You experience some/all of the following, when using the Windows
2000 Add Printer wizard:  1. When you double-click the Add
Printer wizard, it doesn't start.  2. Server Properties on the
File menu of the Printers folder doesn't open.  3. Previously
installed printers don't appear in the Printers folder.  You
probably have older versions or 3rd party DLL files in both the
%SystemRoot% and %SystemRoot%\System32 folders.  To fix the
problem, rename all the .DLL files in the %SystemRoot% folder,
that appear in the both folders, to .OLD, except:   You must
restart your computer after you make these changes.  NOTE: Only
the above three .DLL are supposed to be in the %SystemRoot%
folder. Any other .DLL files in the %SystemRoot% folder were
added by a 3rd party program. Renaming some this these .DLL
files may cause their associated programs to malfunction.