McAfee: Partners Were Crucial In AV Glitch Cleanup  Printer-
friendly versionEmail this CRN article  In April, when a faulty
antivirus signature update took down thousands of McAfee
customers' PCs, the company saw an opportunity to make lemonade
from lemons -- with the help of its channel partners.  By
enlisting channel partners to help clean up the mess, McAfee
took a unique approach to a common problem, one that nearly
every security vendor has faced at one point or another.  How'd
that work out? McAfee says partners were instrumental in
speeding response times and mitigating the impact of an issue
that affected approximately 1,600 enterprise customers and
11,000 consumer customers. As a result, McAfee was able to
resolve the situation without losing any customers, a scenario
that seemed inevitable when the glitch first reared its head.
"We had people out at customer sites almost immediately, and we
did not lose a single renewal in Q2 from customers that were
affected by the issue," Alex Thurber, senior vic