My girlfriend and I recently went on a vacation to Phoenix, week of 4/5-4/14. We decided to buy a groupon last minute to this hotel thinking \""wow! What a great deal for a wonderful area\"". We didn't bother reading the reviews at all because it was last minute and a cheap price. When we got there, check in wasn't bad, the girl had a smile on her face and was polite. Once directed to where our room was, we decided to check it out before going out to dinner. The building had no number on it and if it did we never saw it. First issue! Second was the fact that there was only one way to get to our room! Mind you we both had a carry on and a large suitcase each. This walk was not easy with all of our luggage. Thirdly, the parking was horrible! We had to park over the next lot! Really? I understand places get busy but that wasn't so bad just annoying. Fourth issue, the AC took for ever to get cool! Not to mention the horrible amount of dirt, mold, leaves or what ever was in it. Particles actually fell onto me which freak me out because I thought it was a bug! Nope, it was dirt/dust. We thought alllllright! Well, I guess we're here and we just had flown in so we were tired and hungry. Fifth issue... So we can back, got ready to shower and my girlfriend screamed! Come to find out she nearly slipped and fell face first! There was no shower mat in the tub! We had to use a towel to make ends meet! Then I nearly slipped and fell and injured my back! The bed was alright, pillows were nothing but air and uncomfortable, barely slept all night. The next day I complained the to the man at the desk and all he did was thank us for telling him the issues. Nothing was done, nothing was credited or asked if we were ok. My back hurt the whole entire trip! None of the less, this hotel was horrible, I will never stay here or recommend this place to anyone and I hope no one does! What blew my mind was how this \""resort\"" was so horrible! No fridge, microwave in the room, no breakfast finger foods in the morning. Horrible! We ended up staying at the Hampton inn, in Glendale and had a wayyyy better experience for close to what we paid for. Only 1 star is given for the girl that checked us in the night before. Other than that, this \""resort\"" was horrid and would rather sleep in a car than in here.