HUGE COCKROACH IN BATHROOM OF OUR ROOM!!!! \nLet me begin by saying how excited my husband and I were for this trip, and especially to stay at The Cosmopolitan - the newest, hottest hotel on the strip. We've stayed at 5 different other 5 star hotels so far in previous visits, but were sure this one looked even better. We've had this trip planned for over a year and met friends out there whom we hadn't seen for just as long. We arrived Thursday night, and were immediately blown away by the lobby. We looked at each other as we stood in line to to check-in, \""Oh yes, this has got to be the nicest hotel built in Vegas yet.\"" Excitedly we went up to our room in the East tower. I found it cute when the woman who checked us in said, \""I put you guys in the East tower because it looks like you want to have fun.\"" We rode up to the 22nd floor - headed to room 2288. The 1 bedroom suite was seemingly a dream suite for a 4 night stay in Vegas! Spacious with a jacuzzi overlooking our balcony, and a good sized kitchen area! I took pictures and proudly showed off where we were staying on facebook right away - with the caption \""By far the best rooms in Vegas to stay in - better than Encore even!\"" We quickly unpacked all of our things into the drawers of the bathroom, and hung all of our nice clothing. We had already grabbed drinks and snacks from Walgreens across the street, so our little mini fridge was set to go as well. We were settled in nicely, waiting for our friends to arrive from across the country. Now is where the tables turned fast about this place. I opened the door to the toilet (small room that is sectioned off from the bathroom), and had already started to crouch and sit my behind down when there it was - fast and bright copper, about the size of the width of a credit card, was a COCKROACH - right on top of the toilet, crawling on the spare roll that the hotel has wrapped in blue silk. I've never jumped and screamed so fast in my life out of that room, straight onto the couch where my hands met my face in immediate tears. My husband looked at me in horror asking what happened. I told him in panic as I checked my skin over and over for creepy crawlers. He went and checked, (admitted to not believing me when I first said it to him), and came out smiling , \""Wow you're right. And he's a big boy too.\"" The first thing he did was get a good picture of it too. I screamed at him in more tears, \""It's not funny!! Grab all of our stuff right now! We need to leave!\""He told me to calm down and call the front desk. I did just that, and a woman answered. I hurriedly told her what we just found in our room, and her immediate calm response was, \""Oh alright, would you like me to put in an order to maintenance, to have someone come up there and get it for you?\"" !!!!! \""Excuse me?!! Get a maintenance guy is your response to this?! YES! & while we pack all of our stuff up, we cannot stay here! What can you do about this ma'am? I am horrified!\"" in more tears. \""I'm sorry but we're fully booked, it's a holiday weekend.\"" I immediately demanded a manager, knowing I'm bound to get some sort of immediate solution and/or relief from whoever was to pick up the phone next. As a business owner myself, and manager, I would be furious with an employee who took such a coy approach to the disaster unfolding. Jeff, the night manager gets on the phone. I quickly get him up to speed, although I soon realize he was already prepared with what he said next. It was at least 3 minutes before I was put through to him, which felt like an eternity as I'm standing there, scratching my legs, arms and my eyes are scanning every inch of the room. He immediately takes the \""friend\"" approach with me and asks if it's ok to call me by my first name. \""Rochelle, what would you like us to do about it? Don't worry, she already put in the order for it to be removed from your room. I don't know how long it will be though, we are very busy. I realize this is an unpleasant thing to find in your room, but I really can't move you anywhere else. We're booked solid, I'm sorry.\"" In horror, and almost a squeal I said \""JEFF, maybe you didn't hear me correctly, but I FOUND A MASSIVE COCKROACH in my room that I paid a lot of money for!! This is a 5 star hotel that I booked based off of great reviews and reputation. This is not OK, and whether there is an infestation of roaches on this floor or just one, its enough to make my skin crawl and feel absolutely filthy and paranoid obviously. I cannot stay here, especially not in this room or floor for that matter. Put yourself in my shoes! \"" Manager Jeff continues, \""I understand they're not a fun bug to look at, but I can assure you the whole time I've worked here no ones found one. They're like the moths that fly in guests' rooms sometimes, sometimes they're there. Nothing you can do but get used to the idea that you might find one from time to time. Hey Rochelle, I'm from Florida - they are everywhere there and it's the norm. He Chuckled.