The weekend service at this DD location is absolutely AWFUL. On several occasions, during peak morning hours, I have waited in line with dozens of other customers while one very slow employee works at the counter and several others (including management) do nothing to help. The employees I have encountered on the weekends have no customer service skills either. No friendly greeting, very inattentive, no smile, no 'thank you' when you get your order. They look miserable and dress sloppily. And God forbid you ask for an item that is not in the racks behind them. I'm glad they don't have the nerve to put a tip jar out on the counter. It would be empty!!\n\nIn fairness to this store, there is one young lady who works mid-day during the week who is absolutely wonderful. (I wish I knew her name.) She is everything the weekend crew is not, and she should teach them a bit about customer service.\n\nIt is amazing how DD on the east coast is run so differently. You never wait in line more than 5 minutes, they greet you by name and know how you like your coffee. 'Light and sweet' is a legitimate request, and you always find the variety of product you go in for.