6 Steps For Dealing With a Complaint  Document Sample scope of
work template                                         6 Steps
For Dealing With a You're having a wonderful day,  everything's
going well, until suddenly -  oh lord, a customer has just
slipped on  some milk. The man in a wheelchair can't  get into
the hotel and is riled. You can hear someone yelling because
they have been left on hold for too long,  and what's this? Your
till has run out of  notes and the customer won't accept Read
about contact number directory. Phew, burnout. Thankfully,
dealing with complaints is   only a small part in the lively and
energetic job of Customer Service. But   when they come, a
complaint can hit you   pretty hard, so always make you take
these 5 steps to diffuse the situation  You see there's
listening, and there's  LISTENING. It's easy to just let the
complaints trickle into your ears, but  really taking it on
board takes a whole lot  more. Stand in your customer's shoes
and understand where they are coming  from. Nod your head and tr