The customer service is ridiculous because the server has no service skill at all. I ordered a Pho special TO-GO, the soup and the meats are cold. I called to the restaurant, the server said she though I will eat it at home, so I can microwave it. She also mentioned  most of customers would do it that way. WT Pho... \""most of \"" is not equal \""all of \"", at least she needs to ask the customer first, before she put in the order.