I have to say, I am mad at the entire company now. To describe the whole situation in short: I went to the store to buy a vest, one consultant referred me to another, I waited to be serviced for 20 minutes, because the ladies were making service calls and thought I was waiting for someone/something else (?). Finally I've purchased the vest and paid for expedited delivery ($70). Next day I came to pick it up and to find out I paid for a rental! I started discussing the subject with staff - I couldn't go get a vest somewhere else now because this was the day of the event I needed it for. Nothing but blank faces, clueless, not knowing how to react. The sales person who I made the \""purchase\"" from only said - \""what do you want me to do now?\"" Finally someone came - probably manager and said that we can pretend I lost the vest and for extra $60 I can keep it.... $130 vest???\n\nJust went online today to file a complaint. To file via email they only provide an online form. When I filled out the form and pushed the submit button, I've received an error message saying - Service not available...what? Tried with different browsers, figured - maybe my complaint is too long, tried to shorten it, talked to Live Service - of course NO HELP! Should a customer really work so hard just to give feedback???\n\nThough to summarize the impression: very friendly! BUT poor consultation + terrible service + horrible complaint management = very dissatisfied customer!