What a horrible experience we had at this resort from the moment we checked in. We booked 4 rooms for July 3rd with the intention of taking the shuttle over to Harolds for dinner and fireworks. 3 out of the 4 rooms were ready when we arrived at 3pm. We quickly put our stuff in the rooms so that we could get out to the pool. The couples room that wasnt ready they decided to just put their stuff in the other room while theirs was being finished. When we arrived at the main pool we were shocked at how small it was and how many adults guzzling alcohol were crammed in the pool. Every chair was taken, and we couldnt get a person to take our drink order as they all just buzzed by us while we stood there without chairs and sweating (it was 115 degrees). We then decided that the pool over by the villas would be better since it wasnt as crowded and we had two kids that would not even be able to fit in the main pool. Once we arrived at the pool at the villas we were greeted by an overly friendly meddling security guard that checked in on us every ten minutes. The front desk called, and the 4th room was ready--come get the keys. The resort itself is spread out so nothing is walking distance when staying in the villas. So, my friend drove back up to the front desk and got the key to her room at 415. When she arrived at her room there was someone already there, a lady that stated she took out all of my friends stuff out of the room and brought it to the office! They all went to the front desk to sort it out. Thats when the manager got in my friends face and said he was going to call the police and have him arrested because he was so upset. Uhm, who wouldnt be upset that someone got into their room and moved their stuff? After the keys were deactivated twice, they finally got the right keys. We ended up getting rained out at Harolds so we decided to come back to the hotel for dinner. While the food was great, it took an hour to get it and there were 3 other tables in the whole place! When we asked for the salads out first, the server replied \""Ill try.\"" She was very unfriendly, and frustrated even though they didnt seem busy at all. We tried our luck at their small overly priced buffet and recieved the same type of service. It felt like this desert hotel was more of a twilight zone of miserable people--none of us will ever go back there.