They were sent out by my home warranty.  If I could give them less that one star, I would.  Unfriendly, slow, showed up 45 minutes after the appointment window (after I had told them I would have to take an afternoon off so I could be there in the window they stated), and the technician did not identify himself when he came to my house, I had to ask who he was and why he was here...  I do not understand how a business like the still keeps the doors open.  If I ever have appliance issues again, I will request my home warranty send anyone but this company.   Truly a horrible experience!