Of the 13 times in the last 10 years, we've stayed here 11 times; this was our favorite hotel and casino. We love the location, the casino, the Starbucks inside- everything.\n\nChecking in has never been the most hospitable part of the trip. We understand that they're trying to get a bunch of people checked in and out simultaneously, and we don't mind waiting in the long line.\n\nWe booked our trip long before the 3PM check-in time rule, and we arrived at 8 in the morning. I asked the Manager how I might be able to pay the extra $25 dollars to check in early, and he quite rudely told me that I just couldn't check in until later. He then told me that we had to leave the lobby, and take our luggage out of it. When I asked another person what was going on, she begged me to please get my luggage out of the lobby before her Manager had a talk with her about it.\n\nWhen we were finally able to check in at 10AM, I commented on how rude the Manager was (and that everyone else was nice) and she looked worried that he might overhear me. He stood in the background frowning and shaking his head \""no\"" the entire 20 minutes we waited in the express check-in line.\n\nI HATE IT WHEN EMPLOYEES ARE SCARED OF THEIR BOSSES- this is not the way to manage staff. This is unprofessional, and does not give the customer a very good impression of how things are run.\n\nPlus- the pool is a miserly little pad of water, and all of the chairs are chained together in these creepy rows. It's just not aesthetic or comfortable to sunbathe so close to strangers. Every other hotel on the strip has a much better family-friendly pool, even the Flamingo or the Monte Carlo!\n\nWe have just booked another trip, and we're going to stay elsewhere, until we hear they've gotten their acts together.