I try never to be the customer who complains.. But customer service at this place just sucks so bad.\n\nI can totally understand when you're having trouble with your payout system with the slot machines. What I don't understand is why do you keep letting people use the machines despite them not being able to get their winnings or even their remaining balance back. After waiting for over 40 minutes, we gave up because we had to go somewhere else.\n\nAlso, I'm sure they're frustrated as well. But I got nothing but attitude from the casino staff after I complained about this. I would've sympathized with them more if they weren't such d!cks. \n\nThanks for ruining our Christmas vacation. We won't be staying with you ever again in the future.