Today was my last visit. The customer service is consistently poor and in a day and age where the average consumer has a multitude of meal options in front of them, what really sets places apart is how they interact with patrons. When a manager/owner is rude, abrupt and downright disrespectful to customers, what is to be assumed except that they don't value their business. \n\nI do wish them luck as a mom & pop shop. I think we need more family run eateries in the Phoenix/Scottsdale area...but Rinaldi's? It'll be an uphill battle if they choose to continue to treat their clientele in this fashion. It's too bad.