Good massage & nice spa but terrible customer service. \n\nI booked my appointment over 6 weeks ago after my husband got me a groupon for a 50 minute Swedish massage for when were came to town.  The groupon said to call & mention the deal so that is what I did.\n\nAfter a great massage I went to check out & reminded them of my groupon as I pulled it up on my phone. i was told they had no record of me wanting to use a groupon so I could not use it. i said I must have mentioned it, & I was told if I had mentioned the groupon they would have sent me a confirmation email. I went through my emails & found it, but when I pointed out the email I was told if it didn't mention the groupon then I must not have said anything about it when booking.\n\nI asked if I received the massage the groupon covered & was told yes. I said I didn't understand the issue then. Couldn't they scan my voucher & get their money like every other business that offers groupons? I was told it doesn't work this way. I have used groupon before & that is exactly how it worked.\n\nWhen I still asked why I couldn't use my groupon & the company still get their money, the employee said she wasn't able to reach the manager to ask if she could accept it. The employee did call the lady who took my appointment 6 weeks earlier & she said I never mentioned the groupon. Really? She remembers our conversation from amongst all the other appointments being made in the last 6 weeks? \n\nShe said since I ran the half marathon I could get a 15% discount runners received & I could get a refund from groupon. She explained I would only be paying $7.50 more. \n\nWell since groupon only likes giving credit it is not like I will get a refund. I will have to buy more groupons & risk whether or not the business will accept it. So as of now i am out the cost of the massage plus $90.\n\nSo despite this being a lovely spa, when i  am back in town I will patronize another location. If they don't like groupons they shouldn't offer them.