The Bellagio was sadly a bit disappointing. I was in town for a trade show event in July and found the hotel overcrowded and nearly impossible to navigate during the day. A \""quick\"" bite to eat took nearly 1.5 hours at a 2 p.m. lunch. Service was slow and lacking all over the resort.\n\nWhen I checked into my room, there was a massive clump of hair in the bathroom sink. Disgusting. I've staying in all kinds of hotels all over the world from two to five stars and have to say I've never seen a dirtier bathroom.\n\nWe had an unfortunate incident where a colleague had to have emergency surgery while on our trip. A horrible incident anywhere, but especially when one has to spend hours in a Las Vegas ER. When I called the hotel desk in the morning to ask for a late checkout so we could visit our friend in the hospital and get her returned to her hotel. We needed to make sure she was comfortable and all arrangement were made for her family to arrive before we caught a flight out of the city that afternoon. I was informed that it would only be possible if we paid a 1/2 day rate of $70+ dollars. How unfortunate that a hotel of this supposed caliber can't accommodate a guest in their city with this type of request. Especially since our flight schedules meant that we would be on our way to the airport by 3 p.m. at the latest.\n \nThe casino staff was lovely and the hotel was ok but certainly not deserving of a AAA five diamond. When I return to Vegas, I think I'll be staying at the Wynn. \n\nSorry, Bellagio, I had higher hopes.