I really love this store! This pet store really cares about customer service to the fullest. I was interested in a certain flavor of Nature's Variety in the medium size bag and they only had Lamb and Oatmeal in the smaller bag. Because they pride themselves on customer service they discounted the smaller bag for me because of the inconvenience and ordered me the medium bag that they are also giving me a discount on. I THINK THAT IS AWESOME! They also donate any returned bags of food the the animal shelter and I think that is pretty amazing :)