Where do I begin??  Well my washing machine is under warranty through Home Depot ... NEVER AGAIN will I get an appliance from them, but that is another story.  As for Buy Rite, the third time my machine broke, the warranty called them out instead of the repair place I had the first two times.  Buy-Rite came out and looked at my machine for a whole 5 minutes and diagnosed it.  Waited a full week without a working machine before the repair company came back with a part, fixed it and tried to leave before testing the machine.  I had them run a cycle and wouldn't you know the machine did the same thing I initially called about.  \n\nI was told they'd have to go through the warranty for approval of the part (this was 3-19-14).  It's now the 28th and there has been no updates until I called them.  I was told they're still waiting for approval for the part.  I call my warranty and they confirm - still waiting on approval.  The kicker is, I was told the approval should only take two business days.  \n\nThe story gets better!!  \n\nOnce approval is made .. it will take 18-21 days to get the part.  I understand  Buy-Rite cannot be responsible for the warranty company claims department, but I can't help but wonder 1) when they turned in the claim and 2) when someone was going to call and give me an ETA of when my machine was going to be fixed.  \n\nIn the mean time I will be out of a washer for a good month and a half before the part will even arrive.   \n\nBased on the LACK of communication and the (quickness) amount of time they spend with the machine \""figuring out\"" what is wrong ... I would never call this place on my own for service of any appliance.\n\nIf I didn't have my machine under warranty, I'd assume by a new one through sears and than go through this again.