I was in the area for lunch and noticed this place. I was in need of a birthday present for my nephews upcoming 2nd birthday. This is normally something my better half would handle but as I mentioned I was in the area and noticed this place and didn't think it would be so hard. I was wrong and will forever gladly let my wife buy all children related things in the future if this is how it all goes down. \n\nFirst when I walk in the place was chaos. Kids were running all over and books and toys were scattered everywhere. I felt very cramped and the store just seemed dirty. There was only 1 woman working and she said she was the owner. I explained that I don't usually do this sort of thing and told her what I was looking for. I asked her if she had a couple things that were educational and fun for a 2 year old. She then went on to tell me the store was \""her baby and her livelihood\"" even though I absolutely never asked. She said they offered a service where parents can drop off their kids at her store to be watched while they shop. Serious? Parents are really doing this? The store isn't very big and they just have half of it stuffed with a bunch of overpriced toys and the other half has baby gates closing a section off where parents can leave their kids. Since the kids were running wild and screaming and she appeared to have no help, I asked her if she needed to tend to them while I looked around. She said \""oh, 4 of them are mine and only 1 is a drop in so it's OK\"". NO it's NOT OK! How can this lady work a storefront AND watch 5 kids. I would hope if some of them were hers that they would be better behaved to represent her business better. I was just wanting to get out of there so I grabbed 2 items and got the hell out of there. \n\nWhen my wife got home and saw what I picked out she was actually impressed with my purchase until she saw the price I paid. \""don't you know Melissa & Doug is a brand and you can get that stuff cheaper on ebay\"". Dang I already felt out of place doing this whole thing to begin with and now I'm getting annoyed by 2 woman! She went online and indeed found the same 2 items cheaper by $20 including shipping. $20 bucks is $20 bucks right? And then I wouldn't have had to deal with going to this store and could have had it delivered. I might not make these types of purchases often but I do know what good customer service and organization is and I didn't find either here.