We used to go here all the time.  We like eating dinner outside by the fire pits.  Their food is okay.  The last time we went here it was very busy for a Sunday night.  We waited over an hour for our food.  We came as a large group and there were 4 separate orders for our group.  The orders were done at the same time.  One of the orders had an appetizer that came out 10-15 minutes after their meal.  We knew that we wouldn't get our food at the same time however another order came out over 20 minutes later and the rest of us were already done eating.  That order was for 2 hamburgers and it's funny that there were other orders that had ordered after us that were also burgers and got their burgers first.  Even the customers who ordered after us that got their burgers first were saying it was ridiculous and that we should say something.  We understood it was a busy night but we felt like maybe they skipped the order or forgot to cook it.  We asked to talk to a manager who's name is \""Megan\"" and she was extremely defensive.  She just kept saying with an attitude \""Sorry, it's a busy night\"",  \""I don't know what to tell you\"", \""what do you want me to do about it?\"".  It didn't seem like she cared about customer service.  She was basically blowing us off and not sincere about her \""Sorry\"". It was excuse after excuse... she would say \""well the numbers don't go in order\"" then she said \""it's because you ordered well done burgers\"" (btw, we were never asked how we wanted our burgers cooked)...    We told her that we come here often and that after the way she was handling our complaint that we might not come back and she said \""i think that's best\"".  If this is the type of person that is representing this business, then it's bad for business.  If you make a mistake own up to it or sincerely apologize and try to keep your customer coming back.  We asked to talk to a general manager or the owner at a later date and she refused to provide a name or a phone number and said she was the only person to talk to and that the owner doesn't deal with stuff like this.  Which may be true but if she truly felt like she handled this situation appropriately then she would have no problem giving us the owner's name.  The manager Megan was rude, argumentative, impatient, and indignant.  After some debate she refunded us the order only per the kitchen manager's request and then asked us to leave the business.  Which we were glad to do after that experience.  Anyway to sum it up, the atmosphere is nice, the food is okay, the wait for food is very long on busy nights, and the Manager MEGHAN is awful!!!