Definitely gone downhill since my last visit. Enough so for me to finally create a yelp log in and wrote a review. I usually get the southwest chicken salad which is, or WAS I should say, amazing! They no longer carry it, or several of their other choice selections they once offered, so I settled on an old favorite, the vegetarian greifo. Unfortunately, it was lacking toppings since they've changed their ordering/service style, and skimpy on what veggies they did remember to put on. Pretty disappointed. Hate companies that rely on the gimmick of their name rather than actual product.