I have been a fan of Heart and Soul Cafe since it opened, but unfortunately, I had a bad experience Saturday night. I made reservations and asked to be sat in the car inside the restaurant. I asked 3 times when I made the reservation if they would be able to seat us in the car at the time we would be there. I was assured that we would be. We invited another couple and told them about the car. When we arrived on time for our reservation, there was another couple in the car. They did not even have their food yet, so they had recently been seated. We were told they had been seated one and a half hours ago, which clearly was not the case. We had to sit at a table. So we decided to make the best of the experience. However, the disappointment continued. The drinks came one at a time, with one taking a long time to get to the table. The food arrival was even worse. Two people received their food, while the other two waited about 5 minutes. Then another plate arrived. One of us was still waiting for  food. So now 3 of us are waiting for the 4th person to get their food. It took about 10 more minutes to arrive. After finally getting the food, it tasted great. The drinks were great, but arrived slowly.  When ordering a 2nd drink, it had been made differently. Upon questioning the waiter, he said they ran out of limes, so they used other ingredients. They did remake the drink and it was better. I am on the VIP email they send out and they were offering 2 for 1, which we pointed out to the waiter when we arrived. When we received the bill, it did not have the discounts on it. We had to get the bill corrected. We left with a bad taste in our mouth about the experience and have decided that we probably won't go back. It seems the atmosphere and service has changed and not up to the standards that we have previously experienced.