The jury is still out on them at OUR house. \nCalled them today because our system is overflowing...the only advice that I took away from the interaction is for us to bypass the Kinetico System untill they could see the system. \n\nJust for them to\""see\"" the system, it will cost us $109.00 (service call fee plus the first thirty minutes of labor). If additional work is needed, then it's $15.00 for each 15 minutes. I asked about the lifetime guarantee that I heard on KDWN radio and was told that since we purchased our system in 1997 that we wouldn't be covered.\n So I ask then, if I'm not under warranty, why should I use your company for service? I got a, \""You can do whatever you want. We ARE the only company authorized to service our system.\"" \n\nI suppose that's a great answer if a warranty WAS being honored.\nAND, to top it off, they don't guarantee an appointment time...even though they charge their customers for the visit. I don't like paying to go to the dentist for maintenance on my teeth, but at least a gal gets an appointment time for THAT service.\n\nI'm astonished at companies (that want to keep my business) would automatically charge me a fee to determine what was wrong with THEIR system. I would think that they would stop by to see what's wrong first and then determine with me the best path to resolving. The \""service\"" person wanted to immediately transfer me to sales (probably so they could try and sell me a whole new system)...I didn't want a salesperson, I wanted SERVICE.