What a mess. This place USED to be so good on customer service. But now it is like they don't even care. My wife wanted to see the new Kindle Fire. They were working on the display. A worker grabbed one to show my wife. This old shrew of a woman yelled NOOO!!! and took it back. Like my wife seeing it for 30 seconds was some security breach. Added to this we found out they don't offer loaner phones when you are getting your phone worked on. They are also adding deductibles back to their plans. So basically there is no reason to go there over your local Verizon. The place is just a mess and the employees are apathetic. They won't answer questions. They don't get trained anyway. I for see them being out of operation within 5 years!