I've been an avid customer for over a year - going in every 2-3 weeks for a manicure or fill, and a pedicure.  I receive their email coupons and the last time I went in, I forgot to print out the coupon and asked if I could just show the coupon from my iPhone.  The owner insisted that I have them but finally honored them if I emailed them from my iPhone to their inbox.  Why not just give me the coupon price since I'm an ongoing customer?  The entire staff knows me by first name yet they're lacking in true customer service.  \n\nI also don't like how they \""nickel and dime\"" you with add-on services.  The shellac polish on a manicure is really that much more??  My mani & pedi came to a whopping $60 (with coupons!), so with a tip it was $72 (I still like to tip 20%).  This is WAY too much.  \n\nI'm sorry but I'm going to have to find another nail salon.