Dear Tanzy,\n\nToday you sadly disappointed in the service you provided. I spoke so very highly of your brunch buffet with unlimited mimosas, but sadly things did not go as planned. \n\nLet me start by saying that although the day ended not as planned, all of your staff were quite nice, very friendly, and extremely apologetic. I arrived on time and checked in, and I let the hostess know that my dining companions were running late but I still wanted let them know that I was there since I had made the reservation ( which by the way was cancelled on opentable after I checked in but that is another story) .  5 mins later another dining companion arrived and we were seated while we waited for others.  (FYI there was a total of 8 of us including my friend's daughter) Kevin our waiter introduced himself and let us know that he along with another waiter would be taking care of us. Score!  We get to fabulous men to take care of us. We were offered the endless mimosas but were SADLY informed that the brunch buffet that was once before offered was no more and that a new menu for brunch was being introduced.  I was so disappointed as that was the main reason why I had picked Tanzy as I had raved about the brunch buffet and how good it was.  This should have been our queue as to what was to come.\n\nFast forward to around 11:30 and the rest of our party finally arrived. Everyone was happy to so each other and Kevin came by to offer the unlimited mimosas and again let us know that he and another waiter would be taking care of us. Cool. 10 mins later we are ready to order and regretfully our waiters are no where to be found. 20 mins go by and we are still waiting for our waiters so my friend went to the hostess desk  to ask where our waiters were and the hostess herself graciously came over to take our orders. But then we wait, and wait, and wait. We see other tables that came in after we did, get served there meal, eat, and leave. We even asked a party that was across from us, who came in at the same time that we did, if they had even ordered yet as they appeared to be waiting just as long as were were. An hour and 15 mins later ( not kidding) we finally say we are done. I go and look for our waiter and say please cancel our order because we are leaving. \n\nThe manager comes out and apologies and comps our drinks but we were still disappointed. I am not sure what happened today but after speaking your praises   you let me down as well as all my girlfriends. Will I be back? Maybe but it will be awhile. Seriously  Tanzy, you dropped the ball today.\n\nLove, \nEbony\n\nPS Bring back that yummy buffet please!\n\nUpdate 11.12.12: I received a phone call and an email from the General Manager Michael  today. WOW! Thank you for both the call and email. You went above and beyond what I expected. For that I give you 5 stars ( but I won't change the stars on this particular review) But again just wow, thank you!!! See I told you guys that the staff was great! :)