So I was contacted by  Bobi L. From customer service the day after my first review of Smashburger. I was impressed, as I did not expect a response. I told Bobi that I thought it showed  customer service  actually  cared what customers  thought.  Bobi offered to send smashbucks so that we could try them again. I told Bobi that I did not write the review hoping for a free meal, but that  I would  send my address as requested  and try again. Needless to say, that was about a month ago and I have not heard a word since (and no smashbucks). Maybe it takes a while to process? was nice to be initially  contacted (but not since), I still can not see us going back.