Experience shows that, although service users demand one-time care e.g., a medical appointment, health personnel are concerned with providing care. These different interests are decisive to achieve results and health objectives. Care is genuine when the subject-object to be cared for not only demands, but also develops the capacity for receiving and appraising care as necessary.
La receptividad es otra característica del cuidado; la experiencia revela que mientras los usuarios de los servicios demandan atenciones puntuales motivo de consulta, el personal de salud se preocupa por proporcionar cuidado, esta diferencia de intereses es determinante en el logro de resultados y objetivos sanitarios.