Called on a Thursday, they got me in the next day for my eye exam.  Had to wait a little, but the exam was quick, professional, and dead-on in terms of contacts and glasses prescription.  Selecting the frames was easy and they put together/priced a package for me in record time.  1 week because of custom lenses--and they were done and ready for pickup in exactly a week.  In the meantime the trial contacts had started to bother me so I called and asked if they could revert me back to my \""old\"" lens type with the new RX.  They did so willingly, ordered the trial lenses, and everything arrived on the same day to be picked up concurrent with my new lenses--which were perfect by the way.  Very happy with this location, particularly as I have had bad luck with other LensCrafters in other states in the past.  I'll keep coming here for my glasses needs!