Computer Problem Report Form  1. Describe your problem:   2.
Now, describe the problem accurately:   3. Speculate wildly
about the cause of the problem:   4. Problem Severity:  Minor
Minor Minor Trivial   5. Nature of the problem:  Locked Up
Frozen Hung Strange Smell   6. Is your computer plugged in?  Yes
No   7. Is it turned on?  Yes No   8. Have you tried to fix it
yourself?  Yes No   9. Have you made it worse?    10. Have you
had "a friend" who "knows all about computers" try to fix it for
you?  Yes No   11. Did they make it even worse?    12. Have you
read the manual?  Yes No   13. Are you sure you've read the
manual?  Maybe No   14. Are you absolutely certain you've read
the manual?    15. If you read the manual, do you think you
understood it?  Yes No   16. If 'Yes' then explain why can't you
fix the problem yourself:   17. What were you doing with your
computer at the time the problem occurred?   18. If you answered
'nothing' then explain why you were logged in:   19. Are you
sure you aren't imagining