Extra Edition / Business Management  PEAK Performance for the
Technical Professional - Part Five  August 6, 2007 / Print /
Reprints / / Text Size+ Jim Johnson  In this segment of our
article series, we’re going to discuss one of my favorite topics
- communication skills for technical professionals.  In our
workshops, we like to start our discussion on the subject of
communication skills for technical professionals by making a
very direct statement, which is:  “You cannot not communicate.”
Have you ever heard somebody say this about a technician? “He
really knows his stuff when it comes to the technical side of
things, but his people skills really suck.”  If you’ve heard
that about a particular technician, it’s quite possible that
what’s going on there is that what he is trying to do is avoid
the customer service side of his job. And that’s something we
know is impossible to do, because like I just said … you cannot
not communicate.  As a technician providing outstanding customer
service, you simply must comm