After a positive experience with Dr. Davis and his office, I brought my expensive Calvin Klein sunglasses in to get a new set of lenses. When I got them back, the lenses didn't seem right. I asked the optician to look at them and she did something with the right arm and she broke it! Her attitude was, you signed a release and your screwed! We're not responsible even though the glasses broke when she was working with them. I was very upset with the lack of s caring attitude and hiding behind a release form. I am left with the opinion that once they get their money from VSP, game over. I had to take my broken sunglasses to a frame repair place and pay $65 cash to get them fixed. VSP did reimburse the $65 to me because they do care about their customers, unlike Dr. Davis and his staff. The take away from this experience is that Dr. Davis is a good eye doctor but his business practices leave a bit to be desired! Definitely do not use his office to get new lenses on your exiting frames. He will not stand by them if anything happens! Unfortunately in today's world, good customer service is hard to find. It's all about the $$$ and not the customer.