For being such a big store they have a very limited selection. I never seem to be able to find the book I'm looking for, and it's not like they are unheard of books. When I find out that they don't have it in stock, they always offer to order it for me of course, but if that's the case then I would rather just get it cheaper on Amazon. Just so they know-- I'm willing to pay the full price if I can have the convenience of leaving with the book.\n\nI've told one employee helping me to find a book that I would just order it online at Amazon instead, and he gave me this lecture about how that would actually be more expensive with shipping... I'm a Prime member and I could get the book for 1/3 the price.\n\nI don't feel their cafe at this location is very good either. The red velvet cheesecake is dry, the stuffed pretzels aren't very stuffed, and I've had very poor coffee from here.\n\nTo be honest, I would probably never go in there if I didn't have a choice. All the other bookstores in town closed. Still, as many times as I go in there hoping to be able to start reading a book that very night, I always seem to end up buying on Amazon instead. Just scanning over my bank statements I would venture to say that they lost out on $2000, over textbooks, eBooks, & just my regular reading.\n\nThe Bourbonnais location is much better and I highly recommend it if you're in that area.