Piss poor... spent 200.00 on an office chair along with a coffee table for another 230.00. Sales person stated both are in-stock in the RC Willey clearance center. He then went to advise me that it was *10 minutes* away. From the Henderson location to North Vegas?! more like 30-40 minutes. \n\nArrive at the RC Willey clearance center to get notified at that time that all they have for me is the coffee table, the chair's still in Utah. Great... so I call them advise that I spent all this time driving to pick up one item when I was advised two items in-stock. \n\nI admit, they did try to fix the problem and offered to ship to me, which I was grateful for.  However, I don't think I should wait over a week from when I originally went to will call the item(s). \n\nSo, week goes by and the driver calls to advised that they'll be delivering within an hour. At this time I was finally happy that the product was being delivered. \n\nThink I was happy? Wrong! The chair came pre-assembled, which I did not mind IF it was done properly. The screws that mount to the arm rests were either stripped or not even screwed on all the way. the bottom base of the seat that mounts to the lower end of the chair was CARELESSLY done. The whole assembly looks like they did not give a **** and just used a power tool WITHOUT EVEN ALIGNING THE SCREWS FIRST! So there's several stripped screws due to carelessness and several that were not even screwed down PERIOD. This company really cares about their customers'. NOT.\n\nSo, I called complained. NOW, I have to wait another 4 days (the chair is in stock here in Nevada) to get a replacement. Any compensation? NOPE!\n\nWill definitely NOT buy from here again. Going to try Walker as I hear better reviews from friends/family.