I have been coming to Cookies N' Clean with my two dogs for the last year and some change. I called in this morning to schedule an appointment for my smaller dog, and the new, less than knowledgeable sales associate, WYATT answered the phone. I told Wyatt that I would like to schedule an appointment for my dog to get groomed and told him if there is an opening for today that would be wonderful. He told me there was no wait and said for me to come right in. I thought it was my lucky day! After walking into the store with my pop, the lady working there (not sure of her name), looked at me as if I had 3 heads. \""Can I help you??\"", she asked with an attitude. I told her Wyatt said I could come right in and there was no need to schedule an appointment. She laughed at me and said, \""you need an appointment, we cant help you today.\"" This is the service I get after being loyal to you since you opened the store? Shove it up your anal cavity cookies and clean! I dont need your attitude and misinformed sales associates anymore. NO ATTEMPT to make things right, no apology, NO SERVICE!!