I was very disappointed with the service or lack there of from benefit air. \n\nMy A.C. unit wasn't working properly so I called Benefit heating and air. I was charged a $79 service for the tech to come out which seems to be standard with most of the companies. From the moment Chuck the tech came out he was only concerned with selling me a new unit. He spent almost all of his time taking measurements and giving me a quote on a $9000 new unit. When he finished I asked him if he repaired or replaced anything and he said no. When it was all said and done I paid $79 for a quote on a new unit. \n\nIN MY OPINION THEY SENT OUT A SALESMAN NOT A TECH.\n\nAfter he left I called around for a second opinion. I found a company that didn't charge a service fee for coming out. The new tech arrived, determined the problem within 10 minutes and asked if I wanted it repaired for $149.00. What would you have done? $9000 or $149? That was a no brainer for me. \n\nBenefit heating and air was NO BENEFIT to me.\n\n( In response to Michaels reply )\n\nI did contact Michael who apologized for my negative experience and offered and sent out a refund of my $79.  \n\nThanks again Michael