Read the following paragraph and answer the question. Give ONLY the answer, no other words or explanation.

For example:

Answer: <most likely answer, as short as possible>.

Paragraph: It seems the internal battery had died and it was no longer revivable . True to personality , I went to the manufacturer 's website and initiated a live chat with a support representative . I could n't tell if I was chatting with a person or a computer and kept asking if I was really chatting with a person . He kept assuring me that he was human , but he could n't explain why he was giving me information that had nothing to do with what I was actually asking him about .

Question: Why was I uncertain about the humanity of the support agent ?
Because he was repeating himself and giving irrelevant information
The agent gave irrelevant information and kept assuring me he was human.