Mixed feelings about this company. The dispatch staff was polite and concise and the driver was a great guy. However their biggest fail was the actual service.\n\nAfter my initial call I was told a driver was on his way (via dispatch and SMS). Ten minutes later I receive a call from the driver asking where the street was located (don't they have GPS units?).\n\nAfter giving directions I waited... 30 minutes later no driver. Called dispatch again and they said they'd contact the driver. \n\nWaited another 15 minutes and at this point I was getting annoyed. I could have easily been at my destination by now if I had taken the bus! So much for speedy service.\n\nI called dispatch yet again and they said they'd send another driver; after about ten minutes he arrived in a van. However I'm not sure who this van was designed for but it wasn't for adults. I'm 6' tall and my head was hitting the ceiling when I was sitting in the middle row. The seat's headrest must have been designed for kids because at it's highest point it was so low that it was pushing under my shoulder blades.\n\nWell over an hour after my initial call I finally arrived at my destination (which is normally only a 10 minute drive). Nearly a full-half hour slower than riding the \""slow bus\"".\n\nOverall nice staff but absolutely horrible service.