I cancelled my service with CenturyLink in April 2013 after they had their nationwide outage.  I called in to cancel and it was cancelled, thought. I continued to receive bills to my automatic pay account and when I discovered this in July, I called again and they said it was never cancelled. I spoke to two ladies first said I owed the entire bill. The second said no and credited off the balance. Then the next month and each month following I get a bill for some unknown amount.  \n\nToday when I called I ended up talking to three different people and got three different explanation as to what the balance was. \n\nIf you read CenturyLInk's agreement, the only thing they guarantee is that you owe the monthly payment. They will do best effort is providing internet connectivity with no liability for not doing so. \n\nBe very careful using CenturyLInk and always take good notes with names, date and time in any communications. They say they have notes on all communications. They do have a record of my call and the two conversations, however they have no notes as to what was discussed.  How convenient .