Let me first be clear as to why I gave two stars instead of one. The bartender in the Casino, an older gentleman, was FANTASTIC and the front desk people are really friendly. Now, when we arrived at the hotel we were optimistic because from the outside it looks great. We checked in without any issues and went to our room. This is where the problems started for us. The room was so dusty my boyfriend's asthma was set off within the first 10 minutes. Not only that, but there were hair curlers in the bed, the shower door was broken and the lamp next to the bed has EXPOSED WIRING! We called and req. our room be cleaned and to speak with a manager. The first time I was hung up on, and then they transferred me to the incorrect line, and then I just got the voicemail of someone who never called me back. I wasn't screaming and yelling I was very calm but I was definitely upset. This was a family trip, and all we wanted to do was spend time with our family but instead we had to wait for the maids and the engineer to come and get our room up to par. Also, the lobby smells like a moldy ashtray, and the chicken alfredo at the Tuscany Garden Italian restaurant just tasted like thick warm milk. Three of us had it and we didn't eat it. I will NEVER stay at this hotel again. I would rather pay more to stay at MGM!