In spite of my fantastic stay a few years ago, Palms Place has really gone down hill over the years. We stayed earlier this month for two nights (Studio; Room #23319), and boy was I disappointed!\n\nCustomer Service: \n-Checked in, go upstairs, open door, find stranger sleeping in our room. Seriously Palms?!\n-Front desk gave us all the room numbers we had booked for a group booking (requested all the rooms to be on the same floor.) When people began checking in, they were issued rooms on different floors even though the front desk promised to hold those rooms for us.\n-Compensation for the mix up in our group booking? Manager comes out to say we can upgrade to a penthouse only if we gave up all three of our 2 bedrooms and one studio AND pay an additional $$$ (can't even remember what the amount was because it was a ridiculous amount and by this time I was so mad that I was seeing red because of their horrible customer service!)\n\nRoom:\n-Two televisions, however only one worked\n-Broken light\n-The thing to plug the bathtub so that we can fill it up, didn't work/broken\n-TV: channels were not clear, static/pixelated\n\nHousekeeping:\n-So after finding the stranger sleeping in our room (and the front desk asking the person to leave due to a mistake on their part), I had requested that the sheets be changed. (Sorry but I am not getting in between the sheets of a bed that has been slept by a total stranger.) We went out and came back to find the bed sheets not changed....\n\nDon't book this hotel!