I honestly would rate them 0 stars . I have a brand new 13 accord with 8 thousand miles on it . Brought it to this wash and as they called my name to get my car I inspected it and there was a 6 inch scratch mark on my lower right bumper . Probably from there stupid car wash machine malfunctioning. I told the guy what the hell is that scratch and he denied that the machine did it I was like are u serious . And he goes it's from going over a curb in the parking lot . Last time I check going over a curb would leave scratches on the bottom not on the side of a damn bumper which was one single straight lined scratch not multiple . Anyways I'm never going back here again. Worst customer service ever . Don't recommend this wash to anyone . Messed up my 32 thousand dollar car that isn't even paid off yet.