If this was the first time I had ever been here I most certainly would not come back.  They are usually good,but today was not their day.\n\nFirst, there were three different parties waiting around noon on a not very busy Thursday.  It was almost ten minutes before the hostess showed up.\n\nI only wanted an appetizer and ordered potato skins.  After waiting almost 30 minutes, what I got was half done potato wedges, with about a tablespoon of sour cream, almost no bacon or chives, and very little cheese.  I asked the waitress for ketchup, and she promptly took an order for customers across the waiting room.  After almost ten  minutes, I finally got the ketchup, about a tablespoon.  After I had almost finished my \""meal\"", she finally asked if I wanted a drink refill which I got it over 5 min later.  Interestingly she said there was \""something going on in the kitchen\"".\n\nEveryone has a bad day, but managers need to realize that one experience like this can translate into many lost customers.  Again, I would return again at some point, but there is never any excuse for food or service like this no matter how bad a day the kitchen is having.  Obviously the manager was asleep at the wheel this lunch hour.