I have never been there, but the way that I have been treated, I would give \""zero stars\"" if I could.\n\nI received a $120.00 gift certicate to this spa, last year.  My kids bought it for me, for Mother's Day, as it was the first Mother's Day without my own mom.  My mom had passed away a few months before, along with my sister, the week before that.  2 losses, in a very short time. And with my father in hospice care, and dying.\n\nSo needless, to say..I forgot about the gift certificate.  And now Tocaloma will not honor it.\n\nI have called, and spoke to Karen, and Karen said the manager said: \""No, they would not honor it\"" (even though my kids paid cash for this), and so I left a message for Kelly (the manager), trying to explain the situation, in detail.  No call back from Kelly.  \n\nVery disappointing!!!   I hope you all don't suffer the losses that I did in one year (3 family members), and have an organization treat you so poorly.  Shame on you.  \n\nadding on:  I posted on Facebook, under the Pointe Hilton Tapatio page..they said that my post would go to management, and even gave me an email address; to write --and guess what?  NO RESPONSE!!!