I am a die-hard MAC loyalist. I love their make up and there have only been 2 occasions when I have gotten bad service. Once about 7 years ago, and once last Saturday (1012/13) My husband and I had some time to kill before dinner and I needed 2 items. I had the names of the products I needed and it would have been a super fast transaction.\nWe weren't even greeted upon entering the store. There was an associate doing makeup on a customer, another associate helping 2 customers, and one gal behind the register dealing with a growing line. The place was buys. I get it, but I wasn't even acknowledged after saying \""Excuse me\"" about 5 times.\nI'm not a pain in the a$$ customer, and I didn't make a fuss. I felt it was so rude to just be ignored. I wouldn't have minded waiting if I was at least acknowledged, but to be in there for more than 10 minutes without an acknowledgement is totally unacceptable.