I had the WORST customer service experience at the Sprint Store on Pecos and Russell. The employees were completely unknowledgeable, and Torrie the manager was absolutely incompetent. They lied about their product, services, and inventory, and routinely tried to up-charge myself and other customers while I was in the store. \n\nWarning: AVOID THIS STORE AT ALL COSTS!!!\n\nI recommend going to a corporate Sprint Store such at the Sprint Store on Flamingo and Maryland, as they care about customer relationships. The \""Sprint Store by Wireless Experts\"" on Pecos is run by an unprofessional staff who don't know their elbows from their sassholes.