We usually board our dogs with our family veterinary practice.  Last week, we decided to give Pet Paradise a try.  We toured the facility beforehand and asked a lot of questions to make sure the environment was well suited for our babies.  We had them with Pet Paradise for five nights before receiving that dreaded phone call that there had been an accident.  \n\nSomehow (big question mark) an unaltered male dog was able to bite one of my dogs ears off.  Yes.  You read that correctly.  My dog is now missing a chunk of his ear.  The odd part is that it wasn't during play time.  All of the dogs were seemingly safe in their own confined areas.  How did this happen?  We were told it was a freak accident.  That doesn't make us feel better.  \n\nThey did the right thing by getting him emergency veterinary care and even footed the bill.  The manager had no problem charging us for the entire stay and didn't even offer us a discount even though we left the facility with one dog missing a chunk of his ear with several bite wounds on his head and other ear.\n\nNeedless to say, even though accidents happen, this one shouldn't have.  We will continue to use our local family veterinary facility for boarding in the future.  Less frills, but we bring them home the way we dropped them off.