Like everyone else, this place is a joke. They make you pay for liability insurance, and mind you I rent cars all the time. Nobody else makes you pay for that sh*t. And to be honesty all the people who work there are PAYLESS and I'm sure they get PAID just as LESS. There is no quality in cars, people, customer service and their prices are far from PAYLESS...I tried calling customer service b/c we will going to be late returning our rental and of course, nobody answers the phone for an hour and I even left a courtesy message to these A**holes to call me back and guess what, no return call. I guess I did PAYLESS for customer service. \n\nSo people pleeeese, if you are going to rent a car pleeeeese DO NOT use PAYLESS because you get what you PAY for. CRAP!!!!\nBelieve me the corporate office will be hearing from me and they just might get a nice call to the BBB!!! Merry Xmas!!!