Like many I wouldn't even think on reviewing a fast food restaurant but on this occasion I have to...if I could give this restaurant a minus two starts it wouldn't be because the food...my girlfriend loves it and I tend to enjoy their chili...is good!!...on August 19 I wanted to enjoy chili for lunch and offer my girlfriend to bring one for her , so on my way home I decided to run by the drive thru as many time I have done...the staff has always been great but to my surprise this time was the very unprofessional manager who was at the window with the other female employee...I normally will ask for extra crackers for our chili and I have never ever before had been refuse by anyone to drop a few more into the bag...this time the very unprofessional manager refuse to give me some extra after telling me that each chili order gets two packages!!..yet my order which was two chili's only had three in the bag..now..either she was having a bad day and for that she shouldn't be either at the restaurant much less the window or she needs to get her attitude check or be retrain in customer service and customer satisfaction..I don't plan to return to that restaurant as long this lady is there...I forgive but don't forget because as she is I am in the customer service and as much as I may be having a bad day I don't feel a customer should take anyone's frustrations and she shouldn't take hers on anyone...maybe that's why the employees aren't happy working there either!!...well hope the red hair girl do something about this she got great commercials..