This Chick-fil-A store forgot to put a 12-count nugget in my drive thru order. A simple enough mistake - it was crowded that day. I called upon realizing their mistake and the manager who took my call assured me they would send me a coupon for the 12 count nugget in addition to other coupons. I made sure to clarify multiple times that I would be getting at least this much, because I would rather have an immediate refund rather than coupons to be mailed.\n\nOver two weeks later I finally received a hand written note from Chick-fil-A and a coupon for less than the value of a 12 piece nugget.\n\nI love Chick-fil-A's food, but I will never return to this store. This location is almost always crowded and probably won't miss my business, but I hope for their sake they become more conscious of how they treat customers so as to not lose anymore.