WARNING! Worst overall service EVER!! This place is the ultimate NO! every one star comment is unfortunately true and it's so sad I went through FTD online. I bought \""the best\"" for $100 for mothers day. I live in Seattle and my mom lives in Vegas. ON MOTHERS DAY some guy called saying he was lost he needed help locating the recipients address. He claimed he wasn't even an employee but a friend helping the owner!! Then when I stop what I am doing I am in a panic worried that my mom won't get her bouquet I rush to the computer to help him find it. He said \""WOW that's really far uummm let me call my \""boss\"" (I thought you were a friend??) so he said he would call me back. He didn't so I called the number back and he said he would have his \""boss\"" call me. She never called. I called the number on the business website and a personal voicemail answered. After spending all day on the phone with FTD, FTD even trying to contact them, no delivery no communication, This place SUCKS.