I met the owner, Gary, when I showed up for my initial appt with SAM.  Sam didn't bother calling me to tell me that she wasn't going to show up, after I drove 40min to get there. I was furious. Gary was highly professional and helpful, and apologized for Sam's lack of basic professionalism.  \nAfter rescheduling the appt with Sam (against my better judgement), she cancelled on me AGAIN (only because I reached out to her first the day of to confirm).  I cannot understand how you run a business this way.  Perhaps she's a good stylist, but I cannot continue to waste my time with someone who doesn't respect my time. \n\nGary seems like a very good guy; I hope for the sake of his salon that he only contracts with legitimate, professional stylists, because ultimately it's his salon that suffers.