I recently stayed at IC with my spouse.  We stayed a few days following a conference.  \n\nI would like to highlight the outstanding work of your concierge - Chantal Aubry.   Ms. Aubry helped us out when we were looking for places to eat and recommended a few excellent choices.  Her service was prompt and upbeat.  She was a pleasure to deal with.  And her choices were exactly what we were looking for.   When we had a special request which should could not answer on the spot - she indicated she would call our room with the information later that day.  She fulfilled her promise, and called us later with yet another superior recommendation.  \n\nMs. Aubry embodies fine customer service and is one of the reasons for a great experience.\n\nIt was a pleasure to stay at IC, and we look forward to returning sometime in the future.