Went in with my son for a coffee and quick bite at around 9:30am. The cashier forgot that we had ordered a hot sandwich and I had to remind her to get it started. It wasn't busy at all, we were the only people in line! I don't think she said two words to us while taking our order. I basically could have used one of those iPad ordering tablets like Panera is using for all the good the cashier did. Totally not helpful!! I ordered a danish and a croissant which she did not offer to warm up, she did not ask my name for the order or even look at us while we were ordering. Basically a super bad experience compared to other Starbucks in Charlotte.