I've been here several times- either to get lunch or to pick up goods to go.  While the baked goods are fine, at each visit, I've been just flat-out shocked by the rudeness of the service.  The kicker is that I called to order a cake, but you know, if you won't even answer the phone professionally, I just don't have it in me anymore to excuse you.  I'll bake it myself...with love.