I took my great experiences and service from other Sephora stores around town, for granted, and I didn't realize so until I stopped by this one. I'm a local who works retail and customer service also, so I know what to expect.. I was looking to get a foundation but I couldn't figure out which exact color/style Makeup Forever foundation samples I had received last time at another Sephora store, so I stopped by this one to maybe get some help. A man working there did ask me what I needed then asked one of the Sephora associates to service me. I let her know I was in a hurry but I just needed to figure out which of two different Makeup Forever foundations I had wanted to get, and that I'd be back to buy it after trying out the two samples. She, unlike this wonderful lady Gina who had helped me at another Sephora - could not match my skin tone to the brand! And barely even tried. She even used the makeup ID machine and everything and wasted a lot of time trying to show me other things when I had told her again I was set on Makeup Forever, I liked the foundation and shade I had tried out previously I just couldn't remember which one it was. She acted like there was nothing she could do about trying to find out my shade. So I told her ok I think it was either of these two shades, can I just get one sample from either type of foundation in that shade I guess. I had told her I don't want to try it on but she still tried to put some on my face without warning, I had to tell her again no thank you, Im pretty sure it might be this shade, if not I'll still be able to try it and use it as reference. I'll just try them on later at home so if I could just get some samples. She got in a huff and grabbed a completely different shade that was far too dark for me and gave me some miserable samples of each.. later on at home I didn't even have enough to apply on my whole face. After she handed me the samples I thanked her and glanced at her name tag that said Danielle. I almost feel like it said Danielle K, but I am not 100 percent sure since this was two months ago. She told me her name was something else and that she was wearing someone else's jacket... hmm, interesting. Since when do people wear someone else's name tag? I've never been so disappointed by my service at a Sephora. She was very rude and didn't really seem to care to listen to what I wanted and needed. And I have the suspicion that she tried to lie to me about her name. If she really isn't Danielle I wouldn't want Danielle to have to face the heat from a negative yelp review.. this lady was tall, darker complexioned and had a mole on her face. I won't be returning to this Sephora again, even though I frequent the Planet Hollywood mall often and have even seen the associate walking through in passing. Awkward!