Checklist: 10 Things to Look for in a Social Customer Service
Solution  CRM checklist  Yesterday, ContactBabel released their
annual ‘Contact Center Decision Makers’ Guide’, a must-read for
anyone on the market for customer service software. These are
the 10 key things we recommend you look for in an effective,
secure, and scalable social customer service solution:    •
customer service softwareContext: Social customer service
software needs to provide prior interaction history to give
agents a full context of the customers issue. A complete action
history, of both private and public messages, gives your agents
greater context of the customers outreach, resulting in more
educated engagement and issue resolution.   • social customer
service      Prioritization: Social media is full of noise,
making it difficult for agents to identify the sensitive issues
that matter to your brand. Ensure your social customer service
software applies intelligent prioritization to incoming
messages, enabling agents to respond to