I just left a review for Thrifty also.  They're the same company so same crappy service.  I've rented from both...\n\nArrived at the facility and yes there was a VERY FRICKING LONG line.  Only 2 people working behind the counter.  Waited for over 30 minutes and it's my turn.  Sounds like everybody who wrote a review had a similar if not identical experience.  Yes the agent was a jerk.  I made a reservation for a mid size.  I asked him what my choices were and he showed me cars like, oh we have a Chrysler 300,oh we have a Mustang convertible, oh we have a Sienna minivan.  I asked if they cost the same and he was like \""NO you pay extra\"".  I made a reservation for a MID SIZE and I wanna know what my quote price would cover.  Is it that hard to understand?  Ok then he told me my price would only cover a class called \""COROLLA CLASS\"".  The name says it all.  Toyota Corollas have its own class at Dollar.  That's a fricking COMPACT.  Not mid size ok?  \n\nWhen it got to the insurance part, they're very, like I mean VERY pushy.  I said I'd decline any kind of insurance or services.  I got myself covered from my insurance company and my credit card.  Then he started to asked me what insurance company am I with.  What credit card I'm using.  I told him I'm with American Family and he was like \""No.. AmFam doesn't cover that.  No AmEx doesn't cover that either.  ARE YOU SURE you're really covered???\""  I called my insurance agent like 3 times before the trip to confirm that and I even had a letter stating I'm covered with me at that time.  I also called AmEx to confirm and I read the card member agreement thoroughly to make sure I'm covered.  I did my homework alright?  Then that A-hole started to say things like \""I've been in the car renting business for like 10+ years.  Well MAYBE you know something that I don't eh?\""  THAT'S WHY YOUR SORRY AZZ IS STILL WORKING BEHIND THE COUNTER AS A STUPID AGENT AFTER ALL THESE YEARS YOU SOB!!!  And he started to say things like how I'm totally financially responsible for any kind of damage and stuff like that, in a threatening tone.  \""If you got into an accident, you'll be in big trouble\"".  That's is not true.  I told him I don't care and just get me outta here.  FINALLY!\n\nBasically renting from Dollar Thrifty is like paying people to piss you off very badly.  Pay extra and go elsewhere.