I had a terrible customer experience at this location today which is franchise owned by a lady named Pam and her husband.  I went in to order a drink that I had ordered two days prior from the same store.  The lady who took my order was Pam.  She said she could not fill my order because she was told to stay away from special orders.  I asked if I could speak with the manager and she acted like she did not hear me.  After going back and forth I decided to order the Veggie Delight minus ginger.  Another cashier by the name of Gabriela came to the front to take my order, Pam was rude, pointed at me and said I don't know what she wants.  There was about 5 people behind me in line, so I placed my order and stood at the pick up counter.  They fixed my juice last and put ginger in my juice even though I requested none.  I asked who was the manager, and they gave me a name Dom.  Five minutes later another girl came from the back to refund my order.  I asked again who was the manager and she said she was.  I asked who was the owner and she said Pam and her husband.  I proceeded to tell her about the poor customer service.  She never apologized or offered to fix my drink.  I told the manager I felt like her staff was being racist and will never again come back to that establishment.