We requested to schedule an estimate for a repair via their contact the he of their website in mid-November, based in a referral from a friend. We didn't get a response for well over a week. When we did get a response it was by e-mail asking if we we're still interested in an estimate and if so to respond to the e-mail. We responded that we still needed an estimate. After waiting a week for response we called and were told that some one would call us the following Tuesday or Wednesday to come out and look at the roof, but never heard from anyone. We called this past Monday and left another message asking for Richard who does the estimate to call us back and received a call asking if anyone ever reached out to us. We still haven't heard from anyone to schedule and complete the estimate. It's been a month since we originally requested the estimate. If this is the response when a new customer is interested in hiring a business, we'll look elsewhere.