For many years Dillard's was my favorite store. However I have noticed a decided lack of initiative these last few months. Dresses that were identical except for the color were priced differently. Trying to return a dress ( for the first time ever) when I saw it had gone on sale during the last 10 days I was told they didn't have time to change the tag right now and it would have to be put in the back. I was also told Dillard's won't honor the current sales price because they \""don't play games.\""There were 3 saleswomen and me in the whole department yet not one of them could mark the dress down?! If they don't play games why not price the identical dresses with identical price tags to start with? Another clerk in a different department explained they keep the item in the back for 72 hours before putting it out again. Presumably this is meant to discourage smart shoppers. Since then I have sent two emails and not recieved a reply. There are too many stores where pricing is lower, policies more friendly and staff less haughty for these kinds of tactics. I will be speaking with my wallet and taking my business elsewhere