First, I have used Enterprise Rent-A-Car many times and perhaps this is just the service at this specific location...but it was an awful experience.\n\nIt started with having to contact this Enterprise office multiple times to have them pick me up from a body repair shop where my vehicle was being repaired. \n\nOnce I was picked up and taken to this office, it took nearly half an hour before I was processed to pick up a vehicle that had been reserved for me by an insurance carrier.  They informed me I had been approved for a full size car, but they were going to upgrade me to an SUV.\n\nWhen they took outside to inspect my vehicle, I was shocked to see this Dodge Journey pull up.  The outside has as filthy as the inside. The agent said it must have gotten a little rain on it...or more like it was following a muddy tractor-trailer rig in a storm.  Pure dirt.\n\nBecause it was already so late and I did not want to return to the room full of other customers all waiting for a rental, I drove the vehicle off their lot to work.  The inside was disgustingly dirty with stains on the doors, on the cloth seats and it smelled like a wet cat and cigarettes. Ugh!\n\nThe transmission sounded like it was going to fall apart as a raw, grinding sound was audible when driving.  When it was idle, it reminded me of an older diesel engine.\n\nIf I had to personally pay for this rental, I would have chosen another vehicle rental company.\n\nWhat a disappointment.