I plan on speaking with both the police department as well as the Attorney General about my most recent experience with 24/7. My son locked himself in his bedroom so I called 4 companies to see who could come out immediately before I called the fire dept. 24-7 quoted a 15 time frame. About 30 min later I called the \""technician\"" to find out what his location was and in a slurred speech he stated he was 6 miles away. He was rude and very annoyed by my call. I was at his mercy to have him unlock the door so I was kindly asked him to let me know if he has any trouble finding my home. 20 minutes later I called back and he wouldn't answer. I called the company back and the dispatch (female) told me that she would call him and call me back. She called me back about 7 min later and stated that he was pulling up now. I was relieved and ran outside. Nobody was there. I called her back about 5 minutes later and she said she would call me back. I never got a call back. It was now 1 hour and 20 minutes from a 15 min quote. She stated that she could not reach the technician and that I should call someone else. I was extremely disapointed and now needed to call the police. I called the police and explained the situation, they were very surprised by the situation and the fact that the technician was now MIA. The fire dept and police dept came out and fortunately took care of it. About 10 minutes later I received a phone call from the dispatch at 24-7 locksmith stating that the techinician is not someone that actually works for them however it is a friend of one of their employees and that he had been pulled over and detained by an officer. This is completely UNACCEPTABLE! Not only was this individual pulled over and detained for a good reason however they are sending someone into my home that is NOT an employee? Fortunately we have family in law enforcement and surveillance in our home otherwise I would feel very unsafe! I have asked for a call from the owner and never heard back. I will report this becuase this is NOT OK!