I have been waiting a week in the Vegas summer with a 16 month old child without A/C because they don't know how to answer phones or check emails. To be fair there was an issue with mold and insurance, but the issue was resolved and four days later I am still waiting for my A/C to be fixed. Out of the 20 odd times I called they only picked up 3 times and never returned any of my voicemails. And when they did pick up the woman was rude, condescending and abrasive like it's not a big deal to have it constantly 90 degrees in my house with a small child.