Frustrating.  We told dispatch we needed a car for 5 people and 4 suitcases, they said no problem. They arrive with an older grand marquis that holds 4 with the driver. When we asked why a van or suv wasn't used, we were told by the polite driver this was the largest vehicle they had. I practically had to sit on the driver's lap to the airport with my bf pulling me to his side of the passenger seat. If this company can't handle 5 people and 4 suitcases, they should say so, so one can find a company that can accommodate a group of 5 with 4 large bags.