I apologize if I've got the wrong location, but maybe that's part of the problem. All I know is that this is the place where the deliveries for S Scottsdale residential originate And that the supervisor for the deliverymen is \""Art.\"" I was expecting a next-day delivery to an easily-located spot and waited with my door open all day to receive the pkg. When it hadn't arrived by 7:00 p.m., I called customer service and was told they had until 8:00 pm to complete the delivery. I tracked the pkg online, and as I sat there, still waiting, online update said they were unable to deliver--no one home or business closed, and had returned the pkg to the station.\n\nThis was a blatant lie, as the driver clearly made no attempt to deliver the pkg. I later learned others in this area had the same experience that day. Next day, after many calls to customer service, my package was delivered by a very nice delivery woman--she had encountered angry customers all along her route that morning because of the poor service by a different deliveryman the previous day. The problem is that no one locally will take responsibility for the behavior of the drivers. Customer service try to help but they are located in another state. I asked to be connected to the location where the local driver originates, but when I asked for \""Art,\"" the supervisor,  he of course, was not available, and a message for him to call me was never returned.\n\nThis is the worst delivery service I've encountered in quite some time. The previous Sunday afternoon, the US Postal Service delivered another package, and the day before, UPS was promptly at my door to pick up a package. Years ago, FedEx was the premier delivery service, but they have clearly lowered their standards for driver conduct to the point that they have no standard at all--and clearly drivers know there will be no consequences when they \""blow off\"" a customer or several customers, because even their supervisor doesn't return customer calls. Why should drivers care?