We have been there many times in the past, however last nites experience was certainly not what we expected.   \n\n1.  We waited almost 30 minutes for our pizza order to be taken as the priority was to fill \""take out\"" orders before helping all the customers in line.  We noticed customers leave due to the long delay.\n2.  Forget to make our salad and had to wait while it was requested to be made again.\n3.  Pizza was burnt around the edges (more than normally) and soggy in the middle, even though it is the same pizza we have ordered in the past.\n4.  Noticed at least 2 individuals returning their pizza for the same reasons\n5.  The manager was busy talking with a couple for at least 15 minutes without providing assistance needed to take orders and process pizzas.\n6.  Tables did not seem to be cleared off in a timely manner.\n\nAgain, we have been there at least 6 times prior and never encountered these problems.  It may have been a one off, however the couple sitting next to us indicated they would not return as it was their first experience.\n\nWe will try it once again and should we encounter similar issues, it will be our last.