I spoke to the GM Brandon this morning in response to the post by Christina M. After going over what happened with him, he literally said he didn't know what he could do for me but that he understood that what happened may have been frustrating. I asked for full reimbursement of the money I paid for the diagnostic, and he offered to reimburse me the $20 that I was overcharged. I said thanks, but no thanks. That $20 will count towards my lesson learned. After speaking with him, I can now fully comprehend why I had a completely frustrating and horrible experience with these guys.