Where to start! They are lucky to get one star!!\n\nI recently bought a washer and dryer from Lowes to get delivered two days later on Sunday. Unfortunately I wasn't there to receive it but the wife waited in all day to get them. This is where the first issue happened, when she called and asked what time they would be delivering it, the answer was \""around 2 this afternoon\"". Great she thought I'll get that do the washing done and cook a lovely dinner. Around comes 5pm she calls them back to find out they had forgotten to put the washer and dryer on the delivery truck. So no washing and no dinner as the wife wasn't able to go shopping whilst I was working.\n\nWe accepted the mistake and re-arranged the delivery for the following Saturday (due to work, and the fact we needed to wash our clothes). \n\nAlong comes Saturday we get a phone call at half past eight (fantastic we can get them installed do some washing and we have all weekend). When I greeted the truck I found out that they had managed to smash the dryer up so it would need to be changed, but the washer was ok (although neither washer or dryer were in boxes to suggest they were new and now off the shop floor). After we got the washer installed we ran the test cycle which worked fine so we did medium load cycle for a total of five minuets before the drum fell off the rail and broke.\n\nSo now we have a week late washer installed that was broken, a dryer that was poorly handled in the truck so had to go back and now we had to wait in till the delivery truck could come and take the broken washer!!!\n\nWhen the truck did turn up the delivery guys were apologetic and promised a potential delivery later that day (Saturday) or first thing Sunday.\n\nSunday comes along, we wait till 0900 before calling them to find out what was going on. \""I'm sorry sir but the delivery team have gone and we don't have that model in store anymore\"".\nFirst point why the hell did we have to call to get this update!\nSecondly why the hell haven't Lowes got off the arses to help the customer!\n\nOutcome unknown, my advise to anyone who is using Lowes is to go to Home Depot or buy it and take it themselves from the store as the customer service will NOT help you. They will leave you to suffer and not do anything!