I have been to Vegas many times and this was by far one of the worst hotels you can stay at in Vegas! The only reason I'm giving it any stars is because the bed and pillows were nice. That's about it. I have a very long list of what went wrong for my fun 30th Birthday weekend.\n\nFirst, most of the outlets in the room didn't work. There was no lights in the bathroom and the phone didn't work. Also, we had no toilet paper in the room and when we called to have them come fix everything and bring toilet paper. No one ever showed up. I had to go to the front desk and ask them to send us toilet paper. \n\nWhen it came time to dine at Mr. Lucky's for breakfast, it took about an hour and a half for our food to come. The customer service in this hotel was so bad. I couldn't believe it.\n\nWhen it came time to go to the pool. The first made us get in line with everyone else. Then they told us guest had to use another door. We walked all the way across the casino to be told we had to go back and get wrist bands. Then we did and they wouldn't let us in that door with our bags of sunscreen. We asked the front desk what door hotel guest had to go to and they sent us to do door that was not letting anyone in the pool. Finally we find the right door after about 1 hour of trying to figure it out and by the time we go to the pool there was NO place to sit. They told us we could get a cabana for an additional $500. I asked for the manager and when the pool manager came over, I told him I wanted to speak with the hotel manager and he told me he couldn't call her. I had to get up, walk all the way across the casino again and wait about 30min to speak with her. She did give us $200 towards our cabana, but we still paid $300. I couldn't believe it. Although, Dino at the pool is AMAZING and he was the only one that felt bad about what was going on and took some stress off of us.\n\nAll in all, it was very stressful and everyone in my party was getting upset. We spent a good $10,000 on everything there and should never have been treated the way we were treated. \n\nI will never stay or even go to this place again, no will I ever use any Hard Rock for work or personal use again. There are much better Hotels in Vegas!