Let me start by saying two things - I agree with the previous post about the rates and caring nature of the staff.  However, we had a less than ideal experience when using Commonwealth Animal Hospital near the end of the life of one of our kitties.\n\nAt the advice of our regular vet (a traveling vet), we took our limping kitty to get an xray done.  The xray showed an old and healed hip fracture that probably occurred when she was a feral cat (before we adopted her).  However, they didn't note the mass in her pelvis.  She did not get better...and we made a new appointment, called for results, had to call back again because the doctor did not call back.  After several rounds of phone tag and visits, we ended up at a specialist.  When it was apparent that she had cancer and was near the end of her life, CAH was very compassionate in helping us make the decision to put her to sleep.    We decided to get her cremated, and they said they would handle it and let us know when her ashes were ready to be picked up.  About 2 weeks later, we got a bill from the crematorium.  When we called them, they said the ashes had been delivered to CAH well before the bill was mailed...and they never called us.  \n\nIn sum, they were very kind and sympathetic, but disorganized.  We could have known what was going on with our kitty much sooner and settled into the notion that she was dying.  And getting the bill before the ashes was really poor form.  I doubt if we will go back.