We have visited this location many times over the past year and dropped a LOT of money here. Consistently BAD service.  They never have Iced Tea in the metal containers (even though they will try and sell you some and then do a bait and switch and offer some other drink).  We watch the manager sitting off at a side table playing on her cell phone.  The help seems to always be in a state of oblivion and moving at half speed.  Bagel bins are typically empty and not restocked by early afternoon. And the floor is always dirty with pieces of food, wrappers, etc. laying around.  The help at this store (both male and female) need a commando type manager here to kick some proverbial a___ and get these 18 to 24 year olds to care, clean up, and restock ice tea containers.  General lack of caring. The shift manager needs to get off her phone.  I hope the owner reads this, but who knows, maybe they are behind this lack of caring.  Generally a slip shod operation.  And oh yeah - it is hot.  Mr. owner FIX your AC once and for all.