Don't even think about being late to your appointment!\nLet me preface this by saying I am not a big fan of suddenly slimmer who owns Rio Wax. I used to go there quite often but after being treated so rudely several times, I decided to spend my money elsewhere. \nI purchased a groupon for Rio Wax & was excited that Danielli opened her own place because she was the only good thing about suddenly slimmer. Of course everyone else feels the same way so it is nearly impossible to get an appt with her. The first few times I went to Rio Wax, I had as much of a pleasant experience as one can have when she gets a wax service. The people were nice, I was satisfied with the results, it was kind-of pricey but overall worth it. \nThis last visit reminded me of being at Suddenly Slimmer all over again. I scheduled an appointment 3 weeks in advance as I prepared for a vacation to Cabo. I called on my way to let them know I would be 5 - 10 minutes late since there was an accident by my house & I would have to go a different route. The girl on the phone told me they may not be able to hold my appointment because they had back to back appointments. This surprised me considering I was doing the courteous thing by calling ahead & it was not something I had any control over. She put me on hold & came back & said that would be fine. She failed to mention there was construction on Indian School Road & you could not make a left turn onto 32nd street. Anyway, by the time I made it through that mess, I was a whopping 7 minutes late. I walked in & apologized. The receptionist then proceeds to tell me the esthetician may or may not be able to complete my entire wax. I nearly dropped my jaw. I don't know about you but I have sat in that waiting room plenty of times because they were behind & never once complained & this was the answer I get for being 7 minutes late! If this was such a problem, then offer an alternative time. It wouldn't have thrilled me to have to go back later but it was better than offering me a partial wax!\nI voiced all of this & reminded them that there are plenty of other salons in this city. \nI'm in the customer service industry & I understand things don't always work out the way we would like & it is not always easy to accommodate everyone but at least find an alternative solution. If you look at Suddenly Slimmers reviews, you would think Rio Wax would want to build a better name for themselves.