Product:\nI was really happy with this place for the first week. Since I had a variety of e-cigs, I went into this place upon suggestion from one of my friends. After the tank broke within a week, they offered me no refund, no replacement, and then was only going to give me a new mouthpiece instead of a whole new tank that didn't leak (basically all the inside was destroyed from basic use and only refilling once).  I'm really upset that if there was no guarantee of parts after a WEEK, that wasn't mentioned to me initially (an nothing is posted) and it seems that something that doesn't last for a week should at least be replaced as faulty (especially since the girl helping me said: I see these break all the time -- if that's so, why wouldn't you sell better product or guarantee usability after a week?!?!)\n\nCustomer service:\nThe girls look at me with blank stares as if they do not understand how to properly deal with the public except for the one girl who initially helped me, but she was on her way out of the store to go to California. Also, they seem friendlier to men than women (this is just a comparison of \""warmthness\"" between my interactions and their interactions with the males in the store). They only seen moderately knowledgeable on the products at hand.\n\nAtmosphere:\nThere's a place to kinda hang at the front with leather couches to sit around and smoke; the sales area is pretty open with a lot of room to move around. It's clean. I wouldn't say it's inviting, but it's definitely accommodating but the feeling is \""get in, get out\"" really.\n\nCost:\nI've found other juices that are cheaper elsewhere, however, you can taste test the juices here. The parts are less expensive elsewhere. I was trying this location because it was convenient for me.