Thoroughly disgusted by the unprofessional behavior I experienced at LAKA inside Fashion Show. I was there a couple days ago, waiting my turn (over an HOUR) to get a polish change (feet). I would've went to my regular nail salon but since they were closed and I was already inside Fashion Show, I decided to go here. BIG MISTAKE!! So when a \""manicurist\"" (from what I hear some of them aren't even licensed) asked me if I'd been helped I pointed to the black girl that I had spoke w/ earlier. She asked if I had an appt and I said no. She said they only go by appts. I WAS LIVID. The one thing you should never do is waste somebody's time. So I waited until the black girl was finished w/ what she was doing and demanded why she didn't tell me about the appt rule. She claimed she did, but what she did was ask me if I wanted to leave my phone # and they'd call me when a chair was free. Since I had nothing to do I told her I'd wait. NOT ONCE did she explain their \""protocol\"" about going off of appts so when I called her out on it she decided to get RUDE, UNPROFESSIONAL and ARGUE w/ me... in front of her customers and all!! Unbelievable! And when I asked for the owner's information she refused to give it to me. Then I asked what her name was and she refused to give me that also... WHAT!?? I told her I would be notifying mall management and get her boss' info from them (which I did). \n\nOh and as a side observance (before all of the above happened) a customer came back because evidently she had her nails done earlier that day and the polish was already starting to chip off so she wanted it redone (I don't blame her either).\n\nBottom line, SAVE YOUR MONEY and go to a real nail salon! These people are NOT customer friendly and from what I saw their product isn't that great. So glad I didn't waste my $$