The car was fine (a nice Toyota, very comfortable and with plenty of zip for the freeways), the service was fine (HATE the upsell thing, can no rental company resist it? the insurance they want to sell you is absurdly priced), and when you've said that, mostly you've said everything about a rental car. company. \n\nBut if you need GPS...they supply it, but OMG, the thing was incredibly clunky - get this, you have to use this push-button - no touch screen! no actual key-pad! - system that makes you push the buttons multiple times to get to one letter, and God help you if you make a mistake. In the big picture of life, meh, but when you're trying to navigate to get to meetings on time as we were, it was a huge pain in the patootie. Had to re-start the whole cumbersome thing multiple times when I made a mistake because it's so counter-intuitive. I will say that once you do get your info correctly punched in, the system did do a decent job of guiding us - no wierd routes or non-existent roads.\n\nSo, I'd have given them 3 stars if it weren't for the GPS system, but because I use the rental companies' GPS systems when I travel for business, I will not be choosing Hertz again until they get some sense and bring in a Garmin or a Tom Tom or some other modern GPS.