Don't know where/how to start this review - I will start with, if you can find ANY other place to send your family members for care, it would be in your best interest to do so.  My moms insurance company gave her no choice to go here.  Repeatedly I arrive to visit her and she is in a wet diaper and has been for a very long time due to the smell. I lost my cool and a nice person (wish I could remember her name, great smile, not a nurse, someone with authority) told me should would find someone to help.  She stopped a man in the hall and he gave her instructions to find a nurse.  Later I found out this man was the ADMINISTRATOR and he passed my need for help onto someone else.  In a nutshell, don't bother making a complaint the director of nursing will NOT return phone calls. Her name is Donna and the nurse who told me her name told me not to tell anyone that she told me her name as she would be fired. I could go on but it makes me more angry to think about it. Positves, clean facility, allows healthy pets to visit, decent food. Cons, unhappy nurses, poor care, no one who can help will listen at the management level.