I am in smiths several times a week and one never knows who the mgr.is there have been several.i buy a lot of bread and their so called fresh bread is always so hard that a duck would break his bill on.i told a mgr how hard the rolls were and he got angry with me saying our rolls are baked fresh every morning. I think their attitude comes from the fact that this is a poorer part of town and they don't want to impress or help the people with not much money. This mgr.even walked away without even trying to help me find a fresh roll.  How's that for customer service.???.