Health Care Operations: A Conversation with Dr. Chris Lee
Professor Chris P. Lee is currently Assistant Professor of
Operations and Information Management at the University of
Pennsylvania’s Wharton School where he has won several awards
for his teaching. Chris served in analyst and VP roles in
Canada’s CIBC and the BMO Group as well as Silicon Valley’s
WellNet Inc. (now part of The Health Central Network). Chris was
nominated and awarded by the Institute for Management Science
and Operations Research (INFORMS) three times, and is also a co-
investigator on a $4.4 million United States Department of
Defense research project. We had the chance to talk to Chris
about the operations of health care, where we fall short, and
what we’re doing right.  ZocDoc: This is a question we’ve asked
before, but before we  talk about the problems in the American
health care system, let’s talk about its strengths. What are we
doing right?  Lee: In some sense what we’re doing right is that
we’re incenting the private sector to