Monopoly. Yeah, I went there. Really, if you want high speed internet do you have an alternative? No. Cox knows this and charges appropriately. The service is for the most part reliable but as luck has it when it goes down it seems to do so at the worst times. \n\nI really wish there was an alternative to paying out the nose for cable and internet services. We mainly watch 2-3 channels and that seems to be Nick Jr. and the Disney Channel for my 2 year old, the phone line is mainly used by people looking for the previous person who had our number, and $70 a month for the internet portion that's fast but not fast enough just leaves us going Ugh! every month when we pay the bill. \n\nIf you call in you can get good service, but we've also had clueless technicians come out and mangle our wiring, and they called in and added things that mucked up our bill. It's like sometimes the left hand doesn't know what the right hand is doing over there, and the consumer is the one who ends up having to fix their mess. \n\n2 Stars: One for Internet speed, One for customer service reps who are nice.