Came in here on a Saturday night (1/21/12).  Customer service was great!  My husband and I were in there for over a half hour and even though the traffic was slow that night the 2 salesperson on duty that night were very personable!!! They didn't appear fake nor were they hustling! LOL  I made only 2 small purchases but would gladly come back here again! (very different from the Sanrio store we had just left where the super fem & bitchy staff were gossiping about other staff & making their Saturday night plans).