I realize that I can quit this gym anytime that I want to do so.  However, they are so close to my house that I probably won't.   I am at my wits' end. The machines are consistently broken.  If it's not the machine itself (heart rate doesn't work, incline doesn't work, etc) then it's the headphone jack.  I have written emails.  I have spoken with the staff.  I have suggested ways that they can be more proactive in finding and labeling the broken machines...to no avail.  I am not exaggerating when I say that on four out of five visits, I have to go to at least three machines before I find one that works.  I report the broken machines, but I have no idea what they do about it - I rarely see out of order signs on the machines, yet I find broken machines consistently.  They got some new treadmills and I was excited about those until I realized, halfway through my run, that the incline didn't work on the machine that I was using.  Their cusotmer service is really bad - the people that work the front desk really seem as though they don't want to be there.  I am also disappointed in their holiday hours.  On Thanksgiving, my schedule requires that I exercise in the wee hours.  Mountainside typically opens at 4:30, so I assumed I'd have no problem.  Good thing I called because I found out that they don't open until 6:00.  I know that I am not the only person who wants to exercise early on Thanksgiving whether it's for travel, to clean the house or prepare food.  I wish they were opening earlier.  Now I have to run outside in the dark.