I scheduled my appointment via phone for my two cats.  All I needed was to get their claws trimmed and their teeth brushed and the guy scheduled me.  When I went into the store they didn't even ask me my name.  They saw I had a kitten (was only able to catch one of my kittens, the other wouldn't leave the house that day) and immediately took care of her.  Obviously it's mostly dogs, and as the guy said on the phone, if there is a cat in there they will do them first because they don't want the cats stressing out.  Love that!  So I got Zoey's claws trimmed, and to my dismay, she was being a lot easier on this professional!  I felt betrayed, Zoey is always giving me a hard time when I clip her claws.  Then I asked about the teeth brushing (this is where 5 stars goes to 4) and the lady said that cats don't need their teeth brushed because the foam doesn't work the same way it would for dogs.  Now, this is the first time I've ever heard this.  I've even looked it up before and from most of my reading it says cats should get their teeth brushed (some even say as often as humans).  Maybe that's her opinion, and while I would've preferred her to just brush them anyway, she just gave her some breath-spray instead.  Which is fine.  The customer service I received was great, but it still is confusing to me how the guy on the phone allowed me to scheduled a teeth cleaning but when I go in there, this lady tells me they don't do that for cats.  Hmm.  Just a bit of some confusion there.  Anyway, it was 5 dollars to get the claws trimmed and I was in and out in 5 minutes as well, overall great experience!  All the grooming seems to be done out in the open, which is really good to see, they shouldn't have anything to hide.  Everyone else in there was friendly.