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Rate this topic   The Operations department of Adventure
Works is engaged in a project to improve customer satisfaction
with their call center. They hired a vendor to manage the call
center and to report metrics on call center effectiveness, and
have asked you to analyze some preliminary data for any
interesting findings. In particular, they would like to know if
the data suggests any problems with staffing or ways to improve
response time.  The data set covers a 30-day period in the
operation of the call center. The data tracks the number of
operators in each shift, the number of calls and orders,
response time, and a service grade metric based on abandon rate,
which is an indicator of customer frustration.  As you do not
have any prior expectations about what the data will show, you
decide to use a neural network model to explore possible
correlations. Neural network models are often used for knowledge
discovery and can analyze complex relation