, Inventory Control, Performance Tuning, Software Engineer, System Testing, Testing, Unit Testing, Access, Casi-rusco, Linux, Operations, Red Hat, Btrieve, C++, Databases, Foxpro, Java, New Account, Ups, Adult Learning, Apache, Back End, Clients, Computer Programming, Database Management, Dod, Government Contracting, Instructor, Mentor, Pascal, Patent, Security, Software Development, Structured Software, Systems Analysis, Teaching, Visual Basic, Web Server, Delphi, Javascript, Algorithm, Architecture, Database Design, Digital Design, Systems Programming
    ",CONSULTANT 10176815," AVIATION ELECTRONICS TECHNICIAN Summary Seeking a challenging position where my existing skills and experience contribute to your company while expanding my technical abilities. Highlights Proficient with maintenance tracking software, Prezi and Microsoft Office Programs such as Word, Excel, PowerPoint, Outlook, Adobe, Access, Auto CAD, Commercial Multi-Engine and Single-Engine Pilot, Airline Dispatcher Certified, FAA Class 1 Medical, MATLAB, labVIEW Experience 01/2013 to 01/2015 Company Name Used the instructional design process to plan and develop online courses in partnership with faculty SMEs, then building courses using a standardized template in the Blackboard LMS environment. Utilized a variety of technology tools, including Canvas, Blackboard, Respondus, StudyMate, TurnItIn, SnagIt, Camtasia, HTML and others to create instructional media. Facilitated in the transfer and development of online courses from Blackboard LMS to Canvas LMS. Collaborated with remote faculty to prepare high-quality, interactive online courses, for academic and non-credit delivery. Conducted quality assurance reviews of courses and other instructional materials Edited and organized electronic information to create high-quality course content that is suited to the adult online learner. Worked with Blackboard System Administrators to troubleshoot issues with online courses in the LMS system, prepare for system upgrades by testing the LMS on staging servers. 01/2008 to Current Aviation Electronics Technician Company Name Troubleshoot radar systems, communication systems, navigation equipment, radar altimeter warning systems, instrument landing system equipment, electronic support measure systems, electro-optical sensors (IR turret), search radar and synthetic aperture radar. Test electronic circuits using commercial and industry-standard equipment, such as oscilloscopes, digital multi-meters, logic analyzers, DAC converters, spectrum analyzers and signal generators and time delay reflectometers to isolate faults and defects. Work side by side with Quality assurance as a collateral duty inspector, responsible for writing quality deficiency reports, technical discrepancies and engineering investigations. Maintain and repair in-flight navigation and detection systems on aircrafts , radar systems, radar and tactical displays, IFF/SIF equipment, radar altimeters, Doppler navigation equipment, radio navigation systems, analog computing devices, electronic countermeasures equipment, laser and fiber-optic infrared devices, digital recorder systems and aircraft digital systems, use basic RF electronic test equipment and specialized system test equipment. Completed maintenance action forms, keep an inventory of parts and supplies, maintain a technical library and perform avionics corrosion control. Troubleshoot and repair antisubmarine warfare sensors, electronic warfare, data link, fire control and tactical displays with associated equipment, UHF and VHF receivers and transmitters, made repairs on antennas, repair and install electrical connectors, inspect and install pressurized equipment, waveguide components, avionics gaskets and seals, calibrate test equipment, interpret computer languages and computer equipment. 01/2003 to 01/2007 Aviation Electronics Technician Company Name Worked in the Navy's largest intermediate maintenance department providing component level repair exceeding 260,000 components annually and valued at $557 million. Incorporated and ensured strict attention to detail in repairing electrical aircraft systems using commercial and industry-standard equipment, such as oscilloscopes, digital multi-meters, logic analyzers, DAC converters, spectrum analyzers and signal generators all while contributing to 55% percent reduction in backlog. Analyzed and resolved intricate automated test equipment problems and debugged complex computer generated data all while supporting 19 F/A-18 squadrons and 11 aircraft carriers. Assembled, checked, handled, inspected, maintained, operated, reprogrammed, repaired and processed over 2,900 maintenance actions annually on classified F/A-18 specialized repair assemblies all while maintaining a 95% ready for issue rate. Utilized technical manuals, wiring schematics, block diagrams, electrical schematics and drawings to rapidly isolate malfunctions in system wiring, sub assemblies and other components. Education May 2016 Bachelors of Science : Aeronautical Science Applied Meteorology Embry-Riddle Aeronautical University － City , State GPA: GPA: 3.23/4.0 Aeronautical Science Applied Meteorology GPA: 3.23/4.0 May 2008 Associate of Science : Electronic Engineering Technology Tidewater Community College － City , State GPA: GPA: 3.85/4.0 Summa Cum Laude Electronic Engineering Technology GPA: 3.85/4.0 Summa Cum Laude Languages Bilingual fluent in Spanish and English Skills academic, Adobe, Articulate, attention to detail, Auto CAD, basic, calibration, Canvas, content, credit, delivery, electrical schematics, English, forms, HTML, inspect, inspector, instructional design, inventory, labVIEW, laser, logic, materials, MATLAB, Access, Excel, Microsoft Office Programs, Outlook, PowerPoint, Word, radar, multi-meters, Navy, communicator, navigation, organizational, oscilloscopes, problem solver, quality, quality assurance, radio, recording, repairs, repairing, schematics, servers, signal generators, fluent in Spanish, technical manuals, test equipment, Troubleshoot, troubleshooting, UHF, upgrades, VHF, wiring Additional Information Active DOD secret clearance ","
    AVIATION ELECTRONICS TECHNICIAN
    Summary
    Seeking a challenging position where my existing skills and experience contribute to your company while expanding my technical abilities.
    Highlights
    Proficient with maintenance tracking software, Prezi and Microsoft Office Programs such as Word, Excel, PowerPoint, Outlook, Adobe, Access, Auto CAD, Commercial Multi-Engine and Single-Engine Pilot, Airline Dispatcher Certified, FAA Class 1 Medical, MATLAB, labVIEW
    Experience
    01/2013 to 01/2015
    Company Name
    • Used the instructional design process to plan and develop online courses in partnership with faculty SMEs, then building courses using a standardized template in the Blackboard LMS environment.
    • Utilized a variety of technology tools, including Canvas, Blackboard, Respondus, StudyMate, TurnItIn, SnagIt, Camtasia, HTML and others to create instructional media.
    • Facilitated in the transfer and development of online courses from Blackboard LMS to Canvas LMS.
    • Collaborated with remote faculty to prepare high-quality, interactive online courses, for academic and non-credit delivery.
    • Conducted quality assurance reviews of courses and other instructional materials Edited and organized electronic information to create high-quality course content that is suited to the adult online learner.
    • Worked with Blackboard System Administrators to troubleshoot issues with online courses in the LMS system, prepare for system upgrades by testing the LMS on staging servers.
    01/2008 to Current
    Aviation Electronics Technician Company Name
    • Troubleshoot radar systems, communication systems, navigation equipment, radar altimeter warning systems, instrument landing system equipment, electronic support measure systems, electro-optical sensors (IR turret), search radar and synthetic aperture radar.
    • Test electronic circuits using commercial and industry-standard equipment, such as oscilloscopes, digital multi-meters, logic analyzers, DAC converters, spectrum analyzers and signal generators and time delay reflectometers to isolate faults and defects.
    • Work side by side with Quality assurance as a collateral duty inspector, responsible for writing quality deficiency reports, technical discrepancies and engineering investigations.
    • Maintain and repair in-flight navigation and detection systems on aircrafts , radar systems, radar and tactical displays, IFF/SIF equipment, radar altimeters, Doppler navigation equipment, radio navigation systems, analog computing devices, electronic countermeasures equipment, laser and fiber-optic infrared devices, digital recorder systems and aircraft digital systems, use basic RF electronic test equipment and specialized system test equipment.
    • Completed maintenance action forms, keep an inventory of parts and supplies, maintain a technical library and perform avionics corrosion control.
    • Troubleshoot and repair antisubmarine warfare sensors, electronic warfare, data link, fire control and tactical displays with associated equipment, UHF and VHF receivers and transmitters, made repairs on antennas, repair and install electrical connectors, inspect and install pressurized equipment, waveguide components, avionics gaskets and seals, calibrate test equipment, interpret computer languages and computer equipment.
    01/2003 to 01/2007
    Aviation Electronics Technician Company Name
    • Worked in the Navy's largest intermediate maintenance department providing component level repair exceeding 260,000 components annually and valued at $557 million.
    • Incorporated and ensured strict attention to detail in repairing electrical aircraft systems using commercial and industry-standard equipment, such as oscilloscopes, digital multi-meters, logic analyzers, DAC converters, spectrum analyzers and signal generators all while contributing to 55% percent reduction in backlog.
    • Analyzed and resolved intricate automated test equipment problems and debugged complex computer generated data all while supporting 19 F/A-18 squadrons and 11 aircraft carriers.
    • Assembled, checked, handled, inspected, maintained, operated, reprogrammed, repaired and processed over 2,900 maintenance actions annually on classified F/A-18 specialized repair assemblies all while maintaining a 95% ready for issue rate.
    • Utilized technical manuals, wiring schematics, block diagrams, electrical schematics and drawings to rapidly isolate malfunctions in system wiring, sub assemblies and other components.
    Education
    May 2016
    Bachelors of Science : Aeronautical Science Applied Meteorology Embry-Riddle Aeronautical University － City , State GPA: GPA: 3.23/4.0 Aeronautical Science Applied Meteorology GPA: 3.23/4.0
    May 2008
    Associate of Science : Electronic Engineering Technology Tidewater Community College － City , State GPA: GPA: 3.85/4.0 Summa Cum Laude Electronic Engineering Technology GPA: 3.85/4.0 Summa Cum Laude
    Languages
    Bilingual fluent in Spanish and English
    Skills
    academic, Adobe, Articulate, attention to detail, Auto CAD, basic, calibration, Canvas, content, credit, delivery, electrical schematics, English, forms, HTML, inspect, inspector, instructional design, inventory, labVIEW, laser, logic, materials, MATLAB, Access, Excel, Microsoft Office Programs, Outlook, PowerPoint, Word, radar, multi-meters, Navy, communicator, navigation, organizational, oscilloscopes, problem solver, quality, quality assurance, radio, recording, repairs, repairing, schematics, servers, signal generators, fluent in Spanish, technical manuals, test equipment, Troubleshoot, troubleshooting, UHF, upgrades, VHF, wiring
    Additional Information
    • Active DOD secret clearance
    ",AVIATION 58208591," CUSTOMER SERVICE MANAGER Summary Pleasant and energetic Office Professional with excellent written and oral communication skills and knowledge of use of Office Systems Technology including: Microsoft Office Word, Excel, and PowerPoint seeking a role of increased responsibility and authority while committed to delivering high quality results. Skills Microsoft Office proficiency Self-starter Meticulous attention to detail AS/400 Professional and mature Medical terminology Resourceful Proofreading Dedicated team player Understands grammar Strong interpersonal skills Business writing Results-oriented Mail management Experience 10/2012 to Current Customer Service Manager Company Name － City , State Promoted to Closing Key Holder after 1 month of employment. Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude. Received a certificate of appreciation from Tara Hall Home for Boys in recognition of my service and support through family services. Received a certificate from Howard Adult Center for completing a continuing education introductory course in computers. Received a merit raise and certificate for meeting Store Inventory goals with a variance of +1.02%. Overnight winner of the ""[WalMart] Employee of the Month Award September, 2010. Promoted to Customer Service Manager upon demonstrating exemplary customer service and leadership skills October 2012. Provide Customer service by acknowledging the customer, identifying Customer needs, assisting with purchasing decisions, locating merchandise, resolving Customer issues and concerns, and promoting products and services, while maintaining a safe shopping environment. Maintain the front-end in accordance with Company policies and procedures by properly handling claims and returns, zoning the area, arranging and organizing merchandise/supplies, identifying shrink and damages, and ensuring a safe work environment. Operate equipment, such as cash registers and related tools, to process Customer purchases using appropriate procedures for different payment types and items sold. Supervise associates in the area of responsibility by assigning duties, communicating goals, providing feedback and follow-up, monitoring performance, teaching and supporting Company policies and procedures, ensuring compliance, and participating in the hiring, promotion, coaching, teaching, and evaluation of Associates. Fulfill Customer service requirements by greeting Customers, approving monetary transactions, providing support to Associates for completing monetary transactions, assisting with Cashier training, balancing Customer traffic across the front-end, conducting register audits, maintaining front-end keys, coordinating Cashier meals and breaks, and assisting Management with control of front-end. Execute plans and manage own and others' time so that priorities were met. Build trusting relationships and work with others to reach goals. Share clear priorities and work practices with others. Prepare written work that is accurate and complete. Communicate in a respectful and professional manner. Enter and locate information on a computer. Create documents, reports, etc., using a writing instrument (such as a pencil, or pen) or computer. Communicate effectively in person or by using telecommunications equipment. Present information to small or large groups and individuals. Employee of the month Promoted to management after three years of employment. 05/2009 to 10/2012 Apparel Processor/GM Stocker Company Name － City , State Recommended and helped customers select merchandise based on their needs. Served as liaison between customers, store personnel and various store departments. Informed customers about sales and promotions in a friendly and engaging manner. Tracked down sources of special products and services to meet customers' special needs. Trained new employees on company customer service policies and service level standards. Described use and operation of merchandise to customers. Shared product knowledge with customers while making personal recommendations. Demonstrated that customers come first by serving them with a sense of urgency. Worked as a team member to provide the highest level of service to customers. Maintained friendly and professional customer interactions. Verified that all merchandising standards were maintained on a daily basis. Closing Manager Keyholder/ College Bookseller. 06/2004 to 10/2005 ComData Company Name － City , State Activate fuel pumps. Collect cash payments from customers and make change or charge purchases to customers' credit cards and provide customers with receipts. Resolved customer questions, issues, and complaints. Clean parking areas, restrooms, or equipment and remove trash. Trained new quality attendants. Provide customer with information about local roads and/or highways. Developed a rapport with the customer base by handling difficult and/or complicated issues with professionalism. Provided a high level of product and leadership support to attendants and customers. Stock shelves and coolers. Assist with inventory preparation. 05/2004 to 10/2009 Lead Cashier/Attendant Company Name － City , State Under minimal or no supervision, performed a variety of shipping/receiving, pricing, stocking and other retail sales activities. Processed and distributed documentation with purchase orders; operated a computer and/or cash register; performed customer services such as buybacks, refunds, charges, selling and other customer assistance; and performed related work as required. Assisted store manager with ordering adequate merchandise and supplies, maintained the store as assigned, and ensured orderliness and cleanliness of inventory and work area. Organized store inventory, while maintaining the accuracy of inventory; updated and maintained computer databases of store inventory. Assisted students, faculty, and other customers to locate books, supplies, and related materials; maintained current knowledge of courses and syllabi. Supervised and trained student assistants and short-term non-continuing employees. Assisted store manager with the coordination of all syllabi to determine order quantities, printing, delivery, pricing, and inventory through Bookstore Text-Aid System. Worked with faculty to inform them of problems with textbooks or syllabi. Performed complex technical and clerical duties related to purchasing supplies and materials, read, wrote, and performed mathematical calculations at a college-level; dealt with the public tactfully and courteously; followed oral and written instructions; operated a computer, typewriter, cash register and calculator; performed physical labor including the ability to lift and carry large amounts of books by hand or with the use of equipment; operate hand trucks, dollies, weight scales, postage machines, pallet jacks and hand tools; maintain cooperative working relationships; demonstrated sensitivity to and respect for a diverse population. Managed daily office operations and maintenance of equipment. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Made copies, sent faxes and handled all incoming and outgoing correspondence. Maintained electronic and paper files. Received and screened a high volume of internal and external communications, including email and mail. Organized files, faxed reports and scanned documents. Successfully completed ""The Power of WOW"" training course. 04/2003 to 06/2005 Cashier Company Name － City , State Assist customers with final purchases Use computerized cash registers, conveyor belts, and scanners to ring up customer purchases and scan coupons Greet each customer in a professional manner with a warm smile addressing them by name whenever possible and ensuring customer satisfaction Completed transactions in a speedy and accurate manner with an average scan rate of 97% without errors Kept work area clean Stock and restock groceries. 05/2001 to 10/2003 Assistant Manager Company Name － City , State Prevented store losses using awareness, attention to detail and integrity. Processed and issued money orders for customers. Compiled weekly monetary reports and records for store managers. Maintained adequate cash supply in cash drawers in multiple checkout stations. Responsible for ringing up customers in a timely manner and guaranteeing a high level of customer service. Communicated all merchandise needs or issues to appropriate supervisors. Stocked and rotated inventory regularly. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Organized the store by returning all merchandise to its proper place. Replenished merchandise shelves with items from the stockroom. Processed merchandise returns and exchanges. Accurately logged all daily shipping and receiving orders. Performed all duties as a Customer Service Representative. Completed daily banking. Troubleshooted daily closeout and shift sales analysis. Developed daily/weekly work schedules. Finalized time keeping. Performed the functions of the Store Manager in his/her absence. Performed other duties as assigned by the Store Manager or Market Manager. Guided inventory preparation Shared product knowledge with customers while making personal recommendations. Maintained friendly and professional customer interactions. Trained and directed all customer service representatives assigned to the store. Provided prompt, courteous resolution to employee and customer issues. Prepared and transmitted daily bookkeeping, gasoline and invoicing data. Participated in the hiring process. Trained new employees on company customer service policies and service level standards. Conducted performance and disciplinary discussions in the Managers absence. Tracked down sources of special products and services to meet customers' special needs. Informed customers about sales and promotions in a friendly and engaging manner. Confirmed that appropriate changes were made to resolve customers' problems. Education and Training 2007 Associate of Arts : Office Systems Technology HORRY GEORGETOWN TECHNICAL COLLEGE － City , State , United States Office Systems Technology 1991 Office Administration coursework Related coursework in Notetaking, Computerized Accounting, Office Communications, and Leadership Development. Coursework in Administrative Technology with a Concentration in Office Systems & Procedures, Information Processing Applications, and Office Spreadsheet Applications. Business coursework (Advertising, Internet Skills for the Workplace, and Technical Communications). Technical Education Certificate, Patient Care Technician CENTRAL CAROLINA TECHNICAL COLLEGE － City , State , United States Activities and Honors Inducted into Phi Theta Kappa Society International Scholastic Order of the Two-Year- College in 2005. Skills Computerized Accounting, Administrative, Advertising, AS/400, attention to detail, banking, bookkeeping, Business writing, calculator, cash register, Cashier, cash registers, clerical, Closing, coaching, Strong interpersonal skills, oral, credit, make change, customer satisfaction, customer services, customer service, Customer Service, customer assistance, databases, delivery, documentation, dollies, email, faxes, hand tools, hand trucks, hiring, Internet Skills, Inventory, invoicing, leadership, leadership skills, Leadership Development, Market, materials, Medical terminology, merchandising, Excel, Mail, money, Microsoft Office, Office, 97, Office Administration, organizing, Patient Care, pen, pencil, personnel, policies, postage machines, pricing, promotion, Proofreading, purchasing, quality, rapport, read, receiving, retail sales, selling, sales, sales analysis, scanners, Self-starter, shipping, spreadsheets, Spreadsheet, Store Manager, supervision, teaching, team-player, team player, Technician, telecommunications, typewriter, written ","
    CUSTOMER SERVICE MANAGER
    Summary
    Pleasant and energetic Office Professional with excellent written and oral communication skills and knowledge of use of Office Systems Technology including: Microsoft Office Word, Excel, and PowerPoint seeking a role of increased responsibility and authority while committed to delivering high quality results.
    Skills
    • Microsoft Office proficiency Self-starter
    • Meticulous attention to detail AS/400
    • Professional and mature Medical terminology
    • Resourceful Proofreading
    • Dedicated team player Understands grammar
    • Strong interpersonal skills Business writing
    • Results-oriented Mail management
    Experience
    10/2012 to Current
    Customer Service Manager Company Name － City , State
    • Promoted to Closing Key Holder after 1 month of employment.
    • Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
    • Received a certificate of appreciation from Tara Hall Home for Boys in recognition of my service and support through family services.
    • Received a certificate from Howard Adult Center for completing a continuing education introductory course in computers.
    • Received a merit raise and certificate for meeting Store Inventory goals with a variance of +1.02%.
    • Overnight winner of the ""[WalMart] Employee of the Month Award September, 2010.
    • Promoted to Customer Service Manager upon demonstrating exemplary customer service and leadership skills October 2012.
    • Provide Customer service by acknowledging the customer, identifying Customer needs, assisting with purchasing decisions, locating merchandise, resolving Customer issues and concerns, and promoting products and services, while maintaining a safe shopping environment.
    • Maintain the front-end in accordance with Company policies and procedures by properly handling claims and returns, zoning the area, arranging and organizing merchandise/supplies, identifying shrink and damages, and ensuring a safe work environment.
    • Operate equipment, such as cash registers and related tools, to process Customer purchases using appropriate procedures for different payment types and items sold.
    • Supervise associates in the area of responsibility by assigning duties, communicating goals, providing feedback and follow-up, monitoring performance, teaching and supporting Company policies and procedures, ensuring compliance, and participating in the hiring, promotion, coaching, teaching, and evaluation of Associates.
    • Fulfill Customer service requirements by greeting Customers, approving monetary transactions, providing support to Associates for completing monetary transactions, assisting with Cashier training, balancing Customer traffic across the front-end, conducting register audits, maintaining front-end keys, coordinating Cashier meals and breaks, and assisting Management with control of front-end.
    • Execute plans and manage own and others' time so that priorities were met.
    • Build trusting relationships and work with others to reach goals.
    • Share clear priorities and work practices with others.
    • Prepare written work that is accurate and complete.
    • Communicate in a respectful and professional manner.
    • Enter and locate information on a computer.
    • Create documents, reports, etc., using a writing instrument (such as a pencil, or pen) or computer.
    • Communicate effectively in person or by using telecommunications equipment.
    • Present information to small or large groups and individuals.
    • Employee of the month Promoted to management after three years of employment.
    05/2009 to 10/2012
    Apparel Processor/GM Stocker Company Name － City , State
    • Recommended and helped customers select merchandise based on their needs.
    • Served as liaison between customers, store personnel and various store departments.
    • Informed customers about sales and promotions in a friendly and engaging manner.
    • Tracked down sources of special products and services to meet customers' special needs.
    • Trained new employees on company customer service policies and service level standards.
    • Described use and operation of merchandise to customers.
    • Shared product knowledge with customers while making personal recommendations.
    • Demonstrated that customers come first by serving them with a sense of urgency.
    • Worked as a team member to provide the highest level of service to customers.
    • Maintained friendly and professional customer interactions.
    • Verified that all merchandising standards were maintained on a daily basis.
    • Closing Manager Keyholder/ College Bookseller.
    06/2004 to 10/2005
    ComData Company Name － City , State
    • Activate fuel pumps.
    • Collect cash payments from customers and make change or charge purchases to customers' credit cards and provide customers with receipts.
    • Resolved customer questions, issues, and complaints.
    • Clean parking areas, restrooms, or equipment and remove trash.
    • Trained new quality attendants.
    • Provide customer with information about local roads and/or highways.
    • Developed a rapport with the customer base by handling difficult and/or complicated issues with professionalism.
    • Provided a high level of product and leadership support to attendants and customers.
    • Stock shelves and coolers.
    • Assist with inventory preparation.
    05/2004 to 10/2009
    Lead Cashier/Attendant Company Name － City , State
    • Under minimal or no supervision, performed a variety of shipping/receiving, pricing, stocking and other retail sales activities.
    • Processed and distributed documentation with purchase orders; operated a computer and/or cash register; performed customer services such as buybacks, refunds, charges, selling and other customer assistance; and performed related work as required.
    • Assisted store manager with ordering adequate merchandise and supplies, maintained the store as assigned, and ensured orderliness and cleanliness of inventory and work area.
    • Organized store inventory, while maintaining the accuracy of inventory; updated and maintained computer databases of store inventory.
    • Assisted students, faculty, and other customers to locate books, supplies, and related materials; maintained current knowledge of courses and syllabi.
    • Supervised and trained student assistants and short-term non-continuing employees.
    • Assisted store manager with the coordination of all syllabi to determine order quantities, printing, delivery, pricing, and inventory through Bookstore Text-Aid System.
    • Worked with faculty to inform them of problems with textbooks or syllabi.
    • Performed complex technical and clerical duties related to purchasing supplies and materials, read, wrote, and performed mathematical calculations at a college-level; dealt with the public tactfully and courteously; followed oral and written instructions; operated a computer, typewriter, cash register and calculator; performed physical labor including the ability to lift and carry large amounts of books by hand or with the use of equipment; operate hand trucks, dollies, weight scales, postage machines, pallet jacks and hand tools; maintain cooperative working relationships; demonstrated sensitivity to and respect for a diverse population.
    • Managed daily office operations and maintenance of equipment.
    • Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
    • Made copies, sent faxes and handled all incoming and outgoing correspondence.
    • Maintained electronic and paper files.
    • Received and screened a high volume of internal and external communications, including email and mail.
    • Organized files, faxed reports and scanned documents.
    • Successfully completed ""The Power of WOW"" training course.
    04/2003 to 06/2005
    Cashier Company Name － City , State
    • Assist customers with final purchases Use computerized cash registers, conveyor belts, and scanners to ring up customer purchases and scan coupons Greet each customer in a professional manner with a warm smile addressing them by name whenever possible and ensuring customer satisfaction Completed transactions in a speedy and accurate manner with an average scan rate of 97% without errors Kept work area clean Stock and restock groceries.
    05/2001 to 10/2003
    Assistant Manager Company Name － City , State
    • Prevented store losses using awareness, attention to detail and integrity.
    • Processed and issued money orders for customers.
    • Compiled weekly monetary reports and records for store managers.
    • Maintained adequate cash supply in cash drawers in multiple checkout stations.
    • Responsible for ringing up customers in a timely manner and guaranteeing a high level of customer service.
    • Communicated all merchandise needs or issues to appropriate supervisors.
    • Stocked and rotated inventory regularly.
    • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
    • Organized the store by returning all merchandise to its proper place.
    • Replenished merchandise shelves with items from the stockroom.
    • Processed merchandise returns and exchanges.
    • Accurately logged all daily shipping and receiving orders.
    • Performed all duties as a Customer Service Representative.
    • Completed daily banking.
    • Troubleshooted daily closeout and shift sales analysis.
    • Developed daily/weekly work schedules.
    • Finalized time keeping.
    • Performed the functions of the Store Manager in his/her absence.
    • Performed other duties as assigned by the Store Manager or Market Manager.
    • Guided inventory preparation Shared product knowledge with customers while making personal recommendations.
    • Maintained friendly and professional customer interactions.
    • Trained and directed all customer service representatives assigned to the store.
    • Provided prompt, courteous resolution to employee and customer issues.
    • Prepared and transmitted daily bookkeeping, gasoline and invoicing data.
    • Participated in the hiring process.
    • Trained new employees on company customer service policies and service level standards.
    • Conducted performance and disciplinary discussions in the Managers absence.
    • Tracked down sources of special products and services to meet customers' special needs.
    • Informed customers about sales and promotions in a friendly and engaging manner.
    • Confirmed that appropriate changes were made to resolve customers' problems.
    Education and Training
    2007
    Associate of Arts : Office Systems Technology HORRY GEORGETOWN TECHNICAL COLLEGE － City , State , United States Office Systems Technology
    1991
    Office Administration coursework Related coursework in Notetaking, Computerized Accounting, Office Communications, and Leadership Development. Coursework in Administrative Technology with a Concentration in Office Systems & Procedures, Information Processing Applications, and Office Spreadsheet Applications. Business coursework (Advertising, Internet Skills for the Workplace, and Technical Communications). Technical Education Certificate, Patient Care Technician CENTRAL CAROLINA TECHNICAL COLLEGE － City , State , United States
    Activities and Honors
    Inducted into Phi Theta Kappa Society International Scholastic Order of the Two-Year- College in 2005.
    Skills
    Computerized Accounting, Administrative, Advertising, AS/400, attention to detail, banking, bookkeeping, Business writing, calculator, cash register, Cashier, cash registers, clerical, Closing, coaching, Strong interpersonal skills, oral, credit, make change, customer satisfaction, customer services, customer service, Customer Service, customer assistance, databases, delivery, documentation, dollies, email, faxes, hand tools, hand trucks, hiring, Internet Skills, Inventory, invoicing, leadership, leadership skills, Leadership Development, Market, materials, Medical terminology, merchandising, Excel, Mail, money, Microsoft Office, Office, 97, Office Administration, organizing, Patient Care, pen, pencil, personnel, policies, postage machines, pricing, promotion, Proofreading, purchasing, quality, rapport, read, receiving, retail sales, selling, sales, sales analysis, scanners, Self-starter, shipping, spreadsheets, Spreadsheet, Store Manager, supervision, teaching, team-player, team player, Technician, telecommunications, typewriter, written
    ",APPAREL 20674668," EA INFORMATION TECHNOLOGY SPECIALIST III (DRUPAL DEV) Summary Drupal developer with five years of experience in site building, and frontend and backend development. Skills in theming, as well. Driven to provide excellent service and high-quality coding to create secure and functional sites for clients. Expert in Drupal and up to date on the latest developments and versions. Managed several projects for the NYSED Redesign Project using both Drupal 7 and Drupal 8, including full Drupal deployment services. Earned the respect and the trust from both the NYSED ITS and Program Office Managements. Core Qualifications • Superior proficiency in high-level Drupal 7 and Drupal 8 Development • Excellent proficiency in using Drupal Ajax and jQuery in web development • Exceptional knowledge of Drupal prior versions and upgrades • Extensive expertise with versioning management systems • Strong ability to manage multiple concurrent projects • High problem solving and analytical skills Technical Skills Programming and Scripting Languages: C++, Java, JavaScript, PHP, Python, AJAX Data-Oriented Languages and Databases: SQL, PL/SQL, Oracle Database, DMS II, PL/SQL, JDBC Markup and Stylesheet Languages: HTML, HTML5, XHTML, CSS, and CSS3 Methodologies: UML, Design Patterns IDE: Oracle JDeveloper, Eclipse, BlueJ, jGRASP, Microsoft Visual Studio Framework & Middleware: Drupal, Apache Struts, Apache, Tomcat Software Applications: MS Office, Oracle Database Server Operating Systems: Windows, OS X, and UNIX Automated Testing Tools: Selenium, Behat Experience Information Technology Specialist III (Drupal Dev) / Company Name - City , State 08/2015 - Current • Lead Drupal Developer for the NYSED.GOV redesign project. • Completely re-architecting the NYSED.GOV's website and content strategy. • Migrating all data, building and configuring the new site, and creating the custom Responsive Drupal theme. • Streamlining the authoring experience for content creators and auditors. • Designing, coding, architecting and testing various themes, modules and processes to extend Drupal to meet the Department needs. • Developing the NYSED's Drupal-based websites using HTML5 and CSS3. • Supervising the H-BITS Consultant and providing guidance according to the project plan. • Analyzing client request to develop, test, and deploy functional software requirements. • Providing support and assistance to webmasters to publish and update content to the NYSED's websites. • Coordinating activities with ITS infrastructure support units related to the configuration of the NYSED's websites, as well as the establishing and maintaining file access rights. • Executing tasks associated with generating website analytics. • Managing installation and ongoing support of search technologies used on the NYSED websites. • Providing expert guidance to the NYSED program offices and the webmasters related to the website accessibility standards and compliance. • Maintaining the NYSED's existing websites using the Dreamweaver and the Contribute software. • Managing the unit in the absence of my unit supervisor. • Providing weekly status reports, statistics and recommendation to the upper management as needed. • Communicating clearly both verbally and in writing with management and customers. • Documenting Drupal architecture solutions. Information Technology Specialist II / Company Name - City , State 09/2013 - 08/2015 • Developed and maintained IT (systems) written in LINC, COBOL, Java, Struts, PL/SQL, and XML. • Analyzed and developed complex business intelligence reports to meet the needs of internal and external stakeholders. • Collaborated with program office members to identify their business process requirements. • Worked as a member of the application development team to build IT solutions that address the program office needs. • Developed and executed test plans, troubleshoot and debug system application code. • Assured systems and procedures are appropriately documented, meeting department standards, and following generally accepted IT practices. Intern Application Developer / Company Name - City , State 01/2013 - 06/2013 • Maintained the support system to provide services to the clients. • Developed program logic for new applications, analyzed and modified logic in existing applications • Provided technical solutions for any applications issues. • Developed software system testing and validation procedures, programming and documentation. • Tested EDI and other application systems; performed Data validation by executing complex SQL queries. Intern iOS Developer / Company Name - City , State 08/2012 - 12/2012 • Designed and built applications for the iOS platform. • Ensured the performance, quality, and responsiveness of applications. • Collaborated with a team to define, design, and ship new features. • Identified and corrected bottlenecks and fixed bugs; maintained code quality, organization, and atomization. Assistant Store Supervisor / Company Name - City , State 02/2010 - 09/2013 Supervisor of Footwear Department / Company Name - City , State 02/2008 - 12/2009 PROFESSIONAL DEVELOPMENT City College of New York of the City University of New York, The - - City , State , United States 2013 Bachelor of Science : Computer Science VOLUNTEER EXPERIENCE Employees Association                 05/2016 – Present IT Chair of the IT Committee Board • Create and maintain the website along with the other committee members. • Train and educate about latest technology tools to the fellow team members. • Organize the weekly meetings and engage in different task-oriented activities. • Encourage the other board members to collaborate and share their expertise. ","
    EA
    INFORMATION TECHNOLOGY SPECIALIST III (DRUPAL DEV)
    Summary

    Drupal developer with five years of experience in site building, and frontend and backend development. Skills in theming, as well. Driven to provide excellent service and high-quality coding to create secure and functional sites for clients. Expert in Drupal and up to date on the latest developments and versions. Managed several projects for the NYSED Redesign Project using both Drupal 7 and Drupal 8, including full Drupal deployment services. Earned the respect and the trust from both the NYSED ITS and Program Office Managements.

    Core Qualifications

    • Superior proficiency in high-level Drupal 7 and Drupal 8 Development
    • Excellent proficiency in using Drupal Ajax and jQuery in web development
    • Exceptional knowledge of Drupal prior versions and upgrades
    • Extensive expertise with versioning management systems
    • Strong ability to manage multiple concurrent projects
    • High problem solving and analytical skills
    Technical Skills

    Programming and Scripting Languages: C++, Java, JavaScript, PHP, Python, AJAX
    Data-Oriented Languages and Databases: SQL, PL/SQL, Oracle Database, DMS II, PL/SQL, JDBC
    Markup and Stylesheet Languages: HTML, HTML5, XHTML, CSS, and CSS3
    Methodologies: UML, Design Patterns
    IDE: Oracle JDeveloper, Eclipse, BlueJ, jGRASP, Microsoft Visual Studio
    Framework & Middleware: Drupal, Apache Struts, Apache, Tomcat
    Software Applications: MS Office, Oracle Database Server
    Operating Systems: Windows, OS X, and UNIX
    Automated Testing Tools: Selenium, Behat

    Experience
    Information Technology Specialist III (Drupal Dev) / Company Name - City , State 08/2015 - Current

    • Lead Drupal Developer for the NYSED.GOV redesign project.
    • Completely re-architecting the NYSED.GOV's website and content strategy.
    • Migrating all data, building and configuring the new site, and creating the custom Responsive Drupal theme.
    • Streamlining the authoring experience for content creators and auditors.
    • Designing, coding, architecting and testing various themes, modules and processes to extend Drupal to meet the Department needs.
    • Developing the NYSED's Drupal-based websites using HTML5 and CSS3.
    • Supervising the H-BITS Consultant and providing guidance according to the project plan.
    • Analyzing client request to develop, test, and deploy functional software requirements.
    • Providing support and assistance to webmasters to publish and update content to the NYSED's websites.
    • Coordinating activities with ITS infrastructure support units related to the configuration of the NYSED's websites, as well as the establishing and maintaining file access rights.
    • Executing tasks associated with generating website analytics.
    • Managing installation and ongoing support of search technologies used on the NYSED websites.
    • Providing expert guidance to the NYSED program offices and the webmasters related to the website accessibility standards and compliance.
    • Maintaining the NYSED's existing websites using the Dreamweaver and the Contribute software.
    • Managing the unit in the absence of my unit supervisor.
    • Providing weekly status reports, statistics and recommendation to the upper management as needed.
    • Communicating clearly both verbally and in writing with management and customers.
    • Documenting Drupal architecture solutions.
    Information Technology Specialist II / Company Name - City , State 09/2013 - 08/2015

    • Developed and maintained IT (systems) written in LINC, COBOL, Java, Struts, PL/SQL, and XML.
    • Analyzed and developed complex business intelligence reports to meet the needs of internal and external stakeholders.
    • Collaborated with program office members to identify their business process requirements.
    • Worked as a member of the application development team to build IT solutions that address the program office needs.
    • Developed and executed test plans, troubleshoot and debug system application code.
    • Assured systems and procedures are appropriately documented, meeting department standards, and following generally accepted IT practices.
    Intern Application Developer / Company Name - City , State 01/2013 - 06/2013

    • Maintained the support system to provide services to the clients.
    • Developed program logic for new applications, analyzed and modified logic in existing applications
    • Provided technical solutions for any applications issues.
    • Developed software system testing and validation procedures, programming and documentation.
    • Tested EDI and other application systems; performed Data validation by executing complex SQL queries.
    Intern iOS Developer / Company Name - City , State 08/2012 - 12/2012

    • Designed and built applications for the iOS platform.
    • Ensured the performance, quality, and responsiveness of applications.
    • Collaborated with a team to define, design, and ship new features.
    • Identified and corrected bottlenecks and fixed bugs; maintained code quality, organization, and atomization.
    Assistant Store Supervisor / Company Name - City , State 02/2010 - 09/2013
    Supervisor of Footwear Department / Company Name - City , State 02/2008 - 12/2009
    PROFESSIONAL DEVELOPMENT
    City College of New York of the City University of New York, The - - City , State , United States 2013 Bachelor of Science : Computer Science
    VOLUNTEER EXPERIENCE

    Employees Association                 05/2016 – Present
    IT Chair of the IT Committee Board
    • Create and maintain the website along with the other committee members.
    • Train and educate about latest technology tools to the fellow team members.
    • Organize the weekly meetings and engage in different task-oriented activities.
    • Encourage the other board members to collaborate and share their expertise.

    ",INFORMATION-TECHNOLOGY 29075857," ADJUNCT INSTRUCTOR Skill Highlights Quality Engineering Process Improvement Acceptance Testing Strategic Planning Organizational Development Requirement Assessment Coaching & Mentoring Business Intelligence SDLC People Management Team Building Data Analysis Oracle SQL/MS Access Progress RDB Power Point Data Warehousing HP Quality Center MS Test Rational software QA and PM templates MS Word/Excel MS Project Visio Clarity Software Professional Experience Adjunct Instructor January 1999 to November 2014 Company Name － City , State Planning and Strategy 01/2014 - 11/2014 Oversaw and facilitated development, QA and production of monthly metric dashboard packages across AIT that illustrates the organization's collective value and overall contribution for senior level reporting and review. Successfully led installation of the 1st service request tool for the Planning and Strategy team automating work order processing. Project managed Communication, Quality, Risk and Implementation Management following SDLC, QA and Project Management Life Cycles. (AIT) Leadership Development Rotation Program 2012 to 2013 Leadership Development Program rotation across Annuities organizational and functional departments, focused on hands-on and real scenario exposure to various executive leadership approaches and styles. Delivered Quality and cost effective projects utilizing leadership agility, enhanced ability to read organizations and honed skills in strategy execution. Project managed design, QA, training and implementation of Resource Capacity Management tool for Annuities Marketing Service group 20 resources. Created, socialized and implemented project charters, project and communication plans and QA artifacts to Business Analyst, Developers and stakeholders. Designed and developed the process to collect and track $29M in IT-Sourcing Business Case Multi Year Savings. Piloted and socialized data collection process and procedures to obtain five Organizational Units executives sign off without issues. The tool and process enabled timely, accurate and effective decision senior leadership decisions for strategic planning. Designed and project managed the development, QA strategies and implementation of Portfolio Management Database application leading four offshore and two onshore resources in planning, execution & monitoring, and project implementation following established SDLC, QA and Project Management Lifecycles best practices. This tool captures and reports progress and status of all Annuities Services active projects. Led acquisition of two Commercial off the Shelf software for AIT, 50% below whole sale by successful negotiation and package order reconfiguration. Vendor Management lead for the enterprise procurement of HP's Requirement Management Tool (RMT) and APPTIO (Financial SAAS application) by developing and implementing Request for Proposals (RFPs), Master Service Agreements (MSA) and Statement of Work (SOW) in collaboration with Prudential Legal and Business and Senior Stakeholders. Developed and successfully implemented project charter and project plans for software customization and implementation of APPTIO by using approved PM tools including peer reviews and socialization to project stakeholders. Project charter was used to drive technical requirements for collaborative work effort between APPTIO and Prudential Annuities. Developed traceability matrices and risk based test strategies for reliable analysis with optimized test coverage and prioritized execution. Led QA project deliveries and adherence to all Annuities Quality Assurance standards and procedure. Led test efforts on project initiatives, working closely with project stakeholders to ensure high Quality deliverables to Annuities Technology Business Partners. Collaborated and negotiated development of QA testing infrastructure for Information Management and Business Intelligence (IMBI) QA cluster through research, development and incorporation of Business Intelligence Testing Methodology and established QA guidelines for Data Warehouse, Data Marts, and ETL (Extract, Transform and Load) projects in line with industry practices. Socialized new IMBI QA methodology to business clients and AIT's analysis and development teams. This process became the foundation of testing procedure for AIT QA department. Developed and governed QA project milestones, QA test strategies, scope test plans, resource allocations and project planning for AIT's Information Management and Business Intelligence by design process participation, peer and Quality Control reviews. Oversaw development of QA strategies, test plans and test cases to migrate Prudential's Annuity system to newly established Data Warehouse, Mart with Cognos as reporting front-end. Managed QA validation execution, tracking and governance of Annuities Information Factory data warehouse, the foundation of AIT's Business Intelligence infrastructure in QA Organization by leading two onshore and six offshore, from India and Ireland, in design, creation and execution of test strategies and test plans in alignment with SDLC and Project Life Cycle. Bridged QA SME single point-of-failure gap by developing succession plans and approach though knowledge transfers, documentations and trainings. Monitored and reported relevant QA metrics for test performance to senior management for though use of charts and graphs for trend and analysis. Managed prioritization of production defect resolution, validation and on-time production deployments. Defined, developed and standardized production defect resolution infrastructure and processes for the newly formed QA Production Support team. Coordinated QA test region management including data refresh and test region trouble shooting though project planning and scheduling, working knowledge of test environments, capabilities and user needs. This process improvement resulted to a single point of contact and multiple call reduction. Engineered and streamlined QA region refresh procedures resulting into a repeatable process implemented in AIT QA department. This process reduced test region set-up to 5 days from its usual 9 days set up. Employed automation, batch processing, collaboration and negotiations with IT partners to drive success. Directed the validation 15 small projects ($50K or less) within 12 months leveraging onshore and offshore staffs following full QA Testing Lifecycle. QA project led American Skandia and All State data acquisitions and conversions by creating and implementing QA test strategies and plans to 12 onshore and 10 offshore consultants, communicating project status through QA metrics. Established and matured Annuities Information Technology's automation infrastructure and processes. Developed regression test bed to reduce manual testing effort of repeatable process. Collaborated in the establishment of the QA Automation infrastructure through proof of concepts, benefits and impact analysis with Pramerica offshore team. Established the 1st automation infrastructure using Rational Software and base line regression test bed for Prudential's Annuities Technology line of business. Reduced database table seeding QA validation by 75% in QA, UAT and Production environment by developing and implementing excel macro comparison tools to validate data accuracy. Built a Cyclic Redundancy Check automated script that save 4 person hours on each execution by launching 100 application screens that executed initiation modules. Software Developer January 1996 to January 1998 Company Name － City , State Software Developer/QA Project Lead, PRODIGY January 1988 to January 1996 Company Name － City , State Education MS : Computer Science , 1992 University of New Haven － City , State , US MS in Computer Science University of New Haven - New Haven, CT 1992 BS : Computer Science , 1985 Fairleigh Dickinson University － City , State , US BS in Computer Science Fairleigh Dickinson University - Teaneck, NJ 1985 LINKS http://www.linkedin.com/in/josephmueller201 Certifications AIT Skills Qa, Offshore, Annuities, Testing, Team Lead, Database, Qa Validation, Sdlc, Metrics, Project Planning, Qa Test, Qa Testing, Benefits, Excel, Production Environment, Rational, Uat, Leadership Development, Project Management, Best Practices, Business Case, Capacity Management, Collection, Data Collection, Marketing, Portfolio Management, Procurement, Progress, Project Plans, Proposals, Saas, Software As A Service, Sow, Statement Of Work, Strategic Planning, Technical Requirements, Training, Vendor Management, Business Intelligence, Cases, Clients, Coda, Cognos, Data Warehouse, Etl, Extract, Transform, And Load, Front End, Front End Design, Front-end, Governance, Ibm Cognos, Life Cycle, Qa Methodology, Quality Assurance, Quality Assurance Standards, Quality Control, Sme, Subject Matter Expert, Test Lead, Test Plans, Batch Processing, Its, Process Improvement, Scheduling, Instructor, Order Processing, Acceptance Testing, Access, Coaching, Data Analysis, Data Warehousing, Ibm Rational Software, Marketing Analysis, Mentoring, Microsoft Project, Ms Access, Ms Project, Ms Word, Oracle, Org Development, Organizational Development, Rational Software, Rdb, Software Qa, Sql, Team Building, User Acceptance, Visio, Word ","
    ADJUNCT INSTRUCTOR
    Skill Highlights
    Quality Engineering Process Improvement Acceptance Testing Strategic Planning Organizational Development Requirement Assessment Coaching & Mentoring Business Intelligence SDLC People Management Team Building Data Analysis Oracle SQL/MS Access Progress RDB Power Point Data Warehousing HP Quality Center MS Test Rational software QA and PM templates MS Word/Excel MS Project Visio Clarity Software
    Professional Experience
    Adjunct Instructor
    January 1999 to November 2014     Company Name － City , State
    • Planning and Strategy 01/2014 - 11/2014 Oversaw and facilitated development, QA and production of monthly metric dashboard packages across AIT that illustrates the organization's collective value and overall contribution for senior level reporting and review.
    • Successfully led installation of the 1st service request tool for the Planning and Strategy team automating work order processing. Project managed Communication, Quality, Risk and Implementation Management following SDLC, QA and Project Management Life Cycles. (AIT) Leadership Development Rotation Program 2012 to 2013 Leadership Development Program rotation across Annuities organizational and functional departments, focused on hands-on and real scenario exposure to various executive leadership approaches and styles. Delivered Quality and cost effective projects utilizing leadership agility, enhanced ability to read organizations and honed skills in strategy execution.
    • Project managed design, QA, training and implementation of Resource Capacity Management tool for Annuities Marketing Service group 20 resources. Created, socialized and implemented project charters, project and communication plans and QA artifacts to Business Analyst, Developers and stakeholders.
    • Designed and developed the process to collect and track $29M in IT-Sourcing Business Case Multi Year Savings. Piloted and socialized data collection process and procedures to obtain five Organizational Units executives sign off without issues. The tool and process enabled timely, accurate and effective decision senior leadership decisions for strategic planning.
    • Designed and project managed the development, QA strategies and implementation of Portfolio Management Database application leading four offshore and two onshore resources in planning, execution & monitoring, and project implementation following established SDLC, QA and Project Management Lifecycles best practices. This tool captures and reports progress and status of all Annuities Services active projects.
    • Led acquisition of two Commercial off the Shelf software for AIT, 50% below whole sale by successful negotiation and package order reconfiguration. Vendor Management lead for the enterprise procurement of HP's Requirement Management Tool (RMT) and APPTIO (Financial SAAS application) by developing and implementing Request for Proposals (RFPs), Master Service Agreements (MSA) and Statement of Work (SOW) in collaboration with Prudential Legal and Business and Senior Stakeholders.
    • Developed and successfully implemented project charter and project plans for software customization and implementation of APPTIO by using approved PM tools including peer reviews and socialization to project stakeholders. Project charter was used to drive technical requirements for collaborative work effort between APPTIO and Prudential Annuities.
    • Developed traceability matrices and risk based test strategies for reliable analysis with optimized test coverage and prioritized execution. Led QA project deliveries and adherence to all Annuities Quality Assurance standards and procedure. Led test efforts on project initiatives, working closely with project stakeholders to ensure high Quality deliverables to Annuities Technology Business Partners.
    • Collaborated and negotiated development of QA testing infrastructure for Information Management and Business Intelligence (IMBI) QA cluster through research, development and incorporation of Business Intelligence Testing Methodology and established QA guidelines for Data Warehouse, Data Marts, and ETL (Extract, Transform and Load) projects in line with industry practices. Socialized new IMBI QA methodology to business clients and AIT's analysis and development teams. This process became the foundation of testing procedure for AIT QA department.
    • Developed and governed QA project milestones, QA test strategies, scope test plans, resource allocations and project planning for AIT's Information Management and Business Intelligence by design process participation, peer and Quality Control reviews. Oversaw development of QA strategies, test plans and test cases to migrate Prudential's Annuity system to newly established Data Warehouse, Mart with Cognos as reporting front-end.
    • Managed QA validation execution, tracking and governance of Annuities Information Factory data warehouse, the foundation of AIT's Business Intelligence infrastructure in QA Organization by leading two onshore and six offshore, from India and Ireland, in design, creation and execution of test strategies and test plans in alignment with SDLC and Project Life Cycle.
    • Bridged QA SME single point-of-failure gap by developing succession plans and approach though knowledge transfers, documentations and trainings.
    • Monitored and reported relevant QA metrics for test performance to senior management for though use of charts and graphs for trend and analysis. Managed prioritization of production defect resolution, validation and on-time production deployments. Defined, developed and standardized production defect resolution infrastructure and processes for the newly formed QA Production Support team.
    • Coordinated QA test region management including data refresh and test region trouble shooting though project planning and scheduling, working knowledge of test environments, capabilities and user needs. This process improvement resulted to a single point of contact and multiple call reduction.
    • Engineered and streamlined QA region refresh procedures resulting into a repeatable process implemented in AIT QA department. This process reduced test region set-up to 5 days from its usual 9 days set up. Employed automation, batch processing, collaboration and negotiations with IT partners to drive success.
    • Directed the validation 15 small projects ($50K or less) within 12 months leveraging onshore and offshore staffs following full QA Testing Lifecycle.
    • QA project led American Skandia and All State data acquisitions and conversions by creating and implementing QA test strategies and plans to 12 onshore and 10 offshore consultants, communicating project status through QA metrics. Established and matured Annuities Information Technology's automation infrastructure and processes. Developed regression test bed to reduce manual testing effort of repeatable process.
    • Collaborated in the establishment of the QA Automation infrastructure through proof of concepts, benefits and impact analysis with Pramerica offshore team. Established the 1st automation infrastructure using Rational Software and base line regression test bed for Prudential's Annuities Technology line of business.
    • Reduced database table seeding QA validation by 75% in QA, UAT and Production environment by developing and implementing excel macro comparison tools to validate data accuracy.
    • Built a Cyclic Redundancy Check automated script that save 4 person hours on each execution by launching 100 application screens that executed initiation modules.
    Software Developer
    January 1996 to January 1998     Company Name － City , State
    Software Developer/QA Project Lead, PRODIGY
    January 1988 to January 1996     Company Name － City , State
    Education
    MS : Computer Science , 1992 University of New Haven － City , State , US MS in Computer Science University of New Haven - New Haven, CT 1992
    BS : Computer Science , 1985 Fairleigh Dickinson University － City , State , US BS in Computer Science Fairleigh Dickinson University - Teaneck, NJ 1985 LINKS http://www.linkedin.com/in/josephmueller201
    Certifications
    AIT
    Skills
    Qa, Offshore, Annuities, Testing, Team Lead, Database, Qa Validation, Sdlc, Metrics, Project Planning, Qa Test, Qa Testing, Benefits, Excel, Production Environment, Rational, Uat, Leadership Development, Project Management, Best Practices, Business Case, Capacity Management, Collection, Data Collection, Marketing, Portfolio Management, Procurement, Progress, Project Plans, Proposals, Saas, Software As A Service, Sow, Statement Of Work, Strategic Planning, Technical Requirements, Training, Vendor Management, Business Intelligence, Cases, Clients, Coda, Cognos, Data Warehouse, Etl, Extract, Transform, And Load, Front End, Front End Design, Front-end, Governance, Ibm Cognos, Life Cycle, Qa Methodology, Quality Assurance, Quality Assurance Standards, Quality Control, Sme, Subject Matter Expert, Test Lead, Test Plans, Batch Processing, Its, Process Improvement, Scheduling, Instructor, Order Processing, Acceptance Testing, Access, Coaching, Data Analysis, Data Warehousing, Ibm Rational Software, Marketing Analysis, Mentoring, Microsoft Project, Ms Access, Ms Project, Ms Word, Oracle, Org Development, Organizational Development, Rational Software, Rdb, Software Qa, Sql, Team Building, User Acceptance, Visio, Word
    ",INFORMATION-TECHNOLOGY 70603826," HEAD GIRLS BASKETBALL COACH Summary Former collegiate student-athlete with advanced training in athletics and coaching who aims to inspire others to commit to long-term health & fitness and/or sports/performance goals. Brings extensive knowledge, personal experience, and education in fitness, human performance, and exercise science. Resourceful, goal-oriented Sports and Fitness Professional who offers a comprehensive background in exercise physiology, sports medicine, injury prevention, and specializes in sport-specific training for basketball. Qualified Fitness Coach equipped with a plethora of motivational techniques and technical skills necessary to engage clients and achieve results. Well-versed in establishing client trust, developing relationships, making connections, and exceeding expectations. Energetic Fitness professional who retains sound, quality leadership skills; possesses strong mentoring ability and remains adept at dynamic interpersonal communication. Equipped to support the mission of any athletic program or health & wellness organization. Highlights Athletic Coach - Basketball, Fitness, Flag Football Certified Fitness Trainer - [ Aerobic & Fitness Association of America (AFFA )] CPR/AED Certified [ American Safety & Health Institute, American Heart Association ] Safety & First Aid Certification [ American Safety & Health Institute ] Sports medicine & human anatomy knowledge Strength/Performance coach Health & wellness expert Fitness equipment expertise Program design specialist Nutrition adviser SAQ authority Qualifications Excellent employment record. Exemplify great work ethic. Illustrate eagerness to learn & willingness to improve. Exhibit great ability to multi-task & superb communication skills. Working knowledge of fast-paced environment and high volume settings. Demonstrate performance under pressure. Display patience and poise. Demonstrate personal & professional integrity of the highest order. Attributes Reliable & responsible Dedicated & self-motivated Fast learner & fine problem solver Computer proficient/tech-savvy Personable & friendly Compassionate & committed Considered a “people person” & a “team player” Humanitarian Education Master of Science : Sports Management - Coaching & Sports Administration , 2014 American Public University － City , State Currently enrolled in online program for graduate school Coursework: Coaching Theory & Leadership, Event Management, Sports Finance, Sports Law Bachelor of Science : Fitness & Human Performance - Exercise Science , 2007 University of Houston (Clear Lake) － City , State Coursework: Exercise Physiology, Kinesiology, Sports Medicine, Health Promotion, Nutrition, First Aid Transfer : General , 1999 San Jacinto College (North) － City , State Transfer Student Student-Athlete, Basketball High School Diploma : General , 1997 La Marque High School － City , State Awarded full athletic scholarship -- San Jacinto College Finished Top 20% of class -- National Honor Society Member of P.A.L.s (Peer Assistance Leadership Program) & FCA (Fellowship of Christian Athletes) Experience Head Girls Basketball Coach October 2012 to Current Company Name － City , State Part-time (Seasonal Contract)   Coached and developed fundamental basketball skills and conditioning abilities of 7th grade middle school girls. Directed practices & scrimmages; created & ran up-to-date and relevant drills that taught basic skills of sport. Adhered strictly to rules and regulations of the athletics conference, department, and the school district. Communicated effectively with parents, players, assistant coach, dept. head, & athletic directors. Drafted and distributed written guidelines for student athletes outlining rules and expectations. Motivated and encouraged student-athletes to do their best during practices and games.   Fostered a culture of good sportsmanship, cooperation, and responsibility. Helped develop each athlete's physical and psychological well-being. Upheld the school's mission, vision, and objectives. Assistant Coach/Mentor June 2010 to Current Company Name － City , State Back 2 Basix is a youth mentoring program developed to teach life skills to the student-athlete through athletics. Headed by Director Thomas Turner, B2B exists to equip the student-athlete with knowledge of academics and athletics to enable prosperity and fulfillment in life. Fundamental basketball instruction (group and/or individual) via camps and clinics encompass this initiative. I prepare the student-athlete for future endeavors by: Put safety first, emphasizing healthy competition, and certified that all involved were being positive & having fun. Developing fundamental basketball skills and conditioning abilities of youth aged 5-16. Creating & running up-to-date and relevant drills that taught basic skills of sport. Motivating and encouraging youth to do their best during practices and games. Communicating effectively with parents, players, assistant coaches & director. Facilitating character development through promotion of significant values. Fostering a culture of teamwork, good sportsmanship, & empowerment. Helping to improve each athlete's physical and emotional well-being. Upholding the mission, vision, and objectives of the organization. Formulating and organizing practice plans & clinic regimens. Leading & directing in practices, camps, and clinics. Extending my knowledge of sports and life. Fitness Instructor Company Name [May 2011 - Present] Lake Norman Branch - Cornelius, NC   [Aug 2012 - Present] Dowd (Uptown) Branch - Charlotte, NC   Engages with members to build connections, provide support, & encourage them to adopt healthy lifestyle practices. Contributes to the operation of a clean & well-maintained fitness facility by inspecting equipment & cleaning machines. Administers assessments which include body fat analysis, blood pressure readings, & other wellness tests. Assists older adults with weight training programs by setting up equipment & providing detailed instructions. Performs initial health consults for members to recommend safest, most efficient method of reaching goals. Monitors guests in fitness areas while adhering to all YMCA policies and health & safety standards. Leads members of all ages through individual workouts while teaching correct exercise technique. Carries out the YMCA's mission through promotion of various programs, services, and activities. Carefully evaluates member needs and assists them in achieving personal fitness goals. Guides clients in safe exercise, taking into account individualized physical limitations. Conducts fitness appointments, orientations, and youth certification classes. Counsels clients on proper nutrition and exercise habits. Certified Personal Trainer (CPT) [July 2010 - Oct 2010] ABS/Sports & Fitness - Charlotte, NC   [Feb 2008 - Oct 2008] 24 Hour Fitness - League City, TX   The main goal of any type of health educator is to improve quality of life. At this juncture, I, successfully: Provided members with education on fitness protocols & exercise technique for advancement in a health club setting. Administered fitness assessments which included body composition analysis with skin-fold measurements. Monitored guests in fitness areas while adhering to all company policies and health & safety standards. Attained facility targets including revenue goals, member retention rates & customer satisfaction. Led members & clients through individual workouts and designed various training programs. Guided clients in safe exercise, taking into account individualized physical limitations. Carefully evaluated client needs and helped them achieve personal fitness goals. Contributed to the operation of a clean, friendly & well-maintained fitness facility. Conducted machine orientations that taught proper use of machines/equipment. Recorded training sessions and maintained package rates for each client. Arrived on time, prepared and attentive for every training appointment. Instructed clients how to modify exercises appropriately to avoid injury. Explained personal training program benefits to club members. Counseled clients on proper nutrition and exercise habits. ","
    HEAD GIRLS BASKETBALL COACH
    Summary

    Former collegiate student-athlete with advanced training in athletics and coaching who aims to inspire others to commit to long-term health & fitness and/or sports/performance goals. Brings extensive knowledge, personal experience, and education in fitness, human performance, and exercise science.


    Resourceful, goal-oriented Sports and Fitness Professional who offers a comprehensive background in exercise physiology, sports medicine, injury prevention, and specializes in sport-specific training for basketball.

    Qualified Fitness Coach equipped with a plethora of motivational techniques and technical skills necessary to engage clients and achieve results. Well-versed in establishing client trust, developing relationships, making connections, and exceeding expectations.


    Energetic Fitness professional who retains sound, quality leadership skills; possesses strong mentoring ability and remains adept at dynamic interpersonal communication. Equipped to support the mission of any athletic program or health & wellness organization.

    Highlights
    • Athletic Coach - Basketball, Fitness, Flag Football
    • Certified Fitness Trainer - [ Aerobic & Fitness Association of America (AFFA )]
    • CPR/AED Certified [ American Safety & Health Institute, American Heart Association ]
    • Safety & First Aid Certification [ American Safety & Health Institute ]
    • Sports medicine & human anatomy knowledge
    • Strength/Performance coach
    • Health & wellness expert
    • Fitness equipment expertise
    • Program design specialist
    • Nutrition adviser
    • SAQ authority
    Qualifications
    • Excellent employment record. Exemplify great work ethic.
    • Illustrate eagerness to learn & willingness to improve.
    • Exhibit great ability to multi-task & superb communication skills.
    • Working knowledge of fast-paced environment and high volume settings.
    • Demonstrate performance under pressure. Display patience and poise.
    • Demonstrate personal & professional integrity of the highest order.
    Attributes
    • Reliable & responsible
    • Dedicated & self-motivated
    • Fast learner & fine problem solver
    • Computer proficient/tech-savvy
    • Personable & friendly
    • Compassionate & committed
    • Considered a “people person” & a “team player”
    • Humanitarian
    Education
    Master of Science : Sports Management - Coaching & Sports Administration , 2014 American Public University － City , State

    Currently enrolled in online program for graduate school

    • Coursework: Coaching Theory & Leadership, Event Management, Sports Finance, Sports Law
    Bachelor of Science : Fitness & Human Performance - Exercise Science , 2007 University of Houston (Clear Lake) － City , State
    • Coursework: Exercise Physiology, Kinesiology, Sports Medicine, Health Promotion, Nutrition, First Aid
    Transfer : General , 1999 San Jacinto College (North) － City , State

    Transfer Student

    • Student-Athlete, Basketball
    High School Diploma : General , 1997 La Marque High School － City , State

    Awarded full athletic scholarship -- San Jacinto College

    Finished Top 20% of class -- National Honor Society

    Member of P.A.L.s (Peer Assistance Leadership Program) & FCA (Fellowship of Christian Athletes)
    Experience
    Head Girls Basketball Coach
    October 2012 to Current     Company Name － City , State

    Part-time (Seasonal Contract)  

    Coached and developed fundamental basketball skills and conditioning abilities of 7th grade middle school girls.

    Directed practices & scrimmages; created & ran up-to-date and relevant drills that taught basic skills of sport.

    Adhered strictly to rules and regulations of the athletics conference, department, and the school district.

    Communicated effectively with parents, players, assistant coach, dept. head, & athletic directors.

    Drafted and distributed written guidelines for student athletes outlining rules and expectations.

    Motivated and encouraged student-athletes to do their best during practices and games.  

    Fostered a culture of good sportsmanship, cooperation, and responsibility.

    Helped develop each athlete's physical and psychological well-being.

    Upheld the school's mission, vision, and objectives.

    Assistant Coach/Mentor
    June 2010 to Current     Company Name － City , State

    Back 2 Basix is a youth mentoring program developed to teach life skills to the student-athlete through athletics. Headed by Director Thomas Turner, B2B exists to equip the student-athlete with knowledge of academics and athletics to enable prosperity and fulfillment in life. Fundamental basketball instruction (group and/or individual) via camps and clinics encompass this initiative. I prepare the student-athlete for future endeavors by:

    Put safety first, emphasizing healthy competition, and certified that all involved were being positive & having fun.

    Developing fundamental basketball skills and conditioning abilities of youth aged 5-16.

    Creating & running up-to-date and relevant drills that taught basic skills of sport.

    Motivating and encouraging youth to do their best during practices and games.

    Communicating effectively with parents, players, assistant coaches & director.

    Facilitating character development through promotion of significant values.

    Fostering a culture of teamwork, good sportsmanship, & empowerment.

    Helping to improve each athlete's physical and emotional well-being.

    Upholding the mission, vision, and objectives of the organization.

    Formulating and organizing practice plans & clinic regimens.

    Leading & directing in practices, camps, and clinics.

    Extending my knowledge of sports and life.

    Fitness Instructor
    Company Name

    [May 2011 - Present] Lake Norman Branch - Cornelius, NC  

    [Aug 2012 - Present] Dowd (Uptown) Branch - Charlotte, NC  

    Engages with members to build connections, provide support, & encourage them to adopt healthy lifestyle practices.

    Contributes to the operation of a clean & well-maintained fitness facility by inspecting equipment & cleaning machines.

    Administers assessments which include body fat analysis, blood pressure readings, & other wellness tests.

    Assists older adults with weight training programs by setting up equipment & providing detailed instructions.

    Performs initial health consults for members to recommend safest, most efficient method of reaching goals.

    Monitors guests in fitness areas while adhering to all YMCA policies and health & safety standards.

    Leads members of all ages through individual workouts while teaching correct exercise technique.

    Carries out the YMCA's mission through promotion of various programs, services, and activities.

    Carefully evaluates member needs and assists them in achieving personal fitness goals.

    Guides clients in safe exercise, taking into account individualized physical limitations.

    Conducts fitness appointments, orientations, and youth certification classes.

    Counsels clients on proper nutrition and exercise habits.
    Certified Personal Trainer (CPT)

    [July 2010 - Oct 2010] ABS/Sports & Fitness - Charlotte, NC  

    [Feb 2008 - Oct 2008] 24 Hour Fitness - League City, TX  

    The main goal of any type of health educator is to improve quality of life. At this juncture, I, successfully:

    Provided members with education on fitness protocols & exercise technique for advancement in a health club setting.

    Administered fitness assessments which included body composition analysis with skin-fold measurements.

    Monitored guests in fitness areas while adhering to all company policies and health & safety standards.

    Attained facility targets including revenue goals, member retention rates & customer satisfaction.

    Led members & clients through individual workouts and designed various training programs.

    Guided clients in safe exercise, taking into account individualized physical limitations.

    Carefully evaluated client needs and helped them achieve personal fitness goals.

    Contributed to the operation of a clean, friendly & well-maintained fitness facility.

    Conducted machine orientations that taught proper use of machines/equipment.

    Recorded training sessions and maintained package rates for each client.

    Arrived on time, prepared and attentive for every training appointment.

    Instructed clients how to modify exercises appropriately to avoid injury.

    Explained personal training program benefits to club members.

    Counseled clients on proper nutrition and exercise habits.
    ",FITNESS 12144825," SOFTWARE ENGINEERING CO-OP Summary Highly skilled and Accomplished computer software specialist with more than 7+ years of technical experience in programming development across multiple platforms, software design, development and integration. Advanced knowledge of MySQL, CSS, C++ with expertise in all aspects of the software development life cycle, including requirements analysis, design, development and production support. Experienced Software Developer dedicated to constantly improving tools and infrastructure to maximize productivity, minimize system downtime and quickly respond to the changing needs of the business which does not exclude an intensive background in develop, testing, and debugging code, designing interfaces, and administrating systems and networks. Tenacious hard worker, self-directed and motivated, great leadership skills, able to work as a team, and adaptable to a quick changing technical environment. Highlights MySQL, PostgreSQL, SQLite, NoSQL, LevelDB Programming Languages: C, C++, Perl, PHP, Python, Go, JavaScript, Bash, SQL, Visual Basic, .NET Other Languages: CSS, HTML, XML, Markdown, Regular expression, SASS Operating Systems: Linux, Unix Tools: Netbeans, Vim, Visual Studio, MS Visio, MS Access, Wordpress, Git, Google Analytics, Docker, Microsoft Office package Strengths include: Full life software life cycle development expert Programming and designing Software testing / Troubleshooting / Advance critical thinking Database & Object oriented development Website design & development & software engineering Object oriented development Work History_______________________________________________________ Full Stack Engineer LogonTutor LLC - Cincinnati, OH Design and implement an ecommerce website (in PHP) using MVC and OOP Integrate 3rd party tools in PHP using XML API such as Authorized.net (for charging credit cards), an online whiteboard, and Paypal Create an admin page (in PHP) that tracks user's browsing history, incomplete registrations, user's clicks from custom links, and user's communication exchange Write command line scripts in Bash to automate system administration tasks such as database backup and website deployment Mar. 2012 - Present Project Manager Seeketh.org Senior Project - Cincinnati, OH Managed a team of students in the implementation of an information retrieval system (in PHP) that searched the bible using natural language processing Experience Software Engineering Co-op 03/2010 to 12/2010 Company Name City , State Wrote a Perl script that scanned a file directory tree and converted every file (proprietary file format) into an Excel compatible CSV format. Designed an algorithm in Visual Basic to identify and make changes to the bad sectors in the data. Education Bachelor of Science : Electrical Engineering Jun. 2013 University of Cincinnati City , State Electrical Engineering 3.1/4.0 Present Affiliations___________________________________________ _______ *Treasurer, Young People Union City , State Member, Emerging Ethnic Engineering Program Certifications Awarded by University of Cincinnati School of Electronic and Computing Systems the ""Outstanding Senior Design Project Award"" Sep. 2012 - Jun. 2013 Component Engineering Co-op L3 Communications CE - Mason, OH Parsed and manipulated data relating to electrical components Updated the company's intranet pages Mar. 2011 - Jun. 2011 Skills .NET, API, automate, backup, Bash, C, C++, credit, critical thinking, CSS, Database, designing, ecommerce, Engineer, XML, Google Analytics, HTML, PHP, JavaScript, Linux, MS Access, Excel, exchange, Microsoft Office package, MVC, MySQL, natural language processing, NoSQL, Object oriented, OOP, Operating Systems, page, Perl, PostgreSQL, Programming, Python, scripts, script, software engineering, Software testing, SQL, system administration, Troubleshooting, Unix, Visio, Visual Basic, Visual Studio, Website design & development, website ","
    SOFTWARE ENGINEERING CO-OP
    Summary
    Highly skilled and Accomplished computer software specialist with more than 7+ years of technical experience in programming development across multiple platforms, software design, development and integration. Advanced knowledge of MySQL, CSS, C++ with expertise in all aspects of the software development life cycle, including requirements analysis, design, development and production support. Experienced Software Developer dedicated to constantly improving tools and infrastructure to maximize productivity, minimize system downtime and quickly respond to the changing needs of the business which does not exclude an intensive background in develop, testing, and debugging code, designing interfaces, and administrating systems and networks. Tenacious hard worker, self-directed and motivated, great leadership skills, able to work as a team, and adaptable to a quick changing technical environment.
    Highlights
    • MySQL, PostgreSQL, SQLite, NoSQL, LevelDB
    • Programming Languages: C, C++, Perl, PHP, Python, Go, JavaScript, Bash, SQL, Visual Basic, .NET
    • Other Languages: CSS, HTML, XML, Markdown, Regular expression, SASS
    • Operating Systems: Linux, Unix
    • Tools: Netbeans, Vim, Visual Studio, MS Visio, MS Access, Wordpress, Git, Google Analytics, Docker, Microsoft Office package
    • Strengths include:
    • Full life software life cycle development expert
    • Programming and designing
    • Software testing / Troubleshooting / Advance critical thinking
    • Database & Object oriented development
    • Website design & development & software engineering
    • Object oriented development
    • Work History_______________________________________________________
    • Full Stack Engineer
    • LogonTutor LLC - Cincinnati, OH
    • Design and implement an ecommerce website (in PHP) using MVC and OOP
    • Integrate 3rd party tools in PHP using XML API such as Authorized.net (for charging credit cards), an online whiteboard, and Paypal
    • Create an admin page (in PHP) that tracks user's browsing history, incomplete registrations, user's clicks from custom links, and user's communication exchange
    • Write command line scripts in Bash to automate system administration tasks such as database backup and website deployment
    • Mar. 2012 - Present
    • Project Manager
    • Seeketh.org Senior Project - Cincinnati, OH
    • Managed a team of students in the implementation of an information retrieval system (in PHP) that searched the bible using natural language processing
    Experience
    Software Engineering Co-op 03/2010 to 12/2010 Company Name City , State
    • Wrote a Perl script that scanned a file directory tree and converted every file (proprietary file format) into an Excel compatible CSV format.
    • Designed an algorithm in Visual Basic to identify and make changes to the bad sectors in the data.
    Education
    Bachelor of Science : Electrical Engineering Jun. 2013 University of Cincinnati City , State Electrical Engineering 3.1/4.0
    Present Affiliations___________________________________________ _______ *Treasurer, Young People Union City , State Member, Emerging Ethnic Engineering Program
    Certifications
    Awarded by University of Cincinnati School of Electronic and Computing Systems the ""Outstanding Senior Design Project Award"" Sep. 2012 - Jun. 2013 Component Engineering Co-op L3 Communications CE - Mason, OH Parsed and manipulated data relating to electrical components Updated the company's intranet pages Mar. 2011 - Jun. 2011
    Skills
    .NET, API, automate, backup, Bash, C, C++, credit, critical thinking, CSS, Database, designing, ecommerce, Engineer, XML, Google Analytics, HTML, PHP, JavaScript, Linux, MS Access, Excel, exchange, Microsoft Office package, MVC, MySQL, natural language processing, NoSQL, Object oriented, OOP, Operating Systems, page, Perl, PostgreSQL, Programming, Python, scripts, script, software engineering, Software testing, SQL, system administration, Troubleshooting, Unix, Visio, Visual Basic, Visual Studio, Website design & development, website
    ",AVIATION 17115815," BUSINESS DEVELOPMENT SPECIALIST Professional Overview Results-oriented Sales and Business Development leader with Technical Background Skill Highlights Excellent written, oral, and interpersonal communication skills Strong analytical, problem-solving, and conceptual skills Self-motivated, with the ability to plan, schedule and prioritize daily activities Works well in a team environment and independent assignments Proficient with SAP CRM, MS Office applications, advanced typing skills Professional work ethic with commitment to excel in changing environment Core Accomplishments   2013 - 2014 Awarded Microsoft M.V.P. six consecutive quarters for consistent top performer SAP Q3 - Q4 2015: Generated 13.3M Pipeline / 6.8M Closed Business SAP Q1 - Q3 2016: Generated 18.7 Pipeline / 2.3M Closed Business ​ Professional Experience March 2015 to September 2016 Company Name City , State Business Development Specialist Develop new business opportunities across the SAP Northeast Large Enterprise territory Consistently exceeded all Market Generated Opportunity and Revenue quotas  Strategically worked with my assigned filed representatives to develop and deploy go-to-market strategies to acquire new business for SAP Implement outbound marketing campaigns Maintain accurate and up-to-date information within CRM on all accounts Recommend and introduce key solutions to C-Level Executives within my territory  Leverage solution specialist and engineers to further qualify and develop opportunities Utilize SPIN Selling and BANT sales approach for business development Collaborate with assigned field reps and inside sales to develop territory strategies  January 2014 to March 2015 Company Name City , State Sales Optimization Specialist (contracted) Support Channel, Enterprise and Mid-Market Sales Teams with all sales processes Collaborate with Sales and Marketing teams to optimize and accelerate market qualified sales opportunities Lead disposition and tracking, to include forecasting and revenue capture for opportunities Performing lead re-qualification and prospect re-engagement to capitalize on opportunities delivered by marketing vendors Collaborate with sales to develop territory strategy  June 2012 to April 2014 Company Name City , State Marketing Specialist Microsoft Team Lead - Lead caller and liaison between Microsoft Client Success Associate and team of 23 Calling Agents. Coordinated and lead all meetings to discuss results of campaign analysis with Internal Client Success members and Key Microsoft Stakeholders. Conducted all training and coaching of Agents prior to Microsoft Certification Campaign Tester - Testing the validity of data, messaging and targeted contacts prior to a campaign going live Troubleshoot campaigns not meeting expected KPI's providing feedback and recommendations based on my findings Dell SonicWALL Chat Specialist - Support existing and potential Dell SonicWALL customers Event Recruitment - Inviting targeted key contacts based on client objectives to marketing events Appointment Setting - Scheduling firm date & time meetings with key contacts Lead Generation - Matching a prospects needs with a Client's service or product Education 2017 Rio Salado A.A. General Studies Related Coursework: Computer Technology Skills Technical Sales SAP Social Selling Business Development SPIN Selling Network Security Relationship Building Channel Partners Cold Calling ","
    BUSINESS DEVELOPMENT SPECIALIST
    Professional Overview

    Results-oriented Sales and Business Development leader with Technical Background

    Skill Highlights
    • Excellent written, oral, and interpersonal communication skills
    • Strong analytical, problem-solving, and conceptual skills
    • Self-motivated, with the ability to plan, schedule and prioritize daily activities
    • Works well in a team environment and independent assignments
    • Proficient with SAP CRM, MS Office applications, advanced typing skills
    • Professional work ethic with commitment to excel in changing environment
    Core Accomplishments
     
    • 2013 - 2014 Awarded Microsoft M.V.P. six consecutive quarters for consistent top performer
    • SAP Q3 - Q4 2015: Generated 13.3M Pipeline / 6.8M Closed Business
    • SAP Q1 - Q3 2016: Generated 18.7 Pipeline / 2.3M Closed Business
    ​
    Professional Experience
    March 2015
    to
    September 2016
    Company Name City , State Business Development Specialist
    • Develop new business opportunities across the SAP Northeast Large Enterprise territory
    • Consistently exceeded all Market Generated Opportunity and Revenue quotas 
    • Strategically worked with my assigned filed representatives to develop and deploy go-to-market strategies to acquire new business for SAP
    • Implement outbound marketing campaigns
    • Maintain accurate and up-to-date information within CRM on all accounts
    • Recommend and introduce key solutions to C-Level Executives within my territory
    •  Leverage solution specialist and engineers to further qualify and develop opportunities
    • Utilize SPIN Selling and BANT sales approach for business development
    • Collaborate with assigned field reps and inside sales to develop territory strategies 
    January 2014
    to
    March 2015
    Company Name City , State Sales Optimization Specialist (contracted)
    • Support Channel, Enterprise and Mid-Market Sales Teams with all sales processes
    • Collaborate with Sales and Marketing teams to optimize and accelerate market qualified sales opportunities
    • Lead disposition and tracking, to include forecasting and revenue capture for opportunities
    • Performing lead re-qualification and prospect re-engagement to capitalize on opportunities delivered by marketing vendors
    • Collaborate with sales to develop territory strategy 
    June 2012
    to
    April 2014
    Company Name City , State Marketing Specialist
    • Microsoft Team Lead - Lead caller and liaison between Microsoft Client Success Associate and team of 23 Calling Agents. Coordinated and lead all meetings to discuss results of campaign analysis with Internal Client Success members and Key Microsoft Stakeholders. Conducted all training and coaching of Agents prior to Microsoft Certification
    • Campaign Tester - Testing the validity of data, messaging and targeted contacts prior to a campaign going live
    • Troubleshoot campaigns not meeting expected KPI's providing feedback and recommendations based on my findings
    • Dell SonicWALL Chat Specialist - Support existing and potential Dell SonicWALL customers
    • Event Recruitment - Inviting targeted key contacts based on client objectives to marketing events
    • Appointment Setting - Scheduling firm date & time meetings with key contacts
    • Lead Generation - Matching a prospects needs with a Client's service or product
    Education
    2017
    Rio Salado A.A. General Studies Related Coursework: Computer Technology
    Skills

    Technical Sales

    SAP

    Social Selling

    Business Development

    SPIN Selling

    Network Security

    Relationship Building

    Channel Partners

    Cold Calling

    ",BUSINESS-DEVELOPMENT 16244633," SALES & CUSTOMER SERVICE REP Summary Administrative & HR Professional Holds Master of Arts (Honors) degree in Human Resource Development from Bowie State University with a 4.0 GPA. Highly organized and detailed oriented HR professional with over 10+ years experience in providing human resource in areas employee relations, recruitment, workers compensation and benefits, employee record-keeping, compliance with Federal & State Laws and HR policies and procedures. A dedicated professional with an excellent written and oral communication skills and the ability to communicate effectively with all levels of the organization. Great research and policy analytical skills, very independent and self-motivated professional with excellent customer service, organizational, Project Management and time management skills, as well as the ability to grow positive relationships with clients, staff and colleagues. Excellent ability to manage a high volume of work by balancing competing deadlines and priorities effectively within a variety of diverse tasks. Proficient user of Microsoft applications.[Job Title] focused on developing efficient processes using knowledge of recruiting, employee relations, training and development and auditing. Highlights New employee orientations Staff training and development Microsoft Office Suite expert Quickbooks Human resources audits Maintains confidentiality HRMS HR policies and procedures expertise National Human Resources Association Human resources management People-oriented Organized Exceptional communicator Accomplishments Holds Master of Arts (Honors) degree in Human Resource Development from Bowie State University with a 4.0 GPA. A dedicated professional with an excellent written and oral communication skills and the ability to communicate effectively with all levels of the organization. Great research and policy analytical skills, very independent and self-motivated professional with excellent customer service, organizational, Project Management and time management skills, as well as the ability to grow positive relationships with clients, staff and colleagues. Excellent ability to manage a high volume of work by balancing competing deadlines and priorities effectively within a variety of diverse tasks. Proficient user of Microsoft applications Affiliation and membership include: Society of Human Resources Management, Project Management Institute Revamped the orientation process for all new hires, which was implemented company-wide.Promoted to [Job Title] after [Number] years of employment.Audited an HRIS database and received special recognition with a “Thank You Award.”Designed a standard exit process and interview survey that was implemented permanently. Experience Sales & Customer Service Rep September 2012 to Current Company Name Manage high-volume of workload in a sales and customer service environment assisting on average 550 customers per week to increase brand loyalty and awareness as well revenue. Analyze customer needs to recommend products and provide customer service to drive sales. Achieved a 100% customer service satisfaction and retention average based on communication and listening skills, problem resolution and politeness contributing to company attaining highest customer service ratings (determined by external auditors) in recent years. Assist current and new reps in adjusting to rigors of department as it relates to familiarity with processes, driving product sales and performing customer service reducing organizational turn-over. Assist customers with purchases, opening accounts and navigating website to facilitate purchase. Attained a 95 -100% employee evaluation and rating in 2012 by meeting employee and customer service benchmarks in product knowledge, attendance, customer service in regard to speed, accuracy and volume in the performance of daily tasks. Explained human resources policies and procedures to all employees.Conducted telephone and onsite exit interviews for all employees.Answered employee questions during the entrance and exit interview processes.Worked closely with HR business partners to facilitate year-end talent reviews and articulate team strengths.Worked closely with HR business partners to facilitate year-end talent reviews and articulate team strengths.Selected and interviewed candidates for all available positions.Created job descriptions to attract a targeted talent pool within the market wage range.Assessed employee performance and issued disciplinary notices.Worked on 401(k) administration, FMLA and workers' compensation claims and benefits.Managed over [Number] personnel files according to policy and federal and state law and regulations.Generated employee tracking reports each month.Offered consistent payroll disbursement with accurate record keeping of employee PTO and vacation accruals.Managed communication regarding employee orientation and open enrollment for benefits.Helped training and development staff with all aspects of training coordination.Completed payroll processing from start to finish for more than [Number] employees.Assisted customer service with inbound and outbound calls regarding all HR inquiries.Designed new employee packages and sent them via mail and e-mail.Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.Audited job postings for old, pending, on-hold and draft positions.Completed all work with a [Number]% rate of accuracy.Created social media initiatives for new employee search strategies.Drafted department-specific employee announcements.Ran queries and reports through the ADP system.Partnered with the IT department to create a streamlined onboarding process for new hires.Organized employee schedules, department phone lists and business card orders. Coordinated communication between administration and executive team January 2011 to August 2012 Company Name － City , State Created social media initiatives for new employee search strategies.Drafted department-specific employee announcements.Ran queries and reports through the ADP system.Partnered with the IT department to create a streamlined onboarding process for new hires.Organized employee schedules, department phone lists and business card orders.se of teamwork and collaboration. The Co-operative London, UK (HR Generalist) Aug. 2003 - July 2007 Provided support to staff regarding company policies, procedures, and practices. Compiled and maintained records related to employees, such as personal data, compensation, benefits, tax data, attendance, and performance reviews or evaluations. Assisted with recruiting efforts, including processing employment applications and assisting in other employment activities. Created, maintained, and updated employee files to document personnel actions and provided information for payroll and other uses. Assisted in administration of compensation programs and helped to monitor performance appraisal process. Oversaw HR processes and developed analytics in areas such as new hire orientation and on-boarding, employment verifications, background investigations, employment action form transactions, transfers, promotions, tuition reimbursement, exit interviews, and terminations/resignations. Maintained a myriad of databases that supported HR activities/processes as well as maintained up-to-date personnel files in compliance with applicable legal requirements. Helped to maintain company organization charts and employee directory. Compiled and maintained records for use in employee benefits administration. Conducted research to determine the effectiveness of personnel programs and policies. Ensured compliance with all applicable federal, state and local laws and regulations. Compiled data from personnel records and prepared reports. Computed wages and recorded data for use in payroll processing. Office Manager August 2007 to September 2010 Company Name － City , State Administration & Organization Provided administrative and business support for the firm, CEO and executive team members. Coordinated for top executives conference calls, board meetings, travel and special events. Negotiated favorable terms and pricing agreements with resorts, vendors, caterers and other providers of services at special events, saving $55K in 2009. Improved office efficiency by creating highly effective organizational and filing system, including quick & thorough indexing, filing & offsite storage, resulting in easy access to critical information, streamline office functioning and increasing office performance by about 15%. Maintained CEO's calendar, reorganized executive & finance libraries, assisted managers with special projects as needed, including employee hiring, orientations, on-boarding etc. Conducted extensive internet research on competitors and potential acquisitions and reported findings to marketing manager. Developed, formatted and maintained databases. Communication & Client Relations Responded to client phone calls and inquiries providing appropriate information as needed. Acted as liaison between senior executives, board members, shareholders, middle management and administrative staff maintaining an open line of communication in the process. Coordinated the preparation of reports, documents and presentation slides for staff and the board. Education Master of Arts : Human Resource Development BOWIE STATE UNIVERSITY － City , State , US BOWIE STATE UNIVERSITY Bowie, Maryland Master of Arts in Human Resource Development, May 2012Top [Number]% of classEmphasis in [Subject][Award Name] Academic Achievement AwardMinor in [Subject]Graduated with HonorsHuman Resources Management certificateCoursework in Industrial-Organizational PsychologyCoursework in Business, Economics and Organizational DevelopmentGraduate certificate in Organizational Development Certificate : Project Management Bowie State University Certificate in Project Management, Bowie State University, March 2011 Bachelor's : Human Resources Management CENTRAL UNIVERSITY COLLEG E － City , GH CENTRAL UNIVERSITY COLLEG E Accra, Ghana Bachelor's degree in Human Resources Management July, 2003 SOFTWARE APPLICATION Proficient in the use of Microsoft Office Applications (Word, Excel, Power Point, Access, Project Manager), Outlook, HRIS, MS Project and MS Publisher.Minor in [Subject]Graduated with HonorsHuman Resources Management certificateCoursework in Industrial-Organizational PsychologyCoursework in Business, Economics and Organizational DevelopmentGraduate certificate in Organizational Development Certifications Certificate in Project Management, Bowie State University Professional Affiliations Affiliation and membership include: Society of Human Resources Management, Project Management Institute Skills Databases, Hr, Compensation, Appraisal, Automated Payroll, Benefits, Benefits Administration, Correspondence, Employee Benefits, Hr Generalist, New Hire Orientation, Payroll, Payroll Processing, Performance Appraisal, Personnel Records, Recruiting, Terminations, Increase, Access, Client Relations, Filing, Finance, Liaison, Marketing, Office Manager, Pricing, Customer Service, Receptionist, Retail Sales, Accounts And, Problem Resolution, Product Sales, Sales, Sales And, Satisfaction, Training, Ada, Employee Engagement, Employee Relations, Flsa, Fmla, Hr Issues, Labor Laws, Managerial, New Hires, Performance Management, Recruitment, Claims, Clients, Compensation And Benefits, Excellent Written, Highly Organized, Time Management, Very Organized, Workers Compensation, Mitigation, Human Resources, Project Management, Excel, Hr Information System, Hris, Human Resources Management, Microsoft Office, Microsoft Project, Ms Office, Ms Project, Ms Publisher, Outlook, Project Manager, Publisher, Word ","
    SALES & CUSTOMER SERVICE REP
    Summary

    Administrative & HR Professional Holds Master of Arts (Honors) degree in Human Resource Development from Bowie State University with a 4.0 GPA. Highly organized and detailed oriented HR professional with over 10+ years experience in providing human resource in areas employee relations, recruitment, workers compensation and benefits, employee record-keeping, compliance with Federal & State Laws and HR policies and procedures. A dedicated professional with an excellent written and oral communication skills and the ability to communicate effectively with all levels of the organization. Great research and policy analytical skills, very independent and self-motivated professional with excellent customer service, organizational, Project Management and time management skills, as well as the ability to grow positive relationships with clients, staff and colleagues. Excellent ability to manage a high volume of work by balancing competing deadlines and priorities effectively within a variety of diverse tasks. Proficient user of Microsoft applications.[Job Title] focused on developing efficient processes using knowledge of recruiting, employee relations, training and development and auditing.

    Highlights
    • New employee orientations
    • Staff training and development
    • Microsoft Office Suite expert
    • Quickbooks
    • Human resources audits
    • Maintains confidentiality
    • HRMS
    • HR policies and procedures expertise
    • National Human Resources Association
    • Human resources management
    • People-oriented
    • Organized
    • Exceptional communicator
    Accomplishments
    • Holds Master of Arts (Honors) degree in Human Resource Development from Bowie State University with a 4.0 GPA. A dedicated professional with an excellent written and oral communication skills and the ability to communicate effectively with all levels of the organization. Great research and policy analytical skills, very independent and self-motivated professional with excellent customer service, organizational, Project Management and time management skills, as well as the ability to grow positive relationships with clients, staff and colleagues. Excellent ability to manage a high volume of work by balancing competing deadlines and priorities effectively within a variety of diverse tasks. Proficient user of Microsoft applications
    • Affiliation and membership include: Society of Human Resources Management, Project Management Institute

    Revamped the orientation process for all new hires, which was implemented company-wide.Promoted to [Job Title] after [Number] years of employment.Audited an HRIS database and received special recognition with a “Thank You Award.”Designed a standard exit process and interview survey that was implemented permanently.

    Experience
    Sales & Customer Service Rep
    September 2012 to Current     Company Name
    • Manage high-volume of workload in a sales and customer service environment assisting on average 550 customers per week to increase brand loyalty and awareness as well revenue.
    • Analyze customer needs to recommend products and provide customer service to drive sales.
    • Achieved a 100% customer service satisfaction and retention average based on communication and listening skills, problem resolution and politeness contributing to company attaining highest customer service ratings (determined by external auditors) in recent years.
    • Assist current and new reps in adjusting to rigors of department as it relates to familiarity with processes, driving product sales and performing customer service reducing organizational turn-over.
    • Assist customers with purchases, opening accounts and navigating website to facilitate purchase.
    • Attained a 95 -100% employee evaluation and rating in 2012 by meeting employee and customer service benchmarks in product knowledge, attendance, customer service in regard to speed, accuracy and volume in the performance of daily tasks.

    Explained human resources policies and procedures to all employees.Conducted telephone and onsite exit interviews for all employees.Answered employee questions during the entrance and exit interview processes.Worked closely with HR business partners to facilitate year-end talent reviews and articulate team strengths.Worked closely with HR business partners to facilitate year-end talent reviews and articulate team strengths.Selected and interviewed candidates for all available positions.Created job descriptions to attract a targeted talent pool within the market wage range.Assessed employee performance and issued disciplinary notices.Worked on 401(k) administration, FMLA and workers' compensation claims and benefits.Managed over [Number] personnel files according to policy and federal and state law and regulations.Generated employee tracking reports each month.Offered consistent payroll disbursement with accurate record keeping of employee PTO and vacation accruals.Managed communication regarding employee orientation and open enrollment for benefits.Helped training and development staff with all aspects of training coordination.Completed payroll processing from start to finish for more than [Number] employees.Assisted customer service with inbound and outbound calls regarding all HR inquiries.Designed new employee packages and sent them via mail and e-mail.Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.Audited job postings for old, pending, on-hold and draft positions.Completed all work with a [Number]% rate of accuracy.Created social media initiatives for new employee search strategies.Drafted department-specific employee announcements.Ran queries and reports through the ADP system.Partnered with the IT department to create a streamlined onboarding process for new hires.Organized employee schedules, department phone lists and business card orders.
    Coordinated communication between administration and executive team
    January 2011 to August 2012     Company Name － City , State
    • Created social media initiatives for new employee search strategies.Drafted department-specific employee announcements.Ran queries and reports through the ADP system.Partnered with the IT department to create a streamlined onboarding process for new hires.Organized employee schedules, department phone lists and business card orders.se of teamwork and collaboration. The Co-operative London, UK (HR Generalist) Aug. 2003 - July 2007
    • Provided support to staff regarding company policies, procedures, and practices.
    • Compiled and maintained records related to employees, such as personal data, compensation, benefits, tax data, attendance, and performance reviews or evaluations.
    • Assisted with recruiting efforts, including processing employment applications and assisting in other employment activities.
    • Created, maintained, and updated employee files to document personnel actions and provided information for payroll and other uses.
    • Assisted in administration of compensation programs and helped to monitor performance appraisal process.
    • Oversaw HR processes and developed analytics in areas such as new hire orientation and on-boarding, employment verifications, background investigations, employment action form transactions, transfers, promotions, tuition reimbursement, exit interviews, and terminations/resignations.
    • Maintained a myriad of databases that supported HR activities/processes as well as maintained up-to-date personnel files in compliance with applicable legal requirements.
    • Helped to maintain company organization charts and employee directory.
    • Compiled and maintained records for use in employee benefits administration.
    • Conducted research to determine the effectiveness of personnel programs and policies.
    • Ensured compliance with all applicable federal, state and local laws and regulations.
    • Compiled data from personnel records and prepared reports.
    • Computed wages and recorded data for use in payroll processing.
    Office Manager
    August 2007 to September 2010     Company Name － City , State
    • Administration & Organization Provided administrative and business support for the firm, CEO and executive team members.
    • Coordinated for top executives conference calls, board meetings, travel and special events.
    • Negotiated favorable terms and pricing agreements with resorts, vendors, caterers and other providers of services at special events, saving $55K in 2009.
    • Improved office efficiency by creating highly effective organizational and filing system, including quick & thorough indexing, filing & offsite storage, resulting in easy access to critical information, streamline office functioning and increasing office performance by about 15%.
    • Maintained CEO's calendar, reorganized executive & finance libraries, assisted managers with special projects as needed, including employee hiring, orientations, on-boarding etc.
    • Conducted extensive internet research on competitors and potential acquisitions and reported findings to marketing manager. Developed, formatted and maintained databases. Communication & Client Relations
    • Responded to client phone calls and inquiries providing appropriate information as needed.
    • Acted as liaison between senior executives, board members, shareholders, middle management and administrative staff maintaining an open line of communication in the process.
    • Coordinated the preparation of reports, documents and presentation slides for staff and the board.
    Education
    Master of Arts : Human Resource Development BOWIE STATE UNIVERSITY － City , State , US

    BOWIE STATE UNIVERSITY Bowie, Maryland Master of Arts in Human Resource Development, May 2012Top [Number]% of classEmphasis in [Subject][Award Name] Academic Achievement AwardMinor in [Subject]Graduated with HonorsHuman Resources Management certificateCoursework in Industrial-Organizational PsychologyCoursework in Business, Economics and Organizational DevelopmentGraduate certificate in Organizational Development
    Certificate : Project Management Bowie State University Certificate in Project Management, Bowie State University, March 2011
    Bachelor's : Human Resources Management CENTRAL UNIVERSITY COLLEG E － City , GH

    CENTRAL UNIVERSITY COLLEG E Accra, Ghana Bachelor's degree in Human Resources Management July, 2003 SOFTWARE APPLICATION Proficient in the use of Microsoft Office Applications (Word, Excel, Power Point, Access, Project Manager), Outlook, HRIS, MS Project and MS Publisher.Minor in [Subject]Graduated with HonorsHuman Resources Management certificateCoursework in Industrial-Organizational PsychologyCoursework in Business, Economics and Organizational DevelopmentGraduate certificate in Organizational Development
    Certifications
    Certificate in Project Management, Bowie State University
    Professional Affiliations

    Affiliation and membership include: Society of Human Resources Management, Project Management Institute

    Skills

    Databases, Hr, Compensation, Appraisal, Automated Payroll, Benefits, Benefits Administration, Correspondence, Employee Benefits, Hr Generalist, New Hire Orientation, Payroll, Payroll Processing, Performance Appraisal, Personnel Records, Recruiting, Terminations, Increase, Access, Client Relations, Filing, Finance, Liaison, Marketing, Office Manager, Pricing, Customer Service, Receptionist, Retail Sales, Accounts And, Problem Resolution, Product Sales, Sales, Sales And, Satisfaction, Training, Ada, Employee Engagement, Employee Relations, Flsa, Fmla, Hr Issues, Labor Laws, Managerial, New Hires, Performance Management, Recruitment, Claims, Clients, Compensation And Benefits, Excellent Written, Highly Organized, Time Management, Very Organized, Workers Compensation, Mitigation, Human Resources, Project Management, Excel, Hr Information System, Hris, Human Resources Management, Microsoft Office, Microsoft Project, Ms Office, Ms Project, Ms Publisher, Outlook, Project Manager, Publisher, Word

    ",ARTS 99244405," Kpandipou Koffi Summary Compassionate teaching professional delivering exemplary support and assistance to teachers and students. Display exceptional Communication and problem solving skills. Experience in office administration and public speaking. Attentive and adaptable, skilled in management of classroom operations. Effective in leveraging student feedback to create dynamic lesson plans that address individual strengths and weaknesses. Dedicated and responsive team leader with proven skills in classroom management, behavior modification and individualized support. Personable with experience using relationship-building to cultivate positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. High-performing Administrative Assistant offering experience working with diverse client base and delivering exceptional results. Polished in managing client relations, and managing vendor relationships. Results-driven assistant with track record of excelling in fast-paced office environments. Career-minded with talents in preparing reports, taking messages and sorting and routing mail. Comfortable working in fast-paced, demanding office environment. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills. Service-oriented individual with expertise in preparing and modifying documents, coordinating meetings and trips and preparing responses on behalf of company. Committed to establishing stellar rapport with clients of diverse backgrounds. Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Punctual Administrative Assistant known for having terrific work ethic and dynamic communication skills. Adept at preparing correspondence, memoranda and reports in both draft and final form. Skills Superb communication both verbal and written. Reliability and self sufficiency. Strong work ethic. Organizational and problem solving skills. Team player and multi tasker. Career minded, result driven, and goal oriented. Adaptable, positive, eager to contribute in any capacity. Microsoft Office Fluent in French and English Experience Assistant Teacher City , State Company Name / Jan 2010 to Jun 2011 Implemented lesson plans for class of 30 students. Prepared, duplicated and collected teaching materials to help students better understand learning concepts. Helped students take advantage of other available subject matter and study resources. Classroom restocking, support and management of operations. Arranged and led activities for students, including small group and individualized instructions. Assisted teachers with lesson preparation, curriculum implementation, and testing. Assistant Manager Intern City , State Company Name / May 2006 to Sep 2006 Spearheaded training initiatives to improve employee performance and bottom-line business results. Generated reports to assess performance and make adjustments. Increased customer base and market share by promoting product through diverse channels. Optimized productivity, streamlined program efficiency, and boosted profitability. Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction. Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations. Addressed internal and customer-related issues each day and affected strategic resolutions. Junior Editor City , State Company Name / Sep 2004 to Sep 2006 Determined appropriate page budgets and layouts to guide word count parameters, optimize use of images and graphics as well as maximize impact within allotted space. Evaluated reporter stories, shaped content and helped improve overall work quality through careful review, detailed editing and constructive feedback. Developed and deepened positive relationships with writing, design and production team members to improve communication and collaboration. Handed out story assignments, directed content meetings and evaluated submitted pieces to manage overall tone and execution of work. Decided readiness of articles for publication and approved final versions. Edited, rewrote and prepared numerous pieces per week by adjusting reading level to make understanding articles easier and more interesting. Oversaw layout design and worked with production team members to complete fresh monthly publications Education and Training MBA : Marketing IGlobal University Jun 2015 City , State Major in Marketing Completed coursework in BBA : Business Administration Golden Gate University Jun 2011 City , State International Student Scholarship Recipient Minor in International Business Associate of Arts Suffolk University Jun 2007 City Associate in International Business and Business Administration ","
    Kpandipou Koffi
    Summary
    • Compassionate teaching professional delivering exemplary support and assistance to teachers and students. Display exceptional Communication and problem solving skills.
    • Experience in office administration and public speaking. Attentive and adaptable, skilled in management of classroom operations. Effective in leveraging student feedback to create dynamic lesson plans that address individual strengths and weaknesses.
    • Dedicated and responsive team leader with proven skills in classroom management, behavior modification and individualized support.
    • Personable with experience using relationship-building to cultivate positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution.
    • High-performing Administrative Assistant offering experience working with diverse client base and delivering exceptional results. Polished in managing client relations, and managing vendor relationships.
    • Results-driven assistant with track record of excelling in fast-paced office environments.
    • Career-minded with talents in preparing reports, taking messages and sorting and routing mail. Comfortable working in fast-paced, demanding office environment.
    • Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
    • Service-oriented individual with expertise in preparing and modifying documents, coordinating meetings and trips and preparing responses on behalf of company. Committed to establishing stellar rapport with clients of diverse backgrounds.
    • Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries.
    • Skilled in oral and written communication, team leadership and relationship-building.
    • Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Punctual Administrative Assistant known for having terrific work ethic and dynamic communication skills.
    • Adept at preparing correspondence, memoranda and reports in both draft and final form.
    Skills
    • Superb communication both verbal and written.
    • Reliability and self sufficiency.
    • Strong work ethic.
    • Organizational and problem solving skills.
    • Team player and multi tasker.
    • Career minded, result driven, and goal oriented.
    • Adaptable, positive, eager to contribute in any capacity.
    • Microsoft Office
    • Fluent in French and English
    Experience
    Assistant Teacher
    City , State     Company Name / Jan 2010 to Jun 2011
    • Implemented lesson plans for class of 30 students.
    • Prepared, duplicated and collected teaching materials to help students better understand learning concepts.
    • Helped students take advantage of other available subject matter and study resources.
    • Classroom restocking, support and management of operations.
    • Arranged and led activities for students, including small group and individualized instructions.
    • Assisted teachers with lesson preparation, curriculum implementation, and testing.
    Assistant Manager Intern
    City , State     Company Name / May 2006 to Sep 2006
    • Spearheaded training initiatives to improve employee performance and bottom-line business results.
    • Generated reports to assess performance and make adjustments.
    • Increased customer base and market share by promoting product through diverse channels.
    • Optimized productivity, streamlined program efficiency, and boosted profitability.
    • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
    • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
    • Addressed internal and customer-related issues each day and affected strategic resolutions.
    Junior Editor
    City , State     Company Name / Sep 2004 to Sep 2006
    • Determined appropriate page budgets and layouts to guide word count parameters, optimize use of images and graphics as well as maximize impact within allotted space.
    • Evaluated reporter stories, shaped content and helped improve overall work quality through careful review, detailed editing and constructive feedback.
    • Developed and deepened positive relationships with writing, design and production team members to improve communication and collaboration.
    • Handed out story assignments, directed content meetings and evaluated submitted pieces to manage overall tone and execution of work.
    • Decided readiness of articles for publication and approved final versions.
    • Edited, rewrote and prepared numerous pieces per week by adjusting reading level to make understanding articles easier and more interesting.
    • Oversaw layout design and worked with production team members to complete fresh monthly publications
    Education and Training
    MBA : Marketing IGlobal University Jun 2015 City , State
    • Major in Marketing
    • Completed coursework in
    BBA : Business Administration Golden Gate University Jun 2011 City , State
    • International Student Scholarship Recipient
    • Minor in International Business
    Associate of Arts Suffolk University Jun 2007 City

    Associate in International Business and Business Administration
    ",TEACHER 45907524," ADMINISTRATIVE ASSISTANT Experience ADMINISTRATIVE ASSISTANT , 06/2019 to Current Company Name – City , State Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors Reviewed and corrected claim errors to facilitate smooth processing Identify issues and took appropriate action to deliver speedy resolution Post payments to accounts and maintained records Verify client information by analyzing existing evidence on file Assure timely verification of insurance benefits prior to patient procedures or appointments Maintain strong knowledge of basic medical terminology to better understand services and procedures Fostered relationships with customers to expand customer base and enhance loyalty and retention Collaborated with carriers to resolve discrepancies in insurance payments Documented and tracked customer account details Handled billing related activities focused on medical specialties Examined claims, records and procedures to grant approval of coverage HOME HEALTHCARE AIDE , 12/2016 to Current Company Name – City , State Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs Developed strong and trusting rapport with each patient to facilitate best possible care and assistance Ran errands for clients and transported to appointments to maintain wellness and support daily living needs Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life Completed data entries in charts and log books to document client progress Mopped floors, vacuumed, washed dishes and performed array of other household chores to assist clients OFFICE ASSISTANT , 09/2017 to 09/2019 Company Name – City , State Greeted persons entering establishment, determined nature and purpose of visit, and directed or escorted them to specific destinations Dispersed incoming mail to correct recipients throughout office Organized files, developed spreadsheets, faxed reports and scanned documents Scheduled appointments on behalf of staff members to keep office operations smooth and efficient Tracked office stock and maintained inventory in neat and organized fashion Managed building access and supplied key cards to employees and visitors Filed and retrieved records to support business needs and boost team productivity UNIT CLERK , 06/2018 to 11/2018 Company Name – City , State Cleaned and sterilized instruments and disposed of contaminated supplies Processed monthly reports for department performance Scheduled and confirmed patient appointments with patients and healthcare professionals Answered patient questions and fielded complaints Coordinated between patients and healthcare professionals to meet patient needs Coordinated supply replenishment to meet expected unit demands Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members Organized ordered medical tests, including sample collection and patient transportation Supported clerical needs of more than 10 nurses including taking messages, scanning documents and routing business correspondence DAYCARE TEACHING ASSISTANT , 03/2016 to 08/2016 Company Name – City , State Escorted children on outings and trips to local parks and zoos Disciplined children and recommended other measures to correct behavior Communicated with children's parents or guardians about daily activities, behaviors, and problems Provided students with personalized educational, behavioral and emotional support Cleaned and organized classrooms, materials, and supplies for maximum efficiency Observed children and recorded activities, maintained daily records and created safe environments during activities, meals and naps Distributed classroom materials and supplies such as pencils, paper and art materials Kept over 10 students safe in classroom and outside environments. Work History ADMINISTRATIVE ASSISTANT , 06/2019 to Current Company Name – City , State Perform general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors Review and corrected claim errors to facilitate smooth processing Identify issues and took appropriate action to deliver speedy resolution Post payments to accounts and maintained records Verify client information by analyzing existing evidence on file Assure timely verification of insurance benefits prior to patient procedures or appointments Perform various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping Accurately input all patient and insurance information into company's computer system using Maintain strong knowledge of basic medical terminology to better understand services and procedures. HOMEWATCH CAREGIVERS , 12/2016 to Current Company Name – City , State Provide patients with help moving in and out of beds, baths, wheel-chairs, and automobiles and with dressing and grooming Care for patients by changing bed linens, washing and ironing laundry, cleaning, and assisting with their personal care Plan, purchase, prepare, and serve meals to patients or other family members, according to prescribed diets Accompany clients to doctors' offices Massage patients and apply preparations or treatments, such as liniments, alcohol rubs, and heat-lamp stimulation Ensure clients' well-being, safety, and comfort in adherence with physicians' orders Supervise frequent activities such as medication and personal hygiene to ensure safety Complete data entries in charts and log books to document clients' progress with accuracy Dress, groom and feed patients with limited physical abilities to efficiently handle basic needs. OFFICE ASSISTANT , 09/2017 to 09/2019 Company Name – City , State Greeted persons entering establishment, determined nature and purpose of visit, and directed or escorted them to specific destinations Filed and maintained records Collected, sorted, distributed, and prepared mail, messages, and courier deliveries Provided information about establishment, such as location of departments or offices, employees within the organization, and services provided Performed duties, such as taking care of plants and straightening magazines to maintain lobby or reception area Scheduled appointments and maintained and updated appointment calendars Copied, sent faxes, and handled all incoming and outgoing correspondence Answered and quickly redirected calls. MICHIGAN MEDICINE , 06/2018 to 11/2018 Company Name – City , State Cleaned and sterilized instruments and disposed of contaminated supplies Processed monthly reports for department performance Scheduled and confirmed patient appointments with patients and healthcare professionals Answered patient questions and fielded complaints Coordinated between patients and healthcare professionals to meet patient needs Monitored infection control procedures to ensure facility-wide health and safety Maintained patient charts and confidential files Coordinated supply replenishment to meet expected unit demands. DAYCARE TEACHING ASSISTANT , 03/2016 to 08/2016 Company Name – City , State Escorted children on outings and trips to local parks and zoos Disciplined children and recommended other measures to correct behavior Communicated with children's parents or guardians about daily activities, behaviors, and problems Provided students with personalized educational, behavioral and emotional support Cleaned and organized classrooms, materials, and supplies for maximum efficiency Observed children and recorded activities, maintained daily records and created safe environments during activities, meals and naps Distributed classroom materials and supplies such as pencils, paper and art materials Kept over 10 students safe in classroom and outside environments. Education Bachelor of Science : Health Administration , Expected in 2020 EASTERN MICHIGAN UNIVERSITY - City High School Diploma : 2016 MIFFLIN HIGH SCHOOL - City High School Diploma : 2016 FORT HAYES CAREER CENTER - City Summary Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional attitude and great initiative. Passionate about business success and talented at supporting company staff, office personnel and customer needs. Certifications First Aid & CPR Highlights Records management systems Excel spreadsheets Meeting planning Database entry Appointment scheduling Senior leadership support Insurance processing Skills Administrative functions, Administrative Support, art, automobiles, basic, changing bed linens, benefits, bookkeeping, charts, CPR, client, clients, Data Entry, emotional support, faxes, filing, First Aid, general office duties, infection control, insurance, lamp, laundry, sorting mail, materials, serve meals, medical terminology, Administering medication, mail, office, Office administration, Provide patients with help, progress, reception, routing, safety, scheduling, Sorting, Spreadsheet, telephone, phones, Time management, Travel Arrangements ","
    ADMINISTRATIVE ASSISTANT
    Experience
    ADMINISTRATIVE ASSISTANT , 06/2019 to Current
    Company Name – City , State
    • Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
    • Reviewed and corrected claim errors to facilitate smooth processing Identify issues and took appropriate action to deliver speedy resolution Post payments to accounts and maintained records Verify client information by analyzing existing evidence on file
    • Assure timely verification of insurance benefits prior to patient procedures or appointments
    • Maintain strong knowledge of basic medical terminology to better understand services and procedures
    • Fostered relationships with customers to expand customer base and enhance loyalty and retention
    • Collaborated with carriers to resolve discrepancies in insurance payments
    • Documented and tracked customer account details
    • Handled billing related activities focused on medical specialties
    • Examined claims, records and procedures to grant approval of coverage
    HOME HEALTHCARE AIDE , 12/2016 to Current
    Company Name – City , State
    • Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs
    • Developed strong and trusting rapport with each patient to facilitate best possible care and assistance
    • Ran errands for clients and transported to appointments to maintain wellness and support daily living needs
    • Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life
    • Completed data entries in charts and log books to document client progress
    • Mopped floors, vacuumed, washed dishes and performed array of other household chores to assist clients
    OFFICE ASSISTANT , 09/2017 to 09/2019
    Company Name – City , State
    • Greeted persons entering establishment, determined nature and purpose of visit, and directed or escorted them to specific destinations
    • Dispersed incoming mail to correct recipients throughout office
    • Organized files, developed spreadsheets, faxed reports and scanned documents
    • Scheduled appointments on behalf of staff members to keep office operations smooth and efficient
    • Tracked office stock and maintained inventory in neat and organized fashion
    • Managed building access and supplied key cards to employees and visitors
    • Filed and retrieved records to support business needs and boost team productivity
    UNIT CLERK , 06/2018 to 11/2018
    Company Name – City , State
    • Cleaned and sterilized instruments and disposed of contaminated supplies
    • Processed monthly reports for department performance
    • Scheduled and confirmed patient appointments with patients and healthcare professionals
    • Answered patient questions and fielded complaints
    • Coordinated between patients and healthcare professionals to meet patient needs
    • Coordinated supply replenishment to meet expected unit demands
    • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members
    • Organized ordered medical tests, including sample collection and patient transportation
    • Supported clerical needs of more than 10 nurses including taking messages, scanning documents and routing business correspondence
    DAYCARE TEACHING ASSISTANT , 03/2016 to 08/2016
    Company Name – City , State
    • Escorted children on outings and trips to local parks and zoos Disciplined children and recommended other measures to correct behavior Communicated with children's parents or guardians about daily activities, behaviors, and problems Provided students with personalized educational, behavioral and emotional support Cleaned and organized classrooms, materials, and supplies for maximum efficiency Observed children and recorded activities, maintained daily records and created safe environments during activities, meals and naps Distributed classroom materials and supplies such as pencils, paper and art materials Kept over 10 students safe in classroom and outside environments.
    Work History
    ADMINISTRATIVE ASSISTANT , 06/2019 to Current
    Company Name – City , State
    • Perform general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors Review and corrected claim errors to facilitate smooth processing Identify issues and took appropriate action to deliver speedy resolution Post payments to accounts and maintained records Verify client information by analyzing existing evidence on file Assure timely verification of insurance benefits prior to patient procedures or appointments Perform various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping Accurately input all patient and insurance information into company's computer system using Maintain strong knowledge of basic medical terminology to better understand services and procedures.
    HOMEWATCH CAREGIVERS , 12/2016 to Current
    Company Name – City , State
    • Provide patients with help moving in and out of beds, baths, wheel-chairs, and automobiles and with dressing and grooming Care for patients by changing bed linens, washing and ironing laundry, cleaning, and assisting with their personal care Plan, purchase, prepare, and serve meals to patients or other family members, according to prescribed diets Accompany clients to doctors' offices Massage patients and apply preparations or treatments, such as liniments, alcohol rubs, and heat-lamp stimulation Ensure clients' well-being, safety, and comfort in adherence with physicians' orders Supervise frequent activities such as medication and personal hygiene to ensure safety Complete data entries in charts and log books to document clients' progress with accuracy Dress, groom and feed patients with limited physical abilities to efficiently handle basic needs.
    OFFICE ASSISTANT , 09/2017 to 09/2019
    Company Name – City , State
    • Greeted persons entering establishment, determined nature and purpose of visit, and directed or escorted them to specific destinations Filed and maintained records Collected, sorted, distributed, and prepared mail, messages, and courier deliveries Provided information about establishment, such as location of departments or offices, employees within the organization, and services provided Performed duties, such as taking care of plants and straightening magazines to maintain lobby or reception area Scheduled appointments and maintained and updated appointment calendars Copied, sent faxes, and handled all incoming and outgoing correspondence Answered and quickly redirected calls.
    MICHIGAN MEDICINE , 06/2018 to 11/2018
    Company Name – City , State
    • Cleaned and sterilized instruments and disposed of contaminated supplies Processed monthly reports for department performance Scheduled and confirmed patient appointments with patients and healthcare professionals Answered patient questions and fielded complaints Coordinated between patients and healthcare professionals to meet patient needs Monitored infection control procedures to ensure facility-wide health and safety Maintained patient charts and confidential files Coordinated supply replenishment to meet expected unit demands.
    DAYCARE TEACHING ASSISTANT , 03/2016 to 08/2016
    Company Name – City , State
    • Escorted children on outings and trips to local parks and zoos Disciplined children and recommended other measures to correct behavior Communicated with children's parents or guardians about daily activities, behaviors, and problems Provided students with personalized educational, behavioral and emotional support Cleaned and organized classrooms, materials, and supplies for maximum efficiency Observed children and recorded activities, maintained daily records and created safe environments during activities, meals and naps Distributed classroom materials and supplies such as pencils, paper and art materials Kept over 10 students safe in classroom and outside environments.
    Education
    Bachelor of Science : Health Administration , Expected in 2020
    EASTERN MICHIGAN UNIVERSITY - City
    High School Diploma : 2016
    MIFFLIN HIGH SCHOOL - City
    High School Diploma : 2016
    FORT HAYES CAREER CENTER - City
    Summary
    Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional attitude and great initiative. Passionate about business success and talented at supporting company staff, office personnel and customer needs.
    Certifications
    First Aid & CPR
    Highlights
    • Records management systems
    • Excel spreadsheets
    • Meeting planning
    • Database entry
    • Appointment scheduling
    • Senior leadership support
    • Insurance processing
    Skills
  • Administrative functions, Administrative Support, art, automobiles, basic, changing bed linens, benefits, bookkeeping, charts, CPR, client, clients, Data Entry, emotional support, faxes, filing, First Aid, general office duties, infection control, insurance, lamp, laundry, sorting mail, materials, serve meals, medical terminology, Administering medication, mail, office, Office administration, Provide patients with help, progress, reception, routing, safety, scheduling, Sorting, Spreadsheet, telephone, phones, Time management, Travel Arrangements
    • ",HEALTHCARE 27243670," SENIOR CONSTRUCTION & SAFETY PROJECT MANAGER Summary To obtain a project management, sales / marketing, construction management position where I can fully utilize my education, training and experience while making a significant contribution to the success of my employer. Result oriented professional with over 30 years in construction management, highly developed oral and written communication skills, and a progressive track record of success. Proven ability and effectiveness in construction market, Lease negotiation, budgeting, design, development, and on-going maintenance of sites. Experienced by graduate business degree, professional leadership and community developments. Recognized by management for thoroughness, meeting due dates and being a team player. Skills Microsoft office, Propricer, Timberline, Peoplesoft and Deltek Costpoint Experience 05/2005 to Current Senior Construction & Safety Project Manager Company Name － City , State Responsible for oversight of complex construction projects within the assigned region, including planning, approval and construction. Working hand-in-hand with Equity Developers and Equity Development Partners, Asset Managers, Operations, and general contractors, the Senior Construction Manager to assure the company's equity investment in long-term hold oriented design decisions is executed and construction issues are resolved appropriately. Responsibilities include all construction operations, such as overall budgeting, cost control, construction techniques and product quality. Oversee all aspects of the construction process ensuring that both the health and safety of project plans are implemented and that each project is completed in time. Support all project team members, including Superintendent, and Field Personnel, in the management of safe, profitable projects. Manage site safety and security of project following OSHA guide lines and ensure adherence to safety policies and practices, and created a positive and encouraging work atmosphere. Ensure support personnel working under PM's supervision are fulfilling their duties to progress the project schedule, track production and quantities installed, produce as-built, tap cards, valve cards, restoration drawings, etc. Monitor compliance to all applicable health and safety requirements. Conduct safety meetings, train, and supervise safety audit teams. Thorough review of contract and specifications when awarded new projects. Delegate to support staff to ensure all required submittals, testing requirements, close-out requirements are identified and submitted/completed. Immediately notify supervisor and senior company management personnel when any major problems develop on contracts. Inspect and monitor construction sites to ensure adherence to safety standards, building codes, and specifications. Produce reports required for monthly PM Progress Review Meetings with company executives and CFO. Report to senior management on the profitability of all projects. Produce and negotiate change orders with Project Owners. Manage scheduling and billing of all subcontractor's work. Negotiate changes with subcontractors. Submit monthly billing projections for all projects to the CFO and senior management. Thoroughly review all material invoices for the projects. Check all subcontractor invoices when received. Interface with client safety & health department on site safety & health issues and coordinate preventable measures. Conduct New Employee Site Safety Orientation and provide training. Set up and maintain positive cash flow on all projects. Ensure monthly invoices and submissions to the owner are submitted at the time required in the specifications. Verify we are being paid by the owner on all items for which the subcontractor is billing. Also, verify subcontractor's cost is properly entered and ensure accuracy of the invoice. Investigate all safety incidents, conduct root cause analysis and provide appropriate reporting. Participate in safety planning meetings with regional managers and other company professionals. Develop and implemented site safety orientation required for site access. Participate in required meetings (owner meetings, in-house progress meetings, subcontractor meetings). Prepare project letters and other correspondence. Thoroughly review any correspondence produced by project support staff prior to its distribution. Support the company's safety program, including attendance at weekly safety meetings. Assist estimating with the review and bidding of new projects. Ensure that any job delays that occur on my projects which are outside our control are documented for possible future claim to the owner. 02/1991 to 05/2005 Senior Project Manager Company Name － City , State Provided in-depth analysis of the top five multi million dollars contracts with the Federal Government. Report to the President of operations; oversee contract that included CP (Cost plus), T&M (Time and Material), CPFF (Cost plus fixed fee) IDIQ (Indefinite Delivery Indefinite Quantity) and CPAF (Cost plus award fee). Subcontractor invoices and contracts modifications. Provided complex financial reporting for program review by upper level management. Ensured company and subcontractors are in compliance with all applicable laws and regulations. Reduced staff training fees by thousands of dollars each year by introducing in-house training versus external contract training. Oversee both direct and non-labor expenditures while providing financial guideline to project managers. Preparation of project close out packages and dramatically streamline operations and inventory. Management of on-site personnel, Worked alongside personnel through project completion. Initiated projects based on customer orders and identification of system deficiencies. Managed and researched commitment /obligation information to ensure the timely and accurate financial data. Responsible for providing financial planning and budgeting. Performed analysis and prepared reports in order to ensure that contracts are within negotiated budget and client Cost control guidelines, Audited and compliance control method implementation. Reviewed projects with Architects and investors. Planned and successfully managed the pricing of small and large complex multi-year contract that included direct labor, fringe, corporate and site overhead, G&A cost and fee. 10/1984 to 02/1991 Operations Manager Company Name － City , State Led construction group that included managers, supporting staff associates in operating several construction project that included painting, Apartment building renovations and hotels projects worth about $20 million dollars of contracts. Evaluated projects performance factors, performed on site property inspections and reported on findings, performed field inspection for on- going projects and reviewed budget allocations to assist project managers in decision makings to avoid projects overrun. Monitored compliance to all applicable health and safety requirements. Ensured Adherence to safety policies and practices, and created a positive and encouraging work atmosphere. Conducted safety meetings, trained, and supervised safety audit teams. Estimated projects with line item estimates created in excel workbook. Responsible for visiting job sites and following OSHA approved site safety plan. Significantly improved investor reporting by development and implementation of compliance tracking system. Inspection for building departments, punch list creation and completion. Managed site safety and security of project following OSHA guide lines. Scrutinized submitted time sheet from sub-contractors for accuracy. Conducted property site visits, reviewed third party inspection reports and provided technical assistance. Ensured that insurance payments and renewal are paid on time for new and on-going projects. Evaluated projects performance factors. Ensured that all construction projects achieve or exceeded the projected time. Closed out projects on a timely basis and coordinated / prepared final billing. Developed projects tracking system. Analyzed job cost and risk management effectively. Responsible for weekly safety audits and developing safety summaries, reporting directly to upper management. Updated weekly time sheet and briefing of progress report with Micro soft outlook slide to Management. Budgeting, construction disbursements, resolving and ensuring full financial compliance. Education and Training 1984 Bachelors of Science : Marketing Southeastern University － State Marketing 1986 Masters of Business Administration : Finance Southeastern University － State Finance Member: American Painting and Decorators of America. Certification: * Blue print reading certification * OSHA Certification Skills streamline, billing, Blue print reading, Budgeting, budget, building codes, cash flow, Construction Manager, contracts, Cost control, client, Delivery, staff training, Equity, estimating, senior management, financial, financial planning, financial reporting, Government, Inspection, Inspect, insurance, inventory, letters, Meetings, access, excel, Microsoft office, outlook, Painting, Peoplesoft, Personnel, policies, pricing, Progress, project plans, quality, renovations, reporting, risk management, Safety, scheduling, supervisor, supervision, technical assistance, Timberline Activities and Honors Construction Industry Research and Information Association  ( CIRIA ) American Painting and Decorators of America. American Council for Construction Education ( ACCE ) ","
    SENIOR CONSTRUCTION & SAFETY PROJECT MANAGER
    Summary
    To obtain a project management, sales / marketing, construction management position where I can fully utilize my education, training and experience while making a significant contribution to the success of my employer. Result oriented professional with over 30 years in construction management, highly developed oral and written communication skills, and a progressive track record of success. Proven ability and effectiveness in construction market, Lease negotiation, budgeting, design, development, and on-going maintenance of sites. Experienced by graduate business degree, professional leadership and community developments. Recognized by management for thoroughness, meeting due dates and being a team player.
    Skills
    Microsoft office, Propricer, Timberline, Peoplesoft and Deltek Costpoint
    Experience
    05/2005 to Current
    Senior Construction & Safety Project Manager Company Name － City , State
    • Responsible for oversight of complex construction projects within the assigned region, including planning, approval and construction.
    • Working hand-in-hand with Equity Developers and Equity Development Partners, Asset Managers, Operations, and general contractors, the Senior Construction Manager to assure the company's equity investment in long-term hold oriented design decisions is executed and construction issues are resolved appropriately.
    • Responsibilities include all construction operations, such as overall budgeting, cost control, construction techniques and product quality.
    • Oversee all aspects of the construction process ensuring that both the health and safety of project plans are implemented and that each project is completed in time.
    • Support all project team members, including Superintendent, and Field Personnel, in the management of safe, profitable projects.
    • Manage site safety and security of project following OSHA guide lines and ensure adherence to safety policies and practices, and created a positive and encouraging work atmosphere.
    • Ensure support personnel working under PM's supervision are fulfilling their duties to progress the project schedule, track production and quantities installed, produce as-built, tap cards, valve cards, restoration drawings, etc.
    • Monitor compliance to all applicable health and safety requirements.
    • Conduct safety meetings, train, and supervise safety audit teams.
    • Thorough review of contract and specifications when awarded new projects.
    • Delegate to support staff to ensure all required submittals, testing requirements, close-out requirements are identified and submitted/completed.
    • Immediately notify supervisor and senior company management personnel when any major problems develop on contracts.
    • Inspect and monitor construction sites to ensure adherence to safety standards, building codes, and specifications.
    • Produce reports required for monthly PM Progress Review Meetings with company executives and CFO.
    • Report to senior management on the profitability of all projects.
    • Produce and negotiate change orders with Project Owners.
    • Manage scheduling and billing of all subcontractor's work.
    • Negotiate changes with subcontractors.
    • Submit monthly billing projections for all projects to the CFO and senior management.
    • Thoroughly review all material invoices for the projects.
    • Check all subcontractor invoices when received.
    • Interface with client safety & health department on site safety & health issues and coordinate preventable measures.
    • Conduct New Employee Site Safety Orientation and provide training.
    • Set up and maintain positive cash flow on all projects.
    • Ensure monthly invoices and submissions to the owner are submitted at the time required in the specifications.
    • Verify we are being paid by the owner on all items for which the subcontractor is billing.
    • Also, verify subcontractor's cost is properly entered and ensure accuracy of the invoice.
    • Investigate all safety incidents, conduct root cause analysis and provide appropriate reporting.
    • Participate in safety planning meetings with regional managers and other company professionals.
    • Develop and implemented site safety orientation required for site access.
    • Participate in required meetings (owner meetings, in-house progress meetings, subcontractor meetings).
    • Prepare project letters and other correspondence.
    • Thoroughly review any correspondence produced by project support staff prior to its distribution.
    • Support the company's safety program, including attendance at weekly safety meetings.
    • Assist estimating with the review and bidding of new projects.
    • Ensure that any job delays that occur on my projects which are outside our control are documented for possible future claim to the owner.
    02/1991 to 05/2005
    Senior Project Manager Company Name － City , State
    • Provided in-depth analysis of the top five multi million dollars contracts with the Federal Government.
    • Report to the President of operations; oversee contract that included CP (Cost plus), T&M (Time and Material), CPFF (Cost plus fixed fee) IDIQ (Indefinite Delivery Indefinite Quantity) and CPAF (Cost plus award fee).
    • Subcontractor invoices and contracts modifications.
    • Provided complex financial reporting for program review by upper level management.
    • Ensured company and subcontractors are in compliance with all applicable laws and regulations.
    • Reduced staff training fees by thousands of dollars each year by introducing in-house training versus external contract training.
    • Oversee both direct and non-labor expenditures while providing financial guideline to project managers.
    • Preparation of project close out packages and dramatically streamline operations and inventory.
    • Management of on-site personnel, Worked alongside personnel through project completion.
    • Initiated projects based on customer orders and identification of system deficiencies.
    • Managed and researched commitment /obligation information to ensure the timely and accurate financial data.
    • Responsible for providing financial planning and budgeting.
    • Performed analysis and prepared reports in order to ensure that contracts are within negotiated budget and client Cost control guidelines, Audited and compliance control method implementation.
    • Reviewed projects with Architects and investors.
    • Planned and successfully managed the pricing of small and large complex multi-year contract that included direct labor, fringe, corporate and site overhead, G&A cost and fee.
    10/1984 to 02/1991
    Operations Manager Company Name － City , State
    • Led construction group that included managers, supporting staff associates in operating several construction project that included painting, Apartment building renovations and hotels projects worth about $20 million dollars of contracts.
    • Evaluated projects performance factors, performed on site property inspections and reported on findings, performed field inspection for on- going projects and reviewed budget allocations to assist project managers in decision makings to avoid projects overrun.
    • Monitored compliance to all applicable health and safety requirements.
    • Ensured Adherence to safety policies and practices, and created a positive and encouraging work atmosphere.
    • Conducted safety meetings, trained, and supervised safety audit teams.
    • Estimated projects with line item estimates created in excel workbook.
    • Responsible for visiting job sites and following OSHA approved site safety plan.
    • Significantly improved investor reporting by development and implementation of compliance tracking system.
    • Inspection for building departments, punch list creation and completion.
    • Managed site safety and security of project following OSHA guide lines.
    • Scrutinized submitted time sheet from sub-contractors for accuracy.
    • Conducted property site visits, reviewed third party inspection reports and provided technical assistance.
    • Ensured that insurance payments and renewal are paid on time for new and on-going projects.
    • Evaluated projects performance factors.
    • Ensured that all construction projects achieve or exceeded the projected time.
    • Closed out projects on a timely basis and coordinated / prepared final billing.
    • Developed projects tracking system.
    • Analyzed job cost and risk management effectively.
    • Responsible for weekly safety audits and developing safety summaries, reporting directly to upper management.
    • Updated weekly time sheet and briefing of progress report with Micro soft outlook slide to Management.
    • Budgeting, construction disbursements, resolving and ensuring full financial compliance.
    Education and Training
    1984
    Bachelors of Science : Marketing Southeastern University － State Marketing
    1986
    Masters of Business Administration : Finance Southeastern University － State Finance Member: American Painting and Decorators of America.
    Certification: * Blue print reading certification * OSHA Certification
    Skills
    streamline, billing, Blue print reading, Budgeting, budget, building codes, cash flow, Construction Manager, contracts, Cost control, client, Delivery, staff training, Equity, estimating, senior management, financial, financial planning, financial reporting, Government, Inspection, Inspect, insurance, inventory, letters, Meetings, access, excel, Microsoft office, outlook, Painting, Peoplesoft, Personnel, policies, pricing, Progress, project plans, quality, renovations, reporting, risk management, Safety, scheduling, supervisor, supervision, technical assistance, Timberline
    Activities and Honors
    Construction Industry Research and Information Association  ( CIRIA )
    American Painting and Decorators of America.
    American Council for Construction Education ( ACCE )
    ",CONSTRUCTION 19938081," CUSTOMER CARE REPRESENTATIVE Professional Summary Skills Account reconciliation Exceptional organization Billing and collections expert Invoice and payment transactions Work History Customer Care Representative , 06/2013 to 08/2014 Company Name – City , State Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment Addressed and resolved customer product complaints empathetically and professionally Defused volatile customer situations calmly and courteously Gathered and verified all required customer information for tracking purposes Referred unresolved customer grievances to designated departments for further investigation Met or exceeded service and quality standards every review period Maintained detailed administrative and procedural processes to improve accuracy and efficiency while managing a wide variety of customer service and administrative tasks Mastery of customer service management systems and databases Excelled in meeting objectives through use of independent action, prioritization, persistence, and leadership skills Addressed customer service inquiries in a timely and accurate fashion, providing appropriate information while maintaining precise records and a high standard of customer service Managed quality communication, customer support and product representation for each customer Ran reports and supplied data to fulfill customer report requirements Built customer loyalty by resolving complaints, expediting orders, and locating out-of-stock or discontinued items Recommended, selected and helped locate merchandise based on customer needs and desires Communicated all merchandise needs or issues to appropriate departments and supervisors Maintained up-to-date knowledge of company policies regarding service requests, product issues, returns and exchanges, and replacement policies Promptly responded to inquiries from members, staff, and customers via phone, e-mail and fax Maintained detailed administrative and procedural processes to improve accuracy and efficiency while managing wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently Developed effective relationships with other departments, including sales, quality assurance, and service, through clear communication Used humor, a positive attitude, and high standards to encourage and assist customers Participated in extensive classroom and online training seminars Promoted a positive work atmosphere by behaving and communicating in a manner that supported both staff and customers Excelled in meeting objectives through use of independent action, prioritization, persistence, and leadership skills. Club Manager , 06/2011 to 03/2013 Company Name – City , State Contributed to the overall success of the franchise through facility tours for potential new members, explaining promotions, and handling customer concerns and issues Recruited, trained, and supervised staff of 12-15 Coordinated daily operations, addressed and resolved customer complaints Overall accountability for sales and cash management through completion of balance sheets and daily deposit reports Performed daily balancing of transactions: cash and credit deposits; balanced ledger accounts to determine customer growth Surpassed revenue goals in four consecutive quarters Verified new memberships, cancellations, and electronic fund transactions Explained membership contracts while signing new members up and working towards upgrading membership agreements Performed weekly inventory responsibilities in order to process supply orders of merchandise, cleaning, and office supplies Maintained facility and equipment for member base of over 8,000 people Maintained a high level of customer service in a professional manner. Customer Service Team Lead , 10/2007 to 06/2010 Company Name – City , State Assisted customers with account inquiries including questions, concerns, or other issues Collected past due debts on delinquent accounts Set up new customer accounts, including explaining, selling, and bundling services, while entering customer information and scheduling product installation Relayed specific account information to each customer in a courteous and professional manner while maintaining account security and confidentiality Worked to retain customers looking to disconnect or downgrade services Identified staff vacancies and recruited, interviewed and selected qualified applicants to increase employee base to meet ever-changing staffing needs Managed and monitored the daily activities of an average of 18 customer service representatives Routinely prepared evaluations to identify problems and areas for improvement Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase employee and customer satisfaction Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department Generated employee tracking reports each week with regard to hours and benefits Formulated and enforced company policies, procedures and quality assurance measures while training staff on how to improve customer interactions Addressed inquiries from management regarding new-hire activity and ongoing employee relation issues Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met Defused volatile customer situations calmly and courteously Mastery of customer service management systems and databases Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment Resolved service, pricing and technical problems for customers by asking clear and specific questions Prepared reports and communication for senior management and clients Managed high call volume with tact and professionalism Initiated operations improvements to improve overall call center productivity Provided incentive to increase productivity by offering employees awards for best customer service Oversaw call center employees to ensure customer satisfaction goals were consistently met Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates Acted professionally and patiently when addressing negative customer feedback Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly Developed all process controls and metrics for daily management of the Call Center Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information Greeted customers entering the store to ascertain what each customer wanted or needed Described product to customers and accurately explained details and care of merchandise Earned management trust by serving as key holder, responsibly opening and closing store Politely assisted customers in person and via telephone Communicated with vendors regarding back order availability, future inventory and special orders Successfully acquired an average of [number ] new customers per month, generating a [number]% growth in revenue Provided an elevated customer experience to generate a loyal clientele Implemented marketing strategies which resulted in [number]% growth of customer base Recommended, selected and helped locate and obtain out-of-stock product based on customer requests Answered product questions with up-to-date knowledge of sales and store promotions Effectively communicated with and supported sales, marketing and administrative teams on a daily basis Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation Handled daily heavy flow of paperwork and cooperated with Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently Recipient of multiple positive reviews acknowledging dedication to excellent customer service Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Education Associate of Applied Business Administration : Human Resources, Management Studies, Payroll Records, Accounting, and Business Law , 6 2007 Trumbull Business College - City , State Human Resources, Management Studies, Payroll Records, Accounting, and Business Law Skills account management, administrative, balance sheets, benefits, Call Center, cash management, closing, contracts, credit, clientele, clients, customer satisfaction, excellent customer service, Customer Service, customer support, databases, e-mail, senior management, fashion, fast, fax, inventory, leadership skills, ledger, managing, marketing strategies, marketing, office, window, payroll, performance reviews, policies, pricing, process improvement, processes, quality, quality assurance, selling, sales, scheduling, seminars, staffing, telephone, phone, upgrading ","
    CUSTOMER CARE REPRESENTATIVE
    Professional Summary
    Skills
    Account reconciliation
    Exceptional organization    		 Billing and collections expert
    Invoice and payment transactions
    Work History
    Customer Care Representative , 06/2013 to 08/2014
    Company Name – City , State
    • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment Addressed and resolved customer product complaints empathetically and professionally Defused volatile customer situations calmly and courteously Gathered and verified all required customer information for tracking purposes Referred unresolved customer grievances to designated departments for further investigation Met or exceeded service and quality standards every review period Maintained detailed administrative and procedural processes to improve accuracy and efficiency while managing a wide variety of customer service and administrative tasks Mastery of customer service management systems and databases Excelled in meeting objectives through use of independent action, prioritization, persistence, and leadership skills Addressed customer service inquiries in a timely and accurate fashion, providing appropriate information while maintaining precise records and a high standard of customer service Managed quality communication, customer support and product representation for each customer Ran reports and supplied data to fulfill customer report requirements Built customer loyalty by resolving complaints, expediting orders, and locating out-of-stock or discontinued items Recommended, selected and helped locate merchandise based on customer needs and desires Communicated all merchandise needs or issues to appropriate departments and supervisors Maintained up-to-date knowledge of company policies regarding service requests, product issues, returns and exchanges, and replacement policies Promptly responded to inquiries from members, staff, and customers via phone, e-mail and fax Maintained detailed administrative and procedural processes to improve accuracy and efficiency while managing wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently Developed effective relationships with other departments, including sales, quality assurance, and service, through clear communication Used humor, a positive attitude, and high standards to encourage and assist customers Participated in extensive classroom and online training seminars Promoted a positive work atmosphere by behaving and communicating in a manner that supported both staff and customers Excelled in meeting objectives through use of independent action, prioritization, persistence, and leadership skills.
    Club Manager , 06/2011 to 03/2013
    Company Name – City , State
    • Contributed to the overall success of the franchise through facility tours for potential new members, explaining promotions, and handling customer concerns and issues Recruited, trained, and supervised staff of 12-15 Coordinated daily operations, addressed and resolved customer complaints Overall accountability for sales and cash management through completion of balance sheets and daily deposit reports Performed daily balancing of transactions: cash and credit deposits; balanced ledger accounts to determine customer growth Surpassed revenue goals in four consecutive quarters Verified new memberships, cancellations, and electronic fund transactions Explained membership contracts while signing new members up and working towards upgrading membership agreements Performed weekly inventory responsibilities in order to process supply orders of merchandise, cleaning, and office supplies Maintained facility and equipment for member base of over 8,000 people Maintained a high level of customer service in a professional manner.
    Customer Service Team Lead , 10/2007 to 06/2010
    Company Name – City , State
    • Assisted customers with account inquiries including questions, concerns, or other issues Collected past due debts on delinquent accounts Set up new customer accounts, including explaining, selling, and bundling services, while entering customer information and scheduling product installation Relayed specific account information to each customer in a courteous and professional manner while maintaining account security and confidentiality Worked to retain customers looking to disconnect or downgrade services Identified staff vacancies and recruited, interviewed and selected qualified applicants to increase employee base to meet ever-changing staffing needs Managed and monitored the daily activities of an average of 18 customer service representatives Routinely prepared evaluations to identify problems and areas for improvement Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase employee and customer satisfaction Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department Generated employee tracking reports each week with regard to hours and benefits Formulated and enforced company policies, procedures and quality assurance measures while training staff on how to improve customer interactions Addressed inquiries from management regarding new-hire activity and ongoing employee relation issues Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met Defused volatile customer situations calmly and courteously Mastery of customer service management systems and databases Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment Resolved service, pricing and technical problems for customers by asking clear and specific questions Prepared reports and communication for senior management and clients Managed high call volume with tact and professionalism Initiated operations improvements to improve overall call center productivity Provided incentive to increase productivity by offering employees awards for best customer service Oversaw call center employees to ensure customer satisfaction goals were consistently met Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates Acted professionally and patiently when addressing negative customer feedback Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly Developed all process controls and metrics for daily management of the Call Center Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information Greeted customers entering the store to ascertain what each customer wanted or needed Described product to customers and accurately explained details and care of merchandise Earned management trust by serving as key holder, responsibly opening and closing store Politely assisted customers in person and via telephone Communicated with vendors regarding back order availability, future inventory and special orders Successfully acquired an average of [number ] new customers per month, generating a [number]% growth in revenue Provided an elevated customer experience to generate a loyal clientele Implemented marketing strategies which resulted in [number]% growth of customer base Recommended, selected and helped locate and obtain out-of-stock product based on customer requests Answered product questions with up-to-date knowledge of sales and store promotions Effectively communicated with and supported sales, marketing and administrative teams on a daily basis Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation Handled daily heavy flow of paperwork and cooperated with Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently Recipient of multiple positive reviews acknowledging dedication to excellent customer service Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
    Education
    Associate of Applied Business Administration : Human Resources, Management Studies, Payroll Records, Accounting, and Business Law , 6 2007
    Trumbull Business College - City , State
    Human Resources, Management Studies, Payroll Records, Accounting, and Business Law
    Skills
    account management, administrative, balance sheets, benefits, Call Center, cash management, closing, contracts, credit, clientele, clients, customer satisfaction, excellent customer service, Customer Service, customer support, databases, e-mail, senior management, fashion, fast, fax, inventory, leadership skills, ledger, managing, marketing strategies, marketing, office, window, payroll, performance reviews, policies, pricing, process improvement, processes, quality, quality assurance, selling, sales, scheduling, seminars, staffing, telephone, phone, upgrading
    ",FITNESS 20024870," INFORMATION TECHNOLOGY (INTERNSHIP) Summary MBA graduate specialized at a Business Management of the industries institution which crosses the fields such as healthcare, and IT to compare the optimal practices between the major players. To obtain an analyst position, utilize professional Skill and Knowledge in business. Preferably in business analyst. Skills Language: Chinese, English and Japanese Professional Skills: Microsoft Office, Excel, Power Point, Word, Outlook, SQL, Adobe Suit, Flash, Photoshop, Illustrator,  3D Max  Others: PHP, Java, C#, Visual Basic, HTML, Cording, Programming, Customer relationship management (CRM) ERP System, RFID, E-Commerce, Electronic Product Code (EPC) Financial Accounting, Human Resources, (HR) Business Marketing, International Trade (Import and Export) App Development SEM, analysis, QMS Statistics, Healthcare. ? Experience July 2014 to September 2014 Company Name City , State Information Technology (Internship) Examined problems between users and systems. Worked at different stations of hospital, including:ER, Registration, Pharmacy, Central Sterile Supplies Department (CSSD), and Medical Supplies store room. September 2013 to December 2015 Company Name City , State Business Analyst Worked with Tourism Bureau to publish ""Taiwan Hot Spring Voucher"" in order to promote Taiwan. Generated 3K followers  in Facebook Fan page within 3 months Built and designed official website. May 2012 to January 2015 Company Name City , State Chief Executive Officer Expand five new business sites, two located at the large- scale department stores in the country Planned for cultural events, including Simple Life Festival in Taipei and Shanghai China. Launched limited edition custom dress with bloggers, created record sales. 100 customer dresses were sold out within 4 hours. Increased sales by 25% in two quarters. September 2011 to June 2013 Company Name City , State Campus Youth E- Service Volunteer Planned summer and winter camps for kids who lack educational resources. Team lead and Recorder Education 2016 Metropolitan State University City , State , USA Business Administration and Management MBA Master of Business Administration (MBA)  International Trade Organizational Behavior Finance and Accounting  GPA 3.7? 2015 National Taipei University of Nursing and Health Science City , State , Taiwan Information Management Bachelor of Science Bachelors of Information Management Information Technology ERP (Enterprise Resource Planning) Recruited to Top 3 Schools based on Academic Achievement  2015 Global Language Institute City , State , USA English English Dialect and Language Excelled in English Write,Read and Speak English Chose to be Graduation Speaker for the Classs GPA 3.4 ","
    INFORMATION TECHNOLOGY (INTERNSHIP)
    Summary
    MBA graduate specialized at a Business Management of the industries institution which crosses the fields such as healthcare, and IT to compare the optimal practices between the major players. To obtain an analyst position, utilize professional Skill and Knowledge in business. Preferably in business analyst.
    Skills
    Language: Chinese, English and Japanese
    Professional Skills:
    • Microsoft Office, Excel, Power Point, Word, Outlook, SQL,
    • Adobe Suit, Flash, Photoshop, Illustrator, 
    • 3D Max 
    • Others: PHP, Java, C#, Visual Basic, HTML, Cording, Programming, Customer relationship management (CRM) ERP System, RFID, E-Commerce, Electronic Product Code (EPC) Financial Accounting, Human Resources, (HR) Business Marketing, International Trade (Import and Export) App Development SEM, analysis, QMS Statistics, Healthcare.
    ?
    Experience
    July 2014 to September 2014
    Company Name City , State Information Technology (Internship)
    Examined problems between users and systems.
    Worked at different stations of hospital, including:ER, Registration, Pharmacy, Central Sterile Supplies Department (CSSD), and Medical Supplies store room.
    September 2013 to December 2015
    Company Name City , State Business Analyst
    Worked with Tourism Bureau to publish ""Taiwan Hot Spring Voucher"" in order to promote Taiwan.
    Generated 3K followers  in Facebook Fan page within 3 months
    Built and designed official website.
    May 2012 to January 2015
    Company Name City , State Chief Executive Officer
    Expand five new business sites, two located at the large- scale department stores in the country
    Planned for cultural events, including Simple Life Festival in Taipei and Shanghai China.
    Launched limited edition custom dress with bloggers, created record sales. 100 customer dresses were sold out within 4 hours.
    Increased sales by 25% in two quarters.
    September 2011 to June 2013
    Company Name City , State Campus Youth E- Service Volunteer
    Planned summer and winter camps for kids who lack educational resources.
    Team lead and Recorder
    Education
    2016
    Metropolitan State University
    City , State , USA     Business Administration and Management
    MBA
    Master of Business Administration (MBA) 
    • International Trade
    • Organizational Behavior
    • Finance and Accounting 
    GPA 3.7?
    2015
    National Taipei University of Nursing and Health Science
    City , State , Taiwan     Information Management
    Bachelor of Science
    Bachelors of Information Management
    • Information Technology
    • ERP (Enterprise Resource Planning)

    Recruited to Top 3 Schools based on Academic Achievement 
    2015
    Global Language Institute
    City , State , USA     English
    English Dialect and Language
    • Excelled in English
    • Write,Read and Speak English

    Chose to be Graduation Speaker for the Classs

    GPA 3.4
    ",INFORMATION-TECHNOLOGY 30968749," LEAD DESIGNER Career Focus An professional with experience in dealing with the optimization of complex processes or systems as well as providing steel framing solutions to residential and commercial applications.Dedicated engineer with excellent technical, analytical and communication skills demonstrated by 4 years of experience.Experienced CAD Drafter with solid knowledge of the practical application of engineering science and technology. Proven ability to manage multiple projects and meet critical deadlines. Skills Certification: Six Sigma, Greenbelt Technical experience with software platforms Software/algorithm design and development Engineering software Software/algorithm design and development Strong presentation skills Process improvement Team player Mechanical design/implementation Visual Basic; Inventor Fusion 2013; Project management Training program implementation Scheduling tools Laboratory evaporators Tube furnaces Synopsys Prime The Mathworks MATLAB Microsoft Visual Basic MS SQL Server 2008 Arena Flow Layouts; and, Time Studies Accomplishments Statistical Analysis Performed data collection and statistical analysis that resulted in sound recommendations that were adopted by department. Testing, Evaluation and Analysis:   Tested equipment to ensure compliance. Analyzed data and provided recommendations which resulted in adoption of new cost-saving equipment. AutoCad Software Utilization   Produced drawings and maintained, archived and retrieved CAD files and drawing documents for the completion of four commercial projects. Document Control   Served as document control specialist to design micro precision apertures, sheet metal enclosures, membrane switches and cabling, while following proper standards. CADD Training   Supervised and trained associate drafters. Organized and delegated projects according to co-workers abilities. Drafting Prepared sheet metal fabrication drawings, modifications and commercial specification drawings in compliance with company's drafting standards. Applied Materials Drafting Standards Prepared sheet metal fabrication drawings, modifications and commercial specification drawings in compliance with industry standards. AutoCad Software Utilization   Produced drawings and maintained, archived and retrieved CAD files and drawing documents for the completion of four commercial projects. Document Control   Served as document control specialist to design micro precision apertures, sheet metal enclosures, membrane switches and cabling, while following proper standards. Project Management   Supervised project production efforts to ensure projects were completed to company standards, on time and within budget constraints. Professional Experience Lead Designer 04/2014 to Current Company Name City , State Managed numerous projects simultaneously within budgetary restrictions.Designed carts, frames, doors, panels, enclosures and brackets using Inventor and AutoCAD.Created mobile and modular custom container structures for variety of applications including storage, offices and mobile labs.Collaborated with engineers and project managers regarding design parameters for client projects.Operated computer-assisted engineering and design software to complete engineering tasks by deadline on an ad hoc basis.Drew sketches to accurate scale showing relation of proposed installations to existing facilities and exact specifications and dimensions. AutoCAD Engineer 08/2013 to 05/2015 Company Name City , State During tenure, contributed to the development of Pride Park, Midlothian High School, Woods Chapel, Galveston Industrial, and Craig LF Partners. Independently Developed new and exciting products such as commercial and residential framework design. Created engineering and shop drawings for roofs and floor layouts, wall panels and trusses, deck designs and blue prints. Worked directly with local architects and contractors by preparing CAD work samples. Played an instrumental role at meetings and presentations; also built study and *presentation models for display. Skills used: AutoCad 3D, Vertex BD, Key Truss 1.184, Steel Smart 7.0, SolidWorks, Blueprints, Shop drawings, Hilti Profis Anchor, Inventor Fusion 2013, Nitro Pro 8, vu 360, Steel View, Key Build Steel. Designed carts, frames, doors, panels, enclosures and brackets using Inventor and AutoCAD.Resolved part and assembly discrepancies.Managed numerous projects simultaneously within budgetary restrictions.Designed carts, frames, doors, panels, enclosures and brackets using Inventor and AutoCAD.Collaborated with engineers and project managers regarding design parameters for client projects.Created mobile and modular custom container structures for variety of applications including storage, offices and mobile labs. Project Engineer 08/2012 to 05/2013 Company Name City , State During tenure, contributed to a $35 Million dollar facility expansion, reduced distance travel by 84% and time by 71%, increased production by 20% and, produced a rate of returAssisted sales force in programming customer requirements and expectations while providing practical solutions.n of approximately 26%. Manufacturing facility layout planning using CAD designs. Created a team project journal, which served as a progress log. Skills used: Flow charts, spaghetti charts; time studies, cost analysis, Pareto's principle, and simulation. Construction Aide 06/2006 to 05/2013 Company Name City , State Designed a plan for a leadership conference for young professionals. Developed budget and sponsorship packages to raise funds. Used Adobe Photoshop to design conference logo, which saved the chamber $3400. Tested and monitored product safety, leading to safer electronic communications products. Education and Training Bachelors of Science : Industrial Engineering May 2013 Louisiana Tech University City , State Industrial Engineering Member of I.I.E Club Advanced coursework in Industrial Engineering Affiliations Alpha Phi Alpha National Society of Professional Engineers (NSPE) Skills Adobe Photoshop, AutoCAD 3, Blueprints, budget, CAD, charts, cost analysis, funds, layout, leadership, Lingo, logo, MathCAD, meetings, Excel, MS Office, Power Point, Word, MiniTab, presentations, progress, simulation, Six Sigma, SolidWorks, Vertex, View, Visual Basic ","
    LEAD DESIGNER
    Career Focus

    An professional with experience in dealing with the optimization of complex processes or systems as well as providing steel framing solutions to residential and commercial applications.Dedicated engineer with excellent technical, analytical and communication skills demonstrated by 4 years of experience.Experienced CAD Drafter with solid knowledge of the practical application of engineering science and technology. Proven ability to manage multiple projects and meet critical deadlines.

    Skills

    Certification: Six Sigma, Greenbelt

    Technical experience with software platforms

    Software/algorithm design and development

    Engineering software

    Software/algorithm design and development

    Strong presentation skills

    Process improvement

    Team player

    Mechanical design/implementation

    Visual Basic; Inventor Fusion 2013;


    • Project management
    • Training program implementation
    • Scheduling tools
    • Laboratory evaporators
    • Tube furnaces
    • Synopsys Prime
    • The Mathworks MATLAB
    • Microsoft Visual Basic
    • MS SQL Server 2008
    • Arena
    • Flow Layouts; and, Time Studies
    Accomplishments

    Statistical Analysis

    • Performed data collection and statistical analysis that resulted in sound recommendations that were adopted by department.

    Testing, Evaluation and Analysis:  

    • Tested equipment to ensure compliance.
    • Analyzed data and provided recommendations which resulted in adoption of new cost-saving equipment.

    AutoCad Software Utilization  

    • Produced drawings and maintained, archived and retrieved CAD files and drawing documents for the completion of four commercial projects.

    Document Control  

    • Served as document control specialist to design micro precision apertures, sheet metal enclosures, membrane switches and cabling, while following proper standards.

    CADD Training  

    • Supervised and trained associate drafters.
    • Organized and delegated projects according to co-workers abilities.
    • Drafting
    • Prepared sheet metal fabrication drawings, modifications and commercial specification drawings in compliance with company's drafting standards.
    • Applied Materials Drafting Standards
    • Prepared sheet metal fabrication drawings, modifications and commercial specification drawings in compliance with industry standards.

    AutoCad Software Utilization  

    • Produced drawings and maintained, archived and retrieved CAD files and drawing documents for the completion of four commercial projects.

    Document Control  

    • Served as document control specialist to design micro precision apertures, sheet metal enclosures, membrane switches and cabling, while following proper standards.

    Project Management  

    • Supervised project production efforts to ensure projects were completed to company standards, on time and within budget constraints.

    Professional Experience
    Lead Designer 04/2014 to Current Company Name City , State

    Managed numerous projects simultaneously within budgetary restrictions.Designed carts, frames, doors, panels, enclosures and brackets using Inventor and AutoCAD.Created mobile and modular custom container structures for variety of applications including storage, offices and mobile labs.Collaborated with engineers and project managers regarding design parameters for client projects.Operated computer-assisted engineering and design software to complete engineering tasks by deadline on an ad hoc basis.Drew sketches to accurate scale showing relation of proposed installations to existing facilities and exact specifications and dimensions.
    AutoCAD Engineer 08/2013 to 05/2015 Company Name City , State
    • During tenure, contributed to the development of Pride Park, Midlothian High School, Woods Chapel, Galveston Industrial, and Craig LF Partners.
    • Independently Developed new and exciting products such as commercial and residential framework design.
    • Created engineering and shop drawings for roofs and floor layouts, wall panels and trusses, deck designs and blue prints.
    • Worked directly with local architects and contractors by preparing CAD work samples.
    • Played an instrumental role at meetings and presentations; also built study and *presentation models for display.
    • Skills used: AutoCad 3D, Vertex BD, Key Truss 1.184, Steel Smart 7.0, SolidWorks, Blueprints, Shop drawings, Hilti Profis Anchor, Inventor Fusion 2013, Nitro Pro 8, vu 360, Steel View, Key Build Steel.

    Designed carts, frames, doors, panels, enclosures and brackets using Inventor and AutoCAD.Resolved part and assembly discrepancies.Managed numerous projects simultaneously within budgetary restrictions.Designed carts, frames, doors, panels, enclosures and brackets using Inventor and AutoCAD.Collaborated with engineers and project managers regarding design parameters for client projects.Created mobile and modular custom container structures for variety of applications including storage, offices and mobile labs.
    Project Engineer 08/2012 to 05/2013 Company Name City , State
    • During tenure, contributed to a $35 Million dollar facility expansion, reduced distance travel by 84% and time by 71%, increased production by 20% and, produced a rate of returAssisted sales force in programming customer requirements and expectations while providing practical solutions.n of approximately 26%.
    • Manufacturing facility layout planning using CAD designs.
    • Created a team project journal, which served as a progress log.
    • Skills used: Flow charts, spaghetti charts; time studies, cost analysis, Pareto's principle, and simulation.
    Construction Aide 06/2006 to 05/2013 Company Name City , State
    • Designed a plan for a leadership conference for young professionals.
    • Developed budget and sponsorship packages to raise funds.
    • Used Adobe Photoshop to design conference logo, which saved the chamber $3400.
    • Tested and monitored product safety, leading to safer electronic communications products.
    Education and Training
    Bachelors of Science : Industrial Engineering May 2013 Louisiana Tech University City , State

    Industrial Engineering

    Member of I.I.E Club

    Advanced coursework in Industrial Engineering
    Affiliations

    Alpha Phi Alpha

    National Society of Professional Engineers (NSPE)

    Skills

    Adobe Photoshop, AutoCAD 3, Blueprints, budget, CAD, charts, cost analysis, funds, layout, leadership, Lingo, logo, MathCAD, meetings, Excel, MS Office, Power Point, Word, MiniTab, presentations, progress, simulation, Six Sigma, SolidWorks, Vertex, View, Visual Basic

    ",DESIGNER 74552449," BANKING Summary Hands-on, client-oriented banking professional who implements creative investment strategies and is dedicated to continuous improvement. Entry level banking focused on applying excellent research skills and writing ability to a position in business management.Enthusiastic business major with excellent communication skills and strong motivation to succeed. Highlights Cash handling Financial analysis MS Excel expert Analytical Financial reporting Loan operations Managing multiple priorities Identifying risks Spanish speaking MS Office proficiency Team leadership Excellent communication skills Strong lead development skills Business negotiation Accomplishments Client Interface   Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development. Experience Company Name City , State Banking 11/2016 Opened new customer accounts, including checking, savings and lines of credit.Balanced daily cash deposits and bank vault inventory with a zero error rate.Processed cash withdrawals.Researched and resolved customer issues on personal savings, checking and lines of credit accounts.Delivered prompt, accurate and excellent customer service.Researched banking guidelines and statutory requirements to stay updated on new laws and applications. Company Name City , State Banking Employee 05/2014 to 08/2015 Opened new customer accounts, including checking, savings and lines of credit.Balanced daily cash deposits and bank vault inventory with a zero error rate.Processed cash withdrawals.Researched and resolved customer issues on personal savings, checking and lines of credit accounts.Delivered prompt, accurate and excellent customer service.Researched banking guidelines and statutory requirements to stay updated on new laws and applications. Company Name City , State Intern 06/2013 to 09/2013 Managing and editing the companys online area and the educative software (Moodle). Developing and preparing accounting, statistics and Office subject papers (Word, Excel,PowerPoint). Company Name City , State Banking intern 06/2012 to 09/2012 Opened new customer accounts, including checking, savings and lines of credit.Balanced daily cash deposits and bank vault inventory with a zero error rate.Processed cash withdrawals.Researched and resolved customer issues on personal savings, checking and lines of credit accounts.Delivered prompt, accurate and excellent customer service.Researched banking guidelines and statutory requirements to stay updated on new laws and applications. Education Master of Science : International Trade 2014 Universidad Carlos III de Madrid , City , State , Spain International Trade Policies, international trade laws,. Bachelor of Science : Business Administration and Direction 2013 Universidad Pública de Navarra , City , State , Spain Skills Sales Software: Salesforce.com, TapScan Public Relations Software: Bacon's Mediasource, Factiva Desktop Publishing Software: Photoshop, Illustrator, HTML ","
    BANKING
    Summary

    Hands-on, client-oriented banking professional who implements creative investment strategies and is dedicated to continuous improvement.

    Entry level banking focused on applying excellent research skills and writing ability to a position in business management.Enthusiastic business major with excellent communication skills and strong motivation to succeed.

    Highlights
    • Cash handling
    • Financial analysis
    • MS Excel expert
    • Analytical
    • Financial reporting
    • Loan operations
    • Managing multiple priorities
    • Identifying risks
    • Spanish speaking
    • MS Office proficiency
    • Team leadership
    • Excellent communication skills
    • Strong lead development skills
    • Business negotiation
    Accomplishments

    Client Interface  

    • Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development.

    Experience
    Company Name City , State Banking 11/2016

    Opened new customer accounts, including checking, savings and lines of credit.Balanced daily cash deposits and bank vault inventory with a zero error rate.Processed cash withdrawals.Researched and resolved customer issues on personal savings, checking and lines of credit accounts.Delivered prompt, accurate and excellent customer service.Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
    Company Name City , State Banking Employee 05/2014 to 08/2015

    Opened new customer accounts, including checking, savings and lines of credit.Balanced daily cash deposits and bank vault inventory with a zero error rate.Processed cash withdrawals.Researched and resolved customer issues on personal savings, checking and lines of credit accounts.Delivered prompt, accurate and excellent customer service.Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
    Company Name City , State Intern 06/2013 to 09/2013

    Managing and editing the companys online area and the educative software (Moodle). Developing and preparing accounting, statistics and Office subject papers (Word, Excel,PowerPoint).
    Company Name City , State Banking intern 06/2012 to 09/2012

    Opened new customer accounts, including checking, savings and lines of credit.Balanced daily cash deposits and bank vault inventory with a zero error rate.Processed cash withdrawals.Researched and resolved customer issues on personal savings, checking and lines of credit accounts.Delivered prompt, accurate and excellent customer service.Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
    Education
    Master of Science : International Trade 2014 Universidad Carlos III de Madrid , City , State , Spain

    International Trade Policies, international trade laws,.
    Bachelor of Science : Business Administration and Direction 2013 Universidad Pública de Navarra , City , State , Spain
    Skills
    • Sales Software: Salesforce.com, TapScan
    • Public Relations Software: Bacon's Mediasource, Factiva
    • Desktop Publishing Software: Photoshop, Illustrator, HTML

    ",BANKING 81588968," SUPERINTENDENT II Summary Solutions-focused, versatile management professional offering a comprehensive background supporting U.S. military operations in roles of increasing responsibility during a 20-year career in the US NAVY. Effective communicator who quickly masters new roles and technologies to achieve positive results. Highlights Microsoft Office Suite (Word, Excel, Outlook, Project); - -Ability to speak effectively before others in and outside the organization Accomplishments Received Global War on Terrorism Service Medal.Maintained 100% accountability of a large section of equipment worth over $6 Million during multiple overseas deployments. Personally responsible for over $10 million of command equipment with no deficiencies, losses or damages. Experience Superintendent II November 2010 to October 2015 Company Name － City , State Initiator in Safety, and ensures team compliance with all Company and OSHA regulated safety requirements and standards. Utilize and ensures compliance with the Project Planning Policy per direction of Assigned Program Manager. Communicate contract requirements, specifications and customer expectations to all departments to ensure incorporation into the Project plan. Analyze schedule information providing progress and forecasts to Management; Identifies variances to project plan that may need immediate Management attention. Identify and obtains written approval for contract change orders. Develop and implement project/production schedules and other resource planning documents. Disseminate work packages and work authorizations, prints and other pertinent project information. Plan, organize, and coordinate resources as a delegate of the projects Program Manager within all phases of ship repair, conversion, and fabrication. Monitor and verify job progress and expenditures. Interface with Supply Chain, Estimating, Quality Assurance, and Crafts to ensure work is accomplished in accordance with the Project Plan. Act as liaison between owners, crafts and other regulatory bodies. Initiate and build collaborative professional relationships with internal and external customers. Aviation Ordnanceman First Class March 2003 to April 2006 Company Name － City , State 40 hours per Week; Materials Handler; $40,000 per Annum; last promoted 12/2006; permanent employee; not on a temporary promotion; Navy Munitions Command CONUS East Division, 255 Ironmonger Road Norfolk VA 23511; Fletcher Saffell , (757)443-0827 ; may contact supervisor. Managed and trained 55 personnel in all aspects of ordnance operation, receipt, issue, stowage, loading, downloading, transship and inventory control of all material handing operation in a safe, efficient and cost effective environment. Excellent planner and organizer: Directly responsible for the safe upload and download of 200 trucks, three Battle Groups and two Amphibious Groups with over 10,000 ton of ordnance per week in support of Operations. The catalyst behind the wall to wall inventory of 43 magazines containing over 500 line items of ammunition material, managing the documentation and correction of all discrepancies for the inventory sampling program. In charge of 10 high risk magazines, received zero discrepancies in the 2005 Explosive Safety Inspection. Unparalleled professional knowledge and management skills: Instrumental in the command re-organization and standup of new Ordnance Handling Department. Manage and train 110 personnel in the handling, issuing and transshipment of ammunition material. Serve as Transport Management Assistant with emphasis on ensuring that all incoming and outgoing material was accounted for. Also, verified that all proper papers and documentation was processed for shipment or general cargo and code on government bills of landing (GBL), commercial bills of landing (CBL) or manifests. Unitize, palletize, package, marks and labels in accordance with standard safety, material movement and packing procedures and requirements have met in preparation for final inspection. Provided all request support for all branches of military and Department of Defense personnel. Aviation Ordnanceman First Class April 1999 to May 2004 Company Name － City , State 40 hours per Week; Aviation Ordnance man; $40,000 per Annum; last promoted Not Specified; permanent employee; not on a temporary promotion; USS DWIGHT D. EISENHOWER, MICHEAL WATTS , UNKNOWN ; may contact supervisor. Directly supervised over 8 personnel in the breakout, strike up, and stowage of conventional forward firing and precision guided weapons resulting in 100 percent mission success. Efficiently pre-staged, assembled, dissembled and transferred over 300,000 pounds of ammunition and 19 air-to air missiles. Updated MAPA C daily for inventory and accountability of ordnance materials used in preparation to support ships and squadrons daily flight schedule. Conducted weekly tag-out audits over 200 danger tags and assisted managing ship's force work permits and work packages. Trained and qualified over 200 shipboard personnel to properly operate the 9m pistol, 12 gauge shotguns, M-14, M-16 rifle and the M-60 machine gun in support of increased shipboard security measures. March 1996 to April 1999 40 hours per Week; Aviation Ordnance man; $30,000 per Annum; last promoted Not Specified; permanent employee; not on a temporary promotion; Navy munitions Command CONUS East Division , 255 Ironmonger Road Norfolk Va. 23511; Carol Green , (757)443-0800 ; may contact supervisor. Transship and inventory control of all material handing operation in a safe, efficient and cost effective environment. Excellent planner and organizer: Directly responsible for the safe upload and download of200 trucks, three Battle Groups and two Amphibious Groups with over 10,000 ton of ordnance per week in support of Operations. The catalyst behind the wall to wall inventory of 43 magazines containing over 500 line items of ammunition material, managing the documentation and correction of all discrepancies for the inventory sampling program. In charge of 10 high risk magazines. Semi-Tractor trailer driver in support of over 5 different line items to/from tenant commands worth over $200 million. Also, verified that all proper papers and documentation was processed for shipment or general cargo and code on government bills of landing (GBL), commercial bills of landing (CBL) or manifests. Unitize, palletize, package, marks and labels in accordance with standard safety, material movement and packing procedures and requirements have met in preparation for final inspection. Provided all request support for all branches of military and Department of Defense personnel. Education High School Diploma : Air Conditioning and Refrigerant , 1990 Georgetown High School － City , State GPA: GPA: 3.5 Air Conditioning and Refrigerant GPA: 3.5 Semester Hours Professional Affiliations Safety Programs Afloat #A-493-2099 NEC Norfolk 10-07 Forklift #J-690-0068 Semi Tractor Driver 26001 LBS and UP 03-06 Magazine Sprinkler Operator & Maintenance CIN(K-041-2048)03-95 SSET (K-830-2213) Shipboard Air Launched Weapons Supervisors (C-646-3103) PROFESSIONAL RATINGS, AWARDS, AND RECOGNITIONS None Specified Skills accounting, blueprint, budgeting, budgets, business correspondence, C, Computer knowledge, conversion, draw, clients, customer satisfaction, direction, documentation, Estimating, firing, government, government regulations, Inspection, inventory, inventory control, management skills, managing, Materials, Excel, Microsoft Office Suite, Outlook, Word, weapons, Navy, organizer, personnel, progress, Project Planning, promotion, Quality Assurance, read, Safety, supervisor, Supply Chain, written ","
    SUPERINTENDENT II
    Summary

    Solutions-focused, versatile management professional offering a comprehensive background supporting U.S. military operations in roles of increasing responsibility during a 20-year career in the US NAVY. Effective communicator who quickly masters new roles and technologies to achieve positive results.

    Highlights
    Microsoft Office Suite (Word, Excel, Outlook, Project); - -Ability to speak effectively before others in and outside the organization
    Accomplishments

    Received Global War on Terrorism Service Medal.Maintained 100% accountability of a large section of equipment worth over $6 Million during multiple overseas deployments.

    Personally responsible for over $10 million of command equipment with no deficiencies, losses or damages.

    Experience
    Superintendent II
    November 2010 to October 2015     Company Name － City , State
    • Initiator in Safety, and ensures team compliance with all Company and OSHA regulated safety requirements and standards.
    • Utilize and ensures compliance with the Project Planning Policy per direction of Assigned Program Manager.
    • Communicate contract requirements, specifications and customer expectations to all departments to ensure incorporation into the Project plan.
    • Analyze schedule information providing progress and forecasts to Management; Identifies variances to project plan that may need immediate Management attention.
    • Identify and obtains written approval for contract change orders.
    • Develop and implement project/production schedules and other resource planning documents.
    • Disseminate work packages and work authorizations, prints and other pertinent project information.
    • Plan, organize, and coordinate resources as a delegate of the projects Program Manager within all phases of ship repair, conversion, and fabrication.
    • Monitor and verify job progress and expenditures.
    • Interface with Supply Chain, Estimating, Quality Assurance, and Crafts to ensure work is accomplished in accordance with the Project Plan.
    • Act as liaison between owners, crafts and other regulatory bodies.
    • Initiate and build collaborative professional relationships with internal and external customers.
    Aviation Ordnanceman First Class
    March 2003 to April 2006     Company Name － City , State
    • 40 hours per Week; Materials Handler; $40,000 per Annum; last promoted 12/2006; permanent employee; not on a temporary promotion; Navy Munitions Command CONUS East Division, 255 Ironmonger Road Norfolk VA 23511; Fletcher Saffell , (757)443-0827 ; may contact supervisor.
    • Managed and trained 55 personnel in all aspects of ordnance operation, receipt, issue, stowage, loading, downloading, transship and inventory control of all material handing operation in a safe, efficient and cost effective environment.
    • Excellent planner and organizer: Directly responsible for the safe upload and download of 200 trucks, three Battle Groups and two Amphibious Groups with over 10,000 ton of ordnance per week in support of Operations.
    • The catalyst behind the wall to wall inventory of 43 magazines containing over 500 line items of ammunition material, managing the documentation and correction of all discrepancies for the inventory sampling program.
    • In charge of 10 high risk magazines, received zero discrepancies in the 2005 Explosive Safety Inspection.
    • Unparalleled professional knowledge and management skills: Instrumental in the command re-organization and standup of new Ordnance Handling Department.
    • Manage and train 110 personnel in the handling, issuing and transshipment of ammunition material.
    • Serve as Transport Management Assistant with emphasis on ensuring that all incoming and outgoing material was accounted for.
    • Also, verified that all proper papers and documentation was processed for shipment or general cargo and code on government bills of landing (GBL), commercial bills of landing (CBL) or manifests.
    • Unitize, palletize, package, marks and labels in accordance with standard safety, material movement and packing procedures and requirements have met in preparation for final inspection.
    • Provided all request support for all branches of military and Department of Defense personnel.
    Aviation Ordnanceman First Class
    April 1999 to May 2004     Company Name － City , State
    • 40 hours per Week; Aviation Ordnance man; $40,000 per Annum; last promoted Not Specified; permanent employee; not on a temporary promotion; USS DWIGHT D.
    • EISENHOWER, MICHEAL WATTS , UNKNOWN ; may contact supervisor.
    • Directly supervised over 8 personnel in the breakout, strike up, and stowage of conventional forward firing and precision guided weapons resulting in 100 percent mission success.
    • Efficiently pre-staged, assembled, dissembled and transferred over 300,000 pounds of ammunition and 19 air-to air missiles.
    • Updated MAPA C daily for inventory and accountability of ordnance materials used in preparation to support ships and squadrons daily flight schedule.
    • Conducted weekly tag-out audits over 200 danger tags and assisted managing ship's force work permits and work packages.
    • Trained and qualified over 200 shipboard personnel to properly operate the 9m pistol, 12 gauge shotguns, M-14, M-16 rifle and the M-60 machine gun in support of increased shipboard security measures.
    March 1996 to April 1999
    • 40 hours per Week; Aviation Ordnance man; $30,000 per Annum; last promoted Not Specified; permanent employee; not on a temporary promotion; Navy munitions Command CONUS East Division , 255 Ironmonger Road Norfolk Va.
    • 23511; Carol Green , (757)443-0800 ; may contact supervisor.
    • Transship and inventory control of all material handing operation in a safe, efficient and cost effective environment.
    • Excellent planner and organizer: Directly responsible for the safe upload and download of200 trucks, three Battle Groups and two Amphibious Groups with over 10,000 ton of ordnance per week in support of Operations.
    • The catalyst behind the wall to wall inventory of 43 magazines containing over 500 line items of ammunition material, managing the documentation and correction of all discrepancies for the inventory sampling program.
    • In charge of 10 high risk magazines.
    • Semi-Tractor trailer driver in support of over 5 different line items to/from tenant commands worth over $200 million.
    • Also, verified that all proper papers and documentation was processed for shipment or general cargo and code on government bills of landing (GBL), commercial bills of landing (CBL) or manifests.
    • Unitize, palletize, package, marks and labels in accordance with standard safety, material movement and packing procedures and requirements have met in preparation for final inspection.
    • Provided all request support for all branches of military and Department of Defense personnel.
    Education
    High School Diploma : Air Conditioning and Refrigerant , 1990 Georgetown High School － City , State GPA: GPA: 3.5 Air Conditioning and Refrigerant GPA: 3.5 Semester Hours
    Professional Affiliations
    Safety Programs Afloat #A-493-2099 NEC Norfolk 10-07 Forklift #J-690-0068 Semi Tractor Driver 26001 LBS and UP 03-06 Magazine Sprinkler Operator & Maintenance CIN(K-041-2048)03-95 SSET (K-830-2213) Shipboard Air Launched Weapons Supervisors (C-646-3103) PROFESSIONAL RATINGS, AWARDS, AND RECOGNITIONS None Specified
    Skills
    accounting, blueprint, budgeting, budgets, business correspondence, C, Computer knowledge, conversion, draw, clients, customer satisfaction, direction, documentation, Estimating, firing, government, government regulations, Inspection, inventory, inventory control, management skills, managing, Materials, Excel, Microsoft Office Suite, Outlook, Word, weapons, Navy, organizer, personnel, progress, Project Planning, promotion, Quality Assurance, read, Safety, supervisor, Supply Chain, written
    ",AVIATION 33023370," OWNER/ FABRICATOR/ WELDER Experience Owner/ Fabricator/ Welder October 2017 to Current Company Name － City , State Design, Plan, Construct, and market various type of welding projects for purchase such as Gate, Panels, Cattle Guards, Horse shoe art, and Home Décor. Furniture and Antique restoration. Farm equipment repair. Mobile welding. Heavy Equipment Operator August 2017 to October 2017 Company Name － City , State Operated Track hoe to excavate Live Gas lines from Atlanta GA to Chattanooga TN at marked PIs in order to test pipe density for Anomalies on the 24"" Northwestern Georgia expansion project. Lowered in pipe, coordinating with other operators to complete Tie-ends on Mountain. side. Project was ended due to Smart Pig coming apart inside the pipe. Owner/ Fabricator/ Welder April 2016 to August 2017 Company Name － City , State Design, Plan, Construct, and market various type of welding projects for purchase such as Gate, Panels, Cattle Guards, Horse shoe art, and Home Décor. Furniture and Antique restoration Farm equipment repair Mobile welding. Construction Superintendent May 2013 to April 2016 Company Name － City , State Mentored, coached and trained 120 team members. Recruited, hired and trained 107 new employees for construction of pipelines and Comingle Facilities and compressor stations in the Maverick Shale in South Texas. Built and maintained quick response oil and salt water spill clean up and remediation crew, which won the rapid emergency response team for Anadarko Oil and gas Identified inefficiencies and made recommendations for process improvements. Planned and delegated daily operations including New installation crews, Maintenance roustabouts, Mechanics, Operators, welders, and haul drivers Maintained a fleet of 24 roustabout trucks, 3 heavy haul trucks, 3 water trucks, 1 Kill Truck, and 4 pull trucks attended daily Consultant meetings at Anadarko, Chesapeake, EP, and stonegate to receive work schedule and planned vessel change outs and new projects Attended Bid Meetings on all new projects that were not T&M then estimated and submitted Bid quotes Conduct daily Tailgate meetings and presented monthly Safety meeting power points over saw all daily operations. Laid off after reduction in workforce for Anadarko Petroleum due to oil prices. Construction Foreman July 2011 to May 2013 Company Name － City , State Mentored junior team members, providing guidance on proper techniques and safety. Received Daily duties from operations manger then delegated specific jobs out to special crews inspected all work complete by Smith Crews and submitted daily reports to consultants and operations manager using Excel, Word, and Outlook Enforced all company policies and safety regulations Filled out all proper permits prior to work beginning ie. JSEA, Hotwork, Gas Monitoring, Trenching and Excavation permits, Lock Out Tag Out, Transfer Sheets, Hot Tap Permits, and confined space permits before any work started Hauled equipment such as backhoes, Skid steers, Roller, Pipe, with pull Truck Operated Track hoe Back hoe, Dozer, Roller, Maintainer, Trencher Man Lift. and Forklift to dig ditch, Expose existing live lines, remove contaminated soil. Build or blade roads and spread limestone. Superintendent Welders Helper/Operator October 2008 to July 2011 Company Name － City , State Assisted Welder to cut, fit, prep and weld out fabrication for tank batteries and facilities Cut, Buff, and grind bevels and bead on main line to install mainline Pig Launchers and receivers Helped welder and crew prep pipe and fittings for tie ends and Hot Taps Throw Skids, sand bags, install silt fence, run water pumps, clean tracks, Spot for operators, string pipe, Spacing crew, Locate lines any work needing to be done throughout the day was able to operate on and off until they let me stay on machinery. Accomplishments High school diploma Had to drop school due to Finances, Master Welder 2008 Tulsa Welding School & Technology Center Tulsa , OK, United States Was top welder 4 out of5 Phase completed Before having to drop out of School and go to work because I did not qualify for financial aid. Dropped out October 8th and started work as a welders helper October 10th. Education High School Diploma : General ED , 2008 Midland High school － City , State General ED Coursework in Arc and MIG Welding Summary My objective is to be employed in a career where I can use the skills I have acquired from almost 8 years of experience in the oil and gas industry to benefit my company as well as myself. Holding positions in all aspects of the industry from just starting out as a Labor Hand on the Right of way to working my way up the ladder to Construction Superintendent, being responsible for two Different yards including 120 employees and 200 pieces of equipment in South Texas, leading crews in the construction and Maintenance of Pipelines, Substations, Comingle Production Separation facilities, Compressor Stations, De-Hi pads, Hot Taps, and spill remediation. Meanwhile, making sure all projects are completed in a safe and timely manner to be both cost affective and ensure everyone goes home safe at the end of every day. Affiliations Member of FFA Held office as President, Vice President, Secretary, Treasure and sentinel Member of 4H Held office as President, Vice President, Secretary, Treasure Member of Livestock judging team Member of Basketball team Skills Blueprint, Building codes, equipment repair, first Aid, Forklift, Invoicing, weld, Welder, welders, Welding ","
    OWNER/ FABRICATOR/ WELDER
    Experience
    Owner/ Fabricator/ Welder
    October 2017 to Current     Company Name － City , State
    • Design, Plan, Construct, and market various type of welding projects for purchase such as Gate, Panels, Cattle Guards, Horse shoe art, and Home Décor.
    • Furniture and Antique restoration.
    • Farm equipment repair.
    • Mobile welding.
    Heavy Equipment Operator
    August 2017 to October 2017     Company Name － City , State
    • Operated Track hoe to excavate Live Gas lines from Atlanta GA to Chattanooga TN at marked PIs in order to test pipe density for Anomalies on the 24"" Northwestern Georgia expansion project.
    • Lowered in pipe, coordinating with other operators to complete Tie-ends on Mountain.
    • side.
    • Project was ended due to Smart Pig coming apart inside the pipe.
    Owner/ Fabricator/ Welder
    April 2016 to August 2017     Company Name － City , State
    • Design, Plan, Construct, and market various type of welding projects for purchase such as Gate, Panels, Cattle Guards, Horse shoe art, and Home Décor.
    • Furniture and Antique restoration Farm equipment repair Mobile welding.
    Construction Superintendent
    May 2013 to April 2016     Company Name － City , State
    • Mentored, coached and trained 120 team members.
    • Recruited, hired and trained 107 new employees for construction of pipelines and Comingle Facilities and compressor stations in the Maverick Shale in South Texas.
    • Built and maintained quick response oil and salt water spill clean up and remediation crew, which won the rapid emergency response team for Anadarko Oil and gas Identified inefficiencies and made recommendations for process improvements.
    • Planned and delegated daily operations including New installation crews, Maintenance roustabouts, Mechanics, Operators, welders, and haul drivers Maintained a fleet of 24 roustabout trucks, 3 heavy haul trucks, 3 water trucks, 1 Kill Truck, and 4 pull trucks attended daily Consultant meetings at Anadarko, Chesapeake, EP, and stonegate to receive work schedule and planned vessel change outs and new projects Attended Bid Meetings on all new projects that were not T&M then estimated and submitted Bid quotes Conduct daily Tailgate meetings and presented monthly Safety meeting power points over saw all daily operations.
    • Laid off after reduction in workforce for Anadarko Petroleum due to oil prices.
    Construction Foreman
    July 2011 to May 2013     Company Name － City , State
    • Mentored junior team members, providing guidance on proper techniques and safety.
    • Received Daily duties from operations manger then delegated specific jobs out to special crews inspected all work complete by Smith Crews and submitted daily reports to consultants and operations manager using Excel, Word, and Outlook Enforced all company policies and safety regulations Filled out all proper permits prior to work beginning ie.
    • JSEA, Hotwork, Gas Monitoring, Trenching and Excavation permits, Lock Out Tag Out, Transfer Sheets, Hot Tap Permits, and confined space permits before any work started Hauled equipment such as backhoes, Skid steers, Roller, Pipe, with pull Truck Operated Track hoe Back hoe, Dozer, Roller, Maintainer, Trencher Man Lift.
    • and Forklift to dig ditch, Expose existing live lines, remove contaminated soil.
    • Build or blade roads and spread limestone.
    Superintendent Welders Helper/Operator
    October 2008 to July 2011     Company Name － City , State
    • Assisted Welder to cut, fit, prep and weld out fabrication for tank batteries and facilities Cut, Buff, and grind bevels and bead on main line to install mainline Pig Launchers and receivers Helped welder and crew prep pipe and fittings for tie ends and Hot Taps Throw Skids, sand bags, install silt fence, run water pumps, clean tracks, Spot for operators, string pipe, Spacing crew, Locate lines any work needing to be done throughout the day was able to operate on and off until they let me stay on machinery.
    Accomplishments
    • High school diploma Had to drop school due to Finances, Master Welder 2008 Tulsa Welding School & Technology Center Tulsa , OK, United States Was top welder 4 out of5 Phase completed Before having to drop out of School and go to work because I did not qualify for financial aid.
    • Dropped out October 8th and started work as a welders helper October 10th.
    Education
    High School Diploma : General ED , 2008 Midland High school － City , State General ED
    Coursework in Arc and MIG Welding
    Summary
    My objective is to be employed in a career where I can use the skills I have acquired from almost 8 years of experience in the oil and gas industry to benefit my company as well as myself. Holding positions in all aspects of the industry from just starting out as a Labor Hand on the Right of way to working my way up the ladder to Construction Superintendent, being responsible for two Different yards including 120 employees and 200 pieces of equipment in South Texas, leading crews in the construction and Maintenance of Pipelines, Substations, Comingle Production Separation facilities, Compressor Stations, De-Hi pads, Hot Taps, and spill remediation. Meanwhile, making sure all projects are completed in a safe and timely manner to be both cost affective and ensure everyone goes home safe at the end of every day.
    Affiliations
    Member of FFA Held office as President, Vice President, Secretary, Treasure and sentinel Member of 4H Held office as President, Vice President, Secretary, Treasure Member of Livestock judging team Member of Basketball team
    Skills
    Blueprint, Building codes, equipment repair, first Aid, Forklift, Invoicing, weld, Welder, welders, Welding
    ",CONSTRUCTION 35971546," CONSTRUCTION INSPECTOR Professional Summary Result-Driven Certified Construction Manager in Training with over 2 years of significant and progressive experience in construction industry. Proven track record in ensuring project deliverables are brought to market in a timely manner. *Strong team leader with proven managerial experience and skills cross functional terms including Subcontractors, Vendors and Suppliers. *Effective problem solver and decision making skills, exceptional commitment to quality and customer satisfaction. Excellent presentation/ Communication, negotiation and persuasion skills. Core Qualifications Primavera P6 Digitizer Site safety/OSHA compliance Microsoft Project Plan Swift 9 QA/QC/Field Engineering AutoCAD Revit (BIM) Micro station V8i Microsoft office Report Writing Interpersonal/Communication Experience Construction Inspector November 2015 to Current Company Name － City , State Provided quality assurance services by performing on-site inspections of material and workmanship as well as performed material testing in accordance to the American Society for Testing and Material (ASTM) manuals for reinforcing bars as well as concrete. Performed inspections on epoxy Anchor/Dowels and concrete field technician duties (Slump test, Temperature, Air content and Concrete sampling). Tested and inspected construction material, placement and foundation work. Performed reinforcing steel inspections to ensure rebar meets requirements of approved drawings. Performed in-place density tests on various types of soil to determine compaction and moisture content. Established onsite solutions to unforeseen issues found in the field. Performed proctor, sieve and compressive strength tests with senior technician in laboratory. Performed timely inspections reports to engineers and project manager to ensure work meets requirements set by the proper design authority for each specific project. Project Engineer May 2015 to October 2015 Company Name － City , State Processed, tracked, and distributed submittals and RFIs. Managed document control process, including change order, subcontractor billings, field production tracking, purchasing, and contract administration. Coordinated project close-out documentation, including deficiency, warranties, maintenance and final payments. Assisted with documentation of accidents, safety violations, unsafe conditions and activities. Conducted quality control inspections of completed work. Processed vendor invoices, reconciled all monthly subcontractor progress billings, and managed jobsite office. Performed quantity take-offs derived from a thorough understanding of plans and specifications using Digitizer. Negotiated and tracked subcontractor contracts, agreements, change orders and insurance. Prepared project schedule in primavera at determined intervals to ensure jobs are being completed on time. Monitored project progress and performed variance analysis in comparison with baseline schedule. Produced significant cost savings, potential cost avoidance, and preventive problem solving through numerous cost saving ideas, suggestions and recommendations. Ensured equipment and material were in accordance with contract drawings and specifications by monitoring and coordinating construction activities. Ensured site safety through comprehensive review of subcontractor safety program. Facilitated communication between the owner and contractor to ensure construction projects were completed on time and within budget. Traffic Engineer January 2013 to April 2013 Company Name － City As a traffic engineer was involved in collection and appraisal of data reports, surveys and investigations, conducting various traffic survey analysis and report making. The main objective of this study is to check the feasibility of Outer Ring Road (ORR) from Shamirpet to Keesara and come up with investment proposal based on future travel demands that would attempt to improve the traffic scenario in the city of Hyderabad. The study include current traffic and transport situation, projecting likely growth in next 20 years and recommendation with regard to new roads and flyovers. Conducted traffic studies, classified traffic volume count, intersection volume count, willingness-to-pay, origin-destination and axle load surveys. Analyzed traffic volume count data, average daily traffic (ADT), Annual Average daily traffic (AADT), O-D matrix, growth rate, traffic demand for normal, diverted and generated traffic projection and calculation of vehicle damage factor (VDF) and equivalent single axle load (ESAL). Prepared reports, documents and drawings for related features and finalized the location of road and flyovers based on the reports gathered. Project Engineer February 2012 to October 2012 Company Name － City Oversaw million dollar residential construction project in collaboration with architects, engineers, subcontractors, owners, consultants, and municipalities. Supervised contractors and project timelines, budgets and quality control. Administered construction documentation. Procured and tracked materials, facilitated punch list completion and ensured accuracy and on-time delivery. Lead a team as an engineer responsible for project planning, estimation, contract management and material procurement. Created the Baseline Schedule and studied acceptable free float and total float for each phase. Evaluated the critical paths in the project schedules and evaluated alternative schedule options to identify optimum project strategies or resolve problems before or during execution. Performed resourceloading and levelling, logic diagrams analysis, critical path looking two weeks ahead, and overall network analysis for senior management decision making. Proposed cost-effective methods, balanced schedules and improved performance through strategic workforce management. Assisted project manager with on-site visits and meetings with sub-contractors. Inspected project sites to monitor progress and ensure conformance to design specifications and safety standards'. Achieved project deadline by managing/scheduling/leading subcontractors. Accomplishments Certifications:. Education Master of Science : Construction Engineering and Management , May 2016 The University of Texas － City , USA GPA: GPA: 3.54/4.0 Construction Engineering and Management GPA: 3.54/4.0 Bachelor of Technology : Civil Engineering , May 2013 Jawaharlal Nehru Technological University India Civil Engineering Certifications Construction Manager In Training(CMIT) License: 184492 *OSHA 10-Hour *OSHA 30-Hour Skills AutoCAD, billings, budgets, budget, Interpersonal/Communication, Construction Manager, content, contract management, contract administration, contracts, decision making, delivery, documentation, engineer, senior management, features, insurance, logic, managing, materials, meetings, Microsoft office, office, Microsoft Project, Micro station, network analysis, next, Primavera, problem solving, material procurement, progress, project planning, proposal, purchasing, quality assurance, QA, quality control, Report Writing, Revit, safety, scheduling, strategic, surveys, Swift 9, technician, variance analysis ","
    CONSTRUCTION INSPECTOR
    Professional Summary
    Result-Driven Certified Construction Manager in Training with over 2 years of significant and progressive experience in construction industry. Proven track record in ensuring project deliverables are brought to market in a timely manner. *Strong team leader with proven managerial experience and skills cross functional terms including Subcontractors, Vendors and Suppliers. *Effective problem solver and decision making skills, exceptional commitment to quality and customer satisfaction. Excellent presentation/ Communication, negotiation and persuasion skills.
    Core Qualifications
    • Primavera P6
    • Digitizer
    • Site safety/OSHA compliance
    • Microsoft Project
    • Plan Swift 9
    • QA/QC/Field Engineering
    • AutoCAD
    • Revit (BIM)
    • Micro station V8i
    • Microsoft office
    • Report Writing
    • Interpersonal/Communication
    Experience
    Construction Inspector
    November 2015 to Current     Company Name － City , State
    • Provided quality assurance services by performing on-site inspections of material and workmanship as well as performed material testing in accordance to the American Society for Testing and Material (ASTM) manuals for reinforcing bars as well as concrete.
    • Performed inspections on epoxy Anchor/Dowels and concrete field technician duties (Slump test, Temperature, Air content and Concrete sampling).
    • Tested and inspected construction material, placement and foundation work.
    • Performed reinforcing steel inspections to ensure rebar meets requirements of approved drawings.
    • Performed in-place density tests on various types of soil to determine compaction and moisture content.
    • Established onsite solutions to unforeseen issues found in the field.
    • Performed proctor, sieve and compressive strength tests with senior technician in laboratory.
    • Performed timely inspections reports to engineers and project manager to ensure work meets requirements set by the proper design authority for each specific project.
    Project Engineer
    May 2015 to October 2015     Company Name － City , State
    • Processed, tracked, and distributed submittals and RFIs.
    • Managed document control process, including change order, subcontractor billings, field production tracking, purchasing, and contract administration.
    • Coordinated project close-out documentation, including deficiency, warranties, maintenance and final payments.
    • Assisted with documentation of accidents, safety violations, unsafe conditions and activities.
    • Conducted quality control inspections of completed work.
    • Processed vendor invoices, reconciled all monthly subcontractor progress billings, and managed jobsite office.
    • Performed quantity take-offs derived from a thorough understanding of plans and specifications using Digitizer.
    • Negotiated and tracked subcontractor contracts, agreements, change orders and insurance.
    • Prepared project schedule in primavera at determined intervals to ensure jobs are being completed on time.
    • Monitored project progress and performed variance analysis in comparison with baseline schedule.
    • Produced significant cost savings, potential cost avoidance, and preventive problem solving through numerous cost saving ideas, suggestions and recommendations.
    • Ensured equipment and material were in accordance with contract drawings and specifications by monitoring and coordinating construction activities.
    • Ensured site safety through comprehensive review of subcontractor safety program.
    • Facilitated communication between the owner and contractor to ensure construction projects were completed on time and within budget.
    Traffic Engineer
    January 2013 to April 2013     Company Name － City
    • As a traffic engineer was involved in collection and appraisal of data reports, surveys and investigations, conducting various traffic survey analysis and report making.
    • The main objective of this study is to check the feasibility of Outer Ring Road (ORR) from Shamirpet to Keesara and come up with investment proposal based on future travel demands that would attempt to improve the traffic scenario in the city of Hyderabad.
    • The study include current traffic and transport situation, projecting likely growth in next 20 years and recommendation with regard to new roads and flyovers.
    • Conducted traffic studies, classified traffic volume count, intersection volume count, willingness-to-pay, origin-destination and axle load surveys.
    • Analyzed traffic volume count data, average daily traffic (ADT), Annual Average daily traffic (AADT), O-D matrix, growth rate, traffic demand for normal, diverted and generated traffic projection and calculation of vehicle damage factor (VDF) and equivalent single axle load (ESAL).
    • Prepared reports, documents and drawings for related features and finalized the location of road and flyovers based on the reports gathered.
    Project Engineer
    February 2012 to October 2012     Company Name － City
    • Oversaw million dollar residential construction project in collaboration with architects, engineers, subcontractors, owners, consultants, and municipalities.
    • Supervised contractors and project timelines, budgets and quality control.
    • Administered construction documentation.
    • Procured and tracked materials, facilitated punch list completion and ensured accuracy and on-time delivery.
    • Lead a team as an engineer responsible for project planning, estimation, contract management and material procurement.
    • Created the Baseline Schedule and studied acceptable free float and total float for each phase.
    • Evaluated the critical paths in the project schedules and evaluated alternative schedule options to identify optimum project strategies or resolve problems before or during execution.
    • Performed resourceloading and levelling, logic diagrams analysis, critical path looking two weeks ahead, and overall network analysis for senior management decision making.
    • Proposed cost-effective methods, balanced schedules and improved performance through strategic workforce management.
    • Assisted project manager with on-site visits and meetings with sub-contractors.
    • Inspected project sites to monitor progress and ensure conformance to design specifications and safety standards'.
    • Achieved project deadline by managing/scheduling/leading subcontractors.
    Accomplishments
    • Certifications:.
    Education
    Master of Science : Construction Engineering and Management , May 2016 The University of Texas － City , USA GPA: GPA: 3.54/4.0 Construction Engineering and Management GPA: 3.54/4.0
    Bachelor of Technology : Civil Engineering , May 2013 Jawaharlal Nehru Technological University India Civil Engineering
    Certifications
    Construction Manager In Training(CMIT) License: 184492 *OSHA 10-Hour *OSHA 30-Hour
    Skills
    AutoCAD, billings, budgets, budget, Interpersonal/Communication, Construction Manager, content, contract management, contract administration, contracts, decision making, delivery, documentation, engineer, senior management, features, insurance, logic, managing, materials, meetings, Microsoft office, office, Microsoft Project, Micro station, network analysis, next, Primavera, problem solving, material procurement, progress, project planning, proposal, purchasing, quality assurance, QA, quality control, Report Writing, Revit, safety, scheduling, strategic, surveys, Swift 9, technician, variance analysis
    ",CONSTRUCTION 18106533," ADMINISTRATIVE ASSISTANT Career Overview Highly focused and results-oriented professional who works with a sense of urgency to anticipate the needs of senior-level executives. Thrives in a fast paced, dynamic environment while supporting confidential, complex, and deadline-driven operations. Customer-oriented and computer-savvy.   Skill Highlights Microsoft Office proficiency Excel spreadsheets Meticulous attention to detail Travel administration Strong problem solver Customer service-oriented Meeting planning   Professional and mature   Professional Experience Administrative Assistant Jan 1996 to Oct 1997 Company Name － City , State Administrative Assistant to the President/CEO of statewide mental health organization. Collaborated with doctors, therapists, and administrators to originate monthly billing and reports involving corporate accounts such as nursing facilities and state-funded mental health facilities. Responsible for accounts payable/accounts receivable that includes medical billing/processing for the President/CEO's private patients and the month end financial closing process. Responsible for all medical transcription for approximately 10 doctors and therapists. Multi-Media/Graphic Arts Secretary Oct 1997 to May 2008 Company Name － City , State Assist the Senior Pastor in developing marketing programs realizing a 6% increase in attendance over the previous year. This includes the designing/creation/printing of promotional work including in-house and direct mailings, weekly church program with activities, programs, information and more, and weekly PowerPoint presentations. Assisted with the implementation of a new website realizing a 7% increase in attendance and web management including designing/creating logos, pictures, articles, and e-marketing special events and weekly activities and managing/maintaining staff email accounts and all church correspondence, including mass e-marketing efforts. Created weekly and monthly financial reports used to assist the Financial Secretary in preparing monthly/quarterly/year-end financials. Point of Sale Manager Jan 1989 to Dec 1995 Company Name － City , State Reported directly to store owner providing retail pricing and in-house promotional work for entire store. This included Direct Store Delivery invoicing, preparing annual profit reports and working directly with all account representatives from various food companies. Senior Secretary Jun 2008 to Dec 2009 Company Name － City , State Provide secretarial and administrative support functions to various members of the Retail Leadership Team and their support staff in an efficient and effective manner. Responsible for document preparation and creating presentations and Excel spreadsheets in an organized and timely manner, SAP reports, daily financial reports, and necessary materials for meetings. Support various Category Management initiatives such as maintaining the Tire Book and In-Stock Report, Retail's interim point-of-sale Excel based program. This includes daily maintenance and analytics utilizing Access databases interfaced with Excel. Maintain the Tire Order Pad, the tire replenishment process for Retail including daily maintenance and analytics utilizing Access databases interfaced with Excel. Support various Marketing initiatives, including but not limited to, invoice processing, advertising proofing, distribution of various reports, plant sale rebate processing, data collection and reporting and daily updating and maintaining data for Retail's intranet site (Pit Row). Assist with the annual DMR Conference: Planning and coordinating a cost effective conference, preparing presentations, assisting with the planning of the agenda, planning of team building events, and serving as host and point person for 75+ attendees. Executive Secretary Dec 2009 to Jan 2013 Company Name － City , State Provide administrative and professional support to the Vice President & CIO and HR Director, Global Finance & IT along with 10+ members of the Global Leadership Team and their support staff in an efficient and effective manner. This includes the coordinating and maintaining of schedules, meetings, travel arrangements, managing/submitting expense reports and coordinating the quarterly global leadership meetings. Also, serve as back-up support to the Vice President & Controllerand support staff. Support various Human Resources initiatives such as assisting with the preparation of succession planning, assisting in the interview process, on-boarding process of new hires and transfers and recording of 175+ associates' attendance by entering all exceptions into the database system. Develop and execute the IT Intern and Development Program serving as Steering Committee Lead, which includes the recruiting, training and on-going support of interns and development program associates, hiring managers and mentors. Key actions include leading the team in selecting appropriate positions for interns, selecting mentors for students during their internships, and recruiting top talent from 5 target universities and the INROADS program. Responsible for retaining talent from the intern program either as returning interns or as development program associates. Established a new program process by creating and maintaining 3 websites for the Steering Committee, Interns and Hiring Managers. Support Global Infrastructure Services in the daily maintenance of the Project Tracker database including monitoring email, entering projects and assignments within 2 days of receipt and maintaining resource information. Coordinate quarterly Global Communication Meetings, which includes scheduling, preparation, and assisting in providing technical support with Telecom and Creative Services and creation of the feedback survey. Multi-Media/Graphic Arts Secretary Oct 1997 to May 2008 Company Name － City , State Assist the Senior Pastor in developing marketing programs realizing a 6% increase in attendance over the previous year. This includes the designing/creation/printing of promotional work including in-house and direct mailings, weekly church program with activities, programs, information and more, and weekly PowerPoint presentations. Assisted with the implementation of a new website realizing a 7% increase in attendance and web management including designing/creating logos, pictures, articles, and e-marketing special events and weekly activities and managing/maintaining staff email accounts and all church correspondence, including mass e-marketing efforts. Created weekly and monthly financial reports used to assist the Financial Secretary in preparing monthly/quarterly/year-end financials. Executive Assistant Jan 2013 to Current Company Name － City , State Team with Chief Human Resources Officer and the Senior Vice President, Global Sales and Marketing, providing administrative and professional support to ensure the effective, efficient and confidential operations for the office of the Senior Vice President of Human Resources and the office of Global Sales and Marketing under minimum supervision. Provide HR generalist support for the key processes and tasks associated with Human Resources, which includes executive compensation, succession planning, union relations, executive search, etc. Administrative support includes coordinating and maintaining of schedules, meetings, travel arrangements, managing/submitting expense reports and coordinating the quarterly global leadership meetings. Also, serve as back-up support to the Senior Vice President, Global Communications. Administrative Assistant Jan 1996 to Jan 1997 Company Name － City , State Administrative Assistant to the President/CEO of statewide mental health organization. Collaborated with doctors, therapists, and administrators to originate monthly billing and reports involving corporate accounts such as nursing facilities and state-funded mental health facilities. Responsible for accounts payable/accounts receivable that includes medical billing/processing for the President/CEO's private patients and the month end financial closing process. Responsible for all medical transcription for approximately 10 doctors and therapists. Point of Sale Manager Jan 1989 to Jan 1995 Company Name － City , State Reported directly to store owner providing retail pricing and in-house promotional work for entire store. This included Direct Store Delivery invoicing, preparing annual profit reports and working directly with all account representatives from various food companies. Education Bachelor of Science , Organizational Management Human Resources 2016 Colorado Christian University Graduate Skills MSOffice: PowerPoint, Publisher, Word Excel Desktop Publishing Software: Photoshop, ","
    ADMINISTRATIVE ASSISTANT
    Career Overview

    Highly focused and results-oriented professional who works with a sense of urgency to anticipate the needs of senior-level executives. Thrives in a fast paced, dynamic environment while supporting confidential, complex, and deadline-driven operations. Customer-oriented and computer-savvy.  

    Skill Highlights

    Microsoft Office proficiency

    Excel spreadsheets

    Meticulous attention to detail

    Travel administration

    Strong problem solver

    Customer service-oriented

    Meeting planning  

    Professional and mature  



    Professional Experience
    Administrative Assistant Jan 1996 to Oct 1997
    Company Name － City , State
    • Administrative Assistant to the President/CEO of statewide mental health organization. Collaborated with doctors, therapists, and administrators to originate monthly billing and reports involving corporate accounts such as nursing facilities and state-funded mental health facilities.
    • Responsible for accounts payable/accounts receivable that includes medical billing/processing for the President/CEO's private patients and the month end financial closing process.
    • Responsible for all medical transcription for approximately 10 doctors and therapists.
    Multi-Media/Graphic Arts Secretary Oct 1997 to May 2008
    Company Name － City , State
    • Assist the Senior Pastor in developing marketing programs realizing a 6% increase in attendance over the previous year. This includes the designing/creation/printing of promotional work including in-house and direct mailings, weekly church program with activities, programs, information and more, and weekly PowerPoint presentations.
    • Assisted with the implementation of a new website realizing a 7% increase in attendance and web management including designing/creating logos, pictures, articles, and e-marketing special events and weekly activities and managing/maintaining staff email accounts and all church correspondence, including mass e-marketing efforts.
    • Created weekly and monthly financial reports used to assist the Financial Secretary in preparing monthly/quarterly/year-end financials.
    Point of Sale Manager Jan 1989 to Dec 1995
    Company Name － City , State

    Reported directly to store owner providing retail pricing and in-house promotional work for entire store. This included Direct Store Delivery invoicing, preparing annual profit reports and working directly with all account representatives from various food companies.
    Senior Secretary Jun 2008 to Dec 2009
    Company Name － City , State
    • Provide secretarial and administrative support functions to various members of the Retail Leadership Team and their support staff in an efficient and effective manner.
    • Responsible for document preparation and creating presentations and Excel spreadsheets in an organized and timely manner, SAP reports, daily financial reports, and necessary materials for meetings.
    • Support various Category Management initiatives such as maintaining the Tire Book and In-Stock Report, Retail's interim point-of-sale Excel based program. This includes daily maintenance and analytics utilizing Access databases interfaced with Excel. Maintain the Tire Order Pad, the tire replenishment process for Retail including daily maintenance and analytics utilizing Access databases interfaced with Excel.
    • Support various Marketing initiatives, including but not limited to, invoice processing, advertising proofing, distribution of various reports, plant sale rebate processing, data collection and reporting and daily updating and maintaining data for Retail's intranet site (Pit Row).
    • Assist with the annual DMR Conference: Planning and coordinating a cost effective conference, preparing presentations, assisting with the planning of the agenda, planning of team building events, and serving as host and point person for 75+ attendees.
    Executive Secretary Dec 2009 to Jan 2013
    Company Name － City , State
    • Provide administrative and professional support to the Vice President & CIO and HR Director, Global Finance & IT along with 10+ members of the Global Leadership Team and their support staff in an efficient and effective manner. This includes the coordinating and maintaining of schedules, meetings, travel arrangements, managing/submitting expense reports and coordinating the quarterly global leadership meetings. Also, serve as back-up support to the Vice President & Controllerand support staff.
    • Support various Human Resources initiatives such as assisting with the preparation of succession planning, assisting in the interview process, on-boarding process of new hires and transfers and recording of 175+ associates' attendance by entering all exceptions into the database system.
    • Develop and execute the IT Intern and Development Program serving as Steering Committee Lead, which includes the recruiting, training and on-going support of interns and development program associates, hiring managers and mentors. Key actions include leading the team in selecting appropriate positions for interns, selecting mentors for students during their internships, and recruiting top talent from 5 target universities and the INROADS program. Responsible for retaining talent from the intern program either as returning interns or as development program associates. Established a new program process by creating and maintaining 3 websites for the Steering Committee, Interns and Hiring Managers.
    • Support Global Infrastructure Services in the daily maintenance of the Project Tracker database including monitoring email, entering projects and assignments within 2 days of receipt and maintaining resource information.
    • Coordinate quarterly Global Communication Meetings, which includes scheduling, preparation, and assisting in providing technical support with Telecom and Creative Services and creation of the feedback survey.
    Multi-Media/Graphic Arts Secretary Oct 1997 to May 2008
    Company Name － City , State
    • Assist the Senior Pastor in developing marketing programs realizing a 6% increase in attendance over the previous year.
    • This includes the designing/creation/printing of promotional work including in-house and direct mailings, weekly church program with activities, programs, information and more, and weekly PowerPoint presentations.
    • Assisted with the implementation of a new website realizing a 7% increase in attendance and web management including designing/creating logos, pictures, articles, and e-marketing special events and weekly activities and managing/maintaining staff email accounts and all church correspondence, including mass e-marketing efforts.
    • Created weekly and monthly financial reports used to assist the Financial Secretary in preparing monthly/quarterly/year-end financials.
    Executive Assistant Jan 2013 to Current
    Company Name － City , State

    Team with Chief Human Resources Officer and the Senior Vice President, Global Sales and Marketing, providing administrative and professional support to ensure the effective, efficient and confidential operations for the office of the Senior Vice President of Human Resources and the office of Global Sales and Marketing under minimum supervision.

    Provide HR generalist support for the key processes and tasks associated with Human Resources, which includes executive compensation, succession planning, union relations, executive search, etc.

    Administrative support includes coordinating and maintaining of schedules, meetings, travel arrangements, managing/submitting expense reports and coordinating the quarterly global leadership meetings. Also, serve as back-up support to the Senior Vice President, Global Communications.
    Administrative Assistant Jan 1996 to Jan 1997
    Company Name － City , State
    • Administrative Assistant to the President/CEO of statewide mental health organization.
    • Collaborated with doctors, therapists, and administrators to originate monthly billing and reports involving corporate accounts such as nursing facilities and state-funded mental health facilities.
    • Responsible for accounts payable/accounts receivable that includes medical billing/processing for the President/CEO's private patients and the month end financial closing process.
    • Responsible for all medical transcription for approximately 10 doctors and therapists.
    Point of Sale Manager Jan 1989 to Jan 1995
    Company Name － City , State
    • Reported directly to store owner providing retail pricing and in-house promotional work for entire store.
    • This included Direct Store Delivery invoicing, preparing annual profit reports and working directly with all account representatives from various food companies.
    Education
    Bachelor of Science , Organizational Management Human Resources 2016 Colorado Christian University
    Graduate
    Skills

    MSOffice: PowerPoint, Publisher, Word Excel

    Desktop Publishing Software: Photoshop,

    ",ARTS 78273826," DIRECTOR OF PRODUCT DEVELOPMENT Professional Summary Supervisory experience in the development and production of apparel sportswear. Experience in the management of sourcing, product development, production and technical design teams. Strong understanding of domestic and offshore sourcing. Extensive global travel for sourcing, product development, manufacturing and quality control.  Experience Director of Product Development July 2015 to April 2016 Company Name - City , State Conducted analysis to address production delays  which led to on time delivery of product. Successfully led key projects which resulted in proactive external communication with vendors and agents. Developed, designed and managed the production of posture and performance apparel for men and woman, ensuring fit and quality of merchandise exceeded company standards. Hired and managed new product team members. Managed all aspects of design and development through production, maintaining company timelines. Worked directly with domestic and offshore factories, ensuring quality and timelines were met to company standards. Sourced fabric and trims, developed new construction techniques and initiated new concepts for product line. Monitored multiple databases to keep track of all company inventory. Managed product development team, maintained WIP report and hired necessary staff as needed. Planned and executed purchase orders for seasonal product lines. Worked closely with cross functional teams, maintaining internal communication. Reported directly to the President of the company Sourcing Agent January 2010 to July 2015 Company Name - City , State Lead an independent consultancy to transpose client's inspirations into a finished,viable collection. Travelled domestically and internationally to source fabrics, trims and factories.  Generated tech packs and worked directly with factories to initiate the development process.  Managed each step of the pre production process, ensuring the quality and fit of the finished goods was achieved to the company standards.  Organized the client's sku plan to ensure the product line was merchandised to meet the buyers specifications.  Created and maintained the BOM to ensure all bottom line costs were included in the finished cost of goods. Technical Design Manager January 2008 to January 2009 Company Name - City , State Managed a team of 22 technical designers/pattern makers, marker makers, graders and sewing department. Improved production timelines, implemented cost saving construction techniques, and standardized the technical design processes. Created production standards for internal personal to follow in addition to private accounts and factories. Developed company manual to standardize the pre production through production process. Worked with design, imports and sales departments to coordinate timely deliveries of finished goods. Travelled globally to accounts, vendors and factories to insure the quality and fit of garments was maintained by company standards. Managed the execution of tech packs to vendors and agents. Conducted daily correspondence to factories, vendors, and accounts to insure production timelines were on schedule. Analyzed and evaluated cost effective solutions with QC department to execute timely deliveries of finished goods. Managed company calendar to maintain delivery schedule. Reported directly to COO. Director of Product Development January 2006 to January 2007 Company Name - City , State Responsible for the set up and management of the technical design department. Accomplished company standards for in house departments and offshore factories to follow from the development process to the execution of finished goods. Managed the design development process from designer sketch handover to bulk production delivery. Responsible for the purchase of Lectra CAD system, hired a staff of patternmakers, established standards for fit, quality and construction. Conducted daily correspondences with offshore factories to ensure timely deliveries of finished goods. Extensive travel to Asia for follow up on the development process to finished goods. Managed offshore factories from development to the production process to ensure all processes were on track. Worked with freight forwarders and customs brokers in the production process to ensure all documentation and deliveries were on schedule. Worked closely with the sales manager to ensure buyers were aware of new fits and changes of upcoming styles. Developed and implemented vendor manual for all factories to follow in regards to the pre production process, specification system, packaging instructions and shipping guidelines. Managed the company calendar to ensure all departments were meeting deadlines. Reported directly to President of company. Adjunct Faculty January 2005 to January 2012 Company Name - City , State Developed an advanced course curriculum for the Fashion Department at Orange Coast College and Long Beach City College. Facilitate the development of offshore technical packages to include garment knock offs, pattern adjustments, appropriate fit, fabric qualities, package specifications and garment costs. Students are taught global communications by the use of digital media, Adobe Illustrator, Photoshop, Excel and CAD systems. Technical Design Manager January 2002 to January 2006 Company Name - City , State Responsible for the creation and implementation of the technical design department for the improvement of the fit and quality of the men, junior, swim and toddler lines. Established and executed company guidelines for domestic and offshore factories to follow in the development of finished goods. Hired and managed a staff of pattern makers, technical designers, graders, marker makers and sewers. Established working relationships with offshore and domestic factories. Created a new specification system and educated managers and manufacturing personnel in its use. Created fit requirements for factories and production teams to follow. Worked as a liaison between design, production and sales to ensure fit, quality and timely deliveries of finished product. Worked with design, merchandising and production teams in trouble shooting cost effective construction techniques. Managed day-to-day operations of the technical design department, managed the deliveries of offshore production. Follow through with customs brokers and freight forwarders in regards to on time deliveries of finished goods from offshore factories. Reported directly to VP Production Production Manager January 2000 to January 2001 Company Name - City , State Managed the domestic and offshore production of women's sportswear and technical skiwear. Sourced domestic and offshore factories, managed B.O.M., created WIP  reports, analyzed product costings and margins; collaborated with customs brokers to insure timely delivery of offshore product. Ordered production fabric and trims for domestic production. Maintained working relationships with offshore factories by regularly visiting the factories. Performed inspections at offshore factories in regards to the efficiency of markers, quality of cutting and overall construction and fit of finished goods. Worked with sales team to develop product, line plans and skus. Issued purchase orders, cut tickets and maintained inventories domestically and offshore. Maintained WIP reports, production schedules and timelines. Reported directly to President of company. Education Bachelor of Arts : Clothing and Textiles. Focus in Fashion Design , 2010 California State University - City , State , USA Professional Affiliations Member, Small Business Association (2008 - present) Member, Alumni Association Skills Adobe Illustrator, Photoshop, Excel, Power Point, Word Excellent organizational skills. Team player. Works well under pressure. ","
    DIRECTOR OF PRODUCT DEVELOPMENT
    Professional Summary
    Supervisory experience in the development and production of apparel sportswear. Experience in the management of sourcing, product development, production and technical design teams. Strong understanding of domestic and offshore sourcing. Extensive global travel for sourcing, product development, manufacturing and quality control. 
    Experience
    Director of Product Development
    July 2015 to April 2016     Company Name - City , State
    • Conducted analysis to address production delays  which led to on time delivery of product.
    • Successfully led key projects which resulted in proactive external communication with vendors and agents.
    • Developed, designed and managed the production of posture and performance apparel for men and woman, ensuring fit and quality of merchandise exceeded company standards.
    • Hired and managed new product team members.
    • Managed all aspects of design and development through production, maintaining company timelines.
    • Worked directly with domestic and offshore factories, ensuring quality and timelines were met to company standards.
    • Sourced fabric and trims, developed new construction techniques and initiated new concepts for product line.
    • Monitored multiple databases to keep track of all company inventory.
    • Managed product development team, maintained WIP report and hired necessary staff as needed.
    • Planned and executed purchase orders for seasonal product lines.
    • Worked closely with cross functional teams, maintaining internal communication.
    • Reported directly to the President of the company
    Sourcing Agent
    January 2010 to July 2015     Company Name - City , State Lead an independent consultancy to transpose client's inspirations into a finished,viable collection. Travelled domestically and internationally to source fabrics, trims and factories.  Generated tech packs and worked directly with factories to initiate the development process.  Managed each step of the pre production process, ensuring the quality and fit of the finished goods was achieved to the company standards.  Organized the client's sku plan to ensure the product line was merchandised to meet the buyers specifications.  Created and maintained the BOM to ensure all bottom line costs were included in the finished cost of goods.
    Technical Design Manager
    January 2008 to January 2009     Company Name - City , State
    • Managed a team of 22 technical designers/pattern makers, marker makers, graders and sewing department.
    • Improved production timelines, implemented cost saving construction techniques, and standardized the technical design processes.
    • Created production standards for internal personal to follow in addition to private accounts and factories.
    • Developed company manual to standardize the pre production through production process.
    • Worked with design, imports and sales departments to coordinate timely deliveries of finished goods.
    • Travelled globally to accounts, vendors and factories to insure the quality and fit of garments was maintained by company standards.
    • Managed the execution of tech packs to vendors and agents.
    • Conducted daily correspondence to factories, vendors, and accounts to insure production timelines were on schedule.
    • Analyzed and evaluated cost effective solutions with QC department to execute timely deliveries of finished goods.
    • Managed company calendar to maintain delivery schedule.
    • Reported directly to COO.
    Director of Product Development
    January 2006 to January 2007     Company Name - City , State
    • Responsible for the set up and management of the technical design department.
    • Accomplished company standards for in house departments and offshore factories to follow from the development process to the execution of finished goods.
    • Managed the design development process from designer sketch handover to bulk production delivery.
    • Responsible for the purchase of Lectra CAD system, hired a staff of patternmakers, established standards for fit, quality and construction.
    • Conducted daily correspondences with offshore factories to ensure timely deliveries of finished goods.
    • Extensive travel to Asia for follow up on the development process to finished goods.
    • Managed offshore factories from development to the production process to ensure all processes were on track.
    • Worked with freight forwarders and customs brokers in the production process to ensure all documentation and deliveries were on schedule.
    • Worked closely with the sales manager to ensure buyers were aware of new fits and changes of upcoming styles.
    • Developed and implemented vendor manual for all factories to follow in regards to the pre production process, specification system, packaging instructions and shipping guidelines.
    • Managed the company calendar to ensure all departments were meeting deadlines.
    • Reported directly to President of company.
    Adjunct Faculty
    January 2005 to January 2012     Company Name - City , State
    • Developed an advanced course curriculum for the Fashion Department at Orange Coast College and Long Beach City College.
    • Facilitate the development of offshore technical packages to include garment knock offs, pattern adjustments, appropriate fit, fabric qualities, package specifications and garment costs.
    • Students are taught global communications by the use of digital media, Adobe Illustrator, Photoshop, Excel and CAD systems.
    Technical Design Manager
    January 2002 to January 2006     Company Name - City , State
    • Responsible for the creation and implementation of the technical design department for the improvement of the fit and quality of the men, junior, swim and toddler lines.
    • Established and executed company guidelines for domestic and offshore factories to follow in the development of finished goods.
    • Hired and managed a staff of pattern makers, technical designers, graders, marker makers and sewers.
    • Established working relationships with offshore and domestic factories.
    • Created a new specification system and educated managers and manufacturing personnel in its use.
    • Created fit requirements for factories and production teams to follow.
    • Worked as a liaison between design, production and sales to ensure fit, quality and timely deliveries of finished product.
    • Worked with design, merchandising and production teams in trouble shooting cost effective construction techniques.
    • Managed day-to-day operations of the technical design department, managed the deliveries of offshore production.
    • Follow through with customs brokers and freight forwarders in regards to on time deliveries of finished goods from offshore factories.
    • Reported directly to VP Production
    Production Manager
    January 2000 to January 2001     Company Name - City , State
    • Managed the domestic and offshore production of women's sportswear and technical skiwear.
    • Sourced domestic and offshore factories, managed B.O.M., created WIP  reports, analyzed product costings and margins; collaborated with customs brokers to insure timely delivery of offshore product.
    • Ordered production fabric and trims for domestic production.
    • Maintained working relationships with offshore factories by regularly visiting the factories.
    • Performed inspections at offshore factories in regards to the efficiency of markers, quality of cutting and overall construction and fit of finished goods.
    • Worked with sales team to develop product, line plans and skus.
    • Issued purchase orders, cut tickets and maintained inventories domestically and offshore.
    • Maintained WIP reports, production schedules and timelines.
    • Reported directly to President of company.
    Education
    Bachelor of Arts : Clothing and Textiles. Focus in Fashion Design , 2010 California State University - City , State , USA
    Professional Affiliations
    Member, Small Business Association (2008 - present) Member, Alumni Association
    Skills
    Adobe Illustrator, Photoshop, Excel, Power Point, Word
    Excellent organizational skills. Team player. Works well under pressure.
    ",APPAREL 54100393," ENGLISH LANGUAGE ARTS TEACHER Summary I am passionate about teaching and caring for students holistically. I believe it is crucial for students to develop critical thinking skills as they develop their sense of self and their worldview. I prioritize teacher collaboration to develop a community among educators and to develop best practices. I pursue professional development opportunities to better serve all of my students with an emphasis on equity, differentiation and inquiry-based learning. I have recently completed my National Board Certification pending results in January of 2019. Skills Educational Leadership Classroom Management Variety of Teaching Strategies Multimedia Teaching and Learning Inquiry-Based Learning Education 10/2013 to 06/2017 English Language Arts Teacher Company Name － City , State I have worked at Lakes High School in the Clover Park School District for the past five years. In my time at Lakes, I have taught 9th grade, 11th grade and 12th grade English as well as AP Literature and AP Language. Due to some teacher turnover and the adapting needs of the English department, I have had the opportunity to build my experience across grade levels and develop curriculum after curriculum to suit the needs of students at various ages. As a result, I believe one of my greatest strengths is my understanding of the skills necessary at each grade level for students to successfully exist high school career or college-ready. 06/2016 to 06/2017 Head Of English Department Company Name － City , State For the past two years I have served as the English Department Head. This position required planning and scheduling of monthly departmental meetings, allocation of department funds, participation in the District Literacy Committee and disseminating information from administration to English teachers, and vice versa. To better serve the English department, I initiated monthly meetings with our Principal, Mrs. Mauer-Smith, to plan department meetings. Additionally, teachers were invited monthly to contribute agenda items or areas of professional development interest to inform these meetings and make them as meaningful as possible. 07/2016 to 06/2017 ASB Advisor Company Name － City , State I was very excited to accept the position as the ASB Advisor at Lakes High School. In our Leadership Program, I highly prioritized student-leadership and facilitation. It was a regular practice that I met with our Senior ASB officers to discuss Leadership Development content and project management that they would facilitate in future classes. I saw my role as advisor to highlight student abilities, passions and ideas to build beautiful products while teacher students the value of understanding the process by which products come to be. All year, we emphasized the pillars of Knowledge, Courage and Compassion to serve our student body and develop personally as Knowledgeable, Courageous and Compassionate people. Education 2012 Master in Teaching : Secondary Education University of Washington － City , State , United States English Language Arts Endorsement English Language Learner Endorsement 2011 Bachelor of Arts : English University of Washington － City , State , United States Minor in Education, Learning and Society 2009 Associate of Arts Tacoma Community College － City , State , 98409 Running Start Program ","
    ENGLISH LANGUAGE ARTS TEACHER
    Summary
    I am passionate about teaching and caring for students holistically. I believe it is crucial for students to develop critical thinking skills as they develop their sense of self and their worldview. I prioritize teacher collaboration to develop a community among educators and to develop best practices. I pursue professional development opportunities to better serve all of my students with an emphasis on equity, differentiation and inquiry-based learning. I have recently completed my National Board Certification pending results in January of 2019.
    Skills
    Educational Leadership
    Classroom Management
    Variety of Teaching Strategies
    Multimedia Teaching and Learning
    Inquiry-Based Learning
    Education
    10/2013 to 06/2017
    English Language Arts Teacher Company Name － City , State
    I have worked at Lakes High School in the Clover Park School District for the past five years. In my time at Lakes, I have taught 9th grade, 11th grade and 12th grade English as well as AP Literature and AP Language. Due to some teacher turnover and the adapting needs of the English department, I have had the opportunity to build my experience across grade levels and develop curriculum after curriculum to suit the needs of students at various ages. As a result, I believe one of my greatest strengths is my understanding of the skills necessary at each grade level for students to successfully exist high school career or college-ready.
    06/2016 to 06/2017
    Head Of English Department Company Name － City , State For the past two years I have served as the English Department Head. This position required planning and scheduling of monthly departmental meetings, allocation of department funds, participation in the District Literacy Committee and disseminating information from administration to English teachers, and vice versa. To better serve the English department, I initiated monthly meetings with our Principal, Mrs. Mauer-Smith, to plan department meetings. Additionally, teachers were invited monthly to contribute agenda items or areas of professional development interest to inform these meetings and make them as meaningful as possible.
    07/2016 to 06/2017
    ASB Advisor Company Name － City , State I was very excited to accept the position as the ASB Advisor at Lakes High School. In our Leadership Program, I highly prioritized student-leadership and facilitation. It was a regular practice that I met with our Senior ASB officers to discuss Leadership Development content and project management that they would facilitate in future classes. I saw my role as advisor to highlight student abilities, passions and ideas to build beautiful products while teacher students the value of understanding the process by which products come to be. All year, we emphasized the pillars of Knowledge, Courage and Compassion to serve our student body and develop personally as Knowledgeable, Courageous and Compassionate people.
    Education
    2012
    Master in Teaching : Secondary Education University of Washington － City , State , United States
    English Language Arts Endorsement
    English Language Learner Endorsement
    2011
    Bachelor of Arts : English University of Washington － City , State , United States Minor in Education, Learning and Society
    2009
    Associate of Arts Tacoma Community College － City , State , 98409 Running Start Program
    ",ARTS 11616482," GUEST TEACHER Professional Overview A detail - oriented, high energy Social Science Teacher with the ability to motivate students to work at optimum levels while maintaining a comfortable, creative environment, and keeping a clear perspective of goals to be accomplished. Experience in helping students broaden perspectives through aligning subject matter to present day experience and events. Core Qualifications Creative lesson planning Excellent relationship building skills Experiential learning Interpersonal, oral, and written communication skills Differentiated learning Positive and encouraging Able to work independently and as a member of a team Curriculum lesson plan development Accomplishments Secondary 7-12 Social Studies. Issued: 11/17/15. Education MBA , Business 2006 University of Nevada － City , State Business Bachelor of Science , Education Social Science Emporia State University － City , State Education Social Science Experience Guest Teacher Jan 2015 to Current Company Name － City , State Managed classroom responsibilities and maintained continuity of the learning process. Incorporated cooperative education and role playing activities to establish a relationship between course material. and student's life experiences. Encouraged critical thinking skills through the use of challenging debate. National Account Manager Jan 2005 to Jan 2014 Company Name － City , State Promoted to develop deeper HQ & regional relationships and grow gaming and lodging business channel. Managed the relationships between Starbucks Coffee and MGM International, Caesars Entertainment, Station  Casinos, Intercontinental Hotels, Hilton Hotels. Credited with Starbucks Coffee store growth along Las Vegas strip from zero base to present day $105mm annual revenue. Built strategic alliances with internal and external teams that resulted in sustained revenue growth over 14 Yrs. Regional Sales Manager Feb 2000 to Jan 2005 Company Name － City , State Led internal cross-functional and external teams to ensure franchise store growth and timely store openings and execution of foodservice agreements for regional business in California, Nevada and Arizona. Established lodging and gaming as a viable business segment for Starbucks Coffee Company. Accomplishments Leveraged corporate executive relationships to launch customized, franchise stores for high profile casinos and lodging business partners. Expand customer and product base beyond franchised locations to eventually secure corporate distribution mandates resulting in excess $105 million in ongoing annual revenues for gaming and lodging segment. Increase number of license stores along the Las Vegas strip from 1 to 51 high volume locations. Presented comprehensive instructional seminars at regional and national meetings. Topics included site selection, product placement from a branding perspective, building a business case to show ROI, contract compliance, and identifying new distribution opportunities. Led internal cross-functional and external teams to ensure franchise store growth and timely store openings. Established lodging and gaming as a viable business segment for Starbucks Coffee Company. Publications Oral History www.lawrence.lib.ks.us/oralhistory/nether.html   Presentations Corporate Culture https://www.youtube.com/watch?v=TAtH6y7ebDo Memberships/Scholarly Societies Fraternity www.lasvegasnupes.com/curtisnether.html   Skills branding, business case, Interpersonal, oral, critical thinking, functional, lesson planning, meetings, Microsoft Office, Outlook, relationship building, seminars, written communication skills ","
    GUEST TEACHER
    Professional Overview
    A detail - oriented, high energy Social Science Teacher with the ability to motivate students to work at optimum levels while maintaining a comfortable, creative environment, and keeping a clear perspective of goals to be accomplished. Experience in helping students broaden perspectives through aligning subject matter to present day experience and events.
    Core Qualifications
    • Creative lesson planning
    • Excellent relationship building skills
    • Experiential learning
    • Interpersonal, oral, and written communication skills
    • Differentiated learning
    • Positive and encouraging
    • Able to work independently and as a member of a team
    • Curriculum lesson plan development
    Accomplishments
    • Secondary 7-12 Social Studies.
    • Issued: 11/17/15.
    Education
    MBA , Business 2006 University of Nevada － City , State Business
    Bachelor of Science , Education Social Science Emporia State University － City , State Education Social Science
    Experience
    Guest Teacher Jan 2015 to Current
    Company Name － City , State
    • Managed classroom responsibilities and maintained continuity of the learning process.
    • Incorporated cooperative education and role playing activities to establish a relationship between course material.
    • and student's life experiences.
    • Encouraged critical thinking skills through the use of challenging debate.
    National Account Manager Jan 2005 to Jan 2014
    Company Name － City , State
    • Promoted to develop deeper HQ & regional relationships and grow gaming and lodging business channel.
    • Managed the relationships between Starbucks Coffee and MGM International, Caesars Entertainment, Station  Casinos, Intercontinental Hotels, Hilton Hotels.
    • Credited with Starbucks Coffee store growth along Las Vegas strip from zero base to present day $105mm annual revenue.
    • Built strategic alliances with internal and external teams that resulted in sustained revenue growth over 14 Yrs.
    Regional Sales Manager Feb 2000 to Jan 2005
    Company Name － City , State
    • Led internal cross-functional and external teams to ensure franchise store growth and timely store openings and execution of foodservice agreements for regional business in California, Nevada and Arizona.
    • Established lodging and gaming as a viable business segment for Starbucks Coffee Company.
    • Accomplishments Leveraged corporate executive relationships to launch customized, franchise stores for high profile casinos and lodging business partners.
    • Expand customer and product base beyond franchised locations to eventually secure corporate distribution mandates resulting in excess $105 million in ongoing annual revenues for gaming and lodging segment.
    • Increase number of license stores along the Las Vegas strip from 1 to 51 high volume locations.
    • Presented comprehensive instructional seminars at regional and national meetings.
    • Topics included site selection, product placement from a branding perspective, building a business case to show ROI, contract compliance, and identifying new distribution opportunities.
    • Led internal cross-functional and external teams to ensure franchise store growth and timely store openings.
    • Established lodging and gaming as a viable business segment for Starbucks Coffee Company.
    Publications
    Oral History
    www.lawrence.lib.ks.us/oralhistory/nether.html  
    Presentations
    Corporate Culture
    https://www.youtube.com/watch?v=TAtH6y7ebDo
    Memberships/Scholarly Societies
    Fraternity
    www.lasvegasnupes.com/curtisnether.html  
    Skills
    branding, business case, Interpersonal, oral, critical thinking, functional, lesson planning, meetings, Microsoft Office, Outlook, relationship building, seminars, written communication skills
    ",TEACHER 86322251," READING TEACHER Summary I am a highly motivated educator and self-starter with a passionate commitment to learners and their success and growth. I am accountable and thorough with a history of sound decision-making and innovative skills that have helped a plethora of teachers and students succeed. As a professional educator with an extensive background in student success, I am also a certified Life and Success Coach. I look forward  to extending my expertise to the teachers and staff at Van Buren Middle School. I believe that student success is inevitable with competent, passionate, ""all in"" teachers that will stand by their side inspiring productivity and essentially life long learners..  Highlights 97% senior student success rate (2016-2017) 15 years of successful teaching experience(tenured) Hillsborough Alliance for Black School Educators, HABSE Teacher of the Year 2016-2017 Teacher of the Year, Greco Middle School 2005-2006 Rookie Teacher of the Year, Greco Middle School 2002-2003 Experience Company Name August 2006 to May 2017 Reading Teacher City , State Reading Endorsed  Helped students develop and improve study methods and habits. Used a variety of teaching methods such as lectures, discussions and demonstrations. Improved 97% reading scores to satisfy graduation requirements  Met with parents and guardians to discuss students' progress at least once per semester. Established positive relationships with students, parents, colleagues and administrators. Encouraged discussion of class material to promote critical thinking and academic success Implemented remedial programs for students requiring extra help Participated in regular professional development training to keep up-to-date with new teaching. Company Name August 2013 to June 2016 Sunshine Social Chairperson City , State Collected faculty and staff dues Planned and organized all school events, i.e. Parent Conference Night meals, Birthdays, Retirement Celebration, End of the year luncheon Morale Booster Company Name August 2010 to September 2012 On-Site Professional Developer City , State Led 110 students to improve test scores by more than 37% during the first semester of the 2015-2016 academic year. Offered specific training programs to help teachers maintain and improve in classroom management and student success Used a variety of teaching methods such as lectures, discussions and demonstrations to promote student success Provided onsite training for teachers and staff Planned and executed book studies and faculty trainings Company Name August 2006 to June 2009 Girls JV Basketball Coach City , State Motivated and encouraged student athletes to do their best during practices and games ' Met with prospective student-athletes to discuss their experience and goals Created and ran up-to-date and relevant drills Monitored the academic performance of student-athletes in addition to their athletic progress Helped develop each participant's physical and psychological fitness Maintained and updated attendance forms and insurance records Company Name July 2002 to May 2006 VE Teacher City , State Employed a variety of  assessment tools and strategies to improve instruction in the classroom Attended a variety of professional development workshops centered on learning goals, classroom management, student motivation and engaging learning activities. Served on various committees and projects including Sunshine Committee as the on-site Chairperson Facilitated activities that developed students' physical, emotional and social growth. Encouraged students to be understanding with others. Used the positive reinforcement method to redirect poor behavior. Conducted small group and individual classroom activities with students based on differentiated learning needs. Worked with an average of 20  students per class. Participated in ongoing staff training sessions. Company Name August 2002 to May 2006 Sunshine Social Chairperson City , State Collected faculty and staff dues Planned and organized all school events, i.e. Parent Conference Night meals, Birthdays, Retirement Celebration, End of the year luncheon Morale Booster Company Name August 2002 to May 2006 Girls Basketball Coach City , State Motivated and encouraged student athletes to do their best during practices and games  Met with prospective student-athletes to discuss their experience and goals Created and ran up-to-date and relevant drills Monitored the academic performance of student-athletes in addition to their athletic progress Helped develop each participant's physical and psychological fitness Maintained and updated attendance forms and insurance records Education University of South Florida 2002 Bachelor of Science : Varying Exceptionalities& ESOL City , State University of South Florida Master of Science : Educational Leadership School Administration City , State Educational Leadership School Administration (on-going) Accomplishments Student Development Education Strategies Goal Setting Parent Communication Creative Lesson Planning Student-Centered Curriculum Planning Developed mid-semester evaluation for students to give feedback about current curriculum and suggest alternative course materials and subjects for remainder of year. Motivated students to engage with course materials for FSA, ACT and SAT  Regularly met with parents to discuss student issues and course weakness areas to improve success rate Established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations Employed special educational strategies and techniques during instruction to improve the development of sensory/perceptual-motor skills, language, cognition, and memory Increased student reading standardized test scores by 40% by introducing more effective learning techniques such as technology integration Skills Highly Effective Teacher  Motivator Innovator Successful Leader Classroom Discipline Classroom Management Creative Lesson Planning Public Speaking Active Learning ","
    READING TEACHER
    Summary
    I am a highly motivated educator and self-starter with a passionate commitment to learners and their success and growth. I am accountable and thorough with a history of sound decision-making and innovative skills that have helped a plethora of teachers and students succeed.
    As a professional educator with an extensive background in student success, I am also a certified Life and Success Coach.
    I look forward  to extending my expertise to the teachers and staff at Van Buren Middle School. I believe that student success is inevitable with competent, passionate, ""all in"" teachers that will stand by their side inspiring productivity and essentially life long learners.. 
    Highlights
    • 97% senior student success rate (2016-2017)
    • 15 years of successful teaching experience(tenured)
    • Hillsborough Alliance for Black School Educators, HABSE Teacher of the Year 2016-2017
    • Teacher of the Year, Greco Middle School 2005-2006
    • Rookie Teacher of the Year, Greco Middle School 2002-2003





    Experience
    Company Name August 2006 to May 2017 Reading Teacher
    City , State
    • Reading Endorsed 
    • Helped students develop and improve study methods and habits.
    • Used a variety of teaching methods such as lectures, discussions and demonstrations.
    • Improved 97% reading scores to satisfy graduation requirements 
    • Met with parents and guardians to discuss students' progress at least once per semester.
    • Established positive relationships with students, parents, colleagues and administrators.
    • Encouraged discussion of class material to promote critical thinking and academic success
    • Implemented remedial programs for students requiring extra help
    • Participated in regular professional development training to keep up-to-date with new teaching.
    Company Name August 2013 to June 2016 Sunshine Social Chairperson
    City , State
    • Collected faculty and staff dues
    • Planned and organized all school events, i.e. Parent Conference Night meals, Birthdays, Retirement Celebration, End of the year luncheon
    • Morale Booster
    Company Name August 2010 to September 2012 On-Site Professional Developer
    City , State
    • Led 110 students to improve test scores by more than 37% during the first semester of the 2015-2016 academic year.
    • Offered specific training programs to help teachers maintain and improve in classroom management and student success
    • Used a variety of teaching methods such as lectures, discussions and demonstrations to promote student success
    • Provided onsite training for teachers and staff
    • Planned and executed book studies and faculty trainings
    Company Name August 2006 to June 2009 Girls JV Basketball Coach
    City , State
    • Motivated and encouraged student athletes to do their best during practices and games '
    • Met with prospective student-athletes to discuss their experience and goals
    • Created and ran up-to-date and relevant drills
    • Monitored the academic performance of student-athletes in addition to their athletic progress
    • Helped develop each participant's physical and psychological fitness
    • Maintained and updated attendance forms and insurance records
    Company Name July 2002 to May 2006 VE Teacher
    City , State
    • Employed a variety of  assessment tools and strategies to improve instruction in the classroom
    • Attended a variety of professional development workshops centered on learning goals, classroom management, student motivation and engaging learning activities.
    • Served on various committees and projects including Sunshine Committee as the on-site Chairperson
    • Facilitated activities that developed students' physical, emotional and social growth.
    • Encouraged students to be understanding with others.
    • Used the positive reinforcement method to redirect poor behavior. Conducted small group and individual classroom activities with students based on differentiated learning needs.
    • Worked with an average of 20  students per class.
    • Participated in ongoing staff training sessions.
    Company Name August 2002 to May 2006 Sunshine Social Chairperson
    City , State
    • Collected faculty and staff dues
    • Planned and organized all school events, i.e. Parent Conference Night meals, Birthdays, Retirement Celebration, End of the year luncheon
    • Morale Booster
    Company Name August 2002 to May 2006 Girls Basketball Coach
    City , State
    • Motivated and encouraged student athletes to do their best during practices and games 
    • Met with prospective student-athletes to discuss their experience and goals
    • Created and ran up-to-date and relevant drills
    • Monitored the academic performance of student-athletes in addition to their athletic progress
    • Helped develop each participant's physical and psychological fitness
    • Maintained and updated attendance forms and insurance records
    Education
    University of South Florida 2002 Bachelor of Science : Varying Exceptionalities& ESOL City , State
    University of South Florida Master of Science : Educational Leadership School Administration City , State Educational Leadership School Administration (on-going)
    Accomplishments
    • Student Development
    • Education Strategies
    • Goal Setting
    • Parent Communication
    • Creative Lesson Planning
    • Student-Centered Curriculum Planning
    • Developed mid-semester evaluation for students to give feedback about current curriculum and suggest alternative course materials and subjects for remainder of year.
    • Motivated students to engage with course materials for FSA, ACT and SAT 
    • Regularly met with parents to discuss student issues and course weakness areas to improve success rate
    • Established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations
    • Employed special educational strategies and techniques during instruction to improve the development of sensory/perceptual-motor skills, language, cognition, and memory
    • Increased student reading standardized test scores by 40% by introducing more effective learning techniques such as technology integration
    Skills
    • Highly Effective Teacher 
    • Motivator
    • Innovator
    • Successful Leader
    • Classroom Discipline
    • Classroom Management
    • Creative Lesson Planning
    • Public Speaking
    • Active Learning
    ",TEACHER 14849103," REGIONAL DEVELOPMENT MANAGER Summary Be a strategic leader of an organization, utilizing creativity, innovation, experience, technical education, people skills and business relationships to inspire the will to win through the development of best in class people that deliver best in class results Experience Company Name City , State Regional Development Manager 01/2003 to Current Real Estate COO, Head of North America Real Estate Operations; Accountable for all Project Management, Transactions, Procurement and Facility Management activities for 25 million sf of Real Estate across the United States and Canada representing an annual capital plan and operating expense budget of $450 million and $1.4 billion per year respectively. Lead a staff of 90 employees plus all outsourced Real Estate providers accountable for delivering legendary Customer Experiences. SVP, Head of Retail Real Estate and Distribution Strategy; Led a staff of fifty employees driving the strategic development and tactical implementation of the Real Estate program across the US footprint. Direct the capital expenditure and manage expenses for the portfolio of 1,300 branches. Accountable for new construction, renovations, relocations and consolidations; architectural project management; disposition of surplus property; purchasing; facility management; asset reinvestment; lease administration and contract administration. Align Real Estate strategies across all lines of business. Recommend final approval and execution for all physical distribution activities, transactions, contracts, legal documents and business cases. VP, Director of Development Services; Commanded and cultivated a team of twenty-five employees responsible for executing a $300 million capital budget to strategically develop the physical real estate portfolio across the entire US Retail footprint. Ran a best in class program through identifying and mitigating risk, decreasing cost and driving reduction in overall project durations. Provided our Customers with the highest quality product attainable. Created, maintained and ensured operation within all processes and policies. Extended brilliance across all lines of the business and advance innovative ideologies to make TD Bank the better bank. Managed the construction, procurement and vendor management divisions. Spearheaded the organic growth of the Bank from its initial stages in the Washington DC Market. Secured a completely new team of attorneys, contractors, vendors, engineers, expediters and project managers responsible to schedule, budget, permit, contract and construct stores in Maryland, Virginia and Washington DC. Educated and drove adherence against all company policies and processes. Supervised a team of multiple project managers. Company Name City Director of Construction 01/2000 to 01/2002 Managed a team of ten employees in the design and construction and maintenance of restaurants throughout the United States. Through value engineering and change management, reduced the average store total project cost and construction duration. Designed real estate strategies, managed pipeline and prepared the annual capital budget. Managed the team executing all project milestones. Developed new consultants, vendors and contractors. Company Name Construction Manager 01/1999 to 01/2000 Supervised new and major remodel construction throughout the Northeast US. Developed feasibility packages, budgets, schedules, business cases and real estate agreements. Worked with various towns, utility providers and agencies to gather permits. Conducted the presentation of applications to various municipalities at public hearings. Teamed with public affair experts and political consultants to assist development throughout the region by reducing permit timeframes and removing roadblocks. Delivered the best quality and profitable restaurants to the Customer. Company Name Project Engineer 01/1996 to 01/1999 Supervised construction projects over a geography covering 112 stations throughout three states and fourteen counties. Ensured all locations were properly maintained and compliant with all laws and regulations. Performed inspections, supervised projects and ensured a safe and efficient working environment at each station. Prepared bids, purchase orders and waste stream estimates. Organized the disposal of wastes in compliance with EPA and local regulations. Education and Training Masters of Science : Environmental Technology 2000 NEW YORK INSTITUTE OF TECHNOLOGY , City , State Environmental Technology B.C.E : Civil Engineering 1996 VILLANOVA UNIVERSITY , City , State Civil Engineering ICSC, CoreNET, USGBC, GBCI, REEB and American Society of Civil Engineers (A.S.C.E.) Certifications: CoreNET MCR (In Progress), Lean Six Sigma (In Progress); LEED Green Associate 2013 Top 10 Real Estate Professional under 40 Leadership Profile: Integrity, Transparency, Inspirational, Decisive, Impactful, Loyal, People Leader, Passionate, Competitive, Solid Judgment Skills: Key functional experience in Real Estate Law, Finance, Transactions, Construction Management, Market Planning, Data Analytics, Program Management, Change Management and Communications, Procurement, Facility Management, Lease Administration, Risk Management and Compliance, Strategic Sourcing, Vendor Management, Mergers and Acquisitions Skills budgets, budget, C, Change Management, Competitive, consolidations, Construction Management, contract administration, contracts, DC, design and construction, driving, Facility Management, Finance, functional, Leadership, Law, legal documents, Director, Market Planning, Market, Mergers and Acquisitions, new construction, policies, processes, Procurement, Program Management, Progress, Project Management, purchasing, quality, Real Estate, renovations, Retail, Risk Management, Six Sigma, Strategy, strategic development, Strategic Sourcing, Vendor Management ","
    REGIONAL DEVELOPMENT MANAGER
    Summary
    Be a strategic leader of an organization, utilizing creativity, innovation, experience, technical education, people skills and business relationships to inspire the will to win through the development of best in class people that deliver best in class results
    Experience
    Company Name City , State Regional Development Manager 01/2003 to Current
    • Real Estate COO, Head of North America Real Estate Operations; Accountable for all Project Management, Transactions, Procurement and Facility Management activities for 25 million sf of Real Estate across the United States and Canada representing an annual capital plan and operating expense budget of $450 million and $1.4 billion per year respectively.
    • Lead a staff of 90 employees plus all outsourced Real Estate providers accountable for delivering legendary Customer Experiences.
    • SVP, Head of Retail Real Estate and Distribution Strategy; Led a staff of fifty employees driving the strategic development and tactical implementation of the Real Estate program across the US footprint.
    • Direct the capital expenditure and manage expenses for the portfolio of 1,300 branches.
    • Accountable for new construction, renovations, relocations and consolidations; architectural project management; disposition of surplus property; purchasing; facility management; asset reinvestment; lease administration and contract administration.
    • Align Real Estate strategies across all lines of business.
    • Recommend final approval and execution for all physical distribution activities, transactions, contracts, legal documents and business cases.
    • VP, Director of Development Services; Commanded and cultivated a team of twenty-five employees responsible for executing a $300 million capital budget to strategically develop the physical real estate portfolio across the entire US Retail footprint.
    • Ran a best in class program through identifying and mitigating risk, decreasing cost and driving reduction in overall project durations.
    • Provided our Customers with the highest quality product attainable.
    • Created, maintained and ensured operation within all processes and policies.
    • Extended brilliance across all lines of the business and advance innovative ideologies to make TD Bank the better bank.
    • Managed the construction, procurement and vendor management divisions.
    • Spearheaded the organic growth of the Bank from its initial stages in the Washington DC Market.
    • Secured a completely new team of attorneys, contractors, vendors, engineers, expediters and project managers responsible to schedule, budget, permit, contract and construct stores in Maryland, Virginia and Washington DC.
    • Educated and drove adherence against all company policies and processes.
    • Supervised a team of multiple project managers.
    Company Name City Director of Construction 01/2000 to 01/2002
    • Managed a team of ten employees in the design and construction and maintenance of restaurants throughout the United States.
    • Through value engineering and change management, reduced the average store total project cost and construction duration.
    • Designed real estate strategies, managed pipeline and prepared the annual capital budget.
    • Managed the team executing all project milestones.
    • Developed new consultants, vendors and contractors.
    Company Name Construction Manager 01/1999 to 01/2000
    • Supervised new and major remodel construction throughout the Northeast US.
    • Developed feasibility packages, budgets, schedules, business cases and real estate agreements.
    • Worked with various towns, utility providers and agencies to gather permits.
    • Conducted the presentation of applications to various municipalities at public hearings.
    • Teamed with public affair experts and political consultants to assist development throughout the region by reducing permit timeframes and removing roadblocks.
    • Delivered the best quality and profitable restaurants to the Customer.
    Company Name Project Engineer 01/1996 to 01/1999
    • Supervised construction projects over a geography covering 112 stations throughout three states and fourteen counties.
    • Ensured all locations were properly maintained and compliant with all laws and regulations.
    • Performed inspections, supervised projects and ensured a safe and efficient working environment at each station.
    • Prepared bids, purchase orders and waste stream estimates.
    • Organized the disposal of wastes in compliance with EPA and local regulations.
    Education and Training
    Masters of Science : Environmental Technology 2000 NEW YORK INSTITUTE OF TECHNOLOGY , City , State Environmental Technology
    B.C.E : Civil Engineering 1996 VILLANOVA UNIVERSITY , City , State Civil Engineering
    ICSC, CoreNET, USGBC, GBCI, REEB and American Society of Civil Engineers (A.S.C.E.) Certifications: CoreNET MCR (In Progress), Lean Six Sigma (In Progress); LEED Green Associate 2013
    Top 10 Real Estate Professional under 40 Leadership Profile: Integrity, Transparency, Inspirational, Decisive, Impactful, Loyal, People Leader, Passionate, Competitive, Solid Judgment Skills: Key functional experience in Real Estate Law, Finance, Transactions, Construction Management, Market Planning, Data Analytics, Program Management, Change Management and Communications, Procurement, Facility Management, Lease Administration, Risk Management and Compliance, Strategic Sourcing, Vendor Management, Mergers and Acquisitions
    Skills
    budgets, budget, C, Change Management, Competitive, consolidations, Construction Management, contract administration, contracts, DC, design and construction, driving, Facility Management, Finance, functional, Leadership, Law, legal documents, Director, Market Planning, Market, Mergers and Acquisitions, new construction, policies, processes, Procurement, Program Management, Progress, Project Management, purchasing, quality, Real Estate, renovations, Retail, Risk Management, Six Sigma, Strategy, strategic development, Strategic Sourcing, Vendor Management
    ",CONSTRUCTION 31605080," GEEK SQUAD AGENT Professional Profile IT support specialist with experience across multiple disciplines including technical support, customer service, computer repair, and military service. I am hard working, willing to learn, team oriented, and comfortable working independently as well. Qualifications Windows / Mac / IOS / Android Technical Support Hardware & Software Maintenance User Training Malware Detection & Removal Customer Service Entry Level Active Directory & Ticketing Problem Solving & Research Experience Company Name August 2014 to October 2016 Geek Squad Agent City , State Provided technical support in person and over the phone. Performed hardware and software installation and repair. Refurbished and setup PCs and peripheral devices. Company Name January 2013 to January 2014 Shipping & Receiving Associate City , State Performed shipping and receiving of product. Assisted with inventory management. General logistics and warehouse duties. Company Name January 2009 to January 2012 Assembler/Shipping & Receiving Associate City , State Assembled and tested tanks according to specifications. Maintained inventory of tools and supplies. Performed shipping and receiving duties. Company Name January 2005 to January 2009 Aviation Electrician City , State Performed troubleshooting and maintenance of aircraft. Performed ground handling and marshalling of aircraft. Performed daily safe for flight inspections. Education Purdue University 2014 B.S : Computer & Information Technology City , State Computer & Information Technology Skills Active Directory, Hardware, Customer Service, inventory management, inventory, logistics, Mac, Windows, Problem Solving, receiving, Research, shipping, software installation, technical support, User Training, phone, troubleshooting ","
    GEEK SQUAD AGENT
    Professional Profile
    IT support specialist with experience across multiple disciplines including technical support, customer service, computer repair, and military service. I am hard working, willing to learn, team oriented, and comfortable working independently as well.
    Qualifications
    Windows / Mac / IOS / Android Technical Support Hardware & Software Maintenance User Training Malware Detection & Removal Customer Service Entry Level Active Directory & Ticketing Problem Solving & Research
    Experience
    Company Name August 2014 to October 2016 Geek Squad Agent
    City , State
    • Provided technical support in person and over the phone.
    • Performed hardware and software installation and repair.
    • Refurbished and setup PCs and peripheral devices.
    Company Name January 2013 to January 2014 Shipping & Receiving Associate
    City , State
    • Performed shipping and receiving of product.
    • Assisted with inventory management.
    • General logistics and warehouse duties.
    Company Name January 2009 to January 2012 Assembler/Shipping & Receiving Associate
    City , State
    • Assembled and tested tanks according to specifications.
    • Maintained inventory of tools and supplies.
    • Performed shipping and receiving duties.
    Company Name January 2005 to January 2009 Aviation Electrician
    City , State
    • Performed troubleshooting and maintenance of aircraft.
    • Performed ground handling and marshalling of aircraft.
    • Performed daily safe for flight inspections.
    Education
    Purdue University 2014 B.S : Computer & Information Technology City , State Computer & Information Technology
    Skills
    Active Directory, Hardware, Customer Service, inventory management, inventory, logistics, Mac, Windows, Problem Solving, receiving, Research, shipping, software installation, technical support, User Training, phone, troubleshooting
    ",AVIATION 10816645," GROUP FITNESS COORDINATOR Professional Summary Highly motivated, wellness professional seeking an opportunity to advance my career with a position providing the community with programs and services to further their knowledge and involvement in wellness activities. Ability to design, develop, implement, and evaluate health and wellness programs Strong interpersonal skills with experience in educating members and community about health related topics Innovative in designing and carrying out projects Advanced understanding and experience with the wellness industry Maintain high level of organizational, communication and service oriented skills Basic understanding of fitness testing and evaluation concepts Professional Experience Group Fitness Coordinator 05/2012 to 10/2015 Company Name Directed and supervised the Group Fitness Program which included staffing and evaluation of 30+ instructors. Developed educational seminars for active adults and members, providing wellness and health information. Developed health education events, incentive programs, and seminars for all employees. Responsible for P&L for the Group Fitness Program. Developed and ran annual community support campaign to bring in $10,000+ per year to department. Devised and implemented progressive and individualized exercise recommendations and programs. Created and successfully held monthly healthy lifestyle events/ presentations. Marketed the group fitness classes to members as well as all fitness related events. Private Childcare Provider 11/2011 to Current City , State Created and carried out daily schedules that meet the physical and emotional needs of children. Met with parents on a weekly basis to discuss the week's plans, as well as any disciplinary problems. Scheduled activities to ensure proper development of social interaction with others as well as personal development. Effectively handled interventions between children when disagreements arise. Fitness Instructor 08/2011 to Current YMCA of the Suncoast, Highland Recreation Complex Responsibilities Developed, organized, and maintained fitness classes for members in an effective, efficient, and professional manner through personal recognition, relationship building, and safe execution. Advised members on items related to fitness, exercise principles, and wellness. Kept and maintained up-to-date trends in the fitness industry. Encouraged members to reach their fitness and wellness goals. Education and Training Bachelor's Degree : Psychology/ Government December 2011 University of Tampa Psychology/ Government Healthy Lifestyle Principles Foundations of Strength and Conditioning CPR, First Aid, AED Les Mills Bodypump Guardian ad Litem volunteer and advocacy training Skills ad, CPR, First Aid, Guardian, health education, presentations, relationship building, seminars, staffing ","
    GROUP FITNESS COORDINATOR
    Professional Summary
    Highly motivated, wellness professional seeking an opportunity to advance my career with a position providing the community with programs and services to further their knowledge and involvement in wellness activities. Ability to design, develop, implement, and evaluate health and wellness programs Strong interpersonal skills with experience in educating members and community about health related topics Innovative in designing and carrying out projects Advanced understanding and experience with the wellness industry Maintain high level of organizational, communication and service oriented skills Basic understanding of fitness testing and evaluation concepts
    Professional Experience
    Group Fitness Coordinator 05/2012 to 10/2015 Company Name
    • Directed and supervised the Group Fitness Program which included staffing and evaluation of 30+ instructors.
    • Developed educational seminars for active adults and members, providing wellness and health information.
    • Developed health education events, incentive programs, and seminars for all employees.
    • Responsible for P&L for the Group Fitness Program.
    • Developed and ran annual community support campaign to bring in $10,000+ per year to department.
    • Devised and implemented progressive and individualized exercise recommendations and programs.
    • Created and successfully held monthly healthy lifestyle events/ presentations.
    • Marketed the group fitness classes to members as well as all fitness related events.
    Private Childcare Provider 11/2011 to Current City , State
    • Created and carried out daily schedules that meet the physical and emotional needs of children.
    • Met with parents on a weekly basis to discuss the week's plans, as well as any disciplinary problems.
    • Scheduled activities to ensure proper development of social interaction with others as well as personal development.
    • Effectively handled interventions between children when disagreements arise.
    Fitness Instructor 08/2011 to Current
    • YMCA of the Suncoast, Highland Recreation Complex Responsibilities Developed, organized, and maintained fitness classes for members in an effective, efficient, and professional manner through personal recognition, relationship building, and safe execution.
    • Advised members on items related to fitness, exercise principles, and wellness.
    • Kept and maintained up-to-date trends in the fitness industry.
    • Encouraged members to reach their fitness and wellness goals.
    Education and Training
    Bachelor's Degree : Psychology/ Government December 2011 University of Tampa Psychology/ Government Healthy Lifestyle Principles Foundations of Strength and Conditioning CPR, First Aid, AED Les Mills Bodypump Guardian ad Litem volunteer and advocacy training
    Skills
    ad, CPR, First Aid, Guardian, health education, presentations, relationship building, seminars, staffing
    ",FITNESS 82125182," CHEMICAL ENGINEERING INTERN Objective Statement To obtain employment as an entry level Chemical Engineer utilizing my current experience and education. Competencies Project management Scheduling tools ChemCad, OAM, MES and EPI Structural red-line revisions skills Advanced written and conversational German Process piping Microsoft Office Quality control Strong presentation skills Process improvement Experience 05/2017 to Current Chemical Engineering Intern Company Name － City , State Intern at AkzoNobel, assigned to the Columbus, Mississippi plant working 30-40 hours weekly in the Hydrogen Peroxide division. Primary duties include observation of the different processes (hydrogenation, oxidation, extraction, distillation, mixing, and loading of peroxide and its components). Updating the OAM, MES, and OEE portals daily with information from the chief technician. Gathering quotes and product specifications for my two assigned projects, red-lining P&IDs in preparation for changes within the plant, and assisting with any jobs that my supervisor needs done. Lead any Management of Change meeting regarding my projects. Projects are as follows: -Replacing an automatic valve with a control valve on a condensate tank; adding a differential pressure transmitter to control the tank level; installing an orifice plate in the pipe to control the flow into the tank. Responsibilities included obtaining bids for mechanical labor, electrical and instrumentation labor, and DCS configuration and quotes for instrumentation. The scope of the project was $50,000. - Installing an RF Capacitance probe on an existing sight glass on a holding tank; replacing a chemical hose with a 316L stainless steel pipe and installing a control valve in the pipe to control the interface level within the sight glass. Responsibilities included obtaining bids for mechanical labor, electrical and instrumentation labor, and DCS configuration and quotes for instrumentation. The anticipated scope of this project is $30,000-$50,000. 07/2016 to 08/2016 Chemical Engineering Summer School (ChESS Vienna) Company Name － City , State The focus of the Chemical Engineering Summer school course, ChESS Vienna, was on practical exploration of unit operations of process engineering in lab scale and touring various chemical processing facilities in Vienna. Additional goals included developing improved teamwork, presentation, laboratory skills, as well as expanding the student's world view, providing an enriching educational experience, and improving the global awareness of our students, and enabling them to be more effective in international settings. Organizations Member- American Institute of Chemical Engineers Brother of Alpha Kappa Psi - Professional Business Fraternity UA College of Engineering- Peer Mentor Technical Skills and Qualifications Monitor and analyze data from processes and experiments. Follow safety procedures to be employed by workers operating equipment or working in close proximity to ongoing chemical reactions. Improve processes to separate components of liquids or gases or generate electrical currents, using controlled chemical processes. Troubleshoot problems with chemical manufacturing processes. Evaluate chemical equipment and processes to identify ways to optimize performance or to ensure compliance with safety and environmental regulations. Research engineering aspects of biological or chemical processes. Conduct validation tests of equipment or processes. Determine causes of operational problems or failures. Evaluate characteristics of equipment or systems. Proficient in Microsoft Office, OAM, MES, and EPI. Working knowledge of SAP, ChemCad, C+, Java. Advanced written and conversational German. Intermediate conversational Spanish. ​ Education 2018 Bachelor of Science : Chemical Engineering University of Alabama － City , State , USA Currently enrolled senior at the University of Alabama majoring in Chemical Engineering Anticipated graduation date: May 2018 2013 High School Diploma : International Baccalaureate Program Fairhope High School － City , State , USA Graduated May 2013 with IB Diploma. ","
    CHEMICAL ENGINEERING INTERN
    Objective Statement
    To obtain employment as an entry level Chemical Engineer utilizing my current experience and education.
    Competencies
    • Project management
    • Scheduling tools
    • ChemCad, OAM, MES and EPI
    • Structural red-line revisions skills
    • Advanced written and conversational German
    • Process piping
    • Microsoft Office
    • Quality control
    • Strong presentation skills
    • Process improvement
    Experience
    05/2017 to Current
    Chemical Engineering Intern Company Name － City , State
    Intern at AkzoNobel, assigned to the Columbus, Mississippi plant working 30-40 hours weekly in the Hydrogen Peroxide division. Primary duties include observation of the different processes (hydrogenation, oxidation, extraction, distillation, mixing, and loading of peroxide and its components). Updating the OAM, MES, and OEE portals daily with information from the chief technician. Gathering quotes and product specifications for my two assigned projects, red-lining P&IDs in preparation for changes within the plant, and assisting with any jobs that my supervisor needs done. Lead any Management of Change meeting regarding my projects. Projects are as follows: -Replacing an automatic valve with a control valve on a condensate tank; adding a differential pressure transmitter to control the tank level; installing an orifice plate in the pipe to control the flow into the tank. Responsibilities included obtaining bids for mechanical labor, electrical and instrumentation labor, and DCS configuration and quotes for instrumentation. The scope of the project was $50,000. - Installing an RF Capacitance probe on an existing sight glass on a holding tank; replacing a chemical hose with a 316L stainless steel pipe and installing a control valve in the pipe to control the interface level within the sight glass. Responsibilities included obtaining bids for mechanical labor, electrical and instrumentation labor, and DCS configuration and quotes for instrumentation. The anticipated scope of this project is $30,000-$50,000.
    07/2016 to 08/2016
    Chemical Engineering Summer School (ChESS Vienna) Company Name － City , State
    • The focus of the Chemical Engineering Summer school course, ChESS Vienna, was on practical exploration of unit operations of process engineering in lab scale and touring various chemical processing facilities in Vienna. Additional goals included developing improved teamwork, presentation, laboratory skills, as well as expanding the student's world view, providing an enriching educational experience, and improving the global awareness of our students, and enabling them to be more effective in international settings.
    Organizations
    Member- American Institute of Chemical Engineers
    Brother of Alpha Kappa Psi - Professional Business Fraternity
    UA College of Engineering- Peer Mentor

    Technical Skills and Qualifications
    • Monitor and analyze data from processes and experiments.
    • Follow safety procedures to be employed by workers operating equipment or working in close proximity to ongoing chemical reactions.
    • Improve processes to separate components of liquids or gases or generate electrical currents, using controlled chemical processes.
    • Troubleshoot problems with chemical manufacturing processes.
    • Evaluate chemical equipment and processes to identify ways to optimize performance or to ensure compliance with safety and environmental regulations.
    • Research engineering aspects of biological or chemical processes.
    • Conduct validation tests of equipment or processes.
    • Determine causes of operational problems or failures.
    • Evaluate characteristics of equipment or systems.
    • Proficient in Microsoft Office, OAM, MES, and EPI.
    • Working knowledge of SAP, ChemCad, C+, Java.
    • Advanced written and conversational German.
    • Intermediate conversational Spanish.
    ​
    Education
    2018
    Bachelor of Science : Chemical Engineering University of Alabama － City , State , USA
    Currently enrolled senior at the University of Alabama majoring in Chemical Engineering
    Anticipated graduation date: May 2018
    2013
    High School Diploma : International Baccalaureate Program Fairhope High School － City , State , USA Graduated May 2013 with IB Diploma.
    ",ENGINEERING 16849128," FEDERAL GRAIN INSPECTOR Summary Service-oriented Process Operator with 5 years background working in the Industrial Industry. Core competencies include Processing, Observing, Analyzing chemicals and other matters, as well as excellent communication and time management skills. Handle tasks with accuracy and efficiency. Skills Production and Processing Industrial and Environmental safety Mechanical aptitude and equipment troubleshooting ability. Basic math skills and the ability to compute decimals and perentage.     Basic computer skills   Good oral and written communication skills   Previous manufacturing skills   Able to lift up to 70 pounds, use tools   Team work  Experience Company Name City , State Federal Grain Inspector 06/2015 to Current Prepare grain samples for grading by preforming the necessary tests to determine moisture content, test weight, dockage, and presence of foreign material. Perform specialized tests such as aflatoxin and protein analysis; calibrates equipment, grind samples, read results and enters reading on official certificates. Inspect ship holds for loading, and safety procedures.  Company Name City , State Process Operator Intern 06/2015 to 09/2015 Monitor equipment functioning, observe temperature levels, and flow gauges. Perform regular unit checks in order to ensure that all equipment is operating as it should. Control equipment to regulate the flow and pressure of gas to feed lines of boilers, furnaces, and related steam generating or heating equipment. Company Name City , State B Class Electrician 01/2010 to 06/2015 Install or calibrate electrical or mechanical equipment such as motors, engines, switchboards, relays, switch gears, meters, and pumps. Cut, bend, or shape mental conduit for installation in new construction plant, using a hydraulic bender and pipe threader. Education and Training Associate of Science : Process Technology 2013 ITI Technical College , City , State , United States Activities and Honors OSHA CARD                                                                        SECURITY PASSPORT CURRENT TWIC CARD HOLDER  WATER SURVIVAL/HUET HSE0039 MEDIC FIRST AID CPR AED  FALL PREVENTION AND PROTECTION WORKER (DNE)  HSE SUPER SAFETY COURSE ","
    FEDERAL GRAIN INSPECTOR
    Summary

    Service-oriented Process Operator with 5 years background working in the Industrial Industry. Core competencies

    include Processing, Observing, Analyzing chemicals and other matters, as well as excellent communication and time management skills. Handle tasks with accuracy and efficiency.

