I rented 3 pieces of equipment at different times over the course of 2 days. Everyone who attended to me was energetic, polite, and super-helpful  \nFirst, they steered me to the right equipment (tile breaker and chisel.) The chisel gets sharpened after each rental. The guy at the desk and the guy in the pickup room both gave me instructions on how to use it, with their names and an invitation to call back if I had any questions. The equipment worked beautifully. \nI went back later that day to get a tile scraper (also freshly sharpened.) Same great service and attitude all around, from 2 different employees.\nTip: first timers might have some trouble finding where to park. You go behind the street-front building and angle park in front of the back building. Then you drive out through the street-front building, picking up your gear along the way.