This is what I sent to the corporate office I was so upset.  3 days later they sent me an apology and going to let the store manager know and that was it. \n\nNo one cares and customers don't matter\nHere's my email.\n\nI just had one of the worst experiences in a Mens Wearhouse ever and thats why I'm sending an email. This has frustrated me all of yesterday and still is.\n\nI moved to Las Vegas from Missouri.  Shopped at your Springfield store many times for years and have bought many slacks, shirts, suits and walked away very happy.  I'm in sales and I know what keeping a customer means to me. \n\n  Yesterday I  went to Store No. 2401  1159 E Twain Las Vegas.  My wife and I went in for slacks and shirts for my work.  We were greeted by  a gentleman named Marcus, who was a very helpful guy.  He took me to the area of slacks.   I explained what i was looking for and he shared with me the great sale going on.   Talked up the sales sign where it clearly states if I buy 3 pairs of slacks they would be $45 a piece.  Great lets get started.    I picked out a few shirts as well.   I was trying many slacks and shirts on.  Finally finding the perfect set of 3. Trying everything on and getting fitted for a HOUR and 1/2 wore me out but I thought it was going to be worth it in the end.\n\nI was so wrong.  I went to checkout and then this is where it got insulting and made me upset.\n I guess that 2 of the slacks were not the sale price but a different slack and were $90 a piece.\nSo a manager named Joyce came over and said \""if you noticed the price and see that these slacks are better quality slack theres no way we can sell them for $45 and I would get fired if I did\""  Again Im in sales and I've been trained to pick up verbiage and tone in voices.  The way she came across was very insulting.  I was freaking fuming.  Here I am on my day off which my wife had planned out the whole day for us and I talked her into going to Mens Wearhouse for just a few minutes.   \n\nHere's my problem     The time I took trying many shirts and slacks on and getting the slacks fitted.  Thinking that I would be walking out the door with 3 pairs of slacks and the 3 shirts.  The way it was handled was HORRIBLE, the way i was talked down to  because i wasn't buying the better quality of slacks.  I couldn't tell difference in slacks.   Thats not my job to know these things.  IT'S YOURS!!!  ITS NOT MY FAULT.     If I took a client and had him spend an hour and a 1/2 with my product and I bragged about the wonderful sale and the deal he was getting and when it was time to ring up the order I told him sorry YOU CAN'T have it.  Holy crap.    If that mistake was made, I would have honored the deal knowing that he will be back for years to come.  Lose a little, but gain a lot.  The biggest part of sales business is Word Of Mouth.  I work with 63 salesmen (MEN)  Do  you realize that business and the competition  there is in Las Vegas?  Not only have you lost me as a repeat costumer but a chance for referral business.  I'm going to give my opinions about TMW when I get back to work.      \n\nThe point is not about me paying $90 each for the 2 slacks, I went ahead and bought the 3 shirts and one pair of slacks because I didn't want to go drag my wife to another place and have to start the process over again and be even more wore out trying crap on again.  Now I have to do this over again at another time.  I'm pissed about that.   The point is.... i was promised a deal and took the time to get it.  It wasn't delivered.  I was talked down to and insulted.  You guys took something away from me that I thought i was getting.  It was a let down.  You guys should have lost a little to gain a lot.  You would have gained way more than a loss of probably a measly $100 for you.  It's not acceptable. \n\nSincerely, one lost customer that does't know the difference between the quality of the 2 sale slacks.\n\np.s. i never left the fitting room and never took a pair of slacks off the rack off the rack, the 7 slacks that I tried on were brought to me.