The Cosmopolitan only cares about making money! Their customer service is horrible! If I hadn't had an issue I'm sure I'd think this hotel was awesome, but it was once I needed the service of the staff that I realized the only thing this hotel had to offer was it's looks. \n\nI had an issue with booking a cabana. They tried to charge me 3x more than they originally quoted me within the same phone call and I was literally told, \""Ma'am, if you don't book at this price we can just offer the cabana to someone else who will.\""\n\nWhile at the pool, I witnessed a waitress agree to waiting on a group of males without them paying for a cabana in exchange for a 40% tip while the people in the cabana next to them complained because they had to spend a minimum of $3,000 for their cabana.\n\nAlso, 2 lights were out in our room and we continuously called for maintenance only to end our trip without ever getting it fixed because no one showed up!\n\nThey pride themselves on having Marquee Nightclub in their hotel and yet when an issue arose at the nightclub, suddenly they describe it as \""a separate entity.\"" A friend of mine had an issue at the Marquee and no one there cared to help her. So we called the hotel asking what the protocol was for dealing with situations like that which we had just experienced. The manager of The Cosmopolitan who I spoke to said, \""I'm sorry you had an unpleasant experience. That's all. What? Are you expecting me to give you a free room for the weekend to make it better? Because I'm not gonna do that!\"" Mind you, I never asked for that. I guess she just got defensive because she couldn't answer my question.\n\nEveryone is rude and had their own agenda. I'd rather stay at a hotel that has style AND OFFERS GREAT CUSTOMER SERVICE. A cool looking hotel does not make up for horrible service. I WOULD NEVER STAY HERE AGAIN.