There's this terrible employee name Leslie Ybarra. After two visits for evaluation and a plan, I was ready to move forward. This Leslie said that she would email the 2 plans that I was interested in and follow up with a call. I got the email but didn't understand the abbreviations and scope of work and NO FOLLOW UP CALL. I left a couple of messages since I wasn't doing this for fun but I have dental issues that I want resolved. No call back other than a message next day saying that she was available until 2 pm. I called anyway (it was 4-4:30) and she was there. I asked her why she didn't call and she gave the worst possible answer any employee can give..I have too much work (going to 4 other offices and perhaps why those reviews stink as well) and don't have time to do what I said I would do, in essence. Also, even though she doesn't work in your mouth, she bites her nails which looked nasty and very unprofessional for a business where oral hygiene is critical. I suppose that she's too busy to scrub her nubs. Seeing these other reviews doesn't surprise me. I'm actually glad now that she didn't call, I may have really stepped in it.