Unacceptable.\n\nBecause of their service, some of our friends had to REORDER our baby shower gifts that were somehow lost or returned to vendors. Do you know how bad that makes us feel??\n\nWhat's equally infuriating is that the customer service lady claimed that a delivery attempt had been made that morning. Hello, I was home ALL morning and no one showed up?!  Then she went on to assert that the driver could not locate our address. That makes no sense; we have been receiving numerous packages from UPS and Fedex all this while.\n\nSUM: Go with FEDEX...though unfortunately when ordering from certain vendors (e.g., Amazon, as in Dan C and my experience), you don't get to specify the carrier...