Having stayed 4 nights with an initial problem described in my first review, I have to say that there are definitely some pluses but the customer service at the front desk is still abysmal. Checking out, not one person smiled at any customer, there were no \""I hope you enjoyed your stay\"" or \""Please come back soon\"" type of comments to be heard. These are, IMO, essential service points at any hotel. \n\nOn the plus side, the service when calling through the room operator is good, hangers brought up quickly, electrical issues resolved smoothly. Also, the movie theater and food court come in very handy for good entertainment and quick snacks. Valet parking attendants are courteous.\n\nImproving front desk service, fixing the slow elevators, and adding coffee/water in rooms would bring this hotel up to the level of other hotels I've used in Las Vegas like the Signature MGM and The Venetian.