I wish I would have found these reviews before I set up my account.  It seemed like  no matter how I set up my delivery request, the number of bottles I received didn't match my request.  After several months I happened to catch the driver who instructed me not to use either the website or the phone service to change my order, just leave him a note.  Why they provide the phone or website option is beyond me.  \n\nMore recently I've had trouble with my payments.  I had been paying my account online and all of a sudden it wasn't going through, but it looks like it's going through electronically and there's no email communication that says there is a problem.   I received a notice saying my account was on hold, so naturally I called and was told that the payments hadn't been going through because they were being applied to an old card.  I told the agent that I was really tired of the hassle and wanted to close my account.  She verified my card information, removed the old card from my account, and said they'd keep the account on hold until I was done with the last two bottles.  Imagine my surprise when I get another bill a month later with a late fee.    I called and was told that I must not have asked the agent to actually charge my account.  She confirmed the correct card number and deleted the old card but didn't bother to process my payment at that time.  Of course I was notified that this was my error.  Unfortunately, the tape recordings of phone calls are only held for 2 weeks, so the customer is assumed to be wrong.    I think this is a great scheme to increase their revenue.   At least I learned from my mistake and got a confirmation from Brittany today.  \n\nI have a new service starting later this week.  I hope my experience with DS Waters is not a reflection of the industry!!