WAG 22-01-01-e.  A Personal Identification Number (PIN) is
required to process Link card transactions.  The revised
textcustomer selects their own PIN after they get their Link
card by contacting the Illinois Link Help Linerevised text or
going to the Link Card website.  The customer can also obtain a
PIN from the FCRC.  The FCRC can issue a PIN Pack(et).  FCRC
should issue a PIN Pack(et) when the customer has a language
barrier, is elderly, or is unable to use the phone system or
website to select their PIN.  The PIN may be changed at any time
after initial issuance. It is not required to change a PIN when
replacing a Link card, although the customer may wish do so if
there is a possibility their PIN has been compromised.  A PIN
Pack(et) must be issued by the FCRC when:    • there is no SSN
identified with the case.  revised text  A PIN can also be
issued by the FCRC with a PIN Pack(et) when a card is issued by
the FCRC.