After reading the reviews I didn't think it would be true for those who rated the store a 1 store. If I could I would rate them a ZERO.  I went in there with my husband and family hoping ill be able to purchase my very first pair of LB. waited around to be helped and having someone help you was impossible. I shouldn't have to ask two or three associate if they could help me get the size I need. They are just rude stuck up and snotty.  To be a high end boutique this is the worst service I have ever had. I walked out with nothing because to come to think of it why would I want to spend my money there. Management should really think about training their staff on customer service. If they don't like their job much this isn't the industry for them.