Matt Scherer    Technology works best when it factors in the
changes it impacts     About a week ago, while in the car, I
called Madison, my wife’s school, got the famed voice prompts
and finally got a student. I asked her to see if she could get
someone to take a message to my wife to call me. Her response
was “I can only put you into voicemail.”  When I first married
my wife 12 years ago, her school had a receptionist named Edna.
I knew that if I reached Edna by phone that she would get a
student to take a message so my wife would get it.  However,
someone in NEISD took a look at human resources and eliminated
Edna’s position by embracing voice mail technology. Yet, Madison
High School is not the only organization or business I know that
has eliminated the business receptionist or operator.  Thanks to
our economy, a lot of businesses have cut back on having an
administrative assistant answer the phones for them.  Scott
Kaeppel, the president of Kaeppel Consulting, said companies are
often faced with making