Let me start by saying I only went here because the girl I usually go to lives far so I decided to try this place out with their groupon, natural set with retouch. The few times I called nobody even answered, I had to call like 3 times for some rude receptionist to finally answer, apparently it's because they're so \""booked and busy.\"" 3 weeks later (yea I said 3 weeks) it's finally time for my appt, I get there it's nice clean and fancy, the receptionist seems to be nicer in person than phone, the girl that did my eyelashes must have been new, let me tell you... it took a whole 2 and a half hours to do my natural set! Some asian lady had to come in towards the end to finish it off and make it go faster! I get eyelashes done all the time and a dramatic set by my girl only takes 45 minutes! Anyway 2 weeks later I had my retouch appt, and I couldn't make it I was called into work and asked if I can come in during my lunch break rather than the scheduled morning appt, the receptionist said no we are booked, I told her its only for a retouch and by the time u can get me in next week they would have all fell out and I would have to pay for a whole new set, she says and I quote \""well that's why you should have been here this morning\"" with an attitude! If I could have reached through the phone I would have!! That's not the way u speak to a customer at all!! Will definitely not be going back and would  not recommend!!