The woman had family visiting from Switzerland, so they decided to Vegas it up.  We visited the Miracle Mile shops while her Aunt struck it big at some slots.  She decided to treat us for a meal and Cheeseburger Las Vegas, aka Cheeseburger At the Oasis was the recommendation.\n\nSeating was prompt and the ambiance was cool - pseudo Hawaii/surfer/L&L/Ultra-Hawaiian look...which for me...is blehh..  The waiter came and took our order about 15-20 minutes after we sat.. (this wasn't so bad..)\n\nI was debating on whether or not I should try the original burger \""Cheeseburger with an Attitude\"" or the \""Ahlili Burger\"".  I ended up with the Ahlili burger just for the fried egg and bacon.  I also had the notion to be adventurous and perhaps try a DIY Golden Bowl (http://www.yelp.com/biz/golden-bowl-charbroiled-teriyaki-6-long-beach) style burger:  Their cheeseburger with Avocado and covered in Teriyaki sauce.\n\nBUT NO.\n\nWe arrived at 9:00pm, so the night was still young (and this was a Thursday).  Explain WHY the waiter had NO gusto in his service and not happy at all to serve us.  I WANTED to try the DIY burger, but when he came to me his respose :\""{sigh}..what did you want...{frown/look/awkwardness}\"".   My response dropped from a full fledged custom burger to \""the alili burger\"".  He doesn't acknowledge me and walks off to the other member in our party.\n\nBeing Vegas, I would have thought that I could have a \""Vegas Burger Experience\"" - ie meat cooked the way I want it, toppings the way I want it, dressing and sides the way I want it, but I guess this wasn't burger king:  I couldn't have it the way I wanted it.\n\nWe sat and waited...and waited...and waited.  Drinks came out, their iced tea tasted like water...something was wrong with the mix I suppose.  We brought it to their attention, but instead of fixing it or trying to see what was wrong, our waiter simply said \""This is how it is\"".\n\nLovely.\n\nWe waited...and waited...and waited.  He never showed up until our food came out (1 hour later....really.   The woman's family were still in conversation.  They mentioned the long wait, but I was really hungry and did notice).  \n\nThe food was awesome.  I can't deny it.  The burger, even though it was cooked on the medium well side, it was good.  I preferred a bit more pink, but i wasn't given that option.  The cheeseburger was done well.  I could careless for their coleslaw actually...i didn't taste any dressing on it, and it seemed as if they wanted the pineapple taste to come through into it...but I didn't get that flavor on my palate.  \n\nOverall:  The food, although EXTREMELY long on a Thursday night, was worth the wait, IMO.  I would have appreciated better customer service, because lets face it:  It is apart of the dining experience.  This is the main reason as to why I did not give it a 3 or four stars.  Simply put, as the 2 stars state \""Meh.  I've experienced better\"".  \n\nHad the waiter been more friendly and explained the menu, I would have opted for the Cheeseburger Challenge, as my burger was small.  (And I could have gotten a tshirt!).\n\n\nIm confused though.  The guy seemed like a total douche...but offered us free cups as we left for the Cheeseburger: Reno location.  Im guessing they had closed down or something and gave the cup for free.  The woman used her charm and asked for another cup, which he smiled and hesitantly said yes to.  \n\nHad his simple smile then reflected during his service, we could have had 3 stars.\n\n\nAHH and dont be fooled by their \""Cheeseburger\"" brand ketchup in a squeeze bottle.  Its only Heinz. .