For the first time in my life I was actually left speechless at how poor the customer service was at a business. \n\nFor those who don't know, this Barnes and Noble is in a shopping center with several other shops, including an AJ's grocery store. My brother and I got some coffee and scones from AJ's while our mom was shopping at some of the other shops in the center. We got a text saying to meet her at Barnes and Noble while she was looking for a book. So we were sitting at one of the tables near the entrance, drinking coffee and eating scones quietly while she shopped. There was another gentleman at the table behind us with a grocery bag and a large iced tea from AJ's. All of a sudden, a woman walked up to the guy behind us and said:\n\n\""Excuse me sir, and you two guys can listen to this as well (referring to my brother and me): We sell drinks and snacks at our cafe. Please don't come in here with your outside food and beverages. This is our business. Thank you.\""\n\nThis was all said in a sarcastic, condescending, overly polite tone. The guy behind us started chuckling as his wife approached the table. She had just purchased a few items. I told the guy, \""I guess your business isn't good enough. Should have spent an extra $2 on an iced tea here!\"" We all had a good laugh. \n\nWe met up with our mom, who couldn't find what she was looking for, and went home to order the book on Amazon.