I have been a customer of Thai Lahna for 12 years.  The service I have received on my last three visits has been so bad, I now pledge to never return.  I don't make this decision lightly because they have pretty good food.  Last night I placed an order to go and was told it would be ready in 20 minutes.  I arrived 25 minutes later and was told it would be ready in another 10 minutes.  After waiting another 30 minutes (a total of 55 minutes since I had placed the order), I asked to see the manager who had been in the kitchen this whole time.  I was told she would be right out.  I stood there at the cash register another 10 minutes; no manager.  I asked again to see the manager (my food order was still not ready).  From the kitchen I heard \""Tell him I am too busy!\""  That was the last straw.  I asked for a refund on my credit card.  Instead of a refund, they charged my card a second time.  While she was fixing that, my order finally came out.  I told them to keep the food and give me my money, which they finally did.  This is a place where management has completely lost touch with what service is all about.  The girl at the counter was trying desperately to help me.  If the manager had put forth even a half effort, I might have been able to shrug it off.  Her total dismissal of the customer prompts me to take my business elsewhere.  I would encourage you to do likewise.