Usually they're good. Not today that's for sure. So irritated. Long story short my dog goes in once a week for a mite bath. Last week it was $48, this week it was $50. It's the principal. \n\nI also wanted them to cut his nails today. They say they did but I know they didn't, they look exactly the same. Had receptionist confirm they were cut, came back saying they did but since the quick was so long...ok, if the quick is so long why cut them at all? I'm well aware of the quick btw. Why not wait until next time when they've grown a little more rather than charge me for doing nothing. Makes no sense. I wanted them to take him back and cut them again. If I'm not happy with something make it right.  Nope, I paid and now I'm pissed. \n\nLastly nobody calls me to tell me they're done with the dog. I have to call them. Usually atleast twice. First time they left me on hold so long I hung up. I don't know what their problem was today but what a disappointment.