Let me get this straight, I am a fair minded and reasonable adult, I don't go out of my way to purposely slam and talk down about a business unless they REALLY have it coming. 24 Hour Fitness had it coming.\n\nLong story short, I was a member at this Chandler location for a year and a half, and when I chose to cancel out of personal reasons and my displeasure with the club I went through the regular cancellation process. This process means walking in, sitting down, telling them you're done, and they release you and cancel your membership right? I thought so too. So there I am 4 months later really digging into the bank account that this membership was on, looking at my activity, and I have been charged every month since November. How can this be when I cancelled in person and had a staff member cancel my membership? \n\nAfter getting corporate on the phone, they tell me that not only am I STILL A MEMBER, they have no record of me cancelling or even making contact about it. I tell them my story and give them a very deserving earful. Finally, this call center worker tells me \""okay, we can get that cancelled right now and refund that money\"", you bet you will refund that money! You will do it right now!  $120 stolen from me over 4 months...And why? Because some employee working there, some front end sales guy, never actually cancelled my membership when I was sitting down with him asking to cancel it. He was smiling in my face as he lied to me about the membership being cancelled. Oh yeah, I'm sure he just \""forgot\"" to press a few buttons or sign a few forms. They know what they are doing, they will do anything to steal from you and find a loophole, hoping you're too stupid and blind to ever notice. Do yourself a favor, NEVER do business with 24 Hour Fitness, or any large gym for that matter. Work out at home, at the park, or at some tiny mom and pop business, these giant gym chains are thieves, plain and simple.\n\nLet me also mention this, last summer in 2012 the A/C broke in this gym, and it wasn't fixed...not once. They gave all the club members a bunch of heave-ho about \""oh, we're fixing it, we're working on it.\"" The A/C stayed broken all the way through November when I cancelled. The gym smelled like a bag of dirty socks and it was at least 90 degrees in there, talk about a bad environment to work out in.\n\nThis place is a disaster zone, I urge anyone who wants to keep their money to stay away. Plus the equipment is usually broken and they don't fix their A/C...put that together and you have a shabby place of business. 1 out of 5, and that is being GENEROUS.