I would have given this resort 5 stars but...\n\nI made an appointment for my two boys to stay from Friday night- Sunday.  The woman I spoke to on the phone told me that because they changed their hours on Sunday from closing at 3 to closing at 12:30, they will give me the extra day for Sunday free.  I should have been suspicious of this but then I thought \""Oh, because they are not a corporation like Petsmart, they can make these adjustments.\""  I thanked them profusely for that kindness and then continued to make my reservation to pick the boys up on Monday instead of Sunday.  The woman gave me a quote of $72 total.  I confirmed with her and asked her if that was the total for both dogs?  She confirmed and so I was in a great mood and booked them without any worries.  When dropping them off, I added play time for ONE day and the woman confirmed. Come time Monday 8 am I came to pick up my boys and found that the price of both boys was about 130!.  I asked why there is such a huge price difference? They said that the boys had TWO play days and I said I only ordered one.  They changed the price for one day, thus the one star.  However, they said that no one would have told me that we get one night free regardless of THEIR time change....I was constantly told that no one would have said that and basically I am making it up.  I countered asking her how would I have known that they changed their Sunday times from closing at 3 to 12:30?  No reply to that....\n\nUnfortunately, I will not be using Paws n Claws Resort due to the inconsistency of their staff. If you choose them, be sure to confirm your total and get the name of the person taking your reservation. Although, this might not be enough proof for them.