A note to the owners of Cupcrazed: Your staff are overriding the brilliance of your product. For a company that has something great to brag about as this place does, the employees seem dis-interested and completely unmotivated. \n\nHaving arrived two hours before closing, and similar to other reports, the chairs were upside down on the tables sending a clear message that closing can't come fast enough for the employees. There was no ambiance as there was no music at all. I am only giving four stars because of the product, but the customer service and atmosphere is completely lacking. \n\nThis establishment has SO MUCH POTENTIAL which is a shame when they have credentials that other establishments could only dream about (winning the Food Network's Cupcake Wars: \n\nhttp://clclt.com/theclog/archives/2011/09/12/cupcrazed-cakery-in-fort-mill-sc-wins-food-networks-cupcake-wars\n\nIf this place is to thrive and if it's going to win my loyalty, it must treat their customers better and provide an experience that matches the notoriety of their product.