I rarely complain even when receiving bad service. However, in this case the service I received (or rather didn't receive) was horrific!!!\nA few months ago, my mother traveled from overseas to visit my family and I for a 2 weeks. I purchased a room for her at this Days Inn well in advance and paid in full. We arrived to check in late in the day and were told that my mother's room is a smoking room. My mother suffers from a respiratory condition and when we walked into the room it was clear that she would not be able to stay in it. The room STANK and had a standing cloud of smoke. It was actually visible!!!\nWe went to the desk and asked to change the room. We were told that there is no other room. When we asked to speak with the manager we were told that she's unavailable. When we insisted the person at the desk finally called his manager on her cellular. Here's where it gets interesting...\nGina Padilla, the manager, began blaming me for the situation! Really? Here I was trying to figure out a solution for helping this establishment keep my $600 and am being blamed for not landing sooner in the day at the airport. I finally asked for a refund. Once again, demonstrating horrid customer service, I was refused!\nEventually, I stopped payment on the funds to the Days Inn and promised Gina Padilla that I would be writing this review. Maybe she can take notes on how to fulfill on a promise to render good service.\nDO NOT STAY HERE!!!!