Not really sure what the hype is about with this hotel. Came here attending the acics conference, and boy was the customer service horrible. I have stayed at the rio, aria, mirage, and Venetian; the employees here seem like they're here just to finish their 8 hours and hate their jobs. I booked my room with their conference rate, thus all along everyone working the front desk should have known that I was with the conference upon checking in. Without knowing, I ended up paying for my first day's Internet, I called room service regarding a problem with my Internet the second day, then they informed me that people that are with the conference should not have to pay for wifi. \n\nThe wifi issue went on for all 6 nights; having to call front desk to manually resert our wifi each night for it to work and connect to my devices.