Saturday morning 20 Dec 14 a 9:00 am appt.  Its 9:15 am still no movers, I called the manager to ask if they were still coming he said yes.  But I told him the appt was for 9 am, he had to call me back to see what was going on. Returned my call said they would be about 30 to 40 minutes out.  That passed, he called me back and they were having some car trouble issues another 30 minutes, after all the excuses and apologies they showed up close to 11 am.  By that time instead of sitting on my butt I decided to load the truck myself. When they showed up all they had to do was unload.  I understand it's saturday morning young people party the night before so I wasn't too upset, and I needed to work out my back anyway.  So they start unloading everything is going fine until Bryan ask to use the bathroom and the other one is working is butt off.  That was one of many trips to the bathroom for Bryan needless to say he spent more time in my new bathroom than moving my stuff, so once again, I decided to get another workout in on that truck and help with unloading since I was pressed for time in returning my Uhaul truck and their 2 hours.  Good thing I had set up a later time to return the truck just in case anything went wrong.  I realize customer service is hit or miss these days, but if I'm the manager and this is my company, I would do a follow up with the customer and offer some sort of discount for being 2 hours late.  One guy was doing the work of 2 men, Bryan just needed to stay home that day and recover from being hung over.