I typically do not write yelp reviews good or bad, however I relay on yelp reviews heavily  when deciding where to go and what to use. This is a perfect example of how accurate yelp actually is. It makes sense this company has such bad reviews. I arrived to the airport and was told by a man to go to the shuttle window that it was only $8 and would only take 20 minutes. Yes it is 8 dollars but now I am out nearly $200. The shuttle took 20 minutes to show up and 20 minutes to wait for all passengers to load and then 20 minutes to deal with my luggage THEY broke. The driver who was so rude came on the bus and escorted me to the back where he showed me he snagged my bag on another bag and apologized it ripped all the way to the handle. The manager came out they both apologized and said the claims department would fix it. The claims department after I contacted them said they were denying it on wear and tear, when i told them it was a new bag used 3 times they instantly said it was my fault for over packing. I have now asked for a supervisor to contact me and no one will call or email me back. My claim is simply denied and I'm left with a brand new broken bag and they are blaming me! DO NOT USE THIS COMPANY SPEND A LITTLE MORE ON A TAXI. Also as a result of how slow they were I missed dinner with my friends. This is the worst company I have ever dealt with, with hands down the WORST costumer service. My next course of action will be the better business bureau and this company could seriously careless they are a disgrace.