We were really excited by the idea of going to iPic but disappointed with the experience overall.  While the theater was clean it didn't have the 'luxury' experience that is suggested.  The poor signage in the lobby made it confusing for a first time attendee.  Even after we told the usher checking tickets that it was our first time, she was more interested in reading her book than helping us out.  The concession stand wasn't able to serve wine (one of the machines was broken and the other only had half the selection) so told us just to go to the bar.  At the bar, we waited quite some time for a bartender and received poor service when we were served.  Service was simply OK and the expectation for a 'better experience' was simply not met.\n\nThe seats were comfortable, the theater was clean, and the sound and projection were great.  \n\nUltimately, the movie part was great but the experience was below standard.\n\nUPDATE - iPic publicly posted that they were interested in following up on these concerns but have not taken any action since I shared my contact details with them.