The worst airline ever!!! I didn't even fly with them and they were horrible. I had an emergency so I had to take an earlier flight (with another airline btw b/c they had nothing available).  When I contacted customer service to see if i could exchange the flight ( I would've understood a cancellation fee), the told me that I forfeited my flight and could not get a refund or exchange. So basically they stole my money. Never again!!!