The room itself was very big and spacious. It is easy to see why many families would choose to come here for vacation. The lazy river was awesome on a hot day and the big pool is relaxed and heated, so it is not freezing cold when you go out in spring. My only major issue with this resort was the service. Every night there were too many people for how many buses. And the bus drivers, particularly the asian man who drove nights was rude. And he would show up to the stops 5-10 minutes before the pick up times and he would stay the entire time even if the bus was completely full and there were 10-15 people standing outside of the bus... This happened every night that I went out. And on last pick up time there was ALWAYS people left at New York New York and the mirage. One night my boyfriend and I had to take a taxi because there was no room for us on the bus and one night we were picked up at the mirage and there was only 3 seats open for passengers one man told me he had walked to the mirage from New York New York because the bus before was also full. another night we saw a party of 7: 3adults and 4 children  were left at New York New York, many of the children very young and already falling asleep. The excuse that was given was always that this is a free service. Even though this is a free service, it is unfair that large families have to spend so much more money just to get a taxi back to the hotel where they have most likely already paid for a few rooms. \n\nAnother issue I had with service was that I like to be warm when I sleep so I called the first night I stayed to get a blanket sent to my room. No one ever came. It is a good thing I had brought a sleeping bag. The following night I called the front desk again and then no one sent me a blanket so I walked to the front desk and asked if I could get a blanket they told me that they would have one sent to my room because they do not have any at the front desk. I went to my room and an hour later I still hadn't had received a blanket so I called another time and finally half an hour later I received a blanket.