THANK GOODNESS I LOVE Kate Beckinsale and John Cusack in the movie, Serendipity, enough to want to experience this restaurant - even if it's not the one in NY.\n\nLocation? LOVE. Although it's right outside of Caesar's Palace and all by itself.\n\nAs far as the SERVICE?  Fail, FAIL, fail, fail - what a joke.  You have got to be kidding me.  No one knows WTF they're doing there or their purpose of working at that place is, everyone is completely disheveled and unorganized and probably high off of something.\n\nPrices? EHH, not so much worth it. I'd rather eat a full meal (which I did beforehand) than spend way too much money for average food there.\n\nI went there with 3 other people to get a taste of their frozen hot chocolate (I've heard wonders about it) and thank god that made up for the terrible service we received.  I've read on here that the wait time to be seated is obnoxious ... we didn't EVEN have to wait (maybe because it was a weekday).  In fact, the restaurant wasn't even CLOSE to being full, but we ended up waiting for SERVICE. Can't ever win with this restaurant, can you?\n\nThe hostess sat us down and we waited at our table right under the Serendipity poster (ooh so exciting, for me at least!) for about 10 minutes with about 3 waiters/waitresses walking by our table multiple times.  Did anyone offer to take our order?  No.  We even managed to go out of our way from looking at the menu, to purposely lock eyes with the employees breezing on by, and NOT ONE WORD from any one of them.  I even saw from what looked like to be the manager, \""managing\"" the kitchen (which is in plain view for customers).  It's too bad that that 'manager' obviously doesn't know how to manage their employees.  Thank you beautiful, Kate & John, for being so romantic on that poster hanging on the wall and for entertaining me for that 10 minutes of no service.\n\nSo, while attempting not to die from heat exhaustion, all 4 of us got up and walked to the bar.  You think if you physically got up and moved to a location with a bartender, you'd get some service.  Bahahaha, NO!  Not at all.  After 5 minutes of sitting at the bar with unpleasant facial expressions written across all of our faces, the bartender finally noticed us.  After he handed us menus, we told him that we had already sat down, no one helped us at the table so that's why we went to the bar, and we obviously already knew what we wanted to order.\n\n/// Bartender: \""Oooh, so you already sat down eh?  Oh well I'm sorry about that [obviously not in a genuine voice, more like a 'sucks to be you!' tone]. Well, you know there's more than those flavors listed on the menu for the frozen hot chocolate.  We have a menu just for the frozen hot chocolate flavors.\""\n\nI don't care if you have a WHOLE other menu just for frozen hot chocolate, I just wanted to order my double oreo frozen hot chocolate and indulge in its party-in-your-mouth taste.\n\nAfter enjoying the frozen hot chocolate (which is huge, wish there was less whip cream in it) we ended up waiting another 10 minutes to get our bill ....... then another 5 minutes for the bartender flirting with the single chicks on the side of us to give us our bill ......... and another 5 minutes for him to take our credit cards and swipe them ........ and then, well, MORE WAITING.\n\nI would only go back here IN DESPERATION to get the frozen hot chocolate because the experience was SHITTY and the food's EXTREMELY over-priced. I've had better experiences from casino waitresses on the gambling floor. Other than that, I'd rather hold out and go to the original one in New York. Good luck, future victims!