Been here several times for a regular wash, no problems.  Came in on Saturday for a 100% hand wash.  It took around 2 hours, we were told someone called out because of a family emergency.  The job on the inside of the car was pittiful.  They used dirty rags to wipe down the inside.  I say wipe down, not CLEAN.  Dash and doors were all smeary. Spot of bbq sauce on my seat was still there.  Did not vacuum between the seats and door.  Won't be back