I've stayed here for four years in a row and this go around have noticed a serious decline in service and quality.  There was only one employee available to check people in and after a full day I waited 30 minutes to check in.  As a result, I didn't have time to go up to the room before leaving for dinner.  They said that my bags would be delivered to my room but when I got back at 10:30 p.m., ready to collapse, they were no where to be found.\n\nThere was standing water in the tub and the shower head was only partially working.  Not the kind of experience I expect from a hotel where there are additional fees for everything - I'm talking $15 for one day of parking!  \n\nI have high standards for this place since my previous stays have been great.  Why are you slacking Westin Charlotte?