CVE:CVE-2023-34197
CNNVD:CNNVD-202307-471
ZOHO ManageEngine ServiceDesk Plus（SDP）是美国卓豪（ZOHO）公司的一套基于ITIL架构的IT服务管理软件。该软件集成了事件管理、问题管理、资产管理IT项目管理、采购与合同管理等功能模块。
Zoho ManageEngine ServiceDesk Plus 14202 之前版本、ServiceDesk Plus MSP 14300 之前版本以及 SupportCenter Plus 14300 之前版本存在安全漏洞，该漏洞源于 Release 模块中存在权限提升漏洞，允许非特权用户访问发布票据并进行修改。
solution:Upgrade zohocorp manageengine_servicedesk_plus to a higher version than 14.2,14.2:14200,14.2:14201,and avoid the version (,14.2),14.2:14200,14.2:14201; Upgrade zohocorp manageengine_servicedesk_plus_msp to a higher version than 14.2,14.2:14200,14.2:14201,14.2:14202,and avoid the version (,14.2),14.2:14200,14.2:14201,14.2:14202; Upgrade zohocorp manageengine_supportcenter_plus to a higher version than 14.2,14.2:14200,14.2:14201,and avoid the version (,14.2),14.2:14200,14.2:14201