I absolutely hate to do this because I would totally give this place a five star rateing. However, today was possibly one of the worst experiences ever...\nUsually love this place. The owner is always nice and we like coming here to visit this one worker cuz she's always nice but today we were helped by two girls who have pretty cruddy customer service. \nMy boyfriend got a vegan brownie sundae and asked for no fudge. The girl still put fudge on it, which was whatever. Then we asked to have the brownie warmed up since she failed to ask if we wanted it warmed up before hand. They took the ice cream off and just handed it to us in a cup (I honestly would have replaced every thing) They proceeded to warm the brownie and burnt it. Then 10 minutes later still no warm brownie. She said the brownie was soft but still chilly and asked if it was okay....I mean I guess we've been waiting a while so nevermind already..the icecream was half melted any way. So in result no warm brownie and melted icecream. They were sorry but didn't do much to fix the problem.