This facility is close to my house and was referred to me by my car insurance company.  (I was rear ended and needed repairs.)  When I took the car in for my SCHEDULED appointment, they said they were actually overbooked and it would take roughly an hour before they could start on the estimate.  Then, because of the hail storm, they were booking appointments to actually fix non-hail damaged cars 3.5 weeks out!  I chose to leave the car there and pick it up later that evening.  I specifically told them where the damage was - bumper AND rear quarter panel on the driver's side.  I also asked them to call me after my estimate was completed.  I never got a call.  I picked up my car later that evening and saw the estimate, which did not include the damage to the rear quarter panel.  I emailed them at the email address that was HAND WRITTEN on my estimate and have never heard back, which was over a week ago.  Needless to say, I chose to get my car repaired elsewhere.  (To be fair, many auto body shops were also booking three weeks out due to hail, but I found one that was trying to \""be smarter\"" as they put it and fix cars that had more than cosmetic damage.)