Our air went out, although it was replaced I was told by maintenance to prop up books or stuff to hold the drapes back from the vent part of the air conditioner. This just looks so ghetto. I shouldn't have to deal with stuff while on vacation. The worse part about it was that I e mailed a complaint and attached pictures of the lovely AC and have not heard back and when I called I was told the e mail was enough and was basically hung up on. And what's with all the dead crickets around the pool? Gross