We had an appointment for 430 pm. The place is busy. Several more people walked in with an appointment after us and before we knew it, there were 20 people in the waiting area and our truck still had not been touched after 30 mins. I counted three workers in the service area (one just standing there) and one at the desk. I am taking an educated guess that they have over scheduled and all appointments have shown up and they are very understaffed. Well, an hour later, they came out with a list of problems with our truck and they would not be able to align it. Needless to say, we did not get our truck aligned. :-( getting a second opinion. Staff was nice, though. Lonnie is great. Sorry, Lonnie for two stars, but we are almost positive that the list of problems they gave us is overkill. Will not be back. Too many other places in Phoenix. They offer waterin the waiting area, however, the fridge does not keep it cold. It is room temperature.