Dear Albert,\n\nI appreciate your offer but, here's the thing... I'm reading other reviews and they all seem to think the same. First impressions are the only thing that matters. I didn't even get into the total and complete disorganization of player card services. Although, I did stop one of the wandering hosts and he told me some things about the way sls is being ran, he led me into a tornado. First he led me to player card services ( I think ) to where the guy sitting at the desk asked for my ID. He walked off with it and not until I realized I was sitting for a long time and got up to find him, he was standing in the room behind me talking with another employee. Obviously not the kind of 'great service I want to give another try.' Even worse is that when he noticed me looking for him, he directed me to the high limit card services. They were even more clueless then he was. The pretty girl working the high limit has to call a supervisor to... Make a card??? And even THE MANAGER didn't know and took her several tries to produce one. Believe me, I know all about opening new establishments. I opened the Hilton in San Diego as a chef. Same kind of thing. Working there I was really let down because I thought a big name like Hilton (sunstone/Blackstone) would be organized. Fortunately for that particular location, they have the convention center right next door that pretty much guarantees certain capacity. \n\nHaving such a bad location and poor choice in building, I can't imagine much change. Unless, they completely change the entrance and layout??? Hate to break it to you but whomever redesigned the construction should be fired. Just a nightmare and unless machines actually pay or 'Hired' guests ( to appear like it's a hot place) are actually more friendly... ( I saw two petty girls sitting by the Roger Moore photo and said hello when I was quickly cut off by some big guys telling me they were their property. Probably body guards, I'm guessing, but, not the kind of feeling I want trying to enjoy myself )\n\nNot sure what you could offer that would change my mind.\n\nI brought up the Hilton because to me it seems like the same thing. The owners are relying on the place itself instead of hiring quality employees that are worth their pay. The Hilton has the convention center... What does sls have?