The instructors are ok, but I've had better.  I purchased the intro week and for the price and location, I might have become a member if not for two issues:\n\n1. It is SOOO crowded.  The instructors often walk around and are often more than 50 ft away where I cannot hear or say what they are doing.  And you can forget about any sort of personal attention.\n\n2. The customer service is horrible.  I bought my week pass only to see in my email that it \""expired\"" two days after I first used it.  I emailed to have this corrected and was told that the pass expires 7 days after purchase despite the fact that the website specifically states 7 days FROM FIRST USE.  After sending them a copy of their own webpage, I was granted an extra two days for a total of 5.  Why only 5? Because apparently I must have blacked out and gone to my first yoga class 2 days earlier than I thought.  It's in their records so it must be true...couldn't possibly have been a mistake right?\n\nLastly, this wasn't a huge issue, but their tea is god awful.  I'd rather drink my own bathwater.