Horrible Customer Service.  If I could give ZERO stars I would.  \n\nI have a sofa which has had to go back three times now to repair a seam on the back frame that keeps splitting open.  It came back the last time with the seam repaired however the seam is now crooked and looks horrible.  My case got escalated to the Supervisor level (finally) and I was told yesterday that they feel it has been repaired correctly and there is nothing else they can do for me.  I might not care so much if the sofa was up against a wall, however it floats in my room and the crooked seam is constantly visible.  All other seams on the sofa are perfect.\n\nI am very disappointed that Living Spaces is not going to make this right by me.  I paid $1700.00 for a sofa that has a visible crooked seam that they tell me has been fixed appropriately.  I have had guests in my home ask me what happened to my sofa.\n\nI have been very patient throughout this process (it had to go back three times for repairs), but now I am extremely upset.  I will never shop here again, nor will I refer anyone else ever again to Living Spaces.\n\nAnd when my guests ask me again what happened to my sofa I won't be as kind in my response to them.  I will flat out tell them this is what Living Spaces considers to be an appropriate repair.