Here it is: I called Stewart at Backyard and CLEARLY explained my project.  It's a smaller one and was he interested?  He wanted to see it and  bid it and we set up a time when it was convenient for him to come to see and quote it.  He did not quote on-site and wanted to send via email.  I'm totally fine with that. However, he NEVER followed up with me with a quote. From my view:  I think this is a waste of a (potential) clients  time. Thus, the 1 star. If he reads this and follows up or can prove he sent an email that bounced back  (It's been three weeks now since his visit)  I will update this review. Until then...message to all contractors: don't waste my time, it's not fair.