My boyfriend was at this store and this was his experience, \n\nI bought a ps4 in chino hills California. I also bought the insurance which , basically anything at all happens to this system it will be replaced with a new system, I guess this is not true. I was told by one rep over the phone that, they do replace it with a refurbished one, lol that is a joke, I called a different store this one here, they told me that because they can't figure out what is wrong with the system which is simple Fan makes a loud noise, they can't do anything or want to keep your system for days until you figure out what is wrong with it., another store told me that, they would help me and replace it at their store , just bring it in, I did and I chose not to get it replace because I wanted to see if this store the first one I brought it too had the same policy, seems to me like some not all of their employee's do not know or are not on the same page on store policies. \u00a0very sad, being that best buy has all the customer's and it's popular for electronics, If you buy anything at any store, please ask questions because you can get screwed even on insurance policies..\u00a0\n\nYour store is garbage. \u00a0I am sorry to say that, I shop here al lot but, not anymore.\n\nThank you\u00a0\n\nMar