I didn't have such a great experience. I ordered 5 tires for my vehicle I was given an awesome price when I called the first time, when I called back to make the purchase the price went up over 200 dollars. I asked what happened and the guy couldn't tell me, He said \"" I don't know why its a different price\"" so 20 minutes in he got the price down a little bit. I paid for the tires even though the were now 110 dollars more than the first price, and then he said you should have 3 by tuesday and 2 by wednesday because they are coming from texas. The first call he said they were all in stock, so at this point I was like whatever I can wait til wednesday and then I got my tracking numbers that said I won't see them til friday. So I called first thing in the morning and asked what happened he said UPS changed it and he said he will send the issue to customer service and see if they will send a discount  back to me. I checked my email 10 minutes later he issued me a 25 dollar credit, I called customer service and they were full of excuses and it was very apparent that customer satisfaction isn't as important as they claim it is.. Sounds like Big O tires needs my business next time..