I went here twice over a few days while I was staying at the Hyatt next door. The first night had slow service but the burgers were good. So were the margaritas. A few nights later, the service was appalling. And I mean as bad as I have ever seen anywhere. We got seated right away but waited for 10 minutes before getting our drink order in. Then it was another 15 minutes for our thrown together margaritas with no salt or lime to arrive. And another half hour for two burgers to arrive. There were people walking up on the street waiting to get seated but after 10 minutes of nobody greeting them, they eventually walked away. Others got seated, waited and waited while nobody came to greet them and walked out without any wait staff knowing they were there. Others could not wait any longer to get seated so just walked in, found a table, sat down and were ignored. No idea where the manager was. I was in no rush and watching the horrific service play out in front of me was entertaining enough to stay. Right after our food arrived I ordered another drink which by the time we finished eating and it had not arrived yet, I told the kid waiting on us to forget it. No margarita is worth another 20 minutes of waiting. He looked surprised I was upset. He may have looked more surprised at the comical tip I left him. No excuse for such terrible service at such a premium location right downtown. No idea how this place stays open if this is normal for them. I can't say service is like this all the time but be warned if you go here. Give yourself plenty of time and prepare to be patient.