Came in to make sure I was thoroughly over a cold. Decent wait time, had to pay up front. Everything ok to this point.  The nurse who walked me in? Cold and completely uncommunicative. Jennifer couldn't be bothered to make a statement in complete sentences, much smile or remove the expression from her face that said I was a waste of time to her. I went in feeling relatively decent, and I was offended. I can't imagine being seriously sick and having this woman as my initial experience at the doctor. \n\nWhen it came to scheduling, Dr. Norris is my primary care provider. I've always had pleasant, through rushed, experiences. To get any kind of appointment that wasn't three weeks out (which is no good for a possible strep), I had to see the PA. No problem. But she came in, looked at my eyes, ears, and throat and said that I probably just had a virus and that there wasn't anything they could do, and walked me to the front. It was pretty much a waste of a copay.\n\nNothing keeps me from going to the doctor more than having this office as primary care! I can't wait to change my insurance options and go back to Dr. Paul Mitchell on Rainbow...that whole place is amazing and the complete opposite of southwest medical.