To whom it may concern. Today my family and I visited your lake pleasant and Happy Valley Location. I'm sad to have to be reporting that our dining experience was far below satisfactory. Let me begin by telling you the manner in which your \""Lead Brooke B\"" presented herself in front of paying customers has left us with a sour feeling  in our stomachs and heavy hearts for the other 2 employees Sam and Jenn for having to report to such a person.\n\nOur experience began after ordering we observed  Brooke tell Jenn (while Jenn was cutting paper we're assuming for trays) that she should pretend she was getting payed while at work and go actually work. You could see on Jenn's face she was mortified and holding back the tears. I went and grabbed the manager on duty and I apologize I didn't get his name. I told him what I heard and he said Brooke's just having a bad day and apologized on her behalf.. Okay being the understanding person that I am I get being in a serving  industry you have good an bad days, just like any one we human. But to my dismay Brooke's lack of professionalism didn't end there.\n\nBrooke had asked Sam to hurry it up with the shakes that making shakes wasn't rocket science. Moments later Brooke asked Jenn to go outside to clean the tables. Jenn cleaned 2 but one family was still eating. I witnessed her taking the food they were done with and went back to the register as the line was getting pretty backed up...\n\nWhen Brooke noticed the out side dining area was still dirty, Brooke grabbed the manager and said I can't believe her (Jenn) if I could I swear I'd smack the shit out of her..\n\nThen walked to Jenn and pulled her mid sentence helping a customer and let's go outside and chat about what I mean when I ask for something to be done. At the very second I couldn't take it I stopped her and said. You are ruining our dining expirence. How dare you talk to your colleges like this.. Brooke started laughing and asked if I was serious.. I replied this is no laughing matter and you should stop smiling immediately. As a business owner my self I am appalled that she thinks this is funny. I told her my family  are paying customers and have the right to enjoy our meal but instead I have been taking notes on her behavior. She said she was sorry but that's how she is she was just kidding with them and everyone likes it or leaves it. I told her she should be apologizing to Sam and Jenn for acting that way and the rest of the diner for literally ruining all our meals. at this time an older couple behind us started clapping an thanked us for standing up for in there words those 2 poor girls.. I told Brooke that once we left I  will be contacting the franchise owner. She grabbed her badge and said here is my name and its a corporation not a franchise. My family and I left utterly disgusted.\n\nThe attitude and complete lack of respect for her colleges makes me sick to my stomach. We will never be returning to any other smash burger and negativity travels fast. One oh shit moment erases a life time of compliments. I will be sharing my story with anyone who will listen including social media, yelp and the BBB.\n\nFor the sake of those 2 wonderful employees sake I hope this message is heard and that Brooke is reprimanded accordingly.\n\nPlease feel free to reach me by email at Mrsbrittanytafoya@gmail\n\n\nThank you for you time,\n\nBrittany Tafoya\nCEO and Owner of ATR Preschool