I had previously reviewed the MGM Grand in Las Vegas and gave it four stars. Well, after staying there for five nights and experiencing all the bullshit we went through, it got dropped down to two stars. And that's ONLY because the staff there was friendly.\n\nSo we lock in the rate of $50 per night in February to travel in May. We book a king bed. When we get there--\""we're all out of king beds, we can upgrade you into the west wing for no charge. But a lot of people don't like the west wing, so if you don't like it, we can move you guys tomorrow.\"" Okay fine, we go to the west wing..even though I've been told by many people the West Wing rooms are shitty. So we get to the room, it's a dingy piece of crap. You walk in and literally walk right into the bathroom. Plus the room is SMALL!  \n\nSo the next day, we call the front desk. They say we can move between 2 and 4pm. So I check back at 2 they tell me to check back at 3:30. I call back at 3:30, \""okay we can move you to a king room (WHICH IS WHAT WE ORIGINALLY RESERVED!)--however it will be an hour before a bellhop can get your bags.\"" Are you f'ing kidding me!??! An hour!!?? Christ, I know the hotel is big, but still! We wound up carrying our bags from the West Wing to the front desk. Anyone who has stayed there knows that's a long freaking walk!  We complained to the front desk and told them at this point, we'd rather be staying at South Point (where we usually stay.) They got a manager and upgraded us to a suite.\n\nSo we get to the new room, turn the A/C on full blast and head out for our anniversary dinner at the fabulous T-Bones Steak House in Red Rock (read my review for that!)  We get back to the room around 11:00pm and it feels like we walked into a goddamn sauna! I call the front desk to let them know our A/C is not working. Okay,  we'll have someone right up. Couldn't give me a time frame. So now it's midnight, we're both tired so we call back and tell them to forget about it. Unbelievable. The A/C works, but it worked half-assed. The TV sucked as well, they're not HD TV's and the picture was very fuzzy. Also, our room safe was competely useless since the battery on it was low, so we couldn't use it. We also had no Do Not Disturb thing for the door, so I made one myself. If I called the front desk to ask for any of these things to be fixed, I'd probably be still waiting.\n\nOh it gets better. The kicker was the next night when we get into the elevator. There are like four people on the elevator, we are on the 11th floor. The four other people get off at 6. The elevator goes to 10 and then DROPS two floors. My wife and I had our lives flashing before our eyes. The elevator made a creaking noise and just dropped! Reminded me of the old Edge at Six Flags Great America.\n\nWe went to the Rainforest Cafe here one night, it was ok, nothing special. The lines for the breakfast and dinner buffets were absolutely ridiculous. We waited over 30 minutes for breakfast on a Tuesday morning and over 45 minutes for dinner on a Monday night. On Friday, we went to the Rio Buffet (The best I've ever had, again read my review for that) and waited all of 2 MINUTES. Take that! \n\nAgain, I only gave this place two stars because the employees are very friendly especially the dealers in the poker room. Stay away from here. Go to South Point instead.