microwave (builtin with oven) broke on 9/17.  came to assess 9/20.  was told on the 18th they would arrive on the 19th between 1 and 5.  waited, and called about no show.  heavily accented women was soooo rude (i am from NY with a pretty thick skin).  told me multiple times I was wrong, appointment is for TOMORROW between 1 and 5.  ok then.  after arrival at 4 pm tech asked what the problem was.  i stated it is not heating.  i tried to further explain the noise it was making was not normal.  i was asked not to speak.  REALLY?  after assessment i was informed it needed 2 parts that were not stocked, would be ordered and i would be contacted on arrival.  i was told to ask no questions and if i had any to call the number on the green card that was left with me. oh, ok then.  9/24 was informed via email that the parts had arrived and were left at the front door.  called to clarify whose door.  no answer.  no return call.  Called american home shield (warantee company).  only 1 part was delivered waiting for part #2.  part 2 arrived on 9/29.  appointment for install 10/2 between 1 and 5.  called on 10/2 at 2pm and told one of the parts arrived broken.  needs to be reordered.  WHAAAT????  called AHS, again,  no joy.  called on 10/6 and was told 10/7 would be my lucky day and lo and behold they did come and it is now fixed a meer 3 weeks later.  this company has the poorest communication skills i have ever encountered.  EVER.  completely unwilling to work with you and i have NEVER been told not to speak in my own home.  OUTRAGEOUS