I scheduled an appointment with Queen of Maids after reading the reviews on Yelp. We now have the monthly service and they have been by twice. I was impressed with the ease of making an appointment. I live with my boyfriend, and I wouldn't say that we are messy people, but with the dog and both having full time jobs, we have little energy/desire to clean. It is a little expensive, and is definitely an extravagance for us, but I think this is an example of getting what you pay for. \n\nThe customer service is stellar. I had to notify them at 11pm the night before that I would not be home for the service and give them information on how to access the home. I thought for sure I would be getting a call the next morning asking how to get in. Instead, a few minutes after I sent the email I received a reply thanking me for the update and letting me know the cleaning team would be notified. Amazing. I came back from the event I had that morning to a sparkling clean home. They even vacuumed the dog hair off of my couch. The home also has three stories, and I was so grateful that they vacuumed each and every one of those stairs. My favorite part was probably the fact that there were no more fingerprints all over the stainless steel appliances - my pet peeve.\n\nI assume that they were on time since I got home only two and a half hours after the scheduled cleaning and they weren't there. I'm very pleased so far and I hope it continues each month!