I've gone a couple of times for service, but after this last time, I don't think I'll be going back.\n\nReason for last visit: Full detail\n\nThe good: \n - The detail was well done.\n - Bruce is a nice guy.\n\nThe bad:\n - I had to call 3 times in order to get them to schedule the detail for the correct weekend.\n - When I showed up, the had only scheduled for an inspection, not a detail.  The end result was that they couldn't get to detailing my car until the next business day, which was a Monday.  So I was out of a car for the entire weekend.\n - The reason they gave me for not getting to it on Saturday was weak.  Instead of apologizing for screwing up on the requested service, I was told that it takes a long time to detail my car because of the color of paint.  *sigh*\n - They inspected my car anyway.  It may have been complementary, however I would have rather they just detailed my car, (I just had it tuned up a couple of weeks earlier).  The result of the inspection was that I \""needed\"" a) a new engine air filter, b) a new cabin air filter, and c) new spark plugs, (all of which were replaced two weeks prior during it's regular tune-up at another shop).  They were asking for an additional ~$190 to replace the above.  That, sirs and madams, is outrageous.  \n\nIf you're familiar with your car and are able to use the word \""no\"", and have a flexible schedule, (or don't experience a scheduling mix-up), then you'll be all right.\n\nI understand that the service guys are under a lot of pressure to sell expensive parts, and get people in and out quickly.  So I don't place all of the blame on the staff, (as you-know-what usually rolls down hill).  But I'm not in the mood to play dice with this place anymore.