Let me start by saying that I LOVE Cold Stone.  Then why the one star?  Well, every single time I visit the location in the Arizona Center I want to kill myself, but not before strangling the inept people behind the counter.  The main problem is that this place hires high school kids who don't give two shits about working, even though they get paid to do that.  To top it off, I am pretty sure I have never seen a manager in there, and I would hate to think they would allow a 16 year old to be a manager.  The line here is almost always ridiculously long, making the small space even more unbearable.  My worst experience was when a bunch of high school kids came after a basketball game and starting screaming to their friends working.  It was a nightmare.  Like junior high all over again.  Avoid this location at all costs.  The others are all superior.  Believe me.