I dread going to this store, and avoid it if all possible.  I even am willing to drive a lot farther to the Fry's Electronics which is 15 minutes more of a drive to get something.  That says a lot.  Now this post is not to say I prefer Fry's, but just added that point to show my disgust with this store.  I keep hearing about Best Buy chain needing to do some major changes to stay relevant in today's economy.  Look no further than on 83rd and Bell Road to understand the need for the changes.  Poor customer service and over priced items just make this place my last resort for electronics shopping.