The reason why I'm giving them 4 stars is because of one employee who works there saw me as I was approaching the counter, he just looked at me then looked back down at the computer. As I stood there looking at their jewelry pieces, a very nice female employee approached me asking if I needed help. I went into to exchange two rings my husband got me but were a bit too big. She was very nice about me trying other sizes for the right fit and exchanged them with no problem. Also, the man who stands by the door is very polite..he greeted me coming in and leaving the store. Also, what's great about them is they have jewelry for under $200 and that's reasonable for well known company and quality they give you.