Due to an unavoidable emergency I recently had to cancel my family's holiday trip to Las Vegas. I realized I would lose my deposit of a 1 night's stay. I called the reservations number to cancel and was treated with the finest customer service, even expressing regret that we had to cancel our trip and inviting us to please come back soon. Within the hour I received a statement of the settlement of my cancellation. Unfortunately things did not go well from that point forward. The amount refunded to me was not correct according to the settlement statement and when I called to inquire about it, I got \"" Tanya\"" in accounting. Tanya refused to give me her last name and after requesting to speak to someone else or a supervisor THREE times- she continued to be rude and told me no one else could help me, refusing to transfer me other than to say she could transfer me back to reservations. (Obviously reservations wasn't able to resolve an accounting error.)\nI had heard this was a classy hotel and expected to be treated with basic courtesy- nope!! Just rude Tanya. Best wishes to you, Tanya. I hope that when you have a legitimate customer service issue of your own, you are connected with someone kinder and more pleasant than you to resolve the issue. The Palazzo should be ashamed to have someone so rude and unprofessional working in accounting. Check your credit card receipts folks- TANYA is processing them!!!!!