This location never really disappoints. The waitstaff is friendly, a manager always asks how things are. I stick with Outback because the food is consistently delicious. \n\nToday I ordered an 8 oz filet, classic cooked, medium. When my steak came out it was...just not what I pictured it normally looking like. It didn't have the dark crusty seared outside. It was thin. It was cooked about medium well/close to well, and probably due to this it was tough. The texture was the worst part because I get the filet for the texture. Despite the fact that it's not usually the MOST flavorful cut, it's worth the sliiiiiight loss in flavor for the tenderness. The classic seasoning & sort of crunchy seared outside completely makes up for the lack of flavor compared with other cuts. \n\nI am NOT the type of person who sends things back, however, my boyfriend confirmed my concerns by telling me that he didn't think it looked like a filet. So, when Andrew the manager came by and asked how things were, I quizzed him about what cut he thought it was. He got it right...8 oz filet. I told him I only asked because it wasn't what I was used to a filet looking/feeling/tasting like. He agreed that it wasn't ideal and insisted on getting me a new one. I told him it wasn't necessary, and if it was the filet I'd eat it despite the lack of the usual Outback perfection. Nope...Andrew wouldn't have that. He brought a new one. The new one was undercooked, but since Andrew waited to see the inside before leaving it with me, he promptly took it back to be fixed.  \n\nThis time it was PERFECT. It was thick like a filet should be, and was cooked exactly medium...red in the center but not bloody. The searing was precisely what I always look forward to at Outback. It was the best steak I've had in a long time.\n\nI was very happy with the way Andrew and our server Shelby made me feel like a valued guest and made me feel like it was OKAY to let them make my order perfect. I don't think I'll become one of those picky sender backer types, but it was nice to know that at this Outback location I don't ever have to settle for anything less than perfect. \n\nBetween Andrew and Shelby, this location has secured me as a customer and I will be back next time I want a fantastic steak!