I'm not sure where to start. So I'll start at the end. Disputed charges, 18 phone calls, refunded money, and two months of life wasted. All because they sold me a couch that was not made of the same material as the couch in the show room.  Seriously the foam inside was different used and dirty.\n\nTechnicians they send to your house don't even know what they are doing and they don't speak highly of their own company. No and I mean no customer service at all. They play games with you on the phone. They use super nice statements and happy tones to try to calm you down before your even upset. Then they state policies and try to get you off the phone ASAP. I guess this is why the stores don't have direct phone numbers. \n\nBottom line. This company only cares about money and not you! \n\nThis was the worst shopping and customer service experience of my life. The products are no good. Spend a few extra bux and go somewhere that sells quality. When making large purchases customer service and peace of mind is worth every penny.