Emotional Intelligence


Emotional intelligence, also called EQ, is the ability to be aware of and manage emotions and relationships. This course will help you develop your emotional intelligence to give you that extra edge in building relationships and connecting with others.


This course will introduce you to the history of emotional intelligence and what it’s all about. You’ll explore the most popular theories, including the EI blueprint, Martin Seligman’s ABC’s of optimism, the VALUE and SOLER techniques, Ekman’s seven basic emotions, and Plutchik’s wheel. You’ll also explore your personal values and vision statement to help guide you in your emotional intelligence development.


Session One: Course Overview

Session Two: History of Emotional Intelligence

Session Three: Emotional Intelligence Defined

1. Definitions and Thoughts
2. Making Connections

Session Four: EI Blueprint

Session Five: Optimism

1. What is Optimism?
2. ABC’s of Optimism
3. Pessimism vs. Optimism
4. Adversities

Session Six: Validating Emotions in Others

Session Seven: Understanding Emotions

1. The Seven Human Emotions
2. Positives and Negatives
3. The Emotional Map

Session Eight: Setting Your Personal Vision

1. Defining Your Principles
2. Understanding Your Values
3. Considering Your Strengths and Talents
4. What’s Standing in Your Way?
5. Think in Terms of Relationships
6. Creating Your Vision Statement

Contact Details

Contact Person: 

Rachel Johnson
Course Details

Course Delivery Method: 

E-learning E-learning

Blended Blended

In Class In Class

Distance Distance

Presented Presented Courses

In House In-House

On Demand On Demand

Course Duration: 

One day

