This place earned a few more stars because I gave them another shot and  it was actually a good experience. The gentleman that helped me was awesome! It was a busy Wednesday morning and there were only 2 employees. They kept their cool and he kept track of the order that people came in. He didn't rush thru anyone's needs and had excelled  customer service skills. I wish I would have taken his name because , you sir.. You alone have made this snobby, crappy customer service MAC store a better place. Well done.