before lodging a complaint with the gepo, a person must send a written complaint to either the gepf, the government pensions administration agency (gpaa) or their employer, and give them a chance to settle the matter.

pele motho a romela ngo ngora ya gagwe kwa kanto rong ya gepo, o tshwanetse a simolole pele ka go kwalela gepf ka ngongora yagagwe kgotsa a kwalele setheo sa tsamaiso ya letlole la go tlamela badiredi ba puso fa ba rola tiro (gpaa) kgotsa a kwalele mothapi wa gagwe mme a ba neye sebaka gore ba ipatlisise ba tle ba kgone go tsibogela ngongora ya gagwe.
