Just checked into my favorite hotel in Las Vegas. I have been to all the nice ones and love the beds here and the rooms. \n  Yet, on this Christmas Eve I'm so disappointed and frustrated . Long , long lines to check in. Which are taking forever.... That's to be expected so we wait. When we are waiting forever and people are cutting the lines and getting service before everyone else, I begin to get frustrated . And are others in the line. A gentleman behind me and I point this out to the clerk and she goes to the manage who just shrugs her shoulders at us. BAD MANAGEMENT style!!!\n Okay, it's busy so let it go. (Sing stupid song to self)\n  We finally get to the counter and meet the most friendly guy! He is going to make everything awesome. We paid reservations from Caesars site and not any discount broker. He said he was so happy to upgrade our room ! Upgrade , nice surprise gift for wife! Nice! \n  So.... We end up in the forum tower. 6415. Old old room. Old carpet . Old bathroom. Fuzzy tv with horrible reception. View ....terrible. Furniture from  Austin powers movie. Velvet purple!!! Yuck!\n  So no more Caesar for my fave. I could have stayed at so many hotels and had a better room and no lying staff. \n  Oh and my gift as the wife? A coupon book with a free drink!