Mr. Puss got sick last month the day I had to leave town for a week for work. Estrella got me a rush appointment within 20 minutes of my initial call, took kitty in right away and carefully performed X-rays and blood tests. They sent me home with a bag full of meds (which my lucky pet sitter got to administer) and kept me up to date on test results via the phone. Once again I found them to be caring and responsive, and I will keep going back.