First time I ever visited this store I had to get a custom frame done for my boss. I ordered it November 17th 2012, the manager told me it would only take 1 week. I checked back on the frame 2 weeks later to see if it was ready because I had not received a call. The guy told me he would look into my order and give me a call back soon. December 23rd I call back and they tell me they don't have an order for me...I went into the store to show them the receipt for which I placed my order, but they told me that was a \""draft\"" of the order and it had not been paid for. I bring in the receipt AND my account statement to show them I had paid for the frame and the manager was unapologetic and didn't give me any discount or something to make up for their mistake. A week and a half later I FINALLY received my bosses frame . I don't think I will ever use Aaron's Brothers again because they charged me to expedite my frame when the manager honestly should have just expedited it for screwing up and they are so expensive. I was charged over $300 to create a simple silver frame..seriously?