I received a ten dollar gift card to Best Buy recently (as much as I am thankful to receive a gift, $10 won't get you much at an electronics store!).  In any case, I figured I might be able to pick up at least one little item for that price.  \n\nWhen I arrived at the store today (12/12/12) around 1:00 PM, I looked around and found a female employee (whom I cannot describe other than she was wearing a tan cardigan on top of her store uniform).  When I explained the little predicament I was in (looking for ANYTHING under ten bucks that I might buy), she looked a bit annoyed, and suggested I buy candy (perhaps she thought I had been given a ten dollar Visa or American Express gift card and I should take the card elsewhere to buy said candy...but then, why would I be so foolish as to go to an electronics store with a $10 gift card that I could take anywhere? Or maybe Best  Buy actually does sell candy...I don't know). \n\n In any case, after I awkwardly laughed at her suggestion to buy candy, I reiterated my problem, and she walked me over to the DVD section, where there are at least a few cheap DVDs.  She indicated that some were $9.99.  I stated, \""That's good, except with tax, it will be over ten dollars,\"" to which she responded: \""Well, yeah.\""  Apart from the fact that I wasn't asking for something I could buy with the gift card PLUS additional money, her sarcasm was, yet again, off-putting.  She kept stating that most stuff in the store falls above the ten dollar threshold, and because of the \""I'm so done with this customer, get me out of here!\"" vibe that radiated from her being, I thanked her with a smile, and indicated I could take things from there.  \n\nI found an area for DVDs on clearance for a price of $3.99, that she did not even bother to bring me to for some reason, but frankly, I either had most of the movies, or they didn't appeal to me, so I didn't end up buying anything today.  But the employee at the door, a young man, said \""Thanks for coming in today,\"" to the elderly gentleman about fifteen feet ahead of me leaving the store.  When I got to the door, however, the aforementioned door attendant gave me a hollow, almost annoyed glance, and looked back into the store, not uttering one word of thanks to me.  Now, I don't normally care that much whether an employee says goodbye to me or not...but when I witness it occurring to another customer right ahead of me, of course I'm going to note the lack of politeness when no such kindness is extended to me....what am I, chopped liver?!?!   And the annoyed look was certainly unnecessary.  \n\nAs an investor, I have seen the financial trouble that Best Buy is having in a world where internet retailers such as Amazon are totally undercutting them.  It is for this reason that I have to wonder....where is the customer service?!   What makes a tangible, real-life store different than an online retailer?  Two things:  getting to test the equipment, and the PEOPLE!  The customer service, getting help, and answers to questions.  \n\nI have already written another less-than-complimentary review of different Best Buy location (I promise, I don't have any ill will for the company...I'd actually prefer them to garner my highest praise), and it all hinges around the same issue...customer service.  It  always seems to be that the store is either like a middle school dance, with the employees awkwardly huddled with their friends talking, looking out at the customers but too timid to ask them if they need anything....or it is like today where the employees just seem to act as if they have better things to do.  \n\nNOTE TO ALL BEST BUY STORES:  If you want to stand even the slimmest chance of surviving the fierce competition that online retailers are giving you, then fix your customer service.  I believe that there is a large group of people that still, and will continue to want a real-life shopping experience.  Give them a good experience, or I am almost sure that your company will go the way of Circuit City...out of business.