AGREED!!  THEY SUCK!!  DO NOT HIRE THESE FOLKS!  My stove has been out since Jul 14, I am one week shy of a month.  Poor follow-up from reception.  They NEVER call you back.  My Home Warranty refunded my service fee due to poor service.  Awaiting 3rd visit...\""I'm on my way\""....over 45 mins later and I'm still waiting.  I just called and he's still at another location.  Will be another 30 mins; you have got to be kidding me??!!  ZERO!!  A BIG FAT ZERO is what they earned from me.