\""I'M GOING TO FUCKING KILL YOU!\""\n\""NO NO. CALM DOWN!\""\n\nThis happened at 3 AM during my stay at Palazzo on July 7, 2012 on floor 36 and room 730. A drunken couple was fighting, death threats were flying, and what should be the most basic of functions for a hotel room -- SLEEP -- was denied for my entire family. \n\nWas this Palazzo's fault? No. Did their customer service fail to handle a situation that made me and my family feel unsafe in an expensive suite? Yes.\n\nWe had an AWFUL experience at the Palazzo and with their customer service. We stayed at the hotel on July 6, 2012 on the 36th floor in room 730. At 3AM, a drunken brawl essentially occurred outside our door. My mother and grandmother were afraid for their safety.\n\nHere's where this went even more wrong:  I reported it to the front desk and they made a note about it and hung on me. Come next morning as we're checking out, I pointed this situation out to them and was promptly brushed off. How can we justify spending hundreds of dollars for a hotel room when we couldn't even get any sleep? To add insult to injury, they treated us as if were trying to extort them. Yes, a multi-billion dollar hotel and casino and they couldn't resolve the issue of one freaking scary and awful night.\n\nI spoke to a supervisor and was informed it wasn't their problem and that they 'can't be responsible for what other guests do'. Are you freaking kidding me? There were death threats flying ... how is it not your problem? For an 'elite' hotel, the customer service at Palazzo is atrocious and I've had much better stays at the Wynn and Bellagio where they actually take care of the guests.\n\nIf I wanted to hear drunk people brawl and fear for my safety, I'd have rented a hotel room in the ghetto.\n\nBottom line: Save your money. The inside is nice, but most of the other Strip hotels are just as nice, WITH the impeccable customer care and service. Go elsewhere.