The only reason for two stars is bc Katsuya is at the hotel. But even then, the customer service at the SLS of dumb idiots get no stars. No one obtains reliability or accountability these days. Jankiest \""new\"" hotel I have ever been to. Got into my room and the light was out, tv froze plenty of times and they have the lamest \""cable\"" tv. When I checked out, they charged me for mini bar crap that had dust on top of the boxes that I didn't even eat, when I declined room service for my entire stay. And the gnarliest thing was that there were still pubes in my shower. \n\nWhat a bunch of dumb idiots that are running the place.