When I went to see Brandon Flowers here (my one and only, hopefully last visit to this HOB) the staff was horrible.  I know this will sound silly and like I'm exaggerating, but I truly felt like none of them had ever organized/worked a concert before.  It was absolute chaos.  I go to concerts all the time and this was by far the worst experience I've had with a venue and their ability to fairly and effectively manage the crowd.  Lots of people were waiting all day long before the show started and hours later, closer to showtime, the whole line was moved around about 8 or 9 times.  One guy would tell us we were all in the wrong place and needed to line up by the escalators, then someone else would lead us to a different spot in the casino, then back in front of the venue again, and it went on and on and on.  This whole time the line was getting messed up and people were running around like crazy trying to make sure they didn't get screwed out of their spot.  Once they finally decided where to put us, half the people were facing in one direction and half in the other direction.  The staff couldn't even decide where the front of the line was!  It was so ridiculous none of us could believe it.  \n\nThey continued to be completely unorganized and when we were finally let into the venue, they destroyed the line again by holding back the right side & letting tons of people from the left go in...and then did the same to the other side.  Do these people not understand the point of lining up??  It's not just for fun, it's because we all spent many hours trying to ensure a great spot.  Telling us \""every spot is a good spot\"" is irrelevant and makes it clear that you don't understand at ALL.  \n\nOh I forgot to mention the best part.  To even get into this line that would be let in first, they force you to spend $20 in their store or restaurant to get a pass in.  So if you're a huge fan of whoever is playing, just know that the 'Pass The Line' people will be let in before you unless you shell out an additional $20.  Way to pray on the fans, make a quick buck, and then treat us like crap, HOB.  Not amused at all.\n\nI hope Brandon never plays here again, because he's the only musician I'd go through this for again.  I almost gave them 2 stars because the bartender was nice when I asked for water, but they really don't deserve it.