CVE:CVE-2020-1765
CNNVD:CNNVD-202001-381
OTRS Open-source Ticket Request System（OTRS）是德国OTRS公司的一套开源缺陷跟踪管理系统软件。该软件将电话，邮件等各种渠道提交进来的服务请求归类为不同的队列、服务级别，服务人员通过OTRS系统来跟踪和回复客户。
Open-source Ticket Request System 7.0.14之前的7.0.x版本、Open-source Ticket Request System（社区版）6.0.25之前的6.0.x版本和5.0.40之前的5.0.x版本中存在安全漏洞。攻击者可利用该漏洞伪造AgentTicketCompose、AgentTicketForward和AgentTicketBounce and AgentTicketEmailOutbound页面中的from字段。
solution:Upgrade otrs otrs to a higher version than 5.0.39,6.0.24,7.0.13,and avoid the version [5.0.0,5.0.39],[6.0.0,6.0.24],[7.0.0,7.0.13]; Upgrade debian debian_linux to a higher version than 8.0,and avoid the version 8.0; Upgrade opensuse backports_sle to a higher version than 15.0,15.0:sp1,15.0:sp2,and avoid the version 15.0,15.0:sp1,15.0:sp2; Upgrade opensuse leap to a higher version than 15.1,15.2,and avoid the version 15.1,15.2