*****Just stop now and sign up for internet with any other company except Centurylink*****\n\nSince May I have had subpar service with this company. I have called about 5 times to complain that I am only getting 5mb per second on all my devices. Every time I call, the person on the other end tells me that the service looks great on their end. They don't listen when I tell them that I am getting 5Mb on 3 devices and I should not have to reset the modem every two days like they tell me too. \nNo one listens to what I need and it is a bunch of lies. Today, I called to cancel and Ginger (the rep) told me that I have a 12 month commitment. Mind you that I signed up for a no-contract service. She said that I owe $20 per month for the unused months (8 months left). She said that I could only cancel within the first 30 days. I let her know that I have called 5 times about the bad service. She cannot see the notes on her end and she is not linked to notes from technical issues. How can someone in retention not be able to see the history of the account to be able to get the full picture. \nAnother lie and ploy to get you to sign up and make you pay even more when you want to cancel. \nI don't want much, I just want my devices to have more than 5Mb per second. I asked to speak to a supervisor and Ginger refused to transfer me. She said she can send an email and then hung up on me. Yes, she hung up on me. That is CenturyLink in a nutshell. Pull this call, 9/26/2014 at about 2:10pm and the rep name is Ginger. All I want is to leave. I don't want to do business with your company because you are shady and crooked. You cannot do business like this in 2014 and I will let every last human know to stay away. You cannot put NO CONTRACT on the front page of your website and then tell me I am in a 12 month \""commitment\"". \nPlease make it right. Not only for me but for future customers. \n1. Ginger cannot hang up on me even though I am an angry customer. I believe I called the retention number. Not only does she not help resolve an issue I have been having for months, she hangs up on me. She should be repremanded\n2.  Change the wording on your website to either say 12 month contract or truly allow customer to cancel anytime under your no contract. No Contract- Is a lie. it is not called a contract but it is a 12 month commitment. (how funny does that sound and is it different to you and I). I called to cancel and I will have to pay  $20 per month for the unused months left in my \""commitment\""\n2. They throttle your service. You do not have the speed that you pay for. They will slow you down to a crawl if you use your service. \n3. The modem is the cheapest. When I signed up I was told that I had to use their modem/WIFI. If you use any devices wirelessly, stay away from Centurylink. I sold my $200 WIFI with the latest technology to go with their $39 one.  The jokes on me.\n4. You will not get the service you pay for and complaining will do absolutelynothing. Don't be sold on the price they give you.\n\nAgain, I just want to leave, I am unhappy because I pay for a service that I am not getting. All I ask is for you to honor we initially agreed upon. NO CONTRACT. It is simple, COX does it, Time Warner does too. When the customer does not want the service, we just part ways.