I haven't even had this bed a year, & the frame on it broke.\n\nI went in to get replacement parts.\nBy mistake, I said that I only needed 1 part instead of 2. Phyllis made her annoyance with me clear. \n\n\""You said you only needed one.\""\nIn a snarl that would have frightened a lion.\n\nSorry.\nIf the frame you had provided me stayed intact,\nI wouldn't have to make the drive of 30 miles to get here. \n\nThe stitching on the bed has started to come loose, exposing the mattress material. There are also threads coming undone on the surface. I believe I spent about $1400 for this bed, I haven't even had it a year....there's no reason why it should be falling apart.\n\n3/6/14\nI contact them via FB with a picture. Their response-\n\""Don't worry, this company has one of our best warranties. Let me look up your information and I will contact you shortly.\""\n\nThey tell me that they are going to order me a new bed.\nThey call me on the 12th to set up a time. \nWe decided on the 15th, at 1030.\n\n3/15\nI get a call, **30**minutes before the delivery from Phyllis. \nTelling me that they never received my bed. \nThat she has called the company over & over again with no answer. \n\nSo.....Let me get this straight.\nIn the 3 days that we haven't talked, you never got my replacement.\nYou don't even let me know the night before. \n\nUnless you get early deliveries (on a Saturday) before you load up your truck, \nyou STILL knew that you did NOT have my bed. \n\nI clear out my morning to wait around for your drivers, \nand  you don't even give me the common courtesy of more than 30minutes? \n\n-a few hours later-\nPhyllis tells me that they will have my mattress Tuesday.\nWe set up a delivery for the 19th at noon.\n\nThe truck arrives at 1215,\nand the guys need to \""look\"" at my mattress before they give me my new one.\nThe mattress itself has 2 stains on it, which one of the guys takes pictures of.. then stepped outside to call Phyllis.\n\nThe picture snapper comes back inside and tells me that my mattress is no now longer under warranty.\n\nI guess stains have something to do with the stitching of my bed..?\nThey don't give me my new mattress, and drive off.\n\nLet me be crystal clear.\nNO ONE from Furniture Markdowns told me that stains ***(or anything, for that matter) on my bed would VOID the warranty.**\n\nAlso, I **NEVER** received warranty information on my mattress. \nNot on my receipt, not a booklet, not even a website on a napkin! \n\nBecause if they did, I wouldn't have cleared 2days out of my life to try and get this fixed. I wouldn't have played phone tag with them for the last week.\n\nThey claim to be a \""family\"" business,\nbut they are only going for what benefits THEIR family.\nI will NEVER EVER buy from this store ever again. \n\n*Response to owner's comment & Private message 3/27/14\n\""\""This is Mike.  I first want to apologize, I never want to see one of our customers this upset.   When we spoke about your mattress I asked you if it was still clean and you said yes.  On your word we paid for a new mattress  (which is how this company works, we pay for the new mattress and they credit us when they get the damaged one back), had it delivered to us, and paid my gentleman to deliver and exchange out the mattress to you.  My delivery drivers know they have to check the mattress because our mattress companies will not take back any soiled mattress's.   The companies don't know what the soiling is and will not except them back at the factory with any stains.   It is the mattress companies policy and their warranty we have to follow.  It is the same with Serta, Simmons, Spiring Air and Sealy, all of which we have sold.  I am sorry for this, but again it's the manufacturers policy.  If there is something we can do please let us know.\""\""\n\n***\nONCE AGAIN. \nYou never asked me if the mattress was stained. If you had asked me if it was STAINED, I would have told you.\n\nMultiple stains..? Uh, no. \nTwo. See picture. \nIt's posted on Yelp & FB. I've never hid that fact.\n\nIf your drivers know to check for stains, maybe someone should have came out and checked my bed **before you ordered the replacement.\n\nBelieve me, I have better things to do with my time then try & set up delivery for a bed that isn't replaceable.  I would have accepted the fact that the warranty was voided and went on with my life.\n\nI was **never given any paperwork or warranty information on this mattress.... Whether it's \""standard\"" or not, handing out warranty information on the PRODUCTS THAT YOU SELL it's probably a good business practice.\n\n\nYou bought a new mattress-that you can SELL-or send back..(?)\n\nIn the last year, I've spent thousands at your store. I've bought this bed, and a couch.\n\nI'm sure you can afford to pay them when they were at my house for 7minutes.\n\nUnless you are going to replace my bed that is falling apart, please don't waste your time in contacting me anymore.\n\nTHANKS.\n***********\n7/20/2014\nThe frame on my bed has broke ONCE AGAIN.\nTWO TIMES IN THE LAST 10 MONTHS!\nJUNK. JUNK. JUNK!