Finally...a Steak 'n Shake in AZ. Having grown up in the Midwest I've definitely missed them. Unfortunately I'm still waiting for one. \n\nBefore coming here I did my research and know the difference between full and signature versions. Yet I'm still giving it a poor review, after 3 trips here now. \n\nTrip 1 - Monday lunch. Waited in line for 15 mins. Waited for food for 10 mins, which was good because it took 5 mins of waiting for a table to sit at. BBQ burger was ok.\n\nTrip 2 - Thursday lunch. Waited in line for 15 mins again. Waited another 25 mins for food!   Took 10 mins this time to get a table. They forgot to put the lettuce on the burger. Was good tasting but not great. Got to sit and listen to guy arguing with manager.  He said the cheese in his burger was still frozen. She said they don't heat it up and he said he understood that but this was actually frozen, not cold. She offered to make him another one but he didn't hVe time since the wait had used up his lunch break. She didn't offer him a refund but instead took his name so next time he comes in they can give him something. Not good customer service. \n\nTrip 3 - Sunday lunch. Line wait was 5 mins. Pretty quick. Choice of tables since restaurant was less than half full. Shake wait was 2 mins, and food wait was another 5 mins. Definitely faster.  Food was a little worse than previous trips. BBQ burger was smothered in sauce with very little onion strings so it was hard to eat. \n\nOverall\nNot pleasant experiences. \nMusic is constantly too loud. People next to us were complaining as well since you have to practically yell to talk to each other. \nWait times during normal lunch times is way too long. I've never waited that long at a full steak and shake and it should be much faster here. \nSingle size drink sucks. Give us multiple sizes to choose from. \nGarbage can opening are barely large enough for the tray to fit in to let alone flip them to empty the garbage. \nSeating area wayyyyyy to small. \nFood is definitely not the quality of a true steak and shake. If your not going to be one, don't use the name. \n\nHope this review helps\n\n- still waiting for a steak and shake in AZ