I'm not one to usually leave reviews  but after the condescending response I got  from the owner, I felt  a public response was deemed fit. As I was leaving, I was asked how my cream cheese was. I responded by informing them that I felt the quality has gone down over the last several years and that it was not good today. Now I know, some of you probably love this place. I have tasted many a bagel in other states, including NY and here in the Valley. Bottom line, you have some better choices out there. What irked me was the response by the owner that they have been in the business 45 years and they are a  5 star establishment. There is no way this is a 5 star bagel place. If they ever want to become that, I would recommend they travel around town, tasting other bagels and up the ante. Oh by the way - $11.29 for three bagels with cream cheese. Prices are in small print on a piece of paper. Now, I have better things to do on a Saturday then write a review, but bottom line, the bagels are smaller, they don't taste good, the cream cheese was runny, no flavor or consistency. You want a great bagel place - take a drive to Hot Bagel at 59th and the 101. Line out the door every day. The drive is almost worth it. Oh, the cream cheese is piled on thick high! You want onions? No extra charge.