  The new ad promotes the new Samsung Note        Samsung Galaxy
Note        Sources: YouTube, All Things D  Comments    
Threshold   RE: Customer Service By steven975 on 2/6/2012
12:27:26 PM , Rating: 3 Agree here.  With Samsung, the support
procedure is: Email or call. Wait. Go through a bunch of half-
assed troubleshooting for like 5 exhanges. If you manage that,
you return the product to Samsung. At your expense. And
wait...and hope.  With Apple, you go to their site, set an
appointment, and THEY will call YOU with someone usually quite
polite and knowledgable. Or you can go to their store, and get
taken care of if you are in warranty...and sometimes not.  THIS
was the prime factor that made me choose a Macbook Air as my
laptop. It's already had a problem, but it was resolved lickety-
split. No shipping, no Geek Squad service plan to go through, no
broken anything. If I had any other brand, I'd be down a month
for a broken AC adapter. Overall, I like the product...still
like Win7 better than OSX (I use both