My bf and I went to SW the last night of our stay at Encore. Dinner was at 9 because we made our reservations last minute. I ordered the filet with lobster macaroni and he ordered the bone in rib eye with potatoe puree. Both steaks were ordered medium. \n\nWhen the food arrived, the rib eye was made nicely while my filet was the driest piece of steak I've ever eaten. I only eat filet at steakhouses and the cheesecake factory makes better filet than here. The steak was tender but didnt have any moisture in it, when pressing down with a fork, no juice came out at all. Our server was MIA and I had to hunt down the water guy to get me some bernaise sauce. The server never came by once to ask how food was. Sadly, even the bernaise couldnt save the steak and I waited and waited for the server to walk by so I could tell him that there is no way I could eat that anymore. 5-10 min passed and I was ignored. Once again the water guy came and asked whether I needed anything and I told him to get me the waiter. The nice water guy told me that my steak looked like medium rare to him.\n\nFinally, a different waiter came to ask what's going on and promptly apologized for the steak. He offered a change and I settled on a fish dish. I never saw the 1st server acknowledge us again. The fish dish (ono) came and it was also terrible but since the new server tried, I decided to not say anything. \n\nThe only saving grace of the dinner was the dark chocolate souffle with vanilla ice cream. This was brough on by our 1st server and he dropped it on the table with a loud clunk, maybe he is pissed that was complained?\n\nOverall, I felt that I spent $160 on a rib eye and a souffle. I wish I could leave Vegas with a bang, but what a disappointment.