only two stars cuz the food tasted good. i had the bonzai, which is ok. i think the carls jr. teriyaki burger tastes better though. my bf got a royal red robin and it was ok for him too. we also had some coleslaw and mac n' cheese but they never brought out napkins and utensils. we asked for some and we got napkins but the guy said the utensils were being washed. we thought that was weird but w/e. halfway through our meal and we still didnt get it. when we finished, we sat around for probably 10 minutes before we were noticed. they gave us to go boxes for our stuff and asked if we needed our check but we waited another while before we got it... maybe the staff has memory issues or something... our server came by and asked us how we were doing and i mentioned that we never got our utensils so she apologized and told her manager. the manager ended up comping the whole meal so we didn't have to pay at all. i'd prolly go to red robin again, just not this location...