I went in there with a problem with my Iphone 4 and went in to see what they could do for me. The tech that was there, specifically named Angelo, was extremely unhelpful, he took one look at my phone and basically laughed. Then proceeded to tell me there was nothing that he could do for me. I asked him why and he said because it was accidental damage and I told him I had insurance and he said it did not matter. He didn't bother to look up my account info, he didn't bother trying to find some sort of solution other than paying 600$ in full for a new phone. The only helpful one there was the guy that greets you at the door. Failed to get his name, which I should have. Then to top it all off I call to complain and they don't bother to answer their phones. Convenient. \nNot pleased. At all.