Worst service ever since they changed to electronic ordering!! I was 5 minutes away and wanted to place an order to go over the phone so I called in, much to my surprise they have a new phone ordering system where I was directed to some call-center who knows where. I was then told I would need a credit card to place an order, understandable if I was ordering lunch from my office or at home but in this case I was in the car driving so I do not have access to my credit card. I was told I would have to place the order in the store, as I arrived there were 20 people in line some trying to figure out how to use the electronic ordering system. I figured it would be easy so I tried, swiped my credit card, and I was told I placed the order incorrectly and was told I would have to place it again. not only was I in a rush at that point I would have to speak to a manager to get the credit from the first order that I placed incorrectly. Then someone tried to explain it to me, i didn't want a lesson, i wanted her to correctly take my order. So they're \""efficient \""electronic ordering system has delayed me getting to work By 30 minutes, I left with the incorrect order so that I did not have to place another order and wait to be refunded. What a headache and what poor customer service. They offered me a complimentary drink for my hassle, I just laughed and left. What I really wanted was my correct order, and the computer/iPad isn't going to do it. Save yourself some time in the morning and stick with good old fashion Starbucks or local places like Rocky River Coffee, where they know that customer service is done face to face and will make a true effort in making your order right.