I'm still blown away by this awful person named Gary. Who does he think he is...? Please respond Gary, please. I, like everyone else (except for Jennifer b of course) had the exact same experience. If you ever gave this Gary guy your hard earned money I am sorry for you loss. I would guess you most likely contributed to his drug habit which clearly makes him one unbearable human being. He is by far the worst person I've ever encountered in customer service. If that's what he even calls it. Which I highly doubt. Gary if I were you id probably quit while I was ahead. You suck.