Not having had a real haircut in years I was incredibly apprehensive about going, but Karen did a fantabulous job. I look 15 years younger and feel like I need to buy new clothes to match my wonderful hair!! The only minor complaint I have is the window says walk-ins are welcome, but no one was available until an hour later. If I didn't live so close, that may have prevented me from returning. What a travesty that would have been!!