James was the first employee I encountered and he was polite, respectful, helpful and sympathetic to the cost of my brake job.  With all that had to be done, the bill was to be over $900.00.  I wasn't happy and this being my first visit, I did not plan on returning.  James went to his manager and they reduced my bill by 23%.  I still feel their prices are high, but I walked out of there a satisfied customer and plan on returning when the need arises.