The cleaning services have always been great, but the employees we have had come to our house have left certain rooms smelling like cigarette smoke. I really don't think they have smoked inside our house, rather they smoked so often that they carried the smell with them. This was only a minor turn-off.\n\nThe greatest turn-off I experienced with this company was that someone from the company called my husband and left what I found to be quite a rude message. It said something along the lines of if we \""kept our house more organized\"" we would get better cleaning service. I'm sorry, but I don't need a critique of how I take care of my house. Not to mention that one of the times we had this company clean our home was at one of the most stressful and tragic times in our lives--hence why we hired a cleaning service to begin with!\n\nIt's really unfortunate, because I will not be hiring this company in the future, despite how much I liked their work. And doesn't everyone have a \""junk room\""? I told the employee she didn't need to worry about that room because I hadn't organized it yet! This is the only thing i can think of that the owner (I think that's who called) was referring to.\n\nVery disappointing.