I bought the groupon for a haircut with Moroccanoil and full highlights . I asked for natural-looking, sunkissed highlights and I was given a platinum bleached look instead. The \""full highlights\"" did not include the entire bottom half of my head... Is that standard?! If I wanted only part of my hair colored, I would have purchased the partial highlights option. I don't think any Morrocanoil products were used and I didn't get the conditioning treatment which should have been included. After all the $$, hours and effort - I would have preferred to do it myself and get what I asked for.\n\nThat being said, the place itself is nice and you could probably have a better experience if you request a specific stylist.. My stylist seemed nice but she did not communicate very well and I think the problems I had with Hotbox could have been lessened if she had talked me through the process.