I'm definitely not a fan of the customer service, but the place has gotten pretty sweet after the remodel. (the ellipticals have TVs on them, and iphone/ipod hookups for charging while working out and using it)  The store next door went out of business or something, so they opened that up and and put the weight equipment in there.  They bought a whole bunch more elliptical and stationary bikes, and now it's quite a bit more cardio.  I'm kinda proud of them for it, honestly.  \nParking can be a little rough during the crowded hours, but if you don't mind walking a few extra rows, you'll be okay.