This is none of my business, but I really don't care because
this is a customer service pet peeve of mine. ...  Assuming you
really represent the "Morrocco Method" (with a misspelling of
the word "Morocco", the country), I don't understand why you'd
shoot your business in the foot w/an insincere response:  On the
one hand, you apologized for not getting back to her sooner. But
on the other, you said, "We're very disappointed you felt you
didn't receive the correct response .... " Obviously it was more
than a "feeling" she had. She just didn't receive any responses
at all, by your own admission. Come on. Stop playing games with
potential customers.  Ringlet Fandango! ... Where curly ideas
roam free