Booked with these guys on the way out of the airport. They give you this barcoded booklet full of ads that you have to keep up with, as it is your \""return pass\"".  The trip out was very full, but un-eventful.  (Apart from the driver slamming my bag full of laptops that I had just told him to be careful with)\n\nYou have to call 24hrs in advance for pickup, which I did. Pickup was scheduled at 3:10pm, you're supposed to be there 10 minutes early, I was. So I call at 3:20 wondering where my ride is. The driver was a no-show. \nThe guy on the phone tells me they have no pickup scheduled... And nothing they can send. My only option is to wait 45 minutes for the next scheduled shuttle.  It was pretty clear from his tone of voice that he really didn't give a $*#%. \n\nNo offer of a refund, no other choice, barely even a reluctant apology. Wait the 45 minutes, or pay for other transport and sacrifice the pre-paid ride.  (Meanwhile, I've seen two Bel shuttles go by...)\n\nNow I'm running late to the airport...  Never again.  Business in Vegas, especially those with strong competition, should have better customer service than this.\n\nUPDATE:  A 3rd Bell van/shuttle came by, and picked up some people next to me.  After he found out how long I had been waiting, he offered me a ride to the airport for less than I paid for Airline Shuttle's non-existent ride.  Caught a ride with them, and was at the airport in minutes.