1 star because 0 stars is not an option...\n\n\nAfter reading all of the positives reviews about this bridal store, I was thrilled to make a reservation here for my sister. The girl on the phone was very sweet and helpful. \n\n*Keep in mind we are looking to spend approximately $2,500 or so on a bridal gown which is WELL above the average price of a gown here.\n\n\nFast forward to the day of our appointment:\n\nWe walk through the door and are completely ignored for the first 10 minutes. The girls at the front desk are busy gossiping so we decide to at least look around a bit and that's when one of the girls approaches us with a confused look on her face \""Um.. Can I help you?\"" Caught off guard by a somewhat accusing statement, we tell her we have an appointment and she directs us to the front desk where we wait a few minutes for the girls to stop gossiping. We were then assigned an associate to help us; she asks the bride details about her wedding theme and her dream dress. We select dresses to try on and are directed to the fitting room/seating area. \n\nMy sister emerges from the fitting room in her first dress and the associate takes off; no questions about the dress or anything... back to the front to gossip. My sister stood there literally holding up her dress because the associate failed to secure the clamps so I promptly jumped up and helped her. After determining that the dress was not for her, my sister headed back to the fitting room, and that is when the associate showed up again. \n\nAfter 6 gowns and 6 of the same exact experience, our very annoyed bridal party finally got up to leave the salon. On our way out I passed a girl headed to the fitting rooms with 4 dresses in her arms. A different associate from the store promptly walks up to her and asks \""Where are you going?\"" to which she replied: \""To try these on, I called this morning to ask if there were any openings and there were! The girl on the phone told me I could come in and try these on.\"" The associate then rudely told the girl that she couldn't just try on dresses without an associate's help and that she would have to come back in 2 hours if she wanted to try anything on. The girl, who was about in tears and mortified, repeated her situation and that she was told she was allowed to try on dresses. The associate snapped back \""You will have to speak with my manager.\"" I was completely disturbed by the whole situation, it was like the movie Pretty Woman all over again. \n\nI hate to post a bad review but our experience was horrible. If you are looking for the \""bridal experience\"" this is not the salon. Our next appointment was at Lillian Lottie Couture; they were wonderful and helped us pick out the perfect gown.