CompUSA has been trying to turn itself around for a while now --
it closed a ton of stores earlier this year and has generally
been pretty aggressive in trying to cut costs. No matter how bad
things get, though, sometimes a company's gotta bite the bullet
and do the right thing by its customers, and it looks like the
$269 CompUSA is holding back from Texas consultant Terry Heaton
might end up costing it a lot more than it anticipated. Seems as
though Terry purchased what he thought was a Canon A630 from one
of the stores CompUSA was closing back in March, but when his
step-daughter opened the box a few weeks ago, it was empty.
Assuming he'd get a refund, Terry drove to the nearest CompUSA,
where he was told that all liquidation sales were handled by a
third party and not CompUSA, and that he would have to contact
CompUSA's attorneys to secure a refund. Undaunted, Terry then
wrote a letter to CompUSA's CEO, whose "Executive Care"
assistant replied and said that Terry should have been more
careful to inspect th