After my first experience here, the food was good, but the service... ditzy. Does anyone who works here know what they're doing? I figured they'd just transitioned to the new downtown location and needed to work out some kinks. The issues weren't bad enough that I wouldn't come back, so I decided to give them a second chance. \n\nSecond chance, we called in an order to go. Just a large pepperoni pizza, nothing too difficult. The girl on the phone sounded super confused like she didn't know what was going on and my husband even commented that he was worried we'd get there and there would be a problem with the order. So we get there, I tell them I called in and order, and the 5 people working there all look around at each other and say, \""I didn't take an order\"". After telling them, \""Someone answered the phone because I placed an order\"" a girl comes out of the back and said she as the one who took the order. She handed us the pizza and didn't say anything. I had to ask what we owed. She looked lost and confused like she was on pills. The rest of the staff then tried to overcompensate by being phony friendly, which I wasn't going to buy since one of the girls was on her cell phone texting and wouldn't look at us. \n\nOverall, the food isn't bad, but I'm not sure it's worth dealing with the incompetent staff. I may give them one final chance before writing them off altogether.