I don't think my fianc\u00e9 or I will ever return to a Black Angus. We don't go out often...so when we want to do something special on the weekends we want to skip the dishes end enjoy some fine cuisine and have a pleasurable evening together. However...our last experience was anything but.\n\nWe went to the Black Angus located in Chandler, Arizona on March 8th (so 2 and a half weeks ago from this point). It It seemed like a normal enough place and we were shown to our table. One of the first things we noticed, and my fianc\u00e9 asked about, was if the place used to be an IHOP...as the tables seemed to have that kind of quality to them.\n\nOur waitress Emily arrived, gave us our menus, and asked us what we'd like to drink. As we usually do we ordered lemonades. Emily said that they had strawberry-raspberry lemonades and, thinking this was just a flavor, we said sure. She promptly returned with our lemonades and, I will admit, we were pleasantly surprised. We just expected it to be a reddish colored drink but this had real fruit in it. So being as thirsty as I was (there was no water on the table up to this point) I downed mine in a quick fashion and asked for a refill. She then said she'd bring me back a water with the lemonade because they were $2.99 a refill. We were shocked. We just wanted lemonade period. We didn't know we'd ordered SPECIAL lemonades that were three dollar a drink. We reluctantly allowed her to get another one because we didn't know if there were any NORMAL lemonades at this point...since, after all, that's what we thought we asked for. We looked at the menu, which to me was horribly overpriced, and I asked my fianc\u00e9 if she was SURE this is where we wanted to eat. Since she was just trying to go with the flow of it she said it'd be fine and that it wasn't a big deal. If only...\n\nWe ordered the 2 for $54 meal deal that offered an appetizer, 2 sides per meal, and then the entree per each person. We got our sampler and were not impressed. It was okay but I've had the same kind of thing at Applebee's and other restaurants.\n\nWhen we finally got our meals...well...that's when things started to go from bad to worse. One of the things I noticed when I ordered my meal, which was a disappointment, was that the biggest sized steak available in this meal deal was a 12 oz new york or ribeye. Not what I'd call large by any means. When I looked at my steak, and began to cut it up, I managed to trim off about 20% of it in fat alone, and the portions of the sides were on the small side. My fianc\u00e9's meal was not much better. The grated parmesan looked and tasted odd and somehow, to her utter amazement, they managed to screw up the green beans somehow. Even two weeks later, when we mention all this to people, she still can't understand how someone can fail to cook green beans in such a way that they taste horrible. The food, overall, was of average quality and not what we'd expect from a place like Black Angus.\n\nOur waitress made a guest appearance once or twice (with the second time being to deliver the slice of cheesecake to top off our meal) so we were left wondering half the time if we had a waitress at all.\n\nFinally we elected to tip the waitress 15% of our bill since some of the problems were not hers and we didn't want her to have a bad evening which might boil over into someone else's bad meal experience. This took our total bill of $68.70 up to a bit over $79. \n\nWe were not thrilled with our visit to the establishment, as you can see. So we decided we'd go home and leave a comment on the website listed at the bottom of the receipt, like most restaurants have. When I put in the website I was confused: why is it asking what my opinions are on various combo ideas when I had a bad experience. I discovered this was the entire purpose of the website. I had to actually go to the Black Angus website and merely leave a comment.\n\nAt this point we were fairly content to leave it at that, now that we gave some feedback, but the manager of the restaurant, Matt, decided to contact us to discuss what happened and see what he could do to make it right. I told him I didn't believe it was his or Emily's fault about the prices, as they are decided by someone higher up in the food chain (no pun intended), but it would have been nice to have been informed about the refill price on these special lemonades, larger portion sizes, and for the staff to be a bit more attentive (it's odd having to share a water at a place where it averages $30 a person). I always believe in second chances but my fianc\u00e8 was a bit harder to convince I succeeded, as Matt offered to send us a gift card. \n\nOver a week passed by and nothing showed up in the mail. I actually had to contact Matt to find out what was going on and if one was sent at all. He said he'd forgotten it in his car but it would show up soon. Okay...that's fine. Things happen. Then it showed up today. A $20 gift card. We found it insulting. I don't know what we expected but not this.