No one at this location has a clue how to provide customer service.  I made an appt for an 11 AM facial only to arrive to find the location closed (store hours that day were posted to be 9 to 9) After waiting for 15 min with two of LaVida's employees, some one came with a key to let us in.  It was downhill from there.  They could not find where I made an appt and a gentlemen that works there grilled me about whether I was even in the right location!  When I informed him I knew where I made the appt, he then wanted to know who I spoke with - REALLY?  The appt was pre-paid but alas, the person that I made the appt with wasn't even available that day.  I finally was comped a comparable service only after threatening to leave.  Avoid this place at all cost.  And just an FYI, while I waited 40 min to receive my service, I heard the receptionist take numerous calls fielding complaints from others about the service.