I have had numerous bad experiences at this Verizon Wireless store. I have been lied to by several employees about what I am being sold and will NEVER return here.   \n\nTwo prime examples:  \n\n1) I was told that since I had a tablet and phone on the same account, I could add a home line and my bill could be \""bundled and reduced by about $20-30 a month\"" so it was \""silly not to do this deal\"". Well, I took the bait and ended up with an extra line I didn't need and actually INCREASED my bill by $20-30 a month instead of reduced it, like I was told. I tried to cancel after the first month and my bill was ridiculous however it was outside of the 14 day return policy and I had to pay an extra $150 to do so!!   \n\nWell, silly silly me decided to go back since I needed a new phone and they are the closet store to me....... bad idea!!   \n\n2) I just purchased a new phone 13 days ago from this store and they refuse to return in even though the phone clearly has internal issues and registers touches all over the screen at random given moments - making emailing business clients impossible since it sometimes sends messages or types things I didn't ask it to do. I found out today, which I was NOT told initially, that I also no longer have a warranty on this phone since it was purchased on a different line and switched to the one I primarily use (since I needed an upgrade and didn't have one).   \n\nMind you, I had to purchase a new phone because someone screwed up at the store and didn't put the insurance on my phone when I asked for it multiple times (I'm adamant about this because I have terrible luck with phones). If I had had insurance, I could have gotten my phone replaced. Since I didn't, I had to get this new phone that is also messed up. Which they will not return, even though they said I had 14 days for exchanges, per their policy.  \n\n I highly recommend anyone to STAY AWAY FROM VERIZON, ESPECIALLY THIS ONE!! THEY ARE LYING THIEVES!!