I saw Dr. Scraff for 14 years he is a great doctor and his assistance are excellent and respectful, however, his office staff lacks the proper training in customer care or problem solving.  Yes even though its a doctor's office there are certain skills that the office staff must have and this staff lacks it.  If you want a great doctor he will provide you the best care you ever asked for but only go to the Spring Valley office where the incidents with the office staff are kept to a minimal.