Blair Pleasant Read Full Bio >>  Blair Pleasant | October 30,
2012 |   UC Training for End Users: It Matters  UC Training for
End Users: It Matters Training will increase the return on your
investment and make your workers more productive.   Last week I
was speaking with an IT manager about his company's usage of
unified communications and the benefits UC produces. When I
asked about specific capabilities, such as screen sharing and
federation, he mentioned that he's the only person in the
organization who uses these, because he hasn't trained the
workers at the company on how to use these features.  This got
me thinking: Should we have to train people on how to use a UC
system, or should it be intuitive and simple enough to not
require any training? We don't have training for our mobile
phones or even tablets; they're generally intuitive enough to
figure out on our own or, in the last resort, by reading the
manual.  Think about using Facetime on an iPhone or Mac versus
using a video system in an enterprise.