The hotel ground and pool area is pretty nice and well kept . The staff are friendly but not so helpful. For instance gave us no advise of where to walk the dog or which areas we're supposed to keep the dog away from. Also when we scheduled the room service for the next day( you have to let them know if you have a dog in the room in advance) and took the dog for a walk and came back and the room wasn't cleaned after 2 hours. The rooms are dusty and don't feel clean . The carpets in the rooms and hallways are old and don't look or feel clean. The air conditioner in the rooms wasn't working \nAnd they brought us a floor heater which wasn't enough to keep the room warm in the cold winter.The  4 paws program costs $150 per 6 day stay and all they gave us was an old dirty pet bed and a pet dish which we didn't think was clean to use .The towels in the room were old and felt like they've been used for many many years. Overall the ground and the pools were the nicest part of the hotel and the rooms were the worst part of the hotel did not feel like a five star hotel. Oh and the beds are super uncomfortable and so as the pillows. We were here for our first year wedding anniversary and it was noted in the reservation but not once was acknowledged. The food is pricey and not really worth it . Two orders of salmon and a guacamole and chips starter cost us almost $70 . The next day we went out and shopped for dinner.