My husband and I used to eat at this restaurant all the time.  We always loved the food.  However, the last time we were there , the manager disagreed with where we asked to be seated based on the placement of our highchair.  We did not realize that it was a problem.  Afterall, the hostess sat us there.\n\nWhen the manager saw what happened, he aggressively approached our table, rapped his knuckles on the table, and loudly imformed us that \""this was never happening again\"".  You betcha, Buddy, because after being chewed out by this manager like I was a tardy dishwasher, we weren't coming back.  I was angry and embarassed as this manager was loud enough that people at other tables were staring at us, so I emailed the restaurant's corporate offices right there from my phone.\n\nA few days later, I received a phone call from the restaurant's general manager.  I think that her name was Lisa. At first, I thought that Lisa was going to work this out with me, perhaps apologize for her underling's poor behavior. That just wasn't going to happen.  What Lisa gave me was a second butt chewing.  She interrupted me time and again, and even accused me of being a bad mother because the placement of the highchair was dangerous and against city code, that she was more concerned about the safety of my child than I was.  Had she stopped talking over me for 2 seconds, she would have learned that my husband is an architect and has forgotten more about building and city codes than some diner manager would ever know.  What she didn't know that my husband did know was that the placement of the highchair was well within city egress requirements.\n\nShe then claimed to have reviewed the tape of the manager approaching our table and she that the table rapping never happened.  She was lying.  It did happen.  I saw it.  My husband saw it, and my baby jumped when he did it.  She either did not review the tape or there was no tape to review.  I seriously doubt that they have cameras trained on every table in any restaurant, much less a pancake diner.  \n\nDuring this entire conversation, I kept trying to get a word in edgewise to complain about the way the first manager all but yelled at us.  It was awful, and soon as she was done verbally abusing me, she said goodbye and HUNG UP on me.  I was shocked.  She never had any intention of working this out.  Her intention was to bully me for daring to complain about one of her co-workers.  And sadly, we have lost one of our favorite breakfast spots because I will not contribute a nickel to that woman's salary.\n\nI had heard, maybe it's true, maybe it's not, that several restaurants in casinos had recently closed their doors.  If this is how they allow their manager to speak to people, I am not the least bit surprised.  I have since told everyone I know about the abuse that I suffered at this woman's hands and will continue to bad mouth this restaurant every opportunity I get.