I purchased the Groupon for Flavor Flav's about a month ago and finally got a chance to come by and try them out. I had heard from previous reviewers that the wait for chicken was quite long, so I thought I'd be extra smart and place my order over the phone in advance. We put our order in about 40 minutes before arriving at the restaurant. My fella called in and had the store on speaker while he ordered so I heard both sides of the conversation. He ordered the chicken and told them we would be by in about 30-40 minutes to pick up our order and that we had a Groupon to redeem. The girl on the phone kept saying \""ok, ok\"" and even took down my fella's name, never once indicating they might have a problem having our order ready when we get there. \n\n40 minutes later, we arrive at Flavor Flav's and tell the guy at the counter that we put in a phone order and that we had a Groupon. The guy then referred us to the girl behind the counter who I assume is the one who took our phone order. She explained that they have had problems with people ordering over the phone in the past with a Groupon and showing up and not actually having a Groupon to redeem that they refuse to start cooking orders for customers with Groupons until customers show up. I can understand this as a problem, but I don't really understand why she couldn't have explained any of this to us over the phone when we put our order in. There were several other customers who had this precise problem that walked in after us and they were quite peeved as well. We put in our order at the counter and 45 frustrating minutes later we received our chicken and waffles (minus the red velvet, since they were out of batter). By this time, my fella was quite thirsty and asked for something to drink. They offered us a free two liter for our trouble and to be fair the staff was quite friendly to all that were waiting for their chicken, giving us updates as to how much longer we would have to wait and offering us beverages while we stood around. They could avoid all hostility with customers if they just explained their stance on phone orders in advance instead of having people come all the way in only to find out they have to order again in person and wait.\n\nThe food was really good, probably 4 stars if I was rating the food alone. The chicken was perfectly cooked and the waffles were probably my favorite thing we had. I only wish they had given us more than one small container of syrup for the three large waffles.