I used to like this place, and now I HATE this place! I would rather be starved instead of going back!\n\nI came here a year ago and the experience was good. This year I came again and it's totally worse than last year. The service was lacking. First of all, we made a reservation through Open Table, and we were very sure it's made because at first, the hostess was able to see it and be able to say my husband's name correctly. So after we got seated down, we notice that the points weren't added to our open table account yet, so my husband asked the hostess about it to see if they have checked us in. But then at that point the hostess said he didn't make any reservation, I guess they deleted it after we got seated, as we couldn't even see the record on our open table account either. The record was there before we got seated, and then disappeared after we were seated. So we didn't get to have out points on open table and it's definitely their fault, not ours.\nAt the end, when we got our check, we forgot to show them the Total Reward card to get the 10% discount, and my credit card has been swiped but I haven't signed yet. So we asked if they can redo the bill for us. They said no because the credit card has been swiped. I got too upset that i didn't argue with them and just paid them and decided not going back. I know that it's not final as long as I don't sign the receipt, they could have voided the one that I haven't signed, and redo the bill with my total reward discount. I know other restaurants would do that as that happened to me in the past. They just needed to void the charge on my card especially I haven't signed. I still give them 15% tip at the end though I am totally dissatisfied with their laziness and wrong doing (including messing up our open table reservation). They don't deserve tip but I gave 15% anyway, as this is the last time they would see me setting foot at this particular restaurant.\n\nI want to note that the service at the one in Town Square is way way way better than this one in Paris Hotel. The Town Square doesn't offer Total Reward discount (of course as it's not in the casino) but their price is lower than the one in paris hotel. Unless you really really really want to look at Bellagio Fountain while eating, otherwise, there is no point to eat at this one at Paris Hotel. You don't really see much of the Bellagio Fountain anyway if you are not sitting at the outside patio.\n\nI am not going back to this Sugar Factory in Paris Hotel ever again. I think it's either the employees lacking training, or the management of this particular one is not doing their job well in training their staff, or maybe the management didn't treat the employees well making them staff not doing their job well. \n\nIf you want to ask me about the food, the food is better at the one in Town Square as well. I always like their red velvet sundae but this time they have changed it to something that tasted so nasty in SF Paris Hotel. While the red velvet sundae at the one in Town Square is still good. I visited both within the same week, so the comparison is a fair one. And yes, I had red velvet sundae twice within the same week but at different location. The one in Town Square is much better than the one in paris hotel!!!!!! At the one in Town Square, the server and hostess are way better, they didn't mess up our open table reservation, greeted us nicely, always have smiley face. The staff (including the management, not just the staff on the floor) at SF Sugar Factory requires a lot of improvement.