Very pleased to say my experience was turned from a negative to a positive one! I ordered a few days ahead for my mothers surprise bday party and was super stoked to get the cake, however when I arrived the cake said \""Happy Birthday Alisa\"" my mothers name is Lisa. On top of that the spelling of my last name on the box was incorrect. It's just annoying you'd think the girl that took my order would want to ensure everything was correct considering the money I was spending. She asked for a card over the phone explaining that they needed it to be prepaid in order to start baking and all that so I paid. The day of I received a phone call asking how I was going to pay, so I explained I had already paid and I wasn't going to pay twice so the woman went on to explain that they needed the security code and all that and I told her is give it to her after I saw the cake. After that's there was silence so I'm like um hello, she confirmed that she was still there and I ask if there's anything else she needed she said no so I hung up the whole conversation was just awkward. So when I arrive at the bakery a young man was the one who presented the cake to me. After we discovered the misspelling he immediately called the baker because unfortunately they don't have the tools at the store to write or rewrite what's on the cake. So at this point I'm pretty upset they offered us beverages and cookies and were very apologetic. A few minutes later the young man returned and he erased the \""a\"" in front of Lisa somehow it looked a little sloppy but I was  pleased enough with it, I mean mistakes happen and they handled it very well. As I got to pay they declined and yet again apologized. I am pleased to say that I will definitely be returning and will recommend them to all looking for any kind of pastry! Just make sure you ensure the spelling is correct over the phone should be my only note.