My friends and I had a poor first experience at Rx Boiler Room last night. We arrived around 10:15pm looking for dinner. The restaurant was mostly empty except for a couple of bar patrons, 2 or 3 four tops and a party of 12 (or so) in the back. \n\nWe were a party of 7, and it took the hostess a few minutes to figure out where to seat us.  The table selected needed to he cleaned so we waited a few minutes for that to happen. This was the first of several red flags for the night as it was over 5 minutes for the staff to clean and set the table \n\nAfter seating we ordered a round of drinks, water and some appetizers. The drinks arrived in 10 minutes, apps arrived in 15 minutes, and the waiter came around to get out dinner drink order. \n\nWe had to ask for appetizer plates. Twice. Eventually they arrived. \n\nAnother 10 minutes elapsed while the waiter informed a member if our party that her light beer wasn't available. Strange that they have Miller Lite and Bud Light but no Coors Light? Anyway, drink order was still incomplete as I was asked three times about which beer I had ordered (Innis and Gunn, off the menu). \n\nThe food was decent. Not outstanding for the price, but acceptable. \n\nApproaching 45 minutes since our arrival, still no 2nd round and we hadn't ordered dinner. We made the decision to leave and a member of our party approached the manager.\n\nThe manager apologized (ok) and then proceeded to claim no knowledge of a problem (hmm), blame us for not saying something sooner (not ok), and then had the temerity to ask us to give his restaurant another try. FAIL. \n\nSorry, mate. The manager should know what's going on. When he sees apps on the table, menus still on the table, no app plates, no drinks and it's been a while... He should stop by and ask if we are ok.  Instead he didn't engage, and as a result he lost is as customers. \nAnd I'm sharing our poor experience with other Yelpers in hopes that you won't suffer as we did. \n\nEpilogue: We walked to another restaurant in Mandalay Place, arriving a few minutes after 11. Within minutes we were seated, our drink order was promptly filled and food was quickly served. We finished, happily full, at 11:45.  Rx Boiler Room, take that as a lesson on how to serve customers.