COX STOLE MY PROPERTY! DO NOT LET THEM IN YOUR HOUSE! I ordered internet service and the tech inadvertently took my router. I don't believe it was intentional. What I am upset about is the way COX handled it. I called 4x and spent more than 2 hours on the phone just trying to get my property back. Each time they say they will return it or replace it and 27 days later and numerous calls and hours on the phone they have done nothing. I don't have an hour to waste every time I have t call them. I tried to be nice and that got me no where. the 4rth time I called I told them I was done being nice, return my property or I was reporting them to BBB and Police. The only reason I didn't file a police report is because the install tech was great. I don't think he did it on purpose he just took mine with his. The way cix handles the problem is horrid. How do these people have jobs treating there customers this way?