We decided to stop into Cold Stone for my son's birthday. Although the ice cream itself was good, the rest of the experience was really subpar, IMO.   For each boy, I ordered a child's size with one mix-in each. The adults ordered a medium, also with one mix-in. The other 4 orders were made correctly.\n\nFor mine, I asked for sweet cream ice cream with fresh strawberries. This is the same thing I have ordered for years, across the country. I asked specifically if they were fresh strawberries, not in any liquid or syrup. I was assured that they were as described. Immediately, she took out a bin of very obviously thawed frozen strawberries, dripping in juice and plopped them in my ice cream. I told her that I thought she was using fresh ones, and she said they were. Now, I am not an unreasonable customer, who is terribly nitpicky. I'm really not. There is a huge difference there, though. Don't lie to my face, just tell me up front that you don't have them, and let me pick something else!  As the rest of my family were already eating and it was getting late, I just had her scrape off what she could of the strawberry mush and juice, and throw in something else.  I do have to say that I think it is kind of inexcusable to rely on frozen strawberries at the HEIGHT of fresh strawberry ripeness, particularly for the prices that they charge here.\n\nAfter I was done, I started looking at the receipt.  Apparently, even though I had ordered a child's size for the boys, they had charged me for a small.  I don't know which size we actually received, since nobody else ordered a small to compare it to.  It doesn't really matter, though, since it's not what I asked for (and she did confirm what I ordered, so I know that she heard me).  The small is only like 30 cents cheaper than the medium!  A child's size is significantly less, so I was going to ask for a refund.  I was unable to, however, as I could not get anyone's attention (there was nobody visible behind the counter).  It was getting very late at that point, so we finally just left.  Overall, I was thoroughly unimpressed, and don't see myself returning anytime soon.\n\nETA: I sent this review to the corporate office.  I received a couple of coupons in the mail, so I will update my review when I use them.