This barber shop has so much potential to be everything that it could be but it seems like something is missing. I've been coming here for over 6 years and the ambiance is good. It's got a carribean/Dominican/hispanic theme, not that they're trying to be it but almost all the barbers and customers are either Dominican, Cuban, or southamerican. I think this is pretty cool. Now to what this barber shop is lacking.. Customer service! I feel that everyone is treated like a number including myself who has been coming here for years. They're main objective seems to have as many cuts in a day as possible. Today was my final day at gerardos barber shop. Why? The owner Gerardo cut my hair and basically didn't follow my directions to my hair cut. He did it his own way outlining my directions. No customer satisfaction. I went to sport chalet immediately after to buy a hat cuase i was too embarrased to show my head. End of story.