I've gotten pretty decent service here.  My old iPod wasn't working well and I took it in (after spending hrs myself trying to figure out what was wrong) to the Apple store.  Though it was WELL past its warranty, they made me an offer to upgrade from my 80 GB iPod to a 160 GB iPod for $60, a brand new iPod.  I took it right away because I knew they cost a lot more than $60.\n\nThat made made super happy because the solution they gave me was much, much better than what I was expecting.  I was super, super happy with their resolution.  I did make an appointment and it was easy to do that on the phone.\n\nWhen our iPhone wasn't working properly, really sucking up too much data, this one took a bit more to resolve through Apple's technical support.  After exhausting them and going to the Apple store, they saw that we were still under warranty by a few weeks and promptly replaced the phone with a new one.  Granted, we didn't have the latest and greatest phone, so I don't know what that would have been, but at least for our issue, they were able to resolve it.\n\nWe should be getting our next iPhone for me tomorrow and we know that Apple will take care of us.  Thanks for doing a great job!