I have been a customer of Glazier's for a number of years, and I was APPALLED today by the treatment I received from the customer service desk, and subsequently from \""Flora\"", the front end manager.\n\nEvery week after I do my shopping, I stop at customer service to get a roll of quarters. Today, I was told by the lady behind the counter, \""We dont' normally do this, but I will do it for you today.\"" First of all, as an individual who earns my living developing customer service training programs, I was taken back to say the least. I asked to speak to the manager, and was presented with a lady named Flora, who only made matters worse. I told her that I had been a customer for years and that being told \""We normally don't do this.\"" outraged me. She only made excuses and NEVER ONCE apologized and offer to get me a roll of quarters right away. Glazier's owners should be incensed that this lack of customer service is being exhibited by front end management.\n\nI informed Flora that I would not be shopping with Glazier's any longer and it didn't phase her in the least. I even gave her the groceries I had just purchased and asked for a refund.\n\nI REFUSE to shop at an establishment that treats their customers in this manner.\n\nThey tout themselves to be \""family owned\""... a \""mom and pop\"" which is why I support them. I HATE BIG BOX RETAILERS, but am now forced to shop elsewhere due to the piss poor management they have entrusted with their store.\n\nIf you don't mind being \""just another customer\"" enjoy your shopping experience at Glazier's. If you value being treated as a valued customer, RUN to the next closest store!