First off the brownies are the best thing ever and they come individually wrapped in a gift box. I have ordered from them 3 times so far and my guest were never disappointed. Not only do the brownies taste great the customer service team is the best. I made an error on my order and jwhittle corrected the situation quick and even offered to waive the shipping cost. Just wanted to say you guys are amazing and I will be ordering very soon again. - Jessica Flores