I do love the Cheesecake Factory, but I'm grading this one on a 2/5 stars because of the quality of food we received. I'm sorry but stale cold nachos with stringy and chewy cheese is just unacceptable. I'm sure it doesn't take long to make a good hot plate of cheesy melty hot and creamy nachos right to order....so why not of made it a la minute before making the other entrees and having the runner bring it out when it was hot and ready to go? Or perhaps it was the runner's delay of bringing the food? Also, if a customer wants their burger medium and you give them a burnt black burger...that's not good.