I had an ongoing issue in my home and I had Pure come out. The plumber and I discussed solutions and then he got a 2nd opinion from management so that the actions they would take would have the best possible outcome. The next day Joe showed up, found the problem and worked hard to fix in the most cost effective manner.  I got at least two followup calls and a note to make sure that I was completely satisfied with their work. Great customer service and their work solved my problem. I will definitely recommend to friends and use again.