I used to go to Polished all of the time for my waxing and pedicure needs.  But I started to get really annoyed when I would make an appointment with a specific person, only to arrive and she'd be busy or gone and I had to have someone else do my eyebrows. Isn't the purpose of having an apt to guarantee service from a specific person?  And then as a walk-in for a pedicure I was once kept waiting for over 20 minutes, then 2 other girls came in and someone went to help them first.  I was about to lose it, until a nice employee noticed that I had been waiting and I didn't have an apt so I should be helped 1st.\n\nAll these reasons have made me stop going out of my way to go to Polished and I now use a place closer to home or there is a great place near my oldest sisters house that is even cheaper!