Cox is included in my rent so I am not really free to go elsewhere (or I would, I liked Dish network better). I got the bundle TV/Internet/Phone at a good price, the only think they don't tell you is you get the phone in the bundle, but you are charged when you use it, so i was stunned when i received my first bill as I was charged for $58 of phone calls. I called Cox and they did not want to do anything about it so I placed the issue in the hands of the BBB. Otherwise the TV guide is not very efficient, you can not check out only your favorite channels, and the guide screen is full of everything but the guide so you have to turn tens of pages to get where you want to go. they should cut the self-promotion to let customers use the service.