The staff doesn't listen. I have been to this location twice and my order was messed up both times. I don't know what it is but they don't listen. They are always very disorganized. Quick serve usually means you should get your food within a 3-8 minutes. In my most recent trip I waited 25 minutes for my food and it wasn't even busy! They need a better staff. Their staff shows no care for the customer. There's a 5 guys across the street and an In-N-Out 1 miles away. Your service would be better AND FASTER at one of those burger joints.