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to main content  How do I get the best results from my adviser?
What steps do I take if I have a complaint about my adviser? Add
to ...  If something goes wrong in your relationship with your
adviser, make sure you know what to do. Do you want your adviser
to fix a mistake? Apologize? Pay you back? Here's how to get
help.  Three steps to make a complaint    1. Talk to your
adviser and his or her manager. Most of the time they can clear
complaints up quickly. However, if that doesn't work, don't give
up. There are other places to go for help.   2. Write a letter
to your adviser or to the branch manager where the adviser works
about your concerns. You can also write a letter to the
company's compliance officer. If you don't hear back soon, call
to make sure the person got your letter.   3. If you're still
not happy, talk to someone in the industry. Contact the
ombudsman for Banking Services and Investments to find out where
to direct your complaint