NOT FAMILY FRIENDLY!  This place could have had regular weekly customer, but instead, they blew it. I take my child to a therapist for medical issues next door there. Unfortunately, she is an older toddler who is not potty trained and needs changed frequently.  There is no bathroom at the small therapist office.   I thought I would check out the restaurant and use their restroom.  Upon walking in, I was accosted when I asked to use the restroom.  This is something I am not accustomed to.  Very rude.  They said I had to buy something in order to change my small child  in their restroom.  OK, fine, I buy the expensive lunch.  Then I proceed to wait quite awhile to get it, then I notice it has been sitting for some time and the counter person just never picked it up.  I take it home and eat the lasagna and salad. The salad is very good, the lasagna is average.  Kind of disappointing for the price. The place was so busy, I had higher hopes. I complain to my husband about this and he says it is probably because Sonio's is in a bad part of town with street people around.\n\nNow this week, i desperately need a bathroom again. I plan on buying something,  per their rule.  There is a bad storm outside or else I might try to change her in the parking lot.  As I walk in I am asked about getting a table and say i need to use the restroom first.  This time I am rudely told that the restroom is closed because when they have deliveries, the restroom is closed.  Say what????????????????????  What restaurant is so bent on not letting people use the restroom, especially when they have a kid?   This is so rude and insensitive.  There are no other restaurants except across a busy intersection.  I dont understand why the employees dont show a bit of friendliness or understanding.  Doesnt anyone have kids?\n\nI wont go there again.  They dont seem to care about their customers at all.  My customer service experience was completely negative.