I have enjoyed Caribou at Park Road Shopping Center for 4 years and used to receive great and friendly service from their team.  They have made some changes to the team and I really do not enjoy going there anymore.  There is no chit-chat from the team, they often don't have coffee prepared, and sometimes I'm just ignored when I am ready to buy.  It's been tough and I've given them multiple chances, but I've moved on to better places.