If I could rate this place a big fat ZERO I would. This place has the WORST customer service I have EVER dealt with in my life. I purchased (2) Groupons from this place, bad idea and WISH I never did. I tried calling them NUMEROUS times and never got an answer always a VM and NO option to hold. I figured since two days in a row they did two diff hook ups, maybe they were overwhelmed (Living Social and Groupon BOTH). I left a message, which never got a call back. I then continued to call over and over again. Days later I finally got the owner who said she was so busy and over whelmed with calls, she just didn't have time to call me back? Ok.. SO I tried to book an appointment.... They didn't have anything open for weeks. I am assuming they took on WAY more than they could handle (seeming so from other reviews) I tried calling back numerous times and again they never answered and when I leave a voicemail I would never receive a return call. My Groupon was ending soon so I decided to once again try and book and appointment. So I start calling about a month ago. No answer no call back... WTF is going on here... I finally get a hold of someone (dialing there number 10 times in an hour) who says (I think she said she was the owner) we aren't taking anymore appointments until after the 18th, after the Groupon ends HAHA! I was stunned I said, that isnt fair and explained Ive left messages you never answer your phone how am I suppose to get in? She said well \""We left a voicemail on our phone stating we had the flu (really the flu)and are short handed!\"" Ok #1 I NEVER heard that once in all of my calls #2 HOW is that my problem? I explained that my Groupon was ending and she said \""Like hundreds of other people in your situation\"" WHAT really? She just said this as the owner. I asked well if thats the case then you should extend the offer. She said IF I extend the offer I will never make any money at this. I told her Maybe instead of doing two different promos she should have only done one. I said I usually go to Dolce and wanted to try something new, She replied well you wont be a repeat customer so I dont care anyways... (Like she knew she couldn't live up to Dolce's customer service and pedi HAHA)\nThen she said just call Groupon and get your money back, they have a no ask policy and will refund you, I cant help you. They are the one who OVER SOLD the Groupon and its there fault anyways. Im thinking YOU did Living Social and Groupon in TWO days and only allowed 6 months to get all your thousands of customers done. \n I hope that Groupon never allows that company to again post a special from all of the negative reviews and many peoples experience with this weird place. After reading the many reviews about the tin can, ripped couches GROSS, long nails and horrible scrubs, I AM SOOOO GLAD that I called Groupon and got my money back. I would advise EVERYONE to do the same. Groupon did say they had quite a few calls about this place, and they were sorry that their customers had to deal with the service they have been giving. THANK GOD I purchased this from Groupon and received a full refund on both purchased!!!\nSorry so winded, but this company was just a complete ZERO!