VERY poor customer service, Only reason i am using them and stuck using them is the fact that it is very close to my house and it was such short notice that i needed one, prior to renting my unit I tried to go there twice, both times they were on lunch break, a third time i went there and they were closed (even though their hours online said they should of been opened) and I had to do it through the kiosk which the people i spoke too were not very helpful at all, \n\nSo I get in, and I'm about to move my stuff when the storage unit I had just rented already has a lock on it and is rented apparently, I took it upon my own hands to take the one that was next too it being there was no lock and nothing in there, they still have not fixed it on my account after, calling them and letting them know they've messed up and need to fix my number so they don't screw me over, just emailed them about it again, \n\nThrough out all the problems, the worst was the fact that since i reserved the unit online there was a promotion first 3 months would be 50% off (which is why i did not want to get the unit via kiosk because they wouldn't honor it) the property manager Christine said she would give me first month free and second 50% off, basically ripping me off because the first month is free for everyon