This place disappoints.  One time I came in and they stuffed my bagel and lox with so many capers that it inedible, I had to flick them all off.  The last time I came in (and I do mean last) there were a group of teens working... well not actually working but standing around talking and playing tricks on each other.  When they finished making my bagel they just let it sit there and didn't bother calling my name.  I had to interrupt them and ask them if I could have my bagel.  It's disappointing because I use to come in this place often and the service was quick and friendly but they must be under new management now.