Day and time of incident: Sunday, April 6, 2014 - 10:40am.\n\nI'll make it brief.. ordered food, 20 minutes later, still no food. Hungry, want to get on the road asap. Decided instead of arguing for food to get refund and head across the street to In N Out. (Should of been first choice, shot my own foot!) *sigh*\n\nNot exactly sure who is at fault here, whether management or employee.\n\n  Apparently this female employee did not have the competence to add up my order and refund my money.. maybe if she was a teenager, that would of been excusable.\n  As she was pushing buttons on the monitor and looking back and forth at my receipt, she started twitching and looked liked the monitor was a ticking time bomb from how fast she was going trying to disable it from blowing her into smithereens. After a few unfortunate attempts and still unable to add up the order to the equivalent price for refund, she jumped, panicked, starting speaking gibberish and then turned around and left to the back of the kitchen.\n\nExtremely disrespectful leaving us there and would say unprofessional of her but then again, not sure if her (just assuming) G.E.D or high school diploma even covered that term. Which then points to management and the kind of training they provide to their employees.\nPoor lady, sure do feel sorry for her. Supervisor gave me my refund, ate a delicious burger from In N Out, drove back to California.\n\nCustomer Service = ZERO stars.\n\nWords of Wisdom:Stay In School Kids and Get Good Grades.