I have been to this place twice and both times had bad experiences. First time I went in as a walk in at 10am with my daughter. The man who helped us said they could not take us as they were pretty busy. Totally understandable considering it was a Saturday. But it was the way he treated us that was very poor. I get that you are too busy to take us but how about exercising a little customer service and helping us schedule a later time or next day. He was very rude and dismissive. It was kind of embarrassing considering there was people all around us. Despite this we decided to try again the next day. I called and made an appt with the man who answered the phone. Not sure if it was same guy. We made it for last appt of the day. When we arrived two young ladies greeted us but could not find our appt. again instead of trying to accommodate us they just said we didn't have an appt so they couldn't take us. Then they said that we called the wrong salon. I tried to show them the number I called on my phone log but they refused to look at it. I checked it with the number on the store brochure and window and I had called the correct store. I told them this but no answer. Again no one tried to reschedule or even apologize for the confusion. I have been to many nail salons in different states and have never been treated so bad. Also this salon had one of the strongest product smells that I have ever experienced. I'm thinkin it all worked out for the best. Found a great place down the road.