Ok this is hard for me beause the food is 6 stars.  I take my friends, family, clients here and everybody raves about it ..... but.  The smart ass kids at the counter have got to go.  I don't know their names but  one in particular should retire and become a lawyer because when you ask if you can have your sandwich on Italian (roll) instead of focaccia he says \""Focaccia is Italian\"" and then looks at you smugly.  I took the high road and neglected to point out to him that a baguette he offered was French.  He should  pay less attention to geography and work on his note taking skills because after all that, the sandwich still came on a focaccia.\n\nSo I hope the owner hears this, your front line of sales at the counter makes me want to go somewhere else.  Your six star food, averaged with your zero star staff puts you at a 3.  And yes Guiseppe, I want to drink diet coke and I don't need a lecture on how it has \""echemica that is a bad for your brain\"". If you feel so strongly about it, then don't sell it !  I'm sure your meats contribute to heart disease but you're not grimacing when I order a porchetta sandwich (which is unbelievably good by the way)\n\nSo Andreloi, please get someone up front with a smile and who, at a minimum, has read a pamphlet on the basics of customer service.\n\nHate having to write this one.