Pros: Timely service; straightforward pricing; little to no upselling\n\nCons: $800 later, my car has the same issues it had before I visited Firestone.\n\nMy car started dying whenever I accelerated after slowing or stopping (turns, red lights, etc). When it did accelerate instead of dying, it was extremely jerky. I did a little research online and figured I might need new spark plugs. Firestone ran their electronic diagnosis ($100) and said yes, it was the spark plugs - and about five other issues (ignition housing, etc, etc). All told, the repairs would cost $700.\n\nMy car isn't new (14 years old) and this was the first time it's needed any repairs since I got it last year. So I paid the $700 and picked my car up a day later. The acceleration was noticeably smoother and the car didn't die -- for a grand total of 24 hours. Not a day after its Firestone visit, my car reverted to its jerky, dying ways.\n\nI called Firestone immediately and asked for a new appointment, but they were booked for the week. My car kept dying in potentially dangerous situations -- crowded intersections, busy roads, etc. When I finally got back to Firestone, they ran another diagnostic test (for free, thank goodness). This time, they said something was wrong with my transmission and that I should get the car's computer reflashed.\n\nWhen I directly asked the repair person, \""Why is my car having the exact same problems that it was having before you fixed it?\"" the man said, \""Honestly, I have no idea.\""\n\nAt least he was honest.\n\n(Also of note: I called a different repair shop about getting the computer reflashed, and they were adamant that reflashing wouldn't help when I described my car's problems.)