We upgraded to a suite with spa in room. When we arrived the jets were non functional. I called house keeping and they communicated to me that the entire hotel had issues with the jets and the engineers were working on it. They referred me back to the front desk to speak with a rep.\n\nI called front desk and talked to a rep named Alex to inform him that the reason we upgraded was for the spa. He said he could not do anything about it and the jets were non functional. I asked to speak to a manager and transferred me to a guy named Peter. Peter challenged me on every aspect of my call with a very rude tone telling me he could not do anything for me and I had to call Vegas.com. After 45 minutes of him arguing with me he told me a different story about the jets not functioning than house keeping so to me this was not very clear and felt cheated and lied to.\n\nTo top it off the room was not clean. There were sunflower seeds scattered all over carpet. The curtains by the spa tub were splashed with wine, ketchup, or blood. I didn't know what it was but was disgusting to look at. The tub was full of hair and some sandy substance and we felt highly disappointed to think this was considered a 4 star hotel. \n\nThe reason we were there is to check out the chapel to have our wedding there and invite all of our friends and family to stay at the Luxor but we decided that with our bad experience with Peter and cleanliness of the room that we would not be coming back ever to this hotel or any affiliated hotel. I mentioned this to Peter that he just lost a huge amount of business for the hotel and he didn't care less of anything I was saying and continued to be as rude as he could be.\n\nThis hotel was really nice like 15 years ago when I originally stayed here but no longer a 4 star hotel and would not recommend it to anyone.