Their one-size-fits-all approach just doesn't work for all kids. After two-and-a-half months of bi-weekly classes and private lessons, my son was more fearful of the water than when we started and had made little progress learning to actually swim. I spoke with his instructors (four different ones) and expressed my displeasure with the management, yet nothing was done. I was told to just keep trying and eventually my son would get used to swimming and all would be fine. I trusted this advice for a few days, but drew the line when he screamed in fear and became physically ill when we approached the pool. \n\nManagement REFUSED to give me a refund when I withdrew him from class. Instead, they informed me that they would retain a credit for the unused classes to be used for up to a year (as if I would be going back!). I guess they'd prefer I keep bringing my son back and risk scarring him for life. I asked to speak to the owner, but was told it wasn't an option. I guess leaving a negative review here and spreading the word to all of my friends is my only recourse. \n\nBy the way, after just nine days with a private instructor from another school, my son was swimming like a fish AND looked forward to each lesson. He now loves swimming. Clearly there's something wrong with Water Wings' methods, philosophy, and management.