Well I've only been here twice but it seems like that was enough times. We've only gone for lunch since it seems like you get the same food at half the price with the same view(which is kind of what you're paying for.) The service is good but the food itself leaves you expecting to have had more. The pastas are good, however, I like the pasta at the Italian restaurant downstairs more. I've tried the burgers which were actually really good, however last time I had a philly cheesesteak sandwich and it was a little on the small side. Sure $15 isn't outrageous for a sandwich, you just expect it to be a slightly bigger size. Also, last time we went, there was a woman who kept walking behind us so that she could take pictures outside the window. This isn't that bad, but when she kept doing it over and over for 10 minutes straight, eventually, we'd like to be able to enjoy the view rather than stare at her ass in our faces the whole time. I thought the staff could have really said something to her after she just wouldn't sit down. Also, the fire alarm was set off downstairs while we were eating and it was going off for what was literally 10-15 minutes. This is a long time to have a very loud BLARING alarm going off while you are paying for what I consider a classy restaraunt experience. The manager did come around to every table and apologize after about 5, minutes, and then came around again to every table to let us know that they were working on turning it off. That's nice, but after 15 minutes of not being able to hear each other speak and having this blaring alarm in our ears, I really thought we could expect some kind of discount. 10% or at least a free drink. I understand you can't go around looking for free stuff all the time, but when you're paying for a classy experience and as your food arrives you have to sit there and listen to a fire alarm going off right next your ears(it wasn't in the room over or somewhere far away, it was LOUD, and in the dining area), you'd expect something, right? Well we didn't get anything comped which was surprising for how bad our experience was, and then we had to wait 10 minutes for the elevators to start working again since they shut off automatically when the fire alarm goes off. We thought about going upstairs to walk around but when we saw the crowd of people on the observation deck waiting for an elevator, we walked back down to wait in their lounge area. I'm not saying this place is bad, I just think for the price you could definitely get better, and you don't wan't to know what it's like to pay $25-$30 a person to get front row tickets to the fire alarm concert.