Customer service?  Hospitality? What's that?\n\nI arrive for a late lunch at 3:20pm with about 40 minutes to kill before my flight home.  The restaurant is about 30% occupied.  The hostess leads me into the seating area and attempts to seat me at a small table for two.  Again the place is quite empty.  I request a larger table, perhaps one of other ten or more open 4 top available.  She says they are getting ready for the lunch rush and doesn't want to give up the tables for a party of one.  \n\nI remind her it's a little past three.  She says, \""Oh, the dinner rush\"". I mention again it's just after 3pm.  She lets me know the rush starts early. She offers another table tucked in the corner.  I think great, it's a less desirable table but with more space.  She leads me to another 2 top.  I tell don't bother I'll take my business elsewhere.  Which I gladly did.\n\nIt's my guess this is the way this restaurant operates from a management level.  Time to reevaluate your procedures.