    Skills
    • Production and Processing
    • Industrial and Environmental safety
    • Mechanical aptitude and equipment troubleshooting ability.
    • Basic math skills and the ability to compute decimals and perentage.

     
    •   Basic computer skills
    •   Good oral and written communication skills
    •   Previous manufacturing skills
    •   Able to lift up to 70 pounds, use tools
    •   Team work 
    Experience
    Company Name City , State Federal Grain Inspector 06/2015 to Current

    Prepare grain samples for grading by preforming the necessary tests to determine moisture content, test weight, dockage, and presence of foreign material.

    Perform specialized tests such as aflatoxin and protein analysis; calibrates equipment, grind samples, read results and enters reading on official certificates.

    Inspect ship holds for loading, and safety procedures. 
    Company Name City , State Process Operator Intern 06/2015 to 09/2015

    Monitor equipment functioning, observe temperature levels, and flow gauges. Perform regular unit checks

    in order to ensure that all equipment is operating as it should.

    Control equipment to regulate the flow and pressure of gas to feed lines of boilers, furnaces, and related steam generating or heating equipment.
    Company Name City , State B Class Electrician 01/2010 to 06/2015

    Install or calibrate electrical or mechanical equipment such as motors, engines, switchboards, relays, switch gears, meters, and pumps.

    Cut, bend, or shape mental conduit for installation in new construction plant, using a hydraulic bender and pipe threader.
    Education and Training
    Associate of Science : Process Technology 2013 ITI Technical College , City , State , United States
    Activities and Honors
    • OSHA CARD                                                                       
    • SECURITY PASSPORT
    • CURRENT TWIC CARD HOLDER 
    • WATER SURVIVAL/HUET HSE0039
    • MEDIC FIRST AID CPR AED 
    • FALL PREVENTION AND PROTECTION WORKER (DNE) 
    • HSE SUPER SAFETY COURSE
    ",AGRICULTURE 10062724," BEHAVIORAL HEALTHCARE HELP LINE AND PSYCHIATRIC EMERGENCY TEAM SUPERVISOR Professional Overview Seasoned Licensed Clinical Social Worker dedicated to providing high quality, compassionate, and effective care in role of psychotherapist, educator, and manager. License LCS 18224                                         Core Qualifications Clinical acumen Multicuturally competent psychotherapist Clinical supervision Client-centered care Quality care focused Service oriented Committed to personal and professional growth Strength based management style Program development, design, training Quality review and process improvement Rapport building Contract, Criminal, Tort, Probate law familiarity   Education Glendale College of Law City , State University of Southern California City , State Master of Social Work Graduated with honors California State University, Northridge City , State Bachelor of Arts : Psychology Graduated with honors, member of Psi Chi, Golden Key National Honor Society, Tau Alpha Epsilon Honor Society Accomplishments Clinical Established and operated private practice for 10 years Documentation Documentation Influenced creation, design, and reporting fields of patient charting system Created, implemented system of documentation that resulted in 95% quality assurance scores for several consecutive years Quality Standardized chart documentation Developed telephonic, documentation, performance indicators ?Training Wrote training manual and organized resource material Developed curriculum, taught, and modeled desired skill/outcome Provided electronic medical record navigation and documentation training ?  Marketing Increased referrals via Physician Liaison Program, Elder Law attorneys, primary care physicians, psychiatry and addiction medicine providers, law enforcement, EAP providers, community Workflow Planning Implemented new work processes which increased efficiencies and productivity Computer Skills Proficient: Epic, Word, Lotus, Interqual, NICE, Symposium, Foundations, AZZ cardfile Familiar: Excel, PowerPoint, Visio Experience 07/2002 - Current Company Name - City , State Behavioral Healthcare Help Line and Psychiatric Emergency Team Supervisor Clinical supervisor of 24/7/365 psychiatric crisis call center and psychiatric emergency team; interim supervisor to Utilization Management and Bed Finding departments within a large care coordination center; hired, counseled, terminated staff; recorded, tracked, developed performance indicators and performance criteria for evaluations; wrote and updated protocols, policy and procedures, quality review indicators, training manual, meeting minutes, business reports; influenced development and re-design of electronic charting and reporting fields; organized and led new hire, clinical, Frequent Caller, computer, staff meetings/trainings, and holiday, retirement, Social Work Month celebrations; performed web-based in-service work stoppage training to physicians, managers and successfully staffed the crisis line for 48 consecutive hours with no abandoned calls; developed Frequent Caller treatment plan template for coordination and continuity of care; participated and presented statistical data at regional Department Administrators and regional Southern California Quality Assurance meetings; implemented interdepartmental cross training which increased efficiencies, productivity, staff development, and morale; recorded, tracked, ensured staff license renewals, CEUs, mandated organizational classes were completed by due dates; completed bi-monthly payroll and managed all leaves; completed staff scheduling every 6 weeks; decreased tardiness; responded to all IT concerns; reviewed, researched, responded to all critical incidents and complaints; developed work flows that decreased time members spent in non-plan EDs with attention to high quality care and cost containment; answered crisis calls when short staffed; and, shared on-call responsibilities. 03/1998 - 07/2002 Company Name - City , State Licensed Clinical Social Worker/Care Coordinator Performed biopsychosocial telephonic assessments, crisis intervention, and/or consultation for members, employees, purchaser groups, Employee Assistance Professionals, management, law enforcement, and emergency department physicians; determined appropriate levels of care; repatriated or case managed members in non-plan hospitals; advocated for members needing psychiatric and/or addiction medicine treatment; care coordinated with the member's treatment team; trained new staff; worked collaboratively on interdepartmental team and developed work flows, procedures, and protocols that increased efficiencies, productivity, role clarity; developed documentation standards; influenced the creation and development of departmental electronic database for charting case notes. 04/1996 - 03/1998 Company Name - City , State Senior Care Network, Clinical Social Worker Field based case management for disabled adults with chronic mental illness and older adults with co-occurring disorders. Completed in-home assessments and monthly monitoring; client and family counseling, education, and community referrals. Per attorney request, evaluated, wrote report, testified in court (became expert witness) for probate conservatorship hearings; marketed and managed the Physician Liaison program; lead weekly Caregiver support group; underwrote long-term care insurance assessments and benefit determination evaluations; became community resource specialist. 05/1992 - 08/1996 Company Name - City , State Behavioral Science Faculty, Family Practice Residency Program Social Work Associate in community medical clinic; interviewed prospective residents; developed curriculum, taught, and evaluated performance of Family Practice residents and medical students on the Substance Abuse and Psychiatry rotations; conducted lectures, presentations in class, ""Brown Bag lunches,"" and off-site meetings; set up internal and external training sites and ensured learning objectives were met; education was focused on risk, substance abuse, and biopsychosocial assessments, active listening, interviewing skills, DSM diagnoses while on rounds, during home visits, and co-led therapy sessions; instilled confidence by demonstrating attunement to patient and self, assessment, treatment planning, rapport building skills, and provided after visit summarization/feedback; strengthened teamwork and resident and faculty relationships by incorporating team building activities into staff meetings; liaison to residents who needed psychiatric or health services; provided short/long term individual, couple, family therapy on complicated cases and provided feedback to the resident; and was a preceptor to other MSW students.. 10/1991 - 10/2001 Company Name - City , State Psychotherapist Individual, couple, family therapy with children, adolescents, adults, and older adults. Presenting problems were: depression, anxiety, panic attacks, insomnia, psychosis, explosive rage, adoption, foster care, grief and loss, truancy, trauma, self harm, substance abuse/addiction, gender dysphoria, domestic violence, homelessness,  parenting concerns, care giver burn-out, and school/work stress. Clientele: ethnically, culturally, racially, and socioeconomically diverse. 10/1990 - 10/1991 Company Name - City , State Employee Assistance Program/Mental Health Center, MSW Intern/Social Work Associate Consultation provided to managers, employees, Human Resources regarding work place problems; Crisis Intervention, short and long-term therapy  provided to contract and company employees, their families, and the community; taught series of classes on Stress Management and Memory Retention. Featured speaker at a ""Drugs in the Workplace"" seminar; and taught substance abuse related classes and lead couples group therapy with addicts and co-addicts in an outpatient chemical dependency recovery program. Clientele: racially, ethnically, culturally, and socioeconomically diverse. 09/1989 - 05/1990 Company Name - City , State MSW Intern Direct services provided in community mental health setting: conducted biopsychosocial assessments; short and long term individual, couple, family therapy; led group therapy with adults; provided crisis intervention, case management, community referrals. Client presenting problems were: child physical, emotional, sexual abuse/trauma, and difficult transitions to foster care, depression, anxiety, phobias,  ADHD, pervasive developmental disorders; teen truancy, gang activity, pregnancy, and substance abuse/addiction; adults with parenting problems; victims of domestic violence; unemployment; co-occurring disorders, grief and loss, panic attacks, and chronic mental illness. Clientele: ethnically, racially, culturally diverse; mostly low to middle income. 08/1987 - 08/1989 Company Name - City , State Resident Counselor Provided individual, family, group therapy with homeless, run-a-way girls, 12-18 years old, many charged with crimes associated with substance abuse, prostitution and gang activity; filed child abuse reports; provided telephonic crisis intervention; completed new resident intakes; general supervision of residents; designed teen pregnancy awareness program, taught life skills classes, became a lead and trained and supervised staff. Presentations 1990-1991: Taught classes in Stress Management and Memory Retention to the community, hospital employees, and EAP clients; speaker on Drugs in the Workplace for a large contracted employer. ?1992-1996: The following lectures to Family Practice residents, medical students, and/or attending physicians were conducted in class, during hospital ""Brown Bag"" lunch breaks, or at off-site meetings: Parenting 101 Suicide Risk Factors, Assessment, and Aftermath Psychiatric Holds and Conservatorships Eating Disorders and Treatment Options Multicultural Approaches to Healthcare My Patient is Non-Compliant... What Can I Do?  The Cycle of Domestic Violence: Patient, Child, Perpetrator Effects Oh No, it's Not Him/Her Again... Managing Countertransference Malingering, Factious, Psychosomatic Disorders How to Manage Angry and Aggressive Patients Signs and Symptoms of Child Abuse, Elder/Dependent Abuse? Who, What, When, Where, and Why of Panic Attacks Normal Childhood Fears The Mental Status Exams Is it ADD, ADHD, Anxiety, Depression, Mania?.... HELP! How Do I Screen for Drinking/DrugProblems? Signs and Symptoms of Alcohol/Drug Intoxication and Withdrawal Stages of Chemical Dependency Causes and Treatment of Substance Abuse Substance Abuse: Breaking Down the Walls of Denial Alcoholics Anonymous and the 12-Steps Stress Management Death: Grief, Loss, and Depression... What's Normal? Delirium, Depression, and Dementia, What's the Difference? ? Assessments and Developmental Stages of Life Who Can Help With What? (Community Resources)  Rapport, Compliance, and Lawsuits     Volunteer Work Orphanages in Mexico: built and repaired homes, planted gardens, entertained children as mime, provided medical screenings, clothing and school supplies Indian reservations in Arizona and New Mexico: built and repaired homes, provided food, clothing, child care, for Navajo, Hopi, Cherokee Indians. Camp leader for  children and adults with Down's syndrome, traumatic brain injuries, autism, deaf-blindness, and chronic mental illness. Assisted adults with mild to moderate intellectual disabilities find employment and closely monitored work performance.   Languages Sign language ","
    BEHAVIORAL HEALTHCARE HELP LINE AND PSYCHIATRIC EMERGENCY TEAM SUPERVISOR
    Professional Overview

    Seasoned Licensed Clinical Social Worker dedicated to providing high quality, compassionate, and effective care in role of psychotherapist, educator, and manager.

    License

    LCS 18224                                        

    Core Qualifications
    • Clinical acumen
    • Multicuturally competent psychotherapist
    • Clinical supervision
    • Client-centered care
    • Quality care focused
    • Service oriented
    • Committed to personal and professional growth
    • Strength based management style
    • Program development, design, training
    • Quality review and process improvement
    • Rapport building
    • Contract, Criminal, Tort, Probate law familiarity  
    Education
    Glendale College of Law City , State
    University of Southern California City , State Master of Social Work

    Graduated with honors
    California State University, Northridge City , State Bachelor of Arts : Psychology

    Graduated with honors, member of Psi Chi, Golden Key National Honor Society, Tau Alpha Epsilon Honor Society
    Accomplishments

    Clinical

    • Established and operated private practice for 10 years

    Documentation

    • Documentation Influenced creation, design, and reporting fields of patient charting system
    • Created, implemented system of documentation that resulted in 95% quality assurance scores for several consecutive years

    Quality

    • Standardized chart documentation
    • Developed telephonic, documentation, performance indicators

    ?Training

    • Wrote training manual and organized resource material
    • Developed curriculum, taught, and modeled desired skill/outcome
    • Provided electronic medical record navigation and documentation training ?

     Marketing

    • Increased referrals via Physician Liaison Program, Elder Law attorneys, primary care physicians, psychiatry and addiction medicine providers, law enforcement, EAP providers, community

    Workflow Planning

    • Implemented new work processes which increased efficiencies and productivity
    Computer Skills

    Proficient: Epic, Word, Lotus, Interqual, NICE, Symposium, Foundations, AZZ cardfile

    Familiar: Excel, PowerPoint, Visio

    Experience
    07/2002 - Current
    Company Name - City , State Behavioral Healthcare Help Line and Psychiatric Emergency Team Supervisor

    Clinical supervisor of 24/7/365 psychiatric crisis call center and psychiatric emergency team; interim supervisor to Utilization Management and Bed Finding departments within a large care coordination center; hired, counseled, terminated staff; recorded, tracked, developed performance indicators and performance criteria for evaluations; wrote and updated protocols, policy and procedures, quality review indicators, training manual, meeting minutes, business reports; influenced development and re-design of electronic charting and reporting fields; organized and led new hire, clinical, Frequent Caller, computer, staff meetings/trainings, and holiday, retirement, Social Work Month celebrations; performed web-based in-service work stoppage training to physicians, managers and successfully staffed the crisis line for 48 consecutive hours with no abandoned calls; developed Frequent Caller treatment plan template for coordination and continuity of care; participated and presented statistical data at regional Department Administrators and regional Southern California Quality Assurance meetings; implemented interdepartmental cross training which increased efficiencies, productivity, staff development, and morale; recorded, tracked, ensured staff license renewals, CEUs, mandated organizational classes were completed by due dates; completed bi-monthly payroll and managed all leaves; completed staff scheduling every 6 weeks; decreased tardiness; responded to all IT concerns; reviewed, researched, responded to all critical incidents and complaints; developed work flows that decreased time members spent in non-plan EDs with attention to high quality care and cost containment; answered crisis calls when short staffed; and, shared on-call responsibilities.

    03/1998 - 07/2002
    Company Name - City , State Licensed Clinical Social Worker/Care Coordinator

    Performed biopsychosocial telephonic assessments, crisis intervention, and/or consultation for members, employees, purchaser groups, Employee Assistance Professionals, management, law enforcement, and emergency department physicians; determined appropriate levels of care; repatriated or case managed members in non-plan hospitals; advocated for members needing psychiatric and/or addiction medicine treatment; care coordinated with the member's treatment team; trained new staff; worked collaboratively on interdepartmental team and developed work flows, procedures, and protocols that increased efficiencies, productivity, role clarity; developed documentation standards; influenced the creation and development of departmental electronic database for charting case notes.
    04/1996 - 03/1998
    Company Name - City , State Senior Care Network, Clinical Social Worker

    Field based case management for disabled adults with chronic mental illness and older adults with co-occurring disorders. Completed in-home assessments and monthly monitoring; client and family counseling, education, and community referrals. Per attorney request, evaluated, wrote report, testified in court (became expert witness) for probate conservatorship hearings; marketed and managed the Physician Liaison program; lead weekly Caregiver support group; underwrote long-term care insurance assessments and benefit determination evaluations; became community resource specialist.
    05/1992 - 08/1996
    Company Name - City , State Behavioral Science Faculty, Family Practice Residency Program

    Social Work Associate in community medical clinic; interviewed prospective residents; developed curriculum, taught, and evaluated performance of Family Practice residents and medical students on the Substance Abuse and Psychiatry rotations; conducted lectures, presentations in class, ""Brown Bag lunches,"" and off-site meetings; set up internal and external training sites and ensured learning objectives were met; education was focused on risk, substance abuse, and biopsychosocial assessments, active listening, interviewing skills, DSM diagnoses while on rounds, during home visits, and co-led therapy sessions; instilled confidence by demonstrating attunement to patient and self, assessment, treatment planning, rapport building skills, and provided after visit summarization/feedback; strengthened teamwork and resident and faculty relationships by incorporating team building activities into staff meetings; liaison to residents who needed psychiatric or health services; provided short/long term individual, couple, family therapy on complicated cases and provided feedback to the resident; and was a preceptor to other MSW students..

    10/1991 - 10/2001
    Company Name - City , State Psychotherapist

    Individual, couple, family therapy with children, adolescents, adults, and older adults. Presenting problems were: depression, anxiety, panic attacks, insomnia, psychosis, explosive rage, adoption, foster care, grief and loss, truancy, trauma, self harm, substance abuse/addiction, gender dysphoria, domestic violence, homelessness,  parenting concerns, care giver burn-out, and school/work stress. Clientele: ethnically, culturally, racially, and socioeconomically diverse.

    10/1990 - 10/1991
    Company Name - City , State Employee Assistance Program/Mental Health Center, MSW Intern/Social Work Associate

    Consultation provided to managers, employees, Human Resources regarding work place problems; Crisis Intervention, short and long-term therapy  provided to contract and company employees, their families, and the community; taught series of classes on Stress Management and Memory Retention. Featured speaker at a ""Drugs in the Workplace"" seminar; and taught substance abuse related classes and lead couples group therapy with addicts and co-addicts in an outpatient chemical dependency recovery program. Clientele: racially, ethnically, culturally, and socioeconomically diverse.
    09/1989 - 05/1990
    Company Name - City , State MSW Intern

    Direct services provided in community mental health setting: conducted biopsychosocial assessments; short and long term individual, couple, family therapy; led group therapy with adults; provided crisis intervention, case management, community referrals. Client presenting problems were: child physical, emotional, sexual abuse/trauma, and difficult transitions to foster care, depression, anxiety, phobias,  ADHD, pervasive developmental disorders; teen truancy, gang activity, pregnancy, and substance abuse/addiction; adults with parenting problems; victims of domestic violence; unemployment; co-occurring disorders, grief and loss, panic attacks, and chronic mental illness. Clientele: ethnically, racially, culturally diverse; mostly low to middle income.
    08/1987 - 08/1989
    Company Name - City , State Resident Counselor

    Provided individual, family, group therapy with homeless, run-a-way girls, 12-18 years old, many charged with crimes associated with substance abuse, prostitution and gang activity; filed child abuse reports; provided telephonic crisis intervention; completed new resident intakes; general supervision of residents; designed teen pregnancy awareness program, taught life skills classes, became a lead and trained and supervised staff.

    Presentations

    1990-1991: Taught classes in Stress Management and Memory Retention to the community, hospital employees, and EAP clients; speaker on Drugs in the Workplace for a large contracted employer.

    ?1992-1996: The following lectures to Family Practice residents, medical students, and/or attending physicians were conducted in class, during hospital ""Brown Bag"" lunch breaks, or at off-site meetings:

    • Parenting 101
    • Suicide Risk Factors, Assessment, and Aftermath
    • Psychiatric Holds and Conservatorships
    • Eating Disorders and Treatment Options
    • Multicultural Approaches to Healthcare
    • My Patient is Non-Compliant... What Can I Do? 
    • The Cycle of Domestic Violence: Patient, Child, Perpetrator Effects
    • Oh No, it's Not Him/Her Again... Managing Countertransference
    • Malingering, Factious, Psychosomatic Disorders
    • How to Manage Angry and Aggressive Patients
    • Signs and Symptoms of Child Abuse, Elder/Dependent Abuse?
    • Who, What, When, Where, and Why of Panic Attacks
    • Normal Childhood Fears
    • The Mental Status Exams
    • Is it ADD, ADHD, Anxiety, Depression, Mania?.... HELP!
    • How Do I Screen for Drinking/DrugProblems?
    • Signs and Symptoms of Alcohol/Drug Intoxication and Withdrawal
    • Stages of Chemical Dependency
    • Causes and Treatment of Substance Abuse
    • Substance Abuse: Breaking Down the Walls of Denial
    • Alcoholics Anonymous and the 12-Steps
    • Stress Management
    • Death: Grief, Loss, and Depression... What's Normal?
    • Delirium, Depression, and Dementia, What's the Difference? ?
    • Assessments and Developmental Stages of Life
    • Who Can Help With What? (Community Resources) 
    • Rapport, Compliance, and Lawsuits    
    Volunteer Work
    • Orphanages in Mexico: built and repaired homes, planted gardens, entertained children as mime, provided medical screenings, clothing and school supplies
    • Indian reservations in Arizona and New Mexico: built and repaired homes, provided food, clothing, child care, for Navajo, Hopi, Cherokee Indians.
    • Camp leader for  children and adults with Down's syndrome, traumatic brain injuries, autism, deaf-blindness, and chronic mental illness.
    • Assisted adults with mild to moderate intellectual disabilities find employment and closely monitored work performance.  
    Languages

    Sign language

    ",HEALTHCARE 20633855," BUSINESS DEVELOPMENT REPRESENTATIVE Career Focus Position in sales, sales management, or account executive roles Key Skills Customer communications Prospecting and cold calling Upselling and consultative selling Account management Delivering Value Proposition Proven sales track record Accomplishments 4 time Stars Trip recipient (highest percentage to quota) Named End of Quarter Super Star (Q1 2015) One of two members in the 200 club (200% to quota) Member of Team of the Month (Dell) Dell record for most calls in a day (115) Voted most outstanding graduate in the department by faculty (Colorado State University) Emerging Leaders Program certified Employee of the Month (July 2017) Experience Business Development Representative 01/2017 to Current Company Name City , State Directly supports the outside sales team Percentage to quota last 3 quarters: 133%, 144%, 200% Responsibilities: generating meetings with potential clients, running discovery calls, and moving deals through sales stages Specific focus on penetrating companies with $100 million annual revenue or more Directly reports to VP of Global Strategic Sales Have secured 2 meetings with CEOs Daily tasks might include: in-person meetings, conference calls, cold calling, cold emails, LinkedIn marketing, networking, data extraction, and attending trade shows Senior Sale Representative and Team Lead 07/2013 to 01/2017 Company Name City , State Senior Sales Rep for Dell -- 3+ years APOS Large Institution segment Responsible for New England, Northeast, and Southern sales territories Percentage to quota the last nine quarters: 201%, 116%, 226%, 80%, 100%, 64%, 129%, 98%, 106% Last quarter's quota was $2.3 million Took on team lead duties that includes territory reviews, escalation management, sales training, new hire training, team forecasting, and high level management analytics  Closed deals exceeding $1,000,000 in margin/revenue Regularly on calls with VPs, CIOs, and IT Directors Work with companies such as Miami Stock Exchange, Icahn, Hershey, Waste Management, Take Two Interactive, Workday, SalesForce, Sirius XM, Samsung, Benjamin Moore Well versed in conference calls, email sales, phone based sales, weekly forecasting, lead generation, sales reporting, weekly territory reviews, and any other sales related tasks  Helped revolutionize warranty renewals for the Dell LI segments by utilizing our Flexible Billing Program to drive higher revenue totals and margins I have taken on an extra work load starting in January 2016 as a sales manager in training Introduced a new categorized email system that is now being implemented on several teams  Trained teams in the Philippines on sales process tactics Social Media Coordinator 06/2013 Company Name City , State Social media coordinator for Country Jam 2013 in Grand Junction In charge of the festival's social media efforts (Facebook, Instagram, Twitter) Other tasks included setting up displays, talking to clients of Major Mortgage, photographing the musicians, and other necessary tasks backstage Server 05/2011 to 06/2012 Company Name City , State Went straight into server position without prior experience Held position for over a year Strongest quality for the job was my ability to maintain full customer satisfaction even when under pressure Was chosen as server of the month Education Journalism and Technical Communication December 2012 Colorado State University City , State Journalism and Technical Communication ​ Minor in Business Management Personal Information I am an avid golfer, s ports fan,  music collector, DJ/producer, s kier, f itness enthusiast, and proud Coloradoan  ","
    BUSINESS DEVELOPMENT REPRESENTATIVE
    Career Focus
    Position in sales, sales management, or account executive roles
    Key Skills
    • Customer communications
    • Prospecting and cold calling
    • Upselling and consultative selling
    • Account management
    • Delivering Value Proposition
    • Proven sales track record
    Accomplishments
    • 4 time Stars Trip recipient (highest percentage to quota)
    • Named End of Quarter Super Star (Q1 2015)
    • One of two members in the 200 club (200% to quota)
    • Member of Team of the Month (Dell)
    • Dell record for most calls in a day (115)
    • Voted most outstanding graduate in the department by faculty (Colorado State University)
    • Emerging Leaders Program certified
    • Employee of the Month (July 2017)
    Experience
    Business Development Representative 01/2017 to Current
    Company Name City , State
    • Directly supports the outside sales team
    • Percentage to quota last 3 quarters: 133%, 144%, 200%
    • Responsibilities: generating meetings with potential clients, running discovery calls, and moving deals through sales stages
    • Specific focus on penetrating companies with $100 million annual revenue or more
    • Directly reports to VP of Global Strategic Sales
    • Have secured 2 meetings with CEOs
    • Daily tasks might include: in-person meetings, conference calls, cold calling, cold emails, LinkedIn marketing, networking, data extraction, and attending trade shows
    Senior Sale Representative and Team Lead 07/2013 to 01/2017
    Company Name City , State
    • Senior Sales Rep for Dell -- 3+ years
    • APOS Large Institution segment
    • Responsible for New England, Northeast, and Southern sales territories
    • Percentage to quota the last nine quarters: 201%, 116%, 226%, 80%, 100%, 64%, 129%, 98%, 106%
    • Last quarter's quota was $2.3 million
    • Took on team lead duties that includes territory reviews, escalation management, sales training, new hire training, team forecasting, and high level management analytics 
    • Closed deals exceeding $1,000,000 in margin/revenue
    • Regularly on calls with VPs, CIOs, and IT Directors
    • Work with companies such as Miami Stock Exchange, Icahn, Hershey, Waste Management, Take Two Interactive, Workday, SalesForce, Sirius XM, Samsung, Benjamin Moore
    • Well versed in conference calls, email sales, phone based sales, weekly forecasting, lead generation, sales reporting, weekly territory reviews, and any other sales related tasks 
    • Helped revolutionize warranty renewals for the Dell LI segments by utilizing our Flexible Billing Program to drive higher revenue totals and margins
    • I have taken on an extra work load starting in January 2016 as a sales manager in training
    • Introduced a new categorized email system that is now being implemented on several teams 
    • Trained teams in the Philippines on sales process tactics
    Social Media Coordinator 06/2013
    Company Name City , State
    • Social media coordinator for Country Jam 2013 in Grand Junction
    • In charge of the festival's social media efforts (Facebook, Instagram, Twitter)
    • Other tasks included setting up displays, talking to clients of Major Mortgage, photographing the musicians, and other necessary tasks backstage
    Server 05/2011 to 06/2012
    Company Name City , State
    • Went straight into server position without prior experience
    • Held position for over a year
    • Strongest quality for the job was my ability to maintain full customer satisfaction even when under pressure
    • Was chosen as server of the month
    Education
    Journalism and Technical Communication December 2012 Colorado State University City , State
    Journalism and Technical Communication
    ​ Minor in Business Management

    Personal Information

    I am an avid golfer, s ports fan,  music collector, DJ/producer, s kier, f itness enthusiast, and proud Coloradoan 

    ",BUSINESS-DEVELOPMENT 42641525," AIR TRAFFIC CONTROLLER Summary Retired Air Traffic Controller with more than 32 years of experience working traffic in the En Route Environment. Performed OJTI, CIC and ERAM SME duties, specializing ERAM automaton. Highlights Certified En Route Air Traffic control experience. Effective listening. Adaptable. Fast learner. Strong collaborative team Member. Application of risk-management Principles. Learning style assessment. Accomplishments Preformed a comprehensive Analysis of the Federal Aviation Administrations En Route Automation Modernization (ERAM) upgrade I was a member of the Independent Operational Assessment (IOA) team that performed a comprehensive Analysis of the ERAM upgrade to the National Air Space System (NAS). I performed in-depth triage of ERAM anomalies at 16 different ARTCC as an ERAM Subject Matter Expert (SME). And at times made recommendations, for what kind of adaptations to local Automation could be made to enhance ERAMs performance at a particular facility. Experience Air Traffic Controller , 08/1983 to 12/2015 Company Name － City , State While working more than 32 years as an En Route Air Traffic Controller (ATCS) in the En Route environment, I maintained the safe, orderly, and expeditious flow of air traffic in the NAS. I was an expert at various disciplines of air traffic control while maintaining at least the minimum separation standard's, and adhering to procedures and regulation as set forth by the Federal Aviation Administration. 04/2013 to 01/2015 Was a National En Route Automation Modernization (ERAM) Subject Mater Expert (SME) and visited 16 En-Route Air Traffic Control Centers (ARTCC) and identified ERAM anomalies. In addition to documenting ERAM's undesirable process, also recommending adaptation changes that resulted in the desired behavior for the affected facility. When not documenting ERAM anomalies, or consulting on ERAM work-a-rounds, I conducted training of the controllers at the sectors working traffic, concerning ERAM functionality. During my collateral duties as an IOA team member and a National ERAM SME, I was able to maintain my currency every month, and conducted OJT. 09/2008 to 04/2013 Served as a National SME on the FAA's Independent Operational Assessment (IOA) team. As a team member I collected data and collaborated on the final report concerning the operational readiness for ERAM's National Deployment. 28 years of experience working transition sectors from domestic Air Traffic Services to Oceanic Air Traffic services. This airspace required manual coordination on route, altitude and time estimates with Oakland Oceanic sectors; as well as establishing oceanic separation standers for the affected flight before entering an oceanic sector. This Radar-Non Radar environment required me to correlate flight plans with incoming and outgoing tracks, and either terminate or re-identify the flight in a Radar environment. Worked Arrival and Departure traffic In and out of Seattle-Tacoma International Airport (SEA) for 32 years. This required closely working with a level 5 Approach control, facilitating the separation of aircraft during the transition phase of a flight from the terminal to the En Route environment. This requires a strong working knowledge of geography for expediting flight on their flight plans, while working within flow control restriction, weather, and volume limitations. And before the wide acceptance of GPS navigation this required long range vectoring, which required consideration of weather and traffic situations. Sequenced traffic for Seattle Approach (S46) from high sectors (above FL230) and low sectors (below FL240) as well as converging routes, in sectors that were over the Cascade Mountains, which introduced weather, and train factors. With 28 years of experience working aircraft in a transitional phase of flight (back and forth from terminal and En Route) I have extensive knowledge and experience with different types of route structures including the new Advanced R-NAV SID's and STAR's with their descend and climb via phases of transitioning to and from the En Route to Terminal environment. As well as more conventional types of En Route navigation like Jet routs, victor airway, ""Q"" routs, ""K"" fixes, as well as point-to point GPS/RNAV/ Latitude/longitude Navigation, and conventional SID's and STAR's. I worked daily military training flights on IR and VR routes, airspace reservation both moving ALTRAV and special Use airspace (SUA). I have experience with Naval (P3, F18, E2, A6 and EA6 aircraft, Air force (F16, F15, F4, C17, C141, KC35, B2 and B52), Army (A10, UH60, and AH64), and Air National Guard (F4, F15 and F16) and their missions. The sectors I was certified on had Naval, Air force, and Army bases and a joint civilian/Air National Guard base. My experience involves clearing fighters into and recovering fighters from special use airspace, as well as air refueling missions and helicopters for the Army back and forth from base to training grounds. Controlled cross border flights between the USA and Canada for over 32 years. Experience includes passing manual time estimates, flight plans, and making and taking manual hand offs via voice calls. Also experience at some of the limitations of CATTS (the Canadian version of ERAM) and ERAM's interfaces are. Have 32 years experience providing approach control services at uncontrolled, and tower controlled airports. One of the tower-controlled airports was Paine Field in Everett, WA. Pain field (PAE) is a key airport in the Boeing Company manufacturing process, and worked closely with Boeing in their testing and certification process for new airplanes. Also Pain field is an airport that many new pilots would go and do multiple practice approaches for training. This environment meant the traffic pattern at Paine field had a large variety of aircraft, Large commercial aircraft, navy fighters and small single engine trainers, this required the separation and sequence the traffic but apply wake turbulence procedures in many instances. While providing approach control services at PAE, we meet the requirements to use 3NM separation in most of the area. This required vigilantes as to how fare the aircraft was from the RADAR antenna, and adding to the complexity of this particular airspace, was the West side was over water, or low lying land; but the train rose very quickly to the East, required different techniques for lost com or vectoring to the final approach course. Preformed duties as a SME in Plans and Programs (ZSE-510) consulting on the feasibly of releasing equipment to Airways and Facilities for maintained. Preformed SME duties in Airspace (ZSE-520) working on letters of agreements with adjacent facilities, as well as airspace changes. During My involvement as an Airspace SME, I was part of a team that was involved in some major sector realignments that facilitated arrivals and departures from the South and East at SEA; as well as traffic transiting between Seattle (SEA) and Portland OR (PDX). During this realignment we also collaborated on procedures and sector alignment for Vancouver Canada (YVR) Arrivals and Departures from the South. Also I was also involved in the initial stages of National High Altitude Redesign. April 1991 I was certified as a Controller in Charge (CIC). As CIC I was responsible for the same tasks that a First Line supervisor would for dally operations. Assigning work, opening and closing sectors, handling Emergences, and approving leave and shift changes with in prescribed guild lines. December 1987 I was certified as an On The Job Instructor (OJTI). November 1986 I Certified as a Certified Professional Controller (CPC) in Area C of Seattle ARTCC. Then in September 1988 I voluntary transferred to Area A at Seattle ARTCC, and became area rated May 1989 until retirement January 2016. Education Safety Risk Management , 2013 On-The-Job Techniques for instructors , 1992 Controller in Charge Training (CIC) , 1991 Recertified June 2015 June 2014 May 2011 November 2000 On-The-Job Instructor Training , 1987 Recertified November 2007 November 2000 January 1992 Associate of Applied Science : Manufacturing Engineering Highline Community Collage － City , State , USA Affiliations National Air Traffic Controllers Association Skills En Route Air Traffic Controller: from August 1983 - January 2016 I am very accomplished OJTI that is able to train many different learning styles Good listing skills Good Team Member Fast learner Strong understanding of ATC Automation processes strong understanding of ATC rules and procedures Expert vectoring and speed control skills ","
    AIR TRAFFIC CONTROLLER
    Summary

    Retired Air Traffic Controller with more than 32 years of experience working traffic in the En Route Environment. Performed OJTI, CIC and ERAM SME duties, specializing ERAM automaton.

    Highlights
    • Certified En Route Air Traffic control experience.

    • Effective listening.

    • Adaptable.

    • Fast learner.

    • Strong collaborative team Member.

    • Application of risk-management Principles.

    • Learning style assessment.
    Accomplishments

    Preformed a comprehensive Analysis of the Federal Aviation Administrations En Route Automation Modernization (ERAM) upgrade


    • I was a member of the Independent Operational Assessment (IOA) team that performed a comprehensive Analysis of the ERAM upgrade to the National Air Space System (NAS). I performed in-depth triage of ERAM anomalies at 16 different ARTCC as an ERAM Subject Matter Expert (SME).
    • And at times made recommendations, for what kind of adaptations to local Automation could be made to enhance ERAMs performance at a particular facility.
    Experience
    Air Traffic Controller , 08/1983 to 12/2015 Company Name － City , State

    While working more than 32 years as an En Route Air Traffic Controller (ATCS) in the En Route environment, I maintained the safe, orderly, and expeditious flow of air traffic in the NAS. I was an expert at various disciplines of air traffic control while maintaining at least the minimum separation standard's, and adhering to procedures and regulation as set forth by the Federal Aviation Administration.
    04/2013 to 01/2015
    • Was a National En Route Automation Modernization (ERAM) Subject Mater Expert (SME) and visited 16 En-Route Air Traffic Control Centers (ARTCC) and identified ERAM anomalies. In addition to documenting ERAM's undesirable process, also recommending adaptation changes that resulted in the desired behavior for the affected facility. When not documenting ERAM anomalies, or consulting on ERAM work-a-rounds, I conducted training of the controllers at the sectors working traffic, concerning ERAM functionality. During my collateral duties as an IOA team member and a National ERAM SME, I was able to maintain my currency every month, and conducted OJT.
    09/2008 to 04/2013
    • Served as a National SME on the FAA's Independent Operational Assessment (IOA) team. As a team member I collected data and collaborated on the final report concerning the operational readiness for ERAM's National Deployment.
    • 28 years of experience working transition sectors from domestic Air Traffic Services to Oceanic Air Traffic services. This airspace required manual coordination on route, altitude and time estimates with Oakland Oceanic sectors; as well as establishing oceanic separation standers for the affected flight before entering an oceanic sector. This Radar-Non Radar environment required me to correlate flight plans with incoming and outgoing tracks, and either terminate or re-identify the flight in a Radar environment.
    • Worked Arrival and Departure traffic In and out of Seattle-Tacoma International Airport (SEA) for 32 years. This required closely working with a level 5 Approach control, facilitating the separation of aircraft during the transition phase of a flight from the terminal to the En Route environment. This requires a strong working knowledge of geography for expediting flight on their flight plans, while working within flow control restriction, weather, and volume limitations. And before the wide acceptance of GPS navigation this required long range vectoring, which required consideration of weather and traffic situations. Sequenced traffic for Seattle Approach (S46) from high sectors (above FL230) and low sectors (below FL240) as well as converging routes, in sectors that were over the Cascade Mountains, which introduced weather, and train factors.
    • With 28 years of experience working aircraft in a transitional phase of flight (back and forth from terminal and En Route) I have extensive knowledge and experience with different types of route structures including the new Advanced R-NAV SID's and STAR's with their descend and climb via phases of transitioning to and from the En Route to Terminal environment. As well as more conventional types of En Route navigation like Jet routs, victor airway, ""Q"" routs, ""K"" fixes, as well as point-to point GPS/RNAV/ Latitude/longitude Navigation, and conventional SID's and STAR's.
    • I worked daily military training flights on IR and VR routes, airspace reservation both moving ALTRAV and special Use airspace (SUA). I have experience with Naval (P3, F18, E2, A6 and EA6 aircraft, Air force (F16, F15, F4, C17, C141, KC35, B2 and B52), Army (A10, UH60, and AH64), and Air National Guard (F4, F15 and F16) and their missions. The sectors I was certified on had Naval, Air force, and Army bases and a joint civilian/Air National Guard base. My experience involves clearing fighters into and recovering fighters from special use airspace, as well as air refueling missions and helicopters for the Army back and forth from base to training grounds.
    • Controlled cross border flights between the USA and Canada for over 32 years. Experience includes passing manual time estimates, flight plans, and making and taking manual hand offs via voice calls. Also experience at some of the limitations of CATTS (the Canadian version of ERAM) and ERAM's interfaces are.
    • Have 32 years experience providing approach control services at uncontrolled, and tower controlled airports. One of the tower-controlled airports was Paine Field in Everett, WA. Pain field (PAE) is a key airport in the Boeing Company manufacturing process, and worked closely with Boeing in their testing and certification process for new airplanes. Also Pain field is an airport that many new pilots would go and do multiple practice approaches for training. This environment meant the traffic pattern at Paine field had a large variety of aircraft, Large commercial aircraft, navy fighters and small single engine trainers, this required the separation and sequence the traffic but apply wake turbulence procedures in many instances. While providing approach control services at PAE, we meet the requirements to use 3NM separation in most of the area. This required vigilantes as to how fare the aircraft was from the RADAR antenna, and adding to the complexity of this particular airspace, was the West side was over water, or low lying land; but the train rose very quickly to the East, required different techniques for lost com or vectoring to the final approach course.
    • Preformed duties as a SME in Plans and Programs (ZSE-510) consulting on the feasibly of releasing equipment to Airways and Facilities for maintained.
    • Preformed SME duties in Airspace (ZSE-520) working on letters of agreements with adjacent facilities, as well as airspace changes. During My involvement as an Airspace SME, I was part of a team that was involved in some major sector realignments that facilitated arrivals and departures from the South and East at SEA; as well as traffic transiting between Seattle (SEA) and Portland OR (PDX). During this realignment we also collaborated on procedures and sector alignment for Vancouver Canada (YVR) Arrivals and Departures from the South. Also I was also involved in the initial stages of National High Altitude Redesign.
    • April 1991 I was certified as a Controller in Charge (CIC). As CIC I was responsible for the same tasks that a First Line supervisor would for dally operations. Assigning work, opening and closing sectors, handling Emergences, and approving leave and shift changes with in prescribed guild lines.
    • December 1987 I was certified as an On The Job Instructor (OJTI).
    • November 1986 I Certified as a Certified Professional Controller (CPC) in Area C of Seattle ARTCC. Then in September 1988 I voluntary transferred to Area A at Seattle ARTCC, and became area rated May 1989 until retirement January 2016.
    Education
    Safety Risk Management , 2013
    On-The-Job Techniques for instructors , 1992
    Controller in Charge Training (CIC) , 1991

    Recertified

    • June 2015
    • June 2014
    • May 2011
    • November 2000
    On-The-Job Instructor Training , 1987

    Recertified

    • November 2007
    • November 2000
    • January 1992
    Associate of Applied Science : Manufacturing Engineering Highline Community Collage － City , State , USA
    Affiliations

    National Air Traffic Controllers Association

    Skills

    En Route Air Traffic Controller: from August 1983 - January 2016

    • I am very accomplished OJTI that is able to train many different learning styles
    • Good listing skills
    • Good Team Member
    • Fast learner
    • Strong understanding of ATC Automation processes
    • strong understanding of ATC rules and procedures
    • Expert vectoring and speed control skills
    ",AVIATION 71422121," QA TEST ANALYST Profile Seeking a position as Manual Software Quality Assurance Analyst 4+ years experience as a Quality Assurance Analyst dealing with various levels of testing such as Functional, Regression, System, User Acceptance, Performance testing and Smoke testing. Experience testing applications based on different architectural platform such as Client/Server, Web Based and SAAS Industry experience in Finance, Banking, Retail and Health Care Well Versed with Agile, Agile Scrum, Waterfall, and V-Model methodologies Experience communicating and dealing with different stakeholders to meet the deliverable Experience with creating Test Plan, developing Test Scenarios and executing Test Cases and logging Defects. Well Versed in Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC) and Defect Management Life Cycle (DMLC). Experience working with QA teams both offshore and onsite while communicating the client's requirements and expectations to execute the QA process smoothly on various projects. Able to effectively communicate, both verbally and in writing, using English, Hindi and Urdu. Experience doing Root cause analysis (RCA) on issues and identified defects to improve Product Quality. Experience in backend database testing by writing SQL queries to extract data for validation. Developed and maintained appropriate metrics to maintain quality control in the development process. Quick learner and can easily adapt to different responsibilities and technologies. Team player as well as ability to work independently and a self-starter. Strong analytical skills, combined with effective communication, organizational skills and planning ability. Able to handle multiple tasks simultaneously in a dynamic environment. Core Qualifications Operating Systems: Windows 95/ 98/2000-2007/NT, WIN 7 and XP Bug Tracking Tools: Quality Center, JIRA Databases: Oracle, SQL Server 2005/2008 Browsers: Internet Explorer, Firefox, Chrome, Safari Test Management Tools: Mercury Interactive Tools (HP): Test Director, Quality Center , ALM Mobile Operating Systems: Apple-IOS, Android, Windows Professional Experience QA Test Analyst , 09/2014 － Current Company Name Kohl's is one of the nation's largest and leading department store retail of apparel, accessories and home goods, based in Plano, Texas. I was working on Inventory Management Application that provides status and tracking on inventory. The Inventory Management Tools Interact with POS (Point of Sale) System, Vendor Management and Shipment tracking System. This Tool helps Kohl's to track & monitor the entire Inventory. My role as a tester was to test Kohl's Mobile app on different OS Platforms IOS and Android devices. Responsibilities: Participated in all phases of the development lifecycle that pertain to software quality assurance Reviewed and analyzed Business Requirement Documents (BRD), Functional Specification Documents (FSD) for completeness and testability to meet acceptance criteria. Actively participated and work with team to create Test Plan, Test Data and Test Cases document Tracked bug discrepancies by using ""Quality Center"" to store the details of bug discrepancies for enhanced regression testing. Continuously worked with the team to improve testing process. Provided feedback, clarification and training support as necessary to different stakeholders Tested Kohl's apps on different OS Platforms IOS, Android, Using physical devices like IPad, IPhone, Android, Windows Performed back-end testing using SQL queries to extract data and validate customers' Accounts, Points and Rewards history. Environment: Windows 7, Windows XP, Apple Mac book Pro Software: Quality Center, .Net, SQL Server. Microsoft Office, XML. Quality Analyst Assurance , 10/2013 － 07/2014 Company Name － City , State Humana is one of the nation's leading diversified health service company, serving members with information and resources to help them make better informed decisions about their health care and dedicated to helping people improve their health. Responsibilities: Actively participated in all the phases of the development lifecycle that associate with software quality assurance. Analyzed requirement document for completeness and testability to accommodate acceptance criteria. Performed testing to ensure the quality of products for business and ensure proper operation without defects Ascertained and identified test data based on pre-determined requirements to mitigate risk. Write SQL Queries to retrieve data and validate content against XML log files. Prepared Test strategies, Test Scenario and Test Cases and execute Test Cases to cover both Verifying and Validating. Implemented Regression Testing methodology for every new build release. Track the bug by using ""Quality Center"" and store the details of bug's discrepancies for enhanced regression testing. Continuously review and improve testing process. Worked in Agile environment and attended daily scrum meetings to provide daily status updates on project Provided feedback, clarification and training support as necessary Tested mobile apps on different OS Platforms IOS, Android, using physical devices like Blackberry, IPad, IPhone, Android Environment: Windows 7, Windows XP, Apple Mac book Pro. Software: Quality Center, .Net, SQL Server. Microsoft Office, XML. Manual Tester , 06/2010 － 06/2013 Company Name Bank M is a fast growing community bank, highly profitable financial holding company. The company provides a complete range of banking and other financial services to the customers through its basic business. The Banking Maintenance System (BMS) application provides the accounts lists, accounts summary and accounts transactions for the various accounts and the ability to transfer funds between the various accounts using fund transfers. My role as a tester was to test the application for cross browser compatibility, which involved Functional and Regression Testing. Create test cases for clients to manage different Finance/Account modules and benefits package. Establish and verify large volume of data by Manage accounts, Pay bills and Transfer funds. Responsibilities: Reviewed Business Requirement Documents (BRD), Functional Specification Documents (FSD) and Use Cases. Representing QA in all stages of SDLC and responsible for QA deliverables. Prepare Test Plan, Test Scenarios and create Test cases with the help of Use Case Documents and Functional documentation for new POS application. Part of an Agile team participated in daily scrum meetings, Sprint/iteration planning meeting, Retrospective, reviews and developed test scenarios. Designed test cases for various Finance/ Accounts modules to manage new and existing clients and their various benefits package. Created and validated large volume of data via Manage accounts, Transfer funds, and Pay bills. Co-ordinate with the Dev Team to bring defects to closure. Participated in test design and execution of test cases to improve the quality of the software. Manually tested different credit/debit cards on POS device for bank certification. Involved in mobile testing process for the first launch of the application Prepared defect summary reports for management using Quality Center Continuously review and improve testing process. Performed Back-End testing by executing SQL Statements to extract data and verify output against the UI. Involved in the analysis, modifications for existing test plans and test cases. Environment: Windows XP, Safari, Windows 7 Software: MS Excel, Quality Center.Net, SQL Server. Microsoft Office, XML Qatar Airways, Tanzania. Jr. Quality Assurance Analyst , 07/2009 － 05/2010 Worked as QA for Qatar Airways IT's several web based applications for different projects such as tracking System Wide upgrades. Qatar Airways offers frequent flyer program to its members. They also use Sky Miles, Within Sky Miles. They started to ask their members for a pin number which when entered, goes to members' info table and gets saved. This option was implemented for security reasons. Responsibilities: Involved in the full Testing Life-Cycle from analyzing Business Requirements to testing phase. Prepared test scripts for testing GUI and Security (PCI Compliance). Responsibilities included meeting with team and preparing test strategies and testing approach. Wrote test cases and execute them manually using Test Director in Test Lab. Conducted Regression testing, identified Bugs/Defects and logged the issues in Defect management in Test Director Conducted Mapping to easily identify results in Requirements from Test Director Write SQL queries to retrieve data from the database Environment: Windows XP, Quality Center. Education Jun 1999 University of North Alabama Bachelors Marketing Marketing Graduated Yes Yes Additional Information STATUS: Permanent Residence Card (Green Card) Skills .Net, Agile, Apple, approach, ask, banking, basic, benefits, book, Browsers, content, credit, clients, Databases, database, debit, documentation, XML, fast, Finance, financial, Functional, funds, GUI, HP, Internet Explorer, Inventory, Inventory Management, Apple Mac, meetings, Mercury Interactive, MS Excel, Microsoft Office, Windows 7, Windows, WIN 7, 2000, Windows 95, 98, NT, Windows XP, Operating Systems, OS, Oracle, PCI, POS, Quality, quality assurance, QA, Requirement, retail, scrum, SDLC, scripts, Specification, SQL, SQL Server, Test Director, upgrades, Vendor Management ","
    QA TEST ANALYST
    Profile
    Seeking a position as Manual Software Quality Assurance Analyst 4+ years experience as a Quality Assurance Analyst dealing with various levels of testing such as Functional, Regression, System, User Acceptance, Performance testing and Smoke testing. Experience testing applications based on different architectural platform such as Client/Server, Web Based and SAAS Industry experience in Finance, Banking, Retail and Health Care Well Versed with Agile, Agile Scrum, Waterfall, and V-Model methodologies Experience communicating and dealing with different stakeholders to meet the deliverable Experience with creating Test Plan, developing Test Scenarios and executing Test Cases and logging Defects. Well Versed in Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC) and Defect Management Life Cycle (DMLC). Experience working with QA teams both offshore and onsite while communicating the client's requirements and expectations to execute the QA process smoothly on various projects. Able to effectively communicate, both verbally and in writing, using English, Hindi and Urdu. Experience doing Root cause analysis (RCA) on issues and identified defects to improve Product Quality. Experience in backend database testing by writing SQL queries to extract data for validation. Developed and maintained appropriate metrics to maintain quality control in the development process. Quick learner and can easily adapt to different responsibilities and technologies. Team player as well as ability to work independently and a self-starter. Strong analytical skills, combined with effective communication, organizational skills and planning ability. Able to handle multiple tasks simultaneously in a dynamic environment.
    Core Qualifications
    • Operating Systems: Windows 95/ 98/2000-2007/NT, WIN 7 and XP
    • Bug Tracking Tools: Quality Center, JIRA
    • Databases: Oracle, SQL Server 2005/2008
    • Browsers: Internet Explorer, Firefox, Chrome, Safari
    • Test Management Tools: Mercury Interactive Tools (HP): Test Director, Quality Center , ALM
    • Mobile Operating Systems: Apple-IOS, Android, Windows
    Professional Experience
    QA Test Analyst , 09/2014 － Current Company Name
    • Kohl's is one of the nation's largest and leading department store retail of apparel, accessories and home goods, based in Plano, Texas.
    • I was working on Inventory Management Application that provides status and tracking on inventory.
    • The Inventory Management Tools Interact with POS (Point of Sale) System, Vendor Management and Shipment tracking System.
    • This Tool helps Kohl's to track & monitor the entire Inventory.
    • My role as a tester was to test Kohl's Mobile app on different OS Platforms IOS and Android devices.
    • Responsibilities: Participated in all phases of the development lifecycle that pertain to software quality assurance Reviewed and analyzed Business Requirement Documents (BRD), Functional Specification Documents (FSD) for completeness and testability to meet acceptance criteria.
    • Actively participated and work with team to create Test Plan, Test Data and Test Cases document Tracked bug discrepancies by using ""Quality Center"" to store the details of bug discrepancies for enhanced regression testing.
    • Continuously worked with the team to improve testing process.
    • Provided feedback, clarification and training support as necessary to different stakeholders Tested Kohl's apps on different OS Platforms IOS, Android, Using physical devices like IPad, IPhone, Android, Windows Performed back-end testing using SQL queries to extract data and validate customers' Accounts, Points and Rewards history.
    • Environment: Windows 7, Windows XP, Apple Mac book Pro Software: Quality Center, .Net, SQL Server.
    • Microsoft Office, XML.
    Quality Analyst Assurance , 10/2013 － 07/2014 Company Name － City , State
    • Humana is one of the nation's leading diversified health service company, serving members with information and resources to help them make better informed decisions about their health care and dedicated to helping people improve their health.
    • Responsibilities: Actively participated in all the phases of the development lifecycle that associate with software quality assurance.
    • Analyzed requirement document for completeness and testability to accommodate acceptance criteria.
    • Performed testing to ensure the quality of products for business and ensure proper operation without defects Ascertained and identified test data based on pre-determined requirements to mitigate risk.
    • Write SQL Queries to retrieve data and validate content against XML log files.
    • Prepared Test strategies, Test Scenario and Test Cases and execute Test Cases to cover both Verifying and Validating.
    • Implemented Regression Testing methodology for every new build release.
    • Track the bug by using ""Quality Center"" and store the details of bug's discrepancies for enhanced regression testing.
    • Continuously review and improve testing process.
    • Worked in Agile environment and attended daily scrum meetings to provide daily status updates on project Provided feedback, clarification and training support as necessary Tested mobile apps on different OS Platforms IOS, Android, using physical devices like Blackberry, IPad, IPhone, Android Environment: Windows 7, Windows XP, Apple Mac book Pro.
    • Software: Quality Center, .Net, SQL Server.
    • Microsoft Office, XML.
    Manual Tester , 06/2010 － 06/2013 Company Name
    • Bank M is a fast growing community bank, highly profitable financial holding company.
    • The company provides a complete range of banking and other financial services to the customers through its basic business.
    • The Banking Maintenance System (BMS) application provides the accounts lists, accounts summary and accounts transactions for the various accounts and the ability to transfer funds between the various accounts using fund transfers.
    • My role as a tester was to test the application for cross browser compatibility, which involved Functional and Regression Testing.
    • Create test cases for clients to manage different Finance/Account modules and benefits package.
    • Establish and verify large volume of data by Manage accounts, Pay bills and Transfer funds.
    • Responsibilities: Reviewed Business Requirement Documents (BRD), Functional Specification Documents (FSD) and Use Cases.
    • Representing QA in all stages of SDLC and responsible for QA deliverables.
    • Prepare Test Plan, Test Scenarios and create Test cases with the help of Use Case Documents and Functional documentation for new POS application.
    • Part of an Agile team participated in daily scrum meetings, Sprint/iteration planning meeting, Retrospective, reviews and developed test scenarios.
    • Designed test cases for various Finance/ Accounts modules to manage new and existing clients and their various benefits package.
    • Created and validated large volume of data via Manage accounts, Transfer funds, and Pay bills.
    • Co-ordinate with the Dev Team to bring defects to closure.
    • Participated in test design and execution of test cases to improve the quality of the software.
    • Manually tested different credit/debit cards on POS device for bank certification.
    • Involved in mobile testing process for the first launch of the application Prepared defect summary reports for management using Quality Center Continuously review and improve testing process.
    • Performed Back-End testing by executing SQL Statements to extract data and verify output against the UI.
    • Involved in the analysis, modifications for existing test plans and test cases.
    • Environment: Windows XP, Safari, Windows 7 Software: MS Excel, Quality Center.Net, SQL Server.
    • Microsoft Office, XML Qatar Airways, Tanzania.
    Jr. Quality Assurance Analyst , 07/2009 － 05/2010
    • Worked as QA for Qatar Airways IT's several web based applications for different projects such as tracking System Wide upgrades.
    • Qatar Airways offers frequent flyer program to its members.
    • They also use Sky Miles, Within Sky Miles.
    • They started to ask their members for a pin number which when entered, goes to members' info table and gets saved.
    • This option was implemented for security reasons.
    • Responsibilities: Involved in the full Testing Life-Cycle from analyzing Business Requirements to testing phase.
    • Prepared test scripts for testing GUI and Security (PCI Compliance).
    • Responsibilities included meeting with team and preparing test strategies and testing approach.
    • Wrote test cases and execute them manually using Test Director in Test Lab.
    • Conducted Regression testing, identified Bugs/Defects and logged the issues in Defect management in Test Director Conducted Mapping to easily identify results in Requirements from Test Director Write SQL queries to retrieve data from the database Environment: Windows XP, Quality Center.
    Education
    Jun 1999 University of North Alabama Bachelors Marketing Marketing
    Graduated Yes Yes
    Additional Information
    • STATUS: Permanent Residence Card (Green Card)
    Skills
    .Net, Agile, Apple, approach, ask, banking, basic, benefits, book, Browsers, content, credit, clients, Databases, database, debit, documentation, XML, fast, Finance, financial, Functional, funds, GUI, HP, Internet Explorer, Inventory, Inventory Management, Apple Mac, meetings, Mercury Interactive, MS Excel, Microsoft Office, Windows 7, Windows, WIN 7, 2000, Windows 95, 98, NT, Windows XP, Operating Systems, OS, Oracle, PCI, POS, Quality, quality assurance, QA, Requirement, retail, scrum, SDLC, scripts, Specification, SQL, SQL Server, Test Director, upgrades, Vendor Management
    ",BANKING 11995013," LINE ATTENDANT Summary Results-oriented Supervisor with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Highlights CERTIFICATIONS/SKILLS: Team player Excellent multi-tasker Strong communication skills Cash handling accuracy Microsoft Word Experience Talent in obtaining/charting vital signs Leadership skills CPR/First Aid Certification OSHA Certificate Microsoft Excel Experience Store opening and closing procedures Outstanding communication skills Outstanding communication skills Training and development Accomplishments Competitive Analysis Performed competitive analysis to make recommendations for future company growth. Competitive Analysis Performed competitive analysis to make recommendations for future company growth. Experience Line Attendant Nov 2009 to Sep 2014 Company Name － City , State Directed and supervised employees engage in sales, inventory-taking and reconciling cash receipts, or in performing services for customers. Offered exceptional customer service to differentiate and promote the company brand Assigned employees to specific duties, scheduled break, assuring they go on time accordingly. Monitored sales activities to ensure that customers receive satisfactory service and quality goods. Recommend, selected, and helped locate and obtain merchandise based on customer needs and desires Called other stores within the area to find desired items Helped customers try on and fit merchandise Greeted customers and ascertain what each customer wants and needs Responded to written and telephone requests for particular items for customers Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices Answered and directed phone calls to assigned employees Unloaded, picked, staged and loaded products for shipping Rotated stock by code and receiving date Transported goods from racks, shelves and vehicles. Replenished floor stock and processed shipments to ensure product availability for customers Upheld stock levels and proper pricing for multiple product lines. Supervised material flow, storage and global order fulfillment. Transported goods from racks, shelves and vehicles. Worked at a rapid pace to meet tight deadlines. Banded, wrapped, packaged and cleared equipment. Crew leader Apr 2009 to Feb 2010 Company Name － City , State Cooked and prepared food for customers according to the corporate guidelines Used an electronic temperature gauge to ensure food is cooked to the FDA guidelines Packaged food, places the food in a bag and delivers the food to the customer Ensured quality assurance in reference to food and customer service standards Directed storage, preparation and serving of refreshments by other workers at Restaurant Called out and verified food orders in drive-in restaurant Read food order slip, received verbal instructions as to food required by patron and prepared food according to instructions Cleaned work area and food preparation equipment Medical Assistant Externship Aug 2008 to Sep 2008 Company Name － City , State Performed general office duties such as answering telephones, taking dictation and completing insurance forms and making appointments Showed patients to examination rooms and prepared them for the physician Cleaned and sterilized instruments and disposed of contaminated supplies Interviewed patients to obtain medical information and measured their vital signs, weight, and height Recorded patients' medical history, vital statistics and information such as test results in medical records Collected blood, tissue and other laboratory specimens, logged the specimens, and prepared them for testing Seasonal Culinary Arts Café Hostess Apr 2008 to Oct 2008 Company Name － City , State Sold and served refreshments to customers Recorded sales, using cash register Delivered orders to kitchens, and picked up and served food when it was ready Brewed coffee and tea, and filled containers with requested beverages Scrubbed and polished counters, steam tables, and other equipment, and cleaned glasses, dishes, and fountain equipment Seasonal Sales Associate Oct 2007 to Jan 2008 Company Name － City , State Described merchandise and explained use, operation, and care of merchandise to customers Recommended, selected, and helped locate and obtain merchandise based on customer needs and desires Cleaned shelves, counters, and tables Greeted customers and ascertained what each customer wanted and needed Ticketed, arranged and displayed merchandise to promote sales Computed sales prices, totaled purchases and received and processed cash and credit payment Education Diploma , Medical Sanford-Brown Institute － City , State , US Sanford-Brown Institute Medical Assistant Diploma: Trevose, PA August 2007 to September 2008 Certifications Medical Assistant Diploma Medical Assistant CPR OSHA Certificate Skills Customer Service, Receptionist, Retail Sales, Cash, Sales, In Sales, Inventory, Reconciling, Sales Activities, Sales And, Security, Security Practices, Telephone, Medical Assistant, Fulfillment, Material Flow, Medical Assistant Diploma, Fda, Quality Assurance, Associate, Cash Register, Cash Handling, Cpr, Cpr/, Excel, Excellent Multi-tasker, Leadership Skills, Microsoft Excel, Microsoft Word, Multi-tasker, Osha Certificate, Strong Communication Skills, Team Player, Word, Pricing, Shipping, Credit, Promote Sales, Sales Associate, Answering, Dictation, General Office, General Office Duties, Laboratory, Medical Records, Statistics, Telephones, Testing ","
    LINE ATTENDANT
    Summary

    Results-oriented Supervisor with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.

    Highlights
    • CERTIFICATIONS/SKILLS:
    • Team player
    • Excellent multi-tasker
    • Strong communication skills
    • Cash handling accuracy
    • Microsoft Word Experience
    • Talent in obtaining/charting vital signs
    • Leadership skills
    • CPR/First Aid Certification
    • OSHA Certificate
    • Microsoft Excel Experience

    Store opening and closing procedures

    Outstanding communication skills

    Outstanding communication skills

    Training and development
    Accomplishments

    Competitive Analysis

    • Performed competitive analysis to make recommendations for future company growth.

    Competitive Analysis

    • Performed competitive analysis to make recommendations for future company growth.

    Experience
    Line Attendant Nov 2009 to Sep 2014
    Company Name － City , State
    • Directed and supervised employees engage in sales, inventory-taking and reconciling cash receipts, or in performing services for customers.
    • Offered exceptional customer service to differentiate and promote the company brand
    • Assigned employees to specific duties, scheduled break, assuring they go on time accordingly.
    • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
    • Recommend, selected, and helped locate and obtain merchandise based on customer needs and desires
    • Called other stores within the area to find desired items
    • Helped customers try on and fit merchandise
    • Greeted customers and ascertain what each customer wants and needs
    • Responded to written and telephone requests for particular items for customers
    • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
    • Answered and directed phone calls to assigned employees
    • Unloaded, picked, staged and loaded products for shipping
    • Rotated stock by code and receiving date
    • Transported goods from racks, shelves and vehicles.
    • Replenished floor stock and processed shipments to ensure product availability for customers
    • Upheld stock levels and proper pricing for multiple product lines.
    • Supervised material flow, storage and global order fulfillment.
    • Transported goods from racks, shelves and vehicles.
    • Worked at a rapid pace to meet tight deadlines.
    • Banded, wrapped, packaged and cleared equipment.
    Crew leader Apr 2009 to Feb 2010
    Company Name － City , State
    • Cooked and prepared food for customers according to the corporate guidelines
    • Used an electronic temperature gauge to ensure food is cooked to the FDA guidelines
    • Packaged food, places the food in a bag and delivers the food to the customer
    • Ensured quality assurance in reference to food and customer service standards
    • Directed storage, preparation and serving of refreshments by other workers at Restaurant
    • Called out and verified food orders in drive-in restaurant
    • Read food order slip, received verbal instructions as to food required by patron and prepared food according to instructions
    • Cleaned work area and food preparation equipment
    Medical Assistant Externship Aug 2008 to Sep 2008
    Company Name － City , State
    • Performed general office duties such as answering telephones, taking dictation and completing insurance forms and making appointments
    • Showed patients to examination rooms and prepared them for the physician
    • Cleaned and sterilized instruments and disposed of contaminated supplies
    • Interviewed patients to obtain medical information and measured their vital signs, weight, and height
    • Recorded patients' medical history, vital statistics and information such as test results in medical records
    • Collected blood, tissue and other laboratory specimens, logged the specimens, and prepared them for testing
    Seasonal Culinary Arts Café Hostess Apr 2008 to Oct 2008
    Company Name － City , State
    • Sold and served refreshments to customers
    • Recorded sales, using cash register
    • Delivered orders to kitchens, and picked up and served food when it was ready
    • Brewed coffee and tea, and filled containers with requested beverages
    • Scrubbed and polished counters, steam tables, and other equipment, and cleaned glasses, dishes, and fountain equipment
    Seasonal Sales Associate Oct 2007 to Jan 2008
    Company Name － City , State
    • Described merchandise and explained use, operation, and care of merchandise to customers
    • Recommended, selected, and helped locate and obtain merchandise based on customer needs and desires
    • Cleaned shelves, counters, and tables
    • Greeted customers and ascertained what each customer wanted and needed
    • Ticketed, arranged and displayed merchandise to promote sales
    • Computed sales prices, totaled purchases and received and processed cash and credit payment
    Education
    Diploma , Medical Sanford-Brown Institute － City , State , US Sanford-Brown Institute Medical Assistant Diploma: Trevose, PA August 2007 to September 2008
    Certifications
    Medical Assistant Diploma Medical Assistant CPR OSHA Certificate
    Skills
    Customer Service, Receptionist, Retail Sales, Cash, Sales, In Sales, Inventory, Reconciling, Sales Activities, Sales And, Security, Security Practices, Telephone, Medical Assistant, Fulfillment, Material Flow, Medical Assistant Diploma, Fda, Quality Assurance, Associate, Cash Register, Cash Handling, Cpr, Cpr/, Excel, Excellent Multi-tasker, Leadership Skills, Microsoft Excel, Microsoft Word, Multi-tasker, Osha Certificate, Strong Communication Skills, Team Player, Word, Pricing, Shipping, Credit, Promote Sales, Sales Associate, Answering, Dictation, General Office, General Office Duties, Laboratory, Medical Records, Statistics, Telephones, Testing
    ",ARTS 11813872," VP, PRINCIPAL Summary I am highly skilled,growth mindset IT professional having more than 20 years experience mostly in financial industry related with providing advanced data solutions using innovative database technology. Very innovative,creative, great problem solver and have achieved the highest ratings consistently for more than 10 years. Continuously learning,adapting and evolving by overcoming challenges faced during professional career. I am fortunate to be a part of team who has delivered cutting edge products over the years to help our firm and clients. My career philosophy is 4LT(Listen,Learn,Love,Lead and earn Trust). Skills Deep expertise in designing,developing, implementing and running mission critical systems involving OLTP,OLAP and HTAP workloads Extensive experience in building and deploying large scale applications in cloud environment(AWS) Deep expertise in advanced data modeling, data management and data governance Passionate IT leader to build and lead a very strong team to build,deliver and support world-class product(IBOR) using innovative technology Hands-on development/business manager and principal solution architect Deep expertise in front office, middle office and back office related business workflows in the financial industry. Deep expertise in financial instruments modeling including complex derivative products Portfolio and investment management Deep expertise in Oracle Exadata, Amazon Redshift, SQL,Python,Java,Apache Ignite, AWS and related technologies. Basic Experience in Data Science related technologies e.g. Pandas, Matplotlib etc. Agile development methodologies e.g. JIRA Quick leaner and ability to solve complex business problems An active member in multiple working groups to establish data strategy, data governance, data quality and enterprise data architecture (e.g. Business Architecture ,Data Architecture, Data Quality working groups) Financial instruments valuation and exposure experience IT Thought leader and key note speaker at in-memory compute summit in 2017 and 2018 Experience 01/2003 to Current VP, Principal Company Name － City , State Architected and developed an innovative product called ""IBOR 1.0"" to provide real-time market values,exposures and related analytics using operational data store(ODS). This product has capability to show look-through exposure to complex instruments(e.g. pools,funds,ETF) and exotic derivative products(e.g. total return swap,index future). A game changing product being used very broadly at Wellington by our investors and clients since 2007. Designed and developed a data quality reconciliation process to detect,respond and prevent data quality issues in a production environment for a mission critical product. Delivered many quality products to production well in time and under budget with very limited number of resources and proactively took ownership to resolve complex problems faced by the team. As a result, I have achieved highest ratings ever possible by my manager for more than 10 years in a row. Built a very strong and resilient team(from 4 team members to over 50) to support huge demand for the products developed by my team. I was responsible to develop,deliver and support multiple mission critical applications in production and I positioned my team well to innovate new quality products as well as support existing products in production. Led a team to design and develop a product to provide investment performance returns across all financial instruments using innovative in-memory design. This product also provided a unique capability to provide look-through performance for the complex financial instruments at Wellington. The new product improved system performance by huge margin over legacy product and running successfully in production since 2013. Led a team to successfully build and deliver a transaction processing system(known as unified transaction system) to represent transactions in a unified format to provide rolled up positions,exposure and performance data to meet emerging business requirements. Due to continued success and huge demand of products built by my team, my team was asked to build a next generation IBOR platform. IBOR is a single source of truth for all investment holdings information, providing consistent, timely, and accurate position and exposure information that helps the front office make investment decisions. The IBOR provides both current and historical operational investment data and is used by many financial firms both in middle office and front office. IBOR is a perfect use case which combines both operational and analytical workloads (aka hybrid transaction/analytical processing (HTAP)). IBOR 2.0 is in production since Sep,2019 in AWS cloud environment using GridGain Ignite in-memory computing platform. My team is now working on to build IBOR+ using proprietary technology and database using HTAP architecture. As a principal architect on IBOR+, I designed data model, instrument and transaction meta-models and other key foundational components to build a highly available,reliable and optimized IBOR architecture. IBOR+ is a transaction based system to provide real-time positions,exposures and investment performance data using one unified platform. IBOR+ provides both current and historical(as-of,as-at) data in lighting speed due to very innovative and cutting edge technology. IBOR+ is a foundational data platform to enable tier1 applications to migrate from monolithic architecture to service based architecture. Designed,developed,implemented and supporting operational historical data store (ODS) application(>60TB) using Oracle Exadata. The ODS maintains historical positions,exposure and performance data. My team also migrated data and built a data pipeline from Oracle to Amazon Redshift to provide faster performance for OLAP and time series analysis. Designed, developed,implemented fixed income portfolio management tool(FIPMT 4.0) to enable investors to make best investment decisions to return positive alpha for our clients. As a lead database developer, I contributed to solve database slowness problems by tuning complex database queries and improve data modeling to improve overall system performance of the system. Designed and developed meta-data using yaml to represent complex business rules and application logic. Developed an automated process to update meta-data in yaml format using Python to improve efficiency and time to market. Integrate metadata with Collibra to show data lineage, data dependency and other related information across multiple applications 12/2001 to 01/2003 Senior Software Engineer Company Name － City , State As a senior developer, successfully developed and deployed a Commodity Trading System in production. Proactively took ownership and help team resolve a deadlock situation due to a very creative and innovative solution. My primary role was to develop a system using Oracle for the business team to process and manage commodity related orders and transactions. 03/2001 to 12/2001 Database Developer Company Name － City , State As a core developer, I contributed to successfully build and deploy a system to maintain various agriculture products using Oracle. 01/1998 to 03/2001 Oracle Developer Company Name － City , State As a junior developer, contributed significantly to develop many products at Fuji Foundation Islamabad, Pakistan. My primary role was to gather business requirements and then work with senior members in the development team to build products using Oracle. I actively contributed in successfully delivery of following products. Hospital Management System Shares Management System Asset Management System Payroll and Personnel Information System Accounting Management System Vehicle Management System Inventory Management System (IMS) Education and Training 09/1998 Master of Science : Computer Science And Programming QAU － City 01/2008 CFA Level 1 CFA Institute － City Some College (No Degree) : Python For Finance Udemy Courses Certifications Certified AWS Certified Cloud Practitioner - 2020 RLF(Leadership for Life) graduate, Babson College 2018 Oracle Certified Professional 2001 Additional Information I was a key note speaker at in-memory computing platform in 2017 and 2018 to share my experience about IBOR at Wellington. Slides and my talk is available at following links. Https://www.imcsummit.org/2018/us/session/optimized-memory-ibor-architecture-cloud-environment-using-apache-ignite Https://www.imcsummit.org/2017/us/sessions/implementation-investment-book-record-ibor-using-apache-ignitegridgain ","
    VP, PRINCIPAL
    Summary

    I am highly skilled,growth mindset IT professional having more than 20 years experience mostly in financial industry related with providing advanced data solutions using innovative database technology. Very innovative,creative, great problem solver and have achieved the highest ratings consistently for more than 10 years. Continuously learning,adapting and evolving by overcoming challenges faced during professional career. I am fortunate to be a part of team who has delivered cutting edge products over the years to help our firm and clients. My career philosophy is 4LT(Listen,Learn,Love,Lead and earn Trust).

    Skills
    • Deep expertise in designing,developing, implementing and running mission critical systems involving OLTP,OLAP and HTAP workloads
    • Extensive experience in building and deploying large scale applications in cloud environment(AWS)
    • Deep expertise in advanced data modeling, data management and data governance
    • Passionate IT leader to build and lead a very strong team to build,deliver and support world-class product(IBOR) using innovative technology
    • Hands-on development/business manager and principal solution architect
    • Deep expertise in front office, middle office and back office related business workflows in the financial industry.
    • Deep expertise in financial instruments modeling including complex derivative products
    • Portfolio and investment management
    • Deep expertise in Oracle Exadata, Amazon Redshift, SQL,Python,Java,Apache Ignite, AWS and related technologies.
    • Basic Experience in Data Science related technologies e.g. Pandas, Matplotlib etc.
    • Agile development methodologies e.g. JIRA
    • Quick leaner and ability to solve complex business problems
    • An active member in multiple working groups to establish data strategy, data governance, data quality and enterprise data architecture (e.g. Business Architecture ,Data Architecture, Data Quality working groups)
    • Financial instruments valuation and exposure experience
    • IT Thought leader and key note speaker at in-memory compute summit in 2017 and 2018
    Experience
    01/2003 to Current
    VP, Principal Company Name － City , State
    • Architected and developed an innovative product called ""IBOR 1.0"" to provide real-time market values,exposures and related analytics using operational data store(ODS). This product has capability to show look-through exposure to complex instruments(e.g. pools,funds,ETF) and exotic derivative products(e.g. total return swap,index future). A game changing product being used very broadly at Wellington by our investors and clients since 2007.
    • Designed and developed a data quality reconciliation process to detect,respond and prevent data quality issues in a production environment for a mission critical product.
    • Delivered many quality products to production well in time and under budget with very limited number of resources and proactively took ownership to resolve complex problems faced by the team. As a result, I have achieved highest ratings ever possible by my manager for more than 10 years in a row.
    • Built a very strong and resilient team(from 4 team members to over 50) to support huge demand for the products developed by my team. I was responsible to develop,deliver and support multiple mission critical applications in production and I positioned my team well to innovate new quality products as well as support existing products in production.
    • Led a team to design and develop a product to provide investment performance returns across all financial instruments using innovative in-memory design. This product also provided a unique capability to provide look-through performance for the complex financial instruments at Wellington. The new product improved system performance by huge margin over legacy product and running successfully in production since 2013.
    • Led a team to successfully build and deliver a transaction processing system(known as unified transaction system) to represent transactions in a unified format to provide rolled up positions,exposure and performance data to meet emerging business requirements.
    • Due to continued success and huge demand of products built by my team, my team was asked to build a next generation IBOR platform. IBOR is a single source of truth for all investment holdings information, providing consistent, timely, and accurate position and exposure information that helps the front office make investment decisions. The IBOR provides both current and historical operational investment data and is used by many financial firms both in middle office and front office. IBOR is a perfect use case which combines both operational and analytical workloads (aka hybrid transaction/analytical processing (HTAP)). IBOR 2.0 is in production since Sep,2019 in AWS cloud environment using GridGain Ignite in-memory computing platform.
    • My team is now working on to build IBOR+ using proprietary technology and database using HTAP architecture. As a principal architect on IBOR+, I designed data model, instrument and transaction meta-models and other key foundational components to build a highly available,reliable and optimized IBOR architecture. IBOR+ is a transaction based system to provide real-time positions,exposures and investment performance data using one unified platform. IBOR+ provides both current and historical(as-of,as-at) data in lighting speed due to very innovative and cutting edge technology. IBOR+ is a foundational data platform to enable tier1 applications to migrate from monolithic architecture to service based architecture.
    • Designed,developed,implemented and supporting operational historical data store (ODS) application(>60TB) using Oracle Exadata. The ODS maintains historical positions,exposure and performance data. My team also migrated data and built a data pipeline from Oracle to Amazon Redshift to provide faster performance for OLAP and time series analysis.
    • Designed, developed,implemented fixed income portfolio management tool(FIPMT 4.0) to enable investors to make best investment decisions to return positive alpha for our clients. As a lead database developer, I contributed to solve database slowness problems by tuning complex database queries and improve data modeling to improve overall system performance of the system.
    • Designed and developed meta-data using yaml to represent complex business rules and application logic. Developed an automated process to update meta-data in yaml format using Python to improve efficiency and time to market. Integrate metadata with Collibra to show data lineage, data dependency and other related information across multiple applications
    12/2001 to 01/2003
    Senior Software Engineer Company Name － City , State

    As a senior developer, successfully developed and deployed a Commodity Trading System in production. Proactively took ownership and help team resolve a deadlock situation due to a very creative and innovative solution. My primary role was to develop a system using Oracle for the business team to process and manage commodity related orders and transactions.
    03/2001 to 12/2001
    Database Developer Company Name － City , State

    As a core developer, I contributed to successfully build and deploy a system to maintain various agriculture products using Oracle.
    01/1998 to 03/2001
    Oracle Developer Company Name － City , State

    As a junior developer, contributed significantly to develop many products at Fuji Foundation Islamabad, Pakistan. My primary role was to gather business requirements and then work with senior members in the development team to build products using Oracle. I actively contributed in successfully delivery of following products.

    • Hospital Management System
    • Shares Management System
    • Asset Management System
    • Payroll and Personnel Information System
    • Accounting Management System
    • Vehicle Management System
    • Inventory Management System (IMS)
    Education and Training
    09/1998
    Master of Science : Computer Science And Programming QAU － City
    01/2008
    CFA Level 1 CFA Institute － City
    Some College (No Degree) : Python For Finance Udemy Courses
    Certifications
    • Certified AWS Certified Cloud Practitioner - 2020
    • RLF(Leadership for Life) graduate, Babson College 2018
    • Oracle Certified Professional 2001
    Additional Information
    • I was a key note speaker at in-memory computing platform in 2017 and 2018 to share my experience about IBOR at Wellington. Slides and my talk is available at following links.
    • Https://www.imcsummit.org/2018/us/session/optimized-memory-ibor-architecture-cloud-environment-using-apache-ignite
    • Https://www.imcsummit.org/2017/us/sessions/implementation-investment-book-record-ibor-using-apache-ignitegridgain
    ",AGRICULTURE 28933005," Kimberly Fisheli Summary Dedicated and responsive Special Education Teacher with proven skills in classroom management, behavior modification and individualized support. Comfortable working with students of all skill levels to promote learning and boost educational success. Serves as role model by using growth mindset to develop young minds and inspire love of learning. Experience Substitute Teacher , 06/2017 - Current Company Name - City , State Enforced classroom routines to keep students on schedule and operating at consistent level. Implemented lesson plans assigned by classroom teacher to educate students about key concepts. Maintained student attendance and assignment records to prevent lapses during teacher absences. Oversaw pop quizzes, material exams and standardized tests to facilitate instruction. Applied proactive behavior management techniques to facilitate classroom discipline. Provided notes and reports on school day activities to primary teacher. Long-Term Special Education Substitute , 02/2021 - 06/2021 Company Name - City , State Eliminated learning gaps and effectively instructed students by using teaching aids and motivational strategies. Facilitated functional life skills development in students with autism through explicit instruction and repetition to entrench skills. Established and communicated clear objectives for lessons, units and projects to students. Fostered positive and trusting relationships with students to increase engagement. Organized and prepared instructional materials, communiqués and reports to facilitate student learning. Worked with students with specialized needs to accomplish tasks and build practical skills. Collaborated with conventional education instructors across multiple departments to optimize student learning. Developed interesting and interactive learning methods tailored to help students with individual needs. Transitioned students across grade levels through careful planning and preparation. Encouraged student empathy of others to build confidence and improve self-image. Enforced classroom routines to keep students on schedule and operating at consistent level. Implemented lesson plans assigned by classroom teacher to educate students about key concepts. Maintained student attendance and assignment records to prevent lapses during teacher absences. Mentored, tutored and instructed students during break and student support. Oversaw pop quizzes, material exams and standardized tests to facilitate instruction. Liaised with teachers to develop cohesive educational plans and improve student support. Assisted fellow teachers with assignments, special projects, tests, administrative updates and grading as needed. Taught students fundamental building blocks and advanced concepts. Assigned homework to students based on curricula and modified based on daily progress. Used Google Classroom to organize lesson plans for long-term interim assignments. Studied Science and World History to better understand content and assist with projects and assignments. Kept detailed records of student progress, attendance and assignments in Google Classroom and Aries. Engaged students in discussions to promote interest and drive learning. Built and strengthened positive relationships with students, parents and teaching staff. Promoted learning by leveraging traditional and modern instructional strategies. Leveraged diverse instructional strategies and hands-on activities to engage students and boost understanding of material. Substitute Teacher , 09/2010 - 05/2018 Company Name - City , State Implemented lesson plans assigned by classroom teacher to educate students about key concepts. Maintained student attendance and assignment records to prevent lapses during teacher absences. Enforced classroom routines to keep students on schedule and operating at consistent level. Used Blackboard & Powerschool to organize lesson plans for long-term interim assignments. Helped students build learning and study skills to achieve life-long educational goals. Provided notes and reports on school day activities to primary teacher. Leveraged diverse instructional strategies and hands-on activities to engage students and boost understanding of material. Mentored, tutored and instructed students after school and during planning times. Kept detailed records of student progress, attendance and assignments in Powerschool and SEIS. Promoted learning by leveraging traditional and modern instructional strategies. Reported problem students to principal to maintain control of classroom. Assigned homework to students based on curricula and modified based on daily progress. Applied proactive behavior management techniques to facilitate classroom discipline. Differentiated classroom and small group instruction to meet needs of students with various learning styles and abilities. Built and strengthened positive relationships with students, parents and teaching staff. Oversaw pop quizzes, material exams and standardized tests to facilitate instruction. Assisted fellow teachers with assignments, special projects, tests, administrative updates and grading as needed. Liaised with teachers to develop cohesive educational plans and improve student support. Eliminated learning gaps and effectively instructed students by using teaching aids and motivational strategies. Developed IEP to leverage developmental practices and educational theories to achieve educational objectives. Participated in week-long intensive leadership training and provided training to colleagues on applied behavior analysis. Wrote and presented documents for Individual Education Plan conferences. Established and communicated clear objectives for lessons, units and projects to students and parents. Fostered positive and trusting relationships with students to increase engagement. Organized and prepared instructional materials, communiqués and reports to facilitate student learning. Delivered specialized classroom instruction to students with developmental disorders. Worked with students with specialized needs to accomplish tasks and build practical skills. Collaborated with conventional education instructors across multiple departments to optimize student learning. Promoted language development skills through reading and storytelling. Developed interesting and interactive learning methods tailored to help students with individual needs. Transitioned students across grade levels through careful planning and preparation. Developed individual educational plans designed to promote educational, physical and social development. Implemented specialized tests to evaluate literacy performance. Encouraged student empathy of others to build confidence and improve self-image. Supervised field trips to local parks, fire stations and zoos to develop social skills and community awareness. Conducted small group and individual classroom activities with students based on differentiated learning needs. Education and Training Associate of Arts , Liberal Arts And General Studies , 05/2005 Fullerton College - City , State Bachelor of Science , Child And Adolescent Studies , 05/2009 California State University - Fullerton - City , State 3.11 GPA Member of Phi Beta Delta Member Education Specialist Teaching Credential , Special Education , 05/2010 California State University - Fullerton - City Honor Society for International Scholars Member Activities and Honors PTA Honorary Service Award, awarded by Benton Middle School PTSA FUHS Dance Booster Club Secretary - 2020-2021 FUHS Dance Booster Club President - 2018-2020 FUHS Dance Booster Club Member-at Large 2017-18 FUHS Choir Booster Club Member-at-Large 2017-21 FUHS Theatre Booster Club Member-at-large 2017-21 FUHS PTSA Member - 2017-2021 Skills Behavior modeling Video conferencing Smartboard technology Proficient in Google Classroom & Aries Activity planning Compliance Technology savvy Proctoring Individualized care Quizzes, tests and exams Classroom discipline Effective listening Tutoring and after school help Interdisciplinary teaching Effectively work with parents CPR/First-aid certified Behavioral/cognitive skills development Team collaboration Positive student engagement Behavior modification Special needs students Mediation and advocacy talent ","
    Kimberly Fisheli
    Summary

    Dedicated and responsive Special Education Teacher with proven skills in classroom management, behavior modification and individualized support. Comfortable working with students of all skill levels to promote learning and boost educational success. Serves as role model by using growth mindset to develop young minds and inspire love of learning.

    Experience
    Substitute Teacher , 06/2017 - Current Company Name - City , State
    • Enforced classroom routines to keep students on schedule and operating at consistent level.
    • Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
    • Maintained student attendance and assignment records to prevent lapses during teacher absences.
    • Oversaw pop quizzes, material exams and standardized tests to facilitate instruction.
    • Applied proactive behavior management techniques to facilitate classroom discipline.
    • Provided notes and reports on school day activities to primary teacher.
    Long-Term Special Education Substitute , 02/2021 - 06/2021 Company Name - City , State
    • Eliminated learning gaps and effectively instructed students by using teaching aids and motivational strategies.
    • Facilitated functional life skills development in students with autism through explicit instruction and repetition to entrench skills.
    • Established and communicated clear objectives for lessons, units and projects to students.
    • Fostered positive and trusting relationships with students to increase engagement.
    • Organized and prepared instructional materials, communiqués and reports to facilitate student learning.
    • Worked with students with specialized needs to accomplish tasks and build practical skills.
    • Collaborated with conventional education instructors across multiple departments to optimize student learning.
    • Developed interesting and interactive learning methods tailored to help students with individual needs.
    • Transitioned students across grade levels through careful planning and preparation.
    • Encouraged student empathy of others to build confidence and improve self-image.
    • Enforced classroom routines to keep students on schedule and operating at consistent level.
    • Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
    • Maintained student attendance and assignment records to prevent lapses during teacher absences.
    • Mentored, tutored and instructed students during break and student support.
    • Oversaw pop quizzes, material exams and standardized tests to facilitate instruction.
    • Liaised with teachers to develop cohesive educational plans and improve student support.
    • Assisted fellow teachers with assignments, special projects, tests, administrative updates and grading as needed.
    • Taught students fundamental building blocks and advanced concepts.
    • Assigned homework to students based on curricula and modified based on daily progress.
    • Used Google Classroom to organize lesson plans for long-term interim assignments.
    • Studied Science and World History to better understand content and assist with projects and assignments.
    • Kept detailed records of student progress, attendance and assignments in Google Classroom and Aries.
    • Engaged students in discussions to promote interest and drive learning.
    • Built and strengthened positive relationships with students, parents and teaching staff.
    • Promoted learning by leveraging traditional and modern instructional strategies.
    • Leveraged diverse instructional strategies and hands-on activities to engage students and boost understanding of material.
    Substitute Teacher , 09/2010 - 05/2018 Company Name - City , State
    • Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
    • Maintained student attendance and assignment records to prevent lapses during teacher absences.
    • Enforced classroom routines to keep students on schedule and operating at consistent level.
    • Used Blackboard & Powerschool to organize lesson plans for long-term interim assignments.
    • Helped students build learning and study skills to achieve life-long educational goals.
    • Provided notes and reports on school day activities to primary teacher.
    • Leveraged diverse instructional strategies and hands-on activities to engage students and boost understanding of material.
    • Mentored, tutored and instructed students after school and during planning times.
    • Kept detailed records of student progress, attendance and assignments in Powerschool and SEIS.
    • Promoted learning by leveraging traditional and modern instructional strategies.
    • Reported problem students to principal to maintain control of classroom.
    • Assigned homework to students based on curricula and modified based on daily progress.
    • Applied proactive behavior management techniques to facilitate classroom discipline.
    • Differentiated classroom and small group instruction to meet needs of students with various learning styles and abilities.
    • Built and strengthened positive relationships with students, parents and teaching staff.
    • Oversaw pop quizzes, material exams and standardized tests to facilitate instruction.
    • Assisted fellow teachers with assignments, special projects, tests, administrative updates and grading as needed.
    • Liaised with teachers to develop cohesive educational plans and improve student support.
    • Eliminated learning gaps and effectively instructed students by using teaching aids and motivational strategies.
    • Developed IEP to leverage developmental practices and educational theories to achieve educational objectives.
    • Participated in week-long intensive leadership training and provided training to colleagues on applied behavior analysis.
    • Wrote and presented documents for Individual Education Plan conferences.
    • Established and communicated clear objectives for lessons, units and projects to students and parents.
    • Fostered positive and trusting relationships with students to increase engagement.
    • Organized and prepared instructional materials, communiqués and reports to facilitate student learning.
    • Delivered specialized classroom instruction to students with developmental disorders.
    • Worked with students with specialized needs to accomplish tasks and build practical skills.
    • Collaborated with conventional education instructors across multiple departments to optimize student learning.
    • Promoted language development skills through reading and storytelling.
    • Developed interesting and interactive learning methods tailored to help students with individual needs.
    • Transitioned students across grade levels through careful planning and preparation.
    • Developed individual educational plans designed to promote educational, physical and social development.
    • Implemented specialized tests to evaluate literacy performance.
    • Encouraged student empathy of others to build confidence and improve self-image.
    • Supervised field trips to local parks, fire stations and zoos to develop social skills and community awareness.
    • Conducted small group and individual classroom activities with students based on differentiated learning needs.
    Education and Training
    Associate of Arts , Liberal Arts And General Studies , 05/2005
    Fullerton College - City , State
    Bachelor of Science , Child And Adolescent Studies , 05/2009
    California State University - Fullerton - City , State
    • 3.11 GPA

    Member of Phi Beta Delta Member
    Education Specialist Teaching Credential , Special Education , 05/2010
    California State University - Fullerton - City
    • Honor Society for International Scholars Member
    Activities and Honors

    PTA Honorary Service Award, awarded by Benton Middle School PTSA

    FUHS Dance Booster Club Secretary - 2020-2021

    FUHS Dance Booster Club President - 2018-2020

    FUHS Dance Booster Club Member-at Large 2017-18

    FUHS Choir Booster Club Member-at-Large 2017-21

    FUHS Theatre Booster Club Member-at-large 2017-21

    FUHS PTSA Member - 2017-2021

    Skills
    • Behavior modeling
    • Video conferencing
    • Smartboard technology
    • Proficient in Google Classroom & Aries
    • Activity planning
    • Compliance
    • Technology savvy
    • Proctoring
    • Individualized care
    • Quizzes, tests and exams
    • Classroom discipline
    • Effective listening
    • Tutoring and after school help
    • Interdisciplinary teaching
    • Effectively work with parents
    • CPR/First-aid certified
    • Behavioral/cognitive skills development
    • Team collaboration
    • Positive student engagement
    • Behavior modification
    • Special needs students
    • Mediation and advocacy talent
    ",TEACHER 22615491," BANKING BOOT CAMP PARTICIPANT Summary Recent graduate student with a bachelors in Economics and minors in Finance From Central Connecticut State University, Looking to get some work experience by applying my education and experience. Experience 05/2017 to 05/2017 banking boot Camp participant Company Name － City , State 02/2017 to Current Sandwich Artist/Cashier Company Name － City , State Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Correctly received orders, processed payments and responded appropriately to guest concerns. 01/2014 to 01/2016 Student worker Company Name － City , State My job description included: filling out paper workers, making copies, informing students about upcoming events, answering the phone, schedule advising and organizing speak sessions. Work History Company Name 06/2014 to 02/2017 Front End Supervisor Company Name － City , State 10/2017 to Current Sandwich Maker Company Name － City , State 02/2017 to Current Sandwich Maker Company Name － City , State Education and Training May 2017 Bachelor of Arts : Economics Finance Central Connecticut State University － City , State Economics Finance 3.26 Certifications I am CPR and Western Union Certified. Skills  Cash handling,enthusiastic people person, advanced problem-solving, great organizational skills. knowledgeable of Microsoft word, excel SPSS, Powerpoint Activities and Honors Volleyball, track and field  ","
    BANKING BOOT CAMP PARTICIPANT
    Summary
    Recent graduate student with a bachelors in Economics and minors in Finance From Central Connecticut State University, Looking to get some work experience by applying my education and experience.
    Experience
    05/2017 to 05/2017
    banking boot Camp participant Company Name － City , State
    02/2017 to Current
    Sandwich Artist/Cashier Company Name － City , State Took necessary steps to meet customer needs and effectively resolve food or service issues.
    Recorded customer orders and repeated them back in a clear, understandable manner.
    Correctly received orders, processed payments and responded appropriately to guest concerns.
    01/2014 to 01/2016
    Student worker Company Name － City , State
    • My job description included: filling out paper workers, making copies, informing students about upcoming events, answering the phone, schedule advising and organizing speak sessions.
    Work History
    Company Name
    06/2014 to 02/2017
    Front End Supervisor Company Name － City , State
    10/2017 to Current
    Sandwich Maker Company Name － City , State
    02/2017 to Current
    Sandwich Maker Company Name － City , State
    Education and Training
    May 2017
    Bachelor of Arts : Economics Finance Central Connecticut State University － City , State Economics Finance 3.26
    Certifications
    I am CPR and Western Union Certified.
    Skills
     Cash handling,enthusiastic people person, advanced problem-solving, great organizational skills. knowledgeable of Microsoft word, excel SPSS, Powerpoint
    Activities and Honors
    Volleyball, track and field 
    ",BANKING 16911115," BIOMEDICAL ENGINEERING TECHNICIAN II Professional Summary Versatile BMET II highly effective at working independently and as part of a team. Expertise in installation and inspection of medical devices. Core Qualifications Microsoft Excel, Project and Visio Adobe Engineering standards OSHA regulations MS Office proficient Competency in procedure development Advanced anatomy knowledge Advanced knowledge of embedded systems Vast technical knowledge Windows XP/Vista DHCP/DNS Ethernet and Firewall proficient LAN aptitude Proficient in AVG, Printers, PC Security systems Knowledge of manufacturing test methodologies. Database servers Local remoter systems support Proficiency in TCP/IP protocols Information security Document management Excellent communication techniques Self-starter Team player Patient and diligent Keen eye for detail Acutely observant Excellent problem solving skills Experience Company Name June 2008 to Current Biomedical Engineering Technician II City , State Properly respond to service calls to evaluate, diagnose, perform repair and planned maintenance (PM) on the hospital's biomedical equipment. Integration of software for network systems such as Philips, Hillrom, and Hugs Infant Security System as well as installs of such systems. Knowledge of the application and repair of computers and servers and how they interface with medical equipment. Evaluate biomedical equipment issues, implement appropriate repairs; as assigned, perform planned maintenance (PM), maintain effective customer relations, follow appropriate hospital policies, procedures, hospital protocol and complete necessary documentation. Follow-up with hospital staff to ensure resolution. Assist other technicians on basic and complex repairs. Provide efficient service delivery for all medical devices within assigned areas. Share the on-call / pager responsibility. Document all repair actions and submit reports/summaries according to schedule. Ensure proper care of spares, tools and test equipment and ensure calibration. Maintain approved parts inventory. Brings ideas/concerns to supervisor; participates in department decision-making. Assist senior biomedical equipment technicians or leads with in-service educational programs on equipment use to staff. Ensure all work orders, vendor service reports, PM activities, purchase orders and other duties are documented in an accurate and timely manner. Perform electrical safety checks on incoming medical equipment and monitor maintenance and repair records for them also. Add to or change original components to meet specific or diagnostic requirements. Maintain, inspect, install devices and system configurations, and oversee the hospital's Hugs infant security system which protects all pediatric / newborn patients from abduction. Review outcome of preventive maintenance actions and make recommendations to department staff concerning outcomes. Knowledge of basic anatomy and physiology as applied to the use of biomedical equipment. Knowledge of color code conventions used in component and wiring marking. Promoted to one of 3 Lead Techs overseeing Preventive Maintenance (PM) inspections that are due each month throughout various locations in the hospital, in charge of keeping the Supervisor informed on PM statistics, tracking the PM process week by week, and training other techs on PMs. Ability to lift up to 100 lbs and push a cart up to 250 lbs. Ability to stand and walk for hours at time. Company Name January 2006 to July 2008 Nutrition Clerk City , State Keep a count of patients' carbs intake throughout the day. Assist nurses in monitoring patients' daily meals to ensure they do not eat any foods restricted on their diet plan; prep and serve supplement drinks to the patients while providing excellent customer service. Company Name November 2006 to June 2008 Manager/Assistant Service Coordinator City , State Input, update, upload, and maintain master schedule files for DeVry University Kansas City, MO main campus and other DeVry branches. Utilize Oracle database to schedule courses for the upcoming term and review student academic records to compare grade progression. Provide tutoring for DeVry students, schedule the ESC staff as well as perform clerical chores for the academic and registrar office as needed. Managed a staff of 6-8. Company Name June 2006 to November 2006 Receptionist City , State Answered phone calls and greeted customers, assisted staff with special projects, alphabetized and filed paperwork. Monitored equivalency tests for new students to access knowledge before they enroll and monitored proficiency tests for current students who want to test out of classes. Cleaned student testing. area and reception areas; alphabetized student academic files so they could be ready for scanning into the school's electronic records database; received and submitted transcript requests to the Systems Administrator. Skills ","
    BIOMEDICAL ENGINEERING TECHNICIAN II
    Professional Summary

    Versatile BMET II highly effective at working independently and as part of a team. Expertise in installation and inspection of medical devices.

    Core Qualifications
    • Microsoft Excel, Project and Visio
    • Adobe
    • Engineering standards
    • OSHA regulations
    • MS Office proficient
    • Competency in procedure development
    • Advanced anatomy knowledge
    • Advanced knowledge of embedded systems
    • Vast technical knowledge
    • Windows XP/Vista
    • DHCP/DNS Ethernet and Firewall proficient
    • LAN aptitude
    • Proficient in AVG, Printers, PC Security systems
    • Knowledge of manufacturing test methodologies.
    • Database servers
    • Local remoter systems support
    • Proficiency in TCP/IP protocols
    • Information security
    • Document management
    • Excellent communication techniques
    • Self-starter
    • Team player
    • Patient and diligent
    • Keen eye for detail
    • Acutely observant
    • Excellent problem solving skills
    Experience
    Company Name June 2008 to Current Biomedical Engineering Technician II
    City , State
    • Properly respond to service calls to evaluate, diagnose, perform repair and planned maintenance (PM) on the hospital's biomedical equipment.
    • Integration of software for network systems such as Philips, Hillrom, and Hugs Infant Security System as well as installs of such systems.
    • Knowledge of the application and repair of computers and servers and how they interface with medical equipment.
    • Evaluate biomedical equipment issues, implement appropriate repairs; as assigned, perform planned maintenance (PM), maintain effective customer relations, follow appropriate hospital policies, procedures, hospital protocol and complete necessary documentation.
    • Follow-up with hospital staff to ensure resolution.
    • Assist other technicians on basic and complex repairs.
    • Provide efficient service delivery for all medical devices within assigned areas.
    • Share the on-call / pager responsibility.
    • Document all repair actions and submit reports/summaries according to schedule.
    • Ensure proper care of spares, tools and test equipment and ensure calibration.
    • Maintain approved parts inventory.
    • Brings ideas/concerns to supervisor; participates in department decision-making.
    • Assist senior biomedical equipment technicians or leads with in-service educational programs on equipment use to staff.
    • Ensure all work orders, vendor service reports, PM activities, purchase orders and other duties are documented in an accurate and timely manner.
    • Perform electrical safety checks on incoming medical equipment and monitor maintenance and repair records for them also.
    • Add to or change original components to meet specific or diagnostic requirements.
    • Maintain, inspect, install devices and system configurations, and oversee the hospital's Hugs infant security system which protects all pediatric / newborn patients from abduction.
    • Review outcome of preventive maintenance actions and make recommendations to department staff concerning outcomes.
    • Knowledge of basic anatomy and physiology as applied to the use of biomedical equipment.
    • Knowledge of color code conventions used in component and wiring marking.
    • Promoted to one of 3 Lead Techs overseeing Preventive Maintenance (PM) inspections that are due each month throughout various locations in the hospital, in charge of keeping the Supervisor informed on PM statistics, tracking the PM process week by week, and training other techs on PMs.
    • Ability to lift up to 100 lbs and push a cart up to 250 lbs.
    • Ability to stand and walk for hours at time.
    Company Name January 2006 to July 2008 Nutrition Clerk
    City , State
    • Keep a count of patients' carbs intake throughout the day.
    • Assist nurses in monitoring patients' daily meals to ensure they do not eat any foods restricted on their diet plan; prep and serve supplement drinks to the patients while providing excellent customer service.
    Company Name November 2006 to June 2008 Manager/Assistant Service Coordinator
    City , State
    • Input, update, upload, and maintain master schedule files for DeVry University Kansas City, MO main campus and other DeVry branches.
    • Utilize Oracle database to schedule courses for the upcoming term and review student academic records to compare grade progression.
    • Provide tutoring for DeVry students, schedule the ESC staff as well as perform clerical chores for the academic and registrar office as needed.
    • Managed a staff of 6-8.
    Company Name June 2006 to November 2006 Receptionist
    City , State
    • Answered phone calls and greeted customers, assisted staff with special projects, alphabetized and filed paperwork.
    • Monitored equivalency tests for new students to access knowledge before they enroll and monitored proficiency tests for current students who want to test out of classes.
    • Cleaned student testing.
    • area and reception areas; alphabetized student academic files so they could be ready for scanning into the school's electronic records database; received and submitted transcript requests to the Systems Administrator.
    Skills
    ",ENGINEERING 39908485," PROJECT MANGER/LEAD SUPER Professional Summary Profile: A proven track record of over 21 years of experience as a General Construction Project Manager. Across extensive career, have directed & organized multi-million dollar Construction projects and renovations, optimized operations/profits for full scale projects, and overseen multi-trade Construction teams. I have a broad repertoire of skills in project management, estimating, planning, complex data & profit analysis, resourcing, organizational networking/liaison, professional development, fieldwork supervision and leadership. Project Management: Strong background and professional versatility in the administration and oversight of complex and integrated Construction projects. I have directed Construction on-time and on-budget in a variety of different environments including power plants, government, healthcare, housing and educational (schools/universities/dormitory) settings. Approaching projects holistically, punctually and efficiently. Have the knowledge and skills needed to guide projects at the per-Construction stage & beyond. I am meticulous and adaptive, troubleshooting field issues and design conflicts as and when they occur. Commercial & Internal Relations Development: Articulate and collaborative, I privilege open and frequent communication as a means for developing highly productive multi-trade teams. I am able to build and maintain viable, trusting, relationships with Construction team members (i.e. Construction workers, architects and engineers) and commercial/corporate third parties (i.e. Business owners and government officials) based on a foundation of mutual respect, clear communication and skillful negotiation/counsel. Additionally, I am a team player who mentors and leads by example. Seeking further employment as Construction Manger Skills Construction Estimating / Management Procore Project Management Primavera Project Scheduling P2 Microsoft Word, Microsoft Excel, Microsoft Project Field Operations / Inspections Troubleshooting/ Problem Solver Quality Control / Inspection Team Building / Leadership Project Coordination / Development OSHA Regulation / Project Safety Cost / Profit Analysis Civil Engineering Project Planning and Development Project supervision Work History Project Manger/Lead Super , 09/2017 to Current Company Name – City , State · Spearheaded Construction and completion of $65 Million Honors Dollars Living Learning Community. This is five-story, 153,670 SF. Urban infill building, at Newark campus of Rutgers University. Facility provides 391 beds for students in variety of configurations including: double occupancy rooms, studios, and one- and two-bedroom apartments. It also includes classroom and academic support spaces, 25,000 SF of ground floor retail, and 5-story, precast concrete, 74,000 SF parking garage with 330 parking spaces · Preemptively planned work ahead and secured subcontractor commitment by period of two weeks · Accounted for precise allocation of resources so that subcontractors always had sufficient material, equipment and manpower to perform each task · Secured all necessary permits (e.g. Municipality permits, sidewalk closures and utility permits) and approvals for shop drawings · Safely and consciously maneuvered heavy equipment and organized suitable accommodations around archaeological excavation while progressing construction project work · When site logistic analysis revealed-need for Overhead Crane that was not accounted for in project plan budget. Utilized some ingenuity and resourcefulness to adjust planning. I ultimately repurposed conventional, crawler, and stage cranes stationed at strategically designated locations and carefully directed material delivery between limited space of courtyard and adjacent city streets to execute construction of dorms and garage · Developed and routinely reviewed site conditions to enhance project task performance, accessibility, and completion in timely fashion · Enhanced schedule and improved worker safety, operation continuity, and task sequentially by making arrangements for masons and carpenter to build shear wall ahead of steel and precast crane erection · Accelerated work during Winter of 2018 by enclosing building with tarp and temporary heat to allow interior construction to continue prior to arrival of Exterior Island Building panels · Made provisions to have open bay for loading material and debris removal that was not included in scope of subcontractor bid · Insured that all spray-on fireproofing of steel was completed prior to installation of exterior panel as per fire rating specifications of building · Updated Architect and Engineer daily to engage with them troubleshooting project design deficiencies · Methodically rotated and divided trades safely on Exterior Work including following installations: Electric Vaults under sidewalk, Transformers, pulling cable, exterior stud framing, insulation and dens glass, waterproofing exterior slabs, Exterior Brick, Exterior Aluminum storefront, demolition of sidewalks and sidewalks and curb replacement Construction Project Manager , 04/2016 to 08/2017 Company Name – City , State Construction and completion of IPIC- Dobbs Ferry Cinemas valued at 12 Million dollars-- including (8) Dine –in Theaters, and Restaurant between May 2016 and June 2017 Construction and completion of Learning Experience valued at 3 Million dollars Construction and scheduled completion of 5 Million dollar LA Fitness Center in Union, NJ in October of 2017 Pr-construction Coordination and development of 20 Million dollar Meridian Housing Complex including (106) 4 story apartment units above 2 story concrete Parking Garage Coordination of Demolition and site work for concrete construction Parking Garage Obtained all necessary utility and construction permits for project from city of Hackensack, NJ Collaborated with P S E&G to build transformer vaults for electrical power Successfully implemented pile-lag as well as de-watering system as necessary to support both excavation and construction of underground concrete structure parking garage Achieved maximum cost effectiveness by providing value engineering for construction means and methods Managed construction schedules to achieve adequate labor coverage for all projects Held construction progress and regular status meetings with project team Scheduled workforce needs with superintendents and allocated company resources to meet project requirements Kept project on schedule and within budget while serving as project leader Executive Construction Project Manager , 04/2014 to 04/2016 Company Name – City , State Managed two projects. These were: Englewood Fire House in Englewood, NJ, and Edgeboro Maintenance Building in East Brunswick, NJ. Both projects were valued at $15 Million combined Expedited process for each of these projects despite previous and projected challenges to start and stay on schedule Instituted hybrid de-watering and dry gravel mat system which allowed construction of the foundation of Englewood Fire House above water level Accelerated interior renovation process for Edgeboro Maintenance Building by utilizing machinery to demolish interior masonry and drywall partitions Directed roof replacement early in project to allow for new construction in Edgeboro Maintenance Building Bid and obtained new work for company valued at 5 million dollars Construction Manager/Super , 10/2013 to 04/2014 Company Name – City , State Managed multiple projects liaising with various government agencies such as Jersey City- Exterior Pedestrians Stair project and Hanover Sewerage Authority Executed Construction of (2) Sludge Detention Ponds in NYC Park, Construction of Faber Skate Park, and Roger Morris Park Renovation Compensated for steepness and inaccessibility of site terrain of Jersey City Pedestrians Stair Project by building temporary roads to enable pile rig and concrete truck access Utilized surveyor and skilled masons to build Faber Skate Park in lieu of hiring specialized skate builders in order to accommodate budget constraints Utilized shop and in-house workforce to replicate landmark project requirements of Roger Morris Park Construction Manager/ Filed Super , 01/2013 to 10/2013 Company Name – City , State Directed and Supervised all construction operations for non- profit organizations in Brooklyn, NY. Led team of 50 tradesmen to renovate (150) Apartment units and all common areas in (2) mid-rise buildings for senior citizens. Facilitate operation advancing project from (4) month behind schedule to (1) month ahead of schedule. Restructured organization, resourced needed material, and revised planning so that working crew was able to work efficiently Estimated and acquired (500) homes damaged by storm sandy Construction Project Manager , 06/2009 to 12/2012 Company Name – City , State National Construction Company that services clients within power, industrial, healthcare, gaming, and educational sectors., Guided completion of Rutgers's $40M-12 story Student Housing and 3-Story Retail for total 165,000 SF. at Camden, NJ. Dorm houses 350 students in 102 residential units Completed Dow Jones$ $4M Press Plant upgrade in Maryland and Georgia within budget and on-time Effectively executed $100M underground infrastructure and site work for Astoria power plant from pre-construction through close-out Analyzed blueprints / specifications and facilitated procurement of materials Identified and monitored subcontractors / vendors to ensure compliance with work scopes Prepared and oversaw budgets and schedules as well as performing regular spot inspections Avoided revenue loss and scheduling issues for company by accelerating completion of foundation by several months, offsetting delay created by problematic issuance of building permit Championed difficult coordination of fast-track self-performed excavation / back-fill work, underground electric conduit, mechanical piping, auger-cast piling, and massive concrete foundation Efficiently organized several crews to complete tasks on accelerated schedule, having 2 shifts daily including weekends Optimized company's operations and project's success by troubleshooting numerous field issues and design conflicts Construction Project Manager , 07/2007 to 06/2009 Company Name – City , State General contracting company serving clientele within diverse sectors such as education and government Directed $75M project that included new construction of 3 buildings and renovation of 3 existing buildings Played critical role in pre-construction coordination of general construction and mechanical/electrical trades Spearheaded coordination of building general construction trades with mechanical and electrical trades Supervised staff of 6 professional direct reports Led successful effort to resolve issues with very complex prison security system between vendor and design architect, construction manager, and owner; interfacing effectively with all parties to clarify specifications and minimize misunderstandings Took initiative to collaborate and coordinate closely with project principals including owner, architect, engineer, field superintendent / crews, and subcontractors to maintain steady progress and control costs Scheduled workforce needs with superintendents and allocated company resources to meet project requirements. Construction Project Manager , 12/2004 to 07/2007 Company Name – City , State Guided completion of construction projects through their entire life cycles including scheduling, budget control, material acquisition, and subcontractor oversight Troubleshot project designs and conducted/monitored inspections Generated detailed project status reports and other documentation Spearheaded successful completion of $65M 13-story student housing high-rise project at UMDNJ in Newark, New Jersey by coordinating per-construction work with various trades to ensure commitment to schedule, scope, and duration Directed complex site operations for UMDNJ housing project including coordinating 5-story parking garage filigree system and reinforced concrete with mechanical and electrical trades Coordinated construction of 9 stories of girder and slab structural steel / hollow core precast concrete slabs with reinforced concrete and exterior prefab masonry, granite, and cast stone panels for high-rise housing above parking garage Expedited company's completion of $140M new demonstration school in East Orange, New Jersey, including per-construction work and field coordination of underground piping, site work, foundations, structural steel, and interior / exterior masonry Collaborated with project scheduler to prepare schedule baseline logic, sequence, and duration Senior Construction Project Cost Estimator , 02/2001 to 12/2004 Company Name – City , State Company that specializes in per-engineering buildings, architecture and design, and construction management Self-prepared all project development conceptual estimates for company clients and interfaced effectively with architects, engineers, and other project principals Strengthened company's operations and profits through impressive project design and cost estimating, generating $60M+ in additional revenue within 1 year Achieved company's 1st federal government project, obtaining $15M design-build per-engineered defense department building with site work at Gabreski Airport in Long Island, New York Championed successful close-out of assisted living for seniors' project, facilitating release of $1M in retainage to company Coordinated product installation and scheduled experienced crews to achieve project scopes of work. Prepared material orders to complete projects on time and within budget. Delivered comprehensive bid proposals for [Type] projects and gained client approval on costs. Construction Project Manager , 02/1999 to 02/2001 Company Name – City , State General contracting company purchased by Keyspan, large utility company, in 2000 Oversaw large crews for completion of self-performed site work, concrete, masonry, structural steel, carpentry, electric, plumbing, and HVAC Communicated with and organized architects and engineers to resolve design and field issues Directed 2 projects for State University Construction Fund valued at $20M, supervising 4 professional direct reports and interfacing effectively with state university representatives to facilitate meetings, payments, field issue resolution, quality controls, and schedule updates Education Associate of Science : Civil Engineering Technology , 1985 New York City Technical College - City Bachelor of Applied Arts And Science : Structural Engineering , 08/1990 NJ IT Institute of Technology - City Continued education of civil and structural engineering Bachelor of Applied Arts And Science : Civil Engineering , 08/1980 Faculty of Engineering Alexandria University - City Continued educations of Civil engineering Accomplishments Documented and resolved close-out for Racanelli Construction and led to release of $(1) one million dollar Increased Racanelli construction revenue to over $(60) Million dollar in (1) one year Led team's design build of architect-engineers and subcontractor to project award and successful profitable completion of (15) fifteen Million Dollar Project for Racanelli construction. Supervised team of (6) professional of $(75) seventy five Million dollar and led to successful completion for Patracca and sons Took -on Failing $(12) Million Dollar new fire house project and led to successful completion and increased revenue by over $(1) one Million Dollar Took charge of company operation with (10) employees and increased company revenue to over $(6) Million within 3Month for Dobtol Construction. Took -on Failing operation and built a team of (50) tradesmen to renovate (150) apartments and led to successful completion for non profit organization Certifications OSHA -62 Hour Site Safety Supervisor which includes: •30 – Hour OSHA Construction Safety & Health Certificate •8 Hour Site Safety Manager Refresher/ Chapter 33 Certificate •8 Hour - NYC DOB SST: Fall Prevention Training •4 HR -NY DOB SST- Supported Scaffold User and Refresher Training •8 HR- OSHA Prescribed SST Courses Bundle •4 HR- OSHA SST Elective Certified Soil Inspector. working on NYCDOB superintendent licensee. Skills Construction Estimating / Management Procore Project Management Primavera Project Scheduling P2 Microsoft Word, Microsoft Excel, Microsoft Project Field Operations / Inspections Troubleshooting/ Problem Solver Quality Control / Inspection Team Building / Leadership Project Coordination / Development OSHA Regulation / Project Safety Cost / Profit Analysis Civil Engineering Project Planning and Development Project supervision Work History Project Manger/Lead Super , 09/2017 to Current Company Name – City , State · Spearheaded Construction and completion of $65 Million Honors Dollars Living Learning Community. This is five-story, 153,670 SF. Urban infill building, at Newark campus of Rutgers University. Facility provides 391 beds for students in variety of configurations including: double occupancy rooms, studios, and one- and two-bedroom apartments. It also includes classroom and academic support spaces, 25,000 SF of ground floor retail, and 5-story, precast concrete, 74,000 SF parking garage with 330 parking spaces · Preemptively planned work ahead and secured subcontractor commitment by period of two weeks · Accounted for precise allocation of resources so that subcontractors always had sufficient material, equipment and manpower to perform each task · Secured all necessary permits (e.g. Municipality permits, sidewalk closures and utility permits) and approvals for shop drawings · Safely and consciously maneuvered heavy equipment and organized suitable accommodations around archaeological excavation while progressing construction project work · When site logistic analysis revealed-need for Overhead Crane that was not accounted for in project plan budget. Utilized some ingenuity and resourcefulness to adjust planning. I ultimately repurposed conventional, crawler, and stage cranes stationed at strategically designated locations and carefully directed material delivery between limited space of courtyard and adjacent city streets to execute construction of dorms and garage · Developed and routinely reviewed site conditions to enhance project task performance, accessibility, and completion in timely fashion · Enhanced schedule and improved worker safety, operation continuity, and task sequentially by making arrangements for masons and carpenter to build shear wall ahead of steel and precast crane erection · Accelerated work during Winter of 2018 by enclosing building with tarp and temporary heat to allow interior construction to continue prior to arrival of Exterior Island Building panels · Made provisions to have open bay for loading material and debris removal that was not included in scope of subcontractor bid · Insured that all spray-on fireproofing of steel was completed prior to installation of exterior panel as per fire rating specifications of building · Updated Architect and Engineer daily to engage with them troubleshooting project design deficiencies · Methodically rotated and divided trades safely on Exterior Work including following installations: Electric Vaults under sidewalk, Transformers, pulling cable, exterior stud framing, insulation and dens glass, waterproofing exterior slabs, Exterior Brick, Exterior Aluminum storefront, demolition of sidewalks and sidewalks and curb replacement Construction Project Manager , 04/2016 to 08/2017 Company Name – City , State Construction and completion of IPIC- Dobbs Ferry Cinemas valued at 12 Million dollars-- including (8) Dine –in Theaters, and Restaurant between May 2016 and June 2017 Construction and completion of Learning Experience valued at 3 Million dollars Construction and scheduled completion of 5 Million dollar LA Fitness Center in Union, NJ in October of 2017 Pr-construction Coordination and development of 20 Million dollar Meridian Housing Complex including (106) 4 story apartment units above 2 story concrete Parking Garage Coordination of Demolition and site work for concrete construction Parking Garage Obtained all necessary utility and construction permits for project from city of Hackensack, NJ Collaborated with P S E&G to build transformer vaults for electrical power Successfully implemented pile-lag as well as de-watering system as necessary to support both excavation and construction of underground concrete structure parking garage Achieved maximum cost effectiveness by providing value engineering for construction means and methods Managed construction schedules to achieve adequate labor coverage for all projects Held construction progress and regular status meetings with project team Scheduled workforce needs with superintendents and allocated company resources to meet project requirements Kept project on schedule and within budget while serving as project leader Executive Construction Project Manager , 04/2014 to 04/2016 Company Name – City , State Managed two projects. These were: Englewood Fire House in Englewood, NJ, and Edgeboro Maintenance Building in East Brunswick, NJ. Both projects were valued at $15 Million combined Expedited process for each of these projects despite previous and projected challenges to start and stay on schedule Instituted hybrid de-watering and dry gravel mat system which allowed construction of the foundation of Englewood Fire House above water level Accelerated interior renovation process for Edgeboro Maintenance Building by utilizing machinery to demolish interior masonry and drywall partitions Directed roof replacement early in project to allow for new construction in Edgeboro Maintenance Building Bid and obtained new work for company valued at 5 million dollars Construction Manager/Super , 10/2013 to 04/2014 Company Name – City , State Managed multiple projects liaising with various government agencies such as Jersey City- Exterior Pedestrians Stair project and Hanover Sewerage Authority Executed Construction of (2) Sludge Detention Ponds in NYC Park, Construction of Faber Skate Park, and Roger Morris Park Renovation Compensated for steepness and inaccessibility of site terrain of Jersey City Pedestrians Stair Project by building temporary roads to enable pile rig and concrete truck access Utilized surveyor and skilled masons to build Faber Skate Park in lieu of hiring specialized skate builders in order to accommodate budget constraints Utilized shop and in-house workforce to replicate landmark project requirements of Roger Morris Park Construction Manager/ Filed Super , 01/2013 to 10/2013 Company Name – City , State Directed and Supervised all construction operations for non- profit organizations in Brooklyn, NY. Led team of 50 tradesmen to renovate (150) Apartment units and all common areas in (2) mid-rise buildings for senior citizens. Facilitate operation advancing project from (4) month behind schedule to (1) month ahead of schedule. Restructured organization, resourced needed material, and revised planning so that working crew was able to work efficiently Estimated and acquired (500) homes damaged by storm sandy Construction Project Manager , 06/2009 to 12/2012 Company Name – City , State National Construction Company that services clients within power, industrial, healthcare, gaming, and educational sectors., Guided completion of Rutgers's $40M-12 story Student Housing and 3-Story Retail for total 165,000 SF. at Camden, NJ. Dorm houses 350 students in 102 residential units Completed Dow Jones$ $4M Press Plant upgrade in Maryland and Georgia within budget and on-time Effectively executed $100M underground infrastructure and site work for Astoria power plant from pre-construction through close-out Analyzed blueprints / specifications and facilitated procurement of materials Identified and monitored subcontractors / vendors to ensure compliance with work scopes Prepared and oversaw budgets and schedules as well as performing regular spot inspections Avoided revenue loss and scheduling issues for company by accelerating completion of foundation by several months, offsetting delay created by problematic issuance of building permit Championed difficult coordination of fast-track self-performed excavation / back-fill work, underground electric conduit, mechanical piping, auger-cast piling, and massive concrete foundation Efficiently organized several crews to complete tasks on accelerated schedule, having 2 shifts daily including weekends Optimized company's operations and project's success by troubleshooting numerous field issues and design conflicts Construction Project Manager , 07/2007 to 06/2009 Company Name – City , State General contracting company serving clientele within diverse sectors such as education and government Directed $75M project that included new construction of 3 buildings and renovation of 3 existing buildings Played critical role in pre-construction coordination of general construction and mechanical/electrical trades Spearheaded coordination of building general construction trades with mechanical and electrical trades Supervised staff of 6 professional direct reports Led successful effort to resolve issues with very complex prison security system between vendor and design architect, construction manager, and owner; interfacing effectively with all parties to clarify specifications and minimize misunderstandings Took initiative to collaborate and coordinate closely with project principals including owner, architect, engineer, field superintendent / crews, and subcontractors to maintain steady progress and control costs Scheduled workforce needs with superintendents and allocated company resources to meet project requirements. Construction Project Manager , 12/2004 to 07/2007 Company Name – City , State Guided completion of construction projects through their entire life cycles including scheduling, budget control, material acquisition, and subcontractor oversight Troubleshot project designs and conducted/monitored inspections Generated detailed project status reports and other documentation Spearheaded successful completion of $65M 13-story student housing high-rise project at UMDNJ in Newark, New Jersey by coordinating per-construction work with various trades to ensure commitment to schedule, scope, and duration Directed complex site operations for UMDNJ housing project including coordinating 5-story parking garage filigree system and reinforced concrete with mechanical and electrical trades Coordinated construction of 9 stories of girder and slab structural steel / hollow core precast concrete slabs with reinforced concrete and exterior prefab masonry, granite, and cast stone panels for high-rise housing above parking garage Expedited company's completion of $140M new demonstration school in East Orange, New Jersey, including per-construction work and field coordination of underground piping, site work, foundations, structural steel, and interior / exterior masonry Collaborated with project scheduler to prepare schedule baseline logic, sequence, and duration Senior Construction Project Cost Estimator , 02/2001 to 12/2004 Company Name – City , State Company that specializes in per-engineering buildings, architecture and design, and construction management Self-prepared all project development conceptual estimates for company clients and interfaced effectively with architects, engineers, and other project principals Strengthened company's operations and profits through impressive project design and cost estimating, generating $60M+ in additional revenue within 1 year Achieved company's 1st federal government project, obtaining $15M design-build per-engineered defense department building with site work at Gabreski Airport in Long Island, New York Championed successful close-out of assisted living for seniors' project, facilitating release of $1M in retainage to company Coordinated product installation and scheduled experienced crews to achieve project scopes of work. Prepared material orders to complete projects on time and within budget. Delivered comprehensive bid proposals for [Type] projects and gained client approval on costs. Construction Project Manager , 02/1999 to 02/2001 Company Name – City , State General contracting company purchased by Keyspan, large utility company, in 2000 Oversaw large crews for completion of self-performed site work, concrete, masonry, structural steel, carpentry, electric, plumbing, and HVAC Communicated with and organized architects and engineers to resolve design and field issues Directed 2 projects for State University Construction Fund valued at $20M, supervising 4 professional direct reports and interfacing effectively with state university representatives to facilitate meetings, payments, field issue resolution, quality controls, and schedule updates ","
    PROJECT MANGER/LEAD SUPER
    Professional Summary

    Profile: A proven track record of over 21 years of experience as a General Construction Project Manager. Across extensive career, have directed & organized multi-million dollar Construction projects and renovations, optimized operations/profits for full scale projects, and overseen multi-trade Construction teams. I have a broad repertoire of skills in project management, estimating, planning, complex data & profit analysis, resourcing, organizational networking/liaison, professional development, fieldwork supervision and leadership. Project Management: Strong background and professional versatility in the administration and oversight of complex and integrated Construction projects. I have directed Construction on-time and on-budget in a variety of different environments including power plants, government, healthcare, housing and educational (schools/universities/dormitory) settings. Approaching projects holistically, punctually and efficiently. Have the knowledge and skills needed to guide projects at the per-Construction stage & beyond. I am meticulous and adaptive, troubleshooting field issues and design conflicts as and when they occur. Commercial & Internal Relations Development: Articulate and collaborative, I privilege open and frequent communication as a means for developing highly productive multi-trade teams. I am able to build and maintain viable, trusting, relationships with Construction team members (i.e. Construction workers, architects and engineers) and commercial/corporate third parties (i.e. Business owners and government officials) based on a foundation of mutual respect, clear communication and skillful negotiation/counsel. Additionally, I am a team player who mentors and leads by example. Seeking further employment as Construction Manger

    Skills
    • Construction Estimating / Management
    • Procore Project Management
    • Primavera Project Scheduling P2
    • Microsoft Word, Microsoft Excel, Microsoft Project
    • Field Operations / Inspections
    • Troubleshooting/ Problem Solver
    • Quality Control / Inspection
    • Team Building / Leadership
    • Project Coordination / Development
    • OSHA Regulation / Project Safety
    • Cost / Profit Analysis
    • Civil Engineering
    • Project Planning and Development
    • Project supervision
    Work History
    Project Manger/Lead Super , 09/2017 to Current
    Company Name – City , State
    • · Spearheaded Construction and completion of $65 Million Honors Dollars Living Learning Community. This is five-story, 153,670 SF. Urban infill building, at Newark campus of Rutgers University. Facility provides 391 beds for students in variety of configurations including: double occupancy rooms, studios, and one- and two-bedroom apartments. It also includes classroom and academic support spaces, 25,000 SF of ground floor retail, and 5-story, precast concrete, 74,000 SF parking garage with 330 parking spaces
    • · Preemptively planned work ahead and secured subcontractor commitment by period of two weeks
    • · Accounted for precise allocation of resources so that subcontractors always had sufficient material, equipment and manpower to perform each task
    • · Secured all necessary permits (e.g. Municipality permits, sidewalk closures and utility permits) and approvals for shop drawings
    • · Safely and consciously maneuvered heavy equipment and organized suitable accommodations around archaeological excavation while progressing construction project work
    • · When site logistic analysis revealed-need for Overhead Crane that was not accounted for in project plan budget. Utilized some ingenuity and resourcefulness to adjust planning. I ultimately repurposed conventional, crawler, and stage cranes stationed at strategically designated locations and carefully directed material delivery between limited space of courtyard and adjacent city streets to execute construction of dorms and garage
    • · Developed and routinely reviewed site conditions to enhance project task performance, accessibility, and completion in timely fashion
    • · Enhanced schedule and improved worker safety, operation continuity, and task sequentially by making arrangements for masons and carpenter to build shear wall ahead of steel and precast crane erection
    • · Accelerated work during Winter of 2018 by enclosing building with tarp and temporary heat to allow interior construction to continue prior to arrival of Exterior Island Building panels
    • · Made provisions to have open bay for loading material and debris removal that was not included in scope of subcontractor bid
    • · Insured that all spray-on fireproofing of steel was completed prior to installation of exterior panel as per fire rating specifications of building
    • · Updated Architect and Engineer daily to engage with them troubleshooting project design deficiencies
    • · Methodically rotated and divided trades safely on Exterior Work including following installations: Electric Vaults under sidewalk, Transformers, pulling cable, exterior stud framing, insulation and dens glass, waterproofing exterior slabs, Exterior Brick, Exterior Aluminum storefront, demolition of sidewalks and sidewalks and curb replacement
    Construction Project Manager , 04/2016 to 08/2017
    Company Name – City , State
    • Construction and completion of IPIC- Dobbs Ferry Cinemas valued at 12 Million dollars-- including (8) Dine –in Theaters, and Restaurant between May 2016 and June 2017
    • Construction and completion of Learning Experience valued at 3 Million dollars
    • Construction and scheduled completion of 5 Million dollar LA Fitness Center in Union, NJ in October of 2017
    • Pr-construction Coordination and development of 20 Million dollar Meridian Housing Complex including (106) 4 story apartment units above 2 story concrete Parking Garage
    • Coordination of Demolition and site work for concrete construction Parking Garage
    • Obtained all necessary utility and construction permits for project from city of Hackensack, NJ
    • Collaborated with P S E&G to build transformer vaults for electrical power
    • Successfully implemented pile-lag as well as de-watering system as necessary to support both excavation and construction of underground concrete structure parking garage
    • Achieved maximum cost effectiveness by providing value engineering for construction means and methods
    • Managed construction schedules to achieve adequate labor coverage for all projects
    • Held construction progress and regular status meetings with project team
    • Scheduled workforce needs with superintendents and allocated company resources to meet project requirements
    • Kept project on schedule and within budget while serving as project leader
    Executive Construction Project Manager , 04/2014 to 04/2016
    Company Name – City , State
    • Managed two projects. These were: Englewood Fire House in Englewood, NJ, and Edgeboro Maintenance Building in East Brunswick, NJ. Both projects were valued at $15 Million combined
    • Expedited process for each of these projects despite previous and projected challenges to start and stay on schedule
    • Instituted hybrid de-watering and dry gravel mat system which allowed construction of the foundation of Englewood Fire House above water level
    • Accelerated interior renovation process for Edgeboro Maintenance Building by utilizing machinery to demolish interior masonry and drywall partitions
    • Directed roof replacement early in project to allow for new construction in Edgeboro Maintenance Building
    • Bid and obtained new work for company valued at 5 million dollars
    Construction Manager/Super , 10/2013 to 04/2014
    Company Name – City , State
    • Managed multiple projects liaising with various government agencies such as Jersey City- Exterior Pedestrians Stair project and Hanover Sewerage Authority
    • Executed Construction of (2) Sludge Detention Ponds in NYC Park, Construction of Faber Skate Park, and Roger Morris Park Renovation
    • Compensated for steepness and inaccessibility of site terrain of Jersey City Pedestrians Stair Project by building temporary roads to enable pile rig and concrete truck access
    • Utilized surveyor and skilled masons to build Faber Skate Park in lieu of hiring specialized skate builders in order to accommodate budget constraints
    • Utilized shop and in-house workforce to replicate landmark project requirements of Roger Morris Park
    Construction Manager/ Filed Super , 01/2013 to 10/2013
    Company Name – City , State

    Directed and Supervised all construction operations for non- profit organizations in Brooklyn, NY. Led team of 50 tradesmen to renovate (150) Apartment units and all common areas in (2) mid-rise buildings for senior citizens.

    Facilitate operation advancing project from (4) month behind schedule to (1) month ahead of schedule.

    Restructured organization, resourced needed material, and revised planning so that working crew was able to work efficiently

    Estimated and acquired (500) homes damaged by storm sandy
    Construction Project Manager , 06/2009 to 12/2012
    Company Name – City , State
    • National Construction Company that services clients within power, industrial, healthcare, gaming, and educational sectors., Guided completion of Rutgers's $40M-12 story Student Housing and 3-Story Retail for total 165,000 SF. at Camden, NJ. Dorm houses 350 students in 102 residential units
    • Completed Dow Jones$ $4M Press Plant upgrade in Maryland and Georgia within budget and on-time
    • Effectively executed $100M underground infrastructure and site work for Astoria power plant from pre-construction through close-out
    • Analyzed blueprints / specifications and facilitated procurement of materials
    • Identified and monitored subcontractors / vendors to ensure compliance with work scopes
    • Prepared and oversaw budgets and schedules as well as performing regular spot inspections
    • Avoided revenue loss and scheduling issues for company by accelerating completion of foundation by several months, offsetting delay created by problematic issuance of building permit
    • Championed difficult coordination of fast-track self-performed excavation / back-fill work, underground electric conduit, mechanical piping, auger-cast piling, and massive concrete foundation
    • Efficiently organized several crews to complete tasks on accelerated schedule, having 2 shifts daily including weekends
    • Optimized company's operations and project's success by troubleshooting numerous field issues and design conflicts
    Construction Project Manager , 07/2007 to 06/2009
    Company Name – City , State
    • General contracting company serving clientele within diverse sectors such as education and government
    • Directed $75M project that included new construction of 3 buildings and renovation of 3 existing buildings
    • Played critical role in pre-construction coordination of general construction and mechanical/electrical trades
    • Spearheaded coordination of building general construction trades with mechanical and electrical trades
    • Supervised staff of 6 professional direct reports
    • Led successful effort to resolve issues with very complex prison security system between vendor and design architect, construction manager, and owner; interfacing effectively with all parties to clarify specifications and minimize misunderstandings
    • Took initiative to collaborate and coordinate closely with project principals including owner, architect, engineer, field superintendent / crews, and subcontractors to maintain steady progress and control costs
    • Scheduled workforce needs with superintendents and allocated company resources to meet project requirements.
    Construction Project Manager , 12/2004 to 07/2007
    Company Name – City , State
    • Guided completion of construction projects through their entire life cycles including scheduling, budget control, material acquisition, and subcontractor oversight
    • Troubleshot project designs and conducted/monitored inspections
    • Generated detailed project status reports and other documentation
    • Spearheaded successful completion of $65M 13-story student housing high-rise project at UMDNJ in Newark, New Jersey by coordinating per-construction work with various trades to ensure commitment to schedule, scope, and duration
    • Directed complex site operations for UMDNJ housing project including coordinating 5-story parking garage filigree system and reinforced concrete with mechanical and electrical trades
    • Coordinated construction of 9 stories of girder and slab structural steel / hollow core precast concrete slabs with reinforced concrete and exterior prefab masonry, granite, and cast stone panels for high-rise housing above parking garage
    • Expedited company's completion of $140M new demonstration school in East Orange, New Jersey, including per-construction work and field coordination of underground piping, site work, foundations, structural steel, and interior / exterior masonry
    • Collaborated with project scheduler to prepare schedule baseline logic, sequence, and duration
    Senior Construction Project Cost Estimator , 02/2001 to 12/2004
    Company Name – City , State
    • Company that specializes in per-engineering buildings, architecture and design, and construction management
    • Self-prepared all project development conceptual estimates for company clients and interfaced effectively with architects, engineers, and other project principals
    • Strengthened company's operations and profits through impressive project design and cost estimating, generating $60M+ in additional revenue within 1 year
    • Achieved company's 1st federal government project, obtaining $15M design-build per-engineered defense department building with site work at Gabreski Airport in Long Island, New York
    • Championed successful close-out of assisted living for seniors' project, facilitating release of $1M in retainage to company
    • Coordinated product installation and scheduled experienced crews to achieve project scopes of work.
    • Prepared material orders to complete projects on time and within budget.
    • Delivered comprehensive bid proposals for [Type] projects and gained client approval on costs.
    Construction Project Manager , 02/1999 to 02/2001
    Company Name – City , State
    • General contracting company purchased by Keyspan, large utility company, in 2000
    • Oversaw large crews for completion of self-performed site work, concrete, masonry, structural steel, carpentry, electric, plumbing, and HVAC
    • Communicated with and organized architects and engineers to resolve design and field issues
    • Directed 2 projects for State University Construction Fund valued at $20M, supervising 4 professional direct reports and interfacing effectively with state university representatives to facilitate meetings, payments, field issue resolution, quality controls, and schedule updates
    Education
    Associate of Science : Civil Engineering Technology , 1985
    New York City Technical College - City
    Bachelor of Applied Arts And Science : Structural Engineering , 08/1990
    NJ IT Institute of Technology - City

    Continued education of civil and structural engineering
    Bachelor of Applied Arts And Science : Civil Engineering , 08/1980
    Faculty of Engineering Alexandria University - City

    Continued educations of Civil engineering
    Accomplishments
    • Documented and resolved close-out for Racanelli Construction and led to release of $(1) one million dollar
    • Increased Racanelli construction revenue to over $(60) Million dollar in (1) one year
    • Led team's design build of architect-engineers and subcontractor to project award and successful profitable completion of (15) fifteen Million Dollar Project for Racanelli construction.
    • Supervised team of (6) professional of $(75) seventy five Million dollar and led to successful completion for Patracca and sons
    • Took -on Failing $(12) Million Dollar new fire house project and led to successful completion and increased revenue by over $(1) one Million Dollar
    • Took charge of company operation with (10) employees and increased company revenue to over $(6) Million within 3Month for Dobtol Construction.
    • Took -on Failing operation and built a team of (50) tradesmen to renovate (150) apartments and led to successful completion for non profit organization

    Certifications

    OSHA -62 Hour Site Safety Supervisor which includes:

    •30 – Hour OSHA Construction Safety & Health Certificate

    •8 Hour Site Safety Manager Refresher/ Chapter 33

    Certificate •8 Hour - NYC DOB SST: Fall Prevention Training

    •4 HR -NY DOB SST- Supported Scaffold User and Refresher Training

    •8 HR- OSHA Prescribed SST Courses Bundle

    •4 HR- OSHA SST Elective Certified Soil Inspector.

    working on NYCDOB superintendent licensee.

    Skills
    • Construction Estimating / Management
    • Procore Project Management
    • Primavera Project Scheduling P2
    • Microsoft Word, Microsoft Excel, Microsoft Project
    • Field Operations / Inspections
    • Troubleshooting/ Problem Solver
    • Quality Control / Inspection
    • Team Building / Leadership
    • Project Coordination / Development
    • OSHA Regulation / Project Safety
    • Cost / Profit Analysis
    • Civil Engineering
    • Project Planning and Development
    • Project supervision
    Work History
    Project Manger/Lead Super , 09/2017 to Current
    Company Name – City , State
    • · Spearheaded Construction and completion of $65 Million Honors Dollars Living Learning Community. This is five-story, 153,670 SF. Urban infill building, at Newark campus of Rutgers University. Facility provides 391 beds for students in variety of configurations including: double occupancy rooms, studios, and one- and two-bedroom apartments. It also includes classroom and academic support spaces, 25,000 SF of ground floor retail, and 5-story, precast concrete, 74,000 SF parking garage with 330 parking spaces
    • · Preemptively planned work ahead and secured subcontractor commitment by period of two weeks
    • · Accounted for precise allocation of resources so that subcontractors always had sufficient material, equipment and manpower to perform each task
    • · Secured all necessary permits (e.g. Municipality permits, sidewalk closures and utility permits) and approvals for shop drawings
    • · Safely and consciously maneuvered heavy equipment and organized suitable accommodations around archaeological excavation while progressing construction project work
    • · When site logistic analysis revealed-need for Overhead Crane that was not accounted for in project plan budget. Utilized some ingenuity and resourcefulness to adjust planning. I ultimately repurposed conventional, crawler, and stage cranes stationed at strategically designated locations and carefully directed material delivery between limited space of courtyard and adjacent city streets to execute construction of dorms and garage
    • · Developed and routinely reviewed site conditions to enhance project task performance, accessibility, and completion in timely fashion
    • · Enhanced schedule and improved worker safety, operation continuity, and task sequentially by making arrangements for masons and carpenter to build shear wall ahead of steel and precast crane erection
    • · Accelerated work during Winter of 2018 by enclosing building with tarp and temporary heat to allow interior construction to continue prior to arrival of Exterior Island Building panels
    • · Made provisions to have open bay for loading material and debris removal that was not included in scope of subcontractor bid
    • · Insured that all spray-on fireproofing of steel was completed prior to installation of exterior panel as per fire rating specifications of building
    • · Updated Architect and Engineer daily to engage with them troubleshooting project design deficiencies
    • · Methodically rotated and divided trades safely on Exterior Work including following installations: Electric Vaults under sidewalk, Transformers, pulling cable, exterior stud framing, insulation and dens glass, waterproofing exterior slabs, Exterior Brick, Exterior Aluminum storefront, demolition of sidewalks and sidewalks and curb replacement
    Construction Project Manager , 04/2016 to 08/2017
    Company Name – City , State
    • Construction and completion of IPIC- Dobbs Ferry Cinemas valued at 12 Million dollars-- including (8) Dine –in Theaters, and Restaurant between May 2016 and June 2017
    • Construction and completion of Learning Experience valued at 3 Million dollars
    • Construction and scheduled completion of 5 Million dollar LA Fitness Center in Union, NJ in October of 2017
    • Pr-construction Coordination and development of 20 Million dollar Meridian Housing Complex including (106) 4 story apartment units above 2 story concrete Parking Garage
    • Coordination of Demolition and site work for concrete construction Parking Garage
    • Obtained all necessary utility and construction permits for project from city of Hackensack, NJ
    • Collaborated with P S E&G to build transformer vaults for electrical power
    • Successfully implemented pile-lag as well as de-watering system as necessary to support both excavation and construction of underground concrete structure parking garage
    • Achieved maximum cost effectiveness by providing value engineering for construction means and methods
    • Managed construction schedules to achieve adequate labor coverage for all projects
    • Held construction progress and regular status meetings with project team
    • Scheduled workforce needs with superintendents and allocated company resources to meet project requirements
    • Kept project on schedule and within budget while serving as project leader
    Executive Construction Project Manager , 04/2014 to 04/2016
    Company Name – City , State
    • Managed two projects. These were: Englewood Fire House in Englewood, NJ, and Edgeboro Maintenance Building in East Brunswick, NJ. Both projects were valued at $15 Million combined
    • Expedited process for each of these projects despite previous and projected challenges to start and stay on schedule
    • Instituted hybrid de-watering and dry gravel mat system which allowed construction of the foundation of Englewood Fire House above water level
    • Accelerated interior renovation process for Edgeboro Maintenance Building by utilizing machinery to demolish interior masonry and drywall partitions
    • Directed roof replacement early in project to allow for new construction in Edgeboro Maintenance Building
    • Bid and obtained new work for company valued at 5 million dollars
    Construction Manager/Super , 10/2013 to 04/2014
    Company Name – City , State
    • Managed multiple projects liaising with various government agencies such as Jersey City- Exterior Pedestrians Stair project and Hanover Sewerage Authority
    • Executed Construction of (2) Sludge Detention Ponds in NYC Park, Construction of Faber Skate Park, and Roger Morris Park Renovation
    • Compensated for steepness and inaccessibility of site terrain of Jersey City Pedestrians Stair Project by building temporary roads to enable pile rig and concrete truck access
    • Utilized surveyor and skilled masons to build Faber Skate Park in lieu of hiring specialized skate builders in order to accommodate budget constraints
    • Utilized shop and in-house workforce to replicate landmark project requirements of Roger Morris Park
    Construction Manager/ Filed Super , 01/2013 to 10/2013
    Company Name – City , State

    Directed and Supervised all construction operations for non- profit organizations in Brooklyn, NY. Led team of 50 tradesmen to renovate (150) Apartment units and all common areas in (2) mid-rise buildings for senior citizens.

    Facilitate operation advancing project from (4) month behind schedule to (1) month ahead of schedule.

    Restructured organization, resourced needed material, and revised planning so that working crew was able to work efficiently

    Estimated and acquired (500) homes damaged by storm sandy
    Construction Project Manager , 06/2009 to 12/2012
    Company Name – City , State
    • National Construction Company that services clients within power, industrial, healthcare, gaming, and educational sectors., Guided completion of Rutgers's $40M-12 story Student Housing and 3-Story Retail for total 165,000 SF. at Camden, NJ. Dorm houses 350 students in 102 residential units
    • Completed Dow Jones$ $4M Press Plant upgrade in Maryland and Georgia within budget and on-time
    • Effectively executed $100M underground infrastructure and site work for Astoria power plant from pre-construction through close-out
    • Analyzed blueprints / specifications and facilitated procurement of materials
    • Identified and monitored subcontractors / vendors to ensure compliance with work scopes
    • Prepared and oversaw budgets and schedules as well as performing regular spot inspections
    • Avoided revenue loss and scheduling issues for company by accelerating completion of foundation by several months, offsetting delay created by problematic issuance of building permit
    • Championed difficult coordination of fast-track self-performed excavation / back-fill work, underground electric conduit, mechanical piping, auger-cast piling, and massive concrete foundation
    • Efficiently organized several crews to complete tasks on accelerated schedule, having 2 shifts daily including weekends
    • Optimized company's operations and project's success by troubleshooting numerous field issues and design conflicts
    Construction Project Manager , 07/2007 to 06/2009
    Company Name – City , State
    • General contracting company serving clientele within diverse sectors such as education and government
    • Directed $75M project that included new construction of 3 buildings and renovation of 3 existing buildings
    • Played critical role in pre-construction coordination of general construction and mechanical/electrical trades
    • Spearheaded coordination of building general construction trades with mechanical and electrical trades
    • Supervised staff of 6 professional direct reports
    • Led successful effort to resolve issues with very complex prison security system between vendor and design architect, construction manager, and owner; interfacing effectively with all parties to clarify specifications and minimize misunderstandings
    • Took initiative to collaborate and coordinate closely with project principals including owner, architect, engineer, field superintendent / crews, and subcontractors to maintain steady progress and control costs
    • Scheduled workforce needs with superintendents and allocated company resources to meet project requirements.
    Construction Project Manager , 12/2004 to 07/2007
    Company Name – City , State
    • Guided completion of construction projects through their entire life cycles including scheduling, budget control, material acquisition, and subcontractor oversight
    • Troubleshot project designs and conducted/monitored inspections
    • Generated detailed project status reports and other documentation
    • Spearheaded successful completion of $65M 13-story student housing high-rise project at UMDNJ in Newark, New Jersey by coordinating per-construction work with various trades to ensure commitment to schedule, scope, and duration
    • Directed complex site operations for UMDNJ housing project including coordinating 5-story parking garage filigree system and reinforced concrete with mechanical and electrical trades
    • Coordinated construction of 9 stories of girder and slab structural steel / hollow core precast concrete slabs with reinforced concrete and exterior prefab masonry, granite, and cast stone panels for high-rise housing above parking garage
    • Expedited company's completion of $140M new demonstration school in East Orange, New Jersey, including per-construction work and field coordination of underground piping, site work, foundations, structural steel, and interior / exterior masonry
    • Collaborated with project scheduler to prepare schedule baseline logic, sequence, and duration
    Senior Construction Project Cost Estimator , 02/2001 to 12/2004
    Company Name – City , State
    • Company that specializes in per-engineering buildings, architecture and design, and construction management
    • Self-prepared all project development conceptual estimates for company clients and interfaced effectively with architects, engineers, and other project principals
    • Strengthened company's operations and profits through impressive project design and cost estimating, generating $60M+ in additional revenue within 1 year
    • Achieved company's 1st federal government project, obtaining $15M design-build per-engineered defense department building with site work at Gabreski Airport in Long Island, New York
    • Championed successful close-out of assisted living for seniors' project, facilitating release of $1M in retainage to company
    • Coordinated product installation and scheduled experienced crews to achieve project scopes of work.
    • Prepared material orders to complete projects on time and within budget.
    • Delivered comprehensive bid proposals for [Type] projects and gained client approval on costs.
    Construction Project Manager , 02/1999 to 02/2001
    Company Name – City , State
    • General contracting company purchased by Keyspan, large utility company, in 2000
    • Oversaw large crews for completion of self-performed site work, concrete, masonry, structural steel, carpentry, electric, plumbing, and HVAC
    • Communicated with and organized architects and engineers to resolve design and field issues
    • Directed 2 projects for State University Construction Fund valued at $20M, supervising 4 professional direct reports and interfacing effectively with state university representatives to facilitate meetings, payments, field issue resolution, quality controls, and schedule updates
    ",CONSTRUCTION 11637468," SENIOR LENDING OFFICER - VP EXECUTIVE OFFICER Summary As the Senior Lending Officer at a regional Community Bank in Upstate NY, my role and responsibilities were for that of the outbound sales growth of the Lending function of the bank. Over the past five years I have effectively grown each segment of the bank including Residential Mortgages, Consumer and Commercial lending. Each sub segment of the banks business has been given a new department manager to help execute the action steps for growth and planned operating efficiencies as a result of my planned new initiatives as suggested by being a part of the banks Executive Committee. Senior Commercial Lender with 25 years as a leader in the financial industry. Service-oriented with expertise in building a solid customer base. Highlights Small Business Development Leader. Product Line Expansion on both Residential Mortgage and Consumer Loan Platforms. Credit and Debt Management experience. Created a CRM platform with the banks BakerHill Commercial Software. Implemented new software systems with MortgageBot and DecisionPro. Effectively grew Commercial Loan balances 5-10% each of the past five years. Established a robust outbound calling plan for the banks sales force. Designed and implemented an Incentive Compensation Plan (ICP) for the sales force. Active member of local financing agency's Board of Directors (GSBDC and NYBDC) Experience Senior Lending Officer - VP Executive Officer 11/2009 to Current Company Name City , State Responsible for the Management and Development of six(6) Commercial Lending Officers whose roles and responsibilities include the development of new business within their assigned areas of responsibilities and portfolios. Achieved an average of $60,000.0 in new commercial lending originations over the last five years . C&I and CREM portfolio active balance growth for the bank to over $150,000.0 representing a 5% year/year growth rate. Responsible for the management and functionality of the banks Residential Mortgage Group including the groups 7 staff members. Responsible for the development and management of the Consumer Loan Manager. Commercial Lender - Regional Medical Liaison 10/2008 to 11/2009 Company Name City , State Responsible for the outbound sales and servicing activity of the Commercial Lending and Business Banking activity/function in the Syracuse region. Small business expert for this segment. Commercial TEAM Leader 04/1998 to 10/2008 Company Name City , State Responsible for the development and growth of five (5) Commercial Lenders whose responsibilities and goals included the management of existing Commercial relationship within the bank and the new business development in a holistic approach. Commercial Lending Officer - AVP 09/1994 to 04/1998 Company Name City , State Responsible for the daily management and monitoring of a $25,000.0 lending portfolio through ten (10) Bank branch offices covering three Western NY counties. Activities included the development of new and existing loan business as well as solicitation of retail, trust & investment and insurance business. Generated over $30,000.0 in new commercial originations during this period. Business Development/Commercial Lending Officer 09/1991 to 09/1994 Company Name City , State Responsible for the outbound sales and management of Business Banking Credits along with the cash management sales of related bank products. Also active in the preparation of case and credit analysis cases for the origination of bank assets. Advanced Staff Auditor 07/1988 to 08/1991 Company Name City , State Responsible for the complete and accurate completion of client job work-papers for a variety of industries including Municipal, Private, Real Estate, Manufacturing, Wholesale and Retail segments of the local business market. Related Federal and State Income Tax return preparation along with personal income tax return preparation were an additional critical component of all jobs performed. Staff Accounts Payable Clerk 06/1985 to 06/1988 Company Name City , State Responsible for the preparation and submission of timely and accurate payments of both the Coated and Medical Product vendor invoice: maintained accounts payable system and all raw material transactions for subsidiary plants in Alpena, MI;. Pittsburgh, PA and Buffalo, NY. Also processed monthly expense reports, air-travel invoices and performed special accounting projects as requested. Education Commercial Lending : Advanced Lending Certificate 1996 University of Buffalo City , State , USA Commercial Lending Academic Achievement Award BBA : Accounting 1988 Niagara University City , State , USA Coursework in General Accounting and its related fields High School Diploma : General Studies 1984 St. Joseph's Collegiate Institute City , State , USA General Studies Skills accounting, accounts payable, Banking, business development, cash management, Commercial Lending, communication skills, credit, credit analysis, CRM, client expense reports, finance, HR, insurance, Leadership, market management, new business development, Real Estate, Retail, sales, sales and management, Tax return preparation, WORD , EXCEL and PowerPoint knowledgeable. ","
    SENIOR LENDING OFFICER - VP EXECUTIVE OFFICER
    Summary

    As the Senior Lending Officer at a regional Community Bank in Upstate NY, my role and responsibilities were for that of the outbound sales growth of the Lending function of the bank. Over the past five years I have effectively grown each segment of the bank including Residential Mortgages, Consumer and Commercial lending. Each sub segment of the banks business has been given a new department manager to help execute the action steps for growth and planned operating efficiencies as a result of my planned new initiatives as suggested by being a part of the banks Executive Committee.


    Senior Commercial Lender with 25 years as a leader in the financial industry. Service-oriented with expertise in building a solid customer base.

    Highlights
    • Small Business Development Leader.
    • Product Line Expansion on both Residential Mortgage and Consumer Loan Platforms.
    • Credit and Debt Management experience.
    • Created a CRM platform with the banks BakerHill Commercial Software.
    • Implemented new software systems with MortgageBot and DecisionPro.
    • Effectively grew Commercial Loan balances 5-10% each of the past five years.
    • Established a robust outbound calling plan for the banks sales force.
    • Designed and implemented an Incentive Compensation Plan (ICP) for the sales force.
    • Active member of local financing agency's Board of Directors (GSBDC and NYBDC)
    Experience
    Senior Lending Officer - VP Executive Officer 11/2009 to Current Company Name City , State
    • Responsible for the Management and Development of six(6) Commercial Lending Officers whose roles and responsibilities include the development of new business within their assigned areas of responsibilities and portfolios.
    • Achieved an average of $60,000.0 in new commercial lending originations over the last five years .
    • C&I and CREM portfolio active balance growth for the bank to over $150,000.0 representing a 5% year/year growth rate.
    • Responsible for the management and functionality of the banks Residential Mortgage Group including the groups 7 staff members.
    • Responsible for the development and management of the Consumer Loan Manager.
    Commercial Lender - Regional Medical Liaison 10/2008 to 11/2009 Company Name City , State
    • Responsible for the outbound sales and servicing activity of the Commercial Lending and Business Banking activity/function in the Syracuse region.
    • Small business expert for this segment.
    Commercial TEAM Leader 04/1998 to 10/2008 Company Name City , State
    • Responsible for the development and growth of five (5) Commercial Lenders whose responsibilities and goals included the management of existing Commercial relationship within the bank and the new business development in a holistic approach.
    Commercial Lending Officer - AVP 09/1994 to 04/1998 Company Name City , State
    • Responsible for the daily management and monitoring of a $25,000.0 lending portfolio through ten (10) Bank branch offices covering three Western NY counties.
    • Activities included the development of new and existing loan business as well as solicitation of retail, trust & investment and insurance business.
    • Generated over $30,000.0 in new commercial originations during this period.
    Business Development/Commercial Lending Officer 09/1991 to 09/1994 Company Name City , State
    • Responsible for the outbound sales and management of Business Banking Credits along with the cash management sales of related bank products.
    • Also active in the preparation of case and credit analysis cases for the origination of bank assets.
    Advanced Staff Auditor 07/1988 to 08/1991 Company Name City , State
    • Responsible for the complete and accurate completion of client job work-papers for a variety of industries including Municipal, Private, Real Estate, Manufacturing, Wholesale and Retail segments of the local business market.
    • Related Federal and State Income Tax return preparation along with personal income tax return preparation were an additional critical component of all jobs performed.
    Staff Accounts Payable Clerk 06/1985 to 06/1988 Company Name City , State
    • Responsible for the preparation and submission of timely and accurate payments of both the Coated and Medical Product vendor invoice: maintained accounts payable system and all raw material transactions for subsidiary plants in Alpena, MI;. Pittsburgh, PA and Buffalo, NY.
    • Also processed monthly expense reports, air-travel invoices and performed special accounting projects as requested.
    Education
    Commercial Lending : Advanced Lending Certificate 1996 University of Buffalo City , State , USA

    Commercial Lending Academic Achievement Award
    BBA : Accounting 1988 Niagara University City , State , USA

    Coursework in General Accounting and its related fields
    High School Diploma : General Studies 1984 St. Joseph's Collegiate Institute City , State , USA

    General Studies
    Skills

    accounting, accounts payable, Banking, business development, cash management, Commercial Lending, communication skills, credit, credit analysis, CRM, client expense reports, finance, HR, insurance, Leadership, market management, new business development, Real Estate, Retail, sales, sales and management, Tax return preparation, WORD , EXCEL and PowerPoint knowledgeable.

    ",BANKING 25813953," BUSINESS DEVELOPMENT MANAGER Professional Summary High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Core Qualifications Operations management Complex problem solving Staff training Team building Supervision and training Costumer service Skilled negotiator Advertising Computer-savvy Social media marketing Event planning Purchasing Top sales performer Microsoft Outlook Microsoft Excel Microsoft PowerPoint Microsoft Office Microsoft Word Work Experience 08/2015 Business Development Manager Company Name － City , State Cold and warm called 75 new and existing accounts per day. Generated new accounts by implementing effective networking and content marketing strategies. Identified strategic partnerships and gathered market information to gain a competitive advantage. Contacted new and existing customers to discuss how specific products could meet their needs. Answered customer questions regarding products, prices and availability. Identified issues with existing marketing material to drive process improvements. Generated new sales opportunities through direct and telephone selling and emails. 03/2015 to 08/2015 Event manager Company Name － City , State Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties. Managed payroll and time and attendance systems. Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts. Collaborated with advertising and promotion managers to promote products and services. Prepared detailed marketing forecasts on a daily, weekly and quarterly basis. Worked effectively in a heavily cross-functional, fast paced environment. 06/2014 to 03/2015 Customer Service Call Center manager Company Name － City , State Successfully managed the activities of 12-18 team members in multiple locations. Created training manuals targeted at resolving even the most difficult customer issues. Monitored the daily activities of 2 customer support teams. Improved service quality and increased sales by developing a strong knowledge of company's products and services. Addressed negative customer feedback immediately. Effectively communicated with team members to maintain clearly defined expectations. Resolved customer questions, issues and complaints. 04/2014 to 06/2014 Costumer service representative / Call Center Company Name － City , State Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Built customer loyalty by placing follow-up calls for customers who reported product issues. Properly directed inbound calls in phone queues to improve call flow. Education and Training 2012 High School Diploma Mesa High School － City , State , United States 4.0 Finished top in my class. Skills advertising, competitive, content, contracts, customer satisfaction, customer service, customer support, fashion, fast, functional, marketing strategies, marketing, market, marketing material, networking, payroll, progress, promotion, quality, selling, sales, script, strategic, telephone, phone, training manuals ","
    BUSINESS DEVELOPMENT MANAGER
    Professional Summary
    High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Core Qualifications Operations management Complex problem solving Staff training Team building Supervision and training Costumer service Skilled negotiator Advertising Computer-savvy Social media marketing Event planning Purchasing Top sales performer Microsoft Outlook Microsoft Excel Microsoft PowerPoint Microsoft Office Microsoft Word
    Work Experience
    08/2015
    Business Development Manager Company Name － City , State
    • Cold and warm called 75 new and existing accounts per day.
    • Generated new accounts by implementing effective networking and content marketing strategies.
    • Identified strategic partnerships and gathered market information to gain a competitive advantage.
    • Contacted new and existing customers to discuss how specific products could meet their needs.
    • Answered customer questions regarding products, prices and availability.
    • Identified issues with existing marketing material to drive process improvements.
    • Generated new sales opportunities through direct and telephone selling and emails.
    03/2015 to 08/2015
    Event manager Company Name － City , State
    • Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties.
    • Managed payroll and time and attendance systems.
    • Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts.
    • Collaborated with advertising and promotion managers to promote products and services.
    • Prepared detailed marketing forecasts on a daily, weekly and quarterly basis.
    • Worked effectively in a heavily cross-functional, fast paced environment.
    06/2014 to 03/2015
    Customer Service Call Center manager Company Name － City , State
    • Successfully managed the activities of 12-18 team members in multiple locations.
    • Created training manuals targeted at resolving even the most difficult customer issues.
    • Monitored the daily activities of 2 customer support teams.
    • Improved service quality and increased sales by developing a strong knowledge of company's products and services.
    • Addressed negative customer feedback immediately.
    • Effectively communicated with team members to maintain clearly defined expectations.
    • Resolved customer questions, issues and complaints.
    04/2014 to 06/2014
    Costumer service representative / Call Center Company Name － City , State
    • Collected customer feedback and made process changes to exceed customer satisfaction goals.
    • Provided accurate and appropriate information in response to customer inquiries.
    • Demonstrated mastery of customer service call script within specified timeframes.
    • Addressed customer service inquiries in a timely and accurate fashion.
    • Built customer loyalty by placing follow-up calls for customers who reported product issues.
    • Properly directed inbound calls in phone queues to improve call flow.
    Education and Training
    2012
    High School Diploma Mesa High School － City , State , United States 4.0 Finished top in my class.
    Skills
    advertising, competitive, content, contracts, customer satisfaction, customer service, customer support, fashion, fast, functional, marketing strategies, marketing, market, marketing material, networking, payroll, progress, promotion, quality, selling, sales, script, strategic, telephone, phone, training manuals
    ",BUSINESS-DEVELOPMENT 16332293," AUTOMOBILE SERVICE MANAGER Summary Attentive Automobile Service Manager with comprehensive knowledge of the automobile industry. Adept at providing an optimal level of customer support that includes speedy resolutions to customer service issues. Specialize in managing an able staff to meet customer expectations. Experience 05/2013 to Current Automobile Service Manager Company Name － City , State Ensured that warranty specifications were upheld when work was performed Managed vehicle repair requests and regular service appointments Maintained inventory of replacement parts and prepared purchase orders Prepared shop displays of auto parts Inspected vehicle repairs Provided regular employee evaluations Ensured compliance with shop standards. 06/2011 to 05/2013 Automobile Service Manager Company Name － City , State Clearly defined employee responsibilities and tracked performance. Assisted with initial diagnostics and supervised vehicle work. Ensured that customer and employee areas were kept clean and organized. Managed service requests and prepared a database listing such requests. Ensured timely completion of vehicle services. Coordinated with sales team to prepare marketing strategies. Education and Training 2011 Bachelor's Degree : Automotive Technology University of California － City , State Automotive Technology 2014 Associate's Degree : Business Management University of California － City , State Business Management Want more? Check out our other examples. See More Examples Skills vehicle repairs, database, inventory, marketing strategies, sales ","
    AUTOMOBILE SERVICE MANAGER
    Summary
    Attentive Automobile Service Manager with comprehensive knowledge of the automobile industry. Adept at providing an optimal level of customer support that includes speedy resolutions to customer service issues. Specialize in managing an able staff to meet customer expectations.
    Experience
    05/2013 to Current
    Automobile Service Manager Company Name － City , State
    • Ensured that warranty specifications were upheld when work was performed Managed vehicle repair requests and regular service appointments Maintained inventory of replacement parts and prepared purchase orders Prepared shop displays of auto parts Inspected vehicle repairs Provided regular employee evaluations Ensured compliance with shop standards.
    06/2011 to 05/2013
    Automobile Service Manager Company Name － City , State
    • Clearly defined employee responsibilities and tracked performance.
    • Assisted with initial diagnostics and supervised vehicle work.
    • Ensured that customer and employee areas were kept clean and organized.
    • Managed service requests and prepared a database listing such requests.
    • Ensured timely completion of vehicle services.
    • Coordinated with sales team to prepare marketing strategies.
    Education and Training
    2011
    Bachelor's Degree : Automotive Technology University of California － City , State Automotive Technology
    2014
    Associate's Degree : Business Management University of California － City , State Business Management Want more? Check out our other examples. See More Examples
    Skills
    vehicle repairs, database, inventory, marketing strategies, sales
    ",AUTOMOBILE 96761538," KIDS CLUB ATTENDANT Summary Reliable and friendly Customer Service and Sales Associate  who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying experience. Objective Seeking part-time/full-time position as a budtender where I can utilize my customer service skills and extensive knowledge in medical marijuana to building long lasting relationships with patients and community members. Skills Vast knowledge of strains and their affects Trimming experience Professional, friendly and clean Careful and active listener Cash handling and POS system knowledge Microsoft Word literate Customer service oriented Experience 07/2016 to 10/2016 Kids Club Attendant Company Name － City , State Supervise activities of all assigned children in the Kid's Club area and ensures child remains in designated area. Responsible for general cleaning duties in Kids Club including disinfecting toys. Report all member complaints to Kid's Club Supervisor or Operations Manager. 04/2016 to 10/2016 Service Representative Company Name － City , State Greet all incoming members and guests and ensure all check in procedures are followed. Operate POS system and ensure open/close/break procedures are followed. Promote and sell merchandise. 07/2015 to 04/2016 Retail Sales Associate Company Name － City , State Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Replenished floor stock and processed shipments to ensure product availability for customers. 09/2010 to 05/2011 Kindergarten Teachers Assistant Company Name － City , State Education 2015 Africana Studies University of Arizona － City , State , USA Attended August 2014 - May 2016. 2018 Kineciology and Wellness Pasadena City College － City , State , USA Attending August 2016- Present Certifications Medical Marijuana Recommendation Valid Additional Information Trimming experience  ","
    KIDS CLUB ATTENDANT
    Summary
    Reliable and friendly Customer Service and Sales Associate  who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying experience.
    Objective
    Seeking part-time/full-time position as a budtender where I can utilize my customer service skills and extensive knowledge in medical marijuana to building long lasting relationships with patients and community members.
    Skills
    • Vast knowledge of strains and their affects
    • Trimming experience
    • Professional, friendly and clean
    • Careful and active listener
    • Cash handling and POS system knowledge
    • Microsoft Word literate
    • Customer service oriented
    Experience
    07/2016 to 10/2016
    Kids Club Attendant Company Name － City , State Supervise activities of all assigned children in the Kid's Club area and ensures child remains in designated area. Responsible for general cleaning duties in Kids Club including disinfecting toys. Report all member complaints to Kid's Club Supervisor or Operations Manager.
    04/2016 to 10/2016
    Service Representative Company Name － City , State Greet all incoming members and guests and ensure all check in procedures are followed. Operate POS system and ensure open/close/break procedures are followed. Promote and sell merchandise.
    07/2015 to 04/2016
    Retail Sales Associate Company Name － City , State Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Replenished floor stock and processed shipments to ensure product availability for customers.
    09/2010 to 05/2011
    Kindergarten Teachers Assistant Company Name － City , State
    Education
    2015
    Africana Studies University of Arizona － City , State , USA Attended August 2014 - May 2016.
    2018
    Kineciology and Wellness Pasadena City College － City , State , USA Attending August 2016- Present
    Certifications
    Medical Marijuana Recommendation
    • Valid
    Additional Information
    Trimming experience 
    ",FITNESS 91591026," EXECUTIVE CHEF Professional Summary To join an organization that will allow me to apply my experience and knowledge. Skills Work History Executive Chef , 01/2008 to Current Company Name – City , State Prepare daily meal preparation for 500 & 4000 man ""Work Force Camps"" in remote locations with 4 daily meals and transportable lunches. Provision & Prepare meals for Commercial Fishing crews of 250 Individuals. Develop and cost menu items for targeted food cost. Establish & maintain purveyor relationships. Negotiate property, equipment leases and sales. Oversee Food & Beverage operations for multiple site locations to include administration of weekly purchasing budget. Establish par/prep standards, i.e. FIFO, label and dating foods. Perform/Train staff in all ""line"" positions & FOH/BOH functions as required. Interview, hire, train & review employees as necessary. Maintain consistent interviewing and hiring practices. Develop and create all banquet/catering menus. Plan all private and special events. Maintain consistent HACCP, Serve-Safe and Alcohol Service standards and relative documentation wherever required. Direct Supervision of 25-50 Employees. Oversee all Retail operations. Recipe Design/Menu Engineering. Manage procurement & Logistics for all outlets Retail & Hospitality Maintain High level of Customer Service Business Plan Development Location Evaluation Management Services Menu Design & Layout Restaurant & Brewery Design Equipment Purchasing Design Consultation Restaurant Systems and Policies Author employee standards manual. Create and facilitate all staff training manuals and related position testing. Budgeting & Financial Controls Develop/implement all marketing & advertising strategies. Analyze and implement necessary changes to improve guest service or staff efficiency. Sales Floor Merchandising/Planograms. Recipe Development/Menu Engineering. Operations , 01/1997 to 01/2000 Company Name – City , State Corporate Menu Development, Costing, and Procurement/Logistics for Remote Camps Contract Negotiations for Food Brokerage and Shipping. Planning and preparing daily meals for passengers and crew. Vendor Relationships and price negotiations. Solid relationships with Culinary Unions. Responsible for safe and organized operation of galley. Organized and planned galley tours for onboard passengers. Positive and consistent interaction with passengers. Serve-Safe CFPM, HACCP USDA/FDA, Alaska, Washington, Oregon Certified Food Handler. Budget forecasting for all individual restaurant entities to include food, labor and beverage and diverse costs based upon specific operations. Operational adherence for Franchisee of 2 QSR and other Fast Food operations to include corporate oversight of Food, Labor and Controllable Costs. QSR 18-21% Full Service 30-32% & Overall labor costs) Responsible for ordering & inventory control. Oversee complete Food & Beverage Operations of multiple full service restaurants. Manage the production of 175-400 covers nightly with 5-8m in annual sales. Supervision of 475 Seasonal & Fulltime Staff with multiple locations. Training all FOH to include Wine & Beverage service and relative food pairings. Training of all BOH to include Food Handling, Safe Practices, FIFO and Kitchen Systems and recipe/plating adherence. Recipe Design/Menu Engineering Corporate Chef Of 10 Vessel Organization SALES/MARKETING Sales, Merchandising and delivery of high quality varietal wines, foods and beverages. Customer Service Training for Sales Staff Overall vineyard management of 37 acres. Product Sales Forecasting and Ordering Trends. Sales Staff Training & Merchandising. Develop Strategic Sales and Marketing Plan. Co-host weekly radio show. Responsible for performance reviews of all Sales & Culinary Staff. Oversee Weekly Sales Meetings & Supervision of 15 Sales Staff. Store Set/Re-Set According To Plan-O-Gram. Implement and Develop Key Performance indicators for all staff, both Sales and Culinary Divisions. Create & Develop Sales Incentive Programs Primary Organizer for Community & Catering/Banquet Events. Implement Bi-Annual Sales Retreats. Route Sales. The above listed experience was the parent company of Food Service Associates)Castile Trucking, The Shanghai Café, Tai-Tung, Four-Seas, Alaska Sightseeing Cruise West, Chili's of Westminster, Wendy's Of The Rockies, The Gallery Restaurant & Lounge (2 Locations) The Quality Hotel Tacoma Dome, Crown Pacific Inn, Ernst Home Centers , Paul's Grocery, Mt Baker Vineyards & The Hungry Halibut Restaurant & Lounge. 01/1986 to 01/2008 Education M.S : Hospitality Management , Wing Luke University, Shanghai Province, Peoples Republic of China - Hospitality Management B.P.S : Culinary Management , Culinary Management Accomplishments U.S. Naval Culinary Training, USNTC, San Diego, Ca. USS Esteem MSO-438, Member of US. Naval Culinary Team 1977-1980 Internship-Victor Rossellini, Owner, Rossellini's 410, Seattle, Washington Internship-Trotter's Restaurant, Chicago, Illinois LICENSES/AFFILIATIONS American Culinary Federation # 234185 C.E.C. SERVE SAFE #7361161, HACCP, USDA/FDA, Alaska, Washington and Oregon Food Handler's Card TIPS/TAMS Certification, National Restaurant Assoc, Pro-Start Mentor/Coach NSTC Certification, First-Aid, CPR & AED, TWIC, FAA Security Clearance and Merchant Mariner's Documents- United States Coast Guard. Skills advertising, Budgeting, Budget, Bi, Business Plan Development, Consultation, Contract Negotiations, Customer Service, Customer Service Training, delivery, documentation, special events, Fast, Financial, forecasting, hiring, inventory control, Layout, Logistics, Marketing Plan, marketing, Meetings, Merchandising, negotiations, Organizer, performance reviews, Policies, Procurement, Purchasing, Quality, radio, Retail, SALES, Sales Forecasting, Shipping, Staff Training, Strategic, Supervision, Author ","
    EXECUTIVE CHEF
    Professional Summary
    To join an organization that will allow me to apply my experience and knowledge.
    Skills
    Work History
    Executive Chef , 01/2008 to Current
    Company Name – City , State
    • Prepare daily meal preparation for 500 & 4000 man ""Work Force Camps"" in remote locations with 4 daily meals and transportable lunches.
    • Provision & Prepare meals for Commercial Fishing crews of 250 Individuals.
    • Develop and cost menu items for targeted food cost.
    • Establish & maintain purveyor relationships.
    • Negotiate property, equipment leases and sales.
    • Oversee Food & Beverage operations for multiple site locations to include administration of weekly purchasing budget.
    • Establish par/prep standards, i.e.
    • FIFO, label and dating foods.
    • Perform/Train staff in all ""line"" positions & FOH/BOH functions as required.
    • Interview, hire, train & review employees as necessary.
    • Maintain consistent interviewing and hiring practices.
    • Develop and create all banquet/catering menus.
    • Plan all private and special events.
    • Maintain consistent HACCP, Serve-Safe and Alcohol Service standards and relative documentation wherever required.
    • Direct Supervision of 25-50 Employees.
    • Oversee all Retail operations.
    • Recipe Design/Menu Engineering.
    • Manage procurement & Logistics for all outlets Retail & Hospitality Maintain High level of Customer Service Business Plan Development Location Evaluation Management Services Menu Design & Layout Restaurant & Brewery Design Equipment Purchasing Design Consultation Restaurant Systems and Policies Author employee standards manual.
    • Create and facilitate all staff training manuals and related position testing.
    • Budgeting & Financial Controls Develop/implement all marketing & advertising strategies.
    • Analyze and implement necessary changes to improve guest service or staff efficiency.
    • Sales Floor Merchandising/Planograms.
    • Recipe Development/Menu Engineering.
    Operations , 01/1997 to 01/2000
    Company Name – City , State
    • Corporate Menu Development, Costing, and Procurement/Logistics for Remote Camps Contract Negotiations for Food Brokerage and Shipping.
    • Planning and preparing daily meals for passengers and crew.
    • Vendor Relationships and price negotiations.
    • Solid relationships with Culinary Unions.
    • Responsible for safe and organized operation of galley.
    • Organized and planned galley tours for onboard passengers.
    • Positive and consistent interaction with passengers.
    • Serve-Safe CFPM, HACCP USDA/FDA, Alaska, Washington, Oregon Certified Food Handler.
    • Budget forecasting for all individual restaurant entities to include food, labor and beverage and diverse costs based upon specific operations.
    • Operational adherence for Franchisee of 2 QSR and other Fast Food operations to include corporate oversight of Food, Labor and Controllable Costs.
    • QSR 18-21% Full Service 30-32% & Overall labor costs) Responsible for ordering & inventory control.
    • Oversee complete Food & Beverage Operations of multiple full service restaurants.
    • Manage the production of 175-400 covers nightly with 5-8m in annual sales.
    • Supervision of 475 Seasonal & Fulltime Staff with multiple locations.
    • Training all FOH to include Wine & Beverage service and relative food pairings.
    • Training of all BOH to include Food Handling, Safe Practices, FIFO and Kitchen Systems and recipe/plating adherence.
    • Recipe Design/Menu Engineering Corporate Chef Of 10 Vessel Organization SALES/MARKETING Sales, Merchandising and delivery of high quality varietal wines, foods and beverages.
    • Customer Service Training for Sales Staff Overall vineyard management of 37 acres.
    • Product Sales Forecasting and Ordering Trends.
    • Sales Staff Training & Merchandising.
    • Develop Strategic Sales and Marketing Plan.
    • Co-host weekly radio show.
    • Responsible for performance reviews of all Sales & Culinary Staff.
    • Oversee Weekly Sales Meetings & Supervision of 15 Sales Staff.
    • Store Set/Re-Set According To Plan-O-Gram.
    • Implement and Develop Key Performance indicators for all staff, both Sales and Culinary Divisions.
    • Create & Develop Sales Incentive Programs Primary Organizer for Community & Catering/Banquet Events.
    • Implement Bi-Annual Sales Retreats.
    • Route Sales.
    • The above listed experience was the parent company of Food Service Associates)Castile Trucking, The Shanghai Café, Tai-Tung, Four-Seas, Alaska Sightseeing Cruise West, Chili's of Westminster, Wendy's Of The Rockies, The Gallery Restaurant & Lounge (2 Locations) The Quality Hotel Tacoma Dome, Crown Pacific Inn, Ernst Home Centers , Paul's Grocery, Mt Baker Vineyards & The Hungry Halibut Restaurant & Lounge.
    01/1986 to 01/2008
    Education
    M.S : Hospitality Management , Wing Luke University, Shanghai Province, Peoples Republic of China -
    Hospitality Management
    B.P.S : Culinary Management , Culinary Management
    Accomplishments
    • U.S.
    • Naval Culinary Training, USNTC, San Diego, Ca.
    • USS Esteem MSO-438, Member of US.
    • Naval Culinary Team 1977-1980 Internship-Victor Rossellini, Owner, Rossellini's 410, Seattle, Washington Internship-Trotter's Restaurant, Chicago, Illinois LICENSES/AFFILIATIONS American Culinary Federation # 234185 C.E.C.
    • SERVE SAFE #7361161, HACCP, USDA/FDA, Alaska, Washington and Oregon Food Handler's Card TIPS/TAMS Certification, National Restaurant Assoc, Pro-Start Mentor/Coach NSTC Certification, First-Aid, CPR & AED, TWIC, FAA Security Clearance and Merchant Mariner's Documents- United States Coast Guard.
    Skills
    advertising, Budgeting, Budget, Bi, Business Plan Development, Consultation, Contract Negotiations, Customer Service, Customer Service Training, delivery, documentation, special events, Fast, Financial, forecasting, hiring, inventory control, Layout, Logistics, Marketing Plan, marketing, Meetings, Merchandising, negotiations, Organizer, performance reviews, Policies, Procurement, Purchasing, Quality, radio, Retail, SALES, Sales Forecasting, Shipping, Staff Training, Strategic, Supervision, Author
    ",CHEF 39805617," EQUIPMENT OPERATOR AND FITNESS LEADER Professional Summary Certified nurse assistant/home health aide Highly motivated honorable veteran seeking to transition into healthcare as a Nursing Assistant initially and Registered Nurse ultimately. Accomplished equipment operator outfitted with 5 years of comprehensive expertise and achievements in operations, fitness management, process improvement, and superb trainer. Adept in program and project management complemented with fitness acumen across diverse cultures and economies. Established record of reliability and creating positive rapport with clients, staff, and family. Extremely effective in demanding and fast-paced environments with proven patience and compassion for work and personnel. Core Competencies Problem Solving and Decision Making Risk Management and Assessment Extensive Leadership Experience Interpersonal Awareness and Relations Security Clearance Computer Competency Flexibility Client Service Professional Experience Equipment Operator and Fitness Leader January 2013 to Current Company Name － City , State Effectively trained 30 members on equipment operations that led members to obtaining licenses for HMMWV, 11K-12K forklift, MTVR Cargo, MTVR Dump, and 40 passenger bus. Efforts resulted in the command's mission to support 4 projects. Hand selected to perform monthly serialized inspections of 175 M9 pistols, 420 M16 assault rifles, 3 AT4's and 12 MK19's. Thorough attention to detail resulted in zero discrepancies for the command's annual inspection. As crewmember for runway project, loaded and placed 55 gabion baskets and mixed 75 bags of chemical additive to the pulverized soil which provided proper erosion protection. Additionally, loaded, transported, and dumped 14 tons of scrap metal and 200 cubic yards of top soil which enabled 2 primary project operations to stay on task. Always reaching for highest level of growth and development through education and community involvement. Completed Associate Degree in General studies, Certified Nurse Assistant, and Home Health Aide in between training and competing in 2 half marathons. In addition, volunteered for Special Olympics relay, Breast Cancer Awareness 5K, Walk for Alzheimer's, Sexual Assault Awareness relay, and helped raise $2400.00 in carwash donations on behalf of the Navy. Equipment Operator, Fitness Leader January 2010 to January 2013 Company Name Administration and Management Lead operator for utilities branch water distribution system repairs. Worked extended hours to restore water service and fire-fighting capabilities during the repair of two water breaks and the replacement of 5 fire hydrants. Flawlessly operated a grader, backhoe, roller, and mud hog for 34 hours removing 11,250 square foot of spoilage and channeled over 4,000 gallons of storm runoff to prevent base flooding. As Base Support Vehicles and Equipment Operator fitness leader, personally developed and led fitness programs tailored to members on limited duty. These efforts increased overall fitness participation while reducing limited duty personnel 90%. Displayed unsurpassed skills in directing creatively designed fitness classes to 33 members that increased physical readiness 97%. Expertly applied problem solving skills to a multitude of issues presented by various customers relating to Base Support Vehicles and Equipment Operator Dispatch, making sure customer needs were addressed in a timely manner and all tasks were completed within restrictive deadlines. Effectively managed accountability and serviceability of 365 pieces of support equipment and coordinated a prompt schedule with 58 customers, supporting 25 different Naval Air Station commands. Provided 600 hours of on-the-job training ensuring minimal equipment down time due to improper use, allowing members to earn a new critical skill set and providing a better trained work-force. Merchandiser Costco January 2008 to January 2010 City , State Stocked, straightened, shrink-wrapped, and labeled merchandise for sale in the warehouse while following standard merchandise standards and precautions keeping sales floor clear of debris and empty pallets. Assembled and constructed 100+ display models and safely secured them for public showing. Enhanced seasonal sales by creatively organizing merchandise that intrigued customers to explore the product and encouraged customers to purchase the product. Provided prompt and courteous customer service to members, employees, and suppliers. Helped members to load merchandise into their carts/vehicles, directed members to merchandise, and relayed proper knowledge of merchandise to customers and employees. Education and Training Bachelor's Degree : Nursing , 2018 California State University Stanislaus － City , State Nursing Associate's Degree : General Studies , 2014 University of Maryland University － City , State General Studies Licensed Vocational Nurse Anticipated Certified Nurse Assistant : 2014 NCP College of Nursing － City , State U.S. Navy Certified Fitness Leader Completed 2013 Naval Air Station - Sicily, IT U.S. Navy Certified Operational Fitness and Fueling Series Completed 2011 Naval Air Station - Sicily, IT U.S. Navy Certified Mission Nutrition Completed 2011 Naval Air Station - Sicily, IT U.S. Navy Hazardous Material/Waste Training Completed 2012 Naval Air Station - Sicily, IT U.S. Navy Expeditionary Combat Skills Course Completed 2013 Center For Security Forces - Gulfport, MS U.S. Navy Certified Equipment Operator : Home Health Aide Completed , 2014 Ventura Training Institute － City , State Home Health Aide Completed Equipment Operator School － City , State Skills attention to detail, backhoe, customer service, directing, forklift, 97, Navy, Naval, organizing, personnel, problem solving skills, repairs, sales, utilities Additional Information Awards and honors Navy and Marine Corps Achievement Medal 2013 Good Conduct Medal 2013 National Defense Medal 2010 North Atlantic Treaty Organization Medal - ""Unified Protector"" 2012 Global War on Terrorism Medal 2012 Meritorious Unit Commendation 2012 Blue Jacket of the Quarter 2012 Letter of Commendation from Commanding Officer 2012 Letter of Appreciation from Commanding Officer 2012 Letter of Appreciation from Security Officer 2011 ","
    EQUIPMENT OPERATOR AND FITNESS LEADER
    Professional Summary
    Certified nurse assistant/home health aide Highly motivated honorable veteran seeking to transition into healthcare as a Nursing Assistant initially and Registered Nurse ultimately. Accomplished equipment operator outfitted with 5 years of comprehensive expertise and achievements in operations, fitness management, process improvement, and superb trainer. Adept in program and project management complemented with fitness acumen across diverse cultures and economies. Established record of reliability and creating positive rapport with clients, staff, and family. Extremely effective in demanding and fast-paced environments with proven patience and compassion for work and personnel. Core Competencies Problem Solving and Decision Making Risk Management and Assessment Extensive Leadership Experience Interpersonal Awareness and Relations Security Clearance Computer Competency Flexibility Client Service
    Professional Experience
    Equipment Operator and Fitness Leader
    January 2013 to Current     Company Name － City , State
    • Effectively trained 30 members on equipment operations that led members to obtaining licenses for HMMWV, 11K-12K forklift, MTVR Cargo, MTVR Dump, and 40 passenger bus.
    • Efforts resulted in the command's mission to support 4 projects.
    • Hand selected to perform monthly serialized inspections of 175 M9 pistols, 420 M16 assault rifles, 3 AT4's and 12 MK19's.
    • Thorough attention to detail resulted in zero discrepancies for the command's annual inspection.
    • As crewmember for runway project, loaded and placed 55 gabion baskets and mixed 75 bags of chemical additive to the pulverized soil which provided proper erosion protection.
    • Additionally, loaded, transported, and dumped 14 tons of scrap metal and 200 cubic yards of top soil which enabled 2 primary project operations to stay on task.
    • Always reaching for highest level of growth and development through education and community involvement.
    • Completed Associate Degree in General studies, Certified Nurse Assistant, and Home Health Aide in between training and competing in 2 half marathons.
    • In addition, volunteered for Special Olympics relay, Breast Cancer Awareness 5K, Walk for Alzheimer's, Sexual Assault Awareness relay, and helped raise $2400.00 in carwash donations on behalf of the Navy.
    Equipment Operator, Fitness Leader
    January 2010 to January 2013     Company Name
    • Administration and Management Lead operator for utilities branch water distribution system repairs.
    • Worked extended hours to restore water service and fire-fighting capabilities during the repair of two water breaks and the replacement of 5 fire hydrants.
    • Flawlessly operated a grader, backhoe, roller, and mud hog for 34 hours removing 11,250 square foot of spoilage and channeled over 4,000 gallons of storm runoff to prevent base flooding.
    • As Base Support Vehicles and Equipment Operator fitness leader, personally developed and led fitness programs tailored to members on limited duty.
    • These efforts increased overall fitness participation while reducing limited duty personnel 90%.
    • Displayed unsurpassed skills in directing creatively designed fitness classes to 33 members that increased physical readiness 97%.
    • Expertly applied problem solving skills to a multitude of issues presented by various customers relating to Base Support Vehicles and Equipment Operator Dispatch, making sure customer needs were addressed in a timely manner and all tasks were completed within restrictive deadlines.
    • Effectively managed accountability and serviceability of 365 pieces of support equipment and coordinated a prompt schedule with 58 customers, supporting 25 different Naval Air Station commands.
    • Provided 600 hours of on-the-job training ensuring minimal equipment down time due to improper use, allowing members to earn a new critical skill set and providing a better trained work-force.
    Merchandiser Costco
    January 2008 to January 2010     City , State
    • Stocked, straightened, shrink-wrapped, and labeled merchandise for sale in the warehouse while following standard merchandise standards and precautions keeping sales floor clear of debris and empty pallets.
    • Assembled and constructed 100+ display models and safely secured them for public showing.
    • Enhanced seasonal sales by creatively organizing merchandise that intrigued customers to explore the product and encouraged customers to purchase the product.
    • Provided prompt and courteous customer service to members, employees, and suppliers.
    • Helped members to load merchandise into their carts/vehicles, directed members to merchandise, and relayed proper knowledge of merchandise to customers and employees.
    Education and Training
    Bachelor's Degree : Nursing , 2018 California State University Stanislaus － City , State Nursing
    Associate's Degree : General Studies , 2014 University of Maryland University － City , State General Studies Licensed Vocational Nurse Anticipated
    Certified Nurse Assistant : 2014 NCP College of Nursing － City , State
    U.S. Navy Certified Fitness Leader Completed 2013 Naval Air Station - Sicily, IT U.S. Navy Certified Operational Fitness and Fueling Series Completed 2011 Naval Air Station - Sicily, IT U.S. Navy Certified Mission Nutrition Completed 2011 Naval Air Station - Sicily, IT U.S. Navy Hazardous Material/Waste Training Completed 2012 Naval Air Station - Sicily, IT U.S. Navy Expeditionary Combat Skills Course Completed 2013 Center For Security Forces - Gulfport, MS U.S. Navy Certified Equipment Operator : Home Health Aide Completed , 2014 Ventura Training Institute － City , State Home Health Aide Completed
    Equipment Operator School － City , State
    Skills
    attention to detail, backhoe, customer service, directing, forklift, 97, Navy, Naval, organizing, personnel, problem solving skills, repairs, sales, utilities
    Additional Information
    • Awards and honors Navy and Marine Corps Achievement Medal 2013 Good Conduct Medal 2013 National Defense Medal 2010 North Atlantic Treaty Organization Medal - ""Unified Protector"" 2012 Global War on Terrorism Medal 2012 Meritorious Unit Commendation 2012 Blue Jacket of the Quarter 2012 Letter of Commendation from Commanding Officer 2012 Letter of Appreciation from Commanding Officer 2012 Letter of Appreciation from Security Officer 2011
    ",FITNESS 25839123," SALES ASSOCIATE Summary Motivated student seeking entry-level position. Friendly, outgoing and energetic team player with hard-working and driven nature. Experience 01/2016 Sales Associate Company Name － City , State Provided high-quality customer service to optimize customer purchasing and payment process. Initiated inventory control measures to sustain stock levels, and helped to order new inventories. Educated customers on available product options to meet and exceed customer service experience. Investigated and resolved customer complaints or issues to strengthen store reputation and grow customer retention. 01/2014 to 01/2015 Cafe Attendant Company Name － City , State Maintained high standards of customer service during high-volume, fast-paced operations. Consistently provided friendly guest service and heartfelt hospitality. Promptly and empathetically handled guest concerns and complaints. Demonstrated integrity and honesty while interacting with guests, team members and managers. Greeted customers and provided excellent customer service. 01/2013 to 01/2014 Food Prep Company Name － City , State Responsible for the production and plating of desserts. Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock. Helped with preparation, set-up, and service for catering events. Spoke with patrons to ensure satisfaction with food and service. Prepared food items. Education 2016 High School Diploma Manchester Central High School － City , State Sociology and Justice Studies University of New Hampshire － City , State Sociology and Justice Studies Skills Great communication skills, excellent customer service, customer service experience, Customer service, fast, focus, inventory control, Multi-tasking, purchasing, quality ","
    SALES ASSOCIATE
    Summary
    Motivated student seeking entry-level position. Friendly, outgoing and energetic team player with hard-working and driven nature.
    Experience
    01/2016
    Sales Associate Company Name － City , State
    • Provided high-quality customer service to optimize customer purchasing and payment process.
    • Initiated inventory control measures to sustain stock levels, and helped to order new inventories.
    • Educated customers on available product options to meet and exceed customer service experience.
    • Investigated and resolved customer complaints or issues to strengthen store reputation and grow customer retention.
    01/2014 to 01/2015
    Cafe Attendant Company Name － City , State
    • Maintained high standards of customer service during high-volume, fast-paced operations.
    • Consistently provided friendly guest service and heartfelt hospitality.
    • Promptly and empathetically handled guest concerns and complaints.
    • Demonstrated integrity and honesty while interacting with guests, team members and managers.
    • Greeted customers and provided excellent customer service.
    01/2013 to 01/2014
    Food Prep Company Name － City , State
    • Responsible for the production and plating of desserts.
    • Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
    • Helped with preparation, set-up, and service for catering events.
    • Spoke with patrons to ensure satisfaction with food and service.
    • Prepared food items.
    Education
    2016
    High School Diploma Manchester Central High School － City , State
    Sociology and Justice Studies University of New Hampshire － City , State Sociology and Justice Studies
    Skills
    Great communication skills, excellent customer service, customer service experience, Customer service, fast, focus, inventory control, Multi-tasking, purchasing, quality
    ",SALES 16449694," FINANCIAL TECHNICIAN Summary Diligent and driven Financial Technician who has achieved success in a variety of roles with increasing levels of responsibility. An effective communicator and team-builder with strong analytical, management and organizational skills. Highlights Fiscal budgeting knowledge Analytical Effective time management Inspiring team leader People-oriented Safety-oriented Production scheduling HAZMAT training Strong communication skills Accounting operations professional Natural leader Exceptional problem solver Customer-service focused Flexible Reliable Accomplishments   Accounting Skills   Operated computers programmed with accounting software to record, store, and analyze information. Auditing   Extensive experience with Financial Statements audits, reviews, compilations and audits for Governmental organizations. Accounting Skills   Operated computers programmed with accounting software to record, store, and analyze information. Training   Responsible for providing vision and guidance to a group of 8 employees, training them on sufficient project plans and procedures. Supervision Trained civil service workers to perform general warehouse duties to Trident Refit Facility standards. Experience Financial Technician 05/2010 to Current Company Name City , State Verified and reconciled budget accounts for 8 various class submarines totaling over 20 million dollars annually. Reviewed and updated daily, and monthly BOR (Budget Operating Report), and OPTAR (Operating Target Report). Perform weekly safety training and maintain a safe working environment for 8 personnel during normal working hours. Ensure all obligated expenditures are in agreement with the monthly financial, and unfilled order listings. Utilize the following Navy accounting systems; Standard Account Systems, Fleet (STARS FL), Submarine and Logistics Data Base (SLDB), One-touch, WEB LIPS, VLIPS, ERP. Material Handler 10/2006 to 05/2010 Company Name City , State Performed various duties that involved analytical or managerial work associated with receiving, handling, maintaining and controlling material. Controlled the combination to the walk in vault were Classified Material is kept until properly turned over to the appropriate personnel. Handled and stored the following material: Level 1/Sub-Safe Material, Naval Reactor Plant components, Strategic Weapons Systems material, Trident planned Equipment Replacement (TRIPER), Depot level Repairable (DLR). Properly training new employees on the safe use of MHE (Material Handling Equipment) while offloading trailers trucks, flatbed trucks. Storekeeper First Class 02/2003 to 10/2006 Company Name City , State Review and place emphasis on various management reports and computer files for identification and correction of errors/exception codes; make judgmental decisions on the analysis of each issue involved; choose a course of action to resolve, correct, and update Submarine Logistic Database (SLDB) information. Work independent, communicate and liaison with Inventory Control Point, Defense Logistics Agencies, General Service Administration, Fleet Industrial Supply Centers, other government and commercial agencies as well as the global submarine community. Worked as Boat Monitor for 2 Trident Submarines. Job also consisted of performing requisitions boat drops, monitoring submarine requisitions, updating current status and completion data. Order and tracking high priority requirement for timely completion of submarine refit and emergent repair period. Interpret and apply instructions and related data, i.e., Federal, Department of Defense, and Naval Supply System /regulations, policies, methods, and procedures related to inventory management, traffic, storage and issue processing. Responsible for material management such as: initial planning, provisioning and requirements determination; acquisition and distribution; accountability; and ultimate issue for consumption, retention or disposal. Knowledge of acquisition processes, automated records and control systems, carcass tracking, material substitution criteria as well as storage, issue and disposal processes is required. Database Administrator, Aviation Storekeeper Second Class 03/1999 to 03/2003 Company Name City , State Database Administrator for the Naval Aviation Logistic Command Information System (NALCOMIS) aboard the USS Kearsarge (LHD-3) for 3 years. Assigned to the Aviation Supply Division(S-6), Aviation Intermediate Maintenance Department (AIMD). Expedited material ordered from the Marine Group Aviation and ground support using various supply systems and listing; Fed Log, ICP, Aviation Material Maintenance Repair Listing (AMMRL), Intermediate Material Repair List (IMRL). Performed storeroom inventory inspections of 12 storerooms throughout the ship USS Kearsarge upon receiving new Supply Officer. Turn-in Depot Level Repairable (DLR's) into Aviation Intermediate Maintenance Depot (AIMD) for repair. Maintained Aviation Depot Level repairable storeroom totaling $18.2 million dollars. Procurement Navy (OPN) accounts and purchasing, knows types, uses, and purpose of appropriations and funds; reconciles financial listings; prepares budget reports; requisitions repair parts, supplies, forms, and publications; tracks status of requisitions from cradle to grave. Supervises working parties handling stores; controls inventory using ADP procedures; maintains and interprets reports and records; prepares open purchases documents; applies regulations to maintain the security of materials or documents; and redistribution and disposition of government assets. Send Depot Level Repairable (DLR), to DRMO, ATAC, and various Inventory Control Points (ICP). Aviation Storekeeper Second Class 12/1995 to 12/1998 Company Name City , State Performed duties as issuing material to the squadrons, shipping, receiving. Performed various warehouse inventories. Provided Logistic Support and customer service for 8 Aircraft tenant commands attached to the base including one Top Secret aircraft Squadron. Expedited material on high priority listing. Maintaining liaison with the military and federal supply sources and commercial manufactures and vendors for resolution of material problems and expediting material delivery. Determining material and services availability with the aid of management reports and computer inquiries for system and non-system material and service requirements. Coordinate with the customers to identify priority jobs and material requirements. Identify, analyze, and prepare applicable research data via PC input/output for System/Program deficiencies and changes and refer this data to Branch Supervisor. Pulls and issues stocked material from various warehouse locations. Operates Material Handling Equipment and Government Vehicles through one ton. Prepared messages, reports and other written correspondence pertaining to operational and technical matters within the Supply Department. Package and provide transportation for urgent material shipments incoming/outgoing. Issue government Bills of Lading. Performs related duties including quality control coordination tasks required to ensure the quality of products/services resulting from work performed. Receives, inspects and accepts emergency incoming shipments. Aviation Storekeeper Third Class 09/1993 to 12/1995 Company Name City , State Processed an average of 300 requisitions per month for a anti-submarine squadron for the upkeep of a fleet of 10 aircraft. Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software. Managed accounting operations, accounting close, account reporting and reconciliations. Facilitated month-end close processes, invoicing, journal entries and account reconciliations. Created monthly reports for records, closed terminated records and completed chart audits. Implemented airfield safety procedures to ensure a safe operating environment for personnel and aircraft operation. Inspected aircraft for defects and malfunctions, according to pre-flight checklists. Coordinated with airport vendors regarding fueling and catering logistics. Issued travel and hotel vouchers for pilot and aircrew for long distance flights and canceled flights due to maintenance. Developed and created a more effective filing system to accelerate paperwork processing. Education BACHELOR OF SCIENCE : Adult Work force Education 2015 Valdosta State University City , State , United States GPA: GPA: 3.68 Graduated Cum Laude Emphasis in ACED Adult Work Force Education 3.6 GPA Cum Laude Affiliations Member of Evergreen Missionary Church Mass Choir Member of Mens Mentoring Group Skills Accounting, accounting systems, ADP, Basic, Budget, Business Management, Conversion, Creativity, Customer Service, Data Base, Database, delivery, ERP, financial, Financial Management, forklift operator, preparing forms, obligating funds, Government, Innovation, inventory management, inventory, Inventory Control, Team Building, Leadership Development, listening, Logistics, managerial, materials, 2000, Weapons, Navy, Naval, NEC, Personnel, policies, processes, Procurement, public speaking, publications, purchasing, quality, quality control, receiving, requirement, research, safety, shipping, Strategic, Supervisor, Supervision, Technician, transportation, written. ","
    FINANCIAL TECHNICIAN
    Summary

    Diligent and driven Financial Technician who has achieved success in a variety of roles with increasing levels of responsibility. An effective communicator and team-builder with strong analytical, management and organizational skills.

    Highlights
    • Fiscal budgeting knowledge
    • Analytical
    • Effective time management
    • Inspiring team leader
    • People-oriented
    • Safety-oriented
    • Production scheduling
    • HAZMAT training
    • Strong communication skills
    • Accounting operations professional
    • Natural leader
    • Exceptional problem solver
    • Customer-service focused
    • Flexible
    • Reliable
    Accomplishments

     

    Accounting Skills  

    • Operated computers programmed with accounting software to record, store, and analyze information.

    Auditing  

    • Extensive experience with Financial Statements audits, reviews, compilations and audits for Governmental organizations.

    Accounting Skills  

    • Operated computers programmed with accounting software to record, store, and analyze information.

    Training  

    • Responsible for providing vision and guidance to a group of 8 employees, training them on sufficient project plans and procedures.

    Supervision

    • Trained civil service workers to perform general warehouse duties to Trident Refit Facility standards.

    Experience
    Financial Technician 05/2010 to Current Company Name City , State
    • Verified and reconciled budget accounts for 8 various class submarines totaling over 20 million dollars annually.
    • Reviewed and updated daily, and monthly BOR (Budget Operating Report), and OPTAR (Operating Target Report).
    • Perform weekly safety training and maintain a safe working environment for 8 personnel during normal working hours.
    • Ensure all obligated expenditures are in agreement with the monthly financial, and unfilled order listings.
    • Utilize the following Navy accounting systems; Standard Account Systems, Fleet (STARS FL), Submarine and Logistics Data Base (SLDB), One-touch, WEB LIPS, VLIPS, ERP.
    Material Handler 10/2006 to 05/2010 Company Name City , State
    • Performed various duties that involved analytical or managerial work associated with receiving, handling, maintaining and controlling material.
    • Controlled the combination to the walk in vault were Classified Material is kept until properly turned over to the appropriate personnel.
    • Handled and stored the following material: Level 1/Sub-Safe Material, Naval Reactor Plant components, Strategic Weapons Systems material, Trident planned Equipment Replacement (TRIPER), Depot level Repairable (DLR).
    • Properly training new employees on the safe use of MHE (Material Handling Equipment) while offloading trailers trucks, flatbed trucks.
    Storekeeper First Class 02/2003 to 10/2006 Company Name City , State
    • Review and place emphasis on various management reports and computer files for identification and correction of errors/exception codes; make judgmental decisions on the analysis of each issue involved; choose a course of action to resolve, correct, and update Submarine Logistic Database (SLDB) information.
    • Work independent, communicate and liaison with Inventory Control Point, Defense Logistics Agencies, General Service Administration, Fleet Industrial Supply Centers, other government and commercial agencies as well as the global submarine community.
    • Worked as Boat Monitor for 2 Trident Submarines.
    • Job also consisted of performing requisitions boat drops, monitoring submarine requisitions, updating current status and completion data.
    • Order and tracking high priority requirement for timely completion of submarine refit and emergent repair period.
    • Interpret and apply instructions and related data, i.e., Federal, Department of Defense, and Naval Supply System /regulations, policies, methods, and procedures related to inventory management, traffic, storage and issue processing.
    • Responsible for material management such as: initial planning, provisioning and requirements determination; acquisition and distribution; accountability; and ultimate issue for consumption, retention or disposal.
    • Knowledge of acquisition processes, automated records and control systems, carcass tracking, material substitution criteria as well as storage, issue and disposal processes is required.
    Database Administrator, Aviation Storekeeper Second Class 03/1999 to 03/2003 Company Name City , State
    • Database Administrator for the Naval Aviation Logistic Command Information System (NALCOMIS) aboard the USS Kearsarge (LHD-3) for 3 years.
    • Assigned to the Aviation Supply Division(S-6), Aviation Intermediate Maintenance Department (AIMD).
    • Expedited material ordered from the Marine Group Aviation and ground support using various supply systems and listing; Fed Log, ICP, Aviation Material Maintenance Repair Listing (AMMRL), Intermediate Material Repair List (IMRL).
    • Performed storeroom inventory inspections of 12 storerooms throughout the ship USS Kearsarge upon receiving new Supply Officer.
    • Turn-in Depot Level Repairable (DLR's) into Aviation Intermediate Maintenance Depot (AIMD) for repair.
    • Maintained Aviation Depot Level repairable storeroom totaling $18.2 million dollars.
    • Procurement Navy (OPN) accounts and purchasing, knows types, uses, and purpose of appropriations and funds; reconciles financial listings; prepares budget reports; requisitions repair parts, supplies, forms, and publications; tracks status of requisitions from cradle to grave.
    • Supervises working parties handling stores; controls inventory using ADP procedures; maintains and interprets reports and records; prepares open purchases documents; applies regulations to maintain the security of materials or documents; and redistribution and disposition of government assets.
    • Send Depot Level Repairable (DLR), to DRMO, ATAC, and various Inventory Control Points (ICP).
    Aviation Storekeeper Second Class 12/1995 to 12/1998 Company Name City , State
    • Performed duties as issuing material to the squadrons, shipping, receiving.
    • Performed various warehouse inventories.
    • Provided Logistic Support and customer service for 8 Aircraft tenant commands attached to the base including one Top Secret aircraft Squadron.
    • Expedited material on high priority listing.
    • Maintaining liaison with the military and federal supply sources and commercial manufactures and vendors for resolution of material problems and expediting material delivery.
    • Determining material and services availability with the aid of management reports and computer inquiries for system and non-system material and service requirements.
    • Coordinate with the customers to identify priority jobs and material requirements.
    • Identify, analyze, and prepare applicable research data via PC input/output for System/Program deficiencies and changes and refer this data to Branch Supervisor.
    • Pulls and issues stocked material from various warehouse locations.
    • Operates Material Handling Equipment and Government Vehicles through one ton.
    • Prepared messages, reports and other written correspondence pertaining to operational and technical matters within the Supply Department.
    • Package and provide transportation for urgent material shipments incoming/outgoing.
    • Issue government Bills of Lading.
    • Performs related duties including quality control coordination tasks required to ensure the quality of products/services resulting from work performed.
    • Receives, inspects and accepts emergency incoming shipments.
    Aviation Storekeeper Third Class 09/1993 to 12/1995 Company Name City , State
    • Processed an average of 300 requisitions per month for a anti-submarine squadron for the upkeep of a fleet of 10 aircraft.
    • Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.
    • Managed accounting operations, accounting close, account reporting and reconciliations.
    • Facilitated month-end close processes, invoicing, journal entries and account reconciliations.
    • Created monthly reports for records, closed terminated records and completed chart audits.
    • Implemented airfield safety procedures to ensure a safe operating environment for personnel and aircraft operation.
    • Inspected aircraft for defects and malfunctions, according to pre-flight checklists.
    • Coordinated with airport vendors regarding fueling and catering logistics.
    • Issued travel and hotel vouchers for pilot and aircrew for long distance flights and canceled flights due to maintenance.
    • Developed and created a more effective filing system to accelerate paperwork processing.
    Education
    BACHELOR OF SCIENCE : Adult Work force Education 2015 Valdosta State University City , State , United States GPA: GPA: 3.68 Graduated Cum Laude
    • Emphasis in ACED Adult Work Force Education
    • 3.6 GPA
    • Cum Laude
    Affiliations
    • Member of Evergreen Missionary Church Mass Choir
    • Member of Mens Mentoring Group

    Skills

    Accounting, accounting systems, ADP, Basic, Budget, Business Management, Conversion, Creativity, Customer Service, Data Base, Database, delivery, ERP, financial, Financial Management, forklift operator, preparing forms, obligating funds, Government, Innovation, inventory management, inventory, Inventory Control, Team Building, Leadership Development, listening, Logistics, managerial, materials, 2000, Weapons, Navy, Naval, NEC, Personnel, policies, processes, Procurement, public speaking, publications, purchasing, quality, quality control, receiving, requirement, research, safety, shipping, Strategic, Supervisor, Supervision, Technician, transportation, written.

    ",AVIATION 33750209," COMMUNICABLE DISEASE SPECIALIST Summary Bachelors of Health Science with 7+ years experience in social services and medical health settings, working with diverse populations in the military, and public health care fields. Creative and resourceful social service professional talented at quickly mastering new skills and processing new information. Highlights Knowledge in the principles and practices of epidemiology as it relates to communicable disease surveillance, investigative techniques, conduct of outbreak investigations, and data management Knowledge of emergency preferred and Incident Command Systems (ICS) Skill in demonstrating a cooperative, professional attitude to cultivate relationships both within and outside the organization Skill in prioritizing and organizing multiple tasks and the ability to complete projects in a timely manner Experience /Knowledge of HIV and STD Experience with Electronic Medical Record (EMR)Management Information System (MIS) Sendss Case Management, VHN Experience Disease Intervention Specialist (DIS) Experience/knowledge to interpret test result for HIV rapid test in clinic and field setting Respond to inquiries and provide detailed and technical information concerning related principles, practices, issues, measures, techniques and procedures Experience Communicable Disease Specialist January 2014 to December 2015 Company Name - City , State Assists in the implementation of timely disease intervention strategies to decrease the prevalence of communicable diseases. Performs investigations, data collection, analysis, and interpretation. Performs reporting and surveillance activities. Prepares documentation of all communicable disease case investigations occurring within the district. Provides case management to clients with various communicable diseases such as sexually transmitted diseases and HIV/AIDS. Provides direct diagnostic and therapeutic services for public health clients both in the clinic and field setting. Provides educational programs, outreach events sessions to enhance public understanding of sexually transmitted diseases and HIV/AIDS. Placement Specialist February 2013 to December 2013 Company Name - City , State Assessed the level of risk to children by conducting face-to-face interviews with the alleged child victims and their caretakers. Collaborated with law enforcement when children were physically removed from caretakers. Testified in court as to the level of risk to children placed in the agency's legal custody. Ensured that the children were placed in permanent stable families within as short a time frame as possible. Supervised visits between children and parents and testified regarding the status of the agency and/or parent's progress towards the court approved placement. Provided support to the families by providing early intervention and referrals to community services as well as providing resources for family counseling, mental health, food banks, and substance abuse programs in order for families to become self sufficient. Sexual Assault Response Coordinator August 2010 to May 2011 Company Name - City , State Ensured that victims of sexual assault received appropriate and responsive care. Tracked the services provided from the initial report through the final disposition. Advocated to ensure the views of the victim were considered in the decision-making process. Provided commanders with broader understanding of sexual assault through annual sexual assault prevention and response training. Conducted sexual assault case management to ensure all services offered or received were documented. Chaired the monthly case management meeting to improve reporting effectiveness. Provided tracking and reporting sexual assault numbers and dispositions of all military sexual assault cases monthly, quarterly, and annually. Administrative Assistant November 2009 to August 2010 Company Name - City , State Performed administrative support including word processing, mail preparation, copying, distribution, telephone calls, and travel orders for child youth personnel. Prepared a variety of correspondence, memorandums, and other reports in a timely manner required for day-to-day operation. Assisted in the maintenance of leave records, and time and attendance records on a weekly basis. Electronically sent and retrieved messages and ensured risk management procedures (i.e., abuse prevention, identification, and reporting procedures; accident prevention) were followed. Demonstrated the ability to communicate effectively, orally and in writing. Healthcare Finder October 2007 to August 2008 Company Name - City , State Triaged all incoming specialty health care referrals/authorizations in order of priority for processing. Electronically entered TRICARE beneficiaries' medical information into a government database. Coordinated authorizations with physicians/or case managers according to established Humana contract and guidelines to include timely data entry. Monitored outstanding pended authorization referrals for timely completion. Communicated with all disciplines of the medical and military community. Identified and directed military family members to the most appropriate, cost effective medical care. Connected with customers to deliver an optimal customer experience. Education Certification : Six Sigma Lean Professional (SSLP) , 2014 Management and Strategy Institute LLC Certification : HIPAA Certified Professional (HCP) , 2013 Management and Strategy Institute LLC Bachelor's : Health Science Columbus State University - City , State Health Science Skills Effective and strong communicator (written and oral) skills Organizational ability and multi-tasking skills Problem solver – Creativity and forethought in anticipating and solving complex project issues Ability to respond in a flexible manner and reprioritize work as situations change Ability to demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns Ability to work independently and as part of an effective team environment Ability to maintain the security of sensitive and confidential information ","
    COMMUNICABLE DISEASE SPECIALIST
    Summary

    Bachelors of Health Science with 7+ years experience in social services and medical health settings, working with diverse populations in the military, and public health care fields. Creative and resourceful social service professional talented at quickly mastering new skills and processing new information.

    Highlights
    • Knowledge in the principles and practices of epidemiology as it relates to communicable disease surveillance, investigative techniques, conduct of outbreak investigations, and data management
    • Knowledge of emergency preferred and Incident Command Systems (ICS)
    • Skill in demonstrating a cooperative, professional attitude to cultivate relationships both within and outside the organization
    • Skill in prioritizing and organizing multiple tasks and the ability to complete projects in a timely manner
    • Experience /Knowledge of HIV and STD
    • Experience with Electronic Medical Record (EMR)Management Information System (MIS) Sendss Case Management, VHN
    • Experience Disease Intervention Specialist (DIS)
    • Experience/knowledge to interpret test result for HIV rapid test in clinic and field setting
    • Respond to inquiries and provide detailed and technical information concerning related principles, practices, issues, measures, techniques and procedures
    Experience
    Communicable Disease Specialist
    January 2014 to December 2015     Company Name - City , State
    • Assists in the implementation of timely disease intervention strategies to decrease the prevalence of communicable diseases.
    • Performs investigations, data collection, analysis, and interpretation.
    • Performs reporting and surveillance activities.
    • Prepares documentation of all communicable disease case investigations occurring within the district.
    • Provides case management to clients with various communicable diseases such as sexually transmitted diseases and HIV/AIDS.
    • Provides direct diagnostic and therapeutic services for public health clients both in the clinic and field setting.
    • Provides educational programs, outreach events sessions to enhance public understanding of sexually transmitted diseases and HIV/AIDS.
    Placement Specialist
    February 2013 to December 2013     Company Name - City , State
    • Assessed the level of risk to children by conducting face-to-face interviews with the alleged child victims and their caretakers.
    • Collaborated with law enforcement when children were physically removed from caretakers.
    • Testified in court as to the level of risk to children placed in the agency's legal custody.
    • Ensured that the children were placed in permanent stable families within as short a time frame as possible.
    • Supervised visits between children and parents and testified regarding the status of the agency and/or parent's progress towards the court approved placement.
    • Provided support to the families by providing early intervention and referrals to community services as well as providing resources for family counseling, mental health, food banks, and substance abuse programs in order for families to become self sufficient.
    Sexual Assault Response Coordinator
    August 2010 to May 2011     Company Name - City , State
    • Ensured that victims of sexual assault received appropriate and responsive care.
    • Tracked the services provided from the initial report through the final disposition.
    • Advocated to ensure the views of the victim were considered in the decision-making process.
    • Provided commanders with broader understanding of sexual assault through annual sexual assault prevention and response training.
    • Conducted sexual assault case management to ensure all services offered or received were documented.
    • Chaired the monthly case management meeting to improve reporting effectiveness.
    • Provided tracking and reporting sexual assault numbers and dispositions of all military sexual assault cases monthly, quarterly, and annually.
    Administrative Assistant
    November 2009 to August 2010     Company Name - City , State
    • Performed administrative support including word processing, mail preparation, copying, distribution, telephone calls, and travel orders for child youth personnel.
    • Prepared a variety of correspondence, memorandums, and other reports in a timely manner required for day-to-day operation.
    • Assisted in the maintenance of leave records, and time and attendance records on a weekly basis.
    • Electronically sent and retrieved messages and ensured risk management procedures (i.e., abuse prevention, identification, and reporting procedures; accident prevention) were followed.
    • Demonstrated the ability to communicate effectively, orally and in writing.
    Healthcare Finder
    October 2007 to August 2008     Company Name - City , State
    • Triaged all incoming specialty health care referrals/authorizations in order of priority for processing.
    • Electronically entered TRICARE beneficiaries' medical information into a government database.
    • Coordinated authorizations with physicians/or case managers according to established Humana contract and guidelines to include timely data entry.
    • Monitored outstanding pended authorization referrals for timely completion.
    • Communicated with all disciplines of the medical and military community.
    • Identified and directed military family members to the most appropriate, cost effective medical care.
    • Connected with customers to deliver an optimal customer experience.
    Education
    Certification : Six Sigma Lean Professional (SSLP) , 2014 Management and Strategy Institute LLC
    Certification : HIPAA Certified Professional (HCP) , 2013 Management and Strategy Institute LLC
    Bachelor's : Health Science Columbus State University - City , State Health Science
    Skills
    • Effective and strong communicator (written and oral) skills
    • Organizational ability and multi-tasking skills
    • Problem solver – Creativity and forethought in anticipating and solving complex project issues
    • Ability to respond in a flexible manner and reprioritize work as situations change
    • Ability to demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns
    • Ability to work independently and as part of an effective team environment
    • Ability to maintain the security of sensitive and confidential information
    ",HEALTHCARE 29456173," ACCOUNTANT Summary Accomplished and results-oriented finance professional  who consistently meets deadlines and increases department revenue. Highly skilled at increasing productivity through detailed cost analysis. Highlights Microsoft Office : Intermediate in all the Microsoft Office components( Excel, Word, PowerPoint, Outlook and Access); Very familiar with ( Macros, V-look ups, calculating formulas and manipulating reports as well as smart view) Running query reports and creating reports.  SAP PeopleSoft: Navigate within Resource one to retrieve financial reports and run queries;Financial modeling Superior time management;Complex problem solving Accomplishments Led the development of a reconciliation system to increase productivity and efficiency. Increased effectiveness by 25 % through compliance enforcement and implementation of a new quality control system. Experience Accountant Aug 2014 to Current Company Name － City , State Analyze federal, state and private  documents, including restricted and non-restricted grant contracts. Create financial models and analysis for all  accounts within our department. Present monthly financial report to principal investigators to provide brief summary of their funding. Increase productivity  by fifteen percent within the department by analyzing all open PO's. Analyze and evaluate operation of financial systems, prepare recommendations and documents to update fiscal services and other related policies and procedures with respect to operating systems. Streamlined reconciliation process to a more accurate, efficient and automated process. Completes special projects as assigned by the department Administrator. Staff Accountant Dec 2012 to Aug 2014 Company Name － City , State Full cycle accountant for several operating companies within Sysco Foods Company; completed and issued weekly, monthly, and quarterly financial statements to the operating companies for review and submit to the corporate office. Uplaod and run reports in business objects for CFO ofoperating company to review. Verified journal ledger entries of cash and check payments, purchases, expenses and trial balances by examining and authenticating inventory items. Prepared monthly P&L for several operating companies within the Sysco Corporation and research variances, reviewed transactions in the GL for accuracy, and researched transactions that deviate from the purpose of the account. Reconciled aging AR transactions and performed financial analysis, identified and explained deviations from planned or historical data. Assisted in evaluating control systems in the accounting process to ensure operating companies comply with GAAP as well as provided the necessary information to both internal and external auditors on an as needed basis. Reviewed account reconciliation from other accountants in a timely manner. Accountant /Auditor Jan 2010 to Feb 2012 Company Name － City , State Served as both an accountant and auditor within the department of financial services. The role consisted of utilizing software applications to compile, retrieve, and summarize accounting information for analysis and reporting purposes. Examined accounting source documents for accuracy, completeness, and compliance with departmental and state rules, regulations, and agreements. Provided financial trainings for over 240 faculty and staff employees to enforce the rules and regulations of the procurement card set by set the State of Texas procurement regulation. Maintained controlling records required to ensure accuracy of all data entered into the accounting system. Identified and reported situations not in compliance with PVAMU internal controls, policies, and procedures, recommending improvements to the accounting process to optimize internal control. Performed duties in compliance with GAAP, company and department policies and procedures, internal controls and Sarbanes-Oxley requirements. Reviewed expense report for irregularities and recommended corrective measures to improve internal controls. Prepared adjusting and closing entries, statements, and analyze financial operations. Education Masters of Science , Accounting May 2011 Prairie View A&M University － City , State Accounting BBA , Accounting Dec 2009 Prairie View A&M University － City , State Accounting Professional Affiliations CPA Candidate Participated in various community activities, including the Phi Beta Lambda and National Association of Black Accountants Texas Society of CPA's Beta Gamma Sigma Greater Women's Chamber of Society Completed all the Research Operations Curriculum in 2015 Skills account reconciliation, accounting system, AR, budget, business objects, closing, Contracts,  financial analysis, financial controls, financial operations, financial reports, financial statements, GL, Grants, inventory, invoicing, ledger, Macros, Access, Excel, Microsoft Office, office, Outlook, PowerPoint, Word, Monitors, operating systems, PeopleSoft, policies, processes, procurement, reporting, Research, SAP, Sarbanes-Oxley, training materials, view ","
    ACCOUNTANT
    Summary
    Accomplished and results-oriented finance professional  who consistently meets deadlines and increases department revenue. Highly skilled at increasing productivity through detailed cost analysis.
    Highlights
    Microsoft Office : Intermediate in all the Microsoft Office components( Excel, Word, PowerPoint, Outlook and Access); Very familiar with ( Macros, V-look ups, calculating formulas and manipulating reports as well as smart view) Running query reports and creating reports. 
    SAP PeopleSoft: Navigate within Resource one to retrieve financial reports and run queries;Financial modeling Superior time management;Complex problem solving
    Accomplishments
    Led the development of a reconciliation system to increase productivity and efficiency. Increased effectiveness by 25 % through compliance enforcement and implementation of a new quality control system.
    Experience
    Accountant Aug 2014 to Current
    Company Name － City , State
    • Analyze federal, state and private  documents, including restricted and non-restricted grant contracts.
    • Create financial models and analysis for all  accounts within our department.
    • Present monthly financial report to principal investigators to provide brief summary of their funding.
    • Increase productivity  by fifteen percent within the department by analyzing all open PO's.
    • Analyze and evaluate operation of financial systems, prepare recommendations and documents to update fiscal services and other related policies and procedures with respect to operating systems.
    • Streamlined reconciliation process to a more accurate, efficient and automated process.
    • Completes special projects as assigned by the department Administrator.
    Staff Accountant Dec 2012 to Aug 2014
    Company Name － City , State
    • Full cycle accountant for several operating companies within Sysco Foods Company; completed and issued weekly, monthly, and quarterly financial statements to the operating companies for review and submit to the corporate office.
    • Uplaod and run reports in business objects for CFO ofoperating company to review.
    • Verified journal ledger entries of cash and check payments, purchases, expenses and trial balances by examining and authenticating inventory items.
    • Prepared monthly P&L for several operating companies within the Sysco Corporation and research variances, reviewed transactions in the GL for accuracy, and researched transactions that deviate from the purpose of the account.
    • Reconciled aging AR transactions and performed financial analysis, identified and explained deviations from planned or historical data.
    • Assisted in evaluating control systems in the accounting process to ensure operating companies comply with GAAP as well as provided the necessary information to both internal and external auditors on an as needed basis.
    • Reviewed account reconciliation from other accountants in a timely manner.
    Accountant /Auditor Jan 2010 to Feb 2012
    Company Name － City , State
    • Served as both an accountant and auditor within the department of financial services.
    • The role consisted of utilizing software applications to compile, retrieve, and summarize accounting information for analysis and reporting purposes.
    • Examined accounting source documents for accuracy, completeness, and compliance with departmental and state rules, regulations, and agreements.
    • Provided financial trainings for over 240 faculty and staff employees to enforce the rules and regulations of the procurement card set by set the State of Texas procurement regulation.
    • Maintained controlling records required to ensure accuracy of all data entered into the accounting system.
    • Identified and reported situations not in compliance with PVAMU internal controls, policies, and procedures, recommending improvements to the accounting process to optimize internal control.
    • Performed duties in compliance with GAAP, company and department policies and procedures, internal controls and Sarbanes-Oxley requirements.
    • Reviewed expense report for irregularities and recommended corrective measures to improve internal controls.
    • Prepared adjusting and closing entries, statements, and analyze financial operations.
    Education
    Masters of Science , Accounting May 2011 Prairie View A&M University － City , State Accounting
    BBA , Accounting Dec 2009 Prairie View A&M University － City , State Accounting
    Professional Affiliations
    CPA Candidate Participated in various community activities, including the Phi Beta Lambda and National Association of Black Accountants Texas Society of CPA's Beta Gamma Sigma Greater Women's Chamber of Society Completed all the Research Operations Curriculum in 2015
    Skills
    account reconciliation, accounting system, AR, budget, business objects, closing, Contracts,  financial analysis, financial controls, financial operations, financial reports, financial statements, GL, Grants, inventory, invoicing, ledger, Macros, Access, Excel, Microsoft Office, office, Outlook, PowerPoint, Word, Monitors, operating systems, PeopleSoft, policies, processes, procurement, reporting, Research, SAP, Sarbanes-Oxley, training materials, view
    ",ACCOUNTANT 14009087," INDEPENDENT PUBLIC RELATIONS CONSULTANT Executive Profile Accomplished professional with demonstrated ability to deliver strategic internal and external communications. Experienced in hospitality industry. Highly-skilled in event creation, oversight and management, as well as all aspects of media relations. Skill Highlights Exceptional leadership/communication skills Creative pitching Promotional campaigns Experienced spokesperson Event management International Relations Project management Market research and analysis Copywriting and copyediting Customer-oriented Deadline-driven MS Office, Social Media platforms, basic HTML through Dreamweaver Core Accomplishments Public Relations and Event Management: Initiated re-branding and imaging campaign which resulted in 10%-20% increased visitation per year. Created and managed private and public events for parties, corporate break-outs, weddings, family days and visiting VIP's. Initiated a public relations capital campaign for a non-profit on a tight budget, raising over $20 million in pledges and support. Garnered first national and international coverage for 40+ year old institution, and maintained visibility with more than 40 features and spotlight listings each year. Spearheaded new social media programs which increased program sales 25% within the first year. Collaborated with local organizations to increase exposure for Palm Beach County to key travel and tour groups Represented clients on Culture Key initiative to drive tourism post-9/11 resulting in 10% increased visitation and hotel stays Collaborated on behalf of clients on tourism initiatives through the Palm Beach County CVB resulting in record-breaking stays and visitation for three fiscal years. Coordinated major press events for Jet Aviation terminal opening and Keys to the City with less than three weeks' notice, resulting in more than 20 features and national exposure. Researched story ideas and created national pitch, resulting in international coverage in more than 15 countries. Professional Experience Company Name January 2009 to Current Independent Public Relations Consultant City , State Provide full public relations services for nearly 20 for and non-for-profit businesses and organizations through the quad-county area. Services include: Identifying customer needs through market research and analysis. Defining project and company vision, strategies and tactics. Research and tracking advertising and public relations activities. Evaluating and managing new strategic business opportunities. Expanding product and company recognition in the national and local press to support the sales and marketing teams. Creating and managing special events to draw customers and media attention. Establishing and maintaining cooperative relationships with representatives of community, consumer, employee and public interest groups. Organizing public appearances, lectures, contests and exhibits to increase product awareness. Designing web and other content, including monthly newsletters and promotional calendars. Developing and implemented 5-10 public relations business plans each year. Working with management to identify trends and developments that might influence PR decisions and strategies. Establishing long-range objectives and developed innovative strategies to help achieve them. Cultivating positive relationships with the community through public relations campaigns. Generating programming capital for the agency by planning and coordinating fundraisers, writing grant proposals and securing volunteer investments. Managing all media, press and public relations issues. Coaching less experienced public relations staff members on media relations practices. Company Name Current Director of Marketing, PR and Special Events City , State Managed online and print advertising budgets up to $100,000. Identified customer needs through market research and analysis. Oversaw and assisted in developing two new websites and all social media strategies. Oversaw and managed all private and public events, coordinating with catering and entertainment. Served as organization spokesperson for media and the community. Organized, planned and implemented press conferences for new openings, groundbreaking, capital campaign and scientific breakthroughs. Designed, drafted and distributed public information materials and quarterly newsletters and e-blasts. Implemented creative, press-worthy events for the public and increased exposure, resulting in more than 40 feature hits across all media outlets per year, and increased visitation each year. Researched, negotiated, implemented and tracked advertising and public relations activities. Represented the Museum on all tourism and hospitality committees including the Palm Beach County Attractions Association, CVB, Tourist Development Council, Florida's Governors Conference on Tourism, VisitFlorida and Palm Beach County Cultural Council, resulting in regular coverage from national and international travel writers. Trained all employees on VIP and media etiquette. Coordinated all VIP, celebrity and donor visits. Pitched location shoots to visiting and local film industry to garner increased exposure. Implemented marketing and public relations initiatives to drive attendance, resulting in an increased operations budget from $500k to more than $2 million within ten years. Education Palm Beach Atlantic University 1999 Bachelor of Science : Organizational Management Organizational Management West Marketing, Public Relations and Journalism coursework Graduate level courses completed in International Business Management Buena Vista Hospitality management training City , State , USA Languages Conversational Spanish, elementary Mandarin Affiliations Palm Beach County Attractions Association, Past President and Treasurer (1999-present) Palm Beach County CVB, Marketing and PR Sub-Committees Chair (4 years) Palm Beach County Cultural Council, Marketing/PR Committee Representative (1999-present) Palm Beach Film Society, Vice President (2002-present) Skills MS Office, Dreamweaver, advertising, social media platforms, wesbsites Conversational Spanish and elementary Mandarin ","
    INDEPENDENT PUBLIC RELATIONS CONSULTANT
    Executive Profile

    Accomplished professional with demonstrated ability to deliver strategic internal and external communications. Experienced in hospitality industry. Highly-skilled in event creation, oversight and management, as well as all aspects of media relations.

    Skill Highlights
    • Exceptional leadership/communication skills Creative pitching
    • Promotional campaigns Experienced spokesperson
    • Event management International Relations
    • Project management Market research and analysis
    • Copywriting and copyediting Customer-oriented
    • Deadline-driven MS Office, Social Media platforms, basic HTML through Dreamweaver
    Core Accomplishments

    Public Relations and Event Management: Initiated re-branding and imaging campaign which resulted in 10%-20% increased visitation per year.

    Created and managed private and public events for parties, corporate break-outs, weddings, family days and visiting VIP's.

    Initiated a public relations capital campaign for a non-profit on a tight budget, raising over $20 million in pledges and support.

    Garnered first national and international coverage for 40+ year old institution, and maintained visibility with more than 40 features and spotlight listings each year.

    Spearheaded new social media programs which increased program sales 25% within the first year.

    Collaborated with local organizations to increase exposure for Palm Beach County to key travel and tour groups Represented clients on Culture Key initiative to drive tourism post-9/11 resulting in 10% increased visitation and hotel stays Collaborated on behalf of clients on tourism initiatives through the Palm Beach County CVB resulting in record-breaking stays and visitation for three fiscal years.

    Coordinated major press events for Jet Aviation terminal opening and Keys to the City with less than three weeks' notice, resulting in more than 20 features and national exposure.

    Researched story ideas and created national pitch, resulting in international coverage in more than 15 countries.

    Professional Experience
    Company Name January 2009 to Current Independent Public Relations Consultant
    City , State

    Provide full public relations services for nearly 20 for and non-for-profit businesses and organizations through the quad-county area.

    Services include: Identifying customer needs through market research and analysis.

    Defining project and company vision, strategies and tactics.

    Research and tracking advertising and public relations activities.

    Evaluating and managing new strategic business opportunities.

    Expanding product and company recognition in the national and local press to support the sales and marketing teams.

    Creating and managing special events to draw customers and media attention.

    Establishing and maintaining cooperative relationships with representatives of community, consumer, employee and public interest groups.

    Organizing public appearances, lectures, contests and exhibits to increase product awareness.

    Designing web and other content, including monthly newsletters and promotional calendars.

    Developing and implemented 5-10 public relations business plans each year.

    Working with management to identify trends and developments that might influence PR decisions and strategies.

    Establishing long-range objectives and developed innovative strategies to help achieve them.

    Cultivating positive relationships with the community through public relations campaigns.

    Generating programming capital for the agency by planning and coordinating fundraisers, writing grant proposals and securing volunteer investments.

    Managing all media, press and public relations issues.

    Coaching less experienced public relations staff members on media relations practices.
    Company Name Current Director of Marketing, PR and Special Events
    City , State
    • Managed online and print advertising budgets up to $100,000.
    • Identified customer needs through market research and analysis.
    • Oversaw and assisted in developing two new websites and all social media strategies.
    • Oversaw and managed all private and public events, coordinating with catering and entertainment.
    • Served as organization spokesperson for media and the community.
    • Organized, planned and implemented press conferences for new openings, groundbreaking, capital campaign and scientific breakthroughs.
    • Designed, drafted and distributed public information materials and quarterly newsletters and e-blasts.
    • Implemented creative, press-worthy events for the public and increased exposure, resulting in more than 40 feature hits across all media outlets per year, and increased visitation each year.
    • Researched, negotiated, implemented and tracked advertising and public relations activities.
    • Represented the Museum on all tourism and hospitality committees including the Palm Beach County Attractions Association, CVB, Tourist Development Council, Florida's Governors Conference on Tourism, VisitFlorida and Palm Beach County Cultural Council, resulting in regular coverage from national and international travel writers.
    • Trained all employees on VIP and media etiquette.
    • Coordinated all VIP, celebrity and donor visits.
    • Pitched location shoots to visiting and local film industry to garner increased exposure.
    • Implemented marketing and public relations initiatives to drive attendance, resulting in an increased operations budget from $500k to more than $2 million within ten years.
    Education
    Palm Beach Atlantic University 1999 Bachelor of Science : Organizational Management Organizational Management
    West Marketing, Public Relations and Journalism coursework Graduate level courses completed in International Business Management Buena Vista Hospitality management training City , State , USA
    Languages
    Conversational Spanish, elementary Mandarin
    Affiliations

    Palm Beach County Attractions Association, Past President and Treasurer (1999-present)

    Palm Beach County CVB, Marketing and PR Sub-Committees Chair (4 years)

    Palm Beach County Cultural Council, Marketing/PR Committee Representative (1999-present)

    Palm Beach Film Society, Vice President (2002-present)

    Skills

    MS Office, Dreamweaver, advertising, social media platforms, wesbsites Conversational Spanish and elementary Mandarin

    ",PUBLIC-RELATIONS 26691587," GC HEAD HOSTESS Summary To whom it may concern, my name is Grace Celsi and I would like to share a few of my work-centered skills all while maintaining prestigious grades. Some of my attributes I could bring to your company are as follows: Cheerful head hostess with 4 years helping customers while supporting teammates and managers. Friendly and conversational when welcoming guests whilst accommodating everyone's needs in the workplace. I would consider myself an expert at prioritizing guest needs and stepping in to help all departments during busy hours. Being a responsible and friendly team member makes customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills. Being a motivated nanny brings unique understanding of childhood needs and care to in-home environment. Handles diverse child and household priorities by applying strong organizational and multitasking abilities. Highly responsible and diligent with strong communication skills. With a background in taking a role as a sociable waitress, I'm skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift. Skills Service prioritization Guest service Table Bussing Effective customer upselling Computer skills Friendly, positive attitude Work ethic Reliable and trustworthy Team management Communication People skills Customer service Basic math High-volume dining Relationship management Child psychology knowledge First aid and CPR certified Analytical Experience Company Name | City , State Head Hostess 03/2018 - Current Handled guest complaints and promoted positive dining experience for all restaurant customers by maintaining pleasant attitude in all situations. Answered customers' questions about hours, seating, current wait time and other information. Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Accommodated guests with children and special needs to promote comfortable dining experience. Company Name | City , State Apparel Team Lead 03/2019 - 10/2020 Recommended merchandise to customers based on needs and preferences. Observed customer behaviors to identify security threats and escalate concerns to supervisors. Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products. Helped customers sign up for loyalty programs and submitted completed paperwork. Used register system to ring up customer purchases, process payments and issue receipts. Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths. Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current. Company Name | City , State Waitress 01/2017 - 08/2020 Cleared table and bussed dishes to allow for quick setups. Stocked server areas with supplies before, during and after shifts. Maintained accuracy while handling payments, giving change and printing receipts to customers. Resolved customer concerns with friendly and knowledgeable service. Welcomed guests with personable attitude and brought beverage orders while reviewing menu options. Developed strong and lasting resident relationships. Company Name | City , State Private Nanny 01/2016 - 01/2020 Performed light housekeeping duties, such as preparing nutritious meals, cleaning laundry, tidying bedrooms, dusting and sanitizing play areas. Engaged with children to create nurturing, safe environments to promote emotional, social and intellectual growth. Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications. Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health. Kept parents' contact information, emergency services phone number and child's health history on hand in case of emergency situations. Education and Training Wayne County Community College District | City , State Some College (No Degree) Riverview Community High School | City , State High School Diploma Expected in 05/2022 Accomplishments Cheerleading captain from 2010-2018 Went on to coach little league cheerleading Was dual enrolled starting sophomore year in high school juggling college and high school courses On honor roll since kindergarten Student council president Most Valuable Player Award in marching band Youth pastor at my church Leads in drama performances Junior year was accepted into Wayne State's teacher education program Girls leadership club member Taught 5th grade robotics at Huntington Elementary School Certifications Certified in CPR ","
    GC
    HEAD HOSTESS
    Summary

    To whom it may concern, my name is Grace Celsi and I would like to share a few of my work-centered skills all while maintaining prestigious grades. Some of my attributes I could bring to your company are as follows: Cheerful head hostess with 4 years helping customers while supporting teammates and managers. Friendly and conversational when welcoming guests whilst accommodating everyone's needs in the workplace. I would consider myself an expert at prioritizing guest needs and stepping in to help all departments during busy hours. Being a responsible and friendly team member makes customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills. Being a motivated nanny brings unique understanding of childhood needs and care to in-home environment. Handles diverse child and household priorities by applying strong organizational and multitasking abilities. Highly responsible and diligent with strong communication skills. With a background in taking a role as a sociable waitress, I'm skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.

