We went to planet Hollywood for BurGR, but the wait was too long so we ended up here. Upon entering I already had a bad feeling..seriously why did I eat here?! Looked at the menu and automatically thought it was boring. Ended up with a wakey wakey and a chocolate pretzel shake. Got the burger but my shake was no where to be seen. Not to mention they wouldn't let my friend swap her soda for a shake even tho she had the money to pay the difference. I mean what is that about? Anyways I told the waitress about the missing shake and she looked lost. When she finally brought it she still didn't know where to put it. Thennn she tried to give us someone else's milkshake! Come on girl! Put those damn boobs away and pick up a book! \n\nNow onto the food..my burger didn't have a lot of flavor except for the ham. Hell I couldn't even taste the actual burger patty. I also forgot that there was an egg because it had no flavor. That to me is just odd.. As for the shake all I could taste was the pretzel. \n\nThis place lacks in customer service and flavor!