My husband and I were looking for a nice (3 star) hotel to stay at while visiting The Valley... when we pulled up we both looked at each other worried, because it (Hotel 502) looked like a converted insane asylum. There was a big banner on the side of the building saying: Newly renovated. So, we were like, \""Okay, don't judge a book by its cover... the last thing they would finish would be the outside\"". Inside the lobby was okay-- they tried to make it look modern, so we were hopeful. They charged us a 'resort' fee-- again, we were just wanting to get into our room so we didn't really think twice of it. The elevators were scary-- paintings drilled into the walls, super slow, etc... The hallways smelt like burnt rubber. We entered the room and it was terrible! Nothing like the pictures advertised! I was so upset (my husband and I just got married last weekend, but our wedding night was cut short because he is in the Military and had to get back to TX... so we were hoping this weekend would make up for it)! The carpet was torn up. There was scuffs all over the walls. They had shifted the wall light fixtures over, but they didn't even try and cover up their mess. The mattress was on just a bed frame (no bed skirt even hiding the mattress). The T.V. was a tube. There was yellow stains in the bathtub. It was horrid! My husband talked to the front desk and they explained that the pictures that were advertised were their deluxe rooms and we paid for a standard. Luckily, he said he'd refund us our money if Expedia gave us the OK (which they did and booked at a much nicer place). We grabbed our stuff and left as fast as we could. Did I mention that there was a half filled used water bottle just chilling on the desk? If they just leave used things laying around imagine what else they didn't clean. Gross. Gross. Gross!