Why can't I rate them LESS than 1 star? I always dread contact Cox because you always wait forever only to be transferred to another service person and then another service person. My call that I just completed, approximately 75 minutes and 3 service reps later, resulted in Cox reducing my monthly invoice amount by approximately 10% but it is still at least double what I will pay with a competitor. And, that is not considering using Netflix, Amazon, etc. Time for Cox to re-define themselves or close the doors.