I live right behind the mall and often shop in-store and online. One time, after I finished shopping and about to leave the store the alarm went off. I stood around and no one came to check the security for me. The girls at the cosmetic department were just hanging around. I had my 2 year old sitting in a $20 stroller with Macys shopping bags on one handle, and the other handle has my open tote w/ no zipper. No one is approaching, so I had to do it myself, $260 worth of cheap clothes so there were 12-15 items, I forgot. After I checked and made sure no security tags I proceed to leave the store. As I was leaving an associate came and stopped me and wanted to check my bags. I told her I checked already and I'm ok. She insisted on going through my bags just to make sure. I told her I have to go pick up my daughter as it was approaching 2:30. She said that it's policy and insinuated that I have unpaid items. I got frustrated because I stood around and had to do the security work myself and no one helped for like 2-3 minutes and now this?? I was so mad I told her to take everything back bc I have to leave. This associate knew I was in a hurry and dragged the procedure. I used to work for department stores and I'm positively sure that when the alarm goes off, all associates are to be alerted and proceed to the help with shoppers' bags. After the incidence, I called the store and explained the whole situation. I'm pretty sure they reviewed the cameras and sent me two $25 gift certificate. Honestly, $50 cannot represent an apology for calling me a thief.