let me make this clear:  this review is for THIS Chipotle and this Chipotle ONLY!  i've never had what i consider a friendly experience here.  (mental note: the one on 59th and thunderbird is closer.  i need to go there next time)  the last time i went in, it was on the heels of a great experience at another location (if i have time it'll be right above this one).  first of all, there was  a pretty long line considering that it wasn't really busy.  i considered the possiblity that there could be ONE customer  up there that wasn't sure what they wanted or something along those lines, but as the line crept along i realized that it wasn't a customer, but indeed the staff behind the counter.  when i ordered my vegetarian burrito, the burrito maker didn't seem to know  what went in it.  come on guys, you have a VERY basic, very SIMPLE menu.  the veggie burrito gets by default: onion and pepper mix, BLACK BEANS (unlike the other burritos where you get a choice -- of course you CAN substitute the pinto beans, but if you don't specify you get the black).  he points to the pepper and onion mix and asks if that's what i want. \""yes\"".  then he put the rice in.  no beans until i reminded him.  i realize we all have our off days, but there was just a bunch of stuff off here.  no one was smiling or friendly and the burritos seemed a little smaller than what i'm used  to at a Chipotle.  If i'd never been to one before, i'd probably just suck it up and enjoy my delish food, but i KNOW this isn't the standard and was really disappointed.  from now on i MUST remember that there is another one in my vicinity and go there instead.