I love small business... so I'm always disappointed when I can't give a rave review. We went to Hillside Spot after a race (running) so we were starved. I went to the counter and ordered an OJ and pancakes. They took our order quickly and gave us a number for the table. It took about 15 minutes, but they brought us the plates of food... but no drinks. The employee said \""it's by the register.\"" So, I went back inside, grabbed an OJ out of the cooler (wish the person taking our order would have mentioned that) and went back outside. As I sat down to eat my pancakes (again, I was starving), I noticed that there was no silverware. So, I went back inside and noticed it was on a separate table behind the cash registers.... again, I wish they would have mentioned that it wouldn't come out with the food. THEN, there was no syrup with the pancakes. So, I went back inside AGAIN and had to wait for someone to pour me syrup into a cup and they even got the syrup all over the outside of the cup, which I had to carry back outside. Finally, I was able to sit down and eat. The pancakes were good, but nothing to get super excited about. They definitely filled the void- just glad they weren't cold after I had to run back inside 3 times to get everything I needed. \n\nNot impressed with the employees- they didn't do a single thing to go out of their way to make this an exceptional experience. If they would have told me about the OJ at the register and checked if we needed anything else when dropping off the food, I surely would have given this a better review. Hopefully they'll do better for future guests.