Mandy's food is OK. The pizza is mediocre, often burnt,  but the sandwiches are very good. We moved to Observatory Hill about 18 months ago and we like to support local businesses. However, after 6 months of consistently terrible service we sadly had to find a new pizza place. Every single time I have called in an order I would be put on hold for several minutes right away. That is a long time to be on hold and I understand places get busy, but every time? To top it off the employees would often argue with me about my order \""we would like a large pizza.\"" Employee: \""you mean a 16 inch?\"" Me: \""I don't know, the menu I am using doesn't have the inches listed.\"" Employee: \""Well it's 16 inches.\"" Another time I was asked what size fries I wanted. I told them I didn't order fries. They had so much trouble understanding that I had not ordered fries that it turned into a yelling match. Never before in my life have I felt so harassed trying to place an order.\n\nOne time the delivery driver called my cell phone and hung up when I answered. I went outside and asked him why he just hung up. Driver : \""I can't spare the minutes.\"" This is the same driver who brings his dog in the car and when he isn't making deliveries the dog sits in his car all day in front of the pizza shop. What someone else said about the employees looking like parolees is definitely spot on. Some drivers will just call your cell and not even GET OUT OF THEIR CAR to deliver your order, instead waiting for you to come to the drivers window.\n\nOn one occasion I went to pick up an order at the store and the counter near the door looked like the pick up area but it was actually at the other end of the counter. Therefore, I was simply ignored until I figured out I was standing at the wrong end. Then the employee tried to make me feel stupid by telling me \""Yeah, I had no idea why you were standing there. No one has ever stood there before.\""\n\nSeriously?  It's just unbelievable how rude these people are. Check it out for yourself.