I am nearing the end of my 2 day stay today. To be fair I would rather give them a 2.5 star but with this experience I would rather round up.\n\nI traveled to Las Vegas as a christmas present for my brother. He needed a vacation so I drove him. I have been pretty dissapointed with this stay. My 9 year old with autism traveled with us also.\n\nThe check in experience was very quick. We are paying that resort fee plus $55 and without all the hiccups would have been okay. The lady was nice.\n\nI got some really nice customer service with Sery, Amanda and Mark.  I did get some eye rolling from other people also.\n\nOnce up in the room it looked okay. Things are worn and stained but for the money A-Okay.  Things were a little dirty on the surface of everything.\n\nMy son takes a shower and gets ready for bed. I pull back the covers and notice glitter and hair.  Someone forgot to change the sheets.  I also noticed as I pulled down the sheets hair smack in the middle of the bed --short hair -- I shiver to think what that is from.\n\nIt is approaching 8:30 pm and I would love to get my son in bed. I called they ordered all new bedding -- waited till 9:15 pm would love to get my son to bed -- walked down stairs suggested I change rooms and took off room for the night  plus tax. Changing rooms at 9:30 ish with a 9 year old with autism was challenging to say the least.\n\nWe change rooms get my son settled and go to get on the internet and that  did not work. Called help desk and they said someone needed to come up to the room to get the internet working.  5 minutes to 11pm so still awake hotel engineer reset the internet. Talked to from desk took off resort fee for one night. 10 minutes after 11 my son feel asleep,\n\nGo to get my car in the morning from Valet stop to get gas and noticed two small dings on the side of my car with red paint on it. I have a new car -- I filed a report just for the process --\n\nso management deems my two dings as worth a $25,00 credit and removal of the second resort fee -- as I was talking to manager re dents he offers to call shark reef to set it up so visit to santa in shark reef is painless I just have to go to shark reef will call and give them my name.\n\nI made the trek with my son across to shark reef go the will call to discover they have no clue who I am -- we left disappointed.  \nAll these little things have let up to a huge disapointment -- I would spend my money elsewhere --\n\non the plus side - huge bathroom son loved bathtub hence the 1/2 of extra star!