If it was just based on the food, I would have given it a solid 4 or 5 stars. Unfortunately their service is their crutch. Even when placing delivery orders, the staff seems to always sound and feel uninterested. Same goes for when you go in person. It almost feels like everyone hates their job. Well that's at least how they make you feel. We keep going back because of the food, but their service needs some help. Had amazing service when we used to live closer to the Northwest Pin Kaow location, but unfortunately we don't get the same TLC on this side of town.