walked in and i was surprise it was just like a doctor's office but there is no window, just a sign on the door that says to wait for someone to get you if you have an appointment.  Marianne is such an awesome lady.  she was fast and sociable and talked me through the whole procedure.  i got the braziilain wax.  it didn't hurt as much  as i anticipated and i didn't take any tylenol/advil before i went.  i'll definitely be going back.