Returned our call moments after calling after 7 at night upon discovery that our refrigerator was not cooling. Began diagnosing problem over the phone, let us know what steps we could take to preserve what was not ruined. Very polite helpful and understanding. After the tech came out to fully diagnosis the problem we called back within less than a half hour with a quote on the price of repair. Customer service was very honest and helpful in letting us know that it was not an appliance worth repairing. They even went above and beyond by answering general questions to help us move forward in our decision on what refrigerator to purchase. Thank you for your prompt, knowledgable, friendly customer service.