I was charged over $230 for a \""touch up\"" color. My hair ended up brown (of which I specifically said no brown), I went back to have it  fixed, was charged $65 for a haircut I did not want and my hair was changed from brown to bright orange. When I asked for a partial refund (keep tips and haircut money), I was told that I should go back and have it fixed again. Now, I am out over $300. This place has no policy for \""refunds\"" or disatisfaction, you're just supposed to keep going back over and over until it's \""fixed\"". If you are unlucky and have a bad experience, too bad for you. I had to go to a different salon to have my hair corrected.