this is the third time i've had permanent eyeliner done and by far this is the best. nelly is wonderful and my eyeliner is amazing. she's gentle and the line she created is perfect. she applies a topical anesthetic, allows that to take effect and then begins the process. don't let the thought of any discomfort put you off. nelly takes great care to be fast and the anesthetic takes care of the discomfort. it should last about 5 yrs - and if you're active, you can get up in the morning and have magnificent eyes by just waking up. no fussing with a pencil or brush and the best part it doesn't rub off when you swim, ski or do anything that makes you perspire. perfect eyes 24/7. you won't find anyone else better.