The first time I was there (a few months ago), I received very good service (4 stars). They gladly took care of a whole bunch of stuff (some identified by me, some by them and some by the computer) covered under warranty and provided a complimentary loaner vehicle. \n\nHowever, I have to deduct 2 stars because I was misinformed this past weekend and it cost me $500 that I should not have had to spend!!! \n\nI called them about my serpentine drive belt that started to unravel while I was on the road in the East Valley. They said the belt falls under the maintenance category which is warrantied up to 50k miles. I have 53k; therefore, I'm not covered. To have them repair it, it would cost $500. In a bind, I quickly called my trusted local shop and they said it'd be $200 so I figured the choice was easy and drove down to them. On my way over, the belt had unraveled so much that it wrapped around the power steering pulley so I lost power steering (which cost me an additional $300 to fix). \n\nFast forward to today, I'm at Chapman on Camelback for an unrelated issue. I mention to my SA what happened over the weekend and he said it would have been covered under my manufacturer warranty of 55k miles which I still qualify for and the belt normally lasts til at least 100k miles. WTF!\n\nI am now waiting to hear back from Chapman on Camelback as to whether or not they are going to reimburse me for the $500 that I spent all because I was misinformed by Chandler. I gave my SA a copy of the invoice and I just found a BMW bulletin online regarding this issue so I'm really hoping they do the right thing.