So it's a chain, which means I'm not expecting awesomeness. That said, I'm glad I had a gift card. If I had to pay the whole thing outta pocket, I may have been a bit more peeved. \n\nThe reviews below aren't over exaggerations. It's hilarious how on point each one was. Since I went through them today just cuz, I knew ahead of time that the service was \""found lacking\"" by a ton of people. So I tried to compensate, and since I was meeting family there and knowing they'd want water, I attempted ordering waters all around so they wouldn't have to wait like we did. My husband and I got our waters after sitting there at our table for 20 minutes, and the waitress never brought out the extra waters requested. My family got there and got to wait another 20 minutes for their water. Refills were basically nonexistent after that. \n\nAfter about an hour of being there total, we finally got an appetizer, the second one making it out after another 25 min. I had had the waitress take our food order at the same time as the appetizer since I knew they seemed to be having problems with taking forever with everything, but even so, we still ended up waiting another hour for our food to get to us. \n\nI know it's a steak house, but I wanted a burger, and the burger was pretty dang disgusting. Oh well. We only had to wait another 20 minutes for the waitress to bring out the check, and thus ended our visit. \n\nEveryone was nice though. No weird attitudes or anything. The waiters/waitresses just tended to disappear and not come back.