I like Pei Wei as I always know what to expect. However, this is the second time that I have placed a to go order and waited double the time I was told over the phone. This time I was told the order would take 15 minutes over the phone and I waited over 30 minutes. I would have received the food faster had I dined in. I saw multiple people arrive after me after who dined in. They were eating or leaving as I was barely getting my to go order. I had a simple order of fried rice, chicken Pei Wei, and California rolls.  I'm appalled!!! I didn't even receive an apology. When I asked why I waited so long I was told a cook was missing. If that were the case then those who arrived after me that dined in should still be waiting and not leaving, as I barely received my food!!!!