They lost my clothes and three weeks later they still had not resolved the problem.  The manager was supposed to call me but didn't until I showed up in person and insisted.  Their idea of resolving the problem was waiting to see if they ever turned up on their own. Scary when their response was \""what we usually do in this situation...\""  They lose clothes that often?!?!  \n\nWhat clothes they did return were either wrinkled or stiff as cardboard (I requested light starch).  One pair of pants were torn.\n\nIf you value your clothes, do not use this incredibly unprofessional business. Go to American Cleaners instead.  They are friendly, professional and very well priced.