What a horrible experience.  Room service sucked. 1 1/2 hours after ordering they \""no showed.\"" The tv constantly screwed up. The pool was a horrible mess.... One girl was puking in a garbage can. The one-on-one staff was very helpful & kind but getting ahold of anyone takes literally 20 minutes on hold. It's sad because the employees are very willing to provide great service but the management seems to be a total mess!