I've had bad luck with the Deli at this Basha's. two time this year I've ordered a pizza and when I come to pick it up there is NO pizza!  1st time my order slip was found on the floor and then thrown in to the trash. Today's order, well the deli personnel act like I never called it in. I ordered a sausage with extra cheese and spelled out my name, because its unusual. They apologized and offered to make me another one, it'd take 15min. Well I've already waited 30min!  I left to go to SPROUTS to buy a frozen pizza. Basha's pizza is ok. I get it because I believe in shopping local. I live in Verrado and I want to support local businesses. It's a WIN WIN situation. I called and spoke to the manager, Tiffany. She apologized and offered me a free pizza next time. I told her she needs to look at the deli personnel and re-evaluate their procedures for taking orders. She even told me when I call to ask for the manager and place my order with them. A manager has time to take pizza orders??? It's one thing to own up to a mistake BUT totally something else to tell the customer they never order in the first place. Now we call the customer a liar!  I believe I'm done with Basha's.