I used to frequent the Urban Tea Loft!  I adore the Chai Teatini--it's amazing, and their amaretto black tea is to die for.  The food is average (nothing special), but the atmosphere is chic and lively and I've always liked being there. Unfortunately, the terrible service will prevent me from going anymore. The service was not just bad on one off-day-- it's been maddeningly slow and extremely inattentive EVERY time I've been there. It never takes less than 20 minutes to get your meal, and I've never been offered a drink refill or a dessert option by ANY server prior to them just bringing the check out. The servers also seem to routinely have friends in the restaurant that they sit down and chat with for great lengths of time rather than attending to their tables. I dunno, maybe we've just caught them on bad days the past 7 or 8 times we've been there, but 7 or 8 bad experiences is way too many and I will not be returning to or recommending the UTL to others.