Today I went to Lenscrafters to get a new contact prescription and a new pair of glasses. I had an appointment set for 11am and was first helped around 11:05 to get the initial screening before the actual eye exam. By 11:30 I was just waiting for the doctor to get back from \""running to the post office\"". I was told I should start looking at frames while waiting, so I did and was quickly approached by a worker offering to answer any questions etc.  At this point I felt great about the service and was happy with my overall experience. Finally the doctor was back and took me in at 11:40 for the eye exam including the pupil dilation. While the dilation was setting in I was told to continue looking at frames again until the doctor could see me again. Ten minutes later I figured I should go check in with the doctor to finish up the exam. By this time I had pretty much found the frames I wanted and thought I would be out of there soon (it had already been almost an hour and a half since I arrived). \n\nFinally the eye exam was over and I came back out to find the woman who had been helping me with the glasses to finish and pay for them. Come to find out, there were 2 other customers that she was helping which meant I had to continue to wait just to pay for the frames. It was now 12:40 and I was assuming I would have been able to finish getting frames, seeing as I had actually made an appointment for contacts and glasses when these other customers had just walked in. As I waited for another 20 minutes, one of the two woman working the desk decided to take customers that had just walked in even though I had been there since 11am. The customer sitting next to me even said something to the worker, asking why these new people were being seen when I had been there so long. She said she would \""take care of it\"" but did nothing to help me. Finally at 1:15 I gave up. I could not wait any longer and gave the woman the glasses I would have bought, and told her I could not wait for her. Had they not been so terrible with customer service, maybe I would have waited a little longer. There was such terrible communication between the employees and the customers--- no one knew when they would be helped or if they ever would. Maybe they should have a sign in sheet with the time of arrival so that you knew how long of a wait it might be. \n\n I will now NEVER go back to lenscrafters, and I suggest you also find I different place to get an eye exam or get new glasses. It will not be worth the wait.