Well, upon receiving a letter from management, they want confirmation from an agency we paid to have the carpet steam cleaned. I have seen their vans, from Carpet Genie, which look like child predator vans and their employees look like un-checked felons (I am almost sure they do not conduct back ground checks), and we purchased a steam cleaner and because of my cats, cleaned the carpets a minimum of three times. Why would they offer to refund my money if I had a receipt if the carpets were not up to par already? Then they charged for light bulbs, when I put in energy efficient ones, when originals burnt out. I am not sure if they think they would have charged me for a service call as a tenant when they did, but they sure are now. If you are military, STAY AWAY, they will use your need to get things moved as a reason to rack you with fees and allege they have \""pictures\"" of the place, which in my case were not taken while either of us were able to be there. Oh, and don't bother getting a drink at the pool from the vending machine, if it does work it is a rarity, when it doesn't, Mr. Garcia has no clue about how to get your money back....why would he allow some one to put that on his property without ensuring it works properly and know who to contact when it doesn't? Because the complex is sheisty.