I went in to have a key that had become stuck on my MacBook fixed, and was met with an annoyed staff and made to feel like my visit was an inconvenience. I love the brand, but having worked in the service industry for over ten years, I can tell you one thing - Apple Store, West Towne knows very little about customer service. It's very upsetting to see Apple clouted by such a poor representation of what they claim to stand for.