Very disappointed with this franchise lately. Not only are the stores looking emptier by the day, they went from values and coupons to not even honoring the rewards cards any more. Even airlines give you a nice grace period to collect rewards, but apparently Tropical Smoothie gave customers 1 month to come in and redeem their awards. Needless to say, I didn't know the program had ended and when I joyful entered the store thinking I would get the free smoothie I supposedly earned, I was denied. It seems like the place is becoming less and less customer friendly each time I visit it, not to mention all the employees and managers are kids and there is never anyone with management experience in the stores at any given time.\n\nCustomer service is very important to me so I will most likely stop going to this company.