Well let me tell you. We  have stayed here twice before and had a very nice stay. This time was so different!   We got here no problem with check in. Got a good deal for staying here before. Paid a low price for one night, second night free. When we got to our room...very nice until I smelled smoke. I called the front desk to complain that I specifically asked for a non smoking room and there was an obvious smoke odor. She told me no problem will send someone to spray room to purify smell. That took 1 1/2 hours for someone to do that who was spraying for 5 seconds then leaves. It did help but we could still smell faint odors of smoke. At this point I didn't want them to come back to use an air purifier if the sprays didn't help. Had a great evening with my husband eating out and having fun...here in town to celebrate our 22nd anniversary.  Next morning,  left the room at 10 am, went out for the day, come back @4pm so we could get some rest then get ready to go to the top of the world restaurant and celebrate our anniversary.  We notice the need service sign we put on the door when we left was still there. We walk in and no one has come to clean our room! Very upset at this point.  I call and complain again...seriously  we were gone 6 hours and our room wasn't even cleaned? ???? I feel that is more than enough time for some one to clean up our room. I told them..forget it! Just bring me towels and toiletries...and someone actually came by in 10 minutes. What upsets me the most is that no one showed any care or concern. .they were just so matter of fact. No one said Sorry!!! I ended up canceling our reservation at the top of the world restaurant.  I spoke with Will who was the only one who gave me his name without asking,  offered to give me a later reservation and actually cared! I just said no thanks just need to cancel. I have been to the top of the world restaurant twice before and the staff and food were fabulous!  After all is said and done. ...what matters most is that I'm here in Las Vegas with my best friend and hubby of 22 years....just have to make the best of it. One thing for sure, will never stay at the Stratosphere again!