Bought a tape duplicator (Telex ACC 4000) on eBay and the tapes were coming out a bit \""worbly.\"" I took it in, put down a deposit, and they said I'd hear from them in a couple days. I didn't hear from them, so I just decided to go in, as I live close by. Firstly, the audio technician decided to tell me that the quality of the tapes I would make with the unit would be sub par. I know many tape labels that use this same unit, and told him so. Then he told me that the parts I needed may not be able to be found. I went into panic mode, as I desperately needed to get this in working order, and asked what kind of parts he was looking for. In an attempt to shrug me off, he was vague, and claimed I probably wouldn't be able to find them. \n\nI did.\n\nI called back and informed him of this, but said that if he could find the parts domestically (as what I found was in the UK), to let me know. I wait the weekend and call back to inquire, but as the phone is handed from the girl working the desk and the owner, I hear him say, \""Can we just give this back to him?\"" I was shocked at this kind of attitude towards a customer that was nothing but perhaps a little too persistant. After an unpleasant exchange, including a crack about my mental stability, I decided to pick it up.\n\nThe story gets crazier here.\n\nWhen I go in, I'm in a VERY poor mood. I ask for the tape duplicator, and ask why this was such and issue and why I had been  treated so poorly. I had been thinking it, but I decided to call him out on his incompetence. The unit did not include a plastic bag I had given it to them with, so I demanded one. This resulted in the man giving me a very threatening motion and insulting me. I repeated my demand, got the bag, exchanged insults, and left.\n\nThen I realize he didn't give me the power cable for the unit.\n\nI called back and demanded it, but his reply was to say that I forgot it, and that he wouldn't return it. I threatened police involvement, but was told that he had already contacted the police to file a harassment suit.\n\nI almost went in the store to confront them, but decided to be proactive and call the cops myself.\n\nNeedless to say, I got my power cable back. In exchange, they banned me from their store.\n\nI think I came out on top.