Let me just say that I hardly ever review things on yelp so this negative review should have some weight. If I could give negative stars I would. I have never been at a resort with such bad customer service. They need to go back to customer service 101. Everyone at the hotel from the people who check you in to the spa attendant I would fail all of them. They have NO idea what customer service is and they have no idea how to treat their customers well. If they keep this up they'll be closing very soon. I stayed at the cosmopolitan the night before and it was like night and day compared to the vdara. The hospitality is 1000000X better there and they truly treat you like a king. So save yourself from headache and grief DO NOT STAY AT THE VDARA.