before lodging a complaint with the gepo, a person must send a written complaint to either the gepf, the government pensions administration agency (gpaa) or their employer, and give them a chance to settle the matter.

pele a kenya tletlebo ya hae ho gepo, motho o tlameha ho romela tletlebo e ngo tsweng ho gepf, ho lekala la tsamaiso ya dipentjhele tsa mmuso (gpaa) kapa ho mohiri wa hae, mme a ba fe nako ya ho lokisa taba eo.