    Skills
    • Service prioritization
    • Guest service
    • Table Bussing
    • Effective customer upselling
    • Computer skills
    • Friendly, positive attitude
    • Work ethic
    • Reliable and trustworthy
    • Team management
    • Communication
    • People skills
    • Customer service
    • Basic math
    • High-volume dining
    • Relationship management
    • Child psychology knowledge
    • First aid and CPR certified
    • Analytical
    Experience
    Company Name | City , State Head Hostess 03/2018 - Current
    • Handled guest complaints and promoted positive dining experience for all restaurant customers by maintaining pleasant attitude in all situations.
    • Answered customers' questions about hours, seating, current wait time and other information.
    • Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
    • Accommodated guests with children and special needs to promote comfortable dining experience.
    Company Name | City , State Apparel Team Lead 03/2019 - 10/2020
    • Recommended merchandise to customers based on needs and preferences.
    • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
    • Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
    • Helped customers sign up for loyalty programs and submitted completed paperwork.
    • Used register system to ring up customer purchases, process payments and issue receipts.
    • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
    • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
    Company Name | City , State Waitress 01/2017 - 08/2020
    • Cleared table and bussed dishes to allow for quick setups.
    • Stocked server areas with supplies before, during and after shifts.
    • Maintained accuracy while handling payments, giving change and printing receipts to customers.
    • Resolved customer concerns with friendly and knowledgeable service.
    • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
    • Developed strong and lasting resident relationships.
    Company Name | City , State Private Nanny 01/2016 - 01/2020
    • Performed light housekeeping duties, such as preparing nutritious meals, cleaning laundry, tidying bedrooms, dusting and sanitizing play areas.
    • Engaged with children to create nurturing, safe environments to promote emotional, social and intellectual growth.
    • Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
    • Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
    • Kept parents' contact information, emergency services phone number and child's health history on hand in case of emergency situations.
    Education and Training
    Wayne County Community College District | City , State Some College (No Degree)
    Riverview Community High School | City , State High School Diploma Expected in 05/2022
    Accomplishments
    • Cheerleading captain from 2010-2018
    • Went on to coach little league cheerleading
    • Was dual enrolled starting sophomore year in high school juggling college and high school courses
    • On honor roll since kindergarten
    • Student council president
    • Most Valuable Player Award in marching band
    • Youth pastor at my church
    • Leads in drama performances
    • Junior year was accepted into Wayne State's teacher education program
    • Girls leadership club member
    • Taught 5th grade robotics at Huntington Elementary School
    Certifications
    • Certified in CPR
    ",APPAREL 85421438," PA MEDIA GROUP Summary Be in a position involving and utilizing my marketing and management skills and knowledge gained throughout my education and on the job experience. Highlights Deep understanding of Google Analytics; analyzing website traffic and trends to help make business decisions; experienced in the tracking and optimize advertising campaigns; Heavy experience in digital marketing (search, target ads, email, social, display, mobile); sold and managed numerous multi platform digital marketing plans; reading and interpreting digital reports; extensive print experience; effective when leading a team; organized; take direction well; open minded; customer service experience; sufficient in computer based skills; work well under pressure; event planning experience *reference available upon request Experience Pa Media Group 04/2015 to Current Company Name I am responsible for maintaining and growing the Real Estate category. I help my clients understand and utilize Pa Media Group's digital marketing platforms to secure leads and boost brand awareness. This involves have a deep understanding of audience targeting, SEM, SEO. SMO, email, Pinterest, video, rich media, content marketing, realtor, builder, and apartment specific advertising, and print advertising. I collaborate with my clients to come up with the best strategies to fit their needs. I have monthly reporting calls with these clients to go over there advertising success. I do this by analyzing their Google Analytics account. I must be in Google Analytics daily. I am responsible for showing the success of their advertising campaigns through Google Analytics. I also must show them trends and optimize their campaigns using Google Analytics. Having a deep understanding in Google Analytics is critical in making sure my clients are making the correct advertising choices. I provide my clients with any and every report they need through Google Analytics to assist them. I am responsible for creating monthly reporting decks for my clients. These reports summarize what is going on with their website, their website traffic, what is working best, and what needs to be changed in their marketing strategy. I am currently responsible for managing one of the company's largest digital campaigns. This is because of my deep understanding of Google Analytics and the manner in which I can utilize it for the client. Healthcare Account Executive 03/2014 to 03/2015 My main responsibility is to grow and retain new and old healthcare related businesses. I must find new business opportunities as well as maintain my current book of business. I must be knowledgeable and have a full understanding about Audience Targeting, SEM, SEO, SMO, Email Blasts, Pinterest , Video ads, Rich Media, Content Marketing, and whatever new product our company launches. In this position it is critical that I have a deep understanding of Google Analytics. I must have the ability to tie all digital campaigns back to customers Google Analytics if able to. I have to be able to that translate the information from Google Analytics so my customers can understand it and also find the information useful. My goal is to be an indispensable resource to all my customers. I currently am response for managing and maintaining our of the companies largest digital accounts. Must work with the whole Healthcare team and maintain open communication so we do not overlap in our prospecting efforts. Real Estate/ Executive Marketing Media Consultant 07/2012 to 03/2014 Company Name I am responsible for learning, understanding, and selling all products of the media kit. I am accountable for maintaining my own book of business. Repair past customer experiences, maintain current customer relationships, and create new relationships. Create and develop effective marketing solution packages for customers. Campaign management included utilizing google analytics to optimize the campaigns. I had to be knowledgeable and have a full understanding about Audience targeting, SEM, SEO, SMO, Email Blasts, Youtube ads, and Pandora ads. I Project Leader on Best of York Tab, Readers Choice Tab, Parade of Homes Tab, and Home Show Tab. Was an active part of the Marketing Committees for York Builders Associations and York Economic Alliance as a company representative. Responsible for hitting monthly sales goals in retail, real estate, and digital. Responsible for hitting the goal of each tab. Responsible for managing, maintaining, and pitching some of the largest local accounts. I was a marketing intern at The Conference Center at Shippensburg University during the spring semester of 2011. Worked with customers at internship, made multiple documents for their packets, helped coordinate and set up for events, sending e-blasts, trained with vizergy, and started the process of getting the new Shippensburg Brochure started and designed the brochure, which I had to present to the Shippensburg Area of Commerce. Final project for the internship was coordinating and planning a networking event for 600 guests. 05/2011 to 02/2012 Company Name sales associate; responsible for greeting customers, assisting customers with choices, problems, and getting products, selling our credit card to customers, running the cash register, creating displays, unloading and organizing shipments, unpacking shipment and organizing it on carts, and putting together furniture. LEADERSHIP. Project leader and point person for Best of York Tab, Readers Choice Tab, The Parade of Homes Tab, and Home Show Tab; training and assisting new hires and Pier 1 Imports; coordinated and plan events at internship;. Education Bachelor of Science : Marketing and General Management 2012 Shippensburg University John L Grove College of Business City , State Marketing and General Management AACSB : International GPA: GPA: 3.5 Internship at The Conference Center at Shippensburg University Dean's List Fall Semester of 2011 and Spring Semester of 2012 Dale Carnigie, 2013 International GPA: 3.5 Internship at The Conference Center at Shippensburg University Dean's List Fall Semester of 2011 and Spring Semester of 2012 Dale Carnigie, 2013 Skills ads, advertising, book, Brochure, cash register, content, credit, client, clients, customer service experience, direction, Email, event planning, Google Analytics, LEADERSHIP, managing, marketing plans, marketing strategy, marketing, networking, organizing, print advertising, Project Leader, reading, Real Estate, reporting, retail, selling, sales, Video, website ","
    PA MEDIA GROUP
    Summary
    Be in a position involving and utilizing my marketing and management skills and knowledge gained throughout my education and on the job experience.
    Highlights
    Deep understanding of Google Analytics; analyzing website traffic and trends to help make business decisions; experienced in the tracking and optimize advertising campaigns; Heavy experience in digital marketing (search, target ads, email, social, display, mobile); sold and managed numerous multi platform digital marketing plans; reading and interpreting digital reports; extensive print experience; effective when leading a team; organized; take direction well; open minded; customer service experience; sufficient in computer based skills; work well under pressure; event planning experience *reference available upon request
    Experience
    Pa Media Group 04/2015 to Current Company Name
    • I am responsible for maintaining and growing the Real Estate category.
    • I help my clients understand and utilize Pa Media Group's digital marketing platforms to secure leads and boost brand awareness.
    • This involves have a deep understanding of audience targeting, SEM, SEO.
    • SMO, email, Pinterest, video, rich media, content marketing, realtor, builder, and apartment specific advertising, and print advertising.
    • I collaborate with my clients to come up with the best strategies to fit their needs.
    • I have monthly reporting calls with these clients to go over there advertising success.
    • I do this by analyzing their Google Analytics account.
    • I must be in Google Analytics daily.
    • I am responsible for showing the success of their advertising campaigns through Google Analytics.
    • I also must show them trends and optimize their campaigns using Google Analytics.
    • Having a deep understanding in Google Analytics is critical in making sure my clients are making the correct advertising choices.
    • I provide my clients with any and every report they need through Google Analytics to assist them.
    • I am responsible for creating monthly reporting decks for my clients.
    • These reports summarize what is going on with their website, their website traffic, what is working best, and what needs to be changed in their marketing strategy.
    • I am currently responsible for managing one of the company's largest digital campaigns.
    • This is because of my deep understanding of Google Analytics and the manner in which I can utilize it for the client.
    Healthcare Account Executive 03/2014 to 03/2015
    • My main responsibility is to grow and retain new and old healthcare related businesses.
    • I must find new business opportunities as well as maintain my current book of business.
    • I must be knowledgeable and have a full understanding about Audience Targeting, SEM, SEO, SMO, Email Blasts, Pinterest , Video ads, Rich Media, Content Marketing, and whatever new product our company launches.
    • In this position it is critical that I have a deep understanding of Google Analytics.
    • I must have the ability to tie all digital campaigns back to customers Google Analytics if able to.
    • I have to be able to that translate the information from Google Analytics so my customers can understand it and also find the information useful.
    • My goal is to be an indispensable resource to all my customers.
    • I currently am response for managing and maintaining our of the companies largest digital accounts.
    • Must work with the whole Healthcare team and maintain open communication so we do not overlap in our prospecting efforts.
    Real Estate/ Executive Marketing Media Consultant 07/2012 to 03/2014 Company Name
    • I am responsible for learning, understanding, and selling all products of the media kit.
    • I am accountable for maintaining my own book of business.
    • Repair past customer experiences, maintain current customer relationships, and create new relationships.
    • Create and develop effective marketing solution packages for customers.
    • Campaign management included utilizing google analytics to optimize the campaigns.
    • I had to be knowledgeable and have a full understanding about Audience targeting, SEM, SEO, SMO, Email Blasts, Youtube ads, and Pandora ads.
    • I Project Leader on Best of York Tab, Readers Choice Tab, Parade of Homes Tab, and Home Show Tab.
    • Was an active part of the Marketing Committees for York Builders Associations and York Economic Alliance as a company representative.
    • Responsible for hitting monthly sales goals in retail, real estate, and digital.
    • Responsible for hitting the goal of each tab.
    • Responsible for managing, maintaining, and pitching some of the largest local accounts.
    • I was a marketing intern at The Conference Center at Shippensburg University during the spring semester of 2011.
    • Worked with customers at internship, made multiple documents for their packets, helped coordinate and set up for events, sending e-blasts, trained with vizergy, and started the process of getting the new Shippensburg Brochure started and designed the brochure, which I had to present to the Shippensburg Area of Commerce.
    • Final project for the internship was coordinating and planning a networking event for 600 guests.
    05/2011 to 02/2012 Company Name
    • sales associate; responsible for greeting customers, assisting customers with choices, problems, and getting products, selling our credit card to customers, running the cash register, creating displays, unloading and organizing shipments, unpacking shipment and organizing it on carts, and putting together furniture.
    • LEADERSHIP.
    • Project leader and point person for Best of York Tab, Readers Choice Tab, The Parade of Homes Tab, and Home Show Tab; training and assisting new hires and Pier 1 Imports; coordinated and plan events at internship;.
    Education
    Bachelor of Science : Marketing and General Management 2012 Shippensburg University John L Grove College of Business City , State Marketing and General Management
    AACSB : International GPA: GPA: 3.5 Internship at The Conference Center at Shippensburg University Dean's List Fall Semester of 2011 and Spring Semester of 2012 Dale Carnigie, 2013 International GPA: 3.5 Internship at The Conference Center at Shippensburg University Dean's List Fall Semester of 2011 and Spring Semester of 2012 Dale Carnigie, 2013
    Skills
    ads, advertising, book, Brochure, cash register, content, credit, client, clients, customer service experience, direction, Email, event planning, Google Analytics, LEADERSHIP, managing, marketing plans, marketing strategy, marketing, networking, organizing, print advertising, Project Leader, reading, Real Estate, reporting, retail, selling, sales, Video, website
    ",HEALTHCARE 28897981," INFORMATION TECHNOLOGY SPECIALIST (WEB), GS-11 Career Overview Objective   IT Specialist, GS-2210-9 (CUSTSPT) NOC Merit-2016-0031 Experienced Systems Analyst with diverse industry experience in government, maritime, forestry, research and development. Professional expertise includes systems applications, disaster recovery planning, customer services, including remote, phone and local one on one. Qualifications Excellent communicator Adopts technology to business needs Stays current with technology Excellent interpersonal skills MS SharePoint, MS Access MS Office, Adobe Suite OS(s) Windows, Linux, Mac Skype, WebEx, Adobe Connect, MS Lync Technical Skills Skills Experience Total Years Last Used Level I, II and III customer Support Regional System Manager 5 September 2014 System installs and upgrades of agency software System Admin 5 September 2015 Accomplishments Awarded by the Forest Service, Pacific Northwest Research Station, for developing publishing innovations, multiple website support, and championing SharePoint. Also, awarded for superior performance during 2013. Awarded by the Forest Service, Pacific Northwest Research Station, for delivering superb computer assistance to the Communication Application Program, and demonstrated outstanding support to the maintenance of the stations' websites, and demonstrating extra effort in updating research related databases, and for researching new media sources such as e-pubs for the station's publications. Key developer and supporter for a new Regional Examination Center(REC) Merchant Mariner database, which was widely adopted by several REC's across the United States, for the U.S. Coast Guard. Work Experience Company Name City , State Information Technology Specialist (Web), GS-11 08/2013 to 02/2016 Over two years of planning, coordinating, and identifying business and research functions, resources and services working with the Forest Services' Climate Change Resource Center (CCRC). Coordinated testing and improvement of Chief of Information Office (CIO) Virtual Machine Primer training guide, for use by the Forest Service IT specialist, to transform web services to a Content Management System, using Drupal with Linux platform. Established a prototype site for training web team members, in preparations for migration to a new content management system. Instrumental in researching, planning and collaborating with teams in the Forest Service to increase the knowledge base of Drupal, SharePoint and eBooks for PNWRS, R&D and members CIO/WO levels. Apply federal, department, and agency web regulations and policies. Trained program departments to use MS SharePoint to collect files, data, publications, and agency policies into one central hub. Ensure that all material presented is in compliance with copyright requirements and section 508 of the Rehabilitation Act. Company Name City , State Computer Assistant, GS-5 03/2010 to 08/2013 Managed internet and intranet sites. Created and modified publication database entries within the Forest Services' Research Information Tracking System (RITS). Administered SharePoint sites. Provide group and one-on-one training to staff and new site owners. Converted print publications to eBook format for eReaders, including: embedding video and audio media clips. Company Name City , State Computer Department Intern 09/2008 to 06/2009 Designed and proto-typed a web-based, IT assets inventory tracking system, using Linux, Apache, MySQL, PHP, HTML, and CSS. Assisted all levels of school districts technical staff, with projects and day to day operations. Planned and deploying technology for teachers and students in the Camas School District, including software migration, computer and server upgrades. Establish a fleet of Linux OS laptops, that saved the school district over $250,000, by repurposing old laptops marked to be recycled. Assist with Citrix software, MS Office, Adobe Suite, Linux based Ubuntu and applications. Installed, maintained and repaired network hardware/software on multiple-campuses. Setup over 80 media presentations carts with sound systems for classes, working after normal work hours and weekends to minimize downtime for classrooms. Company Name City , State Database Intern 06/2008 to 08/2009 Create a patient tracking system using MS Access relationship database to help market a naturopathic clinic. Company Name City , State Office/Building Manager 01/2005 to 10/2005 32-hour work week Managed a church office, created correspondence and newsletters Scheduled and setup satellite seminars and media presentations. Coordinated building use for Homelink River charter school, to provide a safe and functional classrooms and facilities. Scheduled and supervised events for church and school. Company Name City , State Geek Squad Tech 10/2004 to 12/2004 Geek Squad Tech Assist customers with troubleshooting their computer problems, and technical questions. Upgrade hardware and software, removed viruses-spyware, sold computers and accessories, setup new computers to BestBuy specifications for quick sales. Company Name City , State Marine Science Technician, E-6 11/1984 to 05/2004 Provided level I, II, and III IT support as a Regional System Manager for other 400 workstations, across multiple Coast Guard campus, at remote field stations, and for facilities on ships. Provided training a assistance to system operators at units in problem solving, daily operations, including system backups, user profile setups, and user support. Displayed courtesy and strong interpersonal skills with all customer interactions. Built and maintained successful relationships with service providers, dealers and consumers. Assisted customers with technical issues via email, live chat and telephone. Created and supported multiple MS Access databases to track business needs. Education and Training Master of Science : Management and Organizational Leadership 08/2015 Warner Pacific University , City , State , USA Management and Organizational Leadership Certification : ITIL Foundation 2016 New Horizons , City , State , USA Bachelor of Science : Technology 06/2009 Eastern Washington University , City , State , USA Technology Site Builder and Theming : Drupal, Content Management 08/2012 OpenSourcery , City , State , USA Additional Skills Web, Content Management Systems, team collaborator/facilitator, innovator inspection, audits, presentations, researcher, self-starter,T1, problem solver ","
    INFORMATION TECHNOLOGY SPECIALIST (WEB), GS-11
    Career Overview

    Objective  

    IT Specialist, GS-2210-9 (CUSTSPT)

    NOC Merit-2016-0031

    Experienced Systems Analyst with diverse industry experience in government, maritime, forestry, research and development. Professional expertise includes systems applications, disaster recovery planning, customer services, including remote, phone and local one on one.

    Qualifications
    • Excellent communicator
    • Adopts technology to business needs
    • Stays current with technology
    • Excellent interpersonal skills
    • MS SharePoint, MS Access
    • MS Office, Adobe Suite
    • OS(s) Windows, Linux, Mac
    • Skype, WebEx, Adobe Connect, MS Lync
    Technical Skills
    Skills Experience Total Years Last Used
    Level I, II and III customer Support Regional System Manager 5 September 2014
    System installs and upgrades of agency software System Admin 5 September 2015
    Accomplishments

    Awarded by the Forest Service, Pacific Northwest Research Station, for developing publishing innovations, multiple website support, and championing SharePoint. Also, awarded for superior performance during 2013.


    Awarded by the Forest Service, Pacific Northwest Research Station, for delivering superb computer assistance to the Communication Application Program, and demonstrated outstanding support to the maintenance of the stations' websites, and demonstrating extra effort in updating research related databases, and for researching new media sources such as e-pubs for the station's publications.


    Key developer and supporter for a new Regional Examination Center(REC) Merchant Mariner database, which was widely adopted by several REC's across the United States, for the U.S. Coast Guard.

    Work Experience
    Company Name City , State Information Technology Specialist (Web), GS-11 08/2013 to 02/2016
    • Over two years of planning, coordinating, and identifying business and research functions, resources and services working with the Forest Services' Climate Change Resource Center (CCRC).
    • Coordinated testing and improvement of Chief of Information Office (CIO) Virtual Machine Primer training guide, for use by the Forest Service IT specialist, to transform web services to a Content Management System, using Drupal with Linux platform.
    • Established a prototype site for training web team members, in preparations for migration to a new content management system.
    • Instrumental in researching, planning and collaborating with teams in the Forest Service to increase the knowledge base of Drupal, SharePoint and eBooks for PNWRS, R&D and members CIO/WO levels.
    • Apply federal, department, and agency web regulations and policies.
    • Trained program departments to use MS SharePoint to collect files, data, publications, and agency policies into one central hub.
    • Ensure that all material presented is in compliance with copyright requirements and section 508 of the Rehabilitation Act.
    Company Name City , State Computer Assistant, GS-5 03/2010 to 08/2013
    • Managed internet and intranet sites.
    • Created and modified publication database entries within the Forest Services' Research Information Tracking System (RITS).
    • Administered SharePoint sites.
    • Provide group and one-on-one training to staff and new site owners.
    • Converted print publications to eBook format for eReaders, including: embedding video and audio media clips.
    Company Name City , State Computer Department Intern 09/2008 to 06/2009
    • Designed and proto-typed a web-based, IT assets inventory tracking system, using Linux, Apache, MySQL, PHP, HTML, and CSS.
    • Assisted all levels of school districts technical staff, with projects and day to day operations.
    • Planned and deploying technology for teachers and students in the Camas School District, including software migration, computer and server upgrades.
    • Establish a fleet of Linux OS laptops, that saved the school district over $250,000, by repurposing old laptops marked to be recycled.
    • Assist with Citrix software, MS Office, Adobe Suite, Linux based Ubuntu and applications.
    • Installed, maintained and repaired network hardware/software on multiple-campuses.
    • Setup over 80 media presentations carts with sound systems for classes, working after normal work hours and weekends to minimize downtime for classrooms.
    Company Name City , State Database Intern 06/2008 to 08/2009
    • Create a patient tracking system using MS Access relationship database to help market a naturopathic clinic.
    Company Name City , State Office/Building Manager 01/2005 to 10/2005
    • 32-hour work week
    • Managed a church office, created correspondence and newsletters
    • Scheduled and setup satellite seminars and media presentations.
    • Coordinated building use for Homelink River charter school, to provide a safe and functional classrooms and facilities.
    • Scheduled and supervised events for church and school.
    Company Name City , State Geek Squad Tech 10/2004 to 12/2004
    • Geek Squad Tech
    • Assist customers with troubleshooting their computer problems, and technical questions.
    • Upgrade hardware and software, removed viruses-spyware, sold computers and accessories, setup new computers to BestBuy specifications for quick sales.
    Company Name City , State Marine Science Technician, E-6 11/1984 to 05/2004
    • Provided level I, II, and III IT support as a Regional System Manager for other 400 workstations, across multiple Coast Guard campus, at remote field stations, and for facilities on ships.
    • Provided training a assistance to system operators at units in problem solving, daily operations, including system backups, user profile setups, and user support.
    • Displayed courtesy and strong interpersonal skills with all customer interactions.
    • Built and maintained successful relationships with service providers, dealers and consumers.
    • Assisted customers with technical issues via email, live chat and telephone.
    • Created and supported multiple MS Access databases to track business needs.
    Education and Training
    Master of Science : Management and Organizational Leadership 08/2015 Warner Pacific University , City , State , USA

    Management and Organizational Leadership
    Certification : ITIL Foundation 2016 New Horizons , City , State , USA
    Bachelor of Science : Technology 06/2009 Eastern Washington University , City , State , USA

    Technology
    Site Builder and Theming : Drupal, Content Management 08/2012 OpenSourcery , City , State , USA
    Additional Skills

    Web, Content Management Systems, team collaborator/facilitator, innovator inspection, audits, presentations, researcher, self-starter,T1, problem solver

    ",INFORMATION-TECHNOLOGY 28969385," VOLUNTEER ACCOUNTANT Summary CPA candidate with 15+ years of strong financial accounting and audit experience and knowledge of Internal Control, Enterprise Risk Management and GL, PL, BS reconciliations, work papers, cost, cash control, AP and AR on different accounting software's. Participated in the coordination of financial planning and budget management functions Monitored and analyzed monthly operating results against budget Managed preparation of the official annual report of actual revenues, transfers, and expenses, financial outlooks and forecasts. Collaborated with department managers and corporate staff to develop business plans Created a guide of financial control and planning procedures Exceptional communication and interpersonal skills; adept in forming strong working relationships with diverse internal and external business partners Accounts receivable/payable, payroll, corporate expenses analysis, and taxes Proficiency in bookkeeping, reporting, journal entries, and account reconciliation Entrusted to process high responsibility tasks and to work independently Demonstrated professionalism when communicating with department managers, clients, and suppliers Interacted with a wide variety of personalities while developing business plans and preparing reports Supervised role mapping, workflows, and delegated tasks; oversaw work of coworkers which enhanced leadership, teamwork and team coordination abilities Strong quantitative technical and accounting skills Independently driven to accomplish immediate assigned goals and long term company objectives. Highlights Analytical reasoning Financial statement analysis Strength in regulatory reporting Compliance testing knowledge Understands foreign tax reporting Budget forecasting expertise Account reconciliation expert PeopleSoft knowledge Great Plains familiarity Complex problem solving Excellent managerial techniques Strong organizational skills SEC and call reporting proficiency General ledger accounting Expert in customer relations Superior research skills Flexible team player Advanced computer proficiency (PC and Mac) Effective time management Accomplishments Formally recognized for excellence achieved in financial analysis, budgeting and forecasting. Experience 11/2012 to 09/2013 Volunteer Accountant Company Name － City , State Federal compliance, review, and preparation of corporation, insurance, partnership and private foundation tax returns. Coordinate with fixed asset accountant the necessary information for correct tax depreciation calculations, review tax depreciation calculations and schedules for accuracy. Analyze accrual accounts for deductibility pertaining to the provision and tax return. Assist in the completion of the tax footnotes for the annual statements. Identify reportable transaction disclosures for consolidated tax return and prepare tax filings for new entities, dissolutions and liquidations and assist with audit requests, research and implementation of tax consequences. Participate in the implementation of new provision, fixed assets, and ERP systems. 05/2009 to 10/2012 Accountant Company Name － City , State Responsible for various general accounting duties including accounts payable, banking, check requests and special projects as needed. Processed accounts payable; including purchase order entry, invoice approval and entry, follow up with vendors, aging reporting, processed daily checks and various credits. Assisted with month-end close and financial reporting. Performed monthly reconciliation of all bank accounts, including reconciliation of deposits with accounts receivable. Maintaining accounting records and preparing accounts and management information for small businesses (accountancy); advising clients on business transactions, such as mergers and acquisitions (corporate finance); Advising clients on areas of business improvement, or dealing with insolvency; detecting and preventing fraud (forensic accounting); managing junior colleagues. 11/1997 to 05/2005 Accountant / Manager Company Name － City , State Performed periodic budgeting/modeling to project monthly cash requirements and prepared financial and regulatory reports required by laws and regulations for the addition and opening of offices in Ajman and Sharjah. Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget. Executed accounts receivable reporting enhancements and reconciliation procedures in order to integrate QuickBooks accounting software and vision software. Managed accounting operations, accounting close, account reporting and reconciliations and received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Developed online invoicing procedures with several customers in order to streamline the accounts receivable process, which reduced invoice turn-around by a minimum of 30 days. Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations. Education 8 2013 Masters of Business Administration : Accounting Keller Graduate School of Management － City , State , US 2014 Masters of Science : Accounting & Financial Management Keller Graduate School of Management － City , State , US Certificate in Essentials of Bookkeeping and Computerized Accounting New York City College Of Technology New York AND Holding NYS driving license of "" E "" type. Skills Proficient in Microsoft Office Suite, Access, QuickBooks, Turbo Tax, Vision Accounting Software, Peach Tree, Dac-Easy, Sage, PeopleSoft and advance Microsoft excel ","
    VOLUNTEER ACCOUNTANT
    Summary
    CPA candidate with 15+ years of strong financial accounting and audit experience and knowledge of Internal Control, Enterprise Risk Management and GL, PL, BS reconciliations, work papers, cost, cash control, AP and AR on different accounting software's. Participated in the coordination of financial planning and budget management functions Monitored and analyzed monthly operating results against budget Managed preparation of the official annual report of actual revenues, transfers, and expenses, financial outlooks and forecasts. Collaborated with department managers and corporate staff to develop business plans Created a guide of financial control and planning procedures Exceptional communication and interpersonal skills; adept in forming strong working relationships with diverse internal and external business partners Accounts receivable/payable, payroll, corporate expenses analysis, and taxes Proficiency in bookkeeping, reporting, journal entries, and account reconciliation Entrusted to process high responsibility tasks and to work independently Demonstrated professionalism when communicating with department managers, clients, and suppliers Interacted with a wide variety of personalities while developing business plans and preparing reports Supervised role mapping, workflows, and delegated tasks; oversaw work of coworkers which enhanced leadership, teamwork and team coordination abilities Strong quantitative technical and accounting skills Independently driven to accomplish immediate assigned goals and long term company objectives.
    Highlights

    Analytical reasoning

    Financial statement analysis

    Strength in regulatory reporting

    Compliance testing knowledge

    Understands foreign tax reporting

    Budget forecasting expertise

    Account reconciliation expert

    PeopleSoft knowledge

    Great Plains familiarity

    Complex problem solving

    Excellent managerial techniques

    Strong organizational skills

    SEC and call reporting proficiency

    General ledger accounting

    Expert in customer relations

    Superior research skills

    Flexible team player

    Advanced computer proficiency (PC and Mac)

    Effective time management
    Accomplishments

    Formally recognized for excellence achieved in financial analysis, budgeting and forecasting.

    Experience
    11/2012 to 09/2013
    Volunteer Accountant Company Name － City , State
    • Federal compliance, review, and preparation of corporation, insurance, partnership and private foundation tax returns.
    • Coordinate with fixed asset accountant the necessary information for correct tax depreciation calculations, review tax depreciation calculations and schedules for accuracy.
    • Analyze accrual accounts for deductibility pertaining to the provision and tax return.
    • Assist in the completion of the tax footnotes for the annual statements.
    • Identify reportable transaction disclosures for consolidated tax return and prepare tax filings for new entities, dissolutions and liquidations and assist with audit requests, research and implementation of tax consequences.
    • Participate in the implementation of new provision, fixed assets, and ERP systems.
    05/2009 to 10/2012
    Accountant Company Name － City , State
    • Responsible for various general accounting duties including accounts payable, banking, check requests and special projects as needed.
    • Processed accounts payable; including purchase order entry, invoice approval and entry, follow up with vendors, aging reporting, processed daily checks and various credits.
    • Assisted with month-end close and financial reporting.
    • Performed monthly reconciliation of all bank accounts, including reconciliation of deposits with accounts receivable.
    • Maintaining accounting records and preparing accounts and management information for small businesses (accountancy); advising clients on business transactions, such as mergers and acquisitions (corporate finance); Advising clients on areas of business improvement, or dealing with insolvency; detecting and preventing fraud (forensic accounting); managing junior colleagues.
    11/1997 to 05/2005
    Accountant / Manager Company Name － City , State
    • Performed periodic budgeting/modeling to project monthly cash requirements and prepared financial and regulatory reports required by laws and regulations for the addition and opening of offices in Ajman and Sharjah.
    • Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget.
    • Executed accounts receivable reporting enhancements and reconciliation procedures in order to integrate QuickBooks accounting software and vision software.
    • Managed accounting operations, accounting close, account reporting and reconciliations and received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.
    • Developed online invoicing procedures with several customers in order to streamline the accounts receivable process, which reduced invoice turn-around by a minimum of 30 days.
    • Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations.
    Education
    8 2013
    Masters of Business Administration : Accounting Keller Graduate School of Management － City , State , US
    2014
    Masters of Science : Accounting & Financial Management Keller Graduate School of Management － City , State , US
    Certificate in Essentials of Bookkeeping and Computerized Accounting New York City College Of Technology New York AND Holding NYS driving license of "" E "" type.
    Skills

    Proficient in Microsoft Office Suite, Access, QuickBooks, Turbo Tax, Vision Accounting Software, Peach Tree, Dac-Easy, Sage, PeopleSoft and advance Microsoft excel

    ",ACCOUNTANT 37818861," CONSTRUCTION CONSULTANT Summary To secure a project management position with a dynamic organization where I can be contribute to a team and utilize my extensive leadership experience to develop and grow the business. Held every management position within the organization including: general manger, national corporate trainer, front of the house manager, kitchen manager, and bar manager. Experience in the organization culminated as a store owner and operator. Experience 01/2011 to 01/2015 Construction Consultant Company Name － City , State Supervised well site and location road construction, equipment procurement, and logistics. Coordinated facilities construction and well production. Consulted with project managers, vendors, and other departmental personnel to discuss and formulate estimates and resolve job site issues. Obtained, organized, and analyzed multiple subcontractor quotes across varying trades by specifying materials, identifying qualified subcontractors, and negotiating prices. Supervised well site completions including: well site perforations, well site logging, and well site flow back. Communicated with both internal and external project stakeholders to troubleshoot issues and determine appropriate resolutions. Coordinated and oversaw all project crews including construction, safety, and electrical. Identified and documented issues and risks to offer realistic recommendations for alternatives to achieve desired company results. Held and facilitated all daily JSA's. Consistently worked on multiple projects and issues with the ability to determine the severity of an issue and escalate appropriately as needed. 01/2010 to 01/2011 Prospective Owner Operator Company Name － City , State Oversaw all front of the house and back of the house hiring and training. Ensured that front of the house shifts ran smoothly and efficiently while providing thorough and friendly customer service and driving sales in a business averaging $100,000 in gross weekly sales. Managed all front of the house and back of the house inventory control and purchasing. 01/2007 to 01/2010 Assistant General Manager Company Name － City , State Wrote and unified entire company wide inventory control system. Managed daily cash intake, bar and alcohol inventory, building repair and maintenance budgets, and account payable. Oversaw hiring, training, and scheduling of all sixty front of the house employees. Education 1990 Business and Civil Engineering University of Tennessee － City Business and Civil Engineering Steve Knowles Kodiak Energy Consulting, LLC - Vice President of Operations Skills budgets, budget, Consulting, customer service, driving, fast, hiring, inventory, inventory control, logging, logistics, materials, Microsoft Office Suite, needs assessment, negotiating, personnel, procurement, project management, purchasing, quality assurance, safety, sales, scheduling, self-motivated, managing suppliers, troubleshoot, verbal communication skills, excellent written ","
    CONSTRUCTION CONSULTANT
    Summary
    To secure a project management position with a dynamic organization where I can be contribute to a team and utilize my extensive leadership experience to develop and grow the business. Held every management position within the organization including: general manger, national corporate trainer, front of the house manager, kitchen manager, and bar manager. Experience in the organization culminated as a store owner and operator.
    Experience
    01/2011 to 01/2015
    Construction Consultant Company Name － City , State
    • Supervised well site and location road construction, equipment procurement, and logistics.
    • Coordinated facilities construction and well production.
    • Consulted with project managers, vendors, and other departmental personnel to discuss and formulate estimates and resolve job site issues.
    • Obtained, organized, and analyzed multiple subcontractor quotes across varying trades by specifying materials, identifying qualified subcontractors, and negotiating prices.
    • Supervised well site completions including: well site perforations, well site logging, and well site flow back.
    • Communicated with both internal and external project stakeholders to troubleshoot issues and determine appropriate resolutions.
    • Coordinated and oversaw all project crews including construction, safety, and electrical.
    • Identified and documented issues and risks to offer realistic recommendations for alternatives to achieve desired company results.
    • Held and facilitated all daily JSA's.
    • Consistently worked on multiple projects and issues with the ability to determine the severity of an issue and escalate appropriately as needed.
    01/2010 to 01/2011
    Prospective Owner Operator Company Name － City , State
    • Oversaw all front of the house and back of the house hiring and training.
    • Ensured that front of the house shifts ran smoothly and efficiently while providing thorough and friendly customer service and driving sales in a business averaging $100,000 in gross weekly sales.
    • Managed all front of the house and back of the house inventory control and purchasing.
    01/2007 to 01/2010
    Assistant General Manager Company Name － City , State
    • Wrote and unified entire company wide inventory control system.
    • Managed daily cash intake, bar and alcohol inventory, building repair and maintenance budgets, and account payable.
    • Oversaw hiring, training, and scheduling of all sixty front of the house employees.
    Education
    1990
    Business and Civil Engineering University of Tennessee － City Business and Civil Engineering Steve Knowles Kodiak Energy Consulting, LLC - Vice President of Operations
    Skills
    budgets, budget, Consulting, customer service, driving, fast, hiring, inventory, inventory control, logging, logistics, materials, Microsoft Office Suite, needs assessment, negotiating, personnel, procurement, project management, purchasing, quality assurance, safety, sales, scheduling, self-motivated, managing suppliers, troubleshoot, verbal communication skills, excellent written
    ",CONSULTANT 13072354," DOMESTIC VIOLENCE AND SEXUAL ASSAULT ADVOCATE Professional Summary Certified Massachusetts Domestic Violence and Sexual Assault Advocate driven to help survivors overcome numerous intersecting social, mental and emotional obstacles. Experience developing and facilitating groups for many age groups and populations, and excellent outreach background. Skill Highlights Individual Counseling Group facilitation Risk Assessment Program Development Youth Advocacy Court advocacy  Outreach Case management Professional Experience Company Name July 2014 to Current Domestic Violence and Sexual Assault Advocate City , State One on one counseling addressing emotional needs, coping skills, goals and planning for survivors of domestic violence and sexual assault, often maintaining a caseload of up to 15 clients at one time. Cross trained as court advocate, helping people to access restraining orders at the Haverhill District Courthouse. Created and facilitated the first successful women's support group for survivors of domestic violence and sexual assault at the YWCA Haverhill, with a regular attendance of 10-20 women. Successfully built and rebuilt relationships with outside agencies in the greater Haverhill community, which in turn helped to secure donations and help for our clients and programs. Conducted training and presentations in the community regarding healthy relationships, domestic violence, sexual assault, technology safety, codependency, coping skills, self care and other relevant social issues to all age groups, including at Haverhill Public Schools and other agencies. Developed an empowerment group for girls age 10-14 after school that takes place twice a week, which has become one of the most popular after school options at the middle school. The program is currently expanding into other middle schools.  Company Name January 2014 to May 2014 Student Intern City , State Assisted attorney Samdperil during a major homicide trial including input on trial strategy. Conducted client interviews on behalf of attorney Samdperil. Organized case files and discovery materials to prepare for trial. Attended criminal and family court proceedings, depositions, and other meetings related to current cases. Performed research tasks as needed. Took on secretarial duties in the absence of the paralegal. Performed background research on both clients and plaintiffs in order to aid case strategy. Company Name January 2010 to January 2014 Student Advocate and Assistant Outreach Coordinator City , State Organized the Community Educators, who are a secondary group of volunteers with the Sexual Harassment and Rape Prevention Program. Planned, organized and arranged presentations and participation programs in classrooms, residence halls, and university events. Designed and implemented new work flow processes to improve productivity. Digitized archives of newspaper articles related to sexual assault from around New England dated back to 1980. Staffed the emergency help line on campus. One-on-one guidance for students including phone based counseling and referrals for survivors of sexual assault. Company Name January 2012 to Current Customer Service Representative City , State Learned cash register and money skills as well as inventory and ordering. Opened and closed the operation. Trained and managed other employees. Worked in a supervisory position. Worked well under pressure or alone and demonstrated excellent time management and multitasking skills while raising dough, cooking waffles and managing the delicate equipment.  Company Name January 2010 to January 2013 Research Assistant, Legal Socialization Lab City , State Graduate level statistical analysis and research during undergraduate years. Honed presentation skills while presenting and defending original research on legal socialization, youth behavior and criminal behavior, violent video games, bullying and more. Gained proficiency using SPSS, Microsoft Excel, Microsoft Office and other software.  Edited manuscripts and original research in a collaborative but fast paced and competitive environment.  Company Name January 2011 to January 2012 Safezones Facilitator, Office of Multicultural Student Affairs City , State Participated in an intensive training that included a thorough understanding of how to speak publicly about issues that are often considered socially uncomfortable and how to make people at ease with these difficult conversations. Facilitated conversation and participation in a supportive and sincere manner. Trained staff, resident support, and students on LGBTQ+ topics, concerns and identities throughout campus. Company Name January 2011 to January 2012 Peer Mediator City , State Lead in depth training and seminars on problem solving, particularly at on-campus sorority and fraternity houses, leading to positive outcomes and a happier community within the houses. Overhauled previously held opinions to view conflict from several different perspectives and find a mutually satisfying resolution. Company Name January 2006 to Current Server City , State Formed long-lasting relationships with customers and coworkers in a fast-paced, multitasking environment. Awarded with additional responsibilities over time; was working as a cook, bus person, waitress and dishwasher while also supervising other employees. Learned valuable customer service skills and time management skills. Education and Training University of New Hampshire May 2014 Bachelor of the Arts : Psychology and Justice Studies Forensics Psychology and Justice Studies Forensics Skills  Conflict resolution, advocacy, group facilitation, program development, youth advocacy, outreach, Microsoft Office, training, counseling, customer service skills, data entry, database, editing skills, money handling, multitasking, presenting, problem solving, programming, public speaking, research, safety, secretarial, seminars, staffing, statistical analysis, strategy, supervising, phone, time management. ","
    DOMESTIC VIOLENCE AND SEXUAL ASSAULT ADVOCATE
    Professional Summary
    Certified Massachusetts Domestic Violence and Sexual Assault Advocate driven to help survivors overcome numerous intersecting social, mental and emotional obstacles. Experience developing and facilitating groups for many age groups and populations, and excellent outreach background.
    Skill Highlights
    • Individual Counseling
    • Group facilitation
    • Risk Assessment
    • Program Development
    • Youth Advocacy
    • Court advocacy 
    • Outreach
    • Case management
    Professional Experience
    Company Name July 2014 to Current Domestic Violence and Sexual Assault Advocate
    City , State
    • One on one counseling addressing emotional needs, coping skills, goals and planning for survivors of domestic violence and sexual assault, often maintaining a caseload of up to 15 clients at one time.
    • Cross trained as court advocate, helping people to access restraining orders at the Haverhill District Courthouse.
    • Created and facilitated the first successful women's support group for survivors of domestic violence and sexual assault at the YWCA Haverhill, with a regular attendance of 10-20 women.
    • Successfully built and rebuilt relationships with outside agencies in the greater Haverhill community, which in turn helped to secure donations and help for our clients and programs.
    • Conducted training and presentations in the community regarding healthy relationships, domestic violence, sexual assault, technology safety, codependency, coping skills, self care and other relevant social issues to all age groups, including at Haverhill Public Schools and other agencies.
    • Developed an empowerment group for girls age 10-14 after school that takes place twice a week, which has become one of the most popular after school options at the middle school. The program is currently expanding into other middle schools. 
    Company Name January 2014 to May 2014 Student Intern
    City , State
    • Assisted attorney Samdperil during a major homicide trial including input on trial strategy.
    • Conducted client interviews on behalf of attorney Samdperil.
    • Organized case files and discovery materials to prepare for trial.
    • Attended criminal and family court proceedings, depositions, and other meetings related to current cases.
    • Performed research tasks as needed.
    • Took on secretarial duties in the absence of the paralegal.
    • Performed background research on both clients and plaintiffs in order to aid case strategy.
    Company Name January 2010 to January 2014 Student Advocate and Assistant Outreach Coordinator
    City , State
    • Organized the Community Educators, who are a secondary group of volunteers with the Sexual Harassment and Rape Prevention Program.
    • Planned, organized and arranged presentations and participation programs in classrooms, residence halls, and university events.
    • Designed and implemented new work flow processes to improve productivity.
    • Digitized archives of newspaper articles related to sexual assault from around New England dated back to 1980.
    • Staffed the emergency help line on campus.
    • One-on-one guidance for students including phone based counseling and referrals for survivors of sexual assault.
    Company Name January 2012 to Current Customer Service Representative
    City , State
    • Learned cash register and money skills as well as inventory and ordering.
    • Opened and closed the operation.
    • Trained and managed other employees.
    • Worked in a supervisory position.
    • Worked well under pressure or alone and demonstrated excellent time management and multitasking skills while raising dough, cooking waffles and managing the delicate equipment. 
    Company Name January 2010 to January 2013 Research Assistant, Legal Socialization Lab
    City , State
    • Graduate level statistical analysis and research during undergraduate years.
    • Honed presentation skills while presenting and defending original research on legal socialization, youth behavior and criminal behavior, violent video games, bullying and more.
    • Gained proficiency using SPSS, Microsoft Excel, Microsoft Office and other software. 
    • Edited manuscripts and original research in a collaborative but fast paced and competitive environment. 
    Company Name January 2011 to January 2012 Safezones Facilitator, Office of Multicultural Student Affairs
    City , State
    • Participated in an intensive training that included a thorough understanding of how to speak publicly about issues that are often considered socially uncomfortable and how to make people at ease with these difficult conversations.
    • Facilitated conversation and participation in a supportive and sincere manner.
    • Trained staff, resident support, and students on LGBTQ+ topics, concerns and identities throughout campus.
    Company Name January 2011 to January 2012 Peer Mediator
    City , State
    • Lead in depth training and seminars on problem solving, particularly at on-campus sorority and fraternity houses, leading to positive outcomes and a happier community within the houses.
    • Overhauled previously held opinions to view conflict from several different perspectives and find a mutually satisfying resolution.
    Company Name January 2006 to Current Server
    City , State
    • Formed long-lasting relationships with customers and coworkers in a fast-paced, multitasking environment.
    • Awarded with additional responsibilities over time; was working as a cook, bus person, waitress and dishwasher while also supervising other employees.
    • Learned valuable customer service skills and time management skills.
    Education and Training
    University of New Hampshire May 2014 Bachelor of the Arts : Psychology and Justice Studies Forensics Psychology and Justice Studies Forensics
    Skills
     Conflict resolution, advocacy, group facilitation, program development, youth advocacy, outreach, Microsoft Office, training, counseling, customer service skills, data entry, database, editing skills, money handling, multitasking, presenting, problem solving, programming, public speaking, research, safety, secretarial, seminars, staffing, statistical analysis, strategy, supervising, phone, time management.
    ",ADVOCATE 25873425," HEALTH ADVOCATE Professional Summary I am an empowered health advocate with excellent communication and active listening skills with a strong motivation to succeed. I am seen as reliable and approachable employee who quickly learns and masters new concepts and skills. I am motivated and enthusiastic about helping patients and the community navigate rights and responsibilities during treatment. Personable demeanor with priority on care and service. Seen as a friendly team player with talent for operating in fast-paced, dynamic environments. Skills Public Safety Administrative Support Proficient in Lytec Proficient in GSuite Patient rights Data entry Time management Problem-solving skills Decision-making abilities Crisis intervention Crisis communication Work History Health Advocate , 03/2017 to Current Company Name – City , State Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment Reviewed all patient paperwork for accuracy, including claims, bills and medico-legal documents Responded to 15 or more patient concerns and questions with compassionate and knowledgeable service in a day Entered continuing medical documentation into computer systems and managed database of information Compiled and reviewed medical charts Manages approximately 30 incoming calls, emails, faxes per day from patients, pharmacies, and doctor offices Used Lytec to schedule and manage patient appointments Balanced cash deposits, credit card payments each day Took co-payments, compiled daily financial records Worked effectively with staff from all departments to coordinate resolutions Helped vulnerable individuals navigate complex healthcare system Developed and implemented training classes to educate team members and community residents Resolved patient flow problems, improved operations and provided exceptional client support Security Officer , 08/2015 to 02/2017 Company Name – City , State Preformed and authorized entrance and departure of over 30 vehicles, cargo trucks and visitors Detected suspicious activities and watched for criminal acts and rule infractions Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual occurrences Patrolled private and public community premises to prevent and detect signs of intrusion and secure doors, windows and gates Checked and secured 14 building entrances over 8 hours Patrolled 2 square miles of property to ensure safety of employees, homeowners, and guests Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations Security Coordinator , 12/2019 to Current Company Name – City , State Checked identification of all persons entering and exiting facility Oversaw periodic safety inspections, patrol service and immediate response to all safety-security situations Remained flexible in rapidly changing environments and adapted to developing situations Responded to suspicious activities to investigate and resolve concerns with appropriate physical or verbal techniques Maintained composure and professionalism while screening visitors during high volume periods Adhered to established procedures and policies and posted orders to include enforcement of company rules, policies and regulations Answered alarms and investigated disturbances, contacting local law enforcement personnel for escalating crises Applied effective communication and interpersonal skills when interacting with all levels of personnel and general public Resolved complaints and issues involving both guests and employees Completed incident reports by recording observations and occurrences and interviewing witnesses following physical incidents Worked both independently and collaboratively to resolve urgent issues, which included building and personal incidents Secured entrances and exits via physical presence and careful monitoring of CCTV Secured premises and personnel by patrolling property and monitoring surveillance equipment, including CCTV cameras Education Bachelor of Science : Psychology , 04/2017 East Stroudsburg University - City , State Member of Phi Sigma Delta Fraternity, Member of P.R.I.D.E. Club High School Diploma : 2017 Naugatuck High School - City , State Graduated in Top 20% of class. GPA: 3.4, Participated in school Marching Band, 2007 to 2009. Participated in school's Percussion Ensemble, 2005 to 2009 Certifications CPR Certified, 2015-2016 First Aid Training, 2015 Skills Public Safety Administrative Support Proficient in Lytec Proficient in GSuite Patient rights Data entry Time management Problem-solving skills Decision-making abilities Crisis intervention Crisis communication Work History Transition Health Advocate , 03/2017 to Current Company Name – City , State Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment Reviewed all patient paperwork for accuracy, including claims, bills and medico-legal documents Responded to patient concerns and questions with compassionate and knowledgeable service Entered details into computer systems and managed database of information Compiled and reviewed medical charts Manages approximately 30 incoming calls, emails, and faxes per day from patients and pharmacies Used Lytec to schedule appointments Balanced deposits and credit card payments each day Took co-payments and compiled daily financial records Worked effectively with staff from all departments to coordinate resolutions Security Officer , 08/2015 to 02/2017 Company Name – City , State Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors Detected suspicious activities and watched for criminal acts and rule infractions Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences Patrolled industrial and commercial premises to prevent and detect signs of intrusion and secure doors, windows and gates Checked and secured 14 building entrances over 8 hours Patrolled 2 square miles premises to ensure safety of employees and visitors Maintenance , 09/2014 to 04/2015 Company Name – City , State Vacuumed rugs and carpeted areas in offices, lobbies and corridors Polished glass surfaces and windows Removed waste paper and other trash from the premises to designated area Disinfected and mopped bathrooms to keep them sanitary and clean Used chemicals and other cleaning equipment in a proper, safe and responsible manner School Age Teacher , 10/2013 to 04/2014 Company Name – City , State Addressed behavioral and learning issues with parents and daycare management Encouraged good behaviors using the positive reinforcement method Encouraged children to be understanding of and patient with others Made nutritious breakfasts, lunches, dinners and snacks for the children Engaged with children on an individual basis in a pleasant manner Organized structured learning activities for classroom of 15 students to teach motor skills ","
    HEALTH ADVOCATE
    Professional Summary

    I am an empowered health advocate with excellent communication and active listening skills with a strong motivation to succeed. I am seen as reliable and approachable employee who quickly learns and masters new concepts and skills. I am motivated and enthusiastic about helping patients and the community navigate rights and responsibilities during treatment. Personable demeanor with priority on care and service. Seen as a friendly team player with talent for operating in fast-paced, dynamic environments.

    Skills
    • Public Safety
    • Administrative Support
    • Proficient in Lytec
    • Proficient in GSuite
    • Patient rights
    • Data entry
    • Time management
    • Problem-solving skills
    • Decision-making abilities
    • Crisis intervention
    • Crisis communication
    Work History
    Health Advocate , 03/2017 to Current
    Company Name – City , State
    • Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment
    • Reviewed all patient paperwork for accuracy, including claims, bills and medico-legal documents
    • Responded to 15 or more patient concerns and questions with compassionate and knowledgeable service in a day
    • Entered continuing medical documentation into computer systems and managed database of information
    • Compiled and reviewed medical charts
    • Manages approximately 30 incoming calls, emails, faxes per day from patients, pharmacies, and doctor offices
    • Used Lytec to schedule and manage patient appointments
    • Balanced cash deposits, credit card payments each day
    • Took co-payments, compiled daily financial records
    • Worked effectively with staff from all departments to coordinate resolutions
    • Helped vulnerable individuals navigate complex healthcare system
    • Developed and implemented training classes to educate team members and community residents
    • Resolved patient flow problems, improved operations and provided exceptional client support
    Security Officer , 08/2015 to 02/2017
    Company Name – City , State
    • Preformed and authorized entrance and departure of over 30 vehicles, cargo trucks and visitors
    • Detected suspicious activities and watched for criminal acts and rule infractions
    • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual occurrences
    • Patrolled private and public community premises to prevent and detect signs of intrusion and secure doors, windows and gates
    • Checked and secured 14 building entrances over 8 hours
    • Patrolled 2 square miles of property to ensure safety of employees, homeowners, and guests
    • Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations
    Security Coordinator , 12/2019 to Current
    Company Name – City , State
    • Checked identification of all persons entering and exiting facility
    • Oversaw periodic safety inspections, patrol service and immediate response to all safety-security situations
    • Remained flexible in rapidly changing environments and adapted to developing situations
    • Responded to suspicious activities to investigate and resolve concerns with appropriate physical or verbal techniques
    • Maintained composure and professionalism while screening visitors during high volume periods
    • Adhered to established procedures and policies and posted orders to include enforcement of company rules, policies and regulations
    • Answered alarms and investigated disturbances, contacting local law enforcement personnel for escalating crises
    • Applied effective communication and interpersonal skills when interacting with all levels of personnel and general public
    • Resolved complaints and issues involving both guests and employees
    • Completed incident reports by recording observations and occurrences and interviewing witnesses following physical incidents
    • Worked both independently and collaboratively to resolve urgent issues, which included building and personal incidents
    • Secured entrances and exits via physical presence and careful monitoring of CCTV
    • Secured premises and personnel by patrolling property and monitoring surveillance equipment, including CCTV cameras
    Education
    Bachelor of Science : Psychology , 04/2017
    East Stroudsburg University - City , State

    Member of Phi Sigma Delta Fraternity, Member of P.R.I.D.E. Club
    High School Diploma : 2017
    Naugatuck High School - City , State

    Graduated in Top 20% of class. GPA: 3.4, Participated in school Marching Band, 2007 to 2009. Participated in school's Percussion Ensemble, 2005 to 2009
    Certifications

    CPR Certified, 2015-2016 First Aid Training, 2015

    Skills
    • Public Safety
    • Administrative Support
    • Proficient in Lytec
    • Proficient in GSuite
    • Patient rights
    • Data entry
    • Time management
    • Problem-solving skills
    • Decision-making abilities
    • Crisis intervention
    • Crisis communication
    Work History
    Transition Health Advocate , 03/2017 to Current
    Company Name – City , State
    • Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment
    • Reviewed all patient paperwork for accuracy, including claims, bills and medico-legal documents
    • Responded to patient concerns and questions with compassionate and knowledgeable service
    • Entered details into computer systems and managed database of information
    • Compiled and reviewed medical charts
    • Manages approximately 30 incoming calls, emails, and faxes per day from patients and pharmacies
    • Used Lytec to schedule appointments
    • Balanced deposits and credit card payments each day
    • Took co-payments and compiled daily financial records
    • Worked effectively with staff from all departments to coordinate resolutions
    Security Officer , 08/2015 to 02/2017
    Company Name – City , State
    • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors
    • Detected suspicious activities and watched for criminal acts and rule infractions
    • Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences
    • Patrolled industrial and commercial premises to prevent and detect signs of intrusion and secure doors, windows and gates
    • Checked and secured 14 building entrances over 8 hours
    • Patrolled 2 square miles premises to ensure safety of employees and visitors
    Maintenance , 09/2014 to 04/2015
    Company Name – City , State
    • Vacuumed rugs and carpeted areas in offices, lobbies and corridors
    • Polished glass surfaces and windows
    • Removed waste paper and other trash from the premises to designated area
    • Disinfected and mopped bathrooms to keep them sanitary and clean
    • Used chemicals and other cleaning equipment in a proper, safe and responsible manner
    School Age Teacher , 10/2013 to 04/2014
    Company Name – City , State
    • Addressed behavioral and learning issues with parents and daycare management
    • Encouraged good behaviors using the positive reinforcement method
    • Encouraged children to be understanding of and patient with others
    • Made nutritious breakfasts, lunches, dinners and snacks for the children
    • Engaged with children on an individual basis in a pleasant manner
    • Organized structured learning activities for classroom of 15 students to teach motor skills
    ",ADVOCATE 32651555," FITNESS DIRECTOR Highlights Skills Used: Teamwork, Leadership, Ocean Saftey Knowledge, Customer Service/Hospitality Basic Japanese Speaking (greetings & customs) Diamond Jeweler / Executive Protection Jason Park Diamond - Honolulu, HI - July 2014 to October 2014 Responsibilities Sales of Various Exquisite Diamonds, Rare Gemstones, Sunrise shells and Royal Hawaiian Jewelry from the Historic Iolani Palace Provide Personal Security during transportation of Diamonds, Gemstones and or Cash Deposits. Accomplishments Assisted in the Start Up and Grand Opening of Jason Park Diamond, Jeweler for the Iolani Palace in Honolulu Hawaii. Skills Used Knowledge of Characteristics associated with Pricing Diamonds, Rare Gemstones, Sunrise shells. Tactics and Techniques for Executive Protection and Transportation of High Value Items. Executive Assistant to CEO / Ambassador Of Pearl Harbor Discover Hawaii Tours - Honolulu, HI - July 2012 to April 2014 Responsibilities: Schedule business meetings , times and locations, and coordinate travel arrangements for 1-7 personel Assist with Daily Operations of company and monitor employee production and operations. Key player in development of Waikiki Welcome Center economic tour trolley which provides transportation to and from local events while providing visual advertising for Discover Hawaii Tours. Maintenance Manager for 108 Tour buses on islands of Hawaii, Maui, Oahu and Kaui. Responsible for ensuring all vehicle's in company operation have proper Decals and Insurances and comply with federal and state tourism transportation regulations. Oversee 18 Tour Drivers ensuring all maintain current TWIC, CDL, Medical and Legal clearances to allow Military Base Access Coordinated Tour Routes / Schedules for Tour Drivers on site at Pearl Harbor Assist Tourist around Pearl Harbor Act as Liason for Discover Hawaii Tours with Other Tour Companies. Prepare Breakfast Boxes for morning tours of 150-300 people Sales Representative / Model RIX Islandwear - Honolulu, HI - February 2011 to January 2012 Responsibilities Sales of Special Brand Men's Only Aloha Shirts. Opening and Closing Store Cashier / Trainer Inventory Accountability of shipments and Quality Control Supervisor ensuring correct products arrived free of damages. Modeled Men's Aloha T Shirts and was featured on 12ft x 5ft poster that was posted in display window of location. Accomplishments Doubled store location monthly earning of +-$6,500 to +-$13,400. Experience Fitness Director August 2015 to Current Company Name － City , State Manage 11 Personal Training Staff ensuring facility offers highest level of safe and effective training along with offering diverse training programs. Draft and Submit Payroll for 11 Training Department Employees Bi-weekly Conduct monthly training groups to ensure employees are following company policy and procedures. Sell Club Memberships Sell Personal Training Accomplishments: Increased monthly revenue to $32,000 resulting in promotion to Fitness Director in first 90 days with company. First month as Fitness Director resulted in $77,800 highest personal training sales on company record surpassing monthly goal of $45,000 by $32,800. Manager / Safety Advisor January 2012 to January 2016 Company Name － City , State Entrusted with keys and security codes for opening and closing store. Train New Employees on Daily Operations and review company Policies and Procedures as well as Crew Expectations during indoctrination process. Manage Reservation Times for Surf lessons and coordinate ground demonstrations Practice and Demonstrate Water Safety techniques and maintain a current CPR qualification. Provide Basic First Aid on daily basis for minor cuts, scrapes, punctures and severe lacerations to injuries that require professional medical attention. Aviation Warfare Systems Operator November 2004 to August 2010 783 Hrs Flight Time as Tactical Helicopter Aircrewman. Door Gunner: M240D, .50 Cal Gau 16. Anti Submarine Warfare Systems (Acoustic / Non Acoustic. Airborne Radar Operator / Sensor Operator Written up for Tactical Operator of the Quarter during first deployment.Scored a 394 out of 400 on Search and Rescue Physical Evaluation of Western Operators and scored 4.0 out of 4.0 on the academic portion of the evaluation. Awarded for being the only Operator to score that high on entire evaluation of Pacific Navy.Cover page and 4 page article in FUTURES Magazine, a military recruiting magazine distributed across the nation. Also Featured on Today'sMilitary.comDiving with a Navy Search-and-Rescue Swimmer: http:// youtu.be/DPNfXayzvL4. Education High School Diploma : General Education , 2004 Camden County High School － City , State General Education Willing to relocate: Anywhere Skills academic, Basic, Bi, Cash Deposits, closing, CPR, Customer Service, First Aid, FUTURES, http, Japanese, Leadership, Director, Navy, Communicator, page, Payroll, People Skills, Policies, promotion, Speaking, recruiting, Safety, Sales, Teamwork, training programs, transportation, Written Additional Information Willing to relocate: Anywhere Authorized to work in the US for any employer AWARDS National Defense Service Medal December 2004 Awarded for Military Service during a National Emergency or any other Periods deemed by Secretary of Defense Navy Good Conduct Award November 2008 Exemplary Behavior, Efficiency and Fidelity in Federal Military Service Global War On Terrorism Expeditionary Medal June 2009 Overseas Direct Service to the Global War on Terrorism Global War On Terrorism Service Medal June 2009 Direct Support in Service to the Global War on Terrorism Sea Service Deployment Medal June 2010 90 Consecutive Days Forward Deployed Naval Aircrewman/Aviation Search and Rescue Swimmer August 2008 Naval Aviation Systems Warfare Pin awarded after successful completion of Special Operations Pipeline. Expert Pistol Marksmanship Medal December 2004 Having Qualified Expert Score Ranking according Naval Standards with a M9 pistol. Expert Rifle Marksmanship Medal December 2004 Having Qualified Expert Score Ranking according to Naval Standards with M16 / M4 Rifles. Enlisted Aviation Warfare Pin January 2008 ","
    FITNESS DIRECTOR
    Highlights
    • Skills Used:
    • Teamwork, Leadership, Ocean Saftey Knowledge, Customer Service/Hospitality
    • Basic Japanese Speaking (greetings & customs)
    • Diamond Jeweler / Executive Protection
    • Jason Park Diamond - Honolulu, HI - July 2014 to October 2014
    • Responsibilities
    • Sales of Various Exquisite Diamonds, Rare Gemstones, Sunrise shells and Royal Hawaiian Jewelry from the
    • Historic Iolani Palace
    • Provide Personal Security during transportation of Diamonds, Gemstones and or Cash Deposits.
    Accomplishments
    • Assisted in the Start Up and Grand Opening of Jason Park Diamond, Jeweler for the Iolani Palace in Honolulu Hawaii.
    • Skills Used Knowledge of Characteristics associated with Pricing Diamonds, Rare Gemstones, Sunrise shells.
    • Tactics and Techniques for Executive Protection and Transportation of High Value Items.
    • Executive Assistant to CEO / Ambassador Of Pearl Harbor Discover Hawaii Tours - Honolulu, HI - July 2012 to April 2014 Responsibilities: Schedule business meetings , times and locations, and coordinate travel arrangements for 1-7 personel Assist with Daily Operations of company and monitor employee production and operations.
    • Key player in development of Waikiki Welcome Center economic tour trolley which provides transportation to and from local events while providing visual advertising for Discover Hawaii Tours.
    • Maintenance Manager for 108 Tour buses on islands of Hawaii, Maui, Oahu and Kaui.
    • Responsible for ensuring all vehicle's in company operation have proper Decals and Insurances and comply with federal and state tourism transportation regulations.
    • Oversee 18 Tour Drivers ensuring all maintain current TWIC, CDL, Medical and Legal clearances to allow Military Base Access Coordinated Tour Routes / Schedules for Tour Drivers on site at Pearl Harbor Assist Tourist around Pearl Harbor Act as Liason for Discover Hawaii Tours with Other Tour Companies.
    • Prepare Breakfast Boxes for morning tours of 150-300 people Sales Representative / Model RIX Islandwear - Honolulu, HI - February 2011 to January 2012 Responsibilities Sales of Special Brand Men's Only Aloha Shirts.
    • Opening and Closing Store Cashier / Trainer Inventory Accountability of shipments and Quality Control Supervisor ensuring correct products arrived free of damages.
    • Modeled Men's Aloha T Shirts and was featured on 12ft x 5ft poster that was posted in display window of location.
    • Accomplishments Doubled store location monthly earning of +-$6,500 to +-$13,400.
    Experience
    Fitness Director
    August 2015 to Current     Company Name － City , State
    • Manage 11 Personal Training Staff ensuring facility offers highest level of safe and effective training along with offering diverse training programs.
    • Draft and Submit Payroll for 11 Training Department Employees Bi-weekly Conduct monthly training groups to ensure employees are following company policy and procedures.
    • Sell Club Memberships Sell Personal Training Accomplishments: Increased monthly revenue to $32,000 resulting in promotion to Fitness Director in first 90 days with company.
    • First month as Fitness Director resulted in $77,800 highest personal training sales on company record surpassing monthly goal of $45,000 by $32,800.
    Manager / Safety Advisor
    January 2012 to January 2016     Company Name － City , State
    • Entrusted with keys and security codes for opening and closing store.
    • Train New Employees on Daily Operations and review company Policies and Procedures as well as Crew Expectations during indoctrination process.
    • Manage Reservation Times for Surf lessons and coordinate ground demonstrations Practice and Demonstrate Water Safety techniques and maintain a current CPR qualification.
    • Provide Basic First Aid on daily basis for minor cuts, scrapes, punctures and severe lacerations to injuries that require professional medical attention.
    Aviation Warfare Systems Operator
    November 2004 to August 2010
    • 783 Hrs Flight Time as Tactical Helicopter Aircrewman.
    • Door Gunner: M240D, .50 Cal Gau 16.
    • Anti Submarine Warfare Systems (Acoustic / Non Acoustic.
    Airborne Radar Operator / Sensor Operator
    • Written up for Tactical Operator of the Quarter during first deployment.Scored a 394 out of 400 on Search and Rescue Physical Evaluation of Western Operators and scored 4.0 out of 4.0 on the academic portion of the evaluation.
    • Awarded for being the only Operator to score that high on entire evaluation of Pacific Navy.Cover page and 4 page article in FUTURES Magazine, a military recruiting magazine distributed across the nation.
    • Also Featured on Today'sMilitary.comDiving with a Navy Search-and-Rescue Swimmer: http:// youtu.be/DPNfXayzvL4.
    Education
    High School Diploma : General Education , 2004 Camden County High School － City , State General Education
    Willing to relocate: Anywhere
    Skills
    academic, Basic, Bi, Cash Deposits, closing, CPR, Customer Service, First Aid, FUTURES, http, Japanese, Leadership, Director, Navy, Communicator, page, Payroll, People Skills, Policies, promotion, Speaking, recruiting, Safety, Sales, Teamwork, training programs, transportation, Written
    Additional Information
    • Willing to relocate: Anywhere Authorized to work in the US for any employer
    • AWARDS National Defense Service Medal December 2004 Awarded for Military Service during a National Emergency or any other Periods deemed by Secretary of Defense Navy Good Conduct Award November 2008 Exemplary Behavior, Efficiency and Fidelity in Federal Military Service Global War On Terrorism Expeditionary Medal June 2009 Overseas Direct Service to the Global War on Terrorism Global War On Terrorism Service Medal June 2009 Direct Support in Service to the Global War on Terrorism Sea Service Deployment Medal June 2010 90 Consecutive Days Forward Deployed Naval Aircrewman/Aviation Search and Rescue Swimmer August 2008 Naval Aviation Systems Warfare Pin awarded after successful completion of Special Operations Pipeline. Expert Pistol Marksmanship Medal December 2004 Having Qualified Expert Score Ranking according Naval Standards with a M9 pistol. Expert Rifle Marksmanship Medal December 2004 Having Qualified Expert Score Ranking according to Naval Standards with M16 / M4 Rifles. Enlisted Aviation Warfare Pin January 2008
    ",FITNESS 20882041," ENGINEERING MANAGER Summary Mechanical engineer with more than 30 years of progressive experience specializing in economics driven project justification, management and mechanical design. Much of my career has been focused on paper converting equipment and operations developing into roles in maintenance and reliability systems. More recently responsible for facilitating the capital investment portfolio for the Halsey Mill. Highlights Project management Paper converting equipment Facility and plant modifications DMF and Project Work Process Written and verbal communication skills AutoCAD and Excel Accomplishments Start-up of major converting equipment lines with emphasis on long term reliability.  Designed and implemented a mill project work process to improve economic thinking and operational ownership of mill driven projects. This has streamlined the mills approval process for projects. Experience Engineering Manager May 2011 to Current Company Name - City , State Responsible for facilitating the capital projects plan and process. This has included developing a process to evaluate projects with stakeholders at determined phase gate challenges and developing engineering talent to work within the expectations of the GP Project Work Process. Transitioned into a working manager with responsibility for managing several projects up to the $4MM range in addition to responsibility for the overall capital portfolio. Develop clearly written venture summaries to communicate the DMF and economic rationale for projects Responsible for hiring and developing engineering talent for the organization. Manager - Maintenance and Reliability January 2009 to May 2011 Company Name - City , State Member of the mill leadership team responsible for safe work performance and contract adherence of a 76 person maintenance group. Included the hiring and development of craftsmen and salaried personnel for the maintenance department. Utilized reliability experience to provide focus on mill reliability improvements in the areas of lubrication, precision maintenance work, sustainable PM processes, BOMs and procedure based job plans. Recognized at the time as one of the most effective converting maintenance efforts in the company with lowest maintenance cost per case in the company. Supervisor Reliability Engineer November 2005 to January 2009 Company Name - City , State Led the converting PM program with a focus on developing sustainable results by developing mechanical work standards and a job plan library for converting equipment and implementing them into the CMMS (Passport) to support the PM inspection program, parts rebuild program, and the periodic machine rebuild efforts. Led RCM efforts to establish a maintenance and reliability plan for new Perini and PCMC equipment and implementing the results into a CMMS. This effort required educating the team on RCM methodology, facilitating the RCM process with a large team and establishing a vision for incorporating the RCM effort into an existing PM program. System administrator for the Passport CMMS system. Developed tools to understand and repair PM processes, provided training for PM processes. Managed Machine shop including supervision of machinists, and managing flow of work through shop. Process &Tooling Engineer November 2000 to November 2005 Company Name - City , State Responsible for developing improvements to a laser patterning lamination process that had been recognized as the least reliable process in the production line. Improvements to the web handling design led to an 80% output improvement to a bottleneck process. Other contributions included developing an SPC strategy that reduced variation and increased reliability. Established the SPC system and provided startup assistance for the line when it transferred to Singapore. Designed and started up the next generation laser patterning operation for adhesive film successfully bringing the process on line ahead of schedule and exceeding quality specifications. Led leak testing process improvement efforts, SPC compliance and investigation of correct GR&R practices. Participating and leading task force efforts to understand quality issues in the factory. Coordinated adhesive related improvement efforts with teams including scientists, vendor representatives and supply chain personnel. Converting Plant Engineer January 1993 to November 2000 Company Name - City , State Responsible for budgeting, planning, managing capital improvement process in Halsey Mill tissue/towel converting plant. Primary responsibility for construction management, vendor negotiations and installation and startup planning for several $1MM+ installations. Startup Superintendent for a new technology towel rewinder complex. Provided project management through the installation, training and startup followed by supervision of the operation for a two year period during difficult redesign efforts and until start up issues were resolved. Senior Converting Analyst November 1992 to January 1993 Company Name - City , State Worked with manufacturing sites to develop utilization improvement plans for manufacturing assets. Development Designer, Mechanical Engineer, Senior Mechanical Engineer January 1984 to November 1992 Company Name - City , State Design engineer developing specialized machinery for the paper converting industry. Developed machinery and equipment layouts for manufacturing facilities, managed CAD installation and developed computer simulation models of complex manufacturing facilities. Education Bachelor of Science : Mechanical Engineering University of Idaho - School of Engineering - City , State Skills budgeting, CAD, construction management, engineer, film, hiring, inspection, laser, machinery, managing, mechanical, negotiations, processes, process improvement, project management, quality, simulation, SPC, strategy, supervision, system administrator ","
    ENGINEERING MANAGER
    Summary
    Mechanical engineer with more than 30 years of progressive experience specializing in economics driven project justification, management and mechanical design. Much of my career has been focused on paper converting equipment and operations developing into roles in maintenance and reliability systems. More recently responsible for facilitating the capital investment portfolio for the Halsey Mill.
    Highlights
    • Project management
    • Paper converting equipment
    • Facility and plant modifications
    • DMF and Project Work Process
    • Written and verbal communication skills
    • AutoCAD and Excel
    Accomplishments

    Start-up of major converting equipment lines with emphasis on long term reliability. 

    Designed and implemented a mill project work process to improve economic thinking and operational ownership of mill driven projects. This has streamlined the mills approval process for projects.

    Experience
    Engineering Manager
    May 2011 to Current     Company Name - City , State

    Responsible for facilitating the capital projects plan and process. This has included developing a process to evaluate projects with stakeholders at determined phase gate challenges and developing engineering talent to work within the expectations of the GP Project Work Process. Transitioned into a working manager with responsibility for managing several projects up to the $4MM range in addition to responsibility for the overall capital portfolio.

    • Develop clearly written venture summaries to communicate the DMF and economic rationale for projects
    • Responsible for hiring and developing engineering talent for the organization.
    Manager - Maintenance and Reliability
    January 2009 to May 2011     Company Name - City , State

    Member of the mill leadership team responsible for safe work performance and contract adherence of a 76 person maintenance group. Included the hiring and development of craftsmen and salaried personnel for the maintenance department. Utilized reliability experience to provide focus on mill reliability improvements in the areas of lubrication, precision maintenance work, sustainable PM processes, BOMs and procedure based job plans.

    Recognized at the time as one of the most effective converting maintenance efforts in the company with lowest maintenance cost per case in the company.
    Supervisor Reliability Engineer
    November 2005 to January 2009     Company Name - City , State

    Led the converting PM program with a focus on developing sustainable results by developing mechanical work standards and a job plan library for converting equipment and implementing them into the CMMS (Passport) to support the PM inspection program, parts rebuild program, and the periodic machine rebuild efforts.

    Led RCM efforts to establish a maintenance and reliability plan for new Perini and PCMC equipment and implementing the results into a CMMS. This effort required educating the team on RCM methodology, facilitating the RCM process with a large team and establishing a vision for incorporating the RCM effort into an existing PM program.
    • System administrator for the Passport CMMS system.
    • Developed tools to understand and repair PM processes, provided training for PM processes.
    • Managed Machine shop including supervision of machinists, and managing flow of work through shop.
    Process &Tooling Engineer
    November 2000 to November 2005     Company Name - City , State

    Responsible for developing improvements to a laser patterning lamination process that had been recognized as the least reliable process in the production line. Improvements to the web handling design led to an 80% output improvement to a bottleneck process. Other contributions included developing an SPC strategy that reduced variation and increased reliability. Established the SPC system and provided startup assistance for the line when it transferred to Singapore.

    Designed and started up the next generation laser patterning operation for adhesive film successfully bringing the process on line ahead of schedule and exceeding quality specifications.

    Led leak testing process improvement efforts, SPC compliance and investigation of correct GR&R practices.

    • Participating and leading task force efforts to understand quality issues in the factory.
    • Coordinated adhesive related improvement efforts with teams including scientists, vendor representatives and supply chain personnel.
    Converting Plant Engineer
    January 1993 to November 2000     Company Name - City , State

    Responsible for budgeting, planning, managing capital improvement process in Halsey Mill tissue/towel converting plant. Primary responsibility for construction management, vendor negotiations and installation and startup planning for several $1MM+ installations.

    Startup Superintendent for a new technology towel rewinder complex. Provided project management through the installation, training and startup followed by supervision of the operation for a two year period during difficult redesign efforts and until start up issues were resolved.
    Senior Converting Analyst
    November 1992 to January 1993     Company Name - City , State
    • Worked with manufacturing sites to develop utilization improvement plans for manufacturing assets.
    Development Designer, Mechanical Engineer, Senior Mechanical Engineer
    January 1984 to November 1992     Company Name - City , State
    • Design engineer developing specialized machinery for the paper converting industry.
    • Developed machinery and equipment layouts for manufacturing facilities, managed CAD installation and developed computer simulation models of complex manufacturing facilities.
    Education
    Bachelor of Science : Mechanical Engineering University of Idaho - School of Engineering - City , State
    Skills
    budgeting, CAD, construction management, engineer, film, hiring, inspection, laser, machinery, managing, mechanical, negotiations, processes, process improvement, project management, quality, simulation, SPC, strategy, supervision, system administrator
    ",ENGINEERING 37360517," SALES CLERK Summary of Skills OSHA inspections Exceptional interpersonal skills New hire orientation Compensation/payroll Recruiting Hiring and retention Training and development Regulatory compliance Personnel records maintenance Exceptional time management skills Adaptable Accomplishments Implementation Assisted in implementation of new tracking system that resulted in improved patient care. Documentation Ensured charting accuracy through precise documentation. Training Trained team of staff nurses in medical office procedures to guarantee consistent quality of care. Experience 12/2013 to 06/2014 Sales Clerk Company Name － City , State Greet customers and ascertain what each customer wants or needs. Compute sales prices, total purchases and receive and process cash or credit payment. Answer questions regarding the store and its merchandise. Prepare merchandise for purchase or rental. Watch for and recognize security risks and thefts, and know how to prevent or handle these situations. Inventory stock and requisition new stock. Ticket, arrange and display merchandise to promote sales. Exchange merchandise for customers and accept returns. Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Greet customers and ascertain what each customer wants or needs. 05/2006 to 10/2012 Nursing Assistant Company Name － City , State Communicate with patients to ascertain feelings or need for assistance or social and emotional support. Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses. Feed patients or assist patients to eat or drink. Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff. Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine. Prepare or serve food trays. Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising. Remind patients to take medications or nutritional supplements. 04/2001 to 07/2008 FRONT DESK MANAGER FRONT DESK MANAGER Company Name － City , State Carefully selected, developed and retained qualified staff, as well as trained [number] new staff annually. Evaluated patient care procedural changes for effectiveness. Created annual goals, objectives and budget and made recommendations to reduce costs. Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies. Assisted in the design and execution of programs that contributed to a [%] growth of the organization in the [year] fiscal year.Conducted probationary and annual performance evaluations of all nursing staff.Developed and arranged continuing education opportunities for all staff to increase knowledge and skills.Supervised and evaluated the activities of medical, nursing, technical, clerical, service, maintenance and other personnel.Analyzed facility activities and data to properly assess risk management and improve services.Completed daily rounds of the nursing department to verify that all nursing service personnel were performing their work assignments in accordance with acceptable nursing standards.Evaluated nursing notes to confirm that they accurately and completely described care provided and patient responses.Created system-wide communications about service excellence.Effectively served as an advisory resource by providing patient/family experience expertise.Monitored infection control procedures to ensure facility-wide health and safety.Assigned staff to meet patient care needs and address productivity standards, while adjusting for census, skill mix and sick calls.Conducted probationary and annual performance evaluations of all nursing staff.Developed and arranged continuing education opportunities for all staff to increase knowledge and skills.Supervised and evaluated the activities of medical, nursing, technical, clerical, service, maintenance and other personnel.Analyzed facility activities and data to properly assess risk management and improve services.Kept abreast of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes and financing options. Education Diploma Stone Mountain High － City , State Certificate Georgia Medical － City , State Skills administrative, cash registers, clerical, credit, excellent customer service, Inventory, Exchange, money, nursing, organizational skills, reporting, sales, supervision, telephones ","
    SALES CLERK
    Summary of Skills
    • OSHA inspections
    • Exceptional interpersonal skills
    • New hire orientation
    • Compensation/payroll
    • Recruiting
    • Hiring and retention
    • Training and development
    • Regulatory compliance
    • Personnel records maintenance
    • Exceptional time management skills
    • Adaptable
    Accomplishments

    Implementation

    • Assisted in implementation of new tracking system that resulted in improved patient care.

    Documentation

    • Ensured charting accuracy through precise documentation.

    Training

    • Trained team of staff nurses in medical office procedures to guarantee consistent quality of care.
    Experience
    12/2013 to 06/2014
    Sales Clerk Company Name － City , State
    • Greet customers and ascertain what each customer wants or needs.
    • Compute sales prices, total purchases and receive and process cash or credit payment.
    • Answer questions regarding the store and its merchandise.
    • Prepare merchandise for purchase or rental.
    • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
    • Inventory stock and requisition new stock.
    • Ticket, arrange and display merchandise to promote sales.
    • Exchange merchandise for customers and accept returns.
    • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
    • Greet customers and ascertain what each customer wants or needs.
    05/2006 to 10/2012
    Nursing Assistant Company Name － City , State
    • Communicate with patients to ascertain feelings or need for assistance or social and emotional support.
    • Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses.
    • Feed patients or assist patients to eat or drink.
    • Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff.
    • Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine.
    • Prepare or serve food trays.
    • Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.
    • Remind patients to take medications or nutritional supplements.
    04/2001 to 07/2008
    FRONT DESK MANAGER FRONT DESK MANAGER Company Name － City , State
    • Carefully selected, developed and retained qualified staff, as well as trained [number] new staff annually.
    • Evaluated patient care procedural changes for effectiveness.
    • Created annual goals, objectives and budget and made recommendations to reduce costs. Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
    • Assisted in the design and execution of programs that contributed to a [%] growth of the organization in the [year] fiscal year.Conducted probationary and annual performance evaluations of all nursing staff.Developed and arranged continuing education opportunities for all staff to increase knowledge and skills.Supervised and evaluated the activities of medical, nursing, technical, clerical, service, maintenance and other personnel.Analyzed facility activities and data to properly assess risk management and improve services.Completed daily rounds of the nursing department to verify that all nursing service personnel were performing their work assignments in accordance with acceptable nursing standards.Evaluated nursing notes to confirm that they accurately and completely described care provided and patient responses.Created system-wide communications about service excellence.Effectively served as an advisory resource by providing patient/family experience expertise.Monitored infection control procedures to ensure facility-wide health and safety.Assigned staff to meet patient care needs and address productivity standards, while adjusting for census, skill mix and sick calls.Conducted probationary and annual performance evaluations of all nursing staff.Developed and arranged continuing education opportunities for all staff to increase knowledge and skills.Supervised and evaluated the activities of medical, nursing, technical, clerical, service, maintenance and other personnel.Analyzed facility activities and data to properly assess risk management and improve services.Kept abreast of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes and financing options.
    Education
    Diploma Stone Mountain High － City , State
    Certificate Georgia Medical － City , State
    Skills
    administrative, cash registers, clerical, credit, excellent customer service, Inventory, Exchange, money, nursing, organizational skills, reporting, sales, supervision, telephones
    ",SALES 21511817," EXECUTIVE CHEF Summary Executive Chef with a two year culinary degree and one year experience in high-pressure culinary environments. Skilled in preparing large volumes of food quickly and efficiently. Seeking to use culinary skills and expertise to prepare a special variety of dishes in a professional, rewarding environment. Highlights Combat Life Saver Course, Camp Parks, Ca 11/29/2007 Department of Defense Certified Mediator Course, Fort Riley, Ks 05/25/2007 Contractor Representative Course, Fort Gillem, Ga 01/12/2007 Department of the Army Inspector General Course, Fort Belvoir, Va 09/30/2005 Advanced Non-Commissioned Officers Course, US Army, Fort Leonard Wood, Mo 06/28/2005 Small Group Instructor Training Course, US Army NCO Academy, Fort Dix, NJ 11/22/2002 Observer Controller Trainer Course, Camp Shelby, Ms. 09/27/2002 Drill Sergeant School, US Army NCO Academy, Fort Leonard Wood, Mo 10/12/1995 Marine Corp Non-Resident Leadership Course, Fort Leonard Wood, Mo 02/17/1995 Instructor Training Course, US Army, Fort Knox, Ky 04/15/1994 High volume production capability Focus on portion and cost control Focused and disciplined Inventory management familiarity Accomplishments Finalist in the Downtown Meridian Earth Bounty Chopped Completion Contest. Two time President's List for Honor Recognition Successfully managed a kitchen staff of 12 employees during high volume. breakfast, lunch, and dinner services for more than 175 diners each day. Experience Executive Chef January 2014 to October 2014 Company Name － City , State Responsible in planning all aspects of dietary operations, including setting priorities and job assignments for a one hundred and twenty person assisted health care facility to include seventy five staff members. Managed dietary budget to include labor cost, forecasting, and ordering. Responsible for the quality and appearance of food, the morale of the staff. Developed positive relationships on behalf of company with residents, families, and state and local government officials. Associate Pastor March 2013 to Current Company Name － City , State Assist Senior Pastor as the church's Outreach Minister by mentoring and counseling members of the church and community who have or is continuing to struggle with drugs and alcohol. Prepared when called upon to preach sermons and assume leadership role when the Senior Pastor is away. Responsible for preparing Wednesday Evening Meals for up to seventy five church members. Warehouse Worker/Delivery Driver July 2011 to October 2012 Company Name － City , State Assisted Warehouse Manager and Shop Manager with the loading and off loading of equipment and logistics off of large trucks. Was often called upon to transport trucks to various locations throughout the country. Safety Director/Office Manager August 2010 to June 2011 Company Name － City , State Responsible for ensuring the safe practice of truck drivers, mechanics, and oilfield workers throughout East Central Mississippi and West Alabama.Coordinates and implements a training program in occupational and environmental safety. Responsible for the quality assurance inspections of equipment and personnel before, during, and after operations. Responds to accidents and recommends changes to policies and procedures when necessary. Master Sergeant January 1983 to July 2010 Company Name － City , State Passed on to others, who are in leadership positions instruction and guidance in effort to enhance unit effectiveness based on own experiences. Assisted the Commanding General in determining the state of discipline, morale and readiness throughout the 311th command which consists of over 6,300 service members on four different base camps in Kuwait. Conducted Inspector General Inquiries, along with high profiled investigations and inspections. Received and analyzed complaints from Soldiers and Government Civilian Employees, then ran reports and data to determine possible violation of military or federal law, or policies set by the appropriate commanders then assisted the Command IG in making recommendations for action. Senior Instructor and Course Manager November 2002 to October 2005 Company Name － City , State for the Primary Leadership Development Course, responsible for the health, welfare, morale, training, and administration of over 900 Soldiers annually. Education Observer Controller Trainer Course, Camp Shelby, Ms. 09/27/2002 Drill Sergeant School, US Army NCO Academy, Fort Leonard Wood, Mo 10/12/1995 Marine Corp Non-Resident Leadership Course, Fort Leonard Wood, Mo 02/17/1995 Instructor Training Course : 4 1994 US Army Basic Non-Commissioned Officer Course, Fort Leonard Wood, Mo 05/01/1992 Primary Leadership Development Course, US Army, Fort Knox, Ky 03/11/1988 Quarry Machine Operator Course, US Army, Fort Leonard Wood, Mo 11/24/1987 Combat Bridge Builder Training, Fort Leonard Wood, Mo : 3 1984 City , State Ministry/Leadership : Ministry , 2010 Vanguard University of Southern Cal － City , State Culinary Arts Degree : Culinary , 12 2014 Meridian Community CollegeMeridianMS － City , State Intern Program with hands on Experience: 20 Hours Baking and Pastry 10 Hours Food Handling 10 Hours Production 10 Hours Dishwashing/Stewarding 20 Hours Garde Manger (Cold Food Production) 60 Hours Hot Line (Grill, Saute, Fry, Food Production) 10 Hours Management/Leadership Observation Courses in: Food Preparation, Kitchen Management, Patisserie and Confectionery, International Cuisine Small Group Instructor Training Course : 12 2002 US Army NCO Academy － City , State Skills Army, Basic, budget, Ca, Controller, counseling, drivers, forecasting, Government, instruction, Instructor, Leadership, Leadership Development, law, local government, logistics, mentoring, personnel, policies, quality, quality assurance, safety, Trainer ","
    EXECUTIVE CHEF
    Summary

    Executive Chef with a two year culinary degree and one year experience in high-pressure culinary environments. Skilled in preparing large volumes of food quickly and efficiently. Seeking to use culinary skills and expertise to prepare a special variety of dishes in a professional, rewarding environment.

    Highlights
    • Combat Life Saver Course, Camp Parks, Ca 11/29/2007
    • Department of Defense Certified Mediator Course, Fort Riley, Ks 05/25/2007 Contractor Representative Course, Fort Gillem, Ga 01/12/2007
    • Department of the Army Inspector General Course, Fort Belvoir, Va 09/30/2005 Advanced Non-Commissioned Officers Course, US Army, Fort Leonard Wood, Mo 06/28/2005
    • Small Group Instructor Training Course, US Army NCO Academy, Fort Dix, NJ 11/22/2002 Observer Controller Trainer Course, Camp Shelby, Ms. 09/27/2002 Drill Sergeant School, US Army NCO Academy, Fort Leonard Wood, Mo 10/12/1995
    • Marine Corp Non-Resident Leadership Course, Fort Leonard Wood, Mo 02/17/1995 Instructor Training Course, US Army, Fort Knox, Ky 04/15/1994
    • High volume production capability
    • Focus on portion and cost control
    • Focused and disciplined
    • Inventory management familiarity
    Accomplishments

    Finalist in the Downtown Meridian Earth Bounty Chopped Completion Contest.

    Two time President's List for Honor Recognition

    Successfully managed a kitchen staff of 12 employees during high volume. breakfast, lunch, and dinner services for more than 175 diners each day.

    Experience
    Executive Chef
    January 2014 to October 2014     Company Name － City , State
    • Responsible in planning all aspects of dietary operations, including setting priorities and job assignments for a one hundred and twenty person assisted health care facility to include seventy five staff members.
    • Managed dietary budget to include labor cost, forecasting, and ordering.
    • Responsible for the quality and appearance of food, the morale of the staff.
    • Developed positive relationships on behalf of company with residents, families, and state and local government officials.
    Associate Pastor
    March 2013 to Current     Company Name － City , State
    • Assist Senior Pastor as the church's Outreach Minister by mentoring and counseling members of the church and community who have or is continuing to struggle with drugs and alcohol.
    • Prepared when called upon to preach sermons and assume leadership role when the Senior Pastor is away.
    • Responsible for preparing Wednesday Evening Meals for up to seventy five church members.
    Warehouse Worker/Delivery Driver
    July 2011 to October 2012     Company Name － City , State
    • Assisted Warehouse Manager and Shop Manager with the loading and off loading of equipment and logistics off of large trucks.
    • Was often called upon to transport trucks to various locations throughout the country.
    Safety Director/Office Manager
    August 2010 to June 2011     Company Name － City , State
    • Responsible for ensuring the safe practice of truck drivers, mechanics, and oilfield workers throughout East Central Mississippi and West Alabama.Coordinates and implements a training program in occupational and environmental safety.
    • Responsible for the quality assurance inspections of equipment and personnel before, during, and after operations.
    • Responds to accidents and recommends changes to policies and procedures when necessary.
    Master Sergeant
    January 1983 to July 2010     Company Name － City , State
    • Passed on to others, who are in leadership positions instruction and guidance in effort to enhance unit effectiveness based on own experiences.
    • Assisted the Commanding General in determining the state of discipline, morale and readiness throughout the 311th command which consists of over 6,300 service members on four different base camps in Kuwait.
    • Conducted Inspector General Inquiries, along with high profiled investigations and inspections.
    • Received and analyzed complaints from Soldiers and Government Civilian Employees, then ran reports and data to determine possible violation of military or federal law, or policies set by the appropriate commanders then assisted the Command IG in making recommendations for action.
    Senior Instructor and Course Manager
    November 2002 to October 2005     Company Name － City , State
    • for the Primary Leadership Development Course, responsible for the health, welfare, morale, training, and administration of over 900 Soldiers annually.
    Education
    Observer Controller Trainer Course, Camp Shelby, Ms. 09/27/2002 Drill Sergeant School, US Army NCO Academy, Fort Leonard Wood, Mo 10/12/1995 Marine Corp Non-Resident Leadership Course, Fort Leonard Wood, Mo 02/17/1995 Instructor Training Course : 4 1994 US Army
    Basic Non-Commissioned Officer Course, Fort Leonard Wood, Mo 05/01/1992 Primary Leadership Development Course, US Army, Fort Knox, Ky 03/11/1988 Quarry Machine Operator Course, US Army, Fort Leonard Wood, Mo 11/24/1987 Combat Bridge Builder Training, Fort Leonard Wood, Mo : 3 1984 City , State
    Ministry/Leadership : Ministry , 2010 Vanguard University of Southern Cal － City , State
    Culinary Arts Degree : Culinary , 12 2014 Meridian Community CollegeMeridianMS － City , State

    Intern Program with hands on Experience: 20 Hours Baking and Pastry 10 Hours Food Handling 10 Hours Production 10 Hours Dishwashing/Stewarding 20 Hours Garde Manger (Cold Food Production) 60 Hours Hot Line (Grill, Saute, Fry, Food Production) 10 Hours Management/Leadership Observation

    Courses in: Food Preparation, Kitchen Management, Patisserie and Confectionery, International Cuisine
    Small Group Instructor Training Course : 12 2002 US Army NCO Academy － City , State
    Skills
    Army, Basic, budget, Ca, Controller, counseling, drivers, forecasting, Government, instruction, Instructor, Leadership, Leadership Development, law, local government, logistics, mentoring, personnel, policies, quality, quality assurance, safety, Trainer
    ",CHEF 15363277," ACCOUNTANT Summary Senior-Level IT Finance Management Professional Highly knowledgeable, dedicated and ethical Senior-Level IT Management Professional, credited with 20 years of expertise in all facets of accounting, financial management, financial analysis, and controllership of IT operating & capital budgets within high-profile corporations. Experienced in various aspects of extensive change management in a corporate environment, outsourcing within transfer of duties, and streamlining processes that provide cost saving solutions and optimal performance. Exceptional leadership in solution management pertaining to the most complex financial questions and cost control concerns. Skilled in collaborating with all members of the organization to achieve business and financial objectives. Instrumental in streamlining and improving processes, enhancing productivity, and driving excellence in departments and talent. Strategic Business Planning Performance Evaluations Financial Standards Productivity Improvement Financial Planning & Analysis Training & Development Cash Flow Management Personnel Management Standards & Compliance Financial & Statistical Modeling Expertise with Financial Systems Training & Development Selected Career Highlights Successful in the oversight of IT operating & capital budgets annually, ensuring that projects and operating expenses remain on plan while keeping the project managers aligned with the budget constraints of each project Exceptional leadership of 32 IT capital projects that are approved and delivered annually Accolades as a Financial Architect for the IT department outsourcing analysis in producing decisions to transfer duties to an overseas organization resulting in a reduction of internal staff by 60% with a projected savings of $12M over 5 years Showcase strength in the management of IT $22M capital budget, as well as a $69 million operating budget Offer advancements with in-depth analysis, financial modeling, competency evaluations, and projected ease of transition and change management Solid performance in the management of Telecom and Data Communication expenses for over 900 retail stores and 3 corporate offices; focus on streamlining activities and constantly seeking opportunities for savings. As a result $2.9M in savings were initiated and realized to the IT operating budget by discovering vendor errors, negotiating lower rates for Cisco Smartnet router maintenance services, and discovered 3rd party Telco accounting errors Extensive savings to the budgets were realized in part by changing the treatment of Capital activities by beginning to depreciate projects once in service rather than depreciating as expenses were incurred throughout the project life cycles Serve as Associate Ambassador within the transition in New SAP financial system from Oracle Financials was done in-house saved over $2M by eliminating the use of outside Organizational Change Management consultants Real Estate Recruited and trained 35 new Real Estate Agents in all aspects of the business which resulted in the office moving in rank from 8th to 2nd out of 60 franchised offices within the company based upon total commissions earned and real estate transactions. Received the Brand Ambassador Award in two consecutive years for outstanding performance in real estate and also received the MPV Award for leadership. Highlights SAP Financials, Oracle Financials, PeopleSoft, Cognos Budgeting System, Microsoft Office, Advanced Excel Experience Company Name Accountant City , State Company Name Senior Accountant City , State Company Name January 2012 to Current Manager / New York State Licensed Real Estate Salesperson City , State Facilitation of marketing and generating client leads Liaison between sellers and buyers & landlords and tenants in real estate transactions including commercial properties Manage exclusive property listings secured throughout Northern Brooklyn, NY Leadership skills in office management of 20 Real Estate Agents Broker application approval pending with New York Department of State Successful in closing more than 80 real estate deals in a period of two years through strategic marketing, advertising, effective communication, customer service, referrals, and client reviews. Company Name January 2000 to January 2012 Finance Manager City , State Developed and presented the annual budget to the Executive Committee. Consistently met or exceeded operating budget goals for the department annually barring new corporate initiatives approved after budget creation Supported over 20 IT leaders EVP, SVPs, VPs, Directors, and Managers by reporting risks and opportunities to the budgets in order to stay on track and meet or exceed budget obligations of the department Prepared 5-year long-range plan with IT leadership; updated annually Managed a staff with primary responsibilities including asset management, software license compliance, price negotiations with vendors, preparation of all IT purchase orders, accurate invoice coding, departmental journal entries, analyzing, and auditing telecom expenses for over 900 stores Maintained positive relationships with over 50 active vendors Facilitated monthly financial review meeting with IT EVP, CIO and VPs to ensure budget goals are met Financial architect responsible for evaluating the options to outsource several areas of the IT department, which involved: vendor evaluations, financial modeling, executive presentations, and financial analysis. Portions of the IT department were outsourced in late 2010. Reduced staff from 110 to 46 associates resulting in a projected savings of $12M over a five-year period. Designed, implemented, and analyzed the IT Metrics Scorecard by tracking progress vs. strategic plan Created template to perform cost/benefit analysis for IT business cases for proposed IS capital projects including; ROI, NPV, & IRR calculations Consulted in the development and processes to evaluate IS priorities and established business case methods and analysis with leadership of the corporate IS PMO. Education University of Phoenix Masters of Business Administration City , State Hampton University Bachelor of Science Degree : Finance City , State Finance Skills advertising, architect, asset management, auditing, Budgeting, budgets, budget, business case, closing, Cognos, client, customer service, Financials, Financial, financial analysis, financial modeling, leadership, Leadership skills, marketing, Excel, Microsoft Office, negotiations, office management, Oracle Financials, PeopleSoft, executive presentations, processes, coding, progress, Real Estate, reporting, SAP, strategic, strategic marketing, telecom ","
    ACCOUNTANT
    Summary
    Senior-Level IT Finance Management Professional Highly knowledgeable, dedicated and ethical Senior-Level IT Management Professional, credited with 20 years of expertise in all facets of accounting, financial management, financial analysis, and controllership of IT operating & capital budgets within high-profile corporations. Experienced in various aspects of extensive change management in a corporate environment, outsourcing within transfer of duties, and streamlining processes that provide cost saving solutions and optimal performance. Exceptional leadership in solution management pertaining to the most complex financial questions and cost control concerns. Skilled in collaborating with all members of the organization to achieve business and financial objectives. Instrumental in streamlining and improving processes, enhancing productivity, and driving excellence in departments and talent. Strategic Business Planning Performance Evaluations Financial Standards Productivity Improvement Financial Planning & Analysis Training & Development Cash Flow Management Personnel Management Standards & Compliance Financial & Statistical Modeling Expertise with Financial Systems Training & Development Selected Career Highlights Successful in the oversight of IT operating & capital budgets annually, ensuring that projects and operating expenses remain on plan while keeping the project managers aligned with the budget constraints of each project Exceptional leadership of 32 IT capital projects that are approved and delivered annually Accolades as a Financial Architect for the IT department outsourcing analysis in producing decisions to transfer duties to an overseas organization resulting in a reduction of internal staff by 60% with a projected savings of $12M over 5 years Showcase strength in the management of IT $22M capital budget, as well as a $69 million operating budget Offer advancements with in-depth analysis, financial modeling, competency evaluations, and projected ease of transition and change management Solid performance in the management of Telecom and Data Communication expenses for over 900 retail stores and 3 corporate offices; focus on streamlining activities and constantly seeking opportunities for savings. As a result $2.9M in savings were initiated and realized to the IT operating budget by discovering vendor errors, negotiating lower rates for Cisco Smartnet router maintenance services, and discovered 3rd party Telco accounting errors Extensive savings to the budgets were realized in part by changing the treatment of Capital activities by beginning to depreciate projects once in service rather than depreciating as expenses were incurred throughout the project life cycles Serve as Associate Ambassador within the transition in New SAP financial system from Oracle Financials was done in-house saved over $2M by eliminating the use of outside Organizational Change Management consultants Real Estate Recruited and trained 35 new Real Estate Agents in all aspects of the business which resulted in the office moving in rank from 8th to 2nd out of 60 franchised offices within the company based upon total commissions earned and real estate transactions. Received the Brand Ambassador Award in two consecutive years for outstanding performance in real estate and also received the MPV Award for leadership.
    Highlights
    SAP Financials, Oracle Financials, PeopleSoft, Cognos Budgeting System, Microsoft Office, Advanced Excel
    Experience
    Company Name Accountant
    City , State
    Company Name Senior Accountant
    City , State
    Company Name January 2012 to Current Manager / New York State Licensed Real Estate Salesperson
    City , State
    • Facilitation of marketing and generating client leads Liaison between sellers and buyers & landlords and tenants in real estate transactions including commercial properties Manage exclusive property listings secured throughout Northern Brooklyn, NY Leadership skills in office management of 20 Real Estate Agents Broker application approval pending with New York Department of State Successful in closing more than 80 real estate deals in a period of two years through strategic marketing, advertising, effective communication, customer service, referrals, and client reviews.
    Company Name January 2000 to January 2012 Finance Manager
    City , State
    • Developed and presented the annual budget to the Executive Committee.
    • Consistently met or exceeded operating budget goals for the department annually barring new corporate initiatives approved after budget creation Supported over 20 IT leaders EVP, SVPs, VPs, Directors, and Managers by reporting risks and opportunities to the budgets in order to stay on track and meet or exceed budget obligations of the department Prepared 5-year long-range plan with IT leadership; updated annually Managed a staff with primary responsibilities including asset management, software license compliance, price negotiations with vendors, preparation of all IT purchase orders, accurate invoice coding, departmental journal entries, analyzing, and auditing telecom expenses for over 900 stores Maintained positive relationships with over 50 active vendors Facilitated monthly financial review meeting with IT EVP, CIO and VPs to ensure budget goals are met Financial architect responsible for evaluating the options to outsource several areas of the IT department, which involved: vendor evaluations, financial modeling, executive presentations, and financial analysis.
    • Portions of the IT department were outsourced in late 2010.
    • Reduced staff from 110 to 46 associates resulting in a projected savings of $12M over a five-year period.
    • Designed, implemented, and analyzed the IT Metrics Scorecard by tracking progress vs.
    • strategic plan Created template to perform cost/benefit analysis for IT business cases for proposed IS capital projects including; ROI, NPV, & IRR calculations Consulted in the development and processes to evaluate IS priorities and established business case methods and analysis with leadership of the corporate IS PMO.
    Education
    University of Phoenix Masters of Business Administration City , State
    Hampton University Bachelor of Science Degree : Finance City , State Finance
    Skills
    advertising, architect, asset management, auditing, Budgeting, budgets, budget, business case, closing, Cognos, client, customer service, Financials, Financial, financial analysis, financial modeling, leadership, Leadership skills, marketing, Excel, Microsoft Office, negotiations, office management, Oracle Financials, PeopleSoft, executive presentations, processes, coding, progress, Real Estate, reporting, SAP, strategic, strategic marketing, telecom
    ",ACCOUNTANT 28419173," HR ASSISTANT Professional Profile Skilled Program Coordinator bringing extensive background in technology and business process. Organized, resourceful and detail-oriented with exceptional planning and decision-making abilities. Qualifications Human resources understanding Scheduling proficiency Market research proficiency Report generation Critical thinking Eye for detail Self-directed nature Analytical problem solving Contracts Social media and networks Microsoft Office Suite PowerPoint Exceptional telephone etiquette Patient and diligent Relevant Experience Coordinated all department functions for team of 120+ employees. Planned and executed all aspects of a major office headquarter move. Increased office organization by developing more efficient filing system and customer database protocols.Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees. Experience 01/2014 to 09/2015 HR Assistant Company Name - City , State Pay for registration and conference fees with purchasing card Reconcile purchasing card every 2 weeks to assure there are no taxes or additional charges Fill out Verification of Employment paperwork as it comes in Assess needs of the office and order any supplies that may be needed Assist Office Manager with monthly budget Onboarding/organizing training of new employees Trained on all AV equipment in 9 conference rooms Back up Office Manager when she's out of office Train new employees/students on front desk and mail room procedures Off boarding for terminated or retired employees Organizing/verifying all technology purchases through DoIT Take meeting minutes for Managers weekly meetings Assist with setting up/participating in phone and in person interviews- 5 to 30 at a time Coordinate and organize ETF/Finance meetings in house Create external recruitments and post on websites Create documentation on processes for office Assist with recruitment panels and interviews as needed Assist with travel arrangements for employees (eg; hotel arrangements, fleet cars, etc.) Assist with setting up meetings for college Directors/Chancellors along with coordinating AV equipment and meals Help employees with travel reimbursements Facility coordinator for any heating, electrical or water issues Floor captain/Assisted with creating an Occupant Emergency Plan (OEP) Track Affirmative Action documentation and create reports for Directors Assist with New Employee Orientations. 01/2012 to 01/2014 ORCD Office Coordinator Company Name - City , State •Prepare, document billing codes and send Travel Reimbursements for 10-12 staff •Track and compile 60-70 registrations for Quality Team trainings, as well as attain meeting space for these events on a monthly basis •Coordinate 8-10 meetings for Director and staff with internal/external personnel •Assist with coordinating 2 annual conferences of 400-500 attendees and attend as IT Lead •Assist with cellular phones and tablet set up/troubleshooting •Review credit card statements from 10-12 staff for proper coding and tax exemptions •Create Select Surveys to acquire different information from our ADRC and internal staff •Compound information to create multiple spreadsheets in Excel and tables for various documentations to be sent to external resources •Created 2 databases in Access for tracking upwards of 500 entries a month; created reports for management on a weekly basis for Project Steering committees •Effective knowledge with problem solving as well as emphatic written and oral communication techniques •Format correspondence letters and PDF documents for internal staff •Assist with contacting interviewees and scheduling interviews for different positions •Develop Access database and Excel spreadsheets for proper recording of documentation from ADRC staff and internal procedures •Extensive working knowledge of computer programs (ie; Microsoft Word, Excel, Access, etc.) 04/2010 to 01/2012 Inside Sales/ Administrative Support Company Name - City , State Construct and send Invoices to guarantee payment from 80-100 customers through Quickbooks and Tigerpaw Resolve any questions or concerns customers may have about invoices or sales to confirm they are content Schedule engineers weekly for onsite assignments and Help Desk to guarantee customer satisfaction Order product for small projects- coordinate meetings with clients and engineers to ensure correct product is being ordered Compose Service Reports on a monthly basis to ensure customer satisfaction Build product quotes for customers to achieve daily sales (eg; software, Anti-Virus, routers, printers, etc.) Create weekly spreadsheets for annual renewals and product sales; relay information to President of the company for weekly meetings Design marketing brochures and any daily changes to company website to keep customers up to date with new technology and products Create manual for ‘How To” on procedures for sales in TigerPaw software Work with vendors to get update to date pricing and versions of software/product Education December 2006 BS : Business Management University of Eau Claire - City , State Business Management Student government representative May 2014 AS : Human Resource Management Madison Technical College - City , State Human Resource Management May 2014 AAS : Accounting Assistant Activities and Interests Madison Technical College - City , State Accounting Assistant Affiliations Member of Society for Human Resource Management (SHRM) 2013 - Present Secretary for Young Professionals Group committee with HEUG 2014 - Present Skills Administrative Support, Anti-Virus, billing, budget, oral communication, conferences, clients, customer satisfaction, databases, documentation, Finance, Help Desk, Inside Sales, marketing, meetings, Access database, Excel spreadsheets, PowerPoint, Microsoft Word, Office Manager, Organizing, pricing, printers, problem solving, processes, coding, purchasing, Quality, recording, recruitment, sales, scheduling, spreadsheets, Surveys, travel arrangements, troubleshooting, websites, written communication ","
    HR ASSISTANT
    Professional Profile

    Skilled Program Coordinator bringing extensive background in technology and business process. Organized, resourceful and detail-oriented with exceptional planning and decision-making abilities.

    Qualifications
    • Human resources understanding
    • Scheduling proficiency
    • Market research proficiency
    • Report generation
    • Critical thinking
    • Eye for detail
    • Self-directed nature
    • Analytical problem solving
    • Contracts
    • Social media and networks
    • Microsoft Office Suite
    • PowerPoint
    • Exceptional telephone etiquette
    • Patient and diligent
    Relevant Experience

    Coordinated all department functions for team of 120+ employees.

    Planned and executed all aspects of a major office headquarter move.

    Increased office organization by developing more efficient filing system and customer database protocols.Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees.

    Experience
    01/2014 to 09/2015
    HR Assistant Company Name - City , State
    • Pay for registration and conference fees with purchasing card
    • Reconcile purchasing card every 2 weeks to assure there are no taxes or additional charges
    • Fill out Verification of Employment paperwork as it comes in
    • Assess needs of the office and order any supplies that may be needed
    • Assist Office Manager with monthly budget
    • Onboarding/organizing training of new employees
    • Trained on all AV equipment in 9 conference rooms
    • Back up Office Manager when she's out of office
    • Train new employees/students on front desk and mail room procedures
    • Off boarding for terminated or retired employees
    • Organizing/verifying all technology purchases through DoIT
    • Take meeting minutes for Managers weekly meetings
    • Assist with setting up/participating in phone and in person interviews- 5 to 30 at a time
    • Coordinate and organize ETF/Finance meetings in house
    • Create external recruitments and post on websites
    • Create documentation on processes for office
    • Assist with recruitment panels and interviews as needed
    • Assist with travel arrangements for employees (eg; hotel arrangements, fleet cars, etc.)
    • Assist with setting up meetings for college Directors/Chancellors along with coordinating AV equipment and meals
    • Help employees with travel reimbursements
    • Facility coordinator for any heating, electrical or water issues
    • Floor captain/Assisted with creating an Occupant Emergency Plan (OEP)
    • Track Affirmative Action documentation and create reports for Directors
    • Assist with New Employee Orientations.
    01/2012 to 01/2014
    ORCD Office Coordinator Company Name - City , State

    •Prepare, document billing codes and send Travel Reimbursements for 10-12 staff

    •Track and compile 60-70 registrations for Quality Team trainings, as well as attain meeting space for these events on a monthly basis

    •Coordinate 8-10 meetings for Director and staff with internal/external personnel

    •Assist with coordinating 2 annual conferences of 400-500 attendees and attend as IT Lead

    •Assist with cellular phones and tablet set up/troubleshooting

    •Review credit card statements from 10-12 staff for proper coding and tax exemptions

    •Create Select Surveys to acquire different information from our ADRC and internal staff

    •Compound information to create multiple spreadsheets in Excel and tables for various documentations to be sent to external resources

    •Created 2 databases in Access for tracking upwards of 500 entries a month; created reports for management on a weekly basis for Project Steering committees

    •Effective knowledge with problem solving as well as emphatic written and oral communication techniques

    •Format correspondence letters and PDF documents for internal staff

    •Assist with contacting interviewees and scheduling interviews for different positions

    •Develop Access database and Excel spreadsheets for proper recording of documentation from ADRC staff and internal procedures

    •Extensive working knowledge of computer programs (ie; Microsoft Word, Excel, Access, etc.)
    04/2010 to 01/2012
    Inside Sales/ Administrative Support Company Name - City , State
    • Construct and send Invoices to guarantee payment from 80-100 customers through Quickbooks and Tigerpaw
    • Resolve any questions or concerns customers may have about invoices or sales to confirm they are content
    • Schedule engineers weekly for onsite assignments and Help Desk to guarantee customer satisfaction
    • Order product for small projects- coordinate meetings with clients and engineers to ensure correct product is being ordered
    • Compose Service Reports on a monthly basis to ensure customer satisfaction
    • Build product quotes for customers to achieve daily sales (eg; software, Anti-Virus, routers, printers, etc.)
    • Create weekly spreadsheets for annual renewals and product sales; relay information to President of the company for weekly meetings
    • Design marketing brochures and any daily changes to company website to keep customers up to date with new technology and products
    • Create manual for ‘How To” on procedures for sales in TigerPaw software
    • Work with vendors to get update to date pricing and versions of software/product
    Education
    December 2006
    BS : Business Management University of Eau Claire - City , State

    Business Management

    Student government representative
    May 2014
    AS : Human Resource Management Madison Technical College - City , State Human Resource Management
    May 2014
    AAS : Accounting Assistant Activities and Interests Madison Technical College - City , State

    Accounting Assistant


    Affiliations

    Member of Society for Human Resource Management (SHRM) 2013 - Present


    Secretary for Young Professionals Group committee with HEUG 2014 - Present

    Skills

    Administrative Support, Anti-Virus, billing, budget, oral communication, conferences, clients, customer satisfaction, databases, documentation, Finance, Help Desk, Inside Sales, marketing, meetings, Access database, Excel spreadsheets, PowerPoint, Microsoft Word, Office Manager, Organizing, pricing, printers, problem solving, processes, coding, purchasing, Quality, recording, recruitment, sales, scheduling, spreadsheets, Surveys, travel arrangements, troubleshooting, websites, written communication

    ",HR 31552617," TEACHER Summary A dedicated Teacher and Marine Corps Veteran experienced in many different working environments, I am accustomed to leading coworkers in both large and small teams to create innovative solutions. Highlights Experience working special needs students Knowledgeable in distance learning techniques  Goal Setting Strong communication skills MS Office Deadline-oriented Employee training and development Experience August 2007 to December 2016 Company Name City , State Teacher Teaching a variety of asynchronous courses (Law, Government, Algebra, Sociology, Pennsylvania History, Political Science) to all students across multiple schools in multiple states. Create and implement individualized academic plans for gifted students as well as students with disabilities. Create new courses for delivery via multiple LMS Platforms to client schools (to include all content and assessments). As Department Chair duties included leading a team of 8 teachers while maintaining a high level of professionalism and technical proficiency, training new teachers and maintaining appropriate records. As SAP coordinator duties included identifying and communication to the appropriate team members those student behaviors that presented a threat to student learning and ensuring at-risk students were connected with relevant social services.  Supervisor: Rodney Slappy (1 866-990-6637)  April 2006 to July 2007 Company Name City , State Appraisal Coordinator Manage process of national real estate appraisals. Facilitate communication between appraisers, lenders, buyers, and sellers. Maintain records of all actions taken from incoming orders through to acceptance of appraisal documents and loan closing. Troubleshoot the process via phone contact and email. Education 12/2009 Robert Morris University City , State , United States Master of Science : Instructional Leadership 3.96 GPA Credits Earned: 30 Semester hours  Alpha Chi National College Honor Society 05/2006 Robert Morris University City , State , United States Bachelor of Arts : Social Studies 3.38 GPA Credits Earned: 84 Semester hours  Level I PA Teacher Certification Social Studies Level I PA Teacher Certification Middle Level Mathermatics Interests Family Golf Swimming Camping Military Service United States Marine Corps June 1988 to December 1995 Highest Rank: Corporal Squad Leader in Heavy Weapons Infantry Company Lead, train, and inspire Marines in a heavy weapons platoon in support of global operations while assigned to: Weapons Company 3rd Bn. 25th Marines, Moundsville, WV Weapons Company 2nd Bn. 23rd Marines, Port Hueneme, CA ","
    TEACHER
    Summary
    A dedicated Teacher and Marine Corps Veteran experienced in many different working environments, I am accustomed to leading coworkers in both large and small teams to create innovative solutions.
    Highlights
    • Experience working special needs students
    • Knowledgeable in distance learning techniques
    •  Goal Setting
    • Strong communication skills
    • MS Office
    • Deadline-oriented
    • Employee training and development
    Experience
    August 2007
    to
    December 2016
    Company Name City , State Teacher
    • Teaching a variety of asynchronous courses (Law, Government, Algebra, Sociology, Pennsylvania History, Political Science) to all students across multiple schools in multiple states.
    • Create and implement individualized academic plans for gifted students as well as students with disabilities.
    • Create new courses for delivery via multiple LMS Platforms to client schools (to include all content and assessments).
    • As Department Chair duties included leading a team of 8 teachers while maintaining a high level of professionalism and technical proficiency, training new teachers and maintaining appropriate records.
    • As SAP coordinator duties included identifying and communication to the appropriate team members those student behaviors that presented a threat to student learning and ensuring at-risk students were connected with relevant social services. 
    • Supervisor: Rodney Slappy (1 866-990-6637) 
    April 2006
    to
    July 2007
    Company Name City , State Appraisal Coordinator
    • Manage process of national real estate appraisals.
    • Facilitate communication between appraisers, lenders, buyers, and sellers.
    • Maintain records of all actions taken from incoming orders through to acceptance of appraisal documents and loan closing.
    • Troubleshoot the process via phone contact and email.
    Education
    12/2009
    Robert Morris University City , State , United States Master of Science : Instructional Leadership
    3.96 GPA
    Credits Earned: 30 Semester hours 
    Alpha Chi National College Honor Society
    05/2006
    Robert Morris University City , State , United States Bachelor of Arts : Social Studies
    3.38 GPA
    Credits Earned: 84 Semester hours 
    Level I PA Teacher Certification Social Studies
    Level I PA Teacher Certification Middle Level Mathermatics
    Interests
    • Family
    • Golf
    • Swimming
    • Camping
    Military Service
    United States Marine Corps
    June 1988 to December 1995
    Highest Rank: Corporal
    Squad Leader in Heavy Weapons Infantry Company Lead, train, and inspire Marines in a heavy weapons platoon in support of global operations while assigned to: Weapons Company 3rd Bn. 25th Marines, Moundsville, WV Weapons Company 2nd Bn. 23rd Marines, Port Hueneme, CA
    ",TEACHER 11963737," SENIOR CLIENT ADVOCATE II Accomplishments Earned the Workgroup for Electronic Data Interchange (WEDI) Award of Merit 2 years in a row for educating the health care industry on electronic claims attachments. Affiliations. Health Level Seven (Standards Developing Organization) knowledge of V2 messages, Fast Healthcare Interoperable Resources (FHIR) and the Meaningful Use electronic health record standard Consolidate Clinical Document Architecture. Summary Motivated Business Analyst with the technical expertise and business acumen necessary to translate business requirements and objectives into scalable, highly resilient and successful system solutions. Skills Data analysis Business artifacts documentation Strategic planning Business development Team player Workflow analysis Product launches Brand management MS Project SQL and databases Risk mitigation and management Data mapping Service-oriented architecture Release planning Collaboration tools Test case scenarios Requirements gathering Gap analysis Experience 12/2002 to 12/2017 Senior Client Advocate II Company Name － City , State SuppCRAIG Gabron CRAIG Gabron orted BlueCross BlueShield of South Carolina's TRICARE (Military Health Insurance) line of business functioning in an analyst role. This position required an ability to work in a matrix environment across cross-functional teams and the ability to produce results in a highly dynamic and formative environment. Duties and responsibilities included: Documented business processes and analyzed procedures to see that they would meet changing business needs. Assessed the impact of current business processes on users and stakeholders. Conducted interviews with key business users to collect information on business processes and user requirements. Identified process inefficiencies through gap analysis. Increased annual revenue by 5% by recommending improvements in efficiency for routine pricing updates. Performed TRICARE bench marking analysis and identified savings opportunities and potential product enhancements. Researched and resolved issues regarding extracting data from a clinical EHR for HEDIS measure calculation for two HEDIS measures, Colorectal Cancer Screening (COL) and Controlling Blood Pressure (CBP). Implemented user acceptance testing with a focus on documenting defects and executing test cases using HP's Application Lifecycle Management tool. Managed testing cycles, including test plan creation, development of SQL scripts and co-ordination of user acceptance testing. 12/2002 to 12/2017 Senior Client Advocate II Company Name － City , State Managed the relationship between the Health Net, BlueCross Operations and BlueCross Information Systems Application areas with ten direct reports. Optimized and managed research and development spending through collaboration with key business leaders. Trained four new employees on accounting principles and company procedures. Created periodic reports comparing budgeted costs to actual costs. Suggested budgetary changes to increase company profits. Provided timely actuals, forecast and budget data for IT and corporate management. Worked with management at the project level to ensure expense plans are achieved. 03/1992 to 11/1996 Manager Information Systems City , State Managed the relationship with Cable and Wireless Communications in London, England on the installation of a telecom billing system, leading a team of 12 analysts and programmers in the analysis, design and coding of the international telecommunications commercial billing software. Gathered detailed use cases and requirements through regular on-site visits, virtual meetings and customer advisory board sessions. Translated business goals, feature concepts and customer needs into prioritized product requirements and use cases. Collaborated with the sales, marketing and support teams to launch products on time and within budget. Coached and mentored twelve new staff members, including conducting performance reviews. Led communication with stakeholders regarding product goals and progress made. Tested and implemented new technology-based global projects such as international telephone billing system. Created innovative and intuitive product features such as a packetize billing system. Education and Training 1976 Bachelor of Science : Health and Physical Education Computer Science and Information Technology Computer Science Slippery Rock University of Pennsylvania Northampton Community College － City , State Health and Physical Education Computer Science and Information Technology Magna Cum Laude Computer Science 1980 Computer Science Computer Science Skills billing system, Blood Pressure, Brand management, Business development, business processes, Cancer, Data analysis, sales, SQL, telecommunications, telecom ","
    SENIOR CLIENT ADVOCATE II
    Accomplishments
    • Earned the Workgroup for Electronic Data Interchange (WEDI) Award of Merit 2 years in a row for educating the health care industry on electronic claims attachments.
    • Affiliations.
    • Health Level Seven (Standards Developing Organization) knowledge of V2 messages, Fast Healthcare Interoperable Resources (FHIR) and the Meaningful Use electronic health record standard Consolidate Clinical Document Architecture.
    Summary
    Motivated Business Analyst with the technical expertise and business acumen necessary to translate business requirements and objectives into scalable, highly resilient and successful system solutions.
    Skills
    • Data analysis Business artifacts documentation
    • Strategic planning Business development
    • Team player Workflow analysis
    • Product launches Brand management
    • MS Project SQL and databases
    • Risk mitigation and management Data mapping
    • Service-oriented architecture Release planning
    • Collaboration tools Test case scenarios
    • Requirements gathering Gap analysis
    Experience
    12/2002 to 12/2017
    Senior Client Advocate II Company Name － City , State
    SuppCRAIG Gabron
    • CRAIG Gabron orted BlueCross BlueShield of South Carolina's TRICARE (Military Health Insurance) line of business functioning in an analyst role.
    • This position required an ability to work in a matrix environment across cross-functional teams and the ability to produce results in a highly dynamic and formative environment.
    • Duties and responsibilities included: Documented business processes and analyzed procedures to see that they would meet changing business needs.
    • Assessed the impact of current business processes on users and stakeholders.
    • Conducted interviews with key business users to collect information on business processes and user requirements.
    • Identified process inefficiencies through gap analysis.
    • Increased annual revenue by 5% by recommending improvements in efficiency for routine pricing updates.
    • Performed TRICARE bench marking analysis and identified savings opportunities and potential product enhancements.
    • Researched and resolved issues regarding extracting data from a clinical EHR for HEDIS measure calculation for two HEDIS measures, Colorectal Cancer Screening (COL) and Controlling Blood Pressure (CBP).
    • Implemented user acceptance testing with a focus on documenting defects and executing test cases using HP's Application Lifecycle Management tool.
    • Managed testing cycles, including test plan creation, development of SQL scripts and co-ordination of user acceptance testing.
    12/2002 to 12/2017
    Senior Client Advocate II Company Name － City , State
    • Managed the relationship between the Health Net, BlueCross Operations and BlueCross Information Systems Application areas with ten direct reports.
    • Optimized and managed research and development spending through collaboration with key business leaders.
    • Trained four new employees on accounting principles and company procedures.
    • Created periodic reports comparing budgeted costs to actual costs.
    • Suggested budgetary changes to increase company profits.
    • Provided timely actuals, forecast and budget data for IT and corporate management.
    • Worked with management at the project level to ensure expense plans are achieved.
    03/1992 to 11/1996
    Manager Information Systems City , State
    • Managed the relationship with Cable and Wireless Communications in London, England on the installation of a telecom billing system, leading a team of 12 analysts and programmers in the analysis, design and coding of the international telecommunications commercial billing software.
    • Gathered detailed use cases and requirements through regular on-site visits, virtual meetings and customer advisory board sessions.
    • Translated business goals, feature concepts and customer needs into prioritized product requirements and use cases.
    • Collaborated with the sales, marketing and support teams to launch products on time and within budget.
    • Coached and mentored twelve new staff members, including conducting performance reviews.
    • Led communication with stakeholders regarding product goals and progress made.
    • Tested and implemented new technology-based global projects such as international telephone billing system.
    • Created innovative and intuitive product features such as a packetize billing system.
    Education and Training
    1976
    Bachelor of Science : Health and Physical Education Computer Science and Information Technology Computer Science Slippery Rock University of Pennsylvania Northampton Community College － City , State Health and Physical Education Computer Science and Information Technology Magna Cum Laude Computer Science
    1980
    Computer Science Computer Science
    Skills
    billing system, Blood Pressure, Brand management, Business development, business processes, Cancer, Data analysis, sales, SQL, telecommunications, telecom
    ",ADVOCATE 31638814," BUSINESS DEVELOPMENT MANAGER Summary Innovative bilingual sales executive with more than 6 years of sales experience in Mexico and USA Successful at acquiring, expanding and managing key corporate accounts Core Qualifications Excellent Customer Service Skills Excellent research abilities Customer Retention Negotiation Skills Tactfulness ­ to generate positive company image Contract review Experience Business Development Manager 05/2010 to Current Company Name City , State Responsible of the selling of hydraulic & pneumatic equipment in Mexico and USA to clients in the Energy, Chemical & Mining industries Meeting quotas of $1.4M USD annually by renewing contracts and opening new accounts within assigned territory Pioneered sales outreach to potential US clients and developed sales plan to increase client base outside of Mexico Scheduling 2-3 in-person client meetings with potential US customers on a quarterly basis Managing accounts in the energy industry like PEMEX and in the metallurgical & chemical industry like MET-MEX Peñoles Developing business plans to identify key opportunities and deliver added value to up-sell products and services to key accounts Booking customer follow-up calls or in-person meetings with Top 50 accounts bi-monthly to maintain customer retention Generating sales reports and forecasts for management review Preparing quotations that meet customers specific needs and support collections efforts. Sales Representative 07/2009 to 04/2010 Company Name City , State Obtained new accounts by selling financial products and services to consumers and businesses Consistently achieved sales quota by making 50-60 outbound cold calls per day to potential prospects Maintained relationships to offer the best customer service and provide a personalized financial advice. Marketing Intern 01/2009 to 06/2009 Company Name City , State Designed banners and brochures for annual events Translated documents and promotional material from English to Spanish. Education Bachelor of Business Administration : International Business 2009 St. Edward´s University City , State International Business Affiliations Delta Sigma Pi, Business Fraternity, Chapter Vice-President St. Edward's Univ. Skills banners, brochures, Developing business, bi, contracts, client, clients, customer service, English, financial, Managing, meetings, promotional material, selling, sales, sales plan, sales reports, Scheduling 2, Sigma, Spanish ","
    BUSINESS DEVELOPMENT MANAGER
    Summary
    Innovative bilingual sales executive with more than 6 years of sales experience in Mexico and USA Successful at acquiring, expanding and managing key corporate accounts Core Qualifications Excellent Customer Service Skills Excellent research abilities Customer Retention Negotiation Skills Tactfulness ­ to generate positive company image Contract review
    Experience
    Business Development Manager 05/2010 to Current
    Company Name City , State
    • Responsible of the selling of hydraulic & pneumatic equipment in Mexico and USA to clients in the Energy, Chemical & Mining industries Meeting quotas of $1.4M USD annually by renewing contracts and opening new accounts within assigned territory Pioneered sales outreach to potential US clients and developed sales plan to increase client base outside of Mexico Scheduling 2-3 in-person client meetings with potential US customers on a quarterly basis Managing accounts in the energy industry like PEMEX and in the metallurgical & chemical industry like MET-MEX Peñoles Developing business plans to identify key opportunities and deliver added value to up-sell products and services to key accounts Booking customer follow-up calls or in-person meetings with Top 50 accounts bi-monthly to maintain customer retention Generating sales reports and forecasts for management review Preparing quotations that meet customers specific needs and support collections efforts.
    Sales Representative 07/2009 to 04/2010
    Company Name City , State
    • Obtained new accounts by selling financial products and services to consumers and businesses Consistently achieved sales quota by making 50-60 outbound cold calls per day to potential prospects Maintained relationships to offer the best customer service and provide a personalized financial advice.
    Marketing Intern 01/2009 to 06/2009
    Company Name City , State
    • Designed banners and brochures for annual events Translated documents and promotional material from English to Spanish.
    Education
    Bachelor of Business Administration : International Business 2009 St. Edward´s University City , State International Business Affiliations Delta Sigma Pi, Business Fraternity, Chapter Vice-President St. Edward's Univ.
    Skills
    banners, brochures, Developing business, bi, contracts, client, clients, customer service, English, financial, Managing, meetings, promotional material, selling, sales, sales plan, sales reports, Scheduling 2, Sigma, Spanish
    ",BUSINESS-DEVELOPMENT 10694288," HR BENEFITS/LEAVE COORDINATOR Summary 13 years of Human Resources experience and 27 years of administrative experience working in various settings *Professional, detail-oriented, excellent time-management skills, team player, open and honest communicator, effective at maintaining confidentiality and multi-tasker. Skills Proficient in all Microsoft applications and HRIS systems (Banner, PeopleAdmin, Personnel Management Information (PMIS) System and Benefits Eligibility System (BES), VRS Navigator (VNAV)) Experience December 2016 to Current Company Name City , State HR Benefits/Leave Coordinator Provide consultation and assistance for all employee benefits. Assist Retirement/Benefits Manager in counseling employees on retirements as well as generate retirement calculations. Assist Retirement/Benefits Manager with retirement trainings. Promote and coordinate all aspects of the Highlander Wellness Watch program. Advise faculty/staff regarding leave policies and procedures. Interpret and apply policies, procedures and guidelines. Develop and present leave trainings for employees and supervisors. Content editor for the HR newsletter and HR website committee. Analyze and reconcile leave discrepancies. Process and maintain Workers Compensation claims, short term disability claims and FMLA requests. Coordinate return to work for employees on short term disability, FMLA and WC. Maintain OSHA logs and reporting to include OSHA 301 and OSHA 300A reports. Process employees leave corrections. Process leave share requests and coordinate payments with payroll. Calculate leave payouts for separating employees for payment. Process reports in Banner (HRIS) to ensure leave policies and procedures are being adhered to and applied in regards to FLSA regulations. Perform leave audits. Provide programmatic support to employees and supervisors for the on-line leave reporting system. Assist with other HR duties as needed to include job fairs, benefits fair, etc. Maintain confidential and sensitive information. November 2008 to November 2016 Company Name City , State HR Leave Coordinator Advise faculty/staff regarding leave policies and procedures. Interpret and apply policies, procedures and guidelines. Develop and present leave trainings for employees and supervisors. Analyze and reconcile leave discrepancies. Process and maintain Workers Compensation claims, short term disability claims and FMLA requests. Coordinate return to work for employees on short term disability, FMLA and WC. Maintain OSHA logs and reporting to include OSHA 301 and OSHA 300A reports. Process employees leave corrections. Process leave share requests and coordinate payments with payroll. Calculate leave payouts for separating employees for payment. Process reports in Banner (HRIS) to ensure leave policies and procedures are being adhered to and applied in regards to FLSA regulations. Assist with coordination of CommonHealth wellness program. Perform leave audits. Provide programmatic support to employees and supervisors for the on-line leave reporting system. Assist with other HR duties as needed to include screening job applicants, new hire orientation, exit interviews, open enrollment for health insurance and flexible spending accounts, job fairs, benefits fair, etc. Maintain confidential and sensitive information. June 2004 to November 2008 Company Name City , State Personnel Transaction Specialist/Human Resource Assistant Process new hires, transfers, promotions into Banner and PMIS systems. Perform audits for payroll processing. Process short term disability claims and FMLA requests. Process leave share requests. Coordinate docks with payroll. Perform other duties and tasks as needed. Maintain confidential and sensitive information. August 2002 to June 2004 Company Name City , State Communications Operator Refer patients to appropriate areas for treatment. Assist patients with questions and concerns via phone or walk-ins. Answer incoming calls on a seven-line phone system. Page doctors in a timely manner. Update call schedules as changes occur. File. Overhead all codes in a timely manner. Maintain patient confidentiality. Education and Training Bluefield College City , State Bachelor of Science : Organizational Management and Leadership Organizational Management and Leadership New River Community College Associate of Applied Science : Business Management Business Management Activities and Honors Society for Human Resources Management (SHRM) Colleges and Universities Professional Association for Human Resources (CUPA-HR) Skills Benefits, consultation, Content, counseling, editor, HRIS, HR, insurance, all Microsoft, Navigator, newsletter, Page, Assist patients, payroll, payroll processing, Personnel Management, phone system, policies, reporting, research, phone, website ","
    HR BENEFITS/LEAVE COORDINATOR
    Summary
    13 years of Human Resources experience and 27 years of administrative experience working in various settings *Professional, detail-oriented, excellent time-management skills, team player, open and honest communicator, effective at maintaining confidentiality and multi-tasker.
    Skills
    Proficient in all Microsoft applications and HRIS systems (Banner, PeopleAdmin, Personnel Management Information (PMIS) System and Benefits Eligibility System (BES), VRS Navigator (VNAV))
    Experience
    December 2016
    to
    Current
    Company Name City , State HR Benefits/Leave Coordinator
    • Provide consultation and assistance for all employee benefits.
    • Assist Retirement/Benefits Manager in counseling employees on retirements as well as generate retirement calculations.
    • Assist Retirement/Benefits Manager with retirement trainings.
    • Promote and coordinate all aspects of the Highlander Wellness Watch program.
    • Advise faculty/staff regarding leave policies and procedures.
    • Interpret and apply policies, procedures and guidelines.
    • Develop and present leave trainings for employees and supervisors.
    • Content editor for the HR newsletter and HR website committee.
    • Analyze and reconcile leave discrepancies.
    • Process and maintain Workers Compensation claims, short term disability claims and FMLA requests.
    • Coordinate return to work for employees on short term disability, FMLA and WC.
    • Maintain OSHA logs and reporting to include OSHA 301 and OSHA 300A reports.
    • Process employees leave corrections.
    • Process leave share requests and coordinate payments with payroll.
    • Calculate leave payouts for separating employees for payment.
    • Process reports in Banner (HRIS) to ensure leave policies and procedures are being adhered to and applied in regards to FLSA regulations.
    • Perform leave audits.
    • Provide programmatic support to employees and supervisors for the on-line leave reporting system.
    • Assist with other HR duties as needed to include job fairs, benefits fair, etc.
    • Maintain confidential and sensitive information.
    November 2008
    to
    November 2016
    Company Name City , State HR Leave Coordinator
    • Advise faculty/staff regarding leave policies and procedures.
    • Interpret and apply policies, procedures and guidelines.
    • Develop and present leave trainings for employees and supervisors.
    • Analyze and reconcile leave discrepancies.
    • Process and maintain Workers Compensation claims, short term disability claims and FMLA requests.
    • Coordinate return to work for employees on short term disability, FMLA and WC.
    • Maintain OSHA logs and reporting to include OSHA 301 and OSHA 300A reports.
    • Process employees leave corrections.
    • Process leave share requests and coordinate payments with payroll.
    • Calculate leave payouts for separating employees for payment.
    • Process reports in Banner (HRIS) to ensure leave policies and procedures are being adhered to and applied in regards to FLSA regulations.
    • Assist with coordination of CommonHealth wellness program.
    • Perform leave audits.
    • Provide programmatic support to employees and supervisors for the on-line leave reporting system.
    • Assist with other HR duties as needed to include screening job applicants, new hire orientation, exit interviews, open enrollment for health insurance and flexible spending accounts, job fairs, benefits fair, etc.
    • Maintain confidential and sensitive information.
    June 2004
    to
    November 2008
    Company Name City , State Personnel Transaction Specialist/Human Resource Assistant
    • Process new hires, transfers, promotions into Banner and PMIS systems.
    • Perform audits for payroll processing.
    • Process short term disability claims and FMLA requests.
    • Process leave share requests.
    • Coordinate docks with payroll.
    • Perform other duties and tasks as needed.
    • Maintain confidential and sensitive information.
    August 2002
    to
    June 2004
    Company Name City , State Communications Operator
    • Refer patients to appropriate areas for treatment.
    • Assist patients with questions and concerns via phone or walk-ins.
    • Answer incoming calls on a seven-line phone system.
    • Page doctors in a timely manner.
    • Update call schedules as changes occur.
    • File.
    • Overhead all codes in a timely manner.
    • Maintain patient confidentiality.
    Education and Training
    Bluefield College City , State Bachelor of Science : Organizational Management and Leadership Organizational Management and Leadership
    New River Community College Associate of Applied Science : Business Management Business Management
    Activities and Honors
    Society for Human Resources Management (SHRM) Colleges and Universities Professional Association for Human Resources (CUPA-HR)
    Skills
    Benefits, consultation, Content, counseling, editor, HRIS, HR, insurance, all Microsoft, Navigator, newsletter, Page, Assist patients, payroll, payroll processing, Personnel Management, phone system, policies, reporting, research, phone, website
    ",HR 14140903," GRADUATE RESEARCH ASSISTANT Profile Results-driven Animal Nutritionist with good research and teaching experience Areas of Expertise Dairy Nutrition Food Safety Feed supplementation strategies Professional Experience Graduate Research Assistant 07/2013 to Current Company Name City , State Ongoing Researches -Effect of prototype sequestering agents on performance and milk aflatoxin M1 concentrations of dairy cows fed aflatoxin B1-contaminated diets. -The effect of selected lactic acid bacteria on the microbial composition and on the survival of pathogens in the rumen in context with their probiotic effects on ruminants -An in-vitro study on the use of tropical plants and essential oils in mitigating methanogenesis in ruminant. Assistant Lecturer 08/2010 to 06/2013 Company Name City , State -Instructed a class of 156 students in animal feed and feeding course -Lectured and communicated effectively with students from diverse backgroups -Inspired students to translate their academic interests into the real world by taking positive actions Education Ph.D. : Ruminant Nutrition 2017 University of Florida City , State , USA Awards -Grinter Fellowship for outstanding new PhD students -Certificate of outstanding academic achievement, University of Florida International Center Master of Science : Monogastric Nutrition 2011 University of Agriculture City , State , Nigeria Awards -University of Agriculture Graduate Fellowship -Postgraduate Tuition Scholarship for First Class Students in the University -Dufil Prima Schloarship for postgraduate students in Nutrition Bachelor of Agriculture : Animal Nutrition 2009 University of Agriculture, Abeokuta City , State , Nigeria Award Academic achievement award for graduating with a First class...4.59 out of 5.00. Affiliations Nigerian Society of Animal Production American Society of Animal Science Publications Peer-reviewed Publications -C. M. Huisden, N. J. Szabo, I.M. Ogunade and A. T. Adesogan (2014). Mucuna pruriens detoxification: 1. Effects of ensiling duration and particle size. Animal Feed Science and Technology. (IN PRESS). -Ogunade I.M., Eruvbetine., D., Oyekunle, A.O, Fafiolu, A.O, Olorunsola, R.A., Oso, A.O., Sobayo, R.A., Falola, A.C., Osho, S.O. and O.M Sogunle (2012). Control of salmonella organisms in laying hens through the use of feed additives. Nigeria Poultry Science Journal 9: 166-171. -Olorunsola R.A, Eruvbetine D, Oyekunle M.A, Jegede A.V and Ogunade I.M (2012); Salmonella organism transmission in hatching broiler eggs, Journal of Biology, Agriculture and Healthcare, Vol 2, No 10. -I.B Allison, D.A Ekunseitan, A.A Ayoola, S.O Iposu, O.M.O Idowu, I.M Ogunade and S.O Osho (2013). Effect of beak amputation and sex on the pecking rate damage and performance parameters of turkey. Paskitan Journal of Biological Sciences 16(19): 1022-1027. -R.A. Sobayo., A. O. Oso, O.A. Adeyemi., O.G. Sodipe, A.O. Fafiolu, Odetola, O.M and I.M. Ogunade. 2013. Growth response and nutrient digestibility of broiler chicken fed graded levels of phytobiotics (Garcinia kola; Bitter kola). Journal of Applied Agricultural Research 5(1), 91-99. Official Publication of Agricultural Research Institute, Nigeria. -A. O. Oso, A. S. Haastrup, A. J. Ajibade, K.O. Olowonefa, A.O. Aluko, I.M. Ogunade, S.O. Osho, A.M. Bamgbose. (2013). Growth performance, apparent nutrient digestibility, caecal fermentation, ileal morphology and caecal microflora of growing rabbits fed diet containing probiotics and prebiotics. Livestock Science. 157: 184-190. -Oso, A. O, G.A. Williams, A.V. Jegede, R.A. Sobayo, A.O. Fafiolu, O.M.O. Idowu, M. O. Sogunle, O.S. Akinola, O.O. Adeleye, l A.R. Olorunsola, I.M. Ogunade, S.O. Osho, F.O. Obadire, A.M Bamgbose. 2014. Interactive effect of whole millet feeding and mannan oligossaccharides supplementation on growth performance, serum biochemistry and organ weights of helmeted guinea fowl (Numidia meleagris). Livestock Science 159: 46-52. -Osho, S.O., Oso, A.O., Akpan, I.E., Ayanniyi, T.A., Ogunade, I.M., Durosaro, S.O. and Idowu, O.M.O. (2013). Health status and blood parameters of weaner rabbits fed diets containing varying dietary fibre and digestible energy levels. Journal of Biology, Agriculture and Healthcare. 3(19): 79-86. Published by International Institute for Science, Technology and Education, UNITED STATES OF AMERICA. -Durosaro, S.O., Ojo, A., Fadare, A.O., Olowofeso, O., Ilori, B.M., Osho, S.O., Ogunade, I.M. and Ozoje, M.O. (2013). Effect of Coat Colour on Water Intake and Feed Utilization of Intensively Reared West African Dwarf Sheep in the Humid Tropics. Journal of Biology, Agriculture and Healthcare. 3(19): 31-37. Published by International Institute for Science, Technology and Education, UNITED STATES OF AMERICA. -Ekunseitan, D.A., Balogun, O.O., Eruvbetine, Daisy, Abiola, S.S., Sogunle, O.M., Ogunade, I.M., Egbeyale, L.T., Ayoola, A.A., Akinola, O.F., Allison, I.B. and Osho, S.O. (2012). Visual assessment, proximate composition and cost analysis of three differently processed discarded vegetable-bovine blood-rumen content mixtures as substitutes for conventional feedstuffs. Short Communication Nigerian Journal of Animal Production 39(2):211-217. Conference Papers -Ibukun M. Ogunade, Kathy G. Arriola, Rafael M. Martins, Bibiana Y. Coy, Chelsea L. Curry, Deborah K. Terkoski, Amber Rubright, Marcos G. Zenobi, Zhengxin Ma, Charles R. Staples, Adegbola T. Adesogan (2014). Effect of prototype sequestering agents on performance and milk aflatoxin M1 concentrations of dairy cows fed aflatoxin B1-contaminated diets. ADSA-ASAS-CSAS Joint Annual Meeting, Missouri, USA 07/2014 -O. Oso, O. Erinle, A.V. Jegede, A.O. Fafiolu, R.A. Sobayo, R. Olorunsola, A.M. Bamgbose, I.M. Ogunade, S.O. Osho, W.A. Olayemi, F.O. Oke. (2013). Effect of whole millet feeding and mannan oligosaccharides supplementation on organ weights of Cockerel Chicks. WPSA (UK Branch) Annual Meeting 16th-17th April 2013. The Jubilee Campus, Nottingham University. UNITED KINGDOM -Ogunade, I.M., Eruvbetine D, Fafiolu, A. O., Oyekunle, M.A, Oso, A.O, Sobayo, R.A, Osho S.O, Ekunseitan D.A. 2012. Effect of dietary mannan oligosaccharides on the prevalence of Salmonella organisms in the dropping of sampled laying hens within South-Western Nigeria. World's Poultry Science Association (UK Branch) Annual meeting 24-25th April, pg 35 Jubilee Campus, Nottingham University. British Poultry Abstracts 8 (1):44-45. UNITED KINGDOM Skills -Great Organizational skills -Good Numerical and analytical skills ","
    GRADUATE RESEARCH ASSISTANT
    Profile

    Results-driven Animal Nutritionist with good research and teaching experience

    Areas of Expertise
    • Dairy Nutrition
    • Food Safety
    • Feed supplementation strategies
    Professional Experience
    Graduate Research Assistant 07/2013 to Current Company Name City , State

    Ongoing Researches

    -Effect of prototype sequestering agents on performance and milk aflatoxin M1 concentrations of dairy cows fed aflatoxin B1-contaminated diets.

    -The effect of selected lactic acid bacteria on the microbial composition and on the survival of pathogens in the rumen in context with their probiotic effects on ruminants

    -An in-vitro study on the use of tropical plants and essential oils in mitigating methanogenesis in ruminant.
    Assistant Lecturer 08/2010 to 06/2013 Company Name City , State

    -Instructed a class of 156 students in animal feed and feeding course

    -Lectured and communicated effectively with students from diverse backgroups

    -Inspired students to translate their academic interests into the real world by taking positive actions
    Education
    Ph.D. : Ruminant Nutrition 2017 University of Florida City , State , USA

    Awards

    -Grinter Fellowship for outstanding new PhD students

    -Certificate of outstanding academic achievement, University of Florida International Center
    Master of Science : Monogastric Nutrition 2011 University of Agriculture City , State , Nigeria

    Awards

    -University of Agriculture Graduate Fellowship

    -Postgraduate Tuition Scholarship for First Class Students in the University

    -Dufil Prima Schloarship for postgraduate students in Nutrition
    Bachelor of Agriculture : Animal Nutrition 2009 University of Agriculture, Abeokuta City , State , Nigeria

    Award

    Academic achievement award for graduating with a First class...4.59 out of 5.00.
    Affiliations

    Nigerian Society of Animal Production

    American Society of Animal Science

    Publications

    Peer-reviewed Publications


    -C. M. Huisden, N. J. Szabo, I.M. Ogunade and A. T. Adesogan (2014). Mucuna pruriens detoxification: 1. Effects of ensiling duration and particle size. Animal Feed Science and Technology. (IN PRESS).


    -Ogunade I.M., Eruvbetine., D., Oyekunle, A.O, Fafiolu, A.O, Olorunsola, R.A., Oso, A.O., Sobayo, R.A., Falola, A.C., Osho, S.O. and O.M Sogunle (2012). Control of salmonella organisms in laying hens through the use of feed additives. Nigeria Poultry Science Journal 9: 166-171.


    -Olorunsola R.A, Eruvbetine D, Oyekunle M.A, Jegede A.V and Ogunade I.M (2012); Salmonella organism transmission in hatching broiler eggs, Journal of Biology, Agriculture and Healthcare, Vol 2, No 10.

    -I.B Allison, D.A Ekunseitan, A.A Ayoola, S.O Iposu, O.M.O Idowu, I.M Ogunade and S.O Osho (2013). Effect of beak amputation and sex on the pecking rate damage and performance parameters of turkey. Paskitan Journal of Biological Sciences 16(19): 1022-1027.


    -R.A. Sobayo., A. O. Oso, O.A. Adeyemi., O.G. Sodipe, A.O. Fafiolu, Odetola, O.M and I.M. Ogunade. 2013. Growth response and nutrient digestibility of broiler chicken fed graded levels of phytobiotics (Garcinia kola; Bitter kola). Journal of Applied Agricultural Research 5(1), 91-99. Official Publication of Agricultural Research Institute, Nigeria.


    -A. O. Oso, A. S. Haastrup, A. J. Ajibade, K.O. Olowonefa, A.O. Aluko, I.M. Ogunade, S.O. Osho, A.M. Bamgbose. (2013). Growth performance, apparent nutrient digestibility, caecal fermentation, ileal morphology and caecal microflora of growing rabbits fed diet containing probiotics and prebiotics. Livestock Science. 157: 184-190.


    -Oso, A. O, G.A. Williams, A.V. Jegede, R.A. Sobayo, A.O. Fafiolu, O.M.O. Idowu, M. O. Sogunle, O.S. Akinola, O.O. Adeleye, l A.R. Olorunsola, I.M. Ogunade, S.O. Osho, F.O. Obadire, A.M Bamgbose. 2014. Interactive effect of whole millet feeding and mannan oligossaccharides supplementation on growth performance, serum biochemistry and organ weights of helmeted guinea fowl (Numidia meleagris). Livestock Science 159: 46-52.


    -Osho, S.O., Oso, A.O., Akpan, I.E., Ayanniyi, T.A., Ogunade, I.M., Durosaro, S.O. and Idowu, O.M.O. (2013). Health status and blood parameters of weaner rabbits fed diets containing varying dietary fibre and digestible energy levels. Journal of Biology, Agriculture and Healthcare. 3(19): 79-86. Published by International Institute for Science, Technology and Education, UNITED STATES OF AMERICA.


    -Durosaro, S.O., Ojo, A., Fadare, A.O., Olowofeso, O., Ilori, B.M., Osho, S.O., Ogunade, I.M. and Ozoje, M.O. (2013). Effect of Coat Colour on Water Intake and Feed Utilization of Intensively Reared West African Dwarf Sheep in the Humid Tropics. Journal of Biology, Agriculture and Healthcare. 3(19): 31-37. Published by International Institute for Science, Technology and Education, UNITED STATES OF AMERICA.


    -Ekunseitan, D.A., Balogun, O.O., Eruvbetine, Daisy, Abiola, S.S., Sogunle, O.M., Ogunade, I.M., Egbeyale, L.T., Ayoola, A.A., Akinola, O.F., Allison, I.B. and Osho, S.O. (2012). Visual assessment, proximate composition and cost analysis of three differently processed discarded vegetable-bovine blood-rumen content mixtures as substitutes for conventional feedstuffs. Short Communication Nigerian Journal of Animal Production 39(2):211-217.


    Conference Papers


    -Ibukun M. Ogunade, Kathy G. Arriola, Rafael M. Martins, Bibiana Y. Coy, Chelsea L. Curry, Deborah K. Terkoski, Amber Rubright, Marcos G. Zenobi, Zhengxin Ma, Charles R. Staples, Adegbola T. Adesogan (2014). Effect of prototype sequestering agents on performance and milk aflatoxin M1 concentrations of dairy cows fed aflatoxin B1-contaminated diets. ADSA-ASAS-CSAS Joint Annual Meeting, Missouri, USA 07/2014


    -O. Oso, O. Erinle, A.V. Jegede, A.O. Fafiolu, R.A. Sobayo, R. Olorunsola, A.M. Bamgbose, I.M. Ogunade, S.O. Osho, W.A. Olayemi, F.O. Oke. (2013). Effect of whole millet feeding and mannan oligosaccharides supplementation on organ weights of Cockerel Chicks. WPSA (UK Branch) Annual Meeting 16th-17th April 2013. The Jubilee Campus, Nottingham University. UNITED KINGDOM


    -Ogunade, I.M., Eruvbetine D, Fafiolu, A. O., Oyekunle, M.A, Oso, A.O, Sobayo, R.A, Osho S.O, Ekunseitan D.A. 2012. Effect of dietary mannan oligosaccharides on the prevalence of Salmonella organisms in the dropping of sampled laying hens within South-Western Nigeria. World's Poultry Science Association (UK Branch) Annual meeting 24-25th April, pg 35 Jubilee Campus, Nottingham University. British Poultry Abstracts 8 (1):44-45. UNITED KINGDOM

    Skills

    -Great Organizational skills

    -Good Numerical and analytical skills

    ",AGRICULTURE 18501746," PROGRAMMATIC MEDIA SUPERVISOR Work History Company Name Experience 04/2017 to Current Programmatic Media Supervisor Company Name － City , State Directly oversee a group of Programmatic Associates & Managers on their day to day responsibilities across 5 major pieces of agency business Drive senior Media staff to innovate and automate their media plans through the self-service team Formulate proposals for new client opportunities involving data driven audience buying and remarketing Create and foster relationships with tech providers, data companies and inventory sources throughout the programmatic landscape. 04/2016 to 03/2017 Manager Company Name － City , State Execute, manage, and optimize online media campaigns for agency clients through Demand Side Platforms Evaluate data fields from multiple sources to highlight key performance indicators Offer consultative support to media teams surrounding programmatic buying. 08/2015 to 04/2016 Media Planner Company Name － City , State Act as day to day Account Manager for a set of clients cumulating over 10MM in media budget Develop innovative online and offline media recommendations that align with the brands business goals Train Assistant Planners on the basics of account management, media planning and industry best practices Own and manage status meetings in regard to paid media programs with client and vendor partners. 02/2015 to 08/2015 Digital Media Strategist Company Name － City , State Communicate rationale and reasoning behind integrating digital media such as Programmatic Display, SEM, Online Video, Mobile and Social into the overall media recommendation Direct Activation Team on media plan strategy while overseeing the buying process from initial RFP to final reconciliation of vendor invoices. 12/2013 to 02/2015 Digital Media Analyst Company Name － City , State Appointed as Digital Point of Contact for several key accounts involving heavy online CPA & ROI strategies Manage client deliverables for creative, tracking and payment Implement tagging strategy, build dashboard reports and set KPI's to gauge success of digital campaigns through data analysis. 02/2013 to 12/2013 Development Assistant Company Name － City , State Worked with Research team to handle requests from across the agency requiring research analysis software such as comScore, Nielsen, Scarborough and MRI Transitioned onto Account Team to work on National and Regional Direct Response clients. Education and Training May 2010 BA : Broadcasting & Mass Media TEMPLE UNIVERSITY : SCHOOL OF COMMUNICATIONS AND THEATRE － City , State Broadcasting & Mass Media Skills account management, agency, automate, budget, CPA, client, clients, data analysis, inventory, media plans, media plan, media planning, meetings, proposals, Research, RFP, strategy, Video ","
    PROGRAMMATIC MEDIA SUPERVISOR
    Work History
    Company Name
    Experience
    04/2017 to Current
    Programmatic Media Supervisor Company Name － City , State
    • Directly oversee a group of Programmatic Associates & Managers on their day to day responsibilities across 5 major pieces of agency business Drive senior Media staff to innovate and automate their media plans through the self-service team Formulate proposals for new client opportunities involving data driven audience buying and remarketing Create and foster relationships with tech providers, data companies and inventory sources throughout the programmatic landscape.
    04/2016 to 03/2017
    Manager Company Name － City , State
    • Execute, manage, and optimize online media campaigns for agency clients through Demand Side Platforms Evaluate data fields from multiple sources to highlight key performance indicators Offer consultative support to media teams surrounding programmatic buying.
    08/2015 to 04/2016
    Media Planner Company Name － City , State
    • Act as day to day Account Manager for a set of clients cumulating over 10MM in media budget Develop innovative online and offline media recommendations that align with the brands business goals Train Assistant Planners on the basics of account management, media planning and industry best practices Own and manage status meetings in regard to paid media programs with client and vendor partners.
    02/2015 to 08/2015
    Digital Media Strategist Company Name － City , State
    • Communicate rationale and reasoning behind integrating digital media such as Programmatic Display, SEM, Online Video, Mobile and Social into the overall media recommendation Direct Activation Team on media plan strategy while overseeing the buying process from initial RFP to final reconciliation of vendor invoices.
    12/2013 to 02/2015
    Digital Media Analyst Company Name － City , State
    • Appointed as Digital Point of Contact for several key accounts involving heavy online CPA & ROI strategies Manage client deliverables for creative, tracking and payment Implement tagging strategy, build dashboard reports and set KPI's to gauge success of digital campaigns through data analysis.
    02/2013 to 12/2013
    Development Assistant Company Name － City , State
    • Worked with Research team to handle requests from across the agency requiring research analysis software such as comScore, Nielsen, Scarborough and MRI Transitioned onto Account Team to work on National and Regional Direct Response clients.
    Education and Training
    May 2010
    BA : Broadcasting & Mass Media TEMPLE UNIVERSITY : SCHOOL OF COMMUNICATIONS AND THEATRE － City , State Broadcasting & Mass Media
    Skills
    account management, agency, automate, budget, CPA, client, clients, data analysis, inventory, media plans, media plan, media planning, meetings, proposals, Research, RFP, strategy, Video
    ",DIGITAL-MEDIA 18825446," EXECUTIVE CHEF Professional Summary Talented Executive Chef with twenty five years experience developing menus and working as head chef/owner of mobile catering business, fast food Cajun and Classical Seafood/Cajun/Creole Family restaurant.Twenty five years professional experience as a dynamic, resourceful and skilled Executive Head Chef with a proved success record in both fine dining and catering.Highly skilled chef with proved ability to produce quality menu items under tight deadlines. Core Qualifications Food and beverage handling expert Italian cuisine expertise Skillful kitchen staff trainer Ethnic foods preparation Capable concession stands manager Food cost control specialist French cuisine talent Food cost analysis expert American cuisine expert International culinary skills Ability to handle fast-paced Back of house operations environment as well as front of house understanding Ability to handle/resolve problems Kitchen productivity Successful kitchen staff supervisor Strong customer relationship builder Cash handling Plate presentation skills Special dietary needs expert Proficiency in inventory and ordering Food handling knowledge Proved leadership skills Food production quality knowledge Reliable, punctual and committed to High level of cleanly kitchen customer service maintenance Staff scheduling knowledge Interviewing and training ability Sensitive to cultural diversity Knowledge of basic food preparation Strong restaurant serving experience Knowledge of products and Team-oriented selections Willing to work under pressure Menu development skills Written and oral communication skills Open Table experience Good personal hygiene Proved success in up-selling Works well under pressure Basic knife skills Preparation of various food items Consistently complies with polices Uses proper sanitation practices and procedures Able to work in a fast paced Banquet operations and off-site environment catering expert Able to work with hands continuously Experience December 1987 Company Name City , State Executive Chef Operations Management: Food Preparation Responsible for coordination of up to 12 servers in restaurant with capacity of 200. Baked, roasted, broiled, and steamed meats, fish, vegetables and other foods. Estimated amounts and costs of required supplies, such as food and ingredients. Helped with preparation, set-up, and service for catering events. Performed all transactions in a cordial, efficient and professional manner. Prepared food items. Cleaned and inspected galley equipment, kitchen appliances, and work areas. Spoke with patrons to ensure satisfaction with food and service. Trained new employees. Trained kitchen staff on proper use of equipment, food handling and portion sizing. Responsible for the design and preparation of all menu items for private home/office setting. Supervised kitchen staff of 10 people and ensured proper event set-up, food preparation, kitchen clean-up and proper shut down. Adjusted monthly menus to maximize use of seasonal local ingredients and delicacies. Developed variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items. Managed kitchen operations for high grossing, fast-paced fair concession kitchen. Trained staff of eight employees for correct facility procedures, safety codes, proper recipes and plating techniques. Managed preparation and presentation of the desserts for all catered events. Responsible for all kitchen operations such as banquet events, buffet lines, room service orders and hotel restaurant. Hired and trained staff of 12 food preparation employees. Oversaw 10 cooks and a Sous Chef as part of overall back of the house operations. Managed food and produce receiving process with 100% accuracy. Frequently switched between positions as Cold Food prep, Soup Station Chef and Relief Chef mid shift to support changing needs of large industrial kitchen Developed popular daily specials with personally sourced ingredients for broiler and sauté stations. Responsible for daily set up of five stations. Developed popular daily specials with personally sourced ingredients for broiler and sauté stations. Ensured minimal product shrink and coordinated secondary usage of product Executed various kitchen stations and assisted with, meat, fish, sauté or pantry Informed patrons of establishment specialties and features Instructed cooks and other workers in the preparation, cooking, garnishing, and presentation of food Loaded dishwashers and hand-washed items such as pots, pans, knives Planned and prepared food for parties, holiday meals, luncheons, special functions, and other social events Specialized in preparing fancy dishes and/or food for special diets Stocked and rotated products, stocked supplies, and paper goods in a timely basis Supervised and coordinated activities of cooks and workers engaged in food preparation Used all food handling standards Collaborated with other personnel to plan and develop recipes and menus Compiled and maintained records of food use and expenditures Cooked food properly and in a timely fashion, using safety precautions Cooked the exact number of items ordered by each customer, working on several different orders simultaneously Created and explored new cuisines Directed the operation and organization of kitchens and all food-related activities, including the presentation and serving of food Ensured consistent high quality of plate presentation Ensured first-in-first-out system with all ingredients labeled and stored properly Maintained contact with kitchen staff, management, serving staff, and customers Maintained system of control for storage temperatures and proper functioning of kitchen equipment Oversaw kitchen employee operations to ensure production levels and service standards were maintained Seasoned and cooked food according to recipes or personal judgment and experience Suggested additional items to customers, as appropriate, to increase restaurant sales. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Consistently adhered to quality expectations and standards. Delivered an exceptional dining experience with friendly, fast service. Completed closing duties, including restocking items and closing out the cash drawer. Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations. Effectively used items in stock to decrease waste and profit loss. Correctly calculated charges, issued bills and collected payments. Checked in deliveries and signed off on products received. Received frequent customer compliments for going above and beyond normal duties. Education 2011 Le Cordon Bleu Culinary School City , State , USA Associate of Arts : Culinary Arts Hospitality and Restaurant Management Le Cordon Bleu Culinary Arts Hospitality and Restaurant Management Specialized in all aspects of culinary cuisine Professional Affiliations Member, Small Business Association (2005 - present) Member, USPCA United States Private Chef Association Skills allergies, Basic, Cash handling, closing, oral communication, cooking, cost analysis, cost control, customer service, fashion, fast, features, inventory, leadership skills, office, Works, Operations Management, personnel, presentation skills, profit, quality, receiving, safety, safety codes, selling, sales, scheduling, servers, supervisor, trainer, Health Department certified ","
    EXECUTIVE CHEF
    Professional Summary

    Talented Executive Chef with twenty five years experience developing menus and working as head chef/owner of mobile catering business, fast food Cajun and Classical Seafood/Cajun/Creole Family restaurant.Twenty five years professional experience as a dynamic, resourceful and skilled Executive Head Chef with a proved success record in both fine dining and catering.Highly skilled chef with proved ability to produce quality menu items under tight deadlines.

    Core Qualifications

    Food and beverage handling expert Italian cuisine expertise Skillful kitchen staff trainer Ethnic foods preparation Capable concession stands manager Food cost control specialist French cuisine talent Food cost analysis expert American cuisine expert International culinary skills Ability to handle fast-paced Back of house operations environment as well as front of house understanding Ability to handle/resolve problems Kitchen productivity Successful kitchen staff supervisor Strong customer relationship builder Cash handling Plate presentation skills Special dietary needs expert Proficiency in inventory and ordering Food handling knowledge Proved leadership skills Food production quality knowledge Reliable, punctual and committed to High level of cleanly kitchen customer service maintenance Staff scheduling knowledge Interviewing and training ability Sensitive to cultural diversity Knowledge of basic food preparation Strong restaurant serving experience Knowledge of products and Team-oriented selections Willing to work under pressure Menu development skills Written and oral communication skills Open Table experience Good personal hygiene Proved success in up-selling Works well under pressure Basic knife skills Preparation of various food items Consistently complies with polices Uses proper sanitation practices and procedures Able to work in a fast paced Banquet operations and off-site environment catering expert Able to work with hands continuously
    Experience
    December 1987
    Company Name City , State Executive Chef
    • Operations Management: Food Preparation Responsible for coordination of up to 12 servers in restaurant with capacity of 200.
    • Baked, roasted, broiled, and steamed meats, fish, vegetables and other foods.
    • Estimated amounts and costs of required supplies, such as food and ingredients.
    • Helped with preparation, set-up, and service for catering events.
    • Performed all transactions in a cordial, efficient and professional manner.
    • Prepared food items.
    • Cleaned and inspected galley equipment, kitchen appliances, and work areas.
    • Spoke with patrons to ensure satisfaction with food and service.
    • Trained new employees.
    • Trained kitchen staff on proper use of equipment, food handling and portion sizing.
    • Responsible for the design and preparation of all menu items for private home/office setting.
    • Supervised kitchen staff of 10 people and ensured proper event set-up, food preparation, kitchen clean-up and proper shut down.
    • Adjusted monthly menus to maximize use of seasonal local ingredients and delicacies.
    • Developed variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items.
    • Managed kitchen operations for high grossing, fast-paced fair concession kitchen.
    • Trained staff of eight employees for correct facility procedures, safety codes, proper recipes and plating techniques.
    • Managed preparation and presentation of the desserts for all catered events.
    • Responsible for all kitchen operations such as banquet events, buffet lines, room service orders and hotel restaurant.
    • Hired and trained staff of 12 food preparation employees.
    • Oversaw 10 cooks and a Sous Chef as part of overall back of the house operations.
    • Managed food and produce receiving process with 100% accuracy.
    • Frequently switched between positions as Cold Food prep, Soup Station Chef and Relief Chef mid shift to support changing needs of large industrial kitchen Developed popular daily specials with personally sourced ingredients for broiler and sauté stations.
    • Responsible for daily set up of five stations.
    • Developed popular daily specials with personally sourced ingredients for broiler and sauté stations.
    • Ensured minimal product shrink and coordinated secondary usage of product Executed various kitchen stations and assisted with, meat, fish, sauté or pantry Informed patrons of establishment specialties and features Instructed cooks and other workers in the preparation, cooking, garnishing, and presentation of food Loaded dishwashers and hand-washed items such as pots, pans, knives Planned and prepared food for parties, holiday meals, luncheons, special functions, and other social events Specialized in preparing fancy dishes and/or food for special diets Stocked and rotated products, stocked supplies, and paper goods in a timely basis Supervised and coordinated activities of cooks and workers engaged in food preparation Used all food handling standards Collaborated with other personnel to plan and develop recipes and menus Compiled and maintained records of food use and expenditures Cooked food properly and in a timely fashion, using safety precautions Cooked the exact number of items ordered by each customer, working on several different orders simultaneously Created and explored new cuisines Directed the operation and organization of kitchens and all food-related activities, including the presentation and serving of food Ensured consistent high quality of plate presentation Ensured first-in-first-out system with all ingredients labeled and stored properly Maintained contact with kitchen staff, management, serving staff, and customers Maintained system of control for storage temperatures and proper functioning of kitchen equipment Oversaw kitchen employee operations to ensure production levels and service standards were maintained Seasoned and cooked food according to recipes or personal judgment and experience Suggested additional items to customers, as appropriate, to increase restaurant sales.
    • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
    • Consistently adhered to quality expectations and standards.
    • Delivered an exceptional dining experience with friendly, fast service.
    • Completed closing duties, including restocking items and closing out the cash drawer.
    • Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.
    • Effectively used items in stock to decrease waste and profit loss.
    • Correctly calculated charges, issued bills and collected payments.
    • Checked in deliveries and signed off on products received.
    • Received frequent customer compliments for going above and beyond normal duties.
    Education
    2011
    Le Cordon Bleu Culinary School City , State , USA Associate of Arts : Culinary Arts Hospitality and Restaurant Management

    Le Cordon Bleu Culinary Arts Hospitality and Restaurant Management Specialized in all aspects of culinary cuisine
    Professional Affiliations

    Member, Small Business Association (2005 - present)

    Member, USPCA

    United States Private Chef Association




    Skills

    allergies, Basic, Cash handling, closing, oral communication, cooking, cost analysis, cost control, customer service, fashion, fast, features, inventory, leadership skills, office, Works, Operations Management, personnel, presentation skills, profit, quality, receiving, safety, safety codes, selling, sales, scheduling, servers, supervisor, trainer, Health Department certified

    ",CHEF 56520872," LICENSED HEALTHCARE COMMUNICATOR Summary To obtain a stable and growth-oriented position which will allow me to promote the profession of nursing by training and developing current and future nurses. Experience 10/2016 to Current Licensed Healthcare Communicator Company Name － City , State Representing clients on a variety of projects via inbound/outbound telecommunication which includes:. Providing drug product information. Identify adverse events and product complaints as outlined by client guidelines. Provide patient education on prescribed treatment regimen. Provide patient support to patients enrolled in Patient Support Programs. Assist in training new employees, including presenting educational material, quality monitoring, and coaching and feedback. 02/2016 to 10/2016 RN - OR Company Name － City , State Maintain a safe and sterile environment for the patient in the operating room. Anticipate the needs of the surgical staff Monitor clients' conditions; reporting changes to Clinical or Client Services Manager. Locate and obtain necessary equipment and supplies for various surgical procedures. Accurately record and document patient information in regards to operative procedure and specimens. Re-stock operating rooms, picking and putting out future cases. Act as preceptor to new orientees. 12/2015 to 02/2016 RN Supervisor Company Name － City , State Delegate and oversee care tasks to certified nurse aides. Perform assigned duties, including administration of medication, wound care, treatments and procedures. Monitor clients' conditions; reporting changes to the supervising physician. Follow up with, execute and properly document doctors' orders. Perform admission assessments and discharge planning as appropriate. 06/2015 to 12/2015 Field RN Company Name － City , State Home visits to clients in designated geographic territories. Perform assigned duties, including administration of medication, wound care, treatments and procedures. Monitor clients' conditions; reporting changes to Clinical or Client Services Manager. Follow up with, execute and properly document doctors' orders. Perform client assessments as necessary. Case management and coordination. 09/2014 to 05/2015 RN Company Name － City , State Maintain a safe and sterile environment for the patient in the operating room. Anticipate the needs of the surgical staff Monitor clients' conditions; reporting changes to Clinical or Client Services Manager. Locate and obtain necessary equipment and supplies for various surgical procedures. Accurately record and document patient information in regards to operative procedure and specimens. Act as evening shift charge when needed, keeping cases running smoothly, closing the operating rooms, re-stocking rooms, picking and putting out future cases. 01/2014 to 08/2014 Billing Supervisor Company Name － City , State Analyze clinical information and obtain authorization for procedures and chemotherapy from insurance companies as required. Collaborate with physicians to select appropriate medication alternatives when patient is denied coverage of current medication. Consult with patients to determine current insurance coverage and guidelines. Supervise staff of three billing employees and oversee activities of the billing department. Collaborate with practice manager on policy and procedure as it pertains to billing department. Attend departmental and educational meetings as required. 04/2013 to 11/2013 Staff Nurse/Evening Shift Charge Nurse Company Name － City , State Maintain a safe and sterile environment for the patient in the operating room. Anticipate the needs of the surgical staff Monitor clients' conditions; reporting changes to Clinical or Client Services Manager. Locate and obtain necessary equipment and supplies for various surgical procedures. Accurately record and document patient information in regards to operative procedure and specimens. Act as evening shift charge, keeping cases running smoothly, closing the operating rooms, re-stocking rooms, picking and putting out future cases. 06/2012 to 03/2013 RN Case Manager Company Name － City , State Review authorization requests to determine medical necessity and appropriateness using criteria such as Milliman and Quest. Perform concurrent review on inpatient stays to determine continued need for acute care. Perform on-site review of patient charts to determine patient status and possible discharge needs. Communicate with the medical director to determine need for denial of days or services deemed medically inappropriate. 10/2007 to 06/2012 Staff Nurse Company Name － City , State Maintain a safe and sterile environment for the patient in the operating room. Anticipate the needs of the surgical staff Monitor clients' conditions; reporting changes to Clinical or Client Services Manager. Locate and obtain necessary equipment and supplies for various surgical procedures. Accurately record and document patient information in regards to operative procedure and specimens. Act as preceptor to new orientees. Education and Training 4/2018 Master's Degree : Nursing, Nurse Educator Herzing University Nursing, Nurse Educator 4/2014 Bachelor's Degree : Nursing Salem International University Nursing Magna Cum Laude 7/2007 Nursing Diploma : Certifications Reading Hospital School of Nursing Certifications 2/2016 BLS CNOR Activities and Honors American Nurses Association, 6/2016 - present *AORN, 2008 - 2012 Skills acute care, billing, Case management, charts, chemotherapy, closing, coaching, Client, clients, discharge planning, insurance, director, meetings, presenting, quality, Quest, reporting, supervising, telecommunication, wound care ","
    LICENSED HEALTHCARE COMMUNICATOR
    Summary
    To obtain a stable and growth-oriented position which will allow me to promote the profession of nursing by training and developing current and future nurses.
    Experience
    10/2016 to Current
    Licensed Healthcare Communicator Company Name － City , State
    • Representing clients on a variety of projects via inbound/outbound telecommunication which includes:.
    • Providing drug product information.
    • Identify adverse events and product complaints as outlined by client guidelines.
    • Provide patient education on prescribed treatment regimen.
    • Provide patient support to patients enrolled in Patient Support Programs.
    • Assist in training new employees, including presenting educational material, quality monitoring, and coaching and feedback.
    02/2016 to 10/2016
    RN - OR Company Name － City , State
    • Maintain a safe and sterile environment for the patient in the operating room.
    • Anticipate the needs of the surgical staff Monitor clients' conditions; reporting changes to Clinical or Client Services Manager.
    • Locate and obtain necessary equipment and supplies for various surgical procedures.
    • Accurately record and document patient information in regards to operative procedure and specimens.
    • Re-stock operating rooms, picking and putting out future cases.
    • Act as preceptor to new orientees.
    12/2015 to 02/2016
    RN Supervisor Company Name － City , State
    • Delegate and oversee care tasks to certified nurse aides.
    • Perform assigned duties, including administration of medication, wound care, treatments and procedures.
    • Monitor clients' conditions; reporting changes to the supervising physician.
    • Follow up with, execute and properly document doctors' orders.
    • Perform admission assessments and discharge planning as appropriate.
    06/2015 to 12/2015
    Field RN Company Name － City , State
    • Home visits to clients in designated geographic territories.
    • Perform assigned duties, including administration of medication, wound care, treatments and procedures.
    • Monitor clients' conditions; reporting changes to Clinical or Client Services Manager.
    • Follow up with, execute and properly document doctors' orders.
    • Perform client assessments as necessary.
    • Case management and coordination.
    09/2014 to 05/2015
    RN Company Name － City , State
    • Maintain a safe and sterile environment for the patient in the operating room.
    • Anticipate the needs of the surgical staff Monitor clients' conditions; reporting changes to Clinical or Client Services Manager.
    • Locate and obtain necessary equipment and supplies for various surgical procedures.
    • Accurately record and document patient information in regards to operative procedure and specimens.
    • Act as evening shift charge when needed, keeping cases running smoothly, closing the operating rooms, re-stocking rooms, picking and putting out future cases.
    01/2014 to 08/2014
    Billing Supervisor Company Name － City , State
    • Analyze clinical information and obtain authorization for procedures and chemotherapy from insurance companies as required.
    • Collaborate with physicians to select appropriate medication alternatives when patient is denied coverage of current medication.
    • Consult with patients to determine current insurance coverage and guidelines.
    • Supervise staff of three billing employees and oversee activities of the billing department.
    • Collaborate with practice manager on policy and procedure as it pertains to billing department.
    • Attend departmental and educational meetings as required.
    04/2013 to 11/2013
    Staff Nurse/Evening Shift Charge Nurse Company Name － City , State
    • Maintain a safe and sterile environment for the patient in the operating room.
    • Anticipate the needs of the surgical staff Monitor clients' conditions; reporting changes to Clinical or Client Services Manager.
    • Locate and obtain necessary equipment and supplies for various surgical procedures.
    • Accurately record and document patient information in regards to operative procedure and specimens.
    • Act as evening shift charge, keeping cases running smoothly, closing the operating rooms, re-stocking rooms, picking and putting out future cases.
    06/2012 to 03/2013
    RN Case Manager Company Name － City , State
    • Review authorization requests to determine medical necessity and appropriateness using criteria such as Milliman and Quest.
    • Perform concurrent review on inpatient stays to determine continued need for acute care.
    • Perform on-site review of patient charts to determine patient status and possible discharge needs.
    • Communicate with the medical director to determine need for denial of days or services deemed medically inappropriate.
    10/2007 to 06/2012
    Staff Nurse Company Name － City , State
    • Maintain a safe and sterile environment for the patient in the operating room.
    • Anticipate the needs of the surgical staff Monitor clients' conditions; reporting changes to Clinical or Client Services Manager.
    • Locate and obtain necessary equipment and supplies for various surgical procedures.
    • Accurately record and document patient information in regards to operative procedure and specimens.
    • Act as preceptor to new orientees.
    Education and Training
    4/2018
    Master's Degree : Nursing, Nurse Educator Herzing University Nursing, Nurse Educator
    4/2014
    Bachelor's Degree : Nursing Salem International University Nursing Magna Cum Laude
    7/2007
    Nursing Diploma : Certifications Reading Hospital School of Nursing Certifications
    2/2016
    BLS CNOR
    Activities and Honors
    American Nurses Association, 6/2016 - present *AORN, 2008 - 2012
    Skills
    acute care, billing, Case management, charts, chemotherapy, closing, coaching, Client, clients, discharge planning, insurance, director, meetings, presenting, quality, Quest, reporting, supervising, telecommunication, wound care
    ",HEALTHCARE 41586420," STORE KEEPER / PRODUCTION CO-ORDINATOR Summary To develop and find a place in the industry where I can utilize my skills through serving efficiently and with complete honesty, integrity and hard work for personal and organizational growth. Highlights Ms-Office (Excel, Word, Pivot & Vlookup) & Internet applications. Customer Service Oriented Merchandising Production Co-ordination Store Managing Inventory tracking Vendor management Shipment consolidations planning Warehouse and fulfillment Imports and exports Works well independently Accomplishments Credentials Institution/University Year of Completion B.Com C.K.Thakur College of Arts & Commerce Mumbai University 2008 HSC S.E.S College / Mumbai University 2005 SSC New English School / Mumbai University 2003. Experience Store Keeper / Production Co-ordinator 03/2014 to Current Company Name City , State Designation: Store Keeper / Production Co-ordinator Key Responsibilities: Maintained store facilities to ensure smooth functioning - Made arrangements and placed orders for new stock and supplies whenever necessary. Responsible for upkeep of various appropriate records of materials received. Received deliveries of ordered items and ensured that all the supplies were in proper order - Stored the supplies and items received in their designated place to avoid time wasted searching for items and general confusion. Maintained the budget of all the expenditures incurred and presented same to Manager. Reported to Prod.manager on a regular basis regarding the need/demand of items so that the future orders could be placed accordingly. Monitored the functioning of store equipment and reported problems and failures to the supervisor. To initiate action for stoppage of further purchasing when the stock level approaches the maximum limit. To check the book balances, with the actual physical stock at frequent intervals by way of internal control over wrong issues, pilferage, etc. Knowledge of Export, Basic PRO Skills, Portal related to Ministry of Economy & Labour. Knowledge of generating ASN & Shipment details in portals. Store Manager 12/2013 to 02/2014 Company Name City , State Key Responsibilities: Head responsibility to attain sales and varied financial targets. Attain ability to analyze and interpret financial goals or reports along with track individual as well as store results. Interview, hire and train employees (staff of 3-15) as per company guidelines. Provide positive work as well as shopping environment embracing diversity plus promote sales. Maintain effective communication as well as collaborate Area Manager plus home office. Implement and maintain promotional, operational and visual or merchandise standards plus initiatives Ensure stores along with work areas are utterly clean, secure plus well maintained. Opened and closed the store, which included counting cash drawers and making bank deposits. Maintained visually appealing and effective displays for the entire store. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Category Management Incharge 07/2012 to 12/2013 Company Name City , State Designation : Category Management Incharge- Merchandising Key Responsibilities: Handling all Front-End & backend operation of the Diamond Category. Coordinating with all the department (Pre-Inventory, Inventory, Sourcing & Dispatch) as well with stores. Doing Price updation for all the revised prices of the merchandise for PAN India. Handling margins & printing tags for the revised prices. Solving stores related issues, Processing End customer & store orders through OMS. Working on Data Correction(Audit) for PAN India stores received from store(Memo Sales Report) Laisoning with logistics & accounts for the supportive documents required viz.VAT or Waybill for delivery of shipment to party add. Preparing all reports & data related to stores & dispatches. Working on MIS data stock Vs Sales, Category Vs sales for better implementation of available resources in order to Increase sales. Team Leader 02/2011 to 07/2012 Company Name City , State Leading a team of 2 ATL's & 40 Associates. Scheduling as per the store requirements Training ATL's followed by Coaching new cashiers & Backroom Associates. To ensure physical cash balance tallies with the books of accounts on a daily basis Compute and record totals of transactions & tally cash receipts & Vouchers from all the cashiers on a daily basis. To ensure cash deposit on a daily basis. Monitoring of Goods with Proper handling & documentation as well reporting to the H.O.if any discrepancies found. Handling total backroom process related to Binning, Bin audit & proper maintenance with all required amenities. Responsible for Purging of warehouse done every month for better sales & for better customer service. Periodic checking of inventory to ensure that the physical quantities are tallying with books / system. Use FIFO method for storing and picking the products. Working on Reports related to receiving's (Warehouse) & also working on daily discrepancies system vs actual.Completed floor replenishment to guarantee size availability and promote customer satisfaction.Marked clearance products with updated price tags.Informed customers about all product lines and services offered by the company. Sr. Customer Service Executive 08/2008 to 02/2011 Company Name City , State Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints. Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. Monitor sales activities to ensure that customers receive satisfactory service and quality goods. Instruct staff on how to handle difficult and complicated sales. Train Front End associates and evaluate their performance. Answer customers' query about New launch and advise customers on Usage plan selection. Processed all sales transactions accurately and in a timely fashion. Education Bachelors of Commerce : Commerce 2008 CKT College of Arts,Commerce & Management Studies City , State , India High School Diploma : Science 2005 SES College of Arts ,Commerce & Science City , State , India High School Diploma 2003 New English School City , State , India Languages English,Hindi, Marathi & Tamil Personal Information D.O.B: 24-January-1988 Marital status: Single Nationality: Indian Date of issue 11-03-2010 Date of expire 10-03-2020 Place of issue MUMBAI Passport number H 8837359 Additional Information Interested working as an Jr.Merchandiser where in I can contribute my experience & knowledge for growth of company and an individual as well. Participated as an N.S.S volunteer for cleanliness awareness. Very diversified & adaptable with any kind of work provided. Can work under pressure & complete the work in a timely management. Managed difficult situation very efficiently & effectively. Skills Coaching, customer service, train employees, Internet applications( Excel, Ms-Office, Word, MIS) Inventory, logistics, Merchandising, purchasing, quality, receiving, reconciling, reporting, Sales, Scheduling,Supervising ","
    STORE KEEPER / PRODUCTION CO-ORDINATOR
    Summary

    To develop and find a place in the industry where I can utilize my skills through serving efficiently and with complete honesty, integrity and hard work for personal and organizational growth.

    Highlights
    • Ms-Office (Excel, Word, Pivot & Vlookup) & Internet applications.

    Customer Service Oriented

    Merchandising

    Production Co-ordination

    Store Managing
    • Inventory tracking
    • Vendor management
    • Shipment consolidations planning
    • Warehouse and fulfillment
    • Imports and exports
    • Works well independently
    Accomplishments
    • Credentials Institution/University Year of Completion
    • B.Com C.K.Thakur College of Arts & Commerce Mumbai University 2008
    • HSC S.E.S College / Mumbai University 2005
    • SSC New English School / Mumbai University 2003.
    Experience
    Store Keeper / Production Co-ordinator 03/2014 to Current Company Name City , State
    • Designation: Store Keeper / Production Co-ordinator
    • Key Responsibilities:
    • Maintained store facilities to ensure smooth functioning - Made arrangements and placed orders for new stock and supplies whenever necessary.
    • Responsible for upkeep of various appropriate records of materials received.
    • Received deliveries of ordered items and ensured that all the supplies were in proper order - Stored the supplies and items received in their designated place to avoid time wasted searching for items and general confusion.
    • Maintained the budget of all the expenditures incurred and presented same to Manager.
    • Reported to Prod.manager on a regular basis regarding the need/demand of items so that the future orders could be placed accordingly.
    • Monitored the functioning of store equipment and reported problems and failures to the supervisor.
    • To initiate action for stoppage of further purchasing when the stock level approaches the maximum limit.
    • To check the book balances, with the actual physical stock at frequent intervals by way of internal control over wrong issues, pilferage, etc.
    • Knowledge of Export, Basic PRO Skills, Portal related to Ministry of Economy & Labour.
    • Knowledge of generating ASN & Shipment details in portals.
    Store Manager 12/2013 to 02/2014 Company Name City , State
    • Key Responsibilities:
    • Head responsibility to attain sales and varied financial targets.
    • Attain ability to analyze and interpret financial goals or reports along with track individual as well as store results.
    • Interview, hire and train employees (staff of 3-15) as per company guidelines.
    • Provide positive work as well as shopping environment embracing diversity plus promote sales.
    • Maintain effective communication as well as collaborate Area Manager plus home office.
    • Implement and maintain promotional, operational and visual or merchandise standards plus initiatives Ensure stores along with work areas are utterly clean, secure plus well maintained.
    • Opened and closed the store, which included counting cash drawers and making bank deposits.
    • Maintained visually appealing and effective displays for the entire store.
    • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience
    • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
    Category Management Incharge 07/2012 to 12/2013 Company Name City , State
    • Designation : Category Management Incharge- Merchandising Key Responsibilities:
    • Handling all Front-End & backend operation of the Diamond Category.
    • Coordinating with all the department (Pre-Inventory, Inventory, Sourcing & Dispatch) as well with stores.
    • Doing Price updation for all the revised prices of the merchandise for PAN India.
    • Handling margins & printing tags for the revised prices.
    • Solving stores related issues, Processing End customer & store orders through OMS.
    • Working on Data Correction(Audit) for PAN India stores received from store(Memo Sales Report) Laisoning with logistics & accounts for the supportive documents required viz.VAT or Waybill for delivery of shipment to party add.
    • Preparing all reports & data related to stores & dispatches.
    • Working on MIS data stock Vs Sales, Category Vs sales for better implementation of available resources in order to Increase sales.
    Team Leader 02/2011 to 07/2012 Company Name City , State
    • Leading a team of 2 ATL's & 40 Associates.
    • Scheduling as per the store requirements Training ATL's followed by Coaching new cashiers & Backroom Associates.
    • To ensure physical cash balance tallies with the books of accounts on a daily basis Compute and record totals of transactions & tally cash receipts & Vouchers from all the cashiers on a daily basis.
    • To ensure cash deposit on a daily basis.
    • Monitoring of Goods with Proper handling & documentation as well reporting to the H.O.if any discrepancies found.
    • Handling total backroom process related to Binning, Bin audit & proper maintenance with all required amenities.
    • Responsible for Purging of warehouse done every month for better sales & for better customer service.
    • Periodic checking of inventory to ensure that the physical quantities are tallying with books / system.
    • Use FIFO method for storing and picking the products.
    • Working on Reports related to receiving's (Warehouse) & also working on daily discrepancies system vs actual.Completed floor replenishment to guarantee size availability and promote customer satisfaction.Marked clearance products with updated price tags.Informed customers about all product lines and services offered by the company.
    Sr. Customer Service Executive 08/2008 to 02/2011 Company Name City , State
    • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
    • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
    • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
    • Instruct staff on how to handle difficult and complicated sales.
    • Train Front End associates and evaluate their performance.
    • Answer customers' query about New launch and advise customers on Usage plan selection.
    • Processed all sales transactions accurately and in a timely fashion.
    Education
    Bachelors of Commerce : Commerce 2008 CKT College of Arts,Commerce & Management Studies City , State , India
    High School Diploma : Science 2005 SES College of Arts ,Commerce & Science City , State , India
    High School Diploma 2003 New English School City , State , India
    Languages

    English,Hindi, Marathi & Tamil

    Personal Information

    D.O.B: 24-January-1988

    Marital status: Single

    Nationality: Indian

    Date of issue 11-03-2010

    Date of expire 10-03-2020

    Place of issue MUMBAI

    Passport number H 8837359

    Additional Information
    • Interested working as an Jr.Merchandiser where in I can contribute my experience & knowledge for growth of company and an individual as well.
    • Participated as an N.S.S volunteer for cleanliness awareness.
    • Very diversified & adaptable with any kind of work provided.
    • Can work under pressure & complete the work in a timely management.
    • Managed difficult situation very efficiently & effectively.

    Skills

    Coaching, customer service, train employees, Internet applications( Excel, Ms-Office, Word, MIS) Inventory, logistics, Merchandising, purchasing, quality, receiving, reconciling, reporting, Sales, Scheduling,Supervising

    ",APPAREL 36149549," ENGINEERING PROJECT MANAGER Summary Seeking long term employment where my experience, expertise, and education can be used to satisfy the needs of the company, as well as provide opportunity for personal development and career advancement. Project Coordination is my strongest point and I accept any challenges that I encounter to get the job done. I offer no less than one hundred percent commitment to my employer, co-workers and my work. I am definitely a team player but work well on my own with no supervision. I will bring to your company loyalty, dedication and great work ethics. Highlights Effective verbal and written communication and meeting facilitation skills Proactive and adaptable self-starter Self Motivated Ability to prioritize and complete multiple tasks with little supervision Punctual Extroverted personality Willing and available to work outside normal business, including weekends, to meet project deadlines Proficiency in Microsoft Office: Word, Excel, Outlook Knowledge in Microsoft Office: Access, PowerPoint Minor Accounting Experience 11/2005 to 07/2008 Engineering Project Manager Company Name － City , State Planned, directed and managed designated projects; Ensured that objectives were accompanied in accordance with outlined priorities; Analyzed results of operations to discover more efficient ways to utilize resources; Skilled in securing federal, state and local regulatory land-use approvals, including construction permits through Texas Commission on Environmental Quality (TCEQ); Vast knowledge in dealing with builders, homeowners, HOA's, and bank issues- in addition to diplomatically resolving concerns and complaints; Developed ability to work in fast-paced environment; Ability to follow instructions well and make decisions with no supervision; Assisted Civil Engineer in preparing lot layouts for Residential Development, Master Planned Developments, and International Developments. 08/2003 to 03/2005 Assistant Project Coordinator Company Name － City , State Coordinated project submittals to Agencies (CPS, Time Warner, SBC, SAWS, SARA, Bexar County, and Bexar MET: a) Tracked submittal dates using spreadsheets and Plat Tracking- city website b) Tracked critical time paths as related to review approval periods. c) Followed up on tardy responses, ascertained source of difficulty, and coordinated resolutions & approvals. Completed final project packages for approval by Planning Commission/Director of Development Services. Researched plat related issues: Preliminary Overall Area Development Plans, Planned Unit Development Plans, Development Rights Permits, and Vested Rights Permits. Familiarity with the city's website and personnel. 08/2001 to 08/2003 Environmental Secretary Company Name － City , State Unit secretary for 13 employees. Responsibilities included: heavy phone usage, heavy typing, research via the internet, heavy client contact, coordination of meetings, hotel accommodations/rental car service, project file set up, created spreadsheets in excel and access, vast mail-outs, and other special unit requests as delegated. 02/2001 to 08/2001 Purchasing Clerk Company Name － City , State Coordination of import and/or export of product for manufacture or sale; including proofing purchase orders and preparing all documentation according to international shipping standards. 02/1999 to 09/1999 Executive Receptionist Company Name － City , State Managed front office area. Answered multi-line telephone system and directed calls; took detailed messages and/or forwarded necessary callers to voicemail. Booked flights, hotels, rental cars and arranged for corporate pick up at the airport. Coordinated all company functions to include: birthday celebrations, parties, awards and ceremonies, and local ticket events. Collected US Mail, sorted and delivered to personnel. Typed, faxed, mailed, and emailed office correspondence and performed various office duties. Education 2/1997 Business Certification Charter College － City , State Dean's list 3 quarters) Present International Business San Antonio College － City , State International Business Member of SIFE (Students in Free Enterprise) Languages English (Fluent - Full Knowledge) Spanish (Knowledge, but taking classes to become more fluent) Skills Accounting, c, Civil Engineer, client, documentation, English, fast, front office, Director, meeting facilitation, meetings, Access, Excel, Mail, Microsoft Office, office, Outlook, PowerPoint, Word, multi-line telephone, Enterprise, personnel, pick, proofing, Quality, research, Self Motivated, self-starter, shipping, Spanish, spreadsheets, supervision, phone, typing, website, written communication ","
    ENGINEERING PROJECT MANAGER
    Summary
    Seeking long term employment where my experience, expertise, and education can be used to satisfy the needs of the company, as well as provide opportunity for personal development and career advancement. Project Coordination is my strongest point and I accept any challenges that I encounter to get the job done. I offer no less than one hundred percent commitment to my employer, co-workers and my work. I am definitely a team player but work well on my own with no supervision. I will bring to your company loyalty, dedication and great work ethics.
    Highlights
    • Effective verbal and written communication and meeting facilitation skills
    • Proactive and adaptable self-starter
    • Self Motivated
    • Ability to prioritize and complete multiple tasks with little supervision
    • Punctual
    • Extroverted personality
    • Willing and available to work outside normal business, including weekends, to meet project deadlines
    • Proficiency in Microsoft Office: Word, Excel, Outlook
    • Knowledge in Microsoft Office: Access, PowerPoint
    • Minor Accounting
    Experience
    11/2005 to 07/2008
    Engineering Project Manager Company Name － City , State
    • Planned, directed and managed designated projects; Ensured that objectives were accompanied in accordance with outlined priorities; Analyzed results of operations to discover more efficient ways to utilize resources; Skilled in securing federal, state and local regulatory land-use approvals, including construction permits through Texas Commission on Environmental Quality (TCEQ); Vast knowledge in dealing with builders, homeowners, HOA's, and bank issues- in addition to diplomatically resolving concerns and complaints; Developed ability to work in fast-paced environment; Ability to follow instructions well and make decisions with no supervision; Assisted Civil Engineer in preparing lot layouts for Residential Development, Master Planned Developments, and International Developments.
    08/2003 to 03/2005
    Assistant Project Coordinator Company Name － City , State
    • Coordinated project submittals to Agencies (CPS, Time Warner, SBC, SAWS, SARA, Bexar County, and Bexar MET: a) Tracked submittal dates using spreadsheets and Plat Tracking- city website b) Tracked critical time paths as related to review approval periods.
    • c) Followed up on tardy responses, ascertained source of difficulty, and coordinated resolutions & approvals.
    • Completed final project packages for approval by Planning Commission/Director of Development Services.
    • Researched plat related issues: Preliminary Overall Area Development Plans, Planned Unit Development Plans, Development Rights Permits, and Vested Rights Permits.
    • Familiarity with the city's website and personnel.
    08/2001 to 08/2003
    Environmental Secretary Company Name － City , State
    • Unit secretary for 13 employees.
    • Responsibilities included: heavy phone usage, heavy typing, research via the internet, heavy client contact, coordination of meetings, hotel accommodations/rental car service, project file set up, created spreadsheets in excel and access, vast mail-outs, and other special unit requests as delegated.
    02/2001 to 08/2001
    Purchasing Clerk Company Name － City , State
    • Coordination of import and/or export of product for manufacture or sale; including proofing purchase orders and preparing all documentation according to international shipping standards.
    02/1999 to 09/1999
    Executive Receptionist Company Name － City , State
    • Managed front office area.
    • Answered multi-line telephone system and directed calls; took detailed messages and/or forwarded necessary callers to voicemail.
    • Booked flights, hotels, rental cars and arranged for corporate pick up at the airport.
    • Coordinated all company functions to include: birthday celebrations, parties, awards and ceremonies, and local ticket events.
    • Collected US Mail, sorted and delivered to personnel.
    • Typed, faxed, mailed, and emailed office correspondence and performed various office duties.
    Education
    2/1997
    Business Certification Charter College － City , State Dean's list 3 quarters)
    Present
    International Business San Antonio College － City , State International Business Member of SIFE (Students in Free Enterprise)
    Languages
    English (Fluent - Full Knowledge) Spanish (Knowledge, but taking classes to become more fluent)
    Skills
    Accounting, c, Civil Engineer, client, documentation, English, fast, front office, Director, meeting facilitation, meetings, Access, Excel, Mail, Microsoft Office, office, Outlook, PowerPoint, Word, multi-line telephone, Enterprise, personnel, pick, proofing, Quality, research, Self Motivated, self-starter, shipping, Spanish, spreadsheets, supervision, phone, typing, website, written communication
    ",ENGINEERING 14990354," BUSINESS DEVELOPMENT DIRECTOR Executive Profile Global Business Development offering outstanding presentation, communication and cross-cultural team management skills. High-energy, results-oriented leader with an entrepreneurial attitude. History of strong and effective management with dealer principals, C-Level corporate end users, A/D community, Real Estate and construction industry. Ambitious Sales Leader who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals. Skill Highlights Strong Leadership communication skills Strategic account development Fortune 500 partner experience National account management Exceeds sales goals Cross-functional team management Negotiations expert Goal-oriented Team building expertise Staff Development Professional Experience Business Development Director , 02/2014 to 01/2016 Company Name - City Created new revenue streams through clearly understanding client goals and objectives Generated new business through positioning Staples wide disciplines to outperform expectations. Problem solve at organizational levels utilizing National contracts such as Avendra, Group Purchasing Organizations and buying consortium agreements. Increased profit Margins by 50% in one year through restructuring client specific contracts leveraging their total spend with Staples Implement National furniture standards program reducing rogue vendor spend by 50% 20 million dollar book of new business Regional Sales Director , 02/2007 to 02/2014 Company Name - City , State Development of sales team professionals with annual revenues $35,000,000 annually. Extensive P/L responsibilities, margin growth, and regional strategy deployment. Pivotal in partnering with sales team to build strong relationships with top A&D firms resulting in 2 Million dollar renovation of Fontainebleau Hotel Miami, Florida Recruited, top notch Sales Team and spearheaded cross-functional SAL initiative to increase furniture sales penetration Lead territory to reverse declining sales and achieve 375% increase in sales Supervised regional division of 42 staff members with direct growth responsibilities of 14 furniture sellers Responsible for managing all aspects of the daily sales cycle, including sales, quotations, proposals, Design, Project Management, bid documents and closing business Responsible for 3-point bottom line margin growth for focused team through Billable design hours. Corporate Account Manager/ Business Development Manager , 04/1996 to 01/2007 Company Name - City , State Manage the development, revenue growth and distribution of key contract office furniture dealerships in the San Diego and Hawaii markets. Responsible for 10.3 million dollars of revenue. Responsible for A/D coverage, GSA sales and new end user business development. 2005 increased annual territory goal by 53.7% 2005 Q1 505% over plan 2004 Pragmatically converted competitive dealership to strong co-branded Allsteel partnership 2002 1st quarter sales 254% of volume goal, 269% of gross margin goal 2002 2nd quarter sales 249% of goal 2002 company winner of highest annual Terrace product sales 2001 Master's program winner for achievement 2001 grew territory by 145.75% over goal attainment 2001 increased revenues by $2,697,666.00 over previous year Senior Account Executive , 08/1994 to 04/1996 Company Name - City , State Responsible for 1.2 million dollars in sales annually. Corporate marketing and business development for Steelcase systems and contract furniture dealership. July 1997 awarded Office Depot ""Outstanding Salesperson"" award at 400% of goal 1997 awarded Promoted to North Island Federal Credit Union's Total Quality Management Program ""Partner's in Quality"" (PIQ) for outstanding customer relations and service from a vendor Orchestrated product launch and vendor trade show for Hospital resulting in 50% increase in account sales 1996 won strategic vendor competition in Southern California 1995 Implemented, coordinated and raised funding for Neocon West/ architect and designer marketing event resulting in two new multi-party contracts of over $100,000.00 in revenues each. Education certificate University of California - City , State Bachelor of Applied Arts : Interior Design & Industrial Technology , 1988 Central Michigan University - City , State Professional Affiliations National Association of Female Executives International Interior Design Association (IIDA) International Facilities Management Association (IFMA) - Golf Tournament Fund Raiser Committee Corenet Global Summit Skills Attitude Drive Motivation ","
    BUSINESS DEVELOPMENT DIRECTOR
    Executive Profile

    Global Business Development offering outstanding presentation, communication and cross-cultural team management skills. High-energy, results-oriented leader with an entrepreneurial attitude. History of strong and effective management with dealer principals, C-Level corporate end users, A/D community, Real Estate and construction industry. Ambitious Sales Leader who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals.

    Skill Highlights
    • Strong Leadership communication skills
    • Strategic account development
    • Fortune 500 partner experience
    • National account management
    • Exceeds sales goals
    • Cross-functional team management
    • Negotiations expert
    • Goal-oriented
    • Team building expertise
    • Staff Development
    Professional Experience
    Business Development Director , 02/2014 to 01/2016 Company Name - City
    • Created new revenue streams through clearly understanding client goals and objectives
    • Generated new business through positioning Staples wide disciplines to outperform expectations.
    • Problem solve at organizational levels utilizing National contracts such as Avendra, Group Purchasing Organizations and buying consortium agreements.
    • Increased profit Margins by 50% in one year through restructuring client specific contracts leveraging their total spend with Staples
    • Implement National furniture standards program reducing rogue vendor spend by 50%
    • 20 million dollar book of new business
    Regional Sales Director , 02/2007 to 02/2014 Company Name - City , State
    • Development of sales team professionals with annual revenues $35,000,000 annually.
    • Extensive P/L responsibilities, margin growth, and regional strategy deployment.
    • Pivotal in partnering with sales team to build strong relationships with top A&D firms resulting in 2 Million dollar renovation of Fontainebleau Hotel Miami, Florida
    • Recruited, top notch Sales Team and spearheaded cross-functional SAL initiative to increase furniture sales penetration
    • Lead territory to reverse declining sales and achieve 375% increase in sales
    • Supervised regional division of 42 staff members with direct growth responsibilities of 14 furniture sellers
    • Responsible for managing all aspects of the daily sales cycle, including sales, quotations, proposals, Design, Project Management, bid documents and closing business
    • Responsible for 3-point bottom line margin growth for focused team through Billable design hours.
    Corporate Account Manager/ Business Development Manager , 04/1996 to 01/2007 Company Name - City , State
    • Manage the development, revenue growth and distribution of key contract office furniture dealerships in the San Diego and Hawaii markets.
    • Responsible for 10.3 million dollars of revenue.
    • Responsible for A/D coverage, GSA sales and new end user business development.
    • 2005 increased annual territory goal by 53.7%
    • 2005 Q1 505% over plan
    • 2004 Pragmatically converted competitive dealership to strong co-branded Allsteel partnership
    • 2002 1st quarter sales 254% of volume goal, 269% of gross margin goal 2002 2nd quarter sales 249% of goal
    • 2002 company winner of highest annual Terrace product sales
    • 2001 Master's program winner for achievement 2001 grew territory by 145.75% over goal attainment
    • 2001 increased revenues by $2,697,666.00 over previous year
    Senior Account Executive , 08/1994 to 04/1996 Company Name - City , State
    • Responsible for 1.2 million dollars in sales annually.
    • Corporate marketing and business development for Steelcase systems and contract furniture dealership.
    • July 1997 awarded Office Depot ""Outstanding Salesperson"" award at 400% of goal 1997 awarded
    • Promoted to North Island Federal Credit Union's Total Quality Management Program ""Partner's in Quality"" (PIQ) for outstanding customer relations and service from a vendor
    • Orchestrated product launch and vendor trade show for Hospital resulting in 50% increase in account sales
    • 1996 won strategic vendor competition in Southern California
    • 1995 Implemented, coordinated and raised funding for Neocon West/ architect and designer marketing event resulting in two new multi-party contracts of over $100,000.00 in revenues each.
    Education
    certificate University of California - City , State

    Bachelor of Applied Arts : Interior Design & Industrial Technology , 1988 Central Michigan University - City , State

    Professional Affiliations
    • National Association of Female Executives
    • International Interior Design Association (IIDA)
    • International Facilities Management Association (IFMA) - Golf Tournament Fund Raiser Committee
    • Corenet Global Summit
    Skills

    Attitude

    Drive

    Motivation

    ",BUSINESS-DEVELOPMENT 19243556," DIRECTOR OF FINANCE Executive Profile Dynamic, results-oriented Controller with over 25 years of experience, demonstrating expertise in financial reporting and analysis. Strong track record in creating and implementing internal controls, to reduce the risk of fraud, exposure and loss. Created SOD to increase efficiency and set standards for compliance within the finance department. Applied testing processes and procedures to improve financial operations. Hands on Manager who is effective at creating a team environment. Proficient plus in all aspects of General Ledger, BS and P&L financial reporting. Well versed in treasury management and reporting across numerous industries as well as internal and external audits and regulatory compliance. Skill Highlights Financial Management Financial Reporting and Analysis Maintain/Update General Ledger Treasury Management ●Process Improvement & Finance Controls● Implementation Sarbannes-Oxley Compliance GL Account reconciliations Sales Commission Analysis Sales D&A analysis Inventory Reconciliation Customer relations Payroll Management ● Staff Training & Management ●Accounts Payable & Receivable Fixed Asset Management ● State Reporting incl. Sales Tax Filings Oracle Financials ●● QuickBooks Asset Keeper Discovery Payroll Excel 2013 ADP-Etime Kronos PeopleSoft Excel 2013 MSOffice Core Accomplishments Developed financial controls that successfully scaled as the company grew in annual revenues. Hired and trained a defined accounting department and established SOD to reduce risk of fraud and exposure. Successfully managed annual audits in which no material weakness were noted by auditors. Assisted in accelerating month end closing processes to the 5th business day of every month. Provided timely and accurate financial reports on operating entities. Negotiated discount terms with Vendors not currently offering. Recaptured 100K+ of lost D&A costs and created/reclassed accounts for better analysis and financial reporting for sales team. Worked with plant manager and department heads to create Purchase order template and approval controls to reduce lost time and money. Worked in creating AR processes to ensure timely collection of all accounts falling into the 30 day and over buckets. Professional Experience December 2014 to Current Company Name City , State Director of Finance Providing effective financial leadership by developing and implementing efficient accounting controls, segregation of duties and defined roles within the accounting department. Enable strategic foresight into the business by modeling, planning and executing financial processes. Reduce risk, exposure and loss, specifically with D&A by establishing cost effective ways to track and measure financial impact. Providing knowledgeable and accurate financial reporting to management. Execute accounts receivable reporting enhancements for timely collections. Ensure firm account reconciliations as well as continually addressing and resolving unexpected variances. Complete monthly bank reconciliations. Assist CFO with daily sales reporting and analysis. June 2004 to December 2014 Company Name City , State Assistant Controller/Accounting Manager Manage all accounting operations, financial close, financial reporting and reconciliations. Prepare, review and present accurate financial statements at each month end. Provide firm reconciliations, including general ledger, treasury and payroll. Manage treasury accounts and cash flow. Key player in automating otherwise manual processes. Established and assurance of Sarbanes-Oxley compliance for accounting functions. Comply with federal, state and company policies and regulations, including filing of all annual reports, franchise taxes and foreign tax filing. Manage successful quarterly and annual internal/external audits with no material weaknesses. Hire/train/evaluate 13+ accounting staff. January 1992 to January 2004 Company Name City , State Controller Managed accounting operations, financial close, account reporting and monthly reconciliations. Prepared accurate consolidated financial statements pertaining to cash receipts, expenditures and profit and loss at each month end. Managed annual external audits. Directed corporate accounting system conversion into AccPac Plus accounting platform. Completed monthly bank reconciliations for multiple bank accounts, with no discrepancies. Maintained fixed assets, calculated and recorded monthly depreciation and amortization. Managed general ledger for five companies. Reconciled 12M+ inventory. Managed all facets of Payroll for 80+ employees including filing of all payroll taxes, quarterly and annually. Prepared W-2's and 1099's annually Education 2000 Colorado State University City , State , US Bachelor of Arts 2002, Colorado State University Fort Collins, CO, USA Bachelor of Arts 1995, Front Range Community College, Fort Collins, CO Associates in Accounting Skills Corporate Accounting, Accounting Operations, Audits, Cash, Filing, Financial Statements, General Ledger Reconciliations, Payroll and PR Reconciliations, Accounts Payable, Bank Reconciliations, Asset Mgmt, Fixed Assets, Inventory Reconcilations, Journal Entry Maintenance, Financial Reporting, Sarbanes-oxley, Adp Payroll System, Asset Management, Excel, Finance, Financial Analysis, Financial Operations, Kronos, Oracle, Oracle Financials, Peoplesoft, Process Improvement, Quickbooks, Regulatory Compliance, Sales analysis, Sales Tax, , Staff Training, Testing, Training, Treasury Management ","
    DIRECTOR OF FINANCE
    Executive Profile

    Dynamic, results-oriented Controller with over 25 years of experience, demonstrating expertise in financial reporting and analysis. Strong track record in creating and implementing internal controls, to reduce the risk of fraud, exposure and loss. Created SOD to increase efficiency and set standards for compliance within the finance department. Applied testing processes and procedures to improve financial operations. Hands on Manager who is effective at creating a team environment. Proficient plus in all aspects of General Ledger, BS and P&L financial reporting. Well versed in treasury management and reporting across numerous industries as well as internal and external audits and regulatory compliance.

    Skill Highlights

    Financial Management

    Financial Reporting and Analysis

    Maintain/Update General Ledger

    Treasury Management

    ●Process Improvement & Finance Controls● Implementation

    Sarbannes-Oxley Compliance

    GL Account reconciliations

    Sales Commission Analysis

    Sales D&A analysis

    Inventory Reconciliation

    Customer relations

    Payroll Management ●

    Staff Training & Management

    ●Accounts Payable & Receivable

    Fixed Asset Management ●

    State Reporting incl. Sales Tax Filings



    • Oracle Financials ●●
    • QuickBooks
    • Asset Keeper
    • Discovery Payroll
    • Excel 2013
    • ADP-Etime
    • Kronos
    • PeopleSoft
    • Excel 2013
    • MSOffice
    Core Accomplishments

    Developed financial controls that successfully scaled as the company grew in annual revenues. Hired and trained a defined accounting department and established SOD to reduce risk of fraud and exposure.

    Successfully managed annual audits in which no material weakness were noted by auditors. Assisted in accelerating month end closing processes to the 5th business day of every month. Provided timely and accurate financial reports on operating entities. Negotiated discount terms with Vendors not currently offering. Recaptured 100K+ of lost D&A costs and created/reclassed accounts for better analysis and financial reporting for sales team. Worked with plant manager and department heads to create Purchase order template and approval controls to reduce lost time and money. Worked in creating AR processes to ensure timely collection of all accounts falling into the 30 day and over buckets.

    Professional Experience
    December 2014 to Current
    Company Name City , State Director of Finance

    Providing effective financial leadership by developing and implementing efficient accounting controls, segregation of duties and defined roles within the accounting department. Enable strategic foresight into the business by modeling, planning and executing financial processes. Reduce risk, exposure and loss, specifically with D&A by establishing cost effective ways to track and measure financial impact. Providing knowledgeable and accurate financial reporting to management. Execute accounts receivable reporting enhancements for timely collections. Ensure firm account reconciliations as well as continually addressing and resolving unexpected variances. Complete monthly bank reconciliations. Assist CFO with daily sales reporting and analysis.
    June 2004 to December 2014
    Company Name City , State Assistant Controller/Accounting Manager

    Manage all accounting operations, financial close, financial reporting and reconciliations. Prepare, review and present accurate financial statements at each month end. Provide firm reconciliations, including general ledger, treasury and payroll. Manage treasury accounts and cash flow. Key player in automating otherwise manual processes. Established and assurance of Sarbanes-Oxley compliance for accounting functions. Comply with federal, state and company policies and regulations, including filing of all annual reports, franchise taxes and foreign tax filing. Manage successful quarterly and annual internal/external audits with no material weaknesses. Hire/train/evaluate 13+ accounting staff.

    January 1992 to January 2004
    Company Name City , State Controller

    Managed accounting operations, financial close, account reporting and monthly reconciliations. Prepared accurate consolidated financial statements pertaining to cash receipts, expenditures and profit and loss at each month end. Managed annual external audits. Directed corporate accounting system conversion into AccPac Plus accounting platform. Completed monthly bank reconciliations for multiple bank accounts, with no discrepancies. Maintained fixed assets, calculated and recorded monthly depreciation and amortization. Managed general ledger for five companies. Reconciled 12M+ inventory. Managed all facets of Payroll for 80+ employees including filing of all payroll taxes, quarterly and annually. Prepared W-2's and 1099's annually
    Education
    2000
    Colorado State University
    City , State , US
    Bachelor of Arts

    2002, Colorado State University Fort Collins, CO, USA

    Bachelor of Arts


    1995, Front Range Community College, Fort Collins, CO

    Associates in Accounting
    Skills

    Corporate Accounting, Accounting Operations, Audits, Cash, Filing, Financial Statements, General Ledger Reconciliations, Payroll and PR Reconciliations, Accounts Payable, Bank Reconciliations, Asset Mgmt, Fixed Assets, Inventory Reconcilations, Journal Entry Maintenance, Financial Reporting, Sarbanes-oxley, Adp Payroll System, Asset Management, Excel, Finance, Financial Analysis, Financial Operations, Kronos, Oracle, Oracle Financials, Peoplesoft, Process Improvement, Quickbooks, Regulatory Compliance, Sales analysis, Sales Tax, , Staff Training, Testing, Training, Treasury Management

    ",FINANCE 35474904," ADVOCATE Summary In-depth knowledge of taking orders, compute charges, and administer billing or payments. * Hands-on experience in reviewing, updating or making changes to customer accounts. * Track record of listening and responding to customers' needs and concerns. * Able to handle returns and complaints effectively. * Demonstrated ability to record details of client contacts and service history. * Proven ability to determine answers and solutions quickly. * Special talent for handling irate and angry customers. * Proven written and oral communication skills * Proficient in managing business correspondence * Ability to organize personal work priorities * Knowledge of filing and updating records * Ability to work independently and as part of a team * Excellent organizational skills * Expert in handling office equipment * Internet savvy with a proven expertise in using MS Office applications * Excellent customer service orientation * Special talent for researching and analyzing data effectively * Exceptional attention to detail with proven interpersonal skills Skills Microsoft Word Microsoft Office Microsoft Outlook Microsoft Power Point Microsoft Excel Mostly Microsoft Excel and Microsoft Word Experience 10/2016 to Current Advocate Company Name － City , State Respond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence. Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to include managing their health and well-being by selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider Intervene with care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed Assist customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self-sufficient Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues Provide education and status on previously submitted pre-authorizations or pre-determination requests Meet the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendance 06/2015 to 10/2016 CSR II Company Name － City , State Received an award of excellent customer service Received ""Year of service Award"" Received 5 year award Received employee of the month twice with Brookdale Senior Living Received ""Consultant Sales Award"" Received employee recognition 6 months in a row along with a trophy of excellence and 6 other trophies with JP Morgan Chase. I was a Top Performer for 2014. 10/2013 to 06/2015 Business Banker Company Name － City , State As a Business Banker I provided guidance and assistance to business owners in managing their accounts. I manage quality assurance, problem resolution, and a lot of data entry. Worked a lot with numbers. I am a Peer Coach in which I help train, guide, and motivate new hires. Responsible for ensuring the client experience is world class and that interactions/issues are resolved accurately and expediently. Handle client email/phone call interactions of a maintenance nature by retaining a thorough knowledge of the Policies and Procedures and all systems in order to assist the client and manage escalated issues. Use a high level of client service skills in order to defuse potentially difficult and/or upset customers with complex issues. Took the initiative to create escalation of any issue that cannot be resolved within the anticipated service level or one that creates risk or exposure for the customer or the bank. Identify trends within the escalated emails/issues that lead to improvement opportunities in policies/procedures processes. Utilize time at work efficiently to meet or exceed production goals as outlined in the metrics scorecard. Consistently perform follow up to ensure customer satisfaction and to validate the accuracy of work. Was required to assist department in meeting and exceeding SLA's by handling other functions when volumes fluctuate. Research and resolve complex client's issues by working in partnership with partner groups. Types of cases included fraud resolution, treasury solutions, complex account maintenance, internal relationship maintenance and billing inquiries. Support field Business Relationship Managers in the successful servicing of customers. Investigate electronic transactions for successful resolution. Use multiple systems and internal resources to resolve issues. Increase customer satisfaction through excellent communication and follow up. Document issues and record resolutions for the firm's system of record. Acted independently within policy to assist customers and internal partners and escalate in cases where the policy is preventing us from delivering the right client experience. Demonstrate sound decision making skills to protect the firm's interest while providing a superior customer experience. 04/2004 to 09/2013 Life Enrichment Coordinator/Marketing Coordinator Company Name － City , State Designed a creative and exciting life enrichment program to meet the individual needs and interests of the community. Plan monthly calendar for the community. Participated in discharge planning with the other members of the management team. Coordinated the transportation, monitored budget, equipment, and supplies through Microsoft Excel. Provided guidance and acted as a resource to staff on the importance of life enrichment. Ensured that programs met all state, federal, local regulations. Coordinate quarterly events at the community. Developed and maintained contact with community agencies and supervise volunteers. Coordinated move-ins and move-outs. Coordinated the Welcome Committee. Lots of Data Entry through Microsoft Excel and filing. Education and Training 2018 Business Administration Human Resources Argosy University Business Administration Human Resources 2001 Paralegal Studies Penn Foster University Paralegal Studies 1997 Cosmetology College National Beauty College 1996 High School Diploma : Business and Cosmetology W.W. Samuell High School Business and Cosmetology Skills adding machines, Balance, billing, bonds, budget, Business Administration, calculators, cashier, clerical, Coach, excellent communication, Consultant, client, customer satisfaction, excellent customer service, Data Entry, decision making, discharge planning, email, filing, financial, funds, Human Resource, managing, Microsoft Excel, exchange, mail, money, Microsoft Office, Microsoft Outlook, Microsoft Power Point, Microsoft Word, photography, Policies, problem resolution, processes, purchasing, quality assurance, receiving, maintain records, Research, Sales, SLA, sound, phone, transportation, treasury, type, typing, written ","
    ADVOCATE
    Summary
    In-depth knowledge of taking orders, compute charges, and administer billing or payments. * Hands-on experience in reviewing, updating or making changes to customer accounts. * Track record of listening and responding to customers' needs and concerns. * Able to handle returns and complaints effectively. * Demonstrated ability to record details of client contacts and service history. * Proven ability to determine answers and solutions quickly. * Special talent for handling irate and angry customers. * Proven written and oral communication skills * Proficient in managing business correspondence * Ability to organize personal work priorities * Knowledge of filing and updating records * Ability to work independently and as part of a team * Excellent organizational skills * Expert in handling office equipment * Internet savvy with a proven expertise in using MS Office applications * Excellent customer service orientation * Special talent for researching and analyzing data effectively * Exceptional attention to detail with proven interpersonal skills
    Skills
    • Microsoft Word
    • Microsoft Office
    • Microsoft Outlook
    • Microsoft Power Point
    • Microsoft Excel
    • Mostly Microsoft Excel and Microsoft Word
    Experience
    10/2016 to Current
    Advocate Company Name － City , State
    Respond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence.
    Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to include managing their health and well-being by selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider
    Intervene with care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed
    Assist customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self-sufficient
    Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member
    Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues
    Provide education and status on previously submitted pre-authorizations or pre-determination requests
    Meet the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendance
    06/2015 to 10/2016
    CSR II Company Name － City , State
    • Received an award of excellent customer service Received ""Year of service Award"" Received 5 year award Received employee of the month twice with Brookdale Senior Living Received ""Consultant Sales Award"" Received employee recognition 6 months in a row along with a trophy of excellence and 6 other trophies with JP Morgan Chase.
    • I was a Top Performer for 2014.
    10/2013 to 06/2015
    Business Banker Company Name － City , State
    • As a Business Banker I provided guidance and assistance to business owners in managing their accounts.
    • I manage quality assurance, problem resolution, and a lot of data entry.
    • Worked a lot with numbers.
    • I am a Peer Coach in which I help train, guide, and motivate new hires.
    • Responsible for ensuring the client experience is world class and that interactions/issues are resolved accurately and expediently.
    • Handle client email/phone call interactions of a maintenance nature by retaining a thorough knowledge of the Policies and Procedures and all systems in order to assist the client and manage escalated issues.
    • Use a high level of client service skills in order to defuse potentially difficult and/or upset customers with complex issues.
    • Took the initiative to create escalation of any issue that cannot be resolved within the anticipated service level or one that creates risk or exposure for the customer or the bank.
    • Identify trends within the escalated emails/issues that lead to improvement opportunities in policies/procedures processes.
    • Utilize time at work efficiently to meet or exceed production goals as outlined in the metrics scorecard.
    • Consistently perform follow up to ensure customer satisfaction and to validate the accuracy of work.
    • Was required to assist department in meeting and exceeding SLA's by handling other functions when volumes fluctuate.
    • Research and resolve complex client's issues by working in partnership with partner groups.
    • Types of cases included fraud resolution, treasury solutions, complex account maintenance, internal relationship maintenance and billing inquiries.
    • Support field Business Relationship Managers in the successful servicing of customers.
    • Investigate electronic transactions for successful resolution.
    • Use multiple systems and internal resources to resolve issues.
    • Increase customer satisfaction through excellent communication and follow up.
    • Document issues and record resolutions for the firm's system of record.
    • Acted independently within policy to assist customers and internal partners and escalate in cases where the policy is preventing us from delivering the right client experience.
    • Demonstrate sound decision making skills to protect the firm's interest while providing a superior customer experience.
    04/2004 to 09/2013
    Life Enrichment Coordinator/Marketing Coordinator Company Name － City , State
    • Designed a creative and exciting life enrichment program to meet the individual needs and interests of the community.
    • Plan monthly calendar for the community.
    • Participated in discharge planning with the other members of the management team.
    • Coordinated the transportation, monitored budget, equipment, and supplies through Microsoft Excel.
    • Provided guidance and acted as a resource to staff on the importance of life enrichment.
    • Ensured that programs met all state, federal, local regulations.
    • Coordinate quarterly events at the community.
    • Developed and maintained contact with community agencies and supervise volunteers.
    • Coordinated move-ins and move-outs.
    • Coordinated the Welcome Committee.
    • Lots of Data Entry through Microsoft Excel and filing.
    Education and Training
    2018
    Business Administration Human Resources Argosy University Business Administration Human Resources
    2001
    Paralegal Studies Penn Foster University Paralegal Studies
    1997
    Cosmetology College National Beauty College
    1996
    High School Diploma : Business and Cosmetology W.W. Samuell High School Business and Cosmetology
    Skills
    adding machines, Balance, billing, bonds, budget, Business Administration, calculators, cashier, clerical, Coach, excellent communication, Consultant, client, customer satisfaction, excellent customer service, Data Entry, decision making, discharge planning, email, filing, financial, funds, Human Resource, managing, Microsoft Excel, exchange, mail, money, Microsoft Office, Microsoft Outlook, Microsoft Power Point, Microsoft Word, photography, Policies, problem resolution, processes, purchasing, quality assurance, receiving, maintain records, Research, Sales, SLA, sound, phone, transportation, treasury, type, typing, written
    ",ADVOCATE 33141415," CONSTRUCTION WORKER Objective WEB DEVELOPER   Recent graduate and highly motivated 15 year veteran of the construction industry looking to build a new career in the web development field. Passionate about taking a vision and making it a reality. Seeking an entry level position with a respected company to polish the skills I gained while pursuing my degree and to develop new ones. Highlights Excellent problem solving skills Fast learner Experience working as part of a team environment Proficient in HTML, CSS, and JavaScript Ability to see how the smaller parts fit into the bigger picture Dependable Detail oriented Strong knowledge of multiple programming and scripting languages Skills Web Development   HTML XHTML CSS XML Scripting Languages   JavaScript ASP.NET ActionScript 3.0 PHP Programming Languages   Visual Basic C# Java Applications   Adobe Flash Adobe Photoshop Adobe Dreamweaver Microsoft Word Microsoft Powerpoint Microsoft Excel Microsfot Visual Studio Eclipse Relevant Experience While I have not yet had a chance to prove my skills on the job, some of the accomplishments I made while pursing my degree include: Developed a fully functional database driven e-commerce website with PHP/MySQL Developed websites that utilized JavaScript, Flash, ASP.NET, and Java Applets for interactivity and animations Developed an e-commerce site using a popular e-commerce platform Created business applications in VB.NET, C#, Java, and ActionScript Created a Black Jack game using Flash and ActionScript Work Experience 08/2006 to Current Construction Worker Company Name － City , State Calculated needed materials and estimated time to complete tasks Reviewed plans and requirements and translated those into goals Measured, fabricated, and installed various building materials Reduced job site errors and waste by implementing a more systematic and mathematical approach to the building process 05/2004 to 06/2006 Property Maintenance Technician Company Name － City , State Performed structural repairs and upgrades at multiple rental properties Ensured that the interior, exterior, and landscape of properties were clean and visually appealing Resolved tenant complaints in a timely manner 01/2000 to 03/2004 Painter Company Name － City , State Prepared surfaces to receive coatings in accordance to specifications Applied the appropriate primer coatings for substrate and finish Applied finish coatings in accordance with manufacturer and customer specifications Education and Training 2013 Bachelor of Science : IT - Web Multimedia and Animation Kaplan University － City , State , USA 3.43 GPA Member of National Society of Collegiate Scholars Coursework in : Foundations of Programming using Visual Basic Intermediate Visual Basic Programming Advanced Visual Basic Programming Foundations of Programming using C# Intermediate C# Programming Advanced C# Programming Foundations of Programming using Java Intermediate Java Programming Advanced Java Programming Enhancing Websites with PHP Interactive Scripting for Web Pages (JavaScript) Multimedia Scripting (ActionScript 3.0) Website Development Fundamentals of Web Graphics Data Structures and Algorithms Systems Analysis and Design Networking Concepts Project Management I ","
    CONSTRUCTION WORKER
    Objective

    WEB DEVELOPER  

    Recent graduate and highly motivated 15 year veteran of the construction industry looking to build a new career in the web development field. Passionate about taking a vision and making it a reality. Seeking an entry level position with a respected company to polish the skills I gained while pursuing my degree and to develop new ones.

    Highlights
    • Excellent problem solving skills
    • Fast learner
    • Experience working as part of a team environment
    • Proficient in HTML, CSS, and JavaScript
    • Ability to see how the smaller parts fit into the bigger picture
    • Dependable
    • Detail oriented
    • Strong knowledge of multiple programming and scripting languages
    Skills

    Web Development  

    • HTML
    • XHTML
    • CSS
    • XML

    Scripting Languages  

    • JavaScript
    • ASP.NET
    • ActionScript 3.0
    • PHP

    Programming Languages  

    • Visual Basic
    • C#
    • Java

    Applications  

    • Adobe Flash
    • Adobe Photoshop
    • Adobe Dreamweaver
    • Microsoft Word
    • Microsoft Powerpoint
    • Microsoft Excel
    • Microsfot Visual Studio
    • Eclipse
    Relevant Experience

    While I have not yet had a chance to prove my skills on the job, some of the accomplishments I made while pursing my degree include:

    • Developed a fully functional database driven e-commerce website with PHP/MySQL
    • Developed websites that utilized JavaScript, Flash, ASP.NET, and Java Applets for interactivity and animations
    • Developed an e-commerce site using a popular e-commerce platform
    • Created business applications in VB.NET, C#, Java, and ActionScript
    • Created a Black Jack game using Flash and ActionScript

    Work Experience
    08/2006 to Current
    Construction Worker Company Name － City , State
    • Calculated needed materials and estimated time to complete tasks
    • Reviewed plans and requirements and translated those into goals
    • Measured, fabricated, and installed various building materials
    • Reduced job site errors and waste by implementing a more systematic and mathematical approach to the building process
    05/2004 to 06/2006
    Property Maintenance Technician Company Name － City , State
    • Performed structural repairs and upgrades at multiple rental properties
    • Ensured that the interior, exterior, and landscape of properties were clean and visually appealing
    • Resolved tenant complaints in a timely manner
    01/2000 to 03/2004
    Painter Company Name － City , State
    • Prepared surfaces to receive coatings in accordance to specifications
    • Applied the appropriate primer coatings for substrate and finish
    • Applied finish coatings in accordance with manufacturer and customer specifications
    Education and Training
    2013
    Bachelor of Science : IT - Web Multimedia and Animation Kaplan University － City , State , USA

    3.43 GPA

    Member of National Society of Collegiate Scholars


    Coursework in :

    • Foundations of Programming using Visual Basic
    • Intermediate Visual Basic Programming
    • Advanced Visual Basic Programming
    • Foundations of Programming using C#
    • Intermediate C# Programming
    • Advanced C# Programming
    • Foundations of Programming using Java
    • Intermediate Java Programming
    • Advanced Java Programming
    • Enhancing Websites with PHP
    • Interactive Scripting for Web Pages (JavaScript)
    • Multimedia Scripting (ActionScript 3.0)
    • Website Development
    • Fundamentals of Web Graphics
    • Data Structures and Algorithms
    • Systems Analysis and Design
    • Networking Concepts
    • Project Management I
    ",CONSTRUCTION 84295343," LEGAL ASSISTANT Summary Dedicated and focused Administrative Assistant  who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Highlights Fluent in Spanish Microsoft Office proficiency Excel spreadsheets Meticulous attention to detail Results-oriented Self-directed Time management Strong problem solver Accomplishments processes. Served as sole assistant to 4 attorneys in all phases of litigation. Awarded ""The Best Performer of the Month"" for the month of April 2015. Awarded ""Perfect Attendance"" for the year of 2016. Experience Legal Assistant Company Name － City , State Schedule meetings, mediations, hearing dates and depositions. Review reports by witnesses and police. Assist attorneys in preparing for trials and court proceedings. Draft deposition and trial subpoenas. Draft/file pleadings and motions. Legal Assistant Company Name － City , State Compose and revise legal documents for attorneys. Upload executed documents to LPS. Coordinate hearings with opposing counsel. Set and confirm hearings with judicial assistants. Prepare/file notices, motions and correspondence. Track and maintain busy attorney schedules. 07/2014 to 11/2016 Paralegal Company Name － City , State Manage all administrative tasks for three senior partners. Compose and revise legal documents for attorneys. Ensure legal documents are processed and handled in a timely and efficient manner in order to comply with appropriate regulations and deadlines. Perform whatever is necessary to get the job done to provide the firm's clients with excellent service and performance. Education DIPLOMA American Senior High School － City , State 2008 2015 ASSOCIATE OF ARTS : LEGAL STUDIES Keiser University － City , State LEGAL STUDIES Skills administrative, Attention to detail, attorney, clients, legal documents, meetings, MS Office, police, research, Fluent in Spanish ","
    LEGAL ASSISTANT
    Summary
    Dedicated and focused Administrative Assistant  who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
    Highlights
    • Fluent in Spanish
    • Microsoft Office proficiency
    • Excel spreadsheets
    • Meticulous attention to detail
    • Results-oriented
    • Self-directed
    • Time management
    • Strong problem solver
    Accomplishments
    • processes.
    • Served as sole assistant to 4 attorneys in all phases of litigation.
    • Awarded ""The Best Performer of the Month"" for the month of April 2015.
    • Awarded ""Perfect Attendance"" for the year of 2016.
    Experience
    Legal Assistant Company Name － City , State
    • Schedule meetings, mediations, hearing dates and depositions.
    • Review reports by witnesses and police.
    • Assist attorneys in preparing for trials and court proceedings.
    • Draft deposition and trial subpoenas.
    • Draft/file pleadings and motions.
    Legal Assistant Company Name － City , State
    • Compose and revise legal documents for attorneys.
    • Upload executed documents to LPS.
    • Coordinate hearings with opposing counsel.
    • Set and confirm hearings with judicial assistants.
    • Prepare/file notices, motions and correspondence.
    • Track and maintain busy attorney schedules.
    07/2014 to 11/2016
    Paralegal Company Name － City , State
    • Manage all administrative tasks for three senior partners.
    • Compose and revise legal documents for attorneys.
    • Ensure legal documents are processed and handled in a timely and efficient manner in order to comply with appropriate regulations and deadlines.
    • Perform whatever is necessary to get the job done to provide the firm's clients with excellent service and performance.
    Education
    DIPLOMA American Senior High School － City , State
    2008 2015
    ASSOCIATE OF ARTS : LEGAL STUDIES Keiser University － City , State LEGAL STUDIES
    Skills
    administrative, Attention to detail, attorney, clients, legal documents, meetings, MS Office, police, research, Fluent in Spanish
    ",AUTOMOBILE 25930778," ENGINEERING TECHNICIAN Summary Creative and innovative draftsman, passionate about building designs and advanced construction solutions.   Seeking the best opportunity to further enhance present professional experience and expand knowledge base on architectural designs, while growing with an organization. Skills 3D modeling, architectural drafting, AutoCAD, read blueprints, carpentry, Detail oriented, drafting, email, floor plans, frame, 3dsMax, mechanical, messaging, Microsoft Office applications, Multi-tasking, painting, problem solving skills, reading, renovation, Revit, self-motivated, supervisor Experience Engineering Technician July 2015 to June 2017 Company Name － City , State creating and finalizing drawings on building plans. Review projects with design and sealing engineers to find solutions to problems. Assisting customers in the field via shop calls, email, or instant messaging. Multi-tasking between various jobs daily. Material Handler July 2014 to December 2014 Company Name － City , State Received instructions from a supervisor at the beginning of the work shift and was expected to complete the assigned tasks in a certain time frame. Loaded and unloaded packages in metal containers and trucks. Laborer June 2013 to August 2013 Company Name － City , State Maintained campus upkeep and appearance. Repaired, Replaced, and installed signs around campus. Janitorial/Construction Laborer June 2010 to August 2011 Company Name － City , State Maintained building appearance (including painting, cleaning, lawn care). Involved in renovation projects (including carpentry work and reading blueprints). Janitorial work (cleaning exam rooms and offices). Education and Training A.A.S : Drafting and Design , June 2015 ITT Technical Institute － City , State Drafting and Design Highest Academic Honors (3.4), Perfect Attendance *Opportunity Scholarship Core classes in drafting field : 3D modeling, mechanical drafting, BIM, sustainability in design Additional Information (WILLING TO RELOCATE) ","
    ENGINEERING TECHNICIAN
    Summary
    Creative and innovative draftsman, passionate about building designs and advanced construction solutions.   Seeking the best opportunity to further enhance present professional experience and expand knowledge base on architectural designs, while growing with an organization.
    Skills
    3D modeling, architectural drafting, AutoCAD, read blueprints, carpentry, Detail oriented, drafting, email, floor plans, frame, 3dsMax, mechanical, messaging, Microsoft Office applications, Multi-tasking, painting, problem solving skills, reading, renovation, Revit, self-motivated, supervisor
    Experience
    Engineering Technician
    July 2015 to June 2017     Company Name － City , State
    • creating and finalizing drawings on building plans.
    • Review projects with design and sealing engineers to find solutions to problems.
    • Assisting customers in the field via shop calls, email, or instant messaging.
    • Multi-tasking between various jobs daily.
    Material Handler
    July 2014 to December 2014     Company Name － City , State
    • Received instructions from a supervisor at the beginning of the work shift and was expected to complete the assigned tasks in a certain time frame.
    • Loaded and unloaded packages in metal containers and trucks.
    Laborer
    June 2013 to August 2013     Company Name － City , State
    • Maintained campus upkeep and appearance.
    • Repaired, Replaced, and installed signs around campus.
    Janitorial/Construction Laborer
    June 2010 to August 2011     Company Name － City , State
    • Maintained building appearance (including painting, cleaning, lawn care).
    • Involved in renovation projects (including carpentry work and reading blueprints).
    • Janitorial work (cleaning exam rooms and offices).
    Education and Training
    A.A.S : Drafting and Design , June 2015 ITT Technical Institute － City , State Drafting and Design Highest Academic Honors (3.4), Perfect Attendance *Opportunity Scholarship Core classes in drafting field : 3D modeling, mechanical drafting, BIM, sustainability in design
    Additional Information
    • (WILLING TO RELOCATE)
    ",ENGINEERING 19582792," SALES TEAM Executive Summary Results-focused management professional offering 25 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrates the creativity and savvy that is critical to financial and operational success. Core Qualifications Operations management Staff development Inventory control Compensation/benefits administration Policy/program development Staff training Supervision and training Sound judgment Computer-savvy Calm under pressure Complex problem solving Microsoft applications Forecasting Excellent writing skills Billing Attention to detail Multi-state payroll Exceptionally organized Record-keeping I-9 documentation Accounts payable Professional Experience Sales Team Nov 2015 to Feb 2016 Company Name - City , State Delivered unparalleled customer services Greeted and assisted customers; responded to customer inquiries and complaints in a professional and timely manner. Communicated product knowledge to the customer and recommend merchandise selections. Trained in visual merchandising and organization. Monitored sales activities and productivity Ensured register transaction where completed accurately and in accordance with policy. Excellent communication, verbal, and written skills. Strong organizational skills and ability to mulit-task in a fast paced environment. Sales Team Nov 2015 to Jan 2016 Company Name - City , State Provided outstanding customer services Maintained displays and store appearance Ensured customer satisfaction at every state of sale. Opened and Closed store in accordance with Company policies. Recommended new products and upcoming events. Extensive sales and customer service experience. Broad expertise in advertisement and promotion. Manager Mar 2009 to Jan 2015 Company Name - City , State Management Lead and oversaw the implementation of long and short term plans in accordance with strategic plans Ensured expenditures were within the authorized annual budget Implemented operational improvements to enhance quality, production times and reduce costs Decreased production labor hours after implementing a time study of the production line resulting in a cost savings of approximately $20,000 per unit Conducted industry standard study on the cost of services calls and inspection charges resulting in tripled income of services department revenue Implemented an inventory software program to operate with the accounting program to streamline communication with purchasing, inventory, engineering and production departments Experience with Lean Six Sigma Experience supervising large number of employees Advanced experience using Microsoft Office suite and PowerPoint. Project Management Communicated effectively with shareholders, employees, Government authorities and stakeholders Managed client expectations by ensuring the highest quality of service Developed, implemented and ensured compliance of safety procedures to meet government guidelines Monitored employee productivity, performance and optimized employee procedures to reduce costs Monitored and maintained operational reports to detect production issues. Set up and management of over 60 vendor relationships Responsible for delivering projects against agreed scope, budget, schedule and customer expectations Developed production tracking and quality control systems while analyzing production Implemented new product lines through research and development to generate new revenue streams Collaborated with Mine Safety and Health Administration (MSHA), a division of the United States Department of Labor, to ensure the safety and survivability of miners in the event of an incident while underground Received all four of MSHA's approvals in Product, Breathable Air, Harmful Gas Removal, Gas Monitoring and Structural categories General Management Recruited, trained and supervised human resource director, safety manager, engineers, controllers and production manager Created marketing materials, presentation and demonstration products for sales meetings, trade shows and consumer education Managed all day to day facility operations Responsible for payroll oversight and related approvals. Manager Feb 2004 to Jan 2009 Company Name - City , State Developed and operated four assisted living locations Obtained and maintained annual state certifications and supervised all security transportation and monitoring needs Managed day to day facility operations and admissions and coordinated daily services including nursing, dining, housekeeping, activities and maintenance functions Coordinated new resident move-ins and orientation and supported the admission process through tours and follow up calls to inquiries Project Management Monitored budget compliance and financial outcomes including labor and operational expenses and accounts receivable resolution Responsible for payroll oversight and related approvals Oversaw accuracy and thoroughness of all activity documentation within the assisted living facility Kept current on all changes in the industry, particularly regulatory changes as they relate to Assisted Living and Dementia Care General Management Supervised the assisted living staff including caregivers, medication technicians, licensed nurses and activities staff Responsible for recruiting and onboarding of staff and all human resources duties for employees Planned, directed and facilitated marketing events for all facilities Conducted outside sales calls to generate inquiries ACHIEVEMENTS Featured in Space Safety Magazine Integrated lifesaving technologies originally developed to purify air for astronauts into a line of Mine Shield products Integral part of Mine Shields getting recognized as ""New Business of the Year"" Mine Shield tested for and received certification in China under my direction. Education High School Diploma 1980 Nelson County High School - City , State Interests CrossFit, white water rafting, waterboarding and reading Additional Information PERSONAL INTERESTS CrossFit, white water rafting, water boarding and reading Skills accounting, accounts receivable, streamline, Assisted Living, budget, Excellent communication, client, customer satisfaction, customer services, customer service experience, direction, documentation, fast, financial, General Management, Government, human resource, human resources, inspection, inventory, director, marketing, marketing materials, meetings, Microsoft Office suite, PowerPoint, nursing, Strong organizational skills, outside sales, payroll, policies, production manager, Project Management, promotion, purchasing, quality, quality control, recruiting, research, Safety, sales, Six Sigma, strategic plans, supervising, trade shows, transportation, visual merchandising, written skills ","
    SALES TEAM
    Executive Summary

    Results-focused management professional offering 25 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrates the creativity and savvy that is critical to financial and operational success.

    Core Qualifications
    • Operations management
    • Staff development
    • Inventory control
    • Compensation/benefits administration
    • Policy/program development
    • Staff training
    • Supervision and training
    • Sound judgment
    • Computer-savvy
    • Calm under pressure
    • Complex problem solving
    • Microsoft applications
    • Forecasting
    • Excellent writing skills
    • Billing
    • Attention to detail
    • Multi-state payroll
    • Exceptionally organized
    • Record-keeping
    • I-9 documentation
    • Accounts payable
    Professional Experience
    Sales Team Nov 2015 to Feb 2016
    Company Name - City , State
    • Delivered unparalleled customer services Greeted and assisted customers; responded to customer inquiries and complaints in a professional and timely manner.
    • Communicated product knowledge to the customer and recommend merchandise selections.
    • Trained in visual merchandising and organization.
    • Monitored sales activities and productivity Ensured register transaction where completed accurately and in accordance with policy.
    • Excellent communication, verbal, and written skills.
    • Strong organizational skills and ability to mulit-task in a fast paced environment.
    Sales Team Nov 2015 to Jan 2016
    Company Name - City , State
    • Provided outstanding customer services Maintained displays and store appearance Ensured customer satisfaction at every state of sale.
    • Opened and Closed store in accordance with Company policies.
    • Recommended new products and upcoming events.
    • Extensive sales and customer service experience.
    • Broad expertise in advertisement and promotion.
    Manager Mar 2009 to Jan 2015
    Company Name - City , State
    • Management Lead and oversaw the implementation of long and short term plans in accordance with strategic plans Ensured expenditures were within the authorized annual budget Implemented operational improvements to enhance quality, production times and reduce costs Decreased production labor hours after implementing a time study of the production line resulting in a cost savings of approximately $20,000 per unit Conducted industry standard study on the cost of services calls and inspection charges resulting in tripled income of services department revenue Implemented an inventory software program to operate with the accounting program to streamline communication with purchasing, inventory, engineering and production departments Experience with Lean Six Sigma Experience supervising large number of employees Advanced experience using Microsoft Office suite and PowerPoint.
    • Project Management Communicated effectively with shareholders, employees, Government authorities and stakeholders Managed client expectations by ensuring the highest quality of service Developed, implemented and ensured compliance of safety procedures to meet government guidelines Monitored employee productivity, performance and optimized employee procedures to reduce costs Monitored and maintained operational reports to detect production issues.
    • Set up and management of over 60 vendor relationships Responsible for delivering projects against agreed scope, budget, schedule and customer expectations Developed production tracking and quality control systems while analyzing production Implemented new product lines through research and development to generate new revenue streams Collaborated with Mine Safety and Health Administration (MSHA), a division of the United States Department of Labor, to ensure the safety and survivability of miners in the event of an incident while underground Received all four of MSHA's approvals in Product, Breathable Air, Harmful Gas Removal, Gas Monitoring and Structural categories General Management Recruited, trained and supervised human resource director, safety manager, engineers, controllers and production manager Created marketing materials, presentation and demonstration products for sales meetings, trade shows and consumer education Managed all day to day facility operations Responsible for payroll oversight and related approvals.
    Manager Feb 2004 to Jan 2009
    Company Name - City , State
    • Developed and operated four assisted living locations Obtained and maintained annual state certifications and supervised all security transportation and monitoring needs Managed day to day facility operations and admissions and coordinated daily services including nursing, dining, housekeeping, activities and maintenance functions Coordinated new resident move-ins and orientation and supported the admission process through tours and follow up calls to inquiries Project Management Monitored budget compliance and financial outcomes including labor and operational expenses and accounts receivable resolution Responsible for payroll oversight and related approvals Oversaw accuracy and thoroughness of all activity documentation within the assisted living facility Kept current on all changes in the industry, particularly regulatory changes as they relate to Assisted Living and Dementia Care General Management Supervised the assisted living staff including caregivers, medication technicians, licensed nurses and activities staff Responsible for recruiting and onboarding of staff and all human resources duties for employees Planned, directed and facilitated marketing events for all facilities Conducted outside sales calls to generate inquiries ACHIEVEMENTS Featured in Space Safety Magazine Integrated lifesaving technologies originally developed to purify air for astronauts into a line of Mine Shield products Integral part of Mine Shields getting recognized as ""New Business of the Year"" Mine Shield tested for and received certification in China under my direction.
    Education
    High School Diploma 1980 Nelson County High School - City , State
    Interests
    CrossFit, white water rafting, waterboarding and reading
    Additional Information
    • PERSONAL INTERESTS

    • CrossFit, white water rafting, water boarding and reading
    Skills

    accounting, accounts receivable, streamline, Assisted Living, budget, Excellent communication, client, customer satisfaction, customer services, customer service experience, direction, documentation, fast, financial, General Management, Government, human resource, human resources, inspection, inventory, director, marketing, marketing materials, meetings, Microsoft Office suite, PowerPoint, nursing, Strong organizational skills, outside sales, payroll, policies, production manager, Project Management, promotion, purchasing, quality, quality control, recruiting, research, Safety, sales, Six Sigma, strategic plans, supervising, trade shows, transportation, visual merchandising, written skills

    ",SALES 13915715," ASSISTANT COMPANY SECRETARY Summary Reliable Legal Secretary successful at maintaining complex docket systems, tracking deadlines and coordinating depositions. Organized Legal Secretary adept at managing multiple high priority tasks. Expert in preparing legal documents such as briefs, motions and subpoenas. Highlights Microsoft Office - MS Words, Power Point, Excel, Access, Publisher SPSS 16.0 Interpersonal Skills Experience Assistant Company Secretary Apr 2016 to Current Company Name － City , State Address : SH 6A, Jalan Mutiara, Taman Bukit Ampang, Jalan Bukit Belacan, 68000 Ampang, Selangor. Executive Secretarial Aug 2014 to Jul 2015 Company Name － City , State Address: Level 8, Symphony House Pusat Dagangan Dana 1, Jalan PJU               1A/46, 47301 Petaling Jaya, Selangor Darul Ehsan  Assistant Company Secretary Oct 2012 to Jun 2013 Company Name － City , State No. 7-1F, Jalan Boling Padang G 13/G, Seksyen 13, 40100 Shah Alam. PRACTICAL STUDENT Jan 2012 to Mar 2012 Company Name － City , State Address: Tingkat 3, Menara Selatan, Bangunan Sultan Idris Shah, Persiaran   Masjid, 40676 Shah Alam, Selangor Darul Ehsan. Education MAICSA , PROFESSIONAL LEVEL Malaysia Institute of Chartered Secretary － City , State , MALAYSIA BACHELOR IN CORPORATE ADMINISTRATION , CORPORATE ADMINISTRATION 2012 Universiti Teknologi MARA － City , State , MALAYSIA CORPORATE ADMINISTRATION SECRETARIAL  MANAGEMENT AND OFFICE MANAGEMENT PUBLIC RELATION DIPLOMA IN PUBLIC ADMINISTRATION , PUBLIC ADMINISTRATION 2010 Universiti Teknologi MARA － City , State , MALAYSIA POLICY AND ADMINISTRATION OFFICE MANAGEMENT HUMAN RESOURCES Accomplishments Practical Student Courses And Seminar Extended 2012 Participate in Mock Meeting Competition at Dewan Serbaguna FSPPP, UiTM Shah Alam. Commitee of Melati Computer Club 2010 Paricipate in Program DiPAC Society Tour at Sekolah Pendidikan Khas Alma, Pulau Pinang organized by Faculty of Adminstrative Science & Policy Studies UiTM Kedah. Participate in Sukan Inter Program 2009 at Kompleks Sukan & Stadium MiniUiTM Kedah, organized by Majlis Sukan Pelajar UiTM Kedah. Participate in Ceramah Teknik- Teknik Asas Ping Pong organized by Persatuan Ping Pong UiTM Kedah at UiTM Kedah. Participate in Karnival Sukan Mahasiswa UiTM Semalaysia Kali ke-16/2008 at UiTM Perak, oganized by UiTM Malaysia. Introductory English in Akademi Pengajian Bahasa, Universiti Teknologi Mara Pulau Pinang. Kursus Aplikasi Komputer (Pakej 2) Pengenalan kepada Komputer, MS WORD 2000, MS EXCEL 2000, MS POWER POINT 2000 in Pusat Computer RC, Permatang Pauh, Pulau Pinang. Program Rakan Muda Wawasan Desa IPT Daerah Seberang Perai Tengah at JKKK Alma/ Bukit Minyak, Bukit Mertajam. Pertandingan & Pameran Seni Lukis Pelajar - Pelajar Malaysia - Jepun ke - 11  Jabatan Pendidikan Pulau Pinang. Program Rakan Muda Ramadan, Kementerian Belia dan Sukan Malaysia. Interests Possess strong leadership charismatic. Possess strong sense of responsibility. Able to work hard. Ability to work independent or in a group. Self-reliance, hardworking and resourceful. Willing to work for long hours and moderate traveling. Love to learn something new. Intermediary language:- Malay language - Speaking and Writing English language - Speaking and writing Basic in Arabic Interest and Activity Reading, Watching, Listening Extracurricular Activities Tresury of Ping Pong Club UiTM Kedah. Special Force of Diploma in Public Administration Club (DiPAC) Commitee of Team Building Programme at Pendang Lake Resort, organized by DiPAC UiTM Kedah. Tresury of Ping Pong Club UiTM Kedah. Special Force of Diploma in Public Administration Club (DiPAC) Fasilitator for Program Transformasi SKKP at Emerald Puteri Hotle, Sungai Petani organized by Sekolah kebangsaan Kampong Pasir, and DiPAC Uitm Kedah, Kedah. Team Manager of ""UiTM Kedah Netball Open 2008"", organized by Persatuan Bola Jaing UiTM Kedah, UiTM Kedah, Kedah.  Skills Interpersonal Skills, Managing, Access, Excel, Microsoft Office, Power Point, Publisher, MS Words, PUBLIC RELATIONS, PUBLICATION, SPSS, Supervisor, SYMPHONY ","
    ASSISTANT COMPANY SECRETARY
    Summary
    Reliable Legal Secretary successful at maintaining complex docket systems, tracking deadlines and coordinating depositions. Organized Legal Secretary adept at managing multiple high priority tasks. Expert in preparing legal documents such as briefs, motions and subpoenas.
    Highlights
    Microsoft Office - MS Words, Power Point, Excel, Access, Publisher SPSS 16.0 Interpersonal Skills
    Experience
    Assistant Company Secretary Apr 2016 to Current
    Company Name － City , State
    • Address : SH 6A, Jalan Mutiara, Taman Bukit Ampang, Jalan Bukit Belacan, 68000 Ampang, Selangor.
    Executive Secretarial Aug 2014 to Jul 2015
    Company Name － City , State
    • Address: Level 8, Symphony House Pusat Dagangan Dana 1, Jalan PJU               1A/46, 47301 Petaling Jaya, Selangor Darul Ehsan 
    Assistant Company Secretary Oct 2012 to Jun 2013
    Company Name － City , State
    • No. 7-1F, Jalan Boling Padang G 13/G, Seksyen 13, 40100 Shah Alam.
    PRACTICAL STUDENT Jan 2012 to Mar 2012
    Company Name － City , State Address: Tingkat 3, Menara Selatan, Bangunan Sultan Idris Shah, Persiaran   Masjid, 40676 Shah Alam, Selangor Darul Ehsan.
    Education
    MAICSA , PROFESSIONAL LEVEL Malaysia Institute of Chartered Secretary － City , State , MALAYSIA
    BACHELOR IN CORPORATE ADMINISTRATION , CORPORATE ADMINISTRATION 2012 Universiti Teknologi MARA － City , State , MALAYSIA
    • CORPORATE ADMINISTRATION
    • SECRETARIAL 
    • MANAGEMENT AND OFFICE MANAGEMENT
    • PUBLIC RELATION
    DIPLOMA IN PUBLIC ADMINISTRATION , PUBLIC ADMINISTRATION 2010 Universiti Teknologi MARA － City , State , MALAYSIA
    • POLICY AND ADMINISTRATION
    • OFFICE MANAGEMENT
    • HUMAN RESOURCES
    Accomplishments
    • Practical Student Courses And Seminar Extended 2012 Participate in Mock Meeting Competition at Dewan Serbaguna FSPPP, UiTM Shah Alam.
    • Commitee of Melati Computer Club 2010 Paricipate in Program DiPAC Society Tour at Sekolah Pendidikan Khas Alma, Pulau Pinang organized by Faculty of Adminstrative Science & Policy Studies UiTM Kedah.
    • Participate in Sukan Inter Program 2009 at Kompleks Sukan & Stadium MiniUiTM Kedah, organized by Majlis Sukan Pelajar UiTM Kedah.
    • Participate in Ceramah Teknik- Teknik Asas Ping Pong organized by Persatuan Ping Pong UiTM Kedah at UiTM Kedah.
    • Participate in Karnival Sukan Mahasiswa UiTM Semalaysia Kali ke-16/2008 at UiTM Perak, oganized by UiTM Malaysia.
    • Introductory English in Akademi Pengajian Bahasa, Universiti Teknologi Mara Pulau Pinang.
    • Kursus Aplikasi Komputer (Pakej 2) Pengenalan kepada Komputer, MS WORD 2000, MS EXCEL 2000, MS POWER POINT 2000 in Pusat Computer RC, Permatang Pauh, Pulau Pinang.
    • Program Rakan Muda Wawasan Desa IPT Daerah Seberang Perai Tengah at JKKK Alma/ Bukit Minyak, Bukit Mertajam.
    • Pertandingan & Pameran Seni Lukis Pelajar - Pelajar Malaysia - Jepun ke - 11  Jabatan Pendidikan Pulau Pinang.
    • Program Rakan Muda Ramadan, Kementerian Belia dan Sukan Malaysia.
    Interests
    • Possess strong leadership charismatic.
    • Possess strong sense of responsibility.
    • Able to work hard.
    • Ability to work independent or in a group.
    • Self-reliance, hardworking and resourceful.
    • Willing to work for long hours and moderate traveling.
    • Love to learn something new.
    • Intermediary language:- Malay language - Speaking and Writing English language - Speaking and writing Basic in Arabic
    • Interest and Activity Reading, Watching, Listening
    • Extracurricular Activities
    • Tresury of Ping Pong Club UiTM Kedah.
    • Special Force of Diploma in Public Administration Club (DiPAC) Commitee of Team Building Programme at Pendang Lake Resort, organized by DiPAC UiTM Kedah.
    • Tresury of Ping Pong Club UiTM Kedah.
    • Special Force of Diploma in Public Administration Club (DiPAC) Fasilitator for Program Transformasi SKKP at Emerald Puteri Hotle, Sungai Petani organized by Sekolah kebangsaan Kampong Pasir, and DiPAC Uitm Kedah, Kedah.
    • Team Manager of ""UiTM Kedah Netball Open 2008"", organized by Persatuan Bola Jaing UiTM Kedah, UiTM Kedah, Kedah. 
    Skills
    Interpersonal Skills, Managing, Access, Excel, Microsoft Office, Power Point, Publisher, MS Words, PUBLIC RELATIONS, PUBLICATION, SPSS, Supervisor, SYMPHONY
    ",PUBLIC-RELATIONS 28176889," FOOD SERVER Professional Summary Hardworking professional with a history of exceeding expectations and delivering quantifiable results. Known for boosting company morale by fostering interdepartmental communication. Skills Cash handling, Professional and friendly, Careful and active listener, Data Entry. Education and Training May 1982 McEachern HS City , State High School Diploma : Business Business Community Service Volunteer, Girl Scouts 2012-2013 Work Experience August 2013 to May 2015 Company Name City , State Food Server Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed. Clean or sterilize dishes, kitchen utensils, equipment, or facilities. Served over 300 students daily. Load trays with accessories such as eating utensils, napkins, or condiments. Stock service stations with items such as ice, napkins, or straws. Remove trays and stack dishes for return to kitchen after meals are finished. Prepare food items, such as sandwiches, salads Food preparation or serving techniques to ensure that proper procedures are followed. August 2007 to May 2011 Company Name City , State Subsitute Pre K Teacher Order or obtain materials needed for classes. Provide extra assistance to students with special needs, such as non-English- speaking students or those with physical and mental disabilities. Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers. Enforce administration policies and rules governing students. Discuss assigned duties with classroom teachers to coordinate instructional efforts. Instruct and monitor students in the use and care of equipment and materials to prevent injuries and damage. Maintain computers in classrooms and laboratories and assist students with hardware and software use. October 1985 to February 1999 Company Name City , State Loan Processor Encode and cancel checks, using bank machines. Compare previously prepared bank statements with canceled checks and reconcile discrepancies. Match statements with batches of canceled checks by account numbers. Load machines with statements, cancelled checks, or envelopes to prepare statements for distribution to customers or stuff envelopes by hand. Fix minor problems, such as equipment jams, and notify repair personnel of major equipment problems. Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter. Examine, evaluate, or process loan applications. Evaluate financial reporting systems, accounting or collection procedures, or investment activities and make recommendations for changes to procedures, operating systems, budgets, or other financial control functions. Certifications Serv Safe Certification ","
    FOOD SERVER
    Professional Summary

    Hardworking professional with a history of exceeding expectations and delivering quantifiable results. Known for boosting company morale by fostering interdepartmental communication.

    Skills

    Cash handling, Professional and friendly, Careful and active listener, Data Entry.

