We visited this establishment after a recommendation with a friend. In all honesty I would have rather gone home and cooked my own meal.\n\nWe arrived and waited roughly five minutes at the door to be seated. The hostess was very friendly and accommodating (some of our party spoke english only, some french). \n\nWe were seated next to the kitchen doors and our server came, made some beer recommendations and took out drink orders. We were not asked if we wanted water, no forks or knives, napkins were given. \n\nAfter about 15 minutes our drinks FINALLY arrived, only delivered by a different server. He gave us our drinks and walked away. We had to call him back to place our food orders. The entire time we were ordering he was rude.He made rude comments under his breath when HE misunderstood what someone was trying to order, when asked to make an order without onions he replied very rudely that \""If it's on the menu than that's what comes on it, We do not make substitutions at all\"".\n\nWe are roughly a 25 minutes into our dinner experience now. No water, No napkins, no drink refills,  nothing. \n\nTen minutes later the awful server returns with place mats, forks and knives. One of our party asks for a napkin as her drink was sticky and making a mess. He turns his mats over to show he has napkins, rolls his eyes and scoffs.\n\nThe starter comes, and it was cold. Honestly I wasn't surprised.\n\nFinally our food arrives (brought out by the kitchen staff? not the waiter?). 2 orders of fish and chips (cold), A \""texas burger\"" with cold greasy onion rings on top and cold fries, a \""California Burger\"" with ice cold fries,soggy bun, and a black slice of avocado. \nI would have complained but surprise surprise, our server was nowhere to be seen.\n\nWe finished eating and a DIFFERENT server came to collect our dishes, offered us another drink, desert and coffee. She was very friendly and if I could have tipped her and the hostess I would have. \n\nI will never be returning to this establisment ever. I will tell anyone who asks about it to avoid it like the plague. I have had a better dining experience at Burger King. \n\nIn short, Terrible food and even worse service.