Horrible management and terrible customer service.  These people should be ashamed and disgusted with themselves.  The experience that i just had was completely unprofessional. During the entire time they refused to listen and claimed they could do nothing to help until another time.  I know this to be false as I have seen them do time and again what I was asking them to do.  They claimed that it was different but that was only do to pig-headed stubbornness.  I have never been treated so poorly ever by any company before.