I am going to state upfront that I have rated the Genius Bar with 2 stars because the person assisting with getting people appointments, and getting people to their appointments couldn't even make eye contact with us when we were speaking with him to attempt to get an appointment. I guess I realize that you are a genius (supposedly) but this is not the place to play out your brooding. It is a customer service gig..... so I would suggest either getting your head outta the tablet surfing Apple Store internet and get some people skills.\n\nOK, rant complete. On to the Genius Bar... the technician that helped us was knowledgeable, and resolved my \""temperamental\"" iPhone If-you-don't-turn-me-off-every-few-days-or-so-I'll-turn-myself-off-and-lock-you-out-for-HOURS tantrum. However, following in the steps of the Genius Bar Host, she wasn't very friendly either. She kinda spoke to me like Help Desk technicians speak to people who shouldn't be using computers that call them with stupid questions like \""My computer wont come on\""\nTechnician: Did you turn it on?\nCustomer: Oh.... no I guess I didn't. \nWell, I am not a computer idiot but there are ALOT of things about iPhones that elude me; and many others from what I have googled. So to treat the people that have come to you for your unattainable knowledge (outside of the new hire training course) like rocks isn't very pleasant.\nThank you so much Apple Genius for restoring my iPhone child to its ordinary operating behavior but maybe next time we could get a smile or giggle outta ya?