I don't even know where to begin! I don't like to really write bad reviews.... I think this is my first one! Coming from usually staying in the nicer hotels such as MGM or Caesar's, this was by far the worst Vegas hotel experience ever. \n\nFYI: They're currently renovating, so I'm sure once the entire process is complete, it may do some justice! There's a lot of construction so it's very confusing to find your way to the check-in area if you're driving in.\n\nOkay.... FIRST: The upsides! It's really really cheap to stay! No resort fees! It's right on the strip as well, so location is good! Housekeeping ladies are friendly! The guys in Valet and Taxi Service are friendly! Beds were clean and no bugs/stains! Free parking!\n\nSECOND: The downsides myself and group experienced: Long wait time to check in, took 30+ minutes, and the check-in lady was very dry. Interior on many floors such as hallways are disgusting. There weren't any ice machines available to us. The pillows were either extremely lumpy, uneven, or hard as a rock. The rooms smelled like sewage. The ceiling was starting to cave in-in the rooms. The water in the bathroom would either stay cold or get extremely hot. The hinge to pull for shower faucet was broken in the room so couldn't use shower. The tub drain is clogged. The hair dryer in the room sparked and popped in my face twice and then stopped working. Half the elevators weren't working. My tower had ONE working elevator, so the time to get up and down took very long! They charge a full day to have late/extended check out. \n\nOH BY THE WAY: I had a \""Suite\"" room!\n\nTHIRD: The biggest thing was customer service! Everything else would've been manageable if the hotel customer service were understanding or just NICE about all the issues. We tried to change rooms due to the problems, but they wouldn't work with us, were very rude, and hung up when we asked for a supervisor. I also witnessed an employee yelling at someone in the casino for crossing in front of her even after they said sorry. \n\nFINALLY: Soooo all-in-all, you get what you pay for! Cheers! :)