I love Paradise Bakery and have always had a great experience at this location, but not today.   The employee that helped us was clueless (later found out it was her first day...and believe me, it showed)...it took her entirely too long to locate the sandwiches on her order form that we were trying to order.   She served me chicken noodle soup that was broth only...sorry, we paid $10 for 2 soups and would like more than broth.  I discussed the situation with the employee that delivered our new soup and he only gave me the excuse of her being new = fail!  Make sure your employees are fully trained and representative of your brand even on your first day...it will go a long way!