Scottsdale Municipal Services truly suck the big one and swallow. We never received a water bill in August. Today, 9/5/14, we received a bill showing a past due amount \""due IMMEDIATELY\"" and a $5 late fee for a bill we never received. I called Water Services and was directed to \""Revenue Recovery\"" as if I'm some sort of deadbeat. I explained my problem and the woman on the other end became terse, rude and downright nasty. \""Well, we use the same mail everyone else uses so it's not our responsibility if you don't get your bill.\"" So I'm supposed to drive to where they print their bills and pull mine off the line? Is that it? \n\nThe conversation got worse as I tried to explain that it's unfair to penalize me for a bill I never got. \""Well, you can have it taken out of your checking account (for a fee)\"" Oh, like I'm going to trust this slimy bunch of perverts with my bank account and routing numbers. Like hell I will. \n\nThe end result is that I can take a full day of my time to file a formal protest which will go before a board of review to see if they can waive the $5 \""late fee\"". I know their time isn't worth anything but mine is. I guess they are really telling me that need to steal a plant from the park to get my $5 back. \n\nThere were a lot of ways the city could have handled this communication which would not have angered or antagonized me but the PMS Queen chose to speak in condescending tones and tell me it's my responsibility to police the US Postal Service. So I overpaid by a penny just so they have to post it as a credit. Next month, another penny and so on until I have my $5 back in manual processing time.