Let me preface this with:  If I could give less stars I would. \n\nMy teenage son had a booking to ride from Kingman, AZ to Phoenix, AZ yesterday. I prepaid and purchased his ticket online weeks ago. We got to the bus station early and we were told he couldn't ride without a notarized letter stating he could. NOWHERE on the site did I find this info, he couldn't board, and his trip was delayed a day. \n\nFast forward to today. We get to the depot at noon, which is 45 min early. Bus isn't there at 12:45 so we start calling the main office in Vegas. The idiot of a girl there answers the phone as if it's her own personal phone, doesn't even introduce herself or the company. We ask where the bus is and she puts us on hold for literally 11:30 minutes. I hang up, call back, and between her giggles she half-assed answers the phone.  After 5 minutes of holding she says \""the bus will be there at 2:10.\""  I asked why the bus is 90 minutes late and she just repeats herself. \n\nWe go home to burn some time after sitting at the depot for an hour, and come back at 1:55 and the bus is already there waiting.  The riders all look upset and the driver gets out and explains what's going on. Evidently the girl at the depot in Vegas never told him my son was on the manifest for today, so he drove through Kingman without stopping and was an hour past kingman on the way to Phoenix when she radioed and told him to come back for my son. You can imagine the anger of the passengers, all of which is now directed at my teenage son whom is - at this exact moment - riding for 3 1/2 hours to Phoenix with a bunch of angry strangers that are two hours later getting to their destination. \n\nFUCK YOU!\n\nSincerely,\n\nJason