I bought a Living Social deal here...and I think everyone else and their mother did too. I spoke with Cherelle, who was super friendly on the phone, and she said my reservation was for 6:15pm. We arrived around 5:30pm and waited and waited and waited! Finally around 6:20pm I asked a man handing out armbands (this is how they categorized you by flight manifest)  if maybe somehow I missed my name being called and his response was \""well, we're a little busy.\"" Really? OK, I can see that but I have a reservation. He told me I would get called soon. 6:45pm rolls around and I'm ready to leave. I walked up to the woman at the front desk and told her I wanted a refund because I couldn't be waiting around anymore--this was ruining my entire night. We had wanted to see a show after our helicopter ride and hadn't eaten yet, which we assumed we would have plenty of time since Cherelle told me total time there would be an hour. The ride is only 15 minutes for goodness sake! The woman at the desk told me they couldn't refund my money and she checked my reservation--it was at 8pm. At this point I'm boiling mad but trying to keep my cool. I told her I wanted a refund or to be on the next ride out. She assured me that I would be next and that she would give me a free DVD of our flight. OK, at least she offered me something for their royal mistake. However, we weren't called until after 7pm and didn't finish until around 8pm. The actual ride was awesome and if it hadn't been for the fact that my boyfriend was pretty excited about it, I would have just left earlier. We ended up missing the show we wanted to see (this was our last night in town) and just went out to dinner. \nI think this could be a great thing if they were more organized. Over-booking people and making them wait around for three hours just isn't acceptable. There were a lot of aggravated people in the waiting room and I really wouldn't recommend it. For the amount of time you're waiting...just try and get a window seat on your plane ride home. The view of the strip is almost as good as it is in the helicopter.