I would give them a zero star, but since I can't so i'm forced to give them a 1. I booked tickets to the \""O\"" through Vegas.com and everything was fine. I get an email 5 hours later stating that they cancelled by tickets. I did not receive a call or an explanation as to why. My grandpa and my dad were supposed to see the show that night in a couple hours. I called them 5 times before I was able to talk to a supervisor because it kept going to his voicemail, even though the employees kept stating he was \""expecting my call.\"" They tried to tell me it was my credit card company even though they already authorized the transaction, and spoke with my credit card company and they informed me everything was ok on their side. When I finally got to talk to the supervisor DJ Russell, he was very short and unprofessional. He stated it's a process we go through and it got cancelled. I had to pry for answers (which I did not get) and I can hear the annoyance in his voice even though I am trying to purchase tickets through THEIR company. \nMy dad and I have different last names so I could understand why that would be an issue as far as third party authorizations, however he had no reason as to why nor did they call me to state I should pick them up or let me know what was going on. If i did not happen to check my email my grandpa and dad would have been at Bellagio unable to see the show because the employees at Vegas.com are not considerate enough to let their customers know what is going on through a simple phone call. This company is a unprofessional and you are way better off booking tickets directly through the hotel you want to see the show at. I will never purchase tickets through this company again.