By implementing a Voice over Internet Protocol (VoIP)-based call
center, businesses can slash their operating costs and increase
sales. VoIP allows for delivery of voice information over the
Internet. Untethered from costly infrastructure investments,
companies that have VoIP dial tones or hosted systems can
concentrate not on managing the call center but on serving the
needs of their customers.  As an added benefit, there’s no need
to spend money to train IT administrators on the nuances of the
system.  “The training for a VoIP system is very similar to the
training you receive when you get a new traditional phone
system,” says Alex Desberg. “VoIP is another tool, similar to
features such call transfer or conferencing. The technology is
not hard to grasp.”  Smart Business spoke with Desberg about
VoIP, the benefits of call queuing and what types of businesses
are likely to reap the biggest rewards.  How do VoIP call center
services differ from traditional services?  A traditional call
center is equipped with