The staff, barring the afternoon clerk on the day we checked in, were uninterested in anything other than getting the job out of the way so they could get on with their personal conversations. Food, on Thanksgiving, not well priced and very dry..everything was very dry. The heat in the hotel itself was on full blast (it was about 50 outside) and when trying to regulate the heat in our room, it was impossible to get relief from the stifling heat even with the window open. The television didn't work, and we couldn't rent movies because, as the maintenance man said \""oh this hasn't worked all week\"". Thanks so much. When we checked at at midnight because it was so miserable, no one asked why we were leaving. I wouldn't send my worst enemy to this hotel. Oh, and the woman in the gift shop? She followed me around asking \""are you going to buy THAT?\"", etc. Completely insane and ruined my entire Thanksgiving. When the manager called to follow up on my having filled out the survey, he was defensive, angry and unwilling to offer anything to assuage my disappointment. Complete waste of money and time to go to this hotel.