So I've ordered from this Cugino's location about 5 times now and here are my thoughts.  In regards to their customer service, they have been great every time.  I call and order, they tell me when the order will be ready, and when I get there it is.  That may sound simplistic, but it's kinda nice that every time I've called, they've kept their time frame honest and accurate.\nThe pizza is great.  It's different than the Maryland location because they use a brick oven as opposed to a traditional pizza oven, but the results are very good. The crust/cheese/sauce is just right and absolutely a true NY style slice.  The garlic knots are the standard boring variety that most places in town sell.  I've yet to order anything else off of the menu, but for the pizza, I would highly recommend this place.