I had a pair of judo pants repaired by Hanna and was very disappointed in both the repair and the service I received.  She said on the phone that she was totally comfortable taking on the job, and when I dropped them off, she said it would be no problem and we discussed exactly what she would do.  When I picked them up a week later, I found that she had repaired the knee with a weak, stretchy fabric.  When I said I didn't think it would hold, she said, \""I don't even do repairs, I do alterations!\""  I would have liked to have known that in advance.  \n\nWhen I got home and inspected the job more closely, I found crooked stitching, extra threads hanging off everywhere, and a generally very rushed, slipshop quality of work.  They tore again less than three weeks later.  When I brought them back in, she refunded my money but didn't even apologize for my wasted time and had nothing to say about the poor quality of her work.  She then made a rude comment as I was walking out the door.  When I called later to say that I hated to leave things on a bad note, she hung up on me.\n\nNow I'll have to pay someone else to fix the job she did, and the pants have been further damaged by tearing out again.  I found her outright rude throughout the experience when I just wanted to have a civil conversation.  I'm very, very unhappy with the whole experience.  Take your money elsewhere to someone who takes pride in their work and knows how to be civil to customers.