Frequently Asked Questions



Is sound an issue for heating and air conditioning?

Yes. Noisy heating and cooling equipmentadd to sound pollution.Even though no financial savings are tied to less sound in your home, the sound rating of a cooling system can have a considerable effect on comfort and enjoyment of your West Palm Beach home. The sound level of an air conditioner or heat pump depends on a variety of factors, such as how old and who manufactured the equipment, and whether the compressor is insulated or not can add to the amount of noise it makes.

Although the majority of heating and cooling systems built today are quieter now more than ever, it's a safe  notion to compare sound ratings when assessing a new air conditioner or heat pump, particularly if the equipment location is near bedrooms or living rooms.


In addition to the comprehensive visual inspection that comes with our System Inspection, a Precision Tune-up also consists of a complete maintenance cleaning and lubrication of the heating or air conditioning equipment components. Discover more here about Service Experts Heating & Air Conditioning’s Precision Tune-up steps . The cost of a tune-up varies by season, and printable coupons with seasonal discounts on tune-ups can often be found on our Coupons page.


A popping noise is a typically sign of an under-sized duct design. It may be attributed to greater air flow than the duct work is able to manage. Have a qualified company analyze your home's ventilation system for proper design and provide a written recommendation. Improper duct work layout can create a number of ventilation and air quality problems, including: 

  1. loud banging noises
  2. higher energy usage
  3. lowered life expectancy of the system
  4. uneven heating & cooling throughout your home
  5. damaged compressor in hotter months
  6. overheated unit in the heating season
In addition, if your ductwork is undersized you may have other concerns, such as leaky ducts and poor layout that restricts airflow. In humid environments this can cause mold growth within your ductwork.


When changing the outdoor unit, should the indoor unit also be substituted?

The answer is, most likely yes. Here's why.

Matched System Design: All air conditioner and heat pump outdoor units are specially constructed to work with a matched indoor unit for ideal efficiency and performance. The consequence of this matched equipment is a harmonized, top-performance team that ensures dependability and efficiency. Air conditioner and heat pump outdoor units may "work" with indoor units other than those for which they have been precisely designed; however, the effect would be a definite compromise in system performance.



Equipment Age: If an air conditioner or heat pump is 10 years old or more and needs to be replaced, the indoor unit is likely just as old and has been subjected to the same amount of constant operation over the years. Replacing both units means you won't have to substitute the indoor unit in a brief time period… you'll have many years of efficient service from both units.

New Warranty: A new unit also delivers you a new product warranty. Replacing the indoor unit together with the outdoor unit results in peace of mind, knowing that the new warranty covers the entire system for the same period of time.

A Bargain: At first glance, replacing only the outdoor air conditioner or heat pump may appear to be a bargain. But, when you consider the lower cooling and heating efficiencies, decreased reliability and high cost of ownership that results, it's not such a bargain. Replacing an entire system may cost more, but the result is efficiency, reliability and comfort for years into the future.

Why don't you charge by the hour?

Similar to a value menu at many restaurants, charging a flat rate cost as opposed to an hourly fee provides more value for our customers because nothing is excluded, the pricing is up-front, and it does not adjust. Regardless of the cost of parts or amount of time it takes to complete the repairs, the price will not change. This reason is one of many why Service Experts Heating & Air Conditioning is the most trusted name in West Palm Beach.


You probably wouldn't purchase a brand-new car and plan to not once have to put air in the tires, change the oil and examine any unfamiliar noises. Your home comfort system is like your car’s engine; it’s a mechanical device with a motor, electrical components... and even fuel. So it is critical to have routine maintenance of your home comfort system by a qualified technician. If not properly and routinely maintained, even the best heating and air conditioning equipment could cause problems and become less 'fuel' efficient over time.

Why is my AC system freezing up?





Should you learn that your system was freezing due to a dirty air filter, after replacing or cleaning the filter, you can speed up the thawing process by turning the system off and then turning on only the fan. If you have a heat pump system, you can try turning the system to heating mode until the ice has melted. After the ice has melted, switch the system settings back to normal. If the system refreezes, contact Service Experts Heating & Air Conditioning in West Palm Beach to fix the problem.


