I've had a very good burger here but the fries were under cooked. The service on the other hand was horrible! It took a party of 3 (2 adults and a child) 25 mins of seated time before we even got water to our table. Asked my waiter for a 3rd set of silverware and never got it so I had to stop the manager as I saw her walking past the table with a few in her hand for one. Proceeded to tell her that we were not happy that it to over 20 mins to get water and we still did not have the appetizer and that I have a child that is starving and begging me for food as Im talking to her the appetizer hits the table. 2 mins later still talking to her and the food hits the table. All she told me was that they were having high turnover in staff and that it was very busy and if I would have sat in the bar area the better servers are in that area. UNBELIEVABLE!!! I should be able to sit anywhere in a restaurant and get good service!! Been to the STV location twice and same horrible service both times. My parents have also been there once and had the same complaint. Sorry manager that gave me a line of crap but I don't think its \""busy\"" I think your waiters suck. Get better staff if you want to keep your regulars! Management brushes off complaints here and refuses to take responsibility! This location is much closer to my house but I would recommend the Power Rd & Chandler Heights location as far as service.