DEAR D'acks Oganization,\n\nVery frustrated with our families' experience happening RIGHT NOW at the Chase Field.  \n\nSitting in 206 with food service at the seats only to have yet to see our server (it is top of the 4th inning right now with about 13,000 in attendance).  So at the bottom of the 1st inning we ventured out to get food for the family.  After waiting in line for about 25 minutes we ordered about found out that about 1/3 of our order was not available - THEY WERE OUT IN THE 2nd INNING.  So we ordered what we could and waited another 30 minutes for the food to make its way out.  It did and then we found out they were out of condiments (keep in mind, this was in the club level).  \n\nIn sum, by the time we got back to our seats, our food was cold and we are very unhappy.  This last weekend was supposed to be for fan appreciation and I don't feel very appreciated right now.  \n\nWe love our Diamondbacks but I can't help but feel incredibly disappointed right now.  Our family has been season ticket holders and if this is what is to be expected as a fan experience,  you can count us out.