If it was possible to leave a rating of 0 stars, that's what I would do.  Do not go to this place.  They're incompetent, have lack luster service, and seem to be utterly clueless.  \n\nI went to Tire Works on 9-20-2011 around 10 AM.  I was going  there to have a small nail in my front tire repaired.  I was also having them replace 1 rear tire and having my alignment done.  Before they did any work I asked how long it would take since I had a 1 PM appointment.  They replied \""less than an hour\"".  I then gave them cell phone number and asked them to call me when it's done.  \n\nI returned to the store 2 hours later at noon.  My car was not ready yet.  I asked how much longer and was told \""soon\"" and sat there for about 30 minutes.  It's now been 2.5 hours and I have no more time to spare.  I ask if my car is ready, of course it's still not ready.  After 2.5 hours they have put on 1 tire, that's it.  They still have the alignment to do.  I tell them no, it's too late  I have to go, I ask them to put my car down saying I'll get the alignment done later.  It would have been nice to at least receive a phone call saying it was taking way longer than they stated, but no, I ultimately had to tell them to lower the lift and give me my car back pronto.\n\nAt this point I just thought their service was very lack luster.  After my 1 PM appointment I began the drive to southern California (which Tire Works was also aware of).  After about 25 miles into that journey I end up on the side of the road with a flat tire.  Not just one tire, but two flat tires.  They didn't even take the freaking nail out of the tire I initially went to get fixed!!!\n\nI call them up saying I bought a tire an hour ago and it's flat, I then ask how they're going to fix this.  I'm told he'll see if he can send someone to come help me (I had no spare tire), I was told \""My manager says no\"".  By now I'm pretty furious and decide that I want anybody but them to fix my tire.  I ask them \""Are you at least going to replace the tire?\"" and the question I get back is \""Did you buy the tire protection warranty?\"".  WHAT?!!  I bought the tire 1 hour ago!  They took 2.5 hours to change 1 bloody tire!  And that tire is now flat!!  While I did buy the tire protection plan, to be asked that considering their glaring failure was absolutely infuriating. I then said \""Forget it, I'm contesting the charges and returning the tire\"".  \n\nI went to a different tire place to get my tires fixed (after a tow).  They did a great job.  They bagged the tire I bought from Tire Works so I could return it.  In addition to that they marked the tire indicating where the morons at Tire Works managed to puncture the brand new tire.  That's right, they took 2.5 hours to install and puncture a brand  new tire, failed to remove the nail and never completed what was supposed to be done \""in under an hour\"".\n\nThe new tire place I went to in order to fix Tire Work's incompetence was also less expensive.