Benefits of the Cloud for Healthcare: AI & the Internet of Things

Using Artificial Intelligence (AI) and Internet of Things (IoT) technology to support clinical decisions

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Michelle O'Brien, Head of Strategy

In my next article, which again looks to demystify some of the tech babble around the benefits of cloud for healthcare, I am exploring what we mean by AI, IoT and how these can be used to support clinical decisions.

First of all, some clarity on what these terms actually mean: 

Artificial intelligence: 

Artificial Intelligence, or AI, refers to computer programs that can think, work and make decisions similarly to humans. The uses are broad, but are already well known to us today.  

Saying ‘Hey Siri’ or ‘Hey Google’ to your phone brings an AI assistant to life. Plenty of services use AI in a more subtle way, such as Netflix recommending your next show to binge-watch, or Amazon suggesting which item people like you also bought. 

In healthcare, AI is often used for voice recognition, with doctors using software such as Dragon to convert their speech into text without typing. Clinical decision support tools such as UpToDate by Wolters Kluwer are also a form of AI, interpreting health data to provide clinicians with information to support their clinical decisions.  

Machine Learning: 

Machine learning refers to the process AI software goes through to improve automatically through experience, much like we humans learn from our daily experiences.  

Internet of Things:  

The internet of things, or IoT for short, refers to physical objects like patient devices that are fitted with sensors or use Bluetooth technology to collect and send data over the internet.

Some examples you may find at home are an Amazon Alexa speaker that can turn off your lights, a smart scale that sends your weight to your phone, or a Fitbit that sends your steps for the day to an app. 

Devices like Fitbits and Apple watches are now overlapping into healthcare as they provide health data such as activity levels and heart rates. But more medical focussed devices such as the TGA approved pulse oximeters, blood pressure cuffs and blood glucose monitors are widely available to use at home as well. 

Remote Monitoring: 

In a healthcare context, remote monitoring means gathering patient data outside of the traditional bricks anmortar setting, such as the GP clinic or outpatient department. 

This ties in with the IoT, in that IoT devices can record patient data at home and send this to a patient’s medical record via their phone. But it also includes software on smartphones that do not require physical devices, for example a simple mood diary for mental health patients like Innowell. 


What does this have to do with the Cloud? 

These exciting uses of AI and the Internet of Things are all reliant on being able to send the data they collect to the clinicians providing care. This is only possible in real time thanks to Cloud EMRs, such as MediRecords, that pull the data together in one place. 

I explored this ‘interoperability’ of services in my previous explainer article here. 

What are some examples in Australian Healthcare? 

There are already a range of products and services available in Australia that exist to help clinicians provide better patient care. 


iHealth have developed a range of IoT devices designed to help patients monitor themselves at home, including: 

  • Wireless Pulse Oximeters,
  • Thermometers,
  • Wireless Blood Pressure Monitors, 
  • Scales; and 
  • Wireless Blood Glucose Monitors

These devices share the health data they collect with the patient’s smartphone via Bluetooth, which is then shared with the patient’s cloud based medical record such as MediRecords. 

 iHealth products are approved by the Therapeutic Goods Administration (TGA).  


ResApp is a remote monitoring smartphone app that can diagnose and manage respiratory conditions such as pneumonia, asthma and sleep apnoea. All of this is possible through ResApp’s AI, which they say can diagnose conditions just through listening to a patient cough using their phones microphone.  


And PainChek have developed remote monitoring software that uses a smartphones camera to detect if a non-verbal patient is in pain. This works by using AI to read the patients’ facial expression and will allow clinicians to ease the suffering endured by patients unable to communicate. 

These are just three of many great examples from within Australia, demonstrating that Australia is at the forefront of innovation in AI technology. 


How can AI and the IoT Improve Healthcare in Practice? 

This is best explained in a theoretical example, in this case a patient who suffers from a chronic respiratory illness. 

From the examples above this patient could monitor themselves periodically using an iHealth Wireless Pulse Oximeter (IoT), to ensure they were still receiving enough oxygen in their blood.  

This data is sent from the Oximeter to their phone via Bluetooth, which then sends the data to their electronic health record, for example MediRecords, in the cloud. A dashboard capability could be used within MediRecords to alert clinicians of patients who may need support.  

A product like ResApp could be used to provide the clinicians with additional clinical decision support in the absence of a face to face appointment which is not always possible. 

Where a clinician is concerned about a patient, they can set up an appropriate intervention 

AI used this way supports infection control management in treating respiratory illnesses. This is just one theoretical use case. The range and capabilities of medical AI and IoT devices means similar methods of remote monitoring and treatment are available for a range of conditions. 

Michelle O’Brien, who is based in our Sydney office, is Head of Strategy here at MediRecords.


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    MediRecords partner with The BlackDog Institute to provide cloud-based practice management software

    MediRecords partner with The BlackDog Institute


    Matthew Galleto

    MediRecords BlackDog Institute announce partnership


    The team at MediRecords are delighted to announce we are now working with the world-renowned BlackDog Institute.

    BlackDog, global leaders in suicide prevention research, also provide mental health advocacy, education, and treatment across Australia. They have led awareness for the increased rates of mental illness as a result of the COVID-19 pandemic, and MediRecords will be further supporting their work to be more secure and accessible for patients through digital innovation.



    How will MediRecords help BlackDog?

    Put simply, by greatly improving the way they share information and data.  

    The ability to exchange information between healthcare providers securely is essential in mental health treatment – there are often multiple care providers across primary, allied, hospital and community care and the patient’s treatment can extend over a lifetime.

    Improved access breaks down barriers to care. MediRecords allows patients and clinicians to connect virtually, provides clinicians with inbuilt Telehealth, and is a full practice management system for appointments, billing, online claiming, staff rostering, client management and secure messaging.

    The bottom line is BlackDog can now manage all aspects of patient care through an online, secure practice management system. Our MediRecords solution will allow BlackDog to provide improved, accessible and timely care for patients. This will create detailed, secure and useful data that improves patient outcomes and informs better service planning for the future.


    What does this mean for MediRecords?

    This partnership represents another notable success for the team here at MediRecords, following our recently announced partnership with Healthdirect and our successful rollout across Queensland Health.

    Our Founder and CEO Matthew Galetto commented “We are very excited about partnering with the Black Dog Institute, who do such important work in suicide prevention and improving outcomes for people with Mental Health issues. We are really looking forward to supporting them in achieving their strategic goal of becoming a leader in e-health through innovative models of care.”


    About The BlackDog Institute

    Since their foundation in 1985, The BlackDog Institute have been at the forefront of mental health research. Rapidly evolving to drive the creation of new knowledge and ensure that clinical best practice continues to be improved and refined in line with the latest evidence.

    Today, their focus has expanded to address new challenges and opportunities in mental health – suicide prevention, digital innovation, lived experience, youth and workplace mental health. Their work in mood disorders continues through the investigation of new and better ways to treat and prevent conditions like anxiety and depression through digital tools and novel treatments.


    About MediRecords

    MediRecords is an Australian owned provider of cloud-based electronic medical record and practice management systems. Founded in 2014, their clients range from individual GP, specialist and allied health practices to enterprise scale healthcare providers across Australia.

    For more information please get in touch.

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