I have had nothing but problems with this company. If you have any other options, take them. My most recent issue was the moving issue before. They charged me 2 $20 fees for moving my service (internet and cable), fine i get it, and then all of a sudden they are sneaking a $60 charge for an addition set up. The first guy didn't set up both of my cable boxes. They blamed the apartment complex saying it was the outlet not them. So i contacted my apartment and they sent someone over to check the outlet. It was fine (no surprise there) so i called cox again. This time they sent someone out (2 weeks after the original call- still charging me for the 2 boxes) and the person activated the second cable outlet because the first person didn't do that to begin with. Now i am inquiring why i should be charged for this second visit and they are saying it is because the outlet was damaged and they had to fix it, yet the first person did not notice that. Well this is news to me and how was i supposed to know that. I honestly think they are just making that up so they have an excuse to charge me. In my last place i had direct tv. Never once did i have a problem like this. If i could switch, i would in a heartbeat!