I went into this shop with the simple issue of a loose heel on a pair of Charles David peep-toe pumps. In hindsight, I should have just bought myself some Gorilla Glue and done the repair myself. These were my MOST favorite shoes and they butchered them. What did they do? Let me count the ways:\n\n1. Scratched and scraped the acrylic heel all over\n2. Screwed two GIANT screws into the heel from the inside of the shoe\n3. To try and cover them up, they inserted a humungous pad...that was dirty...and it elevated my foot almost to the point of it no longer being in the shoe at all.\n4. Glue. Everywhere.\n5. Must have had it in some kind of vice while being heated because it is completely misshapen. \n\nWhen I brought all of these things to the attention of the man at the counter (as I was fighting back tears, literally) he looked at me and said \""you still have to pay\"".\nI will never, ever go back here and would not recommend this place to anyone. If I could give zero stars, I would.