Okay, so I've returned even though I said I wouldn't! I noticed from outside that some new people started  working there and it gave me confidence to try it out once more (I really do love their other locations) and whyyyyy am I not surprised nothings changed.\n\nI made such a mistake by coming in here again thinking things have changed for the better. Well, let me start by saying I was helped by the assistant manager, Rich. Glad I got names this time. And I got my reg order (thintastic blah blah blah) and I always substitute the tomato shmear with the garden veggie one. Never ever have had a problem with that, in terms of pricing but this time I was told it costs extra to SUBSTITUTE a different shmear. Again, I wasn't asking for extra and I made sure he knew. Well he would not accommodate me at all even after knowing I've never heard of such a policy before. So I asked for a caesar salad with an EXTRA dressing cup (at no extra cost HAHA what?!) instead because I mean... how can you mess that up? Well, of course Rich forgot my damn croutons and I had to wait an extra 7 mins for him to make them since he was obviously too lazy to make them for me. I damn sure waited because of the principal by that point. He said he \""spoke\"" to Jeremy, the GM there and he apparently said nothing could be done about the shmear. Well, thanks a lot, Jeremy. \n\nI'm not sure how they're going to charge $1.50 for substituting shmear when a damn tub of it costs about $3. That logic is beyond me, I guess.\n\nSure, I understand somethings cannot be done and reg employees don't want get in trouble, but when I worked in costumer service as a manager I pulled some strings just to make that one costumers day, but the way Rich handled that simple situation was so ridiculous. Went in there with a smile but left with a...pissed off frown!\n\n\nFriday edit: Sister was craving a bagel, told her not to go there. Guess who helped her...Rich. Yeah, so she ordered an asiago bagel with veggie shmear, and when she got to the office she went onto me about \""I don't know how you can hate that place they're so grea...\"" Then she realized he gave her her bagel with PLAIN shmear hahaha. We have the receipt and a pic of the bagel to prove it. Horrible. Just horrible. Yes, I am being persistent because this is bulls***.