I had to kill some time in the mall, so I decided to check this place out. It is soo huge and a little overwhelming. I almost felt like I was inside of some crazy circus maze and all the employees were a bunch of mute fashionistas that just walked around flipping their hair.\n\nI was never greeted a single time, never offered one of those shopping bags I saw them walking around with, and I was never said, \""excuse me\"" to when the employees would brush by me. It also seemed like the employees walked around aimlessly as if they were as confused as I was. They really should have a map of this store, so you'd at least know where you were going. I spent about 30 minutes upstairs walking around in circles until I decided to go downstairs to look at the accessories. I gotta admit, the accessory sections are actually very nicely organized, so I was able to find 2 pairs of feather earrings right away and I spent less than $10 on both of them. The shoe section was just a little awkward because there were about 4 employees walking around as if they were suppose to help you (none of which said anything to anyone there) and only ONE small bench. Actually, there were two benches, but the second bench was occupied by a giant mannequin! Needless to say, I didn't buy any shoes.\n\nI ended up walking out of Forever 21 with a skirt, 2 pairs of earrings, a pair of shorts, and a Massive Headache. \n\nI feel like they don't really care about customer service at all here since they know they'll make their sales anyway. None of the employees ever said anything to me either when I was walking around, at the shoe section, or at the dressing rooms. The store is also overwhelming with its size and loud music. The only thing I can't complain about are the prices and styles, which is probably going to have me coming back here.