I REALLY wish there were reviews for 1NS from last year. Unfortunately (like the 10+ people who wrote reviews), I feel COMPLETELY ripped off, with the WORST CUSTOMER SERVICE EVER. \n\nI would NEVER use 1NS group EVER AGAIN!!!!!! \n\nAll the details that others provided are real and legit. The customer service is good ONLY up to the point that you buy them. It says that refunds are available if you contact them before EDC for bus shuttles only, but no one responds. \n\nIf you're going to take a shuttle, highly recommend the OFFICIAL insomniac one. Yes, maybe the lines will be long too (but honestly, it's impossible to beat traffic unless you go early and leave early), but at least you know that it's reliable and will be running all night.\n\nPS. I love that they don't post their NUMBERS for anything so that you can never contact them and emails are easy to delete...