If I was teacher, I'd be the one that starts you off with 100% and you can keep it, or lose it.  There is nothing to earn.  I review similarly.  You start off with 5 stars, you keep them or lose them. \n\n-1 Star: The food was not delicious even by bar standards. I ordered the chicken tenders with buffalo sauce. The breading was disgusting and flaking off.  My friend order the chicken tacos, which tasted good, but she ended up with food poisoning later in the day :(\n\n-1 Star: The service. As mentioned above I ordered the chicken tenders with buffalo sauce. The server asked me what heat I wanted and I inquired, \""How hot is hot?!\""\n \""OMG! Hot is really really hot!  I wouldn't recommend it\"" \nSo I settled on the medium. Turns out we have different definitions of hot and when my chicken tenders with sauce on the side arrived I tasted nothing but bland chicken. Completely flavorless. I didn't want to be a huge ass and send my food back because the server was so completely off with her suggestion so I just asked for a side of hot sauce..........................let each of those periods represent a minute that went by without hot sauce and without acknowledgment. Finally she came by and I again asked about my hot sauce.  She rolled her eyes and kind of huffed something unintelligible (obviously inconvenienced) and started talking to the table next to us..........finally, after about 30 minutes between first requesting hot sauce and receiving, my cold chicken tenders received their compliment. Yes, the restaurant was busy, it was a typical AFC game day. Typical game day, much less busy than I've seen in 100 other sports bars, including ones I've worked at, so sympathic I am not. If your servers can't handle it, staff more on game days. How many people want a job these days? \n\n-1 Star: The bill. It is a sports bar with multiple games running all day and without prompting and still a half our beers left, our bill was brought to us. I would have easily done another round but with the amount of time everything was taking and the subtle hint to close out, we decided maybe we should take our business elsewhere. \n\n-1 Star: They changed our game to the pregame of another game which without sound, is pretty much was just 2 guys sitting at a desk talking on mute.  I get that this happens at sports bars and I thought the group of 5 guys next to us much have requested it.  Then I realized they were also pissed off about the channel change!  So, why unprompted (no other tables could see that tv) they change a live game to a pregame with no sound, I will never understand.\n\nSo we are down to 1 Star.  I would've have given zero if I could've.  The final insult to injury...\n\n-1 Star: Extra sauce charges. This is pretty trivial, which is why I don't understand, after waiting 30 minutes for wing sauce the waitress didn't comp the $.50. I know how the restaurant game works. You go to the kitchen and ask for a side of hot sauce, especially after you screwed up and took forever.  It does not have to go through the computer. $.50. I ended up being charged for 2 sauces, the medium, which I didn't touch and the hot, which took forever. I would've talked to the manager and got it comped but I decided to take it out of the tip instead...its all the same dollars and cents to me honey so upcharge all you want. \n\nI should say I've been to a bunch of other Zipps in Phoenix: Greenway, Via de Ventura, Indian School/36st, never had any issue. They are 3/4 star establishment, good places to drink beer, each average bar food and enjoy a game.   I don't know what it is about this Zipps--the management, staff training, complete lack of customer service. Never will go back.  If you aren't a regular you will have a TERRIBLE experience like I did. Drive the 4 miles to Greenway/64thSt or Via de Ventura, you'll be much better off.