Just had the most frustrating experience I have ever had at any shipping location.  All we wanted to do was ship a package from Phoenix to Chicago.  The person we talked to had no idea how the process works or any suggestions to help us ensure the package would arrive next day.  When we inquired about sending it to a FedEx location instead of the home address to ensure someone could pick it up, she was absolutely no help in finding a FedEx location anywhere close.  She just wanted to say here computer would not let her search locations.  Really, you can't search FedEx locations from a FedEx????  We asked about Saturday delivery and she had no idea how that worked or what would happen to the package if it couldn't be delivered on Friday.  She wanted to talk about everything but shipping the package.  It was almost like she couldn't hear because she paid no attention to the questions we were asking.  We finally get a price and it is outrageous and she quotes a time different than what we filled out on the slip.  I came home and found a FedEx location very close to where we were trying to ship the package in about 60 seconds on the FedEx site.  We were quoted $160+ for overnight.  Per the FedEx site we got a quote for $110 using generous measurements.  We also got a quote for $77 for Saturday delivery which the store person couldn't even come close to figuring out.  Ultimately we took the package to UPS and shipped for Saturday delivery at $75, less than half of the only option the clerk could come up with.  I have shipped thousands of items with FedEx, UPS, USPS etc. and you do have to ask questions or you can be disappointed.  This gal clearly has not been trained and I don't have enough time to do their job for them.  We were there 30 minutes and finally left because we couldn't get anywhere.  Ultimately we also saved $85 or more than half so the extra hour to get it all done was worth it.  That will be the last time I use this FedEx.