Disclaimer: My visit to Wally's was about three years ago, maybe things are better now. \n\nThis was the first time I had EVER taken one of my vehicles to a shop for anything other than an oil change, tires, or smog check. I do all my own work and well, for me, this was similar to dropping your child off at day care for the first time. I chose Wally's because I figured it would be cheaper than the dealer. \n\nMy car had an erratic idle during warm up, I did some of my own diagnostic work and narrowed it down to a few different things but I decided I didn't want to throw parts at it and surly Wally's could handle this situation. \n\nI dropped my car off and one of Wally's staff drove me back to work, I appreciated that. \n\nI got a call the next day and they said the car was ready to go. The bill was $500. Okay, a little more than I wanted to spend but at least it's running properly now....NOT! Whatever they did made the problem worse!!! how on earth could they tell me it was better?, that's beyond me. \n\nI took the car back, got another ride back to work, and this time they figured it out. Bad idle air control valve. Okay good this was one of the things that I thought might have been bad so at least we agree on that. \n\nSo not too excited that I had to take it there twice. But here's what really roasted my muffins. A few months ago I was looking through a Honda Accord chat forum and apparently this problem is extremely prevalent in these cars. These guys only work on Hondas and Acuras, why aren't they familiar with this problem? So in the end I feel like was probably overcharged for shop time considering that this should have been an easy fix for them. \n\nSix and twelve months later Wally's called my cell phone (Hey I'm on the 400 minutes a month plan, quite wasting my minutes!) to \""remind\"" me to come in for maintenance. Ugh I know when I need to do these things and I'm not coming back here to have them done. \n\nSo why the two stars? Well I really did appreciate the rides back to work and at the end of the day they never tried to up sell me on further repairs that I didn't need, but I don't think I'll go back there.