Initially stopped at a mall kiosk when I asked for a battery for my phone, the employee behind the counter chuckled then could not open the phone to see the battery. The frustrating part is that I phoned first and asked if they service phones - Next.\n\nWent to find an AT & T Store... Found the store and signed in and was eighth on the list. While waiting I noticed (overheard) that each customer was told \""you need a new phone.\""  My turn, I describe my issue and ask for a battery. \""You need a new phone,\"" I'm told. I reply, \""This is a work phone, I am on call tomorrow, I need a battery.\"" This continues for awhile and I find out if they have any batteries \""yes.\""  Then I talk the clerk into putting it in my phone. She obliges and puts it on a charger -  immediately says it's not charging. I finally persuade them to sell me a battery.