I've stayed here twice only because my friends were staying here & I got a great offer, but not very happy wth their rooms. The beds are very uncomfortable, hard & woke up wth a backache. Its a no frills hotel! Their breakfast & lunch buffet are just ok. Not worth it 4 the price, the pizza tasted like it came frm a box. The good thing about their buffet is u serve ur own drinks. They have a couple stations. The guy at check in (in the vip area!) had a look on his face that said \""damn I don't want to be here.\"" His service was the same. He wasn't rude but lacked enthusiasm & wasn't helpful at all. He wasn't pleasant & barely even spoke. After he checked me in & gave me my little booklet I noticed (cause I was reading the info on the desk) that I didn't get my free drink coupons. I asked him, don't I get free drink coupons wth this promo & he looked confused. I pointed out the little sign on the desk, he looked at it & said \""oh yeah.\"" What a moron! Ay ay ay. This place does not get any stars for their svc! Oh & the resort fee is a rip off. I didn't use anything that they charge for & they still charge u 4 this. If u want good customer svc, a nice big room, on the strip at a good rate, stay at bally's! Ballys has all of that & no resort fees!