I used A&R Appliance Repair for many years and was satisfied. My house was going on the market so had them come for a few repairs. One burner on my Gas Cooktop would not ignite. The repair man proceeded to break the cook top and admitted that he caused the problem. He even said he would see if they had a comparable cook top to replace it with. A&R  instead paid for new parts to repair the cooktop. When the job was complete none of the burners worked. \n\nThe house sold and the stove did not pass inspection. Finally tired of the original making things worse I called for a supervisor. On July 17th a senior person came to the house and told my husband he didn't even need to go through the story of what happened because he had the weeks of paperwork. Once again it was explained that the final inspection coming up. All I needed was a working cooktop.\n\nI would call and yes I was frustrated answering the same questions and never getting the senior person on the phone again. The receptionists would always start the conversation asking how I knew the repairman broke the cooktop. Read the files so you know what was done every time he was in the house. And yes, I was angry. No one took responsibility for anything.\n\nA&R could not promise the cooktop would be in working condition before the final inspection. I threatened to take them to Small Claims Court more than once. With one week until the final inspection I was livid. Not cursing, just livid and certainly frustrated. I didn't get to talk to the supervisor, of course,  but was given his message. He said they would cancel the parts and I should take them to court. So I went out and bought a new cooktop so I could pass the inspection. \n\nA&R was totally incompetent in dealing with a situation they created. When it started I was a valued customer but since I would no longer require their services they decided they could treat me horribly. Remember this even if you are now a valued customer.