OMG! The previous yelper echoed my sentiments about this place precisely.  I don't know how this place stays in business.  Hydrotherapy is already an uneasy process but this owner's grim attitude makes it even more uncomfortable.  I can overlook a bad attitude here and there because everyone is allowed to have at least one bad day but this one just makes you feel bad for even coming in.  When you walk in, there's no real greeting and even though she's by the front desk, she doesn't address you for a minute.  This makes for an awkward situation. I felt like I had walked into the wrong place at first.  \n\nAnyway, I ended up going there because it was a LivingSocial coupon deal and I had wanted to try the  process.  After one session I reluctantly made a second one, and I showed up for the second one only to pick up the comfort items I purchased from the first visit. I didn't want to give this woman my money. I walked away promising myself that the next time I see a too-good-to-pass-up deal on LivingSocial or Groupon, stop and get Yelp before purchase.\n\nIt has become apparent now that some businesses can only lure new customers from using online coupon deals because they can't keep people coming back for more. \n\nMy advice to this owner is that the whole cleansing method is already an awkward situation, why not go out your way to make the client feel good about being there.\n-----------------------------------------------------\n\nPS: If you read the owner's response, keep in mind that my complaint is not about my appointment time.  I still showed up in enough time to have kept it or make a new one. It's about the ATTITUDE (edited on 7/28/12).