I called Chanel at Wynn 10/26/11 in the afternoon and asked if I could exchange an item I bought at chanel.com.  The sales rep said it would be fine as long as I have a receipt.  Awesome.  \nSo, I left right away and drove from the north side of town, which is quite a distance, to exchange the product.  When I gave the brunette in charge of make-up my powder and receipt, she went to the back to speak with the manager and came back and told me she could not exchange my product and I would have to ship it back.  I got frustrated, of course, because I was just told it would be fine and I just drove a long distance, WHICH I explained to her, and this is what she said, \""I apologize but it is what it is...\"" .  She didn't even care and did not even try to pull some strings for me, considering the situation.  I left very angry.  \nSince I was in the area I called Chanel at Belagio and asked if they would do it.  Guess what?  They did it.\nShows the character of the girl in charge of make-up at Chanel at Wynn.  She knew I was misinformed and I I took a long drive to get there and she didn't even care.  That is just messed up.