Organizing 'How to' articles/Tech-notes  24 Nov 2004 - 2:15am
389 reads Navneet Nair  We're planning on including a set of
'How-to' articles as part of our online help-desk. Typically
these articles describe a series of steps required to undertake
a commonly executed task.  Since we have quite a large
application, the number of tasks put together could easily cross
150. Here comes the challenge. Are there any patterns examples
that help in organizing relatively disparate 'how-to' articles?
A sample MS Outlook 'How to' page looks like this:  To me this
looks highly un-organized. And I have to use the page search to
see if my keyword appears on the screen. And if I'm looking for
the wrong keyword, I might not find anything at all.  Amongst
the thoughts I had, here are some of the approaches I thought
of:  1. Arrange on the basis of roles that would undertake the
task 2. Based on complexity of task 3. Based on modules  Are
there more such possible organizations? Are there any best
practices? Any patterns?   Nav