We stayed at the Elara for a relaxing holiday weekend. The terrible customer service from the hotel made it anything but that. I am not the type of person to complain but everyone was nothing but rude or uninterested in the simplest of requests. The ice machine wasn't working and we got attitude when we asked where else we could get ice (they only have two ice machines for over 50 floors of rooms), we asked for a complimentary razor at the from desk and they reacted like it was a chore, we had a shared door with the room next to us that had a screaming baby and they didn't want to go through the effort of moving us to a room where we could get a nights sleep, they failed to clean our room after we went to the front desk and asked for it to be cleaned as well as calling down two hours later when it wasn't taken care of...they finally responded with sending new bedding in a garbage bag. We spoke with John Obiniana, the manager, about our repeated poor service and he responded with saying there was nothing he could do and had an overall rude and uncaring tone and response to anything we discussed. The rooms in this hotel are very nice and the location is perfect for the money but I have never stayed in a hotel with this poor of customer service and unhelpful staff. After this experience, I would recommend avoiding this hotel. A vacation getaway doesn't need this much grief in order to get the most basic of hotel service.