Went here last Friday evening with my dad for father's day. I usually go to the one in Tempe (where I've never had as many issues) but chose this one because it's a larger building and closer to dad's place. \nAs soon as I walked in, there was a weird smell. It wasn't a food smell but a people smell (an intimate people smell.... ugh). I assume that was because of the cooling issue, which I'll talk about further on...\n\nI opted for sitting at the bar because it was pretty full and a little too warm to sit outside (though there were plenty of people far braver than I). Also, when I've sat at the bar in the Tempe location, the employees have always been jovial and friendly and up for a good chat. I wasn't so lucky this time.\n\nFor starters, we got the creamy tomato soup. It came with croutons and a few slices of home-made soda bread and butter. I've never ordered their soups before and it was awesome! I'll definitely get this next time I eat at the Tempe one. \nMain course: dad got the Philly cheese steak pasty (he's not one for tradition, I guess) and I went for my favourite - meat (2 types of pork sausage) and cheese. I also got a side of the home-made baked beans. The pasty, as usual, was really good but the baked beans were gross - dry and just all the wrong flavours. I much prefer canned, I guess. They were either in the oven too long or had been sitting out... just not fresh.\nWhile the food (minus the beans) was good, the building was super hot. It was pretty crowded and we were sitting by the bar where all the ovens and things are, but they need to definitely invest in a better cooling system with more vents or something because it was almost unbearable - and it wasn't even in the triple digits outside yet. I can't imagine eating there in the middle of the summer! \nAlso, service was really spotty. What I presume was the owner (or at least a manager) came by a few times and we had our plates cleared but we were sitting on the end of the bar right in front of a girl making fillings and she didn't say a single word to us the whole time. I wanted some HP sauce and I couldn't get her attention since she didn't bother to look up once. I get that you're busy but you're still an employee and it's still part of your job to handle some customer service. Even a smile would have been nice, but was perhaps too much to expect from a restaurant that hires only 20-something hipsters and hippies (and I don't mean that insultingly, it's just facts). Perhaps I'm getting old in my young age.\nAlso, that HP sauce I wanted? They were out of because of \""supplier problems\"". You know they sell it at every Fresh & Easy, Trader Joe's, and World Market, right? You don't need to import it yourself and if you're out of an English staple in an English restaurant, at least go out and buy a few bottles till your \""supplier problems\"" are handled. Just a suggestion.\nI'm sticking to the Tempe location in the future. You can't keep me away from my pasties so easily.