Ellen, the short manly looking lady that smacks on gum is rude and messy. I just left and two of my cuticles are bleeding because she pulled too much skin off. When I tried to complain, she yelled at me asking what did I want her to do because she has already said sorry. \n\nRather than taking her time, she rushed through my nails and painted my cuticles. Instead of cleaning my cuticles, she tried to clip them off and ended up cutting me and they began to bleed. My gel nails are sloppy and I will never return.