About two months ago I needed to get waxed, and I would normally head to the Brow Lady but thought I'd give the Spa a chance, since I'm there daily already. I called in advance for an appointment. I went in and was led to the Relaxation Room by the very friendly Spa receptionist. I had arrived ten minutes early for the appointment, hoping she could take me sooner and I could be on my way sooner. There was not one other person in the Relaxation Room with me. There also isn't a wall clock and I soon found out why. \n\nMy extra ten minutes pass. No waxer approaches me. Another ten minutes go by and I'm sitting there twiddling my thumbs wondering what is going on. I decide to go up front and see what the deal is. The receptionist says she will find out and I tell her I have places to go and can't wait much longer. I go back to the relaxation room...which is now not at all relaxing. Five more minutes pass....the receptionist comes to say she's sorry and the waxer will be right with me. It was at least another five, maybe even ten, and I was boiling mad. The waxer finally strolled in and of course the waxing itself took a whopping 2 minutes.  Sure she was nice enough but she was almost half an hour late for my appointment. The receptionist didn't think it was worth comping me the $13.50 cost so the waxer received no tip. \n\nThe second time I used the Spa was when I injured my back in one of the classes and had to run, crying, out of the class. There is no Sports Medicine person on staff as far as I was aware so I hobbled to the Spa and found the receptionist in the back of the salon. I begged for a massage therapist to help me and she told me no one was there and massages didn't start until 9AM. This, by the way was at about 8:10AM. I'm standing in front of this woman, having trouble breathing and crying uncontrollably and she's telling me to wait an hour? Finally she figured out I was NOT kidding and said she'd call around to see who could come in ASAP. She helped me into a chair in the very UN-relaxing room and I wept alone there for about 15 minutes. She happened by the door again after that and said that a masseuse would be there in 15-20 minutes. I had no cell phone, watch or wall clock to measure that time, nor was any other help offered so I just continued weeping. It was 8:30AM (I'm guessing) when another spa-goer arrived for her day of treatments and went into the locker room to change. I managed to get in there as well (after a bit) and ask her if she knew the time. 8:45AM. \n\nObviously my massage therapist didn't show up until 9AM. That would be too bloody much to ask when one has a crippling back injury. Sure the massage was decent (not in price mind you). I just feel like my time and money are completely unappreciated and I absolutely will not return there. By the way, the showers in the spa area are TERRIBLE. The ones in the locker room are much better and on the whole the bathroom/locker room in the spa is a waste of space.