Everyone runs into a poor experience now and then, and I guess we just didn't click as store and customer.  Ok, enough of the pen jokes.\n\nNot appearing too concerned that the defective Visconti Traveling Ink Pot had leaked all over me and I did indeed walk around with blue fingers for days, the thing that irked me into a two star review is that the owner waited a week to contact Visconti to get a replacement that apparently never came.  \n\nWhen you charge someone MSRP for one of these items, you tend to expect service if the unit is defective.  I must be on another planet to expect this, so I wound up contacting the Visconti distributor directly and have wound up spending an extra $20 for shipping outbound and return to Planet Phoenix.\n\nHey, my Kon-Peki blue fingers don't look too bad, anyway; it might even be good to scare the TSA folks as I check in tomorrow ;)