I had the same problem as another Yelper.  Susan started out awesome, our pool was crystal clear and she was cleaning it weekly.  I noticed a problem around the beginning of August with Algae growing and let her know. After some research, i learned that algae growth is likely from the pool no longer being shocked each week.  The following week, I was home when she came, she didn't bring a brush and the only thing she did was throw a few tabs into the chlorine dispenser and left!! That is not maintaining a pool.  As the algae issue grew, we went ourselves and purchased a brush to try and get the pool cleaned and let her know again the issue was there and getting worse.  At the same time the pump was not working correctly (to us - we are new homeowners and are still learning how the equip. works).  I exchanged a few text messages with Susan letting her know, she was going to come check it and she suggested she come show us how it all works to which I replied yes.  I also checked again when I got home that night and it was still not working, so I let her know and never received a response and no one ever came to look at it.  The following week, the same problem.  No one had been to the house to clean the pool, so I texted her letting her know I wanted at least half of my money back for August since they had not done their job.  No response.  The next day I went to put in tablets that I purchased and noticed that someone had been to  our house and put tablets in - but again didn't do anything else.  No one even showed up the last week of the month.  I have yet to receive my refund, and I will be going to the authorities at this point.  I would not recommend at all.  We are now having to pay someone to come clean our pool, do an entire re-evaluation of the equipment and fix the leak on the pump that was supposed to have been fixed by Seablu twice already.