Stayed at Venetian for my bday couple of days ago. I thought Wynn was bad...This was horrible!!!!!!\nWe were told a room with strip view, we did not get it! I called the front desk and the person was very rude so i asked for the manager. She promised us a room with a view for the next day because she said she doesn't have any availability for that day from 11am to 3pm. we get the room after 5pm waiting for them in our room. Than we go the the new room it was the same exact room just 9 floors up! So i call the manager again and she says that she can not do anything about it. Not to mention we waited over an hour for the bell boy to bring our luggages.\n\nTheir customer service and management is rude and have no management skills!!!\n\nI would NOT recommend it.