The EXPERIENCE here, as far as service goes is absolutely top notch! Susanne helped my sister and I both find cars that were perfect for us without any of the haggle and hustle at the other dealerships. If you are going to purchase, I highly recommend seeing her. She's knowledgeable and clearly experienced in what she does with a no-nonsense approach, while still being very personable and easy to get along with. She's a breath of fresh air after all of the other dealers I had been working with! Dare I say she made my vehicle purchase fun? I do, I dare to say so. She. Is. Fantastic!\n\nThey have a decent selection here at Carmax, and you can download their app which is really easy to use to help you find cars that are out of state that can be transferred in, either for free, or for a fee, but it's all stated upfront on the website/app. They also offer extended warranties here for a very fair price, and if you take them into the Carmax service station, you get a discount on your co-pay. \n\nThe service station, however, seems to always be very busy, and it can be difficult to schedule an appointment. Even when you get through to schedule (or they call you back) the wait times to bring your car in can be long- so plan ahead if you can. I usually have to schedule about two weeks out when I call.\n\nThe time is took to actually purchase my car once I found it was ridiculously low. I mean, I was in and out of there in less than two hours I think, once we sat down to do the paperwork. It was very fast, very straight forward, absolutely painless.\n\nThe only downside (which is also a plus) is that at Carmax, you don't haggle. The sticker price is the actual price. So while their prices are *fair* you're never going to get a good deal here. You'll pay a fair price, but you also won't be ripped off ever.