I didn't even get to stay at this hotel, thanks to their deceptive business practices and the idiots they employ at customer service. A day after booking a package that included two free show tickets, I called--confused by a website they linked to in an email I received--and was informed that every day of my package was a \""blackout date,\"" which is why I couldn't book any tickets. Huh? I picked the dates on the calendar popup ON THEIR WEBSITE where it said \""check availability\"" and paid for a \""winter entertainment package,\"" then got a confirmation email saying to go pick out my show tickets.  After over an hour on the phone with probably six different people basically explaining how outrageous the whole situation was, they finally found tickets for me somehow and confirmed me for a date and time with seat numbers. I received a confirmation number and thought everything was fine. But then the next day they called me and said sorry, those ticket didn't exist, the confirmation number didn't confirm anything, and sorry that we wasted over an hour of your time yesterday but there's nothing we can do for you. Give me a fucking break. Cancelled my reservation, and now don't plan on seeing any show associated with them. I'd recommend you do the same.