I would just like to preface this by saying that I have worked in the restaurant/food industry for the last 15 years.  Jimmy John's sandwiches are ok, nothing stupendous.  Their sign says \""free smells\"" but all I can smell are cleaning products.  Every time I have been in this establishment (approximately 3 times, I have a friend who swears by the place), there are way more employees than customers.  They clean non-stop, which isn't a bad thing in terms of it being a very clean place.  However, they are always noisily pulling out tables and chairs, standing on chairs cleaning lamps, and other incredibly distracting things.  If I am trying to talk to someone and eat, it is hard to do when all I hear are the 15 employees talking and tables scraping across the floor.  Also, most of the employees that work the registers are not very genuinely friendly.  It seems like a forced effort, as though talking to you is the last thing they want to be doing.  We'll see how long they stay in business, but if they don't change some things, I can't imagine it will be long.