Absolutely disappointed.  When your primary product is pizza and your menu is fairly limited you need to work hard to set yourself apart the crowd.  Unfortunately for me, Grimaldis fell flat on its face from an experience standpoint.  While my previous experiences have been average my latest encounter left me regretting my choice.  This evening I ordered a pizza to-go which you would think would be a simple uneventful task.  Not so.  My son and I stood waiting for 5 minutes before someone even offered to help us without any other customers waiting ahead of us.  Then we watched as the manager proceeded to pull each of the two girls who were handling take out orders away from their job to discuss some errors that had apparently occurred during their shift.  Mind you, this is in the midst of a Sunday night take out rush.  After the second girl got her \""talking to\"" I watched as she tried to compose herself (unsuccessfully) and then proceeded to remove her apron and walk out the door.  That left one poor girl to tend the phones and handle the to-go traffic since the Manager conveniently decided to disappear to the back of the house after her \""talks\"" with the to-go staff.  The remaining girl jumped between calls while to-go orders piled up below her counter.  I had a sneaking suspicion that one of those pizzas was mine, since I had now been waiting over 25 minutes, but I had no chance to ask about it because nobody was around to ask and the one counter girl was jumping from call to call.  After waiting another 15-20 minutes the girl started checking the pizzas and, just as I had assumed, brought me mine from the pile.  When I told her that I knew that this pizza had already been sitting there for 20 minutes she apologized and offered the lame excuse that it was very busy tonight.   \nI have at least 5-10 other pizza places I pass on my way to this place and Grimaldis just gave me an excuse to either try the others again or give them a first try before I return to this place.