The staff here was very friendly and extremely nice.  However, I brought a ring in to be sized of which the jeweler in the back said he could do there.  When he was done I noticed the stone was now loose. I pointed it out and they said they couldn't fix it there they would have to send it to the main location.  I wanted to wear the ring so I kept it.  Then I realized a week later looking at the ring close up because the stone was loose, that the stone actually had a chip in it.  This was not there when I originally brought it in.  I was very upset.  Not only was the stone loose now in the ring, but there was a chip in the stone as well.  Not happy.