I've been ordering from Rosati's for decades. I found them in Chicago and was overjoyed to find them again in Fountain Hills, AZ. However, the FH store has messed up my order on multiple occasions. They did so again last night when they failed to put cheese on my half of the pizza and then burnt it. When I called to let them know I was told there was a note on my account that I \""complained too much\"" and they would no longer serve me. So apparently the business model isn't to get the orders right but to cut off service to the customer if they rightly complain that the pizza is not done correctly.  They also claimed my husband was \""threatening\"" when he returned another incorrectly done pizza and he said he was going to inform corporate of the terrible service. Do not walk, run away from this terribly run franchise and get your pizza from a completely different Rosati's location.