I use this airline because you can pick your seat when you buy your ticket. \n\nMy flights with them are usually smooth and on time. \n\nThe flight attendants are able and friendly. \n\nThe last gate attendant when asked why we have no seat assignment when we had picked our seats. We were dismissed with\"" you will get on this flight\"". Surprisingly this is not what I asked and mentioned this to her. So with a sickeningly sweet smile said \"" we do not guarantee seats \"" \n\nSo to me this says why use this airline if I can get a better flight from another where seats are not picked. \n\nYes we got on the flight, but not sitting where we paid to sit, nor next to each other. \n\nYes the flight was full and yes all of the first class was full when we bought the tickets. \n\nBut there were plenty people who were not traveling with the person sitting next to them. Soooooo this does make a difference to me. I do things with specific thought in mind, I do not like having things out of my control. ;-{)