 inside custom component  BlackBerry® Torch™  Posts: 1
Registered: ‎12-04-2012 My Carrier: AT&T  Torch 9800 black
screen  My phone turns on but my screen doesn't, the red light
come on and so does the buttons but the screen stays black.  The
screen doesn't have a back light neither. I took out the battery
to reset it but that didn't work either. What should I do?
Please use plain text. Elite I Posts: 6,650 Registered:
‎01-14-2009 My Carrier: Telus  Re: Torch 9800 black screen
There can be a couple of things that can trigger this. One
initial suggestion is to see if it's a software issue by
attempting to reload the software on the phone. To do that,
follow the steps in the link below:   Your computer may or may
not recognize the device. If it doesn't recognize the device in
Step 2, unplug the phone from your computer and remove the
battery. Then plug your Torch back in and as soon as you see
your PIN or PIN:UNKNOWN pop up, click Next. Once you've made it
to Step 3, you can reinsert your battery and continue