I was out of the state when I got a phone call from my hysterical 16 year old daughter. Apparently, she and her friend had decided to color their hair and it turned into a disaster. This wouldn't be that big of a deal, except that this happened to be the day of a formal dance at her school. My daughter had walked to Sally's to try to figure out what to do. I told her to just ask the person working there to help. This girl helped my daughter find exactly what she needed to correct the problem. She was sympathetic and very kind and helped to save the day! Couple that with one of my very best friends stepping in like a fairy godmother and my daughter had a fantastic time at the dance...and she looked beautiful. :)