Disappointed. Tonight was my 8th, and final visit. I loved the idea, concept and of course the groupon deal is great.  My issue, is the box office staff are the only employees with any sort of hint they care about being there. The servers, even manager, all act like they would rather be doing anything but assisting you. The lack of customer service is eye-opening. Especially in Scottsdale. This was my \""third and final\"" attempt. My last 2 visits were equally as bad just in different ways. All three, food was cold, or undercooked, servers short and rude with you and rarely listen to requests. As for the desert? \""We have a contract and can't alter or change anything\"" really guys? C'mon. Half the seats in the theaters, broken. Touch screens at entrance, broken, bathrooms, dirty. My first few visits to this place were amazing. I found an awesome budget alternative to they VERY good iPic. I fear no longer is this a place I will recommend or visit again. Management might be the key here, and honestly with how slow they are getting I'm not surprised if they shut their doors soon. I wanted this place to be awesome and hopefully someone does something to change it soon because tonight was horrible.