I purchased a brand new fridge from them that was discounted due to 2 small dents in the door.  The fridge was delivered and I thought all was fine.  Several hours later I returned home to a flooded fridge compartment and kitchen floor.\n\nTurns out some of the fridges with water/ice dispensers they have in the showroom have filters in them - some don't.  In my case, there was no filter in the fridge when it was installed.  When the ice maker kicked on, since there was no filter, the water just poured out of where the filter should be - hence flooding the entire fridge and leaking out onto the floor.\n\nI went back to the Outlet and explained there was no filter and was basically told some have them, some don't.  Since mine didn't come with one I would need to buy one for $50.  I spoke to the manager as this seemed ridiculous.  The manager walked around the showroom, found a fridge that had a filter in it, removed it and handed it to me.  I was grateful ... until I got home and it was the WRONG SIZE!!!!  I called the Outlet and spoke to the same manager who said there was nothing he could do, I'd have to go to another parts store and buy one.\n\nI went to the parts store the next day, with the wrong filter in hand.  The man there was extremely helpful and was shocked how the Outlet store handled the situation.  He looked up the model of fridge I had and agreed they had given me the wrong filter out of some random fridge.  He gave me the correct filter free of charge and said he would charge it to the Outlet store.\n\nI will never buy another appliance from an Outlet store!