Ok, this is going to be long because I stayed here for 4 nights for business. This was the location of a conference and the recommended location for lodging. I can't complain too much since my company paid for lodging, food, and travel but I've stayed in MUCH better places in Vegas...\n\nI checked in at 9pm and there was only 1 person behind the counter. they could have used a 2nd person (there were about 3 people in line). I was quickly checked in to a room on the 18th floor of the north tower (view of a parking lot). The room was better than expected. Everything seemed clean and the loveseat was perfect to curl up on to do some reading.\n\nHere is some info regarding my stay-\n\nSmoke- I asked for a non-smoking room, but the entire property stinks. I think the ventilation system needs to be renewed.\n\nAir- Just because it's 106 outside doesn't mean they have to compensate by making it 46 inside. The AC was POWERFUL.\n\nFood- Sidewalk Cafe- service SUCKED. Food was ok.\nRoom Service- I had breakfast 2x in my room. Food arrived quickly, was hot, and the portions were very nice. However, they don't pick the trays up and there was food left for almost 24 hours in the hallway...eck.\nIt's a hotel in Vegas, the food is expensive.\n\nCustomer Service- very poor. The employees did not look happy to be there. No one was smiling, no one wished you a good day as you walked by. They just didn't care, and they even didn't care who knew that they didn't care!\n\nPool- GROSS! I went out at 5pm to sit in a lounge chair, have a cocktail, and read a book...the bar closed at 5 (but the pool was open until 8- that makes no sense), the chairs were not comfortable and looked really dirty, and there were stupid kids splashing in the pool.