Read the following paragraph and answer the question. Give ONLY the answer, no other words or explanation.

For example:

Answer: <most likely answer, as short as possible>.

Paragraph: Everything appeared to be fine with every channel I checked loaded . Now this morning I get a call from the same guy complaining about no guide data . After talking to him on the phone he is now missing data where I had it yesterday ( channel 281 ) and only has a few channels where the guide has populated at all . Signal strength is great on all sats and he has guide on all other receivers .

Question: Why did he get the call from the same guy ?
Because he works for the TV company
He had a previous issue.