Beware..they lure you in with COUPONS.....\n\nOther than my nightmare airport experiences of getting to/leaving Vegas this Restaurant probably was the only other bad part about my trip to Vegas. \n\nIm usually pretty liberal when it comes to rating a restaurant taking into account service, cost, taste, experience, etc. Mr. WiLL is usually a pretty easy guy to please! however this place and me got off on the wrong foot. First of all I think I was instantly turned off that this Hawaiian themed restaurant had about 0% of Aloha in their menu....I mean I wasn't expecting an authentic hawaiian meal but I was thinking there would be some sort of commercialized Panda Express/Bahama Breeze attempt at it? Or even a few Musubi's would have shut me up when it comes to questioning why this place went with a Hawaiian theme....but seriously the only Aloha in this place was the jungle print menu...that being said they could add a few more fish tanks and called this place the Rain Forest Cafe. However there is two reasons why I ended up here as many times (3 times to be exact) as I did and thats because I was staying in treasure Island and I had a coupon. \n\nI've been to plenty of restaurants where service is non existent and it doesn't bother me because usually there is some yummy food that more than makes up for it. I understand why some places may not have the best of service for reasons such as being understaffed, cultural differences (In some cultures if a waitress is constantly coming to your table it means they want you to leave rather than enjoy your food & chat with your party), or just simply not well trained. However when it comes to a Chain like restaurant in a Casino one would think that basics courtesy would be the standard? Not for 2 out of my 3 experience\n\nMy first experience our waitress seemed to be....off in her own world? the place wasn't busy at all but she seemed preoccupied with something ....just not sure what it was. The plastic cups for our beverages was kind of a turn off as well. My Chicken burger was super dry and all the kahuna bbq sauce in the world could not save it...and believe me I TRIED SO HARD! lol\n\nThe 2nd time I came here for a drink and the bartender literally took 10 minutes to get to me because he was dancing behind the counter? and the place was dead with only like 3 people sitting at the bar. When the bartender finally took my drink order he totally got it wrong because I wanted one of those cool long margarita glasses and instead got a 10 oz disposable cup......fail....\n\nMy last experience was breakfast out by the pool....this experience was a lot better! The food was good, our server was actually happy to see us, and made an effort to make us feel welcomed.\n\nall in all my last experience is the only reason this place got two stars instead of one....however if you don't have a coupon there are better places on the strip to spend your money.