Recovering your account  Why is it so hard to recover a Google
Account?  At Google, we take your privacy and security very
seriously, and we will only return an account when we’re sure
that it’s being returned to the account owner. Because Google
doesn't ask for much personal information when you sign up for
an account, we don't have many ways to verify that you own an
account. The best way to make sure that you can regain access to
your account if you get locked out is to keep your recovery
options updated, and you can use these options on our password
assistance page.  The recovery system didn't work, what do I do?
We're sorry to hear that you were unable to regain access to
your account. On the list of recovery options on our password
assistance page, there's a link to an account recovery form you
can use to verify your identity. Be sure to fill out the form
completely by providing your best guess to all the questions. If
you've provided your best guess for all questions and the
information didn't match o