I am a Vegas local and have stayed here on two previous occasions.  Both times were with Groupon/Living Social deals and I was very happy.\n\nFast forward to a month ago when I purchased another Groupon for a Spa package and hotel stay.  \n\nThe first time I called to book a date, I was told their reservation system was down and that a Supervisor would call me back the following day.  No call back.  I tried again a few days later and was told that they did not have the correct codes to book the Groupon.  I was also told a Supervisor would call me back.  No call back.  I again tried a few days later and was the told the same thing.  They did not have the correct Groupon codes to make a reservation?????   I was again told a Manager would be contacting me immediately.  A Manager did not call.\n\nMy next call was to Groupon.  I was immediately refunded my Groupon purchase and told that others had experienced problems as well.\n\nBuyer beware.  Not sure what is going on here.  A shame really considering it is a really nice Hotel.