I would like to share my experience from last weekend's concert (3/16/13) at the Mirage (seats FF 7,8,9,10 I believe). While the show was phenomenal, our party of four was very disappointed, as our experience was ruined by loud hecklers sitting behind us. While I understand that rude audience members are not the fault of the venue, we felt the concert staff did not address or handle the situation properly. The party behind us yelled obscenities throughout the show, including \""Shut Up!\"" to the performers while they were singing on stage. During every song, rude, loud, and obnoxious comments were made. Others around us were annoyed too, giving the group behind us dirty looks. We could not hear the words being sung to a single song - even the slow ones!\n\nAt one point, a single staff member came by to give them a warning. However, after that, there was no follow-up by the staff, and it went on like this throughout the night. It seemed as if the staff was more interested in enjoying the show than attending to its guests. After the show, we immediately approached a Mirage staff member to voice our disappointment. The response we got was, \""it's a concert. It's supposed to be loud.\"" We then asked to speak to a manager. The manager told us there was nothing he could do, now that the show was over. He offered to have us come back for the same show again, but we were leaving that day and could not attend. The manager also conveniently did not have any business cards on him so that we could contact him. \n\nI am sorely disappointed in not only the lack of training of the Mirage concert staff, but also in the poor follow-up and conflict resolution by management.