For all the hype, Michael's is quite a disappointment. \n\nMaybe it's because I didn't try the custard. But seriously, I didn't need more weighing down in this weather...so I ordered an orange crush float instead. For something that would have cost me MAYBE 50cents to make at home, I paid close to $5 for a 12oz cup. That is ridiculous. In general, I think their prices are pretty steep for what you get....you'd probably have to order a burger to really get a bang for your buck...\n\nLike RB, I also had an issue with the service. It was slow, disorganized, and not very friendly. The line was almost out the door, but the employees behind the counter didn't even ATTEMPT to speed up the service. One of them just disappeared into a back room. tsktsk. I also thought it was hilarious how one of the employees crumpled up an order form before the order had been completed, and then had to UNcrumple the paper so she could re-read the order to her coworker. Really? \n\nAnyway, I will probably give the Monroe St. Michael's - and their custards/burgers - a shot, but I'm not going to get my hopes up.