My Dog had been boarded here before several times over the last 12 months with no problems. I even recommended them to others and brought them business. We bought a package of 10 nights of boarding as it saved us money to buy them in advance.This December 2012 we dropped our cavalier off on the way to the hospital to have our first baby. We then received a call a few days later from the manager saying our dog caught KENNEL COUGH from another dog and was transported to a Veterinarian's office where we would need to pick him up from. The manager also said we needed to pay her back for what she had to pay the vet and that we also owed  them $70 for boarding. This place is not very organized and they don't ever have you sign papers or even check you in on the computer. I am not sure how they are able to keep track of things. When we picked our dog up from the vet's office that they had taken him to he was covered in dried up dog poop, his butt was bleeding, and he was coughing with a runny nose. It made me feel horrible to see my dog like this-he was miserable. I trusted these people with my dog and was very disappointed and angry when I picked him up and he was sick and covered in feces. I had just had a baby and did not need this added stress and neither did my dog! To make it worse when we went to pay Gilbert dogs the $70 that the manager had told us we owed was now $100. You don't tell people they owe one thing and then change it-that's unprofessional! Very disappointed and angry with what happened to my dog. Will never be back!