Been a local supporter of this business since 2007. Have seen it grow through the years. Happy to see the owners are doing well enough to expand, sad to see the lack of employee happiness-they all look miserable to work there, and the big guy making pizza on Friday and Saturday needs to be cross trained on how to work the paging system when he puts out pizza. We ordered our pizza at 8:12, and didn't get it till 9pm because the guy didn't page. Just let it sit there and get cold. After 15 -20 minutes of doing nothing with it, he set it under heat lamps in the kitchen while he closed the pizza line down.  Starving, I finally went up and asked the cashier. All she said was \"" your pizza isn't out yet? That's weird.\"" Greatest guest service ever.  I asked another lady closing the gelato down, and she said \""here's a pizza in the window, it must be yours.\"" No apology-nothing. \""We have been having trouble with our pagers from time to time.\"" No lady, your pizza maker is working with half a brain! I was too hungry to ask for a refund or ask for a remake-so I ate it-semi warm. They were clearly understaffed for a Friday night-I can see how the owners save money on labor costs.... it's really sad to watch a company get too big for it's britches. Seems they have forgotten about all the locals who supported them to get where they are today....there is a new olive and vinegar shop that opened up in the mall where I work-right next door! I will support them a bit and see how I'm treated. Extremely disappointed.