An alternative is provided by the complementarity principle, according to which, in the chart of the far observer, infalling matter is thermalized at the horizon and reemitted as Hawking radiation, while in the chart of an infalling observer matter continues undisturbed through the inner region and is destroyed at the singularity. This hypothesis does not violate the no-cloning theorem as there is a single copy of the information according to any given observer. Black hole complementarity is actually suggested by the scaling laws of strings approaching the event horizon, suggesting that in the Schwarzschild chart they stretch to cover the horizon and thermalize into a Planck length -thick membrane.