THE SAME BAD THING HAPPENED TO ME!!! Driver completely forgot about picking us up at Luxor to catch our flight. We almost missed our flight because the driver's MIA. He refused to pick up the phone and lied to the operator that we were not there, whereas in fact we waited for more than an hour for him. When I confronted the driver later (whose phone number I happened to have because he misdialed me earlier for confusing my itinerary with another passenger!!!), he had to admit that he forgot about us totally and hanged up abruptly for \""in the middle of driving.\"" When I tried to get a refund at the ticket sales booth, the lady there was so aggressive that she actually walked out of the booth trying to hit me. Trying to get hold of the accounting office to get a refund was equally frustrating. I mean, I was already almost missing my flight and just want my money back, and they have made it impossibly hard.\n\nAll the 1 star reviewers (which should be 0 star anyway) share the experience that Ritz shuttle service is UNRELIABLE and stood the passenger up. Urrr...