How do you loose a good customer? At 5:24 tell them that they can not order the Mac and cheese because you do not start dinner for 6 minutes. Really, what are you McDonalds? You take the order and tell me it will be a few extra minutes as they set up for dinner. Why would you turn away a paying customer? It was a to go order so the wait would not have been a big deal. I even suggested that and the girl stated that she could not do that. Major customer service fail. Like any customer I have a choice as to where to spend my money. I assume you no loner want me to spend it at your business. Drop the attitude