I'm not sure I got the \""Freddy\"" everyone else is reviewing.  The man who answered my call was very polite, came within the hour, did a good deal of work taking apart drains and the dishwasher to figure out the problem....so far, so good.\n\nHe first said my problem was due to the Cascade pacs not dissolving properly, which can cause back-up.  That sounds reasonable.  Then he said it was a dishwasher malfunction. Then he thought he got the machine working and went back to original theory.\n\nHe first quoted under $100, then when he was finished it was $150. I understand that being that he took apart quite a bit in the kitchen. I went to write the check and he asks to have it made out to his name...which isn't Freddy (so is that going to him or the company...is this legit?) and then he asks for cash instead.  What company does business cash only?  He then informs me he has to cash the check at my bank because he's \""in between banks\"" (hmmm???). He calls me from the bank and says he needs an alternate form of payment because he can't cash the check at my bank since he's not a member there.  I don't know of any bank that will let you cash a check there unless you have an account with them.  This was a 2 hour ordeal that did not seem to be good business practice.\n\nHe says he will email the invoice.\nTried using the dishwasher today and it is still flashing \""intake drain\"" and not going through the cycle since the water is stuck in the bottom of the dishwasher....meaning it's not fixed.