Our daughter was recently in a hospice care home and is under the care\nof hospice.  We made the mistake of bundling close to a year ago. They\ndid not have their line buried or even in conduit so our line was cut leaving us with no phone, cable or internet. Called and reported before 8:30 a.m. Recalled again at 4:10 as no one had come to repair. Was advised it might not be until the next day. I explained our daughter's situation and Drs and nurses may need to reach us and it was a medical emergency. I was advised it was not a medical emergency because our daughter was currently not in our home! Our daughter is dying and that's apparently no medical emergency to Cox.  Also, bills are going up each month even though we are in a contract. Two things:  Don't bundle as you lose everything when a line is cut-and STAY AWAY FROM COX!