Cox cable and Internet services may not be the best choice when you have options. \n\nThe company is large and they like to use that size to bully more than for improvement of service and services. \n\nI have been a loyal customer for many, many years and year after year my bills change without cause, they like to play up sell games, and even force you to take services you do not need, all in the name of savings. Don't be fooled as the savings are always temporary and in the end you always pay.\n\nThis company could be great, increase customer count and be the leader, but they choose to prey on unsuspecting customers, be overbearing in forcing staff to oversell and leave customers disheartened, and worse play the pricing games.\n\nThe people are good, the process is broken and inconsistent and the product is in demand. A simple fix could turn this company's rating the right direction, but only time will tell as technologies change who the winners and losers will ultimately be.