WOW! This place is just horrible. This isn't the first time I've had issue with their services either. They sent me an unsolicited e-mail asking to describe the experience, so I felt it necessary to fill it out as the experience really left a bad taste in my mouth. The survey link doesn't work so I e-mailed saying so and this clown  Garrett O'Dell Service Manager, e-mails me back asking about what happened so I sent this:\n\nWas totally not happy with the entire experience and I won't be back because of it. I let the service man know exactly what the issue was and led me believe it was a warranty issue when I knew the warranty issue was the PASSENGER not DRIVER seat. More importantly, they said it would take less than an hour and we were there going on three and then to be told it was exactly what I said it was to begin with, given an estimate for thousands for other things and charged $135.00 for something I already knew. Just shady practicing in my opinion, and I'll go elsewhere next time.  \n\nSo the \""Service\"" manager clown goes on and basically attacks me in his response:\n\nI take our reputation and business practices very seriously and would vigorously investigate anything that would lead our customers to believe we were being anything other than forthright and fair. I took the opportunity to look over the initial write-up, and repair diagnosis. From the information here, as well as your email below,  it appears we were asked to inspect the car for the complaint of; SRS light lit on dash and specifically asked to determine if the repair was a parts warranty from a prior repair to the passenger seat mat as someone else had made that diagnosis and connection.  Our findings were that the vehicle did not need a passenger side seat mat as you were advised, rather a driver's side seat mat, counter to the information you had been given elsewhere, this was a repair that was not covered under an applicable parts warranty. It appears we charged you only for the technicians time to make that determination, as agreed upon , we completed an accurate estimate of that repair as well as other needed services noted during our inspection as a courtesy, you declined those repairs as well as the repair to the SRS system. I am sorry to hear you feel this was \""shady\"". I realize that giving customers information about the condition of their vehicle, especially when it differs from their expectations or promises that other repair shops have made, can be difficult. I am sure you have found in your business model that when reality is different than expectations, the most common response is to attack the credibility of the messenger. If you are interested in making any of the repairs to your vehicle we would certainly still be willing to help. \n\nGarrett O'Dell - Service Manager\n\n\nWhat a clown. Nice customer service dummy. You can't tell in this Yelp posting but his verbiage was filled with CAPS and BOLD lettering to show his emphasis in yelling at me. Here's my response:\n\n\nWe already had the correct diagnosis.  I already knew it was the driver's seat mat and should have been told it was not a warranty item in the first place. Further, I was quoted less than an hour, it approached 3 - my business time is billed at $225.00 an hour. \n\nI don't care for your customer service tone either, further exemplifying my feeling of this establishment. I'm not attacking anyone. I'm a BMW customer, and as a lay customer, this is how I felt about my experience at Chapman BMW. Moreover, your customer service approach feels more like an attack to me. So I hope you feel better about yourself, now that you've tried to \""prove\"" me wrong. Enjoy your $135.00 and I'll go somewhere else here on out.\n\n\nYou win Garrett! I'm going to bring my BMW 750Li to North Scottsdale for ALL my needs from here on out.