Called this company to see if they cold come out and take a look at my unit.  They were recommended by the Air Conditioner manufacturer, on the manufacturers website.  when we bought our home, we recieved the manual, but not the install receipt.  So we were not sure if we were stil covered by warranty,  Therefore, i was trying to reach the manuacturer. The manufacturer website refers you to local dealers,  so I called Emmett Air.\nThe lady was excpetionally rude.  She was short, and frustrated and gave me the third degree.  i told her I thought I was bothering her, and she said \""actually you are, I;m very busy.\""  I asked her if they could come out, she said, \""Why?  why would you pay us $64 to come out and tell you it needs replacing?\""\nSeriously, it seems that simply by being an AC company in AZ, rude service can survive.