Red alert. Red Alert. \n\nIf you are looking for good mobile phone customer service, this is not the store. I'm changing my provider to Verizon or AT&T after the experience I had last night. Here's how it went down....\n\nI headed in around 6:30pm as my contract expired so I needed to upgrade my phone and sign on for two more years. When I entered, I noticed around eight employees out front and three in the back...so I thought to myself, this won't take long, there are a ton of people working. I signed in with the \""receptionist\"" who told me the wait to buy a new phone would be 10 minutes. No biggie, I told her, I'll just go check out all the gadgets. \n\nForty minutes later I was still waiting - and showing as third on the list for service. Now this wouldn't be a big deal if I wasn't watching the employees talk to each other and head into the back for long periods of time while customers were waiting out front. I literally timed two people between customers - one waited over 15 minutes before helping someone else and the second employee wasn't helping anyone when I left and it had been 20 minutes since his last customer. \n\nNeedless to say, I left the store...but not before telling them to take me off the list so the poor people in line after me didn't have to wait even longer. I will not be back and have been researching other providers today.