I understand when a store is busy, every patron cannot get the attention they may need. However, I had questions about transferring my old MacBook Pro to an external hard drive so that when I purchased a new laptop, (which would've been today) I could have access to all of my old documents. I had an issue with my Apple ID,  so I was unable to make a Genius Bar appointment. I stopped by anyway to see if I could get some quick advice from one of the 12 kids doing nothing but standing around in blue shirts. I was promptly told there was no appointments and maybe I should drive to another store. No inquiry about my questions, no offer of any service at all. I was simply sent away, brushed off, told to go elsewhere. Ok, I mean I'll find another store that wants my business. I'm sure the 15 other people wandering around aimlessly touching every device in the store were about to make major purchases too....