They've lost a few of my items in the past, but i still continued to go back realizing this happens. Big Mistake. I've been taking my pants here for regularly for several months and continue to be dissatisfied every time. They continue to make different pleats each time i clean them, leaving me with 3 different pleats on each leg which are impossible to get out once they're made. I continue to explain to them how i like my pants pleated and each time I'm more disappointed. I've finally learned my lesson as I'm embarassed at work today wearing my expensive pants that look like my 2 year old ironed them. I questioned my wife this morning why she was steaming her linen pants instead of dry cleaning. She commented how she hates the way they do her pants so she'd rather spend time washing and ironing herself.  Too bad mine are dry clean only. Even with their coupons, they're still over priced and I'd be happy to pay full price if it were done the right way. I will not be going back here, ever.