A wink, a smile, a nod: Using body language - Firstline Team
Center Firstline Featuring Information from:   A wink, a smile,
a nod: Using body language Most of what you say isn't
verbal—it's physical. So stop missing clients' silent statements
by paying closer attention to their actions. You'll improve
compliance and build a stronger bond.   Greg Paprocki Wouldn't
it be wonderful if you could read clients' minds? Then you'd
know why they refused a certain treatment or failed to comply
with the recommended at-home care. You'd be able to help clients
keep their pets healthier, and you'd make your job more
enjoyable and your practice more successful to boot.  Believe it
or not, it's possible to learn clients' thoughts without even
talking to them. (Pssst. It's possible to do the same with co-
workers, too.) How? By paying attention to their body language,
which is the gestures and expressions that make up the unspoken
portion of your interactions. For example, if a client says she
gave the medication every day, b