While their pizza is very good, they very much earned their one star with their horrible customer service. We waited I the ridiculously long line to get to the counter and then be told it would be a 20-25 minute wait for a pizza. Eventually 45 minutes passed and still no pizza. When we asked what had happened, it was clear that they forgot to cook the pizza, but instead the manager insisted that all three of us misheard the actual quoted time of 50-55 minutes; now how he heard the quote better than three people standing directly in front of the cashier I do not know. \n\nI've had plenty of restaurants mess up my order and the difference always comes down to just being honest about the mistake. We get that you're busy, but don't disrespect your customers! We are locals and have recommended this place to many friends visiting, but not after being treated like this.