When I walked in and told an employee that I had an appointment, she asked, \""Are you sure you called THIS salon?\"" Puzzled as to why she asked me that, I said, \""yes,\"" and she asked me to wait for my manicurist to arrive. The girl I spoke to in person even sounded like the same girl I made the appointment with over the phone. Seemed odd.\n\nMy manicurist, the owner, was 15 minutes late for my appointment, with no apology or consideration for my time. She was very arrogant with me AND her employees. I usually plan on my nails taking an hour, however this manicure took even longer. She either couldn't multi-task or didn't care to, but while she told stories to her coworkers, she'd stop working on my nails to talk. \n\nShe criticized how horrible my nails looked, hence why I was at a salon to get them done. She said, \""You wan square, right?\"" I responded by saying no. She filed my nails and then asked if the length and shape were ok (square) and I asked her to make them shorter and with a more rounded shape, not square! She literally laughed and said that was not possible. Dumb-founded by her answer and reaction, I said, \""Then why ask what I want?\""\n\nWhen I handed her my credit card to pay she told me the credit card machine didn't work. I told her that's all I had. It was suggested I go to an ATM. I was paying with an actual credit card. They attempted to run it and it worked. Was that their sketchy way to convince me to pay in cash? Another customer paid with a card right after me and that card worked as well!\n\nWhen I left, I had to say good bye and thank you twice before all the employees stopped talking to each other to say goodbye back.\n\nOverall, the manicure was good but the experience will not bring me back again.