I usually go to Kathy's Alterations and she is great.  I usually don't buy dry clean only items, but I had a dress that needed to be dry cleaned.  Took it in and was told I needed to pre-pay, which was fine.  When I went to pick it up I was told they were unable to clean it due to a built in belt made of leather which they said could be ruined by the dry cleaning process. What I can't believe is that I wasn't issued a refund. I paid cash.  Not much, but I don't want \""credit\"" since I can't bring that item back and I don't wear clothes that I have to have dry cleaned.  The teenagers working there were not \""authorized\"" to do anything and the owner is \""out of town\"" and a manager is \""not available\"".  Learn to run a business. I am always able to call the owner for help at my job if there is a problem. I won't be back. I should have checked other reviews first.