Strategies defined only based on measurements and analysis by consultants result, at best, result in improved procedures without considering the relevance of the process, and at worst, in a number of processes or procedures that are useless, but now certified, and this certification is used as a shield, when we wish to eliminate them.
Los gobiernos debemos revisar nuestros esquemas de diseño organizacional, para que el trámite más sencillo en las instituciones públicas sea transformarse, rediseñarse.