My husband and I went here at 7:30 on a Monday to upgrade my Droid X2 to a white Iphone 5. I knew I wanted that particular phone so I called earlier to see if they had any (which they did) and to find out what time they closed (9pm). \n\nI figured going to a stand-alone location in Ballantyne would be pretty easy, you know just walk in, grab the phone, and leave. \n\nThat is what we did, we just had to wait over an hour to even be seen by anyone! I just thought the wait was ridiculous. After about 40 minutes we were offered a soda, but who wants that at 8:15 at night? We were then told we would be seen shortly. Shortly was 20 minutes later. \n\nI understand they had difficult customers who couldn't make up their mind and had to be talked through the phone buying process. But really? I hope we were an exception. \n\nThe sales person who we finally did see was very nice, and he apologized for the wait. We had my new phone in hand and paid for in about half an hour. \n\n** Just a side note though because I have not had an upgrade in a couple of years, but does anyone else know about/think is crazy that Verizon now charges $30 to upgrade? Even if the phone is free you still get charged $30 on your next bill. I think it's stupid and plan on calling customer service to see if I can get this taken off. Totally taking advantage, and nickle and diming where it hurts.