Tweet Angel Twitter Service Shows Increasing Diversity in CRM
Market  By | Mar 16, 2012 Topic: CRM/ERP  Twitter is everywhere,
and businesses that don't get in on the social phenomenon may
quickly find themselves behind the times and less relevant as
other more agile companies respond directly to customer
feedback. Thanks to the social media site's popularity, customer
relationship management (CRM) options are now springing up there
to help midsized businesses deal with everything from selecting
appropriate Twitter handles to Tweeting effectively to running
damage control on bad Tweets. This is where start-up Tweet Angel
comes in, but has the market gone too far? Does CRM now go where
it's really not needed?  The Twit Effect  A recent TechCrunch
article discusses the release of the CRM offering known as Tweet
Angel, designed to help those businesses that don't have the
"skills, time or resources to monitor a social media account".
The service monitors any Twitter accounts owned by a business
and when a negati