I had a recent incident where 2 dress shirts I had brought in for cleaning were misplaced. Things happen yes, but it has been a bit of a nightmare dealing with the owner, Amish Amin, regarding compensation. Not only has this dragged on but his low-ball idea of a resolution is a $50 store credit for shirts that retailed at $85 each. I have been a patron for going on 8 yrs as I live around the corner, and easily spent ~$3000 in that time span. Despite this, Mr Amin's rude, unprofessional and outright unscrupulous way of conducting business has guaranteed that I will not be patronizing this business anymore and want to notify anyone of how 'fair-minded' this shyster is. As an entrepreneur myself, you make it right with the customer for lost/damaged property. THAT is good business.. I recently was there and witnessed him yelling disparagingly at a female patron regarding a purse damaged during a cleaning. Your money is good there until they have to take responsibility for damaging or misplacing your merchandise...and then the customer service turns nasty. Talk about bad business. To be fair, the staff at the Baseline store are good people; courteous, friendly and professional. Too bad that did not rub off on the owner who, in my opinion, lacks integrity and no longer deserves my business.