We usually stay at the wynn/venetian however we got a great rate and decided to give it a try. Upon checking in I requested a room with a king size bed and was told they were out and to try back tomorrow. When we got to our room it was rather beat up for only being open six months. The housekeeping staff really needs to get it together here. No coffee for the coffee maker, safe was broken(but fixed when we called down), shower gel was opened and 3/4th full......The next day we went down to the pool to layout. We went to the bar and asked if we could order breakfast and was told we couldn't order food until 11am. It was 9:45 so we went inside to the coffee shop(the only place to get breakfast besides the buffett) and got some fruit and coffee to take back to the pool. On our way back to the pool a man said we weren't allowed to take food out to the pool!!! After some persuasion he allowed us to take our food out. After the pool we decided to see if we could move to a room with a king size bed. I went down to the lobby and and spoke with the man about the room issues and he was super nice and understanding and upgraded us to a beautiful suite overlooking the bellagio fountains on the 63 floor. Wahoo things were turning around..so we thought. The new room was beautiful with a few mishaps from the housekeeping staff again. No robes, doorknob broken on bathroom door ahhhh...Also the people that answered the phone here and that worked in the EAT shop were rude too. It's like half of the people at the cosmo went through customer service training while the other half were hire from mcdonalds down the street. Needless to say we will not be returning to the cosmo again.....