I gave them 2 stars because they really fell off my expectations. I have been here many time, dined in almost all the restaurants and I have good experience, but staying here is a total different story. \n\nMy first night has no heat. I called front desk and they sent an \""engineer\"" to fix it and it took him almost an hour. He said he fixed it but after he left I found out there was still no heat. I called front desk again and they wants to send another engineer. It was 4:30am! They offered me to remove my resort fee but it appeared on my final bill and I have to talk them through. \n\nNot to mention the hotel rooms are old. You are better off to stay at Venetian.