AWFUL.  STAY IN YOUR CAR AND IT WOULD BE BETTER.   worst customer service i have ever encountered in my LIFE!!!  ARE YOU JOKING ME.  I have never complained about to a manager about an employee in my life, but the check out was awful.  Long story short my ipod got ruined cuase of the FLOOD damage in my room.  They were great about reimbursing me, and the security guard (dane or dean?) was AWESOME.  super helpful and friendly and took care of everything.  I ended up getting my money for the ipod which was awesome also they ended up giving me cash that day, but the condescending awful BAD WORD that worked the front desk should get fired, and I have never felt that way before ever.  i won't even mention her name even though I REALLY want to.  But it was terrible, so terrible I had to write this bad of a review.  I wouldn't give them business if they offered me a free room.  never again