I have used Lori's Grooming for well over a year. I used to bring my dogs to their house to get groomed until they found out that they coudn't groom out of their home anymore. Two months ago we took them to their new Scottsdale location. They had just opened and were quite disorganized as they put it. When I went to pick up my 3 dogs I noticed my cockapoo had a different collar on without her license and name tag and a different leash. I told them that. Lori said at that time she couldn't call of the the people to figure it out because there were too many people in with their dogs that day. They said that we should replace all of the items they lost and they would take it off our next grooming. I replaced all of the items. The cost came to $47.00. Whicjh is actually cheaper than the items they lost. They lost a jeweled pink collar. We booked another appointment for December17th. The owner called me today and told me that I needed reciepts for all of the items I bought. I didnt keep the receipts. He never said I needed to. Obviously, they would have noticed that my dog had a new collar, leash, license and name tag when I brought her in to get groomed. Gregg told me that a replaced license is $4.00. I was incorrectly charged $17.00 by the county. I did save that receipt because it goes in my dog file. Greg also told me that he needs the receipts for his accountant and that he called his accountant regarding this matter. I know that is not true! Greg and Lori, I have referred customers to you that will no longer come to your facility. Is it really worth losing three customers over an incident that occured because of your negligence? Do you really not trust a customer who has been loyal to you? You knew at the time you lost the coillar etc. There are many dog groomers who would be happy to groom three dogs. I always given you both a 20 percent tip even though you were the owners. Hopefully, both owners will learn from this mistake. If not, they will continue to lose clients. I obviously was insulted and would never come back or refer them again! I also went to a veternarians office and told them of my experience and pulled the cards I left them to give to their clients. Their office was shocked. You simply do not treat customers that way. I guess people's true colors show.