Tell me more ×  There's some subscription-based data processing
web service - users pay via PayPal for the right to use the
service. The "terms of service" document prepared by lawyers
explicitly says that there're no guarantees so customers can't
possibly file a lawsuit.  Now the service doesn't always work
trouble-free. Sometimes there're network problems and so it's
unreachable to some clients. Sometimes there's a problem with
third-party services the service depends upon. So something like
twelve hours per year total it doesn't work. This is not
perfect, but IMO very good.  Yet clients feel that since they've
paid for it - it must just work, period, at all times and they
even write claims for compensation to the service support.  I'd
guess they just don't read the "terms of service" but I can't be
sure.  What's the standard practice (besides having "terms of
service") to prevent users from having unreasonable
expectations?  share|improve this question Of course they don't
read the terms of service. Who do