I sent my daughter who is 5 here with a friend for their week long Spring Break camp. We had been here once for a birthday party and I thought they did a good job and the friend had positive experiences with her older kids. The reason the girls signed up together was because the friend's mom was going to be across the country tending to serious medical issues with another older sibling and dad works, so carpooling was key. When I walked in to drop the girls off the first day, the women behind the desk quickly passed me off to the teen-aged kids running the camp. I checked them in (gave their names) and asked them about changing a name on the pick up list they requested in their paperwork. I wanted to include the babysitter of my friend so she could pick them up the next afternoon and keep them at their house until my work was over at 5:30 PM. The women at the front desk had me hand write out a note to include in my daughter's file supposedly. The next day went without a hitch -- my daughter got picked up.  Wednesday was a field trip day and my friend and I miscommunicated via text (remember she is far away!) and the sitter did not pick up my daughter as planned. I arrived at the friend's house for pickup to be told by the sitter that she did NOT pick her up -- she was told not to today (again misunderstanding -- totally our fault and not the gym). HOWEVER, the gym was in possession of a note from me that said she WAS picking my daughter up FOR THE REST OF THE WEEK. Not one person questioned the sitter when she left without my daughter. They never called anyone of us to ask -- they just shuffled her to aftercare, which I never signed up for or paid for, which should have a been a sign on its own! Basically they were so complacent that they would have let anyone walk out with any kid if the kid would have left willingly. They were unaffected by the fact that my 5-year-old sat for two hours when they could have called me to come get her. After discussing it with one of the people on the phone on the way to the gym (in my panic to make sure was there since they didn't call I wasn't sure), when I got there not one person apologized or even tried to explain. They sent me upstairs to a room where my 5 year old girl was sitting on the floor watching some kids show with an older teen boy BY HERSELF. He was clueless and again did not apologize or offer any explanation. Though I asked for a phone call back from the camp director, no one ever called me back or mentioned the issue again. I begrudgingly brought my daughter back for the last day (I had to work and the friend was in tears without her) and no word -- they just don't care. They have so many people, you are just a number. They do not engage or get to know the kids. They did not care that my friend's daughter cried every time I dropped her off. I would never send my kids here for anything ever again. AWFUL EXPERIENCE.