My family and I travel out to LV at least once a year and one of our \""traditions\"" has been to pick up food from this location at least once during our trip...this was our favorite location out of all the locations we have tried in Nevada and CA up until yesterday.  We were unsure if it was just an off day or if they have just gone completely downhill.  Our small order for 3 people took forever, even though we did not order any special requests.  On top of that, the lady who took our drive thru order had no idea about the menu...she did not even know that there was a foot long hot dog and tater tots special for $3.99 and ended up overcharging us.  Good thing I looked at the receipt.  The bf cautioned me to use cash since my debit card has been over charged in the past.  So either this location recently had a turnover in staff or it has just sunk downhill.  \n\nThe food was just meh aside from taking longer than usual to prepare (3 cheeseburgers, coney, tater tots...no shakes or smoothies, but many factors could have gone into that.  This was very unfortunate, but we are no locals, so our absence will not hurt the establishment much.