Does any apartment renter *actually* like their property management company?  I think it's pretty rare.  We all have gripes.  However, in 11 years of renting, I've dealt with 5 property management companies and 2 owner-landlords.  The owner-landlords were by far the worse.  Of the 5 property management companies, Urban Land Interests earns the title of the worst.\n\nIt's not that they were so bad that I moved out because of them.  It's just that their properties (I only lived in 1, but priced several) are overpriced and their management is mediocre at best.  I don't know if the person (who I won't name) who is in charge of Bel Mora is just overworked and underpaid, or is a legitimate space-case, but dealing with them was often like pulling teeth.  I had an agreement with them for my move-out inspection that I wouldn't have the apartment all cleared out, because I was leaving very early the next morning, so I needed the bed still.  This information wasn't relayed to the rude and confused kid who came by to do the inspection (who I wasn't expecting - I thought the property manager was coming by).  He didn't want to do the inspection because the apartment wasn't empty, but after explaining the situation, he agreed to walk through with me.  He had to have been high if he thought I was going to let him do it without me seeing exactly what he noted.\n\nThe maintenance crew was always really nice, and when a maintenance request was submitted, it was addressed within a day or two.  So, they get an A.\n\nThe property itself was very nice (albeit overpriced).  For what I paid for a 2BR, 2BA on the 2nd floor in Madison, I paid for a 2BR, 2BA luxury apartment on the 15th floor in Milwaukee, overlooking Lake Michigan.  \n\nTheir handling of my security deposit was suspect.  There was a carpet stain that happened a year before we moved out.  When I called the property manager after it happened, they said they could just cut out the area of carpet that was ruined and replace it, and it would be around $100.  Or, I could leave it until I moved out and it would just be taken out of my security deposit.  Well, I opted for the latter, and it ended up costing me $350!  Pretty ridiculous, especially for a carpet that was complete crap when I moved in 2.5 years prior.  \n\nJust another way to milk me for more money.\n\nOverall, I don't suggest renting a property from Urban Land Interests.  It's a pretty tough market in Madison, because most landlords take advantage of renters because, well, they can with all the students.  I'd still suggest properties run by other management companies.