Bringing down prices has never ran so smoothly in the decade I have ever owned a cell phone. \n\n1. He(agent) listened to my situation\n2. Itemized, on a notepad, what exactly we were paying for a month.\n3. Analyzed the demographics of our minute usage. What we used most vs. What we used less. \n4. Told us based on our usage what plan would better fit our family's needs, allowing us to save about $100 on our next and recurring bill. \n5. Thank you for it went smoother than a baby's bottom(little rascals).\n\nP.s. I love good eye contact. Such a memorable visit.