We must have had a really \""off\"" experience, based on other reviews.\nFood: Ordered pork bao buns, onion rings, farm burger, and euro burger minus cheese. Buns and onion rings were both somewhat bland. Pork belly on bao buns was charred/tough. Ordered burgers medium well and sent them back after they came out rare. When prepared a second time, my husband's was very well done (charred). Mine was made with cheese and had to be sent back a second time. Neither burger had an outstanding flavor profile, we mostly tasted the char-grilled, black outsides of our burgers.\nService: The manager is outstanding. He was very professional and comped our drinks to make up for the mishap with the burgers. Our waitress and another male staff member who assisted were also extremely friendly and apologetic. \n5 stars for service, 1 star for food= 2 overall. \nIf you want a GREAT burger that is moist and flavorful, try Guy Fieri's new place at the Quad!