I've always tried to stay away from coffee chains especially the ones oversea (they're an Australian corporation), but wife needed coffee and it was conveniently located close to the Apple store. \n\nWe ordered a small cup of coffee and a double shot of espresso. I really should have just walked out when I asked for a light roast but was told that they only have dark roast and a light roast is dark roast with added water. Obviously the person working knows nothing about coffee. So I took a sip of their dark roast and just as expected it was bitter nastiness. \n\nThen wife got her espresso and it was basically burnt black liquid. No crema, big coffee grinds at the bottom of the cup. \n\nNeedless to say we will never return. We'll stick with local cafes that actually care about and have respect for their industry and their customers.