This is my last update. I am not satisfied at all. After playing telephone tag for two days, with a package delivery pending the next day, I physically went to the site and spoke with Adrian Maldonado. He backed his driver completely, but told me that the immediate supervisor would be with him when he delivered my package and that the driver would personally apologize to me.\n\nThe driver, who I now know is named Clark, didn't say a word until I asked him to apologize. I was told what a good driver he was for the past 15 years and that he would not be parking in handicapped spaces anymore and I had nothing to worry about in the future because he would do a good job. I had his bosses guarantee. When in response to the supervisor asking me if I was satisfied, I said, \""No, it was my understanding that Clark would be apologizing personally,\"" the supervisor tried to tell me that because he was the boss, I could be assured that Clark wouldn't do these things anymore. I again reiterated that this is not what I was told would happen. I then turned to Clark and explained to him directly why what he did was not cool.\n\nHis non apology was \""I'm sorry you feel that way.\"" \n\nSo some effort made, but not really changing my mind about how horrible this company is run locally. Still think Clark is an asshole who thinks this is all a joke. Why should he change. It is obvious his supervisors don't want to make him change and want to defend him. \n\nHowever, we are stuck with them for the moment because we have several items pending, but once our current situation changes, future efforts will be made to avoid UPS as much as possible. \n\nSupposedly competition was supposed to be good for the market, but now two companies dominate the delivery industry. FedEx is barely better. Competition, my ass. Big Brown's logo ought to be \""Logistics over customers!\""