I've attended this spa a few times before. I adore the Aesthetician, Julie, she's amazing. By the end of my facial my skin felt clean and I was 100% relaxed and falling asleep. I got the deal through Living Social so I also had an hour massage that I was greatly looking forward to. The massage therapist I got was blind and her name is Evon. I had let Evon know that I was extremely sensitive to the touch and that she need not use a lot of pressure--she ignored this and really ripped at my skin. It was a very uncomfortable situation all together. The oils that she used on my back were strongly scented and burned my skin. The massage lasted about 10-15 minutes before I just couldn't take it any longer. I told her that I needed to excuse myself to go to the bathroom. She grabbed the robe off the back of the door, opened the door and held the robe close to her. I couldn't reach it (informed her so) and was left having to cover my breast with my hands and go for the robe. Evon's Husband was sitting right outside the door. I saw him immediately. It was immensely embarrassing. I left the room and saw the Aesthetician, Julie. I told her what was going on and that my massage was horrible and asked what I should do about the matter. She told me that she would take care of it. Julie did indeed take care of it in the most professional manner I've seen from this salon. I was immediately taken into her room where she cleaned my back. Told me that the Spa would reschedule me for a full massage for another time and that she was deeply sorry for the unpleasant experience. \nWhen I called to reschedule, Pam (the manager), said that I'd be receiving a 20-30 minute massage and pretty much that she would not honor that agreement. I carefully explained the full detail of events and occrences, as well as my several (costly visits) to their spa While some of the staff is very friendly and pleasant the Manager has no intentions of taking care of their guests and because of Pam's terrible service I will never return or recommend this spa again which is a shame because Julie, the woman who did my facial, is awesome.