Like most people I would leave a  0  star if they yelp had the option. Ordered a brand new $220.00 router from Newegg on Monday that was supposed to arrive on  Wednesday. Usually Fed ex  and UPS come by later in the day so when I saw the UPS guy around 4:00 I thought maybe  my package was  delivered. I checked the front door  and no package. I checked the tracking  number from  newegg which said  the package was delivered by Ontrac to the front door  at 1:25 p.m. Funny thing is I  was home in my kitchen at that time  and never received a  knock on the door or  a  ring  from  the door bell. I had a family member come over at 1:45 p.m. in which I opened the same front door in which I never saw  any package. \nI don't remember ever having packages  shipped  by this  company before  so I  hope this  is  the first and last time I have a package with them because odds  are  you  might not receive it. I called Ontrac and filed a  complaint because the driver says he supposedly delivered it to my door, and I filed a claim with newegg. I will be issued a new router but I will  now have to wait longer to  get my item because my claim will take  several days plus additional  shipping days. I went online and saw that many people have the same problem with this company. I'm surprised  there still in business. Just look up Ontrac in California and you will see  nothing but complaints.