Until recently I have always had great service.  I make appointments in advance for boarding and never have any problems getting him reserved.  \n\nThe past 2 times I have been there I have been either overlooked, (waiting at the counter), then, they take the next person without regard to people waiting because they know them and engage in conversation with them.  Either way I consider this unprofessional.\n\nWhen I voiced my concern the person I spoke with acted like she could care less.