Had dinner tonight and it took almost three hours to get salads our main course and dessert which was provided free because we complained.   We've been here many times before and never experienced service this poor.   The manager said there were no issues in the kitchen which was clearly not the case.  After offering us the free dessert the manager never took the time to come back and check in with us.   Had he bothered he would have been told that it was taking too long for everything.   When we went to find the manager he was eating dinner in the bar.   Glad he was apparently happy.  It is a shame, because this isn't what we've experienced in the past.  Won't be going back.\n\nWe were contacted by Vito's as a result of this review and an email I sent them directly.  I've added a star as a result.  I do appreciate their follow up.  They reviewed their videos of the dining room and we were not there three hours.  Closer to two and a half.  We were also not the only group to complain.