Mandalay Bay has its major ups and its major downs...\n\nLet's start with the ups. \n\n-The restaurant choices are excellent. You can go hear great music at House of Blues or enjoy their Gospel Brunch on Sundays. Fleur and Aureole are spectacular and you have to check out the contraption that delivers the bottles of wine to you. I can't describe it, you just have to see it for your self.\n-Nice size rooms with large bathrooms. The shower is separate from the deep whirlpool bathtub and I always enjoy double sinks when traveling with my husband.\nDual closets is a plus-plenty of room to hang your nightlife attire with lots of available hangers.\n-the Bath House Spa at THEHotel (connected to Mandalay Bay) was AWESOME!! I could have stayed in there all day. I have been to several spas in my life and I would say this was one of the most unique spas to visit. If you go, you need to pay a visit to the Bath House spa.\n-Majority of the staff were pleasant to deal with (even when they were messing up, they remained smiling and would apologize numerous times about the inconvenience)\n\nNow the downs and believe me, there are some major downs..\n\n-room was dirty when we arrived. There were stains on the sheets and comforter and pistachio nut shells on the floor. eewww!\n-elevators are slow so don't wait until last minute to go anywhere\n-agree with other Yelpers that the casino area could use some updating\n-Now I talked about how much I loved the spa but be sure to note that it is expensive. I got a basic 45 minute pedicure there and it cost $80 plus tip and that was the cheapest pedicure possible. All the other ones with coconut cream, deluxe, etc were over $100. CRAZY!! If my lil piggies weren't in such dire need of new polish, I would have said Thanks, but No Thanks!!\n-Concierge staff are super nice but when I booked my tickets over the phone before coming to Vegas, the lady booked half of the tickets on the wrong date even though the itinerary they sent me had all the tickets confirmed for the correct date. Instead of giving me a $500 credit back on to my credit card, they said they could only apply a credit to my hotel bill. I wasn't thrilled with the idea but I figured that I would probably spend about that much on my room, other shows, food, spa etc so I didn't complain too much after they said twice it wasn't possible to credit my Visa back. Well.....when it was time to check out, they had only applied the credit to food and beverage at the hotel and therefore I still had almost $300 left on there. I told the lady checking me out that this was incorrect and that concierge said it could be applied to anything in the hotel (shopping, shows, the spa, etc). I stood at the Check out desk for almost an hour while that lady and her manager were trying to work it out. Their excuse was that Concierge was a different department and they didn't share the same account, yada yada yada. I told them that I was about to miss my flight now that I have been messing with this for so long. Told them to please just email me the receipt once it has been worked out so that I could leave for the airport. \n\nAnd of course, I get the receipt and view my credit card bill and GUESS WHAT..wait for it..wait for it... it is STILL incorrect... I am sure that it is going to require at least another hour long phone call to straighten it all out...