I attended this resort from 2/28/2013 through 3/6/2013.\nMy wife and I reserved a room for a work conference. My expectations were high because of the Fairmont name. The place wasn't horrible, but the service was lacking.\n\n1. The hotel nickel and dimed us. They charged us $20/night to valet our car. It would have been $10/night to park the car ourselves. Also, we only had a car for 3 of the 6 days that we stayed, and they charged us $10/day for the 3 days that we didn't even have a car, even though the front desk confirmed that we wouldn't be charged. Also, internet is about $15 per day, and an iced tea at the pool bar was $5. All the little charges were really annoying.\n\n2. The front desk person was rude. When we arrived, we found that my wife's company had put us in a room with two double beds. We asked the guy at the front desk if we could have a room with a queen or king size bed, but he refused and did not even apologize. So we both shared a double bed -- we could have stayed home and had nicer accommodations (or stayed at Hampton or a B&B).