Results indicate that client's expectations supersede their perceptions -0.351 expect more than received, as far as Tangibility -1.006 and Reliability -0.436 are concerned.
Los resultados indican que las expectativas del cliente superan sus percepciones -0.351; esperan más que lo que reciben, en particular, en lo referente a la Tangibilidad-1.006 y Ia Fiabilidad -0.436.