I have been a long time patron of Villa Francesca since around 2009. The service has always been hit or miss, but the food was good and reasonably priced. Recently, I visited Villa Francesca and was greeted with a new menu; still the same food, just everything raised $3-$4 in price. \n\nWhen we began to place our order, our waiter said \""Do you guys have any appointments or anything tonight? Because the kitchen is really backed up.\"" We said it was fine and ordered two pasta dishes. After waiting over an hour for my $17 plate, I was disappointed to bite into icy frozen broccoli. The waiter apologized and had it fixed immediately, but that doesn't remedy the issue that I am paying $17 for pasta and frozen vegetables. \n\nAlso ordered chocolate cake and asked for it warm. The waiter brought cold cake and said \""I couldn't bring it hot because when I put it in the microwave, it completely melted.\""\n\nSad to say I will have to say goodbye to this Italian restaurant that I have enjoyed for years.