I've been to this location 4 times and will never go back. I've been to the east side location on Monona Dr twice, and absolutely LOVE it! Clearly different owners and standards of service. \n\n1) West side has a male employee who is completely rude. He doesn't make eye contact, he's annoyed when he gets customers (I have been there twice with my friend, twice alone), he's in a huge hurry. Once another employee came in and even they didn't speak to each other. He's just rude. \n\n2) Lots of ingredients are an extra charge. All you might hear is, \""that's a dollar fifty extra, that's fifty cents extra.\"" Not much friendliness happening over there. East side makes it totally pleasant! I'm not sure how, but part of it is just being super friendly and they seem so happy to see you!\n\n3) East side is so busy they have four people behind the counter. They welcome your arrival, smile, are engaged and always have customers. They wear cool uniforms, and everyone says, \""thank you!\"" As a group when they hear you leave a tip. \n\n4)West side uses teaspoons to serve extras, east side uses a spoon larger than a Tablespoon. So for example, I might get 6 cranberries on my Strawberry salad cause of the size of the spoon. East side? 15 cranberries. When I said something to the west side guy, he scoffed and said it would be an extra charge and east side isn't the same place. Pecans? West side a few crumbs, east side? At least 8 nice sized pecans. \n\nI've talked to three people so far who have the same to say about this guy and location. We all understand why the place is always empty. Who wants to be an unwelcome customer paying over 10 bucks for a salad? I would rather go to the Copps salad bar and get my own for less than $7 bucks. Thank goodness, I live on the west side but WORk on the east side, so if I want Salad Creations, I can go to Monona Drive and pay $10 for a salad, and I feel really good about being in there! So much positive energy!