From the moment I walked in there was terrible music played in the lobby and a screaming child echoing through the building. I understand everyone has a bad day now and then, but I have to say this was a terrible experience. My therapist was nice and knowledgeable, but a bit long winded and lacking in that \""soothing touch\"" you'd hope from someone who's getting ready to put water up your butt, an intimate experience to say the least. The child screaming could be heard the entire time. The water was cold. Nothing was achieved from my session. 1 week earlier I had a session at a different Colonics place and it was a wonderful experience that had great results. After an hour of what can only be described as one of the most awkward and uncomfortable experiences I've had, I was told that I owed $12 as a tip, even though this was a Groupon gift. I understand you should tip your therapist, however, a tip is based on the experience, and I didn't feel a tip was warranted. This upset the rude lady behind counter who made it a point to show me the small sign in the lobby stating that tips are necessary. Do yourself a favor and DO NOT go here.