I made an appointment for a blow dry online for 10 am. I received a text and an email confirmation. On arriving at 10 am I was told my appointment was for 10.35 am and I would have to wait, in a unapologetic fashion. I went to the awesome trader joes around the corner and arrived at 10.33 am, to see that they already had taken 2 clients.... My hair was started at 10.55 am or so. The blowdry was mediocre. To the owners credit, she did offer me a buy one, get one free deal which I declined, but has not replied to my email. I would have preferred a sincere apology. \n\nGo to the DryBar on 32nd! Amazing customer service and better Blowouts.