Third year in a row now with Elara, but much disappointment this trip.  Elara had a standard of service with us after the first two years that didn't seem to exist at all this time.  Checked in Easter Sunday and checked out Wednesday morning.  From the moment we walked into the hallway on the 29th floor, we noticed the change.  There was a huge food smear on the entrance way to our room that was disgusting to say the least.  It was never cleaned the whole time (right around shin level, about 8 inches in diameter).  Room automation was inoperable and we couldn't turn off any of the sofa lighting until midway through the 2nd day when an \""engineer\"" came to our room and discovered it was unplugged inside the lighting unit.  Did he bother to check any of the other features or offer to check them; no sir, he just left after plugging it in.\n\nThe once beautiful leather couch was full of food and trash; one only had to move a cushion to experience that wonderful sight.  Both chairs in the living were very unclean as well.  The chaise in the bedroom, which we loved, was missing from the room.  We don't vacation often enough to spend our time sitting in our room and calling in obvious discrepancies, so unfortunately, we let most of it go.  Unfortunately, we paid an extra $150/night for this upgrade and didn't get close to what we paid for....