    Education and Training
    May 1982
    McEachern HS City , State High School Diploma : Business

    Business
    Community Service Volunteer, Girl Scouts 2012-2013
    Work Experience
    August 2013
    to
    May 2015
    Company Name City , State Food Server
    • Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed.
    • Clean or sterilize dishes, kitchen utensils, equipment, or facilities.
    • Served over 300 students daily.
    • Load trays with accessories such as eating utensils, napkins, or condiments.
    • Stock service stations with items such as ice, napkins, or straws.
    • Remove trays and stack dishes for return to kitchen after meals are finished.
    • Prepare food items, such as sandwiches, salads
    • Food preparation or serving techniques to ensure that proper procedures are followed.
    August 2007
    to
    May 2011
    Company Name City , State Subsitute Pre K Teacher
    • Order or obtain materials needed for classes.
    • Provide extra assistance to students with special needs, such as non-English- speaking students or those with physical and mental disabilities.
    • Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers.
    • Enforce administration policies and rules governing students.
    • Discuss assigned duties with classroom teachers to coordinate instructional efforts.
    • Instruct and monitor students in the use and care of equipment and materials to prevent injuries and damage.
    • Maintain computers in classrooms and laboratories and assist students with hardware and software use.
    October 1985
    to
    February 1999
    Company Name City , State Loan Processor
    • Encode and cancel checks, using bank machines.
    • Compare previously prepared bank statements with canceled checks and reconcile discrepancies.
    • Match statements with batches of canceled checks by account numbers.
    • Load machines with statements, cancelled checks, or envelopes to prepare statements for distribution to customers or stuff envelopes by hand.
    • Fix minor problems, such as equipment jams, and notify repair personnel of major equipment problems.
    • Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.
    • Examine, evaluate, or process loan applications.
    • Evaluate financial reporting systems, accounting or collection procedures, or investment activities and make recommendations for changes to procedures, operating systems, budgets, or other financial control functions.
    Certifications

    Serv Safe Certification

    ",CHEF 15226699," OPERATIONS TECHNICIAN Summary To obtain and solidify a career-oriented position, learn valuable skills and processes, and contribute the best of my abilities for the goals, objectives, and growth of the organization. Highlights OSHA CERTIFIED (Alliance Safety Council 2014) * Experienced with the following software: Visio, StudioOne, ProTools, Ableton Live, Zbrush, Corel Painter, Alchemy, Adobe Photoshop, Adobe Illustrator, Adobe DreamWeaver, Adobe Premiere / Cool Edit Pro, Excel, Access Database among others. Experience April 2014 to Current Company Name City , State Operations Technician Become familiar with new projects and their respective layouts and strategize the best course of action in advising clients in staging materials and working stations for the highest efficiency. Maintain good working relations with plant personnel by exhibiting a high quality of expertise as expected by each individual plants set of rules in order for a quality representation of the company. Properly training on use of equipment as specified by product manufacturers to ensure efficient equipment life. Ensuring jobs are properly prepared for by identifying inventory needs as well as visually inspection, ensuring equipment testing up to date. Taking personal ownership in tasks and exhibiting pride on completed tasks and ensuring that I am always in a position to learn in order to grow as an asset to the company. July 2011 to November 2014 Company Name City , State Store Manager Maintain an orderly and efficient work environment by delegating tasks to employees based on individual skill sets. Provide a high level of customer relations through product knowledge, product placement efficiency, and superior customer service. Maintain status quo on product supply through daily inventory and bulk ordering. Oversee daily deliveries and enforce mandatory scheduled rotating of products. Hire and train new employees. May 2010 to July 2011 Company Name City , State Certified Quality Assurance Agent Troubleshoot and test parameters of computer games to ensure desired intended design functions throughout in accordance with the intent of the game and title. Data entry using databases, requiring knowledge of Access (query, etc.). Work long, diligent hours as a title approaches the estimated release date. Credited on end game credits on three major game titles (Tiger Woods PGA Tour 2012, EA Sports' MMA, NHL '12. January 2009 to May 2010 Company Name City , State Department Manager Maintain high quality customer service (answering questions, suggesting available options, and providing 'full-serve' service). Complete tasks assigned by management in a timely and thorough manner. Maintain a sanitary, and customer friendly work environment. Ensure proper opening and closing of the department. Work with other employees to meet desired production goals. January 2006 to January 2009 Company Name City , State Industrial Wallpaper Hanger/Painter Quality Wall Covering: [self-employed], Baton Rouge and surrounding area Identify expectations of individual contractors and formulate a design and work strategy to meet the desired goals. Provide detailed measuring and cutting of high-value material to ensure efficient project costs. Maintain quality, highly trained installation of commercial vinyl wall covering in a multitude of variation (intricate patterning, 30+ foot murals, hotels, etc.). Operate industrial machinery such as paste-machines, forklifts, and elevator tower transport. Maintain a healthy work relationships with other tradesmen working in the same area through arranging situation-specific allotted working times for each. This includes experience gained in plant work (in administrative buildings) which required site-specific training for each. Education 2014 Baton Rouge Community College City , State , United States Applied Science Entertainment Technology / Audio Engineering FALL 2013 Internship: PreSonus Audio - Baton Rouge Sales Department, Warehouse Department, Event Planning. Inputting and receiving international and domestic orders through NaVision software. Contact with clientele regarding shipment and billing of orders. Loading, unloading, and installation of equipment at various trade shows. Applied Science Entertainment Technology / Audio Engineering 2014 Central High School City , State , United States General Studies High School Diploma GPA: Recipient of Robert C. Byrd Scholarship. GPA: 3.65 Dean's List Standing) Art A.P. award, Scholarship to Art Institute of Chicago. Skills Adobe DreamWeaver, Adobe Illustrator, Adobe Photoshop, Adobe Premiere, Audio, billing, closing, Cool Edit Pro, Corel, customer relations, customer service, Data entry, databases, Event Planning, forklifts, inspection, inventory, machinery, materials, Access, Access Database, Excel, NaVision, Painter, personnel, ProTools, Quality, receiving, repairing, Safety, Sales, strategy, trade shows, Troubleshooting. ","
    OPERATIONS TECHNICIAN
    Summary
    To obtain and solidify a career-oriented position, learn valuable skills and processes, and contribute the best of my abilities for the goals, objectives, and growth of the organization.
    Highlights
    • OSHA CERTIFIED (Alliance Safety Council 2014) * Experienced with the following software: Visio, StudioOne, ProTools, Ableton Live, Zbrush, Corel Painter, Alchemy, Adobe Photoshop, Adobe Illustrator, Adobe DreamWeaver, Adobe Premiere / Cool Edit Pro, Excel, Access Database among others.
    Experience
    April 2014 to Current
    Company Name City , State Operations Technician
    • Become familiar with new projects and their respective layouts and strategize the best course of action in advising clients in staging materials and working stations for the highest efficiency.
    • Maintain good working relations with plant personnel by exhibiting a high quality of expertise as expected by each individual plants set of rules in order for a quality representation of the company.
    • Properly training on use of equipment as specified by product manufacturers to ensure efficient equipment life.
    • Ensuring jobs are properly prepared for by identifying inventory needs as well as visually inspection, ensuring equipment testing up to date.
    • Taking personal ownership in tasks and exhibiting pride on completed tasks and ensuring that I am always in a position to learn in order to grow as an asset to the company.
    July 2011 to November 2014
    Company Name City , State Store Manager
    • Maintain an orderly and efficient work environment by delegating tasks to employees based on individual skill sets.
    • Provide a high level of customer relations through product knowledge, product placement efficiency, and superior customer service.
    • Maintain status quo on product supply through daily inventory and bulk ordering.
    • Oversee daily deliveries and enforce mandatory scheduled rotating of products.
    • Hire and train new employees.
    May 2010 to July 2011
    Company Name City , State Certified Quality Assurance Agent
    • Troubleshoot and test parameters of computer games to ensure desired intended design functions throughout in accordance with the intent of the game and title.
    • Data entry using databases, requiring knowledge of Access (query, etc.).
    • Work long, diligent hours as a title approaches the estimated release date.
    • Credited on end game credits on three major game titles (Tiger Woods PGA Tour 2012, EA Sports' MMA, NHL '12.
    January 2009 to May 2010
    Company Name City , State Department Manager
    • Maintain high quality customer service (answering questions, suggesting available options, and providing 'full-serve' service).
    • Complete tasks assigned by management in a timely and thorough manner.
    • Maintain a sanitary, and customer friendly work environment.
    • Ensure proper opening and closing of the department.
    • Work with other employees to meet desired production goals.
    January 2006 to January 2009
    Company Name City , State Industrial Wallpaper Hanger/Painter
    • Quality Wall Covering: [self-employed], Baton Rouge and surrounding area Identify expectations of individual contractors and formulate a design and work strategy to meet the desired goals.
    • Provide detailed measuring and cutting of high-value material to ensure efficient project costs.
    • Maintain quality, highly trained installation of commercial vinyl wall covering in a multitude of variation (intricate patterning, 30+ foot murals, hotels, etc.).
    • Operate industrial machinery such as paste-machines, forklifts, and elevator tower transport.
    • Maintain a healthy work relationships with other tradesmen working in the same area through arranging situation-specific allotted working times for each.
    • This includes experience gained in plant work (in administrative buildings) which required site-specific training for each.
    Education
    2014
    Baton Rouge Community College
    City , State , United States     Applied Science Entertainment Technology / Audio Engineering
    FALL 2013 Internship: PreSonus Audio - Baton Rouge Sales Department, Warehouse Department, Event Planning. Inputting and receiving international and domestic orders through NaVision software. Contact with clientele regarding shipment and billing of orders. Loading, unloading, and installation of equipment at various trade shows. Applied Science Entertainment Technology / Audio Engineering
    2014
    Central High School
    City , State , United States     General Studies
    High School Diploma     GPA: Recipient of Robert C. Byrd Scholarship. GPA: 3.65 Dean's List Standing) Art A.P. award, Scholarship to Art Institute of Chicago.
    Skills
    Adobe DreamWeaver, Adobe Illustrator, Adobe Photoshop, Adobe Premiere, Audio, billing, closing, Cool Edit Pro, Corel, customer relations, customer service, Data entry, databases, Event Planning, forklifts, inspection, inventory, machinery, materials, Access, Access Database, Excel, NaVision, Painter, personnel, ProTools, Quality, receiving, repairing, Safety, Sales, strategy, trade shows, Troubleshooting.
    ",DIGITAL-MEDIA 18133495," P DIRECTOR, INFORMATION SYSTEMS PACS ADMINISTRATOR/IS SYSTEMS ANALYST Summary I have developed a solid history of managing multiple projects and employees simultaneously while implementing workable strategies with a constant focus on the future of the company. The combination of my proven success in IT Management, Project Management, PACS development and implementation, with the communication skills developed as a Public Relations Manager creates a rare level of proficiency and problem-solving ability which will complement the success of any company project or department. Highlights COMPUTER SKILLS Windows PC and Server OS platforms through current, MS Office, MS SQL Server 2000-2008, UNIX, Linux, Internet Explorer, Adobe Photoshop, FrontPage, Dreamweaver, Flash, PowerPoint, Photo Finish, PageMaker, WordPerfect, IMAP4, plus many others.. PACS/HIS Related: CPSI - All modules of HIS, ChartLink, ClientWare, EMR - All versions of ImageLink PACS software and server systems (directed development) Non-CPSI - McKesson PACS, E-Film, Philips iSite, Sectra, GE Centricity - Current GE, Philips, Toshiba, Siemens, Konica, Kodak and Fuji radiology modalities (US, CT, CR, MR, etc), AS400, HMS, SpeechQ, MModal DocQRoute, Kronos, HMS LETTERS OF REFERENCE & MATERIAL EXAMPLES AVAILABLE UPON REQUEST Accomplishments As the Director of Information Systems for South Baldwin RMC, I was responsible for leveraging all technology, security and communication resources within the hospital and its 6 outlying properties. This position required coordinating with IS Leadership at our corporate parent, Community Health Systems, and balancing the same with local Administration. Early in my tenure, we were able to develop a new level of communication and cooperation between Nursing, Financial, Administration, Physicians, IS and CHS Corporate. I sat on a number of committees both within the company and the community to maintain the cooperation that allowed us to advance. In addition to successfully developing and mentoring an exceptional IS team of 6 during my two years in this position, we implemented the first three phases of Electronic Medical Record through the hospital and owned physician offices, completed a new data center implementation, conversion to fiber backbone communications and digital phone system, Windows 7 upgrade for over 800 users and total systems upgrades in the clinical departments. This facility was shifted to a higher level within the CHS network of 250 hospitals and awarded numerous national accolades from third-parties due to some of the changes made by my department and team. Experience Director, Information Systems PACS Administrator/IS Systems Analyst City , State Company Name / Aug 2012 to Jul 2014 As the Director of Information Systems for South Baldwin RMC, I was responsible for leveraging all technology, security and communication resources within the hospital and its 6 outlying properties. This position required coordinating with IS Leadership at our corporate parent, Community Health Systems, and balancing the same with local Administration. Early in my tenure, we were able to develop a new level of communication and cooperation between Nursing, Financial, Administration, Physicians, IS and CHS Corporate. I sat on a number of committees both within the company and the community to maintain the cooperation that allowed us to advance. In addition to successfully developing and mentoring an exceptional IS team of 6 during my two years in this position, we implemented the first three phases of Electronic Medical Record through the hospital and owned physician offices, completed a new data center implementation, conversion to fiber backbone communications and digital phone system, Windows 7 upgrade for over 800 users and total systems upgrades in the clinical departments. This facility was shifted to a higher level within the CHS network of 250 hospitals and awarded numerous national accolades from third-parties due to some of the changes made by my department and team. I was brought into South Baldwin Regional Medical Center as the facility's first IS-based PACS Administrator. After initial reorganization of the PACS environment and creation of PACS related support procedures and documentation, my responsibilities quickly expanded to IS projects where I identified productivity improvements that could be made. Some of these projects included: Becoming the 24/7 dedicated technical resource for all Radiology functions, meaningful use implementation coordination, fileserver redesign for more stable and productive use, network and system optimizations where needed to improve efficiency, outlying clinic improvements to encourage ""single-company"" relations, and a number of others where needed. My primary focus has always been providing the necessary tools and support for the constant improvement of patient care. Manager, ImageLink PACS City , State Company Name / Jun 2006 to Jul 2011 My hiring position at CPSI was as a Senior Project Manager in the ITS Special Projects division. After only 3 months in this position, I was recruited into the ImageLink PACS division as an Implementation Project Manager. Before being promoted to Assistant Manager then Manager of this division, my primary responsibilities were system install scheduling, preparation and complete onsite implementation. The three week onsite implementation of the ImageLink system entailed; coordinating server placement and networking with hospital IT, directing the installation of all server and reading hardware, coordination with all modality vendors to establish DICOM communication with the new system, integration with CPSI and other vendor HIS, Radiologist and staff training and conversion of data from the previous Radiology system. A number of these sites requested that we perform the conversion of data without involving the previous vendor. Success in these situations required developing an in-depth familiarity with numerous systems, including: McKesson, GE Centricity, Philips iSite, OrthoView, E-Film and Spectra PACS systems. Because responsibilities included development planning with Programming and travel with Sales to assist in promoting the ImageLink product, I acquired additional familiarity with these competitor systems in order to keep ImageLink current with the needs of our customers and provide my employees with training relevant to their implementations. This broad spectrum of involvement with multiple PACS systems left me knowledgeable on their use, tools and configuration. CPSI of Mobile In September 2006, ImageLink was in use at 27 of CPSI's 950 hospitals nationwide. Of the 101 sites added during my time in ImageLink, I implemented 58, either directly or in an onsite supervisory capacity while retaining ultimate responsibility for all installs and the overall performance of the division and its employees. IT Services/Public Relations Project Manager City , State Company Name / Oct 2003 to Apr 2006 In addition to managing all aspects of the company's information systems, I handled the development and execution of public education and outreach plans and materials, including public meeting organization and facilitation, direct mail, printed collateral, website updates and public relations events. Our primary clients included the City of Tucson, Arizona Department of Transportation, Pima County, Nevada Department of Transportation and the Federal Highway Administration. ICS Director Senior Hardware/Software Support Technician City , State Company Name / May 2002 to Jun 2003 After accepting full authority over all corporate information, communication and security systems, my primary responsibilities included: Employee management, cost control, developing and directing the implementation of all IT related projects, while assuring that my team and I consistently maintained the systems and services that our customers and employees relied on. My efforts in this position resulted in a 60% increase in employee productivity and the development of the first Private Label Auction site, for one of our key clients, creating the first source of income from the ICS Department. Spending in the ICS Department was decreased by more than $100,000. I was hired into this position as the direct assistant to the Vice President over the ICS (Information and Communication Services) Department. My duties included: Project management, documentation of policies and procedures, and reporting on the overall status of the ICS Department. During this year, I built the first comprehensive ICS procedure manual as well as the creation or replacement of all corporate IT and communication related policies. Education High School Diploma Mount Desert Island High School Skills PROJECT MANAGER, ITS, PACS, RADIOLOGY, DICOM, INTEGRATION, INTEGRATOR, MCKESSON, NETWORKING, SALES, SALES TO, SCHEDULING, STAFF TRAINING, TRAINING, WITH SALES, CLIENTS, SECURITY, DIRECT MAIL, PUBLIC RELATIONS, DOCUMENTATION, BACKBONE, DATA CENTER, MENTORING, PHONE SYSTEM, WINDOWS 7, COST CONTROL, INCREASE, SYSTEMS ANALYST, PROJECT MANAGEMENT, ADOBE PHOTOSHOP, AS400, DREAMWEAVER, EMR, EXCELLENT MULTITASKER, FLASH, FRONTPAGE, HMS, INTERNET EXPLORER, KRONOS, LINUX, MS OFFICE, MS SQL SERVER, MS SQL SERVER 2000, PAGEMAKER, PHOTOSHOP, POWERPOINT, PROBLEM-SOLVING, SIEMENS, SIMULTANEOUSLY, SQL, SQL SERVER, SQL SERVER 2000, TECHNOLOGY MANAGEMENT, UNIX, WORDPERFECT ","
    P
    DIRECTOR, INFORMATION SYSTEMS PACS ADMINISTRATOR/IS SYSTEMS ANALYST
    Summary
    I have developed a solid history of managing multiple projects and employees simultaneously while implementing workable strategies with a constant focus on the future of the company. The combination of my proven success in IT Management, Project Management, PACS development and implementation, with the communication skills developed as a Public Relations Manager creates a rare level of proficiency and problem-solving ability which will complement the success of any company project or department.
    Highlights
    • COMPUTER SKILLS
    • Windows PC and Server OS platforms through current, MS Office, MS SQL Server 2000-2008, UNIX, Linux, Internet Explorer, Adobe Photoshop, FrontPage, Dreamweaver, Flash, PowerPoint, Photo Finish, PageMaker, WordPerfect, IMAP4, plus many others..
    • PACS/HIS Related: CPSI - All modules of HIS, ChartLink, ClientWare, EMR - All versions of ImageLink PACS software and server systems (directed development)
    • Non-CPSI - McKesson PACS, E-Film, Philips iSite, Sectra, GE Centricity - Current GE, Philips, Toshiba, Siemens, Konica, Kodak and Fuji radiology modalities (US, CT, CR, MR, etc), AS400, HMS, SpeechQ, MModal DocQRoute, Kronos, HMS
    • LETTERS OF REFERENCE & MATERIAL EXAMPLES AVAILABLE UPON REQUEST
    Accomplishments
    • As the Director of Information Systems for South Baldwin RMC, I was responsible for leveraging all technology, security and communication resources within the hospital and its 6 outlying properties.
    • This position required coordinating with IS Leadership at our corporate parent, Community Health Systems, and balancing the same with local Administration.
    • Early in my tenure, we were able to develop a new level of communication and cooperation between Nursing, Financial, Administration, Physicians, IS and CHS Corporate.
    • I sat on a number of committees both within the company and the community to maintain the cooperation that allowed us to advance.
    • In addition to successfully developing and mentoring an exceptional IS team of 6 during my two years in this position, we implemented the first three phases of Electronic Medical Record through the hospital and owned physician offices, completed a new data center implementation, conversion to fiber backbone communications and digital phone system, Windows 7 upgrade for over 800 users and total systems upgrades in the clinical departments.
    • This facility was shifted to a higher level within the CHS network of 250 hospitals and awarded numerous national accolades from third-parties due to some of the changes made by my department and team.
    Experience
    Director, Information Systems PACS Administrator/IS Systems Analyst
    City , State     Company Name / Aug 2012 to Jul 2014 As the Director of Information Systems for South Baldwin RMC, I was responsible for leveraging all technology, security and communication resources within the hospital and its 6 outlying properties. This position required coordinating with IS Leadership at our corporate parent, Community Health Systems, and balancing the same with local Administration. Early in my tenure, we were able to develop a new level of communication and cooperation between Nursing, Financial, Administration, Physicians, IS and CHS Corporate. I sat on a number of committees both within the company and the community to maintain the cooperation that allowed us to advance. In addition to successfully developing and mentoring an exceptional IS team of 6 during my two years in this position, we implemented the first three phases of Electronic Medical Record through the hospital and owned physician offices, completed a new data center implementation, conversion to fiber backbone communications and digital phone system, Windows 7 upgrade for over 800 users and total systems upgrades in the clinical departments. This facility was shifted to a higher level within the CHS network of 250 hospitals and awarded numerous national accolades from third-parties due to some of the changes made by my department and team. I was brought into South Baldwin Regional Medical Center as the facility's first IS-based PACS Administrator. After initial reorganization of the PACS environment and creation of PACS related support procedures and documentation, my responsibilities quickly expanded to IS projects where I identified productivity improvements that could be made. Some of these projects included: Becoming the 24/7 dedicated technical resource for all Radiology functions, meaningful use implementation coordination, fileserver redesign for more stable and productive use, network and system optimizations where needed to improve efficiency, outlying clinic improvements to encourage ""single-company"" relations, and a number of others where needed. My primary focus has always been providing the necessary tools and support for the constant improvement of patient care.
    Manager, ImageLink PACS
    City , State     Company Name / Jun 2006 to Jul 2011 My hiring position at CPSI was as a Senior Project Manager in the ITS Special Projects division. After only 3 months in this position, I was recruited into the ImageLink PACS division as an Implementation Project Manager. Before being promoted to Assistant Manager then Manager of this division, my primary responsibilities were system install scheduling, preparation and complete onsite implementation. The three week onsite implementation of the ImageLink system entailed; coordinating server placement and networking with hospital IT, directing the installation of all server and reading hardware, coordination with all modality vendors to establish DICOM communication with the new system, integration with CPSI and other vendor HIS, Radiologist and staff training and conversion of data from the previous Radiology system. A number of these sites requested that we perform the conversion of data without involving the previous vendor. Success in these situations required developing an in-depth familiarity with numerous systems, including: McKesson, GE Centricity, Philips iSite, OrthoView, E-Film and Spectra PACS systems. Because responsibilities included development planning with Programming and travel with Sales to assist in promoting the ImageLink product, I acquired additional familiarity with these competitor systems in order to keep ImageLink current with the needs of our customers and provide my employees with training relevant to their implementations. This broad spectrum of involvement with multiple PACS systems left me knowledgeable on their use, tools and configuration. CPSI of Mobile In September 2006, ImageLink was in use at 27 of CPSI's 950 hospitals nationwide. Of the 101 sites added during my time in ImageLink, I implemented 58, either directly or in an onsite supervisory capacity while retaining ultimate responsibility for all installs and the overall performance of the division and its employees.
    IT Services/Public Relations Project Manager
    City , State     Company Name / Oct 2003 to Apr 2006 In addition to managing all aspects of the company's information systems, I handled the development and execution of public education and outreach plans and materials, including public meeting organization and facilitation, direct mail, printed collateral, website updates and public relations events. Our primary clients included the City of Tucson, Arizona Department of Transportation, Pima County, Nevada Department of Transportation and the Federal Highway Administration.
    ICS Director Senior Hardware/Software Support Technician
    City , State     Company Name / May 2002 to Jun 2003 After accepting full authority over all corporate information, communication and security systems, my primary responsibilities included: Employee management, cost control, developing and directing the implementation of all IT related projects, while assuring that my team and I consistently maintained the systems and services that our customers and employees relied on. My efforts in this position resulted in a 60% increase in employee productivity and the development of the first Private Label Auction site, for one of our key clients, creating the first source of income from the ICS Department. Spending in the ICS Department was decreased by more than $100,000. I was hired into this position as the direct assistant to the Vice President over the ICS (Information and Communication Services) Department. My duties included: Project management, documentation of policies and procedures, and reporting on the overall status of the ICS Department. During this year, I built the first comprehensive ICS procedure manual as well as the creation or replacement of all corporate IT and communication related policies.
    Education
    High School Diploma Mount Desert Island High School
    Skills
    PROJECT MANAGER, ITS, PACS, RADIOLOGY, DICOM, INTEGRATION, INTEGRATOR, MCKESSON, NETWORKING, SALES, SALES TO, SCHEDULING, STAFF TRAINING, TRAINING, WITH SALES, CLIENTS, SECURITY, DIRECT MAIL, PUBLIC RELATIONS, DOCUMENTATION, BACKBONE, DATA CENTER, MENTORING, PHONE SYSTEM, WINDOWS 7, COST CONTROL, INCREASE, SYSTEMS ANALYST, PROJECT MANAGEMENT, ADOBE PHOTOSHOP, AS400, DREAMWEAVER, EMR, EXCELLENT MULTITASKER, FLASH, FRONTPAGE, HMS, INTERNET EXPLORER, KRONOS, LINUX, MS OFFICE, MS SQL SERVER, MS SQL SERVER 2000, PAGEMAKER, PHOTOSHOP, POWERPOINT, PROBLEM-SOLVING, SIEMENS, SIMULTANEOUSLY, SQL, SQL SERVER, SQL SERVER 2000, TECHNOLOGY MANAGEMENT, UNIX, WORDPERFECT
    ",PUBLIC-RELATIONS 18301617," INFORMATION TECHNOLOGY MANAGER Summary Successful fifteen years of experience in IT Management and Technical Support. Skilled in installation, configuration, migration and implementation of server platforms. Dedicated IT Manager well-versed in analyzing and mitigating risk and finding cost-effective solutions. Experience in strategic planning, designing and budgeting for new products. Excellent troubleshooting skills in network, servers and software applications. Highlights Leadership and Vision Network InfrastructureHardware and software upgrade planningProject trackingBudgeting and resource management Active Directory, Adobe, Antivirus, Backup Exec, Backup, Budget, business processes, call center, capacity planning, Cisco, computer assembly, Hardware, contracts, DAS, Direct Attached Storage, Database, Dell, Dell Servers, Designing, Desktops, Documentation, Firewall, HP, hiring, information systems, ISO 9000, leadership, Linux, Logistics, Mac, MAC OS,Managing, Access, Microsoft Certified Professional, Microsoft Exchange, Microsoft ExchangeServer, Microsoft Office Professional, office, Microsoft Project, Microsoft Visio Professional, Windows 7, Windows 8, Windows, NAS, Network Attached Storage, Enterprise, Network Printers, Network, Networking, new product development, Operating Systems, PBX, PCI,Phone System, policies, Project Management, quality, quality assurance, quality improvement,QuickBooks Pro, Research, Robotic, safety, Storage Area Network, SAN, scheduling, Servers,Microsoft SQL, Microsoft SQL Server, Symantec, teamwork, technical analysis, phones,Troubleshooting, Visio Professional, vision, WAN, Web Portal Experience Information Technology Manager July 2000 to Current Company Name － City Provide leadership, vision and management to the IT department.Develop Capitol Budget, monitor and approve department expenditures.Manage, monitor and maintain network infrastructure.Manage Phone System, including call center and office phones.Manage all hardware and software configuration, installation and maintenance.Manage IT Staff, scheduling, performance review, training, hiring, termination anddisciplinary action.Maintain (PCI DSS) Payment Card Industry Data Security Standards of information. systems.Research new technologies and calculate future needs to achieve capacity planning.Perform technical analysis to improve business processes to save cost and time.Manage technology documents, maintenance agreements & service contracts. Computer Manufacturing Supervisor September 1998 to September 1999 City Supervised a team of 25 computer assemblers, 3 testers and 6 technicians.Organized computer assembly and testing for daily production.Implemented procedures for safety, performance and policies.Ensured all employees were trained in the process of manufacturing.Monitor software and hardware evaluation to ensure compatibility. Managed Documentation Control for all hardware and software.Provided resolutions to engineering, Logistics and Management.Coordinated daily resolutions of issues through team-effort and effective communication. Quality Assurance Supervisor April 1995 to March 1998 Company Name － City Supervised a team of 15 Computer quality inspectors and 8 software evaluators.Hired, Interviewed and promoted candidates for new positions.Coordinated quality assurance of new product development and proto-types.Monitored software and hardware compatibility and reliability.Managed Documentation Control for all hardware and software.Monitor schedules, training, expenditure and documentation.Interview vendors for devices, parts and components evaluation.Counseled employees to improve morale, productivity and teamwork.Interpreted instructions for the ISO 9000 compliance.Implemented procedures for safety, performance and policies.Maintain effective communication channels for quality improvement.Assessed product viability and planned improvement and modifications. Education Bachelor of Science : Information System , December 2000 University of Phoenix Information System Information System Microsoft Certified Professional, Tech Skills : June 1999 Associate of Science : Computer Technology , June 1993 American River College Computer Technology Accomplishments Guided company to comply with PCI Data Security Standard and got it certifiedMigrated Analog phone system to VOIP, saving over $40k a year in costMigrated 80% of physical servers to Hyper-V to save cost and improve productivity. Skills Active Directory, Adobe, Antivirus, Backup Exec, Backup, Budget, business processes, call center, call center, capacity planning, Cisco, computer assembly, Hardware, contracts, Direct Attached Storage, DAS, Database, Dell, Dell Servers, Designing, Desktops, Documentation, Firewall, HP, hiring, information systems, information systems, ISO 9000, Leadership, Linux, Logistics, Logistics and Management, Mac, MAC OS, Managing, Access, Microsoft Certified Professional, Microsoft Exchange, Microsoft Office Professional, office, Microsoft Project, Microsoft SQL, Microsoft Visio Professional, Windows 7, Windows 8, Windows, Enterprise, NAS, Network Attached Storage, Network Printers, Network, Networking, new product development, Operating Systems, PBX, PCI, Phone System, policies, Project Management, quality, quality assurance, quality improvement, QuickBooks Pro, Research, Robotic, safety, Storage Area Network, SAN, scheduling, Servers, Microsoft SQL Server, Symantec, teamwork, technical analysis, phones, Troubleshooting, upgrade, Visio Professional, vision, Web Portal, WAN ","
    INFORMATION TECHNOLOGY MANAGER
    Summary
    Successful fifteen years of experience in IT Management and Technical Support. Skilled in installation, configuration, migration and implementation of server platforms. Dedicated IT Manager well-versed in analyzing and mitigating risk and finding cost-effective solutions. Experience in strategic planning, designing and budgeting for new products. Excellent troubleshooting skills in network, servers and software applications.
    Highlights
    • Leadership and Vision
    • Network InfrastructureHardware and software upgrade planningProject trackingBudgeting and resource management
    • Active Directory, Adobe, Antivirus, Backup Exec, Backup, Budget, business processes, call
    • center, capacity planning, Cisco, computer assembly, Hardware, contracts, DAS, Direct
    • Attached Storage, Database, Dell, Dell Servers, Designing, Desktops, Documentation, Firewall,
    • HP, hiring, information systems, ISO 9000, leadership, Linux, Logistics, Mac, MAC OS,Managing, Access, Microsoft Certified Professional, Microsoft Exchange, Microsoft ExchangeServer, Microsoft Office Professional, office, Microsoft Project, Microsoft Visio Professional,
    • Windows 7, Windows 8, Windows, NAS, Network Attached Storage, Enterprise, Network
    • Printers, Network, Networking, new product development, Operating Systems, PBX, PCI,Phone System, policies, Project Management, quality, quality assurance, quality improvement,QuickBooks Pro, Research, Robotic, safety, Storage Area Network, SAN, scheduling, Servers,Microsoft SQL, Microsoft SQL Server, Symantec, teamwork, technical analysis, phones,Troubleshooting, Visio Professional, vision, WAN, Web Portal
    Experience
    Information Technology Manager
    July 2000 to Current     Company Name － City
    • Provide leadership, vision and management to the IT department.Develop Capitol Budget, monitor and approve department expenditures.Manage, monitor and maintain network infrastructure.Manage Phone System, including call center and office phones.Manage all hardware and software configuration, installation and maintenance.Manage IT Staff, scheduling, performance review, training, hiring, termination anddisciplinary action.Maintain (PCI DSS) Payment Card Industry Data Security Standards of information.
    • systems.Research new technologies and calculate future needs to achieve capacity planning.Perform technical analysis to improve business processes to save cost and time.Manage technology documents, maintenance agreements & service contracts.
    Computer Manufacturing Supervisor
    September 1998 to September 1999     City
    • Supervised a team of 25 computer assemblers, 3 testers and 6 technicians.Organized computer assembly and testing for daily production.Implemented procedures for safety, performance and policies.Ensured all employees were trained in the process of manufacturing.Monitor software and hardware evaluation to ensure compatibility.
    • Managed Documentation Control for all hardware and software.Provided resolutions to engineering, Logistics and Management.Coordinated daily resolutions of issues through team-effort and effective communication.
    Quality Assurance Supervisor
    April 1995 to March 1998     Company Name － City
    • Supervised a team of 15 Computer quality inspectors and 8 software evaluators.Hired, Interviewed and promoted candidates for new positions.Coordinated quality assurance of new product development and proto-types.Monitored software and hardware compatibility and reliability.Managed Documentation Control for all hardware and software.Monitor schedules, training, expenditure and documentation.Interview vendors for devices, parts and components evaluation.Counseled employees to improve morale, productivity and teamwork.Interpreted instructions for the ISO 9000 compliance.Implemented procedures for safety, performance and policies.Maintain effective communication channels for quality improvement.Assessed product viability and planned improvement and modifications.
    Education
    Bachelor of Science : Information System , December 2000 University of Phoenix Information System
    Information System Microsoft Certified Professional, Tech Skills : June 1999
    Associate of Science : Computer Technology , June 1993 American River College Computer Technology
    Accomplishments
    • Guided company to comply with PCI Data Security Standard and got it certifiedMigrated Analog phone system to VOIP, saving over $40k a year in costMigrated 80% of physical servers to Hyper-V to save cost and improve productivity.
    Skills
    Active Directory, Adobe, Antivirus, Backup Exec, Backup, Budget, business processes, call center, call center, capacity planning, Cisco, computer assembly, Hardware, contracts, Direct Attached Storage, DAS, Database, Dell, Dell Servers, Designing, Desktops, Documentation, Firewall, HP, hiring, information systems, information systems, ISO 9000, Leadership, Linux, Logistics, Logistics and Management, Mac, MAC OS, Managing, Access, Microsoft Certified Professional, Microsoft Exchange, Microsoft Office Professional, office, Microsoft Project, Microsoft SQL, Microsoft Visio Professional, Windows 7, Windows 8, Windows, Enterprise, NAS, Network Attached Storage, Network Printers, Network, Networking, new product development, Operating Systems, PBX, PCI, Phone System, policies, Project Management, quality, quality assurance, quality improvement, QuickBooks Pro, Research, Robotic, safety, Storage Area Network, SAN, scheduling, Servers, Microsoft SQL Server, Symantec, teamwork, technical analysis, phones, Troubleshooting, upgrade, Visio Professional, vision, Web Portal, WAN
    ",INFORMATION-TECHNOLOGY 13518263," INTERIOR DESIGNER Summary Successful Design Consultant with over 26 years of experience. Who manages large-scale interior and exterior projects from low to high-end residential homes. Capable Interior Designer equipped with a can-do attitude who leverages the valuable design insight gained from past creations. Enthusiastic and confident demeanor enables customers to feel at ease with the design process. Exhibits sophisticated taste and a unique design style. Highlights Concept development Space planning Color and material application Strong leader Product specifications Interior architectural detailing Proficient with furniture systems Accomplishments Successful Interior Design Consultant for 27 years. Managed and supervised large-scale remodeling of. interior and exterior projects. Including average to high-end residential homes and historical homes . Experience 07/2007 to Current Interior Designer Company Name - City , State Worked with Dr Vettese for over 18 years. I have done over 9 homes in the US and Mexico. Produced content for material boards and specification binders for presentation and construction.Successfully assisted clients in choosing furnishings that were consistent with their preferences and budget.Developed interior design concepts and prepared interior systems and finishes.Reviewed project costs, budgets and adherence to schedules.Visited home sites when necessary to assess and fulfill customer needs.Ensured that the project vision and design intent were reflected. 08/2012 Company Name - City , State Maintained accurate specifications for each project.Ensured that the project vision and design intent were reflected.Visited home sites when necessary to assess and fulfill customer needs. 01/2012 to 07/2013 International Representative Company Name - City , State Introduced sustainable homes to third world countries. Trained in off-the- grid home construction. Created professional presentations to creatively communicate design intent and direction. Education 1987 Associate of Arts : Arts Roosevelt University - City , State , USA Arts 1985 High School Diploma : General Education Calvin Coolidge High School - City , State , USA Skills Budgets, color, content, clients, direction. Graphic, interior design, presentations, space planning, specification, and vision. ","
    INTERIOR DESIGNER
    Summary

    Successful Design Consultant with over 26 years of experience. Who manages large-scale interior and exterior projects from low to high-end residential homes. Capable Interior Designer equipped with a can-do attitude who leverages the valuable design insight gained from past creations. Enthusiastic and confident demeanor enables customers to feel at ease with the design process. Exhibits sophisticated taste and a unique design style.

    Highlights

    Concept development

    Space planning

    Color and material application

    Strong leader
    • Product specifications
    • Interior architectural detailing
    • Proficient with furniture systems
    Accomplishments
    • Successful Interior Design Consultant for 27 years.
    • Managed and supervised large-scale remodeling of.
    • interior and exterior projects.
    • Including average to high-end residential homes and historical homes .
    Experience
    07/2007 to Current
    Interior Designer Company Name - City , State
    • Worked with Dr Vettese for over 18 years.
    • I have done over 9 homes in the US and Mexico.
    • Produced content for material boards and specification binders for presentation and construction.Successfully assisted clients in choosing furnishings that were consistent with their preferences and budget.Developed interior design concepts and prepared interior systems and finishes.Reviewed project costs, budgets and adherence to schedules.Visited home sites when necessary to assess and fulfill customer needs.Ensured that the project vision and design intent were reflected.
    08/2012
    Company Name - City , State
    • Maintained accurate specifications for each project.Ensured that the project vision and design intent were reflected.Visited home sites when necessary to assess and fulfill customer needs.
    01/2012 to 07/2013
    International Representative Company Name - City , State
    • Introduced sustainable homes to third world countries.
    • Trained in off-the- grid home construction.
    • Created professional presentations to creatively communicate design intent and direction.
    Education
    1987
    Associate of Arts : Arts Roosevelt University - City , State , USA Arts
    1985
    High School Diploma : General Education Calvin Coolidge High School - City , State , USA
    Skills

    Budgets, color, content, clients, direction. Graphic, interior design, presentations, space planning, specification, and vision.

    ",DESIGNER 17392859," DIRECTOR OF FINANCE Professional Summary Seeking a position in financial/general accounting. Highly meticulous and reliable Finance Director with an outstanding client service record. Adept multitasker able to handle a number of cash management projects with professionalism and accuracy. Strong research skills in optimizing current and efficient cash management team operation. Experience Director of Finance May 2016 to Current Company Name － City , State Manages the day to day accounting department, including hands on monthly close, commission reports, financial statements. Manages financial tasks, budgeting and overall accounting of the company. Develop and implement short and long-term financial strategies and tactics in alignment with the company's business plan and strategic initiatives. Develop and monitor policies and procedures within generally accepted accounting principles and corporate guidelines to ensure sufficient cash flow, reduced operating cost, and increased revenues. Forecast, monitor performance and prepare analytical information and management reports to enable effective decision making by the CEO. Manage and develop clear and precise financial records, analyze financial statement while ensuring the integrity of all financials, and maintain internal control. Manages monthly and yearly closing responsibilities including system closing, journal entry preparation and inventory reconciliation. Prepare and review all documentation required to meet reporting deadlines. Provide financial reports and analysis to Executive Staff. Serve as primary liaison to outside CPA firm for assurance and income tax preparation services. Sr. Operations Analyst-Fund Accounting September 2015 to April 2016 Company Name － City , State Process funds' trade activity and communicate with the funds' investment manager on a daily basis. Prepares and review position and cash reconciliations between investment manager and custodians utilizing internal and third party custody platforms. Resolve cash and position reconciling items on a timely basis. Evaluate confirms and trades for settlements. Prepares Cash and Portfolio Reconciliations for equities and fixed income. Performs daily and monthly analysis and quarterly reporting for institutional investors. Communicates daily with custodians and prime brokers to resolve trading, operational and accounting issues. Prepares financial statement for the funds and participate in other Ad Hoc projects as needed. Financial Analyst-General Accounting October 2013 to September 2015 Company Name － City , State Prepares month-end, quarter-end, year-end account analysis and reconciliation, including reconciliation of bank statements to the finance ledger. Prepares financial reports by utilizing accounting and support systems within the scope of established controls and procedures to research and prove account balances. Maintains and reconciles general ledger, subsidiary ledger and DDA accounts. Performs a variety of routine accounting functions in accordance with United States Generally Accepted Accounting Principles and Sarbanes Oxley Act. Prepares financial statement reconciliation report, by analyzing general ledger activity and propose appropriate adjusting entries. Assists with audits by providing supporting records and documentation. Prepares, reviews and verifies the accuracy of journal entries and accounting classifications assigned to various records. Reconciles intercompany and all balance sheet accounts on a monthly basis and report on variances. Assists in the documentation of processes and establishment of internal controls. I do evaluate the effectiveness and efficiency of business processes, procedures and accounting assumptions on an ongoing basis. Leads and participate in various finance ad hoc projects as needed (SAP/eLedger transition).​ Tax Analyst June 2011 to August 2011 Company Name － City , State Trained in preparation of Federal tax provisions and related financial statements disclosures. Trained in preparation of Federal excise tax calculations. Experienced in reconciliation of detailed realized gain/loss reports. Experienced in PFIC mark to market adjustment computation using Passive Foreign Investment Company(PFIC) identification procedures. Team Lead- Sr. Research/Financial Analyst June 2007 to September 2012 Company Name － City , State Helped clients understand their historical transaction statements. Analyzed and explained transactional transcripts, i.e.general ledger to financial advisors to assist their clients. Researched cost basis for shareholders and CPAs to help in preparation of tax returns. Processed corrections, adjustments or complex transactions for clients, i.e.monetary adjustments, non-monetary, account maintenance, and monetary distributions. Researched retirement accounts for shareholders to enable them make contributory/distributor decisions. Recorded and managed data within appropriate timelines. Gathered, analyzed, and presented data to resolve client escalation issues. Worked closely with the legal department to resolve legal issues; such as investment fraud and subpoenas. Assisted department manager with implementation of quality control procedures. Communicated with clients to resolve any problems on a regular basis. Investor Services Specialist October 2001 to June 2007 Company Name － City , State Reviewed market quotes for acceptable fluctuation, reasonableness and accuracy. Responsible for quality control of financial transactions. Performed data entry to generate shareholder reports. Regularly communicated with clients to assist them with their retirement accounts. Assisted in quality control processes which include: monitoring status of reconciling and fee bill processing, assuring written policies and procedures are consistently applied and identifying areas where additional training is needed. Utilized a variety of databases and applications to complete shareholders request. Results oriented and hands on skill in research and analysis, business operations and customer/client support. Education MBA : Accounting , 2011 Johnson & Wales University － City , State Accounting Bachelor of Science : Accounting , 2009 Johnson & Wales University － City , State Accounting Skills Accurate, Bloomberg, DTCC, PACE, Asset Arena, Essbase, Great Plains, Hyperion, ELedger/SAP, Access, Excel, Word, PowerPoint, Oracle, QuickBooks, fiscal budgeting knowledge and financial reporting. ","
    DIRECTOR OF FINANCE
    Professional Summary
    Seeking a position in financial/general accounting. Highly meticulous and reliable Finance Director with an outstanding client service record. Adept multitasker able to handle a number of cash management projects with professionalism and accuracy. Strong research skills in optimizing current and efficient cash management team operation.
    Experience
    Director of Finance
    May 2016 to Current     Company Name － City , State
    • Manages the day to day accounting department, including hands on monthly close, commission reports, financial statements.
    • Manages financial tasks, budgeting and overall accounting of the company.
    • Develop and implement short and long-term financial strategies and tactics in alignment with the company's business plan and strategic initiatives.
    • Develop and monitor policies and procedures within generally accepted accounting principles and corporate guidelines to ensure sufficient cash flow, reduced operating cost, and increased revenues.
    • Forecast, monitor performance and prepare analytical information and management reports to enable effective decision making by the CEO.
    • Manage and develop clear and precise financial records, analyze financial statement while ensuring the integrity of all financials, and maintain internal control.
    • Manages monthly and yearly closing responsibilities including system closing, journal entry preparation and inventory reconciliation.
    • Prepare and review all documentation required to meet reporting deadlines.
    • Provide financial reports and analysis to Executive Staff.
    • Serve as primary liaison to outside CPA firm for assurance and income tax preparation services.
    Sr. Operations Analyst-Fund Accounting
    September 2015 to April 2016     Company Name － City , State
    • Process funds' trade activity and communicate with the funds' investment manager on a daily basis.
    • Prepares and review position and cash reconciliations between investment manager and custodians utilizing internal and third party custody platforms.
    • Resolve cash and position reconciling items on a timely basis.
    • Evaluate confirms and trades for settlements.
    • Prepares Cash and Portfolio Reconciliations for equities and fixed income.
    • Performs daily and monthly analysis and quarterly reporting for institutional investors.
    • Communicates daily with custodians and prime brokers to resolve trading, operational and accounting issues.
    • Prepares financial statement for the funds and participate in other Ad Hoc projects as needed.
    Financial Analyst-General Accounting
    October 2013 to September 2015     Company Name － City , State
    • Prepares month-end, quarter-end, year-end account analysis and reconciliation, including reconciliation of bank statements to the finance ledger.
    • Prepares financial reports by utilizing accounting and support systems within the scope of established controls and procedures to research and prove account balances.
    • Maintains and reconciles general ledger, subsidiary ledger and DDA accounts.
    • Performs a variety of routine accounting functions in accordance with United States Generally Accepted Accounting Principles and Sarbanes Oxley Act.
    • Prepares financial statement reconciliation report, by analyzing general ledger activity and propose appropriate adjusting entries.
    • Assists with audits by providing supporting records and documentation.
    • Prepares, reviews and verifies the accuracy of journal entries and accounting classifications assigned to various records.
    • Reconciles intercompany and all balance sheet accounts on a monthly basis and report on variances.
    • Assists in the documentation of processes and establishment of internal controls.
    • I do evaluate the effectiveness and efficiency of business processes, procedures and accounting assumptions on an ongoing basis.
    • Leads and participate in various finance ad hoc projects as needed (SAP/eLedger transition).​
    Tax Analyst
    June 2011 to August 2011     Company Name － City , State
    • Trained in preparation of Federal tax provisions and related financial statements disclosures.
    • Trained in preparation of Federal excise tax calculations.
    • Experienced in reconciliation of detailed realized gain/loss reports.
    • Experienced in PFIC mark to market adjustment computation using Passive Foreign Investment Company(PFIC) identification procedures.
    Team Lead- Sr. Research/Financial Analyst
    June 2007 to September 2012     Company Name － City , State
    • Helped clients understand their historical transaction statements.
    • Analyzed and explained transactional transcripts, i.e.general ledger to financial advisors to assist their clients.
    • Researched cost basis for shareholders and CPAs to help in preparation of tax returns.
    • Processed corrections, adjustments or complex transactions for clients, i.e.monetary adjustments, non-monetary, account maintenance, and monetary distributions.
    • Researched retirement accounts for shareholders to enable them make contributory/distributor decisions.
    • Recorded and managed data within appropriate timelines.
    • Gathered, analyzed, and presented data to resolve client escalation issues.
    • Worked closely with the legal department to resolve legal issues; such as investment fraud and subpoenas.
    • Assisted department manager with implementation of quality control procedures.
    • Communicated with clients to resolve any problems on a regular basis.
    Investor Services Specialist
    October 2001 to June 2007     Company Name － City , State
    • Reviewed market quotes for acceptable fluctuation, reasonableness and accuracy.
    • Responsible for quality control of financial transactions.
    • Performed data entry to generate shareholder reports.
    • Regularly communicated with clients to assist them with their retirement accounts.
    • Assisted in quality control processes which include: monitoring status of reconciling and fee bill processing, assuring written policies and procedures are consistently applied and identifying areas where additional training is needed.
    • Utilized a variety of databases and applications to complete shareholders request.
    • Results oriented and hands on skill in research and analysis, business operations and customer/client support.
    Education
    MBA : Accounting , 2011 Johnson & Wales University － City , State

    Accounting
    Bachelor of Science : Accounting , 2009 Johnson & Wales University － City , State Accounting
    Skills

    Accurate, Bloomberg, DTCC, PACE, Asset Arena, Essbase, Great Plains, Hyperion, ELedger/SAP, Access, Excel, Word, PowerPoint, Oracle, QuickBooks, fiscal budgeting knowledge and financial reporting.

    ",FINANCE 29928796," SALES ASSOCIATE Summary Accountable Retail Sales Associate demonstrating a high level of ownership and initiative. Possessing 2 years small management experience. Quick and effective at decision making, while maintaining excellent customer service throughout the sales process in any given enviornment. Highlights 6 years Customer Service Experience  Intermediate Microsoft Office (Word, Excel, etc.)  Outstanding communicational and operational skills  Proven ability to multi-task  Ambitious, Positive, Enthusiastic Punctual and Reliable Accomplishments Fulfilled all supervisory duties when / if Store Manager was unable to make it into our store, whilst training a new employee at our store location for 6 months. Lead sales by example when employees quit or called off, earning myself the sales lead position likewise as attaining the ability to open and closer the store with proven responsibility and punctuality. Work Experience Sales Associate , 06/2013 to 03/2014 Company Name － City , State Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining in depth product knowledge and all other aspects of customer service. Completing daily sales goals and completing corporate set tasks to provide store with better overall numbers  Concurring sales floor readiness each day by using 7 steps and techniques with each customer  Completing operational floor tasks in timely fashion such as changing out marked down items and popular clothing wear. Senior Sales Associate , 02/2014 to 06/2014 Company Name － City , State Worked as a team leader to provide the highest level of service to customers while teaching a team of 6-10 associates better steps and techniques to acquire our sales Created strategies to develop and expand existing customer sales, which resulted in a 45% increase in monthly sales. Verified that all merchandising standards were maintained on a daily basis. . Retail Sales Representative/Sales Lead , 10/2014 to 04/2016 Company Name Complete monthly sales goals, alongside working with every customer to ensure that both the company and the customer benefit greatly from each time they step into a T - Mobile store Maintain product knowledge and maintain sales numbers to reach and hit every goal required by company Provide excellent customer service to each and every customer every time they step foot into a T - Mobile retail store. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Server , 05/2016 to Current Company Name － City , State Maintain self set and supervisory set sales goals whilst providing the utmost and highest of service to each guest  Provide food and beverage suggestions to guest when ordering through pertinent product knowledge and while making personal recommendations. Engage in conversation with guests providing a very loving atmosphere for their dinner and or lunch Education June 2013 Downers Grove North High School 3.1 Some college Skills Attentive to small details Very calm under pressure but not to leisured to resolve the problem Positive influence  Dependable ","
    SALES ASSOCIATE
    Summary
    Accountable Retail Sales Associate demonstrating a high level of ownership and initiative. Possessing 2 years small management experience. Quick and effective at decision making, while maintaining excellent customer service throughout the sales process in any given enviornment.
    Highlights
    • 6 years Customer Service Experience
    •  Intermediate Microsoft Office (Word, Excel, etc.)
    •  Outstanding communicational and operational skills
    •  Proven ability to multi-task
    •  Ambitious, Positive, Enthusiastic
    • Punctual and Reliable

    Accomplishments
    Fulfilled all supervisory duties when / if Store Manager was unable to make it into our store, whilst training a new employee at our store location for 6 months.
    Lead sales by example when employees quit or called off, earning myself the sales lead position likewise as attaining the ability to open and closer the store with proven responsibility and punctuality.
    Work Experience
    Sales Associate , 06/2013 to 03/2014 Company Name － City , State
    • Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining in depth product knowledge and all other aspects of customer service.
    • Completing daily sales goals and completing corporate set tasks to provide store with better overall numbers
    •  Concurring sales floor readiness each day by using 7 steps and techniques with each customer
    •  Completing operational floor tasks in timely fashion such as changing out marked down items and popular clothing wear.
    Senior Sales Associate , 02/2014 to 06/2014 Company Name － City , State
    • Worked as a team leader to provide the highest level of service to customers while teaching a team of 6-10 associates better steps and techniques to acquire our sales
    • Created strategies to develop and expand existing customer sales, which resulted in a 45% increase in monthly sales.
    • Verified that all merchandising standards were maintained on a daily basis. .
    Retail Sales Representative/Sales Lead , 10/2014 to 04/2016 Company Name
    • Complete monthly sales goals, alongside working with every customer to ensure that both the company and the customer benefit greatly from each time they step into a T - Mobile store
    • Maintain product knowledge and maintain sales numbers to reach and hit every goal required by company
    • Provide excellent customer service to each and every customer every time they step foot into a T - Mobile retail store.
    • Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
    Server , 05/2016 to Current Company Name － City , State
    • Maintain self set and supervisory set sales goals whilst providing the utmost and highest of service to each guest 
    • Provide food and beverage suggestions to guest when ordering through pertinent product knowledge and while making personal recommendations.
    • Engage in conversation with guests providing a very loving atmosphere for their dinner and or lunch
    Education
    June 2013 Downers Grove North High School 3.1 Some college
    Skills
    • Attentive to small details
    • Very calm under pressure but not to leisured to resolve the problem
    • Positive influence 
    • Dependable
    ",SALES 18460045," FREELANCE GRAPHIC DESIGNER Highlights Summary: Marketing and design professional with nearly eight years experience supporting effective development and implementation of company marketing plan and goals. Areas of expertise include: Development of brand identity Layout and copy of promotional materials Copy, editing and proofreading Execution and design of promotional campaigns Print production preparation Computers: Experienced and trained in CS5: Adobe Photoshop, Illustrator, In Design, and Acrobat. Also trained in Microsoft Windows, Word, Excel, Dreamweaver, and Quark. Experience Freelance Graphic Designer , 01/2011 to Current Company Name Magazine Layout Design. Brochure Design. Web Design. Web Maintenance. Owner , 01/2004 to Current Company Name Creative design and layout of wedding invitations. Preparation of art files and print specifications for various clients. Creative design of marketing materials for various clients. Website maintenance for various clients. E-mail marketing. Accounts Receivable Manager , 01/1998 to 01/2001 Company Name Responsible for collections of all accounts. Maintained daily cash balance. Event Coordinator , 01/2004 to 01/2010 Creative design and layout of event posters, fliers and banners. Coordinator of five major community events. Personal Information Ability to work hard and accomplish duties without direct supervision. Additional Information Self motivated & disciplined: Ability to work hard and accomplish duties without direct supervision. Skills Acrobat, Dreamweaver, Adobe Photoshop, art, balance, banners, brand identity, Brochure Design, Creative design, clients, editing, E-mail, Illustrator, Layout Design, Layout, marketing plan, marketing, marketing materials, Excel, Microsoft Windows, Word, posters, Print production, promotional materials, proofreading, Quark, Web Design, Website ","
    FREELANCE GRAPHIC DESIGNER
    Highlights
    • Summary: Marketing and design professional with nearly eight years experience supporting effective development and implementation of company marketing plan and goals. Areas of expertise include:
    • Development of brand identity
    • Layout and copy of promotional materials
    • Copy, editing and proofreading
    • Execution and design of promotional campaigns
    • Print production preparation
    • Computers: Experienced and trained in CS5: Adobe Photoshop, Illustrator, In Design, and Acrobat. Also trained in Microsoft Windows, Word, Excel, Dreamweaver, and Quark.
    Experience
    Freelance Graphic Designer , 01/2011 to Current Company Name
    • Magazine Layout Design.
    • Brochure Design.
    • Web Design.
    • Web Maintenance.
    Owner , 01/2004 to Current Company Name
    • Creative design and layout of wedding invitations.
    • Preparation of art files and print specifications for various clients.
    • Creative design of marketing materials for various clients.
    • Website maintenance for various clients.
    • E-mail marketing.
    Accounts Receivable Manager , 01/1998 to 01/2001 Company Name
    • Responsible for collections of all accounts.
    • Maintained daily cash balance.
    Event Coordinator , 01/2004 to 01/2010
    • Creative design and layout of event posters, fliers and banners.
    • Coordinator of five major community events.
    Personal Information
    Ability to work hard and accomplish duties without direct supervision.
    Additional Information
    • Self motivated & disciplined: Ability to work hard and accomplish duties without direct supervision.
    Skills
    Acrobat, Dreamweaver, Adobe Photoshop, art, balance, banners, brand identity, Brochure Design, Creative design, clients, editing, E-mail, Illustrator, Layout Design, Layout, marketing plan, marketing, marketing materials, Excel, Microsoft Windows, Word, posters, Print production, promotional materials, proofreading, Quark, Web Design, Website
    ",DESIGNER 27798860," ENGINEERING TEACHER Professional Summary To obtain a challenging position in the field of Engineering and to work within a team environment, where I can contribute my skills and experience to a client focused, dynamic organization. Core Qualifications Proficiency in AutoCAD Computer proficient Microsoft Office Autodesk Civil 3D GIS Construction cost estimating HVAC Design Autodesk Inventor Pro Autodesk Revit Experience Engineering Teacher 09/2014 to Current Company Name City , State Update lesson plans each semester to stay relevant in the field of engineering and technology. Utilize variety of teaching styles, such as group discussions, lectures and simulations to maximize student interest, participation, and comprehension. Integrate creative learning strategies for students who are learning engineering design project presentations. Provide students with hands-on CAD software activities and an overall concept of engineering and technology. Assist in two robotic clubs for students who wish to excel in science, technology, engineering, and mathematics projects. Attend a variety of ongoing professional development workshops centered on learning goals. Sponsor in multiple seminar field trips for students who are interested in pursuing an engineering career path. Civil CAD Supervisor 10/2013 to 09/2014 Company Name City , State Provided hands on software training for each CAD drafter to utilize the latest version of Autodesk Civil 3D. Supervised the CAD drafting department with design projects to ensure quality control and manage production. Coordinated with professional engineers, surveyors, inspectors, consultants and construction managers concerning active projects. Ensured all assign work to be completed in a timely manner and attended project management meetings to focus proactively on the scope or work for each project. Adjunct Instructor 08/2013 to Current Company Name City , State Teach students the basic understanding of blueprint reading and sketching for welding and machining math. Develop and implement an effective unit lesson plans. Provide weekly grade reports for each student to encourage them to achieve in their course study. Utilize successful learning strategies that promote student engagement. Fostered a classroom environment conducive to their learning ability and promoting excellent student/teacher interaction. Program Chair 10/2010 to 10/2012 Company Name City , State Served as a subject matter expert for students, instructional staff and advisory committees regarding academic curriculum and technical information. Notified the Dean concerning student engagement and retention issues. Assisted the Dean in determining classroom equipments for capital budgeting. Analysis student course planning reviews and class schedules for each faculty member. Developed and implemented student retention strategies. Oversaw training and supervision for faculty performance. Involved with the hiring process for screened and interviewed new candidates. Participated in professional advisory committee meetings. Motivated students to actively participate in all aspects of educational process. Maintained teaching assignments as scheduled. Setup and maintained grade book throughout each course. Provided weekly feedback to students with grade reports and attendance reports. Documented the high risk student with advisories and recorded in the school's academic database. Civil Project Engineer 05/2005 to 09/2010 Company Name City , State Planned and scheduled subdivision plats with the city and county planning and zoning commission meetings for approval and city pre-construction meetings for construction approval. Coordinated projects with external clients, architects, surveyors, and public agencies. Performed field evaluations with contractors and city inspectors to review construction for compliance with design intent. Prepared feasibility studies, engineering cost estimates, bid proposals, drainage reports, engineering reports, construction documents, specifications, cut sheets, public utility permits, plats, As-Builts, addendums, submittals, and analyzed geotechnical reports for civil engineering and subdivision projects. Mentored proactively with the CAD group to execute construction documents for imperative deadlines, contractor's (RFI) Request for Information for project verification, trained the group to design pump lift stations, grade roadways, parking lots, soil erosion and sediment control designs, plan and profiles for sewer and storm lines, subdivision plats, land surveys, with the use of AutoCAD Land desktop. Coached and trained the group to become team players, to work positively under pressure by prioritizing and managing multiple projects simultaneously, and encouraged them to handle cold calls and follow ups effectively to display good communication skills. Coached CAD operators to quickly check their drawing proposed layout for proper dimensions, scheduling, labeling, and spelled check prior to final review and engineer construction document approval, assisted them in troubleshooting their CAD errors, user (pc) personal computers, pc system networking and to install AutoCAD relative software programs. Supported field verification of photographic illustrations to CAD operators from scope phase to construction phase and final walk-thru phase. Provided an energetic atmosphere towards CAD operators minister them to have a positive attitude towards other clients and to interact with their co-workers on wide range of projects. Civil CAD Designer 03/2003 to 05/2005 Company Name City , State Supervised CAD team to design civil plan and profiles, subdivisions, plats, survey roadway grading, storm drain, and sanitary sewer improvements with the use of AutoCAD Land desktop. Provided pipe works and terrain surface, contour, and volume calculation for project engineers. Exported / imported survey GPS collection data for construction stakeout and topographic layouts. Supervised CAD team by teaching them to use good drafting standards and techniques, over saw their construction documents and assisted them in developing and maintaining a CAD detail library for a fast growing small business. Introduced AutoLisp programming to enhance their AutoCAD skills. Trained entry level CAD technicians to utilize the latest Land Desktop AutoCAD software and focused on their techniques of strength and weakness. Mechanical HVAC Engineer 08/2000 to 05/2001 Company Name City , State Coordinated with multi-disciplinary design teams in project development meetings and assisted on-site field evaluation to verify specification with project construction. Prepared heating and cooling load calculations for mechanical HVAC systems with Trace 700 or Carrier software in sectors such as residential, commercial, semiconductor facilities, and pharmaceutical facilities buildings according to ASHRAE standards for Indoor Air Quality. Designed mechanical and plumbing plans, and lift stations as per to specifications and codes in respect to the designed criteria for turn key projects with AutoCAD or Microstation. Attended Trane and Carrier HVAC seminars for product knowledge in-depth training. Lead and developed the CAD design team to undertake all work and to support projects, to assist project engineers by meeting their deadlines and mentoring them to always check their work. Co-op Mechanical Engineer 01/1997 to 12/2000 Company Name City , State Calculated mechanical HVAC heat loss and heat gain with the use of Elite HVAC software, sized supply and return duct layouts, diffusers, and designed plumbing risers. Drafted and designed the mechanical electrical and plumbing plans with AutoCAD. Drafted and designed electrical lighting layouts. Sized the domestic water and condensate lines to adhere plumbing codes. Scheduled roof top and make-up air units according to the specifications. Collaborated with electrical engineers for building design impact and discrepancies. Architectural Draftsman 01/1992 to 12/1997 Company Name City , State Drafted and designed architectural plans and prepared project specifications. Designed elevation views, wall section details, building section details, schedules, and typical drawing details. Prepared shop drawings. Review plans to comply with ADA and building code. Attended clients meetings for scope of work. Drafted and designed structural and civil construction plans. Coordinated with MEP engineers, civil engineers, and structural engineers. Field measured and inspected site work during construction phase and revised architectural plans as needed. Education Master of Education : Leadership 01/2014 Northcentral University City , State Leadership Bachelor of Science : Mechanical Engineering 05/2000 The University of Texas City , State Mechanical Engineering Associate of Applied Science : Drafting and Design Technology 06/1992 Texas State Technical College City , State Drafting and Design Technology High School Diploma 05/1988 Edinburg High School Independent School District Professional Affiliations Over 9 years of CAD management and 6 years project management experience. Recognizing the goals and priorities to exceed client expectation. Achievement oriented - continually setting high goals and striving toward excellence. Able to effectively communicate within different levels in the internal organization and converse with external professionals. Ability to organize and manage multiple projects with other disciplines. Great technical background and an outstanding analytical problem solver. Generate practical solutions, careful planning with proper contingencies for cost estimating. Achieved an American Society Plumbing Engineers certification. Over 10 years of civil, architectural, and mechanical electrical plumbing drafting and design experiences proficiently with AutoCAD. Work History Company Name Skills Operating systems: Windows 7/XP/2000, Android, and MS-DOS *Software: Autodesk Civil 3D, Autodesk AutoCAD, Autodesk Inventor Professional, Pro/E, Solidworks, GIS Analyst, Lidar data, Autodesk Revit Architectural, Microstation, MathCAD, CAD/CAM, Fortran, Microsoft Office (Word, Excel, Outlook, Power point, Access, Publisher, and FrontPage), I-DEAS, Elite HVAC, Trace 700, Carrier, NC Programming, Adobe (Acrobat, Flash, and Photoshop), Internet Explorer, Firefox, and HTML, CSS, Wordpress. ","
    ENGINEERING TEACHER
    Professional Summary
    To obtain a challenging position in the field of Engineering and to work within a team environment, where I can contribute my skills and experience to a client focused, dynamic organization.
    Core Qualifications
    • Proficiency in AutoCAD
    • Computer proficient
    • Microsoft Office
    • Autodesk Civil 3D
    • GIS
    • Construction cost estimating
    • HVAC Design
    • Autodesk Inventor Pro
    • Autodesk Revit

    Experience
    Engineering Teacher 09/2014 to Current Company Name City , State
    • Update lesson plans each semester to stay relevant in the field of engineering and technology.
    • Utilize variety of teaching styles, such as group discussions, lectures and simulations to maximize student interest, participation, and comprehension.
    • Integrate creative learning strategies for students who are learning engineering design project presentations.
    • Provide students with hands-on CAD software activities and an overall concept of engineering and technology.
    • Assist in two robotic clubs for students who wish to excel in science, technology, engineering, and mathematics projects.
    • Attend a variety of ongoing professional development workshops centered on learning goals.
    • Sponsor in multiple seminar field trips for students who are interested in pursuing an engineering career path.
    Civil CAD Supervisor 10/2013 to 09/2014 Company Name City , State
    • Provided hands on software training for each CAD drafter to utilize the latest version of Autodesk Civil 3D.
    • Supervised the CAD drafting department with design projects to ensure quality control and manage production.
    • Coordinated with professional engineers, surveyors, inspectors, consultants and construction managers concerning active projects.
    • Ensured all assign work to be completed in a timely manner and attended project management meetings to focus proactively on the scope or work for each project.
    Adjunct Instructor 08/2013 to Current Company Name City , State
    • Teach students the basic understanding of blueprint reading and sketching for welding and machining math.
    • Develop and implement an effective unit lesson plans.
    • Provide weekly grade reports for each student to encourage them to achieve in their course study.
    • Utilize successful learning strategies that promote student engagement.
    • Fostered a classroom environment conducive to their learning ability and promoting excellent student/teacher interaction.
    Program Chair 10/2010 to 10/2012 Company Name City , State
    • Served as a subject matter expert for students, instructional staff and advisory committees regarding academic curriculum and technical information.
    • Notified the Dean concerning student engagement and retention issues.
    • Assisted the Dean in determining classroom equipments for capital budgeting.
    • Analysis student course planning reviews and class schedules for each faculty member.
    • Developed and implemented student retention strategies.
    • Oversaw training and supervision for faculty performance.
    • Involved with the hiring process for screened and interviewed new candidates.
    • Participated in professional advisory committee meetings.
    • Motivated students to actively participate in all aspects of educational process.
    • Maintained teaching assignments as scheduled.
    • Setup and maintained grade book throughout each course.
    • Provided weekly feedback to students with grade reports and attendance reports.
    • Documented the high risk student with advisories and recorded in the school's academic database.
    Civil Project Engineer 05/2005 to 09/2010 Company Name City , State
    • Planned and scheduled subdivision plats with the city and county planning and zoning commission meetings for approval and city pre-construction meetings for construction approval.
    • Coordinated projects with external clients, architects, surveyors, and public agencies.
    • Performed field evaluations with contractors and city inspectors to review construction for compliance with design intent.
    • Prepared feasibility studies, engineering cost estimates, bid proposals, drainage reports, engineering reports, construction documents, specifications, cut sheets, public utility permits, plats, As-Builts, addendums, submittals, and analyzed geotechnical reports for civil engineering and subdivision projects.
    • Mentored proactively with the CAD group to execute construction documents for imperative deadlines, contractor's (RFI) Request for Information for project verification, trained the group to design pump lift stations, grade roadways, parking lots, soil erosion and sediment control designs, plan and profiles for sewer and storm lines, subdivision plats, land surveys, with the use of AutoCAD Land desktop.
    • Coached and trained the group to become team players, to work positively under pressure by prioritizing and managing multiple projects simultaneously, and encouraged them to handle cold calls and follow ups effectively to display good communication skills.
    • Coached CAD operators to quickly check their drawing proposed layout for proper dimensions, scheduling, labeling, and spelled check prior to final review and engineer construction document approval, assisted them in troubleshooting their CAD errors, user (pc) personal computers, pc system networking and to install AutoCAD relative software programs.
    • Supported field verification of photographic illustrations to CAD operators from scope phase to construction phase and final walk-thru phase.
    • Provided an energetic atmosphere towards CAD operators minister them to have a positive attitude towards other clients and to interact with their co-workers on wide range of projects.
    Civil CAD Designer 03/2003 to 05/2005 Company Name City , State
    • Supervised CAD team to design civil plan and profiles, subdivisions, plats, survey roadway grading, storm drain, and sanitary sewer improvements with the use of AutoCAD Land desktop.
    • Provided pipe works and terrain surface, contour, and volume calculation for project engineers.
    • Exported / imported survey GPS collection data for construction stakeout and topographic layouts.
    • Supervised CAD team by teaching them to use good drafting standards and techniques, over saw their construction documents and assisted them in developing and maintaining a CAD detail library for a fast growing small business.
    • Introduced AutoLisp programming to enhance their AutoCAD skills.
    • Trained entry level CAD technicians to utilize the latest Land Desktop AutoCAD software and focused on their techniques of strength and weakness.
    Mechanical HVAC Engineer 08/2000 to 05/2001 Company Name City , State
    • Coordinated with multi-disciplinary design teams in project development meetings and assisted on-site field evaluation to verify specification with project construction.
    • Prepared heating and cooling load calculations for mechanical HVAC systems with Trace 700 or Carrier software in sectors such as residential, commercial, semiconductor facilities, and pharmaceutical facilities buildings according to ASHRAE standards for Indoor Air Quality.
    • Designed mechanical and plumbing plans, and lift stations as per to specifications and codes in respect to the designed criteria for turn key projects with AutoCAD or Microstation.
    • Attended Trane and Carrier HVAC seminars for product knowledge in-depth training.
    • Lead and developed the CAD design team to undertake all work and to support projects, to assist project engineers by meeting their deadlines and mentoring them to always check their work.
    Co-op Mechanical Engineer 01/1997 to 12/2000 Company Name City , State
    • Calculated mechanical HVAC heat loss and heat gain with the use of Elite HVAC software, sized supply and return duct layouts, diffusers, and designed plumbing risers.
    • Drafted and designed the mechanical electrical and plumbing plans with AutoCAD.
    • Drafted and designed electrical lighting layouts.
    • Sized the domestic water and condensate lines to adhere plumbing codes.
    • Scheduled roof top and make-up air units according to the specifications.
    • Collaborated with electrical engineers for building design impact and discrepancies.
    Architectural Draftsman 01/1992 to 12/1997 Company Name City , State
    • Drafted and designed architectural plans and prepared project specifications.
    • Designed elevation views, wall section details, building section details, schedules, and typical drawing details.
    • Prepared shop drawings.
    • Review plans to comply with ADA and building code.
    • Attended clients meetings for scope of work.
    • Drafted and designed structural and civil construction plans.
    • Coordinated with MEP engineers, civil engineers, and structural engineers.
    • Field measured and inspected site work during construction phase and revised architectural plans as needed.
    Education
    Master of Education : Leadership 01/2014 Northcentral University City , State Leadership
    Bachelor of Science : Mechanical Engineering 05/2000 The University of Texas City , State Mechanical Engineering
    Associate of Applied Science : Drafting and Design Technology 06/1992 Texas State Technical College City , State Drafting and Design Technology
    High School Diploma 05/1988 Edinburg High School Independent School District
    Professional Affiliations
    Over 9 years of CAD management and 6 years project management experience. Recognizing the goals and priorities to exceed client expectation. Achievement oriented - continually setting high goals and striving toward excellence. Able to effectively communicate within different levels in the internal organization and converse with external professionals. Ability to organize and manage multiple projects with other disciplines. Great technical background and an outstanding analytical problem solver. Generate practical solutions, careful planning with proper contingencies for cost estimating. Achieved an American Society Plumbing Engineers certification. Over 10 years of civil, architectural, and mechanical electrical plumbing drafting and design experiences proficiently with AutoCAD.
    Work History
    Company Name
    Skills
    Operating systems: Windows 7/XP/2000, Android, and MS-DOS *Software: Autodesk Civil 3D, Autodesk AutoCAD, Autodesk Inventor Professional, Pro/E, Solidworks, GIS Analyst, Lidar data, Autodesk Revit Architectural, Microstation, MathCAD, CAD/CAM, Fortran, Microsoft Office (Word, Excel, Outlook, Power point, Access, Publisher, and FrontPage), I-DEAS, Elite HVAC, Trace 700, Carrier, NC Programming, Adobe (Acrobat, Flash, and Photoshop), Internet Explorer, Firefox, and HTML, CSS, Wordpress.
    ",TEACHER 25926667," COLLEGE ASSISTANT Summary Professional leader with strong emphasis on management initiatives, focused on developing comprehensive family and child-related programs and services. Goal-oriented professional with strong leadership capabilities.   Detail-oriented exhibiting excellent communication, building networks, problem solving and strategic planning skills.  Exceeding deadlines, and managing multiple projects on time and budget without compromising quality.  Passionate about helping others. Skills Strong leadership Analytical & problem solving Adaptability, teamwork & communication Program management, Family and children's programs knowledge Exemplary people management skills Exceptional communication skills HIPAA guidelines Microsoft- word, excel, power point, access, outlook Google Docs, google Sheets Research SPSS Statistic Software SAP Accounting Software  Work History Program Manager 07/2009 Company Name City , State Coding Compliance Auditor 03/2011 to 11/2011 Company Name City , State Experience College Assistant 10/2013 to 02/2014 Company Name City , State Explained program offerings and requirements to parents and students and answered related questions. Recruited high school students in the community and registered them into Baruch College's College Now program which provided students with a great opportunity to earn college credits while in high school. Coordinated and assisted in the recruitment and retention initiatives that increased recruitment by 50% for the spring 2014 semester. Organized and developed strategies for students and parents involvement to encourage success in the program. Collaborated with representative(s) from both our partner and prospective schools on our enrichment programs for college preparation. Collectively worked as a team with the Director and the Associate Director on marketing strategies for various events, such as new student orientation. Created database for participating students and high schools in Microsoft Access and Excel. Increased public awareness of Baruch College through the promotion of programs, institutional image and student's engagement. Performed clerical duties to include, emailing, faxing, scanning, photocopying and answering phone. Engaged in effective customer service support to the students, alumni, faculties and staff of Baruch College. Coding Compliance Auditor 03/2011 to 11/2011 Company Name City , State Management and coordination of daily operations of the clinic and physicians practice including attending physicians, fellows, residents and medical students. Analyzed and audited medical records retrospectively and concurrently for accuracy of documentation and coding in compliance with Medicare guidelines for an outpatient multi-specialty facility. Performed training sessions for physicians on selecting the accurate level of Evaluation & Management (E/M) and Procedural codes; to ensure they met national standards. Educated 20-30 physicians individually on how to accurately use the Current Procedural Terminology (CPT) and International Classification Diseases 9th Revision (ICD-9) codes to the highest level of specificity that led to billing error reduction. Created and implemented new documentation template for the department of Cardio-Vascular Intravenous Therapy Department increasing accurate documentation and billing. Processed accounting requisitions, office management: scheduling using ID extend, billing, processed health insurance claims. Program Manager 08/2009 to Current Company Name City , State Manages several programs in the karate school, including the after school and summer karate program for approximately 100 children ages 4-17 while maintaining alignment of the organization's mission. Explain program offerings and requirements to parents and students and answer related questions. Identify the needs for each child and take educational initiative to create additional tutoring tools and resources to address these challenges. Assess and track students' progress and make recommendations to modify program to enhance effectiveness in their academic and martial arts development. Address program and policy issues, developed best practices and improve service delivery. Implement software to track payments, program effectiveness and generate reports. Analyze budget to plan and organize activities for the various programs. Coordinate and team leader for meetings, appointments and special events/activities. Collaborate and encourage students and parent's commitment to promote academic development. Handle sensitive information in a confidential manner. Education and Training Master of Public Administration : Public Management Baruch College Public Management Bachelor of Professional Studies : Applied Business Management Medgar Evers College Applied Business Management Associate of Science : Business Administration Business Administration Interests The New American Academy Charter School (TNAACS), BROOKLYN, NY President of Parent-Teacher's Organization (PTO) 09/2015-Present Oversee all aspect of PTO body. Act as chief spokesperson for PTO, and chief liaison between all components of the TNAACS community, including parents, teachers, staff and Principal. Skills academic, accounting, Accounting Software, arts, billing, budget, clerical, CPT, customer service, database, documentation, faxing, ICD-9, image, insurance, Leadership, Director, marketing strategies, meetings, Access, Microsoft Access, Excel, Outlook, PowerPoint, Publisher, Microsoft- Word, office management, Problem Solving, coding, progress, promotion, recruitment, Research, SAP, scanning, scheduling, SPSS, Teamwork, phone, Therapy, tutoring Additional Information COMMUNITY/VOLUNTEER SERVICE The New American Academy Charter School (TNAACS), BROOKLYN, NY President of Parent-Teacher's Organization (PTO) 09/2015-Present Oversee all aspect of PTO body. Act as chief spokesperson for PTO, and chief liaison between all components of the TNAACS community, including parents, teachers, staff and Principal. ","
    COLLEGE ASSISTANT
    Summary
    Professional leader with strong emphasis on management initiatives, focused on developing comprehensive family and child-related programs and services. Goal-oriented professional with strong leadership capabilities.   Detail-oriented exhibiting excellent communication, building networks, problem solving and strategic planning skills.  Exceeding deadlines, and managing multiple projects on time and budget without compromising quality.  Passionate about helping others.

    Skills
    • Strong leadership
    • Analytical & problem solving
    • Adaptability, teamwork & communication
    • Program management,
    • Family and children's programs knowledge
    • Exemplary people management skills
    • Exceptional communication skills
    • HIPAA guidelines
    • Microsoft- word, excel, power point, access, outlook
    • Google Docs, google Sheets
    • Research
    • SPSS Statistic Software
    • SAP Accounting Software 
    Work History
    Program Manager 07/2009 Company Name City , State
    Coding Compliance Auditor 03/2011 to 11/2011 Company Name City , State
    Experience
    College Assistant 10/2013 to 02/2014 Company Name City , State
      • Explained program offerings and requirements to parents and students and answered related questions.
      • Recruited high school students in the community and registered them into Baruch College's College Now program which provided students with a great opportunity to earn college credits while in high school.
      • Coordinated and assisted in the recruitment and retention initiatives that increased recruitment by 50% for the spring 2014 semester.
      • Organized and developed strategies for students and parents involvement to encourage success in the program.
      • Collaborated with representative(s) from both our partner and prospective schools on our enrichment programs for college preparation.
      • Collectively worked as a team with the Director and the Associate Director on marketing strategies for various events, such as new student orientation.
      • Created database for participating students and high schools in Microsoft Access and Excel.
      • Increased public awareness of Baruch College through the promotion of programs, institutional image and student's engagement.
      • Performed clerical duties to include, emailing, faxing, scanning, photocopying and answering phone.
      • Engaged in effective customer service support to the students, alumni, faculties and staff of Baruch College.
    Coding Compliance Auditor 03/2011 to 11/2011 Company Name City , State
    • Management and coordination of daily operations of the clinic and physicians practice including attending physicians, fellows, residents and medical students.
    • Analyzed and audited medical records retrospectively and concurrently for accuracy of documentation and coding in compliance with Medicare guidelines for an outpatient multi-specialty facility.
    • Performed training sessions for physicians on selecting the accurate level of Evaluation & Management (E/M) and Procedural codes; to ensure they met national standards.
    • Educated 20-30 physicians individually on how to accurately use the Current Procedural Terminology (CPT) and International Classification Diseases 9th Revision (ICD-9) codes to the highest level of specificity that led to billing error reduction.
    • Created and implemented new documentation template for the department of Cardio-Vascular Intravenous Therapy Department increasing accurate documentation and billing.
    • Processed accounting requisitions, office management: scheduling using ID extend, billing, processed health insurance claims.
    Program Manager 08/2009 to Current Company Name City , State
    • Manages several programs in the karate school, including the after school and summer karate program for approximately 100 children ages 4-17 while maintaining alignment of the organization's mission.
    • Explain program offerings and requirements to parents and students and answer related questions.
    • Identify the needs for each child and take educational initiative to create additional tutoring tools and resources to address these challenges.
    • Assess and track students' progress and make recommendations to modify program to enhance effectiveness in their academic and martial arts development.
    • Address program and policy issues, developed best practices and improve service delivery.
    • Implement software to track payments, program effectiveness and generate reports.
    • Analyze budget to plan and organize activities for the various programs.
    • Coordinate and team leader for meetings, appointments and special events/activities.
    • Collaborate and encourage students and parent's commitment to promote academic development.
    • Handle sensitive information in a confidential manner.
    Education and Training
    Master of Public Administration : Public Management Baruch College Public Management
    Bachelor of Professional Studies : Applied Business Management Medgar Evers College Applied Business Management
    Associate of Science : Business Administration Business Administration
    Interests
    The New American Academy Charter School (TNAACS), BROOKLYN, NY President of Parent-Teacher's Organization (PTO) 09/2015-Present Oversee all aspect of PTO body. Act as chief spokesperson for PTO, and chief liaison between all components of the TNAACS community, including parents, teachers, staff and Principal.
    Skills
    academic, accounting, Accounting Software, arts, billing, budget, clerical, CPT, customer service, database, documentation, faxing, ICD-9, image, insurance, Leadership, Director, marketing strategies, meetings, Access, Microsoft Access, Excel, Outlook, PowerPoint, Publisher, Microsoft- Word, office management, Problem Solving, coding, progress, promotion, recruitment, Research, SAP, scanning, scheduling, SPSS, Teamwork, phone, Therapy, tutoring
    Additional Information
    • COMMUNITY/VOLUNTEER SERVICE The New American Academy Charter School (TNAACS), BROOKLYN, NY President of Parent-Teacher's Organization (PTO) 09/2015-Present Oversee all aspect of PTO body. Act as chief spokesperson for PTO, and chief liaison between all components of the TNAACS community, including parents, teachers, staff and Principal.
    ",ARTS 18949843," ELECTRONIC HEALTH RECORD OPTIMIZATION SPECIALIST Skill Highlights Analyst skills - Managed care contract analysis, payment analysis and appeal, quality data analysis and Above average computer skills - Microsoft Office Suite, Adobe (full version), Athena Clarity, Crystal Reports, Internet and email proficiency Professional Experience Electronic Health Record Optimization Specialist Company Name － City , State Assist primary care practices and providers to improve quality scores through expertise in practice workflow, electronic health record systems, and quality measures. Assists practices in implementing and using systems (quality reporting, EHR modules) to improve patient care and outcomes and provide the clinical data required to satisfy contract requirements. Provides support for population management at the pod and practice level by tracking and monitoring individual process and outcome measures for eligible managed care and Medicare patients who have chronic diseases such as diabetes, cardiovascular disease, and depression. Understands and can clearly communicate, both verbally and in writing, clinical quality measure components of global payment contracts and EHR Use Requirements. Understands the federal and state EHR incentive programs, mandates and legal requirements, and develops and implements programs to educate providers and staff on achieving federal and state incentives and if required, compliance with legal obligations. Meaningful Use, ICD10, HIPAA, Privacy) Assists EHR Team in creating plans for new implementations, interfaces and upgrades Understands provider's contractual obligations with BIDCO and develops and implements training and communication plans that support these needs. Quality Improvement Coordinator October 2013 to August 2014 Company Name － City , State Worked with and support primary care physicians and their office staff to achieve the quality incentives as part of global payment and managed care contracts. Support PCP practices in implementing quality improvement initiatives. Provide support managing patient registries through reports and training at the practice and POD level for eligible managed care and Medicare patients who have chronic diseases. Work individually with PCP practices to help them manage the required testing for their quality measure goals to promote optimal health and clinical outcomes. Train PCP practices on Athena Clarity quality software application so they can access their registries and outcomes individually. Healthcare Financial Analyst Payer Audit and Charge Capture Analyst July 2011 to October 2013 Company Name － City , State Run analysis on denial data to identify billing and coding trends. Develop comprehensive reports designed to reduce repeated billing and coding errors. Manage database applications and reporting for government audit tracking. Manage audit process for government and commercial payers to assure submissions are accurate and timely. Revise coding and charge submission errors identified through internal and external audits and making necessary changes within Medicare FISS or Medicaid MMIS applications as well as our own internal systems. Analyzes the information in the department's pre-bill, coding rejection and denial edit databases for unresolved third party claims to determine root causes for the edit issues and potential resolution with the originating departments and/or the PFS clinical coding staff. Responsible for the daily validation, collection and follow-up of all payments received from government and third party payers in relation to internal contract information. Modeling reimbursement methodologies and contracts for third party and other managed care payers in both a financial model and the RMS system. Post adjustments or reversals of adjustments through online access to the billing and receivable system. Clinical Research Assistant II February 2011 to July 2011 Company Name － City , State Performed detailed internal audits utilizing protocol schema to assure required data is completed as per protocol and hospital policies in both regulatory and patient binders. Verify eligibility and study procedures adhere to protocol requirements and file deviations/violations when necessary. Completed adverse event and med watch forms when required by protocol adverse events reports criteria has been met. Extracted data on protocol patients from online medical records, outpatient charts, private physician office records, and Independent Review Board (IRB) office in order to assure chart completeness. Assured proper informed consent is obtained and documented. Program and Fund Developer March 2007 to January 2008 Company Name － City , State Research, write, and budget development for grants to be submitted to private foundations and corporations. Networking that resulted in significant and sustained relationships with a community of committed donors. Worked closely with contract manager to ensure consistent communication and reporting to funders. Produced a variety of quarterly, mid-year and end-of-year reports. Worked closely with development team, bookkeeper, residential services advocate, statistical coordinator and executive director to ensure provision of high-quality services and adherence to contractual obligations. Provided leadership and coordination to promote organizational visibility and support at local, state and national levels. Vice President/Co-Owner August 2007 to Current Company Name － City , State Established an S Corporation from the ground up. Successfully negotiated contracts with other companies including reviewing and revising any contractual terms and conditions. Developed budgets, established rates mapped out by area for scheduling. Supervised staff of 30 in daily activities and quality customer care. Worked with company President to receive 100% on customer satisfaction survey Accounting both payable and receivable. Helped the company increase profits by 32% each year. Education and Training CITI TRAINING, Certification, 2011 100% accuracy HIPAA AND HUMAN SUBJECTS COURSE, Certification : 1 2011 PENNSYLVANIA STATE UNIVERSITY 100% accuracy Bachelors of Science : 1 2002 GPA: Dean's List GPA: 3.8 Dean's List GPA: 3.8 Skills Accounting, Adobe, ADR, Analyst, Auditing, billing, budget development, budgets, charts, contracts, CPT, Crystal Reports, customer satisfaction, customer care, data analysis, database applications, databases, edit, email, financial, forms, government, grants, ICD-9, leadership, legal, director, managing, access, Microsoft Office Suite, office, Modeling, Networking, organizing, organizational, policies, Coding, Project management, quality, Quality Improvement, reporting, Research, RMS, scheduling, upgrades, validation, workflow ","
    ELECTRONIC HEALTH RECORD OPTIMIZATION SPECIALIST
    Skill Highlights
    Analyst skills - Managed care contract analysis, payment analysis and appeal, quality data analysis and Above average computer skills - Microsoft Office Suite, Adobe (full version), Athena Clarity, Crystal Reports, Internet and email proficiency
    Professional Experience
    Electronic Health Record Optimization Specialist
    Company Name － City , State
    • Assist primary care practices and providers to improve quality scores through expertise in practice workflow, electronic health record systems, and quality measures.
    • Assists practices in implementing and using systems (quality reporting, EHR modules) to improve patient care and outcomes and provide the clinical data required to satisfy contract requirements.
    • Provides support for population management at the pod and practice level by tracking and monitoring individual process and outcome measures for eligible managed care and Medicare patients who have chronic diseases such as diabetes, cardiovascular disease, and depression.
    • Understands and can clearly communicate, both verbally and in writing, clinical quality measure components of global payment contracts and EHR Use Requirements.
    • Understands the federal and state EHR incentive programs, mandates and legal requirements, and develops and implements programs to educate providers and staff on achieving federal and state incentives and if required, compliance with legal obligations.
    • Meaningful Use, ICD10, HIPAA, Privacy) Assists EHR Team in creating plans for new implementations, interfaces and upgrades Understands provider's contractual obligations with BIDCO and develops and implements training and communication plans that support these needs.
    Quality Improvement Coordinator
    October 2013 to August 2014     Company Name － City , State
    • Worked with and support primary care physicians and their office staff to achieve the quality incentives as part of global payment and managed care contracts.
    • Support PCP practices in implementing quality improvement initiatives.
    • Provide support managing patient registries through reports and training at the practice and POD level for eligible managed care and Medicare patients who have chronic diseases.
    • Work individually with PCP practices to help them manage the required testing for their quality measure goals to promote optimal health and clinical outcomes.
    • Train PCP practices on Athena Clarity quality software application so they can access their registries and outcomes individually.
    Healthcare Financial Analyst Payer Audit and Charge Capture Analyst
    July 2011 to October 2013     Company Name － City , State
    • Run analysis on denial data to identify billing and coding trends.
    • Develop comprehensive reports designed to reduce repeated billing and coding errors.
    • Manage database applications and reporting for government audit tracking.
    • Manage audit process for government and commercial payers to assure submissions are accurate and timely.
    • Revise coding and charge submission errors identified through internal and external audits and making necessary changes within Medicare FISS or Medicaid MMIS applications as well as our own internal systems.
    • Analyzes the information in the department's pre-bill, coding rejection and denial edit databases for unresolved third party claims to determine root causes for the edit issues and potential resolution with the originating departments and/or the PFS clinical coding staff.
    • Responsible for the daily validation, collection and follow-up of all payments received from government and third party payers in relation to internal contract information.
    • Modeling reimbursement methodologies and contracts for third party and other managed care payers in both a financial model and the RMS system.
    • Post adjustments or reversals of adjustments through online access to the billing and receivable system.
    Clinical Research Assistant II
    February 2011 to July 2011     Company Name － City , State
    • Performed detailed internal audits utilizing protocol schema to assure required data is completed as per protocol and hospital policies in both regulatory and patient binders.
    • Verify eligibility and study procedures adhere to protocol requirements and file deviations/violations when necessary.
    • Completed adverse event and med watch forms when required by protocol adverse events reports criteria has been met.
    • Extracted data on protocol patients from online medical records, outpatient charts, private physician office records, and Independent Review Board (IRB) office in order to assure chart completeness.
    • Assured proper informed consent is obtained and documented.
    Program and Fund Developer
    March 2007 to January 2008     Company Name － City , State
    • Research, write, and budget development for grants to be submitted to private foundations and corporations.
    • Networking that resulted in significant and sustained relationships with a community of committed donors.
    • Worked closely with contract manager to ensure consistent communication and reporting to funders.
    • Produced a variety of quarterly, mid-year and end-of-year reports.
    • Worked closely with development team, bookkeeper, residential services advocate, statistical coordinator and executive director to ensure provision of high-quality services and adherence to contractual obligations.
    • Provided leadership and coordination to promote organizational visibility and support at local, state and national levels.
    Vice President/Co-Owner
    August 2007 to Current     Company Name － City , State
    • Established an S Corporation from the ground up.
    • Successfully negotiated contracts with other companies including reviewing and revising any contractual terms and conditions.
    • Developed budgets, established rates mapped out by area for scheduling.
    • Supervised staff of 30 in daily activities and quality customer care.
    • Worked with company President to receive 100% on customer satisfaction survey Accounting both payable and receivable.
    • Helped the company increase profits by 32% each year.
    Education and Training
    CITI TRAINING, Certification, 2011 100% accuracy HIPAA AND HUMAN SUBJECTS COURSE, Certification : 1 2011 PENNSYLVANIA STATE UNIVERSITY 100% accuracy
    Bachelors of Science : 1 2002 GPA: Dean's List GPA: 3.8 Dean's List GPA: 3.8
    Skills
    Accounting, Adobe, ADR, Analyst, Auditing, billing, budget development, budgets, charts, contracts, CPT, Crystal Reports, customer satisfaction, customer care, data analysis, database applications, databases, edit, email, financial, forms, government, grants, ICD-9, leadership, legal, director, managing, access, Microsoft Office Suite, office, Modeling, Networking, organizing, organizational, policies, Coding, Project management, quality, Quality Improvement, reporting, Research, RMS, scheduling, upgrades, validation, workflow
    ",HEALTHCARE 18484846," DIRECTOR, COMPOUNDING SALES SPECIALIST Professional Summary Highly organized and talented sales professional who effectively multi-tasks and balances customer needs with company demands. Efficiently builds loyalty and long-term relationships with customers, while consistently reaching and exceeding sales targets.  Skilled in building relationships, negotiating and closing sales. Core Qualifications Microsoft Office, Word, PowerPoint, Excel. *CRM Software: Sugar and Sales Logix. *Accomplished in relationship building and selling. Experience Director, Compounding Sales Specialist July 1997 to March 2015 Company Name － City , State Talented sales professional who effectively multi-tasks and balances customer needs with company demands. Efficiently builds loyalty and long-term relationships with customers, while consistently reaching sales targets. Exceed sales goals. Monitor customers preferences to determine focus of sales efforts. Numerous sales awards for most new accounts signed monthly and most dollars in revenue. Plan sales events. Present PowerPoint presentations at events for professionals and the public. Train new sales representatives on all aspects of compounding. Respond to all customers inquires in a timely manner. Maintain friendly and professional customer interactions. Healthcare Services Supervisor April 1996 to June 1997 Company Name － City , State Build and design nursing division. Recruit and hire all professionals. Verify all credentials and background checks. Make cold calls and appointments to local hospitals, nursing homes and doctors' offices to introduce service to build client base. Answer all clients' and employees' questions and concerns regarding services, availability and pricing. Branch Manager June 1994 to March 1996 Company Name － City , State Manage all activities at the local branch, delegating duties as necessary. Make cold calls and appointments to local hospitals, nursing homes and doctors' offices to introduce service to build client base Increase client base to increase revenue. Increase recruitment of professionals. Verify all credentials and background checks on professionals. Increase client orders and staff open positions with appropriate skilled professionals. Resolve problems in a timely manner. Staffing Coordinator August 1983 to June 1994 Company Name － City , State Plan and conduct new employee orientation to foster positive attitude toward organizational objectives. Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures. Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits. Develop, administer and evaluate applicant tests. Verify all credentials, references and background checks on staffing employees. Identify staff vacancies and recruit, interview and select applicants. Front End Manager/Cashier June 1981 to July 1983 Company Name － City , State Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Calculate total payments received during a time period, and reconcile this with total sales. Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. Supervise others and provide on-the-job training. Compute and record totals of transactions. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Assist with duties in other areas of the store. L.P.N. Staff Nurse & PRN Charge Nurse June 1978 to May 1981 Company Name － City , State Assist other nursing units as needed, such as, ICU, CCU and ER. Provide basic patient care or treatments. Administer prescribed medications or start intravenous fluids, noting times and amounts on patients' charts. Observe patients, charting and reporting changes in patients' conditions, such as adverse reactions to medication or treatment, and taking any necessary action. Work as part of a healthcare team to assess patient needs, plan and modify care, and implement interventions. Supervise other L.P.N.'s, nurses' aides or assistants. Answer patients' calls and determine how to assist them. Receptionist January 1971 to February 1975 Company Name － City , State Greet visitors, ascertain purpose of visit, and direct them to appropriate staff. Answer telephones and direct calls to appropriate staff. Complete insurance or other claim forms. Interview patients to complete documents, case histories, or forms, such as intake or insurance forms. Compile and record medical charts, reports, or correspondence, using typewriter. Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies. Transcribe recorded messages or practitioners' diagnoses or recommendations into patients' medical records. Receive and route messages or documents, such as laboratory results, to appropriate staff. Education High School Diploma : May 1971 GRIFFITHVILLE HIGH SCHOOL － City , State Physical Education/Math , May 1977 HARDING COLLEGE － City , State Physical Education/Math BAPTIST SCHOOL OF NURSING － City , State Aug 1978 L.P.N Skills administrative functions, basic, benefits, charts, clerical, CRM, client, clients, firing, focus, forms, insurance, inventory, Issue receipts, Excel, money, Microsoft Office, PowerPoint, PowerPoint presentations, Word, nursing, organizational, patient care, Observe patients, policies, pricing, promotion, recruitment, relationship building, reporting, selling, Sales, staffing, telephones, typewriter ","
    DIRECTOR, COMPOUNDING SALES SPECIALIST
    Professional Summary
    Highly organized and talented sales professional who effectively multi-tasks and balances customer needs with company demands. Efficiently builds loyalty and long-term relationships with customers, while consistently reaching and exceeding sales targets.  Skilled in building relationships, negotiating and closing sales.
    Core Qualifications
    Microsoft Office, Word, PowerPoint, Excel. *CRM Software: Sugar and Sales Logix. *Accomplished in relationship building and selling.
    Experience
    Director, Compounding Sales Specialist
    July 1997 to March 2015     Company Name － City , State
    • Talented sales professional who effectively multi-tasks and balances customer needs with company demands.
    • Efficiently builds loyalty and long-term relationships with customers, while consistently reaching sales targets.
    • Exceed sales goals.
    • Monitor customers preferences to determine focus of sales efforts.
    • Numerous sales awards for most new accounts signed monthly and most dollars in revenue.
    • Plan sales events.
    • Present PowerPoint presentations at events for professionals and the public.
    • Train new sales representatives on all aspects of compounding.
    • Respond to all customers inquires in a timely manner.
    • Maintain friendly and professional customer interactions.
    Healthcare Services Supervisor
    April 1996 to June 1997     Company Name － City , State
    • Build and design nursing division.
    • Recruit and hire all professionals.
    • Verify all credentials and background checks.
    • Make cold calls and appointments to local hospitals, nursing homes and doctors' offices to introduce service to build client base.
    • Answer all clients' and employees' questions and concerns regarding services, availability and pricing.
    Branch Manager
    June 1994 to March 1996     Company Name － City , State
    • Manage all activities at the local branch, delegating duties as necessary.
    • Make cold calls and appointments to local hospitals, nursing homes and doctors' offices to introduce service to build client base Increase client base to increase revenue.
    • Increase recruitment of professionals.
    • Verify all credentials and background checks on professionals.
    • Increase client orders and staff open positions with appropriate skilled professionals.
    • Resolve problems in a timely manner.
    Staffing Coordinator
    August 1983 to June 1994     Company Name － City , State
    • Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.
    • Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.
    • Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits.
    • Develop, administer and evaluate applicant tests.
    • Verify all credentials, references and background checks on staffing employees.
    • Identify staff vacancies and recruit, interview and select applicants.
    Front End Manager/Cashier
    June 1981 to July 1983     Company Name － City , State
    • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
    • Calculate total payments received during a time period, and reconcile this with total sales.
    • Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
    • Supervise others and provide on-the-job training.
    • Compute and record totals of transactions.
    • Issue receipts, refunds, credits, or change due to customers.
    • Assist customers by providing information and resolving their complaints.
    • Assist with duties in other areas of the store.
    L.P.N. Staff Nurse & PRN Charge Nurse
    June 1978 to May 1981     Company Name － City , State
    • Assist other nursing units as needed, such as, ICU, CCU and ER.
    • Provide basic patient care or treatments.
    • Administer prescribed medications or start intravenous fluids, noting times and amounts on patients' charts.
    • Observe patients, charting and reporting changes in patients' conditions, such as adverse reactions to medication or treatment, and taking any necessary action.
    • Work as part of a healthcare team to assess patient needs, plan and modify care, and implement interventions.
    • Supervise other L.P.N.'s, nurses' aides or assistants.
    • Answer patients' calls and determine how to assist them.
    Receptionist
    January 1971 to February 1975     Company Name － City , State
    • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
    • Answer telephones and direct calls to appropriate staff.
    • Complete insurance or other claim forms.
    • Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
    • Compile and record medical charts, reports, or correspondence, using typewriter.
    • Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
    • Transcribe recorded messages or practitioners' diagnoses or recommendations into patients' medical records.
    • Receive and route messages or documents, such as laboratory results, to appropriate staff.
    Education
    High School Diploma : May 1971 GRIFFITHVILLE HIGH SCHOOL － City , State
    Physical Education/Math , May 1977 HARDING COLLEGE － City , State Physical Education/Math
    BAPTIST SCHOOL OF NURSING － City , State
    Aug 1978 L.P.N
    Skills
    administrative functions, basic, benefits, charts, clerical, CRM, client, clients, firing, focus, forms, insurance, inventory, Issue receipts, Excel, money, Microsoft Office, PowerPoint, PowerPoint presentations, Word, nursing, organizational, patient care, Observe patients, policies, pricing, promotion, recruitment, relationship building, reporting, selling, Sales, staffing, telephones, typewriter
    ",HEALTHCARE 47919212," SUPPORT ENGINEERING MANAGER Summary Successful and motivated IT Escalation Manager possessing extensive knowledge of leading a team of high performance Tier 3 engineers solving complex IT issues and providing excellent service for Fortune 1000 customers. Experience Support Engineering Manager , 06/2007 to Current Company Name Managed a number of teams with team size of up to 26 engineers at a time in Windows Platforms and System Center, including Setup, Cluster, Performance, SCOM, and Virtualization. Performed all performance management activities with my direct reports including performance reviews, Connects, promotions, coaching, career development, and terminations. Business Specialty Lead management role for Platforms Core (Setup, Cluster, Performance), responsible for leading all Core teams to ensure staffing coverage, and to reach and exceed target metrics. Led weekly meetings with other Core managers to reach target metrics. Participated in HIPO program for 1 year, obtaining extra leadership training Helped on-board and mentor new managers in Windows Hiring Manager cross site for all of Windows Platforms Cluster, and hired over 70 people cross site in 1 year. Helped plan Career Fair with Recruiting Participated in College recruiting, as well as recruiting trips to attract minorities. Participated in MACH hiring days. Assisted with volunteer efforts, such as Angel Tree, Digi Girlz, and Day of Caring On-boarded Intune product into System Center MSD Cluster, including all project work with PG, Routing, global peers, and management. Worked with Product Group PM's and Beta to develop support plan for System Center Scenarios for System Center 2012 SP1 and above. Led and Managed engineers supporting Windows, Cluster, Performance, App-V, VMM, Operations Manager, Orchestrator, and Service Manager. Collaborated with Azure team to develop support model for MSD private cloud products working in Azure cloud. Achieved excellent MSPOLL results year over year Active in Toastmasters clubs; achieved highest Toastmasters level - Distinguished Toast Master; Club President; Toastmasters Area Governor, won several speech contests. Participated and took over project sponsor role from Vince Hampton for MSD LEAN initiative to drive down Days to Close and raise CPE. FY15 member of CSS Americas Manager Advisory Council representing Windows and MSD Improve work life balance for North America engineers while ensuring weekend and evening coverage for Premier customers. Led Peace on Earth collaboration project with WFM Staffing, Duty Managers, NA Managers and India Managers to ensure staffing during business hours. Current MSPoll Lead for new CIS Organization (formerly Windows and System Center) Back-up Know-Me Manager CPE Initiative with Phillips 66 (Dave Parker, TAM), will be similar to Know-Me project. Support Engineer , 12/1997 to 06/2007 Supported a number of products including Outlook, Exchange Server, Microsoft Operations Manager, and Systems Management Server. Wrote training for Exchange 2000 server while in readiness role for Beta; developed and delivered training for Exchange Management pack for MOM, Global SME for Exchange Management pack for MOM; Advisory team to help customers deploy Exchange 2000 including all phases of planning and deployment. Network Administrator , 03/1997 to 12/1997 Company Name Head of county school network, responsible for Novell servers in 22 schools across county. Responsible for network connectivity for Lincoln County School system. Maintained computers in technology-specialized Lincoln County School of Technology. Led community-wide effort during which about 50 people built approximately 75 computers in a day to donate to the school system. Network Technician , 01/1993 to 03/1997 Company Name Responsible for training faculty regarding using the Internet, developed a series of 4 classes on Internet usage and trained CPCC faculty over 6 month period. Responsible for networking and Internet in campus Library. Maintained electronic databases; repaired computers, pulled fiber cable; and performed maintenance on Novell servers on campus. Education Associate of Science : Mechanical Engineering Technology , 1993 Central Piedmont Community College Mechanical Engineering Technology Associate of Science : Manufacturing Engineering Technology , 1993 Central Piedmont Community College Manufacturing Engineering Technology Bachelor's Degree : Business Administration , 2011 Montreat College － City , State Business Administration Master's Degree : Business Administration , 2017 Montreat College － City , State Business Administration Doctorate of Business Administration degree : 2017 Capella University Additional Information Awards Delivering Commencement Address at Montreat College graduation for MBA on May 10, 2014. Achieved Distinguished Toastmaster award, the highest award possible for Toastmasters international in February, 2015. Gold Star award for work as hiring manager - strong diversity hiring and identifying top talent resulting in over 70 new hires GPGP (earned while an engineer) for collaboration with high profile customer technical issue Skills Premier, Back-up, balance, cable, coaching, Council, CSS, databases, Hiring, Internet usage, leadership training, meetings, mentor, Exchange, Exchange Server, MOM, Outlook, Windows, 2000, network, networking, Novell servers, performance reviews, performance management, Recruiting, Routing, Systems Management Server, speech, Staffing ","
    SUPPORT ENGINEERING MANAGER
    Summary

    Successful and motivated IT Escalation Manager possessing extensive knowledge of leading a team of high performance Tier 3 engineers solving complex IT issues and providing excellent service for Fortune 1000 customers.

    Experience
    Support Engineering Manager , 06/2007 to Current Company Name
    • Managed a number of teams with team size of up to 26 engineers at a time in Windows Platforms and System Center, including Setup, Cluster, Performance, SCOM, and Virtualization.
    • Performed all performance management activities with my direct reports including performance reviews, Connects, promotions, coaching, career development, and terminations.
    • Business Specialty Lead management role for Platforms Core (Setup, Cluster, Performance), responsible for leading all Core teams to ensure staffing coverage, and to reach and exceed target metrics.
    • Led weekly meetings with other Core managers to reach target metrics.
    • Participated in HIPO program for 1 year, obtaining extra leadership training Helped on-board and mentor new managers in Windows Hiring Manager cross site for all of Windows Platforms Cluster, and hired over 70 people cross site in 1 year.
    • Helped plan Career Fair with Recruiting Participated in College recruiting, as well as recruiting trips to attract minorities.
    • Participated in MACH hiring days.
    • Assisted with volunteer efforts, such as Angel Tree, Digi Girlz, and Day of Caring On-boarded Intune product into System Center MSD Cluster, including all project work with PG, Routing, global peers, and management.
    • Worked with Product Group PM's and Beta to develop support plan for System Center Scenarios for System Center 2012 SP1 and above.
    • Led and Managed engineers supporting Windows, Cluster, Performance, App-V, VMM, Operations Manager, Orchestrator, and Service Manager.
    • Collaborated with Azure team to develop support model for MSD private cloud products working in Azure cloud.
    • Achieved excellent MSPOLL results year over year Active in Toastmasters clubs; achieved highest Toastmasters level - Distinguished Toast Master; Club President; Toastmasters Area Governor, won several speech contests.
    • Participated and took over project sponsor role from Vince Hampton for MSD LEAN initiative to drive down Days to Close and raise CPE.
    • FY15 member of CSS Americas Manager Advisory Council representing Windows and MSD Improve work life balance for North America engineers while ensuring weekend and evening coverage for Premier customers.
    • Led Peace on Earth collaboration project with WFM Staffing, Duty Managers, NA Managers and India Managers to ensure staffing during business hours.
    • Current MSPoll Lead for new CIS Organization (formerly Windows and System Center) Back-up Know-Me Manager CPE Initiative with Phillips 66 (Dave Parker, TAM), will be similar to Know-Me project.
    Support Engineer , 12/1997 to 06/2007
    • Supported a number of products including Outlook, Exchange Server, Microsoft Operations Manager, and Systems Management Server.
    • Wrote training for Exchange 2000 server while in readiness role for Beta; developed and delivered training for Exchange Management pack for MOM, Global SME for Exchange Management pack for MOM; Advisory team to help customers deploy Exchange 2000 including all phases of planning and deployment.
    Network Administrator , 03/1997 to 12/1997 Company Name
    • Head of county school network, responsible for Novell servers in 22 schools across county.
    • Responsible for network connectivity for Lincoln County School system.
    • Maintained computers in technology-specialized Lincoln County School of Technology.
    • Led community-wide effort during which about 50 people built approximately 75 computers in a day to donate to the school system.
    Network Technician , 01/1993 to 03/1997 Company Name
    • Responsible for training faculty regarding using the Internet, developed a series of 4 classes on Internet usage and trained CPCC faculty over 6 month period.
    • Responsible for networking and Internet in campus Library.
    • Maintained electronic databases; repaired computers, pulled fiber cable; and performed maintenance on Novell servers on campus.
    Education
    Associate of Science : Mechanical Engineering Technology , 1993 Central Piedmont Community College Mechanical Engineering Technology
    Associate of Science : Manufacturing Engineering Technology , 1993 Central Piedmont Community College Manufacturing Engineering Technology
    Bachelor's Degree : Business Administration , 2011 Montreat College － City , State Business Administration
    Master's Degree : Business Administration , 2017 Montreat College － City , State Business Administration
    Doctorate of Business Administration degree : 2017 Capella University
    Additional Information
    • Awards Delivering Commencement Address at Montreat College graduation for MBA on May 10, 2014. Achieved Distinguished Toastmaster award, the highest award possible for Toastmasters international in February, 2015. Gold Star award for work as hiring manager - strong diversity hiring and identifying top talent resulting in over 70 new hires GPGP (earned while an engineer) for collaboration with high profile customer technical issue
    Skills
    Premier, Back-up, balance, cable, coaching, Council, CSS, databases, Hiring, Internet usage, leadership training, meetings, mentor, Exchange, Exchange Server, MOM, Outlook, Windows, 2000, network, networking, Novell servers, performance reviews, performance management, Recruiting, Routing, Systems Management Server, speech, Staffing
    ",ENGINEERING 83566455," SOURCING & MERCHANDISING ANALYST Summary Sourcing and Merchandising Analyst committed to staying current on market trends and consumer interests. Collaborates with manufacturers to create the best product plans and boost sales revenue. Highlights Retail Buying Purchasing Inventory Control Product Development Sourcing Negotiating Detail Oriented Analyitical Experience 02/2014 to Current SOURCING & MERCHANDISING ANALYST Company Name － City , State Shop the market find new products that fill current voids in the product mix Analyze sales to determine categories to expand or reduce Set pricing based on margin goals while being mindful of market prices for similar products Develop new products with vendors as well internal engineering departments based on specifications acquired during research Source new products from overseas vendors while assuring that our specifications and quality requirements are met Create marketing plans to present my vision for the products to be shown on the website Collaborate with several internal departments to assure that we are optimizing our web presence to increase sales Report on Key Performance Indicators (KPIs) to upper management. 05/2008 to 01/2014 CONTRACTS REPRESENTATIVE II Company Name － City , State Managed the contract lifecycle from the Request for Purchase (RFP) through closeout Negotiated Terms and Conditions(T's & C's) and pricing for contracts Reviewed and negotiated terms of Non-Disclosure and Teaming Agreements Audited internal systems for contract compliance Entered and maintained information in various contracts related systems Developed compliant proposals with the Project Managers. 08/2005 to 02/2008 ASSOCIATE BUYER - YOUNG ATTITUDE DRESS SHOES Company Name － City , State Shopped vendors to select or develop trend appropriate styles, including inline styles, special make ups, and closeouts, for over 250 stores Negotiated prices to hit IMU and GM goals Created and maintained Assortment Plans for organization and clear view of seasonal assortment Collaborated with Planning Department to develop seasonal plans and maintain OTB Worked closely with Allocation Department to ensure the correct product placement and inventory levels in stores Monitored warehouse inventory. 06/2003 to 08/2005 ASSISTANT BUYER - SHOES, ACCESSORIES, & JEWELRY Company Name － City , State Selected on trend product for placement in various multimedia Sourced and developed product from overseas vendors Negotiated pricing and minimums with vendors Created and maintained budgets and assortment plans based on plans and open to buy Worked closely with control buyers to maintain inventory levels and take markdowns Handled quality issues and RTV's. 01/2002 to 06/2003 CONTROL BUYER Company Name － City , State Prevented backorders with use of sales forecasts and inventory analysis Established minimum levels to place reorders Communicated with vendors to place reorders and track deliveries Maintained and used assortment plans Placed initial buys and planned items to be carried in future catalogs. 04/2000 to 01/2002 ASSOCIATE BUYER - BETTER DRESSES Company Name － City , State Shopped the market frequently to select fashion items for our target customer Analyzed OTB and class plans, tracked sales and markdowns to meet GM plan Collaborated with the planning department to develop and implement strategic six month plans Ensured timely delivery of goods for allocation to stores Created and entered purchase orders and communicated the information to vendors. 05/1997 to 11/1999 INTERNATIONAL OPERATIONS COORDINATOR Company Name － City , State Provided customer service from initial request to product delivery for over 30 international customers Communicated shipping instructions, developed invoices, interfaced with various warehouses Worked with the Engineering Department to develop customer specifications Acted as liaison between several internal departments and the customers Participated in international trade show. 05/1997 to 05/1998 PURCHASING COORDINATOR Company Name － City , State Controlled inventory levels, forecasted and planned production, expedited and tracked deliveries. Sourced parts from overseas factories and made sure specifications were met. Coordinated production, assembly and deliveries between several different overseas factories. 02/1997 to 05/1997 ASSISTANT BUYER - INTIMATE APPAREL Company Name － City , State 07/1996 to 02/1997 MERCHANDISING MANAGER TRAINEE Company Name － City , State 06/1994 to 06/1996 SALES ASSOCIATE/WRAP DESK COORDINATOR Company Name － City , State Education May 2011 Masters : Business Administration SALVE REGINA UNIVERSITY － City , State May 1996 BS : Textiles, Fashion Merchandising, and Design Business Administration UNIVERSITY OF RHODE ISLAND － City , State Minor in Business Administration MBA Skills MS Office, MRP/ERP Systems, PO Systems, Data Warehouses ","
    SOURCING & MERCHANDISING ANALYST
    Summary

    Sourcing and Merchandising Analyst committed to staying current on market trends and consumer interests. Collaborates with manufacturers to create the best product plans and boost sales revenue.

    Highlights
    • Retail Buying
    • Purchasing
    • Inventory Control
    • Product Development
    • Sourcing
    • Negotiating
    • Detail Oriented
    • Analyitical
    Experience
    02/2014 to Current
    SOURCING & MERCHANDISING ANALYST Company Name － City , State
    • Shop the market find new products that fill current voids in the product mix
    • Analyze sales to determine categories to expand or reduce
    • Set pricing based on margin goals while being mindful of market prices for similar products
    • Develop new products with vendors as well internal engineering departments based on specifications acquired during research
    • Source new products from overseas vendors while assuring that our specifications and quality requirements are met
    • Create marketing plans to present my vision for the products to be shown on the website
    • Collaborate with several internal departments to assure that we are optimizing our web presence to increase sales
    • Report on Key Performance Indicators (KPIs) to upper management.
    05/2008 to 01/2014
    CONTRACTS REPRESENTATIVE II Company Name － City , State
    • Managed the contract lifecycle from the Request for Purchase (RFP) through closeout
    • Negotiated Terms and Conditions(T's & C's) and pricing for contracts
    • Reviewed and negotiated terms of Non-Disclosure and Teaming Agreements
    • Audited internal systems for contract compliance
    • Entered and maintained information in various contracts related systems
    • Developed compliant proposals with the Project Managers.
    08/2005 to 02/2008
    ASSOCIATE BUYER - YOUNG ATTITUDE DRESS SHOES Company Name － City , State
    • Shopped vendors to select or develop trend appropriate styles, including inline styles, special make ups, and closeouts, for over 250 stores
    • Negotiated prices to hit IMU and GM goals
    • Created and maintained Assortment Plans for organization and clear view of seasonal assortment
    • Collaborated with Planning Department to develop seasonal plans and maintain OTB
    • Worked closely with Allocation Department to ensure the correct product placement and inventory levels in stores
    • Monitored warehouse inventory.
    06/2003 to 08/2005
    ASSISTANT BUYER - SHOES, ACCESSORIES, & JEWELRY Company Name － City , State
    • Selected on trend product for placement in various multimedia
    • Sourced and developed product from overseas vendors
    • Negotiated pricing and minimums with vendors
    • Created and maintained budgets and assortment plans based on plans and open to buy
    • Worked closely with control buyers to maintain inventory levels and take markdowns Handled quality issues and RTV's.
    01/2002 to 06/2003
    CONTROL BUYER Company Name － City , State
    • Prevented backorders with use of sales forecasts and inventory analysis
    • Established minimum levels to place reorders
    • Communicated with vendors to place reorders and track deliveries
    • Maintained and used assortment plans
    • Placed initial buys and planned items to be carried in future catalogs.
    04/2000 to 01/2002
    ASSOCIATE BUYER - BETTER DRESSES Company Name － City , State
    • Shopped the market frequently to select fashion items for our target customer
    • Analyzed OTB and class plans, tracked sales and markdowns to meet GM plan
    • Collaborated with the planning department to develop and implement strategic six month plans
    • Ensured timely delivery of goods for allocation to stores
    • Created and entered purchase orders and communicated the information to vendors.
    05/1997 to 11/1999
    INTERNATIONAL OPERATIONS COORDINATOR Company Name － City , State
    • Provided customer service from initial request to product delivery for over 30 international customers
    • Communicated shipping instructions, developed invoices, interfaced with various warehouses
    • Worked with the Engineering Department to develop customer specifications
    • Acted as liaison between several internal departments and the customers
    • Participated in international trade show.
    05/1997 to 05/1998
    PURCHASING COORDINATOR Company Name － City , State
    • Controlled inventory levels, forecasted and planned production, expedited and tracked deliveries.
    • Sourced parts from overseas factories and made sure specifications were met.
    • Coordinated production, assembly and deliveries between several different overseas factories.
    02/1997 to 05/1997
    ASSISTANT BUYER - INTIMATE APPAREL Company Name － City , State
    07/1996 to 02/1997
    MERCHANDISING MANAGER TRAINEE Company Name － City , State
    06/1994 to 06/1996
    SALES ASSOCIATE/WRAP DESK COORDINATOR Company Name － City , State
    Education
    May 2011
    Masters : Business Administration SALVE REGINA UNIVERSITY － City , State
    May 1996
    BS : Textiles, Fashion Merchandising, and Design Business Administration UNIVERSITY OF RHODE ISLAND － City , State

    Minor in Business Administration
    MBA
    Skills

    MS Office, MRP/ERP Systems, PO Systems, Data Warehouses

    ",APPAREL 23408537," HR ASSISTANT III Certifications John A. Logan College 2003 - 2005 *  University of Alabama at Birmingham 2006 -* Professional Summary Human Resources Coordinator with extensive background in payroll processing, accounting and finance. Proficient in ADP and QuickBooks software. Results-oriented Human Resources Coordinator with 10+ years in all aspects of human resources management. Highly effective communicator who excels at building relationships at all organizational levels. HR professional highly effective at verifying that all documentation is properly authorized and supported according to company policies, regulatory practices and legal requirements. HR Coordinator offering well-rounded background in human resources, accounting and administration. Skilled in preparing and analyzing staffing metrics and reporting. Results-oriented Human Resources Executive with broad experience in all areas of HR, including policy development, performance management and benefits administration. Skills SHRM - HR Generalist Certificate CiHRG Member SHRM Member Notary Public ADP Vantage ADP Recruiting JD Edwards (JDE) Payroll 2016 Certificate via Fred Pryor Seminars All Windows versions and Mac OS platforms. Excel Word Access PowerPoint Outlook SAP HR department startup Benefits and payroll coordination Staff recruiting and retention Background checks Detail-oriented Payroll processing Exit interviews Accounting and finance Time Management Superb interpersonal skills Benefits administration HRIS Recruitment/staffing Interviewing Employee coaching Performance management systems Payroll administrator Unemployment laws Records maintenance Training programs development Audit preparation and reporting Change management General accounting Budgeting proficiency Regulatory compliance Expertise in invoice and payment transactions Account reconciliation Exceptional organization Analytical reasoning Ethical approach Superior attention to detail Strong in MS Access and Excel Invoice coding familiarity Work History 05/2015 to 03/2017 HR Assistant III Company Name – City , State Administered payroll through ADP payroll system Benefit coordination and administration Employee Purchases through pay data batch entry Maintained sick leave and attendance programs Developed new process for employee evaluation which resulted in marked performance improvements. Researched and updated all required materials needed for firm and partners. Analyzed departmental documents for appropriate distribution and filing. Assisted various business groups with document organization and dissemination during acquisitions. Obtained documents, clearances, certificates and approvals from local, state and federal agencies. 01/2007 to 01/2008 Compliance Coordinator Company Name – City , State Payroll Verified licensure Compliance coordination per Federal and State regulations for nursing requirements Produced legal documents, including contracts and real estate closing statements. Researched statutes, decisions, legal articles and codes. Investigated facts and law of cases, using pertinent sources to determine causes of action and to prepare cases. Analyzed client balance sheets for auditing purposes. Contacted clients to schedule appointments and discuss the progress of cases. Conducted background investigations on the defendant. 07/2017 to 12/2017 Enrollment Coordinator Company Name – City , State The Enrollment Coordinator processes applications for, changes to, reinstatement of, and cancellation of insurance policies. Verifies eligibility requirements to meet Department of Insurance and Medicare regulations along with standards set by the organization for Individual, Medicare and commercial groups enrollees.  Analyze data received from various sources, to ensure accuracy of the claims and billing system. 10/2012 to 10/2013 Accounts Payable Clerk Company Name – City , State Generated and submitted invoices based upon financial schedule. Ensured invoices and check requests for our location were processed efficiently and accurately. Generated accounts payable reports for management review. Utilized talents and expertise when conducting monthly closing processes, journal entries, and accruals. Entered all invoices requiring payment via check or bank draft. Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials. Successfully implemented new technologies and process automations to encourage continuous improvement. Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions. Skills Accounts Payable, ADP, ADP payroll, C, databases, filing, HR, JD Edwards, JDE, Mac OS, Access, Excel, Microsoft Office programs, Outlook, PowerPoint,Windows, Word, Notary Public, nursing, Payroll, Policies, project management, Purchasing, Recruiting, SAP, Scheduling, Seminars, Supervisor, Technical Support, Transportation, utilities Education 2005 Associate of Science : Biology John A. Logan College - City , State Affiliations CiHRG member  SHRM member and Graduate of Generalist Program ","
    HR ASSISTANT III
    Certifications

    John A. Logan College 2003 - 2005 * 

    University of Alabama at Birmingham 2006 -*

    Professional Summary

    Human Resources Coordinator with extensive background in payroll processing, accounting and finance. Proficient in ADP and QuickBooks software.

    Results-oriented Human Resources Coordinator with 10+ years in all aspects of human resources management. Highly effective communicator who excels at building relationships at all organizational levels.

    HR professional highly effective at verifying that all documentation is properly authorized and supported according to company policies, regulatory practices and legal requirements.

    HR Coordinator offering well-rounded background in human resources, accounting and administration. Skilled in preparing and analyzing staffing metrics and reporting.

    Results-oriented Human Resources Executive with broad experience in all areas of HR, including policy development, performance management and benefits administration.

    Skills
    • SHRM - HR Generalist Certificate
    • CiHRG Member
    • SHRM Member
    • Notary Public
    • ADP Vantage
    • ADP Recruiting
    • JD Edwards (JDE)
    • Payroll 2016 Certificate via Fred Pryor Seminars
    • All Windows versions and Mac OS platforms.
    • Excel
    • Word
    • Access
    • PowerPoint
    • Outlook
    • SAP
    • HR department startup
    • Benefits and payroll coordination
    • Staff recruiting and retention
    • Background checks
    • Detail-oriented
    • Payroll processing
    • Exit interviews
    • Accounting and finance
    • Time Management
    • Superb interpersonal skills
    • Benefits administration
    • HRIS
    • Recruitment/staffing
    • Interviewing
    • Employee coaching
    • Performance management systems
    • Payroll administrator
    • Unemployment laws
    • Records maintenance
    • Training programs development
    • Audit preparation and reporting
    • Change management
    • General accounting
    • Budgeting proficiency
    • Regulatory compliance
    • Expertise in invoice and payment transactions
    • Account reconciliation
    • Exceptional organization
    • Analytical reasoning
    • Ethical approach
    • Superior attention to detail
    • Strong in MS Access and Excel
    • Invoice coding familiarity
    Work History
    05/2015 to 03/2017
    HR Assistant III Company Name – City , State
    • Administered payroll through ADP payroll system
    • Benefit coordination and administration Employee Purchases through pay data batch entry Maintained sick leave and attendance programs
    • Developed new process for employee evaluation which resulted in marked performance improvements.
    • Researched and updated all required materials needed for firm and partners.
    • Analyzed departmental documents for appropriate distribution and filing.
    • Assisted various business groups with document organization and dissemination during acquisitions.
    • Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
    01/2007 to 01/2008
    Compliance Coordinator Company Name – City , State
    • Payroll Verified licensure Compliance coordination per Federal and State regulations for nursing requirements
    • Produced legal documents, including contracts and real estate closing statements.
    • Researched statutes, decisions, legal articles and codes.
    • Investigated facts and law of cases, using pertinent sources to determine causes of action and to prepare cases.
    • Analyzed client balance sheets for auditing purposes.
    • Contacted clients to schedule appointments and discuss the progress of cases.
    • Conducted background investigations on the defendant.
    07/2017 to 12/2017
    Enrollment Coordinator Company Name – City , State

    The Enrollment Coordinator processes applications for, changes to, reinstatement of, and cancellation of insurance policies. Verifies eligibility requirements to meet Department of Insurance and Medicare regulations along with standards set by the organization for Individual, Medicare and commercial groups enrollees.  Analyze data received from various sources, to ensure accuracy of the claims and billing system.
    10/2012 to 10/2013
    Accounts Payable Clerk Company Name – City , State
    • Generated and submitted invoices based upon financial schedule.
    • Ensured invoices and check requests for our location were processed efficiently and accurately.
    • Generated accounts payable reports for management review.
    • Utilized talents and expertise when conducting monthly closing processes, journal entries, and accruals.
    • Entered all invoices requiring payment via check or bank draft.
    • Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
    • Successfully implemented new technologies and process automations to encourage continuous improvement.
    • Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.
    Skills

    Accounts Payable, ADP, ADP payroll, C, databases, filing, HR, JD Edwards, JDE, Mac OS, Access, Excel, Microsoft Office programs, Outlook, PowerPoint,Windows, Word, Notary Public, nursing, Payroll, Policies, project management, Purchasing, Recruiting, SAP, Scheduling, Seminars, Supervisor, Technical Support, Transportation, utilities

    Education
    2005
    Associate of Science : Biology
    John A. Logan College - City , State
    Affiliations

    CiHRG member 

    SHRM member and Graduate of Generalist Program

    ",HR 17659053," CUSTOMER SERVICE SPECIALIST Summary Detail-oriented individual with strong technical skills and the ability to learn concepts quickly. Proficient and adaptable; looking for an opportunity to use my knowledge and experience to assist a customer-service focused company. Versatile student with achieved success in on-campus and on-line classes. CORE STRENGTHS have been utilized in previous jobs that required immediate attention to detail and learning new computer program applications. Highlights Meticulous attention to detail Results-oriented Self-directed Time management Professional and mature Strong problem solver Resourceful Dedicated team player Strong interpersonal skills Microsoft Office, Excel, Power Point Understands grammar Proofreading Strong communication skills Cash handling Knowledge of income tax procedures Positive attitude Strong organizational skills Active listening skills Computer proficient Accomplishments 2010 Co Founder of a non-profit Assist women during and after incarceration Remodel project of house purchased 03/2011 Manage a transitional house for women Fundraising Create budget for operational expenses May 1986 - June 2005 Mom to 3 daughters - home schooled my children 2001 - Present Active volunteer at Tri County Regional Jail Classes - computer, sewing, craft, self improvement Skills Second Language - ASL Data collection Data entry Grammar Proofreading Multi-Task Management Reading Comprehension 10-Key Grasp new concepts Experience 08/2014 to Current Customer Service Specialist Company Name － City , State Provide accurate and appropriate information in response to customer inquiries. Address customer service inquiries in a timely and accurate fashion. Demonstrated mastery of customer service call script within specified time frames. Build customer loyalty by placing follow-up calls for customers who reported product issues. Verify that information in the computer system was up-to-date and accurate. Update Insurance policies on homeowners account Issue premium payments Request research and follow up to remove or update required insurance coverage and payments Provide explanation of letters sent to customer regarding hazard, flood, windstorm, and condo master policies My current position requires operating fourteen computer applications , completing research within data base, updating insurance coverage, issuing payments, and answering customer's concerns in a proficient manner. 06/2005 to Current Co Owner Company Name － City , State Inspect work sites to measure dimensions, lay out work and estimate materials for each job. Recommend options to customers for blending, harmonizing and contrasting colors. Refinish household furniture such as desks, chairs, tables and bookcases. Coordinate and completed ongoing routine painting of the exterior and interior of the properties. Cover floors before prepping, priming and painting all surfaces. Maintain a thorough inventory of paint equipment and supplies. Repaint entire apartments after residents moved out. Collaborate with electricians, carpenters and mechanics to complete construction projects. Determine appropriate color for new and replacement applications during consultation with customers. 10/2012 to 08/2014 Surfacer Sanding - Paint/ Line 2 Company Name － City , State Assess work for errors or compliance issues and make corrections and modifications when necessary Clean and finish sub-assemblies or assemblies using hand or power tools Inspect, sand, and remove defects from automobiles before they enter the paint booth 03/2011 to 07/2012 Cashier/Customer Service Company Name － City , State Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Kept the showroom clean and maintained neat, orderly product displays. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Communicated merchandise needs and issues to appropriate supervisors in a timely fashion. Balanced the needs of multiple customers simultaneously in a fast- paced retail environment. Processed shipments and maintained organized stock shelves. Processed all sales transactions accurately and in a timely fashion. Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers. Marked clearance products with updated price tags. Worked as a team member performing cashier duties, product assistance and cleaning. 11/1984 to 05/1986 Payroll Clerk Company Name － City , State Computed hours and applied to individual client accounts Processed payroll and employee pay adjustments. Verified that information in the computer system was up-to-date and accurate. Processed confidential tax form information. Assisted with payroll preparation and entered data into cumulative payroll document. Verified and printed W-2 year end reports 06/1983 to 07/1984 Cash Office / Bookkeeper - Apparel Departments Company Name － City , State Handled cash and deposits using the proper accounting procedures and documentation. Entered weekly sales and customer count sheets for review by management. Processed payroll and employee pay adjustments. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Cross-trained and provided back-up for other customer service representatives when needed. Computed accurate sales prices for purchase transactions. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. Assisted customers with store and product complaints. Compiled weekly monetary reports and records for store managers. Maintained adequate cash supply in cash drawers in multiple checkout stations. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Processed merchandise returns and exchanges. Education 2015 Associate of Arts : Sociology Sociology, Psychology and Communications Sinclair Community College － City , State GPA: Dean's List Academic Achievement Award The National Society of Leadership and Success Sociology Sociology, Psychology and Communications Dean's List Academic Achievement Award The National Society of Leadership and Success ","
    CUSTOMER SERVICE SPECIALIST
    Summary

    Detail-oriented individual with strong technical skills and the ability to learn concepts quickly. Proficient and adaptable; looking for an opportunity to use my knowledge and experience to assist a customer-service focused company. Versatile student with achieved success in on-campus and on-line classes. CORE STRENGTHS have been utilized in previous jobs that required immediate attention to detail and learning new computer program applications.

    Highlights
    • Meticulous attention to detail
    • Results-oriented
    • Self-directed
    • Time management
    • Professional and mature
    • Strong problem solver
    • Resourceful
    • Dedicated team player
    • Strong interpersonal skills
    • Microsoft Office, Excel, Power Point
    • Understands grammar
    • Proofreading
    • Strong communication skills
    • Cash handling
    • Knowledge of income tax procedures
    • Positive attitude
    • Strong organizational skills
    • Active listening skills
    • Computer proficient
    Accomplishments
    • 2010 Co Founder of a non-profit Assist women during and after incarceration
    • Remodel project of house purchased 03/2011
    • Manage a transitional house for women
    • Fundraising
    • Create budget for operational expenses

    May 1986 - June 2005

    • Mom to 3 daughters - home schooled my children

    2001 - Present

    • Active volunteer at Tri County Regional Jail
    • Classes - computer, sewing, craft, self improvement

    Skills
    • Second Language - ASL
    • Data collection
    • Data entry
    • Grammar
    • Proofreading
    • Multi-Task Management
    • Reading Comprehension
    • 10-Key
    • Grasp new concepts
    Experience
    08/2014 to Current
    Customer Service Specialist Company Name － City , State
    • Provide accurate and appropriate information in response to customer inquiries.
    • Address customer service inquiries in a timely and accurate fashion. Demonstrated mastery of customer service call script within specified time frames.
    • Build customer loyalty by placing follow-up calls for customers who reported product issues.
    • Verify that information in the computer system was up-to-date and accurate.
    • Update Insurance policies on homeowners account
    • Issue premium payments
    • Request research and follow up to remove or update required insurance coverage and payments
    • Provide explanation of letters sent to customer regarding hazard, flood, windstorm, and condo master policies
    • My current position requires operating fourteen computer applications , completing research within data base, updating insurance coverage, issuing payments, and answering customer's concerns in a proficient manner.
    06/2005 to Current
    Co Owner Company Name － City , State
    • Inspect work sites to measure dimensions, lay out work and estimate materials for each job.
    • Recommend options to customers for blending, harmonizing and contrasting colors.
    • Refinish household furniture such as desks, chairs, tables and bookcases.
    • Coordinate and completed ongoing routine painting of the exterior and interior of the properties.
    • Cover floors before prepping, priming and painting all surfaces.
    • Maintain a thorough inventory of paint equipment and supplies.
    • Repaint entire apartments after residents moved out.
    • Collaborate with electricians, carpenters and mechanics to complete construction projects.
    • Determine appropriate color for new and replacement applications during consultation with customers.
    10/2012 to 08/2014
    Surfacer Sanding - Paint/ Line 2 Company Name － City , State
    • Assess work for errors or compliance issues and make corrections and modifications when necessary
    • Clean and finish sub-assemblies or assemblies using hand or power tools
    • Inspect, sand, and remove defects from automobiles before they enter the paint booth
    03/2011 to 07/2012
    Cashier/Customer Service Company Name － City , State
    • Helped customers select products that best fit their personal needs.
    • Maintained visually appealing and effective displays for the entire store.
    • Educated customers on product and service offerings.
    • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
    • Kept the showroom clean and maintained neat, orderly product displays.
    • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
    • Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
    • Balanced the needs of multiple customers simultaneously in a fast- paced retail environment.
    • Processed shipments and maintained organized stock shelves.
    • Processed all sales transactions accurately and in a timely fashion.
    • Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
    • Marked clearance products with updated price tags.
    • Worked as a team member performing cashier duties, product assistance and cleaning.
    11/1984 to 05/1986
    Payroll Clerk Company Name － City , State
    • Computed hours and applied to individual client accounts
    • Processed payroll and employee pay adjustments.
    • Verified that information in the computer system was up-to-date and accurate.
    • Processed confidential tax form information.
    • Assisted with payroll preparation and entered data into cumulative payroll document.
    • Verified and printed W-2 year end reports
    06/1983 to 07/1984
    Cash Office / Bookkeeper - Apparel Departments Company Name － City , State
    • Handled cash and deposits using the proper accounting procedures and documentation.
    • Entered weekly sales and customer count sheets for review by management.
    • Processed payroll and employee pay adjustments.
    • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
    • Cross-trained and provided back-up for other customer service representatives when needed.
    • Computed accurate sales prices for purchase transactions.
    • Worked as a team member performing cashier duties, product assistance and cleaning.
    • Expressed appreciation and invited customers to return to the store.
    • Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
    • Assisted customers with store and product complaints.
    • Compiled weekly monetary reports and records for store managers.
    • Maintained adequate cash supply in cash drawers in multiple checkout stations.
    • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
    • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
    • Processed merchandise returns and exchanges.
    Education
    2015
    Associate of Arts : Sociology Sociology, Psychology and Communications Sinclair Community College － City , State GPA: Dean's List Academic Achievement Award The National Society of Leadership and Success Sociology Sociology, Psychology and Communications Dean's List Academic Achievement Award The National Society of Leadership and Success
    ",APPAREL 20628003," DIGITAL MARKETING SPECIALIST Summary Digital marketing professional experienced in sales, marketing and account management. Google AdWords and Analytics certified with skills including PPC/SEM, lead generation, analytics, SEO, social media, landing page optimization, and creative work. Out-of-the-box creative problem solver, capable of meeting deadlines under pressure. Detail oriented with exceptional communication skills (verbal/written). Skills Digital Marketing Strategy  Search Engine Marketing Search Engine Optimization Social Media Marketing Experience 06/2017 to Current Digital Marketing Specialist Company Name － City , State Maintain clients' online presence, and ensuring that their products and services are effectively communicated to their target audiences. Optimize advertising spending by implementing proper Adwords account structures, negative keywords, and A/B split testing. Use Google Analytics data to modify site content, achieve goals, and reach KPI's, including CPC, CTR, quality score, and ROI. Familiar with SEO strategies like competitive keyword research, domain authority analysis, and link building. 02/2016 to 07/2017 Store Manager Company Name － City , State Supervises and motivate team members to meet daily high standards of cleanliness, efficiency, and customer service at all times. Manage work schedules within established budgets for optimal store coverage. Monitor sales and labor cost issues daily with a goal to maximize profitability without sacrificing customer service. 09/2013 to 11/2015 Sales Representative Company Name － City , State Responsible for customer support, orders, and quotations via phone, fax, email, and person-to-person interaction. Meets and/or exceeds sales and profit goals by following up on sales leads, monitoring market trends and growing the positive reputation of the company. Education and Training 2016 Mt. San Antonio College － City , State 2017 Digital Marketing Career Blueprint － City , State ","
    DIGITAL MARKETING SPECIALIST
    Summary
    Digital marketing professional experienced in sales, marketing and account management. Google AdWords and Analytics certified with skills including PPC/SEM, lead generation, analytics, SEO, social media, landing page optimization, and creative work. Out-of-the-box creative problem solver, capable of meeting deadlines under pressure. Detail oriented with exceptional communication skills (verbal/written).
    Skills
    • Digital Marketing Strategy 
    • Search Engine Marketing
    • Search Engine Optimization
    • Social Media Marketing

    Experience
    06/2017 to Current
    Digital Marketing Specialist Company Name － City , State
    • Maintain clients' online presence, and ensuring that their products and services are effectively communicated to their target audiences.
    • Optimize advertising spending by implementing proper Adwords account structures, negative keywords, and A/B split testing.
    • Use Google Analytics data to modify site content, achieve goals, and reach KPI's, including CPC, CTR, quality score, and ROI.
    • Familiar with SEO strategies like competitive keyword research, domain authority analysis, and link building.
    02/2016 to 07/2017
    Store Manager Company Name － City , State
    • Supervises and motivate team members to meet daily high standards of cleanliness, efficiency, and customer service at all times.
    • Manage work schedules within established budgets for optimal store coverage.
    • Monitor sales and labor cost issues daily with a goal to maximize profitability without sacrificing customer service.
    09/2013 to 11/2015
    Sales Representative Company Name － City , State
    • Responsible for customer support, orders, and quotations via phone, fax, email, and person-to-person interaction.
    • Meets and/or exceeds sales and profit goals by following up on sales leads, monitoring market trends and growing the positive reputation of the company.
    Education and Training
    2016
    Mt. San Antonio College － City , State
    2017
    Digital Marketing Career Blueprint － City , State
    ",DIGITAL-MEDIA 23864858," DIGITAL MARKETING MANAGER Core Qualifications Window XP, Vista, 7. Program languages: Lisp, HTML, SQL, Macros (VBA). Software Products/Tools: Microsoft Word, Excel (Pivot table, Vlookup, etc.), Access, PowerPoint, Sharepoint, Salesforce, Google Analytics, IBM Coremetrics and Microstrategy, Infoview, Basecamp, Youtube and Facebook Analytics, Sitespect, SEO (working knowledge). Others: Statistic, Behavioral Psychology. Experience Digital Marketing Manager 08/2012 to 01/2016 Company Name City , State Grew the combined SEM, display, retargeting and affiliate marketing channel by 15% in membership this past year. Hence an increase of $20 million in life time value. Launched acquisition and brand awareness marketing campaigns with marketing partners Affiliate, Retargeting, SEM Adwords, Facebook, etc.) that were segmented by market. Optimized campaigns across different channels by changing/adding keywords, creative, ad grouping, dna/cities, ad copies, bids, landing pages, etc. to lower CPA and increase ROI. Collaborated with pricing and creative team and marketing partners to create/replace creative that reflect marketing strategies. Worked with marketing partners to understand & compete with competitors' marketing strategies. Maintained budgets and negotiated prices/bonuses with new/existing marketing partners. Exported data from different marketing partners system. Used advance Excel to dissect data and create dashboards to highlight marketing campaigns (CPA, CPC, CPM). Used PowerPoint to present KPI, ROI and recommendations to internal teams, executives and marketing partners. Managed an associate to maintain and optimize campaigns across different channels. Created A/B and multivariate tests with Sitespect to find landing page/channel/messaging that generate the highest conversion rate. Consequently increase conversion rate by 10%. Analyzed web & marketing performance metrics such as CTR, Conversion Rate, purchase funnel conversion rate, LTV, etc. with IBM Coremetric and Google Analytics. Affiliate Marketing Manager 04/2009 to 07/2012 Company Name City , State Managed and monitored daily affiliate performance. Also optimized campaigns often by changing creative, landing pages, offers, etc. As a result generated 10% increase in revenue. Negotiated with affiliate networks for optimal cost: base on CPC, CPM, CPA. Used SiteCatalyst, Omniture to generate daily and weekly reporting & analysis to internal team and external partners. Researched and built partnerships with new affiliates with high levels of relevant traffic. Worked with creative team to design creative that is relevant to current events and seasons. Managed A/B and multivariate tests to find the highest converting landing pages. Analyzed historic performance with advance Microsoft Excel (Pivot table and Vlookup) Developed new business models such as up selling, redesigning creative and pop ups. Collaborated with technical teams to resolve reporting, creative or application issues. Business Intelligent Analyst 07/2006 to 04/2009 Company Name City , State Worked with multiple teams to increase call by 18% and revenue by 10% in past years. Used SQL to mine data from multiple databases and tables. Also gathered data from Salesforce. Built ad hoc report with Business Object - Infoview to highlight metrics: impressions, searches, clicks, CTR, revenue, etc. Created a dashboard that collects raw data live without the delay of applying business rules Designed A/B testing to highlight the effects of product enhancements or replacements. Analyzed the results of A/B testing with advance Excel (Pivot table, Vlookup, etc) and present KPI and forecast to team members and management in PowerPoint. Identified enhancements in existing online products to increase search relevancy and customer experience, as result increase in click through rate (CTR) & more revenue. Loan Processor/Analyst 07/2004 to 06/2006 Company Name City , State Validated and verified loan application information. Compared application information to Database. Analyzed supporting documentation on Automated Underwriting System. Reviewed loan application package for completeness and accuracy. Reconciled application information against system input, comparing individual data. Calculated and analyzed debt to income ratio (i.e. employment, tax returns, etc.). Also funds to close (i.e. verification of deposits, gift money, etc). Coordinated rigorously with customers, boarding, processing, underwriting, closing, appraisal and escrow teams to close loans. Education Bachelor : Cognitive Science Computational Modeling May 2004 University of California City Cognitive Science Computational Modeling Skills ad, budgets, closing, Conversion, CPA, databases, Database, dna, documentation, funds, Google Analytics, HTML, IBM, Lisp, Macros, marketing strategies, marketing, market, messaging, Access, Microsoft Excel, Excel, money, PowerPoint, Sharepoint, Window, Microsoft Word, Microstrategy, networks, Operating systems, page, Pivot table, pricing, Psychology, reporting, selling, SQL, tables, tax returns, Underwriting, Vista, VBA ","
    DIGITAL MARKETING MANAGER
    Core Qualifications
    • Window XP, Vista, 7.
    • Program languages: Lisp, HTML, SQL, Macros (VBA).
    • Software Products/Tools: Microsoft Word, Excel (Pivot table, Vlookup, etc.), Access, PowerPoint,
    • Sharepoint, Salesforce, Google Analytics, IBM Coremetrics and
    • Microstrategy, Infoview, Basecamp, Youtube and Facebook Analytics,
    • Sitespect, SEO (working knowledge). Others: Statistic, Behavioral Psychology.
    Experience
    Digital Marketing Manager 08/2012 to 01/2016 Company Name City , State
    • Grew the combined SEM, display, retargeting and affiliate marketing channel by 15% in membership this past year.
    • Hence an increase of $20 million in life time value.
    • Launched acquisition and brand awareness marketing campaigns with marketing partners Affiliate, Retargeting, SEM Adwords, Facebook, etc.) that were segmented by market.
    • Optimized campaigns across different channels by changing/adding keywords, creative, ad grouping, dna/cities, ad copies, bids, landing pages, etc.
    • to lower CPA and increase ROI.
    • Collaborated with pricing and creative team and marketing partners to create/replace creative that reflect marketing strategies.
    • Worked with marketing partners to understand & compete with competitors' marketing strategies.
    • Maintained budgets and negotiated prices/bonuses with new/existing marketing partners.
    • Exported data from different marketing partners system.
    • Used advance Excel to dissect data and create dashboards to highlight marketing campaigns (CPA, CPC, CPM).
    • Used PowerPoint to present KPI, ROI and recommendations to internal teams, executives and marketing partners.
    • Managed an associate to maintain and optimize campaigns across different channels.
    • Created A/B and multivariate tests with Sitespect to find landing page/channel/messaging that generate the highest conversion rate.
    • Consequently increase conversion rate by 10%.
    • Analyzed web & marketing performance metrics such as CTR, Conversion Rate, purchase funnel conversion rate, LTV, etc.
    • with IBM Coremetric and Google Analytics.
    Affiliate Marketing Manager 04/2009 to 07/2012 Company Name City , State
    • Managed and monitored daily affiliate performance.
    • Also optimized campaigns often by changing creative, landing pages, offers, etc.
    • As a result generated 10% increase in revenue.
    • Negotiated with affiliate networks for optimal cost: base on CPC, CPM, CPA.
    • Used SiteCatalyst, Omniture to generate daily and weekly reporting & analysis to internal team and external partners.
    • Researched and built partnerships with new affiliates with high levels of relevant traffic.
    • Worked with creative team to design creative that is relevant to current events and seasons.
    • Managed A/B and multivariate tests to find the highest converting landing pages.
    • Analyzed historic performance with advance Microsoft Excel (Pivot table and Vlookup) Developed new business models such as up selling, redesigning creative and pop ups.
    • Collaborated with technical teams to resolve reporting, creative or application issues.
    Business Intelligent Analyst 07/2006 to 04/2009 Company Name City , State
    • Worked with multiple teams to increase call by 18% and revenue by 10% in past years.
    • Used SQL to mine data from multiple databases and tables.
    • Also gathered data from Salesforce.
    • Built ad hoc report with Business Object - Infoview to highlight metrics: impressions, searches, clicks, CTR, revenue, etc.
    • Created a dashboard that collects raw data live without the delay of applying business rules Designed A/B testing to highlight the effects of product enhancements or replacements.
    • Analyzed the results of A/B testing with advance Excel (Pivot table, Vlookup, etc) and present KPI and forecast to team members and management in PowerPoint.
    • Identified enhancements in existing online products to increase search relevancy and customer experience, as result increase in click through rate (CTR) & more revenue.
    Loan Processor/Analyst 07/2004 to 06/2006 Company Name City , State
    • Validated and verified loan application information.
    • Compared application information to Database.
    • Analyzed supporting documentation on Automated Underwriting System.
    • Reviewed loan application package for completeness and accuracy.
    • Reconciled application information against system input, comparing individual data.
    • Calculated and analyzed debt to income ratio (i.e.
    • employment, tax returns, etc.).
    • Also funds to close (i.e.
    • verification of deposits, gift money, etc).
    • Coordinated rigorously with customers, boarding, processing, underwriting, closing, appraisal and escrow teams to close loans.
    Education
    Bachelor : Cognitive Science Computational Modeling May 2004 University of California City Cognitive Science Computational Modeling
    Skills
    ad, budgets, closing, Conversion, CPA, databases, Database, dna, documentation, funds, Google Analytics, HTML, IBM, Lisp, Macros, marketing strategies, marketing, market, messaging, Access, Microsoft Excel, Excel, money, PowerPoint, Sharepoint, Window, Microsoft Word, Microstrategy, networks, Operating systems, page, Pivot table, pricing, Psychology, reporting, selling, SQL, tables, tax returns, Underwriting, Vista, VBA
    ",DIGITAL-MEDIA 36694627," SHELTER ADVOCATE Summary Dynamic shelter advocate with years of clerical experience that is great with communication skills and confidentiality. I am very experienced with computers and a tremendous amount of office skills. Highlights Crisis intervention and resolution Complex problem solving skills Valid Texas driver's license Reliable transportation Strong decision maker Fundraising background Client engagement Compassionate Dedicated patient advocate Self-starter Event planning and coordination Microsoft Office Suite Accomplishments Promoted to Lead Teller after 9 months of employment. Promoted to Assistant Manager at a gas station after being a cashier for 1 month. Assisted with organizing, planning, and hosting a Candlelight Vigil for the Dove Project, Inc. Assists with supervising and directing the work of community service workers and volunteers. Experience SHELTER ADVOCATE July 2014 to August 2015 Company Name - City , State Tested clients for drug use and referred them to other community resources. Produced media advisories, brochures, fact sheets, print ads and newsletters. Promoted healthy habits and practices in outreach materials and presentations. Charted and recorded information in client files. Tracked client movement on and off the unit by documenting times and destinations of clients. Traveled locally and regionally to conferences, workshops and presentations. Maintained up-to-date and comprehensive electronic and paper filing systems. Collaborated with local health departments and other community partners. Educated the public regarding community health resources in correctional facilities, community centers and churches. Drafted and revised reports, articles and background papers. Educated clients about treatment options and answered related questions. Checked facility for open windows, locked doors, malfunctioning smoke detectors and other safety hazards. Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention. MUNICIPAL COURT CLERK January 2014 to March 2014 Company Name - City , State Processed summons, subpoenas, appeals and motions. Drafted legal papers including complaints, summons and interrogatories. Gathered and analyzed research data regarding statutes, decisions, legal articles and codes. Investigated facts and law of cases using pertinent sources to determine causes of action and to prepare cases. Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials. Organized and maintained law libraries, documents and case files. Photocopied all correspondence, documents and other printed materials. Processed and distributed invoices to bill clients. Composed and revised legal documents, including letters, depositions and court documents. Created and tracked all expenses and client account codes Recorded and monitored court appearance dates. LEAD TELLER June 2012 to August 2013 Company Name - City , State Established new customer accounts including checking, savings, lines of credit and loans. Processed sales referrals and promoted bank services and products. Balanced daily cash deposits and bank vault inventory with a zero error rate. Assembled in-store marketing displays. Processed cash withdrawals. Trained employees on cash drawer operation. Adhered to Wells Fargo security and audit procedures. Researched and resolved customer issues on personal savings, checking and lines of credit accounts. Examined checks for identification and endorsement. Supplied tellers with coin and currency as needed. Maintained confidentiality of bank records and client information. Directed specific questions to appropriate branch personnel. Delivered prompt, accurate and excellent customer service. Education High School Diploma : General , 2000 Jefferson City High School - City , State , Cole Top 10% of class Coursework in Business, Communications and Advertising Coursework in Accounting 1 & 2 3.4 GPA Coursework includes Human Computer Interaction C oursework in Technical and Professional Writing Select One Skills 10 key, adding machine, approach, agency, banking, basic, bonds, case management, cash handling, clerical, conflict resolution, Copying, counseling, crisis intervention, client, clients, customer service, data entry, driving, Trains employees, Faxing, Filing, financial, forms, fundraising, law enforcement, legal, letters, Director, meetings, access, microsoft excel, money, office, PowerPoint, microsoft word, works, multi-tasking, Organizing, Personnel, Police, policies, presentations, public relations, receiving, record keeping, recruiting, reporting, researching, safety, Scanning, secretarial, statistics, supervisor, Supervisory, supervising, taking messages, phone, typing 65 wpm, warrants ","
    SHELTER ADVOCATE
    Summary

    Dynamic shelter advocate with years of clerical experience that is great with communication skills and confidentiality. I am very experienced with computers and a tremendous amount of office skills.

    Highlights
    • Crisis intervention and resolution
    • Complex problem solving skills
    • Valid Texas driver's license
    • Reliable transportation
    • Strong decision maker
    • Fundraising background
    • Client engagement
    • Compassionate
    • Dedicated patient advocate
    • Self-starter
    • Event planning and coordination
    • Microsoft Office Suite
    Accomplishments
    • Promoted to Lead Teller after 9 months of employment.
    • Promoted to Assistant Manager at a gas station after being a cashier for 1 month.
    • Assisted with organizing, planning, and hosting a Candlelight Vigil for the Dove Project, Inc.
    • Assists with supervising and directing the work of community service workers and volunteers.
    Experience
    SHELTER ADVOCATE
    July 2014 to August 2015     Company Name - City , State
    • Tested clients for drug use and referred them to other community resources.
    • Produced media advisories, brochures, fact sheets, print ads and newsletters.
    • Promoted healthy habits and practices in outreach materials and presentations.
    • Charted and recorded information in client files.
    • Tracked client movement on and off the unit by documenting times and destinations of clients.
    • Traveled locally and regionally to conferences, workshops and presentations.
    • Maintained up-to-date and comprehensive electronic and paper filing systems.
    • Collaborated with local health departments and other community partners.
    • Educated the public regarding community health resources in correctional facilities, community centers and churches.
    • Drafted and revised reports, articles and background papers.
    • Educated clients about treatment options and answered related questions.
    • Checked facility for open windows, locked doors, malfunctioning smoke detectors and other safety hazards.
    • Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention.
    MUNICIPAL COURT CLERK
    January 2014 to March 2014     Company Name - City , State
    • Processed summons, subpoenas, appeals and motions.
    • Drafted legal papers including complaints, summons and interrogatories.
    • Gathered and analyzed research data regarding statutes, decisions, legal articles and codes.
    • Investigated facts and law of cases using pertinent sources to determine causes of action and to prepare cases.
    • Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
    • Organized and maintained law libraries, documents and case files.
    • Photocopied all correspondence, documents and other printed materials.
    • Processed and distributed invoices to bill clients.
    • Composed and revised legal documents, including letters, depositions and court documents.
    • Created and tracked all expenses and client account codes
    • Recorded and monitored court appearance dates.
    LEAD TELLER
    June 2012 to August 2013     Company Name - City , State
    • Established new customer accounts including checking, savings, lines of credit and loans.
    • Processed sales referrals and promoted bank services and products.
    • Balanced daily cash deposits and bank vault inventory with a zero error rate.
    • Assembled in-store marketing displays.
    • Processed cash withdrawals.
    • Trained employees on cash drawer operation.
    • Adhered to Wells Fargo security and audit procedures.
    • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
    • Examined checks for identification and endorsement.
    • Supplied tellers with coin and currency as needed.
    • Maintained confidentiality of bank records and client information.
    • Directed specific questions to appropriate branch personnel.
    • Delivered prompt, accurate and excellent customer service.
    Education
    High School Diploma : General , 2000 Jefferson City High School - City , State , Cole
    • Top 10% of class
    • Coursework in Business, Communications and Advertising
    • Coursework in Accounting 1 & 2
    • 3.4 GPA
    • Coursework includes Human Computer Interaction
    • C oursework in Technical and Professional Writing
    Select One
    Skills

    10 key, adding machine, approach, agency, banking, basic, bonds, case management, cash handling, clerical, conflict resolution, Copying, counseling, crisis intervention, client, clients, customer service, data entry, driving, Trains employees, Faxing, Filing, financial, forms, fundraising, law enforcement, legal, letters, Director, meetings, access, microsoft excel, money, office, PowerPoint, microsoft word, works, multi-tasking, Organizing, Personnel, Police, policies, presentations, public relations, receiving, record keeping, recruiting, reporting, researching, safety, Scanning, secretarial, statistics, supervisor, Supervisory, supervising, taking messages, phone, typing 65 wpm, warrants

    ",ADVOCATE 12085736," DIGITAL ADVERTISING CONSULTANT Experience Digital Advertising Consultant , 07/2013 to 12/2017 Company Name – City , State Responsible for negotiation and execution of programmatic and direct buys and handle the day- to-day campaign operations across multiple DSPs and other partners. Responsible for accessing company's digital strategy and recommend tactics to achieve platform efficiencies and brand awareness. Develop performance KPI Expectations for company's strategic objectives. Executed A/B testing for client strategy to report and recommend best performing variables. Promoted and demonstrated the value of Search Engine Marketing (PPC), Display Advertising, Social Media, Mobile Advertising, and website solutions to generate new business within the organization's niche market. Analyzed and implemented various digital marketing tools to develop well-rounded strategy for the organization. Maintained all ad campaigns and ensured appropriate reports and delivery rates. Worked with web development team to implement tracking pixels. Be the main point of entry for all internal and external tracking pixel placements. Sales Engineer , 03/2008 to 04/2010 Company Name – City , State Provided pre-sales technical assistance and on-line product education of SaaS ad serving management software AdJuggler. Created and presented training courses on relevant and proper ad operations workflow for 80+ publisher and marketer clients in the B2B and B2C business. Implemented direct, programmatic, and remnant campaigns using several DSPs, created QA processes, and solved delivery and discrepancy issues. Implemented 1st and 3rd party creative assets for campaign including: static images, JavaScript tags, HTML tags, Flash files, Videos, Text links and E-mail Newsletters. Supported ad fulfillment operations including daily reporting, media plan maintenance, contract management, client support, and client media plan implementation. Prepared technical presentations to effectively communicated AdJuggler's value proposition within a highly competitive ad serving platforms market. Coordinated the design, development, and maintenance of specialized Ad-Serving platform software tailored to client's strategy and workflow. Evaluated, tested and integrated vendor partners for data targeting, verification, and maintenance. Each vendor was evaluated on features, service, price, and other metrics to determine integration suitability with AdJuggler Ad Server Platform. Worked with 3rd party rich media and video platforms (Vindico, MediaMind, Pointroll, EyeWonder, Brightcove) regarding tracking requirements and implementation. In addition to maintaining vendor relationships to facilitate efficient integration of 3rd party media assets with AdJuggler Ad Server. Provided on-going training and support for members of the sales team, including client on- boarding, Request For Proposal and Insertion Order. Provided customer training and implementation assistance on online ad serving and management software. Worked with clients to define campaign requirements, including KPI and performance benchmarks to ensure satisfactory ROI. Maintained product road maps and feature specifications in addition to managing product releases timelines of major product builds and custom development requests. Drive operational efficiency through the design, creation, and maintenance of an extensive technical documentation and reference material regarding AdJuggler Ad Server platform as well as ad operations processes. Produced In-platform contextual instructional video modules for the AdJuggler Ad Server platform. Solicited and incorporate feedback from Beta User and Clients of the Ad Server Platform to improve workflow with the UI/UX design of the Ad Server. Client Data Analyst , 06/2007 to 03/2008 Company Name – City , State Provided on-line customer support for leading software's, RoboForm Pro, RoboForm2Go and Goodsync, through web based customer support application. Assisted Customers with downloading, activation, and technical issues via telephone. Handled organization computerized shipping and receiving of goods. Performed verification of on-line purchase, authentication of credit card as well as other payment methods. Education Bachelors of Science : Computer Science Eastern Shore , May 2007 University of Maryland Computer Science Eastern Shore Summary 7+ years of experience in strategic planning, programmatic advertising, campaign management, performance optimization, and inventory forecasting. Experience in programmatic advertising with proficiency in ad serving, DSP, SSP, DMP, Ad Exchange, and Ad Network platforms. Experience in leveraging all facets of advertising operations including but not limited to campaign management, advertising application management and detailed campaign analysis. Proficient in the use of various reporting tools and advertising platforms. Extremely passionate and knowledgeable about digital media. Highlights DoubleClick (DFP-Certified, DCM & DBM) as well as an understanding of programmatic advertising delivery processes, including but not limited to Ad Exchanges, Demand and Supply Side platforms, RTB, and prevailing industry standards (VAST, VPAID, MRAID, IAB etc.) · Applications: Proficient in Basic SQL, JavaScript, and HTML5/CSS Skills Ad, Advertising, B2B, Basic, competitive, contract management, credit, CSS, client, Clients, customer support, client support, DBM, delivery, E-mail, features, Flash, UX, HTML, HTML5, JavaScript, managing, marketing, market, media plan, publisher, negotiation, Newsletters, presentations, processes, Proposal, QA, receiving, reporting, sales, Servers, shipping, SQL, strategy, strategic, technical assistance, technical documentation, telephone, video, web development, website, workflow ","
    DIGITAL ADVERTISING CONSULTANT
    Experience
    Digital Advertising Consultant , 07/2013 to 12/2017
    Company Name – City , State
    • Responsible for negotiation and execution of programmatic and direct buys and handle the day- to-day campaign operations across multiple DSPs and other partners.
    • Responsible for accessing company's digital strategy and recommend tactics to achieve platform efficiencies and brand awareness.
    • Develop performance KPI Expectations for company's strategic objectives.
    • Executed A/B testing for client strategy to report and recommend best performing variables.
    • Promoted and demonstrated the value of Search Engine Marketing (PPC), Display Advertising, Social Media, Mobile Advertising, and website solutions to generate new business within the organization's niche market.
    • Analyzed and implemented various digital marketing tools to develop well-rounded strategy for the organization.
    • Maintained all ad campaigns and ensured appropriate reports and delivery rates.
    • Worked with web development team to implement tracking pixels.
    • Be the main point of entry for all internal and external tracking pixel placements.
    Sales Engineer , 03/2008 to 04/2010
    Company Name – City , State
    • Provided pre-sales technical assistance and on-line product education of SaaS ad serving management software AdJuggler.
    • Created and presented training courses on relevant and proper ad operations workflow for 80+ publisher and marketer clients in the B2B and B2C business.
    • Implemented direct, programmatic, and remnant campaigns using several DSPs, created QA processes, and solved delivery and discrepancy issues.
    • Implemented 1st and 3rd party creative assets for campaign including: static images, JavaScript tags, HTML tags, Flash files, Videos, Text links and E-mail Newsletters.
    • Supported ad fulfillment operations including daily reporting, media plan maintenance, contract management, client support, and client media plan implementation.
    • Prepared technical presentations to effectively communicated AdJuggler's value proposition within a highly competitive ad serving platforms market.
    • Coordinated the design, development, and maintenance of specialized Ad-Serving platform software tailored to client's strategy and workflow.
    • Evaluated, tested and integrated vendor partners for data targeting, verification, and maintenance.
    • Each vendor was evaluated on features, service, price, and other metrics to determine integration suitability with AdJuggler Ad Server Platform.
    • Worked with 3rd party rich media and video platforms (Vindico, MediaMind, Pointroll, EyeWonder, Brightcove) regarding tracking requirements and implementation.
    • In addition to maintaining vendor relationships to facilitate efficient integration of 3rd party media assets with AdJuggler Ad Server.
    • Provided on-going training and support for members of the sales team, including client on- boarding, Request For Proposal and Insertion Order.
    • Provided customer training and implementation assistance on online ad serving and management software.
    • Worked with clients to define campaign requirements, including KPI and performance benchmarks to ensure satisfactory ROI.
    • Maintained product road maps and feature specifications in addition to managing product releases timelines of major product builds and custom development requests.
    • Drive operational efficiency through the design, creation, and maintenance of an extensive technical documentation and reference material regarding AdJuggler Ad Server platform as well as ad operations processes.
    • Produced In-platform contextual instructional video modules for the AdJuggler Ad Server platform.
    • Solicited and incorporate feedback from Beta User and Clients of the Ad Server Platform to improve workflow with the UI/UX design of the Ad Server.
    Client Data Analyst , 06/2007 to 03/2008
    Company Name – City , State
    • Provided on-line customer support for leading software's, RoboForm Pro, RoboForm2Go and Goodsync, through web based customer support application.
    • Assisted Customers with downloading, activation, and technical issues via telephone.
    • Handled organization computerized shipping and receiving of goods.
    • Performed verification of on-line purchase, authentication of credit card as well as other payment methods.
    Education
    Bachelors of Science : Computer Science Eastern Shore , May 2007
    University of Maryland
    Computer Science Eastern Shore
    Summary
    7+ years of experience in strategic planning, programmatic advertising, campaign management, performance optimization, and inventory forecasting. Experience in programmatic advertising with proficiency in ad serving, DSP, SSP, DMP, Ad Exchange, and Ad Network platforms. Experience in leveraging all facets of advertising operations including but not limited to campaign management, advertising application management and detailed campaign analysis. Proficient in the use of various reporting tools and advertising platforms. Extremely passionate and knowledgeable about digital media.
    Highlights
    DoubleClick (DFP-Certified, DCM & DBM) as well as an understanding of programmatic advertising delivery processes, including but not limited to Ad Exchanges, Demand and Supply Side platforms, RTB, and prevailing industry standards (VAST, VPAID, MRAID, IAB etc.) · Applications: Proficient in Basic SQL, JavaScript, and HTML5/CSS
    Skills
    Ad, Advertising, B2B, Basic, competitive, contract management, credit, CSS, client, Clients, customer support, client support, DBM, delivery, E-mail, features, Flash, UX, HTML, HTML5, JavaScript, managing, marketing, market, media plan, publisher, negotiation, Newsletters, presentations, processes, Proposal, QA, receiving, reporting, sales, Servers, shipping, SQL, strategy, strategic, technical assistance, technical documentation, telephone, video, web development, website, workflow
    ",DIGITAL-MEDIA 48533663," CONSULTANT Executive Profile Visionary Operations Executive with solid experience managing all levels of multiple projects including budgeting and administration. Skills Multiple Facility Management and Oversight ASC Administrator Mentoring, Training and Development Revenue Cycle Management Vendor Negotiations Budget Creation and Analysis Diverse Market and Industry Knowledge Process improvement, QAPI Program Support Accreditation Preparation Payer Contracting Negotiations Core Accomplishments Created employee education module for ""Customer Service in the ASC Environment"" 30 Minute Power Point Presentation for all ASC employee to understand the complexities of the ""Customers"" that are involved in the running of an ASC. Well received by the staff and recommended to be adopted enterprise wide. Board of Managers noted a distinct change in employee's demeanor after training module. Mentored multiple new and prospective Administrators Trained prospective Administrator's in different aspects of ASC Operations. Referred to various organizations and reference materials. Created Revenue Cycle in ASC program to increase collections Identified the key ""Roles"" required in a successful revenue cycle strategy Trained all staff members in proper practices in the Business Office Created Metrics and Goals for staff members to achieve Successfully collected 100% of goal, sixteen consecutive quarters. Professional Experience Consultant , 01/1998 to Current Company Name － City , State Owner of healthcare practice management, consulting and recruiting business. Helped clients establish new practices. Set up billing systems, charting systems, Human Resource manuals and OSHA manuals. Set up mini OR, for IVF egg retrievals to be performed. Provided management to physician offices, provided consultation services to practices regarding, accounts receivable analysis, accounts payable, physician billing, coding, scheduling, billing software, recruitment, computer hardware, and other important aspects to running medical practice. Director of Surgical Services / ASC Administrator , 06/2009 to 11/2012 Company Name － City , State Marketed facility to prospective surgeons, increasing case volumes 40%. Reduced expenses including salaries, wages and benefits by 25%. Worked to increase staff morale by interacting with and participating in all departments. Participated in investor relations by contacting all on a regular basis. Created new customer service initiative to be utilized in all departments. Mentored Materials Manager in areas of business as he prepared for his BA in Business. Set up new accounting system from scratch after transition from Management Company. Prepared all financial reports for the center. Participated in all Board meetings, developed agendas and reports for Board Review and approval. Worked with new Information Technology Support person to implement new IT policies and procedures after separation from Management Company. Negotiated agreements with vendors for capital equipment expenditures and supplies. Maintained great relationships with Vendor's in the field as well as in the credit department. Mentored other ASC Administrators. Negotiated on behalf of the Surgery Center one-time letters of agreement in order to perform surgeries on patients that center was not yet contracted with. Imaging Center Administrator , 08/2006 to 03/2008 Company Name － City , State Negotiated contracts with health plans, subcontracted providers, and Independent Physician Associations (IPA's) to help increase revenues. Accounting duties including preparing financial statements on a monthly basis reducing costs of CPA. Implemented new programs to provide incentives to staff based on scan volumes, which resulted in a 25% increase in scans.. Profit & Loss responsibility; reduced expenses by 25% year over year by renegotiating vendor agreements Helped physician partner's buy-out general partner by providing insight from previous mergers & acquisitions experience Received ACR accreditation in MRI, CT and Ultrasound departments. Regional Director , 01/2006 to 08/2006 Company Name － City , State Managed seven exceptionally busy Ophthalmology, Optometry and Optical clinics, staff, employed physicians, technicians and office staff. Negotiated contracts with subcontracted providers, Independent Physician Associations and health plans. Increasing revenues and reduce expenses. Developed new aspects of practice in the self-pay and cosmetic areas, which increased profits to the practice. Developed policies and procedures to be utilized throughout all seven clinics Established new customer service guidelines for use in the front and back office, reducing the number of patient and referring provider complaints and issues. Interim Administrator, OR Manager, and Materials manager/ Business Office Manager , 07/2000 to 10/2004 Company Name － City , State Interim Administrator for two, six month engagements, managing entire ambulatory surgery center, staff and worked with corporate in managing P&L and Balance sheet matters. Acted as Operating Room manager and Materials Manager for six months, during search for new Nurse Manager, made sure that all resources were allocated for each operating room during surgeries based on schedules. Managed clinical operations, staff, operating rooms, schedules and all supply ordering. Converted company from a Limited Partnership with HealthSouth to a Limited Liability Corporation, completely owned by physicians.Including, benefit transition, accounts receivable, accounts payable, etc., without increasing expense to members. JCAHO accreditation with zero issues. Education General Education Connecticut College － City , State 3.2 GPA Bachelor of Arts : Business Administration Charter Oak State College 3.4 GPA Master of Arts : Healthcare Administration Western Connecticut State University 3.2 GPA Affiliations ASC Association, CASA, NAPW, MGMA and RBMA Awarded National Association of Professional Women's VIP Woman of the Year in Healthcare 2013.   Interests Certified Open Water Scuba Diver Additional Information US Navy- Ombudsman for USS Dace SSN607 (Official Navy Appointment), Nominated by Atlantic Fleet Admiral to be Ombudsman for Atlantic Submarine Fleet. Navy League- Assisted Navy families when in financial difficulties to obtain financial assistance from multiple available agencies. Consultant, Thrift Shop Manager American Red Cross- Trained to be a first responder. ","
    CONSULTANT
    Executive Profile

    Visionary Operations Executive with solid experience managing all levels of multiple projects including budgeting and administration.

    Skills
    • Multiple Facility Management and Oversight
    • ASC Administrator Mentoring, Training and Development
    • Revenue Cycle Management
    • Vendor Negotiations
    • Budget Creation and Analysis
    • Diverse Market and Industry Knowledge
    • Process improvement, QAPI Program Support
    • Accreditation Preparation
    • Payer Contracting Negotiations

    Core Accomplishments

    Created employee education module for ""Customer Service in the ASC Environment""

    • 30 Minute Power Point Presentation for all ASC employee to understand the complexities of the ""Customers"" that are involved in the running of an ASC.
    • Well received by the staff and recommended to be adopted enterprise wide.
    • Board of Managers noted a distinct change in employee's demeanor after training module.

    Mentored multiple new and prospective Administrators

    • Trained prospective Administrator's in different aspects of ASC Operations.
    • Referred to various organizations and reference materials.

    Created Revenue Cycle in ASC program to increase collections

    • Identified the key ""Roles"" required in a successful revenue cycle strategy
    • Trained all staff members in proper practices in the Business Office
    • Created Metrics and Goals for staff members to achieve
    • Successfully collected 100% of goal, sixteen consecutive quarters.
    Professional Experience
    Consultant , 01/1998 to Current Company Name － City , State
    • Owner of healthcare practice management, consulting and recruiting business.
    • Helped clients establish new practices.
    • Set up billing systems, charting systems, Human Resource manuals and OSHA manuals.
    • Set up mini OR, for IVF egg retrievals to be performed.
    • Provided management to physician offices, provided consultation services to practices regarding, accounts receivable analysis, accounts payable, physician billing, coding, scheduling, billing software, recruitment, computer hardware, and other important aspects to running medical practice.
    Director of Surgical Services / ASC Administrator , 06/2009 to 11/2012 Company Name － City , State
    • Marketed facility to prospective surgeons, increasing case volumes 40%.
    • Reduced expenses including salaries, wages and benefits by 25%.
    • Worked to increase staff morale by interacting with and participating in all departments.
    • Participated in investor relations by contacting all on a regular basis.
    • Created new customer service initiative to be utilized in all departments.
    • Mentored Materials Manager in areas of business as he prepared for his BA in Business.
    • Set up new accounting system from scratch after transition from Management Company.
    • Prepared all financial reports for the center.
    • Participated in all Board meetings, developed agendas and reports for Board Review and approval.
    • Worked with new Information Technology Support person to implement new IT policies and procedures after separation from Management Company.
    • Negotiated agreements with vendors for capital equipment expenditures and supplies.
    • Maintained great relationships with Vendor's in the field as well as in the credit department.
    • Mentored other ASC Administrators.
    • Negotiated on behalf of the Surgery Center one-time letters of agreement in order to perform surgeries on patients that center was not yet contracted with.
    Imaging Center Administrator , 08/2006 to 03/2008 Company Name － City , State
    • Negotiated contracts with health plans, subcontracted providers, and Independent Physician Associations (IPA's) to help increase revenues.
    • Accounting duties including preparing financial statements on a monthly basis reducing costs of CPA.
    • Implemented new programs to provide incentives to staff based on scan volumes, which resulted in a 25% increase in scans..
    • Profit & Loss responsibility; reduced expenses by 25% year over year by renegotiating vendor agreements
    • Helped physician partner's buy-out general partner by providing insight from previous mergers & acquisitions experience
    • Received ACR accreditation in MRI, CT and Ultrasound departments.
    Regional Director , 01/2006 to 08/2006 Company Name － City , State
    • Managed seven exceptionally busy Ophthalmology, Optometry and Optical clinics, staff, employed physicians, technicians and office staff.
    • Negotiated contracts with subcontracted providers, Independent Physician Associations and health plans. Increasing revenues and reduce expenses.
    • Developed new aspects of practice in the self-pay and cosmetic areas, which increased profits to the practice.
    • Developed policies and procedures to be utilized throughout all seven clinics
    • Established new customer service guidelines for use in the front and back office, reducing the number of patient and referring provider complaints and issues.
    Interim Administrator, OR Manager, and Materials manager/ Business Office Manager , 07/2000 to 10/2004 Company Name － City , State
    • Interim Administrator for two, six month engagements, managing entire ambulatory surgery center, staff and worked with corporate in managing P&L and Balance sheet matters.
    • Acted as Operating Room manager and Materials Manager for six months, during search for new Nurse Manager, made sure that all resources were allocated for each operating room during surgeries based on schedules.
    • Managed clinical operations, staff, operating rooms, schedules and all supply ordering.
    • Converted company from a Limited Partnership with HealthSouth to a Limited Liability Corporation, completely owned by physicians.Including, benefit transition, accounts receivable, accounts payable, etc., without increasing expense to members.
    • JCAHO accreditation with zero issues.
    Education
    General Education Connecticut College － City , State

    3.2 GPA
    Bachelor of Arts : Business Administration Charter Oak State College

    3.4 GPA
    Master of Arts : Healthcare Administration Western Connecticut State University

    3.2 GPA
    Affiliations

    ASC Association, CASA, NAPW, MGMA and RBMA

    Awarded National Association of Professional Women's VIP Woman of the Year in Healthcare 2013.  

    Interests

    Certified Open Water Scuba Diver



    Additional Information

    US Navy- Ombudsman for USS Dace SSN607 (Official Navy Appointment), Nominated by Atlantic Fleet Admiral to be Ombudsman for Atlantic Submarine Fleet.


    Navy League- Assisted Navy families when in financial difficulties to obtain financial assistance from multiple available agencies.

    Consultant, Thrift Shop Manager


    American Red Cross- Trained to be a first responder.

    ",CONSULTANT 19176318," SENIOR FINANCIAL ANALYST Professional Summary Skills Work History Senior Financial Analyst , 01/2012 to Current Company Name – City , State Manage the entire month end accounting close process related to accruals and reclass for the Mortgage Banking Technology line of business; build checks and balances into the accrual process. Create and maintain procedures and documentation for the monthly accrual process. Get business managers validate the most significant monthly expenses for their respective towers in an effort to better manage expenses. calculate accruals and prepare billing information for allocations Manage the MBT monthly forecast process and annual budget by creating detailed Tower budgets pertaining to Cap send and fixed Price and T&M that is reviewed and signed off upon by Technology directors and in line with overall goals of the Technology organization. Manage monthly beeline headcount costing process (T&M and Fixed Price) for consulting expenses to be used in the monthly forecast process as well as in the monthly accrual process. Manage the monthly direct expenses upload into Chase companywide corporate reporting system (CSPRA); built checks and balances around the data upload process to ensure direct expenses line items reconciliation between Mortgage Banking Technology repository and Chase companywide reporting system. Manage monthly expense reporting and analysis; prepare Technology Executive Management Reporting - built checks and balances to ensure that data that flow into the time series are complete and accurate to support the narrative which accompanies the Technology EMR deck. Create executive-level financial reporting package to support LOB business reviews; perform ad hoc financial analysis involving expense trends and business drivers Manage the weekly signing party process to ensure timely and relevant expenses management through deep thorough analysis of beeline items as well as software spend and Sow (Statement of work) spend. This helps the MBT finance clearly identify risks as well as opportunities to plan and put the Technology operation in a better position to capture those risks/Opportunities in the forecast process. Participate in creation of business cases and spending requests Assist with evaluation, reporting and control of Capital Expenditure projects Support Mortgage Banking Technology (MBT) on business case financial reviews and approvals. Manage third party Vendor details - actual spend vs. Budget / Forecast. Manage monthly capitalization process and accounting entries associated with it. Revamp and improve many business processes within MBT (Mortgage Banking Technology). 2012. Senior Financial Analyst , 01/2001 to 01/2004 Company Name – City , State Responsible for managing all financial aspects of the IT finance of JPMorgan Chase. Main responsibilities involve: Assist nine programs management, DOCS project. Assist Chase Home Finance (CHF) Information Technology management in managing project cost. Work with senior management to complete the annual budget process by reviewing and providing suggestions to process and department managers. Prepare quarterly financial forecasts and presented recommendations based on analysis to senior management. Lead the preparation of the monthly reporting package to include variance analysis on budgets, balance sheet, cash flows and income statements. Assist in creating awareness and implementation of Home Lending policies and procedures Develop and present on capital request projects, which included the review and analysis of the business case as well as providing NPV and IRR analysis. Prepare various summaries submitted to JPMorgan Chase Home Finance steering committee. Research all costs for projects as requested, using system and reporting tools such as Project Accounting & Reporting (PAR), Finance Gate, Team Files, PC Fast, Document Direct and Others. Assists in standardizing reports, templates Liaison with Corporate Finance and Corporate Accounting departments on financial analysis and reporting issues Build and maintained local databases (using access) and other record keeping systems for projects data. Assist various Senior Vice Presidents, upon demand, with research, documentation and preparation of reports and presentation to CHF (Chase Home Finance) business clients and other groups. Senior Financial Analyst , Company Name – City , State Responsible for day-to-day activities related to the update and maintenance of Huntington's mortgage hedging applications: daily update of pricing assumptions, perform complex analysis of financial markets, Complete complex analysis related to mark-to-market of Huntington's mortgage position. Oversee the on-going maintenance of the hedging and position reporting system and other required models Oversee the compilation of detailed reports and analysis for financial reporting Oversee the daily activities of less senior Financial Analysts Perform detailed analysis through the use of Access/SQL Databases. Assist in the monthly forecasting of Home Lending revenue and expense; responsible for the forecast of such segments as Servicing, Shared Support, and Consumer Lending. Perform monthly reporting for the Home Lending division with emphasis on detailed income and Expense statements for such segments as Servicing, Consumer Lending, Portfolio, Loan Default, Production, and Marketing; create other reports such as Balance Sheet, Margin Analysis, Rate Variance Analysis, and headcount analysis. Develop and maintain such model as Servicing profitability per loan, Secondary Marketing performance, Cost to Service loans, capitalized servicing, delinquency statistics, and retention analysis. Prepare monthly branch profitability reports. Responsible for developing and maintaining various business models such as expense management models for Servicing, Loan Default (REO), Consumer Lending and Shared Support; help executive management understand variances and underlying trends. Prepare month-end reporting ""decks"" for upper management review. Help identify any risks and/or opportunities within the forecast. Any Ad Hoc requests. Manage the entire month end accounting closing process for the servicing department: compile monthly mortgage date for the purpose of MSR (mortgage servicing rights) modeling and prepare summary analysis of the MSR results. Calculate and prepare monthly accounting entries related to the MSR asset. Maintain documentation of MSR (Mortgage Servicing Rights) related controls and processes. Prepare monthly MSR asset general ledger reconcilements. Manage annual budgets for such segments as Servicing, Shared Support, Mortgage Production, and Consumer Lending. 2009. Divisional Financial Manager , Company Name – City , State Manage the Central Division month end accounting closing process and work closely with regional accounting managers to streamline the closing process. Review locations P&L transactions for accuracy and completeness and prepare any correcting journal entries as required.* Prepare analysis and write up journal entries for two companywide programs (the uniform leasing program and the sign program). Calculate monthly commissions for Directors of Business Development. Monitor and redirect the allocations of employees' salaries to terminated locations. Manage the evaluation, due diligence and integration processes for potential acquisitions. Partner with Corporate accounting to draft 10Q, 10K and similar SEC filings (Form 4, form 5 etc) while supporting GAAP research and SEC reporting; help coordinate activities associated with the D&T audit Manage the preparation of the Central Division annual budget in compliance with the company's format and schedules from information obtained from all regions.* Consolidate information and ensure quality and consistency of data as well as explaining key variances. Manage the preparation of the Central Division quarterly forecast; performed same process as with the annual budget. Assist in performance management process, this entails monitoring and reporting of monthly actual results as compared to budget, forecast, and previous year; explained key variances in presentation format. Serve as the primary support resource for the division with respect to the budget/reforecast application (SRC). Provides ad hoc analytical support to all groups Senior Vice Presidents, COO and CFO. Prepare financial scorecard variance comments for steering committee and quarterly review meetings. Review the accuracy and completion of pro forma, return on investments (ROI), and memorandum of awareness (MOA) for new locations, existing location renewals, capital investments and acquisitions. Assists with evaluation, reporting and control of Capital Expenditure projects Coordinate and input the selection of locations for the quarterly Control Self Assessment program (Audit) within the Division. Assist in the preparation of the annual information package for the Board of Directors. Supervise and review the work of nine divisional Accountants and Financial Analysts. Report to CFO (Chief Financial Officer). Education BBA : Corporate Finance , The University of Toledo - City , State GPA: National Deans' List Corporate Finance National Deans' List BS : Accounting , The University of Paris Dauphine - City GPA: Graduated with honors Accounting Graduated with honors Accomplishments Career Summary Accomplished Professional with P&L responsibility in domestic and international Fortune 500 companies. Extensive experience and strength in financial management, financial reporting, internal auditing, management reporting, manufacturing, mergers and acquisitions, organizational development, quality assurance, system development, and implementation. Record of re-aligning organizations to achieve better economics of scale, including management of turnarounds and shutdowns. Skilled in creating strategic plans and in leading high performance teams to exceed pre-set goals. Proven instincts to identify and solve unique business issues. Key Accomplishments Oversaw the general finance functions and supported the execution of a division's financial and strategic plans; the division generated more than 2 Billion dollars in revenue. Uncovered and proved embezzlement by a former Regional Accounting Manager, company recovered 300K. Redesigned Chart of Accounts and financial statements by preserving comparability to more adequately reflect the company's financial picture. Successfully managed international invoicing and leasing of equipments. Skills Accounting, accruals, accrual, acquisitions, streamline, ADP payroll, Ad, AS/400, balance sheet, Banking, billing, budgets, Budget, business case, Business Development, business processes, CITRIX, closing, consulting, Corporate Finance, clients, Databases, documentation, drivers, due diligence, Essbase, Executive Management, senior management, Fast, Finance, Financial, financial analysis, financial analysis and reporting, financial reporting, forecasting, general ledger, GREAT PLAINS, Hyperion, Information Technology, investments, JD EDWARDS, managing, mark, market, Marketing, meetings, Access, Microsoft Access, MS Access, Microsoft Excel, MS Excel, MS Office Suite, PowerPoint, modeling, performance management, policies, pricing, processes, quality, record keeping, reporting, Research, SAP, SQL, statistics ","
    SENIOR FINANCIAL ANALYST
    Professional Summary
    Skills
    Work History
    Senior Financial Analyst , 01/2012 to Current
    Company Name – City , State
    • Manage the entire month end accounting close process related to accruals and reclass for the Mortgage Banking Technology line of business; build checks and balances into the accrual process.
    • Create and maintain procedures and documentation for the monthly accrual process.
    • Get business managers validate the most significant monthly expenses for their respective towers in an effort to better manage expenses.
    • calculate accruals and prepare billing information for allocations Manage the MBT monthly forecast process and annual budget by creating detailed Tower budgets pertaining to Cap send and fixed Price and T&M that is reviewed and signed off upon by Technology directors and in line with overall goals of the Technology organization.
    • Manage monthly beeline headcount costing process (T&M and Fixed Price) for consulting expenses to be used in the monthly forecast process as well as in the monthly accrual process.
    • Manage the monthly direct expenses upload into Chase companywide corporate reporting system (CSPRA); built checks and balances around the data upload process to ensure direct expenses line items reconciliation between Mortgage Banking Technology repository and Chase companywide reporting system.
    • Manage monthly expense reporting and analysis; prepare Technology Executive Management Reporting - built checks and balances to ensure that data that flow into the time series are complete and accurate to support the narrative which accompanies the Technology EMR deck.
    • Create executive-level financial reporting package to support LOB business reviews; perform ad hoc financial analysis involving expense trends and business drivers Manage the weekly signing party process to ensure timely and relevant expenses management through deep thorough analysis of beeline items as well as software spend and Sow (Statement of work) spend.
    • This helps the MBT finance clearly identify risks as well as opportunities to plan and put the Technology operation in a better position to capture those risks/Opportunities in the forecast process.
    • Participate in creation of business cases and spending requests Assist with evaluation, reporting and control of Capital Expenditure projects Support Mortgage Banking Technology (MBT) on business case financial reviews and approvals.
    • Manage third party Vendor details - actual spend vs.
    • Budget / Forecast.
    • Manage monthly capitalization process and accounting entries associated with it.
    • Revamp and improve many business processes within MBT (Mortgage Banking Technology).
    • 2012.
    Senior Financial Analyst , 01/2001 to 01/2004
    Company Name – City , State
    • Responsible for managing all financial aspects of the IT finance of JPMorgan Chase.
    • Main responsibilities involve: Assist nine programs management, DOCS project.
    • Assist Chase Home Finance (CHF) Information Technology management in managing project cost.
    • Work with senior management to complete the annual budget process by reviewing and providing suggestions to process and department managers.
    • Prepare quarterly financial forecasts and presented recommendations based on analysis to senior management.
    • Lead the preparation of the monthly reporting package to include variance analysis on budgets, balance sheet, cash flows and income statements.
    • Assist in creating awareness and implementation of Home Lending policies and procedures Develop and present on capital request projects, which included the review and analysis of the business case as well as providing NPV and IRR analysis.
    • Prepare various summaries submitted to JPMorgan Chase Home Finance steering committee.
    • Research all costs for projects as requested, using system and reporting tools such as Project Accounting & Reporting (PAR), Finance Gate, Team Files, PC Fast, Document Direct and Others.
    • Assists in standardizing reports, templates Liaison with Corporate Finance and Corporate Accounting departments on financial analysis and reporting issues Build and maintained local databases (using access) and other record keeping systems for projects data.
    • Assist various Senior Vice Presidents, upon demand, with research, documentation and preparation of reports and presentation to CHF (Chase Home Finance) business clients and other groups.
    Senior Financial Analyst , Company Name – City , State
    • Responsible for day-to-day activities related to the update and maintenance of Huntington's mortgage hedging applications: daily update of pricing assumptions, perform complex analysis of financial markets, Complete complex analysis related to mark-to-market of Huntington's mortgage position.
    • Oversee the on-going maintenance of the hedging and position reporting system and other required models Oversee the compilation of detailed reports and analysis for financial reporting Oversee the daily activities of less senior Financial Analysts Perform detailed analysis through the use of Access/SQL Databases.
    • Assist in the monthly forecasting of Home Lending revenue and expense; responsible for the forecast of such segments as Servicing, Shared Support, and Consumer Lending.
    • Perform monthly reporting for the Home Lending division with emphasis on detailed income and Expense statements for such segments as Servicing, Consumer Lending, Portfolio, Loan Default, Production, and Marketing; create other reports such as Balance Sheet, Margin Analysis, Rate Variance Analysis, and headcount analysis.
    • Develop and maintain such model as Servicing profitability per loan, Secondary Marketing performance, Cost to Service loans, capitalized servicing, delinquency statistics, and retention analysis.
    • Prepare monthly branch profitability reports.
    • Responsible for developing and maintaining various business models such as expense management models for Servicing, Loan Default (REO), Consumer Lending and Shared Support; help executive management understand variances and underlying trends.
    • Prepare month-end reporting ""decks"" for upper management review.
    • Help identify any risks and/or opportunities within the forecast.
    • Any Ad Hoc requests.
    • Manage the entire month end accounting closing process for the servicing department: compile monthly mortgage date for the purpose of MSR (mortgage servicing rights) modeling and prepare summary analysis of the MSR results.
    • Calculate and prepare monthly accounting entries related to the MSR asset.
    • Maintain documentation of MSR (Mortgage Servicing Rights) related controls and processes.
    • Prepare monthly MSR asset general ledger reconcilements.
    • Manage annual budgets for such segments as Servicing, Shared Support, Mortgage Production, and Consumer Lending.
    • 2009.
    Divisional Financial Manager , Company Name – City , State
    • Manage the Central Division month end accounting closing process and work closely with regional accounting managers to streamline the closing process.
    • Review locations P&L transactions for accuracy and completeness and prepare any correcting journal entries as required.* Prepare analysis and write up journal entries for two companywide programs (the uniform leasing program and the sign program).
    • Calculate monthly commissions for Directors of Business Development.
    • Monitor and redirect the allocations of employees' salaries to terminated locations.
    • Manage the evaluation, due diligence and integration processes for potential acquisitions.
    • Partner with Corporate accounting to draft 10Q, 10K and similar SEC filings (Form 4, form 5 etc) while supporting GAAP research and SEC reporting; help coordinate activities associated with the D&T audit Manage the preparation of the Central Division annual budget in compliance with the company's format and schedules from information obtained from all regions.* Consolidate information and ensure quality and consistency of data as well as explaining key variances.
    • Manage the preparation of the Central Division quarterly forecast; performed same process as with the annual budget.
    • Assist in performance management process, this entails monitoring and reporting of monthly actual results as compared to budget, forecast, and previous year; explained key variances in presentation format.
    • Serve as the primary support resource for the division with respect to the budget/reforecast application (SRC).
    • Provides ad hoc analytical support to all groups Senior Vice Presidents, COO and CFO.
    • Prepare financial scorecard variance comments for steering committee and quarterly review meetings.
    • Review the accuracy and completion of pro forma, return on investments (ROI), and memorandum of awareness (MOA) for new locations, existing location renewals, capital investments and acquisitions.
    • Assists with evaluation, reporting and control of Capital Expenditure projects Coordinate and input the selection of locations for the quarterly Control Self Assessment program (Audit) within the Division.
    • Assist in the preparation of the annual information package for the Board of Directors.
    • Supervise and review the work of nine divisional Accountants and Financial Analysts.
    • Report to CFO (Chief Financial Officer).
    Education
    BBA : Corporate Finance , The University of Toledo - City , State
    GPA: National Deans' List Corporate Finance National Deans' List
    BS : Accounting , The University of Paris Dauphine - City
    GPA: Graduated with honors Accounting Graduated with honors
    Accomplishments
    • Career Summary Accomplished Professional with P&L responsibility in domestic and international Fortune 500 companies.
    • Extensive experience and strength in financial management, financial reporting, internal auditing, management reporting, manufacturing, mergers and acquisitions, organizational development, quality assurance, system development, and implementation.
    • Record of re-aligning organizations to achieve better economics of scale, including management of turnarounds and shutdowns.
    • Skilled in creating strategic plans and in leading high performance teams to exceed pre-set goals.
    • Proven instincts to identify and solve unique business issues.
    • Key Accomplishments Oversaw the general finance functions and supported the execution of a division's financial and strategic plans; the division generated more than 2 Billion dollars in revenue.
    • Uncovered and proved embezzlement by a former Regional Accounting Manager, company recovered 300K.
    • Redesigned Chart of Accounts and financial statements by preserving comparability to more adequately reflect the company's financial picture.
    • Successfully managed international invoicing and leasing of equipments.
    Skills
    Accounting, accruals, accrual, acquisitions, streamline, ADP payroll, Ad, AS/400, balance sheet, Banking, billing, budgets, Budget, business case, Business Development, business processes, CITRIX, closing, consulting, Corporate Finance, clients, Databases, documentation, drivers, due diligence, Essbase, Executive Management, senior management, Fast, Finance, Financial, financial analysis, financial analysis and reporting, financial reporting, forecasting, general ledger, GREAT PLAINS, Hyperion, Information Technology, investments, JD EDWARDS, managing, mark, market, Marketing, meetings, Access, Microsoft Access, MS Access, Microsoft Excel, MS Excel, MS Office Suite, PowerPoint, modeling, performance management, policies, pricing, processes, quality, record keeping, reporting, Research, SAP, SQL, statistics
    ",BANKING 26671167," DIRECTV HR RECRUITER/ ADMINISTRATION Summary My goal is to obtain a position where I can utilize and enhance my education and skills. Highlights Excellent communication skills Self-directed Accurate and detailed Certified in Basic Life Support (BLS) Electrocardiography Certification (EKG) Independent worker Strong organizational skills Energetic work attitude Courteous demeanor Accomplishments Recognized by peers and management for going above and beyond normal job functions. Was named top leader while working at Alexander Dawson College Bound Quality Assurance Ensured quality of food . Quality of care for customers Offered job promotion to management only two weeks after start date Flexibly rotated between four different jobs for Mac Shack Human Resources Increased employee new hires by 65%. Experience DIRECTV HR Recruiter/ Administration 11/2014 to Current Company Name City , State Generate new hire paperwork Keep all government documents up to date Help with the new employees and documentation Make copies, badges, and packets Transfer 125 MSO sheets into the computer per week Post job ads to bring in candidates for open positions Call and interview candidates over the phone Scheduled and confirmed appointments for management team Assist multiple managers with office issues and staff issues Coordinated department functions for team of 10 employees Updated employee accounts and information regularly Create databases and spreadsheets to improve inventory management and reporting accuracy Develop more efficient filing systems Coordinate admission processes and prepare agreement packets Handle and process confidential employee information Hostess 09/2014 to 11/2014 Company Name City , State Tasks as Hostess: Friendly greeted customers Professionally answered the phone Had complete knowledge of the entire restaurant and menu Completed cleaning checklists Guided guests to appropriate tables Helped book reservations for large parties and group Ensured large parties were taking care of and satisfied Efficiently used OpenTable to take reservations and seat guests Dealt with customer issues calmly, quickly, and professionally Hostess/Cashier/Busser/Food Runner/ Expo 09/2013 to 09/2014 Company Name City , State Tasks as Hostess/Cashier/Busser/Food Runner/Expo: Cashier/Hostess: Professionalism Cooperated with fellow coworkers Ability to multitask Satisfied customer requests Greeted customers in a friendly and welcoming manner Answered telephones quickly and professionally Completed daily checklists Exceed customer and employer expectations Reliable and willing to cover employees shifts  Food Runner/Busser:​ Delivered food in a timely manner Insured a clean and orderly work environment Dealt with customer complaints and issues Helped keep customer complaints to a minimum Responded to customers requests immediately Answered phones and took customers orders Expo: Made salads and side dishes Added final ingredients and toppings to food Restocked all dishes and silverware Efficiently communicated with cooks to ensure orders were correct Made sure all counter spaces were clean and orderly Completed cleaning checklist Helped with customer complaints and issues Event Coordinator: Coyote U-Night Community Fundraiser 02/2012 Company Name City , State Brainstormed event ideas Oversaw budget plans Oversaw 5 coordinating groups Responsible for advertisement distribution and media coverage Responsible for communication with clientele Coordinated with 100 teachers to help with fundraiser Ensured safety for 2,000 people Education High School Diploma : Hospitality, Travel, and Tourism June 2014 Southwest Career and Technical Academy City , State , United States Four-year Hospitality program: Minor in Marketing ​Project Based Learning Coursework in Hospitality and Tourism Management Coursework in Marketing and Advertising Coursework in Business, Marketing and Communications Coursework in Marketing, Public Relations and Promotions Management Coursework in Business Administration and Organizational Development Coursework in Accounting, Financial Management and Event Planning Coursework in Travel and Tourism Hotel Management coursework Coursework in Hotel Operations Management Principles of Financial Accounting coursework ​ Four year member of DECA Club Four year Student Council member Student body government representative Nursing College of Southern Nevada City , State , United States Pre-Nursing Major: Taking prerequisites Courses completed: Math 95,96 English 101,102,223 ALS College Success Psychology 101 Sociology 101 Communications 101 3.75 GPA ​​ Skills Professional and friendly Careful and active listener Exceptional multi-tasker Delivers exceptional customer service Computer knowledge and skills​ Neat, clean and professional appearance Reliable team worker Engaging personality Detail oriented Personal skills Conflict resolution Accurate and detailed Computer knowledge and skills​ ","
    DIRECTV HR RECRUITER/ ADMINISTRATION
    Summary
    My goal is to obtain a position where I can utilize and enhance my education and skills.
    Highlights
    • Excellent communication skills
    • Self-directed
    • Accurate and detailed
    • Certified in Basic Life Support (BLS)
    • Electrocardiography Certification (EKG)
    • Independent worker
    • Strong organizational skills
    • Energetic work attitude
    • Courteous demeanor
    Accomplishments
    Recognized by peers and management for going above and beyond normal job functions.
    Was named top leader while working at Alexander Dawson College Bound
    Quality Assurance
    • Ensured quality of food .
    • Quality of care for customers
    Offered job promotion to management only two weeks after start date
    Flexibly rotated between four different jobs for Mac Shack
    Human Resources
  • Increased employee new hires by 65%.
    •
    Experience
    DIRECTV HR Recruiter/ Administration 11/2014 to Current Company Name City , State
    • Generate new hire paperwork
    • Keep all government documents up to date
    • Help with the new employees and documentation
    • Make copies, badges, and packets
    • Transfer 125 MSO sheets into the computer per week
    • Post job ads to bring in candidates for open positions
    • Call and interview candidates over the phone
    • Scheduled and confirmed appointments for management team
    • Assist multiple managers with office issues and staff issues
    • Coordinated department functions for team of 10 employees
    • Updated employee accounts and information regularly
    • Create databases and spreadsheets to improve inventory management and reporting accuracy
    • Develop more efficient filing systems
    • Coordinate admission processes and prepare agreement packets
    • Handle and process confidential employee information
    Hostess 09/2014 to 11/2014 Company Name City , State

    Tasks as Hostess:

    • Friendly greeted customers
    • Professionally answered the phone
    • Had complete knowledge of the entire restaurant and menu
    • Completed cleaning checklists
    • Guided guests to appropriate tables
    • Helped book reservations for large parties and group
    • Ensured large parties were taking care of and satisfied
    • Efficiently used OpenTable to take reservations and seat guests
    • Dealt with customer issues calmly, quickly, and professionally
    Hostess/Cashier/Busser/Food Runner/ Expo 09/2013 to 09/2014 Company Name City , State

    Tasks as Hostess/Cashier/Busser/Food Runner/Expo:

    Cashier/Hostess:
    • Professionalism
    • Cooperated with fellow coworkers
    • Ability to multitask
    • Satisfied customer requests
    • Greeted customers in a friendly and welcoming manner
    • Answered telephones quickly and professionally
    • Completed daily checklists
    • Exceed customer and employer expectations
    • Reliable and willing to cover employees shifts
     Food Runner/Busser:​
    • Delivered food in a timely manner
    • Insured a clean and orderly work environment
    • Dealt with customer complaints and issues
    • Helped keep customer complaints to a minimum
    • Responded to customers requests immediately
    • Answered phones and took customers orders
    Expo:
    • Made salads and side dishes
    • Added final ingredients and toppings to food
    • Restocked all dishes and silverware
    • Efficiently communicated with cooks to ensure orders were correct
    • Made sure all counter spaces were clean and orderly
    • Completed cleaning checklist
    • Helped with customer complaints and issues
    Event Coordinator: Coyote U-Night Community Fundraiser 02/2012 Company Name City , State
    • Brainstormed event ideas
    • Oversaw budget plans
    • Oversaw 5 coordinating groups
    • Responsible for advertisement distribution and media coverage
    • Responsible for communication with clientele
    • Coordinated with 100 teachers to help with fundraiser
    • Ensured safety for 2,000 people
    Education
    High School Diploma : Hospitality, Travel, and Tourism June 2014 Southwest Career and Technical Academy City , State , United States
    Four-year Hospitality program: Minor in Marketing
    • ​Project Based Learning
    • Coursework in Hospitality and Tourism Management
    • Coursework in Marketing and Advertising
    • Coursework in Business, Marketing and Communications
    • Coursework in Marketing, Public Relations and Promotions Management
    • Coursework in Business Administration and Organizational Development
    • Coursework in Accounting, Financial Management and Event Planning
    • Coursework in Travel and Tourism
    • Hotel Management coursework
    • Coursework in Hotel Operations Management
    • Principles of Financial Accounting coursework
    • ​ Four year member of DECA Club
    • Four year Student Council member
    • Student body government representative
    Nursing College of Southern Nevada City , State , United States
    Pre-Nursing Major: Taking prerequisites
    Courses completed:
    • Math 95,96
    • English 101,102,223
    • ALS College Success
    • Psychology 101
    • Sociology 101
    • Communications 101
    3.75 GPA ​​
    Skills
    Professional and friendly
    Careful and active listener
    Exceptional multi-tasker
    Delivers exceptional customer service
    Computer knowledge and skills​
    Neat, clean and professional appearance
    Reliable team worker
    Engaging personality
    Detail oriented
    Personal skills
    Conflict resolution
    Accurate and detailed
    Computer knowledge and skills​
    ",HR 31211074," CITY CARRIER ASSISTANT Professional Summary A results-oriented, service-driven psychology professional who is an analytic problem solver capable of insightful decision making. A skilled troubleshooter able to synthesize disparate pieces of data, draw meaningful conclusions, and execute a concise implementation plan. An astute project manager who can also function as an efficient team leader but who can also operate as a team player demonstrating common sense, working effectively in highly pressurized workplace settings filled with shifting priorities and tight time-frames. An influential consensus builder possessing finely honed interpersonal ability with a proven record of exhibiting personal integrity at all organizational levels. Skill Highlights Microsoft Office Suite (Word, PowerPoint, Outlook and Excel), SPSS (Research Data), Public Relations, Crisis Management, Relationship Building, Project Management, Customer Service, Quality Consciousness, and Attention to Details. Professional Experience September 2014 to Current Company Name City , State City Carrier Assistant Established long-term customer relationships through prompt and courteous service. Operated motor vehicles in a safe and efficient manner. Met and surpassed productivity targets and quality standards. Obtained signatures needed to complete and process all paperwork in a timely manner. Handled merchandise in accordance with product handling standards. Loaded and unloaded merchandise at stores and vendor locations.. January 2014 to Current Company Name City , State Event Ambassador Developed professional and sustainable relationships with adult and youth clients. Promoted events before, during and after its scheduled timeframe. Attended client events and assisted with setup, cleanup and presentations. Remained engaged with clients and event attendees to assist with any questions or concerns. Applied counseling, crisis management and/or protective services when needed. October 2013 to December 2013 Company Name City , State Stock Clerk Selected products for specific routes according to pick sheets. Unloaded, picked, staged and loaded products for shipping. Transported goods from racks, shelves and vehicles. Worked at a rapid pace to meet tight deadlines. May 2012 to August 2012 Company Name City , State Sales Assistant/ Cashier Enforced company policy and demonstrated integrity in facilitating cash and credit transactions ensuring a smooth daily operation. Generated sales revenue by engaging customers on the sales floor and by demonstrating knowledge of store discounts, promotional programs positively contributing to the company;s profitability and good will. Replenished floor stock and processed shipments to ensure product availability for customers. May 2009 to August 2011 Company Name City , State Stock Clerk Displayed advertising signs and visuals of merchandise to attract customers and promote sales. Stocked shelves with merchandise and inventoried items to be reordered or replenished. Answered customers' questions about merchandise and advised them on merchandise selections. Safely operated manual and electric pallet jacks. Praised by management for being a fast and efficient worker, requiring little supervision. Broke down heavy pallet loads of cases, boxes and bags. May 2008 to August 2008 Company Name City , State Cashier/Host Greeted and seated guests in a timely manner, and provided assistance to servers. Accurately operated cash registers for POS transactions with cash and credit. Maintained awareness of all promotions and advertisements; practiced suggestive selling. Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations. Cleaned and maintained the beverage area, display cases, equipment, and order transaction area Education and Training May of 2014 Morgan State University City , State , USA Psychology Bachelor of Science Psychology 2008 Hillside High School City , State Diploma High School Diploma Interests Morgan State Varsity Football Defensive End (DE) Fall 2012 ­ Agape Family Worship Center Member & Volunteer Spring 2000 to Present Skills Active Directory, advertisements, advertising, cash registers, Hardware, counseling, credit, crisis management, client, clients, Customer Service, Information Systems, merchandising, Excel, Microsoft Office Suite, Outlook, PowerPoint, Word, Networking, POS, presentations, Project Management, Psychology, Public Relations, Quality, Relationship Building, Research, retail, selling, sales, servers, SPSS, Statistics Affiliations and Achievements Mae P. Claytor Conference Research Conference 2014 Morgan State Varsity Football Defensive End (DE) Fall 2012 ­ Spring 2013 Agape Family Worship Center Member & Volunteer Spring 2000 to Present ","
    CITY CARRIER ASSISTANT
    Professional Summary

    A results-oriented, service-driven psychology professional who is an analytic problem solver capable of insightful decision making. A skilled troubleshooter able to synthesize disparate pieces of data, draw meaningful conclusions, and execute a concise implementation plan. An astute project manager who can also function as an efficient team leader but who can also operate as a team player demonstrating common sense, working effectively in highly pressurized workplace settings filled with shifting priorities and tight time-frames. An influential consensus builder possessing finely honed interpersonal ability with a proven record of exhibiting personal integrity at all organizational levels.

    Skill Highlights

    Microsoft Office Suite (Word, PowerPoint, Outlook and Excel), SPSS (Research Data), Public Relations, Crisis Management, Relationship Building, Project Management, Customer Service, Quality Consciousness, and Attention to Details.
    Professional Experience
    September 2014 to Current
    Company Name City , State City Carrier Assistant
    • Established long-term customer relationships through prompt and courteous service.
    • Operated motor vehicles in a safe and efficient manner.
    • Met and surpassed productivity targets and quality standards.
    • Obtained signatures needed to complete and process all paperwork in a timely manner.
    • Handled merchandise in accordance with product handling standards.
    • Loaded and unloaded merchandise at stores and vendor locations..
    January 2014 to Current
    Company Name City , State Event Ambassador
    • Developed professional and sustainable relationships with adult and youth clients.
    • Promoted events before, during and after its scheduled timeframe.
    • Attended client events and assisted with setup, cleanup and presentations.
    • Remained engaged with clients and event attendees to assist with any questions or concerns.
    • Applied counseling, crisis management and/or protective services when needed.
    October 2013 to December 2013
    Company Name City , State Stock Clerk
    • Selected products for specific routes according to pick sheets.
    • Unloaded, picked, staged and loaded products for shipping.
    • Transported goods from racks, shelves and vehicles.
    • Worked at a rapid pace to meet tight deadlines.
    May 2012 to August 2012
    Company Name City , State Sales Assistant/ Cashier
    • Enforced company policy and demonstrated integrity in facilitating cash and credit transactions ensuring a smooth daily operation.
    • Generated sales revenue by engaging customers on the sales floor and by demonstrating knowledge of store discounts, promotional programs positively contributing to the company;s profitability and good will.
    • Replenished floor stock and processed shipments to ensure product availability for customers.
    May 2009 to August 2011
    Company Name City , State Stock Clerk
    • Displayed advertising signs and visuals of merchandise to attract customers and promote sales.
    • Stocked shelves with merchandise and inventoried items to be reordered or replenished.
    • Answered customers' questions about merchandise and advised them on merchandise selections.
    • Safely operated manual and electric pallet jacks.
    • Praised by management for being a fast and efficient worker, requiring little supervision.
    • Broke down heavy pallet loads of cases, boxes and bags.
    May 2008 to August 2008
    Company Name City , State Cashier/Host
    • Greeted and seated guests in a timely manner, and provided assistance to servers.
    • Accurately operated cash registers for POS transactions with cash and credit.
    • Maintained awareness of all promotions and advertisements; practiced suggestive selling.
    • Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.
    • Cleaned and maintained the beverage area, display cases, equipment, and order transaction area
    Education and Training
    May of 2014
    Morgan State University
    City , State , USA     Psychology
    Bachelor of Science

    Psychology
    2008
    Hillside High School
    City , State
    Diploma
    High School Diploma
    Interests

    Morgan State Varsity Football Defensive End (DE) Fall 2012 ­ Agape Family Worship Center Member & Volunteer Spring 2000 to Present

    Skills
    Active Directory, advertisements, advertising, cash registers, Hardware, counseling, credit, crisis management, client, clients, Customer Service, Information Systems, merchandising, Excel, Microsoft Office Suite, Outlook, PowerPoint, Word, Networking, POS, presentations, Project Management, Psychology, Public Relations, Quality, Relationship Building, Research, retail, selling, sales, servers, SPSS, Statistics
    Affiliations and Achievements
    • Mae P. Claytor Conference Research Conference 2014
    • Morgan State Varsity Football Defensive End (DE) Fall 2012 ­ Spring 2013
    • Agape Family Worship Center Member & Volunteer Spring 2000 to Present
    ",PUBLIC-RELATIONS 26829561," INVENTORY ANALYST\MATERIALS PLANNER Summary Industrial Engineer with wide experience in manufacturing, quality, material planning and inventory control. Reach revenue goals through hard work and process improvement. Expert in MRP II, proficient in MS office and Exact Macola. Bilingual English/Spanish. Areas of Expertise Material Planning\MRP Inventory Accuracy Manufacturing planning and control. ERP systems implementation Firm knowledge of APICS concepts. Knowledgeable of Lean Manufacturing principles and the Theory of Constraints. Process improvement Accomplishments As Material Planner/Inventory Analyst: Achieved 99% inventory accuracy through weekly cycle counting and process improvement. Eliminated production disruption caused by material shortage. As Operations Manager: Improved customer service by automating Quote- Order Entry- Billing process for a small business. As Project Manager: Reduced implementation time by 50%. Experience 06/2008 - 08/2013 Company Name － City , State Inventory Analyst\Materials Planner Analyzed MRP output and exceptions. Worked with Procurement to expedite and prevent shortages, revised and corrected safety stock levels, audited inventory transactions and posted corrections. Managed sub-contractors. Implemented weekly cycle counting. Achieved 99% inventory accuracy through BOM analysis and process improvement. Eliminated material shortage trough in depth analysis of process flow and transactions. Mentored a comprehensive use of the software (Exact Macola) 11/2005 - 05/2008 Company Name － City , State Operations Manager Scheduled Job installation, placed and kept track of purchase orders and productions orders. Kept track of budget vs expenses. Prepared executive reports. Implemented Quickbooks - Contractor Edition. Achieved: Improved cost control and project management with Quickbooks. Achieved: Improved customer service through automation of the Quote - Order Entry - Billing Cycle. 02/1998 - 03/2005 Company Name － City , State Project Manager / Senior Consultant Successfully managed numerous software implementations of Exact Macola (ERP), MP2 (maintenance), Goldmine (CRM). As senior consultant trained customers and automatized operations for medium and large companies. Achievement: Reduced implementation time to 50%. 03/1994 - 02/1998 Company Name － City , State Warehouse Manager / Production Manager Managed logistics and operations in the Distribution Center. Setup and launched production lines until fully operative. Achievements: Implemented the Quality Control System and personnel training. Reached desired efficiency in short time. Education 1993 Pontificia Universidad Catolica Madre y Maestra City , Dominican Rep. Industrial Engineer Certifications APICS Courses: Attended workshops for Master Planning of Resources, Detailed Scheduling and Planning, Execution and Control of Operations, Strategic Management of Resources, certification pending. Manufacturing Planning and Control, Exact Software, 1998. Enterprise Resourcing Planning, Exact Software, 1999. Datastream - MP2 , Certified Consultant , Santo Domingo, D.R. 2002 Technical Skills Skills Experience Total Years Last Used Crystal Reports MS Office Project Management / MS Project Quickbooks - Contractor Edition CRM - Goldmine ","
    INVENTORY ANALYST\MATERIALS PLANNER
    Summary

    Industrial Engineer with wide experience in manufacturing, quality, material planning and inventory control. Reach revenue goals through hard work and process improvement. Expert in MRP II, proficient in MS office and Exact Macola. Bilingual English/Spanish.

    Areas of Expertise
    • Material Planning\MRP
    • Inventory Accuracy
    • Manufacturing planning and control.
    • ERP systems implementation
    • Firm knowledge of APICS concepts.
    • Knowledgeable of Lean Manufacturing principles and the Theory of Constraints.
    • Process improvement
    Accomplishments
    • As Material Planner/Inventory Analyst: Achieved 99% inventory accuracy through weekly cycle counting and process improvement. Eliminated production disruption caused by material shortage.
    • As Operations Manager: Improved customer service by automating Quote- Order Entry- Billing process for a small business.
    • As Project Manager: Reduced implementation time by 50%.
    Experience
    06/2008 - 08/2013
    Company Name － City , State Inventory Analyst\Materials Planner
    • Analyzed MRP output and exceptions. Worked with Procurement to expedite and prevent shortages, revised and corrected safety stock levels, audited inventory transactions and posted corrections. Managed sub-contractors.
    • Implemented weekly cycle counting. Achieved 99% inventory accuracy through BOM analysis and process improvement.
    • Eliminated material shortage trough in depth analysis of process flow and transactions.
    • Mentored a comprehensive use of the software (Exact Macola)
    11/2005 - 05/2008
    Company Name － City , State Operations Manager
    • Scheduled Job installation, placed and kept track of purchase orders and productions orders. Kept track of budget vs expenses. Prepared executive reports.
    • Implemented Quickbooks - Contractor Edition.
    • Achieved: Improved cost control and project management with Quickbooks.
    • Achieved: Improved customer service through automation of the Quote - Order Entry - Billing Cycle.
    02/1998 - 03/2005
    Company Name － City , State Project Manager / Senior Consultant
    • Successfully managed numerous software implementations of Exact Macola (ERP), MP2 (maintenance), Goldmine (CRM).
    • As senior consultant trained customers and automatized operations for medium and large companies.
    • Achievement: Reduced implementation time to 50%.
    03/1994 - 02/1998
    Company Name － City , State Warehouse Manager / Production Manager
    • Managed logistics and operations in the Distribution Center.
    • Setup and launched production lines until fully operative.
    • Achievements: Implemented the Quality Control System and personnel training. Reached desired efficiency in short time.
    Education
    1993
    Pontificia Universidad Catolica Madre y Maestra City , Dominican Rep. Industrial Engineer
    Certifications
    • APICS Courses: Attended workshops for Master Planning of Resources, Detailed Scheduling and Planning, Execution and Control of Operations, Strategic Management of Resources, certification pending.
    • Manufacturing Planning and Control, Exact Software, 1998.
    • Enterprise Resourcing Planning, Exact Software, 1999.
    • Datastream - MP2 , Certified Consultant , Santo Domingo, D.R. 2002
    Technical Skills
    Skills Experience Total Years Last Used
    Crystal Reports
    MS Office
    Project Management / MS Project
    Quickbooks - Contractor Edition
    CRM - Goldmine
    ",APPAREL 12192507," FRONT DESK ATTENDANT Summary Graduated Bridgewater State University in May 2015 with a Bachelor's degree in Aviation Management and recently started the MBA Aviation program at Embry-riddle Aeronautical University at the Worldwide campus with a concentration on International Business. Highlights Double Citizenship: American and Brazilian. Excellent english communication skills Problem solving abilities Decisive Critical thinking Business systems analysis Interests Aviation Enthusiast and commercial pilot licensed by both ANAC and FAA. Languages Bilingual Portuguese/English Experience Front Desk Attendant 05/2015 to 10/2015 Company Name City , State FBO business. Direct service to private airplanes. Marshaling, fueling and towing of aircraft. Airline Operations Agent 05/2014 to 07/2014 Company Name City , State Aircraft transit coordinator. Dispatchment of company aircraft. Cargo Operations. Ramp Agent 12/2013 to 05/2014 Company Name City , State Kept records of room availability and guests' accounts, manually or using computers. Assisted guests with any special requests during their visits. Performed bookkeeping activities, such as balancing accounts and conducting nightly audits. Education Bachelor of Science : Aviation Management May 2015 Bridgewater State University City , State , United States Aviation Management concentration with in-depth knowledge of standard airline operations. MBA : Aviation International Business Present Embry-riddle Aeronautical University City , State , United States Aviation International Business study and strategic planning for international operations of aviation related business' added to core business courses. Skills Aviation Management Flight of Aircraft English Managerial Strategic Planning ","
    FRONT DESK ATTENDANT
    Summary
    Graduated Bridgewater State University in May 2015 with a Bachelor's degree in Aviation Management and recently started the MBA Aviation program at Embry-riddle Aeronautical University at the Worldwide campus with a concentration on International Business.
    Highlights
    • Double Citizenship: American and Brazilian.
    • Excellent english communication skills
    • Problem solving abilities
    • Decisive
    • Critical thinking
    • Business systems analysis
    Interests
    Aviation Enthusiast and commercial pilot licensed by both ANAC and FAA.
    Languages
    Bilingual Portuguese/English
    Experience
    Front Desk Attendant 05/2015 to 10/2015 Company Name City , State
    • FBO business.
    • Direct service to private airplanes.
    • Marshaling, fueling and towing of aircraft.
    Airline Operations Agent 05/2014 to 07/2014 Company Name City , State
    • Aircraft transit coordinator.
    • Dispatchment of company aircraft.
    • Cargo Operations.
    Ramp Agent 12/2013 to 05/2014 Company Name City , State
    • Kept records of room availability and guests' accounts, manually or using computers.
    • Assisted guests with any special requests during their visits.
    • Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
    Education
    Bachelor of Science : Aviation Management May 2015 Bridgewater State University City , State , United States Aviation Management concentration with in-depth knowledge of standard airline operations.
    MBA : Aviation International Business Present Embry-riddle Aeronautical University City , State , United States Aviation International Business study and strategic planning for international operations of aviation related business' added to core business courses.
    Skills
    • Aviation Management
    • Flight of Aircraft
    • English
    • Managerial Strategic Planning
    ",AVIATION 64589506," MANAGING PRINCIPAL Career Focus Results-driven investment banker and management consultant with 10 years financial and strategic advisory experience enabling established companies identify, develop, and implement strategic growth initiatives in emerging markets that: i) deliver top-line revenue growth, ii) create significant competitive advantage and iii) increase long-term profitability. Proactive assistance to clients – in the oil and gas, power, mining, retail, utilities, real estate, critical infrastructure, diversified industrials, and food and beverage industries – to meet their business objectives, manage local interest expectations, and establish best practices on how they can ethically contribute to sustainable development of the communities in which they operate. Expertise navigating high-growth emerging markets in Africa, Latin America, and the Middle East. Summary of Skills Strategic business development Project management Procurement agent Emerging markets Domestic and international experience Infrastructure and real assets advisory Relevant Professional Experience Company Name June 2009 to Current Managing Principal City , State Designed bid defense strategy for international consortium on its license pre-qualification and tender submission for 4,456km2 deep-sea offshore oil and gas blocks in Equatorial Guinea. Significantly decreased transaction costs US$25 million by devising a winning bid that proposed a dual-track exit to support an international sovereign and private equity consortium on its acquisition of a leading U.S. LNG transporter. Reduced due diligence timeline 15% by effectively spearheading successful cross-cultural negotiations with a leading Chinese equipment provider on behalf of our client, a Saudi Arabian sovereign-owned oil & gas company, to deliver heavy industrial equipment to support upstream activities. Eliminated an average 50% concessionary renegotiation rate and boosted project bankability by leveraging sophisticated financial expertise, deep knowledge of associated legal documents and key contract terms according to international project finance standards for a US$113 million 1,200+ mixed-income housing PPP project in Nigeria. Leveraged well-developed network in Nigeria to decrease market entry costs 17% and afford a U.S. micro power plant manufacturer faster time to market, operational setup and procurement of its business and generator licenses. Advised on Regulation 144A/S private placement structure to support development of a 100+ key resort and marina lifestyle for Viceroy Cartagena, Columbia. Structured and managed a South Korean conglomerate's bid for the provision of services in the Jeddah Metro Transportation Plan. Company Name April 2007 to May 2009 Senior Associate, Corporate & Investment Banking City , State Performed every aspect of transaction analysis and execution, from day- to-day management of corporate finance transactions to closing over US$10 billion in financing, including the US$8.5 billion private equity purchase of HD Supply by Bain Capital Partners, Carlyle Group and Clayton Dubilier & Rice. Built complex ad-hoc model demonstrating timeline of contractual backlog and revenue visibility to support the US$99 million private equity buyout of CyrusOne by ABRY Partners. Identified and shared potential tuck-in acquisitions with ABRY Partners that bolstered exit to Cincinnati Bell in excess of 3.3x Net ROIC. Negotiated with clients and investors key transaction terms and associated legal documents, including commitment papers, bridge loan papers, term sheets, and credit agreements. Transaction experience: Augusta Sportswear Group, Florida East Coast, Hawkeye Group, Modern Luxury, Prince Minerals, Production Control Services, RailAmerica, Selig Sealing Products and TravelCLICK. Company Name April 2005 to April 2007 Associate, Corporate & Investment Banking City , State Mastered a very sharp learning curve in SunTrust Robinson Humphrey's Investment Banking and Credit Training Leadership Program. Successfully cross-sold US$500 million of ancillary products including asset securitization, private placements, FX, interest rate derivatives, Eurobonds, letters of credit and treasury solutions. Transactional experience: Bacardi, B/E Aerospace, CSX Corp., Duke Energy, FPL, Harris Corp., HEICO, Interline Brands, Jabil Circuit, Lockheed Martin, Ring Power Corp., Ryder, TECO Energy, Vulcan Materials Company (Florida Rock), Walter Energy, and Watsco. Education New York University 2014 Coursework : Project and Infrastructure Finance City , State , U.S.A. New York University 2013 Coursework : Real Estate Finance and Development, Construction Cost Estimating City , State , U.S.A. Babson College 2011 MBA : Finance City , State , U.S.A. University of Florida 2005 Bachelor of Arts : Finance City , State , U.S.A. Skills Emerging Markets, Infrastructure and Real Assets Advisory, Strategic Business Development, Project Management, Procurement Agent, Mergers and Acquisitions, Domestic and International Experience ","
    MANAGING PRINCIPAL
    Career Focus
    • Results-driven investment banker and management consultant with 10 years financial and strategic advisory experience enabling established companies identify, develop, and implement strategic growth initiatives in emerging markets that: i) deliver top-line revenue growth, ii) create significant competitive advantage and iii) increase long-term profitability.
    • Proactive assistance to clients – in the oil and gas, power, mining, retail, utilities, real estate, critical infrastructure, diversified industrials, and food and beverage industries – to meet their business objectives, manage local interest expectations, and establish best practices on how they can ethically contribute to sustainable development of the communities in which they operate.
    • Expertise navigating high-growth emerging markets in Africa, Latin America, and the Middle East.
    Summary of Skills
    • Strategic business development
    • Project management
    • Procurement agent
    • Emerging markets
    • Domestic and international experience
    • Infrastructure and real assets advisory
    Relevant Professional Experience
    Company Name June 2009 to Current Managing Principal
    City , State
    • Designed bid defense strategy for international consortium on its license pre-qualification and tender submission for 4,456km2 deep-sea offshore oil and gas blocks in Equatorial Guinea.
    • Significantly decreased transaction costs US$25 million by devising a winning bid that proposed a dual-track exit to support an international sovereign and private equity consortium on its acquisition of a leading U.S. LNG transporter.
    • Reduced due diligence timeline 15% by effectively spearheading successful cross-cultural negotiations with a leading Chinese equipment provider on behalf of our client, a Saudi Arabian sovereign-owned oil & gas company, to deliver heavy industrial equipment to support upstream activities.
    • Eliminated an average 50% concessionary renegotiation rate and boosted project bankability by leveraging sophisticated financial expertise, deep knowledge of associated legal documents and key contract terms according to international project finance standards for a US$113 million 1,200+ mixed-income housing PPP project in Nigeria.
    • Leveraged well-developed network in Nigeria to decrease market entry costs 17% and afford a U.S. micro power plant manufacturer faster time to market, operational setup and procurement of its business and generator licenses.
    • Advised on Regulation 144A/S private placement structure to support development of a 100+ key resort and marina lifestyle for Viceroy Cartagena, Columbia.
    • Structured and managed a South Korean conglomerate's bid for the provision of services in the Jeddah Metro Transportation Plan.
    Company Name April 2007 to May 2009 Senior Associate, Corporate & Investment Banking
    City , State
    • Performed every aspect of transaction analysis and execution, from day- to-day management of corporate finance transactions to closing over US$10 billion in financing, including the US$8.5 billion private equity purchase of HD Supply by Bain Capital Partners, Carlyle Group and Clayton Dubilier & Rice.
    • Built complex ad-hoc model demonstrating timeline of contractual backlog and revenue visibility to support the US$99 million private equity buyout of CyrusOne by ABRY Partners. Identified and shared potential tuck-in acquisitions with ABRY Partners that bolstered exit to Cincinnati Bell in excess of 3.3x Net ROIC.
    • Negotiated with clients and investors key transaction terms and associated legal documents, including commitment papers, bridge loan papers, term sheets, and credit agreements.
    • Transaction experience: Augusta Sportswear Group, Florida East Coast, Hawkeye Group, Modern Luxury, Prince Minerals, Production Control Services, RailAmerica, Selig Sealing Products and TravelCLICK.
    Company Name April 2005 to April 2007 Associate, Corporate & Investment Banking
    City , State
    • Mastered a very sharp learning curve in SunTrust Robinson Humphrey's Investment Banking and Credit Training Leadership Program.
    • Successfully cross-sold US$500 million of ancillary products including asset securitization, private placements, FX, interest rate derivatives, Eurobonds, letters of credit and treasury solutions.
    • Transactional experience: Bacardi, B/E Aerospace, CSX Corp., Duke Energy, FPL, Harris Corp., HEICO, Interline Brands, Jabil Circuit, Lockheed Martin, Ring Power Corp., Ryder, TECO Energy, Vulcan Materials Company (Florida Rock), Walter Energy, and Watsco.
    Education
    New York University 2014 Coursework : Project and Infrastructure Finance City , State , U.S.A.
    New York University 2013 Coursework : Real Estate Finance and Development, Construction Cost Estimating City , State , U.S.A.
    Babson College 2011 MBA : Finance City , State , U.S.A.
    University of Florida 2005 Bachelor of Arts : Finance City , State , U.S.A.
    Skills

    Emerging Markets, Infrastructure and Real Assets Advisory, Strategic Business Development, Project Management, Procurement Agent, Mergers and Acquisitions, Domestic and International Experience

    ",BANKING 66741193," DIRECTOR OF FINANCE Executive Profile Ambitious  Finance Director  who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals. Skill Highlights Strategic Planning Budgeting / Forecasting Leadership  Financial Planning and Analysis Expense Control P&L / Balance Sheet Management Cost Reductions Matrix Management Core Accomplishments Achieved stretch targets for a turn-around business in EBIT, Cash Flow and Cost Out Created, developed and trained FP&A Department Analyzed channel profitability to optimize pricing and mix strategies Professional Experience Company Name City , State Director of Finance 02/2014 to Current Oversee multiple departments responsible for Global FP&A, Productivity Tracking, R&D Analysis, Warranty, Pricing and Consumer Division Financial Reporting. Lead Canadian Finance Group responsible for P&L, Balance Sheet, Reporting, Pricing and F/X. Implemented improved cost-out reporting highlighting areas of concern and achieved global stretch targets in 2014. Teamed with Sales and Marketing to achieve 2014 stretch targets in EBIT and Cash Flow through Channel Reporting, Contribution Margin Analysis, Inventory Control and Cost Vigilance. Oversee Annual Budget, Strategic Plan and Forecast for Consumer Division. Reorganized US and Canada reporting teams to achieve maximum performance and support multiple functions more effectively while reducing overall staff. Company Name City , State Financial Planning and Analysis Manager 10/2011 to 02/2014 Oversaw month-end and period-end closing, management reporting, forecast and budgeting analysis and reporting.  Created and standardized a month-end package used by executive management with analysis of month, quarter and YTD results compared to prior year and Budget. Managed a team of up to 3 individuals responsible for tracking and analyzing cost center spending in the areas of purchasing/procurement, warehouse, logistics, marketing and administrative expense.  Loaded Annual Budget and Quarterly Forecasts in corporate consolidation system (TRAHQ) for US Sales Company and US Operations facilities.  Drove results through development of standard KPI metrics, annual goal setting and results tracking Created a Profitability by Channel report using activity based costing to help management and sales channels see the full impact of our major customers and dealer channels including specific margin, specific costs and allocated costs.  Company Name City , State Accounting Supervisor 11/2010 to 10/2011 Oversaw Month-end Close for 5 Sales Channels with Trade Revenues of $550M Annually and Intercompany Revenue of $225M Annually.  Implemented 2 day Financial Close (down from 3 day) by working with IT to automate Journal Entries / Reports and creating an Access Database to assist in speed of financial analysis and standard Journal Entries. Hired and supervised Senior GL Accountant to assist in Month-end close, work on special projects and help enforce internal and quality control processes. Created Month-end and Quarter End reports for management and loaded monthly forecasts in Hyperion Reporting System.  Oversaw Balance Sheet Reconciliations and managed US Accruals for Aircare (Warranty) Program, Promotions, Other Credits and COGS clearing account.  Drove process improvements, efficiencies and profitability through working with cross functional teams including IT, Operations, Warranty and Order Management.  Company Name City , State Senior Productivity Analyst 03/2008 to 10/2010 Coordinated Material Productivity reporting with Finance and Sourcing departments in 23 plants and distribution centers globally and conducted monthly Commodity Reviews with sector management.  This included reporting on Actuals, establishing Forecasts and conducting Cross Functional Reviews with Finance and Sourcing. Worked with a Cross-Functional Multi-Sector Team as our Sector financial representative in Windchill Migration (Productivity Reporting System) by establishing financial guidelines, testing the system, training Super Users and coordinating training plan.  Reported Sector Productivity and Material Inflation for $2 Billion Costs including Pipeline Productivity Charts, Commodity Spend, Productivity and Inflation Reports, Waterfalls and Restructure Savings.  Participated in Operations 2009, 2010 and 2011 Standard Setting and AOP Goal Setting for ITS Sector.  Responsible for commodity analysis, PPV and L&OH Productivity Goal Setting. Company Name City , State Audit Consultant 03/2007 to 03/2008 Learned audit processes and control procedures through working on Internal Control Reviews, Oracle Implementation Reviews and Physical Inventory Exemptions. Received multi-culture and cross-sector experience by conducting audits for multiple locations and sectors including United States, China and Mexico. Conducted Sarbanes-Oxley Management Testing and Test Rationalization to improve SOX reliability and timeliness. Passed all 4 CPA Exams and received North Carolina CPA License while working full time during Audit Rotation. Company Name City , State Financial Analyst / Senior GL Account 03/2006 to 03/2007 Worked with Financial Analyst and management on 2007 Annual Operating Plan for Enterprise Services, as well as helped create the allocation model for the 2007 bill-outs to the Sectors. Performed month-end variance analysis of actual-to-forecast, actual-to-budget, and Year-over-Year variances, as well as ad-hoc and trend analysis as needed. Created monthly recurring entries and amortization schedules, entered month-end and year-end closing entries, and performed reconciliations.  Responsible to oversee and analyze cost center spend and expense allocation. Company Name City , State Cost Accountant 06/2005 to 03/2006 Learned Inventory control procedures including tag control, observation and reconciliation during the Annual Physical Inventory and led inventory counts at 2 off-site warehouses. Developed an understanding of GL and forecasts while doing month-end close responsibilities including Sales & Use Tax computation, Inventory Reconciliation and ad-hoc reporting and analysis. Learned about costing parts such as raw material, WIP and Finished goods while working with cost accounting team to set 2006 standards for inventory made in the U.S. and Europe Company Name City , State Sales Manager 01/2002 to 06/2003 Developed leadership skills as a sales manager and agent for a fortune 500 Insurance Company. Trained new agents and ran a successful sales team of 2-3 Sales Associates. Education Masters of Accountancy : Accounting 2005 UNC-Charlotte , City , State , USA Bachelor of Science : Psychology and Statistics 1999 James Madison University , City , State , USA Certified Public Accountant Skills Excel, Access, PowerPoint, SAP, Oracle, MFG Pro, Hyperion, Khalix, TRAHQ ","
    DIRECTOR OF FINANCE
    Executive Profile
    Ambitious  Finance Director  who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals.
    Skill Highlights
    • Strategic Planning
    • Budgeting / Forecasting
    • Leadership 
    • Financial Planning and Analysis
    • Expense Control
    • P&L / Balance Sheet Management
    • Cost Reductions
    • Matrix Management
    Core Accomplishments
    • Achieved stretch targets for a turn-around business in EBIT, Cash Flow and Cost Out
    • Created, developed and trained FP&A Department
    • Analyzed channel profitability to optimize pricing and mix strategies
    Professional Experience
    Company Name City , State Director of Finance 02/2014 to Current
    • Oversee multiple departments responsible for Global FP&A, Productivity Tracking, R&D Analysis, Warranty, Pricing and Consumer Division Financial Reporting.
    • Lead Canadian Finance Group responsible for P&L, Balance Sheet, Reporting, Pricing and F/X.
    • Implemented improved cost-out reporting highlighting areas of concern and achieved global stretch targets in 2014.
    • Teamed with Sales and Marketing to achieve 2014 stretch targets in EBIT and Cash Flow through Channel Reporting, Contribution Margin Analysis, Inventory Control and Cost Vigilance.
    • Oversee Annual Budget, Strategic Plan and Forecast for Consumer Division.
    • Reorganized US and Canada reporting teams to achieve maximum performance and support multiple functions more effectively while reducing overall staff.
    Company Name City , State Financial Planning and Analysis Manager 10/2011 to 02/2014
    • Oversaw month-end and period-end closing, management reporting, forecast and budgeting analysis and reporting.  Created and standardized a month-end package used by executive management with analysis of month, quarter and YTD results compared to prior year and Budget.
    • Managed a team of up to 3 individuals responsible for tracking and analyzing cost center spending in the areas of purchasing/procurement, warehouse, logistics, marketing and administrative expense. 
    • Loaded Annual Budget and Quarterly Forecasts in corporate consolidation system (TRAHQ) for US Sales Company and US Operations facilities. 
    • Drove results through development of standard KPI metrics, annual goal setting and results tracking
    • Created a Profitability by Channel report using activity based costing to help management and sales channels see the full impact of our major customers and dealer channels including specific margin, specific costs and allocated costs. 
    Company Name City , State Accounting Supervisor 11/2010 to 10/2011
    • Oversaw Month-end Close for 5 Sales Channels with Trade Revenues of $550M Annually and Intercompany Revenue of $225M Annually.  Implemented 2 day Financial Close (down from 3 day) by working with IT to automate Journal Entries / Reports and creating an Access Database to assist in speed of financial analysis and standard Journal Entries.
    • Hired and supervised Senior GL Accountant to assist in Month-end close, work on special projects and help enforce internal and quality control processes.
    • Created Month-end and Quarter End reports for management and loaded monthly forecasts in Hyperion Reporting System. 
    • Oversaw Balance Sheet Reconciliations and managed US Accruals for Aircare (Warranty) Program, Promotions, Other Credits and COGS clearing account. 
    • Drove process improvements, efficiencies and profitability through working with cross functional teams including IT, Operations, Warranty and Order Management. 
    Company Name City , State Senior Productivity Analyst 03/2008 to 10/2010
    • Coordinated Material Productivity reporting with Finance and Sourcing departments in 23 plants and distribution centers globally and conducted monthly Commodity Reviews with sector management.  This included reporting on Actuals, establishing Forecasts and conducting Cross Functional Reviews with Finance and Sourcing.
    • Worked with a Cross-Functional Multi-Sector Team as our Sector financial representative in Windchill Migration (Productivity Reporting System) by establishing financial guidelines, testing the system, training Super Users and coordinating training plan. 
    • Reported Sector Productivity and Material Inflation for $2 Billion Costs including Pipeline Productivity Charts, Commodity Spend, Productivity and Inflation Reports, Waterfalls and Restructure Savings. 
    • Participated in Operations 2009, 2010 and 2011 Standard Setting and AOP Goal Setting for ITS Sector.  Responsible for commodity analysis, PPV and L&OH Productivity Goal Setting.
    Company Name City , State Audit Consultant 03/2007 to 03/2008
    • Learned audit processes and control procedures through working on Internal Control Reviews, Oracle Implementation Reviews and Physical Inventory Exemptions.
    • Received multi-culture and cross-sector experience by conducting audits for multiple locations and sectors including United States, China and Mexico.
    • Conducted Sarbanes-Oxley Management Testing and Test Rationalization to improve SOX reliability and timeliness.
    • Passed all 4 CPA Exams and received North Carolina CPA License while working full time during Audit Rotation.
    Company Name City , State Financial Analyst / Senior GL Account 03/2006 to 03/2007
    • Worked with Financial Analyst and management on 2007 Annual Operating Plan for Enterprise Services, as well as helped create the allocation model for the 2007 bill-outs to the Sectors.
    • Performed month-end variance analysis of actual-to-forecast, actual-to-budget, and Year-over-Year variances, as well as ad-hoc and trend analysis as needed.
    • Created monthly recurring entries and amortization schedules, entered month-end and year-end closing entries, and performed reconciliations.  Responsible to oversee and analyze cost center spend and expense allocation.
    Company Name City , State Cost Accountant 06/2005 to 03/2006
    • Learned Inventory control procedures including tag control, observation and reconciliation during the Annual Physical Inventory and led inventory counts at 2 off-site warehouses.
    • Developed an understanding of GL and forecasts while doing month-end close responsibilities including Sales & Use Tax computation, Inventory Reconciliation and ad-hoc reporting and analysis.
    • Learned about costing parts such as raw material, WIP and Finished goods while working with cost accounting team to set 2006 standards for inventory made in the U.S. and Europe
    Company Name City , State Sales Manager 01/2002 to 06/2003
    • Developed leadership skills as a sales manager and agent for a fortune 500 Insurance Company.
    • Trained new agents and ran a successful sales team of 2-3 Sales Associates.
    Education
    Masters of Accountancy : Accounting 2005 UNC-Charlotte , City , State , USA
    Bachelor of Science : Psychology and Statistics 1999 James Madison University , City , State , USA
    Certified Public Accountant
    Skills
    Excel, Access, PowerPoint, SAP, Oracle, MFG Pro, Hyperion, Khalix, TRAHQ
    ",FINANCE 12938200," EMERGENCY ROOM ADMITTING SPECIALIST/QUALITY ASSURANCE Summary Driven, highly dedicated to my job and duties (Quality Assurance). I am an active listener, excellent problem solver and Speak,write and read Spanish fluently.  Very professional and articulate. Strongly motivated, and have excellent customer service skills. Fast leaner and excel in building dynamic teams in an effort to achieve a goal for continual improvement. Accomplishments Master's in Social Work Spring 2016 University of Utah Bachelor's in Social Work Summer 2007 California State University of Los Angeles Experience Emergency Room Admitting Specialist/Quality Assurance Sep 2014 to Current Company Name － City , State Arrange efficient and orderly admission of patients. Insures that patient information is collected and that patients are aware of hospital policies and procedures. Interview incoming patient or representative and enter information required for admission into computer database. Collect co-pays and deductibles from patients. Distribute appropriate information to ancillary departments. Cross trained in other areas and perform any other duties as assigned (OP and IP). HealthCare Rep Oct 2009 to Aug 2014 Company Name － City , State Interviewing clients in a hospital setting and/or home visits to assist them in obtaining maximum benefit coverage. Completing applications for state and federal program, reviewing medical records and taking all actions necessary to expedite benefit approval. Maintain ongoing communications with government agencies regarding the status of claims. Provide updates and assistance to hospital personnel and other staff as needed. Knowledge of federal and state programs to benefit coverage for the client. Understanding of and ability to apply the medical definition of disability as it relates to body systems and to functions of daily living. Ability to read and apply the information contained in medical records and prioritize. Identify missing evidence and follow through to completion. Assists callers in resolving account issues by identifying and taking appropriate actions including completing required forms to support application process. Effectively educate and answer inquiries from patients and family representatives regarding application process and statuses. i.e. approval notices, denials and reapplications). Assists clients with scheduling appointments and reminding of appointments, as needed. Maintain ongoing communication with other internal Resolve Application co-workers to obtain information and/or provide updates regarding claim status. Diligently follow-up with institutions/businesses resolving issues ultimately affecting application approval. Able to identify appropriate escalation points as well as working with the escalation Team Leader to resolve issues, lastly, review outgoing client material for accuracy prior to submittal. Developmentalist/Caregiver Jul 2009 to Oct 2009 Company Name － City , State Provide direct care and training for developmentally disabled and/or mentally retarded (DD/MR), ambulatory and non-ambulatory individuals at the Utah State Developmental Center. Properly manage aggressive, self-abusive, and non-compliant individuals. Implement and follow prescribed behavioral programs. Transfer individuals correctly. Perform direct care services to include: bathing, showering, dressing, toileting or changing incontinent briefs (diapering), oral hygiene, feeding. Responsible for implementing and evaluating active treatment programs for the individuals, duties also include, but are not limited to: observing, monitoring, and reporting patient behavior. Participating in and supervising patient activities. Teaching daily living skills. Intervening in crisis situations; assists in maintaining a therapeutic, safe, and secure environment. Mental Health Worker II Jan 2008 to Mar 2009 Company Name － City , State Update and maintain client charts with medical services. Meet with treatment team (psychiatrist, MFT's and Psychologists) to discuss clients treatment plan. Facilitate STEP group for clients parents. Facilitate Anger Management groups for Clients. Coordinate client services with local agencies. Provide rehab services to medication only clients 1x/month. Provide interpretations to Spanish as needed to facilitate access to services. Home-visits. Parent and family support. Intense Case management. Attend clinic meetings. Participate as a tx team member. Facilitated daily groups for the Intense outpatient and inpatient program clients. Education Master , Social Work Spring 2016 University of Utah College of Social Work Social Work Bachelors Summer 2007 California State University － City in the Art of Social Work Languages Bilingual, Speak, Read and Write English and Spanish Fluently. Skills Bilingual, Speak, Read and Write English and Spanish Fluently. Advanced in Word, Microsoft, explorer, lotus, and outlook, MIDAs,  Proficient in excel. CPR certified. Excellent customer service, critical thinker and problem solver ","
    EMERGENCY ROOM ADMITTING SPECIALIST/QUALITY ASSURANCE
    Summary
    Driven, highly dedicated to my job and duties (Quality Assurance). I am an active listener, excellent problem solver and Speak,write and read Spanish fluently.  Very professional and articulate. Strongly motivated, and have excellent customer service skills. Fast leaner and excel in building dynamic teams in an effort to achieve a goal for continual improvement.
    Accomplishments
    Master's in Social Work Spring 2016 University of Utah
    Bachelor's in Social Work Summer 2007 California State University of Los Angeles
    Experience
    Emergency Room Admitting Specialist/Quality Assurance Sep 2014 to Current
    Company Name － City , State
    • Arrange efficient and orderly admission of patients.
    • Insures that patient information is collected and that patients are aware of hospital policies and procedures.
    • Interview incoming patient or representative and enter information required for admission into computer database.
    • Collect co-pays and deductibles from patients.
    • Distribute appropriate information to ancillary departments.
    • Cross trained in other areas and perform any other duties as assigned (OP and IP).
    HealthCare Rep Oct 2009 to Aug 2014
    Company Name － City , State
    • Interviewing clients in a hospital setting and/or home visits to assist them in obtaining maximum benefit coverage.
    • Completing applications for state and federal program, reviewing medical records and taking all actions necessary to expedite benefit approval.
    • Maintain ongoing communications with government agencies regarding the status of claims.
    • Provide updates and assistance to hospital personnel and other staff as needed.
    • Knowledge of federal and state programs to benefit coverage for the client.
    • Understanding of and ability to apply the medical definition of disability as it relates to body systems and to functions of daily living.
    • Ability to read and apply the information contained in medical records and prioritize.
    • Identify missing evidence and follow through to completion.
    • Assists callers in resolving account issues by identifying and taking appropriate actions including completing required forms to support application process.
    • Effectively educate and answer inquiries from patients and family representatives regarding application process and statuses.
    • i.e. approval notices, denials and reapplications).
    • Assists clients with scheduling appointments and reminding of appointments, as needed.
    • Maintain ongoing communication with other internal Resolve Application co-workers to obtain information and/or provide updates regarding claim status.
    • Diligently follow-up with institutions/businesses resolving issues ultimately affecting application approval.
    • Able to identify appropriate escalation points as well as working with the escalation Team Leader to resolve issues, lastly, review outgoing client material for accuracy prior to submittal.
    Developmentalist/Caregiver Jul 2009 to Oct 2009
    Company Name － City , State
    • Provide direct care and training for developmentally disabled and/or mentally retarded (DD/MR), ambulatory and non-ambulatory individuals at the Utah State Developmental Center.
    • Properly manage aggressive, self-abusive, and non-compliant individuals.
    • Implement and follow prescribed behavioral programs.
    • Transfer individuals correctly.
    • Perform direct care services to include: bathing, showering, dressing, toileting or changing incontinent briefs (diapering), oral hygiene, feeding.
    • Responsible for implementing and evaluating active treatment programs for the individuals, duties also include, but are not limited to: observing, monitoring, and reporting patient behavior.
    • Participating in and supervising patient activities.
    • Teaching daily living skills.
    • Intervening in crisis situations; assists in maintaining a therapeutic, safe, and secure environment.
    Mental Health Worker II Jan 2008 to Mar 2009
    Company Name － City , State
    • Update and maintain client charts with medical services.
    • Meet with treatment team (psychiatrist, MFT's and Psychologists) to discuss clients treatment plan.
    • Facilitate STEP group for clients parents.
    • Facilitate Anger Management groups for Clients.
    • Coordinate client services with local agencies.
    • Provide rehab services to medication only clients 1x/month.
    • Provide interpretations to Spanish as needed to facilitate access to services.
    • Home-visits.
    • Parent and family support.
    • Intense Case management.
    • Attend clinic meetings.
    • Participate as a tx team member.
    • Facilitated daily groups for the Intense outpatient and inpatient program clients.
    Education
    Master , Social Work Spring 2016 University of Utah College of Social Work Social Work
    Bachelors Summer 2007 California State University － City in the Art of Social Work
    Languages
    Bilingual, Speak, Read and Write English and Spanish Fluently.
    Skills
    Bilingual, Speak, Read and Write English and Spanish Fluently. Advanced in Word, Microsoft, explorer, lotus, and outlook, MIDAs,  Proficient in excel. CPR certified. Excellent customer service, critical thinker and problem solver
    ",HEALTHCARE 51554903," EXECUTIVE CHEF Executive Profile An executive chef offering outstanding presentation, communication and cross-cultural team management skills. High-energy, results-oriented leader with an entrepreneurial attitude. Skill Highlights Brand Development Butchery Cost Control Farmer Relationships Mentor and Development of Culinary Talent Recipe Research and Development Ingredient Procurement Core Accomplishments Launched Over 5 hotel/resort openings or re-development concepts 2015 Food Network “Beat Bobby Flay” Winner 2013- Developed Hotels first Vegetable Urban Garden System 2013- Developed Hotels first Apiary for honey bees 2013 Member on Marriott Food & Beverage Council, Southwest 2012 Leader of the Year, Renaissance Phoenix Downtown Hotel 2006 Winner of the Marriott International “Rising Star Chef” Award 2006 Winner of Arizona “Young Chef de Rottisuer” competition 2006 2nd Place at the West Coast “Young Chef de Rottisuer” competition 2005, 2006 & 2010 Marriott Stock award for “Special Achievement” 2005 Nominated “Rising Star Chef” for Marriott International Guest Chef Of Holland America 2004-2015 Professional Experience Executive Chef Aug 2014 to Apr 2015 Company Name - City , State Responsible for new opening hotel, assisted in development of all F&B concepts in this Boutique Hotel. Hire and train all culinary associates Create all recipes and plate costing. Build Culinary PR for the new property Operate PnL statements to align with projected budget Work hands on with all culinary team for training and consistency of food quality. Executive Chef Oct 2013 to Aug 2014 Company Name - City , State Responsible for new opening, development and implementing F&B Concepts for this luxury Boutique Hotel Hottest Hotel to open in KC Hire and train all F&B associates Deliver World Class Luxury experience of food & beverage Build Culinary PR for the new property Modern Mediterranean Cuisine with seasonal inspiration using Midwest artisan farmers High-end and volume, banquet and catering events forecasted 8 million F&B in the first year. Executive Chef Jan 2012 to Oct 2013 Company Name - City , State (Marriott Intl.) Responsible for opening, development and implementing all Brand initiatives for this full service 527 room hotel B&F Strategy, Breakfast Program, R Life Events Conversion Union hotel to Renaissance Brand Green zone ES results with Converted Property Current #1 in Renaissance Brand Event Service Developed and Opened Renaissance's premiere Elite Lounge #1 in Brand for Lounge Improved Food Cost by 1 point to Budget Member of Southwest Food Beverage Council for the Americas. Executive Sous Chef Jan 2010 to Jan 2012 Company Name - City , State AAA Five- Diamond Resort Responsible for all culinary outlets in the Resort to include BLT Steak (Celebrity Chef Laurent Tourondel), Rita's Kitchen, Sprouts, Hoppin Jacks, R-Bar, Golf Grill and Banquet Kitchen Combined F&B revenue of $22 mill annual Manage a total of 9 Managers/Supervisors and 100 associates Improved employee engagement score from 61% to 83% average or green zone for culinary Maintain Guest Satisfaction Score in all F&B areas to be number 1-2 in Brand. Improved ESS score to #1 Hotel in the Brand for 2010 Assigned property Coach for ""BLT"" Training roll out, Arizona market Responsible for all Quality Assurance Standards. Senior Sous Chef Nov 2002 to Jan 2010 Company Name - City , State Responsible for the development and implementation of all standard operating procedures for the food and beverage, in opening the hotel Combined F&B revenue of $58 million annual Responsible in creating seasonal menus Developed Chef Garden to procure our own organic seasonal fruits & vegetables. Developed Chefs tasting table and interactive cooking Demo wine room for site visits, wine dinners and specialty events. Created and Executed Hands on Cooking Class for guest and catering events. Sous Chef Mar 2002 to Oct 2002 Company Name - City , State Hands on training of all culinary team in fine dining, Contemporary American Cuisine Responsible for daily ordering with local farmers and purveyors Creating new menu ideas and working as Chef Tournat Work in multiple outlets Executing brunch, prix fixe menus, wine dinner and private parties for 25-100 people. PM Sous Chef Mar 2001 to Mar 2002 Company Name - City , State AAA Mobile, Five Diamond Resort and Spa Terrace, Windows on the Green & Mary Elaine's Responsible for scheduling, creating daily features, new menu selections. Purchasing and inventory of a wide variety of beef, game, seafood. Working with local purveyors and farmers. Apprenticeship Nov 2000 to Feb 2001 Company Name - City , State Four Star French restaurant celebrity Chef Daniel Boulud. Worked directly with executive Chef Alex Lee. Executed daily specials and sauces using the freshest ingredients and Nuevo French techniques. Worked stations as needed, prep, cook, and plate throughout dinner service. Lead Line Cook Feb 1998 to Feb 1999 Company Name - City , State Work all stations. sauté, fish and grill stations throughout dinner service Responsible for daily specials Menu costing for all Seasonal Changes. Butchery and Ordering Education Associate of Arts , Culinary Arts Feb 2001 California Culinary Academy - City , State High School Diploma , Culinary Arts Feb 1999 Metro Tech - City , State , Maricopa Mentorship , Tourism 1999 Phoenix Convention & Visitors bureau - City , State , maricopa one year mentorship in tourism Skills Budgeting, Gastronomic Technique, Development Coaching, Costing, Inventory, Associate Engagement, Networking, Purchasing, Quality Assurance, Scheduling, Excel, Word, Adobe ","
    EXECUTIVE CHEF
    Executive Profile

    An executive chef offering outstanding presentation, communication and cross-cultural team management skills. High-energy, results-oriented leader with an entrepreneurial attitude.

