A retired emergency dispatcher says 911 operators need more
training after a woman stayed on the phone with them for eight
minutes while a man hit her car with a golf club.  "They just
took a golf club and hit our car with it," said Tina Ratcliff,
who was being chased by two men in Sunrise. "I think they're in
some sort of road rage or something.”  Ratcliff called 911 from
her cell phone and was bounced between Plantation and Sunrise
Police Departments. For eight minutes, the woman was transferred
between agencies, having to explain her situation and location
each time.    "Well, you said Sunset. I don't know where that
is. Sunset Strip is different," said a dispatcher.  "Okay, argue
with me while they are waving a golf club and hitting our car,"
replied Ratcliff.  "Thank God we were just talking about golf
clubs and not guns," said Joe Takach, a retired police
dispatcher who worked in Miami-Dade County for 21 years.  Takach
said the eight minutes of confusion could have been avoided if
the Plantation and Sun