My biggest complaint was their pattern department - the patterns (at least many of the drawers I looked in) were in disarray, and they were woefully understocked/out of many, many patterns.  I was very disappointed, I have been thinking about returning to sewing (after being away for 10 years), but I would need to be able to count on being able to get the pattern I want when I go to the fabric store.  Fabric selection was good, but I was super disappointed with the pattern selection (or lack of, as it were).