I was thinking the poor experience was due to first night or weekend jitters, while they were working the kinks out.  Unfortunately, when I checked the previous reviews I see that they have been open a couple weeks now.  \n\nWas there a problem with the food?  Oh, not particularly, but we didn't get our food for 20+ minutes and it was clear that the fries had been sitting out for a little while .  I guess it was cool that they gave us a heads up when we were ordering that it was taking awhile, but this was ridiculous, considering it was not that crowded (I've seen longer lines at the Camelback location with 1/2 the wait time for the food).  Additionally, we saw at least one party who went to complain about the wait time be told that their order had been mistakenly given to someone else!  \n\nSo while the food was fine...at this point in time, service is pretty bad.  Hopefully time will help solve the problem, but I doubt I'll ever see the inside of this Smashburger again.