After a horrible haircut I called to notify the salon. They offered for me to come back and fix the haircut and even scheduled a new appointment. After I was told I was all set I was asked to hold again fit the third time. The receptionist came back and said they caulks no longer offer me a follow up visit. When I asked why she was completely clueless! I then asked to speak with a Manager and was transferred to a voicemail. In the process I might add, I was hung up on twice but called back even though t was annoying. The \""manager\"" called me back an hour later clueless of the events. After I explained she wasn't willing to do anything for me. I even reminded her that my first call was simply to notify them if the terrible stylist. Still she was not willing to correct the situation. I informed her that I would be taking my business elsewhere.