I fell in love with this place. In our short 3 day trip to Phoenix, we stopped by twice...and we didn't get much free time, so that's pretty big. \n\nThe space is large and open, I'm surprised there aren't more students here studying. There is plenty of seating, and the coffee is delish. The chai is unbelievably delicious.\n\nThe food here seems to be just so so for me. I got the big ben, and it's like eating a giant omelet stacked inside of an english muffin. The sauce to egg ratio was definitely off, and when we asked for more sauce, we didn't get any, even though they promised to bring it out. \n\nThe onion jam on the other BLT sandwich is AMAZING. I wanted to spread it over everything.\n\nThey got a knock down because their service is not the best, and the food was a bit underwhelming, especially compared to the drinks. The chai is thick and syrupy, almost a little too much, but it's great both hot and cold, but I prefer it iced.