The conviction that “people make the difference” runs deep in our Group, and we see training as a vital tool – not only for helping each of our employees fulfill their professional aspirations, but also for meeting our busi- ness objectives. To satisfy this dual imperative, we have put in place a wide-ranging training program that operates at Group level, within the Maisons, and also regionally. Courses cover a broad spectrum, including skills upgrading, cultural adaptation, management and business challenges, and are tailored to suit different levels of responsibility.