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States Government.  Performance Management Reference Materials
You have reached a collection of archived material.   Measuring
Team Performance  Jack Zigon, writing in Training (June 1994),
recommends five keys to designing a measurement system that
supports and improves the performance of teams and their
individual members:    • Tie the team's results to the
organization's goals.   • Begin with the team's customers and
the work process the team follows to satisfy their needs.   •
Measure both team and individual performance.   • Shoot for
verifiability. Don't try to measure everything using numbers.
• Train the team to create its own measures.  Christopher Meyer
agrees that teams should develop their own measures based on
commonly understood team goals. He states in the May/June 1994
Harvard Business Review: "When a group of people builds a
measurement system, it also builds a team. One benefit of having
a team create its own measurement syst