Southwest Knows When It Made BooBoo  Wanda flew Southwest
Airlines to Pittsburgh to see a Mets game. The departing flight
was delayed four and half hours and the return, a half hour.
She pondered complaining but didn’t around to it, so she was
surprised to arrive home yesterday and find a letter from
Southwest in the mail      “It was a voucher for $200 (the round
trip flight I had purchased was only $100), and a letter
explaining the delay and asking me to accept the voucher as
consolation. The funny thing was that the voucher was for the
consolation of the 30 minute delay on the way home, and not of
the four hour delay on the way to Pittsburgh! Oh, well, I’m not
complaining.”  Ah! Must…Catch…Breath…Preemptive apologizing and
problem fixing! What a concept!   Edit Your Comment    1.
orielbean says:      I’ve always had a nice experience with SW.
Never an issue with the attendants, service, lines, etc. The
tiny meals for domestic flights are a bummer; who wants a box of
crackers for a Providence to Phoenix f