I used to like this place, but yesterday when I had a delivery I found a baby cockroach in the bag my Teriyaki Chicken was in. I immediately called them and the manager said she'd send out another order and refund my money... The food never came.  Today I called her and she changed her story saying she never said she'd send out another order... So I guess in her mind a free meal with bugs is a good way to take care of their customers.  I of course didn't eat the food, and I'll never eat there again.  In conclusion, IF YOU LIKE COCKROACHES IN YOUR FOOD & DEALING WITH MANAGEMENT THAT DOESN'T KNOW HOW TO PROVIDE GOOD CUSTOMER SERVICE WHEN THINGS DON'T GO THEIR WAY... EAT AT CHEN & WOK!