I am very disappointed on the customer service in general. I had a seasonal business and I made an agreement with them before I gave them my business that they have to put me inactive for a good number of months and will let them know to activate me again. I called to put my account inactive immediately after the season was over. came to find out they were still pulling money from my bank. called again and I was assured they will process my request and refund the money. saw them again pull the money from my bank draft next month. I spoke to the so called supervisor and promised me on the stack of bible to correct the problem and refund me the mounting unnecessary charges. to my dismay after 4 months, I saw my statement got charged again. I was so fed up, and decided to go to my bank instead, paid a fee to initiate a stop payment. I felt that I rather pay a fee one time than have to deal with this ***. by the way, I am writing this not to smear anyone's reputation but to make you aware that a good company can become bad because of the customer service you hire. I know im sure for many you are satisfied. Apparently my experience with them was horrible. by the way, I gave prolific the benefit of the doubt bec they did the same to me last year. now they've done it again. So what does that tell me?