    Yesterday, it announced a number of Twitter integration
points:  With just one click you can transform a tweet into a
Zendesk ticket - and turn Twitter into your new channel for
customer engagement. Capture relevant input and "wow" your
Twitter community with exceptional responsiveness.  Zendesk's
'twickets' make it easier for companies and their customer
support teams to keep track of customer service 'conversations'
that take place on Twitter. The integration between Zendesk and
Twitter is close to seamless; once a twicket is created, it's no
different than any other ticket in the Zendesk system. It can be
assigned to other customer service reps and departments, and
public responses will automatically be sent out via Twitter. In
an effort to address Twitter's 140 character limit, Zendesk
provides a way for customer service representatives to tweet a
link that moves the conversation off of Twitter and onto
Zendesk.  One of the most important points about Zendesk's
integration with Twitter is the fact tha