Why isn’t public transport operator compensation automatic?
Metro missed its performance target in December, issuing an
intriguingly vague statement which initially did not mention the
compensation payable nor link to the form required. It’s since
been modified to include those.  M...etro trainsGenerally
speaking if you have a Pass of 28 days or longer, and travel on
trains more than 10 times in that month, you get the equivalent
of a daily Myki Money fare back… for some Yearly users, this is
actually close to the cost of two daily fares.  You’ve only got
until the end of the month to claim, so get to it.  Some figures
I remember seeing some time ago suggested less than a third of
eligible passengers claim the compensation.  Update 28/1/2013: I
finally found the info I knew I’d seen… it’s from 2010 and
actually it was about 5% of eligible people who claim
compensation.  It raises the question of why the compensation
can’t be automatic. It’s something I recall raising with
officialdom at one point. One reason