BBC should apologise quicker for errors, says Lord Patten  Trust
chairman tells Lords committee he thinks complaints procedure
should be 'quicker, simpler and more transparent'   • Jump to
comments () Lord Patten Lord Patten said the BBC should
apologise faster for its mistakes. Photograph: Ian West/PA  The
BBC Trust chairman, Lord Patten, has told corporation executives
they should apologise faster if the BBC makes mistakes.  Patten
told the House of Lords communications committee he has spoken
with management to ensure "the BBC apologises faster when it
gets things wrong".  In the past the corporation has been
criticised in some cases for not saying sorry sooner, most
notably in the case of the Russell Brand and Jonathan Ross
"Sachsgate" affair in 2008.  Patten also said he thought the BBC
complaints procedure "can and should be improved" to make it
"quicker, simpler and more transparent".  He revealed that his
"rapid" review of the corporation's governance is due to be
completed before the summer recess an