I have to use one star?\n\nI used to be a regular customer at Calistro California Bistro. We discovered this place one day because we wanted a new happy hour place. I love flatbreads and this place had (key word had) awesome flatbread.  Things have recently changed here and the flatbread is no longer made in house and it's not very good. It is plain and not nearly as flavorful as the previous version. \n\nThe service used to be awesome but now it isn't.  Maybe they just didn't want me to be a regular customer anymore. Who knows?\n\nOne night I ordered a burger that was not prepared to my liking. Simple fix = make a new one. Instead they cooked the existing one more and over cooked it. Any chef knows this will happen. Laziness always prevails. \n\nThe best part is the manager passively aggressively said \""My burger was prepared the right way\"" (as if I was the problem).  So I passively aggressively posted this review. \nThen the manager offers to make another one. I have already waited about 45 minutes at this point - why not continue to wait? Clearly I have nothing better to do. So I reluctantly agreed because I actually liked coming there. So after another 30 minutes I am presented with a burger.  It was the way I asked for it to be, the FIRST two times.  But I'm still not happy and since I had waited so long I wasn't even hungry anymore.  I could have gone to another restaurant, ordered and eaten by this point. \n\nMy question is who accommodates me for all of the time wasted waiting for food that should have been prepared the right way the first 2 times I asked? \nCalistro actually charged me for my burger, never once gave me a reason to come back, no apology for their gross inadequacies and laziness in the kitchen. Nothing.  Every other successful restaurant tries to make immediate amends while the customer is there. There should never be an instance where management should indicate to someone - that they are the problem, not the food preparation.   When that customer leaves and you do nothing this is what you end up with. Bad reviews. \nTake advice from the marketing gurus at Starbucks. You have a bad experience and the next drink is on them. Coupon in hand when you leave. No choice but to come back and how quickly do we forget the bad time.\n\n\nThe restaurant is in a tough location, they aren't very busy whenever I'm there. I would think they would want to keep regular customers (2-3 times a week) happy.  But I guess they really don't want me dining there anyway. I take service like this personally.