My wife and I went to Rio for a short vacation. This hotel is run down and not what it used to be. First Rio does not have the show above the ceiling. Which I use to enjoy watching. That is sad=T. \nCustomer service is not good either. The first room we had had a wet carpet floor, so the front desk gave us another room. Room 664 did not have soap etc. I had to call front desk to get soap. The hotel is outdated and needs new carpets. \nUpon checkout we had to pay a resort fee of 18 dollars per night plus a 12% tax rate which could not be waived. Even though the rooms for two nights is suppose to be comp. There were no signs , front desk did not even tell us there is a resort fee , etc. What is the point of a free couple of nights at Rio if you still have to pay for a resort fee. Complimentary means free not HIDDEN FEES!  \n\nTo put this in perspective .... The Gold Coast Casino which is next door DOES NOT charge you a dime when they give you complimentary nights. Gold Coast staff is friendly, have good restaurants open late at night, and provides shuttle services. And oh yeah...they have signs all over the front desk telling you there is a resort fee of 9.99 per night so you are aware of the fees. \n\nThe good:\nThey have a free shuttle that takes you to the strip every 30 minutes until 1am. Hotel is outdated but is in ok condition.\n\nThe bad:\nResort Fees are hidden.\nNot friendly front desk.\nNot not on the strip.\nHotel is out dated.\nNo good places to eat late at night in the hotel except Burger King (Yuk!).\n\nWould I stay here again? No way! I rather pay alittle more for a better hotel.