NEVER AGAIN! I have been looking for a new nail salon since I moved to a different area of town. I get a mani/pedi every week. A lady at work suggested I try Polished. I am going to Hawaii this week and wanted to do gel since it will stay better for my vacation. I called yesterday 4/30/12 to make an appointment. I asked for a gel manicure and gel pedicure. The girl who answered the phone was clearly rushed and was not listening to me as I had to repeat myself several times and she kept talking to someone named Lily. She asked if I needed just a gel polish change and I said no I need a manicure too. When I arrived Brianna was at the desk and I double checked what she scheduled me for (figured given my phone conversation, I should probably verify) she told me I was scheduled for a gel manicure. I told her I had also scheduled a gel pedicure. She doubled checked the computer and said \""oh ya I see it now, you were just scheduled with 2 different people so I didn't see it at first\"". Ok, no problem, I understand that. My appointment was at 6:15pm. At 6:25 I was seated at a pedicure station, I was ok with waiting I know things run late sometimes. The guy started my pedicure and he then asked what color I wanted. I showed him and he said he couldn't do that one because it was a gel color. I know, that is what I scheduled. He went to the counter and talk to Brianna. She rudely said \""she can't have that\""??? \n\nWhy not? That is what I scheduled.  He came back to me and said he couldn't do it because they didn't have a technician and according to their books I only scheduled a regular pedicure and maybe I could come back tomorrow for a polish change (which I would have to pay an additional $25 for).\n\nNot possible. I specifically asked for the gel because of my upcoming vacation. I even verified with Brianna when I arrived about it yet now she rudely states \""she can't have it?\"" \n\nAnyway, so I had to get a regular pedicure which was....basic. not to mention I left there with rough feet, something that has never happened after a pedicure.\n\nAfter the pedicure I was told to go up front to wait for my manicure. When i went up to the counter the other counter girl who was very nice asked me about the service. I was mid answer and Brianna yells at me \""I'm taking you to your manicure\"" I told her I was just answering the question of her co worker and Brianne rudely told me that I needed to just follow her. I was asked a question by the staff and I am cut off mid sentence like a child as if I was doing something wrong? She seats me and I have to wait about 10 minutes for the tech, so why couldn't I have finished my conversation with her co worker? Brianna was rude to both customers and staff, many times of which staff commented on. \n\nAnyway, every manicure I have ever received included nail prep (shaping, filing, etc.) as well as lotion and hand rub etc. apparently at Polished a manicure is JUST filing your nails (which my really didn't need) and polish. Seriously? \n\nIcing on the cake? The girl next to me getting her nails done decided she wanted a gel pedicure too, but didn't have an appointment. Brianna sent a technician right over to do her toes. I couldn't have gel which I made an appointment, for because they were too busy but the girl next to me can?\n\nIn the end, $80 later, I will say this: Nail Salons are a dime a dozen in Las Vegas.  Service is EVERYTHING and I am not even a very picky person when it comes to service. HOWEVER, I will NEVER return to Polished specifically based on the very rude way I was treated by BRIANNA. As I mentioned, I get my nails and toes done every week. I don't know if Brianna is the receptionist, manager, or owner but I will NEVER go back because of her and you can bet I will never recommend Polished because of her.