They were awful. The place is clean & airy & modern but the service is not so good. The lady at e front desk never greeted me when I came in. One of the threaders came to greet me & instructed me to sign in.after a couple minutes she invited me to sit at her station. I then explained what I wanted &, she replied 'ok'. Once she was finished I noticed a chunk missing from my left brow. I have thick brows & you have to really work at making a bald spot on my brows. At the end of it, my brows did not look neat & they were uneven. UGH! I think she knew she messed up but took my money anyway & wouldn't look at me even though it was apparent at I was dissatisfied. Never again.