This place is always extremely crowded with people and merchandise, especially during the Halloween season. Most of the temp help is around 15 years old (and lack basic customer service skills), and the store is dark, dirty and disorganized. I hate going to this store.\n\nI put my feelings aside yesterday because they had a Halloween costume I really wanted. Actually, I THOUGHT they had the costume I wanted, since I called them, they said they had it, and allegedly they put it on hold for me. However, when I arrived the costume was nowhere to be found and they had no extras. After waiting over 10 minutes to talk to a manager, I was offered no apology, no explanation and only the option of checking other stores inventory. After spending another 20 minutes of my life while the manager called two more stores (none of which had my costume) I left empty handed and irritated.\n\nFrom now on I will go to great lengths of inconvenience to never set foot in this store again.