The exterior of my car was filthy.  I mean really filthy.  However, the interior had recently been vacuumed and cleaned.  When I pulled up I told the associate that I just needed the exterior done.  He looked at me like I was an idiot and proceeded to tell me that they don't do exterior washes.  Then he snidely suggested that I try a car wash down the street if I just wanted an exterior wash.  If he would have taken two seconds to stop being a jerk he would have known that I had wanted to get the exterior of my car washed and waxed.  I wish I would have just turned around and went somewhere else, but... I didn't.  I got the basic interior/exterior deal.  The car was clean in comparison to how it was before, but there were watermarks and gunk still left on the car.  I also was a little annoyed that their employees spent more time talking to each other than working.  I have a sense that this place would be great if you had a really nice car and got the premium detail, but for the basics its pretty useless and way overpriced.