Disappointed is the key word. I was out looking for a new car, really unsure of exactly what I wanted. I know I was looking for a sedan that would be good on cross country trips something comfortable. The young sales person that I was speaking it with suggested maybe a lacrosse or a regal could meet my needs. I told him I would like to test drive one that is regular gas trippin and one that is a crossover since I've never driven a crossover vehicle. It was 105 degrees outside and he took me over to look at SUvs after we had already decided on a sedan. Once we got to the sedan I had to stand outside while he tried to find keys. I walked into the showroom and he was still looking for someone to give him keys to a couple of different vehicles we had picked out. After a few minutes I gave up and walked out, told the young man I would try another day when it was cooler.\n\n I believe some of the young newer sales person should be teamed with a more experienced person looking better answer questions. I don't know anything about the product because I never drove one.