After a two-week long debacle that ended without a satisfying resolution (see my initial review) I sent an email to Apple CEO Tim Cook.  That got a response from a person named Jason.  Like everyone at Apple, Jason was courteous and polite (which I appreciate).  And, like everyone at Apple, he was unable or unwilling to make an extraordinary gesture to compensate me for an extraordinarily bad experience.  After 30 minutes on the phone with him, I had the distinct impression that he had called me to convince me that they had done a very good job.  \n\nHere's some news for you: you didn't do a good job.  I told you you didn't do a good job.  And I told you exactly what I would consider to be an appropriate remedy for the incredibly bad job you did.\n\nPerhaps my favorite part of this conversation was when Jason told me-- and I am not making this up-- that Apple \""isn't concerned about profits.\""\n\nIs that a joke?  Everyone knows that Apple has higher profit margins than anyone else in the business.  Am I seriously supposed to believe that this somehow all happens by accident?  \n\nHint: don't assume that I am incredibly stupid just because I have spent years paying your ridiculous markups.