Okay, so maybe I didn't learn my lesson well enough the first time I used this service. \n\nI needed to place a large order for our school.  Since I am not aware of any other grocery stores that delivery, I thought I'd give Safeway another try.   ABSOLUTE FAIL.   I placed my order on line, selected my delivery, specifically stated that there should be NO substitutions made to the order (this part was critical because these items would be given to small children/students, and I didn't want them receiving cookies and possibly items containing nuts, due to food allergies, etc).   Once my order was placed, I paid, and selected my delivery window.  I never heard anything back from Safeway, so I assumed everything was fine.  \n\nThe day of the delivery, the items arrived, almost half of the items had been substituted with things like fudge cookies, and I'd been shorted items.  I later found out that there were many granola bars containing nuts.  Fortunately, our teachers are very alert and one child who happened to have an allergy to nuts was given something else that day. \n\nI contacted Safeway and expressed my concern about their lack of customer service, also reminding them that this is the second time I have tried to use their service and the second time it has failed.  The gal on the other end of the phone offered no apology for substituting and short changing me of  items, and instead told me that it was my responsibility to know which store the delivery was coming from and to contact that store directly to make sure they had the requested items in stock.   \nREALLY, HOW THE HECK AM I SUPPOSED TO KNOW WHAT STORE THIS WOULD BE SENT FROM, FOR ALL I KNOW, I THOUGHT THESE WERE COMING FROM  YOUR MAIN WAREHOUSE!!!???    SAFEWAY, IS THIS WHAT YOU CALL CUSTOMER SERVICE???!!!