An infalling observer will see the point of entry of the information as being localized on the event horizon, while an external observer will notice the information being spread out uniformly over the entire stretched horizon before being re-radiated, and perceives the event horizon as a dynamical membrane. To an infalling observer, information and entropy pass through the horizon with nothing of interest happening. To an external observer, the information and entropy is absorbed into the stretched horizon which acts like a dissipative fluid with entropy, viscosity and electrical conductivity. See the membrane paradigm for more details. The stretched horizon is conducting with surface charges which rapidly spread out logarithmically over the horizon.