Deplorable customer service. I lost my bag flying on their tiny aircraft from El Paso to Monterey. The agent tells me to taxi my bag but not to take the stub from the tag or to pick it up at my next destination in Phoenix. By the time I realized my bag was missing, I was in Monterey. I've made every effort to find my bag, but they've made no attempt to look for it. When I called the Phoenix office the lady was extremely rude and practically hung up on me after telling me it was not her problem and to check with my final destination. Not to mention the flights were small, cramped and extremely uncomfortable. I'll never fly with them again. I'll drive if I have to. At least that way I can account for my things better. if there was a rating lower than 1 star I would give it.