I brought my laptop in because the USB ports weren't working.  The guy at the counter said it would be 3-5 days for them to look at it and get back to me.  I, then, watched as they took my laptop, put it into a plastic container, and set it on a shelf next to a couple of other containers.  Then the guy proceeded to go sit down with a couple of other employees.  What I don't understand is that if you work there, aren't you supposed to be working on the computers and not sitting and chatting with your co-workers?  I also felt that they didn't really care if it was an emergency to me (which it was) or not.\n\nFollow-up:  called and asked about selling my laptop if the motherboard wasn't working.  The guy on the phone told me the only way to tell me was by bringing it into the store and looking at it.  I asked him to just be honest and he wouldn't help me over the phone....called the Spring Mountain store and IMMEDIATELY was told it wouldn't be worth it.  Apparently someone at the Centennial store needs a reality check in customer service...