My fiancee and I stayed at HRH last May. We were pretty stoked since we were coming from a fresh, long winter in Montana and were looking forward to some R&R. However, customer service here does not allow for R&R. For some reason the phone became this insane issue on their part, the pools were randomly closed at the discretion of whomever. The people working in HRH are clearly annoyed by the people who frequent the resort because getting help was an issue. Overall, we will give it a 2 star because we liked the rooms and the pools (that were open). However at this point in our life, saving a few bucks is not worth the commute back and forth to the Strip, customer service was hardly good, plus the crowd is much better at several spots we found during our trip - clearly, our next time will be best spent elsewhere and this June we are headed to the Cosmopolitan. HRH failed to live up to the hype and we recognize this.