I have never been to this location however I have worked with this goodwill through Goodwill's online auction site, shopgoodwill.com . When a small piece of my auction item did not arrive in the package that was sent to me, I contacted them to see about locating the piece and shipping it to me. Danielle replied to my email very empathetically, located the item and apologized for the oversight. She then emailed me when the item was shipped out.\n\nAbove and beyond customer service. Thank you Danielle!