I am grateful for the customer service I have received at Bead World. I often shop there because I am trying to fix a piece of jewelry. The staff have been very helpful in suggesting solutions to the broken jewelry I bring them. The prices seem very reasonable and the selection seems pretty decent. The staff have gone above and beyond to help me, (e.g. gluing a stone into place for me.) Plus, it's conveniently located in my neighborhood. I would definitely recommend Bead World.