I was so excited to try Urban Picnic. I walked in and could tell they were short staffed right away. The girl behind the register was also the runner for the food so she was alternating back and forth. Dark clouds on the horizon. \n\nConstructive criticism: They need to invest in a large version of their menu, simply stapling their paper Togo menu to the wall was confusing and hard to read. Choose a different corner to cut.\n\nI ordered the veggie pressed sandwich and the kids Mac n' cheese. My friend ordered a salad and a kids meal as well. Her food came out in 20 minutes, and mine was FAR behind. 35 minutes later, my \""hot pressed\"" sandwich came out completely cold in the middle. Disappointing and gross. I went to refill my ice tea, they were out. Bummer. I didn't even eat the sandwich, and left hungry. \n\nAll signs of my experience point to simply being under staffed. I saw a total of three humans trying to man this sinking ship. Based on the previous reviews, it seems like this was a fluke. Hopefully.