3 1/2 Stars.\n\nYes I know it's not centrally located, it is not the biggest, flashiest nicest hotel out there but all I cared about after experiencing Planet Hollywood is good costumer service.\n\nWe had a horrible experience with costumer service in the planet Hollywood so we switched for Wynn (which was full) so stayed 1 night at Hard Rock Hotel. \n\nYes, it was all about customer service! \n\nFor my surprise customer service was sweet, gentle & nice.\nThey really cared, room service was fast & efficient as well. \n\nThat aside, room was way more upscale than room in Planet Hollywood (comparing apples to apples).  \nFurniture were all contemporary & it had a flat HD TV.\nIt also had a jacuzzi bath, new carpets & paint.\nAnd it was still close enough to our clubs.\n\nThe Casino was not super fancy shmancy, theme is a lil dull, people are defiantly something else yet down to earth. \nWe did not care about all of that coause this place made us feel at home!\n\nI am usually not generous with my stars but Hard Rock Hotel, thank you for your help. You rock!!\n\nOhh & yes, I agree with Amy P, don't be friends with Carmen Electra unless you want to have bad hair. LOL\n\nYaaaaaallla bye!