Ok, so I would have orginally given them four stars. Really, I was such a fan of theirs. Lately I've noticed that even though they may have fresh burgers, a 'cool' 'secret' menu (that everyone knows about) they have quite a few problems that have been adding up to my annoyance over the years.\nI've lived right up the street from this place for 18 years, so I was there when it first opened up (and it was a big deal to the community, no more shall we have to drive down to Lake Mead!) and have seen them develop over the years.\n1.) Service has gotten worse, the wait time is ridiculous, and to make it more of an insult they have an actual timer for you to watch while you wait. This applies to when it is busy (which I can understand to a POINT- fifteen minutes at the LAST window? Not cool) and when you  come at 11pm at night and wait 10 minutes for your fries and milkshake. I'm sorry, but it has gotten ridiculous over the years, the amount of waiting I have to do inside and outside (inside is worse by the way) so much so that when I went to one in San Francisco (one that had TWO lines by the way) I expected to wait half an hour, but it turned out it took less time to get us through there than it does here at this location when there is only one person in front of you. So it is not an overall In N Out issue, it is THIS place's issue.\n2.) Prices have gone way up. End of story.\n3.) It is not unresonable to ask for a grilled cheese to be grilled away from the burgers, on the other grill. Escpecially not when there is an actual option for it. So when I ask, and I find meat chunks on my grilled cheese, I know you did not, in fact, grill it on the other grill. This ties into a very important reason why I no longer come to this location: They rarely listen to what you want, if it is outside of the \""Double Double no onions\"" deal. More cheese? Maybe. No salt on your fries? Perhaps. Half strawberry half chocolate milkshake? Kinda. If they can't hold up to their 'secret' menu, then they should not have it as an option.\nOther locations are way better.