My appointment with Kelly was at 11:30am. I was there at 11:20am. When I walked in, she asked me if I had an appt and I said yes, at 11:30am.  She said well, I'm running behind, she said maybe 20min. \nThat's fine.  But 30min later she still had to foil half of this woman's head. \nShe clearly said yes to a color that she had no business taking when she had a haircut scheduled.  If anything, make the other woman wait and cut my hair first. \nSo, at noon, I said forget it, told her it was very unprofessional and rude and walked out. \nI can choose where I spend my money and it won't be at Kode ever again.