I used to love it here. Then, came the the \""temperamental\"" machine on visit three, that had seen too many customers and wasn't working well during my visit at the end of the day, (but the payment system was working just fine). And then came the visit when I was charged for a \""full\"" service but I only got a two second laser zap touch-up, and to my face I was told it was done... like I can't feel it... Then there was yesterday's visit, my last visit. First of all, it took two weeks to get in because the woman scheduling couldn't get it right. When I received my first appointment call confirmation for the wrong day, I let the receptionist know that there was a mix up, she said, \""Well, we're gonna have to ch...\"" I interrupted, having read the paperwork, I remember they charge for missing appointments and I said, \""You shouldn't charge me for this appointment, since it wasn't my mix-up.\"" The receptionist cleared her throat, said, \""Okay, well, let's try to fix this.\"" So, good I thought. Until the next week she called to confirm the wrong day again. I expressed I was getting frustrated, first getting charged for a full treatment when not receiving it and then the two-weeks of ill scheduling. After I arrived for my appointment yesterday, my 17 year old daughter with me, and my witness, the owner not only wouldn't make eye contact with me, but then called us into the room, where she was extremely rude. \""I hear you have a problem. What's going on?\"" Thinking maybe her tone is just nervousness, I proceed to tell her, she puts her hand up to motion for me to wait a minute and then calls the receptionist in. They stood near the door, squaring off, telling me they would never say they would charge for an appointment, she slipped up saying we screwed up our scheduling and then proceeded to tell me she can re-do the treatment that I was charged for at no-charge but, she says, it sounds like nothing will satisfy me, her voice getting louder and more angry as she talked, not letting me finish mind you. She blew the whole thing out of proportion and grossly mishandled it. My daughter and I will never go back. This morning, I have scabs on my face from how high the laser was after she was angry at me for addressing a situation. \nThis woman rushes through her clients, each time we've been there a client says, \""Oh, well, looks like you missed a spot...\"" EVERY TIME. I will never go back. Nobody should be treated people like this.