When I noticed my kitty starting to constantly, vigorously scratch her head, especially around her eye, I made an appointment for here.  Went to the appointment and waited for almost 3 hours before seeing anyone. Hearing all the dogs barking for that long terrified her that much more.  Then I finally got in waited some more, saw the vet assistant for only a couple minutes and again waited almost another hour before finally seeing the actual vet.\nNo apologies for waiting all afternoon, no sympathy or compassion shown for a sick kitty.  Felt like I just took my car in to the repair shop.  She was examined, had tests run and the vet comes back and says Chloe (my cat) has ear mites.  I asked how thats possible.  She lives in a clean house, never goes outside, my other cat is fine.  The response was \""I dont know, but she has mites\"".   3 different meds were prescribed and follow up was scheduled.   At the follow up, we saw a different vet who treated her better.  He explained everything to me, including pricing. I again asked about the ear mites.  He looked at her file and said she never had ear mites!  She just had a deep ear infection.\nHere's the kicker.  The first time she was brought in, she was so scared she had a little \""accident\"" in her kennel.  I grabbed some tissues and immediately cleaned it up.  I asked the assistant where a garbage can was, she took the tissues from me and threw it out and then charged me a \""medical waste disposal fee\"" of $4!  \nOverall, I would only recommend taking your pet there for something simple like getting shots updated or something very minor.  I want a vet who is going to get to know my pets and treat them more like a patient.  I won't be going back there.