From: Billy   I'm no expert, but a better response would have
been:   Rather than:
===============================================================
From: Eric Wolf
------------------------------------------------------ Billy,
I'm not sure if you had ulterior motives, or if you just don't
understand that John lacks any concept of "social nuance". To be
fair to John, he does excel in social interactions where I
completely fail. I'd hire John as a tier-2 tech support person
any day. Not tier-1 because his social style takes too much
time. But as a gateway to tier-3, John is the man. He's able to
keep customers happy to be on hold while the details get worked
out. Whereas I would be screaming in to the telephone at the
customer within 30 seconds... As far as listserv social nuance,
I can rely on John to make a grievous mistake every other month
or so. You learn to love the his regular flame-worthy comments.
And the guy never gives up no matter how hot the flames get.
-Eric -=--=---=----=----=---=--=-=--=---=-