The whole business is a SCAM - BEWARE! It's been 18 days since I returned my vehicle and I haven't received my security deposit back.  Furthermore, it has been impossible to talk to the \""lady responsible\"" for refunding security deposits.  So, I was curious and checked my bank statement from last year when I rented a car from them in Dec. during the marathon...come to realize that they STILL haven't refunded me the security deposit from 2010!! Sue incoming.