Okay so I get free basic cable because on the subdivision I live in. So while I was at it I added internet thinking well what the heck. I added internet to my free services and the fun began. And my low rating of this company. \n\nI got the internet installed on a Saturday. It worked for 24 hours or so before never working again. All tech support could offer me was to unpkug the modem and see if that helped. Really? So they offer to send out a tech, in TEN days. Again, really? The cable works most of the time the internet is a few hours a day- I will say my overall experience has been pretty poor. And their cable prices are sky high, I wouldn't give them a dime for their cable if it wasn't free I'd still have Direct TV. \n\nAnother major annoyance is they run a credit check for free basic cable- (this was before I even inquired about internet) Why I asked the rep would you run a credit check for a free service being paid by my HOA? She had no answer.. honestly- be very weary of Orbatel. \n\nThe internet is slow and unreliable and the cable is barely a step above.