A few different areas to review here.\nWe live in Phoenix and were running in the Phoenix Marathon and Half Marathon.  There were a total of 5 of us.  I had reserved two rooms, one with a king bed and the other with two beds.  I had confirmation #'s for both rooms and both rooms were in my name.  The day before our check-in I called the hotel to confirm and to ask them to put our friends name on the room that had the king bed in it because they were most likely to arrive before us and would like to check-in without me there.  As it turned out, we arrived together so we checked in together. \nI was first and was given the king room.  When I advised the clerk that I had reserved the double room for me he looked for the other room and I could tell from the look on his face that there was a problem.  He took my piece of paper that had our confirmation #'s written on them into the back office where we could see everything play out on the video screen that was at the front desk.  Soon a man came out that must have been a manager - advising me that we were suppose to check in the day before for a 3 night stay and when we didn't they cancelled our room.  I told him that that was a mistake on their part because I had booked the rooms at the same time with everything being the same with the exception of the # of beds in the room.  He again told me that the room was cancelled and that they were full for the night and there was nothing he could do.  I was getting pretty angry now and told him that it was unacceptable especially since it was their mistake and he had better find me a room.  Believe it or not but he found me a room!  Then when we made a joke about how lucky we were to have him solve the situation, joking that did you have to throw someone out, he told us that it actually caused him a lot of work to find a room for us!  Really, it caused you a lot of work??  Your clerked messed up my reservation, it wasn't my fault and you are complaining to me that this caused you extra work??\n\nThe hotel was advertised with having a hot breakfast for the runners which it did not have.  They told us that we could have a danish and coffee.  We also had coffee in our room which was fine.\n\nThey advertised shuttles for the runners. Yes, this was available but we did not use this service.\n\nOur room was old because the hotel was old.  The room was very clean but did have a smell to it.  I think the housekeeping staff does a fine job with what they have to work with.\n\nWould I stay there again?  No