Quite disappointing. The hotel is undergoing a major refurbishment and in all honestly should have closed its doors during the construction. \n\nThere is no lobby, instead it is just a trailer (yes a trailer albeit with nice carpets). To access your room you have to navigate a labyrinth of hallways and multiple lifts (3 separate lifts!). After an long day at the festivals I was annoyed to have to walk another 10-15 minutes in the hotel to get to my room. Yes, the rooms are very plush and well furnished and the beds are comfy, however, there were quite a few things that went awry that really are not acceptable for a place that charges over 350 pounds/night for a standard room. \n\nFor instance the phone in the room was busted, the sink facet was blocked, the maids would jam up the music when they clean adjacent rooms (annoying on a early Sunday morning). Even operating the lights requires a masters degree (I could make the bathroom appear blue or purple but couldn't get them to stay on). All in, really poor showing by a starwood property. Perhaps this will change when the construction ends, but for now avoid.