Visiting my parents and my Dad suggested this location for a better selection of items, wasn't really impressed, for a large store it was very dirty and items were out of stock. It wasn't very busy and upon check out there wasn't many registers open, we passed up the 10 items or less counter being we had 16 items to two lanes over, there was a women ahead of us with  quite a large cart and price matching as well. I am a patient person so i waited....and waited. My husband had been watching the 10 item or less lane with no one in it for some time and decided we should move over, when we started to unload the cashier said \""no, no 10 items or less only\"" pointing to her sign. I explained we had been waiting on the other lane, patiently, with no movement. She stayed firm to her \""no\"". At that time another lane adjoining her opened up and we moved over. As this cashier rang us up another couple started to unload at 10 items or less lane, the checker began ringing their stuff and right off the bat there was about 8 t.v. Dinners and they had about 10 more items in their cart!! i couldn't believe it, when i asked her why my 16 items were too much but there's wasn't? She quickly tried to tell the couple  they'd have to move (after she bagged half their stuff). But then she continued on, she could've at least apologized. The only reason they are getting a star is because the checker that did check us out was very apologetic and offered the manager. This Walmart really needs to work on its customer service!! (the lady in the first lane we were in was still price matching as we left)