Wow, after reading the reviews, I realized that I made the right decision to look further after talking to ADT regarding their services. To simply obtain info and understand the system took talking to 5 people and spending over an hour on the phone, one person actually suggested that I have someone come out as I had too many questions, I requested she connect me to someone else, as I was not going to spend my time with someone coming out if they didn't want to answer simple questions on the phone, she connected me with someone else, I finally told this person that if I was having this much difficulty with obtaining their services I didn't want to know what I would need to do if I had a problem, I then hung up. My 83 year old mother who had been sitting in the room listening, suggested I call cox, OMG what a difference!!! Nick was great and fully explained everything in less than 10 minutes, and the price was much cheaper. Stay away from ADT check Cox!!!