I'll make this short & sweet. My appt. was at Noon, but got started at 12:25. Why you ask? I watched the hairdresser shave her arm pits & primp for work while I sat and waited. Why did I stay? ONLY because I needed my hair trimmed that bad! Of course the only time she had a sense of urgency was while she cut my hair. The cut was sub par, but she is lucky I have Crystal Gayle length hair so will hardly be noticeable. The are two reasons for 2 stars - 1. The gentleman who greeted me was super friendly. And 2. The stylist giving dreads to her client was cool as ice. NEVER going back. Too bad because it has a cool atmosphere & tons of potential, but I think they're getting a little too laid back & forgetting about customer service!