Bad service. Slow service. \n\nI hate when companies get so big and controlling that customer service becomes a fleeting consideration.  I've been in this store a handful of times and the waits are always long, the reps have lackluster attitudes and the overall experience negative. \n\nThe other options in cell service are just as bad so why even consider switching?  \n\nThe whole industry has the consumers on a short leash and it shows. I wish I could say I'll never be back, but that isn't true and Verizon knows it. As a result the service just sucks.