My experience with the shop started out rocky but they recovered wonderfully. I brought my car in after it wouldn't start and Mike had promised to diagnose my car within an hour. I didn't hear from them for about a day and a half so I gave them a call. I was told they had some issues with staff, which is understandable.. It happens. Luckily Javier took my car into his own hands after the staff issues were resolved. It was diagnosed and my starter was repaired in a couple of hours. He sent his mechanic to pick me up and when I arrived he sincerely apologized for my wait and gave me a wonderful deal. Before I headed out of the shop I mentioned to him that my rotors and brakes needed to be replaced as well. He immediately got on the phone to order the parts and threw his mechanics on my car with an hour left until close. I was out of the door in 30 minutes with again another wonderful deal! Javier's customer service was impeccable and I will continue to service my car through tire works.