Q: Our region has been understaffed and over-worked for almost
18 months due to output demands and a head count freeze. My
staff is burned out, tempers are flaring and productivity is
dropping. How can I reduce the stress when I can't hire?  A: The
high price of stress includes errors in judgment, interpersonal
conflicts, increased com-plaints and absenteeism.  Stress caused
by organizational issues or poor leadership decisions can be
mitigated by ensuring staff perceive their work as meaningful
and valuable.  Managers may unknowingly contribute to employees'
stress by treating all assignments as urgent and pressure
employees to meet unnecessary deadlines.  Recognize the volume
and intensity of the work-loads. Multiple assignments increase
stress. Set realistic expectations and deadlines. Prioritize and
provide clear instructions so staff can make effective choices.
Stream-line or eliminate extraneous steps.  Micromanaging also
causes undue stress, as staff feels controlled and stifled.
Develop employees' ski