I've been with Bell well over 15 years for TV+Internet+Phone. Every year, the prices steadily rise for less services rendered.\n\nYou'd think the last few years they'd change their game with the coming out of competition for Internet and TV but as a soulless corporate giant, they will not change until they truly have to. I'm not talking about their brother company Videotron that barely tries to compete with Bell and maintain a strong oligopoly going but newer services like TechSavvy and Netflix that provide soooo much more for much less.\n\nRecently, I wanted to upgrade to Fibe... did I know it would be such an unwanted challenge? Is it available in my area? Yes. Great, start the process to upgrade, need a new PVR... alright. I bought my old one, which I cannot sell off to someone else... I need to buy the new one.... how much? $500. I'm sorry, what? $500. WOW!\n\nHow much do new subscribers pay for it? $0\n\nYep $0.\n\nSure it's an * as the promo is $15 month rental fee that is waived off for new subscribers.... but loyal customers? $500 or $15/month.\n\nInsane.\n\nDid I also mention how terrible their services are when trying to talk to them on the phone with customer service that can barely speak in a language I can understand?\n\nI don't want to strain myself trying to understand you on the phone, particularly when trying to understand long term contracts I might be signing up to.\n\nGuess, I'll have to call their retention services and see what they'll offer me when I'll cancel my services. I always seem to have better luck there.\n\nShame on you for not giving a damn about your actual clients Bell.