Blog Posts From San Francisco Conference Blog 2012 Tagged With
iccu Fri, 10 Feb 2012 04:15:13 GMT Jive SBS (
2012-02-10T04:15:13Z Idaho Central Credit Union - Creating a
Service Focused Culture <!--
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class="jive-rendered-content"><p>Idaho Central Credit Union
boasts $1 Billion in assets, 107,000 members, 18 branches and
334 team members. They recognized that culture change is a
journey. Start small and build on successes. Know that everyone
in the company is responsible for the culture of your
organization.&ldquo;The way management treats their associates
is exactly how their employees will treat their customers&#8221;
- Sam Walton.</p><br/><p>In 2008, while recognizing many
positive attributes, there was a culture that lacked trust, high
turnover and processes and procedures that were beneficial to
the back office, but not the front line or customers. Employees
were not empowered to make decisions. Only 35.5% of employees
&ldquo;Strongly Agreed&