I don't like to be the guy who goes into a place one time and leaves a negative review.  If I have a bad experience I typically hold off reviewing and give the place another chance.  I didn't even get past the hostess stand at Customshop and I'm not sure that I will ever be back to try again.  \n\nWe've been talking about giving Customshop a try for a while now and decided last week to go for dinner while we were in the area.  Considering that it was 7:30 on a Friday and we had no reservation, our hopes weren't high that we'd get a seat, but it never hurts to try.  As expected, there were no available tables.  No big deal.  Like I said, it was expected.  \n\nHere's the problem:  don't talk about what you can't do for me  right in front of me.  Step away from the hostess stand, study your table map, confer with each other, pretend that you're trying to find a table for me--you know me, the guy who pays your salary?--pretend that you actually care.  Instead, a scowling and apparently harried waiter shot down every idea that the two slightly more--though not completely--helpful hostesses presented him with.  Poor form, indeed.  If this is the type of servers that are hired to work here, I'm glad that I didn't have to endure it for an entire meal.  \n\nWhat restaurant managers and owners need to understand is that uniqueness does not reign in Charlotte.  Chances are quite high that another restaurant 2 blocks away is serving the same type food in the same type atmosphere.  You've got to pull me in with service.