Even the best food and atmosphere can taste horrendous after lackluster service and poor response. Until the current manager changes the way he handles complaints, I give this place only five more years.\n\nThe restaurant was maybe 3/4ths full, so I was expecting faster service than the times I have been here when it was jam-packed full with a line out the door. Continuing, I looked over the menu (it has been redesigned), and I saw that the same favorites were in place: Braised pork belly, super white tuna, and cajun albacore. I started off the night with an order each of amaebi and uni for me and my boyfriend, and we also ordered two half rolls to start. The both of us chatted as we awaited our food, and the natto roll, amaebi, and the uni came out. I was pleased with the sweetness of amaebi and the freshness of the uni. \""So, I take it that the Calico roll is still on its way?\"" After an affirmative, we placed a few more nigiri orders. For your reference, the Calico roll is not a deep fried roll: Just a few slices of fish in the middle and slices on top. Not a very time-intensive roll at all, so we were sure it will show up soon.\n\nBy the time we finished with our sushi, we continued to wait for the rest of our orders.  About ten to fifteen minutes pass, and it seems that the sushi still has not shown up, so we decided to order some braised pork belly and miso soup. That order came fast (within maybe five minutes), and we were glad to note that the portions were larger. However, one bite in, and the insides of the belly were frozen. Maybe there are some people that like their fatty meats cold, but I personally prefer it to be warm and melty. We brought this up, and after an apology they took this to the back. As a customer, you can see the sushi chefs working on their sushi, and you can see the grillmaster who does the grilled entrees and desserts. The waiter (we later learn he's the manager) and the grillmaster exchanged a few words, kept sneaking glares towards our table, and rather than getting right to cooking it, they stood there and chatted for a better part of a couple minutes. It didn't look like they wanted to fix the problem.\n\nAs this is going on, my boyfriend mentions that service seems to be slower than usual, and I cannot help but agree. I did point out to him, though, that if he would just sit at the sushi bar for once, we can get fish faster in general. Five minutes later, new pork belly arrived to the table. Blackened and charred on both sides. Well, this time they definitely made sure that it was warm on the inside. We scraped off the black charcoal and ate the belly. \n\nWe inquire about the status of the rest of our order. Our waitress replied, \""Oh, you haven't received it yet?\"" \""No, we have not received it yet.\"" She apologizes, we say it is fine, and we place a few more orders for their specials for the night, namely salmon pork belly nigiri. The rest of the orders filter in, including the salmon pork belly, but we had to reorder the orgasm sauce, the miso soup, and a few other nigiri because they lost the order. I contemplated over the service as I was savoring the fatty salmon belly. The rest of the orders showed around fifty minutes after we sat down.\n\nMy significant other declares that he's done, so I decide to follow suit. I note that in the course of the extended delays and mistakes, our table time has already reached the hour. They lost our orders for desserts, and I couldn't seem to reach anyone for a response. I note that the moment I place down my credit card, someone zips by quickly to pick it up. I asked for a comment card, but not having one, I wanted to speak to a manager about our experience.\n\nShe went to go see the manager, and I recognized him for helping out on the floor. He turns his back to chat with someone else for a while saw him shake his head, and decides to head over with our missing dessert orders. I thank him for bringing the dessert, though I brought up my main points, namely how service is slower than usual, and how our orders were messed up. He says a brisk \""My apologies\"", and then he explains someone was out for the day and servers switched. I understood the first part. Yet, it was the same person who took our order from start to finish, so I asked if he was sure that was the reason why. To this, he retorts,  \""You see the people waiting outside at the door? Yeah, you can't expect everyone in here just to serve you.\""\n\nSerious misunderstanding on his part, and he left me to fume silently. I do not like to go to places where I don't feel welcome, and while I won't judge a place based on the behavior of one worker, I will judge it based on the behavior of a manager. A place that can't take fair input graciously will only deteriorate over time.\n\nI hope that when I return two years from now the management has changed. There ARE better AYCE in town, for cheaper, just as fresh, and faster. I'll be writing reviews for them as well.