Show Them the Money  A demonstrate with actual dollars can teach
employees your cost structure, so they'll make better decisions.
Show Them the Money    Like all CEOs, Jay Goltz was painfully
aware of how expenses can whittle away profits. "I'd spend all
day looking at bills and think, 'If my employees only knew what
it takes to keep this place going," says the president of
$10-million Artists' Frame, in Chicago. Meanwhile, he suspected
his employees were studying invoices for pricey framing jobs and
wondering, "Why aren't we making more money?"  "It occurred to
me that employees had no idea what workers' compensation costs
or what I spend on advertising or rent," says Goltz. So, he
decided to demonstrate the business's cost structure -- in a way
that they all would be able to understand.  Goltz gathered his
110 employees for a role-playing session, during which Vice
President of Operations Mitch Gabel posed as a customer with a
$100 framing job and Goltz represented the company. Using a
fistful of oversize