Let me clarify - I am a fan of coffee, especially if it is brewed/prepared correctly. Typically Starbucks does that very well - customer service can wreck a whole rating.  When I am here on business I make a stop at this Starbucks every morning.  There are two cashiers (not sure if they are baristas as well) who are my favorite.  One is a guy with long hair usually pulled back in a pony tail - he is always nice and cordial.  The other is an older lady who is always very sweet. \n\n I wish I could say the same for the barista who is usually there on the mornings I am in town.  No name tag so my best description is she is always a little heavy on they eye makeup (okay a lot heavy) and lipstick.  She NEVER makes eye contact with me (I am demanding that way - good customer service, eye contact, smile) and today she was chatting it up with another customer waiting at the bar.  This barista was trying to guess what this customer took in that customers drink ('Don't you take 2 splenda?' - customer :'Who?' barista: 'you' customer: 'no' barista: 'okay') \n\nWhile this conversation is happening  - she plops my drink on the counter and doesn't say a word.  Nothing.  Just puts it there and continues on her not so merry way making drinks.  Wow.    When there is a line of customers and everyone is kind of eyeing one another like 'is that yours' - it'd be nice for you to announce what drink that is - or just read my name off the side and I'll come get my drink I paid for.  \n\nCoffee - 4 stars\nCashier Customer Service - 4 stars\nBarista Customer Service - meh 2 stars.\n\nI'll be back - because I like coffee and hopefully one of two things will happen 1) she won't be so disdainful or 2) she'll be off that day.