When did customer service die? I have no idea but it does not exist here. I had an interview in Ballentyne and I had some downtime between appointments. I went here to do a little work on my laptop and enjoy a light lunch. I waited until well after the lunch rush around 2 PM. Since I was there on my own, I sat in the bar area. \n\nMy order was not terribly complicated. I ordered a grilled cheese sandwich and turkey chili combo. My food arrived after a moderate wait and looked appetizing. The grilled cheese sandwich was well prepared but the turkey chili was repulsive. Think about Hormel chili being dumped out of a can and then over seasoned to the point that it was inedible and you have an idea of how bad this was. \n\nThe problem was worsened by the fact  that my server did not check back on me once during the entire meal. My tea was never refilled and nobody came by to ask \""How is your meal?\"" which is generally considered to be Restaurant 101. My server seemed to be more focused on chatting with friends and doing her side work so that she could punch out on time. \n\nWhen someone arrived after the meal was clearly finished, she finally asked if everything was ok. I told her that the chili was inedible. It was clear that I had only taken one bite and then pushed it aside. She apologized and then brought the check which included a charge for the uneaten chili. I had an appointment scheduled and decided that $5 worth of chili was not worth dealing with drama. I paid the check and left. At least I know a restaurant to avoid the next time I am in Charlotte, NC.