Poor service, incredibly slow ticket times, two order mess-ups, and a FREEZING cold dining room made for a horrible lunch experience.  Took thirty minutes for our app to come out.  Had to ask for lemons for our tea three times before the waitress remembered to bring them out.  When our lunch entrees arrived, my friend's bacon cheeseburger which she ordered with Swiss cheese (she originally wanted American, which is still listed as an option on the menu but which they no longer carry according to the server) was topped with cheddar instead.  She decided to tough it out until she realized the bun was soaking wet (gross??).  That got sent back.  My other friend's food came ten minutes after the rest of us recieved our entrees due to a kitchen error.  I had the balsalmic dressing with my salad and I highly suggest you stay away from that...tastes like a mess of straight vinegar and peppercorns.  And wear a sweater.  AZ is hot and all, but that doesn't mean the AC needs to be turned down to 40*.