* Posts by An_Old_Dog  19 posts • joined 26 Mar 2010  Your call
is not important to us   Customer Service Counts  I think the
"hit" you're talking about depends on who the customers are and
what the product is.  As a project manager, I'm going to go with
the company that gets me the answers and products I need, when
and where I need them.  I don't "want to buy some routers".  I
"want my infrastructure upgrade project completed seamlessly and
on-time."  For time-constrained or potential-high-impact
projects, I don't care much about the price, unless we're
talking an order of magnitude difference between suppliers; and
even then, if the lower prices are all from Billy's Back-of-the-
van Wholesalers-type places, depending on the project, I might
go with the higher-priced vendor if I know they are
knowlegeable, reliable, and will actively work to solve/work
around out-of-their-control problems (trucking strike, etc.)
which affect delivery of equipment I've ordered.  (People
working for short-sighted bean-counter t