Just visited the HOTEL soon to be renamed Delano...we actually stayed in their all new Delano room, the hotel room itself is well designed, but the customer experience was horrible, and deserved 0 star!\n\nThe check-in took 45 minute when there were only 3-4 parties in front of me, although they are going through with their renovation, this is no excuse for the long wait.  We had specifically booked for a suite with 2 beds, but they weren't able to give us a regular room, so we ended up with a room that was designed for handicapped visitors (restrooms with handle bars).\n\nUpon entering the room, there trash left over from the previous visitor (unfinished drinks left on the table), and then the rest room there were half-washed glass cups (cuts with foams and not yet rinsed)....obviously someone was rushing to clean the rooms and forgot everything.\n\nFollowing morning, we requested for housekeeping by pushing the housekeeping button, but NO-SHOW, no housekeeping, we had to call again only to get a disgruntled cleaning lady who was very unwilling to come in and clean. After cleaning the room, and leaving, they left their cleaning detergents in the room.\n\nOverall, a very very poor customer service/experience for a very expensive room.