This is the worst experience I have ever had in the Auto service industry. I made an appointment for an oil change with a Groupon coupon I had purchased. My appointment was at 9am and I arrived on time. I asked how long it might be and was told an hour. I sat down in the waiting room with three other individuals who had arrived prior to me. The one gentleman was in for a tune up, one gal to have her breaks checked and another woman to get her brake pads replaced. Two hours and fifteen minutes later the four of us are still sitting there with no news or updates on our vehicles. The breaks checked gal decides she will need to come again another day and when she tells the clerk this he says, \""Are you sure? We are about to pull your car in now.\"" The break pads woman left after 3.5 hours. At 11:15 am the clerk comes to tell me that they did not have the correct oil filter for my car so they have ordered one but he doesn't feel comfortable letting me leave with the current one installed and asks if I can wait another 15 minutes. I reply by stating that I don't feel that I have a choice. At 12:54 he comes to tell me my car is ready. (What happened to 15 minutes?) He offers me six free oil change coupons for the inconvenience and states that \""it doesn't normally take this long.\"" Yet everyone else in the waiting room had been waiting nearly as long for their minor services as well. Four hours for an oil change? No offer to take me home, no communication as to what was taking so long, no honest apologies - just an offer to come back for free oil changes. Free or not, my time is worth more than that. I was not pleased when I left to get into my car to find my keys were dirty with a black residue and so was my steering wheel, emergency break and shifter. Yuck! I had to clean me and the inside of my car after my visit. I was sorely disappointed.