Do NOT go to this Chili's location. The service has been consistently HORRIBLE. \n\nA couple of weeks ago my boyfriend and I tried to call in an order. The guy answered and left us on hold so we decided to go ahead and head that way while we were on hold. Well....we were LITERALLY on hold for 17 mins and were STILL on hold when we got there. \n\nWe walked in and not a single soul greeted us. The same waitress looked at us and didnt say anything 3 different times. So...we sat down and waited on someone to greet us. A guy finally came over and asked if someone had assisted us yet. We asked for a manager. (Before the guy came over...another couple with their kid came in and stood there and NO ONE greeted them either. we told them we had been waiting 10 mins and no one greeted us so they walked out.)\n\nThe manager finally came over and we showed her the phone screen (yes, we were still on hold). She apologized and cooked our food for us and gave it to us free, drink included.\n\nOk so we went again this past Tuesday evening and it wasn't very crowded. My boyfriend placed the order again and asked to subsitute shrimp for broccoli in our pasta because we are vegetarians. We got there, 5 mins after they said our food would be ready and it still wasn't ready. We got our food and left (shouldve listened to my intuition telling me to check the food). Got to the house....our pasta was dry as hell and the \""steamed\"" broccoli was raw broccoli sitting on top of our pasta. NEVER AGAIN. I'm disgusted with this place. The 2 stars was only because the first time they messed up the manager cooked the food very well.