tw broken racquet policy  Discussion in 'TW Questions/Comments'
started by Gimpy, Oct 18, 2007.    1. Gimpy      Gimpy New User
Sep 30, 2005     i bought a nblade mp brand new from you guys in
may 07 and i was playing lastnite and the racquet slipped out of
my hands and cracked in 2 spots in the head and a small crack in
the throat. it has only been strung one time and that was when i
bought it.      can i send it to you and get a replacement?   2.
snoflewis      snoflewis Hall of Fame      Aug 3, 2006
they're not gonna replace it on the spot. they're gonna send it
to wilson and have wilson inspect it. if the racket slipped out
of your hands and cracked 2 spots on the racket, i can almost
guarantee you're not gonna get a replacement due to user
negligience, not to mention any crack in the head won't go
through.   3. TW Staff      TW Staff Administrator      Jan 21,
2004     How the process works in this case would be since it's
been purchased within a year, you would send it to us. We, in
turn, will