I was excited to try serendipity since I used to love going to the location in New York. However, the experience in Las Vegas discourages me from going there again. Their customer service was terrible! I asked the serving lady if I could get their signature serendipity spoon and she gave me the i'm-so-disgusted-that-you-actually-asked-for-it look. She could have simply declined my request (although I don't see why since I ordered a frozen hot chocolate). Additionally the frozen hot chocolate in Las Vegas tasted overrated for some reason. I remember it being hot and cold at the same time when I tried it in New York. Overall I would highly NOT recommend this place.