I stopped in for an oil change on a Wednesday, but had to leave my car there and pick it up on Thursday with fresh oil and a NEW RADIATOR! A mechanic was removing the skid plates to get at the filter, when his wrench slipped and punctured the radiator. The manager told me they had to remove the plates because using rags to collect the oil when the filter was removed was considered 'hazardous waste' and was against their policy? My vehicle has about 150,000 miles on it and has had its oil changed faithfully every 3,000 miles. This was the first time the skid plates were removed for an oil change. I've trusted Sears auto centers for years and had no reservations about getting my oil changed here, but that was the first and last time they change my oil. The good news is that after the manager told me they were going to put an aftermarket radiator in the car, and I said I wanted an original manufacturer's one, he agreed and had it shipped and installed the next day, and didn't charge me for anything.