Car dealers are unfortunately all cut from the same cloth. They are there to fleece you and it's up to you to make it the most dignified fleecing you can live with. These guys are especially dire in their pettiness so I felt moved to warn others. We bought a lightly used car from them exactly a year ago and were reasonably happy with the price. We added a 2 year warranty to cover it \""bumper to bumper\"" as the car was a few years old. This \""bumper-to-bumper\"" does not include wear and tear items like brakes and tyres. **fleecing alert** It needed all new brakes and tyres only 15,000 miles later. Not cheap items. We needed to trade the car in and were given a lower part-exchange value than other dealerships were offering for our car. Even after getting dinged for the items mentioned, they were not doing us any favours on the price they offered. So while their prices are pretty reasonable, their service and loyalty to their \""valued\"" customers is sadly missing entirely. Beware the old used tyres and brakes angle when buying used and beware the warranties they offer because they add nothing to the trade-in value of the car when it's time to sell your car on. As for me, I refuse to give my business to companies who treat customers with contempt. Avoid.