For a busy place they are top of there game. Food was just so so for me. The burger has this crust around it that kinda hurts the gums and roof of your mouth when you bite into. Pretty sure it was the cheese the melts over. Get by the crusty part and the burger does taste fresh. If you like skinny shoestring crunchy fries then you will love these. For me not so much it was like eating warmed up potato sticks from a can. I did see managers and maybe a owner going around asking what they thought they never did come by our table prob since most of the fries and 1/3 of the burger was sitting there untouched. If it was the owner he was sitting outside playing with his cell phone more then asking people what they thought and it was lunch time. Personally I'll stick with Five Guys. Little more expensive but you get what you pay for with Five Guys!!!!