Im giving this 1 stars because it is a very long time from the time I drop of my dog to picking up. 5 hours. also I took him before and they did an okay job not the best but i figured for the price I would give it another try. this time i took him i did not like the hair cut on my dog i asked for a lion cut, and they cut him completely down on the head and left all his hair on his right leg all the way up and his left leg was shaved down. Also his paws were completely messed up. I have included pictures. And also I got a full groom, which meant a bath included. Well my dogs ears were still dirty and it looked like they forgot to bathe him, and he smelled like he did before. And usually he smells good after a groom. Im like so mad about this. The price is good, but I don't think they will be going back after this last experience.