    Skill Highlights
    • Brand Development
    • Butchery
    • Cost Control
    • Farmer Relationships
    • Mentor and Development of Culinary Talent
    • Recipe Research and Development
    • Ingredient Procurement
    Core Accomplishments
    • Launched Over 5 hotel/resort openings or re-development concepts
    • 2015 Food Network “Beat Bobby Flay” Winner
    • 2013- Developed Hotels first Vegetable Urban Garden System
    • 2013- Developed Hotels first Apiary for honey bees
    • 2013 Member on Marriott Food & Beverage Council, Southwest
    • 2012 Leader of the Year, Renaissance Phoenix Downtown Hotel
    • 2006 Winner of the Marriott International “Rising Star Chef” Award
    • 2006 Winner of Arizona “Young Chef de Rottisuer” competition
    • 2006 2nd Place at the West Coast “Young Chef de Rottisuer” competition
    • 2005, 2006 & 2010 Marriott Stock award for “Special Achievement”
    • 2005 Nominated “Rising Star Chef” for Marriott International
    • Guest Chef Of Holland America 2004-2015

    Professional Experience
    Executive Chef Aug 2014 to Apr 2015
    Company Name - City , State
    • Responsible for new opening hotel, assisted in development of all F&B concepts in this Boutique Hotel.
    • Hire and train all culinary associates Create all recipes and plate costing. Build Culinary PR for the new property Operate PnL statements to align with projected budget Work hands on with all culinary team for training and consistency of food quality.
    Executive Chef Oct 2013 to Aug 2014
    Company Name - City , State
    • Responsible for new opening, development and implementing F&B Concepts for this luxury Boutique Hotel Hottest Hotel to open in KC Hire and train all F&B associates Deliver World Class Luxury experience of food & beverage Build Culinary PR for the new property Modern Mediterranean Cuisine with seasonal inspiration using Midwest artisan farmers High-end and volume, banquet and catering events forecasted 8 million F&B in the first year.
    Executive Chef Jan 2012 to Oct 2013
    Company Name - City , State
    • (Marriott Intl.) Responsible for opening, development and implementing all Brand initiatives for this full service 527 room hotel B&F Strategy, Breakfast Program, R Life Events Conversion Union hotel to Renaissance Brand Green zone ES results with Converted Property Current #1 in Renaissance Brand Event Service Developed and Opened Renaissance's premiere Elite Lounge #1 in Brand for Lounge Improved Food Cost by 1 point to Budget Member of Southwest Food Beverage Council for the Americas.
    Executive Sous Chef Jan 2010 to Jan 2012
    Company Name - City , State
    • AAA Five- Diamond Resort
    • Responsible for all culinary outlets in the Resort to include BLT Steak (Celebrity Chef Laurent Tourondel), Rita's Kitchen, Sprouts, Hoppin Jacks, R-Bar, Golf Grill and Banquet Kitchen Combined F&B revenue of $22 mill annual Manage a total of 9 Managers/Supervisors and 100 associates Improved employee engagement score from 61% to 83% average or green zone for culinary Maintain Guest Satisfaction Score in all F&B areas to be number 1-2 in Brand.
    • Improved ESS score to #1 Hotel in the Brand for 2010 Assigned property Coach for ""BLT"" Training roll out, Arizona market Responsible for all Quality Assurance Standards.
    Senior Sous Chef Nov 2002 to Jan 2010
    Company Name - City , State
    • Responsible for the development and implementation of all standard operating procedures for the food and beverage, in opening the hotel Combined F&B revenue of $58 million annual Responsible in creating seasonal menus Developed Chef Garden to procure our own organic seasonal fruits & vegetables.
    • Developed Chefs tasting table and interactive cooking Demo wine room for site visits, wine dinners and specialty events.
    • Created and Executed Hands on Cooking Class for guest and catering events.
    Sous Chef Mar 2002 to Oct 2002
    Company Name - City , State
    • Hands on training of all culinary team in fine dining, Contemporary American Cuisine Responsible for daily ordering with local farmers and purveyors Creating new menu ideas and working as Chef Tournat Work in multiple outlets Executing brunch, prix fixe menus, wine dinner and private parties for 25-100 people.
    PM Sous Chef Mar 2001 to Mar 2002
    Company Name - City , State
    • AAA Mobile, Five Diamond Resort and Spa
    • Terrace, Windows on the Green & Mary Elaine's
    • Responsible for scheduling, creating daily features, new menu selections.
    • Purchasing and inventory of a wide variety of beef, game, seafood.
    • Working with local purveyors and farmers.
    Apprenticeship Nov 2000 to Feb 2001
    Company Name - City , State
    • Four Star French restaurant celebrity Chef Daniel Boulud.
    • Worked directly with executive Chef Alex Lee.
    • Executed daily specials and sauces using the freshest ingredients and Nuevo French techniques.
    • Worked stations as needed, prep, cook, and plate throughout dinner service.
    Lead Line Cook Feb 1998 to Feb 1999
    Company Name - City , State

    • Work all stations. sauté, fish and grill stations throughout dinner service Responsible for daily specials Menu costing for all Seasonal Changes. Butchery and Ordering
    Education
    Associate of Arts , Culinary Arts Feb 2001 California Culinary Academy - City , State
    High School Diploma , Culinary Arts Feb 1999 Metro Tech - City , State , Maricopa
    Mentorship , Tourism 1999 Phoenix Convention & Visitors bureau - City , State , maricopa

    one year mentorship in tourism

    Skills

    Budgeting, Gastronomic Technique, Development Coaching, Costing, Inventory, Associate Engagement, Networking, Purchasing, Quality Assurance, Scheduling, Excel, Word, Adobe

    ",CHEF 39237915," BUSINESS DEVELOPMENT MANAGER Professional Profile Highly qualified, detail-oriented and hardworking Manager with more than 15 years of experience. Proficient in research, writing, case management and client relations. Expert computing and technology skills including competence in multiple software applications. Qualifications Inventory Management Leadership Development Risk Management Staff Development Project Management Managing Employees Marketing Team Building Budgeting Financial Management Accomplishments Increased revenue by 40% Cut operating expenses by 20% year over year. Multiple awards for performance. Developed and implemented client service program, which expanded small-to-medium client base 35% Developed new quality standards for better quality performance and reliability. Improve support service level by 20% Improved customer service satisfaction 3% annually through supply chain management initiatives, inventory control and flexible manufacturing practices. Experience Business Development Manager Jan 2015 to Current Company Name － City , State Prospect for potential new clients and turn this into increased business. Cold call as appropriate within your market or geographic area to ensure a robust pipeline of opportunities. Meet potential clients by growing, maintaining, and leveraging your network. Identify potential clients, and the decision makers within the client organization. Research and build relationships with new clients. Set up meetings between client decision makers and company's practice leaders/Principals. Plan approaches and pitches. Work with team to develop proposals that speaks to the client's needs, concerns, and objectives. Participate in pricing the solution/service. Handle objections by clarifying, emphasizing agreements, and working through differences to a positive conclusion. Use a variety of styles to persuade or negotiate appropriately. Present an image that mirrors that of the client. Client Retention Present new products and services and enhance existing relationships. Work with technical staff and other internal colleagues to meet customer needs. Arrange and participate in internal and external client debriefs. Athletic Coordinator May 2006 to Dec 2014 Company Name － City , State Responsible for marketing, planning, organizing, implementing, and scheduling special recreation activities and events Handle the tasks of hiring staff and coordinating volunteers in conducting recreation activities Perform responsibilities of preparing attendance and program evaluation reports for all recreation programs on a monthly basis Perform responsibilities of organizing and implementing recreation programs like social functions, arts and crafts, and physical fitness Responsible for supervising athletic leagues and tournaments, maintaining records, registering program participants, collecting fees and providing various instructional programs Handle the tasks of updating the positive and negative information regarding recreational programs to the supervisor Patient Relations Supervisor May 1999 to May 2006 Company Name － City , State Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies. Interview patients or their representatives to identify problems relating to care. Maintain knowledge of community services and resources available to patients. Refer patients to appropriate health care services or resources. Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution. Collect and report data on topics such as patient encounters and inter-institutional problems, making recommendations for change when appropriate. Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care. Analyze patients' abilities to pay to determine charges on a sliding scale. Teach patients to use home health care equipment Education Masters of Public Administration , Budget and Public Finance 2004-12-18 Texas Tech University Lubbock － City , State , US Courses taken: Program Evaluation and Quantitative Analysis, Advance Quantitative Methods in Public Policy & Administration, Public Policy Theory and Process, Public Personnel Administration, Public Organization Theory, Health Care Policy, Public Financial Management, Health Organization Management I & II, Budgeting and Research Methods, Financial and Managerial Accounting, Foundations of Finance, Operations Management B.A. , General Studies, Business Management 2001-12-15 Texas Tech University Lubbock － City , State , US Courses taken: International Financial Management, Fixed Income Securities and Credit Analysis, Financial Statement Analysis, Money and Banking, Investment Fundamentals and Security Analysis High School Diploma 1994-05-15 Denison High School － City , State , US Graduated in the top 10% of the class Affiliations American Society for Public Administration American Public Health Association Young American Leaders Association Certifications CPR ACE TAAF Sports Management School Skills Leadership Development Project Management Budgeting Employee Management Operations Management Business Management ","
    BUSINESS DEVELOPMENT MANAGER
    Professional Profile

    Highly qualified, detail-oriented and hardworking Manager with more than 15 years of experience. Proficient in research, writing, case management and client relations. Expert computing and technology skills including competence in multiple software applications.

    Qualifications
    • Inventory Management
    • Leadership Development
    • Risk Management
    • Staff Development
    • Project Management



    • Managing Employees
    • Marketing
    • Team Building
    • Budgeting
    • Financial Management
    Accomplishments
    • Increased revenue by 40%
    • Cut operating expenses by 20% year over year.
    • Multiple awards for performance.
    • Developed and implemented client service program, which expanded small-to-medium client base 35%
    • Developed new quality standards for better quality performance and reliability.
    • Improve support service level by 20%
    • Improved customer service satisfaction 3% annually through supply chain management initiatives, inventory control and flexible manufacturing practices.
    Experience
    Business Development Manager Jan 2015 to Current
    Company Name － City , State
    • Prospect for potential new clients and turn this into increased business.
    • Cold call as appropriate within your market or geographic area to ensure a robust pipeline of opportunities.
    • Meet potential clients by growing, maintaining, and leveraging your network.
    • Identify potential clients, and the decision makers within the client organization.
    • Research and build relationships with new clients.
    • Set up meetings between client decision makers and company's practice leaders/Principals.
    • Plan approaches and pitches.
    • Work with team to develop proposals that speaks to the client's needs, concerns, and objectives.
    • Participate in pricing the solution/service.
    • Handle objections by clarifying, emphasizing agreements, and working through differences to a positive conclusion.
    • Use a variety of styles to persuade or negotiate appropriately.
    • Present an image that mirrors that of the client. Client Retention
    • Present new products and services and enhance existing relationships.
    • Work with technical staff and other internal colleagues to meet customer needs.
    • Arrange and participate in internal and external client debriefs.
    Athletic Coordinator May 2006 to Dec 2014
    Company Name － City , State
    • Responsible for marketing, planning, organizing, implementing, and scheduling special recreation activities and events
    • Handle the tasks of hiring staff and coordinating volunteers in conducting recreation activities
    • Perform responsibilities of preparing attendance and program evaluation reports for all recreation programs on a monthly basis
    • Perform responsibilities of organizing and implementing recreation programs like social functions, arts and crafts, and physical fitness
    • Responsible for supervising athletic leagues and tournaments, maintaining records, registering program participants, collecting fees and providing various instructional programs
    • Handle the tasks of updating the positive and negative information regarding recreational programs to the supervisor
    Patient Relations Supervisor May 1999 to May 2006
    Company Name － City , State
    • Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
    • Interview patients or their representatives to identify problems relating to care.
    • Maintain knowledge of community services and resources available to patients.
    • Refer patients to appropriate health care services or resources.
    • Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
    • Collect and report data on topics such as patient encounters and inter-institutional problems, making recommendations for change when appropriate.
    • Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.
    • Analyze patients' abilities to pay to determine charges on a sliding scale.
    • Teach patients to use home health care equipment
    Education
    Masters of Public Administration , Budget and Public Finance 2004-12-18 Texas Tech University Lubbock － City , State , US
    • Courses taken: Program Evaluation and Quantitative Analysis, Advance Quantitative Methods in Public Policy & Administration, Public Policy Theory and Process, Public Personnel Administration, Public Organization Theory, Health Care Policy, Public Financial Management, Health Organization Management I & II, Budgeting and Research Methods, Financial and Managerial Accounting, Foundations of Finance, Operations Management
    B.A. , General Studies, Business Management 2001-12-15 Texas Tech University Lubbock － City , State , US
    • Courses taken: International Financial Management, Fixed Income Securities and Credit Analysis, Financial Statement Analysis, Money and Banking, Investment Fundamentals and Security Analysis
    High School Diploma 1994-05-15 Denison High School － City , State , US
    • Graduated in the top 10% of the class
    Affiliations

    American Society for Public Administration

    American Public Health Association

    Young American Leaders Association

    Certifications

    CPR

    ACE

    TAAF Sports Management School

    Skills

    Leadership Development

    Project Management

    Budgeting

    Employee Management

    Operations Management

    Business Management

    ",BUSINESS-DEVELOPMENT 14556869," DIGITAL MARKETING INTERN Education 2015 Bachelor of Arts : Psychology, Corporate Strategy Vanderbilt University － City , State Cumulative Grade Point Average: 3.4 Major Grade Point Average: 3.6 Summary Hardworking, passionate Vanderbilt student intending to obtain Fall on-campus employment to both grow and excel in all endeavors. Experience 06/2013 to 08/2013 Digital Marketing Intern Company Name － City , State Executing and overseeing corporate digital marketing campaign through various platforms including company Twitter and Linkedin pages. Updating company web media using Sitecore Web Content Management system. Working with corporate marketing consultants to determine appropriate customized programs and strategies for various web-based market segments. 12/2012 to 05/2013 Student Fundraising Ambassador Company Name － City , State Updated contact information, provided institutional affairs updates, and stewarded University fundraising efforts of alumni and constituents of Vanderbilt Inspired new supporters to contribute funds, while maintaining relationships and encouraging increased support with existing contributors. Made risk analyses and balanced cost-time data to focus efforts on most appropriate fundraising activities. 12/2011 to 05/2013 Tutor Company Name － City , State Provided student-athletes with academic assistance. Submitted detailed reports of each individual tutoring session. Updated Counselor and Tutor Coordinator on progress over time. 04/2011 to 11/2012 Advertising & Public Relations Intern Company Name － City , State Executed brand endorsement, talent discovery, and talent relations duties. Orchestrated promotional and vendor agreements with various entities including music groups, festival hosts, and supplement wholesalers and websites. Wrote and distributed advertisement and press material to third party media outlets. Developed various promotional and advertisement campaigns through company social media and web-based entities. 06/2012 to 08/2012 Marketing Intern Company Name － City , State Utilized Microsoft Customer Relationship Management system to establish a database of current and potential clients. Performed routine teleconferences with clients to discover needs and delivered summaries to manager. Worked under direction of management and C.E.O. to reach out to potential clients and develop interest in company services. 04/2012 to 08/2012 Journalist Company Name － City , State Wrote articles and daily blog posts for internet news source withover 300,000 unique monthly readers. Implemented articles to social media sites like Facebook, Twitter, and Foursquare to increase viewership through concise ""Post Blasts"". 05/2011 to 08/2011 Data Analysis & Administrative Intern Company Name － City , State Assisted company chair with administrative activities including data entry and analysis. Performed accounting duties including composing expense reports and suggesting fund allocation. Sustained contact with property owners about building activity and relayed information to company chair. 05/2008 to 08/2011 Sales & Marketing Associate Company Name － City , State Sold billiard tables and accessories and provided advice and consultations on product inquiries. Built and retained direct relationships with clients and affiliates to ensure satisfaction. Provided significant direction for developing company website including layout, organization system, and transition to e-commerce services. Implemented company social media presence and directed various other web-based promotional campaigns. 03/2009 to 05/2010 Volunteer Company Name － City , State Taught special needs children how to play various sports and other recreational activities. Technical Skills General Software Proficiency: Microsoft Office, Microsoft Works, Microsoft Customer Relationship Management System, Microsoft Publisher Creative Design and Media Proficiency: Adobe Photoshop, Adobe Illustrator, Pro Tools Web Proficiency: Wordpress, Sitecore Content Management System, Hootsuite Certifications: Hootsuite Accomplishments 1st Place Marketing Campaign ""The Next Chapter"" in Vanderbilt University Managerial Studies Department ""Parnassus Marketing"" Competition Illinois State Scholar Prairie State Achievement Award Won ""Battle of the Bands"" competition for Chicagoland high school musicians 2009, 2010 Hold school record for Northside College Preparatory High School Track & Field events: ""Middle Distance Medley"" 2010, ""Throwers Relay"" 2010 ","
    DIGITAL MARKETING INTERN
    Education
    2015
    Bachelor of Arts : Psychology, Corporate Strategy Vanderbilt University － City , State
    • Cumulative Grade Point Average: 3.4
    • Major Grade Point Average: 3.6
    Summary

    Hardworking, passionate Vanderbilt student intending to obtain Fall on-campus employment to both grow and excel in all endeavors.

    Experience
    06/2013 to 08/2013
    Digital Marketing Intern Company Name － City , State
    • Executing and overseeing corporate digital marketing campaign through various platforms including company Twitter and Linkedin pages.
    • Updating company web media using Sitecore Web Content Management system.
    • Working with corporate marketing consultants to determine appropriate customized programs and strategies for various web-based market segments.
    12/2012 to 05/2013
    Student Fundraising Ambassador Company Name － City , State
    • Updated contact information, provided institutional affairs updates, and stewarded University fundraising efforts of alumni and constituents of Vanderbilt
    • Inspired new supporters to contribute funds, while maintaining relationships and encouraging increased support with existing contributors.
    • Made risk analyses and balanced cost-time data to focus efforts on most appropriate fundraising activities.
    12/2011 to 05/2013
    Tutor Company Name － City , State
    • Provided student-athletes with academic assistance.
    • Submitted detailed reports of each individual tutoring session.
    • Updated Counselor and Tutor Coordinator on progress over time.
    04/2011 to 11/2012
    Advertising & Public Relations Intern Company Name － City , State
    • Executed brand endorsement, talent discovery, and talent relations duties.
    • Orchestrated promotional and vendor agreements with various entities including music groups, festival hosts, and supplement wholesalers and websites.
    • Wrote and distributed advertisement and press material to third party media outlets.
    • Developed various promotional and advertisement campaigns through company social media and web-based entities.
    06/2012 to 08/2012
    Marketing Intern Company Name － City , State
    • Utilized Microsoft Customer Relationship Management system to establish a database of current and potential clients.
    • Performed routine teleconferences with clients to discover needs and delivered summaries to manager.
    • Worked under direction of management and C.E.O. to reach out to potential clients and develop interest in company services.
    04/2012 to 08/2012
    Journalist Company Name － City , State
    • Wrote articles and daily blog posts for internet news source withover 300,000 unique monthly readers.
    • Implemented articles to social media sites like Facebook, Twitter, and Foursquare to increase viewership through concise ""Post Blasts"".
    05/2011 to 08/2011
    Data Analysis & Administrative Intern Company Name － City , State
    • Assisted company chair with administrative activities including data entry and analysis.
    • Performed accounting duties including composing expense reports and suggesting fund allocation.
    • Sustained contact with property owners about building activity and relayed information to company chair.
    05/2008 to 08/2011
    Sales & Marketing Associate Company Name － City , State
    • Sold billiard tables and accessories and provided advice and consultations on product inquiries.
    • Built and retained direct relationships with clients and affiliates to ensure satisfaction.
    • Provided significant direction for developing company website including layout, organization system, and transition to e-commerce services.
    • Implemented company social media presence and directed various other web-based promotional campaigns.
    03/2009 to 05/2010
    Volunteer Company Name － City , State
    • Taught special needs children how to play various sports and other recreational activities.
    Technical Skills
    • General Software Proficiency: Microsoft Office, Microsoft Works, Microsoft Customer Relationship Management System, Microsoft Publisher
    • Creative Design and Media Proficiency: Adobe Photoshop, Adobe Illustrator, Pro Tools
    • Web Proficiency: Wordpress, Sitecore Content Management System, Hootsuite
    • Certifications: Hootsuite
    Accomplishments
    • 1st Place Marketing Campaign ""The Next Chapter"" in Vanderbilt University Managerial Studies Department ""Parnassus Marketing"" Competition
    • Illinois State Scholar
    • Prairie State Achievement Award
    • Won ""Battle of the Bands"" competition for Chicagoland high school musicians 2009, 2010
    • Hold school record for Northside College Preparatory High School Track & Field events: ""Middle Distance Medley"" 2010, ""Throwers Relay"" 2010
    ",DIGITAL-MEDIA 21853199," STAFF ACCOUNTANT Summary Professional accountant with an outstanding work ethic and integrity seeking to make a valuable contribution utilizing strong analytical, organizational, communication, and computer skills. Summa Cum Laude graduate with BBA in Accounting *Eight years of accounting experience *Three years of public accounting experience in governmental auditing *Five years of private industry accounting and tax experience *Experience utilizing Microsoft Office, Microsoft Dynamics AX, CaseWare, Ohio Auditor of State GAAP Reporting System, OneSource, SBT, SysPro, and Crystal Reports *Ohio Notary Public (Commission expires February 15, 2021) Skills Analytical reasoning Compliance testing knowledge Effective time management Public and private accounting Strong organizational skills General ledger accounting Superior research skills Flexible team player Experience Staff Accountant January 2016 to Current Company Name － City , State Responsible for managing collections from customers by evaluating payment plans, payment history and, if need be, contacting a company's collections department to receive payment. Overseeing customer accounts and maintaining working relationships between a company and its clients are essential tasks for an accounts receivable clerk. generate weekly financial reports to track all accounts receivable. This includes totaling all revenue and unpaid receivables and constantly keeping financial records up to date. assist with month-end closing. generate and send out invoices. review AR aging to ensure compliance. investigate and resolve customer queries. Communicate with clients about billing discrepancies and questions. Initiate collections on past-due accounts. Assist with sales and use tax audits and correspondence. Senior Accountant January 2016 to January 2016 Company Name － City , State Responsible for the preparation of financial statements in accordance with either generally accepted accounting principles (GAAP) or on a cash basis for governmental entities. Prepared asset, liability, and capital account entries by compiling and analyzing account information. Reconciled financial discrepancies by collecting and evaluating account information. Maintained accounting controls by preparing and recommending policies and procedures. Developed familiarity with working papers, report formats, and accounting systems of the client. Preserved good working relationships with clients. Assisted on audits as needed. Tax Analyst January 2012 to January 2015 Company Name － City , State Responsible for preparing sales and use tax returns as well as other tax-related filings including, but not limited to, business licenses, annual reports, and business registrations. Analysis, formatting, and reporting of sales tax for multiple states for main company and subsidiaries. Research various technical tax issues. Assist with sales and use tax audits and correspondence. Personal property taxes and annual returns for multiple states. Analysis and preparation of local income tax returns utilizing OneSource tax software. Registration and dissolution of entities with Secretaries of State for income and sales tax purposes. Manage and complete other projects as needed. Staff Accountant II January 2009 to January 2011 Company Name － City , State Responsible for analysis of financial information and preparation of financial reports to determine and maintain records of assets, liabilities, profits and losses, tax liabilities, and other financial activities. Responsible for monthly and year-end closing. Preparation of financial statements. Management of fixed assets. Analysis and reporting of sales tax for multiple states for main company and subsidiaries. Conduct weekly cash projections for main company and subsidiaries. Assist with accounts payable as needed. Manage and complete other projects as needed. Staff Auditor II January 2006 to January 2009 Company Name － City , State Responsible for assisting manager level auditor and performing audits of public offices (e.g., school districts, villages, municipalities) by gathering information and documentation necessary for the execution of audit procedures. Performed substantive tests of specific accounts and records. Prepared documentation of internal accounting and administrative control systems. Performed tests of controls and tests of compliance with laws and regulations applicable to the client. Prepared necessary working papers and schedules. Developed familiarity with audit methodology, the audit process, audit programs, working papers, report formats, and accounting systems of the client. Maintained good working relationships with clients. Provided training and guidance to new staff auditors. Education and Training Bachelor of Business Administration : Accounting Kent State University － City , State Accounting Graduated Summa Cum Laude 3.84 Yearly continuing professional education courses Activities and Honors Ohio Society of CPAs *Beta Alpha Psi *Golden Key International Honour Society *Beta Gamma Sigma Skills accounting, accounting systems, accounts payable, accounts receivable, administrative, AR, billing, closing, client, clients, documentation, financial, financial reports, preparation of financial reports, Preparation of financial statements, fixed assets, managing, month-end closing, policies, maintain records, reporting, Research, sales, tax, taxes, tax returns, annual reports, year-end ","
    STAFF ACCOUNTANT
    Summary
    Professional accountant with an outstanding work ethic and integrity seeking to make a valuable contribution utilizing strong analytical, organizational, communication, and computer skills. Summa Cum Laude graduate with BBA in Accounting *Eight years of accounting experience *Three years of public accounting experience in governmental auditing *Five years of private industry accounting and tax experience *Experience utilizing Microsoft Office, Microsoft Dynamics AX, CaseWare, Ohio Auditor of State GAAP Reporting System, OneSource, SBT, SysPro, and Crystal Reports *Ohio Notary Public (Commission expires February 15, 2021)
    Skills
    • Analytical reasoning
    • Compliance testing knowledge
    • Effective time management
    • Public and private accounting
    • Strong organizational skills
    • General ledger accounting
    • Superior research skills
    • Flexible team player
    Experience
    Staff Accountant
    January 2016 to Current     Company Name － City , State
    • Responsible for managing collections from customers by evaluating payment plans, payment history and, if need be, contacting a company's collections department to receive payment.
    • Overseeing customer accounts and maintaining working relationships between a company and its clients are essential tasks for an accounts receivable clerk.
    • generate weekly financial reports to track all accounts receivable.
    • This includes totaling all revenue and unpaid receivables and constantly keeping financial records up to date.
    • assist with month-end closing.
    • generate and send out invoices.
    • review AR aging to ensure compliance.
    • investigate and resolve customer queries.
    • Communicate with clients about billing discrepancies and questions.
    • Initiate collections on past-due accounts.
    • Assist with sales and use tax audits and correspondence.
    Senior Accountant
    January 2016 to January 2016     Company Name － City , State
    • Responsible for the preparation of financial statements in accordance with either generally accepted accounting principles (GAAP) or on a cash basis for governmental entities.
    • Prepared asset, liability, and capital account entries by compiling and analyzing account information.
    • Reconciled financial discrepancies by collecting and evaluating account information.
    • Maintained accounting controls by preparing and recommending policies and procedures.
    • Developed familiarity with working papers, report formats, and accounting systems of the client.
    • Preserved good working relationships with clients.
    • Assisted on audits as needed.
    Tax Analyst
    January 2012 to January 2015     Company Name － City , State
    • Responsible for preparing sales and use tax returns as well as other tax-related filings including, but not limited to, business licenses, annual reports, and business registrations.
    • Analysis, formatting, and reporting of sales tax for multiple states for main company and subsidiaries.
    • Research various technical tax issues.
    • Assist with sales and use tax audits and correspondence.
    • Personal property taxes and annual returns for multiple states.
    • Analysis and preparation of local income tax returns utilizing OneSource tax software.
    • Registration and dissolution of entities with Secretaries of State for income and sales tax purposes.
    • Manage and complete other projects as needed.
    Staff Accountant II
    January 2009 to January 2011     Company Name － City , State
    • Responsible for analysis of financial information and preparation of financial reports to determine and maintain records of assets, liabilities, profits and losses, tax liabilities, and other financial activities.
    • Responsible for monthly and year-end closing.
    • Preparation of financial statements.
    • Management of fixed assets.
    • Analysis and reporting of sales tax for multiple states for main company and subsidiaries.
    • Conduct weekly cash projections for main company and subsidiaries.
    • Assist with accounts payable as needed.
    • Manage and complete other projects as needed.
    Staff Auditor II
    January 2006 to January 2009     Company Name － City , State
    • Responsible for assisting manager level auditor and performing audits of public offices (e.g., school districts, villages, municipalities) by gathering information and documentation necessary for the execution of audit procedures.
    • Performed substantive tests of specific accounts and records.
    • Prepared documentation of internal accounting and administrative control systems.
    • Performed tests of controls and tests of compliance with laws and regulations applicable to the client.
    • Prepared necessary working papers and schedules.
    • Developed familiarity with audit methodology, the audit process, audit programs, working papers, report formats, and accounting systems of the client.
    • Maintained good working relationships with clients.
    • Provided training and guidance to new staff auditors.
    Education and Training
    Bachelor of Business Administration : Accounting Kent State University － City , State Accounting Graduated Summa Cum Laude 3.84 Yearly continuing professional education courses
    Activities and Honors
    Ohio Society of CPAs *Beta Alpha Psi *Golden Key International Honour Society *Beta Gamma Sigma
    Skills
    accounting, accounting systems, accounts payable, accounts receivable, administrative, AR, billing, closing, client, clients, documentation, financial, financial reports, preparation of financial reports, Preparation of financial statements, fixed assets, managing, month-end closing, policies, maintain records, reporting, Research, sales, tax, taxes, tax returns, annual reports, year-end
    ",ACCOUNTANT 25080805," INTERNSHIP Professional Overview experiences collecting and analyzing data with statistical methods, familiar with R and SAS programing, great knowledge of experiment design, sampling techniques and documents management. strong skills in communication, group-working and work-planning. Core Qualifications Strong knowledge of SAS, R and SSPS programming Excellent research skills Microsoft Word, Excel, PowerPoint Excellent quantitative skills Team leadership Organizational planning Leadership/communication skills Customer-oriented Education University of Missouri 2015 Master of Science : Statistics City , State , The United States President of Chinese students' and scholars' association 3.7 GPA Coursework in practical statistical models, data analysis 1, 2, 3, statistical software and data analysis, introduction of probability theory, statistical inference, time series analysis, survival analysis, experimental design, current development in statistics. SAS advanced license Thesis/Dissertation Projects: A. Time: from 2014 January to 2014 Match Title: the relationship between the mathematical grade of the seventh grade and grades from primary school. Brief process: use linear model to fit transformed variables from the data after getting rid of useless columns, choose the most significant variables to form the final model based on persuasive diagnostic values. Achievements from the project:the mathematical grade of the seventh grade is significantly influenced by the reading, counting and logistic ability at the first and second grade in the primary school. B. Time: from 2014 May to 2014 August Title:bike rental prediction Brief process: construct the regression model use different statistical method, find the most powerful model decided by finding the least error rate, and decide which variables significantly enough to build the model. Achievements from the project: use Lasso to make the regression, it gives the least error rate and use the almost original data set, it saves a lot of time to deal with the original data set. C. Time:from 2014 September to October Title: Classify Song Release Period Brief process: construct the classification model to classify a specific song into the year before or after the year 1986 based on 90 attributes of a single song and 6480 songs. Achievements from the project: use the Multivariate adaptive regression splines to build the model and based on the final classification model, we can conclude that if the song is from before or after on 1986 depends mostly on the artists who create them, secondly on properties they tagged by famous music website and finally on properties of their track. D. Time: from 2014 November to 2014 December Title: predict the lightening strikes in July based on the records from January to June. Brief process: first cluster the original data based on the lightening strike records and the moisture records with the method of K-mean and Hierarchical method. Second use different statistical method like Boosting, Random Forest, Ridge, Lasso, NNET, CART, SVM to find the best model to predict the strikes will happen. Achievements from the project: we use the K-mean clustering method and based on the moisture data to form the cluster and use the neural network is a better way for our prediction to get a smaller MSE, and lightning strike have direct relationship with the soil moisture level and the climate indices. E. Time: from 2014 November to 2014 December Title: predict the daily stock price of Netflix Inc. Based on historical daily price records. Brief process: use GARCH model to fit the transformed data and finally choose the GARCH plus ARMAR model to make the forecasting. Achievements from the project: from the model we can find that there is a up trend in the future about this stock and this is a appropriate time to buy this piece of stock. Experience Company Name May 2014 to August 2014 internship City , State Main tasks of this job:   1.Collect, enter and analyze stock prices: collect useful data and enter them into the database in a correct classification way, use statistical methods to analyze them based on R programming. 2.Predict the future trend of different stocks and divide them into different category: use time series methods to predict the trend 3.Write summary report: use statistical methods to analyze data with R and write the performance evaluation report based on quantitative facts. 4.Customer service: answer the phone call and solve customers' problems and do the reception job at the front table. Also offer the instruction about stocks and how to choose them to new clients. 5.design the questionnaire and the get the feedback Company Name May 2013 to August 2013 internship City , State Main tasks about the job:   1.data collection and entering: collect financial data and classify them into the correct table and items. 2.Write summary report: use statistical methods to analyze data with R and write the performance evaluation report based on quantitative facts. 3.Customer service: answer the phone call and solve customers' problems and do the reception job at the front table. 4.inventory control: keep record of the number of materials and keep track of the way they out and in. 5.arrangement the business trip: book the hotel, arrange the schedules for each day, keep track of the budget of the business trip. Company Name November 2012 to March 2013 internship City , State Main tasks about the job:   1.data collection and entering: collect financial data and classify them into the correct table and items. 2.Write summary report: use statistical methods to analyze data with R and write the performance evaluation report based on quantitative facts. 3.Customer service: answer the phone call and solve customers' problems and do the reception job at the front table. 4.Meeting preparation: prepare documents need in the meeting, make sure all the participants can come, prepare PowerPoint slides and arrange the meeting room. 5.Introduce production to customers: introduce financial products which the most suitable to the client and persuade them to buy. Fellowships and Awards 1.merit of certificate award for excellent grade which is top 10% Time: the spring semester of 2014 2.merit of certificate award for excellent performance in the position of the leader of executive department of the Chinese students and scholars association in the university of Missouri. Time: the Fall semester of 2014 3.merit of certificate award for excellent performance in the position of vice president of the Chinese students and scholars association in the university of Missouri. time: the Fall semester of 2014-2015 4.Merit of certificate award for excellent performance in the position of president of the Chinese students and scholars association in the university of Missouri. time: the spring semester of 2015 ","
    INTERNSHIP
    Professional Overview

    experiences collecting and analyzing data with statistical methods, familiar with R and SAS programing, great knowledge of experiment design, sampling techniques and documents management. strong skills in communication, group-working and work-planning.

    Core Qualifications
    • Strong knowledge of SAS, R and SSPS programming
    • Excellent research skills
    • Microsoft Word, Excel, PowerPoint
    • Excellent quantitative skills
    • Team leadership
    • Organizational planning
    • Leadership/communication skills
    • Customer-oriented
    Education
    University of Missouri 2015 Master of Science : Statistics City , State , The United States

    President of Chinese students' and scholars' association

    3.7 GPA

    Coursework in practical statistical models, data analysis 1, 2, 3, statistical software and data analysis, introduction of probability theory, statistical inference, time series analysis, survival analysis, experimental design, current development in statistics.

    SAS advanced license
    Thesis/Dissertation

    Projects:

    A.

    Time: from 2014 January to 2014 Match

    Title: the relationship between the mathematical grade of the seventh grade and grades from primary school.

    Brief process: use linear model to fit transformed variables from the data after getting rid of useless columns, choose the most significant variables to form the final model based on persuasive diagnostic values.

    Achievements from the project:the mathematical grade of the seventh grade is significantly influenced by the reading, counting and logistic ability at the first and second grade in the primary school.

    B.

    Time: from 2014 May to 2014 August

    Title:bike rental prediction

    Brief process: construct the regression model use different statistical method, find the most powerful model decided by finding the least error rate, and decide which variables significantly enough to build the model.

    Achievements from the project: use Lasso to make the regression, it gives the least error rate and use the almost original data set, it saves a lot of time to deal with the original data set.

    C.

    Time:from 2014 September to October

    Title: Classify Song Release Period

    Brief process: construct the classification model to classify a specific song into the year before or after the year 1986 based on 90 attributes of a single song and 6480 songs.

    Achievements from the project: use the Multivariate adaptive regression splines to build the model and based on the final classification model, we can conclude that if the song is from before or after on 1986 depends mostly on the artists who create them, secondly on properties they tagged by famous music website and finally on properties of their track.

    D.

    Time: from 2014 November to 2014 December

    Title: predict the lightening strikes in July based on the records from January to June.

    Brief process: first cluster the original data based on the lightening strike records and the moisture records with the method of K-mean and Hierarchical method. Second use different statistical method like Boosting, Random Forest, Ridge, Lasso, NNET, CART, SVM to find the best model to predict the strikes will happen.

    Achievements from the project: we use the K-mean clustering method and based on the moisture data to form the cluster and use the neural network is a better way for our prediction to get a smaller MSE, and lightning strike have direct relationship with the soil moisture level and the climate indices.

    E.

    Time: from 2014 November to 2014 December

    Title: predict the daily stock price of Netflix Inc. Based on historical daily price records.

    Brief process: use GARCH model to fit the transformed data and finally choose the GARCH plus ARMAR model to make the forecasting.

    Achievements from the project: from the model we can find that there is a up trend in the future about this stock and this is a appropriate time to buy this piece of stock.

    Experience
    Company Name May 2014 to August 2014 internship
    City , State

    Main tasks of this job:  

    1.Collect, enter and analyze stock prices: collect useful data and enter them into the database in a correct classification way, use statistical methods to analyze them based on R programming.

    2.Predict the future trend of different stocks and divide them into different category: use time series methods to predict the trend

    3.Write summary report: use statistical methods to analyze data with R and write the performance evaluation report based on quantitative facts.

    4.Customer service: answer the phone call and solve customers' problems and do the reception job at the front table. Also offer the instruction about stocks and how to choose them to new clients.

    5.design the questionnaire and the get the feedback
    Company Name May 2013 to August 2013 internship
    City , State

    Main tasks about the job:  

    1.data collection and entering: collect financial data and classify them into the correct table and items.

    2.Write summary report: use statistical methods to analyze data with R and write the performance evaluation report based on quantitative facts.

    3.Customer service: answer the phone call and solve customers' problems and do the reception job at the front table.

    4.inventory control: keep record of the number of materials and keep track of the way they out and in.

    5.arrangement the business trip: book the hotel, arrange the schedules for each day, keep track of the budget of the business trip.
    Company Name November 2012 to March 2013 internship
    City , State

    Main tasks about the job:  

    1.data collection and entering: collect financial data and classify them into the correct table and items.

    2.Write summary report: use statistical methods to analyze data with R and write the performance evaluation report based on quantitative facts.

    3.Customer service: answer the phone call and solve customers' problems and do the reception job at the front table.

    4.Meeting preparation: prepare documents need in the meeting, make sure all the participants can come, prepare PowerPoint slides and arrange the meeting room.

    5.Introduce production to customers: introduce financial products which the most suitable to the client and persuade them to buy.
    Fellowships and Awards

    1.merit of certificate award for excellent grade which is top 10%

    Time: the spring semester of 2014

    2.merit of certificate award for excellent performance in the position of the leader of executive department of the Chinese students and scholars association in the university of Missouri.

    Time: the Fall semester of 2014

    3.merit of certificate award for excellent performance in the position of vice president of the Chinese students and scholars association in the university of Missouri.

    time: the Fall semester of 2014-2015

    4.Merit of certificate award for excellent performance in the position of president of the Chinese students and scholars association in the university of Missouri.

    time: the spring semester of 2015

    ",BANKING 11635137," MARKETING & COMMUNICATIONS EXECUTIVE Executive Profile Creative leader offering rich career experience in corporate communications for domestic and global brands and strategic communications for use on social media, internal operations, and multi-media production. Successfully communicates brand messages to impressive heights through story-telling; key to transforming ideas into realities. Achievements include product penetration, brand recognition and value, brand and image awareness, visual communications, and public relations campaign management/execution. Recognized skills in content development, project planning/management, multi-million-dollar budget oversight, business development, advertising, and agency management. Skill Highlights Persuasive Leader Skilled Negotiator Brand Champion Revenue Generator Communications Branding Strategic Planning Operations Social Media Marketing Digital Production Budgeting Project Planning & Execution Business Development Support Customer Service Leadership Sales Core Accomplishments Capitalize on story-telling talents and visionary approach to communicate corporate accomplishments across all media including success in global media platforms such as YouTube, Twitter, Facebook, LinkedIn, Instagram, Vimeo, and Tumblr Principal player that navigated Robert Redford's Sundance TV from conceptualization through launch. Collaborated with television and feature film producers and distributors, cemented 12+ national partnerships, and spearheaded public relations and corporate communications campaigns that garnered global coverage. Developed communication positioning that boosted entity from a premium-only subscriber base to recognition as a vital entertainment channel Contributed to millions of dollars in sales by architecting awareness and communications strategies for the issue or re-issue of Disney films such as “Cinderella,” “Jungle Book II,” “Annie,” and other popular films. Crafted a brand identity for actor/director Kenneth Branagh, directors Ang Lee and Anthony Minghella, and actress Julia Roberts, among others. Collaborated on projects involving industry giants such as Steven Spielberg, Spike Lee, Ridley Scott, and others Introduced aggressive marketing and public relations campaigns to launch several film distribution companies Professional Experience City 01/1995 to 04/2016 Marketing & Communications Executive Company Name － City , State Highly successful firm that has provided public relations and corporate communications services to more than 100 national and global clients. Track record of success market identification and penetration, competitive differentiation, corporate image improvements, new business development, content development and awareness. Controlled budgets ranging up to $20 million. Instrumental in generating 1+ million Internet viewers by devising aggressive public relations and communications campaign to support the introduction of Quincy Jones III's revolutionary health initiative ""Feel Rich."" Accelerated public awareness of critical Diabetes care across the nation by writing and producing more than 30 entertaining and informative stories for CNBC's show ""D-Life,"" which prompted tens of thousands of Internet viewings. Successfully wrote and produced over 75 digital marketing pieces, and wrote and produced in excess of 100 segments for brands such as Apple TV ESPN, CNBC, and DirecTV, among others. Traveled globally to write and produce stories for Warner Brothers, Disney, Universal Studios, ESPN, CNBC, DirecTV, and the History Channel. Garnered interviews with scores of celebrities including Magic Johnson, Dustin Hoffman, Matthew McConaughey, the President of the United States' former personal physician, and many others. Presided over public relations projects designed to boost after-theatrical sales revenue for more than 200 home entertainment/VOD films such as ""The 40 Year Old Virgin,"" ""Munich,"" and ""American Gangster."" Engineered successful strategies in foreign markets and across DVD, VOD, and pay TV sectors to accelerate sales. 01/1988 to 01/1995 Vice President, Marketing & Public Relations Company Name － City , State Managed over 25 global staff members and architected over 50 public relations campaigns and initiatives proving to be pivotal to capturing Oscar nominations and awards. Cultivated the public relations efforts when company went public. Led all efforts for corporate communications. Projects included : Madness of King George, Ang Lee's Wedding Banquet & Eat Drink Man Woman, Kenneth Branagh's Much Ado About Nothing; Oversaw the public relations and communications for the worldwide launch and multi-season success for iconic American Gladiators series Education Bachelor of Arts : English Literature UC SANTA BARBARA － City , State Credentials Content development, corporate communications, health care, new business development, producing, public relations, sales, stories, strategic planning ","
    MARKETING & COMMUNICATIONS EXECUTIVE
    Executive Profile

    Creative leader offering rich career experience in corporate communications for domestic and global brands and strategic communications for use on social media, internal operations, and multi-media production. Successfully communicates brand messages to impressive heights through story-telling; key to transforming ideas into realities.


    Achievements include product penetration, brand recognition and value, brand and image awareness, visual communications, and public relations campaign management/execution. Recognized skills in content development, project planning/management, multi-million-dollar budget oversight, business development, advertising, and agency management.

    Skill Highlights
    • Persuasive Leader
    • Skilled Negotiator
    • Brand Champion
    • Revenue Generator
    • Communications
    • Branding
    • Strategic Planning
    • Operations
    • Social Media Marketing
    • Digital Production
    • Budgeting
    • Project Planning & Execution
    • Business Development Support
    • Customer Service
    • Leadership
    • Sales
    Core Accomplishments

    Capitalize on story-telling talents and visionary approach to communicate corporate accomplishments across all media including success in global media platforms such as YouTube, Twitter, Facebook, LinkedIn, Instagram, Vimeo, and Tumblr


    Principal player that navigated Robert Redford's Sundance TV from conceptualization through launch. Collaborated with television and feature film producers and distributors, cemented 12+ national partnerships, and spearheaded public relations and corporate communications campaigns that garnered global coverage. Developed communication positioning that boosted entity from a premium-only subscriber base to recognition as a vital entertainment channel


    Contributed to millions of dollars in sales by architecting awareness and communications strategies for the issue or re-issue of Disney films such as “Cinderella,” “Jungle Book II,” “Annie,” and other popular films. Crafted a brand identity for actor/director Kenneth Branagh, directors Ang Lee and Anthony Minghella, and actress Julia Roberts, among others.


    Collaborated on projects involving industry giants such as Steven Spielberg, Spike Lee, Ridley Scott, and others


    Introduced aggressive marketing and public relations campaigns to launch several film distribution companies

    Professional Experience
    City
    01/1995 to 04/2016
    Marketing & Communications Executive Company Name － City , State
    • Highly successful firm that has provided public relations and corporate communications services to more than 100 national and global clients.
    • Track record of success market identification and penetration, competitive differentiation, corporate image improvements, new business development, content development and awareness.
    • Controlled budgets ranging up to $20 million.
    • Instrumental in generating 1+ million Internet viewers by devising aggressive public relations and communications campaign to support the introduction of Quincy Jones III's revolutionary health initiative ""Feel Rich.""
    • Accelerated public awareness of critical Diabetes care across the nation by writing and producing more than 30 entertaining and informative stories for CNBC's show ""D-Life,"" which prompted tens of thousands of Internet viewings.
    • Successfully wrote and produced over 75 digital marketing pieces, and wrote and produced in excess of 100 segments for brands such as Apple TV ESPN, CNBC, and DirecTV, among others.
    • Traveled globally to write and produce stories for Warner Brothers, Disney, Universal Studios, ESPN, CNBC, DirecTV, and the History Channel.
    • Garnered interviews with scores of celebrities including Magic Johnson, Dustin Hoffman, Matthew McConaughey, the President of the United States' former personal physician, and many others.
    • Presided over public relations projects designed to boost after-theatrical sales revenue for more than 200 home entertainment/VOD films such as ""The 40 Year Old Virgin,"" ""Munich,"" and ""American Gangster."" Engineered successful strategies in foreign markets and across DVD, VOD, and pay TV sectors to accelerate sales.
    01/1988 to 01/1995
    Vice President, Marketing & Public Relations Company Name － City , State

    Managed over 25 global staff members and architected over 50 public relations campaigns and initiatives proving to be pivotal to capturing Oscar nominations and awards. Cultivated the public relations efforts when company went public. Led all efforts for corporate communications.


    Projects included : Madness of King George, Ang Lee's Wedding Banquet & Eat Drink Man Woman, Kenneth Branagh's Much Ado About Nothing; Oversaw the public relations and communications for the worldwide launch and multi-season success for iconic American Gladiators series
    Education
    Bachelor of Arts : English Literature UC SANTA BARBARA － City , State
    Credentials

    Content development, corporate communications, health care, new business development, producing, public relations, sales, stories, strategic planning

    ",PUBLIC-RELATIONS 86597425," HISTORY TEACHER Professional Summary To be employed as an Administrative Assistant or similar role where my interpersonal communication, time management, problem resolution, and organizational skills will benefit the company. Technically-adept [Job Title] with advanced knowledge of MS Office Suite and experience creating Excel databases and PowerPoint presentations. Quality-focused [Job Title] committed to approaching administrative tasks with tenacity and attention to detail. Experienced Office Manager with a strength in managing multiple projects simultaneously and fostering a cohesive staff. Skills [Number] WPM typing speed Professional phone etiquette Excellent communication skills Database management Articulate and well-spoken Customer service-oriented Works well under pressure Human resource laws knowledge Appointment setting Team building Accounting familiarity Payroll Invoice processing Conference planning Flexible Accurate and detailed Excellent planner and coordinator Work History History Teacher 08/2004 to 06/2005 Company Name – City , State Instructed more than [number] middle school students through lectures, discussions, group activities and demonstrations. Prepared daily lesson plans for activities. Planned and supervised class projects, field trips and visits by guest speakers. Established positive rapport with all students and parents through home calls, agenda book notes, email correspondence, and newsletters. Integrated technology into the classroom as an instructional tool. Communicated objectives for all lessons, units and projects to students and their parents. Administered and graded tests and assignments to evaluate students' progress. Identified signs of emotional or developmental problems in students. Principal Mrs. Karen Noble 08/2005 to 06/2007 Company Name – City , State Instructed up to [number] students individually and in groups. Set up lesson materials, bulletin board displays and demonstrations. Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities. Adapted teaching methods and materials to meet students' varying needs and interests. Met regularly with parents and guardians to discuss children's progress. Observed and evaluated students' performance, behavior, social development and physical health. Encouraged interactive learning by incorporating educational software and the Internet. Supervised an average of [number] students in classrooms, halls, cafeterias, schoolyards and on field trips. Planned and implemented creative lessons in accordance with district, county, state and federal guidelines. Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs. Created an enjoyable and interesting learning environment for [number] students each year. Worked with other teachers and administrators to evaluate and revise elementary school programs. Pursued professional development continually by attending educational conferences and teacher training workshops. Fostered team collaboration between students through group projects. Completed training courses to keep up-to-date with new teaching methods and developments in the field. Preserved the confidentiality of student records and information at all times. Took part in professional organizations and continuing education courses. Created and taught engaging math lessons and activities. Fostered oral language development and critical thinking skills during literary discussions. Second Grade Teacher 08/2007 to 06/2010 Company Name – City , State Instructed up to [number] students individually and in groups. Set up lesson materials, bulletin board displays and demonstrations. Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities. Adapted teaching methods and materials to meet students' varying needs and interests. Met regularly with parents and guardians to discuss children's progress. Observed and evaluated students' performance, behavior, social development and physical health. Encouraged interactive learning by incorporating educational software and the Internet. Supervised an average of [number] students in classrooms, halls, cafeterias, schoolyards and on field trips. Planned and implemented creative lessons in accordance with district, county, state and federal guidelines. Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs. Created an enjoyable and interesting learning environment for [number] students each year. Maintained accurate and complete records for [number] students. Encouraged students with special academic interests to fully pursue those subjects. Worked with other teachers and administrators to evaluate and revise elementary school programs. Pursued professional development continually by attending educational conferences and teacher training workshops. Fostered team collaboration between students through group projects. Completed training courses to keep up-to-date with new teaching methods and developments in the field. Assessed students' reading levels using DIBELS Next and Leveled Reading Passages. Enforced the school's student discipline code to deal with problem situations. Drafted lesson plans and submitted them for review and feedback in a timely manner. Drafted lesson plans and submitted them for review and feedback in a timely manner. Preserved the confidentiality of student records and information at all times. Took part in professional organizations and continuing education courses. Created and taught engaging math lessons and activities. Designed and implemented a basic math program to be available to all students. Developed students' computer and technology skills through demonstrations and practice. Cooperated with parents to support students' learning and healthy development in school and at home. Created a classroom environment in which children could learn respect for themselves and others. Fostered oral language development and critical thinking skills during literary discussions. Administrative Assistant/Sales Representative 01/2014 to 08/2014 Company Name – City , State Human resource responsibilities including interviewing, onboarding (gathering employment information, submitting background checks, in-house drug screening, I-9 verification, employment and education verification, and testing required skills) hiring, terminating employees, and submitting information for workman's compensation claims. Accounting responsibilities including effectively handling payroll and invoicing issues, submitting bills to be paid, and issuing bill backs to companies. Sales responsibilities including company research, sales calls, preparing business quotes, and meeting with potential clients. Administrative responsibilities including frequent email and letter correspondence with clients and associates, answering phones, scheduling appointments and interviews, recording new orders, and sending invoices to clients. OVERVIEW OF EDUCATOR RESPONSIBILITIES Resolved employment-related disputes through proactive communication. Organized and led a [Number] -day staff orientation and training to promote collaboration. Handled understaffing, disputes, terminating employees and administering disciplinary procedures. Represented organization at personnel-related hearings and investigations. Education Bachelor of Science : Interdisciplinary Studies(Business, Geology, and Education) History, Science, Earth Science, and Elementary Education 2003 Lamar University Beaumont - City , State GPA: GPA: 3.7 Interdisciplinary Studies (Business, Geology, and Education)  History, Science, Earth Science, and Elementary Education 3.7  GPA Coursework in Business Administration, Communications and Accounting Microsoft Office Applications (Excel, PowerPoint, Word) Lamar University Beaumont Basic Plus and Exxon Mobil Site Specific Industrial Safety Training Council Texas Property/Casualty and Life/Health Insurance Licenses : Recipient of [Scholarship Name] Scholarship Diploma : Nederland High School - Accomplishments Administrative Assistant/Sales Representative. Manpower. Certifications Skills Accounting, Administrative, Basic, Billing, conferences, Council, clients, Customer service, Data entry, editing, EDUCATOR, email, Filing, hiring, Human resource, Insurance, invoicing, math, meetings, Excel, mail, Microsoft Office Applications, PowerPoint, Word, Organizing, Payroll, Presentations, progress, reading, Record keeping, recording, Researching, Research, Safety, Sales, scheduling, seminars, teacher, Telephone etiquette, answering phones, Typing 60 WPM Additional Information EDUCATIONAL ACCOMPLISHMENTS Pictured in Who's Who of American College Students Elected into the Honor Society of Phi Kappa Phi Elected into the Honor Society of Phi Theta Kappa (Treasurer and Recorder of Meetings) Doctor Samuel Evans Award Roy A. And Marianella Permenter Scholarship Robert Rauschenburg Scholarship ","
    HISTORY TEACHER
    Professional Summary
    To be employed as an Administrative Assistant or similar role where my interpersonal communication, time management, problem resolution, and organizational skills will benefit the company. Technically-adept [Job Title] with advanced knowledge of MS Office Suite and experience creating Excel databases and PowerPoint presentations. Quality-focused [Job Title] committed to approaching administrative tasks with tenacity and attention to detail. Experienced Office Manager with a strength in managing multiple projects simultaneously and fostering a cohesive staff.
    Skills
    • [Number] WPM typing speed
    • Professional phone etiquette
    • Excellent communication skills
    • Database management
    • Articulate and well-spoken
    • Customer service-oriented
    • Works well under pressure
    • Human resource laws knowledge
    • Appointment setting
    • Team building
    • Accounting familiarity
    • Payroll
    • Invoice processing
    • Conference planning
    • Flexible
    • Accurate and detailed
    • Excellent planner and coordinator
    Work History
    History Teacher 08/2004 to 06/2005
    Company Name – City , State
    • Instructed more than [number] middle school students through lectures, discussions, group activities and demonstrations.
    • Prepared daily lesson plans for activities.
    • Planned and supervised class projects, field trips and visits by guest speakers.
    • Established positive rapport with all students and parents through home calls, agenda book notes, email correspondence, and newsletters.
    • Integrated technology into the classroom as an instructional tool.
    • Communicated objectives for all lessons, units and projects to students and their parents.
    • Administered and graded tests and assignments to evaluate students' progress.
    • Identified signs of emotional or developmental problems in students.
    Principal Mrs. Karen Noble 08/2005 to 06/2007
    Company Name – City , State
    • Instructed up to [number] students individually and in groups.
    • Set up lesson materials, bulletin board displays and demonstrations.
    • Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.
    • Adapted teaching methods and materials to meet students' varying needs and interests.
    • Met regularly with parents and guardians to discuss children's progress.
    • Observed and evaluated students' performance, behavior, social development and physical health.
    • Encouraged interactive learning by incorporating educational software and the Internet.
    • Supervised an average of [number] students in classrooms, halls, cafeterias, schoolyards and on field trips.
    • Planned and implemented creative lessons in accordance with district, county, state and federal guidelines.
    • Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs.
    • Created an enjoyable and interesting learning environment for [number] students each year.
    • Worked with other teachers and administrators to evaluate and revise elementary school programs.
    • Pursued professional development continually by attending educational conferences and teacher training workshops.
    • Fostered team collaboration between students through group projects.
    • Completed training courses to keep up-to-date with new teaching methods and developments in the field.
    • Preserved the confidentiality of student records and information at all times.
    • Took part in professional organizations and continuing education courses.
    • Created and taught engaging math lessons and activities.
    • Fostered oral language development and critical thinking skills during literary discussions.
    Second Grade Teacher 08/2007 to 06/2010
    Company Name – City , State
    • Instructed up to [number] students individually and in groups.
    • Set up lesson materials, bulletin board displays and demonstrations.
    • Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.
    • Adapted teaching methods and materials to meet students' varying needs and interests.
    • Met regularly with parents and guardians to discuss children's progress.
    • Observed and evaluated students' performance, behavior, social development and physical health.
    • Encouraged interactive learning by incorporating educational software and the Internet.
    • Supervised an average of [number] students in classrooms, halls, cafeterias, schoolyards and on field trips.
    • Planned and implemented creative lessons in accordance with district, county, state and federal guidelines.
    • Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs.
    • Created an enjoyable and interesting learning environment for [number] students each year.
    • Maintained accurate and complete records for [number] students.
    • Encouraged students with special academic interests to fully pursue those subjects.
    • Worked with other teachers and administrators to evaluate and revise elementary school programs.
    • Pursued professional development continually by attending educational conferences and teacher training workshops.
    • Fostered team collaboration between students through group projects.
    • Completed training courses to keep up-to-date with new teaching methods and developments in the field.
    • Assessed students' reading levels using DIBELS Next and Leveled Reading Passages.
    • Enforced the school's student discipline code to deal with problem situations.
    • Drafted lesson plans and submitted them for review and feedback in a timely manner.
    • Drafted lesson plans and submitted them for review and feedback in a timely manner.
    • Preserved the confidentiality of student records and information at all times.
    • Took part in professional organizations and continuing education courses.
    • Created and taught engaging math lessons and activities.
    • Designed and implemented a basic math program to be available to all students.
    • Developed students' computer and technology skills through demonstrations and practice.
    • Cooperated with parents to support students' learning and healthy development in school and at home.
    • Created a classroom environment in which children could learn respect for themselves and others.
    • Fostered oral language development and critical thinking skills during literary discussions.
    Administrative Assistant/Sales Representative 01/2014 to 08/2014
    Company Name – City , State
    • Human resource responsibilities including interviewing, onboarding (gathering employment information, submitting background checks, in-house drug screening, I-9 verification, employment and education verification, and testing required skills) hiring, terminating employees, and submitting information for workman's compensation claims.
    • Accounting responsibilities including effectively handling payroll and invoicing issues, submitting bills to be paid, and issuing bill backs to companies.
    • Sales responsibilities including company research, sales calls, preparing business quotes, and meeting with potential clients.
    • Administrative responsibilities including frequent email and letter correspondence with clients and associates, answering phones, scheduling appointments and interviews, recording new orders, and sending invoices to clients.
    • OVERVIEW OF EDUCATOR RESPONSIBILITIES
    • Resolved employment-related disputes through proactive communication.
    • Organized and led a [Number] -day staff orientation and training to promote collaboration.
    • Handled understaffing, disputes, terminating employees and administering disciplinary procedures.
    • Represented organization at personnel-related hearings and investigations.
    Education
    Bachelor of Science : Interdisciplinary Studies(Business, Geology, and Education) History, Science, Earth Science, and Elementary Education 2003 Lamar University Beaumont - City , State GPA: GPA: 3.7
      Interdisciplinary Studies (Business, Geology, and Education)
       History, Science, Earth Science, and Elementary Education
    • 3.7  GPA
    • Coursework in Business Administration, Communications and Accounting
    Microsoft Office Applications (Excel, PowerPoint, Word) Lamar University Beaumont Basic Plus and Exxon Mobil Site Specific Industrial Safety Training Council Texas Property/Casualty and Life/Health Insurance Licenses :
    • Recipient of [Scholarship Name] Scholarship
    Diploma : Nederland High School -
    Accomplishments
    • Administrative Assistant/Sales Representative.
    • Manpower.
    Certifications
    Skills
    Accounting, Administrative, Basic, Billing, conferences, Council, clients, Customer service, Data entry, editing, EDUCATOR, email, Filing, hiring, Human resource, Insurance, invoicing, math, meetings, Excel, mail, Microsoft Office Applications, PowerPoint, Word, Organizing, Payroll, Presentations, progress, reading, Record keeping, recording, Researching, Research, Safety, Sales, scheduling, seminars, teacher, Telephone etiquette, answering phones, Typing 60 WPM
    Additional Information
    • EDUCATIONAL ACCOMPLISHMENTS Pictured in Who's Who of American College Students Elected into the Honor Society of Phi Kappa Phi Elected into the Honor Society of Phi Theta Kappa (Treasurer and Recorder of Meetings) Doctor Samuel Evans Award Roy A. And Marianella Permenter Scholarship Robert Rauschenburg Scholarship
    ",TEACHER 19007667," CHEF Summary Experienced catering chef skilled in preparing large volumes of food quickly and efficiently. Knowledge of international cuisine. Seeking a position at a restaurant where I can call it 'home' Highlights Experience 05/2009 to Current Chef Company Name － City , State Manage daily kitchen operations including inventory, purchasing, and scheduling Ensure proper food handling methods are observed Assist kitchen staff in producing food for catering Systematically control food quality and costs Develop new menu items to enhance catering and retail food service revenue and productivity goals. 06/2000 to 05/2009 Catering Chef Company Name － City , State Effectively managed and produced food for catered events Enforced appropriate work-flow and quality controls for food quality Conducted daily inventory and ordering Assisted catering staff in setup and delivery Managed catering schedule and logistics. 01/1990 to 06/2000 Line Cook Company Name － City , State Set up and prep work for all food items. Prepared various daily lunch special items. Assisted in producing food for catered events. Conducted daily food inventory and ordering. Languages Skills delivery, Detail oriented, English, inventory, Inventory Management, logistics, producing, purchasing, quality, retail, scheduling, Spanish, work-flow ","
    CHEF
    Summary

    Experienced catering chef skilled in preparing large volumes of food quickly and efficiently. Knowledge of international cuisine. Seeking a position at a restaurant where I can call it 'home'

    Highlights
    Experience
    05/2009 to Current
    Chef Company Name － City , State
    • Manage daily kitchen operations including inventory, purchasing, and scheduling Ensure proper food handling methods are observed Assist kitchen staff in producing food for catering Systematically control food quality and costs Develop new menu items to enhance catering and retail food service revenue and productivity goals.
    06/2000 to 05/2009
    Catering Chef Company Name － City , State
    • Effectively managed and produced food for catered events Enforced appropriate work-flow and quality controls for food quality Conducted daily inventory and ordering Assisted catering staff in setup and delivery Managed catering schedule and logistics.
    01/1990 to 06/2000
    Line Cook Company Name － City , State
    • Set up and prep work for all food items.
    • Prepared various daily lunch special items.
    • Assisted in producing food for catered events.
    • Conducted daily food inventory and ordering.
    Languages
    Skills
    delivery, Detail oriented, English, inventory, Inventory Management, logistics, producing, purchasing, quality, retail, scheduling, Spanish, work-flow
    ",CHEF 68460556," INFORMATION TECHNOLOGY INTERN Professional Profile To obtain a full time in the Entry Level Information Technology Management field where I can utilize my education to contribute to company's operations and learning opportunities where I can maximize my skills, and advanced training development. Qualifications Microsoft Word, Power Point, and Excel Experience 10/2014 to 05/2015 Company Name － City , State Provided assistance to students with weak study areas. Analyzed students in acquiring better understanding of specific weak areas within American Sign Language (ASL) courses. Contributed students to improve their ASL receptive and expressive skills. 06/2012 to 08/2012 Information Technology Intern Company Name － City Participated in human and technology interaction management with supervisor. Developed an interface between website and databases via Excel that allowed House of Representatives and Senators more effective and easier access to information. Completed several workshops and lectures about the history of the Library of Congress. 02/2012 to 08/2012 Media Student Assistant Company Name － City Set up and maintained the Computer Aided Real-Time translation (CART) system in classrooms and various locations around campus, when needed. Assisted staff, faculty and students on a daily basis with equipment repairs, customer service and technology problems. Verified that each classroom had the appropriate equipment and technology needed for success daily. Education December 2016 Information and Technology Management American Sign Language Bloomsburg University of Pennsylvania － City , State Information and Technology Management American Sign Language 3.35 Languages Fluent in American Sign Language and English. Can navigate in multicultural situations. Skills American Sign Language, Excellent communication, customer service, databases, English, access, Excel, Power Point, Microsoft Word, works, problem solving skills, Real-Time, repairs, supervisor, translation, website, workshops Additional Information Awards/Certificates: *Dean's list above 3.50 GPA Spring 2016 *Bloomsburg University Career Intensive Boot Camp Spring 2016 Activities/Communities: *Chi Alpha Epsilon Honor Society 2015 - 2016 *Delta Alpha Pi Honor Society 2015 - 2016 *Phi Sigma Pi National Honor Fraternity 2015 - 2016 *Signify Club President 2015 - 2016 *Delta Sigma Phi Fraternity Brother 2012 ","
    INFORMATION TECHNOLOGY INTERN
    Professional Profile
    To obtain a full time in the Entry Level Information Technology Management field where I can utilize my education to contribute to company's operations and learning opportunities where I can maximize my skills, and advanced training development.
    Qualifications
    Microsoft Word, Power Point, and Excel
    Experience
    10/2014 to 05/2015
    Company Name － City , State
    • Provided assistance to students with weak study areas.
    • Analyzed students in acquiring better understanding of specific weak areas within American Sign Language (ASL) courses.
    • Contributed students to improve their ASL receptive and expressive skills.
    06/2012 to 08/2012
    Information Technology Intern Company Name － City
    • Participated in human and technology interaction management with supervisor.
    • Developed an interface between website and databases via Excel that allowed House of Representatives and Senators more effective and easier access to information.
    • Completed several workshops and lectures about the history of the Library of Congress.
    02/2012 to 08/2012
    Media Student Assistant Company Name － City
    • Set up and maintained the Computer Aided Real-Time translation (CART) system in classrooms and various locations around campus, when needed.
    • Assisted staff, faculty and students on a daily basis with equipment repairs, customer service and technology problems.
    • Verified that each classroom had the appropriate equipment and technology needed for success daily.
    Education
    December 2016
    Information and Technology Management American Sign Language Bloomsburg University of Pennsylvania － City , State Information and Technology Management American Sign Language 3.35
    Languages
    Fluent in American Sign Language and English. Can navigate in multicultural situations.
    Skills
    American Sign Language, Excellent communication, customer service, databases, English, access, Excel, Power Point, Microsoft Word, works, problem solving skills, Real-Time, repairs, supervisor, translation, website, workshops
    Additional Information
    • Awards/Certificates: *Dean's list above 3.50 GPA Spring 2016 *Bloomsburg University Career Intensive Boot Camp Spring 2016 Activities/Communities: *Chi Alpha Epsilon Honor Society 2015 - 2016 *Delta Alpha Pi Honor Society 2015 - 2016 *Phi Sigma Pi National Honor Fraternity 2015 - 2016 *Signify Club President 2015 - 2016 *Delta Sigma Phi Fraternity Brother 2012
    ",INFORMATION-TECHNOLOGY 27756469," ENGINEERING SUPERVISOR Summary Entrepreneurial, analytical, and detailed oriented manager who, for over 5 years, both directed, and had hands on experience in, all aspects of accounting functions of a small engineering company. A natural disposition for problem solving and attention to detail that has led to a successful 23 year engineering and accounting career. A proven ability to accept and succeed with new challenges and responsibilities. Currently seeking the next career challenge of continuing the path of accounting management in a small to medium-sized company that needs an involved professional with demonstrated leadership experience. Highlights CPA candidate (passed in 2013) Experienced manager Analytical reasoning Government contracting experience Full-cycle accounting Familiar with multiple accounting packages Comfortable working with teams of management and line employees Accomplishments Built accounting functions, policies, and systems from the ground up of a spin-off/startup firm. Managed accounting and engineering functions of a small, company from inception to sale. Passed CPA exam in the state of Maryland. Experience Engineering Supervisor August 2011 to Current Company Name － City , State Assisted Weatherford accounting team with financial integration and wind down of Aither Engineering, Inc. Supervising company location buyer and troubleshooting issues regarding POs, receiving reports, vendor invoices, and payment vouchers within J.D. Edwards enterprise resource planning (ERP) environment. Managing a team of 4 direct reporting engineers and other indirect engineering staff across multiple, simultaneous projects and sites. Serving as a Project Engineer for Tier I (VP level exposure) multi-year product development project involving engineers from 3 company facilities. Providing both technical and professional oversight and mentoring to less experienced engineers including annual performance and merit reviews. Vice President July 2006 to August 2011 Company Name － City , State Built accounting system using Quickbooks Pro for small engineering spin-off from the ground up, passing two DCAA financial system audits. Supervised staff of 7 engineers plus 1 bookkeeper. Developed accounting policies and procedures for AP processing, AR collections, asset acquisition and disposal, allowed costs, and indirect cost pools. Participated in and oversaw all components of the accounting cycle including preparing journal entries, bank reconciliations, and financial statements. Interfaced with and prepared data for both DCAA and investor led auditors. Managed all federal and state tax filings as well as regulatory and DCAA filings such as annual Incurred Cost Submissions. Reviewed company billings for both commercial and government customers. Submitted government vouchers through Wide Area Work Flow system. Prepared annual operating budgets and proposal budgets and monitored budgets for variances. Maintained cash flow projections for company President and was responsible for Treasury functions. Responsible for company HR functions except for company retirement plan. Contributed to engineering projects and programs involving fiber optic based sensors, semi-active dampers, on blade rotorcraft control, and other technologies. Assistant Program Manager July 1995 to July 2006 Company Name － City , State Resuscitated, validated, and and took ownership of a critical, company-constructed simulation tool needed in short order for customer driven analysis. Provided US Navy ballistic missile submarine force level weapon system performance analyses incorporating proposed weapon system programmatic changes. Developed ballistic missile warhead reentry simulation tool which allowed company to gain new work with key customer. Wrote technical business proposals and provided engineering assistance on Small Businesses Innovative Research projects, helping grow projects into a self-sustaining business group within the company. Held top secret clearance. Project Engineer January 1992 to July 1995 Company Name － City , State Responsibilities grew from co-op student to lead project engineer for a small engineering company focused on developing sensing and actuator technologies for Defense and commercial applications. Represented company on a multi-company technical team working on a two year Defense Advanced Research Projects Agency (DARPA) competitive contract. Contributed to various engineering projects including acoustic sensors, acoustic noise cancellation, vibration control, modeling and simulation of pneumatic systems, 6-degree of freedom (DOF) missile simulations, missile control systems, and medical sensors. Held secret clearance. Education Master of Science : Accounting and Finance , 2012 University of Maryland, University College － City , State M. Eng : Aerospace Engineering , 2001 University of Maryland － City , State Bachelor of Science : Aerospace Engineering University of Maryland － City , State Affiliations American Institute of Certified Public Accountants (AICPA) Skills Proactive, self-motivated, team player well versed in AP, AR, bank reconciliations, billings, budgets, cash flow projections, government contracting, and financial statements. Experienced with many accounting, technical, and office applications including Quickbooks (expert), Peachtree (proficient), JDE (proficient), Great Plains (trained), LabView, Matlab, Access, Excel, Word. ","
    ENGINEERING SUPERVISOR
    Summary

    Entrepreneurial, analytical, and detailed oriented manager who, for over 5 years, both directed, and had hands on experience in, all aspects of accounting functions of a small engineering company. A natural disposition for problem solving and attention to detail that has led to a successful 23 year engineering and accounting career. A proven ability to accept and succeed with new challenges and responsibilities. Currently seeking the next career challenge of continuing the path of accounting management in a small to medium-sized company that needs an involved professional with demonstrated leadership experience.

    Highlights
    • CPA candidate (passed in 2013)
    • Experienced manager
    • Analytical reasoning
    • Government contracting experience
    • Full-cycle accounting
    • Familiar with multiple accounting packages
    • Comfortable working with teams of management and line employees
    Accomplishments

    Built accounting functions, policies, and systems from the ground up of a spin-off/startup firm.

    Managed accounting and engineering functions of a small, company from inception to sale.

    Passed CPA exam in the state of Maryland.

    Experience
    Engineering Supervisor
    August 2011 to Current     Company Name － City , State
    • Assisted Weatherford accounting team with financial integration and wind down of Aither Engineering, Inc.
    • Supervising company location buyer and troubleshooting issues regarding POs, receiving reports, vendor invoices, and payment vouchers within J.D. Edwards enterprise resource planning (ERP) environment.
    • Managing a team of 4 direct reporting engineers and other indirect engineering staff across multiple, simultaneous projects and sites.
    • Serving as a Project Engineer for Tier I (VP level exposure) multi-year product development project involving engineers from 3 company facilities.
    • Providing both technical and professional oversight and mentoring to less experienced engineers including annual performance and merit reviews.
    Vice President
    July 2006 to August 2011     Company Name － City , State
    • Built accounting system using Quickbooks Pro for small engineering spin-off from the ground up, passing two DCAA financial system audits.
    • Supervised staff of 7 engineers plus 1 bookkeeper.
    • Developed accounting policies and procedures for AP processing, AR collections, asset acquisition and disposal, allowed costs, and indirect cost pools.
    • Participated in and oversaw all components of the accounting cycle including preparing journal entries, bank reconciliations, and financial statements.
    • Interfaced with and prepared data for both DCAA and investor led auditors.
    • Managed all federal and state tax filings as well as regulatory and DCAA filings such as annual Incurred Cost Submissions.
    • Reviewed company billings for both commercial and government customers.
    • Submitted government vouchers through Wide Area Work Flow system.
    • Prepared annual operating budgets and proposal budgets and monitored budgets for variances.
    • Maintained cash flow projections for company President and was responsible for Treasury functions.
    • Responsible for company HR functions except for company retirement plan.
    • Contributed to engineering projects and programs involving fiber optic based sensors, semi-active dampers, on blade rotorcraft control, and other technologies.
    Assistant Program Manager
    July 1995 to July 2006     Company Name － City , State
    • Resuscitated, validated, and and took ownership of a critical, company-constructed simulation tool needed in short order for customer driven analysis.
    • Provided US Navy ballistic missile submarine force level weapon system performance analyses incorporating proposed weapon system programmatic changes.
    • Developed ballistic missile warhead reentry simulation tool which allowed company to gain new work with key customer.
    • Wrote technical business proposals and provided engineering assistance on Small Businesses Innovative Research projects, helping grow projects into a self-sustaining business group within the company.
    • Held top secret clearance.
    Project Engineer
    January 1992 to July 1995     Company Name － City , State
    • Responsibilities grew from co-op student to lead project engineer for a small engineering company focused on developing sensing and actuator technologies for Defense and commercial applications.
    • Represented company on a multi-company technical team working on a two year Defense Advanced Research Projects Agency (DARPA) competitive contract.
    • Contributed to various engineering projects including acoustic sensors, acoustic noise cancellation, vibration control, modeling and simulation of pneumatic systems, 6-degree of freedom (DOF) missile simulations, missile control systems, and medical sensors.
    • Held secret clearance.
    Education
    Master of Science : Accounting and Finance , 2012 University of Maryland, University College － City , State
    M. Eng : Aerospace Engineering , 2001 University of Maryland － City , State
    Bachelor of Science : Aerospace Engineering University of Maryland － City , State
    Affiliations

    American Institute of Certified Public Accountants (AICPA)

    Skills

    Proactive, self-motivated, team player well versed in AP, AR, bank reconciliations, billings, budgets, cash flow projections, government contracting, and financial statements. Experienced with many accounting, technical, and office applications including Quickbooks (expert), Peachtree (proficient), JDE (proficient), Great Plains (trained), LabView, Matlab, Access, Excel, Word.


    ",ENGINEERING 26459032," EXECUTIVE ASSISTANT/OFFICE MANAGER Summary Continue to manage employees to perform their best, while improving productivity and reducing cost Highlights Word, Excel, Outlook, PowerPoint, Adobe, ProDoc, Quickbooks, E2 System Accomplishments Decreased costs by [Number] % by negotiating pricing with vendors regarding wholesale billing and marketing procedures. Experience Executive Assistant/Office Manager , 01/2014 to Current Company Name Schedule and maintain multiple management calendars Daily communication with management, such as President, VP, CFO, COO and Director Research and schedule international and domestic travel arrangements for all traveling employees Prepare, review, update and distribute company revenue report Review, Approve and Enter Accounts Payable Invoices Follow-Up with ongoing tasks, such as scheduling appointments, ensuring correct information for meetings, telephone conferences and personal appointments Maintain company credit card accounts and consult credit card holders on proper usage Maintain company cellular account and employee usage Input and maintain drawings and specifics for Engineering department Schedule management meetings, prepare agenda and minutes (onsite and offsite meetings) Oversee and manage major projects, such as building expansion in Louisiana Analyze company's Master Service Agreements/Non-Disclosure Agreements and ensure execution is correct Prepare Expense Reports and ensure entries and calculations are correct Travel to Louisiana for major meetings Schedule, prepare and host multiple holiday parties (local and out of town). Certified Fitness Trainer , 01/2012 to Current Company Name Improve monthly revenue by client references and satisfaction reflecting my performance Perform marketing and advertising strategies to reach potential clients Improve clientele by being attentive to clients' needs Initiate and manage appointments/training sessions with clients Punctual and prompt attentiveness throughout entire session Communicate effectively with potential and existing clients Ensure appropriate action/attention is addressed with engagements Gained trust with clients by consistent interactions Coordinate and manage clients' weight-loss statistics to best suit clients' needs. Demo Representative , 01/2012 to 01/2014 Company Name Increased revenue at Expositions and Demonstrations, which resulted in top sales 2 consecutive years Improved productivity sales by developing techniques used by sampling products, which resulted in top sales demo representative in greater north Houston area Communicate with customers in diverse settings Perform multiple sampling techniques, such as live sampling Improve positive feedback by offering in-depth knowledge and details of product Manage, coordinate and arrange travel schedules and appointments Present attractive production to urge potential new customers Produce detailed documentation of impact on each demonstration Build and maintain internal/external relationships Manage and fulfill monthly budget requirements. Legal Assistant/Office Manager , 01/2009 to 01/2014 Company Name Successfully improve monthly invoices by enforcing credit terms and agreements with clients Review, proofread, format and approve monthly invoices and income/expense reports Research, prepare, review and interpret legal documents under strict deadlines Oversee ongoing projects, such as mediations, depositions and meetings Provide exceptional follow-through skills in all tasks Coordinate procedures used for new clients to increase efficiency in court filings, mediations, court dates and conferences Perform communication tasks (verbal and written) to public, private and governmental agencies Manage advertising, marketing, scheduling, and collections Trained and supervised seasonal employees by coaching and enforcing routine-consulting regimes Initiate, maintain and organize physical and electronic client files Oversee main schedule and ensure availability and effectively manage time Provide administrative skills, such as close attention to detail, multi-tasking and analytical skills to ensure effectiveness of company. Education Masters of Education : Counseling , May 2018 University of Houston Counseling Bachelor of Science : Psychology & English , May 2014 University of Houston Psychology & English Associate of Arts : English Language , August 2012 Lone Star College English Language Certified Fitness Trainer : August 2012 International Sports Science Association Certifications AHA First Aid, CPR, AED Training Certification, Oxygen Usage & Safety Awareness Training Certification, Bloodbourne Pathogen OSHA Standard 29 CFR 1910.1030(g)(2)(i) Training Certification, Excel Continuing Education, Power Point Continuing Education, ACT! Database, ProDoc E-Filing Webinar Skills Accounts Payable, ACT!, administrative skills, Adobe, advertising, analytical skills, scheduling appointments, attention to detail, budget, coaching, conferences, consulting, CPR, credit, clientele, client, clients, Database, documentation, Expense Reports, Filing, First Aid, legal documents, Director, marketing, meetings, Excel, Outlook, PowerPoint, Power Point, Word, multi-tasking, Pathogen, Quickbooks, Research, Safety, sales 2, sales, scheduling, statistics, telephone, Trainer, travel arrangements, arrange travel, written ","
    EXECUTIVE ASSISTANT/OFFICE MANAGER
    Summary
    Continue to manage employees to perform their best, while improving productivity and reducing cost
    Highlights
    Word, Excel, Outlook, PowerPoint, Adobe, ProDoc, Quickbooks, E2 System
    Accomplishments
    Decreased costs by [Number] % by negotiating pricing with vendors regarding wholesale billing and marketing procedures.
    Experience
    Executive Assistant/Office Manager , 01/2014 to Current Company Name
    • Schedule and maintain multiple management calendars Daily communication with management, such as President, VP, CFO, COO and Director Research and schedule international and domestic travel arrangements for all traveling employees Prepare, review, update and distribute company revenue report Review, Approve and Enter Accounts Payable Invoices Follow-Up with ongoing tasks, such as scheduling appointments, ensuring correct information for meetings, telephone conferences and personal appointments Maintain company credit card accounts and consult credit card holders on proper usage Maintain company cellular account and employee usage Input and maintain drawings and specifics for Engineering department Schedule management meetings, prepare agenda and minutes (onsite and offsite meetings) Oversee and manage major projects, such as building expansion in Louisiana Analyze company's Master Service Agreements/Non-Disclosure Agreements and ensure execution is correct Prepare Expense Reports and ensure entries and calculations are correct Travel to Louisiana for major meetings Schedule, prepare and host multiple holiday parties (local and out of town).
    Certified Fitness Trainer , 01/2012 to Current Company Name
    • Improve monthly revenue by client references and satisfaction reflecting my performance Perform marketing and advertising strategies to reach potential clients Improve clientele by being attentive to clients' needs Initiate and manage appointments/training sessions with clients Punctual and prompt attentiveness throughout entire session Communicate effectively with potential and existing clients Ensure appropriate action/attention is addressed with engagements Gained trust with clients by consistent interactions Coordinate and manage clients' weight-loss statistics to best suit clients' needs.
    Demo Representative , 01/2012 to 01/2014 Company Name
    • Increased revenue at Expositions and Demonstrations, which resulted in top sales 2 consecutive years Improved productivity sales by developing techniques used by sampling products, which resulted in top sales demo representative in greater north Houston area Communicate with customers in diverse settings Perform multiple sampling techniques, such as live sampling Improve positive feedback by offering in-depth knowledge and details of product Manage, coordinate and arrange travel schedules and appointments Present attractive production to urge potential new customers Produce detailed documentation of impact on each demonstration Build and maintain internal/external relationships Manage and fulfill monthly budget requirements.
    Legal Assistant/Office Manager , 01/2009 to 01/2014 Company Name
    • Successfully improve monthly invoices by enforcing credit terms and agreements with clients Review, proofread, format and approve monthly invoices and income/expense reports Research, prepare, review and interpret legal documents under strict deadlines Oversee ongoing projects, such as mediations, depositions and meetings Provide exceptional follow-through skills in all tasks Coordinate procedures used for new clients to increase efficiency in court filings, mediations, court dates and conferences Perform communication tasks (verbal and written) to public, private and governmental agencies Manage advertising, marketing, scheduling, and collections Trained and supervised seasonal employees by coaching and enforcing routine-consulting regimes Initiate, maintain and organize physical and electronic client files Oversee main schedule and ensure availability and effectively manage time Provide administrative skills, such as close attention to detail, multi-tasking and analytical skills to ensure effectiveness of company.
    Education
    Masters of Education : Counseling , May 2018 University of Houston Counseling
    Bachelor of Science : Psychology & English , May 2014 University of Houston Psychology & English
    Associate of Arts : English Language , August 2012 Lone Star College English Language
    Certified Fitness Trainer : August 2012 International Sports Science Association
    Certifications
    AHA First Aid, CPR, AED Training Certification, Oxygen Usage & Safety Awareness Training Certification, Bloodbourne Pathogen OSHA Standard 29 CFR 1910.1030(g)(2)(i) Training Certification, Excel Continuing Education, Power Point Continuing Education, ACT! Database, ProDoc E-Filing Webinar
    Skills
    Accounts Payable, ACT!, administrative skills, Adobe, advertising, analytical skills, scheduling appointments, attention to detail, budget, coaching, conferences, consulting, CPR, credit, clientele, client, clients, Database, documentation, Expense Reports, Filing, First Aid, legal documents, Director, marketing, meetings, Excel, Outlook, PowerPoint, Power Point, Word, multi-tasking, Pathogen, Quickbooks, Research, Safety, sales 2, sales, scheduling, statistics, telephone, Trainer, travel arrangements, arrange travel, written
    ",FITNESS 37335325," ENGINEERING MANAGER Career Overview A practiced, professional Test Manager with over 20 years of success managing test and validation of next-generation software / hardware technologies across multiple concurrent projects and releases. Delivered effectively to time and budget on a variety of complex, large-scale, multi-platform projects including: complex network framework, IoT (Internet of Things), telecommunication and hosted services, business process tools, automation frameworks. Managed, trained and mentored multi-disciplinary, geographically dispersed teams including, software development, test and validation, planning, QA, configuration management, agile scrum master and product owner. Qualifications Product, system and software testing across multiple OS platforms (Windows, Windows Store, Android, iOS, Arduino & Linux) over full product life cycle, including Agile, V-model and Waterfall development methods Managing multiple on-going projects with geographically dispersed teams, establishing and using sub-contract resources with on and off-shore models Developing clear test strategies, proven ability to translate functional, non-functional and use case requirements into test plan, scripts and automation with full traceability to requirements Leading continuous improvement of development, testing and organization processes Proficient MS Office, Visual Studio, Eclipse and C •Scrum master for multiple concurrent scrum teams. Facilitate and organize all scrum ceremonies including the daily stand-up, retrospectives, demos, release planning and backlog grooming meetings. Support the scrum team member to mitigate impediments, resolve conflict. Tool administration and usage including, Jira, Rally, Clear Quest, Quality Center, ProtexIP, Sub-version, GIT, RTC, Bugzilla, Quality Center, Jenkins, Gerrit and others Experience in testing software as a service (SaaS) applications Design performance and stress testing of peer-to-peer / device-to-device network application and cloud XMPP server Work Experience Company Name September 2011 to Current Engineering Manager City , State Managing and overseeing highly technical, multidisciplinary team of 15+ testers and developers, which were responsible for developing device to device and IoT automation framework, developing 10 different SDKs test tools across 5 different OS platforms (Windows, Windows store, Android, iOS and Linux) and simultaneously testing and validating multiple independent software products for Intel WPRD Wireless Software Services (WSS). Cultivate partnerships with globally cross companies and teams in managing on-time, successful product (including open source) releases. Establish and manage fully functional outsourced validation operation in Bangalore, India, leading to significant cost reduction and enabled follow-the-sun testing to reduce the product development cycle and freeing full time employees for higher-value work. Collaborate with executive management, product owner, sales and marking to provide validation and test estimated for feature or product release Formulate and implement software testing strategies for multiple concurrent projects Designed and supervised the development of cross OS platforms peer-to-peer/device-to- device test automation framework Designed and supervised the development of 10 different SDK test tools using C/C++, C#, Java, and Objective C Defined OIC/IoTivity compliance and certification test cases for open source community Chair bug weekly bug scrub review and prioritization Instrumental in reducing traditional project integration phases from a two weeks to one day by implementing continues integration (CI) automated build and test systems that enabled 100% build acceptance test automation. Instrumental in setting up Gerrit web based code review, as results the code quality has significantly improved and reduced regression test cycle by 50% Tool administration Rally, Clear quest, Jira and others Volunteered to be the scrum master for multiple scrum teams in additional to fulfilling my job responsibilities Managed and put process in place to ensure the off shore development center become seamless extension of our development team. Delivered incremental automated feature level testing on multiple projects across different OS platforms for wired and wireless technologies. Company Name July 2009 to September 2011 Director of Quality Assurance City , State Responsible for testing Qwarq transport agnostic wireless connectivity framework, the goal was to create new user experience leveraging multiple wireless technologies to make device-to-device connection easy. Developing clear test strategies, proven ability to translate functional, non-functional and use case requirements into test plan, scripts and automation with full traceability to requirements Establish the quality assurance department for the company Managed, hired and trained test engineers Planning all resources and schedule test activities within and cross companies Worked closely with development, and support to implement and promote quality policies and processes throughout the company Worked closely with multiple PC OEMs simultaneously to understand their quality criteria and ensure the product quality meet or exceed their quality requirements. Procure Hardware and software for test and development Instrumental in conducted usability tests. Company Name November 2006 to July 2009 Director of Quality Assurance City , State Establish the quality assurance department for the company Planed all resources and schedule test activities while working closely with clients Worked closely with development, support, marketing and sales directors to implement and promote quality policies and systems throughout the company Tested Ultra wide band (Wireless USB) PHY, MAC, drivers and applications for both windows and embedded platforms Tested Bluetopia Bluetooth stack and profiles on different PC and embedded OS platforms Testing WIFI (802.11a/b/g/N) application including standard, Intel and cisco security supplements Microsoft WHQL drivers certification for Stonestreet One Ultra wide band, and Bluetooth drivers Company Name May 2004 to November 2006 Quality Assurance Manager City , State Manage, mentored and train test engineers who were responsible for testing (SaaS) time and attendance Product Developed and worked with development team to implement quality process and procedures for the company to improve code quality and stability, as results reduce internal and customer reported defects by over 50% Manage defect tracking system Manage test case development and execution following Ceridian CUSP process Perform defect postmortem on all field reported defects and implement the necessary change to prevent future incidents Manage testing lab. Company Name August 2001 to February 2003 lead test Engineer City , State Create manual and automated test cases, setting up and maintaining test environment for the department, execute functional, regression, stress, and load testing. Company Name July 1995 to December 1999 Lead Test Engineer City , State Lead group of quality assurance engineers testing and validating ITU H26X standard based video codecs namely H263 Plus, H263, I263, H261, Indeo 5.x, Automatic Echo Cancellation (AEC) audio codec for Intel videophone. Scheduling regular bug scrubs sessions with the development team. During the bug scrubs assigning owners to the new defects, priorities defects to be included in future phase of development. Scheduling code inspection and design review to find the bug in early stage of software development cycle. Company Name Owner / President City , State Installed the requested software and tested the compatibility of the new multimedia software and hardware Test and debug multimedia products, such as sound cards, video recorders, video capture cards, CD-ROMs and others Developed functional tests for stress, volume and continuity testing of software and hardware Configured system with various peripheral (scanners, printers, video digitizers) Reproducing bugs the were found during the test and compile all results Write reports and results that were found during the tests. Education and Training Webster University 2004 Master of Science : Computer Resource Information Management City , State Kabul University 1992 Bachelor of Science : Computer Science Skills audio, automation, C, C++, CD-ROMs, Ceridian, cisco, Hardware, cost reduction, clients, drivers, executive management, Functional, inspection, Intel, Java, Linux, MAC, Managing, marketing and sales, C#, Windows, Windows XP, multimedia, Objective C, OS, policies, printers, processes, product development, quality, quality assurance, quest, sales, scanners, Scheduling, scrum, scripts, software development, software testing, sound cards, sun, test tools, USB, validation, video, Vista ","
    ENGINEERING MANAGER
    Career Overview

    A practiced, professional Test Manager with over 20 years of success managing test and validation of next-generation software / hardware technologies across multiple concurrent projects and releases. Delivered effectively to time and budget on a variety of complex, large-scale, multi-platform projects including: complex network framework, IoT (Internet of Things), telecommunication and hosted services, business process tools, automation frameworks. Managed, trained and mentored multi-disciplinary, geographically dispersed teams including, software development, test and validation, planning, QA, configuration management, agile scrum master and product owner.

    Qualifications
    • Product, system and software testing across multiple OS platforms (Windows, Windows Store, Android, iOS, Arduino & Linux) over full product life cycle, including Agile, V-model and Waterfall development methods
    • Managing multiple on-going projects with geographically dispersed teams, establishing and using sub-contract resources with on and off-shore models
    • Developing clear test strategies, proven ability to translate functional, non-functional and use case requirements into test plan, scripts and automation with full traceability to requirements
    • Leading continuous improvement of development, testing and organization processes
    • Proficient MS Office, Visual Studio, Eclipse and C
    • •Scrum master for multiple concurrent scrum teams. Facilitate and organize all scrum ceremonies including the daily stand-up, retrospectives, demos, release planning and backlog grooming meetings. Support the scrum team member to mitigate impediments, resolve conflict.
    • Tool administration and usage including, Jira, Rally, Clear Quest, Quality Center, ProtexIP, Sub-version, GIT, RTC, Bugzilla, Quality Center, Jenkins, Gerrit and others
    • Experience in testing software as a service (SaaS) applications
    • Design performance and stress testing of peer-to-peer / device-to-device network application and cloud XMPP server
    Work Experience
    Company Name September 2011 to Current Engineering Manager
    City , State
    • Managing and overseeing highly technical, multidisciplinary team of 15+ testers and developers, which were responsible for developing device to device and IoT automation framework, developing 10 different SDKs test tools across 5 different OS platforms (Windows, Windows store, Android, iOS and Linux) and simultaneously testing and validating multiple independent software products for Intel WPRD Wireless Software Services (WSS).
    • Cultivate partnerships with globally cross companies and teams in managing on-time, successful product (including open source) releases.
    • Establish and manage fully functional outsourced validation operation in Bangalore, India, leading to significant cost reduction and enabled follow-the-sun testing to reduce the product development cycle and freeing full time employees for higher-value work.
    • Collaborate with executive management, product owner, sales and marking to provide validation and test estimated for feature or product release Formulate and implement software testing strategies for multiple concurrent projects Designed and supervised the development of cross OS platforms peer-to-peer/device-to- device test automation framework Designed and supervised the development of 10 different SDK test tools using C/C++, C#, Java, and Objective C Defined OIC/IoTivity compliance and certification test cases for open source community Chair bug weekly bug scrub review and prioritization Instrumental in reducing traditional project integration phases from a two weeks to one day by implementing continues integration (CI) automated build and test systems that enabled 100% build acceptance test automation.
    • Instrumental in setting up Gerrit web based code review, as results the code quality has significantly improved and reduced regression test cycle by 50% Tool administration Rally, Clear quest, Jira and others Volunteered to be the scrum master for multiple scrum teams in additional to fulfilling my job responsibilities Managed and put process in place to ensure the off shore development center become seamless extension of our development team.
    • Delivered incremental automated feature level testing on multiple projects across different OS platforms for wired and wireless technologies.
    Company Name July 2009 to September 2011 Director of Quality Assurance
    City , State
    • Responsible for testing Qwarq transport agnostic wireless connectivity framework, the goal was to create new user experience leveraging multiple wireless technologies to make device-to-device connection easy.
    • Developing clear test strategies, proven ability to translate functional, non-functional and use case requirements into test plan, scripts and automation with full traceability to requirements Establish the quality assurance department for the company Managed, hired and trained test engineers Planning all resources and schedule test activities within and cross companies Worked closely with development, and support to implement and promote quality policies and processes throughout the company Worked closely with multiple PC OEMs simultaneously to understand their quality criteria and ensure the product quality meet or exceed their quality requirements.
    • Procure Hardware and software for test and development Instrumental in conducted usability tests.
    Company Name November 2006 to July 2009 Director of Quality Assurance
    City , State
    • Establish the quality assurance department for the company
    • Planed all resources and schedule test activities while working closely with clients
    • Worked closely with development, support, marketing and sales directors to implement and promote quality policies and systems throughout the company
    • Tested Ultra wide band (Wireless USB) PHY, MAC, drivers and applications for both windows and embedded platforms
    • Tested Bluetopia Bluetooth stack and profiles on different PC and embedded OS platforms
    • Testing WIFI (802.11a/b/g/N) application including standard, Intel and cisco security supplements
    • Microsoft WHQL drivers certification for Stonestreet One Ultra wide band, and Bluetooth drivers
    Company Name May 2004 to November 2006 Quality Assurance Manager
    City , State
    • Manage, mentored and train test engineers who were responsible for testing (SaaS) time and attendance Product
    • Developed and worked with development team to implement quality process and procedures for the company to improve code quality and stability, as results reduce internal and customer reported defects by over 50%
    • Manage defect tracking system
    • Manage test case development and execution following Ceridian CUSP process
    • Perform defect postmortem on all field reported defects and implement the necessary change to prevent future incidents
    • Manage testing lab.
    Company Name August 2001 to February 2003 lead test Engineer
    City , State
    • Create manual and automated test cases, setting up and maintaining test environment for the department, execute functional, regression, stress, and load testing.
    Company Name July 1995 to December 1999 Lead Test Engineer
    City , State
    • Lead group of quality assurance engineers testing and validating ITU H26X standard based video codecs namely H263 Plus, H263, I263, H261, Indeo 5.x, Automatic Echo Cancellation (AEC) audio codec for Intel videophone.
    • Scheduling regular bug scrubs sessions with the development team.
    • During the bug scrubs assigning owners to the new defects, priorities defects to be included in future phase of development.
    • Scheduling code inspection and design review to find the bug in early stage of software development cycle.
    Company Name Owner / President
    City , State
    • Installed the requested software and tested the compatibility of the new multimedia software and hardware Test and debug multimedia products, such as sound cards, video recorders, video capture cards, CD-ROMs and others Developed functional tests for stress, volume and continuity testing of software and hardware Configured system with various peripheral (scanners, printers, video digitizers) Reproducing bugs the were found during the test and compile all results Write reports and results that were found during the tests.
    Education and Training
    Webster University 2004 Master of Science : Computer Resource Information Management City , State
    Kabul University 1992 Bachelor of Science : Computer Science
    Skills
    audio, automation, C, C++, CD-ROMs, Ceridian, cisco, Hardware, cost reduction, clients, drivers, executive management, Functional, inspection, Intel, Java, Linux, MAC, Managing, marketing and sales, C#, Windows, Windows XP, multimedia, Objective C, OS, policies, printers, processes, product development, quality, quality assurance, quest, sales, scanners, Scheduling, scrum, scripts, software development, software testing, sound cards, sun, test tools, USB, validation, video, Vista
    ",ENGINEERING 25810233," SALES MANAGER/ TERRITORY SALES MANAGER Experience Sales Manager/ Territory Sales manager 02/2014 to 08/2015 Company Name City , State Selling and working with Franchises, Strategic Partners on Mobile Loyalty Platform. Working with Digital and Advertising Agencies on Reselling ProductSelling Local Clients in the Arkansas Territory on the Mobile Loyalty Platform. Marketing Executive/Senior Sales Consultant 04/2011 to 01/2014 Company Name City , State Aggressively research, develop, and cultivate leads for LivingSocial Deals using a variety of online and offline sourcesMeet and strive to exceed individual monthly, quarterly, and annual sales goalsQualify prospective clients by phone and close deals in-personUse consultative sales skills to assess merchant goals, propose a customized LivingSocial solution, and obtain commitmentManage relationships with established clients and construct proposals and contracts within selling guidelines to develop and maintain a book of businessCommunicate ongoing contacts and sales activities utilizing Salesforce.comProvide ongoing and up-to-date documentation to the operations team and regularly collaborate best deal strategies*1st Ranked MC 2011-North America*2011 Annual Review Rating- 5MVP*Hawaii Whale Winner Circle 2011*VP Many Cole Challenge Badge*Turkey & Gravy Badge*Dasher Badge*Blue Whale Badge*March Madness Badge*Nothing But Net Badge-Attended VIP Event for 1st Qtr, Red Hot Chili Peppers*Rock Star Badge Winner-was among the 12 that was treated to dinner with Tim and Mandy*Multiple 15x15, 20x15 Badges*Accepted in the June Team Triton ClassAttended 2nd QTR VIP Event in Las Vegas, Palms HotelWon Glass 1/2 Full Badge in JulyWhalewinners Circle 2012, Trip to Costa RicaRoadunner Badge Winner for Jan. Feb, March 2013Quarterly VIP Winnner for 2nd, 3rd and 4th 2013. Business Manager 06/2008 to 03/2011 Company Name City , State Selling online advertising, sponsorships, Contest to stategic accounts and new customers. Local Sales Manager 10/2004 to 06/2008 Company Name City , State Managed 9 Local Account Executives, Team Building, Managed Inventory, Controlled the Paid Programming and Direct Response Accounts, Point person for Internet Sales, Received the New York Times ""Rules of the Road"" Award for Top Performer 2007. Retail Account Executive/Internet Advertising Manager 08/1998 to 10/2004 Company Name City , State Developed new and serviced existing accounts with regards to newspaper design, Implemented marketing plans for individual clients, Worked closely with advertising agencies in relation to cleint needs, Created Internet Sales Department, Developed Internet advertising on newspaper websites. Senior Buyer 08/2015 to Current Company Name City , State Remote Senior Buyer--Searing for new and exciting products and reaching out to designers and manufacturers to establish partnerships.  Pitching brand vendors to work with Touch of Modern and establish new relationships.  Managing dozens of accounts while simultaneously continuing to build new ones.  Planning sales events and selecting the final products for sales events.  Neotiating pricing and terms. Remote Senior Buyer (Fayetteville, AR) 08/2015 to Current Company Name City , State Searching for new and exciting products and reaching out to designers and maufacturers to establish partnerships.  Pitching brand vendors to work with Touch of Modern and establish new relationships.  Managing dozens of accounts while simultaneously continuing to build new ones.  Planning sales and selecting the final products for slaes events.  negotiating pricing and terms. Remote Senior Buyer in Fayetteville, AR 08/2015 to Current Company Name City , State Searching for new and exciting products and reaching out to designers and manufacturers to establish partnerships.  Pitching brand vendors to work with Touch of Modern and establish new relationships.  Managing dozens of accounts while simultaneously continuing to build new ones.  Planning sales and selecting the final products for sales events.  Negotiating pricing and terms. Remote Senior Buyer in Fayetteville, AR 08/2015 to Current Company Name City , State Searching for New and exciting products and reaching out to designers and manufacturers to establish partnerships.  Pitching brand vendors to work with Touch of Modern and establish new relationships.  Managing dozens of accounts while simultaneously continuing to build new ones.  Planning sales andselecting the final products for sales events. Negotiating pricing and terms. Education MBA UNIVERSITY OF ARKANSAS City , State B.S : Business Administration/Marketing UNIVERSITY OF CENTRAL ARKANSAS City , State Business Administration/Marketing High School Diploma MANSFIELD HIGH SCHOOL City , State Skills Advertising, book, Excellent Communication, Computer Knowledge, contracts, Clients, documentation, Innovation, Inventory, Team Building, marketing plans, newspaper, Programming, proposals, research, sales skills, Selling, Sales, Sales Management, Strategic, phone, websites ","
    SALES MANAGER/ TERRITORY SALES MANAGER
    Experience
    Sales Manager/ Territory Sales manager 02/2014 to 08/2015 Company Name City , State
    • Selling and working with Franchises, Strategic Partners on Mobile Loyalty Platform.
    • Working with Digital and Advertising Agencies on Reselling ProductSelling Local Clients in the Arkansas Territory on the Mobile Loyalty Platform.
    Marketing Executive/Senior Sales Consultant 04/2011 to 01/2014 Company Name City , State
    • Aggressively research, develop, and cultivate leads for LivingSocial Deals using a variety of online and offline sourcesMeet and strive to exceed individual monthly, quarterly, and annual sales goalsQualify prospective clients by phone and close deals in-personUse consultative sales skills to assess merchant goals, propose a customized LivingSocial solution, and obtain commitmentManage relationships with established clients and construct proposals and contracts within selling guidelines to develop and maintain a book of businessCommunicate ongoing contacts and sales activities utilizing Salesforce.comProvide ongoing and up-to-date documentation to the operations team and regularly collaborate best deal strategies*1st Ranked MC 2011-North America*2011 Annual Review Rating- 5MVP*Hawaii Whale Winner Circle 2011*VP Many Cole Challenge Badge*Turkey & Gravy Badge*Dasher Badge*Blue Whale Badge*March Madness Badge*Nothing But Net Badge-Attended VIP Event for 1st Qtr, Red Hot Chili Peppers*Rock Star Badge Winner-was among the 12 that was treated to dinner with Tim and Mandy*Multiple 15x15, 20x15 Badges*Accepted in the June Team Triton ClassAttended 2nd QTR VIP Event in Las Vegas, Palms HotelWon Glass 1/2 Full Badge in JulyWhalewinners Circle 2012, Trip to Costa RicaRoadunner Badge Winner for Jan.
    • Feb, March 2013Quarterly VIP Winnner for 2nd, 3rd and 4th 2013.
    Business Manager 06/2008 to 03/2011 Company Name City , State
    • Selling online advertising, sponsorships, Contest to stategic accounts and new customers.
    Local Sales Manager 10/2004 to 06/2008 Company Name City , State
    • Managed 9 Local Account Executives, Team Building, Managed Inventory, Controlled the Paid Programming and Direct Response Accounts, Point person for Internet Sales, Received the New York Times ""Rules of the Road"" Award for Top Performer 2007.
    Retail Account Executive/Internet Advertising Manager 08/1998 to 10/2004 Company Name City , State
    • Developed new and serviced existing accounts with regards to newspaper design, Implemented marketing plans for individual clients, Worked closely with advertising agencies in relation to cleint needs, Created Internet Sales Department, Developed Internet advertising on newspaper websites.
    Senior Buyer 08/2015 to Current Company Name City , State Remote Senior Buyer--Searing for new and exciting products and reaching out to designers and manufacturers to establish partnerships.  Pitching brand vendors to work with Touch of Modern and establish new relationships.  Managing dozens of accounts while simultaneously continuing to build new ones.  Planning sales events and selecting the final products for sales events.  Neotiating pricing and terms.
    Remote Senior Buyer (Fayetteville, AR) 08/2015 to Current Company Name City , State Searching for new and exciting products and reaching out to designers and maufacturers to establish partnerships.  Pitching brand vendors to work with Touch of Modern and establish new relationships.  Managing dozens of accounts while simultaneously continuing to build new ones.  Planning sales and selecting the final products for slaes events.  negotiating pricing and terms.
    Remote Senior Buyer in Fayetteville, AR 08/2015 to Current Company Name City , State Searching for new and exciting products and reaching out to designers and manufacturers to establish partnerships.  Pitching brand vendors to work with Touch of Modern and establish new relationships.  Managing dozens of accounts while simultaneously continuing to build new ones.  Planning sales and selecting the final products for sales events.  Negotiating pricing and terms.
    Remote Senior Buyer in Fayetteville, AR 08/2015 to Current Company Name City , State Searching for New and exciting products and reaching out to designers and manufacturers to establish partnerships.  Pitching brand vendors to work with Touch of Modern and establish new relationships.  Managing dozens of accounts while simultaneously continuing to build new ones.  Planning sales andselecting the final products for sales events. Negotiating pricing and terms.
    Education
    MBA UNIVERSITY OF ARKANSAS City , State
    B.S : Business Administration/Marketing UNIVERSITY OF CENTRAL ARKANSAS City , State Business Administration/Marketing
    High School Diploma MANSFIELD HIGH SCHOOL City , State
    Skills
    Advertising, book, Excellent Communication, Computer Knowledge, contracts, Clients, documentation, Innovation, Inventory, Team Building, marketing plans, newspaper, Programming, proposals, research, sales skills, Selling, Sales, Sales Management, Strategic, phone, websites
    ",SALES 13264796," DIRECTOR OF ENGINEERING Experience Director of Engineering , 04/2018 to 05/2018 Company Name – City , State Calero is a leading provider of Communications Lifecycle Management (CLM) solutions designed to turn communication data into actionable insight by simplifying the management of voice, mobile, and other communications services and assets In control of two new product development teams and one legacy team working driving future growth Started the Atlanta Engineering office hiring 12 junior engineers and enabling them to be productive and working on roadmap items in less than 9 months Built new a new platform enabling the existing marquee software product to be multi-tenant and cloud-enabled Powering one-click upgrades / migrations, seamless movement across nodes, and unified performance monitoring 60% of all implementations are now deployed on this platform Created a new product segment for mobility including new mobile-first UI design, e-bonding, self-service responsive portal, unbilled usage tracking, and workflow-enabled device ordering Sr. Director Software Development , 04/2016 to 04/2018 Company Name – City , State CLA is an alternative consumer lending providing consumer loans and various financial products Lead three different development teams focused on different areas of business: consumer lending, merchants, and medical insurance Responsible for business analysts, quality assurance, database administration, product management, and software development Moved team to agile scum process: stories, cards, standups, timebox releases, developer estimation, unit testing, release automation Increased quality and decreased time between releases Implemented a new single ticketing system across the company Created a new application with responsive UI for mobile and tablets for healthcare VP of Engineering and Operations , 08/2013 to 04/2016 Company Name – City , State Www.pictureu.com PictureU is an innovator in the use of imaging and data capture technologies for experiential marketing and photo concessions Was responsible for all technology and operations in the organization Drove team in delivering innovative, quality applications and solutions that meet client requirements, industry standards, and company goals Built 4 new products from scratch including a 16-camera computer-controlled array and car detecting computer vision Product manager for new products gathering requirements, defining scope, schedule, wireframing, and story distillation Hired staff in-house moving all development in-house saving $30K in 4 months Key member in sales: instrumental in the largest deal in 5 years, 30% under plan, ending 18% over plan by year-end by allowing product customizations, 3 former customers returned Responsible for customer / technical support, training, shipping, receiving, inventory, QA, software development, and procurement Kept customer satisfaction ratings in the high 90 percent CTO , 02/2012 to 08/2013 Company Name – City , State Www.ticketalternative.com Ticket Alternative provides a wide range of ticketing and box office solutions TA also prints millions of tickets and sells millions of event wristbands for independent distribution throughout the U.S And the U.K Accountable for all technology: hosting, vendors, development team, architecture, and information technology Built new e-commerce platform on Ruby and Rails utilizing Spree Hired technology team from scratch Developed event ticketing & box office system in three months which increased online sales by 45% and total sales by 65% Designed multi-tenant DIY ticketing and deal platform Co-Founder and COO , 01/2011 to 02/2012 Company Name – City , State Www.triplingo.com Mobile and web software company that upgrades trips for business and leisure travelers by making it easy and fun to learn the local language and culture by providing customized content on your smartphone and the web Managed all operations, participated in all partnerships and sales, raised funding, controlled burn, and provided technical guidance Launched initial product in 90 days and generated revenue in 14 weeks from the founding Drove over 45,000 downloads in App Store from launch Built 14 mobile applications, starting on iOS migrated to Nook and Android, all in 9 months from founding Created an award-winning product that was featured on the Apple App Store an amazing 6 times VP of Engineering , 01/2009 to 12/2010 Company Name – City , State Www.deposco.com Offered on-demand software solutions that reduced cost and complexity while streamlining the company's supply chain and improving service levels, working in diverse industries like banking, Internet retailing, and hospitality Administered all technology development, hosting, and implementations for existing and new customers Improved product quality, increasing uptime to ""three nines"" and reducing support calls to 10% of the previous volume Launched version 2; major features: architectural improvements, rock-solid stability, and improving scalability to support the rapid 300% growth Migrated development and QA from primarily outsourced team to a total onshore team reducing total costs by boosting productivity VP Solutions Sales , 09/2006 to 12/2008 Company Name – City , State SVG is the leader in Service Lifecycle Management products and solutions Initially, directed technical pre-sales leading 10 consultants in presenting, demos, and marketing to Fortune 1000 customers Leading product marketing, accountable for worldwide marketing across all products defining strategy in sales, pricing, market, and messaging Key contributor in sourcing and closing the largest deal in the history of the company Created a complete business plan for moving core product to a SaaS offering Supported marketing and sales worldwide in both EMEA and APAC as well as managing analyst relationships Designed new comp plans and quotas for pre-sales and account executives CTO Commerce Science Apr 2004 - Sep 2006 Www.commercescience.com SaaS e-commerce provider focused on multi-store many-to-many retail providers Focused on product development along with product and program management for the company, creating plans and strategies to achieve new products and objectives Directed selections and negotiated contracts for tools, utilities, and OEM products for vendor/reseller management, web services, inventory, and order management Led product management focused on customization specifications, new product requirements, and market planning Supervised a hybrid team of onshore and offshore development Independent Consultant , 01/2003 to 04/2004 Company Name – City , State Provided high-level technical consulting on multiple long-term projects Performed web services design and data migration for a major credit card company by utilizing .Net technology for their hospitality customers Selected by the Distributed Computing Industry Association to perform Data Rights Management, encryption, and security evaluations Designed a technology DRM media wrapper to trigger B2C e-commerce cart and order Created and sold technology aggregating in real-time 15 popular job service boards CTO & Founder , 10/1999 to 11/2002 Company Name – City , State Www.mediaocean.com Created the first electronic television and radio sales management system with full integration to multiple systems and all stakeholders Developed objectives, policies, budgets, and operating plans for the development, quality, production operations, and IT departments and directed their interpretation, implementation, and achievement Grew the organization from 2 to 94 in two years, raised $14.7MM of venture capital, PriceWaterhouseCoopers' Georgia's Top 25 Venture Capital Deals of 1999 and 2001 The MO system completed the first fully electronic end-to-end transaction in the industry Negotiated $30MM merger of Donovan Data Systems' independent rep business Work History Director of Engineering , 04/2018 to 05/2018 Company Name Www.calero.com Calero is a leading provider of Communications Lifecycle Management (CLM) solutions designed to turn communication data into actionable insight by simplifying the management of voice, mobile, and other communications services and assets. In control of two new product development teams and one legacy team working driving future growth. Started the Atlanta Engineering office hiring 12 junior engineers and enabling them to be productive and working on roadmap items in less than 9 months. Built new a new platform enabling the existing marquee software product to be multi-tenant and cloud-enabled. Powering one-click upgrades / migrations, seamless movement across nodes, and unified performance monitoring. 60% of all implementations are now deployed on this platform. Created a new product segment for mobility including new mobile-first UI design, e-bonding, self-service responsive portal, unbilled usage tracking, and workflow-enabled device ordering. Sr. Director , 04/2016 to 04/2018 Company Name Www.clacorp.com CLA is an alternative consumer lending providing consumer loans and various financial products. Lead three different development teams focused on different areas of business: consumer lending, merchants, and medical insurance. Responsible for business analysts, quality assurance, database administration, product management, and software development. Moved team to agile scum process: stories, cards, standups, timebox releases, developer estimation, unit testing, release automation. Increased quality and decreased time between releases. Implemented a new single ticketing system across the company. Created a new application with responsive UI for mobile and tablets for healthcare. VP of Engineering and Operations , 08/2013 to 04/2016 Www.pictureu.com PictureU is an innovator in the use of imaging and data capture technologies for experiential marketing and photo concessions. Was responsible for all technology and operations in the organization. Drove team in delivering innovative, quality applications and solutions that meet client requirements, industry standards, and company goals. Built 4 new products from scratch including a 16-camera computer-controlled array and car detecting computer vision. Product manager for new products gathering requirements, defining scope, schedule, wireframing, and story distillation. Hired staff in-house moving all development in-house saving $30K in 4 months. Key member in sales: instrumental in the largest deal in 5 years, 30% under plan, ending 18% over plan by year-end by allowing product customizations, 3 former customers returned. Responsible for customer / technical support, training, shipping, receiving, inventory, QA, software development, and procurement. Kept customer satisfaction ratings in the high 90 percent. 02/2012 to 08/2013 Company Name Www.ticketalternative.com Ticket Alternative provides a wide range of ticketing and box office solutions. TA also prints millions of tickets and sells millions of event wristbands for independent distribution throughout the U.S. And the U.K. Accountable for all technology: hosting, vendors, development team, architecture, and information technology. Built new e-commerce platform on Ruby and Rails utilizing Spree. Hired technology team from scratch. Developed event ticketing & box office system in three months which increased online sales by 45% and total sales by 65%. Designed multi-tenant DIY ticketing and deal platform. Co-Founder , 01/2011 to 02/2012 Www.triplingo.com Mobile and web software company that upgrades trips for business and leisure travelers by making it easy and fun to learn the local language and culture by providing customized content on your smartphone and the web. Managed all operations, participated in all partnerships and sales, raised funding, controlled burn, and provided technical guidance. Launched initial product in 90 days and generated revenue in 14 weeks from the founding. Drove over 45,000 downloads in App Store from launch. Built 14 mobile applications, starting on iOS migrated to Nook and Android, all in 9 months from founding. Created an award-winning product that was featured on the Apple App Store an amazing 6 times. VP of Engineering , 01/2009 to 12/2010 Www.deposco.com Offered on-demand software solutions that reduced cost and complexity while streamlining the company's supply chain and improving service levels, working in diverse industries like banking, Internet retailing, and hospitality. Administered all technology development, hosting, and implementations for existing and new customers. Improved product quality, increasing uptime to ""three nines"" and reducing support calls to 10% of the previous volume. Launched version 2; major features: architectural improvements, rock-solid stability, and improving scalability to support the rapid 300% growth. Migrated development and QA from primarily outsourced team to a total onshore team reducing total costs by boosting productivity. 09/2006 to 12/2008 Www.servigistics.com SVG is the leader in Service Lifecycle Management products and solutions. Initially, directed technical pre-sales leading 10 consultants in presenting, demos, and marketing to Fortune 1000 customers. Leading product marketing, accountable for worldwide marketing across all products defining strategy in sales, pricing, market, and messaging. Key contributor in sourcing and closing the largest deal in the history of the company. Created a complete business plan for moving core product to a SaaS offering. Supported marketing and sales worldwide in both EMEA and APAC as well as managing analyst relationships. Designed new comp plans and quotas for pre-sales and account executives CTO. Commerce Science. Apr 2004 - Sep 2006. Www.commercescience.com SaaS e-commerce provider focused on multi-store many-to-many retail providers. Focused on product development along with product and program management for the company, creating plans and strategies to achieve new products and objectives. Directed selections and negotiated contracts for tools, utilities, and OEM products for vendor/reseller management, web services, inventory, and order management. Led product management focused on customization specifications, new product requirements, and market planning. Supervised a hybrid team of onshore and offshore development. Independent Consultant , 01/2003 to 04/2004 Provided high-level technical consulting on multiple long-term projects. Performed web services design and data migration for a major credit card company by utilizing .Net technology for their hospitality customers. Selected by the Distributed Computing Industry Association to perform Data Rights Management, encryption, and security evaluations. Designed a technology DRM media wrapper to trigger B2C e-commerce cart and order. Created and sold technology aggregating in real-time 15 popular job service boards. 10/1999 to 11/2002 Company Name Www.mediaocean.com Created the first electronic television and radio sales management system with full integration to multiple systems and all stakeholders. Developed objectives, policies, budgets, and operating plans for the development, quality, production operations, and IT departments and directed their interpretation, implementation, and achievement. Grew the organization from 2 to 94 in two years, raised $14.7MM of venture capital, PriceWaterhouseCoopers' Georgia's Top 25 Venture Capital Deals of 1999 and 2001. The MO system completed the first fully electronic end-to-end transaction in the industry. Negotiated $30MM merger of Donovan Data Systems' independent rep business. Engineering Manager , 01/1999 Company Name Consultant , 01/1998 Company Name Product Manager , 01/1997 Company Name Systems Engineer , 01/1996 Company Name Technical Team Lead , 01/1995 Company Name Manager , 01/1992 Company Name Systems Operator , 01/1990 Company Name Accomplishments HONORS Chairman's Club. Xcellenet. 1997 ATDC Graduate. MediaOcean. 2002 Winner MSMOT Business Plan Competition. Georgia Tech. 2006 Winner Startup Weekend. TripLingo. 2012 Winner Startup Riot. TripLingo. 2012 STUDIES Coursera / John's Hopkins Data Science Data Scientist's Toolbox. March 2015. Distinction R Programming. May 2015. Distinction Getting and Cleaning Data. May 2015. Distinction Exploratory Data Analysis. August 2015. Distinction. Education Master of Science : Management of Technology , 2006 Georgia Institute of Technology - City Bachelor of Science : Computer Science , 1992 Rutgers University - City Summary Recognized innovator who drives change by engineering new processes and technologies, resulting in streamlined operations and company growth Demonstrated expertise in all aspects of product management and software development, from conception through implementation Skilled leader supervising in-house and offshore teams as small as 3 and as large as 78 Strong background in implementing solutions that meet the needs of rapidly expanding operations Excellent communication, presentation, public speaking, and motivational skills Broad experience in marketing, operations, finance, quality, IT, and sourcing Proficiency in entrepreneurial, business unit, and large corporate environments SKILLS Infrastructure Design Strategic Planning Vendor Selection/RFPs Product/Project Mgt Agile Teams Design & Architecture Change Management Presentations Mergers & Acquisitions Process Improvement Budgets and P&L International Experience Highlights Agile, Presenting Pricing Procurement Product development Budgets Product management Product marketing Program management Quality assurance Sales E-commerce Strategy Supply chain Venture capital Project Scheduling Team Structure Management Client relationship management Project Planning Oversight Skills Net, photo, agile, analyst, Apple, automation, banking, budgets, business plan, closing, com, consulting, content, contracts, credit, encryption, client, customer satisfaction, data migration, database administration, driving, e-commerce, features, financial, hiring, imaging, information technology, insurance, interpretation, inventory, managing, market planning, marketing, market, marketing and sales, messaging, office, new product development, developer, order management, camera, policies, presenting, pricing, procurement, product development, Product manager, product management, product marketing, program management, quality, quality assurance, QA, radio, real-time, receiving, retail, sales, sales management, shipping, software development, stories, strategy, supply chain, technical support, television, upgrades, UI design, utilities, venture capital, vision, workflow, year-end ","
    DIRECTOR OF ENGINEERING
    Experience
    Director of Engineering , 04/2018 to 05/2018
    Company Name – City , State
    • Calero is a leading provider of Communications Lifecycle Management (CLM) solutions designed to turn communication data into actionable insight by simplifying the management of voice, mobile, and other communications services and assets
    • In control of two new product development teams and one legacy team working driving future growth
    • Started the Atlanta Engineering office hiring 12 junior engineers and enabling them to be productive and working on roadmap items in less than 9 months
    • Built new a new platform enabling the existing marquee software product to be multi-tenant and cloud-enabled
    • Powering one-click upgrades / migrations, seamless movement across nodes, and unified performance monitoring
    • 60% of all implementations are now deployed on this platform
    • Created a new product segment for mobility including new mobile-first UI design, e-bonding, self-service responsive portal, unbilled usage tracking, and workflow-enabled device ordering
    Sr. Director Software Development , 04/2016 to 04/2018
    Company Name – City , State
    • CLA is an alternative consumer lending providing consumer loans and various financial products
    • Lead three different development teams focused on different areas of business: consumer lending, merchants, and medical insurance
    • Responsible for business analysts, quality assurance, database administration, product management, and software development
    • Moved team to agile scum process: stories, cards, standups, timebox releases, developer estimation, unit testing, release automation
    • Increased quality and decreased time between releases
    • Implemented a new single ticketing system across the company
    • Created a new application with responsive UI for mobile and tablets for healthcare
    VP of Engineering and Operations , 08/2013 to 04/2016
    Company Name – City , State
    • Www.pictureu.com PictureU is an innovator in the use of imaging and data capture technologies for experiential marketing and photo concessions
    • Was responsible for all technology and operations in the organization
    • Drove team in delivering innovative, quality applications and solutions that meet client requirements, industry standards, and company goals
    • Built 4 new products from scratch including a 16-camera computer-controlled array and car detecting computer vision
    • Product manager for new products gathering requirements, defining scope, schedule, wireframing, and story distillation
    • Hired staff in-house moving all development in-house saving $30K in 4 months
    • Key member in sales: instrumental in the largest deal in 5 years, 30% under plan, ending 18% over plan by year-end by allowing product customizations, 3 former customers returned
    • Responsible for customer / technical support, training, shipping, receiving, inventory, QA, software development, and procurement
    • Kept customer satisfaction ratings in the high 90 percent
    CTO , 02/2012 to 08/2013
    Company Name – City , State
    • Www.ticketalternative.com Ticket Alternative provides a wide range of ticketing and box office solutions
    • TA also prints millions of tickets and sells millions of event wristbands for independent distribution throughout the U.S
    • And the U.K
    • Accountable for all technology: hosting, vendors, development team, architecture, and information technology
    • Built new e-commerce platform on Ruby and Rails utilizing Spree
    • Hired technology team from scratch
    • Developed event ticketing & box office system in three months which increased online sales by 45% and total sales by 65%
    • Designed multi-tenant DIY ticketing and deal platform
    Co-Founder and COO , 01/2011 to 02/2012
    Company Name – City , State
    • Www.triplingo.com Mobile and web software company that upgrades trips for business and leisure travelers by making it easy and fun to learn the local language and culture by providing customized content on your smartphone and the web
    • Managed all operations, participated in all partnerships and sales, raised funding, controlled burn, and provided technical guidance
    • Launched initial product in 90 days and generated revenue in 14 weeks from the founding
    • Drove over 45,000 downloads in App Store from launch
    • Built 14 mobile applications, starting on iOS migrated to Nook and Android, all in 9 months from founding
    • Created an award-winning product that was featured on the Apple App Store an amazing 6 times
    VP of Engineering , 01/2009 to 12/2010
    Company Name – City , State
    • Www.deposco.com Offered on-demand software solutions that reduced cost and complexity while streamlining the company's supply chain and improving service levels, working in diverse industries like banking, Internet retailing, and hospitality
    • Administered all technology development, hosting, and implementations for existing and new customers
    • Improved product quality, increasing uptime to ""three nines"" and reducing support calls to 10% of the previous volume
    • Launched version 2; major features: architectural improvements, rock-solid stability, and improving scalability to support the rapid 300% growth
    • Migrated development and QA from primarily outsourced team to a total onshore team reducing total costs by boosting productivity
    VP Solutions Sales , 09/2006 to 12/2008
    Company Name – City , State
    • SVG is the leader in Service Lifecycle Management products and solutions
    • Initially, directed technical pre-sales leading 10 consultants in presenting, demos, and marketing to Fortune 1000 customers
    • Leading product marketing, accountable for worldwide marketing across all products defining strategy in sales, pricing, market, and messaging
    • Key contributor in sourcing and closing the largest deal in the history of the company
    • Created a complete business plan for moving core product to a SaaS offering
    • Supported marketing and sales worldwide in both EMEA and APAC as well as managing analyst relationships
    • Designed new comp plans and quotas for pre-sales and account executives CTO
    • Commerce Science
    • Apr 2004 - Sep 2006
    • Www.commercescience.com SaaS e-commerce provider focused on multi-store many-to-many retail providers
    • Focused on product development along with product and program management for the company, creating plans and strategies to achieve new products and objectives
    • Directed selections and negotiated contracts for tools, utilities, and OEM products for vendor/reseller management, web services, inventory, and order management
    • Led product management focused on customization specifications, new product requirements, and market planning
    • Supervised a hybrid team of onshore and offshore development
    Independent Consultant , 01/2003 to 04/2004
    Company Name – City , State
    • Provided high-level technical consulting on multiple long-term projects
    • Performed web services design and data migration for a major credit card company by utilizing .Net technology for their hospitality customers
    • Selected by the Distributed Computing Industry Association to perform Data Rights Management, encryption, and security evaluations
    • Designed a technology DRM media wrapper to trigger B2C e-commerce cart and order
    • Created and sold technology aggregating in real-time 15 popular job service boards
    CTO & Founder , 10/1999 to 11/2002
    Company Name – City , State
    • Www.mediaocean.com Created the first electronic television and radio sales management system with full integration to multiple systems and all stakeholders
    • Developed objectives, policies, budgets, and operating plans for the development, quality, production operations, and IT departments and directed their interpretation, implementation, and achievement
    • Grew the organization from 2 to 94 in two years, raised $14.7MM of venture capital, PriceWaterhouseCoopers' Georgia's Top 25 Venture Capital Deals of 1999 and 2001
    • The MO system completed the first fully electronic end-to-end transaction in the industry
    • Negotiated $30MM merger of Donovan Data Systems' independent rep business
    Work History
    Director of Engineering , 04/2018 to 05/2018
    Company Name
    • Www.calero.com Calero is a leading provider of Communications Lifecycle Management (CLM) solutions designed to turn communication data into actionable insight by simplifying the management of voice, mobile, and other communications services and assets.
    • In control of two new product development teams and one legacy team working driving future growth.
    • Started the Atlanta Engineering office hiring 12 junior engineers and enabling them to be productive and working on roadmap items in less than 9 months.
    • Built new a new platform enabling the existing marquee software product to be multi-tenant and cloud-enabled.
    • Powering one-click upgrades / migrations, seamless movement across nodes, and unified performance monitoring.
    • 60% of all implementations are now deployed on this platform.
    • Created a new product segment for mobility including new mobile-first UI design, e-bonding, self-service responsive portal, unbilled usage tracking, and workflow-enabled device ordering.
    Sr. Director , 04/2016 to 04/2018
    Company Name
    • Www.clacorp.com CLA is an alternative consumer lending providing consumer loans and various financial products.
    • Lead three different development teams focused on different areas of business: consumer lending, merchants, and medical insurance.
    • Responsible for business analysts, quality assurance, database administration, product management, and software development.
    • Moved team to agile scum process: stories, cards, standups, timebox releases, developer estimation, unit testing, release automation.
    • Increased quality and decreased time between releases.
    • Implemented a new single ticketing system across the company.
    • Created a new application with responsive UI for mobile and tablets for healthcare.
    VP of Engineering and Operations , 08/2013 to 04/2016
    • Www.pictureu.com PictureU is an innovator in the use of imaging and data capture technologies for experiential marketing and photo concessions.
    • Was responsible for all technology and operations in the organization.
    • Drove team in delivering innovative, quality applications and solutions that meet client requirements, industry standards, and company goals.
    • Built 4 new products from scratch including a 16-camera computer-controlled array and car detecting computer vision.
    • Product manager for new products gathering requirements, defining scope, schedule, wireframing, and story distillation.
    • Hired staff in-house moving all development in-house saving $30K in 4 months.
    • Key member in sales: instrumental in the largest deal in 5 years, 30% under plan, ending 18% over plan by year-end by allowing product customizations, 3 former customers returned.
    • Responsible for customer / technical support, training, shipping, receiving, inventory, QA, software development, and procurement.
    • Kept customer satisfaction ratings in the high 90 percent.
    02/2012 to 08/2013
    Company Name
    • Www.ticketalternative.com Ticket Alternative provides a wide range of ticketing and box office solutions.
    • TA also prints millions of tickets and sells millions of event wristbands for independent distribution throughout the U.S.
    • And the U.K.
    • Accountable for all technology: hosting, vendors, development team, architecture, and information technology.
    • Built new e-commerce platform on Ruby and Rails utilizing Spree.
    • Hired technology team from scratch.
    • Developed event ticketing & box office system in three months which increased online sales by 45% and total sales by 65%.
    • Designed multi-tenant DIY ticketing and deal platform.
    Co-Founder , 01/2011 to 02/2012
    • Www.triplingo.com Mobile and web software company that upgrades trips for business and leisure travelers by making it easy and fun to learn the local language and culture by providing customized content on your smartphone and the web.
    • Managed all operations, participated in all partnerships and sales, raised funding, controlled burn, and provided technical guidance.
    • Launched initial product in 90 days and generated revenue in 14 weeks from the founding.
    • Drove over 45,000 downloads in App Store from launch.
    • Built 14 mobile applications, starting on iOS migrated to Nook and Android, all in 9 months from founding.
    • Created an award-winning product that was featured on the Apple App Store an amazing 6 times.
    VP of Engineering , 01/2009 to 12/2010
    • Www.deposco.com Offered on-demand software solutions that reduced cost and complexity while streamlining the company's supply chain and improving service levels, working in diverse industries like banking, Internet retailing, and hospitality.
    • Administered all technology development, hosting, and implementations for existing and new customers.
    • Improved product quality, increasing uptime to ""three nines"" and reducing support calls to 10% of the previous volume.
    • Launched version 2; major features: architectural improvements, rock-solid stability, and improving scalability to support the rapid 300% growth.
    • Migrated development and QA from primarily outsourced team to a total onshore team reducing total costs by boosting productivity.
    09/2006 to 12/2008
    • Www.servigistics.com SVG is the leader in Service Lifecycle Management products and solutions.
    • Initially, directed technical pre-sales leading 10 consultants in presenting, demos, and marketing to Fortune 1000 customers.
    • Leading product marketing, accountable for worldwide marketing across all products defining strategy in sales, pricing, market, and messaging.
    • Key contributor in sourcing and closing the largest deal in the history of the company.
    • Created a complete business plan for moving core product to a SaaS offering.
    • Supported marketing and sales worldwide in both EMEA and APAC as well as managing analyst relationships.
    • Designed new comp plans and quotas for pre-sales and account executives CTO.
    • Commerce Science.
    • Apr 2004 - Sep 2006.
    • Www.commercescience.com SaaS e-commerce provider focused on multi-store many-to-many retail providers.
    • Focused on product development along with product and program management for the company, creating plans and strategies to achieve new products and objectives.
    • Directed selections and negotiated contracts for tools, utilities, and OEM products for vendor/reseller management, web services, inventory, and order management.
    • Led product management focused on customization specifications, new product requirements, and market planning.
    • Supervised a hybrid team of onshore and offshore development.
    Independent Consultant , 01/2003 to 04/2004
    • Provided high-level technical consulting on multiple long-term projects.
    • Performed web services design and data migration for a major credit card company by utilizing .Net technology for their hospitality customers.
    • Selected by the Distributed Computing Industry Association to perform Data Rights Management, encryption, and security evaluations.
    • Designed a technology DRM media wrapper to trigger B2C e-commerce cart and order.
    • Created and sold technology aggregating in real-time 15 popular job service boards.
    10/1999 to 11/2002
    Company Name
    • Www.mediaocean.com Created the first electronic television and radio sales management system with full integration to multiple systems and all stakeholders.
    • Developed objectives, policies, budgets, and operating plans for the development, quality, production operations, and IT departments and directed their interpretation, implementation, and achievement.
    • Grew the organization from 2 to 94 in two years, raised $14.7MM of venture capital, PriceWaterhouseCoopers' Georgia's Top 25 Venture Capital Deals of 1999 and 2001.
    • The MO system completed the first fully electronic end-to-end transaction in the industry.
    • Negotiated $30MM merger of Donovan Data Systems' independent rep business.
    Engineering Manager , 01/1999
    Company Name
    Consultant , 01/1998
    Company Name
    Product Manager , 01/1997
    Company Name
    Systems Engineer , 01/1996
    Company Name
    Technical Team Lead , 01/1995
    Company Name
    Manager , 01/1992
    Company Name
    Systems Operator , 01/1990
    Company Name
    Accomplishments
    • HONORS Chairman's Club.
    • Xcellenet.
    • 1997 ATDC Graduate.
    • MediaOcean.
    • 2002 Winner MSMOT Business Plan Competition.
    • Georgia Tech.
    • 2006 Winner Startup Weekend.
    • TripLingo.
    • 2012 Winner Startup Riot.
    • TripLingo.
    • 2012 STUDIES Coursera / John's Hopkins Data Science Data Scientist's Toolbox.
    • March 2015.
    • Distinction R Programming.
    • May 2015.
    • Distinction Getting and Cleaning Data.
    • May 2015.
    • Distinction Exploratory Data Analysis.
    • August 2015.
    • Distinction.
    Education
    Master of Science : Management of Technology , 2006
    Georgia Institute of Technology - City
    Bachelor of Science : Computer Science , 1992
    Rutgers University - City
    Summary

    Recognized innovator who drives change by engineering new processes and technologies, resulting in streamlined operations and company growth Demonstrated expertise in all aspects of product management and software development, from conception through implementation Skilled leader supervising in-house and offshore teams as small as 3 and as large as 78 Strong background in implementing solutions that meet the needs of rapidly expanding operations Excellent communication, presentation, public speaking, and motivational skills Broad experience in marketing, operations, finance, quality, IT, and sourcing Proficiency in entrepreneurial, business unit, and large corporate environments SKILLS Infrastructure Design Strategic Planning Vendor Selection/RFPs Product/Project Mgt Agile Teams Design & Architecture Change Management Presentations Mergers & Acquisitions Process Improvement Budgets and P&L International Experience

    Highlights
    • Agile,
    • Presenting
    • Pricing
    • Procurement
    • Product development
    • Budgets
    • Product management
    • Product marketing
    • Program management
    • Quality assurance
    • Sales
    • E-commerce
    • Strategy
    • Supply chain
    • Venture capital
    • Project Scheduling
    • Team Structure Management
    • Client relationship management
    • Project Planning Oversight
    Skills
  • Net, photo, agile, analyst, Apple, automation, banking, budgets, business plan, closing, com, consulting, content, contracts, credit, encryption, client, customer satisfaction, data migration, database administration, driving, e-commerce, features, financial, hiring, imaging, information technology, insurance, interpretation, inventory, managing, market planning, marketing, market, marketing and sales, messaging, office, new product development, developer, order management, camera, policies, presenting, pricing, procurement, product development, Product manager, product management, product marketing, program management, quality, quality assurance, QA, radio, real-time, receiving, retail, sales, sales management, shipping, software development, stories, strategy, supply chain, technical support, television, upgrades, UI design, utilities, venture capital, vision, workflow, year-end
    • ",ENGINEERING 10228751," BUSINESS DEVELOPMENT MANAGER/STAFFING MANAGER Professional Summary Innovative Manager seeks position offering opportunities for new professional and personal challenges. Self-starter with a positive, can-do attitude who is driven to learn, improve and succeed. Over 10 years of proactive and indirect diverse recruiting and staffing experience. Education and Training 2003 Bachelor of Science : Health Science option in Health Management and Marketing California State University of Hayward － City , State , United States Skill Highlights Staffing management ability Proven patience and self-discipline Relationship and team building Staff training and development Critical thinking proficiency Compensation/benefits administration Skilled negotiator Account management Excellent written and verbal communicator Enthusiastic team player Problem solving Billing Attention to detail Recruiting and selection techniques Proficient communicator Contract review Cold calling Hiring recommendations Interviewing Strategic planning Multi-tasking ability Skills  Proficient with Microsoft Word, Excel, PowerPoint, Access and Outlook Express.  Optimizer, WFX, Stafferlink, Healthtrust, and Bullhorn. Maintaining active databases of various hospital proprietary software technology systems. Professional Experience 08/2006 to Current Business Development Manager/Staffing Manager Company Name － City , State Manage full cycle staffing, recruiting, and maintain a database of clients and applicants that is aligned to the business opportunity in the market for recruitment, staffing, and placement . Responsible for job postings, hiring, interviewing, and training new employees.  Generate new accounts by implementing effective networking and content marketing strategies. Manage budget forecasting, goal setting and performance reporting for all accounts. Negotiate rates to cut costs and benefit corporate partnerships .  Demonstrate knowledge of HIPAA Privacy and Security Regulations. Conduct reference and background checks on all job applicants. Developed creative recruiting strategies that met anticipated staffing needs. Communicate the duties, compensation, benefits and working conditions to all potential candidates. Contact all job applicants to inform them of their application status. Work with Director of Nursing and Human Resource Directors to ensure all healthcare organization is able to support business growth. Coach and counsel employees regarding attendance & performance; mediate employee disputes and complaints.  Respond Onboard new employees in the time reporting and payroll systems . Manage payroll and time and attendance systems. 05/2003 to 08/2008 Staffing Coordinator Company Name － City , State Created and maintained all absentee calendars, agency nurse schedules and staff meeting minutes. Maintained all confidential personnel files, licensing and CPR compliance records. Develop computerized schedules for assigned nursing units based on established staffing patterns, policies, approved employee preferences, and managers' requests. Revises and adjusts unit schedules as needed in consultation with nurse managers. Proactively adjusts and allocates core, registry, and float nursing personnel to provide adequate coverage to clinics and inpatient areas to strategically meet real-time staffing requirements in the most cost-effective manner 05/2003 to 08/2008 Staffing Manager Company Name － City , State Manage full cycle staffing, recruiting, and maintain a database of clients and applicants that is aligned to the business opportunity in the market for recruitment, staffing, and placement . Responsible for job postings, hiring, interviewing, and training new employees. Generate new accounts by implementing effective networking and content marketing strategies.Manage budget forecasting, goal setting and performance reporting for all accounts. Negotiate rates to cut costs and benefit corporate partnerships. Demonstrate knowledge of HIPAA Privacy and Security Regulations. Conduct reference and background checks on all job applicants. Developed creative recruiting strategies that met anticipated staffing needs. Communicate the duties, compensation, benefits and working conditions to all potential candidates. Contact all job applicants to inform them of their application status. Work with Director of Nursing and Human Resource Directors to ensure all healthcare organization is able to support business growth. Coach and counsel employees regarding attendance & performance; mediate employee disputes and complaints. Respond Onboard new employees in the time reporting and payroll systems . Manage payroll and time and attendance systems. ","
    BUSINESS DEVELOPMENT MANAGER/STAFFING MANAGER
    Professional Summary
    Innovative Manager seeks position offering opportunities for new professional and personal challenges. Self-starter with a positive, can-do attitude who is driven to learn, improve and succeed. Over 10 years of proactive and indirect diverse recruiting and staffing experience.
    Education and Training
    2003
    Bachelor of Science : Health Science option in Health Management and Marketing California State University of Hayward － City , State , United States
    Skill Highlights
    • Staffing management ability
    • Proven patience and self-discipline
    • Relationship and team building
    • Staff training and development
    • Critical thinking proficiency
    • Compensation/benefits administration
    • Skilled negotiator
    • Account management
    • Excellent written and verbal communicator
    • Enthusiastic team player
    • Problem solving
    • Billing
    • Attention to detail
    • Recruiting and selection techniques
    • Proficient communicator
    • Contract review
    • Cold calling
    • Hiring recommendations
    • Interviewing
    • Strategic planning
    • Multi-tasking ability
    Skills
     Proficient with Microsoft Word, Excel, PowerPoint, Access and Outlook Express.  Optimizer, WFX, Stafferlink, Healthtrust, and Bullhorn. Maintaining active databases of various hospital proprietary software technology systems.
    Professional Experience
    08/2006 to Current
    Business Development Manager/Staffing Manager Company Name － City , State Manage full cycle staffing, recruiting, and maintain a database of clients and applicants that is aligned to the business opportunity in the market for recruitment, staffing, and placement . Responsible for job postings, hiring, interviewing, and training new employees.  Generate new accounts by implementing effective networking and content marketing strategies. Manage budget forecasting, goal setting and performance reporting for all accounts. Negotiate rates to cut costs and benefit corporate partnerships .  Demonstrate knowledge of HIPAA Privacy and Security Regulations. Conduct reference and background checks on all job applicants. Developed creative recruiting strategies that met anticipated staffing needs. Communicate the duties, compensation, benefits and working conditions to all potential candidates. Contact all job applicants to inform them of their application status. Work with Director of Nursing and Human Resource Directors to ensure all healthcare organization is able to support business growth. Coach and counsel employees regarding attendance & performance; mediate employee disputes and complaints.  Respond Onboard new employees in the time reporting and payroll systems . Manage payroll and time and attendance systems.
    05/2003 to 08/2008
    Staffing Coordinator Company Name － City , State Created and maintained all absentee calendars, agency nurse schedules and staff meeting minutes. Maintained all confidential personnel files, licensing and CPR compliance records. Develop computerized schedules for assigned nursing units based on established staffing patterns, policies, approved employee preferences, and managers' requests. Revises and adjusts unit schedules as needed in consultation with nurse managers. Proactively adjusts and allocates core, registry, and float nursing personnel to provide adequate coverage to clinics and inpatient areas to strategically meet real-time staffing requirements in the most cost-effective manner
    05/2003 to 08/2008
    Staffing Manager Company Name － City , State Manage full cycle staffing, recruiting, and maintain a database of clients and applicants that is aligned to the business opportunity in the market for recruitment, staffing, and placement . Responsible for job postings, hiring, interviewing, and training new employees. Generate new accounts by implementing effective networking and content marketing strategies.Manage budget forecasting, goal setting and performance reporting for all accounts. Negotiate rates to cut costs and benefit corporate partnerships. Demonstrate knowledge of HIPAA Privacy and Security Regulations. Conduct reference and background checks on all job applicants. Developed creative recruiting strategies that met anticipated staffing needs. Communicate the duties, compensation, benefits and working conditions to all potential candidates. Contact all job applicants to inform them of their application status. Work with Director of Nursing and Human Resource Directors to ensure all healthcare organization is able to support business growth. Coach and counsel employees regarding attendance & performance; mediate employee disputes and complaints. Respond Onboard new employees in the time reporting and payroll systems . Manage payroll and time and attendance systems.
    ",BUSINESS-DEVELOPMENT 16391949," CASHIER Professional Profile Responsible Cashier experienced at managing front of store needs in busy environments. Friendly and energetic with strong communication and organizational abilities. Seeking role of increased responsibility where strengths in service and sales will be valuable.Results-oriented Cashier motivated to exceed expectations and deliver exceptional service to meet all customer needs. Resourceful professional with history of increasing business revenue and decreasing shrinkage while exceeding sales and productivity objectives. Qualifications Customer service mindset Sales proficiency Receive return merchandise Excellent verbal communication Enthusiasm Cheerfulness Efficiency Professional appearance Mathematical strengths Strong organizational skills Active listening skills Seasoned in conflict resolution Energetic work attitude Inventory control familiarity Fashion knowledge Opening/closing procedures Experience Company Name City , State Cashier 08/2011 to 12/2014 Receive payment by cash or credit cards. Issue receipts, refunds, credits, or change due to customers. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Cleaned and straightened work area. Assessed customer needs and responded to questions. Issued receipts for purchases and gifts. Worked with customer service to resolve issues. Rotated stock to maintain freshness. Operated cash register with proficiency. Worked overtime shifts during busy periods. Company Name City , State Cashier 02/2014 to 04/2014 Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Greet customers entering establishments. Receive payment by cash, credit cards. Operated cash register with proficiency. Worked with customer service to resolve issues. Organized register supplies. Company Name City , State Front Desk 04/2014 to 06/2014 Responsible for performing manicurist and pedicurist duties. Provided customer service support to assist customers with their individual needs. Worked with customer service to resolve issues. Issued receipts for purchases and gifts. Cleaned and straightened work area. Company Name City , State Apparel 12/2014 to 07/2015 Described merchandise and explain operation of merchandise to customers. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Placed special orders and called other stores to find desired items. Recommended merchandise based on customer needs. Operated a cash register to process cash, check and credit card transactions. Guided customers in choosing items that reflected personal style and shape. Administered all point of sale opening and closing procedures. Explained information about the quality, value and style of products to Influence customer buying decisions. Replenished floor stock and processed shipments to ensure product availability for customers. Company Name City , State Grocery 07/2015 to 11/2015 Executed cash transactions quickly and accurately. Greeted all customers. Handled products and equipment in accordance with safety and sanitation guidelines. Directed and managed all functions of the dairy, frozen, produce and bakery departments. Conducted price checks for cashiers and service clerks. Built attractive holiday and seasonal displays for merchandising program. Checked out customers and bagged items quickly. Organized and positioned product cases in produce warehouse and walk-in cooler. Sliced, served and packaged specialty meats, salads and cheeses. Broke down heavy pallet loads of cases, boxes and bags. Arranged and stocked department displays. Emphasized fast, friendly customer service. Gave every customer immediate and undivided attention. Company Name City , State Cashier 11/2015 to Current Assessed customer needs and responded to questions. Cleaned and straightened work area. Issued receipts for purchases and gifts. Bagged merchandise by following standard procedures. Organized register supplies. Worked with customer service to resolve issues. Unboxed new merchandise. Worked overtime shifts during busy periods. Designed displays to make the store experience interactive and engaging. Displayed the appropriate signage for products and sales promotions. Arranged items in favorable positions and areas of the store for optimal sales. Education High School Diploma 2015 Northeast High School , City , State , USA Student government representative Top 40% of class Held Class officer all four years Captain of varsity soccer and volleyball National Honor Society Student Government chair member Key club representative Associate of Arts : Guidance 2018 Broward College , City , State , USA Skills Cash handling Professional and friendly Careful and active listener Strong public speaker Multi-tasking Well-Organized ","
    CASHIER
    Professional Profile

    Responsible Cashier experienced at managing front of store needs in busy environments. Friendly and energetic with strong communication and organizational abilities. Seeking role of increased responsibility where strengths in service and sales will be valuable.Results-oriented Cashier motivated to exceed expectations and deliver exceptional service to meet all customer needs. Resourceful professional with history of increasing business revenue and decreasing shrinkage while exceeding sales and productivity objectives.

    Qualifications
    • Customer service mindset
    • Sales proficiency
    • Receive return merchandise
    • Excellent verbal communication
    • Enthusiasm
    • Cheerfulness
    • Efficiency
    • Professional appearance
    • Mathematical strengths
    • Strong organizational skills
    • Active listening skills
    • Seasoned in conflict resolution
    • Energetic work attitude
    • Inventory control familiarity
    • Fashion knowledge
    • Opening/closing procedures
    Experience
    Company Name City , State Cashier 08/2011 to 12/2014
    • Receive payment by cash or credit cards.
    • Issue receipts, refunds, credits, or change due to customers.
    • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
    • Cleaned and straightened work area.
    • Assessed customer needs and responded to questions.
    • Issued receipts for purchases and gifts.
    • Worked with customer service to resolve issues.
    • Rotated stock to maintain freshness.
    • Operated cash register with proficiency.
    • Worked overtime shifts during busy periods.
    Company Name City , State Cashier 02/2014 to 04/2014
    • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
    • Greet customers entering establishments.
    • Receive payment by cash, credit cards.
    • Operated cash register with proficiency.
    • Worked with customer service to resolve issues.
    • Organized register supplies.
    Company Name City , State Front Desk 04/2014 to 06/2014
    • Responsible for performing manicurist and pedicurist duties.
    • Provided customer service support to assist customers with their individual needs.
    • Worked with customer service to resolve issues.
    • Issued receipts for purchases and gifts.
    • Cleaned and straightened work area.
    Company Name City , State Apparel 12/2014 to 07/2015
    • Described merchandise and explain operation of merchandise to customers.
    • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
    • Placed special orders and called other stores to find desired items.
    • Recommended merchandise based on customer needs.
    • Operated a cash register to process cash, check and credit card transactions.
    • Guided customers in choosing items that reflected personal style and shape.
    • Administered all point of sale opening and closing procedures.
    • Explained information about the quality, value and style of products to Influence customer buying decisions.
    • Replenished floor stock and processed shipments to ensure product availability for customers.
    Company Name City , State Grocery 07/2015 to 11/2015
    • Executed cash transactions quickly and accurately.
    • Greeted all customers.
    • Handled products and equipment in accordance with safety and sanitation guidelines.
    • Directed and managed all functions of the dairy, frozen, produce and bakery departments.
    • Conducted price checks for cashiers and service clerks.
    • Built attractive holiday and seasonal displays for merchandising program.
    • Checked out customers and bagged items quickly.
    • Organized and positioned product cases in produce warehouse and walk-in cooler.
    • Sliced, served and packaged specialty meats, salads and cheeses.
    • Broke down heavy pallet loads of cases, boxes and bags.
    • Arranged and stocked department displays.
    • Emphasized fast, friendly customer service.
    • Gave every customer immediate and undivided attention.
    Company Name City , State Cashier 11/2015 to Current
    • Assessed customer needs and responded to questions.
    • Cleaned and straightened work area.
    • Issued receipts for purchases and gifts.
    • Bagged merchandise by following standard procedures.
    • Organized register supplies.
    • Worked with customer service to resolve issues.
    • Unboxed new merchandise.
    • Worked overtime shifts during busy periods.
    • Designed displays to make the store experience interactive and engaging.
    • Displayed the appropriate signage for products and sales promotions.
    • Arranged items in favorable positions and areas of the store for optimal sales.
    Education
    High School Diploma 2015 Northeast High School , City , State , USA
    • Student government representative
    • Top 40% of class
    • Held Class officer all four years
    • Captain of varsity soccer and volleyball
    • National Honor Society
    • Student Government chair member
    • Key club representative
    Associate of Arts : Guidance 2018 Broward College , City , State , USA
    Skills
    • Cash handling
    • Professional and friendly
    • Careful and active listener
    • Strong public speaker
    • Multi-tasking
    • Well-Organized
    ",APPAREL 51432451," CONSULTANT Professional Profile Consultant/System Engineer with 6 years in HealthCare IT. Primary focus has been on Linux with a recent emphasis on Regulatory Consulting and Transition of Care. Experienced in training and development of associates along with development of documentation. Qualifications Working independently Training program implementation Quality control Process improvement System testing Gap analysis System administration UNIX system performance monitoring Technical writing Unix/Linux environments Relevant Experience Created build guides that ultimately led to the automation of many elements of the build process for several teams.  This automation saved my team as well as others, weeks of build time and has allowed for a more standardized process. Experience Consultant 08/2015 to Current Company Name City , State Provides leadership and oversight to engagements so that results are met on time as well as to ensure value is being provided to the client. Ensures appropriate resources are allocated and maintained to facilitate successful completion of projects, which includes working with Project Managers from all across the Consulting Organization to ensure project alignment. Multi-tasks the delivery of several project initiatives designed to enhance the services and level of support provided to the client. Plans and arranges the project deliverables in alignment with the expectations of the client and the business need to ensure that the client will successfully be able to meet Meaningful Use measures. Conduct on-site client workshops and client summits as needed and determined by the hospital systems. Manage Provider and hospital data through various tools including DiscernVisualDeveloper, HNAuser, and Bedrock Build hundreds of rules and pools for Direct and Transition of Care for clients. Create and maintain build guides and team collateral to use for future client and new hire training. Build guides and workflows were also used to partner with an internal automation team to streamline our processes. Works with the hospital systems and designated HIM staff on how to maintain systems once we begin to disengage from the product. SYSTEM ENGINEER - Health Sentry 02/2013 to 08/2015 Company Name City , State Backend support on production servers of extracted data on Linux systems including investigation of corrupt data, creating SSH keys, extracting data from client database, managing disk space and troubleshooting. Front end work on production servers by maintaining OpsJobs and troubleshooting any operation failures. Often working with the client to teach the ongoing maintenance of the OpsJob. Effectively communicate project status reports both internally as well as to the client through weekly meetings and calls. Create various macros and spreadsheets for quality assurance checking Create and run numerous SQL queries. Manage and monitor the FTP, PHINMS and VPN connections on a daily basis to provide a proactive approach to catching any issues. Use custom CCL scripts to modify the format of HL7 messages. Create and provide appropriate workflow documentation for clients to support the system and setup during the testing processes. Adhere to applicable client access, client notification, and change management policies and procedures. Work with other Engineers to alleviate problems with data extracts. SYSTEM ENGINEER 06/2012 to 02/2013 Company Name City , State Assist HR teams with designing and implementing solutions Rebuilt a custom tool for Events Planning team using Microsoft Access. Put together documentation for implemented changes Assist with PeopleSoft, Data Archive Manager, and Taleo resume parsing project Conduct ""fact finding"" meetings with various team members to better understand how the solution would be used. Held regular meetings to provide updates on the current status of work and to give a timeline of completion. SYSTEM ENGINEER - Project Implementation 05/2010 to 06/2012 Company Name City , State CernerWorks Project Implementation Backend support of servers operating on Linux, AIX, HP-UX, and occasional VMS systems. Support service pack installation and continued maintenance of solutions, and infrastructure. Identify where applications are having performance/reliability issues; analyzes and formulate a proposed method to correct issues. Perform domain replicate/refreshes from a production environment to a non-production environment. Work through a queue of Service Requests to resolve issues the client reported or that other internal teams encountered. Worked with other internal architects to resolve more complicated issues. Manage end user access and privileges including group 0 access, creation of user profiles, and custom lists. Support the maintenance of specific clients and their servers/application needs including after-hours work. Build various servers including Websphere, RRD, Chart and Citrix Servers. Coordinate with client for the testing of environment functionality as well as service pack installs and the subsequent downtimes. Completed numerous service package installs for non-production clients and for testing partners. Maintain long-term support and management; troubleshoot and resolve issues daily. Education MBA : Information Systems 2015 Park University City , State Information Systems Bachelors of Science : Business Administration/Management 2015 Park University City , State Business Administration/Management Associates of Applied Science : Computer Networking 2010 ITT-Technical Institute City , State Computer Networking Skills AIX, automation, change management, Citrix, Consulting, client, clients, database, delivery, designing, documentation, FTP, HP-UX, HR, leadership, Linux, macros, managing, meetings, access, Microsoft Access, Works, PeopleSoft, policies, processes, quality assurance, SSH, Servers, scripts, spreadsheets, SQL, troubleshooting, VPN, VMS, Websphere, workflow, workshops ","
    CONSULTANT
    Professional Profile
    Consultant/System Engineer with 6 years in HealthCare IT. Primary focus has been on Linux with a recent emphasis on Regulatory Consulting and Transition of Care. Experienced in training and development of associates along with development of documentation.
    Qualifications
    • Working independently
    • Training program implementation
    • Quality control
    • Process improvement
    • System testing
    • Gap analysis
    • System administration
    • UNIX system performance monitoring
    • Technical writing
    • Unix/Linux environments
    Relevant Experience
    Created build guides that ultimately led to the automation of many elements of the build process for several teams.  This automation saved my team as well as others, weeks of build time and has allowed for a more standardized process.
    Experience
    Consultant 08/2015 to Current Company Name City , State
    • Provides leadership and oversight to engagements so that results are met on time as well as to ensure value is being provided to the client.
    • Ensures appropriate resources are allocated and maintained to facilitate successful completion of projects, which includes working with Project Managers from all across the Consulting Organization to ensure project alignment.
    • Multi-tasks the delivery of several project initiatives designed to enhance the services and level of support provided to the client.
    • Plans and arranges the project deliverables in alignment with the expectations of the client and the business need to ensure that the client will successfully be able to meet Meaningful Use measures.
    • Conduct on-site client workshops and client summits as needed and determined by the hospital systems.
    • Manage Provider and hospital data through various tools including DiscernVisualDeveloper, HNAuser, and Bedrock Build hundreds of rules and pools for Direct and Transition of Care for clients.
    • Create and maintain build guides and team collateral to use for future client and new hire training.
    • Build guides and workflows were also used to partner with an internal automation team to streamline our processes.
    • Works with the hospital systems and designated HIM staff on how to maintain systems once we begin to disengage from the product.
    SYSTEM ENGINEER - Health Sentry 02/2013 to 08/2015 Company Name City , State
    • Backend support on production servers of extracted data on Linux systems including investigation of corrupt data, creating SSH keys, extracting data from client database, managing disk space and troubleshooting.
    • Front end work on production servers by maintaining OpsJobs and troubleshooting any operation failures.
    • Often working with the client to teach the ongoing maintenance of the OpsJob.
    • Effectively communicate project status reports both internally as well as to the client through weekly meetings and calls.
    • Create various macros and spreadsheets for quality assurance checking Create and run numerous SQL queries.
    • Manage and monitor the FTP, PHINMS and VPN connections on a daily basis to provide a proactive approach to catching any issues.
    • Use custom CCL scripts to modify the format of HL7 messages.
    • Create and provide appropriate workflow documentation for clients to support the system and setup during the testing processes.
    • Adhere to applicable client access, client notification, and change management policies and procedures.
    • Work with other Engineers to alleviate problems with data extracts.
    SYSTEM ENGINEER 06/2012 to 02/2013 Company Name City , State
    • Assist HR teams with designing and implementing solutions Rebuilt a custom tool for Events Planning team using Microsoft Access.
    • Put together documentation for implemented changes Assist with PeopleSoft, Data Archive Manager, and Taleo resume parsing project Conduct ""fact finding"" meetings with various team members to better understand how the solution would be used.
    • Held regular meetings to provide updates on the current status of work and to give a timeline of completion.
    SYSTEM ENGINEER - Project Implementation 05/2010 to 06/2012 Company Name City , State
    • CernerWorks Project Implementation Backend support of servers operating on Linux, AIX, HP-UX, and occasional VMS systems.
    • Support service pack installation and continued maintenance of solutions, and infrastructure.
    • Identify where applications are having performance/reliability issues; analyzes and formulate a proposed method to correct issues.
    • Perform domain replicate/refreshes from a production environment to a non-production environment.
    • Work through a queue of Service Requests to resolve issues the client reported or that other internal teams encountered.
    • Worked with other internal architects to resolve more complicated issues.
    • Manage end user access and privileges including group 0 access, creation of user profiles, and custom lists.
    • Support the maintenance of specific clients and their servers/application needs including after-hours work.
    • Build various servers including Websphere, RRD, Chart and Citrix Servers.
    • Coordinate with client for the testing of environment functionality as well as service pack installs and the subsequent downtimes.
    • Completed numerous service package installs for non-production clients and for testing partners.
    • Maintain long-term support and management; troubleshoot and resolve issues daily.
    Education
    MBA : Information Systems 2015 Park University City , State Information Systems
    Bachelors of Science : Business Administration/Management 2015 Park University City , State Business Administration/Management
    Associates of Applied Science : Computer Networking 2010 ITT-Technical Institute City , State Computer Networking
    Skills
    AIX, automation, change management, Citrix, Consulting, client, clients, database, delivery, designing, documentation, FTP, HP-UX, HR, leadership, Linux, macros, managing, meetings, access, Microsoft Access, Works, PeopleSoft, policies, processes, quality assurance, SSH, Servers, scripts, spreadsheets, SQL, troubleshooting, VPN, VMS, Websphere, workflow, workshops
    ",CONSULTANT 36621169," SALES ASSOCIATE Summary I am an industrious Fashion Business Management undergrad seeking employment with a fashion brand that will utilize my knowledge and skills for a product development position. Highlights Proficient in Mac and PC platforms * Microsoft Office Suite * Adobe Creative Suite * Internet Savvy * Fluent in Albanian Experience 05/2012 to Current Sales Associate Company Name － City , State Conduct product knowledge trainings to keep my staff informed of new and/or additional details, and of how and where our merchandise is made Create product knowledge boards to keep my sales team up-to-date on the most current runway show and season- including creative director Christopher Bailey's inspiration behind the show, photos of each outfit and detailed descriptions of the garments that include fabric content to patterns and colorways. Visually merchandise in-store displays from adjusting fixtures to dressing mannequins. Regularly use iPads to manage my client portfolios, keep up-to-date with Burberry news, obtain information on product availability and in-store stock. Liaison with other locations regarding merchandise availability and trainings. Continuously meet and exceed monthly sales goals. 01/2016 to 04/2016 Technical Design Intern Company Name － City , State Communicated with clothing factories daily to discuss garment specification needs as well as status' per garment. Used Ronlynn Apparel Software (RLM) to update product lifecycle management per each garment- includes tech pack management, revision of product specifications, bill of materials tracking and design history. Developed and revised Excel spreadsheets in relation to current season garments' manufacturing and completion status' Revised  garment sketches, including construction and detail information. Attended Fit Meetings where clothing designers and technical designers would discuss garment technicalities that needed modifications. 04/2010 to 06/2011 Sales Associate Company Name － City , State Sales associate in a fast paced, highly trafficked retail store. Regularly managed several responsibilities at once (such as answering phone calls, cashiering, and organizing fitting room lines). Responsible for managing floor inventory and restocking merchandise. Regularly managed visual merchandising of in-store displays during overnight shifts. Education May 2016 Bachelor of Science : Fashion Merchandising Management Fashion Institute of Technology, State University of New York Fashion Merchandising Management Skills Proficiency in Microsoft Office Suite, Adobe Creative Suite, Ronlynn Apparel Software, both Mac and PC platforms, social media (including Pinterest, Instagram, Facebook, and Snapchat), internet research ","
    SALES ASSOCIATE
    Summary
    I am an industrious Fashion Business Management undergrad seeking employment with a fashion brand that will utilize my knowledge and skills for a product development position.
    Highlights
    Proficient in Mac and PC platforms * Microsoft Office Suite * Adobe Creative Suite * Internet Savvy * Fluent in Albanian
    Experience
    05/2012 to Current
    Sales Associate Company Name － City , State
    • Conduct product knowledge trainings to keep my staff informed of new and/or additional details, and of how and where our merchandise is made
    • Create product knowledge boards to keep my sales team up-to-date on the most current runway show and season- including creative director Christopher Bailey's inspiration behind the show, photos of each outfit and detailed descriptions of the garments that include fabric content to patterns and colorways.
    • Visually merchandise in-store displays from adjusting fixtures to dressing mannequins.
    • Regularly use iPads to manage my client portfolios, keep up-to-date with Burberry news, obtain information on product availability and in-store stock. Liaison with other locations regarding merchandise availability and trainings.
    • Continuously meet and exceed monthly sales goals.
    01/2016 to 04/2016
    Technical Design Intern Company Name － City , State
    • Communicated with clothing factories daily to discuss garment specification needs as well as status' per garment.
    • Used Ronlynn Apparel Software (RLM) to update product lifecycle management per each garment- includes tech pack management, revision of product specifications, bill of materials tracking and design history.
    • Developed and revised Excel spreadsheets in relation to current season garments' manufacturing and completion status'
    • Revised  garment sketches, including construction and detail information.
    • Attended Fit Meetings where clothing designers and technical designers would discuss garment technicalities that needed modifications.
    04/2010 to 06/2011
    Sales Associate Company Name － City , State
    • Sales associate in a fast paced, highly trafficked retail store.
    • Regularly managed several responsibilities at once (such as answering phone calls, cashiering, and organizing fitting room lines).
    • Responsible for managing floor inventory and restocking merchandise.
    • Regularly managed visual merchandising of in-store displays during overnight shifts.
    Education
    May 2016
    Bachelor of Science : Fashion Merchandising Management Fashion Institute of Technology, State University of New York Fashion Merchandising Management
    Skills
    Proficiency in Microsoft Office Suite, Adobe Creative Suite, Ronlynn Apparel Software, both Mac and PC platforms, social media (including Pinterest, Instagram, Facebook, and Snapchat), internet research
    ",SALES 18236085," DIRECTOR OF BUSINESS DEVELOPMENT Summary Healthcare Sales Professional with over 6 years of experience as a successful Director of Sales. Sales experience includes hospice / home health management, durable medical equipment (DME), and pharmaceuticals. Awarded for being the top performer for five consecutive years. Recognized for growth development and delivering bottom-line results. Specialized in connecting with clients and customers. Develop loyalty and referrals by utilizing consultative sales, identifying customer needs through active listening, education, and consistent follow-through. Experienced in developing strong and detailed sales and marketing plans to support corporate goals and objectives. Update and execute the sales and marketing plan daily, weekly and monthly to obtain corporate goals and objectives. Strong communication skills as a team member, presenter, and trainer. Skillful and effective in communicating and interacting with associates, professionals and key decision makers. Experience Director of Business Development 02/2015 to 09/2015 Company Name Director of Sales Director of Sales for the business line of Homecare and Hospice Implement sales and marketing plans for the Plains Region. Meet and exceed the company's overall business plan, census goals and financial objectives. This role is responsible for management and leadership of Client Relations Executives in the field and Care Transition Nurses in the hospital system. Developed and implemented sales and marketing plans for all company products/service offerings, consistent with market analysis, reflecting referral source targets. Develops and provides sales training. Understanding of Medicare regulations for Homecare and Hospice. Responsible for setting goals based on market analysis and company overall goals. This position was dissolved due to company cuts. Director of Sales / Area Sales Manager 01/2012 to 03/2014 Company Name City , State Working in the healthcare industry of Hospice and Home Health in the Dallas Texas and Western Iowa locations. Responsibilities included redeveloping a team of healthcare professionals to promote the company. Increase sales and revenue through territory development by training and education to customers. Communicate directly to vice President of company about the sales teams strengths and weakness along with new business opportunities. Director of business development. Develop plan to rebuild agency to meet budget by collaborating with referral sources and clinical team. Maintain and develop growth by working with Nursing Facilities, Medical Clinics and Hospitals. Communicate clearly what our program is to all referral sources. Managed sales in Dallas Texas region and Iowa. Senior Provider Relations Manager 02/2003 to 12/2012 Company Name City , State Successfully rebranded the company despite stringent budget, building agency from eight patients to 130 patients as one of top five Provider Relations Managers. Ranked #1 Senior Provider Relations Manager in the nation in 2005 and 20011; being groomed for Regional Sales Director. Top performer in Region 6 (Nebraska, Iowa, and South Dakota) for past five years, while maintaining growth in Eastern and Central Nebraska by personally servicing territory of 18 counties in Nebraska. Build rapport with key referral sources, coordinating with approximately 65 medical directors, nurses, CNAs, medical records clerks, social workers, and bereavement counselors, providing training, issue resolution, and follow-up support while remaining within budget. Develop, plan, and present CEU in-service trainings through Iowa Western University to all referral sources, educating people about death, dying, hospice benefits and end-of-life care both in person and through webinars. Manage and coach team of about 10 salespeople, providing marketing and strategic sales tools. Responded to market need by building marketing tool that became company's main brochure. Establish annual, monthly, weekly, and daily goals, keeping daily log of business sources, contacts, and leads, consistently following up with hand-written thank-you notes and calls. Address problems, resolutions, wins, and marketing tips with weekly conference calls for region; report sales numbers both daily and weekly. Senior Account Executive 01/1997 to 09/2002 Company Name City , State Achieved #1 ranking Salesperson in Southern California Region within five months and maintained that for 3 years. Developed managed care contracts throughout California. Education Bachelor of Science : Political Science California State University of Bakersfield State Political Science Professional Affiliations Nebraska Alzheimer's Association American Parkinson's disease Association Creighton University Medical Center American Quarter Horse Association American Cancer Association End of Life Community for Nebraska Nebraska Hospice and Palliative Care Association American Red Cross Nebraska American Heart Association American Horse Show Association Skills agency, benefits, brochure, budget, business development, business plan, coach, contracts, Client Relations, financial, Home Health, Homecare, Hospice, leadership, notes, Director, market analysis, marketing plans, marketing, market, Nursing, rapport, Sales, sales training, strategic, written ","
    DIRECTOR OF BUSINESS DEVELOPMENT
    Summary

    Healthcare Sales Professional with over 6 years of experience as a successful Director of Sales. Sales experience includes hospice / home health management, durable medical equipment (DME), and pharmaceuticals. Awarded for being the top performer for five consecutive years. Recognized for growth development and delivering bottom-line results. Specialized in connecting with clients and customers. Develop loyalty and referrals by utilizing consultative sales, identifying customer needs through active listening, education, and consistent follow-through. Experienced in developing strong and detailed sales and marketing plans to support corporate goals and objectives. Update and execute the sales and marketing plan daily, weekly and monthly to obtain corporate goals and objectives. Strong communication skills as a team member, presenter, and trainer. Skillful and effective in communicating and interacting with associates, professionals and key decision makers.

    Experience
    Director of Business Development 02/2015 to 09/2015 Company Name
    • Director of Sales Director of Sales for the business line of Homecare and Hospice Implement sales and marketing plans for the Plains Region.
    • Meet and exceed the company's overall business plan, census goals and financial objectives.
    • This role is responsible for management and leadership of Client Relations Executives in the field and Care Transition Nurses in the hospital system.
    • Developed and implemented sales and marketing plans for all company products/service offerings, consistent with market analysis, reflecting referral source targets.
    • Develops and provides sales training.
    • Understanding of Medicare regulations for Homecare and Hospice.
    • Responsible for setting goals based on market analysis and company overall goals.
    • This position was dissolved due to company cuts.
    Director of Sales / Area Sales Manager 01/2012 to 03/2014 Company Name City , State
    • Working in the healthcare industry of Hospice and Home Health in the Dallas Texas and Western Iowa locations.
    • Responsibilities included redeveloping a team of healthcare professionals to promote the company.
    • Increase sales and revenue through territory development by training and education to customers.
    • Communicate directly to vice President of company about the sales teams strengths and weakness along with new business opportunities.
    • Director of business development.
    • Develop plan to rebuild agency to meet budget by collaborating with referral sources and clinical team.
    • Maintain and develop growth by working with Nursing Facilities, Medical Clinics and Hospitals.
    • Communicate clearly what our program is to all referral sources.
    • Managed sales in Dallas Texas region and Iowa.
    Senior Provider Relations Manager 02/2003 to 12/2012 Company Name City , State
    • Successfully rebranded the company despite stringent budget, building agency from eight patients to 130 patients as one of top five Provider Relations Managers.
    • Ranked #1 Senior Provider Relations Manager in the nation in 2005 and 20011; being groomed for Regional Sales Director.
    • Top performer in Region 6 (Nebraska, Iowa, and South Dakota) for past five years, while maintaining growth in Eastern and Central Nebraska by personally servicing territory of 18 counties in Nebraska.
    • Build rapport with key referral sources, coordinating with approximately 65 medical directors, nurses, CNAs, medical records clerks, social workers, and bereavement counselors, providing training, issue resolution, and follow-up support while remaining within budget.
    • Develop, plan, and present CEU in-service trainings through Iowa Western University to all referral sources, educating people about death, dying, hospice benefits and end-of-life care both in person and through webinars.
    • Manage and coach team of about 10 salespeople, providing marketing and strategic sales tools.
    • Responded to market need by building marketing tool that became company's main brochure.
    • Establish annual, monthly, weekly, and daily goals, keeping daily log of business sources, contacts, and leads, consistently following up with hand-written thank-you notes and calls.
    • Address problems, resolutions, wins, and marketing tips with weekly conference calls for region; report sales numbers both daily and weekly.
    Senior Account Executive 01/1997 to 09/2002 Company Name City , State
    • Achieved #1 ranking Salesperson in Southern California Region within five months and maintained that for 3 years.
    • Developed managed care contracts throughout California.
    Education
    Bachelor of Science : Political Science California State University of Bakersfield State Political Science
    Professional Affiliations
    Nebraska Alzheimer's Association American Parkinson's disease Association Creighton University Medical Center American Quarter Horse Association American Cancer Association End of Life Community for Nebraska Nebraska Hospice and Palliative Care Association American Red Cross Nebraska American Heart Association American Horse Show Association
    Skills
    agency, benefits, brochure, budget, business development, business plan, coach, contracts, Client Relations, financial, Home Health, Homecare, Hospice, leadership, notes, Director, market analysis, marketing plans, marketing, market, Nursing, rapport, Sales, sales training, strategic, written
    ",BUSINESS-DEVELOPMENT 10876132," SPECIAL INVESTIGATIVE UNIT I Summary Energetic and enthusiastic insurance professional motivated to succeed in a fast-paced and deadline-driven professional environment. Comprehensive knowledge of claims adjustments with special knowledge in identifying elements of fraud. Highlights Claims file management processes Insurance fraud expertise Interviewing techniques Database management Strong interpersonal and communication skills Self-directed Report writing Analytical Team player Critical thinker Accomplishments Promoted to Claims Special Investigator within 1 month of initial claims handling. Audit scores consistently exceeded expectations and successfully maintained the highest audit scores within the Special Investigations Unit. Experience Special Investigative Unit I February 2013 to February 2015 Company Name － City , State My primary mission has been to detect, deter and defeat insurance fraud. Worked closely with management in various departments and assist in making coverage decisions with a focus on thoroughness, quality, cost control and mitigation of future risk. Conducted interviews, gathered detailed information and completed field investigations. Developed connections with local fraud bureaus, district attorneys' offices and professional associations. Worked with house counsel in preparing cases for legal purposes. Train claims adjusters in identifying fraud and working closely with them in addressing coverage issues and red flags. Example of typical investigations: theft, fire, vandalism, personal injury protection (first party medical payments), third party bodily injury, rate evasion, material misrepresentation at application, out of state losses and staged losses. Worked an intense case load in a high pace environment and had to quickly become familiar with policies in the following states: Pennsylvania, New York, Connecticut, Illinois, Texas, South Carolina and Georgia. Share intelligence with other fraud investigators and entities, including regularly attended conferences and seminars addressing current trends and methods for combating potential fraud. Field Adjuster II/ Claims Special Investigator October 2010 to February 2013 Company Name － City , State Investigate coverage and liability for personal auto policies. My performance was such that within one month of general claims handling, I was promoted to Claims Special Investigator, given the responsibility of handling the most sensitive files, often of a suspicious nature. Reduced loss ratios through fair and prompt processing of claims. Conducted interviews, gathered detailed information and completed field investigations. Mentored new members of the claim staff. Recommended settlement offers and negotiated payment arrangements. Obtained all necessary information to complete proper evaluation of injury claims. Drafted statement of loss to summarize damages, payments and underlying policy coverage. Individually responsible for a high volume of work in an intense, fast paced environment working directly with management in resolving all issues related to the claim. Manage time and work load between the office and the field. Investigating residency, employment, automobile history, narratives given by interviewees, inspecting vehicle damage Routinely handling theft, fire, vandalism, questionable losses & other complex files. Warehouse Manager August 2009 to January 2010 Company Name － City , State Supervised material flow, storage and global order fulfillment. Oversaw special orders and after-hours, urgent shipping jobs. Unloaded, picked, staged and loaded products for shipping. Operated Visual 2000, Fedex Ship Manager and UPS WorldShip shipping systems efficiently and accurately. Oversaw the completion of highly detailed, custom orders up to bulk product shipping. Oversaw warehousing and storage practices and housekeeping. Received incoming shipments and reviewed contents against purchase order for accuracy. Telemarketing, cold calling new clients and following leads -utilized ms Excel, ms Word, and email. Operations Manager July 2006 to August 2009 Company Name － City , State Executive position. Key member of operations staff and event planning. Managed and operated day to day activities of the warehouse and janitorial staff. Instrumental in event planning by providing supply options that solved logistic and aesthetic issues. Evaluated operational records and made scheduling adjustments to maximize efficiency. Created and implemented all of the systems of organization for sending and receiving. Oversaw special orders and after-hours, urgent shipping jobs. Unloaded, picked, staged and loaded products for shipping. Worked independently, had to think quickly on my feet and constantly solve evolving problems. Independently pulled and completed work orders with on the fly adjustments. Routinely planned out my schedule two weeks in advance. Conducted monthly, quarterly and yearly inventories of warehouse stock. Education Continuing Education : 2012 Kaplan Continuing education through Infinity Insurance. Bachelor's degree : Fine Arts , 2005 Pennsylvania Academy of Fine Arts － City , State Fine Arts 2001 Hussian School of Art － City , State Four year commercial art school, transferred after two years to PAFA High School Diploma : 1999 Woodstown-Pilesgrove High School － City , State Additional Achievements Founder and Owner of Warrior Class LLC Certified Instructor in Israeli Krav Maga ","
    SPECIAL INVESTIGATIVE UNIT I
    Summary

    Energetic and enthusiastic insurance professional motivated to succeed in a fast-paced and deadline-driven professional environment. Comprehensive knowledge of claims adjustments with special knowledge in identifying elements of fraud.

    Highlights
    • Claims file management processes
    • Insurance fraud expertise
    • Interviewing techniques
    • Database management
    • Strong interpersonal and communication skills
    • Self-directed
    • Report writing
    • Analytical
    • Team player
    • Critical thinker
    Accomplishments

    Promoted to Claims Special Investigator within 1 month of initial claims handling.

    Audit scores consistently exceeded expectations and successfully maintained the highest audit scores within the Special Investigations Unit.

    Experience
    Special Investigative Unit I
    February 2013 to February 2015     Company Name － City , State
    • My primary mission has been to detect, deter and defeat insurance fraud.
    • Worked closely with management in various departments and assist in making coverage decisions with a focus on thoroughness, quality, cost control and mitigation of future risk.
    • Conducted interviews, gathered detailed information and completed field investigations.
    • Developed connections with local fraud bureaus, district attorneys' offices and professional associations.
    • Worked with house counsel in preparing cases for legal purposes.
    • Train claims adjusters in identifying fraud and working closely with them in addressing coverage issues and red flags.
    • Example of typical investigations: theft, fire, vandalism, personal injury protection (first party medical payments), third party bodily injury, rate evasion, material misrepresentation at application, out of state losses and staged losses.
    • Worked an intense case load in a high pace environment and had to quickly become familiar with policies in the following states: Pennsylvania, New York, Connecticut, Illinois, Texas, South Carolina and Georgia.
    • Share intelligence with other fraud investigators and entities, including regularly attended conferences and seminars addressing current trends and methods for combating potential fraud.
    Field Adjuster II/ Claims Special Investigator
    October 2010 to February 2013     Company Name － City , State
    • Investigate coverage and liability for personal auto policies. My performance was such that within one month of general claims handling, I was promoted to Claims Special Investigator, given the responsibility of handling the most sensitive files, often of a suspicious nature.
    • Reduced loss ratios through fair and prompt processing of claims.
    • Conducted interviews, gathered detailed information and completed field investigations.
    • Mentored new members of the claim staff.
    • Recommended settlement offers and negotiated payment arrangements.
    • Obtained all necessary information to complete proper evaluation of injury claims.
    • Drafted statement of loss to summarize damages, payments and underlying policy coverage.
    • Individually responsible for a high volume of work in an intense, fast paced environment working directly with management in resolving all issues related to the claim.
    • Manage time and work load between the office and the field.
    • Investigating residency, employment, automobile history, narratives given by interviewees, inspecting vehicle damage Routinely handling theft, fire, vandalism, questionable losses & other complex files.
    Warehouse Manager
    August 2009 to January 2010     Company Name － City , State
    • Supervised material flow, storage and global order fulfillment.
    • Oversaw special orders and after-hours, urgent shipping jobs.
    • Unloaded, picked, staged and loaded products for shipping.
    • Operated Visual 2000, Fedex Ship Manager and UPS WorldShip shipping systems efficiently and accurately.
    • Oversaw the completion of highly detailed, custom orders up to bulk product shipping.
    • Oversaw warehousing and storage practices and housekeeping.
    • Received incoming shipments and reviewed contents against purchase order for accuracy.
    • Telemarketing, cold calling new clients and following leads -utilized ms Excel, ms Word, and email.
    Operations Manager
    July 2006 to August 2009     Company Name － City , State
    • Executive position. Key member of operations staff and event planning.
    • Managed and operated day to day activities of the warehouse and janitorial staff.
    • Instrumental in event planning by providing supply options that solved logistic and aesthetic issues.
    • Evaluated operational records and made scheduling adjustments to maximize efficiency.
    • Created and implemented all of the systems of organization for sending and receiving.
    • Oversaw special orders and after-hours, urgent shipping jobs.
    • Unloaded, picked, staged and loaded products for shipping.
    • Worked independently, had to think quickly on my feet and constantly solve evolving problems.
    • Independently pulled and completed work orders with on the fly adjustments.
    • Routinely planned out my schedule two weeks in advance.
    • Conducted monthly, quarterly and yearly inventories of warehouse stock.
    Education
    Continuing Education : 2012 Kaplan

    Continuing education through Infinity Insurance.
    Bachelor's degree : Fine Arts , 2005 Pennsylvania Academy of Fine Arts － City , State

    Fine Arts
    2001 Hussian School of Art － City , State

    Four year commercial art school, transferred after two years to PAFA
    High School Diploma : 1999 Woodstown-Pilesgrove High School － City , State
    Additional Achievements

    Founder and Owner of Warrior Class LLC

    Certified Instructor in Israeli Krav Maga

    ",APPAREL 34594746," AUDIT AND RECOVERY SPECIALIST Summary Proficient and highly skilled Customer support specialist with years of experience seeking to use my extensive background in customer relations, collections and sales into an intermediate-level position with future advancement. Experience Company Name City , State Audit and Recovery Specialist 01/2016 to Current Review, investigate, analyze, and resolve key issues at the provider and client level. Manage outstanding inventory as assigned by maintaining daily call volume and inventory turnover rate expectations. Adhere to all escalation timeframes and re-status inventory according to department guidelines. Interface and collaborate with various levels at the provider level to communicate outstanding inventory issues and attempt continuous follow-up throughout the order to cash revenue cycle. Utilize and contribute to refining department policy and procedures. Identify and communicate process improvements which result in operational efficiencies. Ensure systematic data oriented efforts to improve consumer and/or client services. Serve as resource and subject matter expert to less experienced staff. Collaborate, coordinate, and communicate across disciplines and departments. Ensure compliance with HIPAA regulations and requirements. Demonstrate commitment to the Company's core values. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. Company Name City , State Healthcare Collections Specialist 06/2015 to 01/2016 The handling of inbound and outbound calls from client customers. Conduct account research and general analysis in order to assist customers. Interacting with customers in order to resolve outstanding account balances and assist with payment plan set-ups. Following up with customers on payment arrangements. Maintain accurate records and documentation within the customer's account. Responsible for acting as a liaison between the customers and clients. Maintain call control, including a high level of professionalism and ensuring quality assurance scores are at a proper level. Providing exceptional customer service, in order to establish a one call resolution for customers. Navigating Client Systems. Other related duties as assigned. Company Name City , State Student Advisor/Resolution Rep 12/2014 to 06/2015 Resolution of student questions. Track escalated calls in database. Follow basic procedures and phone scripts. Use fundamental knowledge to navigate customer information systems along with a basic knowledge of client services and products. Maintain work logs for specific account dispositions. Assist other staff as necessary. Company Name City , State Customer Service Representative 05/2014 to 07/2014 Under direct supervision, responsible for conserving, maintaining, developing and increasing business volume through existing clients by phone. Develop internal and external customer relationships by providing understandable, concise, and accurate policy information through written and oral communication. Reply to customers using multiple systems, technologies, and the coordination of other functions is required. Provide information on a variety of complex customer service issues requiring knowledge of life insurance/ retirement/annuity products and transactions focusing on customer satisfaction, quality, and efficiency. Speaks with clients regarding service request or problems; documents, evaluates and resolves customer's inquiries. Gain proficiency in automated workflow system. Process incoming and outgoing mail, using automated workflow system. Process complex and varied service requests. Represent Transamerica Life and Protection with professional pride to internal and external customers. Consistently meet/exceed set quality and productivity standards. Company Name City , State Customer Service Representative / Sales Agent 03/2013 to 05/2014 Uses strong communication and listening skills to handle customer inquiries. Makes specific offers to customers based on customer interest. Offers suggested products and services quickly and efficiently. Adeptly works between multiple applications containing customer and product information. Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Maintains customer and product database. Skills and Accomplishments Trained in HIPPA, FDCPA, and Medical Terminolgy. Call Center Service Operations, Multi phone/Multi Monitor Use, Complaint Handling/Dispute Resolution, Records Management, 10-Key, Account Management, Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Sales, Insurance,Collections, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Report Transcription, Research, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management, Typing, Vendor Management, Writing, Letters and Memos, Lotus Notes, Minute Taking, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension. Computer Skills Microsoft Office Suite, Microsoft Excel, Microsoft Word, Microsoft Outlook,Microsoft PowerPoint, Windows, PeopleSoft, Visual/Content Manager, Mainframe, Clarify, AS400, Epic, SAP, Type 45 WPM. Education and Training Business Management 2018 Prairie State College , City , State High School Diploma : General Studies 2012 Harlan Community Academy Highschool , City , State ","
    AUDIT AND RECOVERY SPECIALIST
    Summary
    Proficient and highly skilled Customer support specialist with years of experience seeking to use my extensive background in customer relations, collections and sales into an intermediate-level position with future advancement.
    Experience
    Company Name City , State Audit and Recovery Specialist 01/2016 to Current
    • Review, investigate, analyze, and resolve key issues at the provider and client level.
    • Manage outstanding inventory as assigned by maintaining daily call volume and inventory turnover rate expectations.
    • Adhere to all escalation timeframes and re-status inventory according to department guidelines.
    • Interface and collaborate with various levels at the provider level to communicate outstanding inventory issues and attempt continuous follow-up throughout the order to cash revenue cycle.
    • Utilize and contribute to refining department policy and procedures.
    • Identify and communicate process improvements which result in operational efficiencies.
    • Ensure systematic data oriented efforts to improve consumer and/or client services.
    • Serve as resource and subject matter expert to less experienced staff.
    • Collaborate, coordinate, and communicate across disciplines and departments.
    • Ensure compliance with HIPAA regulations and requirements.
    • Demonstrate commitment to the Company's core values.
    • The position responsibilities outlined above are in no way to be construed as all encompassing.
    • Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
    Company Name City , State Healthcare Collections Specialist 06/2015 to 01/2016
    • The handling of inbound and outbound calls from client customers.
    • Conduct account research and general analysis in order to assist customers.
    • Interacting with customers in order to resolve outstanding account balances and assist with payment plan set-ups.
    • Following up with customers on payment arrangements.
    • Maintain accurate records and documentation within the customer's account.
    • Responsible for acting as a liaison between the customers and clients.
    • Maintain call control, including a high level of professionalism and ensuring quality assurance scores are at a proper level.
    • Providing exceptional customer service, in order to establish a one call resolution for customers.
    • Navigating Client Systems.
    • Other related duties as assigned.
    Company Name City , State Student Advisor/Resolution Rep 12/2014 to 06/2015
    • Resolution of student questions.
    • Track escalated calls in database.
    • Follow basic procedures and phone scripts.
    • Use fundamental knowledge to navigate customer information systems along with a basic knowledge of client services and products.
    • Maintain work logs for specific account dispositions.
    • Assist other staff as necessary.
    Company Name City , State Customer Service Representative 05/2014 to 07/2014
    • Under direct supervision, responsible for conserving, maintaining, developing and increasing business volume through existing clients by phone.
    • Develop internal and external customer relationships by providing understandable, concise, and accurate policy information through written and oral communication.
    • Reply to customers using multiple systems, technologies, and the coordination of other functions is required.
    • Provide information on a variety of complex customer service issues requiring knowledge of life insurance/ retirement/annuity products and transactions focusing on customer satisfaction, quality, and efficiency.
    • Speaks with clients regarding service request or problems; documents, evaluates and resolves customer's inquiries.
    • Gain proficiency in automated workflow system.
    • Process incoming and outgoing mail, using automated workflow system.
    • Process complex and varied service requests.
    • Represent Transamerica Life and Protection with professional pride to internal and external customers.
    • Consistently meet/exceed set quality and productivity standards.
    Company Name City , State Customer Service Representative / Sales Agent 03/2013 to 05/2014
    • Uses strong communication and listening skills to handle customer inquiries.
    • Makes specific offers to customers based on customer interest.
    • Offers suggested products and services quickly and efficiently.
    • Adeptly works between multiple applications containing customer and product information.
    • Answers inquiries by clarifying desired information; researching, locating, and providing information.
    • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
    • Maintains customer and product database.
    Skills and Accomplishments
    Trained in HIPPA, FDCPA, and Medical Terminolgy.
    Call Center Service Operations, Multi phone/Multi Monitor Use, Complaint Handling/Dispute Resolution, Records Management, 10-Key, Account Management, Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Sales, Insurance,Collections, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Report Transcription, Research, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management, Typing, Vendor Management, Writing, Letters and Memos, Lotus Notes, Minute Taking, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension.
    Computer Skills
    Microsoft Office Suite, Microsoft Excel, Microsoft Word, Microsoft Outlook,Microsoft PowerPoint, Windows, PeopleSoft, Visual/Content Manager, Mainframe, Clarify, AS400, Epic, SAP, Type 45 WPM.

    Education and Training
    Business Management 2018 Prairie State College , City , State
    High School Diploma : General Studies 2012 Harlan Community Academy Highschool , City , State
    ",HEALTHCARE 12717345," EXECUTIVE CHEF Summary Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in menu planning using seasonal ingredients and a passion with cooking from scratch. Skilled in staff training and development. Previously managed more than 20 employees and organized small and large scaled events, including weddings and banquets. Highly dedicated in career growth. Highlights ServSafe certified Quick problem solver Strong work ethic Results oriented Skillful menu development Kitchen management Food Standards enforcement Experience with catering and events General knowledge of computer software High level of aesthetic and culinary execution Honest, trustworthy and punctual Knowledge of assigned diets Knowledge of inventory practices Management and leadership experience Strong client-interaction skills Strong time management skills Works well as a part of a team Energetic, friendly and enthusiastic Accomplishments Developed popular daily specials with locally sourced ingredients. Instructed chefs in the preparation, cooking, garnishing and presentation of food. Planned and prepared food for parties, holiday meals, luncheons, special functions, and other events. Featured in Plate Magazine Guest Chef at the Northern New England Home and Garden Show Meet the Chef Series Taught Cooking Matters Classes Experience 09/2007 to 02/2015 Executive Chef Company Name － City , State 2007 rounds chef 2009 promoted to sous chef 2011 promoted to executive chef Meets all timelines for menus and ordering. Create a farm to table culture in the café at Saint Joseph's College by utilizing the college's farms produce and livestock as well as creating business relationships with local farms, artisans, and other family owned companies Create weekly menus based on seasonality Takes over the ownership of the kitchen. Hires, trains, and supervises the daily conduct of the Chefs and Sous Chefs. Prices all menu and catering items, specifying portion and prep quantities while adhering to food, and sustainability guidelines. Maintains and monitors kitchen payroll in conjunction with business forecasts and the budget. Ensures that food cost meets budgetary goals each week in all operations by establishing purchasing specifications, product storage and usage requirements and waste control procedures. Reviews catering portions and pricing quarterly, suggesting changes and monitoring waste from events Catered special events for the board of the college, weddings, and other events from 10-1200 people Uses a variety of high quality food items that are creatively well prepared, presented and flavorful in a cost effective manner in the Cafés and catering. Works with management team to ensure that all display, catering and café service and culinary set up meet specific account standards. Prepares a well balanced menu that meets the cultural and dietary needs of the Café guests. Meets and exceeds the expectations of the customer's perceived value. Knowledge of multi ethnic cuisines Knowledge of gluten free, vegan, and other allergen restrictive preparations. 06/2006 to 01/2008 Line Chef Company Name － City , State Prep food for the kitchen Create Specials for the dinner and lunch menu Cooking food for large banquets including weddings and other functions up to 300 people In charge of training new cooks Cook breakfast, lunch, and dinner Clean the kitchen in detail Gained knowledge of building each dish from scratch. 07/2005 to 10/2006 Line Cook Company Name － City , State Prep food for the line Cook everything from appetizers to fried food, to the main dishes In charge of creating my own specials every day In charge of closing the restaurant Clean the kitchen in detail In charge of training new cooks Developed strong multi-tasking skills by working alone in a busy kitchen. 10/2004 to 04/2005 Line Cook Company Name － City , State Prepped food for line. Cooked appetizers, soups, sandwiches, and all fried foods. Detail cleaned the kitchen. Developed strong communication skills by working in a high pace kitchen environment. Education 2004 Associate of Arts : Culinary Arts Southern Maine Community College － City , State Culinary Arts Skills Strong communication skills, special events, multi-tasking, pricing, purchasing, quality, devoted to sustainability, allergen awareness, multi-ethnic cuisines Professional Affiliations Member of American Culinary Federation Member of Share Our Strength Taught Cooking Matters Classes Featured in Plate Online Magazine Guest Chef at the Northern New England Home and Garden Show Member of Farm to Institution New England ","
    EXECUTIVE CHEF
    Summary

    Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in menu planning using seasonal ingredients and a passion with cooking from scratch. Skilled in staff training and development. Previously managed more than 20 employees and organized small and large scaled events, including weddings and banquets. Highly dedicated in career growth.

    Highlights
    • ServSafe certified
    • Quick problem solver
    • Strong work ethic
    • Results oriented
    • Skillful menu development
    • Kitchen management
    • Food Standards enforcement
    • Experience with catering and events
    • General knowledge of computer software
    • High level of aesthetic and culinary execution
    • Honest, trustworthy and punctual
    • Knowledge of assigned diets
    • Knowledge of inventory practices
    • Management and leadership experience
    • Strong client-interaction skills
    • Strong time management skills
    • Works well as a part of a team
    • Energetic, friendly and enthusiastic
    Accomplishments

    Developed popular daily specials with locally sourced ingredients.

    Instructed chefs in the preparation, cooking, garnishing and presentation of food.

    Planned and prepared food for parties, holiday meals, luncheons, special functions, and other events.

    Featured in Plate Magazine

    Guest Chef at the Northern New England Home and Garden Show Meet the Chef Series

    Taught Cooking Matters Classes

    Experience
    09/2007 to 02/2015
    Executive Chef Company Name － City , State
    • 2007 rounds chef 2009 promoted to sous chef 2011 promoted to executive chef Meets all timelines for menus and ordering.
    • Create a farm to table culture in the café at Saint Joseph's College by utilizing the college's farms produce and livestock as well as creating business relationships with local farms, artisans, and other family owned companies Create weekly menus based on seasonality Takes over the ownership of the kitchen.
    • Hires, trains, and supervises the daily conduct of the Chefs and Sous Chefs.
    • Prices all menu and catering items, specifying portion and prep quantities while adhering to food, and sustainability guidelines.
    • Maintains and monitors kitchen payroll in conjunction with business forecasts and the budget.
    • Ensures that food cost meets budgetary goals each week in all operations by establishing purchasing specifications, product storage and usage requirements and waste control procedures.
    • Reviews catering portions and pricing quarterly, suggesting changes and monitoring waste from events Catered special events for the board of the college, weddings, and other events from 10-1200 people Uses a variety of high quality food items that are creatively well prepared, presented and flavorful in a cost effective manner in the Cafés and catering.
    • Works with management team to ensure that all display, catering and café service and culinary set up meet specific account standards.
    • Prepares a well balanced menu that meets the cultural and dietary needs of the Café guests.
    • Meets and exceeds the expectations of the customer's perceived value.
    • Knowledge of multi ethnic cuisines Knowledge of gluten free, vegan, and other allergen restrictive preparations.
    06/2006 to 01/2008
    Line Chef Company Name － City , State
    • Prep food for the kitchen Create Specials for the dinner and lunch menu Cooking food for large banquets including weddings and other functions up to 300 people In charge of training new cooks Cook breakfast, lunch, and dinner Clean the kitchen in detail Gained knowledge of building each dish from scratch.
    07/2005 to 10/2006
    Line Cook Company Name － City , State
    • Prep food for the line Cook everything from appetizers to fried food, to the main dishes In charge of creating my own specials every day In charge of closing the restaurant Clean the kitchen in detail In charge of training new cooks Developed strong multi-tasking skills by working alone in a busy kitchen.
    10/2004 to 04/2005
    Line Cook Company Name － City , State
    • Prepped food for line.
    • Cooked appetizers, soups, sandwiches, and all fried foods.
    • Detail cleaned the kitchen.
    • Developed strong communication skills by working in a high pace kitchen environment.
    Education
    2004
    Associate of Arts : Culinary Arts Southern Maine Community College － City , State

    Culinary Arts
    Skills

    Strong communication skills, special events, multi-tasking, pricing, purchasing, quality, devoted to sustainability, allergen awareness, multi-ethnic cuisines

    Professional Affiliations

    Member of American Culinary Federation Member of Share Our Strength Taught Cooking Matters Classes Featured in Plate Online Magazine Guest Chef at the Northern New England Home and Garden Show Member of Farm to Institution New England

    ",CHEF 45462344," RETAIL SALES CONSULTANT Summary Join a Company that allows me to add my knowledge, values and professional experience to its staff in order to serve its customers while meeting and surpassing Company expectations and engaging in tasks that promote challenge, accountability and both personal and collective improvement. Willing to relocate. Highlights Word, Internet, Windows, Power Point, Microsoft Office, and PhotoShop.- PC and Mac platforms. Experience 08/2014 Retail Sales Consultant Company Name - City , State 01/2011 to 01/2014 Communications, Public Relations & CSR Manager Company Name - City , State Media, Community and strategic Public Relations.- Corporate Social Responsibility. Artist Management. Coordination and production of events.- Social Media accounts creation and management. Photography and video production for Social Media channels Managed crisis communications. Established effective working relationships with clients, government officials and media representatives. Planned and publicized events, including negotiating vendor contracts and designing promotional materials. Press conferences, media tours, in-stores, and special events. 01/2011 to 01/2012 Communications, Public Relations & Development Manager Company Name - City , State Host of television program 'Del Campo a la Mesa'. Production assistant. Established effective working relationships with clients and media representatives. In charge of sponsorship and establishing commercial alliances. 01/2008 to 01/2011 Communications, Public Relations & CSR Manager Company Name - City , State In charge of all internal and external communications. Company spokesperson and ambassador. Responsible for all forms of Media, Community and Government Relations. Coordination and production of events. Responsible of developing and establishing strategic alliances with groups and agencies including the Office of the First Lady, the Puerto Rico Chamber of Commerce, Women's Advocate, the Puerto Rico Police Department, Family Department, the Ponce Museum of Art, and the Puerto Rico Museum of Art. Responsible of all Corporate Social Responsibility public initiatives. Responsible of establishing alliances with community-based and non-profit groups, including United Way, American Cancer Society, the American Red Cross, Boys & Girls Clubs, Habitat for Humanity, Deaf Community, and Fundación Comunitaria, among others. In charge of store opening ceremonies and protocol. Launching of new products and services. Press conferences, media tours, in-stores, and special events. Development of strategies to promote traffic and increase sales. Responsible of obtaining more than $800,000 in solid publicity every year. Media training for employees and store managers. Local development and launch of corporate programs, including: Recycling of Electronics, Employee Business Networks ['Best Buy Pride' and 'Women's Leadership Forum'], and the '@15' youth program. 07/2005 to 07/2008 Media Relations Manager Company Name - City , State Concept and implementation of brand image building and strengthening strategies to enhance and build corporate executives image and brand image. Development and implementation of both internal and external communications for the Walmart, Walmart Supercenter, Sam's Club and Amigo Supermarkets retail chains. Responsible of obtaining more than $700,000 per year in positive, solid publicity. Writing of press releases and official statements. Corporate news supplements, targeted newsletters, and brochures for both internal and external audiences. Worked closely with the Walmart Foundation (charities and community empowerment). Writing of key messages and communications strategies for crisis prevention (internal and external). Coordination and production of events. Publicity efforts for the launching of new products and services. In charge of identifying success stories, press conferences, media tours and special events as well. Helped launch Walmart's Sustainability Program, including the creation of alliances within both public and private sectors. The Communications Plan supporting the program led Walmart to receive the Zenit Environmental Award, granted by the Puerto Rico Chamber of Commerce. Launching of the $4 Prescriptions pharmacy program. Developing of key messages and delivery of official statements to the media. Helped on the coordination of the annual emblematic benefit events 'Fiesta de la Vid' and the 'Amigo 10K Race.' Launch and supervision of a reforestation program to give away more than 100,000 trees. The program surpassed expectations establishing a strong alliance between the Company and the government's Natural and Environmental Resources Department. Developed a brand identity, including a distinctive graphic style and tone, for all company communications. Established effective working relationships with clients, government officials and media representatives. Developed and managed Walmart Puerto Rico's first employee communications system to distribute company news and critical information. 01/2002 to 07/2005 Business News Reporter Company Name - City , State Coverage of the Retail, Sales, Marketing, and Manufacturing industries. Also writing of Politics, Community, and Human Interest articles and reports. 01/2000 to 01/2002 Business reporter / Supplements writer Company Name - City , State Full coverage of the Advertising, Marketing, Media, and Public Relations industries. Also in charge of Business People Profiles, special reports and front-page stories. 01/1997 to 01/2000 Editor/Writer Company Name - City , State Education 1996 Bachelor of Arts : Communications University of Puerto Rico - City , State 1990 High School Diploma : General Studies Ramón Power y Giralt - City , State Languages Bilingual (Spanish and English). Skills Writer; Editor; Public Relations and Media Relations; Photography and graphic arts; Event coordination; Journalist; Researcher; Analyst; Business strategist; Singer, songwriter & musician. ","
    RETAIL SALES CONSULTANT
    Summary

    Join a Company that allows me to add my knowledge, values and professional experience to its staff in order to serve its customers while meeting and surpassing Company expectations and engaging in tasks that promote challenge, accountability and both personal and collective improvement. Willing to relocate.

    Highlights
    Word, Internet, Windows, Power Point, Microsoft Office, and PhotoShop.- PC and Mac platforms.
    Experience
    08/2014
    Retail Sales Consultant Company Name - City , State
    01/2011 to 01/2014
    Communications, Public Relations & CSR Manager Company Name - City , State
    • Media, Community and strategic Public Relations.- Corporate Social Responsibility.
    • Artist Management.
    • Coordination and production of events.- Social Media accounts creation and management.
    • Photography and video production for Social Media channels
    • Managed crisis communications.
    • Established effective working relationships with clients, government officials and media representatives.
    • Planned and publicized events, including negotiating vendor contracts and designing promotional materials.
    • Press conferences, media tours, in-stores, and special events.
    01/2011 to 01/2012
    Communications, Public Relations & Development Manager Company Name - City , State
    • Host of television program 'Del Campo a la Mesa'.
    • Production assistant.
    • Established effective working relationships with clients and media representatives.
    • In charge of sponsorship and establishing commercial alliances.
    01/2008 to 01/2011
    Communications, Public Relations & CSR Manager Company Name - City , State
    • In charge of all internal and external communications.
    • Company spokesperson and ambassador.
    • Responsible for all forms of Media, Community and Government Relations.
    • Coordination and production of events.
    • Responsible of developing and establishing strategic alliances with groups and agencies including the Office of the First Lady, the Puerto Rico Chamber of Commerce, Women's Advocate, the Puerto Rico Police Department, Family Department, the Ponce Museum of Art, and the Puerto Rico Museum of Art.
    • Responsible of all Corporate Social Responsibility public initiatives.
    • Responsible of establishing alliances with community-based and non-profit groups, including United Way, American Cancer Society, the American Red Cross, Boys & Girls Clubs, Habitat for Humanity, Deaf Community, and Fundación Comunitaria, among others.
    • In charge of store opening ceremonies and protocol.
    • Launching of new products and services.
    • Press conferences, media tours, in-stores, and special events.
    • Development of strategies to promote traffic and increase sales.
    • Responsible of obtaining more than $800,000 in solid publicity every year.
    • Media training for employees and store managers.
    • Local development and launch of corporate programs, including: Recycling of Electronics, Employee Business Networks ['Best Buy Pride' and 'Women's Leadership Forum'], and the '@15' youth program.
    07/2005 to 07/2008
    Media Relations Manager Company Name - City , State
    • Concept and implementation of brand image building and strengthening strategies to enhance and build corporate executives image and brand image.
    • Development and implementation of both internal and external communications for the Walmart, Walmart Supercenter, Sam's Club and Amigo Supermarkets retail chains.
    • Responsible of obtaining more than $700,000 per year in positive, solid publicity.
    • Writing of press releases and official statements.
    • Corporate news supplements, targeted newsletters, and brochures for both internal and external audiences.
    • Worked closely with the Walmart Foundation (charities and community empowerment).
    • Writing of key messages and communications strategies for crisis prevention (internal and external).
    • Coordination and production of events.
    • Publicity efforts for the launching of new products and services.
    • In charge of identifying success stories, press conferences, media tours and special events as well.
    • Helped launch Walmart's Sustainability Program, including the creation of alliances within both public and private sectors.
    • The Communications Plan supporting the program led Walmart to receive the Zenit Environmental Award, granted by the Puerto Rico Chamber of Commerce.
    • Launching of the $4 Prescriptions pharmacy program.
    • Developing of key messages and delivery of official statements to the media.
    • Helped on the coordination of the annual emblematic benefit events 'Fiesta de la Vid' and the 'Amigo 10K Race.'
    • Launch and supervision of a reforestation program to give away more than 100,000 trees.
    • The program surpassed expectations establishing a strong alliance between the Company and the government's Natural and Environmental Resources Department.
    • Developed a brand identity, including a distinctive graphic style and tone, for all company communications.
    • Established effective working relationships with clients, government officials and media representatives.
    • Developed and managed Walmart Puerto Rico's first employee communications system to distribute company news and critical information.
    01/2002 to 07/2005
    Business News Reporter Company Name - City , State
    • Coverage of the Retail, Sales, Marketing, and Manufacturing industries.
    • Also writing of Politics, Community, and Human Interest articles and reports.
    01/2000 to 01/2002
    Business reporter / Supplements writer Company Name - City , State
    • Full coverage of the Advertising, Marketing, Media, and Public Relations industries.
    • Also in charge of Business People Profiles, special reports and front-page stories.
    01/1997 to 01/2000
    Editor/Writer Company Name - City , State
    Education
    1996
    Bachelor of Arts : Communications University of Puerto Rico - City , State
    1990
    High School Diploma : General Studies Ramón Power y Giralt - City , State
    Languages
    Bilingual (Spanish and English).
    Skills

    Writer; Editor; Public Relations and Media Relations; Photography and graphic arts; Event coordination; Journalist; Researcher; Analyst; Business strategist; Singer, songwriter & musician.

    ",PUBLIC-RELATIONS 25990239," INFORMATION TECHNOLOGY INSTRUCTOR Summary Seventeen years experience in the information technology field. Seven years experience in curriculum design and computer based training development. Group and project management experience for over twelve years. Advanced problem solving skills and expertise. Advanced customer service training and experience Curriculum Data Analysis Other · Curriculum design · Advanced Data Analysis · Student counseling · Learning analysis · Market analysis · Customer service training · Advanced planning · Training success evaluation · Team building · Articulation and development · Quantitative project analysis · Project management · implementation · Qualitative project analysis · Advanced conflict resolution · Evaluation · Advanced user experience · Market driven planning expertise · Computer based training design data analysis Highlights Media Design Productivity Other · Photoshop · Microsoft · Network Management · Premier · Word · Novell Console 1 · Illustrator · Excel · Microsoft Networking · InDesign · Powerpoint · Cable Wiring Standards · Flash · Project · Machine Hardware · Dreamweaver · Outlook · Windows OS installation & · Fireworks · iLife Repair · Soundbooth · Pages · Mac OS Installation & Repair · QuarkXpress · Numbers · Virtualization · Camtasia · Keynote · Parallells · HTML Coding · iMovie · VMware, Desktop & Fusion · PHP / Database connection · iPhoto · Course Management Software Experience Information Technology Instructor ................................................................................................................... Jan 2012 to Current Company Name － City , State Manage student learning needs. Create Curriculum for IT Program. Manage two part time instructors. Teach three classes of twenty-two students each class per day. Manage open entry/open exit curriculum for all training in the program. Verify training outcome reports to maintain COE standards. Data metric analysis of student progress throughout the course. Answer questions of potential students and parents. Review and update training standards as needed. New curriculum development according to market requirements Customer service training tailored towards IT students Partner with fellow instructors to provide cross training and student interaction Work with student services to assure student success Counsel students on learning methods and methods for improvement. Help Desk Manager ­ Campus D ..................................................................................................................... Jan 2010 to Jan 2012 Company Name － City , State Manage incoming troubleshooting calls from four state agencies. Assisted help desk staff members in resolving customer requests with first call resolution. Create and specify computer standards for the Utah Dept. of Health. Trained fourteen help desk staff members on help desk phone client installation and usage. Software management for Dept. of Health. Manage new user creation procedure for state departments of Health & Natural Resources. Created new user training documentation for thirty help desk staff members in the State of Utah. Provide remote control support for customers throughout the state. Customer friendliness reported on several occasions to management staff, commended for ability to teach customer how to utilize their technology more effectively. Media Designer .................................................................................................................................................. Jan 2009 to Jan 2010 Company Name － City , State Prepare training curriculum for preparedness trainings. Designed eighteen computer based training courses for the department of Health's management staff training over one hundred managers providing significant cost savings. Coordinated information technology needs for fifty preparedness staff members. Designed cover art and the multimedia presentations to give trainees after sessions, prepared over one thousand take home packets for various trainings. Served as technical lead staff member for the Utah Department of Health's training and education center. Technical Support Specialist ............................................................................................................................ Jan 2002 to Jan 2009 Company Name － City , State Provided advanced level technical support for department staff in computer repair and service. Inventory control for department of health hardware. Created Technology standards for division of Health systems improvement. Served on advisory committee for mobile device policy creation. Updated department travel system from paper to online. Education Masters of Education , Learning & Technology 2012 Doctorate of Education; Higher Education, Ed.d ...........................Concordia University M.Ed. ............................. Western Governor's University Learning & Technology Bachelor of Science , Information Technology Management Information Technology Management B.S. ......... 2010 Western Governor's University Associate of Applied Science , Multimedia Technologies Multimedia Technologies A.A.S ......................... 2003 Utah Valley University Skills Photoshop, Premier, art, Cable, Hardware, computer repair, curriculum development, client, Customer service training, Database, Department of Health, documentation, Dreamweaver, Fireworks, Flash, help desk, HTML Coding, Illustrator, InDesign, information technology, Inventory control, Mac OS, market, Excel, Microsoft Networking, Outlook, Powerpoint, Windows OS, Word, multimedia presentations, Natural, Network Management, Novell, PHP, progress, QuarkXpress, staff training, technical support, user training, phone, troubleshooting, Wiring ","
    INFORMATION TECHNOLOGY INSTRUCTOR
    Summary
    Seventeen years experience in the information technology field. Seven years experience in curriculum design and computer based training development. Group and project management experience for over twelve years. Advanced problem solving skills and expertise. Advanced customer service training and experience Curriculum Data Analysis Other · Curriculum design · Advanced Data Analysis · Student counseling · Learning analysis · Market analysis · Customer service training · Advanced planning · Training success evaluation · Team building · Articulation and development · Quantitative project analysis · Project management · implementation · Qualitative project analysis · Advanced conflict resolution · Evaluation · Advanced user experience · Market driven planning expertise · Computer based training design data analysis
    Highlights
    Media Design Productivity Other · Photoshop · Microsoft · Network Management · Premier · Word · Novell Console 1 · Illustrator · Excel · Microsoft Networking · InDesign · Powerpoint · Cable Wiring Standards · Flash · Project · Machine Hardware · Dreamweaver · Outlook · Windows OS installation & · Fireworks · iLife Repair · Soundbooth · Pages · Mac OS Installation & Repair · QuarkXpress · Numbers · Virtualization · Camtasia · Keynote · Parallells · HTML Coding · iMovie · VMware, Desktop & Fusion · PHP / Database connection · iPhoto · Course Management Software
    Experience
    Information Technology Instructor ................................................................................................................... Jan 2012 to Current
    Company Name － City , State
    • Manage student learning needs.
    • Create Curriculum for IT Program.
    • Manage two part time instructors.
    • Teach three classes of twenty-two students each class per day.
    • Manage open entry/open exit curriculum for all training in the program.
    • Verify training outcome reports to maintain COE standards.
    • Data metric analysis of student progress throughout the course.
    • Answer questions of potential students and parents.
    • Review and update training standards as needed.
    • New curriculum development according to market requirements Customer service training tailored towards IT students Partner with fellow instructors to provide cross training and student interaction Work with student services to assure student success Counsel students on learning methods and methods for improvement.
    Help Desk Manager ­ Campus D ..................................................................................................................... Jan 2010 to Jan 2012
    Company Name － City , State
    • Manage incoming troubleshooting calls from four state agencies.
    • Assisted help desk staff members in resolving customer requests with first call resolution.
    • Create and specify computer standards for the Utah Dept.
    • of Health.
    • Trained fourteen help desk staff members on help desk phone client installation and usage.
    • Software management for Dept.
    • of Health.
    • Manage new user creation procedure for state departments of Health & Natural Resources.
    • Created new user training documentation for thirty help desk staff members in the State of Utah.
    • Provide remote control support for customers throughout the state.
    • Customer friendliness reported on several occasions to management staff, commended for ability to teach customer how to utilize their technology more effectively.
    Media Designer .................................................................................................................................................. Jan 2009 to Jan 2010
    Company Name － City , State
    • Prepare training curriculum for preparedness trainings.
    • Designed eighteen computer based training courses for the department of Health's management staff training over one hundred managers providing significant cost savings.
    • Coordinated information technology needs for fifty preparedness staff members.
    • Designed cover art and the multimedia presentations to give trainees after sessions, prepared over one thousand take home packets for various trainings.
    • Served as technical lead staff member for the Utah Department of Health's training and education center.
    Technical Support Specialist ............................................................................................................................ Jan 2002 to Jan 2009
    Company Name － City , State
    • Provided advanced level technical support for department staff in computer repair and service.
    • Inventory control for department of health hardware.
    • Created Technology standards for division of Health systems improvement.
    • Served on advisory committee for mobile device policy creation.
    • Updated department travel system from paper to online.
    Education
    Masters of Education , Learning & Technology 2012 Doctorate of Education; Higher Education, Ed.d ...........................Concordia University M.Ed. ............................. Western Governor's University Learning & Technology
    Bachelor of Science , Information Technology Management Information Technology Management
    B.S. ......... 2010 Western Governor's University
    Associate of Applied Science , Multimedia Technologies Multimedia Technologies
    A.A.S ......................... 2003 Utah Valley University
    Skills
    Photoshop, Premier, art, Cable, Hardware, computer repair, curriculum development, client, Customer service training, Database, Department of Health, documentation, Dreamweaver, Fireworks, Flash, help desk, HTML Coding, Illustrator, InDesign, information technology, Inventory control, Mac OS, market, Excel, Microsoft Networking, Outlook, Powerpoint, Windows OS, Word, multimedia presentations, Natural, Network Management, Novell, PHP, progress, QuarkXpress, staff training, technical support, user training, phone, troubleshooting, Wiring
    ",INFORMATION-TECHNOLOGY 29002596," DIRECTOR, GLOBAL DIGITAL MARKETING Executive Profile Results oriented leader with extensive B-B marketing and technical experience leading global cross-functional teams delivering innovation, and profitable measurable results while fostering a collaborative team focused culture. Passionate in championing creation of digital and content marketing strategies and practices. Proven record of success in influencing and driving change while delivering business results in unexpected and cutting edge ways. Skill Highlights Cross-media demand generation Digital, Social and new media Strategy and competitive planning Analytics LSS Green Belt certified Event and workshop strategy Value proposition creation Product marketing Content marketing strategies Channel marketing and expansion Industry marketing Agile Development and Marketing Professional Experience Director, Global Digital Marketing 01/2014 to Current Company Name City , State Global leader for web marketing strategy and operations for www.xerox.com including leading digital marketing strategy and integration, web site content marketing strategy, traffic analysis and optimization, SEO, translations, social media integration, marketing automation / online demand generation and voice of customer validation. Own development of first ever web content marketing strategy to support launch of new dynamic, relevant/personalized and responsive corporate site. Develop and execute demand generation strategies to position corporate website as center of inbound marketing including integration of Marketo and leveraging features of marketing automation across the marketing and communications community. Manage team of 12 full time professionals and agency partners. Significant day-to-day management of global projects, with ongoing prioritization and internal partner and executive engagement. Boosted website traffic by 8% by integrating social media. Manager, Interactive Marketing 04/2013 to 12/2013 Company Name City , State Led global strategy for technology business on www.xerox.com including web site content delivery, traffic analysis and optimization, web marketing strategy and integration, ratings and reviews, and demand generation with online forms and campaigns. Drove new page design for a strategic company business with a 50% increase in traffic. Managed team of five along with budget Manager, Marketing Communications 03/2011 to 04/2013 Company Name City , State Developed worldwide marketing communications supporting high end printing business including cross media direct marketing campaigns resulting in ROI of 10. Proofed and approved production drafts of promotional materials. Earned LSS Green Belt Certification developing new value proposition for business. Led strategy and marcom execution for events and thought leadership workshops. Managed project deadlines and monitored milestones through completion stage. Ensured agency marketing expenses were inline with established budget of $1M. Worked closely with internal partners to identify needs and challenges to provide solutions-oriented campaign. Manager, Packaging Industry Marketing 01/2009 to 03/2011 Company Name City , State Created global marketing strategy for entering new market along with targeted communications. Delivered marketing programs and sales tools enabling the field with accelerated go to market timeline. Designed and led implementation of customer events and executive presentations Negotiated contracts with industry consultants to support credibility with prospects. Met program objectives for new business penetration. Manager, Applications Marketing 01/2007 to 01/2009 Company Name City , State Implemented new go to market strategy with responsibility for management of cross functional teams totaling 50+ members. Delivered sales training, marketing collateral and customer application tools for worldwide use in four months and presented at customer meetings. 90% + positive rating of program and delivery by sales to enable new and additional revenue. Managed $1M budget. Healthcare & Retail Industry Marketing Manager 02/2005 to 01/2007 Company Name City , State Developed content and supported roll-out of industry training worldwide, industry sales and customer tools, and customer workshops. Resulted in 2.2% install growth in Healthcare and 6% in Retail along with a 44% increase in color installs for each sector. Finance & Accounting Services Marketing Manager 01/2003 to 02/2005 Company Name City , State Marketed business process services exceeding lead generation and sales goals. Led development of sales training, marketing materials and account profiling. Managed overall marketing department budget along with HR responsibility for two employees. Solutions Marketing Manager 06/2001 to 01/2003 Company Name City , State Negotiated requirements for development of solution offerings targeted for financial services and healthcare clients. Exceeded goals with solution being #1 in revenue and installs for 2001 and 2002 for financial services and healthcare industry team. Internet Marketing Manager 11/2000 to 06/2001 Company Name City , State Led development of internet marketing strategies for accounts working with web development team. Delivered proposals to accounts and managed implementation of marketing strategies. Retail Sales Account Manager 07/2000 to 11/2000 Company Name City , State Negotiated pricing, marketing development funds and product placements at retail and internet accounts. Retail Multi-function Product Marketing Manager 08/1998 to 07/2000 Company Name City , State Global responsibility for concept development and timely execution of fax based multi-function for retail and small to medium sized business channels. Managed all product collateral development including packaging and point of sale materials. Negotiated product features and look and feel with OEM supplier, set pricing and launch guidelines, and developed and delivered training worldwide. Lead member of core team tasked with developing next generation inkjet strategy and implementation plans. Color Services Launch Manager 03/1997 to 08/1998 Company Name City , State Successfully launched color document services marketing program to US services sales representatives. Resulted in 237% profit growth for 1997. Developed measurement process to track growth of color services. Managed all color training events for services sales reps and delivered training to new sales reps. Customer Interface Engineer for Color Products 03/1995 to 03/1997 Company Name City , State Managed creation and global execution of customer documentation, translations, customer training materials, product user interface dialogues and product look and feel. Delivered marketing image quality samples, collateral input, demo script writing, product demos,. Created and presented product training to color sales specialists and product overviews for customers. Network Engineer 05/1987 to 03/1995 Company Name City , State Managed two engineering teams and established internal transfer pricing for network services and negotiated pricing contracts with telecommunications and hardware suppliers. Led customer requirement gathering, business case justification and implementation of first digital and internal network at Xerox resulting in $550k annual savings, increased speed, reliability and level of service. Education MBA : Executive Development University of Rochester - William E. Simon School of BusinessAdministration City , State Bachelor of Science : Electrical Engineering Boston University City , State Interests Recreational sports and fitness Reading and travel Fairport Soccer Club - Team Manager Fairport High School Girls Soccer and Girls Lacrosse - Booster club member Additional Information ADDITIONAL INFORMATION Fairport Soccer Club - Team Manager Fairport High School Girls Soccer and Girls Lacrosse - Booster club member Skills ","
    DIRECTOR, GLOBAL DIGITAL MARKETING
    Executive Profile

    Results oriented leader with extensive B-B marketing and technical experience leading global cross-functional teams delivering innovation, and profitable measurable results while fostering a collaborative team focused culture. Passionate in championing creation of digital and content marketing strategies and practices. Proven record of success in influencing and driving change while delivering business results in unexpected and cutting edge ways.

    Skill Highlights

    Cross-media demand generation

    Digital, Social and new media

    Strategy and competitive planning

    Analytics

    LSS Green Belt certified

    Event and workshop strategy

    Value proposition creation

    Product marketing

    Content marketing strategies

    Channel marketing and expansion

    Industry marketing

    Agile Development and Marketing
    Professional Experience
    Director, Global Digital Marketing 01/2014 to Current Company Name City , State
    • Global leader for web marketing strategy and operations for www.xerox.com including leading digital marketing strategy and integration, web site content marketing strategy, traffic analysis and optimization, SEO, translations, social media integration, marketing automation / online demand generation and voice of customer validation.
    • Own development of first ever web content marketing strategy to support launch of new dynamic, relevant/personalized and responsive corporate site.
    • Develop and execute demand generation strategies to position corporate website as center of inbound marketing including integration of Marketo and leveraging features of marketing automation across the marketing and communications community.
    • Manage team of 12 full time professionals and agency partners.
    • Significant day-to-day management of global projects, with ongoing prioritization and internal partner and executive engagement.
    • Boosted website traffic by 8% by integrating social media.
    Manager, Interactive Marketing 04/2013 to 12/2013 Company Name City , State
    • Led global strategy for technology business on www.xerox.com including web site content delivery, traffic analysis and optimization, web marketing strategy and integration, ratings and reviews, and demand generation with online forms and campaigns.
    • Drove new page design for a strategic company business with a 50% increase in traffic.
    • Managed team of five along with budget
    Manager, Marketing Communications 03/2011 to 04/2013 Company Name City , State
    • Developed worldwide marketing communications supporting high end printing business including cross media direct marketing campaigns resulting in ROI of 10. Proofed and approved production drafts of promotional materials.
    • Earned LSS Green Belt Certification developing new value proposition for business.
    • Led strategy and marcom execution for events and thought leadership workshops.
    • Managed project deadlines and monitored milestones through completion stage.
    • Ensured agency marketing expenses were inline with established budget of $1M.
    • Worked closely with internal partners to identify needs and challenges to provide solutions-oriented campaign.
    Manager, Packaging Industry Marketing 01/2009 to 03/2011 Company Name City , State
    • Created global marketing strategy for entering new market along with targeted communications.
    • Delivered marketing programs and sales tools enabling the field with accelerated go to market timeline.
    • Designed and led implementation of customer events and executive presentations
    • Negotiated contracts with industry consultants to support credibility with prospects.
    • Met program objectives for new business penetration.
    Manager, Applications Marketing 01/2007 to 01/2009 Company Name City , State
    • Implemented new go to market strategy with responsibility for management of cross functional teams totaling 50+ members.
    • Delivered sales training, marketing collateral and customer application tools for worldwide use in four months and presented at customer meetings.
    • 90% + positive rating of program and delivery by sales to enable new and additional revenue.
    • Managed $1M budget.
    Healthcare & Retail Industry Marketing Manager 02/2005 to 01/2007 Company Name City , State
    • Developed content and supported roll-out of industry training worldwide, industry sales and customer tools, and customer workshops.
    • Resulted in 2.2% install growth in Healthcare and 6% in Retail along with a 44% increase in color installs for each sector.
    Finance & Accounting Services Marketing Manager 01/2003 to 02/2005 Company Name City , State
    • Marketed business process services exceeding lead generation and sales goals.
    • Led development of sales training, marketing materials and account profiling.
    • Managed overall marketing department budget along with HR responsibility for two employees.
    Solutions Marketing Manager 06/2001 to 01/2003 Company Name City , State
    • Negotiated requirements for development of solution offerings targeted for financial services and healthcare clients.
    • Exceeded goals with solution being #1 in revenue and installs for 2001 and 2002 for financial services and healthcare industry team.
    Internet Marketing Manager 11/2000 to 06/2001 Company Name City , State
    • Led development of internet marketing strategies for accounts working with web development team.
    • Delivered proposals to accounts and managed implementation of marketing strategies.
    Retail Sales Account Manager 07/2000 to 11/2000 Company Name City , State
    • Negotiated pricing, marketing development funds and product placements at retail and internet accounts.
    Retail Multi-function Product Marketing Manager 08/1998 to 07/2000 Company Name City , State
    • Global responsibility for concept development and timely execution of fax based multi-function for retail and small to medium sized business channels.
    • Managed all product collateral development including packaging and point of sale materials.
    • Negotiated product features and look and feel with OEM supplier, set pricing and launch guidelines, and developed and delivered training worldwide.
    • Lead member of core team tasked with developing next generation inkjet strategy and implementation plans.
    Color Services Launch Manager 03/1997 to 08/1998 Company Name City , State
    • Successfully launched color document services marketing program to US services sales representatives.
    • Resulted in 237% profit growth for 1997.
    • Developed measurement process to track growth of color services.
    • Managed all color training events for services sales reps and delivered training to new sales reps.
    Customer Interface Engineer for Color Products 03/1995 to 03/1997 Company Name City , State
    • Managed creation and global execution of customer documentation, translations, customer training materials, product user interface dialogues and product look and feel.
    • Delivered marketing image quality samples, collateral input, demo script writing, product demos,.
    • Created and presented product training to color sales specialists and product overviews for customers.
    Network Engineer 05/1987 to 03/1995 Company Name City , State
    • Managed two engineering teams and established internal transfer pricing for network services and negotiated pricing contracts with telecommunications and hardware suppliers.
    • Led customer requirement gathering, business case justification and implementation of first digital and internal network at Xerox resulting in $550k annual savings, increased speed, reliability and level of service.
    Education
    MBA : Executive Development University of Rochester - William E. Simon School of BusinessAdministration City , State
    Bachelor of Science : Electrical Engineering Boston University City , State
    Interests

    Recreational sports and fitness

    Reading and travel

    Fairport Soccer Club - Team Manager

    Fairport High School Girls Soccer and Girls Lacrosse - Booster club member

    Additional Information
    • ADDITIONAL INFORMATION Fairport Soccer Club - Team Manager Fairport High School Girls Soccer and Girls Lacrosse - Booster club member
    Skills
    ",DIGITAL-MEDIA 18805506," SENIOR ASSOCIATE Executive Profile Seasoned Financial Markets professional with over 12 years of experience in Global Financial Markets Sales & Trading across the Corporate and Institutional space in India. Skill Highlights Developing and sustaining strong client relationships. Demonstrated ability to deliver solutions to clients, based on excellent analytical skills.   Compatibility for both, independent and teamwork. Project management Product development Risk management assessor Core Accomplishments Created strategies to develop and expand existing & new customer relationships, resulting in a 150 % increase in annual Global Markets sales revenue Helped grow bank's Global Markets revenue by 200 % from $ 0.5M to $ 1.5M Acquired 20 new clients in the past year, with total trading volume of $10B through professional networking, loan reviews and marketing Professional Experience Senior Associate 12/2012 to 06/2016 Company Name City Primary responsibilities included providing Advisory & Execution to Corporate & Institutional clients across Foreign Exchange, Interest Rates & Commodities products in line with their Credit & Risk profile Reviewed clients' accounts and results regularly to determine whether life changes, economic developments or financial performance indicated a need for plan revision Analyzed financial information obtained from clients to determine strategies for meeting clients' financial & risk management objectives Communicated regularly with management regarding portfolio performance and new loan transaction quality ​ Interpreted data on price, yield, stability, future investment-risk trends, economic influences and other factors affecting investment programs Involvement in product structuring function to offer tailor made products to clients to meet internal & regulatory requirements. Active involvement in developing and launching of new products to increase and strengthen client engagement Followed Global Service Delivery approach to capitalize on off-shore business opportunities with clients having a multi geographical presence Investigated red flags for fraud, embezzlement, money laundering, tax evasion, false accounting statements, organized crime, terrorist financing and insider trading as a part of new client engagement   Assisted senior-level credit officers with complex loan applications Providing a strong back up to the trading/ALM desk and also manage the execution and lay-off of risk from the trading book FX Dealer 05/2009 to 12/2012 Company Name City Trading responsibilities included market making & proprietary trading in spot (USD/INR) & G7 currencies in the inter-bank market and also internal sales team Manage the INR risk and liquidity funding book in coordination with the money market desk. Monitoring of the Net Open Position (NOP) and Aggregate Gap Limit (AGL) limits for the bank. Developing the pricing mechanism and actively managing the entire process flow for launch of electronic trading platform. Franchise building by regularly interacting with Sales and Clients. Participate in various activities to help offshore counterparts to understand and undertake activities in the Indian financial markets. Providing inputs to the daily market commentary and other research publications. Associate 05/2004 to 03/2009 Company Name City Provide Advisory & Execution capabilities to manage Foreign Exchange & Interest Rate hedging flows for clients across the Corporate Coverage Group Managing a team of two traders to run the High Frequency trading desk for top tier clients based on Technical & Fundamental analysis Generate & manage Fx flows by working closely with the trade finance, cash management and the Institutional Client group Pricing and execution for currency option structures including vanilla options, single & multiple barrier options & exotic structured options Generated revenues in excess of EUR 4.0 Million for 2008 and over EUR 8.0 Million for 2007 Involved in the set-up & implementation of a new in-house trade capture system for Fx trades Education Post Graduate Diploma in Business Administration : Finance & Marketing May 2004 S.I.E.S College of Management Studies City , State , India Post Graduate Diploma in Business Administration with dual specialization in Finance & Marketing Bachelor of Commerce : Accounting and Finance March 2001 Mumbai University City , State , India Bachelors in Accounting, Finance & Economics Post Graduate Diploma : Export- Import Management December 2001 Indian Merchant Chambers City , State , India Post Graduate Diploma in Export- Import Management Interests Traveling and Photography Skills Proficient with Bloomberg & Reuters newswire applications along with MS Office proficiency Additional Information Currently pursuing the Certified Public Accountant (CPA) program. Willing to take any additional certifications as required by the regulatory and the firms' guidelines.  ","
    SENIOR ASSOCIATE
    Executive Profile
    Seasoned Financial Markets professional with over 12 years of experience in Global Financial Markets Sales & Trading across the Corporate and Institutional space in India.
    Skill Highlights
    • Developing and sustaining strong client relationships.
    • Demonstrated ability to deliver solutions to clients, based on excellent analytical skills.  
    • Compatibility for both, independent and teamwork.
    • Project management
    • Product development
    • Risk management assessor
    Core Accomplishments
    • Created strategies to develop and expand existing & new customer relationships, resulting in a 150 % increase in annual Global Markets sales revenue
    • Helped grow bank's Global Markets revenue by 200 % from $ 0.5M to $ 1.5M
    • Acquired 20 new clients in the past year, with total trading volume of $10B through professional networking, loan reviews and marketing
    Professional Experience
    Senior Associate 12/2012 to 06/2016 Company Name City
    • Primary responsibilities included providing Advisory & Execution to Corporate & Institutional clients across Foreign Exchange, Interest Rates & Commodities products in line with their Credit & Risk profile
    • Reviewed clients' accounts and results regularly to determine whether life changes, economic developments or financial performance indicated a need for plan revision
    • Analyzed financial information obtained from clients to determine strategies for meeting clients' financial & risk management objectives
    • Communicated regularly with management regarding portfolio performance and new loan transaction quality
    • ​ Interpreted data on price, yield, stability, future investment-risk trends, economic influences and other factors affecting investment programs
    • Involvement in product structuring function to offer tailor made products to clients to meet internal & regulatory requirements.
    • Active involvement in developing and launching of new products to increase and strengthen client engagement
    • Followed Global Service Delivery approach to capitalize on off-shore business opportunities with clients having a multi geographical presence
    • Investigated red flags for fraud, embezzlement, money laundering, tax evasion, false accounting statements, organized crime, terrorist financing and insider trading as a part of new client engagement  
    • Assisted senior-level credit officers with complex loan applications
    • Providing a strong back up to the trading/ALM desk and also manage the execution and lay-off of risk from the trading book
    FX Dealer 05/2009 to 12/2012 Company Name City
    • Trading responsibilities included market making & proprietary trading in spot (USD/INR) & G7 currencies in the inter-bank market and also internal sales team
    • Manage the INR risk and liquidity funding book in coordination with the money market desk.
    • Monitoring of the Net Open Position (NOP) and Aggregate Gap Limit (AGL) limits for the bank.
    • Developing the pricing mechanism and actively managing the entire process flow for launch of electronic trading platform.
    • Franchise building by regularly interacting with Sales and Clients.
    • Participate in various activities to help offshore counterparts to understand and undertake activities in the Indian financial markets.
    • Providing inputs to the daily market commentary and other research publications.
    Associate 05/2004 to 03/2009 Company Name City
    • Provide Advisory & Execution capabilities to manage Foreign Exchange & Interest Rate hedging flows for clients across the Corporate Coverage Group
    • Managing a team of two traders to run the High Frequency trading desk for top tier clients based on Technical & Fundamental analysis
    • Generate & manage Fx flows by working closely with the trade finance, cash management and the Institutional Client group
    • Pricing and execution for currency option structures including vanilla options, single & multiple barrier options & exotic structured options
    • Generated revenues in excess of EUR 4.0 Million for 2008 and over EUR 8.0 Million for 2007
    • Involved in the set-up & implementation of a new in-house trade capture system for Fx trades
    Education
    Post Graduate Diploma in Business Administration : Finance & Marketing May 2004 S.I.E.S College of Management Studies City , State , India Post Graduate Diploma in Business Administration with dual specialization in Finance & Marketing
    Bachelor of Commerce : Accounting and Finance March 2001 Mumbai University City , State , India Bachelors in Accounting, Finance & Economics
    Post Graduate Diploma : Export- Import Management December 2001 Indian Merchant Chambers City , State , India Post Graduate Diploma in Export- Import Management
    Interests
    Traveling and Photography
    Skills
    Proficient with Bloomberg & Reuters newswire applications along with MS Office proficiency
    Additional Information
    Currently pursuing the Certified Public Accountant (CPA) program. Willing to take any additional certifications as required by the regulatory and the firms' guidelines. 
    ",BANKING 17704246," SALES ASSOCIATE Summary Experienced Manager at HyVee Grocery Store with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Self-motivated and dependable while achieving high performance with minimal supervision.  Demonstrated the ability to complete tasks accurately despite interruptions and competing demands. Detail-oriented and organized Transportation Logistics Coordinator offers comprehensive background in transportation management. Expert in transportation operations, waste prevention and safety compliance. HyVee  with broad background, including management, customer service and general warehouse operations. Vast experience in all aspects of loading and transporting materials. Resourceful Hyvee and Retech with 2 years Hyvee and  ReTech 1year in warehouse and inventory management. Specializes in increasing efficiency and accuracy in shipping and receiving operations. Hyvee and ReTech  trained in supply chain management with extensive knowledge of enterprise deployment systems. Hardworking [ specializing in efficient loading of merchandise and on-time deliveries. Versed in all operational and financial aspects of fleet management, quality control, inventory control and customer service. Successful 16+ year career in shipping and supply chain management. Dynamic and results-oriented delivery professional specializing in business operations and transportation management. Excels in organized recordkeeping and client relations. Demonstrated the ability to complete tasks accurately despite interruptions and competing demands. Experienced  with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Self-motivated and dependable while achieving high performance with minimal supervision.   Creative professional with extensive project experience from concept to development.  Skills Quick learner Training and development Change management Reports generation and analysis Time management skills  Operations management Excellent communication Excellent communication Client-focused Excel in management, maintenance Experience 03/2007 to 03/2008 Sales Associate Company Name － City , State Engage with the store team and customers to provide excellent customer service •Display a positive attitude and promote teamwork •Exhibit professionalism in appearance and conduct •Follow store procedures in running the cash register and take initiative in doing store tasks •Stock, price, and organize products •Maintain cleanliness inside and outside of store 06/1998 to 09/2015 Crew Member Company Name － City , State • Maintain a fast speed of service, especially during rush times  • Take orders from customers and input their selections into the restaurant's computer systems  • Assemble orders on trays or in bags depending on the type of order • Process large orders for events • Count down your till at the end of each shift and deposit money in the safe • Clean your station thoroughly before, during and after each shift  • Respond to guest questions, concerns and complaints and make sure they leave satisfied  • Follow all restaurant safety and security procedures • Arrive on time for all shifts and stay until shift completion Followed all company safety standards, including food quality and sanitation procedures. Vacuumed and cleaned offices and common areas, emptied trash cans and restocked restroom supplies. Safely used knives, scales, wrappers, compactors, garbage disposals, pallet jack and hand trucks. Performed additional tasks to keep the dining room running smoothly. Used hot water, dish cloths and sanitizing cleaning products to wipe down areas in the kitchen where food had been prepared. Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests. Greeted guests in a pleasant and courteous manner. Operated check stand equipment including cash register, scanner and scale. Prepared the buffet and salad bar for dinner service. Delegated tasks to team members to optimize productivity. Emphasized fast, friendly customer service. Cleaned dishes with detergent and rinsing and sanitizing chemicals in the 3-compartment sink. Conducted price checks for cashiers and service clerks. Diligently cleaned, sanitized and organized food speed racks, food bins, dry storage racks and chemical storage room. Greeted all customers. Built attractive holiday and seasonal displays for merchandising program. Hand-washed dishes and glassware thoroughly. Sprayed all racked items with hot water to loosen and remove food residue. Educated guests on daily specials and menu offerings, enabling them to make decisions on appetizers, entrees and desserts. Maximized table turns and rotated seating for maximum guest satisfaction. Devised unique events and special promotions to drive sales. Promoted and endorsed the company to bring in new business. Welcomed guests with a personable attitude and smile, offering to bring their beverage orders while they reviewed the menu. Welcomed guests with a personable attitude and smile, offering to bring their beverage orders while they reviewed the menu. 17 years merchandising experience. Fulfilled special order requests, including special occasion cakes and party platters. Checked out customers and bagged items quickly. Correctly calculated charges, issued bills and collected payments. Maintained facility compliant with health codes, sanitation requirements and license regulations. Ensured that tables were kept neat by clearing away dirty dishes, wiping down tables and refreshing soft drinks and water glasses. Complied with health and sanitation practices and procedures. Executed cash transactions quickly and accurately. Served guests food as soon as it was prepared, which helped to ensure that it was eaten at the proper temperature. Directed and managed all functions of the dairy, frozen, produce and bakery departments. Stocked displays with new and transferred merchandise. Routinely checked menus to verify they were current, clean and wrinkle-free. 04/2009 to 09/2016 Stock Associate/ Stock management Company Name － City , State Resolved customer problems by investigating issues, answering questions and building rapport. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales. Offered direction and gave constructive feedback to motivate team members. Informed customers about all product lines and services offered by the company. Marked clearance products with updated price tags. Worked as a team member to provide the highest level of service to customers. Helped customers select products that best fit their personal needs. Created strategies to develop and expand existing customer sales, which resulted in a 50% increase in monthly sales. Kept the showroom clean and maintained neat, orderly product displays. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Performed assigned projects and completed checklists in an efficient and accurate manner. Oversaw all daily operations  Received and processed cash and credit payments for in-store purchases. Described use and operation of merchandise to customers. Shared product knowledge with customers while making personal recommendations. Exceeded personal sales goals for 4 quarters in a row. Communicated information to customers about product quality, value and style. Placed special merchandise orders for customers. Opened and closed the store, which included counting cash drawers and making bank deposits. Recruited, hired, developed and retained retail talent for the company. Built and maintained effective relationships with peers and upper management. Educated customers on product and service offerings. Maintained friendly and professional customer interactions. Answered customers' questions and addressed problems and complaints in person and via phone. Completed floor replenishment to guarantee size availability and promote customer satisfaction. Completed floor replenishment to guarantee size availability and promote customer satisfaction. Processed shipments and maintained organized stock shelves. Kept current on market and product trends to effectively answer customer questions. Held each team member accountable for achieving brand and performance goals. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Consulted with customers on the latest styles and trends. Managed team of 20 employees concentrated in whole store. Verified that all merchandising standards were maintained on a daily basis. Offered exceptional customer service to differentiate and promote the company brand. Communicated store policy violations to the leadership team in a timely manner. Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers. Exceeded targeted sales goals by 30%. Delegated work to employees based on shift requirements, individual strengths and unique training. Processed an average of 15-20 on average per hour transactions each day in a timely manner. Maintained visually appealing and effective displays for the entire store. Communicated merchandise needs and issues to appropriate supervisors in a timely fashion. Communicated merchandise needs and issues to appropriate supervisors in a timely fashion. Demonstrated that customers come first by serving them with a sense of urgency. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Kept an eye on building premises for loss prevention and security purposes. Attended 10 team meetings each month to voice concerns and offer constructive feedback to others. Processed all sales transactions accurately and in a timely fashion.. Served as liaison between customers, store personnel and various store departments. Answered customers' questions and addressed problems and complaints in person and via phone. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Compiled weekly monetary reports and records for store managers. 10/2016 to 10/2017 Hand Packer Company Name － City , State •Safety First. Understand and follow all safety procedures, utilizing appropriate safety equipment at all times. Know and obey all traffic and safety laws/regulations. •Remove chex, bloods, grade B, dirts and cracks made by the packing process. •Be responsible for obtaining correct boxes to pack the eggs. •Pack and label boxes correctly. •Follow Standard Operating Procedures and Good Manufacturing Practices. •Responsible for carrying out food safety and quality duties and following the SQF polices/procedures as it relates to their job duties. •Will report any food safety and quality issues/concerns to their manager and/or quality team. •Follow all GMP's and food quality and safety guidelines. •Maintain a safe, clean and organized work area at all times. •Keeping work area safe and clean, according to HACCP standards. •Keeping all egg cartons, sleeves/flats, cubes, cases and open pallets clean and free from contamination to ensure the highest food quality and food safety. •Report any problems to Processing Management. •Perform all other tasks that are requested by management. 07/2017 to 10/2018 Assembler Tech Company Name － City , State Read and interpret drawings, diagrams, blueprints, specifications, schematics, work orders, or reports.  Test product to ensure conformance to specifications.   Set up test apparatus to conduct functional, operational tests to evaluate performance and reliability of prototype or production models.  Review work activities with management.  Perform other duties as assigned by management. Hours are 6-2:30pm Monday- Friday. Overtime often required Must have Mechanical Assembler experience This position is responsible for lay out, build, test, analysis, repair, and modification of production components, equipment, and systems.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to frequently stand and/or walk for long periods of time throughout the day. The employee must occasionally lift and/or move up to 50 pounds unassisted. Visual acuity is required by this job when assembling/testing electrical components. Education and Training 2000 High School Diploma : Basic Fort Dodge High School － City , State , United States 3.0 GPA 2013 Diploma : auto body Iowa Central Community College － City , State , United States Completed professional development in Auto Collion  Completed continuing education  3.2 GPA Certifications Member Institute of Logistics and Transport (MILT) Experience Customer Satisfaction Achieved high customer satisfaction for professional installation of [equipment]. Machine Troubleshooting Performed effective troubleshooting of [machines/systems]  [Number] per [week/month/year]. Purchasing Maintained inventory of spare parts inventories and completed purchase requisitions as necessary. Requisitioned new supplies and equipment. Completed tear downs of existing structures and prepared for new construction. Project Management Used GSupply Solutions ShopTrakker to manage projects. Quality Control Identified and moved empty and broken pallets to proper areas.Adhered to quality control procedures and documented quality checks. Quality Control Identified and moved empty and broken pallets to proper areas.Adhered to quality control procedures and documented quality checks. Scheduling Scheduled and tracked all repairs.Tracked and processed purchase of parts to accounts payable.  Project Planning Provided project controls, cost estimation, and other business support services to technical line management. Programming Programmed general maintenance machinery including lathes and band saws. Cleaned all construction areas to avoid hazards. Inventory Control Restocked and organized items as necessary and as directed. Operation Monitoring Watched indicators to make sure machines were working properly. Quality Control Identified and moved empty and broken pallets to proper areas.Adhered to quality control procedures and documented quality checks. Documentation Reported and documented unsafe conditions, equipment and/or injury. Product Inspection Inspected products to ensure highest quality. Vendor Management: Saved 8% on supply costs by working closely with suppliers to ensure components met department quality standards. Machine Set Up Gave directions to other workers regarding machine set-up and use. Preventative Maintenance Serviced equipment daily, reducing the need annual new equipment, leading to cost savings of $90,000. Machine Repair Detected machine malfunctions and problem-solved accordingly.Repaired, maintained and replaced parts on dies. Equipment Maintenance Performed routine maintenance on equipment on as-needed basis. Testing Inspected and tested machinery and equipment to diagnose machine malfunctions. Inspection Inspected electrical systems, equipment, and fixtures to identify safety hazards for replacement or repair.  Crew Management Interviewed, hired, trained and evaluated team of 25 construction employees. Safety Audit Led monthly safety audits to monitor employee behavior and ensure safe compliance with company policies and safety regulations. Maintenance Reduced equipment downtime by 25% through planned maintenance. Supervision Trained contract workers to perform general warehouse duties to company standards. Blueprint Reading Read blueprints, work orders, and production schedules to accurately determine job instructions and specifications. Training Responsible for providing vision and guidance to a group of 20 construction employees, training them on sufficient project plans and procedures. Performed heavy labor such as lifthing up to 50 pounds and hauling. Problem Diagnosis Used operational knowledge of systems, parts and components to solve problems that arose during assembly. Highlights Automated paint mixing Tools maintenance Color matching Dent filling Estimate preparation Collision repair Surface preparation Customer service skills Strong work ethic Construction health and safety Basic math skills Labor relations Construction means and methods Blueprint reading and interpretation Power tools Accurate measurements and estimates Quality management systems Production line/assembly line  Safety understanding Blueprint interpretation Solid independent worker Dependable independent worker Strong interpersonal skills Deadline driven Direct labor crew training Exceptional problem solver Quality control Team player Demolition Detail-oriented Customer service experience Strong communication skills Strong organizational skills Leadership Flexible work schedule Strategic project planning Blueprint reading OSHA Certified Excellent plan comprehension Lifting up to 100 lbs Timely project completion Hiring and staffing Good at following instructions Solid communication skills OSHA regulatory compliance English fluency Manual labor skills Establishing goals and setting priorities Managing large crews High school diploma Interests Racing car on the race track Help my wife Watching football and baseball. Work on cars  Spend time with family Languages English Personal Information Well, I am 37 years old. Born and rasied in Fort Dodge, IA. Also, married to Cassie Short my wife of the 3years. But been with her for 7 years total. Having a baby in April of 2019. My wife and have a dog. He is very hyper dog but a very good protector.  ","
    SALES ASSOCIATE
    Summary

    Experienced Manager at HyVee Grocery Store with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Self-motivated and dependable while achieving high performance with minimal supervision.  Demonstrated the ability to complete tasks accurately despite interruptions and competing demands.

    Detail-oriented and organized Transportation Logistics Coordinator offers comprehensive background in transportation management. Expert in transportation operations, waste prevention and safety compliance.

    HyVee  with broad background, including management, customer service and general warehouse operations. Vast experience in all aspects of loading and transporting materials.

    Resourceful Hyvee and Retech with 2 years Hyvee and  ReTech 1year in warehouse and inventory management. Specializes in increasing efficiency and accuracy in shipping and receiving operations.

    Hyvee and ReTech  trained in supply chain management with extensive knowledge of enterprise deployment systems.

    Hardworking [ specializing in efficient loading of merchandise and on-time deliveries.

    Versed in all operational and financial aspects of fleet management, quality control, inventory control and customer service. Successful 16+ year career in shipping and supply chain management.

    Dynamic and results-oriented delivery professional specializing in business operations and transportation management. Excels in organized recordkeeping and client relations.

    Demonstrated the ability to complete tasks accurately despite interruptions and competing demands.

    Experienced  with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.

    Self-motivated and dependable while achieving high performance with minimal supervision.  

    Creative professional with extensive project experience from concept to development. 


    Skills
    • Quick learner
    • Training and development
    • Change management
    • Reports generation and analysis
    • Time management skills 
    • Operations management
    • Excellent communication
    • Excellent communication
    • Client-focused
    • Excel in management, maintenance
    Experience
    03/2007 to 03/2008
    Sales Associate Company Name － City , State

    Engage with the store team and customers to provide excellent customer service
    •Display a positive attitude and promote teamwork
    •Exhibit professionalism in appearance and conduct
    •Follow store procedures in running the cash register and take initiative in doing store tasks
    •Stock, price, and organize products
    •Maintain cleanliness inside and outside of store
    06/1998 to 09/2015
    Crew Member Company Name － City , State

    • Maintain a fast speed of service, especially during rush times 

    • Take orders from customers and input their selections into the restaurant's computer systems 

    • Assemble orders on trays or in bags depending on the type of order • Process large orders for events

    • Count down your till at the end of each shift and deposit money in the safe

    • Clean your station thoroughly before, during and after each shift 

    • Respond to guest questions, concerns and complaints and make sure they leave satisfied 

    • Follow all restaurant safety and security procedures

    • Arrive on time for all shifts and stay until shift completion

    • Followed all company safety standards, including food quality and sanitation procedures.
    • Vacuumed and cleaned offices and common areas, emptied trash cans and restocked restroom supplies.
    • Safely used knives, scales, wrappers, compactors, garbage disposals, pallet jack and hand trucks.
    • Performed additional tasks to keep the dining room running smoothly.
    • Used hot water, dish cloths and sanitizing cleaning products to wipe down areas in the kitchen where food had been prepared.
    • Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
    • Greeted guests in a pleasant and courteous manner.
    • Operated check stand equipment including cash register, scanner and scale.
    • Prepared the buffet and salad bar for dinner service.
    • Delegated tasks to team members to optimize productivity.
    • Emphasized fast, friendly customer service.
    • Cleaned dishes with detergent and rinsing and sanitizing chemicals in the 3-compartment sink.
    • Conducted price checks for cashiers and service clerks.
    • Diligently cleaned, sanitized and organized food speed racks, food bins, dry storage racks and chemical storage room.
    • Greeted all customers.
    • Built attractive holiday and seasonal displays for merchandising program.
    • Hand-washed dishes and glassware thoroughly.
    • Sprayed all racked items with hot water to loosen and remove food residue.
    • Educated guests on daily specials and menu offerings, enabling them to make decisions on appetizers, entrees and desserts.
    • Maximized table turns and rotated seating for maximum guest satisfaction.
    • Devised unique events and special promotions to drive sales.
    • Promoted and endorsed the company to bring in new business.
    • Welcomed guests with a personable attitude and smile, offering to bring their beverage orders while they reviewed the menu.
    • Welcomed guests with a personable attitude and smile, offering to bring their beverage orders while they reviewed the menu.
    • 17 years merchandising experience.
    • Fulfilled special order requests, including special occasion cakes and party platters.
    • Checked out customers and bagged items quickly.
    • Correctly calculated charges, issued bills and collected payments.
    • Maintained facility compliant with health codes, sanitation requirements and license regulations.
    • Ensured that tables were kept neat by clearing away dirty dishes, wiping down tables and refreshing soft drinks and water glasses.
    • Complied with health and sanitation practices and procedures.
    • Executed cash transactions quickly and accurately.
    • Served guests food as soon as it was prepared, which helped to ensure that it was eaten at the proper temperature.
    • Directed and managed all functions of the dairy, frozen, produce and bakery departments.
    • Stocked displays with new and transferred merchandise.
    • Routinely checked menus to verify they were current, clean and wrinkle-free.
    04/2009 to 09/2016
    Stock Associate/ Stock management Company Name － City , State
    • Resolved customer problems by investigating issues, answering questions and building rapport.
    • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
    • Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.
    • Offered direction and gave constructive feedback to motivate team members.
    • Informed customers about all product lines and services offered by the company.
    • Marked clearance products with updated price tags.
    • Worked as a team member to provide the highest level of service to customers.
    • Helped customers select products that best fit their personal needs.
    • Created strategies to develop and expand existing customer sales, which resulted in a 50% increase in monthly sales.
    • Kept the showroom clean and maintained neat, orderly product displays.
    • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
    • Performed assigned projects and completed checklists in an efficient and accurate manner.
    • Oversaw all daily operations 
    • Received and processed cash and credit payments for in-store purchases.
    • Described use and operation of merchandise to customers.
    • Shared product knowledge with customers while making personal recommendations.
    • Exceeded personal sales goals for 4 quarters in a row.
    • Communicated information to customers about product quality, value and style.
    • Placed special merchandise orders for customers.
    • Opened and closed the store, which included counting cash drawers and making bank deposits.
    • Recruited, hired, developed and retained retail talent for the company.
    • Built and maintained effective relationships with peers and upper management.
    • Educated customers on product and service offerings.
    • Maintained friendly and professional customer interactions.
    • Answered customers' questions and addressed problems and complaints in person and via phone.
    • Completed floor replenishment to guarantee size availability and promote customer satisfaction.
    • Completed floor replenishment to guarantee size availability and promote customer satisfaction.
    • Processed shipments and maintained organized stock shelves.
    • Kept current on market and product trends to effectively answer customer questions.
    • Held each team member accountable for achieving brand and performance goals.
    • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
    • Consulted with customers on the latest styles and trends.
    • Managed team of 20 employees concentrated in whole store.
    • Verified that all merchandising standards were maintained on a daily basis.
    • Offered exceptional customer service to differentiate and promote the company brand.
    • Communicated store policy violations to the leadership team in a timely manner.
    • Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
    • Exceeded targeted sales goals by 30%.
    • Delegated work to employees based on shift requirements, individual strengths and unique training.
    • Processed an average of 15-20 on average per hour transactions each day in a timely manner.
    • Maintained visually appealing and effective displays for the entire store.
    • Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
    • Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
    • Demonstrated that customers come first by serving them with a sense of urgency.
    • Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
    • Kept an eye on building premises for loss prevention and security purposes.
    • Attended 10 team meetings each month to voice concerns and offer constructive feedback to others.
    • Processed all sales transactions accurately and in a timely fashion..
    • Served as liaison between customers, store personnel and various store departments.
    • Answered customers' questions and addressed problems and complaints in person and via phone.
    • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
    • Compiled weekly monetary reports and records for store managers.
    10/2016 to 10/2017
    Hand Packer Company Name － City , State

    •Safety First. Understand and follow all safety procedures, utilizing appropriate safety equipment at all times. Know and obey all traffic and safety laws/regulations.
    •Remove chex, bloods, grade B, dirts and cracks made by the packing process.
    •Be responsible for obtaining correct boxes to pack the eggs.
    •Pack and label boxes correctly.
    •Follow Standard Operating Procedures and Good Manufacturing Practices.
    •Responsible for carrying out food safety and quality duties and following the SQF polices/procedures as it relates to their job duties.
    •Will report any food safety and quality issues/concerns to their manager and/or quality team.
    •Follow all GMP's and food quality and safety guidelines.
    •Maintain a safe, clean and organized work area at all times.
    •Keeping work area safe and clean, according to HACCP standards.
    •Keeping all egg cartons, sleeves/flats, cubes, cases and open pallets clean and free from contamination to ensure the highest food quality and food safety.
    •Report any problems to Processing Management.
    •Perform all other tasks that are requested by management.
    07/2017 to 10/2018
    Assembler Tech Company Name － City , State

    Read and interpret drawings, diagrams, blueprints, specifications, schematics, work orders, or reports.  Test product to ensure conformance to specifications.   Set up test apparatus to conduct functional, operational tests to evaluate performance and reliability of prototype or production models.  Review work activities with management.  Perform other duties as assigned by management. Hours are 6-2:30pm Monday- Friday. Overtime often required Must have Mechanical Assembler experience This position is responsible for lay out, build, test, analysis, repair, and modification of production components, equipment, and systems.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    While performing the duties of this job, the employee is required to frequently stand and/or walk for long periods of time throughout the day. The employee must occasionally lift and/or move up to 50 pounds unassisted. Visual acuity is required by this job when assembling/testing electrical components.
    Education and Training
    2000
    High School Diploma : Basic Fort Dodge High School － City , State , United States

    3.0 GPA
    2013
    Diploma : auto body Iowa Central Community College － City , State , United States

    Completed professional development in Auto Collion 

    Completed continuing education 

    3.2 GPA
    Certifications

    Member Institute of Logistics and Transport (MILT)


    Experience
    • Customer Satisfaction
      Achieved high customer satisfaction for professional installation of [equipment].
    • Machine Troubleshooting
      Performed effective troubleshooting of [machines/systems]  [Number] per [week/month/year].
    • Purchasing
      Maintained inventory of spare parts inventories and completed purchase requisitions as necessary.
    • Requisitioned new supplies and equipment.
    • Completed tear downs of existing structures and prepared for new construction.
    • Project Management
      Used GSupply Solutions ShopTrakker to manage projects.
    • Quality Control
      Identified and moved empty and broken pallets to proper areas.Adhered to quality control procedures and documented quality checks.
    • Quality Control
      Identified and moved empty and broken pallets to proper areas.Adhered to quality control procedures and documented quality checks.
    • Scheduling
      Scheduled and tracked all repairs.Tracked and processed purchase of parts to accounts payable. 
    • Project Planning
      Provided project controls, cost estimation, and other business support services to technical line management.
    • Programming
      Programmed general maintenance machinery including lathes and band saws.
    • Cleaned all construction areas to avoid hazards.
    • Inventory Control
      Restocked and organized items as necessary and as directed.
    • Operation Monitoring
      Watched indicators to make sure machines were working properly.
    • Quality Control
      Identified and moved empty and broken pallets to proper areas.Adhered to quality control procedures and documented quality checks.
    • Documentation
      Reported and documented unsafe conditions, equipment and/or injury.
    • Product Inspection
      Inspected products to ensure highest quality.
    • Vendor Management:
      Saved 8% on supply costs by working closely with suppliers to ensure components met department quality standards.
    • Machine Set Up
      Gave directions to other workers regarding machine set-up and use.
    • Preventative Maintenance
      Serviced equipment daily, reducing the need annual new equipment, leading to cost savings of $90,000.
    • Machine Repair
      Detected machine malfunctions and problem-solved accordingly.Repaired, maintained and replaced parts on dies.
    • Equipment Maintenance
      Performed routine maintenance on equipment on as-needed basis.
    • Testing
      Inspected and tested machinery and equipment to diagnose machine malfunctions.
    • Inspection
      Inspected electrical systems, equipment, and fixtures to identify safety hazards for replacement or repair. 
    • Crew Management
      Interviewed, hired, trained and evaluated team of 25 construction employees.
    • Safety Audit
      Led monthly safety audits to monitor employee behavior and ensure safe compliance with company policies and safety regulations.
    • Maintenance
      Reduced equipment downtime by 25% through planned maintenance.
    • Supervision
      Trained contract workers to perform general warehouse duties to company standards.
    • Blueprint Reading
      Read blueprints, work orders, and production schedules to accurately determine job instructions and specifications.
    • Training
      Responsible for providing vision and guidance to a group of 20 construction employees, training them on sufficient project plans and procedures.
    • Performed heavy labor such as lifthing up to 50 pounds and hauling.
    • Problem Diagnosis
      Used operational knowledge of systems, parts and components to solve problems that arose during assembly.
    Highlights
    • Automated paint mixing
    • Tools maintenance
    • Color matching
    • Dent filling
    • Estimate preparation
    • Collision repair
    • Surface preparation
    • Customer service skills
    • Strong work ethic
    • Construction health and safety
    • Basic math skills
    • Labor relations
    • Construction means and methods
    • Blueprint reading and interpretation
    • Power tools
    • Accurate measurements and estimates
    • Quality management systems
    • Production line/assembly line 
    • Safety understanding
    • Blueprint interpretation
    • Solid independent worker
    • Dependable independent worker
    • Strong interpersonal skills
    • Deadline driven
    • Direct labor crew training
    • Exceptional problem solver
    • Quality control
    • Team player
    • Demolition
    • Detail-oriented
    • Customer service experience
    • Strong communication skills
    • Strong organizational skills
    • Leadership
    • Flexible work schedule
    • Strategic project planning
    • Blueprint reading
    • OSHA Certified
    • Excellent plan comprehension
    • Lifting up to 100 lbs
    • Timely project completion
    • Hiring and staffing
    • Good at following instructions
    • Solid communication skills
    • OSHA regulatory compliance
    • English fluency
    • Manual labor skills
    • Establishing goals and setting priorities
    • Managing large crews
    • High school diploma
    Interests
    • Racing car on the race track
    • Help my wife
    • Watching football and baseball.
    • Work on cars 
    • Spend time with family


    Languages

    English

    Personal Information

    Well, I am 37 years old. Born and rasied in Fort Dodge, IA. Also, married to Cassie Short my wife of the 3years. But been with her for 7 years total. Having a baby in April of 2019. My wife and have a dog. He is very hyper dog but a very good protector. 

