I have been a long term Bassett customer. A few years back I bought a mattress from them. This mattress was hardly ever slept on. Probably less than 30 times. About 3 months back we noticed that one of the springs was jutting out of the mattress. I called Bassett up to utilize the warranty. Bassett kept pushing the replacement issue on Sealy. The mattress is imprinted with Bassett's name, we bought the mattress from Bassett, so Bassett should cover it under the 5year warranty. They offered to replace the mattress with a downgraded replacement. They kept pushing that since they didn't carry my original mattress in stock any more and kept telling me they are actually doing me a favor by offering to replace the mattress( mind you ... a mattress that is still under warranty) and I should take whatever they are offering. Finally, they offered to replace the mattress with another mattress that they told me is actually an upgrade. At the time of delivery when I got the name of the mattress, I looked it up and found out that it was a significant downgrade. Not only that but they told me in no uncertain terms that they won't replace the box spring. I bought these two as a pair. Each box spring is designed to work with a specific mattress, both aesthetically and functionally. \n\nBassett, please pick up the junk you left at my house. I won't be paying the Bassett premium for their furniture if they don't stand behind their product. Time to move on.