We just moved here from the Midwest and have been staying with my daughter in her apartment in Mesa while we wait to move into our house. I was recommend by a friend who knew the receptionist that worked there. \n\nWe have a 21 month old pure bred collie who just had all his shots before we came to this area! He caught a virus from the dog park at the apartment complex. They never called me back with his fecal exam test results! I paid at the time of our dogs appoint for prescription dog food and two prescriptions for him. I got for prescription at the appointment. They said they would call me when the prescription dog food and the second prescription came into their office for me to come and pick up. They never called! I called. I went and picked up the dog food. Five days later the second RX still never came in and still no phone calls from them even though I was calling them . Finally, I called and asked for my money back from the second RX that I never received. They even sent me a postcard saying my collie need his shots after I gave them his records from our vet back home. We found another Vet in Chandler who we are much happier with who calls us back, has the prescriptions in stock. Gilbert Veterninary Hospital called me and wanted to know if I had requested them to get my pets records from their clinic. I just told them yes? You would think they would get a clue on how they treated me and my pet! Some people really treat their animals as part of their families and you don't take their care lightly! I'm glad this wasn't a child but it was my child with four furry paws! I think that are out just to make money here and just want to rack on the charges! The other vet also told me my Rocky could keep getting this and told me how to prevent it. Where Gilbert was telling me if it happened again that it would require additional testing and was probably colitis! I found out the virus was going around between the other dogs in the apartment complex!