    ",SALES 37473139," STOREKEEPER II Professional Summary The purpose of this document is to secure a responsible career position that fully utilizes educational knowledge and experience while contributing to the goals and values of this organization. Having a friendly attitude and worm personality is an appreciated strong point, as it aided in building positive relationships with customers. As a result, repeat and satisfied customers were well known during career at Pioneer Packaging as well as while working for City of Peoria. Helping people is one of my best characteristics. Obtaining several years experience contacting vendors, answering phones and face to face contact with the public and governmental personnel has honed my customer service abilities. Problem solving skills and a positive work ethic makes communication easier. I am devoted and dedicated to serving in any way possible, and strive to accomplish assigned tasks quickly and efficiently. Exceptional people skills allow the ability to manage personnel and take care of conflicts, disputes and other personal needs of employees. Procurement and Purchasing: Over 10 years processing purchase orders. Primary vendor contact for Inventory Control and Fleet parts room purchases. Highly proficient utilizing inventory procurement practices and procedures. Skills Work History STOREKEEPER II | January 2002 - January 2013 Maintaining and reconciling inventory through clerical support, using PeopleSoft to procure and receive shipments obtained by purchase order. Create excel spread sheets for reports, manage inventory files and research inventory problems. Conduct inventory cycle counts, coordinate stock and document transactions. CSR): Provide Customer Service to Departmental and Fleet Maintenance Personnel, process work orders and fill Fleet Purchase Requisitions, contact vendors to procure fuel, parts and other automobile and truck supplies for fleet services. Trainer: Forklift Operator Safety. Company Name Shipping: Fulfill orders with use of Infrared Scanning System (IFR). Forklift operator: Four-stage electronic single person picker for order pulling and staging. Word processing: Input shipping orders for USPS, UPS, FedEx, and other common carriers. Prepare overseas containers for shipment; verify quantities, shipment labels and paperwork. Company Name WAREHOUSE FLOOR SUPERVISOR | January 1996 - January 2001 Performance areas include: Interviewing prospective employees for higher. Providing daily instruction to warehouse personnel and dispatching drivers for deliveries and pickups. Routine cycle counts of inventory insure and verify, proper placement of inventory. Receive all incoming shipments and verify counts create stock locations. Maintain inventory and quality control procedures. ACCOMPLISHMENTS Personal: Due to specialized training and procurement practices the City of Peoria had an annual savings of $1500.00 annually on costs of goods acquired by purchase order during career. By developing a spreadsheet to record material requisitions and receiving logs, our department was able to stop purchasing preprinted forms from local vendor, as a result monthly operational cost were reduced. Man hours during cycle counts and order pulling were also reduced through consolidating bulk inventory into more manageable amounts with the use of poly-bags rather than just dumping items into bin boxes. Note: The points mentioned above are a small portion of the ideas introduced during career at City of Peoria. Company Name Aviation Structural Mechanic | City , State Line division supervisor assistant, plain captain while in line division. Worked as an aircraft hydraulic and structural systems mechanic as a member of Naval Aircraft Squadron VS-38. Received General under Honorable Conditions Discharge. NJROTC, (Navy Junior Recruit Officer Training Corps). Education Bachelor's Degree Business Management Administration Grand Canyon University City , State Business Management Administration Associate Degree National Education Center City , State Graduate Naval Aviation A School City , State Certified Trainer Forklift Truck Operator Safety AutoCAD Certificate in Architectural Drafting Llewellyn Technology, Certificate, Electro Mechanical Systems Repair City , State Training also includes repair of Signode banding and tie wrapping machines, Synergy, Minipac-poly shrink film packaging systems, remove and replace damaged parts and components, and mechanical devices. Skills Architectural Drafting, AutoCAD, clerical, Customer Service, Data Entry, dispatching, drivers, film, Forklift, Forklift Operator, forms, instruction, inventory, Mechanical, mechanic, Excel, Microsoft Office, PowerPoint, Windows, Word, Navy, Naval, packaging, PeopleSoft, PeopleSoft 9.0, Personnel, presentations, procurement, purchasing, quality control, receiving, reconciling, research, Safety, Scanning, Shipping, spreadsheets, spread sheets, spreadsheet, supervisor, Trainer, Word Processing, Word Perfect ","
    STOREKEEPER II
    Professional Summary
    The purpose of this document is to secure a responsible career position that fully utilizes educational knowledge and experience while contributing to the goals and values of this organization. Having a friendly attitude and worm personality is an appreciated strong point, as it aided in building positive relationships with customers. As a result, repeat and satisfied customers were well known during career at Pioneer Packaging as well as while working for City of Peoria. Helping people is one of my best characteristics. Obtaining several years experience contacting vendors, answering phones and face to face contact with the public and governmental personnel has honed my customer service abilities. Problem solving skills and a positive work ethic makes communication easier. I am devoted and dedicated to serving in any way possible, and strive to accomplish assigned tasks quickly and efficiently. Exceptional people skills allow the ability to manage personnel and take care of conflicts, disputes and other personal needs of employees. Procurement and Purchasing: Over 10 years processing purchase orders. Primary vendor contact for Inventory Control and Fleet parts room purchases. Highly proficient utilizing inventory procurement practices and procedures.
    Skills
    Work History
    STOREKEEPER II | January 2002 - January 2013
    • Maintaining and reconciling inventory through clerical support, using PeopleSoft to procure and receive shipments obtained by purchase order.
    • Create excel spread sheets for reports, manage inventory files and research inventory problems.
    • Conduct inventory cycle counts, coordinate stock and document transactions.
    • CSR): Provide Customer Service to Departmental and Fleet Maintenance Personnel, process work orders and fill Fleet Purchase Requisitions, contact vendors to procure fuel, parts and other automobile and truck supplies for fleet services.
    • Trainer: Forklift Operator Safety.
    Company Name
    • Shipping: Fulfill orders with use of Infrared Scanning System (IFR).
    • Forklift operator: Four-stage electronic single person picker for order pulling and staging.
    • Word processing: Input shipping orders for USPS, UPS, FedEx, and other common carriers.
    • Prepare overseas containers for shipment; verify quantities, shipment labels and paperwork.
    Company Name WAREHOUSE FLOOR SUPERVISOR | January 1996 - January 2001
    • Performance areas include: Interviewing prospective employees for higher.
    • Providing daily instruction to warehouse personnel and dispatching drivers for deliveries and pickups.
    • Routine cycle counts of inventory insure and verify, proper placement of inventory.
    • Receive all incoming shipments and verify counts create stock locations.
    • Maintain inventory and quality control procedures.
    • ACCOMPLISHMENTS Personal: Due to specialized training and procurement practices the City of Peoria had an annual savings of $1500.00 annually on costs of goods acquired by purchase order during career.
    • By developing a spreadsheet to record material requisitions and receiving logs, our department was able to stop purchasing preprinted forms from local vendor, as a result monthly operational cost were reduced.
    • Man hours during cycle counts and order pulling were also reduced through consolidating bulk inventory into more manageable amounts with the use of poly-bags rather than just dumping items into bin boxes.
    • Note: The points mentioned above are a small portion of the ideas introduced during career at City of Peoria.
    Company Name Aviation Structural Mechanic | City , State
    • Line division supervisor assistant, plain captain while in line division.
    • Worked as an aircraft hydraulic and structural systems mechanic as a member of Naval Aircraft Squadron VS-38.
    • Received General under Honorable Conditions Discharge.
    • NJROTC, (Navy Junior Recruit Officer Training Corps).
    Education
    Bachelor's Degree Business Management Administration Grand Canyon University City , State Business Management Administration
    Associate Degree National Education Center City , State
    Graduate Naval Aviation A School City , State
    Certified Trainer Forklift Truck Operator Safety AutoCAD Certificate in Architectural Drafting Llewellyn Technology, Certificate, Electro Mechanical Systems Repair City , State Training also includes repair of Signode banding and tie wrapping machines, Synergy, Minipac-poly shrink film packaging systems, remove and replace damaged parts and components, and mechanical devices.
    Skills
    Architectural Drafting, AutoCAD, clerical, Customer Service, Data Entry, dispatching, drivers, film, Forklift, Forklift Operator, forms, instruction, inventory, Mechanical, mechanic, Excel, Microsoft Office, PowerPoint, Windows, Word, Navy, Naval, packaging, PeopleSoft, PeopleSoft 9.0, Personnel, presentations, procurement, purchasing, quality control, receiving, reconciling, research, Safety, Scanning, Shipping, spreadsheets, spread sheets, spreadsheet, supervisor, Trainer, Word Processing, Word Perfect
    ",AVIATION 17688766," DIRECTOR OF INFORMATION TECHNOLOGY Summary IT Director/Manager with extensive experience in network operations, leveraging expertise in organization growth and problem solving. Driven, professional and detailed-oriented with the proven ability to plan, design and implement technical systems, improve process flow and administer departmental budgets. Highlights Operating Systems: Windows 7, 8.1, 10, Windows Server 2008 R2 & 2012 Exchange Server 2007 & 2010 - Apple; Mac OSX & iOS - BB10 OS, Android LAN, VPN, WAN IP networking Citrix and remote terminal services, LogMeIn, Team Viewer, Skype for business. Experience with SQL, SaaS and Hyper-V Active Directory Services, Group Policy, DNS, DHCP, SSL, WSUS and FTP San/Nas Storage, Cisco Routers, HP Switches, Sonicwall Firewalls Symantec Backup/AntiVirus, Trend-Micro, Arcserve, Acronis Experience January 1996 to January 2016 Company Name City , State Director of Information Technology Directed and managed the entire IT operations for a commercial real estate investment company with over 15 locations throughout the U.S. Forecasted and planned all network information processing and communication needs for the entire company. Provided senior level leadership on all IT security and risk management concerns. Being proactive to ensure the continued functionality of a stable, reliable, and secure IT environment, including focus on current and anticipated cybersecurity threats and risk. Ensured technology compliance with SOX, PCI, IT general and regulatory controls. Established, documented and administered all IT operational policies and procedures to control systems and integrity risks. Created and analyzed annual IT operational and capital budgets and 5-year plans. Efficiently used monies allocated within those budgets. Inspected 3rd party contracts, evaluated and negotiated proposals for software and hardware services. Project leader for developing, planning and instituting disaster recovery and business continuity. Provided redundancy on all network components and system failovers. Redundant communication and internet lines using BGP for failover. Ensured the consistency of existing applications by creating, maintaining, testing and enforcing standards/procedures for implementing software rollouts. Used document imaging system for record retention. Maintained and upgraded all Audio/Video in conference rooms. Installed office security: Card key and camera systems. Hired and managed system administrators and supervised outside consultants. Originally hired as IT Manager promoted to Director in 2002. January 1995 to January 1996 Company Name City , State Manager of Information Technologies Provided network administration, PC and network trouble shooting, file server configuration, backup systems configuration, network and switch management. Maintained Lotus Notes Domino Mail Server, operating system and application software upgrading, anti-virus and firewall management, hardware configuration and troubleshooting, application maintenance and administration. January 1992 to January 1995 Company Name City , State Sole IT person Manager of Information Services Recruited to relocate to Chicago to run the accounting operations system. Began at LINC as the Accounting Operations Manager eventually became the Network Manager. Maintained UNIX and Novell servers. January 1991 to January 1992 Company Name City , State Customer Service Representative Recruited by Software Company to relocate to Wellesley, MA. Provided technical support for customers. Education Baruch College City , State Accounting BS Accounting Skills Accounting, Active Directory, anti-virus, AntiVirus, Apple, Arcserve, Audio, Backup, BGP, budgets, Cisco Routers, Citrix, hardware, contracts, DHCP, disaster recovery, DNS, Firewalls, firewall, focus, FTP, hardware configuration and troubleshooting, HP, imaging, IP, LAN, leadership, LINC, Domino, Lotus Notes, MA, Mac, Director, Exchange Server, Mail, office, Windows 7, network administration, Nas, Network, networking, Novell servers, Operating Systems, OS, operating system, PCI, camera, policies, Project leader, proposals, real estate, risk management, San, server configuration, SQL, SSL, Switches, switch, Symantec, technical support, Trend, trouble shooting, UNIX, upgrading, Video, VPN, WAN, Windows Server ","
    DIRECTOR OF INFORMATION TECHNOLOGY
    Summary
    IT Director/Manager with extensive experience in network operations, leveraging expertise in organization growth and problem solving. Driven, professional and detailed-oriented with the proven ability to plan, design and implement technical systems, improve process flow and administer departmental budgets.
    Highlights
    • Operating Systems: Windows 7, 8.1, 10, Windows Server 2008 R2 & 2012
    • Exchange Server 2007 & 2010 - Apple; Mac OSX & iOS - BB10 OS, Android
    • LAN, VPN, WAN IP networking
    • Citrix and remote terminal services, LogMeIn, Team Viewer, Skype for business.
    • Experience with SQL, SaaS and Hyper-V
    • Active Directory Services, Group Policy, DNS, DHCP, SSL, WSUS and FTP
    • San/Nas Storage, Cisco Routers, HP Switches, Sonicwall Firewalls
    • Symantec Backup/AntiVirus, Trend-Micro, Arcserve, Acronis
    Experience
    January 1996 to January 2016
    Company Name City , State Director of Information Technology
    • Directed and managed the entire IT operations for a commercial real estate investment company with over 15 locations throughout the U.S.
    • Forecasted and planned all network information processing and communication needs for the entire company.
    • Provided senior level leadership on all IT security and risk management concerns.
    • Being proactive to ensure the continued functionality of a stable, reliable, and secure IT environment, including focus on current and anticipated cybersecurity threats and risk.
    • Ensured technology compliance with SOX, PCI, IT general and regulatory controls.
    • Established, documented and administered all IT operational policies and procedures to control systems and integrity risks.
    • Created and analyzed annual IT operational and capital budgets and 5-year plans.
    • Efficiently used monies allocated within those budgets.
    • Inspected 3rd party contracts, evaluated and negotiated proposals for software and hardware services.
    • Project leader for developing, planning and instituting disaster recovery and business continuity.
    • Provided redundancy on all network components and system failovers.
    • Redundant communication and internet lines using BGP for failover.
    • Ensured the consistency of existing applications by creating, maintaining, testing and enforcing standards/procedures for implementing software rollouts.
    • Used document imaging system for record retention.
    • Maintained and upgraded all Audio/Video in conference rooms.
    • Installed office security: Card key and camera systems.
    • Hired and managed system administrators and supervised outside consultants.
    • Originally hired as IT Manager promoted to Director in 2002.
    January 1995 to January 1996
    Company Name City , State Manager of Information Technologies
    • Provided network administration, PC and network trouble shooting, file server configuration, backup systems configuration, network and switch management.
    • Maintained Lotus Notes Domino Mail Server, operating system and application software upgrading, anti-virus and firewall management, hardware configuration and troubleshooting, application maintenance and administration.
    January 1992 to January 1995
    Company Name City , State Sole IT person Manager of Information Services
    • Recruited to relocate to Chicago to run the accounting operations system.
    • Began at LINC as the Accounting Operations Manager eventually became the Network Manager.
    • Maintained UNIX and Novell servers.
    January 1991 to January 1992
    Company Name City , State Customer Service Representative
    • Recruited by Software Company to relocate to Wellesley, MA.
    • Provided technical support for customers.
    Education
    Baruch College
    City , State     Accounting BS Accounting
    Skills
    Accounting, Active Directory, anti-virus, AntiVirus, Apple, Arcserve, Audio, Backup, BGP, budgets, Cisco Routers, Citrix, hardware, contracts, DHCP, disaster recovery, DNS, Firewalls, firewall, focus, FTP, hardware configuration and troubleshooting, HP, imaging, IP, LAN, leadership, LINC, Domino, Lotus Notes, MA, Mac, Director, Exchange Server, Mail, office, Windows 7, network administration, Nas, Network, networking, Novell servers, Operating Systems, OS, operating system, PCI, camera, policies, Project leader, proposals, real estate, risk management, San, server configuration, SQL, SSL, Switches, switch, Symantec, technical support, Trend, trouble shooting, UNIX, upgrading, Video, VPN, WAN, Windows Server
    ",INFORMATION-TECHNOLOGY 33527446," ACCOUNTANT Summary Several years experience in providing information and creating software solutions for business needs and efficiencies. Three plus years experience in varying accounting positions. Work well independently and as part of a team. Knowledgeable in use of MS Office products. Skills Excel spreadsheets Meticulous attention to detail Self-directed Results-oriented Professional and mature Strong problem solver Dedicated team player Understands grammar Experience 01/2009 to 02/2010 Accountant Company Name － City , State Prepared, amended and reviewed individual income tax returns. Assisted in individual tax planning and preparation of corporate income tax returns. 01/1993 to Current Data Processing Manager/Programmer Company Name － City , State The nation's largest independent corn and soybean seed company, focused on developing the world's best- performing corn & soybean seed. Responsible for enhancements to software written in COBOL and CL on an IBM System i (AS/400, iSeries, Power System). Assist management and other staff with information needs and questions. Design, develop, test and document modifications to Accounts Receivable, Orders, Inventory, Growers, Billing, Miscellaneous Invoicing, General Ledger, Accounts Payable, Payroll, Bank Reconciliation and Budgeting. Provide information to management through reports, queries, spreadsheets, maps, written documents and verbally. Support and train employees in software changes. Schedule and monitor system backup; restore information when needed. Design and maintain resource and password security. Select Accomplishments: Automate emailing of statements to account managers Create maps for management Automate creation of cash management spreadsheet Automate end of year sales reporting Transfer grower pricing information to Accounts Payable File W-2s, state W-2 and SUTA reports electronically Payroll direct deposit and 401k benefit Add/increase/remove fields in the database (account number, product code) Developed and modified software for various marketing/pricing programs Converted software from S/36 environment to native (OCL to CL, 1985 COBOL standards) Design, develop and test underlying database used in web portal created by consultants Direct deposit of checks to a select group of vendors Developed Bank Reconciliation and Financial Statement consolidation applications Program interfaces between AS/400 & KRONOS (employee and hour information) Enhancement to allow access to select information by outside account managers via dial-up Reviewed/changed programs where necessary for the year 2000 (increase year from 2 to 4 digits) Developed bill of lading application to interface with Inventory and Accounts Receivable. 01/1991 to 01/1992 Supervisor of Accounting Company Name － City , State A member-owned, not-for-profit electric cooperative serving farms, homes & businesses in northwest IA. Supervised the General Accounting system, including the preparation of timely and accurate financial reports and the maintenance of the general ledger, subsidiary ledgers and related records in accordance with GAAP and the REA system of accounting. Supervised the non-energy related Accounts Receivable, Accounts Payable, Payroll, Cash Management and Work Order accounting systems work performed by three people. Responsible for employee training and performance evaluations within the department. 01/1991 Programmer Company Name － City , State Modified existing software written in COBOL on the IBM System/36 to price products according to the client's specifications. Designed and programmed an Inventory system that interfaced with the existing invoicing system. 01/1981 to 01/1990 Programmer Company Name － City , State A software development company specializing in Pharmacy, Seed and Banking applications. Responsible for program development and modifications in COBOL (5 years) and BASIC (5 years). Hardware included System/36, AS/400 (36 environment), PC's, 5120, System/23 and System/34. Software experience included General Accounting, Seed Industry, Pharmacy, Banking and Trucking. Consulted with customers to determine special needsand modified software accordingly. Backup to the support department in providing installation, training and telephone assistance to customers. Assisted the sales department with demonstrations and technical questions. Wrote software documentation. Designed Payroll tax calculation program to accommodate tax withholding for majority of states Instrumental in design of Order Entry application. 01/1980 to 01/1981 Staff Accountant Company Name － City , State Bank with headquarters in Minneapolis, MN that later merged with Wells Fargo & Co. Responsible for the preparation of month-end financial statements, quarterly Call Reports and internal reports. Balanced or monitored the balancing of all subsidiary ledgers to general ledger on a monthly basis. Reviewed income and expense accounts for proper classification. Wrote BASIC computer programs. Participated in the bank's business development program. Education and Training August 1980 Bachelor of Arts : Accounting Mathematics Computer Science University of Northern Iowa - Cedar Falls Accounting Mathematics Computer Science May 1980 Passed Certified Public Accountant exam, - State of Iowa certificate Skills accounting, General Accounting, accounting systems, Accounts Payable, Accounts Receivable, AS/400, Automate, Backup, Bank Reconciliation, Bank Reconciliation, Banking, BASIC, Billing, Budgeting, business consulting, business development, Cash Management, cash management, CL, COBOL, Hardware, Certified Public Accountant, client, database, train employees, employee training, Financial, financial reports, financial statements, General Ledger, IBM, Inventory, Invoicing, KRONOS, marketing, access, Order Entry, Payroll, PC's, pricing, profit, program development, sales, sales reporting, software development, software documentation, spreadsheets, spreadsheet, tax, tax planning and preparation, tax returns, telephone, web portal, written, year 2000 ","
    ACCOUNTANT
    Summary
    Several years experience in providing information and creating software solutions for business needs and efficiencies. Three plus years experience in varying accounting positions. Work well independently and as part of a team. Knowledgeable in use of MS Office products.
    Skills
    • Excel spreadsheets
    • Meticulous attention to detail
    • Self-directed
    • Results-oriented
    • Professional and mature
    • Strong problem solver
    • Dedicated team player
    • Understands grammar
    Experience
    01/2009 to 02/2010
    Accountant Company Name － City , State

    • Prepared, amended and reviewed individual income tax returns.
    • Assisted in individual tax planning and preparation of corporate income tax returns.
    01/1993 to Current
    Data Processing Manager/Programmer Company Name － City , State
    • The nation's largest independent corn and soybean seed company, focused on developing the world's best- performing corn & soybean seed.
    • Responsible for enhancements to software written in COBOL and CL on an IBM System i (AS/400, iSeries, Power System).
    • Assist management and other staff with information needs and questions.
    • Design, develop, test and document modifications to Accounts Receivable, Orders, Inventory, Growers, Billing, Miscellaneous Invoicing, General Ledger, Accounts Payable, Payroll, Bank Reconciliation and Budgeting.
    • Provide information to management through reports, queries, spreadsheets, maps, written documents and verbally.
    • Support and train employees in software changes.
    • Schedule and monitor system backup; restore information when needed.
    • Design and maintain resource and password security.
    • Select Accomplishments: Automate emailing of statements to account managers Create maps for management Automate creation of cash management spreadsheet Automate end of year sales reporting Transfer grower pricing information to Accounts Payable File W-2s, state W-2 and SUTA reports electronically Payroll direct deposit and 401k benefit Add/increase/remove fields in the database (account number, product code) Developed and modified software for various marketing/pricing programs Converted software from S/36 environment to native (OCL to CL, 1985 COBOL standards) Design, develop and test underlying database used in web portal created by consultants Direct deposit of checks to a select group of vendors Developed Bank Reconciliation and Financial Statement consolidation applications Program interfaces between AS/400 & KRONOS (employee and hour information) Enhancement to allow access to select information by outside account managers via dial-up Reviewed/changed programs where necessary for the year 2000 (increase year from 2 to 4 digits) Developed bill of lading application to interface with Inventory and Accounts Receivable.
    01/1991 to 01/1992
    Supervisor of Accounting Company Name － City , State
    • A member-owned, not-for-profit electric cooperative serving farms, homes & businesses in northwest IA.
    • Supervised the General Accounting system, including the preparation of timely and accurate financial reports and the maintenance of the general ledger, subsidiary ledgers and related records in accordance with GAAP and the REA system of accounting.
    • Supervised the non-energy related Accounts Receivable, Accounts Payable, Payroll, Cash Management and Work Order accounting systems work performed by three people.
    • Responsible for employee training and performance evaluations within the department.
    01/1991
    Programmer Company Name － City , State
    • Modified existing software written in COBOL on the IBM System/36 to price products according to the client's specifications.
    • Designed and programmed an Inventory system that interfaced with the existing invoicing system.
    01/1981 to 01/1990
    Programmer Company Name － City , State
    • A software development company specializing in Pharmacy, Seed and Banking applications.
    • Responsible for program development and modifications in COBOL (5 years) and BASIC (5 years).
    • Hardware included System/36, AS/400 (36 environment), PC's, 5120, System/23 and System/34.
    • Software experience included General Accounting, Seed Industry, Pharmacy, Banking and Trucking.
    • Consulted with customers to determine special needsand modified software accordingly.
    • Backup to the support department in providing installation, training and telephone assistance to customers.
    • Assisted the sales department with demonstrations and technical questions.
    • Wrote software documentation.
    • Designed Payroll tax calculation program to accommodate tax withholding for majority of states Instrumental in design of Order Entry application.
    01/1980 to 01/1981
    Staff Accountant Company Name － City , State
    • Bank with headquarters in Minneapolis, MN that later merged with Wells Fargo & Co.
    • Responsible for the preparation of month-end financial statements, quarterly Call Reports and internal reports.
    • Balanced or monitored the balancing of all subsidiary ledgers to general ledger on a monthly basis.
    • Reviewed income and expense accounts for proper classification.
    • Wrote BASIC computer programs.
    • Participated in the bank's business development program.
    Education and Training
    August 1980
    Bachelor of Arts : Accounting Mathematics Computer Science University of Northern Iowa - Cedar Falls Accounting Mathematics Computer Science
    May 1980
    Passed Certified Public Accountant exam,
    - State of Iowa certificate
    Skills
    accounting, General Accounting, accounting systems, Accounts Payable, Accounts Receivable, AS/400, Automate, Backup, Bank Reconciliation, Bank Reconciliation, Banking, BASIC, Billing, Budgeting, business consulting, business development, Cash Management, cash management, CL, COBOL, Hardware, Certified Public Accountant, client, database, train employees, employee training, Financial, financial reports, financial statements, General Ledger, IBM, Inventory, Invoicing, KRONOS, marketing, access, Order Entry, Payroll, PC's, pricing, profit, program development, sales, sales reporting, software development, software documentation, spreadsheets, spreadsheet, tax, tax planning and preparation, tax returns, telephone, web portal, written, year 2000
    ",ACCOUNTANT 20977412," OPERATIONS AND FINANCE MANAGER Summary Communication Skills - Proven ability to produce formal written reports with the subheadings of Table of Contents, Executive Summary, Statement of Purpose, Observations, Conclusions and Recommendations. Like reading a chapter in a textbook Possess well-developed skills with interpersonal customer relations, e-mails, group presentations *Analytic Abilities - Expert level proficiency using Microsoft Office applications Excel, Word, Access, Power Point, Visio. Proven understanding of relational database concepts, Microsoft Outlook. Microsoft Certified SQL Sequel Server, VBA coding. Creating, administering and modifying complex reporting applications to provide vital reporting functions to middle, senior and executive management *Professional Job Experience *Collections / Supervisory - Over eleven years experience Manager of Collections and Enforcement Branches supervising and managing two branches, with eleven employees, of the of the Oklahoma Turnpike Authority regarding incoming and outgoing collection calls and collection issues. Semi Annual performance appraisals. Performing RFP bids for Third Party Collections. Pursuing insurance claims for damages to Turnpike Property. *Credit / Business Analysis - Over eleven years banking experience in evaluating, administering and approving loans and other complex financial & accounting analysis. As member of Loan Review Team for five years I was rep for Senior Loan Committee, participated and led reviews of correspondent banks and lending divisions, examining and analyzing financial statements, tax returns and collateral documentation. Two years of my banking experience working was with the Credit Administration department. My computer skills, especially with database applications, enabled me to manage and monitor large volumes of important financial data such as exceptions to policy, adequacy of loan loss reserves, compliance with loan agreements and adequacy of collateral coverage, to name a few. Four years was spent analyzing, administering and approving both direct and indirect loans within my retail loan approval authority. *Budget & Forecasting - Two years experience in Federal Institution administering, evaluating and reporting compliance with a $700 million labor budget. Reported monthly, in writing and in person Q&A to department management, Senior Management and base Commander (yikes). *Self Employed - Experience Operations and Finance Manager 03/2014 to Current Company Name City , State Responsible for Successful Deployment of ScoopDog project. Coordinate activities between manufacturing, design and sales/fulfillment functions. Create and maintain Facebook, Business Facebook, Kickstarter and Website applications. Produce pricing studies, projections and support for analysis. Manage Financial, Accounting and Legal advisors. Financial Analyst 06/2012 to 05/2013 Company Name City , State Compile Year End Financial Statements. Check Writing Authority. Create inventory system for office assets - depreciation schedules. Balance and maintain cash accounts. Interface for government regulatory agencies. Labor Budget Analyst 11/2010 to 06/2012 Company Name City , State Successfully collected, analyzed and advised senior management in writing, regarding compliance with $700 million labor budget of the different divisions at Tinker Air Force Base in Midwest City, Okla. Report to management in monthly meetings and answer concerns regarding trends in labor costs and their compliance with budgetary guidelines. Successfully demonstrated research skills using Microsoft Office (Excel, Access, Word) to provide formal written reports to management including Table of Contents, Footnotes, Executive Summary etc. Participate in departmental budgeting process PIKEPASS Call Center. Manager of Collections and Enforcement 04/1999 to 11/2010 Company Name City , State Supervised operations and personnel of both OTA Enforcement Branch and Collections Branch - completed semiannual performance appraisals, hiring, firing etc. Reduced escalated calls by 50% by coaching employees regarding technique and style for negotiating collections issues with incoming and outgoing calls in accordance with OTA policy. Received and resolved escalated calls daily from patrons regarding collection issues. Successfully demonstrated research skills using Microsoft Office (Excel, Access, Word) to provide formal written reports to management including Table of Contents, Footnotes, Executive Summary etc. Standardized department policy by creating training and orientation presentations with Microsoft PowerPoint applications. Slashed abandoned call rate by more than 60% by evaluating workflow of call center, analyzing problem areas and making recommendations to management. Revolutionized RFP bidding process by creating and implementing technique that assigned relative numerical values to individual bids for services from Third Party Collection Agency. Assistant Administrator 09/1986 to 02/1999 Company Name City , State Credit Underwriter, Indirect Underwriter, Credit Admin, Loan Review. Produce and monitor annual budget process with Supervisor. Evaluated and classified multi-million dollar Commercial and Retail Loan Portfolios based on analysis of financial statements, tax returns and collateral appraisals - reported results to Board of Directors. Approved/Rejected installment loan requests within established loan authority. Responsible for all business loans for the retail team Served as representative of Loan Review Team to Senior Loan Committee regarding classification of commercial loans exceeding $1 Million. Analyzed processes and created computer applications used to replace manual operations. Successfully gathered information, articulated recommendations - proven research skills using Microsoft Office (Excel, Access, Word) Provided research and formal written reports to management. Monitored adequacy of Loan Loss Reserves, reported status monthly to Board of Directors. Maintained list of Exceptions to Policy and reported status monthly to Board of Directors. Education and Training MBA UNIVERSITY of OKLAHOMA City , State Master of Business Administration : Business Administration, Finance Business Administration, Finance BBA Bachelor of Business Administration : Management Management OKLAHOMA BANKERS ASSOCIATION, Oklahoma City Loan Documentation Seminar Intermediate Banking School Personal Information OKLAHOMA TRANSPORTATION AUTHORITY, Customer Service Award BANC ONE, Retail Employee of the Quarter Skills Accounting, Air Force, Agency, Balance, Banking, budgeting, budget, Call Center, coaching, commercial loans, computer applications, Credit, senior management, Financial, Financial Statements, analysis of financial statements, firing, government, hiring, inventory, Legal, Loan Documentation, meetings, Access, Excel, Microsoft Office, office, Microsoft PowerPoint, Word, negotiating, performance appraisals, personnel, presentations, pricing, processes, research, Retail, RFP, sales, Supervisor, tax returns, Underwriter, Website, workflow, written Additional Information AWARDS and RECOGNITIONS OKLAHOMA TRANSPORTATION AUTHORITY, Customer Service Award BANC ONE, Retail Employee of the Quarter ","
    OPERATIONS AND FINANCE MANAGER
    Summary
    Communication Skills - Proven ability to produce formal written reports with the subheadings of Table of Contents, Executive Summary, Statement of Purpose, Observations, Conclusions and Recommendations. Like reading a chapter in a textbook Possess well-developed skills with interpersonal customer relations, e-mails, group presentations *Analytic Abilities - Expert level proficiency using Microsoft Office applications Excel, Word, Access, Power Point, Visio. Proven understanding of relational database concepts, Microsoft Outlook. Microsoft Certified SQL Sequel Server, VBA coding. Creating, administering and modifying complex reporting applications to provide vital reporting functions to middle, senior and executive management *Professional Job Experience *Collections / Supervisory - Over eleven years experience Manager of Collections and Enforcement Branches supervising and managing two branches, with eleven employees, of the of the Oklahoma Turnpike Authority regarding incoming and outgoing collection calls and collection issues. Semi Annual performance appraisals. Performing RFP bids for Third Party Collections. Pursuing insurance claims for damages to Turnpike Property. *Credit / Business Analysis - Over eleven years banking experience in evaluating, administering and approving loans and other complex financial & accounting analysis. As member of Loan Review Team for five years I was rep for Senior Loan Committee, participated and led reviews of correspondent banks and lending divisions, examining and analyzing financial statements, tax returns and collateral documentation. Two years of my banking experience working was with the Credit Administration department. My computer skills, especially with database applications, enabled me to manage and monitor large volumes of important financial data such as exceptions to policy, adequacy of loan loss reserves, compliance with loan agreements and adequacy of collateral coverage, to name a few. Four years was spent analyzing, administering and approving both direct and indirect loans within my retail loan approval authority. *Budget & Forecasting - Two years experience in Federal Institution administering, evaluating and reporting compliance with a $700 million labor budget. Reported monthly, in writing and in person Q&A to department management, Senior Management and base Commander (yikes). *Self Employed -
    Experience
    Operations and Finance Manager 03/2014 to Current Company Name City , State
    • Responsible for Successful Deployment of ScoopDog project.
    • Coordinate activities between manufacturing, design and sales/fulfillment functions.
    • Create and maintain Facebook, Business Facebook, Kickstarter and Website applications.
    • Produce pricing studies, projections and support for analysis.
    • Manage Financial, Accounting and Legal advisors.
    Financial Analyst 06/2012 to 05/2013 Company Name City , State
    • Compile Year End Financial Statements.
    • Check Writing Authority.
    • Create inventory system for office assets - depreciation schedules.
    • Balance and maintain cash accounts.
    • Interface for government regulatory agencies.
    Labor Budget Analyst 11/2010 to 06/2012 Company Name City , State
    • Successfully collected, analyzed and advised senior management in writing, regarding compliance with $700 million labor budget of the different divisions at Tinker Air Force Base in Midwest City, Okla.
    • Report to management in monthly meetings and answer concerns regarding trends in labor costs and their compliance with budgetary guidelines.
    • Successfully demonstrated research skills using Microsoft Office (Excel, Access, Word) to provide formal written reports to management including Table of Contents, Footnotes, Executive Summary etc.
    • Participate in departmental budgeting process PIKEPASS Call Center.
    Manager of Collections and Enforcement 04/1999 to 11/2010 Company Name City , State
    • Supervised operations and personnel of both OTA Enforcement Branch and Collections Branch - completed semiannual performance appraisals, hiring, firing etc.
    • Reduced escalated calls by 50% by coaching employees regarding technique and style for negotiating collections issues with incoming and outgoing calls in accordance with OTA policy.
    • Received and resolved escalated calls daily from patrons regarding collection issues.
    • Successfully demonstrated research skills using Microsoft Office (Excel, Access, Word) to provide formal written reports to management including Table of Contents, Footnotes, Executive Summary etc.
    • Standardized department policy by creating training and orientation presentations with Microsoft PowerPoint applications.
    • Slashed abandoned call rate by more than 60% by evaluating workflow of call center, analyzing problem areas and making recommendations to management.
    • Revolutionized RFP bidding process by creating and implementing technique that assigned relative numerical values to individual bids for services from Third Party Collection Agency.
    Assistant Administrator 09/1986 to 02/1999 Company Name City , State
    • Credit Underwriter, Indirect Underwriter, Credit Admin, Loan Review.
    • Produce and monitor annual budget process with Supervisor.
    • Evaluated and classified multi-million dollar Commercial and Retail Loan Portfolios based on analysis of financial statements, tax returns and collateral appraisals - reported results to Board of Directors.
    • Approved/Rejected installment loan requests within established loan authority.
    • Responsible for all business loans for the retail team Served as representative of Loan Review Team to Senior Loan Committee regarding classification of commercial loans exceeding $1 Million.
    • Analyzed processes and created computer applications used to replace manual operations.
    • Successfully gathered information, articulated recommendations - proven research skills using Microsoft Office (Excel, Access, Word) Provided research and formal written reports to management.
    • Monitored adequacy of Loan Loss Reserves, reported status monthly to Board of Directors.
    • Maintained list of Exceptions to Policy and reported status monthly to Board of Directors.
    Education and Training
    MBA UNIVERSITY of OKLAHOMA City , State
    Master of Business Administration : Business Administration, Finance Business Administration, Finance
    BBA
    Bachelor of Business Administration : Management Management
    OKLAHOMA BANKERS ASSOCIATION, Oklahoma City Loan Documentation Seminar Intermediate Banking School
    Personal Information
    OKLAHOMA TRANSPORTATION AUTHORITY, Customer Service Award BANC ONE, Retail Employee of the Quarter
    Skills
    Accounting, Air Force, Agency, Balance, Banking, budgeting, budget, Call Center, coaching, commercial loans, computer applications, Credit, senior management, Financial, Financial Statements, analysis of financial statements, firing, government, hiring, inventory, Legal, Loan Documentation, meetings, Access, Excel, Microsoft Office, office, Microsoft PowerPoint, Word, negotiating, performance appraisals, personnel, presentations, pricing, processes, research, Retail, RFP, sales, Supervisor, tax returns, Underwriter, Website, workflow, written
    Additional Information
    • AWARDS and RECOGNITIONS OKLAHOMA TRANSPORTATION AUTHORITY, Customer Service Award BANC ONE, Retail Employee of the Quarter
    ",FINANCE 86549455," FINANCE Summary Finance focal driven to improve morale, decrease turnover and improve productivity. Background in leadership development, training, and strategic thinking. Highlights Exceptional interpersonal skills Employee relations Training and development Data analysis Predictive planning Public speaking Budget planning Experience Finance July 2008 to October 2015 Company Name － City , State Held various Finance and Project Management related roles including: Integrated Scheduling Contracts Business Partner Advised managers on program specific matters and recommend needed changes. Developed metrics to reduce risk. Directed personnel training activities. Served as a link between management and employees by handling questions, interpreting and executing program requirements, and helping resolve work-related problems. Adjunct Professor August 2013 to Current Company Name － City , State Conducted adult learner leadership courses to foster positive attitude toward organizational leadership. Presented leadership and human behavior material. Coordinated material to meet student needs and goals. Human Resource Generalist Intern July 2014 to March 2015 Company Name － City , State Served as a link between management and employees by handling questions and helping resolve work-related problems. Advised managers on organizational policy matters and recommend needed changes. Directed job description development to maximize maneuverability of personnel. Education Doctor of Philosophy : Organizational Leadership , 2013 The Chicago School of Professional Psychology － City , State Organizational Leadership Dissertation: The Workplace Impact of Baby Boomers and Millennials Work/Life Balance Perceptions on their Attitudes and Behaviors - Successfully defended March 1, 2013 Master of Arts : Industrial Organizational Psychology , 2008 The Chicago School of Professional Psychology － City , State Bachelor of Science : Psychology , 2006 Belmont University － City , State Affiliations Boeing St. Louis Leadership Association - Board of Directors Connections to Success - Tribute Committee Boeing Parents Network Co-Lead 2015 Boeing Hispanic Employee Network (BHEN) Boeing Women in Leadership Service Committee Interests Leadership development - continuing education. Coordinating volunteer efforts within work teams. Mentoring. Additional Information Leadership Workshop - Living Lord Lutheran Church - November 2014, Lake St. Louis, MO Successful Defense of Dissertation - The Chicago School of Professional Psychology - March 2013 Lead for Boeing University Relations Team - September 2009 - September 2012 Lead for Boeing Integrated Scheduling Special Project - Baseline Planning Efforts Skills Project management Customer satisfaction Mentoring ","
    FINANCE
    Summary

    Finance focal driven to improve morale, decrease turnover and improve productivity. Background in leadership development, training, and strategic thinking.

    Highlights
    • Exceptional interpersonal skills
    • Employee relations
    • Training and development
    • Data analysis
    • Predictive planning
    • Public speaking
    • Budget planning
    Experience
    Finance
    July 2008 to October 2015     Company Name － City , State

    Held various Finance and Project Management related roles including:

    • Integrated Scheduling
    • Contracts
    • Business Partner

    Advised managers on program specific matters and recommend needed changes.

    Developed metrics to reduce risk.

    Directed personnel training activities.

    Served as a link between management and employees by handling questions, interpreting and executing program requirements, and helping resolve work-related problems.
    Adjunct Professor
    August 2013 to Current     Company Name － City , State
    • Conducted adult learner leadership courses to foster positive attitude toward organizational leadership.
    • Presented leadership and human behavior material.
    • Coordinated material to meet student needs and goals.
    Human Resource Generalist Intern
    July 2014 to March 2015     Company Name － City , State
    • Served as a link between management and employees by handling questions and helping resolve work-related problems.
    • Advised managers on organizational policy matters and recommend needed changes.
    • Directed job description development to maximize maneuverability of personnel.
    Education
    Doctor of Philosophy : Organizational Leadership , 2013 The Chicago School of Professional Psychology － City , State

    Organizational Leadership Dissertation: The Workplace Impact of Baby Boomers and Millennials Work/Life Balance Perceptions on their Attitudes and Behaviors - Successfully defended March 1, 2013
    Master of Arts : Industrial Organizational Psychology , 2008 The Chicago School of Professional Psychology － City , State
    Bachelor of Science : Psychology , 2006 Belmont University － City , State
    Affiliations

    Boeing St. Louis Leadership Association - Board of Directors


    Connections to Success - Tribute Committee


    Boeing Parents Network Co-Lead 2015


    Boeing Hispanic Employee Network (BHEN)


    Boeing Women in Leadership Service Committee

    Interests

    Leadership development - continuing education.

    Coordinating volunteer efforts within work teams.

    Mentoring.

    Additional Information
    • Leadership Workshop - Living Lord Lutheran Church - November 2014, Lake St. Louis, MO
    • Successful Defense of Dissertation - The Chicago School of Professional Psychology - March 2013
    • Lead for Boeing University Relations Team - September 2009 - September 2012
    • Lead for Boeing Integrated Scheduling Special Project - Baseline Planning Efforts
    Skills

    Project management

    Customer satisfaction

    Mentoring

    ",FINANCE 18669563," PROJECT ACCOUNTANT Professional Summary Obtain a position in a professional organization where I can apply my skills and loyalty in exchange for career guidance, training and opportunity for advancement. Core Qualifications Microsoft Office (Word, Excel, PowerPoint, Access). FCR: Online Application for financial transactions. Experience July 2012 to December 2013 Company Name City Project Accountant The project funded by USACE- United State Army Corps of Engineers Performed weekly Cash Counts and monthly Bank account reconciliations and reports back to the MTN / DC home office project accountant. Entered all transactions into the WEBFCR and uploaded backup to the WEBFCR on a daily basis Prepared cash flow projects for upcoming months (Cash forecast) and submitted the budget request every month. Uploaded all vendor/ contractor invoices to IMS and Ensured all payments are made in a timely manner to vendors and employees. Reviewed a limited variety of accounting documents and/or transactions to ensure proper supporting documentation has been submitted. February 2011 to June 2012 Company Name City Subcontract Accountant The program funded by USAID- United State Agency for International Development Reviewed all supplier/subcontractor invoices, bill and requests for payment transfer from LBG-B&V office to be reviewed and approved by Contract Manager, Task Order Manager and Chief of Party. Kept track of all sub-contracts documents, all payments confirmations sent from Head Quarter (DC office) and reviewed vouchers for wire transfer from Headquarter DC. Prepared all vouchers (disbursement, Cash, Bank and Advance journal vouchers) for expenditures and ensured that expenses are reasonable, allowable and allocable to the project, and coded all payments by account type using the GL Accounts. Preparation of weekly financial reports with Backups and send to HQ. Responsible to disbursement of all B&V Cash Payments and Petty Cash, Cash Book, Bank book and other B&V financial Activities. June 2010 to November 2010 Company Name City Administrative & Finance Coordinator The project funded by USAID- United State Agency for International Development Organized and preparing technical, administrative and financial files. Facilitated the lodging arrangements for any visitor, book flights for local and international staff traveling to the field and local transportation for international visitors. Maintained record keeping system of all office administrative and financial files. Handled the sending, receiving and distributing of all correspondence between the Kabul and Washington DC; served as the main point of contact for EDC/Washington. Assisted in purchasing materials for training workshops and other activities. Prepared payments for the procurement of materials, equipment, furniture and stationary for the project on timely basis. Prepared monthly and regular reports of Expense Vouchers, Advance Vouchers, and Bank Vouchers. September 2006 to May 2010 Administrative Officer CETENA GROUP – Kabul, Afghanistan Developed a filing system, established, and maintained a standard system to ensure Files tracking of IED (Improvised Explosive Devices) Project. Organized data and information, prepared and maintained records, documents and control plans for the monitoring of IED (Improvised Explosive Devices) project. Facilitated new/ extend visa for the International Staff, follow-up with the flight booking, confirmation and cancellation and ensured the work permits and visa for international staffs were up-to-date. Performed other Administration duties. Education 1 2016 Virginia International University Master’s in Business Administration (International Business) Expected spring 1 2012 Kardan University Bachelor : Business Administration Finance Business Administration Finance 1 2006 Capital Institute of Information Technology Diploma : Business Administration Business Administration 1 2006 Khurasan High School Skills accounting, accountant, administrative, Army, Agency, backup, book, budget, Business Administration, cash flow, contracts, DC, documentation, filing, financial, GL, home office, IMS, International Business, materials, Access, Excel, Microsoft Office, office, PowerPoint, Word, procurement, purchasing, receiving, record keeping, transportation, type, workshops ","
    PROJECT ACCOUNTANT
    Professional Summary
    Obtain a position in a professional organization where I can apply my skills and loyalty in exchange for career guidance, training and opportunity for advancement.
    Core Qualifications
    Microsoft Office (Word, Excel, PowerPoint, Access). FCR: Online Application for financial transactions.
    Experience
    July 2012
    to
    December 2013
    Company Name City Project Accountant
    • The project funded by USACE- United State Army Corps of Engineers Performed weekly Cash Counts and monthly Bank account reconciliations and reports back to the MTN / DC home office project accountant.
    • Entered all transactions into the WEBFCR and uploaded backup to the WEBFCR on a daily basis Prepared cash flow projects for upcoming months (Cash forecast) and submitted the budget request every month.
    • Uploaded all vendor/ contractor invoices to IMS and Ensured all payments are made in a timely manner to vendors and employees.
    • Reviewed a limited variety of accounting documents and/or transactions to ensure proper supporting documentation has been submitted.
    February 2011
    to
    June 2012
    Company Name City Subcontract Accountant
    • The program funded by USAID- United State Agency for International Development Reviewed all supplier/subcontractor invoices, bill and requests for payment transfer from LBG-B&V office to be reviewed and approved by Contract Manager, Task Order Manager and Chief of Party.
    • Kept track of all sub-contracts documents, all payments confirmations sent from Head Quarter (DC office) and reviewed vouchers for wire transfer from Headquarter DC.
    • Prepared all vouchers (disbursement, Cash, Bank and Advance journal vouchers) for expenditures and ensured that expenses are reasonable, allowable and allocable to the project, and coded all payments by account type using the GL Accounts.
    • Preparation of weekly financial reports with Backups and send to HQ.
    • Responsible to disbursement of all B&V Cash Payments and Petty Cash, Cash Book, Bank book and other B&V financial Activities.
    June 2010
    to
    November 2010
    Company Name City Administrative & Finance Coordinator
    • The project funded by USAID- United State Agency for International Development Organized and preparing technical, administrative and financial files.
    • Facilitated the lodging arrangements for any visitor, book flights for local and international staff traveling to the field and local transportation for international visitors.
    • Maintained record keeping system of all office administrative and financial files.
    • Handled the sending, receiving and distributing of all correspondence between the Kabul and Washington DC; served as the main point of contact for EDC/Washington.
    • Assisted in purchasing materials for training workshops and other activities.
    • Prepared payments for the procurement of materials, equipment, furniture and stationary for the project on timely basis.
    • Prepared monthly and regular reports of Expense Vouchers, Advance Vouchers, and Bank Vouchers.
    September 2006
    to
    May 2010
    Administrative Officer
    • CETENA GROUP – Kabul, Afghanistan Developed a filing system, established, and maintained a standard system to ensure Files tracking of IED (Improvised Explosive Devices) Project.
    • Organized data and information, prepared and maintained records, documents and control plans for the monitoring of IED (Improvised Explosive Devices) project.
    • Facilitated new/ extend visa for the International Staff, follow-up with the flight booking, confirmation and cancellation and ensured the work permits and visa for international staffs were up-to-date.
    • Performed other Administration duties.
    Education
    1 2016
    Virginia International University Master’s in Business Administration (International Business) Expected spring
    1 2012
    Kardan University Bachelor : Business Administration Finance Business Administration Finance
    1 2006
    Capital Institute of Information Technology Diploma : Business Administration Business Administration
    1 2006
    Khurasan High School
    Skills
    accounting, accountant, administrative, Army, Agency, backup, book, budget, Business Administration, cash flow, contracts, DC, documentation, filing, financial, GL, home office, IMS, International Business, materials, Access, Excel, Microsoft Office, office, PowerPoint, Word, procurement, purchasing, receiving, record keeping, transportation, type, workshops
    ",ACCOUNTANT 48547319," TEACHER Summary Applying for a Teaching PositionChildcare professional skilled at remaining calm under pressure while keeping the daycare setting light and playful. Works hard to identify and address behavioral and educational issues.Creative preschool teacher who supports all learning styles. Implements the latest trends in the early childhood curriculum. Extensive knowledge of developmental and behavior problems.Childcare provider committed to offering a safe and loving environment for children and toddlers in which they can flourish. Highlights Daycare management professional Positive and cheerful Creative arts talent Childcare management software programs Basic clerical knowledge Classroom management Exceptional organizational skills Training in food handling preparation Head Start program knowledge Certified in Early Childhood Education Infant, toddler and preschool curricula Preschool educator Accomplishments Cared for and home schooled a child from infancy to fourth grade.Worked with special needs children, including those with learning disabilities, mental challenges and physical impairments. Consistently received positive feedback from parents. Experience Teacher June 2002 to December 2014 Company Name － City , State Implementing lesson plans, teacher strategies gold, anecdotes, caring for children and their safety, tracking sheet. Creation Kingdom -130 technology drive. Georgetown, KY 40324 502-868-6764. Read stories to the children and taught them painting, drawing and crafts.Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.Disciplined children and recommended other measures to correct behavior.Created an infant area, toddler area and preschool area of play within the daycare.Offered detailed daily reports that outlined each child's activities.Incorporated music and art activities to encourage creativity and expression.Maintained daily records of activities, behaviors, meals and naps.Carefully identified warning signs of emotional and developmental problems in children.Routinely picked children up from school and activities. Preschool Teacher April 2013 to June 2014 Company Name － City , State Incorporated music and art activities to encourage creativity and expression.Offered detailed daily reports that outlined each child's activities.Carefully monitored children's play activities.Carefully identified warning signs of emotional and developmental problems in children.Maintained daily records of activities, behaviors, meals and naps.Created and implemented a developmentally appropriate curriculum.Offered stimulating curriculum that accommodated all learning styles.Sparked creativity and imagination by helping children discover new things each day.Identified early signs of emotional and developmental problems in children and brought them to the parents' attention. Toddler Teacher April 2012 to April 2013 Company Name － City , State making lesson plans, implementing lesson plans, anecdotes, caring for the children and their safety, tracking sheet. Reason for leaving- father passing. Sparked creativity and imagination by helping children discover new things each day.Read stories to the children and taught them painting, drawing and crafts.Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.Disciplined children and recommended other measures to correct behavior.Created an infant area, toddler area and preschool area of play within the daycare.Incorporated music and art activities to encourage creativity and expression.Offered detailed daily reports that outlined each child's activities.Maintained daily records of activities, behaviors, meals and naps. Preschool teacher October 2010 to March 2012 Company Name － City , State making lesson plans, implementing lesson plans, anecdotes, caring for children and their safety and tracking sheet.Disciplined children and recommended other measures to correct behavior.Created an infant area, toddler area and preschool area of play within the daycare.Carefully monitored children's play activities.Offered detailed daily reports that outlined each child's activities.Incorporated music and art activities to encourage creativity and expression.Maintained daily records of activities, behaviors, meals and naps.Carefully identified warning signs of emotional and developmental problems in children.Routinely picked children up from school and activities.Created and implemented a developmentally appropriate curriculum. Education Associate of Arts : IECE -Early childhood education , present Maysville Community Technical College － City , State I am in my last semester earning my associate of arts degree. Coursework in Early Childhood EducationCoursework in Child DevelopmentCoursework in Child Abuse PreventionEmphasis in Special Needs EducationCoursework includes Nutrition, Health and Child SafetyEarly childhood education certificateCompleted 64 credits units of continuing education classes. Associates degree : Early childhood education Morehead State University Infant/Toddler CDA Tb Skin test Preschool CDA Up to date Physical Directors Creditial Food Handlers Permit 64 College Credits Cpr and first aide Orientation 1 and 2 Teacher stageties gold Head trauma training Skills CPR certified Orgnization skills Communication skills Teaching skills. ","
    TEACHER
    Summary

    Applying for a Teaching PositionChildcare professional skilled at remaining calm under pressure while keeping the daycare setting light and playful. Works hard to identify and address behavioral and educational issues.Creative preschool teacher who supports all learning styles. Implements the latest trends in the early childhood curriculum. Extensive knowledge of developmental and behavior problems.Childcare provider committed to offering a safe and loving environment for children and toddlers in which they can flourish.

    Highlights
    • Daycare management professional
    • Positive and cheerful
    • Creative arts talent
    • Childcare management software programs
    • Basic clerical knowledge
    • Classroom management
    • Exceptional organizational skills
    • Training in food handling preparation
    • Head Start program knowledge
    • Certified in Early Childhood Education
    • Infant, toddler and preschool curricula
    • Preschool educator
    Accomplishments

    Cared for and home schooled a child from infancy to fourth grade.Worked with special needs children, including those with learning disabilities, mental challenges and physical impairments.

    Consistently received positive feedback from parents.

    Experience
    Teacher
    June 2002 to December 2014     Company Name － City , State
    • Implementing lesson plans, teacher strategies gold, anecdotes, caring for children and their safety, tracking sheet.
    • Creation Kingdom -130 technology drive.
    • Georgetown, KY 40324 502-868-6764.

    Read stories to the children and taught them painting, drawing and crafts.Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.Disciplined children and recommended other measures to correct behavior.Created an infant area, toddler area and preschool area of play within the daycare.Offered detailed daily reports that outlined each child's activities.Incorporated music and art activities to encourage creativity and expression.Maintained daily records of activities, behaviors, meals and naps.Carefully identified warning signs of emotional and developmental problems in children.Routinely picked children up from school and activities.
    Preschool Teacher
    April 2013 to June 2014     Company Name － City , State
    • Incorporated music and art activities to encourage creativity and expression.Offered detailed daily reports that outlined each child's activities.Carefully monitored children's play activities.Carefully identified warning signs of emotional and developmental problems in children.Maintained daily records of activities, behaviors, meals and naps.Created and implemented a developmentally appropriate curriculum.Offered stimulating curriculum that accommodated all learning styles.Sparked creativity and imagination by helping children discover new things each day.Identified early signs of emotional and developmental problems in children and brought them to the parents' attention.
    Toddler Teacher
    April 2012 to April 2013     Company Name － City , State
    • making lesson plans, implementing lesson plans, anecdotes, caring for the children and their safety, tracking sheet.
    • Reason for leaving- father passing.
    • Sparked creativity and imagination by helping children discover new things each day.Read stories to the children and taught them painting, drawing and crafts.Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.Disciplined children and recommended other measures to correct behavior.Created an infant area, toddler area and preschool area of play within the daycare.Incorporated music and art activities to encourage creativity and expression.Offered detailed daily reports that outlined each child's activities.Maintained daily records of activities, behaviors, meals and naps.
    Preschool teacher
    October 2010 to March 2012     Company Name － City , State
    • making lesson plans, implementing lesson plans, anecdotes, caring for children and their safety and tracking sheet.Disciplined children and recommended other measures to correct behavior.Created an infant area, toddler area and preschool area of play within the daycare.Carefully monitored children's play activities.Offered detailed daily reports that outlined each child's activities.Incorporated music and art activities to encourage creativity and expression.Maintained daily records of activities, behaviors, meals and naps.Carefully identified warning signs of emotional and developmental problems in children.Routinely picked children up from school and activities.Created and implemented a developmentally appropriate curriculum.
    Education
    Associate of Arts : IECE -Early childhood education , present Maysville Community Technical College － City , State

    I am in my last semester earning my associate of arts degree. Coursework in Early Childhood EducationCoursework in Child DevelopmentCoursework in Child Abuse PreventionEmphasis in Special Needs EducationCoursework includes Nutrition, Health and Child SafetyEarly childhood education certificateCompleted 64 credits units of continuing education classes.
    Associates degree : Early childhood education Morehead State University

    Infant/Toddler CDA

    Tb Skin test

    Preschool CDA

    Up to date Physical

    Directors Creditial

    Food Handlers Permit

    64 College Credits

    Cpr and first aide

    Orientation 1 and 2

    Teacher stageties gold

    Head trauma training

    Skills

    CPR certified

    Orgnization skills

    Communication skills

    Teaching skills.

    ",TEACHER 83338413," FIELD SUPPORT SPECILIST Summary Technology support representative providing workstation and application support. Provides end-user support via phone in a service desk environment. Installs, troubleshoots, maintains and uses a variety of computer systems, software and peripheral devices.  Highlights Network traces Technical standards and deliverables Critical thinker Technical standards and deliverables Telecommunications field service Network security Network protocols Proficient in Internet Technologies Proficient in Windows MS Office proficiency Efficient data management Excellent communicator Cisco routers and switches Supporting IP Telephony Visio Analysis and problem solving Education Master of Science : Network Communications Management 2016 Keller Graduate School of Management , City , State , United States of America 3.15 GPA Master's Degree of Network Communications Management Concentration in Technology Apps 3.35 GPA  Completed data model normalization Process modeling Object oriented analysis Created Entity Relationship Diagrams in MS Visio Knowledge of user interface design Bachelor of Science : Interdisciplinary Studies with a concentration in Mathematics 2003 Texas Southern University , City , State , United States of America 3.1 GPA Coursework in Interdisciplinary   Studies, Mathematics, Elementary and Middle School Education Experience Company Name City , State Field Support Specilist 06/2017 to Current Download radio and alarm panel programming information into new/existing accounts in response to telephone requests. Provide real-time installation quotes to field technicians and limited technical support to customers.  Enter order information into the system for technician upsells and process payments as applicable. Troubleshoot system functionality related to radio registrations and panel programming in response to failed confirmation requests. Process data changes received via mail, fax, phone or internal ticket on Informix and MasterMind. Supports reps with CPQ and Matrix Schedules new installations and add-on equipment (Order Entry)Supports system and device upgrades Verifies customer contract/billing accuracy Captures, maintains and verifies customer information with painstaking attention to detail Utilizes contingency plans during system outages to continue to support our internal customers Provides site redundancy for Home Heath Provisioning and Technical Assistance Groups Company Name City , State Technical Support Representative 01/2017 to 01/2017 Customer service role providing technical & customer service support via phone & video chat, to customers who require assistance navigating or trouble shooting issues they may experience within Intuit and Turbo Tax Products. Resolved customer complaints and concerns with strong verbal and negotiation skills. Provided thorough support and problem resolution for customers. Managed IT setup and service requests for Intuit and Turbo Tax . Company Name City , State 8th Grade Reading/ Language Arts Teacher 01/2005 to Current Prepares lessons  reflecting  accommodations for differences in student learning styles Provide a variety of planned learning experiences integrating different learning methods in order to motivate and inspire students. Develop lessons with district mission in mind, aligned to district and state instructional goals and objectives and subject area Maintain a classroom environment that promote safe, effective learning Continuously engage with students, parents, and community members to advance student outcomes Establish and implement effective classroom management procedures Create systems to monitor and assess student learning Collaborate with professional staff to identify and address student needs regarding health and learning styles  Be available for counseling with students and parents before and after school Keep accurate records of student information; compile, maintain, and file all reports, records, and other documents required by the school and district Present subject matter according to guidelines established by Texas Education Agency, Board of Trustee policies, and administrative regulations Company Name City , State Customer Service 06/2000 to 08/2003 Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Skills Knowledge of Telecom industry Experience in 2-way radio systems, satellite systems and FCC/FAA Functional understanding of 802.11, Wireless VOIP protocols and Wireless Mobility Proficient in Network Protocols TCP/IP/SIP/MGCP/SCCP/MPLS Windows 7, Windows 10- Active Directory- TCP/IP networking- Tablet Technologies- Smartphone technologies- Microsoft Office proficiency- Messaging technologies including but not limited to Exchange and SMTP- Wireless technologies- VPN technologies- PC Security- Telecommunications- Web Technologies- Video Conferencing ","
    FIELD SUPPORT SPECILIST
    Summary
    Technology support representative providing workstation and application support. Provides end-user support via phone in a service desk environment. Installs, troubleshoots, maintains and uses a variety of computer systems, software and peripheral devices. 
    Highlights
    • Network traces
    • Technical standards and deliverables
    • Critical thinker
    • Technical standards and deliverables
    • Telecommunications field service
    • Network security
    • Network protocols




    • Proficient in Internet Technologies
    • Proficient in Windows
    • MS Office proficiency
    • Efficient data management
    • Excellent communicator
    • Cisco routers and switches
    • Supporting IP Telephony
    • Visio
    • Analysis and problem solving
    Education
    Master of Science : Network Communications Management 2016 Keller Graduate School of Management , City , State , United States of America
    • 3.15 GPA
    • Master's Degree of Network Communications Management
    • Concentration in Technology Apps 3.35 GPA 
    • Completed data model normalization
    • Process modeling
    • Object oriented analysis
    • Created Entity Relationship Diagrams in MS Visio
    • Knowledge of user interface design
    Bachelor of Science : Interdisciplinary Studies with a concentration in Mathematics 2003 Texas Southern University , City , State , United States of America
    • 3.1 GPA
    • Coursework in Interdisciplinary   Studies, Mathematics, Elementary and Middle School Education
    Experience
    Company Name City , State Field Support Specilist 06/2017 to Current
    • Download radio and alarm panel programming information into new/existing accounts in response to telephone requests.
    • Provide real-time installation quotes to field technicians and limited technical support to customers.  Enter order information into the system for technician upsells and process payments as applicable.
    • Troubleshoot system functionality related to radio registrations and panel programming in response to failed confirmation requests.
    • Process data changes received via mail, fax, phone or internal ticket on Informix and MasterMind.
    • Supports reps with CPQ and Matrix
    • Schedules new installations and add-on equipment (Order Entry)Supports system and device upgrades
    • Verifies customer contract/billing accuracy
    • Captures, maintains and verifies customer information with painstaking attention to detail
    • Utilizes contingency plans during system outages to continue to support our internal customers
    • Provides site redundancy for Home Heath Provisioning and Technical Assistance Groups
    Company Name City , State Technical Support Representative 01/2017 to 01/2017
    • Customer service role providing technical & customer service support via phone & video chat, to customers who require assistance navigating or trouble shooting issues they may experience within Intuit and Turbo Tax Products.
    • Resolved customer complaints and concerns with strong verbal and negotiation skills.
    • Provided thorough support and problem resolution for customers. Managed IT setup and service requests for Intuit and Turbo Tax .
    Company Name City , State 8th Grade Reading/ Language Arts Teacher 01/2005 to Current
    • Prepares lessons  reflecting  accommodations for differences in student learning styles
    • Provide a variety of planned learning experiences integrating different learning methods in order to motivate and inspire students.
    • Develop lessons with district mission in mind, aligned to district and state instructional goals and objectives and subject area
    • Maintain a classroom environment that promote safe, effective learning
    • Continuously engage with students, parents, and community members to advance student outcomes
    • Establish and implement effective classroom management procedures
    • Create systems to monitor and assess student learning
    • Collaborate with professional staff to identify and address student needs regarding health and learning styles 
    • Be available for counseling with students and parents before and after school
    • Keep accurate records of student information; compile, maintain, and file all reports, records, and other documents required by the school and district
    • Present subject matter according to guidelines established by Texas Education Agency, Board of Trustee policies, and administrative regulations
    Company Name City , State Customer Service 06/2000 to 08/2003
    • Collected customer feedback and made process changes to exceed customer satisfaction goals.
    • Provided accurate and appropriate information in response to customer inquiries.
    • Demonstrated mastery of customer service call script within specified timeframes.
    • Addressed customer service inquiries in a timely and accurate fashion.
    Skills
    • Knowledge of Telecom industry
    • Experience in 2-way radio systems, satellite systems and FCC/FAA
    • Functional understanding of 802.11, Wireless VOIP protocols and Wireless Mobility
    • Proficient in Network Protocols TCP/IP/SIP/MGCP/SCCP/MPLS
    • Windows 7, Windows 10-


    • Active Directory-
    • TCP/IP networking-
    • Tablet Technologies-
    • Smartphone technologies-
    • Microsoft Office proficiency-
    • Messaging technologies including but not limited to Exchange and SMTP-
    • Wireless technologies-
    • VPN technologies-
    • PC Security-
    • Telecommunications-
    • Web Technologies-
    • Video Conferencing
    ",ARTS 38291889," PATIENT ADVOCATE Summary Seeking an opportunity in an Management/HR Department where my professional experience and education will allow me to make an immediate contribution, as an integral part of a progressive organization. Education and Training HealthCare Administration- Human Resources , 2017 Herzing University- Online － City , State , Unitted States Bachelor of Science : Management - Human Resource Management , 2009 Kaplan University － City , State , United States Business Administration Management , 2007 Kaplan University － City , State WFHM Reverse Mentoring Senior Management : 1983 MSTA Business College － City , State WFHM Diversity Program MBA : 2011 - Chuck Bishop/ Eric Stoddard Diverse Leaders Program CRA Best Practices Project : October 2011 Business Administration Management Learning and Development Springfield, IL Human Resources Mentor- Jennifer Cultip Smith HR Manager NC Experience Patient Advocate May 2017 to Current Company Name － City , State As a patient advocate, I am responsible for the developing, revising and implementing policies and procedures as needed.  Facilitates the patient complaint/grievance process, with positive patient experience.  Making rounds to each unit daily, visit all new admissions and also identify patients' needs or issues and then visit the patients to advocate on their behalf.  Actively working with unit leaders and staff to assign and assure follow-up action is taken quickly to resolve all issues.  Documenting and reporting trends in patient attitudes and /or obstacles to delivery immediate service recovery.  Investigates referrals/complaints through review of records and discussion with appropriate individuals in an objective, thorough and tactful manner.  Participates in staff and community education on patient rights, the complaint procedure and other related issues as requested.  Generate weekly/ end of month reports and track IRIS reports, discharge phone calls reporting back to unit leaders positive/negative feedback.  Training, coaching, delegating work responsibility. Office Support March 2015 Company Name － City , State Managed day to day operations with minimal supervision Created reports, and Purchased office material. Performs complex, clerical services for the Intact Services. Provide clerical support to the team supervisor staff, delegated work flow. Including but not limited to mailing, filing, scanning confidential documents, extensive communication with all statewide agencies business managers and financial managers. Review each bill within five (5) working days of receipt for accuracy and completeness. Notify the Purchase Of Service (POS) agency of any adjustment to the bill that must be made due to incorrect information and then submit the bill for payment. Prepare Billings that are completed and accurate for processing and remove inaccurate entries from the CFS form. Sent incorrect cases to the POS agency to be corrected and re-billed. Created a new Bureau of Operations Intact Family Services Billing Process Manual. Created a billing tracking system for all incoming bills, business managers; POS intact email distribution list. Review each bill within five (5) working days of receipt for accuracy and completeness. Notify the Purchase Of Service (POS) agency of any adjustment to the bill that must be made due to incorrect information and then submit the bill for payment. Prepare Billings that are completed and accurate for processing and remove inaccurate entries from the CFS form. Sent incorrect cases to the POS agency to be corrected and re-billed. Created a new intact billing work flow from SACWIS for billing staff. Operations Team Lead September 2002 to January 2015 Company Name － City , State Interact and act as a liaison with business clients, business partners, internal and external staff, and update share point sites. Review and certify system access for team members. Prepare agendas, materials; coordinate room/equipment reservations. Manage electronic calendars; schedule meetings, appointments, conference calls. Conduct interviews and make hiring recommendations. Contribute and participate in team coaching and performance development discussions. Pre-Screening Candidates for Interviews. Facilitate feedback discussions with individuals. Participate and conduct team member training. Create offer Letters and Hiring Kit. Ensures that the team's acquisitions are completed on time and accurately. Planning, coordinating, and monitoring daily activities; ranging from routine to moderately complex work in a major corporate environment. Reviewing, prioritizing, and distributing daily work to meet deadlines and goals. Monitoring work in progress making adjustments as needed. Effectively trains staff on duties, responsibilities, and expectations. Accomplishments Founder of Women Embracing Diversity Non-Profit Women's Support Group Organize Women Conferences/ Plan Activities. Skills acquisitions, agency, Billing, Billings, clerical, Coach, coaching, clients, email, Senior Management, filing, financial, Hiring, Human Resources, HR, Information Security, Letters, mailing, materials, MBA, meetings, Mentor, Mentoring, Access, PowerPoint, share point, Windows XP, Microsoft word, Networking, POS, Presentations, progress, scanning, supervisor, Excel, Generating Reports, MyRounding Application and Press Ganey ","
    PATIENT ADVOCATE
    Summary
    Seeking an opportunity in an Management/HR Department where my professional experience and education will allow me to make an immediate contribution, as an integral part of a progressive organization.
    Education and Training
    HealthCare Administration- Human Resources , 2017 Herzing University- Online － City , State , Unitted States
    Bachelor of Science : Management - Human Resource Management , 2009 Kaplan University － City , State , United States
    Business Administration Management , 2007 Kaplan University － City , State
    WFHM Reverse Mentoring Senior Management : 1983 MSTA Business College － City , State WFHM Diversity Program
    MBA : 2011
    - Chuck Bishop/ Eric Stoddard Diverse Leaders Program CRA Best Practices Project : October 2011
    Business Administration Management Learning and Development Springfield, IL Human Resources Mentor- Jennifer Cultip Smith HR Manager NC
    Experience
    Patient Advocate
    May 2017 to Current     Company Name － City , State As a patient advocate, I am responsible for the developing, revising and implementing policies and procedures as needed.  Facilitates the patient complaint/grievance process, with positive patient experience.  Making rounds to each unit daily, visit all new admissions and also identify patients' needs or issues and then visit the patients to advocate on their behalf.  Actively working with unit leaders and staff to assign and assure follow-up action is taken quickly to resolve all issues.  Documenting and reporting trends in patient attitudes and /or obstacles to delivery immediate service recovery.  Investigates referrals/complaints through review of records and discussion with appropriate individuals in an objective, thorough and tactful manner.  Participates in staff and community education on patient rights, the complaint procedure and other related issues as requested.  Generate weekly/ end of month reports and track IRIS reports, discharge phone calls reporting back to unit leaders positive/negative feedback.  Training, coaching, delegating work responsibility.
    Office Support
    March 2015     Company Name － City , State
    • Managed day to day operations with minimal supervision
    • Created reports, and Purchased office material.
    • Performs complex, clerical services for the Intact Services.
    • Provide clerical support to the team supervisor staff, delegated work flow.
    • Including but not limited to mailing, filing, scanning confidential documents, extensive communication with all statewide agencies business managers and financial managers.
    • Review each bill within five (5) working days of receipt for accuracy and completeness.
    • Notify the Purchase Of Service (POS) agency of any adjustment to the bill that must be made due to incorrect information and then submit the bill for payment.
    • Prepare Billings that are completed and accurate for processing and remove inaccurate entries from the CFS form.
    • Sent incorrect cases to the POS agency to be corrected and re-billed.
    • Created a new Bureau of Operations Intact Family Services Billing Process Manual.
    • Created a billing tracking system for all incoming bills, business managers; POS intact email distribution list.
    • Review each bill within five (5) working days of receipt for accuracy and completeness.
    • Notify the Purchase Of Service (POS) agency of any adjustment to the bill that must be made due to incorrect information and then submit the bill for payment.
    • Prepare Billings that are completed and accurate for processing and remove inaccurate entries from the CFS form.
    • Sent incorrect cases to the POS agency to be corrected and re-billed.
    • Created a new intact billing work flow from SACWIS for billing staff.
    Operations Team Lead
    September 2002 to January 2015     Company Name － City , State
    • Interact and act as a liaison with business clients, business partners, internal and external staff, and update share point sites.
    • Review and certify system access for team members.
    • Prepare agendas, materials; coordinate room/equipment reservations.
    • Manage electronic calendars; schedule meetings, appointments, conference calls.
    • Conduct interviews and make hiring recommendations.
    • Contribute and participate in team coaching and performance development discussions.
    • Pre-Screening Candidates for Interviews.
    • Facilitate feedback discussions with individuals.
    • Participate and conduct team member training.
    • Create offer Letters and Hiring Kit.
    • Ensures that the team's acquisitions are completed on time and accurately.
    • Planning, coordinating, and monitoring daily activities; ranging from routine to moderately complex work in a major corporate environment.
    • Reviewing, prioritizing, and distributing daily work to meet deadlines and goals.
    • Monitoring work in progress making adjustments as needed.
    • Effectively trains staff on duties, responsibilities, and expectations.
    Accomplishments

    Founder of Women Embracing Diversity Non-Profit Women's Support Group Organize Women Conferences/ Plan Activities.

    Skills
    acquisitions, agency, Billing, Billings, clerical, Coach, coaching, clients, email, Senior Management, filing, financial, Hiring, Human Resources, HR, Information Security, Letters, mailing, materials, MBA, meetings, Mentor, Mentoring, Access, PowerPoint, share point, Windows XP, Microsoft word, Networking, POS, Presentations, progress, scanning, supervisor, Excel, Generating Reports, MyRounding Application and Press Ganey
    ",ADVOCATE 27820360," EXECUTIVE CHEF Summary I bring with me culinary creativity, strong leadership foundation and hard work. I have over twenty years experience in many fascists of the restaurant business that I bring with me. I would be an asset to anyones team. I'm a very skilled and resourceful chef that leads by example. Experience Executive Chef March 2012 to April 2015 Company Name － City , State Regularly developed new recipes in accordance with consumer tastes, nutritional needs, and budgetary considerations. Interviewed and hired all back of the house employees Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes. Effectively managed and assisted kitchen staff in producing food for banquets, catered events, large sporting events and comedy shows. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Displayed a positive and friendly attitude towards customers and fellow team members. Assisted in kitchen design. Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns and budget. Quarterly menu testing of all staff Consistently produced exceptional menu items that regularly garnered diners' praise. Executive Chef January 2011 to February 2012 Company Name － City , State Created menus for all outlets including breakfast, lunch, dinner and a bar menu. Provided courteous and informative customer service in an open kitchen format. Displayed a positive and friendly attitude towards customers and fellow team members, and club members Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes. Collaborated closely with the Food and Beverage Director to conduct staff meetings and resolve service, product and personnel issues. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas. Established and maintained open, collaborative relationships with the kitchen team. Conducted 2nd interview and hired all back of the house staff. Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget. Over saw sous chef work and responsibilities. Lead line cook October 2009 to January 2011 Company Name － City , State Station worked responsible for ticket times and coordinating the flow of the food as well as the grill and broiler. Cutting whole fresh fish, and trimming filet's Set up and performed initial prep work for food items such as soups, sauces and salads. Prepared for each shift by placing a clean cutting board and utensil bath at workstation. Correctly and safely operated all kitchen equipment in accordance with set guidelines. Assisted with production of food for banquets, catered events. Sous chef January 2010 to October 2010 Company Name － City , State Worked all of stations in the kitchen and trained all new hires. Recreate the chef specials. Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes. Collaborated closely with the Chef and or GM to conduct staff meetings and resolve service, product and personnel issues. Implemented and supported company initiatives and programs. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas. Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements. Established and maintained open, collaborative relationships with the kitchen team. Set up and performed initial prep work for food items such as soups, sauces and salads. Prepared for each shift by placing a clean cutting board and utensil bath at workstation. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Lead chef February 2007 to September 2009 Company Name － City , State Implemented and supported company initiatives and programs of Chappy's L.A.Kitchen Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Consistently kept a clean and safe environment by adhering to all of Chappy's standards. Followed proper food handling methods and maintained correct temperature of all food products. Established and maintained open, collaborative relationships with the kitchen team and wait staff. Consistently produced exceptional menu items that regularly garnered diners' praise. Set up and performed initial prep work for food items such as soups, sauces and salads. Prepared for each shift by placing a clean cutting board and utensil bath at workstation. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas. Education DIPLOMA : CULINARY ARTS , 1998 Pinellas Technical Education Center － City , State CULINARY ARTS Florida Restaurant Association Achievement Award Top 1% of class Food Preparation, Kitchen Management, Patisserie and Confectionery, International Cuisine GENERAL COURSES : 1997 Johnson & Wales University － City , State American and Continental cuisine, stocks and sauces, baking and pastries, and dining room essentials. Gibbs High School － City , State General education courses studied. Attended four years of R.O.T.C. leadership training. Interests Being a good member of anyone's team includes taking ownership and performing at their best to get the job done. Ownership is leadership, and I bring that with me as well as creativity, enthusiasm, hard work, and a great attitude. Additional Information WHY WOULD I BE A GREAT ADDITION Being a good member of anyone's team includes taking ownership and performing at their best to get the job done. Ownership is leadership, and I bring that with me as well as creativity, enthusiasm, hard work, and a great attitude. Skills Attention to detail, budget, C, color, cost control, customer service, Focus, inventory, leadership skills, leadership training, Director, meetings, personnel, POS, producing, purchasing, Fast learner, receiving, safety, staffing ","
    EXECUTIVE CHEF
    Summary
    I bring with me culinary creativity, strong leadership foundation and hard work. I have over twenty years experience in many fascists of the restaurant business that I bring with me. I would be an asset to anyones team. I'm a very skilled and resourceful chef that leads by example.
    Experience
    Executive Chef
    March 2012 to April 2015     Company Name － City , State
    • Regularly developed new recipes in accordance with consumer tastes, nutritional needs, and budgetary considerations.
    • Interviewed and hired all back of the house employees Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes.
    • Effectively managed and assisted kitchen staff in producing food for banquets, catered events, large sporting events and comedy shows.
    • Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving.
    • Displayed a positive and friendly attitude towards customers and fellow team members.
    • Assisted in kitchen design.
    • Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns and budget.
    • Quarterly menu testing of all staff Consistently produced exceptional menu items that regularly garnered diners' praise.
    Executive Chef
    January 2011 to February 2012     Company Name － City , State
    • Created menus for all outlets including breakfast, lunch, dinner and a bar menu.
    • Provided courteous and informative customer service in an open kitchen format.
    • Displayed a positive and friendly attitude towards customers and fellow team members, and club members Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes.
    • Collaborated closely with the Food and Beverage Director to conduct staff meetings and resolve service, product and personnel issues.
    • Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas.
    • Established and maintained open, collaborative relationships with the kitchen team.
    • Conducted 2nd interview and hired all back of the house staff.
    • Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget.
    • Over saw sous chef work and responsibilities.
    Lead line cook
    October 2009 to January 2011     Company Name － City , State
    • Station worked responsible for ticket times and coordinating the flow of the food as well as the grill and broiler.
    • Cutting whole fresh fish, and trimming filet's Set up and performed initial prep work for food items such as soups, sauces and salads.
    • Prepared for each shift by placing a clean cutting board and utensil bath at workstation.
    • Correctly and safely operated all kitchen equipment in accordance with set guidelines.
    • Assisted with production of food for banquets, catered events.
    Sous chef
    January 2010 to October 2010     Company Name － City , State
    • Worked all of stations in the kitchen and trained all new hires.
    • Recreate the chef specials.
    • Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes.
    • Collaborated closely with the Chef and or GM to conduct staff meetings and resolve service, product and personnel issues.
    • Implemented and supported company initiatives and programs.
    • Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas.
    • Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.
    • Established and maintained open, collaborative relationships with the kitchen team.
    • Set up and performed initial prep work for food items such as soups, sauces and salads.
    • Prepared for each shift by placing a clean cutting board and utensil bath at workstation.
    • Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving.
    Lead chef
    February 2007 to September 2009     Company Name － City , State
    • Implemented and supported company initiatives and programs of Chappy's L.A.Kitchen Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving.
    • Consistently kept a clean and safe environment by adhering to all of Chappy's standards.
    • Followed proper food handling methods and maintained correct temperature of all food products.
    • Established and maintained open, collaborative relationships with the kitchen team and wait staff.
    • Consistently produced exceptional menu items that regularly garnered diners' praise.
    • Set up and performed initial prep work for food items such as soups, sauces and salads.
    • Prepared for each shift by placing a clean cutting board and utensil bath at workstation.
    • Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas.
    Education
    DIPLOMA : CULINARY ARTS , 1998 Pinellas Technical Education Center － City , State CULINARY ARTS Florida Restaurant Association Achievement Award Top 1% of class
    Food Preparation, Kitchen Management, Patisserie and Confectionery, International Cuisine
    GENERAL COURSES : 1997 Johnson & Wales University － City , State American and Continental cuisine, stocks and sauces, baking and pastries, and dining room essentials.
    Gibbs High School － City , State General education courses studied. Attended four years of R.O.T.C. leadership training.
    Interests
    Being a good member of anyone's team includes taking ownership and performing at their best to get the job done. Ownership is leadership, and I bring that with me as well as creativity, enthusiasm, hard work, and a great attitude.
    Additional Information
    • WHY WOULD I BE A GREAT ADDITION Being a good member of anyone's team includes taking ownership and performing at their best to get the job done. Ownership is leadership, and I bring that with me as well as creativity, enthusiasm, hard work, and a great attitude.
    Skills
    Attention to detail, budget, C, color, cost control, customer service, Focus, inventory, leadership skills, leadership training, Director, meetings, personnel, POS, producing, purchasing, Fast learner, receiving, safety, staffing
    ",CHEF 37201447," ADULT EDUCATION INSTRUCTOR Summary Seasoned Agriculture Teacher with more than 20 years of experience in this world of education. Excellent teaching and leadership skills. Track record of achieving exceptional results in not only FFA programs but also Credit Recovery Programs at my current high school and program improvement in numbers at not only Covina High School but also Bloomington High School. I have also been involved with bringing to life the Adult Education Program in the Colton Joint Unified School District.   Compassionate teacher excited to take on new professional challenges and assist students in improving learning skills, and abilities. Hardworking and responsible professional adept at crisis response and activity planning. Experience Company Name City , State Adult Education Instructor 08/2016 to Current Developed a diploma program that fit the needs of the community, continues to work with the community and wants to see the students succeed move on into either industry or college  Company Name City , State Agriculture/Credit Recovery Teacher 08/2000 to Current Planned and conducted activities for a balanced program of instruction, demonstration, and work time that provided students with opportunities to observe, question, and investigate. Goal Setting Established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations. Parent Communication Regularly met with parents to discuss student issues and course weakness areas. Student-Centered Curriculum Planning Developed mid-semester evaluation for students to give feedback about current curriculum and suggest alternative course materials and subjects for remainder of year. Developed interesting course plans to meet academic, intellectual and social needs of students. Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials. Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions. Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty. Created and enforced child-based hands-on curriculum to promote student interest and receptive learning. Implemented student discipline measures, decreasing classroom disruptions by 80%. Combined discipline plan with effective measures and various lesson plans to increase concentration, participation, and progress student accountability. Company Name City , State Agriculture Teacher 08/1995 to 08/2000 Developed interesting course plans to meet academic, intellectual and social needs of students. Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials. Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions.Implemented student discipline measures, decreasing classroom disruptions by 80%. Accomplishments Cal Poly Pomona Pomona, CA, USA Community Involvement Been a leader with High Desert Challengers 4Hfor the last 12 years. Have been involved with helping the kids raise animals to learning how to sew for the San Bernardino County Fair. Material Development Created Diploma program for Adult Education  targeting students who have the desire to achieve receiving their diploma and    to create an engaging educational experience. Lesson Planning: Introduced new learning methods to ensure total comprehension for all students. ​ Education Subject Matter Authorization in Science: Science 2016 UCR Extension Program : Crosscultural Language and Academic Dev. Cert 2005 University Of San Diego , City , State , USA Crosscultural Language and Academic Dev. Cert Bachelor of Science : Agriculture Education 1995 Agriculture Education Affiliations National Education Association (NEA), 1995 to present CTA 1995 to present Skills Excellent classroom management  Experience working with special needs students, as I feel Ag and special needs go and and hand Effectively work with parents Motivating students Innovative lesson planning Positive atmosphere promotion Advise students on academic and vocational curricula and on career issues Community Service Blooming FFA we completed jacket drives for the less needy Bloomington FFA completed shoe drives We put together turkey, Thanksgiving Food Baskets, for up too 25 needy families for both Christmas and Thanksgiving I worked with local 4H clubs, High Desert Challengers, Phelan Roadrunners, and Mojave Greens and we put together clothing drives, jacket drives and toy drives for the less fortunate Worked with the Builders Club and helped with the Veterans Dinner Additional Information Material Development - created college prep lessons targeting college bound students with Process Improvement. Develop new courses that resulted in program growth Plan Develop to create an engaging educational experience. Plan Development - I am able to plan and conduct activities for a balanced program of instruction, demonstration, and work time that provided students with opportunity to observe, question, and investigate. Goal Setting - established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations Parent Communication - Regularly met with parents to discuss student issues and course weakness areas. Student-Centered Curriculum Planning - Developed mid-semester evaluation for students to give feedback about curriculum and suggest alternative course materials and subjects for remainder of year. ","
    ADULT EDUCATION INSTRUCTOR
    Summary
    Seasoned Agriculture Teacher with more than 20 years of experience in this world of education. Excellent teaching and leadership skills. Track record of achieving exceptional results in not only FFA programs but also Credit Recovery Programs at my current high school and program improvement in numbers at not only Covina High School but also Bloomington High School. I have also been involved with bringing to life the Adult Education Program in the Colton Joint Unified School District.   Compassionate teacher excited to take on new professional challenges and assist students in improving learning skills, and abilities. Hardworking and responsible professional adept at crisis response and activity planning.
    Experience
    Company Name City , State Adult Education Instructor 08/2016 to Current Developed a diploma program that fit the needs of the community, continues to work with the community and wants to see the students succeed move on into either industry or college 
    Company Name City , State Agriculture/Credit Recovery Teacher 08/2000 to Current
    • Planned and conducted activities for a balanced program of instruction, demonstration, and work time that provided students with opportunities to observe, question, and investigate.
    • Goal Setting Established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations.
    • Parent Communication Regularly met with parents to discuss student issues and course weakness areas.
    • Student-Centered Curriculum Planning Developed mid-semester evaluation for students to give feedback about current curriculum and suggest alternative course materials and subjects for remainder of year.
    • Developed interesting course plans to meet academic, intellectual and social needs of students.
    • Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials.
    • Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions.
    • Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty.
    • Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.
    • Implemented student discipline measures, decreasing classroom disruptions by 80%.
    • Combined discipline plan with effective measures and various lesson plans to increase concentration, participation, and progress student accountability.
    Company Name City , State Agriculture Teacher 08/1995 to 08/2000
    • Developed interesting course plans to meet academic, intellectual and social needs of students.
    • Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials.
    • Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions.Implemented student discipline measures, decreasing classroom disruptions by 80%.
    Accomplishments
    • Cal Poly Pomona Pomona, CA, USA Community Involvement Been a leader with High Desert Challengers 4Hfor the last 12 years.
    • Have been involved with helping the kids raise animals to learning how to sew for the San Bernardino County Fair.
    • Material Development
      • Created Diploma program for Adult Education  targeting students who have the desire to achieve receiving their diploma and    to create an engaging educational experience.
    • Lesson Planning:
      • Introduced new learning methods to ensure total comprehension for all students.

      ​
    Education
    Subject Matter Authorization in Science: Science 2016
    UCR Extension Program : Crosscultural Language and Academic Dev. Cert 2005 University Of San Diego , City , State , USA Crosscultural Language and Academic Dev. Cert
    Bachelor of Science : Agriculture Education 1995 Agriculture Education
    Affiliations
    National Education Association (NEA), 1995 to present
    CTA 1995 to present
    Skills
    • Excellent classroom management 
    • Experience working with special needs students, as I feel Ag and special needs go and and hand
    • Effectively work with parents
    • Motivating students
    • Innovative lesson planning
    • Positive atmosphere promotion
    • Advise students on academic and vocational curricula and on career issues
    Community Service
    • Blooming FFA we completed jacket drives for the less needy
    • Bloomington FFA completed shoe drives
    • We put together turkey, Thanksgiving Food Baskets, for up too 25 needy families for both Christmas and Thanksgiving
    • I worked with local 4H clubs, High Desert Challengers, Phelan Roadrunners, and Mojave Greens and we put together clothing drives, jacket drives and toy drives for the less fortunate
    • Worked with the Builders Club and helped with the Veterans Dinner
    Additional Information
    • Material Development - created college prep lessons targeting college bound students with Process Improvement. Develop new courses that resulted in program growth Plan Develop to create an engaging educational experience.
    • Plan Development - I am able to plan and conduct activities for a balanced program of instruction, demonstration, and work time that provided students with opportunity to observe, question, and investigate.
    • Goal Setting - established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations
    • Parent Communication - Regularly met with parents to discuss student issues and course weakness areas.
    • Student-Centered Curriculum Planning - Developed mid-semester evaluation for students to give feedback about curriculum and suggest alternative course materials and subjects for remainder of year.
    ",AGRICULTURE 32799518," CONSTRUCTION WORKER Professional Summary Skilled Worker with strong track record of success in maintenance, repair and general labor. Multitasks and works effectively in fast-paced, high-volume environments. Flexible work and shift schedule with expertise operating basic hand and power tools. Excellent work performance in individual and team roles combined with superior attendance record. Complete efficient and well-organized stock replenishment with appealing displays to drive sales. Smoothly locate and palletize desired stock to support timely floor stocking. Driven and team-oriented with good sense of business and customer needs. Seasonal Stock Associate with positive and friendly customer retail store experience. Quickly processes transfers, shipments, damages, supplies, mistakes and overall organization of stock areas. Maintains stock and displays on retail floor. Participates in establishing and maintaining constructive staff member relations. Skills Team-oriented and dependable Safe equipment operation Preventive and Reparative Maintenance Materials Handling Debris removal Warehouse operations knowledge Stocking and Replenishing Product Restocking Store Merchandising Merchandise Stocking Shelving of Products Inventory Planning Heavy lifting Warehouse safety Work History Construction Worker , 01/2020 to Current Company Name – City , State Installed new structures, updated systems and replaced worn components to bring buildings up to current codes. Measured dimensions of finished workpieces for conformance to specifications, using precision measuring instruments, templates and fixtures. Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized. Performed general housekeeping and cleaning tasks, including, sweeping, pulling weeds, painting and power washing. Used measuring tools such as gauges and tape measure to identify conforming parts during production. Safely operated mowers, chain saws, electric clippers, sod cutters and pruning saws to clear construction sites, roadbeds and access roads. Attended safety trainings and workshops offered by employer, bolstering overall knowledge of appropriate measures and determining areas requiring improvement. Used radios and hand signals to coordinate communication between equipment operators and ground workers. Loaded and unloaded building materials used for construction. Provided first class customer service to meet all deadlines with guaranteed satisfaction. Loaded, unloaded and moved material to and from storage and production areas. Gathered and disposed of work site debris to remove safety hazards and boost team productivity. Supported customer preferences with basic carpentry work such as installing wooden floors and crown molding. Monitored machines during operation to detect sounds of malfunctioning or excessive vibration and adjusted machines or replaced tools to eliminate problems. Monitored materials inventory and requested items for restocking for each job. Enhanced team efficiency and multitasking abilities by effectively using hand tools, power tools and equipment. Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs. Provided accurate measurements and estimates for all projects. Consulted with customers to understand desires and help each owner meet individual property objectives. Produced parts and assemblies quickly and efficiently within tolerances. Recognized and reported potential project challenges and assisted with solutions. Determined materials needed for daily shift and loaded vehicles with equipment and supplies. Stocker , 10/2020 to 01/2021 Company Name – City , State Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking. Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors. Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays. Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies. Maintained accurate inventory records to provide data for use in audits and completion of order requests Checked packages and merchandise for damage and notified vendors. Consistently lifted materials weighing as much as 150 pounds. Blocked and faced products on displays and shelves in accordance with company policy. Moved and lifted heavy loads of merchandise using jack equipment. Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals. Greeted customers and directed to requested products. Helped customers locate desired items and transfer oversized items to vehicles. Changed sales floor signs to show current pricing and support product promotions. Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close. Created balanced pallets to support efficient and safe sales floor replenishment. Maintained fitness in order to move merchandise efficiently and safely. Maintained effective team member communication. Removed all debris and packaging from boxes and separated for recycling or disposal. Answered customer questions and provided detailed product information. Demonstrated strong communication skills and understanding of packing slip processing requirements. Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns. Performed inventory control, such as counting and stocking merchandise. Placed special customer orders for custom or special order merchandise. Placed products in correct storage locations to keep stock areas organized and inventory counts accurate. Operated RF scanners to track merchandise and verify contents of containers. Education High School Diploma : 04/2020 Corinth Holders High School - City Skateboarding, Gaming, Exercising I've skated for a long time but not much anymore, I still do enjoy it though and love to skate with my friends when I am free. I'm pretty good at video games also and I love playing them when I am with friends or on my own. Also recently I have been trying to get into exercising and making myself healthy. Skills Team-oriented and dependable Safe equipment operation Preventive and Reparative Maintenance Materials Handling Debris removal Warehouse operations knowledge Stocking and Replenishing Product Restocking Store Merchandising Merchandise Stocking Shelving of Products Inventory Planning Heavy lifting Warehouse safety Work History Construction Worker , 01/2020 to Current Company Name – City , State Installed new structures, updated systems and replaced worn components to bring buildings up to current codes. Measured dimensions of finished workpieces for conformance to specifications, using precision measuring instruments, templates and fixtures. Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized. Performed general housekeeping and cleaning tasks, including, sweeping, pulling weeds, painting and power washing. Used measuring tools such as gauges and tape measure to identify conforming parts during production. Safely operated mowers, chain saws, electric clippers, sod cutters and pruning saws to clear construction sites, roadbeds and access roads. Attended safety trainings and workshops offered by employer, bolstering overall knowledge of appropriate measures and determining areas requiring improvement. Used radios and hand signals to coordinate communication between equipment operators and ground workers. Loaded and unloaded building materials used for construction. Provided first class customer service to meet all deadlines with guaranteed satisfaction. Loaded, unloaded and moved material to and from storage and production areas. Gathered and disposed of work site debris to remove safety hazards and boost team productivity. Supported customer preferences with basic carpentry work such as installing wooden floors and crown molding. Monitored machines during operation to detect sounds of malfunctioning or excessive vibration and adjusted machines or replaced tools to eliminate problems. Monitored materials inventory and requested items for restocking for each job. Enhanced team efficiency and multitasking abilities by effectively using hand tools, power tools and equipment. Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs. Provided accurate measurements and estimates for all projects. Consulted with customers to understand desires and help each owner meet individual property objectives. Produced parts and assemblies quickly and efficiently within tolerances. Recognized and reported potential project challenges and assisted with solutions. Determined materials needed for daily shift and loaded vehicles with equipment and supplies. Stocker , 10/2020 to 01/2021 Company Name – City , State Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking. Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors. Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays. Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies. Maintained accurate inventory records to provide data for use in audits and completion of order requests Checked packages and merchandise for damage and notified vendors. Consistently lifted materials weighing as much as 150 pounds. Blocked and faced products on displays and shelves in accordance with company policy. Moved and lifted heavy loads of merchandise using jack equipment. Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals. Greeted customers and directed to requested products. Helped customers locate desired items and transfer oversized items to vehicles. Changed sales floor signs to show current pricing and support product promotions. Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close. Created balanced pallets to support efficient and safe sales floor replenishment. Maintained fitness in order to move merchandise efficiently and safely. Maintained effective team member communication. Removed all debris and packaging from boxes and separated for recycling or disposal. Answered customer questions and provided detailed product information. Demonstrated strong communication skills and understanding of packing slip processing requirements. Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns. Performed inventory control, such as counting and stocking merchandise. Placed special customer orders for custom or special order merchandise. Placed products in correct storage locations to keep stock areas organized and inventory counts accurate. Operated RF scanners to track merchandise and verify contents of containers. ","
    CONSTRUCTION WORKER
    Professional Summary

    Skilled Worker with strong track record of success in maintenance, repair and general labor. Multitasks and works effectively in fast-paced, high-volume environments. Flexible work and shift schedule with expertise operating basic hand and power tools. Excellent work performance in individual and team roles combined with superior attendance record. Complete efficient and well-organized stock replenishment with appealing displays to drive sales. Smoothly locate and palletize desired stock to support timely floor stocking. Driven and team-oriented with good sense of business and customer needs. Seasonal Stock Associate with positive and friendly customer retail store experience. Quickly processes transfers, shipments, damages, supplies, mistakes and overall organization of stock areas. Maintains stock and displays on retail floor. Participates in establishing and maintaining constructive staff member relations.

    Skills
    • Team-oriented and dependable
    • Safe equipment operation
    • Preventive and Reparative Maintenance
    • Materials Handling
    • Debris removal
    • Warehouse operations knowledge
    • Stocking and Replenishing
    • Product Restocking
    • Store Merchandising
    • Merchandise Stocking
    • Shelving of Products
    • Inventory Planning
    • Heavy lifting
    • Warehouse safety
    Work History
    Construction Worker , 01/2020 to Current
    Company Name – City , State
    • Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
    • Measured dimensions of finished workpieces for conformance to specifications, using precision measuring instruments, templates and fixtures.
    • Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
    • Performed general housekeeping and cleaning tasks, including, sweeping, pulling weeds, painting and power washing.
    • Used measuring tools such as gauges and tape measure to identify conforming parts during production.
    • Safely operated mowers, chain saws, electric clippers, sod cutters and pruning saws to clear construction sites, roadbeds and access roads.
    • Attended safety trainings and workshops offered by employer, bolstering overall knowledge of appropriate measures and determining areas requiring improvement.
    • Used radios and hand signals to coordinate communication between equipment operators and ground workers.
    • Loaded and unloaded building materials used for construction.
    • Provided first class customer service to meet all deadlines with guaranteed satisfaction.
    • Loaded, unloaded and moved material to and from storage and production areas.
    • Gathered and disposed of work site debris to remove safety hazards and boost team productivity.
    • Supported customer preferences with basic carpentry work such as installing wooden floors and crown molding.
    • Monitored machines during operation to detect sounds of malfunctioning or excessive vibration and adjusted machines or replaced tools to eliminate problems.
    • Monitored materials inventory and requested items for restocking for each job.
    • Enhanced team efficiency and multitasking abilities by effectively using hand tools, power tools and equipment.
    • Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
    • Provided accurate measurements and estimates for all projects.
    • Consulted with customers to understand desires and help each owner meet individual property objectives.
    • Produced parts and assemblies quickly and efficiently within tolerances.
    • Recognized and reported potential project challenges and assisted with solutions.
    • Determined materials needed for daily shift and loaded vehicles with equipment and supplies.
    Stocker , 10/2020 to 01/2021
    Company Name – City , State
    • Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
    • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
    • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
    • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
    • Maintained accurate inventory records to provide data for use in audits and completion of order requests
    • Checked packages and merchandise for damage and notified vendors.
    • Consistently lifted materials weighing as much as 150 pounds.
    • Blocked and faced products on displays and shelves in accordance with company policy.
    • Moved and lifted heavy loads of merchandise using jack equipment.
    • Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
    • Greeted customers and directed to requested products.
    • Helped customers locate desired items and transfer oversized items to vehicles.
    • Changed sales floor signs to show current pricing and support product promotions.
    • Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
    • Created balanced pallets to support efficient and safe sales floor replenishment.
    • Maintained fitness in order to move merchandise efficiently and safely.
    • Maintained effective team member communication.
    • Removed all debris and packaging from boxes and separated for recycling or disposal.
    • Answered customer questions and provided detailed product information.
    • Demonstrated strong communication skills and understanding of packing slip processing requirements.
    • Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
    • Performed inventory control, such as counting and stocking merchandise.
    • Placed special customer orders for custom or special order merchandise.
    • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
    • Operated RF scanners to track merchandise and verify contents of containers.
    Education
    High School Diploma : 04/2020
    Corinth Holders High School - City
    Skateboarding, Gaming, Exercising

    I've skated for a long time but not much anymore, I still do enjoy it though and love to skate with my friends when I am free. I'm pretty good at video games also and I love playing them when I am with friends or on my own. Also recently I have been trying to get into exercising and making myself healthy.

    Skills
    • Team-oriented and dependable
    • Safe equipment operation
    • Preventive and Reparative Maintenance
    • Materials Handling
    • Debris removal
    • Warehouse operations knowledge
    • Stocking and Replenishing
    • Product Restocking
    • Store Merchandising
    • Merchandise Stocking
    • Shelving of Products
    • Inventory Planning
    • Heavy lifting
    • Warehouse safety
    Work History
    Construction Worker , 01/2020 to Current
    Company Name – City , State
    • Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
    • Measured dimensions of finished workpieces for conformance to specifications, using precision measuring instruments, templates and fixtures.
    • Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
    • Performed general housekeeping and cleaning tasks, including, sweeping, pulling weeds, painting and power washing.
    • Used measuring tools such as gauges and tape measure to identify conforming parts during production.
    • Safely operated mowers, chain saws, electric clippers, sod cutters and pruning saws to clear construction sites, roadbeds and access roads.
    • Attended safety trainings and workshops offered by employer, bolstering overall knowledge of appropriate measures and determining areas requiring improvement.
    • Used radios and hand signals to coordinate communication between equipment operators and ground workers.
    • Loaded and unloaded building materials used for construction.
    • Provided first class customer service to meet all deadlines with guaranteed satisfaction.
    • Loaded, unloaded and moved material to and from storage and production areas.
    • Gathered and disposed of work site debris to remove safety hazards and boost team productivity.
    • Supported customer preferences with basic carpentry work such as installing wooden floors and crown molding.
    • Monitored machines during operation to detect sounds of malfunctioning or excessive vibration and adjusted machines or replaced tools to eliminate problems.
    • Monitored materials inventory and requested items for restocking for each job.
    • Enhanced team efficiency and multitasking abilities by effectively using hand tools, power tools and equipment.
    • Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
    • Provided accurate measurements and estimates for all projects.
    • Consulted with customers to understand desires and help each owner meet individual property objectives.
    • Produced parts and assemblies quickly and efficiently within tolerances.
    • Recognized and reported potential project challenges and assisted with solutions.
    • Determined materials needed for daily shift and loaded vehicles with equipment and supplies.
    Stocker , 10/2020 to 01/2021
    Company Name – City , State
    • Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
    • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
    • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
    • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
    • Maintained accurate inventory records to provide data for use in audits and completion of order requests
    • Checked packages and merchandise for damage and notified vendors.
    • Consistently lifted materials weighing as much as 150 pounds.
    • Blocked and faced products on displays and shelves in accordance with company policy.
    • Moved and lifted heavy loads of merchandise using jack equipment.
    • Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
    • Greeted customers and directed to requested products.
    • Helped customers locate desired items and transfer oversized items to vehicles.
    • Changed sales floor signs to show current pricing and support product promotions.
    • Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
    • Created balanced pallets to support efficient and safe sales floor replenishment.
    • Maintained fitness in order to move merchandise efficiently and safely.
    • Maintained effective team member communication.
    • Removed all debris and packaging from boxes and separated for recycling or disposal.
    • Answered customer questions and provided detailed product information.
    • Demonstrated strong communication skills and understanding of packing slip processing requirements.
    • Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
    • Performed inventory control, such as counting and stocking merchandise.
    • Placed special customer orders for custom or special order merchandise.
    • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
    • Operated RF scanners to track merchandise and verify contents of containers.
    ",CONSTRUCTION 30999638," SOCIAL MEDIA EVALUATOR Summary Extensive Management Experience with Supervisory, Sales, and Training focus. Possess strong ability to achieve sales goals and quality customer service as well as skilled in performing all administrative duties. Working knowledge of Property Management, Tax Credit, Marketing, Collections, and Leasing policies and regulations gained through work experience and education.  Skills Microsoft Outlook Microsoft Word Windows 10 Excel PowerPoint Multi-line phone system, Experience 08/2015 to Current Social Media Evaluator Company Name － City , State Daily social media activity (including but not limited to: Facebook, Twitter, Instagram, Pinterest, etc) Avid interest in working with social media. Ability to follow instructions and work independently with effective time management skills. Excellent troubleshooting, communication and problem-solving skills. Strong expressive writing skills. Ability to articulate in written and verbal English. Uses Microsoft Windows (Vista or above) or MAC operating system with outstanding performance. Advanced aptitude for installing applications, and troubleshooting and addressing software issues with limited support. 04/2014 to 08/2015 Rental Sales Agent Company Name － City , State Carry out duties in accordance with Avis policies and procedures. Responsible for selling optional products to ensure customer satisfaction and company productivity. Customer support to include directions, maps, and local area information. Maintained rental parameters and ensuring customer understanding of rates and service charges. Updating of rental agreement files with notification to clients of overdue rental agreements and facilitate return dates and process rental extensions. Operation of multi-line telephone to assist client's issues, and customer support.Ensuring accuracy on all rental agreements, preparation of rental contract with all necessary details, and completion of any car exchange requests in computer system. 10/2008 to 04/2014 Escalations Management Company Name － City , State Customer service supervisor-Develop staff of 20 plus associates. Carry out supervisory duties in accordance with Sprint's policies and procedures. Responsible for interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; disciplining and rewarding employees; addressing complaints and resolving issues. Monitor performance for annual reviews. Mange aggressive sales driven environment to ensure profit for business and bonuses for staff. 05/2006 to 10/2008 Floor Supervisor Company Name － City , State lead daily operations for all personnel in the department Enforce company policies and procedures, train and develop support staff Conduct weekly meetings with team lead staff members demonstrate and intense focus on customer service and individual accountability to upkeep stability amongst production within the department strategically approach projects, conducting thorough research of production, call volume, personnel etc. to implement relevant protocols to enhance performance results mentor and guide the support staff in efforts to support and supersede department minimums and expectations Introduce goals outlined by senior directors and managements, and delegate responsibilities in support of various projects Review team metrics within the department, discuss additional counseling options for improvements as necessary Enforce overall integrity and moral of the department, and promote invaluable customer service. Education and Training Thomas Nelson Community College － City , State Skills approach, articulate, Avid, counseling, client, clients, customer satisfaction, Customer service, Customer support, directing, training employees, English, focus, hiring, team lead, MAC, meetings, mentor, Excel, exchange, Microsoft Outlook, PowerPoint, Microsoft Windows, Windows, Microsoft Word, multi-line telephone, operating system, personnel, phone system, policies, problem-solving skills, profit, protocols, research, selling, sales, supervisor, supervisory, time management, troubleshooting, Vista, written, writing skills ","
    SOCIAL MEDIA EVALUATOR
    Summary
    Extensive Management Experience with Supervisory, Sales, and Training focus. Possess strong ability to achieve sales goals and quality customer service as well as skilled in performing all administrative duties. Working knowledge of Property Management, Tax Credit, Marketing, Collections, and Leasing policies and regulations gained through work experience and education. 
    Skills
    • Microsoft Outlook
    • Microsoft Word
    • Windows 10
    • Excel
    • PowerPoint
    • Multi-line phone system,
    Experience
    08/2015 to Current
    Social Media Evaluator Company Name － City , State
    • Daily social media activity (including but not limited to: Facebook, Twitter, Instagram, Pinterest, etc) Avid interest in working with social media.
    • Ability to follow instructions and work independently with effective time management skills.
    • Excellent troubleshooting, communication and problem-solving skills.
    • Strong expressive writing skills.
    • Ability to articulate in written and verbal English.
    • Uses Microsoft Windows (Vista or above) or MAC operating system with outstanding performance.
    • Advanced aptitude for installing applications, and troubleshooting and addressing software issues with limited support.
    04/2014 to 08/2015
    Rental Sales Agent Company Name － City , State
    • Carry out duties in accordance with Avis policies and procedures.
    • Responsible for selling optional products to ensure customer satisfaction and company productivity.
    • Customer support to include directions, maps, and local area information.
    • Maintained rental parameters and ensuring customer understanding of rates and service charges.
    • Updating of rental agreement files with notification to clients of overdue rental agreements and facilitate return dates and process rental extensions.
    • Operation of multi-line telephone to assist client's issues, and customer support.Ensuring accuracy on all rental agreements, preparation of rental contract with all necessary details, and completion of any car exchange requests in computer system.
    10/2008 to 04/2014
    Escalations Management Company Name － City , State
    • Customer service supervisor-Develop staff of 20 plus associates.
    • Carry out supervisory duties in accordance with Sprint's policies and procedures.
    • Responsible for interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; disciplining and rewarding employees; addressing complaints and resolving issues.
    • Monitor performance for annual reviews.
    • Mange aggressive sales driven environment to ensure profit for business and bonuses for staff.
    05/2006 to 10/2008
    Floor Supervisor Company Name － City , State
    • lead daily operations for all personnel in the department Enforce company policies and procedures, train and develop support staff Conduct weekly meetings with team lead staff members demonstrate and intense focus on customer service and individual accountability to upkeep stability amongst production within the department strategically approach projects, conducting thorough research of production, call volume, personnel etc.
    • to implement relevant protocols to enhance performance results mentor and guide the support staff in efforts to support and supersede department minimums and expectations Introduce goals outlined by senior directors and managements, and delegate responsibilities in support of various projects Review team metrics within the department, discuss additional counseling options for improvements as necessary Enforce overall integrity and moral of the department, and promote invaluable customer service.
    Education and Training
    Thomas Nelson Community College － City , State
    Skills
    approach, articulate, Avid, counseling, client, clients, customer satisfaction, Customer service, Customer support, directing, training employees, English, focus, hiring, team lead, MAC, meetings, mentor, Excel, exchange, Microsoft Outlook, PowerPoint, Microsoft Windows, Windows, Microsoft Word, multi-line telephone, operating system, personnel, phone system, policies, problem-solving skills, profit, protocols, research, selling, sales, supervisor, supervisory, time management, troubleshooting, Vista, written, writing skills
    ",DIGITAL-MEDIA 85101052," TECHNICAL DESIGNER Career Overview ●  Having 8.5 years of IT experience as Software developer in Java/J2EE Technologies ●  At present Technical Designer at Tata Consultancy Services ●  Knowledge in working with Designing, Coding and Unit Testing, Coding : Spring 3, jQuery, Bootstrap, JPA, Struts, Core Java, JSP, EJB, XML, PL SQL ●  Sun Certified Java Programmer 1.6 ●   Solid experience on Agile development ●   Thorough understanding of Object Oriented Methodology and Design Patterns. ●   Proficiency in developing web based applications using Java/J2EE ●   Knowledge in working with WebServices. ●   Exposure to Automation domain on Building Solution ●   Looking ahead for great career in a fair working environment with opportunities to grow. Qualifications Designing, Coding and Unit Testing, Coding : Spring 3, jQuery, Bootstrap, JPA, Struts, Core Java, JSP, EJB, XML, PLSQL *Tools: Eclipse 4, Confluence UML, Git, Rally Work Experience Technical Designer February 2011 to Current Company Name － City , State Software Engineer January 2010 to January 2011 Company Name － City FXO (FedEx Office) Client : FedEx Environment : Java 6.0, Web Services, Hibernate, EJB, XML. Team Size : 25 Tools : Subversion, Eclipse Database : MySQL Server Servers : JBOSS Description: The FedEx office project is a currently built upon the printing and shipping services of the logistics segment. This application mainly focused of the printing the different kind of printing services for the end customers like Print and send the documents with binging, folding, etc. And after the print done for the each document provided FXO also provides the flexibility to the user the ship the document and track it. Roles and Responsibilities Involved in the Analysis & Design discussion process for enhancement features. Involved in the developing the Struts code. Involved in Requirement gathering. Used PMD and Findbugs tools. Bug Fixing. Unit Testing. Software Engineer October 2006 to January 2010 Company Name － City Java 6.0, Hibernate, Struts, UML, Niagara AX, XML Team Size : 20 Tools : Subversion, Rhapsody, Eclipse, UDS Database : SQL express Description: The iCon3 tool is an integrated tool set spanning initial system estimate and quotation, through system engineering, controller programming, supervisor software configuration, commissioning and service; an 'end-to-end' BMS tool. In addition the iCon3 tool will interface to HBS's other business systems such as purchasing and project management. The vision of the iCon3 tool is to focus on reducing labor hours required to design, estimate, engineer, commission and service a building automation system. Labor hours are reduced by applying automation on various levels of the object model, which reduces the overall complexity especially in the project estimation, engineering and commissioning phases. The vision of the iCon3 tool is to focus on system configuration and minimize the need to engineer control applications. This will be accomplished by providing various configurable models, which covers almost any kind of application. The final goal of the iCon3 tool is to analyze the drawings provided during the estimation phase. The tool will suggest solutions, provide optimized cost calculation and generate bid specification. During the engineering phase, the solutions can be reused and configured according to customer specification. Only off-standard solutions will require engineering labor. During the commissioning phase, new innovative technology, based on the Tridium AX platform, will reduce labor and travel costs. Roles and Responsibilities Involved in the Analysis & Design discussion process. Involved in Requirement gathering. Involved in weekly Track meetings & MR Involved in developing prototypes Involved in integration of Axis with JBOSS and coding Unit Testing. Secondary CM Focal for the project. SEI Environment : Spring, Java 6.0, EJB, XML, PLSQL Team Size : 20 Tools : Git, Eclipse, Rally, UML, Confluence Database : Oracle 11i Servers : Weblogic 10 Description: SEI (NASDAQ: SEIC) is a leading global provider of asset management, investment processing, and investment operations solutions for institutional and personal wealth management. SEI help private banks, investment advisors, investment managers, institutional investors and affluent individuals create and manage wealth. Roles and Responsibilities Involved in the Analysis & Design discussion process for enhancement features. Involved in the developing the Struts code. Involved in Requirement gathering. Used PMD and Findbugs tools. Bug Fixing. Unit Testing. Education and Training Bachelor of Engineering (B. E : Computer Science & Engg , June-2005 Computer Science & Engg with an aggregate of 68% from K.L.E's.C.E.T, Belgaum. April-2002 - Diploma (10+3), Computer Science & Engineering, with an aggregate of 63.2% from Govt. Polytechnic, Bijapur. March-1999 - S.S.L.C (10th Std), with an aggregate of 79.52% from P.D.J High School, Bijapur. Personal Information I have interest in reading the latest technology news Languages English Hindi Kannada Skills asset management, automation, business systems, C, controller, Client, Database, Designing, Eclipse, Eclipse 4, engineer, English, EJB, XML, features, focus, Hindi, Java, Java 6.0, JSP, JBOSS, jQuery, logistics, meetings, Office, MySQL, Oracle, PLSQL, Coding, programming, project management, purchasing, express, Requirement, Servers, shipping, specification, SQL, Struts, supervisor, system configuration, system engineering, UML, vision, wealth management, Weblogic Additional Information INTERESTS I have interest in reading the latest technology news ","
    TECHNICAL DESIGNER
    Career Overview
    ●  Having 8.5 years of IT experience as Software developer in Java/J2EE Technologies
    ●  At present Technical Designer at Tata Consultancy Services
    ●  Knowledge in working with Designing, Coding and Unit Testing, Coding : Spring 3, jQuery, Bootstrap, JPA, Struts, Core Java, JSP, EJB, XML, PL SQL
    ●  Sun Certified Java Programmer 1.6
    ●   Solid experience on Agile development
    ●   Thorough understanding of Object Oriented Methodology and Design Patterns.
    ●   Proficiency in developing web based applications using Java/J2EE
    ●   Knowledge in working with WebServices.
    ●   Exposure to Automation domain on Building Solution
    ●   Looking ahead for great career in a fair working environment with opportunities to grow.
    Qualifications
    Designing, Coding and Unit Testing, Coding : Spring 3, jQuery, Bootstrap, JPA, Struts, Core Java, JSP, EJB, XML, PLSQL *Tools: Eclipse 4, Confluence UML, Git, Rally
    Work Experience
    Technical Designer
    February 2011 to Current     Company Name － City , State
    Software Engineer
    January 2010 to January 2011     Company Name － City
    • FXO (FedEx Office) Client : FedEx Environment : Java 6.0, Web Services, Hibernate, EJB, XML.
    • Team Size : 25 Tools : Subversion, Eclipse Database : MySQL Server Servers : JBOSS Description: The FedEx office project is a currently built upon the printing and shipping services of the logistics segment.
    • This application mainly focused of the printing the different kind of printing services for the end customers like Print and send the documents with binging, folding, etc.
    • And after the print done for the each document provided FXO also provides the flexibility to the user the ship the document and track it.
    • Roles and Responsibilities Involved in the Analysis & Design discussion process for enhancement features.
    • Involved in the developing the Struts code.
    • Involved in Requirement gathering.
    • Used PMD and Findbugs tools.
    • Bug Fixing.
    • Unit Testing.
    Software Engineer
    October 2006 to January 2010     Company Name － City
    • Java 6.0, Hibernate, Struts, UML, Niagara AX, XML Team Size : 20 Tools : Subversion, Rhapsody, Eclipse, UDS Database : SQL express Description: The iCon3 tool is an integrated tool set spanning initial system estimate and quotation, through system engineering, controller programming, supervisor software configuration, commissioning and service; an 'end-to-end' BMS tool.
    • In addition the iCon3 tool will interface to HBS's other business systems such as purchasing and project management.
    • The vision of the iCon3 tool is to focus on reducing labor hours required to design, estimate, engineer, commission and service a building automation system.
    • Labor hours are reduced by applying automation on various levels of the object model, which reduces the overall complexity especially in the project estimation, engineering and commissioning phases.
    • The vision of the iCon3 tool is to focus on system configuration and minimize the need to engineer control applications.
    • This will be accomplished by providing various configurable models, which covers almost any kind of application.
    • The final goal of the iCon3 tool is to analyze the drawings provided during the estimation phase.
    • The tool will suggest solutions, provide optimized cost calculation and generate bid specification.
    • During the engineering phase, the solutions can be reused and configured according to customer specification.
    • Only off-standard solutions will require engineering labor.
    • During the commissioning phase, new innovative technology, based on the Tridium AX platform, will reduce labor and travel costs.
    • Roles and Responsibilities Involved in the Analysis & Design discussion process.
    • Involved in Requirement gathering.
    • Involved in weekly Track meetings & MR Involved in developing prototypes Involved in integration of Axis with JBOSS and coding Unit Testing.
    • Secondary CM Focal for the project.
    SEI
    • Environment : Spring, Java 6.0, EJB, XML, PLSQL Team Size : 20 Tools : Git, Eclipse, Rally, UML, Confluence Database : Oracle 11i Servers : Weblogic 10 Description: SEI (NASDAQ: SEIC) is a leading global provider of asset management, investment processing, and investment operations solutions for institutional and personal wealth management.
    • SEI help private banks, investment advisors, investment managers, institutional investors and affluent individuals create and manage wealth.
    • Roles and Responsibilities Involved in the Analysis & Design discussion process for enhancement features.
    • Involved in the developing the Struts code.
    • Involved in Requirement gathering.
    • Used PMD and Findbugs tools.
    • Bug Fixing.
    • Unit Testing.
    Education and Training
    Bachelor of Engineering (B. E : Computer Science & Engg , June-2005 Computer Science & Engg with an aggregate of 68% from K.L.E's.C.E.T, Belgaum. April-2002 - Diploma (10+3), Computer Science & Engineering, with an aggregate of 63.2% from Govt. Polytechnic, Bijapur. March-1999 - S.S.L.C (10th Std), with an aggregate of 79.52% from P.D.J High School, Bijapur.
    Personal Information
    I have interest in reading the latest technology news
    Languages
    English Hindi Kannada
    Skills
    asset management, automation, business systems, C, controller, Client, Database, Designing, Eclipse, Eclipse 4, engineer, English, EJB, XML, features, focus, Hindi, Java, Java 6.0, JSP, JBOSS, jQuery, logistics, meetings, Office, MySQL, Oracle, PLSQL, Coding, programming, project management, purchasing, express, Requirement, Servers, shipping, specification, SQL, Struts, supervisor, system configuration, system engineering, UML, vision, wealth management, Weblogic
    Additional Information
    • INTERESTS I have interest in reading the latest technology news
    ",DESIGNER 12668625," BOOKSELLER Professional Profile Ever since I've been able to work I have, the day I turned 16 I got a job at Wal-Mart and I was with Wal-Mart for about a year and a half. My only reason for leaving my job at Wal-Mart was because I had to get a second job for my co-op class that I had in high school. I did work both jobs for a few months but I had to quit at Wal-Mart because they couldn't work with my other job schedule. While I was an associate at Wal-Mart I did work different departments such as apparel, jewelry, and I worked as a cashier. I currently work at a Childcare to help me pursue my future career in Speech and Language Pathology. I have experience in customer service, and talking to parents and children. I consider myself a very driven hard worker, if I am given a task I complete it to my best ability. Qualifications Customer service mindset Receive return merchandise Enthusiasm Professional appearance Restocking Cheerfulness Efficiency Experience Bookseller , 08/2016 to Current Company Name － City , State Cleaned and straightened work area. Bagged merchandise by following standard procedures. Organized register supplies. Worked with customer service to resolve issues Unboxed new merchandise. Rotated stock to maintain freshness. Operated cash register with proficiency. Provided professional and courteous service at all times. Worked overtime shifts during busy periods. Teacher/ Closer , 09/2014 to Current Company Name － City , State During my time at Southside Christian Childcare and Preschool I have learned many things. From simple things of how to properly sanitize a changing table to having to take care of a child after a bad accident. I have learned how to better communicate with others, and care for children properly. Some of my responsibilities as a teacher was to teach the children the things they should be learning according to the curriculum at that age range while also having fun. My responsibilities as a closer included making sure all rooms were clean and ready for the next day, make sure dishes are done, and most importantly all doors are locked and secure. Establish and enforce rules for behavior, and procedures for maintaining order. Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips. Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills. Observe and evaluate children's performance, behavior, social development, and physical health. Read books to entire classes or to small groups. Attend to children's basic needs by feeding them, dressing them, and changing their diapers. Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play. Prepare materials and classrooms for class activities. Identify children showing signs of emotional, developmental, or health- related problems, and discuss them with supervisors, parents or guardians, and child development specialists. Meet with parents and guardians to discuss their children's progress and needs, determine their priorities for their children, and suggest ways that they can promote learning and development. Adapt teaching methods and instructional materials to meet students' varying needs and interests. Apparel and Jewelry Associate and Cashier , 04/2013 to 01/2015 Company Name － City , State My responsibilities as a apparel associate at Wal-Mart included cleaning up apparel; folding clothes, watching over the fitting rooms, answering the telephone, putting out new merchandise, using handhelds to find out where products are, or if they are in stock. As a cashier at Wal-Mart my responsibilities included customer service, making sure my register was always clean and ready for my next customer. While I was in apparel I was also working the Jewelry Counter, my responsibilities included were making sure the cases were locked, making jewelry sales, learning how to put items on lay-a-way, and making sure the count on merchandise was correct. Greet customers and ascertain what each customer wants or needs. Describe merchandise and explain use, operation, and care of merchandise to customers. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Answer questions regarding the store and its merchandise. Compute sales prices, total purchases and receive and process cash or credit payment. Prepare sales slips or sales contracts. Help customers try on or fit merchandise. Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Prepare merchandise for purchase or rental. Watch for and recognize security risks and thefts, and know how to prevent or handle these situations. Inventory stock and requisition new stock. Ticket, arrange and display merchandise to promote sales. Education High School Diploma : Jun 2015 Oldham County High School － City , State , United States Skills Cash handling, Cashier, Cash registers, Communication Skills, Customer Service, Speak english and learning ASL, Inventory, Listening, MS Office, Teaching, Time Management ","
    BOOKSELLER
    Professional Profile
    Ever since I've been able to work I have, the day I turned 16 I got a job at Wal-Mart and I was with Wal-Mart for about a year and a half. My only reason for leaving my job at Wal-Mart was because I had to get a second job for my co-op class that I had in high school. I did work both jobs for a few months but I had to quit at Wal-Mart because they couldn't work with my other job schedule. While I was an associate at Wal-Mart I did work different departments such as apparel, jewelry, and I worked as a cashier. I currently work at a Childcare to help me pursue my future career in Speech and Language Pathology. I have experience in customer service, and talking to parents and children. I consider myself a very driven hard worker, if I am given a task I complete it to my best ability.
    Qualifications
    • Customer service mindset
    • Receive return merchandise
    • Enthusiasm
    • Professional appearance
    • Restocking
    • Cheerfulness
    • Efficiency
    Experience
    Bookseller , 08/2016 to Current Company Name － City , State
    • Cleaned and straightened work area.
    • Bagged merchandise by following standard procedures.
    • Organized register supplies.
    • Worked with customer service to resolve issues
    • Unboxed new merchandise.
    • Rotated stock to maintain freshness.
    • Operated cash register with proficiency.
    • Provided professional and courteous service at all times.
    • Worked overtime shifts during busy periods.
    Teacher/ Closer , 09/2014 to Current Company Name － City , State
    • During my time at Southside Christian Childcare and Preschool I have learned many things.
    • From simple things of how to properly sanitize a changing table to having to take care of a child after a bad accident.
    • I have learned how to better communicate with others, and care for children properly.
    • Some of my responsibilities as a teacher was to teach the children the things they should be learning according to the curriculum at that age range while also having fun.
    • My responsibilities as a closer included making sure all rooms were clean and ready for the next day, make sure dishes are done, and most importantly all doors are locked and secure.
    • Establish and enforce rules for behavior, and procedures for maintaining order.
    • Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips.
    • Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills.
    • Observe and evaluate children's performance, behavior, social development, and physical health.
    • Read books to entire classes or to small groups.
    • Attend to children's basic needs by feeding them, dressing them, and changing their diapers.
    • Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play.
    • Prepare materials and classrooms for class activities.
    • Identify children showing signs of emotional, developmental, or health- related problems, and discuss them with supervisors, parents or guardians, and child development specialists.
    • Meet with parents and guardians to discuss their children's progress and needs, determine their priorities for their children, and suggest ways that they can promote learning and development.
    • Adapt teaching methods and instructional materials to meet students' varying needs and interests.
    Apparel and Jewelry Associate and Cashier , 04/2013 to 01/2015 Company Name － City , State
    • My responsibilities as a apparel associate at Wal-Mart included cleaning up apparel; folding clothes, watching over the fitting rooms, answering the telephone, putting out new merchandise, using handhelds to find out where products are, or if they are in stock.
    • As a cashier at Wal-Mart my responsibilities included customer service, making sure my register was always clean and ready for my next customer.
    • While I was in apparel I was also working the Jewelry Counter, my responsibilities included were making sure the cases were locked, making jewelry sales, learning how to put items on lay-a-way, and making sure the count on merchandise was correct.
    • Greet customers and ascertain what each customer wants or needs.
    • Describe merchandise and explain use, operation, and care of merchandise to customers.
    • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
    • Answer questions regarding the store and its merchandise.
    • Compute sales prices, total purchases and receive and process cash or credit payment.
    • Prepare sales slips or sales contracts.
    • Help customers try on or fit merchandise.
    • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
    • Prepare merchandise for purchase or rental.
    • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
    • Inventory stock and requisition new stock.
    • Ticket, arrange and display merchandise to promote sales.
    Education
    High School Diploma : Jun 2015 Oldham County High School － City , State , United States
    Skills
    Cash handling, Cashier, Cash registers, Communication Skills, Customer Service, Speak english and learning ASL, Inventory, Listening, MS Office, Teaching, Time Management
    ",APPAREL 15858254," ELECTRICAL ENGINEERING LAB TECHNICIAN Summary Over 10 years experience in technical support in high speed networking semiconductor, lab network administration, problem resolution, documentation and lab management. Self-driven team player with strengths in communication and developing interpersonal ralationships. Possess excellent planning, organization, time management and decision-making skills. Strategically coordinate and collaborate with cross-functional departments and individual to maximize performance in facilitating goals and attaining operational excellence. Highlights Ability to test, collect data, diagnose and trouble shooting skills: system, test boards, eval boards and lab networking. Knowledge of 1G/10G Ethernet, Framers, Routers, Switches, ATM, PON, PHY, SONET, Digital Home. Lab management: in charge of systems in lab and procurement of tools needed in lab, including maintain and organize lab networking and test bench setup. Fimiliar with Windows and Linux OS, MS Office, LabView and others. Proficient in multimeters, programmable DC power supplies, frequency counters, oscilloscopes, function and signal generators, logic analyzers, digital serial analyzer, network traffic generator/performance analyzer and other specialized test equipment: USTC and Thermonic. Proficient in schematic capture and PCB layout tools such as PADS, Cadence, ORCAD, Mentor Graphic, View Logic Experience Company Name August 2007 to October 2014 Electrical Engineering Lab Technician City , State Developed and implemented test and troubleshooting procedures for HSIO, Digital Home, Access and Transport products. Supported products design verification, characterization, and validation. Successfully managed lab: lab network, PCs and test stations installation. Evaluation boards testing, troubleshooting, reworking, components purchasing, and assembly vendors interfacing. ISO 9000 equipment calibration, laboratory procedures and ESD control administration. Created schematic symbols, captured schematics. Reviewed schematic, and gave recommendations. Understood schematic and assembly drawings, Successfully built, assembled, tested, and debugged test fixtures, evaluation and reference boards. Provided on-going support for modification and de-bugging of design hardware and software products. Performed PCB rework down to 0402 and 0201 components. Company Name January 2002 to June 2007 Electrical Engineering Lab Technician City , State Developed and implemented and troubleshooting procedures procedures for TCP Offload Engines, SONET Framer Products. Supported products design verification, characterization, and validation. Successfully managed lab: lab network, PCs and test stations installation. Evaluation boards testing, troubleshooting, reworking, components purchasing, and assembly vendors interfacing. ISO 9000 equipment calibration, laboratory procedures and ESD control administration. Created schematic symbols, captured schematics. Reviewed schematic, and gave recommendations. Understood schematic and assembly drawings, Successfully built, assembled, tested, and debugged test fixtures, evaluation and reference boards. Provided on-going support for modification and de-bugging of design hardware and software products. Performed PCB rework down to 0402 and 0201 components. Company Name April 1995 to November 2001 Electrical Engineering Technician and PCB Layout Designer City , State Developed and implemented and troubleshooting procedures procedures for T1/E1 Framers, Routers, Switches, Ethernet, SONET, ATM Processing Products. Supported products design verification, characterization, and validation. Successfully managed lab: lab network, PCs and test stations installation. Evaluation boards testing, troubleshooting, reworking, components purchasing, and assembly vendors interfacing. ISO 9000 equipment calibration, laboratory procedures and ESD control administration. Created schematic symbols, captured schematics. Reviewed schematic, and gave recommendations. Understood schematic and assembly drawings, Successfully built, assembled, tested, and debugged test fixtures, evaluation and reference boards. Provided on-going support for modification and de-bugging of design hardware and software products. Performed PCB rework down to 0402 and 0201 components. Education Solano College Associate Degree : Electronics Engineering Technology State Electronics Engineering Technology Certificate in Quality Assurance Technology from De Anza College, CA. Certificate in PCB Design from The Copper Connection, CA. Skills assembly, ATM, Cadence, calibration, CA, hardware, DC, de-bugging, Ethernet, Graphic, ISO 9000, LabView, layout, Linux OS, Logic, Mentor, Access, MS Office, Windows, multimeters, network, networking, ORCAD, oscilloscopes, power supplies, procurement, purchasing, Quality Assurance, Routers, schematics, signal generators, SONET, Switches, T1, test equipment, trouble shooting, troubleshooting, validation, View ","
    ELECTRICAL ENGINEERING LAB TECHNICIAN
    Summary
    Over 10 years experience in technical support in high speed networking semiconductor, lab network administration, problem resolution, documentation and lab management. Self-driven team player with strengths in communication and developing interpersonal ralationships. Possess excellent planning, organization, time management and decision-making skills. Strategically coordinate and collaborate with cross-functional departments and individual to maximize performance in facilitating goals and attaining operational excellence.
    Highlights
    • Ability to test, collect data, diagnose and trouble shooting skills: system, test boards, eval boards and lab networking.
    • Knowledge of 1G/10G Ethernet, Framers, Routers, Switches, ATM, PON, PHY, SONET, Digital Home.
    • Lab management: in charge of systems in lab and procurement of tools needed in lab, including maintain and organize lab networking and test bench setup.
    • Fimiliar with Windows and Linux OS, MS Office, LabView and others.
    • Proficient in multimeters, programmable DC power supplies, frequency counters, oscilloscopes, function and signal generators, logic analyzers, digital serial analyzer, network traffic generator/performance analyzer and other specialized test equipment: USTC and Thermonic.
    • Proficient in schematic capture and PCB layout tools such as PADS, Cadence, ORCAD, Mentor Graphic, View Logic
    Experience
    Company Name August 2007 to October 2014 Electrical Engineering Lab Technician
    City , State
    • Developed and implemented test and troubleshooting procedures for HSIO, Digital Home, Access and Transport products.
    • Supported products design verification, characterization, and validation.
    • Successfully managed lab: lab network, PCs and test stations installation.
    • Evaluation boards testing, troubleshooting, reworking, components purchasing, and assembly vendors interfacing.
    • ISO 9000 equipment calibration, laboratory procedures and ESD control administration.
    • Created schematic symbols, captured schematics.
    • Reviewed schematic, and gave recommendations.
    • Understood schematic and assembly drawings, Successfully built, assembled, tested, and debugged test fixtures, evaluation and reference boards.
    • Provided on-going support for modification and de-bugging of design hardware and software products.
    • Performed PCB rework down to 0402 and 0201 components.
    Company Name January 2002 to June 2007 Electrical Engineering Lab Technician
    City , State
    • Developed and implemented and troubleshooting procedures procedures for TCP Offload Engines, SONET Framer Products.
    • Supported products design verification, characterization, and validation.
    • Successfully managed lab: lab network, PCs and test stations installation.
    • Evaluation boards testing, troubleshooting, reworking, components purchasing, and assembly vendors interfacing.
    • ISO 9000 equipment calibration, laboratory procedures and ESD control administration.
    • Created schematic symbols, captured schematics.
    • Reviewed schematic, and gave recommendations.
    • Understood schematic and assembly drawings, Successfully built, assembled, tested, and debugged test fixtures, evaluation and reference boards.
    • Provided on-going support for modification and de-bugging of design hardware and software products.
    • Performed PCB rework down to 0402 and 0201 components.
    Company Name April 1995 to November 2001 Electrical Engineering Technician and PCB Layout Designer
    City , State
    • Developed and implemented and troubleshooting procedures procedures for T1/E1 Framers, Routers, Switches, Ethernet, SONET, ATM Processing Products.
    • Supported products design verification, characterization, and validation.
    • Successfully managed lab: lab network, PCs and test stations installation.
    • Evaluation boards testing, troubleshooting, reworking, components purchasing, and assembly vendors interfacing.
    • ISO 9000 equipment calibration, laboratory procedures and ESD control administration.
    • Created schematic symbols, captured schematics.
    • Reviewed schematic, and gave recommendations.
    • Understood schematic and assembly drawings, Successfully built, assembled, tested, and debugged test fixtures, evaluation and reference boards.
    • Provided on-going support for modification and de-bugging of design hardware and software products.
    • Performed PCB rework down to 0402 and 0201 components.
    Education
    Solano College Associate Degree : Electronics Engineering Technology State Electronics Engineering Technology
    Certificate in Quality Assurance Technology from De Anza College, CA. Certificate in PCB Design from The Copper Connection, CA.
    Skills
    assembly, ATM, Cadence, calibration, CA, hardware, DC, de-bugging, Ethernet, Graphic, ISO 9000, LabView, layout, Linux OS, Logic, Mentor, Access, MS Office, Windows, multimeters, network, networking, ORCAD, oscilloscopes, power supplies, procurement, purchasing, Quality Assurance, Routers, schematics, signal generators, SONET, Switches, T1, test equipment, trouble shooting, troubleshooting, validation, View
    ",ENGINEERING 11188218," CUSTOMER ADVOCATE Career Overview Objective   To secure an Administrative Specialist/Office Manager position and use my expertise and proven skills in order to positively contribute to the efficient operation as well as the reputation of the business Ability Summary   Outstanding customer service skills: proven success in client needs assessment, providing reassurance and customized solutions, and ensuring highest level of customer satisfaction attainable. Technologically savvy: proficient in Microsoft Office Suite (Outlook, Money, Excel, Wordperfect 12), Quatro Pro, Peachtree Accounting, Timeslips 2007, Dictation, ITI Banking Software; expert knowledge in Cellular Technology and troubleshooting skills for smartphones, basic cell phones and wireless network connection Proven success in call center environment: seasoned in operating call center equipment and technology; excellent interpersonal communication skills in oral and written formats Highly skilled as a secretary: adept at accounts receivable and payable duties, routine correspondence, and handling confidential client information Demonstrated loyalty and dedication to company's missions Formally educated in illustration, photography, and basic graphic design Skill Highlights Microsoft Office Suite Peachtree Accounting Spreadsheet development Schedule management Telephone Skills Scheduling Travel booking Minute Taking Customer Service Critical Thinking Creative Problem Solving Cellular Expert Troubleshooting Smartphones Troubleshooting Network Connections Troubleshooting Internet and Wi-Fi Connections Core Accomplishments Calendaring   Planned all meetings and travel for CEO. Process Improvement   Oversaw implementation of new phone system which resulted in more cost-effective service. Research   Investigated and analyzed client complaints to identify and resolve issues. Multitasking   Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. Customer Service   Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Payroll Assistance   Assisted with payroll preparation and entered data into cumulative payroll document. Professional Experience Customer Advocate September 2007 to March 2015 Company Name - City , State Answered a high volume of incoming calls in a national call center from current and prospective customers as well as sales associates Actively listened to each client to ensure complete understanding of their concerns and provided innovative and individualized solutions Conducted complex problem solving and made sure each client obtained resolution, reassurance and positive customer service experience at the end of their phone calls Accessed client account database to retrieve information and update changes, all the while maintaining personable and professional phone conversations with customers Flexibly adjusted communication styles to each caller, particularly in terms of their level of familiarity with cellular technology and service structures, to ensure that they understood instructions, policies and procedures Administered device-related troubleshooting Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken Maintained up-to-date knowledge of constantly changing services and products, in order to provide customers with the accurate information and best solutions. Legal Secretary January 2006 to May 2007 Company Name - City , State Prepared court documents, deeds, real estate transfer statements, purchase agreements, contracts, power of attorney, wills, and routine correspondence Performed accounting duties including accounts receivable, accounts payable, entry of time slips, monthly billing, payroll, payroll taxes, and balancing of trust accounts and estates Greeted clients and offered them seats as they waited, updating them of their appointment status Scheduled appointments for clients, administering reminders for both clients and lawyers Ensured the office was well-stocked with supplies and organized for the maximum efficiency. Administrative Assistant/Customer Service Rep August 2005 to January 2006 Company Name - City , State I worked directly with the President of Doane College and the Chief Financial Officer to schedule and plan meetings and events, put together materials for the fall board meeting, took minutes, handled board member inquiries, booked travel arrangements and created itinerary for work trips. Retail Banking Representative II June 2002 to August 2003 Company Name - City , State I provided excellent customer service, assisting customers with account inquiries via phone and in person Opened accounts, solved problems and cross-sold financial products Scanned checks, daily balancing of my drawer, the ATM, vault and total branch balancing Education Bachelor of Arts : Majors: Fine Art and Biology , 1985 Doane College - City , State Presidents Scholarship, Doane College - 4 years Outstanding Achievement Scholarship, Doane College- 4 years Pallet Scholar Award, Doane College- 4 years American Legion Award, Loup City, NE - 1981 Special Recognition Award for Outstanding Yearbook Editor - 1985 Mary L. Chapin Senior Art Award, Doane College - 1985 Yearbook Editor and Co-Head Photographer -1984 and 1985 President and member, Delta Chi Upsilon Sorority President and member, Doane Art League Art Editor, XANADU literary magazine Alpha Lambda Delta and Cardinal Key Honor Societies GPA: 3.44 Skills Office and accounting - accounts payable, accounts receivable, payroll, billing, taxes Customer service excellence and executive administrative assistance - personal banker, national call center representative for major wireless company, secretary for President of a college, secretary for a lawyers office Problem solving and critical thinking - billing, service, sales, wireless network troubleshooting, wireless device troubleshooting ","
    CUSTOMER ADVOCATE
    Career Overview

    Objective  


    To secure an Administrative Specialist/Office Manager position and use my expertise and proven skills in order to positively contribute to the efficient operation as well as the reputation of the business


    Ability Summary  


    Outstanding customer service skills: proven success in client needs assessment, providing reassurance and customized solutions, and ensuring highest level of customer satisfaction attainable.


    Technologically savvy: proficient in Microsoft Office Suite (Outlook, Money, Excel, Wordperfect 12), Quatro Pro, Peachtree Accounting, Timeslips 2007, Dictation, ITI Banking Software; expert knowledge in Cellular Technology and troubleshooting skills for smartphones, basic cell phones and wireless network connection


    Proven success in call center environment: seasoned in operating call center equipment and technology; excellent interpersonal communication skills in oral and written formats


    Highly skilled as a secretary: adept at accounts receivable and payable duties, routine correspondence, and handling confidential client information


    Demonstrated loyalty and dedication to company's missions


    Formally educated in illustration, photography, and basic graphic design

    Skill Highlights
    • Microsoft Office Suite
    • Peachtree Accounting
    • Spreadsheet development
    • Schedule management
    • Telephone Skills
    • Scheduling
    • Travel booking
    • Minute Taking
    • Customer Service
    • Critical Thinking
    • Creative Problem Solving
    • Cellular Expert
    • Troubleshooting Smartphones
    • Troubleshooting Network Connections
    • Troubleshooting Internet and Wi-Fi Connections
    Core Accomplishments

    Calendaring  

    • Planned all meetings and travel for CEO.

    Process Improvement  

    • Oversaw implementation of new phone system which resulted in more cost-effective service.

    Research  

    • Investigated and analyzed client complaints to identify and resolve issues.

    Multitasking  

    • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

    Customer Service  

    • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

    Payroll Assistance  

    • Assisted with payroll preparation and entered data into cumulative payroll document.

    Professional Experience
    Customer Advocate
    September 2007 to March 2015     Company Name - City , State
    • Answered a high volume of incoming calls in a national call center from current and prospective customers as well as sales associates
    • Actively listened to each client to ensure complete understanding of their concerns and provided innovative and individualized solutions
    • Conducted complex problem solving and made sure each client obtained resolution, reassurance and positive customer service experience at the end of their phone calls
    • Accessed client account database to retrieve information and update changes, all the while maintaining personable and professional phone conversations with customers
    • Flexibly adjusted communication styles to each caller, particularly in terms of their level of familiarity with cellular technology and service structures, to ensure that they understood instructions, policies and procedures
    • Administered device-related troubleshooting
    • Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
    • Maintained up-to-date knowledge of constantly changing services and products, in order to provide customers with the accurate information and best solutions.
    Legal Secretary
    January 2006 to May 2007     Company Name - City , State
    • Prepared court documents, deeds, real estate transfer statements, purchase agreements, contracts, power of attorney, wills, and routine correspondence
    • Performed accounting duties including accounts receivable, accounts payable, entry of time slips, monthly billing, payroll, payroll taxes, and balancing of trust accounts and estates
    • Greeted clients and offered them seats as they waited, updating them of their appointment status
    • Scheduled appointments for clients, administering reminders for both clients and lawyers
    • Ensured the office was well-stocked with supplies and organized for the maximum efficiency.
    Administrative Assistant/Customer Service Rep
    August 2005 to January 2006     Company Name - City , State

    I worked directly with the President of Doane College and the Chief Financial Officer to schedule and plan meetings and events, put together materials for the fall board meeting, took minutes, handled board member inquiries, booked travel arrangements and created itinerary for work trips.
    Retail Banking Representative II
    June 2002 to August 2003     Company Name - City , State
    • I provided excellent customer service, assisting customers with account inquiries via phone and in person
    • Opened accounts, solved problems and cross-sold financial products
    • Scanned checks, daily balancing of my drawer, the ATM, vault and total branch balancing
    Education
    Bachelor of Arts : Majors: Fine Art and Biology , 1985 Doane College - City , State

    Presidents Scholarship, Doane College - 4 years

    Outstanding Achievement Scholarship, Doane College- 4 years

    Pallet Scholar Award, Doane College- 4 years

    American Legion Award, Loup City, NE - 1981

    Special Recognition Award for Outstanding Yearbook Editor - 1985

    Mary L. Chapin Senior Art Award, Doane College - 1985

    Yearbook Editor and Co-Head Photographer -1984 and 1985

    President and member, Delta Chi Upsilon Sorority

    President and member, Doane Art League

    Art Editor, XANADU literary magazine

    Alpha Lambda Delta and Cardinal Key Honor Societies

    GPA: 3.44
    Skills

    Office and accounting - accounts payable, accounts receivable, payroll, billing, taxes


    Customer service excellence and executive administrative assistance - personal banker, national call center representative for major wireless company, secretary for President of a college, secretary for a lawyers office


    Problem solving and critical thinking - billing, service, sales, wireless network troubleshooting, wireless device troubleshooting

    ",ADVOCATE 13342150," PATIENT SERVICE REPRESENTATIVE Summary Seeking a position using strong organizational skills, superb communication skills and interest in management position with the reputed organization that rewards loyalty, hard work, dependability and positive results in the team environment. Skills Maintains strict confidentiality Knowledge of HMOs, Medicare and Medi-Cal Medical Manager Software Electronic Medical Record (EMR) software HIPAA compliance Patient-focused care Strong work ethic Team player with positive attitude Proven patience and self-discipline Personal and professional integrity Relationship and team building Staff training and development Effectively influences others Critical thinking proficiency Cultural awareness and sensitivity Experience Patient Service Representative 03/2015 to Current Company Name City , State Trained new hires and   in-house staff members in evaluation, data collection, analysis and reporting strategies. Oversaw data queries and made sure that they were rectified in the most efficient manner. Answered phone calls, emails, letters and faxes and efficiently provided accurate information and responses. Guided and handled 16 -employees including assistants; HR assistant (hiring of employees and assisting in appraisals for performance and corrective action) responsible for arrangement, resolving employee discrepancies . Ability to handle high volume of inbound and outbound calls, and concluded the nature of calls.As well as assisted callers to the proper Physician. Successfully organized appointments between Physicians and Patients, responsible for typing reports, memos and other correspondence as well as established accuracy, consistent, detail-oriented and capacity to carry higher responsibility. Proficient in Windows, Word, Excel, Access, PowerPoint, ect. Efficient in registration of patients, verifying patient Demographics , entering data and verifying patients insurance, scheduling patients via IDX, scan patient documents. Sending messages to pediatric, adult, and specialty physicians in Clinicare. Paging Physicians through Perfect Serve. Knowledge of Medical Terminology and Health Care related Training. Capable of managing multiple tasks with an emphasis on retaining quality standards. Ability to quickly assess and prioritize projects and office tasks. Proficient at evaluating problems and quickly devising practical solutions. Handle cash, receipts ,and tracked cash withdrawals. Human Resource Assistant, Supervisor/Call cneter Supervisor 12/2011 to 03/2015 Company Name City , State Properly directed inbound calls in phone queues to improve call flow. Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met. Led a team of customer service representatives to increase service center profitability. Assisted with the development of the call center's operations, quality and training processes. Selected and interviewed candidates for all available positions. Conducted telephone and onsite exit interviews for all employees. Worked closely with HR business partners to facilitate year-end talent reviews and articulate team strengths. Helped training and development staff with all aspects of training coordination. Assisted customer service with inbound and outbound calls regarding all HR inquiries. Created social media initiatives for new employee search strategies. Drafted department-specific employee announcements. Partnered with the IT department to create a streamlined onboarding process for new hires. Salon Manager/ Receptionist 01/1999 to 01/2011 Company Name City , State Created repeat business by developing long-term relationships with regular customers. Enforced safety procedures in accordance with facility policies and government regulations. Accountable for all staff development, budgeting and supply ordering. Worked closely with Salon team  to produce repeat clientel . Re-designed every business form, containing time & inventory sheets and appointment calendars to increase clarity and effectiveness. Increased product sales by 53% within first quarters as Salon Manager. Developed productivity of management by arranging bi-monthly meetings to talk about accomplishments, matters and room for enhancement Resolved guest complaints. Customer Service Sales Associate 01/1996 to 01/1999 Company Name City , State Fielded an average of 150 customer service calls per day. Recommended and helped customers select merchandise based on their needs. Exchanged returned merchandise for customers quickly and efficiently. Confirmed that appropriate changes were made to resolve customers' problems. Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates. Informed customers about sales and promotions in a friendly and engaging manner. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Trained new employees on company customer service policies and service level standards. Education and Training Bachelors of Arts 2011 Harrington College of Design Skills Patient-focused care Excellent interpersonal skills Compassionate and trustworthy caregiver Time management Detail-oriented Effectively interacts with patients and families. Medical terminology Charting and record keeping ","
    PATIENT SERVICE REPRESENTATIVE
    Summary
    Seeking a position using strong organizational skills, superb communication skills and interest in management position with the reputed organization that rewards loyalty, hard work, dependability and positive results in the team environment.
    Skills
    • Maintains strict confidentiality
    • Knowledge of HMOs, Medicare and Medi-Cal
    • Medical Manager Software
    • Electronic Medical Record (EMR) software
    • HIPAA compliance
    • Patient-focused care
    • Strong work ethic
    • Team player with positive attitude
    • Proven patience and self-discipline
    • Personal and professional integrity
    • Relationship and team building
    • Staff training and development
    • Effectively influences others
    • Critical thinking proficiency
    • Cultural awareness and sensitivity
    Experience
    Patient Service Representative 03/2015 to Current Company Name City , State
    • Trained new hires and   in-house staff members in evaluation, data collection, analysis and reporting strategies.
    • Oversaw data queries and made sure that they were rectified in the most efficient manner.
    • Answered phone calls, emails, letters and faxes and efficiently provided accurate information and responses.
    • Guided and handled 16 -employees including assistants; HR assistant (hiring of employees and assisting in appraisals for performance and corrective action) responsible for arrangement, resolving employee discrepancies .
    • Ability to handle high volume of inbound and outbound calls, and concluded the nature of calls.As well as assisted callers to the proper Physician.
    • Successfully organized appointments between Physicians and Patients, responsible for typing reports, memos and other correspondence as well as established accuracy, consistent, detail-oriented and capacity to carry higher responsibility.
    • Proficient in Windows, Word, Excel, Access, PowerPoint, ect.
    • Efficient in registration of patients, verifying patient Demographics , entering data and verifying patients insurance, scheduling patients via IDX, scan patient documents.
    • Sending messages to pediatric, adult, and specialty physicians in Clinicare.
    • Paging Physicians through Perfect Serve.
    • Knowledge of Medical Terminology and Health Care related Training.
    • Capable of managing multiple tasks with an emphasis on retaining quality standards.
    • Ability to quickly assess and prioritize projects and office tasks.
    • Proficient at evaluating problems and quickly devising practical solutions.
    • Handle cash, receipts ,and tracked cash withdrawals.
    Human Resource Assistant, Supervisor/Call cneter Supervisor 12/2011 to 03/2015 Company Name City , State
    Properly directed inbound calls in phone queues to improve call flow.
    Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.
    Led a team of customer service representatives to increase service center profitability.
    Assisted with the development of the call center's operations, quality and training processes.
    Selected and interviewed candidates for all available positions. Conducted telephone and onsite exit interviews for all employees.
    Worked closely with HR business partners to facilitate year-end talent reviews and articulate team strengths.
    Helped training and development staff with all aspects of training coordination.
    Assisted customer service with inbound and outbound calls regarding all HR inquiries.
    Created social media initiatives for new employee search strategies.
    Drafted department-specific employee announcements.
    Partnered with the IT department to create a streamlined onboarding process for new hires.

    Salon Manager/ Receptionist 01/1999 to 01/2011 Company Name City , State
    Created repeat business by developing long-term relationships with regular customers.
    Enforced safety procedures in accordance with facility policies and government regulations.
    Accountable for all staff development, budgeting and supply ordering.
    Worked closely with Salon team  to produce repeat clientel .
    Re-designed every business form, containing time & inventory sheets and appointment calendars to increase clarity and effectiveness. Increased product sales by 53% within first quarters as Salon Manager.
    Developed productivity of management by arranging bi-monthly meetings to talk about accomplishments, matters and room for enhancement
    Resolved guest complaints.
    Customer Service Sales Associate 01/1996 to 01/1999 Company Name City , State Fielded an average of 150 customer service calls per day.
    Recommended and helped customers select merchandise based on their needs.
    Exchanged returned merchandise for customers quickly and efficiently.
    Confirmed that appropriate changes were made to resolve customers' problems.
    Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
    Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
    Informed customers about sales and promotions in a friendly and engaging manner.
    Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
    Trained new employees on company customer service policies and service level standards.
    Education and Training
    Bachelors of Arts 2011 Harrington College of Design
    Skills
    • Patient-focused care
    • Excellent interpersonal skills
    • Compassionate and trustworthy caregiver
    • Time management
    • Detail-oriented
    • Effectively interacts with patients and families.
    • Medical terminology
    • Charting and record keeping
    ",ADVOCATE 31220062," MARKETING COORDINATOR Professional Summary Marketing Coordinator offering 10 years' experience. Capable and focused on delivering high quality service. Proactive team player and coaching abilities. Excellent attention to details. Well organized and self-motivated. Focus on process improvement. Strong time management skills and ability to work under pressure, meet tight timelines and manage multiple tasks simultaneously. Skilled at developing and maintaining effective communication channels with clients, peers and administrative staff. Skills Marketing plan Media Plan Budgeting Advertising & Public Relations Strategic communications Brand Management Events Management Public Relations Campaign Public Relations Writing Publicity Retail promotions Time management Proofreading Advertising, Newsletter Agency, Organizing Brand Management, Organizational Brochures, Presentations Budgets, PR Budget, Press releases Budgeting, Pricing Competitive, Producing Content, Profit Contract negotiation, Project management Database, Promotional materials Management, Proofreading Special events, Public Relations Graphics, Public Inventory, Relations Logistics, Publicity Marketing strategies, Research Marketing plan, Retail Marketing, Sales Market, Strategy Marketing communications, Strategic Marketing and communications, Time management Materials, Trade shows Media relations, Translation Meetings, Web pages News releases Work History Marketing Coordinator , 02/2017 to Current Company Name – City , Puerto Rico Coordinate and implement monthly US promotional circulars adaptations to PR Market by do translation, pricing and audit report. Implement marketing and advertising campaigns. Translate and adapt corporate material to PR market. Liaised with Marketing Manager to manage and deliver marketing and communications plans. Work with Marketing Manager to determine budget distribution and manage expenses to that budget. Compiled product, market and customer data to forecast accurate sales and profit projections. Perform competitive researches by identifying and evaluating product characteristics, pricing and advertising. Support pricing team on PR Market pricing strategy. Provide project management for all assigned projects, ensuring deadlines are met. Coordinate creation and printing of internal marketing material requests. Keeps promotional materials ready by coordinating requirements with graphics department; inventorying stock; placing orders; verifying receipt. Assist and support 11 PR Stores when necessary for events such as grand openings or other special events. Establish and maintain effective communication and working relations with internal and external partners. Marketing Coordinator , 02/2015 to 02/2017 Company Name – Puerto Rico Coordinating marketing projects and activities as requested. Provide support to marketing department. Preparing marketing reports with descriptive brief summary and visual evidence of all local activities to share with the manufacturer in Korea. Develop marketing communications campaigns. Preparing marketing and advertising strategies, plans, and objectives; planning and organizing promotional presentations. Ensure that messages are supportive of and consistent with marketing strategies. Coordinate flow of information and communication and disseminate it according to plan strategy. Producing additional marketing communications, such as flyers, brochures and exhibition-related projects. Work with manager and business units to determine budget and manage expenses to that budget. Identify, develop and execute communications strategy for key media contacts and customer references. Research media coverage and industry trends. Improve communication efficiencies within company. Responsible for creating and delivering marketing ideas and activities for 13 dealer partners. Organizing production of branded items such as stationery and merchandise. Assisting with artwork production. Keep record of all advertising agency requests and estimates to facilitate bill process. Accomplishes organizational goals by accepting ownership to complete new and different requests. Events & Public Relations Coordinator , 06/2010 to 01/2015 Company Name – Puerto Rico Coordinate details of events such training, launches, business meetings, trade shows, including site selection/contract negotiation, registration database management, and on-site management. Coordinate event logistics, including registration, attendee tracking, presentation, materials support and pre- and post-event evaluations. Work closely with hotels and other vendors to ensure that all company requirements are fulfilled. Calculate budgets and ensure are adhered to. Promote products and services through public relations initiatives. Create and deliver press releases, media relations content and corporate newsletter content. Updates Web pages uploading new products information, upcoming events and news. Develop reports of budget, return of investment and others. Keep inventory of promotional materials. Supporting in-house marketing and design team by coordinating and collating content. Track competitor publicity activity and prepared comparative report to identify opportunities. Public Relations Intern , 08/2009 to 06/2010 Company Name – City , Puerto Rico Create Publics Relations Pieces as news releases and media kits. Developed, planned, and executed advertising camping using social media as Facebook, Twitter and YouTube. Updates Web pages uploading new products information, upcoming events and news. Education BA : Communication, Public Relations and Advertising , 12/2009 University Of Puerto Rico Río Piedras Work History Marketing Coordinator , 02/2017 to Current Company Name – City Coordinate and implement monthly US promotional circulars adaptations to PR Market by do translation, pricing and audit report. Implement marketing and advertising campaigns. Translate and adapt corporate material to PR market. Liaised with Marketing Manager to manage and deliver marketing and communications plans. Work with Marketing Manager to determine budget distribution and manage expenses to that budget. Compiled product, market and customer data to forecast accurate sales and profit projections. Perform competitive researches by identifying and evaluating product characteristics, pricing and advertising. Support pricing team on PR Market pricing strategy. Provide project management for all assigned projects, ensuring deadlines are met. Coordinate creation and printing of internal marketing material requests. Keeps promotional materials ready by coordinating requirements with graphics department; inventorying stock; placing orders; verifying receipt. Assist and support 11 PR Stores when necessary for events such as grand openings or other special events. Establish and maintain effective communication and working relations with internal and external partners. Marketing Coordinator , 02/2015 to 02/2017 Company Name Coordinating marketing projects and activities as requested. Provide support to marketing department. Preparing marketing reports with descriptive brief summary and visual evidence of all local activities to share with the manufacturer in Korea. Develop marketing communications campaigns. Preparing marketing and advertising strategies, plans, and objectives; planning and organizing promotional presentations. Ensure that messages are supportive of and consistent with marketing strategies. Coordinate flow of information and communication and disseminate it according to plan strategy. Producing additional marketing communications, such as flyers, brochures and exhibition-related projects. Work with manager and business units to determine budget and manage expenses to that budget. Identify, develop and execute communications strategy for key media contacts and customer references. Research media coverage and industry trends. Improve communication efficiencies within company. Responsible for creating and delivering marketing ideas and activities for 13 dealer partners. Organizing production of branded items such as stationery and merchandise. Assisting with artwork production. Keep record of all advertising agency requests and estimates to facilitate bill process. Accomplishes organizational goals by accepting ownership to complete new and different requests. Events & Public Relations Coordinator , 06/2010 to 01/2015 Company Name Coordinate details of events such training, launches, business meetings, trade shows, including site selection/contract negotiation, registration database management, and on-site management. Coordinate event logistics, including registration, attendee tracking, presentation, materials support and pre- and post-event evaluations. Work closely with hotels and other vendors to ensure that all company requirements are fulfilled. Calculate budgets and ensure are adhered to. Promote products and services through public relations initiatives. Create and deliver press releases, media relations content and corporate newsletter content. Updates Web pages uploading new products information, upcoming events and news. Develop reports of budget, return of investment and others. Keep inventory of promotional materials. Supporting in-house marketing and design team by coordinating and collating content. Track competitor publicity activity and prepared comparative report to identify opportunities. Public Relations Intern , 08/2009 to 06/2010 Company Name – City Create Publics Relations Pieces as news releases and media kits. Developed, planned, and executed advertising camping using social media as Facebook, Twitter and YouTube. Updates Web pages uploading new products information, upcoming events and news. Certifications Relations Strategic communications Brand Management Events Management Public Relations Campaign Public Relations Writing Publicity Retail promotions Time management Proofreading Skills Advertising, agency, Brand Management, brochures, budgets, budget, Budgeting, competitive, content, contract negotiation, database Management, special events, graphics, inventory, logistics, marketing strategies, Marketing plan, Marketing, Market, marketing communications, marketing and communications, materials, media relations, meetings, news releases, newsletter, Organizing, organizational, presentations, PR, press releases, pricing, Producing, profit, project management, promotional materials, Proofreading, Public Relations, Public Relations, Publicity, Research, Retail, sales, strategy, Strategic, Time management, trade shows, translation, Web pages ","
    MARKETING COORDINATOR
    Professional Summary
    Marketing Coordinator offering 10 years' experience. Capable and focused on delivering high quality service. Proactive team player and coaching abilities. Excellent attention to details. Well organized and self-motivated. Focus on process improvement. Strong time management skills and ability to work under pressure, meet tight timelines and manage multiple tasks simultaneously. Skilled at developing and maintaining effective communication channels with clients, peers and administrative staff.
    Skills
    • Marketing plan
    • Media Plan
    • Budgeting
    • Advertising & Public
    • Relations
    • Strategic communications
    • Brand Management
    • Events Management
    • Public Relations Campaign
    • Public Relations Writing
    • Publicity
    • Retail promotions
    • Time management
    • Proofreading
    • Advertising, Newsletter
    • Agency, Organizing
    • Brand Management, Organizational
    • Brochures, Presentations
    • Budgets, PR
    • Budget, Press releases
    • Budgeting, Pricing
    • Competitive, Producing
    • Content, Profit
    • Contract negotiation, Project management
    • Database, Promotional materials
    • Management, Proofreading
    • Special events, Public Relations
    • Graphics, Public
    • Inventory, Relations
    • Logistics, Publicity
    • Marketing strategies, Research
    • Marketing plan, Retail
    • Marketing, Sales
    • Market, Strategy
    • Marketing communications, Strategic
    • Marketing and communications, Time management
    • Materials, Trade shows
    • Media relations, Translation
    • Meetings, Web pages
    • News releases
    Work History
    Marketing Coordinator , 02/2017 to Current
    Company Name – City , Puerto Rico
    • Coordinate and implement monthly US promotional circulars adaptations to PR Market by do translation, pricing and audit report.
    • Implement marketing and advertising campaigns.
    • Translate and adapt corporate material to PR market.
    • Liaised with Marketing Manager to manage and deliver marketing and communications plans.
    • Work with Marketing Manager to determine budget distribution and manage expenses to that budget.
    • Compiled product, market and customer data to forecast accurate sales and profit projections.
    • Perform competitive researches by identifying and evaluating product characteristics, pricing and advertising.
    • Support pricing team on PR Market pricing strategy.
    • Provide project management for all assigned projects, ensuring deadlines are met.
    • Coordinate creation and printing of internal marketing material requests.
    • Keeps promotional materials ready by coordinating requirements with graphics department; inventorying stock; placing orders; verifying receipt.
    • Assist and support 11 PR Stores when necessary for events such as grand openings or other special events.
    • Establish and maintain effective communication and working relations with internal and external partners.
    Marketing Coordinator , 02/2015 to 02/2017
    Company Name – Puerto Rico
    • Coordinating marketing projects and activities as requested.
    • Provide support to marketing department.
    • Preparing marketing reports with descriptive brief summary and visual evidence of all local activities to share with the manufacturer in Korea.
    • Develop marketing communications campaigns.
    • Preparing marketing and advertising strategies, plans, and objectives; planning and organizing promotional presentations.
    • Ensure that messages are supportive of and consistent with marketing strategies.
    • Coordinate flow of information and communication and disseminate it according to plan strategy.
    • Producing additional marketing communications, such as flyers, brochures and exhibition-related projects.
    • Work with manager and business units to determine budget and manage expenses to that budget.
    • Identify, develop and execute communications strategy for key media contacts and customer references.
    • Research media coverage and industry trends.
    • Improve communication efficiencies within company.
    • Responsible for creating and delivering marketing ideas and activities for 13 dealer partners.
    • Organizing production of branded items such as stationery and merchandise.
    • Assisting with artwork production.
    • Keep record of all advertising agency requests and estimates to facilitate bill process.
    • Accomplishes organizational goals by accepting ownership to complete new and different requests.
    Events & Public Relations Coordinator , 06/2010 to 01/2015
    Company Name – Puerto Rico
    • Coordinate details of events such training, launches, business meetings, trade shows, including site selection/contract negotiation, registration database management, and on-site management.
    • Coordinate event logistics, including registration, attendee tracking, presentation, materials support and pre- and post-event evaluations.
    • Work closely with hotels and other vendors to ensure that all company requirements are fulfilled.
    • Calculate budgets and ensure are adhered to.
    • Promote products and services through public relations initiatives.
    • Create and deliver press releases, media relations content and corporate newsletter content.
    • Updates Web pages uploading new products information, upcoming events and news.
    • Develop reports of budget, return of investment and others.
    • Keep inventory of promotional materials.
    • Supporting in-house marketing and design team by coordinating and collating content.
    • Track competitor publicity activity and prepared comparative report to identify opportunities.
    Public Relations Intern , 08/2009 to 06/2010
    Company Name – City , Puerto Rico
    • Create Publics Relations Pieces as news releases and media kits.
    • Developed, planned, and executed advertising camping using social media as Facebook, Twitter and YouTube.
    • Updates Web pages uploading new products information, upcoming events and news.
    Education
    BA : Communication, Public Relations and Advertising , 12/2009
    University Of Puerto Rico Río Piedras
    Work History
    Marketing Coordinator , 02/2017 to Current
    Company Name – City
    • Coordinate and implement monthly US promotional circulars adaptations to PR Market by do translation, pricing and audit report.
    • Implement marketing and advertising campaigns.
    • Translate and adapt corporate material to PR market.
    • Liaised with Marketing Manager to manage and deliver marketing and communications plans.
    • Work with Marketing Manager to determine budget distribution and manage expenses to that budget.
    • Compiled product, market and customer data to forecast accurate sales and profit projections.
    • Perform competitive researches by identifying and evaluating product characteristics, pricing and advertising.
    • Support pricing team on PR Market pricing strategy.
    • Provide project management for all assigned projects, ensuring deadlines are met.
    • Coordinate creation and printing of internal marketing material requests.
    • Keeps promotional materials ready by coordinating requirements with graphics department; inventorying stock; placing orders; verifying receipt.
    • Assist and support 11 PR Stores when necessary for events such as grand openings or other special events.
    • Establish and maintain effective communication and working relations with internal and external partners.
    Marketing Coordinator , 02/2015 to 02/2017
    Company Name
    • Coordinating marketing projects and activities as requested.
    • Provide support to marketing department.
    • Preparing marketing reports with descriptive brief summary and visual evidence of all local activities to share with the manufacturer in Korea.
    • Develop marketing communications campaigns.
    • Preparing marketing and advertising strategies, plans, and objectives; planning and organizing promotional presentations.
    • Ensure that messages are supportive of and consistent with marketing strategies.
    • Coordinate flow of information and communication and disseminate it according to plan strategy.
    • Producing additional marketing communications, such as flyers, brochures and exhibition-related projects.
    • Work with manager and business units to determine budget and manage expenses to that budget.
    • Identify, develop and execute communications strategy for key media contacts and customer references.
    • Research media coverage and industry trends.
    • Improve communication efficiencies within company.
    • Responsible for creating and delivering marketing ideas and activities for 13 dealer partners.
    • Organizing production of branded items such as stationery and merchandise.
    • Assisting with artwork production.
    • Keep record of all advertising agency requests and estimates to facilitate bill process.
    • Accomplishes organizational goals by accepting ownership to complete new and different requests.
    Events & Public Relations Coordinator , 06/2010 to 01/2015
    Company Name
    • Coordinate details of events such training, launches, business meetings, trade shows, including site selection/contract negotiation, registration database management, and on-site management.
    • Coordinate event logistics, including registration, attendee tracking, presentation, materials support and pre- and post-event evaluations.
    • Work closely with hotels and other vendors to ensure that all company requirements are fulfilled.
    • Calculate budgets and ensure are adhered to.
    • Promote products and services through public relations initiatives.
    • Create and deliver press releases, media relations content and corporate newsletter content.
    • Updates Web pages uploading new products information, upcoming events and news.
    • Develop reports of budget, return of investment and others.
    • Keep inventory of promotional materials.
    • Supporting in-house marketing and design team by coordinating and collating content.
    • Track competitor publicity activity and prepared comparative report to identify opportunities.
    Public Relations Intern , 08/2009 to 06/2010
    Company Name – City
    • Create Publics Relations Pieces as news releases and media kits.
    • Developed, planned, and executed advertising camping using social media as Facebook, Twitter and YouTube.
    • Updates Web pages uploading new products information, upcoming events and news.
    Certifications
    • Relations
    • Strategic communications
    • Brand Management
    • Events Management
    • Public Relations Campaign
    • Public Relations Writing
    • Publicity
    • Retail promotions
    • Time management
    • Proofreading
    Skills
  • Advertising, agency, Brand Management, brochures, budgets, budget, Budgeting, competitive, content, contract negotiation, database
  • Management, special events, graphics, inventory, logistics, marketing strategies, Marketing plan, Marketing, Market, marketing communications, marketing and communications, materials, media relations, meetings, news releases, newsletter, Organizing, organizational, presentations, PR, press releases, pricing, Producing, profit, project management, promotional materials, Proofreading, Public Relations, Public
  • Relations, Publicity, Research, Retail, sales, strategy, Strategic, Time management, trade shows, translation, Web pages
    • ",PUBLIC-RELATIONS 17823436," BUSINESS ANALYST SR. TECHNICAL BUSINESS ANALYST Highlights C, C++, core java Back Ends : Oracle 9i, 10g, 11gRII,MS SQL Server-2005,IBM DB2 Computer Tech. : UML Web Designing : HTML, XML Operating Systems : Windows 9X/XP/2000/2003 Server, Linux Red hat 5, SUSE 11 Development Tools : Rational Rose, MS Visio, MS Project, Oracle SQL Developer, Crystal Reports, Java Workflow Editor, Eclipse Application servers : Jboss , Tomcat5, 5.0.1.GA,IBM Websphere App Server 7. Databases & Tools : Oracle 9i, 10g, MS SQL 2008, Oracle Enterprise Manager Console, SQL Developer, Power Builder 9.0 Bankind Application : Finacle Ebanking Application by Infosys Ltd. Accomplishments WAYE(World Alliance for Youth Empowerment). Completed Yes+ course with advance meditation techniques. I hereby declare that all the above information furnished by me is true and correct to the best of my knowledge. 4. Experience Business Analyst Sr. Technical Business Analyst Company Name SDLC Jul 2011 to Dec 2013 Company Name Requirement Gathering Requirement Analysis Release management Product management Product implementation role BRS analysis Feasibility analysis Vender management Client handling Product Management Highlights: Initiated new projects like mobile devices compatibility Key resource for Standard Product Enhancement and Documentation. Interacting with Marketing Team to understand market demands. Worked actively for ""Cloud SFA"" project to implement product on cloud technology. Market research of competitive products for product enhancement. Involved in pre-sales activities for understanding market and product enhancement. Involved in ""30 Days Implementation Plan"" documentation for WSFA. Actively involved in complete Software Development Life cycle to manage the project at every phase of SDLC in order to meet business requirements. Exposure to industry verticals such as Banking, Pharmaceuticals and Healthcare. Deciding time lines for UAT, Deployments, Staging movements, Live deployments. Working as an Application Owner. Online Banking India (Finacle Ebanking Application by Infosys Ltd.) Retail Internet Banking, India version migration from 6.2.3 to 11.0.2 PDF Statements integration with session validation Service Request module for Domestic and NRI Customers Online Banking International Geographies (UK, CA, DE, HK, SG) Funds Transfer (Scheduled, Hot Payments) Service request module (implementation of more than 100 Service requests) Click to Call Service Generate Password through OTP Tax certificates download (Integration and session validation) UI revamp for ICICI Bank UK Responsibilities: Handling RIB for UK, Germany, Canada as an Application Owner. Co-ordinate with Business for requirement understanding. BRS study, feasibility and Acceptance. Discuss the approach with in-house Development team or vendor and get an approval on Cost and timelines. Provide an Impact analysis Preparation of System test Cases UAT testing Change management (VSS checkout checkins) Release on UAT to Business for testing, acceptance and Sign-Off Co-ordinate with deployment team for Staging movement and Production movement Documentations : Approach Document (b) System Testcases (c) Release Doc (d)Live Deployment docs Guide production support team for Live issues RCA Co-ordinating with other related teams like UBPS, CDCI, core banking. Troubleshooting and Responding to ad hoc exercises and Production issues. Handling Level 3(Application owner) escalations for severe Live issues Vendor co-ordination Co-ordinate with Business for Requirement understanding and project sign-off Training Received: Information Security: Web / Mobile application threats. Projects Implemented at Base Information Management Pvt. Ltd. Software Implementation Engineer Dec 2008 to Jul 2011 Company Name Dec 2008 to Jun 2011 Company Name Base E12 WSFA is a web based sales force automation solution to automate and make the sales process more effective and productive. It captures Sales Person's Day-to-day activities and generates useful reports for top management and sales department. Customized Solution for - Novartis India Ltd. Franco Indian pharmaceuticals 2. Project name : Customer Relationship Management (Web Based J2EE) CRM application is used for sale order booking ,tracking , delivery for company's products. It includes SMS based sales tracking. Customized Solution for - Novartis India Ltd. 3. Project name : Workflow Applications (Web Based J2EE) Workflow applications include solutions for company's internal use like Cash voucher approvals, Capital Expenditure approval process. This applications master data is based on SAP masters and transactions. So, we built up a Data bridge between our database and SAP database to synchronize the data. Customized Solution for - Alkem Labs Roles and responsibilities for all above projects : To communicate directly with the client and gather details of requirement. Documentation (URS,SRS). Designing screen layouts Interact with development team, QC team for effective solution. Impact analysis, Gap Analysis documentation. Test cases review. Application implementation on site. Pilot Run and User Acceptance testing. Application training, Go Live, Project sign-off. Work with end-users to define and execute test scenarios and ensure appropriate end user training. Technical Responsibilities: Provide detailed system requirement to client(Hardware/Software). Production Server Setup (Windows 2003 Server / RedHat Linux 2.5). Database setup (Oracle 10g R2. IBM DB2,MS SQL 2005). Standard database restore, Master Data preparation. Application server installation and configuration(Jboss 5.1.0.GA & Tomcat6). Software deployments(ear,war etc.). Maintaining Versions and Deliverable. Education Bachelor of Engineering , Information Technology 6 2008 University of Mumbai Integrated Trading and Manufacturing (ITM,An ERP by Base Information) BI Tool : BI Base (Business Intelligence tool by Base Information) Information Technology Personal Information Comprehensive problem solving abilities, excellent verbal Interests Passport, Visa Details : Visa: L2 EAD Extracurricular activities : Actively participated in organizing collage events,Industrial Visits, Active member and volunteer for Languages English, Marathi, Hindi. Skills Go Live, ad, applications master, Approach, automate, automation, banking, BI, Business Intelligence, C, C++, Change management, competitive, CA, Hardware, Customer Relationship Management, CRM, Crystal Reports, Client, Databases, Database, delivery, Designing, Documentation, Eclipse, Editor, English, ERP, Funds, Hindi, HTML, IBM, DB2, IBM Websphere, Information Security, J2EE, Java, Jboss 5.1.0, Jboss, Languages, Linux, Market research, market, Marketing, MS Project, Windows 9, Windows, 2000, migration, Operating Systems, Oracle 9, Oracle, Developer, Oracle Enterprise Manager, Oracle SQL, PDF, Power Builder 9.0, Product Management, Rational Rose, Red hat 5, RedHat Linux 2.5, Requirement, Retail, Sales, SAP, SDLC, servers, SMS, Software Development, MS SQL Server, MS SQL, SQL, Tax, user training, Tomcat5, Tomcat6, Troubleshooting, UML, validation, Visio, Web Designing, Workflow, XML Additional Information PERSONAL DETAILS: Comprehensive problem solving abilities, excellent verbal written communication skills, ability to deal with people diplomatically, willingness to learn team facilitator hard worker. Name : Aaditya Vijay Hirurkar Date of Birth : 20th Oct-1985 Sex : Male Nationality : Indian Marital Status : Single Passport, Visa Details : Visa: L2 EAD Extracurricular activities : Actively participated in organizing collage events,Industrial Visits, Active member and volunteer for ","
    BUSINESS ANALYST SR. TECHNICAL BUSINESS ANALYST
    Highlights
    • C, C++, core java
    • Back Ends : Oracle 9i, 10g, 11gRII,MS SQL Server-2005,IBM DB2
    • Computer Tech. : UML
    • Web Designing : HTML, XML
    • Operating Systems : Windows 9X/XP/2000/2003 Server, Linux Red hat 5, SUSE 11
    • Development Tools : Rational Rose, MS Visio, MS Project, Oracle SQL Developer, Crystal Reports, Java Workflow Editor, Eclipse
    • Application servers : Jboss , Tomcat5, 5.0.1.GA,IBM Websphere App Server 7.
    • Databases & Tools : Oracle 9i, 10g, MS SQL 2008, Oracle Enterprise Manager Console, SQL Developer, Power Builder 9.0
    • Bankind Application : Finacle Ebanking Application by Infosys Ltd.
    Accomplishments
    • WAYE(World Alliance for Youth Empowerment).
    • Completed Yes+ course with advance meditation techniques.
    • I hereby declare that all the above information furnished by me is true and correct to the best of my knowledge.
    • 4.
    Experience
    Business Analyst Sr. Technical Business Analyst Company Name
    SDLC Jul 2011 to Dec 2013
    Company Name
    • Requirement Gathering Requirement Analysis Release management Product management Product implementation role BRS analysis Feasibility analysis Vender management Client handling Product Management Highlights: Initiated new projects like mobile devices compatibility Key resource for Standard Product Enhancement and Documentation.
    • Interacting with Marketing Team to understand market demands.
    • Worked actively for ""Cloud SFA"" project to implement product on cloud technology.
    • Market research of competitive products for product enhancement.
    • Involved in pre-sales activities for understanding market and product enhancement.
    • Involved in ""30 Days Implementation Plan"" documentation for WSFA.
    • Actively involved in complete Software Development Life cycle to manage the project at every phase of SDLC in order to meet business requirements.
    • Exposure to industry verticals such as Banking, Pharmaceuticals and Healthcare.
    • Deciding time lines for UAT, Deployments, Staging movements, Live deployments.
    • Working as an Application Owner.
    • Online Banking India (Finacle Ebanking Application by Infosys Ltd.) Retail Internet Banking, India version migration from 6.2.3 to 11.0.2 PDF Statements integration with session validation Service Request module for Domestic and NRI Customers Online Banking International Geographies (UK, CA, DE, HK, SG) Funds Transfer (Scheduled, Hot Payments) Service request module (implementation of more than 100 Service requests) Click to Call Service Generate Password through OTP Tax certificates download (Integration and session validation) UI revamp for ICICI Bank UK Responsibilities: Handling RIB for UK, Germany, Canada as an Application Owner.
    • Co-ordinate with Business for requirement understanding.
    • BRS study, feasibility and Acceptance.
    • Discuss the approach with in-house Development team or vendor and get an approval on Cost and timelines.
    • Provide an Impact analysis Preparation of System test Cases UAT testing Change management (VSS checkout checkins) Release on UAT to Business for testing, acceptance and Sign-Off Co-ordinate with deployment team for Staging movement and Production movement Documentations : Approach Document (b) System Testcases (c) Release Doc (d)Live Deployment docs Guide production support team for Live issues RCA Co-ordinating with other related teams like UBPS, CDCI, core banking.
    • Troubleshooting and Responding to ad hoc exercises and Production issues.
    • Handling Level 3(Application owner) escalations for severe Live issues Vendor co-ordination Co-ordinate with Business for Requirement understanding and project sign-off Training Received: Information Security: Web / Mobile application threats.
    • Projects Implemented at Base Information Management Pvt.
    • Ltd.
    Software Implementation Engineer Dec 2008 to Jul 2011
    Company Name
    Dec 2008 to Jun 2011
    Company Name
    • Base E12 WSFA is a web based sales force automation solution to automate and make the sales process more effective and productive.
    • It captures Sales Person's Day-to-day activities and generates useful reports for top management and sales department.
    • Customized Solution for - Novartis India Ltd.
    • Franco Indian pharmaceuticals 2.
    • Project name : Customer Relationship Management (Web Based J2EE) CRM application is used for sale order booking ,tracking , delivery for company's products.
    • It includes SMS based sales tracking.
    • Customized Solution for - Novartis India Ltd. 3.
    • Project name : Workflow Applications (Web Based J2EE) Workflow applications include solutions for company's internal use like Cash voucher approvals, Capital Expenditure approval process.
    • This applications master data is based on SAP masters and transactions.
    • So, we built up a Data bridge between our database and SAP database to synchronize the data.
    • Customized Solution for - Alkem Labs Roles and responsibilities for all above projects : To communicate directly with the client and gather details of requirement.
    • Documentation (URS,SRS).
    • Designing screen layouts Interact with development team, QC team for effective solution.
    • Impact analysis, Gap Analysis documentation.
    • Test cases review.
    • Application implementation on site.
    • Pilot Run and User Acceptance testing.
    • Application training, Go Live, Project sign-off.
    • Work with end-users to define and execute test scenarios and ensure appropriate end user training.
    • Technical Responsibilities: Provide detailed system requirement to client(Hardware/Software).
    • Production Server Setup (Windows 2003 Server / RedHat Linux 2.5).
    • Database setup (Oracle 10g R2.
    • IBM DB2,MS SQL 2005).
    • Standard database restore, Master Data preparation.
    • Application server installation and configuration(Jboss 5.1.0.GA & Tomcat6).
    • Software deployments(ear,war etc.).
    • Maintaining Versions and Deliverable.
    Education
    Bachelor of Engineering , Information Technology 6 2008 University of Mumbai Integrated Trading and Manufacturing (ITM,An ERP by Base Information) BI Tool : BI Base (Business Intelligence tool by Base Information) Information Technology
    Personal Information
    Comprehensive problem solving abilities, excellent verbal
    Interests
    Passport, Visa Details : Visa: L2 EAD Extracurricular activities : Actively participated in organizing collage events,Industrial Visits, Active member and volunteer for
    Languages
    English, Marathi, Hindi.
    Skills
    Go Live, ad, applications master, Approach, automate, automation, banking, BI, Business Intelligence, C, C++, Change management, competitive, CA, Hardware, Customer Relationship Management, CRM, Crystal Reports, Client, Databases, Database, delivery, Designing, Documentation, Eclipse, Editor, English, ERP, Funds, Hindi, HTML, IBM, DB2, IBM Websphere, Information Security, J2EE, Java, Jboss 5.1.0, Jboss, Languages, Linux, Market research, market, Marketing, MS Project, Windows 9, Windows, 2000, migration, Operating Systems, Oracle 9, Oracle, Developer, Oracle Enterprise Manager, Oracle SQL, PDF, Power Builder 9.0, Product Management, Rational Rose, Red hat 5, RedHat Linux 2.5, Requirement, Retail, Sales, SAP, SDLC, servers, SMS, Software Development, MS SQL Server, MS SQL, SQL, Tax, user training, Tomcat5, Tomcat6, Troubleshooting, UML, validation, Visio, Web Designing, Workflow, XML
    Additional Information
    • PERSONAL DETAILS: Comprehensive problem solving abilities, excellent verbal
    • written communication skills, ability to deal with people diplomatically, willingness to learn team facilitator hard worker. Name : Aaditya Vijay Hirurkar Date of Birth : 20th Oct-1985 Sex : Male Nationality : Indian Marital Status : Single
    • Passport, Visa Details : Visa: L2 EAD Extracurricular activities : Actively participated in organizing collage events,Industrial Visits, Active member and volunteer for
    ",BANKING 24550866," HEALTH SYSTEMS ANALYST Summary Healthcare-Business professional with experience in competitive component resolution that drives revenue, growth, profits, and operational performance. I am seeking an opportunity with an organization that offers a visionary, innovative and professional environment that defines my experiences to rapidly understand new technologies and gain new skill sets. Self-motivated, detail oriented and adept communicator with solid written and verbal communication skills. Loyal, dedication and ambitious employee. Willing to travel or relocate. Education and Training 2016 University of Saint Francis City , State Master of Health Administration 2010 Pfeiffer University City , State Business Administration and Management Information Systems Bachelor of Science Degree Business Administration and Management Information Systems 2012 Certified Health Information Technology -Implementation Manager Certification-CHTS-IM Skills Proven patience and self-discipline Conflict resolution Relationship and team building Claims analysis and review specialist Critical thinking proficiency Government relations knowledge Proven patience and self-discipline Motivation techniques specialist Activities and Honors American Health Information Management Association, Member, AHIMA 2012-Present Dress for Success 2010 to Present Experience January 2017 Company Name City , State Health Systems Analyst Hands-on configuration and troubleshooting in claim in real-time environment as they relate to Resolute. Knowledge of rules, work queues, billing indicators, statement processing, letters, self-pay follow-up with payment/ adjustments and reporting. Extensive experience in patient accounting, billing, managed care, claims and decision support. A solid understanding of business aspects of healthcare operations and workflow. January 2017 to May 2017 Company Name City , State Health Systems Analyst Hands-on configuration and troubleshooting in claim in real-time environment as they relate to Resolute. Knowledge of rules, work queues, billing indicators, statement processing, letters, self-pay follow-up with payment/ adjustments and reporting. Extensive experience in patient accounting, billing, managed care, claims and decision support. A solid understanding of business aspects of healthcare operations and workflow. January 2007 to January 2014 Company Name City , State Healthcare Claims Analyst Loaded and analyzed Medicaid, Medicare, and Commercial health plan data. Implemented analytic directives from senior staff and clients. Investigated issues in healthcare data from acquisition through presentation. Contributed to the development and maintenance of operational, financial, and performance-related reporting packages. Generated Medical reports summarizing cost and utilization trends and investigate drivers. Developed reports for clients using our business intelligence tool. January 1996 to January 2007 Company Name City , State Senior Benefit Claims Consultant Supervised (25) employees to improved efficiency, increase production, implement workflow processes, optimize Lean efficiency and training procedures for managed care and auto adjudicated claims. Achieved operating-margin targets while fostering a culture of performance and continuous improvement. Gained increase of 25% in financial raises and stock options. Work relationship with Executive, Directors, and clients to maintain good communication goals. Ensured contractual compliance requirements and reporting. Streamlined daily operations of departments, analyzed internal practices, identified areas of opportunity, presented problem solutions and generated efficiency recommendations. Reimburse expertise on products in all place of service under medical, pharmacy and vision. Experience in contracting Hospital and Physician. Researched and Analyzed Insurance Data as directed. Maintained 95% production and performance goals for six consecutive years. Experience of coding systems with electronic claims and Current Procedural Terminology (CPT), Healthcare Common Procedure Coding System (HCPCS), and International Classification of Diseases(ICD-9). July 2011 to April 2016 Company Name City , State Academic Resource Specialist II Maintained detailed administrative and procedural processes to improve accuracy and efficiency. assignment duties such as implementation of performance programs, and lesson assessment programs. Developed and executed strategic and tactical plans to meet student and organization needs. Interacted and Partnered with staff and key management teams in implementing strategic action plans to help with identifying organization objectives. Effectively increase retention efforts by 75% through the adoption of the early-alert program through computer software Starfish Application. Skills Accounting, billing, business intelligence, CMS, continuous improvement, contracts, CPT, Critical thinking, clients, Customer Support, Data Analysis, decision support, drivers, Financial, Health Information Technology, ICD-9, Insurance, letters, Microsoft Office, pricing, processes, Coding, Project Management, Quality, Quality Assurance, real-time, reporting, strategic, troubleshooting, Vendor Management, vision, workflow ","
    HEALTH SYSTEMS ANALYST
    Summary
    Healthcare-Business professional with experience in competitive component resolution that drives revenue, growth, profits, and operational performance. I am seeking an opportunity with an organization that offers a visionary, innovative and professional environment that defines my experiences to rapidly understand new technologies and gain new skill sets. Self-motivated, detail oriented and adept communicator with solid written and verbal communication skills. Loyal, dedication and ambitious employee. Willing to travel or relocate.
    Education and Training
    2016
    University of Saint Francis
    City , State
    Master of Health Administration
    2010
    Pfeiffer University
    City , State     Business Administration and Management Information Systems
    Bachelor of Science Degree     Business Administration and Management Information Systems
    2012

    Certified Health Information Technology -Implementation Manager Certification-CHTS-IM
    Skills
    • Proven patience and self-discipline
    • Conflict resolution
    • Relationship and team building
    • Claims analysis and review specialist
    • Critical thinking proficiency
    • Government relations knowledge
    • Proven patience and self-discipline
    • Motivation techniques specialist
    Activities and Honors
    American Health Information Management Association, Member, AHIMA 2012-Present Dress for Success 2010 to Present
    Experience
    January 2017
    Company Name City , State Health Systems Analyst
    • Hands-on configuration and troubleshooting in claim in real-time environment as they relate to Resolute.
    • Knowledge of rules, work queues, billing indicators, statement processing, letters, self-pay follow-up with payment/ adjustments and reporting.
    • Extensive experience in patient accounting, billing, managed care, claims and decision support.
    • A solid understanding of business aspects of healthcare operations and workflow.
    January 2017 to May 2017
    Company Name City , State Health Systems Analyst
    • Hands-on configuration and troubleshooting in claim in real-time environment as they relate to Resolute.
    • Knowledge of rules, work queues, billing indicators, statement processing, letters, self-pay follow-up with payment/ adjustments and reporting.
    • Extensive experience in patient accounting, billing, managed care, claims and decision support.
    • A solid understanding of business aspects of healthcare operations and workflow.
    January 2007 to January 2014
    Company Name City , State Healthcare Claims Analyst
    • Loaded and analyzed Medicaid, Medicare, and Commercial health plan data.
    • Implemented analytic directives from senior staff and clients.
    • Investigated issues in healthcare data from acquisition through presentation.
    • Contributed to the development and maintenance of operational, financial, and performance-related reporting packages.
    • Generated Medical reports summarizing cost and utilization trends and investigate drivers.
    • Developed reports for clients using our business intelligence tool.
    January 1996 to January 2007
    Company Name City , State Senior Benefit Claims Consultant
    • Supervised (25) employees to improved efficiency, increase production, implement workflow processes, optimize Lean efficiency and training procedures for managed care and auto adjudicated claims.
    • Achieved operating-margin targets while fostering a culture of performance and continuous improvement.
    • Gained increase of 25% in financial raises and stock options.
    • Work relationship with Executive, Directors, and clients to maintain good communication goals.
    • Ensured contractual compliance requirements and reporting.
    • Streamlined daily operations of departments, analyzed internal practices, identified areas of opportunity, presented problem solutions and generated efficiency recommendations.
    • Reimburse expertise on products in all place of service under medical, pharmacy and vision.
    • Experience in contracting Hospital and Physician.
    • Researched and Analyzed Insurance Data as directed.
    • Maintained 95% production and performance goals for six consecutive years.
    • Experience of coding systems with electronic claims and Current Procedural Terminology (CPT), Healthcare Common Procedure Coding System (HCPCS), and International Classification of Diseases(ICD-9).
    July 2011 to April 2016
    Company Name City , State Academic Resource Specialist II Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
    • assignment duties such as implementation of performance programs, and lesson assessment programs.
    • Developed and executed strategic and tactical plans to meet student and organization needs.
    • Interacted and Partnered with staff and key management teams in implementing strategic action plans to help with identifying organization objectives.
    • Effectively increase retention efforts by 75% through the adoption of the early-alert program through computer software Starfish Application.
    Skills
    Accounting, billing, business intelligence, CMS, continuous improvement, contracts, CPT, Critical thinking, clients, Customer Support, Data Analysis, decision support, drivers, Financial, Health Information Technology, ICD-9, Insurance, letters, Microsoft Office, pricing, processes, Coding, Project Management, Quality, Quality Assurance, real-time, reporting, strategic, troubleshooting, Vendor Management, vision, workflow
    ",HEALTHCARE 22008817," HEALTHCARE CONSULTING PROJECT ASSOCIATE Professional Summary Demonstrates exceptional professional agility adding value quickly in any role. Effectively anticipates and responds to non-static clinical, operational and financial demands. Proven consulting and analytical expertise in physician practice management, revenue cycle and in the medical device, supply and biopharm market. Collaborative partner with leading global health company sales teams. Leader in strategic market expansion and operational growth. Known for unquestionable interpersonal skills and passion for teaching, having developed robust education programs. Dual US-EU citizen - compelled by language and global markets. Education and Training May 2013 Select One : Health Information Technology University of Texas - City , State , USA Health Information Technology Executive Education April 2010 Master of Health Administration : Graduate School of Public Health University of Pittsburgh - City , State , USA April 2008 B.A : Communication and Rhetoric University of Pittsburgh - City , State , USA Certificate in Professional German Graduated Magna Cum Laude August 2005 Intensive Language Studies Die Neue Schule - City , State , Germany GPA: Magna Cum Laude Accomplishments More More Awarded coveted post graduate administrative fellowship upon Master of Health Administration completion Skill Highlights Microsoft Excel, Word, Power Point, Visio & Access NextGen Electronic Practice Management Super User NextGen Electronic Health Record End User PolicyTech Vantage Analytics Valify Purchased Services Analytics PeopleSoft Financials & Supply Chain Management Lawson Supply Chain Management Professional Experience 10/2013 to Current Healthcare Consulting Project Associate Company Name - City , State Oversee data analysis to support cost savings and management strategies Recommend non-labor cost reduction savings based on cross-functional business analysis Manage operations of clinical and perioperative work streams Lead team meetings presenting client deliverables to executive leadership groups Build consensus among key decision makers to support project implementation Engage appropriate clinical stakeholders to evaluate and approve product conversion Negotiate medical supplier, manufacturer and contracted services agreements Leverage partnership with group purchasing organizations (GPO) to maximize contract access Interpret financial data, stakeholder preferences and clinical evaluation information Facilitate commodity standardization in collaboration with system supply chain Write audience specific communications for all product and service changes Create clinical education copy for product implementations and conversions Navigate client databases to extract and analyze financial, purchasing and other health data Facilitate strategic account partnership between client, supplier and vendor relationships Develop comprehensive guidelines for client transition planning Design custom development programs to educate internal and client resources Balance projects and accommodating multiple client needs Accomplishments Develop client specific value analysis and reporting methodologies Support identification and implementation of $30M in clinical and interventional initiatives Validate over $20M in financial savings (including diagnostics and pharmacy initiatives) Implement financial enhancement models for revenue cycle process change optimization Lead sustainability reviews to ensure clients continue to realize implemented savings Slash over $30M in annual recurring non labor expenses. 06/2010 to 06/2011 Administrative Fellow Company Name - City , State Participation in all MSO services including billing and cycle revenue management, call center services, provider credentialing, practice assessments and vendor management Centralize Program Registration and Benefits Assistance department using root cause problem solving strategies Perform community analysis and serve as outreach coordinator for aligned organizations Open two pediatric clinics including preparation, purchasing, set-up and go-live Manage business operations of a two-provider pediatric clinic Create and execute electronic fax solution pilot to streamline clinical communication and eliminate resource waste Coordinate prenatal tours across 7 pediatric clinics to capture pediatric and women's services growth potential Manage medical services requests across clinics, billing, program registration, patient experience and navigation Write, manage and monitor front office policies, procedures and compliance. 06/2011 to 05/2013 Director of Clinical Support Company Name - City , State Responsible for the overall quality and accuracy of clinical front office functions Practice acquisition of new clinics including project management, staff assignment, purchasing and go-live Primary liaison between billing, finance, credentialing and operational procedure issues at 28 clinics Oversee training, application and adherence of all front office program initiatives Plan and lead quarterly front office and program registration workshops for over 100 attendees Hire and train front office personnel Produce financial dashboards for practice administrators and medical directors Write training guides for Centex System Support Services and Confluence Conduct NextGen EPM implementation, testing and end-user training Oversee leave approval in NextGen and ADP for 36 physicians and mid-level providers across 10 clinics Manager of all business operations and 7 direct reports at family medicine clinics and lab Lead patient safety and clinical competence initiatives for successful Joint Commission re-accreditation Accomplishments Manage daily clinic collections & reporting process change to eliminate zero-tolerance financial errors Restructure front office new hire orientation curriculum to improve employee satisfaction and retention Define corporate scheduling and collections policies to increase front office collections by 11% Design Explorative Technology Front Office Workflow Redesign pilot to reduce encounter cycle time and improve workflow Establish University of Texas Health Information Technology partnership to coordinate clinical observations/practicums. 05/2009 to 05/2010 Administrative Resident Company Name - City , State Reconcile physician contracts to measure clinical productivity and bonus allocation. Design mid-level provider clinical rotation program and database to support tracking and recruitment efforts. Collaborate with administrative leadership to develop cost savings initiatives to identify opportunities in.divested business units, corporate real estate and facilities management. 03/2009 to 05/2009 Contractor, MHA Candidate Company Name - City , State Analyze current marketing situation with collaboration among executives, staff, and external stakeholders. Apply marketing concepts to identify and appeal to target market of long term acute care consumers. Create marketing plan to expand referral base, form strategic alliances and focus on personal selling. 02/2009 to 05/2009 Contractor, Pilot Immersion Program Company Name - City , State Identify current appointment process challenges for residents using flowcharts and project management tools Redesign computer access request process for system users to reduce throughput time and increase trainee satisfaction Apply Six Sigma concepts to streamline nurse educators' suite to increase capacity and eliminate waste Skills acute care, administrative, go-live, streamline, ADP, Balance, Benefits, billing, business analysis, business operations, call center, contracts, conversion, cost reduction, client, clients, data analysis, databases, database, facilities management, family medicine, fax, finance, financial, focus, Front Office, functional, German, Health Information Technology, leadership, marketing plan, marketing, market, meetings, access, navigation, optimization, patient safety, perioperative, personnel, policies, presenting, problem solving, project management, purchasing, quality, real estate, recruitment, reporting, selling, scheduling, strategic, strategic alliances, supply chain, user training, vendor management, Workflow, workshops ","
    HEALTHCARE CONSULTING PROJECT ASSOCIATE
    Professional Summary

    Demonstrates exceptional professional agility adding value quickly in any role. Effectively anticipates and responds to non-static clinical, operational and financial demands. Proven consulting and analytical expertise in physician practice management, revenue cycle and in the medical device, supply and biopharm market. Collaborative partner with leading global health company sales teams. Leader in strategic market expansion and operational growth. Known for unquestionable interpersonal skills and passion for teaching, having developed robust education programs. Dual US-EU citizen - compelled by language and global markets.

    Education and Training
    May 2013
    Select One : Health Information Technology University of Texas - City , State , USA

    Health Information Technology Executive Education
    April 2010
    Master of Health Administration : Graduate School of Public Health University of Pittsburgh - City , State , USA
    April 2008
    B.A : Communication and Rhetoric University of Pittsburgh - City , State , USA

    Certificate in Professional German

    Graduated Magna Cum Laude
    August 2005
    Intensive Language Studies Die Neue Schule - City , State , Germany GPA: Magna Cum Laude
    Accomplishments
    • More
    • More
    • Awarded coveted post graduate administrative fellowship upon Master of Health Administration completion
    Skill Highlights
    • Microsoft Excel, Word, Power Point, Visio & Access
    • NextGen Electronic Practice Management Super User
    • NextGen Electronic Health Record End User
    • PolicyTech
    • Vantage Analytics
    • Valify Purchased Services Analytics
    • PeopleSoft Financials & Supply Chain Management
    • Lawson Supply Chain Management
    Professional Experience
    10/2013 to Current
    Healthcare Consulting Project Associate Company Name - City , State
    • Oversee data analysis to support cost savings and management strategies
    • Recommend non-labor cost reduction savings based on cross-functional business analysis Manage operations of clinical and perioperative work streams
    • Lead team meetings presenting client deliverables to executive leadership groups
    • Build consensus among key decision makers to support project implementation
    • Engage appropriate clinical stakeholders to evaluate and approve product conversion
    • Negotiate medical supplier, manufacturer and contracted services agreements
    • Leverage partnership with group purchasing organizations (GPO) to maximize contract access
    • Interpret financial data, stakeholder preferences and clinical evaluation information
    • Facilitate commodity standardization in collaboration with system supply chain
    • Write audience specific communications for all product and service changes
    • Create clinical education copy for product implementations and conversions
    • Navigate client databases to extract and analyze financial, purchasing and other health data
    • Facilitate strategic account partnership between client, supplier and vendor relationships
    • Develop comprehensive guidelines for client transition planning
    • Design custom development programs to educate internal and client resources
    • Balance projects and accommodating multiple client needs Accomplishments
    • Develop client specific value analysis and reporting methodologies
    • Support identification and implementation of $30M in clinical and interventional initiatives
    • Validate over $20M in financial savings (including diagnostics and pharmacy initiatives)
    • Implement financial enhancement models for revenue cycle process change optimization
    • Lead sustainability reviews to ensure clients continue to realize implemented savings
    • Slash over $30M in annual recurring non labor expenses.
    06/2010 to 06/2011
    Administrative Fellow Company Name - City , State
    • Participation in all MSO services including billing and cycle revenue management, call center services, provider credentialing, practice assessments and vendor management
    • Centralize Program Registration and Benefits Assistance department using root cause problem solving strategies Perform community analysis and serve as outreach coordinator for aligned organizations
    • Open two pediatric clinics including preparation, purchasing, set-up and go-live
    • Manage business operations of a two-provider pediatric clinic
    • Create and execute electronic fax solution pilot to streamline clinical communication and eliminate resource waste
    • Coordinate prenatal tours across 7 pediatric clinics to capture pediatric and women's services growth potential
    • Manage medical services requests across clinics, billing, program registration, patient experience and navigation
    • Write, manage and monitor front office policies, procedures and compliance.
    06/2011 to 05/2013
    Director of Clinical Support Company Name - City , State
    • Responsible for the overall quality and accuracy of clinical front office functions
    • Practice acquisition of new clinics including project management, staff assignment, purchasing and go-live
    • Primary liaison between billing, finance, credentialing and operational procedure issues at 28 clinics
    • Oversee training, application and adherence of all front office program initiatives
    • Plan and lead quarterly front office and program registration workshops for over 100 attendees
    • Hire and train front office personnel
    • Produce financial dashboards for practice administrators and medical directors
    • Write training guides for Centex System Support Services and Confluence Conduct NextGen EPM implementation, testing and end-user training
    • Oversee leave approval in NextGen and ADP for 36 physicians and mid-level providers across 10 clinics
    • Manager of all business operations and 7 direct reports at family medicine clinics and lab Lead patient safety and clinical competence initiatives for successful Joint Commission re-accreditation
    • Accomplishments
    • Manage daily clinic collections & reporting process change to eliminate zero-tolerance financial errors
    • Restructure front office new hire orientation curriculum to improve employee satisfaction and retention
    • Define corporate scheduling and collections policies to increase front office collections by 11%
    • Design Explorative Technology Front Office Workflow Redesign pilot to reduce encounter cycle time and improve workflow
    • Establish University of Texas Health Information Technology partnership to coordinate clinical observations/practicums.
    05/2009 to 05/2010
    Administrative Resident Company Name - City , State
    • Reconcile physician contracts to measure clinical productivity and bonus allocation.
    • Design mid-level provider clinical rotation program and database to support tracking and recruitment efforts.
    • Collaborate with administrative leadership to develop cost savings initiatives to identify opportunities in.divested business units, corporate real estate and facilities management.
    03/2009 to 05/2009
    Contractor, MHA Candidate Company Name - City , State
    • Analyze current marketing situation with collaboration among executives, staff, and external stakeholders.
    • Apply marketing concepts to identify and appeal to target market of long term acute care consumers.
    • Create marketing plan to expand referral base, form strategic alliances and focus on personal selling.
    02/2009 to 05/2009
    Contractor, Pilot Immersion Program Company Name - City , State
    • Identify current appointment process challenges for residents using flowcharts and project management tools
    • Redesign computer access request process for system users to reduce throughput time and increase trainee satisfaction
    • Apply Six Sigma concepts to streamline nurse educators' suite to increase capacity and eliminate waste
    Skills

    acute care, administrative, go-live, streamline, ADP, Balance, Benefits, billing, business analysis, business operations, call center, contracts, conversion, cost reduction, client, clients, data analysis, databases, database, facilities management, family medicine, fax, finance, financial, focus, Front Office, functional, German, Health Information Technology, leadership, marketing plan, marketing, market, meetings, access, navigation, optimization, patient safety, perioperative, personnel, policies, presenting, problem solving, project management, purchasing, quality, real estate, recruitment, reporting, selling, scheduling, strategic, strategic alliances, supply chain, user training, vendor management, Workflow, workshops

    ",HEALTHCARE 18480859," EXECUTIVE CHEF/ FOOD SERVICE DIRECTOR Executive Profile As a Chef, I have been exploring my passion for food and developing clean, healthy cooking techniques for over 30 years.This is done by executing successful operations strategies, decreasing staff turnover and developing winning menus according to consumer preferences. Proven front and back of house operations experience with an excellent track record in budgeting, decreasing costs while expanding business operations. Recognized as a highly effective leader with strong strategic planning, communication and staff management skills. This has been proven as a food service director and an executive chef. Skill Highlights Leadership with great communication skills Budgeting and analysis expertise Expense control expert Food and labor cost expert Diverse industry/market Knowledge Vendor negotiations Excellent customer/employee communications Profit generation Core Accomplishments Purchased & initiated a struggling catering company into a very successful catering company and 100 seat restaurant. Increased sales and marketing by 22% from previous year. Mediated vendor relations to decrease food cost by 7% in 2007 annually. Launched ongoing well-received program mentored by the Health Department and ServSafe. To include sanitation, food safety and hygiene. Delegated gourmet dinners for 4 up to parties of 600 with 100% customer satisfaction.. Effectively managed restaurant kitchen, food service director leadership and catering in large volume. Professional Experience Executive Chef/ Food Service Director 02/2008 － Current Company Name City , State Provides all phases of the hiring disciplinary actions and termination of employees. Trains staff in the functions of the food service duties. Supervising staff engaged in the preparation and serving of fresh wholesome foods to residents three times daily and special functions/events. Maintaining the cleanliness of food service areas and equipment. Inspecting of the entire kitchen and three dining rooms. Successfully honing in on all budgetary & financial records for the food service area. Performed work schedules and evaluating the work performance of staff. Supervise and maintaining menus and recipes with recommendations of the Dietitian as appropriate. Excellent negotiating and purchasing all Food Service products, including equipment. Maintaining updated records in accordance with federal and state regulations. ServSafe Certification in accordance with the state of Florida Food Management guidelines. Attained average food cost of 26.8%. President/Owner/Executive Chef 12/2005 － 04/2008 Company Name City , State Effectively ran and oversaw the daily cafe operations and coordinated and planned events for large catering parties. Responsible for all hiring, disciplinary actions and termination of all employees. Take charge attitude in the kitchen on a daily basis as well as a hands-on manager style at all times. Trained all staff in the functions of the food service duties. Supervised staff engaged in the preparation and serving of fresh wholesome foods to clients for catering jobs and in the café. Cleanliness and safety of food service areas and equipment. Maintains all budgetary & financial records for the food service area. Prepares work schedules and evaluates work performance of staff. Creates menus and recipes for daily café menu and 10- 600 guests catering events. Negotiates and purchases all food service products, including equipment. Maintains ServSafe Certification in accordance with the state and federal laws. Food Services Director/Executive Chef 02/2001 － 01/2006 Company Name City , State Provides all phases of the hiring disciplinary actions and termination of employees. Trains staff in the functions of the food service duties. Supervising staff engaged in the preparation and serving of fresh wholesome foods to residents three times daily and special functions/events. Maintaining the cleanliness of food service areas and equipment. Inspecting of the entire kitchen and three dining rooms. Successfully honing in on all budgetary & financial records for the food service area. Performed work schedules and evaluating the work performance of staff. Supervise and maintaining menus and recipes with recommendations of the Dietitian as appropriate. Excellent negotiating and purchasing all Food Service products, including equipment. Maintaining updated records in accordance with federal and state regulations. ServSafe Certification in accordance with the state of Florida Food Management guidelines. Attained average food cost of 26.8% at this time. Labor cost varies from kitchen to kitchen and kept labor cost under the company average of 28% to 26.8%. Head Chef 10/1979 － 01/2001 Company Name City , State Successfully climbed the ladder from cook, toassistant chef to head chef. Education 1998 Associate of Arts : The Academy - Occupational Studies Culinary Arts City , State , USA 1996 General Education Diploma (GED) : The Life Skills Center City , State , USA LICENSES : NRA ProMgt Certifications in the following areas: Sanitation, Professional Baking, Nutrition, Professional Service, Professional Cooking, Supervisory Development, Hospitality Management and Cost Control. CEU for Sanitation and Hygiene May 2014 CPR Certification. ServSafe Certification in accordance with the state of Florida Food Management guidelines : Professional Affiliations Member of the American Culinary Federation. References available upon request. ","
    EXECUTIVE CHEF/ FOOD SERVICE DIRECTOR
    Executive Profile

    As a Chef, I have been exploring my passion for food and developing clean, healthy cooking techniques for over 30 years.This is done by executing successful operations strategies, decreasing staff turnover and developing winning menus according to consumer preferences. Proven front and back of house operations experience with an excellent track record in budgeting, decreasing costs while expanding business operations. Recognized as a highly effective leader with strong strategic planning, communication and staff management skills. This has been proven as a food service director and an executive chef.

    Skill Highlights
    • Leadership with great communication skills
    • Budgeting and analysis expertise
    • Expense control expert
    • Food and labor cost expert
    • Diverse industry/market Knowledge
    • Vendor negotiations
    • Excellent customer/employee communications
    • Profit generation
    Core Accomplishments
    • Purchased & initiated a struggling catering company into a very successful catering company and 100 seat restaurant. Increased sales and marketing by 22% from previous year.
    • Mediated vendor relations to decrease food cost by 7% in 2007 annually.
    • Launched ongoing well-received program mentored by the Health Department and ServSafe. To include sanitation, food safety and hygiene.
    • Delegated gourmet dinners for 4 up to parties of 600 with 100% customer satisfaction..
    • Effectively managed restaurant kitchen, food service director leadership and catering in large volume.

    Professional Experience
    Executive Chef/ Food Service Director 02/2008 － Current Company Name City , State
    • Provides all phases of the hiring disciplinary actions and termination of employees.
    • Trains staff in the functions of the food service duties.
    • Supervising staff engaged in the preparation and serving of fresh wholesome foods to residents three times daily and special functions/events.
    • Maintaining the cleanliness of food service areas and equipment.
    • Inspecting of the entire kitchen and three dining rooms.
    • Successfully honing in on all budgetary & financial records for the food service area.
    • Performed work schedules and evaluating the work performance of staff.
    • Supervise and maintaining menus and recipes with recommendations of the Dietitian as appropriate.
    • Excellent negotiating and purchasing all Food Service products, including equipment.
    • Maintaining updated records in accordance with federal and state regulations.
    • ServSafe Certification in accordance with the state of Florida Food Management guidelines.
    • Attained average food cost of 26.8%.
    President/Owner/Executive Chef 12/2005 － 04/2008 Company Name City , State
    • Effectively ran and oversaw the daily cafe operations and coordinated and planned events for large catering parties.
    • Responsible for all hiring, disciplinary actions and termination of all employees.
    • Take charge attitude in the kitchen on a daily basis as well as a hands-on manager style at all times.
    • Trained all staff in the functions of the food service duties.
    • Supervised staff engaged in the preparation and serving of fresh wholesome foods to clients for catering jobs and in the café.
    • Cleanliness and safety of food service areas and equipment.
    • Maintains all budgetary & financial records for the food service area.
    • Prepares work schedules and evaluates work performance of staff.
    • Creates menus and recipes for daily café menu and 10- 600 guests catering events.
    • Negotiates and purchases all food service products, including equipment.
    • Maintains ServSafe Certification in accordance with the state and federal laws.
    Food Services Director/Executive Chef 02/2001 － 01/2006 Company Name City , State
    • Provides all phases of the hiring disciplinary actions and termination of employees.
    • Trains staff in the functions of the food service duties.
    • Supervising staff engaged in the preparation and serving of fresh wholesome foods to residents three times daily and special functions/events.
    • Maintaining the cleanliness of food service areas and equipment.
    • Inspecting of the entire kitchen and three dining rooms.
    • Successfully honing in on all budgetary & financial records for the food service area.
    • Performed work schedules and evaluating the work performance of staff.
    • Supervise and maintaining menus and recipes with recommendations of the Dietitian as appropriate.
    • Excellent negotiating and purchasing all Food Service products, including equipment.
    • Maintaining updated records in accordance with federal and state regulations.
    • ServSafe Certification in accordance with the state of Florida Food Management guidelines.
    • Attained average food cost of 26.8% at this time. Labor cost varies from kitchen to kitchen and kept labor cost under the company average of 28% to 26.8%.
    Head Chef 10/1979 － 01/2001 Company Name City , State

    Successfully climbed the ladder from cook, toassistant chef to head chef.
    Education
    1998 Associate of Arts : The Academy - Occupational Studies Culinary Arts City , State , USA
    1996 General Education Diploma (GED) : The Life Skills Center City , State , USA
    LICENSES :
    NRA ProMgt Certifications in the following areas: Sanitation, Professional Baking, Nutrition, Professional Service, Professional Cooking, Supervisory Development, Hospitality Management and Cost Control. CEU for Sanitation and Hygiene May 2014 CPR Certification. ServSafe Certification in accordance with the state of Florida Food Management guidelines :
    Professional Affiliations

    Member of the American Culinary Federation.


    References available upon request.

    ",CHEF 22232367," AVIATION RECORDS ANALYST Summary Highly organized and detailed-oriented Analyst with 15 years of professional experience providing expert problem resolution and customer support to U.S Navy, Marine Corp, and civilian customers. Highlights Vast computer skills Fluent communicator Customer service expert Extensive technical knowledge Proven Problem solver  Deadline-oriented Experience Company Name June 2014 to Current Aviation Records Analyst City , State Utilize the SkyBOOKs aviation maintenance tracking application to provide aircraft configuration and maintenance program compliance data to ""build"" aircraft electronic logbooks accurately and in a timely manner within a web-based software application (SaaS) providing an all-around complete product to the aircraft owner / operator ensuring a precise aircraft maintenance planning and tracking tool. Meticulously researched and accurately analyzed over 200 aviation logbooks and other forms of maintenance documentation provided by aircraft owner operators to determine compliance in accordance with specified maintenance requirements. Expertly examined aircraft engine and aircraft specific component maintenance manuals and Instructions for Research Airworthiness documents to determine required maintenance actions and associated intervals. Company Name February 2014 to June 2014 Functional Analyst City , State Provide information systems technical support including numerous windows servers and two Linux servers supporting over 1,000 military and civilian customers. Diligently conducted vital daily server system checks ensuring 100% system availability 24 hours a day, performed nightly server back-ups, release and print batch reports, monitor and ensure continuous successful system interface with Navy ERP, and provide system maintenance and troubleshooting when required. Responsible for ensuring the timely review and updates of the teams vital Standard Operating Procedure technical documents. Company Name November 2004 to September 2013 Technical Support Representative City , State SME for the web based Advanced Skill Management (ASM) application's day-to-day operations including the training of Naval personnel in the use of ASM, electronic and paper record keeping, troubleshooting, resolving and documenting customer issues, soliciting enhancements, and verification of vital data entry requirements into the ASM application for use by the majority of the naval aviation community encompassing over 4500 military and civilian personnel. Directed the design, development, quality assurance, implementation, and management of approximately 3000 mission critical technical documents within the ASM program. Coordinated implementation of new systems, patches and other on-site upgrades, implementation and testing of enhancements to ASM to ensure maximum utility and functionality of the ASM system to meet customer needs and expectations. Single point of contact for collecting and interpreting customer feedback on all problematic E-tool issues and data from all 19 Naval and Marine sites and advised higher management as to suggested actions for immediate resolution. Provided expert user support to the development team on customer needs and assist customers in articulating user needs and recommendations. Company Name February 1999 to October 2004 Aviation Data Analyst E-6 Proven Aviation Data Analyst for the U.S. Navy at Naval Air Station Jacksonville, FL. supporting numerous aircraft and types of ground support equipment. Performed a variety of functional processes using NTCSS Desktop II. Changes NTCSS passwords, monitors and manages print request and printer configurations, monitors system information, changes application process limits. Maintained system security. Inputs, extracts, analyze and validate maintenance data; develops and interprets management reports, monitor input of data and the parameters for up-line reporting and related interface requirements. Performed analysis of aviation 3M data as directed and in support of the Naval Aviation Maintenance Program. Regularly prepared highly detailed data summaries and reports using SQL ad hocs, spreadsheet, graphical, narrative, and oral presentations. Increased analytical focus on vital source documents led to a 50% decrease in component turnaround time from 7.4 days to 3.7 days and a 45% increase in corrosion man-hour documentation from 4,950 hours to over 9,000 hours Expert analytical ability allowed for the timely implementation and accurate management of the Aviation Financial Analysis Tool (AFAST) application which was directly responsible for saving the command over 3.7 million dollars. Education Downers Grove South High School 1984 High School Diploma City , State , US Florida State College of Jacksonville Associate of Science : Computer Science City , State , USA Seeking Degree in Computer Science and Information, 2011-2015 3.36 GPA; 55 Semester Hours completed.  Courses completed:   Computer Concepts, Intro to the Internet, Hardware Configuration, Software Configuration, Micro-Computer Applications, Database Concepts, Intro to Computer Programing, Oracle SQL and PL/SQL, Customer Support Operations, Project Management, Computer Networking, Web Technologies, Information Systems, and Internet Programing. Accomplishments One year experience as Aviation Records Analyst for Bell Helicopter Four months experience as a Linux/Unix Functional Analyst at Naval Air Station Jacksonville Nine years' experience as a Technical Support Representative for the U.S. Navy's web based Advanced Skill Management (ASM) Naval Aviation maintenance training application Five years' experience as a Data Analyst for the U.S. Navy Very proficient computer skills. Experienced with Microsoft Word, Excel, Access, and Power Point, Outlook, Internet, and MS Project, SQL, hardware and software installations Certifications Earned Technical Certificate for IT Customer Support Specialist from Florida State College of Jacksonville. Skills Computers, Sql, Customer Support, Database, Networking, Oracle, Pl/sql, Project Management, Software Configuration, Aviation, Web Based, Technical Support, Data Entry, Documenting, Quality Assurance, Subject Matter Expert, Testing, Training, Analyst, Aircraft Maintenance, Saas, Crystal Reports, Excel, Linux/unix, Microsoft Project, Microsoft Word, Ms Project, Outlook, Python, Remedy, Scanning, Unix, Word, Enterprise Resource Planning. ","
    AVIATION RECORDS ANALYST
    Summary
    Highly organized and detailed-oriented Analyst with 15 years of professional experience providing expert problem resolution and customer support to U.S Navy, Marine Corp, and civilian customers.
    Highlights
    • Vast computer skills
    • Fluent communicator
    • Customer service expert

    • Extensive technical knowledge
    • Proven Problem solver 
    • Deadline-oriented
    Experience
    Company Name June 2014 to Current Aviation Records Analyst
    City , State
    • Utilize the SkyBOOKs aviation maintenance tracking application to provide aircraft configuration and maintenance program compliance data to ""build"" aircraft electronic logbooks accurately and in a timely manner within a web-based software application (SaaS) providing an all-around complete product to the aircraft owner / operator ensuring a precise aircraft maintenance planning and tracking tool.
    • Meticulously researched and accurately analyzed over 200 aviation logbooks and other forms of maintenance documentation provided by aircraft owner operators to determine compliance in accordance with specified maintenance requirements.
    • Expertly examined aircraft engine and aircraft specific component maintenance manuals and Instructions for Research Airworthiness documents to determine required maintenance actions and associated intervals.
    Company Name February 2014 to June 2014 Functional Analyst
    City , State
    • Provide information systems technical support including numerous windows servers and two Linux servers supporting over 1,000 military and civilian customers.
    • Diligently conducted vital daily server system checks ensuring 100% system availability 24 hours a day, performed nightly server back-ups, release and print batch reports, monitor and ensure continuous successful system interface with Navy ERP, and provide system maintenance and troubleshooting when required.
    • Responsible for ensuring the timely review and updates of the teams vital Standard Operating Procedure technical documents.
    Company Name November 2004 to September 2013 Technical Support Representative
    City , State
    • SME for the web based Advanced Skill Management (ASM) application's day-to-day operations including the training of Naval personnel in the use of ASM, electronic and paper record keeping, troubleshooting, resolving and documenting customer issues, soliciting enhancements, and verification of vital data entry requirements into the ASM application for use by the majority of the naval aviation community encompassing over 4500 military and civilian personnel.
    • Directed the design, development, quality assurance, implementation, and management of approximately 3000 mission critical technical documents within the ASM program.
    • Coordinated implementation of new systems, patches and other on-site upgrades, implementation and testing of enhancements to ASM to ensure maximum utility and functionality of the ASM system to meet customer needs and expectations.
    • Single point of contact for collecting and interpreting customer feedback on all problematic E-tool issues and data from all 19 Naval and Marine sites and advised higher management as to suggested actions for immediate resolution.
    • Provided expert user support to the development team on customer needs and assist customers in articulating user needs and recommendations.
    Company Name February 1999 to October 2004 Aviation Data Analyst E-6
    • Proven Aviation Data Analyst for the U.S. Navy at Naval Air Station Jacksonville, FL. supporting numerous aircraft and types of ground support equipment. Performed a variety of functional processes using NTCSS Desktop II. Changes NTCSS passwords, monitors and manages print request and printer configurations, monitors system information, changes application process limits. Maintained system security. Inputs, extracts, analyze and validate maintenance data; develops and interprets management reports, monitor input of data and the parameters for up-line reporting and related interface requirements. Performed analysis of aviation 3M data as directed and in support of the Naval Aviation Maintenance Program. Regularly prepared highly detailed data summaries and reports using SQL ad hocs, spreadsheet, graphical, narrative, and oral presentations.
    • Increased analytical focus on vital source documents led to a 50% decrease in component turnaround time from 7.4 days to 3.7 days and a 45% increase in corrosion man-hour documentation from 4,950 hours to over 9,000 hours
    • Expert analytical ability allowed for the timely implementation and accurate management of the Aviation Financial Analysis Tool (AFAST) application which was directly responsible for saving the command over 3.7 million dollars.
    Education
    Downers Grove South High School 1984 High School Diploma City , State , US

    Florida State College of Jacksonville Associate of Science : Computer Science City , State , USA Seeking Degree in Computer Science and Information, 2011-2015 3.36 GPA; 55 Semester Hours completed.  Courses completed:   Computer Concepts, Intro to the Internet, Hardware Configuration, Software Configuration, Micro-Computer Applications, Database Concepts, Intro to Computer Programing, Oracle SQL and PL/SQL, Customer Support Operations, Project Management, Computer Networking, Web Technologies, Information Systems, and Internet Programing.
    Accomplishments
    • One year experience as Aviation Records Analyst for Bell Helicopter
    • Four months experience as a Linux/Unix Functional Analyst at Naval Air Station Jacksonville
    • Nine years' experience as a Technical Support Representative for the U.S. Navy's web based Advanced Skill Management (ASM) Naval Aviation maintenance training application
    • Five years' experience as a Data Analyst for the U.S. Navy
    • Very proficient computer skills. Experienced with Microsoft Word, Excel, Access, and Power Point, Outlook, Internet, and MS Project, SQL, hardware and software installations

    Certifications
    • Earned Technical Certificate for IT Customer Support Specialist from Florida State College of Jacksonville.
    Skills
    Computers, Sql, Customer Support, Database, Networking, Oracle, Pl/sql, Project Management, Software Configuration, Aviation, Web Based, Technical Support, Data Entry, Documenting, Quality Assurance, Subject Matter Expert, Testing, Training, Analyst, Aircraft Maintenance, Saas, Crystal Reports, Excel, Linux/unix, Microsoft Project, Microsoft Word, Ms Project, Outlook, Python, Remedy, Scanning, Unix, Word, Enterprise Resource Planning.
    ",AVIATION 31710562," CORPORATE CONTROLLER Summary Flexible Controller who adapts seamlessly to constantly evolving accounting processes and technologies. 20 years of accounting / finance experience; leadership - staff & executive team ​Merger & acquisition experience - international, public, private equity firms Diverse - manufacturing, software, facilities/staffing, mortgage/bank, education, airline Multiple corporate structures - fortune 200, public, private, international, multi-state Multi-million dollar accounts - general ledger, cash mgt, fixed assets, budgets, forecasts Experience Company Name September 2017 to Current Corporate Controller City , State Oversaw accounting functions of 30-person staff - accounts payable, accounts receivable, general accounting, taxes, payroll, and cash management. Finance lead for acquisition that grew company almost tenfold -Kimco Facility Services, LLC. created and acquired a portion of another company through a private equity firm. Revenue grew from $18M to $175M; increased employees from 500 to 8,000 in 48 states. Grew accounting department from 6 to approximately 30; hired & trained new staff. Led financial transition for accounts payable, accounts receivable, payroll and general accounting within 6 months; met transition team deadlines. Set up new internal financial system / database for payroll, accounts payable, etc. Established new bank relationship and accounts for company's finances. Primary contact with bank for account implementation & day-to-day finances. Setup ACH and positive pay files, automatic payments, user/security settings. Payroll. Transferred 8,000 employee records from 3rd party payroll company within 4 months; set up payroll tax interface, direct deposit & payroll debit cards. Accounts Receivable. Transferred approximately 5K customer accounts, implemented credit card payments, changed all remittances to company's new bank. Accounts Payable. Set up all vendors and transferred invoices such as rents, utilities, and subcontractors; implemented online expense reports. Transferred over 700 employee cellphone lines, issued over 350 credit cards, transferred 350 vehicle licenses, issued gas cards for company vehicles. Business Analyst (moved back to Colorado Dec 14. worked remote & traveled). Direct report to executive team to solve acquisition issues and implement software & process improvements, including accounting procedures and customer work order processes. Developed / implemented billable work procedures. Linked revenue & expense to billable project for increased revenue generation. Developed procedures and trained field operations on web & mobile devices. Analyzed various options to improve & streamline company's customer work order process. implemented system to track all work orders for company's 5,000 customers. Easier work order management for field operations in 48 states. Improved key indicators for internal & customer needs; gave management visibility. Developed work flows to include auto assignments for work orders. Managed the database, such as new users, security setup, work zones/jobs. provided annual budget analysis. worked with operations to run reports, analyze variances and update the system. Company Name March 2017 to Current US Accounting Manager City , State Accounting manager for 10-person staff responsible for US accounting & payroll. Compiled $4M+ US month-end reporting and debt/stock management of 4 holding companies. Lead coordinator of international offices. Australia (Asia/Pacific), United Kingdom, Russia, South Africa & Germany. Organized & led annual external audit; reduced audit time by 50% compared to prior year. Reduced company month end close time from 14 to 5 days. implemented world-wide close schedule used by US and international offices. Key accountant in acquisition of German software company; merged accounting systems. Generated $30K+ additional monthly income by implementing new investment strategies. Company Name January 2010 to July 2012 Campus Controller City , State Oversaw accounting / budget / forecast / month end for 2 campuses, $30M+ in revenue. Led 15-20 person staff and multiple functional areas. Accounting / financials, student accounts, financial aid, bookstores, scholarships. Responsible for financials, expenses, financial policies, student financial issues. Analyzed & reported financials to executive leadership team. Company Name April 2009 to August 2009 Financial / Tax Analyst City , State Analyzed & interpreted $2M+ monthly financial data, used for corporate board reporting. Created budget/forecast for Australian deal, assisted in setting up subsidiary company. Prepared tax information for Canadian and US corporate tax returns and filings. Company Name December 2007 to April 2009 Corporate Controller City , State 100M+ annual revenue; consolidated financials for 6 holding companies in 3 states. Processed monthly transactions for financial statements. Reviewed financials with general managers and corporate officers. Key accountant in acquisition of Pepsi Lane by Pepsi Bottle Group (Fortune 200/public). Integral to Lane's financial consolidation for PBG's due diligence effort. Merged Lane's accounting & financial processes into PGB's structure. Company Name April 2002 to February 2006 Corporate Controller City , State Controller for day-to-day accounting operations - led staff of 9. Compile $5M+ month-end reporting - general ledger, bank reconciliations, fuel cost, payroll acct for 750+ employees, month end variances (rents, landings, utilities). Maintained $111M fixed asset account of airplanes, vehicles & equipment for 39 airports. Company Name December 2000 to April 2002 Account Reconciliation Coordinator City , State Company Name December 1996 to April 2000 Staff Accountant City , State Company Name February 1920 to February 1920 Staff Accountant City , State Education Regis University 2001 MBA : Business Administration City , State University of Northern Colorado 1996 Bachelor of Science : Business Administration - Finance Minor City , State Skills Accounting:  Financial Statements, Business / Financial Analysis, Budgeting, Month-End Close, Bank Reconciliation, Cash Management, General Ledger, Fixed Assets, Streamline Processes, Review / Implement Software & Policies, Accounts Payable, Accounts Receivable, and Expense Reports Software: *Accounting:  WinTEAM, Citrix Budgeting, PeopleSoft, Ability, Brio Reporting, Mas 90, Accpac, FAS Best, and Quickbooks *General:  Outlook, Microsoft, Corrigo-work order network, Excel, Mortgageware, AS/400 Jack Henry, JD Edwards, and Campus Vue Professional Affiliations Leadership Pikes Peak - June 2012 ","
    CORPORATE CONTROLLER
    Summary
    Flexible Controller who adapts seamlessly to constantly evolving accounting processes and technologies.
    • 20 years of accounting / finance experience; leadership - staff & executive team
    • ​Merger & acquisition experience - international, public, private equity firms Diverse - manufacturing, software, facilities/staffing, mortgage/bank, education, airline
    • Multiple corporate structures - fortune 200, public, private, international, multi-state
    • Multi-million dollar accounts - general ledger, cash mgt, fixed assets, budgets, forecasts
    Experience
    Company Name September 2017 to Current Corporate Controller
    City , State
    • Oversaw accounting functions of 30-person staff - accounts payable, accounts receivable, general accounting, taxes, payroll, and cash management.
    • Finance lead for acquisition that grew company almost tenfold -Kimco Facility Services, LLC.
    • created and acquired a portion of another company through a private equity firm.
    • Revenue grew from $18M to $175M; increased employees from 500 to 8,000 in 48 states.
    • Grew accounting department from 6 to approximately 30; hired & trained new staff.
    • Led financial transition for accounts payable, accounts receivable, payroll and general accounting within 6 months; met transition team deadlines.
    • Set up new internal financial system / database for payroll, accounts payable, etc.
    • Established new bank relationship and accounts for company's finances.
    • Primary contact with bank for account implementation & day-to-day finances.
    • Setup ACH and positive pay files, automatic payments, user/security settings.
    • Payroll.
    • Transferred 8,000 employee records from 3rd party payroll company within 4 months; set up payroll tax interface, direct deposit & payroll debit cards.
    • Accounts Receivable.
    • Transferred approximately 5K customer accounts, implemented credit card payments, changed all remittances to company's new bank.
    • Accounts Payable.
    • Set up all vendors and transferred invoices such as rents, utilities, and subcontractors; implemented online expense reports.
    • Transferred over 700 employee cellphone lines, issued over 350 credit cards, transferred 350 vehicle licenses, issued gas cards for company vehicles.
    • Business Analyst (moved back to Colorado Dec 14.
    • worked remote & traveled).
    • Direct report to executive team to solve acquisition issues and implement software & process improvements, including accounting procedures and customer work order processes.
    • Developed / implemented billable work procedures.
    • Linked revenue & expense to billable project for increased revenue generation.
    • Developed procedures and trained field operations on web & mobile devices.
    • Analyzed various options to improve & streamline company's customer work order process.
    • implemented system to track all work orders for company's 5,000 customers.
    • Easier work order management for field operations in 48 states.
    • Improved key indicators for internal & customer needs; gave management visibility.
    • Developed work flows to include auto assignments for work orders.
    • Managed the database, such as new users, security setup, work zones/jobs.
    • provided annual budget analysis.
    • worked with operations to run reports, analyze variances and update the system.
    Company Name March 2017 to Current US Accounting Manager
    City , State
    • Accounting manager for 10-person staff responsible for US accounting & payroll.
    • Compiled $4M+ US month-end reporting and debt/stock management of 4 holding companies.
    • Lead coordinator of international offices.
    • Australia (Asia/Pacific), United Kingdom, Russia, South Africa & Germany.
    • Organized & led annual external audit; reduced audit time by 50% compared to prior year.
    • Reduced company month end close time from 14 to 5 days.
    • implemented world-wide close schedule used by US and international offices.
    • Key accountant in acquisition of German software company; merged accounting systems.
    • Generated $30K+ additional monthly income by implementing new investment strategies.
    Company Name January 2010 to July 2012 Campus Controller
    City , State
    • Oversaw accounting / budget / forecast / month end for 2 campuses, $30M+ in revenue.
    • Led 15-20 person staff and multiple functional areas.
    • Accounting / financials, student accounts, financial aid, bookstores, scholarships.
    • Responsible for financials, expenses, financial policies, student financial issues.
    • Analyzed & reported financials to executive leadership team.
    Company Name April 2009 to August 2009 Financial / Tax Analyst
    City , State
    • Analyzed & interpreted $2M+ monthly financial data, used for corporate board reporting.
    • Created budget/forecast for Australian deal, assisted in setting up subsidiary company.
    • Prepared tax information for Canadian and US corporate tax returns and filings.
    Company Name December 2007 to April 2009 Corporate Controller
    City , State
    • 100M+ annual revenue; consolidated financials for 6 holding companies in 3 states.
    • Processed monthly transactions for financial statements.
    • Reviewed financials with general managers and corporate officers.
    • Key accountant in acquisition of Pepsi Lane by Pepsi Bottle Group (Fortune 200/public).
    • Integral to Lane's financial consolidation for PBG's due diligence effort.
    • Merged Lane's accounting & financial processes into PGB's structure.
    Company Name April 2002 to February 2006 Corporate Controller
    City , State
    • Controller for day-to-day accounting operations - led staff of 9.
    • Compile $5M+ month-end reporting - general ledger, bank reconciliations, fuel cost, payroll acct for 750+ employees, month end variances (rents, landings, utilities).
    • Maintained $111M fixed asset account of airplanes, vehicles & equipment for 39 airports.
    Company Name December 2000 to April 2002 Account Reconciliation Coordinator
    City , State
    Company Name December 1996 to April 2000 Staff Accountant
    City , State
    Company Name February 1920 to February 1920 Staff Accountant
    City , State
    Education
    Regis University 2001 MBA : Business Administration City , State
    University of Northern Colorado 1996 Bachelor of Science : Business Administration - Finance Minor City , State
    Skills
    Accounting: 
    Financial Statements, Business / Financial Analysis, Budgeting, Month-End Close, Bank Reconciliation, Cash Management, General Ledger, Fixed Assets, Streamline Processes, Review / Implement Software & Policies, Accounts Payable, Accounts Receivable, and Expense Reports

    Software:
    *Accounting:  WinTEAM, Citrix Budgeting, PeopleSoft, Ability, Brio Reporting, Mas 90, Accpac, FAS Best, and Quickbooks
    *General:  Outlook, Microsoft, Corrigo-work order network, Excel, Mortgageware, AS/400 Jack Henry, JD Edwards, and Campus Vue
    Professional Affiliations
    Leadership Pikes Peak - June 2012
    ",BANKING 23032182," SALES ASSOCIATE ABIGAIL FULTON Accomplishments Demonstrated strong communication skills through extensive work with a diverse population; President of academic and extracurricular organizations, preparing and overseeing the coordination of events, Team captain of collegiate sports, ensuring a positive environment Acquired over 20 new families to join the local swim lessons program. Demonstrated strong communication skills through extensive work with a diverse population  President of academic and extracurricular organizations, preparing and overseeing the coordination of events,  Team captain of collegiate sports, ensuring a positive environment Acquired over 20 new families to join the local swim lessons program. Professional Summary Enthusiastic college student, excited to explore the marketing and social media fields, possessing expertise in personal communications and cultivating human relationships. Motivated customer service specialist with over 4 years of work experience in a fast-paced, team-based environment, including more than 10 years experience leading a swim and water polo teams. Enthusiastic college student, excited to explore the marketing and social media fields, possessing expertise in personal communications and cultivating human relationships. Motivated customer service enthusiast with over 4 years of work experience in a fast-paced, team-based environment, including more than 10 years experience leading a swim and water polo teams. Skills Relationship selling Quick learner Resolution-oriented Reliable and dependable Cheerful and energetic Dedicated team player Hard work ethic Strong communication skills Creative problem solver Strong client relations Quick learner Self-motivated Strong verbal communication Conflict resolution Client assessment and analysis Extremely organized Team leadership Exceptional communication skills Creative problem solver Strong client relations Quick learner Conflict resolution Client assessment and analysis Team leadership Exceptional communication skills Self-motivated Strong verbal communication Work History 08/2016 to 12/2016 Sales Associate Company Name – City , State Prepared merchandise for sales floor. Directed individuals to merchandise locations. Suggested accessories and complementary purchases. Accepted and processed returns. Kept work areas clean and neat at all times. Provided repeat customers with exceptional care and attention. Prioritized and accomplished wide range of tasks each shift. Worked collaboratively in team environment. Responded to customer concerns with friendly and knowledgeable service. Educated customers about the brand to incite excitement about the company's mission and values. Followed up with multiple customers each week to verify that they were satisfied with purchases. Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner. 08/2016 to 12/2016 Sales Associate Company Name – City , State Performed all duties related to retail sales including; Prepared merchandise for sales floor. Directed individuals to merchandise locations. Suggested accessories and complementary purchases. Accepted and processed returns. Kept work areas clean and neat at all times. Maintained positive customer relations in a sales environment by; Providing repeat customers with exceptional care and attention. Prioritizing and accomplished wide range of tasks each shift. Working collaboratively in team environment. Responding to customer concerns with friendly and knowledgeable service. Educating customers about the brand to incite excitement about the company's mission and values. Following up with multiple customers each week to verify that they were satisfied with purchases. Cultivating a customer-focused shopping environment by greeting and responding to all customers in a friendly manner. 03/2015 to Current Swim Instructor Company Name – City , State Cultivated positive relationships with children and adults by interacting with them during one on one and group sessions.  Developed safe and effective exercise programs for swimmers with specific, individual needs.  03/2015 to Current Swim Instructor Company Name – City , State to head the start up of a Swim Lesson program for children and adults. Worked with children. from age 2 to mature adults, developing professional and personal relationships. 04/2014 to 08/2016 Waiter Company Name – City , State Demonstrated that customers come first by serving them with a sense of urgency. Worked as a team member to provide. the highest level of service to customers. Maintained friendly and professional customer interactions. Shared product. knowledge with customers while making personal recommendations. 04/2014 to Current Waiter Company Name – City , State Planned and coordinated staff to attend and cater parties. Interviewed and hired new staff members Organized and created a working regiment for staff members to follow.  Demonstrated that customers come first by serving them with a sense of urgency. Worked as a team member to provide the highest level of service to customers. Maintained friendly and professional customer interactions. 06/2017 to Current Customer Service Rep Company Name – City , State Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information. Greeted customers entering the store to ascertain what each customer wanted or needed. Politely assisted customers in person and via telephone. Restocked inventory ever month and reviewed cash operation data to verify proper replenishment. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Communicated all store initiatives and promotions to customers to generate return business. Set up and explained new membership contracts. 06/2017 to Current Customer Service Rep Company Name – City , State Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information. Greeted customers entering the club to ascertain what each customer wanted or needed. Politely assisted customers in person and via telephone. Restocked inventory ever month and reviewed cash operation data to verify proper replenishment. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Communicated all club initiatives and promotions to customers to generate return business. Set up and explained new membership contracts 06/2017 to Current Customer Service Rep Company Name – City , State Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information. Greeted customers entering the store to ascertain what each customer wanted or needed. Earned management trust by serving as key holder, responsibly opening and closing store. Politely assisted customers in person and via telephone. Restocked inventory ever month and reviewed cash operation data to verify proper replenishment. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Communicated all store initiatives and promotions to customers to generate return business. Set up and explained new membership contracts. Education GED : San Francisco State - City , State BUSINESS MARKETING Business, Communications and Organizational Psychology BACHELORS DEGREE : BUSINESS MARKETING Business, Communications and Organizational Psychology San Francisco State - City , State BUSINESS MARKETING Business, Communications and Organizational Psychology Coursework in Marketing and Advertising, Business Development training : 2018 Communications : Relationship psychology, Interpersonal communication American River College - City , State Coursework in communications, contract law and environmental and geographical sciences.  Elected Captain of 2017 Women's water polo team Elected Captain of 2018 Women's swim team 2018 Communications : Communications American River College - City , State Coursework in communications, contract law and environmental and geographical sciences.  Elected Captain of 2017 Women's water polo team Elected Captain of 2018 Women's swim team Skills Advertising, Business Development, Strong communication skills, dependable, Marketing, Quick learner, sales, active team player Outside Activities Proficient at time management as I juggle a full academic course-load and maintain my position as an all american athlete. ","
    SALES ASSOCIATE
    ABIGAIL FULTON
    Accomplishments
    • Demonstrated strong communication skills through extensive work with a diverse population; President of academic and extracurricular organizations, preparing and overseeing the coordination of events, Team captain of collegiate sports, ensuring a positive environment Acquired over 20 new families to join the local swim lessons program.
    • Demonstrated strong communication skills through extensive work with a diverse population
    •  President of academic and extracurricular organizations, preparing and overseeing the coordination of events,
    •  Team captain of collegiate sports, ensuring a positive environment
    • Acquired over 20 new families to join the local swim lessons program.
    Professional Summary

    Enthusiastic college student, excited to explore the marketing and social media fields, possessing expertise in personal communications and cultivating human relationships.

    Motivated customer service specialist with over 4 years of work experience in a fast-paced, team-based environment, including more than 10 years experience leading a swim and water polo teams.

    Enthusiastic college student, excited to explore the marketing and social media fields, possessing expertise in personal communications and cultivating human relationships.

    Motivated customer service enthusiast with over 4 years of work experience in a fast-paced, team-based environment, including more than 10 years experience leading a swim and water polo teams.

    Skills

    Relationship selling Quick learner Resolution-oriented Reliable and dependable Cheerful and energetic Dedicated team player Hard work ethic Strong communication skills

    • Creative problem solver
    • Strong client relations
    • Quick learner
    • Self-motivated
    • Strong verbal communication
    • Conflict resolution
    • Client assessment and analysis
    • Extremely organized
    • Team leadership
    • Exceptional communication skills


    • Creative problem solver
    • Strong client relations
    • Quick learner
    • Conflict resolution
    • Client assessment and analysis


    • Team leadership
    • Exceptional communication skills
    • Self-motivated
    • Strong verbal communication
    Work History
    08/2016 to 12/2016
    Sales Associate Company Name – City , State
    • Prepared merchandise for sales floor.
    • Directed individuals to merchandise locations.
    • Suggested accessories and complementary purchases.
    • Accepted and processed returns.
    • Kept work areas clean and neat at all times.
    • Provided repeat customers with exceptional care and attention.
    • Prioritized and accomplished wide range of tasks each shift.
    • Worked collaboratively in team environment.
    • Responded to customer concerns with friendly and knowledgeable service.
    • Educated customers about the brand to incite excitement about the company's mission and values.
    • Followed up with multiple customers each week to verify that they were satisfied with purchases.
    • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
    08/2016 to 12/2016
    Sales Associate Company Name – City , State

    Performed all duties related to retail sales including;

    • Prepared merchandise for sales floor.
    • Directed individuals to merchandise locations.
    • Suggested accessories and complementary purchases.
    • Accepted and processed returns.
    • Kept work areas clean and neat at all times.

    Maintained positive customer relations in a sales environment by;

    • Providing repeat customers with exceptional care and attention.
    • Prioritizing and accomplished wide range of tasks each shift.
    • Working collaboratively in team environment.
    • Responding to customer concerns with friendly and knowledgeable service.
    • Educating customers about the brand to incite excitement about the company's mission and values.
    • Following up with multiple customers each week to verify that they were satisfied with purchases.
    • Cultivating a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
    03/2015 to Current
    Swim Instructor Company Name – City , State
    • Cultivated positive relationships with children and adults by interacting with them during one on one and group sessions. 
    • Developed safe and effective exercise programs for swimmers with specific, individual needs. 
    03/2015 to Current
    Swim Instructor Company Name – City , State
    • to head the start up of a Swim Lesson program for children and adults.
    • Worked with children.
    • from age 2 to mature adults, developing professional and personal relationships.
    04/2014 to 08/2016
    Waiter Company Name – City , State
    • Demonstrated that customers come first by serving them with a sense of urgency.
    • Worked as a team member to provide.
    • the highest level of service to customers.
    • Maintained friendly and professional customer interactions.
    • Shared product.
    • knowledge with customers while making personal recommendations.
    04/2014 to Current
    Waiter Company Name – City , State
    • Planned and coordinated staff to attend and cater parties.
    • Interviewed and hired new staff members
    • Organized and created a working regiment for staff members to follow. 
    • Demonstrated that customers come first by serving them with a sense of urgency.
    • Worked as a team member to provide the highest level of service to customers.
    • Maintained friendly and professional customer interactions.
    06/2017 to Current
    Customer Service Rep Company Name – City , State
    • Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information.
    • Greeted customers entering the store to ascertain what each customer wanted or needed.
    • Politely assisted customers in person and via telephone.
    • Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
    • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
    • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
    • Communicated all store initiatives and promotions to customers to generate return business.
    • Set up and explained new membership contracts.
    06/2017 to Current
    Customer Service Rep Company Name – City , State
    • Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information.
    • Greeted customers entering the club to ascertain what each customer wanted or needed.
    • Politely assisted customers in person and via telephone.
    • Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
    • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
    • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
    • Communicated all club initiatives and promotions to customers to generate return business.
    • Set up and explained new membership contracts
    06/2017 to Current
    Customer Service Rep Company Name – City , State
    • Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information.
    • Greeted customers entering the store to ascertain what each customer wanted or needed.
    • Earned management trust by serving as key holder, responsibly opening and closing store.
    • Politely assisted customers in person and via telephone.
    • Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
    • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
    • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
    • Communicated all store initiatives and promotions to customers to generate return business.
    • Set up and explained new membership contracts.
    Education
    GED : San Francisco State - City , State

    BUSINESS MARKETING Business, Communications and Organizational Psychology
    BACHELORS DEGREE : BUSINESS MARKETING Business, Communications and Organizational Psychology San Francisco State - City , State
    BUSINESS MARKETING Business, Communications and Organizational Psychology
    Coursework in Marketing and Advertising, Business Development training :
    2018
    Communications : Relationship psychology, Interpersonal communication
    American River College - City , State
    • Coursework in communications, contract law and environmental and geographical sciences. 
    • Elected Captain of 2017 Women's water polo team
    • Elected Captain of 2018 Women's swim team
    2018
    Communications : Communications
    American River College - City , State
    • Coursework in communications, contract law and environmental and geographical sciences. 
    • Elected Captain of 2017 Women's water polo team
    • Elected Captain of 2018 Women's swim team
    Skills

    Advertising, Business Development, Strong communication skills, dependable, Marketing, Quick learner, sales, active team player

    Outside Activities

    Proficient at time management as I juggle a full academic course-load and maintain my position as an all american athlete.

