Greyhound in Pittsburgh gets no stars based on my experience today. I had a ticket to get on a bus to Columbus, Ohio at 7:45 am. So did 30 other people. Only 3 people got a seat. They were filled by people who were returning to the bus. No-one apologized to us. We were given the to get on a bus for Cleveland, but no-one at the gate could tell me the itinerary, or when I would arrive at my final destination. I had to wait in the ticket line to find out. I had to cancel my plans to meet friends and family today. I did get a refund, but it wasn't with a smile. I have never had such a negative experience travelling. Thank goodness Megabus is expanding.