This review is long overdue, but hey, better late than never! I had heard a lot about Icehouse and that it was a must-try resto in Montreal. I am a fan of Southern comfort food so we ventured here for a friend's birthday in November (the month is relevant, you will see why soon enough). I had heard that it was rather small, and found out they did not in fact take reservations. When we arrived, we saw why; they have a max. seating of 25 people (we were originally 15 people in our party, of which 6 ended up staying to actually eat). We had given our name to the \""hostess\"" (mind you, there wait staff takes on the hipster \""I'm too cool for you\"" attitude which can be very off-putting) and were told it would be awhile. We ended up ordering drinks on the patio (which had heaters, but it was mid-November and pretty nippy out, so not ideal). We ordered a pitcher of beer, which came out half-head (such a rip off) and ended up costing 23$. After about 30 minutes of waiting outside, our group dwindled down to 6 people. We had debated leaving, at which point I went inside to pay for the pitcher, and was met with a rude \""we're not allowed to only sell alcohol, you have to order food too\"" speech from one of the waitresses. I explained to her that we had been waiting for over half an hour and had yet to be seated inside. We eventually decided to stay anyways, and were told that we could eat outside if we wanted to. Although I did not like the idea, we ended up staying. After ordering more drinks outside, a table freed up inside which we quickly grabbed. The tables are by no means capable of holding 5 big guys (and me), but we squished in and made due as we had no alternative. We each placed our order; I had the shrimp po-boy, while others around the table ordered 1/2 bucket ribs + 1/2 bucket fried chicken, full bucket of ribs, etc. Although our orders were, by my standards simple and easy to understand, the wait staff still managed to make a mistake. Instead of 1/2 & 1/2, they brought a full bucket of fried chicken and 2 half buckets of ribs. After explicitly explaining that they made a mistake (as they fought us on the issue saying that that was what we ordered), they brought out another 1/2 bucket of ribs. The food was decent, but not close to being as comforting as authentic southern food. And the wait staff left something to be desired in the customer service area... That being said, I would not recommend this place, nor would I willingly go back.