Love their chai tea. The expansion and additions in recent years have been really nice. I remember several occasions when I couldn't find a seat anywhere. So thankful that's not the case now - thanks for expanding! The noise level is usually low enough for working or studying, and the music selection is good.\n\nMy only complaint is the vibe given off by some of the employees. A few times I have felt almost unwelcome in the coffee shop. I am placing my order and the employee could not care less. The \""too cool for you,\"" hipster standoffish attitude can come across unpleasant. Where is the customer service? Smile more, I promise you everything is awesome!