These people are rude, incompetent, untimely, and unprofessional.  The repairman sent out recently was cursing in front of my kids while trying to repair my dishwasher.  He clearly was clueless as to what he was doing.  He then proceeded to tell my what an idiot I was for purchasing the other appliances I have, saying I didn't have a clue about quality.  I would run as fast as you can from this company!!