The bar is amazing but the staff is horrible. I have sent over 13 complaints to try to get a response from the owner or bar manager and have been ignored. We had our reception at this bar and it was a nightmare. Unorganized, rude staff, the waitresses could care less about anything accept for flirting with bartenders...Its so bad that the first time we visited, I had a drink and a sundae (which was amazing), but gave the girl a $100 bill and she came with change for a $20. I had to fight with her until she magically found the $100 bill!!! I should have known this was a good indication but because we used to love Toby, we tried our reception there. From start to finish it was a mess and we have wrote letters, called, emailed, hand delivered notices and NOBODY has called us back. Finally I called and tried to book a party for 100 people and got a call from Jenn in the booking department. I told her it was the only way I could get a call back...STILL IGNORED!! I could go on and on about how rude the staff is and how bad the owners have treated us after we had an unexpected, incorrect bill of $400.00 that night when we told the waitress in advance not once but 3 different times to cap us off at $250.00....Not once were we thanked for bringing so many people in that night, or paying the wrong bar tab, but totally and completely ignored.\nTwice the service/staff have messed up and nothing has been done. Its too bad because this place is exactly what Arizona was lacking. Too bad they dont care about return business.