O my goodness gratuitous I am and was incredibly disappointed by the way this place is managed and run. Never have I had such terrible service but what makes it worst is that it was from multiple people (including the manager) WOW!! Only reason this place has 2 stars and not 1 is becasue it is located in a cool hotel. No way no how will not ever stop by at this place again. Incredibly rude and unhelpful people. I was appalled at the way the manager or supervisor lady we spoke to runs this place. We walked by on the weekend of my birthday before heading back to LA around 11:30am on a Sunday and was told by the hostess that they were currently not seating anyone and to check back in about 20 minutes. We tried to ask if we can just sit at a table and have a drink but again she was persistant with more or less the same answer but in a much more rude way.  So we took a walk around Mandalay for a bit then upon our return around 12 we were told the same thing. At this point we were a bit frustrated and mad so we asked to speak to their manager. The lady came out and explained to us that they were changing cooks so could not seat anyone. But not only that in a very rude and snarky type of way, almost as if speaking and explainng was painful. We just wanted to sit out by the patio area and have a few drinks and people watch. But apperantly thats way to much to ask for these people. We finally ended up getting a table after somewhat of a heated confrontation from the bitter clueless manager. We had a few drinks and bought a few bread items/pastries from inside but could definitely feel the unpleasent welcome. How difficult is it to say sorry the kitchen is currently closed but if you wish to sit outside and enjoy some drinks go ahead. I mean geez it is freaking VEGAS how can you deny people drinks, she was very clear and did not want to let us sit in the patio table area she said we could sit at the bar but I guess customer service and making money is not exactly their first priority here... If I were the owner or person in charge I would seriously think about training the employees better. I know the hostess was just following directions but one would expect a person such as the female manager/supervisor to be a bit more competent with customer service as apposed to chasing money away. Will definitley tell everyone I know that is going to Vegas (specificly Mandalay Bay) to avoid this place like the plague.