I have gone to this Firestone location twice for oil changes in my Mustang.  The first time, I got no sticker indicating the month / mileage I needed to get another oil change at.  I didn't notice until I got home.  It's full synthetic so not that big a deal -- annoying but I just marked the calendar in my blackberry to remind me a few months down the road.  \n\nThe second time, the tech had oil on his boot and when he put his feet on the drivers side floormat to bring the vehicle back around after the oil change, he got oil all over it.  I was on the phone when I got back in the vehicle and, again, didn't notice.  My loss, because it's permanently stained. I had the floormats professionally shampooed afterwards but it didn't help.    Fortunately, it was just the floormat, not the actual carpet.\n\nTwo careless and annoying mistakes in two visits = two stars and no third chance.