Had a horrible experience my very first time eating at this restaurant. To start off, we weren't offered drinks the first time the waitress visited us. I noticed there were no condiments at the table such as salt and pepper shakers, and in order to receive them we had to flag down the waitress and actually get out of the booth just to get soy sauce. I admit the food that I ordered (chicken fried rice) was good but after eating it, I found a light hair in my food. It was actually in my mouth and I had to grossly pull it out. None of us at the table had light hair (we all had black hair or dark hair). \n\nI notified the waitress about the hair and and she offered to get me a new plate of the same dish but honestly I was so disgusted that I didn't want the dish. I asked if we could get the dish taken off the bill and at first the waitress said yes, but then the manager came to our table and had the nerve to say that the hair didn't come from their employees, and insinuated that the hair came from us. I told her that I wasn't going to pay for something that had a long hair in the food. She still refused to take the meal off the tab (which by the way was only $9)  and instead offered us a promotional punch card that would've required us to dine in five times before receiving a $20 gift card of some sort. But I had no intention of coming back to dine there and told her that. She then said that there was nothing else she could do, and wouldn't be giving me back the money that I had paid for the plate with the hair in it. She then said that it was the owner who refused to comp the meal. I had asked to speak to him but apparently it was over the phone, and he wasn't actually in the restaurant. \n\nAfter going back and forth she then unwillingly took 20% off the bill. I was still unsatisfied with this offer but finally decided to take it because I knew it wasn't going to go anywhere and was fed up with arguing over a silly matter that could have been handled very easily. We then asked for the check to be split as we gave them the money and it took over 10 minutes before we even received our money back. And on top of that, I was supposed to receive $11.60 back as my change and instead only got back $10. \n\nI work in the restaurant industry as well as a server, and always try to be a pleasant customer, but I do know that when a customer is upset with something you're supposed to accommodate their needs.  Needless to say I will never come back to this restaurant. Service was horrible and the way they handle situations is very unprofessional.