Brett was the guy who was supposed to come set everything up for us. He even made room in his schedule, so we prepared to give him a hefty tip for his courtesy. He spoke to my girlfriend on the phone, but I was the only one home when he dropped by. After figuring out that I wasn't the one he had spoken to, he thrust the modem and cable box into my arms, and claimed that the deal was that we would set it up ourselves. We never, ever, claimed we would set it up ourselves, and on the phone he made it sound like he was going to be doing us a huge favor. Well, thanks for nothing Brett, and I'm going to use the tip you were supposed to receive to buy my coffee this week. \n\nI guess we had too much faith in these guys, even though Cox already has a reputation for having crappy customer service. Wish we had the option to go with someone else, but we don't. Would not recommend.