I pulled up and dropped off my clothes (underwear, undershirts, socks, jeans, and a few cotton shirts). There was nothing that needed dry-cleaning. I told Erin (the blond woman) that I wanted the fluff and fold. She said it would be ready the following day.\n\nI go back two days later and they had dry-cleaned 5 t-shirts, 1 pair of jeans, and 1 hoodie. No permission was ever given and I specifically said that I wanted the fluff and fold. None of these clothes were nice enough to dry clean and there was no risk of shrinkage. THE ENTIRE BILL WAS ABOUT $80 WITH WHAT SHOULD HAVE ONLY COST ABOUT $30.\n\nWhen I questioned Erin about this she said that I never explicitly told her not to do the dry-cleaning. \n\nBesides this this place is just way to expensive for just getting your clothes washed (FLUFF AND FOLD is just a marketing gimmick). Just by a washer and dryer instead or go someplace else. \n\nIf you dropped your vehicle off to get the air conditioner fixed and when you returned they had fixed the transmission, replaced the tires, and redone the paint., then they heldyour car hostage until you paid for all of the additional work, wouldn't you be pissed? THIS IS THE SAME THING. AVOID.