VW has big ambitions for America. They want to significantly increase sales and produce the best mass-produced cars on American roads. Some have said they want to become the next Toyota (though that ambition now seems less austere). \n\nThe reality is, however, that they have no chance of doing that if people receive the kind of poor service that my girlfriend received from the Chapman VW service department last November.\n\nIn short, there was a transmission problem and though this should have been covered under a VW 10yr/100K powertrain warranty for her 2000 Beetle, the dealership would not honor this, and instead claiming that the issue was not covered.\n\nIn the end, the dealership charged her $568.07 for a fix that took nearly two business weeks to complete, during which time my girlfriend was without car. All the while, the service advisor, Kevin Fore treated my girlfriend with the kind of contempt and disregard that should have gone out with the age of feminism. To top it off, the mechanics left grease on the yellow interior paintwork. Classy.\n\nSo in short, shitty customer service + poor service time + $120/hr labor= recipe for disaster. VW would best be served to cease business with this dealer immediately. Run, don't walk VW!