I feel bad for giving this one star, as MOST of the servers and bartenders were excellent. \n\nHowever, tonight.... we were there after my best friend's wedding, which was at the resort (which I will also write a review for, and will be MUCH better than this review). We arrived there at midnight, having been told by the wedding coordinator that they will stay open until two. We sat down at the large fire pit. Not two seconds after we sat down, I guess some sort of incident/ bar fight happened. Not at all the fault of the bar, I get that and I'm not blaming anyone for that. \n\nWhat I DID NOT appreciate was the aftermath and how the situation was handled. First off, a server named Kay came over and RUDELY said \""I'm turning this off\"" (fire pit) and said the bar's closed, you have to leave. The bride explained we had been told the bar was open until 2. Kay responded \""Honey, I don't make the hours.\"" Maybe Kay was having a bad day, maybe Kay was told by a manager that we couldn't be there.... I don't care. But don't speak that way to a bride at your resort!!\n\nNEXT... we sat there for another couple of minutes because we weren't aware of the incidient/bar fight occuring feet away from us and because we figured we would um... FINISH OUR DRINKS and then leave. Some security guard walks over, looks straight at the bride, and says \""You were asked to leave and you have to go now\""\n\nMy best friend left IN TEARS. IN TEARS!!! She ended her wedding night crying because she was yelled at by staff members of this resort, and felt she had been lied to since she was told the bar closed at 2. Her sister, a close family friend, and myself stayed behind to speak to a manager about the way she was treated. \n\nThis is when we spoke to Krysta. Might have got the spelling wrong on her name.... but really who cares if I spell her name wrong... she was SO DISREPECTFUL of the bride's sister and our family friend who was being very respectful and explaining that we simply wanted something done. I just wanted a freaking apology! She got someone else to come over, Cheri. Cheri was nice and helped us out. It DID take her an hour.. which to me was a wasted hour that she or Krysta could have already gone out and apologized to the bride. When I pointed this out to Krysta, her response was \""well an apology isn't going to do any good at this point\""\n\nUM... YES IT IS! It will show that you actually care that a BRIDE at your resort had a bad experience. Krysta tried using so many excuses and was so rude to us every step of the way. \n\nI worked in customer service for 12 years and I understand when things are out of your control. I understand snapping at people.... and for that reason I don't really blame Kay for responding the way she did. And I appreciate Cheri trying to help. But Krysta... there is no excuse for her. She's supposed to be a manager. Managers have calm and courteous demeanors... NOTHING like hers. \n\nI am just so appalled at how the whole situation was handled, Cheri made it right at the end but it never should have gotten to the point that it did. It was not our fault an incident happened with another party and it was certainly not our responsiblity to read minds and know exactly what was happening and know that we were somewhere we weren't supposed to be. A much simpler way tto approach it, for both the security guard and Kay, would have been to say \""I'm sorry ladies but we have an incident going on so we are going to have to have you leave this area.\"" Doesn't take a genius to figure that out!