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Adapted from Master Facilitation—A Course on Effective
Facilitation for Group and Public Processes: Managing
Challenging Situations in a Group
IN A GROUP  Extension educators recognize challenging behaviors
and respectfully and successfully address them with the
individual or the group involved.  Skill mastery includes    1.
Focusing on prevention with a well thought out process design
based on a        thorough assessment of the participant group.
2. Helping the group use ground rules.      3. Recognizing that
challenging behaviors are goal-oriented.      4. Rejecting a
challenging behavior but not the person exhibiting it.      5.
Assessing one’s own behavior and how one reacts to a
participant’s        challenging behavior.      6. Managing a
dual role: facilitator/convener, facilitator/staff.      7.
Knowing how to deal with situations when hostility