Found their online business when I was looking for a SNES part for a customer repair.  I place an order on the 1st and waited, and waited, and WAITED. On the 16th I had to finally call and asked about what happened to my order and all I got was the runaround. The employee had no clue how to handle the situation and said that he'll put a note on someones desk and get back to me. I called back on the 21st (still no part) and received a busy signal, then called back and no one answered the phone. I called later and talked to an employee that wasn't clear on where their employee (that deals with online orders) might be... maybe at another store and had no clue why I called and offered no help. I hung up the phone and send an email requesting a refund.\n  My big Beef is that not only that I'm a customer but a owner of an arcade that not only  offers a fun place to be but also repairs consoles for customers (usually within 10 days depending on instock parts). For me to tell a paying customer \""Sorry but it's been 21 days and I still can't get in the part in\"" is inexcusable. As for Gamer's Paradise I don't understand why they didn't catch their mistake before I called 16 days later wondering what happened to my order. It's not like it's a big business with thousands of employees. You think after a couple of days while checking their paypal account they would notice a discrepancy in their account of +$$$ in their paypal account and wonder why? Not only that no one knew what was going on with my order (oh thats _____ department), all that really needed to be said was \""Sorry, we f*cked up! We're sending out that part ASAP / give you a refund\"".\n  Bottom line, I will not be placing an order with this company ever again and advise others to do the same.