    ",SALES 25838512," OPERATIONS MANAGER Skills Human Resources (4 years), Microsoft Office (6 years), Community Outreach (3 years), Community Relations (1 year), Sales (7 years), Strategic Planning (2 years) Experience 07/2016 to 12/2016 Operations Manager Company Name － City , State Established operational objectives and work plans and delegated assignments to all employees, developed new process for employee evaluation which resulted in marked performance improvements, supported Chief Operating Officer with daily operational functions. 08/2016 to Current Operations Manager Company Name － City , State Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day. Recognized as top sales generator, increasing sales level by 70% in 2016  Consistently met and exceeded department expectations for productivity and accuracy levels. Maintained sales record of 20% 6 months in a row. 06/2015 to 12/2015 Administrator Company Name － City , State Directed marketing initiatives, forecasted needs and adjusted future plans, created professional business presentations, maintained detailed administrative and procedural processes to improve accuracy and efficiency, filed insurance, coordinated meetings with other department managers and served as main liaison between. Education and Training 2016 Bachelor of Science : Sports Management George Mason University － City , State Sports Management Interests John Wall- Coach of the Camp June 2016 I coached along side pro camps and John Wall this summer for a weekend camp. There were 27 coaches that attended and coached the camp. I was the youngest coach by 10 years and won coach of the camp Skills administrative, bank reconciliations, business presentations, cash flow, Community Relations, Human Resources, insurance, leadership skills, marketing, meetings, Microsoft Office, PR, processes, product development, quality, Sales, Strategic Planning Additional Information Goal-oriented and energetic I am talented at motivating co-workers as well as myself. I have an educational and professional background in sports management and sports communication. Willing to relocate to: Richmond, VA - Henrico - Glen Allen, VA Authorized to work in the US for any employer AWARDS John Wall- Coach of the Camp June 2016 I coached along side pro camps and John Wall this summer for a weekend camp. There were 27 coaches that attended and coached the camp. I was the youngest coach by 10 years and won coach of the camp ","
    OPERATIONS MANAGER
    Skills
    • Human Resources (4 years), Microsoft Office (6 years), Community Outreach (3 years), Community Relations (1 year), Sales (7 years), Strategic Planning (2 years)
    Experience
    07/2016 to 12/2016
    Operations Manager Company Name － City , State
    • Established operational objectives and work plans and delegated assignments to all employees, developed new process for employee evaluation which resulted in marked performance improvements, supported Chief Operating Officer with daily operational functions.
    08/2016 to Current
    Operations Manager Company Name － City , State
    Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day.
    Recognized as top sales generator, increasing sales level by 70% in 2016 
    Consistently met and exceeded department expectations for productivity and accuracy levels.
    Maintained sales record of 20% 6 months in a row.
    06/2015 to 12/2015
    Administrator Company Name － City , State
    • Directed marketing initiatives, forecasted needs and adjusted future plans, created professional business presentations, maintained detailed administrative and procedural processes to improve accuracy and efficiency, filed insurance, coordinated meetings with other department managers and served as main liaison between.
    Education and Training
    2016
    Bachelor of Science : Sports Management George Mason University － City , State Sports Management
    Interests
    John Wall- Coach of the Camp June 2016 I coached along side pro camps and John Wall this summer for a weekend camp. There were 27 coaches that attended and coached the camp. I was the youngest coach by 10 years and won coach of the camp
    Skills
    administrative, bank reconciliations, business presentations, cash flow, Community Relations, Human Resources, insurance, leadership skills, marketing, meetings, Microsoft Office, PR, processes, product development, quality, Sales, Strategic Planning
    Additional Information
    • Goal-oriented and energetic I am talented at motivating co-workers as well as myself. I have an educational and professional background in sports management and sports communication. Willing to relocate to: Richmond, VA - Henrico - Glen Allen, VA Authorized to work in the US for any employer
    • AWARDS John Wall- Coach of the Camp June 2016 I coached along side pro camps and John Wall this summer for a weekend camp. There were 27 coaches that attended and coached the camp. I was the youngest coach by 10 years and won coach of the camp
    ",FITNESS 17342969," DIRECTOR OF SHIP CONSTRUCTION Executive Profile Visionary Operations Executive with solid experience managing all levels of multiple projects including budgeting and administration. Ambitious Leader who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals.  A Motivated Change Agent who Leads organizations through Lean Journeys while training, mentoring, and driving results by creating self-directed, autonomous Teams with Organizational Goals in mind. Skill Highlights Leadership Project management Business operations organization Budgeting expertise Employee relations Self-motivated Customer-oriented Lean Implementations Change Agent Team Player Labor Negotiations Honest Ethical Ability to select talent Multi-unit Operational Experience P&L Responsibilities Communications Teacher Core Accomplishments Manufacturing Lead in Labor Negotiations resulting in a multi-million dollar benefit to the company across the term of the agreement, once ratified. Changed Marinette Marine Module Construction from a static build process to a dynamic build process resulting in schedule attainment and a productivity improvement from 50% to 100%.  The resulting cost improvement has netted savings of $5M per ship. Lead, Designed, Constructed and Operated a new Module Facility resulting in achievement of baseline schedules and operations at budgeted cost.  Achieved this despite many claims that the process design would never work and it would cost us more to operate in this fashion. Helped grow a small, privately owned company from $8M in revenue to $20M in revenue in a very competitive market.  Performed this through Lean engagement, Customer Involvement, Employee involvement and drive to achieve the goals we collectively set. Worked all aspects of Thermasys Corporation until my final role of VP/GM.  During this time, I implemented Lean methods that lead to significant improvements in cost, schedule, quality and safety. Professional Experience Director of Ship Construction 07/2015 to Current Company Name City , State Accountable for Ship Completion prior to launch including Fabrication, Assembly, Paint, Outfitting, Testing, and System completion. Responsibilities include Ship Construction from First Plate Cut to the Launch of the Ship, Management of Cost and Schedule performance and achievement of Strategic Corporate Goals. Additional responsibilities include Relationship Building with the Union Membership and Collective Bargaining Unit and Negotiations with the Union regarding upcoming Contract renewal. Span of control includes 4 ships in various stages of construction, oversight of over 850 Union employees and 61 Area Managers, General Foremen and Foremen. Lean Methods: Instrumental in the introduction and implementation of Lean methods. Results to date include: Lean re-organization of the external areas of the shipyard including removing multiple locations of identical activities reducing travel time and creating a much more productive workforce by providing support and resources at Point of Use. Implementation of Barcoding and improved inventory of materials and equipment for reductions of material loss and quick identification of material location for quick response to demand. Director of Outfitting 07/2014 to 06/2015 Company Name City , State Accountable for Ship Completion prior to launch including Outfitting, Testing, and System completion. Responsibilities included Structural Completion and Module Erection; Insuring all Pipe, Electrical, Insulation, Equipment, and Propulsion Systems are complete and prepared for the next stage of final construction and System testing. Span of control includes 4 ships in various stages of construction, oversight of over 600 Union employees and 42 Area Managers, General Foremen and Foremen. Insuring that all Outfitting is done in its sequenced Stage of Construction. In June 2014, our completion rate of modules prior to module erection was roughly 65%.  It is now in the high 90 percentile and averages 97%. My Team raised the bar for the level of completion at the time of launch.  Prior ships launched at a level of mid - low 70 percentile, while LCS 9 launched at 84% complete and therefore re-gaining schedule for an on-time delivery. This level of completion earned the Team significant accolades from the customer along with the company earning a multi-million dollar incentive bonus for achieving this goal Introduced status boards at Work Centers to communicate performance to employees. Additionally, we post safety alerts on status boards when accidents occur and speak to each of our crews to insure we are adhering to safe practices and alerting Leadership when they see a problem. Director of Fabrication and Assembly 11/2012 to 06/2014 Company Name City , State Accountable for the Construction of Modules for LCS vessels. Responsible for the following; Structure, Pipe Fabrication, Outfitting of equipment and Electrical foundations, short and long term manning plans, and cost and schedule performance. The Structural Trade (Steel and Aluminum) was performing at 50% productivity and losing schedule each day.  Additionally, the team was disjointed and not working as a cohesive unit. Throughout the transition from poor performance to exceptional performance, I accomplished the following: 1) Immediately cut manning in the Steel Module department from 167 down to 127, with immediate improvement in cost performance and no degradation in schedule.  2) Continued to reduce manning through attrition and the elimination of contract employees to achieve on budget cost performance.  3) Once stabilized, schedule performance began to improve until the group was back on baseline schedule and improvements began to happen daily.  4) Built a solid Team that has continued to improve and is currently operating with 70 employees as opposed 167 and continues to gain schedule and make improvements. Spearheaded the introduction and implementation of Lean methods. Results to date include: Implemented 5S program with great success.Everything has a place; Everything in it's place. Implemented Lean methods in the Pipe shop that resulted in an increased throughput from 250 spools per week up to just over 400 spools per week without additional manpower. Introduced status boards at Work Centers to communicate performance to employee base. Introduced daily tracking, progressing and daily status to each foreman in an effort to understand how we performed each day and what corrections must be made to insure we meet our weekly goals. As this group stabilized, complaints from our internal customers diminished by 75%. This was done through open communication of the down stream issues with internal customers and a ""Go and See"" technique so the foreman who performed the unacceptable work could understand how their error effected down stream operations. Using this technique, coupled with a more clear understanding of quality procedures, quality performance improved greatly saving thousands of hours of unnecessary rework. Highlighting safety as the most important thing we do as a Leadership Team and working with my direct reports, we managed to create a safer, cleaner and more organized environment, reducing accidents by 50 % in the first year. This was accomplished through communication and implementation of 5S methods leading to eliminating potential safety hazards. Director of Outfitting 06/2012 to 11/2012 Company Name City , State Accountable for Ship Completion prior to launch including Outfitting, Testing, System completion. Responsibilities included Structural Completion and Module Erection; Insuring all Pipe, Electrical, Insulation, Equipment, Propulsion Systems were complete and prepared for the next stage of final construction and System testing. Key strategy in this role was the primary focus on Lean Implementations and Team Building. During first 5 months at Marinette Marine, I introduced the organization to Lean Methods and began implementing new techniques; predominantly 5S activities. Instrumental in the introduction and implementation of Lean methods. Results to date include: Implemented a staging and organization of all Rigging tools and equipment to prevent losses and hours lost searching for the necessary tools. To date, significant hours of time have been saved as a result of the elimination searching for tools and equipment for rigging major lifts, module moves and module erections. Implemented a staging and organization of all safety equipment to prevent the loss and searching for safety stantions, line and lead trellis' and other safety related equipment. Results lead to the reduction of accidents related to lack of safety chains, stations, and lead control. Director of Module Construction 09/2009 to 06/2012 Company Name City , State Accountable for the Construction of Modules for LCS and JHSV vessels. Responsible for all Trades, including Structure, Pipe, Fitout and Electrical, short and long term manning plans, and cost and schedule performance. After construction of new 370K sq. ft. facility (Phase I), I began to operate the facility and produce modules for the JHSV and LCS Programs for the U.S. Navy. After commissioning of the facility, the employee base grew from 50 employees to just over 600. Managed this transition by hiring predominantly low skilled employees and training them from B Class skill base to A Class Skill base. Phase II (370K sq. ft.) was commissioned in mid-January of 2012. After commissioning of Phase II, the employee base for that Phase grew from 24 to nearly 550 in 4 short months. During this time period, cost and schedule performance was improving each week. Instrumental in the introduction and implementation of Lean methods. Results to date include: Implemented 5S program with great success. Everything has a place; Everything in it's place. Introduced shadow boards assigned to specific area and reduced tool loss by 50%, saving over $1M in lost, damaged or stolen tools. Introduced status boards at Work Centers to communicate performance to employee base. Vessel to vessel cost improvement of 30% for 2nd vessel and 15% for 3rd vessel to date. External survey results have improved significantly vessel to vessel. Current vessel progressing at a 90+ pass rate on first time surveys compared to roughly 75% on prior vessel. With the new Module facility on line, we began scribing and cutting modules neat to avoid any interference when erecting module to module.  This has allowed the erection of modules and the completion of the vessels to significantly increase. Our safety performance is among the best in the Industry. We have received several Industry awards for our safety performance. This was done through a collective team effort. Operations Manager 10/2006 to 09/2009 Company Name City , State Accountable for the Construction of LCS and HSF vessels. Responsible for all Trades, including Structure, Pipe, Fitout and Electrical, short and long term manning plans, and cost and schedule performance. Was brought on board to help develop a Lean facility and implement Lean methods in a Shipyard environment. Between Oct.2006 and Nov 2007 began coaching and teaching what it means to be Lean.  This was a huge challenge.  Most employees had not even heard the words, Lean Methods.  Brought on board other knowledgeable employees to help make the transition. During this time period, we focused on employee involvement in problem solution, continuous improvement in areas in which we were struggling, and training. Through employee involvement, cross-functional Tiger Teams and true grit, we overcame many issues, which have resulted in great gains on follow on vessels. Beginning in Nov 2007, I took over as the Project Lead for the new Module Facility.We began with 100 acres of Corps of Engineers Spoils from dredging and created a Lean Facility designed to construct and outfit modules. Some of our milestone accomplishments were: Helped to secure federal, state and local funding support for expansions Worked with Governors' office, Mayors' office and other governmental authorities.  Examples include: Mitigation of wetlands by working with Corps of Engineers. Working with FEMA to remove site from VE zone (designation given to coastal areas). Working with Alabama Department of Environmental Management. Designed entire facility and had designed validated by external sources Completed entire 370K sq.ft.facility on time and $1M under budget  General Manager 04/2005 to 10/2006 Company Name City , State Accountable for Forestry and Boat divisions. Responsible for all aspects of the organization including long-term business strategies. Total revenues of $20M per year. Developed plan to implement methods designed to aid the company in dealing with significant revenue growth. For example: Lean methods, Employee involvement in decision making, Supply Chain Management, Team approach, and a hierarchy of priorities, which include 1) Quality, 2) Delivery, 3) Continuous Improvement, all under the umbrella of safety. Introduced organization to what it means to be ""Lean"". Results to date include: 40% reduction in overtime.  Instituted a Cost Savings program that recognized $1.7M in real savings.  Improved on-time delivery.  Reduced the amount of field installation issues.  Improved productivity by 44% while headcount remained flat. Implemented a Corrective Action Reporting system that results in ""True"" root cause analysis and ""Permanent"" Corrective actions. Introduced organization to Microsoft Project and the benefits of planning and scheduling properly.  Resulted in the ability to deal with delays and disruptions in advance to milestone dates and deadlines. Began to involve the customer intimately in the planning and scheduling process.  Previously, scheduling delays would not be communicated to the customer base causing significant costs on the customer end, which many times were reimbursed by PSI. Implemented a Customer follow-up after the installation of a system in order to evaluate the customers' satisfaction and resolve any open issues. Instrumental in achieving a Revolving line of credit and a Capital line of credit with a large banking institution. Vice President/General Manager 01/2002 to 01/2005 Company Name City , State Accountable for Aftermarket Business Unit of Thermasys Corporation. Developed and implemented Business Unit Strategies. Responsible for Aluminum business unit in Montgomery, Alabama and the Copper/Brass business unit in Detroit, Michigan. Total Aftermarket revenues were $20M per year. Developed and implemented a plan to move the organization in a Lean direction. Coached and trained the organization on Lean methodology and the impact it has on an organization. Implementing Lean Manufacturing and employee ownership of the process led to many improvements: * Created self-directed work teams.  Led key managers through Lean Manufacturing philosophies. Improved on time delivery from 60% to 99%, while reducing lead-times from 6 weeks to 3 days. Reduced external defects by 43%. Reduced inventory by 50%. Reduced workforce by 10%, while sales increased by 15% in a mature market. Increased profitability by 10%. Restored the brand name to the Aluminum products (Thermal Components). Focused on growing business by being thebest choice in the industry.  Competitive price, superior delivery and lead-times, and world-class quality and service. Developed a strategy to move in the direction of Specialty products and focus less on replacement type business.  Strategy changes led to many improvements: Launched 113 new products in 3 years / Added 28 new distributors.  Negotiated a long-term agreement with a distributor for racing products. Grew sales revenue in a mature market by creating new paths to market. Operations Manager 01/1999 to 01/2002 Company Name City , State Managed day-to-day operations for the Heat Exchanger Division of Thermasys in Montgomery. Responsibilities included, achieving daily goals and customer commitments and improving operations through Lean methods. Kaizen Approach to Lean Manufacturing: Took a very aggressive approach to process improvement through Kaizen activities. Results of Kaizen events were very favorable: Reduced scrap levels from 6% to 1.5%, resulting in 687K in annual savings. Daily goals increased from 40% of daily targets to 90+% in the scope of eight months. Reduced workforce from 189 to 125, while improving productivity and quality. Increased fill rates from 70% to the high 90%, while reducing build quantities and inventory levels. * Reduced overtime by 35%. The Result of the Kaizen Approach on Quality: Led the Kaizen efforts to improve quality in our products by building quality in the product and processes prior to production launch. Improved existing product quality by implementing changes brought about by Kaizen efforts. Implemented Customer Focused Teams in an effort to get operators involved with the customers, resulting in Partnership Status with John Deere. Manufacturing Engineering Manager 01/1997 to 01/1999 Company Name City , State Directed all process related issues and projects for the Heat Exchanger and Tubing Operations. Managed all aspects of Continuous Improvement for the Plant. Responsible for insuring processes are robust and maintained. Project Management: Managed numerous projects related to process improvements and cost savings activities. Managed these projects within budget and on time. Removal of Aqueous Washer: Project required finding a viable option to off-line washing and manage on-line. Achieved the goal by using a more process friendly oil that did not require washing. Implementation of this new oil resulted in the removal of the washer, saving the company over $1M annually. Elimination of Epoxy Repair: Project required reducing leaks post-braze, therefore eliminating the need for the secondary step in the process. Implemented changes that improved first pass leak rate, thereby eliminating the need for epoxy repair. This project resulted in $500K in annual savings and an improved process flow. Installation of New Process: Managed a project that required designing the process, purchasing the equipment, installing the new line and launching it into production. This product line was an entirely new market for the Heat Exchanger division, and one that has a significant impact on the future of Thermasys. This process line was installed on time and under budget. Team Dynamics: Prior to my role as Manufacturing Engineering Manager, there was no central focus on Process Improvements. Under my leadership, a dynamic team of Engineers was assembled to attack every improvement opportunity. Product Engineering Assistant Manager 01/1989 to 01/1997 Company Name City , State Led all Product Design activities. Controlled all Product Designs to insure that these designs would be within current capabilities on the process side. Expected to design all process fixtures, jigs, and equipment for the products we were designing. Customer Focus: Mission was to exceed the customers' expectations within capabilities. Made sure that the extra steps were taken to insure our customers that Thermasys was their best choice. Regularly visited with the Technical staff at the customer locations in an effort to insure viability of the design. Aftermarket: Designed, prototyped and launched into production a new Ford Aftermarket Radiator product line, which resulted in $2.5M in additional revenue to the organization. Original Equipment Customers: Account manager for all John Deere product launches. My leadership skills enabled us to launch each of their new products on time and within budget. During my tenure in the Engineering group, Thermasys was one of their best supply partners. QS 9000 Efforts: Developed and implemented a document control process incorporating new numbering schemes and controlled document binders in preparation for QS 9000 Certification, which was accomplished in 1996. President's Award: Received the Insilco (Holding company) President's Award recognizing my involvement in the design and engineering of a new tube that would result in the existing tubes being obsolete. This tube profile has revolutionized the Tubing industry enabling end users to take cost out of their materials by reducing gauges. Education Bachelors of Science : Business Management 2001 Troy State University City , State GPA: GPA: 3.6 Business Management GPA: 3.6 Business 1986 Auburn University City , State Business Associates Degree : Drafting and Design Technology 1989 John Patterson State Technical College City , State GPA: GPA: 4.0 Drafting and Design Technology GPA: 4.0 Skills Relationship building Problem Solver Conflict Resolution Great Organizational Skills Microsoft Office Professional Energetic ","
    DIRECTOR OF SHIP CONSTRUCTION
    Executive Profile
    Visionary Operations Executive with solid experience managing all levels of multiple projects including budgeting and administration. Ambitious Leader who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals.  A Motivated Change Agent who Leads organizations through Lean Journeys while training, mentoring, and driving results by creating self-directed, autonomous Teams with Organizational Goals in mind.
    Skill Highlights
    • Leadership
    • Project management
    • Business operations organization
    • Budgeting expertise
    • Employee relations
    • Self-motivated
    • Customer-oriented
    • Lean Implementations
    • Change Agent
    • Team Player
    • Labor Negotiations
    • Honest
    • Ethical
    • Ability to select talent
    • Multi-unit Operational Experience
    • P&L Responsibilities
    • Communications
    • Teacher
    Core Accomplishments
    • Manufacturing Lead in Labor Negotiations resulting in a multi-million dollar benefit to the company across the term of the agreement, once ratified.
    • Changed Marinette Marine Module Construction from a static build process to a dynamic build process resulting in schedule attainment and a productivity improvement from 50% to 100%.  The resulting cost improvement has netted savings of $5M per ship.
    • Lead, Designed, Constructed and Operated a new Module Facility resulting in achievement of baseline schedules and operations at budgeted cost.  Achieved this despite many claims that the process design would never work and it would cost us more to operate in this fashion.
    • Helped grow a small, privately owned company from $8M in revenue to $20M in revenue in a very competitive market.  Performed this through Lean engagement, Customer Involvement, Employee involvement and drive to achieve the goals we collectively set.
    • Worked all aspects of Thermasys Corporation until my final role of VP/GM.  During this time, I implemented Lean methods that lead to significant improvements in cost, schedule, quality and safety.
    Professional Experience
    Director of Ship Construction 07/2015 to Current Company Name City , State
    • Accountable for Ship Completion prior to launch including Fabrication, Assembly, Paint, Outfitting, Testing, and System completion.
    • Responsibilities include Ship Construction from First Plate Cut to the Launch of the Ship, Management of Cost and Schedule performance and achievement of Strategic Corporate Goals.
    • Additional responsibilities include Relationship Building with the Union Membership and Collective Bargaining Unit and Negotiations with the Union regarding upcoming Contract renewal.
    • Span of control includes 4 ships in various stages of construction, oversight of over 850 Union employees and 61 Area Managers, General Foremen and Foremen.
    • Lean Methods: Instrumental in the introduction and implementation of Lean methods.
    • Results to date include: Lean re-organization of the external areas of the shipyard including removing multiple locations of identical activities reducing travel time and creating a much more productive workforce by providing support and resources at Point of Use.
    • Implementation of Barcoding and improved inventory of materials and equipment for reductions of material loss and quick identification of material location for quick response to demand.
    Director of Outfitting 07/2014 to 06/2015 Company Name City , State
    • Accountable for Ship Completion prior to launch including Outfitting, Testing, and System completion.
    • Responsibilities included Structural Completion and Module Erection; Insuring all Pipe, Electrical, Insulation, Equipment, and Propulsion Systems are complete and prepared for the next stage of final construction and System testing.
    • Span of control includes 4 ships in various stages of construction, oversight of over 600 Union employees and 42 Area Managers, General Foremen and Foremen.
    • Insuring that all Outfitting is done in its sequenced Stage of Construction.
    • In June 2014, our completion rate of modules prior to module erection was roughly 65%.  It is now in the high 90 percentile and averages 97%.
    • My Team raised the bar for the level of completion at the time of launch.  Prior ships launched at a level of mid - low 70 percentile, while LCS 9 launched at 84% complete and therefore re-gaining schedule for an on-time delivery.
    • This level of completion earned the Team significant accolades from the customer along with the company earning a multi-million dollar incentive bonus for achieving this goal
    • Introduced status boards at Work Centers to communicate performance to employees.
    • Additionally, we post safety alerts on status boards when accidents occur and speak to each of our crews to insure we are adhering to safe practices and alerting Leadership when they see a problem.
    Director of Fabrication and Assembly 11/2012 to 06/2014 Company Name City , State
    • Accountable for the Construction of Modules for LCS vessels.
    • Responsible for the following; Structure, Pipe Fabrication, Outfitting of equipment and Electrical foundations, short and long term manning plans, and cost and schedule performance.
    • The Structural Trade (Steel and Aluminum) was performing at 50% productivity and losing schedule each day.  Additionally, the team was disjointed and not working as a cohesive unit.
    • Throughout the transition from poor performance to exceptional performance, I accomplished the following: 1) Immediately cut manning in the Steel Module department from 167 down to 127, with immediate improvement in cost performance and no degradation in schedule.  2) Continued to reduce manning through attrition and the elimination of contract employees to achieve on budget cost performance.  3) Once stabilized, schedule performance began to improve until the group was back on baseline schedule and improvements began to happen daily.  4) Built a solid Team that has continued to improve and is currently operating with 70 employees as opposed 167 and continues to gain schedule and make improvements.
    • Spearheaded the introduction and implementation of Lean methods.
    • Results to date include: Implemented 5S program with great success.Everything has a place; Everything in it's place.
    • Implemented Lean methods in the Pipe shop that resulted in an increased throughput from 250 spools per week up to just over 400 spools per week without additional manpower.
    • Introduced status boards at Work Centers to communicate performance to employee base.
    • Introduced daily tracking, progressing and daily status to each foreman in an effort to understand how we performed each day and what corrections must be made to insure we meet our weekly goals.
    • As this group stabilized, complaints from our internal customers diminished by 75%.
    • This was done through open communication of the down stream issues with internal customers and a ""Go and See"" technique so the foreman who performed the unacceptable work could understand how their error effected down stream operations.
    • Using this technique, coupled with a more clear understanding of quality procedures, quality performance improved greatly saving thousands of hours of unnecessary rework.
    • Highlighting safety as the most important thing we do as a Leadership Team and working with my direct reports, we managed to create a safer, cleaner and more organized environment, reducing accidents by 50 % in the first year.
    • This was accomplished through communication and implementation of 5S methods leading to eliminating potential safety hazards.
    Director of Outfitting 06/2012 to 11/2012 Company Name City , State
    • Accountable for Ship Completion prior to launch including Outfitting, Testing, System completion.
    • Responsibilities included Structural Completion and Module Erection; Insuring all Pipe, Electrical, Insulation, Equipment, Propulsion Systems were complete and prepared for the next stage of final construction and System testing.
    • Key strategy in this role was the primary focus on Lean Implementations and Team Building.
    • During first 5 months at Marinette Marine, I introduced the organization to Lean Methods and began implementing new techniques; predominantly 5S activities.
    • Instrumental in the introduction and implementation of Lean methods.
    • Results to date include: Implemented a staging and organization of all Rigging tools and equipment to prevent losses and hours lost searching for the necessary tools.
    • To date, significant hours of time have been saved as a result of the elimination searching for tools and equipment for rigging major lifts, module moves and module erections.
    • Implemented a staging and organization of all safety equipment to prevent the loss and searching for safety stantions, line and lead trellis' and other safety related equipment.
    • Results lead to the reduction of accidents related to lack of safety chains, stations, and lead control.
    Director of Module Construction 09/2009 to 06/2012 Company Name City , State
    • Accountable for the Construction of Modules for LCS and JHSV vessels.
    • Responsible for all Trades, including Structure, Pipe, Fitout and Electrical, short and long term manning plans, and cost and schedule performance.
    • After construction of new 370K sq. ft. facility (Phase I), I began to operate the facility and produce modules for the JHSV and LCS Programs for the U.S. Navy.
    • After commissioning of the facility, the employee base grew from 50 employees to just over 600.
    • Managed this transition by hiring predominantly low skilled employees and training them from B Class skill base to A Class Skill base.
    • Phase II (370K sq. ft.) was commissioned in mid-January of 2012.
    • After commissioning of Phase II, the employee base for that Phase grew from 24 to nearly 550 in 4 short months.
    • During this time period, cost and schedule performance was improving each week.
    • Instrumental in the introduction and implementation of Lean methods.
    • Results to date include: Implemented 5S program with great success.
    • Everything has a place; Everything in it's place.
    • Introduced shadow boards assigned to specific area and reduced tool loss by 50%, saving over $1M in lost, damaged or stolen tools.
    • Introduced status boards at Work Centers to communicate performance to employee base.
    • Vessel to vessel cost improvement of 30% for 2nd vessel and 15% for 3rd vessel to date.
    • External survey results have improved significantly vessel to vessel.
    • Current vessel progressing at a 90+ pass rate on first time surveys compared to roughly 75% on prior vessel.
    • With the new Module facility on line, we began scribing and cutting modules neat to avoid any interference when erecting module to module.  This has allowed the erection of modules and the completion of the vessels to significantly increase.
    • Our safety performance is among the best in the Industry.
    • We have received several Industry awards for our safety performance.
    • This was done through a collective team effort.
    Operations Manager 10/2006 to 09/2009 Company Name City , State
    • Accountable for the Construction of LCS and HSF vessels.
    • Responsible for all Trades, including Structure, Pipe, Fitout and Electrical, short and long term manning plans, and cost and schedule performance.
    • Was brought on board to help develop a Lean facility and implement Lean methods in a Shipyard environment.
    • Between Oct.2006 and Nov 2007 began coaching and teaching what it means to be Lean.  This was a huge challenge.  Most employees had not even heard the words, Lean Methods.  Brought on board other knowledgeable employees to help make the transition.
    • During this time period, we focused on employee involvement in problem solution, continuous improvement in areas in which we were struggling, and training.
    • Through employee involvement, cross-functional Tiger Teams and true grit, we overcame many issues, which have resulted in great gains on follow on vessels.
    • Beginning in Nov 2007, I took over as the Project Lead for the new Module Facility.We began with 100 acres of Corps of Engineers Spoils from dredging and created a Lean Facility designed to construct and outfit modules.
    • Some of our milestone accomplishments were:
    • Helped to secure federal, state and local funding support for expansions
    • Worked with Governors' office, Mayors' office and other governmental authorities.  Examples include: Mitigation of wetlands by working with Corps of Engineers. Working with FEMA to remove site from VE zone (designation given to coastal areas). Working with Alabama Department of Environmental Management.
    • Designed entire facility and had designed validated by external sources
    • Completed entire 370K sq.ft.facility on time and $1M under budget 
    General Manager 04/2005 to 10/2006 Company Name City , State
    • Accountable for Forestry and Boat divisions.
    • Responsible for all aspects of the organization including long-term business strategies.
    • Total revenues of $20M per year.
    • Developed plan to implement methods designed to aid the company in dealing with significant revenue growth.
    • For example: Lean methods, Employee involvement in decision making, Supply Chain Management, Team approach, and a hierarchy of priorities, which include 1) Quality, 2) Delivery, 3) Continuous Improvement, all under the umbrella of safety.
    • Introduced organization to what it means to be ""Lean"".
    • Results to date include: 40% reduction in overtime.  Instituted a Cost Savings program that recognized $1.7M in real savings.  Improved on-time delivery.  Reduced the amount of field installation issues.  Improved productivity by 44% while headcount remained flat.
    • Implemented a Corrective Action Reporting system that results in ""True"" root cause analysis and ""Permanent"" Corrective actions.
    • Introduced organization to Microsoft Project and the benefits of planning and scheduling properly.  Resulted in the ability to deal with delays and disruptions in advance to milestone dates and deadlines.
    • Began to involve the customer intimately in the planning and scheduling process.  Previously, scheduling delays would not be communicated to the customer base causing significant costs on the customer end, which many times were reimbursed by PSI.
    • Implemented a Customer follow-up after the installation of a system in order to evaluate the customers' satisfaction and resolve any open issues.
    • Instrumental in achieving a Revolving line of credit and a Capital line of credit with a large banking institution.
    Vice President/General Manager 01/2002 to 01/2005 Company Name City , State
    • Accountable for Aftermarket Business Unit of Thermasys Corporation.
    • Developed and implemented Business Unit Strategies.
    • Responsible for Aluminum business unit in Montgomery, Alabama and the Copper/Brass business unit in Detroit, Michigan.
    • Total Aftermarket revenues were $20M per year.
    • Developed and implemented a plan to move the organization in a Lean direction.
    • Coached and trained the organization on Lean methodology and the impact it has on an organization.
    • Implementing Lean Manufacturing and employee ownership of the process led to many improvements: * Created self-directed work teams.  Led key managers through Lean Manufacturing philosophies.
    • Improved on time delivery from 60% to 99%, while reducing lead-times from 6 weeks to 3 days.
    • Reduced external defects by 43%.
    • Reduced inventory by 50%.
    • Reduced workforce by 10%, while sales increased by 15% in a mature market.
    • Increased profitability by 10%.
    • Restored the brand name to the Aluminum products (Thermal Components).
    • Focused on growing business by being thebest choice in the industry.  Competitive price, superior delivery and lead-times, and world-class quality and service.
    • Developed a strategy to move in the direction of Specialty products and focus less on replacement type business.  Strategy changes led to many improvements: Launched 113 new products in 3 years / Added 28 new distributors.  Negotiated a long-term agreement with a distributor for racing products.
    • Grew sales revenue in a mature market by creating new paths to market.
    Operations Manager 01/1999 to 01/2002 Company Name City , State
    • Managed day-to-day operations for the Heat Exchanger Division of Thermasys in Montgomery.
    • Responsibilities included, achieving daily goals and customer commitments and improving operations through Lean methods.
    • Kaizen Approach to Lean Manufacturing: Took a very aggressive approach to process improvement through Kaizen activities.
    • Results of Kaizen events were very favorable: Reduced scrap levels from 6% to 1.5%, resulting in 687K in annual savings.
    • Daily goals increased from 40% of daily targets to 90+% in the scope of eight months.
    • Reduced workforce from 189 to 125, while improving productivity and quality.
    • Increased fill rates from 70% to the high 90%, while reducing build quantities and inventory levels. * Reduced overtime by 35%.
    • The Result of the Kaizen Approach on Quality: Led the Kaizen efforts to improve quality in our products by building quality in the product and processes prior to production launch.
    • Improved existing product quality by implementing changes brought about by Kaizen efforts.
    • Implemented Customer Focused Teams in an effort to get operators involved with the customers, resulting in Partnership Status with John Deere.
    Manufacturing Engineering Manager 01/1997 to 01/1999 Company Name City , State
    • Directed all process related issues and projects for the Heat Exchanger and Tubing Operations.
    • Managed all aspects of Continuous Improvement for the Plant.
    • Responsible for insuring processes are robust and maintained.
    • Project Management: Managed numerous projects related to process improvements and cost savings activities.
    • Managed these projects within budget and on time.
    • Removal of Aqueous Washer: Project required finding a viable option to off-line washing and manage on-line.
    • Achieved the goal by using a more process friendly oil that did not require washing.
    • Implementation of this new oil resulted in the removal of the washer, saving the company over $1M annually.
    • Elimination of Epoxy Repair: Project required reducing leaks post-braze, therefore eliminating the need for the secondary step in the process.
    • Implemented changes that improved first pass leak rate, thereby eliminating the need for epoxy repair.
    • This project resulted in $500K in annual savings and an improved process flow.
    • Installation of New Process: Managed a project that required designing the process, purchasing the equipment, installing the new line and launching it into production.
    • This product line was an entirely new market for the Heat Exchanger division, and one that has a significant impact on the future of Thermasys.
    • This process line was installed on time and under budget.
    • Team Dynamics: Prior to my role as Manufacturing Engineering Manager, there was no central focus on Process Improvements.
    • Under my leadership, a dynamic team of Engineers was assembled to attack every improvement opportunity.
    Product Engineering Assistant Manager 01/1989 to 01/1997 Company Name City , State
    • Led all Product Design activities.
    • Controlled all Product Designs to insure that these designs would be within current capabilities on the process side.
    • Expected to design all process fixtures, jigs, and equipment for the products we were designing.
    • Customer Focus: Mission was to exceed the customers' expectations within capabilities.
    • Made sure that the extra steps were taken to insure our customers that Thermasys was their best choice.
    • Regularly visited with the Technical staff at the customer locations in an effort to insure viability of the design.
    • Aftermarket: Designed, prototyped and launched into production a new Ford Aftermarket Radiator product line, which resulted in $2.5M in additional revenue to the organization.
    • Original Equipment Customers: Account manager for all John Deere product launches.
    • My leadership skills enabled us to launch each of their new products on time and within budget.
    • During my tenure in the Engineering group, Thermasys was one of their best supply partners.
    • QS 9000 Efforts: Developed and implemented a document control process incorporating new numbering schemes and controlled document binders in preparation for QS 9000 Certification, which was accomplished in 1996.
    • President's Award: Received the Insilco (Holding company) President's Award recognizing my involvement in the design and engineering of a new tube that would result in the existing tubes being obsolete.
    • This tube profile has revolutionized the Tubing industry enabling end users to take cost out of their materials by reducing gauges.
    Education
    Bachelors of Science : Business Management 2001 Troy State University City , State GPA: GPA: 3.6 Business Management GPA: 3.6
    Business 1986 Auburn University City , State Business
    Associates Degree : Drafting and Design Technology 1989 John Patterson State Technical College City , State GPA: GPA: 4.0 Drafting and Design Technology GPA: 4.0
    Skills
    • Relationship building
    • Problem Solver
    • Conflict Resolution
    • Great Organizational Skills
    • Microsoft Office Professional
    • Energetic
    ",CONSTRUCTION 67501448," BUSINESS DEVELOPMENT COORDINATOR/EVENT COORDINATOR Summary Dynamic and creative Business Development Coordinator with a successful career in marketing,promotions,public relations,project and communications management. Highlights Event Management Negotiation skills Customer Targeting Polyglot Social Networking Online Marketing Strategies  Teamwork Problem Solver Skills Responsible and reliable,Highly motivated for career advancement,Able to deal in a mature manner with problem solving,Willing to learn and accept constructive criticism,Willing to help,Good attitude around others,Calm and focused,Good knowledge of social media,Able to use own initiative and work as part of a team,Excellent communication and organizational skills,Versed in all aspects of marketing campaigns from concept development to execution and launch,Skilled marketing professional focused on exceeding revenue goals,Builder of strategic partnership,New customer acquisition expert who emphasizes a mix online and offline marketing strategies. Experience Company Name November 2013 to Current Business Development Coordinator/Event Coordinator City , State Identify Customer care needs.Networking during events and established good and strong relations, in particular with the main Businessassociations and Companies of the city.Screen potential Business deals by coordinating requirements,developing and negotiating contracts,integratingcontract requirement with business operations.Co-develop and implement strategic marketing.Identify specific opportunities to direct marketing efforts toward particular based practices areas and clients.Deal with the Chamber of Commerce and The Italian Consulate.Researching markets to identify opportunities for events.Leasing with clients to ascertain their precise event requirements.Producing detailed proposal for events.Agreeing to,and managing a budget.Identify professional and trade associations with which the company should affiliate.Assist with the development of proposals and responses.Identify and evaluate cross-marketing prospects, assist with cross-marketing initiatives, and track success ratio.Coordinate content for web, print materials, bc logo etc. Update and edit firm-wide business development materials (including brochures, email alerts and website). Collaborate with others in the marketing department to ensure integrity of the firm brand. Protects organization's value by keeping information confidential. Update job knowledge by participating in educational opportunities,reading professional publication,maintaining personal networks, participating in professional organization. Enhance organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments. If Needed Assistant Manager in Opening/Closing of the restaurant. Company Name January 2008 to October 2013 Dental Hygienist City , State Prepares treatment room for patient by adhering to prescribed procedures and protocols.Prepares patient for dental hygiene treatment by welcoming, soothing, seating, and draping patient.Provides information to patients and employees by answering questions and requests.Maintainsinstrumentation for dental hygiene treatment by sharpening, sterilizing, and selecting instruments.Completes dental prophylaxis by cleaning deposits and stains from teeth and from beneath gum margins.Detects disease by completing oral cancer screening; feeling and visually examining gums; using probes to locateperiodontal disease and to assess levels of recession; exposing and developing radiographic studies.Arrests dental decay by applying fluorides and other cavity- preventing agents.Maintains patient appearance and ability to masticate by fabricating temporary restorations; cleaning and. polishing removable appliances; placing, carving, and finishing amalgam restorations; removing cement fromcrowns and bridges.Educates patients by giving oral hygiene and plaque control instructions and postoperative instructions;providing reminders of time of next dental hygiene visit.Documents dental hygiene services by recording vital signs and medical and dental histories; charting inpatient records.Maintains patient confidence and protects operations by keeping information confidential. Company Name October 2003 to August 2008 Waitress/Bartender/Cashier/Floor Manager City , State DUE srl - Turin Italy Customer care. Assigned tasks to associates, staffed projects, tracked progress and suggest new ideas.Planned and executed events and marketing programs.Developed and executed marketing programs and general business solutions resulting in increased companyexposure, customer traffic, and sales.Cash out.monthly meeting with the staff and owners.Mix and serve drinks to customers directly or through waitstaff.Take orders and serve food and beverages. The DUE srl was a company of multiple business in Turin (ITALY): GRAN BAR Piazza Gran Madre di Dio,2 (Wine Bar) HAFA CAFE' Via Sant'Agostino, 23/C (Moroccan Bar) JAM CLUB Via Murazzi del Po,19 (Bar-DiscoNightclub) ROCK CITY Corso Dante Alighieri, 19 (DiscoNightclub) Cashier and Bar Coordinator during big music events, 12/2006 to 10/2011Movement Torino Music Festival - Turin Italy Under the direction of the immediate supervisor, I was coordinating cashier and bar services.Organize, distribute and verify the work of others.Administrative and accounting duties.Resolve cashier and Bar problems. The Movement Torino Music Festival is a big event usually attended by 6000-15000 people. Education LICEO LINGUISTICO EUROPEO CADORNA 2002 High School Diploma : Foreign Languages City , ITALY LANGUAGES: ITALIAN (Mother Tongue) ENGLISH SPANISH FRENCH Bachelor of Science DENTAL HYGIENE, 2007 UNIVERSITÀ' DEGLI STUDI DEL PIEMONTE ORIENTALE AMEDEO AVOGADRO - NOVARA ITALY Master in social media and digital marketing . TURIN ITALY ","
    BUSINESS DEVELOPMENT COORDINATOR/EVENT COORDINATOR
    Summary
    Dynamic and creative Business Development Coordinator with a successful career in marketing,promotions,public relations,project and communications management.
    Highlights
    • Event Management
    • Negotiation skills
    • Customer Targeting
    • Polyglot
    • Social Networking
    • Online Marketing Strategies
    •  Teamwork
    • Problem Solver
    Skills
    Responsible and reliable,Highly motivated for career advancement,Able to deal in a mature manner with problem solving,Willing to learn and accept constructive criticism,Willing to help,Good attitude around others,Calm and focused,Good knowledge of social media,Able to use own initiative and work as part of a team,Excellent communication and organizational skills,Versed in all aspects of marketing campaigns from concept development to execution and launch,Skilled marketing professional focused on exceeding revenue goals,Builder of strategic partnership,New customer acquisition expert who emphasizes a mix online and offline marketing strategies.
    Experience
    Company Name November 2013 to Current Business Development Coordinator/Event Coordinator
    City , State
    • Identify Customer care needs.Networking during events and established good and strong relations, in particular with the main Businessassociations and Companies of the city.Screen potential Business deals by coordinating requirements,developing and negotiating contracts,integratingcontract requirement with business operations.Co-develop and implement strategic marketing.Identify specific opportunities to direct marketing efforts toward particular based practices areas and clients.Deal with the Chamber of Commerce and The Italian Consulate.Researching markets to identify opportunities for events.Leasing with clients to ascertain their precise event requirements.Producing detailed proposal for events.Agreeing to,and managing a budget.Identify professional and trade associations with which the company should affiliate.Assist with the development of proposals and responses.Identify and evaluate cross-marketing prospects, assist with cross-marketing initiatives, and track success ratio.Coordinate content for web, print materials, bc logo etc.
    • Update and edit firm-wide business development materials (including brochures, email alerts and website).
    • Collaborate with others in the marketing department to ensure integrity of the firm brand.
    • Protects organization's value by keeping information confidential.
    • Update job knowledge by participating in educational opportunities,reading professional publication,maintaining personal networks, participating in professional organization.
    • Enhance organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
    • If Needed Assistant Manager in Opening/Closing of the restaurant.
    Company Name January 2008 to October 2013 Dental Hygienist
    City , State
    • Prepares treatment room for patient by adhering to prescribed procedures and protocols.Prepares patient for dental hygiene treatment by welcoming, soothing, seating, and draping patient.Provides information to patients and employees by answering questions and requests.Maintainsinstrumentation for dental hygiene treatment by sharpening, sterilizing, and selecting instruments.Completes dental prophylaxis by cleaning deposits and stains from teeth and from beneath gum margins.Detects disease by completing oral cancer screening; feeling and visually examining gums; using probes to locateperiodontal disease and to assess levels of recession; exposing and developing radiographic studies.Arrests dental decay by applying fluorides and other cavity- preventing agents.Maintains patient appearance and ability to masticate by fabricating temporary restorations; cleaning and.
    • polishing removable appliances; placing, carving, and finishing amalgam restorations; removing cement fromcrowns and bridges.Educates patients by giving oral hygiene and plaque control instructions and postoperative instructions;providing reminders of time of next dental hygiene visit.Documents dental hygiene services by recording vital signs and medical and dental histories; charting inpatient records.Maintains patient confidence and protects operations by keeping information confidential.
    Company Name October 2003 to August 2008 Waitress/Bartender/Cashier/Floor Manager
    City , State
    • DUE srl - Turin Italy Customer care.
    • Assigned tasks to associates, staffed projects, tracked progress and suggest new ideas.Planned and executed events and marketing programs.Developed and executed marketing programs and general business solutions resulting in increased companyexposure, customer traffic, and sales.Cash out.monthly meeting with the staff and owners.Mix and serve drinks to customers directly or through waitstaff.Take orders and serve food and beverages.
    • The DUE srl was a company of multiple business in Turin (ITALY):
    • GRAN BAR Piazza Gran Madre di Dio,2 (Wine Bar)
    • HAFA CAFE' Via Sant'Agostino, 23/C (Moroccan Bar)
    • JAM CLUB Via Murazzi del Po,19 (Bar-DiscoNightclub)
    • ROCK CITY Corso Dante Alighieri, 19 (DiscoNightclub)
    • Cashier and Bar Coordinator during big music events, 12/2006 to 10/2011Movement Torino Music Festival - Turin Italy Under the direction of the immediate supervisor, I was coordinating cashier and bar services.Organize, distribute and verify the work of others.Administrative and accounting duties.Resolve cashier and Bar problems.
    • The Movement Torino Music Festival is a big event usually attended by 6000-15000 people.
    Education
    LICEO LINGUISTICO EUROPEO CADORNA 2002 High School Diploma : Foreign Languages City , ITALY

    LANGUAGES:

    • ITALIAN (Mother Tongue)
    • ENGLISH
    • SPANISH
    • FRENCH
    Bachelor of Science
    DENTAL HYGIENE, 2007 UNIVERSITÀ' DEGLI STUDI DEL PIEMONTE ORIENTALE AMEDEO AVOGADRO - NOVARA ITALY
    Master in social media and digital marketing . TURIN ITALY
    ",BUSINESS-DEVELOPMENT 12904972," MANAGER, CONTINUOUS IMPROVEMENT Skills Fiber Optics Repair Technical Skill Set * Formal Training: Learjet 24, Piper Cherokee, AeroCommander 520, and Cessna 310 Airframe and Powerplant systems. * General: Inspections, troubleshooting, and airworthiness determinations made on aircraft utilizing technical publications, FAR's, manufacturer maintenance manuals, part catalogs and schematics. Completed logbook and paperwork documentation. * Powerplant: Performed inspection, repair, installation and troubleshooting on turbine, turboshaft, reciprocating engines, and systems therein including: Induction, Exhaust, Fuel, Ignition, Electrical, Communication/Navigation, Ice and Rain, Instruments and APU. * Airframe: Performed maintenance and inspections on Hydraulic/Pneumatic systems, Electrical, Fire protection, Flight controls, and Interiors. Fabricated airfoils (sheet metal and composite) from blue print drawings. Performed registration marking and painting of aircraft surfaces. Professional Experience Manager, Continuous Improvement November 2014 to Current Company Name － City , State Hours worked per week: 40hrs Responsibilities Utilize the tools of Six Sigma and Lean to improve processes across the facilities. Lead cross-functional teams in identifying root cause, developing, and implementing a solution. Manage employees assigned as project leaders for Continuous Improvement projects and events. Eliminate waste and variation throughout the facility using Continuous Improvement roadmaps, tools, and methodologies to reduce overall cycle times and to improve profitability. Identify, lead, teach, and implement improvements by effectively using Continuous Improvement tools including 5S, Kaizen Events, Value Stream Mapping, Cause and Effect Analysis, Process Controls, Visual Controls, Flow production, variation reduction and waste elimination. Skills Used Project Management, Managerial skills, Time management, Public speaking, Organizational Skills, MS Office A&P Mechanic / Aircraft Technician April 2014 to October 2014 Company Name － City , State Hours worked per week: 60hrs Responsibilities Assign work to Mechanics. Lead and guide activities of all assigned personnel, assuring all maintenance is completed in compliance with established company policies, procedures, and applicable FAA regulations. Order and track ordered parts and materials necessary to complete assigned task. Monitor job estimates. Perform on the job training as required. Verify qualifications of assigned employees. Hours worked per week: 60hrs Responsibilities Troubleshoot maintenance issues. Scheduled repairs and maintenance on the aircrafts interior (including seats, overhead bins, etc), and exterior (flaps, slats, actuators, etc). Accomplishments I received a reward for diligence and hard work as a Temporary Lead, during a contracted flap modification, in which I assisted in organizing manpower in a way that ensured on time delivery of aircraft. Aviation Technician September 2010 to September 2013 Company Name － City , State Hours worked per week: 40hrs Trouble shoot mechanical malfunctions of engines Launch and recover aircrafts Perform maintenance on time sensitive parts Perform minor repairs on airframe and engine Perform Fuel and Defuel of aircraft Perform engine operational checks upon completion of maintenance Sales Associate September 2008 to August 2010 Company Name － City , State Create shelf displays for games and gaming systems Provide shoppers with detailed information used in the decision making process Ensure games, iPods, media and accessories are properly stocked Ensure cleanliness of sales area Operate cash register Help other associates on the sales floor Create shelf displays for computers and accessories Provide shoppers with detailed information used in the decision making process Ensure computers and accessories are properly stocked Ensure cleanliness of sales area Operate cash register Help other associates on the sales floor Education and Training BS : Aviation Business Administration, Safety , 2018 Embry-Riddle Aeronautical University － City , State , US BS in Aviation Business Administration with a minor in Safety Embry-Riddle Aeronautical University - Daytona Beach, FL 2015 to 2018 Master : 2014 Six Sigma Villanova University － City , State , US Master Certificate in Six Sigma Villanova University - Villanova, PA 2014 to 2014 AS : Aviation Maintenance , 2010 National Aviation Academy － City , State , US AS in Aviation Maintenance National Aviation Academy - Clearwater, FL 2008 to 2010 Fiber Optic Repair Military Experience E5-SGT August 2001 to January 2009 Company Name Service Country: United States Branch: Marine Corp Rank: E5-SGT August 2001 to January 2009 As an aviation electronics technician, I repaired electronics aircrafts systems, troubleshot, repaired and replaceable electronic components. Gained knowledge in reading and comprehending schematics and diagrams. I also performed routine maintenance on test benches and equipment. When I achieved the rank of E3 LCPL, I gave instruction on troubleshooting and repairing solid state devices. I was also responsible for Inspecting and maintaining electronic test equipment. As a Marine Security Guard I protected three different Embassies around the world. I monitored and safeguard classified material and Embassy personnel. I was trained in diffusing hostile situations and I investigated security and safety violations and wrote over 300 detailed incident reports. Certifications Master Certificate in Six Sigma Villanova University - Villanova, PA 2014 Present Certified Lean Six Sigma Black Belt Villanova University - Villanova, PA May 2015 to Present Airframe and Powerplant Mechanics license issued by the FAA - December 2010 to Present FCC Elements 1, 3, & 8 March 2011 to Present FCC GROL or General Radiotelephone Operator license with ship radar endorsement FCC Commercial Operators License (Marine Radio Operator Permit) Languages Read/ Write/ and Conversational in Chinese (Mandarin) Skills Maintenance, Aviation, Security, Microsoft Windows, Microsoft Windows 95, Schematics, Windows 95, Airframe, Engines, Fuel, Security Guard, Associate, Cash, Cash Register, Of Sales, Sales, Sales Associate, Sales Floor, The Sales, Games, Aviation Maintenance, Fiber Optic, General Aviation, FAA, Training, Continuous Improvement, Kaizen, Managerial, Mapping, Ms Office, Organizational Skills, Process Controls, Project Management, Six Sigma, Six-sigma, Time Management, Actuators, Seats, FCC, Airfoils, APU, Aviation Electronics, Black Belt, Documentation, E3, E-carrier, Exhaust, Fiber Optics, Fire Protection, Flight Controls, Hydraulic/pneumatic, Induction, Inspection, Inspections, Operators License, Optics, Ordering Points To Identify The Clustering Structure, Painting, San, Sheet Metal, Storage Area Network, Technical Publications, Turbine ","
    MANAGER, CONTINUOUS IMPROVEMENT
    Skills
    Fiber Optics Repair Technical Skill Set * Formal Training: Learjet 24, Piper Cherokee, AeroCommander 520, and Cessna 310 Airframe and Powerplant systems. * General: Inspections, troubleshooting, and airworthiness determinations made on aircraft utilizing technical publications, FAR's, manufacturer maintenance manuals, part catalogs and schematics. Completed logbook and paperwork documentation. * Powerplant: Performed inspection, repair, installation and troubleshooting on turbine, turboshaft, reciprocating engines, and systems therein including: Induction, Exhaust, Fuel, Ignition, Electrical, Communication/Navigation, Ice and Rain, Instruments and APU. * Airframe: Performed maintenance and inspections on Hydraulic/Pneumatic systems, Electrical, Fire protection, Flight controls, and Interiors. Fabricated airfoils (sheet metal and composite) from blue print drawings. Performed registration marking and painting of aircraft surfaces.
    Professional Experience
    Manager, Continuous Improvement
    November 2014 to Current     Company Name － City , State Hours worked per week: 40hrs Responsibilities Utilize the tools of Six Sigma and Lean to improve processes across the facilities. Lead cross-functional teams in identifying root cause, developing, and implementing a solution. Manage employees assigned as project leaders for Continuous Improvement projects and events. Eliminate waste and variation throughout the facility using Continuous Improvement roadmaps, tools, and methodologies to reduce overall cycle times and to improve profitability. Identify, lead, teach, and implement improvements by effectively using Continuous Improvement tools including 5S, Kaizen Events, Value Stream Mapping, Cause and Effect Analysis, Process Controls, Visual Controls, Flow production, variation reduction and waste elimination. Skills Used Project Management, Managerial skills, Time management, Public speaking, Organizational Skills, MS Office
    A&P Mechanic / Aircraft Technician
    April 2014 to October 2014     Company Name － City , State Hours worked per week: 60hrs Responsibilities Assign work to Mechanics. Lead and guide activities of all assigned personnel, assuring all maintenance is completed in compliance with established company policies, procedures, and applicable FAA regulations. Order and track ordered parts and materials necessary to complete assigned task. Monitor job estimates. Perform on the job training as required. Verify qualifications of assigned employees. Hours worked per week: 60hrs Responsibilities Troubleshoot maintenance issues. Scheduled repairs and maintenance on the aircrafts interior (including seats, overhead bins, etc), and exterior (flaps, slats, actuators, etc). Accomplishments I received a reward for diligence and hard work as a Temporary Lead, during a contracted flap modification, in which I assisted in organizing manpower in a way that ensured on time delivery of aircraft.
    Aviation Technician
    September 2010 to September 2013     Company Name － City , State

    Hours worked per week: 40hrs Trouble shoot mechanical malfunctions of engines Launch and recover aircrafts Perform maintenance on time sensitive parts Perform minor repairs on airframe and engine Perform Fuel and Defuel of aircraft Perform engine operational checks upon completion of maintenance
    Sales Associate
    September 2008 to August 2010     Company Name － City , State Create shelf displays for games and gaming systems Provide shoppers with detailed information used in the decision making process Ensure games, iPods, media and accessories are properly stocked Ensure cleanliness of sales area Operate cash register Help other associates on the sales floor Create shelf displays for computers and accessories Provide shoppers with detailed information used in the decision making process Ensure computers and accessories are properly stocked Ensure cleanliness of sales area Operate cash register Help other associates on the sales floor
    Education and Training
    BS : Aviation Business Administration, Safety , 2018 Embry-Riddle Aeronautical University － City , State , US BS in Aviation Business Administration with a minor in Safety Embry-Riddle Aeronautical University - Daytona Beach, FL 2015 to 2018
    Master : 2014 Six Sigma Villanova University － City , State , US Master Certificate in Six Sigma Villanova University - Villanova, PA 2014 to 2014
    AS : Aviation Maintenance , 2010 National Aviation Academy － City , State , US AS in Aviation Maintenance National Aviation Academy - Clearwater, FL 2008 to 2010 Fiber Optic Repair
    Military Experience
    E5-SGT
    August 2001 to January 2009     Company Name

    Service Country: United States Branch: Marine Corp Rank: E5-SGT August 2001 to January 2009 As an aviation electronics technician, I repaired electronics aircrafts systems, troubleshot, repaired and replaceable electronic components. Gained knowledge in reading and comprehending schematics and diagrams. I also performed routine maintenance on test benches and equipment. When I achieved the rank of E3 LCPL, I gave instruction on troubleshooting and repairing solid state devices. I was also responsible for Inspecting and maintaining electronic test equipment. As a Marine Security Guard I protected three different Embassies around the world. I monitored and safeguard classified material and Embassy personnel. I was trained in diffusing hostile situations and I investigated security and safety violations and wrote over 300 detailed incident reports.
    Certifications

    Master Certificate in Six Sigma Villanova University - Villanova, PA 2014 Present

    Certified Lean Six Sigma Black Belt Villanova University - Villanova, PA May 2015 to Present

    Airframe and Powerplant Mechanics license issued by the FAA - December 2010 to Present

    FCC Elements 1, 3, & 8 March 2011 to Present

    FCC GROL or General Radiotelephone Operator license with ship radar endorsement FCC Commercial Operators License (Marine Radio Operator Permit)

    Languages

    Read/ Write/ and Conversational in Chinese (Mandarin)

    Skills

    Maintenance, Aviation, Security, Microsoft Windows, Microsoft Windows 95, Schematics, Windows 95, Airframe, Engines, Fuel, Security Guard, Associate, Cash, Cash Register, Of Sales, Sales, Sales Associate, Sales Floor, The Sales, Games, Aviation Maintenance, Fiber Optic, General Aviation, FAA, Training, Continuous Improvement, Kaizen, Managerial, Mapping, Ms Office, Organizational Skills, Process Controls, Project Management, Six Sigma, Six-sigma, Time Management, Actuators, Seats, FCC, Airfoils, APU, Aviation Electronics, Black Belt, Documentation, E3, E-carrier, Exhaust, Fiber Optics, Fire Protection, Flight Controls, Hydraulic/pneumatic, Induction, Inspection, Inspections, Operators License, Optics, Ordering Points To Identify The Clustering Structure, Painting, San, Sheet Metal, Storage Area Network, Technical Publications, Turbine

    ",AVIATION 80162314," HR PROFESSIONAL Summary Dependable Self-motivated and assertive Human Resources Professional with innovative solutions and personal accountability who incorporates quality decision making to facilitate success and who promotes a team-oriented and open-door environment that is conducive to a successful staff. Skills Staff Recruitment & Retention Employee Relations, retirement Payroll, health and welfare HR Program/Project Management Orientation & on-boarding Training & Development Performance Management Leave of absence and ethics HR Policies & Procedures Organizational Development Core Competencies Extensive people's skill and outstanding communicating skills to drive effectiveness. Concrete skill trained in HR in the capacity of HR assistant for 3 years and more than 12 years hands-on experience in customer and financial services. Experience in the administration of benefits and compensation programs and other Human Resources programs. Quickly learn procedures and methods, with exceptional organizational skills. Evidence of the practice of a high level of confidentiality and trustworthiness. Proven experienced team player bringing enthusiasm and energy into group efforts. Experience HR Professional 04/2013 to 06/2014 Company Name City , State Respond to and resolve issues or questions raised by employees or leaders regarding benefits, payroll, HR policies/procedures, general transactions or other HR-related activities. Utilizes in-bound phone queue, e-mail, and face to face to receive inquiries as well as provide resolution. Provide accurate information and counsel to employees and/or people leaders on their questions and issues, escalating when appropriate. Act as the first point of contact for employee/manager questions - Confirmation of employments with various external agencies and liaise with third party callers. Trainer for new employees and new procedures. Handles highly sensitive and confidential information on a daily basis, an acts as a liaison between customer and 2nd level support. Assist employees with all matters regarding leaves, including short-term disability and long term disability, and assist employees with questions and concerns regarding, work environment, problems with management, leave of absence, resignations etc. Thoroughly document and record all inquiries and resolutions within the information tracking database to ensure the recording of complete information for future reference and archival purposes. Document escalation issues including party to whom matter was escalated. Begin applying troubleshooting techniques to issues that are more complex in nature; determine when escalation to a team leader or specialist is appropriate to the situation. Process HR and/or payroll transactions in the HR Management System (HRMS) Validate accuracy of all transactions, particularly those affecting employee levels, pay or benefits. Receive and make telephone calls to respond to, and resolve customer inquiries and concerns. HR Assistant 07/2011 to 05/2013 Company Name City , State Liyanage & Co, Trained under and worked with senior management to create HR policies and procedures; recruit employees; create group benefits databases; and develop orientation, training and incentive programs. Manage leave-of-absence programs and personnel records; administer benefits enrollment and programs; administer HR budget; and handle HR assistant workplace issues. Employee recruiting strategy Developed and enforced company policy and procedures Developed company personnel policies Facilitated the criminal background check Managed the employee rewards programs, Surveys and research. Updated key human resource metrics, including turnover and terminations, using reporting tools on the HRMS database Client/Advisor Professional 11/2011 to 07/2012 Company Name City , State Ameripise Financial, Minneapolis MN. A leading company in financial planning Assist advisor and clients in processing and maintain financial products and services offerings. Provide guidance and assistance on updating consumer lending products and other financial products. Interacting with intra-company teams and providing assistance in completing customer cases and product offerings. Guide advisors and clients through estate settlement, ownership changes, marital status changes and beneficiary changes. Personal Banker 09/2008 to 09/2011 Company Name City , State Wells Fargo Bank, Minneapolis MN, A foremost organization in banking and financial field. Customer assistance for personal/business/consumer lending products Working with Wells Fargo partners in privet banking, insurance, mortgage, investment and retirement to increase solutions and profits. Coaching and working with tellers and customer representatives in maximizing service and sales solutions. Helping to bring branch customer satisfaction scores up and striving to meet optimum customer satisfaction resulting in successful survey outcomes for branch. Working as a loan office, originator, opening and maintaining consumer loans Education Master of Art : Human Resources Management May 2012 Concordia University City , State Bachelor of Arts : Art-(HR & Communication ) April 2007 University of Colombo City , Sri Lanka ","
    HR PROFESSIONAL
    Summary

    Dependable Self-motivated and assertive Human Resources Professional with innovative solutions and personal accountability who incorporates quality decision making to facilitate success and who promotes a team-oriented and open-door environment that is conducive to a successful staff.



    Skills
    • Staff Recruitment & Retention
    • Employee Relations, retirement
    • Payroll, health and welfare
    • HR Program/Project Management
    • Orientation & on-boarding
    • Training & Development
    • Performance Management
    • Leave of absence and ethics
    • HR Policies & Procedures
    • Organizational Development
    Core Competencies

    • Extensive people's skill and outstanding communicating skills to drive effectiveness.
    • Concrete skill trained in HR in the capacity of HR assistant for 3 years and more than 12 years hands-on experience in customer and financial services.
    • Experience in the administration of benefits and compensation programs and other Human Resources programs.
    • Quickly learn procedures and methods, with exceptional organizational skills.
    • Evidence of the practice of a high level of confidentiality and trustworthiness.
    • Proven experienced team player bringing enthusiasm and energy into group efforts.
    Experience
    HR Professional 04/2013 to 06/2014 Company Name City , State

    Respond to and resolve issues or questions raised by employees or leaders regarding benefits, payroll, HR policies/procedures, general transactions or other HR-related activities. Utilizes in-bound phone queue, e-mail, and face to face to receive inquiries as well as provide resolution. Provide accurate information and counsel to employees and/or people leaders on their questions and issues, escalating when appropriate.

    • Act as the first point of contact for employee/manager questions - Confirmation of employments with various external agencies and liaise with third party callers.
    • Trainer for new employees and new procedures.
    • Handles highly sensitive and confidential information on a daily basis, an acts as a liaison between customer and 2nd level support.
    • Assist employees with all matters regarding leaves, including short-term disability and long term disability, and assist employees with questions and concerns regarding, work environment, problems with management, leave of absence, resignations etc.
    • Thoroughly document and record all inquiries and resolutions within the information tracking database to ensure the recording of complete information for future reference and archival purposes.
    • Document escalation issues including party to whom matter was escalated.
    • Begin applying troubleshooting techniques to issues that are more complex in nature; determine when escalation to a team leader or specialist is appropriate to the situation.
    • Process HR and/or payroll transactions in the HR Management System (HRMS)
    • Validate accuracy of all transactions, particularly those affecting employee levels, pay or benefits.
    • Receive and make telephone calls to respond to, and resolve customer inquiries and concerns.
    HR Assistant 07/2011 to 05/2013 Company Name City , State

    Liyanage & Co, Trained under and worked with senior management to create HR policies and procedures; recruit employees; create group benefits databases; and develop orientation, training and incentive programs. Manage leave-of-absence programs and personnel records; administer benefits enrollment and programs; administer HR budget; and handle HR assistant workplace issues.


    • Employee recruiting strategy
    • Developed and enforced company policy and procedures
    • Developed company personnel policies
    • Facilitated the criminal background check
    • Managed the employee rewards programs, Surveys and research.
    • Updated key human resource metrics, including turnover and terminations, using reporting tools on the HRMS database
    Client/Advisor Professional 11/2011 to 07/2012 Company Name City , State

    Ameripise Financial, Minneapolis MN. A leading company in financial planning

    • Assist advisor and clients in processing and maintain financial products and services offerings.
    • Provide guidance and assistance on updating consumer lending products and other financial products.
    • Interacting with intra-company teams and providing assistance in completing customer cases and product offerings.
    • Guide advisors and clients through estate settlement, ownership changes, marital status changes and beneficiary changes.
    Personal Banker 09/2008 to 09/2011 Company Name City , State

    Wells Fargo Bank, Minneapolis MN, A foremost organization in banking and financial field.

    • Customer assistance for personal/business/consumer lending products
    • Working with Wells Fargo partners in privet banking, insurance, mortgage, investment and retirement to increase solutions and profits.
    • Coaching and working with tellers and customer representatives in maximizing service and sales solutions.
    • Helping to bring branch customer satisfaction scores up and striving to meet optimum customer satisfaction resulting in successful survey outcomes for branch.
    • Working as a loan office, originator, opening and maintaining consumer loans
    Education
    Master of Art : Human Resources Management May 2012 Concordia University City , State
    Bachelor of Arts : Art-(HR & Communication ) April 2007 University of Colombo City , Sri Lanka
    ",HR 19402977," ASSISTANT MANAGER Highlights Microsoft Office Suite Experience 04/2012 to Current Assistant Manager Company Name － City , State Manage an $8.4 million volume luxury shoe sales floor Recruit, train, develop, and manage a team of 15 to meet and exceed their sales goals Communicate weekly with buying office to maximize our market specific product assortment Successfully plan and execute various events such as product launches, product knowledge trainings, corporate events, client luncheons, charity events, etc. Fulfill all management responsibilities such as oversee store opening and closing procedures, direct sales floor activities, assist customers, input and prepare sales reports daily, inventory control, etc. 06/2011 to 04/2012 Sales Associate- Designer & Salon Shoes Company Name － City , State Competitive drive to succeed in a commission based environment meeting and superseding volume goals Maintained constant client communication and excelled in providing customer service daily Demonstrated in-depth knowledge of product and current market trends to meet customer needs Internship- Designer & Salon Shoes Received top volume performance award Worked closely with many levels of management on various store projects Sales Associate & Key holder Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies Conduct regular audits of store paperwork, including overages/shortages, deposit slips, etc. and track trends to ensure that cash control procedures are in place and observed Manage and conduct inventories. 12/2010 to 07/2011 Sales Associate & Key Company Name － City , State Responsibility of shipping and receiving in all areas to ensure staff adheres to policies and procedures. Create incentives to drive key business objectives and motivate sales team. 05/2008 to 06/2009 Assistant VP Company Name － City , State Managed details of conference calls, travel arrangements and meetings, itineraries, expense reports, sample garments, etc. Collaborated with buying office concerning availability of product, shipping and delivery dates, and pricing. Education 2009 Fashion Institute of Design and Merchandising － City , State 2011 San Diego Mesa College － City , State Languages Bilingual: English & Spanish Skills closing, Competitive, client, customer service, delivery, direct sales, English, expense reports, inventory control, market trends, market, meetings, merchandising, Microsoft Office Suite, office, policies, pricing, receiving, Sales, sales reports, shipping, Spanish, travel arrangements ","
    ASSISTANT MANAGER
    Highlights
    Microsoft Office Suite
    Experience
    04/2012 to Current
    Assistant Manager Company Name － City , State
    • Manage an $8.4 million volume luxury shoe sales floor Recruit, train, develop, and manage a team of 15 to meet and exceed their sales goals Communicate weekly with buying office to maximize our market specific product assortment Successfully plan and execute various events such as product launches, product knowledge trainings, corporate events, client luncheons, charity events, etc.
    • Fulfill all management responsibilities such as oversee store opening and closing procedures, direct sales floor activities, assist customers, input and prepare sales reports daily, inventory control, etc.
    06/2011 to 04/2012
    Sales Associate- Designer & Salon Shoes Company Name － City , State
    • Competitive drive to succeed in a commission based environment meeting and superseding volume goals Maintained constant client communication and excelled in providing customer service daily Demonstrated in-depth knowledge of product and current market trends to meet customer needs Internship- Designer & Salon Shoes Received top volume performance award Worked closely with many levels of management on various store projects Sales Associate & Key holder Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies Conduct regular audits of store paperwork, including overages/shortages, deposit slips, etc.
    • and track trends to ensure that cash control procedures are in place and observed Manage and conduct inventories.
    12/2010 to 07/2011
    Sales Associate & Key Company Name － City , State
    • Responsibility of shipping and receiving in all areas to ensure staff adheres to policies and procedures.
    • Create incentives to drive key business objectives and motivate sales team.
    05/2008 to 06/2009
    Assistant VP Company Name － City , State
    • Managed details of conference calls, travel arrangements and meetings, itineraries, expense reports, sample garments, etc.
    • Collaborated with buying office concerning availability of product, shipping and delivery dates, and pricing.
    Education
    2009
    Fashion Institute of Design and Merchandising － City , State
    2011
    San Diego Mesa College － City , State
    Languages
    Bilingual: English & Spanish
    Skills
    closing, Competitive, client, customer service, delivery, direct sales, English, expense reports, inventory control, market trends, market, meetings, merchandising, Microsoft Office Suite, office, policies, pricing, receiving, Sales, sales reports, shipping, Spanish, travel arrangements
    ",APPAREL 16223371," SALES Summary To obtain a position where I can utilize my skills and work in an environment that will enhance my knowledge and career. Great organization and communication skills that will aid in excellent customer service and satisfaction. Highlights Bi-lingual  Multi-line system expert Superior communication skills Data entry Claims expert Install coordinator Proficient in ordering materials Payroll Cheerful and energetic Effective team player Superior organization skills Dependable and reliable Goal oriented Self motivated Experience Sales 03/2016 to Current Company Name City , State Managing job after sale to completion of install Handling claims Invoices Ordering material Exchanges and returns Track down custom orders to make sure they arrive on time Up-selling customers on special materialsManaged wide variety of customer services and administrative tasks to resolve customer issues quickly and efficiently Install Sales Coordinator 03/2014 to 03/2016 Company Name City , State Managing job after sale to completion of install Handling claims Invoices Installer payroll Ordering material Exchanges and returns Track down custom orders to make sure they arrive on time Up-selling customers on special materials Managed wide variety of customer services and administrative tasks to resolve customer issues quickly and efficiently Keyholder/Sales Associate/Copy Center Supervisor 03/2008 to 12/2013 Company Name City , State Open/close the store in place of manager. Handle customer ""issues"" in a professional manner. Match customers with the absolute best solution to meet their needs. Complete customer orders in a timely manner. Manage & help all departments of the store reach an exceed sales budgets & goals. Train all new associates in correct policy and procedure. Prepare deposit for previous day of business. Cashier/ Customer Services 01/2006 to 03/2014 Company Name City , State Responsibilities Customer service. Meet & exceed sales goals. Help customer find solutions for his/her business or home. Re-stock and clean front end at the end of shift. Skills Bi-lingual Excellent communication skills Outstanding people skills Creative, insightful, innovative, assertive Leadership- result oriented and goals achiever Efficient under pressure Proficient phone skills Education Business, Freshman Truckee Meadows Community College City , State Business, Freshman High School Diploma 2007 West High School City , State ","
    SALES
    Summary
    To obtain a position where I can utilize my skills and work in an environment that will enhance my knowledge and career. Great organization and communication skills that will aid in excellent customer service and satisfaction.
    Highlights
    • Bi-lingual 
    • Multi-line system expert
    • Superior communication skills
    • Data entry
    • Claims expert
    • Install coordinator
    • Proficient in ordering materials
    • Payroll
    • Cheerful and energetic
    • Effective team player
    • Superior organization skills
    • Dependable and reliable
    • Goal oriented
    • Self motivated
    Experience
    Sales 03/2016 to Current Company Name City , State
    • Managing job after sale to completion of install
    • Handling claims
    • Invoices
    • Ordering material
    • Exchanges and returns
    • Track down custom orders to make sure they arrive on time
    • Up-selling customers on special materialsManaged wide variety of customer services and administrative tasks to resolve customer issues quickly and efficiently
    Install Sales Coordinator 03/2014 to 03/2016 Company Name City , State
    • Managing job after sale to completion of install
    • Handling claims
    • Invoices
    • Installer payroll
    • Ordering material
    • Exchanges and returns
    • Track down custom orders to make sure they arrive on time
    • Up-selling customers on special materials
    • Managed wide variety of customer services and administrative tasks to resolve customer issues quickly and efficiently
    Keyholder/Sales Associate/Copy Center Supervisor 03/2008 to 12/2013 Company Name City , State
    • Open/close the store in place of manager.
    • Handle customer ""issues"" in a professional manner.
    • Match customers with the absolute best solution to meet their needs.
    • Complete customer orders in a timely manner.
    • Manage & help all departments of the store reach an exceed sales budgets & goals.
    • Train all new associates in correct policy and procedure.
    • Prepare deposit for previous day of business.
    Cashier/ Customer Services 01/2006 to 03/2014 Company Name City , State
    • Responsibilities Customer service.
    • Meet & exceed sales goals.
    • Help customer find solutions for his/her business or home.
    • Re-stock and clean front end at the end of shift.
    Skills
    • Bi-lingual
    • Excellent communication skills
    • Outstanding people skills
    • Creative, insightful, innovative, assertive
    • Leadership- result oriented and goals achiever
    • Efficient under pressure
    • Proficient phone skills
    Education
    Business, Freshman Truckee Meadows Community College City , State Business, Freshman
    High School Diploma 2007 West High School City , State
    ",SALES 34544955," INTERNATIONAL CODE COUNCIL (ICC) SPECIAL INSPECTOR AND CONSTRUCTION MATERIALS TECHNICIAN (CMT) Objective My objective is to obtain and secure a meaningful position integrating my skills with the expertise of my co-workers, resulting in a successful service provided to the client. Additionally, I am eager to gain knowledge through my own hard work and the tutelage of my superiors to earn advancement within the organization. Skills Proficient in Microsoft Windows, Word, Excel. General knowledge of GAAP that continues to grow through hard work. 14 years progressively advancing experience in civil construction materials testing and inspection. Constant communication with contractors, craft, and co-workers in collaborative effort to complete task at hand. Natural leader who is team oriented with strong desire succeed in accounting field.  Able to communicate effectively both verbally and in writing to clients, co-workers, and superiors. Productive worker in fast-paced, time-sensitive environment, while remaining within budget. Courteous team member who works with high levels of integrity and professionalism. Experience International Code Council (ICC) Special Inspector and Construction Materials Technician (CMT) 03/2015 to Current Company Name City , State ICC Special Inspector Reinforced Concrete Rebar and concrete placement inspections, and epoxy anchor bolt inspections. Concrete, Soils, and Asphalt Field Testing Technician.  ICC Special Inspector and CMT Technician 11/2014 to 03/2015 Company Name City , State ICC Special Inspector Reinforced Concrete Rebar and concrete placement inspections. Concrete, and Soils Field Testing Technician.  Gradations, proctors, moisture content, -200 wash. Input data in computer programs and present final results to clients in timely, cost-effective professional manner. ICC Special Inspector and CMT Technician 05/2014 to 11/2014 Company Name City , State ICC Special Inspector Reinforced Concrete Rebar and concrete placement inspections, and epoxy anchor bolt inspections. Concrete, Soils, and Asphalt Field Testing Technician.  Construction Materials Testing Lab Manager/Lead Technician 06/2010 to 11/2013 Company Name City , State Rebar and concrete placement inspections, and epoxy anchor bolt inspections. Estimating potential job costs for proposals. Concrete, Soils, and Asphalt Field Testing Technician  Grout cubes and prisms, intermediate experience in Masonry. Lab Testing Technician-Gradations, proctors, moisture content, -200 wash, specific gravity/absorption, concrete/grout breaks, sand equivalent, percent fracture. Input data in computer programs and present final results to clients in timely, cost-effective professional manner. Quality Control Inspector Level II 10/2007 to 01/2009 Company Name City , State URS-Washington Division - Eunice, NM-National Enrichment Facility QCI qualified in civil soils II, civil concrete II, receipt inspection II and coatings II. Verify field operations to ensure compliance with specifications, plans, procedures, ASTMs, 10 CFR Part 50 Appendix B and ASME standard NQA-1. Perform QC inspections on the batch plant, concrete, grout, and backfill operations. Receipt inspection of concrete constituents as batch plant inspector. CMT Technician II 03/2007 to 10/2007 Company Name City , State Hanford Nuclear Reservation-Vitrification Plant RPP-WTP. Concrete, Soils, and Lab Materials Testing Technician Level II. Cross-reference job site specifications and plans, ASTMs, and other industry standards to ensure proper testing and inspection on a 10 CFR Part 50 and ASME NQA-1 job site. Sand-cones, Kelly ball drop, flow test, cast cylinders for CLSM. Grout flow, cast cubes and prisms. Non-Permanent Transportation Technician II 03/2006 to 12/2006 Company Name City , State WSDOT-SCR - Union Gap, WA -Various projects Transportation Technician II (non-permanent) Concrete, Soils, and Asphalt Field Testing Technician. Read and interpret plans while cross-referencing with state specifications and construction manual. Layout including staking/marking various offsets, signing, monuments, and planned work for contractor to complete. I have inspected the following operations: grinding, rumble strip, replace/install RPM's, mechanical and hand scaling, drilling and grouting of rock/anchor bolts, backfill, striping, guide posts, install/move jersey barrier, curbing, aggregate weigh station, rock crushing plant, ticket taking on paver for quantities and yield both short and long, and hydro-demolition. Concrete/Soils Lead Materials Testing Technician 04/2003 to 11/2005 Company Name City , State Hanford Nuclear Reservation-Vitrification Plant RPP-WTP. Cross-reference job site specifications and plans, ASTM's, and other industry standards to ensure proper testing and inspection on a 10 CFR Part 50 Appendix B and ASME NQA-1 job site. In charge of complying with testing frequencies to meet construction plans and specifications. Manage man power to cover the field and lab testing operations. Review all technicians' reports to ensure accuracy. Concrete, Soils, and Lab Materials Testing Technician Level II. Education High School Diploma : College Preparation 1999 Eisenhower High School City , State , USA National Honors Society- GPA:  3.6/4.0. Academic Athlete Award, and Captain of Football Team. Future Business Leaders of America. Industrial Technology 2002 Western Washington University City , State , USA 98 credits earned. Associate of Arts : Pre-Business 2015 Yakima Valley Community College City , State , USA GPA: 3.7/4.0, President's list, spring 2015. Bachelor of Science : Accounting 2017 Central Washington University City , State , USA CWU Junior status- GPA: 3.0/4.0, with 156 total credits earned. Accounting Major-Cyber Security Minor, Working toward CPA. Courses include:  Financial and Managerial Accounting, Intermediate Accounting I, Cost Accounting, Microsoft Excel I, Windows 10, Administrative Management, and Business Communications. Certifications ICC Special Inspector- Reinforced Concrete. American Concrete Institute (ACI) Field Testing Technician Level 1. Nuclear Densometer Safety Handler. ","
    INTERNATIONAL CODE COUNCIL (ICC) SPECIAL INSPECTOR AND CONSTRUCTION MATERIALS TECHNICIAN (CMT)
    Objective
    My objective is to obtain and secure a meaningful position integrating my skills with the expertise of my co-workers, resulting in a successful service provided to the client. Additionally, I am eager to gain knowledge through my own hard work and the tutelage of my superiors to earn advancement within the organization.
    Skills
    • Proficient in Microsoft Windows, Word, Excel.
    • General knowledge of GAAP that continues to grow through hard work.
    • 14 years progressively advancing experience in civil construction materials testing and inspection.
    • Constant communication with contractors, craft, and co-workers in collaborative effort to complete task at hand.
    • Natural leader who is team oriented with strong desire succeed in accounting field.
    •  Able to communicate effectively both verbally and in writing to clients, co-workers, and superiors.
    • Productive worker in fast-paced, time-sensitive environment, while remaining within budget.
    • Courteous team member who works with high levels of integrity and professionalism.
    Experience
    International Code Council (ICC) Special Inspector and Construction Materials Technician (CMT) 03/2015 to Current
    Company Name City , State
    • ICC Special Inspector Reinforced Concrete Rebar and concrete placement inspections, and epoxy anchor bolt inspections.
    • Concrete, Soils, and Asphalt Field Testing Technician. 
    ICC Special Inspector and CMT Technician 11/2014 to 03/2015
    Company Name City , State
    • ICC Special Inspector Reinforced Concrete Rebar and concrete placement inspections.
    • Concrete, and Soils Field Testing Technician. 
    • Gradations, proctors, moisture content, -200 wash.
    • Input data in computer programs and present final results to clients in timely, cost-effective professional manner.
    ICC Special Inspector and CMT Technician 05/2014 to 11/2014
    Company Name City , State
    • ICC Special Inspector Reinforced Concrete Rebar and concrete placement inspections, and epoxy anchor bolt inspections.
    • Concrete, Soils, and Asphalt Field Testing Technician. 
    Construction Materials Testing Lab Manager/Lead Technician 06/2010 to 11/2013
    Company Name City , State
    • Rebar and concrete placement inspections, and epoxy anchor bolt inspections.
    • Estimating potential job costs for proposals.
    • Concrete, Soils, and Asphalt Field Testing Technician 
    • Grout cubes and prisms, intermediate experience in Masonry.
    • Lab Testing Technician-Gradations, proctors, moisture content, -200 wash, specific gravity/absorption, concrete/grout breaks, sand equivalent, percent fracture.
    • Input data in computer programs and present final results to clients in timely, cost-effective professional manner.
    Quality Control Inspector Level II 10/2007 to 01/2009
    Company Name City , State
    • URS-Washington Division - Eunice, NM-National Enrichment Facility QCI qualified in civil soils II, civil concrete II, receipt inspection II and coatings II.
    • Verify field operations to ensure compliance with specifications, plans, procedures, ASTMs, 10 CFR Part 50 Appendix B and ASME standard NQA-1.
    • Perform QC inspections on the batch plant, concrete, grout, and backfill operations.
    • Receipt inspection of concrete constituents as batch plant inspector.
    CMT Technician II 03/2007 to 10/2007
    Company Name City , State
    • Hanford Nuclear Reservation-Vitrification Plant RPP-WTP.
    • Concrete, Soils, and Lab Materials Testing Technician Level II.
    • Cross-reference job site specifications and plans, ASTMs, and other industry standards to ensure proper testing and inspection on a 10 CFR Part 50 and ASME NQA-1 job site.
    • Sand-cones, Kelly ball drop, flow test, cast cylinders for CLSM.
    • Grout flow, cast cubes and prisms.
    Non-Permanent Transportation Technician II 03/2006 to 12/2006
    Company Name City , State
    • WSDOT-SCR - Union Gap, WA -Various projects Transportation Technician II (non-permanent) Concrete, Soils, and Asphalt Field Testing Technician.
    • Read and interpret plans while cross-referencing with state specifications and construction manual.
    • Layout including staking/marking various offsets, signing, monuments, and planned work for contractor to complete.
    • I have inspected the following operations: grinding, rumble strip, replace/install RPM's, mechanical and hand scaling, drilling and grouting of rock/anchor bolts, backfill, striping, guide posts, install/move jersey barrier, curbing, aggregate weigh station, rock crushing plant, ticket taking on paver for quantities and yield both short and long, and hydro-demolition.
    Concrete/Soils Lead Materials Testing Technician 04/2003 to 11/2005
    Company Name City , State
    • Hanford Nuclear Reservation-Vitrification Plant RPP-WTP.
    • Cross-reference job site specifications and plans, ASTM's, and other industry standards to ensure proper testing and inspection on a 10 CFR Part 50 Appendix B and ASME NQA-1 job site.
    • In charge of complying with testing frequencies to meet construction plans and specifications.
    • Manage man power to cover the field and lab testing operations.
    • Review all technicians' reports to ensure accuracy.
    • Concrete, Soils, and Lab Materials Testing Technician Level II.
    Education
    High School Diploma : College Preparation 1999 Eisenhower High School City , State , USA
    • National Honors Society- GPA:  3.6/4.0.
    • Academic Athlete Award, and Captain of Football Team.
    • Future Business Leaders of America.
    Industrial Technology 2002 Western Washington University City , State , USA
    • 98 credits earned.
    Associate of Arts : Pre-Business 2015 Yakima Valley Community College City , State , USA
    • GPA: 3.7/4.0, President's list, spring 2015.
    Bachelor of Science : Accounting 2017 Central Washington University City , State , USA
    • CWU Junior status- GPA: 3.0/4.0, with 156 total credits earned.
    • Accounting Major-Cyber Security Minor, Working toward CPA.
    • Courses include:  Financial and Managerial Accounting, Intermediate Accounting I, Cost Accounting, Microsoft Excel I, Windows 10, Administrative Management, and Business Communications.
    Certifications
    • ICC Special Inspector- Reinforced Concrete.
    • American Concrete Institute (ACI) Field Testing Technician Level 1.
    • Nuclear Densometer Safety Handler.
    ",CONSTRUCTION 25718772," TSO/FLOATER Career Overview To obtain a position to provide for my family after finishing my call of duty and term of service I indebted to my country with Honor and Pride… IT specialist versed in software administration and data communications. Highly skilled Personal Computer Support Technician offering vast knowledge of network security at desktop, server and internet levels. Efficient and organized surveillance professional with 7 years in security and safety compliance. Extensive security guard training. as well as MP training (Military Police) Quality-focused and efficient Cook adept at preparing and plating food in high energy, fast-paced kitchens.Line Cook with more then 10 years of experience in high-pressure culinary environments. Skilled in preparing large volumes of food quickly and efficiently. Seeking to use culinary skills and expertise to prepare a special variety of dishes in a professional, rewarding environment. Qualifications Sun Certified Java Developer (SCJD) Technical help desk experience CISCO Certified Network Associate (CCNA) Strong analytical skills GUI and tools UNIX/LINUX Strong collaborative skills Web content management Proficiency in TCP/IP protocols Document management Optimizing and performance tuning Testing Excellent problem solving skills Knowledge of streaming video platforms Technical Skills Skills Experience Total Years Last Used Proficient in Word, Excel, and powerpoint Personal Computer Support Technician 12 2008 Accomplishments Strategy and Planning   Developed and communicated Web site usage, security policies and standards to all users. Established policies and procedures for publishing Web pages and applications in conjunction with content creators and sales staff. IT Training   Successfully trained 25 employees to use new operating system. Network Security   Planned, installed, maintained and optimized documentation of all LAN/WAN/VPN network hardware and software, security systems and communication links. Managed all clients network LAN/WAN hardware including routers, switches, load balancers and wireless networking equipment. Work Experience 12/2009 to 05/2011 TSO/Floater Company Name － City , State G4S is a leading name in security solutions for the private sector. It employs those. seeking to protect others in the nation's most important buildings. Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.Reported all incidents, accidents and medical emergencies to law enforcement.Responded quickly to medical emergencies, bomb threats and fire alarms.Issued security badges and visitor passes to all guests.Checked passes and credentials of persons seeking to enter the property.Continuously monitored security cameras and fire, building and alarm systems. My duties included Observing & Reporting any movement between sectors, checking ID Badges. of Contractors coming and going, as well as securing everything within my post until I. was properly relieved by another Security Officer. 08/2008 to 03/2009 Customer Service Representative Company Name － City , State Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes.Formulated and enforced Service Center policies, procedures and quality assurance measures. 01/2009 to 01/2015 N/A Aviation Mechanic/Military Police Officer Company Name － City , State Trained and instructed subordinates and supported units on transitioning into the unit. Determined elevation and grid azimuths with maps and map overlays.Effective decision-maker in high-pressure environments.Managed receipt, storage and issue of ammunition processes.Patrolled areas and allowed restricted area access for authorized personnel.Led military police teams in support of battlefield operations.Maintained complete accountability during redeployment of all sensitive items and communication equipment.Maintained rifles, machine guns, mortars and hand grenades.Evaluated terrain and recorded topographical information. Education and Training 2004 Diploma : Personal Computer Support Technician Lincoln Technical Institute － City , State , united states 3.2 GPA Emphasis in Mous Training 2003 Certificate : Electronic Systems Technician Job Corps － City , State , United States Coursework in Industrial Manufacturing, Safety Engineering, Tooling Technology Manufacturing and Process TechnologyCoursework in Electrical and Industrial Engineering 1998 Diploma : General Education Fairmont Heights High School － City , State , United States Skills ","
    TSO/FLOATER
    Career Overview

    To obtain a position to provide for my family after finishing my call of duty and term of service I indebted to my country with Honor and Pride…


    IT specialist versed in software administration and data communications.

    Highly skilled Personal Computer Support Technician offering vast knowledge of network security at desktop, server and internet levels.


    Efficient and organized surveillance professional with 7 years in security and safety compliance. Extensive security guard training. as well as MP training (Military Police)


    Quality-focused and efficient Cook adept at preparing and plating food in high energy, fast-paced kitchens.Line Cook with more then 10 years of experience in high-pressure culinary environments. Skilled in preparing large volumes of food quickly and efficiently. Seeking to use culinary skills and expertise to prepare a special variety of dishes in a professional, rewarding environment.


    Qualifications
    • Sun Certified Java Developer (SCJD)
    • Technical help desk experience
    • CISCO Certified Network Associate (CCNA)
    • Strong analytical skills
    • GUI and tools
    • UNIX/LINUX
    • Strong collaborative skills
    • Web content management
    • Proficiency in TCP/IP protocols
    • Document management
    • Optimizing and performance tuning
    • Testing
    • Excellent problem solving skills
    • Knowledge of streaming video platforms
    Technical Skills
    Skills Experience Total Years Last Used
    Proficient in Word, Excel, and powerpoint Personal Computer Support Technician 12 2008
    Accomplishments

    Strategy and Planning  

    • Developed and communicated Web site usage, security policies and standards to all users.
    • Established policies and procedures for publishing Web pages and applications in conjunction with content creators and sales staff.

    IT Training  

    • Successfully trained 25 employees to use new operating system.

    Network Security  

    • Planned, installed, maintained and optimized documentation of all LAN/WAN/VPN network hardware and software, security systems and communication links.
    • Managed all clients network LAN/WAN hardware including routers, switches, load balancers and wireless networking equipment.

    Work Experience
    12/2009 to 05/2011
    TSO/Floater Company Name － City , State
    • G4S is a leading name in security solutions for the private sector.
    • It employs those.
    • seeking to protect others in the nation's most important buildings.
    • Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.Reported all incidents, accidents and medical emergencies to law enforcement.Responded quickly to medical emergencies, bomb threats and fire alarms.Issued security badges and visitor passes to all guests.Checked passes and credentials of persons seeking to enter the property.Continuously monitored security cameras and fire, building and alarm systems.
    • My duties included Observing & Reporting any movement between sectors, checking ID Badges.
    • of Contractors coming and going, as well as securing everything within my post until I.
    • was properly relieved by another Security Officer.
    08/2008 to 03/2009
    Customer Service Representative Company Name － City , State
    • Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes.Formulated and enforced Service Center policies, procedures and quality assurance measures.
    01/2009 to 01/2015
    N/A Aviation Mechanic/Military Police Officer Company Name － City , State

    Trained and instructed subordinates and supported units on transitioning into the unit.

    Determined elevation and grid azimuths with maps and map overlays.Effective decision-maker in high-pressure environments.Managed receipt, storage and issue of ammunition processes.Patrolled areas and allowed restricted area access for authorized personnel.Led military police teams in support of battlefield operations.Maintained complete accountability during redeployment of all sensitive items and communication equipment.Maintained rifles, machine guns, mortars and hand grenades.Evaluated terrain and recorded topographical information.
    Education and Training
    2004
    Diploma : Personal Computer Support Technician Lincoln Technical Institute － City , State , united states

    3.2 GPA

    Emphasis in Mous Training

    2003
    Certificate : Electronic Systems Technician Job Corps － City , State , United States

    Coursework in Industrial Manufacturing, Safety Engineering, Tooling Technology Manufacturing and Process TechnologyCoursework in Electrical and Industrial Engineering
    1998
    Diploma : General Education Fairmont Heights High School － City , State , United States
    Skills
    ",AVIATION 23085604," CHIEF SYSTEM ARCHITECT, SVP SYSTEM INTEGRATION Executive Profile Over 25 years technical experience with software, hardware , manufacturing, OEM, product development, project management integration, professional in many different industries: software, hardware, hybrid systems, storage and backup systems, media delivery systems, AV systems, semiconductor, advertising, IPTV/OTT, broadcast systems, commercial and industrial video systems, post production systems, security systems, contract manufacturing, OEM manufacturing, and TV design and manufacturing. My vast experience in different vertical markets, and different product types allows me to have the ability to work within any industry and be extremely effective for virtually any type of product, service, or system on a global scale. Executive, director and manger for many prominent technology companies has given me a unique and deeply diversified background. All of this culminates into one of the most extensive technical and business development related backgrounds for any marketplace, service or product type. Along with the experience, comes long-standing relationships with top executives and key decision makers within the Fortune 500 companies, enterprise companies, Telco/CSP/Mobile service providers/operators, cable and satellite operators, advertising agencies, International Governments, Government Ministries (communication, broadcast, and mobile), education, healthcare, research, entertainment , aerospace, and technology companies on a global scale. My work has resulted in the generation of billions in revenue across my career. Technical Experience:   I have been designing and deploying medium to large scale digital media delivery systems/networks for the past 20 years from private companies to countrywide Government driven deployments. I have held titles such as CDO (Chief Digital Officer), CSO (Chief Strategy Officer), and CTO. I have, 20+ years experience in designing, architecting, integrating, deploying and managing a wide variety of software, hardware, SaaS and Cloud systems as well as various hybrid solutions. I have extensive product manufacturing, SKD, contract manufacturing, product design and management, project management, as well as implementing developer programs on a global scale. Expert knowledge in both hardware and software based solutions, as well as end-to-end fully integrated solutions. Industry recognized expert in system architecture and design, including cloud based systems, as well as storage and backup systems. I have built technical teams on a global scale for system integration, field technical support, technical support, and professional services. All of my experience is very HANDS ON experience. I have a tremendous, unmatched passion for it, and I am always hands on in every system I design. I stay extremely current on all new technology, even new technology that has not been introduced into the market yet. An added benefit to living in Silicon Valley Skill Highlights Project timeline management Product development Video Integration expert Troubleshooting proficiency Patient and diligent Vast technical knowledge Network asset management Project management Strong collaborative skills Capacity and scalability planning Optimizing and performance tuning Testing Excellent problem solving skills Customer needs assessment Extensive knowledge of streaming video platforms Vast technical knowledge Patient and diligent Troubleshooting proficiency Encoding expert Digital content delivery system expert IPTV/OTT expert Broadcast Systems expert Storage systems expert Media Server expert DHCP/DNS Ethernet and Firewall proficient Accomplished with mobile devices 3 screen delivery expert Hardware and Software systems for content creation, contribution and distribution expert content management system Core Accomplishments Designed and deployed some of the largest IPTV and OTT systems worldwide personally designed and deployed many major countrywide broadcast system internationally Considered one of the foremost experts in video/digital media based delivery systems 7 Time Emmy Award winner 4 for technological achievement Professional Experience Chief System Architect, SVP System Integration June 2009 to Current Company Name － City , State SVP System Integration, and Chief System Architect,. Hardware systems for digital media delivery. Responsibilities included building of all international integration, and technical support organizations. I personally handled all significant RFP responses for all major projects. Helped the company transition from a box seller into a solution selling organization, adding a full global system integration team. As Chief System Architect, I design all IPTV, Cable, OTT, DVB-T/T2, DVB-S/S2/DTH, MPLS, Mobile TV, Cloud Video and associated backup system on a global basis. My technical expertise creates an environment of confidence with my clients as they know I truly understand their needs and requirements. I oversee the design, deployment, and cut-over/handover of these systems to the clients worldwide. Many of these systems are nationwide deployments. I opened 17 offices globally for system integration and support. Further responsibilities, milestones and accomplishments upon request, as I am still an employee of Telairity. Chief System Architect, Digital Media and Entertainment Group March 2009 to June 2011 Company Name － City , State Responsible to chart the course and drive the company's global DME (Digital Media and Entertainment) practice to enterprise clients (Fortune 100-500), CSP (Telcos), and other related vertical markets specific to digital media strategies and solutions. Responsible for all system designs, product designs, system architecture, and the ultimate deployment of large scale IPTV/, OTT, and other related digital media based system with such clients as Alcatel, Cisco, Scientific Atlanta, Yahoo, QUALCOMM, NTT and many others. CTO January 2007 to September 2009 Company Name － City , State One of the original 4 founders who started ZillionTV. As acting CTO, designed the entire IPTV/VOD/MobileTV delivery architecture, interactivity, motion based UI, advertising system, plus innovative customer features such as getting paid to watch TV, with industry unique and patented advertising program, system functionality and services. Awarded 5 patents and 7 pending on all of the above technology. Executed global developer program, and evangelization strategy for mobile TV (IOS, Android, etc). Additionally, directly under me were sales, strategic partnerships, business development, ad sales, Telco/CSP network operator contracting, and content acquisition and ingest. Company was sold. EVP Operations, and EVP/GM of Engineering, Television Design Center. January 2004 to January 2007 Company Name － City , State EVP Operations, and EVP/GM of Engineering, Television Design Center. As EVP, Established China engineering, manufacturing, operations, of the world's largest TV design and integration engineering center in ShenZhen China. I established from scratch an entire operation in China for the design, engineering and manufacturing of LCD Televisions and other related business and consumer display and playback devices. Additionally, I was responsible for all manufacturing, project and product management, design, design engineering, new technology development, operations, technical support and integration/engineering technical services for Japan and Korea consumer electronics companies. Representing and managing global CE brands for the design and manufacturing and sale of LCD TVs, HDTVs, CE devices, and various vertical multimedia markets. Managed a global team over 500 people including sales, engineers, project and program managers, QA, manufacturing, manufacturing support, and technical support services. CE brands/enterprise clients represented included: Samsung , LG, Sony, Matsushita, Mitsubishi, Sharp, Sanyo, Panasonic, Posdata, Rifatron, Hitachi, Hyundai and many others for TV, Monitors, digital displays, IFE, Security, DVRs and HD large format, LED display technology. Established and built both manufacturing management, and engineering teams for the leading CE manufacturers, OEM manufacturers and contract manufacturers in China. Customers included TCL/TTE, Konka, HiSense, Jizhou, Skyworth, Lenovo, UT Starcom, Haier, Great Wall, Innolux, TPV, YDF, Xoceco, SVA, Founder, and many other Tier 1, 2 , and 3 manufacturers. Won significant engineering contracts with companies such as: Thales In-Flight entertainment systems, Samsung, Celestica, Alphameric, Vestel, Beko, and Grundig, Hyundai, Sony, Samsung, LG, Matsushita, Sharp, Sanyo, and Hitachi for TV, specialized monitor, and many other consumer and industrial electronic products. EVP Worldwide System Integration and Professional Services. January 2003 to January 2004 Company Name － City , State EVP Worldwide System Integration and Professional Services. MPEG4-H.264 End-to-Platform. Created global integration, deployment and field support operations for large enterprise clients, CSPs, digital media companies, and the Chinese Government. Primary engineering efforts for DG2L encoders, Set Top Boxes and content creation tools and solutions for IPTV, education, healthcare online and Digital Cinema. Responsible for a new revenue base of $75M in both product and managed services. Managed a global team of sales engineers, and project managers. Established MPEG4 developer operations with global staff to evangelize MPEG across all delivery methods (Cable, Terrestrial, Satelitte and Mobile), and technical support offices in China, Japan and India. Closed the Largest IPTV contract in China with SARFT, China Telecom, and China Netcom. VP Global Professional Services, Integration and Technical Services January 2000 to January 2003 Company Name － City , State IVAST specializes in end-to-end, interactive content delivery systems utilizing MPEG-4 and H.264 solutions, for content creation, delivery and playback over IP, QAM, DVB, Wireless, Mobile, and Satellite to multiple playback devices. Responsibility included product development, field engineering, system engineering, and managed services. Managed a global team of sales engineers, program and project managers, and global developer network including worldwide evangalists and developers. Built the entire global extended sales support department including: field engineering operations, technical support, and professional services engineering departments. Established the system integration department for large scale enterprise SIs such as EDS, IBM Global and Accenture. Closed revenue generating professional services contracts with such strategic clients as: Philips, Sony, Samsung, Yahoo, Pioneer, Panasonic, Intel, NIST, Matsushita, Fuji/Xerox, Cisco, @Home Japan, NTT Comm., NTT East, China Telecom, China Unicom, NHK, Teleman, Daikin, Hunan Government, Charter Communications, Kao Cosmetics, Dai Nippon Printing (DNP), Dentsu International, Shobi University, B & H, Dazzle, Broadfield, China Education TV, Sony, Beijing Dawning Computer, NASA, Belo, PAX, and Turner Broadcasting, to name a few. Created technology integration teams responsible for integration of core IP technology, SDK's and development platform for Mobile Phones, Set Top Boxes, Content Creation Tools, and Encoding devices. Clients include: Philips, Sharp, Toshiba, Sony, Daikin, Savaje, Nokia, and CTC. Negotiated and closed revenue generating integration contracts which enabled DSP and CE hardware manufacturer to embed iVAST MPEG-4 technology into devices/chipsets. Customers included: Texas Instruments, Philips, Tut Systems, I-Basic, Advanced Communications, Roxus Technology, DG2L, Samsung, Sony, Fuji/Xerox, VideoTele, Savaje Technology, Equator, LSI Logic, Sharp, Toshiba, SeaChange, and Onewave. Responsible for professional services and integration with such clients as Turner Broadcasting, Fox, MTV, Discovery Channel, Cox, Disney, HBO, Warner Brothers, and Sony Entertainment. In 2 years, opened 4 offices in China, and 1 in Japan. Built the most comprehensive System Integrator channel with the 36 top SI's, in Asia Pacific, South America, India, Australia, and Europe for content creation, VOD, live broadcasting, IPTV, Cable, distance and e-Learning, Core IP integration and wireless delivery of rich media content, resulting in over 60% of iVAST revenue annually. Closed professional services and integration contracts with the largest SI's in Asia Pacific including: Itochu/CTC, Hwacom, ID technology, Comtech, Sobey, Dayang, Double Advanced, Bluewave, Daikin,ShenZhen Ricom, Lian Dian Digital, Truetech, MinYoung Media, Hunan Enjoy, Onewave Technology, Ouija Technology, Telelynx, Oriental Telemedia, Instec and Cisco to name a few. Vice President System integration and Professional Services January 1998 to January 2000 Company Name － City , State Hired to establish Streaming21 as the world leader in streaming media delivery systems. Specializing in media delivery systems for both Live and on demand content using MPEG-1, 2. 4, H.264, MP3, WMT and VCD, and associated back up and storage systems. Chartered with establishing and growing a solid professional services revenue foundation, and strong strategic technology partners for Streaming21's carrier class, streaming media architecture. Closed strategic partner contracts and agreements with the following companies: Avid Technology, HP, Compaq, Dell, EDS, IBM Global, Ciprico, EMC, EDS, ADC, Kabira, Digital Fairway, Inktomi, Virage, Arista, Upperstream, Optibase, Viewcast, Futuretel, GDC, Todd VNM, ISTS, Accucom, Ariscom, Data Direct, Fantastic, Network Engines, Stellar One, Motorola, Proton, Philips, Sony, Neon Technology, Elastic Networks, ST3, and Acer. Closed integration and professional services agreement with close friend James Cameron for his return to the Titanic project for $18M. Established a rapid response engineering team for sales, addressing immediate client needs outside the scope of existing core technology. As a direct result, we were able to close an additional 25% of pipeline projects by implementing features and integration on a far shorter timeline. Formed and managed the Solutions Group. The sole responsibility of the solutions group was to interface directly with our strategic partners to provide collaborative integration, design and implementation of complex, end-to-end, customer required solutions. This became a sizable profit center within S21. Director of Digital Media Technology January 1997 to January 1999 Company Name － City , State Hardware and software storage solutions. Hired to develop new vertical market storage solutions with Hammer's technology, and establish Hammer as a dominant, defacto force in the entertainment industry marketplace. Through the use of personal entertainment industry contacts and associates, secured and personally acquired and maintained the following new client base for Hammer: Disney Television Animation Worldwide, Disney Feature Animation, Disney On-line, Walt Disney Imagineering, Disney Ideas, Lightpoint Entertainment, FullSail, Dreamquest Images, Lucas Film, Lucas Digital, Lucas Arts, Skywalker Sound, JAK Films, DreamWorks, Industrial Light and Magic, Pixar, Digital Domain, CNN, PDI, Sony, HBO, Universal, Nickelodeon, MTV, Toon City, Metropolis Digital, Square USA, MCI, NBC, WB, Fox Animation Studios, Martha Stewart Living Studios, Buena Vista Home Entertainment, MCA Home Entertainment, Lockheed Martin, Manex Group, Associated Press, A.G. Edwards, NYU Tisch School for Film and Video, Bloomberg, USC, Lawrence Livermore Labs, and Toyota, to name a few. Given on screen film credit by George Lucas for Star Wars, Episode I. As a net result of my professional services group we obtained a global Disney standardization deployment, making it the largest individual sales in Hammer's history $45M. Started theFibre Channel SAN division which became the most profitable and highest revenue generating Division of Hammer Storage Solutions. Instrumental in the acquisition of Hammer by Bell Micro. Director of Technology, Creative Media Arts Division January 1996 to January 1997 Company Name － City , State Hired to implement and design a new storage and backup division for Andataco targeted at the entertainment industry as a new vertical marketplace. Successfully designed and established Andataco as a solid storage solution provider in the motion picture, video, animation, non-linear editing, graphics and audio industries. Responsible for designing a training and education program for an elite group of sales people, in order to gain immediate market penetration and high visibility in the Motion picture, Special effects, Animation, and Post Production industries. Utilizing extensive experience and knowledge of the Motion Picture, Post Production, and Video industries, successfully trained and maintained a highly skilled engineering staff that developed high speed, high availability RAID subsystems solutions into the entertainment vertical target market. Responsible for the re-design of Andataco's ESP storage product to ensure its success within the Motion picture/Entertainment Industry. Handled all) MRD's and all other associated tasks necessary for the successful penetration within the entertainment vertical marketplace. CEO Creative Director January 1994 to January 1996 Company Name － City , State Directed and managed entire crew and staff for Post Production of low-medium budget motion pictures, high end animated commercials and music videos. As VP of Post Production my responsibilities included: Full creative responsibilities from start to finish of all client, ad agency and motion picture related projects. Designed and maintained state of the art, all digital post production facility. Grew the company from $19 million annual revenue to $98 million a year in revenue in just 2.5 years. Received 1 Emmy award and 2 Clio awards for documentary and commercial spots. Vice President January 1991 to January 1994 Company Name － City , State Lambert specialized in producing independent films, distributing niche market documentaries, and hard to find topic related short form Feature Films. We established worldwide distribution of both Lambert produced films and major motion picture company libraries to niche markets. Established, maintained and managed the business relationship between Lambert Industries, Universal Studios, Warner Brothers, and 20th Century Fox. As a direct result of my efforts, Lambert Industries went from a $12.5 Million in revenue per year to $46 Million. Lambert's success ultimately resulted in Lambert being acquired at a substantial profit. Personally responsible for all project development, budgeting, and contracts, domestic distribution, foreign distribution, broadcast rights and sales, foreign distribution, cable rights and sales. Ancillary rights and contracts. Packaging of new project development, script approval, agency contracting, completion bonds and project funding. Designed, implemented, hired, equipped, and maintained, broadcast edit facility. Built a pure digital, multimedia and pre-press in-house graphics department. Duties included creating 60 plus pages full color catalogs four times a year. President/CEO January 1987 to January 1991 Company Name － City , State Created a marketplace within the travel industry by producing national commercials, marketing tapes, and finally end user videos of tourist on tour, cruise ships, and exotic specialized vacations. The response and explosive growth of Travel Video Media led to the development of the worlds first all digital post product facility and the 2rd largest post production facility worldwide. Additionally, TVM Creating over 100,000 unique video productions per week, making it the largest content creation facility in the world. Took the company from start up with 3 people to 250 employees and $175M in revenue per year in 3 years. Responsible for the studio engineering architecture, design and system integration including the first Sony D-1 Digital technology along with Abekas, Quantel, and Ultimatte Technology. Created the first all digital post production environment that ultimately resulted in 3 Emmy Awards for technological achievement. As a direct result of the national exposure, we procured and maintained many high profile accounts for post production including but not limited to: MTV, HBO, Disney, Universal, Paramount and Twentieth Century Fox. Additionally Produced, provided and contracted cable and broadcast rights to travel related programming. Negotiated and sold the company to Disney Studios, Orlando Florida. I retired, or so I thought. Producer/Director January 1985 to January 1987 Company Name － City , State In house producer and director for regional, national, and international broadcast ad campaigns. Produced and directed over 25 commercials in two years winning 3 Clio awards for national spots. Worked directly with the clients and commercial production companies to produce cohesive and creative national broadcast ad campaigns. Executive Associate Producer Producer January 1982 to January 1985 Company Name － City , State Worked directly with and for Bob Evans on several major motion pictures in a business development capacity. Duties included:. Feature film packaging. Cast and crew development. Negotiated major studio distribution agreements foreign and domestic. Negotiated all contracts for ancillary rights, and financing, budgeting, new project development, talent agency and union negotiations. First AD, Director January 1980 to January 1982 Company Name － City , State Started out as a first assistant director for Greenbriar Productions the non-union production arm of N. Lee Lacy Associates commercial production company. At the time N. Lee Lacy Associates was the largest commercial production in the world, with offices globally. After 7 months acquired union status, and within 14 months became a staff director. Won a Clio award for United Airlines national spot while directing for N. Lee Lacy Associates. As a director my responsibilities included creative interaction between clients, largest national ad agencies, cast, crews, and post production facilities. Education BA : Communication Boston University － City , State Communication Skills advertising, animation, Arts, ad agency, audio, Avid, backup, broadcast, Broadcasting, broadcast systems, budgeting, business development, Cable TV, catalogs, China, Hardware, consumer electronics, content, Content Creation, content delivery, contracts, Clients, delivery, encoders, decoders, transmitters, Multiplexers, gateways, modulators, satellites, LCD TV, LED TV, OLED TV, system design, product development, DSP, directing, edit, editing, 3D animation, features, Film, feature films, graphics, Intel, IPTV, director, managing, marketing, MPEG2, MPEG4, MP3, H.264, HEVC, 2K, 4K, Monitors, Motorola, MP3, multimedia, negotiations, enterprise, Networks, non-linear editing, developer, Packaging, pre-press, Press, product management, project management, producing, producer, programming, project development, QA, RAID, RFP, sales support, technical support, system integration, SAN, script, Sound, strategy, strategic, streaming media, system architecture, System Architect, system engineering, system integration, Telecom, Phones, TV, Mobile, mobile TV, Television, 3 screen delivery, OTT, Video, Video systems, video system design, video system management, broadcast systems, broadcast system management, NMS, EMS, CSP Additional Information 7 Time Emmy Award winner, 7 Time Clio Award Winner and Active Father of 5 ...need I say more? ","
    CHIEF SYSTEM ARCHITECT, SVP SYSTEM INTEGRATION
    Executive Profile

    Over 25 years technical experience with software, hardware , manufacturing, OEM, product development, project management integration, professional in many different industries: software, hardware, hybrid systems, storage and backup systems, media delivery systems, AV systems, semiconductor, advertising, IPTV/OTT, broadcast systems, commercial and industrial video systems, post production systems, security systems, contract manufacturing, OEM manufacturing, and TV design and manufacturing.


    My vast experience in different vertical markets, and different product types allows me to have the ability to work within any industry and be extremely effective for virtually any type of product, service, or system on a global scale. Executive, director and manger for many prominent technology companies has given me a unique and deeply diversified background. All of this culminates into one of the most extensive technical and business development related backgrounds for any marketplace, service or product type.


    Along with the experience, comes long-standing relationships with top executives and key decision makers within the Fortune 500 companies, enterprise companies, Telco/CSP/Mobile service providers/operators, cable and satellite operators, advertising agencies, International Governments, Government Ministries (communication, broadcast, and mobile), education, healthcare, research, entertainment , aerospace, and technology companies on a global scale. My work has resulted in the generation of billions in revenue across my career.


    Technical Experience:  


    I have been designing and deploying medium to large scale digital media delivery systems/networks for the past 20 years from private companies to countrywide Government driven deployments. I have held titles such as CDO (Chief Digital Officer), CSO (Chief Strategy Officer), and CTO. I have, 20+ years experience in designing, architecting, integrating, deploying and managing a wide variety of software, hardware, SaaS and Cloud systems as well as various hybrid solutions. I have extensive product manufacturing, SKD, contract manufacturing, product design and management, project management, as well as implementing developer programs on a global scale. Expert knowledge in both hardware and software based solutions, as well as end-to-end fully integrated solutions. Industry recognized expert in system architecture and design, including cloud based systems, as well as storage and backup systems. I have built technical teams on a global scale for system integration, field technical support, technical support, and professional services. All of my experience is very HANDS ON experience. I have a tremendous, unmatched passion for it, and I am always hands on in every system I design. I stay extremely current on all new technology, even new technology that has not been introduced into the market yet. An added benefit to living in Silicon Valley

    Skill Highlights
    • Project timeline management
    • Product development
    • Video Integration expert
    • Troubleshooting proficiency
    • Patient and diligent
    • Vast technical knowledge
    • Network asset management
    • Project management
    • Strong collaborative skills
    • Capacity and scalability planning
    • Optimizing and performance tuning
    • Testing
    • Excellent problem solving skills
    • Customer needs assessment
    • Extensive knowledge of streaming video platforms
    • Vast technical knowledge
    • Patient and diligent
    • Troubleshooting proficiency
    • Encoding expert
    • Digital content delivery system expert
    • IPTV/OTT expert
    • Broadcast Systems expert
    • Storage systems expert
    • Media Server expert
    • DHCP/DNS Ethernet and Firewall proficient
    • Accomplished with mobile devices
    • 3 screen delivery expert
    • Hardware and Software systems for content creation, contribution and distribution expert
    • content management system
    Core Accomplishments
    • Designed and deployed some of the largest IPTV and OTT systems worldwide
    • personally designed and deployed many major countrywide broadcast system internationally
    • Considered one of the foremost experts in video/digital media based delivery systems
    • 7 Time Emmy Award winner 4 for technological achievement
    Professional Experience
    Chief System Architect, SVP System Integration
    June 2009 to Current     Company Name － City , State
    • SVP System Integration, and Chief System Architect,.
    • Hardware systems for digital media delivery.
    • Responsibilities included building of all international integration, and technical support organizations.
    • I personally handled all significant RFP responses for all major projects.
    • Helped the company transition from a box seller into a solution selling organization, adding a full global system integration team.
    • As Chief System Architect, I design all IPTV, Cable, OTT, DVB-T/T2, DVB-S/S2/DTH, MPLS, Mobile TV, Cloud Video and associated backup system on a global basis.
    • My technical expertise creates an environment of confidence with my clients as they know I truly understand their needs and requirements.
    • I oversee the design, deployment, and cut-over/handover of these systems to the clients worldwide.
    • Many of these systems are nationwide deployments.
    • I opened 17 offices globally for system integration and support.
    • Further responsibilities, milestones and accomplishments upon request, as I am still an employee of Telairity.
    Chief System Architect, Digital Media and Entertainment Group
    March 2009 to June 2011     Company Name － City , State
    • Responsible to chart the course and drive the company's global DME (Digital Media and Entertainment) practice to enterprise clients (Fortune 100-500), CSP (Telcos), and other related vertical markets specific to digital media strategies and solutions.
    • Responsible for all system designs, product designs, system architecture, and the ultimate deployment of large scale IPTV/, OTT, and other related digital media based system with such clients as Alcatel, Cisco, Scientific Atlanta, Yahoo, QUALCOMM, NTT and many others.
    CTO
    January 2007 to September 2009     Company Name － City , State
    • One of the original 4 founders who started ZillionTV.
    • As acting CTO, designed the entire IPTV/VOD/MobileTV delivery architecture, interactivity, motion based UI, advertising system, plus innovative customer features such as getting paid to watch TV, with industry unique and patented advertising program, system functionality and services.
    • Awarded 5 patents and 7 pending on all of the above technology.
    • Executed global developer program, and evangelization strategy for mobile TV (IOS, Android, etc).
    • Additionally, directly under me were sales, strategic partnerships, business development, ad sales, Telco/CSP network operator contracting, and content acquisition and ingest.
    • Company was sold.
    EVP Operations, and EVP/GM of Engineering, Television Design Center.
    January 2004 to January 2007     Company Name － City , State
    • EVP Operations, and EVP/GM of Engineering, Television Design Center.
    • As EVP, Established China engineering, manufacturing, operations, of the world's largest TV design and integration engineering center in ShenZhen China.
    • I established from scratch an entire operation in China for the design, engineering and manufacturing of LCD Televisions and other related business and consumer display and playback devices.
    • Additionally, I was responsible for all manufacturing, project and product management, design, design engineering, new technology development, operations, technical support and integration/engineering technical services for Japan and Korea consumer electronics companies.
    • Representing and managing global CE brands for the design and manufacturing and sale of LCD TVs, HDTVs, CE devices, and various vertical multimedia markets.
    • Managed a global team over 500 people including sales, engineers, project and program managers, QA, manufacturing, manufacturing support, and technical support services.
    • CE brands/enterprise clients represented included: Samsung , LG, Sony, Matsushita, Mitsubishi, Sharp, Sanyo, Panasonic, Posdata, Rifatron, Hitachi, Hyundai and many others for TV, Monitors, digital displays, IFE, Security, DVRs and HD large format, LED display technology.
    • Established and built both manufacturing management, and engineering teams for the leading CE manufacturers, OEM manufacturers and contract manufacturers in China.
    • Customers included TCL/TTE, Konka, HiSense, Jizhou, Skyworth, Lenovo, UT Starcom, Haier, Great Wall, Innolux, TPV, YDF, Xoceco, SVA, Founder, and many other Tier 1, 2 , and 3 manufacturers.
    • Won significant engineering contracts with companies such as: Thales In-Flight entertainment systems, Samsung, Celestica, Alphameric, Vestel, Beko, and Grundig, Hyundai, Sony, Samsung, LG, Matsushita, Sharp, Sanyo, and Hitachi for TV, specialized monitor, and many other consumer and industrial electronic products.
    EVP Worldwide System Integration and Professional Services.
    January 2003 to January 2004     Company Name － City , State
    • EVP Worldwide System Integration and Professional Services.
    • MPEG4-H.264 End-to-Platform.
    • Created global integration, deployment and field support operations for large enterprise clients, CSPs, digital media companies, and the Chinese Government.
    • Primary engineering efforts for DG2L encoders, Set Top Boxes and content creation tools and solutions for IPTV, education, healthcare online and Digital Cinema.
    • Responsible for a new revenue base of $75M in both product and managed services.
    • Managed a global team of sales engineers, and project managers.
    • Established MPEG4 developer operations with global staff to evangelize MPEG across all delivery methods (Cable, Terrestrial, Satelitte and Mobile), and technical support offices in China, Japan and India.
    • Closed the Largest IPTV contract in China with SARFT, China Telecom, and China Netcom.
    VP Global Professional Services, Integration and Technical Services
    January 2000 to January 2003     Company Name － City , State
    • IVAST specializes in end-to-end, interactive content delivery systems utilizing MPEG-4 and H.264 solutions, for content creation, delivery and playback over IP, QAM, DVB, Wireless, Mobile, and Satellite to multiple playback devices.
    • Responsibility included product development, field engineering, system engineering, and managed services.
    • Managed a global team of sales engineers, program and project managers, and global developer network including worldwide evangalists and developers.
    • Built the entire global extended sales support department including: field engineering operations, technical support, and professional services engineering departments.
    • Established the system integration department for large scale enterprise SIs such as EDS, IBM Global and Accenture.
    • Closed revenue generating professional services contracts with such strategic clients as: Philips, Sony, Samsung, Yahoo, Pioneer, Panasonic, Intel, NIST, Matsushita, Fuji/Xerox, Cisco, @Home Japan, NTT Comm., NTT East, China Telecom, China Unicom, NHK, Teleman, Daikin, Hunan Government, Charter Communications, Kao Cosmetics, Dai Nippon Printing (DNP), Dentsu International, Shobi University, B & H, Dazzle, Broadfield, China Education TV, Sony, Beijing Dawning Computer, NASA, Belo, PAX, and Turner Broadcasting, to name a few.
    • Created technology integration teams responsible for integration of core IP technology, SDK's and development platform for Mobile Phones, Set Top Boxes, Content Creation Tools, and Encoding devices.
    • Clients include: Philips, Sharp, Toshiba, Sony, Daikin, Savaje, Nokia, and CTC.
    • Negotiated and closed revenue generating integration contracts which enabled DSP and CE hardware manufacturer to embed iVAST MPEG-4 technology into devices/chipsets.
    • Customers included: Texas Instruments, Philips, Tut Systems, I-Basic, Advanced Communications, Roxus Technology, DG2L, Samsung, Sony, Fuji/Xerox, VideoTele, Savaje Technology, Equator, LSI Logic, Sharp, Toshiba, SeaChange, and Onewave.
    • Responsible for professional services and integration with such clients as Turner Broadcasting, Fox, MTV, Discovery Channel, Cox, Disney, HBO, Warner Brothers, and Sony Entertainment.
    • In 2 years, opened 4 offices in China, and 1 in Japan.
    • Built the most comprehensive System Integrator channel with the 36 top SI's, in Asia Pacific, South America, India, Australia, and Europe for content creation, VOD, live broadcasting, IPTV, Cable, distance and e-Learning, Core IP integration and wireless delivery of rich media content, resulting in over 60% of iVAST revenue annually.
    • Closed professional services and integration contracts with the largest SI's in Asia Pacific including: Itochu/CTC, Hwacom, ID technology, Comtech, Sobey, Dayang, Double Advanced, Bluewave, Daikin,ShenZhen Ricom, Lian Dian Digital, Truetech, MinYoung Media, Hunan Enjoy, Onewave Technology, Ouija Technology, Telelynx, Oriental Telemedia, Instec and Cisco to name a few.
    Vice President System integration and Professional Services
    January 1998 to January 2000     Company Name － City , State
    • Hired to establish Streaming21 as the world leader in streaming media delivery systems.
    • Specializing in media delivery systems for both Live and on demand content using MPEG-1, 2.
    • 4, H.264, MP3, WMT and VCD, and associated back up and storage systems.
    • Chartered with establishing and growing a solid professional services revenue foundation, and strong strategic technology partners for Streaming21's carrier class, streaming media architecture.
    • Closed strategic partner contracts and agreements with the following companies: Avid Technology, HP, Compaq, Dell, EDS, IBM Global, Ciprico, EMC, EDS, ADC, Kabira, Digital Fairway, Inktomi, Virage, Arista, Upperstream, Optibase, Viewcast, Futuretel, GDC, Todd VNM, ISTS, Accucom, Ariscom, Data Direct, Fantastic, Network Engines, Stellar One, Motorola, Proton, Philips, Sony, Neon Technology, Elastic Networks, ST3, and Acer.
    • Closed integration and professional services agreement with close friend James Cameron for his return to the Titanic project for $18M.
    • Established a rapid response engineering team for sales, addressing immediate client needs outside the scope of existing core technology.
    • As a direct result, we were able to close an additional 25% of pipeline projects by implementing features and integration on a far shorter timeline.
    • Formed and managed the Solutions Group.
    • The sole responsibility of the solutions group was to interface directly with our strategic partners to provide collaborative integration, design and implementation of complex, end-to-end, customer required solutions.
    • This became a sizable profit center within S21.
    Director of Digital Media Technology
    January 1997 to January 1999     Company Name － City , State
    • Hardware and software storage solutions.
    • Hired to develop new vertical market storage solutions with Hammer's technology, and establish Hammer as a dominant, defacto force in the entertainment industry marketplace.
    • Through the use of personal entertainment industry contacts and associates, secured and personally acquired and maintained the following new client base for Hammer: Disney Television Animation Worldwide, Disney Feature Animation, Disney On-line, Walt Disney Imagineering, Disney Ideas, Lightpoint Entertainment, FullSail, Dreamquest Images, Lucas Film, Lucas Digital, Lucas Arts, Skywalker Sound, JAK Films, DreamWorks, Industrial Light and Magic, Pixar, Digital Domain, CNN, PDI, Sony, HBO, Universal, Nickelodeon, MTV, Toon City, Metropolis Digital, Square USA, MCI, NBC, WB, Fox Animation Studios, Martha Stewart Living Studios, Buena Vista Home Entertainment, MCA Home Entertainment, Lockheed Martin, Manex Group, Associated Press, A.G.
    • Edwards, NYU Tisch School for Film and Video, Bloomberg, USC, Lawrence Livermore Labs, and Toyota, to name a few.
    • Given on screen film credit by George Lucas for Star Wars, Episode I.
    • As a net result of my professional services group we obtained a global Disney standardization deployment, making it the largest individual sales in Hammer's history $45M.
    • Started theFibre Channel SAN division which became the most profitable and highest revenue generating Division of Hammer Storage Solutions.
    • Instrumental in the acquisition of Hammer by Bell Micro.
    Director of Technology, Creative Media Arts Division
    January 1996 to January 1997     Company Name － City , State
    • Hired to implement and design a new storage and backup division for Andataco targeted at the entertainment industry as a new vertical marketplace.
    • Successfully designed and established Andataco as a solid storage solution provider in the motion picture, video, animation, non-linear editing, graphics and audio industries.
    • Responsible for designing a training and education program for an elite group of sales people, in order to gain immediate market penetration and high visibility in the Motion picture, Special effects, Animation, and Post Production industries.
    • Utilizing extensive experience and knowledge of the Motion Picture, Post Production, and Video industries, successfully trained and maintained a highly skilled engineering staff that developed high speed, high availability RAID subsystems solutions into the entertainment vertical target market.
    • Responsible for the re-design of Andataco's ESP storage product to ensure its success within the Motion picture/Entertainment Industry.
    • Handled all) MRD's and all other associated tasks necessary for the successful penetration within the entertainment vertical marketplace.
    CEO Creative Director
    January 1994 to January 1996     Company Name － City , State
    • Directed and managed entire crew and staff for Post Production of low-medium budget motion pictures, high end animated commercials and music videos.
    • As VP of Post Production my responsibilities included: Full creative responsibilities from start to finish of all client, ad agency and motion picture related projects.
    • Designed and maintained state of the art, all digital post production facility.
    • Grew the company from $19 million annual revenue to $98 million a year in revenue in just 2.5 years.
    • Received 1 Emmy award and 2 Clio awards for documentary and commercial spots.
    Vice President
    January 1991 to January 1994     Company Name － City , State
    • Lambert specialized in producing independent films, distributing niche market documentaries, and hard to find topic related short form Feature Films.
    • We established worldwide distribution of both Lambert produced films and major motion picture company libraries to niche markets.
    • Established, maintained and managed the business relationship between Lambert Industries, Universal Studios, Warner Brothers, and 20th Century Fox.
    • As a direct result of my efforts, Lambert Industries went from a $12.5 Million in revenue per year to $46 Million.
    • Lambert's success ultimately resulted in Lambert being acquired at a substantial profit.
    • Personally responsible for all project development, budgeting, and contracts, domestic distribution, foreign distribution, broadcast rights and sales, foreign distribution, cable rights and sales.
    • Ancillary rights and contracts.
    • Packaging of new project development, script approval, agency contracting, completion bonds and project funding.
    • Designed, implemented, hired, equipped, and maintained, broadcast edit facility.
    • Built a pure digital, multimedia and pre-press in-house graphics department.
    • Duties included creating 60 plus pages full color catalogs four times a year.
    President/CEO
    January 1987 to January 1991     Company Name － City , State
    • Created a marketplace within the travel industry by producing national commercials, marketing tapes, and finally end user videos of tourist on tour, cruise ships, and exotic specialized vacations.
    • The response and explosive growth of Travel Video Media led to the development of the worlds first all digital post product facility and the 2rd largest post production facility worldwide.
    • Additionally, TVM Creating over 100,000 unique video productions per week, making it the largest content creation facility in the world.
    • Took the company from start up with 3 people to 250 employees and $175M in revenue per year in 3 years.
    • Responsible for the studio engineering architecture, design and system integration including the first Sony D-1 Digital technology along with Abekas, Quantel, and Ultimatte Technology.
    • Created the first all digital post production environment that ultimately resulted in 3 Emmy Awards for technological achievement.
    • As a direct result of the national exposure, we procured and maintained many high profile accounts for post production including but not limited to: MTV, HBO, Disney, Universal, Paramount and Twentieth Century Fox.
    • Additionally Produced, provided and contracted cable and broadcast rights to travel related programming.
    • Negotiated and sold the company to Disney Studios, Orlando Florida.
    • I retired, or so I thought.
    Producer/Director
    January 1985 to January 1987     Company Name － City , State
    • In house producer and director for regional, national, and international broadcast ad campaigns.
    • Produced and directed over 25 commercials in two years winning 3 Clio awards for national spots.
    • Worked directly with the clients and commercial production companies to produce cohesive and creative national broadcast ad campaigns.
    Executive Associate Producer Producer
    January 1982 to January 1985     Company Name － City , State
    • Worked directly with and for Bob Evans on several major motion pictures in a business development capacity.
    • Duties included:.
    • Feature film packaging.
    • Cast and crew development.
    • Negotiated major studio distribution agreements foreign and domestic.
    • Negotiated all contracts for ancillary rights, and financing, budgeting, new project development, talent agency and union negotiations.
    First AD, Director
    January 1980 to January 1982     Company Name － City , State
    • Started out as a first assistant director for Greenbriar Productions the non-union production arm of N.
    • Lee Lacy Associates commercial production company.
    • At the time N.
    • Lee Lacy Associates was the largest commercial production in the world, with offices globally.
    • After 7 months acquired union status, and within 14 months became a staff director.
    • Won a Clio award for United Airlines national spot while directing for N.
    • Lee Lacy Associates.
    • As a director my responsibilities included creative interaction between clients, largest national ad agencies, cast, crews, and post production facilities.
    Education
    BA : Communication Boston University － City , State

    Communication

    Skills

    advertising, animation, Arts, ad agency, audio, Avid, backup, broadcast, Broadcasting, broadcast systems, budgeting, business development, Cable TV, catalogs, China, Hardware, consumer electronics, content, Content Creation, content delivery, contracts, Clients, delivery, encoders, decoders, transmitters, Multiplexers, gateways, modulators, satellites, LCD TV, LED TV, OLED TV, system design, product development, DSP, directing, edit, editing, 3D animation, features, Film, feature films, graphics, Intel, IPTV, director, managing, marketing, MPEG2, MPEG4, MP3, H.264, HEVC, 2K, 4K, Monitors, Motorola, MP3, multimedia, negotiations, enterprise, Networks, non-linear editing, developer, Packaging, pre-press, Press, product management, project management, producing, producer, programming, project development, QA, RAID, RFP, sales support, technical support, system integration, SAN, script, Sound, strategy, strategic, streaming media, system architecture, System Architect, system engineering, system integration, Telecom, Phones, TV, Mobile, mobile TV, Television, 3 screen delivery, OTT, Video, Video systems, video system design, video system management, broadcast systems, broadcast system management, NMS, EMS, CSP

    Additional Information

    • 7 Time Emmy Award winner, 7 Time Clio Award Winner and Active Father of 5 ...need I say more?
    ",DIGITAL-MEDIA 12338274," ACCOUNTANT Summary To pursue excellence in the dynamic business world by obtaining a placement allowing me to perform in an environment where honesty, sincerity & a positive attitude would be valued. I would like to take up a challenging job to nourish my qualification , expertise & experience within a reputed organization & further enhance my performance. Flexible [Job Title] who adapts seamlessly to constantly evolving accounting processes and technologies. Flexible [Job Title] who adapts seamlessly to constantly evolving accounting processes and technologies. Highlights Dos , Windows 9.x , XP, MS Office, Oracle, Tally, Adobe Photoshop , Adobe Illustrator, Pagemaker, 3d Inifnative, Audio Editing, Video Editing , Macro Media Director, Oracle 8I, Developer 2000. Account reconciliations Accomplishments Enter outstanding achievements that show you can go above and beyond basic job expectations. See Examples General Ledger Accounts Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions. Experience October 2011 to August 2015 Company Name City , State Accountant Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget. Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software. Responsible to ensure that receivables are timely collected, Participate in preparation of Monthly Management reports, Stock taking, monthly, quarterly and yearly and running reports for inventory control and analysis, Inspection and follow up of warehouse for stock movement. Review of taxation documents and applications for clients, Preparing for cost analysis and variance reports, and supporting management in cost modeling and overhead cost allocation, Processing for final payment for suppliers and staff. Assisting management in Budget preparation, Checking of proper documentation before payment disbursement. Reconciliation of Bank Statements, staff account and supplier accounts, Financial ratios and analysis report of the same, Making MIS report for CFO and senior Management, Coordinating with other departments for financial management. January 2009 to September 2011 Company Name City , State Accountant Reviewed accountantÆs book entries to ensure accuracy of the G/L. Responsible to ensure that receivables are timely collected, Participate in preparation of Monthly Management reports, Stock taking, monthly, quarterly and yearly and running reports for inventory control and analysis, Inspection and follow up of warehouse for stock movement. Preparing for cost analysis and variance reports, and supporting management in cost modeling and overhead cost allocation, Maintaining staff accounts and processing staff salary, leave, and final settlement in timely manner after checking of documents and auditing of the same. Processing for final payment for suppliers and staff, Processing and review of tax documents, Assisting management in Budget preparation, Checking of proper documentation before payment disbursement, Liaising with HR and suppliers for payroll and other disbursement. Reconciliation of Bank Statements, staff account and supplier accounts, Financial ratios and analysis report of the same, Giving guidance and support for general staff for payroll and finance, Making MIS report for CFO and senior Management, Coordinating with other departments for financial management. Aug'07- Dec'08 Auto1 (Al-Ghannam Auto World Co. WLL), Kuwait Accountant: Responsible to ensure that liabilities are paid on time and receivables are timely collected, Participate in preparation of Monthly Management reports, Maintaining accounts on daily basis, Stock taking and inventory report as well as warehouse inspection, Preparing and disbursing salary and leave to staff after checking of proper documentation, Reconciliation of Bank Statements, MIS report for senior management. April 2006 to May 2007 Company Name City , State Accountant Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Responsible for payable are paid on time and receivables are timely collected, Ensures Co. policies related to payments, and contracts are completely followed. Preparing payroll for staff, Preparation of Financial Statements. October 2001 to March 2006 Company Name City , State Account Assistant Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software. Maintaining Accounts on daily basis up to finalization, Follow up Accounts receivables and daily reporting to the Management, Preparation of Inventory Reports, Sales Invoices , Purchase Invoices and all accounting Vouchers of debit & credit. Sep' 2K- Sep'01 Digital Vish Computers, Udaipur (Raj.) India. Maintaining Cash books and Journal book and reconciliation of bank accounts, Preparation of Cash Vouchers & handle petty cash, Daily routine banking works etc. Education 2006 Vidyasagar University City , State , India MBA : Finance Finance 2000 Mohan Lal Sukhadia University City , State , India Select... Skills 3d, accounting, Accountant, Accounts receivables, Adobe Illustrator, Adobe Photoshop, Pagemaker, Audio Editing, auditing, banking, book, Budget preparation, contracts, cost analysis, credit, clients, debit, Dec, documentation, Dos, senior Management, finance, Financial, financial management, Preparation of Financial Statements, HR, Inspection, Inventory, inventory control, Macro Media Director, MS Office, 2K, Windows 9.x, works, MIS, modeling, Developer 2000, Oracle 8I, Oracle, payroll, policies, reporting, Sales, tax, Video Editing Affiliations Enter any professional organizations that you are involved in. See Examples ","
    ACCOUNTANT
    Summary
    To pursue excellence in the dynamic business world by obtaining a placement allowing me to perform in an environment where honesty, sincerity & a positive attitude would be valued. I would like to take up a challenging job to nourish my qualification , expertise & experience within a reputed organization & further enhance my performance. Flexible [Job Title] who adapts seamlessly to constantly evolving accounting processes and technologies. Flexible [Job Title] who adapts seamlessly to constantly evolving accounting processes and technologies.
    Highlights
    • Dos , Windows 9.x , XP, MS Office, Oracle, Tally, Adobe Photoshop , Adobe Illustrator, Pagemaker, 3d Inifnative, Audio Editing, Video Editing , Macro Media Director, Oracle 8I, Developer 2000.
    • Account reconciliations
    Accomplishments
    Enter outstanding achievements that show you can go above and beyond basic job expectations. See Examples General Ledger Accounts
    • Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions.
    Experience
    October 2011
    to
    August 2015
    Company Name City , State Accountant
    • Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget. Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software. Responsible to ensure that receivables are timely collected, Participate in preparation of Monthly Management reports, Stock taking, monthly, quarterly and yearly and running reports for inventory control and analysis, Inspection and follow up of warehouse for stock movement.
    • Review of taxation documents and applications for clients, Preparing for cost analysis and variance reports, and supporting management in cost modeling and overhead cost allocation, Processing for final payment for suppliers and staff.
    • Assisting management in Budget preparation, Checking of proper documentation before payment disbursement.
    • Reconciliation of Bank Statements, staff account and supplier accounts, Financial ratios and analysis report of the same, Making MIS report for CFO and senior Management, Coordinating with other departments for financial management.
    January 2009
    to
    September 2011
    Company Name City , State Accountant
    • Reviewed accountantÆs book entries to ensure accuracy of the G/L. Responsible to ensure that receivables are timely collected, Participate in preparation of Monthly Management reports, Stock taking, monthly, quarterly and yearly and running reports for inventory control and analysis, Inspection and follow up of warehouse for stock movement.
    • Preparing for cost analysis and variance reports, and supporting management in cost modeling and overhead cost allocation, Maintaining staff accounts and processing staff salary, leave, and final settlement in timely manner after checking of documents and auditing of the same.
    • Processing for final payment for suppliers and staff, Processing and review of tax documents, Assisting management in Budget preparation, Checking of proper documentation before payment disbursement, Liaising with HR and suppliers for payroll and other disbursement.
    • Reconciliation of Bank Statements, staff account and supplier accounts, Financial ratios and analysis report of the same, Giving guidance and support for general staff for payroll and finance, Making MIS report for CFO and senior Management, Coordinating with other departments for financial management.
    • Aug'07- Dec'08 Auto1 (Al-Ghannam Auto World Co.
    • WLL), Kuwait Accountant: Responsible to ensure that liabilities are paid on time and receivables are timely collected, Participate in preparation of Monthly Management reports, Maintaining accounts on daily basis, Stock taking and inventory report as well as warehouse inspection, Preparing and disbursing salary and leave to staff after checking of proper documentation, Reconciliation of Bank Statements, MIS report for senior management.
    April 2006
    to
    May 2007
    Company Name City , State Accountant
    • Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Responsible for payable are paid on time and receivables are timely collected, Ensures Co.
    • policies related to payments, and contracts are completely followed.
    • Preparing payroll for staff, Preparation of Financial Statements.
    October 2001
    to
    March 2006
    Company Name City , State Account Assistant
    • Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software. Maintaining Accounts on daily basis up to finalization, Follow up Accounts receivables and daily reporting to the Management, Preparation of Inventory Reports, Sales Invoices , Purchase Invoices and all accounting Vouchers of debit & credit.
    • Sep' 2K- Sep'01 Digital Vish Computers, Udaipur (Raj.) India.
    • Maintaining Cash books and Journal book and reconciliation of bank accounts, Preparation of Cash Vouchers & handle petty cash, Daily routine banking works etc.
    Education
    2006
    Vidyasagar University City , State , India MBA : Finance Finance
    2000
    Mohan Lal Sukhadia University City , State , India Select...
    Skills
    3d, accounting, Accountant, Accounts receivables, Adobe Illustrator, Adobe Photoshop, Pagemaker, Audio Editing, auditing, banking, book, Budget preparation, contracts, cost analysis, credit, clients, debit, Dec, documentation, Dos, senior Management, finance, Financial, financial management, Preparation of Financial Statements, HR, Inspection, Inventory, inventory control, Macro Media Director, MS Office, 2K, Windows 9.x, works, MIS, modeling, Developer 2000, Oracle 8I, Oracle, payroll, policies, reporting, Sales, tax, Video Editing
    Affiliations
    Enter any professional organizations that you are involved in.
    See Examples
    ",ACCOUNTANT 11490673," FINANCE MANAGER Executive Profile Financial Lead with company oversight, committed to strategic management and quality performance. Partner with organization leaders to effectively align with and support key initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals. Skill Highlights Business development Performance management Customer-oriented Team Training and Development Highly Analytical Budgeting and forecasting expertise Accounting and Finance Lead Leadership/communication skills Professional Experience Finance Manager September 2013 to Current Company Name － City , State Financial and accounting lead for the division responsible for P&L performance, achieving EBTIA and working capital targets. Partner with executive team driving strategic growth and initiatives. Customer MDA negotiations, margin schedules and profit models. Monitors divisional SOX compliance, month end procedures and gap closure performance. Manages and supports the inventory control team, accounting clerk staff, contract coordinators, and IT. Senior Administrator October 2011 to September 2013 Company Name － City , State In this role, the Senior Administrator is responsible for internal accounting and human resource functions. Review G/L and distribute P&L reports for USA headquarters and South East Asia (SEA) distribution center. Prepares budgets and forecasts at departmental and executive level Supervise administrative and customer service staff ensuring daily operations and production department standards are maintained Implemented control procedures; training decision makers on key ratios and operating activities. Developed and maintains interactive sales reporting and analysis system. Database is used by marketing, sales managers and operational department Evaluate inventory levels and monitor COGS. Ensures raw material price fluctuations are inline with product pricing Negotiate vendor contracts and research alternative cost saving programs Review aging reports and oversee collection efforts. Maintains sufficient cash flow and minimal bad debt Established a solid human resource position. Implemented necessary policies, ensuring company compliance with state and federal regulations Performs the full gamut of human resource tasks from hiring to termination. Director of Accounting February 2007 to June 2011 Company Name － City , State As Director of Accounting, primary role is to monitor control systems and management reporting, ensuring accurate and timely preparation of financial statements. Supervised and monitored accounting staff's daily club financial activity for efficient business performance: A/P, A/R, Payroll, G/L Analysis, Inventory, cash and bank reconciliation Reconcile and assemble period end balance sheet packages Monitored and created monthly inventory analysis for four inventory accounts. Establish and maintain internal controls according to GAAP, SOX and for annual audits Prepared weekly financials; maintained budgets, prepared forecasts for club and department heads Filed monthly and annual tax documents Processed new hires and terminations; performed all human resource functions Trained Director of Accountants at nearby affiliate clubs. Accounting & Benefits Manager June 2006 to February 2007 Company Name － City , State Performed accounting support for three company locations: accounts payable, accounts receivable, financial statement preparation for executive staff, financial/variance analysis, and budgets for future projections Managed medical billing collections, deposit and reviewed reports through medical billing system Provided reconciliation for six bank accounts; administered company's FSA employee accounts Set-up and monitored budgets for departmental managers; developed and provided training for ""cost conscious"" approach Identified, wrote and implemented an employee Exit Interview Process; evaluated termination reasons, and prepared reports and data for appropriate retention methods; reviewed and created company policies for time and attendance. Education Bachelor of Science : Business Administration Human Resource Management Western International University GPA: Cum Laude Cum Laude Accounting Certificate George Mason University Accounting Honors Society 2010 Skills Accounting, accounts payable, accounts receivable, administrative, A/P, approach, balance sheet, bank reconciliation, budgets, cash flow, contracts, customer service, Database, financials, financial, financial statement preparation, preparation of financial statements, FSA, hiring, Human Resource Management, human resource, Inventory, inventory levels, inventory control, Director, management reporting, marketing, medical billing, Payroll, performance management, policies, pricing, product management, reporting, research, sales, sales reporting, tax, variance analysis ","
    FINANCE MANAGER
    Executive Profile

    Financial Lead with company oversight, committed to strategic management and quality performance. Partner with organization leaders to effectively align with and support key initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals.

    Skill Highlights
    • Business development
    • Performance management
    • Customer-oriented
    • Team Training and Development

    • Highly Analytical
    • Budgeting and forecasting expertise
    • Accounting and Finance Lead
    • Leadership/communication skills
    Professional Experience
    Finance Manager
    September 2013 to Current     Company Name － City , State
    • Financial and accounting lead for the division responsible for P&L performance, achieving EBTIA and working capital targets.
    • Partner with executive team driving strategic growth and initiatives.
    • Customer MDA negotiations, margin schedules and profit models.
    • Monitors divisional SOX compliance, month end procedures and gap closure performance.
    • Manages and supports the inventory control team, accounting clerk staff, contract coordinators, and IT.
    Senior Administrator
    October 2011 to September 2013     Company Name － City , State
    • In this role, the Senior Administrator is responsible for internal accounting and human resource functions.
    • Review G/L and distribute P&L reports for USA headquarters and South East Asia (SEA) distribution center.
    • Prepares budgets and forecasts at departmental and executive level Supervise administrative and customer service staff ensuring daily operations and production department standards are maintained Implemented control procedures; training decision makers on key ratios and operating activities.
    • Developed and maintains interactive sales reporting and analysis system. Database is used by marketing, sales managers and operational department Evaluate inventory levels and monitor COGS.
    • Ensures raw material price fluctuations are inline with product pricing Negotiate vendor contracts and research alternative cost saving programs Review aging reports and oversee collection efforts.
    • Maintains sufficient cash flow and minimal bad debt Established a solid human resource position.
    • Implemented necessary policies, ensuring company compliance with state and federal regulations Performs the full gamut of human resource tasks from hiring to termination.
    Director of Accounting
    February 2007 to June 2011     Company Name － City , State
    • As Director of Accounting, primary role is to monitor control systems and management reporting, ensuring accurate and timely preparation of financial statements.
    • Supervised and monitored accounting staff's daily club financial activity for efficient business performance: A/P, A/R, Payroll, G/L Analysis, Inventory, cash and bank reconciliation Reconcile and assemble period end balance sheet packages Monitored and created monthly inventory analysis for four inventory accounts.
    • Establish and maintain internal controls according to GAAP, SOX and for annual audits Prepared weekly financials; maintained budgets, prepared forecasts for club and department heads Filed monthly and annual tax documents Processed new hires and terminations; performed all human resource functions Trained Director of Accountants at nearby affiliate clubs.
    Accounting & Benefits Manager
    June 2006 to February 2007     Company Name － City , State
    • Performed accounting support for three company locations: accounts payable, accounts receivable, financial statement preparation for executive staff, financial/variance analysis, and budgets for future projections Managed medical billing collections, deposit and reviewed reports through medical billing system Provided reconciliation for six bank accounts; administered company's FSA employee accounts Set-up and monitored budgets for departmental managers; developed and provided training for ""cost conscious"" approach Identified, wrote and implemented an employee Exit Interview Process; evaluated termination reasons, and prepared reports and data for appropriate retention methods; reviewed and created company policies for time and attendance.
    Education
    Bachelor of Science : Business Administration Human Resource Management Western International University GPA: Cum Laude

    Cum Laude
    Accounting Certificate George Mason University

    Accounting Honors Society 2010
    Skills

    Accounting, accounts payable, accounts receivable, administrative, A/P, approach, balance sheet, bank reconciliation, budgets, cash flow, contracts, customer service, Database, financials, financial, financial statement preparation, preparation of financial statements, FSA, hiring, Human Resource Management, human resource, Inventory, inventory levels, inventory control, Director, management reporting, marketing, medical billing, Payroll, performance management, policies, pricing, product management, reporting, research, sales, sales reporting, tax, variance analysis

    ",FINANCE 14966165," EXECUTIVE DIRECTOR Professional Summary Non-Profit Executive Director Over 15 years of progressive experience in non-profit management with a wealth of experience in grant-writing, fund raising, development, public relations and marketing Experience Executive Director May 2001 to Current Company Name - City , State Providing overall management of the legislatively mandated Early Learning Coalition Working with the Board of Directors to develop and implement the agency's strategic visions while keeping the Board informed on issues that affect programs; Making sound recommendations regarding program management Providing overall financial management of $6 million annual budget and direction for funding consistent with Board policy and directives; preparing budgets and ensuring financial accountability and sustainability Providing oversight for the service delivery system in accordance with the mission and purpose of the agency Managing fund raising and maintaining strong relationships with funding sources; grant-writing Managing marketing and public relations functions to further the identity of the agency in the community Providing oversight of the resources allocation processes and procedures Serving as an advocate with local agencies, associations, institutions, media, local state and federal government, and allied organizations Supervising a staff of 16 Other duties include: oversight of contracts and compliance; monitoring and encouraging best practices agency wide; implementation of the agency's strategic plan in accordance with the Board's mission and vision; staff development, including training and succession planning; and promoting a culture of teamwork, accountability, and transparency. Public Relations Officer Jan 1997 to Apr 2001 Company Name - City , State Served as press/media contact for all museum activities, exhibitions, events and programs Developed annual public relations plan and budget Developed promotional/advertising strategy utilizing all media to increase attendance at exhibitions, programs and special events with particular emphasis on blockbuster exhibitions, major campaigns, traveling exhibitions, educational programs and the museum store and restaurant Produced/supervised all publications including bi-monthly newsletter, invitations, brochures and advertisements Planned and implemented special events and fund raising events; wrote grant proposals Managed facility rentals Supervised group tour coordinator, development interns and volunteers Coordinator of Community Relations Feb 1994 to Jul 1997 Company Name - City , State Served as contact for all aspects of public relations, education, marketing and development for non-profit organization providing in-home services for the terminally ill in the Jackson, Mississippi metropolitan area and 23 central and southwestern Mississippi counties Promoted hospice awareness in the community and with the medical referral base through public speaking opportunities, special projects, seminars and newspaper/journal articles Developed and implemented annual agency marketing plan, maintained marketing calendar, developed marketing materials and carried out marketing activities throughout the service areas Developed organization's annual report Planned and implemented special events Wrote grant proposals Developed in-service education activities for staff Participated on interdisciplinary team Recruited and supervised volunteers Program Development Specialist Jul 1985 to Feb 1994 Company Name - City , State Developed supervised, coordinated and monitored various programs for the elderly in seven counties in central Mississippi Promoted programs through public speaking, training, planning, writing grant proposals, budgeting and developing contracts Monitored service providers in case management, congregate and home delivered nutrition, adult day care services, legal services and emergency services Served in liaison capacity between the State Division of Aging and Adult Services and service providing contractors Edited the agency newspaper and developed additional public relations campaigns Developed statewide educational project on alcohol abuse/drug misuse in the elderly Supervised Program Development Specialist I Career Accomplishments Have successfully developed several programs from the grassroots level including the first adult day care service in Jackson, Mississippi and the Mississippi Crafts Festival at the Mississippi Museum of Art Have written/collaborated in writing numerous non-profit grant requests resulting in awards from the Robert Wood Johnson Foundation, Drug Free Schools and Communities, the Institute of Museum and Library Services, Publix Supermarket Charities, United Way of Santa Rosa County, and Leadership Santa Rosa, among others As the only Executive Director of the Early Learning Coalition,have successfully directed the operations with clean audits and exceptional monitoring results Certifications Certified Trainer, Bridges Out of Poverty   Certified Facilitator, Getting Ahead in a Just Getting By World   Professional Affiliations National Association for the Education of Young Children; Southern Early Childhood Association; Northwest Florida Association for the Education of Young Children , 2006 to Present Public Relations/Newsletter Chairperson, NW FL Affiliate President Elect, NW FL Affiliate National Association for the Education of Young Children (NAEYC) and its affiliate organizations are professional membership organizations that work to promote high- quality early learning for all young children. Association of Early Learning Coalitions, 2007 to present Served as Small Coalition Representative AELC is an organization comprised of Early Learning Coalitions throughout the State of Florida, supporting the overall goal of developing and administering comprehensive school readiness and voluntary pre-kindergarten programs. Community Service Organizations Santa Rosa Community Alliance, 2015     Health Professions Opportunity Grant (HPOG) Family Services Committee , Pensacola State College, 2013 to present Santa Rosa Bridges, Inc. , (local Bridges Out of Poverty Project) 2013 to present Currently serve on Board of Directors Co-Chair of Public Relations Committee Serve on Finance Committee Early Childhood Advisory Board, Pensacola State College , 2011 to present Healthy Start Coalition of Santa Rosa County , 2007 to Present Currently serve on the Executive Committee as Secretary Education Bachelor of Science , Social and Rehabilitation Services 1981 University of Southern Mississippi - City , State , USA Graduated with Highest Honors with a minor in criminal justice Associate of Arts , Liberal Arts 1979 Clarke College - City , State , USA Graduated with Highest Honors Skills Extensive experience working with Boards of Directors Supervision and management Development and fund raising Communications Marketing Public Relations Fiscal Operations Volunteer recruitment and coordination Microsoft Office Suite ","
    EXECUTIVE DIRECTOR
    Professional Summary

    Non-Profit Executive Director


    Over 15 years of progressive experience in non-profit management with a wealth of experience in grant-writing, fund raising, development, public relations and marketing

    Experience
    Executive Director May 2001 to Current
    Company Name - City , State
    • Providing overall management of the legislatively mandated Early Learning Coalition Working with the Board of Directors to develop and implement the agency's strategic visions while keeping the Board informed on issues that affect programs;
    • Making sound recommendations regarding program management
    • Providing overall financial management of $6 million annual budget and direction for funding consistent with Board policy and directives; preparing budgets and ensuring financial accountability and sustainability
    • Providing oversight for the service delivery system in accordance with the mission and purpose of the agency
    • Managing fund raising and maintaining strong relationships with funding sources; grant-writing
    • Managing marketing and public relations functions to further the identity of the agency in the community
    • Providing oversight of the resources allocation processes and procedures
    • Serving as an advocate with local agencies, associations, institutions, media, local state and federal government, and allied organizations
    • Supervising a staff of 16
    • Other duties include: oversight of contracts and compliance; monitoring and encouraging best practices agency wide; implementation of the agency's strategic plan in accordance with the Board's mission and vision; staff development, including training and succession planning; and promoting a culture of teamwork, accountability, and transparency.
    Public Relations Officer Jan 1997 to Apr 2001
    Company Name - City , State
    • Served as press/media contact for all museum activities, exhibitions, events and programs
    • Developed annual public relations plan and budget
    • Developed promotional/advertising strategy utilizing all media to increase attendance at exhibitions, programs and special events with particular emphasis on blockbuster exhibitions, major campaigns, traveling exhibitions, educational programs and the museum store and restaurant
    • Produced/supervised all publications including bi-monthly newsletter, invitations, brochures and advertisements Planned and implemented special events and fund raising events; wrote grant proposals
    • Managed facility rentals
    • Supervised group tour coordinator, development interns and volunteers
    Coordinator of Community Relations Feb 1994 to Jul 1997
    Company Name - City , State
    • Served as contact for all aspects of public relations, education, marketing and development for non-profit organization providing in-home services for the terminally ill in the Jackson, Mississippi metropolitan area and 23 central and southwestern Mississippi counties
    • Promoted hospice awareness in the community and with the medical referral base through public speaking opportunities, special projects, seminars and newspaper/journal articles
    • Developed and implemented annual agency marketing plan, maintained marketing calendar, developed marketing materials and carried out marketing activities throughout the service areas
    • Developed organization's annual report
    • Planned and implemented special events
    • Wrote grant proposals
    • Developed in-service education activities for staff
    • Participated on interdisciplinary team
    • Recruited and supervised volunteers
    Program Development Specialist Jul 1985 to Feb 1994
    Company Name - City , State
    • Developed supervised, coordinated and monitored various programs for the elderly in seven counties in central Mississippi Promoted programs through public speaking, training, planning, writing grant proposals, budgeting and developing contracts
    • Monitored service providers in case management, congregate and home delivered nutrition, adult day care services, legal services and emergency services
    • Served in liaison capacity between the State Division of Aging and Adult Services and service providing contractors
    • Edited the agency newspaper and developed additional public relations campaigns
    • Developed statewide educational project on alcohol abuse/drug misuse in the elderly
    • Supervised Program Development Specialist I
    Career Accomplishments
    • Have successfully developed several programs from the grassroots level including the first adult day care service in Jackson, Mississippi and the Mississippi Crafts Festival at the Mississippi Museum of Art
    • Have written/collaborated in writing numerous non-profit grant requests resulting in awards from the Robert Wood Johnson Foundation, Drug Free Schools and Communities, the Institute of Museum and Library Services, Publix Supermarket Charities, United Way of Santa Rosa County, and Leadership Santa Rosa, among others
    • As the only Executive Director of the Early Learning Coalition,have successfully directed the operations with clean audits and exceptional monitoring results
    Certifications

    Certified Trainer, Bridges Out of Poverty  


    Certified Facilitator, Getting Ahead in a Just Getting By World  

    Professional Affiliations

    National Association for the Education of Young Children; Southern Early Childhood Association; Northwest Florida Association for the Education of Young Children , 2006 to Present

    Public Relations/Newsletter Chairperson, NW FL Affiliate

    President Elect, NW FL Affiliate National Association for the Education of Young Children (NAEYC) and its affiliate organizations are professional membership organizations that work to promote high- quality early learning for all young children.


    Association of Early Learning Coalitions, 2007 to present

    Served as Small Coalition Representative

    AELC is an organization comprised of Early Learning Coalitions throughout the State of Florida, supporting the overall goal of developing and administering comprehensive school readiness and voluntary pre-kindergarten programs.

    Community Service Organizations

    Santa Rosa Community Alliance, 2015  

     

    Health Professions Opportunity Grant (HPOG) Family Services Committee , Pensacola State College, 2013 to present


    Santa Rosa Bridges, Inc. , (local Bridges Out of Poverty Project) 2013 to present

    Currently serve on Board of Directors

    Co-Chair of Public Relations Committee

    Serve on Finance Committee


    Early Childhood Advisory Board, Pensacola State College , 2011 to present


    Healthy Start Coalition of Santa Rosa County , 2007 to Present

    Currently serve on the Executive Committee as Secretary

    Education
    Bachelor of Science , Social and Rehabilitation Services 1981 University of Southern Mississippi - City , State , USA

    Graduated with Highest Honors with a minor in criminal justice
    Associate of Arts , Liberal Arts 1979 Clarke College - City , State , USA

    Graduated with Highest Honors
    Skills
    • Extensive experience working with Boards of Directors
    • Supervision and management
    • Development and fund raising
    • Communications
    • Marketing
    • Public Relations
    • Fiscal Operations
    • Volunteer recruitment and coordination
    • Microsoft Office Suite
    ",PUBLIC-RELATIONS 20490741," SOCIAL MEDIA ANALYST Professional Summary Positive and upbeat Customer Service Specialist bringing 15 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Skills Social media platforms Complaint resolution Creative problem solving Medical terminology knowledge Account management Computer proficient Good listening skills Customer relationship management Sales proficiency Knowledge of credit disputes Career planning Closing techniques Spanish translation Interviewing Up-selling Record keeping and reporting Work History Social Media Analyst , 10/2018 to Current Company Name – City , State • Assist our community and help resolve inquiries accurately with empathy and on time •Investigate and resolve issues that are reported on social media such. •Identify inefficiencies in workflow's and suggest solutions • Recognize trends and patterns, and escalate issues outside the companies policy • Review the reported content within agreed turnaround times and standards of quality • Top 10% for Quarter 1&2 •High Accuracy • Display a strong bias to doing what's right for our community in support of leading social media objectives • Gather, analyze and utilize relevant data to develop ways to improve the overall user experience Sr. Career Services Advisor , 02/2016 to 06/2018 Company Name – City , State • Assists students and graduates in securing employment in their field of training. • Build effective relationships with local and regional corporations, non-profit and government organizations and community partners to identify employment opportunities and to promote the school's qualified students, graduates and alumni. • Provides career coaching, including interviewing techniques and other job search skills training to students and alumni. • Top 10% in the department. • Team collaborations and meetings to identify areas of opportunity in making sure graduate is successful after finding work in their field of study • Completes telephone interviews and e-mail correspondence to prospective employers to determine their employment needs. • Puts in tasks through system (ZOHO) to provide graduates with resources (Uber, interview attire, academic coaching etc.). Customer Relations Controller , 04/2015 to 02/2016 Company Name – City , State • Responsible for all disputes that come from credit card companies, airlines and consolidator's • Recovered 2,000$ to 10,000 dollars monthly from previous and current dispute cases • Investigated reason for dispute. Reached out to clients to attain more information on their disputes • Built dispute packets with all information of customer's reservation made on Webjet.com and prepared paper work explaining all the information I've complied to fight dispute • Reviewed numerous amounts of reservations that were made on our site the night before just to make sure that the ticket/s being issued to customer were not fraudulent • Looked closely for IP address, billing address, area code, name, credit card information, departure city and destination along with when tickets were purchased. Investigated heavily that reservations being made were real reservations. I utilized social media to determine if the client has been to any of the cities or countries listed on the reservation to help solve the dispute • Worked in World Span to review reservations ticketed and Amadeus (Airline programs) • Received emails everyday by customers that book on our site. I was in charge of creating a separate cue that I worked out of to respond to client inquiries • Handled all escalated calls when client requested a supervisor • Created arbitration letters for court when it's been proven that the money is owed to us • Reached out to airline to ask for waiver to regain any money back before submitting dispute to Credit Card Company IS Escalations Supervisor , 12/2014 to 02/2015 Company Name – City , State • Explained status of dispute (case) as well as provide information we need to continue dispute process. • Checked with Visa when cases got to pre-arbitration • Closed out cases • Sent letters and faxes pertaining to dispute cases. • Researched cases older than 120 days. • Wrote off amounts after review and consideration. • Followed up with customers who request supervisor phone call. Disputes Coordinator , 06/2013 to 12/2014 Company Name – City , State • Assisted customers with any account related questions. • 3-way conferencing merchants to help resolve before going into a dispute. • Researched into different situations for customers and category their disputes in a program called ""Chordiant"" • Followed Up with customers to make sure previous situation has been taken care of, one call resolution • Reviewed documentation that needs to be submitted to build a stronger case on their dispute, set proper • Researched information on merchants to get subscriptions canceled for customers. • Worked with my supervisor and go over strategies that help engage associates with the work they do on a daily. • Attended “WOW"" call sessions where I assist with determining which agents have performed above and beyond. • Implemented tips to assist with lowering average handle time. • Received award “ROAR"" for being top 5% of the department. • Participated in focus groups and brain storm on what needs to be improved and what should continue. • Assisted with process improvement, help change different functions agents do daily by reviewing the information already provided to us the simplify it to make the customer experience smooth. Customer Service Representative , 07/2012 to 06/2013 Company Name – City , State Answered constant flow of customer calls Responded to customer requests for products, services and company information Consulted with outside parties to resolve discrepancies and create effective solutions Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns Provided primary customer support to internal and external customers in fast-paced environment Compiled customer feedback and recommended service delivery improvements to management Education High School Diploma Sickles High School - City , State Skills Social media platforms Complaint resolution Creative problem solving Medical terminology knowledge Account management Computer proficient Good listening skills Customer relationship management Sales proficiency Knowledge of credit disputes Career planning Closing techniques Spanish translation Interviewing Up-selling Record keeping and reporting Work History Social Media Analyst , 10/2018 to Current Company Name – City , State • Assist our community and help resolve inquiries accurately with empathy and on time •Investigate and resolve issues that are reported on social media such. •Identify inefficiencies in workflow's and suggest solutions • Recognize trends and patterns, and escalate issues outside the companies policy • Review the reported content within agreed turnaround times and standards of quality • Top 10% for Quarter 1&2 •High Accuracy • Display a strong bias to doing what's right for our community in support of leading social media objectives • Gather, analyze and utilize relevant data to develop ways to improve the overall user experience Sr. Career Services Advisor , 02/2016 to 06/2018 Company Name – City , State • Assists students and graduates in securing employment in their field of training. • Build effective relationships with local and regional corporations, non-profit and government organizations and community partners to identify employment opportunities and to promote the school's qualified students, graduates and alumni. • Provides career coaching, including interviewing techniques and other job search skills training to students and alumni. • Top 10% in the department. • Team collaborations and meetings to identify areas of opportunity in making sure graduate is successful after finding work in their field of study • Completes telephone interviews and e-mail correspondence to prospective employers to determine their employment needs. • Puts in tasks through system (ZOHO) to provide graduates with resources (Uber, interview attire, academic coaching etc.). Customer Relations Controller , 04/2015 to 02/2016 Company Name – City , State • Responsible for all disputes that come from credit card companies, airlines and consolidator's • Recovered 2,000$ to 10,000 dollars monthly from previous and current dispute cases • Investigated reason for dispute. Reached out to clients to attain more information on their disputes • Built dispute packets with all information of customer's reservation made on Webjet.com and prepared paper work explaining all the information I've complied to fight dispute • Reviewed numerous amounts of reservations that were made on our site the night before just to make sure that the ticket/s being issued to customer were not fraudulent • Looked closely for IP address, billing address, area code, name, credit card information, departure city and destination along with when tickets were purchased. Investigated heavily that reservations beingmade were real reservations. I utilized social media to determine if the client has been to any of the cities or countries listed on the reservation to help solve the dispute • Worked in World Span to review reservations ticketed and Amadeus (Airline programs) • Received emails everyday by customers that book on our site. I was in charge of creating a separate cue that I worked out of to respond to client inquiries • Handled all escalated calls when client requested a supervisor • Created arbitration letters for court when it's been proven that the money is owed to us • Reached out to airline to ask for waiver to regain any money back before submitting dispute to Credit Card Company IS Escalations Supervisor , 12/2014 to 02/2015 Company Name – City , State • Explained status of dispute (case) as well as provide information we need to continue dispute process. • Checked with Visa when cases got to pre-arbitration • Closed out cases • Sent letters and faxes pertaining to dispute cases. • Researched cases older than 120 days. • Wrote off amounts after review and consideration. • Followed up with customers who request supervisor phone call. Disputes Coordinator , 06/2013 to 12/2014 Company Name – City , State • Assisted customers with any account related questions. • 3-way conferencing merchants to help resolve before going into a dispute. • Researched into different situations for customers and category their disputes in a program called ""Chordiant"" • Followed Up with customers to make sure previous situation has been taken care of, one call resolution • Reviewed documentation that needs to be submitted to build a stronger case on their dispute, set proper • Researched information on merchants to get subscriptions canceled for customers. • Worked with my supervisor and go over strategies that help engage associates with the work they do on a daily. • Attended “WOW"" call sessions where I assist with determining which agents have performed above and beyond. • Implemented tips to assist with lowering average handle time. • Received award “ROAR"" for being top 5% of the department. • Participated in focus groups and brain storm on what needs to be improved and what should continue. • Assisted with process improvement, help change different functions agents do daily by reviewing the information already provided to us the simplify it to make the customer experience smooth. Customer Service Representative , 07/2012 to 06/2013 Company Name – City , State Answered constant flow of customer calls Responded to customer requests for products, services and company information Consulted with outside parties to resolve discrepancies and create effective solutions Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns Provided primary customer support to internal and external customers in fast-paced environment Compiled customer feedback and recommended service delivery improvements to management ","
    SOCIAL MEDIA ANALYST
    Professional Summary

    Positive and upbeat Customer Service Specialist bringing 15 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

    Skills
    • Social media platforms
    • Complaint resolution
    • Creative problem solving
    • Medical terminology knowledge
    • Account management
    • Computer proficient
    • Good listening skills
    • Customer relationship management
    • Sales proficiency
    • Knowledge of credit disputes
    • Career planning
    • Closing techniques
    • Spanish translation
    • Interviewing
    • Up-selling
    • Record keeping and reporting
    Work History
    Social Media Analyst , 10/2018 to Current
    Company Name – City , State

    • Assist our community and help resolve inquiries accurately with empathy and on time •Investigate and resolve issues that are reported on social media such.
    •Identify inefficiencies in workflow's and suggest solutions

    • Recognize trends and patterns, and escalate issues outside the companies policy
    • Review the reported content within agreed turnaround times and standards of quality
    • Top 10% for Quarter 1&2
    •High Accuracy
    • Display a strong bias to doing what's right for our community in support of leading social media objectives

    • Gather, analyze and utilize relevant data to develop ways to improve the overall user experience
    Sr. Career Services Advisor , 02/2016 to 06/2018
    Company Name – City , State

    • Assists students and graduates in securing employment in their field of training.

    • Build effective relationships with local and regional corporations, non-profit and government organizations and community partners to identify employment opportunities and to promote the school's qualified students, graduates and alumni.
    • Provides career coaching, including interviewing techniques and other job search skills training to students and alumni.

    • Top 10% in the department.

    • Team collaborations and meetings to identify areas of opportunity in making sure graduate is successful after finding work in their field of study
    • Completes telephone interviews and e-mail correspondence to prospective employers to determine their employment needs.

    • Puts in tasks through system (ZOHO) to provide graduates with resources (Uber, interview attire, academic coaching etc.).
    Customer Relations Controller , 04/2015 to 02/2016
    Company Name – City , State

    • Responsible for all disputes that come from credit card companies, airlines and consolidator's

    • Recovered 2,000$ to 10,000 dollars monthly from previous and current dispute cases
    • Investigated reason for dispute. Reached out to clients to attain more information on their disputes
    • Built dispute packets with all information of customer's reservation made on Webjet.com and prepared paper work explaining all the information I've complied to fight dispute
    • Reviewed numerous amounts of reservations that were made on our site the night before just to make sure that the ticket/s being issued to customer were not fraudulent
    • Looked closely for IP address, billing address, area code, name, credit card information, departure city and destination along with when tickets were purchased. Investigated heavily that reservations being made were real reservations. I utilized social media to determine if the client has been to any of the cities or countries listed on the reservation to help solve the dispute
    • Worked in World Span to review reservations ticketed and Amadeus (Airline programs)
    • Received emails everyday by customers that book on our site. I was in charge of creating a separate cue that I worked out of to respond to client inquiries
    • Handled all escalated calls when client requested a supervisor
    • Created arbitration letters for court when it's been proven that the money is owed to us
    • Reached out to airline to ask for waiver to regain any money back before submitting dispute to Credit Card Company
    IS Escalations Supervisor , 12/2014 to 02/2015
    Company Name – City , State

    • Explained status of dispute (case) as well as provide information we need to continue dispute process.
    • Checked with Visa when cases got to pre-arbitration

    • Closed out cases
    • Sent letters and faxes pertaining to dispute cases.
    • Researched cases older than 120 days.
    • Wrote off amounts after review and consideration.
    • Followed up with customers who request supervisor phone call.
    Disputes Coordinator , 06/2013 to 12/2014
    Company Name – City , State

    • Assisted customers with any account related questions.
    • 3-way conferencing merchants to help resolve before going into a dispute.
    • Researched into different situations for customers and category their disputes in a program called ""Chordiant""
    • Followed Up with customers to make sure previous situation has been taken care of, one call resolution
    • Reviewed documentation that needs to be submitted to build a stronger case on their dispute, set proper
    • Researched information on merchants to get subscriptions canceled for customers.
    • Worked with my supervisor and go over strategies that help engage associates with the work they do on a daily.
    • Attended “WOW"" call sessions where I assist with determining which agents have performed above and beyond.
    • Implemented tips to assist with lowering average handle time.
    • Received award “ROAR"" for being top 5% of the department.
    • Participated in focus groups and brain storm on what needs to be improved and what should continue.
    • Assisted with process improvement, help change different functions agents do daily by reviewing the information already provided to us the simplify it to make the customer experience smooth.
    Customer Service Representative , 07/2012 to 06/2013
    Company Name – City , State
    • Answered constant flow of customer calls
    • Responded to customer requests for products, services and company information
    • Consulted with outside parties to resolve discrepancies and create effective solutions
    • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
    • Provided primary customer support to internal and external customers in fast-paced environment
    • Compiled customer feedback and recommended service delivery improvements to management
    Education
    High School Diploma Sickles High School - City , State
    Skills
    • Social media platforms
    • Complaint resolution
    • Creative problem solving
    • Medical terminology knowledge
    • Account management
    • Computer proficient
    • Good listening skills
    • Customer relationship management
    • Sales proficiency
    • Knowledge of credit disputes
    • Career planning
    • Closing techniques
    • Spanish translation
    • Interviewing
    • Up-selling
    • Record keeping and reporting
    Work History
    Social Media Analyst , 10/2018 to Current
    Company Name – City , State

    • Assist our community and help resolve inquiries accurately with empathy and on time •Investigate and resolve issues that are reported on social media such.
    •Identify inefficiencies in workflow's and suggest solutions

    • Recognize trends and patterns, and escalate issues outside the companies policy
    • Review the reported content within agreed turnaround times and standards of quality
    • Top 10% for Quarter 1&2
    •High Accuracy
    • Display a strong bias to doing what's right for our community in support of leading social media objectives

    • Gather, analyze and utilize relevant data to develop ways to improve the overall user experience
    Sr. Career Services Advisor , 02/2016 to 06/2018
    Company Name – City , State

    • Assists students and graduates in securing employment in their field of training.

    • Build effective relationships with local and regional corporations, non-profit and government organizations and community partners to identify employment opportunities and to promote the school's qualified students, graduates and alumni.
    • Provides career coaching, including interviewing techniques and other job search skills training to students and alumni.

    • Top 10% in the department.

    • Team collaborations and meetings to identify areas of opportunity in making sure graduate is successful after finding work in their field of study
    • Completes telephone interviews and e-mail correspondence to prospective employers to determine their employment needs.

    • Puts in tasks through system (ZOHO) to provide graduates with resources (Uber, interview attire, academic coaching etc.).
    Customer Relations Controller , 04/2015 to 02/2016
    Company Name – City , State

    • Responsible for all disputes that come from credit card companies, airlines and consolidator's

    • Recovered 2,000$ to 10,000 dollars monthly from previous and current dispute cases
    • Investigated reason for dispute. Reached out to clients to attain more information on their disputes
    • Built dispute packets with all information of customer's reservation made on Webjet.com and prepared paper work explaining all the information I've complied to fight dispute
    • Reviewed numerous amounts of reservations that were made on our site the night before just to make sure that the ticket/s being issued to customer were not fraudulent
    • Looked closely for IP address, billing address, area code, name, credit card information, departure city and destination along with when tickets were purchased. Investigated heavily that reservations beingmade were real reservations. I utilized social media to determine if the client has been to any of the cities or countries listed on the reservation to help solve the dispute
    • Worked in World Span to review reservations ticketed and Amadeus (Airline programs)
    • Received emails everyday by customers that book on our site. I was in charge of creating a separate cue that I worked out of to respond to client inquiries
    • Handled all escalated calls when client requested a supervisor
    • Created arbitration letters for court when it's been proven that the money is owed to us
    • Reached out to airline to ask for waiver to regain any money back before submitting dispute to Credit Card Company
    IS Escalations Supervisor , 12/2014 to 02/2015
    Company Name – City , State

    • Explained status of dispute (case) as well as provide information we need to continue dispute process.
    • Checked with Visa when cases got to pre-arbitration

    • Closed out cases
    • Sent letters and faxes pertaining to dispute cases.
    • Researched cases older than 120 days.
    • Wrote off amounts after review and consideration.
    • Followed up with customers who request supervisor phone call.
    Disputes Coordinator , 06/2013 to 12/2014
    Company Name – City , State

    • Assisted customers with any account related questions.
    • 3-way conferencing merchants to help resolve before going into a dispute.
    • Researched into different situations for customers and category their disputes in a program called ""Chordiant""
    • Followed Up with customers to make sure previous situation has been taken care of, one call resolution
    • Reviewed documentation that needs to be submitted to build a stronger case on their dispute, set proper
    • Researched information on merchants to get subscriptions canceled for customers.
    • Worked with my supervisor and go over strategies that help engage associates with the work they do on a daily.
    • Attended “WOW"" call sessions where I assist with determining which agents have performed above and beyond.
    • Implemented tips to assist with lowering average handle time.
    • Received award “ROAR"" for being top 5% of the department.
    • Participated in focus groups and brain storm on what needs to be improved and what should continue.
    • Assisted with process improvement, help change different functions agents do daily by reviewing the information already provided to us the simplify it to make the customer experience smooth.
    Customer Service Representative , 07/2012 to 06/2013
    Company Name – City , State
    • Answered constant flow of customer calls
    • Responded to customer requests for products, services and company information
    • Consulted with outside parties to resolve discrepancies and create effective solutions
    • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
    • Provided primary customer support to internal and external customers in fast-paced environment
    • Compiled customer feedback and recommended service delivery improvements to management
    ",DIGITAL-MEDIA 10541358," BUSINESS DEVELOPMENT REGIONAL MANAGER Summary Responsible for exhibiting value of the company's brand, through the delivery of expansion, recruitment, mobility, conflict resolution, and workforce management services and solutions with Store level managers with customers, employee, management, and vendors.  Skills Problem Solving Time Management POS and Inventory Training Internal Conflict Resolution Training and Development Marketing Budgets & Cost Reduction Client Retention Business Development POS applications/software QuickBooks POS, Pacific Amber POS, and Lightspeed POS Proficient in software such as QuickBooks and Microsoft Office applications.  Advanced use of the Windows XP, Windows 8, and Windows 10 operating systems. Experience January 2013 to Current Company Name City , State Business Development Regional Manager Developed, implemented, and improved inventory process and procedures resulting in reducing inventory loss throughout the company to below 5%. Developed and approve all company policies and procedures for inventory management and audits for POS (Point of Sale) and general store functions. Utilizing Excel spreadsheets observations, system testing, and statistical reports for inventory and profit and loss. Responsible for marketing strategies and campaigns each quarter. Produce engaging online marketing campaigns and contests though the use of social media sites and search engines. Plan and schedule internal meetings, conference calls and web based presentations while utilizing most effective communication options to explain new policies and procedures including but not limited to text and PowerPoint. Plan and schedule internal meetings, conference calls and web based presentations for notify and assist Human Resources and CEO, via Audits and individual reviews, in a timely manner of all personnel-related changes involving branch office staff, including branch hierarchy reporting relationships, terminations and status changes. Cross-trained and provided back-up support for multiple positions within the company. Spear headed a junior leadership program which increased employee retention. Tested and selected POS software that was implemented throughout the company. POS set up such as new product entry, employee set up, Transaction corrections, Inventory adjustments and customized reporting. Utilized most effective communication options to explain new policies and procedures including email, text, social (digital media), PowerPoint. Assisted Customers with complaints or concerns about the service or product received. Communicated directly with vendors to insure inventory stock levels were adequately maintained and quality of product was approved and maintained. Responsible for resolving internal conflicts with both mangers and employees to ensure a productive work environment. Recruitment of top talent for both entry level and management positions with a variety of different sourcing techniques including social media, University Recruiting, referrals, and job boards. Notify Human Resources and CEO, via Audits and individual reviews, in a timely manner of all personnel-related changes involving branch office staff, including branch hierarchy reporting relationships, terminations and status changes. Provide administrative support which includes, includes: answering phones, ordering supplies, preparing expense reimbursements, and assisting with events, presentations and report preparation. Drafted biweekly time sheets for over 20 executives and employees. January 2012 to January 2013 Company Name City , State Social Media and PR Manager Created a social media strategy that collaborates with marketing, PR and advertising campaigns. Researched top influencers, competitors, and trends in clients' industries; create timely and engaging content optimized for platform used and intended audience. Monitored sites for customer service opportunities and initiate conversations on behalf of the client. Planned and managed the public relations programs designed to create and maintain a favorable public image for Fortune 500 companies. Utilized marketing software that measured marketing efforts and measure ROI on events and campaigns. Created company literature and other forms of communication; helped design marketing and promotional materials, both print and electronic. Worked with advertisers and editors for timely and useable ad and article submissions. Partnered with each manager in each department to determine event budget and expenses. January 2011 to January 2013 Company Name City , State Teacher/Receptionist Instructed students on the fundamentals of Cheerleading, Ballet, tap, Jazz and modern. Managed the receptionist area; which included greeting visitors and responding to telephone and in person request for academia or administrative request. Maintained electronic and paper files; created and maintained spreadsheets utilizing excel functions, pivot tables. Created customize reports that help minimize month end reporting for the leadership team. Education and Training May 2012 Arabia Mountain High School City , State High School Diploma Top 15% of my class 3.7 2017 Darton State College City , State Business Administration Associate of Applied Science Skills administrative, administrative support, ad, advertising, back-up, Budgets, budget, Business Development, conflict resolution, content, Cost Reduction, Client, clients, customer service, delivery, email, forms, Human Resources, image, inventory management, Inventory, leadership, Managment, marketing strategies, marketing, meetings, Excel spreadsheets, excel, Microsoft Office applications, office, PowerPoint, Windows 8, Windows, Windows XP, online marketing, search engines, operating systems, personnel, pivot tables, policies, POS, presentations, PR, Problem Solving, profit and loss, promotional materials, public relations, quality, QuickBooks, receptionist, Recruiting, Recruitment, reporting, spreadsheets, strategy, telephone, answering phones ","
    BUSINESS DEVELOPMENT REGIONAL MANAGER
    Summary
    Responsible for exhibiting value of the company's brand, through the delivery of expansion, recruitment, mobility, conflict resolution, and workforce management services and solutions with Store level managers with customers, employee, management, and vendors. 
    Skills
    • Problem Solving
    • Time Management
    • POS and Inventory Training
    • Internal Conflict Resolution
    • Training and Development
    • Marketing
    • Budgets & Cost Reduction
    • Client Retention
    • Business Development
    • POS applications/software QuickBooks POS, Pacific Amber POS, and Lightspeed POS
    • Proficient in software such as QuickBooks and Microsoft Office applications. 
    • Advanced use of the Windows XP, Windows 8, and Windows 10 operating systems.
    Experience
    January 2013 to Current
    Company Name City , State Business Development Regional Manager
    • Developed, implemented, and improved inventory process and procedures resulting in reducing inventory loss throughout the company to below 5%.
    • Developed and approve all company policies and procedures for inventory management and audits for POS (Point of Sale) and general store functions.
    • Utilizing Excel spreadsheets observations, system testing, and statistical reports for inventory and profit and loss.
    • Responsible for marketing strategies and campaigns each quarter.
    • Produce engaging online marketing campaigns and contests though the use of social media sites and search engines.
    • Plan and schedule internal meetings, conference calls and web based presentations while utilizing most effective communication options to explain new policies and procedures including but not limited to text and PowerPoint.
    • Plan and schedule internal meetings, conference calls and web based presentations for notify and assist Human Resources and CEO, via Audits and individual reviews, in a timely manner of all personnel-related changes involving branch office staff, including branch hierarchy reporting relationships, terminations and status changes.
    • Cross-trained and provided back-up support for multiple positions within the company.
    • Spear headed a junior leadership program which increased employee retention.
    • Tested and selected POS software that was implemented throughout the company.
    • POS set up such as new product entry, employee set up, Transaction corrections, Inventory adjustments and customized reporting.
    • Utilized most effective communication options to explain new policies and procedures including email, text, social (digital media), PowerPoint.
    • Assisted Customers with complaints or concerns about the service or product received.
    • Communicated directly with vendors to insure inventory stock levels were adequately maintained and quality of product was approved and maintained.
    • Responsible for resolving internal conflicts with both mangers and employees to ensure a productive work environment.
    • Recruitment of top talent for both entry level and management positions with a variety of different sourcing techniques including social media, University Recruiting, referrals, and job boards.
    • Notify Human Resources and CEO, via Audits and individual reviews, in a timely manner of all personnel-related changes involving branch office staff, including branch hierarchy reporting relationships, terminations and status changes.
    • Provide administrative support which includes, includes: answering phones, ordering supplies, preparing expense reimbursements, and assisting with events, presentations and report preparation.
    • Drafted biweekly time sheets for over 20 executives and employees.
    January 2012 to January 2013
    Company Name City , State Social Media and PR Manager
    • Created a social media strategy that collaborates with marketing, PR and advertising campaigns.
    • Researched top influencers, competitors, and trends in clients' industries; create timely and engaging content optimized for platform used and intended audience.
    • Monitored sites for customer service opportunities and initiate conversations on behalf of the client.
    • Planned and managed the public relations programs designed to create and maintain a favorable public image for Fortune 500 companies.
    • Utilized marketing software that measured marketing efforts and measure ROI on events and campaigns.
    • Created company literature and other forms of communication; helped design marketing and promotional materials, both print and electronic.
    • Worked with advertisers and editors for timely and useable ad and article submissions.
    • Partnered with each manager in each department to determine event budget and expenses.
    January 2011 to January 2013
    Company Name City , State Teacher/Receptionist
    • Instructed students on the fundamentals of Cheerleading, Ballet, tap, Jazz and modern.
    • Managed the receptionist area; which included greeting visitors and responding to telephone and in person request for academia or administrative request.
    • Maintained electronic and paper files; created and maintained spreadsheets utilizing excel functions, pivot tables.
    • Created customize reports that help minimize month end reporting for the leadership team.
    Education and Training
    May 2012
    Arabia Mountain High School
    City , State
    High School Diploma     Top 15% of my class 3.7
    2017
    Darton State College
    City , State     Business Administration
    Associate of Applied Science
    Skills
    administrative, administrative support, ad, advertising, back-up, Budgets, budget, Business Development, conflict resolution, content, Cost Reduction, Client, clients, customer service, delivery, email, forms, Human Resources, image, inventory management, Inventory, leadership, Managment, marketing strategies, marketing, meetings, Excel spreadsheets, excel, Microsoft Office applications, office, PowerPoint, Windows 8, Windows, Windows XP, online marketing, search engines, operating systems, personnel, pivot tables, policies, POS, presentations, PR, Problem Solving, profit and loss, promotional materials, public relations, quality, QuickBooks, receptionist, Recruiting, Recruitment, reporting, spreadsheets, strategy, telephone, answering phones
    ",BUSINESS-DEVELOPMENT 25187733," SAFETY PROFESSIONAL / CONSTRUCTION SUPERVISOR Summary Seeking a Purchasing Manager position with a firm in the Western New York vicinity in which I can utilize my 15+ years experience coupled with my B.S. in Business and my A.A.S. in Engineering Technology to contribute to the leadership and growth of the organization. Highlights Over 15 years of purchasing, materials management and logistics planning experience. Strong business/commercial experience conducting purchasing negotiations, maintaining positive business relationships and establishing strategic alliances with vendors, subcontractors and transporters. Bachelor of Science degree Able to multi-task and prioritize work load Proficient with Word, Excel and Outlook in addition to MRPII and proprietary procurement programs. Experienced preparing purchase orders and monitoring acknowledgements of and changes to POs from award to delivery Experienced expediting deliveries and conducting follow-up Experienced procuring stock material for industrial operations, maintenance and repairs Experienced maintaining minimum/maximum levels of inventory, plus insuring inventory levels are adequate, but not excessive Career advancement achieved while gaining experience in operations, inventory control, materials management, purchasing, finance, sales and project development Experienced establishing new stock numbers, entering and reconciling inventory variances in a database Experienced resolving purchase order/ invoice discrepancies Experienced initiating and running reports for cycle count performance Able to work with a team as well as independently; Supervisory experience and people development skills; Experienced interacting with high level business executives Able to travel Accomplishments Experienced preparing purchase orders and monitoring acknowledgements of and changes to POs from award to delivery Experience Safety Professional / Construction Supervisor Aug 2013 to Current Company Name － City , State Safety and Construction Supervisor Professional with experience working both in construction and general industry settings. Experienced working in construction overseeing safety for installation of equipment, underground storage tank removal, dismantling of presses, conducting industrial hygiene monitoring, plus working as a laborer, performing ISO quality auditing, plus purchasing and project management functions and coordinating environmental, health and safety for chemical waste disposal and logistics. OSHA 30 Hour Construction Safety Training and Red Cross First Aid/CPR AED Training. Buyer / Purchasing Agent Oct 2010 to Jun 2013 Company Name － City , State Manage and coordinate the procurement of materials required for the performance of business operations. Responsible for developing mutually beneficial relationships with vendors, develop initiatives to reduce lead times, and reduce costs. Procure procuring stock material to maintain inventory within budget guidelines to assure the highest fill rate. Contact suppliers to arrange for and ensure on-time deliveries. Authorize payment of invoices for procured items. Return merchandise found unacceptable resulting from the company's nonconforming material guidelines. Created and maintained the approved vendor list. Coordinate the procurement of operating supplies (e.g.: office supplies) as requested by employees and required in the performance of business operations. Created and performed supplier evaluations in compliance with the company's formal procedure. General Manager-Inventory Control/ Procurement - Temporary Consulting Assignment Aug 2009 to Oct 2010 Company Name － City , State Developed and trained clients' purchasing departments on materials and services procurement strategies and programs. Identified and created partnerships with suppliers to help clients realize the full potential of their supplier relationships in overall cost savings, strategic sourcing and transactional procurement. Developed and implemented clients' inventory programs to increase efficiencies and to identify cost savings. Assistant Materials Manager / Sr. Purchasing Agent Jan 2006 to Aug 2009 Company Name － City , State Developed and implement all materials and services procurement strategies and programs initially for local facility operations and was subsequently awarded global supplier responsibility for all Asian purchasing from Japan, China and Korea. Negotiated favorable terms and conditions with vendors and subcontractors, procured and coordinated logistics, sourced new suppliers and products, and managed inventory operations for diverse materials and supplies including all electronic components for a multi-million dollar major custom fabricator that serviced both industrial and consumer markets. Extensive experience developing strategic sourcing relationships and alternatives in support of all the business group based purchasing functions in the areas of strategic alignment and critical issue escalation. Was responsible for purchasing both inventory and non-inventory items, general expense products and services, MRO supplies and materials, capital equipment expenditures, construction projects, and for the firm's environmental, health and safety program at optimum cost consistent with prescribed specifications and service levels. Developed and authored ISO 9001-2000 procurement work instructions and procedures for the purchasing department. Participated in and successfully passed all internal and external audits without any major findings. Formulated, recommended and enforced procurement, inventory and logistics policies, guidelines and procedures. Coached and mentored direct procurement staff plus cross-functional, project teams regarding procurement requirements. Performed analysis, planning and scheduling of materials procurement in order to meet the master schedule requirements. Identified and deliver significant savings and cost improvements for internal clients. Implemented JIT inventory management system, lean manufacturing strategies, continuous improvement principles, MRPII integrated software and managed raw material inventories so they were within corporate guidelines. Maintained high-level contacts with suppliers plus negotiated and managed major contracts. Lead team in development of computerized purchase order/receipt system and E-procurement program and procedures. Reconciled and approved vendor invoices. Additionally, analyzed and established logistics policies and external transporter agreements for manufacturing operations and shipping/receiving departments. Was responsible for full financial reporting and analysis of purchasing, inventory and logistics management programs. Developed annual raw material standards along with subsequent monthly reporting of actual results against standards. Worked on cross-functional teams with other departments including with production, accounting and corporate management to develop purchasing forecasts and updates that were based on changes in costs. Additionally, validated cost improvement programs. Performed special projects including cost analysis and development of corporate strategies for contract negotiations with major suppliers. Materials Control and Purchasing Manager Feb 1994 to Aug 2005 Company Name － City , State Developed and implemented all materials and services procurement strategies and programs, negotiated favorable terms and conditions with vendors and subcontractors, procured and coordinated logistics, sourced new suppliers and products, and managed inventory operations for a multi-million dollar major custom fabricator for industrial and consumer markets. Was responsible for strategic sourcing and purchasing both inventory and non-inventory items, general expense products and services, MRO supplies and materials, capital equipment expenditures, construction projects, and for the firm's environmental, health and safety program at optimum cost consistent with prescribed specifications and service levels. Spearheaded the development of the company's ISO 9001-2000 procurement work instructions and procedures for the purchasing department. Passed all internal and external audits without any major findings. Formulated, recommended and enforced procurement, inventory and logistics policies, guidelines and procedures. Coached and directed procurement staff and cross-functional project teams regarding procurement requirements. Responsible for analyzing, planning and scheduling materials to meet the master schedule requirements. Identified and delivered significant savings and cost improvements for internal clients. Implemented JIT inventory management system, MRPII integrated software, and decreased raw material inventory costs 21.5%. Maintained high-level contacts with suppliers. Negotiated and followed-through on management of major contracts. Spearheaded development of programs and procedures for computerized purchase order/receipt system and E-procurement. Reconciled and approved all vendor invoices. Analyzed and established all logistics policies and external transporter agreements for manufacturing operations and shipping/receiving departments. Responsible for full financial reporting and analysis of purchasing, inventory and logistics management programs. Develop annual raw material standards along with subsequent monthly reporting of actual results against standard. Responsible for working with production, accounting and corporate management providing forecast purchasing updates based on changes in costs. Validated cost improvement programs. Performed special projects such as completing cost analysis and recommending strategies for contract negotiations with major suppliers. Regional Marketing Manager May 1993 to Dec 1993 Company Name － City , State Assistant Controller/MIS Program Development Manager Nov 1992 to May 1993 Company Name － City , State temporary contract position Cost Accountant/Assistant to the Controller May 1988 to Nov 1992 Company Name － City , State Project Modification Coordinator/Customer Service Operations Manager Dec 1986 to Apr 1988 Company Name － City , State Assistant Production Supervisor Aug 1983 to Sep 1986 Company Name － City , State Education 2010 OSHA Institute of America － City , State , US OSHA-30 Hour Construction Safety and Health, OSHA Institute of America, Austin, TX 2010 1995 Pennsylvania State University, Great Valley － City , State , US Certified Purchasing Manager (C.P.M.) Review & APICS Review Courses, Pennsylvania State University, Great Valley, PA, 1995 B.S. , Business Administration, Industrial Engineering 1983 Grove City College － City , State , US B.S., Business Administration/Minor in Industrial Engineering, Grove City College, Grove City, PA, 1983 A.A.S. , Engineering Technology 1979 Community College of Allegheny County － City , State , US A.A.S. Engineering Technology, Community College of Allegheny County, Pittsburgh, PA, 1979 Certifications CPR C.P.M Skills Buying/procurement, Purchasing, Operations, Inventory, Procurement, Invoices, Health And Safety, Iso, Logistics, Clients, Strategic Sourcing, Accounting, Audits, Contract Negotiations, Contracts, Cost Analysis, Financial Reporting, Jit, Logistics Management, Manufacturing Operations, Million, Scheduling, Shipping, Shipping/receiving, Purchasing Manager, Purchasing Agent, Accountant, Customer Service, Receptionist, Retail Sales, Continuous Improvement, Forecasts, Lean Manufacturing, Materials Manager, Materials Procurement, Budget, Business Operations, Buyer, Office Supplies, Construction Safety, Auditing, Cpr, Industrial Hygiene, Machine Safety, Osha 30, Osha 30 Hour, Osha 40 Hour, Project Management, Quality Auditing, Red Cross, Safety Training, Training, Underground Storage, Underground Storage Tank, Operations Manager, Increase, Inventory Control, Marketing, Award, Database, Excel, Finance, Invoice, Maintenance, Materials Management, Outlook, Point Of Sale, Pos, Project Development, Purchase Orders, Reconciling, Sales, Sales And, Word, Apics, Industrial Engineering, A.a.s. ","
    SAFETY PROFESSIONAL / CONSTRUCTION SUPERVISOR
    Summary
    Seeking a Purchasing Manager position with a firm in the Western New York vicinity in which I can utilize my 15+ years experience coupled with my B.S. in Business and my A.A.S. in Engineering Technology to contribute to the leadership and growth of the organization.
    Highlights
    • Over 15 years of purchasing, materials management and logistics planning experience. Strong business/commercial experience conducting purchasing negotiations, maintaining positive business relationships and establishing strategic alliances with vendors, subcontractors and transporters.
    • Bachelor of Science degree
    • Able to multi-task and prioritize work load
    • Proficient with Word, Excel and Outlook in addition to MRPII and proprietary procurement programs.
    • Experienced preparing purchase orders and monitoring acknowledgements of and changes to POs from award to delivery
    • Experienced expediting deliveries and conducting follow-up
    • Experienced procuring stock material for industrial operations, maintenance and repairs
    • Experienced maintaining minimum/maximum levels of inventory, plus insuring inventory levels are adequate, but not excessive
    • Career advancement achieved while gaining experience in operations, inventory control, materials management, purchasing, finance, sales and project development
    • Experienced establishing new stock numbers, entering and reconciling inventory variances in a database
    • Experienced resolving purchase order/ invoice discrepancies
    • Experienced initiating and running reports for cycle count performance
    • Able to work with a team as well as independently; Supervisory experience and people development skills; Experienced interacting with high level business executives
    • Able to travel
    Accomplishments
    Experienced preparing purchase orders and monitoring acknowledgements of and changes to POs from award to delivery
    Experience
    Safety Professional / Construction Supervisor Aug 2013 to Current
    Company Name － City , State Safety and Construction Supervisor Professional with experience working both in construction and general industry settings. Experienced working in construction overseeing safety for installation of equipment, underground storage tank removal, dismantling of presses, conducting industrial hygiene monitoring, plus working as a laborer, performing ISO quality auditing, plus purchasing and project management functions and coordinating environmental, health and safety for chemical waste disposal and logistics. OSHA 30 Hour Construction Safety Training and Red Cross First Aid/CPR AED Training.
    Buyer / Purchasing Agent Oct 2010 to Jun 2013
    Company Name － City , State Manage and coordinate the procurement of materials required for the performance of business operations. Responsible for developing mutually beneficial relationships with vendors, develop initiatives to reduce lead times, and reduce costs. Procure procuring stock material to maintain inventory within budget guidelines to assure the highest fill rate. Contact suppliers to arrange for and ensure on-time deliveries. Authorize payment of invoices for procured items. Return merchandise found unacceptable resulting from the company's nonconforming material guidelines. Created and maintained the approved vendor list. Coordinate the procurement of operating supplies (e.g.: office supplies) as requested by employees and required in the performance of business operations. Created and performed supplier evaluations in compliance with the company's formal procedure.
    General Manager-Inventory Control/ Procurement - Temporary Consulting Assignment Aug 2009 to Oct 2010
    Company Name － City , State Developed and trained clients' purchasing departments on materials and services procurement strategies and programs. Identified and created partnerships with suppliers to help clients realize the full potential of their supplier relationships in overall cost savings, strategic sourcing and transactional procurement. Developed and implemented clients' inventory programs to increase efficiencies and to identify cost savings.
    Assistant Materials Manager / Sr. Purchasing Agent Jan 2006 to Aug 2009
    Company Name － City , State Developed and implement all materials and services procurement strategies and programs initially for local facility operations and was subsequently awarded global supplier responsibility for all Asian purchasing from Japan, China and Korea. Negotiated favorable terms and conditions with vendors and subcontractors, procured and coordinated logistics, sourced new suppliers and products, and managed inventory operations for diverse materials and supplies including all electronic components for a multi-million dollar major custom fabricator that serviced both industrial and consumer markets. Extensive experience developing strategic sourcing relationships and alternatives in support of all the business group based purchasing functions in the areas of strategic alignment and critical issue escalation. Was responsible for purchasing both inventory and non-inventory items, general expense products and services, MRO supplies and materials, capital equipment expenditures, construction projects, and for the firm's environmental, health and safety program at optimum cost consistent with prescribed specifications and service levels. Developed and authored ISO 9001-2000 procurement work instructions and procedures for the purchasing department. Participated in and successfully passed all internal and external audits without any major findings. Formulated, recommended and enforced procurement, inventory and logistics policies, guidelines and procedures. Coached and mentored direct procurement staff plus cross-functional, project teams regarding procurement requirements. Performed analysis, planning and scheduling of materials procurement in order to meet the master schedule requirements. Identified and deliver significant savings and cost improvements for internal clients. Implemented JIT inventory management system, lean manufacturing strategies, continuous improvement principles, MRPII integrated software and managed raw material inventories so they were within corporate guidelines. Maintained high-level contacts with suppliers plus negotiated and managed major contracts. Lead team in development of computerized purchase order/receipt system and E-procurement program and procedures. Reconciled and approved vendor invoices. Additionally, analyzed and established logistics policies and external transporter agreements for manufacturing operations and shipping/receiving departments. Was responsible for full financial reporting and analysis of purchasing, inventory and logistics management programs. Developed annual raw material standards along with subsequent monthly reporting of actual results against standards. Worked on cross-functional teams with other departments including with production, accounting and corporate management to develop purchasing forecasts and updates that were based on changes in costs. Additionally, validated cost improvement programs. Performed special projects including cost analysis and development of corporate strategies for contract negotiations with major suppliers.
    Materials Control and Purchasing Manager Feb 1994 to Aug 2005
    Company Name － City , State Developed and implemented all materials and services procurement strategies and programs, negotiated favorable terms and conditions with vendors and subcontractors, procured and coordinated logistics, sourced new suppliers and products, and managed inventory operations for a multi-million dollar major custom fabricator for industrial and consumer markets. Was responsible for strategic sourcing and purchasing both inventory and non-inventory items, general expense products and services, MRO supplies and materials, capital equipment expenditures, construction projects, and for the firm's environmental, health and safety program at optimum cost consistent with prescribed specifications and service levels. Spearheaded the development of the company's ISO 9001-2000 procurement work instructions and procedures for the purchasing department. Passed all internal and external audits without any major findings. Formulated, recommended and enforced procurement, inventory and logistics policies, guidelines and procedures. Coached and directed procurement staff and cross-functional project teams regarding procurement requirements. Responsible for analyzing, planning and scheduling materials to meet the master schedule requirements. Identified and delivered significant savings and cost improvements for internal clients. Implemented JIT inventory management system, MRPII integrated software, and decreased raw material inventory costs 21.5%. Maintained high-level contacts with suppliers. Negotiated and followed-through on management of major contracts. Spearheaded development of programs and procedures for computerized purchase order/receipt system and E-procurement. Reconciled and approved all vendor invoices. Analyzed and established all logistics policies and external transporter agreements for manufacturing operations and shipping/receiving departments. Responsible for full financial reporting and analysis of purchasing, inventory and logistics management programs. Develop annual raw material standards along with subsequent monthly reporting of actual results against standard. Responsible for working with production, accounting and corporate management providing forecast purchasing updates based on changes in costs. Validated cost improvement programs. Performed special projects such as completing cost analysis and recommending strategies for contract negotiations with major suppliers.
    Regional Marketing Manager May 1993 to Dec 1993
    Company Name － City , State
    Assistant Controller/MIS Program Development Manager Nov 1992 to May 1993
    Company Name － City , State temporary contract position
    Cost Accountant/Assistant to the Controller May 1988 to Nov 1992
    Company Name － City , State Project Modification Coordinator/Customer Service
    Operations Manager Dec 1986 to Apr 1988
    Company Name － City , State
    Assistant Production Supervisor Aug 1983 to Sep 1986
    Company Name － City , State
    Education
    2010 OSHA Institute of America － City , State , US OSHA-30 Hour Construction Safety and Health, OSHA Institute of America, Austin, TX 2010
    1995 Pennsylvania State University, Great Valley － City , State , US Certified Purchasing Manager (C.P.M.) Review & APICS Review Courses, Pennsylvania State University, Great Valley, PA, 1995
    B.S. , Business Administration, Industrial Engineering 1983 Grove City College － City , State , US B.S., Business Administration/Minor in Industrial Engineering, Grove City College, Grove City, PA, 1983
    A.A.S. , Engineering Technology 1979 Community College of Allegheny County － City , State , US A.A.S. Engineering Technology, Community College of Allegheny County, Pittsburgh, PA, 1979
    Certifications
    CPR C.P.M
    Skills
    Buying/procurement, Purchasing, Operations, Inventory, Procurement, Invoices, Health And Safety, Iso, Logistics, Clients, Strategic Sourcing, Accounting, Audits, Contract Negotiations, Contracts, Cost Analysis, Financial Reporting, Jit, Logistics Management, Manufacturing Operations, Million, Scheduling, Shipping, Shipping/receiving, Purchasing Manager, Purchasing Agent, Accountant, Customer Service, Receptionist, Retail Sales, Continuous Improvement, Forecasts, Lean Manufacturing, Materials Manager, Materials Procurement, Budget, Business Operations, Buyer, Office Supplies, Construction Safety, Auditing, Cpr, Industrial Hygiene, Machine Safety, Osha 30, Osha 30 Hour, Osha 40 Hour, Project Management, Quality Auditing, Red Cross, Safety Training, Training, Underground Storage, Underground Storage Tank, Operations Manager, Increase, Inventory Control, Marketing, Award, Database, Excel, Finance, Invoice, Maintenance, Materials Management, Outlook, Point Of Sale, Pos, Project Development, Purchase Orders, Reconciling, Sales, Sales And, Word, Apics, Industrial Engineering, A.a.s.
    ",CONSTRUCTION 91189201," CONSULTANT Core Qualifications SKILLS AND ACTIVITIES Volunteer English Teacher for ""Teach India""; Challenge for Charity; SQL, SPSS, Tableau, MS Excel, Power Point. Accomplishments Evert McCabe Fellowship, Rick and Marilyn Wong Scholarship, Business Technology Club Board member Owned development, testing and maintenance of 4 mission critical Web Services that powered a Web based product that generated over $5M in annual revenue. Won ""Beyond the Call of Duty"" award for outstanding effort Experience 04/2015 to 04/2015 Consultant Company Name － City , State Cloud and mobile services) Create journey maps and identify touch points for different personas of application developers. Asses the capability maturity of different components within Windows, iOS, and Android development platforms. 01/2015 to 03/2015 New Product Development Consultant Company Name － City , State (hyper-converged IT Infrastructure) 06/2014 to 08/2014 Product Marketing Manager Intern, vCloud Air Company Name － City , State Identified market size, and target customer segments for a new hyper converged IT infrastructure product. Conducted competitive analysis. Proposed a product for mid-market and a Go-to-Market strategy. VMware Inc., Palo Alto, CA Summer 2014 Product Marketing Manager Intern, vCloud Air (Infrastructure as a service- IaaS) Interviewed VMware customers to discover adoption rate of vCloud Air based on use cases. Identified top 10 customer use cases of vCloud Air. Presented specific changes to fine tune targeting and positioning of vCloud Air. Analyzed win/loss interviews to identify top 8 buying criteria and top 4 ROI drivers used by potential customers to select IaaS vendor. Recommended specific changes to fine tune sales tool-kit. Developed a content strategy for VMware's IaaS case studies by eliciting buying criteria, and by bench-marking 150 IaaS case studies published by competitors such as AWS, Microsoft Azure, Rackspace, and Google. 01/2014 to 03/2014 MBA Marketing Consultant Company Name － City , State Developed a market entry plan for a new network Security Software as a Service (SaaS) product. Conducted market research and competitive analysis to identify opportunity worth $1.6B in network security space. Proposed and presented acquisition as the market entry route to the executive team. In May, F5 Networks acquired Defense.Net - a cloud based security SaaS provider. 01/2012 to 01/2013 Team Leader Company Name － City , State Client: An international chain of convenience stores) Led an agile product team of 8 consultants to develop and implement 5 core Web Services of customer loyalty software to help the client capture $600M in annual revenue. 01/2007 to 01/2012 Technology & Product Analyst Company Name － City , State Client: An American publishing and financial information firm) Owned development, testing and maintenance of 4 mission critical Web Services that powered a Web based product that generated over $5M in annual revenue. Won ""Beyond the Call of Duty"" award for outstanding effort. Proposed methods to speed up online financial news search feature of client's Web product and presented to Vice President of Technology, resulting in a project win worth $0.9M for Infosys. Developed a software to filter out redundant information from enterprise databases, eliminated manual processes and saved $550K per annum for the client. Received highest client satisfaction rating for the project. Education Master of Business Administration : Business Technology The Michael G. Foster School of Business, University of Washington － City , State , US The Michael G. Foster School of Business, University of Washington, Seattle, WA June 2015 Candidate for Master of Business Administration Evert McCabe Fellowship, Rick and Marilyn Wong Scholarship, Business Technology Club Board member Bachelor of Engineering : Computer Science Manipal Institute of Technology, Manipal University Manipal Institute of Technology, Manipal University, Manipal, India May 2007 Bachelor of Engineering, Computer Science Founder of DISHA - a socio-economic platform for the underprivileged students. Co-founder & first general secretary of RED X - the largest student club of the university. Professional Affiliations Evert McCabe Fellowship, Rick and Marilyn Wong Scholarship, Business Technology Club Board member Skills Web Services, Award, Databases, Maintenance, Publishing, Satisfaction, Testing, Web Based, It Infrastructure, Excel, Ms Excel, Spss, Sql, Competitive Analysis, Marketing, New Product Development, Product Development, Transmissions, Aws, Buying, Buying/procurement, Cases, Drivers, Iaas, Product Marketing, Roi, Sales, Use Cases, Vmware, Market Research, Mba, Network Security, Saas, Security, Software As A Service, Android, Ios, Red X, Secretary ","
    CONSULTANT
    Core Qualifications
    • SKILLS AND ACTIVITIES
    • Volunteer English Teacher for ""Teach India""; Challenge for Charity; SQL, SPSS, Tableau, MS Excel, Power Point.
    Accomplishments
    • Evert McCabe Fellowship, Rick and Marilyn Wong Scholarship, Business Technology Club Board member
    • Owned development, testing and maintenance of 4 mission critical Web Services that powered a Web based product that generated over $5M in annual revenue. Won ""Beyond the Call of Duty"" award for outstanding effort
    Experience
    04/2015 to 04/2015
    Consultant Company Name － City , State
    • Cloud and mobile services)
    • Create journey maps and identify touch points for different personas of application developers. Asses the capability maturity of different components within Windows, iOS, and Android development platforms.
    01/2015 to 03/2015
    New Product Development Consultant Company Name － City , State (hyper-converged IT Infrastructure)
    06/2014 to 08/2014
    Product Marketing Manager Intern, vCloud Air Company Name － City , State
    • Identified market size, and target customer segments for a new hyper converged IT infrastructure product. Conducted competitive analysis. Proposed a product for mid-market and a Go-to-Market strategy. VMware Inc., Palo Alto, CA Summer 2014 Product Marketing Manager Intern, vCloud Air (Infrastructure as a service- IaaS)
    • Interviewed VMware customers to discover adoption rate of vCloud Air based on use cases. Identified top 10 customer use cases of vCloud Air. Presented specific changes to fine tune targeting and positioning of vCloud Air.
    • Analyzed win/loss interviews to identify top 8 buying criteria and top 4 ROI drivers used by potential customers to select IaaS vendor. Recommended specific changes to fine tune sales tool-kit.
    • Developed a content strategy for VMware's IaaS case studies by eliciting buying criteria, and by bench-marking 150 IaaS case studies published by competitors such as AWS, Microsoft Azure, Rackspace, and Google.
    01/2014 to 03/2014
    MBA Marketing Consultant Company Name － City , State
    • Developed a market entry plan for a new network Security Software as a Service (SaaS) product. Conducted market research and competitive analysis to identify opportunity worth $1.6B in network security space.
    • Proposed and presented acquisition as the market entry route to the executive team. In May, F5 Networks acquired Defense.Net - a cloud based security SaaS provider.
    01/2012 to 01/2013
    Team Leader Company Name － City , State
    • Client: An international chain of convenience stores)
    • Led an agile product team of 8 consultants to develop and implement 5 core Web Services of customer loyalty software to help the client capture $600M in annual revenue.
    01/2007 to 01/2012
    Technology & Product Analyst Company Name － City , State
    • Client: An American publishing and financial information firm)
    • Owned development, testing and maintenance of 4 mission critical Web Services that powered a Web based product that generated over $5M in annual revenue. Won ""Beyond the Call of Duty"" award for outstanding effort.
    • Proposed methods to speed up online financial news search feature of client's Web product and presented to Vice President of Technology, resulting in a project win worth $0.9M for Infosys.
    • Developed a software to filter out redundant information from enterprise databases, eliminated manual processes and saved $550K per annum for the client. Received highest client satisfaction rating for the project.
    Education
    Master of Business Administration : Business Technology The Michael G. Foster School of Business, University of Washington － City , State , US The Michael G. Foster School of Business, University of Washington, Seattle, WA June 2015 Candidate for Master of Business Administration Evert McCabe Fellowship, Rick and Marilyn Wong Scholarship, Business Technology Club Board member
    Bachelor of Engineering : Computer Science Manipal Institute of Technology, Manipal University Manipal Institute of Technology, Manipal University, Manipal, India May 2007 Bachelor of Engineering, Computer Science Founder of DISHA - a socio-economic platform for the underprivileged students. Co-founder & first general secretary of RED X - the largest student club of the university.
    Professional Affiliations
    Evert McCabe Fellowship, Rick and Marilyn Wong Scholarship, Business Technology Club Board member
    Skills
    Web Services, Award, Databases, Maintenance, Publishing, Satisfaction, Testing, Web Based, It Infrastructure, Excel, Ms Excel, Spss, Sql, Competitive Analysis, Marketing, New Product Development, Product Development, Transmissions, Aws, Buying, Buying/procurement, Cases, Drivers, Iaas, Product Marketing, Roi, Sales, Use Cases, Vmware, Market Research, Mba, Network Security, Saas, Security, Software As A Service, Android, Ios, Red X, Secretary
    ",CONSULTANT 30083943," SALES Professional Summary graduated from earle high school in may of 1975 and the enlisted in the united states air force from june 1975 to may 1976 honorable discharge started working in a small lumber co where I became a volunteer firefighter and then EMT on an ambulance for 20 years changed careers in 1994 where I went to work for Methodist hospital as an emt started college in 1995 to get in to nursing school graduated in 2001 with associates of applied science in nursing still working with Methodist now as a nurse started in different areas at university and finally wound up doing surgery went to chest pain in er to get more experience doing cv for a year then went to Methodist north to work in surgery cvor my main interest but also done general orthro and cysto as well in august 2015 I retired from Methodist after 21years service to travel nurse since then after a bad travel assignment I went to st francis Bartlett from dec 2015 to march 2016 but decided to go back traveling with a different company went to baxter regional hospital in mountain home from march 2016 to june 2016 then cox south hospital in springfield mo cut short contract due to my house flooding was out for 7 weeks then went to Missouri university hospital in Columbia mo from sept 2016 to dec 2016 Skill Highlights Laparasopic procedures familiarity Medication administration expert Vascular care understanding Advanced Cardiac Life Support (ACLS) certification Computerized charting specialist Enthusiastic caregiver IV drug therapy management Specimen collection/processing proficiency Sterilization techniques mastery OR and ER experience Accomplishments Collaboration Collaborated with physicians to plan and implement patient care. Compliance Maintained compliance with regulatory standards by [compliance activity] . Family Support Educated families about procedures, treatment regimens, prevention and care.Documentation Documented patient intake information.Patient Care Ensured quality control through admissions, assessment, treatment and referral for a broad range of patients. Treated patients suffering from trauma, acute chest pain, respiratory failure and drug overdoses.Documentation Documented patient information obtained from intake interviews.Custodial Duties Kept linen and utility areas clean, emptied and cleaned urinals and bedpans, emptied patient dirty linen hampers. Reporting Prepared regular charts on patient's health related history, medication restrictions and allergies.OSHA Compliance Properly disposed of daily biohazard waste in compliance with federal and local regulations. Patient Education Educated patients about medical procedure steps, recovery measures and medication instructions.Physician Support Consistently praised by physicians for efficient assistance in minor surgical procedures and patient handling.Surgical Preparation Prepared patients for surgery by performing screening tests, evaluating vitals and administering proper medication. Collaboration Compliance Family Support Educated families about procedures, treatment regimens, prevention and care. Maintained compliance with regulatory standards by [compliance activity] . Collaborated with physicians to plan and implement patient care. Professional Experience sales 10/1981 to 07/1994 Company Name City , State ware house foreman ordering materials operating fork lifts sales 07/1976 to 10/1981 Company Name City , State sales office clerk 05/1975 to 06/1976 Company Name City , State typing duties leave request pulling dorm guard duty when necessary registered nurse\emt 07/1994 to 08/2015 Company Name City , State started out as emt then registered nurse circulator in surgery 12/2015 to 03/2016 Company Name City , State Military Experience office clerk 05/1975 to 06/1976 Company Name City , State airman of the month honorable discharge Education and Training Associate of Applied Science 2001 southwest tennessee community college City , State , usa 1980 midsouth community college City , State , usa emt cert High School Diploma 1975 earle high school City , State , usa Licenses tennessee license 133714 inactive arkansas licenseR070029 active florida license RN9407268 active BLS 2017 ACLS 2017 Personal Information birthday:march 10 1956 gender:male religion:church of christ martial status:married number of children:one son two daughters Skills started out hand charting but now at north computer charting on cerner.i run the tmr laser in the heart rooms operate the cryo and ablation machine.i operate the veri q machine measuring blood flow the the arteries.operate the laparoscopic equipment in the heart and general side of the OR.start iv's on patients give antibiotics run fluids thru iv pumps. i know how to prep a pt for surgery making sure the saftey of the pt before during and after surgery. i have done moderate sedation of pts call the family during surgery make sure chart is correct and everything is signed before surgery. making sure any blood products are needed ","
    SALES
    Professional Summary

    graduated from earle high school in may of 1975 and the enlisted in the united states air force from june 1975 to may 1976 honorable discharge started working in a small lumber co where I became a volunteer firefighter and then EMT on an ambulance for 20 years changed careers in 1994 where I went to work for Methodist hospital as an emt started college in 1995 to get in to nursing school graduated in 2001 with associates of applied science in nursing still working with Methodist now as a nurse started in different areas at university and finally wound up doing surgery went to chest pain in er to get more experience doing cv for a year then went to Methodist north to work in surgery cvor my main interest but also done general orthro and cysto as well in august 2015 I retired from Methodist after 21years service to travel nurse since then after a bad travel assignment I went to st francis Bartlett from dec 2015 to march 2016 but decided to go back traveling with a different company went to baxter regional hospital in mountain home from march 2016 to june 2016 then cox south hospital in springfield mo cut short contract due to my house flooding was out for 7 weeks then went to Missouri university hospital in Columbia mo from sept 2016 to dec 2016

    Skill Highlights
    • Laparasopic procedures familiarity
    • Medication administration expert
    • Vascular care understanding
    • Advanced Cardiac Life Support (ACLS) certification
    • Computerized charting specialist
    • Enthusiastic caregiver
    • IV drug therapy management
    • Specimen collection/processing proficiency
    • Sterilization techniques mastery
    • OR and ER experience
    Accomplishments

    Collaboration

    • Collaborated with physicians to plan and implement patient care.
    • Compliance
    • Maintained compliance with regulatory standards by [compliance activity] .
    • Family Support
    • Educated families about procedures, treatment regimens, prevention and care.Documentation
    • Documented patient intake information.Patient Care
    • Ensured quality control through admissions, assessment, treatment and referral for a broad range of patients.
    • Treated patients suffering from trauma, acute chest pain, respiratory failure and drug overdoses.Documentation
    • Documented patient information obtained from intake interviews.Custodial Duties
    • Kept linen and utility areas clean, emptied and cleaned urinals and bedpans, emptied patient dirty linen hampers.
    • Reporting
    • Prepared regular charts on patient's health related history, medication restrictions and allergies.OSHA Compliance
    • Properly disposed of daily biohazard waste in compliance with federal and local regulations.
    • Patient Education
    • Educated patients about medical procedure steps, recovery measures and medication instructions.Physician Support
    • Consistently praised by physicians for efficient assistance in minor surgical procedures and patient handling.Surgical Preparation
    • Prepared patients for surgery by performing screening tests, evaluating vitals and administering proper medication. Collaboration
      • Compliance
        • Family Support
          • Educated families about procedures, treatment regimens, prevention and care.
          Maintained compliance with regulatory standards by [compliance activity] .
        Collaborated with physicians to plan and implement patient care.

    Professional Experience
    sales 10/1981 to 07/1994 Company Name City , State

    ware house foreman

    ordering materials

    operating fork lifts
    sales 07/1976 to 10/1981 Company Name City , State

    sales

    office clerk 05/1975 to 06/1976 Company Name City , State

    typing duties

    leave request

    pulling dorm guard duty when necessary
    registered nurse\emt 07/1994 to 08/2015 Company Name City , State started out as emt then registered nurse
    circulator in surgery 12/2015 to 03/2016 Company Name City , State
    Military Experience
    office clerk 05/1975 to 06/1976 Company Name City , State

    airman of the month

    honorable discharge
    Education and Training
    Associate of Applied Science 2001 southwest tennessee community college City , State , usa
    1980 midsouth community college City , State , usa

    emt cert
    High School Diploma 1975 earle high school City , State , usa
    Licenses

    tennessee license 133714 inactive

    arkansas licenseR070029 active

    florida license RN9407268 active

    BLS 2017

    ACLS 2017

    Personal Information

    birthday:march 10 1956

    gender:male

    religion:church of christ

    martial status:married

    number of children:one son two daughters

    Skills

    started out hand charting but now at north computer charting on cerner.i run the tmr laser in the heart rooms operate the cryo and ablation machine.i operate the veri q machine measuring blood flow the the arteries.operate the laparoscopic equipment in the heart and general side of the OR.start iv's on patients give antibiotics run fluids thru iv pumps. i know how to prep a pt for surgery making sure the saftey of the pt before during and after surgery. i have done moderate sedation of pts call the family during surgery make sure chart is correct and everything is signed before surgery. making sure any blood products are needed

    ",SALES 12613221," SLEEP TECHNOLOGIST, RPSGT Summary Healthcare professional with more than ten years' experience seeking an opportunity where I can utilize my skills and knowledge in multiple healthcare settings to have a positive impact impact on patient outcomes. Looking for a work setting in health information management and technology where my previous training in HIPPA Privacy and Security, performance improvement and quality assurance will help position me for career advancement. Highlights Member of AHIMA Member of ILHIMA Member of HIMSS Member of HFMA More than ten years healthcare experience CPR Certified Need minimal supervision Analytical Critical EHR experience Skills Works proficiently with minimal supervision, fluent communication skills demonstrated daily through interactions with various patient and family demographics, CPR certified, critical thinking while working independently in a patient diagnostic sleep lab, disease management, inventory control by managing waste and reducing duplicate testing, medical terminology, Windows OS, patient evaluation, patient preparation, problem solving, strategic planning, oxygen education and therapy, equipment troubleshooting. Accomplishments Interscore Relability Testing 92% average (expected 85%). Obtained my Registered Polysomnographic Technologist license in 01/2015. Graduated Valedictorian Hannibal La-Grange University in 2000. Experience Sleep Technologist, RPSGT 12/2015 to Current Company Name City , State Polysomnogram preparation and set up, diagnostic testing,. PAP and oxygen titration studies, monitoring and scoring complete patient. studies using AASM standards, Interscore Reliability Testing 92% average (expected 85%), CPR. certified, data transfers, Windows OS, work diligently with minimal supervision in a 1:2 technologist to patient ratio. Neurophysiology Technician, RPSGT 01/2009 to 11/2015 Company Name City , State Performing EEG and LTM. Measuring in 10-20, patient preparation and education, monitor and note abnormalities. Sleep study preparation & set up, prepare & calibrate equipment prior to testing, following AASM protocol for MSLT, MWT, PAP and oxygen studies, assist with scoring sleep studies, fluent communication skills, sharp critical thinking skills, diligently work with minimal supervision. Billing patients in outpatient sleep center. Healthcare Specialist, CRT 09/2005 to 12/2008 Company Name City , State Clinical patient evaluation in home setting, implement disease management programs, respiratory & sleep equipment set up and education, fluent communication skills, sharp critical thinking skills, diligently work with minimal supervision. Education May, 2000 Hannibal La-Grange University City , State Applied Associates Degree of Science Respiratory Therapy Graduate as Valedictorian of Respiratory Therapy Class *Winner of John Rodgers Memorial Scholarship Bachelor of Science : Healthcare Information Management & Technology 1999 2017 University of Wisconsin City , State Healthcare Information Management & Technology Skills Billing, communication skills, CPR Certified, CPR certified, critical thinking, disease management, EHR experience, inventory control, managing, medical terminology, Windows OS, Works, patient evaluation, patient preparation, problem solving, Respiratory Therapy, strategic planning, supervision, therapy, troubleshooting ","
    SLEEP TECHNOLOGIST, RPSGT
    Summary
    Healthcare professional with more than ten years' experience seeking an opportunity where I can utilize my skills and knowledge in multiple healthcare settings to have a positive impact impact on patient outcomes. Looking for a work setting in health information management and technology where my previous training in HIPPA Privacy and Security, performance improvement and quality assurance will help position me for career advancement.
    Highlights
    • Member of AHIMA
    • Member of ILHIMA
    • Member of HIMSS
    • Member of HFMA
    • More than ten years healthcare experience
    • CPR Certified
    • Need minimal supervision
    • Analytical
    • Critical
    • EHR experience
    • Skills
    • Works proficiently with minimal supervision, fluent communication skills demonstrated daily through interactions with various patient and family demographics, CPR certified, critical thinking while working independently in a patient diagnostic sleep lab, disease management, inventory control by managing waste and reducing duplicate testing, medical terminology, Windows OS, patient evaluation, patient preparation, problem solving, strategic planning, oxygen education and therapy, equipment troubleshooting.
    Accomplishments
    • Interscore Relability Testing 92% average (expected 85%).
    • Obtained my Registered Polysomnographic Technologist license in 01/2015.
    • Graduated Valedictorian Hannibal La-Grange University in 2000.
    Experience
    Sleep Technologist, RPSGT 12/2015 to Current Company Name City , State
    • Polysomnogram preparation and set up, diagnostic testing,.
    • PAP and oxygen titration studies, monitoring and scoring complete patient.
    • studies using AASM standards, Interscore Reliability Testing 92% average (expected 85%), CPR.
    • certified, data transfers, Windows OS, work diligently with minimal supervision in a 1:2 technologist to patient ratio.
    Neurophysiology Technician, RPSGT 01/2009 to 11/2015 Company Name City , State
    • Performing EEG and LTM.
    • Measuring in 10-20, patient preparation and education, monitor and note abnormalities.
    • Sleep study preparation & set up, prepare & calibrate equipment prior to testing, following AASM protocol for MSLT, MWT, PAP and oxygen studies, assist with scoring sleep studies, fluent communication skills, sharp critical thinking skills, diligently work with minimal supervision.
    • Billing patients in outpatient sleep center.
    Healthcare Specialist, CRT 09/2005 to 12/2008 Company Name City , State
    • Clinical patient evaluation in home setting, implement disease management programs, respiratory & sleep equipment set up and education, fluent communication skills, sharp critical thinking skills, diligently work with minimal supervision.
    Education
    May, 2000 Hannibal La-Grange University City , State Applied Associates Degree of Science Respiratory Therapy Graduate as Valedictorian of Respiratory Therapy Class *Winner of John Rodgers Memorial Scholarship
    Bachelor of Science : Healthcare Information Management & Technology 1999 2017 University of Wisconsin City , State Healthcare Information Management & Technology
    Skills
    Billing, communication skills, CPR Certified, CPR certified, critical thinking, disease management, EHR experience, inventory control, managing, medical terminology, Windows OS, Works, patient evaluation, patient preparation, problem solving, Respiratory Therapy, strategic planning, supervision, therapy, troubleshooting
    ",HEALTHCARE 15581242," SALES SPECIALIST Objective To obtain a position in a challenging environment that presents the opportunities for growth and knowledge; where I can maximize and apply my work ethic, time management skills, management techniques, quality assurance skills, and scientific knowledge. Education Bachelor of Science : Biology , May 2016 University of Houston － City , State Minor in Health Science Experience Sales Specialist December 2014 to Current Company Name － City , State Processed sales, payments, credits, refunds and exchanges in a high volume environment. Assisted customers in person/ remotely with IT setup, including data migration and app installation. Introduce corporate and small businesses to IT repair, device management, and financing services. Vice President May 2014 to Current Company Name － City , State Negotiated relationships with sponsors, clients, and external organization on marketing initiatives. Organized and implemented community events/ fundraisers, with over 500 people in attendance. Established multiple $1,000 scholarships, while retaining sizable account balance for next administration.  Lab Assistant September 2013 to January 2014 Company Name － City , State Maintained highly detailed records of all procedures, methods, and materials utilized on specimens. Demonstrated leadership skills while coordinating a diverse team tasked with independent asssignments. Technical skills manipulating sensitive model organisms, hazardous materials, and fine tuned equipment.   Qualifications 3 years of experience within Sales, IT, and Consulting   Apple CRM: proprietary CRM software used to organize client information, track leads, and finalize sales SAP Inventory Management: Software to track product movement, catalog merchandise, and audit for loss  iOSdm Hub & Jamf: device management platform to maintain functionality, and push software updates Conducted research on model organism, fruit fly ( Drosophila, melanogaster) Skills Bilingual (Bangla & English) Staff mentoring and development Motivated and self-driven business acumen Strong customer service experience  Exceeds performance and sales quotas  Held leadership roles within university/community organizations Advanced mathematical aptitude Knowledgeable with computers and other technical skills (Windows/Mac) ","
    SALES SPECIALIST
    Objective
    To obtain a position in a challenging environment that presents the opportunities for growth and knowledge; where I can maximize and apply my work ethic, time management skills, management techniques, quality assurance skills, and scientific knowledge.
    Education
    Bachelor of Science : Biology , May 2016 University of Houston － City , State Minor in Health Science
    Experience
    Sales Specialist
    December 2014 to Current     Company Name － City , State
    • Processed sales, payments, credits, refunds and exchanges in a high volume environment.
    • Assisted customers in person/ remotely with IT setup, including data migration and app installation.
    • Introduce corporate and small businesses to IT repair, device management, and financing services.
    Vice President
    May 2014 to Current     Company Name － City , State
    • Negotiated relationships with sponsors, clients, and external organization on marketing initiatives.
    • Organized and implemented community events/ fundraisers, with over 500 people in attendance.
    • Established multiple $1,000 scholarships, while retaining sizable account balance for next administration. 
    Lab Assistant
    September 2013 to January 2014     Company Name － City , State
    • Maintained highly detailed records of all procedures, methods, and materials utilized on specimens.
    • Demonstrated leadership skills while coordinating a diverse team tasked with independent asssignments.
    • Technical skills manipulating sensitive model organisms, hazardous materials, and fine tuned equipment.  
    Qualifications
    • 3 years of experience within Sales, IT, and Consulting  
    • Apple CRM: proprietary CRM software used to organize client information, track leads, and finalize sales
    • SAP Inventory Management: Software to track product movement, catalog merchandise, and audit for loss 
    • iOSdm Hub & Jamf: device management platform to maintain functionality, and push software updates
    • Conducted research on model organism, fruit fly ( Drosophila, melanogaster)
    Skills
    • Bilingual (Bangla & English)
    • Staff mentoring and development
    • Motivated and self-driven business acumen
    • Strong customer service experience 
    • Exceeds performance and sales quotas
    •  Held leadership roles within university/community organizations
    • Advanced mathematical aptitude
    • Knowledgeable with computers and other technical skills (Windows/Mac)
    ",SALES 26919036," CONSULTANT ACCOUNT Summary This letter is to express my interest in your . I believe that my skills and qualifications make me a viable candidate for this opportunity. Below is a brief summary of my skill set for your consideration. I am confident that my experience and professional dedication will enable me to provide your organization with the skills you expect from your staff. I look forward to meeting you. I can be contacted at 404 Skills PROFESSIONAL SUMMARY Experienced, results oriented Customer Service Supervisor with a proven record of achieving business goals and objectives. Adept at communicating with all levels of management, sales, and internal departments to coordinate overall customer experience efforts. Demonstrate success implementing and executing key projects. Leadership (14 years) Process Improvement Proven Project Management Skills (1 year) Strategic Account Planning Manage Cross Functional Teams Strong Analytical Skills Customer Experience/Retention Excellent Negotiation Skills Experience Consultant Account 12/2014 to Current Company Name Responsible for strategic and tactical execution of project management initiatives that support the account management workgroup. Define project scope, goals and deliverables that support business goals in collaboration with leadership and key stakeholders. Drive online portal utilization strategies and approaches to increase business automation. Launched a Core Team to the promote business automation - up 20 points (Q1 44% - Q2 64%) Drive and evaluate best practices and determine approaches for customer relationships. Driving record breaking results for Customer Loyalty Index (South #1 at 9.73%) and a record breaking survey score for the South's Net Promoter Score of 83% Drive and evaluate ways to minimize churn, to protect Verizon's customer base Audit and Certify action plan initiative that will drive the desired results Collaborate with field partners to drive opportunities and penetration into VES accounts Proactively conduct analysis to identify root causes and data trends across key account management metrics. Verizon Business & Government Customer Operations Supervisor Account Management (Global Enterprise Advisors. 09/2013 to 12/2014 Company Name City , State Define, develop and implement strategic account plans encompassing AR reduction, business automation utilization, monthly audits and proactive servicing. Led Self-Serve Execution team for the South Area (Initiative) Communicate with customers, management and internal departments to coordinate account projects as outlined in strategic account plan. Delivered strong engagement at the account level and was able to overcome substantial opportunities with inherited relationships; 88% Customer Relationship Survey 1H2014 - Top Supervisor Team Net Promoter Score of 87% 2H2014 Professional experience continued Novella Walton Phone: 404-556-7261 Email: Novella.Walton@VerizonWireless.com Page 2 of 2 Lead and direct forward thinking Global Enterprise Advisor team in servicing fortune 100 customers. Assisting Sales to renew existing contracts, introducing new services via migrations. Strong 2Q Leadership Net Promoter Score improvement, from 69% to 100% June and July Manage and provide sales and services for 15 key enterprise contracts representing an $8-10 million revenue base. Supervisor Account 05/2011 to 09/2013 Company Name Provide support to internal and external customers through equipment order processing and account maintenance transactions for National, Major, and SMB Accounts. Partnering with the Business Sales Channel to service our customers, assist with escalations, and handle large research requests as required. The focus is to complete all requests sent through Workflow Manager with accuracy and in a timely manner ensuring commitment times to our customers are maintained. This role will provide online support as needed and will answer all account, equipment ordering, and My BIZ/VEC related questions. National Account Business Service Center Supervisor 03/2005 to 05/2011 Company Name City , State Responsible for working with peers to provide alternative to successfully increase quality and productivity measures. Implemented strategies to reduce churn to <> Offer alternatives scripting to increase customer satisfaction and net promoter scores. Interface with training to identify training needs and assign to SMEs (subject matter experts). Monitor and track phone team's performance through intraday reporting and systems. Evaluate individual performance through daily interactions, audits, monitoring and feedback. Education and Training Bachelor of Arts : Communications 1984 Mercer University City , State Communications Skills Account Management, Process Improvement, Sales Additional Information Awards and Recognitions 2006 Top Team Award (August and October) Ranked #1 of 17 Supervisory Teams 2006 4th Quarter Leader 2009 Winner's Circle Award (Alltel Migration) Projects Strategic Churn Reduction Team Center Champion for the release and implementation of OneSource S.E.L.F (Supervisor Enrichment Leadership Fundamentals) Alltel Migration Project NSA Account Team Supervisor June 2004 - Mar 2005 Consumer Support / CMA Supervisor May 2000 - June 2004 ","
    CONSULTANT ACCOUNT
    Summary
    This letter is to express my interest in your . I believe that my skills and qualifications make me a viable candidate for this opportunity. Below is a brief summary of my skill set for your consideration. I am confident that my experience and professional dedication will enable me to provide your organization with the skills you expect from your staff. I look forward to meeting you. I can be contacted at 404
    Skills
    • PROFESSIONAL SUMMARY
    • Experienced, results oriented Customer Service Supervisor with a proven record of achieving business goals and objectives. Adept at communicating with all levels of management, sales, and internal departments to coordinate overall customer experience efforts. Demonstrate success implementing and executing key projects.
    • Leadership (14 years)
    • Process Improvement
    • Proven Project Management Skills (1 year)
    • Strategic Account Planning
    • Manage Cross Functional Teams
    • Strong Analytical Skills
    • Customer Experience/Retention
    • Excellent Negotiation Skills
    Experience
    Consultant Account 12/2014 to Current Company Name
    • Responsible for strategic and tactical execution of project management initiatives that support the account management workgroup.
    • Define project scope, goals and deliverables that support business goals in collaboration with leadership and key stakeholders.
    • Drive online portal utilization strategies and approaches to increase business automation.
    • Launched a Core Team to the promote business automation - up 20 points (Q1 44% - Q2 64%) Drive and evaluate best practices and determine approaches for customer relationships.
    • Driving record breaking results for Customer Loyalty Index (South #1 at 9.73%) and a record breaking survey score for the South's Net Promoter Score of 83% Drive and evaluate ways to minimize churn, to protect Verizon's customer base Audit and Certify action plan initiative that will drive the desired results Collaborate with field partners to drive opportunities and penetration into VES accounts Proactively conduct analysis to identify root causes and data trends across key account management metrics.
    • Verizon Business & Government Customer Operations Supervisor Account Management (Global Enterprise Advisors.
    09/2013 to 12/2014 Company Name City , State
    • Define, develop and implement strategic account plans encompassing AR reduction, business automation utilization, monthly audits and proactive servicing.
    • Led Self-Serve Execution team for the South Area (Initiative) Communicate with customers, management and internal departments to coordinate account projects as outlined in strategic account plan.
    • Delivered strong engagement at the account level and was able to overcome substantial opportunities with inherited relationships; 88% Customer Relationship Survey 1H2014 - Top Supervisor Team Net Promoter Score of 87% 2H2014 Professional experience continued Novella Walton Phone: 404-556-7261 Email: Novella.Walton@VerizonWireless.com Page 2 of 2 Lead and direct forward thinking Global Enterprise Advisor team in servicing fortune 100 customers.
    • Assisting Sales to renew existing contracts, introducing new services via migrations.
    • Strong 2Q Leadership Net Promoter Score improvement, from 69% to 100% June and July Manage and provide sales and services for 15 key enterprise contracts representing an $8-10 million revenue base.
    Supervisor Account 05/2011 to 09/2013 Company Name
    • Provide support to internal and external customers through equipment order processing and account maintenance transactions for National, Major, and SMB Accounts.
    • Partnering with the Business Sales Channel to service our customers, assist with escalations, and handle large research requests as required.
    • The focus is to complete all requests sent through Workflow Manager with accuracy and in a timely manner ensuring commitment times to our customers are maintained.
    • This role will provide online support as needed and will answer all account, equipment ordering, and My BIZ/VEC related questions.
    National Account Business Service Center Supervisor 03/2005 to 05/2011 Company Name City , State
    • Responsible for working with peers to provide alternative to successfully increase quality and productivity measures.
    • Implemented strategies to reduce churn to <>
    • Offer alternatives scripting to increase customer satisfaction and net promoter scores.
    • Interface with training to identify training needs and assign to SMEs (subject matter experts).
    • Monitor and track phone team's performance through intraday reporting and systems.
    • Evaluate individual performance through daily interactions, audits, monitoring and feedback.
    Education and Training
    Bachelor of Arts : Communications 1984 Mercer University City , State Communications
    Skills
    Account Management, Process Improvement, Sales
    Additional Information
    • Awards and Recognitions 2006 Top Team Award (August and October) Ranked #1 of 17 Supervisory Teams 2006 4th Quarter Leader 2009 Winner's Circle Award (Alltel Migration) Projects Strategic Churn Reduction Team Center Champion for the release and implementation of OneSource S.E.L.F (Supervisor Enrichment Leadership Fundamentals) Alltel Migration Project NSA Account Team Supervisor June 2004 - Mar 2005 Consumer Support / CMA Supervisor May 2000 - June 2004
    ",CONSULTANT 16091352," GLOBAL BUSINESS DEVELOPMENT MANAGER/MARKETING Summary Professional Account Manager trained in building strategic network ties and increasing sales revenues. Cultivates and maintains strong customer relationships. Skills Prospecting and cold calling Strategic account development Team building expertise Proven sales track record Strong communicator   Skilled in MS Office Strong interpersonal skills Relationship selling Product training and placement Strong deal closer Exceptional customer service skills Accomplishments Established thirty new accounts in a single year through successful business development/management skills. A company record. (GigaSpaces Technologies)  ​​  ​ Turned a one thousand dollar a year territory into a one million dollar territory in just a little under 2 years. (Buzz Food Service)​ Earned the 2012 ""Spirit Of Generosity Award ."" Given once a year to a salesperson who demonstrated an outstanding commitment to customer service in a way that improved both company reputation and work environment. (Buzz Food Service) Master of Brand Advantage/Master's level meat course. (Buzz Food Service)   2006 Employee of the Year, Education, Employment and Training Department. (Goodwill of the Kanawha Valley)  Experience Global Business Development Manager/Marketing 09/2015 － Current Company Name City , State Grew customer base from 10 accounts to 35 accounts in a year's time . Established over 30 new international sales relationships. Closed deals with several Fortune 500 companies. Recognized for aggressive lead generation and work ethic. Trained sales teams on educational products at seminars and special events. Worked closely with company executives to identify new business opportunities. Gathered all relevant materials for bid processes and coordinated bidding and contract approval. Sales Rep. 09/2012 － 08/2017 Company Name City , State Grew assigned sales territory over 75% Consistently second in sales among sales team; demonstrating ability to foster and close new business accounts. 201-2013 Employee of the Year for Generosity of Service. One of 150 salesmen nationwide to complete Certified Angus Beef Masters of Brand Program.   Managed a portfolio of 60 accounts, which generated $ 1.2 million in revenue per year . ​ Grew customer base from 5  accounts to 60 accounts in a little under two years . ​ Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews. ​ Ranked in top 5 % of sales representatives out of 10 representatives in the West Virginia, Kentucky and Ohio  region.   Wrote, proofed and edited sales proposals and correspondence.   Surpassed annual quota by 75 %.   Answered customers' questions about products prices, availability, uses and credit terms. ​ Instruction and Job Development Coordinator 05/2005 － 10/2011 Company Name City , State 2006 Employee of the Year, Education, Employment and Training Department. (Goodwill of the Kanawha Valley) Managed a team of 10 job coaches to assist clients with disabilities earn and maintain employment. Established relationships in the community to develop new career opportunities for clients with disabilities. Taught classes on life skills, interpersonal and professional relationship building. Recommended individuals to customers based on their needs and interests, resulting in a long lasting employee  and happy employer. Delivered exceptional account service to strengthen customer loyalty. Planned, created and delivered sales presentations on the value of hiring someone with a disability.  ​ Education and Training 2002 Bachelor of Arts : West Virginia State University - Marketing City , State , US  3.5 GPA   Dean's list from 1998-2002  Coursework in Business Administration and Management Interests Enjoy coaching children in both (basketball and baseball). These are my passions. I'm a member of South Charleston First Church of Nazarene, teaching classes and helping with charities, like Heart and Hand Organized grant funding and community support for Active Kids program; fighting local childhood obesity, established in 2002. Continues to be implemented in Kanawha County Schools Running and lifting weights, camping, fishing and kayaking. Skills Sales Software CMR's: Salesforce.com, Salesloft, Sales Genius and Rainking. Proficient in all Microsoft Office products. Additional Information COMMUNITY INVOLVEMENT AND AWARDS _______________________________________________________________________ 2012 Awarded Buzz Food Companies Spirit of Generosity Award 2006-2007 Education Employment and Training employee of the year 2007-2009 WV Association of Rehabilitation Facilities award for outstanding placement of individuals with disabilities into community employment Member of South Charleston First Church of Nazarene, teaching classes and coaching basketball Community outreach with Heart and Hand Organized grant funding and community support for Active Kids program; fighting local childhood obesity, established in 2002. Continues to be implemented in Kanawha County Schools ","
    GLOBAL BUSINESS DEVELOPMENT MANAGER/MARKETING
    Summary
    Professional Account Manager trained in building strategic network ties and increasing sales revenues. Cultivates and maintains strong customer relationships.
    Skills
    • Prospecting and cold calling
    • Strategic account development
    • Team building expertise
    • Proven sales track record
    • Strong communicator  
    • Skilled in MS Office
    • Strong interpersonal skills
    • Relationship selling
    • Product training and placement
    • Strong deal closer
    • Exceptional customer service skills
    Accomplishments
    • Established thirty new accounts in a single year through successful business development/management skills. A company record. (GigaSpaces Technologies)  ​​  ​
    • Turned a one thousand dollar a year territory into a one million dollar territory in just a little under 2 years. (Buzz Food Service)​
    • Earned the 2012 ""Spirit Of Generosity Award ."" Given once a year to a salesperson who demonstrated an outstanding commitment to customer service in a way that improved both company reputation and work environment. (Buzz Food Service)
    • Master of Brand Advantage/Master's level meat course. (Buzz Food Service)
    •   2006 Employee of the Year, Education, Employment and Training Department. (Goodwill of the Kanawha Valley) 
    Experience
    Global Business Development Manager/Marketing 09/2015 － Current Company Name City , State
    • Grew customer base from 10 accounts to 35 accounts in a year's time .
    • Established over 30 new international sales relationships.
    • Closed deals with several Fortune 500 companies.
    • Recognized for aggressive lead generation and work ethic.
    • Trained sales teams on educational products at seminars and special events.
    • Worked closely with company executives to identify new business opportunities.
    • Gathered all relevant materials for bid processes and coordinated bidding and contract approval.
    Sales Rep. 09/2012 － 08/2017 Company Name City , State
    • Grew assigned sales territory over 75%
    • Consistently second in sales among sales team; demonstrating ability to foster and close new business accounts.
    • 201-2013 Employee of the Year for Generosity of Service.
    • One of 150 salesmen nationwide to complete Certified Angus Beef Masters of Brand Program.
    •   Managed a portfolio of 60 accounts, which generated $ 1.2 million in revenue per year .
    • ​ Grew customer base from 5  accounts to 60 accounts in a little under two years .
    • ​ Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews.
    • ​ Ranked in top 5 % of sales representatives out of 10 representatives in the West Virginia, Kentucky and Ohio  region.
    •   Wrote, proofed and edited sales proposals and correspondence.
    •   Surpassed annual quota by 75 %.
    •   Answered customers' questions about products prices, availability, uses and credit terms.
    ​
    Instruction and Job Development Coordinator 05/2005 － 10/2011 Company Name City , State

    • 2006 Employee of the Year, Education, Employment and Training Department. (Goodwill of the Kanawha Valley)
    • Managed a team of 10 job coaches to assist clients with disabilities earn and maintain employment.
    • Established relationships in the community to develop new career opportunities for clients with disabilities.
    • Taught classes on life skills, interpersonal and professional relationship building.
    • Recommended individuals to customers based on their needs and interests, resulting in a long lasting employee  and happy employer.
    • Delivered exceptional account service to strengthen customer loyalty.
    • Planned, created and delivered sales presentations on the value of hiring someone with a disability.  ​
    Education and Training
    2002 Bachelor of Arts : West Virginia State University - Marketing City , State , US
    •  3.5 GPA
    •   Dean's list from 1998-2002
    •  Coursework in Business Administration and Management
    Interests
    • Enjoy coaching children in both (basketball and baseball).
    • These are my passions. I'm a member of South Charleston First Church of Nazarene, teaching classes and helping with charities, like Heart and Hand Organized grant funding and community support for Active Kids program; fighting local childhood obesity, established in 2002. Continues to be implemented in Kanawha County Schools
    • Running and lifting weights, camping, fishing and kayaking.
    Skills

    • Sales Software CMR's: Salesforce.com, Salesloft, Sales Genius and Rainking.
    • Proficient in all Microsoft Office products.
    Additional Information
    • COMMUNITY INVOLVEMENT AND AWARDS _______________________________________________________________________ 2012 Awarded Buzz Food Companies Spirit of Generosity Award 2006-2007 Education Employment and Training employee of the year 2007-2009 WV Association of Rehabilitation Facilities award for outstanding placement of individuals with disabilities into community employment Member of South Charleston First Church of Nazarene, teaching classes and coaching basketball Community outreach with Heart and Hand Organized grant funding and community support for Active Kids program; fighting local childhood obesity, established in 2002. Continues to be implemented in Kanawha County Schools
    ",BUSINESS-DEVELOPMENT 29486525," TEACHER Summary Seasoned instructor bringing 27.5 years experience teaching chemistry, physics and mathematics. Knowledgeable about finding new ways to keep students engaged in the material. Creative lesson planner who excels at motivating and inspiring students. Highlights In-depth knowledge of Texas state standards IEPs knowledge (TEKS) Core competencies Texas Teaching Certificate Behavior management techniques Motivated to help others Flexible and adaptable Experience Teacher August 1994 to June 2014 Company Name － City , State Established clear objectives for all lessons, units and projects. Adapted teaching methods and materials to meet students' varying needs. Encouraged students to persevere with challenging tasks. Attended [number] staff meetings each month and served on the Site Base Committee. Employed a broad range of instructional techniques to retain student interest and maximize learning. Taught students to utilize problem solving methodology and techniques during tests. Communicated with peers, colleagues, administrators and parents to meet and exceed teaching goals. Created lesson plans in line with state curriculum and school curriculum standards. Identified areas of weakness with individual students and tailored lessons accordingly. Graded student work and kept careful records of grades. Maintained accurate and complete student records as required by laws, district policies and administrative regulations. Developed, administered and graded tests in order to evaluate students' progress. Pursued professional development activities to broaden and deepen knowledge of content and teaching skills. Acted as a positive role model for students and colleagues. Selected textbooks, equipment and other instructional materials. Science Teacher August 1987 to July 1993 Company Name Established clear objectives for all lessons, units and projects. Managed classrooms of 1 to 5 students. Adapted teaching methods and materials to meet students' varying needs. Employed a broad range of instructional techniques to retain student interest and maximize learning. Taught students to utilize problem solving methodology and techniques. Created lesson plans in line with school curriculum standards. Created engaging and dynamic lessons with an emphasis on improving students' written and verbal communication skills. Identified areas of weakness with individual students and tailored lessons accordingly. Graded student work and kept careful records of grades. Maintained accurate and complete student records. Developed, administered and graded tests in order to evaluate students' progress. Acted as a positive role model for students and colleagues. Chemistry Teacher August 1985 to June 1986 Company Name Established clear objectives for all lessons, units and projects. Managed classrooms of 15 to 25 high school students. Adapted teaching methods and materials to meet students' varying needs. Employed a broad range of instructional techniques to retain student interest and maximize learning. Taught students to utilize problem solving methodology and techniques. Communicated with peers, colleagues, administrators and parents to meet and exceed teaching goals. Created lesson plans in line with state curriculum and school curriculum standards. Identified areas of weakness with individual students and tailored lessons accordingly. Graded student work and kept careful records of grades. Maintained accurate and complete student records as required by laws, district policies and administrative regulations. Developed, administered and graded tests in order to evaluate students' progress. Acted as a positive role model for students and colleagues. Mathematics Teacher September 2014 to December 2014 Company Name － City , State Established clear objectives for all lessons, units and projects. Managed classrooms of 10 to 22 high school students. Adapted teaching methods and materials to meet students' varying needs. Encouraged students to persevere with challenging tasks. Taught students to utilize problem solving methodology and techniques during tests. Created lesson plans in line with state curriculum and school curriculum standards. Created an interactive classroom atmosphere to maintain student interest and facilitate learning. Graded student work and kept careful records of grades. Maintained accurate and complete student records as required by laws, district policies and administrative regulations. Developed, administered and graded tests in order to evaluate students' progress. Pursued professional development activities to broaden and deepen knowledge of content and teaching skills. Acted as a positive role model for students and colleagues. Education Bachelor of Science : Chemistry , 1985 University of Montevallo － City , State Chemistry Skills administrative, content, materials, meetings, policies, problem solving, progress, Teaching, verbal communication skills, written ","
    TEACHER
    Summary
    Seasoned instructor bringing 27.5 years experience teaching chemistry, physics and mathematics. Knowledgeable about finding new ways to keep students engaged in the material. Creative lesson planner who excels at motivating and inspiring students.
    Highlights
    In-depth knowledge of Texas state standards IEPs knowledge (TEKS) Core competencies Texas Teaching Certificate Behavior management techniques Motivated to help others Flexible and adaptable
    Experience
    Teacher
    August 1994 to June 2014     Company Name － City , State
    • Established clear objectives for all lessons, units and projects.
    • Adapted teaching methods and materials to meet students' varying needs.
    • Encouraged students to persevere with challenging tasks.
    • Attended [number] staff meetings each month and served on the Site Base Committee.
    • Employed a broad range of instructional techniques to retain student interest and maximize learning.
    • Taught students to utilize problem solving methodology and techniques during tests.
    • Communicated with peers, colleagues, administrators and parents to meet and exceed teaching goals.
    • Created lesson plans in line with state curriculum and school curriculum standards.
    • Identified areas of weakness with individual students and tailored lessons accordingly.
    • Graded student work and kept careful records of grades.
    • Maintained accurate and complete student records as required by laws, district policies and administrative regulations.
    • Developed, administered and graded tests in order to evaluate students' progress.
    • Pursued professional development activities to broaden and deepen knowledge of content and teaching skills.
    • Acted as a positive role model for students and colleagues.
    • Selected textbooks, equipment and other instructional materials.
    Science Teacher
    August 1987 to July 1993     Company Name
    • Established clear objectives for all lessons, units and projects.
    • Managed classrooms of 1 to 5 students.
    • Adapted teaching methods and materials to meet students' varying needs.
    • Employed a broad range of instructional techniques to retain student interest and maximize learning.
    • Taught students to utilize problem solving methodology and techniques.
    • Created lesson plans in line with school curriculum standards.
    • Created engaging and dynamic lessons with an emphasis on improving students' written and verbal communication skills.
    • Identified areas of weakness with individual students and tailored lessons accordingly.
    • Graded student work and kept careful records of grades.
    • Maintained accurate and complete student records.
    • Developed, administered and graded tests in order to evaluate students' progress.
    • Acted as a positive role model for students and colleagues.
    Chemistry Teacher
    August 1985 to June 1986     Company Name
    • Established clear objectives for all lessons, units and projects.
    • Managed classrooms of 15 to 25 high school students.
    • Adapted teaching methods and materials to meet students' varying needs.
    • Employed a broad range of instructional techniques to retain student interest and maximize learning.
    • Taught students to utilize problem solving methodology and techniques.
    • Communicated with peers, colleagues, administrators and parents to meet and exceed teaching goals.
    • Created lesson plans in line with state curriculum and school curriculum standards.
    • Identified areas of weakness with individual students and tailored lessons accordingly.
    • Graded student work and kept careful records of grades.
    • Maintained accurate and complete student records as required by laws, district policies and administrative regulations.
    • Developed, administered and graded tests in order to evaluate students' progress.
    • Acted as a positive role model for students and colleagues.
    Mathematics Teacher
    September 2014 to December 2014     Company Name － City , State
    • Established clear objectives for all lessons, units and projects.
    • Managed classrooms of 10 to 22 high school students.
    • Adapted teaching methods and materials to meet students' varying needs.
    • Encouraged students to persevere with challenging tasks.
    • Taught students to utilize problem solving methodology and techniques during tests.
    • Created lesson plans in line with state curriculum and school curriculum standards.
    • Created an interactive classroom atmosphere to maintain student interest and facilitate learning.
    • Graded student work and kept careful records of grades.
    • Maintained accurate and complete student records as required by laws, district policies and administrative regulations.
    • Developed, administered and graded tests in order to evaluate students' progress.
    • Pursued professional development activities to broaden and deepen knowledge of content and teaching skills.
    • Acted as a positive role model for students and colleagues.
    Education
    Bachelor of Science : Chemistry , 1985 University of Montevallo － City , State Chemistry
    Skills
    administrative, content, materials, meetings, policies, problem solving, progress, Teaching, verbal communication skills, written
    ",TEACHER 28629430," CREATIVE DIRECTOR Career Focus Creative Director, Graphic Artist, Studio Artist, Data Analyst, Sales and Marketing Representative - I have extensive experience with creating and directing page layout and collateral design. I am a self-motivated, detail-oriented designer and problem solver. I can conceptualize and execute visuals in a fast-paced environment, while maintaining accuracy and quality of the finished product. I often implement some of my skills as a professional Fine artist and Illustration artist to add a unique spin to many projects when the objective merits it. Clean, contemporary layouts with logical use of typography are my style. Summary of Skills Adobe CS: Acrobat, InDesign, Illustrator & Photoshop; Dreamweaver Microsoft Office: Excel, Word, Access & PowerPoint; MySQL, Citrix, Retrieve, HTML, Dynamic HTML Photography, Illustration, oil and acrylic painting, drawing & mural work, tile working Furniture restoration and re-invention Basic knowledge of JavaScript and Eclipse Accomplishments Product Roll-Out   Responsible for marketing for product launch including public relations, direct mail pieces, trade shows, sales training and e-mail campaign. Professional Experience Company Name January 2002 to January 2015 Creative Director City , State Mentored our restructured Sales and Marketing Department which over saw web site design, web advertising, conference banners and ad creation for promotional marketing and catalog layouts. Responsible for: new logo creation and branding of new products, motivating and problem solving. I have also taken on the role of Data Analyst over the past 7 years - I pull data from various sources including, but not limited to: Citrix, Retrieve, ftp sources, various client websites, IRI, and directly from the clients themselves with increases in return time to our clients by over 60%. Managed and met aggressive personal and team deadlines, handled changing priorities, while adhering to strategy, accuracy and time lines. CLIENTS: Elizabeth Arden, Reckitt Benckiser, PepsiCo, Kraft, Maple Flooring, Acosta, Green Mountain Coffee, SC Johnson Helped to design and develop our latest version of NetBench, Ironbridge's robust data warehousing software. Rebranded and developed identity for all of our existing and new products this past year. Took on responsibilities over the past 5 years within our Sales and Marketing Department as a Sales Representative for various conferences and business trips to target current and potential clients in introducing new and updated products. As well as being a liaison to our largest client on a weekly basis. Work closely with marketing staff and clients to ensure that visual content is compelling, effective and on strategy. Consult with marketing department on promotional and collateral material. Took designs from concept to completion. Art directed and designed custom publishing material for print and promotional materials. Print work featured in CGM - Consumer Goods Magazine as well as other periodicals as they pertained to conferences and events. Company Name April 1999 to February 2016 Professional Studio Artist/Graphic Artist City , State RESPONSIBILITIES: Create art work for gallery display and sale as well as provide work to various charities, events and silent auctions (public as well as private). Teach classes on painting and life drawing. Worked with furniture for restoration and reinvention. Produced marketing materials and studio announcements for various groups and individuals. CLIENTS: Leukemia and Lymphoma Society, Susan G Komen Foundation, CAR, Slant, Douglas Frohman, Cornelia Arts Building, Girls Rock! Chicago, Cancer Research and Charity funding Chicago, Delaware Street Capital, Southern Wine and Spirits. Company Name August 2000 to October 2002 Art Director/Graphic Designer City , State Work directly with clients to provide images used for instructional booklets and large volume catalogs, as well as producing warning labels for various products with tight deadlines and strict accuracy. I created original product packaging and branding for our largest clients. CLIENTS: Elkay Manufacturing, Spitfire Spark Plugs, NAF Graphic Arts Firm, Inverness Golf Club, Ironbridge Software Art directed and designed catalog layouts. Heavy image manipulation for various clients products and equipment photo shoots Created line art for all instructions manuals for our clients Produced and designed original packaging for clients products Branded many products and concepts for clients as well as in house Designed and produced News Letter for LCH - The Lake County Haven with support of Master Arts, Inc. Created all sales and Marketing materials for Master Arts, Inc. Worked directly with proofing department to create effect layouts for numerous instruction manuals brochures and catalogs. Website layout and design. Company Name December 1994 to July 1998 Medical Billing for Radiology Department City , State Working with medical records as well as insurance company information to locate patient information for updating medical records as well as updating contact information for patients. I ran all the documentation and brought all records up to speed for the whole department. I worked independently the majority of the time while referring to pertinent medical staff and historical data at various intervals. Worked with proprietary medical record software to update patient information Blended data from various insurance providers to add to the hospitals billing systems Learned and used medical shorthand coding to update and override incorrect information in the hospital's proprietary system Increased current and updated insurance and billable data over 30% in the first year and 22% over that the following years as a medical biller. Education Drake University June 2000 Bachelor of Arts : Art, Painting, Graphic Design City , State Studied to earn a double major with an emphasis in painting and the study of art history while also pursuing a minor degree in graphic design. I went on to receive additional training as a teacher for adults who want to engage in the fine arts as a second career while mentoring several young students to further their art education over the course of the past 6 years. College of DuPage 1998 Associate of Arts : Painting and Graphic Design City , State Painting with a minor in Graphic Design. Professional Affiliations I have worked with many non for profit organizations over the years as well as many charities to which I have provided art work. Skills Painting with acrylic and oils, the creative suite Adobe CS, Dreamweaver, photo, Photoshop, ad, advertising, Arts, Art, banners, Basic, billing systems, branding, brochures, Cancer, catalogs, catalog, Citrix, concept, conferences, content, SC, creativity, CLIENTS, client, Data Analyst, data warehousing, documentation, Dynamic HTML, Eclipse, ftp, Graphic Arts, drawing, HTML, Illustration, Illustrator, image, InDesign, instruction, insurance, JavaScript, layout and design, logo creation, Maple, marketing, Marketing materials, Access, Excel, Microsoft Office, PowerPoint, Word, MySQL, oil, packaging, painting, Photography, problem solving, producing, coding, promotional materials, proofing, Research, Sales, shorthand, strategy, Team Player, web site design, Website, websites ","
    CREATIVE DIRECTOR
    Career Focus
    Creative Director, Graphic Artist, Studio Artist, Data Analyst, Sales and Marketing Representative - I have extensive experience with creating and directing page layout and collateral design. I am a self-motivated, detail-oriented designer and problem solver. I can conceptualize and execute visuals in a fast-paced environment, while maintaining accuracy and quality of the finished product. I often implement some of my skills as a professional Fine artist and Illustration artist to add a unique spin to many projects when the objective merits it. Clean, contemporary layouts with logical use of typography are my style.
    Summary of Skills
    • Adobe CS: Acrobat, InDesign, Illustrator & Photoshop; Dreamweaver
    • Microsoft Office: Excel, Word, Access & PowerPoint;
    • MySQL, Citrix, Retrieve, HTML, Dynamic HTML
    • Photography, Illustration, oil and acrylic painting, drawing & mural work, tile working
    • Furniture restoration and re-invention
    • Basic knowledge of JavaScript and Eclipse
    Accomplishments

    Product Roll-Out  

    • Responsible for marketing for product launch including public relations, direct mail pieces, trade shows, sales training and e-mail campaign.

