This place doesn't deserve that one sad star.  It is, without a doubt, the most disgustingly neglected and poorly run hotel I have ever seen.\n\nThe visit started off on the wrong foot with the front desk employee telling us our reservation came in as smoking instead of non smoking, but that \""not to worry\"" because they \""aired our rooms out.\"" Clearly another guest had refused to stay in these rooms and he was trying to push them on us. Not the best customer service. \n\nOnce we got to the room, I fully understood what we had gotten ourselves into: the smell hit me abruptly. It reeked like someone's chain smoking grandmother's house and the door was wide open. While my husband checked to see that no unsavory characters lurked in the bedroom, I observed a filthy carpet, a dilapidated couch with numerous suspicious stains and an A/C unit with cigarette burns and ash all over it. The coverlet on the bed had what looked like blood stains and I have seen cleaner gas station bathrooms than the one in this \""suite\"".\n\nWe found another hotel, booked it, then asked for our money back from this dump. The front desk employee told us he would take care of it. When we called the website we booked with, they told us no one had contacted them. We followed up with the employee and he told us we had to call them ourselves, so we called back. The website said the hotel was responsible for issuing a refund. Finally a manager got involved and handled it, but it seems as though Quality Suites will do whatever they can to keep your money, including lying to your face. \n\nReading reviews across the internet, we definitely aren't the only people who have had this experience. Save yourself the trouble and avoid this $h!thole.