After taking three afternoons off work to wait for technicians that never showed up, my internet was finally installed, at which point I was informed that even though I ordered wireless, wireless isn't available unless you pay an extra $11 monthly fee for the router. The technician (a very nice guy) advised me to purchase my own router, which I did. When I called Time Warner to register the IP, I was informed that there is a separate $7 a month fee to use your own router.  HORRIBLE, HORRIBLE COMPANY. I hope all the CEOs get halitosis and their wives leave them for John Mayer.