Out of all my life, I've never HATED a practice this much in my life. Whenever I call I'm on hold for 15-25 mins minimum. They call me and tell me my results are positive and then they send me a letter saying my results are negative, so which one is it then???? So I call them waited on hold just for them to tell me \""THEY DONT KNOW and that They have to call me the next day \"". Mind you I had my Pap smear January 31 and didn't get results for 2.5 weeks, and the ONLY reason I got my results by phone is because I called them 4 times, but those 4 times they told me they'd call me back, NEVER DID. and come to find out my results never came back from the lab. Then I get a letter 1 week later saying my results are normal. I go to get my medical records from them to change doctors and wait 40 mins for them to tell me they can't get it off the computer because \""they have a new system\"". The staff is absolutely horrid and inappropriate. I only went there once and they have put me through way too much. These people don't care about their patients at all.