Their customer service is great and the place is nice and presentable but as far as their work goes, it's not the best. On top of their work not being the greatest, I have never seen them sterilize their tools. I've been there several times because they are my last resort when I need something done last minute and out of all the times of been there (6?7?) not once have I seen anyone pick up new/clean tools from the sterilizer. I asked once if they sterilized and they said they did yet I've never witnessed it.