It was our first time here and everything was going smooth. We came in about 5:30pm and it was getting busy. We waited to be seated and I thought it was pretty cool they had a couch you can chill on while you wait. \n\nWhen we were seated, our server greeted us in a timely manner. We asked for some help since it was our first time and he did a fine job letting us know what was popular and pointed us to certain things I asked about. I asked him to go ahead and get our drinks while we decide what we wanted to get.\n\nHe came back and asked if we were ready and we said that we were. We placed our order (Number 3, which is 3 pc chicken with two waffles, and a chicken strip basket with fries and a side of corn bread) and then he asked \""So what did you guys want to drink, again?\"" Wait a minute. I thought we had already given him our drink order and instead of coming with them, he came and asked what we wanted. That was a tad annoying. \n\nOur order was brought out by a lady who didn't really acknowledge us. Basically \""who had this or that\"" and placed them in the center of the table anyway. She just left without saying a word or asking if we would like anything else. Right away, we noticed we had gotten everything except for our corn bread. We waited for our waiter to make his rounds but he didn't come back. It took awhile but he came to seat someone else so the couple seated at the table next to us got his attention and said that they were missing a few items from their order. So we weren't the only ones. \n\nAfter a few trips back and forth to them because he kept forgetting things they were asking for, I got his attention and said that we were missing corn bread. He said he would bring them out. I saw him a few times after that helping other customers and that's fine but he came back to our table and asked how we were doing...without our corn bread. I had to remind him again that we needed corn bread. We were almost done with our meal by this time.\n\nAfter he finally brought it to us, he started coming around a little more. At that point, I wasn't sure whether or not if it had slowed down or not. I figured it did since he was coming around some more. It was kind of too late, anyway.\n\nWhen it came time to bring us our bill, he had to ask us what we had ordered today. I was surprised... He said they had misplaced our order. How does that even happen? I've never heard of such a thing...EVER. I should have just told him that service was lousy and since they had lost our order stub, I didn't have to pay for the food. But since I did eat it (cause I was hungry mind you) and possibly a little too understanding, I gave him my entire order again.\n\nSo we paid and started leaving and I saw that it was as packed as ever. Worse than when we had arrived. I didn't understand why he would have time to keep checking on us at the end of the meal as opposed to during the meal. Now, I do understand that he may have been new or may even have been too slammed but shouldn't waiters and any establishment at the very least come by and ask if you were doing okay? IDK but the service wasn't on par with some other little restaurants I've been to. \n\nAs for the food, to me it really wasn't anything special. The chicken wasn't like how they make it out to be and the waffles were still kind of dough-y. I may have gone at a bad time but it's a restaurant and they should be consistent. The chicken strips weren't too bad and the best part of the meal was the fries. I gave one-star for the food and one-star for the service. \n\nI guess I was expecting a lot more from the reviews and reputation Lo Lo's had...