I would have preferred 0 stars for this hotel. \nOur entire stay here was horrible. Upon arrival, they did not take our luggage to the room. The concierge was very rude with attitude. No one was available after 9pm to assist us with hotel room problems. Our hotel room was dirty. The spa double charged us for a massage so be on the look out for this. They gave us a key that wouldn't open our room and we had to call security. The whole hotel smelled horrible.\nOverall, I would never recommend this hotel to anyone! Cosmo seemed much better.