professionalism is not only about having the right qualifications and technical skills, but also about having appropriate standards of respect, courtesy and integrity in dealing with members of the public.

kucecesheka emsebentini akusiko kuphela kuba ne ticu letifanele nemakhono ekwenta msebenti, kodvwa kumayelana nekuba nema zinga lafanele enhlonipho, kunakekela nekubacotfo uma usebenta nemalunga emmango.
