First and foremost, I should tell you I'm giving them 1 star simply because I can't give them 0 stars.\n\nI booked a room for 3 days during EDC weekend- had an early flight so I called a few days before(Thursday) to see if they allowed early check-in, was told absolutely. We arrived 8:30/9:00am to find that their system had been down since Tuesday and they couldn't check-in until 3:00. Shouldn't I have been told that when I called on Thursday? After walking the strip in 100 degree heat all morning, I went back to Aria around 1:00 to see if anything had changed- it hadn't. I hung out in the lobby until 3:00 only to find that check-in had been pushed to 5:00 because the computer system wasn't back up. Tell me this- what did we do before computers? \nCurrently, there are 500+ people in the lobby waiting to check-in(the line wraps around the building). And what's being done? Absolutely nothing. \n\nWay to go Aria- we paid a premium price for a premium experience and what do we get? A day of vacation absolutely wasted.