Skip Navigation  State and Non-State Providers in the Delivery
of Water and Sanitation Services  Urban-Rural Governance and
Poverty Alleviation  The main messages of the World Development
Report (WDR) 2004 are that services are failing poor people---in
quantity, in quality, and in access; that economic growth, while
necessary is not sufficient; and more public spending, while
invaluable in many contexts, by itself is not enough. But,
despite these failures, citizens and their governments can and
must make services work for poor people's well being. The report
tries to set out why services are not working, what are the key
institutional relationships necessary for making services work,
and how services have been made to work in a wide range of
settings through various approaches.  The report emphasizes that
the failures of service delivery are not primarily technical nor
managerial problems, and therefore are not remediable through a
technical fix. If seven percent of service providers are absent,
it is a mana