Huge customer service failure.  I'm sitting in my room right now with no Internet connectivity, no working phone in the room, no tv, an unstocked minibar, a previous guest's trash in the drawers and cabinets, and have called the front desk 4 times asking for an audio cable to plug my iPad into the entertainment center.  When I went to the front desk asking for a status on the communications/entertainment issues, I was told guests were warned the day before.  That doesn't help because I checked in today to an unkept room. The front desk and operators (had to call on my cell phone) were not remotely helpful or sympathetic to the awful hotel experience I'm enduring.  I'm at the point where it's adversely affecting my valuable vacation time and cannot work due to the lack of connectivity. A little genuine sympathy or compensation for guests is the logical answer, but right now it seems like nobody in the hotel is getting it.