Heard mostly good things about Lenscrafters, nothing overwhelming. So decided to give them a try. New store opened at San Tan mall so it was close and convenient. \n\nThe eye exam was fine, really like the Optometrist. The customer service on the store side, however, was not so great. They were courteous enough when we were choosing glasses.  However when we were checking out the computer wasn't accepting the information that was being put in.  The woman helping us said she didn't care if it took 20 minutes, she wasn't asking for help to get in their system. \n\nWe were hoping it didn't take 20 minutes. Eventually she figured it out.\n\nThe next thing that put us off was several days later, when we went back in briefly to have my glasses re-adjusted (they were a little tight). An employee took them, then said plainly, \""just want you to know that if I break them, we're not responsible.\""\n\nUm, what? \n\nSo, no, not the best of experiences for me and my husband. We won't go back, nor would we recommend them.