[...] for me it's essential that they pay attention to you, receive you well, greet you and treat you decently, because sometimes you see that they've got so much work, and I understand their situation, but you're going through such a strange experience that you need a little pampering sometimes.
[...] para mí es fundamental que te den corte, que te atiendan bien, que te saluden, que sean humanas, porque viste que a veces uno ve que tienen mucho trabajo y yo las comprendo, pero uno está en esta situación tan rara que uno precisa un mimo a veces.