The Mirage hotel was fine six weeks ago when I stayed there. What was not fine was the charge on my debit card a MONTH after I left for someone else's services at the Mirage Spa.  How did they get my number?  Oh, when you go there for services they keep your debit card information on file permanently.  Does this not make sense to anyone else???Did they correct it? Yes.  Did it take five days to be placed back in my account? Yes.  Did they blame that on my bank? Yes.  Well guess what, my bank wouldn't have held your refund if you didn't have my card information on file at your spa without telling me.  \n\nAm I the only one who thinks it's completely screwed up to keep your guests card information on file at the SPA???  You should tell your customers if you do that, and offer them an option to opt out.  What am I going to do- go crazy and trash your salon?  Why do you need to hold cards of people at a location where the majority of people visit maybe once a year?    \n\nI stayed here my first trip to Vegas 12 years ago and have good memories, but I won't stay here again based on the fact that you do this and don't tell people, that your manager avoided my call for half the day, and that your accounting department processed then refunded my transaction instead of cancelling it like I requested when there was still time to process it as a void and cancel it.  \n\nSo yeah, maybe Vegas doesn't need customer service to get business, but if it keeps me and everyone I know from staying there, or losing a dime there, I've done something right.  Because you cost me stupid time on the phone with the bank, cancelling my card, waiting for a new card, and then calling your hotel getting passed around. All this would have been avoided if you handled it correctly the first time.