Well, let's start with the good. Location. The Flamingo is dead set in the middle of the strip and the rates were super cheap. 2 stars, 1 for each good point.\n\nThe rest... the casino's ventilation system is in need of a major overhaul. The cigarette smoke saturated the casino to the point where I could not keep my eyes open. The walk to the room via the elevators was gross. The elevators were dated, worn and the floor lights did not work. The carpets were dirty and the ice maker on our floor was broken. It's an older casino, so not a big deal.\n\nThe rooms were what was expected for the price we paid and I was going to give the Flamingo 3 stars, but...\n\nOn the way out of the room, we saw a bed bug. This is my first experience with a bed bug and who knew they were so fast! We stepped on it and looked it up to confirm. Yep, bed bug. We saw none in our room, but we thought we would still let the front desk know. The woman behind the front desk responded with a synopsis of what a bed bug was and its traits. Thanks, Wiki, but maybe you needed to be more concerned with this guest's experience. She then proceeded to tell me they were nocturnal and implied I was making it up by stating the time of day. The hallways are always dark, you boob, and bed bugs don't wear watches. I wasn't looking for a comp, just someone to acknowledge and do something about the guests if it became an issue.\n\nThis lack of customer service dropped my rating from a 3 to a 2 star.