where the writers are Verizon News Flash  Verizon has Netflixed
itself, reversing a previously announced decision to charge
customers $2 to pay their bills online. We could also say
Verizon BoFad itself. Netflix and Bank of America were two
larger companies which attracted publicity, petition and outrage
about new plans and then said, "Oh, sorry, my bad. We've changed
our minds."   The public - their customers - were the agents of
change for them. The public has seen what speaks -- action --
and are now getting fast, aggressive, and organized about it.
The response to Verizon was much faster than either BoA or
Netflix. Online petitions. Facebook wall postings on the
companies' social media page.  Verizon spun its course
correction must faster than the other two, perhaps with good
reason. Maybe they saw that Netflix, which had been battling
with Amazon for the number one spot for 'happy customers' among
online retailers, fell out of that battle, losing 7 percentage
points and falling to 79, according to ForeSe