I thought this gym was fine while I went to it. I also have a membership at LA Fitness and joined this one because it's closer to my work so I could go during my lunch break. I canceled 5 months ago because the LA Fitness in East Mesa opened and didn't want to pay for both. I  went down there with a letter in writing but was told to email. Was still being billed after contacting them. Then I called and was told my membership was canceled over the phone. Am stilling being billed. Now I called and they're telling me I have to go down and do it in writing and fill out a form. WHAT THE HECK!  That's what I tried to do months ago!! I don't know if the people who work there are just too imcompetent but now my mom and brother are canceling their memberships and switching also because it just isn't worth the hassle. Now I'm out about $100 because the people working there can't actually tell me how to cancel and when I do what they tell me to do I'm told months later that it's wrong! \n\nDO NOT SPEND YOUR MONEY HERE. NOT WORTH THE HASSLE!! GO TO LA FITNESS INSTEAD!!