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Market »    I want to start a teen comedy slow clap so bad.
and I don't even work in retail. I've seen the stupidity as a
customer and the only way to get what you want/deserve is to act
as a reasonable person. If a cock up has happened, be decent and
rational - you are more likely to get the result than shouting
and acting like a twat.  Of course there are situations where
you do need to go nuclear, but usually its not the workers fault
but policy. fire the ICBM at Corporate and follow up with agent
Orange , don't take it out at the grunt,   Too bad a law can't
be made that every person work at least a full year deep in the
gripes of retail hell  Sandy G.  The problem with the tantrums
is that they're usually *rewarded* by management, with
freebies/discounts, to placate the "unhappy customer" and defuse
the uncomfortable situation. People act horribly because most of
the time it *works* to g