Some of the staff here are very nice and helpful.  However some others seemed to not care or want to help and thus can ruin a vacation.\n\nI made a reservation with Groupon for 2 nights and 2 tickets to the Mystere show for $250.  \n\nThere was a miss communication and I missed the scheduled show time.  I showed up the next day which is when I founded out I missed the show, and was told that despite being a normal show day, today was a special off day.  \n\nAfter asking the ticket staff member about my options she said I had none as the show would start on Saturday after I left on Thursday.  \n\nI then called the front desk and was transferred 3 times until some gentleman at the box office quickly told me I had no options and was out of luck.\n\nI write this negative review for some of this resorts unwillingness and lack of care to accommodate and care about providing their paying patrons with the best experience they can.  \n\nI felt treated like a just another dollar sign to them and just FYI at no point did I ever antagonize any of the staff members to provoke them to treat me as such.\n\nSo with all that said:\n\n** Those thinking about staying here, you best hope that your experience goes without trouble otherwise.....\""you're out of luck\"" **