Ministry of Railways Railway personnel respond to over 2,05,000 queries in first two weeks of lockdown on Helplines 138 139, Social Media Email Over 1,85,000 of which were handled through direct human interaction 24x7 Real time response on Rly Helplines  139, 138, Social Media and email National Rail Madad Helpline 139 continues to deliver, while GeoFenced Distributed Helpline 138 reaches out to public in local languages for resolution of local issues to make it truly effective In order to assist railway passengers, other citizens and help resolve issues in freight operations, Indian Railways has upscaled the helpline facilities after declaration of Lockdown
रेल्वे मंत्रालय लॉकडाउनमध्ये रेल्वे कर्मचाऱ्यांनी हेल्पलाईन, समाजमाध्यम आणि ईमेलद्वारे 2,05,000 पेक्षा जास्त विचारणांना दिला प्रतिसाद नवी दिल्ली, 11 एप्रिल 2020 रेल्वे प्रवाशांना, इतर नागरिकांना मदत करण्यासाठी आणि मालवाहतुकीच्या कामातील अडचणी सोडवण्यासाठी लॉकडाऊन घोषित झाल्यानंतर भारतीय रेल्वेने हेल्पलाईन सुविधा दिल्या आहेत.