I am not sure what has happened to this restaurant but the service is horrible. I have been here numerous times with my family but for the past couple times I've been out here its been so terrible. They don't offer you free water anymore as you wait, the people there look miserable, they aren't personable as before, and the food tastes bland. I really feel that this place has some personal issues because the service speaks for itself, horrible. I am definitely searching for a new place to take my family to eat pho.