Same thing. Poor customer service. They don't keep schedule. Simple oil change takes 5 hours and that happens with me twice. I dropped off my car on 10 am and was promises to have it back in couple hours. As I work in same shopping center And I told that I will come after my car at 3 pm when i finish my shift and I will need it by that time to get home. But I didn't receive any call at 3. That was my luck that the other employee got sick that day and I was have to take over her. I called them at 6 pm right before they close and asked about car. \""Oh, I was gonna call you. Your car is almost ready\"". I complained on such behavior and they did not even apologize.