We booked 3 suites for a Girls' Weekend and the hotel was the only disapointing aspect of our stay. Though we had booked far in advance, in order to get our rooms on the same floor as we requested, we had to wait long past the initial check in time. They were uncaring and unapologetic about the fact that we couldn't get ready in our rooms in order to make our show reservations that evening.\n\nThe rooms were spacious but tired. Handles were missing on the chipped furniture and the lock was irreparably broken on our safe. The man who tried to fix the safe was not only unsuccessful; he was not helpful and very unfriendly.\n\nThe day we checked out, we asked for a late check out. We were denied because they said they were booked. When we reminded them we didn't get to check in at the normal time, they told us we had until noon to get out. I called the hotel on my cell phone and was told they did have available rooms so not only are they rude, they are dishonest.\n\nI am a very nice person and usually get great service. It's not as though we caused any problems or were even drinking. There was absolutely no reason for their terrible service but there it was. \n\nThe only good thing about the hotel was the Canyon Ranch Spa. Though the restaurant manager messed up our gift cards and tried to tell us we had already used a card we had not (he eventually figured out it was his error and apologized), the massages and the facility were very nice.