I purchased a used Volkswagen from this dealership, first mistake right there. I should have went to a Volkswagen dealer since they are able to certify that their used vehicles don't have any problems. \n\nNow, I bought this car almost a month ago and I have only driven it for 2 days & that's because it has been being serviced ever since. Luckily I had a 30 day warranty which I was told was ''bumper to bumper'' meaning it should cover everything from one end to the other. NOT TRUE.\n\nI bought the car on a Saturday and brought it back on Monday, the sunroof wasn't closing correctly. While they had the car to inspect the sunroof, they found a leak. The leak was the FUEL TANK, meaning I could have blown up. They sent it over to Volkswagen and had it repaired. While it was in their possession the front left window broke and I received a call saying that I would have to pay them $421 in order to fix it. I talked to a manager (the most condescending human being on the planet) and told him my situation. He was no help at all. Unfortunately for him and lucky for me, I knew someone who is friends with the Findlay's and I gave one of them a call and told them the situation. He handled it and had my window fixed. Which was the only positive thing that happened in this entire experience. \n\nMind you, during all of this. I am using one of their loaner cars. \n\nI get the call saying my car is done (3 wks later) and I bring the loaner back. I get my car and there is a giant crack in the panel under the window they had to fix. My gas tank is completely empty (it was full when I brought it in). The inside of my car is a mess. The mechanics who were inside my car left finger smudges everywhere and scuff marks from their shoes all over my beige interior. After seeing this, I sat down inside the car and laid my head on the steering wheel and started balling. \n\nI took the car to get it registered and after waiting in line for 2 hrs. The lady behind the counter manages to tell me that they didn't smog the car either. Even though they said they did when they handed me the green slip. So I had to go smog it and then come back and wait another hour and a half.\n\nTo top it all off, they are claiming that I did body damage to one of their loaner vehicles & that I owe them another $500. . . there are no words.\n\nI hope this gives you an extremely thorough look into this dealership. I work in the service industry, I know what it's like to work off of referrals. I would never refer this place to anyone purchasing a car, not even someone I hated.