There's a reason why I believe Fed Ex (I prefer Fed Ex for many reasons- excellent service, ground shipping is reasonable, and dependability overall) to be superior when it comes to shipping your packages. The experiences here reinforced my belief. (Ok, you've probably seen (or heard about) the recent videos of the delivery drivers throwing the fragile boxes over the fence- it was all over the news last month, during the holidays.)\n\nThis small store is located near the La Bonita supermarket. My husband went here several times for packing and shipping services. My husband sold some limited edition statues (read: FRAGILE) for his dad. These statues (John Wayne, Laurel & Hardy, The Honeymooners) were collector's items. In addition, they were very heavy. The rep said that his packing of the statues was excellent, and claimed that \""The only way these are going to break, is if they get run over by a truck!\"" Well, he was wrong. It was a big mess. The buyers had to request refunds. My husband had to call this guy up several times, and then he referred them to corporate. I think there was a total of four visits here, and only one statue made it to the buyer without any damage.\n\nNeedless to say, we are no longer selling fragile items of this nature. After several failed attempts, it's safe to say, we will not be using this shipper anymore. We don't want anymore headaches. It looks bad if you're a seller, and items can't be shipped in a proper manner. It's frustrating because you do your part as a seller, but depend on the shipper for service, but this company cannot deliver its promises.