This makes me sad to write this because I have always been a fan of Oreilly's back in Oklahoma.  Let me start off with the staff. They are very nice and friendly and really do try.  The problem is they don't know how.  They aren't trained whatsoever.  There is a woman manager who would not allow one of the staff to jump my car so I had to have my car towed.  They told me it was because I had a bad alternator.  I paid to have it towed and it turns out they just needed to clean my battery cables.  Another time employee was helping me with my car and he set the alarm off. The owner before disarm the sound and so  I didn't know what was happening (my lights were just flashing) and he did not either. He just told me he was so sorry and needed to have my car towed.  He then walked away.  Didn't even try to help it start.  Just kept saying he doesn't know and that he is sorry. I have had my car towed three times and  every time it was such a simple fix. Literally have all been so easy my tea cup pug could have fixed it.  If you want friendly staff, go here, if you want your car to get fixed, I recommend another location.\n\n*this is the Oreilly's off of Southern and mill in Tempe. AZ.