I purchased a groupon for two for 80 minutes for my boyfriend's 21st  birthday that was $139. When I called to make my appointment I looked at the yelp reviews prior to see if anyone recommended any therapists. I asked for the popular therapists and immediately Sue asked if I have been here before. I wasn't sure and said yes I think so because I've been to massage places before but wasn't sure if it was this particular place. She demanded I pay full price and can't use the voucher. After she tried looking for me in the system and couldn't find me I was able to use the groupon. The day of the massage came and my boyfriend woke up with a sharp painful back pain and couldn't get out of bed. I called to ask if I could reschedule and Sue angrily addressed me by my name and said that I can't because I wasted two 80 minute blocks in her schedule. She came off so rude and irritated when I was being polite the entire time even after she kept being so rude over the phone. Something came up and I asked to reschedule. Things happen. She refused to let me reschedule. Regardless of the cancellation policy there was no reason to treat a customer with such irritation and anger. I'm sorry I couldn't make it. This was such an unprofessional experience and just wasted $139. If she were to handle this situation in a polite and calm manner I would not of been upset and just accepted that I wasn't able to make it.