I brought 2 people here as a treat to them. When we left, our cuticles were a mess and two up us had nail polish around our nails. When I came back, the woman up front offered to redo them. I wished only for a refund (we had already been there for an hour and a half). After spending $105 there, not including the tips, I was quite annoyed to only have been refunded $30. When I requested a full refund (I am not the kind of person to complain or ask for money back, it was more about the principle of paying for poor service), the woman at the front told me I was being rude. She mentioned that they have many positive reviews on yelp and that her employees spent time  on our nails--this was totally irrelevant and yes, they spent time on our nails--we tipped them.  What kind of business owner, or manager, calls a dissatisfied client rude? very unprofessional. I am more disappointed in they way I was treated than the poor service that was provided.