the two stars are solely dedicated to the counter rental agent as he was kind and professional.  he explained everything with a smile and efficiency.  however, when we said no to all insurance and gas filling...note...car rental agents make commissions by selling these things. he told us there is a $20 surcharge on top of the original amount quoted.  this surcharge is a mandatory road side assistance surcharge... something no other car rental companies do.  as a result, we paid the same amount to payless for a very beat up compact when we could've rented from dollar or alamo for something better.  heading back to vegas in june for world serious but won't be renting from them ever again...\n\nTry e-z car rental 10 steps again.  They re soooo much better!!!