I usually would think one Burger King is the same as the next but....wow....this place was terrible! I got a coupon in the mail and saw they have a new chicken parm sandwich and I was in a hurry so I decided what the hell. After I ordered and I got to the window, the woman at the window didn't even acknowledge me. After a few minutes, she told me my total, I paid, she gave me my food and closed the window. Never heard another word after my total. That should have been an indication of what my food was going to be like. When I pulled up to the end of the drive thru, I opened my bag, unwrapped my sandwich and thought the bread was a bit cold. I took a bite into my sandwich only to find that bun was slightly frozen, the marinara sauce cold, the cheese frozen and the chicken lukewarm at best!  I put the car in reverse, went to the window and waited. The same woman opened the window, didn't say anything to me so I told her about the sandwich. I explained that the sandwich was cold and the cheese was frozen. Her reply?  Well after what seemed like an eternity of silence, her reply was \""no it's not. The cheese is cold though\"". I said \""noooo...the sandwich is cold and the bun is a bit frozen still\"". After snatching the sandwich out of my hand, she closed the window. A couple minutes later a guy handed me a bag with a new sandwich. Again, no words. Just window opened and then closed. I was afraid to open the bag but I was brave. This time the chicken was hot and everything was cold.  I couldn't even eat it. I just ended up throwing it away. They have lost my business.