Pro: \n- Great business hours from 7am to 10pm and never closes even on Christmas and New Year.\n- Provide bed, dog house and pee pad.\n\nCon:\n- Facility. Very small area and I do mean small as in whatever you see, thats it! No separate room or playground in the back. Every room the dogs live in are in the front, separated by plastic fence. As far as i can see, this is operated by two people and only one of them takes care of everything for the dogs, the other one just sit behind the desk. \n-No grass. No backyard. No running area.\n- Fence. When I dropped off my dog, I saw that medium/small size dogs are placed in a plastic open-top fence that are short in height and can be broken through easily. Big dogs however are been placed separately in fenced-up gate against the wall. But when I went to pick up, I saw couple big dogs placed in the open-top fence surrounded by small dogs! Note! those fences aren't sturdy or tall enough to keep the big dogs inside. They can easily jump over to their neighbors and attack them! \n- If your dog is scared of strange surrounding and in alert mode all the time, do not take him/her here because they can see all the dogs around them through the holes of the fence as well as randomly walk-in customers. \n- Smoking. The staff that takes care of the dogs is a big-time smoker that we had to take some steps back when talking to him so imagine how the dogs would feel staying in a confined area with this man walking around them or even pick them up.\n- Staff. Two old lady and man, probably in their 50 or 60s and they dont seem to know what they are doing. The lady asked me to sign \""Consent of Rules\"" when we picked up the dogs, shouldn't it be signed when we drop off?\n\n\nIf the above info aren't enough, then consider this. I'm sure all those pets hotel, including Petsmart, do not give the bed/food/toy you brought to your dogs. THey might do as you requested but dont be surprised if they don't. Now Small Town Dog is a very small facility and with the open-top fence, they can practically just raise their heads and look at a specific dog! Ever since we dropped off our dog, we called every day, and asked if the bed and toys were placed in his area and if our food were fed. Each time we ask, the lady always said yes and to assure we were talking about the same dog, we described our dog and made sure she knew which one and again, she confirmed and said everything was taken care of. So imagine when we went to pick up our dog, the bed and toys weren't with him and the food weren't opened at all, you can imagine how furious we were!! Our dog was placed RIGHT NEXT to her and our bag of stuff was right behind her, was it so difficult to just turn and place the stuff??? And why lie????? We called and reminded her, more than once, was it so much to ask?\n\nNow with this, I seriously doubt they would walk the dog like they described.\n\nIf you really love your dogs, DO NOT TAKE HIM/HER HERE!!! When we picked up our dogs, all the other dogs in there were whining. Note, not barking but whining.