Stopped in for lunch, waited over 45 minutes from order time to entree delivery, Manager indicated he thought performance was unacceptable and offered a step ped up beverage ( what can you do to iced tea?) or a free dessert, We declined dessert at lunchtime and really just wanted to receive our order in a reasonable amount of time. Manager's apology and offer felt scripted, except he said \"" no worries\"" about 10 times. When the entree's arrived my guest's side item was missing.  It couldn't have been much worse and no genuine attempt at service recovery occurred. No rules, just wrong...