I have always shopped at Kohl's but I must say that I am dissatisfied with their customer service.  We registered at Kohl's for our wedding and we received several duplicate items. The customer service department would not allow us to get cash back with a gift receipt.  Our only options were to put the amount back on the gift giver's credit card or to receive a store credit.  I think people should be aware of this in case they register for big items like we did and then you end up with a lot of Kohl's merchandise credit.