I have been ordering from Winder for over a year now.  Both my wife and I work full time and have two young daughters;  yes we pay a premium (fees, higher prices, etc.)but not having to shop for staples every week really helps us manage the household.  I could use grocery delivery from Vons or another store, but I believe I am buying really good quality food.\n\nThe produce is okay, it is hit or miss.  I can keep the fruit basket full with Gala Apples and Pears every week for the kids.  The meat is overpriced (I pay less at a butcher I go to once a month) but I really enjoy the milk and appreciate that it does not have hormones. We started with Winder specifically to prevent our daughters from drinking too much milk with hormones.  The dairy and bakery products and lunch meats are a reasonable deal and we have found the quality to be quite good.\n\nFor customer service, I found calling works the best.\n\nThe most frustrating thing is that in the year I have used Winder I believe they have changed the website a few times and actually have made it worse.  The website is too slow.  For a business that relies on the internet for customer orders, they need to invest in a consultant to fix the website and make it faster or use less graphics.  I am running a new machine and this website is one of the worst I use.