Small portion sizes for the price.  Inefficient, slow, especially for an airport location.  When I ordered two items, somehow the 2nd drink was never made and I'm standing there, on and on, watching other people who arrived after me receive their little lattes.  There was absolutely nothing special or deviant about my order.  After finally asking what's up, there was no acknowledgment that a mistake was made, nor an apology.  I don't care how local you are and how trendy you are, order accuracy, efficiency, and customer service still matter.