Horrible customer service from the manager... the food is standard Panera Bread quality and not worth a trip back to this location. I walked in on 12/28, Sunday morning, Melissa the cashier was friendly and efficient. Then the manager, who was unorganized, running around (it wasn't busy) and creating a chaotic atmosphere appeared. Her name was Jessica, as I asked the cashier before I left. She didn't smile or offer a greeting to customers, instead she was rudely speaking to the team (complaining about a new person not understanding how to make a drink and being overwhelmed herself). The cashier and another team member were making 2 smoothies which had been ordered, 1 of them was mine. All was good then Jessica haphazardly delegated other tasks to the team members. My smoothie was finished mixing but needed to be poured into a cup. I asked if she could pour mine before moving on to the next one so my order could be completed. She said, \""sir I know you want me to be 15 people but I'm only one person!\"". I responded, \""focus on finishing 1 task before moving on to another.\"" In addition, the team serving the sandwiches is average at best. Engage your team and delight your customers to ensure repeat business and you'll also be able to take down the \""now hiring\"" sign. This Panera is lacking in both areas and I will not be returning, it's simply not worth it in terms of value.