Seven Strategies to Protect Customer Identities in a Work-at-
Home Environment   By TMCnet Special Guest Marc Robinson, Global
Director of Product Management, Work@ Home, Sitel   |  October
01, 2012   It is no secret that landing a job in today’s tough
economic times is difficult. People often must commute many
miles because their local community has limited opportunities.
With this in mind, more customer care call centers are
initiating opportunities for agents to work from home. Rather
than driving a long distance to sit at a desk, agents now have
the luxury of doing their jobs and providing customer care from
the comfort of their own home.  The main concern with agents
working from home is security of the customer’s information. In
a time when data breaches occur almost every week, customers are
often uncomfortable giving out their personal information to an
unknown voice on the phone.  Here are seven strategies to
protect customer identities and confidential information when
agents work from home.  Levera