We had the absolute experience here.\n\nSo when we arrived, it was around 2 and we checked in to put our name down on the waiting list. We were told that it would take around 45 minutes which is kind of crazy for a couple of burger but we walked across the street to Vons (there is nothing to do around the neighborhood). After 40 minutes we went back and saw that there was still 13 groups ahead of us. UM WHAT IN THE WORLD. I hope you seat those people in 5 minutes.\n\nNOPE. We waited another 45 minutes until we were called. An HOUR AND A HALF for burgers? WHAT WERE WE THINKING. So already in a bad mood, we were seated. They took our drink orders and food orders (we took a look at the menu while we were waiting).\n\nNow here's the best part. WE WAITED ANOTHER 30 MINUTES FOR THE FOOD TO COME. NOT EVEN THE FRIES CAME. SIMPLE FRIES THAT SHOULD TAKE MAX 10 MINUTES TO MAKE. So when we got the food we were terribly grumpy and unhappy with the service. \n\nThe burgers were not as good as I expected and not as good as waiting total 2 hours for it. Yes, it was better quality than let's say in and out but not terrific.\n\nSo overall, I was not angry because of the hour and a half I waited to be seated because it's not their fault that they are popular and in high demand. What is ridiculous is the fact that even after they seated us their service was like a snail's.