I just visited outback steakhouse tonight with my husband and two children.  This was one of the worst experiences we have ever had in a restaurant, and we eat out fairly often as a family.  The waiter completely forgot our appetizer.  It took a good 25 minutes for my daughter to get apple juice.  When the mains finally arrived, the waiter came by and asked how our appetizer was.  We said we never got it, and he said he had no idea what was going on in the back, and asked if we wanted it then.  We said no, but noted a few problems with our mains.  The BBQ chicken, was plain without the advertised BBQ sauce.  My daughter's parmesan pasta, had no parmesan, etc.  It took another 10 minutes to get the BBQ sauce and parmesan.  My son's steak was actually cooked the way he wanted, so that was in their favor.  My kids wanted milkshakes for dessert.  It took 20 minutes before they brought them, and they brought the wrong kinds.  Ultimately it took 45 minutes and a talk to the manager to get my son a milkshake.  Again, the waiter just said he didn't know what was going on in the kitchen.  We were not the only one with problems.  A man seated behind us had a cold steak and had to have it re-done.  A lady another table waited about 30 minutes for a glass of wine. The restaurant was not busy.  There were perhaps 6 tables with diners.  We will not go back.  We felt like telling people at the door to just leave.  2 hours, for a mediocre meal, and terrible service is not something I need to go through again.  Skip this one, and go to one of the many better restaurants around here.