I COMPLETELY agree with Sue! Let me count the ways...\n\nI began to start going to this Dr's office 4-5 years ago when they received a Top Doctors nod in the 2008 Phoenix Magazine, a nod I have not seen for them in some time. I made an appointment with Dr. Brown and was immediately pushed off onto the only Derm that seems to actually be there, Dr. Anngela Park.  I've seen her for a variety of skin issues, mole checks, acne, Accutane, etc. I have ALWAYS felt like a paycheck to the office, but didn't care because I didn't come there often.  It all started with the Accutane...\n\nAfter taking Accutane for 3-4 months, I began to realized that on my 6' frame, my joints were starting to hurt.  Like, REALLY HURT.  I did some research online and saw information stating that previous people who had taken Accutane had the same results with about  half returning to normal after cessation of Acctutane, and half keeping the pain.  As a 26 year old woman with no end to the acne in sight, I decided to continue with the Accutane until the 6 month mark and stop to see if my acne had subsided and stop the pain on my joints.  I mentioned this to Dr. Park in an appointment and she made a rather blanket statement to me saying that I was wrong. No evidence, no conversation other than \""I haven't seen that, so I don't agree.\"" ?????? What???? Nothing in my life had changed, no other medications were being taken, no accidents happened, I didn't all the sudden start working out vigorously, I ate right and was doing what I had always been doing??? Being an educated young woman with a graduate degree, I hate being told that my beliefs are unfounded and are wrong, when no conversation takes place, no research is done, nothing.  If I make a statement and the Dr. says, \""No, you're wrong, I haven't seen that\"", that REALLY bothers me.  It tells me that just because you haven't seen it, it doesn't exist to you.  Poor, poor thinking as a medical professional.  \nP.S. It was MOST DEFINITELY from the Accutane, and about 1.5 years later, the pain is VERY much still in my wrists at the bare minimum and I will probably have SERIOUS issues with those wrists, but I traded the pain of cystic acne for joint pain. What can you do?\n\nLet's also state that even when I go in to see them midday on a weekday, arriving ON TIME, I ALWAYS have to wait a minimum of 20 minutes. Once I had to wait 45 minutes during a lunch break for work where I had allotted just over an hour.  Driving to there, waiting for 45 mins, waiting in the back room for 10, seeing the Dr, for 5, and and driving back cost me AN HOUR AND A HALF. BAH!!!  This place has NO regard for timeliness and I believe I see less and less patients in the waiting rooms over the years #1 because of the economy, but #2 because nobody likes bull appointment times. \n\nThe final problem was the branchial cyst on my neck.  I had a small pinhead sized mass under the skin that was NO big deal, but whenever I got sick (flu, a viral infection, etc) it would swell up to the size of a shooter marble. It had been there for two years with no problems and then it swelled and HURT, BAD.  I made an appointment to come in for the first time in like a year or so.  Waiting in the waiting room for 15 minutes, (not a patient's soul in the waiting room or in the back?). I come up to pay my specialist fee of $40 before I may enter.  A sign should hang above the door stating \""Abandon all hope ye who enter here\"" because do NOT expect any sort of a good experience.  \n\nI went to the back and waited for another 10 minutes while I heard the Dr. talk outside my paper thin door about personal things that could have waited with no other patients there, then proceeded to debrief the intern, loudly, about me outside my door. COME IN?! I can hear you, so at least ignore me in person when you talk about me. She comes in, checks me out, and says \""You're not going to like this\"". \n\nDO NOT EVER START A CONVERSATION LIKE THIS IF YOU ARE A DOCTOR!!! HOW DARE YOU!!!!\n\nMy heart sinks, and she tells me... \""I can't remove that, you're going to have to see a specialist\"". Then why, praytell, did I just pay a SPECIALIST $40 fee for you???? So basically she eludes to me to go somewhere else, I'm not getting my $40 back for her horrible advice. (Which consisted of the word \""Otolaryngologist\"" scratched onto a piece of paper).  No names, no Dr.'s they work closely with.  Just making me pay $40 for what I could have found out online, but assumed your SPECIALISM would remove a 1cm cyst from just under the skin of my neck???  Then she proceeds to tell me that I need to see a family practice Dr. to get a referral.\n\nYEAH RIGHT!!!!!\n\nContinued on next review...