I went to 3 Monkeys looking to have some business cards printed with rounded edges since I was unhappy with the quality I had been recently receiving from overnightprints.com. The staff/owners said that even though this was a product they could produce, that they didn't know the price or turnaround time since they would have to send my file somewhere else to have it printed. They took down my name and number and said they'd call the next day with the information on the price and turnaround time for the cards.\n\nSeveral days went by without any response, so I called back and received an apology that they forgot to call and get the information and contact me and again I was told I'd be contacted later. They finally contacted me again that day and told me the cost and turnaround time. I needed the cards by a specific date, so instead of shipping the finished product to me we agreed that I would come pick the cards up a few days before the event I was purchasing them for.\n\nThe turnaround time came and went without any word from 3 Monkeys. I called during business hours and had to leave a voice mail asking about the status of my order since no one answered. Another day went by without any response so I sent an e-mail and received a phone call back saying that my order wasn't finished and that they \""told me\"" it wouldn't be done until sometime the following week.\n\nI called back again with no response during business hours and left a message asking for a refund since my order wouldn't be finished by the time I was originally promised and any time later they would be useless to me. Again I didn't receive a response until I sent an e-mail. They said they didn't receive my voice mail asking for a refund, but went ahead and refunded me.\n\nThey had some of the worst customer service I've ever dealt with and this was coming from the owners. From not knowing the cost and turnaround time of their products, forgetting to call back, not answering the phone during business hours, and especially not having a product done on time and then telling me it was my mistake when I have a voice mail as proof confirming when my order should've been done, I would not go back to 3 Monkeys and was extremely disappointed. I ended up having no business cards for the event and at that point I would've rather had lower quality cards from another printer than no cards at all.