Minecraft wiki entry for Marc_Watson, associated text: Mojang first met Marc at PAX Prime 2011 when he was their Exhibitor Assistant via the PAX Enforcers (convention volunteers). He was later asked to be the Volunteer Coordinator at Minecon 2011, and helped run the two day event. He became part of Mojang on January 16, 2012,[12] and was given the task as Customer Support Manager of creating Mojang's customer support team.[13][14] His jobs included writing the articles on http://help.minecraft.net, creating and improving customer and customer service team processes, and answering emails.