We purchased a used 2011 Volvo C30 two years ago.  I have taken the car in now three times at the recommended service intervals.  The last time I was in, I had a pretty rotten experience with the service advisor, and when I went in this time I was 'armed for bear', expecting another rude confrontation.  Luckily my service advisor was Brandon Bonds.  Brandon was very polite and professional.  He complimented me on the car, and at every step in the process made it seem as if I was the only customer he had that day (not the case, they were very busy).  I got a ride home with Maria, who was a recently hired employee.  She had a great attitude, and I enjoyed our conversation immensely.  To my surprise, when Brandon called to tell me later in the day that the car was ready for pickup, he had Maria pick me up and deliver me back to the dealership.  Now THAT'S service.