Pros: The room was very clean and well kept upon arrival. The staff was mostly polite and acted as if they cared. They do have good security that seems alert and tries to prevent problems.\n\nCons: Where do I begin???? Ok, upon my arrival I was 90 min early and I was told that my room was not ready yet. They lady at the desk assured me that I would receive a phone call to let me know when it was ready. I waited on the black chairs and begin to notice that everyone after me was getting their keys and making their way towards the elevators,,after 45 min of noticing this, I went back and was met with more lip service(excuses). I explained how I was supposed to get this \""phone call\"" and never did and repeatedly observed people checking in after me.  I approached the counter again and explained my situation to the lady at the desk . She did not respond and after a few minutes typing on her keyboard she said we now have a room for you...ok....cool I will just put this behind me and forgive and forget.....ahhhh nope!\n\nI get to my room and decided to take a shower, the water did not drain properly in the shower causing a pool of water to form. I called to notify and was told they would take care of it right away..ahhh nope more lip service...next day same thing...the day after that I called AGAIN and someone finally fixed it. My room was supposed to be cleaned on the 4th day...ahhh nope..didnt happen either...called housekeeping..was told that someone would be up there in the evening....ahhh nope!! never happened,,,do you see a trend here???? LIP SERVICE!!! Called back the next day and was told that they would try to send someone up after their lunch break.. AGAIN nothing happened...On my third call for a simple cleaning I finally had someone up there in 30 min,,,but really should a guest have to do all that song and dance for service,,NO!!! and my privacy light was NOT ON, nor was the do not disturb sign not on the door,,so there is NO excuse for this type of service. \n\nAlso even if you are an owner you can NOT bring your own beverages at the pool...plan on spending 8$ on a beer and more for a mixed drink...really,,some of us have already paid our share. \n\n I think this place has potential, but the left doesnt know what the right is doing...maybe its just bad communication amongst the employees, but really I have had better service in other places in Vegas. After reading other posts I definitely see a trend here.