Have never stayed in a hotel where the entire bill was due UPFRONT.\nOur door did not close properly. Security was diligent in letting us know the door was open via phone and visits to the room. Except for the night our room at Elara was robbed. Just seems sketchy. Reports were filed, and we were directed by Mr. Hill of the security team to file reports immediately. Security also admitted the locks on the double penthouse doors aren't the greatest and are currently being changed out to better locks. He also provided the address to the closet substation. He sez 'go there now'. I discovered after a hike past Mandalay Bay, the substation is M-F, 9-5. Its Sunday, memorial day weekend. They are flippin closed. Hilton refused to send a car after directing us to the closed substation. According to management, it isn't their responsibility to know the hours of operation for the police department. Understandable, but chaps my behind nonetheless. Hike back to Elara(no money for a cab) to find the fire alarms going off. I am too hot(physically and mentally) to care at this point. At the desk, I work my up the chain of command to Steven Arent, who is kind enough to admit that it has not been a pleasant stay. He was nice, but it was a nice prepared remarks tourist speech that behind it all...it was so faked/forced. However, we learned from Steven that the reports can be filed by phone, no visit to a substation required. The 2 hour walk in the baking sun was a waste. He gave us a 100$ room service credit. To be split by 3 broke people that got our money stolen to split for 2 days. Cheapskate, considering it was a 3500$, paid for upfront penhouse that got robbed. While the room was OCCUPIED, nonetheless. At least they were only after money/drivers licenses and not after any of our...virtues. Could have been a repeat of Imperial Palace, C. 1984.\n Room service could not even get our order right. Missing items in the breakfast delivery.  The hotel is nice to look at. its clean and new. But its safe to say its unsafe, and I would never stay here again. I have provided time prior to writing this review to give management/Hilton's insurance company time to provide some..well anything. \nAnything other than a denial that they are responsible for anything.\n\nupdate 7/7 after repeated phone calls and emails, still nobody cares. No replies from anyone asking on yelp to 'please call because we care' They dont care. They will not return phone calls or emails. Jake L does not care that your room could get robbed while you are inside said room with faulty doors. \nThe claim filed by our party to Hilton's insurance company was denied. The Elara and its management sucks.