I have been taking my three kiddos to Gilbert Peds since they were born. I have since decided to find a different pediatrician for them. \n\nWe started off with Dr. Auxier but after he kept asking me why I was not Mormon any more and saying that my husband would be a great priesthood holder, we decided to change doctors, giving the practice another shot. \n\nWe started seeing Sam Shumway, and he appeared to be just amazing. I referred tons of people to him because I really did like him. The last visit we were at I was there for my 3 and 4 year old. They both had ear infections and strep. I asked him about my 2 year old and he just checked her over since we were there. I asked him and even offered to schedule another appointment to take care of her if need be, but he did it as a favor since I was already there. Pretty awesome if you ask me. Before the end of the appointment, he does what he usually does, he looked me in the eye and said if I need anything, call him. \n\nSo the next day, when my two year old that he just checked over spiked a fever, I called and left a message. The nurse, who had been completely flat out wrong anytime I have ever asked her for advice, tried giving me advice but had no clue that Sam had looked over my little one the day before, as it wasn't notated. Totally a favor. No big deal, I ask her to please have HIM call me since he would know the situation. A few hours later, the same nurse called me back and said that Sam was slammed and couldn't call me back and continued to give me advice even though she didn't know the situation. Moral of the story, he didn't honor his words when he said to call him with questions. Honestly made me feel like he isn't truly a doctor who can provide care for my children. Bummer. \n\nWe have since been black listed because of a balance past due. They didn't have my new phone number, and I was too angry to call and pay the balance. But the other reviewer who said he was blacklisted is credited because it happened to us too. We are paying it, but it's a sure sign that this is no longer the place for us. \n\nThe billing lady, Jamie, is awesome. But the front staff is always dry and the nurse is dead wrong every time. Once told me to Rush to the office because my son had \""RSV\"" which ended up just being a cough, and another time said that my daughter, who was 4 months old just had a cold and it was no big deal, I finally took her in and she had double ear infections. \n\nA big bummer, but I am optimistic that we will find a pediatrician who seems like they actually care about the kiddos.