We showed up over 45 minutes early to get parking for the Chevelle concert tonight, not that it mattered. Parking was full already- both garages. At least they were sincere enough to stick a security guard in front of one garage telling guests the lot was full; we spent an hour and a half in the other garage (HRH) trying to find parking in a sea of traffic going up and coming down the ramps.\n\nWhile we were looking for parking, we decided to try to get in touch with a manager to possibly get a refund for the tickets we purchased should we miss the concert. After being transferred several times (reservations, ticketing, security, security manager, front desk, front desk manager) we finally spoke to Sarah, front desk manager- who told us that if we gave the valet attendant her name and presented our concert tickets, that we could valet the car. The valet manager refused and was very snippy and rude when given Sarah's name; even though there were 3 floors dedicated to valet parking in that garage alone, he wouldn't help. When we called Sarah back, she told us that if we weren't so rude to the employees they would have taken care of us but she would insure we were taken care of anyway. When the valet manager once again refused to accept the vehicle, we called Sarah a third time and were told that the valet manager had the final say and she could no longer resolve the situation.\n\nI felt as though were were just brushed off at every avenue. I understand the situation with concert guests trying to valet their cars; there is no way they could park every car. At the same time, the guest service was the worst I've ever experienced- especially in Vegas. I'd never been called rude by an employee, ever.\n\nI don't feel like I have unreasonable expectations; had we been informed when we were purchasing tickets to expect HEAVY delays we would have better prepared for the parking nightmare and parked somewhere else and taken a cab, had there been security in front of the HRH garage telling guests the lot was full we could have still made the concert had we parked somewhere else and taken a cab, had Sarah stood by her assurance that she would have us taken care of, had Hard Rock prepared overflow parking or not scheduled 3 events an hour apart on one night the situation could have been resolved or never arisen in the first place. \n\nI'll be sure to update with the amount of effort it takes to get a refund for the purchase price of the tickets for the event, and the result of my endeavor.\n\nEDIT: We were refunded the purchase price of the tickets with the help of LeAnne, but she mentioned that she was only helping us because of how her staff treated us. I definitely won't be patronizing the LV Hard Rock, and doubt we'll be going to others or collecting the HR shot glasses anymore. \n\nSomeone needs to inform these people that casual does not equal shitty service.