I am a very faithful customer to companies I respect and like, who treat their customers consistently well. This is why I typically chose Hilton Hotels, whether it be Embassy Suites, Hilton, Hampton or any other extension of the Hilton family. However my stay at the Tempe Embassy Suites was a huge let down. Despite the location being very central, located about 13 minutes from the airport, and 15 minutes from Scottsdale and right near Mill Ave., it was lackluster at best. The grounds are huge, and very confusing to navigate as there are separate buildings each with different letter coding (as in building L, etc), and upon checking in we were given our room number but absolutely no directions on where to go. When we stepped out to the outdoor walk way, we immediately got lost for about 10 minutes trying to locate our room that was in no clear discernible order, and no buildings were marked. It was also frustrating as the walk to the lobby and pool could take a while so a guest felt like they had to carry all their belongings they could possibly need with them to avoid a trip back to the room in 104 degree heat. The staff was consistently cold and somewhat rude, there was only one concierge that was helpful and friendly that I talked to in the 3 days I was there. The cooks at the included breakfast area were also very stand-offish, acting like they were completely put out to be at work, which doesn't really brighten the morning very much. The room was clean, and well kept, house keeping did a good job. The pool area however was another story. There was styrofoam bits floating in the pool, garbage was left around, and the towels were empty a lot (as we spent a lot of time by the pool). One time when I went in to ask the front desk for more towels the woman working scowled at me and was extremely rude saying I would need to find housekeeping to ask. It wasn't until I asked if she could call them that she obliged with an eye roll (seriously?). This was after walking through the outdoor walkway past two police officers who were there to mitigate a domestic dispute between two guests...awesome. I know part of the disappointment I felt was due to some questionable clientele but mainly due to the fact that I expect a certain level of service from Hilton and I was very underwhelmed by my interactions with the staff and plan on notifying Hilton of my experience. Moral of the story, if you get a chance to go here, I would opt for a different location.