We Train to Please: Heroic Customer Service at Wequassett Resort
and Golf Club  It's a truism that the lifeblood of the
hospitality industry is good customer service. But that's even
truer at a four-diamond luxury resort such as Wequassett Resort
and Golf Club.  Wequassett (which means "crescent on the water")
looks over Pleasant Bay and the Atlantic Ocean on Cape Cod.
Between the pool, the golf course, the tennis courts, and the
view, Wequassett is the place for the relatively leisurely to
relax, enjoy, and be spoiled.  Training at Wequassett makes that
spoiling a reality. Two things dictate the training calendar at
Wequassett: the need to make high-end guests happy, and the need
to help both new and returning employees know how to do that.
But it isn't easy, and that's because of Wequassett's calendar.
From April to October, Wequassett is in full swing, offering
mild weather and fun amenities to corporate travelers and
vacationing guests alike. But from the end of October to April,
Wequassett is closed. Th