Spacious, clean amenities, rooms are beyond dated and  DO NOT expect anyone who is actually working at the hotel to be of any use, in regards to room service or general questions. We were in the wedding party so staying at this hotel was not much of an option for me and my fiance. We called about 3 weeks prior to the wedding to discuss our room and rate, apparently no one working past 430pm is able to perform this duty and the woman in charge of this does not believe voice mails should be returned. Thank goodness the bride is not a bridezilla because on the day of her wedding the entire hotel staff had no comprehension of what was going on, where the bridal party was suppose to be, and shockingly they do not understand that when one pays for services for a period of time it should be honored. When we left the hotel we ended up leaving some clothes hanging in our room and we contacted the supervisor that night of what had happened. She advised us to call at 7am when housekeeping arrived to let them know and than they would ship back the clothes, and yes they wanted to charge us. When I informed the supervisor of our negative experience and asked her to put herself in my shoes she obliged to ship them back with no cost.  After 3 weeks, an average of 4 phone calls a week to the 4 supervisors working, and the general manager who works at the most invaluable hours of the day we received 2 of 4 of our pieces of clothing. At this point I am not even upset, I just want to inform anyone who appreciates good service and wishes to be treated as any paying client would, DO NOT MAKE RESERVATIONS at Cottonwood Resorts in Scottsdale! We are not experts on hotels but have stayed at various hotels throughout the country, but I can honestly state that this is by far the worst, most frustrating hotel I have ever stayed at and above all the staff is obviously not engaged and no one, I repeat no one working the day or night shift is ever able to answer questions or return phone calls in a timely manner.