Rooms are beautiful.  The a/c in both the rooms I was in made high pitch noise that made hard to sleep.  The second night I turned the a/c down really low, then turned it off so I didn't have to hear it.  The first room I was in the a/c was not working correctly.  I called to the front desk and a very nice man came to my room at 12:38 am....he left and came back with a drill.  In the morning it was 59 degrees in my room.... I was freezing.  I was so sleepy from not resting well.  I spoke to the manager Paul that day and ask that my room be comped.  He said that nothing was wrong with the a/c, that the man fixed nothing when he was in the room, that the thermostat was set incorrectly.  I told Paul that I am 36 years old and I know how to work a thermostat.... he said \""Thank you so much for that information Ms.\""  To say he was  condensing  is a understatement.  offer 20% off room the first night.  The third night I had to call security 3 times because the room next room was having some amazing sexy time.  I was there for work and needed to sleep.  Security said they couldn't hear anything so didn't do anything about it.  When I checked out of the hotel the next day I spoke to a different manager who said the was no record that I called security...... like I was making it up.   I stay at hotels about every two weeks for work.  I have never had been treated the way I was treated at a hotel.  I will NEVER stay there again.  If I go to this event for work again I will stay at the Hampton Inn next door and walk over to the event.  \n\nI also was \""carded\"" to go up to my room.  This place is awful and not worth the money.\n\n$50 a day is held on your card for \""incidentals.\""   There not even a mini bar in the room..... towels?  I'm not sure what I could \""incidental.\""  \n\nI valeted and then I left for a little while the second day the turbo button was on, that can only come on by reaching all the way to the right of the dash board..... so it's not like someone could push it by accident.   Evidence would show that someone was having some fun in my car..... but like the fact that I called security 3 times.... I had no proof.\n\nThis is NOT a 4 or 5 star hotel.    Terrible experience and they totally didn't care. \n\n\nI did enjoy the Ocean restaurant there, and the bathtub..... pass on the rest.