This is based on their photo department. I sent them(upload via their website) a professional headshot to print for me. When I pick up the picture and open it at work, the top of my head was cut off. I went back very upset and asked them \""Do you look at the prints before you put them in an envelope?\"" It turns out that their server automatically defaults to crop the top of your head and what's funny to me is that the guy working at the photo section is wondering why I am upset. Complete incompetence! The least they could have done is when they saw the print(if they even looked at it) is call me to let me know; \""Hey, the top of your head was cut off on the print.\"" \""Do you still want to use it???\"" Lack of Customer Service these days or they just hire Idiots and hope that everything is sorted out.