Information Technology Services  Email Etiquette  Email
Etiquette  In your day-to-day business you probably send and
receive hundreds of messages.  If you are like most people, you
have received messages with formatting that makes the message
difficult to read or features that may not be appreciated.  Are
you sending such messages?  Read through the information below
to ensure your messages are neither quickly dismissed nor
difficult to read.  Do not type in all caps. Typing in all caps
is considered to be the equivalent of yelling or screaming
online.  Various studies on the topic indicate that messages
written in all capital letters are more difficult to read and
take longer to understand.  Do not leave the Subject: field
blank. Always fill in the Subject: field with a brief and
concise description of the content of your email.  This is very
important in helping those you communicate with organize and
manage their email.  Important: avoid using all caps or all
small case, terms such as Hi, Help or Please Re