This is the worst Dunkin Donuts I have ever been to and I stop in at Dunkin Donuts at lot when traveling. I have been to this location several times in the last year since I moved to the area and have been frustrated trying to pay every time. They always seem to have one of two registers open and if you are there for one item and want to pay and get out you have to wait. You wait on the people in front of you who may have large orders or are also just waiting to pay because the person at the one register has already started to ring up a larger order. No shortage of people working there as I always see a few working on preparing orders and a few taking orders. However no one ever opens up the second register and for some reason can't as I have received an \""I'm sorry but the other person has to ring you up\"". Then you wait to pay for much longer than necessary. I have ordered coffee in the past and waited so long to pay the coffee is getting warm. They have no problem taking your order and preparing your coffee or getting a muffin but then you stand there looking at your order sitting there while you wait to pay. I have seen managers standing around chit chatting with employees or customers at the other end of the store with no clue on what is going on at the register. If the managers were doing a good job they would see the problem and open up a register to get people out the door. You would think that if they are only going to use one register they would not start to ring someone up until they were ready to pay. Not this place. No common sense here.\n\nWell on today's visit, I was fourth in line and the people in front of me had larger orders than me. Standing fourth in line I was asked if I wanted just coffee or donuts and I said I just want one muffin. My muffin was bagged and put next to the register. I walked up to the second register expecting that I would be taken care of so I could pay and leave. Nope, the person standing next to the register apologized and said the other person had to ring me up. I waited a few minutes watching people run around preparing orders and the person at the register standing waiting for the order she started to ring up to be completed. I noticed other people waiting to pay and realized this was going to take a lot of time. I saw who I thought was the manager standing at the other end of the store talking to another employee so I called to him and asked if he was the manager. He was and I explained the situation. However I was so annoyed at this point I just told him he needed to open up another register and get the people out who were waiting to pay. He seemed out of touch with what was going on and that annoyed me too so I just said that I did not want my muffin, he could keep it and I would not be back.\nI hope the person who owns this franchise reads this and wakes up to what is going on in this store.