While living in Madison I've always had excellent service when shopping or simply perusing the cases at Formagination. It can often be busy, but the staff tends to be attentive as they can be even during a Farmers Market rush. \n\nHowever, I'm not writing today to review the in-store service. I recently wanted to send a shipment of Wisconsin cheese home to Connecticut. I made the order online on December 17 - one day before the cut off day guarantee for a Christmas delivery. Christmas came and went and my family in Connecticut hadn't received the shipment. New Year's came and went and the box still hadn't arrived.\n\nI called the store on January 3 and explained to Ken the situation. As soon as out the problem he told me he'd get back to me in half an hour. 10 minutes later he'd called me back apologizing profusely about the mix-up and promptly sent the original shipment out plus additional items from the store. \n\nI understand mistakes happen and not every single order can be perfect. I greatly appreciate it when a store goes above and beyond to make up for an error.