First visit went smoothly. Nice viewing room, comfortable and clean. When we left, their computer was broken so we couldn't get our cd. They agreed to mail it. It never came. Called after some hassle and then after a few weeks of waiting gave up and finally picked up. Guess the cd had come back to them or was lost??? Our gender scan cd had the wrong music on it. Not a huge deal but...the songs had meaning as we recently had a death in the family. It gets better... they got the gender wrong too. Lol was right before Christmas which sucked as people bought us stuff and had to return. This was supposed to be a gift for Thanksgiving dinner night for the whole family to watch which was completely ruined as we didn't get the disc until the next day. Shouldn't have taken weeks to get it. Not cool. They were nice once I was actually able to talk to someone. They didn't call back the first time and didn't respond to the email I sent. We agreed to come back in for a rescan. Rescan went ok. Had a 30 minute wait even though we had an appointment but at that point half my family was there and wasn't going to leave. We scheduled the second scan that was promised for the screw up. Showed up.... and office was closed... apparently they forgot? didn't care? Our appt was for feb 21st at 10:30... knocked no one there, called in vain BOTH locations hoping someone there could let us know what was going on. No answer. It was 10:20 when we arrived. We waited thinking maybe they made a mistake and then left. Sign on the door said closed until Feb 22nd....22nd not the 21st...  NO one answered their phones. Called both locations and even sent an e-mail.  No one ever seems to answer their phones. Especially cool because my husband and I had to take the morning off from work to be there. I get one even two minor mistakes but seriously wth? This business is really horribly run. Left yet another message asking to just get my money back. Paid cash so things aren't looking good. \nJust got a call form a young girl asking why I wasn't there for my appointment... what? I told them we were there and they weren't. Girl said... oh oops I put the wrong date on the door. Come back now... 30 minutes after scheduled appt. No one was there at 10:30! My party has all parted ways and are headed back to work so that would be a no... This places sucks. They have completely ruined every attempt to make this a nice treat for our family. Told her I just wanted my money back and she point-blank said NO. They don't give refunds. Warn everyone that this place is a sham. Young inexperienced girls doing gender checks and terrible scheduling and management. Requested to speak to the manager but doubt they will call me. Frustrating waste of time and money. Was in tears by the end of it all. I just wanted to see the baby. So disappointed.