When I moved to the valley 14 years ago, University Animal Hospital was recommended to me for boarding.  They were too far away from where I lived to go to for vet visits.  I took one of my dogs there for years until she passed away.  I got two more dogs and started boarding them there as well until I came home from a trip to find 5 staples in one of my dogs hip with no explanation as to what happened other than \""we came in one morning and found her bleeding\"".  The best part - I was billed for the surgery.  Really?  They finally refunded me my money for the surgery and the management was responsive after I called.  But, I've never gone back.  This wasn't a small cut - it took 5 staples (STAPLES) to close the wound.  My regular vet tended to her afterwards.  This was a few years ago and I wrote a review on Google at that time.  But now with yelp it deserves being mentioned again.