I would never go to this store again. \n\nSo my husband was looking to get a new phone and to be added to my family plan (the plan is under my dad's name as we've had AT&T for 10 years now). He ordered his phone from the AT&T website and designated the retail store on Decatur and Blue Diamond as his pick up location since it was so close to our house.  \n\nHe received an email stating his phone is ready for pick up.  He goes down there and speaks with one of the reps (female, extremely petit, around 4'10\"" - you would know who I'm talking about if you saw her) and they go through the normal conversation - what's your name, the number of the original account, is this a new line, etc.  She told him he can't pick up the phone because he's not a authorized signer on the account but if the account holder can add his name, than he's good to pick it up.  \n\nI called AT&T and the rep walked me through doing the additional authorized signer online.  It took less than a minute and she confirmed that he can get the phone now.    \n\nThe in-store rep refused to give my husband his phone.  She said because he is newly added on, he would have to wait 2 days but if there is another authorized signer already on the account (myself), I can come anytime to get it.  \n\nI go to the store after work and was refused the phone as well.  Not only did the rep (Asian male) not give me the phone but he tried to sell me on a home wireless box.  Seriously!?!?\n\nTheir manager was rude and all she kept saying any new line has to be handled directly with the main account holder in person.  I asked her, shouldn't the store policy reflect AT&T corporate policy?  And since I spoke with AT&T directly they confirmed I could pick up the phone as I am authorized signer.  In addition, the little female rep that my husband spoke with earlier said I could pick it up as well AND she knew it was a new line.  \n\nI wouldn't be surprised if other people have customer service issues with this store.  I cant believe how inconsistent they are and the moment you have a discrepancy they all turn rude.  I would never go to this store again and recommend for everyone else to seek AT&T assistance somewhere else.