Needed to replace a dead battery previously purchased at this Auto Zone. Technician was not helpful in any way and resistant to anything my husband had to say regarding the battery not holding a charge. I understand that AZ has a policy about testing the battery prior to replacement and that's fine. The problem was this guy insisted that they HAD charge the battery before they could replace it. My husband had already had it on the charger and it wouldn't hold a charge. We told him this, but that's not good enough, apparently. Charging the battery takes one hour and we didn't have that much time. He should have swapped out the battery based on his test and the fact that we already charged it. \n\nLong story short, we left and went to another AZ where the battery was promptly replaced. Customer service is lacking at the Jones AZ.