As far the the check-in process went, it wasn't bad, but  no one was really pleasant. After we were issued our room keys we began what seemed to about a 15 minute walk to our room. Our particular room was the absolute farthest from the elevators, so it was a loooong time. \n\nNow on to the room condition!\n\nThe bathroom tub and floor were dirty, I didn't want to even walk around barefoot or step foot in that tub.We had a broken phone, broken lamp, dirty shower curtain.\n\nAfter seeing how dirty the bathroom was and seeing how our lamp and phone both didn't work, we immediately decided we didn't want to spend a night in this place. I immediately went back the front desk to check out. I explained the condition of the room to a different women at the front counter. She too was rude and unaffected and unapologetic and had to go \""see what she could do\"" in terms of refunding me my money. Horrible service, filthy rooms. Take your money elsewhere where it's appreciated and your room is clean\n\nI ended up getting my $150 refunded and walking down to The Venetian where I was warmly welcomed and given a 30th floor suite for $170.