I called early this morning to get an appointment today for my dog to be washed & groomed. I got him there a little early and went over the paperwork with \""Tiff.\"" I specifically asked her, and was charged for, the medicated shampoo because my dog has allergies. More on that later. She told me that he'd be ready before 5. \n\nI called at 4:40 and she said he was not done & that she would call me a little after 5. Well, we had another errand so we thought we'd just go do that & then go pick him up without waiting for her call. When we got there at 5, he still hadn't even been started yet!!! Why would they make an appointment for me at 12:30 knowing that they were overbooked and slammin' busy????? So we waited. \n\nWhen he came out he tail was still not cut short enough and there were numerous places that had fur sticking out that should have been cut. His eyebrows are totally uneven and now I have to trim him myself. \n\nAND NOW FOR THE WORST PART.... He came out smelling of some horrible, nauseating spray!!! I specifically told her that he had allergies & that's why I requested the allergy shampoo. Doesn't anybody listen??? My poor dog has been rubbing his face on the carpet all night and now needs another bath. I will never use this place again. 5 hours is way too long for a shampoo & groom!!! Thanks for nothing \""Tiff!!\""