What can I say other than I had a far from satisfactory experience at this particular Black Angus Steak House. Now I am not speaking for other branches of this establishment because In the past I have been to some pretty good ones as far as chain steak houses go.\n\nLet me preface this entire review by saying that this particular Black Angus was not in any way crowded on this Thursday Evening. Me and my family arrived at around 8:30pm as a party of 4 and were one table of maybe 15 in the entire establishment.\n\nBefore we could even sit down a waitress dropped a tray of about 6 waters all over the floor right in front of our booth and instead of cleaning any of it up... simply decided to just walk away and leave the mess because hey.... ice just melts anyways right.\n\nWe ordered drinks and appetizers which I will say came out in a timely manner. Then we ordered our meal at around 8:45 and we didn't receive our meals until 10:00pm in the 1/8 full dining room on a slow thursday night. To further insult the evening the steak I had ordered came with a bleu cheese and bacon topping on it and I opted to not have the bleu cheese and keep only the bacon. So after waiting nearly an hour and a half for my meal, guess what my entire steak with smothered in... yes bleu cheese. Not to mention the fries and mashed potatoes I ordered as my side came and were so old looking and heat lamp cooked that I did not dare touch them.\n\nThe service was worse than horrible and for absolutely no reason what so ever because it was not at all crowded or busy that night. I was in town for business and my family just so happens to live in Phoenix so I thought it would be nice to have a nice dinner with them one night... and that did not happen. I and no one else in my family will return.\n\nAlso a helpful tip for anyone reading this review. There are 3 count them three establishments in a row before you ever get to black angus that serve steak. Texas Road House, a sports bar and grill, and my favorite steak house chain Long Horn SteakHouse. Do yourself and your dining guests a favor and choose from one of those establishments, so you don't end up wasting time and money at this black angus.