Arrived 6:50 am pulled up to the express oil change, (fast lane)  service mgr comes over to fill out ticket and asked me who my appt was with, when i told him i didnt have one he started being snippy, i never needed an appt before, ive been coming here 2-3x  a yr for 3  yrs, so i go into the lobby to find it filthy and no coffe yet, whats going on here in fancy scottsdale? I think i need to find a new Dodge place!!