HORRIBLE......HORRIBLE.......HORRIBLE.........HORRIBLE SERVICE \n\nI am a new customer for COX. when i signed up for new account, they said they gonna provide me 45.99/mo but when my first bill came i was SHOCKED to see the bill. The bill was $200. They have charged me $65.99/mo and added extra $60 for Modem Installation (which a guy came and simply plugged in and went) and they charged me another $60 for Router installation. This is the horrible part. I bought the router myself from fry's electronics and installed myself. Yes, that's true! So when i called them to tell this entire thing what happened they keep on transferring to different people keeping me waited for like 40 minutes on call and the worst part is i have to keep on repeating the same thing again and again. Finally, a guy helped and he adjusted my bill for the first month. And for the second month, they again charged me 65.99 (supposed to be 45.99). I have to call them again and tell the whole damn story and get the bill adjusted. This continued for the 3rd month as well. Every month they mess with my bill and they say that they have given me a promotion for 12 months for 45.99. I am very much DISAPPOINTED with them. \nAnd the service is also not very good. Every day, i lost my internet connection at around 1pm. My wife had trouble connecting wi-fi in her smart phone. They totally disappointed me and i hate COX. I am switching from cox from next month. Please think while taking this horrible service.