I brought my sweet sister in law shopping at this Forever 21 location.  She had a bag full of goodies (several hundreds of dollars worth) from H&M.  She stopped at Forever 21 and  sat her bag on the ground right beside her while she tried on a pair of shoes.  Her H&M bag was stolen during that brief moment that the bag was not in her arms.....and while this certainly was not the responsibility of Forever 21....we were so disappointed in the way the Forever 21 staff reacted. They did not call security, or the police, or even offer any condolences.  They just shrugged their shoulders.  My sister in law did love some of the fashions at Forever 21....but the store was such a mess.  There were clothes all over the floor under each and every rack.  There were way too few staff members working, and many who were working were \""socializing\"" with one another instead of helping customers or maintaining the store inventory in a decent fashion. The only employees that were on task were:  1 at the checkout, and 1 at the fitting rooms - there was a band of 5 girls dressing one mannequin while the store was amidst in chaos (including someone stealing bags from other customers)..... So - if you choose to shop at this store - hold on to your bags :)