(Rant about Cox Marketing, not the acutal store) Where do I begin...I received a marketing call on 9/19/14 from a rep pitching for TV deal. I told him I would only be interested in adding TV service with the existing internet service if I can get ESPN and sports channels. He assured me several times that I would get sports channels with just $30 extra on top of the internet bill. Our household doesn't watch much TV so I wasn't interested HBO or anything but he offered that as well. So I agreed to have TV service installed. I asked him to schedule it for the following Wed as I'm off on that day. So I run my errands and waited for the installer to come between 1-3. By 2:30, I was afraid he's not showing up. I looked up the email to double check the appt time and I realized he scheduled it for 9/25/14, Thur. I was like what?! Why did he schedule it for Thur when I asked him Wed? So that was the first frustrating part. So I called the customer service and rescheduled. Anyway, the installation tech was very friendly and helpful. He apologized he didn't get the order to install for multiple TVs which I told the \""marketer\"" guy couple times that we have 3 TVs. Nonetheless, he took the time to properly install the service. Now is the most frustrating part...NO ESPN or any sports channels! When the markerter was making the sales pitch, I asked him and told him I'd only sign up if I get the sports channels and I mentioned ESPN multiple times. Why? Why? Why? Why did he waste my time and promised something totally false than what he delievered? When I called the customer service again, a couple different guys tried to resolve the issue. They were helpful and apologetic but I wasn't willing to pay $60+ extra for TV service we don't watch much of. So I ended up cancelling the cable right away.\n\nMaybe there's too much \""pressure\"" for Cox marketers to make the sale? I really feel like he lied just to make the sale. I asked Cox tireview the call he made on 9/19 and correct the issues. Customers should not be lied to and mistreated. Overall, it was very much of wasted time and a lot of frustration. I will never ever sign up with anything over the phone, esp. through the Cox marketers. \n\nI've been using Cox service for many years in the past and I am a happy internet customer. I think they provide reliable and fair service for that so I will continue to use Cox for their internet service.