This place never fails at being just terrible. Don't get me wrong, love the mojitos, but dang is the service just BAD. I always try to give it the benefit of the doubt thinking that they have GOT to have things figured out by now, but I am always wrong. Always. \n\nShall I explain why? Oh ok, if you insist. \n\nOne of the first times I was there, I ordered a salad. Waited 10 min for silverware. 2 of the MAIN ingredients were not present (pomegranates and avocado) . When I asked why they said they were out of pomegranates, and didn't know why the avocado wasn't on it. So they bring me the avocado, and might I add that it was 10 minutes AFTER I finished the wimpy salad. When I get my bill, guess what I was charged for...A SIDE OF AVOCADO. I voiced my issues to my server, and then never saw him again. Then drinks took forever, when it was not even busy. I just had it. I have never been so baffled with the service at a restaurant so I asked to speak to the manager just simply to tell him how things were going so he was aware of how things were being handled. Let's just say he wasn't good with constructive confrontation. \n\nWent there the other day and had the same lousy experience. BUT I do want to say that our server JAMILA was really nice and on top of things for our table. \n\nJust a few side notes of things that surprised me. \n\n1. 3 dollars for ROX. \n2. Signage of deals for the day/hour are not clear. \n3. The amount of ice they crush into the glass is very overwhelming. We ordered the buckets and it was all ice! I was bummed with how much of a buzz I didn't experience.