I've always liked Caesars but in the past year  we've had 2 bad experiences. The last time I wrote and explained our issues with our room and the response was great and the service the next time, as well as the room were great. This time we have a room where the shower is extremely small, set up with a folded seat for handicap accessibility and entire bathroom way below par!  The room is nice for a Quality Inn maybe, not for Caesars. The television is so small and old we can't read the guide from bed or seating. The room is underwhelming in decor and amenities. Very disappointed in the entire experience. I've heard others in our tower have very nice rooms.