I have been to Tao before, though usually earlier in the evening and we liked it enough to go back. Well, that is the last time I will be going there and also the last time I will recommend that anyone else go either. \n\nLike many of the other reviewers I had made a dinner reservation (far in advance) for a Sat night dinner. The best time we could get was 10:15. After waiting in line for the \""reservation check-in\"" we were told they would call us when our table was ready and they gave us a pager. Well wait we did. We didn't get seated until and hour later! What kind of restaurant operation takes reservations and then makes you wait an hour anyway? That is really poor front of the house operation. \n\nFOOD: The Shabu-Shabu Filet was terrible. It tasted like they had left the raw meat sitting out for hours. The green beans we all ordered tasted like they drenched them in fish sauce, and I could tell that they had not changed the oil in their fryer in quite some time as the spring rolls (both appetizer and dessert kind) tasted like rancid oil and were too hard to bite through! Not one person at our table commented on liking their food. \n\nThe wait staff seemed to be attentive but that was only the first time our waiter came to the table. After that time we had to try and find our waiter to flag him down. When it came time to pay and we were obviously done for quite some time, he was nowhere to be found. Even worse, three of us paid to have sparkling water instead of just tap water and when we were about half way done with our glasses, someone actually came around and refilled them with with tap water! If you are going to hire people who can pay attention or at least ask the question, then maybe you should serve your waters in different glasses since there are three options.\n\nAfter our mediocre and ridiculously overpriced meal we went to go to the club upstairs. They came around and gave us stamps at the table that would allow us access without waiting in the long line and without paying. When the first person got to the front of the smaller line he was charged entry for two to get in ($50!!). Immediately we said, \""wait we don't have to pay\"" Instead of being able to credit him back for the charge or just giving him cash, the manager came over and gave him drink tickets instead. He acted like he was being soooo nice by giving him and the girl he paid for a ticket and then a second one each. What, 4 drinks for $50, not including tip?? Geee, thanks so much for the generosity. To top it all off, the club sucks. Cheesy, bad flow and really bad air flow. We decided to go up the Tao Beach instead to get outside and that was better as far as being able to move around and breath, but the cockroaches running around were a bit of a turnoff.\n\nWith all of the choices in Vegas now, this place needs to step up their service and food quality or be replaced.