I'm glad I'm not the only one that has observed sub-standard flair from this location, management is piss poor and doesn't get it, now they won't get my business. \n\nI ate there in December with family and the experience was that of a very \""OFF\"" operation, nobody to sit you, the front was totally bare, 2 members of the wait staff walked around and served their customers while my party and several others just waited around, a manager that was no where to be found who should have been observing what was going on but was in the back room probably surfing the internet. \n\nFood was overcooked, 3 orders of Eggs Benedict may have well been hard boiled and the sauce had turned, the one order they got right or got it close to being right was the simplest, eggs scrambled with cheese, whomever came up with the idea that you cook it, drop it on a plate and sprinkle the cheese over it and hope that it melts needs to have their cooking spoons taken away but it was tolerable. \n\nMade a few comments to the manager at that time, she was apologetic, I gave them another chance, they blew it again, Sunday morning, busier restaurant, staff met us at the door, sat us and we waited, and waited and waited, watching the waiter from our section walking around the parking lot was a lot of fun while we waited. Finally a waitress came over and got our drink order, could have shown up with water then taken our drink order but it didn't go that way, a few minutes later and we're still waiting, finally some coffee, water, other drinks and she walks away, HEY WE'RE READY TO ORDER, I know she hears it, I'm boisterous at that point, no difference, we wait some more. \n\nFast forward to the food, everything cooked wrong or entire orders are wrong or in one case it has to go back and before finally throwing in the towel and telling the waitress cancel the re-order, everyone is done but one person who didn't end up eating because for some reason it takes longer to cook a medium rare steak than the well done one they delivered or maybe the eggs were still being scrambled. \n\nI called the manager over, advised her of everything that transpired, pointed out her employee was back in the parking lot walking around, talking on the phone and smoking to which her response was oh he's on break, 3 times in the last 30 minutes... wow I wanna work here you don't have to do anything! \n\nFood = Crap\nService = Crap \n\nThis is not indicative of the chain but this location = CRAP !!! \n\nHope they manage to turn it around or there will be another closed food location in Litchfield Park!