I had a tremendously negative experience with hardys pool care. My pool was half drained due to a malfunction of my salt system. Water was drained , so that new water could be added. I decided since pool was half empty, this would be the ideal time to have the pool acid washed. My regular company did not have openings for a month, so I turned to the Internet and found hardy's.  The owner stated he could come the next am. I told him I was working but could pay my neighbor to stay and open gate ect. He stated he would be there btwn 830-9. At 11, nobody had appeared. I called 5 x, left vm 2x. No response. So... I hady neighbor call and say he needed an acid wash... Amazingly the phone was answered at hardy's. When my neighbor explained the actual situation. The owner stayed he wpuld call me. He did not per my phone log. I finally reached him, he said he was at the wrong address and agreed to come the next day, making little apology or offer to reimburse me for my efforts. The next day he came and acid washed pool w my neighbor supervising. The tile looks great, the pool looks terrible, very streaky. He also did not add the 5 bags of salt he promised. I paid an extra $50 for this. He claims I never told him it was a salt system ( a lie). I have asked him many times to rectify the situation. He has not responded. I highly regret doing business with this company.