I agree with all of these reviews.  I too had my warranty company send them out to make repairs to a dishwasher.  They came out - fixed the dishwasher but didn't replace the light inside that had burned out.  I called that day and was told the warranty didn't cover the bulb.  I said I wanted to pay and have it fixed anyway....  That was 2 months ago and 4 calls to the exact same person each time.  Today when I called again - I was told and I quote - \""Viking would not allow them to order a replacement bulb because they didn't own the dishwasher.\""  I called Viking and they said they never heard of this and that they send out parts all the time.  I called back and spoke with the exact same person and was told yet again that the owner/manager would call me....  Wonder if I will ever get a call back - not that it matters - I handled everything direct with Viking.  I do not recommend this company at all!!!