Take the 2-minute tour ×  We had an outage for our app shown on
the dashboard below. There was no appengine outage notification
and nothing on twitter so it looks like it was local to us.
There was nothing noticeable in our logs (no increased failed
requests, just silence). It lasted about 40 minutes and was
noticed by our customers (we get about 1.5 requests per second).
We are a paying customer but not premium (additional $500 per
month) so can't email google about the issue. What's the best
way to get more information / resolution of the problem?
share|improve this question Do you just pay for the GAE or do
you have an payed google apps account, too. Then you have email-
support for that apps-account, and if you application is bound
to this account, you might try it this way. But due to the
internal structure of the gae its unlikly that an outage hits
only you; are you sure that it wasnt a fault on you side (DNS-
Server, Customer uplink, ..). Though we didnt noticed anything,
if you tell me when exactly th