The free laptop is a great incentive - if you can get it
Carphone Warehouse's high-profile offer is infuriating
customers. Miles Brignall reports Girl using laptop Carphone
Warehouse has been offering free laptops to broadband customers.
Photograph: Rob & Sas/Corbis  It's one of the most appealing
broadband deals on offer: a free laptop if you agree to take out
Carphone Warehouse/AOL's £20-a-month contract for two years. But
six months after she signed up (and paid extra for a better
laptop) one customer is at the end of her tether, with no
computer, mysteriously cancelled contracts, non-existent refunds
and endlessly frustrating attempts to contact the company.  East
London caterer and mother Diana Ivankovic contacted Guardian
Money in a final attempt to obtain a refund of £165 owed to her
by Carphone Warehouse. Last November, along with thousands of
others, she signed up to the Carphone Warehouse/AOL offer that
promised a free laptop to anyone agreeing to pay for a minimum
of two years' broadband.  She had