This urgent care unfortunately just lost a family of four who are very loyal to their medical providers.  Great service initially when I went in a week ago with a broken nose, but called ahead today to have them get x-ray burned on to a CD because they said they didn't have the ability to forward x-ray to my ENT and North Scottsdale.  Left work and drove 40 minutes one (because they said it would be ready for me) to pick up CD to take into my appointment today and got there and then was told their machine to burn CDs has been down all day. Wasted an hour and a half of driving when they could've told me I couldn't get it today, which would've been fine.  Do not like writing negative reviews at all, but feel people should know in case they're looking for great customer service with their experience.