I shop at this frys ALL THE TIME, and up until yesterday, Ive never had a bad experience. \nYesterday I went into the store looking for Fig jam/spread/preserves. My husband was at another frys earlier that day, and said he saw some with the specialty cheese. \nI went and looked over there first and didn't see it. Saw a nice employee in the produce area and asked for his help, and he directed me to the deli department and to ask them. The deli department told me to ask produce.....\nAfter that, I went to the customer service desk to ask them. No one was at the counter....\nAnother employee, walked by and asked if I needed help, and we went to the jelly aisle to check there and nothing. She then paged for the manager (I believe his name was TJ) and he proceeded to tell me that they didn't have it in any of the frys stores.... \nI let him know that my husband had seen it at one just earlier that day, and he insisted, rather rudely, that he had checked multiple locations and nothing came up....\nThat employee that walked by's name was Fitore and she recruited Sarah and the two of them were SUPER friendly, and tried to help to the best of their efforts!!\nNeedless to say, after that I replaced the items that I had in my cart, back to their rightful place, and then I left.\nI have never been treated so rudely before at a frys. The people who tried to help along the way had been very kind, then out of all the people I would have expect to have the most excellent customer service, was just rude!\nToday, while running errands, I decided to go back the frys my husband had seen it at, and it was exactly where he said it would be. While looking for it, I was greeted by Zhyra and she was SUPER nice and helpful.... Im sticking with that frys from now on even if it is 6+ miles away, and this location is less then a mile away.