This used to be a five star rated facility for me but I will not utilize the service any further, moving forward. My vehicle took over an hour and 20 minutes to complete a basic wash.When I addressed to someone I was told that my car was stuck because the car in front of it was taking longer to clean. My car was already done. I paid $40 for a wash that should've only taken 10 to 20 minutes at most. The manager did not manage this situation well.