Explosive vomit and diarrhea!\n\nReally wanted to like this hotel as it is a favorite of my parents.  Not sure how it got a 4 diamond review with worn carpet, tired room decorations (and we were in one of the 'upgraded' pool view rooms) - and one of the best - pay $10 for the pod coffee in your room.....Skip the $25 VIP check in too.  On the phone, we were told it included not waiting in line to check in or the buffet and access to the spa for basic things like the sauna - but upon arrival, that was not the case.  Front desk and check in people both on the phone and in person seem to be a bit flippant - not at all the customer service you usually receive at a '4 diamond' location.\n\nWe had been together as a group of 8 people eating at all sorts of restaurants on the strip - then down to 4, having stayed downtown at Bally's and then our last 3 nights at Golden Nugget.  We all ate together at the buffet - nothing fancy but great service and great selection of food based on the price - also had a really great meal at the Italian restaurant inside of the Golden Nugget.  On Tuesday night, my girlfriend and I ate at Lilly's the Asian restaurant and had fantastic service and great food.  On Wednesday night, when we returned and got our vegetable rolls and Pad Thai to go, it was also great at 10:30 pm, but at 2:30am, that's when the trouble started.  My girlfriend was hit first with vomiting and diarrhea then it hit me 30 minutes later.  Lots of fun with only 1 bathroom.  I thought we were going to die - and this went on for hours.  When I could finally pick up the phone and report this to the front desk, I let them know what was happening, because we certainly wouldn't want anyone else to go through this.  I asked if someone could send up ice, water and 7 up which I thought might help with the constant and non-stop vomiting and diarrhea.  They acted like we were drunk or hung over (I think we each had a beer that day) which I'm sure they get a lot - but explosive vomit and diarrhea.  About 40 minutes later, room service showed up with a $38 charge for 3 small bottles of water and 7up in a carafe watered down with ice.  I signed the slip in desperation for some relief and thought we would deal with it later.  \n\nFront desk had told us we would need to do an incident report, but the thought of looking or talking to anyone was too much until  finally by Thursday night, we thought we could keep it together long enough to have security up in the room to do the report.  He apologized profusely and was wonderful, and when we told him about the room service charge, he said that was definitely something that should not have happened.  He said he would turn in the report and because it was the weekend, we probably wouldn't hear from anyone until Monday.\n\nMonday, Tuesday - finally on Wednesday we called and here is the response we received from Richard Smith, claiming to be the manger of risk management of all Golden Nuggets.\n\nBy the way, we were only asking to have the room charge reversed.  As a courtesy, they should also have reversed at least one of the room nights.  Nothing doing  - without proof - just our word against his.  We calmly mentioned we owned a restaurant and knew the importance of safe food handling and that given the rapid onset of these symptoms and that NO ONE ELSE in our group had these symptoms, it was from something that was contaminated, cross contaminated and / or someone didn't wash their hands.  Without a doctor's report, nothing he could do.  I mentioned we were basically trapped in our room and couldn't leave, we missed two shows we had paid for on Thursday  night, and reversing room service charge seemed like a reasonable request as did reversing one room night.  Nope.  Not without a fecal sample.  So while I am finally feeling back to usual as of yesterday - nearly 7 complete days later - my girlfriend is still not feeling well.  I asked if I could speak with someone else as I really could not believe this was his stance and he said no - he was it.   He actually said that we should have gotten the water, ice and 7up ourselves, which I replied we had thought was a really bad idea since we couldn't stop the bodily fluids from coming out both ends and thought that would be bad going up and down the hallways.   I calmly told him I would definitely be escalating this and writing on line reviews warning others about this horrific customer service and I was told to be careful, they take liable very seriously.......