I have had a few \""okay\"" experiences with this florist in the past.  On Valentines Day 2013 my husband purchased their largest red rose arrangement for $300.  The presentation was nice, if a little dated, but sadly within just a couple days the flowers died.  Every other time I have received flowers from this company they have not lasted as long as other florists or even the cheap flowers from the supermarket.  I would rate the quality of the arrangements from this florist as 3/5.\n\nMost recently, my husband attempted to place a last minute balloon order at 3:30 pm from this company over the phone.  Their website states they are open until 5pm so he thought that may be enough time to pick up the balloons.  He was advised by the person who took his order that the balloons would be ready for pick up the same day.  When he arrived to the shop at 3:50 pm the shop was closed early and the store door hours stated they closed at 4pm.\n\nHow did this miscommunication happen?  Well, anyone who is thinking about ordering from this florist should be aware that the phone number they advertise actually goes to an off site call center that represents themselves as in-house.  My husband was lied to that he could get the balloons the same day when the florist closed early that day without informing their call center ordering team.  When my husband called the phone number (that they list on their website and on the door of their shop) as he stood outside the CLOSED shop, the person on the phone still tried to represent themselves as a florist on site and that the store was indeed open.  This was very frustrating and the miscommunication and outright lying wasted his time\n\nI understand that sometimes last minute orders cannot be filled but this business needs to update their website with their ACTUAL hours and make sure that whatever ordering service they use is updated with any exceptions to their hours. The call center ordering team that their phone number directs to also needs to be honest about the fact they are not on site.