Travel Troubleshooter: Missed his flight; now he's missing a
refund  Published: Sunday, Jun. 16, 2013 - 12:00 am | Page 3H  I
was recently diagnosed with an abdominal aortic aneurysm and my
surgeon told me I wasn't fit to travel. I had a ticket on
British Airways to attend my daughter's wedding. Because of this
life-threatening condition, I couldn't use my tickets.  I've
contacted British Airways numerous times by phone, fax and
email, requesting a refund or a voucher. It's been almost six
months, and I have not received an answer. Can you help me get a
response from British Airways?  ,– Gavin King, San Juan Bautista
I'm sorry to hear about your medical condition, and hope you're
feeling better. I'm also sorry that you missed your daughter's
wedding. British Airways should have answered your request for a
refund or voucher, of course – even if it was to explain that it
couldn't do either. I'm puzzled that it wouldn't even give you
the time of day.  Here's what appears to have happened: You were
flying on a n