After the poor service at the Rainbow location we decided to use our gift certificate at the Sahara location. We got there early, just after 5 pm, and were seated promptly. We ordered the \""two for $9\"" appetizer and they were brought just minutes apart. After finishing the appetizers but before the main course came I noticed something out of the corner of my left eye. I turned to see what it was and was astonished to see a cockroach crawling along the back of my booth seat! I grabbed my napkin and squished the roach. We called over the waiter who at first seemed to be apologizing for the slowness of the main course. I didn't want to raise my voice but he just wouldn't listen to me so I handed him the napkin and said, \""There's a cockroach I just killed in here. I need a new napkin.\"" He took it away and a couple of minutes later the manager came over and apologized profusely, which would have been great except he said they had just sprayed \""last night\"" to get rid of roaches. So not only was a roach crawling around our table but there was bug spray all over? \n\nEven though the restaurant wasn't that busy our waiter seemed to be. He complained to us that he had \""3 or 4\"" large parties (I didn't see any table with more than 6 people). They were one cook short in the kitchen (overheard a waitress telling the table next to us). What should have been an hour meal took almost two hours. \n\nI did email Mac Grill and got a confirmation the next day (Oct 5th) and have not heard from anyone yet. The manager did comp one entree but you know I think we've had it with Romano's Macaroni Grill, at least here in the Las Vegas area.