I would say this place is equivalent to Carrows.  Ok, the last time I went to Carrows was over 10 years ago but it compares to what I remember it being.  The service is slow and our server was so clueless and didn't have any common sense.  For example, my friend ordered a cup of soup and asked for it to come out at the same time as her entree.  The server responded saying \""The soup will come out about 2 minutes before your entree because it won't fit on my tray\"".  Uhhhh, yeah, we understand that food for 9 people won't hit the table EXACTLY at the same time.  Just bring the food and soup around the same time!!  Annoying.  Anyways, as the meal went on, the service didn't improve but it was okay because most of us were tired and semi hung over so we weren't in a hurry to get anywhere.  Their breakfast foods are typical.  Egg white scramble was ok, the lox and bagels could have been better and fresher, their sausages had a really weird consistency, the huevos rancheros looked good but the person that got it barely touched, not because she was hung over but because it tasted horrible, the tomato bisque tasted like marina sauce.  Typical cafe food but fine if you're feeling sluggish and you want to eat something without getting dolled up.