there should be a negative rating on here.  one star is way to high.\ni am sick and tired of how the cable box is never working their solution? KEEP RESETTING THE BOX... YES IT IS MY JOB TO MAKE SURE I GET MY SERIVCE ON A DAILY BASIS.  IT'S NOT THEIRS TO MAKE SURE IT WORK.  Plus they have poor customer service but I don't blame the people that answer the phones but the people who st the rules to nickel and dime it's customers. \n\ncharter is horrible and since i coudn't get thru to complain on the phone here is my truth.  Charter is the worst.