I have been here three times now and here are my overall views.\n\nI don't care what the acoustics in the building are, you can get sound that can be heard!\n\nThe band sounds good, but whenever a person speaks into the microphone it sounds so muffled and garbled its impossible to understand. If they correct that, the atmosphere will be even more party-like and would get much greater participation from customers. As it is, only a couple of tables nearest the stage can understand because they are closest to the stage monitors which are clear and crisp.\n\nIt would be nice if everyone, especially those who answer the phone, and the hostesses are informed of what is going on.\n\nI planned to compete in their \""Octoberfest\"" competition and even brought seven friends to cheer me on. We had dinner and drinks, but when it came time for the contest, management said they didn't know why it had happened at an earlier time than scheduled.\n\nI had called and checked first for the times, checked their website, and even looked in the newspaper that they put on my table! All three sources had confirmed they have two contests per night on Fridays and Saturdays.\n\nMy friends and I left very disappointed, more from management's total lack of customer service than anything else. They did nothing to even attempt to make it right, they just made excuses and blamed others.\n\nI guess they just feel that they are successful so they don't need to even try.