Pacino's fell short on all requirements of a good restaurant. So it is Valentines Day night. I called in ahead of time and asked about the wait time, a discombobulated hostess shouted about in my ear trying to find out who could clean tables and how long and finally tells me they have one table open. We were there in a matter of only 5 minutes and saw plenty of open tables but shrugged it off. We waited while the table cleared and were sat down. After waiting nearly 25 minutes I finally caught the attention of a hostess and asked when we could expect to see our server and if we could see a menu. It is only now that I am told no menus are available that I can only opt in for their $40 per person 4 course pre fixe meal and neither one of us are 4 course hungry. I just asked that she have the server come over to the table to talk with us. *now quick side note I am an extremely observant person so when we were waiting for a table to clear earlier at the hostess desk I noticed the woman who should have been our waitress crying and being consoled by a girl near the front desk. Now I also have an empathetic heart and had felt sympathy for the woman when I saw this but if she had something going on that was interrupting her ability to work she should have gone and spoken with her manager for a solution*  Our waiter finally did come over and asked if we had questions about the pre fixe, I mentioned that we had never been told it was the only option and asked if we could order al a carte from the options available for the night. I was very kind yet firm in my request and before I even finished I got an onslaught of excuses, \""the computers can't input that\"" \""we don't have the capability\"" he even went as far as to begin to explain their food coding system and then finally did the right thing and said \""let me check to see if that is possible\"" his frustration showed through his voice and eyes but he came back and let me know they could and then inflated the al a carte prices pretty exorbitantly $25 for 5 shrimp raviolis $23 for their chicken with squash and scalloped potatoes on the side. His service got better as the night progressed and as he understood that my appreciation for him accommodating the request was not fake. My date said his food was good and mine was seeming the same until I bit into the middle of the ravioli and found that the center on each of them was still ice cold. I should have said something but I didn't, I was just tired from the day and the escapades already so I ate them avoiding the center on each. The food was good, minus the frozen centers, but I have to be honest in saying that Alessia's Ristorante Italiano down the way is of much better quality, taste and most importantly service. I also wanted to discuss the attitude of the owner, or at least I assume he was an owner or manager. He wore brightly colored red/orange pants with a striped orange shirt and graciously greeted every guest around us except our table. This was absolutely appalling! He even stopped by a table of what appeared to be regulars several times, laughing and personally removing their finished plates. I have a background with customer service and so I decided to give him a chance as not to misinterpret the body language of our table and looked him dead eye until he saw me and still I got nothing, not a polite head nod or a simple thank you. You really can not treat your guests like that, they have chosen to devote their time, money and valentines day to your restaurant and that is how you treat them? I think he is forgetting that his guests are who create their success, without us there won't be a need for what you have to offer. Any way, the only two good things I did experience were this, our waiters attitude finally turning around midway through our meal and I wish we would have been seated outside because I watched another waitress in a red dress hustling back and forth from the kitchen to the outside without skipping a beat giving her guests a great experience on their valentines day. I could tell because each person I could see through the open doors had a bliss filled smile on their face, the way everyone should have been made to feel that night.