The associates are polite although maybe a bit pushy. But the wait times in this store are ridiculous. There's the greeter - who takes your name. Okay, that's fine. Then just wait - regardless of what you need. There are no cashiers to allow you to just grab and go. Don't bother popping in for a charger or a cover, which are overpriced anyway. The associate, after spending a ridiculous amount of time trying to upswell the customer before me, is finally ready. It's finally my turn. Then off to the greeter he goes to find out who is next - I know it's me because I've been waiting for almost an hour. I continue to wait as they stand there and chat for a while, which seems to be a common occurrence in this store. What could they possibly be discussing? Finally they walk toward me and, after introductions, I show him exactly what I want. He, of course, directs me to a more expensive phone. I advise him that I am purchasing an emergency phone for a 10-year-old. He takes the hint and leaves to retrieve the phone I originally requested. Upon his return he asks for my home phone info. I advise that I do not have a landline and he instantly breaks into his obviously rehearsed monologue about their home phone plan. Again, I point to the reason for my visit - an emergency phone for my son BECAUSE we don't have a landline. Finally off to the checkout counter. I foolishly inquire if the charger is included. Another rehearsed monologue about the amazing bundle he can offer with my 99 cent purchase before he finally admits that a wall charger is included with the phone. All said and done - an hour and a half to add a 99 cent flip- phone to my account. They really need to speed this up. I've purchased vehicles in less time.