My experience was like the others posted here.  Went to the Mesa location for the first time Saturday night.  Haven't really had the urge for Changs but I had a gift card to use.  Sit down... notice how small the restaruant is compared to the other Changs, weird.  And they sat us at the little two-seater in the middle of the room, I hate that! Anyway, about 10 mins later, no server in sight, the manager asked if we have had our drink order taken.  We hadn't, so he took it, by that point we were ready to order and he took that too.  He did apologize for the tardy introduction from our server.  I used to be a server at the Chandler Changs so I know what standards this restaruant holds and let me tell you this location doesn't hold up to them.  The table had food particles left on it.  The chili, soy and vinegar bottles had residue on them.  Hot water and hand soap cleans this up real nice, when I worked there we had to have clean bottles on our table!  Our server comes by with our drinks sets them down and walks away.  Didn't even introduce herself, we didn't know if she was our server or not.  Few minutes later she comes back and drops off the \""sauce\"" and mixes it quickly and explains that by adding more chili sauce it will make it hotter.... that was it!  You are supposed to explain what the sauce is and ask your guests how hot they want the sauce and explain what all the sauces mean.  Or by all means ask them if they have ever been to the restaurant before and by chance you won't have to explain it because your guests already know what it is.  She was lacking on the communication.  Food comes, just okay.  Not the taste I remember from my days of working there which is why I rarely go to Changs anymore.  Very pricing.  Kung Pao Scallops were $17.95, they used to be $12.95, Wow!  Crab fried rice was not to my liking.  The \""server assistant\"" or busser (whatever they are called nowdays) refilled our drinks but not quickly.  He brought us new ones from the kitchen instead of refilling them with the pitcher (it was ice tea) not sure why... but it took forever. Won't bother with this place again.