I just experienced again an issue I have registered several times before with Customer Svc, and never had addressed: a customer for 10 yrs, yet while watching a program on a channel for which I've paid, the program is interrupted by a screen informing me how to purchase that channel. The interruption tonight occurred during a key scene in the long-awaited Downton Abbey 4th Season premiere, and lasted long enough that I never found out what the discussion was about. NO ONE ever even addresses my complaint or inquirey regarding why this happens with various channels, all channels for which I've been paying many years. I've asked if it has to do with the cable box, but still no response. Add this to the similar complaints lodged by others about the overcharging, the fact that they allow contracted field cable svc workers to help neighbors/their friends access svcs for free in my apt complex, while I pay for those svcs, and it adds up to a real problem at times. I have found the internet svc to be pretty reliable, but no one answers my questions about why I am charged for the highest level speed of internet when I've requested information about purchasing the slower rates, esp when the cost of internet far exceeds what my employer will reimburse me for using. Oh, and when they \""improved\"" their billing format, it has made if far more difficult to understand and no one can answer questions about what some fees are about.Lots of room for improvement.