Tag Archives: Classroom Management

Classroom Management is the Opposite of Motivation and Engagement

Recently, I attended a conference where table talks were a part of the lunch program. There were 12 or 13 topics, and we chose which table/topic we wanted to sit in on. Who ever was at the table collaboratively guided the personalized conversation on that topic. Twenty minutes later, a timekeeper let us know it was time to go to the next table of our choice.

During one of the rounds, I floated over to the Motivating Students table. This is clearly one of my favorite topics.

But very quickly, the teachers and school leaders at the table started talking about which classroom management strategies they use when students are not motivated. The talk focused on punishments and rewards.

And I started to panic, because I really wanted to get the conversation back onto motivation and engagement (and I know how counterproductive punishments and rewards actually are to learning!). How could I do that without offending these educators who were clearly struggling with what to do to motivate disengaged learners…

And finally I found a diplomatic way to redirect the conversation: “I find that when I'm doing a class activity that the students are really into and engaged, I really don't have any classroom management issues.” Everyone nodded that they had the same experiences. “So what do those activities look like? What is it about those activities that seems to engage the students?” And “boom” the conversation was focused on what motivates students.

But it was also in that moment that I realized for the first time that classroom management wasn't a sister skill set to motivation and engagement. It was the direct opposite of motivation and engagement.

Classroom management is what we do when our kids aren't motivated and engaged.

And, for the most part, we don't need to worry about classroom management when they are engaged.

Yes, orderliness helps students learn. And let's see if we can encourage and support our teachers in focusing more on proactive motivation and engagement, so they can focus less on reactive classroom management.


Tone of Voice Matters (In Surprising Ways)

In one of the schools I worked with a while ago, we were working hard to implement an engaging, project-based curriculum with hard-to-teach students, the hardest in the city. As with many hard-to-teach students, ours could be challenging. But where some of the teachers found that to be true, others seemed to have little problem with them.

I did a series of classroom observations to see if we could learn why. What could we learn about how different ways of interacting with students impact student behavior?

It became clear from the observations that there are generally three kinds of tone of voice teachers use with students and that the (hard-to-teach) student reaction to each was fairly predictable. My experience in classrooms since then has confirmed this pattern. Granted, easy-to-teach stidents will have much less reaction to tone of voice, but easy-to-teach students aren't who we're struggling to reach and trying to develop more success strategies for.

Disappointed Voice
It is no surprise that the classroom observations showed that teachers who used the “disappointed voice” (a tone that indicated that the teacher was disappointed, upset, or angry with the student) generated the most difficulty with students. Students who might have been calm and compliant would quickly become loud, defiant, and oppositional. Students who where already acting up generally became worse.

Interestingly, feeling angry (and perhaps showing it in your voice) is human nature when students act rudely or are persistently off task or disruptive. Wanting to subtly assert your authority is perfectly understandable. Grabbing an object a student won't put away seems a normal reaction. But actually doing any of these was totally counterproductive.

The disappointed voice did not necessarily happen only when students were off task or misbehaving; in at least one case, it had more to do with the teacher's natural tone of voice than it did with how the teacher was feeling. I was further surprised that some teachers were not aware that they were using the disappointed voice, showing how important it is that we be very conscientious, deliberate, and intentional about how we interact with students.

Teacher Voice
It was student reaction to “teacher voice” that surprised me the most. Teacher Voice is that voice that has just a little formality in it, or says I'm the teacher and you're the student. On the surface, there is nothing wrong with the teacher voice. Such a tone seems completely appropriate, and I doubt that any principal or colleague would even notice during an observation that a teacher was using it (it's that normal and natural).

But it certainly caused problems with our challenging students! Again, it drove them to act up and be confrontational.

I think, where many children simply hear an adult tone or a formal tone, many hard-to-teach students hear authoritarianism or standoffishness (even a little “I'm better than you”), attitudes that they seem to take as confrontational and aggressive. Teachers certainly didn't mean any of these and I suspect that the teacher voice is fine for easy-to-teach students and some underachievers, but these observation certainly suggest that teachers will be more successful with their hard-to-teach students if they avoid that formal tone. Rather than debate whether students are right or wrong in their reaction to the teacher voice, I think we have look from the perspective of what works and what does not.

People Voice
It was interesting to see (and perhaps no surprise) that the teachers who seemed to have the best rapport with hard-to-teach students talked with them as people – they used what I have come to call the “people voice” (as if they were just talking with another person – I think some teacher educators call it the adult voice). There was no positional authority in their voice. Emerick (1992) reported that teachers influential with underachievers were willing to communicate with the student as a peer. That was certainly confirmed during these classroom observations.

The teachers who used the people voice still drew the line with behavior, set expectations, and intervened when students weren't doing what they were supposed to. In other words, even though they didn't wield their authority through in their voice in general, these teachers still used their authority when appropriate and necessary.

