I had a Color IQ and makeover appointment with Robbie a couple of days ago. The Color IQ was something I had been dying to do since my complexion can be baffling to match.  Unfortunately, the Color IQ actually did WORSE than I generally do on my own.  But no worries, Robbie went old-school and used his eyes to pick out a couple of colors, and found one that is the exact shade I expected the computer to come up with!\nMy previous experience with makeup artists was that they can be a little condescending, and not very warm or genuinely friendly.  Robbie (and everyone else I came in contact with) totally blew that out of the water.  He was really friendly and sweet, (and had breathtaking brows and shadow!) asked a lot of questions, made selections based on my answers, and was not pushy AT ALL about product purchase (disclaimer: Sephora does expect you to spend a certain amount, either $125 or $150 on products used during the makeover, but I believe the Color IQ is free).  He gave me a lot of different ideas and options, and I LOVED the look he gave me. The products themselves came from several different lines, and I liked that, too.  The skin care products he used on my face were a line I'd heard a lot about and was considering purchasing, so Robbie gave me a brief rundown on them and had another consultant come over and give me even more info while he gathered up my cosmetic purchases.  I cannot remember the skin care girl's name, but she put a generous sample in a little tub with a tag attached giving its name and instructions for use-very nice touch.\nI ended up asking Robbie to move in and do my makeup every day, but I do believe he gave me the tools and information to do it myself.  I did spend a lot of money, but this stuff all has purpose and won't end up in the back of a drawer.  Great experience!