Waiting for almost an hour tonightwith music blasting at rock concert decibels to ensure, \""customer privacy.\""  It is too bad that customers cannot hear the customer service reps due to the loud music.  Not to mention that it is almost impossible to concentrate on reading, or anything else you want to do, to pass the time due to the loud, unnecessary, music.  If privacy is their main concern, then I can suggest about 20 different ways to address that without blaring loud music throughout the store.