An initial good sign of any business is proper, friendly and enthusiastic phone answering skills. Budget delivered. Another good sign is the person pronouncing your name correctly. \""Yes Thomas how can I help you?\""...as oppossed to \""Yes Tom how cany I help you?\"" I totally don't care you called me Tom, hell, you can call me Nancy Drew for all I care, but it shows you are LISTENING! A lost skill, don't ya think? I gave Joe my request. Which was pretty unique. I needed decals applied to a tinted window on my patio. Something to spice it up. We tried ourselves and those little decals bubbled more than a flapjack on a hot griddle in Atlanta in Julyyyy! I've never been to Atlanta or referred to pancakes as flapjacks. Something I just channeled so it seems. The work, by Jeremy was excellent. The follow up by Joe and his wife, visiting my establishment was unsurpassed. And greatly appreciated. So look for the good signs in any company. Politeness. Good work. Follow through. It happened to me. It will happen to you with Budget Signs.