Our cat recently came down with some health issues that we could not afford to address. He was in pain and we decided the humane thing was to put him to sleep. We went to the ARL and asked the receptionist there if we had any other options available to us. \""Well basically the only thing you can do is sign him over for euthanasia\"" she said in the most uncaring, apathetic voice possible. We were heartbroken of course. \""Go wait by that door and someone will meet you.\"" After a few minutes another woman came out and took the carrier. \""I'll bring your carrier back out in a minute.\"" We said no, that's okay, keep the carrier. She said okay and took our cat to the back. And that was it. No kind words, no sympathetic gestures, no \""Would you like a moment before I take him?\"" No \""I'm sorry.\"" Nothing. For us this was one of the worst days of our lives but nobody at the ARL seemed to care, or at least have been trained to pretend to care, one bit. \n\nThey get a couple stars for offering a necessary service. But other than that, this place will only be associated with making a terrible day that much worse with their lack of caring or empathy.