I realize it's new, and we expected (to a degree) some hiccups, but I'm still paying for my stay as normal, so I don't think what we received in return was acceptable.\nBottom line- the staff has clearly has not had adequate training and time to be able to operate this hotel yet. \n\nArrival: It was not clear which entrance was for check-in and which was the side more for clubs.\n\nCheck in: Rate did not match what i had reserved and what was on my confirmation. So an already slow process took longer since a manager had to sort that out. I had booked directly on the SLS website as well. Meanwhile - during all this wait, the bellman is stuck standing there with our stuff on a cart as he goes up with us at the same time.\n\nValet: Awful. Waiting area small and dangerous. The female attendant who \""helped\"" me after we had been waiting 30 minutes for our car should not be in any type of position that deals with customers. Rude, snide and unhelpful, even when we were about to miss our show. We were beyond patient.\n\nSelf-parking: after the Valet debacle, we chose to self-park (Valet was always full after that anyways- no choice.) Many people driving the wrong way because it's not marked and as many have said, some elevators didn't work, but weren't marked as such.\n\nPerq: 10 people working, but clearly struggling on how to make the  coffee drinks. Everyone waiting a good 15 minutes for their beverages, when there was virtually no line.\n\nGriddle Cafe: Had nice service with Alexis. Food was ok. This was at 12:00am though. Wait was ridiculous otherwise and they wouldn't take reservations for breakfast.\n\nMini-bar: not fully stocked, no price menu.\n\nRoom: small but nice. However, mini blinds and a pull down shade that doesn't fully block out light? In Vegas? Really? Gave it a motel feel. We had to try to stick towels around the window so we didn't get an early morning sunshine wake-up call that we didn't want.  And the pull down shade was so weird with a group of people on it? Supposed to be cool I guess but really was quite creepy.\n\nCheck-out: I couldn't check out on the TV screen because my charges were wrong again and no one answered the phone, so I had to wait in line and it took the front desk staff about 10-15 minutes for EACH person in line.\n\nHopefully they can get it together......hotels kinda get one chance with customers to get it right. Plenty of other choices in this price range so it's not like I'm going to \""try\"" them again.