Wow, what a horrible experience. So bad that I had to cancel my reservation for my stay on the way back.\n\nI stayed here with my two children for one night in March. We got in kind of late and checked in around 9:30 pm. Check-in was fine. We let the clerk know we needed a ride to the airport in the morning and it turns out that you can leave your car there if you're planning to stay on your return trip and the stay is 14 days or less (I asked after a friend informed me you can do this--beats paying for airport parking!). We were flying to Hawaii and would be gone for 10 days, so this was a good deal.\n\nOur room was on the ground floor and was not nicer than a Motel 6 as far as I remember Motel 6s being from when I was a kid. It was hot and humid in the hotel so I turned on the AC. That clanky piece of crap managed to wake me up every single time it went on during the night. A HORRIBLE night of sleep.\n\nTo make matters worse, there were a bunch of college-aged drunk kids staying in the hotel who showed up around 10:30 pm. They hung out right outside of my door and were up and down the stairs laughing and being obnoxious until 1 am. I typically am not shy about sticking my head out the door and telling people to be quiet, but since I was alone with my kids, I didn't think it was the best idea. I called the front desk around 11 pm and they said their driver (who doubles as security) would drive back there when he returned from the airport, in about 20 minutes. It was not 20 minutes, that's for sure. Considering we had to be up at 5 am, waiting ANY amount of time was infuriating. They should have had someone on the premises who can act in the capacity of a security guard or something. I heard the van drive by around 1 am and that's when the inconsiderate a-holes finally went up to their rooms.\n\nIn the morning (at 5 am) I couldn't help myself and as we were heading to the front desk to catch the shuttle, I knocked loudly on one of the doors of the worst offenders and called them jerks. Passive aggressive, I know, but whatever. In the lobby, while waiting for the shuttle, I heard other guests complaining about the loud jerks, too.\n\nThe shuttle ride was fine; the driver was a nice guy. There was no way in hell, though, I'd be staying there on our way back. I was worried about my car the entire time we were gone and I didn't cancel my reservation until the day we were supposed to leave HI and stay there again. We got into PHX around 10:30 at night and we waited for the shuttle with about 5 other guests who were staying there. Shuttle after shuttle came for other hotels and ours didn't show up until 11:20 pm. I didn't want to draw too much attention to us since we weren't planning to stay so I didn't complain much. When we got to the hotel, I tipped the guy well and we booked it to the back of the hotel to my car. Thankfully, my car was fine and we made the 10-15 minute drive to a much nicer place--the Hilton Garden Inn. That place cost about $80 more and the AC was still not very quiet, but the hotel was quiet and I turned off the AC and surprisingly wasn't hot. Anyway, that's another review.\n\nI will NEVER stay here again. Ever.