PAY ATTENTION TO ALL THE BAD REVIEWS!! They are right. I am currently on hold with COX  - 5 minutes later listening to really bad music on a loop so I decided to share my experience here. I had COX years ago and never had a problem so I decided to go with them when I moved back to the valley. I had several months of \""hidden\"" charges on my bill and was sick of it so I decided to switch. I got a call from Patty in \""Outbound Retention\"" who asked how I would stay. (the fact that that department exists should be a red flag right there) I told her and she got me a lower rate, better service and whole home DVR service...so I stayed. 3 months later. I have had billing problems EVERY month and I am currently on hold trying to keep them from turning my service off because they say I am past due when I am not. Unbelievable. I would switch tomorrow but was told they have to rewire some things in the attic and my walk in closet is the entrance...a lot of hassle. So here I am...on hold. He is getting the job done but I have already spent so much of my own time trying to fix their mistakes. If you are stuck with COX don't hesitate to tell them how unhappy you are, ask for a supervisor, threaten to switch....those things all have seemed to work. (but do it nicely, it seems to have more clout) I am basically going to threaten them if I have ONE more problem with billing I will switch. They really don't want you to go so this seems to be the only way to get your way at this company.