We had a bad experience when we took our down comforter here. When I took it out of the bag at home it had an ink stain on it! I understand that sometimes pens may get mixed in with the wash, so I took it back  to have them get it out. They told me that they did not think it was possibly that it happened there. It definitely did not have an ink stain on it before we brought it in.  With a bad attitude they begrudgingly agreed to fix it. After a week or so they got rid of the stain and credited our account with what we'd originally spend. My boyfriend has taken some of his work clothes here to get laundered with the credit, and they seem to do a fine job.