Bought a car with DUCT TAPE holding a part together! Really. Here's the story. \n\nBought a used Ford Expedition from them on Saturday afternoon, September 20th. Three salesman sat in the air conditioned office watching my husband go over this vehicle for 45 minutes in 100+ degree heat. My husband knows a thing or two about cars. He seemed satisfied and we completed the sale late in the day, near 5:00. \n\nOn Sunday morning my husband continued his inspection at home and found a loose idle pulley (about a $35 dollar part). He could see a definite mechanical issue, a small one, but still. Auto Nation Fiat said \""NO\"" to that repair, saying we bought the vehicle \""as is.\"" So much for being proud of selling a vehicle in proper mechanical working condition right off the lot. \n\nBUT here is the kicker...and this is NOT A JOKE. We found  LOOPS OF DUCT TAPE holding the cowl (the black vent-looking piece that sits between the front hood and the base of front windshield) onto the vehicle. They were across the whole length of the vehicle and there was evidence of DUCT TAPE that had been there but removed. DUCT TAPE? REALLY? \n\nBy the time we processed our decisions about this vehicle it was about 3:30 on Sunday afternoon and tried to call our salesman, who had just left for the day. The voicemail box we were directed to was not his. We had been in email contact so we sent him an email saying we would be returning the car the following day, as per the 3-Day satisfaction guaranteed policy of Auto Nation. He would have had that email as soon as he checked in the morning. And he was at work on Monday, conveniently at another location. \n\nWe returned the vehicle on Monday afternoon, to find out that our salesman, MATT LOWNEY, failed to inform the business office of our intention to return it, so they went ahead and processed our partial credit card, partial personal check to the total sum of $12,000+. The woman in the office told me directly that had she known we were returning it, she would NOT have processed the transactions. This point was later contradicted by the \""manager of finance\"" who said they processed everything immediately. I hate it when people in the same business tell different stories. It really brings down the integrity of the business. Not that duct tape doesn't do the same thing! \n\nThe credit transaction was refunded on the spot, but it turns out that I had to prove that my check had cleared my bank before they could initiate my personal check refund. I did that on Thursday, September 25th and was assured a check would be sent immediately. As of today, October 8th, I have not received my $7000+ dollars. Rhetorical question - are they earning interest on my money while I wait? \n\nWe have been very neutral through this entire process, until I called and asked to speak with the \""finance manager\"" on September 30th, who knew nothing about this. Really? REALLY? This is a pretty small dealership and you have to admit, this is a pretty good story.  With assurances that he would look into it and get back to me the next day, I continued to remain neutral, understanding that corporations are fabulous at creating layers of paperwork. BUT WHEN HE DIDN'T CALL ME THE NEXT DAY, I got MAD. So I called and asked about the status of my money and got a very vague \""I'm sure it is in the mail answer.\"" So much for customer service. After selling me a car with duct tape. So yes, I'm kind of mad, and I think the public should be aware of our experience.