Overall - Poor service, poor attitude, poor follow up, but... good selection,knowledgeable sales staff and good prices.\n\n1.  Experience -Been to this place for a long time and have spent each year at least 1000-1500.\n\n2.  Selection - I am hard on clothes and travel alot. The quality of their products I am very happy with. You have to spend a bit to get quality stuff.\n\n3.  Quality - Their own brand, Pronto Uomo, is very good overall and will wear well and look great. You cannot go wrong here.\n\n4.  Tailoring - They will tailor and alter everything to fit you perfectly, and once you tailor something, you can have it altered in future for free.\n\n5.  Service - Their current staff is not up to task unfortunately. I have gone there three times to order the same shoes I purchased there before. They did not have it in stock, so they called to another store and had it sent to their store. They would put me on a list to call and then never call me. I would call in and they do not call back. I waited 4 weeks and finally ordered it on-line from Amazon and got it in 3 days. They lost my sale. I wanted to buy from Men's Wearhouse, but they didn't care.\n\n6.  Tux Rental - I am afraid that you will have no choice but to use them as they are the largest and most recognized in town. However they suffer from not being organized, not having a good process for customer service and not helping the long lines properly. They have a numbering and sign in sheet, and only half of the staff will work it, while the others just help whomever shows up. Iris the manager will bypass it and then when you complain, she ignores you. You will see 10 people waiting to get fitted for tuxedos, and 7 staff, with only 3 of them working the tux people. Yet all 7 at one time you will see help others with tux fittings, so it is odd to see more than 50% of the staff standing around at the front desk jabbering while the client line is not worked....\n\n7.  I got frustrated there and mentioned my concerned which led to the staff person helping me there simply going on break immediately without advising me, the manager ignoring me, and one kind staff helping me.\n\nI do not enjoy spending thousands at a store yearly and then they treat me like this, so I will not be back, but for all of you, the quality of selection, and the knowledge of the staff has been good up till 2010, so maybe they just do not like me. I would suggest you still try this place and buy stuff, but I will not any longer as it is too painful.