I consistently get my orders wrong here but I kept going because I love the .99 lattes in the afternoon. After today, I won't even go for the cheap lattes. I placed my order in the drive through. I say, I would like an iced soy latte. The employee heard, coolata. I told her no, an iced latte with soy milk. She says ok, gives me my total which is more than i was expecting. I drive up to the window and sure enough, there is a coolata waiting for me. I tell the lady, I did NOT order a coolata, she misheard me, I ordered an iced latte with soy milk. The employee then proceeds to tell another worker that I ordered the coolata but was now changing my order at the window. I was infuriated because she was basically calling me a liar! She said this with her window open and I could hear everything she said! She moved away so I yelled to her, NO, I did not order that, I just told you that. Without looking at me, she closed the window and walked away.\n I am tired of the horrible service and honestly, there is no excuse for that. I work in customer service so I know customers can be assholes but don't talk about them in from of their faces.