An open letter to Primp & Blow: I am a real customer. Writing a real review. Stop accusing your competitors of writing nasty reviews, pay attention to what your customers are saying and fix your business. That's how it works.\n\nMy experience at your shop was just all wrong from the moment I arrived--so much so, that even my 12 year old niece, who was also getting a blow out, realized it. We compared notes and here is our honest, genuine review of Primp & Blow. \n\nThe okay: Open on Sundays, decent location, no wait when we were there, Bumble & Bumble product.\n\nThe bad: The stylists were ditzy, unprofessional and lackluster in general. The girl doing my hair actually stopped what she was doing to read over the iPad over my shoulder so many times that I stopped reading and switched to entertaining myself on my phone. She also, while doing my hair flirted with a maintenance man across the salon and hit me in the head with a blow dryer. She loudly and, in an accusatory tone, commented on any flaws in my cut or hair quality but drew a blank when I asked her for suggestions. \n\nThe ugly: My blowout lasted a few hours. It was pretty--that's about it. I paid extra just to have the stylist touch a curling iron for my blowout and my niece's so I did feel completely stilted. To my knowledge, this is the only blowout bar that charges extra for hot tools. The stylist didn't use any product pre-blowout and it showed. Checkout took forever. It was during that time that the woman working the front desk told me her suspicions about a competitor writing reviews on Yelp. \n\nThe bottom line: I've been to plenty of blow dry salons in the valley--this was by the far the worst. All show, no substance. Nice space, good location, lack of talent.\n\nCatherine Thomas