I've used the north location without problems in the past. I live in the SW now so went here despite the bad reviews. I have a q5 with 45k miles on it and only had 4mm left on my front pads. I was told by just brakes that I needed new rotars and told that there's \""not enough metal\"" on them to be re surfaced. The bill would be 650 bucks. (Better than 900 which the dealership quoted me) but I decided to get a 2nd opinion anyway. I took it to another garage on trop/dec and they said they can resurface them and change the pads for under 200 bucks. Always get a 2nd opinion.