Went in to change from IPhone to Galaxy, the lady working there acted like is was a real imposition to have to wait on me.  Told me they charged $20 the transfer my info from old Verizon phone to new Verizon phone, ok that I understand.   She said we would have to change our plan even though we had not purchased the phone from Verizon, ask her to check and make sure that was correct.  She then started texting on her phone and left me standing.  After a while her associate came over and helped me. I did not have to change plans and even though it took over 4 hours to transfer the info I finally got it done.  If you would rather chat and text with your friends I suggest you do not get a job that requires customer service.