Good selection, usually helpful people working out in the plants, but customer service falls apart when you get to the counter--very slow. Bought a 15G tree last time, paid for planting, which was all fine initially. However, the tree lost nearly all its leaves within a couple weeks. We called them and they told us not to be concerned. Well, we waited for the tree to recover but it ultimately died; so called them back (now a few months later). They scheduled someone to come out to \""check it\"", but they were a no-show for the scheduled appointment. Called again, and the run-around started. NOW they needed an invoice number (provided) and were supposed to call back. No call back. Called again to check; no call back. Called to complain--no call back. We've just given up, on getting this tree replaced, as well as ever going back to Whitfill. Buyer beware.