DO NOT DO BUSINESS WITH THEM! Find a place that will not take advantage of you and that you know you can trust because if they can take your money they will. Very unreliable and untrust worthy. Deceitful customer service and you never know if the person your speaking to is actually in charge. Not consistent and if you receive the wrong info YOU WILL PAY. Spoke to a man who assured me the date I scheduled my bill pay would not cause me to receive a fee. Sent out rent and was no problem. One month later bill pay sends out the rent a day later due to a holiday and they charge me stating that the rent shld have be be received PRIOR to rent due and NoTsent out prior which was not what I was originally told. Apparently the two men I spoke to before about this situation were BOTH fired or left the company when i told them what i was told they said that Ishould have asked for a supervisor and will not give me my fee back. I was under the empression that these were the people in charge of these situation since they were who I was tranfered to. Although I was careful and even pay  extra for rent every month they do not appreciate the business of their customer.. A single mother working two jobs and they take my money with a smile and brush me off. I expressed to them that I didn't understand how I am paying for the mistake of their employees.  They apologized and said  that they do not usually run their business this way yet they still refuse to refund me the fee stating \""i will speak to my supervisor but i know they will not waive the fee. ironically enough I was under the impression that I was already speaking to a supervisor. Now I have to spend the  remainder of my lease on edge because I can not trust them and I have broken fans and curtains that have not been fixed. These were broke the day I moved in (6months ago) and they still haven't fixed them. The possibility of them blaming me are higher and higher everyday they neglect this situation. I wish I knew how deceitful they were before I moved in. If you do decide to do business with them make sure you include a third party..preferably a lawyer. Not joking. It may be the only way you won't be taken advantage of.