Had a horrible experience here. And it was my first time at Dillard's.\n\nI had purchased something at the Origins counter. The two ladies who helped me were pushy and catty. They made several comments about products I might be interested to get my skin to look better since it looks like I use a lot of foundation. When I told them that I do not wear foundation, rather than apologizing they stared at my face closer and says \""it looks like you do\"". Chose to take this as a compliment meaning I had nice skin. I was willing to overlook it because the product (the face serum) was so good, but all in all they could work on their people skills a little more.\n\nGot back the hotel, opened the box to use it- inside the package was a bottle of the serum with all the paint chipped off, and the bottle was empty. This thing was used to the max.\n\nTwo days later I bring it back with the receipt, original packaging, everything. I wind up talking to a manager who I instantly know is going to give me a hard time. She asks me to wait 15 minutes until one of the Origins associates who helped me gets back from lunch.\n\n35 minutes later (I have a show to catch!) I'm waiting at the Origin's counter. A goddess mystery woman from another counter comes over and says she'll do the exchange for me so I don't have to wait.\n\nThe manager does not let her, and then lets me know they can't accept something in this repugnant condition back. She was pretty obvious about what she was insinuating: that I replaced the product I received with an old bottle of mine to try to get a new, free bottle.\n\nI mean, I would've understood if it was just policy holding her back from giving me a new bottle but it was her entire demeanor that was insulting. If she hadn't done everything but accuse me of replacing it, if she had seemed sincere about trying to help me and sorry that I received a piece of absolute crap then I might've been okay with Dillard's.\n\nNo. In the end, the manager spoke to her supervisor who told me to give me an exchange or let me return it for credit back on my card. I returned it because my experience was so unpleasant that I didn't want to give them the business. I'd rather go out of my way to buy the product elsewhere.\n\nAll I can say is that the polite, mystery cosmetics lady and the mean manager's supervisor were the only helpful people I encountered. And my horrible experience at Dillard's influenced my opinion of Origins.\n\nI know that not everyone has this same experience, but as for me I will not be returning to Dillard's.