This place is a disgrace to the Mandalay Bay Hotel & Casino. My daughter and I stopped for some lunch after going to the Shark Reef. I noticed that it was a little bit busy, so I asked the hostess how long would it take to get seated, because my daughter was hungry and fussy... she didn't say a word, took some menus and walked away, came back and told me she has a table now if I wanted it. Of course I was like, sure! I sat down ordered a glass of milk for my daughter, and a glass of water for that moment - because I didn't know what I wanted to drink yet, I ordered a plate of ribs and french fries in stead of the potato salad. About 40 mins later, no sight of the waitress, no manager, no busser, no hostess, a full episode of yo gabba gabba, the food runner comes out with the plate of ribs -- and of course the potato salad. I have nothing against the potato salad, I just wanted fries because my daughter loves fries... Anywho, the waitress comes and checks on me and asked me how I was doing, and i told her that I was disappointed from the wait and the lack of service, and to top it off no french fries, no refill on the water, and my daughter at this point just needed to go back to the hotel and sleep. She totally flipped out on me saying that its not her fault, that if I don't want to pay for it I should've just told her, and if I wanted to talk to the manager she can go get him for me -- OMFG really?! The manager comes over and totally gives me a run down of what was going on in his place, saying that on a normal day he'd make around 10K and that day they made 15K because of that the service was a bit slower -- SO--- what he was saying was that they made money, met their quota and can care less if their waitress goes off on a customer?! He offered me a free mojito or a bloody mary - ok, I'm not going to drink and drive with my child THANKS but NO THANKS. What a horrible experience that was. I've always enjoyed the Mandalay Bay Hotel and Casino, but they really need to re-staff or re-train those people running that place they would like to call an establishment.