This was THE worst mani/pedi experience of my life. I arrived on time for my appointment and was not greeted until after ten minutes of sitting in the reception area. And then was told by the owner I couldn't have the 5 minute massage I requested because there wasn't enough time. Really?! Someone could have been massaging my feet in the time it took you to greet me? And also, I was unaware when I made my appointment I had to request extra time for a five minute foot rub?!? Not normal. The staff was totally unprofessional. My manicurist and the manicurist she was stationed next to used foul language and spoke negatively about the owner which made me feel incredibly uncomfortable. They didn't even soak my hands to soften my cuticle. Went straight into pushing them back and cutting them making them bleed. They didn't even clean under my nails. The pedicure didnt draw any blood but was as equally awful, not relaxing, and uncomfortable. The worst part about it all is I paid over $60 for this torture. Basically I paid that ridiculous amount to have my nails painted. Something I could have just don't myself. Never. Again.