I went there with 4 people including myself, last Saturday night. I mistakingly took the advice of a reviewer that if you dine in the common area, you would not need a reservation. Got there around 8PM and the place was packed.\n\nThe hostess told us it would be 1- 1/2 hour wait, an obvious attempt to tell us we would not be seated. Since we drove all the way there, parked and had no back-up plan, we decided to have a drink and talk about what to do.\n\nI made it to the bar, but my 2 friends and wife were headed off at the pass by the hostess and told they could not go to the bar because it would be blocking traffic through the kitchen. Not kidding. The bar was not crowded, but small. Seats mostly taken, yes.\n\nI came back when I saw the horror on my wife and friends faces and asked her \"" So you are telling us we can wait 1-1/2 hour for a table, but not have a drink at the bar? How about the restrooms, are they off limits?\"" She promptly ignored my questions and started talking to incoming patrons. Very very rude and obnoxious.\n\nI know how it is in the industry, I have worked it and so has my wife. Yes, things can get busy, but this was simply silly.\n\nI warn the owners: Your place is hot, strike fast-yes-, but have a plan for longevity. In a market that is this fickle, with customer service like this, you won't get many repeat customers in the future once the buzz dies down. Like Pop-Rocks or Pet-Rocks, this will be your place in 2012 if you keep asleep at the wheel when it comes to the little things, like the customers satisfaction and desire for a good experience.\n\nI would not recommend this place unless they dramatically change their attitude.\n\nPAC