I totally agree with you that Time Warner Cable has one of the worst customer service I have come across.  Sorry for the comment.  They may be the only service provider in this area that they do not care or the employees have not been paid enough that they do not care about their job.\n\nI signed up as they knocked at my door.  Like someone said, we need internet nowadays.  We need cable TV in order we can get national or world news, more informatory program or some quality programs.  They were fast to install for you.  But when you do not have service, it takes forever to talk to someone on the phone or they hanged you up after waiting forever.\n\nHowever when I wanted to seek their help, they would not answer you without a pin and kept transfer you to so many departments (really that big, I don't know) till your phone call dropped.  That will take you hours on the phone without a solution.\n\nAs I need to move and cancel the account, they will give you a hard time.  Watch out this company.