Just experienced the same horrible customer service from a Debra, which could very well be the owner, since the owners name is Debra. Had been assigned her thru my warranty company. I immediately called the warranty company and told them they shouldn't be using such rude people. They are cancelling the job with them and reassigning the work to someone else.  If they start out being rude taking your order i cant imagine what they would be like if you let them in your house. This house is in Az tho i am not.