AWFUL experience with Charlotte office. Band was not made correctly. I expressed concerns 2 times in person and 1 time on the phone. Was told it was supposed to move some. After my 3rd in office visit with a different person I was told they needed to remake it because it was not a good fit. AWFUL AWFUL experience. Offered a refund which I am STILL waiting on. Last appt was 7/30/12, was told refund would be mailed on 8/6.....Told on 8/17 after I requested information on my refund that it was mailed on 8/17. Hopefully I will get it....