This place needs some serious customer service training for their staff.\nI had an appointment and went to the service department. None of the staff seemed interested. They pointed to where to put my car, pointed me to the waiting area. When I asked a question the lady said she didn't know, and told me to check with the other people there, rather than finding out. \nThen what really soured me was watching this poor guy  who drove in after me who was tryng to make friendly chit-chat with the ladies behind the counter. They mocked him while he was still within earshot. Extremely rude. \n\nPreviously I had gone in to test drive a car with I believe the gentleman's name was Dale. He was extremely apathetic and not helpful. HIs attitude was basically like, don't waste my time.  PLus, they gave a horrible price for the car I test drove compared to honda dealerships in chicago area, so needless to say we purchased elsewhere.