First off I'd like to preface this review by saying that I've being going here for at least the past 6 years. Service has always been just alright, but you would think since I come I'm in quite a bit, that'd would have at least changed. Nope. I also want to say that by far, they have my FAVORITE Tom Yum and Yum Woonsen. Order it every time. No other restaurant makes it as good as they do. But to the docking of stars. My husband no longer wants to dine here after basically being ignored one visit. We were barely acknowledged, just enough so that we finally got to place an order after being seated for 20 minutes ( again, we know what we want and just wasn't approached prior to this.) When we got our food, I was willing to dismiss the lack of service in the beginning, because the food is just so dang good and  I had an ok history with them. Buuuut, we weren't even on their radar during the meal. Our waters were not once refilled (or offered), no one asked how our meal was, or even if we would like anything else. Nothing. My husband was furious. We talked to them about how we felt neglected from the awful service, and their decision? Give us 10% off. Um. Ok. We are very reasonable people and are pretty polite, even if it comes down to complaining. Had we had a large bill, 10% would have been sufficient. But for two meals, they basically covered tax. Poor customer service recovery, in my opinion, especially for someone that has frequented there often. \nReally disappointed.