I needed to have my oil changed so I was near by and decided to try out this place. I don't know a lot about cars and mistake that I made was to trust the staff of cobblestone to navigate me in the right direction with proper and honest information. \n\nI did replace the oil. The staff of cobblestone insisted that I need to change 2 filters and recommend a coolant flush in my car; and said it would be better for the air I am breathing as well as the car itself. I trusted them and decided to replace 2 of the filters and hold off on the $90 coolant flush. \n\nAfter $110 dollars later, I had my oil replaced as well as 2 filters in the car. I was also charged for additional oil without my consultation. When that was address, all I was told is that \""I SHOULD HAVE been informed of that\"". After speaking with my boyfriend, it turned out that 1 of the filters had just recently been replaced by Lexus in the last 45 days as well as the coolant flush had been preformed during that same time . \n\nI have attempted to put in my complaint with the manager, however, I was basically told, what's been done has been done. Sorry.\n\nSo, what's most important in all of this; is that Cobblestone's sales strategy is to   recommend thing that your car needs to have replaced based on manufacture recommend mileage; even if you just completed the services the day before and by obvious observation, you don't need it!\n\n\nREPLY TO THE COMMENT: Oh you sure did. No one doubted the transaction whatsoever, my concern was the fact that your technician directly looked at the filter and KNEW it didn't have to be replaced but still insisted that it will be better if I do it. Dishonesty is what i would call it. \nWe gave you the opportunity to address this, as you clearly showed you were not very concerned with a disappointed customer. \nUnless your will address this and handle it properly, no there is no chance for you to earn my business back.