I am very disappointed with the service that we received at Ashley. They use blatant bait and switch techniques. They advertised a special and then only have the piece available by order or in Casa Grande. Instead they try to push you toward another more expansive \nproduct in the store.   \n\nEverything that they sell is made after you pay  and they started by telling us that their warrantee covered anything that could happen to the couch. Until we brought up the BBB reports and complaints about their warrantee then they came clean about the real deal.  I just don't understand the predatory sales model and the desire to miss lead the consumer. It's sad because I really like their stuff.