After a long day of moving boxes out of my house into a storage I was exhausted by the time I arrived to Home Depot. I needed a u-haul truck to transport the remainder of items out my house which btw I needed to have out the house that day. I go to customer service and speak with one lady about renting a truck overnight. First she said that she didn't think they did overnight renting and it was almost closing time so I wouldn't be able to get one that day for the use of same day. She was uncertain whether they did overnight because of some recent things that had occurred. She spoke with the Assistant manager over the phone who told her that she could go ahead and rent me an overnight vehicle. I went back to my car to let my boyfriend know what was going on. As I returned into the store the lady I had been dealing with sent me over to another cashier to take care of this. This new lady has no clue about what I needed assistance with and has to ask the lady who sent me to her. While they are talking things over they then start doubting whether it will be okay to rent me the van and the new lady calls someone ( the assistant manager ) who comes to front right away and now says they will not be renting me the vehicle for overnight due to a recent situation that happen with one of the vehicles. I got really pissed off because the assistant manager switched up his decision and I had waisted valuable time there walking away without a truck. It basically was up to the assistant manager to decide if he wanted to allow a truck being rented for overnight. When the first cashier called him he should not have told her it was okay to rent me the truck for overnight. That particular location will never get my business again. They were all a bunch of.... Never mind i'll be nice. Located off serene and eastern.