Although the food was good, I hate to say that the service this time around was not. My first time here a few weeks back was much better, even though the place was packed, we received constant, excellent service. Tonight was a totally different experience. We ordered an app and two pizzas, waited at least thirty-five minutes, app never showed. When the pizzas arrived we asked that the app be cancelled. Our server came back to say the pizzas just cooked faster than our little dumpling app (really??). I can forgive a mistake (like if someone forgets to put our app order in...) but I don't like being lied to. She proceeded to say that it was being cooked and that the manager would swing by and 'take care of it'. We never saw such manager, our server only checked on us once, and I left with a bad taste in my mouth. I love the feel of this new Sammy's but one cannot live on ambiance alone. There's a small mom & pop pizza spot down the street from home that always delivers on the service front. I'd rather give them my business no matter how meager it may seem. It would have showed some good character if a manager would've showed up and simply apologized for whatever mistake was made. No need to comp anything, just own up to the mistake, apologize and move on. Very disappointed, I really wanted to love this new location.