I made an appointment by coming in earlier in the week and was given a confirmation card. The front desk personnel said they would confirm the next day. I didn't get a phone call the next day and so I called. They confirmed the time ....I'm waiting now as I do this review they are already 15 minutes behind schedule and I came in 15 minutes before my scheduled time to do paperwork. While I sit here they already told another couple to return and offers free services to them because their person was running late. Sigh I really wanted the massage and as I talk to the front desk person she is unsure how long the personnel will take therefore I must leave....it's been 25 minutes. I do not recommend! Charlotte has several great places don't be fooled by the location of this company being in South Park (which is typically reliable) they unfortunately aren't.