The office is very poorly run, wait times too long and highly disorganized.  Even after numerous phone calls to have my name and address removed from their records, they still continue to mail reminders to me and my dogs (one of my dogs passed away 2.5 years ago while under the care of Braecken).  I never even received a sympathy call after he passed.  Not the kind of vet's office I will ever take my remaining 3 rescues to.