We've been visiting this restaurant off and on for over two years. Each time we go, the service is wretched so we'd wait a few months and try it again. The staff turns over quickly and never seems to be properly trained. But, the food is good which is what kept us going back. Went back today after 6 months or so. The service was even worse than before and seemed far more chaotic than usual. We sat outside. Waited over 10 minutes for anyone to take our drink order. It got worse from there...appetizer was dropped off by a random server and left without providing plates, napkins, utensils. We waited a few minutes then ended up stealing some from other tables. Our server brought our wings out along with a tray full of food for another table. She struggles to get outside with the tray, dropped off our wings and struggled to get back inside with the full tray. She had no plates, no utensils, no dressing or celery. So we sat...and sat...and sat. When we finally got everything we needed to eat, the wings were no longer hot. As all of this was going on, it was obvious that it wasn't the servers who were at fault. It was lack of organization and direction. We asked to see the manager.\n\nThe owner/manager comes out and we explained the whole scenario and how frustrated we were. She proceeded to say that she didn't know the weather was going to be so nice and that everyone would want to be outside so she didn't have the staff to manage the customers efficiently. According to her, all of the servers who were there were \""making $10/hour and twiddling their thumbs.\"" She went on to say that she \""didn't even have enough food and had been shopping for the last hour to buy more. I'm not making excuses but that's the way it is.\"" I told her that we'd given them many chances and that it's obvious that the problem is with management not the servers and that we wouldn't be back. Her response? \""That's your prerogative.\"" Now we know why the service is so poor and turnover is so high...it trickles down from the top.