We will never take our dog here again! We scheduled an appointment and dropped her off on time. We called 2 1/2 hours later because we hadn't heard anything from them and we were told they had not even started yet! When she was finally done (4 hours after original appt.) the cut was FAR from worth the wait. The groomer was very rude and we didn't get any sort of apology for the wait. NEVER AGAIN!!