I am an avid Black & White shopper, I love it! I just relocated to Scottsdale from Southern California and I have been SO disappointed with the service at the Kierland Commons location. Both my mom and I have been there several times and at first I thought it was just me, but confirming with my mom,  unfortunately we have both had the same experience. The ladies we have encountered have been so unfriendly and snobby which is so unlike the experience I have had in the past with other B&W locations. It makes me not want to shop there anymore! \nCome on ladies, it's not Chanel, please loosen up a little!