I try not to go to Best Buy at all cost because I'm accustom to receive poor customer service when I go there.  Every now and then, I find myself going there because there simply isn't any other retailer who sells certain items.\n\nToday, for example, I ordered a Logitech Bluetooth keyboard online to pick-up in store.  The Website said that the item was in-stock at this local Best Buy.  I like using the pick-up in store option whenever possible because I like knowing ahead of time that they have the item and that it's waiting for me.\n\nI made my order first thing in the morning and never received a confirmation email.  Typically, you receive a confirmation email no more than 1 hour after you have placed and paid for your order online.  I decided to go to the store to find out that they had my item in the back but that I couldn't have it yet.  When I explained that I had plans this evening and that I wouldn't be able to pick-up my item later, they simply stated that there was nothing they could do.  I asked them why they couldn't just go in the back of house to grab my item that I had already paid for but they said they just couldn't do that.\n\nThis is frustrating for 2 reasons:  1.)  It shouldn't take that long to purchase something online to pick-up in store and 2.) I don't understand why someone can't simply go in the back to grab the item that I've already purchased.\n\nI think I would have been a little more forgiving if the customer service had been better and felt that the person I was speaking with had an ounce of empathy.  Then again, this is Best Buy.  What did I expect?