The shuttle from the airport to the rental car place is nice, but after that it kinda went down hill...\nThere was only 2 people serving customers at the counter, and it took over half an hour to get through 3 people... Thankfully I had made my reservation online and i was done at the counter in a couple of minutes. \nWent up to the parking garage to wait around for another 15mins until an staff member could take me to my car. We did the whole walk around thing and then he told me I needed to buy insurance, and I needed to sign for the additional charges...\nI am a novice car renter and at the time I was unaware that it is possible to decline this, especially as the staff member stated that it was a necessity and implied it was mandatory. I was only expecting this rental to cost about $500 instead it was over $800... This really put a spoiler on my trip and really pissed me off, that is some shady business practices Enterprise...