I agree, worst customer service ever!! I dropped my bike's off on a Friday and told them I would pick it up in a week. I stopped in on the following Saturday and the bike was not ready. I was told if I came in later that afternoon it would be ready. I told them it could wait until Sunday so I left. When I returned on Sunday it hadn't even been touched. They claimed they were still waiting for parts!! I collected the two bikes and got out of there as quick as I could. I was planning on buying a cruiser there also, not in a million years after that experience.