When I got to the hotel, I let the front desk know that I needed a late checkout and needed SLEEP! I didn't t want to be disturbed at all. I had to pay extra for a 3:00 pm check out. It took me 30 minutes to find a place to park near my room. I was woke up FIVE times by housekeeping, even though my \""do not disturb\"" sign was on the door and I told them every time they tried to come in the room, that I had a late check out and they needed to leave me alone! When I called the front desk, their response was a (sucks for you like) \""Im sorry\"". That's about it. I had to pay for another day, just to get some sleep for a long drive ahead. I would expect better customer service and staff understanding of specific needs of their patrons. I travel to Phoenix quite often and I'll never stay at this place again! Another issue, in order to use the in room refrigerator, you have to PAY! I would not recommend this \""Resort\"" at all!