Be careful of the dealership you choose to buy a Cadillac... \n\nWe were in the process of looking for a new Cadillac Escalade and at first the sales person was helpful in showing us a 2015 and we test drove the car a few weeks back.  We told him we had an Escalade that we were trading in and that we had just started looking and considering our options.  \n\nWe contacted the same sales person this past weekend and asked if he had a 2015 Escalade in inventory which he stated he did and we advised him that we would be coming by this past Saturday to see the car.  When we arrived the Sales Manager immediately took our keys to our Escalade and ran inside to get the General Manager, Tom, to have him look at our car.  \n\nWell, needless to say, this totally started out the wrong way from the very beginning.......... Tom, the General Manager, walked right past us and did not even acknowledge us.  His attitude was curt, very rude, negative and condescending.\n\nThe Sales Manager and Tom immediately started talking money (mind you we haven't even seen the car they supposedly had on the lot yet) and the pricing was different from what the Sales Manager had originally quoted by about a $2000-$2500 difference.  Not a lot in comparison to buying a $100,000 car, although, it is the principle, and we had not even seen the car.  \n\nWhen we asked if we could see the car they had on the lot they stated they must have just sold it and that they could not get another Escalade for about 2-3 months.  Tom went back to his office to see if there was another Escalade available and said that there was one although they would not have it in inventory for about 2-3 weeks.  Then he proceeded to tell us there were no Black Raven/Kona 2015 Escalades in AZ, maybe one in CA and 0 in NV.  We asked if they traded with other dealerships and again he stated there were none in AZ.  \n\nWe had purchased our previous Escalade when Earnhardt was Legends which was a good experience.  Going to Earnhardt was such a huge let down, they were so unbelievably rude, unprofessional and honestly they did not know the product they were selling.  Needless to say we were extremely disappointed in the way this whole situation was handled.  This was the WORST CUSTOMER SERVICE we have ever experienced and we left abruptly.  \n\nBottom line.... . we looked online that same day and low and behold we found 4 Black Raven/Kona 2015 Escalades, in AZ no doubt, and at Arrowhead Cadillac in Glendale.  \n\nJust fyi Earnhardt Cadillac...we drove off the lot on Sunday with our brand new 2015 Black Raven / Kona Interior Escalade from Arrowhead Cadillac.   \n\nFor those of you considering a Cadillac purchase, do not waste your time at Earnhardt Cadillac, make the drive and go to Arrowhead Cadillac in Glendale.  Arrowhead offered us the most incredible, professional experience we have ever had and they treat you like a person should be treated, with a little respect.   Everyone was happy, the dealership is beautiful and the Sales Managers know what they are doing, this was such a fun and seamless experience.  Arrowhead has earned our business.