If I could give this place no star, I definitely will. Horrible, horrible customer service. All they care is money, nothing else. There is no basic trust on the patient. I got my invisalign from Dr. DiCarlo. I told him in advance that I could only stay in pittsburgh for a year then I would move to some other place after graduation, cause I'm aware of that the whole treatment takes at least a year and half and you have to come back to see your doctor once a while. He promised that it wouldn't be a problem. They can just mail the new sets to you without me coming back. However, that didn't work. Before I leave I still have at least half a month to go and I DO need to come back cause my teeth need some adjustment to fit the new set. Instead of coming up with a solution all they told me is I had to make the payment immediately! Yes, that's the first thing came to their mind! Don't get me wrong, it's not like I still have several thousand dollar balance. My whole treatment costs $3500 and I paid $3000 within two month after I started my treatment. I WANNA hold the $500 until I finish my treatment cause I don't want to make them become very irresponsible since the patient is away. However, I DO understand that this may not be acceptable for them. I'm willing to make the full payment before I go. Unfortunately, I got a phone call on the day before my last appointment and was told that I HAD TO make a full payment within 24hrs, otherwise they will cancel the appointment and won't release the new sets. I was so shocked by the dramatic change of their attitudes. I understand that they might think I will be away so they may lose this $500. So I told them how about I had this appointment and make the payment in three days before I go. Surprisedly, they said NO. I was so speechless. It has been ridiculous. I'm a graduate student in pharmacy and just got a job in hospital. I'm pretty sure that I'm able to make the damn $500 payment. ALL I have to do is do some transfer and it takes time. Sadly, they have no trust on patient. How are they expecting the trust from patients?\n\nNo, I wouldn't recommend this place to you, from the bottom of my heart.