As we had done in previous years following a Steelers game, we came to this place as it was conveniently located from our hotel, the Sheraton Station Square. The eight of us sat in a booth that had a few dishes remaining from the previous customers. Around 15 minutes passed without anyone greeting us for service or removing the dishes. Finally a young girl came to take our order. She apologized and cleaned off our table.\n\nWe ordered and then waited at least 30 minutes. A girl from our group went to question what was going on. Eventually the manager came out, apologized and said the food would be out in 3 minutes. At least 10 minutes passed. We questioned him again this time verbally expressing our irritation. He mentioned he fired 4 workers and took the blame. Regardless, we were all disgruntled.\n\nThen several minutes later the waitress came out and said she did not have any avocado and another ingredient and a few of our dishes could not be made. This was something they could have told us before we ordered and had to wait 40 or so minutes. One of the dishes that was supposed to have bacon came with baco bits instead. \n\nThe manager agreed to not bill us for the few items we received and with that we got up and left.\n\nWhile I do give credit to the manager and particularly to the young girl who was apologetic and did her best despite the circumstances, I find this kind of service unacceptable. This place is clearly mismanaged and this level of service has convinced me to never ever come to this bar again.\n\nIn order for this or any establishment to retain customers, it is important that they are fully prepared to service customers and if they are not then they at least communicate that to us early on so that our time is not wasted.