Let me preface with by saying, Emily Stooks (Horning) is an incredible teacher and I thoroughly enjoyed her class and positive energy. She deserves 5 stars.\nI had high hopes for Urban Yoga, which was close to the friend's house I was staying with for the holiday. I went for the new student special since I was in town for 10 days. I made it to 5 classes. Overall the instructors were pretty warm and welcoming. The reason for the 1 out of 5 stars is because of the awful business practices that do not align with the philosophy they teach.\nWhen I purchased the new student special, I told the sales associate I was visiting from Portland and was not able to bring my mat. Most studios I've encountered during my many years of a regular practice do not charge for mat use but Urban Yoga does. I requested an exception be made since I was traveling (and they were very cheap, low-end mats that were being rented at $2/class). The sales associate told me flat out no. I asked her to talk to a manager or someone to see if she could get permission. She suggested I go purchase a cheap mat locally. I was taken back and asked her opinion about what I should do with this mat when I leave again. Her response was to give it away or throw it away. After my initial shock, I asked one last time if she could ask if a manager would make an exception which she agreed to look into. After class I again was told no. At that point I wished I hadn't purchased the new student package. I ended up finding a friend of a friend that let me borrow a mat for the week. What a terrible experience.\nWith one exception, during every class the studio was very chilly making it difficult to initially warm up the body properly.\nAdditionally every single class I went to at that studio let out no sooner than 5 minutes late and sometimes up to 15 minutes late. Although I was on vacation, this is incredibly inconsiderate of people's time and schedules.\nI find it quite curious that Urban Yoga pretty consistently gets poor reviews from out-of-towners visiting Phoenix. I will not be returning to this studio over my Christmas break in Phoenix.