I took my two dogs in 3 days ago for grooming. To begin with, the people working back there didn't seem to know what was going on or what they were doing. I saw one younger male employee grooming a very small dog and when the dog shifted to the side, the guy said \""Stop it\"" in a very loud voice and roughly shifted the dog back the way he/she was. I was a little freaked out by that but the rest of the girls seemed ok; not great but ok. When I went and picked my dogs up, I was not happy. Both of my dogs have burns on their skin from the clipper along with several other cuts in various places and I'm going to have to take them into the vet to have those treated. My male has a long cut from underneath his eye almost to the bridge of his nose that's going to have to be treated as well. When I went into pick them up, this really snotty girl handed me a receipt and told me to go pay at the register and they would bring the dogs out. I went and paid and then proceeded to stand there for 20 minutes waiting for my dogs.  Both of my dogs have been scared and shaking ever since I picked them up. I'm not sure if they tranquilized them or not. The girl said they don't but I'm not sure. All I know is my dogs have been scared ever since they came out of that place and I have a feeling the groomers were not very nice to them. My dogs are not naturally scared and they're very friendly/sweet.  I am NOT happy with Petsmart at all and would NEVER, EVER take my dogs back there again nor would I recommend them to anyone. In fact, I'm considering filing a complaint with the Better Business Bureau. Do NOT take your dogs here; you will be sorry. The people working in there are kids and they are obviously not trained. They need to hire some competent groomers who genuinely care for animals and know how to treat them.