Wow -- What a poor business on customer service and follow-up!\n\nWe bought $7,000 worth of product from this company and had to deal with them sometime later, after the product was installed and the problems began to show up. The product problem was not in the quality of the brand (they sell some good products) -- Instead, it was a problem with the quality of the installation. We spoke to \""Jim Maley\"" there, and honestly I've never spoken to a ruder person. I don't know how a quality company like this could treat people this way, with a customer service attitude that I can remember a year later. Terrible! Watch out if buying from this company. Deal with your problems immediately and do not count on any kind of customer service or concern on the part of management for you. Once you buy it, it's yours and so are the problems, according to Mr. Maley.