I'm only reviewing the Pets Hotel here, just to be clear. I take my dog here probably 1-3 times a week for daycare and have since she was old enough to go. The staff there is great. They have gotten to know my dog really well and they take great care of her anytime she is there. I never have to worry when I drop her off there-I know Lissie, Cheyennea, and everyone else will take great care of her.