Wow... You guys have OFFICIALLY hit a new low! First, you pulled a massively sneaky pete by tricking my fiance into a 2 year contract by offering a $100 promotion (and of course, forgetting to mention that accepting the promotion would mean a contract), then, after visiting the store, and calling several times to speak with your utterly incompetent reps, he finally managed to get the account canceled - double and triple checking that everything was completely paid. Now, mysteriously, several months later, we get a call from a COLLECTIONS agency stating that we owe AT&T money. When we called you guys to find out what the hell was going on - your unfortunate excuses for reps A. Couldn't find the account, and B. Upon finding the account didn't have any good excuses or reasons for not notifying us of an outstanding balance (especially since we made more than enough efforts to make sure that everything was 100% taken care of). Not only did we get a major attitude from not only your reps, but the sassy \""supervisor\"", but now we're also having to deal with some collection agency to get this taken care of. \n\nPLEASE SPARE YOURSELF THE HEADACHE AND NEVER DO BUSINESS WITH AT&T!!!!