ok, I have changed my insurance carrier about a 6 months ago and I thought, well what's the big deal, they're all the same, wrong, unfortunately I was involved in 2 incidents since I got the new policy, not my fault but I must say I was impressed with the way it was handled, from the customer service to the appointment to drop off and pick up the car after it was repaired, painless, I didn't have too many providers before but for me at this point I don't know what would make me change to another insurance company. I only have good words to say about the people that handled my claim.