We purchased two Samsung phones (S3 and Galaxy Note 2)  from T-Mobile in Dec 2013 and we were assisted by a Sales Rep named CELINA.  \n\nWe had ;purchased a full insurance package and thankfully so.  One of our  phones slipped and the screen broke and it needed to be replaced.  We went through the Insurance Company and got the replacement, with no hassles.  However, when we called the Sales Rep CELINA who we had purchased our expensive phone from and requested her assistance in transferring the data to the new phone she indicated that it could not be done.\n\nWe we told CELINA that we had transferred our data from the Blackberry to an Android without a problem when we replaced our phones and we know that it could be done.  She then recanted and said that yes it could possibly be done but she was busy with another customer and would call us back.  We waited for her to call back but sadly CELINA NEVER CALLED US BACK.\n\nAny business is all about customer service, and it is not so much when you purchase a new product but the service after purchase.  Sadly CELINA failed on every count.\n\nSometimes you are left with no choice but to call out POOR CUSTOMER SERVICE and CELINA tops that list.\n\nWe did go to another T-Mobile store and were able to transfer all our data without any problems.