Very disappointed. Upon recommendation from someone else, I placed an order to rent a GPS for an international trip two weeks ahead of time. I received an email that the order was received and that I would get a tracking number as soon as it was shipped. Unfortunately, when they never happened I called. Had to leave a message but no one called back. I called again only to find out that they were out of the product but had never bothered to tell me. Had I known sooner, I could have gotten one from someone else. As it is, I'm basically out of luck. I was told to use my phone. Definitely not happy with this very poor service.