This company is a joke to work with.  They missed their first appointment to come out an do an estimate.  \n\nWhen the estimator did come to our home the following week, he was very pleasant and provided us with an acceptable quote that was agreed upon.  The estimator gave us a time window of 9:00 am - 10:00am for the following weekend and told us that we would receive a call the following business day to confirm, which it was.\n\nToday, I placed a call to inquire the status of the arborist's arrival.  I was told that the crew wouldn't be available to arrive until 12:00pm or 1:00pm.  I was offered an additional 10% discount for the error in arrival which I agreed to.  At 1:30pm, I placed another call to inquire the status and was then told it would be another 45ish minutes.\n\nAt this point, I asked to cancel the service and the phone rep proceeded to tell me that they never make time commitments and that it should have never happened.  While I can certainly understand that this may be his policy, commitments were in-fact made by his staff and they were not met.\n\nI don't think it's reasonable for any company to not give you a time window especially for a 6-7 hour job.  Even Cox and Qwest are able to give you a 4 hour window.\n\nI will also say the Owner, Al your tree pal, did give me a call personally to find out how to retain our business.  He stated that he has been working in the Valley for over 30 years and this isn't how he runs his business.  While I can respect that, his company and crew have now wasted my time and had lost my business.  I declined to reconsider my cancellation.\n\nThere are too many other arborists' in town that I'm sure would be happy to take my money and provide me service in a timely fashion.\n\nI would recommend to anyone that you stay away from this business.