I have used Bridewell once before and was pleased with the service. Lived in Scottsdale at the time - now live in Gilbert. Pleased with the service I was willing to make the drive from Gilbert to Scottsdale and before doing so i called to ensure i could be accommodated and communicated that i was coming from Gilbert, reviewed the cars service needs, and that I likely would arrive at 8:45. Being fairly new to the valley and not having a large network, I planned to be in Scottsdale for the day while my car was being serviced because I didn't have someone to pick me up. I Loaded my computer, my bike, and my patience cap knowing it would be a long day waiting for the car but was willing to do so. I planned to take the car in on a Wed but wasn't able to make it. By 9AM I called to let them know and to confirm it would be OK to come up Thurs. Thurs morning I arrived at 845am as I had previously mentioned and was told they were too busy to work on the car and I'd have to come back.  I just drove 50 min from gilbert and made very proactive calls to ensure I could be accommodated.  Nothing was done, no shifting of other cars. I was then told it was 1st come 1st serve. Why wasn't that mentioned when I called...either time. They said well we thought you were coming yesterday.  I said yes but I called. They said yeah we were swamped yesterday too. My response was if it's a 1st come 1st serve method I would have been out of luck then too and I specifically mentioned twice I was coming from Gilbert and would arrive at 845. They don't start working on cars until 8AM. They suggested I leave the car but couldn't guarantee anything would be done. Really? I'm going to possibly waste a day in hopes the car gets serviced? I took time from work was very proactive in planning and am so tired of companies not giving a hoot. The right thing in my mind would have been for them to keep their word to me and break the bad news to another individual because they didn't plan on their end. I did more than enough to plan on my end and that they could accommodate it. I don't recommend them because they made no realistic attempt to right the wrong. Wasted 2 hrs in drive time, gas money. My loyalty to them meant nothing.