Picture this.  Monday 5pm.  I finished shopping at Sam's.  Dying for a cup of coffee and a donut.  Drove to the Dunkin Donuts across the way from Sam's.  Gee, nobody at the counter.  Waited for somebody to come out.  Called out, Hello.  No response.  I called out again, \""hello, hello,  you have a customer here.\""  No answer.  Took a look into the back and saw that there was a young lady taking care of the drive-thru.  Yes, they have a drive-thru.  A drive-thru for better service? for better efficiency? to handle more customers?  Hmmmmm.\nWhat about the customer who has been in your store for 4 minutes without so much as an answer from ANYONE????  Finally, looking toward the back I see a tall, olive skinned guy open a door.  I say:  Hi, I would like to order.\""  He says, \""I'm busy right now, can you wait? \""  (kind of in a gruff manner)   I say:  OK, OK. (I really wanted that coffee).   With that he comes to the front, grabs two donuts and goes to the back without saying ONE word to me.  I wait another 2 minutes alone, in silence, in the front.  Waiting 2 minutes can seem like an eternity especially when for 7 minutes there has been no service.  I decided to leave and get my stuff elsewhere.  \nIt baffles me that in this economy, a store would let a customer walk out without a purchase.  So, no coffee purchase, no donut purchase, no treats for my family from Dunkin Donuts.  This particular Dunkin Donuts is located in a very active shopping area.  That is what is saving it.  I predict that with such bad service, in my case, no service, there will be declining sales or a closing of its doors.  The arrogance of the clerk, ignoring me knowing that I was there after speaking to me, and walking to the counter area without as much as a look in my direction, tells me that he has no interest in making this store a success.   Walmart is steps away and they sell donuts too--50 cents cheaper per donut than Dunkin Donuts.  Wake up Dunkin Donuts management. Wake up future customers.