Let me start out the review by saying that the doctor was wonderful! She was kind and caring! However the clerical department needs some help! They mixed up my first name and my last name. They got my phone number wrong .....and not by just one digit it was completely wrong. They also got my birthday wrong. I called and told them about my phone number and I assumed she changed it. When I called today because I noticed that my birthday was also wrong, I decided to check to make sure the phone number had been changed and all she did was list my real number as a secondary number instead of getting rid of the imaginary number. When you are dealing with people's medical insurance it is vitally important that you get all of their information correct. A first grader could've done a better job at recording the correct information. And to top it off when I called today to confirm the right birthday and make sure she changed the number she laughed at me. I personally don't find incompetence funny at all.