I was here for nearly 2 hours just so my cat could be vaccinated, which took 2 min! They did not appear to be busy or short staffed while I was there. I probably would have been waiting longer if I did not leave the room to remind them I was waiting. I only came here because I adopted a cat and was instructed to bring him here for his neuter and vaccinations. I was not impressed after my first visit and will not be returning after this second visit. No other redeeming qualities so I would not recommend this place to anyone.