I stayed in the main tower. Last time I stayed in the Palms Tower, which I liked very much. My room was dated and showed some wear. The shower head didn't work well and hot water took very long to heat up. The fitness center was a joke! A few exercise machines put into an unused room in the other tower was all that was provided without a charge. The TV there didn't work and the AC ran warm. Forget about this if you go. I was unable to print my boarding pass in the \""business center\""  and got no help from the agents at the Front Desk. I was charged for Internet access in the \""free zone\"" public areas after being told that I wouldn't be charged. All during my stay, I felt like your guest services staff were not happy or pleased to do so. The only bright spots for me were Charles in the Ceres Restaurant, Cliff and Rick at the Palms Port Cochere, and Ron at the Spa. They met and exceeded my expectations with pleasure.