Car was there and ready, however no information was given on a $350 deposit on the car, and my girlfriend didn't have the money in the account.  They would not speak with me over the phone or allow me to pay online.  Horrible customer service and policies.  Too worried about lawsuits to a hysteria driven level.  Never going to rent a car from this company again.  enterprise booked a car for less and no deposit, and accepted my card information online with verification.