I've stayed at MGM, The Hard Rock and at Palms and if you are going to stay off the strip, stay at the Hard Rock. Boy was the Palms hotel a mistake! Shuttle sucks, customer service at the front desk sucks. THE PALMS CASINO RESORT operates like it is bankrupt. THE PALMS DOESN'T DESERVE TO BE LOCATED IN LAS VEGAS. THE PALMS IS WORSE THAN THE STRATOSPHERE.\n     Twenty Four Seven restaurant in the hotel is the worst food and service ever. All they do is seat people and then you all wait 20 minutes for a glass of water. They under-staff their servers and the manager has hired a bubbly customer service lady who basically is there to smooth things over when the customer has finally had enough. When I asked the manager if he was a manager (big white guy in a suit), he pretty passively said, \""one of them...\"" Um, good, because I ONLY need ONE. When I began to tell him how long I'd been waiting, the bubbly lady runs over to intercept. Of course that is when I notice my waiter has finally arrived. Steak and eggs were 16.50 and rare. Canolly was bitter and sour. I actually went to the Mc Donalds inside the hotel instead. I have a meme that says, I came to Vegas and ate mall food. I looked at the food in the buffet and everything looked like cafeteria food. \n     I'm completely disgusted with the Palms Casino and Resort, and it almost ruined Vegas for me.