This gym is so busy that they don't feel the need to treat their customers with any respect. I signed my son up for a class (11 and no experience) and was very clear that I was worried there wouldn't be other boys his age in the class. They assured me they had boys around his age in several different classes. There were a couple in his trial class, so we enrolled for a month. The first class day it was full of only little girls (the other boys had been moved up to the next level). I asked to switch to a different time/day and was told there wasn't anything with boys around his age. I asked if he could do a different level, they said not without the coaches approval, but the coach is gone for 2 weeks. I asked for a refund and was told \""no refunds (including the mandatory annual fee) and cancellations must be done online\"". Funny, because it took an hour for me to enroll because their website wasn't working and I had to do fill out the forms manually. She said cancellation forms are not available. I sent an email, assuming the girl working the desk may not have the authority to make these decisions and they haven't even had the decency to reply. I am a business owner and have refunded money to customers for far less reasons because I know how important word of mouth is. The employees are nice, some of the coaches experienced, but their PR is garbage!