I had booked a reservation for a birthday dinner, four days prior to the actual dinner for party of 12. When I phoned back to change the time (the day of) the hostess placed me on hold.  The manager came on the line; claimed they could not find my contact information to inform me that they were already booked for a private party (though they did not inform me of the event when I phone to make the reservation). Very unprofessional! I regret making the reservation!