I was a fan of the club when I joined a few years ago, the cost was $10/month, so figured why not. However, this past year, I got divorced and moved to the north valley and the nearest club is about 15-20 minutes away, so I decided to cxl my mo-to-mo membership. I was aware of the cxl fee ($25).  Long story short, been a long difficult road trying to cxl my membership. Took 2 letters and a trip to the nearest location (this one is closest to me, at about 10 miles away). I was originally told due to the difficulties I encountered they'd waive my cxl fee, but last night when I got down to the club, I was informed by Tessa, the mgr, that they cannot do that. I feel they strung me along for a couple extra months and got an addl $30 out of me in the first place, they should have waived the cxl fee. I was so irritated but saw no way out except to pay the $25 and walk away. LA Fitness treated me the same way when I cxl'd my membership with them several years ago. I should have learned! Bait and switch, yes, will I Yelp about my experience? YOU BETCHA!