THIS PLACE IS ONE HUGE SCAM\n\nI am so unbelievably disappointed with my experience here. It has been nothing but a huge nightmare.\n\nThey have made empty promises to me over and over from day one.\n\nIf you care to read on as to WHY this was such a horrible experience, here is my email to the gym's manager, Brian:\n\nHi Brian,\n\nI have been having a complete nightmare of an experience with your gym as of late. I spoke with Stacy today and she told me that it would be best to come down and meet with you on Monday or Tuesday and that I should let you know what is going on.\n\nBack in June I came into Gold's Gym and was interested in a membership. Danny was the one helping me out and telling me what memberships were available. I explained to him that I was under a pretty strict budget and would definitely not be able to commit to a year long contract as there was a good chance I'd be moving. So, he told me that what he \""could do for me\"" was that as long as my first 2 payments (so my first month) went through no problem (which it did) that my contract would turn into a month to month contract. He took my credit card info and THEN proceeded to tell me the \""rules of the gym\"" one of which included a \""rate lock-in fee\"". I immediately said there was no way I was going to agree to this and that it was NOT okay that he brought this up AFTER taking my credit card info. I told him it was a deal breaker and I was ready to walk out. He then said he would be able to waive that fee for me no problem if I would sign up. He then said he would get in contact with corporate and get the whole month to month thing taken care of and then he would send me some sort of confirmation email regarding this. I never received one. I suppose this was the first sign that it was a lie. Come August, I receive word that the owner of the home I was renting was selling it so we were being forced to move. So in September I called in to cancel my membership. I was told that I would need to call corporate but they told me I was still in a 12 month contract and would need to speak with the salesman that set me up. I finally get a hold of Danny and he appears to remember me and says it will be no problem to get my membership cancelled. Even though I'm pretty angry that he had lied to me, I was happy that it was (supposedly) going to get taken care of. Then in October I see that my account was charged $51.47 and am pretty outraged that this large amount got deducted when (I thought) my account was cancelled. I called to speak with Danny and he explains to me that this was the \""rate lock-in fee\"" that he had told me he was going to waive!! Not only this, but had he cancelled my account when he said he would, I never would have gotten this charge in the first place! So I've been speaking with Danny almost every day, hearing his promise of getting my money refunded (the portion that does not include my last 2 weeks payment) over and over and over. He said it would ABSOLUTELY be in my account today at 9am. Of course, it was not. Again. And THEN, when speaking with Stacy today, I find out that my account is still open. WHAT?!\n\nBrian, there are so, so many problems with what is going on here. I am not sure if this is one huge lie or simply incompetence. I have never, ever had a worse experience with a gym than this. In fact, I have never had a worse experience with any company. \n\nIn speaking with Danny, he does not at all deny the fact that he made these promises. If he tells you otherwise, perhaps you can refer to phone call recordings and hear how many times he says he is \""not sure what happened\"" and has assured me that everything \""would be taken care of\"". This man remembers every single person's name in the gym and I guarantee that he remembers these false promises he made me. \n\nI am not pleased that I will have to drive from Tempe to downtown Phoenix in rush hour traffic immediately after work but if that is what I need to do to get this taken care of, I will. \n\nStacy mentioned that you were sick so please let me know what day will work for you to meet. I will be off work by 5 so I will probably be able to get there by 5:45 or 6pm on Monday or Tuesday.\n\nThank you.