I am giving a generous 2 stars only because I had a good experience last year.   \n\nFirst, I am not a bike novice, but to these douche bags, everyone else is.  I may not have the highest end bikes, but I do own a $3500 a trek carbon road bike and a $4k specialized stumpjumper.  I have been riding bikes for 35 years, so I do know the difference between a juicy and a hayes.  \n\nSo for my experience this year, I rented the same bike I rented a year ago, but my experience was night and day.  Last year, everything was great, from service to the bike itself.  But this year, I called ahead and asked for  availability.  Kyle took my info, but never called me back.  Giving them the benefit of the doubt, I stopped in after getting into phx, and was pleased to get the bike, but unfortunately, they did a 5 minute check over of the bike.  On the trail, the worse of the worse experience.  Front brake dragged and rear was weak, a dangerous combination, at best.\n\nI took it back, and while they did fix it, they seem to assume I must have done damage to the bike.  Anyway, upon returning the bike, they were real knobs about a scratch on the seat post and then the guy told me it was his personal bike.  I told him if you rent out a mountain bike, for mountain biking, you might expect a scratch or two.  \n\nHe didn't like that.   I explained that he shouldn't rent his bike out then.