I purchased an engraved iPad online and had it shipped to the store for pick up.  (I didn't want Fedex to deliver it to my home and have it sitting outside my door in the summer heat ).  Upon receiving notification via text that my purchase was \""ready for pick up\"";  I went to the store.   For an hour & 1/2 they refused to release my iPad to me.  Saying, they received a notification there was an error after they swiped my credit card to verify whether I was the online purchaser.   A sales rep that resembled Col. Sanders (KFC) suggested canceling my online order and let me purchase an iPad  in the store -this would resolve the issue.   I then asked, \""do you have an engraving machine at this particular location?\""    (Duhhhh that's why I ordered it online).  One of the male managers then stated to me \""sometimes this happens when there's banking issues\"", as to imply somehow it was my fault.  Needless to say I finally was given my iPad by the store manager; she was very nice.  I promptly left the store via the Scottsdale Quarter Underground Railroad if you know what I mean......smh