Step 1 -- Identify the hazards Management Standards Demands - Includes issues like workload, work patterns, and the work environment Control - How much say a person has in the way they do their work Support - Includes the encouragement, sponsorship and resources provided by the organisation, line management and colleagues Relationships - Includes promoting positive working to avoid conflict and dealing with unacceptable behaviour Role - Whether people understand their role within the organisation and whether the organisation ensures that the person does not have conflicting roles Change - How organisational change (large or small) is managed and communicated in the organisation