Ironically, in the past, I was a middle school teacher and had very good luck connecting with my students. But later I was moved to the high school and had a really horrible year before moving to the university to work with preservice teachers. I realize now that I had used the people voice with my middle school students and the teacher voice with my high school students. In light of these much more recent classroom observations, I can't help but wonder if using the teacher voice had had something to do with the quality of my year…

Tone of Voice Matters
Some of these differences in teacher behavior can be explained as stylistic differences. For example, some teachers relate more informally with students while others are more formal, and some teachers are more straightforward about their content, while other teachers work to make it more fun.

Although various behaviors, approaches, or reactions are natural, logical, understandable, or one's personal style, they can still be nonproductive or counterproductive. Much of this blog is about teachers being strategic, deliberate, and intentional in using productive behaviors, approaches, and reactions, even over those that are natural or otherwise “appropriate” but less effective. Teacher behaviors and approaches have to not just be “ok,” they have to work.

Clearly challenging students are very sensitive to the teacher's tone of voice, and teachers should avoid both the disappointed voice and the teacher voice in favor of the people voice. It would appear that using the people voice is a much more effective way of dealing with hard-to-teach and underachieving students


Sometimes Humor is the Best Way to Correct Behavior

So, one of your hard to teach student has just acted up in class again. Or maybe he isn't acting out, but just won't do the assignment or get into the lesson.

What do you do?

You've got to do something fast, before that student's behavior starts affecting the rest of the class…

Just as helping students save face can be a powerful tool in reaching hard to teach students, so is the use of humor. Several of the students in the underachievers study said they preferred teachers who used humor. Humor builds and preserves relationships. In fact, I often find that humor works better than many other strategies, especially when trying to correct student behavior.

I had a student named James, who was the kind of student who was always inappropriate, but in funny ways, and I was always trying to get the class back on task after his antics while trying not to laugh uproariously! I really enjoyed him and I wished I didn’t have to teach the whole class while he was there! I just wished I could have him one on one and help him learn whatever I could, and then deal with the rest of the class separately.

I prayed for those days James was absent. But, of course, he never was.

One day James was driving me crazy and I finally had to send him out in the hall. I followed him out, wondering what I could possibly say to James that he had not heard a thousand times before. He got dressed down in the hall regularly: I’d be walking in the hall, and there would be James with another teacher, and I would say to myself, “Oops! He did it again!” Clearly the traditional scolding wasn’t changing James’ behavior.

I had to think about what my goal was. Was it to punish and chastise James for being a pain (which clearly had a track record of not working)? Or was it to get him to settle down so I could teach the class?

Out in the hall, I closed the door and maneuvered so that James’s back was to the door, so I could see the class through the narrow window. I wasn’t sure how to get what I needed, but, on a whim, decided to try humor. My intuitive response to James was, “Do you want to play a trick on the rest of the class?”

This was not what he was expecting, and, although he wasn't really sure where this was going, said he would, albeit a bit hesitantly.

I whispered, “I’m going to start yelling and screaming at you about your behavior and I want you to throw yourself up against the door.” Given his facial expression, he was now a willing coconspirator, without reservation!

As I yelled, “James, I’ve had enough of you!!!” he’d throw himself against the door. Boom!!! Boom!!

Then I'd yell, “I’m trying to teach the whole class and I can’t do that while you’re in there fooling around!!!” Boom!!! Boom!! Boom!

And this continued for a couple more rounds.

Well, he was the consummate actor and kept up the show as we returned to the room, staggering, like he’d taken an awful beating! Hamming it up all the way. I just went in with a straight face and went right back to teaching as if nothing had ever happened. The whole class was on its best behavior, playing along, seeing the whole event as the hoax it was, but now playing the properly cowed students!

This approach was a bit of a risk, and it only worked because I knew James and my other students well (and they knew me). I knew what was likely to work with James and what wasn't; there were certainly other students that I would never dream of doing something like this with.

But it did seem to be exactly the right move with James. The change in him was great, at least for a couple weeks (Only a couple of weeks!?, you say… What was the last intervention you did with a hard to teach student that lasted more than 5 minutes, let alone a couple of weeks!?!). I had to hardly speak to James about his behavior at all. We’d just see each other and laugh. But I got want I wanted: James to be settled enough that I could teach the class. As his old ways started to creep back into class, I would look at him sternly and ask, “Do you want more of the same!?” and he'd laugh and playfully protest, “No! No!” and he'd settle down for a couple more days.

Since then, I've figured it works out better for me (and the whole class) if I do whatever I need to to get the behavior I want (from any student, not just James), even if it doesn’t include punishment. There’s no doubt James knew what was right and what was wrong. There is no doubt that James' behavior warranted punishment or a scolding. There’s no doubt that James knew that he was disrupting the class. But it turned out I didn’t need to yell, or scold, or punish him. Besides! None of those worked when other teachers did them!

What I got was something much more useful: we ended up being allies.

By using humor, I could work much better with James (and much more importantly, James would work with me!). Over time, I got much more of the behavior I wanted from James! And this lesson helped me get much more of the behavior I wanted from my other hard to teach students, too.