Highlights turned out grey.. Hard to tell what your hair looks like in the salon because it's dark... Got home and I was mortified at how much I paid to have grey hair... I'm 26! I called and the manager was not in... I left a message to be forwarded to her. She called back and basically told me there was nothing she could do. That all of the stylists are on their own. So it would be up to the girl who messed my hair up to fix it. Obviously I didn't want her touching my hair again! They refused to give me even a partial refund so I could go get it fixed elsewhere. I ended up dying it with a box color to cover the travesty. Ugh still mad about that mess! Never would go here again.