Please do not ever take your pet to banfield, I have had 2 wrong diagnoses that caused my poor shitzu unnecessary discomfort. The first issue was actually not at this location and was in CA so I thought I might have better luck with this location (this was my own fault, I should have never trusted another banfield). The first instance I had dropped off a fecal sample because he was acting sick & I thought my dog had some kind of worms, when I called they didn't find anything. \n\nOne week later my dog had diarrhea all over my apt & was also throwing up. I physically brought him in and they told me he had 3 separate types of worms (when they had supposedly already tested the sample I brought him).\n\nThe second instance I am still in the midst of. My dog had a tiny dot in the middle of his eye & it was watering a lot. I decided to take him to banfield on Friday, I called and told him the issue with his eye - they suggested I just drop him off because he was due for his comprehensive (he has the pricier package that includes a teeth cleaning which they put him under for). I agreed and dropped my little doggie off early that morning. They called me to ask if they could do a test on something they found in his throat that could potentially be cancerous - this cost 300 which I said I would pay. \n\nI pick him up around 5 & he is groggy from the teeth cleaning & his eye seems to look a little worse. They gave me an antibiotic to put in his eye a couple times a day, they said it could be an ulcer but they weren't sure ... I go to work that night & come home to a dog that looks like he has gone blind in one eye ... Its cloudy and that little dot is now 10x bigger and indented , I freak out and bring him in as soon as they open. They say it def looks worse but to continue to do what I am doing ... I didn't trust this diagnosis so I brought him to South Valley Animal Hospital , they stained his eye & told me it was the worst they have scene & sent me to an eye doctor today ... \n\nAlso, when I brought him back to banfield they said worst case scenario - dogs are ok with one eye ... this is when I had brought him in with a tiny little mark ! So, 400 dollars later I believe we are finally on the right track. My issue with banfield is that they should have never done a comprehensive on my dog with an eye ulcer ... the worst thing you can do is put stress on the dog because it will make it worse ... They should have told me they weren't sure how to treat it instead of sending me home thinking my dog could lose his eye. It got 10x worse after spending the day at banfield, they should have checked his eye first before doing anything else. I think they played a big role in it getting worse.\n\nI am still waiting to hear back from the manager & obviously cancelling my plan ... The receptionist said if I cancel I will most likely be charged for services rendered on Friday , the services that caused greater damage to my poor dog!