We ate here twice in the past week while we were in Phoenix (same location).  The wings are great (get the crispy version (bone-in) with whatever flavor.  Pizza and salads are also very good.\n\nEnough about the food.  The first night we met some friends and were about a half hour late so they had already ordered so we dismissed the poor service.  We didn't have silverware and when my wife asked, the waiter asked if a plastic fork was ok.  She had a salad and wings.  I looked up and asked U Wot M8?  \""Are you serious?\""  He just stared at me and said he would go get one but they were dirty.  I said we don't want a dirty fork and he just left. He came back with not one, but three sets of perfectly good silverware wrapped in napkins and they were clean. Needless to say, the waiter was dreadful and I had a hard time tipping him anything but I mustered a small one.\n\nThe second night we came back and the place was dead, maybe at 20% capacity but the lounge seemed busy (on the other side).  We even prefaced our meal and told our waitress about the horrible service the night before thinking she would get the hint.  She didn't.  Our food took forever, even if the bar was crowded.  She was not attentive to our drinks and, again, I had a hard time justifying a tip.\n\nBottom-line:  Go for the food because it IS good but don't expect anything beyond that.  They must train the staff to give horrible service on purpose.  I don't know how else to justify what we experience on two different nights with a small crowd.