Same experience as Drew P. For some unknown reason they shipped my prescriptions to an address that had NEVER been associated with me. In fact, I had never even lived in that state? \""Customer Service\"" was no help, and didn't care. Told me to \""contact the post office and straighten it out.\"" These idiots are now Express Scripts, but its the same incompetent idiots, just under a new moniker. I have REPEATEDLY told them not to send child proof caps and I just now received my latest refills. Yep, child proof caps. So here's what's going to happen. I am NOT paying the invoice for the medications. I am NOT using this \""service\"" ever again. I am going to use my insurance card at retail pharmacies. My co-pay is a little more, but guess what. Cigna is going to have to pay LOTS more! And when they ask. I'll let them know exactly why.