I don't like leaving negative feedback for anyone and always try to give the benefit of the doubt.  I understand it's a busy time but there is no excuse for bad manners.  That being said... Worst customer service ever!  Over they years I've used many different car service companies for business travel and this one has the worst service.  I was booking travel for a week out for my boss and submitted a request online; 24 hours later still hadn't heard a peep from them.  Next day I called to make sure they had received the request and get a confirmation number.  They guy basically told be he'd get to when he'd get to me and that there was time.  I gave him the benefit of the doubt and waited for a return call... nothing.  One and half days later  (today) I call again. I needed a confirmation number for my boss who was leaving this afternoon for other portions of his travel.  The same guy basically yelled at me and said he'd get back to me.  I tried to tell him I need the number today due to other travel.  Finally I just said \""Forget it, if your customer service is this bad I don't want to use you.\""  He could have politely said he's super busy but promised to get back to me.  If this company can't return a phone call in a deceit time frame, how can I rely on them to actually be reliable for a pickup? Not to mention that I wasn't even sure they could accommodate my request.  To bad for him... I work for a CEO of a major company and my boss will be traveling to Phoenix a lot over the next year and beyond.  He just lost a big chunk of change.