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Center in the Cloud  The era of the call center that lives in a
warehouse-sized building is fading into the cloud. Advancements
in cloud capabilities are enabling virtual call centers
scattered across the country, or even the globe, said Colin
Taylor, CEO of The Taylor Reach Group. "If you think of call
centers as a process rather than a physical location, the call
center agents can literally be anywhere."  Call centers are
increasingly migrating away from on-premises systems to cloud-
based systems, which can save money and give greater
flexibility.  Everything from customer data to telephony
software is making its way to the cloud, revolutionizing the way
call centers manage their operations.  "It's all the buzz now, "
Mitch Lieber, principal at Lieber & Associates, told CRM Buyer.
"It's especially good for companies that don't have the IT
resources because there's less management involved, or if they
want to pay by the month. If you're a start