ITIL FOundation Questions Set 4                                
                                 SET 4 of 5   Which process or
function is responsible for monitoring activities and events in
the IT infrastructure?  A. Service level management B. IT
operations management C. Capacity management D. Incident
management  Correct Answer: B   Which of the following options
is a hierarchy that is used in knowledge management?  A. Wisdom
- Information - Data - Knowledge B. Data - Information -
Knowledge - Wisdom C. Knowledge - Wisdom - Information - Data D.
Information - Data - Knowledge - Wisdom  Correct Answer: B   At
which stage of the service lifecycle should the processes
necessary to operate a new service be defined?  A. Service
design: Design the processes B. Service strategy: Develop the
offerings C. Service transition: Plan and prepare for deployment
D. Service operation: IT operations management  Correct Answer:
A   Why are public frameworks, such as 1TIL, attractive when
compared to proprietary knowledge?