Terrible for a W (and overall)  Member Rating 2 out of 5 by a
traveler from Travelocity.com on March 6, 2011  Very bad
experience for a W (and a Starwood). As a platinum member I have
stayed at over 100 Starwood properties and this has to rank up
with the worst experiences I have had. (Generally, I am a huge
fan). List of terrible service is long, but at the top, is no
wake up call on my departure date. I ended up missing my flight
and could not leave until the next day. I asked the front desk
what happened and they said it was there mistake and they just
didn't call. They did not offer to recitify in any way, nor
would the manager talk to me. They would not compensate the
extra night, nor did they provide an explanation, as they
promised. Manager never spoke once. On top of that, they did not
make up the room one day, even though I was gone the entire day.
One day they knocked and woke me up on three separate occasions,
even though the do-not disturb sign was on. Two times tried to
get in the room. With a 7: