

What is VoLTE?


VoLTE stands for voice over LTE and it’s more or less exactly what it says on the tin. It's voice calls over a 4G LTE network, rather than the 2G or 3G connections which are usually used. We tend to think of 4G as mostly being about downloading, streaming and web browsing, and indeed that’s primarily what it’s been used for so far, but it can also be used to improve calls.

What are the benefits of VoLTE?

Superior call quality -  The big advantage of VoLTE is that call quality is superior to 3G or 2G connections as far more data can be transferred over 4G than 2G or 3G. Up to three times as much data as 3G and up to six times as much as 2G to be precise, making it easier to make out not only what the person on the other end of the line is saying, but also their tone of voice. Essentially it’s an HD voice call and it’s a much richer experience over all. Improved coverage and connectivity - VoLTE can connect calls up to twice as fast as the current methods and as 2G and 3G connections will still be available when there’s no 4G signal it simply means that there’s greater mobile coverage overall, as currently places with a 4G signal but no 2G or 3G means that one you can’t make or receive calls. Three_Super_voice You might think that would be a rare occurrence, but some of the frequencies that 4G operates on, such as the 800MHz spectrum, have far greater reach than 2G or 3G spectrum, so you’ll be able to get signal further away from a mast or in buildings which other signals struggle to penetrate. Indeed, Three is fully relying on its 800MHz spectrum for VoLTE calls.

However, while 2G and 3G services would likely remain they wouldn’t be as necessary as they are now and much of the spectrum used for 2G in particular could potentially be repurposed to increase capacity on 4G networks.



In fact you may have noticed that Skype and other existing video calls services often seem to have superior audio quality to voice calls. That’s because like VoLTE they use more data as part of a similarly named VoIP system, so you can expect your voice calls to start sounding more like Skype calls, but they won’t hit your battery life as much as Skype does.

Not only could video calls become native to the dialler, but other Rich Communication Services (or RCS’s) could as well, such as file transferring, real time language translation and video voicemail and there may be applications which haven’t even been thought up yet.


Are there any limitations of VoLTE?

Initially there are a few. For one thing in some implementations it only works if both the device making a call and the one receiving it support VoLTE, so in the early days you might find yourself quite limited in terms of who you can actually use it to contact.

Depending on how the networks set it up there also may or may not be network interoperability at first, so it’s possible that initially you may only be able to use VoLTE to call people on the same network as you.

VoLTE also potentially requires both participants on the call to have 4G coverage. As that’s not yet as widespread as 2G and 3G it means that VoLTE calls won’t always be available and if someone moves out of 4G coverage during the call there’s a chance that the call will be dropped.

Finally, pricing may be an issue. Since VoLTE ties into data it may be the case that calling becomes more expensive than it currently is, depending on what networks decide to charge. All of these problems are likely to be short-lived though as 4G coverage increases, more devices begin to support VoLTE, prices stabilise and networks align their technology. In fact Three's version of the service (which is the only live one in the UK) suffers from very few of these problems, with the only major ones being lack of VoLTE coverage and limited support for existing handsets.

Why haven't we been making calls over 4G with VoLTE all along?

The problem with Voice over LTE is that 4G LTE is a data-only networking technology, so it doesn’t natively support voice calls. While 3G and 2G were primarily designed with voice calls in mind and data was added to them.

As such it’s been necessary to create new protocols to support voice calling over 4G and it’s a big job, requiring upgrades across the entire voice call infrastructure. There’s no one standard for this, with different networks creating their own solutions.

There are some common problems and solutions though, most notably the requirement for Single Radio Voice Call Continuity (SRVCC), which simply means that the phone will be able to switch back to a 2G or 3G signal if you move out of a 4G signal zone during the call.

This needs to be seamless or the call will cut out, so it requires masts to pre-emptively deliver a 3G signal whenever the 4G signal drops dangerously low, but also to keep the 4G signal running at the same time, so it can either stay on 3G if it loses the 4G signal entirely or drop the 3G if the 4G signal becomes strengthened again.

Who offers VoLTE in the UK and how do I get it?

Three is the first and currently only network to offer VoLTE, through a service dubbed 4G Super-Voice. Currently its Super-Voice service is available to over 50% of the UK population indoors and by 2017 the network plans to bring it to 5.5 million customers. The selection of handsets you can get it on is limited but growing, but includes the iPhone 6, LG G4, Galaxy S7 and many more.

EE and Vodafone are likely to be next in line for a VoLTE launch. The two networks both predicted a summer 2015 launch and while they’re both running late we may well still see their 4G calls services before too long. Especially as Vodafone is now trialling VoLTE on a live network and EE has moved to nationwide trials. Don’t expect to see VoLTE from O2 quite so soon, but the network is working on it, with trials completed late last year and a commercial rollout planned for sometimes in 2016. For a more in depth look at when and where VoLTE is available you can head over to our dedicated guide.

How do I know if my phone supports VoLTE?

4G voice over LTE

If you’re using a 3G handset then you’ll definitely need to upgrade, but if you have a newer 4G enabled one then it might work with VoLTE (though it will require a software update first).

So far in the UK only Three offers VoLTE and it’s limited to a handful of flagship handsets, but it’s working to push out software updates for a range of other phones. See the full list of supported handsets here

In theory most existing 4G phones should work with VoLTE, but some may encounter problems and as they all require a tailored software update it’s dependent on each network to roll one out, so if you don’t have a new and popular phone then you may be left waiting indefinitely.

Sign up for our newsletter.