I would have given them \""0\"" star but that's NOT an option.\n\nMy girlfriends and I came here for a little Cali getaway and we were sooo excited to finally stay at this upscale establishment.  We finally checked in and upon arrival to our room we were very disappointed with the interior of the room.  Here's to name a few:\nbroken lamp, leftover hair tie from previous customer, leaky toilet, 2 soiled towels with holes all over, no \""please do not disturb\"" plaque for the door, and poor lighting (dead light bulbs) \nSo, we went downstairs to talk to \""Kevin\"" at the front desk. We were NOT received with a warm welcome at all.  He didn't even greet us with a \""hello, how may I help you?\"" He seemed preoccupied & that we were \""taking up his precious time\"" kinda attitude.  So, I presented him with the list of things that was wrong with the room.  I shared with him that I don't want to be charged for the broken lamp so please notate my account.  He apologized and simply offered us a credit of $100 to be used anywhere in the hotel.  $100 at the Cosmo doesn't get you anywhere since alcoholic drinks are $15-$20 and coffee is $7-$9.  So I requested to be moved to another room, in which he denied my request.  I didn't want to press any further since we were there to celebrate.    \n\nAt 3:30am.....we were woken up by the sound of loud drilling noises from the level above us.  I called down and spoke with a front-desk manager and he graciously comped us for our 2nd night. However, the drilling didn't stop until 4:30am.  We couldn't believe one of the newest multi-million dollar establishment would be drilling in the middle of the night during a \""on season\"" time. SMH...or did they give us a \""cheap, leftover room\"" in which lots of hotels do since I'm a Marriott Gold Member customer where I get my room discounted for being a loyal client of their chain.  You think it would be the reverse however, in this situation it wasn't. The next day, upon our departure we were woken by 3 different people before 9am. The reason for the constant barrage of people is because we never got our \""do not disturb\"" plaque.  So \""Kevin\"" never followed up on my original complaints. Worst of all, we were then given 2 more soiled towels with holes in them as well!!! Then, at 9:58am the head maid came to confront us about the uncleanliness compliant that we made. So, this was the straw that broke the camel's back. We went to the front desk to voice our concerns.  We requested for a manager and we were brushed off as they claimed that she's in a meeting and we were urged to email her, here her business card.  What??!!!! A multi-million dollar hotel's manager refused to come out to remedy a customer's concerns. So, lesson learned from the previous day we refused to leave until she came out. Then, I brought up the situation about the maid coming to our room to confront us, that's when the manager decided to come out of her hiding.  With her British accent (Elaine),  she apologized for our inconveniences and agreed to comp one extra day.  The whole experience left such a horrific feeling that we were unable to enjoy our stay.  They completely ruined our whole vacation since we spent a good 3 hrs trying to remedy the problem.  Beware....the Cosmo might look appealing on the exterior but the interior is so worn down, unkept rooms, filthy towels, mismanaged, unprofessional, unethical, and just down right \""SHADY\"".