Went on Saturday 12/20/14 for lunch and the 3 of us were seated immediately which was nice, however, we ordered and waited an hour for our food while others around us who were seated after us were being served. Just as we were trying to track down an employee to call a manager to our table after waiting an hour for our food, the server walking towards us had 2 of our 3 plates. We asked him to have the manager come to our table and his response was \""but I have your food here, do you not want it?\"". One of my friends stated \""Surely, we will take the food but can you please still have a manager come see us?\"". We had no silverware to begin eating and waiting for the 3rd plate. We had to track down another waitress and ask for a manager again as some time had passed and there was still no manager in site, nor the 3rd plate of food. The 3rd plate of food finally came out and we asked for silverware and began eating. Throughout the meal, still no manager. The waiter (Carl) was nice and did come around a few times to ask if everything tasted ok. After we were completely done eating, still no manager. Carl came to the table and stated the kitchen was \""backed up and having issues\"" he then stated the assistant manager was the only one working that day and he/she couldn't step out as he/she was assisting the kitchen in getting back on track. He then stated he was able to comp us ($11.00) and apologized for the service. \n\nAs we knew it was not the waiter's fault, we were extremely disappointed in the hour wait, no silverware, and no manager after requesting he/she twice. The cherry on top was the fact that the assistant manager essentially could not come out for a few minutes to speak with a dissatisfied customer. Extremely unprofessional.