Just awful customer service, really disappointing.\n\nI made a reservation here a month before our visit - we were 20 strong, a soccer team in town for a tournament.  I was the first to arrive, and the hostess said to let her know when we had 10 there, and she'd seat us.  When 10 arrived, I let her know.  They started to lead us to our seats, in the Main Hall as we'd requested.\n\nThen, confusion strikes.  She leads us to a table with people already sitting at it, one of our group says \""uh...we don't know them...\"" and she laughs, then realizes he wasn't joking, and says \""really?  no way!\""  They claimed that this other group came in and said they were us, so they gave them our table.\n\nHowever, I suspect the true story is that they screwed up and gave another party our table, under no fault of the people sitting at the other table.  My proof?  While we were waiting for our 10 to arrive, I heard them call \""Leslie, party of 6.\""  We were Leslie, party of 20.  So, the Leslie party of 6 was seated, then they realized they screwed up and tried to blame them for wrongly taking our seats.  Not cool.\n\nThe manager was involved in all of this, and he is the sole person to blame for the mistake, and the failure to fix the mistake.\n\nThey sent us back to the lobby and made us wait until a table for 20 was open.  By the time we were seated, it was 45 minutes past our reservation time.  We had just played 3 soccer games before going to dinner, and were all more than starving, and grumpy.  It truly sucked.\n\nHe tried telling us that we could just sit in the beer garden if we wanted - anyone who has been here knows that would be lame.  There is no entertainment, and it is not fun like the main hall is.  We came there to party, not have a conversation.\n\nWhat they should have done:  Admitted it was their mistake, not blame some other customers.  Given us free mini-beers while we waited, or at least offered us water or SOMETHING.  Apologized.\n\nThe manager here sucks, I won't be back.  Oh, and our server sucked and was rude to some of the people in our group, but we still had to pay the 18% tip they tacked on.  I hate that rule with a passion you would not believe.