Terrible experience so far with Segway of Tempe.\n\nI purchased 2 Segway tour passes at a discounted rate when a deal showed up for them on Groupon.\n\nBecause we purchased passes through Groupon, we could not use their standard \""Reservations\"" 800 number to book our tour, we had to call Segway of Tempe directly to book it.\n\nOur first attempt was before Memorial day, we found out they were doing tours on Memorial day itself (a Monday), so I called the number specified on the Groupon pass on Saturday trying to reserve a tour for us. I left 2 voicemails asking if we could get in on a Memorial day tour. Now I realize this was the weekend and they might not get to the voicemails in time to get me on a Monday tour, but I thought that I would at LEAST get the courtesy of a callback sometime the next week. Nope. No one ever called me back.\n\nFast forward to last week. The weather on Saturday was predicted to be much cooler than normal, dropping down to a high of 90. Perfect time for us to do a Segway tour before the temps are above 100 every day.\n\nSo during a weekday last week, I called and actually got someone on the phone. I then reserved a tour for Saturday at 10AM. \n\nWe show up on Saturday, at 10AM and the Segway of Tempe doors are locked and no one is there. I call their 480 number multiple times, it rings, no one answers.\n\nI then call their 800 number reservations line, speak to a representative and they even confirm that they see I've got a reservation for today at 10AM. They suggest that I call someone at a 623 number.\n\nWe call the 623 number, a woman answers and tells us that maybe the tour guide didn't show up. She says that she will call us back.\n\nSo then we see 3 Segways zipping along crossing the Mill Avenue bridge. We wave and shout to them, they see us, but they just keep driving along over the bridge.\n\nWe sit around for 15 more minutes, and the 3 Segways that we saw earlier drive up to the Segway of Tempe office where we are waiting.\n\nThe tour guide, a male, tells us that he \""didn't know\"" that we had a tour booked for today and that they don't even have 2 more Segways available for us to use today. He tells me that the female would call us back to try to \""work something out\"" with us. I give him my mobile phone number again to confirm my number with him. He then leaves with his 2 customers to continue with their Segway tour.\n\nSo at this point, we're pretty aggravated, but we take off, expecting to get a call soon offering us a tour later that day or perhaps on Sunday. \n\nNope, we NEVER received any call back whatsoever.\n\nSo on a Saturday morning, we skipped breakfast, drove 34 minutes across town only to be denied a tour that we had already reserved and then we never got a call back from Tempe of Segway at any point. Talk about terrible Customer Service...