The theater itself is nice and clean. 5 stars.\nI also like the fact Harkins is an AZ company (learned from the pre-movie slides).\nIf I was rating the building and janitorial functions... 5 stars.\nBring in all the other factors that make for a pleasant movie experience such as concessions and customer service, and it plummets. \n\nI always get a large popcorn, loyalty cup refill and an Ultimate Dog. \n\nConcessions are hit and miss...mostly miss.\nIt is irritating while standing in line to see employees talking behind the popcorn poppers in small groups while the lines are backed up.\nI rarely see a manager back in concessions. The ticket window must be really complicated and require constant supervision because I never see them in concessions.\nTip:\nMake sure you check anything you order at concessions that requires someone heating it before serving it BEFORE you give up your spot at the concession counter.\nI have been given over nuked hot dogs...both dog and bun more often than not. VERY VERY disappointing after paying concession prices.\n\nQuestions:\nHow hard can it be to look at a $5 hot dog and \""see\"" that it is over cooked?\nHow hard can it be to notice the ends of the hot dog bun are dry and hard?\n\nAnswer: Apparently it is VERY VERY difficult based on my experiences there!!!\nAs a side note...\nMy buddy often gets a pizza. The consistency is never there. One time it is under-cooked, second time, overcooked and sometimes just right.\n\n2 Stars - Because I feel ripped off every time I pay $5 for a supposedly \""Ultimate\"" dog.