Horrible terrible service EVERY.SINGLE.TIME. Don't bother complaining though because it will not fix the problem. The only reason I have gone here as much as I have is because if you are actually able to order food it's usually pretty damn good. Love their sliders and fireball whiskey shots!!! It's just unfortunate that the service and prices are so miserable. Also, if your under 18 they probably won't let you in without someone 21 or older. They turned away my son and his girlfriend. Good news is that it's not usually very crowded. I can't imagine why.  Sorry for the harsh review but that's what happens when your service is consistently bad and you obviously don't care!