I really want to believe that a cute little place that sells cupcakes magically whisks you away to another cream filled universe glittery and sparkly, alas, it is not to be. Actually, in reality, it seems to be too much effort to actually offer any customer service at all. I am planning a wedding and I thought I would get cupcakes from here instead of a cake. At $6.00 a cake (twice the amount in store) I figured what the ever let's do it right. I emailed them. and again. and finally called, the girl that answered the phone..ahem..went a lil somethin like this, hit it! \"" O yeah, well, like, the manager, she is like, not here. She is like the ONLY person that can answer any questions, So like. you are gonna have to call back, I CANT help you, at all..click.\"" end scene. AWESOME!! I am so glad that even after that I went further again and emailed, and finally got a generic return email, not answering any of my questions or even acting intrested in the fact that it would be over $2,000 in sales to them. OVER IT!! Its not even like they are that good AT ALL. So I will looking into yelp for a bakery cause the cupcakery is not cutting it.