Living in Los Angeles, I was craving DD when I was in town for a wedding.  This location was nearest our hotel, so the first thing we did the morning after we flew in was walk straight to Dunkin Donuts.\n\nThis store is in a business building, so at that time we had many people stopping in on their way to work.  Long line, but it seemed to move.  But, once up at the counter, you can watch utter chaos unfold.\n\nWe ordered two breakfast sandwiches and two hot coffee drinks -- a pumpkin latte and a dunkaccino.  The cashier took our order easily enough, but when we asked about how much the K-Cup boxes were, she said 2 for $19.99.  We only had room in our suitcase for one box, so when asked how much one box was, she shrugged her shoulders and said, \""only $8.99.\""  Any person can do the simple math, so we just bought one box.  But, when we got the receipt, the box cost $11.99!!!!  Too busy to go back and get a refund, we just kept our mouths shut.   But, really?  Don't pull a number out of thin air if you don't know what you're talking about!\n\nThe sandwiches came out fast and the dunkaccino was out in a second.  But, we waited FOREVER for a pumpkin latte.  When we finally waited long enough and approached the counter, the guy turned around and asked anyone if they made a pumpkin latte, and all four workers behind the counter shrugged and shook their head and looked at us as if we were insane.  \""Nope, I haven't made a pumpkin latte for, like, 10 mins\"" is what one woman said.  Ohhhhhkay, how about you just make one, then???!!!!  We finally got it and walked out of there.  How anyone in the general vicinity keeps patronizing this place is beyond me, but it satisfied the annual DD fix.