I went to this store 4/10/2014 and was Daniel took very good care of me upgrading my phone.\nI went back 4/12/2014 with my wife to return a item that was defective and upgrade my wife's phone. My wife is handicapped and had to go to the bathroom, they told her to walk over to the McDonalds which is about 100 yards away.\nMy wife got pissed and so did I, after my wife left the store I approached  a female displeased with their flip additude. When I mentioned my wife having to walk that far several of the young wise mouths said so what. \nOne female and one guy felt the need to mouth off over the bathroom issue, even with a handicapped person.\nOf course I got pissed with their additudes and expressed my displeasure with Verizon and their wise mouths.\nI told them now my wife refuses to buy from that store and they said they don't really care. They then told me to leave, that they would not do the refund.\nI've been a customer since 1995 when it was Alltel, and then when Verison took over I stayed with Verison. When I mention this they said they really could care less.\nOf course being 62 and handicapped myself, I then told the female and one guy for both of them to F-OFF.\nThe customer service has really gone down since they are the most popular wireless company in Arizona.\nIf I can do anything to assist in taking them down a few levels I will.\nIf Verizon continues to hire and employee people like this with absolutely no customer service professionalism, Verizon will fall like a rock.\nIf I had not gotten my new phone 4/10/14 and now being stuck with a 2 year contract I would have jumped ship and gone with Sprint.\nVerizon is going to have to do a lot of butt kissing to keep me with them when the 2 years is up.