I was very hesitant to write this review because I really enjoyed coming to this salon. The staff is really friendly, good location, and reasonable prices, however after a couple not so great haircuts and then the one I got two weeks ago I feel I need to write it because had I paid closer attention to the reviews I would have gone with a different stylist. I've been to the salon about 5 times and have had my hair colored (which turned out pretty good) but the haircuts have been hit or miss - which usually varied between leaving feeling like my hair wasn't cut at all or was cut too much. I like to bring a picture so the stylist knows exactly what I'm looking for. I did this for my last cut which was taking my hair from mid-back to just below my shoulders. I've had my hair cut short MANY times so this was not a case of a shockingly short cut. The stylist put her own spin on it and decided to add lots of layers (although there were NO layers in the picture). When she first cut the length off I was actually quite happy, but by the time she was done adding layers (for some reason) it was HORRIBLE. I've pulled my hair back in a ponytail every day since. It's the worst haircut I've ever had. When I said something about the layers she didn't really seem to care much and said they were long layers. Again, never asked for or wanted layers. I'm guessing it will take about 6 months to get it to a place I can stand. I'm tempted to just cut it even shorter to get rid of the layers but that is not what I wanted to do and I need to find another salon to have this done. So, in a nutshell, salon seemed great but I wouldn't have Serena cut my hair again or return to the salon.