I want to start by saying that this hotel has really responsive customer service, and impressive service recovery. On checking out, you 're always asked \""How was everything?\"". Typically I say \""Fine\"" and leave it at that. This time I actually told them the truth: the first room I booked into had a failed door lock. The second room, an upgrade - and a very nice upgrade - had a heater that worked, but made awful noises. The hotel sent staff to address both problems right away, and on check out empowered staff to adjust the bill accordingly.\n\nThis is great service from a hotel with a very nice layout, amenities and location. I have used the Hyatt Place brand when traveling for business. This trip was to visit my niece and nephew for Thanksgiving. We reserved two rooms for myself and two adult sons. I received an upgrade after the door lock problem. Beautiful room, really clean, spacious and an awesome view. My sons took an evening walk and found that the location was really ideal. The found an ice skating rink and enjoyed a night skate!!\n\nI'm very impressed with this property, the FREE wi-fi, the complimentary breakfast and the great customer service. I only deducted a star because you clearly should check room heaters when the weather turns, and working locks are integral to feeling secure when staying at any property.