So, I must admit...I've never been to any other Mongolian grill. I know, shame on me. What kind of Yelper am I?! Even so, from what I've heard and read...this isn't the place to go for a Mongolian grill experience. I've been here a handful of times and it just seems to get worse every single time.\n\nFor the most part everyone who's been here or somewhere similar, you know how it works. But I was here this past weekend and watched 4 different tables get seated without anyone asking if they'd been there before or know what to do. Customers just stand there confused until someone comes back and for the restaurant, that's ridiculous. Sure, it's not hard to figure out but if you've never been anywhere like it, I imagine that's a frustrating experience. I hate their customer service for many other reasons so maybe my opinion is a little biased, but they definitely need to train the employees better. They don't explain anything to anyone, including the fact they you need to go get your own drink. \n\nWhen it comes to the food, it's fun being able to pick your own stuff and make your own creations but like others have mentioned, they are always out of stuff. Then when it's busy and only one line is open, the whole entire experience just goes out the window because it feels so rushed. Also, I'm not sure if it's a health reason or what...but why is all the stuff so far away from the counter? I have to bend down and reach under that tiny area to get to items in the back. It's all just very annoying to me. The food is okay but I think they overcook everything, again, maybe for health reasons? The meats themselves always seem to be dry and chewy. If you get egg, it's almost like a fried egg that someone forgot to pull off the stove. There's just nothing spectacular.\n\nI think it'll be a while before I go back. The service is crap, the food is mediocre at best and it's expensive. For 3 adults and kid to eat, it cost about $50 without the \""all you can eat\"". When it comes down to it, I just don't see this experience or food being worth that much!