After a pretty frustrating time dealing with online support about replacing a crappy phone we purchased for my mom, we decided to come in to the store to rectify the situation. \n\nLuckily, we were greeted by the friendliest and most upbeat store associate I have ever met. We had a very positive experience. She was incredibly friendly and was able to help and suggest better options for us, which we appreciated. She made conversation and even suggested better options to save us money and gave us some credits on our next bill for all our trouble. There was quite a bit of a wait at this store, but they try to help in an orderly and efficient fashion.