So to begin with, overall, I do like this hotel. The accommodations are okay, the casino is alright, and the eateries are pleasant. \n\nHere's the big HOWEVER: \n\nIF YOU EVER LEAVE YOUR BAGGAGE IN THE HANDS OF THEIR EMPLOYEES OR IN THE BELL HOP AREA, LOCK YOUR BAGS!! \n\nMy boyfriend and I vacationed there May 1-3, and when we checked out, our baggage went to bell hop because our flight wasn't leaving for another 12 hours. \n\nWhen we got back home in Honolulu, we found some personal items (brand spanking new!!) MISSING!! \n\nI called the hotel and TWO weeks later, they are still giving me the run around about how to go about filing this complaint. Initially, they allowed me to file a complaint and i got a report number. Then they said call the RISK MANAGEMENT office (which I don't think exists!!) to follow up. I have called the office EVERY SINGLE day and EVERY SINGLE time it goes to voice mail, saying they are busy or away from the desk. They must be playing all day cause cant get them to answer ONCE. When I brought this up to a manager (about how i cannot get a hold of the RISK MANAGEMENT), they said \""oh, they must be backed up.\"" WAIT. That's the last thing I want to hear: That they have SO MANY report complaints that they re backed up. WTH. \n\nSo, I call front desk, and i end up talking to several different managers saying they'll get back to me. THEY NEVER DID. I asked to be connected to an actual speaking person from the Risk Management office, and the managers say they cant connect me (How sketchy is this?!) Then just recently, the manager said they don't even have my report number. THAT WAS IT: I'VE HAD IT UP TO **HERE**. \n\nIts very frustrating because as paying guests, we should get the treatment and respect, and so far, the only thing I've walked away with is that THE ENTIRE CORPORATION DOESN'T CARE. They haven't called me back since, they haven't offered to take care of some of the expenses. \n\nI wanted to share this HORRIBLE experience over yelp because I don't think anyone else should have to experience this. \n\nBy the way, if you ask to speak to a manager, don't even bother (I'd put their name on here, but I don't do threats). Yeah that's right, I just called you out.