First time using this property. Checked in early and asked if we can get early check in. The lady at the front desk said they are in the process of cleaning our room on the 55th floor. She asked if we would possibly like to go on the 9th. I said sure, then she told me it was unavailable.  OK so we opt to wait for our original room on the 55th floor. She said it will take an hour or so for the room to be done and they will give us a call. So couple of hours go by and I call and they told me my room isn't ready yet. Around 3 o'clock they give me a call and tell me the room is done. So I walk back and ask for my room key and they tell me I'm on the 23rd. Floor. I tell the receptionist that they told me 55th floor. He said those are all booked and they are premium rooms. So why would the young Latino lady tell me 55th, then offer me the 9th which the gentleman told me that floor is no good. So I came to a conclusion that my room was given to someone else and I waited almost 5+ hrs. To top it off I come into the room and the dish washer is running. Front desk told me it will shut off in 2mins. It's been over 15min. Wtf. This place will never get my business again. No integrity what so ever!