Came here once a few years ago, but of what I can see from other reviews, I'm not the only one who recieved bad service.\n\nCame here with a party of about 7 or 8 on a Sunday morning.  We were told to wait, i forgot exactly how long, but we waited longer I remember.  When we were seated our drink orders were promptly taken.  And that was the only prompt thing about that experience.  About 20-30 minutes later our frozen hot chocolates arrive.  Still waiting for our drinks though.  The frozen hot chocolates were good, but not the best thing I've ever had.  \n\nAbout an hour later we're still waiting for our food.  I had to flag down our waitress and ask her what's up.  She said it was taking long because we ordered our burgers well done! Yea, cuz that takes an extra 45 minutes on the grill!  When the food finally comes out I remember some of the food being good, but some of it being gross and cold.  I ordered a chili dog.  Avoid that at all costs.  My bro ordered a pizza, it was gross and soggy.  The burgers and sandwiches were all good though.  All of our food came out at diffeent times, we were still waiting on drinks, and some of the food was cold!!\n\nI was so upset by the service that I went to complain to the manager.  She seemed understanding and said she would \""take care of it.\""  Honestly, I thought she was gonna knock off 20% or something.  Then our server, mad, comes by our table and throws our check on the table.  Nothing was changed on the bill.  I told her that the mamager said she was going modify our check, and she rudely told us no.  So, this time, furious, I go directly again to the mamanger and tell her what just happened.  I think she felt bad becuase I had previously complained and she said the entire bill was on the house. Wow, I really wasn't expecting that, especially for a bill of about 7-8 people.  So an extra star for the manager being understanding and the forzen hot chcoclate.  Other than that, I dont think I'll return.