Sorry to say this---I gave them a second chance, but their hair specialists can't seem to follow simple instructions.  I told him to trim my son's hair and not to cut too short. He ended up buzzing it too short and told me he thought I wanted it short. He told me it was going to grow back and didn't apologize that he made a mistake. I wouldn't recommend coming to this location. Another customer told me that they seem to employ substandard hair specialists...