I honestly can't remember the last time I had worse experience at a restaurant.  I have been known to forgive bad service when the food makes up for it, but on this occassion that wasn't the case.  The food was not the worst part of our dinner at RM but it didn't do much to overcome the offensively awful service. \n\nTo begin with, it was not clear when I made the reservation whether or not the upstairs (more upscale) part of the restaurant was open.  I gathered from the website that it was not and we took our seats downstairs when we were seated.  Our waiter told us once we were seated that it was open and suggested that we come back while we were in Las Vegas to eat up there.  Well, I will never be returning to RM in my life and I would never take a suggestion from that waiter.  \n\nWhich brings me to my next point....\n\nOur waiter, Daniel, was a complete imbicile.  It was almost as if he was in an entirely different place than us, because he was so oblivious to what was going on at our table.  To begin with, service was very slow.  It did take us a while to decide on our dinner, but that didn't mean that we wanted to wait to be served our dinner once we ordered.  Nor did it mean that we wanted to sit there with our empty appetizer and salad plates in front of us for the duration of our wait for our entrees either.  The wine took an equally long time to arrive.  \n\nDaniel was absent for much of the meal unless he was trying to upsell us on something and we often had to ask the food runners or other servers for extra plates and for bread.  We were never offered bread and I noticed that other people had these wax paper-lined baskets on their tables and I had to assume that bread was offered at this establishment and ask for it myself.  That, to me, is a major transgression.  I'm glad we did, not only because our wait for our entrees was so long, but because the little biscuits in those baskets were really delicious.  \n\nWhen our meal did arrive, my surf and turf was all wrong.  The turf was very rare and when I flagged Daniel over to tell him, he wanted to take the entire plate away and I suggested that I could still eat my surf rather than have it sit under a heating lamp while the kitchen refired my filet.  So Daniel brings me a bread plate to flop my entire half of a 2 pound lobster onto.  When we flagged down another server to get me a bigger plate, he looked at the lobster hanging off of my plate and seemed embarrassed.  When I did get to dig into my lobster, it tasted like it had, in fact, been sitting under a heat lamp for too long.\n\nI told Daniel to forget the steak because we had a show to catch that we were nearly late for at this point.  A few minutes later a young girl, who was possibly a manager or maybe a mime came to the table with my steak and whispered some sort of apology, but no one at our table could even hear what she said because she was so soft-spoken and timid.  They brought me my steak anyway, because they clearly sitll wanted to charge me $40 for it.  All in all, I ended up with an improperly cooked, $80 meal, that I had to eat as quickly as possible.\n\nWhen I got my steak, most of our table was done with their meals.  Apparently the cobia and the scallops were good, but there was so much going on at the table and we were so rushed that it didn't seem to matter.  I had to try to scarf down my filet, which is not my preferred manner of eating in order to get out of that horrible restaurant and make it to our show.  As I was downing my steak and my fellow patrons were staring at their empty plates, Daniel came by and asked  \""So far so good?\""  What?  What planet was this guy on and to whom was he speaking because clearly this was not the appropriate thing for him to say.  Nor was it appropriate that he walked away from our table empty handed after we requested our check.  \n\nBefore we dashed out to catch a cab, my sister-in-law and I visited the filthy ladies room while the guys paid the bill.  They split the bill on their credit cards and Daniel, true to form, brought only one pen for both of them to find a spot on the cluttered table and fill in their overly generous ten percent tip.