    Professional Experience
    Company Name January 2002 to January 2015 Creative Director
    City , State
    • Mentored our restructured Sales and Marketing Department which over saw web site design, web advertising, conference banners and ad creation for promotional marketing and catalog layouts.
    • Responsible for: new logo creation and branding of new products, motivating and problem solving.
    • I have also taken on the role of Data Analyst over the past 7 years - I pull data from various sources including, but not limited to: Citrix, Retrieve, ftp sources, various client websites, IRI, and directly from the clients themselves with increases in return time to our clients by over 60%.
    • Managed and met aggressive personal and team deadlines, handled changing priorities, while adhering to strategy, accuracy and time lines.
    • CLIENTS: Elizabeth Arden, Reckitt Benckiser, PepsiCo, Kraft, Maple Flooring, Acosta, Green Mountain Coffee, SC Johnson Helped to design and develop our latest version of NetBench, Ironbridge's robust data warehousing software.
    • Rebranded and developed identity for all of our existing and new products this past year.
    • Took on responsibilities over the past 5 years within our Sales and Marketing Department as a Sales Representative for various conferences and business trips to target current and potential clients in introducing new and updated products.
    • As well as being a liaison to our largest client on a weekly basis.
    • Work closely with marketing staff and clients to ensure that visual content is compelling, effective and on strategy.
    • Consult with marketing department on promotional and collateral material.
    • Took designs from concept to completion.
    • Art directed and designed custom publishing material for print and promotional materials.
    • Print work featured in CGM - Consumer Goods Magazine as well as other periodicals as they pertained to conferences and events.
    Company Name April 1999 to February 2016 Professional Studio Artist/Graphic Artist
    City , State
    • RESPONSIBILITIES: Create art work for gallery display and sale as well as provide work to various charities, events and silent auctions (public as well as private).
    • Teach classes on painting and life drawing.
    • Worked with furniture for restoration and reinvention.
    • Produced marketing materials and studio announcements for various groups and individuals.
    • CLIENTS: Leukemia and Lymphoma Society, Susan G Komen Foundation, CAR, Slant, Douglas Frohman, Cornelia Arts Building, Girls Rock! Chicago, Cancer Research and Charity funding Chicago, Delaware Street Capital, Southern Wine and Spirits.
    Company Name August 2000 to October 2002 Art Director/Graphic Designer
    City , State
    • Work directly with clients to provide images used for instructional booklets and large volume catalogs, as well as producing warning labels for various products with tight deadlines and strict accuracy.
    • I created original product packaging and branding for our largest clients.
    • CLIENTS: Elkay Manufacturing, Spitfire Spark Plugs, NAF Graphic Arts Firm, Inverness Golf Club, Ironbridge Software Art directed and designed catalog layouts.
    • Heavy image manipulation for various clients products and equipment photo shoots Created line art for all instructions manuals for our clients Produced and designed original packaging for clients products Branded many products and concepts for clients as well as in house Designed and produced News Letter for LCH - The Lake County Haven with support of Master Arts, Inc.
    • Created all sales and Marketing materials for Master Arts, Inc.
    • Worked directly with proofing department to create effect layouts for numerous instruction manuals brochures and catalogs.
    • Website layout and design.
    Company Name December 1994 to July 1998 Medical Billing for Radiology Department
    City , State
    • Working with medical records as well as insurance company information to locate patient information for updating medical records as well as updating contact information for patients.
    • I ran all the documentation and brought all records up to speed for the whole department.
    • I worked independently the majority of the time while referring to pertinent medical staff and historical data at various intervals.
    • Worked with proprietary medical record software to update patient information Blended data from various insurance providers to add to the hospitals billing systems Learned and used medical shorthand coding to update and override incorrect information in the hospital's proprietary system Increased current and updated insurance and billable data over 30% in the first year and 22% over that the following years as a medical biller.
    Education
    Drake University June 2000 Bachelor of Arts : Art, Painting, Graphic Design City , State

    Studied to earn a double major with an emphasis in painting and the study of art history while also pursuing a minor degree in graphic design. I went on to receive additional training as a teacher for adults who want to engage in the fine arts as a second career while mentoring several young students to further their art education over the course of the past 6 years.
    College of DuPage 1998 Associate of Arts : Painting and Graphic Design City , State

    Painting with a minor in Graphic Design.

    Professional Affiliations

    I have worked with many non for profit organizations over the years as well as many charities to which I have provided art work.

    Skills

    Painting with acrylic and oils, the creative suite Adobe CS, Dreamweaver, photo, Photoshop, ad, advertising, Arts, Art, banners, Basic, billing systems, branding, brochures, Cancer, catalogs, catalog, Citrix, concept, conferences, content, SC, creativity, CLIENTS, client, Data Analyst, data warehousing, documentation, Dynamic HTML, Eclipse, ftp, Graphic Arts, drawing, HTML, Illustration, Illustrator, image, InDesign, instruction, insurance, JavaScript, layout and design, logo creation, Maple, marketing, Marketing materials, Access, Excel, Microsoft Office, PowerPoint, Word, MySQL, oil, packaging, painting, Photography, problem solving, producing, coding, promotional materials, proofing, Research, Sales, shorthand, strategy, Team Player, web site design, Website, websites

    ",ARTS 19070271," LEAD MAINTENANCE MECHANIC Summary Lead Maintenance Mechanic with 7+ years experience specializing conveyor equipment, sortation systems, Skills Electrical Maintenance skills including AC Motors, sensors, and controls. Mechanical skills focused primarily on the repair and maintaining of conveyor and sortation systems.  Specialized focus in working with Crisplant S2000 series tilt tray sorters. Strong communication both written and verbal. Experience in basic facilities maintenance. Experienced in spare parts inventory, and ordering.  Basic Understanding of Ethernet networks and the TCP/IP protocol stack. Proven track record of on the job skill advancement. Experience Company Name City , State Lead Maintenance Mechanic 06/2016 to Current In addition to previous duties as a Maintenance Mechanic  Supervised a team of four Mechanics. Provided onsite technical guidance, and skill development to maintenance team. Planned and executed the preventative maintenance program on various conveyor systems.  Coordinated with various levels of management across the distribution center with regards to equipment service and availability. Oversaw and performed various facility maintenance duties. Handled all parts purchasing and coordinated with vendors regarding lead times and availability.​ Continued to work hands on with all equipment. Served as primary point of contact for technical issues requiring outside vendor assistance. Served as onsite IT contact for issues regarding connectivity.  Implemented CCTV as an an IP solution, installing and configuring Hikivision servers in an enterprise network.  Developed and implemented equipment preventative maintenance program, primarily utilizing the MS office suite. Maintained data and accountability pertaining to the program. Company Name City , State Maintenance Mechanic 06/2014 to 06/2016 Performed preventative maintenance on mechanical systems, primarily conveyors. Performed Unscheduled, and emergency repairs on mechanical systems. Replaced Gearboxes, reducers, sprockets, chains, and most mechanical drive components. Modified mechanical systems where possible to improve equipment reliability and availability. Including specification of alternative parts, and maintenance methodology. Made basic hardware modifications to control systems, specified replacements for obsolete motor control components.  Performed AC Motor replacement. Performed troubleshooting, replacement, and repair of various motor, and control components including: Photo Electric Switches, Encoders, Tachometers, Inductive Proximity Sensors, Limit Switches, Emergency Stop Hardware, Speed Control (VFD), PC Back Planes, Solenoids, Float Switches, Pressure Switches, Motor Starters, Motor Overloads, Branch Circuit Protection. Worked extensively on Belt Conveyors, Live Rollers.  Specialized in the repair and Maintenance of an S2000 series Crisplant Tilt Tray Sortation System. Installed pallet racking systems per engineering drawings.  Operated with minimal supervision. Company Name City , State Maintenance Technician 06/2013 to 06/2014 Maintained various mechanical systems, primarily conveyors. Maintained various electrical systems, primarily on conveyor systems. Maintained, and repaired industrial battery chargers. Maintained industrial batteries. Performed various facilities maintenance duties as needed. Maintaining high bay lighting, egress lighting, exterior lighting etc. Installed various CCTV components, cabling. Installed Ethernet cabling.   Company Name City , State Maintenance Helper 06/2011 to 06/2013 Assisted mechanics with preventative maintenance on conveyor systems. Assisted mechanics with electrical installations and repairs. Performed basic facilities maintenance. Assisted with the assembly, and repair of warehouse racking systems. Performed maintenance on a fleet industrial batteries.  Company Name City , State Warehouse Associate 01/2010 to 06/2011 Perform general warehouse duties pertaining to open stock. Use of RF handheld scanner. Picking Packing Education and Training H.S 2004 West Deptford High , City , State Lock Out/ Tag Out 2016 J. J. Keller & Associates, Inc. , City , State , United States Last renewed 12/19/2016 Personal Protective Equipment 2016 J. J. Keller & Associates, Inc. , City , State , United States Last renewed 9/26/2016 Electrical Safety: Training for Unqualified Employees 2016 J. J. Keller & Associates, Inc. , City , State , United States Fall Protection: Workplace Safety 2016 J. J. Keller & Associates, Inc. , City , State , United States Last renew 9/14/2016 Welding Safety 2015 J. J. Keller & Associates, Inc. , City , State , United States Last renewed 12/16/2015 Machine Guard Safety 2015 J. J. Keller & Associates, Inc. , City , State , United States Last renew 12/15/2015 Technical Skills Experienced in the mechanical and electrical maintenance, and repair of conveyor systems. Specifically experienced in the following products. Buschman Unisort IV Buschman Unisort X Buschman Accuglide, Accuglide Plus Various V-belt Powered Live Roller Conveyors Various Belt on slider bed systems Various Belt on roller systems Stewart-Glappat Extendable Truck Unloaders(Adjust-o-veyor) Crisplant S2000 Tilt Tray Sorters. FKI Logistics Line-Shaft driven Live Rollers.​  Tech King Operations CHAMP Control Systems. Buschman BOSS2 Realtime Controls. Crisplant S2000 Control System.   Heavy focus on troubleshooting carton sortation systems. Both electrical, and mechanical. To a lesser extent network connectivity and server administration. ​ Experience leading a maintenance team across multiple shifts.   Ability to operate most powered industrial equipment, including forklifts, order pickers, aerial work platforms (skyjacks), and boom trucks.   Experienced in the troubleshooting and repair of conveyor motor control systems.   Experienced with the installation and configuration of Variable Frequency Drives.   Functional knowledge of Ethernet networking and the TCP/IP stack.   Reads and understands most types of electrical and mechanical drawings. ","
    LEAD MAINTENANCE MECHANIC
    Summary
    Lead Maintenance Mechanic with 7+ years experience specializing conveyor equipment, sortation systems,
    Skills
    • Electrical Maintenance skills including AC Motors, sensors, and controls.
    • Mechanical skills focused primarily on the repair and maintaining of conveyor and sortation systems.
    •  Specialized focus in working with Crisplant S2000 series tilt tray sorters.
    • Strong communication both written and verbal.
    • Experience in basic facilities maintenance.
    • Experienced in spare parts inventory, and ordering.
    •  Basic Understanding of Ethernet networks and the TCP/IP protocol stack.
    • Proven track record of on the job skill advancement.
    Experience
    Company Name City , State Lead Maintenance Mechanic 06/2016 to Current
    In addition to previous duties as a Maintenance Mechanic 
    • Supervised a team of four Mechanics.
    • Provided onsite technical guidance, and skill development to maintenance team.
    • Planned and executed the preventative maintenance program on various conveyor systems. 
    • Coordinated with various levels of management across the distribution center with regards to equipment service and availability.
    • Oversaw and performed various facility maintenance duties.
    • Handled all parts purchasing and coordinated with vendors regarding lead times and availability.​
    • Continued to work hands on with all equipment.
    • Served as primary point of contact for technical issues requiring outside vendor assistance.
    • Served as onsite IT contact for issues regarding connectivity. 
    • Implemented CCTV as an an IP solution, installing and configuring Hikivision servers in an enterprise network. 
    • Developed and implemented equipment preventative maintenance program, primarily utilizing the MS office suite. Maintained data and accountability pertaining to the program.
    Company Name City , State Maintenance Mechanic 06/2014 to 06/2016
    • Performed preventative maintenance on mechanical systems, primarily conveyors.
    • Performed Unscheduled, and emergency repairs on mechanical systems.
    • Replaced Gearboxes, reducers, sprockets, chains, and most mechanical drive components.
    • Modified mechanical systems where possible to improve equipment reliability and availability. Including specification of alternative parts, and maintenance methodology.
    • Made basic hardware modifications to control systems, specified replacements for obsolete motor control components. 
    • Performed AC Motor replacement.
    • Performed troubleshooting, replacement, and repair of various motor, and control components including: Photo Electric Switches, Encoders, Tachometers, Inductive Proximity Sensors, Limit Switches, Emergency Stop Hardware, Speed Control (VFD), PC Back Planes, Solenoids, Float Switches, Pressure Switches, Motor Starters, Motor Overloads, Branch Circuit Protection.
    • Worked extensively on Belt Conveyors, Live Rollers. 
    • Specialized in the repair and Maintenance of an S2000 series Crisplant Tilt Tray Sortation System.
    • Installed pallet racking systems per engineering drawings. 
    • Operated with minimal supervision.
    Company Name City , State Maintenance Technician 06/2013 to 06/2014
    • Maintained various mechanical systems, primarily conveyors.
    • Maintained various electrical systems, primarily on conveyor systems.
    • Maintained, and repaired industrial battery chargers.
    • Maintained industrial batteries.
    • Performed various facilities maintenance duties as needed. Maintaining high bay lighting, egress lighting, exterior lighting etc.
    • Installed various CCTV components, cabling.
    • Installed Ethernet cabling.  
    Company Name City , State Maintenance Helper 06/2011 to 06/2013
    • Assisted mechanics with preventative maintenance on conveyor systems.
    • Assisted mechanics with electrical installations and repairs.
    • Performed basic facilities maintenance.
    • Assisted with the assembly, and repair of warehouse racking systems.
    • Performed maintenance on a fleet industrial batteries. 
    Company Name City , State Warehouse Associate 01/2010 to 06/2011
    • Perform general warehouse duties pertaining to open stock.
    • Use of RF handheld scanner.
    • Picking
    • Packing
    Education and Training
    H.S 2004 West Deptford High , City , State
    Lock Out/ Tag Out 2016 J. J. Keller & Associates, Inc. , City , State , United States Last renewed 12/19/2016
    Personal Protective Equipment 2016 J. J. Keller & Associates, Inc. , City , State , United States Last renewed 9/26/2016
    Electrical Safety: Training for Unqualified Employees 2016 J. J. Keller & Associates, Inc. , City , State , United States
    Fall Protection: Workplace Safety 2016 J. J. Keller & Associates, Inc. , City , State , United States Last renew 9/14/2016
    Welding Safety 2015 J. J. Keller & Associates, Inc. , City , State , United States Last renewed 12/16/2015
    Machine Guard Safety 2015 J. J. Keller & Associates, Inc. , City , State , United States Last renew 12/15/2015
    Technical Skills
    Experienced in the mechanical and electrical maintenance, and repair of conveyor systems. Specifically experienced in the following products.
    • Buschman Unisort IV
    • Buschman Unisort X
    • Buschman Accuglide, Accuglide Plus
    • Various V-belt Powered Live Roller Conveyors
    • Various Belt on slider bed systems
    • Various Belt on roller systems
    • Stewart-Glappat Extendable Truck Unloaders(Adjust-o-veyor)
    • Crisplant S2000 Tilt Tray Sorters.
    • FKI Logistics Line-Shaft driven Live Rollers.​ 
    • Tech King Operations CHAMP Control Systems.
    • Buschman BOSS2 Realtime Controls.
    • Crisplant S2000 Control System.

     

    Heavy focus on troubleshooting carton sortation systems. Both electrical, and mechanical. To a lesser extent network connectivity and server administration.

    ​

    Experience leading a maintenance team across multiple shifts.

     
    Ability to operate most powered industrial equipment, including forklifts, order pickers, aerial work platforms (skyjacks), and boom trucks.
     
    Experienced in the troubleshooting and repair of conveyor motor control systems.
     
    Experienced with the installation and configuration of Variable Frequency Drives.
     
    Functional knowledge of Ethernet networking and the TCP/IP stack.
     
    Reads and understands most types of electrical and mechanical drawings.
    ",APPAREL 11333660," CONSULTANT Summary Military veteran and PhD with a breadth of professional experience. Proven expertise in long- and short-term projects with tight deadlines and changing requirements. Highlights *Analytical problem solving * Superb writer and editor *Articulate presentation skills * Research / Analysis *Data collection and analysis * Effective team leader Consulting, Research, Analysis, Qualitative Analysis, Quantitative Analysis, Social Media, Project Management, Media Analysis, Editor, Copy Editing, Data Entry, Drafting, Editorial, Fundraising, Government, Law Enforcement, Personnel Management, Networking, Security, SOP, Public Speaking, Leadership, Policy Analysis Accomplishments Part of Marine Security Guard contingent for Sec State Colin Powell in Tashkent, Uzbekistan (Dec. 2001). Honor graduate, South Dakota Law Enforcement Training 911 Dispatcher class (December 2006). Publication - CASS 2009: ""Voices: Postgraduate Perspectives on Interdisciplinarity"". Experience Consultant Awareness Building and Donor Relations Uganda Community Farm - Eastern Uganda Pro bono consultancy services for Uganda Community Farm, a ""self-help African action on extreme poverty"" Advise UCF founder on public relations and media relations campaigns Orchestrate strategies to raise UCF's social media footprint and fundraising profile Helped plan and successfully implement UCF's initial fundraising campaign - resulting in seed money to open a demonstration plot for regional farmers and raising UCF's profile enough to garner a partnership with Edinburgh Global Partnerships. Project Editor PRIME Research UK - Oxford Primary contact and editor for GE Renewable Energy news project Editorial services for client media and news briefs, focusing on commercial and finance projects Research news stories of interest to the client, write concise and relevant abstracts for story groupings, upload data, and build newsletters to high standard with tight deadlines. Designed and implemented a set of research procedures to provide fast, accurate ad-hoc reports to keep clients aware of changing reporting trends in online media. Associate Lecturer/PhD Candidate Company Name Research student with a topical expertise in security policy, peace building and identity construction in failed states, specifically Afghanistan, with an eye toward understanding the role of historical interactions to contemporary foreign policy and security debates. Historical and contemporary documentary research/ analysis. Plan, organize and deliver undergraduate lectures and seminars. Attend and present papers to seminars, conferences and workshops. Marine Security Guard. Company Name Top Secret Security Clearance [Expired] Provided internal security for personnel, property and classified materials at United States Embassies overseas. Vigilance regarding potential regional threats as regards extremism, terrorism, governmental instability, unrest and etc. Successfully organized and hosted two annual Marine Corps Balls, each with a budget of $40,000+ with diplomatic, government, and business involvement. Responsible for managing Marine Welfare and Recreation fund: organize and oversee diplomatic and community functions. Prior to acceptance into Marine Security Guard program, served in 0331 MOS (Infantry - Machinegunner) at Guantanamo Bay, Cuba. Education Ph.D : International Relations Oxford Brookes University International Relations 2012 PhD International Relations in progress - Final Drafting phase *Awarded John Henry Brookes fees-based scholarship December 2016 Master of Arts : International Studies Oxford Brookes University GPA: Dissertation: Deconstructive Analyses of the Failed State Discourse in its Historical Bases and Contemporary Form(s) and Implications for International Security: the Case of Afghanistan Dissertation: Deconstructive Analyses of the Failed State Discourse in its Historical Bases and Contemporary Form(s) and Implications for International Security: the Case of Afghanistan International Studies M.A : International Studies (Security focus) GPA: Top 5% of class, graduating with distinction honors *Dissertation title: Toward a Genealogy of the 'Failed State' Discourse International Studies (Security focus) Top 5% of class, graduating with distinction honors *Dissertation title: Toward a Genealogy of the 'Failed State' Discourse Bachelor of Science : Political Science & Global Studies South Dakota State University － City , State , United States Political Science & Global Studies B.S : Political Science and Global Studies Cultural Geography Political Science and Global Studies Cultural Geography Advanced coursework in Cultural Geography, International Relations and Organizations. GPA: Scholarship - Dr. John Henrickson Award - Awarded twice for academic achievement in field of Political Science: 2005 - 2007. *Graduated with Cum Laude honors. Scholarship - Dr. John Henrickson Award - Awarded twice for academic achievement in field of Political Science: 2005 - 2007. *Graduated with Cum Laude honors. Publications Szarkowski, S. ""Dominant Voice, Dominant Silence: Foucault's Governmentality and the US-Pakistan Relationship"" published in CASS 2009 Conference Proceedings: ""Voices: Postgraduate Perspectives on Interdisciplinarity"". Presented at and published by the University of Aberdeen 2009 Szarkowski, S. ""On the Need for Critical Reflexivity, Or: A One-Eyed King in the Land of the Blind"" Paper Presented at CASS 2011, University of Aberdeen 2011 Szarkowski, S. ""Historical Legacies, Identity Constructions, and Security Policy for Failed States: the Afghanistan Case"" Paper presented to the International Studies Association, San Franciso 2013 Skills ad, Articulate, budget, concise, conferences, Consulting, Copy Editing, client, clients, Data collection, Data Entry, Drafting, Editor, Editorial, fast, finance, Fundraising, Government, Law Enforcement, Leadership, team leader, managing, materials, media relations, money, MOS, Networking, newsletters, personnel, Personnel Management, Policy Analysis, presentation skills, PRIME, problem solving, progress, Project Management, public relations, Public Speaking, Quantitative Analysis, reporting, Research, Security Clearance, seminars, SOP, stories, workshops, writer ","
    CONSULTANT
    Summary
    Military veteran and PhD with a breadth of professional experience. Proven expertise in long- and short-term projects with tight deadlines and changing requirements.
    Highlights
    *Analytical problem solving * Superb writer and editor *Articulate presentation skills * Research / Analysis *Data collection and analysis * Effective team leader Consulting, Research, Analysis, Qualitative Analysis, Quantitative Analysis, Social Media, Project Management, Media Analysis, Editor, Copy Editing, Data Entry, Drafting, Editorial, Fundraising, Government, Law Enforcement, Personnel Management, Networking, Security, SOP, Public Speaking, Leadership, Policy Analysis
    Accomplishments
    • Part of Marine Security Guard contingent for Sec State Colin Powell in Tashkent, Uzbekistan (Dec.
    • 2001).
    • Honor graduate, South Dakota Law Enforcement Training 911 Dispatcher class (December 2006).
    • Publication - CASS 2009: ""Voices: Postgraduate Perspectives on Interdisciplinarity"".
    Experience
    Consultant
    • Awareness Building and Donor Relations Uganda Community Farm - Eastern Uganda Pro bono consultancy services for Uganda Community Farm, a ""self-help African action on extreme poverty"" Advise UCF founder on public relations and media relations campaigns Orchestrate strategies to raise UCF's social media footprint and fundraising profile Helped plan and successfully implement UCF's initial fundraising campaign - resulting in seed money to open a demonstration plot for regional farmers and raising UCF's profile enough to garner a partnership with Edinburgh Global Partnerships.
    • Project Editor PRIME Research UK - Oxford Primary contact and editor for GE Renewable Energy news project Editorial services for client media and news briefs, focusing on commercial and finance projects Research news stories of interest to the client, write concise and relevant abstracts for story groupings, upload data, and build newsletters to high standard with tight deadlines.
    • Designed and implemented a set of research procedures to provide fast, accurate ad-hoc reports to keep clients aware of changing reporting trends in online media.
    Associate Lecturer/PhD Candidate Company Name
    • Research student with a topical expertise in security policy, peace building and identity construction in failed states, specifically Afghanistan, with an eye toward understanding the role of historical interactions to contemporary foreign policy and security debates.
    • Historical and contemporary documentary research/ analysis.
    • Plan, organize and deliver undergraduate lectures and seminars.
    • Attend and present papers to seminars, conferences and workshops.
    • Marine Security Guard.
    Company Name
    • Top Secret Security Clearance [Expired] Provided internal security for personnel, property and classified materials at United States Embassies overseas.
    • Vigilance regarding potential regional threats as regards extremism, terrorism, governmental instability, unrest and etc.
    • Successfully organized and hosted two annual Marine Corps Balls, each with a budget of $40,000+ with diplomatic, government, and business involvement.
    • Responsible for managing Marine Welfare and Recreation fund: organize and oversee diplomatic and community functions.
    • Prior to acceptance into Marine Security Guard program, served in 0331 MOS (Infantry - Machinegunner) at Guantanamo Bay, Cuba.
    Education
    Ph.D : International Relations Oxford Brookes University International Relations
    2012
    PhD International Relations in progress - Final Drafting phase *Awarded John Henry Brookes fees-based scholarship
    December 2016
    Master of Arts : International Studies Oxford Brookes University GPA: Dissertation: Deconstructive Analyses of the Failed State Discourse in its Historical Bases and Contemporary Form(s) and Implications for International Security: the Case of Afghanistan Dissertation: Deconstructive Analyses of the Failed State Discourse in its Historical Bases and Contemporary Form(s) and Implications for International Security: the Case of Afghanistan International Studies
    M.A : International Studies (Security focus) GPA: Top 5% of class, graduating with distinction honors *Dissertation title: Toward a Genealogy of the 'Failed State' Discourse International Studies (Security focus) Top 5% of class, graduating with distinction honors *Dissertation title: Toward a Genealogy of the 'Failed State' Discourse
    Bachelor of Science : Political Science & Global Studies South Dakota State University － City , State , United States Political Science & Global Studies
    B.S : Political Science and Global Studies Cultural Geography Political Science and Global Studies Cultural Geography
    Advanced coursework in Cultural Geography, International Relations and Organizations. GPA: Scholarship - Dr. John Henrickson Award - Awarded twice for academic achievement in field of Political Science: 2005 - 2007. *Graduated with Cum Laude honors. Scholarship - Dr. John Henrickson Award - Awarded twice for academic achievement in field of Political Science: 2005 - 2007. *Graduated with Cum Laude honors.
    Publications
    Szarkowski, S. ""Dominant Voice, Dominant Silence: Foucault's Governmentality and the US-Pakistan Relationship"" published in CASS 2009 Conference Proceedings: ""Voices: Postgraduate Perspectives on Interdisciplinarity"". Presented at and published by the University of Aberdeen 2009 Szarkowski, S. ""On the Need for Critical Reflexivity, Or: A One-Eyed King in the Land of the Blind"" Paper Presented at CASS 2011, University of Aberdeen 2011 Szarkowski, S. ""Historical Legacies, Identity Constructions, and Security Policy for Failed States: the Afghanistan Case"" Paper presented to the International Studies Association, San Franciso 2013
    Skills
    ad, Articulate, budget, concise, conferences, Consulting, Copy Editing, client, clients, Data collection, Data Entry, Drafting, Editor, Editorial, fast, finance, Fundraising, Government, Law Enforcement, Leadership, team leader, managing, materials, media relations, money, MOS, Networking, newsletters, personnel, Personnel Management, Policy Analysis, presentation skills, PRIME, problem solving, progress, Project Management, public relations, Public Speaking, Quantitative Analysis, reporting, Research, Security Clearance, seminars, SOP, stories, workshops, writer
    ",CONSULTANT 10504237," BIOLOGY TEACHER Experience 11/2016 to Current Biology Teacher Company Name － City , State Execute, implement, and modify lesson plans while incorporating differentiated instruction and multiple intelligences. Design and align lessons, labs, and assessments incorporating STEM, problem based learning, Common Core and NGSS. Volunteer and participate in schools extracurricular activities such as selling tickets for the school talent show and participating in the Lindenwold HS 5K for the scholarship fund. Teach and translate materials utilizing Sheltered Instruction techniques for English Language Learners. Co-teach with special education teachers while executing modifications in student IEP and 504 plans. Plan and present Google applications training for Lindenwold HS professional development. 09/2011 to 11/2016 Biology Teacher Company Name － City , State Seek out of district professional development opportunities including but not limited to NJEA and NSTA Conventions, and addition programs focused in science, standards, & STEM. Successfully fundraise money for incorporating additional technologies, TI Nspire CX graphing calculators, for the classroom through DonorsChoose.org. Execute, implement, and modify lesson plans while incorporating differentiated instruction and multiple intelligences. Design and align lessons, labs, and assessments incorporating STEM, problem based learning, Common Core and NGSS. Implement ideas, practices, and theories from professional development workshops. Turn-Key for other teachers). Co-teach with special education teachers while executing modifications in student IEP and 504 plans. Communicate with parents/guardians regarding student progress within the classroom. Achieve Level 1 Google Certified Educator status in October 2016. 01/2011 to 03/2011 Student Teacher Company Name － City , State Develop labs, assignments, and projects to reinforce material taught previously encouraging deeper knowledge and understanding in addition to incorporate multiple disciplines, including writing, science, social sciences, and health. Continuous educational improvement by applying constructive criticism to lessons during student teaching experience. Formative and summative assessments of students on content related to the New Jersey State standards. Execute and implement lesson plans for the week while ensuring differentiated instruction. Communicated with parents/guardians about student progress within the classroom. 04/2007 to 04/2011 Clinical Lab Manager/Technologist Company Name － City , State Educate and train Pathology Residents according to guidelines set forth in Molecular Diagnostic Laboratory Resident Manual, including observation and hands on bench training of laboratory procedures and techniques. Research and validate new laboratory tests by determining parameters for sample concentration, detection limits, and composition of procedures for the laboratory. Maintain failed run, repeat testing, instrument/equipment maintenance & calibration, QC temperature, & T-A-T logs. Perform DNA extraction/quantitation, PCR, CE, interpretation, and reporting of results of molecular studies. Manage and operate the laboratory and equipment according to the QA/QC Procedure and Protocol. 08/2005 to 04/2007 Quality Control Technician - TCA/E Coordinator Company Name － City , State Coordinate monthly seminar with QC Director and attending laboratory technicians in addition to conducting 'Good Laboratory Practices' and orientation lectures for laboratory technicians. Compose and administer seminar quizzes and verifying technician credit by monitoring seminar attendance. Assemble and execute state reports for Department of Health in several states in which licenses are held. Troubleshoot and investigate pending specimens to ensure results are reported within a timely manner. Manage Technician Competency Assessment (TCA) and Continuing Education (TCE) Programs. Maintain laboratory technician training records and schedule annual evaluations. Accumulate test result and testing comments for final report completion. Compose standard operations and procedure for pending specimens. Verify patient requisition forms to records in company database. Compile and maintained list of specimens pending. 01/2005 to 08/2005 Clinical Laboratory Technician Company Name － City , State Prepare gel agars and associated substrates from raw materials in large-scale electrophoresis testing platform. Proficient in aseptic techniques, 'Good Laboratory Practices', and proper pipetting practices. Extract raw samples for DNA purification utilizing aseptic techniques. Execute and analyze Real-Time and conventional PCR results. Education August 2016 DIG (Discoveries in Geosciences) Field School March 2011 Post-Bachelors Teaching Certification Program : Secondary Education University of Washington － City , State Collaborate with teachers of various science and grade backgrounds incorporating field research into classroom lessons *Implementation of NGSS into fields of evolution, classification, and taxonomy *Participate in paleontological field research with current graduate students Secondary Education May 2011 Drexel University School of Education － City , State New Jersey CEAS Biology - *Member of Golden Key International Honor Society Camden County College January 2005 Bachelors of Sciences : Biological Sciences Atlantic Cape Community College Composition I, Introduction to Literature *Burlington County College -Anatomy & Physiology I & II with Laboratory, Introduction to Statistics Biological Sciences Rutgers the State University of New Jersey － City , State Skills Anatomy, aseptic techniques, Bachelors, Biology, calculators, calibration, content, credit, database, Department of Health, DNA, Educator, English, equipment maintenance, forms, forth, Good Laboratory Practices, instruction, interpretation, laboratory procedures, laboratory tests, lesson plans, Director, materials, money, Pathology, PCR, Physiology I, progress, QA, Real-Time, reporting, Research, selling, Statistics, Teaching, Technician, Troubleshoot, workshops, Composition I, composition ","
    BIOLOGY TEACHER
    Experience
    11/2016 to Current
    Biology Teacher Company Name － City , State
    • Execute, implement, and modify lesson plans while incorporating differentiated instruction and multiple intelligences.
    • Design and align lessons, labs, and assessments incorporating STEM, problem based learning, Common Core and NGSS.
    • Volunteer and participate in schools extracurricular activities such as selling tickets for the school talent show and participating in the Lindenwold HS 5K for the scholarship fund.
    • Teach and translate materials utilizing Sheltered Instruction techniques for English Language Learners.
    • Co-teach with special education teachers while executing modifications in student IEP and 504 plans.
    • Plan and present Google applications training for Lindenwold HS professional development.
    09/2011 to 11/2016
    Biology Teacher Company Name － City , State
    • Seek out of district professional development opportunities including but not limited to NJEA and NSTA Conventions, and addition programs focused in science, standards, & STEM.
    • Successfully fundraise money for incorporating additional technologies, TI Nspire CX graphing calculators, for the classroom through DonorsChoose.org.
    • Execute, implement, and modify lesson plans while incorporating differentiated instruction and multiple intelligences.
    • Design and align lessons, labs, and assessments incorporating STEM, problem based learning, Common Core and NGSS.
    • Implement ideas, practices, and theories from professional development workshops.
    • Turn-Key for other teachers).
    • Co-teach with special education teachers while executing modifications in student IEP and 504 plans.
    • Communicate with parents/guardians regarding student progress within the classroom.
    • Achieve Level 1 Google Certified Educator status in October 2016.
    01/2011 to 03/2011
    Student Teacher Company Name － City , State
    • Develop labs, assignments, and projects to reinforce material taught previously encouraging deeper knowledge and understanding in addition to incorporate multiple disciplines, including writing, science, social sciences, and health.
    • Continuous educational improvement by applying constructive criticism to lessons during student teaching experience.
    • Formative and summative assessments of students on content related to the New Jersey State standards.
    • Execute and implement lesson plans for the week while ensuring differentiated instruction.
    • Communicated with parents/guardians about student progress within the classroom.
    04/2007 to 04/2011
    Clinical Lab Manager/Technologist Company Name － City , State
    • Educate and train Pathology Residents according to guidelines set forth in Molecular Diagnostic Laboratory Resident Manual, including observation and hands on bench training of laboratory procedures and techniques.
    • Research and validate new laboratory tests by determining parameters for sample concentration, detection limits, and composition of procedures for the laboratory.
    • Maintain failed run, repeat testing, instrument/equipment maintenance & calibration, QC temperature, & T-A-T logs.
    • Perform DNA extraction/quantitation, PCR, CE, interpretation, and reporting of results of molecular studies.
    • Manage and operate the laboratory and equipment according to the QA/QC Procedure and Protocol.
    08/2005 to 04/2007
    Quality Control Technician - TCA/E Coordinator Company Name － City , State
    • Coordinate monthly seminar with QC Director and attending laboratory technicians in addition to conducting 'Good Laboratory Practices' and orientation lectures for laboratory technicians.
    • Compose and administer seminar quizzes and verifying technician credit by monitoring seminar attendance.
    • Assemble and execute state reports for Department of Health in several states in which licenses are held.
    • Troubleshoot and investigate pending specimens to ensure results are reported within a timely manner.
    • Manage Technician Competency Assessment (TCA) and Continuing Education (TCE) Programs.
    • Maintain laboratory technician training records and schedule annual evaluations.
    • Accumulate test result and testing comments for final report completion.
    • Compose standard operations and procedure for pending specimens.
    • Verify patient requisition forms to records in company database.
    • Compile and maintained list of specimens pending.
    01/2005 to 08/2005
    Clinical Laboratory Technician Company Name － City , State
    • Prepare gel agars and associated substrates from raw materials in large-scale electrophoresis testing platform.
    • Proficient in aseptic techniques, 'Good Laboratory Practices', and proper pipetting practices.
    • Extract raw samples for DNA purification utilizing aseptic techniques.
    • Execute and analyze Real-Time and conventional PCR results.
    Education
    August 2016
    DIG (Discoveries in Geosciences) Field School
    March 2011
    Post-Bachelors Teaching Certification Program : Secondary Education University of Washington － City , State Collaborate with teachers of various science and grade backgrounds incorporating field research into classroom lessons *Implementation of NGSS into fields of evolution, classification, and taxonomy *Participate in paleontological field research with current graduate students Secondary Education
    May 2011
    Drexel University School of Education － City , State New Jersey CEAS Biology - *Member of Golden Key International Honor Society
    Camden County College
    January 2005
    Bachelors of Sciences : Biological Sciences Atlantic Cape Community College Composition I, Introduction to Literature *Burlington County College -Anatomy & Physiology I & II with Laboratory, Introduction to Statistics Biological Sciences
    Rutgers the State University of New Jersey － City , State
    Skills
    Anatomy, aseptic techniques, Bachelors, Biology, calculators, calibration, content, credit, database, Department of Health, DNA, Educator, English, equipment maintenance, forms, forth, Good Laboratory Practices, instruction, interpretation, laboratory procedures, laboratory tests, lesson plans, Director, materials, money, Pathology, PCR, Physiology I, progress, QA, Real-Time, reporting, Research, selling, Statistics, Teaching, Technician, Troubleshoot, workshops, Composition I, composition
    ",TEACHER 19161572," CONSULTANT Profile Knowledge of most common operating system *Superior troubleshooting ability *Ability to install and configure networks and personal computers *Excellent customer service skills Professional Experience Company Name January 2008 to Current Consultant City , State Provide support for laptops, desktops and networks. Troubleshoot all computer issues both remote and onsite. Custom build systems based on user specifications. Company Name October 2003 to December 2008 Instructor City , State Taught basic and advanced computer classes. Created appropriate assessments to verify learning. Classes included: MS Windows, Office and A+ Certification. Company Name September 2003 to November 2006 Computer Technician City , State Travelled throughout the state. Installed and repaired both hardware and software systems. Kept on-call hours on both nights and weekends. Company Name June 2002 to August 2003 Computer Technician City , State Maintained uptime of computer network and database systems for students and facility. Ran wiring and cabling for entire network in schools. Consulted with faculty that had computer issues. Education Thomas College 2012 Masters of Education City , State Thomas College 2010 Bachelor : Computer Information Systems City , State Computer Information Systems 2002 CompTIA A+ Hardware and Software 2003 MMTC Net+ Certification Skills A+, A+ Certification, basic, cabling, Hardware, database, desktops, laptops, Office, MS Windows, network, networks, Troubleshoot, wiring ","
    CONSULTANT
    Profile
    Knowledge of most common operating system *Superior troubleshooting ability *Ability to install and configure networks and personal computers *Excellent customer service skills
    Professional Experience
    Company Name January 2008 to Current Consultant
    City , State
    • Provide support for laptops, desktops and networks.
    • Troubleshoot all computer issues both remote and onsite.
    • Custom build systems based on user specifications.
    Company Name October 2003 to December 2008 Instructor
    City , State
    • Taught basic and advanced computer classes.
    • Created appropriate assessments to verify learning.
    • Classes included: MS Windows, Office and A+ Certification.
    Company Name September 2003 to November 2006 Computer Technician
    City , State
    • Travelled throughout the state.
    • Installed and repaired both hardware and software systems.
    • Kept on-call hours on both nights and weekends.
    Company Name June 2002 to August 2003 Computer Technician
    City , State
    • Maintained uptime of computer network and database systems for students and facility.
    • Ran wiring and cabling for entire network in schools.
    • Consulted with faculty that had computer issues.
    Education
    Thomas College 2012 Masters of Education City , State
    Thomas College 2010 Bachelor : Computer Information Systems City , State Computer Information Systems
    2002 CompTIA A+ Hardware and Software
    2003 MMTC Net+ Certification
    Skills
    A+, A+ Certification, basic, cabling, Hardware, database, desktops, laptops, Office, MS Windows, network, networks, Troubleshoot, wiring
    ",CONSULTANT 22442947," PASSENGER SERVICE CONCOURSE MANAGER Summary A dedicated and enthusiastic leader, able to motivate employees to perform at their best in providing excellent service and developing ongoing, profitable client relationships. Creative, resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude and strong work ethic. Skills Strategic planning Team building Personable Client relationships Dedicated Flexible Relationship building Decision Making Time Management Conflict Resolution Adaptability Ability to Work Under Pressure Creativity Ability to work on a team Microsoft word Word processing Spreadsheet Microsoft excel Microsoft programs Scheduling Accomplishments Promoted 2 times within the last 5 years. Diverse skill set in managing employees and customers throughout many areas of the aviation business Proven ability to manage most complex concourses throughout the Atlanta airport Established a trustworthy relationship among the clients on multiple concourses. Experience 12/2013 to Current Passenger Service Concourse Manager Company Name － City , State Maintain the appearance of equipment utilized throughout the day  Managing daily operation while driving safety policies Directly responsible for overseeing 8 to 24 zone leaders Communicated, trained and pushed operational changes as directed Maintained healthy working environment while working in busy atmosphere Maintained and provided daily schedule to dispatchers and senior leaders Attended Delta shift briefing regularly in effort to communicate expectations for the day and address any possible concern raised by Delta staff Addressed overall concourse operation concerns Fulfill customer request regularly, in a timely manner Provide daily huddle and direction to staff in preparation for daily operation Coach and counsel employees  Recognize employees Diffuse situations Challenge delays Maintain effective operational performance Revamp processes when necessary  Provide leadership to employees daily Provide hands on team work  Focus-drive on dress code policy and employee professionalism Communicate daily with Client, management and key positioned employees involved in the daily operation Drive customer satisfaction results 09/2012 to 11/2013 Cabin Service Manager Company Name － City , State Managed 10 to 14 team of 3 man employees Managed up to 35 team leaders directly Responsible for building 7 day schedule for employees Responsible for coaching, counseling and documenting employees Managed an entire concourse from the ramp Communicated and managed dispatcher Responsible for providing dispatcher with staff in effort to turn aircraft during day time turn operation Responsible for managing processes regarding CBP Responsible for controlling operation failures Pushed safety policies regularly  ​ 09/2010 to 09/2013 Cabin Service Supervisor Company Name － City , State Assistant manager in scheduling employees Execute directives provided leadership Support team leaders with assistant on aircraft as needed Continuously provide safety patrol on the ramp and concourse daily Held briefing to communicate information pasted down by management Train employees to become team leaders and service aircraft 04/2007 to 03/2009 Cabin Service Supervisor Company Name － City , State Maintain the appearance of equipment utilized in operations  Assistant manager in scheduling employees Execute directives provided leadership Support team leaders with assistant on aircraft as needed Continuously provide safety patrol on the ramp and concourse daily Held briefing to communicate information pasted down by management Train employees to become team leaders and service aircraft Education and Training 2003 High School Diploma : Academics College Park High － City , State , USA Academics Technical Skills 9 months (2014) experience in CBP seal process/Admin office work Compiling information for applications Typing and submitting applications to CBP Managing approved and rejected applicants Handled weekly meeting with CBP-provided updated based of meeting to management Maintained Red/Black seal count and list Provided weekly seal list to HR and management  Directing employees when coming in office for assistance Professionally handling calls-directing callers Assisting senior managers with office needs such as copying, computer input, uniform issuing and sorting ","
    PASSENGER SERVICE CONCOURSE MANAGER
    Summary
    A dedicated and enthusiastic leader, able to motivate employees to perform at their best in providing excellent service and developing ongoing, profitable client relationships. Creative, resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude and strong work ethic.
    Skills
    Strategic planning
    Team building
    Personable
    Client relationships
    Dedicated
    Flexible
    Relationship building
    Decision Making
    Time Management
    Conflict Resolution
    Adaptability
    Ability to Work Under Pressure
    Creativity
    Ability to work on a team
    Microsoft word
    Word processing
    Spreadsheet
    Microsoft excel
    Microsoft programs
    Scheduling
    Accomplishments
    • Promoted 2 times within the last 5 years.
    • Diverse skill set in managing employees and customers throughout many areas of the aviation business
    • Proven ability to manage most complex concourses throughout the Atlanta airport
    • Established a trustworthy relationship among the clients on multiple concourses.

    Experience
    12/2013 to Current
    Passenger Service Concourse Manager Company Name － City , State
    • Maintain the appearance of equipment utilized throughout the day 
    • Managing daily operation while driving safety policies
    • Directly responsible for overseeing 8 to 24 zone leaders
    • Communicated, trained and pushed operational changes as directed
    • Maintained healthy working environment while working in busy atmosphere
    • Maintained and provided daily schedule to dispatchers and senior leaders
    • Attended Delta shift briefing regularly in effort to communicate expectations for the day and address any possible concern raised by Delta staff
    • Addressed overall concourse operation concerns
    • Fulfill customer request regularly, in a timely manner
    • Provide daily huddle and direction to staff in preparation for daily operation
    • Coach and counsel employees 
    • Recognize employees
    • Diffuse situations
    • Challenge delays
    • Maintain effective operational performance
    • Revamp processes when necessary 
    • Provide leadership to employees daily
    • Provide hands on team work 
    • Focus-drive on dress code policy and employee professionalism
    • Communicate daily with Client, management and key positioned employees involved in the daily operation
    • Drive customer satisfaction results
    09/2012 to 11/2013
    Cabin Service Manager Company Name － City , State
    • Managed 10 to 14 team of 3 man employees
    • Managed up to 35 team leaders directly
    • Responsible for building 7 day schedule for employees
    • Responsible for coaching, counseling and documenting employees
    • Managed an entire concourse from the ramp
    • Communicated and managed dispatcher
    • Responsible for providing dispatcher with staff in effort to turn aircraft during day time turn operation
    • Responsible for managing processes regarding CBP
    • Responsible for controlling operation failures
    • Pushed safety policies regularly 
    • ​
    09/2010 to 09/2013
    Cabin Service Supervisor Company Name － City , State
    • Assistant manager in scheduling employees
    • Execute directives provided leadership
    • Support team leaders with assistant on aircraft as needed
    • Continuously provide safety patrol on the ramp and concourse daily
    • Held briefing to communicate information pasted down by management
    • Train employees to become team leaders and service aircraft
    04/2007 to 03/2009
    Cabin Service Supervisor Company Name － City , State
    • Maintain the appearance of equipment utilized in operations 
    • Assistant manager in scheduling employees
    • Execute directives provided leadership
    • Support team leaders with assistant on aircraft as needed
    • Continuously provide safety patrol on the ramp and concourse daily
    • Held briefing to communicate information pasted down by management
    • Train employees to become team leaders and service aircraft
    Education and Training
    2003
    High School Diploma : Academics College Park High － City , State , USA Academics
    Technical Skills
    9 months (2014) experience in CBP seal process/Admin office work
    • Compiling information for applications
    • Typing and submitting applications to CBP
    • Managing approved and rejected applicants
    • Handled weekly meeting with CBP-provided updated based of meeting to management
    • Maintained Red/Black seal count and list
    • Provided weekly seal list to HR and management 
    • Directing employees when coming in office for assistance
    • Professionally handling calls-directing callers
    • Assisting senior managers with office needs such as copying, computer input, uniform issuing and sorting
    ",AVIATION 17199951," JOB CAPTAIN DESIGNER Highlights Software Literacy: - AutoCAD R14 & 2000, Aperture v. 5.0, Microstation 7.1, - Adobe Illustrator, Photoshop 6.0, Excel, Word Experience 12/2002 to Current Job Captain Designer Company Name － City , State Worked independently and with other staff members to produce high-quality design proposals, presentation drawings and construction documents for retail and hospitality clients. Selected Projects: - Steiff Toy Company- Proposal for first North American prototype store in greater Boston - Stride-Rite- Proposal for the renovation of an existing shoe store & future roll-out design - Sodexho- Proposed renovations for cafeteria and food concessions at various college campuses across the US, including: Bentley College, UMass, & Wheaton College. 04/2000 to 10/2002 Project Manager Designer Company Name － City , State In-house architecture and interior design consultant for Fidelity Investments. Collaborated with domestic and international firms on all stages of design and construction. Facilitated project initiation and consultant selection. Assisted with the coordination and flow of information between disciplines such as mechanical, HVAC, landscaping, lighting, furniture and finishes. Managed the progress and work of the primary design consultant and evaluated their performance. Prepared design presentations and marketing material for clients, director and Fidelity chairman. Researched building technologies and interior/exterior finishes and cost analysis. Maintained design library and scheduled product presentations and learning credits for staff. Selected Projects: - Seaport Hotel & Health Club- Renovations to lobby, ballrooms, restaurant, fitness & locker rooms - Fidelity Broadband Group- 40,000 SF high tech office renovation and conference center - 39 Eaton Place, London- 5,000 SF renovation to existing residence and gardens. 09/1998 to 04/2000 Designer Company Name － City , State Worked both independently & in a team environment on all stages of design. Collaborated on construction documents. Reviewed shop drawings. Attended job meetings. Developed construction/design details in-house and on site. Managed construction administration. Prepared renderings and finish schemes for client presentations. Selected Projects: - Brighton Landing- 465,000 SF office and retail development - Cutler Lake Corporate Center- 200,000 SF premier office complex - EMC- 50,000 SF training complex & cafeteria - Fidelity Foundation- 1,200 SF conference center involving historic restoration & preservation. 06/1997 to 09/1998 Designer Company Name － City , State Collaborated on construction documents. Developed construction/design details. Attended job meetings. Reviewed shop drawings. Construction supervision. Researched zoning and code requirements. Field Surveys. Prepared client presentations. Met with product reps & vendors. Selected Projects: - Physicians Health Services- 300,000 SF office complex - Playtex Products- 40,000 SF office renovation & expansion - OCI Chemical- 20,000 SF office renovation. Education 1997 Master of Architecture Tulane University School of Architecture － City , State Skills Adobe Illustrator, Photoshop 6.0, premier, AutoCAD R14, Broadband, consultant, cost analysis, client, clients, design and construction, HVAC, interior design, Investments, lighting, director, marketing material, mechanical, meetings, Excel, office, 2000, Word, Microstation 7.1, presentations, progress, proposals, Proposal, quality, renovation, Renovations, retail, supervision, Surveys ","
    JOB CAPTAIN DESIGNER
    Highlights
    Software Literacy: - AutoCAD R14 & 2000, Aperture v. 5.0, Microstation 7.1, - Adobe Illustrator, Photoshop 6.0, Excel, Word
    Experience
    12/2002 to Current
    Job Captain Designer Company Name － City , State
    • Worked independently and with other staff members to produce high-quality design proposals, presentation drawings and construction documents for retail and hospitality clients.
    • Selected Projects: - Steiff Toy Company- Proposal for first North American prototype store in greater Boston - Stride-Rite- Proposal for the renovation of an existing shoe store & future roll-out design - Sodexho- Proposed renovations for cafeteria and food concessions at various college campuses across the US, including: Bentley College, UMass, & Wheaton College.
    04/2000 to 10/2002
    Project Manager Designer Company Name － City , State
    • In-house architecture and interior design consultant for Fidelity Investments.
    • Collaborated with domestic and international firms on all stages of design and construction.
    • Facilitated project initiation and consultant selection.
    • Assisted with the coordination and flow of information between disciplines such as mechanical, HVAC, landscaping, lighting, furniture and finishes.
    • Managed the progress and work of the primary design consultant and evaluated their performance.
    • Prepared design presentations and marketing material for clients, director and Fidelity chairman.
    • Researched building technologies and interior/exterior finishes and cost analysis.
    • Maintained design library and scheduled product presentations and learning credits for staff.
    • Selected Projects: - Seaport Hotel & Health Club- Renovations to lobby, ballrooms, restaurant, fitness & locker rooms - Fidelity Broadband Group- 40,000 SF high tech office renovation and conference center - 39 Eaton Place, London- 5,000 SF renovation to existing residence and gardens.
    09/1998 to 04/2000
    Designer Company Name － City , State
    • Worked both independently & in a team environment on all stages of design.
    • Collaborated on construction documents.
    • Reviewed shop drawings.
    • Attended job meetings.
    • Developed construction/design details in-house and on site.
    • Managed construction administration.
    • Prepared renderings and finish schemes for client presentations.
    • Selected Projects: - Brighton Landing- 465,000 SF office and retail development - Cutler Lake Corporate Center- 200,000 SF premier office complex - EMC- 50,000 SF training complex & cafeteria - Fidelity Foundation- 1,200 SF conference center involving historic restoration & preservation.
    06/1997 to 09/1998
    Designer Company Name － City , State
    • Collaborated on construction documents.
    • Developed construction/design details.
    • Attended job meetings.
    • Reviewed shop drawings.
    • Construction supervision.
    • Researched zoning and code requirements.
    • Field Surveys.
    • Prepared client presentations.
    • Met with product reps & vendors.
    • Selected Projects: - Physicians Health Services- 300,000 SF office complex - Playtex Products- 40,000 SF office renovation & expansion - OCI Chemical- 20,000 SF office renovation.
    Education
    1997
    Master of Architecture Tulane University School of Architecture － City , State
    Skills
    Adobe Illustrator, Photoshop 6.0, premier, AutoCAD R14, Broadband, consultant, cost analysis, client, clients, design and construction, HVAC, interior design, Investments, lighting, director, marketing material, mechanical, meetings, Excel, office, 2000, Word, Microstation 7.1, presentations, progress, proposals, Proposal, quality, renovation, Renovations, retail, supervision, Surveys
    ",DESIGNER 28942221," CONSTRUCTION INSPECTOR Professional Summary Core Qualifications Experience 01/2018 to 06/2018 Construction Inspector Company Name － City , State Inspected construction operations on roads and bridges to ensure work was done in accordance with the construction plans and specifications. Interpreted contract requirements through the examination of the specifications and drawings Applied a variety of testing and inspection techniques. Resolved specifications, drawings or construction conflicts and problems with site supervisor and/or project manager. Monitored contractor's construction schedule, materials, and equipment. Reviewed construction project safety practices and advised the supervisor of any corrective actions. Documented daily construction activities by utilizing the PennDOT Engineering and Construction Management System. 10/2014 to 11/2017 Courier Company Name － City , State Picked up and delivered court documents in a polite, resourceful, and professional manner. Coordinated incoming and outgoing mail. Maintained route supply inventory to ensure mail and documents are delivered promptly. Provided customer service by giving customers necessary information. Maintained delivery records. Served individuals and companies with legal documents. 08/2000 to 11/2013 Police Officer (retired) Company Name － City , State Patrolled designated areas in a patrol car or on foot to provide assistance, protect persons, and safeguard property. Enforced NJ State 2C criminal laws and motor vehicle laws. Apprehended suspects by effecting a lawful arrest in order to take suspects into custody. Conducted preliminary investigations by interviewing victims and witnesses after a crime. Obtained information and maintained notes for investigations. Prepared investigative reports and supplemental reports to provide an official record of the investigation. Prepared complaint summonses and warrants. Served defendants with their summons or warrant. Testified in New Jersey Courts for traffic and criminal investigations. Dealt with varied types of persons individually and in groups in a courteous and effective manner. 04/1997 to 08/2000 Communications Operator Company Name － City , State Updated leave, time, and pay balances for employees. Reviewed, maintained, and posted daily schedules and overtime rosters. Recorded and maintained information using manual or computerized record keeping systems. Prepared and distributed applicable reports. Received and transmitted calls utilizing telephone and radio systems. Dispatched emergency personnel or equipment. Issued and received paychecks, mail, keys, and other items. 08/1995 to 04/1997 Warehouse Manager and Purchasing Company Name － City , State Responsible for overseeing the ordering, receiving, restocking, and inventorying of medical supplies and equipment. Coordinated and managed the distribution of medical supplies and equipment to nursing homes, home healthcare providers, pharmacies, and individuals. 11/1994 to 08/1995 Security Officer Company Name － City , State Patrolled store and adjacent premises to maintain order, enforce regulations, and ensure observance of applicable laws. Assisted and notified staff during routine problems and emergency situations. 09/1988 to 12/1994 Operations Specialist Company Name － City , State Operated surveillance and search radar, electronic recognition equipment, and identification equipment. Operated controlled approach devices and electronic aids to navigation. Served as plotter and status board keeper. Performed various security watch details. Performed diversified security duties to protect government property from fire, theft, and unauthorized personnel. Established and maintained various logs utilizing information obtained through numerous internal and external means including radio nets, electronic surveillance equipment and other various communication sources. Established and maintained primary and secondary communication source for reporting and assessment during possible wartime and peacetime crisis. Trained in the fighting and prevention of diversified classes of fires. Skills approach, Basic, bridges, C, Construction Management, customer service, delivery, Driving, government, home healthcare, inspection, legal documents, notes, materials, mail, radar, navigation, nursing, personnel, on foot, Police, radio, receiving, record keeping, reporting, safety, supervisor, supply inventory, telephone, warrants Education 2000 Basic Course for Police Officers Burlington County Police Academy － City , State Counter-Terrorism Awareness Street Survival Incident Command System Drunk Driving Prosecution and Enforcement Defensive Tactics Critical Incident Response Procedures for Schools Bomb Threat Response 1989 Fleet Combat Training Center Atlantic － City , State Additional Information Military Awards Good Conduct Medal National Defense Service Medal Navy Expeditionary Medal Navy Expeditionary Medal Sea Service Deployment Ribbon (Second Award) Navy Unit Commendation Southwest Asia Service Medal with Bronze Star ","
    CONSTRUCTION INSPECTOR
    Professional Summary
    Core Qualifications
    Experience
    01/2018 to 06/2018
    Construction Inspector Company Name － City , State
    • Inspected construction operations on roads and bridges to ensure work was done in accordance with the construction plans and specifications.
    • Interpreted contract requirements through the examination of the specifications and drawings Applied a variety of testing and inspection techniques.
    • Resolved specifications, drawings or construction conflicts and problems with site supervisor and/or project manager.
    • Monitored contractor's construction schedule, materials, and equipment.
    • Reviewed construction project safety practices and advised the supervisor of any corrective actions.
    • Documented daily construction activities by utilizing the PennDOT Engineering and Construction Management System.
    10/2014 to 11/2017
    Courier Company Name － City , State
    • Picked up and delivered court documents in a polite, resourceful, and professional manner.
    • Coordinated incoming and outgoing mail.
    • Maintained route supply inventory to ensure mail and documents are delivered promptly.
    • Provided customer service by giving customers necessary information.
    • Maintained delivery records.
    • Served individuals and companies with legal documents.
    08/2000 to 11/2013
    Police Officer (retired) Company Name － City , State
    • Patrolled designated areas in a patrol car or on foot to provide assistance, protect persons, and safeguard property.
    • Enforced NJ State 2C criminal laws and motor vehicle laws.
    • Apprehended suspects by effecting a lawful arrest in order to take suspects into custody.
    • Conducted preliminary investigations by interviewing victims and witnesses after a crime.
    • Obtained information and maintained notes for investigations.
    • Prepared investigative reports and supplemental reports to provide an official record of the investigation.
    • Prepared complaint summonses and warrants.
    • Served defendants with their summons or warrant.
    • Testified in New Jersey Courts for traffic and criminal investigations.
    • Dealt with varied types of persons individually and in groups in a courteous and effective manner.
    04/1997 to 08/2000
    Communications Operator Company Name － City , State
    • Updated leave, time, and pay balances for employees.
    • Reviewed, maintained, and posted daily schedules and overtime rosters.
    • Recorded and maintained information using manual or computerized record keeping systems.
    • Prepared and distributed applicable reports.
    • Received and transmitted calls utilizing telephone and radio systems.
    • Dispatched emergency personnel or equipment.
    • Issued and received paychecks, mail, keys, and other items.
    08/1995 to 04/1997
    Warehouse Manager and Purchasing Company Name － City , State
    • Responsible for overseeing the ordering, receiving, restocking, and inventorying of medical supplies and equipment.
    • Coordinated and managed the distribution of medical supplies and equipment to nursing homes, home healthcare providers, pharmacies, and individuals.
    11/1994 to 08/1995
    Security Officer Company Name － City , State
    • Patrolled store and adjacent premises to maintain order, enforce regulations, and ensure observance of applicable laws.
    • Assisted and notified staff during routine problems and emergency situations.
    09/1988 to 12/1994
    Operations Specialist Company Name － City , State
    • Operated surveillance and search radar, electronic recognition equipment, and identification equipment.
    • Operated controlled approach devices and electronic aids to navigation.
    • Served as plotter and status board keeper.
    • Performed various security watch details.
    • Performed diversified security duties to protect government property from fire, theft, and unauthorized personnel.
    • Established and maintained various logs utilizing information obtained through numerous internal and external means including radio nets, electronic surveillance equipment and other various communication sources.
    • Established and maintained primary and secondary communication source for reporting and assessment during possible wartime and peacetime crisis.
    • Trained in the fighting and prevention of diversified classes of fires.
    Skills
    approach, Basic, bridges, C, Construction Management, customer service, delivery, Driving, government, home healthcare, inspection, legal documents, notes, materials, mail, radar, navigation, nursing, personnel, on foot, Police, radio, receiving, record keeping, reporting, safety, supervisor, supply inventory, telephone, warrants
    Education
    2000
    Basic Course for Police Officers Burlington County Police Academy － City , State Counter-Terrorism Awareness Street Survival Incident Command System Drunk Driving Prosecution and Enforcement Defensive Tactics Critical Incident Response Procedures for Schools Bomb Threat Response
    1989
    Fleet Combat Training Center Atlantic － City , State
    Additional Information
    • Military Awards Good Conduct Medal National Defense Service Medal Navy Expeditionary Medal Navy Expeditionary Medal Sea Service Deployment Ribbon (Second Award) Navy Unit Commendation Southwest Asia Service Medal with Bronze Star
    ",CONSTRUCTION 24703009," STAFF ACCOUNTANT Virginia Francis Summary Capable Accountant successful at managing multiple projects and consistently meeting deadlines under pressure. Managed complex accounting functions and reconciled accounts involving multiple budgets and funding sources. Hands-on supervisory experience directing and training accounting and support staff. HR experience. Supervisor's Endorsement: “Virginia is a talented individual who possesses a strong work ethic and produces an inordinate amount of quality work. Her ability to work independently, with minimal supervision, is one of her strongest attributes. She is a strong team player.” Craig C., Division Director, 2009 Highlights Account reconciliation expert Adobe software proficiency MAS 90 & Sage Software Complex problem solving Effective time management Advanced computer proficiency Flexible team player General ledger accounting Strong organizational skills Expert in customer relations Experience Staff Accountant September 2010 to Current Company Name － City , State Cypress Healthcare Partners is a management company for doctor offices. I currently complete the monthly financials for seven different medical groups. These medical groups range from two to fifteen doctors. One of the medical offices has eleven clinics and consists of two corporations that are consolidated into one financial package. I reconcile all the bank statements for these groups which include ZBA accounts. I'm very detailed in processing the financials for these groups. I record all the general entries, payroll entries, transaction entries, month end and year end entries, reconcile the balance sheet and income statement accounts, and record the fixed assets and depreciation. I review the financials for completeness, trends, and discrepancies. Some of the companies are accrual bases and some are cash. I maintain the daily cash reports and cash flow spreadsheets. I review accounts payable and when needed process. I process accounts receivables. I tabulate and send invoices to the hospital and college for services. I review contracts and make sure the accounting portion is kept in compliance. Coordinated fixed asset additions and retirements. Prepare personal property and use tax filings. Work with the Accounting Manager to collect and tabulate data for the annual audit. I reconcile medical, dental, & COBRA with the monthly statements and the general ledger. I review documentation for correctness and completeness. I run monthly reports and verify discrepancies. I complete various other reports for the groups such as a monthly report which gives an overview of the monthly financials, special allocations, payroll reconciliations, management fee calculations, and changes in owners' equity. I coordinate with payroll the medical and dental deductions for employees. When needed I help process payroll and add and delete employees into the medical and dental plans. Administrative Assistant July 2008 to October 2009 Company Name － City , State Directed staff of three and managed accounting, budgeting, HR, and administrative responsibilities at state-operated military academy providing education and life skills for at-risk youth. Assisted with staff hiring decisions and HR policies and procedures, including interview criteria, benefit administration, personnel dispute resolution, and leave policies. Reviewed HR documents, delegations of authority, and acting status papers. Administered multi-million dollar federal and state budget—reviewed multiple appropriations and funding sources and current/previous expenditures and revenue. Completed quarterly reports on the federal budget. Audited accounts ensuring expenditures were allocated and coded correctly. Approved invoices for payment and requested journal adjustments when necessary. Maintained petty cash. Monitored contractual agreements instituted by procurement officer and maintained procurement authority up to $25,000. Created Reimbursable Service Agreements between Academy and State agencies and monitored account activity. Monitored and reported Workforce Investment Act (WIA) budget expenditures. Accounting Supervisor I July 2007 to July 2008 Company Name － City , State Supervised five accounting staff preparing accounts payable and processing travel transactions for nine divisions within Department of Military and Veterans' Affairs. Reviewed and certified all AP and travel expenses in Alaska Statewide Accounting System (AKSAS). Assisted with staff hiring decisions and HR policies and procedures, including interview criteria, benefit administration, personnel dispute resolution, and leave policies. Reviewed HR documents, delegations of authority, and acting status papers Accounting Technician II November 2002 to July 2008 Company Name － City , State Started as a Administrative Clerk in 2002, moved to Child Support Specialist I, and advanceds to Accounting Technician II in 2006. Charged with completing complex accounting adjustments involving three accounting systems. Position required knowledge of child support regulations and state and federal regulations/statutes for each system adjustment. Created detailed spreadsheets due to complexity of adjustments as funds were divided among several parties and entities. Simplified accounting procedures for staff preparing numerous adjustments in cases of fraud which improved productivity and reduced processing time. Ensured payment of child support in accordance to court and administrative orders. Communicated policies/procedures and ensured clear understanding by custodial/noncustodial parties. Education BBA : Business Administration/Accounting , 2009 University of Anchorage Alaska － City , State , USA GPA 3.0 Associate of Science : General , 2000 Umpqua Community College － City , State , USA GPA 3.4 Associate of Applied Science : Electronics , 2000 Umpqua Community College － City , State , USA GPA 3.4 ","
    STAFF ACCOUNTANT
    Virginia Francis
    Summary

    Capable Accountant successful at managing multiple projects and consistently meeting deadlines under pressure. Managed complex accounting functions and reconciled accounts involving multiple budgets and funding sources.


    Hands-on supervisory experience directing and training accounting and support staff. HR experience.


    Supervisor's Endorsement: “Virginia is a talented individual who possesses a strong work ethic and produces an inordinate amount of quality work. Her ability to work independently, with minimal supervision, is one of her strongest attributes. She is a strong team player.” Craig C., Division Director, 2009
    Highlights
    • Account reconciliation expert
    • Adobe software proficiency
    • MAS 90 & Sage Software
    • Complex problem solving
    • Effective time management
    • Advanced computer proficiency
    • Flexible team player
    • General ledger accounting
    • Strong organizational skills
    • Expert in customer relations
    Experience
    Staff Accountant
    September 2010 to Current     Company Name － City , State

    Cypress Healthcare Partners is a management company for doctor offices. I currently complete the monthly financials for seven different medical groups. These medical groups range from two to fifteen doctors. One of the medical offices has eleven clinics and consists of two corporations that are consolidated into one financial package. I reconcile all the bank statements for these groups which include ZBA accounts. I'm very detailed in processing the financials for these groups. I record all the general entries, payroll entries, transaction entries, month end and year end entries, reconcile the balance sheet and income statement accounts, and record the fixed assets and depreciation. I review the financials for completeness, trends, and discrepancies. Some of the companies are accrual bases and some are cash. I maintain the daily cash reports and cash flow spreadsheets. I review accounts payable and when needed process. I process accounts receivables. I tabulate and send invoices to the hospital and college for services. I review contracts and make sure the accounting portion is kept in compliance. Coordinated fixed asset additions and retirements. Prepare personal property and use tax filings. Work with the Accounting Manager to collect and tabulate data for the annual audit. I reconcile medical, dental, & COBRA with the monthly statements and the general ledger. I review documentation for correctness and completeness. I run monthly reports and verify discrepancies. I complete various other reports for the groups such as a monthly report which gives an overview of the monthly financials, special allocations, payroll reconciliations, management fee calculations, and changes in owners' equity. I coordinate with payroll the medical and dental deductions for employees. When needed I help process payroll and add and delete employees into the medical and dental plans.
    Administrative Assistant
    July 2008 to October 2009     Company Name － City , State

    Directed staff of three and managed accounting, budgeting, HR, and administrative responsibilities at state-operated military academy providing education and life skills for at-risk youth. Assisted with staff hiring decisions and HR policies and procedures, including interview criteria, benefit administration, personnel dispute resolution, and leave policies. Reviewed HR documents, delegations of authority, and acting status papers. Administered multi-million dollar federal and state budget—reviewed multiple appropriations and funding sources and current/previous expenditures and revenue. Completed quarterly reports on the federal budget. Audited accounts ensuring expenditures were allocated and coded correctly. Approved invoices for payment and requested journal adjustments when necessary. Maintained petty cash.

    Monitored contractual agreements instituted by procurement officer and maintained procurement authority up to $25,000. Created Reimbursable Service Agreements between Academy and State agencies and monitored account activity. Monitored and reported Workforce Investment Act (WIA) budget expenditures.
    Accounting Supervisor I
    July 2007 to July 2008     Company Name － City , State

    Supervised five accounting staff preparing accounts payable and processing travel transactions for nine divisions within Department of Military and Veterans' Affairs. Reviewed and certified all AP and travel expenses in Alaska Statewide Accounting System (AKSAS).

    Assisted with staff hiring decisions and HR policies and procedures, including interview criteria, benefit administration, personnel dispute resolution, and leave policies. Reviewed HR documents, delegations of authority, and acting status papers
    Accounting Technician II
    November 2002 to July 2008     Company Name － City , State

    Started as a Administrative Clerk in 2002, moved to Child Support Specialist I, and advanceds to Accounting Technician II in 2006. Charged with completing complex accounting adjustments involving three accounting systems. Position required knowledge of child support regulations and state and federal regulations/statutes for each system adjustment. Created detailed spreadsheets due to complexity of adjustments as funds were divided among several parties and entities.

    Simplified accounting procedures for staff preparing numerous adjustments in cases of fraud which improved productivity and reduced processing time. Ensured payment of child support in accordance to court and administrative orders. Communicated policies/procedures and ensured clear understanding by custodial/noncustodial parties.
    Education
    BBA : Business Administration/Accounting , 2009 University of Anchorage Alaska － City , State , USA

    GPA 3.0
    Associate of Science : General , 2000 Umpqua Community College － City , State , USA

    GPA 3.4
    Associate of Applied Science : Electronics , 2000 Umpqua Community College － City , State , USA

    GPA 3.4
    ",ACCOUNTANT 10289113," BUSINESS DEVELOPMENT DIRECTOR Summary I collaborate with multiple stakeholders to determine audience needs, quickly developing strategic plans that align with my clients business priorities and strategies. Experience Business Development Director 05/1997 to Current Company Name City , State Producing measurable results for my clients by designing unique engagement initiatives for employees, sales channel partners and consumers groups. Sales of performance improvement products, most being intangible services to Fortune 500 clients. Success at discovering and growing my business with customers who have the potential to spend more than $1 million with me each year. I have designed innovative solutions, customized to each customers various objectives and end result needs. Managing my internal teams to develop, design and operate complex custom projects ranging in value at least $150,000 to millions. Titles called on include the entire C suite, CEO, COO, CFO, CMO, President, EVP's of Marketing, Sales, Human Resources & Finance. Define business issues to improve revenue and penetrating existing accounts and opening new. Sold 17 new accounts while in current position, managed sales volume and profit margin with long sales cycle. Managed and hired staff of 4 to work with my major global account travel & meetings business over 8 years. Total book of business constantly over $2.5 million each year. Nearly twice the entertainment activity of other BDD's with similar tenure. Achieved over $6 million in sales twice, becoming a trusted partner to my clients, customers want me to Win! Account Territory & District Sales Manager / National Account Sales 08/1989 to 04/1997 Company Name City , State Responsible for growth of distributor sales volume, product mix and motivation of DSR sales forces. Developed my own custom local training and marketing materials, which were later adopted by the Nestle corporate. Distributor and chain accounts accounted for over $11 million in sales. Increased my chain accounts by over 75% while with national accounts. Created sales forecasts, developed budgets, strategic plans and managed entire regional office staff. Working with my team we grew business at Nestle largest US account by nearly double. Surpassed sales, budget goals every year as manager and twice led company nationally in new product introductions. District sales grew from $16 million to over $22 million as district manager. Hired five salespeople and 4 direct reports were promoted, managed up to eight account managers at a time. Developed new reports, marketing and promotional strategies for the field. Designed account reviews process, management and field training programs for the entire company. Sold small business owners and managed distributor sales accounts, using strategic planning, innovative programming and by cultivating strong personal relationships. Took area territory sales from $500,000 to $2.9 million, with a mature company in an industry with an average annual increase of only 3-5%. Financial Operations Executive and Department Merchandising Manager 04/1988 to 08/1989 Company Name City , State Financial Operations Executive for the South Bend store. Volunteered to be merchandise manager for the stores largest department. While in this role the department had the highest per foot sales volume of any department in the entire corporation during the 4th quarter of 1988. Accomplishments 4 times President Achievement Guild Award winner, award for sales volume and profit. 3 times President Achievement Award winner, award for sales volume and profit. 4 times Achievement Guild winner, for leadership in 3 year running combined volume. Top travel and meetings sales several times since with BIW. National sales contest ""the 1993 Superbowl"". Twice awarded ""The Over Achiever of the Year"" by my most profitable direct customer. Reviewed consistently by management throughout career as ""Outstanding or Exceeding Expectations"". College: elected to executive positions with both Finance Club and Resident Housing Association. Skills Sales, Business Development, Distributor Sales, Territory Sales, District Sales, Sales of Solutions, Sales Teams, Sales Accounts, National Accounts, Sales Management, Strategic Accounts, Sales Promotions, Travel & Meeting Sales, Technology Application Sales, Clients Management, Marketing, Budget, Budgets, Forecasts, Promotional, Travel & Meeting Operations, Strategic Planning, Training, Training Development, Financial Operations, Merchandising, Corporate Operations, Employee Engagement, Managing Existing Accounts, Forecasting, Human Resources, Finding New Accounts, Relationship Building and Strategic Direction. Education Bachelor of Business Administration : Finance, General Business 1988 Western Michigan University City , State , US Earned over 85% of all educational/living costs. Jobs worked while in college, industrial heavy construction, excelled at several sales roles including at direct sales of home goods. While in direct sales I won a national trip and was ranked in the top 10 in the country in sales. Started two successful on campus businesses. Member of the varsity division I football team for 4 years. Organizations IMEX, Milford Memories Planning Board, Huron Valley Youth Baseball President/Treasurer/Director of Travel Baseball, Lakeland Milford Travel Secretary and Milford High School baseball instructor. ","
    BUSINESS DEVELOPMENT DIRECTOR
    Summary

    I collaborate with multiple stakeholders to determine audience needs, quickly developing strategic plans that align with my clients business priorities and strategies.

    Experience
    Business Development Director 05/1997 to Current Company Name City , State

    Producing measurable results for my clients by designing unique engagement initiatives for employees, sales channel partners and consumers groups. Sales of performance improvement products, most being intangible services to Fortune 500 clients. Success at discovering and growing my business with customers who have the potential to spend more than $1 million with me each year.

    • I have designed innovative solutions, customized to each customers various objectives and end result needs.
    • Managing my internal teams to develop, design and operate complex custom projects ranging in value at least $150,000 to millions.
    • Titles called on include the entire C suite, CEO, COO, CFO, CMO, President, EVP's of Marketing, Sales, Human Resources & Finance.
    • Define business issues to improve revenue and penetrating existing accounts and opening new.
    • Sold 17 new accounts while in current position, managed sales volume and profit margin with long sales cycle.
    • Managed and hired staff of 4 to work with my major global account travel & meetings business over 8 years.
    • Total book of business constantly over $2.5 million each year.
    • Nearly twice the entertainment activity of other BDD's with similar tenure.
    • Achieved over $6 million in sales twice, becoming a trusted partner to my clients, customers want me to Win!
    Account Territory & District Sales Manager / National Account Sales 08/1989 to 04/1997 Company Name City , State
    • Responsible for growth of distributor sales volume, product mix and motivation of DSR sales forces.
    • Developed my own custom local training and marketing materials, which were later adopted by the Nestle corporate.
    • Distributor and chain accounts accounted for over $11 million in sales.
    • Increased my chain accounts by over 75% while with national accounts.
    • Created sales forecasts, developed budgets, strategic plans and managed entire regional office staff. Working with my team we grew business at Nestle largest US account by nearly double.
    • Surpassed sales, budget goals every year as manager and twice led company nationally in new product introductions.
    • District sales grew from $16 million to over $22 million as district manager. Hired five salespeople and 4 direct reports were promoted, managed up to eight account managers at a time.
    • Developed new reports, marketing and promotional strategies for the field. Designed account reviews process, management and field training programs for the entire company.
    • Sold small business owners and managed distributor sales accounts, using strategic planning, innovative programming and by cultivating strong personal relationships. Took area territory sales from $500,000 to $2.9 million, with a mature company in an industry with an average annual increase of only 3-5%.
    Financial Operations Executive and Department Merchandising Manager 04/1988 to 08/1989 Company Name City , State Financial Operations Executive for the South Bend store. Volunteered to be merchandise manager for the stores largest department. While in this role the department had the highest per foot sales volume of any department in the entire corporation during the 4th quarter of 1988.
    Accomplishments
    • 4 times President Achievement Guild Award winner, award for sales volume and profit.
    • 3 times President Achievement Award winner, award for sales volume and profit.
    • 4 times Achievement Guild winner, for leadership in 3 year running combined volume.
    • Top travel and meetings sales several times since with BIW.
    • National sales contest ""the 1993 Superbowl"".
    • Twice awarded ""The Over Achiever of the Year"" by my most profitable direct customer.
    • Reviewed consistently by management throughout career as ""Outstanding or Exceeding Expectations"".
    • College: elected to executive positions with both Finance Club and Resident Housing Association.
    Skills

    Sales, Business Development, Distributor Sales, Territory Sales, District Sales, Sales of Solutions, Sales Teams, Sales Accounts, National Accounts, Sales Management, Strategic Accounts, Sales Promotions, Travel & Meeting Sales, Technology Application Sales, Clients Management, Marketing, Budget, Budgets, Forecasts, Promotional, Travel & Meeting Operations, Strategic Planning, Training, Training Development, Financial Operations, Merchandising, Corporate Operations, Employee Engagement, Managing Existing Accounts, Forecasting, Human Resources, Finding New Accounts, Relationship Building and Strategic Direction.

    Education
    Bachelor of Business Administration : Finance, General Business 1988 Western Michigan University City , State , US

    Earned over 85% of all educational/living costs. Jobs worked while in college, industrial heavy construction, excelled at several sales roles including at direct sales of home goods. While in direct sales I won a national trip and was ranked in the top 10 in the country in sales. Started two successful on campus businesses. Member of the varsity division I football team for 4 years.
    Organizations

    IMEX, Milford Memories Planning Board, Huron Valley Youth Baseball President/Treasurer/Director of Travel Baseball, Lakeland Milford Travel Secretary and Milford High School baseball instructor.

    ",BUSINESS-DEVELOPMENT 12239749," SPECIALIST OF INFANTRY Professional Summary Professional learning, occupational consultant and life-skills counselor seeking a position as a Social Services Provider. Disabled veteran and education specialist conversant with social and personal barriers to employment, civic life and independent living with demonstrated ability providing community based services and support between community stake holders and the underemployed, military veterans, the disabled and additional underserved groups. Core Qualifications Proven leadership in military and civilian occupations. Effective communication and interpersonal skills. Trained educator in identifying and servicing diverse learning styles. Advanced with IT Enterprise Networks. Advanced with Windows based operating systems. Advanced with Microsoft Office: Word, Excel, Access and PowerPoint. Experience in designing and supporting Database Information Systems (DBA). Experience in both commercial and academic technical writing. Certifications PRAXIS: Principles of Learning and Teaching (2013) PRAXIS: Social Studies Content Knowledge (2013) Education Master of Arts , Education- M.Ed. 8 2014 Mount St. Joseph University － City , State GPA: Dean's Honor Roll GPA: 3.58 •Dean's Honor Roll with a GPA of 3.58 on a 4.0 scale. •ETS ""Recognition of Excellence Award"" for Social Studies Content Knowledge (top 15%). •Thesis: “ROTC & Military Education in the New Millennium.” Bachelor of Arts , History and Philosophy 5 2008 University of the Pacific － City , State GPA: Dean's Honor Roll GPA: 3.49 Phi Alpha Theta, Mortar Board and Alpha Sigma Lambda honors Mortar Board Chapter Historian •Dean's Honor Roll with a GPA of 3.49 on a 4.0 scale. •Phi Alpha Theta, Mortar Board and Alpha Sigma Lambda honors. •Mortar Board Chapter Historian. Experience Specialist of Infantry Mar 2000 to Sep 2002 Company Name － City , State Maintained and operated weapons and communications systems of the $3,000,000 M2A2 Bradley Infantry Fighting Vehicle as a qualified gunner. Maintained mechanical functions and marksman qualification for the M16 service rifle. Trained in Infantry tactics according to Army doctrine on Fire and Maneuver. Sustained 24 hour readiness for training and deployment as part of a combined arms team. Provided leadership and training for subordinate soldiers in my charge. Maintained personal physical fitness for military duty. Battalion Soldier of the Month honors. Medic Combat Life Saver Certified. Decorations: Army Achievement Medal, Good Conduct Medal, National Defense Medal, War on Terror Service Medal and Army Service Ribbon. Medical retirement with Honorable Discharge (Form DD-214). Logistics Coordinator Jan 1998 to Mar 2000 Company Name － City , State Researched and identified vendors for commercial equipment, parts and supplies for infrastructure/building maintenance by work order. Data entry and procurement of commercial freight. Received, inspected, offloaded, warehoused and data entered commercial freight into inventory. Managed accounts and inventory for contract tools and equipment via database. Operated a vertical forklift. Processed defective product for return and reclamations. Supervisor: Paul Ayres (916) 212-0053. Lead Stock Associate / Receiving Manager Jun 1996 to Jan 1998 Company Name － City , State Managed crew of 8 to 12 Stock Associates in general floor merchandising. Managedstore ""Pull Program"" for stock management and inventory control. Managed store ""Pick-it"" program for high value merchandise. Setup and stocked seasonal merchandising displays from schematic plans (e.g., Back to School, Christmas). Received, inspected, offloaded, categorized and scanned commercial freight into inventory. Operated a vertical forklift. Processed defective product for return and reclamations. Employee of the Month honors (twice). Supervisor: Edward Knight (no longer with company). Aviation Mechanist Mate, AD Mar 1988 to Mar 1996 Company Name － City , State Maintained and repaired power plant/engine systems and subsystems of the $24,000,000 MH53E Helicopter. Conducted pre-flight maintenance and safety inspections. Facilitated launch and recovery of aircraft as part of a ground crew. Handled and disposed of hazardous material in accordance with local, State and Federal regulations. Inventoried maintenance shop tools and equipment. Maintained personal physical fitness for military duty. Decorations: Naval Reserve Meritorious Service Medal, National Defense Medal. Skills Advanced vocabulary and reading comprehension skills. College level mathematics skills: Intermediate Algebra and Statistics. Collaborative and successful in team environments. Client/customer focused. Organized and task oriented. Professional, responsible and dependable. Typing (50 words a minute). Professional Affiliations Member, American Legion (Post 194- Mason, OH) ","
    SPECIALIST OF INFANTRY
    Professional Summary

    Professional learning, occupational consultant and life-skills counselor seeking a position as a Social Services Provider. Disabled veteran and education specialist conversant with social and personal barriers to employment, civic life and independent living with demonstrated ability providing community based services and support between community stake holders and the underemployed, military veterans, the disabled and additional underserved groups.

    Core Qualifications

    Proven leadership in military and civilian occupations.


    Effective communication and interpersonal skills.


    Trained educator in identifying and servicing diverse learning styles.


    Advanced with IT Enterprise Networks.
    • Advanced with Windows based operating systems.

    • Advanced with Microsoft Office: Word, Excel, Access and PowerPoint.

    • Experience in designing and supporting Database Information Systems (DBA).

    • Experience in both commercial and academic technical writing.
    Certifications

    PRAXIS: Principles of Learning and Teaching (2013)

    PRAXIS: Social Studies Content Knowledge (2013)

    Education
    Master of Arts , Education- M.Ed. 8 2014 Mount St. Joseph University － City , State GPA: Dean's Honor Roll GPA: 3.58

    •Dean's Honor Roll with a GPA of 3.58 on a 4.0 scale.

    •ETS ""Recognition of Excellence Award"" for Social Studies Content Knowledge (top 15%).

    •Thesis: “ROTC & Military Education in the New Millennium.”
    Bachelor of Arts , History and Philosophy 5 2008 University of the Pacific － City , State GPA: Dean's Honor Roll GPA: 3.49 Phi Alpha Theta, Mortar Board and Alpha Sigma Lambda honors Mortar Board Chapter Historian

    •Dean's Honor Roll with a GPA of 3.49 on a 4.0 scale.

    •Phi Alpha Theta, Mortar Board and Alpha Sigma Lambda honors.

    •Mortar Board Chapter Historian.
    Experience
    Specialist of Infantry Mar 2000 to Sep 2002
    Company Name － City , State
    • Maintained and operated weapons and communications systems of the $3,000,000 M2A2 Bradley Infantry Fighting Vehicle as a qualified gunner.
    • Maintained mechanical functions and marksman qualification for the M16 service rifle.
    • Trained in Infantry tactics according to Army doctrine on Fire and Maneuver.
    • Sustained 24 hour readiness for training and deployment as part of a combined arms team.
    • Provided leadership and training for subordinate soldiers in my charge.
    • Maintained personal physical fitness for military duty.
    • Battalion Soldier of the Month honors.
    • Medic Combat Life Saver Certified.
    • Decorations: Army Achievement Medal, Good Conduct Medal, National Defense Medal, War on Terror Service Medal and Army Service Ribbon.
    • Medical retirement with Honorable Discharge (Form DD-214).
    Logistics Coordinator Jan 1998 to Mar 2000
    Company Name － City , State
    • Researched and identified vendors for commercial equipment, parts and supplies for infrastructure/building maintenance by work order.
    • Data entry and procurement of commercial freight.
    • Received, inspected, offloaded, warehoused and data entered commercial freight into inventory.
    • Managed accounts and inventory for contract tools and equipment via database.
    • Operated a vertical forklift.
    • Processed defective product for return and reclamations.
    • Supervisor: Paul Ayres (916) 212-0053.
    Lead Stock Associate / Receiving Manager Jun 1996 to Jan 1998
    Company Name － City , State
    • Managed crew of 8 to 12 Stock Associates in general floor merchandising.
    • Managedstore ""Pull Program"" for stock management and inventory control.
    • Managed store ""Pick-it"" program for high value merchandise.
    • Setup and stocked seasonal merchandising displays from schematic plans (e.g., Back to School, Christmas).
    • Received, inspected, offloaded, categorized and scanned commercial freight into inventory.
    • Operated a vertical forklift.
    • Processed defective product for return and reclamations.
    • Employee of the Month honors (twice).
    • Supervisor: Edward Knight (no longer with company).
    Aviation Mechanist Mate, AD Mar 1988 to Mar 1996
    Company Name － City , State
    • Maintained and repaired power plant/engine systems and subsystems of the $24,000,000 MH53E Helicopter.
    • Conducted pre-flight maintenance and safety inspections.
    • Facilitated launch and recovery of aircraft as part of a ground crew.
    • Handled and disposed of hazardous material in accordance with local, State and Federal regulations.
    • Inventoried maintenance shop tools and equipment.
    • Maintained personal physical fitness for military duty.
    • Decorations: Naval Reserve Meritorious Service Medal, National Defense Medal.
    Skills

    Advanced vocabulary and reading comprehension skills.

    College level mathematics skills: Intermediate Algebra and Statistics.

    Collaborative and successful in team environments.

    Client/customer focused.

    Organized and task oriented.

    Professional, responsible and dependable.

    Typing (50 words a minute).

    Professional Affiliations

    Member, American Legion (Post 194- Mason, OH)

    ",AVIATION 35564026," ASSISTANT MANAGER Career Overview Committed and motivated office professional with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Skill Highlights Professional and mature Strong interpersonal skills People-oriented Excellent work ethic Microsoft Office proficiency Meticulous attention to detail Problem resolution Excellent time management skills Schedule management Core Accomplishments Process Improvement   Oversaw implementation of instant issue datacard system which resulted in more cost-effective service. Data Organization   Improved office organization by compiling monthly sales and performance reports for employee evaluations using advanced Microsoft Excel functions. Training   Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results. Multitasking   Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. Professional Experience Assistant Manager June 2014 to January 2015 Company Name － City , State Coach, motivate and develop staff; prepare disciplinary notes and performance evaluations Responsible for branch, vault, and ATM settlement daily and reconciling differences as needed Work at the greeter desk to greet members as they come in, direct them to the appropriate area of the branch, and schedule appointments Help to monitor and answer calls coming thru the call center Resolve customer issues in a timely manner. Serve as back up to the staff; running a teller drawer, opening account, processing loans Pull reports to track branch productivity and goals. Head Teller & Training Assistant March 2011 to May 2014 Company Name － City , State Ensure all policy and procedures are understood and followed by branch staff Responsible for branch, vault, and ATM settlement daily and reconciling differences as needed Ensure operational integrity of the branch by doing internal audits and following all branch security and compliance requirements Main manager in the branch to handle and resolve customer issues and escalate them if necessary to Assistant Manager and Branch Manager Contribute to the branch's sales goals by personally recognizing sales opportunities and referrals as well as coaching and motivating the tellers to achieve their goals. Coach, motivate and develop tellers; prepare disciplinary notes and performance evaluations Test new policies, procedures, and computer updates prior to rolling out company wide Train employees on new or revised policies, procedures, and computer updates Help to recognize and develop process improvements to make a more efficient environment State Farm Agent Staff September 2010 to March 2011 Company Name － City , State Process quotes and applications for auto, home, and life insurance. Assist policy holders with policy changes and maintenance. Recognize and discuss insurance needs with policy holders. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Organized files, developed spreadsheets, faxed reports and scanned documents. Retail Banking Branch Operations Manager April 2008 to September 2010 Company Name － City , State Manage the teller staff to ensure the teller line runs smoothly Ensure all transactions are processed accurately Ensure all policy / procedures are understood and followed Reconcile branch settlement differences Maintain branch cash control limits Balance the vault, ATM, and EDC machine on a daily basis Track and audit all negotiable items Ensure operational integrity of the bank by doing internal audits Resolve customer issues in a timely manner. Contribute to the branch's sales goals by personally recognizing sales opportunities and coaching / motivating the tellers. Counsel tellers, prepare disciplinary notes and performance evaluations Create / manage the schedule for the tellers. Senior Personal Banking Representative August 2003 to April 2008 Company Name － City , State Actively sell Sovereign Bank products and services Analyze and determine the financial needs of each customer Meet and exceed personal sales goals Open new accounts, process loan applications and close loans Demonstrate in depth knowledge of all consumer products and services Research and resolve customer issues in a timely manner. Education Bachelors of Science Degree : Criminal Justice , 2003 York College of Pennsylvania － City , State Minor in Criminalistics and Accounting Skills Proficient with most office equipment: fax machine, multi-functional device, multi-line phone, and Microsoft Office Possess exceptional organizational, analytical, and time management skills as well as the ability to multitask Self motivated Excellent work ethic ","
    ASSISTANT MANAGER
    Career Overview

    Committed and motivated office professional with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.

    Skill Highlights
    • Professional and mature
    • Strong interpersonal skills
    • People-oriented
    • Excellent work ethic
    • Microsoft Office proficiency
    • Meticulous attention to detail
    • Problem resolution
    • Excellent time management skills
    • Schedule management
    Core Accomplishments

    Process Improvement  

    • Oversaw implementation of instant issue datacard system which resulted in more cost-effective service.

    Data Organization  

    • Improved office organization by compiling monthly sales and performance reports for employee evaluations using advanced Microsoft Excel functions.

    Training  

    • Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

    Multitasking  

    • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

    Professional Experience
    Assistant Manager
    June 2014 to January 2015     Company Name － City , State
    • Coach, motivate and develop staff; prepare disciplinary notes and performance evaluations
    • Responsible for branch, vault, and ATM settlement daily and reconciling differences as needed
    • Work at the greeter desk to greet members as they come in, direct them to the appropriate area of the branch, and schedule appointments
    • Help to monitor and answer calls coming thru the call center
    • Resolve customer issues in a timely manner.
    • Serve as back up to the staff; running a teller drawer, opening account, processing loans
    • Pull reports to track branch productivity and goals.
    Head Teller & Training Assistant
    March 2011 to May 2014     Company Name － City , State
    • Ensure all policy and procedures are understood and followed by branch staff
    • Responsible for branch, vault, and ATM settlement daily and reconciling differences as needed
    • Ensure operational integrity of the branch by doing internal audits and following all branch security and compliance requirements
    • Main manager in the branch to handle and resolve customer issues and escalate them if necessary to Assistant Manager and Branch Manager
    • Contribute to the branch's sales goals by personally recognizing sales opportunities and referrals as well as coaching and motivating the tellers to achieve their goals.
    • Coach, motivate and develop tellers; prepare disciplinary notes and performance evaluations
    • Test new policies, procedures, and computer updates prior to rolling out company wide
    • Train employees on new or revised policies, procedures, and computer updates
    • Help to recognize and develop process improvements to make a more efficient environment
    State Farm Agent Staff
    September 2010 to March 2011     Company Name － City , State
    • Process quotes and applications for auto, home, and life insurance.
    • Assist policy holders with policy changes and maintenance.
    • Recognize and discuss insurance needs with policy holders.
    • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
    • Organized files, developed spreadsheets, faxed reports and scanned documents.
    Retail Banking Branch Operations Manager
    April 2008 to September 2010     Company Name － City , State
    • Manage the teller staff to ensure the teller line runs smoothly
    • Ensure all transactions are processed accurately
    • Ensure all policy / procedures are understood and followed
    • Reconcile branch settlement differences Maintain branch cash control limits Balance the vault, ATM, and EDC machine on a daily basis
    • Track and audit all negotiable items
    • Ensure operational integrity of the bank by doing internal audits
    • Resolve customer issues in a timely manner.
    • Contribute to the branch's sales goals by personally recognizing sales opportunities and coaching / motivating the tellers.
    • Counsel tellers, prepare disciplinary notes and performance evaluations
    • Create / manage the schedule for the tellers.
    Senior Personal Banking Representative
    August 2003 to April 2008     Company Name － City , State
    • Actively sell Sovereign Bank products and services
    • Analyze and determine the financial needs of each customer
    • Meet and exceed personal sales goals
    • Open new accounts, process loan applications and close loans
    • Demonstrate in depth knowledge of all consumer products and services
    • Research and resolve customer issues in a timely manner.
    Education
    Bachelors of Science Degree : Criminal Justice , 2003 York College of Pennsylvania － City , State

    Minor in Criminalistics and Accounting
    Skills

    • Proficient with most office equipment: fax machine, multi-functional device, multi-line phone, and Microsoft Office
    • Possess exceptional organizational, analytical, and time management skills as well as the ability to multitask
    • Self motivated
    • Excellent work ethic


    ",BANKING 31199035," SALES ASSOCIATE Skill Highlights Great ability to multi-task Self-Starter and driven Extensive customer services and caregiver knowledge Neat and well organized Volunteer Work: Personal care worker and supportive home care Job duties: Give assistance to people who are sick, injured, mentally or physically disabled, or the elderly and fragile. Professional Experience 01/2010 to 01/2011 Sales Associate Company Name － City , State Assisting customers to the area in the store they needed to go to or need help in. Putting merchandise in the correct it was assign to. Assist customers with choices and help them locate them and provide information about the product in question. Helping customers who don't know English as a second language. Telephone # 414-764-2474. 03/2014 to 03/2015 Cashier Company Name － City , State My duty was to greet all customers entering into the store. Handling all the cash transactions and receiving payments with cash, credit/debit cards and checks. Guiding and solving queries of customers. Providing training and assistance to new joined cashier. Keep my area neat and organized. Telephone # 414-304-1024. 05/2016 to 07/2016 Housekeeper Company Name － City , State My duty as a housekeeper was to clean and maintain the rooms and premises in and around the hotel. Vacuum, empty wastepaper and ashtrays, transport trash to waste disposal equipment, dust, change the bed sheets and pillow cases and dust. 01/2010 to 01/2011 Sales Associate Company Name － City , State Assisting customers to the area in the store they needed to go to or need help in. Putting merchandise in the correct it was assign to. Assist customers with choices and help them locate them and provide information about the product in question. Helping customers who don't know English as a second language. Telephone # 414-764-2474. 03/2014 to 03/2015 Cashier Company Name － City , State My duty was to greet all customers entering into the store. Handling all the cash transactions and receiving payments with cash, credit/debit cards and checks. Guiding and solving queries of customers. Providing training and assistance to new joined cashier. Keep my area neat and organized. Telephone # 414-304-1024. 05/2016 to 07/2016 Housekeeper Company Name － City , State My duty as a housekeeper was to clean and maintain the rooms and premises in and around the hotel. Vacuum, empty wastepaper and ashtrays, transport trash to waste disposal equipment, dust, change the bed sheets and pillow cases and dust. 01/2010 to 01/2011 Sales Associate Company Name － City , State Assisting customers to the area in the store they needed to go to or need help in. Putting merchandise in the correct it was assign to. Assist customers with choices and help them locate them and provide information about the product in question. Helping customers who don't know English as a second language. Telephone # 414-764-2474. 03/2014 to 03/2015 Cashier Company Name － City , State My duty was to greet all customers entering into the store. Handling all the cash transactions and receiving payments with cash, credit/debit cards and checks. Guiding and solving queries of customers. Providing training and assistance to new joined cashier. Keep my area neat and organized. Telephone # 414-304-1024. 05/2016 to 07/2016 Housekeeper Company Name － City , State My duty as a housekeeper was to clean and maintain the rooms and premises in and around the hotel. Vacuum, empty wastepaper and ashtrays, transport trash to waste disposal equipment, dust, change the bed sheets and pillow cases and dust. 01/2010 to 01/2011 Sales Associate Company Name － City , State Assisting customers to the area in the store they needed to go to or need help in. Putting merchandise in the correct it was assign to. Assist customers with choices and help them locate them and provide information about the product in question. Helping customers who don't know English as a second language. Telephone # 414-764-2474. 03/2014 to 03/2015 Cashier Company Name － City , State My duty was to greet all customers entering into the store. Handling all the cash transactions and receiving payments with cash, credit/debit cards and checks. Guiding and solving queries of customers. Providing training and assistance to new joined cashier. Keep my area neat and organized. Telephone # 414-304-1024. 05/2016 to 07/2016 Housekeeper Company Name － City , State My duty as a housekeeper was to clean and maintain the rooms and premises in and around the hotel. Vacuum, empty wastepaper and ashtrays, transport trash to waste disposal equipment, dust, change the bed sheets and pillow cases and dust. Education and Training 2013 High School Diploma Oak Creek High School － City , State Telephone # 414-768-6210 2013 High School Diploma Oak Creek High School － City , State Telephone # 414-768-6210 2013 High School Diploma Oak Creek High School － City , State Telephone # 414-768-6210 2013 High School Diploma Oak Creek High School － City , State Telephone # 414-768-6210 Skills caregiver, cashier, credit, customer services, debit, English, home care, Neat, receiving, Self-Starter, Telephone, well organized ","
    SALES ASSOCIATE
    Skill Highlights
    • Great ability to multi-task
    • Self-Starter and driven
    • Extensive customer services and caregiver knowledge
    • Neat and well organized
    • Volunteer Work:
    • Personal care worker and supportive home care
    • Job duties: Give assistance to people who are sick, injured, mentally or physically disabled, or the elderly and fragile.
    Professional Experience
    01/2010 to 01/2011
    Sales Associate Company Name － City , State
    • Assisting customers to the area in the store they needed to go to or need help in.
    • Putting merchandise in the correct it was assign to.
    • Assist customers with choices and help them locate them and provide information about the product in question.
    • Helping customers who don't know English as a second language.
    • Telephone # 414-764-2474.
    03/2014 to 03/2015
    Cashier Company Name － City , State
    • My duty was to greet all customers entering into the store.
    • Handling all the cash transactions and receiving payments with cash, credit/debit cards and checks.
    • Guiding and solving queries of customers.
    • Providing training and assistance to new joined cashier.
    • Keep my area neat and organized.
    • Telephone # 414-304-1024.
    05/2016 to 07/2016
    Housekeeper Company Name － City , State
    • My duty as a housekeeper was to clean and maintain the rooms and premises in and around the hotel.
    • Vacuum, empty wastepaper and ashtrays, transport trash to waste disposal equipment, dust, change the bed sheets and pillow cases and dust.
    01/2010 to 01/2011
    Sales Associate Company Name － City , State
    • Assisting customers to the area in the store they needed to go to or need help in.
    • Putting merchandise in the correct it was assign to.
    • Assist customers with choices and help them locate them and provide information about the product in question.
    • Helping customers who don't know English as a second language.
    • Telephone # 414-764-2474.
    03/2014 to 03/2015
    Cashier Company Name － City , State
    • My duty was to greet all customers entering into the store.
    • Handling all the cash transactions and receiving payments with cash, credit/debit cards and checks.
    • Guiding and solving queries of customers.
    • Providing training and assistance to new joined cashier.
    • Keep my area neat and organized.
    • Telephone # 414-304-1024.
    05/2016 to 07/2016
    Housekeeper Company Name － City , State
    • My duty as a housekeeper was to clean and maintain the rooms and premises in and around the hotel.
    • Vacuum, empty wastepaper and ashtrays, transport trash to waste disposal equipment, dust, change the bed sheets and pillow cases and dust.
    01/2010 to 01/2011
    Sales Associate Company Name － City , State
    • Assisting customers to the area in the store they needed to go to or need help in.
    • Putting merchandise in the correct it was assign to.
    • Assist customers with choices and help them locate them and provide information about the product in question.
    • Helping customers who don't know English as a second language.
    • Telephone # 414-764-2474.
    03/2014 to 03/2015
    Cashier Company Name － City , State
    • My duty was to greet all customers entering into the store.
    • Handling all the cash transactions and receiving payments with cash, credit/debit cards and checks.
    • Guiding and solving queries of customers.
    • Providing training and assistance to new joined cashier.
    • Keep my area neat and organized.
    • Telephone # 414-304-1024.
    05/2016 to 07/2016
    Housekeeper Company Name － City , State
    • My duty as a housekeeper was to clean and maintain the rooms and premises in and around the hotel.
    • Vacuum, empty wastepaper and ashtrays, transport trash to waste disposal equipment, dust, change the bed sheets and pillow cases and dust.
    01/2010 to 01/2011
    Sales Associate Company Name － City , State
    • Assisting customers to the area in the store they needed to go to or need help in.
    • Putting merchandise in the correct it was assign to.
    • Assist customers with choices and help them locate them and provide information about the product in question.
    • Helping customers who don't know English as a second language.
    • Telephone # 414-764-2474.
    03/2014 to 03/2015
    Cashier Company Name － City , State
    • My duty was to greet all customers entering into the store.
    • Handling all the cash transactions and receiving payments with cash, credit/debit cards and checks.
    • Guiding and solving queries of customers.
    • Providing training and assistance to new joined cashier.
    • Keep my area neat and organized.
    • Telephone # 414-304-1024.
    05/2016 to 07/2016
    Housekeeper Company Name － City , State
    • My duty as a housekeeper was to clean and maintain the rooms and premises in and around the hotel.
    • Vacuum, empty wastepaper and ashtrays, transport trash to waste disposal equipment, dust, change the bed sheets and pillow cases and dust.
    Education and Training
    2013
    High School Diploma Oak Creek High School － City , State
    Telephone # 414-768-6210
    2013
    High School Diploma Oak Creek High School － City , State
    Telephone # 414-768-6210
    2013
    High School Diploma Oak Creek High School － City , State
    Telephone # 414-768-6210
    2013
    High School Diploma Oak Creek High School － City , State
    Telephone # 414-768-6210
    Skills
    caregiver, cashier, credit, customer services, debit, English, home care, Neat, receiving, Self-Starter, Telephone, well organized
    ",SALES 30361788," ACCOUNTANT Summary Innovative and energetic Accountant proficient in extracting financial data from various reporting systems and suggesting key operational changes to establish budgetary stability. Has a strong background in school fund accounting with an emphasis on general ledger reconciliation and budget analysis. Core Strengths School fund accounting Account reconciliation Cash flow projections Budget analysis/forecasting General ledger accounting Accounts payable/receivable Governmental reporting School bond experience Accomplishments Achieved the Chief Financial Officer (CFO) certification through the Michigan School Business Officials organization.  Experience Accountant Jul 2014 to Current Company Name － City , State Perform all general ledger duties for district. Reconcile multiple bank accounts monthly. Record and project cash flows. Perform Accounts Payable/Receivable duties. Simplified the governmental reporting process. Analyze budgets and amend as necessary. Assist auditors with yearly financial statements. Supply school board members with financial data. Create Purchase Orders and supply to vendors. Reconcile student lunch account purchases. Prepare calendar year-end tax documents. Assisted and trained staff with various accounting software tasks  such as purchase order entry and budget report generating. Staff Accountant Nov 2010 to Jul 2014 Company Name － City , State Performed Accounts Payable duties for three local area public school districts. Processed Purchase Orders and supplied to vendors. Prepared and processed 1099's at calendar year-end. Prepared various reports on a weekly basis and supplied local districts with valuable information. Streamlined document attachment process within accounting software. Package Handler Aug 2007 to Sep 2010 Company Name － City , State Earned Employee of the Month on multiple occasions for customer focus and taking initiative. Education BBA , Accountancy April 2010 Western Michigan University － City , State Haworth College of Business Skills Creative problem solving skills. Advanced computer skills. Works great with others. Continuous initiative for process improvement. ","
    ACCOUNTANT
    Summary
    Innovative and energetic Accountant proficient in extracting financial data from various reporting systems and suggesting key operational changes to establish budgetary stability. Has a strong background in school fund accounting with an emphasis on general ledger reconciliation and budget analysis.
    Core Strengths
    • School fund accounting
    • Account reconciliation
    • Cash flow projections
    • Budget analysis/forecasting
    • General ledger accounting
    • Accounts payable/receivable
    • Governmental reporting
    • School bond experience
    Accomplishments
    Achieved the Chief Financial Officer (CFO) certification through the Michigan School Business Officials organization. 
    Experience
    Accountant Jul 2014 to Current
    Company Name － City , State
    • Perform all general ledger duties for district.
    • Reconcile multiple bank accounts monthly.
    • Record and project cash flows.
    • Perform Accounts Payable/Receivable duties.
    • Simplified the governmental reporting process.
    • Analyze budgets and amend as necessary.
    • Assist auditors with yearly financial statements.
    • Supply school board members with financial data.
    • Create Purchase Orders and supply to vendors.
    • Reconcile student lunch account purchases.
    • Prepare calendar year-end tax documents.
    • Assisted and trained staff with various accounting software tasks  such as purchase order entry and budget report generating.
    Staff Accountant Nov 2010 to Jul 2014
    Company Name － City , State
    • Performed Accounts Payable duties for three local area public school districts.
    • Processed Purchase Orders and supplied to vendors.
    • Prepared and processed 1099's at calendar year-end.
    • Prepared various reports on a weekly basis and supplied local districts with valuable information.
    • Streamlined document attachment process within accounting software.
    Package Handler Aug 2007 to Sep 2010
    Company Name － City , State
    • Earned Employee of the Month on multiple occasions for customer focus and taking initiative.
    Education
    BBA , Accountancy April 2010 Western Michigan University － City , State Haworth College of Business
    Skills
    • Creative problem solving skills.
    • Advanced computer skills.
    • Works great with others.
    • Continuous initiative for process improvement.
    ",ACCOUNTANT 18979238," DIGITAL DESIGNER Summary Your City, State, Zip Code Your Phone Number Your Email Date Name Title Organization Address City, State, Zip Code Dear Mr./Ms. Last Name, The description you posted for a studio assistant parallels my interests and qualifications perfectly. With my background in art and psychology, I am confident that I would make a very successful and creative studio assistant. Having worked for the non-profit organization CountyArts, I have been exposed to a number of aspects of the art world. My experience as artist assistant at the Museum of Art demonstrates my capability of working with others through the creative process of production while meeting the challenges presented to me. Also, my education in psychology has allowed me to learn the nuances of people and has provided me with good investigative and analytical skills that will suit your needs for customer assistance. I would appreciate the opportunity to make a substantial contribution by exploring the business of applied art through your design firm. I welcome the opportunity to meet with you to further discuss my candidacy and will call next week to see if we might arrange a time to speak. Thank you for your time and consideration. Sincerely, Signature FirstName LastName Ethan Araya Cover Letter Graphic Arts Highlights Microsoft Office (Word, Excel, PowerPoint, Access) Experience Digital Designer Company Name Many designs in High School, and posted them around school. Made many portfolios, and animated designs. Created posters, and 2 dimensional designs. Technical Director July 2009 to April 2011 Company Name Implement new or enhanced methods and processes for the processing, testing, or manufacture of nanotechnology materials or products. Collect and compile nanotechnology research and engineering data. Supervise or provide technical direction to technicians engaged in nanotechnology research or production. Assemble components, using techniques such as interference fitting, solvent bonding, adhesive bonding, heat sealing, and ultrasonic welding. Sr. Technical Engineer January 2007 to July 2009 Assisted civil engineers on several key government projects involving roadway designs and improvements, solutions easing traffic congestion and replacement of deteriorating bridges. Handled cost-of-materials estimations, report and document tracking, project documentation, on-site project visits, invoice/agreement verification and building permit applications. Gained experience in blueprint reading, as well as preparation of maps and plans. Edit. Education High School Diploma : 6 2006 Elky High Elklan Oregon Bachelor of Science : Civil Engineering , 3 2010 Foothill University － City , State GPA: Chi Epsilon (Civil Engineering Honor Society), Dean's List (5 semesters) Activities: Member, American Society of Civil Engineers and Emerging Green Builders (EGB) Civil Engineering Chi Epsilon (Civil Engineering Honor Society), Dean's List (5 semesters) Activities: Member, American Society of Civil Engineers and Emerging Green Builders (EGB) Engineer in Training (EIT) Certification Knowledge of engineering theories, principles, specifications and standards. : 1 2012 City , State North Bergen High School GPA: Received Honors in all art classes every year. 2nd honors in basic drawing, digital art 1. First Honors in digital arts 2. Received Honors in all art classes every year. 2nd honors in basic drawing, digital art 1. First Honors in digital arts 2. Personal Information A 76th street, 07047 Dear Ms. Gina Lucia The adds you have posted on your website mactches my qualifications in graphic art. I have remarkable skills in digital, and graphic arts, and I would make a great designer in, and out of the field. I've had much experience with graphic, and digital art in High School, and posted my artwork on my website. This skill has taught me many things about creativity. When I make art in any design I notice that I am creating life on a blank piece of paper. To me making art is bringing the creativity to life, and to also give it any kind of emotions to it. I have worked with many people who had more experience then me, and have already started to work under you. If you speak to them they can tell you more about my designs. I am a hard worker, and I will always do my best to get the job done. I hope this has given you the thought of allowing me to work under you. Hopefully we will have a chance to speak in person next week. Thank you for your time, and consideration. Sincerely, Ethan Araya Ethan Araya Languages Can read and speak in German and French. Skills arts, blueprint reading, bridges, Computer experience, direction, documentation, Edit, Engineer, English, French, German, government, Graphic, materials, Access, Excel, Microsoft Office, PowerPoint, Word, posters, processes, read, research, Spanish, welding Additional Information 210A 76th street, 07047 Dear Ms. Gina Lucia The adds you have posted on your website mactches my qualifications in graphic art. I have remarkable skills in digital, and graphic arts, and I would make a great designer in, and out of the field. I've had much experience with graphic, and digital art in High School, and posted my artwork on my website. This skill has taught me many things about creativity. When I make art in any design I notice that I am creating life on a blank piece of paper. To me making art is bringing the creativity to life, and to also give it any kind of emotions to it. I have worked with many people who had more experience then me, and have already started to work under you. If you speak to them they can tell you more about my designs. I am a hard worker, and I will always do my best to get the job done. I hope this has given you the thought of allowing me to work under you. Hopefully we will have a chance to speak in person next week. Thank you for your time, and consideration. Sincerely, Ethan Araya Ethan Araya ","
    DIGITAL DESIGNER
    Summary
    Your City, State, Zip Code Your Phone Number Your Email Date Name Title Organization Address City, State, Zip Code Dear Mr./Ms. Last Name, The description you posted for a studio assistant parallels my interests and qualifications perfectly. With my background in art and psychology, I am confident that I would make a very successful and creative studio assistant. Having worked for the non-profit organization CountyArts, I have been exposed to a number of aspects of the art world. My experience as artist assistant at the Museum of Art demonstrates my capability of working with others through the creative process of production while meeting the challenges presented to me. Also, my education in psychology has allowed me to learn the nuances of people and has provided me with good investigative and analytical skills that will suit your needs for customer assistance. I would appreciate the opportunity to make a substantial contribution by exploring the business of applied art through your design firm. I welcome the opportunity to meet with you to further discuss my candidacy and will call next week to see if we might arrange a time to speak. Thank you for your time and consideration. Sincerely, Signature FirstName LastName Ethan Araya Cover Letter Graphic Arts
    Highlights
    Microsoft Office (Word, Excel, PowerPoint, Access)
    Experience
    Digital Designer
    Company Name
    • Many designs in High School, and posted them around school.
    • Made many portfolios, and animated designs.
    • Created posters, and 2 dimensional designs.
    Technical Director
    July 2009 to April 2011     Company Name
    • Implement new or enhanced methods and processes for the processing, testing, or manufacture of nanotechnology materials or products.
    • Collect and compile nanotechnology research and engineering data.
    • Supervise or provide technical direction to technicians engaged in nanotechnology research or production.
    • Assemble components, using techniques such as interference fitting, solvent bonding, adhesive bonding, heat sealing, and ultrasonic welding.
    Sr. Technical Engineer
    January 2007 to July 2009
    • Assisted civil engineers on several key government projects involving roadway designs and improvements, solutions easing traffic congestion and replacement of deteriorating bridges.
    • Handled cost-of-materials estimations, report and document tracking, project documentation, on-site project visits, invoice/agreement verification and building permit applications.
    • Gained experience in blueprint reading, as well as preparation of maps and plans.
    • Edit.
    Education
    High School Diploma : 6 2006 Elky High Elklan Oregon
    Bachelor of Science : Civil Engineering , 3 2010 Foothill University － City , State GPA: Chi Epsilon (Civil Engineering Honor Society), Dean's List (5 semesters) Activities: Member, American Society of Civil Engineers and Emerging Green Builders (EGB) Civil Engineering Chi Epsilon (Civil Engineering Honor Society), Dean's List (5 semesters) Activities: Member, American Society of Civil Engineers and Emerging Green Builders (EGB)
    Engineer in Training (EIT) Certification Knowledge of engineering theories, principles, specifications and standards. : 1 2012 City , State
    North Bergen High School GPA: Received Honors in all art classes every year. 2nd honors in basic drawing, digital art 1. First Honors in digital arts 2. Received Honors in all art classes every year. 2nd honors in basic drawing, digital art 1. First Honors in digital arts 2.
    Personal Information
    A 76th street, 07047 Dear Ms. Gina Lucia The adds you have posted on your website mactches my qualifications in graphic art. I have remarkable skills in digital, and graphic arts, and I would make a great designer in, and out of the field. I've had much experience with graphic, and digital art in High School, and posted my artwork on my website. This skill has taught me many things about creativity. When I make art in any design I notice that I am creating life on a blank piece of paper. To me making art is bringing the creativity to life, and to also give it any kind of emotions to it. I have worked with many people who had more experience then me, and have already started to work under you. If you speak to them they can tell you more about my designs. I am a hard worker, and I will always do my best to get the job done. I hope this has given you the thought of allowing me to work under you. Hopefully we will have a chance to speak in person next week. Thank you for your time, and consideration. Sincerely, Ethan Araya Ethan Araya
    Languages
    Can read and speak in German and French.
    Skills
    arts, blueprint reading, bridges, Computer experience, direction, documentation, Edit, Engineer, English, French, German, government, Graphic, materials, Access, Excel, Microsoft Office, PowerPoint, Word, posters, processes, read, research, Spanish, welding
    Additional Information
    • 210A 76th street, 07047 Dear Ms. Gina Lucia The adds you have posted on your website mactches my qualifications in graphic art. I have remarkable skills in digital, and graphic arts, and I would make a great designer in, and out of the field. I've had much experience with graphic, and digital art in High School, and posted my artwork on my website. This skill has taught me many things about creativity. When I make art in any design I notice that I am creating life on a blank piece of paper. To me making art is bringing the creativity to life, and to also give it any kind of emotions to it. I have worked with many people who had more experience then me, and have already started to work under you. If you speak to them they can tell you more about my designs. I am a hard worker, and I will always do my best to get the job done. I hope this has given you the thought of allowing me to work under you. Hopefully we will have a chance to speak in person next week. Thank you for your time, and consideration. Sincerely, Ethan Araya Ethan Araya
    ",DESIGNER 55477468," SALES ASSOCIATE Summary Yoga Instructor who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.  Service-focused professional and friendly team player who quickly learns and masters new concepts and skills. Extensive cash handling experience.   Skills Microsoft Word, Office, Excel, Power Point, and MindBody software *Excellent telephone étiquette *Extremely organized with good time management skills *Works well under pressure. Experience 01/2017 to Current Sales Associate Company Name － City , State Greet customers at all points throughout the store. Maintain constant presence on sales floor to assist customers. Answer any questions about in store products and seasonal trends. Communicate current sales and deals in the store to maximize sales. Provide assistance and customer service in the fitting rooms. Replenish, fold, hang, and tidy garments throughout the day. Maintain in-stock and presentable condition assigned areas. Work with cash register and process transactions in a time efficient manner. Handle returns of merchandise. Unload delivery trucks and unpack merchandise Execute reductions, price changes and label merchandise with security tags. 08/2015 to 12/2016 Health Information Specialist Company Name － City , State Maintain patient medical records in accordance to NMHI, state and federal regulations. Organize files, collect data, and analyze the data for errors. Accurately enter information into various computer programs. Keep sensitive customer or company information confidential. Research unnamed/orphan papers to ensure proper patient identification and file in the proper patient medical record. Mail or fax requested information per HIPAA Guidelines to other facilities and keep log of these records being sent. Scan and file medical information daily into the EMR and review documents to eliminate duplicates. Verify and cross-reference information in all Health Information Management systems to ensure document accuracy. Provide attentiveness to the quality, timeliness, and accuracy of the EMR for patient care, legal, revenue, research, and regulatory needs. Communicate politely and professionally with other medical facilities, insurance companies, co-workers, management, physicians, patients, and others. 01/2012 to 04/2016 Yoga Instructor Company Name － City , State Plan yoga sequences and prepare class content and format appropriate for student level and style/type of yoga class. Provide a safe environment for students where they feel comfortable to move at their own level and pace throughout class. Observe students, guide them into the correct poses and correct them for necessary skill improvement. Offer modifications during classes to accommodate different levels of students. Promote balance of the body and mind through effective teaching and demonstrations. Maintain and clean yoga mats, blankets, and other props. Sub classes for teachers. Maintain positive relationships with members to encourage continued class attendance. Provide health & wellness information and address any concerns. Support the co-creation of a non-judgmental and fun environment to optimize learning. 03/2012 to 05/2013 Front Desk and Office Assistant Company Name － City , State Greet and check in students. Sign students up for classes and enter in students' information. Provide advice to customers regarding particular products or services. Advise customers on utilization and care of merchandise. Assist in display and promotion of merchandise Maintain sales records. Receive payments for classes and/or yoga merchandise through cash, cheque, and credit card. Maintain and manage the calendar. File liability waivers and maintain digital records. Collect, sort, distribute, or prepare mail and messages for the studio owner. Help to promote the studio in print and at onsite events. Perform duties such as cleaning the floors, mats, lobby, and office area. Education and Training July 2016 Bachelor of Arts : Psychology The University of New Mexico － City , State , United States GPA: 3.65 Recipient of the Presidential Scholarship July 2015 Psychology VU Amsterdam － City , State , Netherlands GPA: 3.5 June 2014 UNIVERSITY OF CALIFORNIA SANTA － City , State GPA: 3.26 Participant in the National Student Exchange Program Skills Organize files, patient care, sales ","
    SALES ASSOCIATE
    Summary
    Yoga Instructor who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.  Service-focused professional and friendly team player who quickly learns and masters new concepts and skills. Extensive cash handling experience.  
    Skills
    Microsoft Word, Office, Excel, Power Point, and MindBody software *Excellent telephone étiquette *Extremely organized with good time management skills *Works well under pressure.
    Experience
    01/2017 to Current
    Sales Associate Company Name － City , State
    • Greet customers at all points throughout the store.
    • Maintain constant presence on sales floor to assist customers.
    • Answer any questions about in store products and seasonal trends.
    • Communicate current sales and deals in the store to maximize sales.
    • Provide assistance and customer service in the fitting rooms.
    • Replenish, fold, hang, and tidy garments throughout the day.
    • Maintain in-stock and presentable condition assigned areas.
    • Work with cash register and process transactions in a time efficient manner.
    • Handle returns of merchandise.
    • Unload delivery trucks and unpack merchandise Execute reductions, price changes and label merchandise with security tags.
    08/2015 to 12/2016
    Health Information Specialist Company Name － City , State
    • Maintain patient medical records in accordance to NMHI, state and federal regulations.
    • Organize files, collect data, and analyze the data for errors.
    • Accurately enter information into various computer programs.
    • Keep sensitive customer or company information confidential.
    • Research unnamed/orphan papers to ensure proper patient identification and file in the proper patient medical record.
    • Mail or fax requested information per HIPAA Guidelines to other facilities and keep log of these records being sent.
    • Scan and file medical information daily into the EMR and review documents to eliminate duplicates.
    • Verify and cross-reference information in all Health Information Management systems to ensure document accuracy.
    • Provide attentiveness to the quality, timeliness, and accuracy of the EMR for patient care, legal, revenue, research, and regulatory needs.
    • Communicate politely and professionally with other medical facilities, insurance companies, co-workers, management, physicians, patients, and others.
    01/2012 to 04/2016
    Yoga Instructor Company Name － City , State
    • Plan yoga sequences and prepare class content and format appropriate for student level and style/type of yoga class.
    • Provide a safe environment for students where they feel comfortable to move at their own level and pace throughout class.
    • Observe students, guide them into the correct poses and correct them for necessary skill improvement.
    • Offer modifications during classes to accommodate different levels of students.
    • Promote balance of the body and mind through effective teaching and demonstrations.
    • Maintain and clean yoga mats, blankets, and other props.
    • Sub classes for teachers.
    • Maintain positive relationships with members to encourage continued class attendance.
    • Provide health & wellness information and address any concerns.
    • Support the co-creation of a non-judgmental and fun environment to optimize learning.
    03/2012 to 05/2013
    Front Desk and Office Assistant Company Name － City , State
    • Greet and check in students.
    • Sign students up for classes and enter in students' information.
    • Provide advice to customers regarding particular products or services.
    • Advise customers on utilization and care of merchandise.
    • Assist in display and promotion of merchandise Maintain sales records.
    • Receive payments for classes and/or yoga merchandise through cash, cheque, and credit card.
    • Maintain and manage the calendar.
    • File liability waivers and maintain digital records.
    • Collect, sort, distribute, or prepare mail and messages for the studio owner.
    • Help to promote the studio in print and at onsite events.
    • Perform duties such as cleaning the floors, mats, lobby, and office area.
    Education and Training
    July 2016
    Bachelor of Arts : Psychology The University of New Mexico － City , State , United States GPA: 3.65 Recipient of the Presidential Scholarship
    July 2015
    Psychology VU Amsterdam － City , State , Netherlands GPA: 3.5
    June 2014
    UNIVERSITY OF CALIFORNIA SANTA － City , State GPA: 3.26 Participant in the National Student Exchange Program
    Skills
    Organize files, patient care, sales
    ",SALES 12333703," FACILITY MANAGER Summary Operations * Maintenance * Procurement * Security * Safety Experience Company Name City , State Facility Manager 01/2013 to 01/2017 Led a Staff of over 100 Paid and volunteer based teams to maintain and operate a 50k square foot facility situated on an 8 acre lot. Recruited, trained and maintained volunteer and Paid teams in areas of Facilities, Operations, Security, and Retail. Nominated, evaluated and monitored contractors for effective cost control Assisted in the procurement of equipment and materials to rehabilitate mechanical equipment/systems, central heating and cooling, electrical power system enhancement Achieved savings through effective planning and organizing while maintaining awareness of budget/constraints. Assisted the Project Manager in the oversight of all construction and renovation projects Implemented a Maintenance work order system to optimize the Maintenance and Custodial duties. Organized and approved all setup and rental event activities. Assisted in troubleshooting, maintaining, and Installing Audio and Video equipment Security and Retail Implemented a 25+ member Volunteer Security team Planned and Led the installation of a 32 and 16 channel CCTV camera system. Assisted in the planning, construction, and procurement of a New state of the art Cafe. Planned and implemented a Cafe menu and POS system. Led, organized and trained staff and managers to run the operation of the cafe. Assisted in the planning, Stocking, build and Staffing of Book Store. Manage the day to day operations of a 50,000 square foot facility situated on an 8 acre lot that included special projects in construction, and other support service requirements such as safety, security, buildings and grounds. Promoted, Resolved and evaluated the necessary preventative routine maintenance of all aspects of the facility including but not limited to a 2 acres Pond, waterfall, fountains, Elevators, Electrical, Roof, Landscaping, and HVAC. Directed and Participated in Selecting of Staff and contractors in all areas of the facilities. Company Name City , State Healthcare Program Planner Analyst 01/2007 to 01/2013 My results oriented background consisted of engineering and physical plant responsibilities in Healthcare that operated on a 7-day/24 hour per day basis and included shift coverage. I have reported directly to Vice Presidents, Directors, Supervisors, and Chief Engineers. My responsibilities included working with plant operations and maintenance, whereby my duties were instrumental in the assistance for physical plant management of a 330 bed hospital facility of 1,200,000 square feet and off-site locations that included large-scale special projects, construction, and other support service requirements such as safety, security, buildings and grounds. Other tasks included assisting in the procurement of materials in managing the engineering department, working with supervising managers, responsible for safety and efficient operations as well as other aspects of the facilities preventive maintenance. I also assisted with project management for new constructions, renovations, alterations, mechanical, electrical, utilities, HVAC/R, plumbing, fire safety, communication and associated systems. Company Name City , State Shipping and Receiving Coordinator 01/2005 to 01/2007 Assisted Management in the day to day operations of the receiving department, Led in the management of staff delivery schedules, Operated heavy equipment and lifts, Assisted and Directed the distributions of packages and materials to all departments. Handled sensitive supplies such as Bio Medical and Surgical supplies. Operated systems such as OTPS Receiving and Accounts Payable systems Located and researched Purchase Order information for proper budgetary allocations. Shipped packages using FedEx, UPS and USPS systems. Company Name City , State Nutritional Aide 01/2000 to 01/2005 Distributed dietary foods and supplements Maintained inventory logs and managed appropriate reports for follow up procedures. Participated in nutritional education activities. Assisted in making food and beverage items in accordance to mandated nutritional meal requirements. Maintained food preparation equipment and ensured appropriate storage. Coordinated Distribution carts to Doctors and Students. Company Name City , State Assistant Manager 01/1998 to 01/2000 Managed the day to day functions of an East Village Cafe, Opening and closing cafe, Ordering supplies, Customer Service, Placing Bakery Orders, Managing Cash Register. Education and Training Present National Career Institute Electrical Assistant & HVAC-R - A.A : Liberal Arts 2012 Essex County College , City , State Liberal Arts Trade Certificate : Electrical Assistant & HVAC/R Tech January 2018 National Career Institute , City , State , United States Electrical Assistant and HVAC- Certificate in commercial and residential wiring, motor control and theory consistent with the National Electrical Code. Electrical safety including proper use of tools and equipment. Safety standards according to OSHA's rules and regulations. electrical theory to installation and repair of power apparatus, conductors and various types of switching devices. Interpret the National Electrical Code and read Blueprints. Establishing the source of energy loss and providing solutions Skills Accounts Payable, art, Audio, read Blueprints, Book, budget, Cash Register, closing, cost control, Crisis Intervention, Customer Service, delivery, HVAC, inventory, Regulatory compliance, Managing, materials, mechanical, organizing, camera, plumbing, POS, problem solver, procurement, Project Management, Receiving, renovation, renovations, Retail, Retail Sales, Safety, Scheduling, Staffing, Stress Management, supervising, troubleshooting, utilities, Video, wiring ","
    FACILITY MANAGER
    Summary
    Operations * Maintenance * Procurement * Security * Safety
    Experience
    Company Name City , State Facility Manager 01/2013 to 01/2017
    • Led a Staff of over 100 Paid and volunteer based teams to maintain and operate a 50k square foot facility situated on an 8 acre lot.
    • Recruited, trained and maintained volunteer and Paid teams in areas of Facilities, Operations, Security, and Retail.
    • Nominated, evaluated and monitored contractors for effective cost control Assisted in the procurement of equipment and materials to rehabilitate mechanical equipment/systems, central heating and cooling, electrical power system enhancement Achieved savings through effective planning and organizing while maintaining awareness of budget/constraints.
    • Assisted the Project Manager in the oversight of all construction and renovation projects Implemented a Maintenance work order system to optimize the Maintenance and Custodial duties.
    • Organized and approved all setup and rental event activities.
    • Assisted in troubleshooting, maintaining, and Installing Audio and Video equipment Security and Retail Implemented a 25+ member Volunteer Security team Planned and Led the installation of a 32 and 16 channel CCTV camera system.
    • Assisted in the planning, construction, and procurement of a New state of the art Cafe.
    • Planned and implemented a Cafe menu and POS system.
    • Led, organized and trained staff and managers to run the operation of the cafe.
    • Assisted in the planning, Stocking, build and Staffing of Book Store.
    • Manage the day to day operations of a 50,000 square foot facility situated on an 8 acre lot that included special projects in construction, and other support service requirements such as safety, security, buildings and grounds.
    • Promoted, Resolved and evaluated the necessary preventative routine maintenance of all aspects of the facility including but not limited to a 2 acres Pond, waterfall, fountains, Elevators, Electrical, Roof, Landscaping, and HVAC.
    • Directed and Participated in Selecting of Staff and contractors in all areas of the facilities.
    Company Name City , State Healthcare Program Planner Analyst 01/2007 to 01/2013
    • My results oriented background consisted of engineering and physical plant responsibilities in Healthcare that operated on a 7-day/24 hour per day basis and included shift coverage.
    • I have reported directly to Vice Presidents, Directors, Supervisors, and Chief Engineers.
    • My responsibilities included working with plant operations and maintenance, whereby my duties were instrumental in the assistance for physical plant management of a 330 bed hospital facility of 1,200,000 square feet and off-site locations that included large-scale special projects, construction, and other support service requirements such as safety, security, buildings and grounds.
    • Other tasks included assisting in the procurement of materials in managing the engineering department, working with supervising managers, responsible for safety and efficient operations as well as other aspects of the facilities preventive maintenance.
    • I also assisted with project management for new constructions, renovations, alterations, mechanical, electrical, utilities, HVAC/R, plumbing, fire safety, communication and associated systems.
    Company Name City , State Shipping and Receiving Coordinator 01/2005 to 01/2007
    • Assisted Management in the day to day operations of the receiving department, Led in the management of staff delivery schedules, Operated heavy equipment and lifts, Assisted and Directed the distributions of packages and materials to all departments.
    • Handled sensitive supplies such as Bio Medical and Surgical supplies.
    • Operated systems such as OTPS Receiving and Accounts Payable systems Located and researched Purchase Order information for proper budgetary allocations.
    • Shipped packages using FedEx, UPS and USPS systems.
    Company Name City , State Nutritional Aide 01/2000 to 01/2005
    • Distributed dietary foods and supplements Maintained inventory logs and managed appropriate reports for follow up procedures.
    • Participated in nutritional education activities.
    • Assisted in making food and beverage items in accordance to mandated nutritional meal requirements.
    • Maintained food preparation equipment and ensured appropriate storage.
    • Coordinated Distribution carts to Doctors and Students.
    Company Name City , State Assistant Manager 01/1998 to 01/2000
    • Managed the day to day functions of an East Village Cafe, Opening and closing cafe, Ordering supplies, Customer Service, Placing Bakery Orders, Managing Cash Register.
    Education and Training
    Present National Career Institute Electrical Assistant & HVAC-R -
    A.A : Liberal Arts 2012 Essex County College , City , State Liberal Arts
    Trade Certificate : Electrical Assistant & HVAC/R Tech January 2018 National Career Institute , City , State , United States Electrical Assistant and HVAC- Certificate in commercial and residential wiring, motor control and theory consistent with the National Electrical Code. Electrical safety including proper use of tools and equipment. Safety standards according to OSHA's rules and regulations. electrical theory to installation and repair of power apparatus, conductors and various types of switching devices. Interpret the National Electrical Code and read Blueprints. Establishing the source of energy loss and providing solutions
    Skills
    Accounts Payable, art, Audio, read Blueprints, Book, budget, Cash Register, closing, cost control, Crisis Intervention, Customer Service, delivery, HVAC, inventory, Regulatory compliance, Managing, materials, mechanical, organizing, camera, plumbing, POS, problem solver, procurement, Project Management, Receiving, renovation, renovations, Retail, Retail Sales, Safety, Scheduling, Staffing, Stress Management, supervising, troubleshooting, utilities, Video, wiring
    ",HEALTHCARE 46258701," HR COORDINATOR Professional Summary Highly efficient Hr Coordinator well established in administrative environments that are fast-paced and challenging. Core Qualifications Exceptional interpersonal skills Innovative Microsoft Office Suite expert Human resources audits Maintains confidentiality Personnel records maintenance New hire orientation Applicant Tracking System EEO Reporting HRMS People-oriented Organized Exceptional communicator Recruiting Experience HR Coordinator , 09/2012 - Current Company Name - City , State ?Responsible for initiating, tracking and follow up of background checks and drug tests. ? First day on-board for new employee - first day documents, I-9 and tour of the building. ? Conducts exit interviews - relays info back to management. ? Routes positions for approval and posts requisitions to the company careers page and to outside job boards. ? Recruits for warehouse, driver and entry level to mid level positions using Kenexa BrassRing and sourcing resumes from online jobsites/databases. ? Run applicant flow logs from applicant tracking system, putting data into AA-EEO spreadsheet. ? Attends college career fairs to recruit potential interns and fill other positions as necessary. ? Initiates and leads Best Practices initiatives. ? Administrator for employee performance review program tool (Access database). ? Responsible for reviewing manager's submissions of employee performance reviews to ensure proper content and giving feedback to the manager. ? Maintains associate personnel files from filing and retention. ? Vouches department bills for payment. ? Other administrative duties as assigned. HR Coordinator , 06/2012 - 09/2012 Company Name - City , State Assignment at Edward Don & Company, temp to hire. HR Coordinator , 08/2008 - 09/2011 Company Name - City , State ?Scheduled background checks and drug screens for candidates. ? Compiled and processed expense reports for candidates. ? Communicated with the Hiring Manager about the new hire's first day. ? Administered the new hire associate experience by scheduling their first day's HR session. These sessions included reviewing company policies, completing I-9 through E-verify, dispensed WOTC survey, explain direct deposit, encouraged self-identification (EEO) and demonstrated the company portal. ? Designed and prepared printed HR materials for new hires. ? Point person for SOX compliance for the HR Department. ? SAP Administration: ran requested reports, created requested reports and entered employee information. ? Planned and managed internal corporate events. Events included: Take Your Child to Work Day, Wellness Fairs, fund raisers, blood drives, lunch and learns and employee service recognition breakfasts. ? Edited and updated the HR Department's page on the portal using SharePoint software. ? Trained in CPR and first aid. ? Responded to injured associates and dispensed employee injury statement to injured associate. Receptionist , 02/2003 - 03/2008 Company Name - City , State Internship program Recruiter Lead for college students. ? Collaborated with company President to decide what criteria would deem student eligibility for intern program. ? Posted employment positions to the company website. ? Sourced and screened qualified candidates. ? Passed on qualified candidates to Hiring Managers. ? Tracked candidates in Excel program. ? In charge of all company State and Federal poster requirements for multiple locations including out of state locations. ? The go-to person for general company knowledge and administrative support. ? Managed a six line phone system of incoming calls. ? Updated company phone and employee directory on the portal. Education 2008 DePaul University - City , State BA Human Resources Professional Affiliations Membership: Society for Human Resources (SHRM) Membership established in 2007 Technical Skills and Qualifications Microsoft Sharepoint, SAP, Sharepoint, Excel, Groupwise, Incoming Calls, Ms Office, Ms Outlook, Outlook, Phone System, Receptionist, Recruiter, Sterling Inforsystems, Orange Tree Employment Services, Kenexa - IBM Products, Ultipro, New Hires, Sarbanes-Oxley (SOX), Scheduling, Access, Applicant Tracking System, Best Practices, Database, Databases, Employee Performance, Entry Level, Filing, Leads, Performance Review ","
    HR COORDINATOR
    Professional Summary

    Highly efficient Hr Coordinator well established in administrative environments that are fast-paced and challenging.

    Core Qualifications
    • Exceptional interpersonal skills
    • Innovative
    • Microsoft Office Suite expert
    • Human resources audits
    • Maintains confidentiality
    • Personnel records maintenance
    • New hire orientation
    • Applicant Tracking System
    • EEO Reporting
    • HRMS
    • People-oriented
    • Organized
    • Exceptional communicator
    • Recruiting
    Experience
    HR Coordinator , 09/2012 - Current Company Name - City , State

    ?Responsible for initiating, tracking and follow up of background checks and drug tests. ? First day on-board for new employee - first day documents, I-9 and tour of the building. ? Conducts exit interviews - relays info back to management. ? Routes positions for approval and posts requisitions to the company careers page and to outside job boards. ? Recruits for warehouse, driver and entry level to mid level positions using Kenexa BrassRing and sourcing resumes from online jobsites/databases. ? Run applicant flow logs from applicant tracking system, putting data into AA-EEO spreadsheet. ? Attends college career fairs to recruit potential interns and fill other positions as necessary. ? Initiates and leads Best Practices initiatives. ? Administrator for employee performance review program tool (Access database). ? Responsible for reviewing manager's submissions of employee performance reviews to ensure proper content and giving feedback to the manager. ? Maintains associate personnel files from filing and retention. ? Vouches department bills for payment. ? Other administrative duties as assigned.
    HR Coordinator , 06/2012 - 09/2012 Company Name - City , State

    Assignment at Edward Don & Company, temp to hire.
    HR Coordinator , 08/2008 - 09/2011 Company Name - City , State

    ?Scheduled background checks and drug screens for candidates. ? Compiled and processed expense reports for candidates. ? Communicated with the Hiring Manager about the new hire's first day. ? Administered the new hire associate experience by scheduling their first day's HR session. These sessions included reviewing company policies, completing I-9 through E-verify, dispensed WOTC survey, explain direct deposit, encouraged self-identification (EEO) and demonstrated the company portal. ? Designed and prepared printed HR materials for new hires. ? Point person for SOX compliance for the HR Department. ? SAP Administration: ran requested reports, created requested reports and entered employee information. ? Planned and managed internal corporate events. Events included: Take Your Child to Work Day, Wellness Fairs, fund raisers, blood drives, lunch and learns and employee service recognition breakfasts. ? Edited and updated the HR Department's page on the portal using SharePoint software. ? Trained in CPR and first aid. ? Responded to injured associates and dispensed employee injury statement to injured associate.
    Receptionist , 02/2003 - 03/2008 Company Name - City , State

    Internship program Recruiter Lead for college students. ? Collaborated with company President to decide what criteria would deem student eligibility for intern program. ? Posted employment positions to the company website. ? Sourced and screened qualified candidates. ? Passed on qualified candidates to Hiring Managers. ? Tracked candidates in Excel program. ? In charge of all company State and Federal poster requirements for multiple locations including out of state locations. ? The go-to person for general company knowledge and administrative support. ? Managed a six line phone system of incoming calls. ? Updated company phone and employee directory on the portal.

    Education
    2008 DePaul University - City , State BA Human Resources
    Professional Affiliations

    Membership: Society for Human Resources (SHRM) Membership established in 2007

    Technical Skills and Qualifications

    Microsoft Sharepoint, SAP, Sharepoint, Excel, Groupwise, Incoming Calls, Ms Office, Ms Outlook, Outlook, Phone System, Receptionist, Recruiter, Sterling Inforsystems, Orange Tree Employment Services, Kenexa - IBM Products, Ultipro, New Hires, Sarbanes-Oxley (SOX), Scheduling, Access, Applicant Tracking System, Best Practices, Database, Databases, Employee Performance, Entry Level, Filing, Leads, Performance Review

    ",HR 50219114," DIGITAL STRATEGY MANAGER Professional Profile Results-oriented Digital Strategist  with  experience  creating strategic alliances between internal and external stakeholders to effectively align with, and support key digital business initiatives. Visionary and strategic thinker with solid experience managing all levels of multiple projects including budgeting and planning. Qualifications User-centered design  Project management Paid search Search engine optimization Social media marketing  Website measurement and analysis Strong communication skills Critical thinking Relevant Experience Leadership:  Served as key contributing member to Senior Leadership team. Design & Strategy:  Implemented digital strategy by managing the design, development, and content curation for a digital library branch to expand the services offered to patrons. User Experience & Content Quality:  Rolled out website governance guiding the management of digital assets. Research & Insights:  Created website and mobile app analytics dashboard to measure traffic and usage, and assess areas for improvement. Online Marketing:  Managed ad spend of over $200k to consistently increase click through rates and online sales. Project Management:  Managed project goals, timeline, tasks, and budget to launch 3 website redesigns, 1 new website, and a mobile iOS application in a span of 18 months.  Experience Company Name City , State Digital Strategy Manager 01/2015 to Current Accountable for the Library system's digital strategy and digital assets including overseeing the management of 7 websites and an iOS mobile application. Managed team of 2 of web professionals and multiple interdepartmental teams of Librarians, administrators, and Executive Leadership. Worked collaboratively with vendors to keep projects on task, on time, and under budget. Spearheaded cross-functional project to achieve a 12% decrease in website bounce rate and an 18% increase in engaged website visits. Strengthened organization brand by leading a project to develop a custom iOS mobile application integrating with internal systems and a responsive website. Directed the strategic initiative to launch the new summer program website including management of design creatives, user experience, testing and content curation. Served as mentor to junior team members. Company Name City , State Web Services Manager 11/2011 to 12/2014 Managed team of 4 Webmasters and 44 content contributors across the organization. Defined strategy and key performance indicators for public facing and internal websites. Directed strategic initiatives to achieve and enforce website standards and governance model. Identified strategic digital goals and measured performance against targets. Built financial model for new business unit, including the management of a $450k yearly budget. Served on the City/County Web Governance Board, Public Information Senior Leadership team, and Extended Information Services and Technology Senior Leadership team. Company Name City , State Web Metrics Analyst 02/2008 to 10/2011 Developed metrics used to determine inefficiencies and areas for improvement across 65 business units within the Global Small and Medium Business division.  Tracked, analyzed and interpreted trends in website usage and engagement data. Conducted analysis of business unit website and social media traffic data, to make design and marketing recommendations based on findings. Drafted monthly lead and revenue reports and forecasts. Conducted root cause analysis and presented findings and recommendations to executives and other stakeholders. Collaborated with cross-functional teams to implement a migration from the Surfaid Analytics tool to the Unica NetInsight Analytics platform. Company Name City , State Website Administrator 07/2006 to 02/2008 Updated and managed existing website properties. Translated abstract requirements into concrete user workflows and interactive designs. Drove the alignment of business requirements, user-centered design methodology and technology factors to create successful UX designs. Solicited feedback and validation from business and technical team stakeholders. Conducted in-person and online user trainings to assist employees and external committee members with managing community content. Designed and delivered mission critical change request tool using Microsoft SharePoint to ensure the highest levels of availability and performance. Company Name City , State Internet Marketing Manager 12/2005 to 07/2006 Developed website content, meta descriptions and page titles in support of SEO strategies. Directed comprehensive PPC campaigns for external clients in order to increase brand awareness and boost rates of organic and paid click-through. Planned and managed ad spend budgets in excess of $200k. Analyzed performance of all marketing programs to identify the best opportunities for optimization. Completed strategic competitive analysis by assessing strengths and weaknesses of competitors. Created usability reports outlining the pitfalls that contribute to decreased leads and conversions. Designed wireframes identifying recommendations for website improvement. Conducted root cause analysis on isolated issues and presented findings to clients and other stakeholders. Education Master of Science : Technology Management 2010 University of Maryland, University College , City , State , USA Coursework in E-Commerce Bachelor of Arts : Information Systems and Management 2004 Wayne State University , City , State , USA Coursework in Website Management Skills Website Design & Development:  HTML5, CSS3, PHP, Drupal, WordPress, InvisionApp, Adobe PhotoShop, Adobe Fireworks, Microsoft SharePoint Online Marketing:  Google Adwords, Yahoo AdCenter, Facebook Ads, Twitter Ads Website Measurement & Analysis:  Google Analytics, Google Tag Manager, Mouseflow, Unica NetInsights, Coremetrics ","
    DIGITAL STRATEGY MANAGER
    Professional Profile
    Results-oriented Digital Strategist  with  experience  creating strategic alliances between internal and external stakeholders to effectively align with, and support key digital business initiatives. Visionary and strategic thinker with solid experience managing all levels of multiple projects including budgeting and planning.
    Qualifications
    • User-centered design 
    • Project management
    • Paid search
    • Search engine optimization
    • Social media marketing 
    • Website measurement and analysis
    • Strong communication skills
    • Critical thinking
    Relevant Experience
    • Leadership:  Served as key contributing member to Senior Leadership team.
    • Design & Strategy:  Implemented digital strategy by managing the design, development, and content curation for a digital library branch to expand the services offered to patrons.
    • User Experience & Content Quality:  Rolled out website governance guiding the management of digital assets.
    • Research & Insights:  Created website and mobile app analytics dashboard to measure traffic and usage, and assess areas for improvement.
    • Online Marketing:  Managed ad spend of over $200k to consistently increase click through rates and online sales.
    • Project Management:  Managed project goals, timeline, tasks, and budget to launch 3 website redesigns, 1 new website, and a mobile iOS application in a span of 18 months. 
    Experience
    Company Name City , State Digital Strategy Manager 01/2015 to Current
    • Accountable for the Library system's digital strategy and digital assets including overseeing the management of 7 websites and an iOS mobile application.
    • Managed team of 2 of web professionals and multiple interdepartmental teams of Librarians, administrators, and Executive Leadership.
    • Worked collaboratively with vendors to keep projects on task, on time, and under budget.
    • Spearheaded cross-functional project to achieve a 12% decrease in website bounce rate and an 18% increase in engaged website visits.
    • Strengthened organization brand by leading a project to develop a custom iOS mobile application integrating with internal systems and a responsive website.
    • Directed the strategic initiative to launch the new summer program website including management of design creatives, user experience, testing and content curation.
    • Served as mentor to junior team members.
    Company Name City , State Web Services Manager 11/2011 to 12/2014
    • Managed team of 4 Webmasters and 44 content contributors across the organization.
    • Defined strategy and key performance indicators for public facing and internal websites.
    • Directed strategic initiatives to achieve and enforce website standards and governance model.
    • Identified strategic digital goals and measured performance against targets.
    • Built financial model for new business unit, including the management of a $450k yearly budget.
    • Served on the City/County Web Governance Board, Public Information Senior Leadership team, and Extended Information Services and Technology Senior Leadership team.
    Company Name City , State Web Metrics Analyst 02/2008 to 10/2011
    • Developed metrics used to determine inefficiencies and areas for improvement across 65 business units within the Global Small and Medium Business division. 
    • Tracked, analyzed and interpreted trends in website usage and engagement data.
    • Conducted analysis of business unit website and social media traffic data, to make design and marketing recommendations based on findings.
    • Drafted monthly lead and revenue reports and forecasts.
    • Conducted root cause analysis and presented findings and recommendations to executives and other stakeholders.
    • Collaborated with cross-functional teams to implement a migration from the Surfaid Analytics tool to the Unica NetInsight Analytics platform.
    Company Name City , State Website Administrator 07/2006 to 02/2008
    • Updated and managed existing website properties.
    • Translated abstract requirements into concrete user workflows and interactive designs.
    • Drove the alignment of business requirements, user-centered design methodology and technology factors to create successful UX designs.
    • Solicited feedback and validation from business and technical team stakeholders.
    • Conducted in-person and online user trainings to assist employees and external committee members with managing community content.
    • Designed and delivered mission critical change request tool using Microsoft SharePoint to ensure the highest levels of availability and performance.
    Company Name City , State Internet Marketing Manager 12/2005 to 07/2006
    • Developed website content, meta descriptions and page titles in support of SEO strategies.
    • Directed comprehensive PPC campaigns for external clients in order to increase brand awareness and boost rates of organic and paid click-through.
    • Planned and managed ad spend budgets in excess of $200k.
    • Analyzed performance of all marketing programs to identify the best opportunities for optimization.
    • Completed strategic competitive analysis by assessing strengths and weaknesses of competitors.
    • Created usability reports outlining the pitfalls that contribute to decreased leads and conversions.
    • Designed wireframes identifying recommendations for website improvement.
    • Conducted root cause analysis on isolated issues and presented findings to clients and other stakeholders.
    Education
    Master of Science : Technology Management 2010 University of Maryland, University College , City , State , USA
    Coursework in E-Commerce
    Bachelor of Arts : Information Systems and Management 2004 Wayne State University , City , State , USA Coursework in Website Management
    Skills
    • Website Design & Development:  HTML5, CSS3, PHP, Drupal, WordPress, InvisionApp, Adobe PhotoShop, Adobe Fireworks, Microsoft SharePoint
    • Online Marketing:  Google Adwords, Yahoo AdCenter, Facebook Ads, Twitter Ads
    • Website Measurement & Analysis:  Google Analytics, Google Tag Manager, Mouseflow, Unica NetInsights, Coremetrics
    ",DIGITAL-MEDIA 15083600," PRINCIPAL CONSULTANT Professional Summary Financial/Business Analyst with over fifteen years of experience in the financial sector. Proven problem solver specializing in operational workflow designing and streamlining. Deliverer of best practices as Subject Matter Expert in Front, Middle, and Back Office workflows. Innovative thinker in identifying and remedying gaps between business processes and technology. Detailed knowledge of traded financial instruments. Challenge taker, goal oriented, highly motivated, and competent self-starter eager to contribute in a dynamic environment. MBA Experience Principal Consultant Apr 2015 to Current Company Name － City , State Conducts presentations, demonstrating best practices, Trade Life Cycle processing, to prospective Capital Markets clients. Prepares Project Definition that details the scope of work to be done, resources to be deployed, timeframes and benchmarks. Prepares Gap Analysis outlining deficiencies in current processes and develops Business Specifications that defines a technical solution. Assesses workflows and recommends alternatives to achieving transparency, efficiency, and a reduction in operational risk for capital market instruments. Designs accounting schemas, FASB and IFRS compliant, for financial instruments including Fixed Income Securities, Derivatives, FX, Equities, and Commodities. Provides consulting services, as a subject matter expert (SME), regarding capital market front-to-back processing and financial reporting. Senior Consultant Sep 2006 to Mar 2015 Company Name － City , State Provided Pre-Sales consulting services in Asia, Europe and the Americas, to traders of Interest Rate Derivatives, Fixed Income, Equity, FX, Commodity, and Credit instruments. Prepared and delivered presentations demonstrating best practices, Trade Life Cycle processing, to prospective Capital Markets clients for Front Arena (Trading STP solution). Designed workflows for Capital Market clients and Private Banking. Developed workflows (Trading, Operations, and Treasury) composing of financial instruments including Fixed Income Securities, Interest Rate Derivatives, FX, Equities, and Commodities. Provided consulting and development services that address Dodd-Frank trading, settlement and clearing regulations. Prepared and presented accounting schemata compliant with Financial Accounting Standard Board (FASB) and International Financial Reporting Standards (IFRS), including Hedge Accounting (FAS 133 &157, and AIS 39 & FRS 9). Led buy-side (Hedge Funds and Alternative Investment prospects) operational presentations from life-cycle processing to Fund Accounting. Provided business specifications and worked closely with developers, analyzing SQL and Python scripts, to achieve the product requirements. Achievements: Successfully sold in the Latin American and Asian markets through self-training of the local regulatory requirements in Brazil, Mexico, Hong Kong, and Singapore. Effectively reengaged with less-than-satisfied clients by redesigning their workflow to match their business processes and re-implementing Front Arena. Significantly contributed to expanding functional capabilities by working the rapid development team, dramatically reducing the time to market. Enhanced client satisfaction by successfully modeling financial instruments to achieve the optimum Trading and risk mitigation techniques. Business Analyst Oct 2000 to Aug 2006 Company Name － City , State Provided Professional Services (implementations) in Asia, Europe, the Middle East and North Americas Provided on/off site consulting services, conducted gap analysis, created functional design and guidance, system test, and implement OPICS (Operations solution). Managed Treasury Operations and Trading Desk conversion to OPICS for Fixed Income, Equities, Foreign Exchange, Derivatives, and other instrument types. Provided implementation services to comply with Hedge Accounting (FAS 133 & 157, and IAS 39 & FRS 9). Achievements: Enhanced client satisfaction by successfully adapted to working environments in Asia, Central and North America and the Middle East. Completed implementations, by establishing reconciliation/conversion procedures to confirm with accounting requirements. Resolved a payment issue, $2.5 million, by designing and implementing a test plan, conducting a system walk-through and comprehensive review of results. Created requirements documentation and gap analysis, at various banks by reviewing traders' operation and recommending appropriate OPICS solutions. Report Analyst Feb 1999 to Oct 2000 Company Name － City , State Analyzed depository data from domestic and foreign banks that account for 85% of the NY District's money supply. Supported Open Market Operations (OMO) in forecasting money supply and the Board of Governors (BoG) in implementing monetary policy. Evaluated new financial products to determine their effect on reporting requirements and money supply. Achievements: Earned a Presidential Award for a policy adjustment recommendation on the check clearing process that enhances OMO's forecasting ability. Earned a Performance Plus Award for preparing and delivering segments on Reserve Requirements seminars. Increased the accuracy of data transmitted to the BoG by creating analytical models that track the flow and trend of depositary data. Education MBA , International Finance 1997 St. John's University － City , State , USA International Finance Accounting 1983 Long Island University － City , State , USA Accounting Skills Implementation level knowledge of Front Arena, Adaptiv, Opics.  Proficient in Excel, PowerPoint, Word, Access ","
    PRINCIPAL CONSULTANT
    Professional Summary
    Financial/Business Analyst with over fifteen years of experience in the financial sector. Proven problem solver specializing in operational workflow designing and streamlining. Deliverer of best practices as Subject Matter Expert in Front, Middle, and Back Office workflows. Innovative thinker in identifying and remedying gaps between business processes and technology. Detailed knowledge of traded financial instruments. Challenge taker, goal oriented, highly motivated, and competent self-starter eager to contribute in a dynamic environment. MBA
    Experience
    Principal Consultant Apr 2015 to Current
    Company Name － City , State
    • Conducts presentations, demonstrating best practices, Trade Life Cycle processing, to prospective Capital Markets clients.
    • Prepares Project Definition that details the scope of work to be done, resources to be deployed, timeframes and benchmarks.
    • Prepares Gap Analysis outlining deficiencies in current processes and develops Business Specifications that defines a technical solution.
    • Assesses workflows and recommends alternatives to achieving transparency, efficiency, and a reduction in operational risk for capital market instruments.
    • Designs accounting schemas, FASB and IFRS compliant, for financial instruments including Fixed Income Securities, Derivatives, FX, Equities, and Commodities.
    • Provides consulting services, as a subject matter expert (SME), regarding capital market front-to-back processing and financial reporting.
    Senior Consultant Sep 2006 to Mar 2015
    Company Name － City , State
    • Provided Pre-Sales consulting services in Asia, Europe and the Americas, to traders of Interest Rate Derivatives, Fixed Income, Equity, FX, Commodity, and Credit instruments.
    • Prepared and delivered presentations demonstrating best practices, Trade Life Cycle processing, to prospective Capital Markets clients for Front Arena (Trading STP solution).
    • Designed workflows for Capital Market clients and Private Banking.
    • Developed workflows (Trading, Operations, and Treasury) composing of financial instruments including Fixed Income Securities, Interest Rate Derivatives, FX, Equities, and Commodities.
    • Provided consulting and development services that address Dodd-Frank trading, settlement and clearing regulations.
    • Prepared and presented accounting schemata compliant with Financial Accounting Standard Board (FASB) and International Financial Reporting Standards (IFRS), including Hedge Accounting (FAS 133 &157, and AIS 39 & FRS 9).
    • Led buy-side (Hedge Funds and Alternative Investment prospects) operational presentations from life-cycle processing to Fund Accounting.
    • Provided business specifications and worked closely with developers, analyzing SQL and Python scripts, to achieve the product requirements.
    • Achievements: Successfully sold in the Latin American and Asian markets through self-training of the local regulatory requirements in Brazil, Mexico, Hong Kong, and Singapore.
    • Effectively reengaged with less-than-satisfied clients by redesigning their workflow to match their business processes and re-implementing Front Arena.
    • Significantly contributed to expanding functional capabilities by working the rapid development team, dramatically reducing the time to market.
    • Enhanced client satisfaction by successfully modeling financial instruments to achieve the optimum Trading and risk mitigation techniques.
    Business Analyst Oct 2000 to Aug 2006
    Company Name － City , State
    • Provided Professional Services (implementations) in Asia, Europe, the Middle East and North Americas Provided on/off site consulting services, conducted gap analysis, created functional design and guidance, system test, and implement OPICS (Operations solution).
    • Managed Treasury Operations and Trading Desk conversion to OPICS for Fixed Income, Equities, Foreign Exchange, Derivatives, and other instrument types.
    • Provided implementation services to comply with Hedge Accounting (FAS 133 & 157, and IAS 39 & FRS 9).
    • Achievements: Enhanced client satisfaction by successfully adapted to working environments in Asia, Central and North America and the Middle East.
    • Completed implementations, by establishing reconciliation/conversion procedures to confirm with accounting requirements.
    • Resolved a payment issue, $2.5 million, by designing and implementing a test plan, conducting a system walk-through and comprehensive review of results.
    • Created requirements documentation and gap analysis, at various banks by reviewing traders' operation and recommending appropriate OPICS solutions.
    Report Analyst Feb 1999 to Oct 2000
    Company Name － City , State
    • Analyzed depository data from domestic and foreign banks that account for 85% of the NY District's money supply.
    • Supported Open Market Operations (OMO) in forecasting money supply and the Board of Governors (BoG) in implementing monetary policy.
    • Evaluated new financial products to determine their effect on reporting requirements and money supply.
    • Achievements: Earned a Presidential Award for a policy adjustment recommendation on the check clearing process that enhances OMO's forecasting ability.
    • Earned a Performance Plus Award for preparing and delivering segments on Reserve Requirements seminars.
    • Increased the accuracy of data transmitted to the BoG by creating analytical models that track the flow and trend of depositary data.
    Education
    MBA , International Finance 1997 St. John's University － City , State , USA International Finance
    Accounting 1983 Long Island University － City , State , USA Accounting
    Skills

    Implementation level knowledge of Front Arena, Adaptiv, Opics.  Proficient in Excel, PowerPoint, Word, Access


    ",CONSULTANT 68216398," PLANT OPERATOR Summary Certified Plant Operator with 6 years in Cryogenic Air Separation Unit Plant with proven ability to meet production deadlines. Eleven years military training and a Dedicated System Operator Versatile plant operator well-versed in monitoring and inspecting plant equipment. Highlights Maximizing Productivity and Profits Quality Assurance for product Leadership/Supervision Professionalism Dependable Hardworking Resourceful Punctual Honest Attention to Detail Team Player Accomplishments Operation of a $27 million Air Separation Unit Plant Mechanical, Chemical EngineerTraining Advanced Oxygen/Nitrogen Training Leadership Training Safety Training Recruit Basic Training Tow Tractor (aircraft) Tow Tractor ( equipment) Forklift CDL (expired) Experience Plant Operator 06/2009 to 02/2015 Company Name City , State Monitored process units and quality control testing performance for plant processes and water quality sampling. Operate and maintained filtration process units and water system control equipment. Made sound and logical judgments regarding process changes. Closely inspected equipment for any mechanical or safety issues. Reviewed the daily computer log and reported any inaccuracies in the process. Responded to and initiated proper corrections to process alarms. Routinely drained unwanted fluids. Coordinated ongoing maintenance and housekeeping of the plant. Read automatic gages at proper intervals to determine flow rate of gas. Recorded daily tank inventory. Daily plant inspections. Started up, shut down and checked plant processes. Directed routine preventative maintenance such as adjustments, cleaning and painting equipment. Maintained correct temperature, levels and pressures on process systems and equipment. Recorded all operating data on daily work sheets from laboratory analysis and flow metering equipment. Communicated effectively with operators and supervisors on a technical level. Executed field service work including all plant motor, compressor, chiller, piping, valve maintenance and repairs with little to no supervision. Performed quality control tests on lab equipment and lab analysis. Interpreted results of process control analysis and made adjustments to optimize plant performance. Maintained current knowledge about the latest operating and maintenance practices with continuing education courses. Trained new operators and implemented new division operator training program to improve retention rates and increase production. Sales Associate 01/2008 to 05/2009 Company Name City , State Sales of all plumbing indoor and outdoor materials. selling plumbing supplies and material, unloading trucks and stocking shelves. Auto Mechanic 01/2007 to 03/2008 Company Name City , State Service cars and trucks, tire repair, brake replacement, oil changes, transmission flush, radiator flush, all auto repair. Aviation Structure Mechanic 09/1996 to 07/2007 Company Name City , State Maintain liquid/gaseous oxygen and nitrogen systems. Remove, inspect and re-install oxygen components. Replenish and service liquid/gaseous oxygen and nitrogen containers, tanks, and holding carts. Daily safety inspection on aircraft and supporting oxygen and nitrogen systems. Apply operating procedures for servicing of aircraft, transfer trailers or direct filling equipment with liquid/gaseous oxygen and nitrogen. Perform ground checks and correct operation, mechanical work and upkeep of all aircraft oxygen and nitrogen systems and support equipment. Maintain aircraft safety equipment, canopy and environmental systems. Maintain aircraft fire extinguishing systems. Supervise 7 to 15 person work group. Use and supervise the use of computers for record keeping, reports, and inventories. Troubleshoot and repair malfunctioning equipment. Train subordinates in operation, maintenance, and repair of oxygen and nitrogen, canopy, environmental, fire detection and suppression and egress systems. Maintain shop publications, files, technical directives and manuals. Use trucks, forklifts and all ground support equipment. Maintain liquid/gaseous oxygen/nitrogen systems and safety equipment. Train, supervise personnel on rules and regulations, supervise personnel and maintain 15 to 45 aircraft. Education 2008 University of Montana City , State Mechanical Classes. 2005 Navy City , State Multiple education courses and training within the Navy. High School Diploma Trapper Creek High School City , State Skills Operating a Air Separation Unit to produce FDA quality Oxygen, Nitrogen, and Argon liquids. Troubleshoot/Maintain/Repair all motors, pumps, compressors, heat exchangers, piping and electrical components within plant site. ","
    PLANT OPERATOR
    Summary

    Certified Plant Operator with 6 years in Cryogenic Air Separation Unit Plant with proven ability to meet production deadlines. Eleven years military training and a Dedicated System Operator Versatile plant operator well-versed in monitoring and inspecting plant equipment.

    Highlights

    Maximizing Productivity and Profits

    Quality Assurance for product

    Leadership/Supervision

    Professionalism

    Dependable

    Hardworking

    Resourceful

    Punctual

    Honest

    Attention to Detail

    Team Player
    Accomplishments

    Operation of a $27 million Air Separation Unit Plant

    Mechanical, Chemical EngineerTraining

    Advanced Oxygen/Nitrogen Training

    Leadership Training

    Safety Training

    Recruit Basic Training

    Tow Tractor (aircraft)

    Tow Tractor ( equipment)

    Forklift

    CDL (expired)

    Experience
    Plant Operator 06/2009 to 02/2015 Company Name City , State

    Monitored process units and quality control testing performance for plant processes and water quality sampling. Operate and maintained filtration process units and water system control equipment. Made sound and logical judgments regarding process changes. Closely inspected equipment for any mechanical or safety issues. Reviewed the daily computer log and reported any inaccuracies in the process. Responded to and initiated proper corrections to process alarms. Routinely drained unwanted fluids. Coordinated ongoing maintenance and housekeeping of the plant. Read automatic gages at proper intervals to determine flow rate of gas. Recorded daily tank inventory. Daily plant inspections. Started up, shut down and checked plant processes. Directed routine preventative maintenance such as adjustments, cleaning and painting equipment. Maintained correct temperature, levels and pressures on process systems and equipment. Recorded all operating data on daily work sheets from laboratory analysis and flow metering equipment. Communicated effectively with operators and supervisors on a technical level. Executed field service work including all plant motor, compressor, chiller, piping, valve maintenance and repairs with little to no supervision. Performed quality control tests on lab equipment and lab analysis. Interpreted results of process control analysis and made adjustments to optimize plant performance. Maintained current knowledge about the latest operating and maintenance practices with continuing education courses. Trained new operators and implemented new division operator training program to improve retention rates and increase production.
    Sales Associate 01/2008 to 05/2009 Company Name City , State

    Sales of all plumbing indoor and outdoor materials.

    selling plumbing supplies and material, unloading trucks and stocking shelves.
    Auto Mechanic 01/2007 to 03/2008 Company Name City , State

    Service cars and trucks, tire repair, brake replacement, oil changes, transmission flush, radiator flush, all auto repair.
    Aviation Structure Mechanic 09/1996 to 07/2007 Company Name City , State

    Maintain liquid/gaseous oxygen and nitrogen systems. Remove, inspect and re-install oxygen components. Replenish and service liquid/gaseous oxygen and nitrogen containers, tanks, and holding carts. Daily safety inspection on aircraft and supporting oxygen and nitrogen systems. Apply operating procedures for servicing of aircraft, transfer trailers or direct filling equipment with liquid/gaseous oxygen and nitrogen. Perform ground checks and correct operation, mechanical work and upkeep of all aircraft oxygen and nitrogen systems and support equipment. Maintain aircraft safety equipment, canopy and environmental systems. Maintain aircraft fire extinguishing systems.

    Supervise 7 to 15 person work group. Use and supervise the use of computers for record keeping, reports, and inventories. Troubleshoot and repair malfunctioning equipment. Train subordinates in operation, maintenance, and repair of oxygen and nitrogen, canopy, environmental, fire detection and suppression and egress systems. Maintain shop publications, files, technical directives and manuals. Use trucks, forklifts and all ground support equipment. Maintain liquid/gaseous oxygen/nitrogen systems and safety equipment. Train, supervise personnel on rules and regulations, supervise personnel and maintain 15 to 45 aircraft.
    Education
    2008 University of Montana City , State

    Mechanical Classes.
    2005 Navy City , State

    Multiple education courses and training within the Navy.

    High School Diploma Trapper Creek High School City , State
    Skills

    Operating a Air Separation Unit to produce FDA quality Oxygen, Nitrogen, and Argon liquids.

    Troubleshoot/Maintain/Repair all motors, pumps, compressors, heat exchangers, piping and electrical components within plant site.

    ",AVIATION 12065211," SENIOR ACCOUNTANT Professional Summary Senior accountant who completes accounting activities with accuracy and speed with extensive experience in full life cycle of general ledger accounting Skills Aderant/CMS Excel QuickBooks Pro SQL Access  Peachtree Hyperion Financial reporting US GAAP principles IFRS Bookkeeping Budget development Individual tax returns Essbase Work History Senior Accountant Mar 2006 - Current Company Name City , State Reconcile various balance sheet accounts not limited to cash and liability accounts, including bank statements, for the purpose of maintaining the accuracy of the general ledger in accordance with cash, GAAP, and various international tax legislative basis. Perform the primary liaison function for the interim and annual audits performed by Deloitte.  Perform assigned schedules for interim and annual audits.  Assist auditors with understanding of firm's internal controls which include revenue and expenditure cycle.   Review and analyze journal entries from the original accounting source and if a variance from the general ledger is found, initiate discussions with specialists in accounts receivable, accounts payable, payroll, and tax department to resolve the discrepancy. Review and analyze international payrolls in aspect of income tax, local tax, consumption tax, and fringe benefit deductions for Seoul, Shanghai, and Tokyo office and upload into Aderant/CMS for posting into the general ledger. Analyze and reconcile value added tax for Vienna and Seoul office Resolve currency fluctuation issues and record gains/losses related to currency exchange rates for the international offices of the firm by using currency mode journal entries. Analyze expatriate expenditures on monthly basis to be reported on W-2 form. Prepare initial K-1 schedules to be filed by tax department Prepare month-end various accrual journal entries including base wage, bonus, occupancy, prepaid property insurance, telecommunications, and catering accruals. Prepare and analyze expense allocations from firm general to local offices on a monthly basis. Review and analyze inter-company transactions for Seoul, Shanghai, Tokyo, and Vienna office Prepare monthly financial statements, which are shared with the partners and management of the firm. Assist in translation of various fixed asset invoices from Seoul and Tokyo office and other Asian offices' travel expense reports. Notable accomplishments: Found material misstatement in prepaid property insurance for the first quarter of '08 and made prospective adjustments to the related general ledger accounts. Provided clarity in Japanese payroll systems associated with health, welfare, and childcare allowance to the management and made prospective adjustments to the related general ledger accounts. Accountant Jan 2005 - Mar 2006 Company Name City , State Maintain financial records in accordance with GAAP to be reported to a parent company and investors. Analyze & reconcile G/L accounts and prepare semi-annual, and end year B/S, I/S, and statement of cash flows Coordinate with warehouse manager to ensure daily shipping schedules. Communicate with outside company's designated CPAs when tax issues arise. Establish master employee payroll record file for information entry into payroll system. Receive & compute hours, make deductions for 401K, health insurance, and other adjustments thru Paychex Prepare loan applications and maintain factoring arrangements with A/R schedule. Assist in training, guidance and coordination of accounts payable, accounts receivable, and other departments and site personnel. Performed semi-annual inventory valuation. Financial Analyst Aug 2002 - Jan 2005 Company Name City , State Manage and forecast funds for Palm Desert National Bank sponsored 350 ATM terminals averaging 2.5 million on a weekly basis. Reconcile & settle, and act as lead accountant for Innobeta Systems, Inc., (affiliate of Money Marketing, Inc.). Prepare monthly Profit and Loss reports as to surcharge and interchange. Analyze communication and armor carrier expenses as a temporary M&A team member during due diligence procedure of ATM World Corp. Analyze processing costs and network fees in terms of EFTs. Prepare audit work papers, confirmations and other documentation to make the audit efficient and hold on audit fees in connection with annual audit. Perform analysis of general ledger accounts; prepared journal entries and adjustments to facilitate closings. Assist in the preparation of full financial statements and footnotes for investors and lenders. Review work of staff and operations to assure that certain daily procedures and reconciliations were performed routinely according to policies and procedures. Translate and prepare documents pertaining to defective parts of ComNet ATM Series assembled and distributed by Nextran Industries, a subsidiary company of Chungho ComNet Co., Ltd. Consult private investors and customer services. Education Bachelor of Business Administration : Accounting August 2002 TEMPLE UNIVERSITY City , State Accounting Audit Project: ""Identifying potential risks that would impact the audit of Xerox Corp."" Select Courses: Advance Accounting, Accounting Information System, Auditing & Assurance Services, Taxation Interests World travel/Photography/Golf/Soccer/Movie/Fashion Certifications Certified Public Accountant, New York State, Date of issued: 03/04/2015, License number: 117205 Additional Information Activities: Vice President, APS (Accounting Professional Society) at Temple University, 2001 - 2002 ","
    SENIOR ACCOUNTANT
    Professional Summary
    Senior accountant who completes accounting activities with accuracy and speed with extensive experience in full life cycle of general ledger accounting
    Skills
    • Aderant/CMS
    • Excel
    • QuickBooks Pro
    • SQL
    • Access 
    • Peachtree
    • Hyperion
    • Financial reporting
    • US GAAP principles
    • IFRS
    • Bookkeeping
    • Budget development
    • Individual tax returns
    • Essbase
    Work History
    Senior Accountant Mar 2006 - Current
    Company Name City , State
    • Reconcile various balance sheet accounts not limited to cash and liability accounts, including bank statements, for the purpose of maintaining the accuracy of the general ledger in accordance with cash, GAAP, and various international tax legislative basis.
    • Perform the primary liaison function for the interim and annual audits performed by Deloitte. 
    • Perform assigned schedules for interim and annual audits. 
    • Assist auditors with understanding of firm's internal controls which include revenue and expenditure cycle.  
    • Review and analyze journal entries from the original accounting source and if a variance from the general ledger is found, initiate discussions with specialists in accounts receivable, accounts payable, payroll, and tax department to resolve the discrepancy.
    • Review and analyze international payrolls in aspect of income tax, local tax, consumption tax, and fringe benefit deductions for Seoul, Shanghai, and Tokyo office and upload into Aderant/CMS for posting into the general ledger.
    • Analyze and reconcile value added tax for Vienna and Seoul office
    • Resolve currency fluctuation issues and record gains/losses related to currency exchange rates for the international offices of the firm by using currency mode journal entries.
    • Analyze expatriate expenditures on monthly basis to be reported on W-2 form.
    • Prepare initial K-1 schedules to be filed by tax department
    • Prepare month-end various accrual journal entries including base wage, bonus, occupancy, prepaid property insurance, telecommunications, and catering accruals.
    • Prepare and analyze expense allocations from firm general to local offices on a monthly basis.
    • Review and analyze inter-company transactions for Seoul, Shanghai, Tokyo, and Vienna office
    • Prepare monthly financial statements, which are shared with the partners and management of the firm.
    • Assist in translation of various fixed asset invoices from Seoul and Tokyo office and other Asian offices' travel expense reports.
    • Notable accomplishments: Found material misstatement in prepaid property insurance for the first quarter of '08 and made prospective adjustments to the related general ledger accounts.
    • Provided clarity in Japanese payroll systems associated with health, welfare, and childcare allowance to the management and made prospective adjustments to the related general ledger accounts.
    Accountant Jan 2005 - Mar 2006
    Company Name City , State
    • Maintain financial records in accordance with GAAP to be reported to a parent company and investors.
    • Analyze & reconcile G/L accounts and prepare semi-annual, and end year B/S, I/S, and statement of cash flows Coordinate with warehouse manager to ensure daily shipping schedules.
    • Communicate with outside company's designated CPAs when tax issues arise.
    • Establish master employee payroll record file for information entry into payroll system.
    • Receive & compute hours, make deductions for 401K, health insurance, and other adjustments thru Paychex Prepare loan applications and maintain factoring arrangements with A/R schedule.
    • Assist in training, guidance and coordination of accounts payable, accounts receivable, and other departments and site personnel.
    • Performed semi-annual inventory valuation.
    Financial Analyst Aug 2002 - Jan 2005
    Company Name City , State
    • Manage and forecast funds for Palm Desert National Bank sponsored 350 ATM terminals averaging 2.5 million on a weekly basis.
    • Reconcile & settle, and act as lead accountant for Innobeta Systems, Inc., (affiliate of Money Marketing, Inc.).
    • Prepare monthly Profit and Loss reports as to surcharge and interchange.
    • Analyze communication and armor carrier expenses as a temporary M&A team member during due diligence procedure of ATM World Corp.
    • Analyze processing costs and network fees in terms of EFTs.
    • Prepare audit work papers, confirmations and other documentation to make the audit efficient and hold on audit fees in connection with annual audit.
    • Perform analysis of general ledger accounts; prepared journal entries and adjustments to facilitate closings.
    • Assist in the preparation of full financial statements and footnotes for investors and lenders.
    • Review work of staff and operations to assure that certain daily procedures and reconciliations were performed routinely according to policies and procedures.
    • Translate and prepare documents pertaining to defective parts of ComNet ATM Series assembled and distributed by Nextran Industries, a subsidiary company of Chungho ComNet Co., Ltd.
    • Consult private investors and customer services.
    Education
    Bachelor of Business Administration : Accounting August 2002
    TEMPLE UNIVERSITY City , State
    Accounting Audit Project: ""Identifying potential risks that would impact the audit of Xerox Corp."" Select Courses: Advance Accounting, Accounting Information System, Auditing & Assurance Services, Taxation
    Interests
    • World travel/Photography/Golf/Soccer/Movie/Fashion
    Certifications
    • Certified Public Accountant, New York State, Date of issued: 03/04/2015, License number: 117205
    Additional Information
    • Activities: Vice President, APS (Accounting Professional Society) at Temple University, 2001 - 2002
    ",ACCOUNTANT 39581020," SALES ASSOCIATE Skills Teamwork Problem Solving Skills Strong Work Values Leadership Skills Dependability Relevant Experience Customer service oriented Upselling Opening and closing procedures Creative Accomplishments Employee of the Month, Sep 2015. Experience 03/2016 to 06/2016 Sales Associate Company Name － City , State Answered questions regarding the store and its merchandise. Greeted customers and ascertained customers' needs. Helped customers with questions, problems and complaints in person and via telephone. Organized racks and shelves to maintain the visual appeal of the store. Verified that all customers received receipts for purchases. Developed positive customer relationships through friendly greetings and excellent service. Served as a peer coach for new sales associates. Created visual marketing and styled window displays. 04/2015 to 11/2015 Cashier/Server Company Name － City , State Consistently provided professional, friendly, and engaging service. Examine plates to ensure that they contain required items. Load plates with accessories such as eating utensils, napkins, or condiments. Take food orders and relay orders to kitchen. Stock service stations with items such as ice, napkins, and straws. Assist customers by providing information and resolving their complaints. Greet customers entering the establishment. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients. 12/2016 to Current Key Holder Company Name － City , State Displayed pieces in visually appealing manner. Answered phones with professionalism. Described merchandise and services to customers. Answered questions and resolved concerns. Responded to safety and loss prevention incidents. Organized in-store promotional events. Maintained store in clean and neat manner. Education and Training Dec 2015 High School Diploma Derby High School － City , State September 2016 Eric Fisher Academy － City , State Skills coach, Communication Skills, credit, Leadership Skills, marketing, window, Problem Solving Skills, sales, Teamwork, telephone ","
    SALES ASSOCIATE
    Skills
    • Teamwork
    • Problem Solving Skills
    • Strong Work Values
    • Leadership Skills
    • Dependability
    Relevant Experience
    • Customer service oriented Upselling Opening and closing procedures Creative Accomplishments Employee of the Month, Sep 2015.
    Experience
    03/2016 to 06/2016
    Sales Associate Company Name － City , State
    • Answered questions regarding the store and its merchandise.
    • Greeted customers and ascertained customers' needs.
    • Helped customers with questions, problems and complaints in person and via telephone.
    • Organized racks and shelves to maintain the visual appeal of the store.
    • Verified that all customers received receipts for purchases.
    • Developed positive customer relationships through friendly greetings and excellent service.
    • Served as a peer coach for new sales associates.
    • Created visual marketing and styled window displays.
    04/2015 to 11/2015
    Cashier/Server Company Name － City , State
    • Consistently provided professional, friendly, and engaging service.
    • Examine plates to ensure that they contain required items.
    • Load plates with accessories such as eating utensils, napkins, or condiments.
    • Take food orders and relay orders to kitchen.
    • Stock service stations with items such as ice, napkins, and straws.
    • Assist customers by providing information and resolving their complaints.
    • Greet customers entering the establishment.
    • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
    • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
    • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
    12/2016 to Current
    Key Holder Company Name － City , State
    • Displayed pieces in visually appealing manner.
    • Answered phones with professionalism.
    • Described merchandise and services to customers.
    • Answered questions and resolved concerns.
    • Responded to safety and loss prevention incidents.
    • Organized in-store promotional events.
    • Maintained store in clean and neat manner.
    Education and Training
    Dec 2015
    High School Diploma Derby High School － City , State
    September 2016
    Eric Fisher Academy － City , State
    Skills
    coach, Communication Skills, credit, Leadership Skills, marketing, window, Problem Solving Skills, sales, Teamwork, telephone
    ",SALES 95519832," TRADE FINANCE OFFICER Career Focus 9 yrs Banking  Summary of Skills Trade Finance Operations Customer Service Branch Banking  Accomplishments Awarded Best Tele-caller for 3 times in a row in HSBC ·         Rated excellent performer in yearly appraisal at HSBC Professional Experience Company Name August 2007 to January 2011 Trade Finance Officer City , State   Payments of documents presented under L/C.  Booking & paying off of Collection documents.   Delivery Order Issuance for documents under L/C or Collection.  Advance & Direct payment under RBI regulations.   Resolving all client query regarding import payments, Letter of Credit, Collection bills Bill presentation under L/C & collections  Ensure transactions are processed with the TAT ·         Bill Of Entry follow up Company Name August 2005 to July 2007 Fund Transfer Investigation Officer City , State Working as an Officer in Fund Transfer Investigations for Abn Amro Bank -Netherland Investigate Fund Transfer related cases and bring them to closure in a timely manner Specializing in specific types of cases and handling queries related to Bank and clients Gaining more knowledge on Swift Messaging and International Fund Transfer Actively working on projects on increasing efficiency ratio by decreasing rejects and avoiding re-opens Escalate cases if they do not get resolved within specific time Meet the targets set  Company Name October 2003 to August 2005 Credit Card Collection Officer City , State  Responsible for collecting overdue payments from customers defaulting for more than 60 days and above after due date. Responsible for quick resolution of accounts to get delinquency down on the card base. Ensured quick & sound resolution to issues & problems in a way that effectively reflect business requirements. Mentoring new staff on systems and honing their calling skills Worked on Cacs , Dialer system and Hub. Company Name August 2001 to September 2003 Customer-service executive City , State Responsible for understanding and resolving problems raised by customers and provide better services. Responsible to also for cross selling of additional cards and loan to increase the card base Worked on CCMS system Education UC San Diego (UCSD) Extension 2015 Certification : Business Management City , State , United States Mumbai University 2000 Bachelors of Commerce : Accounting City , State , India Personal Information  Date of Birth:  28th of January,  1980 Place Of Birth: KGF, India Sex: Female Marital Status:  Married Hobbies: Travel, Hiking Languages English,Hindi,Tamil Skills Client Relations, Customer Satisfaction, Customer Service,Credit and Collections,Marketing,Global Trade Services, Computer Proficient ","
    TRADE FINANCE OFFICER
    Career Focus
    9 yrs Banking 
    Summary of Skills
    • Trade Finance Operations
    • Customer Service
    • Branch Banking 
    Accomplishments
    Awarded Best Tele-caller for 3 times in a row in HSBC ·        
    Rated excellent performer in yearly appraisal at HSBC

    Professional Experience
    Company Name August 2007 to January 2011 Trade Finance Officer
    City , State
    •   Payments of documents presented under L/C. 
    • Booking & paying off of Collection documents. 
    •  Delivery Order Issuance for documents under L/C or Collection. 
    • Advance & Direct payment under RBI regulations. 
    •  Resolving all client query regarding import payments, Letter of Credit, Collection bills
    • Bill presentation under L/C & collections
    •  Ensure transactions are processed with the TAT ·        
    • Bill Of Entry follow up
    Company Name August 2005 to July 2007 Fund Transfer Investigation Officer
    City , State
    • Working as an Officer in Fund Transfer Investigations for Abn Amro Bank -Netherland Investigate Fund Transfer related cases and bring them to closure in a timely manner
    • Specializing in specific types of cases and handling queries related to Bank and clients
    • Gaining more knowledge on Swift Messaging and International Fund Transfer
    • Actively working on projects on increasing efficiency ratio by decreasing rejects and avoiding re-opens
    • Escalate cases if they do not get resolved within specific time
    • Meet the targets set 
    Company Name October 2003 to August 2005 Credit Card Collection Officer
    City , State
    •  Responsible for collecting overdue payments from customers defaulting for more than 60 days and above after due date.
    • Responsible for quick resolution of accounts to get delinquency down on the card base.
    • Ensured quick & sound resolution to issues & problems in a way that effectively reflect business requirements.
    • Mentoring new staff on systems and honing their calling skills Worked on Cacs , Dialer system and Hub.
    Company Name August 2001 to September 2003 Customer-service executive
    City , State
    • Responsible for understanding and resolving problems raised by customers and provide better services.
    • Responsible to also for cross selling of additional cards and loan to increase the card base
    • Worked on CCMS system
    Education
    UC San Diego (UCSD) Extension 2015 Certification : Business Management City , State , United States
    Mumbai University 2000 Bachelors of Commerce : Accounting City , State , India
    Personal Information
     Date of Birth:  28th of January,  1980
    Place Of Birth: KGF, India
    Sex: Female
    Marital Status:  Married
    Hobbies: Travel, Hiking
    Languages
    English,Hindi,Tamil
    Skills
    Client Relations, Customer Satisfaction, Customer Service,Credit and Collections,Marketing,Global Trade Services, Computer Proficient
    ",FINANCE 12491898," Work History Company Name CONSTRUCTION LABORER Accomplishments Puesto que solicita: Fecha: Almeda-Genoa Constructors se ha comprometido a la igualdad de oportunidades para los solicitantes y empleados sin distinción de raza, color, sexo, edad, religión, origen nacional, discapacidad, estado civil, condición de veterano, orientación sexual, información genética. cualquier otra característica protegida por la ley. Esta política se aplica a todos los términos y condiciones de empleo, incluyendo pero no limitado a, contratación, capacitación, promociones, disciplina, traslados, excedencias y la terminación del empleo. Informe al Departamento de Recursos Humanos de la empresa si necesita ayuda para completar esta solicitud de empleo. POR FAVOR ESCRIBA O IMPRIMA. Complete cada sección de esta solicitud y adjunte un curriculum vitae si usted tiene uno. Name /Nombre(Sr./Sra., nombre, apellido): Direccion : Ciudad, Estado, Código Postal: Teléfono de casa: Teléfono de trabajo: Otro Teléfono: Correro Electrónico: Fecha en que puede empezar a trabajar: Salario Solicitado: Tiene 18 años de edad. más. Sí No Está usted autorizado para trabajar Sí No en los Estados Unidos. Usted ahora,. que en el futuro, Sí No requiere patrocinio para la visa de trabajo. HABILIDADES: Por favor indique cualquier capacitación,. cualificaciones que usted tenga para el trabajo solicitado. Incluya conocimientos de paquetes de software y sistemas informáticos pertinentes e indique su nivel de conocimiento básico, intermedio, experto). Adjunte páginas adicionales si es necesario. 1 Cómo se enteró acerca de Almeda-Genoa Constructors. Marque todas las que aplican: Agencia de Empleo (Nombre: _) Recomendación de actual empleado (nombre: ___________________) Página Web de la compañía Periódico, Revista ( (name: _) Feria de empleo Otro (Por favor especifica:__________________________________________) EDUCACIÓN Nombre y ubicación Mayor grado. nivel Grado. diploma Tipo de escuela completado Escuela Primaria Escuela Secundaria Universidad Otros titulos, certificados. afiliciaciones profesionales relevantes para el trabajo solicitado: 2 EXPERIENCIA LABORAL Y VOLUNTARIADO. Incluya su experiencia laboral previa. Tambien incluya su experienca relevante como voluntario. Por favor comience enumerando desde la experienca mas reciente. Puede adjuntar su C.V. pero debe ademas completar la informacion solicitada. Para que podamos verificar la experiencia previa, indique si hautilizado otro nombre en cualquiera de sus trabajos anteriores. No Sí (indicar el nombre y especifique la organización ________________________________________) Título del Puesto Salario fechas De / A Nombre de la organización, Nombre del supervisor / Información de contacto: Por que dejo este empleo. Título del Puesto Salario fechas De / A Nombre de la organización, Nombre del supervisor / Información de contacto: Por que dejo este empleo. Título del Puesto Salario fechas De / A Nombre de la organización, Nombre del supervisor / Información de contacto: Por que dejo este empleo. Título del Puesto Salario fechas De / A Nombre de la organización, Nombre del supervisor / Información de contacto: Por que dejo este empleo. 3 REFERENCIAS PROFESIONALES Enumere tres personas no relacionadas con usted que tengan conocimiento de su rendimiento en el trabajo. Nombre número de teléfono. dirección de correo electrónico Cuándo y dónde se trabaja con este individuo. Nombre número de teléfono. dirección de correo electrónico Cuándo y dónde se trabaja con este individuo. Nombre Número de teléfono. dirección de correo electrónico Cuándo y dónde se trabaja con este individuo. LEA LAS INSTRUCCIONES QUE FIGURAN A CONTINUACIÓN SOBRE REQUISITOS DE CADA ESTADO ANTES DE RESPONDER A LA SIGUIENTE CUESTIÓN: Alguna vez ha sido condenado por un delito que no ha sido borrado, indultado, anulados, reglamentariamente erradicado, embargado. sellado por el Tribunal. Los antecedentes penales no constituyen un impedimento automático para el empleo y sólo se considerarán aquellos que afecten sustancialmente y de manera razonable al trabajo en cuestión. Si no hay registro _______ Si ha seleccionado Sí, por favor explique: INSTRUCTIONS: Los solicitantes de California: Usted debe responder ""No Record"" con respecto a: 1) Cualquier delito menor por el cual la libertad condicional se ha completado. descargada y el caso ha sido desestimado judicialmente;. 2) Cualquier condena (o registro con respecto a la condena) que dio lugar a un ingreso y la participación en cualquier programa de desviación previo. posterior al juicio ;. 3) Una condena por consumo. posesión de marihuana que tenga más de dos años de antiguedad en el momento que se relleneesta aplicación. Los solicitantes Georgia: Usted puede contestar ""No Record"" con respecto a cualquier caso dado de alta en virtud de la Primera Ley sobre la delincuencia. Los solicitantes de Massachusetts: no deben responder a la pregunta anterior con respecto a información de antecedentes penales. Los solicitantes del estado de Washington: Limite su respuesta a las condenas para los que la fecha de la condena. prisión liberación, lo que sea más reciente, se encuentra dentro de los últimos diez (10) años. 4 CERTIFICACIÓN SOLICITANTE Por favor iniciales en cada párrafo y firme abajo. Certifico que todas las respuestas y declaraciones hechas por mí en esta solicitud son verdaderas y completas a lo mejor de mi conocimiento, y que no he ocultado ninguna información que pudiera afectar mi consideración para el empleo. Entiendo que cualquier falsificación, falsedad u omisión de la información presentada en esta solicitud, mi hoja de vida,. en cualquier entrevista (s) constituirá un supuesto de denegación. terminación inmediata del empleo. Entiendo que nada en esta solicitud de empleo se pretende ni debe interpretarse como una oferta, acuerdo. contrato de trabajo. Además, entiendo que el empleo en Dragados EE.UU. es ""a voluntad"", lo que significa que tanto la Compañía y sus empleados son libres de poner fin a la relación laboral en cualquier momento, con. sin causa. aviso previo. En el caso de que yo soy empleado de Almeda-Genoa Constructors estoy de acuerdo en cumplir con todas sus políticas de empleo y su Código de Ética y Código de Conducta. Almeda-Genoa Constructors se reserva el derecho a modificar. cancelar sus políticas en cualquier momento, con. sin causa. aviso previo. Entiendo que cualquier oferta de empleo que pueda recibir es contingente sobre una finalización con éxito del proceso de selección de empleados de la compañía, el resultado de los cuales debe ser satisfactoria para la Compañía. Este proceso puede incluir un fondo y verificación de referencia, y un examen físico de pre-empleo. Entiendo que ningún representante. agente de Dragados EE.UU., tiene la autoridad para hacer cualquier acuerdo que sea contrario a lo anterior, sin la autorización por escrito del Presidente. Todo acuerdo debe ser por escrito y firmado por el presidente al ser vinculante para la empresa. Firma Feche Esta solicitud de empleo es bueno para sólo 60 días. Consideración para el empleo después de 60 días requiere una nueva aplicación. 5 Para información en español, visite www.consumerfinance.gov/learnmore. agency, the agency must investigate unless your dispute is escribe a la Consumer Financial Protection Bureau, 1700 G Street N.W.., frivolous. See www.consumerfinance.gov/learnmore for an Washington, D.C. 20006. explanation of dispute procedures. A Summary of Your Rights Under the Fair Credit Reporting Act Consumer reporting agencies must correct or delete The federal Fair Credit Reporting Act (FCRA) promotes the accuracy, fairness, and inaccurate, incomplete, or unverifiable information. privacy of information in the files of consumer reporting agencies. There are many Inaccurate, incomplete or unverifiable information must be types of consumer reporting agencies, including credit bureaus and specialty removed or corrected, usually within 30 days. However, a agencies (such as agencies that sell information about check writing histories, consumer reporting agency may continue to report information it medical records, and rental history records). Here is a summary of your major has verified as accurate. rights under the FCRA. For more information, including information about additional rights, go to www.consumerfinance.gov/learnmore or write to: Consumer reporting agencies may not report outdated Consumer Financial Protection Bureau, 1700 G Street N.W.., Washington, negative information. In most cases, a consumer reporting D.C. 20006. agency may not report negative information that is more than You must be told if information in your file has been used against seven years old, or bankruptcies that are more than 10 years old. you. Anyone who uses a credit report or another type of consumer Access to your file is limited. A consumer reporting agency may report to deny your application for credit, insurance, or employment - provide information about you only to people with a valid need -- or to take another adverse action against you - must tell you, and must usually to consider an application with a creditor, insurer, give you the name, address, and phone number of the agency that employer, landlord, or other business. The FCRA specifies those provided the information. with a valid need for access. You have the right to know what is in your file. You may request and You must give your consent for reports to be provided to obtain all the information about you in the files of a consumer reporting employers. A consumer reporting agency may not give out agency (your ""file disclosure""). You will be required to provide proper information about you to your employer, or a potential employer, identification, which may include your Social Security number. In many without your written consent given to the employer. Written cases, the disclosure will be free. You are entitled to a free file consent generally is not required in the trucking industry. For disclosure if: more information, go to www.consumerfinance.gov/learnmore. a person has taken adverse action against you You may limit ""prescreened"" offers of credit and insurance because of information in your credit report; you get based on information in your credit report. you are the victim of identify theft and place a fraud Unsolicited ""prescreened"" offers for credit and insurance must alert in your file; include a toll-free phone number you can call if you choose to. your file contains inaccurate information as a result remove your name and address from the lists these offers are of fraud; based on. You may opt-out with the nationwide credit bureaus at. you are on public assistance; 1-888-5-OPTOUT (1-888-567-8688). you are unemployed but expect to apply for You may seek damages from violators. If a consumer reporting employment within 60 days. agency, or, in some cases, a user of consumer reports or a In addition, all consumers are entitled to one free disclosure every 12 months upon furnisher of information to a consumer reporting agency violates request from each nationwide credit bureau and from nationwide specialty the FCRA, you may be able to sue in state or federal court. consumer reporting agencies. See www.consumerfinance.gov/learnmore for additional information. Identity theft victims and active duty military personnel have additional rights. For more information, visit You have the right to ask for a credit score. Credit scores are www.consumerfinance.gov/learnmore numerical summaries of your credit-worthiness based on information from credit bureaus. You may request a credit score States may enforce the FCRA, and many states have their own consumer from consumer reporting agencies that create scores or distribute reporting laws. In some cases, you may have more rights under state law. For scores used in residential property loans, but you will have to pay more information, contact your state or local consumer protection agency or for it. In some mortgage transactions, you will receive credit your state Attorney General. Federal enforcers are score information for free from the mortgage lender. You have the right to dispute incomplete or inaccurate information. If you identify information in your file that is incomplete or inaccurate, and report it to the consumer reporting. Skills Compliance Management, Credit, DC, Mail, Office, word, reporting, Supervision Professional Summary Responsible [ Job title ] enthusiastic about supporting best practices in hospital operations, compliance and healthcare management. Demonstrated strengths in multi-area management, quality assurance and service. Resourceful professional and collaborative team player. Energetic [ Job title ] dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions. Experienced Patient Care Coordinator proficient in directing patient care programs that are both high-quality and efficient. Hardworking Patient Care Coordinator bringing [ Number ] years' experience in the field. Expertise includes administration and program management. Motivated [ Job title ] knowledgeable about healthcare management, hospital practices and regulatory compliance. Talent for overseeing multiple areas without sacrificing quality or service. Hardworking professional and passionate patient advocate. Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures. Level-headed health professional who remains calm and effective in extremely difficult and stressful situations. Strong belief in importance of companionship and support in patient care. Motivated CNA with a highly effective communication style. Efficient worker who demonstrates strong time management and prioritization skills. Skills Organizational skills Team leadership Problem solving Claims processing Regulatory compliance Healthcare operations Process improvements Strategic planning Documentation Monitoring tools Scheduling Organizational standards Decision making Goal setting Verbal and written communication Interdepartmental collaboration Multitasking ability Work History Construction Laborer , 02/2014 to 11/2017 Company Name – City , State Consistently assumed additional responsibilities and worked extended hours to meet project deadlines. Monitored inventory and reported items to be restocked for each job. Prepared and cleaned construction sites by removing debris. Loaded and unloaded building materials used for construction. Operated equipment such as [Machine type]  and [Machine type] . Requisitioned new supplies and equipment. Dug trenches, backfilled holes and compacted earth to prepare for new construction. Supply Chain Specialist , 08/2013 to 03/2017 Company Name – City , State Conducted [Analysis type]  analysis and incorporated findings by [Action taken] . Supervised a team of [Number]  area managers and [Number]  associates. Established project control procedures such as project forecasts and cash flow projections. Helped earn the company [Number] % customer satisfaction ratings on [Website]  by [Action taken] . Completed [Number]  performance reviews each quarter, offering praise and recommendations for improvement. Spearheaded cross-functional initiative to achieve [objective] . Worked directly with [departments, clients, management]  to achieve [result] . Created new revenue streams through [actions] . Developed and rolled out new policies. Hired and trained [Number]  of staff. Exceeded company objectives with [results] . Increased profits by 60% in one year through restructure of business line. Patient Care Assistant , 08/2013 to 03/2017 Company Name – City , State Measured effectiveness with team and implemented recommendations for long term improvements. Maintained confidentiality and compliance standards at all times. Evaluated effectiveness of current strategies with interdisciplinary team and utilized recommendations to make permanent improvements to care standards. Upheld confidentiality requirements and regulatory compliance guidelines in all areas. Met with patients and families to discuss care and plan of action for future. Maximized preventative care utilization to reduce hospital burden and help eliminate readmissions. Reviewed each step of patient care and made proactive adjustments to avert issues. Worked with patients and families to develop future plans and discuss care actions. Performed as subject matter expert for case management processes. Completed documentation of care, hospital actions and patient activities. Updated documentation and reports detailing patient activities, care actions and hospital determinations. Coordinated charitable, government and community resources for patients. Connected patients with available community and charitable resources. Education High School Diploma : diploma , 2007 Lamar High School - certification CNA : health care , 2012 Houston Community College - Coleman College for Health Sciences - City , State certifications : heavy equipment operator, OSHA 10, NCCER, Construction site safety, Core Curriculum, Core Curriculum:Introductory Craft skills , 2017 Houston Launch Pad - City , State Certifications Licensed/Certified Home Health Aide Certified Nurses Aide ","
    Work History
    Company Name
    CONSTRUCTION LABORER
    Accomplishments
    • Puesto que solicita: Fecha: Almeda-Genoa Constructors se ha comprometido a la igualdad de oportunidades para los solicitantes y empleados sin distinción de raza, color, sexo, edad, religión, origen nacional, discapacidad, estado civil, condición de veterano, orientación sexual, información genética.
    • cualquier otra característica protegida por la ley.
    • Esta política se aplica a todos los términos y condiciones de empleo, incluyendo pero no limitado a, contratación, capacitación, promociones, disciplina, traslados, excedencias y la terminación del empleo.
    • Informe al Departamento de Recursos Humanos de la empresa si necesita ayuda para completar esta solicitud de empleo.
    • POR FAVOR ESCRIBA O IMPRIMA.
    • Complete cada sección de esta solicitud y adjunte un curriculum vitae si usted tiene uno.
    • Name /Nombre(Sr./Sra., nombre, apellido): Direccion : Ciudad, Estado, Código Postal: Teléfono de casa: Teléfono de trabajo: Otro Teléfono: Correro Electrónico: Fecha en que puede empezar a trabajar: Salario Solicitado: Tiene 18 años de edad.
    • más.
    • Sí No Está usted autorizado para trabajar Sí No en los Estados Unidos.
    • Usted ahora,.
    • que en el futuro, Sí No requiere patrocinio para la visa de trabajo.
    • HABILIDADES: Por favor indique cualquier capacitación,.
    • cualificaciones que usted tenga para el trabajo solicitado.
    • Incluya conocimientos de paquetes de software y sistemas informáticos pertinentes e indique su nivel de conocimiento básico, intermedio, experto).
    • Adjunte páginas adicionales si es necesario.
    • 1 Cómo se enteró acerca de Almeda-Genoa Constructors.
    • Marque todas las que aplican: Agencia de Empleo (Nombre: _) Recomendación de actual empleado (nombre: ___________________) Página Web de la compañía Periódico, Revista ( (name: _) Feria de empleo Otro (Por favor especifica:__________________________________________) EDUCACIÓN Nombre y ubicación Mayor grado.
    • nivel Grado.
    • diploma Tipo de escuela completado Escuela Primaria Escuela Secundaria Universidad Otros titulos, certificados.
    • afiliciaciones profesionales relevantes para el trabajo solicitado: 2 EXPERIENCIA LABORAL Y VOLUNTARIADO.
    • Incluya su experiencia laboral previa.
    • Tambien incluya su experienca relevante como voluntario.
    • Por favor comience enumerando desde la experienca mas reciente.
    • Puede adjuntar su C.V.
    • pero debe ademas completar la informacion solicitada.
    • Para que podamos verificar la experiencia previa, indique si hautilizado otro nombre en cualquiera de sus trabajos anteriores.
    • No Sí (indicar el nombre y especifique la organización ________________________________________) Título del Puesto Salario fechas De / A Nombre de la organización, Nombre del supervisor / Información de contacto: Por que dejo este empleo.
    • Título del Puesto Salario fechas De / A Nombre de la organización, Nombre del supervisor / Información de contacto: Por que dejo este empleo.
    • Título del Puesto Salario fechas De / A Nombre de la organización, Nombre del supervisor / Información de contacto: Por que dejo este empleo.
    • Título del Puesto Salario fechas De / A Nombre de la organización, Nombre del supervisor / Información de contacto: Por que dejo este empleo.
    • 3 REFERENCIAS PROFESIONALES Enumere tres personas no relacionadas con usted que tengan conocimiento de su rendimiento en el trabajo.
    • Nombre número de teléfono.
    • dirección de correo electrónico Cuándo y dónde se trabaja con este individuo.
    • Nombre número de teléfono.
    • dirección de correo electrónico Cuándo y dónde se trabaja con este individuo.
    • Nombre Número de teléfono.
    • dirección de correo electrónico Cuándo y dónde se trabaja con este individuo.
    • LEA LAS INSTRUCCIONES QUE FIGURAN A CONTINUACIÓN SOBRE REQUISITOS DE CADA ESTADO ANTES DE RESPONDER A LA SIGUIENTE CUESTIÓN: Alguna vez ha sido condenado por un delito que no ha sido borrado, indultado, anulados, reglamentariamente erradicado, embargado.
    • sellado por el Tribunal.
    • Los antecedentes penales no constituyen un impedimento automático para el empleo y sólo se considerarán aquellos que afecten sustancialmente y de manera razonable al trabajo en cuestión.
    • Si no hay registro _______ Si ha seleccionado Sí, por favor explique: INSTRUCTIONS: Los solicitantes de California: Usted debe responder ""No Record"" con respecto a: 1) Cualquier delito menor por el cual la libertad condicional se ha completado.
    • descargada y el caso ha sido desestimado judicialmente;.
    • 2) Cualquier condena (o registro con respecto a la condena) que dio lugar a un ingreso y la participación en cualquier programa de desviación previo.
    • posterior al juicio ;.
    • 3) Una condena por consumo.
    • posesión de marihuana que tenga más de dos años de antiguedad en el momento que se relleneesta aplicación.
    • Los solicitantes Georgia: Usted puede contestar ""No Record"" con respecto a cualquier caso dado de alta en virtud de la Primera Ley sobre la delincuencia.
    • Los solicitantes de Massachusetts: no deben responder a la pregunta anterior con respecto a información de antecedentes penales.
    • Los solicitantes del estado de Washington: Limite su respuesta a las condenas para los que la fecha de la condena.
    • prisión liberación, lo que sea más reciente, se encuentra dentro de los últimos diez (10) años.
    • 4 CERTIFICACIÓN SOLICITANTE Por favor iniciales en cada párrafo y firme abajo.
    • Certifico que todas las respuestas y declaraciones hechas por mí en esta solicitud son verdaderas y completas a lo mejor de mi conocimiento, y que no he ocultado ninguna información que pudiera afectar mi consideración para el empleo.
    • Entiendo que cualquier falsificación, falsedad u omisión de la información presentada en esta solicitud, mi hoja de vida,.
    • en cualquier entrevista (s) constituirá un supuesto de denegación.
    • terminación inmediata del empleo.
    • Entiendo que nada en esta solicitud de empleo se pretende ni debe interpretarse como una oferta, acuerdo.
    • contrato de trabajo.
    • Además, entiendo que el empleo en Dragados EE.UU.
    • es ""a voluntad"", lo que significa que tanto la Compañía y sus empleados son libres de poner fin a la relación laboral en cualquier momento, con.
    • sin causa.
    • aviso previo.
    • En el caso de que yo soy empleado de Almeda-Genoa Constructors estoy de acuerdo en cumplir con todas sus políticas de empleo y su Código de Ética y Código de Conducta.
    • Almeda-Genoa Constructors se reserva el derecho a modificar.
    • cancelar sus políticas en cualquier momento, con.
    • sin causa.
    • aviso previo.
    • Entiendo que cualquier oferta de empleo que pueda recibir es contingente sobre una finalización con éxito del proceso de selección de empleados de la compañía, el resultado de los cuales debe ser satisfactoria para la Compañía.
    • Este proceso puede incluir un fondo y verificación de referencia, y un examen físico de pre-empleo.
    • Entiendo que ningún representante.
    • agente de Dragados EE.UU., tiene la autoridad para hacer cualquier acuerdo que sea contrario a lo anterior, sin la autorización por escrito del Presidente.
    • Todo acuerdo debe ser por escrito y firmado por el presidente al ser vinculante para la empresa.
    • Firma Feche Esta solicitud de empleo es bueno para sólo 60 días.
    • Consideración para el empleo después de 60 días requiere una nueva aplicación.
    • 5 Para información en español, visite www.consumerfinance.gov/learnmore.
    • agency, the agency must investigate unless your dispute is escribe a la Consumer Financial Protection Bureau, 1700 G Street N.W.., frivolous.
    • See www.consumerfinance.gov/learnmore for an Washington, D.C.
    • 20006.
    • explanation of dispute procedures.
    • A Summary of Your Rights Under the Fair Credit Reporting Act Consumer reporting agencies must correct or delete The federal Fair Credit Reporting Act (FCRA) promotes the accuracy, fairness, and inaccurate, incomplete, or unverifiable information.
    • privacy of information in the files of consumer reporting agencies.
    • There are many Inaccurate, incomplete or unverifiable information must be types of consumer reporting agencies, including credit bureaus and specialty removed or corrected, usually within 30 days.
    • However, a agencies (such as agencies that sell information about check writing histories, consumer reporting agency may continue to report information it medical records, and rental history records).
    • Here is a summary of your major has verified as accurate.
    • rights under the FCRA.
    • For more information, including information about additional rights, go to www.consumerfinance.gov/learnmore or write to: Consumer reporting agencies may not report outdated Consumer Financial Protection Bureau, 1700 G Street N.W.., Washington, negative information.
    • In most cases, a consumer reporting D.C.
    • 20006.
    • agency may not report negative information that is more than You must be told if information in your file has been used against seven years old, or bankruptcies that are more than 10 years old.
    • you.
    • Anyone who uses a credit report or another type of consumer Access to your file is limited.
    • A consumer reporting agency may report to deny your application for credit, insurance, or employment - provide information about you only to people with a valid need -- or to take another adverse action against you - must tell you, and must usually to consider an application with a creditor, insurer, give you the name, address, and phone number of the agency that employer, landlord, or other business.
    • The FCRA specifies those provided the information.
    • with a valid need for access.
    • You have the right to know what is in your file.
    • You may request and You must give your consent for reports to be provided to obtain all the information about you in the files of a consumer reporting employers.
    • A consumer reporting agency may not give out agency (your ""file disclosure"").
    • You will be required to provide proper information about you to your employer, or a potential employer, identification, which may include your Social Security number.
    • In many without your written consent given to the employer.
    • Written cases, the disclosure will be free.
    • You are entitled to a free file consent generally is not required in the trucking industry.
    • For disclosure if: more information, go to www.consumerfinance.gov/learnmore.
    • a person has taken adverse action against you You may limit ""prescreened"" offers of credit and insurance because of information in your credit report; you get based on information in your credit report.
    • you are the victim of identify theft and place a fraud Unsolicited ""prescreened"" offers for credit and insurance must alert in your file; include a toll-free phone number you can call if you choose to.
    • your file contains inaccurate information as a result remove your name and address from the lists these offers are of fraud; based on.
    • You may opt-out with the nationwide credit bureaus at.
    • you are on public assistance; 1-888-5-OPTOUT (1-888-567-8688).
    • you are unemployed but expect to apply for You may seek damages from violators.
    • If a consumer reporting employment within 60 days.
    • agency, or, in some cases, a user of consumer reports or a In addition, all consumers are entitled to one free disclosure every 12 months upon furnisher of information to a consumer reporting agency violates request from each nationwide credit bureau and from nationwide specialty the FCRA, you may be able to sue in state or federal court.
    • consumer reporting agencies.
    • See www.consumerfinance.gov/learnmore for additional information.
    • Identity theft victims and active duty military personnel have additional rights.
    • For more information, visit You have the right to ask for a credit score.
    • Credit scores are www.consumerfinance.gov/learnmore numerical summaries of your credit-worthiness based on information from credit bureaus.
    • You may request a credit score States may enforce the FCRA, and many states have their own consumer from consumer reporting agencies that create scores or distribute reporting laws.
    • In some cases, you may have more rights under state law.
    • For scores used in residential property loans, but you will have to pay more information, contact your state or local consumer protection agency or for it.
    • In some mortgage transactions, you will receive credit your state Attorney General.
    • Federal enforcers are score information for free from the mortgage lender.
    • You have the right to dispute incomplete or inaccurate information.
    • If you identify information in your file that is incomplete or inaccurate, and report it to the consumer reporting.
    Skills
    Compliance Management, Credit, DC, Mail, Office, word, reporting, Supervision
    Professional Summary

    Responsible [ Job title ] enthusiastic about supporting best practices in hospital operations, compliance and healthcare management. Demonstrated strengths in multi-area management, quality assurance and service. Resourceful professional and collaborative team player.

    Energetic [ Job title ] dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions.

    Experienced Patient Care Coordinator proficient in directing patient care programs that are both high-quality and efficient.

    Hardworking Patient Care Coordinator bringing [ Number ] years' experience in the field. Expertise includes administration and program management.

    Motivated [ Job title ] knowledgeable about healthcare management, hospital practices and regulatory compliance. Talent for overseeing multiple areas without sacrificing quality or service. Hardworking professional and passionate patient advocate.

    Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures.

    Level-headed health professional who remains calm and effective in extremely difficult and stressful situations. Strong belief in importance of companionship and support in patient care.

    Motivated CNA with a highly effective communication style. Efficient worker who demonstrates strong time management and prioritization skills.

    Skills
    • Organizational skills
    • Team leadership
    • Problem solving
    • Claims processing
    • Regulatory compliance
    • Healthcare operations
    • Process improvements
    • Strategic planning
    • Documentation
    • Monitoring tools
    • Scheduling
    • Organizational standards
    • Decision making
    • Goal setting
    • Verbal and written communication
    • Interdepartmental collaboration
    • Multitasking ability
    Work History
    Construction Laborer , 02/2014 to 11/2017
    Company Name – City , State
    • Consistently assumed additional responsibilities and worked extended hours to meet project deadlines.
    • Monitored inventory and reported items to be restocked for each job.
    • Prepared and cleaned construction sites by removing debris.
    • Loaded and unloaded building materials used for construction.
    • Operated equipment such as [Machine type]  and [Machine type] .
    • Requisitioned new supplies and equipment.
    • Dug trenches, backfilled holes and compacted earth to prepare for new construction.
    Supply Chain Specialist , 08/2013 to 03/2017
    Company Name – City , State
    • Conducted [Analysis type]  analysis and incorporated findings by [Action taken] .
    • Supervised a team of [Number]  area managers and [Number]  associates.
    • Established project control procedures such as project forecasts and cash flow projections.
    • Helped earn the company [Number] % customer satisfaction ratings on [Website]  by [Action taken] .
    • Completed [Number]  performance reviews each quarter, offering praise and recommendations for improvement.
    • Spearheaded cross-functional initiative to achieve [objective] .
    • Worked directly with [departments, clients, management]  to achieve [result] .
    • Created new revenue streams through [actions] .
    • Developed and rolled out new policies.
    • Hired and trained [Number]  of staff.
    • Exceeded company objectives with [results] .
    • Increased profits by 60% in one year through restructure of business line.
    Patient Care Assistant , 08/2013 to 03/2017
    Company Name – City , State
    • Measured effectiveness with team and implemented recommendations for long term improvements.
    • Maintained confidentiality and compliance standards at all times.
    • Evaluated effectiveness of current strategies with interdisciplinary team and utilized recommendations to make permanent improvements to care standards.
    • Upheld confidentiality requirements and regulatory compliance guidelines in all areas.
    • Met with patients and families to discuss care and plan of action for future.
    • Maximized preventative care utilization to reduce hospital burden and help eliminate readmissions.
    • Reviewed each step of patient care and made proactive adjustments to avert issues.
    • Worked with patients and families to develop future plans and discuss care actions.
    • Performed as subject matter expert for case management processes.
    • Completed documentation of care, hospital actions and patient activities.
    • Updated documentation and reports detailing patient activities, care actions and hospital determinations.
    • Coordinated charitable, government and community resources for patients.
    • Connected patients with available community and charitable resources.
    Education
    High School Diploma : diploma , 2007
    Lamar High School -
    certification CNA : health care , 2012
    Houston Community College - Coleman College for Health Sciences - City , State
    certifications : heavy equipment operator, OSHA 10, NCCER, Construction site safety, Core Curriculum, Core Curriculum:Introductory Craft skills , 2017
    Houston Launch Pad - City , State
    Certifications
    • Licensed/Certified Home Health Aide
    • Certified Nurses Aide
    ",CONSTRUCTION 29148871," EP HIGH SCHOOL ENGLISH AND LANGUAGE ARTS TEACHER Professional Summary Licensed English Teacher and K-12 School Administrator experienced in designing and implementing programs and developing curriculum to help students achieve academic goals and prepare for career interests. Skilled in creating flexible programming and specialized learning experiences that embody mission, vision and strategic direction of educational institution. Skills Student records management Differentiated instruction Classroom management Group and individual instruction Conflict resolution techniques Lesson Planning Analytical skills Flexible & Adaptable Supervision Interpersonal Communication Work History 08/2018 to Current High School English and Language Arts Teacher Company Name | City , State Continually improve instruction to ensure academic growth. Collaborate with faculty and community members to improve education and provide opportunities for students. Record and monitor student progress using multiple methods. Effectively communicate with administration, parents, and students about student achievement. Collaboration with a mentor teacher. Prepare and implement lesson plans covering required course topics. Administer assessments and standardized tests to evaluate student progress. Built learning and citizenship skills to help with personal growth in addition to increasing academic knowledge. Plan dynamic lessons to increase student comprehension of books and literary concepts. Adapt lesson plans and curricula to student interests, increasing GPAs and student engagement. Complete in-service and additional training to maintain professional growth. Consult with teachers to identify and adopt successful instructional strategies. Establish appropriate deadlines and provide complete instructions for reading assignments and homework. Work with administrators on behavioral issues to support the needs of all students. Cultivate relationships with parents for a complete support network. Help students develop important learning skills and good study habits useful in trade school or college education. Keep classroom organized, clean, and safe for all students and visitors. Plan coursework to introduce students to important literature. Prepare comprehensive English curriculum for multiple classes. Lead interesting and diverse group activities to engage students in the course material. Utilize multimedia strategies and technology to convey information in fresh and interesting ways. 01/2018 to 06/2018 School Culture Coordinator Company Name | City , State Supported the establishment of positive and safe school culture. Oversaw the development and implementation of student supports and interventions. Built and maintained positive work relationships with community-based organizations and service providers. Conducted home visits in shelters, transitional housing programs, or a location of a family's choosing, as needed. Supported the coordination and implementation of a proactive school-wide behavior management system with meaningful incentives. Played an active role in coordinating school partnerships to increase student engagement and success. Organized school events and town hall meetings that encourage community connection and investment in the school culture. Served as a liaison to families and facilitate parent education in support of school culture policies. Facilitated staff training on student-teacher relationships, classroom management, and school culture. Gathered student and staff input through focus groups and committee work. Was a member of the Social-Emotional Learning Subcommittee for PPSD. Accurately monitored and analyzed daily student attendance and discipline records. Worked close with Middle School Deans of Students to strategically build strong communication, systems, and structures that will enhance the school improvement plan. Restorative Justice Circle Facilitator at Gilbert Stuart Middle School. Integrated new programs and resources and reinvigorated existing ones to support positive school culture. Led and directed staff meetings to update cultural diversity plans and review statistical information regarding minority experiences and performance within school system. Collaborated with school leadership team to create and manage safe, welcoming learning environment for all students. Researched and implemented new initiatives to further develop school culture. 09/2013 to 01/2018 Education Advisor Company Name | City , State Developed relationships with GEAR UP students, guide them in academic decisions, social development, and career exploration. Formed and maintained professional relationships with GEAR UP students, school administrators, community agencies, and other service providers. Provided workshops on college/career awareness and life skills. Supported and assisted with all academic, cultural, and parental program activities. Assisted with the collection of all required forms. Prepared monthly and quarterly reports. Coordinated field trips and school events weekly. Helped high school students with the common app and financial aid/award letters. Participated in professional development and program meetings. Office hours were available onsite where students were welcomed to come in and discuss how to improve their grades. Helped students by providing targeted interventions based on student data. Academic interventions year-round. Assigned lunch duty by administration weekly. Participated in weekly cluster meetings with grade-level teachers. Provided extra academic support and guidance. Made weekly phone calls to families to set up in-school meetings with grade-level cluster teams. Met with low-level learners to set up individualized in-school action plans for student progress based on state standards and learning goals. Worked with school social worker to help identify how to service student's specific academic and emotional needs. Was a member of the School Climate Team. Helped teachers and administration as needed with translating. Facilitated classroom workshops to help students make good academic decisions and have a growth mindset. Hosted STEM after-school club called Girls Who Code and took participating students on STEM-related field trips throughout the academic year. Improved school attendance through interventions and school initiates. Worked with students with 504 plans and students with IEP's Attended IEP meetings with parents and special education teachers. Advised and counseled parents and students to meet educational needs and enhance academic development. Developed educational plans with students to build skills required to pursue academic and career interests. Maintained frequent and regular communications with families through newsletters, social media and parent-teacher conferences. Established professional and cooperative working relationships by maintaining visible and accessible presence in school community. Chaperoned outside events and field trips to facilitate student social development. 08/2011 to 09/2013 Academic Advisor Company Name | City , State Developed relationships with students, guide them in academic decisions & social development, career exploration, and help students get ready for college. Developed good relationships with parents and attend a minimum of 4 home visits a month. Served as a positive role model for children. Hosted after-school programs and taught students life skills, financial literacy, and college readiness skills. Attended academic field trips with students to enhance their knowledge on different career choices and college. Worked with students with 504 plans and students with IEP's. Attended IEP meetings with parents and special education teachers. Completion of the grant-funded program grants children scholarship money for college. Met deadlines weekly. Tracked and recorded data based on every student in the program. Attend extracurricular activities with students and staff from the middle school department. Conducted academic advisement services for students on reoccurring basis to maintain educational progression. Provided comprehensive support services encompassing career and personal goals of student. Education 05/2017 M.Ed | Education Administration Providence College , City , State Graduate Courses: · School Law · Program Evaluation- System Approach to School Improvement · School-Community Relations · Supervision of Instruction · School Finance · The Administration of Leadership in the K-12 Schools · Curriculum Design and Construction · Fundamentals of Research · Supervision/Personnel Problems in Education · Data Analysis, Technology 08/2014 Teacher Certification Program (TCP) | Teacher Prep Program Providence College , City , State 05/2011 Bachelor of Arts | Political Science University Of Rhode Island , City , State Minored in African American Studies and Woman Studies Accomplishments Recipient of the Francis and Mildred Sullivan & Rose A. Coccia Scholarship Fund. The annual distribution for the Francis and Mildred Sullivan and the Rose A. Coccia Scholarship Fund are used to provide scholarship grants to deserving students who are enrolled in a Providence College Masters of Education degree program. Presented at the MEOA conference on DREAMing of a Better Future: Helping Undocumented Students access Higher Education, Oct 2014 Certifications Washington D.C BUILDING LEVEL ADMINISTRATOR CERTIFICATE (12001) Pre-Kindergarten-Grade12 Maryland New Teacher Certification valid for 4 years 2018-2022 Affiliations Massachusetts Educational Opportunity Association (MEOA) Board Member since 2014 -Founded in 1984, the Massachusetts Educational Opportunity Association (MEOA) is a 501(c) ","
    EP
    HIGH SCHOOL ENGLISH AND LANGUAGE ARTS TEACHER
    Professional Summary

    Licensed English Teacher and K-12 School Administrator experienced in designing and implementing programs and developing curriculum to help students achieve academic goals and prepare for career interests. Skilled in creating flexible programming and specialized learning experiences that embody mission, vision and strategic direction of educational institution.

    Skills
    • Student records management
    • Differentiated instruction
    • Classroom management
    • Group and individual instruction
    • Conflict resolution techniques
    • Lesson Planning
    • Analytical skills
    • Flexible & Adaptable
    • Supervision
    • Interpersonal Communication
    Work History
    08/2018 to Current High School English and Language Arts Teacher Company Name | City , State
    • Continually improve instruction to ensure academic growth.
    • Collaborate with faculty and community members to improve education and provide opportunities for students.
    • Record and monitor student progress using multiple methods.
    • Effectively communicate with administration, parents, and students about student achievement.
    • Collaboration with a mentor teacher.
    • Prepare and implement lesson plans covering required course topics.
    • Administer assessments and standardized tests to evaluate student progress.
    • Built learning and citizenship skills to help with personal growth in addition to increasing academic knowledge.
    • Plan dynamic lessons to increase student comprehension of books and literary concepts.
    • Adapt lesson plans and curricula to student interests, increasing GPAs and student engagement.
    • Complete in-service and additional training to maintain professional growth.
    • Consult with teachers to identify and adopt successful instructional strategies.
    • Establish appropriate deadlines and provide complete instructions for reading assignments and homework.
    • Work with administrators on behavioral issues to support the needs of all students.
    • Cultivate relationships with parents for a complete support network.
    • Help students develop important learning skills and good study habits useful in trade school or college education.
    • Keep classroom organized, clean, and safe for all students and visitors.
    • Plan coursework to introduce students to important literature.
    • Prepare comprehensive English curriculum for multiple classes.
    • Lead interesting and diverse group activities to engage students in the course material.
    • Utilize multimedia strategies and technology to convey information in fresh and interesting ways.
    01/2018 to 06/2018 School Culture Coordinator Company Name | City , State
    • Supported the establishment of positive and safe school culture.
    • Oversaw the development and implementation of student supports and interventions.
    • Built and maintained positive work relationships with community-based organizations and service providers.
    • Conducted home visits in shelters, transitional housing programs, or a location of a family's choosing, as needed.
    • Supported the coordination and implementation of a proactive school-wide behavior management system with meaningful incentives.
    • Played an active role in coordinating school partnerships to increase student engagement and success.
    • Organized school events and town hall meetings that encourage community connection and investment in the school culture.
    • Served as a liaison to families and facilitate parent education in support of school culture policies.
    • Facilitated staff training on student-teacher relationships, classroom management, and school culture.
    • Gathered student and staff input through focus groups and committee work.
    • Was a member of the Social-Emotional Learning Subcommittee for PPSD.
    • Accurately monitored and analyzed daily student attendance and discipline records.
    • Worked close with Middle School Deans of Students to strategically build strong communication, systems, and structures that will enhance the school improvement plan.
    • Restorative Justice Circle Facilitator at Gilbert Stuart Middle School.
    • Integrated new programs and resources and reinvigorated existing ones to support positive school culture.
    • Led and directed staff meetings to update cultural diversity plans and review statistical information regarding minority experiences and performance within school system.
    • Collaborated with school leadership team to create and manage safe, welcoming learning environment for all students.
    • Researched and implemented new initiatives to further develop school culture.
    09/2013 to 01/2018 Education Advisor Company Name | City , State
    • Developed relationships with GEAR UP students, guide them in academic decisions, social development, and career exploration.
    • Formed and maintained professional relationships with GEAR UP students, school administrators, community agencies, and other service providers.
    • Provided workshops on college/career awareness and life skills.
    • Supported and assisted with all academic, cultural, and parental program activities.
    • Assisted with the collection of all required forms.
    • Prepared monthly and quarterly reports.
    • Coordinated field trips and school events weekly.
    • Helped high school students with the common app and financial aid/award letters.
    • Participated in professional development and program meetings.
    • Office hours were available onsite where students were welcomed to come in and discuss how to improve their grades.
    • Helped students by providing targeted interventions based on student data.
    • Academic interventions year-round.
    • Assigned lunch duty by administration weekly.
    • Participated in weekly cluster meetings with grade-level teachers.
    • Provided extra academic support and guidance.
    • Made weekly phone calls to families to set up in-school meetings with grade-level cluster teams.
    • Met with low-level learners to set up individualized in-school action plans for student progress based on state standards and learning goals.
    • Worked with school social worker to help identify how to service student's specific academic and emotional needs.
    • Was a member of the School Climate Team.
    • Helped teachers and administration as needed with translating.
    • Facilitated classroom workshops to help students make good academic decisions and have a growth mindset.
    • Hosted STEM after-school club called Girls Who Code and took participating students on STEM-related field trips throughout the academic year.
    • Improved school attendance through interventions and school initiates.
    • Worked with students with 504 plans and students with IEP's
    • Attended IEP meetings with parents and special education teachers.
    • Advised and counseled parents and students to meet educational needs and enhance academic development.
    • Developed educational plans with students to build skills required to pursue academic and career interests.
    • Maintained frequent and regular communications with families through newsletters, social media and parent-teacher conferences.
    • Established professional and cooperative working relationships by maintaining visible and accessible presence in school community.
    • Chaperoned outside events and field trips to facilitate student social development.
    08/2011 to 09/2013 Academic Advisor Company Name | City , State
    • Developed relationships with students, guide them in academic decisions & social development, career exploration, and help students get ready for college.
    • Developed good relationships with parents and attend a minimum of 4 home visits a month.
    • Served as a positive role model for children.
    • Hosted after-school programs and taught students life skills, financial literacy, and college readiness skills.
    • Attended academic field trips with students to enhance their knowledge on different career choices and college.
    • Worked with students with 504 plans and students with IEP's.
    • Attended IEP meetings with parents and special education teachers.
    • Completion of the grant-funded program grants children scholarship money for college.
    • Met deadlines weekly.
    • Tracked and recorded data based on every student in the program.
    • Attend extracurricular activities with students and staff from the middle school department.
    • Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
    • Provided comprehensive support services encompassing career and personal goals of student.
    Education
    05/2017 M.Ed | Education Administration Providence College , City , State

    Graduate Courses:

    · School Law

    · Program Evaluation- System Approach to School Improvement

    · School-Community Relations

    · Supervision of Instruction

    · School Finance

    · The Administration of Leadership in the K-12 Schools

    · Curriculum Design and Construction

    · Fundamentals of Research

    · Supervision/Personnel Problems in Education

    · Data Analysis, Technology
    08/2014 Teacher Certification Program (TCP) | Teacher Prep Program Providence College , City , State
    05/2011 Bachelor of Arts | Political Science University Of Rhode Island , City , State
    • Minored in African American Studies and Woman Studies
    Accomplishments
    • Recipient of the Francis and Mildred Sullivan & Rose A. Coccia Scholarship Fund.
    • The annual distribution for the Francis and Mildred Sullivan and the Rose A. Coccia Scholarship Fund are used to provide scholarship grants to deserving students who are enrolled in a Providence College Masters of Education degree program.
    • Presented at the MEOA conference on DREAMing of a Better Future: Helping Undocumented Students access Higher Education, Oct 2014
    Certifications
    • Washington D.C BUILDING LEVEL ADMINISTRATOR CERTIFICATE (12001) Pre-Kindergarten-Grade12
    • Maryland New Teacher Certification valid for 4 years 2018-2022
    Affiliations
    • Massachusetts Educational Opportunity Association (MEOA) Board Member since 2014 -Founded in 1984, the Massachusetts Educational Opportunity Association (MEOA) is a 501(c)
    ",ARTS 14771530," DIGITAL PRODUCER Summary Personable Project Manager  successful at building strong professional relationships. Manages large and complex projects while maintaining high team morale and energy. Skilled mentor and mediator who excels at bringing out the best in team members. Highlights Budgeting and forecasting Process improvement Contract management Relationship building Microsoft Office Suite expert Project development and lifecycle Superb time management skills Detail-oriented Sound judgment Organized and efficient Proficient in Adobe Creative Suite Decisive problem solver Exceptional multi-tasker Deadline-driven Special events planning Experience 08/2015 to Current Digital Producer Company Name － City , State Managed a project budget of $300,000. Drafted action plans and led meetings with internal teams and clients to review project status and proposed changes. Monitored team progress and enforced deadlines for up to four projects at once. Defined project deliverables and monitored status of tasks. 10/2014 to 08/2015 Producer Company Name － City , State Managed all event logistics from conception to completion Ensured program objectives and strategies are met and all events are produced to the highest quality Maintained and expanded vendor relationships and negotiated contracts, pricing and services Collaborated with agency departments in all project stages to develop creative solutions to meet clients' needs Managed budgets with integrity and transparency at all times 02/2013 to 10/2014 Associate Producer Company Name － City , State Managed and executed smaller scale events with 2-3 staff. Served as a liaison between vendors, staff and clients regarding event details. Provided production support on-site during events. Anticipated project needs to meet deadlines. 09/2011 to 02/2013 Production Coordinator Company Name － City , State Researched and gathered information in planning phase for the execution of events. Coordinated and attended site visits. Tracked invoices and created check requests. 06/2011 to 09/2011 Production Intern Company Name － City , State Education May 2011 Bachelor of Science : Business Administration and Computer Information Systems Lewis University － City , State Business Administration and Computer Information Systems Skills Project Management Tools: Workamajig, Basecamp, DoneDone Desktop Publishing Software: Photoshop, Illustrator, HTML ","
    DIGITAL PRODUCER
    Summary
    Personable Project Manager  successful at building strong professional relationships. Manages large and complex projects while maintaining high team morale and energy. Skilled mentor and mediator who excels at bringing out the best in team members.
    Highlights
    • Budgeting and forecasting
    • Process improvement
    • Contract management
    • Relationship building
    • Microsoft Office Suite expert
    • Project development and lifecycle
    • Superb time management skills
    • Detail-oriented
    • Sound judgment
    • Organized and efficient
    • Proficient in Adobe Creative Suite
    • Decisive problem solver
    • Exceptional multi-tasker
    • Deadline-driven
    • Special events planning
    Experience
    08/2015 to Current
    Digital Producer Company Name － City , State
    • Managed a project budget of $300,000.
    • Drafted action plans and led meetings with internal teams and clients to review project status and proposed changes.
    • Monitored team progress and enforced deadlines for up to four projects at once.
    • Defined project deliverables and monitored status of tasks.
    10/2014 to 08/2015
    Producer Company Name － City , State
    • Managed all event logistics from conception to completion
    • Ensured program objectives and strategies are met and all events are produced to the highest quality
    • Maintained and expanded vendor relationships and negotiated contracts, pricing and services
    • Collaborated with agency departments in all project stages to develop creative solutions to meet clients' needs
    • Managed budgets with integrity and transparency at all times
    02/2013 to 10/2014
    Associate Producer Company Name － City , State
    • Managed and executed smaller scale events with 2-3 staff.
    • Served as a liaison between vendors, staff and clients regarding event details.
    • Provided production support on-site during events.
    • Anticipated project needs to meet deadlines.
    09/2011 to 02/2013
    Production Coordinator Company Name － City , State
    • Researched and gathered information in planning phase for the execution of events.
    • Coordinated and attended site visits.
    • Tracked invoices and created check requests.
    06/2011 to 09/2011
    Production Intern Company Name － City , State
    Education
    May 2011
    Bachelor of Science : Business Administration and Computer Information Systems Lewis University － City , State Business Administration and Computer Information Systems
    Skills
    • Project Management Tools: Workamajig, Basecamp, DoneDone
    • Desktop Publishing Software: Photoshop, Illustrator, HTML
    ",DIGITAL-MEDIA 37664296," LEAD UX/UI DESIGNER Executive Profile Insightful, UX/UI Designer with experience in both Agile and Waterfall environments. Adept at distilling abstract concepts into solid, elegant, defined web and mobile applications. Seeking position with the chance to develop a company's creative direction. Review of my work can be found on http://www.krop.com/mikal-ali/ Skill Highlights Adobe Creative Suite Target Process HTML/CSS Leadership/communication skills Product development Self-motivated User-centered design Design, layout and typography Wire-framing Axure Sketch Fireworks Illustrator Small business development Project management Interactive prototypes Heuristic evaluation Style-Guide Creation Professional Experience Lead UX/UI Designer Sep 2014 to Jun 2016 Company Name － City , State Lead UX/UI designer at Diligent an industry leader in secure document management software. Primary role included lead for two web applications Diligent s Client Provisioning Portal and Client Management Portal. The provisioning web application portal is used by Diligent's account managers to set up new clients.  My tasks were to successfully design set up client companies with unique settings, permissions and bulk licensing procurement. The Client Application Portal is designed to be used by the client company's administrators to manage users. The app featured, bulk and singular user on-boarding, license management and cunsumtion, locking and resetting users, auditing and login methods for both local and active directory users. I work in an Agile work enviorment with  two week sprint cycles Manage stories via Target Process Establish best practice usability and maintained patterns of experience and brand Daily Collaboration with Designers, Scrum Master, BA, DEV, QA and PO across two products. Accountable for maintaining brand - via click through comps and style-guides Recently working on mobile IOS conversions Initialed weekly sketch and collaboration sessions with team to better understand and incorporate a variety of perspectives on flows and task completion. Consistently adhered to all sprint delivery schedules and deadlines. Features and Site Prototypes were created using Axure, XD, Photoshop and or Illustrator. Axure used for navigation prototype click throughs and flow charts. Senior UX/UI Designer May 2014 to Sep 2014 Company Name － City , State The objective at LPL was to redesign many antiquated stock brokerage software.  Extensive research and collaboration with product experts for the redesign of an application that connects brokers and SCC compliance with the ability to communicate with clients online. Senior UX/UI Designer Sep 2012 to May 2014 Company Name － City , State Redesigned General Motors Protection Plan (GMPP) website, that generally compared coverage plans. GMPP insurance protects approximately 1.6 million clients throughout the United States. Primary role includes visual - interactive design design and associated rules and implementation of site-wide styles and functionality according to brand and business requirements. Senior UX/UI Designer for Ally's new insurance lines of business which included QPS, BCD, Reinsurance, OSS and Claims website application, responsible for interactive sketch sessions, final design assets and ensuring that overall design efforts meet Ally's BDG forward brand standards. Collaboration and information gathering with business owners across multiple LOBs as well as collaborating via sketch with assigned Information Architect (IAs). Leverage existing assets to build the user experience (UX) and create interactive user interfaces (UI). Style Guide inclusion and updates for both web and tablet styles. Create a hybrid Ally style for insurance products. Create reports and pattern identifiers for responsive site redesign for transition from desktop to tablet and phone experience. Internal application re-branding. Redesign iterations of Auto Home Page Usability lab testing. Concept sketching, wire-frames and prototyping. Design Ally's first Auto Dealer Tablet Application that allows F&I managers to sell Vehicle Service Contract (VSC) products. The application also serves to streamline the Quote Print Submit objectives for every vehicle service contract purchased via auto dealers. Mobile iconography. Truncate a 250 page BRD and condensed it into an easy to read format with an info graphic, which allowed new and existing team members to effectively get up to speed on stages of a complex process. Features and Site Prototypes were created using Axure, Sketch and or Illustrator. Axure used for producing clay models of navigation based on BRD's. Owner/Excecutive Director Jul 1999 to Jul 2012 Company Name － City , State As creative director, worked with both designers and coders insuring our own in-house quality standards and client satisfaction throughout the process; UX/UI Consulting and application, Logo/Brand Design, Interactive website development, Banner Creation, Social Media Integration, etc. Designed new and redesigned existing 2.0 applications and website marketing portals. Involved in search engine optimization and creative end to end business solutions. Gathered requirements from stakeholders to establish overall site objectives and special functionality. Analyzed business and user needs, translated requirements into a user centered design strategy, and presented high fidelity comps for client approval. Created wireframes, prototypes, screen mockups, and user interface (UI) design that effectively integrated customer and business needs, and bolstered customer experience. Managed projects (full lifecycle) to drive creative direction; working with designers and coders to ensure in-house quality standards, products were integrated with social media, and client satisfaction throughout the process. Created, conceptualized, and communicated project objectives to clients and design staff. Hands-on usability testing. Interactive Designer/Consultant Jul 1998 to Jul 1999 Company Name － City , State Designed and built an in-house multimedia/interactive website design portal for internal small business units. Analyzed existing software to ensure new design was aligned with standards. Designed and developed interactive ads and user interfaces (UI) for maximum impact on pending business ventures and IBM internal small business units. Small focus group testing. HTML, Tables, Adobe Fireworks. Trained a team of 4 to maintain multimedia banner ads. Creative Director Jan 1996 to Aug 1998 Company Name － City , State As Creative Director, hands-on interactive design, brand and usability of web sites for Flyinthesoup and The Sauce. Gathered requirements from stakeholders, analyzed business and user needs, and translated requirements into a user centered design. Created and supported user experience (UX) screens. The Sauce worked to get to restaurateurs to use palm pilots to take orders in place of traditional pencil/pad. Flyinthesoup: designed highly interactive user interface (UI), user experience UX), and branding for this website portal where restaurant service workers could upload resumes and discuss the industry in a general forum. The portal provided The Sauce's clients access to the uploaded resumes and connected them with potential new employees. Conducted UX / usability tests and managed in-house programmers and DBA to build out the backend. Creative Director Jan 1993 to Jan 1996 Company Name － City , State Created and co-founded Sidestreet Greetings, a high quality line for an international niche market. Created over 30 Christmas card box sets as well as over 70 every day cards. Featured in Inc. Magazine, Entrepreneur Magazine, Biz Magazine and many others for capturing a niche and the quality of the line. Commissioned by Hallmark Cards Inc. to license a Valentine's Day line which included over 80 designs, branded with Sidestreet Greetings. Created a Property line named SisterSista and licensed to Sunrise Greeting later founded InterArt, that featured 30 everyday humor cards. InterArt was later purchased by Hallmark Cards. Created a line SisterSista that was purchased by InterArt as an everyday card line. InterArt was subsequently purchased by Hallmark Cards. Licensed designs to Milar Balloon Company for Holiday brands. Brand Creation. Business operations and strategy planning. Focus Group testing. Creative Direction. Product line Creation. Product Management. Designer 3 / Illustrator May 1983 to Jan 1993 Company Name － City , State Created illustrations for posters, pop, scratcher tickets, spot illustrations, story-. boarding, commercial concepts and presentations for a variety of major restaurant,. retail, and state government clients, including: Sonics, Blockbuster, Sprint,. McDonald's, Einstein Brothers, Missouri Lottery, and State Travel Government. Core Accomplishments Board Member: http://www.aiga.org/ On the Board of Directors of AIGA ""Charlotte"" Chapter as Web Director. Project Owner: Initiated GrandPrizeCentral which resulted in a Major redesign campaign, and application around ""Punch The Monkey"" The Internet's first hyper successful banner ad campaign .  The online game portal featured played games for prizes and cash. Project Owner: Launched and managed the building of HostPaks an online application that built  HTML websites with no skill requirements. Oversaw the application across many development teams around the world across multiple disciplines. Education Associates Degree Colorado Institute of Art － City , State In Progress , Advertising Design Communication Media Denver University － City , State Advertising Design Communication Media In progress , English, Advertising Kansas University － City , State , US Skills Adobe, ads, branding, Business operations, business solutions, Concept, Consulting, Creative Direction, Creative Director, Entrepreneur, Fireworks, Graphic, UX, HTML, interactive design, lab testing, Logo, marketing, multimedia, Page, pencil, posters, presentations, Product Management, prototyping, quality, search engine optimization, sketching, strategy, strategy planning, phone, usability testing, user interface, user interface (UI) design, website design, website development, website, web sites, advanced problem-solving ","
    LEAD UX/UI DESIGNER
    Executive Profile
    Insightful, UX/UI Designer with experience in both Agile and Waterfall environments. Adept at distilling abstract concepts into solid, elegant, defined web and mobile applications. Seeking position with the chance to develop a company's creative direction.

    Review of my work can be found on http://www.krop.com/mikal-ali/

    Skill Highlights
    • Adobe Creative Suite
    • Target Process
    • HTML/CSS
    • Leadership/communication skills
    • Product development
    • Self-motivated
    • User-centered design
    • Design, layout and typography
    • Wire-framing
    • Axure
    • Sketch
    • Fireworks
    • Illustrator
    • Small business development
    • Project management
    • Interactive prototypes
    • Heuristic evaluation
    • Style-Guide Creation
    Professional Experience
    Lead UX/UI Designer Sep 2014 to Jun 2016
    Company Name － City , State
    • Lead UX/UI designer at Diligent an industry leader in secure document management software.
    • Primary role included lead for two web applications
    • Diligent s Client Provisioning Portal and Client Management Portal.
    • The provisioning web application portal is used by Diligent's account managers to set up new clients.  My tasks were to successfully design set up client companies with unique settings, permissions and bulk licensing procurement.
    • The Client Application Portal is designed to be used by the client company's administrators to manage users. The app featured, bulk and singular user on-boarding, license management and cunsumtion, locking and resetting users, auditing and login methods for both local and active directory users.
    • I work in an Agile work enviorment with  two week sprint cycles
    • Manage stories via Target Process
    • Establish best practice usability and maintained patterns of experience and brand
    • Daily Collaboration with Designers, Scrum Master, BA, DEV, QA and PO across two products.
    • Accountable for maintaining brand - via click through comps and style-guides
    • Recently working on mobile IOS conversions
    • Initialed weekly sketch and collaboration sessions with team to better understand and incorporate a variety of perspectives on flows and task completion.
    • Consistently adhered to all sprint delivery schedules and deadlines.
    • Features and Site Prototypes were created using Axure, XD, Photoshop and or Illustrator.
    • Axure used for navigation prototype click throughs and flow charts.
    Senior UX/UI Designer May 2014 to Sep 2014
    Company Name － City , State
    • The objective at LPL was to redesign many antiquated stock brokerage software. 
    • Extensive research and collaboration with product experts for the redesign of an application that connects brokers and SCC compliance with the ability to communicate with clients online.
    Senior UX/UI Designer Sep 2012 to May 2014
    Company Name － City , State
    • Redesigned General Motors Protection Plan (GMPP) website, that generally compared coverage plans.
    • GMPP insurance protects approximately 1.6 million clients throughout the United States.
    • Primary role includes visual - interactive design design and associated rules and implementation of site-wide styles and functionality according to brand and business requirements.
    • Senior UX/UI Designer for Ally's new insurance lines of business which included QPS, BCD, Reinsurance, OSS and Claims website application, responsible for interactive sketch sessions, final design assets and ensuring that overall design efforts meet Ally's BDG forward brand standards.
    • Collaboration and information gathering with business owners across multiple LOBs as well as collaborating via sketch with assigned Information Architect (IAs).
    • Leverage existing assets to build the user experience (UX) and create interactive user interfaces (UI).
    • Style Guide inclusion and updates for both web and tablet styles.
    • Create a hybrid Ally style for insurance products.
    • Create reports and pattern identifiers for responsive site redesign for transition from desktop to tablet and phone experience.
    • Internal application re-branding.
    • Redesign iterations of Auto Home Page Usability lab testing.
    • Concept sketching, wire-frames and prototyping.
    • Design Ally's first Auto Dealer Tablet Application that allows F&I managers to sell Vehicle Service Contract (VSC) products.
    • The application also serves to streamline the Quote Print Submit objectives for every vehicle service contract purchased via auto dealers.
    • Mobile iconography.
    • Truncate a 250 page BRD and condensed it into an easy to read format with an info graphic, which allowed new and existing team members to effectively get up to speed on stages of a complex process.
    • Features and Site Prototypes were created using Axure, Sketch and or Illustrator.
    • Axure used for producing clay models of navigation based on BRD's.
    Owner/Excecutive Director Jul 1999 to Jul 2012
    Company Name － City , State
    • As creative director, worked with both designers and coders insuring our own in-house quality standards and client satisfaction throughout the process; UX/UI Consulting and application, Logo/Brand Design, Interactive website development, Banner Creation, Social Media Integration, etc.
    • Designed new and redesigned existing 2.0 applications and website marketing portals.
    • Involved in search engine optimization and creative end to end business solutions.
    • Gathered requirements from stakeholders to establish overall site objectives and special functionality.
    • Analyzed business and user needs, translated requirements into a user centered design strategy, and presented high fidelity comps for client approval.
    • Created wireframes, prototypes, screen mockups, and user interface (UI) design that effectively integrated customer and business needs, and bolstered customer experience.
    • Managed projects (full lifecycle) to drive creative direction; working with designers and coders to ensure in-house quality standards, products were integrated with social media, and client satisfaction throughout the process.
    • Created, conceptualized, and communicated project objectives to clients and design staff.
    • Hands-on usability testing.
    Interactive Designer/Consultant Jul 1998 to Jul 1999
    Company Name － City , State
    • Designed and built an in-house multimedia/interactive website design portal for internal small business units.
    • Analyzed existing software to ensure new design was aligned with standards.
    • Designed and developed interactive ads and user interfaces (UI) for maximum impact on pending business ventures and IBM internal small business units.
    • Small focus group testing.
    • HTML, Tables, Adobe Fireworks.
    • Trained a team of 4 to maintain multimedia banner ads.
    Creative Director Jan 1996 to Aug 1998
    Company Name － City , State
    • As Creative Director, hands-on interactive design, brand and usability of web sites for Flyinthesoup and The Sauce.
    • Gathered requirements from stakeholders, analyzed business and user needs, and translated requirements into a user centered design.
    • Created and supported user experience (UX) screens.
    • The Sauce worked to get to restaurateurs to use palm pilots to take orders in place of traditional pencil/pad.
    • Flyinthesoup: designed highly interactive user interface (UI), user experience UX), and branding for this website portal where restaurant service workers could upload resumes and discuss the industry in a general forum.
    • The portal provided The Sauce's clients access to the uploaded resumes and connected them with potential new employees.
    • Conducted UX / usability tests and managed in-house programmers and DBA to build out the backend.
    Creative Director Jan 1993 to Jan 1996
    Company Name － City , State
    • Created and co-founded Sidestreet Greetings, a high quality line for an international niche market.
    • Created over 30 Christmas card box sets as well as over 70 every day cards.
    • Featured in Inc.
    • Magazine, Entrepreneur Magazine, Biz Magazine and many others for capturing a niche and the quality of the line.
    • Commissioned by Hallmark Cards Inc.
    • to license a Valentine's Day line which included over 80 designs, branded with Sidestreet Greetings.
    • Created a Property line named SisterSista and licensed to Sunrise Greeting later founded InterArt, that featured 30 everyday humor cards.
    • InterArt was later purchased by Hallmark Cards.
    • Created a line SisterSista that was purchased by InterArt as an everyday card line.
    • InterArt was subsequently purchased by Hallmark Cards.
    • Licensed designs to Milar Balloon Company for Holiday brands.
    • Brand Creation.
    • Business operations and strategy planning.
    • Focus Group testing.
    • Creative Direction.
    • Product line Creation.
    • Product Management.
    Designer 3 / Illustrator May 1983 to Jan 1993
    Company Name － City , State
    • Created illustrations for posters, pop, scratcher tickets, spot illustrations, story-.
    • boarding, commercial concepts and presentations for a variety of major restaurant,.
    • retail, and state government clients, including: Sonics, Blockbuster, Sprint,.
    • McDonald's, Einstein Brothers, Missouri Lottery, and State Travel Government.
    Core Accomplishments
    Board Member: http://www.aiga.org/
    • On the Board of Directors of AIGA ""Charlotte"" Chapter as Web Director.
    Project Owner:
    • Initiated GrandPrizeCentral which resulted in a Major redesign campaign, and application around ""Punch The Monkey"" The Internet's first hyper successful banner ad campaign .  The online game portal featured played games for prizes and cash.

    Project Owner:
    • Launched and managed the building of HostPaks an online application that built  HTML websites with no skill requirements. Oversaw the application across many development teams around the world across multiple disciplines.
    Education
    Associates Degree Colorado Institute of Art － City , State
    In Progress , Advertising Design Communication Media Denver University － City , State Advertising Design Communication Media
    In progress , English, Advertising Kansas University － City , State , US
    Skills
    Adobe, ads, branding, Business operations, business solutions, Concept, Consulting, Creative Direction, Creative Director, Entrepreneur, Fireworks, Graphic, UX, HTML, interactive design, lab testing, Logo, marketing, multimedia, Page, pencil, posters, presentations, Product Management, prototyping, quality, search engine optimization, sketching, strategy, strategy planning, phone, usability testing, user interface, user interface (UI) design, website design, website development, website, web sites, advanced problem-solving
    ",DESIGNER