We just bought a house in Moon Valley and was very excited to try Times Square especially to have them as the life long diner. Very disappointed. The service was very slow due to a couple parties. This was the excuse the Manager gave as part of her defense when I asked  for some sort of compensation after waiting for lengthy time for our food. The Manager could not afford an apology or some sort of discount, worse yet she argued \""the food was warm wasn't it?\"". My reply was simple, I'm sorry your business cannot afford customer service so we just won't come back here again. To make matters worse she walked away nodding her head NO. When we were still hospitable by paying our bill and paying the tip to the waiter whom was apologetic and walked with integrity she was standing across the restaurant STILL nodding her head NO. \n\nYelp, do you have a video tape upload option? If so, her reaction was astonishing. Experience never compensates for bad customer service, she may know what she's doing on the job but she forgets who she's doing it for, the customer.