Worst company in the world to do business with. They rip you off, and do bait switches on their customers. All the reviews you are reading here are correct. They will NOT GIVE YOU THE CAR YOU PAID FOR IN ADVANCE NO MATTER WHAT. I PAID for a Ford Fusion, and when I got their to pickup my reservation, they told me that the Ford Fusion was not available but they will give me a car of the \""same class,\"" a Kia Rio. If you know a little bit about cars you know that the Kia Rio is a sub-compact in the same class as a Nissan Versa or a Toyota Yaris. \n\nI argued with the manager on duty and they find a Corolla they say they can put me inn. I still argue that they are moving me into a compact vehicle and a not \""mid-size\"" sedan as promised UNDER CONTRACT. Manager continues to argue that they have no car in that class, and when I go to angrily to take the Corolla (as I have already wasted an hour arguing) I see they have a Hyundai Sonata just waiting to be picked up. I ask the person working in giving out the cars and he argues that the Sonata is an upgrade and not a mid-size sedan and a Corolla is a mid-size sedan. After realizing that the person had an IQ of a peanut (along with the rest of their employees) I decide to take the Corolla and be on my way.\n\nAlong the course of this they tried to make me $94 reservation into a $250 reservation with crappy insurance and other services and \""you have to pay for full tank of gas.\"" I got out of all of that just paid the $94. \n\nAfter coming back from my trip i pursued my case through corporate and got in touch with a person named: SUZETTE GERFY (who is supposed to be the city manager) and she was absolutely no help, she said we take pride in customer service and will give a discount coupon for your next rental with Payless. I told her that I feel I should be charged for a compact car instead of a mid-size car, and she said that there is nothing she can do, and she doesn't care.\n\nHere are the names of the people I dealt with at this terrible company:\n\nJohn (fat guy working in the front who doesn't care for customer service, and ran out of business cards!)\nKevin (who was working in the back and gave cars to the people renting, again he was no help).\nSuzette Gerfy: if you like to call her and tell her about your terrible experience here is her contact information:\n\nSuzette Gerfy\nCity Manager\nPayless Car Rental Las Vegas\nsgerfy@paylesscar.com\n(800) 634-6186 Ext. 2005