Most horrible customer service ever. This is a location connected to a Subway, and I should have known it would be bad as the Subway people had to whistle to let the guy there know he had customers. I was looking for donuts, and the guy sighed that I was taking too long. He was texting someone in the back prior. He took my order rushing me, and then he took my money and rushed back to his phone in the back. My sister was there going to pay for her own and he left back to the back before he would take her order. Needless to say, she never got her donuts or coffee. Then, another woman came in and waited and waited and waited while he was cleaning in the back clearly in view of any customers. I was so disgusted by the donuts that I had to put them back. They tasted like they were at least a few days old and hard. Finally he came back out to help this woman, and he was on his cell phone for several minutes! She kept waiting while he talked on his phone, then another woman came in. They visibly stared at each other like WTF until he finally got off his phone and started to help them. I will never EVER order from this Winchells if I see this man there again. This happened at about 8pm Thursday night 10/04.