First of all let me say you have the rudest customer service agents that I have ever dealt with, and I have experienced the worst customer service out of any company I have done business with.  I accidentally booked the wrong departure flight.  Booking Friday 1am, thinking that I was flying out Friday in the middle of the night.  I found out as I was leaving to the airport as I was checking in.  I called your service center and the lady informed me that my ENTIRE flight was canceled.  Even my returning flight.  I did not mind paying my flight there since it was my fault for misreading the date.  But to cancel my return flight was just not right.  Thank god the service agent at the airport was amazing and put me on the flight that I thought I was booking for an additional fee, and fixed that I got to keep my already paid for return flight home.   To add to the frustrating on the return flight, after having boarded and ready for take off, the flight attended instructed the entire plane to de-board since there was some hydraulic fluids leaking from the airplane.  After sitting at the airport awaiting for several hours we were finally put on a new plane.  Only to be hours late back home.  I've flown spirit several times before and really did not have a bad experience.  But after this one I will be sure to never book a flight with Spirit again.  There are many companies out there who deserve my hard earned money and appreciate their customers.  Spirit may be a low cost leader, but you do not have to be the lowest in customer service.