I know I've given them multiple chances since it is conveniently located near work for me, and I keep thinking that this is going to get better.\n\nThe times I have gone here or have gotten take out, it has only been for lunch.  I think that the food is always good, so that's the reason that I go back, but the service is not all that spectacular.  I've had many bad experiences hoping that it'll just get better and am still waiting for it to happen.\n\nOnce experience I had, I had gone out to lunch with my coworkers and ordered a Build Your Own Salad and had requested for some fried chicken.  Our food came out, but the friend chicken came 15 minutes after my salad had come out.  The server asked me (with a sort of attitude) if I still wanted the chicken or not.  I said sure.  The manager asked if everything was okay, I told him of the situation, and he didn't seem that concerned, but he did take 50% off my bill.  \n\nOther experiences I've had, I have learned to now check if my food is correct for take out before getting back to work.  Examples: No extra ranch when I asked for it, another time, I had ordered sweet tea to go only to find out once I got back to the office they gave me unsweet tea, having to ask them for ketchup when I already told them in my order that I wanted some ketchup on the side.  It's those things that have happened to me.\n\nI just hope that they can step up their game because I do enjoy their food, but their service just really needs a lot of work.