I have shopped at Fry's Electronics on several occastions but recenlty had to deal with returning an item to their store.  I had purchased a TV that was defective.  The manufacturer suggested I return it to Frys.  When I got to the store, I had somehow lost my receipt.  No problem....they looked me up in the computer.  They got a brand new TV from the back and actually tested it in store before giving it to me to take home!!  I have never had an electronics store do that before.  They returned my damaged TV and I had forgotten to bring back the remote control.  Again, no problem...they took the remote control out of the new TV box and completed my transaction.  I would definitly recommend them and will be shopping there more often!