So I love Serranos and when I come to AZ to visit family I usually always eat there once. On this particular trip my family wanted brunch instead of dinner so I suggested Brunchies. Terrible call. \n\nWe were seated at a table and helped by an elderly woman who seemed nice enough. 5 minutes in we have no water, silver wear, or our order taken. 10 minutes in we finally place our order. 30 minutes in we still have not received our food or the basket of sugar chips (which are good) even though people around us who arrived later have all got theirs. I ask for an update and I'm told the food will be right out. \n\n10 minutes later I ask again and they say its only two minutes away but at this point we are going to be late for a wedding I have to attend and can't wait any longer. We leave having eaten nothing. \n\nI've worked in th restaurant industry a long time and can say this experience ranks near the top of my worst ever list. Usually if an order is taking too long someone made a mistake, which is fine when a manager explains the hold up and often times even offers a free appetizer or something while you wait. It was over 40 minutes from the time we ordered until we left and not once die we receive an apology, explanation, or just an update from our server or a manager. I will never recommend Brunchies to anyone.