Your staff member was very helpful and made that visit extremely pleasant, but the order did not match those expectations. My graduation cake, did not even include my name and graduation class year, and congratulations. My balloons did not include the weight we paid for and was left out of the order, and I couldn't go back for it, so now I have to make another trip back for a refund. The balloon order was all jumbled up and tangled which was a pain to deal with. Also the balloon bouquet was not made, and after spending much time to untangle, we had to make them ourselves. This was extremely frustrating the day of a party to have to deal with.