Minera is one of the lousiest Indian eatery places in Madison. Service sucks. There is NOT even a single good thing about this restaurant. The owner has NO idea about how to run a restaurant business\n1.       In the era of technological advancement and social networking, the business does NOT have a running website.\n\n2.       Lunch buffet is a 'copycat' of another restaurant in town: Minerva tried to even place the same items in the same location as the other one_they don't have any originality ! And surprisingly they have the same items even: can't they have something different of their own !\n\n3.       Standard of lunch buffet is nothing great. Even food quality of dinner is nothing to die for.\n\n4.       Tables are too small and cramped up:  a 4-person table is ideally suited for 2 persons.\n\n5.       The restaurant is very small and cramped up ! When people line up for the buffet, it is a complete chaos.\n\n6.       For dinner, the 2-person tables do not even have a table cloth !\n\n7.       Wait staff sucks_they don't have any idea of what they are doing.\n\n8.       In dinner_there is NO control of the ordering status: the wait staff has no idea whose order is what_and when the food comes out_the staff does not does not know in which table to bring the food ! It's a big CHAOS.\n\n9.       Amongst this, the turnover time for the food to come out after order is placed is rather quick, which is appreciated !.\n\n10.    We tried certain Dosas, the south Indian delicacy in which the restaurant specializes in ! The dosas came without the sides (sambar, chutney !) had to ask for the same: which is ridiculous ! The Sambar, chutney was stale and had no great taste. Sambar felt like having grains of sand in it.\n\n11.   The other families who were dining with us in other tables were equally unhappy with the service.\n\n12.   We ordered a Rava Masala Dosa_they messed up and an Onion Rava Dosa came out. When we mentioned that the ordered was messed, they took it back inside the kitchen_and put the masala in a small bowl and brought it back out ! That was terrible !\n\n13.   Appetizers are served in small side dishes of Corelle brand ! The restaurant even does not have proper serving bowls. They purchased cheap dishes for serving food.\n\n14.   This is a substandard restaurant. They have made the menu items very attractive encompassing all different platter_but that has back-fired on them. Nothing is turning out great. Had they emphasized on their strength and specialized on South Indian platter, they would done a better job.