Never, never buy a service contract from Best Buy on a phone - they don't deliver - AND don't deal with JR who is the manager and sexist piehole.\n\nBought an iPhone 5s and purchased a service contract.  The associate that helped me was obviously a trainee and it took several hours to get everything set up.  She described the service contract as complete - anything that happened to the phone, I would get a new one or mine would be fixed  (hard to do when they are solid state). When my phone overheated and died, I went to Best Buy to get a replacement (having paid $9.99 per month for this \""protection\"") .  FIRST, the manager JR asked if I had put the phone inthe oven with a casserole, and then told me that I jsut needed to turn it on.\n\nI went home to do what he suggested - plug it in to my computer - which he said would fix it, and saw that it could not connect through Itunes.  \n\nBack to the store I went and I was told I would need to pay them a $150 service fee to get a new phone.  I was stunned - why would I pay a service fee of $150 when I bought a full coverage contract - I was told the contract details had changed and probably the trainee failed to tell me the important detail.\n\nI have been a good customer for that store, but now will never return. EVER