While I acknowledge I got there at 5:05 am - 5 minutes after they were set to close, the complete lack of compassion of the people I encountered was quite surprising.  Here I am, 5 months pregnant with a sick toddler still in his PJs, in an obvious rush to make it in the doors by 5 a.m.  The lobby is completely empty and the front door unlocked when I arrive.  I hear someone in the back say \""that's not someone new, is it?\""  and another voice responded \""no, probably just someone leaving.\""  Next thing I know I see the people who own the voices I heard - one looks like one of the doctors or nurses and the other like the person who runs the front desk area.  All I get is \""sorry, we're closed.\""  With the fact that I didn't make it in time sinking in, near tears (I blame the pregnancy hormones) I explain that I had a difficult time finding them in the strip mall where they are located and got stuck at a light.  This time I get one word - \""sorry.\""  I look up to see faces of stone.  Nothing.  Neither of the ladies offered any suggestion on where else I might be able to take my sick child to be seen by a doctor, which we were obviously in need of since we'd come to their urgent care for that very reason.   I say, \""you guys don't open again until 9 pm, right?\""  I get a short reply, \""5 pm.\""  I then ask if they know when Phoenix Children's urgent care opens.  Absolute silence.  I know this is technically a competitor, but if you care about kids, wouldn't you want to ensure a sick child gets the care he needs irrespective of whether it comes from your company or another?  I was so frustrated when I left that I did  start to cry a bit as I buckled my son back into his car seat and made my way home to wait the 7 hours until the next pediatric urgent care opened.  On the drive home I tried to see the positive side of my encounter- maybe it was a good thing that we were too late to be seen since I wouldn't want such uncaring people to treat my son anyway.