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Create an Account  Requirements Documents - Valuable or just
more work?  Well, today I finally had a revelation. For the past
8 months, I have been working on a Datawarehouse for a Health
Plan organization. The design is horrible, and there is no logic
or anything resembling Claim type thoughts built into this mess.
And the users complain about the lack of support from the
vendor, and that they "just didn't understand what we needed",
and "they just didn't LISTEN to us".  Believe me, being around
IT folks for more than half my life, we can be just that
stubborn, and I know it. So I really started trying to work hard
with the vendor to establish better relations and make them
understand that they are here to serve our client, not the
technical expertise of our system.  The strange thing was, the
IT folks from the vendors side, were actually quite decent. They
had no problem acknowledging the poor system design and lack of
meeting the users needs. An