Zoning Systems split your home’s duct work into individual comfort areas, enabling independent temperature control in distinct areas that need specific temperature conditioning.


Service Experts Heating & Air Conditioning provides free estimates and a complimentary consultation on Zoning Systems, call 561-629-1826 today if you think a new Zoning System is what your family needs.

When should I install a Zoning System?

If you are changing your West Palm Beach area home air conditioner, furnace or heat pump, it is a good time to also install a new zoning system to solve hot and cold spots or special temperature needs in the home. When your new comfort equipment is coordinated by a zoning system, you will gain precision temperature control in each zone.


Are all HVAC air filters the same?

No, HVAC air filters vary by quality and size, and some have technology that others don't. Mostly we recommend using the filter your HVAC manufacturer recommends pairing up with your installed system, but you may be tempted to try a different filter type for convenience or to remove extra pollutants from your home.

Filters have something called MERV ratings, which range from 1-20. MERV is an acronym for "minimum efficiency reporting value". A higher MERV rating equates to fewer particles pass through, and it captures finer particulates. This sounds fantastic, and it can be, but a filter that stops finer dust and dirt will also build up more often, and pressure on your system will increase. If your system has not been designed to work with this kind of filter, it can reduce your airflow around your house, affecting your comfort and energy costs. So what should you look for? Unless you're buying for a hospital, you probably don't need a MERV rating above 13. In fact, most residential systems are specifically designed to work with a filter with a MERV rating below 13, and frequently you will discover that higher end systems have been made to function with a MERV rating of 8 or 11. All filters with a MERV rating of 5 should block most of the everyday nuisances people care about such as pollen, pet dander, and dirt. While some filters claim to be able to catch mold spores, we recommend hiring a pro to clean out any mold from your home you find, instead of trying to delay the issue with a finer filter.

Often the packaging indicates how often your filter should be replaced. There are one-month filters and there are 3-month filters. There are also filters that are made flat like screen windows, and you have some that are ridged with supporting wire. In our experience, the accordian style filters hold up better, and are worth a little extra.

You may also consider washable filters, also known as reusable filters. Some homeowners like the environmentally friendly aspect of it, since they don't add to a wasteyard, and others consider it more convenient to simply yank out the filter and hose it off rather than making a run to the local hardware store for a filter of the proper size. These filters are often designed to endure several years and will save you cash over those years, though they are more expensive initially. However, washable filters have to be dried out thoroughly before placing it back to eliminate mold growth in your ducts. In addition, most washable filters reportedly have a MERV rating between 1 and 4, and they lose their efficiency over the years. Some washable filters have been built with new tech, such as electrostatic air filters, that are meant to basically improve the MERV rating.

And lastly, filters are composed from different materials. Fiberglass filters are what we see most often, and are the disposable type. Polyester and pleated filters normally catch more debris, but also lessen the airflow in your house. And there are high efficiency particulate arrestance filters, or you might recognize the acronym HEPA. While you may be tempted to buy a HEPA filter, just consider that's like putting a MERV 16 filter in your HVAC system and it's very unlikely that your unit was made to handle that kind of resistance.

Can indoor air be hazardous to your health?




The best method of detection is to use a carbon monoxide detector indoors. A carbon monoxide detector looks a bit like a smoke alarm. It monitors the air for carbon monoxide and sounds an alarm if a specific level is detected. Ideally, you should have at least one detector adjacent to every living area, centrally located, or on each floor in your home. Carbon monoxide detectors are most effective when used in combination with preventive maintenance. Call 561-629-1826 for additional details about purchasing a carbon monoxide detector.

561-629-1826 for additional details about purchasing a carbon monoxide detector.">
How can I eliminate indoor odors?




How do I choose the right humidifier?

A great way to choose the correct humidifier is by having a home health report performed by Service Experts. Every dwelling is different, and every family is different. So, every humidification need is also different. There are some important factors you should take into consideration when purchasing a humidifier for your home, Service Experts can help you understand and consider these issues.





How healthy is my indoor air?


How much water does a humidifier use?
