When I signed up for my apartment, it included a $25 Cox credit for signing up. That credit never appeared. When I called, they told me to wait a couple months for it to be applied to my account. A couple months later, they claimed they \""would never offer that promotion\"", despite me speaking to Cox about it several times. It ceased to be worth my effort to pursue, which was their plan all along.\n\nRecently, my Cox internet service started going out several times a day, so I called them, and they sent a tech out to investigate. I was informed there would be no charge for this service.\n\nThey had to come twice, but my service stopped disconnecting, so I was happy. That is, until I received my bill.\n\nThey tried to charge me $100 for fixing their internet service. When I called, they informed me that they had reviewed their records, and that the charge was \""billable\"" and thus was \""non-reversible\"". I informed them that I had reviewed my records, and unfortunately my bill was \""non-payable\"" and had a note on it saying \""good luck getting the money\"". They relented.\n\nI asked them what I had to do to make sure this didn't happen again, and how I would know I wasn't being lied to about a service call being free. They told me I'd have to ask the dispatcher to note in the service call that it was non-billable. I asked whether doing his job for him would make it so I didn't have to call them anymore. She seemed uncomfortable for some reason...\n\nIn the last 2.5 years, the price has increased dramatically. It's gone from $25, to $30, to $50, to $54, to $56, now to $63. Too damn much for terrible service and incompetent support.\n\nP.S. If they're gouging you too, call and ask to speak to retentions. Tell them your friend Andy is paying $44/month for 6 months. If you get a difficult one, don't waste your breath - hang up and hope for someone cool.