I choose this company because it was local and I'd rather give my money to small business. But working with Waste Management was much easier and RELIABLE!!! For several months the driver for recyclables wouldn't pick up. When you call to ask for pickup they can't do it until the following week so 5 out of 6 weeks we had no pickup. Now my trash pickup is the same..... you call and complain and they say it will be next week. Claudia (office manager) said they no longer wanted me as a customer!!    In this economy you would think that they would want more customers.  I wouldn't complain if someone would do their job!!!