Very disappointed with my experience yesterday!  Being a new restaurant I expected first week bugs.  Customer service is very important to me and today Haymaker missed the mark.  \n\nUpon arriving we were greeted and seated quickly.  We were hoping to order breakfast but was told it was no longer an option because they stopped taking orders for breakfast at 11:30 (though it was 11:25 at the time).  Not a problem, their lunch menu looked great.  We waited for 20 minutes for about first contact with one if the wait staff.  We asked for recommendations when we were greeted by the waitress and, with her recommendation, ordered our food and drinks at the same time.   We then proceeded to wait for over an hour food.  About 50 minutes in, we were told that they were sorry for the wait they were having difficulty in the kitchen transitioning from breakfast to lunch.  We politely thank her and recognized that we understood.  About 65 minutes into our wait, our food arrived.  We ordered a French Dip sandwich and their BLAT (bacon, lettuce, avocado & fried tomato).  The French Dip was great, a little soggy but had a great taste.  The BLAT was very dry and lacked taste.  It was not bad enough to not eat but was not very good.  \n\nAt the end of the meal we asked if there was anything they could do for us for the wait.  The waitress stated that she had already asked the manager and she had said no.  We then asked to talk to the manager and she said that she was sorry and she recognized that we had waited a very long time for our meal.  She stated that they were new and it was the computer/transition to breakfast and there was nothing they could do.  After a few more minutes of conversation, she agreed to comp us one meal.  \n\nI first recommend the manager reading the book Fred 2.0.  The customer experience is so important and even having to ask for something to be done due to the long wait fails to meet \""great customer service\"".  Being in the service industry myself, I would have comped the meal and given a free return meal so we could prove to the customer how great we normally are.  \n\nUnfortunately I will not be returning and will recommend to others to do the same....