Education and Reference

2 Issues That Affect CRM Performance in Your Windows Server Environment


Since its inception in 1985, Microsoft Windows has enjoyed a somewhat monopolistic share of the operating system (OS) market. Even as other players join the industry, Microsoft’s dominance has hardly been shaken as over three-quarters of the world’s computers run on the Windows OS.

Due to certain factors, the performance of servers and computers can slow down, thus affecting CRM performance. Therefore, IT specialists need to familiarize themselves with all the techniques and tools that can help with latency issues and storage performance, among other factors that can affect Windows computers.

By doing so, you will not only be able to address performance-related issues but also prevent them. Read on to know which issues affect performance and how you can resolve them to boost CRM performance.

Write Amplification

Solid State Drives (SSD) differ from the regular magnetic hard disk drives (HDD) in how data is written. Whereas data is written on empty spaces in HDD’s, with SSD’s old data must be erased before data is written on the flash storage chip.

This may sound straight forward, but the process of deleting data is not easy and has a toll on the SSD. These drives consist of data blocks and pages. As such, when data is being deleted and written, the data and metadata are written multiple times. Therefore, when storing the same amount of information, write demands are higher on an SSD than on an HDD.

Flash memory in SSD’s only supports a limited amount of writes, after which they can no longer be read. This effect is what is referred to as Write Amplification (WA). For SSD’s to have a longer lifespan and to ensure critical data is not lost or can be retrieved, IT specialists must ensure Write Amplification is kept at a minimum to boost CRM performance.

This can be achieved by keeping more space free for those who have TRIM support, increasing overprovision, and using Diskeeper or SSDkeeper from Condusiv. This software ensures that:

  • Windows PCs and servers are running quickly, smoothly, and more reliably.
  • Write Amplification reduces, thus increasing the life span of SSDs.
  • Overheads remain low.
  • Small fragmented writes do not occur at OS level.

Input/Output Performance

Computers operate on a basic principle that any input results in an output. When you type your name on the keyboard, the text will display on the screen. In this instance, the keyboard is the input device, and the screen is the output device.

Computers have several output and input devices, such as the mouse and printer. Data from input devices follow different paths to get to the output devices. Depending on the type of data and destined output device, the path may be through the hard drive, video card, ram, etc.

If there are any delays in data transmission at any point between the input device and output device, access time will increase. This is the amount of time your computer needs to process and retrieve the requested data. If it increases, your computer will have latency issues and aspects such as CRM performance will be greatly affected.

As you save more data and software on your computer, the system will gradually begin to slow down. One of the most reliable ways to improve Windows PC and server performance is by using Diskeeper. It will benefit you in the following ways:

  • Boost I/O performance.
  • Cache all hot reads from idle, available DRAM.
  • You can use Diskeeper across the network under a central management console and without needing to reboot.
  • Eliminate fragmentation, which affects performance.
  • Keep applications running at peak performance, thus increasing the productivity of businesses.

Why Performance Matters

The entrepreneurial landscape today is very competitive. Gone are the days where there’s only one company that offers a particular product. Whichever the product, consumers now have many options to choose from.

As such, getting and retaining customers goes beyond the products you offer. It is about how you relate and form a connection with them. This is why companies invest in customer relationship management software, which can improve customer retention by up to 27%. However, for CRM performance to remain at peak levels, organizations must be able to prevent any latency issues or employ a high latency fix in case any issues occur.

Leave a Reply