Their sales people are nice, of course. It's after you purchase that it goes downhill. A man named Howard, who claims his title is \""the man,\"" completely chewed out my husband for calling in to say our system wasn't working right and not wanting to pay $70 plus labor to have someone come out to look at it. When I went in to buy filters, the women in the shabby office (there is no retail storefront, but you have to buy the filters in person) were arguing and didn't bother to pretend they weren't bickering while I was in there.  I felt awkward and intrusive. Basically, this company is all about sales and not about service. It's a shame, because I like our Kinetico system.