As far as 'service provider' places go, I'm normally very middle of the road. Partly as I don't expect anything above and beyond the ordinary. Unfortunately, this particular branch of Specsavers has consistently provided me with disappointing, frustrating and occasionaly laughably infuriarting experiences that has led to me consider switching opticians (which is a hassle in itself).\n\nI wear contacts every day. I also need glasses. I've been with Specsavers since I was 17, from Perth to Glasgow and now Edinburgh. This being my closest branch I go here for the contact lense top-ups.\n\nFirst visit, when I first moved to Edinburgh They had to call up the branch in Glasgow to get my prescription, but the phone lines were dead. It took half an hour to work this out. I'm a patient person and know these things happen. I returned the following day and got the prescription transferred but it was a bit of a hassle.\n\nSecond visit, when I went in asking to get a top-up, they asked for my name. After they pulled out \""my\"" record they first of all said my contacts had to be ordered in specially. No, they don't. They really don't. Also, my contact lense check was out of date. Um, no it isn't, it really isn't. Are you sure you have the right file? After 10 minutes of back and forth it turns out they HAD pulled out the wrong file. I was getting quite frustrated by this point as I know my eyes are 'normal' and don't require special lenses, and patiently explained I definitely had had a test recently (they charge \u00a330 a pop for that). The staff weren't apologetic, but I felt more as though they were laughing at my frustration.\n\nThird visit, just this week. They're out of stock of my lenses. Ummmm ok (that's never happened before.) By the looks of the shelf they were out of a lot of stock. I was told they could order more in for me - perfect. But as I went to leave the sales assistant said \""oh but you need to pay now\"" with a tone of 'well duh\"" despite that he hadn't implied this at first. I asked 'are you not just getting in a large order soon?\"" and he, again in the same tone, said that these would be put aside for me. I had no problem with paying in advance (I pay either way). It was his attitude of acting like I was dumb for not realising this, and also expecting me to just *know* this. \n\nSo currently I am contact-lense-less and a bit pee'd off. This branch has had three strikes and I'm just about out. Every time I've been in something has gone wrong, and it's not been dealt with well. I'm patient, I understand nothing is perfect all the time, but it's a matter of how you deal or handle the less-than-perfect situations. In this instance, this branch has dealt with it badly every time. I'll be picking up my contacts when they come in then consider looking elsewhere.