I am not shocked after reading all the negative feedback on Dollar rental Car.  I too had the same experience with them.  Great Customer service at the counter..Walked away happy to find when i returned my KIA that I had been upcharged!  I was told 234. for 4 days, and was charged 504.  WOW... I did file a complaint online, but that went NOWHERE!!   I have also called  the customer service/complaint dept, twice,  they not only told me there are no refunds and that i agreed to that price.. Which is total CRAP!!  and when you start aking alot of questions, their MO is to hang up on you...  GERRRRRRRR!!!\nThis company prides themselves on being deceptive and ripping of  the consumer that pays their bills!!\nI will NEVER rent from them again and I encourage everyone to file a complaint with the BBB !  I am starting a petition to file a Class Action Suit against them!!\nDO NOT THROW YOUR GOOD EARNED MONEY TO DOLLAR RENTAL CAR...