You really do get what you pay for....\n\nI stayed here with a group of friends because some were on a budget and we heard good things about TI, so we decided to give it a try...\n\nThe line for checking in was 40 minutes long. It then took 30 minutes to get our three rooms and supposedly... it was an \""upgrade\"", which was a huge disappointment when we actually went into the room, and our friend that stayed there before said it is the same as all the other rooms.... what was even worse was that we requested two rooms with two beds and only one room with king bed. We ended up getting two king bed rooms and only one double bed room... So two guy friends had to share a bed because they got tired of everything and didn't want to wait in line again to fix it.\n\nThe customer service here varies drastically. I found that my credit card had two pending charges of $244.80 each because of a typo for the resort fee. I went to the front desk to ask someone to help me... and it took 20 minutes before I got to talk to someone. Then the person that was talking to me came up with a bunch of excuses and did not apologize even once. I got sick of him and went upstairs and called the front desk with my phone, hoping to talk to someone else. I finally got a manager... but even the manager did not apologize about the typo that created an extra $400 pending charges.\n\nI was also disappointed because my friends and I wanted to watch the Sirens of TI and it was our last night, and we only had time for the last show.... we went half an hour early to stand in the front... only to be told 5 minutes before the show was about to start that it has been cancelled due to technical difficulties.\n\nI honestly have to say that this was one of the most disappointing hotel I ever stayed at.