Supershuttle's pick-up service is so-so. The real issue is their customer service. I got on the line to confirm a pick-up and clarify the pick-up location, because drivers often have difficulty finding the entrance to the building. I also wanted to check if the drivers had my # to call if they arrived in the area and weren't sure where to find me. The agent had a thick Southern drawl and it became evident why she was in this dead-end role - not only did she patronize me and repeatedly (to the point of cognitive deficiency) reiterate that \""Welllllll, I'd HOPE that the drive would call but ma'am, not all the drivers do\"" - she totally missed the point of why I was calling. Which was to explain details. She not helpfully suggested that I make sure to be outside by the entrance so the drive could see me. I slowly explained that the driver would need my information so that s/he COULD see the entrance. It went in circles like that with her helplessly laughing at her own incompetence in communication. God lord, lady, this is your ENTIRE JOB. Most frustrating 6 minutes wasted, ever.