Hotel won't let him reschedule vacation when dog needs surgery
Posted: June 24, 2012  Question: I booked a trip a few weeks
back to Regent Palms in the Turks and Caicos through a website
called SniqueAway ( It didn't allow for any refunds or changes.
The booking appears to be made through a company called Classic
Vacations.  Last week, our dachshund ruptured a disk in her back
and had to have major surgery. As a result, we need to stay
close to home for a few weeks while she recuperates.  I asked
Classic Vacations if we could reschedule for an open date later
in the summer. They said they contacted the hotel, which
declined. I've since contacted the hotel and the chain directly
via e-mail, but have gotten no response.  I used to work in the
travel industry, so I got to thinking about the economics of
this decision. While the hotel is completely within its rights
to refuse my request, is it a good idea?  There are numerous
ways to improve customer yield at a hotel, particularly a
higher-end resort. Once you a