If I could give them zero stars, I would. All they could say to me was, \""We can't help you, we don't know what's wrong with your phone.\"" There was not a service tech working? hey couldn't offer me any ways to help solve the problem. They didn't even have any extra batteries to test whether it was a simple battery problem. I waited 20 mins and drove out there for nothing. Worthless customer service. To make it worse, he told me it was time for a new phone. I have had my S4 for 1 year. It's not time for a new phone. It's time for a new service provider.