Rupa is phenomenal. She was the first one to touch my brows and I loved how they turned out. The second and third time I went I tried the other ladies and it just didn't work out. I definitely think that you have to find the right person for you. Rupa just understands me! Everytime I go in she is so sweet and friendly and I have never walked out looking less than fabulous. She seems to be fairly popular because most of the time when I go in people are requesting her. I also have never waited longer than 15 minutes for her (even with a line of people requesting her!)