I felt like I had walked into the first level of hell when I walked through the double glass doors into the Cox Digital Store to return my cable boxes. When I walked in (carrying no less than THREE boxes, with THREE remotes perched precariously on top and wires dangling down past my ankles), there were three ladies sitting behind desks. Two had customers, one was filing her nails. There were four people ahead of me. One lady looked up and barked at me to take a seat and grab a number (very DMV-esque). Looking around for a place to set down my heavy burden, no seats were available. One guy (a true gentleman) jumped up, grabbed the boxes from me, chivalrously gave me his seat, and then snagged an extra chair from the desk of the lady who was filing her nails (she didn't even look up). After sitting for about 5 minutes, one of the customers currently being helped finished up and left. The lady helping him got up from her desk and went to the back. The other lady with no customers also got up and began boxing up cable boxes (mind you, STILL five people waiting). The third lady finished with her customer, and (thankfully) called the next number. That customer must have had a doozie of a cable issue, because when lady number two came back to her desk, and was about to call the next number, lady number one called her over to the desk to help sort out her customer's problem. Lady #3 went to the back. Meanwhile, more customers began trickling in. FINALLY, they managed to get through the line of customers ahead of me, and it was my turn (30 minutes later). I walked up with my cable boxes (none of which she offered to help me with), and when I told her I needed to return them because my service had been canceled, she just looked at me and said \""you know you could have just mailed those in, right?\"". Um, NO! No one told me that! Would've been helpful, especially since this particular cable hell is located so far north in Scottsdale, I felt like I truly was leaving the city to go on a pilgrimage (similar to Dante's). At any rate, the rating they receive is strictly based on the service received (or not received) during that horrendous 45 minute experience.