This hotel is not very impressive. The staff are not very friendly, everyone from the valet guy, the front desk lady, and the host that we talked to at one of their restaurants were so \""I hate my job\"" kind of personality/monotone. We're paying a good amount of money to stay at this hotel they could at least give a smile to their hotel desk. \n\nAs far as sucky customer service, the presentation/decor of the hotel is nice. I like the hip \""LA, minimalist-chic\"" feel to the hotel, I give that one star. \n\nThe hotel was only renovated to look more modern, but you can tell the elevators aren't new, I saw two broken elevators. \n\nThe walls are thin so you can hear every word of your neighbors conversations. I think that's due to the old building.\n\nGoing back to the decor of the hotel, the rooms are cute too, good \""selfie\"" lighting, and there's two full sized mirrors in the room which make it nice. This is where my 2nd star comes from. \n\nOther than that, that's all that I thought was nice. The casino is tiny, and it doesn't have a \""vegas\"" feel to it.\n\nFor the price you're better off getting a room at cosmopolitan who has better customer service and just as cool decor. (And WAY BETTER FOOD, but that's a whole other story) \n\nThe location of the hotel on the strip is not great either! There's nothing around you can walk to!\nStay somewhere else!!