I visited Nolen Kitchen midday on a weekday to buy a $50 gift card for a friend of mine with a very sick child. We'd taken up a collection and I went to 5 different restaurants for 5 different gift cards so they wouldn't have to worry about dinners.\n\nThe restaurant was empty when I showed up. I asked the hostess about getting a gift card. She looked confused. She told me to go wait by the bar. So I waited while she asked someone else who gave her the name of someone who would have to get the gift card for me.\n\nTurns out, I had to wait for the MANAGER to ring up the gift card and well, they informed me he was in the bathroom.\n\nI waited for TEN minutes, growing more and more impatient. All of the other restaurants were able to get me rung up and out within 5 minutes, and I didn't have a lot of time to spare as I was making purchases from two more restaurants after this one.\n\nThe manager came out, all apologies for not being out sooner. I was glad he didn't offer to shake my hand. Then, after making me wait a few minutes more, he came back and told mt their gift card system WAS DOWN...\n\nFIFTEEN MINUTES for a manager to get out of the crapper and tell me that he couldn't take my $50 in exchange for a gift card. What an incredible joke, and a bad one at that.\n\nI was disappointed for my friend, who apparently likes this backwards, screwed up place, but relieved that they didn't get any of our money that day. Based on their ability to royally screw up what was a five minute transaction at five other restaurants, I wouldn't recommend daring them to actually cook and serve a meal.