Just got here for CES. I came here last year and it was great, but this year things have changed.\n\nCheck in - I may have gotten the wrong guy (James), because he was so much less nice and accommodating than the guy at the desk next to him. The hotel gives every guest complimentary water - he did not offer me one. He didn't tell me my room number. He gave me a room that is right next to the highway and super loud. Plus, and this is not James' fault, there are tons of nicks in the desk and the bed pillow looks dirty and old. Contrast this with the check in desk next to me. The guest arrived after me, was offered water instantly, was given her credit card total, and got checked in within half the time. I did call the desk to see if there were any quieter rooms available and they said no  - now that we've got you in a room, you're in. Maybe you can change tomorrow. Maybe I should've mentioned the dirty pillows?