Can I give it a zero?  I bought a new chew toy for my 11 month old puppy at Petco.  It is a \""chew\"" toy - made for chewers and designed to be chewed called the Multi Texture Chew Ring by Petstages.  Unfortunately, within mere minutes, my puppy chewed apart all 4 of the rubber balls attached to the rope, and pulled the rope to shreds in one part of the rope ring.  I was shocked that he did that so quickly.  Most of his toys last at least a couple weeks, some much longer, and he chews them all.  \n\nI brought the chewed up bits and the rope ring, along with my receipt, back to Petco later that same afternoon.  The clerk would not get a manager because supposedly she was \""on break.\""  The clerk told me that there was nothing that Petco would do as far as exchange it, because nothing was wrong with the toy - it was \""my dog's fault for chewing it so quickly.\""  Another clerk showed up to the register and agreed with the first clerk.  I explained that I understood my dog chewed it up - I did not deny that - but to chew it to pieces within minutes is not my dog's fault - the \""chew\"" toy is obviously not durable.  They refused to do anything at all for me even though I shop there often, I live within a couple miles of the store, and I am a pet lover and would end up buying much more than that $12 chew toy over the years to come.  I explained that PetSmart has told me that if a dog chews apart a toy immediately, to bring it back for a full refund so I thought Petco would have the same policy.  Neither clerk bothered to contact the manager or to exchange it.  \n\nAn 11 month old puppy has many years of food, grooming, toys, clothes, leashes, and accessories to acquire and I will not be purchasing any of them at Petco ever again.  They lost my plentiful business over a $12 chew toy and their poor customer service.