I went to Bar Cocoa last night with my family ( there were 5 of us including my 10yr old daughter). We were excited because we are a sweet crazed family! I was looking forward to some gelato even though it was a bit cold outside but sadly, out of the 5 flavors offered, none were to my liking. My favorite flavors are anything with chocolate or caramel but neither were offered. \n\nMy family immediately gravitated toward the cake display so I joined them. Two people purchased chocolate cupcakes, one a red velvet cupcake, another the pumpkin cheesecake and I got the coconut cake. The service at Bar Cocoa was great! The gentleman was friendly, smiling and very pleasant. At the bar they only offered coffee and hot chocolate. We were encouraged to grab a seat at the Ritz Carlton lounge area where we would be offered a wider selection of drinks.\n\nOur desserts were all just average tasting. No one, including myself, was wowed by anything. I usually love most coconut flavored anything but this cake was filled with big chunks of coconut flakes. I couldn't detect any actual cake in there at all. It was unpleasantly chewy. I don't recommend it.\n\nThe lounge in the Ritz was dimly lit with a beautiful stone fireplace toward the back where there is a second bar serving cocktails. The lounge area was fairly empty. There was one table occupied with a couple. My family and I sat down and were noticed by the female server as we walked in but she didn't approach our table. I found that odd but I waited. About 5 minutes later she went to the table with the couple and asked them if they wanted more drinks. She took their order, left, and promptly returned with their drinks. Then she left again without coming over to us. Another 5 minutes goes by and a second couple enters the lounge area with their desserts from Bar Cocoa. As as they're seated she approaches their table and asks if they want anything. Then she leaves again without even looking our way. At that point we were almost done and didn't want to stay any longer with such rude and dismissive service. \n\nI am not sure why she chose to ignore our table but I was extremely disappointed. I expected better from such an establishment. With mediocre desserts and horrible service I definitely won't be going back or bringing anymore guests with me when looking for a place to satisfy our sweet tooth. I give the two stars for the gentleman that served us our desserts.