TOTAL FAIL!  Reservation made weeks in advance-14 people for the Hibachi table and 45 minutes later the manager Joy (I think her name is) encouraged us to move on to another restaurant.  WOW really?  Who does that?  \n\nWe had reservations for a birthday party and what a clustermess!  The whole time we were waiting Joy thought we were another party.  She didnt even have the reservations right.  She was telling my guests that I didnt make the reservation till that day-not true! There was a huge party/work presentation (scheduled for 6pm) going on in their room-scheduled for an hour when some of those guests were approaching the manager to \""just feed them\""-at this time it was 8:45pm.  Yes.  It sounds like a made up story but for sure its real.\n\nTo make a long story short we did end up getting reservations with the GEISHA HOUSE ON N. DECATUR and I must say the place was packed and they fit us right in.  Knowing what we had been through, they went over and beyond to make a bad situation right.  Top Class!  At the end of the night (which ended up being late due to starting late-the whole staff came out and gave the birhtday girl a birthday song to remember.  The chef and waitresses wer tipped well as our bill was well over $1500.\n\nI've been a long time customer of Osaka and I think I am finally done going there.  It used to be the happenin place and it just has fizzled out.  I dont say often that I wont be back, but being what an embarassing and disappointing experience I can finally say that they will not get our business again.  BTW there wasnt even any heartfelt apologies.  So I apologize to you Joy for your unwillingness to make things right and yet one more bad review for you.  You had alot of first timers that definitely wont be back either.  Just looking at the other review I dont see how this place can recover and be what they were years ago.