We have been going to Madhouse coffee on Eastern for about a year now. After getting stale pastries and watered down coffee from the manager who works on Saturdays,  I was concerned when two of their best employees left. \n\nWhen I called the store to find out when the owner was going to be at the Eastern location, I was unaware that the manager's relative put my call on speaker phone so the manager could hear my comments without my permission. \n\nThe next day, the manager confronted me in front of 10 customers and asked if I was the one who left a message to speak to the owner.  I was not prepared for the conversation and nor did I want to voice my concerns to someone who was looking for a fight and in a crowded coffee shop.\n \nIf you don't care how hard you work for your money, then you can continue buying your coffee fix from them. But if you want to be respected for your business, then find another place to purchase your fix. This place does not care about customers since the manager was being confrontational with me in front of customers and lied about the product being fresh. She can't even make a good cup of coffee.  Customers shouldn't be expected to defend themselves if they have a problem with product they are paying for. \n\nSide note: the owner did call and try to make a mends but it was a little too late for that. With their prices, its not worth it.