Appointment was for 12:46, called to confirm on morning of appointment & was told 12:45 pm but to be here at noon to fill out paper work.\nI arrived around 11:30 am, finished paper work and was taken back to see genetic counselor about 1pm. After meeting with the counselor, I was sent back to waiting room. I waited, and waited, watching several people be called back. Finally went to check in desk to ask why I was still waiting. Was told my appointment was not until 2pm. I reminded them that I had called to verify my time & was told to be here at noon for a 12:45pm appointment to fill out paper work. They said that was to meet with genetic counselor... What???? No one ever mentioned that my appointment would be broken into 2,parts. They dropped the ball, over-scheduled & now tried to blame it on me. Very upset but because I needed to make sure my baby was OK, there was nothing I could do.