• December 2013 Add an event  Barri Carian, past president,
NAWBO-OC    Click Here for Barri Carian's Bio  Monday, July 28,
2008 Teaching values... Post-Olympic lessons... If you followed
the Olympics (Didn't everyone?), then perhaps like mine, your
heart sank when you watched both the women's and men's 4X100
relay teams drop the baton.  Heart sinking was my first
reaction, quickly followed by empathy for the athletes who had
worked so hard to be there. Finally, I found myself asking in
wonder, tinged with anger, “How could that have happened? Didn’t
they practice enough?”  I felt let down and disappointed.  So
what does this have to do with running a business? As a
customer, have you ever felt like a dropped baton?  Somehow
you’ve fallen through the cracks, or you keep getting bounced
around from one person to another, or have been forgotten
altogether.  In most businesses, “hand-offs” between departments
and people are necessary to serve the customer or manufacture
the product. These hand-offs are equivalen